Pete E

20 de oct. de 2016

So living in Grand Blanc and having just bought a used 2005 Nissan 350Z I called this dealership to get an estimate on a part that I needed to replace. I called the phone number and pressed 4 to get to the Service counter and met a message stating that their voicemail was full.Called a second time and pressed 0 to speak with an operator which had to go get someone from service to speak with me on the phone and didn't even put me on hold. Waiting 3 minutes later I spoke with an individual and I stated my inquiry. The representative asked me what year my 350Z was and the part I was looking for then asked me to bring in the car. I asked this rep if I would be charged for them to simply look at the door handle, which I needed to get fixed, she said policies had changed and that she would call me back. 10 minutes later I missed the call but had a voicemail from the rep asking me to call into the "Parts" department with my VIN number to get the cost for the part. If this is a dealership that sells now 370Z's and having experience with 350Z's in the past she would know you don't need the VIN to know that 2003-2008 350Z's all had the SAME door handle. Having a potential future customer do their own work and calling back instead of doing your duedilligence is not a good first impression to leave on a customer let alone having to call multiple times to get an answer to be left with a to-do and calling back yet another time.

Carbuyer

10 de ago. de 2016

This review is regarding the sales department. No experience with the service department. I came in ready to buy a Nissan Rogue. I was met by a young African American that looked like he just started. I asked him for rough numbers assuming I had good credit and he refused at first saying he had to run my credit. He was extremely arrogant in his approach and mannerisms. Finally I asked him if he was new because it was new and he just laughed at me. I asked why he was laughing and he went to get the manager. And now it gets worse..When the manager came (older white dude, Harold might have been his name) right away he started talking in a raised voice asking why we are giving his salesman a hard time. I tried asking multiple questions but he just kept going on about how it's the best price blah blah. Finally, I was able to ask a question regarding my credit before he cut me off again. I told him I was not done talking and he then proceeded to swear and say "I'm not done talking either" and "who the hell are you" etc. I decided to leave out the swears. After that I obviously walked out.Went to Honda down the street and picked up a CRV with amazing customer service. Couldn't be happier.I have never taken the time to write a review or file a complaint about a company. I understand everyone has their good and bad days. But this was absolutely the worst customer service I have ever experience in my life. I was so disgusted that I'm actually taking a the time to write this review and called Nissan Corporate to make sure they know what kind of service is going on at their Grand Blanc dealership.Buyer beware, and happy car shopping!

Jim

17 de abr. de 2016

Drove 225 miles to purchase a used Lexus Talked to salesman (Nick) at least four times while in route - I was obviously a serious buyer Nick requested my personal information I stressed repeatedly not to use my information until I saw and took a test drive in the car More importantly, don't use this information until we agreed on the price - basic common sense I repeated this at least four times He assured me that any credit inquiry would be a "soft pull". This was crystal clear to both of us The following issues occurred Car had three inches of snow on top of it Car would not start Car could not be jumped with a portable battery Car finally started with a conventional cable hooked up to another car Nick's boss (Todd) repeatedly swore under his breath at Nick Todd would not allow a test drive on the highway Obviously I left after this nonsense When I arrived home later that night, I received an email from a credit agency. It stated that a hard pull had been done on my credit - I was furious Grand Blanc Nissan was obviously unprepared to sell me their car Their behavior was very unprofessional Their actions were dishonest regarding my credit I would never even consider this business in the future

Lenard Masterson

5 de feb. de 2016

I didn't even think I could buy a car and was worried about my credit, but they got me approved on the car I wanted! The others places I had been to wouldn't even let me look at any cars. Everyone at Grand Blanc Nissan was so nice and all worked together hard to help me. Go see Todd the manager in used cars and he will get you approved!

THarrison

15 de abr. de 2015

My experience was Great. Thanks to Nick and Cody and especially Cal the sales manager. Thanks guys!!!