Thomas

11 de mar. de 2016

Everyone was friendly, helpful and patient. They all were very knowledgeable and did their best to meet our needs. We will continue to do business with Gateway Kia in the future.

Robert

7 de mar. de 2016

The experience was superb from the Salesperson to everyone I encountered. I would recommend my family and friends to purchase a car from Gateway Kia.

Shavonna

2 de mar. de 2016

The environment was friendly!! Everyone was very nice and helpful, about three different sales consultant's walked pass and asked "how are you, hello..."

Arlene

29 de feb. de 2016

Tom Lake was not pushy, but rather kind and concerned. I was troubled that my salesman Florell was not there and I felt like a traitor with Tom. But, all went well!

PaulM_NJ

10 de nov. de 2015

Jennifer was particularly pleasant and I was very pleased with both the speed and the efficiency in which my problem was dealt with. Paul M., Hightstown, NJ

Maureen

1 de oct. de 2015

Eddie was great and got us exactly what we wanted.

Andrea Hines

22 de sep. de 2015

I had been to a few other car dealerships before I went to Kia and I have to say it was by far the best. They genuinely cared about me and what worked best for me. They showed me exactly the cars I wanted and didn't pressure me into buying anything until I was ready. When it came down to my monthly payments (I'm a recent college grad) they were very understandable and helpful. Felt like family more than anything! Great place!

BabyT2015

20 de sep. de 2015

Overall a great experience. All my questions were answered. Agent provided great feedback excellent description of the product.

Not happy customer

13 de sep. de 2015

When I inquired about leasing a Kia I was told they had to speak with their manager and get back to me. No one ever got back to me so I did a deal with another dealer. I will not recommend Gateway to any of my friends and relatives..........very poor customer service!!!!!!!

RJ Pleconis Jr

5 de sep. de 2015

Love working with Din and Bob! A great duo and I can't wait to come back and get my car!!!

AJ

9 de jul. de 2015

People at dealership is insane, they won't treat nicely. I went to trade off my old car but they weren't giving me actual price so I walked out but eventually their Sales manager start abusing. So please be careful if you to gateway Kia. They are not nice with customer

AaronBNJ

15 de jun. de 2015

This is the second vehicle we have purchased from North Brunswick Kia. The experience with everyone in the dealership is like walking into one of your familys houses. Positive "we will make it happen" attitudes from everyone. And as the first time we joined the Kia family, it happened again. Florel is the best person to work with. He is the BEST!!!! We will be back again and Kia will be told to anyone I know in purchase for a vehicle. Thank you!!! Your #1!!!!! Aaron B.

Sthinker

21 de abr. de 2015

So on Monday 4/20 I brought my car in to have service, I have had the car for 3 month brand new and the Ready light was flashing and I would lose power. They told me the electronic water pump needs replacing, I ask the service guy if I could get a loaner car and he told me that they don't have any. I went and spoke with my saleman. After awhile he came and told me that I could rent a car and then I would have to go threw Kia to get reimburse. I told him no and said that when buying the car he told me that they have a loaner car. he made some calls and finally they gave me a car. It amazes me that after buying 3 cars from them, that I have to fight to get a car. I got the impression that this is thier standard operations, on giving a loaner. If this happen to you fight for waant they promise. This will make me think twice about buying another car from them again

Liesa

22 de sep. de 2014

I have an older Pontiac with fairly low mileage, that I owe about $2000 more than it's worth. They were aware of this, I had been e-mailing/talking to them on the phone and they assured me they could help me. I had a prior bankruptcy, so my credit is not great- but it's much better. When I arrived they wouldn't even look at my car, they basically told me "they don't make pontiac anymore, it's useless and what do I expect them to do with it". They also suggested that I "give it back to the bank." That's pretty insane to suggest someone let their car get repossessed. Go somewhere else, They are a complete waste of time. No dealer should EVER tell someone to let their car get taken back to the bank and start over. They claim they can help everyone! Yeah, not true.

Doreen R

31 de ago. de 2014

Leased a new Forte from this dealership. ALL of the salesmen were extremely nice, pleasant and had a good sense of humor. Got an excellent deal on the car and am referring all of my friends to Gateway!!!

Tonya

31 de ago. de 2014

William Martinez was an amazing salesman. I would go back there in a heart beat.

