Hill

14 de feb. de 2016

I went searching for a new SS and found several at Gray-Daniels. Charles Otis was my sales person who did an outstanding job of assisting me with my new purchase. He was very knowledgeable and ready to assist with my purchase.

Amy Ward

7 de dic. de 2015

We went to Gray-Daniels on I-55 to look at a specific used vehicle. No one approached us to help when we arrived, so we had to go inside to find someone to help us. Other than the hours it took to buy the vehicle, our experience was positive.

2015Chevy

5 de dic. de 2015

My husband and I were going to the dealership to look at possibly trading in our truck. My husband found a vehicle that he feel in love with of course! The sales person was ok. The new car sales manager seemed nice initially as if he was very interested in personalizing our experience and making us a loyal Chevrolet customer. However, when we signed the papers and agreed to purchase the car things went down hill. Of course, he made it seem as if we were getting a great deal on the car "Black Friday Sale" he called it. The price we initially agreed to with the sales person increased by over $6,000.00 when we made it to the finance office. I can not leave all the blame on them because I should have asked for more initially instead of assuming they were being upfront and what we agreed to was what we would be getting. When I asked more questions about a discount I was eligible to receive he responded with its all there so of course I believed him and it was also late. We made it to the back to sign the documents with the finance rep (not sure if he was the manager) and it was almost one hour past their closing time so of course things were rushed. I was tired as well so not wanting to spend too much more time dealing with this we signed and left. The next day I started to feel as if things weren't right so I did research of my own and begin asking questions to the sales rep first who in turn suggested I may need to speak with the new car sales manager. When I spoke with him he was very short and acted as if I was being a bother to him. I told him the price we initially signed off on was not what I saw when we got to finance. My thought was that he left off my additional discount, after further research but of course he insisted that he did not and he had given it to me. He stated the price I retrieved from the GM website was not correct. Then he told me my questions would have to be answered by the finance guy. I must say that the finance guy was very nice and helpful in the end and explained everything thoroughly once I requested. However, I still felt as if the sales team was not upfront and changed on you once you signed the final papers. I will definitely not be recommending them to anyone, I feel as if I was over charged for things that should have come along with a new vehicle because, I trusted them and should not have and was fooled into thinking that they were honest people. I also called the sales rep regarding additional questions and did not receive a returned call at all. However, I was contacted by them to get additional paperwork signed and info they needed. They make you feel as if you are bothering them. In closing I must say I have purchased cars from other dealers before and have never felt the way I feel about this experience it was absolutely awful if I could give them a zero I would. I plan on purchasing another vehicle for myself next year and definitely won't be going to them. I would not recommend them to ANYONE!!! I have more to say but don't want to spend anymore time on this the process seems to be never ending with them as we are still have to get the bill of sale for the tag from them. When you are spending over $40,000 on a car it should not be this way. Beware!

Allan Simmons

2 de dic. de 2015

Everything was great. They were fast, efficient and treated me just fine.

Aubrey Wells

30 de nov. de 2015

My Service Advisor is Doug Eskew. He greets me when I enter the Service Department and always keeps me informed on the progress of my vehicle. The service has been great, and I appreciate the work they do to keep my vehicles in proper working condition.

Linda Keyser

26 de nov. de 2015

There was only one employee to check in all those seeking service and/or repairs. I had to wait almost 3 hours for my oil to be changed, and there was no courtesy transportation.

Carolyn

24 de nov. de 2015

Was in for oil change. Very satisfied with customer service at this dealership.

EVH

23 de nov. de 2015

My salesperson-JASON NICHOLAS-WAS THE GREATEST!!!! EXTREMELY KNOWLEDGEABLE,HELPFUL,& AND IS THE TRUE DEFINITION OF A PROFESSIONAL!!!

Alyssa Mcphail

6 de oct. de 2015

The men at Gray-Daniels Chevrolet were incredibly helpful and made the purchase of my first car very easy and memorable. They took time to show me my options, didn't hesitate to look further into my questions, and showed me key features of vehicles I liked. Everyone was very friendly and helpful and I left the dealership a a a very happy first-time buyer.

Kristian Johnson

6 de oct. de 2015

I went in for an oil change. Was told it would take an hour...I was there for 4 hours! Zero attempts were made to notify me of the reason for the delay. While in the waiting area, I overheard a couple of other customer complaining about their excessive wait times. The perceived complete lack of respect of other people's time is unacceptable. If the service department is short staffed, more technicians should be hired. And at the very least, customers should be informed of service times immediately upon arrival. We can then make the necessary decisions regarding drop off vs waiting for service.

