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10 de sep. de 2016

I bought a "Brand New Chevy Cruz" not used but brand new making sure that is very clear. I was taking it in for the routine check ups having oil changed and supposedly tires rotated and balanced. Now usually you can trust that the dealership is doing there JOB, not at Freeway Chevy they say they are rotating your tires and balancing but truelly there not. My car had 25k exactly 1 year after I bought it, I just had the "so called 5 point inspection and oil change done 2 weeks prior" when I come outside and I have a flat. I think nothing of it, I pull the tire off and it has Steel cord showing on the inner side of the tire. SO I pull the passenger tire it had Steel cords showing. I theneed of course pissed off I pull the rear and they have no wear. In the one year they have had my vehicle prob 6 times they haven't once checked the tires or seen that they were wearing wrong to maybe align the front to end.. I mean holy xxxx the car is brand new well don't worry Freeway I am not wasting my time with your class act idiots anymore. I HOPE YOU ALL GET FIRED THAT'S WHAT YOU DESERVE.DO NOT BUY A CAR FROM THIS ESTABLISHMENT I PROMISE YOU WILL REGRET IT.

NewBuyer

8 de sep. de 2016

It was my first time buying a car and I was ready for the worst. Sidney was an amazing person to make a deal with. I took a lot of his cards so that I can share with my friends and I will share those cards. The entire experience at this dealership blew past my expectations. I also want to point out the finance guy I worked with. He was very nice and understanding of my needs, I felt very safe and taken care of after leaving the dealership. So THANK YOU!

Joan S

1 de sep. de 2016

Good customer service from all Freeway employees, although I have only been in for Service. James S. is my rep and he is fantastic. Responsive, does what he says, on-the-ball! Love having such a great Chevy service place to go to without driving 20 miles. Also what's really cool is the customer waiting area--awesome! If there are loud (waiting) hillbillies watching the big screen, you can go and sit elsewhere to sit and use Wi Fi or whatever. The loaner car girl is very polite and nice too, it is a pleasure to deal with her as well (I forget her name,( kind of short, with long hair, cute young lady). To me the vibe of Freeway Chevy Service Dept/Area feels like soldiers marching around to get the job done. Keep up the good work and please excuse my grammer.

Eduardo S

25 de ago. de 2016

I called at the last minute to get a window regulator replace. The Service Advisor said he may be able the to squeeze me in if the parts were available. I received a callback 10 minutes later stating parts were available and if I brought it in right away they can get to it. I met the Advisor when I dropped off the vehicle. He was very professional and said he will have it completed before close of business (4:30 pm). The vehicle ended up completed and hour later, 2 hrs earlier than expected. I was very impressed with quick service and follow through the Advisor and his Service team had performed. I have own many vehicles through the years and have dealt with many Service departments. This dealership is definitely number one and I would continue to service my vehicle there including purchasing my next vehicle. Thank you for an outstanding job.

SANDY

25 de ago. de 2016

Chris U. and Marco C. were outstanding with customer service and very knowledgeable with every product. They both work very hard and strive to at every aspect of their positions. I would definitely recommend Freeway Chevrolet . All the staff hold up their standards of integrity. Dwayne S. to Traci S great with their knowledge. Freeway Chevrolet has fantastic staff and customer service.

James Rivera

20 de ago. de 2016

Like always, the staff makes you feel appreciated, comfortable and welcomed. Definitely nothing negative to say, 100% satisfied.

Jenn17

20 de ago. de 2016

First time car buying is stressful coming to Freeway Chevrolet was the best choice I met Anthony Gibbs. He was very helpful answering any and all questions. Took time to explain things and set stuff up All of the gentlemen I spoke to were kind and very nice offering water and in AZ that's a plus I can't say enough

Sheila Dickens

20 de ago. de 2016

My husband and I had an outstanding and easy experience. Dealer went about and beyond to give us a great deal. Marco made us feel very welcome and informed. I highly recommend everyone to see Marco.

Celsa Figueroa

13 de ago. de 2016

Didn't see even spend 10 mins on the lot looking at the used car I saw online. The car was good but the price was different than online and was quickly explained that the discounts are only offered with a credit score of 650 or higher. Ok. The 3000 dollar difference changed my whole game plan. As soon as I told the salesman my estimated credit score (lower than 650) he lost interest and let us go our way. Not once checking to see if we qualified or offering us a car in our budget. I'm never going back to this dealership or recommending it to anyone.

Donna

11 de ago. de 2016

I have been doing business with Freeway since 2010 and have always had top notch service. Andre, Chris and Traci (we had him in 2010 as well) were all great.

Sonja Graham

3 de ago. de 2016

As a woman.... sometimes it's been very uncomfortable to come to a dealership to have work or service on my car. I have NEVER experienced that at Freeway Chevrolet. They have always been so professional, friendly and efficient. From our car salesman Joe Ochoa to every service we've had since we purchased our car a year ago... it's been perfect. Thank you!

prestonjcpa

26 de jul. de 2016

I recently upgraded my 2013 Chev Suburban for a new 2016 Chev Suburban - the new 2016 models have a lot of great upgrades, and even the LS models are more "luxury" than previous versions. Sales staff were great to work with, showed an absolutely "genuine" interest in making sure that I was satisfied. I wouldn't hesitate for a minute to go back and buy another car from them! Thanks!

ElvinA

18 de jul. de 2016

Everyone there are a bunch of liars and will lie to there own more to sell a car. You can be up front with them but in the end they are not up front with you. I would recommend to anyone to chose any of the other Chevy dealerships in the AZ area.

Cheryl H

13 de jul. de 2016

Scott is wonderful!! gets my truck taken care of in a timely matter every time and always remembers who I am....

Gilbert Customer Service Specialist

8 de jul. de 2016

My Service Manager was Chris Esquer the service he gave me was Excellent.. He was prompt when I pulled into the service area he made sure I had a ride to work..He then called me with the issue with my car and let me know it was completed.. I am a Customer Service Agent myself and he went above and beyond for me..The Best Service I have ever had out of all the dealerships I have dealt with in the past.. I will be looking for a new car in the near future and because of the service Chris gave me I will definitely be doing business with your dealership again.. Thank You

Hi

10 de jun. de 2016

Chris Esquire Great service guy, very helpful & listens carefully to issues with your vehicle. We travel from N Scottsdale to Freeway Chevy - it is worth it. Shuttle ONLY on weekdays, shuttle drivers friendly- cashiers always friendly & greets every one--

Jstsktnby

10 de jun. de 2016

Put my truck in for a few issues. The service writer immediately starts talking to me like I'm 5. I answered his dumb questions that I had already answered. He was very disrespectful and rude. Later that day I picked up my truck. I was the first in line at the cashiers window. I got my paperwork and went where I was told. The people behind me had their vehicles brought to them first. 15 minutes later a person asked me if I was there to pick up a vehicle....... finally got my unwashed finger prints everywhere truck! And for some reason a work bucket was on my backseat!!#!!

CColorado

7 de jun. de 2016

The sales TEAM worked together seamlessly to provide a positive experience. The deal was laid out with no pressure. Delivery of the vehicle was done with such a human touch that one could not help but smile and be pleased! Thank you Freeway Chevrolet; we finally found a dealership in Arizona that we can call "our dealership".

William Pope

26 de may. de 2016

Buyer be ware! Once you sign a contract, they will not let you out! I tried to cancel within 24 hrs, and before the truck was even on the lot. In the end, I purchased a vehicle, because I had no other choice. The fact that they offer no "cooling off" period unlike most dealers was not disclosed to us. If it were, we would have went to a different dealership. Good luck trying to speak with the GM, as we were told multiple times that he was not in.

Volunteer Medic

21 de may. de 2016

Tom Peters, the famous researcher and author on corporate excellence, says that no matter what business you're in - medicine, ice cream, computers, automotive, and all the rest - you're first and foremost in the customer service business. The reason is that a guiding focus on excellence in customer relationships is what motivates excellence in all the rest. Freeway Chevrolet has mastered excellence in the customer relationship and consequently has mastered excellence in the sales and service of cars and trucks. This has been my constant experience with Freeway Chevrolet from the sales process on my 2011 Silverado 2500 HD long bed to a routine service last week and all else inbetween. Freeway Chevy is the stuff of J. D. Power Award for Excellence.

Shawna

29 de abr. de 2016

Our experience was truly a 5star. Anthony Espinosa made our trip worthwhile and drove out with a brand new car! Thank you Anthony and those who helped us. Also thanks to Henry for taking care of us today to finish some last details. I have never wrote a review for a company so I recommend this dealership. I'll use Earnhardt's motto "there ain't no bull" :)

Gary F

28 de abr. de 2016

This is a great place to have your GM car serviced. As always, fast, efficient and at a fair price. Their experience and willingness to get the job done right the first time is very important to me. I always appreciate that the service department will check to see if any recalls have been issued and if so, take care of them without me asking them. And, as a bonus, my car is washed at No Charge. That is their way of saying 'Thank You' for being a customer.

bobyates303

21 de abr. de 2016

I went in to get an air compressor replaced and ended up with a destroyed dash. They said they would review the video survielence, but its been a week and nothing from a guy who said his name was lonny. Don't go here unless you want horrible service and leave with more issues than you came with. They have lost me for life.

Chris-n-Cami M.

5 de abr. de 2016

I'd like to start off by saying that I've been a customer at Freeway Chevrolet for years. Numerous vehicles purchased by me and my family as well as several referrals for friends. Every single experience has been excellent. The sales, finance, service and management staff has always been on their A-game. On Saturday, my wife and I went to Freeway Chevrolet thinking of purchasing a 2016 Tahoe. We met with Marco Coronado (who I've used several times before) and James Persely. Marco and James were very polite and professional. James took us on our test drive and was very personable with us. He took his time to understand what we were looking for as well as our concerns with a bigger vehicle for my wife who was moving up from an Equinox. Both were a great help with information regarding the Tahoe (which was helpful considering our last one was a 2000). After a test drive, I inquired about a 2016 Silverado. Long story short, we ended up with that and a Camaro too!!!! So here we are, 3 vehicles being purchased. Off to finance we go. We met with Raphael Cejudo. Raphael was great! He was very knowledgeable regarding the service plans and other available options. He didn't waste our time and we were in and out pretty quick. Afterwards, we went out front to get all 3 vehicles ready to go with their OnStar service. Marco and James patiently went over every last detail and addressed some more questions for me, my wife and oldest son. Before we left, Marco, James and Raphael were all out front with us treating us like family. I will never shop at another dealership ever again. I'm that confident in each and every person there to do what is best for me and my family.

Jerry

29 de mar. de 2016

for just tire rotation, oil change with truck wash and then a missing or removed rear mud flap that couldn't be found. I'm just hoping that they come thru with placing the order and sending the new replacement mud flaps.

Michael & Giuseppa

26 de mar. de 2016

Worked with us on everything to see that we were satisfied

Rayleenn Collins

21 de mar. de 2016

I purchased a 2016 chevy malibu from freeway Chevrolet and our salesperson Dalton was awesome and the car is exactly what I was looking for.

Donovan M

18 de feb. de 2016

Courteous and friendly and very dedicated to ensure that they offer you a workable solution

ccarrillo2

17 de feb. de 2016

The biggest liars and cheaters on the planet! They take no responsibility that what they did not only once, but twice was illegal!! See my story below. In 2014 I bought a 2015 Malibu from Bill Bowlen. My experience with Bill was awesome; the finance department not so much. I got "approval" on my own with a somewhat high interest rate but a payment I could afford. My sister-in-law was with me and asked what would my payment be if she co-signed. After a credit check they brought us the final numbers. Keep in mind, this is MY vehicle and she is co-signing. It was not until 2 weeks later that we discover SHE is the primary buyer. Not me. This pissed me off, to say the least, because no one ever disclosed this to us. Fast forward to January 2015. I brought my Malibu in for its oil change and decided to look at the 2016 Malibu. My brother and sister-in-law were with me. My brother had been interested in a Colorado and decided to see if they could make a deal. Once again, my sister-in-law wanted to co-sign so my brother could get a better interest rate. Papers were signed but my brother discovers when the bank sends paperwork, that he is NO WHERE on the loan! Needless to say he was pissed! He then went to his credit union and got his own financing. Meanwhile I've signed paperwork for a 2016 with my sister-in-law as a co-signer, with strict instructions that I AM TO BE THE PRIMARY or no deal. I was told it was understood. They let me take the car so I assumed no problem. After a week and a half of only one hit on my credit report, Rafael from finance calls me on a SUNDAY to say he needs check stubs from me and Mary and he will be in touch. Now the hits start coming to my credit report. What the xxxx have they been doing for over a week? I call him on Tuesday. No call back. I call him on Wednesday. No call back. I then call Billy and tell him if a deal is not done by Friday, I will be returning the car. He says he will get my message to the right people. On Thursday I get a letter of denial with my Sister-in-law as the primary buyer! Then Rafael calls me to say that he got a deal done and needs me and Mary to come to the dealership and sign new paperwork because they couldn't get the deal done with me as the primary! THEN he states that actually he can't get it done with me on the loan at all! What?! Why would I make payments on a car and not get credit? That's when I got really upset and said "I specifically told you not to do that!" He then tells me it was upper management that did it. Needless to say I told him I would bring the car back on Friday and I want my down payment back! I'm a GM of a hotel so I know running a business is difficult. But to be made to believe one thing then have something else happen not once, but twice to me AND also to my brother is despicable. I wanted to give you the opportunity to respond before I take this up with the BBB, the Attorney Generals office, and any social media outlet I can find to let the community know how dishonest your company is.

ER

13 de feb. de 2016

We were looking for a vehicle with Apple Carplay. The salesman was not really feeling we were serious, I guess. We were. We told him up from what we were looking for and he said he could help us. everything after that was bad. I have never felt that way when buying a car! Usually the salesman tries to please you in ever way possible. THIS GUY WAS OBVIOUSLY NOT UP TO BEING BOTHERED. HE asked if we were going to trade in our old car, we were so he said he would get us a trade in value. We waited and waited, finally another person can out and asked us what we were interested in. We did not know, since the original salesman had not bothered to show us anything yet!!! It was like being in the twilight zone. I saw a beautiful Malibu, that just happened to be sitting right in front of us. I will probably get one, but it will not be at Freeway Chevrolet.

acone0327

13 de feb. de 2016

Going through a divorce and trying to buy a used car none of the sales guys knew what they were doing we had to come back three times in a row then after paying a down payment was accused by a salesperson Edgar of fraud in front of the entire sales floor they are liars and crooks and had the sales guy follow me to my car and are all very dishonest and have no idea how to treat customers never go to this dealer please

Share21

2 de feb. de 2016

It took 2 hours and 15 minutes to purchase 1 tire. Terrible wait time.The mechanic put the new tire on the wrong side. The service advisor ahould of told me it was gona take all day to do this. I was late in picking up my daughter from school.

John

20 de ene. de 2016

This is third car I have bought at Freeway Chevrolet. All sales and service person are great and treat there customer with respect. That is the main reason I keep coming back to purchase a vehicle there.

George

20 de ene. de 2016

Great service, great people, great experience. I highly recommend this dealer. I have been coming here for the last five years, and would not go any other place.

Michael

3 de ene. de 2016

Was having problems starting my vehicle. Came to the dealership without a reservation, but was in and out with a new battery very quickly. An overall excellent experience.

Shelby

2 de ene. de 2016

Joe was extremely helpful and communicative through the entire sale. Every person we had talked to was friendly and made sure I understood what I was doing and what was happening. Everyone worked to get me into a car I am very happy with.

Barbw123

2 de ene. de 2016

Very Prompt service from Rick Poole, he told us what to do and had us taken care of the next day. Thank you for your great service.

Nikki

31 de dic. de 2015

Oil change took longer than originally anticipated. Perhaps it was because it was the post-Christmas Monday. No one called me when it was ready--I called and Confirmed myself. On a more positive note, I greatly appreciate the car wash!

Joseph

29 de dic. de 2015

The patience that the sales team had with me, especially Will, in explaining things (sometimes more than once) was very much appreciated.

Dave

26 de dic. de 2015

Had service issue. Ernest Saldana and Lonny Ulibarri were absolutely amazing to deal with. Professional, courteous, and friendly. They definitely keep and bring customers back to your dealership.

Richard

25 de dic. de 2015

Fixed car and provided loaner when I needed my Corvette repaired when I was driving to CA from AZ in November

Russell

23 de dic. de 2015

After dealing with the other dealer for 3 days, 7 different sales people . We thought your dealership was the bomb.

Patricia

19 de dic. de 2015

We had a very good experience. We were helped right away and given lots of good information. We were very happy with our purchase.

David

18 de dic. de 2015

My service adviser Chris Esquer has been taken care of my service needs for more than twelve years and is a great asset to your operation.

Jeffrey

17 de dic. de 2015

Everyone was courteous and helpful. We couldn't have had a better experience buying our new car. Great job to everyone.

katiew32

14 de dic. de 2015

We came in to look at a 2015 Tahoe after seeing it priced in multiple spots online at $50,888. We were up front and told them we would not be finalizing a purchase til the next day due to the sale of our vehicle that we needed to finalize. They took advantage of the situation and told us that the price was a mistake and it was supposed to be $52,888 and that the next day the price would be $52,888. So we either had to purchase that day with a trade-in which we never came in to do or the price would be $2k higher the next day. The next day online the price of the car was still $50,888. I called to see if they would give us the price posted and they told me no the price was $52,888 and no budging. The sales manager was rude and I have honestly never worked a car dealership who hasn't wanted business before. I will be filing a complaint with the bbb and the state regarding using bait and switch technique and not honoring their advertised prices.

Darrell

12 de dic. de 2015

I took my Saturn in for service and as I was walking around the lot I fell in love with the Cruze and went home with it. I have had all my service done at freeway and I am very happy with the people and the service and will keep going back.

Kyle

12 de dic. de 2015

Someone greeted me immediately. A second person greeted me a couple minutes later to ensure I was being taken care of. Everyone is always very kind, quick, and professional. They're very good about calling when the vehicle is done and communicate well if the vehicle is going to take longer or if any issues arise. Excellent customer service. Very happy customer. Thank you!!!

Jeffrey

9 de dic. de 2015

These people are the best, bar none! They service any make of car and are pros at what they do. I could not imagine going anywhere else.

Ruben

9 de dic. de 2015

This is a very friendly and clean dealership. Would definitely buy and recommend Dealership to all my family and friends

Jochebed

9 de dic. de 2015

I always bring my car in to the dealership to make sure my car is in to shape. The guys at freeway Chevy are great. Fast and courteous.

Tara

8 de dic. de 2015

I love freeway Chevrolet I wished I have purchased my vehicle from them from the start I will never go anywhere else

David

8 de dic. de 2015

Great customer service, went above and beyond. Thank you so much for all you do. I found a dealership I can trust, you have earned a lifetime customer.

Bernita

5 de dic. de 2015

The service was awesome! Was told that it will take 2 hours or more, but the service for the oil change was less than 2 hours. Thank-you...

Chris

4 de dic. de 2015

Roger Young's team of service advisors & technicians are awesome. A gentleman named Scott assisted me yesterday and got my service truck back on the road. The technicians are all business - once and done. Great Job guys! Thank you, C. Slany Plumbing

Rudolph

2 de dic. de 2015

I interacted primarily with Ricardo Downie and Sean Scott. My buying experience went well as both of them were honest and professional about following through on things we discussed. Ricardo was knowledgeable about the vehicle and Sean was able to put together a fair deal without the game playing that can be part of the car buying experience.

Alexandria

1 de dic. de 2015

My experience was wonderful. James Gutierrez is an amazing sales person. I will be sending friends and family to him. Paul Bedford was a pleasure to work with. Sean Scott was also extremely helpful. I appreciate everything Freeway did for me. I will be coming back to Freeway for all of my service and future purchases.

Betsy

1 de dic. de 2015

Test drove a '015 used Corvette which provided me when future new car possibility. I will most likely remain a Camaro driver for the way I drive and like a car to preform. So when it's time to trade I will return to Freeway as its Always a pleasure to be part of Chevrolet family at Freeway Chevrolet in Chandler AZ. Everyone is helpful & nice, my Salesperson Dwayne is the best !

Teresa

25 de nov. de 2015

Lonnie sent me email to inform me of needed maintinence due to recall. Set up appointment time on line. Completed work quickly.

Janice

25 de nov. de 2015

They are all the best especially Richard poole, Roger young, and James gutierrez!!! They have the best customer service ever!!!

Lois

19 de nov. de 2015

Just stopped by because my tires were cold and warning me that they were low. Service Dept was not busy so got my oil changed and tires rotated. Planned on making an appointment the following week. Saved me a trip. Thank You!!

Lisa

19 de nov. de 2015

The technicians at Freeway Chevrolet got my vehicle serviced quickly and got me on my way. Will return for future service.

James

19 de nov. de 2015

Originally went in to Freeway to get a quote for truck trade in and ended up with loving the service we also traded in the car for a new model!

Gina

19 de nov. de 2015

I won't let anyone service my car. Chris always takes great care of me when I have need of assistance. I recommend your dealership to everyone for purchasing vehicles because of how great your service department is to customers.

Hector

18 de nov. de 2015

I was greeted by a friendly rep and he made me aware of the wait. I left my vehicle there and was notified as soon as it was finished. I was very surprised that it was cleaned. This was unexpected and I was very appreciative.

Gary

17 de nov. de 2015

Freeway Chevrolet continues to service my vehicles with Customer Service being their highest priority. I can always count on them to perform the work in a timely matter. It is important to me that my vehicles perform at their best and I can always count on Freeway Chevrolet to recommend only the service that I need to keep my cars running great. If a service is not needed, Freeway does not try to sell it to me.

Philip

13 de nov. de 2015

This is the second new vehicle I have purchased at Freeway, my first experience was great until I met with finance and it became a bit unpleasant. My second purchase was from start to finish fantastic! It was quick (3 hours in and out), everyone treated me great and I knew exactly what I was getting, when I was getting it and I have nothing to complain about with my experience.I love my new vehicle! Travis rocks!!! Finance was nothing less than a dream. Freeway is my dealership and I will buy next new vehicle here again!

EZBayUsa

12 de nov. de 2015

I am always happy to bring one of my cars to Freeway Chevrolet in Chandler as I know the service or repair will be done correctly.Scott in the service department is always friendly and ready, willing and able to repair or service my vehicles. I just inform him of the problem and he takes care of the rest.It is one less thing I have to worry about in my life. I just bring my vehicles to Freeway Chevrolet and Scott knows what to do to get the job done !!!

Catherine

8 de nov. de 2015

After a bad experience with another dealership, I didn't want to think about doing this again with the same company but the representative was very awesome and changed my mind. So thank you Freeway Chevrolet for restoring my faith in this company again

Thomas

7 de nov. de 2015

I would recommend that oil changes (at least some) be on an appointment basis, not first come first served. Oil changes on a regular basis are good because allows the dealership to notify the customer of potential problems (in addition to the oil wearing out). On a first come first served basis the oil change becomes a rush to get in and get out which does not serve anyone's interests. I note that everyone at Freeway Chevrolet is friendly and has treated me well and I have had very good experience so far.

Lillie

5 de nov. de 2015

I drop my car off and it was actually ready earlier than the time I was given which made me very happy.

Tama

5 de nov. de 2015

I brought my vehicle in for a warranty repair. Service was prompt, courteous and complete including a ride from and back to the dealership to pick up my truck. Thank you!

Vernon

5 de nov. de 2015

Estimate was right on and my service manager James Sommers was very professional and informative and kept me updated on the status of my truck. The kind of service I like to get.

John

4 de nov. de 2015

Our sales representative, Lucas Leidich was outstanding! He answered all of our questions and gave us the VIP treatment through our entire transaction. Lucas also gave us a grand tour of the dealership, which is so clean and impressive. Everyone we saw and met at the dealership was upbeat, courteous and helpful. A lovely atmosphere. Mark Davenport and Sean Scott made sure we were happy and thanked us for our business. Carolyn Choat was the reason we made the trip because of her pleasant, professional and helpful phone call in response to our interest on the internet. Rafael Cejudo, the Finance and Insurance representative, could not have been more delightful and helpful. We have had immediate follow up calls from the dealership to make sure we were happy or had any questions.All in all, a wonderful experience! We love our new car! Thank you all at Freeway Chevrolet.

Jolene

3 de nov. de 2015

The "Services Department is # 1 in my book.. I appreciate their promptness to answer questions. Freeway Chevrolet' employees has always treated us with courtesy, and they make us feel like we are family! Thank you for your professionalism and trust! We love our truck & suburban..

