Dogpoint

12 de jul. de 2016

Very easy to deal with. Brandy was great. Made buying a car very easy

Gracie's Driver

10 de jul. de 2016

I visited several car dealerships looking for just the right car for just the right price. The salesman at the pre-owned dealership at Friendly Honda listened to what I was looking for and answered all of my questions. I was fortunate to find a car that had been purchased new and serviced before being traded in at the same dealership. The process from test drive to purchase was easy.

Jaynkate

2 de jul. de 2016

Could not believe how quick and wonderful everything was! We were toward the end of our lease and my husband went in just to have the car checked and to see what our next step would be, the very next day we had a new car!! It was great! We dealt with Scott Gregg and Jim from finance and they were both wonderful, so helpful! A top notch experience....we will definitely be sticking with Honda!!

hank

2 de jul. de 2016

Dealing with Ron Alexander for the fourth time has proved exceptional as before. He takes the time to instruct you of the vehicle's nuances.

Ecorbettj4

25 de jun. de 2016

We are very happy with the attention and service we received. Highly recommend the team at Friendly Honda they were very good to us K&E Johnson

Accord_Owner

17 de jun. de 2016

I walked into the pre-owned department on Wednesday June 1, 2016 and by June 2, 2016 I drove out with a brand new pre-owned Accord. I love my car! The staff were great, friendly and courteous! Talking with Tom and Bruce was so easy!I knew what I wanted and they knew how to help me get it!

French 123

16 de jun. de 2016

Chaz and Brian were a pleasure to work with it takes far too long to purchase a car, but the overall experience was good. When Chaz went over the crv with us he was very thorough and extremely helpful.

Bash sings82

16 de jun. de 2016

Papa is great guy am glad that me and my wife both bought our cars from him very helpful young men and professional thankss i

Yale123

12 de jun. de 2016

They care about customer deeply. Price is very reasonable. As the name says, all the people there are very friendly. Highly recommend to people searching for good cars and good services.

js

8 de jun. de 2016

Justin and Paul make the experience very easy. They are very helpful and easy to deal with. This is our fourth car with them. Highly recommend Friendly Honda.

sharon

7 de jun. de 2016

Had the pleasure of dealing with Laura Sterling a second time to purchase my car. She is friendly, knowledgeable, professional and does not pressure you to make any decisions and helps you find exactly what you are looking for. She makes you feel like family!

carolyn

6 de jun. de 2016

I recommend you see Chaz Goodman who is professional, courteous, very knowledgeable, and no pressure. I was trying to decide between the different models, and Chaz took his time to explain the features. I had very little paperwork to deal with as it was all taken care of by Chaz and Paul Hoffman. The car at delivery exceeded my expectations. Chaz showed me how all the features work and set up my phone to sync with the audio. I just Love my new Civic!!

regina

4 de jun. de 2016

I have brought several Honda vehicles from friendly Honda and it been a great experience. Rick is very good and not pushy when conducting a sale. Very polite and courteous service to us.

Booth,Nancy711

22 de may. de 2016

I have been looking for the perfect Honda CRV for about a year now. I finally found one. I have to say service from the time I walked in till I left was an absolute awesome experience. I told them which car I wanted. The salesman even took me for a test drive. Both Peter Arvanetes and Colin Obrien worked their magic for me. Would definitely recommend this dealership to friends and family. A very big thanks to both of them. I just love the SUV. Extremely Happy!!!!!

bs

19 de may. de 2016

Scott Gregg was very helpful, He took his time explaining all the cars features. The car looked great at delivery. The dealership was clean and in a good location.

Mjfishcop

13 de may. de 2016

I have purchased 5 Honda vehicles from Friendly Honda and they have all been a wonderful experience. My salesman this time was Papa and he was excellent to deal with. Thank you Friendly Honda.

Honda Fan

7 de may. de 2016

Friendly Honda sales and service provides polite, courteous service to us. My family has owned 11 Honda vehicles since 1990, the last 8 have been purchased at Friendly. We bypass our local dealershipto go to Friendly because of the quality of care we get there. They deal with problems when they arise and they go the distance to achieve customer satisfaction. We would and do recommend Friendly to others.

maggioland

6 de may. de 2016

Go out and tell everyone you meet that there is only ONE place to buy a car... And THIS is the place. Better than friendly staff. Better than clean enviroment. Better than anything in my many, many years of car buying/leasing. From now on I'm ONLY going here. I recommend you do the same!

andrew kolesar

6 de may. de 2016

Now I know why the dealership is called Friendly Honda. No hassle or pressure. Sales person, Rick Studler was very helpful. After a terrible experience at Healey Hyndai it was a pleasure to deal with Rick at Friendly.

TobyByrd

28 de abr. de 2016

We had a wonderful experience with Friendly Honda. We had to complete the transaction long distance as we were away for the winter. They were pleasant, helpful and efficient.

Real Reviewer

13 de abr. de 2016

As stated in the title of my review, I didn't purchase a car from Friendly but I would still recommend them. The service dept and sales department were extremely "friendly" and courteous. If you're looking for a pressure free buying experience, talk to Pat F. or Brian G. Not sure these guys want their full names out there.

jstodaro

12 de abr. de 2016

Many thanks and kudos to [Papa Mbaye] for finding me this low-mileage, previously-leased, 'original' body-style 2015 Honda Pilot EX-L w/ Navigation. By the way, I also purchased my previous new-used 2011 Honda Pilot from Papa back in 2010. The man is amazing! He wants you to be completely satisfied. Absolutely, I would highly recommend that you go to Friendly Honda and ask for Papa Mbaye next time you're looking for a new or used vehicle. Thanks Papa!Also, many many thanks and kudos to the Friendly Honda service team, in particular, to [Jim Wargo] and [Veronica Sarles], and also to the rest of their service department for quickly taking care of the scratches I accidentally discovered a couple weeks after I took delivery of the vehicle. And they were so good about it... no push-back, they just wanted me and my wife to be completely satisfied customers. Very professional and courteous to say the least. So... yes, absolutely, I would highly recommend the Friendly Honda service team next time you have a problem or need service. Thanks guys! Joe Todaro

Love

12 de abr. de 2016

The reason for my rating his friendly Honda his the greatest..the person that I go to he was great he never stop until he makes us a deal..I would recommend any one to friendly honda..just saying to everyone at honda continue to do the great job u guys r doing..plus the gentlemen that help us out u where awesome..u guys desire very excellent

Melissag83

11 de abr. de 2016

My husband and I went into Friendly Honda on the hunt for a new used minivan... We had previously been to a different area dealership and had a very bad taste in our mouth. Upon arrival at Friendly Honda our experience started to change from bad to amazing, we were greeted with a friendly hello and offered beverages. Our sales rep Peter Arvanetes was helpful, knowledgeable, very kind and the number one quality honest from the get go. He helped us pick the van that suited our needs without any hassle. We now have a great minivan and next time a friend or family member is shopping plan to send them right to Peter! Without a doubt Friendly Honda is the way to go!

joe07

10 de abr. de 2016

This was our 13 Honda purchased at Friendly Honda in Poughkeepsie, NY. We keep returning because of the fair and friendly sales and service we had received since 1985. And will return Friendly again for our next Honda purchase.

Chris Robertson

30 de mar. de 2016

I had a good experience this time around!! I enjoyed searching and choosing my new van!! Thank you frank!! Frank did go out of his way to make sure I had a good experience!!

Jerry Parsley

26 de mar. de 2016

This is the third new Honda I have purchased at Friendly Honda. Rick Studler has sold me all three new cars and I have been extremely satisfied. I have had all my cars serviced by Friendly Honda. The whole team at Friendly really impresses me with their professionalism and the personal attention they give to me on each visit.

Olga Touloumi

25 de mar. de 2016

Great experience. They tried to meet my financial needs, without trying to sell to me cars beyond my means. Very helpful and not pushy. I would do that again. Special kudos goes to the financing team!

niceguy125

25 de mar. de 2016

If anyone is going to buy a car from friendly please see Ann Marie, she is the best. I was treated like i was her son. everyone must see her if you are purchasing a car.

NotAhappygirlwHonda

22 de mar. de 2016

Although I was not please with Tom Pratt and his unprofessional ethics... I want to say Thank you to Mike Glenn and Jim Libutti for their professional courtesy and immediate response to my complaint. Thank you for exchanging my vehicle.

jmd629

22 de mar. de 2016

I walked in there just to check out my options for a new car. The sales associate took the time to find out exactly what we wanted and needed rather than sell me to most expensive. I actually thought I needed a larger car but after we looked at the floor samples a smaller SUV was perfect for our needs. Everyone helped with the accessories that would be best for me and worked with me financially. That was so refreshing! I even went home to measure to make sure the car would fit in our garage because we had recently made a modification and the length was less than standard. I would tell all my friends to check out Friendly Honda before they bought anywhere else.

Hondagirl1014

16 de mar. de 2016

I have to say that Patrick gave me the best experience I could have asked for! He went above and beyond by helping me put my car seat in the car, which wasn't easy. If anyone I know is looking for a new car I will be sure to give his card to them because of how great he was. Also James is Amanda inv sales manager, without his help I probably wouldn't have been able to walk out of there without a car.

angela

13 de mar. de 2016

I am very happy with my experience at Friendly Honda. Our salesman Rick was knowledgeable and very attentive to my needs. It was a pleasure doing business there.

like to drive

10 de mar. de 2016

This dealership stands up to it's name. The staff is always friendly and professional. Service is a breeze the advisors get you in listens to what you have to say and recommends the right service.Then I enjoy a cup of coffee and roam around the show room

kris927

7 de mar. de 2016

I worked with Justin Tomasulo, and my experience at Friendly Honda is always positive, and pleasant experience. The Sales Team is wonderful. I truly enjoy working with the sales Team. I drive from Brooklyn, NY, which is a two hour ride. But i would rather drive 2 hours to get that service then sit in our local deal and be schmoozed to buy a car. They are very honest and i have never been forced to buy a vehicle. I have never received that type of service at any Honda dealership in the Tri-State area. I would recommend the trip up to Friendly for positive buying experience.

Flash

6 de mar. de 2016

Patrick was outstanding in guiding me to my 1st Honda! He never pushed me to hurry my decision but was there with an answer for every question. I love my new HR-V so much that I want to drive all the time.

CrazyForHondas

5 de mar. de 2016

Working with Peter Arvanetes was a pleasure. He was easy-going, personable, knowledgeable, and never hurried or pushed us in our decision. And after we found what we wanted, we were able to complete the purchase quickly and with ease. Peter took care of many details while Jim Libutti worked quickly and efficiently on the details of the financing. In one afternoon, everything was done - we appreciate this so much, since we needed a car ASAP. Thanks so much for everything!

Suzi-Q

29 de feb. de 2016

We were a little intimidated going into this as we felt very out of date. Well, there was nothing to worry about! Rick put us right at ease and made the entire process simple. We knew we wanted an Accord without too many bells and whistles and Rick found just the right car on your lot. Two days later he went over the whole car with us and we were off in our new car. Friendly Honda lives up to it's name! We will be back for the next car.

Smiles

28 de feb. de 2016

Carlos was an excellent sales associate. He listened to what we needed and what we did not and did not push us into a vehicle that we did not need. I we recommend him to anyone.

Andrew Toomey

27 de feb. de 2016

First of let me start by saying thank you to Tom Muff. I came into the dealership looking for a Honda Civic Si but had very little hope I would get one. I explained to Tom of my poor credit and usually that would make a sales rep not even care anymore because obviously the sale most likely would not happen. But Tom maintained a extremely professional attitude and even checked a found a Si that was $4000 less in price. Within 1 hour I was committed to purchasing a vehicle. My first car I bought at another dealer was nearly 4 hours to get everything squared away. I am forever grateful and will ALWAYS purchase my vehicle from Friendly Honda and hopefully Tom Muff! Thanks again! Sincerely, Andrew Toomey 2012 Honda Civic Si

andrewbianco3

23 de feb. de 2016

I have over twenty years of car shopping and no experience has ever compared to this one. I was lucky enough to have Brandy as my sales person. She was very friendly and helpful, told her what I wanted in a car and she went out and got the exact one I wanted with a great deal. She was very detailed in explaining everything to me with no confusion. I am very happy with my purchase and will definitely refer anybody to this dealership. Thank you Friendly Honda

Matt H

21 de feb. de 2016

Great service from Carlos Scaloni and the entire Friendly Honda team. Would definitely recommend them to others to visit if you are in the market for a new car. The overall shopping experience was great, and the price was very fair as well. Carlos worked very hard for us to ensure we walked out the door with a new car we could afford. Thank you again Friendly Honda...we love our new HR-V!

Matt H

20 de feb. de 2016

My wife and I had started looking at the new HR-V from Honda. Friendly had one available to test drive, where many other dealers did not. We met with Carlos, who was great from start to finish. Carlos secured us a great deal, as well as the car which was not an easy feat with these cars being new and limited quantities hitting dealerships. We had worked with them, and another Honda dealership. Carlos not only answered all of our questions, but worked hard at getting us to where we needed to be with our payments. The whole experience was something you don't typically have these days with customer service. Thank you Carlos, and the entire Friendly Honda team. We LOVE our new car, and it won't be hard to decide where to go when the time comes for our next car.

C-Rex

13 de feb. de 2016

Awesome experience! Extremely friendly, felt welcome with no pressure. Had exactly what I was looking for. Care was ready for pick up extremely fast. Will be back to purchase next car!

Rick

8 de feb. de 2016

We were treated with respect. Everyone was helpful and friendly. Our salesman, Tom Muff, was humble and a straight shooter. Any concerns were handled with no hesitation. Pleasant experience. We will be back.

millbrook buyer

7 de feb. de 2016

This is the fourth car I've leased from Friendly Honda. I'll be back when this lease is up. Excellent car and service again and again.

Strauss

7 de feb. de 2016

We had a wonderful time at Friendly. Everyone was very professional and we thoroughly enjoyed our car buying experience. When we need to purchase another car we know where we will go first.

touring

6 de feb. de 2016

Starting with the very special sales person, Laura Sterling, Ending with delivery of my 2016 Civic Touring...this was the best experience. Ms Sterling clearly explained every detail with care and showed sincere interest in making the transition perfect. Kudos to Friendly for employing such a caring person. So glad I bought my car from her.

jmangano

6 de feb. de 2016

Coming into a dealership the last thing that you want is to be pressured by a salesman. The atmosphere at Friendly Honda was professional and made the entire process very easy, despite the amount of steps that need to be taken in order to complete the purchase.I entered the dealership around noon and left with a car later that day. I thanked Rick for making the process so easy. I have never been more comfortable with a salesman in my life then I was with Rick. There is always the anxiety that there will be high pressure when you go to a car dealership. Rick has a professional calming personality and presence that assures the customer that they are being taken care of and not taken advantage of.Paul from the finance office helped clear a lien from my trade in less then 2 business days. Thank you.

Honda22

5 de feb. de 2016

I had an amazing experience with friendly Honda! They were quick, efficient and got me the best deal. I had a new car within 24 hours. Great service, would highly reccomend using Friendly Honda and using papa as your sales representative. They weren't trying to scam me, just help me out. I will be staying with friendly Honda for a life time.

LeonardN

5 de feb. de 2016

I'm so happy with my relationship with Friendly Honda. I visited the dealership three months earlier when I first began shopping for a new car. Ricky Studler happily showed my father and I the new 2016 Civic and Accord models and gave us no hard sell (these vehicles really sell themselves!). The dealership checked in with a call, and over the next two months a couple more visits led to my purchase of the 2016 Civic-EX. The process was nothing but pleasant, and I'm thrilled with my new car.

NewCRVGuy

5 de feb. de 2016

My first Honda Purchase was a no nonsense smooth ride thanks to Thomas Muff and Colin O'Brien. I went into the dealership knowing what I wanted and they made it happen. Thanks guys!

Mikehamel83

26 de ene. de 2016

I was more than satisfied with the level of service I received. Great people!! Would totally do business again with these fine folks. Right on!

ydoc1947

26 de ene. de 2016

Having bought over 15 Honda's in the last 15 years, work and personal usage, I can say that this dealership knows how to keep their customers satisfied. From Salesman, to Finance Officer, to the absolute best Service & Repair department, they know how to take care of their customers. With so many cars to choose from in our area, it's nice to know that you can depend on their honesty, commitment, and professionalism to sell you the right car for your lifestyle. Reliability and resale are two words you want to remember when you are in the market to buy a new car at Friendly Honda!

S_Honda

25 de ene. de 2016

You will love this dealer with friendly service and nice sale people and you can get good deal here.I'm highly recommend to anyone who is looking to by or service any Honda.

Sdf21374

14 de ene. de 2016

Always happy with prices and service,I would not go any other place but friendly Honda to buy my cars I am a happy customer and a lifetime customer

motown

13 de ene. de 2016

Car I wanted was in stock. Transaction was quick and professional. The test drive was an important part of the process. Realized the CRV was the car for our family.

Happy

13 de ene. de 2016

I liked the service department for my ten year old Odyssey van, so, when I wanted to buy another Honda, I went to Friendly in Poughkeepsie. I was treated with respect by salesman Justin Tomasulo.He made things easy.

Laura

11 de ene. de 2016

I would recommend the dealership to anyone, and in particular, Rick Studler, for all of his help. I can always call him and he gets right back to me.

FRTHOG

11 de ene. de 2016

HONDA CERTIFIED SERVICE A JOKE OIL ALL OVER VALVE COVER,DRAIN PLUG LOOSE DRIPPING OIL ON FLOOR HAD TO BE TIGHTEN,THIS HONDA WAS BOUGHT & SERVICED AT FRIENDLY HONDA AND THIS IS HONDA'S CERTIFIED SERVICE? MY OTHER VEHICLE IS DONE AT A OIL & LUBE PLACE AND IT DOES NOT HAVE OIL ALL OVER VALVE COVER OR LOOSE DRAIN PLUG DRIPPING OIL WHEN GIVEN BACK TO ME,AND FRIENDLY HONDA CALLS ME TO SEE IF I'M INTERESTED IN ANOTHER VEHICLE PURCHASE...LMAO, 1/12/16 FRIENDLY HONDA'S RESPONSE IS..TO CALL EXT 145, I'VE IN THE PAST DID CALL VERONICA 2 TIMES ONLY TO BE TOLD SHES OUT OF OFFICE AND DO I WANT TO SPEAK TO ANOTHER SERVICE REP,I TOLD OPERATOR VERONICA WAS EXPECTING MY CALL AND WAS TOLD SORRY SHE OUT OF OFFICE BUT WOULD YOU LIKE TO SPEAK TO SOMEONE ELSE IN SERVICE?MUST BE FRIENDLY'S RUNAROUND PROCEDURE

Laura

10 de ene. de 2016

I trust Frank & he is professional yet personable! It's a pleasure working with him. I know I can call him any time with question or concerns without getting the attitude that I'm bothering him. He is more than willing to answer any questions and is more than willing to accommodate me with his patience and knowledge at any time. He doesn't make me feel like I'm just another "old" customer.

Bill12

10 de ene. de 2016

"Friendly" is exactly what they are! Very flexible and very accommodating, too. A truly great dealership to do business with. They certainly have my recommendation.

lwood

30 de dic. de 2015

Sales personnel and managers were extremely attentive and knowledgeable. I would recommend my sales person, Carlos, to friends and colleagues who are interested in purchasing a new vehicle.

JSiriotis1014

29 de dic. de 2015

I brought my son here to purchase his first car. We had been to 3 other dealerships before Friendly and had a horrible experience at each of those. We felt lied to, like we were given the run around and felt like because he was purchasing a lower priced, used car, they had no interest in helping us. As soon as we walked into Friendly Honda, we were treated like gold. We were introduced to Tom Muff, who knew exactly what he was doing, respected our budget, and was very genuine about wanting to find the perfect car for my son. Anyone would be crazy not to go to Tom when looking to purchase a vehicle. He is a gem! When we picked the car we wanted, we dealt with Colin for financing. Colin has got to be the most respectful, knowledgeable, and polite finance manager I've ever met. We didn't feel talked down to, bullied, or disrespected the way we have at so many other dealerships. Colin got my son financed with the monthly payment amount that we had told him we wanted from the start. That is unheard of because usually a finance manager will get you financed but bully you into a higher monthly payment. Colin is serious about his job and making sure his customers are happy and set up for success. We will never go to another dealership for any of our vehicle purchases. As a matter of fact, my husband and I are now purchasing a vehicle from Friendly with Tom. Friendly is so lucky to have Tom and Colin!

honda lou

26 de dic. de 2015

Carlos was the most helpful, pleasant associate I have ever dealt with Carlos went out of his to insurethat we got the best deal we could get ..

Bkeasb

25 de dic. de 2015

I went in needing to relinquish my leased civic halfway through the life of the lease and buy a crv. There were so many complications in my circumstances and each time a new problem arose, my sales associate, Peter Arvanetes, and finance manager, Colin O'brien, seriously worked so hard to resolve the situation in my favor. I almost cried when I was handed the keys to my CRVSE and I definitely did pass on a handshake but hugged Peter at the end of the process! I love friendly honda and would recommend them to anyone looking for a great car buying experiance!

carol345

23 de dic. de 2015

I owned a Honda Accord and had it serviced at Friendly Honda for the past 15 years. The service was excellent. When I decided to look for a newer model, I stopped by to see what was available. Laura Sterling made the search easy, and within two weeks I was driving a beautiful 2012 Accord. The sales and finance team had all the paperwork done in advance, which made purchasing the car easy for me. I have always appreciated the friendly and professional service at Friendly Honda. Now I can say the same for the sales team.

john125

21 de dic. de 2015

My wife and I purchased vehicles in the past from many competitors. When we decided to inquire at friendly for the Honda odessey , we were greeted by Laura Sterling. A knowledgeable , non pushy sales member. She took the time showing us different vehicles that would work within our budget. Laura was compassionate and backed the product she was selling with a strong sence of conconfidence. Made the buying process much easier.

Yankee127

20 de dic. de 2015

I just moved to town with a new job and my car had so many issues it wasn't worth fixing. A friend recommendeded friendly honda and they didn't disappoint. They were very professional and helpful and got me out the door with what I wanted as fast as they could. I would highly recommend!

missy4

16 de dic. de 2015

Friendly Honda suck never use this place again bad service and attitudes please don't ever go. Go to Kingston better service and very nice.

Pat and Kev 1024

15 de dic. de 2015

Kenny was referred to us! The whole team of people we dealt with really worked with us and gave us a very friendly experience. One thing we appreciated was the were quick moving! Everything moved forward accordingly and at the end, we drove away in our new SUV that we love!!

Michpat

14 de dic. de 2015

Papa was great to work with he made it easy and hassle free. The car was ready to go when promised and look great, my daughter loves her car.

Casey

13 de dic. de 2015

Staff was knowledgeable and helpful. We knew what we wanted and got a good price. Paperwork was done quickly and without any problems. Very easy.

gogreen

8 de dic. de 2015

Jay Honold was excellent and Bruce Heron was very pleasant, knowledgeable and thorough in his review of the car and equipment loaded on the car.

MoriahRoggio

7 de dic. de 2015

We came to Friendly Honda after going to 4 other dealerships in the area and not being successful at any one of them. When we arrived at Friendly Honda Peter Arvanetes went above and beyond our expectation of a car salesman. We had a bad experience with a previous purchase we made at Healey Chevrolet where the salesman there took advantage of us and gave us a very bad deal and bad truck. Peter was able to offer us more than any other dealership for the trade in on the truck and find us an awesome car that fit our needs perfectly. Jim in finance also was very helpful and spent a lot of time finding us the best interest rate and plan that fit into our budget. We would 100% go back to Friendly Honda to purchase another car and recommend them to all of our friends and family. Thank you so much for helping us and treating us so well.

Lorraine

2 de dic. de 2015

Everyone was very professional and courteous from the moment I walked in the door until the deal was complete. Carlos was very helpful and knowledgeable.

Accord07

1 de dic. de 2015

Thanks to Laura and Jim I left friendly Honda with a smile on my face in my 2007 Honda accord. I was sold 2 cars by Laura had no problems with either car, kept my monthly payments right where I wanted them. Also, They make you feel part of there family. Laura really goes above and beyond for her customers. GO LAURA!!!!!!Jim also goes above and beyond to make sure that your happy with the go and payments..Thank you both for everything

Kathy Cascino

29 de nov. de 2015

Friendly Honda ? Friendly is an understatement, They are the BEST !!!!!!! should be called Awesome Honda

Honda 16

27 de nov. de 2015

Because of an accident, I needed a replacement car and my salesperson had one ready to pick up within 5 hours of my signing the order. My selection of color and all else was not a problem...that's why I've been doing business with this dealer for over 30 years, and will continue to do so.

ljm20

27 de nov. de 2015

I was so pleased with the purchase of my new 2016 Honda Pilot. Absolutely no pressure as to whether I wanted to purchase a new car. Everything from financing to showing me the features of the car went so smoothly. Papa Mbaye is such a great sales person.

Itsmerts3

24 de nov. de 2015

Thanks to Rick Studler, I left rt 44 Friendly Honda feeling satisfied and excited. Rick assisted me with 2 test drives, money questions and a complete run through of every detail (inside and out) my car offered. I would see Rick again in the future, confidently! Go see Rick, an honest salesman!

Ellie

22 de nov. de 2015

I highly recommend this dealership and very highly recommend working with Laura Sterling. She was so patient, working with me for a month and a half to find the perfect car. I was looking for a very specific Pilot with black leather interior and she found it! She and her finance team made the buying process so smooth. A+ all around!!

EmilyW

18 de nov. de 2015

We had a great experience at Friendly Honda. We never felt like we were being pressured or tricked and we felt like their prices were fair. Our sales consultant was Peter Arvanetes. He was fantastic. He made us feel valued and comfortable right away. In addition, Tom, the manager was very genuine and kind to us. We are very thankful to have had such a great buying experience!

Scatucci81

16 de nov. de 2015

Me and my husband bought 2 cars from laura and I brought my sister their and she purchased a car from her as well. Laura was awesome. We def recommend you see her when you go to friendly honda.

Brian0226

14 de nov. de 2015

I have purchased 2 cars from Laura Sterling and was very pleased of how she showed me 2 excellant cars in the price range I was looking in. I would definatly recommend Laura in the future. I also worked with Colin O'brien for financing both cars. He is thorough and willing to work with customers to make sure they are 100% satisfied with all financing of each car that is sold. Excellant team of workers at friendly honda!!

dilutz8

11 de nov. de 2015

I have to applaud our sales person at Friendly Honda, Laura Sterling ... she goes above and beyond for her clients and prides herself in being the best she can be (for her clients)! Yes, we are repeat clients, but her attention to detail (and to us) when we purchased our first car was just as attentive as it is today! Thank you Laura!!!!!

PaulieBrod

9 de nov. de 2015

This was my second lease from Friendly Honda. Laura Sterling is awesome!! Each time I came in I told her what I wanted and what my price range was and she delivered both times! The first time was in 2012 where she helped honor a deal that was featured in NJ and even came in on her day off to deliver my first car with Friendly. This time I told her I waned a similar deal but upgraded a bit. I got all the "pizzazz" (bells and whistles) I wanted for this car. I'm only paying a $40 difference from my previous lease. I wanted a the blue 2015 Civic EX, but they didn't have any in their inventory. My only choice was blue, and she made sure we had the blue one in a few days... 2 days in matter of fact. She also kept great contact through the deals on status. The finance guy named Paul was extremely friendly and helpful as well. I would highly recommend Friendly Honda (and I always do) to anyone who wants a quality car with a staff who wants to get you the car you want and can afford. It felt like they wanted me to have one of their cars and was going to do everything they could to get me in one. That's not always how it's been with other car dealers I've dealt with in the past. They will always get my business with this kind of service!

Jet123

6 de nov. de 2015

Everyone extremely helpful,knowledgeable & very nice!!!They also call to check up or text a few times after my 2 purchase to make sure everything was ok & that as a customer I was satisfied.

MATturtle

31 de oct. de 2015

I had broken my ankle the day before I was going in to sign the paperwork for my new car. Everyone there was extremely friendly and helpful. My initial salesman was busy with another customer when I got there and the others helped me so that I wasn't stuck waiting around while in pain. They worked together as a real team. The next day Carlos, my original salesman, called me up to see how I was doing and to make sure everything went well with the purchase and pick up.

