Gyreen

17 de oct. de 2016

I called in well after 9 AM and was given a 10:30 appointment. I arrived on schedule and was out shortly after 12. They had checked the alignment, rotated and balanced the tires, completed the oil change, completed a full inspection of the van, and had even washed and dried the van. Really top notch service.

Ted

12 de oct. de 2016

This was the fastest trade I have made. In about 1 1/2 hours, I traded cars and was gone. The sales & finance people were pleasant and everything went as I had planned. I knew what kind of deal I could afford, and they met it quickly. Facilities were very nice. Pleased with everything.

Xohmygoditsrodx

6 de oct. de 2016

I had a great experience at this dealership. I got a good price and I am very happy with the customer service I received. Thanks so much!

James

28 de sep. de 2016

2nd vehicle bought with Fowler. Both times went well. Bought from David Stanley and came back to Fowler. Much friendlier than David Stanley. Toyotas have been good to me.

ToyotaFam

22 de sep. de 2016

Great overall experience. Took a little longer than I wanted once my decision was made however. But overall I'm glad I chose Fowler Toyota.

Karen

20 de sep. de 2016

I had a great experience working with Justin my salesman. He was knowledgeable and very patient answering all my questions about the different models of SUV's .He worked with me until I found just what I wanted.. Scott in finance showed me how I could pay for my new Toyota without using my savings. I will have manageable payments with a low finance charge. The more I drive my new RAV4 Limited, the more I love it. Thank You Flower Toyota. Karen Strawn

Debbie and Gary Cox

18 de sep. de 2016

My husband (Gary) and I have never had such a positive experience in buying a car! Our salesman, Jessie Clark, was polite, informative, and Oklahoma friendly. We were so impressed with the Fowler facility, from the service department to the cool cafe and gift shop. We attended the new owner celebration and met another member of the Fowler family (Henry) who also provided more great information for the care and maintenance of our new car. I know we will be loyal customers and will refer our friends and family to this wonderful family owned business! Thank you! Gary and Debbie Cox

ToyotaDriver15

12 de sep. de 2016

Really enjoyed working with Hieu. He knew the specs on the car I wanted and was very helpful. He was friendly and courteous and I didn't feel too pressured. I was a little disappointed in the trade in value offered but overall they were very good to work with.

jklman

12 de sep. de 2016

Great experience with Sales Manager, Salesman, and Finance team throughout. I ordered a model that was not easy to get, and they did a great job getting me what I asked for.

Jim

10 de sep. de 2016

Sales and loan personnel were friendly and knowledgable. Overall a very nice experience. Thank you for helping us get into a nice vehicle with no hassle.

Betty b

6 de sep. de 2016

This was the Least stressful car buying experience we have ever had. Salesman was great and very patient. Would highly recommend this dealership and especially our salesman.

Horrible service

6 de sep. de 2016

A bad word spreads faster than a good word does. One of the finance guys "Jay" that has been their for quite a long time, almost took advantage of my mother. The guy that tried to sell the vehicle obviously did not listen to what we were asking for. Overall really bad experience. We did NOT purchase a vehicle and will never purchase one from here. Service Dept Rocks though!

NewPrius

3 de sep. de 2016

Brandon and Dillon were both very professional and made the entire car-shopping process simple, convenient, and most importantly, absolutely clear and straightforward. We will definitely return.

Eric113

29 de ago. de 2016

After getting beat up at nearby dealerships I came here and was shocked how nice everyone was and not so pushy to run your credit. I will for sure be back to buy another car here.

Engineer5

24 de ago. de 2016

We went to Fowler after locate the Honda Pilot on the Cars.com and TrueCar websites. The sales person, Michael, was very courteous and helpful. Throughout the purchase experience, I did feel pressured to buy he car. They obviously wanted to sell it, but they did not try to move me out of my comfort zone. Overall, a good experience and I got a good deal on the car as well.

Gerrod

17 de ago. de 2016

Stellar experience. Great sales people, clean environment, and awesome truck, exceptional customer service. After much research, nothing compares to the Toyota Tacoma, thank you Fowler!

Jessi1919

12 de ago. de 2016

I went there because I saw a Lincoln MKX on the website that was like the one that I had been looking for. The salesman, Joseph, was very nice, respectful and honest. I told them straight up that I didn't want to spend a long time there, and didn't want to haggle. I told them what I would give, and asked them their best deal. I didn't agree with the offer and was going to leave, and of course the sales managers started to come out to play their games. One went so far to tell me that they had already sold the car to their other Fowler Honda dealership for more money than I was offering, so I said, no reason for me to be here, &I started to leave. Another guy came out and when I told him what I had been told, he said I don't know what he told you, but this is what we will do. We haggled back & forth and finally came to an agreement. Then the worst part come. The finance, which they push their extended warranty unbelievably, and get an attitude, and treat you badly if you don't take it. I told them straight up that I don't want the extended warranty, that I will get it myself for a cheaper price when the vehicle's warranty is over. He had someone else come and talk to me, and I again said no. He said what if I can get your interest rate reduced if you take the warranty, I asked why would that be. I am quoted an interest rate based on my credit worthiness, not whether or not I take the extended warranty. Then they started in with the gap coverage for $800, which I told them NO. I said I will get it thru my financial institution, they said it is the same price, and their gap coverage is much better, and if I sell the car, I get the remainder back. I said ok, and took the gap coverage, just to get out of there. Then they wanted to get me to sign the papers without an interest rate listed, I refused, left, and said I will come back, when you can tell me my interest rate. The next day, they said it was worked out and my interest rate would be 3,49%, I said I thought I could get it cheaper thru TFCU. They stated it was thru TFCU, however the paperwork showed First Fidelity. They changed it to TFCU, I signed the paper and left with the vehicle. My 1st payment was supposed to be set up on July 22nd, or farther out, due to my having to pay tag, title, and taxes. My 1st payment was set up for June 22nd, a month after the purchase date. I went by the TFCU about this, and they told me that Fowler wrote the contract that way, and I could have gone out 90 days for my 1st payment. It was too late to change it, so I guess it is my fault for not catching it on the contract. I asked TFCU how much their gap coverage was, and I was told it was a little over $300 which is $500 less than what Fowler said. Fowler's gap coverage is $800, and they told me it was the same price. They are liars plain and simple. I read the gap paperwork, and I had 30 days to cancel it, so I went to the dealership and cancelled it. They were rude and said it would take 6-8 weeks to get it refunded. I'm still waiting. They refund it to the where you have it financed, which is fine, but I am still waiting. Also, their gap paperwork listed 1st Fidelity, rather than TFCU, so I had to tell them to change it. I got 2 free oil changes which I won't use because I don't trust them, and I was supposed to get a $50 gift certificate for their gift shop, which I never got. I could care less, but it's just another example of their lies. I will never go there again, and would never recommend them. I've purchased many vehicles over my life, and this was by far the worst experience. Charla Smith

car master

9 de ago. de 2016

I feel I got a very nice vehicle at a very fair price. The sales person was very professional and helpful in getting me through the process of purchasing a vehicle.

RKC86

7 de ago. de 2016

I went to the dealership to look at a truck I found online. I was greeted by Louis Parris. Very friendly. I asked about the truck and he took me to it. It was very accurately represented in the add with an amazing price. I looked it over, I drove it, I liked it, we went inside. I told louis where I wanted to be on the deal and he got me to Dillon in the finance department. Also very friendly. Dillon worked fast and got a great interest rate for me. Signed paperwork and got in my new truck that they washed and filled with gas while I was signing. In and out in about an hour. Four days later Dillon calls to tell me that the bank wants to raise my interest rate and I need to come back to sign new paperwork. I was upset. I went over all the paperwork I signed over and over. I signed a spot delivery agreement that clearly says that I understand the financing is not yet approved. But I also signed an actual finance agreement. Which makes a spot delivery form irrelevant since all the other required paperwork was done. I went back to see Dillon. He sent someone to fill up my truck for having to drive back to the dealership. I told him I didn't want to sign a new agreement and why I didn't have to. He agreed and I kept the original agreement. Even though I had to return to the dealership for no reason, it was still the best car buying experience I've had.

tannbi

2 de ago. de 2016

Best, easiest car buying experience I've had. Purchase a new 2016 Tacoma. Staff was professional and fast. I recommend Fowler Toyota and I don't even usually do these surveys.

Pete

1 de ago. de 2016

I had research vehicles and haggled with multiple dealers. The first price they gave was the best price I had found without any haggling. The experience was not high pressure but relaxed and easy.

Patty the Teacher

31 de jul. de 2016

Both John and Jon worked hard to ensure that the car-buying experience would go smoothly and quickly. They worked with me! Love the car!

Toyotauser

30 de jul. de 2016

Ronnie was very helpful throughout the whole process.Eventhough I did not get the price I wanted but he did his best to get me the best deal.

Zkhager

30 de jul. de 2016

This dealership worked hard to match our price and give us a good deal. This is the second car we've bought from Fowler and have been pleased both times.

Carrie405

30 de jul. de 2016

This was our fifth car purchased from fowler and as always it was a great experience sales staff is always very prompt and friendly and Dillon our finance guy got us a great rate and was very low pressure and made it a great buying experience

Moore

30 de jul. de 2016

Good knowledgable sales staff. Friendly not pushy. Salesman was patient took time with me. I didn't feel rushed. Used price was very competitive. I would recommend fowler to friends.

jimmypolk1

29 de jul. de 2016

I had been shopping for a new truck for a few months, and finally decided to get serious about moving forward with the purchase of a new Tundra. I started my shopping on a Monday at Bob Howard Toyota, and found that the salesman had minimal knowledge and the manager seemed pushy. On Tuesday I visited Craig at Fowler and had a much more informative laid back experience.Even though I enjoyed my time at Fowler more, I decided to revisit Bob Howard due to its proximity to my home. This was a major mistake as they gave the the run around salesmanship for the rest of the week which lead to my frustration and the sales manager actually referring to me as a "difficult" person. Needless to say I moved on from Bob Howard and called my friend Craig and told him what occurred. He was able to get me the exact car I wanted for the exact price I wanted. I picked my car up the next day and I am thrilled with the purchase. The finance department was also top notch. Overall I would return to Fowler in a heartbeat and I would strongly advise against purchasing a Toyota at any other dealership.

Jeff

28 de jul. de 2016

After having a Bait and Switch from another dealership in OKC, we got straight answers and a newer model car than we had anticipated. Thank you Tyler and John for guiding us thru the process.

Joe

28 de jul. de 2016

I hadnt had to buy a car in 10 years and so we were very out of practice. I was worried I would get harrassed and pressured into buying something I didnt want. As it turns out I was never pressured at all. Tyler was a super star salesman and did everything he could to both HELP me make a decision about what would work for us and get me the price I wanted. Never felt like I was being taken advantage of. Everyone was super friendly, accurate, and organized. If you need a new car then I would highly recommend you see Tyler at Fowler Toyota

Chuck

27 de jul. de 2016

Great experience. Had to have a vehicle brought in from out of state. When the vehicle arrived it was equipped with more options than originally thought with a higher price tag. The dealer honored the original price.

paulwright87

27 de jul. de 2016

Everyone was very friendly and didn't push us towards anything we didn't want. We ended up going home with a new 2016 Highlander XLE at a fair market price.

ivyarcher10

27 de jul. de 2016

I recently purchased a new 2016 Camry. All encounters with staff was very professional, in particular Bryan Mahan in sales and Jon in finance and Audie in online sales. Bryan greeted me as I drove into the dealership and addressed all my concerns regarding the purchase. Pricing of the car was important and Bryan worked with me to help me obtain the amenities I wanted at the price that I would accept. He even delivered the car to Oklahoma City to my residence. Nice! Audie step in to say hello while I was at the dealership . She was quite helpful as my initial contact. Jon in finance was professional and provided me with a suitable finance package. Fowler provides an in-service on the operation of the automobile that I plan to attend. This is a nice after the sale customer feature. I do have a question about a possible blind spot on driver's side that I will address at my first visit.

Chapcath

27 de jul. de 2016

This was my 3rd vehicle to buy from Fowler Toyota. Everything went well. Appreciated the fact that no one was pushy or did the hard core sales job. Rob did a great job of giving me options, then time to decide.

Prius in Medicine Park

25 de jul. de 2016

It was a great experience, buying my new 2016 Prius Four Touring from Fowler Toyota. I tried to work with a dealership in my home town, but they were very unprofessional. One call and one trip to Fowler did it all for us. They will even drive the car to me when it is ready since we live out-of-town. All-in-all, a very pleasant experience.

OldProf

25 de jul. de 2016

This was one of the easiest car purchases we have ever made. We visited the Fowler website and selected a couple of cars that we were interested in. We then scheduled a test drive appointment. We were met by our salesman J.C. who showed us the car we had selected and we were able to examine it thoroughly as well as talk about other options. We received the price that was quoted online. Jon handled our purchase and presented the warranty options thoroughly and without any pressure. All in all we were in and out in 2 hours on a busy and hot Saturday. An enjoyable experience.

J3

24 de jul. de 2016

I purchased this vehicle and was lucky to have Jessie Clark help me. He is very and helpful. I could not have been better taken care of. Every thing he did was very professional. Thanks Jessie.Then I attended a new owners meeting with Henry Siegler. Henry gave an excellent presentation and it was very informative. Anyone who was eligible to attend and did not, just lost out

Highrt4u2

23 de jul. de 2016

The entire purchase of my new vehicle,from test driving to writting up the purchase documents was handled by truly 100% experienced, friendly and professional staff! I really appreciated being acknowledged and greeted the moment I arrived with a big smile and handshake!

Sciencegirl

22 de jul. de 2016

My recent new car purchase was a good car buying experience. Kirk, my salesperson, did a great job. He was patient during a lengthy decision process, and he was never high pressure. I was also happy with the managers and with Jon in finance. Customer care and follow-up is also excellent. Would highly recommend. This is a first-rate dealership.

lpullin

22 de jul. de 2016

Very happy and completely satisfied with our experience of purchasing our third Gorilla here. There was no upselling or other games tried as you find at other dealerships. Both the salesman Jesse Clark and the finace person were very helpful and courteous. Will return here in future to buy next car.

michie

21 de jul. de 2016

We have bought 4 vehicles from here in the last 5 years and 3 more in June 2016, 2016 Tundra for hubby, 2016 Camry for me and a 2016 Corolla for our 18 year old. Our salesman, John Pemberton was awesome and JC was great and helped when John was unavailable. Dillon our finance guy got us a fantastic interest rate and Jay the GM made sure we were happy and walked out with the best deals. Over the years we have always had our service done here also and Brian is always there to help us and make sure everything is done to our satisfaction. I wonder if that guy ever goes home. lol I would absolutely recommend Fowler Toyota-Norman to anyone. We have never had such great customer service at another dealership. ****We are no way related to anyone at Fowler or paid by them.

Tundracrazy

21 de jul. de 2016

Excellent dealership to work with! Great facility and friendly and knowledgeable staff. They truly are serious when they talk about customer loyalty. I have bought 7 brand new vehicles from this dealership and overtime they have met my requirements for a new vehicle. I have told my friends and family how I was treated and encouraged them to go check them out when they were ready for an upgrade. I have owned almost every make of truck out there and this is my 3rd Tundra since 2012. I can honestly say I have not had one issue with any of them and am sold on the quality that Toyota put into their vehicles!

Goracker

18 de jul. de 2016

Check engine light came on in the first 20 miles and 6 weeks later still can not get it fixed .Title not ready after 6 weeks.Paint still on seat after being at shop all day.I need lots more room to explain these problems .

CJefferson

16 de jul. de 2016

We came in looking at a used vehicle and were ready to purchase, but decided at the last minute to take a look at a new vehicle. Justin was absolutely fabulous during the whole experience. He was very patient with us and our children! My kiddos had tons of questions and he answered all of them! :) This was the best experience we have ever had at a dealership.

