OneLiveBadger

7 de dic. de 2013

Had car in for service multiple times. Each time had to return due to issues not resolved. They were unapologetic and acted like I was doing them a favor. Will not return for service or purchase a car from this dealership.

DTack18

27 de mar. de 2013

I went to Ganley to have my key FOB reprogrammed in my car because I replaced the battery, and it stopped working. I brought in two key FOB's, they said one had internal problems, but that was fine. Then, after I paid, I asked where I could pick up my car, and the cashier said it would be out front, it's probably getting washed. I waited at the front door for about 15 minutes, asked the man at the front desk where my car was, and no one seemed to know where it was. I had to go find it myself. The Key FOB only worked for the rest of that day, and once the next day. I came back a week later to get it reprogrammed again, and the worker told me that I must have dropped it because it was broken. He then told me that If I got another one, he'd program it for free. I got another one from Ebay, and took it back in a couple weeks from the last time I was there. Everything went fine (so far), and then when he gave me my invoice, he said he would only charge me $25 this time (same guy who said he'd give me it for free). I then told me he said he'd give me it for free, and he said he'd take care of it. So it took me THREE times to go up there just to get a key FOB reprogrammed. Needless to say, I will not be back up to Ganley again.

lrmolter

13 de nov. de 2012

Patrick Griffith was highly professional, courteous and helpful throughout my recent purchase of a new Malibu. From start to finish, he continually stayed in contact with me without being annoying. When it came time to set up the purchase and financing, Dan Flack stepped in with equally exceptional service. He made certain I received the best rate possible.I prefer to deal with Ganley in Aurora because of the professionalism and knowledge of the entire staff.Each employee is genuinely friendly and works with the consumer to make certain they are satisfied from start to finish - and even after the purchase.

Tony V

19 de oct. de 2012

Had a good experience buying a car from this dealership. They were professional, helpful, and made our out-of-state purchase go smoothly. My wife and I were both pleased with the service we received. Thanks!

kauffmanm

8 de oct. de 2012

Didn't waste too much time over negotiating price. Other employees got the car ready for me to test drive while Keir was taking care of another customer. Dealership was clean and inviting.

Danielle

6 de sep. de 2012

Everyone at this dealership was very knowledgeable and friendly. I set up an appointment to look at a car and they had it ready to go when I got there. They were able to quickly find me a lender and get my application processed. Would definately go back!

Dbeatty

14 de ago. de 2012

I had a great experience! They were very helpful andvworkedvwith me on the price I needed for a car payment. They were also very informative on the types of warrant ended warranties that are offered.

galebarr

13 de ago. de 2012

I was so impressed with the customer service provided to us by Patrick Griffith and Dan Flack. They were attentive, polite, knowledgeable and understanding. My husband Gil loves cars and getting into a new 2013 Malibu was a dream come true for him. It took my husband at least one month or more to decide about getting this car. This dealership and these individuals never pressured my husband once or made him feel badly that he hadn't decided quicker on a car. Patrick Griffith made us feel just great throughout the whole process. You have some fantastic employees at this dealership. In fact I am going to encourage my Aunt Alice to look at your cars.Thanks again.Gale Barr a very satisfied customer

JohnJenkins

13 de ago. de 2012

My wife and I purchased a new Chevy Equinox from Ganley of Aurora on 8/12/12. Our salesman, Patrick Griffith, and the finance manager, Dan Flack, were extremely courteous and professional. Both gentlemen made us aware of the alternatives available to us without any "hard sell," and processed our vehicle purchase quickly and efficiently.

arthur77

28 de jun. de 2012

I would like to thank Dan and Parrick for a job well done. Ill be looking forward to working with them again on my next purchase. Dan and Patrick deserve the ratings above because of how I was treated. Thank You, Art Steckel

dsevel

27 de jun. de 2012

They worked with me to get me the car I wanted and a good price on my tradein to make the deal work . My car and paperwork were ready and waiting when I came to pick up my new car.

ejkoubek

23 de jun. de 2012

My father and I recently purchased a new Chevy Cruze from Ganley in Aurora and the whole experience was very positive. Patrick was helpful and made the whole transaction easy and enjoyable. I'm extremely happy with my new car.