Jenna21276

27 de oct. de 2015

Buying a car is not always a great experience. At Friendly Honda, my experience was very pleasant. The sales person listened to what I was hoping for and made it happen. He wasn't pushy at all. He was very clear and thorough with all information about the car and financing. I was dealing with another dealership for a different vehicle, Friendly Honda won my sale because of making the process easy and not complicated.

adopt shelter pets

25 de oct. de 2015

Carlos S. really went above and beyond to ensure that everything went smoothly with the leasing of my CRV. Everyone I met is focused on customer service, very impressive. Special thanks to Brian G. also..

Ajaye

24 de oct. de 2015

October 1, 2015 my Honda Fit was totaled. I decided to look at pre-owned certified Hondas. I never wanted a car that was preowned, buying someone's problem. After talking with Peter he explained how Honda's certified cars have to meet the original car's standards. Another concern of mine, was being an older woman going in to buy a car. I did not want the salesman to talk fast leaving me confused. Peter was the opposite he wasn't pushy and he was easy to ask questions. The experience went well and I now own a 2013 certified Honda Civic. ry ti manipulated. Peter put me at

JimmyT

24 de oct. de 2015

The Best! I have bought three new Hondas from them. Always been treated excellent.

2015 Honda Civic SE

19 de oct. de 2015

Have been buying and having cars serviced here since 1984 and would recommend going to Friendly Honda for the best in smart and helpful staff. Our recent purchase of a 2015 Civic SE was a pleasure mainly due to our salesman Carlos Scaloni. He made the whole process easy and fun too. Thanks Carlos!

TIMGPILOT

16 de oct. de 2015

Great friendly service...made it a pleasure to purchase a new vehicle.from the Internet to phone conversation then test driving the vehicle with a very enjoyable salesperson to finalizing the paperwork. Then entire staff is very friendly.....I will go back

JHelffrich

13 de oct. de 2015

Friendly Honda was the first dealer was who went to in search of a the vehicle we selected to by.. After going to several we chose Friendly because of the professional care given to the sales. Our sales person ,Larry Paganelli, was the best we could have asked for in our buying. He took the time to cover ever thing about the type of vehicle we had chosen. The finance department made the buying simple and easy. It was as simple as one, two, three. We highly recommend you take the time to visit Friendly Honda

GerryBn

6 de oct. de 2015

I had a very good buying experience at Friendly Honda. These folks are pros. From the receptionist to the sales rep to the Finance managers, they all knew their job and were easy to deal with. I checked around and their prices were the best, no pressure, customer oriented, and yes, friendly!

DSRcountrygirl

6 de oct. de 2015

I first visited Friendly Honda last year and met with salesman Chaz Goodman. When I decided to go forward and purchase a crv a year later, I called Chaz. He is very professional, knowledgeable and does his absolute best to find the perfect vehicle to match his customers needs. He takes time and is willing to go out of his way to give you the best deal he can with no sales pressure at all. I would definitely recommend Chaz to anyone looking for friendly professional no pressure service! Paul the business manager was also very professional and helpful with no sales pressure. I would highly recommend him as well!

Thankful

3 de oct. de 2015

Carlos Scaloni is an excellent, knowledgeable sales person who made our CR-V purchase enjoyable! Pat Clark was also very helpful as the manager who worked with us. Thanks, Friendly Honda!

haughie.f

1 de oct. de 2015

Papa was fantastic as I was told. He was recommended by a friend. He was quick honest, informative, and real with me. He helped me out financially, emotionally, and even picked me up to go to the dealership to pick up my NEW CAR! A great experience overall! Thanks!

Grandmother Mimi

24 de sep. de 2015

I was in the market for a new car and didn't know where to start. Together with my family, the staff walked me through the prcesss and were very careful to listen to what I wanted, what I needed and helped me decide on the vehicle that would fill those needs and bring me a wonderfu driving experience. Annmarie and Brian gave me their undivided attention, lots of smiles and friendliness and provided me a trouble free experience. Friendly Honda is great!

pepper

23 de sep. de 2015

My experience was both professional and friendly! Felt like I was guided to consider cars that would fit my lifestyle and budget. In the end, was pleased to have the car just right for me!

jimpatmel

21 de sep. de 2015

Both my wife and I were shopping for cars and stopped into Friendly Honda we met with Peter Arvanetes and he was one of the most delightful sales person we ever came across both my wife and I bought our cars from Friendly and we are both extremely satisfied.

LCK3

15 de sep. de 2015

It was time to replace my aging pickup truck and I decided the Ridgeline would be a good fit for my needs. I located one in Friendly's inventory and met with Peter Arvanetes. After a test drive on the hottest day of the summer, I found I really liked the Ridgeline. Peter and I discussed it. I explained the position I was in and what I could afford. He worked everything from his end and was able to put together an offer I was very pleased with. I drove it home yesterday.Working with Peter was truly a pleasure. He is very personable and listens to the customer. I strongly recommend him to anyone searching for a quality pre-owned vehicle.Everyone I interacted with in Friendly's Pre-Owned shop, whether thru web chat, on the phone, or in person, was cordial and pleasant.

Friendlyhonda

13 de sep. de 2015

Frank is very knowledgeable and courteous. Colin in finance is very professional. They both have worked to make the purchase a pleasant experience as already done for previously vehicles purchased with them.

Orville

9 de sep. de 2015

Great experience. Papa made the process simple and quick. He knows his stuff. Will refer friends and family him. Honda has stepped up their game and seemingly listening to their customers.

MrsK17

8 de sep. de 2015

This is not the first time I've done business with Friendly Honda and not the first time I was happy with the experience. They make it easy and don't give you the typical sales pitches you hear so often at dealerships. They were accommodating and helpful in every way!

Angie

8 de sep. de 2015

I just purchased a new CRV from Friendly Honda. The sale went quickly and smoothly. My salesperson, Patrick, was informative, courteous, and accommodating in the purchase. I have dealt with Friendly Honda for years, they service my cars, and I highly recommend them.

WappingersFamily

7 de sep. de 2015

Our Experience with Friendly Honda was very nice. We were able to do almost everything over the phone. We had issue with early termination on another vehicle and they helped us through the situation and into a new car and lease.

Bean

5 de sep. de 2015

We had a great, no pressure experience. Ask for Carlos Scaloni and you won' be.sorry. He was thorough and extremely helpful. The employee in finance was very helpful as well. We will definitely go back again.

Dimetrius

4 de sep. de 2015

Justin our salesman was great , 11 years of Experience . He was very helpful and did his best to get us a good deal. He worked the numbers and was very efficient . The manager was also very pleasant to work with. Overall my experience at Friendly Honda was above my expectations .

Jparisio

31 de ago. de 2015

Kenny Seiferheld was a great salesman that worked hard to find our dream car. Good experiance and would highly recommend this dealership and Kenny! Will be back for my next vehicle!

ChrisAndKatelyn

31 de ago. de 2015

This is now the fifth vehicle my family has purchased at Friendly Honda and there's a reason we keep coming back. Quality vehicles, quality service, and hassle free car shopping. Everyone we have ever worked with has taken the time to understand what we're looking for and helped to find the perfect match every time. We highly recommend this dealership to friends and family. You can't go wrong with Friendly Honda!

Pacoquindle

28 de ago. de 2015

When you have an excellent product, there is no need for high pressure sales...just let the product sell itself. That's just what Friendly (and Danielle) did. Other dealerships have the sales person riding along, going through their sales pitch while you are test driving the car. Danielle gave us the keys, said take all the time you want and be sure to take it out on the highway. After the test drive, we did a little dickering and arrived at fair price. I am very happy with the car snd the buying experience.

Gladydabomb

26 de ago. de 2015

The entire staff at friendly Honda were excellent! I had to return a vehicle and I was treated with respect friendliness and they were very accommodating. They are great people who are there to help you. I never felt more comfortable at any other dealership. Mr Nelson is awesome! They had me in the truck I really wanted the next day! Great job

Jmac

26 de ago. de 2015

I told Carlos that I had to solve a problem, explained the situation and he developed a great solution. There was no hard sell, only a willingness to help solve my problem. He listened to what I needed and worked a plan to solve the need.

Ken Donato

25 de ago. de 2015

As always the service and experience were exceptional. My salesperson, Frank Buccione is a true professional and really made the experience worthwhile and pleasurable for my family!

honda1

23 de ago. de 2015

Excellent staff, both sales and service ..this was my second new car purchase and bought 2 used hondas here in the past ..customer satisfaction started with my sales rep and that has always been the attitude of the entire staff here that I have dealt with since 1999..

Carolf

19 de ago. de 2015

Ron was very helpful and kind. He understood my circumstances and got me exactly the car I wanted. Ron listened to what I wanted and dis not push me into something I did not need or want. I changed my mind from the first car I picked and when I called and told him what I did want he said not to worry he would find one. And he did. I love my car.

ellie

18 de ago. de 2015

My salesman, Peter, and Colin for financing, were extremely helpful, patient, friendly, and showed utmost respect as I pondered over getting a new, used Honda. All other employees were equally friendly and kind. A great experience!

Granville Rambo

8 de ago. de 2015

I was totally at ease with all the employees especially my salesman.

M and M

5 de ago. de 2015

My wife and I were totally pleased with the treatment we received. Trust was immediately established. This experience was definitely positive and rewarding for us. This was our second vehicle from Friendly Honda, and will not be the last! Thank you gentleman!

Djmartina

2 de ago. de 2015

Carlos is the epitome of a GREAT salesman! He was personable, friendly, knowledgeable and professional. He was not pushy. He even made an effort to include my son in conversation. Is was definitely a very pleasant experience. He made a big ticket item an easy decision for me. VERY happy to have gone to Friendly Honda and have Carlos help me!

Blugingham

28 de jul. de 2015

I saw a Honda HRV on line and thought it checked off box on my new vehicle wish list. It is a small SUV with excellent safety, great gas mileage, and all wheel drive- with a 5 star safety rating. I wanted the safest car possible to drive my long distance to work every day, and to transport my precious cargo- my kids, ages 8 and 13. I loved the Honda HRV the minute I sat in it. My sales man Larry was knowledgeable, helpful, and extremely personable. I walked into the dealership at 11:30am and was driving home in my new car at 5pm. Financing and insurance were arranged without a hitch and I had not one moment of stress. It was a great experience. I have already recommended Friendly to some on my friends.

billc

22 de jul. de 2015

Turned in our 2012 Civic Lease for a new 2015 Civic Lease. Excellent efficient service returning the old vehicle and picking up the new. Frank and Paul were very knowledgeable and handled all the formalities. All my daughter had to do was bring in the 2012, and pick up and drive off with the new 2015. Great folks to deal with. Thanks Friendly!!!!!

Patty227

17 de jul. de 2015

I just leased a brand new Honda from Friendly Honda . My sales rep was Papa, he was very courteous and knowledgeable. informed me of all I need to know regarding the lease and the car

Bfb pok

17 de jul. de 2015

Easy to work with. Car was ready on time. There were no surprises. Frank was excellent to deal with. He will be hard to replace when he retires. At least for me.

darcypj

15 de jul. de 2015

We went to Friendly Honda based on a family recommendation and we're glad we went. This was our first Honda experience. Chaz was full of information (and if he didn't know something, he made sure he found out before we walked away from the demo car!) and he was no-pressure. Chaz explained to us the difference between leasing and buying outright, and not only did we go with our first Honda, we leased for the first time as well. We were able to get a high quality model for much less and are worry-free with the maintenance with the fully paid maintenance package that Friendly Honda offered us.

Teacher7

11 de jul. de 2015

Carlos was very accommodating and did everything he could to satisfy us and make buying our honda a great experience. He went above and beyond to make sure we were satisfied!

Buster

8 de jul. de 2015

I leased a"12 Civic, brought it for regular service 6 times. I now purchased the "12, and leased a '15 Civic.Excellent service, sales.Each service visit was excellent, prompt, and cordial. Sales Rick Studler was especially thorough, informative, patient, and professional.Will return to Friendly and Rick in the future.

paxton74

8 de jul. de 2015

I recently purchased a new 2015 CRV from Friendly Honda. The entire team was attentive knowledgeable and helpful. Chaz was great and there were no surprises. I was so pleased that we selected Friendly Honda for this purchase. I look forward to a long term relationship!

esj

6 de jul. de 2015

We recently bought a 2015 Accord from Friendly Honda and had a terrific experience with our salesman, Chaz Goodman. He was not only helpful, but also extremely personable and had a great sense of humor! Chaz was very informative and didn't try pushing anything on us that we didn't want. We also would like to give a special shout out to Michaella. She worked hard to get us a great deal and was instrumental in our decision to buy from Friendly Honda. We will definitely refer others to Friendly Honda. GO SEE CHAZ!!!

bmjkm

6 de jul. de 2015

Friendly is the word. All the staff greeted us and or spoke to us when we passed them or if they came by us as we were sitting in the lobby having free cold drinks and a snack. The sales people and manager were fantastic in making a new car deal. All options were on the table, no one ever said, "I'm sorry that cannot be done".

Thirdlease

5 de jul. de 2015

I have leased a car for the third time. I have always been treated respectfully, sold a quality product and have been happy with the negotiations.

besofacetious

5 de jul. de 2015

Chaz at Friendly Honda was a kind, personable, and effective dealer to work with. He worked with me on the trade-in for my old car and was easy to contact whenever I had a question. I would recommend both the dealership and strongly advise that you go see Chaz--he'll hook you up!

Briggsy

4 de jul. de 2015

I have never met a nicer group of people than at Friendly Honda, from the Dealership, salespersons, the service department, just the total crew. They have made my life totally stress-free.

Fumi

4 de jul. de 2015

My sales person Adam is really good person and help me to find the car.Friendly Honda is one of the best place to find a car.

Hagen05

4 de jul. de 2015

Adam and the team at the used car portion of friendly honda were awesome !!! They took great care of us !!! I highly recommend them to everyone!! We were super excited to start a new dealership relationship with a new car place since before we were at a dodge dealership !! Needless to say we won't ever be leaving friendly !!! Love it there !!!

zballantine

29 de jun. de 2015

Friendly Honda of Poughkeepsie was very friendly and helpful! Peter Arvanetes helped me find the exact car I wanted in a very professional and speedy manner. He explained to me everything I wanted to know and he really made buying a car a nice experience as e was very kind and took his time talking to me but rushed all of the parts of the car buying process that didn't involve me. Go to Peter, you will leave happy guaranteed!

jbtolomeo

29 de jun. de 2015

What a wonderful experience we had buying our new used car. We were offered a more than fair amount for our trade. All our concerns were addressed. They have competitive pricing and would recommend to anyone looking for a new or used car. Call Peter!

MrsG

28 de jun. de 2015

I went to Friendly Honda in search of an affordable newer used car. When I got there I searched the lot with NO pressure. I found a great car. I went inside and met Papa. He was the nicest man. He let me take it for a test drive. When I came back he offered me additional options that I did not know about. I went back the next day and actually bought one of the new "demo" cars Papa told me about. I got a lot more bang for my buck! Thanks Papa!

donny89

24 de jun. de 2015

This was my second car purchase from "Papa", a long term salesperson at Friendly Honda. In the middle of our discussion, I changed the model that I was interested in. Papa handled this in stride and produced the perfect vehicle for me to drive.

AndreaC

24 de jun. de 2015

We have purchased several cars from Friendly because they know how to treat their customers. Trading in cars, buying new ones and getting cars serviced is always a breeze. I especially enjoyed the new car question/answer session that we were invited to. Great idea!! Thank you, Friendly!

Annemarie

21 de jun. de 2015

In a weeks time I went from holding this dealership in high regard to never wanting to set foot in it again. The service department lies to cover simple little mistakes by their technicians. To make a long story short, the tech got dog food in my a/c ducts while changing the air filter. Rather than simply cleaning it, he pretended not to know. when I picked up the car I could not use the a/c on an 89 degree day. I called to complain less than a mile down the road. The following week I returned to have them remove it. They then told me I had refused to have it removed the day I was there!! Really? I spent over $900 replacing four tires when I only needed one but refused to pay $57 'knowing' there was dog food in the a/c? It's illogical! I paid the $57 and demanded a refund of the $500 deposit I had left to purchase another car. They lost a repeat car buyer ,rather than admit a simple tech mistake and a $57 fix! How do they handle significant issues these days? Is owning ford too spreading them too thin?

Annemarie

21 de jun. de 2015

Friendly Honda has gone totally down hill. This last week I was lied to repeatedly by their service department and then by a salesman. During a simple air filter change the tech apparently got dog food into my air conditioning system and left it there. Then when I called to complain not five minutes after leaving, they acted like it was my fault. Since I was unable to use the AC any longer, I was forced to return to them again. At that time I was told that I had refused to have the dog food removed and pay the $57. Really? I bought four tires when I needed only one and spent over $900 that day, but refused to have the dog food I allegedly knew was in the ducts removed for $57...on an 87 degree day with high humidity...seriously?? After having bought several cars from them I will buy my new one next week from someone else! Two weeks ago I would have told you they were the best dealership in Dutchess County, but I guess all the best people must have gone to Ford. Very sad!

fred1349

20 de jun. de 2015

Went to Friendly Honda on recommendation of my son. Met Robert Schweizer. Nice salesman, no pressure. Left satisfied with purchase of a used 2012 Honda Accord.

ED S.

19 de jun. de 2015

Went into to dealership to inquire about leasing a vehicle. Since I had never leased a vehicle before I had many questions. Our salesman, Papa Mbaye, was so knowledgable. Papa took the time to go over every aspect of a lease and made sure all my questions were answered. I returned a week later with my father and again Papa took the time to answer all questions again. Needless to say two days later we signed the lease and drove off in our new 2015 Civic Ex. I would definitely recommend this dealership to everyone.

Storm M.

18 de jun. de 2015

The staff that I had the pleasure of interacting with at Friendly Honda made my car-buying experience both stress and worry free. The vibe that you get from everyone is very positive and everyone genuinely seems to really want to help you make the entire process run smoothly. I would very much recommend this dealership to friends, family, or anyone who is in the market for a new or used car.

Laura M.

17 de jun. de 2015

I recently purchased a new car from Friendly Honda and everyone that helped me with my purchase was very friendly and helpful. They made buying a new car an easy experience.

caurbin21

15 de jun. de 2015

Friendly Honda is very pleasant dealership to purchase a vehicle from. The sale associate was very helpful and courteous to my needs in this purchase.

MM123

12 de jun. de 2015

We have been going to Friendly Honda for many, many years and have typically not had many problems. However, over the last couple of visits the service has gone down tremendously. No surprise they haven't received an award in many years. We recently went to renew a lease and our sales person and the finance person were so incredibly rude and condescending to us. The way they spoke to use was as though they were speaking to children when all we did was simply ask to see the lump sum split out so we can see what all the fees were. Not an unreasonable request. If they didn't screw you with a fee for not bringing your lease back there, I would never get my honda from them again. I LOVE Honda's - but would choose another dealership in a heartbeat. It was even worse when we went to take delivery on the vehicle. The condescension and pretentiousness never ended. The worst customer service we've ever received there and anywhere else. Go to another dealership for your honda.

CathyA

10 de jun. de 2015

I gave Friendly Honda the five star rating because purchasing a car with them is always a hassle-free and pleasant experience. We have been purchasing cars from Friendly for many years. We have recommended them to friends and family. I'm sure we will continue to do business with them in years to come.

98honda51

6 de jun. de 2015

Very good service department they come and tell you what you need very quick service thank-you and there prices are very reasonable should give free wash & vacum please consider

Desi123

6 de jun. de 2015

We have been dealing with Friendly Honda for about 5 years now and are always impressed by the high standard of service we receive from them.. Whether buying, leasing or servicing our vehicles, they are always polite, professional, efficient and make sure that the customer is happy and satisfied with the services performed. I highly recommend them to everyone and greatly appreciate all that they have done to make my total experience there pleasant and stress free. Thank you so much for your commitment to excellent and outstanding customer service!

Jenb414

6 de jun. de 2015

I went in to check out the Honda Fit and walked out with a purchase agreement. My salesman Chaz Goodman was so easy to work and truly cared about me as a customer and fulfilling the needs and wants that I had. I even got a call from him shortly after to make sure that I had no questions. I am so happy that I chose Friendly Honda of Poughkeepsie to purchase my new Fit and I let everyone know!

Happy Customer

1 de jun. de 2015

We were willing to travel 2 hours to get our used vehicle at Friendly Honda! We couldn't be happier with them and they are at the top of our list when the time comes to look for another car!

Sean

29 de may. de 2015

Went last month to look at a used crv for my daughter. Car needed some maintenance, test drive revealed tire noise (car had snow tires on it). Spoke to male and female salespeople and a manager for two days. Female salesperson not willing to be flexible on price. No call back from salesman for followup. Guess that they want that car to sit on their lot rotting away (car is still on their lot today and price went up by $1,000). There are better car dealers out there that are flexible and are willing to work out a fair deal with a customer; this is not one of them. A competitor of theirs, Atlantic Honda on Long Island, outsells these guys because they will work on deals: that is why they are successful. BTW, bought a better cuv for a lot less at another car place.

catwoman

27 de may. de 2015

I leased a 2015 Honda civic LX on May 21st. Michael Grazioso was very kind and considerate and gave me a good deal. I was very satisfied on the way I was treated by all the sales people there. I love my Honda civic LX. Even the customer service woman and the woman that greets customers were wonderful. They asked if I needed anything and gave me all kinds of information and assistance. I would recommend Friendly Honda to anyone. Good cars and great service! Susan Stanullwich

S2kraxy

17 de may. de 2015

still after all this time and all the phone calls emails and there lack of response just proves that this dealership is horrible lying nasty people. Reported them to American Honda corp but that does nothing for the car u bought and all the money in repairs. They are the worst Tom Pratt and Bruce Heron. I call a man named Ed and never heard back from him. Pls don't go there don't trust them I'm not the only one with horrible reviews

Carmen

16 de may. de 2015

I have been purchasing Honda for a number of years as your records would indicate, I keep go back so, that tells you why I give you the high rating

Robert James

16 de may. de 2015

A low-pressure, insightful presentation provided me with useful information, but what sold me was the car itself, and the reasonable price. One test drive was enough to convince me that the Odyssy was the best of the vehicles I had tested from various dealerships. Kudos to Frank Buccione for his thorough orientation and affable demeanor. He made the process of acquiring the Odyssey quite easy. I would definitely recommend a visit to Friendly Honda for those seeking an excellent vehicle at a reasonable price. It would be hard to beat the quality and value they offer.

LJL612

14 de may. de 2015

I've bought four cars at Friendly Honda. Their service is great and their staff wonderful! I've always been able to get a loaner if one was needed. I would highly recommend this dealership!

paul f.

20 de abr. de 2015

Patrick, Friendly's sales rep., and Brian, their finance manager, made the trade-in of my 2012 Civic for a new 2015 model a very smooth, clear, and satisfying experience.

fancyfrancie

14 de abr. de 2015

Patrick Feliciotto, our salesperson provided us with professional, honest, impeccable service while leasing our new Accord EX. The whole process was a breeze, and he really took the time to explain the whole process and show us all the bells and whistles in our new car. This is the 4th car I've bought or leased from Friendly, and I will certainly return again! I will highly recommend them to anyone.

J2749

10 de abr. de 2015

The salesman we worked with were very courteous and knowledgeable. Nef was very pleasant and a pleasure to work with. We met Dan Cady the next day when we picked up our CRV.

Gwe loves Honda

7 de abr. de 2015

Perhaps things could move faster and smoother for the customer but I'm a honda gal and am satisfied overall because I love Honda. What more can I say.

Mim2

4 de abr. de 2015

It was a pleasure to work with Michael. I appreciate Michael's professional manner. Our questions were directly answered & Michael presented us with useful information and no hard sell. I am particularly appreciative of that. Connie Dodd

tee

4 de abr. de 2015

27 year history of buying cars at Friendly Honda.. This purchase was as easy as 1 2 3Thanks Justin see ya 3 years or less.

Ybabbb

31 de mar. de 2015

Our experience with Rick Studler was great. He provided us with information we needed, was not pushy, seemed very transparent, and allowed us to make decisions on how to proceed without trying to lean us to certain option.They did take a little longer than expected to find vehicle I wanted, but very good experience overall.

gepteach617

22 de mar. de 2015

Rick makes buying a car a great experience. Friendly lives up to its name with Rick.Rick helped us by explaining the lease process. He did a great job of demonstrating aall the feautres of our new car,

fbraarnbkara

7 de mar. de 2015

Sales: Rick Studler is at the top in knowledge of produce. His delivery is all inclusive about thevehicle and his explanation of the auto functions is very very thorough. Paul was excellent and patient explaining ALL THE PAPERWORK. Brian Welch in service gave us his personal touchwith accessaries we wanted, Every department, sales, paperwork (whatever), service and reception are all the BEST.

big mo

23 de feb. de 2015

Thank you for the great service, Ken Seiferheld.This is my first Honda vehicle and hopefully not my last.My 2015 Honda Odyssey is a very smooth vehicle. Thanks for the easy transition, Friendly Honda.

Diane

22 de feb. de 2015

John was great! He took his time and went over all of the cars options with me. I highly recommend him as a salesmen for anyone looking for a Honda!He called me the next day to see if I had any additional questions and to make sure I love my new car!

Jboscardin36

26 de ene. de 2015

It was a great experience and I would recommend it to anyone. Justin T was great! I traded in my '13 Pilot for a new 2015 SE Pilot with all the extras I wanted!

bmfstar

10 de ene. de 2015

Justin and the entire staff at Friendly Honda were an absolute pleasure to work with. I was treated professionally and with respect. My needs were listened to as a consumer, which had not been the case in my prior car shopping. This was one of the biggest reasons I chose Friendly. I highly recommend to any one looking for a honest , straight forward car buying experience.

Janet

4 de ene. de 2015

I have just bought my 3rd Honda from Friendly Honda, and I bought a Honda specifically because I wish to continue with this dealership. I have experience with 2 other-brand dealerships in the area (husband's cars), and do not wish to deal with either of them again. I researched cars of the body-type and transmission I wanted, and there were 3 or 4 options available, but Friendly Honda was my choice because I'm familiar with their business ethic. Friendly Honda people are genuinely helpful, they always provide a loaner when I need one, and they have even solved a surprise problem within a few minutes of when I drove in, so that I was hardly inconvenienced at all. The sales representatives are friendly and not at all pushy, offer advice when asked, but don't try to sell me something I don't want. When I came in 2 years ago to discuss buying a car, Papa Mbaye spent most of an afternoon with me, and then I didn't buy at that time. When I definitely wanted to buy, this year, I knew which salesman I wanted to talk to!

Pier

29 de dic. de 2014

This is my second Honda I have purchased from friendly Honda. Rick Studler and the rest of the staff are alwasys very friendly and helpful. They are up to date on there veichel information, and they are never pushy or ignore you. From when you walk in the front door you are made to feel welcome and at home your not just a client but a friend. Keep up the great work.

krisb

22 de dic. de 2014

We've purchased two cars from Friendly Honda now and both times we had a great experience. The sales people are always helpful and not pushy. Both times we've dealt with Papa and he's great.

M Willis

10 de dic. de 2014

While the people there were very helpful, I feel they were not honest in regards to the repairs they said were needed, and the manner in which they said they were carried out. The overall check up they said they performed was not done, and I was charged for unnecessary work.

beckster12

7 de nov. de 2014

Our first time dealing with friendly honda was a great experience. Everyone was very friendly and helpful. Our dealer Rick Studler was a pleasure to work with, he took his time with us ,answered all our questions and most of all we never felt pressured. We are falling in love with our new vehicle. Thank you!

Bobbuyer

24 de oct. de 2014

Recently purchased my 5th vehicle from Friendly .. Have always been most satisfied with all aspects of my dealings with them, from sales through service. They genuinely seem to want to please you and their service work has always been "spot on." Would never hesitate to recommend Friendly Honda!

gary248

24 de oct. de 2014

After some really awful experiences at other dealers, I was pleasantly surprised to find Friendly Honda's unrushed, straightforward, no-nonsense approach towards me. Chaz Goodman was extremely knowledgeable about his products, and patiently either answered my questions, or went off to get a correct answer no matter what I asked. When I felt I was ready to buy, the process was as easy and Chaz and Brian, the financial officer, walked me through every step, no surprises. The accessory and service options were explained to me, but I felt zero "up-sell" pressure. The car was prepped and ready for pick-up the same day. If only all dealers were like Chaz and the Friendly team!