Truckman321

14 de jul. de 2016

Found the Tacoma we were interested in through the dealers internet service, drove two hours from Texas and received great treatment and a fair deal. They were most accommodating and we left with a new beautiful Tacoma. They try hard to please, but of course that what we expect. Recommend highly. Our sales rep was Oscar Chavez and the Internet representative was Jessica White, both were great, ask for them.

Almost Honda

13 de jul. de 2016

The buying experience is never pleasant when dealing with new car prices. The personnel at Fowler Toyota lessened the trauma considerably. Hieu Bui gave us fair conversation with a knowledgable presentation for and about Toyota and the Fowler family. We had a very nice test drive without pressured input. I would give them a five, but always reserve some points for the service department and have yet to have needed it.

Cody1083

12 de jul. de 2016

Stopped in to test drive a Highlander even though we had made our mind up about going with the Pathfinder. After the test drive we were both on the fence but what put us over the edge was the sales staff. The sales person and sales manager weren't pushy, they understood we didn't want to make a decision on the spot and were will to honor the deal they offered us when we returned. The next day they were accommodating of a few small changes we wanted to the vehicle. Afterwards the whole loan process was the fastest and most straight forward car buying experience we have had. Lastly we always felt like a valued customer, starting sales to parts and with the service department. Top notch, absolutely top notch. Would recommend to anyone.

go59

11 de jul. de 2016

I hate buying new vehicles, But I can honestly say this was the best dealership I have worked with. No problems. A great product. plus friendly, experienced sales personnel to the finance department. My experience with Fowler can be summed up with this. A+

n9082

8 de jul. de 2016

Thank you for the complete service from locating the 4Runner to the purchase. An excellent professional job was done by Mr. Ronnie Wilson. He went out of his way to meet us at the dealership on his day off. He was courteous , helpful and professional. He completed all the steps to made thepurchase in a timely manner.

LDRate

6 de jul. de 2016

Beginning with Audie Stevens on the Internet we were treated with respect, and very professionally. We set appointment to test drive a RAV-4, and ended up doing 2 test drives. Thanks to Joseph Wood for stealing the showroom model that we bought. We did buy a beautiful maroon/purple RAV-4 with the assistance of Jeff Reynolds. Great price and nice car. Thanks Fowler for making this possible.

Lynn

5 de jul. de 2016

I was pleased with my purchase experience on my new 2016 Avalon. I was at this dealership having routine service performed on my 2014 Avalon, which was also purchased at this dealership, and asked to speak with a sales representative while I waited. I was taken to Jessie Clark and I explained to him I would be interested in finding out what would be the cost of trading into a 2016 Avalon. He was very helpful with showing me what the dealership had on site and what they could get. We made what I thought was a fair deal for the trade and when I went back to pick up the new vehicle, Jessie had it ready to go when I arrived. He was very helpful in explaining the features of the new vehicle and how to customize the settings of many of the settings for those features. This had not happened with my previous vehicle when it was purchased and I had features I did not even realize, as I had not taken the time to read the owner's manual cover to cover. I appreciate the time Jessie spent explaining all this. I drive 70 miles to this dealership and will continue to do so as long as the customer service remains as it is.

opkscouple

4 de jul. de 2016

Good deal! Great dealership.While in town to visit my son (we are from Overland Park, KS), the wife wanted to buy a Toyota Avalon. Understandably, we are trying to rebuild her credit and Fowler Toyota gave us the opportunity she needed. While the incentives during the 4th of July were great, she opted for the more moderate priced Toyota Camry LE. This opportunity was initially possible by the caring and consistent hard work of Aubrey in Internet sales. He consistently kept us informed and worked with sales to ensure they knew when we arrived and we were taken care of from the onset. Followed up by Justin in Sales the experience only got better. He let us test drive to our hearts content and answered every question we threw at him. After my wife settled on the Camry, Dillon stepped in and ensured we had an affordable and manageable payment at an I Teresa rate we could live with. Overall superior customer service from start to finish.Will & Kinsey T.

Angie

29 de jun. de 2016

Overall a good experience. Would have liked to get in and out a little faster. Worked very well with us on getting our payments where we needed them and gave us a GREAT deal on our new car!

Pleased Coustomer

25 de jun. de 2016

Our experience took the hassel out of our purchase of a new Highlander from the test drive, creating competitive values for the trade-ins, negotiating the final purchase price, and demonstrating the features of our new vehicle before sending us safely on the road. The final paperwork was completed in record time.Thanks,Jay & JC

bree dainels

23 de jun. de 2016

Very Happy with my new car. Everyone was nice & helpful with a personal touch. I started online & was able to get my new car all in one day. Tyler Richey handled the test drive. He was very helpful & allowed me time to adjust to driving a new car. I will recommend him every chance I get!

Stan517

17 de jun. de 2016

Been shopping for a gently used Toyota Avalon for some time. When I finally found one I was interested in it was at Fowler Toyota. After going in for just a test drive, I left with the car a short time later. Bryan was very friendly and professional and took care of us well. The financing was easier and cheaper than the Credit Union. Overall a pleasant and painless experience for someone who hates car shopping.

Terrank

17 de jun. de 2016

J.c. Permenter was awesome, he was very patient and helped me with buying my first car . I was having a horrible time car shopping and thankfully I went into Fowler Toyota. They really worked hard to get me in a car . Thank you , can't thank you enough !

HAPPY customer

15 de jun. de 2016

Bought a new RAV4 yesterday. The process was easy breezy. Was shown several options abd sales staff was very knowledgeable and helped me decide on the exact product to meet my needs. Pricing and loan products were very competitive. Best dealership in metro area to buy a Toyota.

Toyotaguyforlife

13 de jun. de 2016

Robert, Spencer, and Joseph in sales were fantastic in my purchase of my new 2016 Rav 4 LE. They got me into the lease with very little hassle and at the payments I was wanting to be at. Love My Rav 4 and couldn't be any happier! Kyle in finance closed the deal rather quickly and was very pleasant when a small error occurred. Overall a great experience at Fowler Toyota.

Edwards,Kiley

11 de jun. de 2016

My husband and I had a great experience at Toyota Fowler in Norman, Ok! Jessie Clark was absolutely amazing, and we would defiantly recommend others using him!!

Inigo_Montoya

6 de jun. de 2016

Kirk Mitchell was INCREDIBLE to work with!!! He is absolutely the best salesman I have ever worked with, period! He made buying my car SO wonderful

IridianS

5 de jun. de 2016

Had my car break down and needed a car asap. Kirk was very helpful in finding me the perfect car, within my budget, style, and comfort level. I'm very happy with my purchase and will never go anywhere else again. Thanks Kirk!!!

Van55

2 de jun. de 2016

Bryan was excellent. Listened to what I was looking for. Never tried to steer me to another model. Everyone I dealt with was Top-notch. I went to 7 other dealers (3 of them other Toyota dealers) and Fowler Toyota impressed me most.

afizmyf8

29 de may. de 2016

I have bought two vehicles at Fowler in the last six months and Craig G. was a fantastic salesperson! I wanted Toyota vehicles and I would not go to any other Toyota dealer in the OKC other than Fowler. The people that I dealt with were friendly and attentive during the entire process.

SouthernLady

28 de may. de 2016

We had a great experience here! Louis Parris was our salesperson, and he was extremely knowledgeable and kind. I found the perfect car for me, and the financing was smooth and quick.

AlanBrown

27 de may. de 2016

A great experience purchasing my new 2016 Toyota Camry XSE. I've been telling all my co-workers and friends about how awesome the customer service was and how they took care of me. I would like to give a shout out to Ken Spencer....he's the man! There needs to be more like him at dealerships. I've never had so many follow up calls just to make sure things were going great with my new car. I will be a repeat customerely for sure. Alan Brown

Amanda38

26 de may. de 2016

This dealership helped us get the car we wanted in no time at all . we really appriate it and would recommend this dealership. Thank you

Njames113

25 de may. de 2016

My husband and I spoke with a salesman and used car manager on 5/20. We sent in pictures and specs on our trade. We were offered a 16k trade difference on a 07 dodge. We told them we would be in on 5/23 to test drive and get more specific on price. When we drove 2 hours on 5/23 they backed down on their trade value due to a dent and hail damages. (When we sent in the pictures we made sure to include a very clear picture and description of the dent). There is NO hail damage. Justin Ratliff does not agree though. However, Justin said they would "honor" the 16k difference. We left the store because at the time we were not willing to settle at that price. At NO time were we told that the vehicle price would be raised in less than 24 hours. We spoke with our sales person, JC, 4x throughout the day trying to work with them on financing, negotiating etc. but he informed us there was no room in price to negotiate from the 16k. 8am on 5/24 we called back to say that we would take the vehicle at 16k trade difference. It took JC awhile to speak with management but he called back to tell us the price had been raised almost $1500 and now the trade difference was $17,500. We spoke with JC, Justin, and Jay who all told us that this was the way the dealership business worked and we should have taken the deal less than 24 hours before. I just couldn't believe that a dealership the size of Fowler would back out on an offer that they made less than 24 hours before that their customer met 100%. It wasn't until we complained repeatedly and spoke to many different people with the dealership that Jay decided he would take another look at our vehicle to see if it was in as bad of shape as Justin told him it was. After he reviewed pictures he decided they could honor the deal they made the day before. I honestly don't think if we wouldn't have complained as much as we did we would not have been able to settle at 16k (the deal we were offered was than 24 hours before). We did purchase the vehicle and all went smoothly from there. However, I am still floored that a dealership of Fowlers size has a management team unethical enough to run the price up on a customer the way they did us.

pastor

23 de may. de 2016

Very good customer service and there was no pressure just suggestions. The price was exceptional, and I am really enjoying my 2016 Camry!!! Something else that I liked is that Fowler Toyota is family owned!!

love wife

21 de may. de 2016

Jay Haiter, Michael Waldon, and Dillion Harris were all very easy to work with, personable, and friendly. No pressure whatsoever. Got wife the Camry she wanted in just over 1 hour plus an hour to show us (her) how all the technology works. Been buying Camry's from Fowler since 1991 and will again.

HealthyMeMe23

21 de may. de 2016

Joseph was easy to work with. The only negative is we weren't given the $$ amount of all the extras that were added to cost.

Kandi Wilson

16 de may. de 2016

The salesman Jessie the finance guy and gm were very attentive and explained everything very thorough. I got the deal I wanted and lower apr than my "ank

philco54

11 de may. de 2016

Ronnie Wilson made this purchase of my new truck one of the best if not the best I've ever experienced. I've purchased 20 plus cares in my life & with most of them I would just as soon had a root canal. I have worked with the finance department yet, and I am not looking forward to that ar all, I'm not going to finance my purchase but that never stops them from being a pain.

taylorraye22

8 de may. de 2016

Brandon Craig waited late on a week night and never rushed me in making my decisions. They got me the perfect deal - exactly what I wanted for even less than what I was expecting to pay! Very thorough - and sincere. Jeff Reynolds did everything possible and was working until 9:30 that night to make sure I was happy with my price and the deal I was getting on my trade-in. Came back 2 days later to sign all the paperwork! Easiest car buying experience I have ever had!

t

4 de may. de 2016

Craig Gunsauley is the best. He listened to all my requests and followed up on every one. I am now the proud owner of a Toyota Tundra with after market rims, chrome step-up bars, custom spray-on bed liner and tonneau cover. If you want a great experience....ask for Craig.... he will treat you right!

Kungpow1984

3 de may. de 2016

The vehicle that I wanted wasn't there for me to buy it, but they are gratefully ordered me one from a different dealership; and they super amazingly let me drive a new vehicle home while waiting for my vehicle to arrive. Great service, very friendly environment, and definitely a great dealership to go visit.

rohard

2 de may. de 2016

We like Hybrids (not for gas mileage, but for drivability), and Fowler has had Highlander Hybrids in "Limited" versions that no other dealer in OK had in stock in 2006, 2011, and most recently April 2016. My wife wanted a Rav4 Limited, and they didn't have it in stock, but went out and found one for us the day we got serious about buying, and delivered in less than a week. Our experience has been that they deliver what they say, the price is what we agreed to, and the delivery occurs when they say it will. We have been buying Toyota's from them for 10 years, and we do not live in the Norman area. Primary sales person was Michael Waldon, he did a great job.

WORLDS FINEST

27 de abr. de 2016

Everyone at Fowler Toyota is first class, They were friendly and got me what i wanted. So from very satisfied Retired UNITED STATES MARIE THANK YOU SEMPER FI, and if your looking for a New or Used vehicle contact Fowler TOYOTA THEY ARE THE BEST in The State

Chaddles

26 de abr. de 2016

3rd Toyota in a row, 1st purchase at Fowler... Jose our salesman was top notch, very knowledgeable, professional and helpful in every way possible! Dillon Harris, the finance manager is simply the best we have come across. His confident attitude, eagerness to help and relentless determination to ensure our experience was the best it could possibly be just blew us away! It's nice to see that Fowler Toyota puts so much emphasis in customer service, and even better to find such amazing and honest folks. I highly recommend them with no hesitation! My wife and I thank you all!

Jrh1142

19 de abr. de 2016

My wife and I bought a Rav 4 and Tundra from Fowler in 2010, and returned last week to purchase my next Tundra. Leon was our salesperson and helped me find the truck and accessory package I wanted. Jeff Reynolds also assisted with issues that came up and helped us get the truck we wanted at a fair price. Very pleasant to experience overall and I would recommend Fowler.

Schroder

16 de abr. de 2016

We had done our homework & knew what we wanted. Shortly after stepping out of the car Jose literally met us in the parking lot and from that moment on everybody we encountered were friendly and courteous. This is our 4 th car purchased in out 39 years of marriage. Yes only 4 , so therefore we aren't experts by any means. Jose helped us to find the Highlander that meet our needs & Dillion in Finance was more than helpful in explaining all of our options & answering all of our many questions.Our experience with Fowler Toyota was above and beyond any other dealerships we had recently visited. Thanks for a wonderful experience.

Cspratt

12 de abr. de 2016

The staff were freindly and courteous and helped me get exactly what I wanted. Followed up a few days after purchase to answer questions and make sure that everything was ok with my vehicle.

donna Bowers

9 de abr. de 2016

Fowler Toyota did a wonderful job. They were so caring of my needs and wants. I really appreciate them working with me on my new car purchase. I appreciate you.

One more time

8 de abr. de 2016

We have been Toyota customers for the past 11 yrs. We've used Fowler service for about 9 of those 11yrs, but have never bought here until now and the experience was enjoyable.

Chucky

6 de abr. de 2016

Very pleasant experience. Everyone was very nice and pleasant. Salesman "Michael"; New car Sales Manager; and "John" in Finance, were especially nice and professional. This is my 2nd new car from Fowler and certainly won't be the last.

Zak

4 de abr. de 2016

I had a good experience buying my 2016 Toyota Tundra. They had many TSS Tundra to choose from and they had the perfect black TSS 4x4 for me. My salesman Jessie made it a fun experience. My wife loved the truck, so it was an easy choice. The first offer didn't work out, but they accepted or counteroffer! Thank you Fowler Toyota!I love my wife & my new truck!

WiredKydd

2 de abr. de 2016

Absolutely amazing, everyone from Terry the receptionist to Dylan Harris finance manager, JC and, Jose Gutierrez sales associate made my experience quick pleasant and very personable. Not to mention the family like friendliness, yet, professional environment and courteousness. I can't see myself ever doing business elsewhere. If their service center is as good as their sales team I will be a long lasting Toyota buyer.

trrop68

30 de mar. de 2016

Great staff, great price, great financing; thank you for making my dream truck come true. I recommend this dealer to anyone looking for a great deal.

