Debbie's guy

3 de may. de 2016

I have been a Toyota customer for years and have had good luck with each of my 4 Toyota vehicles, including the one I currently own. The sales staff has always been courteous and the service has been excellent,

Bonnie

2 de may. de 2016

I purchased my Camry in January 2013 and have had great service with each visit. The sservice received after the sale is very important to me.

mitchyd29

30 de abr. de 2016

I just visited this dealership for the first time after a recent move into the area. My 10,000 mile service appointment was easy and painless. Sure I had to wait longer than I wanted to but that's just testimony to the amount of cars and customers they see every day. I'm thankful for the courteous attendant who helped me and for the comfortable lounge I waited in while they worked.MCD

CharlieofApex

29 de abr. de 2016

I purchased my Toyota Camry last year and I have always had the best service possible. Our son and his family were visiting us from New York City, and the A/C on his Toyota Sienna was not working. Having two small children, and the thought of driving around in the North Carolina heat without A/C was not even an option. I called Hendrick Toyota Scion Apex and they advised us to drop the car off the next morning as early as possible, and they would work on it as time permitted. Our Service Consultant was Sam, and he was courteous, helpful and responsive to any of our questions. He even called us to give us an update on the status of the repair. Well, in less than one day, the car was fixed and our son was thrilled. Toyota showed our son the same excellent service mentality that I experienced, even though our son had never visited this dealership. We were thrilled for all the help that they provided.

Carolinacrowe

28 de abr. de 2016

Paula was knowledgeable, thorough & a pleasure to work with. She even made sure the back of the Rav4 was given special wash treatment. Thank you

Robertart

27 de abr. de 2016

As always Hendrick Toyota of Apex provided exceptional service. Welcoming and professional from drop off to pick up. John was a real pleasure to deal with.

Mike

25 de abr. de 2016

My wife had a 2:00 PM appointment to rotate tires. After 2-1/4 hours, my wife went to ask the service attendant how much longer. She said they were just finishing up. Still did not have car back at 5:00 PM, with no response from Service technician. My wife then called me, and I called the dealership. The lady that answered said the car was done. I asked to talk to the Service Manager. I was put on hold, then got Nick's answering machine. Left message that we were not pleased about the service we received. Just like the service, we didn't receive a call back ether. Also, Adrian, who checked my wife out, was very discourteous.My rating is a -1

Happy as always

24 de abr. de 2016

Always exceptional service and always clean... But had to wait 30 minutes extra for my car to be delivered!!! They couldn't find it, no matter. Sam is always helpful.

Abaris

23 de abr. de 2016

Paula was professional, pleasant, & has such a pretty smile. Great experience! Service was performed faster than expected. Moved here last year & will keep having my service here.

allred5444

21 de abr. de 2016

My service rep(Darien Andrade) was excellent, friendly and fun to talk too.She got me in and out ahead of schedule. Service department has been excellent every time I have been in for service. After my not very pleasant experience buying car it has restored my faith in Hendrick.Would like name of Rep to be included in email since paperwork is normally filed by time I get request. It would be most helpful.Thanks, carl

Metro north

19 de abr. de 2016

Paula was very informative about the work being done . Felt like I got my money's worth . Got good advice. Showed be what I was getting .

tundra owner

17 de abr. de 2016

I bought my tundra in 2014 at Hendrick toyota and have been servicing it there ever since. The staff is always friendly and helpfull. I have 75k on my truck and go there every month. Pete the gentleman who drives the shuttle is always punctual and gets me home and picked up in a timely manner. If you have to take the shuttle make sure you ask for Pete!!

Mountain Girl

15 de abr. de 2016

Brandon was efficient and helpful in explaining what was happening and what needed to happen with my car maintenance. I had another appointment Thursday So I couldn't remain then. He very graciously set up the next appointment and explained everything. I will look forward to seeing him again and having my car brought up to its needed efficiency. Thank you Geraldine Ingram

BillS48

15 de abr. de 2016

First class service, as always. Paula gets me in and out in an hour or so every time. Purchased this car new from Hendrick and I have never had a problem with this vehicle.

Paula

13 de abr. de 2016

This was a truly excellent experience. The salesperson was courteous, professional, and shared information with me that was down to earth so I had no problem with understanding what was going on from the time I arrived until I drove off the lot. He made sure I was very comfortable while I waited. I will surely go there in the future and would recommend highly this dealership. This was my second visit and experienced the same for both times I received service there.

Mary Ann Lowery

13 de abr. de 2016

Sam was excellent. He kept me informed on 2 issues that needed to be addressed. I authorized the need to balance my tires and do the annual inspection. This ultimately saved me time. He answered my questions. I was very satisfied with the service I received.

Sharp16

12 de abr. de 2016

I was at the dealership getting my car serviced for an oil. When I went to drop off my car, they told me it will take 1hr and 15 minutes so I decided to just wait. It ended up being 3 hours and I was beyond frustrated. If I hadn't enquired about it, it would have taken even longer. They kept telling me their service department got backed up. In such case, I would have expected them to inform me but they never did u until I decided to ask them after waiting for 2 hrs. When I did ask, I was told to wait another 10 minutes but even after that I ended up waiting 1 additional hr.

betsy989

12 de abr. de 2016

Louise Chinn is a super service advisor - ASK for her! She will take her time with you and explain everything to you. She will also answer all of your questions. Best service that I have ever had at this dealership all because of Louise. Thank you, Louise!

Tom

12 de abr. de 2016

Louise Chinn was my service cooridinator and she made the experience. Quality in set up, follow up, and getting me out of the door happy.The tires are and after thought. She didn't hard sell me, she upgraded my tires by offering me tired based on questions that drive me to my driving style and patterns. Her quality reflected on the dealership.Tom

Cat5040

10 de abr. de 2016

My service was fine. They offer a complimentary car wash. It was not good, the windows nor was the back of my Rave 4 touch. After service was done. I waited 10 minutes for them to give me my car back. Someone park it and didn't say we're it was. They can do better than that. No completely satisfied.

Tony B

10 de abr. de 2016

Paula was the best! She took care of everything for me!! What a real customer service rep should be from being to end! What a treat

mcether2

9 de abr. de 2016

Arrived on time for my 545pm appt for our mini-van 15K service. I was told it would be about 45 minute wait so I told service advisor I would be in the lobby. Hour and half I get a call telling me my car was ready. Glad i told them i was waiting

Brenda Gregory

7 de abr. de 2016

The Salesman Joseph Cray was very good and helpful getting us the best pricefor my new car and a great price for my trade in. I will tell anyone looking a new car or truck to check them out. If I need a new car or truck in the future I will go back and look up Salesman Joseph Cray.

Tom J

2 de abr. de 2016

I arrived on time at 7:15 A.M. and was promptly greeted, my car was taken, and I headed straight to the coffee dispenser. In the waiting area I watched a few minutes of news before opening my Ipad to do some work. Before I could get logged on to their WiFi, my car, serviced and washed, was ready to go. As usual, everyone was cordial and helpful. I was back home before 8:00 A.M.

R. Massey

30 de mar. de 2016

Scheduled maintenance of my new Camry. Service was on time and quickly completed. Every employees I have had to speak to are professional and friendly. Exceptional treatment for ME and my vehicle :)

usafbrat

30 de mar. de 2016

I loved the shuttle service. The driver played old school 50's & 60's music and was on time when my car was ready for pick up.

Moe47

26 de mar. de 2016

My car was taken at appointed time. I had fresh coffee and muffins provide in the waiting room which was very comfortable. No surprises on check out and found a complementary car wash that had removed the pollen from the exterior as I got into my car to drive off. What a nice experience!Barry

Old lady young

25 de mar. de 2016

Not only did they finish sooner than promised --- knowing I had to pick up small children from school --- but their shuttle took me where I wanted to go and quickly came back from me as soon as repair were complete. Every person I met was helpful and friendly. They even washed the car. I was totally pleased with the whole experience.

Darlene

24 de mar. de 2016

I am disabled and the dealership has continually worked with me to make my service accommodating. Everyone I deal with at the service department is great.

Mike

21 de mar. de 2016

I bought my 2015 Highlander from here and have followed the service plan and every time I come in...service has been very good!Clean facilities. ..friendly and knowledgeable staffThe biggest issue for me is the drive, as I live in eastern wake county.

Gratitude

17 de mar. de 2016

For the last two visits the advisors denied approval for published discounts. The discounts were very small but the advisors stood their ground. The discount was not honored the first visit but the service director corrected it by offering me discounts for future visits. I appreciate how he addressed and resolved the issue but on the second most recent visit, the advisor disapproved the service directors' discount until I asked to speak to the line service manager. I always feel like I'm going to have to fight for them to honor their published prices whenever I go there. That's unfortunate because I like the work that they do and the atmosphere of the service department.

jamesgwheeler

14 de mar. de 2016

First time buyer of Toyota and first time with Hendrick Toyota of Apex. First service appointment was yesterday, 5K service. Excellent all around. John Desmond was our advisor and he made what is usually a not very pleasant experience very good. Was clear on timing, his availability, expectations. Would recommend these folks and John to all my friends.

rwhit321

10 de mar. de 2016

John Desmond was very professional and helpful. I appreciate the service department at Hendrick Toyota. They do their jobs very competently and friendly. sincerely rcw

bsienna14

6 de mar. de 2016

Very prompt as usual. Very courteous. Very nice waiting area with free coffee and free wifi. Moved car out of garage area when done so easy to pick-up.

Tacoma Guy 2009

6 de mar. de 2016

I had front brakes installed on my 2009 Tacoma. They also advised me of other services that should be completed and performed minor repIairs at no charge. I had the additional services complete and added no additional time to the service as I waited at the dealership. I was able to work with free wifi and complimentary drinks and snacks.

RLS

4 de mar. de 2016

I stopped at the dealer to check tire pressure. They found a slow leak and agreed to repair. Service rep schedules repairs and checked for recalls and services.. Cheerful and pleasant service and found coupons to reduce the bil for the repair! I could not believe he prompt friendly service as a "walk in" customer! Cpaa Foster was a perfect sample of excellent service!

CharlieofApex

3 de mar. de 2016

I recently brought in my 2015 Toyota Camry for the first 6-month maintenance check up. I was greeted by a friendly staff who quickly took my car and told me what to expect. They actually escorted me to the waiting room and offered a light breakfast. Since the waiting room was Wi-Fi connected, it was easy for me to use my personal computer to finish some outstanding projects on my to-do list. Before I knew it, the assistant service manager came to get me and told me that my car was ready. He told me to take my time and to see him at his desk when I was ready. The professionalism and courtesy that they showed me was outstanding. They presented me with a full description of the services that were performed, let me know what to do next, and shook my hand and wished me a good day. Doing business with Hendrick Toyota Scion of Apex, NC is a relaxing and pleasant experience. All the employees are customer focused and convey a complete level of confidence that makes a customer feel appreciated.

S. Pal Arya

1 de mar. de 2016

Service on my car was performed while I waited in the launge. It was excellent and prompt service. It was done within the promised waiting time of one hour. My car was received free diagnosis and wash. The sevice manager was very courtious.

MicLarson

25 de feb. de 2016

I brought my 2014 Toyota FJ Cruiser in for scheduled maintenance. They were prompt receiving me, gave me the estimated wait time, and exceeded it! They are always courteous and accommodating. Thank you, Hendrick Toyota Scion Apex!

old Sienna

25 de feb. de 2016

They are always timely and efficient, excellent service with realistic expectations for car owners, helpful I maintaining my older Sienna , don't expect you to replace entire van mechanics each visit

5000MileCheckup

24 de feb. de 2016

I was only there for my 5000 mile checkup but the staff was courteous and professional. The only negative is they forgot to reset my maintenance warning but quickly rectified that once I brought it to their attention. The car wash is a nice added perk.

P

23 de feb. de 2016

I arrived at 7 a.m. as my appointed time for oil change/tire rotation and waited for 10 minutes before my assigned advisor came to talk to me. They then assigned me to another advisor because the first advisor was busy. While I was waiting, they sent the third advisor because the second advisor felt ill. I finally got my car back at 8:40 a.m. as I was promised to have it done at 8 - 8:10 a.m. This is not the first time I have bad post-sales experience with this dealer. They have great sales representatives but several of their service advisors seem not to enjoy their jobs and do not have engineering concepts.

Sreenu

23 de feb. de 2016

They provided very good service to me... I recommend this to a friend...I have free service till my car with me. Even if it is free service they treat me well.

anniesredroses

21 de feb. de 2016

I just want to say that "I Just Love this Dealership and I Just Love these Guys"! Since I purchased myScion and brought my car in for service, every experience has been more than wonderful... Everyonethat works here has been amazing. I have always gotten fast service that more than exceededmy expectations. Thank you everyone and Thank you Brian....I Love you all.Anne and her mom

Kelliwalker77

18 de feb. de 2016

Great customer service, very friendly and professional! I came in for simple servicing. My agent told me there were 3 recalls on my Camry they would like to take care of. They gave me a free rental and fixed my car by the next morning. Very efficient! Thank you so much!

Jo

17 de feb. de 2016

Thank you Brian for the quick and efficient service we were in and out in no time! Now we feel much safer since the airbag has been replaced.

hcmitch

17 de feb. de 2016

Came in for 5 K service. Professional and polite staff (Mike) as usual. Quick and timely turn around for completion of service and car wash.

Bmwmtech24

15 de feb. de 2016

Traded in 2015 Camry for 2016 Camry I worked with Ryan Rhodes and Clair Olson they where both great and gave me the best deal I could have asked for they work great as a team and I will refer any friends and family that are looking for new and used cars

orlortiz

10 de feb. de 2016

Came back for reinspection and had car appraised in less than an hour. Several reps helped move process along quickly and smoothly. Wifi access was made easier to allow catching up on the web will waiting.

dvafai

7 de feb. de 2016

The original appointment was for an oil change and we added on a check for a noise the steering was making. Excellent service by all.

Phil

6 de feb. de 2016

Had made appointment a week in advance. Was told it would be 1hr& 15 mins. After2hrs&15 mins. Car was ready. My other previous service apps. Never took that long. It was 30000 m app. For oil & tire rotation only. I do not have service writers name as he did not have receipt ready and said he would mail it to me. I did not leave Hendricks as satisfied as I have always been before.

Flo joe

6 de feb. de 2016

My 2012 Prius was making a funny sound when the steering wheel was turned to the left and right. This scared me so I took it into the Hendrick Toyota service department. Al Gilmer assisted me. After the problem was identified, Al explained the findings as well as searched for options to help me with the cost to fix my vehicle. My confidence in this dealership gets better and better with each visit. Hendrick Toyota is awesome and the service department is stellar. I highly recommend this dealership for all your automotive needs.Flo joe- Apex

4-Runner

4 de feb. de 2016

Paula was WONDERFUL to work with.....her attention to detail was GREAT. Will ask for her in the future when I have other maintenance activities for my vehicle.. Thanks Paula - great meeting you! Welcome to NC!

Highlander Driver

2 de feb. de 2016

Very organized and everything was well managed. The employees were professional, the building was impressive and the service department very clean and well run. I was given an approximate time to complete the work and it was done promptly. I am glad to have found a good Toyota dealership, it was worth the drive from Benson. I was impressed overall.

Tundra guy

1 de feb. de 2016

Michael Person exudes professionalism and did a great job of explaining everything. I came in for my 20,000 mile service and informed them that I had a slow leak in one of the tires. They removed the two nails and repaired the tire at no cost. I would recommend Toyota of Apex to anyone in the future.

Wilson-yota

1 de feb. de 2016

This was my first time taking our recently purchased 2012 Toyota Camry to a dealership for the repair of a recall item. I dreaded this appointment because I don't do well with large dealerships. But I made the appointment, arrived on time, and they checked me in quickly. Al Gilmer greeted me and everything was smooth sailing from that point forward. They said it would take about 2.5 hours so I dreaded the wait, but Al showed me the waiting areas - some for parents with kids, some areas for no kids, and free Wi-Fi, coffee/water, and breakfast snacks while you wait. I really enjoyed my visit and will definitely be coming back for future service if/when needed. Thanks for a great experience! Jeremy Wilson

Loyal Customer

31 de ene. de 2016

I have purchased several vehicles, new and used, from Toyota of Apex.They earned my loyalty before they re-branded as Hendrick Toyota. Good thing too, because if I had known initially it was a Hendricks dealership, I would have gone back to Fred Anderson.I have had a number of terrible experiences at other Hendricks Autopark dealerships , and still would not go there if you paid me.Toyota of Apex, however, is a great place. Friendly, helpful and well-staffed, great service department. No complaints at all. Five stars.

JC

31 de ene. de 2016

Al Gilmer has always been friendly, efficient and thoroughly professional. He led the process of getting my car in quickly and made sure the process was faster than promised and even made sure my car was washed even though I thought it might take too long. Thank you, Al.

JOMoody

29 de ene. de 2016

I took my vehicle in for a "recall" appointment and was treated superbly. The service staff were attentive and professional. While waiting for my service to be completed I spoke to a number of the sales staff. To a person they were courteous, professional, and fully informed of Toyota's product line. I will shop Hendrick Toyota in the future.

momofthree!

29 de ene. de 2016

Albert my Advisor was wonderful. He assisted me from start to finish. All while multi-tasking to make sure other customers were taken care of.

drcindy

28 de ene. de 2016

I use them for all maintenance on my vehicle and they are always friendly and efficient. They have also accomodated me when I have needed urgent advice or fixes.

GrandmaIrene

26 de ene. de 2016

The service was excellent. Very prompt, no waiting. Everyone was very polite and respectful of our needs. The waiting room was comfortable, with coffee and refreshments.

dcarr1

17 de ene. de 2016

Our service rep listened carefully, explained our options and the associated costs and even beat the time estimate about how long the work would take to complete.

manu

11 de ene. de 2016

The staff who helped me is MS. Paul, she is quite nice. She teaches some basic knowledge to me about vehicle maintenance. I just waited about 50 minutes, they gave me a perfect work.Thanks, I appreciate it.

New Prius owner

7 de ene. de 2016

Organized and quick service. Staff was friendly and courteous , frequent updates. My appt wasn't scheduled until the end of the month and I got a new appt in 2 days.

gofengshui

7 de ene. de 2016

I loved they professionalim and their promptness with my oil change. The area is clean and no-one is pushing services that I don't need.

Sam M.

4 de ene. de 2016

I had my daughter's car serviced and Paula was my service advisor. She was extremely friendly, explained exactly what was to be included in the service beforehand and went over everything after the service was performed. When I scheduled the appointment, they said it would take approximately an hour and they were finished the work in less than an hour so I was able to continue my day without any delays. I was very happy with the service.

Mike D.

1 de ene. de 2016

We own four Toyota vehicles and bring three of them to this dealership simply because the service techs are genuinely nice people. I also like the fact we don't have to wait 2-3 hours for an oil change, like we used to at another Hendrick Toyota dealership.

jtconn46

31 de dic. de 2015

Took our 2013 Corolla in for 35K mile service. Our service advisor, John Desmond, was very professional and answered all our questions. The entire experience went very smoothly and we would highly recommend this dealer.

Tom

24 de dic. de 2015

Took my 2013 Toyota Corola in for 30 montn/30,000 mile service. Paula was my service adviser. She was courteous, explained what they eould do and the cost, and got me out in a timely manner. Excellent service.

Ravie

19 de dic. de 2015

Mike Person was friendly and kept me updated at all times. Painless rxperience. Waiting area is wonderful, delicoius snacks and bevages. Comfortable seating and relaxing atmosphere

The Toyota dude

16 de dic. de 2015

Quality of Service is way below expectation; they forgot key holder in the car. Service manager didn't know anything about navigation maps update. Car wash is a joke; does not clean the car.

BillS48

12 de dic. de 2015

I had my 2013 Highlander in for the 25,000 mile maintenance. No issues since it was purchased. I have always received great service at Hendrick. Was on my way in less than an hour.

Cori123

8 de dic. de 2015

I'm a transplant from SoCal and can't be happier with how knowledgeable and polite the service department is. They are always on time, friendly, and have a decent waiting room. Three thumbs up!

Sandra Corbett

8 de dic. de 2015

I was very disappointed yesterday when the oil was changed, I was suppose to have the fender on each side at the front fixed where screws had come out. The car is not old. It has less than 50,000 miles and it should not be coming apart where it is and according to them it is not under warranty to be fixed.

ecujj

5 de dic. de 2015

I showed up to the dealership thinking I was there on the day my appointment was for but I didn't, completely my fault. They immediately said they would work me in without me even asking. Paula my service advisor did tell me that my wait would be longer. They still had me out in an hour! Great service! Paula is an excellent advisor!