Thomas Sniffen

21 de oct. de 2014

Everyone at Friendly Honda was thoroughly professional and gracious. The salesmen answered all of our questions and provided us with a wonderful 2014 CRV. I wouldn't hesitate to recommend Friendly Honda to my family and friends. When the time comes, my wife and I will return to either purchase or lease another Honda. Special kudos go to our salesman, Gino.

Swalterz

21 de oct. de 2014

Originally purchased a 2013 Honda Accord EX last year. Traded it in for a 2014 Honda Civic this past week.Both times my experience was extraordinary. I've never met a team so willing to help and so caring. They truly are deserving of a 5 star rating both times.

Dbdobson

19 de oct. de 2014

Overall experience was excellent. I've purchased many new cars, but have to say from the minute you're greeted at the door, this dealership is about customer satisfaction! Chaz was great to work with! Great price - worth driving the extra miles from Sullivan county.

mdrohan

9 de oct. de 2014

Recently came in to purchase a new CR-V, they had a nice selection of the 3 different types and had what we wanted available to purchase right away. The salesman and the finance person were both knowledgeable, friendly and helpful. This was our fifth Honda purchased and would dare to say we will use Friendly Honda for life.

Habeebee

8 de oct. de 2014

My salesman Papa was the nicest car rep I ever met, would recommend him highly if your visiting Friendly Honda, Poughkeepsie, NY on route 44

adamsdad

7 de oct. de 2014

Friendly Honda is one of the busiest dealerships in our area, and it is because of their customer service. They go above and beyond to make sure that you leave with the vehicle you are interested in. Don't have a bad word to say about our experience in getting a new vehicle. Totally satisfied with every aspect of my purchase. Thank you Friendly Honda for your excellent service!!

Artie 84

26 de sep. de 2014

This is the 5th Automobile I have purchased from Friendly Honda and one that was not very enjoyable. Felt like I was being rushed by the salesperson that he had someone else to take care of or somewhere to go. If not for your Finance Manager Colin O'Brien stepping in to close the deal , I would have taken my business to another deanship

gungho

23 de sep. de 2014

I was very glad I had gone to Friendly Honda because they were friendly and helpful. I am happy with my car.and know I am going to getmuch pleasure out of driving it.

rpulver

22 de sep. de 2014

Recently leased a Honda CRV from Friendly . The purchase experience was great , no pressure,no haggling,and no what will it take to put you in a car today . A general all around good experience thanks to Rick Studler and crew . Thank You Friendly Honda

Nancy

21 de sep. de 2014

I had a wonderful experience at Friendly Honda. I bought a certified used car from Peter Arvanetes - he was knowledgeable, patient and went the extra mile to ensure our satisfaction. I would recommend that anyone looking to purchase a car see Peter. The dealership lived up to their name "friendly". I am looking forward to doing more business with them when we need another car. Definitely visit this dealer if you are in the market for a car.

hdl113

20 de sep. de 2014

The employees that I deal with were very professional and courteous I would recommend your dealership to anyone looking to purchase Honda thank you for all your help

copyedit52

19 de sep. de 2014

I'd bought four Hondas over the past twenty years or so, and so I knew what I wanted when I went to Friendly Honda in Poughkeepsie. It meant traveling a bit, since I'd had negative experiences with my own local Honda dealer, but then, I'd traveled more than 100 miles to buy an Accord ten years ago, and Friendly was only thirty miles away. Thankfully, I wasn't disappointed. The sales rep keyed into my preferences, rather than trying to convince me to buy what he or the dealership might have had in mind, and all aspects of the transaction went as smoothly as I would have wanted.

nancyscivic

18 de sep. de 2014

I have purchased many Hondas from Friendly Honda. I have dealt with Rick Studler over the years and he is fantastic. He always treats me with respect and helps me through the process of choosing the best new vehicle. My 2014 Honda Civic is by far the nicest of all the Civics I have owned.

Bcoozy90

14 de sep. de 2014

Service was great! I felt like I was part of the family. They made me feel right at home. Excellent people to deal with. Very happy

Tom_Lalicki

13 de sep. de 2014

Bought a new Insight at Friendly in 2011. the experience was so positive we just went back, traded in a Civic Hybrid we bought at a dealership closer to home and bought a 2014 Civic at Friendly. Every person we dealt with, in person or via IM and email, was professional, courteous and helpful.

carreview83

28 de ago. de 2014

We bought our Honda during Friendly Honda's August Tent Sale. It was such a relaxing and cheerful environment for the buyer, and although it was a very busy weekend for Friendly Honda, everyone working there was considerate and extremely helpful. Buying a new car can be stressful, but we never felt pressured in our negotiations with our salesman Chaz Goodman. Chaz was professional, friendly and accommodating to our needs and time constraints. Thanks for making the entire process such a pleasant experience. We love our new car!

Miker9587

28 de ago. de 2014

Just bought my second car from this dealership. I have always dealt with papa who is great to deal with. He has a lot of experience and can answer any of your questions. Very friendly staff (their name is FRIENDLY honda) from the time you walk through the door or call up on the phone. If I had to make any complaints it would be whoever cleans the cars when they sell do a quick look at the car before your done. There was wax all over the rear of the car that was forgotten about and We had to clean it off before I left. Besides that go buy a car!

kevin w

22 de ago. de 2014

outstanding dealership,couldnt be happier,great salesman,prompt service,pleasant experience,customer satisfaction a priority,afeeling that they cared about me!

JohnnyB

21 de ago. de 2014

I bought a 2011 Honda CR-V. This was our second purchase from Friendly Honda. Bob and Laura were very helpful and answered our questions clearly and seemed honest and open. We are happy with our Accord and so far we are happy with the CR-V................

jerry.curtis.752

17 de ago. de 2014

I recently bought a car from Friendly Honda, and it was a very pleasant experience, with no unexpected charges or problems. this has not always been the case with other dealers. I will look there for my next car.

ctlrer

6 de ago. de 2014

Just got my 3rd lease of a 2014 CRV thanks to Rick Studler. He knows his cars and matches up his customer wants and needs very easily. He makes the car buying experience painless as possible. His professional attitude and eye for detail helps make friendly honda the best place to shop for a new car.Go see Rick he will surely hook you up with a quality vehicle.

Villamcpc

6 de ago. de 2014

I received excellent customer service at the friendly honda in poughkeepsie. The workers were all proactive and had a warm vibe to the... Thank you

Tom J

6 de ago. de 2014

We worked with John Chianfagna to buy a 2014 Crosstour. He was very friendly and knowledgeable. He let us know as soon as the car we were interested in was in stock and the price was right for our budget. It was a great experience, and we'll be shopping at Friendly Honda in the future.

Dhmicklas

3 de ago. de 2014

Papa,Thank you for being extremely friendly, helpful and kind! My father, brother and I all love our cars! Your assistance was phenomenal! I look forward to working with you again once my lease ends.

CGLAVICH

2 de ago. de 2014

This was my first purchase since I bought my 2000 Honda Accord new so I had been out of the market for 14 years! Thanks to the excellent and caring sales personnel, I was presented with the lease incentive and the retail incentive. I opted for the leasing as it was time to try a different avenue of purchase. I also feel certain that if a situation arises in any area during the next 3 years, Ryan will be available to assist me. Thank you, Ryan Maloney and Friendly Honda!!!!!! See you in THREE!!!CAROL GLAVICH - HYDE PARK, NY

Ronjamon

31 de jul. de 2014

Papa is the consummate professional. My wife and I have purchased several vehicles and the strength of Papa. If he ever switched dealerships we'd follow him.

ssfred

29 de jul. de 2014

Justin did everything he could possibly do to deliver a 2015 FIT to me (in my #1 choice of color) even though they were in short supply. Jim explained the various extended packages clearly w/o pressure to purchase. All decisions were left to me.

dominick.cocco

26 de jul. de 2014

Had a great experience and will recommend to family and friends - Mike was a great help in the financing area and took his time to answer all my questions

patty222

23 de jul. de 2014

I AM VERY HAPPY WITH MY NEW CRV AND DAD A GREAT EXPERIENCE BUYING IT FROM JUSTIN. HE WAS VERY HELPFUL AND PATIENT WITH MY DECISION ON A NEW HONDA..

bobm7

20 de jul. de 2014

My wife and myself were looking for 2 cars that were affordable and fit our budget.,Papa made it happen.The managers were great and no pressure applied to us during the whole expierence.Thanks Frienly for the help.

Shahid Javid

15 de jul. de 2014

Excellent Service. Professional, knowledgeable, friendly,,I am happy with this dealership. I purchased my 2nd car through this dealership.

Candyve

14 de jul. de 2014

All in all a great experience. Saw thwe caron Saturday and picked it up Monday. The test drive indicated that it needed new brakes. I guess they did them Saturdya becayuse it was ready, and looked sparkling new by Monday noon. The facility is comfortable - LOVED the popcorn and soda while waiting. Everyone seemed really friendly and helpful.

John M

12 de jul. de 2014

This review is long overdue...... I purchased a used 2006 Honda civic from them and was never informed it was in an accident. I was never given a car fax report even after the fact. I purchased the car for my Wife and didn't drive it until after the return policy expired. When I did drive it I started noticing the signs that it was in a wreck. When I washed it I saw the touch up paint on the side. The tail light had a crack in it. The interior had screws holding the panels on. And most recently the trunk is rusting due to the poor cover up job they did. This car had less than 20000 miles on it. I called to ask if the car was in an accident and the salesman says just a minor car wreck.. Never disclosing the info to me at purchase time. I'm stuck with this car now and when I go to re-sell it, I probably will not be able to. I will never do business with this company nor have service on any of my cars with them......even though I have a warranty.........which doesn't cover body damage. I tell everyone my story so that they don't get taken to the bank by these guys.. Very very very unsatisfied and disappointed ex customer.......

Cgall18

9 de jul. de 2014

Great experience. Chaz was awesome helped me out a lot. Ran into a little problem but he helped me out and worked out a deal to get me into my new car. He even called me 2 days after getting my car to see how I was doing with it.

Setvic

30 de jun. de 2014

I purchased a USED 2011 Honda Odyssey Touring from Friendly Honda in March 2014. With less than 20,000miles on it! It has been back to the shop 3 times already!!!! They feel they are doing me a favor by giving me a loaner car. BUT the loaners are usually stripped down and dirty. They also keep acting like it's some courtesy to cover the repairs. WHAT?!?! How about why does a car with that low of miles NEED repair?????? Thing that have been repaired SO FAR... new motor for the rear lift gate, new software up date for the problem with the Torque Converter, (how a software update fixes the hardware I'm not sure),repair to a loose bumper. repair to side door with loose bolt, now we are back in a loaner for an unspecified period of time because the need to replace an entire seat mechanism for a seat that will not lock into place! I would not recommend, to my worst enemy, to buy a car here! We previously purchased a 2004 Odyssey form them and when the paint started falling off of it they claimed it wasn't their problem even though if you Google the paint issue, it is! They would do nothing to fix it. I've learned my lesson! Never again!

mynonnax3

16 de jun. de 2014

My lease on my CRV was going to be up. I went to see Rick for a price on a new CRV. I was also looking at the Subaru Forester and I was given a price with everything I wanted in the CRV that I couldn't refuse.

alpavone

12 de jun. de 2014

My wife and I had a great experience at friendly Honda dealing with Rick Studler. He was very knowledgeable about the cars and we got a great deal on a new Accord. .

Mephisto44

8 de jun. de 2014

Chaz Goodman was very helpful when I went in to trade in my Civic I had bought from them in 2005. They gave me a fair price when I traded it for a brand new Civic. Chaz made sure all the extras were on the car before he gave me the keys and showed me how all the new technological features worked before I drove off.

hondaman2014

6 de jun. de 2014

I recently began to look for a new car in which the honda civic si caught my eye. As I searched many dealers for the right deal ,and the color that I was most interested in ,I decided to take a trip up to friendly honda. First off, when you enter the dealership, there is no rush of car salesmen to bombard you at the entrance. Everyone inside the dealership and the mood of the dealership itself is very calm and quiet. I got an appointment with Chaz Goodman who is one of the best car salesman I have ever dealt with. Chaz is a great guy who is down to earth, who will do everything and anything to make the deal work, as well as being very friendly, and will lead you down the right path for buying or leasing a car from friendly. Chaz as well as the rest of the friendly honda crew made the buying of my new honda simple and stress - free. I will refer Chaz , as well as the friendly dealership to anyone who is interested in getting into a honda vehicle.

jameyyanarella

3 de jun. de 2014

My wife and I had a great experience at friendly honda dealing with bob Schweizer. He was very knowledgable about the cars and we got a great deal on a new crv.

sunyfap

3 de jun. de 2014

Frank Buccione was exceptional as a sales person. He made everything clear and answered all my questions. Frank was a good listener also and understood my situation and worked out a great solution for me to purchase the vehicle.

Sgrussell

2 de jun. de 2014

As always, we had a great purchasing experience with Friendly Honda. Chaz made everything as easy as could be. We look forward to continuing our relationship with Chaz and Friendly Honda.

L1u2n3a

30 de may. de 2014

Peter made our selection and purchase of a 2011 Honda Accord a very good experience. He is very personable, easygoing and friendly. Would definitely do business with him again and recommend him to others.

Chef T

18 de may. de 2014

I just traded in my 2012 Civic Si for a 2014 Civic Si to upgrade to the new features that I felt were missing from the 2012. After reading reviews of the 2012, the writers were looking to Honda to update the Si, I missed out on them with the '12, but I had need to get a new vehicle as my old one had 215,000 in 7 years. Rudy Younger was my salesman for the 2012 Si, our 2013 CRV and he is great at what he does and continues to our go to guy when contacting Friendly Honda. So when I found info on the vehicle exchange program, I thought it might be to my advantage to upgrade to the 2014 Si, if possible. Rudy and I talked, emailed and texted, then a Si appeared for a test drive! Then Rudy worked the magic, and I have the 2014 Si in my garage! Bravo Friendly Honda and I want to give a shout out to Veronica Sarles and her service team, they are the best!!!

Howard A.

17 de may. de 2014

These were our 10th and 11th cars that we have bought or leased through Ron Alexander. It has been a pleasure doing business with him. Now my wife, my two daughters and I are all in Friendly Honda cars!

P.Adams

17 de may. de 2014

These were our 10th and 11th cars that we have bought or leased through Ron Alexander. It has been a pleasure doing business with him. Now my husband, my two daughters and I are all in Friendly Honda cars!

Dave from Pok

15 de may. de 2014

Our 3rd great experience at Friendly Honda. Convenient location, helpful staff and much more. Hey! Stop in and see them . . . what are you waiting for?

AC75

11 de may. de 2014

Second car purchased from Friendly Honda in 5 years, & as always I am very a satisfied customer. Not only do I purchase my vehicles here, but my oil changes, transmission flush, & car detailing all get done by Friendly. 5 star service

EricBenjamin

8 de may. de 2014

Kim was very helpful in keeping me in the loop and responding quickly to my internet inquiry.Kim was very polite and professional. She is an asset to Friendly Honda.

EricBenjamin

7 de may. de 2014

Once again Ron Alexander and Colin O'Brian went above and beyond to get me into my CRV. They were both very polite, patient, and worked diligently to get me into my 2011 CRV.These two epitomize Friendly Honda. Thank you gentsPS this is my 6th car I have bought through Friendly Honda. I will not go anywhere else.

nayelraji

7 de may. de 2014

This is my third experience with Friendly Honda and as always, the service was excellent. Very professional, friendly, and thorough. I recommend them strongly. I will always return to Friendly Honda in the future for my vehicles.

huesti09

4 de may. de 2014

We just purchased another new vehicle from Friendly Honda and once again enjoyed our experience. We worked Danielle W and Jim L for our purchase and financing they made to process very easy and direct for us. They went out of their way help and meet all our needs. We highly recommend Friendly Honda and look forward to our future puchases. Keep up the good work!Bill

wb2lqf

24 de abr. de 2014

We stopped at Friendly Honda "just to look." We made it clear to the receptionist that we preferred to walk around without being pestered by salespersons. She readily complied with a smile and a positive attitude -- a much better attitude than we had displayed. The red Honda Fit Sport caught our attention and pretty much sold itself. When we decided we "had to have it" we went back to the receptionist and told her we were ready to talk to a salesperson. She introduced us to Justin. He proved to be the best salesperson we ever dealt with. Easygoing personality, no pressure to sell us anything we did not want, very respectful, well versed in the vehicle, obviously very knowledgeable, effective, and efficient in the entire process of trading in one vehicle for another. Justin made the most of both his time and our time. I had previously used Internet resources to estimate the Blue Book value of our six year old Honda Civic toward a trade-in. We received an amount that was very close to the estimate I had arrived at. Justin then introduced us to Paul who took us through the financial portion of the transaction. We expressed a preference for the manner in which we wanted to pay for the car. Paul gently advised us of other options, along with their advantages and interest rates. We maintained that we wanted to do it *our* way via the Hudson Valley Federal Credit Union and from that point on, Paul focused on setting us up right there, saving us a trip to the HVFCU. The speed and thoroughness of this part of the transaction was quite impressive also. In summary, we walked into Friendly Honda at 3:30 p.m,, wandered around without a "shadow" as we had requested, fell in love with our choice of vehicle, completed the entire purchase transaction by 5:20 p.m, and returned at 1:00 p.m. the next day to pick up our new Honda Fit. Clearly, an experience that speaks for itself and would be hard to beat.

fmazzella

24 de abr. de 2014

We purchased three vehicles in the past four years at Friendly Honda and we could not be more satisfied with the sales and service from this organization!

jaybutler

21 de abr. de 2014

We got a very good price on our 2008 Accord trade in. We wanted to update our Accord. We went looking for a 2012 or 2013. My wife and I never expected to leave the show room that day with a 2014 ACCORD EX_L. The price was very affordable. Our sales rep worked with us giving us several options. we never felt pressured in the process. Rick worked with in our price range and with a very low interest rate we were able to buy this most beautiful car.Thanks Rick and Friendly Honda. There is only one place to go for the Best car, best deal and, best sales reps.Jay & Judy BEE

Paul10560

15 de abr. de 2014

I went to Friendly Honda because I had heard good things about them. There are dealers closer to me but I hoped the drive would be worth it and it was. We were greated at the door as soon as we walked in and instantly put in touch with Chaz Goodman, a very knowledgable, happy, hard working , and FRIENDLY person. Every dealership should be full of people like him. He got me the deal I wanted and a couple hours later I was on my way home with the Ridgeline I wanted. Very happy customer, Thank you Chaz! Thank you Friendly Honda!

blovelock

6 de abr. de 2014

I have had a wonderful relationship with "Friendly Honda" for over five years. They have been exceeding responsive to all my needs and concerns. I have never had a bad experience with them. I trust their expertise and I have them handle all my car needs. I would not go anywhere else.

lauraf

6 de abr. de 2014

I had the best experience here at friendly Honda! I love my new crv. Papa mbyae was the salesman that made all of this possible. He understood my needs/wants and financial capabilities. He wasn't at all pushy however he was there when I had questions. I will absolutely tell everyone I know to go to friendly Honda and see papa mbyae!!! This is my first Honda and I can say that I am very happy with the whole experience!

"Rich,CRV"

4 de abr. de 2014

We recently purchased a new Accord and was, in general, very pleased overall. We have purchased, over the years, numerous cars from this dealership. We come back because of several factors. We enjoy working with our salesman Brian Grunow. He has demonstrated to us that he understands our needs. He strikes a nice balance between dealer needs and customer loyalty. He is a low key person who really makes the car buying experience as pleasant as possible. For that matter, everyone is great and that's why we come back time after time. All dealerships are not the same and it goes to the culture that is created by management. We only have very positive feedback on the dealership and everyone who is connected to it. We will be back.

TeneileRandall

3 de abr. de 2014

I only deal with Bruce Heron for my sales. I first met him early in 2012 when I purchased my first car ever. Now 3 cars later ( Trade ups ) and plenty of referrals. His patient and personality made me feel like family! I love Friendly Honda and Bruce Heron :-)

Sachson

31 de mar. de 2014

The purchasing experience was a pleasure from start to finish. Papa Mbaye made my wife and I feel like his only customer. He was very accommodating and oh so pleasant. He answered all our questions clearly. We have dealt with him for 2 new cars now and both times have been a wonderful experience. I have recommended him to family and friends.Brian Hartwell was the finance person we dealt with. He was very helpful. Excellent service from both men. Friendly Honda is an excellent dealership.

hjk1br

31 de mar. de 2014

This was the sixth car I've purchased from Friendly Honda. I can totally envision purchasing 6 more. Rick Studler is a great salesman. He's knowledgable and enthusiastic about the whole Honda line of vehicles. Over the last 10 years I've experienced nothing but helpful and efficient service from the Friendly Service department.I highly recommend that anyone looking for a new car go straight to Friendly Honda!

Corhudson

28 de mar. de 2014

Love how lay back and friendly everyone was. Never felt pressured. From my initial emails with Valerie Burke, to the easy manner of Bruce and finally to the very personable Colin the experience of purchasing my car was easy and one I would recommend. Love my CRV......

Carrie Fisher

27 de mar. de 2014

After visiting my local Honda and being disappointed in the whole experience, someone suggested I visit Friendly Honda so I did. The first time I brought my complicated situation there they bent over backwards to do what they could to get me in a car BUT they didn't have what I wanted. When they did get in a car that I wanted I contacted them and asked for the same salesman (which I got) who came in on his day off to assist me. I spent less than an hour there and although I did not get an answer that day they were confident they could get it done. Two days later they called me on a Saturday and told me the car could be ready in two hours. I spent less than 20 minutes there, signed my paperwork and drove off with my new car! When the time comes I will return there again, and again. I tell everyone about them even if they are not looking for a car!! My sales person was Peter Arvanetes, ask for him and tell him I sent you!

Zeus22

18 de mar. de 2014

Mr. Papa Mbaye was extremely accommodating and professional; the kind of salesman I like to do business with and most definitely an asset to your team. This is a very nice dealership; well run and a nice environment; they seem to want to take very good care of their customers. I was very happy with my experience at Friendly Honda; I hope to have many happy years with my new Honda Civic.

hignal

14 de mar. de 2014

I just pick up my new Honda Odyssey this afternoon. First I would like to say ever staff member I interacted with was wonderful. From the front desk to the finance room I can't say enough about how customer friendly your company really is. I have to single out Adam, my sales person, was friendly, attentive, polite and, well informed of the difference between models. He took the time to really listen to what my family needed in our next vehicle. Adam then narrowed your large lot down to two perfectly matched cars. This truly is the best experience I have ever had buying a car anywhere.

Howard

14 de mar. de 2014

I just pick up my new Honda Odyssey this afternoon. First I would like to say ever staff member I interacted with was wonderful. From the front desk to the finance room I can't say enough about how customer friendly your company really is. I have to single out Adam, my sales person, was friendly, attentive, polite and, well informed of the difference between models. He took the time to really listen to what my family needed in our next vehicle. Adam then narrowed your large lot down to two perfectly matched cars. This truely is the best experience I have ever had buying a car anywhere.

gabsmith

10 de mar. de 2014

We went to Friendly Honda since we wanted to replace our 2005 Civic which had just turned 100K. When we purchased our 2008 Civic, we initially spoke with Ron and he priced it out for us, however when it came time to purchase, we were directed away from Ron to a salesman who had replaced our previous salesman, Dean C....? who sold us our 2000 Civic, that salesman was not to our liking.This time, I walked past the reception area to Ron Alexander's desk and asked him to help us. Just as we expected, Ron was absolutely great. He priced out several vehicles since we kept changing our minds. Ron was always very receptive and eager to assist in any way he could. Most of our contact was via e-mail and he was always quick to respond with the requested information, very helpful. When I need to replace another vehicle, Ron Alexander will be our man. He is a real asset to Friendly Honda.R. & G Smith

adamrubinstein

21 de feb. de 2014

Whole experience was great. Mr. Weiss had my interests at heart through the entire process, was always available for any questions I had, and never tried to up-sell me. Was very patient with my kids also. Would highly recommend buying a car from Mr. Weiss and Friendly Honda.

pig007

20 de feb. de 2014

This is the second car I bought in 2 years for my wife from Friendly Honda. Due to the sales team and how comfortable you feel there, I won't go any where else.

Johnnyspeed17

11 de feb. de 2014

It was the easiest car buying experience ever. Almost too good to be true. Got the vehicle I wanted at the price I wanted with a reasonable price for my trade in. It was a win win for me and the dealership. I wish everything could be so easy. Thank you, Thank you, Thank you.

amwfox43

9 de feb. de 2014

Shane was very informative and also friendly, to both my wife and myself. The car we wanted to purchase was for her and he was perfect.

JFink64

8 de feb. de 2014

Thank you for a wonderful car buying experience! Our first experience with leasing was flawless. Our salesman made it super easy and we love our new Civic.

Lperez66

6 de feb. de 2014

Great costumer service. Friendly staff. Beautiful vehicles. Danielle is the best. Second vehicle I purchased from Friendly. I highly recommend this dealership. Try it. you won't regret it.

garyhonda

4 de feb. de 2014

Dealing with Rick Studler and Friendly Honda is always a pleasure. Words like focused, quality, professional, follow-through, enjoyable, respect, excellence, and of course, friendly, all come to mind. This is the third Honda I have leased or purchased through Rick Studler at Friendly.Sincerely,Gary Texter

Howdy1

7 de ene. de 2014

This is my fifth Honda from this dealership. All of the cars have been excellent. I've been happy with the service. It's a straight forward agency.

glcsaszar

5 de ene. de 2014

We purchased our Honda Accord EX from Rudy, who was had our best interests in mind and was a pleasure to work with. He genuinely listened to our wants and needs in both the vehicle and its pricing. We knew we wanted a Honda Accord and Rudy helped us narrow it down to which trim level best fit our needs. Paul in finance was well organized and made the paperwork and had us out of the office quickly upon delivery of our car as he understood we had time constraints. Have purchased Hondas from another dealer in the past and our experience at Friendly Honda in Poughkeepsie surpassed the experiences from the past. We look forward to returning to Friendly Honda for sales and service in the future.

poughkmn

1 de ene. de 2014

Recent new car purchase from Friendly was a very good experience overall. My salesperson Chaz Goodman was very helpful. I never felt pressured or subjected to sales tactics. Chaz was courteous and knowledgeable and was willing to listen to my needs. He involved his manager (Pat, I believe) only at certain points of the negotiation to help me understand the benefits of leasing (which I ultimately chose) rather than to confuse me. That's important as whether you lease or buy is big decision and I appreciated their straight talk without any pressure. I felt that both Chaz and Friendly worked with me to make a deal happen and as a result, I left there a happy customer. Would recommend Chaz and Friendly.

CRVEX11

31 de dic. de 2013

It was a pleasure working with Adam to find our first SUV. As promised the vehicle was detailed and ready for pickup. Thank you Adam and Friendly Honda.

cassialbrown

23 de dic. de 2013

I was considering buying a new 2013 Honda Civic, and trading in my old 2009 Honda Civic, which was purchased new from this dealership.Through negotiations, I was able to reach a mutually agreeable deal to buy a 2013 Honda Civic and trade in my old 2009 Honda Civic and reduce my payments on the new car. I have now driven the car for the past week and a half, through snow storm and rainy weather. I am pleased with the traction control feature in the car. I haven't driven a distance longer than 25 miles, but will do so in the near future. I'm hoping that the gas mileage for highway driving lives up to the advertising.

danijd20

15 de dic. de 2013

I leased an Accord from Friendly Honda three years prior. I had such a pleasant car buying experience then because of the sales staff ,so I returned again this year. Kenny is a very approachable, honest and patient salesman. He makes himself available and made the car buying process as stress free as possible.

teepee212

11 de dic. de 2013

I really appreciated the service provided by our sales consultant, Chaz Goodman. His professional demeanor, expertise, and amicable nature made me feel welcome at Friendly. His no-nonsense attitude was fantastic and saved a lot of time which got me to the deal I wanted in no time. I appreciated being spared the traditional sales pitches and he came off as a genuine person which made the overall experience all the better. He is a trustworthy representative who I would strongly encourage seeking out. My only concerns with the dealership would be a few mistakes made by our finance manager but these concerns should be taken with the following in consideration: Chaz and the finance manager stayed behind very late to finish the paperwork for our sale so he may have made the few small errors due to the evening's rush. However, everything was worked out satisfactorily.Some of the pricing on dealer-installed additions can be found cheaper elsewhere. That, combined with the two (possibly out of the norm) situations lead me to give them an overall 4/5. However, I would earnestly give Chaz a 5/5 and strongly recommend the dealership and him as a sales consultant.