Myron

2 de nov. de 2015

I had a great experience and with my credit problems and having negative equity in my trade, they still get me in to a 2015 Malibu with no money down, thanks to Jose G.

Edgar

1 de nov. de 2015

Was treated well by our salesman, Matt H. Accommodated our request to change vehicle to best fit our needs.Financing process, Jay Z. was great.Overall the result was friendly.

Sue

31 de oct. de 2015

James is my service advisor and I would recommend him to anyone who needed to get their vehicle repaired. He is trustworthy and keeps you informed through the whole process. He is very thoughtful of your time to get you in and out as soon as possible.

Madeline

31 de oct. de 2015

I am only giving an excellent score because We were treated very well by Dwayne and Ricardo. However, sitting and waiting 3 hours to get in to the Finance manager, and then it taking 1 hour to get through the paperwork, was painfully unacceptable.

Sabryna

31 de oct. de 2015

My experience at the dealership was long and tiring, yet it was well worth the wait. I love my car and I walked away with a sweet deal. Will be recommending to my friends and I already have!

Michael

30 de oct. de 2015

Jim Rule, and the finance team were highly professional, compassionate individuals. Every question was promptly answered because they all know their product and more importantly, how to treat a customer.

Rhonda

25 de oct. de 2015

It was a busy week for me. My only free day to shop was on Friday evening. I had researched on the Internet as to the vehicle I was possibly looking for. My friend and co-worker recommended Freeway Chevrolet. The rest is history. I love my Ruby Red Trax LT. A BIG Thank you to Damon, Tracy and the Staff at Freeway Chevrolet. Life is Awesome and I'm Living the Dream !!

Le Anna

24 de oct. de 2015

James is awesome and I appreciate his efficiency and flexibility. The young man that was helping his, and I'm sorry I don't remember his name, was very knowledgeable as well.

Phxgolfman

21 de oct. de 2015

Servicing of my Chevrolet has been above average and always included parts replacement. However today was my first LABOR ONLY visit for a four wheel alignment and was charged an absurd 10% extra for "SHOP SUPPLIES" above and beyond the original service quote. In addition I was charged sales tax for the "SHOP SUPPLIES". Not one person could tell me exactly what SHOP SUPPLIES were consumed for the WHEEL ALIGNMENT! Only explanation was that this was customary practice at ALL automotive service facilities - dealers and non-dealers. So I called every other Chevy dealer in the valley. Guess what? The only other dealer that charges SHOP SUPPLIES for wheel alignment is Chapman and if you read Freeway's website, they are part of the Chapman Automotive Group. Well my factory warranty runs out soon and you can bet I will NOT be running back soon to Freeway for service.

Christopher

21 de oct. de 2015

James Somers did a great job! He was very honest. I thought I needed new brakes but it turns out that I didnt. He was honest with me that goes a long way in today's world

Mary

21 de oct. de 2015

Your Finance Manager and the saleman worked and got me better financing than I originally had my hat is off to them.Thanks Guys.

Charlotte

19 de oct. de 2015

The sales rep Daymon Carter was very honest when answering all my questions and concerns. I also was very relieved that the facilities even though a Saturday was not a Circus.

Brandon

19 de oct. de 2015

My experience at freeway Chevrolet was very great. The people were very friendly and understanding of my need of getting a new vehicle. The process took awhile but they provided us with free water/coffee and donuts; they check on our patience every 15mins and informed us about our status.

Jeff

19 de oct. de 2015

Freeway service department always keeps me informed and prioritizes what needs to be done now versus what can wait until next service visit.

Kimberly

17 de oct. de 2015

Your Service Dept Representative Scott is a shining example of exceptional Customer Service. He followed through on assisting me until my issue was fixed. He made it a point to take the extra step to provide excellent service on every level. He is truly an asset for your Company.

Art

16 de oct. de 2015

Billy Bowler is an awesome salesman, this is my 5th purchase. In my opinion he is a valuable asset to your department. Keep up the great work and professionalism .

Matison

16 de oct. de 2015

I hate that every time I go here to get my car serviced it takes at least 10 minutes for someone to greet me. I also don't like that the employees tell you that they need you to rate them well on the survey..if you want a good rating on the survey, just give good customer service...you don't need to pressure people into giving a good rating. In all honesty, when my warranty is up, I will never come here again

Sherri

15 de oct. de 2015

In and out in a very short time to get my 10000 mile oil change and check up. ...everyone so friendly. .....

Tyrone

15 de oct. de 2015

Good to know that people at the dealership remember my name and that I'm just another face or car buyer.

Miguel

15 de oct. de 2015

The internet sales rep that we spoke to was very up to date about what he was selling and the one thing he didn't know he got me an answer right away.

Brianna

14 de oct. de 2015

Bill Bowler was very polite and nice right when I walked into the door. He was very trustworthy and i would like him to be a top salesman whoever walks thru the door. I am reconmending my very good friend to him. And who else is looking for a new vechile, I'll send them right to Bill. Please let Bill know I said thank you again.

Fernando

14 de oct. de 2015

When I went into Freeway Chevrolet the customer service experience was amazing. I was late to my appointment and they still took great care of me and washed my car when I didn't even ask .

Teresa

13 de oct. de 2015

There is a very kind and helpful staff at Freeway Chevrolet! We will definitely recommend them to anyone we know that is looking to purchase a new vehicle! Thanks for everything you did for us.

Jeri

10 de oct. de 2015

I bought a Suburban and a Chevy Cruz from Freeway Chevy. The sales people were great, I made my price range and guidelines clear and they stuck to it. I bought the Suburban used and when it needed a repair the guys went out of their way to make it hassle free for me! Roger was wonderful, Rick was great and Lonnie went out of his way to make sure everything was taken care of! Veronica was on the ball making sure I had a loaner car while they were figuring out what was wrong with my vehicle! I felt very confident that everyone was doing their best to make my experiences at Freeway Chevy good! And I appreciated the follow up calls to make sure everything was OK! Thanks everyone! You ROCK! So from sales to service my experience at Freeway Chevy was easy and No Hassle!

Salvador

10 de oct. de 2015

Craig Hartman was very efficient in taking care of my cruze, and personnally came to let me know when my car was ready.I was happy that the wait was not as long then I thought it would be.

Mike

8 de oct. de 2015

My wife's car, a 2011 chevrolet cruze ls recently needed a repair for the cooling fan motor. Scott and Roger in service went above and beyond to fix not only the fan, but also a relay that was causing the problem as well as replacing a wearing water pump. Additionally they suggested a cooling system flush which we agreed to do. Even though the car required two (2) trips to the service department to find the solution to the problem we could not be happier with the results. Thank you very much guys and we definitely will return again.Michael and Barbara Niehaus

Saturnino

7 de oct. de 2015

It was a great experience like the time we bought the camaro shank the tank is a great person as well as great sales associate thank you

Sue

7 de oct. de 2015

I had a little hiccup about some service I recently had a Freeway, but after contacting them, they wanted to make sure I was a satisfied customer and of course, as always I was. James is the best service advisor I have ever had the pleasure of working with. He takes the time to explain why the repair is needed as well as the pros or cons. He never pressures you into making a decision right away and will give you time to think about it before you agree to the repairs. Of course as being an informed consumer, you always want to make sure the repairs are needed. I trust James because he has never steered me wrong. My vehicle is an older car and while I am not ready to make the leap in purchasing a new car at the present time, I will definitely look to Freeway Chevrolet to put me in a car. Thank you James and of course the Service Manager Lonnie as they want to make sure you leave there a satisfied customer. They always come thru for me. Thank you Freeway team.

Lizzy123!

4 de oct. de 2015

Freeway Chevy has the worst customer service in the Internet department. They do not return calls or get back to you in regards to vehicle.

Toshbranche

4 de oct. de 2015

Casey was a GREAT salesman, not pushy at ALL! Got us into a 15 Malibu when which we love! The whole experience was fantastic!! Finance, management, everything! I will definitely be back and urge everyone to check them out.

Anne

4 de oct. de 2015

Every one at the dealership are so friendly and the service managers made sure they updated me on the status of the work being done to my vehicle. I appreciate the follow up phone call from the service manager a few days after service was complete!

Grant

3 de oct. de 2015

I brought my car in with a leak in my tire. The got me fixed and on the road. I didn't realize that tires were not covered on my warranty, but they did the repair for free since I had purchased my car just 3 months ago. I appreciate the service.

Wendell

30 de sep. de 2015

I personally feel that the service people were friendly and also cooperative. I also feel the prices that are being charged for labor is out of line. I had also requested a wash job and feel after spending $1800.00, they could have provided that service. The windshields and other glass was left undone and also the vehicle was not vaccuumed at all.

Charles

30 de sep. de 2015

I came into the shop after lunch and James Somers helped me with my tire which had a slow leak.I showed up on a busy afternoon without an appointment.I was told it would takes some time but I was willing to wait. Thank You!

Amanda

29 de sep. de 2015

I needed to bring my car in for its regular scheduled maintenance, as well as to have my trunk fixed. I spoke to Scott and explained that I needed to have my vehicle by 1 on Saturday if at all possible. I dropped it off Friday evening and it was ready by around 9 the next morning. I really appreciate their efforts in getting it done on time!

Susan

28 de sep. de 2015

I was surprise Matt H. Called me back to tell me I was approved. After what I went thru, the response I got back was fast. It only took 3 hours and I was out of there with my new car.

Ariel

28 de sep. de 2015

My experience was good. I would definitely recommend this dealership. Everyone there is nice and understanding and willing to work with you. I love my car. :)

Shaunik

27 de sep. de 2015

Although, its a far drive from my home to Freeway Chevy I would not have it no other way! Keep up the great work ladies and Gents.

Tonya

26 de sep. de 2015

It's so nice that you have refreshments and tv while I waited. I like that you wash my car when you're done. Everyone was pleasant and professional.

Brian

25 de sep. de 2015

I called at almost closing time Tuesday, Ernest got me an appointment next day, dropped my car off the work was done a little sooner than expected, excellent service

Manuel

25 de sep. de 2015

Went in with knowledge of exactly what we wanted. We were in and out within a couple hours great service.

Gary

24 de sep. de 2015

Discovered I had a flat tire. I was able to get to a gas station to put air in the tire. I then called Scott at Freeway Chevrolet. He said for me to drive slow and come to the dealership. When I arrive, that checked my car into service, fixed the flat tire and then washed the car. All this on a late afternoon. No complaining, no telling how busy they are, just got right to and fixed the problem. My kind of place !!!

EZBayUsa

24 de sep. de 2015

It is hard to find a Factory Dealership that is honest and performs top-notch service. Freeway Chevrolet is the exception.Everyone there is very courteous and friendly. I am also keep up to date on my repairs. If I need a loaner vehicle, one is provided at no charge or free shuttle service to my home.They even service my Cadillac's. Thank you to Scott and Roger in the service department.

Jazmin

23 de sep. de 2015

There was a huge line to get an oil change and no rentals were available. But the staff and the manager where able to fit me in and get me out within a hour. Very nice staff I would definitely recommend.

Amanda

21 de sep. de 2015

It took a long time but the salesman we had was new and was still trying to find his way around.

Kimberly

19 de sep. de 2015

I am extremely please with Scott at Freeway Chevrolet. Even thought the steering column problem is not yet completely resolved. He has ordered the additional part, has followed up and scheduled an appointment (when he'll be there) to replace the current part. He is a stand up and pleasant service rep to work with. I love my Sonic and his level of service will continue to inspire me as a life long Chevrolet customer. I've even has bad service experience with other companies in the past, and I have never bought another one of their cars. He deserves high praise and acknowledgement from your company.

Yvette

19 de sep. de 2015

As usual, I had a great experience. James is a great service advisor. He made sure I could get in and get my car fixed even though it was a Saturday!!! So grateful!!

James

19 de sep. de 2015

I bought my Silverado at Freeway Chevy in 2011. The sales process and in the 4 years of service since, my experience on every occasion has been that of unsurpassable excellence: professional, friendly, intelligent, thorough, efficient, highly effective.

Alyssa

16 de sep. de 2015

No complaints, work was done quickly and car was reviewed for additional repairs that I could deal with in the future

Rodney

15 de sep. de 2015

Andre was a pleasure to work with along with all the managers. From the moment we walked into the door until the time that we left it was a pleasure.

Gloria

15 de sep. de 2015

Went in for an oil change and it was a little long, but we'll be getting my car serviced here.

Nicole

14 de sep. de 2015

Joe was awesome, with everything we got a pretty good deal on my car very happy! I would recommend him! Thank you joe

Josephine

13 de sep. de 2015

Painless, pretty much straight forward with buying and trading info. Very attentive with questions and great on providing exactly what we wanted in our new car

Adriene

12 de sep. de 2015

I was very happy with the care and attention that I had. I was assisted in choosing the right car and features which were suited to my needs. The car is great and the sales and financial persons dealt with me in a very professional manner.

John

12 de sep. de 2015

Scott in the service dept once again did a great job on letting me know what was needed and gave fast and courteous service.

Roxane

12 de sep. de 2015

My battier was not working car 1 yr old, Called was told to come on in. My battier was replaced. same day. also oil change Car is running great

Brenda

11 de sep. de 2015

The service person, James Sommers, was so helpful and pleasant to deal with. I was impressed by his professional and approachable manner and knowledge. Always a pleasure to go in when he is there.

Mychael

11 de sep. de 2015

I have never had an unpleasant visit to this dealership and everyone is always so welcoming! (unlike a few other dealerships around the valley) Whether it's for service or new inventory browsing every encounter with a Freeway Chevrolet employee is always warm and inviting! I highly recommend this dealer for ALL things Chevrolet and beyond!

Brandy

11 de sep. de 2015

I was very grateful to Andre Sims for his service. I felt like a person while working with him, not a commission check. Thank you again, for turning my frown upside down.

Silvia

9 de sep. de 2015

Travis our sales person was very helpful with the help of floor manager Mark we got our dream truck. Once again thank you very much.

Donald

9 de sep. de 2015

Andy was great he really worked with us and was able to send us home with the car I feel in love with from the moment i seen it!!

Desiree

8 de sep. de 2015

Joe was very knowledgeable about what was available to me and very helpful in getting me the best deal. He did not make me feel uncomfortable by trying to push sales on me that he was told I could not afford.

Marty

8 de sep. de 2015

Travis did a really great job at getting me the car that I wanted. Every question I asked he was on the ball and answered right away, no pauses or an question he couldn't answer. As soon as I left the dealership I told everyone that I had a very good experience and that I would for sure return and refer anyone to go there, family and friends. I was very happy going and leaving. Thank guys!

Tami

8 de sep. de 2015

The gentleman that helped me at the cashier check out really listened to my concerns and was amazing. I wish that I got his name as well as the cashier. They are both employees that need recognition on how they handled my situation very calm and I was thankful that they were there.

Christine

8 de sep. de 2015

Brought Sonic in for service, great experience. Fixed car in timely manner and kept me informed every step of the way.

Jesse

7 de sep. de 2015

I cannot say enough for the Great Job Well Done! I feel like a VIP every time I go to Freeway. All My Auto needs, in a Friendly, and timely manner have been met, above and beyond My expectations. Thank You!

Helen

6 de sep. de 2015

The service rep took the time to listen to me, drive the vehicle and aaccurately pinpoint the problem. He quickly had it fixed and had me on my way.

William

5 de sep. de 2015

This is the forth car purchased at freeway last two working with Travis. I feel very comfortable with fwy staff and service after sale.

Michael

5 de sep. de 2015

Scott from the service department did an excellent job. He kept me informed the entire time my truck was being serviced.

Lester

5 de sep. de 2015

I called Roger Young in service and he told me to bring my car in. So I brought it in right away Roger met me there and took my car to fix at about 4:30 Rick poole called me and told me my car was ready when I got to the dealership roger met me and explained what they did to my car and I was very satisfied with the service Roger Young and Rick Poole is the kind that you feel good doing business with thank you.

Barney

1 de sep. de 2015

I had made an appointment for Wed 8/26/15 at5pm online and when I got there that day. I was told I didn't have one. I show them my emails and the conformation I had gotten about the appointment. So I to reschedule for Sat at10am.

John

31 de ago. de 2015

I called Scott Pfannensteil on Saturday morning, not expecting to be able to get my car repaired before Monday. Scott said they were very busy, but to bring the car in and he would get the repair to the window done. He called me back a couple of hours later and said the car was all set to go. Scott is the reason we keep buying and servicing our cars at Freeway Chevrolet.

Lola

29 de ago. de 2015

The reason for my visit was quickly taken care of and my car was returned to me in pristine condition. Chris my svc adviser handled everything with his "Can Do Attitude" that I have come to expect

Jim

29 de ago. de 2015

While my service advisor was away, James took me in and took care of my problem. I couldn't have been treated any better! Thanks James! Thanks Freeway Chevy!

Edward

26 de ago. de 2015

Volt needed a part, took a few days for it to get there but can't fault you one that. Ernest is always a pleasure to work with.

Emily

25 de ago. de 2015

Nolen Wright was amazing. I told him what my needs were for my next car he picked the perfect one that met both my needs and desires on the first try. He was fun and personable. He went above and beyond to get me set up in my new car. He also kept updating me during the initial financing process until I was able to get in with Tracy Stoli. Tracy was also super helpful at explaining the documents, answering my questions, and moving the process along as quickly as possible. He also worked with the specific lender I requested. The team I worked with at Freeway Chevrolet were great! They even entertained my kiddos with coloring pages, crayons, and toy cars. :-)

Melody

24 de ago. de 2015

It was pleasant except for the very warm waiting area. Several of us asked for the thermostat to be changed but we were informed it was "programmed." Normally, that may not be an issue I would bring up but when you have to wait for two hours it's very hard to be comfortable.

Luis

24 de ago. de 2015

Coming from another dealership with bad experience Andrew Noel definitely changed my thoughts on how a real dealership should act towards there customers. I WILL highly recommend new clients to your facility. Big Thanks to MARK D in management Internet sale and ANDREW NOEL!

Wesley

24 de ago. de 2015

I had great service a freeway Chevrolet was amazing. They gave me a second option and didn't push me out the door they never gave up on me. I also liked that they had 2 salesmen team up and help me out

Jerry

23 de ago. de 2015

My service advisor Scott Pfannenst is always nice and on his game whenever I ask him a question about my Cadillac, parts and service. Once they are finished with my vehicle he always come to me with the details of what was completed broken down and in writing. He is never in a rush making me feel that he does not have time for my questions like some other service advisors that I have spoken too. I feel that I receive the same world class service that I receive when I go to Arrowhead Cadillac with him. Great job!

Tina Smith

23 de ago. de 2015

Crystal Alvarez and mgr Mike were excellent. They made the stress of buying a car so much easier! I have always bought from this dealer because of their professionalism and friendliness.

Marilyn

21 de ago. de 2015

I needed a repair. When they delivered the item after waiting for an hr or more, it was the wrong item. Alan,came and told me what happened. He then offered me a loaner for the rest of the day,so I would not have spend more hrs there, also,was given a discount for part because of the repair shops' mistake. I was and am impressed in how this was handled. I have already told serveral people about the great service and consideration I recieved. Thank you.

Misty

21 de ago. de 2015

Scott was a pleasure. Talked to him on phone and in person that was were it's at with me Thanks Scott you made my day.

Judy

21 de ago. de 2015

I had to have my seat belt buckle replaced as it would not let me out and then later the bar would not return to the locked position.

Victor

19 de ago. de 2015

My Experience at your dealership is always 110 percent excellent, great customer service, your employees are very loyal and respectful. I love bringing car there.

Shelby

19 de ago. de 2015

It was wonderful! Kenya was super helpful and very relaxed. It was nice to be able to go in and get what we truly wanted and she made that happen! The sales manager rocked too! Made sure we could make a deal!

Sean

18 de ago. de 2015

James Somers and Lonnie took very good care of me and my vehicle. Although it was the second time that it had to go back in for service to the AC system, James & Lonnie kept me informed every step of the way while GM support helped work out possible solutions for the issues my AC was having. James placed me in a rental and made sure that I was not inconvenienced at all. I have now had my car back for a little over a week and have not experience a repeat of the issues that I was having.

Joseph

17 de ago. de 2015

We have purchased multiple vehicles via Freeway Chevrolet, and continue to go back. Earnest in Service is terrific, Travis in Sales is wonderful. Everyone at Freeway is personable and professional.

Omauw

17 de ago. de 2015

Matt Honanie assisted us in finding the right vehicles and we are happy with the results. We love the car and truck we got from Freeway!

Clara

16 de ago. de 2015

We were very pleased when we bought our Equinox in 2013, and equally pleased this time. Kenya was just wonderful working with us.

Anne

16 de ago. de 2015

Everyone I dealt with was friendly and knowledgeable. A pleasure doing business at Freeway Chevrolet. This is my third time buying a vehicle at this dealership.

George

15 de ago. de 2015

Just needed basic oil and filter change. Service was provided quickly and efficiently. Total time taken was about 40 minutes on a Monday morning.

Rachel

15 de ago. de 2015

I WAS ASSISTED RIGHT AWAY AND THE WAITING ROOM WAS NICE AND COMFORTABLE, THE GENTLEMAN THAT HELPED ME ANSWERED MY QUESTIONS WITH NO HESITATION. I WILL DEFINITELY GO BACK.

Richard

14 de ago. de 2015

My service guy could not be any better. I will never go anywhere else.Fixed my car in one day and gave me a loaner.

Dennis

13 de ago. de 2015

Been going there ever since they opened at this location. I use to go to their sister company Chapman Chevrolet. Both places give a positive experience. I expect to purchase a Stingray in the near future.

Garrick

11 de ago. de 2015

Garrick, was great, I would refer family and friends. He kept us inform every single time. He went over what the car had and what kind of service to dealership offer. Also made sure we had water, and told us there was snack. Thanks so much for your help. Garrick. Keep up the good work...

Danielle

10 de ago. de 2015

jAMES AND ANDRE WERE FAST AND FRIENDLY AND TRUE TO THIER WORD....I WAS HESITANT TO START THE APP PROCESS BUT WAS APPROVED IN MINUTES! I WOULD DEFINATELY COME BACK...MY DAUGHTER ALSO GOT A BRAND NEW TRUCK! WHAT TURNED OUT TO BE AN OIL CHANGE BROUGHT US 2 NEW VEHICLES!

pasalez

10 de ago. de 2015

My only regret is that I didn't go to Freeway Chevrolet first! This was the best experience I have had when buying a car. I couldn't be happier!

Cecelia

6 de ago. de 2015

I came in for an oil change on a Saturday morning without an appointment. The service department was busy, as to be expected, but the man who helped me was friendly and answered my questions. Overall, my experience went well.

Angelo

6 de ago. de 2015

I purchased my Malibu LTZ in 07/2009 from Mr. Dennis Renko. I was so impressed with Dennis and the purchasing experience, I wrote a letter to Mr. Chapman - the owner. To this day that letter is hanging on the wall of fame for all of Freeway's customers to read. My Malibu has been consistently serviced by Freeway since I bought it. This latest service experience was as great as all the others.

John

5 de ago. de 2015

Ernest and Alan are always helpful, friendly and embody a spirit of trust that my vehicle is in good hands.

Erica

5 de ago. de 2015

Andrew my sales agent was knowledgeable and was very up front. Which made my experience better as he did not waste time on unneeded haggling. He was pleasant and respectful. I would use him again if I ever purchase a vehicle again. This is my 3rd experience with your company and by far the best!

Kenneth

5 de ago. de 2015

I called Freeway Chevrolet for a factory recall on my 2014 Corvette. They called me when the parts were in and made an appointment to do the work. All work was done on time and I was on my way.

Sheila

4 de ago. de 2015

My salesperson 'Kenny The Greek' and finance manager 'Jay Z' were both very kind and helpful. They were both able to get me into a new vehicle and I walked out of the dealership a happy, satisfied customer.

Sheri

3 de ago. de 2015

The service department at Freeway Chevrolet is top notch. I know when I bring my car in, the service will be done right.

Marilyn

3 de ago. de 2015

My experience at Freeway Chevy, has been the BEST yet! I appreciate the dealership as a whole, they all made myself and my son feel at home! A VERY friendly staff! Thank you to Crystal Alvarez, the Internet Manager, Dave Internet Manager, Sean also the Internet Manager I believe! Thank you to Tracy Soli as well! They've definitely have set the Bar high for any other dealership! I can't thank them all enough!