DG

4 de dic. de 2015

I bought my Tacoma at another dealer while this dealership was being built. When it came time for my first maintenance I went here, and have been back ever since. I wait for my vehicle in the nice waiting lounge they have, get a free bottle of water out of the fridge, eat some popcorn and either watch TV on the big screen TV or read a magazine or two I brought with me. There is a quitter lounge also, but I generally lounge where the big TV is. The folks there are courteous, and always come back to the lounge to tell me how things are going with my truck even before it is ready, or if there is anything I need to consider doing to the truck while there. I always get a free truck wash too, which is a nice touch. I will continue to get my service done here.

happydriver

1 de dic. de 2015

I have been taking my 2005 Toyota Prius to Hendrick Toyota of Apex almost since I bought it in 2009. They have always been very accommodating, pleasant and professional in their excellent service. I would definitely recommend them for any Toyota service.

Hendrickservice

27 de nov. de 2015

Overall I have found Hendrick Toyota fairly acceptable and they have repaired some issues on my Camry not repaired by Fred Anderson Toyota even when I informed the FA service folks of the problem.That being said I recently had the need to have a high beam headlight bulb replaced in my Camry. I went to Hendrick as opposed to Fred Anderson due to proximity to my work. The charge for bulb replacement was about $88. Hmmmm....I thought that was really expensive so I asked the women closing out my charges for that visit....Why so expensive? She explained to me that changing the light bulb labor intensive. Later I thought about this further and decided to look on YouTube. OMG, it takes no tools, no expertise and a total of one minute max per bulb. And I got the usual replacement bulb....nothing special. So go to the local car supply dealer get Sylvania Starlight Ultra high beam replacement bulbs and replace the standard issue high beams in one minute. No tools, no expertise, one YouTube view, and only $42 for the super great high beams and absolutely no intensive labor as I had been lead to believe by the Hendrick Toyota service person.So going forward....wound I purchase a Toyota from this company?.....will I return for further service? My response is "cautiously" at best. So my advice is don't trust but verify.

james42

26 de nov. de 2015

Took truck in for the recall. Everyone was so nice. Would recommend Hendrick to any one. We walked around and look at a few Toyota liked what we saw.

leebee

25 de nov. de 2015

al gilmer was polite/courteous, capable, trustworthy, and customer-service centric. where he didnt know, he found out. porters were great. well-run, clean operation. now understand tire sensors. never solved why ipod doesnt work with usb cable. did solve that ipod could connect with aux cable, and hypothesized hum/hiss sound related to my ipod not other i-device.

4runner97

25 de nov. de 2015

We just recently bought an older 4Runner that needed some service and the service person got us in before the holiday. The work was performed on time and at the price that was quoted. Very pleased with the people working at the service department. Very professional and courteous.

Chandu's car

24 de nov. de 2015

I rate Hendrick the top. Their professional handling of customers and the service they provide are immensely appreciated. They are exceeding the expectations every time I make a visit and pleasantly surprised.

wilma789

22 de nov. de 2015

Everyone was friendly, I arrived 20 min early for my appointment and they were able to start my service appointment. I waited and was done within an hour.

Happy in Apex

20 de nov. de 2015

From my first phone call to Branden Shatto in the service dept to the completion of my Corolla recall repair, everything was very top notch. I was very impressed with the follow through and sincerity of his several emails dealing with my concerns. My entire experience was absolutley a 5 star experience!Thank you, Branden.

Omer

15 de nov. de 2015

Great service. Fast, reliable, kind and friendly. My initial waiting time was 3 hours but finished in 1 hour. Paula helped me a lot to have a great experience in Hendrick Toyota Scion Apex.

Shelli

14 de nov. de 2015

Great service! I wish I'd bought my car from Hendrick Toyota of Apex! I will definitely go there for the next car! My service representative was especially helpful.

mlbaran1948

14 de nov. de 2015

When I moved to Cary, NC in 2009, I started using Hendrick Toyota to keep my 2007 Camry SE serviced every 5000 miles. They are the best auto service group I have ever dealt with. I'm 67 years young and hold my cars for long periods of time. We have a deal--they'll make sure mine hits 250,000. It's 145,000 miles now. I'm looking forward to more years of great service and confidence in their ability to take care of me by taking care of my car.

Nicole S

13 de nov. de 2015

Always have a really great experience when come get my car serviced here. When I called the lady first said it would only be about 45 minutes so I took my car in but when I got there it was actually 2-3 hour wait so mike went ahead and gave me a free rent a car so I could move on with my day!! Great experience and great costumer service!

swetha279atgmail.com

10 de nov. de 2015

Hi My self Nagaswetha We had very bad experience in Hendrick Toyota Apex showroom. We bought CAMRY SE 2016 model. Before taking itself we told the credit score is 730. Sales representative Matthew Trexler and his manager said 3.5% APR is will be applicable on that credit score. But we were interested to go with DCU. unfortunately I didnt get approval because I dont have driving license. Now Manager and Sales represent Mathhew Trexler is telling 6% APR. If you are buying form this showroom be careful. Ask them write on paper all the promised ones. We realized that we came to wrong place.

Engineer71

21 de sep. de 2015

Overall, they did a good job on the service. Being a stickler for detail, I noticed when I checked tire pressures with a digital gage the next day, after a night for the tires to cool down, (rotation was part of the 20k service) one tire was 1.5 psi lower than the others. Probably not a big deal but perhaps indicates "hurrying" to get the job done and makes you question if they really check everything. For example, I was told they topped off the washer fluid, but I know it was full when I took the car in. So, yes it was topped off, but they didn't do it. They did give me some suggestions on what to try on the Homelink that we have had some issues with it not always opening the garage doors (we carry the remote in the car just in case now.).

bklanier4

20 de sep. de 2015

I've used Toyota of Apex for a number of years and have found the experience consistently professional and reasonable. Not the cheapest place you go, but the quality of work is very good and I've found the staff to fully stand behind their work. Also, the detailing service they have is consistently very good, as good or better than most places I've been to in the Triangle.

granny77

20 de sep. de 2015

I scheduled my car for complete detailing last Monday, and was welcomed with a smile by Tom, who escorted me inside to meet Paula. Paula explained in detail what services would be provided, including the recall service plus checking the vents to see if I needed to replace the inside filters. She then arranged the shuttle to bring me home.I keep returning to Hendrick Toyota because I am graciously greeted and treated like a 'real' person, instead of some little old lady who knows nothing about her car. Admittedly, I do no understand a lot of the mechanical jargon, but your employees treat me with respect and courtesy, in addition to smiles, never hurried and I appreciate it.I would rate my experience last Monday, Sept. 14 as a 10.I will say that the odor inside the car (I'm assuming from the chemicals used to clean the upholstery) was off-putting to me the day I picked up my car. However, in two days it had dissipated.I love my car and believe in taking good care of it.Thanks to you and your staff for helping me in that endeavor.

adcocks3

19 de sep. de 2015

I just had my 15,000 mile service on my Toyota Camry. I love my car and love the service Ireceive at Hendrick Toyota.

Willie-Jennie

19 de sep. de 2015

In January we bought 2 new cars and this was our 2 services for our cars. Its such and awesome place. Your service people go beyond the call of duty.. Also your the facility is always so clean . Just love it.

Tinkerbell

18 de sep. de 2015

I have been taking my car here, (after buying it here,) for two years and every time the service has been personal and excellent. i will keep going here

ncwugo

17 de sep. de 2015

Take both my cars in for service. When needed Always good!Very fast in and out. Clean waiting room.Return my cars washed and ready to go.

FllyingBear

16 de sep. de 2015

I had an excellent buying experience back in 2012: invoice+0 on a new car (yeah, I know, they get holdback and do make money on the sale, but invoice+0 seems fair to me). Other charges and dealer add-ons are consistent with the rest of NC, and not egregious. The sales process, salesman (Brett) and closing process were all very good, and quick.Their service department is consistently 5-star. Timely and friendly greeting, efficient, and it's easiest to wait, because they're always very quick on routine servicing. The waiting area is large, has good tables (high and low) to work on, power outlets, and good free wifi. The coffee is surprisingly good! I serviced a car there yesterday, and they made a minor adjustment to the muffler free of charge; many a service operation would charge a "book time" of 15-30 minutes for that, i.e. $30-90, but they didn't. Nice. Service pricing is very reasonable indeed, even without the coupons that they regularly send in the mail.

toyota gal

15 de sep. de 2015

I bought my Corolla here in 2013 and have always had excellent service when it has needed oil changes, car wash etc. The staff are courteous & friendly and the waiting area is always kept clean & welcoming. The complimentary bottles of water, coffee is also good.

1234rav15

15 de sep. de 2015

My husband and i decided on a friday evening to go car shopping. We stopped at some dealerships prior to Hendrick in Apex but the service was not as good as what we received at Hendrick. Garrett and his team were awesome. Thank you.

gwall

14 de sep. de 2015

The service manager was very polite and professional. I felt that he was very concerned that I have a good experience.The work was done in a timely order.

Karen

13 de sep. de 2015

Will return for future services just check your confirmation for dates and times :) Al was great even thought the date on my confirmation and the date I had agreed to were different he took care of me with no problem, I was very greatful

ravewc

3 de sep. de 2015

The Dealership personnel were very courteous, prompt, gave a great experience! Would recommend them to any future customer. Handled safety recall item fast and efficiently.

Edward

3 de sep. de 2015

I was surprised at the courtesy and friendliness with which the staff worked with me and helped me resolve my service issue. Exceeded my expectations.

Manju Bala

2 de sep. de 2015

I am a customer at the Hendrick Toyota Scion of Apex. It has an excellent customer service and a very nice working environment. Every single time, the service is very OUTSTANDING. Not only they know how to take care of cars, they also know how to take care of customers and make us feel comfortable. The service is fast-paced- they know how to do the best quality of work in a minimum amount of time. I have no complaints for Hendrick Toyota and I am extremely happy with them. Thanks Hendrick Toyota for all you have done!!!

agarganese

1 de sep. de 2015

Easy to schedule an appointment, friendly and efficient staff. Paula was professional, accurate and probably had the best customer service attitude I have experienced! Courtesy shuttle within 15 miles of work or home a very big satisfier -thank you'

Eandjstevens

1 de sep. de 2015

No matter what I bring our car in for, I am always pleased. I have never had any issues and all the advisers are very pleasant to deal with

fam934

28 de ago. de 2015

I came in for 40000 mile service and the maint. required light was coming on and when I left it was still coming on now here is the problem. A trip to this dealer is 90 miles and now I have to return for something that should have been fixed the first time. If I did not have the extended maintenance pkg. I would not go back.

Kate07

27 de ago. de 2015

I always return to Totota of Apex since I receive excellent service. I know that I am dealing with staff who are very qualified to take care of my concerns and my car.

beantown southerner

27 de ago. de 2015

The brand is everywhere so it's all about service. This dealership delivers. The culture is friendly and helpful. Doors held open as you travel through thedealership, updates, complimentary car wash when your service is complete all make this the areapick.

Jane123

23 de ago. de 2015

I went in for an oil change and the service was excellent, the staff was very friendly, they Explained what was done and washed my car

Josh1982

23 de ago. de 2015

They gave me a great deal on my Prius. The salesman was very receptive to negotiations. The warranty and extended service agreement (free oil changes and maintenance for the first 50K miles) were reasonably priced. I easily paid more for full synthetic oil changes on my last car at Jiffy Lube or Wal-Mart. The waiting area when you bring your car in is clean with free snacks and tea/coffee. All the employees are courteous and helpful. I'll buy my next vehicle here as well.

4dillo6

22 de ago. de 2015

I brought in my 2010 Venza for a problem with the rear seat not folding down and a recall matter regarding the heated seats. Paula Foster was outstanding in keeping me advised of the handling of these matters. She was courteous and clear with all of her explanations. Paula is a credit to your dealership and service department.

Anand

21 de ago. de 2015

Met with service manager and he is really nice on taking care of my van service needs. Very satisfied and prompt response. I would recommend others.

douglasanson

20 de ago. de 2015

I always receive excellent service from the staff at Hendrick Toyota and my last visit was no exception. Danielle was outstanding in her demeanor and efficiency, had me in and out in just over an hour. This service location is the only one I go to for all my Corolla issues, large & small.

**

20 de ago. de 2015

Your service department (Paula Foster) was very responsive in organizing to provide me with a quick clean up, wash, and vacuum for my 2014 Camry although the automatic wash was not working. Since I am leaving town for a long journey today, it would not have been possible for me to reschedile my visit. Appreciate your service.Thanks

jane2333

20 de ago. de 2015

We were very satisfied with the way your service department handled our recall and would go back to your dealership when and if we needed a new car. Thanks again. Jane Burgess

MCHS

19 de ago. de 2015

First would like to say that my overall satisfaction with service department has been great. Always greeted promptly and service is done in a timely matter. However, the last few visits I have been dissapointed with quality of service from the technicians. Hood was not latched properly and discovered after leaving dealership and had to pull over and close hood completely. I have had to replace the stem caps on my tires because they fell off on the way home after service. Then most recently, the latch on the center console broke. My wife took the car in for regular maintenance and was quoted over $300 to fix. Apparantly, didn't take the time to check what was wrong because they wanted to replace the whole cover. Called parts department and was quoted $38 for a part that takes 2 minutes to replace. The quality of work has been a little "sloppy" and my wife felt like she was being taken advantage of because she was a woman.

allred5444

18 de ago. de 2015

Arrived at appointment time and Aaron checked me in quickly and efficiently. Said service would take a blunt an hour and about an hour later the car was ready. Aaron was pleasant and easy to del with. Will be back.

Wynn, Gwen50

14 de ago. de 2015

I felt like a VIP. The waiting area had free Wi-Fi and was very comfortable. It was worth the drive from Raleigh to Apex.

Shawn

12 de ago. de 2015

Nat did an excellent job of giving prompt attention for my 10 k service. I was in and out and on my way!Thanks again.

Saxman

12 de ago. de 2015

Brian did an excellent job of keeping in informed during my vehicle maintenance. He provided clear explanation of all work performed and work recommended. Definitely will recommend this Toyota dealership to others!

Mike47

11 de ago. de 2015

We received a recall letter from Toyota, set up an appointment took the truck in and it was done with no problems. They even detailed our truck which we really appreciated. Great people, incredible service, can't wait to buy another vehicle from them this time.

Sp.needsmomvan

9 de ago. de 2015

Had my 2006 Toyota ramp van serviced at 90,000 miles. A $1,200 job. Very busy service dept. so I didn't get that customer service or appreciation I though I would get from such a reputable dealer. The guy who helped us did not seem happy in his work and didn't follow simple instructions that I asked of him which was to fax the estimate to a second party because they were paying for the work. When I came to pick up the van it had not been paid because he didn't follow through with my request. I had to leave the van and come back the next day. My special needs daughter was without her vehicle because of their error. No one apologized or admitted they were wrong. Poor communication. Too many people involved instead of dealing with just one person. No one acknowledged me when I came in to get the van. I stood there a few minutes before someone asked me who are you looking for. Very unorganized and chaotic. Lots of people working but no one helpful. I came one other time prior to this looking at used cars thinking of buying my teenage daughter a Toyota since we are a Toyota family. No one asked us could they help us. Most of the time dealerships are all over a potential buyer. Not here! They must have more business than they need. They won't have my business anymore! This should have been a red flag to me but I thought I could depend on a Toyota dealership over a mom and pop shop.

pmburke

8 de ago. de 2015

Very clean facility, very attentive staff - every time! Got the call from Timothy that my car was ready before it was promised. That happens almost every time!

Alan

8 de ago. de 2015

Danielle set up appointment. I was there a bit early and completed everything in 10 minutes.I got my loaner and was on my way. I picked up my vehicle the next day, went through the final paperwork and was extremely satisfied not only with Danielle, but with a minor problem, Carl came up and corrected the minor problem in 5 minutes. This team is incredible.

HappyToyotaLover

4 de ago. de 2015

Very simple. Have taken care of us since the day we bought the car. Exemplary service in every category. Easy to schedule and easy to perform the services. Could not be better.

Julie

3 de ago. de 2015

They roll out the red carpet as soon as you enter the dealership. That is what it feels like. Cannot say enough positive things about every experience I have had there. They are efficient and thorough as well a friendly. What more could I ask?

Keith

1 de ago. de 2015

Staff is courteous, service is excellent. facilities are clean. Waiting area is reasonable comfortable.When I bought the car two years ago, the salesman was excellent. He demonstrated the features of the car completely and clearly. Unfortunately, he is no longer with the dealer.

Vicar V

30 de jul. de 2015

Bought a car here last year. Salesperson was friendly and helpful, but not pushy. Agreed to a good price without much haggling. Routine service on the car has been excellent. Staff is very friendly.

CathyF

30 de jul. de 2015

I have been to this dealership several times for different services. Staff knowledgeable, helpful and polite. Service given in a timely manner. Even the shuttle driver was excellent.

Michellea22

30 de jul. de 2015

Our service advisor, Al Gilmer is wonderful! He makes it easy for us to want to bring our car to the dealership work work instead of anywhere else. He has gone to bat for us many times in getting warranty work covered on our cars and generally taking care of us!

jameskurz

25 de jul. de 2015

Courteous, prompt service, excellent work. I have always been treated fairly and by knowledgeable people. Their prices are fair and they are helpful in recommending needed service or repair.

agarelick

23 de jul. de 2015

Danielle and Nick were great. Matt and Martin in parts were extremely helpful. In and out in less than one hour with complete satisfaction.. I only wish sales were that great.

ELK

23 de jul. de 2015

First impressions are extremely important. The building is spotless! I was greeted by Martin and quickly completed paperwork for a 20,000 mile check up on my Prius V. The service and car wash were completed within the time I was given. The waiting room was quiet and comfortable, water and snacks were available. All of the staff were extremely welcoming. Great service!

James_Apex

22 de jul. de 2015

Bought a camry 2015, the experience was very bad. Pushy and unprofessional sales managers. Artists in playing dealers games. They called back to be surprised that they continued playing dealers games.

Linda

22 de jul. de 2015

Service was prompt and thorough, and the person who assisted me was extremely courteous. I appreciated the report that I received on my phone, while I was still in the waiting room.

stevebf

19 de jul. de 2015

This is my second review of Hendrick Toyota of Apex. My wife and I have worked with the fine staff of this organization for the last 2.5 years, and a year or so ago we decided to have all our vehicles serviced by this company. We purchased a new Prius from the company in March of 2013. My wife and I have both owned countless number of cars over the last 50, or so, years that we purchased and serviced throughout the U.S. This is the first organization of any kind we have wanted to endorse.As perviously stated, and again repeated, the quality of service, honesty, and overall value obtained by us has been exceptional. The service group led by Service Manager Brian Flick has been warm and tremendously supportive in all of our encounters. They have provided quality service, but what is as significant is that they don't try to find and sell services that are not needed. They have worked with us diligently to provide discounts, alternatives, etc., that helps to keep the cost down. They are quite unlike any other dealership over the last 50 years. Recently an accident in the garage created a small ding in our new Prius. Dan Johnson, Ass't Service Manager, not only recommended a low cost person they use for such mishaps. The repair was done at the dealership and when it was time to pay a discount was offered by the vendor for a cash/check payment. Of course I had neither and home was about 40 minutes away. Dan coordinated with the vendor to have Toyota pay the dicounted amount so I could pay with a credit card. All of this was done without the dealership making anything on the transaction. Oh, the also offered a ride to the bank if I preferred. An amazing group of people, and no I do not receive compensation from the Company nor am a principal in the company. We have grown to know a great number of the service and sales staff, and they us. As I previously mentioned, Dan, Nat, Nick and many of the others have been wonderful and we do appreciate the service they provide.

happy

14 de jul. de 2015

Dan was effficient, thoughtful and thorough in handling my periodic maintenance. He noted that I was carrying a form for car inspection and included that too. He also noted that the car had a recall on it for a sensor on the passenger's side so he offered a shuttle ride to and from the dealers. That worked great.

Chele819

14 de jul. de 2015

This was just my initial service check since buying my Rav4. The scheduling was easy, service was quick (done before promised time!!) and the customer service was excellent, thank you!

happycustomer15

1 de jul. de 2015

I would like to thank Juan for my car service on June 19, 2015. My appointment was very early 7:30 am and I thought I would be late for work. Mostly because I live in Durham and I also work in Durham. Your presentation of all services that your dealership offered I had to make sure I returned to you for my car service. So that say's alot. Juan was great I do hope I have his name correct. Many thanks, I had my previous Honda for 16 years until the last two years my service experiences grew very bad. Felt so good to drive a new car and receive new service.

Hammy

30 de jun. de 2015

I have taken my Toyota 4runner to handrick for service three times, as I had switched my primary service from the dealer close to my work, to Hendrick, which is closer to my home. And unfortunately, I had issues with 2 of my 3 visits. I had a transmission service, and had noticed fluid on my drive-way the next day...I had to take it back, and they corrected the issue. I had then taken my vehicle in in for some trim work, and after they had taken the rear hatch apart, they discovered the part that showed in stock, was not in stock, so I had to once again come back for a follow-up visit to correct my issue. I did get an oil change done correctly once. ...but they are not baseball players....so 333 batting avg is not to good :(

grovegal

27 de jun. de 2015

Paula met me when I pulled in, checked my appointment time, and got me processed very quickly and efficiently. The wait while they serviced my car was shorter than advised (always a plus), and everyone was professional, friendly, and eager to please.