StephK909

7 de dic. de 2013

Robert listened to what I had to say and worked within my budget to get me a great deal. It was a hassle-free and enjoyable experience. I love my new car!

lucricrdo

21 de nov. de 2013

BEST DEALERSHIP EVER!!! Worked with Bruce to purchase a used car. He offered me the greatest customer service that I have seen in a very long time anywhere..from start to finish. I would highly recommend him and Friendly Honda for any vehicle purchase. The dealership is very very professional and was a pleasure to do business with. I love my new car and Friendly Honda!

mbooth1978

12 de nov. de 2013

I think Friendly Honda is great, Tom Pratt was excellent. The reason I gave a good on the customer service instead of great is because there seemed to be some disconnect between the online rep and the dealership. Otherwise great service. I am very happy!

vickyd921

5 de nov. de 2013

Great experience from walking in the door right on through to driving my new car off the lot. Then rec'd follow up call from Rick Studler to make sure I was happy and understood everything. Love my Car ! Love Friendly Honda.

Gkieley

1 de nov. de 2013

I have heard of your dealership for a long time. The negotiation process was amiable and FRIENDLY not hostile..Justin and Michael did aa fine job.. As an aside, I have recommended my trade-in to a Mr. R. Baskin. I am aware of a finders fee??? Yes??

jmc1022

12 de oct. de 2013

The experience was painless. All of my questions were answered. very professional. There was follow up and they worked with my schedule as best they could. would recommend friendly honda

minny711

7 de oct. de 2013

Considering this is our 2nd honda that we have purchased/leased from this dealership - that probably says it all. Have been a customer of Justin's from the start. He is easy to work with, very friendly and not pushy in anyway. Paul (financing), has also worked with me on both honda's and has been nothing shy of courteous, friendly and just so comfortable to work with.

AiMEE0987

29 de sep. de 2013

So now I know why it is called FRIENDLY Honda! Absolutely exceptional sales service- Danielle and Colin were extremely informative, listened to what I needed and delivered BEYOND my expectations!!! There was absolutely NO pressure/sales/gimmicks. None. Complete stress free car buying! I had my new Pilot the next day!! By far, the BEST experience I have ever had- and the BEST CAR!!! Thank you Friendly Honda!!!!

BijoyVallamattam

29 de sep. de 2013

The buying process was very smooth and professionally executed. Papa was extremely courteous to the customer and willing to spend enormous amount of time to explain the vehicle. Hi is very knowledgeable about the product as well.However, the financing process could have been handled a lot better. It was not up to my expectations.

tfont5

24 de sep. de 2013

My husband and I stopped by Friendly Honda when we were considering buying a used SUV or mini-van. We walked around the lot for about 20 minutes and not 1 sales person approached us. Since we were just starting to look we left. About a month later we went back to the dealership after having visited another dealer in Westchester and we spoke to a salesman who had me test drive a Pilot that they had, but it was a little more than we wanted to spend. He told us he didn't have what we were looking for (2010/2011 Pilot with mileage <40,000 around $26,000 out the door) and was going to dismiss us, but we asked him if he would take our information and call us if he got something in. That same day we went over to Brewster Honda and found exactly what we were looking for and then some (I was hoping for an EX and I got an EXL). Friendly Honda has never called us to this day! I guess $26,000 doesn't mean much to them. I am baffled by the fact that Friendly Honda has won that President's Award for multiple years. I wouldn't recommend them to anyone!

Graciemay

17 de sep. de 2013

We had went to another dealership first where the sales manager was rude. I contacted Friendly Honda and they were very polite, friendly and accommodating. We went there the same day and purchased our vehicle.

craigalanpartin

16 de ago. de 2013

We had our 2006 Honda Pilot EX Nav serviced at Friendly from the beginning of ownership even though we bought the car in Brooklyn. The service and experience were always amazing, so we bought our new Pilot Touring edition from Friendly. We couldn't be more pleased with the experience. Thank you. Craig and Mark

EricBenjamin

9 de ago. de 2013

I have bought all Hondas from Friendly Honda. I recently bought a 2013 Fit which is a great car, but the manual transmission took its toll on my knee due to the amount of driving I do for work. I contacted Ron Alexander and he found me a great used 2011 Civic and Colin OBrian was the used car professional who handled all the financing. I am not ashamed to say my wife and I are in the process of using a debt consolidation company to relive our debts. We had a stellar credit rating, but now due to the consolidation it of course has dropped. Colin went as far as I am concerned beyond the call of duty to get this new loan approved for me. Ron as well went above to make me a great deal and find me the right car without compromising safety or quality. Both of these gentlemen exemplify Friendly Honda and stand as a true example of professionalism and going the extra mile to take care of you and get you on the road.Thank you

tall1teacher

8 de ago. de 2013

Rudy was great to work with as was the financial person. We were glad we switched to Friendly Honda. The pricing was the BEST around.

IvyAviles777

1 de ago. de 2013

Rick was excellent. We have had Honda Civics before, so we are loyal customers. When we decided it was time to get a new car,Friendly Honda & Rick were first choice. It was so easy to get the car and do the paperwork. Excellent salesman & excellent Car: Honda Civic. Rick deserves a raise & a bonus. Thank YOU Rick.

rcdr

1 de ago. de 2013

I have leased Hondas for a few years now and Papa has always helped me through the process. He listens and explains all questions very patiently which I truly appreciate. Great asset to Honda! The cars are also great - never any trouble.

vipinpatel

27 de jul. de 2013

Very pleasant experience. Very courteus and friendly. Good service, friendly atmosphere. No sales pressure. He answered all my questions in clear fashion. I would highly recommend them to new customers.

Tricey50

19 de jul. de 2013

Friendly Honda was just that. Everyone was so nice, and Bruce was the best. He was straight and to the point. The overall experience was the best I've ever had at a car dealership. I highly recommend Friendly Honda to anyone looking to purchase a new or pre-owned car.

Mloriann

18 de jul. de 2013

Friendly Honda was courteous and made me feel very comfortable. I would definitely buy another car from them. LOVE MY HONDA. I would recommend going there.

charit5

17 de jul. de 2013

Let me first say I am giving the ratings above due to my experience with the Sales team, NOT the Service team.I have been servicing my 2003 Honda Accord Coupe for over 10 years at Friendly Honda. There are quite a few other Honda dealerships closer to my home & work, however, I continue to drive out of my way to Friendly Honda in Poughkeepsie because I have always found the Service staff to be extremely friendly and knowledgeable. I always felt that they put my needs first when my car was being serviced with them. Because of this I was really hoping that I would be able to purchase a new 2013 Honda Accord Sport with Friendly Honda and continue to service my car there. I initially submitted a request for an online price quote from Kelly Blue Book. No response. I finally sent a request in directly through the Friendly Honda website. I received an email price quote from Daniel Seegars which was somewhere in between the MSRP and the dealer invoice. That was fine, except that I had already received another quote below dealer invoice from another Honda dealership nearby. I exchanged several emails with Dan which resulted in a slightly lower price, and also resulted in several sales agents calling me over the phone (I had requested to communicate via email). I work full time during the week, and it is not convenient for me to discuss or negotiate car deals over the phone while I am at work. I explicitly told this to Dan and let him know that email would be the best way to reach me. I asked him also to work with the other sales managers to come back to me with their best / final price quote.Instead of doing what I had asked, Dan responded to my email by insisting that the other quote I received must not have been for the correct model that I was looking for, that the price could not possibly be that low. And that I needed to call one of the Friendly sales managers so that we could compare the specs. I found his response insulting; I had done plenty of research on the car I was looking for, and clarified all the specifications with the dealership that offered me the very low price.Ultimately I did not purchase the car from Friendly Honda. When I let Dan know about this, his response was to put blame on me because he had sent several emails and asked me to call him to speak with him. REALLY?!?! 1) Though he responded to my emails, he did not answer my questions or care enough to follow through with what I asked him to do. 2) I specifically told him I could not speak over the phone while at work and to communicate with me through email instead.

toolum

16 de jul. de 2013

Laura Sterling made our visit to Honda "outstanding " from the moment we arrived by remembering our names and faces, We had not seen her since our last meeting almost a year ago.She made us feel special and knew what we needed. This is the third vehicle our family has purchased from Friendly Honda over the last couple of years.

txgk

12 de jul. de 2013

Dealer was prompt to answer all my questions and tried his best to help me decide what services and car best suited my personal car needs.

BuckFunk

3 de jul. de 2013

I purchased a certified pre-owned '08 Pilot from a Westchester dealership in January 2011 and that was a negative experience. The vehicle had shoddy body work and was owned by a smoker, details they denied but were sadly true. SO I very much wanted to get out of it and I figured I'd meet Rick Studler up at Friendly Honda, since my parents had done two deals with him previously and had given him glowing reviews.I am happy to say that Rick lived up to the hype and was a pleasure to deal with! Honest and very personal, he made the process a smooth one. And the business manager, Paul Hoffman, was equally professional and upfront with me. I readily recommend this dealership without reservation.

Cernest

15 de jun. de 2013

Leasing my new CRV was a very pleasant experience. Kenny worked with me to get the best price he could for my trade-in, and I really appreciated his understanding and willingness to work with me. He seemed to think of everything. He even reminded me to take out my Easy Pass from my old vehicle,which I had forgotten, and he helped me set up my phone in my new CRV. A big thank-you to Kenny and to the other members off the team at Friendly Honda for making my experience such a positive one.

argonn

4 de jun. de 2013

I went to Friendly Honda of Poughkeepsie to check out leasing a Honda Civic. Kenny treated me with great respect and made me feel like a valued customer. I wasn't too sure of my credit, but he was very positive and assured me that we could work together. I had previously visited a different dealership that basically made me feel terrible about my credit. So I was pleasantly surprised. It was a long trip there, but well worth it for me. I would go there again, and have already recommended many friends. My daughter also purchased a used car there a year ago, and had a wonderful experience as well. And that was the first time she pruchased a car.

nayelraji

18 de may. de 2013

HAVE LEASED FROM FRIENDLY HONDA BEFORE AND RETURNED AGAIN FOR THE FRIENDLY AND PROFESSIONAL ATTITUDE. PAPA ALSO WENT OUT OF HIS WAY TO MAKE THE TRANSACTION AS EASY AS POSSIBLE AND EVEN LOADED MY PHONE ONTO THE BLUE TOOTH FEATURE. TREATED ME WITH UTMOST RESPECT AND COURTEOUSY. RECOMMEND THEM HIGHLY. THANK YOU.

johnpaul9

6 de may. de 2013

I was recommended to Friendly Honda, and the recommendation turned out worthwhile. The sales services was excellent as Papa was very informative and helpful. Jim Libutti was also very helpful and knowledgeable. I comparisoned shopped against 3 other local Honda dealers and Friendly beat all of their prices.

cheft

6 de may. de 2013

This is our 4th Honda and the third in 7 years at Friendly. We get all our service done there as well. The sales staff and service staff are always friendly and willing to help. We have never had an issue that has not been resolved with professionalism and courtesy! That is why we come back!

outinthewoods

3 de may. de 2013

If you're considering a Honda, make sure you speak to Rick Studler at Friendly Honda. The pricing is reasonable, the selection they have in stock is unbelievable and the sales process is straightforward with no games. Having dealt with Friendly since 1987, I can tell you that their service department is the best I've ever dealt with. Incredible as it may sound, their price for service is competitive with their non-dealer counterparts, the job is done right the first time and they don't invent problems just to raise their charges. In addition to everything else, free loaners are always available. I've bought other cars from other dealers over the years, of course, but since 1987 there's always been at least one Friendly Honda in my garage. The car is great, the sales operation is reasonable and no-nonsense and the service department will make you happy that you chose Friendly in the years to come. Give them a try.

chontel44

2 de may. de 2013

My Experience was very good Kenny Seiferheld took very good care of meHe is a very Nice young man very polite He is very exerience in his workFriendly Honda is what they sayThank you MaryEllen Bomba

4582ev

26 de abr. de 2013

I originally went to Friendly Honda and worked with Anthony Pilla. He was extremely helpful, friendly and professional. Just to double-check prices I went to Brewster Honda. The salesman was nice enough but the Sales manager was rude and condescending! I returned to Friendly Honda the next day and bought the Honda CRV. From the Receptionist, to the salesman, to the finance manager.....all were friendly, respectful, helpful and professional. I would recommend Friendly Honda to any friend or acquaintance who is looking for a Honda.

Jenniferfeicht

9 de abr. de 2013

I was very happy with all aspects of my purchase. The lease deal was exactly what I was looking for and I received a very fair price for my trade in. Thanks so much.

harleyhug02

5 de abr. de 2013

When my spouse and I walked into Friendly Honda, we were welcomed with warm friendly faces. We were asked right away if we needed any help. We were requesting to talk to Justin as he has sold cars to my parents and sisters. I never expected to walk out of the dealership with a new car that day. Justin took the time to answer every single question we had. This was on a Saturday when the place was very busy and he made us feel like we were the only ones there buying a car. It was a big decision for us and we have not ever had a car payment or new car. Brian was able to do the financing to fit into our daily budget. Justin and Brian made everything fall right into place and we walked out that day with a New Honda RidgeLine. We love the truck and we love Friendly! Thank you Justin and Brian for the wonderful service you provided.

tollfreenumbers

4 de abr. de 2013

Don't expect anyone to be "Friendly" just because that's their name. The automatic door on our Honda Odyssey wasn't working well. A friend disabled it but it wasn't closed properly so we brought it in to be fixed. They said it was the motor which I didn't really think was the issue but my wife approved it. Unfortunately $500+ later it wasn't working any better than when we brought it there. They now say they said that it might be more and now they say it's the track too, which has to be replaced. The motor wasn't the problem and it's actually harder to open now for the kids than it was when we brought it there. It takes more effort and makes a horrible sound now that it didn't make before we brought it there. When I complained that they didn't fix it they were anything but Friendly and then when I said I was going to complain they refused to even fix what they admitted was still wrong. I bought the car from them and hadn't had any significant other problems with it, but their attitude has been atrocious. They replaced the motor that wasn't defective and are blaming me because they didn't realize it had been disconnected. They charged me $680 for it without fixing anything and then refused to fix it because I said I was going to complain. Maybe it was just incompetence but their attitude was ultimately the problem and it was clearly handled all wrong.

AKHAYADAS

1 de abr. de 2013

friendly was truely friendly, i was treated corteously they found my car received the car when promised , no haggling about price.i washappy overall experience

sparkspurr

26 de mar. de 2013

Wasn't planning on purchasing a Honda, but really liked the car and the deal. Planned on car shopping entire day, but were so pleased, stayed at Honda and skipped all the other dealers.

EricBenjamin

26 de mar. de 2013

I just purchased a 2013 Fit. This will be my 5th Honda I have bought thru Friendly Honda. My salesman Ron Alexander is top notch. In addition to Ron both Michael Glynn sales manager and Brian Hartwell business manager worked very hard to get me into my new Fit. All 3 of these men are the best in their profession and epitomize the Friendly Honda Team.

JCMom30

26 de mar. de 2013

Upon entering the dealership, the receptionist and other gentleman (from Finance) at the front were both very nice. I was introduced to Kenny (Sales) who was also very nice. I spent just under two hours (30 minutes of which was unattended as Kenny was getting my car appraised) talking about and test driving a Civic. I said from the start that I was INFORMATION GATHERING. I am in the market for a car, but my lease isn't up for two months. Every day for several days after that I received an email, phone call, or both until I finally responded to an email letting him know the same thing I told him when I was at the dealership. That's where the "friendly" ended. A few days later I sent an email inquiring as to a coupon price and also about demo prices and down payment required for those prices. I heard nothing back for two days, and then it was barely a complete sentence with no greeting or signature saying he was busy but would have a number for me the next day. Finally I heard back (on the third day), and it was again an email with no greeting or closing, and it answered only one of my several questions. Zero professionalism.I don't know how other people buy vehicles, but I need a lot of information. I ask to compare prices on different types of vehicles so I know what I'm getting for my money. I got the feeling that Friendly wanted me to just buy the Civic I drove (or upgrade) and be done. Answering questions on MY schedule was not something they had time for.This is not the first time I've gone to Friendly and left without purchasing, but I thought I'd try again because they get such great reviews. I don't get it.

JLParsley

23 de mar. de 2013

I purchased a new Honda from Rick 14 years ago. The attention I received and technical details he was able to provide was beyond excellent. Since then I have used Friendly Honda service for 229,000 miles and have been exremely satisfied with that service. When it came time to purchase another new Honda, I came to the place and salesperson that I have trusted for the last 14 years. I was again completely and totally satisfied with the purchase of another Honda. I highly reccomend this dealership.

dianef1224

17 de mar. de 2013

Yesterday we went to Friendly Honda to look for a replacement of our second car. We purchased our Accord last year with them and were very happy. Yesterday's visit was even better. Kenny Seiferheld was very patient and helpful with us choosing the appropriate car. Jim LiButti h provided the negiotiations for the financing. Even though it was Saturday afternoon, both gentlemen went above and beyond our expectations. We were able to get the approval for financing and they were even able to have the car detailed so we took possession yesterday in just a few short hours. We now have a beautiful 2013 Honda Civic LX. We will definitely return for future purchases. Also we have recommended Friendly Honda to family and friends as well.Thank you for a wonderful experience.

xxklcxx6

14 de mar. de 2013

Thank you to Andrew, Pat and Brian for helping he get my car. No dealership around me in NH would help me get the specific modal and color that I wanted, but Friendly Honda made it happen and drove it to me all the way in NH. They make car buying nice and easy. Thanks guys!

weidig73

12 de mar. de 2013

My experience with Friendly Honda was absolutely horrible. I am a small business owner and was looking to purchase a vehicle that was more fuel efficient. I went to Friendly Honda as my family and I have purchased numerous vehicles from them in the past. Below is a copy of the letter I sent to both the owner of Friendly Honda and Honda Headquarters. February 25, 2013 Eric Kahn, Dealer Principal 1143 Dutchess Turnpike Poughkeepsie, NY 12603 Dear Mr. Kahn, I went to Friendly Honda on Thursday the 21st looking to purchase a vehicle that was more fuel efficient. I met with Shane Trevnan who was assigned as my salesman. I told him I almost didnt go to Friendly Honda because I had a problem with one of the employees. Shane asked who and I told him Russ Trotta. After discussing my options we scheduled an appointment for me to return the next day. The initial meeting on Thursday went great. I returned Friday and brought my office manager along to assist with the paperwork. I left -------- and Shane to fill in the minute details on the paperwork while I got up and looked around the showroom. I wanted to get a visual of my interior and exterior color options. After Shane showed me additional color options we sat back down to finish filling out the paperwork. We completed the paperwork and as we got up to leave Shane said If you are ever looking for something else, let me know. ---------- replied No, Thanks, you dont have the type of truck we are looking for. After discussing the Honda Ridgeline we decided it did not suit our needs and started to heads towards the door. As we were walking out the door, Shane made the comment No, seriously, I meant I was talking about you were working here. I asked ---------- if he just said what I really thought he said, which he had. ---------- and I got in my truck and I asked her what happened. She told me while they were filling out paperwork Shane asked her if she was controlling. When she responded Yes, I like to make sure everything is handled properly. He replied Really? We need someone here that has a controlling personality and can handle doing her job. The person we have now up front is horrible. Ill hire you to work here. ---------- responded No, Thank You, I already work full time, and besides, I am happy with Alan. Shane continued the conversation by saying I didnt mean another job, I meant instead of working for Alan. ---------- again responded No, thanks. After relaying that conversation to me, she also told me another conversation Shane initiated and that both conversations made her uncomfortable and put her in a very awkward position. After asking her to work for Friendly Honda, Shane asked if I am easy to get along with. Shane then told ---------- a story that was made up and told to him by Russ. I was razzing another guy and the guy didnt like what I said so the guy went to the owner of the health club. The owner called Russ, who identified himself to Shane as the manager of the health club (he was only another member, not a manager) and Russ told the owner I spazzed out on the guy, basically went nuts on him. What Russ told the owner got Alan kicked out of the health club. The story that Russ made up and told Shane was completely false and had nothing to do with me purchasing a car at Friendly Honda and the conversation between Shane and Russ should have never happened. What they did was considered gossip and it was highly unprofessional not only for Russ to tell this to Shane, but for Shane to relay this to my employee. Once again, this made her uncomfortable to have the salesman gossiping about her boss. I expected more professional service and was truly shocked and appalled at Shanes and Russs behavior. I immediately returned inside and asked the front desk personnel to speak to a manager and was informed there was not one there at the time. I was however, directed to Jim Labutti, the finance manager. I explained the situation to him but I feel nothing was really resolved and given the attention it deserves. The entire experience was a complete turn off and it made me have doubts about the type of customer service I would receive in the future. This has caused a major disruption in my business and has been quite an unnerving experience. This experience with Shane has left my business manager uncomfortable and hesitant to deal with your company in the future. Shane and Russ not only attacked me and my business but they outright disrespected my office manager as well. I hope you understand the full impact of this situation, business owner to business owner. I did not realize my reputation was going to be tarnished beyond belief and I have not been able to sleep nights re-creating the situation that took place. I did not know my employee was going to get solicited at a car dealership and if I had known in advance I would have rethought my options as to which dealership I was going to purchase from. I work hard to keep my employees and customers happy. Sincerely, ------------------- The name of my office manager has been blanked out for anonymity purposes. Do NOT bring your employees here as they will try to steal them from you!!! After writing this letter to the owner, he does not follow up on instances like these nor does his assistant seem to take these situations seriously. I will NOT be going back to Friendly Honda!!!

yunying

9 de mar. de 2013

My wife purchased a new honda civic hybrid from sales agent kimberley favata about three weeks ago. The process was very smooth and kimberley was more than accomodating towards our needs. It's very rare to find any employee at a car dealership willing to go above and beyond for their customer. I say this because it is well known that buying a car is one of the most stressful purchases .

themazz14

7 de mar. de 2013

What a great experience. The salesman was very friendly and No pressure, no stress, no hard sell and easy to deal with. Got a great price without any hassle or argument. All dealerships sales departments should be run like this. I would definitely recommend Friendly Honda.This is my first Honda Accord and I love it.

SCR426

6 de mar. de 2013

We purchased a vehicle for our teenage daughter. The salesman said he would purchase this car for his child. We had the vehicle 3 weeks and it had no oil! Brought it in and they put oil in it. 3 more weeks and no oil again! Major engine repairs required. They talked the warranty company into covering the repairs. That was wonderful, but we should have never had these problems in the first place. Vehicle is still not running properly. Car is back at Honda for repairs. We were advised that there will be a fee (deductible) before they will analyze the vehicle. We had no choice but to agree to the fee. We will see what happens now and see if the vehicle is in working order -- the way it should have been when the car was purchased.

rshelleman

2 de mar. de 2013

The sales staff was very friendly and the sales manager knew me and that we have bought 3 previous Hondas from Friendly Honda. Sales manager and sales person gave us a very good deal and were very easy to work with. Very enjoyable sales experience.

junming12598

1 de mar. de 2013

It has been a pleasant experience at Friendly Honda when I was shopping my car there. With good reception and professional sales person, Friendly Honda has become my first choice to shop a car.

eluca

25 de feb. de 2013

I knew what I wanted and Brian was so helpful all the way and I was able to receive my new car the same day

sisihempe

24 de feb. de 2013

They were very good in all, fast, good price..... Everything was fast. They explained everything to us. All clear. One simple price. They even stayed last their closing time.

dadlagrange

17 de feb. de 2013

Great cooperation working with me to make my visit pleasant and friendly. A real help to me. I will recommend them when anyone asked for a good place to shop for a car

vmmart

7 de feb. de 2013

I had come to the end of my previous CRV lease and wanted to get a new lease on another just like it. Great cars, and Ron makes it easy. This is my third lease from Friendly HOnda. Each time I tell myself to shop around a bit, see what else is out there - but then I go in just to talk with Ron about my options and I come away with a great car at a good price.

nacIrene

5 de feb. de 2013

My sales rep Robert Weiss was very pleasant and friendly. It was a great deal no pressure. Recently purchased CRV-EXL with navigation and love it.

Tonybud

31 de ene. de 2013

Ive been a customer since 1991. We have owned 6 Accords, 1 passport and 3 Pilots. Best Honda dealership to do business with. No high pressure salesman. Very relaxed atmosphere, excellent product and service.

goldij

29 de ene. de 2013

Every person we spoke to went out of their way to make sure that all of our questions were answered. They were open and honest about different options and alternatives, and what it would mean to US if we chose one option or the other. Also, we never felt like anyone was trying to sell us something we didn't need or want. For certain options, we weren't sure if we really needed it, and either Anthony, Dominic, or Jim gave us what we felt were their own honest and personal opinions about what it would or wouldn't do for us. Our family has been shopping here for over a decade, and I do not see any reason why this won't continue in the future.

HighwayBob

22 de ene. de 2013

I was dreading buying a new car. Friendly was recommended by several co-workers so I figured I'd try them first. What a great experience. No pressure, no stress, no hard sell. The whole staff there was very accommodating and easy to deal with. Got a great price without any hassle or argument. All dealerships sales departments should be run like this.

Pure5abi

14 de ene. de 2013

Bought 3 cars from them and its been a good experience. They take care of you very well and look at you as a friend. Not a customer. They are the best in business.

tcalahan

2 de ene. de 2013

Rick is very knowledagable and friendly and we purchased 3 other vehicles from him in the past.. and worked with us on our tradein to provide a great package price

Rizman100

29 de dic. de 2012

Papa treated us great. I've been to a lot of dealerships and I must say Papa was the most honest,friendly,courteous and helpful. I will be back there to purchase more cars in the future.

mtmiche

22 de dic. de 2012

The service was wonderful. Frank and Paul didn't rush us, but also moved things along quickly when we needed them to. What a great dealership!

rfisch48

16 de dic. de 2012

I was very pleased with the service I received at Friendly Honda. Shane was friendly, knowledgable, accomodating and helpful. While buying a new car is typically stressful, Freindly Honda made it an easy and enjoyable experience.