DNCGENT

29 de mar. de 2016

From the minute we pulled up at the dealership, everyone was so welcoming. Our salesman was Brandon Craig and he was excellent at customer service and answering all of our questions. The finance department was extremely helpful in getting our payments where they needed to be. I would highly recommend this dealership! We love our new 4-Runner! This was a very smooth vehicle buying experience!

RONNELL BOUFFLEUR

28 de mar. de 2016

Very smooth process, not like most other vehicle purchases!! Hieu, and Scott in finance were very helpful in completing a smooth purchase!! Will defintely return!!

RandJColls

26 de mar. de 2016

Our experience with Fowler Toyota was incredible. Devon the salesman, Scott the finance guy, and the used car director were extremely helpful. They were patient and understanding as we looked at all of the used trucks and talked numbers. I would definitely recommend this group. We left with a great deal!!

JohhnyJ

25 de mar. de 2016

I would consider a trip to the dentist before walking into a dealership. I actually put it off for 14 years with my 2002 Tacoma but it was time for a new truck. Fowler was recommend by USAA and I walked in unannounced. The Fowler team welcomed me and I never felt pressured. I crawled through trucks and drove what I wanted. The sales rep Slim Jim was able to answer all my questions and demonstrated every function. He is truly a Toyota subject matter expert and just a good guy. Overall it was an Excellent Experience!

Jgustat

25 de mar. de 2016

Best service, great prices and an excellent inventory! Louis Parris took great care to ensure I was completely satisfied with my purchase. I highly recommend Fowler Toyota.

Cuongpham6423813

19 de mar. de 2016

I bought a 2016 RAV4 Toyoto for my daughter as her first car. The salesman, Hieu Bui, was really helpful and inciteful. He made it quick and easy process. I recommend going to this dealership for great service and deals.

MartyLK

18 de mar. de 2016

I've been buying cars for a long time in my life, but my experience with Fowler Toyota has been exceptional. I've never been to Fowler Toyota before now but I was quite impressed with everyone there. There was an air of pure quality and excellence. It was a "family" feel. The showroom, lobby and maintenance areas...the entire establishment, was significantly impressive.I've been to a lot of car dealerships in my life. Some of the ones these days feels like some 3rd world environment - run down, not well kept, but none of them even approaches the quality of this car dealership. I felt like I was in better times being inside this store. Friendliness, cordiality, professionalism and a genuine desire to help people are what I got from Fowler.I can't say it enough...they all felt like friends.Thank you to all the people at Fowler Toyota.

Lewis918

2 de mar. de 2016

This was the easiest car buying experience ever!!!! Hassle free & no pressure from the sales team, great price on car. Will be back for future purchases!!

Mazie Frytag

27 de feb. de 2016

but purchasing my Scion was pretty much flawless. The salesman, Hieu, demonstrated knowledge of the car and couldn't have been nicer. I was impressed with his sales approach too. Never pushy.

SmithAndKin

25 de feb. de 2016

I can't remember the name of our original Finance Guy, but he too was really pleasant and not pushy AT ALL. Hubby and I went in knowing how much Camrys were selling for in the greater OKC area, and Fowler had close to the lowest price. We went with them mainly because we live in Norman and wanted to get our servicing done somewhere in Norman. However, if we hadn't been treated well the night we purchased, we were prepared to walk out and go elsewhere.We have good credit so we got a great rate, and were very pleased with the options available for choosing specific warranties and not others. For instance, our auto insurance already covers windshields. Jon Hagan was extremely knowledgeable about Toyotas, but also about the competing brands and what made each one unique. He treated us like serious consumers, weighing all of the criteria rather than focusing exclusively on Toyotas. Dillon Harris did a fabulous job of handling our follow-up visits, including correcting a warranty mistake. He did so with a great attitude, and impressed us with his attention to detail.We will be back, and we have already shared our positive experience with friends.

douglaslee1990

25 de feb. de 2016

My wife just bought her first Toyota at Fowler Toyota and see was super excited and the transaction went super easy. They were able to meet all of our financial needs and give us what we actually thought our trade car was worth. We also even had some minor issues with our 2016 Highlander, bubbles in the tent, and they are super willing to fix the issues and make it right with us! A++++ Highly recommend.

Fpe67

24 de feb. de 2016

Thoughtriday I found a good car for the price, the finance department wouldn't give me even a small amount more for my trade in to help with my purchase, even though they offered me $350 less than blue book value, and over the span of my loan they will have made 6000 off me. Then while my car was being worked on, for what I was told was a minor rim repair ended up being a full axel replacement. They then kept informing me the parts would come in. First that Thursday, and that the car would be done Friday , well the parts didn't come in but they did not communicate that with me, told me they came in Friday and should be done late Saturday or Monday. Find out they still weren't in Monday , and finally came in the following Tuesday after I had to continually call them instead of them informing me about the status of my new purchase. Poor customer service, and when I called Monday before lets came in they finally started to communicate with me better. After all is finished late Tuesday, I get home and realize they didn't put a center cap on the new wheel , a small mistake but definitely just more to add to the frustration of it all. My salesman Robert was informative and nice to talk to and Brandon Craig worked hard for us, but overall experience was poor and frustrating due to delays, and that missing cap. I wouldn't assume this is a normal experience here, but glad I won't have to worry about it for a while, insure if I will purchase here again, won't rule it out completely but definitely will hesitate.

Rebecca

22 de feb. de 2016

The inventory and prices online don't match what they have when you go in. They are a bunch of snakes. There are so many other car dealerships, go any where else!!

Nursemamoo

22 de feb. de 2016

Craig greeted me as soon as I parked and showed me exactly what I was looking for. Financing was quick and easy. The only problem I had was waiting for the service department to clean my van. When I got home I noticed a bleached spot on my carpet. Overall experience was good except for that.

Will0507

17 de feb. de 2016

Louis did a great job of helping us find what we wanted and did his best to get us in it. He was friendly and very helpful

jon.m.thacker

15 de feb. de 2016

The kindness and expertise in getting my mother's new Camry was second to none. Every single individual we dealt with treated me and my mother with respect and answered every question thoroughly. We never felt rushed and never questioned the honesty of all the employees. Craig was outstanding working with my mother and that in itself knocked it out of the park for me. When it comes time for me and my family to purchase another car we will definitely be going to Fowler Toyota!

Jeremy

12 de feb. de 2016

Just bought my first Tundra last night. Great service all the way around. Thanks Jon Hagar. Great job I appreciate all the help from these guys.

Cathijo1968

9 de feb. de 2016

What a great experience buying this car. Josh Pope is a GREAT salesman very professional and met everyone of my concerns and questions about buying a new car.

Steve

6 de feb. de 2016

Just bought my second car from Fowler Toyota...what a great experience! From Robert, my salesman, to John in finance, it was a wonderful experience. They were attentive, helpful and sensitive to my needs and situation. And I LOVE my new car!! I can't imagine buying a car gets any better than this! :-)

DeeNikki

6 de feb. de 2016

I came to Fowler looking at a Highlander for my growing family. Robert immediately started helping me With choosing the best one for me. He had me drive down gravel roads and rough roads to show me how it handled bumps and a not so great terrain. I drive to a living and wanted something that could handle the places I go plus hold my family comfortably. The Highlander XLE is the one I went with and am very satisfied with my choice! I got an amazing deal on it and I was only at the dealership for about 2 hours! Quick, fast and finished all before time to get my son from school. After I finished in finance I was taken around the dealership and met everyone I would need to know for service, complaints, questions etc. very nice dealership and customer service was awesome! Made me feel important ;)

Bill Dragoo

4 de feb. de 2016

Service advisors and managers daily face no-win situations. Nobody really relishes the idea of visiting the shop. When things fail, customers are inconvenienced and the stage is set for another stressful day for everyone involved. The service staff deals with this every day from the time they walk through the door.. When my 2011 Tacoma broke a ring gear, warrantability was questioned by higher powers. Ross Burk and Tim Ostwalt went to bat for me and a resolution was reached. The details are beyond the scope of a simple review, but suffice it to say that customer satisfaction is paramount at the Fowler Auto Group and these guys represent the brand very well. Thanks to Ross and Tim, and also Robert Nelson who helped facilitate communication even though I wasn't technically his customer on this visit, I am back in the saddle again. You guys rock.

dlp

3 de feb. de 2016

I have been a customer at Fowler service since I purchased my vehicle in 2009. I have always received excellent service from all service employees. I make appointments each time for service and they get right to my vehicle and complete all service in the time frame they give me. They provide recommendations when needed and allow me to decide when to get things changed or serviced. Everything in the service department area is clean and comfortable.

tsarah

3 de feb. de 2016

I highly recommend Fowler Toyota of Norman. The people there are very helpful, and not pushy at all. Over all very satisfied. When I'm ready to trade I'll be using them.

rphil

3 de feb. de 2016

I have bought numerous cars through the years but going to Fowler I must say was the most easiest and pleasurable experiences that I have had in my entire life. From the internet manager, once I found the car I was looking for on-line, to showing up and being greeted by Craig Gunsauly, we were treated with respect and understanding to our unfortunate situation. Craig introduced me to Mr. Reynolds and he let Craig and John guide me to through the easiest process I've ever experienced buying a new car. We were overwhelmed by the way we were graciously treated and absolutely love our new Toyota Camry!!

RS&JS

30 de ene. de 2016

This will be my 3rd Vehicle I have purchased from Fowler and it is always a Pleasant Experience. I didn't feel hurried at all throughout this experience purchasing. Ronnie is very knowledgable, and was a lot of fun to work with. I would definitely recommend Fowler and Ronnie for you Next Toyota!! RS&JS

MJ

27 de ene. de 2016

A friend purchased a Toyota at Fowler & told me about Louis. He treated her with respect, & she enjoyed the process. When I needed a new vehicle, my friend introduced me to Louis, & I drove away in a new Toyota that afternoon. That was my first time to purchase a vehicle on my own. I can honestly say it was an exceptionally pleasant experience. I will return to Fowler for my next vehicle.

JoshB

18 de ene. de 2016

Was met by Robert immediately and he helped us with every need we had and the great experience continued when we dealt with John & Jai. Not only did they help us get into the car that we wanted but made sure we didn't walk away without completely being taken care of. I will never go anywhere else!

lighthonda

18 de ene. de 2016

These cool people have de-bugged, de-kinked, de-sressed, and developed the ultimate experience in auto retail. They stand alone. Follow my advice and you will find welcoming leaders in there field new or used car buying. I went to Fowler Toyota of Norman with a friend first because he was buying a new Tacoma. Rad... i was so impressed at the way they treated him. I needed a vehicle, so I chose to look at there like new used selection. Wow. There used cars all look new. No realy. I've not seen anywhere, who had such a flawless selection of used cars. The Honda Cr-v i bought is imaculate. Calling i used doesnt seem fair. Please save yourself the Confusion and go see for youself. Again thank you Jesse (sales) for being laid back and honest as they come. Thank you Jay (manager) and Dillon (finance) for going above and beyond to make this more like a celebration. Thanks Fowler familly for putting real value in your buisness by caring to break to mold of convention and xcelling with your human standards of excellence.

Wake Island

16 de ene. de 2016

We were met by Daniel Judkins as we got out of our car. He listened to what we were looking for in a Camry and provided us with valuable information and suggestions. He found a Camry that fit our needs and took us on a test drive where he gave us additional information. In the past we have always involved several dealerships in buying a car. Daniel, Spencer and John Downs made involving other dealerships unnecessary. As I am sure you are aware, these gentlemen are great representatives of your dealership. Tom and Judy T

BrianG

15 de ene. de 2016

Michael was super helpful as soon as we got to the dealership. He did not know we had already checked everything out online ahead of time. The sales manager assigned Michael to stay with us and we were glad he did. Michael answered every question and concern and was very knowledgeable about the Avalon we wanted. Soft spoken and wonderful young man to work with.

nurse56

10 de ene. de 2016

My service representative was Aaron Book, he went over each recommendation with a great deal of explanation as to why it would be necessary and how the service is performed at Fowler. He even took me to my car to get my things so I could be taken to my yoga practice while they installed the computer updates and introduced me to the young man working on my car (I forgot his name) but he was very pleasant. I am a nurse and spend a great deal of time time explaining to my patients the diagnosis they had been given and what that means for their life and how to regain the maximum amount of quality of life. I expect and received this same kind of service from Aaron. Thank You so much for your help. Norma Williams

RAV4XLE

7 de ene. de 2016

We bought a new RAV4 XLE at Fowler Toyota, it was a great experience. Toby Bateman did a great job in helping us understand the functions of the car, he is very nice and respectful, unlike other salespersons, Toby did push us in buying the car. Thanks Toby! Highly recommend Fowler Toyota!

newcamryowner

4 de ene. de 2016

Our experience at Fowler Toyota was exceptional while trading in a vehicle and purchasing a new Camry. Our salesperson, Jeremy H. did not pressure us but kept things moving along and was extremely helpful during the entire process until we drove off the premises. We are very satisfied with the purchase and look forward to a continued relationship with the sales team and dealership.

priusli

2 de ene. de 2016

Came to the dealership knowing what I wanted to pick from. Ronnie our sales person was very helpful in narrowing down my choices to what worked for me. easy to negotiate with and very direct. Love my new car and very happy with the whole experience.

adaguy

31 de dic. de 2015

bought a used VW, 2005 jetta w.81k. towed twice, have spent over $1200 in first year, engine light comes on and off, had 2nd free oil change...they didn't change the filter!!! car leaks terrible after a rain.... they wanted $2800 for extended warranty, I didn't do. 150 point inspection? a joke. buyer beware.

Gyreen

30 de dic. de 2015

I happened to be heading to a buisness on I240 and I needed to get the 20,000 mile check before we went on a trip to Texas on the weekend. So I called just on the chance that they could work me in on my way back home. Sure enough they were able to work me in Less then 30 minutes after I got there I was on my way home after receiving outstanding service. When I got home I started to hang up my MarineCorps cap and discovered that I had left it at Fowler on one of the tables in the lounge. I called and they located the cap and I was able to swing by that afternoon and pick it up from the service manager. This may not seem like much, but to me, this is what outstanding service is about. Thanks Fowler!

Beach-life-Jess

29 de dic. de 2015

I visited Fowler Toyota last week. My salesperson was Elijah O. He was awesome. Answered all my questions, and I fell in love with the New Toyota Camry. But what stood out to me more than anything was the honesty and integrity he had. They offered more on my trade than I expected, and I plan on going back after the first of the year to make my purchase. Thank you Fowler Toyota for such a great experience!

Impulse Buy

25 de dic. de 2015

Personnel very informative yet not pushy. I would rate the sales personnel higher according to your scale, but the scale drop down box only goes to 5 even though the scale key shows 1-10. Seems to be San error in your review document. The total process of trading a car and buying a new car took only a few hours. This is my second positive experience with Fowler Toyota. I'm a believer!

Ms. Lois

22 de dic. de 2015

I have been involved in buying cars for my family for over 40 years. As a female this has been, at times, a very hard task due to the stereotype of women in maneuvering a car deal. Fowler is the exception! Not only did they make my daughter and myself very comfortable in car shopping task but the pressure to purchase was not there. The salesman and the GM were methodical in explaining all we needed to know about the vehicle. I am definitely very satisfied with my purchase.