Steve

1 de ago. de 2015

A warranty repair (rear transmission seal leak at 54Kmi) was performed. My service adviser did an excellent job, even though the leak was not completely evident while at the shop. The leak had previously occurred on my driveway after a few days of non-use, and I thought it would eventually recur. He then authorized repair as a "precaution". Also, we communicated very effectively via EMail, rather than halting phone contact. Kudos to "CE" at Freeway Chevrolet.Thankssw

David

1 de ago. de 2015

I had a great experience any time I have a problem with my truck Craig heartman takes care of it my truck was in the shop for 25 days and it was because after fixing one thing Craig and his team found something else and because of this my truck is completely fixed !

Esperanza

1 de ago. de 2015

Ernest my advisor was a great help, he was awesome. When he called me to explain to me what was being done to my vehicle, I explained to him my situation and he went above and beyond to help me out. I love Freeway Chevrolet when my husband was looking for his vehicle I sent him to Freeway and he bought himself a Chevy. I will soon be sending my daughter who will be car shopping to Freeway.

Theril

31 de jul. de 2015

Freeway Chevrolet definitely took care of us. The salesman Billy covered all of our needs while car shopping. Freeway made us a deal on a car we couldn't resist. We had looked at other dealerships t the same car but freeway beat out the competition with their competitive pricing and customer service. We are proud to do business with freeway Chevy.

Jose

30 de jul. de 2015

Was awesome. Actually pulled up when they were closed and caught bill our salesman intime. N he helped us rite away. Was friendly n helped made the process that more easy.

Tawna

29 de jul. de 2015

I submitted an online appt for an Oil Change and made arrangement to get off work early to take my truck in for its first oil change. When i arrived 10 mins early to the dealership for my online appt i was told it was an hour and a half waiting period until my truck will be seen. I inform the Rep. that i made an online appt also made arrangement with my work to get off early to have my oil change and now told i have a waiting time of an hour and a half. Then the rep tells me that online appt aren't appt and its first come first serve basis. So false information is given online and that should be updated and changed so customers like myself wont be misinformed. So i wasn't able to stay the hour and a half wait so I left. Later on the following week, I had a family friend take my truck in for an Oil change and he waited 2 hours for the oil change and the truck was not given a courtesy wash and was told it was closing so come back sometimes to get a wash. Again that was upsetting to hear. So far I am not please with the Service dept at Freeway Cheverolet.

Sarah

29 de jul. de 2015

I took my car in for a recall on the sunroof. I was also having issues with the temperature on the ac reading as a metric unit that I was not able to change in my settings and I was experiencing a bad connection between my car and bluetooth connection while using pandora that I asked them to take a look at. The sunroof was fixed, and an update was done over my cars computer system for the bluetooth-pandora issue. (this did not fix my issue but one of the guy hooked up his phone and it worked fine so I am aware that it may be my phone that is the problem so that is fine for now I am using my AUX connection). The issue with the AC temperature reading in metric units was forgotten so I had to take it back. They fixed it right away but I had to wait quite a while so that is why I did not give 5 stars. Other than the missed fix the customer service was great.

Kathleen

28 de jul. de 2015

This was by far the quickest experiences in purchasing a car. I told Noland I didn't want to spend my whole day at the dealership and I also told him what I wanted. He did it!! Freeway Chevrolet is the only place I will go to purchase a vehicle.

Cindy

28 de jul. de 2015

Filled my winshield fluid, checked tire and rechecked and foun 2 nails, took ac down all the way and recharged to find the problem

Marie

26 de jul. de 2015

I really enjoyed the whole process. My sales man was very forward and answer all my questions. I purchased 2 vehicles with in 2 weeks. So I was very happy the way I was treated. Thank u

Enrique

23 de jul. de 2015

The salesman was very helpful and imformative. He even took time to drive to the mall and pick up my wife as I signed the paperwork. Above and beyond.

Gregg

23 de jul. de 2015

had my oil changed in my diesel 2500 which I've had you guys do since I bought the truck. They forgot to reset the 100% so James my service agent took care of it. He said I still had the windshield info tab, well they hadn't changed that either. James took that off and went to the service manager then went and got the mechanic and they came to my truck and made it all "good." James asked me if he could make this a training moment, and I was good with all of it. I am a trainer and guys do make mistakes, I thought it was all handled very well..

Earl

23 de jul. de 2015

I had made an appointment to have my Traverse serviced. I arrived early for it. That was not a problem. Everything was done well and quickly.

Jackie

22 de jul. de 2015

you guys have always treated me with the up most respect and very friendly service staff, always taking care of my concerns and needs thank you

Lisa

22 de jul. de 2015

I enjoyed working w Bill Bowler and Sean Scott, they were easy to talk to and work with on my decision. They didnt push me to do anything I wasn't comfortable with. I will definitely recommend Bill Bowler to my friends!

David

21 de jul. de 2015

You guys did a good job helping to right for us in a new diesel. Thanks to David the sales manager

Michael

20 de jul. de 2015

Very positive, greeted promptly and Matt H was great. No pressure sales, he took the time to find out what we wanted and what we were trying to do and made it happen.

Adrienne

20 de jul. de 2015

The staff were friendly and I would recommend for people to get a car with this dealership, and Andre Sims was very helpful.

Manuel

20 de jul. de 2015

Excellent service and understanding of what was important to me. Answered all my questions and they were eager to do business,while trying to satisfy my needs. Great service, thank you.

Darrin

20 de jul. de 2015

Matt Hononie has been great to us and he's always very helpful. That's the reason why we come back for all our vehicles. Also a big reason why recommend your dealership and come back for car service

Gary

19 de jul. de 2015

The service I received was outstanding and very quick I was so surprised on how quick it was and how excellent the service advisor was I would definitely recommend this dealership to a friend and will definitely buy a vehicle from this dealership based upon my experience with the service department. I had one issue in the service manager was able to explain it to me in full detail and clarified the issue to me I truly appreciate him taking time out of his schedule to clarify the issue. also I would like to thank the dealership for getting me into a loaner vehicle while my vehicle is being fixed because of that loaner vehicle I will buy the same vehicle from the dealership

Yvette Bauer

19 de jul. de 2015

I always take my car to Freeway Chevrolet and ask for James Somers. He is very helpful and courteous every time I go in. James makes sure I am a satisfied customer!!!

Sherrie

18 de jul. de 2015

Everyone was great from James in Sales, Joey, and Paul in Finance. Best experience yet! I gave bought several cars from Freeway and always go back for more

Michael

18 de jul. de 2015

Was greeted right away. Polite attendants an was checked in right away. Only the paperwork took a bit longer for them to fill out.

Brandi

17 de jul. de 2015

The service this day was good. I tried taking my truck in the Thursday before and I didn't know you have to have your vehicle there by 430pm cause closing is at 6pm. You should put on the sign you stop taking cars at 430 so people like me don't waste their time

Judith

16 de jul. de 2015

Travis was the best salesman I have ever dealt with; polite, courteous and explained every thing in terms I could understand.

Yvette

15 de jul. de 2015

James is always very helpful and courteous. He goes out of his way to he make sure I get the best possible service!!

Celena

14 de jul. de 2015

My sales guy Dewayne went out of his way to get me into a new vehicle. He was nice and friendly always smiling... Thank you very much!

Gary

14 de jul. de 2015

I'm always very satisfied with everything at Freeway Chevrolet. Everyone is friendly, professional, and extremely efficient. I always love going there to service my car.

Cherrilyn

14 de jul. de 2015

Every time I visit the dealership I always am greeted and given the best customer service. Compared to other dealerships I have visited. The atmosphere is always welcoming and everyone is so friendly. I enjoyed my visit for my oil change and will always come back for this reason. I will always choose Freeway Chevrolet for any type of service. Thank you for being a great dealership.

Shaunik

13 de jul. de 2015

I've worked with other dealerships before but to know the knowledge, the courtesy and the respect of my time was truly unbelievable! I will no longer refer anyone to any other dealer but only to Freeway Chevy!!! For every one that assisted in making sure I left with a smile on my face, I want to say thank you from the bottom of my heart, you guys are the BEST!

Brenda

12 de jul. de 2015

This is the best dealership I've ever had the pleasure dealing with!!! Anthony, Matt and Todd were the best on both purchases! I will never go any where else. All my recommendations will be for Freeway Chevy.

Gina

11 de jul. de 2015

You have the best and nicest people. Jay is amazing and I would have no one else manage my financing if I were to buy again in 5 years. Matt H. did a great job but we did run into a wall on setting up my phone due to my not having a SMART phone and that is to still be resolved.

Alfonso

8 de jul. de 2015

it is always a great experience at freeway. starting with kenya, always tries to get us the best deal possible. been coming here for years. wouldn't go anywhere else.

Matthew

7 de jul. de 2015

Penny was very friendly and very eager to get me a deal that worked for me. Even the financial management was very up front and honest about what was going into the loan.

Donovan

6 de jul. de 2015

The sales reps that worked with us were very helpful we also feel they were dedicated to getting us the very best deal possible which we certainly do appreciate they took time to make us feel welcome and valued

Michelle

6 de jul. de 2015

I brought my car in concerned with code 82, my concerns were addressed as were my needs. My needs have always been addressed at your dealership. I have recommended the dealership to two friends that have bought from you. I will remain a loyal customer do to the service staff as well as the sales associates. Thank you for your excellence.

Jeanette & Joshua

5 de jul. de 2015

We spoke with Sherlonda Skelton - Customer Service Specialist about an internet special & she answered all of our questions by phone & got to the dealership & she introduced us with Matt Honanie Internet Manager. Matt assisted us with good financial options and showed us the brand new sonic we were looking for. We test drove the car and fell in love with it more. Matt was very approachable and answered all of our questions. Matt made our car shopping experience amazing, we were out the door within 3 hours.

Jeanette

3 de jul. de 2015

Sherlonda was helpful when we call on about a car we were interest & we decided to go to the dealership & get more info on the car...she introduced us to Matt & he took care us & answered all of our questions...we had a great experience... Thank you guys!!

Jessica

2 de jul. de 2015

Scott Pfannenstiel was very helpful. I was definitely an irate customer and he was very professional and helpful. The only reason I will return to freeway Chevrolet is because of Scott.

Debra

30 de jun. de 2015

The staff was polite and courteous. The customer service makes all the difference in any business. I would continue to take advantage of the service provided for our Traverse because of the customer service.

James

30 de jun. de 2015

Just came in for an Oil change and Tire rotation. Had to wait 3 hrs. This seems a very excessive wait time. We are now looking at local options rather than driving 40 miles one way to your dealership. Even with your dealer discounts, it costs us almost $50, not to mention the extra transit times. This trip took about 4-1/2 hours of our day.

David

29 de jun. de 2015

We received an email that it was time for our oil to be changed so we made an appointment on line. When we arrived at our appointment time we were told there would bea 3 hour wait. This was unacceptable to us. My husband took our car in a week later and arrived at 7:00am with no appointment. He waited 15 minutes. We are having trouble understanding why you bother to make an appointment and then have to wait 3 hours. Our car buying experience with you was wonderful, but this experience did not leave us with a good feeling.was

Douglas

29 de jun. de 2015

Nolen Wright was my salesman. This was my fourth vehicle from him and Freeway Chevrolet. He caries himself in an outstanding Manor. He has always worked in my veteran status and works the very best deal he can. I carry his business cards all the time. I send others to him every chance I get. Thanks for having such a professional staff.

Natalie

27 de jun. de 2015

In the beginning it wasn't as great . Due to the poor customer service , one of the associate had with me. But once we got a different helper it went really well. I give the lady and gentlemen a A++ they help fill my needs and made me a happy camper.

Linda

26 de jun. de 2015

Thank yo for being so through with my car. I'm moving out of state and I needed my car completely checked. James was great. He made sure everything was working perfectly. Thank you again.

Jonathan

26 de jun. de 2015

Sales and finance experience was interrupted between previous appointments we had to make, but Freeway made it easy and enjoyable and quick!

Denisse

25 de jun. de 2015

Everyone was friendly and and made our purchase very easy and pleasant. Our sales person Shawn took us step by step though our process. The person who helped us do the financial part also got us the lowest prices and worked with us. Overall I would highly recommend freeway Chevrolet.

Brooklynn

24 de jun. de 2015

Concerned on how many time i need to bring a 2015 vehicle back for service. As of today had three things replaced. One a/c related and 2 engine related

Francisco

24 de jun. de 2015

My truck battery died overnight. GMC roadside picked up my truck took it to the dealer the next day. The service department at freeway Chevrolet was quick to contact me an tell me the problem an reassure they would fix it fast. By the time I was off work my truck was ready. Great experience.

Sebrina

23 de jun. de 2015

Kenya & James helped me during my visit & they were the best. Did their best to help me & I didn't feel pushed into a new car like some salesman can make you feel. I definitely will refer family & friends to them & Freeway Chevrolet. Thank you guys! (:

Terri

23 de jun. de 2015

We were upside down on our pervious loan we thought we weren't going to be able to get a new car but put sales guy Marco made it happen now I am a proud owner of a 2015 Chevy Malibu.. along with this a lower interest rate. Thank u sp much for helping us and not letting us down.

Robert

19 de jun. de 2015

I'm always treated with first class service at Freeway Chevrolet. When I'm not sure exactly what it is that I need, they always take the time to help me understand what I need. They don't try to sell me, they help me. Thanks Freeway!

Raymond

18 de jun. de 2015

Working with Marco Coronado and the rest of the team was very refreshing. I felt as though I was given all the information up front and never once did I feel pressured to buy. The whole experience was fantastic. Thanks again to Marco!!!

Jeffrey

17 de jun. de 2015

Craig and crew do a great job. My car is always serviced and or fixed correctly. They returned it to me cleaned and undamaged. I'm extremely pleased, and more than satisfied with this dealerships service dept.

Brian

16 de jun. de 2015

This is my 3rd purchase from Freeway. Everyone from Sales and Finance were great. I'm very pleased again with everything. Could I have gotten a better deal, probably, but I'm loyal to these people who have been awesome to me since 2007!

Dorothy

16 de jun. de 2015

Kenya was a delightful person to work with. I'm in sales so I understand how things work. She was patient, informative and knowledgeable. She didn't talk down to me, which is so prevalent in the car business. I appreciated that. I'm waiting for my car to be delivered as it was not in stock. Hopefully, it won't take too long.

Guadalupe

14 de jun. de 2015

Junior Weaver was very courteous. He was informative and pleasant to talk with. I enjoyed his company throughout the process. He was very dedicated to customer satisfaction.

Winston

13 de jun. de 2015

Marco is a great salesman and most of it all an outstanding people oriented person, we came back to the dealership after shopping around because the respect and understanding he gave us. The finance department gentleman was also very helpful. Everyone we came in contact very professional

Rebecca

13 de jun. de 2015

Everyone was so awesome, friendly and aimed high to please...Especially Dwayne, Jay Z and a couple of other financial staff that helped with the paperwork. They did an amazing job working with me on getting the best deal that fit me and my disabled son needs. This is my 3rd vehicle from FREEWAY CHEVROLET and I will recommend this company to everyone!

Valerie

12 de jun. de 2015

Everyone was very nice & helpful. I will definitely recommend friends & family to Bill Bowler he was really nice and professional.

Cary

12 de jun. de 2015

I had asked Ernest about how long to get what i needed to have done, done. It was. And while I waited, I was able to drool all over the truck and cars in the showroom. You make it hard not to just trade my truck in for one of those. Problem is, my truck is paid off. Great job!

James

11 de jun. de 2015

I bought my Silverado at Freeway Chevrolet in 2011, going there for service ever since. Craig Hartman is my service manager and TJ is the technician on Craig's team. They, as is everyone I've encountered at Freeway - shuttle drivers, cashiers, everyone - are unsurpassable in the service they each provide, in their competence and in their friendly and efficient demeanor. Unsurpassable excellence.

Jazmin

11 de jun. de 2015

Two friends recommended me to Freeway Chevrolet. Essie made it fun and easy for me leasing my new vehicle. I am very happy with the service and will definitely recommend Freeway to anybody.

Brett

9 de jun. de 2015

Scott Pfannenstiel our service advisor was very approachable and good at advising us of upcoming services we would be needing for our Tahoe. Scott was very attentive to my requests and made us feel welcome to the service department area.

Terrol

6 de jun. de 2015

Sean and Todd the sales manager made my experience awesome! They got me in and out with no hassals and now I have my dream car!

Leaks

6 de jun. de 2015

We purchased a ford there and two weeks later we decided it was not the car for us. We took it back and the salesmen Billy Bowler offered us a Buick for an even swap. After a short test drive we were signing the papers.Many thanks to Billy and Samuel Bobadilla (in the finance department) for ensuring that we were satisfied customers.We also wish Mark Orio (the sales manager) a speedy recovery.

Gregg

4 de jun. de 2015

James Somers had done a good job of keeping me informed on what is needed and not needed at the time. He lets me know ahead of time the work to be done. He also give me a good customer discount even thought I do get coupons from Freeway and I am a Veteran.. Thanks again.. Gregg Hodgkins.. At this time I don't know how my wifes AC is working, but I'm sure it's fine or I would have heard about it.. :)

Paul

1 de jun. de 2015

I went in for the car's first oil change and they did a quick inspection and changed the oil. They also washed the car which is always a nice bonus.

Robyn

29 de may. de 2015

Very friendly environment. Salesman was very understanding when it came to what I was looking for in a vehicle. Highly pleased

Ervaleen

29 de may. de 2015

Did not have an appointment with servicing my vehicle. The gentleman who always, always takes care of me assisted me within 2 minutes of entering the dealership. His customer service is always excellent &very welcoming. Lastly always explains the issue, amount, and importantly the time. So even though I do not remember this gentleman's name he's very helpful & always welcoming in my view.

Barney

29 de may. de 2015

Penny was great and got me in and out. I went to a different Deal the day before and spent over 7 hours and nothing. Went to Freeway and was in and out in less then 3 hours.

Gabriel

28 de may. de 2015

Mathew Heinrich Internet Sales manager was very professional and went beyond to assist my family And I. Answered all questions and got answers if he did not have them and also when it got late my family had not ate since we had been there all day went out of his way to order my family pizza and came to play room to handle a lot of the sale where my kids were more comfortable. I thank everything Mathew and his team has achieved to get my family in a new vehicle. I am a third in a row customer and with every experience I have at freeway chevrolet I would definitely return for service or even my next purchase.

John

28 de may. de 2015

The service staff were all very friendly and helpful. My vehicle was repaired in a timely manner and I was given timely updates on the status of the repair.

Ellis

27 de may. de 2015

Lonnie and Chris Esquer are consummate professionals. I was very happy with my service and would definitely recommend Freeway Chevrolet.

Freeway Chevrolet =bad service

27 de may. de 2015

We signed a contact and were told congratulations the deal was final. But a week later they asked for more money down and to increase the monthly payments. This business will bate and switch you! Be very cautious if you decide to buy here!

Patricia

26 de may. de 2015

Dwayne was an amazing salesmen. I walked in there just wanting to look and he got me to get a car. But I love the new car I got and it's all thanks to him.

John47

26 de may. de 2015

Great buy and service. Kenny the "greek" did a great job. Very helpful seemed to really care about me "the customer" Fantastic follow up - I would recommend these guys highly!

Vernon

25 de may. de 2015

The staff was friendly. I had my grandson with me and I would like to specifically thank the receptionist for paying special attention to him and it made his day. Quick service.

Jamie

23 de may. de 2015

My salesman Dwayne rocked it! I am very happy with my new vehicle and the professional way Dwayne took care of me.

Richardson

23 de may. de 2015

Devon was our Sales Representative. His patience in the negotiating and sales process was a huge relief! Especially when my husband turned up the heat. Thank you Devon for putting up with us!

Chris

22 de may. de 2015

I came in to Service with issues on my 15 2500hd. I was blessed enough to have Rick Poole as my service advisor. He was incredibly thorough and fully explained everything to me. I would strongly recommend this dealership for everyone's needs.

Christopher

21 de may. de 2015

Quick and efficient service, although I would recommend airing out the vehicles after work is done. These guys are working hard all day, but unfortunately the smell of stale sweat transfers into the car easily and sticks around for a while. Also, giving the vehicle a quick wash like the other dealerships do would have been nice.

Edward

19 de may. de 2015

Not sure we've ever had any company try so hard to work with us. Just an all around excellent experience.

Tito

19 de may. de 2015

It was Sunday, and bored I was, decided to take a ride from Tucson to Tempe. Stopped at the Freeway Chevrolet, just to look around.. Did not even realize that the dealership would be open Sundays... There comes this guy... didn't even realize he was a salesman... starts talking with me ... and word after word... the smooth talker sold me a truck... I was not suppose to buy a truck that day... but Nolen Wright just had it in him!... He kept saying he was going to sell me the right truck, and sure enough... I came back to Tucson in a brand new Chevrolet Colorado!... Good job Nolen!

gonzalo angulo

19 de may. de 2015

It took a few steps and unnecessary trouble but the deal got done, hopefully next time the deal can be communicated more clearly and make sure managers talk to each other so thing don't change from one day to another. It was good to deal with Mike Orozco who was able to close it out and figure it out

Ed/Sonja

19 de may. de 2015

Not sure we've ever had any company try so hard to work with us. Just an all around excellent experience. We dealt with Joe Ochoa, Damond and Joey Graves and all 3 went above and beyond their jobs to make us happy and work with us.

Merle

16 de may. de 2015

Michael Orozco Took Time to Listen and Patiently go through my wish list looking for a best match vehicle or order a vehicle to meet my expectations. Once he scoured the inventory a close match was found and he worked hard to negotiate a deal that I felt was fair to me an your dealership. In the end through his honesty and dedication on seeing the deal go through to my satisfaction I was able to purchase the vehicle. I appreciate the fact Freeway Chevrolet hires Veterans. As Michael is a veteran and as he pointed out a whole host of other employees are veterans as well. My Dad and Me are veterans ourselves which made me very comfortable dealing with Michael. Michael also stayed late that day all the way past 800 pm to ensure the deal was complete and he spend additional time setting up On-Star and explaining some of the new features of the Vehicle. He is a top notch Salesman. I would highly recommend him to my friends and others who are looking to buy a car. He has changed my opinion of buying a car from a dealer.

Philippe

16 de may. de 2015

Hank Weaver and the sales manger John were absolutely awesome. They both answered any and all of my questions and gave me great advice when trying to decide which vehicle best met my needs. They were extremely professional and did not pressure me into anything I did not feel comfortable with. This was truly my best car buying experiencing. Ask for them by name if you planning to buy new or used.

Dorothy

14 de may. de 2015

Actually when I pulled in there were a number of cars before me. The serviceman came out and took my information and told me it would probably be about 1-1/2 hours before my car was done. Less than 45 minutes later I was done and on my way. Everyone at Freeway from service people to sales people to your receptionist and cashier are extremely friendly and courteous. I would not hesitate to return and/or recommend Freeway to anyone.

Lenon

11 de may. de 2015

Kenya was an excellent saleswoman. She was patient and i never felt any pressure to purchase a vehicle. She listened to what we wanted and she worked until she was able to get us what we wanted. As an employee of GM I would definitely recommend your dealership to all my friends, coworkers and family.

John

9 de may. de 2015

James Sommers is a great asset to your company. I know I can send any of my 3 daughters in with my cars and he will take care of the cars properly.

Clarence

9 de may. de 2015

The truck I wanted was on another lot. As soon as it was located it was picked up, cleaned up and delivered to me. Including the 2 or 3 hours I shopped for a vehicle I was there less than 7 hours total. I was just going to look that day but you had exactly what I wanted.

Cynthia

9 de may. de 2015

Overall experience is good. The service team is great. The repair of the truck seat is still a little concerning. Time will tell if it is fixed this time.

Adriana

8 de may. de 2015

Very happy with my experience working with Michael Orozco. He was knowledgeable, courteous, and attentive.Car was not detailed when I bought it.

Walter

7 de may. de 2015

I have to say thanks to our sales person Kynea. The experiences we have had with Freeway have been amazing! She's a big asset to your sales team, if you didn't already know that. Thank you and I was not able to answer the 2nd question because it won't let me click on Definitely would recommend! Tzetzangari Sanchez

Thomas

7 de may. de 2015

When I arrived I was greeted by Mr. Shanklin. I explained what I needed. He listened patiently to everything I had to say. He showed me what I wanted to see and answered all my questions to my satisfaction. Mr. Shanklin and I looked at the model car I was interested in and he was very helpful as he showed me all the features. After a final complete discussion of price, and another round of questions, I decided to purchase a new Sonic. Mr. Shanklin was instrumental in my decision to do this. Mr. Shanklin then took my wife and I on a tour of your dealership. We were introduced to many of people and service areas of your dealership. The tour was enjoyable and informative.Finally we were introduced to Mr. Soli who completed all the necessary paperwork to finalize the deal. Mr. Soli was very pleasant and was able to answer any final questions we had.In summary, the overall experience was enjoyable. Everyone went out of their way to be as helpful as possible and I have no reservations about continuing to do business with Freeway Chevrolet

April

3 de may. de 2015

They bought me food and did everything they could to make me happy and get in the car I wanted..great place

Marcus

1 de may. de 2015

Amazing service great group of people. They have the best customer service I've ever had. Dwayne is an awesome guy who got me an amazing deal.