Woody8111

26 de jun. de 2015

I brought my 2012 Toyota Corolla in for service yesterday and was very pleased with their service department. A small issue was found with my brakes which was fixed at a reasonable price. Their service advisor, Tyler, was great and explained what they found with my car and it was repaired quickly. He was also great in setting up my Bluetooth with my car as I had to buy a new cell phone recently. He is a great asset to your service department. Their waiting areas for their customers was also very comfortable and customer friendly.

BGshighlander

25 de jun. de 2015

Fast, very friendly, and clean. Loved the carwash. Very impressed with all employees.This is my 3rd Highlander 2015, sure hope it last as long as the others.

Ricky14

24 de jun. de 2015

Great sales experience. Knowledgeable and friendly. Took time to answer my many questions. And the first 5,000 miles service was a breeze. Done in less than an hour and staff knowledgeable in answering more questions. Highly recommend. My second Toyota Highlander from Hendrick Toyota.

mmayo957

21 de jun. de 2015

This was my first visit outside of the 55000 mile service offered by Toyota. I had purchased the Oil Change package from Danielle the last time I was there. Using this for the first time, my visit was great. Juan, my service rep, explained a little more about the package, what was usually performed in a 60000 mile service and offered up pricing for me to decide which to budget for on my next visit. I was very pleased overall with the service. Top notch as usual.

Jim Schnorr

20 de jun. de 2015

I took my car in for 30,000 mile service when it was discovered my car was on recall for a problem with the power seats. The 30,000 mile service and recall would take 4 hours to complete and I had things to do and couldn't wait for the car. Assistant Service Manager Al Gilmer got me quickly on my way by providing me with a car at no cost to me.Al really helped me out and I greatly appreciate it.

Ginger98

19 de jun. de 2015

Had a great experience at the Apex, nc dealership. Louise Chinn was amazinG with helping me in the service area. Love my 4runner. Great dealership.

rtram

18 de jun. de 2015

First time i am using Hendrick Toyota service , great friendly staff,very accomadative pickup and drop service. Very good service and entire experience is great!!

pegs1357

17 de jun. de 2015

When it was time for my second regular service visit, I was called by the company to make an appointment. The appointment was scheduled for three days later.Juan from service in-take greeted me warmly and directed me to the waiting room. He stated that the car would be ready within an hour and 45 minutes later it was ready.It was a stress-free visit on a very hot day!

lizziem5

16 de jun. de 2015

I took my car in for a recall, inspection of a concerning noise, and an oil change. All items were handled quickly, and every person I worked with was friendly.

kaylene

15 de jun. de 2015

Warranty service has been good. Last visit, however, we asked for the plastic door molding to be repaired. Warranty was about up and we wanted to be sure it was repaired under the warranty period. The service order said they found a missing clip, replaced it and reinstalled the clip and the molding. When we got into the car, the molding was off, as before. My husband put it back as he had done several times before so we made no headway in the repair. We had dropped the car off the night before but still had to wait 40 minutes for the above 'repair' and a tire rotation. They weren't able to complete the car wash either. Just disappointing that the repair was not properly taken care of.

nmw301ataol.com

11 de jun. de 2015

We have 2 Toyotas (Highlander and Prius) of which both are treated with gold gloves ! Surprised by the staffs' welcoming, smiles, and care, we are finding (3 years now) that these "amenities" are always present re: any service we receive from Hendricks ! One great place to purchase a new vehicle - ! Pleasant, courteous, and helpful in all aspects ! Mike and Janice W.

jj62253

9 de jun. de 2015

I really want to Thank your team they where awesome. Spoke to someone about the driver seat mat being damaged. To my surprise they replace it will Brand new mats. You guys rock.

ETC

8 de jun. de 2015

As always, grey and courteous staff in the service department. Brad Weatherly was professional and clearly explained all work to be performed on my Tacoma. By far, the best Rick Hendricks owned dealership in Cary/Apex!

Humbled servant

5 de jun. de 2015

I took my motor vehicle to toyota of apex for evaluation of "check engine light" after having repair work done else where following a crash. Toyota was very efficient and did a fine job. They were extremely curtious and took care of the problem completely and to my satisfaction.

deer1

3 de jun. de 2015

Very good employees. Service department was fast with service, and all of my service experience was excellent. My service on 06/02/2015 was a very good experience. Never been treated this good at other dealerships. Hendricks Toyota of Apex is number one. J. M. Al Gilmer was very nice and went over everything with me. I rate Al a 10 Star employee.

Apex-Toyota-Owner1010

31 de may. de 2015

Paula helped me with my Sienna service on May 30. I was very pleased with her customer service, care and also knowledge of additional services (oil change package). Your dealership should have more agents like Paula.

subhash

31 de may. de 2015

Service was excellent as always. They listen to your needs carefully and explain things clearly, also offered a complementary car wash, overall it was a good.

Kristy

28 de may. de 2015

The service is always fantastic! They great you, listen to your needs and problems, always suggest a complimentary car wash, and fix mistakes other companies make (not rotating my tires at Sears).

Cary...on

28 de may. de 2015

I've owned Toyota's for years and customer service like yours has convinced me to never change brands. Thanks for putting the customer first.

Alison

28 de may. de 2015

as always, excellent service! My car was done in under an hour! Very nicely done!

tt

27 de may. de 2015

Easy in easy out. Fast, professional, no up sell. Always great service at Hendrick Toyota of Apex. Will keep going back to this dealership. Always a win. You can count on professional service in a timely manner.

rick

26 de may. de 2015

Your service department performed outstandingly as did your service rep, Paula Foster. She outlined the service and the steps, including the detailed list of charges clearly and professionally. Her demeanor was very pleasant and helpful.

Chandu's car

21 de may. de 2015

Highest standards of servicing customers. Perfect communication and handling customers. Very quick and quality service. Great ambience and basic amenities to wait while the car is getting the service.

taylor

20 de may. de 2015

Service after sale has been painless, constant with attention to customer needs - time, shuttle service and ease. Car is currently under warranty. We also asked for potential concerns to be addressed - wear on tire and sound we heard. They addressed all concerns.

Toyota fan

19 de may. de 2015

After my tires were rotated elsewhere, I was told I needed strut replacement -cost $2200. I called Hendrick Toyota Apex and spoke with Joel who suggested I come over same day to check the vehicle.The struts and suspension were fine, but the front brake pads needed replacement and the oil needed a change as the filter was leaking. Estimated cost $238.instead of $2200. 5 stars ro Joel and Hendrick Toyota. Apex.

ANNE13TOY

16 de may. de 2015

Danielle Christie provided excellent service. My 2013 Highlander needed its 25000 service and the NC inspection. The work was completed in less than an hour and I drove away with a clean vehicle. Anne Rothrock

GB

13 de may. de 2015

The inspection for my automobile was done right on schedule and efficiently by C. Ly .Danielle Christie was a great help with the paperwork throughout the process from start to finish.I will continue to use Hendrick Toyota of Apex to service my 2007 Highlander.

gracemei65

12 de may. de 2015

I brought my Toyota 2013 Prius for the 5K service in Nov 2013 and already received 4 services there. the customer services is great and quick. I even enjoyed waiting for the services (I can watch TV, magzines, enjoyed free Popcorn, bottle water etc

Cbcary

12 de may. de 2015

Had my 2012 Camry hybrid in for 50000 mile service. Great tuned around time. They have serviced my car since I bought it. Even bought tired there.

rollalongMom

7 de may. de 2015

I was very pleased with the prompt and courteous service I received. Dan Johnson explained what was done and went over everything in language I could understand.I will bring my vehicle back for your excellent service whenever it is needed. Norma Jeane Walker

Spencer123

4 de may. de 2015

My maintenance appointment was scheduled for June but I happened to be in town and had time last weekend. So I called to see if I could move up my appointment. Hendrick Toyota was able to give accommodate that. They even washed the car for this 'tire rotation' type of maintenance. Loved the ice cold water and pop corn too.

tonyone2001

4 de may. de 2015

Always get my services done at this dealership and love the customer service I receive. Almost polite, explain everything thoroughly, and go the extra mile. This weekend I took my truck in for service and was told they would be longer wait and was given a free rental for the day (no charge). Will always go to this dealership for my services.

PaulPham

1 de may. de 2015

I brought my car here for the 5K service. The online schedule is easy. I dropped my car off about 30 minutes ahead of my appointment, and they got it done 45 minutes later. The technicians were great, courtesy, and professional. They even washed my car for a change!

hal

30 de abr. de 2015

I just had my 60k service and have had all the previous recommended service done at Hendrick Toyota. Every visit has been excellent. Good surroundings, knowledgeable service techs, and no surprises. What more could I want?

MrBill

30 de abr. de 2015

My service advisor Nathanael was great. He got my car serviced and out of the service area quicker than I expected. He was friendly and professional. The cost was very reasonable. I highly recommend this dealership's service department!

Ray Doc

21 de abr. de 2015

I had my 29,00O plus service a long with a state inspection which was carried out with dispatch. I was treated with care and concern. I transferred my care from Virginia and I am pleased with the service and attention that I get from Hendrick.

tronb320

20 de abr. de 2015

We have used Toyota of Apex to service 4 vehicles and purchase 2 of them! All of our experiences with this Hendricks dealership have been truly exceptional!

pampyp

19 de abr. de 2015

the person was very courteous and also noticed a recall on my vehicle which he addressed and also gave me his card if i ran into any problems

Prasad

18 de abr. de 2015

Very good experience. Tyler was very helpful and assured me that the issue will be resolved and the issue is being taken care of well.

Satisfied Customer

18 de abr. de 2015

Always a pleasure to deal with this dealership whether it is buying or service. The best purchasing experience ever for buying a new car. Recommend Austin.

Brndwlf

15 de abr. de 2015

waited 2hrs15min for service and they didn't fix my drivers mat like receipt said was done. She did comp my battery service for wait. Seemed like they had way too many cars scheduled and not enough mechanics. Hopefully it will be better in future.

insouciance

15 de abr. de 2015

Fast service,courteous staff,informative,professional,clean atmosphere,great free coffee,timely,knowledgeable,free car wash and every staff member makes the customer feels special.

Aloma

11 de abr. de 2015

Very friendly folks. Truly a good experence. Was disappointed car was not washed. Had asked that bugs on front of car be taken care of. Did not think to check before leaving.

Dil

10 de abr. de 2015

Very pleasant experience. Very professional/courteous/timely service at a reasonable price. I needed the appointment the very next day. They accommodated me without any hesitation.

Pam

10 de abr. de 2015

Quick, courteous and free car wash! When I left my touch up paint on his counter, Aaron was kind enough to call me before I got too far away. I wouldn't think of taking my Avalon to any other dealership.

JR

9 de abr. de 2015

I had a 35K mile service appointment for my 2013 RAV4, ran late (I called!!), and they still had me in and out in no time (less than 45 minutes). Clean wait area, nice people, and an easy all-around experience. Danielle and the man who originally helped me gave service with a smile! Thanks!!

DB

6 de abr. de 2015

Service is great each and every visit. Never overly pushy to do things unless absolutely necessary. Great to work with. Wouldn't take my Toyota any other place for service.

Michele

4 de abr. de 2015

Highly recommend this dealership and service - very courteous and thorough, and everyone treats me very professionally. I'm very satisfied with the service I've received.

Bison

2 de abr. de 2015

Great job. Rapid and great communication from our service manager for the appointment. Shuttle was very road savvy, using best routes for two of us in the van.

Mike

26 de mar. de 2015

I was very happy with the service I received (routine maintenance). Service was prompt and they washed the car for free (the serice man he asked). I highly recommend them..

happy customer

24 de mar. de 2015

Everything-from the time of setting up the appointment through getting my car back was excellent. My service manager was Matthew Chandler. He ensured that everything will exceed my expectations. Will advise anyone to work with him. Great work, thank you!

rlester

16 de mar. de 2015

The service is always excellent here. We live in Raleigh but travel here for all service needs. Everyone is committed to providing awesome customer service. We appreciate it.

Chris

15 de mar. de 2015

Scottie is wonderful.Very thorough,knowledgeable,professional and most of all friendly. Does what he says he's gonna do.Love Hendrick Toyota of Apex service dept!! The best in the Triangle!Chris Lane

kurt919

14 de mar. de 2015

This was my second visit to Toyota of Apex. The service team is very knowledgeable, helpful, and most of all not pushy. In general, I am very pleased.

Azlie

13 de mar. de 2015

We were pleased with our service. Scottie signed us in and he was very professional and friendly. They got through a lot sooner than expected. I was very pleased with this experience.

mvkmako

13 de mar. de 2015

Service is usually fairly quick & the staff is very friendly. Nice waiting area...complimentary refreshments are appreciated, popcorn kept my 2 young boys occupied for a bit. Steven in the Service Dept was great and got us out of there as quickly as possible, THANK YOU!!

wgappens

9 de mar. de 2015

Was in and out quicker than I should have been. Refreshments and cleanliness of waiting room made it seem like I was in there for even less time. People were as friendly as they could be. This place comes highly recommended by me.

arecibo48

8 de mar. de 2015

I had an 8:30 appointment for the first service of my new car. The service advisor took my car and told me I should be out in about one hour. I went into the waiting room, had some coffee, read the newspaper and watched some television. Before I knew it, the service advisor came to get me. He told me everything checked out and walked me to where my car was parked. I was very satisfied with the service.

none

7 de mar. de 2015

They were so friendly. Unfortunately we got a salesperson who was new. promised us oil changes that wound up on his financing contract. They need to train salespeople a LOT better.The sales staff is great. The financing department needs a lot of work as far as openness and honesty goes. Their service department needs to do the right thing. They do not.There is a lot of paperwork to sign. By the tenth piece they started slapping down the big ones. NOT once did the guy say this is what you are paying for, check the totals. He just presented a monthly payment. he also never suggested he read the numbers. Just sign this way.IN A NUTSHELL. Stay away or bring a loan calculator program, someone who specializes in loans or a financial attorney with you. Also bring a tape recorder. Tape everything. If not, get tthe sales person to put in writing everything he says.My son was screwed. I am the one who prompted him there. Now he is stuck with 2100 in bills only owning the car for 24 hours.

Jim Schnorr

5 de mar. de 2015

Sevice Dept. changed my oil, filter, and replaced tail light which I didn't even know was out.I thought the warning light for bulb replacement on my dashboard was for a bulb on my license plate light - not the tail light. I'm happy service people discivered two lights were out!

Tom

4 de mar. de 2015

March 3, 2015. Service on my 2014 Toyota Avalon. Emissions test for registration renewal. In and Out---less than 30 minutes with Free Car Wash.

ahoward49

2 de mar. de 2015

We arrived fairly late on Saturday afternoon and they greeted us immediately. Checked out the car we were interested in from their website, found the battery dead, replaced it. Gave a reasonable price for our trade (not great, but reasonable). After a test drive we found some issues which they agreed to repair. Took the car back as scheduled a few days later and they were responsive and told us we could return on a convenient day when they had all of the parts which they replaced as agreed. Very good experience and would highly recommend this dealer to anyone looking for a new or used vehicle.

Michael

28 de feb. de 2015

Went to Apex Toyota with a problem concerning my hybrid battery. After spending an hour checking out my system they told me that everything checks out. There was no charge for the service and they even washed my car. I had use of their free wifi, could have also had coffee and a packaged muffin/fruit Danish. They inspected all systems and advised me of several things I have to have serviced in a six page printout. They even have online scheduling. Great service and very curteous too.

judy

26 de feb. de 2015

Would highly recommend this dealership. Very happy with my experience at this dealership! Courteous and prompt cust svc employee. Kept me informed of progress and sought answer for my question on tires.

Mr2senior

25 de feb. de 2015

i received a letter from Toyota regarding a recall for a software upgrade and made an appointment. prior to the appointment, my check engine light came on, my 4WD light started flashing, and my traction control shut down. the folks setting up the service appointment were polite and efficient. i had to make some schedule adjustments mid stream and they had no problem accomodating me. their shuttle driver braved the heavy snow falling to get me and another customer home safely. the service staff was quick and efficient and resolved the issues with my truck much faster than i had anticipated. the service dept had to close early due to the bad weatehr and they were great about contacting me to let me know. When looking at the big picture, my only negative comments are relatively trivial: they did not put air in the tires even though the air pressure warning light was on and the truck recieved an overall inspection; they did not reset the clock after disconnecting the battery; and i wish Toyota had communciated that the flex fuel trucks are having software issues resulting in poor starting and various system warntings including a check engine light. Had they done, so i would have brought the truck in sooner and avoided unecessary worries of a major problem.

raleigh

23 de feb. de 2015

I am very thankful to this particular Toyota service dept and its highly dedicated employees who helped me tremendously with my car issues. They make a miserable day of car trouble into one that leaves you with a certain peace of mind. Thank you so much.

Sean Hall

22 de feb. de 2015

Hendrick Toyota Scion Apex really takes good care of there customers. Danielle Chirstie is one of the best service advisor. She does a great job every time I visit. Very pleased with my experience and my Camry. Great and clean atmosphereSean Hal

alelder

21 de feb. de 2015

Since I bought a used Sienna a couple of years ago, I have had all service performed at Hendrick of Apex, based on my prior good experiences with a Camry I owned. Although there is a constant turnover in service personnel, there is almost never any variation in the quality of the service I get as a customer. Remarkably, the personnel I encounter are always extremely friendly and very helpful to me. I am also most satisfied with the work they perform and have never felt there was any attempt to convince me to get unneeded services, I never miss an opportunity to recommend this dealership to anyone I encounter.

Kat

16 de feb. de 2015

I went to the dealership expecting an oil change during my lunch break. Because I also needed tires, but didnt have the time to sit and wait, Matthew (service person) offered me a free rental and I could come back in the morning to pick up my vehicle. He informed me of the rebates currently being offered, the price matching (I had already found the tire I wanted at a cheaper price) and coupon acceptance. All together this saved me about $200. I was very happy with this. Of course during the work the mechanics made recommendations of things to replace and fix. I was able to take care of most of that myself. Some things didnt actually need replaced they were still good, example being the PCV valve and rotors. However, I believe that was only manufacturer recommended changes based on my vehicle mileage. When I picked up my car the tire light was blinking. This was not brought to my attention as something that needed fixed. When I took the car in my tire light was on solid, but not blinking. They said the cause was a bad tire sensor, but they didnt know if it was only one or multiple. This would require me to bring the vehicle back in at a cost of a couple hundred dollars to fix per sensor. I would thought while having the tires off as I was getting new tires put on they could have checked this. The invoice said the light was blinking when I brought the vehicle in, but it was not. It was on, but not blinking. At night time the blinking is even more annoying than just the solid light. Overall the service was great and I had a good experience. The blinking light was just something small that I would have hoped the mechanics would have noticed. I do think the mechanic did some other small things to benefit the vehicle that wasn't documented like greasing my hydraulics on the back hatch. I noticed the door is opening a bit smoother.

Ken

13 de feb. de 2015

I have always had good service here with my 2004 Toyota Sienna and the service personnel have always been helpful and friendly. I greatly appreciate and value the skill and workmanship of Aaron Moran.

Brucej67

7 de feb. de 2015

I have always had good service here with my 2006 Rav 4 and the service personnel have always been helpful and friendly. I will continue my service with this dealership.

KMoniz1

5 de feb. de 2015

First of all I would like to say I have driven from Fayetteville for every service and this is due to the awesome customer service that is always given at the Apex Dealership. As if it could get any better Danielle was the first person I saw and she was FANTASTIC! She was such a pleasure to deal with that I requested her for my next service. Joe the technician that I had that day was also FANTASTIC! I don't know what it is about this dealership but I find that they just do everything they can to make your visit with them one that you will remember for a long time. I told my wife that when I go there it is like being in a home away from home. That is just how they treat you! Thank you so much Toyota of Apex you ALL are truly exceptional !!!!!!!

David

4 de feb. de 2015

Dan Johnson was awesome! Needed several things done to my car and he exceeded my expectations. I would definitely request him again! Great job Dan!