4 wheeler

6 de dic. de 2015

Our entire car- buying experience was painless at Fowler Toyota. We might even go so far as to say we enjoyed the process from start to finish. That's saying a lot after having been "beat up" by a few car salesmen in the past. From our initial phone contact with Aubrey, who responded to our internet query, to our meeting with our salesman, Hieu, to finalizing the deal with Scott in the Finance Department, everything went smoothly and all of our questions were answered. We would not hesitate recommending Fowler Toyota to anyone looking for a car. Tom & Robin from Mustang

Betty G

23 de nov. de 2015

I apologize for the delay of my review. Thought I had already sent. Tim Ostwalt & the service crew are awesome & know how to take really great care of a client & their "baby":-) Tim is honest, patient to explain repairs and always has a smile! I have always had my Forerunner worked on at Fowler and will continue to do so. Thanks for hiring good people! Betty

Lisa

23 de nov. de 2015

Our experience with Fowler Toyota was great. I never felt intimidated in the least. I would definitely recommend this place to my friends and family.

toyotafj2011

19 de nov. de 2015

That old saying "service after the sale" is so appropriate here. Of all my cars and my many visits to dealer service department one individual stands out as "THE BEST"........ that service advisor is Alvin "Brock" McKinley. This man should be the trainer for all service advisors. Always knowledgeable about the product, great to keep me informed of the progress of the repair. Always friendly, polite, he is a master of customer service! In fact, when I buy the next car, because of Brock, I'm totally sold on Fowler!

Happy Camry Customer

18 de nov. de 2015

I purchased my Toyota from a different dealership. However, I did purchase my daughter's first car from Fowler. After less than desirable service at the dealership I purchased my Toyota from, I started taking my Camry to Fowler. I can't say enough good things about them. I have never been disappointed. Thanks Fowler, you are a step up from most other dealerships.

Toyota4

18 de nov. de 2015

Rep was very knowledgeable, polite and showed interests in serving me. He explained to me all my options and estimates and was right on with what the service would cost..

Groovy grandma

18 de nov. de 2015

I went in to buy a hybrid and my salesperson showed me 3 wonderful options. I thought Toyota only had Prius. Oh no, they have two different sizes of Prius and hybrid camary or Avalon. My salesperson had extensive knowledge of all 4. I was allowed to test drive two I was interested in and was able through his knowledge figure out which one best met my families needs. He was FANTASTIC!

Mitchell765

18 de nov. de 2015

I was very impressed with it all and will continue to use the same for any work done on any of my cars thank you so much.

Bigfella10

16 de nov. de 2015

My experience at Fowler Toyota, in Norman, was the best ever. I've purchased many vehicles and this was my best experience ever at purchasing a vehicle. I highly recommend this dealership and especially recommend my salesman, Hieu Bui. Hieu is an excellent, no pressure salesman. He was very knowledgeable about the vehicle I purchased. If you're looking to buy a Toyota, I reccomend you ask for Hieu Bui.

BrookeBradley

11 de nov. de 2015

Dillion Harris and Ernesto Bello are very helpful and Knowledgeable!! I would recommend this dealership to everyone! They got me the financing perfect for me!

matchley

10 de nov. de 2015

This is our second Prius, the first was in '06. I like the low-pressure approach. We got to ask a lot of questions and compare alternatives directly.

John

9 de nov. de 2015

Dealership went out of their way, basically bent over backwards to do everything they could for us to get in the monthly payment we wanted. Got us in a great car! was Super fast sales was in and out of there in no time. Great dealership, very courteous friendly people. Wife loves the new Toyota, great car very happy!!!!

Nicolevhayes

6 de nov. de 2015

For being a first time buyer I had a lot of doubts walking into a dealership I was told nothing but horror stories fowler Toyota changed my perspective completely Jim my salesman was really nice and very easy to talk to and didn't push me into anything I didn't want he helped me figure out what was best for me and also had great conversation. I just want to say thank you fowler Toyota for helping me into my first new car it was an amazing experience and I can't wait to come back and see you guys again!

cebjan

3 de nov. de 2015

Our salesman worked very hard to get us the best deal. He was so helpful in showing us the car and he had great knowledge of the car we purchased. The contact person I got on the internet, was also very helpful. This is fourth toyota I have purchased from this dealer and would trade with them again.

Carbuyingguru

28 de oct. de 2015

I should have known better...... I purchased a vehicle over a year ago and it went to arbitration. Well guess what I lost. So I traded the vehicle in and should have never went back, Yet I did. I went back because of the sales guy there he is awesome. Yet something funny was happening with this sale. I spent way more time in the finance room the EVER! I already had a loan so what is taking so long. Oh you guessed it messed up and it was mistake after another. At one point he tried to sell the the truck to me at a higher price and then argue with me. This shady character has been there for 15+ years and he is just pounding me away. Well I'm writing this because what I original wanted in terms of financeswas not done in dis this for a reason I'm working towards have a child via IVF and the situation I'm in now jeopardizes this. My term is different now and the amount that I requested did not process. This guy even wrote the amount wrong and we spent 15 more minutes figuring that mess out. ATTENTION please seek other Toyota arrangements due to the fact that these guys are shady and incompetent.

carguy ken123

27 de oct. de 2015

I recently wrote a review out of frustration but I can say that things worked out and I know I overreacted to the situation myself. I appreciate Katie the Finance Manager for contacting me and explaining what happened. It is different for them dealing with someone from out of town. I love the car which is a 2016 white Toyota Corolla. I felt like Fowler Toyota deserves a apology from me regarding my harsh first review. Thank you!

rcollini

19 de oct. de 2015

I bought a 2015 RAV4 on October 17th. My son had found a vehicle online that had what I was looking for...with the exception of electric seats...and I stopped by Fowler to drive it. Fowler had just received it and it took some time to locate it. Brent Baus was assisting me and let me test drive a RAV4 XLE AWD Limited so I could see how the car handled. When Brent located the specific vehicle I had come to see, I test drove it and I was ready to close the deal. Brent answered all of my questions except the payment-related ones, filled the gas tank and had the car detailed while I was signing the purchase papers. And even though it was after hours, he helped me get my cell phone and voice-activated GPS programmed through the Bluetooth system in the car. Dillon walked me through the paperwork that evening, and he called me the following Monday morning to tell me that he had overlooked a $1500 rebate and was correcting the paperwork which resulted in lowering my monthly payments. I appreciated the heads-up and Dillon's professionalism! The process took a while, but it was a positive experience. I would highly recommend Fowler Totota...and recommend that you ask for Brent! He'll take good care of you:)

carsavvyOKC

20 de sep. de 2015

We purchased a new Toyota Yaris LE on 9/18/15.I give the whole experience 5 stars, especially our salesman, Louis Parris. Everyone we dealt with was friendly, professional, considerate and NEVER pushy.They were all respectful of our preferences, pre-arranged price, and time.Louis Parris was extremely patient with us, gave us his full attention, answered every question.He even programmed my phone into the car before we left--we used it in a traffic jam on the way home!He even called the next day to thank us, and offered to blue-tooth our other phone, too, as we haven't had time to read the manual, yet.I never thought we would buy a new car, but Louis and others worked hard to make our dream a reality.They know how to do customer service right: Louis in sales, Zach, Dillon in finance, Steven Barrett in service, Aubrey in car care, and others, can't be thanked enough.Give these people a raise! I selected the Yaris after MANY hours of on-line research, esp. for it's exceptional reliability.I am thrilled, it exceeded my expectations.It is simple to operate, comfortable, great gas mileage and an absolutely PERFECT fit. I am SO blessed with this new car (thanks," Hubby",too). I drove it in heavy rain and traffic, today, and it was awesome. Thanks to everyone at Fowler Toyota, Norman.

Bill Barber

1 de sep. de 2015

I only use Tim Oswalt and have never had a bad experience with him or the techs that repaired my car. It is good to have great employees such as they seem to be. I will always use Tim and this dealership for my Camry.

brittanye

17 de ago. de 2015

I purchased my 2015 Toyota Camry at Fowler and knew that I would have excellent experiences all the way from the get go. Cameron, who I purchased my car from, was excellent and did not pressure me at all even though I was a first time buyer who didn't really know exactly what to do. I didn't feel taken advantage of and I truly appreciated that. For service, I left my car in the very capable hands of Stephen Barrett and Ricky Toumbs who took great care of it and let me know exactly what to expect and what was being done. I will continue to refer friends and family to Fowler both for purchasing and service on vehicles.

R Patel

12 de ago. de 2015

I bought a new Toyota Camry on 07/13/2015 since then I have not received my car title despite calling several times and requesting for help via their website. This is not a fair way to deal with your customers. It appears I will eventually end up paying penalties for late car registration starting tomorrow. Whoever is receiving this message from Fowler Toyota of Norman can you please help? Not sure what the delay is and why the dealership is holding my car title, this car was meant to be driven and not parked in the garage. I am attempting to solve this issue with Toyota Motor Sales, USA, Inc. unfortunately!!!

Kathy E.

28 de jul. de 2015

Had a great car buying experience over this last weekend. The salesman was Louis Parris and he was very helpful, courteous and professional. Definitely ask for Louis when buying a new car. Great new car buying experience. Also, was treated very well by John in Finance. Very good customer service from both of these gentleman.Thank you!Kathy and Dan E.

Just passing through

30 de jun. de 2015

Wow! This is what my wife, family and I were thinking as we left Fowler at 4:00 on Thursday, June 25, 2015. We were passing through Oklahoma City at about 1:30 when our Camry started to have troubles idling. We went to on dealer, the first one my wife could find in my iphone and they were absolutely no help. Not only were they busy, but when asked for another suggestion on where we could get some help, that person just shrugged her shoulders. My wife and I and my 2 kids went outside, sat down on a curb and prayed-literally! I got back on my iPhone and started looking. Fower Toyota was the first result to come up. I called and was greeted by a very helpful, cheerful individual who told me we could be helped at 2:30. We were 30 minutes and 27 miles away, but we had to give it a try. The Camry stalled out once at a traffic signal but we made it. Stephen Barrett listened to our story and said they would take a look. An hour and a half later, we found that a vacuum hose had come off and that the throttle body needed cleaning. It was ready to go! This was 1200 miles into a 1500 mile trip. We needed to get north of Amarillo for a job interview the next day and Fowler helped us get there. BUT...here's the best part of the story. They got us on our way with a handshake and "have a good trip" for FREE! Little did they know how much of a blessing this was. We don't have a lot of extra money. I was expecting to pay in the neighborhood of $300 for our time there. We were taken care of Fowler like we were good neighbors they had known all their lives. Thank you, Fowler Toyota for helping us out. If we get the job in Texas and need a new Toyota, we will make the 300 mile trip to buy it from you!

creider,tom123

13 de jun. de 2015

After going over a curb, I asked for an appointment to check my car's alignment. Your service dept. was great in checking it for me on a busy Saturday morning. My car was fine. Thank you!

Lovejoy4213

9 de jun. de 2015

Terrible!!!!This dealership I am sorry to say I can never recommend to anyone. The process in purchasing our truck through them has been a complete waste of my personal time. Purchasing a truck is supposed to be an enjoyable experience...this has been far from that. Not only do they neglect to return any calls...but after purchasing the vehicle they made us drive 40+ miles back there because of paperwork that they neglected to properly fill out properly. We are still waiting on issues to be resolved due to their negligence I am loosing time, money and family time which I value to be precious. On top of all that the sales manager was extremely rude through the whole process. Honestly, I would be ashamed if this was my business! I have to also note that I never write complaints. I am an extremely patient person so for me to be this upset takes an exuberant amount of effort. I note... I am STILL waiting for my issue to be resolved all of which I note was Toyota Fowlers fault. 20+ phone calls in one monthLack of responsibility Rude and waste of time

LA Sooner

28 de may. de 2015

Stephen Barret was my service advisor and he was a total professional. I appreciate superior customer service like he showed. The service work on my 2013 Tundra was 5 star. No problems, no issues, no delays, no headaches.

sparkalive

23 de may. de 2015

I only take my vehicle to this dealership. I trust the employees to tell me what's wrong with my vehicle and how important those fixes need to be done. I'm never there more than two hours and they keep me up to date during the wait. And every time I leave the dealership, they have washed my car for me! :D

Bob49

22 de may. de 2015

Your service department only had our vehicle about 2 hours! And on a Saturday at that! Plus they washed our Camry and they had it standing tall when we picked it up. GREAT STUFF!!!

Karen

16 de may. de 2015

I'm a 74 year old woman they just completely took advantage off. I trusted my salesman and everything that I was told. The car had BAD hail damage from a recent storm and the salesman assured me that he'd give me a great deal because they needed to get the damaged cars off the lot. I love the car except for the hail damage. Called a local friend who sells Fords and he said the hail damage would cost at least $1,500.00 to fix and I told that to the salesman. The Finance man showed me a "Blue Book" value of $11,500.00 so I thought the $9,800.00 price was fair. It was late at night and these men stayed PAST closing to finalize the deal which was very nice of them, since I had a 2 hour drive to get home. Imagine my surprise when I DID check the BLUE BOOK value and this car should have sold in the $8,000.00 range !! I told the salesman that my daughter could only spend $8,000.00 to begin with. We had been looking ALL day and found nothing in that price range which led us to the hail damage cars. I sure hope the car doesn't have any problems since we paid $1,500.00 -$3,000.00 OVER the blue book price.

ronpaulmac

2 de mar. de 2015

I purchased my 2014 Toyota Highlander LE Plus AWD from Fowler in June of 2014. Right from the start I had a problem. Turning the key would spin the engine but it would not start. This was intermittent but embarrassing when you have friends in your new 36k vehicle. Returned it for service and they replaced the battery but that did not cure the problem. Brought it back a second time and the "could not duplicate" but it happened to me again and again. Finally got in touch with Stephen Barrett and the service folks had put their heads together trying to figure this thing out. They thought that since the remote starter was the only dealer added option that maybe there was a problem there. They contacted the installer of the remote starter who sent a representative over to meet me for the next visit to Fowler Service. The installer representative made a module switch (or something) on the Highlander in a few minutes and it cured the problem for good. My thanks to Stephen Barrett and the services staff for finally figuring out this annoying problem. It starts first time every time now Stephen, THANK YOU. This problem was a pain because I live 75 miles south of Norman but I am glad it is fixed right. We really like the Highlander for its power, ride and handling and the auto climate control and power hatch. Recommend the LE Plus model to anyone.

ToyotaFan

13 de feb. de 2015

Made a deal on a car at the price I wanted. Go back to financing and they tell me that if I don't purchase their extended warranty and gap insurance, my APR rate will go up by 4-5 points. I say I don't want it and that I agreed to a price and that, aside from normal dock fees etc..., I wasn't interested.They put it on the contract anyway! $3200 for a warranty and $800 for gap insurance -- I NEVER AGREED TO PAY FOR THAT. Then they didn't explain the terms or truth in lending statements and had me sign for a deal that I would never have agreed to. I thought I was signing a declination of the extended warranty and instead it was a contract to sign up for it! Buyers: be warned. When they get you into the finance offices they do not want to take no for an answer and are even mean about it. They act like you are a stupid, bad person because you don't want to buy their extended warranty from them.The truth is that you have 3 years and 36K miles to PURCHASE THE EXACT SAME WARRANTY at a much lower price than the dealership is selling at.AVOID FOWLER TOYOTA IF DO NOT LIKE HIGH PRESSURE SALES

????

7 de ene. de 2015

Worst experience shopping for a car here ,trying to to pressure you to buy ,BUMPER TO BUMPER insurance also GAP INSURANCE. When it is optional Manager in the used car evening shift was trying to trick me into buying another truck when I was already set for what I wanted , and tried to change the price there on the spot when I had already seen it for a price online. Also in the finance department Dillon Harris stay away from him as soon as you don't buy all the unnecessary extras he is rude. Try's to overprice vehicles( SHARKS). The only friendly salesman and he doesn't pressure you at all good job.

