Liyahjones

15 de nov. de 2016

I went online and did a credit application and Jurmaine called me within minutes. Which really impressed me. I had been looking around and had been turned down literally everywhere. Jurmainetold me that he'd get me taken care of and he was true to his word. Needless to say, I'm enjoying my new Kia Rio. I have friends looking for a vehicle as well and I'm sending them right to Jurmaine. Thank you guys so much for helping me.

Rudolph Williams

15 de nov. de 2016

We went here with the thought that we wadnt gonna be able to get into a vehicle. Our salesmans name is Jurmaine and he was very helpful. I told him that i had a repo a few months ago and he told me not to worry and that he was gonna get us taken care of and just as he promised, he delivered. I will make sure that every one i know come and check you guys out. Thank you jurmaine.

Vlopez

15 de nov. de 2016

My mom and i went to fredy kia to check out the cars and the specials they have.. Salesman Mario was really helpful and showed us 3 different cars. He was really patience with us. My mom ended up liking the 2016 sorento. We met with Rafael to explain to us about the financing and the whole buying a car process and it went really smooth. They gave my mom several warranties that no other dealer would give you. We left the dealer driving a 2016 sorento. Thanks to rafael and mario for explaning to us every single detail during the process. Would i recommend fredy kia to my family and friends? Of course, i will be sending my family and friends.

Kristina

14 de nov. de 2016

Let me start by saying that I absolutely hate going into car dealerships because I feel like all salesman are a bunch of vultures... I went into Fredy Kia today just to get an idea of pricing on a new or used car, I cannot afford to purchase right now, but when I went in I was pleasantly surprised to meet Neil Westervelt. I must admit, I was probably a little rude because of my experience in the past, but Neil was extremely polite and did not pressure me to purchase something today. We discussed different options and I was very happy with my visit. I will definitely be back to purchase my new vehicle from Neil!!

Mrschap

14 de nov. de 2016

I recently visited fredy kia. The young man that helped me was very polite, helpful, an really knew what he was doing. I'd recommend friends to come here. Thank u fredy kia.

Sunshine23

14 de nov. de 2016

Jay's customer service was a great experience. He gladly assisted my vehicle without having an appointment. Such a convenience for me to leave my vehicle and Christmas shop at the near by mall.

Rub21

14 de nov. de 2016

Customer service was good thanks to Sam I got a brand new car he was friendly and straight to the point making everything easy and fast.

smith

8 de nov. de 2016

i was getting ready to but a car from them and got ready to sign all paper work and notice they had a We/Owe ads. i ask and they said it was for clay waxing the car, winshield coverage and some other junk. this was never discuss and i was never informed. Stay clear of Michelle she is the sales manager and crafts all of the shady stuff that goes on. Stay away from Fredy Kia, my heart goes out to the customers that they are ripping off.

LORENZO MONSIVAIS

7 de nov. de 2016

SALESMAN WAS VERY ATTENTIVE AND REALLY CARED THAT BOTH MY WIFE AND I WERE COMPLETELY SATISFIED. HE EVEN WENT OUT OF HIS WAY TO SPEED UP THE SALES PROCESS AND GOT US APPROVED EVEN BEFORE WE SELECTED OUR VEHICLE. THIS IS OUR THIRD VEHICLE AT FREDY KIA DEALERSHIP AND STILL VERY HAPPY WITH THEM.PLEASE GIVE TYRONNE A CALL, HE WILL TAKE CARE OF YOU

Optima4ever

7 de nov. de 2016

My experience here was great! When I walked in it felt kinda wierd but after I met my salesman Claudio he made the environment feel a lot friendlier. I'm glad I came here and I'm also glad to say I worked with Claudio and he helped me get into my new optima.

ryan

4 de nov. de 2016

We had no issues what so ever, Tyrones service was excellent by far the best. I would take anyone to him! I definitely recommend this guy to anyone!

Kialover79

31 de oct. de 2016

Although I wasn't able to drive off with a new vehicle I am completely happy with the service they provided when I am completely ready to buy my new forte I will go to them again. Everything just felt right.

GodsChild2

31 de oct. de 2016

Horrible service department!! My car went in for my sunroof to be repaired and I came back with a broken arm rest/cup holder!!! I called and the manager and tech denied that they damaged my car! I will never go back and highly recommend you don't take your car there to be repaired!!

Amy Burnett

20 de oct. de 2016

Salesman David Combs was great, financing took a little longer than expected

Ediris Ojeda

7 de oct. de 2016

This is my second car with Fredy Kia. Excellent service!!!!

Mary T. Cutchin

28 de sep. de 2016

Kia loves black and they aren't giving the buying public enough choices. I dare say they've lost sales because they have too many cars with black interiors !! I do not want a black interior not do I like a dark exterior. My first meeting with Roberto went well but I didn't want black interior. As I was leaving Michelle came down on price but I couldn't get past that black interior. Went and looked at Nissan but I really wanted the Sorento. Mario had been on vacation and called me twice upon his return. Wrote him an email and told him I wanted a white exterior with beige interior. They really tried hard to find the car for me. Very few in Houston, Texas !! Called and let me know they had the car at their dealership. I went the next day and met with Mario and Roberto, two of the most polite, understanding, and helpful sales people. I had a personal issue that came up and had to return home but I told them I'd be back. And I was !! Finished the paperwork and traded in my (almost) 13 year old car which was a great car. Before leaving the showroom Michelle came over to speak with me which I truly appreciated. She was so kind. They were all so nice and accomodating and sensitive to the "issue" I'd had earlier in the day. Told me to come back anytime even just to say hi. Overall good experience and I LOVE MY 2017 KIA SORENTO !! Thank you !!

Jose

26 de sep. de 2016

I went into kia on a weekday afternoon just to look around. I eneded up walking out with a new kia forte. Mario Paniagua found the perfect car for me and made all the paperwork so easy going throughout the process.I recommend Fredy kia to every friend in need of a car, but also the staff such as Mariothank you Mario and Fredy kia

Mrs.A

22 de sep. de 2016

Called to try to get answers to some questions I had & I kept getting thrown around from person to person left several messages to see if anyone would call me back but I was the one calling hours later. I understand there are more customers that need help but I am a customer too, it seems like when they want to make a sale that's when EVERYBODY is available to answer ANY questions you have.

Kerrilisal13

18 de sep. de 2016

Well i been having my car now for 4 months.. Yes i have high miles but if u keep up your basic stuff on your car... You will be ok.. Karla was awsome very friendly..direct not going mislead u... Will give YOU the opportunity and work with you if things happend... I LOVE HER CUSTOMER SERVICE...I have and will keep recommending people to Karla

Debbie Mendoza

23 de ago. de 2016

Grant, Nick and Theo were awesome. They made everything smooth sailing. Thanks guys!!