C&Janson

30 de abr. de 2012

We began and ended our search for a new or good used car at Ganley Chevrolet in Aurora. We were both very impressed with the wide selection of cars, pricing and best of all Bob Nero. He put us at ease from the get-go. No hype, no flag waving just gently guiding us to the cars that might be of interest. Long story short, we bought a new Malibu at an excellent price and couldn't be happier. Bob went along with us on the test drive (very helpful) pointing out the car's features and made sure we fully understood all aspects of our new car before driving it home. His walking us through the Onstar and XM Radio features deserves another A+. In addition to selling cars, Bob also gave us confidence in his word and in the dealership he represents. He's a man well worth tracking down.

dave&julie

28 de abr. de 2012

Everyone we met at the dealership were very helpfull and did not try to rush us into buying something we realy did not want Patrick and Dan were great. We will recommend them to anyone we know looking for a great deal and we will be back for our next new car. we love the no pressure sales again it was great. kudos to Patrick and Dan

Kelikins022

27 de abr. de 2012

Customer service was wonderful, employees were friendly and helpful. Car was detailed and looked great and ready to drive home. Lenny Johnson was not pushy or rude. Great experience with him. Appreciate everything.

hime1860

26 de abr. de 2012

Absolutely the best sales person whom we have ever dealt with. We spent over a week looking at used and new cars at several dealerships and Lenny was a perfect fit for us. Took the time to explain everything that we needed to know but got us out of there as soon as possible, since car shopping isn't very easy with a 3 year old and a 6 week old. I would highly recommend this dealer and salesman to any of my friends. Also loved dealing with the finance department, Dan Flack. He related to us really well with having children and even helped entertain the 3 year old!!!

Happy Mom Driver Now!

20 de abr. de 2012

Best experience with a car dealership! Patrick Griffith did an outstanding job answering EVERY question we had and was expedient in returning phone calls. (He even gave us his cell phone and worked with us on his day off!) He found us the exact vehicle we wanted. Patrick truly earned our business. He is very professional and treated us with respect and appreicated our business. I have never experienced such a wonderful experience in purchasing a new vehicle as I did with the great staff at Ganley. This is my fifth new vehicle purchase, but the first time ever with Ganley. By far this was the best experience out of the dealerships I have dealt with in the past. Thomas, the sales manager met with us personally, and helped us with our purchase. Dan, the finance manager, answered all of our questions and got us the best possible rate for financing. I just can't speak highly enough about the professionalism with the gentlemen that we dealt with. If you are thinking of a new vehicle - do yourself a favor, and drive to Aurora and see Patrick. You will drive away with the exact vehicle you wanted and have met a new friend!

ena

19 de abr. de 2012

My husband and I live in Cleveland so we checked online for cars at the Cleveland Ganley. No luck finding what we wanted. So I took a looked at the Aurora Ganley. We are so happy I did! The staff is wonderful! Everyone smiles and is in-sinc with each other. We say it is definitely worth the drive and the time it takes to go to this car dealership! I couldn't thank the staff enough for everything they did for us so that my husband left with the car he wanted for his birthday! We will go to Aurora for our next car and for all of our family members!

dobos210

14 de abr. de 2012

We bought a used car. Everyone involved in the car sale was very courteous, businesslike, and knowledgeable. Patrick, our salesman, did an outstanding job and answered all of our questions. Allen, Dan, Tom, and Bob also played a role in our satisfying experience. Dan did a wonderful job with the financing paperwork and we felt like we were given the best deal possible. It was also the little things that made our visit enjoyable. We were welcomed by everyone and offered beverages. Our insurance company was also contacted to update our insurance on the new car and the license plates were transferred and the registration will be sent to our house. We were able to walk out of the dealership with our new car and not have to worry about making additional calls to insurance companies and banks. Overall, the experience was extremely positive. We will contact Ganley the next time we need another car.

jr3813

5 de abr. de 2012

The whole dealership is friendly and helpful an d makes you feel that you are what counts. This is the first time i have bought a truck from them and was great ! I also have dealt with the service department with my last truck , a great bunch of guys ! highly recommend.

