Steven Raiford

15 de sep. de 2021

We did our due diligence on the Lexus we chose, went to all the dealers in Atlanta and northern perimeter. We ended up always over budget. Nothing could be done. We ended up at Hennessy/Atlanta Lexus. We were met by a wonderful and kind- no pressure salesperson. Taylor, our excellent saleswoman, and the backup from outstanding management, we explained our situation and that team exceeded our expectation (budget) and made our new car dreams become a reality after no one else would. We also were impressed by how we, and our new SUV, got the first class treatment. We were treated with respect and extremely kind manners. I wish it were so elsewhere. Thank you Taylor! Thank you Hennessy!

Perry Cooper

12 de sep. de 2021

I worked closely with Taylor Brogan at Hennessy Lexus over the past few days to purchase a new RX350 that was advertised on the Hennessy website. I do not usually like the whole car car buying process--as a matter of fact, I hate it. However, I have never had a better, less stressful experience than I had with Taylor. She is extremely attentive, doesn't pressure you to make quick decisions, and always followed through on what she said she would do. Overall, a very refreshing and positive car-buying experience and I would recommend her highly to anyone who is interested in purchasing a Lexus--excellent customer service and professionalism!

Karma_kissiz

1 de jul. de 2021

My experience at Hennessy Lexus was OUTSTANDING!!! Between my salesman Derrick, financial service manager El Rico, and finance director Paul I don’t know which guy was more amazing! They didn’t stop until I was satisfied. From the beginning to the end, they all made sure I was taken care of. I will never forget the professionalism and work ethic of those guys, and will always be a customer. I’m now in a luxury car and I’m so excited to call Hennessy Lexus my new home. Thank you for the best car buying experience ever!!

Trevor Jones

14 de feb. de 2021

I am highly disappointed in the lack of service from this business. While I overall enjoy my Lexus Certified GX460 I purchased here in October, I was deceived on the condition of the paint. While I accept this as I should not have taken the salesperson's word for it and really looked over the car (unfortunately, I was in a hurry to return back to Tennessee for a business meeting). I have corrected these fairly severe paint dents/chips. I am posting this review as there was a interior switch broken and when brought it I was informed it was a warranty matter and I could wait to get it fixed or take it to my local Lexus dealer. Upon taking it to my Lexus dealer they denied the claim due to it being broken by the previous owner and not a defect in the part. $1,700 was the quote to replace the map light module. Lexus of Knoxville called a few times without a return call. I called a few weeks ago and have yet to get a call back. If you're buying in person and don't trust anything this place says then I think you'll be fine. I would absolutely not purchase another vehicle from them being out of state. Thanks for choosing profit over customer service. Update 12-28-20 Called Tommy a handful of times and had to leave a message. He may be out for the holidays. Update 02-08-21 Tommy finally returned a call a few weeks ago when I left a message with their receptionist. However, he failed to contact my local Lexus dealer as promised. Ended up taking apart of the map light this evening and fixing the issue myself. Worst car buying experience and it’s obvious that this dealer, at least in my experience, provides 0% customer service after the sale. Regret giving these people my money. Update 02-13-21 Don’t let these responses fool you, they really aren’t interested in resolving problems their customers have.

Nixon Diaz

22 de sep. de 2021

After going to 4 other dealerships with bad experiences for this purchase, we looked online and saw the car we wanted at Hennessy Lexus of Atlanta. We called about the vehicle and they pulled the keys for us. When we arrived we instantly knew this was going to be a different experience and Taylor surpassed our expectations! What a great person she is! So positive and knowledgeable. She continued to make sure we had what we needed. She even got food for us after we were there for some hours going through the buying process. Things took longer because we traded 2 vehicles. After all was said and done, we left very happy! Thank you Taylor and Hennessy of Atlanta for making us feel like humans and not a sale opportunity.