Mmeyer929

10 de dic. de 2012

Danielle was excellent! She was very informative and did a great job. She found me the car I wanted at a great price! I am extremely happy with my car and the whole transaction!

cinnamonl

10 de dic. de 2012

From the start of my visit I was very impressed with the "no pressure" and professionalism. Very satisfied with my vehicle and service. I will definitely recommend this dealer to my friends. Rich Carpino, Jr.

kusum

5 de dic. de 2012

We had to wait quite a lot before someone could attend to us. Otherwise the experience was good. We bought the car even though we really didn't go with that intention.

srftd

4 de dic. de 2012

Over the years I've met many salesman. Without a doubt Papa was the most friendlyand down to earth. His knowledge of the vehicle I purchased both inside and out madeit easy for me to operate. I was very impressed at the speed and the commitment heshowed in closing the sale. Before leaving Friendly with my new Honda, I was ensuredif I had any questions or problems, that I could stop bye and he would take care of me. It was also good to hear from Papa as he called me a few days later to see how I liked the Honda. I have already spread the word to my family, friends and co-workersthere is a really good person in sales and he is at Friendly Honda. Francis DiOttaviano

epanzer

4 de dic. de 2012

This is the third new car I have gotten at Friendly Honda in Poughkeepsie. This is a very good dealership with an excellent service department.

vigosh_j

31 de oct. de 2012

I dont have enough words to describe this dealership.The experience was great.Best price. Got 2010 certified accord. I shopped arround all the Honda dealrships they got the best prices.No fees, like other dealerships.Just price of the car and tax + DMV registration.I used live chat a lot, was very helpfull.Worked with 4 different people all of them were syaing the same things.INDEED FRIENDLYIt took me 20 mins to buy the car. And 20 mins to get the keys afetr i got the insurance in 2 daysHighly recommended. Will defintely refer to my friends.

rcandre

30 de oct. de 2012

Each purchase I make rewards and encourages companies to continue using their selected business model. I seek out companies with traits I respect (such as great customer service) and give them my business in the hopes that consumer responsiveness will motivate them to move forward using the same model. With that in mind, I selected Friendly Honda as my dealership of choice based on their numerous positive reviews. I am not a haggler. I research what I want and decide on a fair price. I expect dealers to make a profit, have happy employees who earn a livable wage and for both parties leave satisfied. That said, I was very content with what I paid. I selected a 2013 CR-V, made the deal over the phone, and faxed in all the necessary documents. I drove down the next day and my car was ready and waiting for me, just as promised. There were no last minute high pressure sales tactics or stalling. I spent less than 30 minutes in the dealership and most of that time was with, Justin showing us the features of the car. I could not have asked for a better experience. I drove five hours to reach Friendly Honda because voting with my money is important to me. Excellent service deserves both recognition and success. The next time I am in the market for new car, if I am living anywhere in NYS and if they are still offering the same great service, I will make the drive to Friendly Honda. Thanks guys for a great experience!

honda baby

30 de oct. de 2012

I went to five different dealerships looking to buy a new Honda but unfortunately had bad experience with either the sales person being too pushy or price wasn't making sense. A friend of mine referred me to Friendly Honda and specifically to ask for James Newton. I was in and out with a new car in a matter of a couple of hours. I wish I had gone there from the beginning. I will always contact James for any future purchases and friend referrals.

thoman1969

30 de oct. de 2012

Our experience at Friendly Honda in Poughkeepsie was nothing but excellent in every way. Brian was extremely helpful and explained everything about the car in detail, answering all of our questions.

Nigelcpink

26 de oct. de 2012

Very friendly and professional. Followed up on everything. Salesman was honest and reliable. At no times was he pushy. Great experience all round! Everything was explained in detail!

jfuenzalida

26 de oct. de 2012

Brian was especially helpful by showing me the payment breakdown in a simple online calculator to illustrate that I was getting a better deal with Friendly Honda than with another dealership that had given me a quote. He was very helpful and made sure I was completely satisfied. The finance guy was also efficient and helpful in matching my credit union's rate with a lender that Friendly Honda works with.Overall great experience and I LOVE my CRV!!!Thank you!Jennifer Fuenzalida

Tami_weiss

25 de oct. de 2012

We were referred by Patricia Frank, who had bought a Honda CRV a week earlier and was very satisified. We had looked around at other cars and other dealers but Brian, and the other employees, were by far the friendliest and most knowledgeable. He was very helpful in helping us select the vehicle that was best for us.

dalmation

23 de oct. de 2012

I had a complicated trade in/ lease deal that Rudy handled very well. In addition, he helped me customize my new vehicle. It was a very godd experience.

sunaddict2

23 de oct. de 2012

From the finance dept to the sales floor everyone was great. This is my first Honda and I was so extremely impressed with my service I sent a friend who also purchased a Honda yesterday. Papa was great not pushy but answered all my questions.thanks

rpetrovits

22 de oct. de 2012

We were greeted in a timely manner by Justin after we were greeted at the Reception Desk. Justin showed us two models that would suit our needs and we quickly decided on the Crosstour. The price was agreed upon without alot of back and forth. We felt Justin was friendly and at the same time professional. The overall experience exceeded our expectation.

glenn.tanzman

22 de oct. de 2012

I am a returning customer. Happy with my wife's CRV. The CRV has proved to be a very nice car and especially happy with the quality of the service deparment. Dealer is very customer friendly. Bought from the same salesman who is very professional and easy to work with.

cling

20 de oct. de 2012

Friendly Honda was a great joy and experience to do business with. I will be recommending friends and relatives to visit Friendly Honda. Special thanks to Papa Kassim Mbaye for his kindness and expertise. He really knows his business.

melinda.angstrom

17 de oct. de 2012

Dave was very professional & patient through the whole process of my looking & returning for a second test drive. He took time to answer all of my questions & was always personable in person & on the phone. I would definately recommend this dealership to others.

silverhe

16 de oct. de 2012

This was the best new car buying experience I have ever had. You made it (almost) painless. The only negative was that you were not located closer to where we live.

cdigiovanni

15 de oct. de 2012

We are very pleased with our overall recent lease of a 2012 Honda Accord from Friendly Honda having David Nelson as our awesome sales person. Myself coming from a prior sales background - I know how I like to be treated as a customer and I give David 10 of 10, 100%, A+++++ for this transaction. Looking forward to purchasing more vehicles from Friendly Honda.BestCorey & Jill DiGiovanni

roberto.romani.50

12 de oct. de 2012

I found that buying at the end of a model cycle to be the best way to negotiate a deal. Interest rates were also awesome at 1.9% for 72 months.

jmles

11 de oct. de 2012

Dave was extremely friendly, knowledgable and helpful. He answered all our questions with confidence. He was not pushy or intimidating in anyway. The best experience.

jack1935

10 de oct. de 2012

I have delt with Friendly Honda for over 20 Yr's now and never did I have a problem with them. I have always been completly satisfied with their service and hope to continue this as long as I'm still driving.

Myrufus

5 de oct. de 2012

Reece was very patient with me. When I misunderstood and reacted angrily to a price quote, he remained calm and patient. When I realized my mistake and apogized, he was gracious.

jec88

5 de oct. de 2012

It is always a great experience coming to Friendly Honda and purchasing a car from Ron Alexander. You drive away knowing that you are driving one of the most reliable cars on the market from the best dealership in the Hudson Valley and you got a great deal!

thefed1

3 de oct. de 2012

My family and I thought Ahmed Reece was pleasent to deal with. He was very thorough with every step of the purchasing process. He took the time to go over the car bumper to bumper. What a great experiance.

leoscorp3

3 de oct. de 2012

My sales person went above and beyond what I had anticipated. The very courteous service made me feel comfortable buying a car from him and Friendly Honda. I look forward to using them for my services and I will recommend them to all my friends!

junedwyer

2 de oct. de 2012

The price was good; Justin answered all my questions; he did all the paperwork promptly; he was knowlegdeable about the car; and best of all, he did not pressure me to buy a more expensive model or extra warranties.

rondhawthorne

2 de oct. de 2012

I have now purchased my 7th Honda from Friendly Honda because neither Honda nor Friendly Honda has ever given me a reason not to. Sales and service have both been excellent.

ilenekramer1

1 de oct. de 2012

Although I love your dealership, I would recommend that you attempt to be a little more timely in handling your customers. Waiting around for a substantial amount of time (30 minutes or more)can be very tedious, regardless of the niceness of the setting and people.

Lkeech

1 de oct. de 2012

Great price on the trade; took time with us; stayed late on the day I picked up the car; answered any questions I had and welcomed any more I might have. Great experience, once again. This is our 3rd Friendly Honda.

sue.liebermanmead

29 de sep. de 2012

I thoroughly enjoyed the experience of buying our new 2012 CRV with Willis Williams. He was knowledgable about the car, friendly and guided through the process. It was seamless from the test drive to driving the new car off the lot.Willis spent time with us, and never made us feel rushed. He went through all of the features of our new vehicle, explaining each and how they operated with demonstrations.When working through the price negotiation process, he was fair and realistic. We appreciated his ability to work with us and make the car an affordable option for us.I would recommend Willis as a salesman and I feel he has many talents valuable to Friendly Honda!! Thank you for all of your assistance!!

tazman546

28 de sep. de 2012

Everyone I dealt with was very friendly, patient, and knowledgeable. They answered all of my questions thoroughly and showed us all the bells, whistles, and nuances associated with the car we purchased.

DFoglietta

7 de sep. de 2012

The first encounter was was very timely. Andrew was very pleasant,professional and knowledgeable. He had the car ready in a timely manner and went through all the instrumentation on the panel and set up my I phone for me, which was great! I don't remember the name of the person who handled the financing, I am so sorry, because we knew people in common, but he was very pleasant and and professional also. It was a great experience.

victoria.di.319

5 de sep. de 2012

THIS IS THE SECOND NEW HONDA CIVIC I HAVE PURCHASED FROM YOUR DEALERSHIP IN THE LAST 4 YEARS. I BOUGHT BOTH CARS FROM RON ALEXANDER. I WORK IN SALES MANAGEMENT,SO THAT BEING SAID I APPRECIATE GREAT SERVICE. I GET THAT AT ALL TIMES AT YOUR DEALERSHIP. RON IS EXCELLENT. YOU SHOULD BE PROUD TO HAVE SOMEONE OF THAT QUALITY ON YOUR TEAM. IT IS ALWAYS A PLEASURE TO DO BUSINESS WITH HIM. HE TRULY WENT ABOVE AND BEYOND TO GET THE CAR I WANTED IN THE COLOR I WANTED, AND AS ALWAYS HE DID IT ,AND I WAS NOT DISAPPOINTED. SO I WOULD LIKE TO THANK HIM, FOR ALL THE GREAT SERVICE HE HAS ALWAYS GIVEN TO ME. A LOYAL CUSTOMER FOR LIFE......Victoria A. Digilio

firenh

4 de sep. de 2012

Salespersons are straightforward and make things clear.And the entire sales process is OK that would not take too much time.But they should be more prepared for my finance situation and I have to pay in cash for the car finally.Price is all right but hard to bargain.

ivarz

2 de sep. de 2012

This was my first trip to Friendly Honda. The showroom is clean and comfortable. My salesperson, Frank Buccione, is a top notch professional!! I am very happy with the CR-V I've leased.

bhoff4

30 de ago. de 2012

An overall very good experience. Salesman was very helpful and knowledgeable. Dealership was a nice facility and I liked the fact that they have long time employed employees. "

fredca

29 de ago. de 2012

When you enter the showroom you are greeted by a very pleasant receptionist and sales personnel willing to lend a hand even though you are not their customer. Ron Alexander,salesman, made the buying process very easy and satisfying. He is knowledgeable and does an outstanding job explaining the vehicle's options. The delivery process was as satisfying as the buying process. He assured me the car would be ready at a specific time and it was. Ron spent more time explaining how things work then I expected he would. While the purchased price was not as low as I wanted, I feel he offers a fair price and I signed the contract feeling we both got a good deal. I enjoyed the atmosphere at Friendly Honda.You don't feel pressured to make a quick decision. It seems to be a well managed dealership.I highly recommend them.

lisa.cerniglia.5

29 de ago. de 2012

I had a fantastic experience at Friendly Honda with Papa. When I purchased my 2000 CRV I had a salesman who was condesending and rude so was hesitant to go back to Friendly. However, I knew several people who spoke highly of Friendly so went back. Papa took the time to explain how everything worked in my new car and even set up my phone for me to work with the bluetooth. I would highly recommend Friendly and would direct people to go see Papa!

mcghee

28 de ago. de 2012

satisfied with all processes of purchasing my new auto..all my questions were answered satisfactorily and quickly..everyone I spoke with were helpful and considerate..as I got in my new car and drove away I was very happy..I came into the dealership on sar. at 11 am..I had some problems with my insurance company and Justin helped me to work it through with his patience and confidence. at 3 pm that same day I was on the road in my new vehicle!

jms2400

16 de ago. de 2012

Went here after visiting several dealerships. Our sales rep, Kenny, was very nice for the most part but I tried contacting him after I purchased the car and my phone call and e-mail were not returned. On the day were supposed to pick up the car, we drove 40 minutes to arrive there by 9 AM, as scheduled. We waited in the lobby for about 15 minutes (the dealership was nearly empty at this point) before anyone even came over. We then had to sit and wait another 20-25 minutes because the car wasn't ready. I was told they had a "busy weekend." Overall, the car is great and I may reccommend to others, but the customer service could have been a lot better.

Upstate Carbuyer

16 de ago. de 2012

I was shopping for a late model CRV with low miles and had trouble finding what I was looking for in my local area. Prices were fair, but I was stretching my budget and needed to find an LX so that I wasn't paying for features I really didn't need. I saw the one I eventually purchased from Friendly Honda online with just over 5k miles on it and called to ask about it. The car had just arrived and hadn't been detailed yet and Kenny, the salesman, did not have a lot of information about it. However, he offered to take some pictures of the car and send them to me. I didn't want to drive 2.5 hours if there were marks all over it. What I like most about my experience is that Kenny sent me photos of the exterior and interior, even though the interior had stains all over the driver seat and parts of the drivers door. It looked like spilled paint. This was a disappointment at the time, because I was sure I would not want to buy the car if the stains could not come out. However, I later appreciated the fact that Kenny did not try to cover it up or delay sending pictures until the car could be cleaned. He was up front and honest about the car's condition. The next day, I received more pictures from Kenny and the stains were gone. The detail crew really did a great job and the car looked near-new. My wife and I made the trip and we bought it. I have to also give credit to the finance manager (I don't recall his name)who took a good half hour explaining the benefits of the extended warranty. I was sure I didn't want it at first, but now that the purchase is done, I am glad I got it, because I do not have any concerns regarding my purchase. We were there after closing time by the time we finished and I felt no pressure to rush at any time. I have been in sales my entire career and this is how I treat my customers; but it is a rarity that I feel I receive the same treatment. I can say I received it at Friendly Honda.

kstein

8 de may. de 2012

I cant say enough about Friendly honda, i just leased/bought my 3rd car in 3 Years from Friendly.. there are many closer dealerships to my home but none have come close to giving my wife and i the kind of attention and service as Friendly Honda. It is unlikely i will ever buy or lease a car anywhere else.

PoTown

12 de abr. de 2012

A bad experience all around. Salesman was a friend of a friend, so I felt obligated to stick with him -- even though my gut told me to walk out. I knew I wanted a new Honda Pilot and this was the most convenient dealer to my home.We negotiated price on a new Pilot and I was pleased. Based on the features I was getting, I felt it was a fair price. When I arrived a week later to pick up the vehicle, the price was more than $1,500 higher than what we had agreed to the previous week. When I questioned why they had no good answer. Also, when I first went there they said I was approved for the low, special interest rate on the new vehicle. But when I went back a week later, the interest rate was 3 points higher. They said it was due to my marginal credit, but I pointed out that they had run a credit check the previous week and had approved me for the lower rate. They eventually lowered the sales price to the original agreement and with all the time I had already invested, I decided to move forward and complete the purchase.I am generally not a difficult person to please and don't recall ever taking the time to complain on an internet message board before this. I will certainly never purchase a car from Friendly Honda again.

hyperpen

2 de abr. de 2012

This was the best car buying experience I ever had. Dave Nelson made the experience enjoyable. The staff at the dealership go out of their way to make everyone feel welcome.

tscaccia

2 de abr. de 2012

This is the third vehicle within the past three years that we have purchased through Friendly Honda and salesman James Newton. James is a great salesperson with a very upbeat and positive attitude. I would recommend the dealership and James to anyone I knew who was in line to buy a new vehicle.

Lendt

31 de mar. de 2012

I told Frank exactly what I wanted and he delivered. Both my wife and I were expecting to lease however we ended up buying because he was able to get the price where we wanted it. He is friendly and did not waste our time. We will return.

civic987

20 de mar. de 2012

Very helpful and friendly and offered the best value for our trade in. We would definitely recommend Friendly Honda to our family, friends and neighbors.

brmclhon

19 de mar. de 2012

Very pleasant dealership, and everyone we dealt with was friendly and professional. The Honda Pilot is just what we wanted, although we weren't sure about that at the start. Papa, despite being very busy during a major sales event, gave us all the attention we needed, and was very solicitous. The trade-in allowance we got was thousands less than trade-in estimates from NADA, Edmund's, and Intelliprice, but we didn't want people coming to our house to see and drive our car, so we took a major bath on the trade-in, but that was our choice.All-in-all a positive experience, and most of it was very positive. We will definitely recommend Friendly Honda to others.

kidzrmybznz

19 de mar. de 2012

Danielle was amazingly easy to work with and did everything to make this the easiest purchase I have ever made....The evening I took delivery of the car I realized the rear speaker rattled when the radio volume was raised just a little and rattled when ever I drove over a bump...I called service and they got me right in and fixed it...how nice!!!Happy so far, hoping it stays this way!!!

Laura S. Candy-Pcolar

18 de mar. de 2012

First of all, be cetain that my ratings reflect the resolved issues I had with purchasing the car, not the ones I would have scored in the midst of the purchase. Those would have been lower!!I was NOT happy that my car was not delivered as planned, and that I waited for over an hour in the showrooms before this news was told to me. The service department should have had it in for its full check up LONG before Tuesday afternoon, especially since I had alerted my salesperson IMMEDIATELY upon return from the test drive that there was a definate problem with the brakes AND I SAW HER WRITE THIS DOWN. While Dominick was attentive to me once I notified him of the situation, I did take exception with his comment that I was "lucky" that the problem had been detected prior to my accepting delivery and his additional comment that he wished that I had signed for the vehicle to show my "intentions." As I firmly explained to him then, my "intention" should have been clear when I arrived with $2700 IN CASH on Tuesday and handed it to my salesperson only to have it oddly handed back to me when the delay started to come to light. Additionally, I felt it was fully reasonable on my part to state that I had NO intention of purchasing the vehilce until I re-test drove it to be certain the problem had been rectified. His comment clearly revealed that the sale was the most important. I found his tone somewhat condescending and accusatory which ABSOLUTLEY IS NOT the startagy to take with me.While there is a minor issue with the automatic locks which I will be returning to have solved, I will say that I am happy with the vehicle at this point. I do, however, want to make this very clear; if it hadn't been that I had done my research and known that this was THE vehicle make and type that I was looking for at a decent price, I would have walked away from the sale. It is only my previous dealings with your dealership and this particular vehicle that were the deciding factors to completing my purchase.

CatherineScalisi

15 de mar. de 2012

We had wood grain installed on the new vehicle and it was not done satisfactorily. I realize this was done by a contractor not employed by Friendly Honda. I have been assured by Jim that the issue will be fully resolved to my satisfaction and I trust that it will. Other than that, the buying experience was pleasant. I did not find there to be high pressure or "playing games". Quite frankly, I had come to totally dislike the whole experience of vehicle shopping. Other dealerships were far too pushy and aggressive. I would highly recommend this dealership based on my experience thus far.

staticnightmares

13 de mar. de 2012

This is my second experience with Friendly Honda in purchasing a vehicle. Each time, every single staff person I dealt with was professional, friendly, and outgoing. I never felt pressured into purchasing a vehicle. I have gone in to just test drive vehicles, and every staff that I encountered was supportive and ready to help. I purposely bought my most recent vehicle from Friendly Honda because of the great experience I'd had with them in the past. They are absolutely wonderful, and I recommend them highly!

jnigro10

6 de mar. de 2012

Friendly Honda is an excellent place to purchase a car! I had leased my first car from them as a recent college graduate. They explained everything to me throughout every step of the sale so that I always felt in control of my decision. I never once got the sense that I was being pressured into the sale, which was very reassuring for a first-time car buyer. Then, my car was totaled in an accident. The staff at Friendly Honda eased the anxiety-ridden process of dealing with the aftermath of the accident and gave me the reassurance I needed to get behind the wheel of a new, safe car. The service was excellent, just as it was the first time around.

mariedonato

3 de mar. de 2012

i had a great experience as always! everyone from start to finish was very helpful and made the buying experience easy and covenant.i love my new car!!

whitelum

3 de mar. de 2012

I gave this rating because I received great service from Justin and a great price compared to another dealer. I came off a lease to a new lease with no out of pocket money,

yasermaGE

2 de mar. de 2012

Before I purchse a New Odyssey, I did my homework, got offers from two dealerships in the area, and then contacted Friednlt Honda. They promised they have the model and colr I wanted, and they could beat the price offers I told them about.When I arrived there, it was like no discussions over the phone had ever happened. First, they did not have the color I wanted. Second, they could not even get within $500. of the price I already had. Since this was the closest to my house, I went along with them provided that they will get me the car within three or four business days. They kept sliding the dates, and then told me that the only car they would get would have at least 150 miles on. I didn't mind, but they kept still sliding the delivery. When i complained, their finance manager Pat, was both rude and unhelpful. I surely took my business somewhere else.

samjim58

2 de mar. de 2012

Having owned a Honda in the past I knew of the quality of the car. But the personal service that I received at Friendly was above any experience that I have had in the past at other dealers. Buying a new car can be stressful but Justin made buying the CR-V a pleasant experience. Listening is usually not not a car salesman's best attribute but listen they did and it got me the car and the terms I wanted.

justine818

2 de mar. de 2012

Justin was very patient and answered all of my questions and addressed my concerns in a professional manner. I was very nervous about buying a new car and he made me feel comfortable and I felt like a valued customer. I would definitely recommend Justin Tomasulo and Friendly Honda to my friends, family and coworkers. I am pleased with my car buying experience from beginning to end. Thank you, Justine McCarthy

george52

1 de mar. de 2012

Jim and John show me why you are call Friendly Honda they are great sales men and I will always come back to Friendly Honda.

tjspiers

28 de feb. de 2012

This is our 10th Honda and we have been dealing with Rick Studler since 1989. Rick is professional, makes us feel comfortable, takes care of our questions and/or concerns and treats us very well. We always recommend Rick when it comes to the possibility of an acquaintance getting a Honda from Friendly Honda.Mike Rockwell was very fair to deal with. We worked with him on the loan, extended warranty and final paperwork. He explained things to us, didn't rush us on our decisions and also was very fair and treated us well.We have used Friendly Honda's Service Department exclusively for our maintenance and Don Spaeth and his team of advisors are also very good to deal with. In an area where there might not always be good news, Don's team explains the issues, always gives cost estimates before repair and communicates well.There is no reason I can find to use any other Honda dealership, aside from the location to the customer. Friendly Honda has been our dealership for years and will be in the future. We shop no other cars except Hondas and no other dealership except Friendly.

damicotj

27 de feb. de 2012

I went to this dealer looking to purchase another Honda Accord to replace mine that had over 200,000 miles on it. When I entered I was able to speak with a salesman and let him know what I was looking for. They didn't have anything available at the time that matched what I was interested so I gave him my information and he would let me know as soon as he had something that fit my needs. I called him back 1 week later and again a second time a week after that. I never received a returned call. I received better service at Middletown Honda and Dansbury Honda but I wasn't able to find what I was looking for in a timely manner. I opted to go with a Toyota and while I would purchase another Honda again the treatment I have received from Toyota has been much better than what I received at Friendly Honda.

vinjp526

27 de feb. de 2012

This is our fourth vehicle purchased from Friendly Honda.Each .time we never feel pressured into buying anything.Bruce Heron is always very informative and gives us all our options.He is a pleasure to deal with.

TEDDY2SHOES

26 de feb. de 2012

BRUCE HERON WAS A PERFECT GENTLEMAN EVERY STEP OF THE WAY. I FELT HE EXCELLED IN HISEFFORTS TO COMPLETELY SATISFY MY EXPECTATIONS. HE WAS TERRIFIC. THANK YOU.

histrmpt

25 de feb. de 2012

It was a very good experience. This my third car with Rick and I'll be back again. I was very pleased with everyone. Thanks for making it easy to spend so much money.

neutron56

18 de feb. de 2012

I came in looking for a Civic for my son. Like a mind reader, Robert seemed to know just what we were looking for. The price was great right off the bat (I had done plenty of research) and the experience was excellent overall. The showroom itself is also very well done and everyone I worked with was patient and happy to answer all of our questions. We wanted to purchase a standard transmission car although I had not driven a one in many years and my son had very little experience with them. Anyone who has ever taught another person to drive a standard can certainly imagine the patience it took for Robert to bring us on a test drive while bringing us both up to speed. It was all well done and in good humor to boot! My son and I are both very happy with our experience with this dealer and with the purchase.

miisslc

18 de feb. de 2012

I walked in to honda after coming from multiple differnt dealers and I coundt belive how helpful , quick, and honest Ron was with me. Its was my fist time leasing a new car and I had lots of questions. He was extremly patient with me and made me feal like family. I tell all m6 family and friends about how wonderful honda made my 1st car expericence.

aaronroxsox

14 de feb. de 2012

I had a great experience purchasing my 2012 Honda Pilot, which I absolutely love. I was very set on getting the Honda Pilot and Brian and Jim were very easy to work with and helped me move through the process as quickly and confidently as possible. Brian was very knowledgeable and thorough. He even explained all the features of my Honda before taking it home. I without a doubt can say that Brian, Jim and everyone at Honda go above and beyond for their customers from the moment you walk in to even following up afterward. Even a few weeks after taking my Pilot home I am still 100% certain about my purchase and look forward to having this vehicle for as long as I can. Friendly Honda is truly friendly and I would recommend them anyone I can.

JMHDogs

14 de feb. de 2012

Jay was terrific. Helpful Friendly and really went the extra mile. I was buying a used car mainly to transport my 2 large dogs and Jay helped with every aspect of the decision process without being pushy! He was a fantastic person to deal with and made the choice easy. I would buy there again.

emaass

11 de feb. de 2012

I started my buying process at another dealer and was not satisfied with their lack of care or enthusiasm to help me. Brian did everything he had to do to find me my new Honda Fit, through the swap program. It was a color that is extremely hard to find, and Friendly was the only dealer who cared enough to find it for me. I was also a first time-new car buyer, and Brian was extremely patient and helpful in getting me to understand all the details of the process. I am so in love with the car and couldn't be happier with my experience at Friendly Honda!

brett1970

11 de feb. de 2012

The reason why I gave a favorable rating is because of the whole experiance at Friendly Honda. The staff was extremely professional and kind. At no time was there any gimmicks or shady business. Everything that was discussed at the start of the sale followed through and at no time did I feel any deceptive business practice. I was not rushed to make a deal "today". They were very confident in their product and service center for future customer service. They worked with me to achieve a great rate on my loan and were fair with the trade, as well as some other incentives to help sweeten the sale. I haven't had a better experiance in buying a new car.

cfr1173

2 de feb. de 2012

Signed contract to purchase new Honda pilot with trade in. They called the next day to say they could not do the deal even though I signed the contract and put a down payment on my credit card because they made a mistake valuing my trade-in. Offered me a new deal that would cost $2500 more. Originally they offered me $18200 for my 2008 ELX pilot 4 wd with 66000 miles and when they called me back after the signed contract they offered me $15700 , less then Kelly Blue Book or Edmunds on my trade in . Almost bait and switch. Get a copy of your contract before you leave.!! Get ready for the phone call.NOT SO FRIENDLY HONDA!!! THEY CHANGED MANAGEMENT AND CHANGED THEIR VALUE SYSTEM. NOT REPUTABLE!!! Went to Morehead Honda in Newburg NY purchased my new Honda Pilot with no problem,Good people, reputable, they made the purchase easy, fair and enjoyable.

Walter007

29 de ene. de 2012

I purchased a used car from Friendly Honda recently. I was impressed how quickly I was able to complete the purchase in the course of a few hours. The sales staff are friendly and are very open when it comes to test driving vehicles. They are low pressure and don't tag along during a test drive which makes you able to focus more on the car itself.

dsmalheiser66

26 de ene. de 2012

Friendly Honda made leasing a car super easy. I can't see how I could have had a better experience. From getting the model I wanted, to pricing and delivery, the whole process was simple, pleasant and easy. I would highly recommend Friendly Honda to all my friends interested in any Honda vehicle and would go as far as to ask them to reconsider purchasing another maker before talking to Friendly Honda

davidbarone1977

19 de ene. de 2012

I had another great experience at Friendly Honda. Brain was great and we love the SUV. My family and I have bought more then 5 Honda vehicles from Friendly Honda and I wouldn't go anywhere else.