Patsy Grimes

5 de oct. de 2015

Had oil change and tires rotated. I had loaner car so I could go to doctor appt. They called and told me when finished so I could pick my car up. GREAT EXPERIENCE.

Arnitra Wales

1 de oct. de 2015

Outstanding services performed at the dealership. I will continue to come back to Gray Daniel for services.

LoudMouth

29 de sep. de 2015

I am speechless. How could an oil change and tire rotation turn into two weeks without my car? Do not trust service department. I found the damage. No one admitted. No one apologized. No call from a manager. So so so disappointed.

SVL

29 de sep. de 2015

I searched for a vehicle on their website. I found what I wanted, talked to the salesman, they told me what I wanted to hear, so we bought the vehicle. They even delivered it to me because we were unable to come to them. Very very nice people!!

Brenda Peterson

25 de sep. de 2015

The Sales manager and Sales lady went over and beyond to get me into the vehicle of my choice. They kept looking for financing and rebates. I can't thank them enough.

Princinomics

4 de sep. de 2015

Buying a car form Grey - Daniels was a pleasant experience. The selection was great, prices fair and everyone I encountered on my visit were friendly & helpful.

gary byrd

22 de jul. de 2015

i love grey daniel chevrolet and i will always go to grey daniel for my service needs and MR. garner is a great service manager.

The Truck Guy

18 de may. de 2015

I bought a used suv from this dealership and they have had it over a month. They have give it back to me twice and I had to take it back to the shop again. I've owned it over a month but they have it.

martin

2 de feb. de 2015

Mike Singleton and Dan Nunn were very friendly and nice to deal with. It was a great experience. They were very accommodating to my needs and what I expected.

lblackw

15 de ene. de 2015

I always take my car to William Gardner at Gray-Daniels for the excellent customer service. I always know that the job will be done right.

Tommy Dantone

10 de dic. de 2014

Recall service. Great experience because Doug, my service person treats you with sincere courtesy. So easy to talk with. Thanks Doug.

Gloria N

17 de sep. de 2014

We have purchased several vehicles from Gray Daniels Chevrolet. As long as you keep my great salesman-Mike Singleton, I will be back for more. He has always worked his magic to get us what we want at the best deal available. I have had some problems with the service department in the past but they have had another chance which I feel they redeemed themselves so I would recommend this dealership to anyone. If I didn't like this dealership, I would not have come back to purchase vehicle after vehicle after vehicle. (over 20) I would recommend Gray Daniels Chevrolet to anyone!

K.A.N

10 de sep. de 2014

When my wife and I bought our Toyota, the process went smoother than we expected. Andy West, our salesman was very polite and not pushy or aggressive. We bought the vehicle with no problems and he advised us to bring the vehicle back to be serviced due to us buying the vehicle at the end of the day. The vehicle needed an oil change and to be washed and cleaned. I allowed a friend to drop off my vehicle for service. It must of been a busy day because my vehicle was dropped off at 9:00 am and it wasn't done until around 3:30p.m. I must say, when one takes his vehicle to a dealership, one would expect top-notch detailing. I would have love to got a standard wash. It was very tacky. The tire dressing was patchy and half applied, my inside windshield wasn't clean and the inside of my vehicle was half vacuumed. I called and told the salesman Andy and he was very apologetic. He did have it re-ran through the washer for a satisfactory job. The tire dressing was better, the vehicle was cleaner on the outside but my windows were still filmy. Oh, well.

KT

30 de jul. de 2014

I was in for a regular maintenance visit (oil, filter,tire rotation, air filter, etc.) I live about an hour and a half away so I always call to make sure that they can get to my vehicle in a reasonable time frame. On this particular day when I arrived they were totally swamped with customers. While getting out of the vehicle to go to the waiting area one of the technicians and another person were horsing around and used some very serious profanity. Thankfully I did not have any small children with me but there were several inside the waiting area. This did not start the visit well. After a long wait our vehicle was brought up front to the receiving area but sat there so long waiting for a ticket that they finally moved it out to the outside parking area. Finally after paying for our service work we drove off only to have the car make a really loud roaring sound. I pulled off the road and tried to open my hood which was jammed because the oil fill cap had not been put back on instead it was closed up in the hood latch. So back to the dealership we went to make sure we had not lost our oil and make sure the car was okay. The service advisor checked everything out and said all was good. Car still makes a loud noise that was not there before. May be from the tire rotation. Anyway not this departments best day , but I have always had good service in the past and will continue to use them again in the future. I just hope the next trip is not like this one.

