Teresa Theard

20 de jun. de 2016

I did my research. I shopped around. I fell in love with the Escape. Mr. Danny got my price where I needed it to be. It was overall an easy transaction. Loved this experience

Daniel Landry

7 de jun. de 2016

Gateway ford is the best place to buy a truck but the service department not so good due to one service righter that does not have any customer relations, and talks about the sales department in front of her customers. I do not think that, that was very professional.

Carol Hughes

5 de may. de 2016

I like the new setup in the waiting room. The oil change took as long as the service man said it would.

Annastasia Bassil

4 de may. de 2016

Mr. Rock was incredibly helpful and not the stereotypical 'salesman'. I never thought I would say this but I really enjoyed my experience of purchasing a new vehicle.

Alfred Norgard

1 de abr. de 2016

I purchased an F150 Lariat and I love it already. The dealership was great to deal with and has always taken care of my previous 2 trucks even though they were purchased elsewhere. They made buying my new truck as painless as possible.

Frances Eady

1 de abr. de 2016

As always everyone was super nice and helpful. Joe is my salesman and I love him for his ability to make an anxious situation calming. He was my salesman a year ago and his disposition didn't change. Martin was also very nice and anxious to make the deal work. No one likes the finance guy but Shane was awesome too. I liked his calm manor. I love the car and am very pleased. I would definitely come back; not real soon though. I have already sent friends and people I don't know to Gateway. You can tell that they are like one big family away from home.

Matthew Tidwell

28 de ene. de 2016

My wife and I drove 2 hours away to look at a Ford Flex at Gateway Ford. From the moment we walked into the place till the time we drove off in our new vehicle, the staff was friendly, understanding, and a pleasure to work with. They helped us get into a vehicle at an affordable monthly note, which we were unsure that we could do. Mr. Danny Jones, our sales associate, respected our decision to sleep on it over night and didn't pressure us. His light-hearted personality was comforting to know that he was human just like us. His experience in the car field helped us to know he was very knowledgeable and good at what he does. Mr. Martin Morgan promptly took care of our credit side and reassured us it was possible. Mr. Shane Breeden was outstanding and handled the financial part of purchasing our much needed family vehicle. We even got a chance to meet his 2 precious children and see how great of a dad he is. All the staff connected with us and we shared personal stories together which made the dreaded process enjoyable and a pleasure to do. Thank you Gate Way Ford from the both of us!

Travis Navarre

27 de ene. de 2016

Everything went great had oil change and tires rotated

David Duke

27 de ene. de 2016

Got me in and out 40 min. completed the job. Great people good service. I ill be back.

Clinton Mccurley

25 de ene. de 2016

Every person I talked with was very nice and very helpful. No one preassured you into anything, they wanted to see customers happy with the vehicle they bought.

Reba Motes

16 de ene. de 2016

Staff always goes beyond to assist. Nice family atmosphere-

Doris Harding

7 de ene. de 2016

I always take my 2014 Ford Escape to Gateway because the service is excellent and most of the time I do not need an appointment. The staff are friendly and always strive to please everyone.

Samantha Sterling

4 de ene. de 2016

I purchased a 2015 ford focus and Mr Danny Jones was very helpful with the whole process

David Thompson

22 de dic. de 2015

I took my truck (Ford F-150) to Gateway Ford for the special (oil change, tire rotation, etc.). I arrived there at 12:25 p.m. I did not have an appointment, and I knew that my timing was not the best, so I was anticipating a long wait. I asked the service person if she could estimate my wait time. I was pleasantly surprised when she replied "About 40 minutes." I went to the waiting area still thinking that it would probably be longer, but 45 minutes later, she walked in and told me I was ready to go! While I was at the dealership, I decided to stop by the body shop and get an estimate to repair a scratch on my rear fender. Instead of an estimate, the body shop manager took some compound and an applicator and buffed the scratch out on the spot. Needless to say, Gateway Ford and their staff earned my top scores that day.

Jack Addison

22 de dic. de 2015

Any time I call to schedule I have no problem getting appt. service is excellent and all the servicemen are there to help with any questions that I have. I do not let anyone else service my car I go to Gateway for EVERYTHING.