Pam Uresti

11 de ago. de 2016

The facilities are too crowded, no privacy, too many salesmen sitting around. Grant was a BULLY! Thankfully, Mark, Mario, and Michelle stepped up after I was treated badly by Grant. Michelle was the perfect professional and should train all sales persoonel athe Fredy Kia. She's the best sales person I've ever dealt with in my entire adult life abs I'm 50 years old. Mario was kind and professional. Mark played an important role in being sure I talked to the right people. Again, Grant is a jerk and I walked out on him. Michelle called me and restored my faith in the dealership.

April G

3 de ago. de 2016

Mr Williams exceeded all of my expectations as a sale associate. He was very helpful and informative in the entire proceess.

yan wang

27 de jul. de 2016

This complaint will be reflected on the company's BBB Business Review for 36 months from the close date with the following language: "The company failed to respond either to the consumer or the Bureau to the complaint(s) filed."Fails to perform the insurance content Unilateral breach of contract

Gleezo

30 de jun. de 2016

This company condones theft by its employees. A down payment was received by a sales associate who took the money and quit. This company did not step up and return our money. This company is horrible, do not buy here!

michele

29 de jun. de 2016

I called Nick Knightly today from work because a friend of mine told me how effortlessly she was able to purchase a car. I was highly doubtful because I have some credit issues. I should have had no doubt at all. Nick was amazing. He was able to get me approved in less than 30 minutes with less money down than I expected. He got my payments exactly where I needed them and I am going home in a brand new car TONIGHT!

sherry adams

25 de jun. de 2016

I was very pleased with my salesman and the service i got.

Latesha Kattner

17 de jun. de 2016

This was our third KIA and Sam Smith made the process fast and easy. Thank you Sam Smith Haley loves the car From The Kattners

Ebonie Feast

27 de may. de 2016

I was very unsatisfied with my experience this time. The first time I came to Fredy Kia, my car salesman was Randy. He was awesome and I was able to walk out with my 2015 kia rio the same day. It has been almost two years since I had my car and I was thinking about a trade in. I got a call from Edgar about a buy back and made an appointment. The day before the appointment Edgar asked me to reschedule because of the weather which I did. So the day of the reschedule Edgar confirmed my appt with me. He also confirmed again the day of. Thirty minutes before my appt, in route to kia, someone else called me and asked if I could reschedule AGAIN because they were short staffed. (Which I told them no because I'm coming all the way from across town). Then they tell me well we are going to have get someone else to work with you meaning I couldn't have the guy that set my appt because they were short staffed. That's not my issue. Already bad customer service and I didn't even make it to Kia yet. When I arrived to kia Jonathan approached my car, not professional at all, I didn't even know he was a car salesman. We sat in his office all he had me do was sign a paper, tried to MAKE my dad sign as a co-signer, and did not give enough information. He told me he did not have a answer for me because the banks was closed but it was "looking good for me". He stated he would call me the next morning with the next step. I waited all morning for a call back. I had to call back three times to speak with him just for him to say sorry it was not approved. He did not say anything else, no other options I had to say something just for him to respond and say bye. Terrible, terrible, terrible. I'll give my business and money to someone else. Never again!!!

Hend123

19 de may. de 2016

Went to buy my wife a Kia Soul, we agreed on certain terms and they drew up the finance paperwork. Though it was my fault for not double checking I had not noticed they had raised the interest rate 4 percent. I didn't notice until I got home. I guess that's what happens when you trust what they are telling you and not double checking behind myself. They took advantage of me for being a first time buyer. Can't blame anyone but myself but they shouldn't have pulled one over me.

colinjennifer

17 de may. de 2016

I recently traded in a 2013 Kia Optima for a 2017 Kia Sportage. My husband and I are beyond pleased with our purchase and with the help we received. Mario Paniagua was very helpful, he was able to answer all our questions, and found a vehicle which is a perfect fit for our family.

desireesdollden

17 de may. de 2016

My salesman, Nick Knightly, was very attentive to ALL THE LITTLE details that I was interested in.I ended up getting the car and the deal I wanted. The sales manager, Michele, was awesome in making sure I understood all the details of my car buying experience. I had a very positive experience all the way around. Thank you, Fredy Kia !

Roberta_matthews

14 de may. de 2016

I got my 2016 Kia Soul and loved driving it so much during the test drive. I had to spend some time here at the dealership to get the financing done but once the process was over, it was worth the wait! The sales people were very nice and helpful, too!!

Richard Montoya carolina martinez

4 de may. de 2016

We dealt with wally very staight up guy ,very helpful no rush at all help us out. Not trying just to make a sale at all and made you feel comfortable. Good guy

jmhernandez11

1 de may. de 2016

Luis was a great salesman from the get go. He was honest and very helpful with the information we needed in order to purchase a new vehicle. He also made the experience easy in getting our new Kia Forte. I would definitely recommend him to my friends and family, in fact my son and daughter-in-law will be in next weekend to purchase a new vehicle from Luis.

Loretta the happy Kia Soul owner

29 de abr. de 2016

I purchased my first Kia soul 2 years ago at Fredy Kia .. I've been a very happy customer.. It's never had one problem.. never had to go to the shop for anything.. I love my Kia... But wanted some upgrades.. Leather seats and possibly a sun roof.. Today I traded in my 2014 Kia Soul, at Fredy Kia, for an upgraded Kia Soul 2016 ..I could not be happier.. My salesman, Sam Smith, helped me find my perfect Kia.. My dream car... He took care of everything for me.. The people in the finance department were even more wonderful.. I could not ask for a better car buying experience.. So I'd like to thank Sam Smith and the entire crew at Fredy Kia gulf freeway.. Thank you for making this my best car buying experience ever.. I am a proud Kia Soul owner..

Stwphen happy customer

26 de abr. de 2016

I think this dealership was very helpful throughout the whole car buying process especially my salesmen Luis. They helped to explain everything to me and kept me smiling the whole time I was there. The whole staff was very friendly.

Hannahhammer

16 de abr. de 2016

Luis was very helpful and friendly! He made the process quick and easy! Very professional and courteos service. Would definitly recommend to a friend. Good quality cars and amazing people!

LadyRita

13 de abr. de 2016

Jonathan got it done. My time was limited, and I was rushed. It mattered to me more than anything that he listened to what I wanted.

Shaebell96

12 de abr. de 2016

Everyone was very friendly. My sales consultant was Luis Delcid and he was very helpful. He explained everything completely and made sure I had no questions when we were done.

momoftwo1963

7 de abr. de 2016

I recently spoke with Nick Knightly to inquire about a new vehicle. He was extremely courteous and patient in answering all my questions and concerns. I will be coming into the dealer in a few weeks to purchase from him.