Curlee

21 de jul. de 2014

I have been a customer of the Service Department for about nine years and have had excellent service for all the technicians that work on my vehicles. The Service Manager is very courteous and my Service Advisor has been so helpful to me. I would recommend this service to anyone.

Jackson

9 de may. de 2014

I didn't end up buying a car from them. They did respond quickly to my email requesting info. But, they calledy phone way too much & were too pushy about everything.

LWill

2 de abr. de 2014

I was very nervous going into the process of buying a car. I have purchased cars before but never through a dealership and the stories you hear are worrisome. Gray-Daniels was a wonderful experience. My salesman was John Hill and he provided me with excellent customer service. The disposition he displayed made me trust him very step of the way. Any questions I had he answered. I loved that he actually cared and didn't try to push anything my way. He was patient and explained every detail. I walked away with my very first new car and slept well knowing that I could trust all that I was told. I also met the man who works in financing. He was so down to earth. This team helped take all my jitters away. Anyone considering buying their first car or their 100th car should definitely choose Gray-Daniels Chevrolet!!!! I just want to say thank you!!!!!

Intelligent Woman

13 de mar. de 2014

I took my Chevy Equinox in to be serviced. The gentleman that helped me was Doug Eskew. He did not treat me like I didn't know what I was talking about like alot of service people do. He was nice, helpful and didn't push me to buy alot of extra stuff. I will now only take my car when it needs servicing to Doug Eskew.

sherrib

31 de ene. de 2014

I took my trailblazer in because it was missing and the front brakes needed checked. After having it for 5 days, I picked it up, didn't receive and itemized statement, paid more than I expected and the brakes had not been worked on at all. That same night, I left work to come home and had no head lights. My headlights worked fine when I took it in, and they don't work at all now. I called the next morning, which was a Friday and Ted told me to "just hold on to it til Monday because if I brought it to him today, he would probably just have to keep it all weekend." Either way, I am with out a ride after dark because of something they did and even after asking again, was unable to get an itemized statement for the $2700.00 charge, which should have included my brakes. I intend to make them correct this but I will never use them again!!

noyorol

21 de nov. de 2013

Jim and Nada were great. I handled the bulk of the business over the phone and when I got to the dealership the transaction was smooth. They even went out of their way and ordered me a bow for the car because it was a gift.

kmchuley31

25 de sep. de 2013

Me and my husband thoroughly enjoyed our visit at Gray Daniels Chevrolet. I have never written a review about a vehicle I purchased. So in saying that this should let you know that they are the BOMB.Com. I have never had a sales consultant to go over any features with me or even tell me where the tire pressure information was. They normally hand you the keys and you have to figure out how to operate different features on your own. I also recived a phone call and email thanking me for my business, Again I have never experienced this before and I have purchased quite a few vehicles over the years. I am going to tell everybody I know about JH (Jon Hill) and Mrs Thomisene Anderson. They went far and beyond to locate the vehicle that I wanted and it had all the bells and whistles that I asked for. I am enjoying my chevy tahoe ltz and the cost was right where I needed it to be becasue they lowered the price to fit my budget. If I am in need of another vehicle in the future this will definitely be my one stop shop!!! They were very loyal to me and I will be a loyal customer to them.... Thanks so much!!!!!!!