Doodle9

4 de abr. de 2012

I gave this dealer the rating I did because they were honest from the start and worked with us to reach our goal of finding a car that we could buy.

Jdebrouse

31 de mar. de 2012

I went to many different dealerships in the past two weeks and NO one took better care of me then Bob and Daniel. There was no games played I told them my price and they got me the best car on the lot a new 2012 fully loaded Cruze and it is beautiful. I strongly recommend you visit Bob and let him help you make your next big car buy.

deannaetling

24 de mar. de 2012

Excellent customer service from start to finish. I came in because of letter Ganley Chevrolet sent out abount trade ins. I was greeted promptly. Ken was friendly and listened to what I was looking for. He explained a lot about the car before we even drove it. He introduced me to the new Chevy Sonic LT. It is a wonderful and comfortable car to drive. I was happy with the price I got for my trade. Ken, Thom, and Dan even stayed late to complete the sale. I also appreciate the fact that Bob Ganley came by to make sure my transaction was going smoothly. I appreciate all the time everyone spent to make sure I was comfortable with the transaction. I would highly recommend this dealership.

sonjadye

22 de mar. de 2012

Employees were friendly but yet professional. Our automobile specifications were determined and met. Lennie worked diligently to find the car which would satisfy our needs. We would recommend him to anyone buying a car.

Jspitzer

31 de ene. de 2012

I had a very fast and pleasant experience purchasing my new car! Chris Shaughnessy was amazing! Highly reccomened! He showed me all the operations on my vehicle while being patient and cheerful! The dealership was spotless and inviting! I will continue to shop with Ganley and Chris, as well as letting everyone I know to shop there. Purchasing a vehicle can be stressful, not with Mr. Shaughnessy! It was a piece of cake!

micaela23

28 de ene. de 2012

Sadly, I became almost stranded across the street from Ganley Chevrolet of Aurora when my 2008 PT Cruiser over heated and started smoking. Thankfully, their service department was able to help me out. After realizing they were going to keep my car for a few days to order parts and fix the issue and living about 45 minutes away, I was stranded at the dealership. Since I have recently moved to the area I did not have many friends who would have been able to give me a ride. The cost of calling for a taxi would have been over $200. All rental companies had already closed for the night. I was in a bind. THANKFULLY, the kind people at Ganley allowed a salesman to leave early to give me a ride all the way home. AWESOME!!!! It was like they were angels sent from God. After finally getting my car back after about 3 days, I was persuaded to take a look at some other possible opportunities for a means of transportation. Given that I drive around the state for my occupation, my car is VERY important. It's VERY IMPORTANT that is runs smoothly. Lenny Johnson, a sales consultant, did a wonderful job explaining all my different options of what the dealership had to offer that would be in my price range. I didn't feel pressured. It was an awesome experience. Low and behold 2 days later, I had a new car, 2007 Jetta, which I LOVE. I just want to say that Ganley Chevrolet of Aurora has BY FAR been the best car dealership sales consultants I have ever met. As a whole, every single one of them greeted me with smile and I felt so welcomed. Anybody looking for car whether it be used or brand new, GANLEY CHEVROLET OF AURORA IS THE PLACE TO GO!!!!!!!!!

Kinghorn26

27 de ene. de 2012

I originally found our 2010 Lincoln MKZ at the Ganley Ford dealership in December. I live in California, and had some trouble coordinating the purchase of the Lincoln before that dealership closed. The car was transferred to Ganley Chevrolet of Aurora, where Mina Fanourakis took over the deal and made it seem less. The whole team at Ganley Chevrolet was very accommodating and pleasant to work with.

MichelleElana

26 de ene. de 2012

Chris is always available and attentive to any questions or service related issues related to my vehicle. He goes out of his way to make sure I never leave the dealership with unanswered questions or concerns. When my vehicle was initially purchased, the process was quick and easy....very efficient. Chris understood my needs, found the vehicle that was ideal for me and negotiated the price fairly. Excellent experience.

np_fanman

25 de ene. de 2012

very pleasant atmosphere, no pressure regarding the sale, even though it was close to closing time we were not rushed in any way. they worked hard to get the APR that we wanted. I have bought a lot of cars and trucks over the years, and this was by far the best!