JDMertes

19 de ene. de 2012

First off, I was greeted by a friendly and caring young lady. Your offerings of refreshment is well, refreshing. I was promptly met by salesman James with a huge smile and friendly greeting. He wasted no time finding out MY desire and not with a preconceived sales ploy or pitch. He made certain I knew of all options and did not pressure me in an attempt to meet some quota or goal that he was working toward.James was relaxed and professional. He did not stretch the truth and if he did not know something for certain, he told me so but followed up right away and got concrete answers.This was my most pleasurable experience in car buying. In addition, your finance expert shared several options and discussed benefits of each.Assisted every step of the way, I recall saying as I left with the exact car I was looking for, James, thanks for treating me how I like to be treated! I have a Honda dealer literally a quarter mile away and I may drive the twenty some miles to take care of any needs because the one near me doesn't come close to what you have going on at Friendly Honda. No joke.I apologize that remembering names is not my strength, but Im sure you know your people.Heck, even your facility maintenance guy was nice.Thanks!Sincerely, John Mertes

seanjfitz

19 de ene. de 2012

This is the 3rd car I've purchased from Rick. He is such a professional, and his knowledge, experience, and friendliness make it a no-brainer for me to purchase my automobiles from Friendly Honda.

dsharby

17 de ene. de 2012

Friendly service, very professional, very honest about the vehicle and available finance plans, very accomodating, went over the vehicle with me and showed what each function did

daledynamite

11 de ene. de 2012

Everyone was very nice and wanted to see me leave happily. When it came to price they wanted to see me satisfied as well. I believe i got the best deal i could have on the car i got.

dquinlan

10 de ene. de 2012

It was a pleasure dealing with Rick Studler.My family has purchased cars from him before and its nice to see he is still as professional and helpful as ever.Everyone we dealt with during our purchase was very helpful and it was nice to have a pressure free car buying experience. My wife and I really wanted to buy locally and you all made that possible. Thanks again and we LOVE our new car!

jvenier

7 de ene. de 2012

Every aspect of Friendly Honda was wonderful. I had my old Accord for sixteen years and always had timely and excellent service. When looking for a new car, I never felt pressured to buy anything other than what I wanted. I received friendly, cooperative service, and They found me the car i wanted. Every part of the sales process went smoothly, and they were very accommodating of my needs. I will continue to recommend Friendly Honda to anyone who is looking to buy a new Honda. I write this recommendation with having been a customer with this dealer for many years.

phnick

5 de ene. de 2012

Andrew was a nice guy who worked hard to get me the car I wanted at a very fair price.I love my 2012 Honda CR-V

m20bosko

4 de ene. de 2012

Justin was great! We've worked with him before and this was another easy transaction! We plan on buying all our cars from Friendly Honda and Justin.

bee9791

3 de ene. de 2012

I was very impressed with the ease of this purchase. No pressure, fast transaction, picked up my vehicle the next day. Thank you Danielle & Friendly Honda!

GCuvelier

3 de ene. de 2012

Nice welcome, clean and comfortable waiting area, efficient team all around. Attractive deal and Papa makes it feel even better - great salesman. I didn't hesitate to trade my 2010 Pilot for a new one ; it's a reliable, practical, and comfortable car.

rnew06

31 de dic. de 2011

Went to Friendly Honda to purchase a certified pre owned Honda. We found the car we wanted and were willing to buy the car on the spot. When we asked the (less than interested) salesman if there was any play in the price his reply was No! The price is exactly to the dollar what is was listed for. He further stated that this was Friendly Honda's policy. We said thank you and proceeded to Brewster Honda were we found another Honda that we liked and they were willing to negotiate the price and made the sale!

RobbedBlkWoman

29 de dic. de 2011

HE ROBBED ME BY OVER CHARGING ME FOR THE VEHICLE ADDING EXTRA CHARGES AND STEALING MY REFUND. HE DISTRACTED ME BY SAYING I TOOK HIS PEN. HAD ME LOOKING ALL THROUGH MY PURSE FOR HIS PEN IN FRONT OF MY 16 YEAR OLD SON.

freejazz

28 de dic. de 2011

Excellent experience. Vincent was excellent pre-sale via the Internet. Andrew was absolutely superb during the sales process. The dealership was friendly, low-pressure and a great contrast to the NYC experience. Thanks to Friendly Honda.

shpraterlee

25 de dic. de 2011

Everyone was friendly and helpfulvan ended up in the shop 4 days laterdead battery (probably ac short)transmission hesitation (needed software update, should have been caught)

sheepmom23

23 de dic. de 2011

I have had a Civic Hybrid for the last 8 years and was planning on at least 8 more. I loved that car and its 5 speed manual transmission, something not seen very often any more. When I discovered a few weeks ago that the hybrid batteries were going bad and that the car would not necessarily pass inspection in another month, I lamented to my service tech, Brian Walsh, that I would have to give up the standard transmission. Not so he said, just get a Civic LX, it can come with that transmission and your mileage will be almost as good as with the hybrid.A voila! Rick Studler checked and found out that there was one, only one, Civic LX with a standard transmission coming in this very week and thus I have now taken possession of one heck of a holiday gift! Thanks to Paul Hoffman for working out a reasonable payment plan and to all for getting the car ready for me. Perfect! I am looking forward to putting many miles and many years on this baby, thank you!!

Pyi123

23 de dic. de 2011

This was the best new car buying experience ever. Everybody was very 'FRIENDLY' and this dealer really deserves their name.Our salesperson was outstanding and the finance manager was great as well.

juliekmyers

21 de dic. de 2011

My overall experience with purchasing my Honda was great! I was very nervous about leasing for the first time and Rick was great! I would definitely recommend Friendly Honda to people.

Graves

15 de dic. de 2011

John was extremely proactive and attentive to our thoughts and needs without ever being pushy or getting frustrated by our indecisiveness. I would definitely recommend Friendly Honda to friends and family. We did find the security program used at the end of the process to be invasive of our privacy and quite obviously not up to its designated task of confirming our identity and confirming we weren't up to something nefarious since it was asking if we had ever lived in a city called Apo. Luckily we were in the company of a former marine who certainly understood what APO really is. We both hold top secret clearances and found the program invasive of our privacy and to no avail. We would also prefer to have the offers of extended warranties and such be part of the basic sales process and not a final sales push from the supervisor. As for the Honda Fit the only criticism to date is the lack of a map light in the basic model - map lights should be part of the basic layout - they're essential not optional. Once again we would like to reiterate the fact that John was exceptionally supportive and effective and we hope the service folks at Friendly are as professional and considerate.Earl Graves

jutter6922

15 de dic. de 2011

Overall, this was a terrific experience. The sales staff was extremely friendly and curtious. I am very happy with my purchase and feel the price was a good one.

philll

7 de dic. de 2011

12/7/12STAY AWAY, THIS PLACE IS A JOKE. Service is terrible, nobody is friendly including Don the "service manager". I do not recommend this dealership to anyone at all.

RobertHufnagel

6 de dic. de 2011

It was my first vist to Friendly Honda in Poughkeepsie. I have a 2000 Cadillac DeVille DTS that had 85,000 miles and I wanted a new car. The car I liked was a 2008 Black Honda Accord V-6 Fully Load. This Saturday morning I came with a check for $21,000.00 from the Hudson Valley Federal Credit Union. I love my new car. Its not a Cadillac, but, the car is loaded and has a moon roof. Leather Seats and it looks like a New 2012 Honda Accord.Friendly Honda has a good customer service department and a good sales department.Thank you to Manager Mike Lombardo for his help.Sincerely,Robert HufnagelPleasant Valley

gbaby74

4 de dic. de 2011

After looking at many vehicles in the past month or so I decided to give Friendly Honda another try. My previous experiences at this dealership were very unsuccessful, until I met Danielle. She was very personable and forthcoming with information and did not try to pressure a sale.(a big plus in my book) I was able to take as much time as needed to make a decision as I was unsure of two cars. She took great consideration as to my thoughts of the vehicles and even had the car detailed as I waited to make up my mind. Definetely one of the best sales people I have ever had the pleasure to deal with.Thanks againG Thomas

rmeddy

3 de dic. de 2011

Even though wee had not seen Rick for almost 3 years, he treated us like friends that you see every day. We could not have been more pleased with his expert help in finding us a new vehicle at a terrific price. We expect to be back in another 3 years to do it all over again.

kpace1313

2 de dic. de 2011

Ron and Colin were very helpful in finding the perfect car to fit my price range. THey worked very hard and kept me informed on everything down to every detail. They were kind friendly and very personable.

barbm30

26 de nov. de 2011

Ron Alexander is the reason I come to Friendly Honda. I have bought 5 cars from him now and will not leave Friendly Honda as long as he is employed there. He goes above and beyond in so many ways. As a woman, I don't have to worry about being taken advantage of due to lack of car knowledge. I trust Ron completely. He has earned that trust more and more each time I come to see him. He is so knowledgeable, genuine and professional, while still being real and warm. I hope Friendly Honda knows just how lucky they are to have him. I would recommend anyone to him. He is wonderful!

kristinmartin

22 de nov. de 2011

We originally visited Friendly because we have heard many good things and never heard a complaint. We're glad we went. Our salesman, Papa, worked with us for a couple weeks on different models and pricing. The day we made our purchase, we weren't even intending on driving away the same day with the new car but Papa made it happen. We never felt pressured and Papa made us feel comfortable while making our purchase quick and painless. We feel we purchased a quality vehicle, at an outstanding price and we received a good value on our trade-in.

vegenaise10

19 de nov. de 2011

Brian was knowledgeable and patient. He was not pushy. I never felt like he was taking advantage of me or the situation. He was also very grateful. His selling approach is sincere and authentic.

dw123

11 de nov. de 2011

Great experience. Jay and Jennifer were awesome. I would recommend to anyone, and appreciated the courteous professional service. You raise the standard for the car buying experience!

ma1022

6 de nov. de 2011

I love my new CRV!!! Rick was terrific about finding me the car I wanted, at a great price and in time to make the new financing. The dealership had autumn snacks available, and plenty of cars to see and drive. Paul took care of the financing easily, and my car was ready to pick up in a week.

gunther121

4 de nov. de 2011

The whole process of getting our two cars was an enjoyable event. Heather was especially a delight to deal with. She was prompt with all return calls, etc. She even came on her off hours to accomodate our requests regarding the cars leased. She was dilligent in every respect and made it a pleasurable experience dealing with your dealership. I would recommend her to my family & friends should they wish to get a Honda. Thanks again!

joecna67

3 de nov. de 2011

There very friendly and helpful,there quote was lower than the other dealers. I'm satisfied with the performance of my SUV, It was tested during last october snow storm. Thanks Friendly Honda keep up the good work...

rpcorrado

1 de nov. de 2011

From the moment we met John he was very personable and friendly. We were interested in the Honda Pilot. This was our first time leasing a vehicle so we had a lot of questions. He took the time to understand our needs and concerns. He went through different financing scenarios so that we could decide what would work for us. He is not what you think of when you hear car salesman. He was not a high pressure salesman. That is one of the things we liked about him. I cannot say enough about how we enjoyed working with him. He is definitely what sold us on Friendly Honda.

fbast23

1 de nov. de 2011

After getting lost thinking your dealership was on Rte 9, Jonah stayed past closing time in the outside lot showing my family your certified pre-owned vehicles. He also provided us the current inventory and we found the car we wanted - Honda Accord EX with about 27K miles.

listmaker1

1 de nov. de 2011

It was a easy smooth transaction. We walked in on a Thursday to discuss a new lease and drove home th new car on Saturday morning.

specialkbk13

31 de oct. de 2011

repair was to be made on used vehicle. warranty offered when i went to pick up car. delayed me getting vehicle to my daughter in cortland. as it turned out, dealer drove car to daughter for me. big convenience!! very helpful.

RLB61

29 de oct. de 2011

This was THE best car buying experience I've ever had. Kenny Seiferheld is a terrific sales person and he enjoys my highest recommendation! He was knowledgeable about the product, very pleasant to deal with, personable, patient, didn't give us any bs, and did not exert one iota of sales pressure. He gave me a great deal on the purchase of a 2012 Accord Coupe LX-S with virtually no haggling. My wife and I enjoyed the experience so much that we went back to Kenny the following day and she bought a 2011 CR-V! Once again, Kenny provided a great deal, including a very nice allowance on the trade-in for her 2006 Civic and some goodies. When we picked up the cars on the same day, Kenny explained the nuts and bolts of each vehicle to us, and gave us plenty of time to perform our own inspections of the vehicles to make sure everything was acceptable to us. Purchasing a car has never been so easy, and there was no stress at all. Mike was terrific, too. He explained various aspects of financing to us, was very nice, and was a real pleasure to deal with.I would not hesitate to purchase additional vehicles from Kenny and Mike in the future. Friendly Honda is true to its name. If you want a very nice deal as well as a wonderful buying experience, call Kenny Seiferheld, You will not be disappointed.

Diva52

27 de oct. de 2011

This was my first time "leasing" an automobile and Mr. Newton was very helpful with the questions that I had about leasing from Friendly Honda dealership.

jimmyg54

19 de oct. de 2011

since i did not try to negotiate prices or options there was no change in pricebut i was not told anything about how my $250 fully refundabele deposit was/was not applied to my final total?

jmnc229

19 de oct. de 2011

Always a pleasure! Super friendly, personable, and determined to get me what I wanted! As long as I drive a Honda, it will be from Friendly Honda!

gizzykitty01

14 de oct. de 2011

This is the 4th vehicle that I have obtained from Friendly Honda in the last 12yrs. The first 2 were purchased and the later 2 were leases. No matter the reason I have gone to Friendly, whether to buy or lease, I was always treated very well. From sales to service things always run smoothly. On my latest lease I dealt with Brian Grunow, what a pleasure to deal with someone with a great personality and he sells without being pushy or overbearing. I have given out 2 of his business cards to friends in the market to purchase vehicles, told them they won't be disappointed Brian!!

carmenseven

8 de oct. de 2011

Ron Alexander did an outstanding job with this sale. He was responsive and very patient while we shopped and decided. He was extremely helpful, and his knowledge of all the Honda's we discussed was very impressive. He treated us like family, and I appreciate that. Pat Clark also assisted on this sale, and he also did an outstanding job with the sale. I appreciate all their help, and will shop at Friendly Honda again.

alfonso57

5 de oct. de 2011

Jose Torres did a wonderful job. He kept the customer concerns first in his priorities. He is truly a person of integrity and very customer driven. Thanks for the great work.

dbianco

4 de oct. de 2011

This is my familiys' second experience with Friendly Honda and I could not be more happier with the total experience. The sales team including financial assistance was very positive. I have and will continue to recommend Friendly Honday to all my friends.Thank you ....

dogvet

1 de oct. de 2011

Justin was very helpful and thorough. Danielle showed me several vehicles before I finally decided on my purchase. The business manager found a loan very quickly with a very good interest rate. Everything was quick and easy. No complaints at all.Thanks for the new car and a good experience with Friendly Honda.

aandtpile

1 de oct. de 2011

We were very happy with the service that we received at Friendly Honda. We had bad experiences at other Honda dealers and were just about ready to give up on Honda completely. Your team at Friendly Honda redeemed the Honda name for us. Everyone was very helpful and courteous. Thank you.

sugnhun

30 de sep. de 2011

Great experience.Help from all! Great care,price,and professionalism.Would send everyone there . Truck is awesome.we are so happy... Thank you Friendly Honda.

woodcutter

28 de sep. de 2011

After going to 4 different dealers,found Friendly to be the most courteous,helpful,and they worked with us on price.We feel they treated us very good

Ammes98

25 de sep. de 2011

The staff at Friendly Honda were very accomodating and answered every question we had. The eliminated any of our worries or concerns with their tremendous knowledge of their products. The dealership is conviently located, clean, and comfortable. We would highly recommend Friendly Honda to our friends.

LauraSW

23 de sep. de 2011

This was the first brand new car for both my twin sister and I, so we were definitely a bit nervous. Our mother had previously had a great experience with Honda, so we decided that would be a good place to start our search for a car. We ended up purchasing the very first vehicle we tried. Rick was patient and entertaining as he showed us all of the assets of the Honda Fit. Paul was quite funny, as well, and had a great sense of humor about our twin situation. (Same car, same job, etc.) It was a great experience. The car is perfect and everyone was friendly, patient, and accommodating.

anniesez48

22 de sep. de 2011

I was very happy with my experience in dealing with Friendly Honda. I especially liked my sales person Papa Mbaye, he was pleasant, courteous, "friendly" and professional in helping me pick my car. I look forward to using Papa again when my lease is up.

maryjo123

21 de sep. de 2011

Friendly Honda is aptly named. After a frustrating experience with another Honda dealer I experienced superior sales and service that put me in the car I wanted in under 48 hours.

mountainmomma60

21 de sep. de 2011

I was impressed with the service at Friendly HondaI am very pleased with the performance of my vehicle.I have given thi rating because I firmly believe that the best possibleservice had been rendered.I have been assured that a kennel for the CR-V would be available from the parts department. I look forward to hearing from you concerning this item.Thank youBettyann MacDougall

robertb68

14 de sep. de 2011

The dealship was great to work with. They gave me everything the promised with no strings attached.I would definitly buy from them again.Thank you

gablasek

6 de sep. de 2011

I had a positive experience considering it was my first time purchasing a new car on my own and was very pleased with the service I received.

john pileggi

3 de sep. de 2011

In a world where car dealers are not known for honesty and candor, Brian Hartwell is a very remarkable exception. We have bought 3 cars from Brian in the past year and will keep coming back. He is an outstanding young man and a fine professional.

Garrison11

3 de sep. de 2011

Very Friendly and extremely helpful. Would strongly recommend this dealership. We have used this dealer 3 times before and will continue to use them for all our car needs.

JohnSalandra

31 de ago. de 2011

I was going to just look at a car but after talking to the salesman and looking at the Honda Pilot and everyting that was included I was interested. I purchased after I was given what I thought was a great deal.

the_marros

31 de ago. de 2011

I purchased my previous car at Friendly Honda in 2006 and wanted to use them again for my recent purchase. I will be a lifetime customer. There is not one bad thing about them (and that's not what I would have to say with other Honda dealerships that I have purchased from in the past).

IAWILLIE

25 de ago. de 2011

I have had a good experience with all people I have dealt with over the years.I hav bought 3 Hondas over the past years. I hve been very satisfied with the performance and the Auto Service. I trust this type of Service will continue.I would recommend this Dealer Ship to my friends.

patb0843

21 de ago. de 2011

I was very satisfied with my experience with Friendly Honda Would recommend to friends Laura Sterling was especially helpful and very personable. Very happy with my car

JMM456

18 de ago. de 2011

The sales rep made buying a car here very nice and easy. Answered any questions my wife and myself had. Had also talked to laura on the phone and she was very helpful as well. Would highly recommend Friendly to anyone who was looking to by a Honda.

jbraden925

13 de ago. de 2011

I did a moderate amount of research before initiating communication with Friendly Honda (Laura). I targeted the car I wanted and obtained Blackbook data on my BMW (trade) and had a price in mind before arriving at your dealer. Upon arrival, Laura introduced me to Jay and Jay did an excellent job of reviewing research on the 2008 Honda Accord EX - L with Navigation with me. I was introduced to Paul (Finance) and he did an excellent job getting me a highly competitive interest rate. I found the entire experience to be a positive one. Given the sudden rain storm that occurred as I was walking between buildings, I recommend you acquire a number of umbrella's for customer use as need arises. Jay came and picked me up and drove me back to finalize picking up my new - used car.Thank youJim Braden

mooklie

11 de ago. de 2011

Heather is the best auto representative/sales person i have ever dealt with. So far i have leased 6 cars from her in about 7 years time. could not be more efficient and kinder to work with. The time used by waiting and getting my new cars was as speedy as humanly possible. I would definately lease from her again for many years to come. thanks to Heather and Honda for being very professional and honest.Dennis Elliot

Jonibaloney

8 de ago. de 2011

Brian has always been a pleasure to deal with, this is the third Honda in four years that we have bought from him ! His professionalism and pleasant nature allows for easy communication, he was always immediately responsive to any questions or concerns that I had. I am a VERY happy Friendly Honda customer, and look forward to doing business again in the future ! Sincerely, Joan LaCasse

hondanfa

6 de ago. de 2011

We are very happy with our leasing experience at Friendly Honda. We just turned in our Pilot for a new CRV and Brian Hartwell and the sales team made it a positive experience. We selected the car we wanted and were kept up to date with its projected arrival date. When it did arrive, Brian took care of all the paperwork, so all we had to do was pick it up. Everyone at Friendly Honda is friendly, energetic, and easy to work with. My experience with the service team has also been positive and I look forward to working with them in the future.All in all, Friendly had provided excellent customer service in every aspect of our relationship.

CosmanEL

3 de ago. de 2011

The sales people need to have better access to information regarding delivery information. I placed my order on Saturday, the following Monday was told the car was in Illinois and then when I inquired as to the whereabouts of the car on Wednesday, I was told it was still in Illinois. The sales person said he couldn't find out any other information. I needed to contact a sales manager in order to find out more information.I don't think this should happen with the aid of technology that we have now. This was very disturbing.

rzuckerman

3 de ago. de 2011

We've been shopping at Friendly Honda afor many years and are pleased with everyone there and of course our Hondas. We have an accord and just traded the CRV for another CRV. Brian is a good salesman not pushy nor over bearing but just right. That's one reason we go to him. We know he is limited in what he can offer and deals are really made by others up the chain but we are pleased with him and will go back again. I don't shop dealers so I don't have a clue if I got the best possible price and that's why I rated that a good. Actual dealer costs and profits are a mystery known only to you the dealer. What I don't like has nothing to do with Friendly Honda it has to do with the Honda website, " Build your Honda". It is misleading for when you build your Honda and seek a ball park for a trade the web site uses Kelly's Blue book. The dealer uses Galves. The difference is thousands and when you go to the dealer with your numbers from the Web- site it is crushing to see the difference. I say use one or the other but it is definatley misleading to use two different sources and of couse the more conservative number is always Galves. It is unfair to consumers and I think at the very least you ought to put a disclaimer of sorts, like the actual trade will or may be lower. How about eliminating this feature altoghter. It's a waste and not helpful cause the dollars are so off. You come to the dealer expecting one thing and boom you get smacked with reality. I sure would like an acknowledgement of my concern thatis if someone actually reads these comments.

Friendly Indeed

3 de ago. de 2011

My first time buying from a dealer. Very professional, high integrity, responsive, made the two hour drive worth it. I know where I'm going to buy my next car.

Kcubito

2 de ago. de 2011

It was an amazing experience working with Brian Grunow. He was extremely knowledgable of the vehicles and helpful by guiding me to the perfect honda for me! I have now recommended Brian to my whole family and we continue to receive his expertise with a smile. From the first time I went there until the second I picked up my car it was the best service I could have asked for.

meemomm

1 de ago. de 2011

I throughly enjoyed my experience with Danielle at Friendly Honda. She knew what I wanted and did everything to make sure I was completely satisfied. She was completely knowledgeable about the product she was endorsing and kept me informed about what vehicles were available, coming in and estimated time of their arrival. She made me feel as if I was her only customer and when we met I never felt pressured or rushed. Thanks Friendly and an extra special thanks to Danielle. Because of her Friendly will be on my "Highly Recommended Car Dealership" list.

sarina444

1 de ago. de 2011

The dealership was very welcoming and friendly. It wasn't too overwhelming with too many sales people trying to sell you a car. My husband and I felt very relaxed and the people there made us feel at ease with our decision to purchase from them. We were there for a good 2+ hours between test driving the car and asking a bunch of questions and we were never rushed or felt like we were being pushed to buy something that was out of our price range. I would definitely refer our salesman and this dealer to someone we know. Great experience and we are very happy with our first Honda Accord!

diana.jarrin

28 de jul. de 2011

Worked with Jim previously, had a good experience. Easy to contact, helpful info about financing, great deal on the car. 2nd demo/used vehicle we have purchased with Jim & love it so far! Friendly & efficient. Really good at selling us the honda insurance. I was convinced but happy with the decision. Great overall, as usual.

rasilon

28 de jul. de 2011

"Papa" has been great. This is the second car we have bought from him. He listens and was very helpful in finding us a great deal.After the deal is sealed, there is the "closing" where we are offered various financial options and sign all the paperwork. For me, this is always the most stressful part. Often it's a high pressure sales pitch. At Friendly Honda, it was fast, easy and not hig pressure at all. The best "closing" I've ever been through.

kgiachinta

26 de jul. de 2011

Love Friendly Honda - it's where I've bought all of my Honda's - 5 or 6 - lost count. Heather was a great salesperson - she answered my phones and emails, even on her day off. She was very professional (even when I was a little emotional about when they were getting the car delivered). She was extremely thorough in going over our new car (even programmed in our home address in navigation. Wonderful - and I love, love, love my new pilot! A+

HondaSI2012

25 de jul. de 2011

Heather went the extra mile and found the exact car that I wanted. She kept me informed from start to finish of the process. If you are going to purchase a Honda I would highly recommend Heather.

metrop

24 de jul. de 2011

Friendly honda is a great dealership. (to me) if you are looking for a new or used car friendly honda is the place for you.

delia1f

22 de jul. de 2011

Although all positive responses,I felt compelled to write you anyway about our great experience dealing with Friendly and more importantly your sales associate Frank.We have bought 2 Hondas from you in the past, 1998 and 2003, so we are no stranger to Friendly Honda.We requested Frank for this purchase because we were so satisfied with our dealings with him in the past.Frank is the consummate professional, and made buying a car an extremely pleasant experience, always getting right back to us with an answer to any question(s) we had about the car we were interested in purchasing. I was so impressed with the fact that we kept Frank there until 8:45, yet he never tried to hurry the sale or us so he could go home Frank is an asset to Friendly Honda, always demonstrating patience and great customer service during the entire transaction, right up to the time we pulled out of your lot with our "new" car. We have and will continue to recommend your dealership and Frank to our family and friends .I work at Hudson Valley Federal Credit Union and know the importance of customer service and recognize /appreciate great service when I am on the receiving end of it.Kudo's to your company & Frank!!Fondly, Dee Fleming

eatkind

18 de jul. de 2011

We had a great experience working with Rick! He was so friendly and easy to work with. He took the time to answer all of our questions and made us feel very comfortable purchasing the car. We will absolutely recommend him to others.

dtracie13

17 de jul. de 2011

I love everything about Friendly Honda from the dealers to the cars to the service station. My salesperson, Heather, made it so easy for me to trade in my old mini-van and find a new one. She gave me the "bottom line" prices on three different models and never pressured me in any way. The "bottom line" price was truly the "bottom line" too! There was no hidden agenda and there were no hidden fees. Heather took care of everything for me! It was completely stress-free.I had my old mini-van serviced at Friendly Honda and LOVED it! They have two waiting rooms....one is kid-friendly, so I always took my little ones with me to have my car serviced. The service is quick, thorough and polite. This is one reason that we went with Friendly Honda to purchase a new car. A friend of mine had used Heather, and recommended her, and I was not disappointed. I would recommend her to anyone looking to purchase a Honda. I'm now LOVING my new mini-van with all of the improvements Honda has made on them in the last few years. I feel very spoiled! Thank you, Friendly Honda!

Vanessa44

15 de jul. de 2011

Frank did a great job of finding me a car, even despite the issues Honda has been having with available cars. He also came up with a price that fit my budget. When I came in to receive my new car, it was all prepared and ready for me and I was in and out in no time!

dickel20

13 de jul. de 2011

Heather went above and beyond searching for exactly what I wanted. She made it happen and she called and updated me when she said she was going too. She made it very clear what needed to be done and was right on with how long it was gonna take.

palbrecht

6 de jul. de 2011

Our experience at Friendly Honda was very positive. We had many questions and Brian was very patient and thorough in providing us with information. Once we made our decision to buy a Honda, Brian followed up and kept us informed about the arrival of the car. When we picked up the car, he also fully explained how to use the various contols and accessories. We never felt pressured to add more options than we wanted. We were quite pleased with the whole process.

ejm

6 de jul. de 2011

This was my first visit to and purchase from Friendly Honda. I have found that your pricing offered is the most competitive of the Honda Dealers in the area. I also found the dealership clean and the sales staff very friendly, knowledgeable, and a pleasure to deal with. I ended up coming in to the dealership unplanned on a Friday evening to fill out the financing paperwork on my purchase and even though Jose was not in, Michael Glynn took care of everything for me on the spot. My overall experience was very positive and I would definitely consider purchasing another Honda from Friendly Honda.