Kenalida

4 de abr. de 2016

Luis Delcid was amazing! We wanted a Soul, so he got the model we were wanting with the options we asked for. Then he immediately gave us a thorough explanation of the options and how everything worked. THEN we talked price! We enthusiastically recommend Luis and Fredy Kia!

Enciso123

2 de abr. de 2016

The person who helped us get our car was really nice person have no problems and everything was clear amd we understood everything good and great

Pupster08

2 de abr. de 2016

JB and Thomas did an amazing job helping us... They worked so hard to make sure we had the car we wanted.. They did everything they had to do...we are very happy!!!

Mykeg

1 de abr. de 2016

Luis Delcid is great, sold me my first new Kia and even took the time to show me around the car and all the features it had to offer!

Rob C

30 de mar. de 2016

They were so good to us very professional made us feel welcome. Jermain Easter was the best salesman ever we will let all our friends and family know where to come

Soul Survivor

30 de mar. de 2016

My visit was quick and stress free. Fredy Kia will definitely see me again accompanied with my friends. My salesman Lamar Dorsey was fantastic. Two thumbs up.

Maria Trejo

28 de mar. de 2016

I wanted to trade in a vehicle and JB and Cedric were great help. They were attentive and able to get us a great deal. Maria and Francisco are happy with purchase!!

Kat123

26 de mar. de 2016

JB was great guy he got me in what I wanted it was awesome in out....quick service and was very great with all the ins and outs of the car. Thanks JB.

Kiearaw

24 de mar. de 2016

My salesman josh was absolutely amazing he came out of his way late in the evening to pick me up and show me a car even without knowing he was going to make a sale stayed after close to complete it and kept me smiling the whole time. I would definetly recommend anyone to come see him and I most certainly will be back !!!

Rthomas

22 de mar. de 2016

J B was the salesman that helped us with our purchase of a new vehicle. You did a good job of making sure it was a positive experience for us. We will do business with the dealership again .Robert ThomasKristine Thomas

Gary L.Miles

21 de mar. de 2016

I initially visit Fredy Kia only after their invite from associates by letter. Asked for good deal on used car but my salesman refused to put me in a used car. I had $2,500-$3,000 . Refused that as well. Placed me in a brand new Kia Rio(2014) for $600 a month for $24,000. Representatives told me that after making some on time payments that I could come back in about a year and trade it in w/o a problem. I found out it was on lies for then to score a sale. Now here is the most important part... my sales person played with the numbers(money) to get me approved. They really suck. Especially finding out the car was only worth $7,000.

Jesriv419

19 de mar. de 2016

JB was very helpful and friendly. He worked to get us a good deal, gave us his card in case we had questions in the future and explained the features of the car well.

Ladyv49

16 de mar. de 2016

I got a used car from fredycars they lied about the car would not give me a carfax. They did not tell me the car was in a wreck they erase the computer would not allow me access to the carfax.the car has all kind of problems. Ask could i bring the car back they told me no. The car is a lemon and they are changing me over 16,000 that i could use on a better car.

Wolverine 1

15 de mar. de 2016

JB was excellent, and he made our visit so pleasant. The manager worked an unbelievable deal for my family. We are completely satisfied We will recommend our family and friends..

jwhitaker

9 de mar. de 2016

JB (Jay Bee) worked very hard to get me a good deal on a trade in I was in and out within 1 hour or lessI Thank God first and Thanks to Kia and JB (Jay Bee)!!!

Jeffholcomb888

5 de mar. de 2016

JB really helped out in putting me in a vehicle. Very friendly and couteous. Thank you so much. I'll definitely be back to purchase another vehicle one day.

John

3 de mar. de 2016

I Came into Fredy Kia unsure about what vehicle to buy Nick knightly and Chris got me into the perfect vehicle for my needs quick and easy, with no hassle.

cmontes84

2 de mar. de 2016

I had a great salesman who did more than needed, i had a bad attitude at times and his stayed calm and positive. He got me out in a awsome car, he is the best

domzep

1 de mar. de 2016

Came here looking for a jeep!!! Found is one and with our horrible credit they helped us!!! Nick knightly helped us out tremendously along with Chris Tinie.

Deshaun23

1 de mar. de 2016

Tony B was a great sales rep will recommend to everyone!!!! He took his time and helped me out The processs wasn't long at all either great work I will be back soon!!!

God First!

24 de feb. de 2016

Wally was our salesman and he was great. He helped my fiance find a car at a wonderful price. We loved him and the car.

Crystal's Challenger

16 de feb. de 2016

Went in just to Look for a car, was kindly greeted by Mr. Johnie Johnson, we told him about what we were looking for,he showed us some car,we picked out one, didn't work out, BUT the car I dreamed about we were able to get!! the whole process was so nice,from the sales person (J Johnson, which was very friendly,honest,respectfull,helpfull,attentive to our needs..).thought we would be there All day but Nope,very reasonable time frame!! would totally recommend my lived ones to Fredy Kia!!Thanks a bunchKelcey and Crystal Hunter

Melissa V Covarrubias

11 de ene. de 2016

I have been a Fredy Kia client since 2011. A couple of days ago we did a trade-in and Wally, our salesman, helped us greatly. He explained all our options thinking in our needs. We feel, as always that we made an excellent choice purchasing our new car. Thanks a lot Wally!!

Delbra

29 de dic. de 2015

Sam Smith was very helpful! Answered all my questions including those I didn't ask. He was able to go to bat for me in trying to honor all of my wants in a new KIA vehicle. He was honest, sincere, professional and patient when I was making my selection. While I was waiting to finalize the financial paperwork and maintenance expectations, he periodically checked on me to see if there was anything I needed as I waited. At the end of the day, Sam helped me clear out my trade in-in order to enable me to drive off in my new 2016 KIA SORENTO. It was a pleasant experience and all of his collegues were kind and professional as well. I highly recommend that you give Freddy KIA a chance to put you in your next automobile!!DelbraPSI NEVER felt pushed or rushed to make a decision! Thanks for treating a lady like a lady!!

Luis

28 de dic. de 2015

I Will thank Jordan Rodrigues he is very helpful and respectful, I give him 100 points because he did a great job helping me! Is a good place and people is very humble I recomended for sure!