Jim Schultz

30 de ene. de 2015

Dashawn was efficient, friendly and very conscientious.Overall an excellent experience. I will recommend this dealership to others. Keep up the good work. God Bless

petman52761

28 de ene. de 2015

Moved here from Iowa with our new Sienna, It needed its 10,000 mi. check. The dealer is about 28 mi. away from where we live. We had a 1:00 appointment but had an emergency so were not able to get there at one. I called and they had us come in that same day only later. I was so happy to have it done on the same day as it was the only day my husband had off. When we arrived we were greeted with hellos and smiles. The work was done in less time than we had been told leaving us more time to do something fun. Thanks again for ease tailoring to our needs.

squirescar

28 de ene. de 2015

Brought vehicle in for 10,000 mile service, was greeted promptly and had excellent service. Also service was completed in a timely fashion and Steven Graham, service manager, explained everything well and very courteous.

consumer

26 de ene. de 2015

From the service tech who filled my low tire showed me the puncture, to the staff member who made my service appointment at my convenience, to the Service Consultant (Albert Gibner) who wrote up the order (and later explained that the service would be done at no charge because I bought the tires at the dealership not so long ago), I was very satisfied with the way my job was handled. He even told me they noticed two sounds I need to have looked at in the near future.

pat

25 de ene. de 2015

I finally figured out how to work this review link! I had a great experience at this dealership - Rashawn delivered the best in customer service: polite, efficient, thorough,The facility is clean and comfortableEveryone is friendly -I will definitely go back and I recommend you going, too!

Alan

24 de ene. de 2015

Service has always been great. All the service writers have always been helpful, friendly and extremely courteous and with a great sense of humor. I usually use Danielle but have also relied on Nick for his expertise in some fields, especially electronics. They always go above and beyond what is necessary even to checking out if I have any recalls on either of my Toyota's. I could almost spend a day talking to any of the people there. I even spoke to Bob about a new Highlander. The only thing that I do not like about it is the donut spare. WHY????? with the platinum edition or limited?

halb

24 de ene. de 2015

This was my 55k visit. Tyler, a new employee, was great, as have been all the people I have met over the years since I bought my Prius. I bought another extended service plan. Everything is always top-notch. I'll go nowhere else (and will probably by my next Toyota from them as well!)

Larry

23 de ene. de 2015

`Outstanding service experience for 30K inspection and oil change. Everyone was curteous and professional. Same experience for 5k, 10k, 15k, 20k, 25k, and 30k. Service was quick and efficient. Highly recommend Hendrick Toyota.

Bob

14 de ene. de 2015

Came in for 10,000 mile service under Toyota Care Care. Was treated very well by everyone. I assume the service( oil and filter change tire rotation and fluid checks) I assume was done well, but it is a little hard to check. The car remains excellent.

manu

13 de ene. de 2015

I bought a car last September at Toyota Apex, it is very comfortable when I drive the car, and the price is reasonable. The dealer leaves me a good impression for their kind behaviors. Now I have go to the service department twice, and they all do a very good job for me, thanks.

pamaye1

12 de ene. de 2015

The service advisor was extremely courteous, attentive, accommodating and helpful. He was very thorough in articulating assessment findings while providing exemplary customer service. I would have to say that this has the greatest car buying and service experience I have ever had.

msred

7 de ene. de 2015

Each timeI go get my car services its a pleasant vist everyone is friendly from beginning to end plus I'm there for longer then an 1hr.keep up the good work guys!. Ps love the popcorn! .

Young4silvers

7 de ene. de 2015

When I go in for routine service, I am out within an hour. The staff is ALWAYS friendly and on top of everything. I like having an exterior wash each time I go in for service. Love this dealership.

golfergal

6 de ene. de 2015

Our service manager, Dan Johnson, was great. He was friendly, listened to our concerns and saw that they were all addressed. Dan called before any work was done to make sure we were OK with the price and he called several hours before I expected to say that the work was done. When we picked the car up it had been washed and was running like new!

Paul

4 de ene. de 2015

As a customer from out of state, I was treated like I was a local customer. The service department personnel responded with concern and a can do attitude. I was asking them to followup on another Toyota dealers work and all went very well.

Chas999

29 de dic. de 2014

My daughter wanted a new car but works a lot during the holidays. I live out of state so I called around to see what kind of deal I could get for her. I spoke to a delightful young woman named Delisa Fouchee and she gave me a price that was significantly less than any of the competitors... Way less. I asked her to confirm it in writing as an out the door price and she did, so I sent my daughter in after she got off work. As in life there are no free lunches, and it turns out that the price was indeed too good to be true... Even though it was confirmed and re-confirmed in print before she went in. As a father I would go to the end's of the earth for my daughter, so you can imagine that things did get a little 'heated' when they tried to back out of the deal. It took a few hours, but they chose to stand behind their reputation. We agreed on a slightly higher price and they ultimately sold my daughter the car. While I did not anticipate things working out the way they did, my daughter is pleased so I am I. I'm on my fifth Lexus, so it's nice to know that when a Toyota dealer's reputation is questioned that integrity wins out.

StogeySteve

27 de dic. de 2014

I've had my 5K, 10k and 15K service done here. Always friendly and they get me in and out, with a free car wash too. I'll continue to keep my vehicle maintained here for a long time.

greeredward

23 de dic. de 2014

I just relocated from Florida to Cary, NC and rolled my mileage over 5k in the process of traveling to NC. I set an appointment online and brought my car in for its 5k service. Dan Johnson the Assistant Service Manager took care of me and handled my visit with ease and great care!

Srini

22 de dic. de 2014

This is my first visit to Hendrick Toyota and was totally impressed with the attention to all customers and courtesy. I will highly recommend this Toyota dealership.Srini

Ken

20 de dic. de 2014

Made appointment va a phone call. Arrived the day of the appointment and Tech Al Gilmore took care of me with exceptional customer service. I was in for a routine 30k service. I took less than an hour for the service to be completed. Love the accost wifi, the free coffee, and muffins that are available during my wait. Highly recommend this dealership for your car's service needs.

bigbear27312

20 de dic. de 2014

This dealership is great! I took my 2013 Tundra for service and the total experience was A+! Amber, the service advisor was great! Keep up the good work!

elizad

18 de dic. de 2014

Brought my one year old Rav4 for a check up at Toyota Hendrick of Cary and it was the usual great service plus extra perks like the freshly popped popcorn all bagged up and muffins and coffee. They had the most beautiful tree up in the front lobby and I got my husband to take a picture of me in front of it to show all my friends how great "my" tree looked this year! The exit sign in the background gave me away but it was fun.

kdlester

18 de dic. de 2014

It makes me happy to drive from Raleigh to Apex to have my new Rav4 serviced!Just had my first 5k service and even at 5pm everyone (especially Albert) is glad to help and incredibly friendly. Very happy i purchased from Hendrick and loving the Toyota brand!!!

Terry R

17 de dic. de 2014

We have been taking our Toyota Corolla to Hendrick for service for the last four years and have never been disappointed in the level of care that we have received. The last couple of visits we have dealt with Steven Graham, Assistant Service Manager, and he has provided outstanding, capable, and friendly service in every respect. Prices for service are reasonable and competitive and we have never felt that the service department has tried to sell us work that is not needed. During the last visit a minor problem of which we were not aware was found and corrected promptly after informing us, even though the original work for which we had come was already completed. Without doubt we will continue to take our vehicle to Hendrick for all of its service needs.

wneill01

10 de dic. de 2014

Went in for my 15,000 mile service. Al, the Hendrick service rep, was great. The service was quick and efficient. I appreciate getting the complimentary car wash. The service area is clean and open which makes it a good place to bring my car.

Msbea2013

9 de dic. de 2014

As usual I received excellent service when I had my 40,000 mike checkup. Love the complimentary car wash. Always a pleasure. Excellent service from Al!

jbrother1

9 de dic. de 2014

Got me in and out quickly. Check engine light came on and they scheduled an appointment quickly to put it on the computer to troubleshoot. While there, checked all fluids and battery and discovered battery was close to dead. Replaced, in and out in 45 minutes or less, including complimentary carwash!.

andre9999

7 de dic. de 2014

I would recommend this dealership to my family and friends. Always excellent customer care and service. This visit was for a state inspection. The advisers always take time to explain what is needed and why.

raleigh

6 de dic. de 2014

I have had incredibly wonderful experience with this dealership. The service staff is very accommodating and helpful. Twice I had to call and take my car in a frantic emergency on practically no notice and they treated me incredibly well, took care of my needs immediately, arranged appropriate transportation for me. The service staff is incredibly helpful, will get you in and out quickly and they have a great waiting area with internet connection, a live television, kids play area and even free popcorn. I have never thought twice about going anywhere else since my experience here has been so good. Mike in the staff is amazingly helpful and so nice to work with. So is Pete in Service. They will let you know what is needed and will help you all the way through in the process. I thank this dealership so much and commend them for their handling of matters. I hope they keep their courteous manner for always.

one-eyed-jack

4 de dic. de 2014

My son purchased a 4Runner from Apex Toyota and said the people were great at the dealership. So my 2009 Tacoma was coming up for service to extended it was time to check it out. I was impressed with how friendly the people were. They really wanted you to be a satisfied customer. I trust them with my Tacoma.

Ron Grimes

2 de dic. de 2014

Every time I've taken my 2012 Tacoma in for service their customer service has been exceptional, including their process for getting you checked in, providing a great waiting area and providing fast and efficient shuttle service. I couldn't be happier with the service I get at this dealership..

gresreg

29 de nov. de 2014

After purchasing a used vehicle, I found that there was no owner's manual. Multiple emails and phone calls to the salesman and sales manager elicited no response. This leads me to believe that customer service means very little once the car has been bought and paid for.

jtcorley

29 de nov. de 2014

Recently had 2 vehicles in for routine service and had the pleasure of being assigned to Dan Johnson. Dan handled both transactions in a very professional manner with minimal wait time on my part. Would highly recommend asking for Dan next time you are in for service, I know I will.

Carl F. Boger

12 de nov. de 2014

While my Avalon was purchased at another local dealer (where I had purchased a Highlander for my wife before Hendricks was opened in Apex) all my service work is done at Hendricks! I like the proximity to Hendricks to my home in Cary. I was offered all services offered by the other dealer,lifetime oil changes etc,! While this may not continue for my Avalon, I will remain as a Hendricks customer. I like the people there, Shimer Gradus, Mrs Chinn, to name a couple of them. These people are professional in their approach and represent your company well. I am very pleased with my past dealings with Hendricks and will continue to call for Shimer when I need service!Carl F. Boger2013 Avalon and 2012 Highlander Limited

dcoleman22357

9 de nov. de 2014

The ignition switch was replaced in my daughter's 2005 Corolla. Great service but the price was $482.20!! I think that's too high.

dcassel

7 de nov. de 2014

My buying experience was nothing but superb. My sales fellow, George Bevier, was professional but friendly, knowledgeable, very helpful, not pushy, will ask for him next time I need a car.My new Camry, uncharacteristically, was shipped with a defective torque converter. Hendricks of Apex took care of it quickly, and gave me a loaner [2014 Prius] for a couple days. The service department was again professional, helpful, made sure I was pleased with the outcome.Excellent marks for all concerned at this dealership.

Jim Schnorr

3 de nov. de 2014

Al Gilmer met me in the shop, took the information he needed and told me he'd try to get me taken care of in an hour. Hendrick people did the 20,000 mile service, washed the car, and had me out of there in 55 minutes which I sincerely appreciated.Jim Schnorr

Mike26615

1 de nov. de 2014

Everybody is great from the start to the finish! I was in and out I would recommend this dealer to everybody and the service dept.

Will Seel

27 de oct. de 2014

I had a scheduled oil change and was in and out in less than an hour, including the car wash. This dealership provides great customer service.

Blanahan

27 de oct. de 2014

I set up an appointment for my 10K mile check-up and the customer service was excellent! Shimer provided excellent customer care and did all checks to make sure there wasn't any recall on my vehicle as well. It's nice to have such quality to be your customer representative. Excellent service!

lds1968

25 de oct. de 2014

Customer service is something not readily experienced in a car dealership. Hendrick Toyota is truly outstanding. It is always a delight to visit this dealership. From making the appointment until I drive my car out, every single person is friendly, courteous, and accommodating. I'm am never presented only the most expensive alternative. The service representatives always present all options available and explain in detail. I am also always confident their first concern is my safety in their recommendations. If you need to wait while your car is being serviced or repaired the accommodations are first rate! Free wi-fi, coffee, bottled water - even fresh popcorn - snack and soda machines available - and comfortable surroundings. Kid friendly, too!

link.freeman.1

25 de oct. de 2014

Coming in with factory recall work, I did not expect to be treated with the amount of respect and service that Shimer displayed. He really went above and beyond the call of duty to make my experience painless and easy.Thank you!

nhalpin711

22 de oct. de 2014

You guys always save me time and everyone's pleasant attitude make my visit a nice place to have a cup of coffee and plan my day!Thank you Brian!

sammylwagner

21 de oct. de 2014

I came in for a recall on my Avalon. The work was completed in the time I was told it would take. Everyone was very friendly and helpful.

David Gandy

20 de oct. de 2014

I dropped the car off for an oil change, inspection, and car wash. They were so quick and awesome, I was able to pick it up withing a couple hours....and they waited for me to get there as I was picking it up at closing. THEY ROCK!!

Bschmidt75

16 de oct. de 2014

By far Hendrix Toyota has provided the best service experience I have ever had. The process is incredibly user friendly make an appointment ( not necessary but always a help ), drive up, explain the need to a service rep, they I turn explain exactly what they will be doing with and to your vehicle. All of the interactions with the staff were more than professional, helpful, and friendly. The staff even helped us in finding the best deal when looking through a stack of coupons.

eastonlillian

16 de oct. de 2014

Best price on tires this month!Great service always.Have my 5000 mile check there regularly. Have never been disappointed.Staff is always polite and helpfulDAnielle spent time with me to help me get the best price

Morgan Roseborough

15 de oct. de 2014

Everything from scheduling my appointment to checking in, and checking out was smooth, friendly and efficient. My service manager, Jeremy, was friendly, helpful, and efficient. I'll be back.

jmdosier

14 de oct. de 2014

Received a verified Truecar quote, and was provided verification that the model and options I wanted were available. Received an email from the sales manager indicating that they were extremely motivated and would make me an even better offer. Arrived at the lot, and the vehicle I was told was in inventory, was not. I was asked to look at other models on the lot, and if I found one I wanted, they would make me a great deal. I found one, and the "great deal" was MSRP and sky high financing rates. They avoided any reference to Truecar pricing, calling it a "wish list". As it was closing time by that point (whole afternoon wasted), I was told "we don't have what you're looking for" and it was suggested they would follow up later. After my visit, I sent a complaint to the dealership - no response. I bought my car at another area Toyota dealer instead - great pricing, great service, great financing rates, and exactly the vehicle I was looking for. I do not recommend Hendrick.

Tbracci1109

12 de oct. de 2014

I went for an oil change and the Service rep was great, he had my truck out of there in no time. Work was done well.

hpinney

11 de oct. de 2014

I have been associated with this service department since I bought my 2013 Toyota from the Hendrick Toyota Scion Apex dealership. Thus far, I have experienced good to excellent service during each scheduled maintenance appointment. I have no complaints at this time and would recommend the dealership to others.

Fred in Cary

6 de oct. de 2014

..unlike a popular local tire store, Had both of my vehicles done here, at a reasonable price, and now my 'ride' is like a new car. My experiences with routine service have been excellent at this dealership. However, like most 'new' car dealers, they are eager to sell things that you maybe don't quite need yet...like air filters.But their work is good, the people are nice to deal with.

Lex223

1 de oct. de 2014

Went for scheduled oil change and tire rotation. Appt was for 3:45pm. I arrived at 2:45pm due to my own change in schedule. No biggie, I will wait. At 5:15pm they tell me I'm all ready to go. Took that long for an oil change and tire rotation??I pay and begin to drive away.....BIG PROBLEM!!!! They didn't torque the lug nuts on my rear wheel (and lost one of my lug nuts!). The wheel was about to wobble right off of the car!!! This could have been fatal at highway speeds!!I asked the service advisor to get the tech and a floor jack and torque wrench. The Tech tries to drive the car back to the garage as the wheel wobbles badly!! I screamed for him to STOP and get the stupid floor jack and torque wrench! He finally did.My confidence is badly shaken in the service dept. I recently had them replace the timing belt and water pump. Now I'm wondering if this was done correctly! Yikes!

ken.snyder.566

19 de sep. de 2014

I made my service appointment online with ease. When we arrived for our appointment we were greeted by 2 friendly, helpful representatives. Our appoint was confirmed, details confirmed and then we proceeded to the very comfortable waiting area. There are separate areas for adults, children a quite area and those that need to conduct business while waiting. The free Wifo and TV make to short wait fly by.

ronmitch

18 de sep. de 2014

Jeremy Cervenko is very personable and efficient. In and out in 30 minutes including a car wash.Love the clean floors in the service area. Hendrick Toyota does it rightRon MItchelll

ls1982

17 de sep. de 2014

I went to this dealership looking for a highlander, the only reason i went in here is because is close to my house so is kind of convenient to do the oil change and schedule maintenance. The customer service is horrible, the sales man that helped me out was like he didn't wanted to sell, the sales manager gave me very low appraisal for my trade in even though i told him that in other dealerships offer me more, the salesman was in a rush he seems like he just wanted to go. So i left then 2 days later i got a call from the internet department asking how was my experience, after telling them they asked me to give them a second chance that they would give me more for my trade. So i decided to go the second time and i got the same kind of poor customer service. I got there some older guy was rude i think he was a manager he didn't even introduce himself no eye contact, he just said sit here and said i can give you this much more for your trade, like he was doing me a favor, not motivated to make a deal just like whatever. He went to get the salesperson that worked with, i just stood up and left. Very bad customer service. Would never do business with this dealership. There are better dealerships out there that have much better customer service and that are motivated to sale a car.

ghak2007

16 de sep. de 2014

`Every time I visit Hendrick Toyota Scion Apex I find it outstanding, but this time it was really surpass itself. thank u guys for all what you are bringing out to our service, also I like to thank Samweil Marzouk who cared and explain every detail related to the service.

Susan Pressley

16 de sep. de 2014

As always, I was greeted by a friendly and knowledgeable member of the service staff. Service on my Toyota Camry was performed quickly and to my satisfaction. I was even reminded that my inspection was due soon - that was done so that I would not have to make another trip. I am very, very satisfied with the service that I receive at Toyota of Apex each time I go.

munnahussain

11 de sep. de 2014

I had serviced my Toyota corolla Le 2012 and the manager Steven Graham was very helpful in explaining certain things regarding the car.Sometimes i had diffuculties to understand him as he was too fast in explaining thing about the car problems. Maybe he had something else going on his mind or he was busy with another car or he wanted me to leave fast with car so he was basically in a hurry.However over all i am satisfied with his service and i will definietly recommend to my family and friends to check out Toyota's service in the future.

seanmkelly

4 de sep. de 2014

I had my 2012 Highlander in for the 30k service and inspection. They recommended an alignment and battery corrosion cleaning, which were at a reasonable price. All work was performed in a reasonable amount of time, and I was updated throughout. Waiting area is very nice and everyone is friendly. Only gripe, which is why I left out a star, is because the car should have been washed but wasn't. I was in a hurry when leaving and didn't notice until I got home. Cost me another $20 and time to have it washed elsewhere that afternoon.

RCC163

1 de sep. de 2014

CUDDOS TO THE PROFESSIONAL THAT ASSISTED ME WITH THE SERVICE OF MY CAR.MY CAR WAS SERVICED AND SENT THROUGH THE CAR WASH ALL WITHIN A REASONABLEAMOUNT OF TIME. THIS GOOD SERVICE IS TO BE COMMENDED.

daremley

30 de ago. de 2014

From the time I pulled my car into the service bay, I could tell that I was working with a talented, courteous, and customer oriented team of professionals. A young man even transferred my electric scooter from my car to my comp car.

goof05

22 de ago. de 2014

Left an inquiry about a used Tacoma on their web site. A week and a half later their Internet rep, Paris, got in touch via email, said they had the Tacoma, and wanted me to come in to take a look at it. I said I would come that day, as I was very interested in the truck, but I was driving from over an hour away. She told me if I call ahead of my visit, she'd have it pulled up out front to look at.When I called a couple hours later to let her know I was on my way, she said great, she'd get it ready, and to look for Ken the sales manager. I drove the hour-plus to get there, met Ken, and he said he'd get the truck pulled up and Brian would be my dealer. Brian left me to get a folder put together, but Ken said he was bringing my truck right up. Ken left, and Brian returned, explained the truck was on another lot, but he had a few more he could show me. In my mind, this was unacceptable. I'd done my shopping online, I saw what they had and what I wanted to see was the truck I inquired about. They told me they had it and Paris knew I was driving from Fayetteville. I heard a lot of excuses from Brian, who I admit was in a bad situation Paris had put him in, trying to do damage control at that point. He said they'd sent a driver earlier, it was being negotiated on, etc... He offered to try and get it there in that moment, but I'd seen and heard enough. I was called at 0900 saying "we have that truck," I called back - a perfect opportunity to let me know it's not there - and heard, "we have that truck," which means someone there was dishonest. Honesty is everything in the "make a deal" business model the car dealers/manufacturers have created, so these actions were enough to lose my business. The sad part is had they had the truck, and been honest with me, I'd have bought that day.