Ferranzo

2 de jul. de 2011

We went to the dealer with hopes of trading in our used Jeep for a new Pilot. Friendly Honda lived up to their name with exceptional customer service and honesty. We picked our new Pulot 2 days later with a full tank of gas and a smile from all.

poughquagmom

30 de jun. de 2011

My experience with Friendly Honda was excellent. Your salesman and finance dept. worked very hard to get me the car that I wanted. There was a slight delay in repairing the car but I was pleased with how it was handled and I am very happy with the car.

yellowheart0512

23 de jun. de 2011

Heather made purchasing a new car extremely easy. Before I even got to the dealership she was able to help me with all my questions and concerns. When I came in to pick up my vehicle everything was ready and I was literally there for no more than 1 hour. I highly recommend this dealership. I will definitely come again and refer friends.

alogan67

23 de jun. de 2011

Wonderful experience, honest, no nonsense interaction. Justin did a great job. He was honest and attentive and got the job done. He listened to my needs and was able to provide me with what my familhy needed in a timely manner.

esautter

18 de jun. de 2011

When I went into Friendly to look for a new car they were very helpful in finding me exactly what I wanted and were efficient in doing so even with the shortage of vehicles coming over from Japan these days. I was always kept up to date as to when my car would finally reach the dealership and once it made it to Poughkeepsie my vehicle was ready in a timely fashion!

Frank430

18 de jun. de 2011

Ron worked with me and was able to give me excellent service and advice throughout the entire purchase process. He consistently went above and beyond, to answer all my questions and get me whatever I needed. Ron was extremely friendly and Professional and was able to make the purchase a totally painless process, one in which I will tell everyone looking for a new car to consider.

dcmancuso

17 de jun. de 2011

From the minute we requested a price quote online service was exceptional. Our experience with Justin Tomasulo was great and he was able to find us the exact car we wanted and deliver it as promised. This is the second car we have purchased from Friendly Honda and the dealership's name suits them well. We are Honda veterans. We currently have 4 Hondas 1993, 2003, 2007 and now 2011. The oldest 220K miles!!! Thank you Honda.

lilmac

15 de jun. de 2011

This is our 5th deal with Friendly Honda as well as having Rick Studler handle our car buying experiences. Everyone we dealt with was friendly and courteous from the young lady who greeted us to Paul the gentleman who ran credit and then picking up our car.

rparimi

13 de jun. de 2011

John Grega is a good sales man to work with. He took care of all aspects of the same in a timely manner. The finance guy was a quite slow in initiating the paper work on the day we initially locked in on the car we wanted, which is the only reason for giving 4/5 for customer service. We had a <2 yr old and we waited for >2 hrs for the finance guy. They do a good job with detailing the car and ensuring that the car is in good condition when you pick up.

sunshine333

10 de jun. de 2011

My experience at Friendly Honda in Poughkeepsie was awful. I walked in, had to wait to be greeted and finally Bruce put down his lunch and came over to introduce himself. I knew more about the used CRV inventory than he did. I took a test drive, liked the car, and was ready to talk numbers. Bruce kept trying to tell me about different models and options, but I knew what I was interested in. When it was time to talk price, I said I would not pay the ticket price (WHO does?!) and he smirked a bit and was somewhat offended for some reason. I told him about another CRV I was interested in and before I knew it, he was "sorry I did not understand..." He was incredibly rude and not once did he ask any of the appropriate "sales" questions - i.e. financing, down payments, my offers. Is this guy even a salesman? He obviously had no intention of working with me and perhaps he is paid salary so he really doesn't care if he makes a sale. He even said that if the cars don't sell after 60 days, they will be sold at auction so they will profit anyway. I was telling people at work about this awful experience and their response was "I could have told you that." Do not go here if you are looking to negotiate a price, or even be treated with respect. Bruce needs to work on his people skills, stat. Even if I didn't mind paying the ticket price, I would not go back to this dealership and give them my business.

xleahallenx

3 de jun. de 2011

My experience at Friendly Honda was great- I was quickly taken care of and we got right down to business. Both Colin and James were very friendly and helpful in getting me into a car that is not only beautiful, but really comfortable in comparison to the model i traded in!

reneejanicepreston

1 de jun. de 2011

Great experience, as always. Jim was great - very helpful, up front and no BS. I appreciate that. I have referred a number of people to Friendly in the past, and they too have had a positive experience. Keep it up, don't get like Danbury - it took 30 minutes for me to even see the car.

CIVICLOVER12

29 de may. de 2011

PURCHASED 2012 CIVIC LX. FILLED OUT PAPERWORK DAY BEFORE PICKING CAR UP. ASKED 3 TIMES ABOUT MILEAGE AND WAS TOLD THE CAR IS NEW, HOW MANY MILES COULD BE ON IT. WE PICKED CAR UP THE NEXT DAY,THE PAPERWORK NOTED ONLY 7 MILES ON CAR. FRANK (SALESMAN) NEVER STARTED CAR TO SHOW MILEAGE, BUT WENT THRU ALL IT'S OPTIONS. ONCE WE DROVE AWAY, WE NOTICED THE ODOMETER ACTUALLY SHOWED 59 MILES !!!!!. WE HAD OUR INTOLERANT GRANDCHILDREN IN THE CAR AND HAD TO GET THEM HOME ( 45 MILES AWAY). ONCE HOME, WE IMMEDIATELY CALLED FRANK AND QUESTIONED THE MILEAGE, HIS RESPONSE WAS, " OH YEAH, I NOTICED THAT ALSO, BUT DIDN'T THINK IT WAS A BIG DEAL. HE DIDN'T OFFER AN APOLOGY, OR RESOLUTION AT THAT POINT. I TOLD HIM THAT I WANTED TO RETURN THE CAR AND THAT I WOULD RETURN WITHIN THE HOUR. THIS WAS THE ONLY CAR IN BLACK IN THE DEALERSHIP, AND I WANTED TO KEEP THE COLOR. AFTER 15 MINUTES I CALLED BACK AND ASKED FOR THE SALES MANAGER KEVIN. HE WAS VERY UNDERSTANDING AND COURTEOUS. WE EXPLAINED THE SITUATION TO HIM AND HE WAS UNDER THE IMPRESSION THAT THE PAPERWORK SIGNED THE NIGHT BEFORE HAD THE 59 MILES RECORDED ON IT. WE EXPLAINED THAT THE SALES AGREEMENT COPY WE HAD, THE MILEAGE SECTION WAS BLANK. WE EXPLAINED TO KEVIN THAT WE WOULDN'T HAVE PURCHASED THE CAR SEEING THAT AND KEVIN ASSURED US THAT HE WOULDN'T HAVE SOLD US THE CAR LIKE THAT EITHER. HE ASSURED US THAT HE WOULD RECTIFY THAT PARTICULAR PROBLEM AND OFFERED ANOTHER NEW CAR, OR MONETARY COMPENSATION TO KEEP THE CAR , WHICH WE AGREED. HE APOLOGIZED AGAIN REALIZING HOW FAR WE TRAVELED TO PURCHASE A CAR AT FRIENDLY.

sttaylor

9 de may. de 2011

Everything about our experience with Frank was great. The one unpleasant aspect about the experience was that we were told that we had to speak to a sales manager (don't remember his name) and we had to wait a very long time-- 25 or 30 minutes-- before he came. Then he asked us some questions and disappeared for another 20 minutes. He finally came back and gave us some brief information about warranties. So we added about an hour onto our visit, just to get 5 minutes' worth of information, which was a bit frustrating.

jjjjjjjjjj

5 de may. de 2011

Ken understood what we were looking for an took his time with us.showed us brand new 2012 honda civic LX cars to help us understand the current price as well as seeing the colors that were available. Our interests were really for a used vehicle to lower the price. We found that in the demo that was available.

jmsjjolly

5 de may. de 2011

I was in contact regularly with Dana Newton, Internet Sales, regarding her SUVs and in particular the Highlander I ended up with. We chatted availability, trade, timing, etc. She was very helpful; she asked me to swing by with my truck to have a look. I did. At the time, she was tied up with another customer and Bob took some time with me. Together, we discovered that my trade was not at all what was promised when I bought it in August 2009. I was disheartened; my trade value was way low. Bob took the time to explain why despite clearly knowing that the sale was gone. Given the rising fuel expense, I revisited the paperwork Bob had provided. I contacted the dealer from where I purchased the vehicle looking for answers and they never called/contacted me back. I revisited the website - the vehicle remained and the price went down. I called Bob and told him I needed better for my trade but understood he could not give me the world. He called me back with a better number, not much, but acceptable. Gathering the paperwork together took longer than I think should have at the end (once I was told it was ready and to come over) but all in all I had a good experience. As a Civic owner also, I will certainly consider Friendly when the time comes to replace it.

emg913

2 de may. de 2011

This was my 4th Honda purchase and I very much appreciated that they got right to business instead of trying to sell me on a car I already knew everything about. The dealership was very accomodating and John Grega worked very diligently to get me a car that I would be happy with.

pludington

30 de abr. de 2011

I am rating my experience as 5's with the salesperson I had-ONLY. Brian Hartwell is an excellent and honest salesperson.If I had to rate the finance depertment it would be all 1"s. My experience was with them (finance-Mike) was not a good one. I was waiting over two hours FROM 4PM-6:15PM to pick up my car. My salesperson had long finished going over he car, etc. but was waiting for finance. " they were backed up". I was rushed along by Mike.I told him I was not a 20 year old inexperienced person buying a car for the first time. Mike (finance) had appeared annoyed that I was questioning why my interest rate went from 5.9% the day before as quoted to 6.9%. He had little explaination. Only when I told him I was walking out of the showroom and the deal was off, did he go into his office and change it. "Friendly Honda" needs to take a close look at the operations and customer service of it's finance department. Although Mike appologized it appeared obligitory. My salesperson appologized several times and called the next day to appologize as well. He also suggested that I call the GM and share my concerns. My response would be that the GM should call ME!914-213-0618

emmy442

29 de abr. de 2011

It was a pleasure doing business with everyone at Friendly Honda. I have been purchasing my vehicles from Friendly for quite some time now because I was always extremely impressed with the service department. This time, however, I was very impressed with the efficiency of the sales team. They all had a positive, "make it happen" attitude. Thank you to all of you!Maryann Sharpe-Cassese

Jsheflin

26 de abr. de 2011

To whom this may concern: My experience at Friendly Honda was indeed friendly. I would like to thank Danielle Weibrecht for the extra time spent in helping my wife and I with our purchase. We are both satisfied and will recomend you dealership to others. Most of all, we will have them request Danielle. She was very honest, straight forward, and answered our questions and concerns with the car we purchased. So I hope she receives the credit for the sale of this car, with an equal share of the overall rating I am giving your dealership. Thank You John & Gabriele

rsuarez

25 de abr. de 2011

We had a great experience purchasing our new Accord. Our Sales Rep was very friendly and knowledgeable and made us very comfortable during the first visit when we picked out the car we wanted to buy as well as during our second visit when we picked up the car. We did not feel pressured at any time during the process. Our car was fully ready when promised and we were given all the time necessary to go through all the features in the car and ask any questions we had.

devnaman

23 de abr. de 2011

The car buying experience at Friendly Honda was very good. Jim showed us the car and we took the vehicle for a test drive. The sales staff at the dealership were very courteous and friendly. Car buying is a very stressful experience, but buying car from Friendly Honda dealership was NOT!

Cindys303

22 de abr. de 2011

Ron is always friendly, no pressure, knowledgeable, professional, and helpful. I've bought several new cars from Ron and I trust him. He has never steered me wrong. I even brought my daughter to buy a used car from Ron because I knew I could trust her safety to his advice. We both got good deals on great cars at fair prices. What more can you ask?

edk

21 de abr. de 2011

excellent experience as a first time customer. The Big Deal lease on the 2011 Civic was by far the most attractive program out there. Being a past Honda owner made the deal a "no brainer". The treatment experienced at the dealership was defenitely an added bonus.

fin

20 de abr. de 2011

I came in knowing what I wanted and what I wanted to spend. Frank worked with me until we both came to a mutually acceptable deal. There was no lip service and no B.S. It was good honest communication with respect, exactly the way I like to do business. Frank is top notch!!!!!!! Now for Honda corp. When are you going to come out with a plug hybrid that can compete with toyota?John P. Hafner

jcoughlan893

20 de abr. de 2011

My wife and I had a fantastic experience with Friendly Honda. Ron made the stressful process of car buying easy and reassuring. Friendly Honda had the best lease deals out there! We came into the dealership in the morning and 1.5 hours later we drove out with a brand new CRV without putting a single dollar down! We will definitely come back to Friendly Honda when we need another vehicle! Thanks for the TLC treatment and Ron and the whole crew were great!

mightye

19 de abr. de 2011

I am very satisfied with my salesman and staff at Friendly Honda. Frank Buccione was extremely helpful and very pleasant. He helped me to find exactly what I was looking for. He was able to give me the best price, and for that I am grateful. When I am ready for a second vehicle I will be back in contact with Frank. I will definitely recommend Friendly Honda and Frank to others. Thank you!

Sue Peet Kaplan

18 de abr. de 2011

Excellent !! As with any large purchase, I was extremely hesitant on what I may run into. I am very happy with my Accord. Jose had the right personality as well as understanding when it came to meeting what I needed. Great guy. I am extremely happy I chose Friendly Honda. THANK YOU!!!

alcarab

15 de abr. de 2011

I have a very good experience with the dealership. We found the vehicle that we wanted in pretty good condition at a good price. The sales person took care of our needs. At the time we came to pickup the minivan they had taken care of all the paper work needed making our visit quick, which we appreciated.

Mark128

11 de abr. de 2011

An outstanding dealership with integrity, honesty and a very customer oriented approach. I recommend this dealership with no hesitation. I consider myself a demanding, but fair customer. I have purchased many new cars in the past; this was our first Honda. Purchased a new CR-V for my daughter. I found this dealer to be among the most honest and the easiest to purchase a car from. The true measure of a dealer is how they manage an issue post-purchase. We had an item (not their fault) that needed to be addressed and these folks jumped on it. From the top down, they mean it when they say they want satisfied customers. I would definitely purchase again from them and I would send friends to buy cars from them. I felt well treated pre and post sale. These guys are really an ethical car dealer. They are worth a drive if you are shopping for a Honda.

JoanMcFadden

16 de mar. de 2011

This is my second purchase from Friendly Honda, and I could not be more pleased with this dealership. I bought a new Honda Civic EX in 1999 through Ron Alexander, and with the help of Friendly's terrific service department, my first Civic has lasted over 240,000 safe, reliable miles. I came back to Ron to purchase my second Civic, a 2011 EX, and I am very happy so far and look forward to another long-lasting and satisfied relationship with Friendly Honda. Ron Alexander is a helpful and knowledgeable salesperson (as well as a terrific person in general!), and went above and beyond the call of duty to make my purchasing experience 100% positive and stress-free. I always have and will continue to recommend Friendly Honda without reservation to friends and family members looking to purchase a new vehicle.

jm1227

15 de mar. de 2011

My family has been coming to Friendly Honda for as long as I can remember. When I purchased my Civic last week, we had nothing but great service from friendly and patient employees. Being that this is my first car purchase, I was nervous. However, Papa was very informaive and helpful with any and all questions. Mike D. was very out-going and made us feel comfortable in the dealership (which is hard to find these days). I will continue to come to Friendly Honda for all of my automotive needs! Thank you-a great experience.

dsf20308

11 de mar. de 2011

great sales team. walked into the dealership once to purchase a car and didn't have to go back to negotiate price. friendly Honda took care of me the first time. i would recommend people to friendly Honda.second car bought from friendly and i will keep going back for along as i can.

MIKEEMAGIC

4 de mar. de 2011

I enjoyed working with Heather and test driving the various automobiles. the sales manager was very helpfull and the finanacing staff worked hard to get my deal done in these tough economic times.Honda vehicles speak for themselves. the only thing I wish was that I had more flexibility in the available options, such as the navigation and bluetooth.

luvmyhonda2411

4 de mar. de 2011

I visited Friendly Honda and leased a 2011 CRV EXL four wheel drive from Heather Schraud in sales.I have been a long term customer of Heathers when she was a Toyota sales person, I had reviewed other options and was happy to learn Heather was now selling Honda's since I was leaning towards leaseing anyway. Honda was the obvious choice because no other competitors came close to the lease incentives or trade in value that Friendly offered me. The dealership team were very welcomming and knowledgeable about their products. The free coffee and bagles were a nice touch as well as their complementay hats and real key chains as gifts to customers I look forward to utilizing their service department based on friends recommendation. If it,s anything like my sales experience it should be great. Thanks for a wonderful experience.

Diablo8874

4 de mar. de 2011

I recently bought my new 2011 Honda Pilot from Heather at Friendly Honda....I wanted to take a moment to describe what an amazing experience it was !! I had been shopping quite a few Honda dealers in the area and no one came close to the price,attention to detail, product or accomodations I recieved from Friendly and Heather! Highly recommend this dealer and salesperson!

lnetto

3 de mar. de 2011

The entire shoping experience was professional. I have always worked with Frank B. in the past and have been very satisfied with his knowledge and professionalism. Due to fact that Frank was not available (medical leave) at the time I wished to purchase my new Pilot I was introduced to Robert Lopez. I am very happy that I had the pleaseure meet and work with Robert. He handled all my questions and all the details of the transaction in a very timely, professional and friendly manner.

Bernadeetoe

2 de mar. de 2011

Because it is true. I had a good feeling about everyone in the place. I had been to the Honda dealerships in Albany, Kingston and Middletown. Friendly Honda was a clear leader on all counts: First, the price was right. Second, the employye that I worked with was fabulus, Papa. Finally, everything about the place had a good feeling. I had brought serval other people with me each time I came to the dealership and all agreed. Friendly Honda is awesome and I will recommend it to other people.

jjsb22

28 de feb. de 2011

When we went to the dealership it was on a whim. We wanted to see if trading up our civic even with the 2 years left on the loan made sense for us. Danielle was very helpful in going over our options and helped us work out a payment that was in our budget. She was sensitive to our needs and our current financial situation and worked very hard to help us get us into the car we wanted at a price we could afford. She was not pushy or high pressure at all. I am very glad that Daniel was our salesperson. I have made four new car purchases in my lifetime so far and I must say that our experience with Friendly Honda was a very good. Thank you Daniel and all the folds at Friendly.Sincerely,Joseph & Cynthia Breglia

BAKED

28 de feb. de 2011

Heather at Friendly Honda was very helpful with my new car purchase. She made sure I got to drive everything I was interested in when I first arrived. She also made sure we were informed of the vehicles safety aspects and ratings and that we were taken care of and helped while she was busy with others. Everyone at Friendly made sure our needs were met. The whole transaction was very smooth and efficient which made it that much more of an enjoyable experience.

icarolync

24 de feb. de 2011

We were very pleased with the customer service, promptness, and efficiency at Friendly Honda in Poughkeepsie/Pleasant Valley. Our inquiry on a beautiful Thursday turned into picking up our car on Saturday. Jim, the sales professional, and Colin, the business manager, made everything very simple and conveinent for us. We are very happy with our new car!

zeus12514

23 de feb. de 2011

I just want to take the time to tell you what an absolute excellent experience I had just had leasing my new 2011 crv. I was not sure what I was going to do in regards to my new vehicle either buy new, lease or buy pre-owned. My wife stopped in last week to look at some pre-owned vehicles and jay Honold went out of his way to help her out even though she had no idea what I wanted. After me going to a few other dealerships my wife said I had to go and see Jay, so on my home I stopped to see him. I stopped In with a totally different idea than my wife had and basically Jay and I started over. Within an hour or so and the help and ideas of Pat Clark and Mike Desantis I was leasing a new 2011 crv. I am a salesman myself and never felt pressured or hard sold at all. Now comes time for my delivery, I was scheduled to pick up on Friday the 18th and on Thursday the 17th I had a big problem with my current vehicle(ford) and had called Jay at 12pm and asked if I could pick up on Thursday instead of Friday and he told me not a problem it will be ready by 5! Sure enough it was with Jay going the extra mile and pushing my delivery up it was ready. These three guys are the best! I have never owned a Honda before and I can say now I am a lifer! I will do everything in my power to push business your way. I appreciate all the work those guys put into my sale. Mike made the paperwork portion pretty much a breeze while Jay was getting the car ready while I signed the paperwork. I dont do this very often but being in the service business myself I feel that when you have an experience like I had you should write a letter of appreciation. Thanks again and I will hopefully be buying Hondas in the years to come.

enero1

23 de feb. de 2011

Our experience with Rick was top notch. He epitomizes professionalism and was the reason we ended up choosing Friendly Honda. Friendly's culture and comfortable atmosphere made our decision an easy one. Rick's sincerity and integrity is a rare commodity in the auto sales business and I look forward to working with he and Friendly Honda for future auto purchases.

louis4343

17 de feb. de 2011

Rating: ExcellentI purchased a Honda Odyssey and I am extremely happy with it. I previously owned a Dodge Caravan. My Honda is more luxurious, roomier and it rides smoother.The Sales Department was honest and accommodating. Overall Services were excellent. I will not hesitate to recommend my friends to this dealership.

darlingaimee

16 de feb. de 2011

I had a good experience at Friendly Honda while picking up my lease on a 2011 Honda CRV. I love the car and have previously owned hondas and I know they are reliable and strong. This being my very first experience with Friendly Honda and it being such a brief experience, I can't say that all of my experiences with them will be great, as we are at the very beginning of a 3yr relationship. I look forward to working with them over the course of my 3yr lease and hope that all of my experiences with them are as "friendly" as the first.

pinese01

15 de feb. de 2011

Papa Mbaye was extremely friendly and went above and beyond his responsibilities to assist me with leasing a new vehicle. I do not think I could have asked for a better sales representative. All scores were a 5 with the exception of pricing becuase the amount to lease the car was a little more than what I anticipated and what was advertised.

Karinna

15 de feb. de 2011

The employees of Friendly Honda, Colin and Jim both offered the best customer service I've ever experienced at an auto dealership. I knew what I wanted to purchase when I walked into Friendly Honda and at no point was I redirected to something different. Based on the quality of service and professional experience I would recommend Friendly Honda to my friends and family. Thank you for making my new car purchase a great experience.

SSgtStef4nee

14 de feb. de 2011

My husband and I went to the dealership having already negotiated the price on a 2011 Honda Odyssey Touring. They had two in the color we wanted and we told them we wanted the one with 7 miles on it. We saw the car, decided on it and started the paperwork for that particular van. We signed the forms and came back two days later to pick up the van. When we went out to the vehicle to make sure everything was turned on and set up, I noticed the odometer said 298. I asked if that was the mileage and was initially told no. When I pressed and asked to see the mileage on the car, he finally told me that it was, in fact, the mileage. When we inquired as to why the vehicle now had 300 miles on it, they wouldn't give us a straight answer. We finally found out that they had redone our signed agreement changing the VIN from the one with 7 miles on it to the one with 300 miles on it because they wanted to keep the lower mileage one on the lot. When the story came out, instead of coming clean and trying to right their wrong, we were treated even worse. We were told that it didn't matter what the mileage, that we had no reason to be upset, etc. We ended up walking out of the dealership with check in hand, refusing to buy the car. I found out later that what they did was not only deceptive business practice but is ILLEGAL!! They still have not tried to call and apologize or anything. Although their prices were competitive (although not the lowest), I would not recommend them in any way, shape or form.

ddjm81

5 de feb. de 2011

My daughter has been looking for a new car and I have to say that your dealership was the nicest and friendliest. We told Danielle exactly what we were looking for and she went right to work to get us what we wanted. We told the finance manager exactly what we wanted to pay per month and how much we had to put down and he worked everything out to exactly what we wanted. We would highly recommended this dealership.

rober72

4 de feb. de 2011

Robert,Was polite,informative and knowledgeable about the model we where interested in leasing. Delivery was on time and Robert reviewed all the features of the car he also followed up with a phone call to be sure we where happy with our CRV and see if we had any questions that need to be addressed.Robert Raisch

acgalletta

2 de feb. de 2011

Lewis was great, affable and no-hassles guy. Very straight-forward in explaining the lease program, no pressure, just helpful. I had decided to shop around after the Paragon Honda experience, which seemed to give the appearance the lease was a negotiable contract as long as you're willing to settle for that price point *that* day. I don't like being pressured nor do I want to feel I should settle the contract even after the best offering was given to me. Friendly Honda was not like that, even though the down was a little more, the no nonsense lease breakdown payments was clearly visible for my review. I appreciate the honesty and I generally don't haggle if I see a transparent program. I will definitely come back for other services.Thanks, ACG

davidbarone1977

1 de feb. de 2011

Everything went perfect with my recent experience buying our new Pilot from Brian Hartwell. This is our families 4th purchase from Brian and we feel very comfortable working with him. Although the Pilot we wanted was not on the lot, it was located and delivered quickly at the price we wanted. Thank you.

maverick8346

22 de ene. de 2011

The cornerstone for a successful car dealership is represented by the dedicated and customer oriented sales team represented by the dealership. Mr. Ron Alexander exemplies these characteristics. Ron is sincere, honest ,and trustworthy. Ron is knowledgeable about the product he sells and is an excellent communicator. Ron makes himself available to his customers and is a testament to his profession.none

1burke.sarahe

22 de ene. de 2011

I went to Friendly Honda after being very disappointed at other dealerships on their overall service. We were immediately greeted by friendly and personable staff members who were informative and not at all pushy. I went to the dealership a total of four times and I never had any desire to visit another dealership after my experience with Friendly Honda. This was my first car purchase but my parents, who were with me, have purchased many cars from many dealerships in the past and both agreed that our experience far exceed any other car dealership- they anticipated our needs and our concerns and made sure they were met before we even realized. Overall, it was a wonderful experience and I have told everyone I know about it and recommended that their next car purchase be from Friendly Honda.

mtaylor526

21 de ene. de 2011

I have never leased a car in my life and my g'f has done so with her past 4 cars and Heather Schraud was the salesperson and she was marvelous-She treated me with respect and kept her suggestions within my price range-I will always come back-it was a wonderful experience and I felt confident that she would guide me with the proper car.The next day I received a call from Mike, in the loan department, regarding the change in my monthly payment-he informed me it would be 20 more a month and wanted me to know before picking the car up so there would be no surprises. I was very happy with this since in our economy 20 a month could be a problem.I have been driving my Accord for a week now and absolutely love it-I do wish I had upgraded on certain figures but maybe in 3 years when I plan to come back.

Srayv1012

13 de ene. de 2011

Friendly Honda's sales and finance people were excellent. They provided different finance options and fully explained everything. They provided honest, fair and respectfull service. I was never rushed or pushed. They had a good choice of vehicles on the lot. I got the exact car I wanted same day at a great price and the best service I've ever had when purchasing or leasing a car.

mj26903

27 de dic. de 2010

Customer service was terrific. Justin told me to call him at any time should I have questions. Everyone at Friendly Honda was indeed friendly and considerate. I would definitely recommend this dealership to others. One of the reasons I purchase car here is due to excellent service and customer care.

jcatman

25 de dic. de 2010

The sales lady danielle was wonderful in helping us getting into a new car,she went above and beyond her job in helping us. I can't thank her enough for her help.I came into Honda about a year ago and saw the salesperson who sold me my element and asked to trade it in and get another car,well he said it wasen't going to work,i know my credit wasen't the greatest but over 6years i built up credit with honda buy making all my payments on 3 cars i bought from honda,as a matter of fact my credit is worse now then a year back but danielle wasen't letting me leave without a car and that she made my XMASS WHAT SHE DID IN 1 DAY the other sales person took 2 weeks of going back and forth asking for money and cosigners again she did with out a penny down and no cosigners amazing what you can do when your heart is in your job.Other than the price of gas there was not a thing wrong with my element again i wasent ever going to come back to honda because i was told i could not get a new car, danielle sent me a letter about purchasing a new car and i told her i did not want to go through what i went through a year ago and she said let me try and 1 day later i had a new car keep her on your staff if you want to sell cars thank you againjoe and angela catapano

angry person

20 de dic. de 2010

If you get a warranty on the car make sure that if there is a problem with the car you get it fixed then. See what happened with me is in February my window fell off the track for a Volkswagon and it was fixed. A couple days ago it did the same thing and this time I had to pay 350 to get it fixed because my warranty was up. Now they knew that there was an issue with my window in February but it seems like they waited until I no longer had a warranty so that way they could charge me for it. I will never come here again. I was not even given a loner for the 2 almost 3 days without my car... Thank you for nothing. Oh and when I went to start my car it was dead. I get that but make sure you give the car back fully functional, like how it was brought in.If I would of known this I would of brought it somewhere else...

kcavana2

9 de dic. de 2010

I was extremely happy.... I did not expect to be getting a new car and with in hours I was driving away in a 2011 car... the staff was wonderful, friendly and made my Christmas awesome... thanks They worked with my car payment to make it reasonable, showed me all my options and followed up with me a few days later to see how things were... HAPPY!!!!