Missy624

27 de nov. de 2014

To the best of my knowledge, this is my interpretation of the events: I had no clue what I was getting myself into and the salesperson at fowler was fantastic. However, Corey Rucker our finance manager completely deceived me while closing the deal. I was tired and ready to get out of it. After the fact I read through the agreement and felt like a complete idiot. We agreed to a price that was between 19-20k and on the contract is about 2.5k higher than the paper we initialed with the lower price (which they never have us a copy of). I asked him about it and he told me that it was just a different way to arrange the numbers for office purposes. These cars are supposed to be no haggle pricing so I am not quite sure how he managed to do that and comply with Scion's price points. He also told me that the warranty was fully refundable, yet when I read through the fine print, about 1k was not. I have tried contacting Fowler at least ten times to speak with finance and every time I get a really nice person picking up my calls. The only problem is that its finance employees are "busy" and never end up returning my calls. I have left multiple voicemails and...nothing. All I really wanted to do was have them explain the situation and see what my options were for canceling the warranty. I read through the warranties and will cancel what I can through my own resources. As stupid as I seem for falling for Fowler's tactics, I find it highly unethical as a company to be so superficial on paper by sending letters of support, only then to lie during an important process and fail to return my calls. "Fool me once, shame on you. Fool me twice, shame on me." I will not make this mistake again and I will never do business with Fowler Toyota ever again. Thank you Fowler Toyota for making the decision easy to take my business elsewhere.

Laureneileen

24 de oct. de 2014

Michael Waldon was our salesman and the best we could have asked for -- courteous, attentive, knowledgeable, friendly, easy to work with. Thank you so much, Michael.

Tangera

21 de oct. de 2014

Toby was our salesman and he was very friendly and VERY easy to work with. He was also extremely attentive to our wants and needs. He is the exact opposite of the salesmen people hear horror stories about. He made this car-buying experiences one of the best purchasing experiences I have ever had in my life and I was able to leave the car lot with the car I wanted at a great price. Thank you, Toby!

pattishoney

20 de oct. de 2014

This was the best car shopping experience I have had in my 30+ years. From the moment we started looking until we signed the contract, this was the best experience. EVERYONE was friendly and helpful. Our salesman was the best we have ever dealt with. So polite and understanding. They really worked with us to get us the best deal possible.....and they did just that! This place is a definite recommendation, especially the salesman!

david_king

1 de sep. de 2014

Fowler sucks!!!! They are rude. They just want to rub money from customers. I made the reservation for the car I wanted to buy. When I got there, they told me if you wanted to buy the color you want, you have to pay two thousand more. They said the price on its website is not correct! No reason. They pushed me to purchase the overpriced car without my consent. They explicitly said you have to buy it because you test drove it and you wasted my time. This is exactly what they said. I asked the manager's name. But he told me a fake name. Do not buy cars from Fowler!!!!!!!!! They are HORRIBLE!!!!!! They are robbers!!!!!

tonyvu

16 de ago. de 2014

Customer service was a great deal to me, and Fowler Toyota delivers.I found little sales pressure while browsing the cars there. Seems that the sales associates are quite knowledgeable. Pricing was quite decent, which gave me the impression that I would get the car I like with ease; and less cost, less hassles.

cbrasel0

25 de jul. de 2014

I want to post a Special Thank You Message for Craig Gunsauley, Salesman at Fowler Toyota Norman OK, for assisting me in my recent purchase of my New Black 2014 Toyota Camry SE with all of the great features like convenience package and entune premium audio with navigation just to name a few that I purchased a week and a half ago on Tuesday afternoon of July 15th 2014. I am very happy that it was Craig that was able to assist me in my search for a new Toyota Camry after arriving to look at new cars. His knowledge and expertise on the new Toyota cars, in particular the Camry models, helped to answer all of my questions and gave me a great understanding of the 2014 Camry features. I enjoyed talking with and appreciate the time Craig took to explain all of the features found on the new 2014 Camry cars. Craig is the best sales person I have ever dealt with and it made my new car purchase at Fowler Toyota a very pleasant and fun experience. My new Toyota Camry SE with all of the great options like back up camera, navigation, entune premium audio, ect are very nice and this Camry is a joy to drive and I just love this car with all of the features it has. I drove my new 2014 Camry up to Tulsa OK this past week end showing it/giving rides to many friends and family members. All were impressed with this particular car. I rated Craig Gunsauley, the wonderful salesman who assisted me with my purchase the highest rating marks possible. For a 1-10 star rating, for example, I would give salesman Craig at Fowler Toyota the highest 10 star rating, or A++++++++. I will be recommending, to anyone I know that is buying a Toyota vehicle like friends, family, co-workers ect, that they first contact Craig to see what selection of vehicles are available at Fowler Toyota in Norman for the vehicles types they may be interested in.If I have any questions anytime about my new 2014 Camry SE, I will be contacting Craig who is always quick to respond with answers to my questions, or he will direct me to someone else at Fowler Toyota who would have the answers. So anyone can benefit from getting a great deal on a new vehicle by contacting Fowler Toyota in Norman and talking with Craig, one of the best salesman around, who can help you find that perfect new vehicle. He helped me find my perfect new car.Thanks Again to Craig for his assistance with my new Toyota Camry purchase at Fowler Toyota!!

anotheremily

25 de jul. de 2014

Dillion Harris was the sales rep that I worked with and I was more than happy with him. I came in wanting to look at two cars- he brought them up for me, discussed the merits of each, test drove each and then he let me alone to look at the two side by side so that I could sort out my thoughts without his interference. He was pleasant, helpful and knowledgeable about the cars. Purchase negotiations went smoothly- of course I feel a got a bit shorted on my trade in, but you pretty much expect that when you go to a dealership. That's HOW they make money. Customer service has been great. Overall I am really happy with this experience.

Leximas

24 de jul. de 2014

I bought my corolla back in California and I recently moved to Oklahoma. I bought an extended warranty with it so it covers it bumper to bumper for 100,000 miles, and I get my oil changed for free with it. I took it in to the dealership a couple months ago to get the oil changed and had NO problems whatsoever. I went in the other day to get it done and when I came back the guy tried charging me $45 for an oil change. I politely told him that I had a warranty that covered it, he IMMEDIATELY cut me off and started talking about how I don't have one, there's no such thing as a free oil change, basically calling me a liar. Whenever I tried explaining to him that I did indeed have a warranty that I PAID A LOT OF MONEY FOR he cut me off, wouldn't listen to anything I tried to say. I then told him I had just gotten my oil changed a couple months ago at the location and then he RUDELY said: "well we didn't do it then". Wow. I was speechless. How am I supposed to know now that when I bring my car in that they will actually change my oil?! It wasn't until a supervisor came over did the issue get resolved. I work in customer service and I would NEVER talk to a customer how he was talking to me. Seriously considering not going back to that place. That was easily the worst experience I've ever had at a toyota dealership.

ricksavino

9 de jul. de 2014

Are you ready for some good old fashion high pressure car sales techniques? High pressure car sales are alive and well at Fowler Toyota. On Monday, June 30th 2014I was treated to an exhibition of rapid fire interrogation style auto sales from John R. Crosby, Certified sales manager.I was there to by a used auto and was getting along with my salesperson named Sterling just fine. I told him I didnt want to buy today. Sterling handed me a paper with the total OTD price of $14,159. I saw the car for sale on the Fowler website for $12,500. He asked me to write down a number I wanted to pay on the paper. I did. All of a sudden, Certified Sales Manager, John R. Crosby takes Sterlings chair and introduces himself. He asked me where I got the number I wrote down and what did I base that on. I answered. He said the number was an insult. I barely talked to him 20 seconds and my number insulted him. Mr. Crosby is the type of saleperson that has a snappy comeback for anything you say. He can rebuttal, rebuttal, rebuttal with the best of them. He will make you feel guilty if you dont sign something now and buy a car. I grabbed the paper with the numbers from his hand and walked out and left Fowler Toyota.This is not the first time I felt uncomfortable at Fowler Toyota and had to leave. In 1983 I came in to look at a pickup truck, just looking. It was a horrible, frightening experience.In 2001 I came in looking to buy a new Toyota Echo. They scared me away again and I had to go to Edmond to buy my new Toyota. The Echo has always been maintained at Fowler. At Fowler, sales and repair are two different companies. I asked for free tire rotation and wheel balancing for life on Monday and was refused.I did learn on this trip from a salesperson who told me when he says I dont want to waste your time that really means go away, stop wasting my time. I have to sell a car. If you would like to buy an auto and keep your dignity and sanity, go to Toyota in Edmond or over in Midwest City. If you go to Fowler you may never leave without buying a car. And how did $12500 on the internet become $14159 in the showroom.not a friendly place.

Cgmacleod

25 de jun. de 2014

I am happy with the car I purchased. After the sale was completed, sadly, customer service declined sharply. Immediately after I purchased the car I noticed the wheel lock key was missing. I contacted the salesman with whom I had dealt, he assured me that it could be replaced, considerable time passed, I again called him and left a message on his voice mail to which I have never received a reply. Next I went to the dealership and spoke with different personnel who assured me that my missing piece could be replaced and even ordered it for me, again considerable time passed with no resulting wheel lock key. Finally I went back to the dealership one last time and requested to speak with the manager of used car sales, after being ignored for over half an hour I left, firmly determined to refrain from spending money at this dealership from now on. Very poor customer service.

wats7309

14 de may. de 2014

I spent over $25,000 on a new car with a full warranty less than six months ago. I was never told that my "full warranty" wouldn't cover a flat tire. So imagine my surprise when I take my flat tire in and am told a.) that it will cost me over $150 to replace one tire, b.) they don't even have the tire in stock for one of the best selling cars in America, and c.) I should have purchased an additional warranty from them because my so-called "full warranty" doesn't cover one of the most important components of the vehicle.Meanwhile, I can go to any other tire shop in town, pay half price, get the tire replaced in under an hour AND have it covered under its own warranty. Your greed in trying to sell me a tire or an additional warranty just ensured that neither I nor anyone in my family will be giving any Fowler dealership or Toyota a sale ever again.

bcushy2

12 de may. de 2014

To all you potential car buyers out there: FOWLER TOYOTA in Norman, OK should be your last resort. They sell cars to which they cannot produce titles for. They make promises during negotiations that are not reflected in the contract. The promises in question for us are; the promise of 2 years of service maintenance (ie: oil changes) but they wrote the contract to include only 2 oil changes. During the financing process even with descent credit, they try convincing you that the only way to qualify for the loan is to buy an extended warranty ($3000) AND gap insurance ($800). The extended warranty is supposed to be for the life of the 3 year loan, yet again the contract reflects only a 2yr/24000 mi. warranty instead of the promised 3yr/36000mi. warranty. When Fowler Toyota sells a used car they tell you the average miles per year is 17,000 mi. But when selling an extended warranty or trading in a car they tell you the average is 12,000 per yr (or in our case the average appears to be 8,000). Our original purchase date was March 25, 2014...it's now May 12, 2014 and still no title. Everyone do yourself a favor and take my advice, DO NOT BUY FROM Fowler Toyota!!!

twwade

4 de may. de 2014

Aubrey Parker worked with us via the internet to find the perfect car that met our needs and budget. When he was not available, Ruby answered our questions and gave us a value for our trade-in over the phone..After checking out two local dealerships and walking away without our dream car, we made the two hour drive to Norman. Dillon Harris greeted us and made the car buying experience as pain-free as possible. Fowler not only had the exact car we wanted, they also gave us the best price without haggling. They honored both the sight unseen trade in value and an online coupon to bring the price down even further than the Internet special deal.

CatieW

18 de abr. de 2014

I went to Fowler Toyota in Norman on Saturday, April 5th looking to buy a used car. They didn't have what I was looking for, so the salesman got his manager, and we discussed EXACTLY what I was wanting. A 2010 or newer Chevy Equinox, black with black interior, with as many features as possible, under 70,000 miles, and I named my price. He told me that later that next week he would be going to the auction and would be specifically looking for what I wanted, and would call me to let me know what he found. He also said that there was no obligation if by that point we found something else or if we didn't like it. That Tuesday, he had his assistant call to confirm what we had discussed on the specifications of the vehicle I wanted. By this point, I was very excited and thrilled that they were going above and beyond to help me get the car I wanted. The very next day she called back, and said that he had found one. A 2011 black on black Equinox with 53,000 miles. So I made an appointment for that evening to come up there to test drive and take a look at it. She stated that it was priced about $2,500 above what I told them I wanted to spend, but that they would work on the price for me. So I agreed to still drive an hour to come take a look. I got there, and the staff was very friendly and helpful. Our salesman was nice too... in the beginning. He pulled the car up to the front and as I began to look over the vehicle my salesman kept stressing the fact that he had his manager do this just for me. I noticed a tiny dent, several scratches, a couple of door dings with white paint scuffs, a pretty big scrape on the back bumper, and then a dent about the size of my hand on the passenger side front quarter panel. I pointed them out to the salesmen and he said "Well, what do I need to do?" I said that I understand it's a used vehicle and that things happen, but the dent was a HUGE issue. He responded with offering me a couple tubes of touch up paint to fix it myself, a "dent pop", and to see how much it would cost to fix the dent in the front. His estimate was an extra $950 (he included the cost of 2 touch up paints). He added the $950 to the final price of the vehicle which ended up being $3,350 over my budget. Let me note that before I came in, I got with my lender and noted the below average, average, and good retail of the car, so I knew exactly what the vehicle was worth. It was in below average condition AND $3,000 over priced. I wanted to discuss the possibility in trading in my vehicle to put towards the cost of the one I was looking at. I told him what I wanted for it. And again, I knew the below average, average, and good retail on my car as well as the trade in value and what they could make off of it. He immediately began to point out everything that was wrong with my car (let me add that he made up "hail damage" and deducted that from trade in value of my car. There was ONE penny sized spot on the side of my car by the back window that was the same size as the dent on the Equinox that he said would just need a dent pop. There was nothing on the hood or the roof of my car.) He was more than willing to take that off the price of my car, but wasn't willing accept the fact that there was damage on the car he was trying to sell me. He was only willing to have it fixed at my expense. After discussing everything, he wasn't willing to come down on the price at all. Not even a dime. I left without purchasing a car that day. After I had walked out the door he followed me dangling my car keys at me because he forgot to return them to me after appraising it, AND I had to walk around the parking lot looking for my car, because it wasn't left anywhere close to where I had parked it when I arrived. He wouldn't tell me where he parked it. He just said that he left it over there, and turned around and when back inside. I finally found it on the side of the building behind another car. There was plenty of parking in the area designated "customer parking only" I had a very unprofessional experience, and quite honestly I don't recommend this dealership unless you're wiling to overpay.

simplman67

13 de abr. de 2014

i went into this store for a recall fix. They ended up having to keep my car overnight. All was well until I got my Car back and all my change in the car was stolen. I brought this up to management and they gave me a $20 gift certificate to be used on my service. I was like ok better then nothing. That was until I tried to use this on my next visit. It was not worth the paper it was printed on.. I was in the market to trade this car in and I was able to do so at Hudiburg toyota. Now I will not have to deal with the lying stealing people at Fowler Toyota in Norman.

CTrobaugh

10 de mar. de 2014

Allen was awesome! It was a pressure free, easy-going truck buying experience. He has definitely earned my business in the future & will be the first person I contact when we decided to replace my wife's car.

acarr0228

19 de feb. de 2014

Came in to test drive a 2013 Toyota Rav 4. I ended up also test driving a Volvo they had on the lot. The Sales Associate (Steve Wright) was pleasent, at first, until he kept insisting that I sign a piece of paper, which in his own words "really didn't mean anything"...if it didn't mean anything, why did I need to sign it? I told him that I was still "shoppingn around". He then brought in a "Manager" who couldn't seem to understand the term "loan to value" on a vehicle purchase and spoke to me like I didn't know what I was talking about...sort of strange for a Car Dealership Manager (I thought). Long story short, when I told him I thought he could do better on the price of the car he grab the papers off the desk, said have a nice day and stormed off. His behavior was completly rude and unprofessional. As it turns out, the next day, I went to Bob Howard Toyota and purchased the exact same vehicle at a much better price then what was offered (turns out I was right in regards to the price, but nice try "Manager"). Needless to say, I will never recommend or return to Fowler Toyota...unfortunately the "Manager" blew the deal...good job!!!

hatefowler

4 de feb. de 2014

I would not recommend this dealership due to a number of factors. I cannot remove this review so I have removed what I wrote about my experience.