Ralphlyne09

21 de ago. de 2014

Excellent Service ! Very friendly. Got my car in and out quickly. Definitely will be back to service my other cars and will be telling my friends

daniel-cutler

19 de ago. de 2014

Thank you for great customer service, attention to detail and providing detailed billing choices for repairs. My OLD Toyotas keep running mile after mile, with good service!

Drivet

15 de ago. de 2014

Not the best customer service from all of that "spit and polish" of a fancy repair facility. One hour and three quarters to change four tires out is a bit ridiculous.

KMoniz1

7 de ago. de 2014

I always have a great time when I go to this dealership. I live in Fayetteville but prefer to go to Apex just because of the kindness and professionalism displayed at this location, something I hope never goes away. They always treat you with the highest respect and pay attention to detail on your vehicle. Keep up the great work that you all do and I will see you in 6 months!!!!

Robertart

31 de jul. de 2014

As always the Customer Service staff was professional and courteous, Amanda was helpful in answering questions concerning the scheduled 60,000 Mile service on my 2006 Highlander.Steve Graham/ Service adviserwas welcoming and professional in getting my vehicle in for service and complete in a timely manner.To date I have only had positive experiences in dealing with Hendrick Toyota of Apex.

ADenson

29 de jul. de 2014

I am highly pleased with this dealership, from the sales staff to the service staff and management. If I were to choose one single thing that pleased me the most, it is that they actually have an option of a quiet waiting room with no tv or children so that you can work on a laptop or read! I have never seen any staff person there who was not pleasant, friendly, and competent. There is another dealership closer to me but the extra drive is worth it.

pmburke

29 de jul. de 2014

Always friendly, always professional. Love the ease of online scheduling. Scheduled maintenance service, done early. Can't ask for a whole lot more than that.

Peramantia

27 de jul. de 2014

The service department at this dealership is excellent in several regards: their evaluation of the vehicle is trustworthy, their staff is friendly and knowledgeable, and their actual repair work is unquestionable. However, I cannot recommend it because they take so gosh darn long to do anything. Oil changes take hours, and heaven forbid you need a problem examined. Appointments are meaningless on busy days; they give you a random time but only attend to your car when it's next in line, regardless of how long you've waited. The real problem with this is that they don't call you when the car is done or give you any estimate of when you can expect to get on with your life.Dealerships always have inflated prices, but they have told me that they will match a quote from another repair professional, so it's worth your time to call around before agreeing to any price.

Ms1431

27 de jul. de 2014

As always, Toyota of Apex gets the job done in a professional and efficient manner. I'm a repeat customer and have never been disappointed with their services.

lds1968

25 de jul. de 2014

I love Hendricks Toyota Apex! It is always a pleasure to deal with the Service Department. Always accommodating and attentive to details to make the customers experience good. Knowledgeable and happy to answer questions. I actually enjoy taking my car for service. When you get a new car, people always want to know what kind of "deal" you got from that dealership. Yes, we want to not pay more than we need to and I was completely happy with my buying experience but, what is most important to me is what's happens AFTER I have bought the car and bring it back to the dealer for service . It's the service AFTER the sale that makes a recommendation for a dealership 5-star! Always delighted to recommend Hendricks!

Ogi Ivanov

23 de jul. de 2014

I have a 2006 Toyota RAV 4. I used to go to Leath and Fred Anderson Toyota before Toyota of Apex opened up. I'm glad they did because I was not going back to these other guys ever again. With Toyota of Apex things are always done right and in the timeframe they promised. The price is very competitive and the quality is high. Everyone I've worked with has been very friendly, knowledgeable and fair.

ApexRyder

20 de jul. de 2014

July 14, 2014, I called to make an appointment to have the 15,000 mile service check done on our 2012 Toyota Camry LE and to my surprise, they were able to accommodate me on the same day! Whenever the car was being checked in, the Service Representative asked for my cell phone number so that he could contact me once the service was completed. I waited in the Waiting Room ( had a cup of very good coffee) while the "Toyota Care" service was being performed; it took about 1 hour! The CS Representative called and informed me that my car was ready to go! He explained what the Mechanic had done to complete the Service Check and that they had returned the car completely washed and ready to go!What a pleasant service experience this was! Thank You!

daniel.blackmon.31

19 de jul. de 2014

I bought my truck from Leith Toyota in 2010 before Rick Hendrick Toyota opened up. I love Dale Jr and Jimmy Johnson and love the fact that Rick Hendrick motorsports hired Richie Parker {youtube it}and gave him a chance EVEN though he was disabled like me. I have 5 eight lb bass and one 9 lb bass on my wall and bass pro shops in Cary NC said I wasn't qualified enough to sale rod and reels because i was inexperianced. Im in a wheelchair go figure. Anyhow , Leith put a different grade and brand of oil in my truck on EVERY visit. I'm not a mechanic but the fill cap says 5w20 or 0w20. It aint hard.After telling this to Brian he said it didn't matter. My truck said Toyota on the grill. After 4 years, the center back rest which folds down to an arm rest just broke and completely locked up in the upright position on July 3 2014. Inside it were the keys to my boat, ATV and hog cooker. Guess what I did on July 4th. nothing. Even though my truck was out of warranty, Brian said he would fix it and pay for the parts if I paid for the labor. I said that sounded great. In the end,to my suprise, Brian fixed it for free. He simply said it should have never broken, kinda like a seatbelt. I was blown away. My house AC died 3 weeks before and it was $1600.00 and I was strapped for cash.. Brian flick is the manLt. dan blackmon

bwade1959

18 de jul. de 2014

I had previously been a customer of another Toyota dealership. When I brought my 2010 Tundra in to determine the cause of roaring noise I was told the rear differential was bad. I had never towed anything nor hauled anything heavy. After some research I found a Technical Service Bulletin (TSB) had been issued for the rear axle bearing for that year and model. Despite handing the TSB to the other dealership they refused to check the rear axle bearing and wanted to charge me $2900.00 to replace the differential. Although I had a ilfetime warranty on the drive train I had to present all of my service records and they had to be sent to the warranty company. They initially were not going to honor the warranty. After a number of phone calls and a face to face with the general manager they agreed to cover the cost of the differential.I still didn't believe the differential was the issue. I made a phone call to Hendrick Toyota Scion Apex and described the sound to the service rep without mentioning the differential or axle bearing or TSB. His first words were, sounds like an axle bearing. I dropped my Tundra off at the service center. I handed the number for the warranty company to the service rep and he picked up the phone and had the deal done within 10 minutes. No service records, no waiting for days to hear back. Hendrick Toyota Scion Apex replaced the bearing which remedied the problem and there was no out of pocket cost to me.I had bought 3 new vehicles at the other dealership. Needless to say, I'm done with them.Goodbye goofy TV commercials and Service Clowns.Hello Hendrick Toyota Scion Apex.

Cary mom

15 de jul. de 2014

Had a bad experience before with them, but wanted to give them one more chance. Saddened that it didn't work out because this dealership is so convenient. Just wanted my 55K service done and they tried to sell me a $175 fuel cleaning which I doubt I needed. Plus they didn't reset my maintenance indicator on my dash and had to call up a mechanic to come up and do it. My previous bad experience was during a service visit with a leaky sunroof. They told me I would need a whole new sunroof for $1400. Luckily, my service advisor suggested an independent sunroof leak specialist. He came out to my house and found out it was just clogged drainage tube. Only $100 spent and leak free since. That doesn't say much for Hendricks mechanics knowledge and attention to detail. Never going back!

AkGann

15 de jul. de 2014

I bought Toyota Prius 2013 from Hendrick. The procedures wen fast and I got my car the same day. Then they keep up with the status of my car sending me all the service invitations right on time.People their are so friendly, helpful.Last time, a wonderful employee called Sam. helped me with servicing my two Toyota Prius 2013 cars fast and reliable.I would recommend buying form this dealer.

Jdysart

12 de jul. de 2014

Service was fast and the employee was a big help and very pleasant! I would highly recommend using the Hendrix service department for your cars maintenance.

gumbell

11 de jul. de 2014

THEY DID EVERYTHING THEY COULD, I LEFT PLEASED.NO COMPLAINT. THEY EVEN WASHED MY CAR.I DON'T KNOW IF OTHER DEALER TREAT YOU SAME

joanco

7 de jul. de 2014

Quick, friendly service as always. Voluntarily looked up any recalls for my vehicle and offered extended warranty package, which was a bit pricey :-) I have been very pleased with my vehicle's servicing at Hendrick Toyota.

Tracie Massey

7 de jul. de 2014

Always friendly. Came in for service and was alerted about a recall that they handled. Was able to bring my dog which is the BEST part :)

jim trenner

3 de jul. de 2014

In for 5K service and NC state inspection. Very friendly service advisor and was impressed with speed of the service. Very neat and clean and nice waiting room and amenities. Service advisor was asked about a possible recall or problem regarding heated seats and would check on it and let me know. He failed to mention anything about it when I checked out and I forgot to ask him, but I did call back shortly after I left the service department and had to wait for him to call me later in the day to tell me he did not find any recall notice about my car. Overall it was a pleasant experience.

ghardesty01

3 de jul. de 2014

Nicole was a friendly customer service representative. My only issue was that she provided my the Gold extende service plan at a price of $118.00 per month and I would have liked to compare the Gold plan to the Silver Plan which seems to better meet my needs. Otherwise very pleased with my service visit. I will continue to use your service department.

Badluck13

26 de jun. de 2014

This appointment was scheduled for my 15,000 mile service. Other than the routine service, I requested that the alignment be checked due to car pulling to the right when breaking quickly. When picking up the car there was no mention of what, if anything, had been discovered regarding this matter. I had to inquire and got a very vague answer. I also had requested a car wash which was very poorly done. Both outside mirrors had a visible looking film coating each one. I pulled back into the bay and one of the service advisors took the car back to be cleaned causing me to have to wait additional time. I have owned my Highlander less than a year and have not once been impressed by the service department. Yesterday's bad experience was preceded by another less than satisfactory visit several months ago. My sales person and sales manager were fabulous but based on the service department at Hendrick I strongly wish I had purchased from another dealership. On a positive note, the service advisor that checked me in was very polite and friendly.

gustaf169

21 de jun. de 2014

We drive a lot. We were not far over our mileage warranty but have only had our Camry for 22 months. The door actuator failed. We took it in and asked what could be done. It's not a part that should fail that quickly and isn't tied to mileage when you just drive longer distances than most. The team took care of it quickly and without charging us. They could have just said "stuff happens" but instead they called it "goodwill" and moved on. Thanks to Brian and team!

MansoorSyed

18 de jun. de 2014

Excellent overall experience!!! Very friendly and courteous staff. Knowledgeable and personable service folks. The best thing about this dealership is that you are not dependent on one person - the whole floor is willing to help you out. A great experience always!!!!

ajbanks

16 de jun. de 2014

I had a scheduled appointment for 4:15 on Friday afternoon. I arrived almost exactly at 4:15, and was able to roll into the intake area immediately. I was greeted within 30 seconds of getting out of my car, I announced that I had an appointment, and a service representative invited me into the service reception area to complete some minimal paperwork while a tech representative drove my car off to be serviced.After minimal paperwork, I was escorted to the waiting area (an area especially designed to be quieter) where I was able to login to the wireless and work while I waited for my car to be serviced (a 15000 mile checkup and a NC inspection). I also enjoyed a complementary cup of coffee while I waited.The work was completed within an hour, and Matt came to get me, and finish paperwork. I was informed of what had been done to the car, given a hard copy of the assessment of the car's status, and shown to my car. Matt even pointed out a way to exit the lot sooner with fewer traffic complications. I can't imagine a more pleasant experience--friendliness, efficiency, and competence. Definitely a PLUS!

johnwinters

14 de jun. de 2014

Al approached me as I was exiting our Avalon with such a pleasant attitude. He changed my less than positive attitude about having to be someplace I didn't want to be to, "Hey, this isn't going to be so bad after all." After our introductions he collected all the necessary information and we went inside the Service area for him to enter what was necessary to get the Avalon checked out. He surprised me by having me check our personal information for accuracy; he did the same when checking out. I was expecting to be waiting about 1.5 to 2 hours but it took about one hour. I grabbed some coffee and went into the waiting area to start reading a new book but I never got into much of the mystery. Service was quick and thorough as far as I could tell. Al was very professional and very pleasant. he's a terrific Toyota representative. I drove off the dealership property with a very pleasant disposition. The car is running as good as it ever has. Thanks!

jazzysilver75

11 de jun. de 2014

They will make your car buying experience easy and surprisingly pleasant! Excellent service, professional demeanor, friendly atmosphere, best price. . .buy or lease your next car here. . .best decision you will ever make!

BethClute

8 de jun. de 2014

For my 5k service I had an appointment at 8:30 on a Saturday morning. I was told it would take about 1 hour which was fine. After 45 minutes Sam came out and told me it was ready. I was shocked that it went that quick. Their waiting area is fantastic -- I loved the quiet spot, no TV! Definitely glad I bought my 2014 Tacoma there!

Maigolf

7 de jun. de 2014

Took Camry in for 20k service and asked about Entune while there. Long story short, three people helped me get it running and explain the system so I could finally use it. Love the system, BTW. Had fried to get it running for traffic app but gave up. Simple fix it turns out. iPhone needs to be attached through USB cord which came with the car! The service department is very clean from the consultants area to the techs area where car worked on. Plenty of places to use my Ipad, drink coffee or enjoy a cold bottled water. Did I forget to mention the freshly popped corn? Am considering trading out another vehicle and consultant gave me a referral to salesperson with high praise for his customer care. This dealership is hard to best and we love our Camry.

emoore221

1 de jun. de 2014

First off, i just recently bought a 2000 Toyota tacoma from a lot that I probably shouldn't have gotten it from (not Toyota Dealer related). Turned out the truck had a single Cat Converter on there so within a week it trips on the check engine light. I've done my research on this truck and it runs on California emissions standards. Here I am going around looking at places to repair my trucks Cat issue. I'm the guy who is hesitant about going to a dealership to have it all done because of the fear of paying to much and swindlers. At this point it's coming close to the time to have my truck inspected and i know I'm screwed unless i give in and go to the dealership, so i do. As i drop off off my truck they assigned me to my service advisor Sam, I explain my problem and he tells me he has the Cat for the truck in the shop and said would be ready with in the next day or two. I go ahead and ask them to run an addition diagnostic on the truck to make sure no other fault codes popped up. After I left, about and hour later Sam gives me a call right on about closing time at Toyota and tells me some bad news. He then told me that my truck, since it runs on the Calif. Emissions standard needs two Cat Converters not just the one aftermarket Cat that was put on by the nut-job owner before me. Now, apart from the bad news given to me, He was on point, and didn't waste any time at all having some one look at the truck, and best of all he didn't wait till the next day to contact me about it either. The next day i called him again and told him to go through with ordering the additional cat to put on the truck, so he did and told me it would take to about the end of the week to get the cat and install them both. I get a call about two days latter and it was Sam telling my truck was already done and it was only thursday. I went from hesitant to all for the the dealership. Sam and the service team did a remarkable job fixing the truck and for the great on-point customer service. He was on top of it all and never disappointed me. I know for sure I'm going back there. Like the title says "Don't go anywhere else!" You all got my five stars!

Nancy Vick

28 de may. de 2014

Joey was fantastic !!!..did everything i asked and answer all my questions...truly a super job !!!!..i feel safe on the road now...Nancy Vick

MyCGirl

18 de may. de 2014

I bought my Corolla last July 6, 2013. Brett Ingells sold me my Corolla. Brett knew that it was the car for me and I have been very happy with my car. He is an Outstanding Salesman!Nat Welles took care of my 10,000 service. I felt "so well taken care of" - Very accommodating! Aimed to please ~Thank You! Am glad I am with Toyota Scion of Apex, NC.

Versace Guy

18 de may. de 2014

The light had been on for a while but they really where able to pin point the issue and gave me a good peace of mind.

Hubscion

15 de abr. de 2014

Contacted service about ac not blowing cold in Scion TC (ac was serviced 11 months prior at this location). Sam took notice and order parts to do complete repair. He was very cordial and advise me on all items required to be work on and assured me that dealership will honor warranty. Service was completed at no cost and vehicle working great. Very nice to have faith in a service dealership that will honor its work and work to resolve issues quickly. I have greater trust in this dealership and will not hesitate to take vehicle here for follow up or any other service needs.

chuck111

7 de abr. de 2014

The service staff was very friendly and answered all questions to my satisfaction. I also asked and received information about other services for my vehicle that was not related to my visit, and if it were not for the location of this dealership, I would have my vehicle serviced by them. I live in southeast Wake County, and there isn't a Toyota dealership in that area. The brake work that I had done was very competitively priced, and am very satisfied with the work.

ddkendall.dk

31 de mar. de 2014

Customer Satisfaction has been the obvious #1 goal since this dealership opened. I have purchased used and serviced with this Toyota of Apex and always leave knowing I have been taken care of!

elvira98

30 de mar. de 2014

I brought my Carolla in for a factory recall. The internal computer had to be reprogrammed. While there I asked them to check the battery and alternator since the battery had died for no apparent reason. They returned the car to me in one and a half hours telling me that all was well. When I got home I found that the (red) positive (snap on) battery terminal cover was removed and not put back in place and the access door to the plug (under the dash) for the computer was hanging open! If the mechanic can't take the time to perform such simple tasks how well has he done the job????Previously I brought my Tacoma in for an oil change and tire rotation. When I got home I found that one of the locking lug nuts was missing from one of the wheels!!!! It took two more trips back to finally get the nut replaced (another hour wait). The people who welcome you to service are very cordial. But I have serious reservations about the actual service technicians capabilities. I'm presently considering going to a different dealer!

franklaney

26 de mar. de 2014

Went in for warranty work, they found a few other things that really needed work, then charged LESS than their own estimate - very reasonable. Amber warned me that when they replaced the part under warranty, usually another part needed to be replaced, so I was prepared to have to examine that tissue, but they found the second part was fine. Great service with no pressure to up sale - like many garages do now.

mpflynn389

24 de mar. de 2014

Michael was great! He helped me out so I could take full advantage of my last Toyota Care plan. He was very friendly and reassuring!

lyneruss

23 de mar. de 2014

Excellent Service all-around. Michael Person, our service advisor, was very helpful in explaining the service that was done. He assisted me in showing me how to work the navigational system GPS, which I couldn't understand. Now I have a GPS that works -- in a great car!

aahlawat

22 de mar. de 2014

I am very happy with the service that Danielle in the service department has offered to me. I have 2 Camry's and I have been taking my cars for service to Hendricks Toyota service center because of her services. I had a very bad experience with Hendricks auto body and was very concern when I took my car in for service but I was fortunate to get Danielle and she had changed my mind and I have taken my Camry to service there. I just bought a Honda and I spoke to her and she said that they can do general service on this car as well and I will take my Honda for it regular maintenance to get service at Hendricks. I give Danielle 5 stars and hope that she gets recognize for her hard work at the dealership.

sharlean21

18 de mar. de 2014

Great customer service. Very knowledgable and helpful. Communication of services helpful to making decisions for upcoming services. Michael did a wonderful job to assist in getting me in and out in a reasonable time frame.

nortonb

14 de mar. de 2014

From the friendly person taking my appointment, welcoming me back, and then the service experience, it all is very customer oriented. It is evident that Jesse Locklear (service adviser) and the mechanic care about their work and making sure I understand a problem they have found, if one exists, and how best it can be resolved. I received the facts with options. The final decision rests with me. I never felt pushed to make a specific decision. Great knowledge, experience, respect, courtesy. It is like visiting a family that cares about you. I recommend their service experience.

kemond

8 de mar. de 2014

I get consistent prompt, friendly and good service at this dealer, This is the first dealer I voluntarily go to for service. I am very happy.

rhodeswj

8 de mar. de 2014

For a 10,000 mile checkup, I was in and out of the dealership in about 45 minutes. I was very pleased and I am hoping to have similar experiences in the future!

kudil

3 de mar. de 2014

I took advantage of the complimentary car wash. I was in the service department for engine oil change and air filter inspection. After the service was done, I went back to Joel to show him what happedned to my vehicle tag. The tag was "warped" at both ends. It took us to figure why it happened. There was a consensus that the car wash equipment swirling motion caught the protruding portion of the tag and bent it. It took only seconds before Joel came back with another guy ( I forgot his name) and the guy took the tag out and straightened it out to my satisfaction. The "minor adjustment" took only few minutes but it was Joel and the guy's prompt actions that's worth sharing. Regardless of what happened to my tag, I considered that a very good service!

Hoodahoo

27 de feb. de 2014

My auto service experience with Hendrick Toyota-Scion Apex was most enjoyable due to their professionalism and friendliness. The agency should be commended for their genuine interest in my behalf and my automobile. Kudos to all at the Apex location!!!

wallskev

27 de feb. de 2014

Fixed an administrative issue on coverage . Excellent on time service. took less then 1 hr for 25,000 mile checkup. Best DEaler I have ever delt with.

garyzzz

20 de feb. de 2014

Service was unbelievably fast, curtious and well done. I will do all my service at Hendricks. Christian was thorough at describing what needed done and the cost and attentive to my description of the problem. Great experience.