Fredy Kia

8 de dic. de 2015

He is very fantastic,he met my income as far as the car payments. He made sure I came and got a car from up there he started working with me soon as I got there I didnt have to wait.I went in thinking I was ggone come out nothing like every other dealership he proved me wrong and to me that is fantastic customer service I will recommend alot of people to him a very lot he deserve it he got skills.I honestly can't thank him enough for it because I really appreciate it I can go on and on but its alot but thank you guys

Bigdog40

22 de nov. de 2015

I would like say that my experience dealing with johnathan Arrellano was awesome. Got me in a car without being pushy. Will definitely recommend customers thanks for making this so easy. Here's a shout out to Gloria Galvan and Cj as well ??Frank & Maria Salinas

rs2462

19 de nov. de 2015

I found a car online that we were interested in at a great price. Called to set up an appointment and they said they "could not find the car on their lot". I look on line again and they've raised the price $5000! They basically lied to me about their mistake instead of owning up to their mistake. hard to get information on the car, hard to get someone on the phone - just difficult to woirk with and I would not trust them.

j bran

18 de nov. de 2015

The used car sales department was nice and helpful. Big Al was great! The new car sales were frustrating, pushy, and didn't listen to any of our needs. The cars are "ok". They are not the best quality vehicles. I've already had several mechanical problems, but they did give me a loaner while my Sorento was being worked on.

Bruce

14 de nov. de 2015

Looking on Internet at Fredy Kia, was called by a salesperson, went to web site and filled out application.Zack called us and set up an appointment. We went to the dealership , it went so fast and we where driving out with a new car.Zack took good care of us, and explained everything to us.I recommend going to this dealership if you want a good experience. We got a 2015 Optima lx, thank you for the fiance manager And Customer service Representative who made sure we where happy.

vtf

11 de nov. de 2015

Thank you Jerry Garrett and Sam for getting me into my 2015 Kia Optima with my trade in! Liked that you always kept me in the loop of what was going on while I waited. It is greatly appreciated and great job!!

prgooden

29 de oct. de 2015

My salesperson was Terard Jackson, and he was all about customer satisfaction. Extremely customer friendly. He made certain that I left with the car that I came for.

ErinHernandez79

17 de oct. de 2015

I went in expecting the worse thinking I wouldn't get approved for the interest I wanted even though I had a big down payment. I met Mr. Marco Negrete a Finance Manager there and he was so professional and helpful. He didn't get me approved the same night and explained it was late and the bank reps were not available but promised to call me and update me the next day and did just that. He got me my interest rate I wanted and when I arrived to complete my transaction he provided me with my financial options and the benefits of having my extended warranty and other things. He made things simple and easy to understand and the whole process was smooth quick and easy. He is a true professional who cares about his customers. I would strongly recommend him and Fredy Kia to all my friends and family. I will continue to do business with them.

stevens77016

8 de sep. de 2015

I was called by a sales person to come in and look at a vehicle I was interested in. My husband and I drive for 40 min. to get there and they dont have the vehicle. Soooo, we check out another vehicle and 3 hours later get approved, but they dont want to give me a price! They continuously tell me that I've been approved but they could not give me a price on he vehicle because they wanted a commitment first. I've never heard of that.....guarantee that I will get a vehicle with them and they will give me a price. Hmmmm, that didnt sound right. They're vehicles are old and run down and EXREMELY OVER PRICED!!!!! Go somewhere else, save your time....Horrible customer service and definately in for the "con", not to sell you a decent car. RUNNNN!!!!!!!!

cjones58

3 de sep. de 2015

started the whole process in June and gave them $2350 for down payment. I got put into 4 different cars the last one we have had for a month and a half. We haven't signed any papers. We find out that they have stole our money and will not refund us the down payment and they took the car that we where in. They are crooks all of them.

Run

1 de ago. de 2015

This was the worst experience ever. They told me I was approved, I drove the car for two weeks and then had to take it back because they lied about the financing. Please run from this place.... They lie,lie, lie. I would give them know stars if I could.

Kia Owner

12 de jun. de 2015

While I was not able to find the car I wanted here, I was fortunate to have a great salesman. John Williams is the man. My past experience at Fredy has been very mixed- the usual lowball phone quotes and expensive add-ons that "actually" cost the listed price. Just be sure to do your homework, have good credit, and don't believe everything a new car manager may tell you.

Frustrated

9 de jun. de 2015

Just purchased a car here on Saturday afternoon. As is no warranty and I understand what that means. However not even after owning this for 24 hours all the service lights came on. Still waiting on a response on how to resolve this issue. I can understand after a few weeks of driving not to complain, but after less than a day?

Jenifer

9 de may. de 2015

If I could write this review with no stars I would. I would never buy a car from Fredy Kia. The first day I walked in I was in need of a car badly, yes they got me approved but after that it went down hill. I kept asking what amount was I approved for was never told, offered a Rio and I didn't want it so we went to the Forte and i agreed. The salesman then changed it back to the Rio. That day the amount was one thing and the next it was way more and payments plus they wanted me to pay 29,000 in the end for a basic model with no power locks or window. Are you serious, i will not be buying a Kia Ever in Life due to this experience !!!

vegasjack

7 de may. de 2015

These guys are lower then low. Worst experience I've ever had buying a car. It was lies after lies. Do not trust them. JOKE

mrsv0524

2 de abr. de 2015

My car began making a rattle and clunking sound on my home and then died. I was able to make it home and had Kia Roadside assistance tow my car to the nearest Kia Dealership (Gay in Dickinson)Gay informed me the reason I was having the problem is because the last oil change (done my Freddy's service department) they put 2 quarts too much oil and the oil was being sucked into the engine!They thought the car was fixed and it wasn't now not only is it making the horrible sound it also has the oil and engine light on.I called Freddy Kia and spoke to Jay, considering Gay told me they were the source of my problem I was having with my car in the first place. Jay said he would look at my car if I brought it to him but could do nothing further for me on another vehicle. This baffles me considering from what Gay Pontiac has told me the reason Im having the car issues is because a service man at Freddy Kia put too much oil in my car when they did the oil change last. I explained that to Jay and it made no difference.Jay with the service department is not trying to do anything to help correct the mistake that was made in the service department. His words to me were since I cannot supplicate the problem I cannot help you and I cannot agree or dis-agree the mistake was made here since I cannot duplicate it. After I explained to him that my oil light and engine light are on and the sound that was coming from my car. He told me if I wanted to drop it off I could. Why would I drive my car with the engine and oil light on from Texas City to Houston? Thats at least an hour drive. Furthermore why would a service department recommend I do that with the car being in that condition? 1 that is not safe and 2 that is doing more harm and stress to the engine.I am completely appalled by the treatment and lack of consideration for their customers.My car is my only means of transportation and I work 7 days a week!

Gina_Galvan

12 de mar. de 2015

My experience with Fredy Kia was excellent. Mr. Sam Smith sold me a 2015 Optima, he was very professional and friendly, he made me feel like family, I really feel like he gave us the best deal he could. I am so happy with my new car and with the way they take care of me! Thank you Fredy Kia!! Thanks Mr. Sam Smith! You rock!