Tfast

1 de ene. de 2014

I had initially given Fowler Toyota a very poor review but chose to amend it with regard to this used car purchase (I have left the original comment for understanding). I felt it fair to dramatically raise there score and comment positively instead because of the response and corrective action taken by the dealer, especially Steve Butler-Internet Director Fowler Toyota. The response was to immediately remedy the problem and follow up with complete integrity. That kind of service actually speaks very highly of the dealership and its integrity. Thanks to Mr. Butler and the General Manager he worked with, I now recommend Fowler Toyota and would personally deal with them again. The actions noted below from the first review appear to just be an unfortunate experience due to actions or mistakes of some or one but certainly not the entire dealership. Well done and Thank you for your professionalism and integrity.(BUYER BEWARE. Was told I would be given a ride to the dealership at 10:30 a.m. for delivery, never contacted and after making contact was put off for hours. Was told he overslept. Eventually had to make my own arrangements later on. Vehicle was delivered un-prepped. Gas tank close to empty though I was told it would have a full tank of gas at time of delivery. Battery obviously had to be jumped by dealer to start the car----know this because the battery cover was left loose in the engine compartment the entire ride home (was wondering what that noise was) and the hood closed on it damaging the battery cover---it is broken and needs replacement. Vehicle had a bad battery since it had to be jumped by dealer resulting in damage to the vehicle prior to delivery. Replacing at own expense. Very disappointing. Have always owned new Toyota products as primary vehicle but would certainly not go back to Fowler for next new car purchase (or any purchase or service for that matter). Night of delivery was treated indifferently. Do not recommend Fowler Toyota. Will be posting negative review on Yelp.com as well.)

gonzalezce2

17 de dic. de 2013

First let me start off by saying that I bought the car out of state online from Fowler Toyota and after this buying experience will never do it again. At first the customer service was great and they would return my phone calls in the buying process all the way until they delivered the car and I signed the paperwork. After that the customer service there has been absolutely terrible! It started with a warranty issue that took 6 days and consistent calling for someone to get back with me with the information I needed only to found out the repair was not covered by the warranty. Next since I bought the car out of state I was waiting for the bill of sale & title paperwork in order to get the car register in my home state. When I bought the car I was told that if the paperwork didnt arrive in time that I can call the dealership to get an extension of my 30 day temporary tags. When I call two days before the temp-tags expired to inform the dealership that I still havent received the paperwork they told me that its against the law to reissue or extend temporary tags. In which I informed them why they have employees giving customers either erroneous information or flat out lies. Next they couldnt believe I still hadnt receive the paperwork and told me how they show in their system it being mail on Nov 5 but what they fail to realize is that when they mail off correspondence its time stamp on the envelop with the date which had the date Nov 14. They try to smooth the problem by refunding me for the repair that was not covered by the warranty the first week I had the car along with mailing me the warranty service contract paperwork copies that I still hadnt received yet. It has taken them a whole month to refund me the money and I am still waiting on them to mail me the warranty service contract paperwork. What started out as a smooth transaction has become a headache and a horrible buying experienced.

okslim

10 de dic. de 2013

Wait until you get all your paper work before you rate this dealer. I was pleasantly surprised by my experience with the sales department when I purchased my son a used car here. But after signing the papers, which was also pleasant, it all started to come apart. I had them tint the windows for me on the car. I called and made an appointment for the following week. When I arrived for my appointment, they acted like they had never heard of me. And then when I was passed to another advisor he thought I was there to have work done that was on an old repair order. So then they told me that they wouldn't be able to get the car doen by the next day, and that since they had promised me a loaner that is was just all okay. Thankfully for them they got the job done by the next day and it turned in to a non issue. But it marked the beginning of my bad experiences. Fast forward to almost a month later and I have still not received my paper work on the car. I have called my salesman several times and he has taken to not returning my phone calls. My wife stopped in the store to check on things and they told her that they could not give her an answer as to where the paper work was, nor could they give us a new tag. So I moved up the chain to the sales manager once my paper tag had expired and he promised to get back with me the an answer by the next Monday. Well guess what? No phone call. And when I asked him about the tag he stated that the penalties weren't very much and they would reimburse me if I felt it was neccesary. And that if the car was impounded due to the expired tag, that they would just take care of it. Now how would you feel about your 16 year old son driving around in a car that may be impounded? I for one am not comfortable with doing that. So I have a car that can't be driven, and no one who will call me back. Who knows how long it will take before we can drive the car again. Disappointing end to what was such a promising start. All I can say to future customers is take your chances.

lko1

19 de nov. de 2013

Very pushy to get you in to the finance office. Forcing you to buy extended warranties. Never returning phone calls, not helping resolving issues and took 2 months to get title and all paper work cleared. Still working on things and I am not very happy that no one is very efficient in making sure that things are taken care of. Very bad service in the area of purchasing and getting the car into your name. Horrible. Will never shop here again.

mtkmitchell

12 de oct. de 2013

It's always a pleasure to work with Tim as my Service Advisor. This time I brought my Lexus in for 180,000 mile maintenance including replacement of timing belts. Tim goes the extra mile to make sure everything on the service agreement is completed. He is always respectful and professional and asks very good questions in determining what service is required during the visit. The service technician also did a great job. Thank You!

StephenEvans

3 de oct. de 2013

I went into this dealership looking for a very specific model, they found it on another lot, we made the deal, done the paperwork and all was good. The problem they then just dropped the ball and did not get the vehicle. I called after 8 days and the told me the vehicle was no longer available, but it was when we made the deal. They dropped the ball, no attempt to make it right, just sorry the deal got lost and we missed it.

polarcowgirl

7 de sep. de 2013

We have bought all our cars from Fowler since 2004 and have always had good service, but this time was the best. After some issues with the finance we ended up talking to Joe Brown and he made sure we were well taken care of and that his best finance person helped us. Catie(?sp) was absolutely wonderful and we will not let anyone else handle our account no but her!Bruce in sales was also great. After having been through the recent tornado he made sure we found the right car for us without any pressure. He understood what I was looking for and even made some suggestions. The best though was the non-pressure sales he gave and the continued help after the sale when a few issues arose.

Shaneb13

13 de ago. de 2013

We went to the dealership to test drive a vehicle that we saw online. Allen was the salesman that greeted us and proceeded to let us view and drive similar cars, he was very pressure free, but willing to answer any questions at a moments notice. We were able to make a very confident decision on the model that worked best for us. Allen presented a very good price which we accepted. The financing was handled by John, in which the process seemed streamlined and hassle free. The actual purchase of the vehicle was relatively quick. I would highly recommend these salesman and dealership based on our experience.

Cpv

12 de ago. de 2013

Went in for a a recall repair on brake computer system and a repair to the aux jack. Cruise control worked on my way to the dealership, I used it on I-35. On my way home afterward, I discovered the cruise control wasn't working. The button was making a clicking noise it did not make before taking it in for service. They also left my fuse door open. When I went back the earliest I could (three days later) they informed me the cruise control failure was unrelated to the work they had done. It just happened to fail while it sat in their service bay. They made me pay for the repair (with a 10% parts discount, to soothe me, I guess). I will never return. Do yourself a favor and go elsewhere.

mollydan

8 de ago. de 2013

I was totally impressed with the way I was taken care of from the moment I arrived. Loved the cafe and the store. Then when my car was ready I was treated with a smile and a clean car. Wow! That kind of compassion for others feelings is wonderful in this day and time of a hurry and get it done world. Thank you!!

wellsmary

8 de ago. de 2013

I am so glad I chose Fowler Toyota to be part of my 1st time Eva Brand New Car purchase! Brannon was very helpful in every aspect of my New Car purchasing decision, from the minute we met til the end at delivery of the FJ! He had an answer for every question..and trust me, I asked a lot of questions and I had a lot of requests. He made me & my family feel like family. Excellent Service..with a smile.I will definately refer Brannon to all my friends & family...word of mouth is the best marketing tool a person can have.I loVe my FJ, aka FunJam. Great Ride. K. Fowler Toyota Fan for Life.:)~Mary & Bryan WellsBridge Creek, Oklahoma

Sanchez_fam

5 de ago. de 2013

I had a very smooth, no pressure experience at Toyota Fowler. The entire process from looking and test driving the vehicle to driving off with my new-used vehicle took a total of 2 hrs! Each of the people I worked with were very helpful and showed a genuine concern in helping me. I would highly recommend them again.

drr62

5 de ago. de 2013

We went to the dealership to test drive a used car and ended up purchasing it. The headlights didn't work when we purchased it, but didn't realize it until it got dark on the way home. Luckily, the fog lights worked, so we were able to get home. The dealership repaired the lights when the technician that could work on non-Toyota vehicles was available.The description said that the car had floor mats, however, there was only one floor mat which was in the trunk, which was for the back floorboard. The dealership did not offer to replace the front mats with new ones. We have ordered a set through the Infiniti dealership for $150.I still consider the overall service good, had it not been for the above listed items, would have considered it great.

brettd321

4 de ago. de 2013

Toby was a great help .Had to wait for an hour for the finance people ,but besides that everyone was nice .they didn't have the truck long but detail shop didn't do much but vacuum ,they did replace chipped windshield .all people where nice will go back for next toyota

djteehee

3 de ago. de 2013

Let's start at the beginning, I had to walk back to the dealership because the car I was test driving ran out of gas. Second, I spent my whole morning in the dealership, because of trying to get me financed, and now I can see why; you double the price of the car that I bought. I could have swore I said no to the extended warranty, that was a whopping $2462.56. I agreed to pay $4129, with the halo crap that you sold me, that I did not know about, for a price of $1149.25. I was thinking how hard is it to get $4129 financed, little did I know that the price was $7634. What happened to a little honesty? Is Fowler that desperate for money? I am going to be in the market for a new truck, and I like the product that Toyota puts out, but I think of another brand if that's what I get from a Toyota dealership. I would tell you who I dealt with but they did not give me a card. Maybe working Fowler, they can not afford with business cards.

ceccoty

3 de ago. de 2013

Had an excellent overall experience. Louis was very helpful in finding the truck I wanted and explaining the features to me. The finance team was also very helpful in getting the payments I wanted. I will recommend Louis to anyone looking to buy a new vehicle.

edmond_buyer

3 de ago. de 2013

We had looked at many cars at several dealers in the previous 2 months, but our most pleasant experience was at Fowler Toyota. The salespeople were friendly and low-pressure. We felt very comfortable with everyone we talked to, and did not feel like they were trying to bilk us in any way. The dealership itself is big, clean, and aestetically pleasing. It was a nice experience all around.

bjkickapoo

3 de ago. de 2013

Salesperson was very professional, knowledgeable, and friendly. Finance team was incredible. Both were very organized. I would recommend this dealer and the salesperson I was able to deal with for sure. Definitely a fantastic experience!

joyfulk

2 de ago. de 2013

I enjoy coming to Fowler to get my car serviced, it is quick and it is so nice to see Dirk when I pull into the service dept, and I get taken care of immediately. Dirk is very nice and friendly, he was the one who sold me my car.Sometimes I think it is a little high for an oil change, but the service is great.

BARL

2 de ago. de 2013

Friendly, easy going, no sales pitch! Allen (our sales representative) took the time to listen to our needs without "pushing" a sale. He made sure to make our experience "our own." The financing team was also very friendly, and sincere. Everyone involved made us feel secure about our decisions. Thank you for helping us get the car of our dreams!

sladydi

2 de ago. de 2013

This is the second Fowler purchase for us. We dealt with Bruce in 2011 and then again this week. He was outstanding and did everything we asked and more. I would certainly recommend him to anyone wanting to purchase a new vehicle. Thanks again for a pleasing expericene in purchasing a new vehicle! Again the experience was OUTSTANDING!

mikhalskuli

1 de ago. de 2013

I paid an ok price for a used car and the sales experience was generally good. However, I paid $17K for a used car and went to the trouble to extra keys and a satt radio receiver for my trade-in and when I asked about floor mats for the car after it was detailed they just said it didn't have any and they didn't provide them. That's a policy you might want to rethink - it's exactly the kind of cheap attitude you that keeps people from coming back to car dealers or recommending them.Note: Fowler did reimburse me almost all of the cost for used original floor mats and review is updated accordingly.

Starkey817

1 de ago. de 2013

My experience at Fowler Toyota was outstanding; the customer service was more than I expected. This was my first new car purchase and James Foster did an exceptional job at getting all the answers to my questions, of which there were many, and reaching a deal that satisfied both parties involved. You hear lots of stories about car dealers trying to get as much out of you as they can, however, this was not the case at all and James truly did an amazing job at getting me a deal within my limits for what I was willing to spend. It quickly became clear to me that the folks at Fowler Toyota were sincere about finding the vehicle that satisfied my needs. Additionally, James has done a tremendous job with follow-up, making sure that everything is going well with the new purchase, and checking in on any new questions and concerns. Absolutely no buyer's remorse here!

mpalermo8724

1 de ago. de 2013

From the moment we exited our car for the first visit we were treated exceptionally nice by all the salesmen. We ask for Cory Rucker, who we had talked with last October. He show us the prius and was very informative. We ended up purchasing a Ford C-Max, however, my wife had an accident and the C-Max was deemed a total loss. Cory informed us he was no longer selling but in the finance department. My wife is a principle in the Norman Public Schools and I own a Coffee & wine bar cafe called Michelangelo's here in Norman. Cory came in for coffee. I like doing business with people who do business with me. We were fortunate to to be paired with Bryan Roberts. He to was very informed on the Toyota line of cars. When we purchase cars, believe me we do our homework. Bryan came into Michelangelo's and had lunch...I was impressed. Not one of the other salespeople except fat the Ford dealer came by my business. You know as well as I do running a business is often a challenge, especially a small business in a small town.Cory did help us with the financing and we left feeling we could not have been treated more fairly. Cory knew his "STUFF", made suggestions we didn't even think of. These two young men are definitely an asset to the Fowler family.All in all, it was a pleasurable buying experience.Michael & Paula Palermo

mtotten

1 de ago. de 2013

I "popped in" to see if someone would set-up my new smart phone with the car phone and I was met in the service pit with a very friendly and helpful man who did not hesitate or seemed annoyed with my request. He said that he couldn't but he would call someone who could, which he did. This man was a salesman and he, too, was very friendly and set-up the phone. He also showed me how to use it and some other features. I wish both of them the best!

vcoo71

30 de jul. de 2013

an hour after i left my battery toppled over pulling the negative cable off the post leaving me stuck in the middle of rush hour traffic with no power so the hazards wouldnt even work (very scary feeling to say the least) when i finally got in contact with them 3 days later (after leaving 2 messages on a machine with no call back) the service guy said the part must have been missing for a long time! was it gravity that held my battery in place for such a long time>? i am extremely unhappy as my truck is now missing a part(which they gladly offered to sell me) that was obviously there up until the day i took it in of it would have happened a long time ago in his words....he said the supervisor would return my call 2 days ago still no word....if that is how they take pride and care for there long time customers since 2006 im out!

Rangersue

30 de jul. de 2013

Great service by Allen (sales) Katie (Finance) and Brian (service). Very knowledgable and pleasant people. We would buy a vehicle through them again. Great job!!!

marknancy6804

30 de jul. de 2013

Brent helped us purchase a 2012 Toyota about one year ago and he did an excellent job. Friendly but not aggressive and very easy to deal with. Showed my wife how to operate everything in the car and got her exactly what she wanted down to the leather heated seats. I will do business with Brent again.