Phyllis

1 de may. de 2015

This is the second Malibu I have purchased from there and the welcome is wonderful, Sales rep was extra nice and helpful and the service dept has always been number 1.

Eric

1 de may. de 2015

Easy to get an appt to drop off my car. Service Advisor Scott kept me in the loop the entire time. Very good experience!

Theresa

1 de may. de 2015

This was our 2nd car from Freeway Chevrolet, they are very professional and helpful, they do their best for the customer.

John

30 de abr. de 2015

Nolan put us in the exact vehicle we wanted and he got us to the price we wanted as well.

Velma

29 de abr. de 2015

My service advisor ensured that the recalls and oil change were taken care of in a timely manner during my visit.

Crystal

28 de abr. de 2015

I came in for an oil change and a product recall on my Tahoe--said it would take around 3 hours to do. I asked about the loaner cars and they were able to get me in one in no time. It was great having my car worked on and not having to sit there and wait on it!!!! I'm a busy mom who was in between kids baseball games and needing to grocery shop, so being able to leave and still get my errands done worked out perfect. Also, it gave me a chance to be in another GM Vehicle--I was put in a Chevy Malibu--very cute and compact--now it has me wanting to trade in my husbands old car and get that one!!! (He doesn't know yet, but it will happen)!! :-)

Ericka

27 de abr. de 2015

My experience was GREAT! I've never had that experience at a dealership before. Thanks a lot I'm already recommending some friends to Freeway Chevrolet!

Clarice

27 de abr. de 2015

We went in just wanting to look not really ready to trade our vehicle didn't know if we would get enough for our vehicle to make it worth trading yet. Well Freeway offered us a deal we could not walk away from and felt good about.

Gregory

26 de abr. de 2015

As working with people hands on in management in retail and in the public for years befor retirement,I know how bussiness should be conducted and putting the customer first! As the results word of mouth is the truely assets of satisfiied customer. my experience with Matthew Honanie and the dealership as a whole is highly appreciated.

Frank

25 de abr. de 2015

The staff were amazing they did everything possible to get us in a car . I Would highly recommend them to any looking to purchase a new vehicle

Rosa

24 de abr. de 2015

Every time we purchase a vehicle, the service and assistance we receive is great. Everyone goes out of their way to insure all of our needs are met. This is the only place we purchase vehicles and it will not change.

Sonja

23 de abr. de 2015

Scott was awesome! He knew I had to pick up my girls from school at a certain time and he took the steps necessary to make sure I was able to get them on time. He truly went above and beyond.

Traci

22 de abr. de 2015

always very professional and gets the required work done without trying to add on additional expenses not needed - very much appreciated

Patrician

20 de abr. de 2015

Wanted a white or black ride, but got a ugly tan, for "Rebates". The people were nice, our dealer guy was nice, and the food, and defiantly the playroom.

Wilson

20 de abr. de 2015

Great atmosphere, staff are friendly and treat you like royalty! This buying experience was worth my time. I am very happy to have worked with a Hopi Native who showed me respect, honesty and care with my major investment. Great job Matt!

Emily

20 de abr. de 2015

Everyone at this dealership was helpful and courteous. My salesman, Matt Heinrich, was excellent in communicating the details of the car, patient with me as I made my decision, and thoughtful in ensuring my absolute satisfaction with this purchase. The financial adviser, Jay, was excellent at explaining each part of the financial and legal commitment to purchasing a vehicle and provided a calm setting during a normally scary experience for a first time buyer. The overall process was much less intimidating than I imagined it would be and I felt comfortable and confident purchasing a vehicle from this store. Thank you for all of your help and I will definitely recommend your dealership to my friends and family!

Yvette

20 de abr. de 2015

Hank was very patient and informative. I didn't feel pressured at all and was able to ask questions at my leisure. I didn't come in with the expectation of leaving with a car but the polite, friendly manner of Hank really set my mind at ease. No one ever walks away thinking the got a "great deal" but I am very satisfied with my experience and my new truck!

Richard

20 de abr. de 2015

I don't like to be bombarded by salesmen when I step one foot out of my car. Create a salesman free parking area.

Victor

20 de abr. de 2015

Good experience. Great atmosphere. Clean facilities with plenty of free bottled water and nice areas to wait and watch the basketball game.

Shana

18 de abr. de 2015

I went in a little after lunch on a Friday afternoon after classes. There was a two hour wait but my vehicle was ready exactly when they said it would be. I just paid and went right out to my vehicle. No hassles, they didn't try to sell me on a bunch of unnecessary extra work and the service was friendly.

David

18 de abr. de 2015

Once the deal was reached and agreed to, I couldn't be happier with the service! As soon as I showed up my truck was already washed and waiting for me upon arrival. Once I got to finance, I actually ended up with a better deal due to a less lease payout! They got me the 1.9% that I wanted! Thank you!

Jerry

18 de abr. de 2015

I was able to bring my Cadillac in to have the check engine light checked without an appointment and that is what made my visit so prefect.

Barbara

16 de abr. de 2015

Best dealership in Arizona. Great customer service. Chris is the best service advisor. Mike Cook runs a top notch dealership.

Phyllis

16 de abr. de 2015

My questions were answered and the people were very friendly. The service was quick and complete. I was very pleased.

Michelle

14 de abr. de 2015

I love the benefits that come with purchasing at Freeway Chevy! Free oil changes, ect. Overall, the staff is generally friendly, most always have a pleasant experience.

Gregory

14 de abr. de 2015

First of all by far FREEWAY CHEVROLET is the only dealership with high standards of customer service and satisfaction guaranteed!My experiences most definitely will have my wife and daughter LOOKING into purchasing a vehicle there in the upcoming month. thanks again FEEWAY CHEVROLET

Alex

13 de abr. de 2015

We got to work with john miller and he was very helpful as well as jay they both took there time with us and answered all are questions

Cassie

11 de abr. de 2015

Our expierience at Freeway Chevrolet was made pleasant and successful do to the excellent service provided by the team of Mr. Nolen Wright and Mr. Jay Z. In my past expieriences at "other" dealerships we have had some interesting and mainly negative interactions. These 2 gentleman are great at what they do and I seldom give people that type of credit let alone write a review about it. However, I felt it was necessary to leave an opinion because it was such a pleasant experience.Regards,CJ

Donald

10 de abr. de 2015

Straight forward without the "game playing" experienced at other dealerships. No back and forth with some manager you never see.

Matthew

9 de abr. de 2015

James in the service area was positive, enjoyable, and very on top of things. He is a great asset to your team. Mike Cook runs a professional and personable team, and it seems there isn't a weak link!

Dennis

9 de abr. de 2015

You have a very helpful staff and I have enjoyed working with Rick Pool over the past years. He ensures my service needs are completed to my satisfaction. I would also like to commend another member of your staff. I don't know his name but he is a friendly smiling tall African American working in the service area.

David

8 de abr. de 2015

My service adviser Chris Esquer has been my adviser since my truck was new 12 years ago and still delivers excellent service and is a great asset to your organization. Keep up the good work.

Michael

6 de abr. de 2015

I enjoyed the sales person, Marco and the buying process. I should have spent more time at the dealership going over the voice commands for the Mylink Navigation system. That is one area that I find lacking from Chevrolet, not necessarily the dealer. I just do not seem to find a simple list of MyLink Navigation Commands available. Lots of detail on the Radio voice commands.

Charneise

6 de abr. de 2015

Veronica was very helpful, friendly, and quick with the process of providing me with a loaner vehicle. Rick along with every staff who were involved with my car repair service were every courteous and friendly.

Rachel

6 de abr. de 2015

Great staff and easy to work with the sales woman we dealt with was very informative but not so knowledgeable about the vehicles I think they could have been a little quicker with the paperwork but they gave us a great deal on two new vehicles and I will recommend them to anyone

James

4 de abr. de 2015

I own 2001 Chevy S-10 Blazer and it was purchased from this dealership and Chris ( Service Tech) has always taken exception car of my vehicle and it is still "young" with only 191 K miles on it. Thanks to Chris's competent advice and GM parts I expect it to provide safe reliable transporation for the next 100K miles. My last vehicle was a Blazer and it exceeded 275 K before it was retired.

Connie

3 de abr. de 2015

The service was completed in the time-frame given to me. The car looked great when I picked it up and I was in and out in less than 10 minutes. Great 1st time experience.

Martha

2 de abr. de 2015

Everybody at Freeway Chevrolet was courteous, friendly and professional. I was only there for an oil change, but it was a nice experience. Thank you and Mr. James Somers for getting my car serviced in a timely and courteous manner.

Lemuel

1 de abr. de 2015

i like to take my truck to this dealer for service. although it is a out of my way from north Phoenix but my nearest Chevy dealer is not so understanding to honor my freeway coupons.

bretswan

1 de abr. de 2015

Went to dealer for my first time after my new purchase great service great check list oil change and tire rotation smooth visit. Will tell everyone about the experience.

Linda

31 de mar. de 2015

Dewayne- our sales person, came over and greeted me and made me feel right at home, he is definitely an asset to Freeway Chevrolet.

Bret

30 de mar. de 2015

I went to freeway for oil change and inspection on my new Chevy cruze and tire rotation great friendly service and support .

Franklin

30 de mar. de 2015

Very nice and friendly people. They go out of their way to make sure you are 100% satisfied. It is actually a pleasure to go back for 50% off oil changes!

Kevin

30 de mar. de 2015

Was very pleased with the respect and quick service Scott provided, he even did some things I didn't ask for such as providing me with a new battery which was great. Getting a loaner car was also very important to me and that was a simple transaction as well.

Robyna

28 de mar. de 2015

It was a quick and easy process. Matt went out of his way to help me prior to arriving at the dealership so it was quick and painless!

Scott

27 de mar. de 2015

I have been extremely pleased with all the people I have dealt with. Jim Rule has been an absolute pleasure to work with. He's got a quick wit and is most knowledgeable about the products as well as doing everything he can to assist the customer. It was also obvious to me that Jay really knows the finance aspects and was most efficient in getting the paperwork completed. An all around pleasurable experience.

Ervaleen

27 de mar. de 2015

When I call in to ask about the wait time- all representatives are always friendly & very polite. I love the customer service & addition asking about my day! The service dept always does a very good job w/ my vehicle & always asks how if I need any other assistance. Thank you great job all around..

Pedro

26 de mar. de 2015

Ernest Saldana was my service rep. He was friendly, professional and nice to work with. Took care of the issue with my Tahoe and made it a pleasant experience.

William

26 de mar. de 2015

Scott has been extremely helpful. There was a strange thing that happened with my car and he and the service department did everything they could thing of to diagnose it.

Tarra

25 de mar. de 2015

The experience was great from start to finish, we felt very welcomed and never felt pressured or rushed. When we asked questions we always got a straight answer. We would recommend this place to anyone!

Amelia

24 de mar. de 2015

It was the best ever !!! customer service perfect, very understanding workers. I will highly recommend Freeway Chevrolet it was the best experience ever love them.

Dion

21 de mar. de 2015

Great service as always!Thank you Chris E.- service advisor-- is awesome.Great service with a great attitude always from Chris E.

MimiP

8 de feb. de 2015

The service department is AWESOME! Scott P is always available to keep my mind at ease when there is an issue with my truck! He is truly an asset to your dealership! I will continue to have my truck service at Freeway Chevrolet!

Lizandrk

13 de dic. de 2014

I love Freeway Chevrolet! Through friends and family we've had a few purchases with them and I love my car! It's a 2010 Impala and it was originally bought there and then I bought it as it's second owner a few years later and ALL of the service on the car has been done at the dealer. My car runs like a champ and their service department does top notch work, I just wish it wasn't so expensive. All the staff is super nice and I love the waiting room. I bring my laptop and hook up to the free Wi- Fi and get some work done every time I go in to get it serviced.

grambo271

8 de dic. de 2014

Worked with Dwayne, experience was so good I brought a family member back the very next day who also purchased. Highly recommend Freeway and especially Dwayne

Lying_pooky

9 de nov. de 2014

Got a letter from freeway Chevrolet Internet department and called them up to see about training in my 2006 Saturn vue and told them I had no money to put down they told me no problem to come in and they would help me so the next day I did I met with the manager named Nolen and he passed me onto another guy named Ryland he got me into a 2013 Chevey sonic I made a deal with them and they passed me on to finance we're I met with Tracy and everything seemed to be okay about a week later got a msg from Tracy telling me I needed to bring the car back and they needed an additional 5000 dollars from me they new from the beginning I had nothing to put down just my trade in to make a long story short I end up back in my old car and they wasted my time I think there frauds and xxxxxxxx I will never buy a car from them I didn't even get an apology from them thanks for nothing

yc

8 de nov. de 2014

I was moving to another state, so finally I did not purchase a car. But their service is good and price is good too.

bryan.wang.9809672

22 de oct. de 2014

The worse car buying experience I ever had! I bought a chevy Cruze from there, and Sold by James . before they said $23,000, I not agree with this price, then they give us about $22,000. We said no! I said $16,000 out door if yes I will buy it right now. Much later James came back said what about add other $348? So $16,348 are you gonna buy today? I said yes! Finally he came back with this price said okay! Well, so paid $7,000 down. So we went to financial department to sign in, and I asked again is that $16,348 was my total? The guy named Tracy, he said yes, and he didn't explain to us anything. Month later we received my payment still $16,348 left. We called bank, and bank told us that's the after $7,000 down price! We are so mad! Then we went to dealer again, all I got answer is you signed already, there's nothing I can do! Anyway, this is not end! I will protect myself and my right! You guys are suck! Is that how you guys make money from your customer? We trusted you guys! And that's how you guys do? Fine. See you guys on the court!!

senseijcr

13 de oct. de 2014

Long story short...I have been taking my Avalanche to Freeway since I bought it from them in 2003. Things started feeling fishy when I was told I needed new brakes. I got a second opinion at a brake shop and they told me my brakes were just fine (they actually lasted another year)! Just took my truck in and was given a $3400 estimate for repairs! Ouch! Took it to an reputable mechanic and was charged $934 for THE SAME WORK! Freeway Chevrolet has lost a previously very loyal customer and I will make SURE everyone I know knows about how they conduct business! Oh...the staff IS very friendly...if they are successfully fleecing their customers like they tried to me...they can afford to be!

robert.serrano.1694

4 de oct. de 2014

This dealership shows poor financing practices. Beware. I was informed in my contract that the payoff amount of my trade in car was going to be a certain amount. I called my bank and was informed that the paid off amount was 128 dollars lower than I had agreed upon. Tried to resolved this with the dealership and they can't seem to want to admit their error. Please pay close attention to the financing options when doing business with this dealership. Sales consultant vince is awesome. I have never worked with such a great person before. I'm just very disappointed with their financing practices and their upper management who are only hungry for your money. Please beware.

moniquenstephen.flores

29 de sep. de 2014

Awesome I got the Nordstrom Experience!! there are stupid people everywhere you go, but after calling the GM he called right back and made sure i got the car i wanted and fixed the problem we had with a salesman who sent the car we wanted to wholesale the day I came to buy it . That says a lot about who runs the place, mind you i was making a fairly small purchase not a 40,000 car!!A bad experience turned into the best car buying experience thus far thanks to Michael GM at freeway Chevrolet, going over my expectations with price and quality. Daymon did a great job with helping us.

trucker68

19 de sep. de 2014

My wife & I did not have a good experience when we were there to look at a new Cruze. The salesperson was great, but, Dennis (I think that was his name), the sales manager, his attitude towards my wife & I was not too great. I'll still go there for service repairs, but , NOT for anything sales related.

mylifefullest

20 de ago. de 2014

Excellent Service! I contacted the internet department about a car that was listed. Received call from salesperson. Scheduled an appointment - WA-LA new car less than two hours!!!

Karthikeyan

18 de jul. de 2014

I went in the intention of buying Cruze. It started good with the sales person and I got a test drive for the 2 versions I had in mind. When went up to buy the car... That's it.. I was finished. The sales guy was forcing a bit. He brought his manager for negotiation. He was forcing like anything to buy the car. I can't tolerate his irritating jokes and bad comments. Somehow I escaped from those guys without buying the car. The way the approached gave me a feeling of unsafe deal. Kindly respect the customers. Please have in mind, it is one's own choice to buy a car.

Sharron Ryan

2 de jul. de 2014

Andy did a great job working with me to get into my new Sonic. I love it. I was very pleased with the service from the rest of the staff as well.

trucker68

15 de jun. de 2014

I Took my Cruze in for an oil change & throttle body cleaning appointment. I was taken care of by Rick Poole. I was very satisfied with the repair, and, it took less time than was estimated. Will definitely do business there again!

Trinitynalani

12 de jun. de 2014

Originally went for a used car, but walked away with a brand new car for same price. Doesn't get any better than that! I'm elated on the deal we got. Thank you freeway Chevrolet chandler!

yesincarlos

7 de jun. de 2014

We bought our chevy cruze at freeway Chevrolet and one of the benefits was unlimited free car washes. Went in last week and was told management decided they aren't providing free car washes any longer. We didn't get any notification of the change or anything!

padutch4

3 de jun. de 2014

JimGave the car buying experiences that we had in our years of purchasing cars.. Jim listened to our wants and needs and helped with showing the best cars for our needs and budget. Very easy and fast...Cora

trucker68

17 de may. de 2014

This is an excellent dealership to do business with! Brought my Cruze in for warranty service, and, it was completed the next day! Will definitely be back for future service visits! Great job!

jettek525

15 de may. de 2014

We recently bought a NEW car from this dealer. The overall experience was fair at best.We did not have our trade in vehicle on site but we verbally agreed that we would receive a blind appraisal price that was agreeable to us. Stupid us. We listened to the finance man and signed papers without looking at ALL the final documents and numbers. After going home and reviewing papers, we received less than half of what the agreed on trade in price previously agreed upon. MANY calls later, still no answer. Then we hear radio ads, buy a new car and for $1 more, add a new flat screen TV. We were never offered this or even asked. We are still waiting for a response from this dealer after more than a week of receipt of the car. Have been to dealer to ask Salesman, he is not there and unavailable. Finance department refers us to sales, no response. What a sham. We accept some responsibility for this transaction, but the dealer should also. And they WILL NOT. They will not even respond back to us! Stay away!

Debra

6 de may. de 2014

I always enjoy getting my car either serviced or washed at Freeway. Since my son used to work there I'm always greeted and treated like a member of the Freeway family.

Jaime

4 de may. de 2014

My oil change appointment was excellent! I did not have a long wait and my service agent was very nice and presented himself as a caring person.

Louis

4 de may. de 2014

Only thing to add...when a customer is shopping online please be able to trust that the customer has done his/her homework and please be able to respond to customer requests for any info via electronic communication.

Ralph

3 de may. de 2014

I really appreciated the excellent service provided by Scott. He is friendly, courteous, and highly knowledgeable about my Traverse. I will always use him as my service provider!

Marva

1 de may. de 2014

Every one is so friendly, and it's not a fakey friendly. This is the first time I have felt so welcome at a dealer, and believe me I have bought several new vehicles. One of your service men Ernest Saldana never fails to welcome me and talk to me even if he isn't my service man. I appreciate him so much....Thank you.

Adam

1 de may. de 2014

I have purchased two cars from Jim Rule. Jim did an excellent job in both instances so I will continue to do business with Freeway.

Charles

1 de may. de 2014

Scott, my service advisor was very thorough and professional. He made sure all my concerns were address and informed me of the recall and took care of each issue. I would definitely recommend him and the dealership to anyone. When he had left for the day oned of the other service advisors pick up the ball and finalized all the details for me to get my 2011 Traverse. Sincerely Charles P. Thompson

Steven

1 de may. de 2014

I have been buying cars from Chapman for over 20 years I won't go anywhere else to buy a car

Renee

1 de may. de 2014

I had purchased by 2014 Chevy Cruze at the Chevy Tent Sale last weekend. Not only was the atmosphere fun and exciting, everyone that had helped me from Derek, Dennis, Mike, and Tracy were AMAZING. They all made me feel comfortable making the purchase without breaking the bank and answered all of my questions professionally. I highly recommend Freeway Chevrolet to anyone looking for a new vehicle from an amazing company.

Raven

1 de may. de 2014

Everyone at the dealership was very helpful and kind. They did everything they could to get me a car and I'm thankful!

Margaret

1 de may. de 2014

It was a great experience and was assisted in a very welcoming manner. I was so happy to have been able to be assisted in getting into my new 2014 Malibu. I was assisted by Ashley and she was great.

PhxSuns1Fan

24 de abr. de 2014

I am very Please with the service I have received from them, I am a returning customer. My wife and I purchased a 2014 Cruze from them in November 2013 and I told them I would be back to buy a car from my self soon. I did return and within the first 10mins I found the car I wanted and then 4 hours later I was driving off the lot with it. The gave me a great deal on the car and also gave me some additional features that I thought only new car buyers get. I will be buying my next car from them. I hope it not fro years but when the day comes I will be sure to come back here!

Benjamin

18 de abr. de 2014

Impressive! knowledgeable sales personal! My best GM buying experience to date! This dealership seems to be a well oiled machine! Thank you

Willie

17 de abr. de 2014

Dwayne is one of the best salesman I've ever dealt with. This is the 5th car I've purchased from him and must say you have an excellent salesman representing your dealer and Chevy. Keep up the good work Dwayne

Christopher

17 de abr. de 2014

Easy in and out service. I only waited about 45 minutes but they had coffee and a news paper so I was happy.

Roger

16 de abr. de 2014

I was kinda dissappointed that the vehicle that i called about the day before they could't locate it. Then after finding the vehicle they couldn't find the keys. Had to test drive another vehicle.Two hours later after signing for a lease we found out there is a recall on the vehicle. Another disappointment. We were told it would be a few days and they would deliver the vehicle to us. It has been 2 days.The real bad part of this is we live in Tucson Arizona.115 miles away

Diane

15 de abr. de 2014

My salesman, James Gutierrez, was very professional. He took his time to listen to my needs and help me choose the vehicle I purchased.

Eugene

15 de abr. de 2014

The experience was very relaxing, always kept us informed on the progress and next steps to be taken. Most important to us was the final car check to really look over the car for anything that needed to be addressed. Found all personnel to be friendly and professional.

Deborah

14 de abr. de 2014

Very nice people that work there and will to work on the payment that we wanted and did not rush to get us out like if we were wasteing there time.

Yolanda

14 de abr. de 2014

Oh Jesse Sherman was phenomenal and very knowledgable. He worked his major in 2 hours. It was an awesome experience and I will stick w/Jesse until I leave Az. Thank You Jesse

Heidi

12 de abr. de 2014

Andy was our sales guy and he was very helpful! The finance team was also very nice. I appreciate the time they took to help get me a good deal with the car I really wanted.

John

8 de abr. de 2014

Consistency is probably the best adjective I can think of. Sometimes the turnover I. Service advisors is disconcerting, but overall we mostly have good service experiences. Like Ernest

Anne

8 de abr. de 2014

my service advisor, scott, was fabulous. My work was done fabulously and within the timeframe discussed. my car was even washed when done. I am very happy. the waiting area is also nice and clean. tv area, quiet area, kids area seperate. complimentary cold water and dougnuts. yay

Cami

8 de abr. de 2014

On April 5th, 2014 my husband and I decided on a whim to trade in my 2011 Traverse. After an email and a few phone calls, we set out for Freeway Chevrolet. My husband and I have pretty much been loyal GM owners (with only a couple of mistakes over the years owning "the other brands")throughout our adult lives. Once at the dealership, we were greeted by Mark Orio and Marco Coronado. Usually, we go in knowing exactly what we want. Well, this time being spur of the moment, that wasn't the case. Marco went over every single detail of ALL the Equinox options available. Once we settled on the color and options, we were off on our test drive. Back at the dealership, we were very surprised by the trade in offer as it was considerably more than we were expecting. There was no stressful haggling back and forth of prices. Michael Broadway in finance was very polite and professional. This isn't our first vehicle from Freeway and it won't be our last. The entire process was great! With my husband wanting a Silverado in a few months, I now where we'll be.Great job guys!