JimThurber

16 de feb. de 2014

danielle was great had the truck serviced faster than expected fully followed up if I had questions could not be more pleased highly recommend. Jim Thurber

Twes

15 de feb. de 2014

They always provide excellent customer service. The employees are very professional, and go above & beyond in customer service. I wouldn't go to another dealership.

KMoniz1

13 de feb. de 2014

Every time I go to this location I always get the very best customer service from everybody in the building. They are very friendly here and every takes the time to acknowledge you no matter what. I often recommend everyone I know that may be looking for a car or even if they are not, to Rick Hendricks Toyota of Apex. I live in Fayetteville and will drive the mileage just to see these folks. If you needed and model store this would or should be the one. I have been there 3 times and have not had a bad experience at all with anybody in that facility. My wife was with me this time and has said when it is time for her to get a car Apex Toyota is where she will be going. You folks just need to keep the highest standards you have set for all to follow. Thank you for always being truly exceptional and I will see you all in 6 months!!!

Msbea2013

25 de nov. de 2013

Excellent customer service. Excellent place to buy , lease or get your car serviced. Comfortable waiting area very clean restroom and all employees are very helpful and friendly.

GirlGerk717

24 de nov. de 2013

This service team is a joy to Orkney with. No matter why you're here, they are prompt and courteous. I have never had to wait for someone else, the peron that greets you is the person who takes care you, period! Getting service is a joy.

Robertart

23 de nov. de 2013

As always the service department was first rate. Danielle Christie was welcoming and professional from the moment I dropped off my vehicle. I highly recommend Hendrick Toyota of Apex.

DettraKeys

19 de nov. de 2013

From buying my car last October 2012 to the present, I have nothing but wonderful experiences with Hendrick Toyota. The most painless car buying experience and I never have a problem getting a service appointment even same day. If you are buying a car or having your car serviced, this is where you want to go!

mlell

18 de nov. de 2013

Everything I requested was done and my car was cleaner than when I brought it in. I received a call letting me know that my service was completed.

ded2152

18 de nov. de 2013

Very friendly and helpful staff. Fresh coffee was great while I waited. Advisor was friendly and prompt, although too busy with multiple clients and problems.

Patty1952

17 de nov. de 2013

Alyson was very friendly, professional and informative. Could not have been happier. The service department has always provided excellent service on my vehicle when I bring my vehicle in.

eddyball

17 de nov. de 2013

Johanna took a personal interest in the unusual problem with my car -- a strange, intermittent noise -- that I knew would be difficult to diagnose. She had the service mechanics spend time driving the car. Although they weren't able to replicate it (and for all I know, it was caused by something I picked up on the road and that became dislodged along the way after making the noises that concerned me), she gave me her card and told me to contact her immediately if it happened again.She also followed up by phone to learn if things were fine with my car.I plan to keep her card handy and take advantage of her friendly, professional approach to customer service in the future.I'd give her an even higher rating than 5 (great) if I had the opportunity.

timandmimi

15 de nov. de 2013

I was very unsatisfied by prior dealer service elsewhere in the Durham area. As we recently moved to Chatham county, I decided to try Hendricks Toyota Apex for a recall on our hybrid Highlander. I was given an appointment for service. Danielle met me when I drove in and completed all the paperwork. I was given a loaner Highlander for the day which turned out to be a no charge experience. The recall work was done in the promised time frame and our vehicle was returned to us vacuumed and newly washed. It's a 5 star experience. I have already recommended Hendricks Toyota Apex to friends with a Toyota hybrid.

Hollyhighlander

14 de nov. de 2013

Hendricks Toyota of Apex continues to provide our 2008 Highlander with exceptional service. On this visit, our car was scheduled for an oil change, etc and ended up with a rotten belt and the housing around the brakes being the culprit for the clicking noise I had heard when I came to a stop. When these two additional items were discovered, as always, Danielle came to the waiting room to find me, explained what they were, why replacing them was important and, on this service visit, there really wasn't any wiggle room about replacing them, it was just a question of when! I continue to feel comfortable with the respectful manner that she treats me, the excellent service that the Service Department provides me and the fast, friendly service I receive from the ladies who receive my calls.

mbar12

13 de nov. de 2013

Hendrick Toyota has always given me top-notch service. They are always so friendly and helpful, and go out of their way to make sure that I am happy and that my expectations are met.

CountGrog1

11 de nov. de 2013

Fst service, was well informed of what they were doing and what they did. price was fair for the work done and good communication. Nick did a great job.

JeffKeeler

8 de nov. de 2013

I went in to get rid of a hesitation I've had for years in my 2004 Toyota Solara. It was supposed to cost $100 (same price as other dealers) for them to update the transmissions computer, a 1 hour job. Long story short, the dealership went through the proper procedures before updating the computer, but during the update, a cell in my battery went bad and like updating a bios in a computer, if you turn off your computer in the middle, it will render the computer useless and you have to toss it. This is what happened to my car computer. My bill quickly went up from $100 to $950. I will say that they were trying to get me to pay for the bill, but as you can imagine that didn't go over well. I then asked to speak with the Manager, Michael Chinn. I told Michael that I could understand having to pay for a new battery, but I was not OK with buying a new computer. I told him that I was not warned that this could happen and the mechanic who was standing there said they didn't tell me because this was one in a million, he's never seen it in 7 years. At the beginning of our conversation, Michael said he would try to get it taken care of and by the end of the conversation he said he would get it taken care of.This was a Saturday and it took several days to get a new computer to install, but they gave me a free rental car in the meantime. On Thursday they called at 6 pm to pick it up. When I went to pick it up, they told me that they got Toyota to cover it under warrantee. Not only did they pay for the new computer, but I got a free battery and they updated the computer for free too. It was way far and above what I expected. The dealership was very courteous throughout the entire process, I was very pleased. The only issue I had was the fact that they would have let me pay the $950 if I had not complained. No harm done, it turned out fantastic and now my car runs better than it every has in the 10,000 miles that I've owned it (it only has 42K on it), there is no longer an irritating hesitation.

Tronb320

5 de nov. de 2013

Toyota/Scion of Apex is a superior dealership. Both my sales and service experiences have been managed by knowledgable and friendly professionals. Pricing is fair.

cohanl

4 de nov. de 2013

Toyota is excellent in the way they take care of their customers. I worked with Johanna and she was fantastic!! I am very happy that I bought my care from them!!

rhondaehall

3 de nov. de 2013

Nick does a phenominal job! I trust his recommendations and feel like he always cares about doing what's best for me and my vehicle.

avalon123

3 de nov. de 2013

Hendrick Toyota of Apex is THE place to buy your next new or used car. Why? Because they are friendly, fair and will NOT put any pressure on you what-so-ever. I just traded in my 2008 Dodge Avenger R/T for a 2013 Toyota Avalon XLE Premium and the process was as smooth as any transaction of this kind could be..... I've dealt with many new car dealers in my life (I'm 67 and my first new car was a '69 Nova) and I can honestly say this was the best new car buying experience of my life.Randy Adams is the "go-to-guy" and he made my wife and I feel welcomed and respected. Very little "negotiating" was needed because they offered us an amazing deal .... right out of the 'gate'. Service area tour (pristine shop), 6 detail bays, parts dept. and lounge area etc. make for an amazing state of the art facility. Hendrick knows what it takes to make repeat customers - and they do it right.With the Toyota premium name badge behind them .... how the heck can they go wrong?

miguelherrera

31 de oct. de 2013

I just want to say THANK YOU!!! I been and so many places and nobody beat the customer services like Toyota of Apex.Also I want to say THAN YOU to Amber Boeger for a great experience on customer satisfaction!! Great job I will back for sure at this dealer to keep my toyota in good maintenance service,

jtownsan

30 de oct. de 2013

Truly outstanding service. Johanna is a treasure. Excellent in all aspects. Would recommend dealership to others and have done so already. Service department is way above others in service quality.

davidseibert1

28 de oct. de 2013

I was in for the 20,000 mile maintenance on my Prius. Service was completed when expected. The waiting room was comfortable and the wireless connection was good, so I could get a bunch of work done while I was waiting.

marypaige

25 de oct. de 2013

Exceptional staff and service. Great experience overall. Highly recommended. Disappointed I've had to take car in twice for work not covered under used car power train warranty in such a short time, but that happens - and not the fault of the staff.

SpencerXie

22 de oct. de 2013

I was very happy about the 10,000 mile service on my 2012 Camry. It was done in less than 30 min with the car washed.

JASMINE01

21 de oct. de 2013

The headlight on my 2012 Prius burned out, and I called the dealership for repair as soon as I realized that I had a problem. The dealership arranged to fix my car the same day I called. The headlight was repaired quickly and properly, and I was on my way home in less than an hour. I have been more than pleased with the service I have received at this dealership. The personnel is polite, efficient and friendly and so far the repair fees have been reasonable. I would definitely recommend this dealership to my friends.

jmccallum46

20 de oct. de 2013

very helpful and friendly service and customer service.i feel that, at times, there is an effort to sell service, very expensive service, when the service is not needed. the young lady that facilitated my service this time did not do this, but i have been there several times and had service pushed on me, e.g. the service tech found some minor signs of power steering fluid under my truck and wanted to repair it for nearly $1000. i did not have the work done and there has been no more evidence of the problem nor has this been brought to my attention again. being able to trust the people i hire to work for me is vitally important. that experience damaged the trust i have with your company. however, while there have been attempts to sell more service, i have not experience the degree of a problem that i described above.

Absmith37

19 de oct. de 2013

A lot of folks hate going to dealerships to purchase cars do to the sales people. However, at Toyota of Apex, Randy Adams made buying a vehicle very easy. He wasn't the slightest bit pushy, very knowledgeable, easy to talk to, & made my experience a pleasurable one. David Foster handled legal documents. David was also easy to talk to, & he explained everything in detail & knew the answers to all of my financial/loan questions. These two individuals are nothing short of an asset to Toyota Scion of Apex.

Boomer1000

16 de oct. de 2013

Very satisfied great service great people best car I ever own would sure would tell everyone I know if they were going to buy a car it should be a tyota

polknj

14 de oct. de 2013

Very bad customer service. Could not tell me if car was finished or not. Will look for another Toyota dealer to get my car serviced next time.

InesInCary

11 de oct. de 2013

The service was prompt and very friendly. The assistant service manager was informative and great to work with. Also the price was reasonable. I will definitely return to this dealership.

marklet

30 de sep. de 2013

I arrived for a 5000 mile service on my Toyota truck at 7:30 AM. It took several minutes to get signed in and I was concerned about how long it would take, I was asked whether I wanted my truck washed as well as serviced and I said yes. I settled in the waiting area with a cup of hot coffee and my tablet to wait. I was pleasantly surprised when the service rep cam and got me in less than a half hour, my truck was serviced (and washed)! Great job, very friendly, very speedy.

crenn5

24 de sep. de 2013

Fantastic, Great, Friendly, Love the free muffins and coffee while I waited, and water too. The restrooms were very clean. Always on the ball. Glad we bought our car there, so we bought a Truck also.

jidodson

24 de sep. de 2013

Customer service was very good. Steven Graham provided very good information on the service being performed on the car. Credit should also go to the technician for performing the work. The car is runningvery good. THANKS!

ekurucz

24 de sep. de 2013

Well, I must say that the moment I arrived with my car, I was greeted and welcomed immediately. Nick asked me all the appropriate questions and did my paper work speedily and readily. The car was also ready just as he said it would be. One last point on their favor, the wait was made comfortable by the free coffee and muffins provided. I appreciated the overall warm service.

ssgaypa

22 de sep. de 2013

This visit was for a simple 5000 mile service. The technician managed to undo what took three visits to get the tire warning light turned off and properly adjusted. I have no confidence that the technicians are properly trained or supervised!

aichou

18 de sep. de 2013

yesterday, I took my car for routine service, they treat me with respect, excellent customer service. They are very helpful.Thank you focus for your making customer happy.

rogerfollas

17 de sep. de 2013

Came in for routine service (oil change/filter & tire rotation) for my '03 Corolla. Had a few issues brought to my attention which needed to be fixed; agreed and work was done promptly.After returned home, noticed double billing for a part; resolved with a quick phone call.Will definitely return for future service.

jtesch1

16 de sep. de 2013

Had 85k service work done. Since they opened, I always use this dealership for my Toyota service. They provide great hospitality and service every time I visit.

Hanytolbah

14 de sep. de 2013

New to the area but in my past 3 service visits to this dealer, I've encountered the best customer service I've ever had, bar none. reasonable pricing & friendly, efficient service reps... I highly recommend this dealers' service team to anyone and everyone.

jameskurz

13 de sep. de 2013

Great service, both on the car and treating me as a customer. Prices are good, and the shuttle service which I needed was outstanding.JEK

douglasanson

11 de sep. de 2013

New to the area but in my past 3 service visits to this dealer, I've encountered the best customer service I've ever had, bar none. Fast service, reasonable pricing & friendly, efficient service reps... I highly recommend this dealers' service team to anyone and everyone.

Raynor

5 de sep. de 2013

This was the most pleasant and efficient service I have ever received at any dealership. Chris was excellent and made me love my Prius even more.

rjyde

5 de sep. de 2013

Had an issue with dead battery. In about an hour electrical system was checked out and a new battery installed under warranty. Great experience. This is the way service was meant to be.

souodalani

1 de sep. de 2013

i HAVE BEEN DEALING WITH Hendrick Toyota Scion Apex FOR A YEAR AND I FOUND THE PEOPLE ARE VERY FRIENDLY AND UNDERSTANDABLE, THE REPAIR PRICE MAY BE HIGH BUT THEY CAN DO SOME ARRANGEMENT. THEY TRY TO LET YOU FEEL BETTER ABOUT THEIR SERVICE.

Tonyd523

26 de ago. de 2013

Met me at the door with a smile and introduction of themselves. Asked what they could do for me today. Completed my service work in a timely manner. Actually went out of their way to satisfy my other need that was not a part of my service at no charge. Exceeded my expectations.

cschurr

25 de ago. de 2013

- Service Rep was very professional, polite and helpful- Service waiting area is very clean, plenty of seating while waiting, enjoy water, coffee available for no cost- Was nice to receive an additional $20 off my service that Lisa provided, unfortunately it was in my service request record and I didn't remember to mention to Derrick until I was checking out. But he was very pleasant and redid the charge sheet.- Second time using this dealership for service

drewbyty

23 de ago. de 2013

I brought my Sienna in as a last ditch effort to try and remove the Oxygen sensor without having to replace the entire manifold. I had taken my car to two other shops prior and they were unable to remove the sensor (it was locked up). The mechanic was able to remove just the sensor, which if he hadn't would have cost by $1400!!! So they saved me $1K.Also, the service reps are awesome to work with. Very cordial and willing to go the extra mile to make you a happy customer.

danter3333

19 de ago. de 2013

I am leasing my car. I have now had it serviced twice in one year. They have been very helpful, nice, and done the work in a timely manner. I am very pleased I leased my car. I also receive roadside service.

Betty1162

16 de ago. de 2013

I purchased my RAV4 from Hendrick Toyota of Apex in 2011. I can honestly say that was the most pain-free and most pleasant experience I've ever had during the process of buying a car. Since then, every time I've taken my RAV4 in for service, I have been extremely impressed with the quality of customer service, the efficiency with which Hendrick Toyota conducts its business, and the congeniality of the employees. I always look forward to the next service appointment because I know it'll be a pleasant experience. I do want to commend John Strawn, in particular. He is a real professional in the customer service department...! He's definitely an asset to the company.

garyzzz

16 de ago. de 2013

I just moved here and was looking for a dealership to have my toyota serviced. Based on my first experience, Hendrick will be my new dealership and I will likely buy my next toyota from them. Attendant was very polite and friendly and professional. I wasn't pushed to have extra stuff done but was informed of what was needed. Great experience.

ekchaves

15 de ago. de 2013

I always get the appointments that are convenient for me.The service is excellent. The technicians are always well trained.Even the shuttle service is praise-worthy - always willing to be accommodating to their customer. The lobby is comfortable, and the availability of tea, coffee, and water is welcome and appreciated. I can't say enough about Nick Pitts - he is the ultimate customer service guy.

EdSabornie

14 de ago. de 2013

The availability of the shuttle service to-and-from the dealership is an absolute godsend for anyone who needs to bring a car in for service. Even when I elect to stay at the dealership and wait, the car is always finished long before the original time estimate given to me. I can't be more satisfied with all aspects of the Hendrick Toyota of Apex experience, and will return again and again.

lindakmiller1

12 de ago. de 2013

Jonathan was very professional, polite, knowledgeable and helpful during my experience at Toyota. I really appreciated the kind and helpful service that I received from him.

nutmeg365

12 de ago. de 2013

This visit was very quick and everyone was friendly, even though it was a very hot day. I was especially pleased to learn the part I needed was available.

rlester

12 de ago. de 2013

My Rav 4 was taken in for an oil change. The mechanic discovered an issue with my water pump. Thankfully it was covered under the warrenty. We were given a Rav 4 as a rental and my vehicle was repaired in 24 hours. I was very pleased with the attention and service we were given at the dealership. All the employees are always smiling and friendly.

Mohit agarwal

11 de ago. de 2013

Great service. Extremely satisfied with the way my car is serviced and taken care of. Would recommend this dealer to all my friends and families. Vaue for money.

thething3

9 de ago. de 2013

I bear no ill will toward Hendrick, but I just want to let everyone know what happened with me.During the week of July 8, I noticed Hendrick had a good deal on a used vehicle that fit what I was in the market for. So I called them about the vehicle. The salesperson ("A") I spoke to said that they still had the vehicle and I could come by to see it in the next hour. I told her I could probably be there in 30 minutes, so we set up a time to meet. When I arrived, I was greeted at the door by a different salesperson ("B"), to whom I explained that I was a little early for an appointment with salesperson A. B took me to floor manager (I think that was his title) "C," who welcomed me and said B could help me out. So, I never met salesperson A. But I sit down at the desk of B, and he asks me which vehicle I'm interested in. I tell him, and he goes off to get the keys to it. He comes back and double-checks with me. I tell him again, and he tells me they SOLD IT THAT MORNING. That vehicle hasn't been on their lot for hours. I was disappointed, but B said they had a comparable vehicle to show me. I told him I was really interested in the one they had told me they had, and that I was planning to pay cash for it--in fact, I told him multiple times that I wasn't interested in financing. He said that's okay, they could get me a deal. We take a test drive and return, and they evaluate my potential trade-in. When B finally sits down to show me their offer, it's almost twice the price of the vehicle I'd originally been interested in, with several financing options. I told him again, no, I don't have the money, I can't finance, and you said you'd be able to give me a deal. He went back to speak with the sales manager to try to work something out, then came back, we talk a bit more, he went away again, then he came back with the floor manager. Together they tried to play the game of getting me interested in a totally different vehicle than either the one I'd originally come to see or the one I'd test-driven (I've been in sales before, so I recognized some of the little tactics salesmen do). I had to say again, no, I came here ready to pay cash for the vehicle you'd told me on the phone that you have. So, for those keeping score:Friendly people met: 2.Total time of my life wasted: 2 hours.Promises kept: 0.To make matters worse, that night I received a phone call from salesperson A, asking me if I'd liked the vehicle I had come to see. When I replied no, it wasn't there anymore, A said they can't hold vehicles and they sell a lot every day. I said, in fact you had sold it before I even called and asked if it was still available. A got a little indignant, because apparently it hadn't been registered as sold when I asked about it. But that's not all. For four weeks I continued to get "follow-up" emails from Hendrick, asking if I had any more questions about the original vehicle I had inquired about. I replied multiple times saying, no, I never got to see it, and I've purchased a different vehicle, so I don't need any more follow-up. Finally I think they may have gotten the message and will discontinue asking me if I'm interested in a vehicle they'd already sold to someone else. So, like I said at the beginning, I have no axe to grind with Hendrick, and I guess no one I spoke with had bad intentions, but in my experience Hendrick is an unprofessional dealership with horrible communication between employees, and also between salespeople and potential customers. I mean they seem like they're kind of trying hard, but they really complicated my search for a decent automobile. Not recommended.

Eddelcogliano

8 de ago. de 2013

Your dealership is real easy to work with. You pull in and someone takes care of you right away. Your staff is friendly and helpful and you do provide tea which I like to drink while waiting for the service to be completed. Service was completed on time and you have lots of magazines to read while waiting.l

allred5444

5 de ago. de 2013

My first experience with the service department was great. Danielle was very friendly andcalled the minute she knew the wrong part was delivered and they would need another day if okay with me. We had a Tab 4 loaner so another day was fine. Service folks did a great jobof installing the receiver and I'm extremely pleased so far.

lmorrow2

30 de jul. de 2013

With the purchase of our toyota highlander two years ago, we have taken our SUV to the dealership for the required maintenance. Each and every time the overall experience has been great. Starting with the purchasing of the SUV to the service department. Highly recommend.