JoseA

7 de ago. de 2014

It was a well oiled machine,from my being picked up when I got lost to and offering of drink and food,they really made me feel like a very special person. I would go back for another Kia and strongly recommend this dealership to friends and family and whomever I meet on the road. Thank you again Gateway Kia of North Brunswick....truely a wonderful experience. Jose A.

MichealSI

6 de ago. de 2014

Gateway Kia is a great dealership. I already have a Sorrento from them and needed a second car so decided to come back to get an Optima. Gateway Kia left such a good impression on me the first time that I didn't even look around at other dealerships. I knew they would give me the best deal and provide the utmost professionalism and offer the most help. I was helped by salesman Edwin Guzman who was very helpful in getting me the Optima I wanted at a great price. I highly recommend Gateway Kia . Michael A.

Elizabeth O'C

6 de ago. de 2014

We love Dan as our sale man.Isay that if Dan wasn't there we wouldn't have got the car.

SOCA the tired shopper

3 de may. de 2014

I was looking for a new Sportage, and they were given my email and phone for a quote. It is interesting that they are the only dealer that doesn't have prices on their website. They emailed me with an offer of $5,000 off the lot sticker price, or $5,000 more than book on my Trade in, or $5,000 match on the down payment. Having checked online and other dealers prices I figured it would be interesting to at least see how their lot prices, I mean $5,000 should cover a lot of sins, but when I went in I found out why they do this. They first off claimed that the email wasn't valid, and secondly all the prices were at least $5,000 over comparably equipped Sportage's at other dealers. Then they tried the high pressure tactics to get you to buy. So much easier to buy at another dealer. Kia should revoke their franchise.

Stillmad

23 de abr. de 2014

They miss represented my credit. Lied to my face and got caught on it. Acted unprofessional towards my Girlfriend would never go here again and anyone that does will be taken advantage off. Waste of time to come here just drive by.

Joe Eiche

14 de dic. de 2013

Sometimes I think they just call this dealership "Apology Kia" because they spend more time apologizing for errors, bad service or mistakes than they do helping you get what you need. I leased a Sportage one year ago. They played games with numbers and told us that based on our credit we qualified for 679 per month 5000 down for the Sportage. We have Triple AAA credit, credit manager apologized (1) Because of being short staffed in their credit department and a misrepresentation of the situation I say in the dealership for almost 7 hours (apology 2). We negotiated heated seats with the car and they kept breaking appointments even after the car was brought in based on (again) being short staffed (apology 3 & 4) Key got stuck in ignition and sales rep told us to lock door with other key even though cars haven't worked that way in 15 years. He argued with us and told us "tough luck". Manager had to apologize (5). Brought car in for service, said they would have it ready in two hours, they had it for two days (apology 6). Lease agreement said they had loaner cars, we had to fight to get one. Service Manager apologized (7). They called us last week and told us they wanted us to come in for a new car because they opened a new dealership and we qualified for a new car. Said we could get same or better car for same price, Confirmed repeatedly (no addtl money down). We go to dealership and they run the same game on us 679.00 per month. We asked why they misrepresented themselves on the phone and manager apologized for wasting our time (Apology 8). I have owned many cars in my life and I am used to car salesmen but this dealership is the worst I have been too in my 20 years of buying cars. The product is good, the dealership is bad. It looks nice and they present themselves well but underneath the high shine is poor service, game playing and ultimately apologies for poor service.

Disneyguy

27 de ago. de 2013

I visited Gateway KIA to purchase a KIA Optima SXL in Black. I studied prices on the Internet before shopping. These guys are just not competitive with their prices. The cars are a commodity after all. They are all the same no matter where you buy it. I was horrified by the prices at Gateway KIA. When I heard the initial shot they took at me, I ran out as fast as I could. I am a fair person. I expect a business to make a fair profit. I don't expect anything for free, BUT, why would anybody pay the CRAZY PRICES at this place. I went to Gateway as it was convenient to my home, but, I'm not overpaying by thousands of dollars just for convenience. I drove to the KIA Dealer in Freehold and made my purchase for the EXACT SAME Optima SXL for thousands less. No hassles or stress with my purchase at Freehold. Avoid Gateway KIA unless you want to pay thousands more than you need to.