Jmehallis

25 de ene. de 2012

It was nice to have everything done exactly how and when it was promised. I felt as though he was concerned that I buy the right vehicle. I was so satisfied that I ended up buying three more vehicles within a month.

ohrunr15

24 de ene. de 2012

Was tired of dealing with dealerships that are not local to me. With the used car market still favorable, I was looking for a good trade in price for my 2005 Chevy Silverado 4x4 Extended cab.This dealership is close to my house, and they were running some lease specials on the Cruze, Equinox, and the Volt. I highly recommend all three, although admittedly I only drove the Cruze and the Equinox. (Some friends of ours just bought the Equinox a month or so ago, and recommend it). The Volt was not in my current budget. They encouraged me to drive it, but I was worried I'd want one even more!I was greeted upon walking in the door, and was introduced to Mina Farnoukis. This guy knows his cars. You'd think he's been selling Chevy's for 20+ years. Plus, he takes the time to ask questions, and he hears what you are telling him. He will make suggestions based on your needs, finances, etc., but he lets you drive the sale.I was very much looking for a inexpensive new car with great gas mileage. They gave me a fair price on my truck, and I got the Lease payment I needed for a new red Cruze Eco. I recommend the dealership, the Cruze Eco, and especially Mina. You want to buy a car from someone that knows and enjoys cars. The managers and Sr. Salespeople stopped by to make sure I was being well taken care of, and to answer additional questions. The manager took the time to thank me for my purchase, and promised the dealership would stand behind the car. They have a nice open showroom, and plenty of new and used cars on their lot.BTW: I visited other dealerships in the area and online. I drove competitor vehicles, and felt that buying the Cruze from Mina at Ganley Chevy of Aurora was the way to go.

walsh226

24 de ene. de 2012

Chris was such a help in my search for a new car. I originally had no intention of buying a Chevy, however he completely sold me on the Chevy Cruze while I was out shopping. He gave me the best deal of all of the vehicles I was looking at and I am very glad I listened to his recommendation. I absolutely love my Cruze and would recommend Chris to anyone. He is a very knowledgeable salesman and a great guy!

bink1058

24 de ene. de 2012

My overall experiance at ganley was great eveyone working was very down to earth And i am giving the rating i am because my salesman was great not too pushy and was very informative.

Dallis

24 de ene. de 2012

Was greeted properly upon arrival. Dealership was very clean and treated all customers there whether for service, new or used vehicle sale with over the top service while observing the surroundings when picking up new vehicle. Would do business again.

archangel_2003

24 de ene. de 2012

Minas is a pretty efficient and knowledgeable salesman. He works extra hours and goes above and beyond to find you what you want. Giving him a better sense of what I was looking for he found a better vehicle than what I was originally looking for. Pretty enthusiastic about what he does and it makes it easy to recommend more people to him, as I've already done. At least for me personally he is the right blend of personality that I enjoy in a salesman, knowledgeable enough to find what I need, giving of the facts, giving of suggestions, pointing me in the right direction and allowing me to make my own decisions. As long as he's a salesman I will continue to send him referrals.

LARRY COLE

24 de ene. de 2012

I GOT A GREAT DEAL ON MY CAMARO -THE STAFF WAS FRIENDLY-COURTEOUS AND KNOWLEDGABLE-I WOULD RECOMMEND GANLEY CHEVY OF AURORA TO ALL MY FRIENDS AND FAMILY

Srubin1

23 de ene. de 2012

Freindly,informative, helpful cares after the sale,I will return. He helpes with any and all service issues. calls on how everything went. nice person and professional

Newcarowner7

23 de ene. de 2012

It was a pleasure working with Chris at Ganley. He sold me a 2012 Cruze and did it with record time! I was in and out of there in one afternoon.

bigts

23 de ene. de 2012

Purchased multiple vehicles at this dealership. Very helpful and service was great. Dealership was very competitive in pricing, and had the vehicles in stock for purchase.

afusco

23 de ene. de 2012

Great working with Chris on my purchase. He made me the deal that made the most sense and didn't make me stay there all day to complete the process. Will definitely go back when ready to buy again.