Gina_Galvan

12 de mar. de 2015

My experience with Fredy Kia was excellent. Mr. Sam Smith sold me a 2015 Optima, he was very professional and friendly, he made me feel like family, I really feel like he gave us the best deal he could. I am so happy with my new car and with the way they take care of me! Thank you Fredy Kia!! Thanks Mr. Sam Smith! You rock!

MoeJingles

21 de feb. de 2015

These dudes are want to be huslers. Don't give them a "deposit" and Keep your back to the wall if you end up in this dealership. Liars, Cheats and Thieves. Most come from Durrett Motors and those guys try to bend everyone over

3-little-pigs

29 de dic. de 2014

This dealership is by far the most organized and friendliest I have been to. Sam Smith and Josh kia manager helped me out and was very knowledgeable when it came to cars they were also Caring, Giving, Super helpful Hard working, excellent people skills and great with my kids Yes. I would highly recommend Sam Smith and Josh at Fredy Kia. Fredy Kia was a great place to purchase my new car. Thank you Sam and Josh you both worked so well together on helping me make my decision obvious

MLR

16 de dic. de 2014

Dealership is awesome, but trying to get a refund from them is crazy. Still have not received mine and i have been working on it since September. We are now December 16.

Brooke5

28 de nov. de 2014

Called and was put on hold for TWO HOURS. This dealership is a joke they will put out a promotion then screw you over as much as they can. Do not go to this dealership not worth the time.

Clarissa

20 de nov. de 2014

Megan was wonderful to work with! Even though we weren't able to make a deal, Victor Cruz (manager) was honest and fair! We definitely recommend this dealership! :)

Clarissa Ridge

19 de nov. de 2014

Megan was wonderful to work with! Even though we weren't able to make a deal, Victor Cruz (manager) was honest and fair! We definitely recommend this dealership! :)

shuaibm2

29 de oct. de 2014

They called me and asked questions about my VIN and social security. Then they said you are qualified for a new vehicle with SAME or EQUAL amount of minimum payment that you currently have. I unfortunately believed on them and became happy. I went there and wasted around 3 hours. They were offering much higher than my current minimum payment. I strongly recommend please don't waste valuable hours of your precious life. I have experienced same thing three times.

Josh Mcknight

21 de oct. de 2014

I recommend everyone should go to Fredy Kia for their next vehicle purchase. Ask for Victor Cruz. He really knows what he is doing and is the best at what he does. He helped me beyond his job scope and for that I thank him graciously. Victor Cruz is an honest person and I trust him fully with my business. I will never go anywhere besides Fredy kia for any other purchase in the future. Thank you Victor Cruz and Fredy Kia for making my dreams come true.

EricaB

10 de oct. de 2014

I am glad God led me to this dealership. The sales representative Able made me knowledgeable about the history of KIA and their cars and Bonnie helped me to find the perfect car for me and seal the deal. I felt very overwhelmed about making this purchase, but the Manager Victor Cruz went out of his way to ensure that I was comfortable in the decision I made in the end. Thank you Fredy for giving me a new start.

gifted1

24 de sep. de 2014

He is the best salesman ever. He is very patient, he is very easy to talk with , I had a wonderful experience with Ray Washington.

uccrobbie

6 de jul. de 2014

Friendly.. Helpful... Worked with what i had..Wouldn't buy from another dealership ever.. Love my car.. Best deal in town.All around great.. Thanks..thanks .. Thanks !!!

kennishaskelton

19 de jun. de 2014

I purchased my car from AK he was OK. I was told about the Referral Program... So I refer my brother and sister who both purchased brand new Kia Optima's on the same day. $200.00 easy I thought. . NO... I have called and called to try and resolve the issue when I was finally advised that I will not get my referral because the loss money in the deals made with my sister and brother. I am completely confused as to what this has to do with my referral. I have reported their false advertisement to the BBB as well as made a complaint with the Texas Attorney General. I plan on contacting Mr. Martins supervisor today as I was told Monday he would call me back. I will not let this go until Fredy Kia gives me the Referral or they are reprimanded for false representation. I hate when people yank my chain!!!!

marybethcrouch

25 de may. de 2014

Josh and Sam were there for us every step of the way. They helped us choose the right vehicle that would fit our needs and found us a bank to finance us, (huge help). I didn't think we would have been able to drive away in a brand new car, but thanks to Josh and Sam, we did! Some places you cave to compromise price for service, but not at Fredy Kia. Awesome price. Awesome service. Awesome car. I will definitely be back for another when my daughter starts driving.

Spoiled Rotten

25 de may. de 2014

Absolutely above and beyond ANY dealer I have ever done business with? I have been buying cars for about 30 years from the South side to North side to the East side and back South. They were easy to work with, trustworthy and dependable. Not only did they come through for me, we are now buying my son one for Graduation.. I highly recommend doing business with them. Additionally the service department is very knowledgable and provide a quick turn around.

aherna123

19 de may. de 2014

This is by far the worst dealership I have been to and in existence. This place is full of xxxx. The people are very unprofessional and the manager will promise you his mother's life to get you to sign a car. This place is rotten and I have no idea why they even get business.

Stberry06

12 de abr. de 2014

The initial contact was much different than I had experienced before. I was in constant communication with my salesman William and his promptness in returning my phone calls or text messages. The process was more of a delight when I sat down with Charles in finance. He like William had a pleasant attitude and that made me feel at ease. It would be a pleasure to recommend Fredy Kia to my friends and family for their next car buying experience.

claudia9248

9 de abr. de 2014

I have purchased a vehicle with Fredy Kia about almost 2 years ago. I have referred a friend to purchase a vehicle and still YET to recieve a referral fee.. Advertisement of referring customers, we would get a "$100" fee. I think it's just a bunch of BS!. I have dealt with a William in the internet Department and have gotten nothing but run around. I really upsets me that why say 1 week to pick up the check on Wednesday or Thursday to now stating "Oh still waiting for Fredy's signature".. Really???!!! I just hate for when people give you the run around and don't get nothing done. That's why I have filed a complaint with the BBB and TX Attorney Generals Office for the misrepresentation that they are giving. I will no longer refer anyone. It's not so much about the money, but the false advertisement and misrepresentation of the company!

drperk

14 de mar. de 2014

I made an appointment for 7 am but apparently the service rep made it for 7:30 am so now I will be late to work. Thanks for nothing Fredy Kia

Marlavasquez

1 de mar. de 2014

We had a wonderful experience with the purchase of our new vehicle. The friendliness and speedy process was the best. Dwayne Curtis was exceptional! We would highly recommend his services to friends and family.

mrhouston

14 de feb. de 2014

William was very help along with his supervisor in helping me fulfil a need. They were successful in getting the deal i needed Thanks agaim guys Roceal

clthompson73

11 de feb. de 2014

The ONLY positive of dealing with Fredy Kia was my salesperson, Marilyn Holguin. She was fantastic and went out of her way to help me even though I ended up purchasing from the buy here pay here lot of Fredy Kia. Marilyn provided excellent customer service and support both before and after my dealings with the buy here pay here lot. Although I would advise anyone to not deal with Fredy Kia, if you do I highly recommend asking for Marilyn Holguin as your salesperson! Thank you Marilyn for your help!