Lisa Vides

11 de dic. de 2015

I Love me some Gateway Ford!!!! Everyone is always so pleasant

Tony Guagliardo

27 de nov. de 2015

I left my vehicle for service with instruction that I would be back to get it after hours. The SVC dept was fine with that and executed that well. However, because I returned after hours I did not get an opportunity to speak with the manager or a technician about a leak I had asked they check out. No notes were left on the receipt and service slip as to their findings. No call was made to me to explain what, if anything, they found. My assumption is that they didn't check at all.

buren

18 de nov. de 2015

I've been buying all of my new Fords (15) from Gateway since 1985 - 30 years. I've used their service for all of these cars and have given very positive reviews/surveys until earlier this year. My wife's car left her stranded (broken down on side of road-she is 66!) several times and Gateway could not find the problem. Wife went on internet & found that a specific part was causing these issues but had not been recalled. She contacted Ford Customer Care & the agreed to charge us only 25% of the repair & the told Gateway to fix her car. When Customet Care called Gateway's Service Mgr (Alan Wozniak) he claimed he did not know her car was in the shop!! He LIED! My wife made the appoinment with HIM, took the car to him, gave him the key & discussed the situation with him personally!!! They also told us that all dealers have a pool of money to make such repairs for "prime" customers. They reviewed our purchase record, 15 new cars in 30 yrs, & said Gateway should have considered us "prime" & made this repair without intervention from Customer Care. Custumer Care then gave us an extended "Used Extra Care" warranty to make up for Gateways unacceptable treatment of us! A couple of months after this repair, my wife smelled "radiator water" inside her car. My son at I found water leaking out onto the ground from the area of the water pump. My wife took the car to Gateway and they did not find any issue! Weeks later my wife took her car back & showed them that her radiator fluid was low (she was adding water every couple of days) & there was no sign of water on the ground. Again Gateway found nothing wrong!! The car is at my house seldom being used. Wozniak told her he did not know if water disappearing into the engine would cause any damage. We have been waiting a couple of months for Wozniak to get a "loaner" so they can try again to find the problem & make a repair. He has told my wife to stop calling him & he will call her. I called Customer Care (Brian) 10/23 & they put me on hold & called Wozniak about this unacceptable situation. Brian came back on phone & said Wozniak promised to have a "loaner" before 10/28. He also said Wozniak admitted that neither of the 2 times our car was in the shop for this problem had been documented. No record of any repair attempt because he decided not to record car being at Gateway. This is now documented by Customer Care! I called Customer Care (Cassandra) 11/16 to say we have not heard from Wozniak & it is 3 weeks past the date he promised a "loaner" (again & again!!). Cassandra confirmed that the warranty they gave us has a rental car allowance ($30/day) when car is in shop & that Gateway should set up rental car & be reimbursed by warranty!! She advised that we should no longef use Gateway & that all our documented information would be reviewed at the next meeting to review their franchise!!! If we are being lied to & treated disrespectfully & unacceptably, others surely are, too. Customers: BEWARE!!!Buren & Bonnie Hollis+December UPDATEI emailed the CEO of Ford Motor Co. and he assigned Lynn from his Executive Offices to help. Dealers are independent so Ford has no control over them. After discussions with me and Gateway, she also recommended I use a different dealer. Gateway made an "offer" which I declined! To accept would usurp my right to free speech - WOW!! They wiuld not schedule repair unless I removed this and 2 other negative reviews plus cancel a Better Business Bureau complaint!!! Holy cow - that is just UNAMERICAN!!! I replied that after a quality repair I would remove or update the reviews. No response from Gateway!! Lynn agreed that I have the right to free speech. She made an appointment with a different dealer and my car is in their shop being repaired. Water pump is being replaced - that is what I told Gateway was wrong on their 1st attempt to repair!!! This dealer also gave my wife a rental car when she took it in for repair!! Repair & rental car is covered by warranty!! Lynn had agreed to pay rental car fee if it was not covered. She also agreed to pat our $100 warranty deductible! Trying to make up for our unacceptable and UNAMERICAN treatment by Gateway!! We will never use or recommend Gateway again!!! This event will be reviewed by Ford when their dealership renewal comes up for renewal! After 30 years of unfaultering loyalty, Gateway treated us with disrespect, discourteously, untruthfully, unacceptable, unappreciative, UNAMERICAN attutude!!! So I say "CUSTOMERS BEWARE"!!!!!!!

Jamie Estes

27 de oct. de 2015

Warm welcome and friendly staff. Overall great experience.

Jackie Cockrell

27 de oct. de 2015

I was a little disturbed that it took an extra day to get parts to complete the job, but overall the job came out fine.

Kenneth Mccoy

18 de oct. de 2015

Your service,parts and billing employees are a pleasure to deal with. Gateway has the best staff of people that I've seen since doing business with the dealership. Hope you can continue the great service. Sincerely Ken McCoy

Wayne Griswold

8 de oct. de 2015

Danny, my salesman, was great. The car I purchased is great, very happy with the friendly finance guy as well.

Tj Hutson

4 de sep. de 2015

2015 F-150. Brought in for oil change. Good service, friendly staff.

Kayla Morgan

1 de sep. de 2015

Professional and helpful in my selection process. I would recommend gateway to anyone!

Kenneth Ryan

31 de ago. de 2015

EVERY TIME I HAVE HAD TO DEAL WITH GATEWAY, THE STAFF HAS BEEN NOTHING BUT HELPFUL. WILL PROBABLY NEVER SHOP ELSEWHERE.