TigersPhan

4 de jun. de 2013

This one of the worst experience in my life. First mistake....I went there alone. Second mistake, I stayed way too long. The deal took them over 5 hours. I showed up at 4pm and didn't leave till just after 9pm. By the time I left I felt like I was mentally exhausted. They ripped me off so badly. My credit was prestine and they said that they denied my credit but that they could try to put me on the 2nd tier credit which was a rip off for interest. Round and round. It was unbelievable. The Sales Manager is a creep. The salesman is obviously only there to get the sale - they say anything at the time to make you happy. They kept saying make sure you give us a "10" when you get the survey. I did not give them a 10. Honestly, I could careless where you go but if you want hassle free service, go anywhere else. This place was a joke.

TiffanyNJ

13 de feb. de 2013

This dealership is the only one I would purchase a car from or recommend to anyone. They worked out an impossible deal any where else would have never been able to do. Thanks gateway... Tiffany .

PassingThrough

5 de feb. de 2013

Picture this: Their customer parking is right in front of their main doors and their floor to ceiling windows. As I'm pulling my car up to a spot right by the doors I can see 5 guys just staring right at me from behind the showroom windows, sizing me up, judging my age, current car, clothes, everything. I haven't even left my car yet and I felt intimidated already. It seems like they were making comments about me before even walking in. I almost wanted to pull back out and leave but this was my first stop out of a list to go car-shopping for the right price so I decided to give them a try. The chairs they had me sit in are aged and smelled. The only reason I noticed this was because it took them 20 minutes to get a car ready for me to test drive. If I knew it would've taken so long, I would've brought a book. They said it was in a second lot, then they said it had to be cleaned, and I asked why we can't just use one of the many cars just sitting in this current lot? They said test drive cars are different. Um, ok. The salesman even asked if I wanted a beverage and I asked for a water so he led me to a vending machine that dispenses bottled water at $1.25 each. It seemed like they were slow playing me because the financing guy got busy and they wanted to just keep me there. After spending a lot more time than I wanted there, I just left.

MichaelSI

28 de ene. de 2013

My family and I was totally overwhelmed by the wonderful service we received from Brian our salesman and from Sal in Finance as well as the whole dealership in general. Everyone was so friendly, and worked with us without any hassle, the way we are used to being treated. We use to Dana Mercury in Staten Island, and will not return. We are very happy to be a part of the Kia Family and most importantly a part of this dealership's family. Would highly recommend it to any of our family members or friends. Michael M., Staten Island NY

TJohnson

28 de nov. de 2012

My wife and I needed to replace our 2011 Sorento that was totaled along with everything else we have during Hurricane Sandy. They were not only friendly and helpful but they did all they could to get us in another Sorento ASAP with a great price. (they stayed till after 11:00 pm to get it done) Thank you!! Tom Johnson

Average car buyer

9 de sep. de 2012

Recently bought vehicle from here (sales folks Florel, Mark) Tried some typical dealership tricks but selling process was fine overall including price. However, within a week, vehicle started exhibiting transmission problems. Upon contacting the dealer, their attitude was nothing but irritating and irresponsible. Imagine buying a "in perfect condition" vehicle that shows bad transmission within a week. They kept transferring my call from one dept. to the other without any resolution. Finally I had to bite the bullet and take the car to another dealer. Never will deal with these guys again. Buy any non-Kia vehicle from these folks AT YOUR OWN RISK!!!

WilliamWathing

24 de jul. de 2012

Your dealership is friendly and I'm comfortable being there, I do like my Kia Soul. Everyone at Kia was great to us, they stayed late to make the deal, thank you again.

MelvinPauly

18 de jun. de 2012

It was an extreme pleasure to have met and worked with Vito Grippo. He made the experience one to remember. We had a nice test drive. The process took quite a long time and since I came straight from work I didn't get to eat dinner so Vito ordered us a pizza (excellent pizza). The purchasing manager, not sure of his title, helped me get closer to the dollar amount I wanted for my trade.