calandtam

8 de ago. de 2013

My wife and I went to Jackson on July 26th (7-26-2013) car shopping. We went to Gray Daniels Chevrolet and test drove a couple of SUVs and decided to go to Watson Ford and look the Explorer; we then returned to Gray Daniels and settled on a used 2012 GMC Acadia. The overall buying experience was not bad; although, the figures quoted were different from the written quote. The Acadia had a dent in the rear hatch and we wanted it fixed and they agreed in order to complete the sale. We were to bring our SUV back the following Wednesday to have a dent Dr repair it, he could not and they had to send it to the body shop to have it repaired and they gave us a rental car. Sounds simple! This is where the fiasco began. It was supposed to be ready on Friday. Friday evening rolls around and since I had not heard from them I called Grady my salesman, he apologizes and tells me they have not even started the repair because he lost my keys and needs me to bring my other set and we did so the same day. He apologized and I told him it was fine. Wednesday is here and no call so I called and Grady said he had been trying to call me, I was surprised since I had no messages, missed calls, or voice mails. I told him I would come Thursday morning (8-8-2013). I arrived about 8:45am and he asked if I saw my car and I said no so he walked out with me to show me, I immediately asked where my license plate was and he replied you have a tag? and I said yes. He said let me call Jason and ask him. This process takes 2 hours. In the mean time he brought me my keys and an IOU so I could take it to the shop and get the key he lost programmed. After much agitation and his avoiding me I went to the sales manager and he assured me the guy was on the way with my tag. While Grady was putting was putting my tag on I notice how bad the repair job really was, NEW DEEP SCATCHES where by my license plate. I questioned him and he said he didnt do anything in this area. Excuse me, if he didnt do anything in that area why did he take my license plate off and lose it. It turns out that they sent my car to some guy who fixed it in his carport (Arent you a dealership with a body shop?) I am going to have one of my church members who owns a body shop repair it properly.Based on My experience I would not recommend Gray Daniels Chevrolet nor will I be a future customer, once they make the sale you are nothing to them. Rev. Calvin Price

msklw98

4 de ago. de 2013

My experience was great. I told Jon what I needed&wanted and he surpassed my expectations. He went above&beyond to make sure I was happy with my purchase. Awesome dealership,perfect salesman!!!

Dortch

30 de jul. de 2013

When I decided to purchase a new car, I went to my local dealership. There I met two different salesmen who tried to sale me a car. One was an older gentleman who called me honey.I was unsure if he could not remember my name or that he was unable to pronounce it correctly. The second salesman, used his manly in charge voice to let me know he was giving me the best deal on a car, Nevertheless, I felt offended. Since I am the one in charge of my money and where I purchase a car, I went to elsewhere. The second dealership, I contacted was Gray-Daniels. The two salesmen I met were professional, informative and not pushy. I was treated like an intelligent human being. The never pressured me to purchase a car. On Saturday, July 27, 2013, I purchased a new Chevy Cruse! They never pressured me to buy a car. Thank you Charles and Jon!!

deannamays

27 de jul. de 2013

Was treated so great! My sale person really cared about me an what I wanted. The best experience Ive had buying a car.!!! Thanks Bobby an Team

melissahayes2013

16 de jul. de 2013

I am very satisfied with my experience at Grey-Daniels Chevrolet. Bobby Horton and his team were patient and worked very hard for me and I would recommend them to anyone.

postit

8 de jul. de 2013

We went in to "look"......Well, Bobby worked his magic and sold us. He was the best. We got a great deal and even better service. We were happy. We will be back and are recommending them to everyone. Thanks so much!

AlwaySmiling81

2 de jul. de 2013

I am searching for a vehicle online and had a few questions in reference to my vehicle of choice. I saw that an agent was online and decided to message them with my questions. I spoke with Thomisene Anderson and was throughly impressed with her knowledge and swift responses. She will be contacting me shortly with the requested information. I really appreciate her willingness to help and her timing. Great job!

LCWilliams13

3 de jun. de 2013

First time to the dealer ship my family and i were greeted with a friendly smile, great attitude and eagerness to help meet our desire.

bobby0211

13 de may. de 2013

I have known Walt for at least 30 years. I have only dealt with Walt only on each vehicle that I have purchased. He has always been honest and fair with the price and has always told me the truth. He has also shared any issues and been honest with what he was selling to me.

ketsia77

12 de abr. de 2013

I have been to numerous car dealerships, however have not received better service else where. The level of professionalism is amazing. I will definitely recommend you to purchase your vehicle from Gray Daniels as they not only provided great service but beat the prices. Thank you so much Mr. Fletcher and Lester, you have made my vehicle purchase easier.

mischelle

7 de mar. de 2013

Great dealership. Will get you in the vehicle you deserves at an affordable price. I most definitely would recommend you guys to other relatives and friends.

2013Silverado

25 de feb. de 2013

I visited the dealership on three ocasions while shopping for a new pickup. Each time my salesperson (Andy West) seemed to know exactly what stage I was at in the buying process. First stage was to identify a truck I wanted, second was to be sure it has all the options I wanted, then to get about arriving at a price that was acceptable/competitive with similar vehicles at other dealerships. Overall great experience from beginning to end. A+

frogman09

24 de ene. de 2013

The service I received was great. Thomisene Anderson was very pleasant and informative. The whole staff was great. I will surely recommend anyone who is looking for a car to shop at Gray Daniels. Keep up the good work. Thank you !!!!!!