Vera Dittlinger

21 de ago. de 2015

Danny is a great salesperson who was very helpful and insightful during the whole process.

Kenneth Mccoy

17 de ago. de 2015

Mark has always made sure I got my car back ASAP. Rose and all the folks in the office and parts department are always courteous and helpful. Was very pleased to see the improvements to customer waiting area. Good Job!!

William Day

17 de ago. de 2015

Always pleased with service. and advice given by the folks at Gateway.

Joseph Andre Jr

8 de ago. de 2015

My Nephew found the 2105 Ford Fusion on the internet and met me at your dealership. While this car did not have all the features I wanted it met most of them. Danny was a good salesman and did not try to get me to look at other vehicles that I was not interested in. The price was in the range of my budget and after a little back and forth we were able to reach a compromised price. This is the first new car we have had in 10 years and so far I am extremely happy.

Kathleen Sumrall

6 de ago. de 2015

I like how the technicians come out and explain exactly what was done to your vehicle. Gateways techs go out of their way to assist all clients. One handicapped client was assisted to her vehicle that had been moved to a convenient location by a tech. I was impressed by their compassion and helpful manner. Love all st Gsteway.

Jefferey Albritton

1 de ago. de 2015

I purchased a 2014 F150 and I love it. The service was great and the Staff was very helpful

Layne Carter

28 de jul. de 2015

We have purchased our last three vehicles through gateway and every single experience was by far the best experience I have ever had with a car dealership. They simply are not what you expect from a dealership. They treat you like family and are always fair with pricing. They go out of their way to make sure you are absolutely happy with your vehicle. The auto body shop is equally impressive. The manager is very helpful and friendly. Anytime I have even the most minor problem he makes sure I'm taken care of with quality work in a timely manor. I would recommend gateway to anyone with the utmost confidence that they will have an equally impressive experience.

Cynthia Bennett

24 de jul. de 2015

I'm not happy with the warranty company I am paying. They haven't covered anything for me as of yet.

Robert Stein Jr

24 de jul. de 2015

as always gateway ford service department is the best!!!

Christopher Pirela-cramp

23 de jul. de 2015

I went in for my routine oil change and the staff was friendly and the service was fast.

Elizabeth D

21 de jul. de 2015

2012 Ford Escape XLT. Incredibly clean and well-maintained, when other dealerships I had visited didn't even care to make the cars look nice to try to sell them. Everyone was super friendly and welcoming and Danny was an amazing salesman who made sure to answer all of my questions (he was also well-informed about the vehicle in question), gave me a free tank of gas, and even a free detail for use at a later time. The financial manager (Shane, I believe?) helped explain all my financing options to me and actually got me a great deal and I am incredibly happy with everything about purchasing my first vehicle by myself. And yes, I have already recommended your business to several of my friends and classmates. Hopefully this car lasts me a while, but when it is time to get a new one, I can guarantee Gateway Ford will be the first dealership I go to. Thank you for everything! p.s. the nice thank you note was a great touch! Not many people do that nowadays and it really shows class!

Albert Schexnayder

18 de jul. de 2015

took vehicle in for oil change. rec'd courteous friendly service. had granddaughters with me andthe employees at Gateway greeted them, took a minute to talk with them, and showed an interest.great people at Gateway Ford

Barbara Digeorge

17 de jul. de 2015

Service was great! Mark was the person that serviced my edge n did a great job. The people at gateway r friendly.all our past vehicals came from gateway ford in ponchatoula. :))))

Nicholas Tolson

14 de jul. de 2015

Joe was a great salesman, never felt pressured, intimidated, or pushed on my car buying decision.

Lee Ann Erwin

13 de jul. de 2015

Your staff are always welcoming and responsive to my questions and needs. I really appreciated the shuttle service you offered when I dropped off my truck on the way to work! Thanks so much!

Judy Vice

12 de jul. de 2015

great service, warranty was consulted and approval was obtained for work done

Ricky Umbach

7 de jul. de 2015

Friendly service and always willing to do what it takes to help their customers get back on the road.

Jeromy Babin

3 de jul. de 2015

Great job on oil and filter change also change my air filter

George Heine Jr

3 de jul. de 2015

Gateway Service Dept. gives us great service, and your staff is always kind. Thank you, and keep up your great service.

Savannah Vicaro

2 de jul. de 2015

It was a great experience. The employees were all very helpful! They helped me purchase the car I was interested in and made everything successful. I was very pleased with the service.

Robert Comeaux

19 de jun. de 2015

Worked with Joe Campanella several months until the time was right to buy. No pressure, friendly, professional and courteous staff. I'm thrilled to have bought my 2015 Mustang flashback from Gateway Ford.