Kris Morgan

30 de jul. de 2013

This was our fourth vehicle purchased from Fowler Toyota. Got our son a new Yaris. Jeremy was extremely helpful and made this purchase flawless! I have sent Jeremy customers and I will continue to do so. I give Fowler Toyota a 10 out of 5!!

landman56

29 de jul. de 2013

I am extremely pleased with Tim! Thanks to him, my Tundra is still running in top condition and he has been my rep since 2010.

Billy Wooten

29 de jul. de 2013

Jason Lightle made us feel like family! My wife and I have looking for new car for about 6 months and the reason why it took so long is because most dealership are full of BS but not Fowler, these guys are top notch. Because of Jason Lightle we will be Toyota buyers for "LIFE".

jocelynedward

29 de jul. de 2013

Sending all my friends! Byron was fast, friendly, and a great communicator ! Scott in finance was super helpful with my credit report. I was so concerned about sneers or being judged by my sub prime credit , but Scott treated me great . Fowler gave me an awesome deal since the BMW I wanted had hail damage ! Fowler lounge and cafe was a beautiful and comfortable surprise ! I felt like I was sitting in my living room watching TV while paperwork was prepared. Also, every singles sales associate was smiley and cordial to each other . I won't buy from anyone else !

ibottacar

27 de jul. de 2013

We wished we could have gotten a better price (who doesn't?), but we had a really good experience with Jon. He *really* went the extra mile to create a deal we could work with and make sure we were taken care of at every step of the process. I typically hate "salesmen," but I actually trusted him to get me in the car I wanted. Two thumbs up on his work! We actually had a good experience in finance, too (which is not always the case at car dealerships).

ctr562

26 de jul. de 2013

Went to trade in current vehicle and purchase new one and had a great experience thru both sales staff customer service ( MICA ) and finance. Great customer service great atmosphere and great prices, I will recommend both the particular staff mentioned and dealership upon every opportunity given from friends and family. Thanks

kcarter2

26 de jul. de 2013

This is my second car that I have purchased from Fowler Toyota since 2009 and have always had a wonderful experience with everyone I have deallings with. I took my last car here for all it's maintance needs, and will bring my current car that I just purchased for the same. Best dealership and feel that they are very honest and caring!

shoerr

25 de jul. de 2013

I went to this location when it was raining and my other vehicle broke down so I needed a new one pretty bad. I gave my price point and Craig was very helpful. They got me the price I was looking for and at the monthly payments I was comfortable paying. I asked them about it being a pre-owned Toyota certified vehicle and they told me that is was previous to the storms that came through the area, but they can no longer certify them due to insurance issues. I am currently working with the Sales Manager to remedy some confusion that has occurred.

Hotpink2

25 de jul. de 2013

This is a shout out to Matt, thanks for all of your help. Your friendly, helpful, knowledgeable and courteous. Thanks for making my experience easy. Keep us the good work and I will continue to send people your way. Thanks again. :)

Donniep

23 de jul. de 2013

Very good experience James foster did an outstanding job. I would recommend this dealership to my friends and family. They have nice selection of cars

KM2012

23 de jul. de 2013

I purchased a used pickup four years ago from this dealer. I was very pleased with the deal they gave me. Since it was used and I live over 300 miles away I have never had it to the service department. I was so pleased with the purchase 4 years ago that when I started looking for a new family van I went back to Fowler Toyota because they had what I wanted in stock and my local dealer did not. I was happy with the deal they made me, but now that I have dealings with the service department I am not so pleased. I had them install a remote start. They got it installed but could not get it to work, so I had to bring it back another day. Each day that I had the van in who ever worked on it left trim pieces undone on the interior of the van. The first day I was ten miles down the road before I noticed the trim piece not in place. I put it back myself. The second day the van was given to me as complete but before leaving I checked things over first and had to get someone to put trim pieces back in place. It worked out that I was in the area when it was time for the scheduled service. They did the service with no problems. While there I asked about having a broken cover replaced. They didn't have it in stock but ordered it and had it ready to install when I was back in town. They didn't have to take care of this but they did. I am very grateful that they went above and beyond on this point. However when I took the van in for them to install this piece I asked if they could fix the noise a side door was making. I was asked when I would be back in town because they were very busy. I told them it would be six months before I would be able to be back in town. They fixed the broken piece and told me they didn't have time for my second request even though I live over 300 miles away. Having purchased two vehicles, one being a new one, I felt Fowler Toyota could have given me a little extra time when I drove 300+ miles to them and had a set time to be there. Lesson learned: I will buy from local dealer next time.

Parsons_ma

22 de jul. de 2013

From the moment we walked in the door, we felt very welcome and the atmosphere was different than any other auto dealers we have ever been to. Kevin was fantastic! He tried very hard to make us comfortable. He was funny and very positive through the entire experience. Once we made it to finance and met Corey, he was very thoughtful and listened to our needs. Everyone went above and beyond and we will definitely go back to Fowler for our next vehicle.

inpz541

22 de jul. de 2013

James was very professional and very helpful. We will come to Fowler for our next vehicle. We will recommend our friends and family to go see James.

crosjn

22 de jul. de 2013

I have nothing but good things to say about my complete experience buying our Sienna today. I found the can i wanted online. I was able to negotiate a fair price via email. I scheduled a test drive and the car checked out great. The dealer honored the email price without trying to renegotiate (which i find very rare in dealerships.) I drove up from Dallas to buy a car here and was nervous but everything went great. Dillon, our sales person was great to work with and i never felt pressured. This is a great dealership to work with and Dillon was a pleasure to work with as well.

AishaPervez

22 de jul. de 2013

We had a great experience with James Foster.We came with a different frame of mind and when we did not get what we came for, James really helped us make a decision according to our limitations and worked with us a deal that we were comfortable with. It was very kind of him to stay late after office hours and wait for us to be there to pick up the car. I also appreciate his after sales service call regarding the new car. I must admit that initially when i came, i got dissapointed for not having what i wanted but at the end of the day i went home a happy person in a new car thanks to Mr.Foster's co-operation and help! :-)

ChadKelliher

22 de jul. de 2013

Dillon was terrific. We went looking for a new 4Runner for my wife and he made certain she got exactly what she wanted. He took the time to answer all of her questions, explained all the different features and did so in a hastle free/pressure free way. I would definitely buy another vehicle from Dillon and will recommend him to anyone looking for a new Toyota.

Hill15Russ7

21 de jul. de 2013

My wife and I had a really bad experience with Knipplemier Chevrolet in Blanchard, OK. So we decided to go and see about trading in her new car we had purchased from Knipplemier at Fowler to get a new Prius. As soon as we pulled up Brannon took care of us from the beginning to the end. He answered all of our questions and was extremely friendly and easy to talk to. He was not pushy or intimidating at all. We started the paper work on my wife's new vehicle and we started talking about the vehicle I had. By the end of the day my wife had purchased a new Toyota Prius and I purchased a new Toyota Tacoma. Brannon was the best sales representative I have ever worked with. I would recommend this dealership and more importantly Brannon to anyone looking to buy a vehicle. I will never again shop anywhere else for a car. Fowler Toyota is our new home for vehicles and service. I have already told many friends, family members, and coworkers about our experience and have recommended Brannon to everyone. Brannon has made buying cars for us a enjoyable experience and we are extremly happy with both our vehicles. We would recommend Brannon to anyone looking to buy a vehicle or for a nice, polite, and friendly conversation about anything Toyota related. Great job Fowler on having Brannon on your sales team. Not only will we be repeat customers but so will our kids, family members,and friends because of the experience we had with Brannon. Thank You!Russell & Hillary Price

themongez

21 de jul. de 2013

Brannon was great. We explained my husband wanted to purchase a prius for commuting purposes only. We were not interested in all the bells and whistles. He respected our request and did not try to sell us more than we needed. He was very educated on the hybrid system and was great answering our questions. We had a lengthly wait before getting to the finance department. This was not Brannons fault and he did a great job helping us pass the time.

roderijk

21 de jul. de 2013

Allan has a great ability for sales, hegoes the extra mile, and, polite, profecional, no lyes no gimmicks, his the man, I was hesitand to buy but you all made me feel very at ease, very pleased with financing department, very relax an not pushy like kendall toyotain Miami.the trade inn i wanted was good and also the cadillac trade in was good, despite my wife wantrd to get rid of my bike also, thats never going to happen.Thank you allen and the mexican cleaning staff, they did there best and it showed.Yes I will buy again.good job allen, we are very happy with the truck.

rehokc

20 de jul. de 2013

We were greeted upon arrival and directed to the internet sales area. Matt was very helpful and knowledgeable, no high pressure, very professional yet friendly, patient, and accommodating. We were granted permission to take the car to our mechanic to satisfy our peace of mind. That was a plus. Surroundings were good while we waited for finance. The shop and restaurant are a nice touch - complimentary water, etc. Everyone seemed to be concerned with keeping things orderly as I noticed a number of employees pushing chairs in and making an effort to keep things tidy. We had to wait because the finance people were very busy, but the waiting area was comfortable. When called, the financing was completed without hassle. When we finished, the car was cleaned, gassed up, and ready to go. The exceptional service included a number of perks which were above and beyond - gift card and complimentary servicing appointments. The one negative I had of the entire experience dealt with the keys to the car we purchased. I was provided with two keys and fobs. Neither fob worked and only one key would start the car. That will lead to an additional expense on my part. It made an overall great experience only good according to your scale, but we thank you for a pleasant experience.

BenLongacre

19 de jul. de 2013

Joe Miller was the who I purchased two cars from in two months...It goes without saying, he is the man. Very easy to work with. My wife doesn't remember her service advisor, but I'm sure you can look him up. Anyway, she said he was PHENOMENAL. I have to admit that Toyota Service at Fowler is better than any service department I have EVER worked with. That includes Mercedes, Porsche, Chrysler Jeep, Lincoln, and finally your brethren Lexus. You guys TOP THEM ALL. Keep up the good work!

CGrady09

19 de jul. de 2013

Matt was a great help, very friendly and when my son managed to hurt himself as kids often do, he was very attentive to making sure he was fine before proceeding with the sale. Thanks Fowler great experience. Keep hiring exceptional salesmen!

mojmess

17 de jul. de 2013

Jason Lightle was very helpful in helping find the vehicle that suited our needs. He explained the capabilities of the Prius V very well and the details that we needed to follow to purchase the vehicle. He also explained the services of the various parts of the business and how to proceed in the future with the services. We recommend him highly. Milford and Judy Messer

triciaw1

17 de jul. de 2013

Fabulous experience at Fowler Toyota with salesman Kevin Hardimon! He was easy to work with and worked hard to get me what I wanted. Speedy service. Thanks Kevin for such a great experience!!

ChazzRG

17 de jul. de 2013

The Service Department is first class. Tim Oswalt has always provided me with exceptional customer service and he makes sure my Highlander is taken care of. I appreciate that. Thanks Tim!

ShariLogan

17 de jul. de 2013

After purchasing my used 2011 Camry, it needed paint touch up work. Tim made sure she came back to me in great shape, even vacuumed and washed. He was courteous, helpful, and one of the nicest folks I've done business with. Definitely a star employee!

JPITCH1949

15 de jul. de 2013

I have been doing business with Fowler Toyota for over 20 years. In that time I never had a bad experience. They have always delivered highly competent sales and service and always go the extra mile to ensure that my cars are kept in top working order. If there has ever been a problem they have fixed it with a high degree of competence. Across the organization their staff has been no less than outstanding in each and every transaction. There are a few I would like to commend. 1st - Robert Nelson is an outstanding service advisor and in all my dealings with him he is a total professional and ensured that I understood the necessity of all repairs and answered any questions I've had, there is none better. 2d - Stephen Barret, is also an outstanding service advisor who has been equally professional and helpful when Robert has been absent. He goes the extra mile even when people are not his customers and delivers the same outstanding service as Robert does. 3d - The mechanic/technician that works on my cars is Larry Capps. Larry, like Robert, is one of the most outstanding professionals I've ever been associated with and will explain options and necessity for repairs. He works until the job is complete and like Robert also does his work to a high degree of competence and thoroughness not normally seen in this industry. I would also like to comment on the other subunits in the firm. 4th - Ross Burk heads up the service department and is an outstanding leader and manager and has been helpful to me and answered my questions. 5th - The rental division is run very well and I can always count of getting in and out very quickly when I need to get a care while mine is being repaired. 6th -The sales group is highly professional and it's a no BS group. They say what they mean and mean what they say and you can trust them. 7th - Finally, the management of this organization is no top notch and no less than outstanding, Jeff Spears is the GM and goes many extra miles to see that his customers are taken care of. I always recommend Fowler Toyota to anyone asking me because of the great work they do for us. Sincerely; John Pitchlynn

jam2482

13 de jul. de 2013

We had a great experience at Fowler Toyota! Bryan Roberts was our salesman. he did a great job. Thanks Fowler And Bryan for such a great experience!!

klondikemike

13 de jul. de 2013

In for the 20K maintenance visit (oil change, filter, fluids check, tire rotation). Brock indicated the vehicle's tires call to be balance as well, the price was nominal and consistent for the mileage as far as a "real" necessity. Chose that to be done. Additionally, the technicians recommended replacement of the air filter and cabin air filter. I thanked them for the advisory; but chose to replace them myself. The 4runner cabin air filter is by far the easiest, fastest, best designed access replacement of any vehicle I have ever owned. (Under $15 at O'Reilly auto parts) and took maybe 30 seconds. No glove box deconstruct required! Well designed and further affirms my pleasure in purchasing this vehicle.

Davidtammy

13 de jul. de 2013

Justin was great, he showed us several options. Even before we ever got to the dealership everyone was great. All of our questions were answered quickly and accurately. The finance department, (Jeff) was great. He understood what we were looking for in our financing and made it happen. We will definitely be returning to Fowler for all our service on our new Tundra, even though it is an hour away from where we live.

ShariLogan

12 de jul. de 2013

After becoming disenchanted with another dealership, I showed up at Fowler one afternoon. Byron got me a cup of coffee and we talked. I told him I didn't want high-pressure. I wanted time. He called me every week, just checking in, like I asked, for several months. When my needs and wants changed, I showed up one day. I test drove a car. Several days later, in the evening, he'd gone home for the day. Without a word of complaint, he came back to the dealership and made me an offer I loved. We were there merely a couple of hours and walked out with the car I love now. Patience and an ability to hear what I really needed made this sale.

tiaza6385

11 de jul. de 2013

All went well. I was there a total of 3 hours. I was treated very well. I am glad to be out of my gas guzzling Jeep. Looking forward to the years of good service. Thanks James Foster.

goarmies

9 de jul. de 2013

I was introduced to Justin Ratcliff by the manager Mark Owen when we came to Fowler to make a purchase. He was energetic and very personable; he's only been working for the dealership for a month, but I see a great future in sales for this young man. He did everything we asked of him and did so with a smile. Thanks for all your help Justin.-Jay & Kirsten Armstrong

mtkmitchell

6 de jul. de 2013

I've been using Fowler Toyota for my car's maintenance needs and servicing since 2005 and have never been disappointed. Service advisor, Tim Ostwalt, has helped me the last two visits and is always very professional and courteous.

justinicole

6 de jul. de 2013

We were looking for a quality used Toyota Prius. Jared was friendly and helpful throughout our time at the dealership. Would go back to work with him anytime.

mwillsokc

5 de jul. de 2013

I reached out to Fowler because our business decided to try Prius C's for some of our employees that are out in the field. Since the decision had already been made that we were purchasing the vehicle, my goal was to find a dealership that would make the purchasing process quick and efficient. The team at Fowler came through, making the car buying process as easy as can be.

okgrammy

2 de jul. de 2013

We went to Fowler looking for a Toyota Sienna van. We were met by Toby Bateman whose nice no pressure salesmanship is outstanding.He showed us several hail damaged vehicles. We were able to test drive several cars and feel in love with the sienna. This was one of the easiest buying experiences we have ever had. Thank you Fowler Toyota!