091644

6 de nov. de 2012

On October 29, 2012, we came to just look at cars, but in the end purchased our 2012 Traverse on October 30, 2012. Bobby Horton, Internet Sales greeted us warmly and was knowledgeable in explaining to us everything we needed to know about what options were available. After comparing prices of the cars, and looking at them, we decided on the new 2012 Traverse. So far, we are extrememly pleased with the vehicle. It's quiet, smooth riding, and very easy to operate.Also, Ken Startia, Financial Services, was great to work with. We are originally from Long Beach, MS and moved to this area after Hurricane Katrina. That made it personal talking to him, as he is originally from Pass Christian, MS. Not only did he explain all the financial options, but the conversation was on a welcoming and personal note.Your dealership is very lucky to have such great employees and I would remcommend them as well as your dealership to friends.

weburrell

16 de oct. de 2012

My husband and I visited Grey Daniels looking for a 2013 Chevy Equinox. Kolby Palmer, Sales Representative, listened attentively to what I wanted and the price range I was looking for. Kolby showed us the vehicles that met my criteria. He was very knowledgeable about the Chevy Equinox and gave us a great overview of the vehicle and its ratings. Upon test driving the vehicles, Kolby was able to help us drive away in my new vehicle.

Kayne7

26 de ago. de 2012

Great dealership, great service! I'll will come back for my next vehicle. Very willing to work with you to get the deal you desire.

llacy

16 de ago. de 2012

The experience at Gray-Daniel was wonderful. Mr. West was very friendly, caring and concerned about what I needed in an automobile. Thank Thank you!

fanderson

30 de abr. de 2012

I was very pleased to work with Thomisene Anderson, she found a vehicle that was good for me, she was concerned with what I wanted and I am satisfied with the sale. I definitely would recommmend anyone to come to Gray-Daniels Chevrolet.

mim30love

24 de ene. de 2012

This is my second year to trade with Gray Daniels and I have dealt with same three people Rick Jones sales mgr Walter Petit sales and Sam Martin financing pleased with all three.I have been very happy to the point I have sent my son to buy a car also with these people.

CassandraLowe

20 de dic. de 2011

This was my first time to purchase a vehicle from Gray-Daniels Chevrolet. I gave a great rating because the service was great. When I first stepped into this dealership, I was greeted by someone who escorted me to a salesman. From that point on, I was taking care of to the utmost. I experienced friendliness from all Gray-Daniels' employees. Also, I enjoyed visiting with the financial service representative.The salesman, Corey Smith (super, intelligent and smart), I could not have had a better salesperson. He went over and beyond in assisting us in finding a vehicle for our daughter's graduation. When he showed us the Chevrolet Cruze LTZ, I knew that was the car for her. She is so pleased with the Cruze. Again, I appreciate Corey and he's truly a wonderful salesman. Thanks, Corey.

AGREER

22 de nov. de 2011

I WOULD RECOMMEND GRAY-DANIELS CHEVROLET IN JACKSON TO EVERYONE. THEY ARE FRIENDLY AND VERY HELPFUL. BOBBY HORTON IS THE SALES ASSOCIATE TO ASK FOR.

bumbee1234

14 de nov. de 2011

I would highly recommend this dealership to anyone. They were so friendly and helpful the minute I walked in. I was not sure that I was going to buy at the time but walked away with a car. Greg Orr was so nice and not pushy. This is the second car I have bought from them and will buy again. Thanks -Brenda Shawver

violatripp

7 de nov. de 2011

I met Nada on line in 2010 when I was looking for my first camaro.We've been family every since, we've been friends. Nada understand and respect my passion for the camaro.When I go to the dealer ship it's always clean and has a relaxing atomsphere. The staff is always willing to help me in any way they can. I came by one day and one on the young men put air in my tires at no cost.Thank You,Viola Tripp

ashley45432

4 de sep. de 2011

I enjoyed my new car purchase. Everyone was very friendly and helped me in every way that they could. The dealership was very well kept and clean. I will be back to buy another car in the future.

Patsy Grimes

8 de jun. de 2011

My overall experience with Gray-Daniels Chevrolet was a good experience. They went to great lengths to find the vehicle I wanted. They were frieldly and have made numerous follow-up contacts to be sure I am satisfied with my vehicle.