Rackem19

8 de dic. de 2010

Ken was very professional and did an excellent job taking care of me, even though I went in when they were short sales help. He asked me what I was looking for and what was important to me. When I mentioned speeed, comfort and something fun to drive, he immediately pointed me toward the 2011 Accord. When I drove it, I knew he listened to what I wanted. Ken did a GREAT JOB, THANK YOU. I was searching for a car for about 3 weeks and the last place I went was Friendly Honda, next time I will start my shopping at Friendly and save 3 weeks!!!

yalexander

8 de dic. de 2010

I loved my first odyssey and wanted a new one. Friendly Honda employees have always been very helpful over the years and they were very accommodating when we approached them for a new car. The process was quick and easy. They went over the new features with me.

vpgcpro

5 de dic. de 2010

Staff is great. We have purchased three Hondas over the years and have had a great experience all three times. Technically this is our fourth since we bought the car at the end of the lease.Ron Alexander had always been our salesman. Paul in financing was also a big help. thanks.

emclaud

3 de dic. de 2010

This by far was my best sales experience that I have had purchasing a car. All aspects of the sales experience were tremendous. Brian Grunow was very knowledgeable about our car and was very attentive to our questions and very non pressure with his approach. I would definately seek him out if I am buying a new Honda in the future.

SwitchedToToyota

25 de nov. de 2010

A recent service experience with the Friendly Service department turned me off to the Honda brand, but when we needed to buy another car the positive consumer reviews brought us back. Many friends also recommended we give Friendly another chance based on positive experiences in the past. We decided to buy used and visited the Certified Used department at Friendly. The first salesperson we worked with was very nice. Even went thru the effort to search for a used model we were interested in. When we were shown the car however it was nowhere near ready for sale (many scratches on the body, dirty interior, really beat up) and overpriced. A new model was only a slightly higher cost. We decided to buy new and then received misleading information about pricing and policies that were "beyond their control" including a stiff penalty for paying cash? Ridiculous! Other Honda dealers I spoke with were embarrassed by this claim and stated this dealer simply lied to us. Further explained "the new owners of Friendly are driving the place into the ground and ruining the good reputation the original owners built". This is driving customers to other dealers in the area. Bottom line with Friendly, price was not negotiable, what you see on the sticker is what you get. The sales manager was aloof and unhelpful. Friendly does not care about their customers. Went to another Honda dealer had a perfect car buying experience at a much lower price. Avoid Friendly Honda.

rgold

14 de nov. de 2010

I have dealt with Ron Alexander for about fifteen years now; this is the third car I have bought from him and Friendly Honda. He has always been a pleasure to work with. I did stray on my last car and bought a Subaru. I liked the car, but dealing with the service department was awful. I realized that a reliable and helpful dealer is a substantial ingredient in whether or not to buy a car, and so returned to Friendly Honda when I needed my next car.

delaneyc52

10 de nov. de 2010

Jose Torres was friendly and knowledgeable. He processed the sale efficiently and thoroughly. I had no questions by the time we were done with the sale. I've also heard nothing but good regarding the service department and hope that this holds true when it becomes my turn to bring my car in for servicing. Overall, it was a great experience and I'd definitely recommend Jose and the dealership.

patrickfinley

29 de oct. de 2010

I was an interenet auto shopper from New Mexico in search of a used Toyota Land Cruiser. Friendly Honda had one on the lot for about 2 days and I snatched it up. They quickly wrapped up the deal and had the SUV shipped off to me. Upon the SUV's arrival I discovered a hidden, but major electric issue. I had the misfortune of living 2000 miles away in New Mexico and was unable to bring it in to Friendly Honda for repair. Friendly Honda and Mike Lombardo the used car manager stepped up and quickly resolved the issue. They took care of getting my SUV fixed here in New Mexico and they set me up with a warranty to protect against any future problems. Mike Lombardo quickly put my mind at ease and made me feel confident about my purchase. I love the SUV. Thank you Mike! PatrickBTW...I had some dealings with Mike Desantis the financing guy, I felt a bit like I needed a shower after talking with him. Desantis was trying to solve my problems with up-charges on a warranty. Luckily, Mike Lombardo was a straight shooter.

Phyllis Krupa

18 de oct. de 2010

I have been coming to your Honda dealership for 20 years and have never been disappointed. Rick has been selling me my cars since I started buying Honda and he has always been a help to me and steered me in the right direction. Rick and Paul work as a team to help me through making a very frightening experience into a pleasure. Thank you for having such a wonderful group of people working for you, they are one in a million.

ehreyman928

18 de oct. de 2010

I always thought any price is negotible. Salesmen was never informed that we were picking up the car on 9/28; so the entire transaction was handled by the business manager. Finance options were not fully explained, nor was the extended warranty pricing.

kcaa4

7 de oct. de 2010

I felt Lewis was fair, curtious and effecient. Lewis delivered the car (2010 Honda Civic LX) the very next evening as promised and kept to his word. I am pleased with the dealership as a whole and recommended the dealership to my sister who in turn bought a certified used Odyssey shortly after our sale. She is also very satisified with her friendly vehicle thus far.

ccolosi718

2 de oct. de 2010

The experience I had at Friendly Honda was amazing. My sister and mother both have purschased/lease vehicles from Friendly so I decided to follow their advise and meet with Brian Hartwell. He was so nice and knowledgeable about the vehicles and prices options.Brian and Paul Hoffman were extremely understanding of my situation and found every way to work with me with complete professionalism.I would absoutely recommend Friendly Honda to anyone who is in the market for a vehicle!

Linda O

2 de oct. de 2010

I spent some time researching cars and dealerships on the web prior to making my decision to purchase a Honda Civic EX. What made me decide on Friendly was their reputation, service and price. I also had the assistance from AAA auto club. The entire process at Friendly was easy and pleasant.

artsycivic

1 de oct. de 2010

Jim Libutti was a friendly and courteous sales representative. He made me feel comfortable. I think I paid a fair price for my Honda Civic. It was comparable to what I was quoted at other local Honda dealerships. My new car looked great when I picked it up and Jim was helpful in showing me the instrumentation. I am very happy with my purchase thus far.

WA2JQK

30 de sep. de 2010

I BOUGHT SEVERAL CARS FROM THIS DEALSHIP BEFORE IT CHANGED OWNERS..sINCE THEN THE QUALITY OF THE SERVICE DEPT IS VERY POOR. I WENT IN FOR A CLUTCH JOB AND WHEN I DROVE HOME THE TEMP GAUGE PEGGED...SOMEONE TOOK ALL THE COOLANT OUT AND NEVER REPLACED IT.THIS PAST JUNE I BLEW A HOSE AND NEEDED A NEW POWER STEERING PUMP AND A HOSE..I TALKED WITH THE SERVICE AGENT SCOTT ,,AND TOLD HIM IF MY DISCONTENT ON THE PHONE..WE CAME TO A SETTLED AMOUNT OF 350 DOLLARS..DUE TO THE PREVIOUS SCREW UP.BY THE WAY FOR THIS RELATIVELY NORMAL JOB IT TOOK 5 DAYS ! WHEN I WENT IN TO GET MY CAR SCOTT WAS CONVENIENTLY OFF THAT DAY...THE BILL WAS WAY OVER 500 DOLLARS.. THE NEXT WEEK I TOOK MY CAR TO MY USUAL INSPECTION STATION...AND IT FAILED DUE TO THE POWER STEERING WASLEAKING...I WAS TOLD TO TAKE IT BACK TO THE DEALER AND HAVE THEM FINISH THE JOB..I TOLD THE SERVICE REP I WANTED NOTHING TO DO WITH SCOTT. HE WAS DECEIVING LIAR ANDI DONT TRUST HIM...IN CONFIDENCE ONE OF YOUR REPS ADMITTED TO ME SCOTT TAKES ON TOO MANY CUTOMERS AND SCFREWS UP FREQUENTLY,, AN HOUR AFYER LEAVING MY CAR THERE TO GET THE LEAK FIXED,,I GOT A CALL .THR REP SAID MY CAR IS TOO OLD AND CANT BE FIXED,,THAT DID IT ! I FOUND A REAPIR SHOP THAT FIXED A SPLIT MEATL PIPIE AND WAS TOLD THAT THE HOSE THEY SAID WAS NOT AVAILABLE WAS A REPLACEABLE PART,THIS DEALER SHOULD LOSE THEIR FRANCISE IF THEY ARE DOING THIS POOR HANDLING OF CUTOMERS...I AM A RACE STEWARD AT MANY SCCA RACE TRACKS AND KNOW MANY OTHER DEALERS,,,THEY AGREE WITH ME THIS SHOULD NOT HAVE HAPPENED,,,AND I HAD FRIENDLY BMC LOSE THEIR FRANCISE IN THE 70'S AND I HAVE THE PHONE NUMBER FOR JAPAN..FOR CUSTIMER RELATIONS...I HOPE I DONT HAVE TO CALL THEM FRIENDLY BETTER SHAPE UP...IM NOT GOING BACK THERE A VERY IRATE CUTOMER !

bean211

28 de sep. de 2010

The overall experience of buying my first car was magnificent at Friendly Honda. I was talked through each step of the paperwork that I did not understand and felt like I was the number priority while I was there. Everyone working to help me guided me through all the necessary steps with compassion and ease.

Lou9art

26 de sep. de 2010

This will be our fifth Honda, the second one we purchased from Friendly Honda, Fair pricing, Courteuos, I was very impressed the way Friendly Honda spend a sizable amount of money in their facilities just to be sure their customers were comfortable when they went to bring their cars in for service.

mgallagher

22 de sep. de 2010

Business manager also very nice but I can't remember his name. he made the financial aspect easy to understand.Brian was very nice and informative about my lease. I was very happy with the trade in for my Subaru. Everyone at the dealership was welcoming.

Milenajozic

8 de sep. de 2010

Customer service in the beginning was okay. When the contract was done they made mistakes and try to make me pay more money then I agreed to. Spoke with the General manager. He was very rude and not helpful. I definately do not recommend Friendly Honda. Friendly is not so Friendly.

37A290

8 de sep. de 2010

After much thought, I chose no as far as recommendation for a couple reasons. The salespeople were attentive and friendly but I felt like the price I was given over the phone increased once at the dealership. When I brought it up the sales person said, "I can't believe Dana would give you incorrect info over the phone." To me that meant either I was a liar or I was insinuating that she was a liar. I felt like that was intimidating. The other reason was that I had forgotten to take a NY Yankees license plate frame off my trade in. It did not occur to me until I had gotten home. I called the next day to see about recovering it but apparently it was thrown away. I feel that whoever did the plate switch(seeing that the frame was of personal nature and not just another dealership's nameplate) should have put the personal frame on the new car or at least thrown it somewhre in the new car. Since that did not happen I thought that the dealership would at least be kind enough to replace my Yankees frame. Instead, I was just told someone threw it out and to enjoy my new car. I just think your dealership could do better.

crafts51

7 de sep. de 2010

Everyone at the dealership was very friendly and helpful. This is my first Honda and SUV. So far the CR-V is great. Having a ball driving it. It rides really nice and easy to handle. Even though the dealership is a little out of my way I will be bringing it back for service.

410linda

5 de sep. de 2010

My son and I came to Friendly Honda to lease his first car. As a mother, I wanted a vehicle that was safe, reliable, and economical. My son wanted a car that looked sporty and was "cool". We found exactly what we both wanted in the Civic LX. I explained to Jim Libutti what we were looking for in a car and he was terrific! He was very attentive. listened, and engaged both of us in the process. My son loves his car - all his friends now want one. Given our experience with Jim and Honda I am considering selling my Rav 4 and leasing or buying a Honda. I know that, given this first experience in car ownership, my son will be a lifelong Honda customer!

CHUPI602

29 de ago. de 2010

I COULDN'T HAVE BEEN ANY HAPPIER AND SATISFIED WITH MY PUCHASE THAN I AM NOW! JOSE TORRES DID A PHENOMENAL JOB AT EASING MY WORRIES ON MY NEW PURCHASE! A BIG THANK YOU TO MR. TORRES AND TO FRIENDLY HONDA! THIS WILL SURELY NOT BE THE LAST TIME I PURCHASE A VEHICLE FROM THEM!

John Tackach

29 de ago. de 2010

We were very pleased with every aspect of our transaction with Friendly Honda. This is the second car we have purchased with Bruce Heron's assistance, and he was courteous and helpful throughout. We also were able to trade in our 2006 Honda CRV for the 2010 model, and we thought the trade in price was fair and honest.Accordingly, we have provided the "great" rating for all phases of our experience.John and Andrea Tackach

nesheiwg

18 de ago. de 2010

FRIENDLY ATTITUDE WAS TRULY EXHIBITED BY YOUR KIND STAFF. IT WAS A NICE EXPERIENCE. THANK YOU. THE PRICING WAS CLEAR, THE ATMOSPHERE WAS GENEROUS WITH REFRESHMENTS AND RAFFLES. PEOPLE CAME AND INTRODUCED THEMSELVES TO ME IN A KIND AND PROFESSIONAL MANNER. I WOULD DEFINITELY RECOMMEND YOU GUYS TO ANYONE.

lucia

18 de ago. de 2010

I was very pleased that Chuck found just the car I was hoping for. While the cost of the car was not a bargain I thought it was fair. Chuck made the process of buying the car very easy. He was professional and efficient. I would certainly recommend him to friends.

Maria Moccio

18 de ago. de 2010

Very satisfied with the Honda FIT purchased. Great interest rate and affordablemonthly payment. Was able to pick up my new car in two days after the sale. Salesperson and Honda staff very helpful and friendly. Also purchased roadsideassistance and tire replacement at a minimal charge.

jilldupilka

17 de ago. de 2010

Justin spent a great deal of time with us prior to the sale educating us about your product. He was very through in answering all questions that we had regrading the purchase. He made us very comfortable working with him and would recommend him highly to anyone planning to visit your dealership. He was not pushy and let us make our own decisions which we appreciated.

ernieeld

17 de ago. de 2010

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cpoole939

15 de ago. de 2010

Overall, it was a pleasant car buying experience. Everyone was very helpful and courteous. The showroom itself was confortable and inviting. All the employees were very kind as well. I am happy that I chose Friendly Honda and I am loving the car as well!

jk382

14 de ago. de 2010

I was given the wrong floor mats for my Honda Fit Sport 2008, purchased August 3. Considering the fact that sliding floor mats can jam the brake and cause accidents, the dealership's installation of the incorrect mats that cannot be secured on the hooks is not a simple oversight.The sales person forgot to charge me for the incorrect mats, and called me on August 10th asking for additional 150 dollars without acknowledging the error and its resulting risk. As the mats were not correct ones for my model, I suggested that I would mail them back to him. I was told that he would have to check with the "Technical Department" whether this return would be accepted. After waiting three days to hear back from him to no avail, I sent the mats back to him by UPS on August 13.The carpet for the area where the driver's left foot rests is detached from the base structure of the car, and the material beneath it is not only exposed but also cracked and deteriorated. In addition to the discomfort, because the detached floor carpet is very close to the brake, it may impair the proper operation of the brake. This is below par for a Honda Certified used car.On August 12, I sent a detailed email accompanied by photographs illustrating the issues at hand to the sales person, General Manager, and Used Car Sales Manager, but, as of August 14, none of them has yet responded to me.

SwitchedToToyota

10 de ago. de 2010

This is my first negative experience with Friendly Honda but it is enough to take the time to steer others away from this location. Kingston Honda has been great.My repairs at Friendly were incomplete, diagnosis misleading and invoice dishonest. Attempts to resolve the issue were ignored and followup visits ineffective. Friendly Honda has no problem taking your money. In my opinion they do not stand behind their work and have little regard for customer satisfaction. Their "President's Award" level of service was not apparent to me.

kfitztook

4 de ago. de 2010

The service I received was excellent and informative. Jim was attentive to my needs and financial concerns and was willing to give the best deal possible. He answered all my and my husbands questions without judgment. This is my third Honda from this dealership and plan on buying future Hondas from the. Thank you for a pleasant experience.

mjc74mjc

4 de ago. de 2010

Jose is a wonderful salesman and was pleasant to work with. He was knowledgeable and professional, but most importantly didn't make me feel pressured into buying a car or upgrading to different options. Overall I would give Friendly Honda and Jose "5 Stars". It was a great experience and look forward to recommending Friendly Honda to my friends and relatives.

Dalgallv

30 de jul. de 2010

We have never had an easier or more pleasant buying experience as we had at Friendly Honda! Danielle Weishoupt was exceptional! We love the car and will certainly reccomend people to buy their cars at your dealership. Thanks again. You have turned a first time Honda buyer into a lifetime Honda buyer!

ceecee98

29 de jul. de 2010

I was very happy and impressed with the staff at Friendly Honda. Danielle Weibrecht was very helpful in walking me through the process of leasing. Danielle W. was also good with my kids and conducted herself in a very professional manner. I would recommend Friendly Honda to my friends.Lisa Smith

george52

29 de jul. de 2010

Jim Libutti is a good salesmen.

pja

28 de jul. de 2010

Sales people were pleasant and not pushy, they answered all our questions. The final price for the car was hassle free. We thought the price was very fair and competitive. Friendly Honda's price was the lowest of the 3 dealers we visited. Overall a very good car buying experience.

skathryn

28 de jul. de 2010

I was in the market for a new car for the first time in a long while. I did not want to experience the "woman shopping for a car ALONE" syndrome. Rick put me completely at ease from the moment I walked in. He was able to fully answer all of my questions, and helped me make all the decisions I needed to make about my purchase. I never felt pressured or felt like I was getting a hard sell. Rick was very helpful and enthusiastic, and I could tell he genuinely believed in his product. And best of all, the price was right. I hope Rick is still there when I'm ready to buy my next Honda.

mannk

27 de jul. de 2010

It was a great experience from start to finish. No pressure - we were allowed to work at our pace. Dealership thought of all the little touches - free drinks in the showroom, car mats included in vehicle, touch-up paint given at delivery, full tank of gas, nice key chain.... Yes, thinking of all the small details indeed leaves a lasting impression. I would recommend my salesman Rick and Friendly Honda to anyone. Their name says it all.

Raina_Dean

27 de jul. de 2010

Really great experience. Brian Grunow from sales called me in response to my email inquiry, and we set up an appointment for that day. We had worked with him a few years ago when my husband bought his car, and he remembered us and treated us like old friends. All the paperwork was really easy and I picked up my car the next day. Colin from financing was a pleasure to work with also. All in all, a great, quick and easy car buying experience.

Rjones6849

24 de jul. de 2010

The only problem is for some reason a sales mgr felt the need to call Jim into his office after my plates were put on my new car but before everyting could be finalized.And all i can see through the glass is finger pointing and hands going up in the air.. Really couldn't that have waited till after my sale was completed not in the middle of it....

marioloco

24 de jul. de 2010

Mr Papa is a very good sales person who know the cars and suv he is selling that is why i am taken two friend to him to buy there car and suv at freindly honda i have purchase new car before and never met a sales staff that where willing to go that extra mile

jmeliti7

22 de jul. de 2010

FRIENDLY DEALERSHIP WAS GREAT. HAD ALOT TO CHOOSE FROM/WORKED WITH ME WITH PRICE THAT I COULDN'T GET NOWHERE ELSE.WENT VERY FAST WITHOUT ANY FRUSTRATION. aLSO GAVE ME EXTRAS SUCH AS FIRST OIL CHANGE FREE/FIRST DING REPAIR FREE/WHEN SERVICEING ALWAYS A FREE LOANER/REDUCED SERVICE COSTS ON ALL MAINTAINANCES

redoak

21 de jul. de 2010

dspaethatfriendlyhonda.netMr. Don Spaeth2006 Saab 92xPresently in your service departmentI dropped off my car yesterday (July 19th)Here is a copy of the post I am starting to put on the internet.I have decided to give you a chance to rectify this...My engine light came on and my cruise control light started flashing so I stopped at an auto parts store and had them do a test. The code was P0304 which means that my fourth cylinder was misfiring. I priced out plugs and wires for my car ($39.95 for the wires and $4 ea. for the plugs total $55.95 ... oh yeah, all OEM parts) Since I am not a mechanic I figured about an hour for me to do the job. Remember we are talking a 4 cylinder car here... BUT, today was my wife's birthday and she was at home so I decided to take the car to Friendly Honda where I had bought it.I dropped off the car and explained to the service salesman that it was bucking and ran on only 3 cylinders at times. I gave him the code and told him what it meant and that all they needed to do was probably change the plugs and wires, but also to find out why my cruise light was flashing.The next day I got a call saying that they had to change the plugs and wires and that it would cost me $310. I hit the ceiling...After being explained a $97 and change labor rate, a $110 and change parts charge and that I was lucky because the mechanic that looked at my car had worked for years at a Subaru dealership... (My car is a 2006 Saab 92X... a GM product that is part Saab and Subaru... {I was told at that time that I had a Subaru engine}) Well how lucky was I to get him. I told him the prices don't add up and he told me that they did a test and I was charged $65 for it????? I told him I gave the salesman the numbers (P0304) and explained what they meant... he wrote them down also... I gave him these so that I would not be charged for this test.. Yet I was...He was not going to budge on the price at all and tried to justify the test saying that their testing machine was better and tested for more things... Well, it may be better but it produced the same results...Am I now stuck with this? I guess so but, Friendly Honda turned out not to be so friendly and instead proved to be a RIP OFF... So, every blog out there, every directory or any place that carries the name Friendly Honda will now include a copy of my BAD EXPERIENCE with them...BUYER BEWARE OF FRIENDLY HONDA..BUT... Wanting to be fair I called and emailed this complaint to the Service Manager Don Spaeth.Don wasn't happy with this email, but to his credit he did agree to waive the $65 test. So without tax the bill had been $294 then minus the $65 test it left me with $229 plus tax. I agreed to this.I went to pick my car up and there was a problem. Richard Hill (name on bill) said they couldn't get a set of spark plug wires for my car that had a wire long enough to reach my fourth cylinder. They said the Saab had a different wire configuration. Hmmm wasn't I told that it was a Subaru engine????I told them to just charge me for the spark plugs and labor and I'll take it somewhere else.That's when the "VOODOO MATHEMATICS" started.One hour labor in the original quote now turned into 2 hours labor (at $97 an hour = $194 plus $110 parts = $304 plus the $65 test now equaled a total of $369.00 plus tax. But they saId they weren't going to charge me for the test ($65) so they told me not to even worry about adding that up... Then they started subtracting... minus $70 for wires take off the $65 and the first time I owed around $159... then the real argument started and somehow I owed $129. Don the manager got involved and I explained that he was doing the old 11 finger trick.. counting backwards 10, 9, 8, 7, 6 plus 5 = 11. They finally admitted that 1 hour labor was for the plugs and wires and the 2nd hour labor was for the light (that $65 test). Lets see $97 plus $65 = $162 for a 10 minute test. After an intense half hour loud dispute they stopped their Voodoo Math and agreed that it was only 1/2 hour for the labor to install the plugs and $36 for the plugs plus tax... My original point. They still figured it out by the backward finger counting trick but now they were only off by about $2 so I paid and left knowing that I didn't receive the intended screwing they had planned, or so I thought. The car stalls now when I stop (yes even with the new plugs) I did sign the paper knowing that I still need wires and that the 4th cylinder wire is bad which will be their excuse for the stalling now. Hmm didn't stall when I stopped when running on only 3 cylinders before with the old plugs. Hopefully a Real Repair Shop will iron out the mess caused by Friendly Honda.Hopefully I can have my trust restored in dealerships in the future. But for now... every blog out there, every directory or any place that carries the name Friendly Honda will now include a copy of my BAD EXPERIENCE with them...I restate...BUYER BEWARE OF FRIENDLY HONDA and the VOODOO MATH of their SERVICE DEPARTMENT...

redoak

20 de jul. de 2010

My engine light came on and my cruise control light started flashing so I stopped at an auto parts store and had them do a test. The code was P0304 which means that my fourth cylinder was misfiring. I priced out plugs and wires for my car ($39.95 for the wires and $4 ea. for the plugs total $55.95 ... oh yeah, all OEM parts) Since I am not a mechanic I figured about an hour for me to do the job. Remember we are talking a 4 cylinder car here... BUT, today was my wife's birthday and she was at home so I decided to take the car to Friendly Honda where I had bought it.I dropped off the car and explained to the service salesman that it was bucking and sometimes seemed to run on only 3 cylinders. I gave him the code and told him what it meant and that all they needed to do was probably change the plugs and wires, but also to find out why my cruise light was flashing.The next day I got a call saying that they had to change the plugs and wires and that it would cost me $310. I hit the ceiling...After being explained a $97 and change labor rate, a $110 and change parts charge and that I was lucky because the mechanic that looked at my car had worked for years at a Subaru dealership... (My car is a 2006 Saab 92X... a GM product that is part Saab and Subaru...) Well how lucky was I to get him. I told him the prices don't add up and he told me that they did a test and I was charged $65 for it????? I told him I gave the salesman the numbers (p0304) and explained what they meant... he wrote them down also... I gave him these so that I would not be charged for this test.. Yet I was...He was not going to budge on the price at all and tried to justify the test saying that their testing machine was better and tested for more things... Well, it may be better but it produced the same results...Am I now stuck with this? I guess so but, Friendly Honda turned out not to be so friendly and instead proved to be a rip off... So, every blog out there, every directory or any place that carries the name Friendy Honda will now include a copy of my BAD EXPERIENCE with them...BUYER BEWARE OF FRIENDY HONDA...

jmccarthy

13 de jul. de 2010

Mr. Perez was a complete professional answered all my questions, he did not waste y time and he expedited the sale quickly a I had requested. Our visit was very pleasant both times we were offered beverages and treated very nicley.I will continue to deal with friendly honda in the future.jennifer mccarthy

Fest

13 de jul. de 2010

Kenny was wonderful to work with, as were Michael Glynn and Mike Desantis. I did not feel rushed or pressured, and everyone was extremely patient as we worked through all my questions. I would definitely recommend your dealership and Kenny as a sales consultant.

jd12

9 de jul. de 2010

Customer Service - Papa met us at the front door, was very courteous and helpful during our visit. He offered us food and drinks and walked us to his desk where he began the process of working with us to find the vehicle we wanted at a price that was "doable." He spent over two hours with us and never once gave us the impression that he was bored or disinterested.Quality of Work - Papa worked on 4 or 5 options, from leasing to buying with $ down or without, to help us get into the vehicle we wanted. He took my wife on a test drive to ensure she was comfortable in the vehicle and made sure he had "our" vehicle in stock. he spoke with us about the different finance options through AHFC and make the necessary phone calls to ensure our car insurance was transferred to the new vehicle.Friendliness - Papa asked about our family (we had our son), spoke with us about his family and was able to connect with us. He made us feel comfortable, true to the name Papa was "friendly" throughout our entire visit. Since we purchased the vehicle, he has called and emailed to make sure we were/are satisfied with the pilot (we are!)Overall Experience - very positive. We are currently leasing an Acura TSX and because of our experience with Papa, when our lease is up, we'll be back in to look at purchasing another vehicle from Friendly Honda. In addition to "us" returning, I will be recommending Friendly Honda to both friends and family.Price - Papa and the sales manager were willing to work with my family to make the pilot as affordable as possible. I understand that this is a business and that the dealership needs to make a profit in order to survive, but think that Papa did an excellent job of expressing our needs to the sales/business person, which ultimately allowed us to purchase the pilot.From the moment we entered the showroom, till the time we drove off the lot in our new pilot, Papa did an excellent job of making us feel comfortable and meeting our needs. You should be very happy to have him as a member of your team!

ktorrens791

8 de jul. de 2010

Bruce Haron and Friendly Honda have been a dealership that myself and my husband have used for many years. Bruce treats you like your a dear friend and is very sincer. There is NO used car dealer feeling with him. We will return to Bruce the next time we need a car.

mtmiche

2 de jul. de 2010

The whole experience was great. Frank is a great guy and a wonderful salesman. The financial person we dealt with was very helpful. We are so grateful to Friendly Honda for getting us a great car at a great price!