reed216

22 de ene. de 2012

Dealing with Chris was straight forward and easy. He gave me a bottom line price and explained why and how much the dealership needed to make on the sale. This approach removed the back and forth haggling and made the process enjoyable.

hillfunk

21 de ene. de 2012

I called Ganley of Aurora one afternoon after getting the run-around with other dealerships. By that evening, Ganley of Aurora had approved us for a brand new Chevrolet Malibu LTZ and the entire process was seamless. Chris Shaughnessy was very prompt and thorough, and I would definitely recommend him and Ganley Chevrolet to family and friends!

srtgr8t

19 de ene. de 2012

We drove over 3 hours to pick up my new car (2006 SRT8 Cherokee) along the way we had some car trouble. I called my salesman Chris,he wasmore tha willing to help and he came right out picked us, called AAA had our car towed to the store. Once my truck was fixed Chris was completely ok with us shopping and going to look at the other intended vehicles. After we were treated by Chris and Steve in the service department so friendly and professional, I knew we had to look nowhere else for our vehicle. Chris worked with us to make the vehicle affordable and Dan in finance helped tremendously with the financing and getting us a great rate, so we wouldnt have to use our credit union. The only thing I wish or could ask for is that we would have found Chris and Ganley of Aurora sooner. Thanks again to all involoved and although 3 hours away we will tell friends and family of our experience

Pestello

19 de ene. de 2012

Most of the experience was done via the internet. Spoke with the sales associate a few times and was treated very well. There was absolutely no pressure. The sales associate was honest and had integrity. I received a great price and the car was delivered to my home....who does that?! Would higher recommend this dealership and will purchase from them again!

andrew216

19 de ene. de 2012

Chris was as friendly and helpfull as he poosibly could have been. I bought a great car with low miles for a fair price. When comparing to previous experiences I foundhim and your dealership to be the best I have delt with. I would highly reccomend him to anyone interested in a new or used car.

pacoo30

15 de ene. de 2012

Bob Nero was a great to deal with, he knew all the answers we had questions to! He went though all the options on the car when it was delivered.Daniel Flack was great as well, he was very through with all the financial paperwork.

Af5889

11 de ene. de 2012

When i came to Ganley of Aurora Matt was very helpful. He listened to what i had to say in what i wanted as far as a vehicle, pricing, and what i could afford. I was shown different vehicles all in my price range and that met the criteria in what i wanted. We took a couple vehicles for a test drive to see how I actually felt in the vehicle. Afterwards Matt was able to work with some numbers and help me find exaclty what i wanted. If someone asked me today where to buy a vehicle i would tell them go to Ganley of Aurora and ask for Matt Reinhart he's the best and will take good care of you.Amanda

Jeff Black

9 de ene. de 2012

Chris Shaughnessy drove a new Tahoe to my house to see if it would fit in my Garage and for me to test drive. He later came back to the house, after the sale, to help program the door opener. The manager worked the sale too. Both avery friendly when I come in for service or wash

jablackmetlife

9 de ene. de 2012

Both of these men helped my located a vehicle I needed. They were friendly and worked with me. Chris even came in on his day off to make sure I was taken care of.

miedema

9 de ene. de 2012

the Salesman (Matt) was friendly and willing to listen to the needs of the prospective customer: used, certain size, price limit, necessary capabiities of the vehicle and what was not needed.It was a rainy night, the Salesman provided an umbrella, offered to sit in the back seat during the test rides so my friend (to potential buyer) and I could talk about the vehicle.the salesman offered to locate other vehicles in my friend's price range and was willing to show us the locater feature of this dealership.He also took the initiative to have the finance manager come in to meet with us.

rayne9707

9 de ene. de 2012

Started the buying process by sending chris an e-mail for a quote he gave an honest good price. He was very quick to respond to my e-mails. He got us a very good price on the car and looked diligently for any discounts that we qualified for on his own. My mother loves the new car and chris made sure her buying experience was a plesure.

Judith Kovach

9 de ene. de 2012

I had a very pleasant experience buying my first new car. Both Bob & Dan were very helpful, knowledgeable & curteous. I'm also pleased to be helping the economy by buying a Chevrolet...