Dixieh52

27 de jul. de 2013

First service on new car with an appointment no oil change, just checking under hood and rotate tires. Should have taken 30-45 minutes and it took an hour and a half. Not acceptable. If I had not paid in advance for the service agreement, I probably would not go back.

Rhcleveland

25 de jul. de 2013

Excellent service, very fast and friendly. Jonathan was a pleasure to work with. Highly recommend for any service needs. Will continue to take my Toyota to him. Thanks.

staples1

24 de jul. de 2013

Hendricks of Apex made the service that I needed on my very easy. I had a 7 am appointment and it was completed by 7:45 am in time for me to get to work.

SarahLeigh

20 de jul. de 2013

Danielle (service representative) was extremely knowledgeable and very efficient and helpful. She truly made my experience with the service department great. My trip to the dealership was unplanned and I had my 2 young children (and lot's of bags) in tow and she made it all manageable and less stressful. Very impressed with her service!

LR1005

16 de jul. de 2013

We just moved to Raleigh recently & selected Hendrick's mostly for proximity to our home. We were very pleased with our first service visit & plan to continue to come to this dealership for future servicing of our 2013 Sienna.

LSRD

11 de jul. de 2013

I live in Fuquay Varina. This was my first time visit to Hendricks Toyota of Apex, which was not in its present convenient location when I initially purchased my vehicle, a Corolla XLE in June of 2009. Mr. Steven Graham, Assistant Service Manager, met me when I drove my vehicle into the service bay. He is very professional and knowledgeable and I would rate his performance as being outstanding in every respect. I am especially indebted to him for retrieving and calling me regarding my cell phone which had fallen out of my pocket in the customer waiting lounge.

hightaco

10 de jul. de 2013

I have always had good service at this dealership, however, on July 8, 2013 this following occurred: When I request service for oil change including filter, I emphatically have them highlight on service order that "Customer has their own oil for use in oil change" When this service was done on July 8, 2013, I noticed the technician had ignored my request and used Toyota's bulk oil. I told the service writer to take my Highlander back to the technician, have them drain bulk oil and replace with my oil. That was done but instead of just putting 6 quarts (Since the filter wasn't changed again), my engine was overfilled with oil and I had to take it back the next day and let Patrick (Who was very understanding and nice) drain some oil out back to a normal level.Other than this one bad experience I would highly recommend this dealership.

chictruck55

3 de jul. de 2013

Fast, Friendly service. I love my Tacoma. It's 9 months old and has 15k on it because I love dragging my boat to the lake. Chris is such a professional. I'm very happy with the experience.

kretaycj

28 de jun. de 2013

My wife and I have always dealt with one dealership in the past, until we decided to try another. After trying out Hendrick's we are soooo happy we made a change. We are hooked on Hendrick's now. Awesome experience and service!

ScottWindham

22 de jun. de 2013

Service department is prompt, efficient, and polite. They take appointments, which helps reduce wait times. I had a 7:30AM appointment for routine maintenance and was done and out the door an hour later. The waiting area is clean, comfortable, and pleasant, with free coffee. The car is too new to have needed any major maintenance yet, so both of my experiences are with routine maintenance, but so far everything has gone well. I decided to pay for the first few years of maintenance up front (that's an option when you buy the car), saving quite a bit of money.

johnwprice3

22 de jun. de 2013

We purchased a new Sienna from Toyota of Apex in late May. The vehicle is wonderful but had an annoying, but intermittent rattle. The service technician, Corey (I believe), road with me until the rattle was Howard. Then, he diagnosed and fixed the problem. Finally, he had me drive it with him in the car to make sure it was fixed. I could not be happier. To some, the rattle would not have been an issue. I was never made to feel it was unimportant to anyone in the dealership. I am impressed with everyone there! Thank you.

JohnMathen

19 de jun. de 2013

My service advisor Nick was very friendly and cheerful. There is also a free shuttle that took me from the dealership to my work and back.

fullerbunch

19 de jun. de 2013

I went in for my first scheduled service, and I was treated as a VIP. Personal attention, comfortable waiting area with refreshments and wi-fi, and a reasonable wait time for the services performed. We have truly enjoyed the vehicle and the service from Hendrick!

GAHPL

18 de jun. de 2013

Jonathan went out of his way to answer all of my questions and provided good easy to understand explanations. A good visit and I will be back.

bcreel

14 de jun. de 2013

Despite the dealership calling to report my service completed, I had to wait and an inordinate amount of time to pick up my car. There were nine employees within my view in the service department wearing red shirts with name tags and only three customers; yet, I waited more than 10 minutes before checking out and receiving my car. Even then, the replaced part (cabin filter) was not in the car as promised, causing further delay. I was disappointed with this encounter. I hope you are better next time.

pjh222

12 de jun. de 2013

The friendliness, timeliness and totally professional manner of service provided was exceptional at this visit. Steven arranged for shuttle service and was polite and courteous in his manner. I trust the workmanship and ethics of this dealership where there are also provisions made for customer comfort while waiting, as I have experienced prior to this service visit.

tmchattie

10 de jun. de 2013

Scheduled 15,000 Service Check.Professionally handled in the time frame given.Also asked to have a mud flap reattached and this was completed without any issues.Waiting facility was also top notch.

Toyotasaab

9 de jun. de 2013

Steven Graham assessed and solved a reoccurring problem which Service Managers from other Toyota Dealerships in Raleigh continuously ignored. Truly professional and exceptional work. Thanks!

ChuckSicora

4 de jun. de 2013

It is always a pleasure to visit Hendrick Toyota. They do great work and keep you up to date of any problems they encounter along the way. The dealership is very clean, has a great waiting area, and has great coffee. The complimentary car wash is also a nice perk!

stitz

3 de jun. de 2013

This was the 6 month checkup. It took less than an hour, everyone was very cordial, and the wait was spent watching 2012 NFL games. What more could I want.

Vmwhta

2 de jun. de 2013

Yes, I would recommend to all my friends and families to this dealership!!! Customer care representative was very helpful!! Environment is very nice!! I think I'm gonna buy next car from this dealership!

kaywest

2 de jun. de 2013

All employees great customer service and friendly and help us achieve our goals. The dealership is really nice and clean. I will use this location for all our needs.

SarahCornibe

2 de jun. de 2013

A huge thank you to Steve Graham and everyone in the service department; I needed my 15,000 oil change and thought that while it was in, I'd have a tow hitch attached. My fiance called and spoke with Steve, who offered to take my car that evening and get me a rental. As always, when we arrived at Hendrick Toyota, we were greeted within 15 seconds of being outside of the car and were immediately helped. Steve was incredibly personable, efficient, and answered all of our questions. We were in and out, with a rental, in probably 30 minutes. Thank you for the best!

romeojump

30 de may. de 2013

10,000 miles factory service, no charge. So far, every visit has been a great experience, most of the time because of its friendly staff. Thank you and I will keep rating this dealer in every of my visits.

sloconte

29 de may. de 2013

Have enjoyed the services of this Toyota dealer for my old Lexus several times over the past few years. My key consideration in evaluating the repair services is the honesty and knowledge of the service staff. They have been superb, recommending services and differentiating between what needs to be done now and what can wait. If something is not right after the service, they will go the extra mile to make it right. Steve is a very knowledgable service advisor, who will work hard to earn your trust. Time and cost estimates have been fair and accurate for my visits and the waiting area is very modern and comfortable. Well worth a visit for Toyota and Lexus owners in the area.

zemo1968

26 de may. de 2013

Danielle Christie is an excellent employee! Always there with a smile, greets me immediately. Gets my truck taken care of fast. Would recommend her and the service department.

rhamer

19 de may. de 2013

I went to the dealership for routine service and was told that I had several things that needed to be replaced including an axle oil leak, a drive belt, etc. I approved the work and the total bill received was over $700. I did not mind paying the bill, but was a little surprised to find that the labor rate has increased to $96/hour.The worst thing about the experience was when they brought my car out to me, it had a large scratch underneath the driver door handle and after showing them, one asked if it was existing when I brought it in. They almost lost a customer at that point. They took it to the back and buffed it out and said it was most likely from a guard that they put over it to protect it.The service people are friendly and nice and that is one the best things about the dealership. The pricing for repairs is fairly costly, even for the routine work.

yuguang59

8 de may. de 2013

The service was done quickly, customer service and shuttle service are great. Just the pick up process took a little longer than what I expected.

dannu18

6 de may. de 2013

Nelson and other staff members in the service department were very respectful and explained details of work without hesitation; we were very pleased with service. Keep up the excellent work.Almaz Berhane

flood91

6 de may. de 2013

Hendrick Toyota of Apex employee Michael Brown made the purchase of my new 2013 Tacoma an enjoyable experience! The other employees were also very polite and helpful. Thank you so much.

mayurjqin

5 de may. de 2013

Patrick was very supportive during the entire process.He explained me all the details about the fixes required in the car.I was very satisfied.

marydg812

3 de may. de 2013

Great service and outstsanding customer support by the staff at Hendrick Toyota of Apex. Very fast and car was ready within an hours time so I could still get to work on time. Daniel J. Quick

JohnMathen

1 de may. de 2013

Ryan was very easy to work with. The dealership gave a price by e-mail which was acceptable to us so we went in the evening to look at the vehicle. Everything from the initial contact to the sales process was very efficient.

jtesch1

29 de abr. de 2013

Brought my Camry in to have the floor mat recall and the power window recall taken care of. Also, I experienced problems with very rough idling once I left the dealership. This happened once before a couple of weeks ago. I turned around and drove back. Patrick diagnosed the problem to be dirty throttle. I left my Camry there and he and the service people cleaned the fuel injectors. Now it runs fine. Got all of this done in one day. Patrick is very professional and I would trust your service team again for any repairs.

toddtalarico

28 de abr. de 2013

Great service, called at 1pm and they had me come right in. Out in 1 hr, super nice. Alerted me to potential recalls. Plus all free since I bought my FJ there. Hope it is always that great.

mgorman

20 de abr. de 2013

Had my air conditioner repaired, major effort. I had requested that my A/C unit be tested previously due to a poor level of cold air. When checked previously the result did not verify the actual cause of the slow leak of coolant. It was decided to delay a costly repair without solid proof of what the actual problem was. I was very impressed with the honest efforts of the service department. Last time in the tests confirmed the problem and the problem was corrected. Seems to be working just fine after the work was completed. I

bkgardens

16 de abr. de 2013

I had a minor service issue and they more than adequately resolved it to our satisfaction by going the extra mile.Outstanding service and attention.

RaviDevarasetty

14 de abr. de 2013

This dealership is very honest and avoids recommending unnecessary and excessive repairs. Their sales floor is also very courteous and they don't rush anyone through the process.

killoughwells

5 de abr. de 2013

I was told my car would be ready early the following day following a routine service check and it took TWO days longer than I was told and NOTHING was wrong with it. Someone "closed" the ticket and no one noticed my car was just sitting in service, not being taken care of. When they called to say it was ready, I was told it was being detailed. I got it back as dirty as when I dropped it off. These folks do not know what the word "service" means. Guess, I'll go vacuum out my car...

Mebrady1

5 de abr. de 2013

I visited multi car dealers looking for a hybrid car. I started out thinking I wanted a Ford cmax or GMC Acadia and drove both of these. Neither quite had "it" for me. The cmax has REALLY uncomfortable seating, especially for the front passenger. The Acadia has NO left armrest for front seat passenger ... Wouldn't that be uncomfortable for much time in the car?? But, finally, the Prius was "just right". Seats fold down FLAT for great cargo space; nice, roomy, comfortable seats WITH armrests, great displays with tons of options, and mileage is fantastic. But the best selling point for us was our salesperson, George Sevier. If you want to know about a Prius, George is THE MAN. He drives one himself and he can quickly orient you to all the bells and whistles and how to best drive your car for maximum return. George Knows Prius. Ask for him when you go to test drive a Prius. AND... Watch out for other cars that no longer have a spare tire! Prius has a spare and it doesn't infringe on your cargo area. The whole experience with Toyota Apex was just, well, SUPERIOR. If you want a pleasant buying experience, and a salesman who will go the extra mile for you, visit Toyota Apex and ask for George. (And, no, I had never met George, The Man, before this experience).

thomas223

1 de abr. de 2013

Toyota of Apex,very impressed with Jamie, as she educated me on preventive things I could do for my Sienna. The staff ensured I worked with Jamie as I was just at this shop 2 weeks ago, and rather then give me another service rep. who I would have had to retell my situation they kept service with her. I felt that "down home feeling" with the staff although in the Wake County area, as I usually will go to smaller toyota spots in Wilson or Goldsboro, although I reside in Apex.... so its good to get that "friendly service in my backyard". Do I expect this service every time.....well ...why not I am a customer who if satisfied will proudly boast to others.Thanks again for the good service and keeping my mileage down ..as I will now get service in my backyard. Thomas of Apexps: hope you guys will read as it was thought out.

mgorman

30 de mar. de 2013

The staff at this dealership have all been excellent for me to work with. Nick has been my rep for the last three occasions and has provided an excellent level of attention to help keep my car operating great. I also want to thank the telephone receptionist as well as the service tech's that perform work on my vehicle. The all have been outstanding whenever I have brought my car in for service.

aforbes

27 de mar. de 2013

Employees courteous and patient. Took the time to explain costs. Jonathan was very professional. Got me in and out in 1 hour, that's a record.

Remorenko

25 de mar. de 2013

Service Visit - Bought 4 tires with alignment and balancing; Need to go back for re-Balancing | My time is costly. - No offer of compensation adjustments, other than So Sorry You Needed to Come Back and Wait (Again)

CliffMcRoy

24 de mar. de 2013

This is just one of the several service visits that I have had with Toyota of Apex and all of the service people have been very helpful. This time was especially impressive when they pointed out that my license was out of date. My renewal was due 10 of 2012 and it was now 3 of 2013. the offer was made to do the state inspection so that I could renew. Actually at my last visit the state inspection was made and my renewal had been sent in but the sticker had not been returned to me. The state inspection was cancelled and but was inadvertently charged to me. The next morning Patrick Stoll called me to tell me that my bill had been adjusted to remove the over-charge. This has been just one event that I have experienced in dealing with my service visits.

jasondempsey1

20 de mar. de 2013

First, I like that I was able to make an appointment the evening prior for a belt repair. The morning of the repair I was pleased to see cheerful people waiting on me at the dealership. Jamie was my customer service rep and she was awesome. I appreciate her thoroughness and attention to detail. She walked me through the entire process and even pointed out that I needed a recall fixed. She was able to make a bad situation much more pleasant. I can not thank her enough for her patience and understanding. I will come back again...

kbentancur

18 de mar. de 2013

Made an appointment to have my car serviced and waited in line 25 minutes for peeps to sign in that didn't have appointment. All the car that were registered before me got service before me. Why did I make the appointment????? Service person didn't care and when I explained they should take peeps with appointment online. He just said this the way we do it.

amrivers

16 de mar. de 2013

had to return my car as they did not fix original problem but charged me for a part that did not fix the problem after they replaced it. charged me for tire rotation when i had my tires replaced and alligned (did not need rotation). after repair engine light came on because mechanic failed to connect hose. proceeded to charge me after i paid total when service rep failed to include part on price list. spoke with service manager who removed the additional charge. service manager was not happy with the srevice i was provided. quality issues and systemic problems.

cjraphael1

14 de mar. de 2013

First, I brought my car for the maintenance. The first time I brought it, the mechanic did not fix his job properly. Then I called the dealership and Johannah at Service Dept helped and she did an extra mile for fixing the mess the mechanic did last week. Now I feel comfortable because of the excellent service that Johannah did for us.

lajack

12 de mar. de 2013

To get straight to the point, Ms. Christie is the reason I now have my Tundra serviced at Hendrick Toyota--I swear, I think she knows my truck better than I do, and I'm a greasy-handed, do-it-your-self, motor-medic, spark plug-chewing, shade mechanic kinda guy! If the sales department is as good as the service department, my next truck will be another 'Yota--and I'm a Ford guy!

kenm2013

9 de mar. de 2013

Excellent on all counts of dealings with Patrick when dropping off my vehicle for service on march 5,2013. wait period was top 30 minutes and very friendly people at dealership. Keep up the great work you are doing.....Thanks, Ken Moore

aschilli

5 de mar. de 2013

I give Toyota of Apex truly exceptional ratings because my service representative was so incredibly nice and service was delivered in a timely, high quality manner. Every aspect of my experience at Toyota of Apex, from the moment I drive up my car in the garage, to the moment I leave, I am taken care of and made as comfortable as possible while I wait for my car. Service delivered is excellent and honest.

boosted27606

2 de mar. de 2013

This week, I had a recall ( CAMRY Hybrid door lock mechanism) performed and Jeff made sure it was done quickly and efficiently. He even had the car washed ! Upon mentioning to him that my 2012 Tundra was hard to start when cold, he offered to have it repaired immediately. I returned home, drove the truck back and left it overnight. The next morning Jeff informed me that the truck had a computer re-flashed and that methanol had fouled up the injection system. Repair was done and the truck was ready. It runs flawlessly now. Truck was washed as well !

jdToyota

23 de feb. de 2013

Good service. Prompt at check in. Addressed all customer requests. Comfortable waiting areas. Good coffee. Changed Dealership because of service.Check oil not reset. Incomplete car wash.

OliverFernando

23 de feb. de 2013

Service was excellent. Just the waiting time to start the service sometimes takes a while. I wish once the car arrives, someone would immediately assist so customer could have a seat inside and not wait outside for so long. Other than that everything was fine.PS. Hope you serve pop corn or something (like the other service center across the street).

ccccary

20 de feb. de 2013

Needed recall work on Prius. Made appoinment, they kept appoinment. Great service experience, on time, quick service. Curtesy shuttle too. Would recommend this location.

Timlw

13 de feb. de 2013

All of the staff I enteracted with were very friendly and courteous. The facility is top notch, the work was done in a timely manner and my first experience there was very pleasent.

Betty1162

9 de feb. de 2013

In all my years, I have never experienced the quality of customer and overall service that I've found at Hendrick Toyota of Apex. Every time I've been there, I leave being very impressed with the professionalism and friendliness of everyone, and the overall efficiency. Hendrick Toyota has definitely become my permanent dealership...!

WilliamDavis

8 de feb. de 2013

I took my second Prius to the dealership for recall work. Everything went well except when I went to pick up my vehicle. The work had been completed but it took 25-30 for the staff to get the car, wash it and get it to the service bay. It made me late to my next stop. If I had known it would take almost 30 minutes to take it through the car wash, I would have declined. I really appreciate getting the car washed, i just can't understand why it isn't done after service rather that having to wait on it when I get there to pick it up.Whit was my service advisor but a new guy (1st day) chatted with me while I waited the 30 minutes on my car. He was pleasant.Thanks for listening and I am just providing some feedback.

Tronb320

7 de feb. de 2013

My latest visit was for a 90 K service for our 2008 Scion TC. We also have a 2012 Camry that was in recently for routine service. Danielle and the staff at Toyota of Apex are outstanding. They work hard and with great competence to achieve the highest marks for customer service, work quality, friendliness and price.Ron

sclarkapex

7 de feb. de 2013

First time I tried this dealer/their service center as it is more conveniently located to me. It will probably be the last time as they could not deliver on basic customer service - they never called me when the service was completed. After 3 hours (for an estimated 2 hour work time), I finally got impatient and went to the dealer to inquire about the status of my car. I then discovered that the work had been completed for over an hour & no one called me to advise it was available for pick up. Further, Jeff (the asst. service manager) did not seem phased by this poor customer service and did not even apologize. Thanks but no thanks, back to Fred Anderson Toyota of Glenwood for me.

Robert173

3 de feb. de 2013

Dealer diagnosed conditions of rear defroster failure and replaced the window ahead of the targeted delivery time; keeping me posted of the status work by several phonecalls.

Robertart

1 de feb. de 2013

Nick was fantastic from start to finish.Courteous, articulate and thorough.A pleasure to deal with! I was also extremely impressed with the cleanliness of the service facility and the wonderful waiting area.

Rohith123

28 de ene. de 2013

Nick's customer service is exceptional, I would recommend himToyota of apex has good customer service. Very happy with the service overall. Would like to go again

trl1962

22 de ene. de 2013

Very good Customer service.Atmosphere is very friendly and hospitable. The overall experience is excellent and I will recommend this dealship to family and friends.

Carol Marshall

19 de ene. de 2013

My contact with Danielle continues to be fair and reasonable so I want to come back; I trust her word. She reminds me of coupons that are either on the site or that I have received in the mail that will make my service visit lower. She respects my time and seems genuinely interested in making sure that I am very happy with the work the dealership provides. All of our interactions are professional and friendly.