John

7 de abr. de 2014

We told them what we needed based on an advertisement we received and in less than 24 hours we drove off the lot in what we wanted.

Janine

7 de abr. de 2014

I felt like I got the best possible deal and didnt get hustled. They made me feel like part of the FREEWAY CHEVROLET FAMILY!!! VERY SATISFIED!!!

Joseph

3 de abr. de 2014

Everyone was helpful and Rhylan was quick and efficient with getting me in and out as quickly as possible which is what was important to me.

Alfonso

3 de abr. de 2014

They treated us like family not just customers. Dwayne our salesman even went so far to buy my diabetic wife pizza. We had been there quite awhile, too long for her. The very next day our neighbor asked us where we went to buy the car because he had spent 3hrs with a different dealership. He had left them upset. He went that same day to buy a 2014 truck. Now there's two happy customers!

Jose

3 de abr. de 2014

Excellent service great employee's. My sales person Del did a great job helping me through out my car buying experience

James

2 de abr. de 2014

Things went smooth. The managers did everything they could to make us happy. We love our car and will be doing business with freeway chevrolet in the future.

Michael

31 de mar. de 2014

I scheduled an appointment for warranty service and recall bulletins. Scott was courteous and attentive to the additional concerns I mentioned. He followed up during the visit to keep me abreast of progress, and the vehicle was ready within the window of time he had given me at the onset of the visit. Because the visit involved software updates for the cabin system, when the vehicle was ready he checked the vehicle operation with me to ensure things operated as expected. He also followed up a week later to ensure there were no other problems being experienced.

Petra

29 de mar. de 2014

Great sales people. Eager to please cutomer. I felt at ease making decision to purchase vehicle. Felt no sales pressure.

Matthew

28 de mar. de 2014

Ernest was my rep and he did a good job of getting the work done and keeping me informed of what was happening.

Cynthia

26 de mar. de 2014

All of your employees are very nice and professional. The service manager even asked if I wanted a car wash.

Christian

26 de mar. de 2014

Staff were super friendly and service was excellent. I expected a nightmare all day wait with my family struck at the dealer with a huge bill to get my car fixed. Instead, staff quickly diagnosed the problem and assured me that it would be covered by the drive train warranty. My son had fun playing in the play area and we were done in no time.

Billy

24 de mar. de 2014

Visit was great. Everyone was nice and friendly. Only problem was when I first arrived in the parking lot no one greeted me. I had to be the one to greet to everyone outside. Felt like i was walking to a pool if sharks. But once I greeted myself everything was great. Thanks

Mike

24 de mar. de 2014

I was treated like a king everyone was very nice and helpful. I have already told friends about the awesome service I received.

Marci

21 de mar. de 2014

I appreciate Rick allowing me to keep the loaner car so that I did not have to come back multiple times to get the things fixed that I needed.

Donald

20 de mar. de 2014

As always service was great and done on time. Your service rep Rick was great and I will phone him when I return for a wheel alignment.

Louise

20 de mar. de 2014

We bought a Volt a few months ago, and needed to take it in for a recall adjustment. The service tech was very friendly, called me by name, made me feel confident that I was in good hands, and offered to wash my car also. It didn't take very long at all, and I had a comfortable place to sit and connect to the wifi with my computer while I waited. I'm very happy!

Mary

19 de mar. de 2014

Staff seems very friendly and efficient and work is done in a timely manner. I was a bit disappointed that in cleaning the car the "trunk" area was not swept. Also, I was told the auto start works on the key fob, but I still can't get it to work!

Juan

18 de mar. de 2014

At Freeway Chevrolet the service staff treated me with courtesy and respect.I took my car for an oil change which they performed very well.They gave me VIP treatment.Thank you

David

18 de mar. de 2014

did all write ups on time and done wright and on time. Great store and service department. I will have Freeway service my 2011 2500hdall the time. D. Hutchings

David

16 de mar. de 2014

I enjoyed working with Scott Pf. He kept me informed and updated during the work. I will call him the next time I come in.

Diane

14 de mar. de 2014

Stopped in for an oil change and a problem with the side molding on the doors of my Traverse. Ernest took great care of my vehicle and I was out at the time promised. Thanks.

Cindy

13 de mar. de 2014

friendly. I had an appointment in Tucson and they did everything they could to rush and get me out of the building in time

Renenkarriana

13 de mar. de 2014

I have used Freeway Chevrolet for the past 8 years, there have been several different service riders over the past couple years that I have dealt with, but Scott amongst all others has went above and beyond for his concern and guidance and knowledge of my vehicle, its previous service and the extended warranty that it has. I have had quite a few issues with the engine and he has made me very comfortable that I was covered under my extended warranty and put me into a loaner vehicle which allowed me to continue on with my daily life without it causing a road bump. He has been able to assist me with questions over the phone regarding the service and I really appreciate that as well. He is one of the best service riders thus so far, and I am happy to have him.The porters are always helpful as well, one instance from many was when I had my grandson and my hands were full. the porter saw I was struggling with the carseat, diaper bag, a toddler, my purse etc, and came to me and helped me carry half my load to my car for me, I was very grateful. Thank you Scott P for making the complicated matters less hectic!!!!

csavi

12 de mar. de 2014

Scott and the service team at Freeway are professional, friendly, and thorough. Will continue to take our trucks here. Even the cashier, rental agent, and the rest of the team were so nice and accommodating. This is the way customer service should be done. Awesome job!

Stephen

11 de mar. de 2014

James and Roger in service is the best. Your service is why I have been a customer and will go no where else since 2009. Even though I live in North phoenix.

Theresa

6 de mar. de 2014

Everyone has been very helpful. Andy from sales was a pleasure to work with. Tracey from finance was on top of my paperwork and Rick from service was very pleasant. Got my car in and got my window fixed.

Renae

4 de mar. de 2014

The service was great, the salesman was very personable and was very helpful in helping finding the right car and payments for me.

Candida

4 de mar. de 2014

Travis was great! He was able to get me into a new vehicle at a way lower APR than I had in my pre-owned vehicle.

Jeffrey

28 de feb. de 2014

As usual the service I received at Freeway Chevrolet was outstanding! Craig and Rodger always make me feel like one of the family. I not only take our Camero here, I take my dodge truck to them also. I have never found better service anywhere.

George

28 de feb. de 2014

We were very impressed with the knowledge and professionalism of Marco Coronado and the friendliness of the Freeway Chevrolet staff. Marco's knowledge of the vehicle we liked and his assistance in helping us through the lease process was "A plus". Thanks Marco, and thanks to Freeway Chevrolet for making this a pleasant experience!

John

26 de feb. de 2014

James Sommers, our service advisor, is so trust worthy with his recommendations that I can send my daughters or wife in with the cars and not worry that they will be overcharged.

Bryan

26 de feb. de 2014

I felt very welcomed my entire visit. The few little issues that came up were taken care of and fixed promptly. Allen was my sales rep and he was great. I will definately buy my next car from here!

Beverly

26 de feb. de 2014

Ernest you Rock! Very attentive to detail, very knowledgeable about service questions, let us know when the repairs were completely. Very cordial. He is a keeper!

BeverlySmith

26 de feb. de 2014

Earnest you rock! You have very attended to our every need with our 2012 cruze. From dropping off to keeping us informed of the repairs.

Dana

25 de feb. de 2014

Great dealership to buy from, Jim Rule was great to work with and made the whole process easy and simple!

Kenneth

25 de feb. de 2014

i had my oil changed and my tires rotated, and they found a nail in one of them. great job, if anything was bad it was the 3 hrs it took to do it but other than that great job

Tammy

25 de feb. de 2014

Jim Rule went out of his way to help me get my questions answered and to help me. Allen helped me from start to finish, and he went above and beyond the call if duty. Tracy Soli made the purchase easy, and Joey was very helpful. Overall, the whole experience was very pleasant, and I will be referring people to you, and hope to do business with you in the future. Thank you!

Barbara

23 de feb. de 2014

There was a problem with warranty and my Traverse is having problems and I dont have the money to pay for it. I was told I had a 3 year bumper to bumper no charge, only to find out that is not what they gave me. Thanks to Craig and the manager up front (forgot his name) they helped me get the Traverse fixed that day. Only now I am having more issues with what work was done so have to bring it back.

Bonnie

21 de feb. de 2014

I sent out many on line queries re: equinox. Out of all the queries sent out Del was the most persistent. Her persistence is what pulled me into Freeway Chev. We scheduled a date and time to meet and she was prompt and on time. She listened to what I was interested in and didn't try to sale me something I was not interested in. Del was not only very helpful, but very professional. I will refer my friends to Del for sure.

John

20 de feb. de 2014

I dropped the car off for a oil change earlier than I scheduled. I had my family with me and was able to get a shuttle home with no wait. Outstanding service.

Daylind

20 de feb. de 2014

Dwayne was great, he was really helpful he listened to what I was looking for he didn't try and force me into a vehicle

Marina-Lisa

19 de feb. de 2014

We were in and out at the time that was quoted to us. The staff at Freeway Chevrolet were very accommodating as always. What I especially like is everyone there from sales to service, are always really nice and helpful : )

Luis

18 de feb. de 2014

They accepted me in for an oil change even though I didn't have an appointment. They even washed my vehicle! Loved the friendly service and smiling faces.

Gary

17 de feb. de 2014

Service was required to repair my drivers windows as it was going up and down very slow. My service writer tried a simple fix to repair the problem but was not sucessful. I was called and given a couple of options. I made my choice to have the regulator and motor replaced. The repair was done right away and I was called again to pickup the vehicle. The windows works like new again. It was nice to know that all options were available for me. I like knowing that the simple fix did not work so I never have to wonder if I needed the parts. I appreciate the honesty and speedy service.

James

16 de feb. de 2014

After having my truck for five days it would have been nice to have picked it up and it had been washed for me. Those lite touches go a long way to make customers happy.

Timothy

14 de feb. de 2014

Scott my service rep was again fantastic. Explained everything to me and my truck is running great. They even offered me a loaner car, which was unexpected. Thanks Scott!

Bassam

14 de feb. de 2014

I was looking to order a Chevy Cruze diesel with the options that I wanted and lucky me internet sales manager Delmetrea Salter found on for me. it did not have fog lamps on it, but they put them on it. also the sales manager Joe was great too. i would recommend this dealer to anyone. I am happy with my diesel Cruze. I will defiantly be a repeat customer. next car will be 2017 impala and 2016 suburban.

Gary

13 de feb. de 2014

Scott in service was absolutely amazing. I needed warranty work done on my car, he had it done when he said, gave me a loaner car for the day and was very pleasant. A+ Scott!

Alicia

13 de feb. de 2014

It was GREAT!!!! This is the ONLY place I will ever go to purchase a vehicle and I will recommend it to all of my friends and family that Dwayne Shanklin is the BEST!!!!

Simplybratt

10 de feb. de 2014

I stopped in at random with hopes of getting a much needed car and that's exactly what I did! I was greeted by Daymon and Dennis and they listened to what I wanted and presented it quickly. They worked with my not so good credit and put me into a 2012 Malibu! I didn't feel like they were trying to "sell" me or pressure me. The overall experience was awesome and I didn't have to sit and wait for eons for my paperwork. I was literally out of the door in about an hour and 30 minutes! I'm happy with my new car and have been passing their business cards out like crazy. I will definitely buy my next car from Freeway Chevrolet!

John doe

9 de feb. de 2014

This dealership is despicable. My husband made the mistake of going to this dealership to purchase a truck. He picked one out and went into the finance office to do the paperwork. He told the finance manager, Jay, that he would not purchase the truck without a warranty and he was told that was no problem so he signed the paperwork. When my husband got home, we discussed the loan on the truck and decided we wanted to use our credit union. We called the dealership to let them know and we were told that would be fine. We were also that we could not get the warranty on the truck. We told them we did not want the truck without the warranty and would be bringing it back. When we got back to the dealership with the truck, we were told there is no such thing as a return policy for cars and that we owned it. My husband told the manager, Sean, that he was not keeping the truck without the warranty he was told we could get and Sean told him he was. As my husband was leaving the dealership he was told that the truck would be towed to our house and that we owned it no matter what. Sure enough, they had the truck towed to our house. What kind of place does this? Lies about what your are buying and then forces you to keep it. Fortunately, we did get in touch with a woman who was willing to help us and they did come and pick up the truck but what a horrible place to deal with. Don't ever go to this dealership and tell anyone you care about to stay as far away as possible

johnj5678

9 de feb. de 2014

This dealership is despicable. My husband made the mistake of going to this dealership to purchase a truck. He picked one out and went into the finance office to do the paperwork. He told the finance manager, Jay, that he would not purchase the truck without a warranty and he was told that was no problem so he signed the paperwork.When my husband got home, we discussed the loan on the truck and decided we wanted to use our credit union. We called the dealership to let them know and we were told that would be fine. We were also that we could not get the warranty on the truck. We told them we did not want the truck without the warranty and would be bringing it back.When we got back to the dealership with the truck, we were told there is no such thing as a return policy for cars and that we owned it. My husband told the manager, Sean, that he was not keeping the truck without the warranty he was told we could get and Sean told him he was. As my husband was leaving the dealership he was told that the truck would be towed to our house and that we owned it no matter what. Sure enough, they had the truck towed to our house. What kind of place does this? Lies about what your are buying and then forces you to keep it. Fortunately, we did get in touch with a woman who was willing to help us and they did come and pick up the truck but what a horrible place to deal with. Don't ever go to this dealership and tell anyone you care about to stay as far away as possible

jinx4083

9 de dic. de 2013

I am a female and he Scott in service told me I had to pay 190 just for one tire on my car, I said okay but then called back after speaking with my husband and told him that my husband thought that was outrages and he was taking advantage of me. All of the sudden Scott said that he had not did a online price check yet but was going to. If I did not say anything he would have charged me full price and not though for one second how to help a customer save money and make for a over all GREAT experience. What if I was a single mom and could not really afford that but had to have the tire to commute back and forth to work. I feel that this company is not looking for whats best for their customers and if they did he would have went above and beyond his job to begin with.

stinkerdude11

8 de dic. de 2013

Bring back Vince to service dept, The service writers you have there now make me feel like I am at a car wash and try and sell you every service available and even told me I needed brakes and I do not -- unless I have warranty work I would not have my vehicle serviced at Freeway. Your service writers are to high pressure for me.

Mr . Smith

5 de dic. de 2013

I stopped by on black friday because supposly they had good deals going on. The salesman was nice he told me he was just the messager when he was showimg me numbers. Which is true. They ran my credit. I have great credit. I was going to buy a silverado. To be exact an Lt. 4 door. He came back with payments ranging from 800 to 1000 bucks. At 60 months, that is ridiculous the truck was only 30000 plus ttl. I was trading in a car for 500 bucks. Which I didn't mind I jad no use. This is ridiculous this dealership is insane. I told the guy I wasn't going to pay for the add ons. Thwy try to charge for tint on a truck that didn't even have tint LOL then the nitrogen which is 399 I believe com on are you crazy? Then they try to charge me 699 for paint sealent which is BS thwy do not put any paint sealent. Then they said stick price was financing price, another lie. Thwy said inteenet price was cash price which is BS. they try to give a high number at first to make alot of money off you thw more money you put down the more they make because it allows them to get deals approve. At a high interest rate and make 2 points off you. =higher payment. Remember every 1000 dollars you finace equal 15 dollars in payment for 72 months! So much for good black Friday deals. I left and bought at courtesy Chevrolet no hassle at all!

RButteweg

2 de dic. de 2013

It's not often that you buy a vehicle and ALL the service that you receive from a dealership is excellent. This was the case with Freeway Chevrolet. From the moment we met our salesman, through orientation of the dealership, to financing and final checkout, all was very professional and friendly. Within the past year we bought a 2013 Equinox from another dealer. With this experience we were able to see the superb quality and professionalism of Freeway Chevrolet. Freeway Chevrolet now has a life-long customer.

JaimieT

7 de nov. de 2013

I called to set up an appointment for an oil change and tire rotation and I was put through to Rick. He was very polite and he spoke with kindness, making my experience great before I even drove the 30 miles to get there. Having never been to this dealership, the service department was easy to locate. I dropped my truck off with ease. My only complaint is that I was told by a different gentleman that the service would only take an hour, and it took 45 minutes longer than that, which is no big deal, since things happen, and luckily I was not waiting at the dealership. The lot attendant who retrieved my truck was polite. They even washed my truck for me, which was a pleasant surprise, since it was covered in farm road dust. Overall, I will definitely return for service in the future.

PhxSuns1Fan

6 de nov. de 2013

Evil Empire (Courtesy Chevrolet) vs. Republic (Freeway Chevrolet)The Tale of the Chevy Cruze PurchaseBy : PhxSuns1FanAs everyone knows last year we bought a NEW Chevy Cruze from Courtesy Chevrolet, which turned out to be one of the worst customer service/purchase we ever made! Im not going to go into the entire drama again but I will never, never, EVER do business with LYING, DIRTY, PIECE OF $*** people again! That being said I would like to say Thank you to Tony Lee of Courtesy Chevrolet, he gave me and my wife a call on Saturday saying he can get us in a newer Cruze with lower APR and payments. I couldnt believe he had the audacity to call me. I got all the info from him that I could and I called my new, BRIGHT AS A SHINY PENNY DEALERSHIP (Freeway Chevrolet) I talked to John t. Huggins on the phone and told him what Courtesy was offering to see if he can match. He said to come on in and he put us in a new car. I didnt want to drive into town since we live in Queen Creek, in less it was worth it lol. Since we knew what we wanted and what we can afford the process was so much smoother! Kenya Burwell showed us all of the Cruzes on the lot and let us picks which one we loved more. We only had to go back and forth twice with the price, no BS or nonsense like the Evil Empire! We drove off the lot with a brand new 2014 Cruze with RS Package, ended up paying a little more month a month but APR dropped 12%, We just love the car! I talked to Kenya on Monday and told her I notice a few scratches on the car and told me to bring it in to get fixed, I was like what no arguing or Im lying!! We got a phone call from Tracy Soli saying he can lower or payments and APR if we can pay just a few hundred dollars down! So we got our butts down to the dealership ASAP, we met with Kenya again and we went over the damage with Paul Befort, neither one of them complained about anything I was saying it was just a great feeling. We made appointment to come back in the next morning so they can take care of everything. Kenya also gave my some a model car of Bumble Bee, he just loved it! She even let him sit in the driver seat of the real version of him and let him play with all the buttons. I dropped off the car this morning and I was just so surprise on the notes that Rick Poole was taking, full detailed notes! I ran into someone I met once and she recognized me right away, I met her like 3 months ago to for like 5 mins, thank you Tract Hodges for showing great customer service! All and all I am so glad to do business with you and when I comes time to buying my new Car or Truck I will for sure come back to do business with you. I will defiantly only say positive and great things about your dealership, unlike what I have been saying about the EVIL EMPIRE!!Thank YousJames Somers Our first experience with Freeway Chevy, took care of us from the start. Told him the long and terrible story for Courtesy and he even offered my wife free car washs whenever she wanted one. Roger Young Gave us our first wow moments at the dealership, honored discounts and free service another dealer gave us. I told him that I would for sure buy our next car here, and I kept my promise ? he ever ran into us during the main purchase and I reminded him of that. Also I only met him once 3 months ago and he walked up to me and say HI. He is the main reason why we can to Freeway ChevyTracy Hodges Even though you had nothing to do with the service when we first went there. You made sure we were happy and left happy! Above and beyond your job I think!Kenya Burwell Very nice, honest, and caring cars sales women. She even let me test drive the SS Camero, she thinks she can get me to change my mind from a WRX LOL. She took care of my family and made sure we understood everything we were buying. Thank you for making my son feel special too he talked about Bumble Bee the entire drive home, 45mins chirping in my ear lolPaul Befort Thank you for going over the car with me and not making me feel like I was lying or trying to cheat the system. The other dealership really made me feel like buying a new car was not special. But you made it a point that the car should be in 100% when the customer drives off!Tracy Soli Thank you so much to you, you saved us more money and did your job so fast! My wife was so surprised on how fast it happened and not have any problems like the last times!John T. Huggins He went above and beyond for us, kept his word! He put us in a car! Great Manager!!!Freeway Chevrolet will always be my first choice in purchasing a Chevy!!Thank you from the Russos

DownWithCourtesy925

5 de nov. de 2013

We Had a great Experience, we bought a 2012 Chevy Cruze from Courtesy Chevrolet in April of 2013. Buying the car was the only good thing that came from that!!! I would never ever go back to Courtesy!!! But on Saturday 11/2 we got a phone call from the dude we bought the car from Tony at Courtesy Chevrolet, he told us to come in and they can get us a better APR and newer car. So we called Freeway to see if they can do what they can. We pulled into Freeway and was greeted right away. Kenya Burwell was our sales women and she did a great and amazing job. We already knew everything there was about the Cruze since we already owned one. But she showed us the new gadgets that the newer Cruze had. We fell in Love with the Black RS model with Custom Interior. "Why" I give them the great Rating is - ALL IN ALL GREAT DEALERSHIP AND CUSTOMER SERVICE, worked with us on the price of the car and made sure we were happy. Even ended up giving our son a gift even though he wasnt with us. They went above and beyond to make sure we were happy. Kenya took pics of my husband and me with our old car to say goodbye.

Jennycosio

26 de oct. de 2013

Jim followed up with us and meet our needs. He wasn't pushy and took the time to find out what we truly wanted. He didn't try to sell us something we didn't want or need.

Geokolb

24 de oct. de 2013

Vince was excellent in scheduling my appointment and meeting the promised completion time. The price was competitive and the work accomplished correctly. He had my truck washed and it looked great when complete. Set up an appointment with Vince, you won't regret it. George

brnpeterson1

23 de oct. de 2013

I set up my appointment with the Chapman Automotive App. Upon arrival, I was greeted by James, who immediately remembered the appointment, retrieved my info, and verified what I needed. He came back in about 30 minutes or so and informed me of a fuel system service that was recommended. Went ahead with that and was out in 2 hours. I have always been extremely happy with the service at Freeway Chevrolet. Could I get a cheaper price somewhere else? Probably, but they have always been honest with me, and I've never had an issue with work completed at this dealership. I've been a completely satisfied customer since 2007 when I bought my HHR, and I purchased a 2010 Silverado. Both vehicles are still running great, and that is due to the maintenance provided at Freeway Chevrolet. Thanks guys!Brian PetersonAjo, AZ

vipfit14

22 de oct. de 2013

There was no BS. I knew what I wanted and Pierre made sure that we were both satisfied with the deal. I love my car and am thankful for his ability to keep things in perspective.

gaffer2014

21 de oct. de 2013

My experience with Mike Cook made all the difference. I had some issues about my purchase and Mike took the time to contact me and discuss them. He allowed me to air my grievances and listened/ responded in a very thoughtful manner. I truly appreciate his offer of a resolution. He was able to diffuse a situation and for that I am grateful. Hank was super helpful in explaining all of the features that came with the car. He took as much time as we needed and followed up wit us the very next day. We will definitely be repeat customers.

toners69

20 de oct. de 2013

Dropping off my vehicle to be serviced under warranty was a good experience. Unfortunately picking up my vehicle was not. Rick was a complete jerk and very rude to my girlfriend. He took it upon himself to make sure she knew they spent $1000 to fix our truck after she inquired about certain charges to the bill. Well i spent $3500 for a warranty extension and Rick should be fired. He must have earned his customer services skills from a third grader. I will NEVER purchase another vehicle form Freeway Chevrolet, and I will make sure EVERYONE knows how poor their customer services is. FYI. They love to up sell you for unnecessary services to recoup some of their loss. BEWARE!!