Dave Aubin

9 de ene. de 2012

Chris Shaughnessy was absolutely great to work with! I honestly believe that Chris worked to get me the best possible price for my vehicle. I have purchased 3 company vehicles and one personal vehicle from Chris and Ganley over the past 2 years and every experience has been excellent. When I first bought by Camaro I was having a problem with the remote start and Chris made sure that everything was taken care of to my satisfaction, including the use of a loaner car for the day mine was in the shop. Thanks - Dave Aubin - daubinatanderson-dubose.com - 216 - 408 - 8024

jrblack

9 de ene. de 2012

This dealership was very friendly and easy to deal with. They make buying a car a stress free process. Both chris vitale and chris Shaugnessy spent time to personally get to know me and the kind of car I wanted. Went well into Pennsylvania for my new truck. Would recommend both the dealer and chris' to anyone. Thanks for all your hard work!

vpotts

8 de ene. de 2012

We were very pleased with our experience at Ganley Chevrolet. The staff is very friendly and helpful. Chris was very thorough and accomodating. We will definitely recommend this dealer to others! Thank you.

laurenb23

2 de ene. de 2012

Matt was very polite, and not pushy. Listened to what I wanted as the customer. Great experience. I would purchase another car from this dealership.

jeavenson

2 de ene. de 2012

They were very professional, not pushy, and got the "exact" vehicle that I requested. The vehicle was delivered in the correct configuration on the date that was agreed upon.

darleen1255

2 de ene. de 2012

i was recently looking for a car, shopping around i ended up at Ganley's i met up with a guy named Matt Reinhart i asked him some questions and he answerd them very respectful and had a smile the whole time and he made me feel good i will recommend all my friends to stop there and talk to Mr.Reinhart and purchase a car.

elissa22

2 de ene. de 2012

It was a great experience working with Matt. We were greeted at the door and everyone was very helpful. The atmosphere was very clean and comfortable. I look forward to working with this dealership again to purchase a vehicle.

Hbum12

2 de ene. de 2012

I had a great experience at Ganley Chevy of Aurora. Upon arriving I was greeted within minutes by a wonderful salesman who was very kind, helpful and professional. I was looking into buying a new suv and found many to choose from. Although I did not purchase on that day im sure I will be back soon!

Kathy Ford

30 de dic. de 2011

I had a wonderful experience at Ganley in Aurora, they went above and beyond to find me the car I wanted during the busiest week of year. Rob consistantly kept me informed of the current status of getting my car and even sent someone 320 miles to get the car once it was found. I will be recommending Rob and Ganley to all my friends and family.

twonacott

22 de sep. de 2011

Bought a used 2007 Ford Explorer Sport trac with 63,000 miles that was marked with warranty. The sales team went on and on about how it had been thoroughly tested and checked, and that the truck was in pristine condition with no accidents and only one owner. A few days after purchased, the brakes made a funny humming noise. Took it back and was told there is nothing wrong. I returned a day later a told them the noise was still there. They told me the rear E-brake was corroded and falling apart. They replaced the rear rotors and brake system. The same day the noise occurred even worse than before. I was told i could bring it to the west side Ganley Ford. Now they are telling me it is a bearing in the front tires that are causing the noise. I called Ken Ganley to explain that for the two weeks I've owned the truck, it had been in the shop five days and that I no longer want the vehicle. The manager from the dealership called me and told me their service team had dropped the ball and missed these problems in there "rigorous" inspection, but returning the vehicle was not an option and that he really didn't have to fix anything because the truck was "As Is" even tho the description on the buyers guide said otherwise. Also even tho its a small issue, the truck was falsely advertised as having an ipod and mp3 player connection when it does not. I still have not gotten my truck back from the shop but i intend on going for a long drive as soon as i get it back, and if the problem persists I will seek legal council in the matter.

Pissed_off

22 de feb. de 2011

They are crooks and sold me a wrecked car that under the poor repair job fell apart within 3 months of purchase. I called them to be told I bought a 2010 Camaro as is and they weren't fixing it. They are the worst car dealer I have ever dealt with and I wished I had more info on the whole Ganley outfit before I even drove there from Pennsylvania.