Sherry Parker

9 de ene. de 2014

Superb, refreshing experience! Professional, integrity, precise, thorough, organized, caring, respectful. No false pretense. Keeps his word. Patiently answers questions, gets you in/out. Best experience.

lillipho

7 de ene. de 2014

Abel was such a great experience to work with. He made sure I was comfortable and answered all of my questions and concern. I definitely going to recommend Fredy to my family and friend.

loydsorrow

3 de ene. de 2014

Joshua really worked for me he walked me through everthing and he told me when it was a good deal go to Joshua he is awesome

gin0726

2 de ene. de 2014

I had a great experience here and absolutely love my new car! I paid what I wanted and even got 5 years of free oil changes. I will be back and tell all my friends about this place!

2014kimberlygietka

1 de ene. de 2014

I tried to get a car a month ago from a different dealership... It was a complete hassle. I was iffy to try again, but a friend of mine recommended I go to Josh at freddy Kia. I got a brand new 2014 kia soul with no frustrations. Josh took very good care of me. Alan in financing, was also very helpful. I will be recommending everyone I know, and don't , to go to Joshua.

LisaLW

27 de dic. de 2013

Brian was very friendly and did not play games. He listened to us and got us what we wanted at the price we needed. I had been frustrated with other dealership and was about to give up. My daughter needed a car and I was there to make show she did not get taken advantage of. She now has a car and is very happy. I am so pleased that I am now working a deal for my daughter in law.

rmedlin13

13 de dic. de 2013

Angel is a GREAT Sales Rep. The Service Dept. is Opposite on the other hand!I had a used Kia still under warranty. The radio was under warranty and needed to be replaced and when I picked up car, it the dash was gouged badly. They have you sign, hand keys over and hope you hurry out of there. I traded that in for a Brand new Kia and the rim was needing replaced due to hitting curb from being test drove or someone else, (somehow.. unknown to me as it was there when bought) a dent was in the edge of body, went in shop and when I went to pick up, you could still feel and see it. Trying to get ahold of Service Manager for 3 weeks, still have not heard from him. I have called the dealership and put on hold by several people after they pick up the phone, sat on & off hold for 25 minutes and still no one has helped me or tried fixing the issue.. I hung up and called Owner... waiting to see how long till this is fixed. GO Elsewhere if you want Great Customer Service from all Employees and returned phone calls!!!

Breezideezi

11 de dic. de 2013

This lot is really terrible . They prey on single women and tell you anything to get you in a car . They're pushy as xxxx too ! I left initially bc of them constantly trying to put me in a $20000 vehicle . The deal aS sketchy , with many xxxxx and unexplained fees . A month after buying my 2011 Malibu , I'm already playing for a cam shaft repair . & Alejandro is TERRIBLE. He's a childish misanthrope with no knowledge of the car business . He promised to pay me $100 on my first note and even signed an agreement doing so yet he has been dodging me like the loser he is . DONT EVER BUY HERE. Kia vehicles suck anyways

Chocolate2013

10 de dic. de 2013

Angel took positive time on Wednesday for my test drive and understood I needed to return with my wife for final decision. No real pressure, just answering questions about the Cadenza. We returned next day. Angel was off and Richard assisted us and we understood that they both helped each other and not taking another ones sale. Richard was also very positive and upbeat and made a very smooth sale. Very impressed that we were in and out with a new car within less than three hours. Thank you for a good experience and we will recommend Fredy Kia.

mangofields

7 de dic. de 2013

It was a wonderful experience, I must tell you. As a first time buyer I had already been to several other places and left dissatisfied or just plain disgusted at the terms offered. At this dealership, I saw that desire to sell. Both Jeremy and Mr. Foster were amazing and went above and beyond to accommodate my budget and what I was looking for. The finance manager, whose name I cannot recall at the moment made the rather tedious process of going through paperwork a breeze and was very thorough. Jeremy even salvaged my parking stickers for me, braving the cold. They made the whole process feel less of a transaction and the service was comparable to a dealership of a luxury brand.

littletike14

24 de oct. de 2013

I went in this place to purchase a new car and by the end of it they had me in a car that I did not want. When I asked for the carfax they told me that the car has never been in any wrecks on carfax or autotrader. Come to find out a month later after having the vehicle this car has been in 4 wrecks and they wont do anything about it. So now I have a car that I am pating way to much for with a value that it is not even worth. I would not sugest this dealership for no one to go to. The only thing these people care about is money they don't care if you are satisfied with anything. Do not go here!!!!

tgschultz

3 de sep. de 2013

Great experience with both the salesman, Jerre Garrett, and the financial analyst. They were very considerate in addressing any issues I had. Would highly recommend this dealership!

Msweezy101

25 de ago. de 2013

My overall experience was good I came in to just look around .really didn't have a lot to put down and ended up leaving with a brand new vehicle the people where very friendly an informative I would recommend everyone I know to go here.

Deshay_M

31 de mar. de 2013

I went in to this dealership looking for a used car. I saw many salesmen walking around (actually playing with a ball with each other to be more accurate) and no one approached me for quit awhile. Once I was greeted, I picked out 2 cars I was interested in. It took them over an hour to find the main car I wanted keys. I finally got to see it and ran numbers. The car had some dings & a lot of miles but was prices as if it were NEW! after getting frustrated I decided to leave but they saidgo ahead n test drive it. I told then I wouldn't want this car until the price was lower or my note was where I wanted it. I had that car for over a week and no one would ever tel if they were lowering the price. Finally after having it a week they said I was approved but silk at the same price and they stated that they were never going to lower it...gave them the keys n never looked back. Stupidly I returned to look at a car I saw online. Before coming I asked if it was still available and they said YES! Once I arrive I had to approach some because yet again the salesmen were the least concerned about assisting their guest. I asked the first person I saw about the car and to my surprise it took them an hour of us driving around the lot and asking other salesmen where the car was at to realize they didn't have it. I drive 30mins out of my way to get terrible service, hearing disrespectful language, oh and being hit on when all I wanted was a car! The WORST DEALERSHIP EVER!!!!! I will NEVER return, inform everyone I know of the unbelievable bad experiences there! And the bad part is I know of 5 different individuals I have spoken to that had gone there and confirmed the same bad experience. I'm shocked this place remains in business!!!!!!!