CrystalJeschke

15 de oct. de 2013

I love this dealership and had a very nice experience! The lobby is great, so clean and open. Everyone that works there is super nice, especially our salesman Hank Weaver! I definitely recommend anyone looking for a Chevy to visit this dealership and ask for him. :)

MichaelClothier

8 de oct. de 2013

I found myself in need of a new vehicle, my 2003 Trail Blazer with 206,000+ miles was starting to show its age and lack of technology.I dreaded the "buying a new car experience" but I was looking at vehicles on-line and decided I needed to go to Freeway Chevrolet to see the real McCoy.Freeway Chevrolet had the best viewable selection of vehicles on-line here in Phoenix so I had a good idea of vehicles I wanted to see.Xavier Villegas was the first sales person I encountered and we started looking at vehicles.Since I had a Trail Blazer (no longer manufactured) I figured I wanted something along the same line and we looked at the Equinox and Traverse, in person neither vehicle made me think "I want it".I did not want a Tahoe so we moved on to the Silverado, great truck and lots of selection and colors on the lot but I still was not sure.I told Xavier I was going to go home and think about things over night and he let me leave the lot without the "in your face sales push" I hate, he did requested my number and he gave me his card so he could "help find me the vehicle I wanted".I went home and checked a few more vehicles on-line and decided I might want a completely different vehicle than I originally anticipated.The next day Xavier texted me (which I liked better than a sales call) and we set up an appointment via text for me to come back down to Freeway Chevrolet.I was able to get in and test drive the vehicle I had picked out on-line (2013 Camaro) immediately upon my arrival back at Freeway Chevrolet per my appointment.The test drive was it, I found the vehicle that made me "want" to buy.The easy/fun part was done, now for the "negotiation".The negotiation was with Dennis Renko and Xavier, Dennis is a tough man to negotiate with but like anyone in his position his job is not to give me the car rather it is to get the dealership the best deal possible.Dennis and I had to go a few rounds before I felt comfortable with the price, down payment, trade in value, how GM Card points were applied and monthly payment, I feel we reached a fair deal.Remember the negotiator takes your word on your credit, the deal you negotiate will all become true or false when you go to finance!After negotiation and before finance was available Xavier took me around Freeway Chevrolet so I knew where to locate service, cashier and more important where the doughnuts are in the morning when you drop your vehicle off for service.We also had time to activate OnStar and review both the Infotainment System and Driver Information Center.Last was finance with Mark Orio.This part was easy enough though Mark did talk me into buying the extended warranty.At first I was resistant to the idea because of the extra cost but since I have great credit Mark was able to "shop me" and get me a lower interest rate than what I was quoted in the negotiation which made the cost of the extended warranty more palatable to what I had already agreed.While I was in finance the vehicle was sent to be washed and fueled with a full tank of gas.And then the last thing was the final check list with Xavier.While I was done, I had been there 4+ hours and I just wanted to hop in my new sled and ride but I am glad we did this for the following reasons.First - One of the items on the list was garage remote from trade in, I had removed everything from my old truck except that little thing attached to my sun visor.Second I learned the battery was in the trunk, under the spare.Third I found two scratches, one on each of the doors that were noted for correction on the final check list.Fourth Oh yeah, how to put the top down?Fifth Verified I had all vehicle manuals and 2nd keySixth I received a copy of the final check list with all problems noted.I took my vehicle in for service one week after purchase.I got there early and was first in line for service and Vince Cantarano had noted that prior to doors open and made sure I was the first customer addressed.The scratches in each door were taken care of by the body shop to my satisfaction per the issues noted in the final check list.A re-call had been issued for a problem with my new car and Freeway Chevrolet Service addressed that on my behalf.Vince called me during the day to verify that everything as on track, of the re-call and that my vehicle would be ready at the agreed pickup time.Vince had my car ready at the agreed upon pick up time, I just had to review and sign paperwork.I am happy with my car, I am happy with my salesperson, I am happy with my deal and I am happy with Freeway Chevrolet.Two last notes:As a former Marine no one gets five stars, it is impossible, since 4.5 stars was not an option I gave them the benefit of the doubt as I did not want to ding a particular group to get an average.Nothing is perfect, Stephen Hawking or any Gunny will tell you that to be a fact!Also a former Marine I was happy to meet all the current/ former members of our Armed Services currently employed at Freeway Chevrolet.My trade had a USMC bumper sticker and I wore a shirt with the EGA so I was easily recognizable and all came up and said hello.

jmontano2006

24 de sep. de 2013

Horrible service! Just took my money and said car was fixed. Can't believe they call themselves a Dealership? Still having to take my car in again after the 12th time in 2 weeks.

dirtysteve19

3 de ago. de 2013

There are two things that partially tainted an otherwise Good experience. First, I didn't mention it at the time but the car only had a little over a quarter tank of gas when I drove it home. I was later told that since it was a used car it should've had a half tank at least but no effort was made to reconcile that fact since it was nearly a week later which leads to my second complaint. I had to make 3 seperate trips to the dealership to finally meet with someone in the finance department. I kept getting calls from Jay and I attempted 3 times to meet with him but he was either busy or never showed up. I finally was able to meet with another finance person a week after I originally took the car home. In conclusion, I feel since I bought a $19,000 car I should've at least been given a full tank of gas. When I leased my car last at Honda the sales person bought me a gift. With this purchase I received nothing. A little customer service goes a long way.

vertigo71684

22 de jul. de 2013

Freeway Chevrolet makes customer satisfaction their number one priority. My husband and I appreciate their efforts and correspondence to ensure that I am a happy customer.

rgaither

19 de jul. de 2013

Ross demonstrated a professional and sincere desire to meet my automotive need. I was most imprassed with his personal integrity and honestry. When he didn't know specific information or questions, he readily said so, and would immediately seek the correct information. So often you see ego get in the way of being upfront with customers. Kudo for Ross! - Thanks to all staff for a good experience. - RG

muka

19 de jul. de 2013

Thank goodness for honest car dealers! Casey Bruce is an incredibly rare breed. Casey went way above and beyond to make sure that all our needs were met, that we were well informed, and that no pressure was placed on us. Can't recommend this dealership and especially Casey Bruce enough! Thank you guys so much for everything!

Goose143

17 de jul. de 2013

Great place to buy a car and the service was over the , we even got lucky and was given a free lunch and the guys went over and beyond to make the deal happen. Thanks for a great experience.

phxclay74

16 de jul. de 2013

Overall experience was terrific. We returned the next day to complete paper work hoping that it would speed up the process. Unfortunately this was not the case, our evening was a three hour marathon. In years past I have had poor experiences at Freeway but this experience has changed all that.

sillyrabbit

5 de jul. de 2013

My experience at Freeway Chevrolet can only be described as "perfect". I'm a very difficult and demanding buyer. Casey, my salesperson, treated me with respect and was very receptive to my needs. i was in and out very quickly and felt comfortable the whole time.FIVE STARS! Thank you Freeway. I strongly reccommend going to pay Casey a visit if you are in the market for a new or used car or truck.

griffin3

28 de jun. de 2013

By far my car buying experience with FreeWay Chevrolet was the best. Everyone was very professional and the customer service was outstanding. I highly recommend them for your next vehicle.

hayespolich1

21 de jun. de 2013

Initially looking for new vehicle. Pricing was excellent but decided it was more than we wanted to spend. Looked at used trucks and Charles was as helpful with used vehicles as he was with new vehicles. I found one on line and was missmarked on their lot. They were able to find the vehicle and allowed us to hold it for 24 hours until we returned from out of town. Everything fell into place and we drove away with a new used truck. Charles is friendly and goes out of his way to help and get you want you want/need. I would buy another vehicle from him in a minute!

shjones

12 de jun. de 2013

I had previously had a bad deal with another dealership. I was referred to Jim at Freeway and he was able to do everything the other dealership claimed they couldn't do. He was very informative and made sure I understood every step in the process.

cpjmharris

2 de jun. de 2013

thanks shane saul and mark you did it again you helped me get my red silverado to go with our red Camaro and red Harley as usual deal was right what I wanted financing was good as always deal was great shane beat other dealers by leaps and bounds saul was very helpful and answered all questions about truck. thanks guys.

twodell

21 de may. de 2013

THIS IS A REVIEW ON SERVICE TO BE PERFORMED LAST WEEK!!!A LITTLE BACK STORY FOR THE VEHICLE TO BE SERVICED: I purchased a 2010 Chevrolet Traverse brand new, this was the SECOND vehicle that I purchased from Freeway Chevrolet.Now the head of finance was told ahead of time that I would do the deal for no more than 6% interest (in 2010; a good rate for someone with a 750 FICA). Freeways ENTIRE accounting dept. however lost my paperwork for 3 months. WHILE I was calling them asking them what was going on because my trade in vehicles financing was calling me to find out why Im not making any payments.They then called me to tell me that they now needed the vehicle back because they didnt follow through and the 6% wasnt going through with any of their preferred lenders. They also told me that the 2008 Tahoe that I traded in for the Traverse was gone (extremely bad form, and I believe against the law especially since they didnt even pay me for it, and as I said the bank was calling me asking why I wasnt paying for it).Long story short I called up my State Farm Rep and got financing at 6% for the Traverse without any effort whatsoever (other than a lengthy drive to my reps office and signing the paperwork). I took a check from State Farm to Freeway Chevrolet, and sat down with the GM Michael J. Cook. Who apologized profusely in order to pry that check out of my hands, rather than have me take it to another dealership and pick out another vehicle (thus giving him back the Traverse with what was then 1000 miles on it, and slapping him with a lawsuit over the Tahoe he sold out from under me and never bothered to pay for).I explained to Mike that they owed me, my credit was now dinged due to THEIR lack of payment, and as a gesture of good faith the LEAST they could do, would be to guarantee me free oil changes and basic vehicle maintenance (tire rotation, etc) for as long as I owned the Traverse. Needless to say Mikey like it, he agreed shook my hand wrote up a little note and his sales manager Mark Oreo was in the room to witness the whole thing.LAST WEEK: I took in my Traverse in for what I thought was a serious enough problem (the A/C not functioning properly), and then found my lovely traverse also had a very serious problem with the transmission. No big deal, all under warranty.I figured you know what though, its almost time for an oil change, and the tires should be rotated, go ahead and do that while you have it.A few hours later the service adviser Craig called and explained to me that the maintenance was NOT going to be covered, and I would need to take that up with Mike Cook.I proceeded back to GM Michael J. Cooks office, and asked him what exactly was going on? I had even used my free oil change service in the past (twice). Mr. Cook decided that he would treat me like someone that had walked in off the street and was threatening his life.As I stood there asking Whats going on? We had a deal. (without EVER even raising my voice). He actually yelled at me THE CUSTOMER (that had purchased NOT one but TWO vehicles from his dealership). He then threatened to kick me off the property, told me that the cops could be called for trespassing, and that he had no problem refusing me service at all. I asked him Whats with all the hostility? I havent even raised my voice let alone spoken ill of anyone. His response I dont like your posture.Well Mr. Cook my posture is now this. I will no longer shop at your dealership (purchasing two vehicles from you was apparently two too many), and my story and our conversation is now a matter of public record. I have also contacted Chevrolet directly to let them know exactly who is representing them in Chandler, AZ.I hope you have a good day, and enjoy your power trip. I have a feeling its going to be a short one, because Im just getting started, and the customer is ALWAYS right.Take that from an actual business OWNER, not a GM of someone elses company.T.P.S. Ive moved since our original agreement, but you can be sure that when I do find my paperwork signed by you that it will be posted, and shared with Chevrolet Corporate as well. EITHER way, this does not explain why 2 people from your organization suddenly forgot the deal, and why your service manager/adviser Craig used the words Yeah, apparently were not going to honor that anymore?. Or why you decided it was appropriate to treat a paying customer in such a manner for that matter.SUMMARY: My advice to all the Shoppers/Service needers... avoid like the plague. Typical car sales people, nice as can be till they get your money in hand, then you can go rot in a hole as far as they're concerned. (At least that's the impression I got from the GM)

1dodobird3

20 de may. de 2013

My experience at Freeway Chevrolet to be honest started off very rocky to say the least. The deal that was agreed upon and the vehicle did not go through as planned. When we left that night with the alternate vehicle it was not a pleasant drive home, because my wife and I were not happy due to the fact that we had fallen in love with the first car we had picked and drove for a few days until being told that it was not a done deal. I know that buying a car is one part finding what you want, but mostly a number game. If the numbers don't work there is really nothing that can be done. The vehicle we came home with that night is a '12 Malibu. It is a very nice car but from the start there were issues, such as equipment being promised, and overall cleanliness of vehicle. To Freeways credit , and Mr. John Huggins, most of the issues were taken care of. The only thing that did not get taken care of was the bad taste that was left. Don't get me wrong the Malibu is a nice car , and the promised equipment was installed and a complete detail was done, but since having the car for six months all we can think of is trading it in. We did look at some options but were told that we had been sold a vehicle at a very high price and the trade in value left us with a $9000 deficiency according to Kelly Blu Book, which leaves me to believe we were taken advantage of. I am not a person who likes to bash people or businesses, but I am the type of person who believes in karma. Im sure there will be other reviews of this dealership that will be totally opposite of mine but I hope that anyone who reads mine understands that I am only being honest. After posting this review I was contacted by freeways General Manager Mr. Michael Cook, I got to hand it to him he took time to talk to me personally and address all the issues I had . He also asked me to go back to the dealer and see if we could make another deal on a different vehicle that will make me and my family alot happier. For this reason I am changing my original rating and hope that if there is a next time I have to do a review I wont have to write a book like this one.

TiffaniM

19 de may. de 2013

Like Oh My gosh I went to to get my vehicle serviced and Craig from the service department got me in right away because I had a totally hectic schedule. I was linked to Vince (who has always taken care of my vehicle needs since I owned my avalanche) and I was so glad and satisfied as always with the service. There were some unexpected services that needed to be done and although I was hesitant I did follow through the recommendations anyway because that's just how much trust I have in Freeway's service department team. I purchased my Avalanche in 2012 from William and still never forget the day my Escalade was picked up from my home; was a sad day but knowing that I was getting a new truck that was well within my means served me greatly. They all deserve medals (quote from the movie: Willow back in the day) :)Thanks guys I always like to throw in humor because every time I go to Freeway Chevrolet I always get a smile put on my face. Ciao bello

Randy1956

14 de abr. de 2013

Brandon and I met over the phone. He was very polite and helpful, we worked out a deal for a new Camaro that had to be ordered. I came down to the dealership and met Brandon. We got the car ordered, with no hasseles,and in short order. Brandon told me he would keep me up to date on the making of the new car and he did. Five weeks later the car arrived. My wife and I went to take possession and do the paper work. It went off with out a hitch. Thanks Brandon, you have a customer for life. Randy Brown

mparpart

7 de abr. de 2013

The price on the internet was $2000 less than the price on the car. i got ripped off after being there for hours i was told i could come back and sign new papers. My husband is disabled and i don't have time to do things twice i was then told there was options added onto the internet price typical used car salesman

Theupslife

16 de mar. de 2013

Brandon did a great job servicing me and understanding the payments I needed, he was also very helpful in the fact that he used his own life and car "issues" as a backdrop for me to see for myself. Even though I got the dame car but newer he let me test drive it again as well. Brandon was a great guy and helped me so much more then words can explain. I will definitely be referring future clients to him and FreewayChevrolet.

agilmore9731

28 de feb. de 2013

I am a 22 year old, and had trouble being taken seriously at many dealerships, including Freeway Chevrolet before coming into contact with Joey Myers. I made an online inquiry about a 2013 Cruze, and had a veryyyy specific price in mind, which was not completely compatible with what the dealership had in mind. Joey spend two STRAIGHT days, working with numbers, and finding me the EXACT car that I wanted. He even had a car sent over from another dealership for me, and when I saw that car, I HATED the interior. Joey went way far above and beyond to find me a car that he could "fix" to be the car I wanted. Before we finally struck gold and found a car on his lot that we over looked that was more than perfect, (even though it came with a lot of features I was less than interested in- but he found a way to widdle the price down to a more interesting one for me). My family comes from an Autoparts background, and we have a very extensive history with Chevy vehicles. My mother who has had her fair share of history with car salesman, and who's father owned a GM autoparts business, met Joey when I went to pick up my car and was downright impressed with his knowledge, humor, and customer service. My parents have both agreed that the next time they are in the business to buy a new car, they will see Joey first. I highly reccomend Freeway Chevrolet and especially Joey Myers the next time you go to buy a car. Along with Joey, Mark Orio in the financing department was a wiz at what he does. He was quick and pretty quick with humor. Do yourself a favor and go see these guys, they are the real deal.

McDonald

8 de feb. de 2013

My experience was perfect. Staff was very helpful and friendly. The saying "Customer always comes first" is right on target at Freeway Chevrolet. Salesperson Travis Tinney was very helpful and I am very glad he helped me purchase my new vehicle. With this kind of service from Mr. Tinney, Freeway Chevrolet will always be my dealership.

tonyaarroyo

15 de ene. de 2013

Brandon is our family car salesmen! We absolutely love him...we have purchased 3 cars so far and have recommended him and the dealership to everyone! We love you all so much! I wouldn't work with anyone but Brandon!

Hingstrum

5 de ene. de 2013

My son and I bought a Malibu from Freeway in Dec. Jim Rule made buying a car easy. He had some of the paper work done when we got there. He also had the car that we were buying all cleaned up and ready to go. Jim aranged his schedule for us as we came up from Tucson after work. Terry got us through the rest of the paper work in a very efficient way. I have reccommended Jim and Terry to a number of my friends.Jack Hingstrum

cpjmharris

5 de ene. de 2013

this is not really about freeway as much as it is about gm service.on friday i brought my 2012 camaro in for service stabilitrac light james got me right in to freeways tech grantitded it was 2 in afternoon. within 30 minutes loren had ran diagnostics and found 4 error codes to which he could not identify it told him to contact gm tac i believe he said. apparently he got a hold of gm tac but it was to late in day for them to help with diagnosis.i thought the purpose of computers were to help with diagnosis but if everything is not available to local techs what good is it.now it will be till monday before repair or parts can be ordered.it amazing that gm requires local dealers to maintain a completely satisfied rating but when dealing with gm they do not practice same.this is not first time i have had experienc dealing with gm tac or whatever you call them.repairs should be dignosed and repaired by local dealers at gm cost based on what the very expensive computers tell them is problem.also there should be gm tacs available on saturday if local dealers can work on saturday so should they.

Leslie Estrada

4 de ene. de 2013

I had gone to several other dealerships prior to Freeway and experience the worst customer service ever. One of the Mr. Ed guys ripped the quote in my face because I did not accept what he offered. I had given up looking for a new car when Jim at Freeway contacted me he said he could help and he did. Jim was awesome! Never once did I feel pressured or hassled like the other dealerships. My credit was not as bad as I was told. Jim and Jay went above and beyond to get me the best deal possible. I will definitely recommend them to anyone.

venkata141

4 de ene. de 2013

I wanted to bring to your attention my recent experience with the purchase of a new 2013 Chevrolet Equinox.I made a purchase(2013 Chevrolet Equinox) on Nov28, 2012 at Freeway Chevrolet in Chandler, AZ. I had a very bad experience with this dealership and overall purchase of a GM vehicle.My overall experience was "extremely dissatisfied". I will explain why:When I went to purchase a Chevrolet Equinox LT vehicle, I was shown another model LTZ which the sales people told me has everything including navigation. I came to find out later(after my purchase) when I went back to the dealership on Dec 6th for a demo of the vehicle that navigation comes with Onstar connection which made no sense to me. When I purchased the vehicle, I was told the LTZ model comes with everything including navigation and after the purchase they are telling me that I have to pay $30 a month to get directions. How is that fair treatment?I was going to Buy a Ford or Honda, but my wife's mom worked for GM so we decided to support them and buy one of their vehicles. And this is how we are treated. I am very disappointed with the service from the dealership and am not happy at all with my purchase. I could have got the same type of vehicle with navigation cheaper with a different brand.Despite my repeated phone calls no one gave me a reasonable response. One Sales Manager(I believe John Huggins) called me and said he will call me back in a few minutes with a solution for this and never called me back since Dec20, 2012.

william, williams

13 de dic. de 2012

If you are looking for a car on the internet, you are better of going in person, you will not get good service on the phone or internet. In other words, athey have poor people skills.

MarkMolus

5 de nov. de 2012

Please be careful when shopping here. Dennis Renko the assistant manager has to be the worst closer in the business. His ego is unreal. I would never do business with him and I feel sorry for any employees that work for him. He has no clue about customer service and tries to bait and switch by putting down your trade and offering a dirty stinky high milage dealer rental which must have been way over priced. Mr. Renko says hey your trade is 2 years old has 6,600 miles and we can sell you a 1 year old 26,000 mile dealer rental... I don't think so... Couldn't get out of there fast enough.. BTW went to the Ford dealer and got a brand new 2013 Ford and they paid a fair and reasonable amount for our pristine trade. I have givien this rating because Mr. Renko would never tell me what he was valuing my trade or what he was selling the vehicle for.

jwhitney

27 de sep. de 2012

I stopped by earlier this week to do some comparison shopping and to test drvie the latest Sivlerados. I was met by Jose Gonzales, Sales. Jose was terrific and spent considerable time with me test driving both the Diesel and Vortec 5.4 L.He also worked up quotes and took them to mgt. I was very impressed with Jose and his salesmanship. He was very relaxed and knowledgeable about Chevy products. I was made a better offer at another dealreship in the Valley and if not I devfinately would have traded with Freeway. Both my wife and I have dealt with the Service Department on a number of occasions over the past several years and I highly recommend them in that they are extremely friendly, coureous and professional.

cpjmharris

18 de sep. de 2012

this was our 6th purchase at freeway as a family did not go in to buy a 2012 silverado but doug and shane made us such a great deal that we had to buy.mark and jay handled financing aspect and just like all the times before our expectations were exceded.thanks guys and will continue to recommend freeway to all our friends looking for best deal.loving my 2012 silverado crew cab. thanks again shane doug mark and jay. completly satisfied customer.

Cupkey

26 de ago. de 2012

I can't remember the salesperson's name but I can say the expereince was great in sales and in finance. Easy, fast and pleasant. Probably one of the best car buying experiences I have had. I will be back.

guns-n-nascar

19 de ago. de 2012

16AUG12 - I had taken my 2011 Traverse in for an oil change as well as my 2010 Camaro for the same. The Camaro had an issue with the stitching on the steering wheel coming undone that I wanted to get taken care of while it was there.Once again, I received stellar service from Raul and his mechanic, David. The oil change on the Traverse was done in a timely manner and it wasn't long at all before receiving a call from Raul stating that the Camaro would be getting a new steering wheel and would be done within 30 minutes. Everything was ready to go upon my arrival. The Camaro looked great and I couldn't be happier with the service that I received.These guys do a great job! Keep up the great work!

maryjean82

13 de ago. de 2012

My car battery went dead at night and I had my car towed to Freeway Chevrolet. The next morning by 8:00 when I called they had diagnosed the issue and told me they would work on it right away. They called me immediately when they found that a cable also had to be replaced and then offered me a shuttle ride to come pick up a loaner car. Shuttle arrived exactly on time and loaner was ready and waiting as I walked in. It only took 10 minutes. They called when it was ready and when I picked it up, it was only a five minute wait and all the employees were friendly.

cpjmharris

28 de jul. de 2012

since 2008 my wife sons and i have bought 5 cars from freeway. shane has been involved in all 5. in all 5 purchases shane has got us right where we have needed to be on payments.and has kept in contact with us since our first purchase in 08. i also brought 2 friends to shane and he was able to get them in cars at the price and payment they wanted. jay has provided financing on 4 of our puchases and is very knowledgeble and very patient and has got us best financing each and every time.recenly my wife and i was in market for a camaro shane and doug helped us and once again our expectations were exceeded. doug was very helpful in our delivery and took time to explain all the fetures on our new camaro. we have bought cars from other dealers but will not go anywhere else again. in conclusion thank you shane doug and jay you went above and beyond thank you very satisfied freeway customer.we will continue to recomend freeway to our friends.

madx250

7 de jul. de 2012

My husband and went there to look at a dodge truck. We waited about 45minutes due to someone already looking at the truck. Idecided to go outside and noticed no one was looking at it and it was parked where it should have been. When we were talking about payment for a 35000 at9% for 72months they gave us a 699 month payment. We said we want no money down that we want to use our free and clear truck for the downpayment and want our payments to be around 550what at the highest. fastforward 30 minutes of our sales guy negotiating and we decided that we needed to leave and look for a cheaper truck. They called us back and said they will do it for 550 a month!Awesome. Only one thing: they dropped the payment by 150per month which turns into 11000. for the total 72 months which they were trying to rail us with. Yes we said we were wanting our payment around that but it was high for us and we truly were extremely upset that they inflated the numbers so bad that what they were even showing us didn't work out and were trying to rip us off by $11000.00

littletsj

20 de jun. de 2012

We were told the vehicle we ended up buying had Bluetooth- no. That it would get certified- no. It was never disclosed that the car we were buying was used as a fleet car, even though we inquired about the number of miles.

Gillettej

6 de jun. de 2012

If you want to look at new cars and be treated with the utmost respect, go see Shane Hoke at Freeway Chevrolet. He will not only give you the best deal, he will go that extra mile to ensure your satisfied before and after the sale. Shane has a great working knowledge of the business and he treats you as if you were part of his own family. He seems to genuinely care about you the customer leaving the dealership completely satisfied when the deal is done. My wife Loretta and I will continue to shop at Freeway for many years to come. Thank you Shane and Freeway Chevrolet.