Lorena

7 de may. de 2012

Honest, friendly and No BS!! I spoke to a few dealerships and I was given the usual sales BS from several shark-like car salesmen trying to make a buck. However, I kept shopping around on-line and calling dealerships until I found Gateway Kia of North Brunswick and then life became simple. This is my first brand new car buy ever. I was extremely nervous, but all the staff at Gateway Kia off North Brunswick from receptionist to sales person were friendly, customer-service oriented and eager to provide me with whatever I needed to find the right car at the right price. I already knew the car I wanted so I just needed a couple of estimates and about a million questions answered. No matter how many times I called, no matter how many emails went back and forth, and no matter how nervous and nearly impossible at moments I was to deal with, this dealership was unbelievably friendly, utterly patient and superbly efficient. Their refreshingly candid and non-pushy sales approach was worth my driving an hour and 44 minutes. I highly recommend Gateway Kia of North Brunswick to anyone that wants to be helped and not pushed to buy a car, to anyone that needs service and not attitude and mostly to anyone that just needs a dealer that has integrity and is straightforward. Nick and Chris thank you so very much! I love my new car and it was a pleasure working with you!!

used car buyer

19 de abr. de 2012

First, the price posted online was about $2,500 more than the price on the sticker in the lot. When we sat down to talk numbers, they tried to tell me that that was an old promo and that price no longer applied. When we tried negotiating a better price the deal was almost ruined. The salesman were great and helpful but the management were rude and made the experience very unpleasant. If i didn't love the car I found on their lot, they would not have gotten my sale.

Priscilla

18 de abr. de 2012

When we came to New Brunswick KIA to look for our first new car we were nervous, excited and just wanted to get good deal and not deal with what we thought was the typical "car salesman", what we got exceeded our expectation and so much more. Our car salesman was Vito Grippo and he was friendly and kind and made us feel comfortable and at home. He told us stories of his family which were amusing and allowed us to relate to him on a personal level which I find comforting in a sales person. He saw me, my fiancand my daughter as a family looking for a quality product not two young naive parents. He showed us the best customer service we received in years. Thank you Vito, for the car, the laughs and your gracious hospitality. KIA Brunswick should be proud of their exceptional employee!

Robbie

13 de abr. de 2012

I bought a 2012 Kia Optima SX! Vito Grippo was an excellent salesman! He took me for an excellent test drive and explained to me all the features of the car. Then, we sat to talk about numbers with Mark Cola (excellent person!) and we came out with an excellent monthly payment. They were very nice people and excellent customer service! I already talked to some of my friends and referred them to Kia. I want to thank all the staff at Kia Brunswick for the excellent attention. Also, thank Mr. Vito he an excellent salesman and a nice person. I will buy from Kia again. Congratulations for such a nice job!

Constantin

2 de abr. de 2012

In April of 2012, I went with my Kia Rondo to get it fixed. When I first went there, the people there welcomed me and were very hospitable. The work was professional and very good. I felt the need after to thank them for their great service and hospitality. I would highly recommend going to this dealer to get your car fixed. Thank you for your great manners, good service, respect towards your clients, cleanliness, and the great feeling after leaving the dealer. Constantin

wary buyer

9 de feb. de 2012

This dealer quotes prices off DEALER POSTED price. This is borderline fraudulent. The dealer posted price is about $5,000 over sticker for adding some dealer installed options. Negotiating was a bigger hassle than I expected. I liked the salesman but negotiating with the sales manager almost ruined the sale.

GEORGE

5 de oct. de 2011

I had purchased a new Kia from Gateway Kia of North Brunswick. I just wanted to take the opportunity to express both mine and my husband's gratitude for the friendliest and most professional manner your dealership extended to us. I have to admit that purchasing a car at Gateway Kia of North Brunswick with sales professionals such as yours was one of the most gratifying experiences I have had. Our salesperson took his time with us and was patient - to be sure we got the right car for our needs. The finance department was a pleasure to deal with as well. We never felt pressured. He took us through the financial contract and extended warranty portion, which we also purchased, with expert care and professionalism. I can honestly say that although we live a little over an hours drive away, we would not hesitate to return to Gateway Kia of North Brunswick to purchase another vechile in the future. Thank you for a wonderful deal and experience.

VANESSA

5 de oct. de 2011

I have purchased my last two vehicles through Gateway Kia of North Brunswick and have been more than happy with the way I was treated and the knowledge of the sales person. The staff is terrific and made these often scary transactions a pleasant experience. I highly recommend Gateway Kia of North Brunswick.