cindrew

27 de mar. de 2013

None of the financial information lines up or can be tracked and NO ONE at the dealer is capable of explaining the deal . They made the biggest mistake by letting a customer walk out the door unhappy. Happy with the car, so far. Not at all happy with the service. These reviews are clearly padded because there is no chance that they have 4 out of 5 on their ratings.

gretchel

11 de mar. de 2013

I would NOT recommend this dealer if you're buying a USED CAR!!! The license plate takes FOREVER. I've had my car since October 2012 and it's March 2013 and I still have not gotten my license plate....WTF is going on with this people??? Is the car illegal or something???? I've only received excuses after excuses and no one seems to care. They even hung up the phone when I call and ask for someone who can help me with this problem. They always say: give me your name and number and someone will call you..... NO ONE EVER CALLS ME!!!! This has been going on for 5 months now. Don't you think it's ridiculous? 2 Months ago I received a phone call from a woman called "Elizabeth" ext 144...she had told me that the woman who was in charge of the license plates had been fired because she was not doing her job, she asked me to bring my car for another inspection so that she could give me my license plate. I took my car there and they did the inspection, she told me to call her in 4 days and I did but she never answers and everytime I speak with a receptionist to see how can I reach to her they say: she'll be back in an hour.....then I call after the hour and they say: she is not working today!! And the excuses go on and on and on!!! It's FRUSTRATING!!!! Should I sue this dealer?....Some one please recommend me something!!

ANAHIAGUILAR

31 de ene. de 2013

BOUGHT A 2013 KIA OPTIMA SX.IM IN LOVEEEE WITH IT.& I WOULDN'T HAVE EVEN CONSIDERED IT IF PETE WOULDN'T OF HAD THE PATIENCE TO SHOW IT TO ME & TEST DRIVE IT. I LOVE IT I LOVE IT I LOVE IT.PETE WAS AWESOME! I DEFINETLY RECOMMEND HIM AS A SALESMAN, HE KNOWS HIS STUFF! ;D

BobBertrand

13 de ene. de 2013

We already owned a 2004 Kia which we bought from this Dealer Site. That Kia has over 150 k miles on it and is still going strong. During a recent Family matter we needed a new vehicle quickly and we knew we wanted another Kia. After dealing with this dealer for over 8 years our first outreach was a web visit that was responded to quickly by Mike in the Internet department. I got to the dealership after 9 pm and the staff took good care of me, listened to what I wanted to me directly to the vehicle on the lot that I specified and even offerred to drive it to my house the next day so my wife could see it. We settled on some photos via text message and by that night I drove the vehicle home. I can honestly state while these folks mean business, they are customer focused, and met my price and needs down to the smallest detail. We will be doing business with Fredy Kia for the next 8 years and beyond as we are now a proud Two Sorento Owner Family of Fredy Kia's!If you live anywhere near I-45 and Alameda-Genoa, there is only one place to shop for a vehicle, Fredy Kia! Great job and tip of the hat to everyone at Fredy Kia, the Kia Dealer of Houston.

betasbest

27 de dic. de 2012

The reason why I would not recommend this dealership is that they charged me upwards of 16% over the sticker price on their "addendum" which was never presented to me. After the sale, I still have yet to receive the addendum as promised. They said that it was "different" for each particular car/buyer, etc. I can understand charging for paint sealer, fabric guard, etc. but to the tune of $3700! C'mom folks. Let my stupidity prevent you from making a huge financial mistake! Also, they did not apply the $500 internet special discount as advertised.

drideau09

25 de dic. de 2012

The salespeople were very friendly. My salesperson did a great job of explaining every step. The whole process took a little longer than anticipated but overall the experience was great. I would recommend this dealership to others.

chel4now

18 de dic. de 2012

The guys were very good and work as a team. I would bring others to them. I have been to other dealers and they do not add up to the guys at Fredy Kia.

lourdes1234

16 de dic. de 2012

Tuve una experiencia magnifica con el senor Mike Houston. El me ayudo y hablo espanol conmigo, explicandome detalles de mi compra. El me hizo sentir comoda y feliz en mi compra y recomiendo ampliamente este lugar con el senor Mike Houston. Fredy Kia es sin duda un buen lugar para los hispanos para comprar cualquier carro.

NBoston

16 de dic. de 2012

Zee was wonderful!!!! Helped us through the entire process. Finance department needs work, but salesmen SUPERB!!! Ask for Zeke in the new car sales department or Mike in used cars.

mleipart

12 de dic. de 2012

Mike was really great. He helped me find the car that was perfect for me and my family. He was also able to help me out with the financing. Overall a great experience!

diogonb

10 de dic. de 2012

Friendly and fair people, that was my first car in US, and I think negotiation toke a little more time than I expect, but I found out that is just the way it is here. Other wise everything went well, the sales guy answer all my questions and was very solicit.The only issue I found was the difference between what they have on their website and in stock at the store, I guess is just to get us there, but as I said, on I get there everything went well.

Valencia Simpson

2 de dic. de 2012

Everything was done fast an easy , I had my car in 3 hours. I really appreciate that fact that they honored my time when I went to the dealership. I thanks the Staff tremendously.

kemassey

1 de dic. de 2012

Being a woman, it is important to find a good Dealership.. The people at Fredy Kia are outstanding, made me feel at ease. Looking forward to doing business with Fredy Kia again. GREAT JOB, and I love my new car.

Will.i.R

25 de nov. de 2012

I went to Fredy Kia kind of scarred because of all the bad reviews I had saw. but after speaking with Miko over the phone he mad me really feel comfortable about at least stopping in to see what they could do for me. My credit isn't the best but Miko assured me that they are #1 for a reason, they have a great special finance team to help get people with not so good credit into a car. They didn't pressure me to and let me think about my decision while they stepped away. I see why this dealership is #1. Dealing with Miko was the best car purchase experience I have ever had and I hope he stays in the business a while because I will be purchasing all of my future cars from him. New or Used. This guy really knows how to take care of his customers and make them feel good about purchasing a vehicle. Thank you so much Miko! Anyone that is in the market for a vehicle, if you stop in to Fredy Kia, MIKO BERNSTINE is the guy you need to ask for if you want a pleasant experience. His manager, Mike Reymar wasn't the best, but having Miko there made him easier to bare. Mike Reymar just didn't seem to have much of a personality and was kind of stern. Overall though, this was the best, car purchase experience I've ever had. Thanks again MIKO! I will be sending all my friends and family your way!

rsumbler

23 de nov. de 2012

i've purchase my very first KIA (a Sorento). My salesperson Miko Bernstine was absolutely wonderful. He really wanted me to be comfortable and satisfied with my purchase. Honesty is very important to me. I will definitely send referrals to Fredy and I think I'm KIA for life now! His managers were also very, very helpful in making me a fair deal that I can feel good about! WTG KIA!!!