Patti Cook

19 de ene. de 2013

Nick Pitts was an extremely friendly and helpful representative of your company.The recall work needed for my RAV4 was performed in a timely manner. Each person that I came in contact with including the shuttle driver was very friendly and helpful. I would recommend this dealership to anyone.

owafox

18 de ene. de 2013

My 5K oil change, tire rotation and state inspection were done in a timely efficient manner. They washed my car and used my coupon for a discount! Overall very satisfied and will definitely recommend Toyota of Apex.

tomgirll

15 de ene. de 2013

I made a 30K service appointment online. In the notes portion, I noted that the coin compartment needed repairing. When I dropped the vechicle off the evening before the scheduled service, I was completely ignored. I waited approximately 15 mintutes without anyone acknolweging that I required assistance. I went inside and asked for assitance and the service rep was very nonchalant and unapologetic about my wait. Instead of looking up my name and pulling the record for my appointment, I had to repeat everything to include making note to talk about the coin compartment repair. I provided a cell phone number to call once completion of the service instead of the home number on record since I would be at work. I did not receive a phone call on my cell (or work number that is included in my appointment information). I did have a message on my home phone later that night that my vehicle was ready for pick up (I had picked it up). Upon picking up the vechicle, I did receive an apology for the previous day reference my complaint about being ignored. I was offered the dealership coupon book (actually I saw the advertisement and asked questions about it). The coupon book did save me money on my service. However, I left the service department after paying. My son took the vehicle home. Upon returning home that evening, he noted that the coin compartment had not been repaired and when he asked, the service rep said he would have to make another appointment for it. I was livid. What is the point of me filling out the servie request online before going to the dealership and still having to repeat my servie requirements once there if they aren't going to do it? I think the service provided was poor at best. I am a toyota and lexus owner and will drive 50 miles out of the way if this is the service that I can expect to receive here in the future. I do not have time to make service appointments weekly or montly for the same thing.

Dsengelmohr

12 de ene. de 2013

Johnathan Honey in service was great! He went above and beyond!! We also talked with finance about purchasing a extended warranty but we were not please with the finance person and not answering our questions directly and honestly. Unfortunately my husband is in heavy machinery sales and caught on to his trick quickly. However, we will continue to use this dealership for service outstanding :-)

habib_elk

11 de ene. de 2013

Great service and friendly service person. Good advice and recommendation.Not just based on cost but they took into consideration about me driving habits before recommending a product.

carol.f.nelson.7

10 de ene. de 2013

Great experience, always great service, we love our Rav4 and our ScionI know you want me to rate the service center but I won't do it again because I don't like to write

syahmed

10 de ene. de 2013

Thank you for the great auto service you have rendered for my Toyota Sienna.The Service Manager, Nicholas Pitts, was prompt and very courteous. I would certainly recommend service to others.

scarecrow57

8 de ene. de 2013

I took my 2007 Prius in to have the HV water pump replaced under a recall campaign. When I called to see if they were done, I was told that the other water pump (the one on the engine) was leaking and should be replaced at a cost of about $350. Tyrone said that when the technician had the car on the rack, he noticed a line of dried sludge leading back to the water pump. I thanked him for the info and said I would consider it. As my wife drove me to pick up the car, we browsed a Toyota owners forum online and found dozens of posts concerning this same coincidence - when replacing the HV water pump, the service department recommended replacement of the engine water pump. When I got to the garage, I asked Tyrone if he would show me the evidence. He indicated I would have to make an appointment to return the car, so they could put it up on a rack for me. I asked him whether he added any coolant to the engine and he said no. I asked him if the reservoir was indicating low fluid and he said no but he was sure it was leaking just the same. I asked him why I hadn't observed any puddles of coolant where I park and he said it was only leaking out as I drove but not when I'm parked with the engine off. I told him I had just had the car inspected 2 days prior to this at Firestone and they had not indicated any low fluids. I checked it myself when I got home and the fluid level is normal. End of story. I will find another garage for my Prius, as I cannot trust these guys!

bgwyand

3 de ene. de 2013

Employees and service was great! I needed a new windshield and Hendrix allowed Glass Solutions to replace it at Hendrix the same day as my 45,000 mile maintenance service. That 's what I call SERVICE!

ronwells

30 de dic. de 2012

We purchased a 2012 Camry Hybrid. The experience was great. NO pressure and everything was explained in length. It was like purchasing a vehicle from a friend. Thanks.... We have one issue. The driver side back door window tinting is pulling away apparently from the lock box that was there. We'll contact the service department.

donguinn

30 de dic. de 2012

My visit was for 20,000 mile oil change and routine service. This has always been a hastle to get done except at Hendrick, where I can wait for the vehicle in the comfort of the waiting room, with TV, wireless internet and a cup of coffee or bottle of water. I also appreciate getting a free truck wash during my visit.

lminor

22 de dic. de 2012

I am from out of town and needed a toyota dealer - the service i received was excellent, with timeliness and courtesy. They even washed my car before returning it to me and did several checks beyond my expectation.

aghoramk

19 de dic. de 2012

I was provided excellent service. The car was taken in on time. Service personnel listened to my concerns. Car returned in a timely manner with all work completed.

JM1818

17 de dic. de 2012

Nick is the reason we keep coming back. The dealership is always very clean and brightly lighted as well. Your service pricing is very competitive.

ronlavenll

9 de dic. de 2012

This dealership has genuinely service-oriented staff and in my experience works to make the service or sales experience as inviting as possible. I bought my 2012 Toyota Cmary in June and was in for my first srevice. Their attractive show room and waiting area has good coffee, real cream, and tea. My service advisor Tyronne was both knowledgeable and solicitous. I can recommmend this dealership so far unhesitatingly.

ronwells

6 de dic. de 2012

I have never been treated so well by any auto dealership before. I usually hate leaving my car at a dealership. I have had the employees take my car for lunch jaunts leaving the inside full of trash and the radio tuned to a station I would never listen to. Not so here. I enjoyed the visit and talking with your employees. My vehicle was repaired and cleaned. Everyone was polite and made sure I was satisfied. When I purchased the vehicle, 2008 Scion XB, I also purchased an extended warranty. When they discovered the water pump leak,during a recall procedure, I couldn't find my copy of the warranty but when I asked if they could find it Nick did. Therefore the warranty took care of the majority of the fee. Thanks again and when we are ready to purchase another vehicle we will definitely vist your facility..

dobbinsdave

4 de dic. de 2012

I was only in for an oil change plus state inspection. I arrived a few minutes early and was given an estimated completion time. The car was ready before the time given. I do not remember the name of the man that helped me.

seapa1

3 de dic. de 2012

Had attempted to get wife's Prius inspected on a free weekend in Pinehurst, where she bought the car, only to find the NCDOT was having computer problems and they could,t do it. Autopark honda, where I go, gave me Hendrick's name. I called from the road and a young lady said come in, she would start the paperwork and that their computer link WAS currently working. I was promptly greeted and Mr. Gower handled the inspection even autorizing some minor bulb replacements to get me on my way in as short a time as possible. I think just over an hour. This morning I was able to get her registration handled with the DMV electronically. I think I found a new home for her service.

prius87

2 de dic. de 2012

Steven was very nice and funny! He is a great employee and I enjoyed my time there. I also loved the waiting area and the free coffee and bottled water. And I appreciated the complimentary car wash. The service was also pretty quick.

a_schlieper

25 de nov. de 2012

When I arrived at Toyota of Apex on Tuesday evening, I parked my car near the service department and walked over to the door. I stood there for quite a while as the employees made sure that they looked too busy to ask if I needed help. Finally, someone asked if I had been helped. When I told him that I was there to drop off my car he told me to pull it around and someone would take care of me. I did as I was told and eventually, someone came over and took care of me. I told my husband in the car on the way home that next time, I would be sure to come after they were closed so I could use the after-hours drop box.We told our service associate that we would like to pick our car up around noon. About 12:30, we had not heard from them, so I called to see if the car was finished. The phone rang about 10 times before a woman answered. I told her that I was just calling to see if my car was ready. I slowly spelled my name. (My name is Schlieper, I always slowly spell my name.) All of sudden, I hear the person on the phone yelling military call signs at me. By the time I figure out what is going on, I hear ECHO, ROMEO, is that right??? I respond, uh, yeah. Her response, Theres nothing here. I spell my name again. She asks who my associate was when I checked in. I didnt remember his name, but she asked if he was bald. I said yes. Oh, here it is, they misspelled your name in the system. They spelled it Schlieper. I responded, that is what I said. I heard an exasperated sigh and she told me it was ready.My daughter drops me off to pick up my car. It doesnt take too long for my associate to acknowledge me and offer to call for my car. He sends me across the breezeway to wait for my car. I wait, and I wait. Finally, a nice gentleman asks to see my paperwork so he can track down my car. After a little while he comes back and asks what shade of blue my car is. Then another employee ambles by and asks if my car has stickers on it. He tells me that it is over on the other side of that Sequoia . I told him that I didnt see it. He pointed and told me its RIGHT THERE. And, yes, there it was down the driveway, behind a huge SUV. I asked where the keys were. Theyre in it he replied. As if I had just asked one of the dumbest questions he had ever heard. Im walking over to my car, thankful, no one took it since it was sitting there with the keys in it and wondering why I had to bring the car to them and they didnt bring it back to me. And to add insult to injury, there was bird poop on the windshield.

Ricky Tippett

23 de nov. de 2012

Had to repair the sunglasses holder and it was done promptly--in less than 45 minutes. Car washed well. Friendly folks; would definitely recommend this dealer to others.

crich516

14 de nov. de 2012

Recently had service on my 4Runner, twice within a few months. Danielle Christie ran point both times, and was very knowledgable, helpful, and accomodating. She went above and beyond to make sure everything was handled with best in class customer service. thanks!

KristinMcClure

8 de nov. de 2012

I bought my Venza here. I have free oil changes for 1 more year. They are convenient to my home and work, courteous, and quick. What more can I say.

danaue

7 de nov. de 2012

Service was completed as requested and on time at less then the expected price. Tyronne Sims was a very friendly and responsive service advisor. I would recommend this dealership over Fred Anderson Toyota.

Blueiris

2 de nov. de 2012

Outstanding service. No wait . Attractive, comfortable waiting area. Service representative spent extra time explaining features of the car I wasn't familiar with. Every staff member goes out of their way to be welcoming and helpful. I've owned Chrysler, Ford, Jaguar, AMC, Mercedes,and Mercury. Toyota Apex offers the best service by far.

Rah Rah

18 de oct. de 2012

Had a little confusion on when the vehicle would be ready but Nick (Service Writer) was very helpful and ultimately everything turned out really well.

rudra

18 de oct. de 2012

On several occasions, they figured out quite complicated issues with my prius and fixed it at reasonable price. One time they figured out a problem with my A/C that one other toyota dealership had been unable to find anything wrong with over several visits and multiple YEARS. Just the other day, on another visit, I told them I was hearing a strange noise, and they had somebody ride around with me in my car until they heard it, and immediately diagnosed it. This dealership is doing everything that a competent and supportive car repair shop is classically supposed to do, but so few do nowadays.

cbrownecom

18 de oct. de 2012

Service corp is very cordial, but be careful of "service charged" tacked on. Previously I was asked to pay $75 for Avalon windshield wipers, which I got down to $55. Yesterday I took my car in and after I had initialed the work request, there was a $19.55 Service Charge.

becca5110

16 de oct. de 2012

My husband and I visited this dealership this past weekend, and our experience was the WORST. Simply put, our salesman was having us sign paperwork BEFORE we had even test-driven the car!!!!! He was nice to us at first when we were looking at vehicles outside (although he tried to argue with us about our decision to lease), but when we came inside to discuss numbers, he kept disappearing and not telling us what he was doing. Before we knew it, he kept shoving papers in our faces, not telling us that we were already in the process of buying the car!! When I spoke up and said something like, hang on a second, we're not ready to make a decision tonight, it was like a switch was flipped and he got upset and loud with us saying "that ain't how you do business!!!!!" He made it sound like he had pulled so many strings for us, which may have been true, but of course when you express hesitation, they make it sound like the car is going to explode if you don't buy it that second. I realize people have sales goals, but this was absurd. My husband and I were completely shocked at how we were treated when we basically said we needed a little bit more time to make such a big decision. He was so immature and volatile. Two sales managers came over to us after he left the desk to tell them what we were doing, but by that time we had already made up our minds and stood up to leave. I swear, even if he was going to give us a 99% discount on that car, we still would have walked away because of how shady, rude, and non-communicative he was. The sales managers claimed, well there must have been a miscommunication, but it was not a "miscommunication," there was NO communication.... We never said "ok, let's go through with the process." I don't know many people who go into a dealership and walk away 45 minutes later with a car that they have never driven unless they are made of money, which we are not. Most people say "I need to sleep on it" or something like that, and most GOOD salespeople are understanding with that concept, but not at this dealership apparently. We are now happily purchasing a Toyota from Fred Anderson in Raleigh, where we were treated with respect, kindness, calmness, and support in the whole process.

MITTOYOTAVAN

14 de oct. de 2012

WE PAID 50,000 AND BOUGHT TOP OF THE LINE VAN AND BOUGHT ALL SERVICES AND WARRANTIES AND THE SERVICE MANAGER IS MAKING EXCUSES ABOUT EXCLUSIONS AND THE SALES PEOPLE AND GENERAL MANAGER ARE NOT RETURNING CALLS WE ARE SUING THESE GUYS

JoAnn Daniels

10 de oct. de 2012

We thought Scott Adams was very good at sales, what we liked best about him was he did not pressure you or make you feel like he was in a hurry to be somewhere else.He answered all of our questions, you need more sales people like Scott Adams. He is a keeper.

jtconn46

9 de oct. de 2012

Alex was very professional and helpful. He explained what the eighty five thousand mile check up entailed and later gave detailed information on what the technician found and was recommending be done including prices. I had a very positive overall experience.

darlenedegraw

6 de oct. de 2012

very prompt and professional They cleaned and washed my truck and treated me very good. I highly recommend toyota of apex. They are wonderful and very nice.

scarter19

1 de oct. de 2012

Originally I went in looking for a used Camry, but my sales person Ryan Jorgensen told me about the warranty that this dealership offers on new cars. The price wasn't that much different between a gently used car and the new ones so I went for the new car. This dealership offers lots of different models and options so I could see what the best deal for my money would be. I am extremely happy with the service and would recommend it to anyone!

gmbolton

30 de sep. de 2012

I checked into the Service Area on time for an appointment and was greeted immediately there. All 3 of the service people who talked to me were very friendly and polite. I was checked in quickly and the service rep who took my request made a diligent effort to ensure that what I wanted to be checked was described correctly so the tech could reviw it accordingly. I had scheduled to pick the car back up 2 hrs later and was called approx. 1.5 hrs later to be informed that the car was ready. When I arrived, I was informed as to what was done to address all of my service requests and was processed out quickly. I was happy with how I was treated there my all the service folks and with the service provided which was done correctly and on time. The service area and parts ordering area were also very neat and clean which provided a good impression to me. Overall, I was very happy with the experience.

heartays

29 de sep. de 2012

I recently purchased a preowned vehicle from Hendrick Toyota of Apex. I had the best experience ever! The dealership is beautiful! I worked with Thomas Wood. He was friendly, professional and highly knowledgable. He was also very patient with me as I tend to ask a lot of questions!! The entire process was stress free. I would def recommend working with Thomas Wood at Hendrick Toyota of Apex :-)

dfballard

28 de sep. de 2012

I am giving this review because this was one of the best experiences I have ever had buying a car.Great experience. Very friendly.Very clean showroom & grounds. Took my 3 grandkids with me. They had a nice place for the kids to play. Bought them pizza for lunch. Kids loved George. When I go there for a car wash or service, they always ask is he is there. I would recommend Toyota of Apex to anyone. And ask for George.

Gasmiser

23 de sep. de 2012

GREAT Experience with George Sevier and Hendrick Toyota of Apex. He helped me find the perfect Prius at a great price. This brand new Dealership is huge! Best selection of Toyota's that I have seen any where! Everyone was friendly,helpfull and I was in and out in under an hour!I am looking forward to the free lifetime Powertrain Warranty and 2 years of free service and roadside assistance! The Prius C is a top saftey pick this year. While it may be a little slow the over 50 mpg rating will hopefully help me save $100 a month in gas... you need to drive to Apex and check this place out.

Darcy LaFever

17 de sep. de 2012

George Sevier was friendly and informative. Not too pushy- such a turn off when buying a new vehicle. Took his time with me, and let me make up my own mind. I will definitely recommend George specifically to my friends and family. And will shop there in the future fir a new car. Hopefully I will be working with George again.

AimeeW

30 de ago. de 2012

BUYERS BEWARE!!!!!! Our encounter with Hendrick Toyota of Apex is by far the worst car buying experience of our lives. Hendrick Toyota advertises that they will beat any written offer so we went to check them out on new Tundra. During the initial visit, we had no written proof and were told in many ways, that we were not getting the price we told them. We were told at nauseam how many more cars they sell over Leith and how Leith just cannot compete with them. In fact, Ash Bhattarai, the new car manager at Hendrick laughingly told us if we indeed are getting the new Tundra for the price quoted by Leith that we need to go buy the truck from Leith. That evening we got written proof of the offer from Leith Toyota and went back to Hendrick the next day. Hendrick could not beat the deal and tried to add additional costs onto the final price for window tinting and door film, which were already on the truck. Again, Ash Bhattarai, told us we need to go buy the truck from Leith so this time we obliged. We drove immediately to Leith Toyota on Capital Blvd. and signed papers for the truck which had to be located in Wilmington, NC. Right after we signed the papers to purchase the truck and have it shipped to Raleigh, Ash Bhattarai, of Hendrick called my husbands cell phone and said they were going to help us out and take an additional $400 off the truck and order it in for us. Even with the $400 the deal was better at Leith. We told him no thank you and that we had given him a chance and we had already signed the deal with Leith. After the phone call to us, Mr. Bhattarai or someone at Hendrick Toyota of Apex contacted Hendrick Toyota of Wilmington and ordered the truck we wanted. This was done for only one reasonto keep us for getting the vehicle from Leith. Leith Toyota cannot trade vehicles with Hendrick Toyota of Apex, but can with Wilmington. We were told by Hendrick that this was not a malicious act, just a mere coincidence and that the Wilmington store needed one of their cars. They also said they wanted to sell us the truck. Why would they assume they were going to sell us the truck when we said no and they told us to buy from Leith? Coincidence, I think not. Hendrick Toyota is acting like a spoiled child who did not get their way. We did not get that particular truck, but Leith found us another identical truck and we ended up getting even a better deal than initially quoted. Hendrick Toyota is NOT to be trusted. The lifetime power train warranty is not worth the extra money you are going to spend on a vehicle from this dealer (read the fine print). Do yourself a favor and buy an extended warranty on the vehicle you buy from Leith when and if you keep the vehicle past the manufacturers warranty period. Hendrick Toyota gives good car dealers a bad name! They do not care about you; they only care about winning at any cost. Mitch Hart at Leith Toyota is the man to see. He is honest and will give you the best price the first time.

kellyuttgrubb

10 de ago. de 2012

Although we got off to a bad start when a pushy salesman jumped on me as soon as I stepped out of our car door, Andy, the manager, responded to our request for someone who wasn't pushy by connecting us with George Sevier. George was great-- not pushy at all! Thanks to him and uber finance guy (official title, Business Manager) Bill Kistler, we drove home in a new 2012 Toyota Sienna Limited. Bill really went above and beyond to get us financed with a reasonable down payment and at a good rate. He totally surprised me with his kindness and sincerity, which was not at all what I expected from a car dealership Business Manager. I highly recommend George and Bill to take care of your car buying and financing needs. Just skip past anyone acting like a vulture outside and ask for George and Bill by name.

Robert173

18 de mar. de 2012

I have not yet experienced the service department, but the sales experience for purchase of a used car was very satisfying. The internet price was honored without question and there was no excessive sales pressures to purchase options.This buying experience was very satisfying and I am satisfied that I received excellent service from all members of the "front" staff.

Denise Miles

14 de ene. de 2012

My son took his 97 Camry in for a trimming belt. He had a 10:15 appointment. At 2:00 we called and the car had not been look at. Then there is the matter of the price. When he arrived, they quoted a price of $497.00. My son explained that he had gotten a quote of $250.00 at another dealer. Then the service person said that the $250.00 amount was ok. What is the difference? The Camry also had a problem with the head lights turning off for no reason. They explained that there was a problem in the switch and quoted a price of $360.00. How am I suppose to know that this is a fair price? Having had the Camry for so many years, we had to go to either Raliegh or Durham for service. We were so happy to finally have a dealership close to our Cary home. After this experience, I think we will continue to go to Ralieght or Durham. Oh did I mention the person in front of me in the service line. She was calling all day to see if her car was ready and no one would give her an answer. She had to go to the dealer herself to find out that it was not ready!