Susie Camaro

16 de abr. de 2012

We had a great sales person greet us that was really down to earth and did not try to sell us something just to close a deal. Unfortunately, he didn't have much inventory to work with and we went home without a car.

naturegirl-38

11 de mar. de 2012

My credit was BAD!! I went to Earnhardt (Mr.ED) dept was giving me the biggest run around. I came across Freeway called Todd from the Internet sales dept. He really took the time on the phone with. I decided to go in at this point I didn't have anything to lose.On 2/13/12..He wasn't pushy. I looked at a 2012 Cruz LT the next thing I knew I was cleaning out my 03 GMC Envoy...And signing the paperwork...!!! He didn't make me feel less than a person because of my credit....I will from this point become a lifetime customer...He even called me on my birthday....Yes I did go back to Earnhardt to show them that they a joke and they really don't know what it takes to go that extra Mile...Please trust me when I say Freeway will go that extra mile to make and keep Customers... That speaks volume....

EBRACAMONTE

6 de mar. de 2012

I WAS GREETED BY A VERY FRIENDLY KNOWLEDGEABLE SALESMAN ( Dwayne ), and was very patient to my needs.Dwanye was AWESOME I FELT LIKE I MADE A FRIENDS. THAN TRACI SOLO THE FINACE GUY WAS VERY PROFESSIONAL AND DEFINIELY KNOWS HIS STUFF I WAS QUITE IMPRESSED. THE FACILITY WAS IMMACULATE AND I JUST WANT TO SAY THESE GUYS REALLY TAKE PRIDE IN WHAT THEY DO. I WILL RECCOMMEND FREEWAY CHEVY TO EVERYONE I KNOW

larzipants

29 de feb. de 2012

Excellent customer service. Vehicle ready when promised. Never have to go back for a repeat repair. Car is clean inside and out. Shuttle service is great. The manager, Greg Black is amazing. I have shared information to friends regarding your service department. Thank you so much.

guns-n-nascar

22 de feb. de 2012

Took our 2011 Traverse in for an oil change and tire rotation. I informed Raul that we would be taking a vacation to Disneyland at the end of the week and asked that David check out the entire vehicle while we were there. All of the work was done in a timely manner to include them washing the car. Once again, I cannot say enough about these guys. I'm treated like family everytime I go in to get anything done with my 3 Chevrolets. Mike Cook, you're service department is doing a great job! Be sure to let Raul and David know that the work they do is appreciated!

Jaydub

18 de feb. de 2012

When I arrived at the dealership, they were ready for me. They took me to the car that I wanted to see and didn't waste my time with other vehicles. There was no phony business with the pricing. What I saw on line is what I paid. The sales staff was friendly and helpful.

Lori Nelson

12 de feb. de 2012

Freeway Chevrolet---BEST car buying experience & BEST Customer Service-- hands down. WOW.... Duane, Dennis, Marc, & Mike!! Awesome Customer Service. I planned to hang out with my daughter and her boyfriend today, driving around looking at what kind of cars SHE should consider buying. While I was waiting for them to arrive, I was looking at a vehicle I might like--knowing I wouldn't qualify. Up walks Duane-- who convinced me to take a few minutes to see if I would qualify. I have recently struggled through some difficult financial times and didn't believe I would even begin to qualify. Duane took me inside, introduced me to Dennis and Marc and WALA.... I walked out with a GREAT vehicle, GREAT shopping experience and New Friends. These guys could teach seminars on Customer Service!! THANK YOU Duane and Dennis. PS. My daughter also bought a brand new Camaro today .... Freeway Chevrolet--Duane & Dennis ROCK!!! I will definitely recommend-- and be back!! Lori N.

3girlsdad

12 de feb. de 2012

My wife and I were in the market for a new or like new SUV to replace our 2003 Chevy Tahoe. We really lov ethe Tahoe and were skeptical about finding anythig to really replace the best vehicle we have ever owned. We went to a total if Five Dealerships (Chevy (2), GMC, Ford, and a used car specialist and couldnt find exactly what we were looking for. We met Duane Shanklin at Freeway Chevrolet, and were immediately comfortable with him. Duane took his time and explained more about our new Traverse than any car salesman I have ever met. He is extremely knowledgeable, patient, and kind. He made us comfortable and then when we started the buying process worked a deal that we steal can't believe. We love the new traverse, and would recommend Duane to family, friends, co-workers, or anyone else. He is a wonderful person. If it werent for Duane and the sales manager giving and giving to us to make a deal we would have walked away. We purchased from Frewway Chevrolet because of Duane and would not hesitate to be a return customer.

jmstape

28 de ene. de 2012

I communicated via email with the internet sales director Jim Rule as my initial contact with the dealership. I was also communicating with two other dealerships. I had an out the door price in mind for a new Silverado and every dealership was having problems with my expectations. Being that it was the end of the year, I figured that my chances of getting a good deal where high. Finally, Jim came up with a way to meet my expectations and I went to see him. The dealership was in the middle of a remodel so the facility was a mess but I was immediately greeted and lead to Jim who was pulling a Silverado up-front for me to test drive. The process took longer than I had hoped, I think because of the remodel, but Jim was great with the negotiations and worked hard to get me the deal I wanted. Everyone that I dealt with was very pleasant and I feel comfortable with my purchase that is now 30 days old. I did not rate the Quality of the Work because I am assuming that subject deals with after-sales maintenance; I have not needed any services for the truck yet.

smithdj9

25 de ene. de 2012

I had been shopping for two weeks and had narrowed my interest down to a Chevy Cruz. With a limited budget, I hoped to find and "good" used vehicle and was delighted to find a 2011 with very low mileage listed on Chapman's (Freeway Chevrolet's) website. Mr. Henne responded to my interest very quickly and answered all of my questions and concerns. I am happy that I decided to drive the 2 hours to Freeway Chevrolet to see the vehicle because it was EVERYTHING the ad said. I am 100% satisfied with both the car and the excellent customer service.

jlynn8424

12 de ene. de 2012

I had a horrible experiance. Doug the sales guy was great. I was going to purchase a used Camaro, it had a dent, the tires needed to be changed and that was fine. It was 9p.m. and we could not get ahold of a bank for financing, so we just wrote up blind documents. The next day a check was dropped off for a deposit and I was suppose to return Wednesday to sign the actual papers, because the originals were just with 0% down and not complete. We received a call stating the car would not be ready until Monday (when originally we were told Wednesday-almost 5 days later) then I was also informed that the tire pressure light would always stay on and there was nothing they could do about this. Thinking about it, I was not comfortable buying a car at that price with certain issues. I had my fiance go up there to pick up my check and he was told he could not since the deal was in my name (but they let him drop it off, and handle many aspects of the deal other then this) I called Tracy (the finance person) and left a message early Wednesday morning stating I did not want to go forward and would be in to pick up my check. I never recieved a call back, but when i went there he said he got the message, it was just an early call and he didn't come in until 1 (it was now 5 p.m.) So he then gave me the run around and went and got the sales guy Doug, who was polite, understanding, tried to help (guess what, now they could get different tires, get the pressure light off and give us a better deal) I said no, then the general sales manager came in...story short, very RUDE! Told me i signed a contract, i asked for my check, stating i had never taken delivery of the vehicle and he went on about taking action, so i told him to do what was necessary. Then i asked for my deposit check back and he said it wasn't mine, i stated i never signed a contract with that deposit as part of the deal, he said i did and then looked at it and realized, no i signed with 0 down! He then walked away and i sat there for 15 minutes while everyone in the office disappeared and left several customers sitting and I got up and left. I asked for a GM name before I left and found out it was Mike Cook. So, is this my story. I received nothing, but they get to keep my check just because, even though I never ACCEPTED DELIVERY and then LEGAL ACTION WAS THREATENED AGAINST ME! I just needed another month or so to think about purchasing a new instead of used and planned on going through them, but that will not happen now.And we are not talking about a small check, we are talking about $4500 they say DOES NOT BELONG TO ME, even though I had no delivery of the vehicle

JBallesteros

14 de dic. de 2011

I live in Tucson and although there are various dealerships in Tucson, no one took care of me like Freeway Chevrolet! Great service, special attention, and ethical business practices. Not only do I recommend Freeway Chevrolet, but my next purchase is sure to be with them....definetely!

ocean_guy37

25 de nov. de 2011

Wow. Say what you want about American cars and customer service these days but Freeway Chevy was amazing. Other companies could learn a lot. Not only were the prices reasonable but the care and attitude was amazing. HIGHLY RECOMMENDED!!!

joseph malfitan

1 de nov. de 2011

I WAS GREETED BY A VERY FRIENDLY KNOWLEDGEABLE SALESMAN. BEING IN SALES MYSELF I FELT COMFORTABLE RESPECTED AND TREATED ME THE WAY I TREAT OTHERS. DENNIS AND DAMON WERE AWESOME I FELT LIKE I MADE TWO FRIENDS. THAN JAY THE FINACE GUY WAS VERY PROFESSIONAL AND DEFINIELY KNOWS HIS STUFF I WAS QUITE IMPRESSED. HE WAS THE ICING ON THE CAKE . THE FACILITY WAS IMMACULATE AND I JUST WANT TO SAY THESE GUYS REALLY TAKE PRIDE IN WHAT THEY DO. I WILL RECCOMMEND FREEWAY CHEVY TO EVERYONE I KNOW. SINCERELY.JOSEPH MALFITAN

jvoyager1

1 de nov. de 2011

This is the 5th car I have purchsed from your dealership, I refuse to go anywhere else, I always get the red carpet treatment from you and you always give me a fair deal, your finace guys are the greatest, they are alwasy looking out for me and they get me the best deals, thank you for the best car buying experiance ever, everytime I walk in to the dealership everyone knows me by my first name I like that, I get treated like family

guns-n-nascar

27 de oct. de 2011

Time for one of our 3 Chevys to go in for routine service (oil change). We spoke with Raul the day before and let him know that we'd be in at 0700. That next morning, he was waiting for us right when we pulled in. This guy is always in a great mood and presents himself very well. A top notch guy!David Jones who did the work didn't disappoint. His work is always very clean and professional.I would recommend these guys to everyone. The entire staff there is exceptional!!!

Malibugirl

21 de oct. de 2011

Mr Moorehouse, was not pushy, and listened to my needs and expectations for a new car. He worked within my budget and did not push me into anything out of my comfort zone. He made my family and I comfortable and we had a great experience. This Dealership has an awesome staff and highly recommended!

cali101

18 de oct. de 2011

This is the second time I buy a truck from Freeway Chevrolet and my experience was like night and day. Damon was great to work with.

ReeseM

12 de oct. de 2011

Buying a car from Freeway Chevrolet has been a truly pleasant car buying experience. Having been referred to Shane, I was very pleased with his professionalism, attention to detail and willingness to answer any questions I had throughout the whole process. In the future, I would highly recommend my friends and family to Shane and Freeway Chevrolet.

gloria86045

11 de oct. de 2011

Yes....of course I will definitely recommend this dealership. Very nice and very friendly. I have known Mr. Renko for many years now. He has sold numerous vehicles to my family and we enjoy working with him and his team of colleagues. You can count on our family to come to Freeway Chevrolet for many years to come. Thank you very much Freeway Team, you are all awesome!!! Ms. Gloria DinehDeal

nodice7

22 de sep. de 2011

Another typical bad dealership that tells you that you are approved and they can make the numbers work, faxed prior submitting all my financial documents. Once upon arrival, Mike was just to busy to introduce himself, I got bummped around to another sales mgr and within 40 min. I was given an outrageous price and down payment amount. Be aware folks of this dealership. check other dealerships first.

imkckool2

22 de sep. de 2011

My wife and I were looking for a vehicle and i must say it was the worst experience we have ever had. I will say we were pleased with how our salesman treated us and was very patient and helpful Mike was not the reason for our negative experience. we had purchased a used 2005 Z71 pickup or so we thought we did. We took delivery of the vehicle one evening and the next day the air bag light came on and check engine light was on. WE called Mike and was sorry and to bring it in for them to look at it.shortly after that conversation we recieved a call saying we need to bring the truck back due to the bank would not finance the vehicle due to year and mileage to high. WE were beside ourselves but we were told if we found a newer vehicle newer and less miles we could do that so we found an 2007 avalanche with75k on it we followed the criteria that was set by the finance company or so we were told and were then told No we cant have that vehicle bank said no (capital one)we were givin many excusses all of which made no sense we did what was asked of us and still had reasons why no vehicle we were offered a 2012 camaro for 659.00 a month which was 150.0 more than the truck was we saind no way too much, were then offered if we can get it at 600.00 would you do it we said yes and came back with no cant do it. WE drove in with a vehicle and left with nothing.THE WORST EXPERIENCE EVER!!!! the next day we went CHAPMAN CHEVY found an 2007 avalanche with 59000 miles on it. We were financed by the same bank(CAPITAL ONE)for more money and lower interest rate and drove away the same day WITHOUT ANY HASSLE NO ISSUES WHAT SO EVER and a payment under 600.00 a month. We will NEVER EVER RETURN TO FREEWAY AND WILL NOT RECOMMEND THEM TO ANYONE!!!!!!!

Foreman4

22 de sep. de 2011

I had a very good experience at your dealership. The people were very helpfull and nice. I drought me car to get a tire look and it was fix good.

kcrews

16 de sep. de 2011

I came into the Freeway Chevrolet Dealership to look for a new car after wrecking (totaling) my Toyota Highlander. It was a rollover accident, and I decided to look for another small-ish SUV that I could feel secure in, and that I could feel comfortable purchasing: both safety of vehicle and purchasing experience were REALLY important to me. I had visited several other dealerships: GMC, Nissan, Mazda, Toyota to name a few, and everyone of those left me feeling either unimportant to the dealers, rudely dealt with, or worse, the ol' "Well, we'll wait until your daddy's here to talk seriously with you." -- All of those were costly mistakes because I left them all with no intention of purchasing. Walking into Freeway Chevrolet was the most refreshing experience I've EVER had in purchasing a vehicle. From the very nice people who introduced themselves and offered me water in the crippling Arizona heat, to the people who showed us the cars...all were wonderful! (I found an Equinox LTZ that I was immediately interested in: the Espresso color took my breath away!) So then we had the test drive, (sadly, I had, and still do have a full back and neck brace on from the accident, so my sister did the driving, but we were allowed to go wherever we wanted, and with no "hard" sales feeling from the very, very helpful gentleman who went with us [his name was Tyler]).As soon as we came back to the dealership, Tyler immediately introduced us to the Floor Manager, Jim Rule. Boy did we like THIS guy! He was funny, personable, and by all indications, COMPLETELY honest with us! He immediately found a connection with us (we're both from Texas originally, and Mr. Rule said he had lived in Houston for quite awhile.) We talked about amazing old memories of the Huntsville Prison Rodeo and many other things that gave us a warm feeling of home, while allowing us to feel closer to Mr. Rule. He was amazing! I certainly felt like this was his "way" with all his customers...but it still made us feel just a little bit special - like we could TRUST him. And that has got to be one of the premier traits of an amazing floor manager in a dealership such as this. I also noticed that as he walked the floor, both on that original visit, and in the ones that occurred later, the employees all genuinely seemed to like him, respect him, and want to do a great job to please him. Impressed? You bet!! Then Jim Rule gave me a price (it was published on the website, but seemed to be a great number, for sure.) In fact, I don't mind telling you that I had some friends in my small hometown of Huntsville who were able to advise me on the cost of the car based on the VIN Number. They all said this was a great deal, and a beautiful, solid car, and I'd be a fool not to take it. My confidence in the dealership and my relationships here at Freeway Chevrolet were going through the roof!! So I decided to buy the car, and then I met Doug Porter, who came in to handle the financing details, paperwork, and, it seems, anything else I could possibly have a question about with this purchase. Doug has been personable, sweet, charming and an all around TERRIFIC go-to guy for this purchase. He took us for another ride to discuss the features of the car, including setting up my phone for bluetooth, helping us set up the Onstar and Sirius XM radio. And he made sure that I had his personal cell so that I could call it whenever I had a question or problem. But most importantly, he made me feel like I *could* call him with any question about ANYTHING that I had a question about with this car! And I HAVE taken that option. More than once. And each and every time Doug has been a dream to work with, whether he can answer the question right off the bat, or if he says, "Sure, I can help you with that...just come on by anytime and come find me and we'll fix that, or figure that out, or answer the question..." And I always got a free car wash out of the deal! I just can't say enough AMAZINGLY GOOD things about Doug, Jim and everyone else I dealt with at Freeway Chevrolet. My advice: Do whatever you can to keep them happy, because when I come back to Freeway Chevrolet next time I'm looking for a car (and I WILL go back to Freeway Chevrolet - in and of itself noteworthy: I'm a loyal customer now!) - I want to deal with Doug and Jim again. And I'll be telling any friend of mine who's looking for a car that THIS is the place to go, and THESE are the guys to see!! They made a sweet deal seem like a friend's deal. And that's important! With great thanks and fond regards, Kelly Crews

alicea716

13 de sep. de 2011

The service and people that I worked with were very helpful. My intentions for the visit was just for service on my old vehicle but bought a new one. It was a great purchase....Thank you

ellin

10 de sep. de 2011

this is the worst dealership i have ever been to. It seems nice but once they think they have the sale its all down hill. they promise you one thing and you get another including interest rates and pricing. If I had to do it all over never would i have steped into this scam To all who read this response please read my next post responding to Mr. Cook Cant respond for you all to see so, had to do the review again. :'(

asu_stick

7 de sep. de 2011

My sales contact, Shane, was helpful in terms of product knowledge, options, and I didn't feel like he was completely trying to BS me. My experience at Freeway Chevrolet was overall very positive mostly timely and without major complications. I was pleased with the value for my trade and Shane's follow up to ensure I was happy with the car.

jacki owen

5 de sep. de 2011

the overall experience was great except for when my husband called to ask if you were open the personwho answered did not identify herself as sales and wanted to take credit for part of the sale. her name was mary and she seems to be a bit over the top and made me feel a little uncomfortable when she would walk by where we were sitting. i have worked in sales before and in order to get part of a sale you accutaly need to do something not just tell a customer what time you open and also if you do ask a couple of questions like why are you not going to the local dealer and then feel like you own that customer and just for my saying i never talked to mary and i am the one who bought the car not my husband his name is no where on the sale. just by her actions i probably would have left and not bought the car. however cody did a great job and got me exactly what i wanted even though i was looking at something totally different. i am extreamly happy with my new tahoe. thank you

desertash

5 de sep. de 2011

Mary stayed late on a Sunday night for me to test drive a vehicle and then assisted with the purchase. She took the extra steps necessary that closed the deal and it was a pleasure.

mcander9

24 de ago. de 2011

I came in upside down in a loan wanting to trade-in and lower my payment. We worked a deal signed in finance. Tracy Soli was my guy. I got a call saying I either needed to put more down or accept a higher interest rate. I didn't want to do either... 1. More money out of my own pocket is something that I just couldn't do, especially with 1500 down already and looking to better my financial situation, not come out broke. 2. A higher interest rate would have bumped my payment. This making the difference between my old and new payment smaller and not worth the trade, as I was looking to better my financial situation. So Tracy lined up a day where I was going to meet with the internet sales manager to work a better price, and then jump back to Tracy for finance again. I got in and the guy I was supposed to see wasn't in the building. So Tracy played the role of both the price guy and finance. We negotiated a better situation on the car to get me at the same payment we agreed to in the original contract. He did everything he could to make sure I was feeling good about my purchase at Freeway (my third and best purchase at freeway). Best visit to Freeway so far. I will be back.

brittanyguerra

20 de ago. de 2011

Keith was great we walked away feeling great about our purchase and thanks to Keith we know we made the best possible decision for our family! Give that guy a bonus

sbrickhouse

15 de ago. de 2011

I would buy another car from Freeway. The sale wasn't perfect and there are a few minor things that could have been handled differently but overall I was satisfied. I like my new traverse.

regal5303

12 de ago. de 2011

I contact this dealer through the website and submitted an offer of $17250 on approximately $20000 listed 2008 Chevy Truck.I received the following response as cut from the email.RE: Lead: ( 11884A Chevrolet Silverado 1500 2008)?8/05/11Reply ?BrianBanksatFreewaychevrolet.comPlease smack this guy around as well! Thanks!Below is the explanation I received for the response.Josh, I want to apologize for the e-mail that was inadvertently sent to you. I was in a conversation with a co-worker about a vendor and your e-mail was in the wrong place at the wrong time. In fact, the response meant for you was a counteroffer that went to them instead.Unfortunately for me being on the internet all day and receiving dozens of e-mails per day I sometimes lose track of what is being sent out.Again I apologize profusely and I thank you for bringing my carelessness to my attention!Best regards,Brian Banks - Internet DirectorFreeway ChevroletI have tried posting this twice now and they take it down. This is not a violation of any of the terms and conditions.It seems this site maybe slanted to favor dealerships. If this is the case I will post that information on an appropriate easy to find site or I will put up a site of my own.

cmbasu

8 de ago. de 2011

Everyone we delt with was fantastic. Marco and Jim were primary but everyone went out of there way to make sure our needs were met.

HOOSIERKID

31 de jul. de 2011

MIKE PREVILLE AND THE FINANCING DEPARTMENT JAY AND MARK WERE OUT STANDING THEY WORKED HARD GOT ME THE BEST RATE. RECOMMEND THESE GUYS VERY MUCH.THERE NOT LIKE OTHER DEALERSHIPS OUT THERE THEY WILL GET YOU THE BEST DEAL THEY CAN FIND.NEED A NEW CHEVY THIS IS IT . I WILL SEND FRIENDS AND FAMILY HERE TO BUY FROM FREEWAY CHEVY.MIKE PREVILLE HAS CALLED ME 3 TO 4 TIMES IN A TWO WEEK PERIOD ASKING HOW I LIKED THE CAR AND IF I HAD ANY QUESTIONS OR CONCERNS ON MY NEW CHEVY. NOW THATS WHAT I CALL CUSTOMER SERVICE . MOST SALESMAN WOULD SELL THE CAR YOU WOULD NEVER HEAR FROM THEM AGAIN. THIS WAS A FIRST FOR ME. I HAVE BOUGHT 7/8 NEW VEHICLES.NEVER HAD A SALESMAN CALL TO SEE HOW I LIKE A NEW VEHICLE. WAY TO GO MIKE!!

erniemi

30 de jul. de 2011

we were treated very well, we especially liked dealin duncan,if we were to buy another car we would want to see him . thank you

Steve Owen

25 de jul. de 2011

After Two visits to have an oil change and a washer pump replace I must now schedule a third visit to have the vehicle properly re-assembles. I am not happy !!!

msewingroom

24 de jul. de 2011

Tyler, the salesperson, was very professional and did has great customer service. He made me feel comfortable purchasing a car. It only took me 2.5 hours to get in and out with my brand new car. I will recommend this dealership to everyone.

trvaldez1

23 de jul. de 2011

I have been taking my vehicle there since 2008. I did have a problem the first couple times I was there. They were finally resolved and am now very satisfied with the service I receive.

guns-n-nascar

22 de jul. de 2011

I took my wife's 2011 Traverse in for it's first oil change on Monday July 18th.When I pulled in, Raul came right out and greeted me. We spoke about some things on the Traverse that I was looking to do as well as on my Camaro. After a quick chat, the Traverse went for the change. Justin did the work and everything was kept clean under the hood and undercarriage.Less than 45 minutes later, I had my receipt, keys and was ready to go!Another great visit to Freeway!

swimaster99

21 de jul. de 2011

I had to get my vehicle towed to Freeway Chevrolet, I wasn't able to accompany my vehicle but I spoke to Dave and he told me he would take care of the situation. He called me once my car got there and he called me back with what they found out. His professionalism and personal, take ownership attitude was a nice change from the norm. I will definitely come back to Freeway because of the service Dave provided.

hankreyvin

21 de jul. de 2011

This is not my first time dealing with Craig. Everytime he explained to me about the work that needs to be done on my truck. Thank you, for the great service.Semper Fi

1031university

19 de jul. de 2011

We were able to get our service vehicle in promptly and that is important for us since we are a service company ourselves and need to be able to keep our trucks on the road. We really appreciate the prompt service.

Harley480

18 de jul. de 2011

Brought the car in for a tire sensor issue and it was done quick and Brian got me a loaner car as soon as I got there, no waiting and it's fixed....YAY!