Mrs. Bonnye DFry-Ervin

21 de nov. de 2012

I purchased my first new car from Fredy Kia and my experience was a great experience. Mr. Miko Bernstine, was a gracious, polite, professional employee. He answered all my questions and didn't lie. He informed me what I would need before I came to the office and I am so grateful that he did. I saved my time and his time. He and I went for a test drive and I was excited about this being my first purchase. Unfortantely, I wasn't able to get my first choice of SUV's but he made sure I was I drove off in something! And, that say's alot about an employee that take there job seriously. Thank you again, Miko you rock!!!

BrookeB

21 de nov. de 2012

I highly recommend Miko Bernstine at Fredy KIA and Fredy KIA dealership. Miko kept in contact with me when my car took a few extra days to get here. He treated me with respect and was very helpful! Buying a car can be stressful but, Miko answered every question I asked and did not rush me. He handled himself with integrity which made me feel more comfortable. I stuck to what I wanted and he and his manager found a car. I love my car! I am very happy with my purchase. I highly recommend Miko Bernstine at Fredy KIA! One thing that I did not like at Fredy KIA was the group of sales people gathered at the front of the dealership. I felt uncomfortable when I drove in because the group reminded me of vultures gathered together. It's unsettling.

almabert

19 de nov. de 2012

This is by far the best Dealership I have been to, the people are spectacular!!!! They will do their best to put you in your dream car!

pinkladyrocks

31 de oct. de 2012

After many days of car shopping we finally ended up at Fredy Kia and were amazed at how well we were taken car of and how far they were willing to meet and beat other dealers prices. If you are in the market for a used car go to Fredy Kia they have a very large inventory and great prices.

ktaylor0131

31 de oct. de 2012

Great service, Friendly Salesmen and Internet team, GREAT FINANCE department as well. They made the impossible Possible!!! Overall experience was FANTASTIC. GO VIST Fredy Kia!!!

taylor

31 de oct. de 2012

Best KIA Dealer ever! I truly enjoyed my car buying experience with Mike Houston and FREDY KIA! I hate car shopping. But Mike Houston was the most knowledgeable and professional of any dealership employee I ran across and I shopped online with several KIA Dealers. I felt comfortable in all my dealings with Mike Houston and Fredy KIA. I got a great deal and 5 years of free oil changes from Mike Houston and Fredy KIA. I enjoyed being treated with respect and not being pressured by Mike during his sales process. Mike displayed integrity and transparency in all his interactions with myself and my family. I would recommend Mike Houston and Fredy Kia to anyone shopping for a car.

christina_713

30 de oct. de 2012

Wow..NEVER again!! Ill drive 30+ miles to another Kia dealership. Rude, slow and unprofessional. Im disgusted! Who curses in front of children..really? I guess they'll hire ANYbody.

Bigpoppa23

30 de oct. de 2012

Using the Internet is the way to go. I sent an email request to Fredy Kia to get luck and ge a response from a man named Mike Hamlin. He was right on point with his quote. They did not have the Kia Soul on the lot but they got one from somewhere else at no extra charge. Great experience!

smiley71

24 de oct. de 2012

If you want a no hassle good deal get on the internet get in touch with Mike Houston quick and easy deal highly recommended Fredy Kia

Nidhi

24 de oct. de 2012

Great experience! I got my kia forte from here. Mike Houston sold us thr car and he was very friendly, helpful and gave us a great price. I even got free oil changes :) overall great experience, I would definitely go there again!

r.pp.3

2 de oct. de 2012

Todd, absolutely the worst person sales manager in the business. I was shopping for a new car and Todd wanted a comittment before I ever saw a car. I wanted to see the car and take time to make a decision. This was my first dealer and I wanted to shop and compare but I was mostly interested in a Kia. He asked me could we make a deal that night, when I said no he became angry " I am not going to waste my time, I am only doing my job and I have ten kids to feed." This is not the place to buy a car from. Todd should be fired, or demoted to parking lot cleaner.

mandi813

30 de jul. de 2012

This was the absolute worst experiance i have had at a dealership. You have a very fast talking sales manager named Al somthing that really thinks he is smooth but he is just pathetic. He completely talked me out of ever buying a KIA from any dealership.

maverick697

13 de jun. de 2012

After recovering from a horrible experience from another Kia dealer in Baytown, I thought I would give the buying experience another try and stop by Fredy Kia. That decision lead to the purchase of my new Optima EX and one day later I couldn't be happier.I initially met with EJ who showed me the inventory on the lot and located the model I was looking for; except for the Tech Package which I was not interested in. He turned me over to his Sales Manager Al who worked with me to get an outstanding price on the car all while clearly explaining the facets of the pricing and demonstrating an outstanding attitude with honest discussion. I closed out my visit with Cedric from finance who had me through the signature process in a timely manner.I had all but given up on the opportunity to purchase a new car for my wife, but Fredy Kia turned that thought around and refreshed my belief that car dealerships can demonstrate customer service.

mhwalker

7 de may. de 2012

This place is a train wreck!!!!, The sales team has no idea what they are selling or how to treat someone who is ready to buy a car. I am kinda happy they treated me like crap because I went down the road and purchased a new sonata the same day. STAY AWAY FROM THIS PLACE. P.S it's dirty and stinks inside and run down

9930

12 de abr. de 2012

I had already done my homework and decided on a Kia Soul, after driving a friends.I got a great deal on my old trade-in, even though it was barely running. Salesman Mike Houston was fair and honest with me and easy to deal with...he really knows a lot about the cars he sells. I haven't tried the parts or service department yet, so I may submit another review in the future. But for now I am super happy with my Kia Soul!

Just saying thanks

27 de ene. de 2012

We came in just to look at the inventory, but by the end of the visit Coffee was so friendly/professional that I ended up driving out of there with a car. Easy transaction.

sallyh1

17 de ene. de 2012

My experience has never been so good until I came to Kia. They are the best! They got me in to the 2012 Kia Forte!! Carlos is the one who got me approved and got me a great interest rate!!!

lordkoo

1 de nov. de 2011

Ryan's under table tactic of lying about trade in values simply a waste of one's time and energy. He may claimed he has the best price in town but only by manipulating the numbers to make his numbers look good.New 2012 optima he tried to sell has prior damages that he refused to acknowledge about it.Dealership is dusty and infested with mosquitoes.