Bmatthew

18 de jul. de 2011

I was very satisfied with the service i received. My salesman went out his way to help me get into a car and he did. Top it all off it was a brand new car at a great price. Also not having very great credit. I thought that was amazing. Thanks for evrything. Loving my new ride.

harrylfisher

15 de jul. de 2011

I am very impressed with the service part of the dealership. I have had a couple of things done and although a dealership tends to be pricey I appreciate the care they put into my vehicle.

lromero1976

12 de jul. de 2011

Hi, I worked with Tyler. He was nice and helped us get what we wanted. However, we had a situation on Sat. where the truck we bought apparently was getting inspected for quality and it turned out we had to wait 2 hours to drive off because it needed brakes. 5 minutes later Tyler let us know it would not be til Monday when we get our truck that we just purchased because the service dept. closed. It was out of his hands. I talked to his manager who heard me out and gave me the reason of making sure everything is good/fixed/ready for us and our safety. I appreciate that and the purpose but I still expected to drive off with the truck I spent 4 hrs. at the dealership for between negotiating, settling and signing paperwork. Then on Monday no one called me or my fiance to let us know when the truck would be ready. Tyler claimed it would be ready on Mon. It is 3pm my fiance and I had to call the sales managers to get any follow up, one manager Jim Mays claimed he couldn't even find me in the 'system', he had to call me back. Then they let us know it would not be ready til the next day. At this point I had lost all trust in Freeway Chevrolet to deliver on their word. One sales manager, John whom my fiance talked to claimed it was his fault and he was going to make sure it was ready at 8pm. We called and it was. We are happy with our purchase. I am not happy with the service after signing the dotted line. By the way, Tyler never returned our call on Monday. No one ever said, 'hey I'm sorry this is an inconvenience, can I do anything to compensate'. Instead we were told I'm sorry but I have another car for you to use" and no follow through customer service call saying "Hi, I checked on your truck and it will be ready for you later tonight/tomorrow" etc. This wasn't a nasty situation, purely inconvenient and lack of customer service. I realize things could have been worse, nonetheless, it leaves a bad taste. I'm happy it is all done and we have our truck.

robash65

11 de jul. de 2011

Mary and staff were friendly and courteous. The APR I received was very competitive. I would recommend Freeway to friends and family. Thank you very much.

mcfarland4124

8 de jul. de 2011

The dealership was very good to work with and I will be back for my next vehicle. Mark Bruno did a good job working with me.

cmallette

7 de jul. de 2011

The service was great! Came in for an oil change but started talking to a guy about the airconditioning problem I was having. They sent Raul over and he said they would check it out. Gave me a ride home and called later that evening saying they were still looking for leak so next day got me a loaner car. Called following day and had it done so went to pick up at 1 and I said something to Raul about did they happen to do oil change. Nope but like I said it was a mix up so Raul took truck back immediately and they did oil change. Thank you! Candy Mallette

mooser1

6 de jul. de 2011

I recently had my Chevy Tahoe in for air conditioner service. My husband was quoted $357 and agreed to the service. When I picked up my truck, the bill was $554. I was surprised. When I got home my husband was puzzled that the bill was significantly more than expected. We immediately called Craig, he stated that he had sent an email to my husband explaining extra parts were needed. We double checked his email and never received one. Craig explained he had sent alot of emails that day and may have forgotten to send one to us. Irregardless, the work would have had to have been done to do the job right, but we would have appreciated a phone call at least. Two hundred dollars is quite alot more. We feel this should have been communicated better. We will no longer be servicing our vehicles at your facility.Regards,Debbie and Don ReidInvoice number 6281254/1 Date of service 6/24/11

madmogz

4 de jul. de 2011

The service personnel were friendly and were able to diagnose the problem and fix the car in a timely manner as promised. They were also able to do under warranty as warranty item.

fender81

3 de jul. de 2011

I went in to get an oil change. I brought my own oil and filter. They were prompt to get to me and to get the work done for a reasonable price, since I had brought my own supplies.

ajolulu

29 de jun. de 2011

I was pleased that the work only took l hour rather than an estimated 3. Chrisis always courteous and explains the work to me. Again, thanks for the carwash--nice added touch to service. Hopefully the other fans under the dashlast for awhile since I only 1,000 miles left on the warranty. Thanks toyour courtesy car driver who took my passenger to a camera shop since wethought we were going to be there for three hours and his camera shopwas going to be closed before we were finished. The new waiting room isa nice touch also. Hopefully I will not have a problem for a long time withthe price of gas as I have to drive about 120 miles for service.

willis1987

28 de jun. de 2011

I wanted to say that everything was met to my expectation and would highly recommend Freeway Chevy...The service and professionalism was outstanding and will use freeway chevy for any future needs.

bryanglynthomas

26 de jun. de 2011

I have had 100% of the recommended service done for my 2007 Tahoe by Freeway Chevrolet. Over the past 5 years I have been treated extremely well by the entire Freeway Chevrolet staff. The courtesy, professionalism, and customer service provided by the staff at this dealership represents GM very well. GM should be proud Freeway is part of their dealership network.

dcbentz

25 de jun. de 2011

On Weds June 22 I brought my car in to have the window tinting on the rear window replaced. The car was to be finished that afternoon. I called the service department at 530PM since no one had called me by that time as promised. At this time I was told the car was there and I could come and get it .I needed a ride there and no one was available to pick me up. Had to wait until Thurs AM to get my car. Why??

Barbiewarbie

24 de jun. de 2011

I always feel well taken care of when I visit Freeway Chevrolet. The staff go out of their way to make me feel my service needs are important to them, too. Vince Cantara was exceptional.

Bsilver

23 de jun. de 2011

Overall it was a pleasant vehicle purchase and that's what I as a consumer look for in buying a truck. Dwayne was especially helpful & patient as I could buy what ever car or truck I wanted, it just took me a few months to decide. My first choice was convertible Camaro, but it just did't suit our needs. Plus our trade in was a 2005 FX Infiniti. I choose the crew cab LTZ , due to it!s horsepower, upgraded exhaust pkg, creature comforts & price/value. this truck is as responsive as the FX, every bit as fast & easy to maneuver in traffic. It's an all around pleasure to drive like the FX was. Dwayne was helpful & available, Mike was also helpful in working out the numbers to complete the purchase. Tracy Solis, is a pleasant finance manager with a nice personality. It was an overall pleasant experience.

jgangulo

23 de jun. de 2011

Friendly staff, good service, improved on shuttle service. Completed service on time as requested. Honored first time visit discounts and provided information. Honodred use of frequent member card

egnelson

23 de jun. de 2011

Our overall experience was satisfactory until we put fuel in the truck for the first time. I opened the fuel door and took the fuel cap off and it fell to the ground. On the Silverado's there is a plastic connector that holds the cap to the truck. I purchased the truck as is so this would seem understandable, however, before we took delivery on the truck, our salesman, Jim Rule, filled the fuel tank. This means that he knew this was an issue and he didn't disclose it. It may seem simple, however, it is still dishonest. Bottom line, our almost perfect experience was brought to a dissapointment over a seemingly simple oversight. Once again, chalk one up for the used car salesmen.

hensellh

22 de jun. de 2011

I've been getting my truck service work done at Freeway Chevrolet for over five years. I've always had the pleasure of having Craig Hartman as my service advisor. I pass two dealerships on my way to Freeway Chevrolet and as long as I'm treated right and not sold something I don't need I'll keep coming back. Sure the economy is tight and there is lots of compatition out there, but from that first handshake over five years ago I knew Craig was a trustworthy and honest guy.

gmeyer21

17 de jun. de 2011

Chris took care of everything perfectly and made sure that the service and the repair working with State Farm was done correctly and to the best possible quality. He had the support of Jim Jorgenson who was equally attentive to all the details and I won't stop recommending Freeway to anyone who will listen.

jgraves2480

17 de jun. de 2011

The delership was very fast and friendly. I got the service that was required on my vehicle and did not get hasseled to do anything else. example:buy a car!

Goodrich1985

15 de jun. de 2011

My overall experience with the dealership and Dwayne Shanklin was extremely pleasant. I felt I was taken care of by genuine people who provided respect and kindness. I have already recommended this dealership to others.

JamesWorth

14 de jun. de 2011

Bought a car on Friday night had to bring it back on Saturday morning do to the passenger rear door would not open from the inside also the air bag light came on on the way home Friday night. I need to bring the car back in again because the head liner is falling down and some of the Crome trim around the shifter is pealin off. Was told I had alloy wheels to later find out they were Crome hub caps. I was a little disappointed in the car for being a certified car. Would think a little harder before I buy another car from there and not sure if I would come back to buy another. When I bring the car in the service was good.

8324147074a

13 de jun. de 2011

This dealer is #1,wish I found them years ago!Went in with my trade,explained what I wanted to do and 3 hours later I was leaving in my new ride.They even bought me and the wifey a sub,so we didn't get over hungry and make a poor decision.No push and shove at all.I will defintely go back and I will highly recommend this dealer!I just can't say enough about the sales team at Freeway Chevy,Thx guys..!!!

my3kids

11 de jun. de 2011

I wish I bought my first new vehicle from Freeway, as I would have never gone anywhere else. From purchase to service it has been an outstanding experience. Your dealership stands behind their words and you don't find that sincerity often Dave didn't even know I was comming in because my engine light was on, yet he showed such care and concern for not just the vehicle, but for the safety of myself and children. I called from the road and gave virtually no notice for appointment and Dave still took care of me and found the issuse and even had my car washed and changed the oil since I was already there. Everone works off of a schedule-but Dave was more concerned to look at my vehilcle to make sure there was nothing seriously wrong and put his schedule aside. This is why you will have me and anyone else I send to your dealership for a new or used car, a customer for life. Kudos Freeway!!! Sincerely, Jill Scecher-Dobson

DennisM22

9 de jun. de 2011

Roger is always a pleasure to work with. He is totally customer driven and committed to service excellence. Eager to serve and sensitive to customer needs. I know I am in good hands when Roger handles my service needs.

Acrouse

7 de jun. de 2011

Should have walked away after they said they used the wrong vin number on paperwork and price went up. And after that they would not even open to throwing in a bedliner or towing package. The finance mgr was suppose to call me the next day to let me know everything was finalized, he called a week later. They say they will wash vehicle with every service.... They do not. Do not buy here!!!

bobwho

7 de jun. de 2011

I received two recall notices, was promptly provided an appointment and the inspections competed in a timely manner. I left my car and went on about my business that day and was contacted when the car was ready. There was no waiting and everyone I was in contact with at the dealership was very helpful.

n8iveAZ

7 de jun. de 2011

Great experiece working with William. He made me feel welcome and nice to work with.He founded the right car for and my girlfriend. This 2011 Mailbu is such a nice ride and recommend this car and William to anyone who is looking. This car is awesome and the gas mileage is just WOW!!!Also, I would like to say thanks to Tracy Soli in Fiance for making this deal happen

glsundquist

7 de jun. de 2011

Service was excellent & we were pleased with how quickley are needs were taken care of. Management, Joey and Jim worked efficiently to get the sale completed. Thank for for all your good work. thank you thank you thank you terrific wonderful. I am not sure what you guys are trying to do here I just want to get this over

daringofas

7 de jun. de 2011

I would like to start off by stating that I have purchased a vehicle from this dealership before. Great place to buy. I went into the dealership about 1 1/2 weeks ago to see about purchasing a Brand New 2011 Tahoe. I met with one sales person to go over pricing on the new car. He brought out his manager (heavy set guy / beard with tattoos on arms). He was about 27/28 yrs old. We could not come to an agreement on trade in value and pricing on new car. The manager then proceeds to tell me he can sell me a 2004 Yukon for about $14k. Mind you, I came in for a 2011 Tahoe. Why on earth would I want to buy a 2004 Yukon (wrong year, wrong model, wrong color & USED!). He did not even take the time to look at my 2003 Tahoe. Then proceeded to get up, shook my hand and started to walk away. As he is walking about, still looking back and talking to me and letting me know when I am ready to buy, to come back as he is heading off to meet with another possible buyer. I have say, a little disrespected on his part. Given that I am a customer, wanting/willing to buy, would not put in the effort to take the time look at my car and negotiate on price. About a week later, I get a call from Dennis (Fleet sales person). He is the original person I went into see, but was with another customer at the time. He wanted to call me to see if he could earn my business. He checked around to see if they had a Tahoe that met my needs. He ended up finding a new 2011 Tahoe that I was looking for. We ended up making the deal happen and I bought the vehicle. Now, come to find out, after all the negotiating, dealing and buying, their sister dealership (Chapman), had the car advertised for $2000.00 less on the internet than what the price I was given. Although I ended up getting the car for a little less than that advertised price, I was negotiating off of a price $2k ($37k+) more and should of been negotiating off of a advertised price ($35k+). At the end, I do feel that I was taken for about $2000.00 more than what I should have paid. I would love if Freeway Chevrolet came back to me after this survey and handed me a check for $2000.00 That would be HUGE CUSTOMER SERVICE!!!!!!! For my records, I did take the time to print off the Chapman advertised internet price.

wandawanda

5 de jun. de 2011

Waiting room has gotten smaller but it is nice.The service man was moore honest than Power Chevrolet the Superstition.Forgot my service man's name but he was clear and precise and sent a nice email to show me what was wrong and needed fixing with how much. He was nice. Alihandro the driver was very nice too.

robertr96

5 de jun. de 2011

Ok so Ive been to this place twice to get an oil change, first time they did awesome and took care of me. The second time however was awful. not only did i have to look around to find someone when i initially got there i sat for 3 hrs waiting for the tech to come get me and tell me if anything else needs to be done to the car aside from its done with its oil change and inspection, and its going thru the wash dealie. So when i finally say something to one of the guys in an office he was helping not only me but another customer art the same time. I have spent a good portion of time in customer service, when a customer is annoyed with a 3 hr wait attend to him first not the other guy who came up after you asked for help, bad form. Later on this guy gives me the what they did with the car spiel and says im due for my 35,000 mile maintence, when i asked how much he gave me a quote for 500 which isn't bad but with the service i got i was kinda shocked he didn't want to offer any sort of discount for anything in the future.Will i go back to freeway Chevrolet? maybe, they are close to where i live but then again so is Chapman Chevy which is part of their family and i have been there before, service was so so but at least they didn't leave me waiting for 3 hrs

vecpac

1 de jun. de 2011

EVERYBODY AT FREEWAY HAS TREATED ME GREAT, ROGER (MY SERVICE ADVISOR) IS THE BEST.I WILL RECOMMEND TO MY FRIENDS AND FAMILY AND IF I NEED TO BUY A CAR FREEWAY WILL BE THE PLACE. I ALWAYS GO BACK FOR OIL CHANGES AND I AM TREATED WITH RESPECT. THE CAR IS ALWAYS WASHED AND PROMPTLY DELIVERED BACK TO ME. THANKS, VICTOR CORDONE

jlaulis

1 de jun. de 2011

Went to Express Oil section for an oil change. No employee in sight to take info, There were two customers infront of me that also were waiting. After waiting about 10 minutes for help I went to the service directors office to get help. We was very helpful and found someone to take info from all waiting. After that service was great.

ronfavero

30 de may. de 2011

The reason for my visit to the delership was for routine maintenance. This was the first time I tried a weekend visit and was very pleased with the ease at check in and speed that the work was completed. I used to do this type of maintenace by myself or at local vendors who perform simple maintenace procedures: i.e. oil changes. But , I have had some undesirable service performed by the vendors, such as insufficent oil added, air filters installed incorrecrtly, and even an oil plug that was hand tight. Since I started to use Freeway Chevrolet's service department I have never had any problems. I have always found the service representitives friendly and knowledgeable, the waiting area clean and my car has always been returned to me washed and clean.

gander96

28 de may. de 2011

Since I live out of town (425 mi.), I wanted to be sure my service visit would go smoothly. Roger Young 'bent over backwards' to be sure I got in and out in a timely manner and had all my questions anbd concerns addressed and handled. Also, Dennis Renko, my originasl sales person, found out I was in for service and stopped by the waiting room to see if I needed anything. All aspects were very positive......

guns-n-nascar

27 de may. de 2011

Another great experience at Freeway Chevrolet!Raul is a great guy and had my son and his Camaro in and out for an oil change and wash in no time!I love the fact of a no hassle oil change! We called Raul and went in first thing the next morning. Total time was 45 minutes!Thanks!

ghenne04

26 de may. de 2011

I'm moving to the East coast in a few weeks, so I brought my car in for a last round of service before the 3000 mile drive. I got an alignment, the Maintenance II package, and some sort of a carbon cleanout (they explained it to me, but I forget the details). They offered me the loaner car, so I didn't have to get a rental car. Every step of the way, David was polite, helpful, and willing to explain packages to me, combining packages/coupons to get everything I needed for the lowest price. I'm not looking forward to finding a new place for my car to be serviced on the east coast - I don't think any dealership could be as customer-friendly as Freeway.

ronaldjr

25 de may. de 2011

I have had my vehicle serviced several times this year and they do a great job. The quality of work is good and have not returned the vehicle to get it repaired again for the same problem. The waiting time is minimal and allows me to catch up on my reading. The personnel are all great and keep me informed too. I like the car wash after the servicing.

dinism

25 de may. de 2011

Great service, committed individuals. Sales people were diligent in providing information and knwoledgable about the product and services the company provides. Finance understood the challenge and was committed to provide a outstanding service. Service are not only know the product but they are also eager to provide feedback different topics.

kjluff

22 de may. de 2011

I am a 15 year+/- Saturn customer, this was my first visit to a Chevy Dealer for service on my Saturn.I called prior to coming in for service to understand how Freeway handles oil change appointments and to ask a couple of questions about my tires & rotation. I spoke with Craig Hartman who was extremely welcoming, kind & helpful.I finally came in for an oil change even though it was uncomfortable for me to begin service with a new source after all these years. I was pleasantly surprised that all was painless. Vincent was extremely helpful, kind and friendly. I look forward to seeing & working with Vincent during my next visit. I think that was the quickest oil change I ever received. I know it was a slow day, but it was still nice.

NLegge

22 de may. de 2011

Dave was wonderful. He was extremely friendly over the phone, he took care of me right away when I arrived, and he kept me informed about what was going on while my car was being fixed. I usually get service done at Thorobred Chevrolet, but after my experience at Freeway Chevrolet, I will not be going anywhere else for service. Dave's awesome customer service has made me a customer for life.

jvoyager1

21 de may. de 2011

whem I brought my car originally two weeeks ago for aserive my sterring colum was making a clunking noise and it was very loud, it was determined that my front suspension shock was loose, it was replaced, well when i got home the noise was still there, thankfully roger contacted me about my serive and i told him about the noise, he had me bring my car backin, he ahd the mechanic go with me and drive the car so he could hear the noise, the mechanic heard i was givien a rental car to drive overnight and my car was fixed, it is now running great and smoothly, thank you Roger for following up with me on my car freeway chevy is great

nytattoo77

19 de may. de 2011

David made sure that the par on my car was replaceable through warranty, Once he found out it was David then made sure of the part that was needed and made sure it could get there same day to be fixed. So 3 and a half hours later I get a phone call with great news that my car is fixed and ready for pick up now that's AWESOME SERVICE. Thank you David and the Freeway Team. George Gaber

jetlag57

18 de may. de 2011

Roger took care of me in very professional manner. Kept me informed every step of way.Took care of every detail. The dealership took me home as well as picked me up when the service was completed. The car runs great and and very satified with the experience.

cher1963

18 de may. de 2011

You guys are great and we will definitely recommend Freeway to everyone we know, this was the best buying experience we have ever had in purchasing a new vehicle. The deal we made on our new truck was better then we ever expected So thank you so much.

dboyd

12 de may. de 2011

The general friendliness of the employees was great. As to customer service, when told my vehicle is ready to be picked up, I expect that to mean it has already been cleaned and is ready for me. Once I'm finished with my transaction, I expect it to be waiting for me or there in 5 mins, unless there is a line or we just had a wall of dust go through and everything needs a rinse. The price of the service was a bit salty. If I wasn't guarenteed the quality of service or a speedy turn-around, I would have looked for another repair shop. Having the 10% off Ladies' Day and your valued customer card now, I will be more likely to came for service.

jsh3434

12 de may. de 2011

The two men that I worked with at Freeway Chevrolet were excellent. They did everything in their power to make sure that I was a happy customer and they did just that. I was not expecting to receive a loner car to get my bedliner put in, and not only did I get a loner car (2011 Malibu)that I loved, but I got a cup of coffee for the road. I am also very happy with the workmanship of the Inyati bedliner. Thank you Freeway Chevrolet. This will be my first stop when shopping for my next vehicle.

warrenj

11 de may. de 2011

Both of our vehicles came back with an overspray like substance, very gritty. We just had both of the vehicles detailed and the paint was as smooth as can be but not now. We are very pleased with Freeways service but the condition of our vehicles after we got them back was very disappointing. We did not discover the mess until the next day so it was too late to say anything. In addition, we did not find the intermittent problem with our transmission even though we left it for two days.

jfrance007

9 de may. de 2011

I am satisfied with the experience I had for my routine Maintenance I service, however, I find it perplexing that in the past when I have had Maintenance 1 or Maintenance 2 service, items needing attention were pointed out that were not pointed out this time. Specifically, I was told during a previous visit that my power steering fluid was dirty and needed to be replaced. I did not replace it and there was no mention of it this time. I was also told on a previous visit that I needed an alignment which I did not have performed. There was no mention of the need for an alignment on this visit. As you might imagine, the inconsistency in the recommendations I have received from your service department causes suspicion in my mind regarding the integrity of your operation, and I'm really only coming back because I have a lifetime oil change discount card and I assume all my maintenance records are stored on your computer for warrantly purposes should I ever need to invoke the warranty.As an aside, your sales team tried to deceive me and/or flat out lied to me a total of eight separate times during the sales process and I would never buy another vehicle at or recommend your dealership.

iabcaz

6 de may. de 2011

The Dealership was great, got it in, and repaired it the same day. The problem I have is with General Motors, the HHR's have an ignition switch that is bad. GM should have had a recall on them, and the Cobalt's with the same ignition switch that wont turn the engine off. GM will probaly have a recall when someone get injured or dies from not being able to tun the engine off. The Dealership gets 4 stars, GM gets minus stars.

divinepd2

2 de may. de 2011

Vince was extremely friendly and helpful! I couldn't have asked for a nicer person. I had a pleasant experience bringing my car in for service and was very happy with the cost. Normally I dread having to take my car in for service, but in this case my service was very efficient.

CDRJVO

25 de abr. de 2011

I brought in a 2007 Outlook that I had purchased new in Davenport, IA, with 98,700 miles that had two warranty issues covered by the 100,000 power train warranty. I was treated as if I were a long time honored customer from start to finish. I was given a loaner so I would not be incovenienced due to the extended time frame of the repairs. I was kept informed of the progress. The job was done right the first time. A great experience all around. Freeway Chevrolet now has a new customer because of Roger Young.

arcollins

24 de abr. de 2011

The service was quick, friendly and cost effective. Ron offered very good customer service. I didn't need a wash but needed my car vacummed. He arranged that. He did promise what he could delivered. He managed my expectation around getting my light fixed. I was not surprised by the service or cost. I really appreciate him communicating with me frequently.

Blair Collins

21 de abr. de 2011

I gave the "completely satisfied" rating that I did because Dave went above and beyond what anyone would expect to make sure that my suburban adhesive side mouldings and driver side lock were fixed, and he tried to get me a courtesy ride back to my home, but when he found out that the shuttle was full, he gave me the use of a loaner car so that I could wait out the day at home. Thank you Dave, for making our experience fabulous.

lister1

20 de abr. de 2011

Great customer service. Jim took his time in showing us the vehicles and answering our questions. Jay is friendly and out going and a pleasure to work with. they make a good team. when we had to use the service dept in the past we were treated well there also.

wetbutt

19 de abr. de 2011

Have used you many times before, on visit last year you lost our antenna and valve caps and we had to buy a new one one.Yesterday you lost the antenna once again and you washed our car and some how managed to soak the passenger seat and carpets.On asking your young staff member he said ohhh no not again, and we eventually found the antenna stuffed down under the rear seat.We had to drive to Phoenix with a soaking saturated seat.I asked for a seat cover but the guy who washed it could not understand English very well and just looked at me. Tahoe oil change.........Jackie Hehr Chamberlain. UPDATE.......................... WE WERE CONTACTED BY JOHN FREEMAN AND VINCE, AND THEY HAVE KINDLY OFFERED TO PUT THINGS RIGHT FOR US.IT HAS INSTALLED MY FAITH IN THE COMPANY AGAIN......THANK YOU.