2okshermans

2 de jul. de 2013

I have 4 Toyotas. 1 Highlander, 1 Tacoma and 2 4Runners. I have been very pleased with my family's experience with these vehicles (my Tacoma, my wife's Highlander and my daughters' 4Runners) I have always been very satisfied with the service and way I have been treated at Fowler. I have done business with several service reps over the years but I would like to give a special shout out to Stephen Barrett. He has always done a very professional job in my dealings with him and has always projected a "trustworthy" manner which is foremost in my mind when it comes to customer service.

cdotcope

2 de jul. de 2013

Justin was a great salesman to work with. You could tell he was excited about what he does which makes a huge difference. It was the first FJ he had sold but he already knew quite a bit about them and if he didn't know something he quickly found out. He had me wanting to buy another car from him before we even left the lot with the first one. Corey in the business department was also a pleasure to work with. Will definitely deal with them again in the future.

graydog

30 de jun. de 2013

Let me say that this review is NO reflection on Keith Turner. He did an outstanding job answering our questions on the Prius and presenting the vehicle. We were ready to purchase tonight. It was the sales manager that blew the deal. On Monday when I was there, the sales manager said that he could get me into the car for $21,500.00 list price was $23,500.00. Tonight the sales manager had sudden onset amnesia and said that he could only take $1000.00 off the price. Told him what was said on Monday and he started with the amnesia. That is SO NOT how I want to begin a relationship with a car dealership. It just too bad. Fowler Toyota would have been extremely convenient for me to take my vehicle in for service, but after tonight, they will not be getting my business. I feel sorry for Keith, as he did a great job and deserved the sale, but the sales manager cost him a commission. Also, if someone doesn't ask about a hail damaged vehicle, don't show them one.

jmacom42

29 de jun. de 2013

I had been to many different dealerships around Oklahoma when i was looking to buy a used car, but Fowler was by far and away the best. I felt like other dealerships were only interested in helping you if they thought you were going to spend your money there. If I told them I was just looking their attitude towards me would change. Fowler Toyota was NOT like that at all. The sales team was knowledgeable and worked hard to make me happy. The used Toyota 4runner I was looking at had a few things that needed to be fixed. The service center at Fowler was also great. They went over the parts that needed to be fixed with me and were very helpful at explaining everything I didn't understand. I never once felt like I was being jerked around. That IS extremely important to me. I can tell when someone thinks "Oh... he is young (I'm 26) and probably doesn't anything". If you like helpful service, clear and concise answers, and not have the feeling of being jerked around, then go to Fowler. You will NOT regret it!!! (They even have a cafe, gift shop, and play area for your kids while you shop!). If the things above are not important to you and you don't like saving money by having dealerships mark up prices then by all means don't go to Fowler. But who out there doesn't really like saving money? TLDR: GO TO FOWLER!!!!

DiscPony

29 de jun. de 2013

Saw a used 4 runner online with all the options i wanted and at the price i was looking for. Went to go see it and it actually had some issues with it. The Manager was not comfortable selling it to me as is. So they performed the necessary work on it and sold it with out raising the price. Service was fantastic they kept me up to date on everything that they did to the car. Didn't pressure me into anything and were very friendly. I will for sure be going back to them for my next car purchase and i am referring all my friends.

gmadden

28 de jun. de 2013

Was thrilled that a coupon was applied to the cost of the service, & when all was done, they had washed my dirty truck. Great surprise!

GTom

28 de jun. de 2013

I felt like Steve worked for me rather than Fowler Toyota. He listened, he answered my questions, and went out of his way to take care of my truck. I keep thinking it is brand new, rather than a 2007 Tacoma.

cyndybaker

28 de jun. de 2013

The experience my husband and I had was great! The salesman was very knowledgeable and easy to work with. The service was very fast and convenient.

emiliekatherine

27 de jun. de 2013

This was my first time buying a new vehicle, and Brannon provided me with a really great experience. He was very honest and straightforward, and that made it really easy for me to choose my new Camry. I look forward to coming back to this location to take care of my maintenance needs.

rq44p0

27 de jun. de 2013

Jose is a very nice young man. He is curtious and is a good listner. He was able to answer our questions with out hesitation. My wife and I feel he was very honest. We did not feel pressured at all (thats the part we liked th best). The products sell them selves. Thank-you for the experiance.

Lmears

27 de jun. de 2013

I always had a previous opinion about car salesmen and I hated dealing with them! Bryan completely changed my mind about them! I was very accomodating to our needs and was extremely nice! The whole process went so smooth! We love Catie too! We will be back to buy more cars from Bryan and fowler!

lespaulphase90

27 de jun. de 2013

Brannon did an amazing job! I was in a real tight situation as far as budget and type of car that I needed. He made found a car for me that met all my needs to the exact millimeter, cent, dollar, etc.

justlikerory17

26 de jun. de 2013

Everything about my and my parents experience at Fowler Toyota was great. I lost my car in the May 31st tornado, so was looking to replace a car that I had loved. But I was not looking forward to new car shopping.Louis Parris was our salesman. He was friendly and informative about the Prius C I was interested in. There was only question he did not already know the answer to (how to change the speedometer back to miles per hour instead of the kilometers per hour someone had set it to), but he quickly looked up the answer. He was not pushy about getting us into the office--he let the great car sell itself. He made the whole experience very comfortable for us.After we agreed to purchase the car, Scott Tang was our finance person. He was incredibly patient with my mother, who asked a million questions about extended warranties and finance options. He got a us great rate in the end (0%)! What I expected to be very stressful was actually a pleasant experience.When it was time to get the keys to my new car Louis took the time to explain all the detailed features of the new menus and even paired my cell phone for me over the bluetooth system. I would buy another car a Fowler without any hesitations.

rcoberley

26 de jun. de 2013

I was notified by the salesman when a vehicle matching my wants showed up on the lot. I came in, test drove it, and loved it! The paperwork was easy and quick and I enjoyed looking around the gift shop while I waited. Thanks, Fowler!

ForeverAmber

26 de jun. de 2013

Stephen is always wonderful! I have serviced my car at Fowler Toyota for over 3 years. I would not service my car anywhere else. Keep up the great work.

Bassmasterok01

23 de jun. de 2013

This was the best car buying experience that i have ever had. Bruce is a TOP notch salesman. I contacted Jay Haider by phone who in turn put me in touch with Bruce. When Bruce & I spoke, I was straight up with him & he was the same with me. I had a pretty good idea of what truck I wanted. Bruce didn't waste my time by trying to show me every truck on the lot except the ones that I was intrested in. I was in & out in just over 3 hours! Although I live 2 hours away, Fowler Toyota, and Bruce Pitts will get my business.

msumpterjr

22 de jun. de 2013

My experience at Fowler Toyota was in one word amazing, Brannon was the absolute best salesman I ever had, He was so down to earth and straight forward most important HONEST. He never made a promise that her could not keep. Like when He told me that there was a second pair of keys to the truck I was purchasing even though He could not find the second key He stopped at nothing to find and track down the other keys(which he found and did get to me!). Catie was also just as great! They both helped make this the best car buying experience I have ever had. It was actually borderline scary how perfect it was :-). Honestly words can express how pleased I am with my experience and I will continue telling everyone that I can about it. Thank you guys again!Michael Sumpter Jr.2005 Ford F150

Professor1

21 de jun. de 2013

I've always found buying a car to be just a little less enjoyable than going to the dentist. While I still find the back and forth on price to be beyond annoying, I found Dennis and the folks at Fowler made the experience a little less painful. It's the first time that I've bought a new car and didn't feel like I needed to take a shower afterward. I actually have a good feeling about the experience and that has never happened before. Whether I got the best deal possible no one ever really knows but I feel I was treated fairly and that bodes well for how things will work going forward with service on my car.

Larlpul

19 de jun. de 2013

I was impressed with the friendliness of sale professional and the fact he did not try to puss a more expensive vehicle on us. We were able to purchase our 2013 Corolla with very slight hail damage at a fair price in a short period of time. There was none of that going back and forth to sales manager for never ending haggling after we had defined our target price and payment. We had to have a cruise control installed and that took a very little amount of time in shop,. Our overall experience was extremely positive and I would recommend Fowler to anyone who asks. We are actually return customers as we purchase our first Corolla 12 years ago ther and our son is now driving it with no problems.

freddielee

19 de jun. de 2013

This was one of the best car experience I have had in a long time. Everyone was very friendly and helpful. When I buy another car, this will be the first place I look.

welee0117

18 de jun. de 2013

For the fourth time I made the 90 mile drive from Lawton to Norman to purchase a Toyota, and for the fourth time I enjoyed an outstanding car buying experience at Fowler Toyota. During this most recent buying experience, Brannon Stautzenberger demonstrated extensive product knowledge and embodied the professionalism that the Fowler organization clearly demands of its employees. I highly recommend the Fowler brand in general and Brannon Stautzenberger specificially!Bill LeeLawton, OK

jammer63

14 de jun. de 2013

went on Thursday 6/13/13 to look at new cars with my wife, met Brannon and he ran his butt off bringing cars to show my wife. he showed her all colors in the style of car she was wanting. very nice, very helpful and answered all my wife's questions. Then finance man we dealt with, I forgot his name, was the best, got us at the right price and took care of us. We will recommend your dealership to all our friends and family.

loftisbecky

13 de jun. de 2013

From the time we pulled onto the lot to the time we left with the new car it was a fabulous experience. Brannon went above & beyond to help me find exactly what fit my needs & ran all over the lot looking for the perfect fit. He answered my non stop questions with a smile & a fantastic, freindly attitude. His personality & attitude made the "dreaded car buying experience" a relaxed, fun & stress free experience. I bought the car less than 24 hours ago & have already recommended Fowler Toyota & Brennen to 5 people! Thank you! -Rebecca Loftis

TheGrizzlySooner

10 de jun. de 2013

My wife needed a new automobile. I was in the market for a one to three year old sedan. I had been to two dealerships and felt like I was being taken advantage of from the sales manager manipulating the numbers to get me into finance to another dealership not showing me the Carfax on a Lincoln that had been wrecked three times until I was in finance. I was fed up with the tactics so many bad dealerships use to sell an automobile.I was looking for a dealer that did business the old fashion way...where your word is your bond. I found it at Fowler Toyota. I called and spoke with Ruby Dailey in the internet sales department. I told her what I had been through and that I didn't want that experience again. I specifically wanted to look at a 2010 Camry with 37,000 miles that they had in inventory. After speaking with her for several minutes, I agreed to come in. Unlike the other dealership, the person I spoke with on the phone came to meet me when I arrived. Ruby then introduced me to Jeremy Hale, whom she had briefed about my needs. Jeremy took me right to the car I wanted to see and told me everything about it. I knew I was in the right place. He didn't stand there and let me look at it and say. "Well, do you want to buy it?" He educated me on the car completely and then we drove it. I had a 1996 Camry that I put over 300,000 miles on it when we got rid of it and it was still going strong in 2005. I was sold almost immediately on this car. Jeremy then told me about the rebates and discounts on a new Camry and suggested that I look at one before making a final decision. He said the payment could be similar with adding twelve months to the note. I worked my way through graduate school selling cars at an excellent dealership, so I know that he could potentially make much more selling me a used car than a new car. I knew that he had integrity and now he had excellent credibility with me. He let me select the new Camry I wanted to look at and then he explained all the differences that three years had brought to the new model. I knew my wife would love this new Camry as I had already made up my mind. Driving the Camry was amazing. It has a very European feel to it. When we returned from the test drive I told Jeremy to write it up. The whole sales process was very professional; something sorely lacking at the previous two dealerships I had been in. Scott Tang handled the financing and also got me a much lower rate than the bandits at the other two dealerships. From start to finish, the whole process took less than three hours. I also met Jeff Spears, the GM, and had a very pleasant visit with him. Every person I interacted with at Fowler Toyota was friendly and professional. They were all concerned that I was taken care of in every way. All of the above was enough for me to give Fowler and Jeremy a shot at selling me a car in the next six months to a year, but the story doesn't end there. Three days after I drove the Camry off the lot, I received a call from Scott Tang, the finance man who took care of me. Scott told me I needed to drop by the dealership and sign new paperwork on the loan. I couldn't imagine why and asked. He said that he had worked on the deal the last couple of days and had be able to get the bank to lower the APR by 4.4%. This lowered my payment by over $50.00 a month. This deal was done and their profit made. They did this strictly to help me out and lower my payment. On Saturday, when I asked the finance manager and the general manager what kind of dealership would do this after the deal was done and profit made, they both said the same thing; the kind of dealership that wants customers for life. I have not stopped bragging about my experience at Fowler Toyota. When I was asked this morning how my weekend was, I told the person about Fowler. I forgot that Friday night, I had attended the Jerry Jeff Walker concert. I have seen Jerry Jeff numerous times and never miss a concert. That should tell you where I rank my experience with Fowler.

TulioMorales

31 de may. de 2013

I found Fowler Toyota via USAA. USAA recommends this dealership and recognizes it as a platnium dealership. I read a ton of good reviews about the dealership so I decided to go. Once I arrived Bryan intorduced himself and let me breathe, unlike most car salesmen. Once I had a question or comment he was there to answer my questions. I bought two vehicles from here and loved the services.

shasta2013

18 de may. de 2013

I purchased a vehicle there in 2011. Jay, the sales manager disregarded my no haggle USAA price.CHECK THE CARFAX THEY GIVE YOU! ASK FOR A CURRENT ONE! The one they gave me showed a clean report. After I owned the vehicle I did another one only to find that the tires had been replaced, and some other stuff that wasn't on the "CLEAN" Carfax they showed me.I purchased the car and was told afterwards I needed to grade them all FIVES otherwise they would get fired. So I didn't fill one out at all.SOMETHING I HAVE LEARNED LATER: Toyota will not fire an employee for not getting a FIVE-but what they WILL do is pay HUGE incentives to a dealer that gets all fives on their surveys-we are talking 100 thousand dollars or more for excellent surveys and meeting their sales goals-DO NOT FALL FOR THEIR HIGH PRESSURE "GRADE ME A FIVE" TACTICS.Additionally, the bumper to bumper warranty covers paint. it is good for 36 thousand miles. At 29,000 miles I took my vehicle into a Toyota dealer to have the clear coat redone. THe dealer inspected it and told me it couldn't be covered under warranty because it WAS PAINTED ALREADY. The issue here is that I bought the car new...how could it have been painted before and also have voided the warranty? Well, guess what? it had to have been Fowler-they did something to that vehicle and did not DISCLOSE IT before I bought it. SEEMS FISHY TO ME.AVOID THIS PLACE LIKE THE PLAGUE-THEY ARE LIARS AND THIEVES and pull EVER TRICK IN THE BOOK.

GlenA

18 de mar. de 2013

I didn't even consider Fowler when I was looking for a truck, but after pure frustration with the big "truck" dealers, I asked a friend and co-worker for advice. He told me about Matt Perkins at fowler, I called Matt, and met him up there. I felt special from the start as I guess Matt told the General Manager because he was waiting for me when I got out of my old truck. Matt Took me to 3 trucks he had in mind, I had no idea they had that many trucks and he and I picked out my dream truck an F-250 Lariat. I tried to make a deal on one just like it at another dealer for alot more cash, thank heavens I didn't I saved a ton at Fowler and they had a better truck selection than the big truck dealerships. John Crosby the pre-owned manager was a pleasure and didn't have a bunch memorized word tracks like the other managers at other places. Matt was awesome from start to finish and was the best salesman I ever had and will buy all my vehicles there from now on. I had no idea they had that many trucks.Glen AndersonNorman, OK

countryfrench

25 de ene. de 2013

We were so pleased with the service we received when we purchased our Toyota Highlander. Our salesman, John Profitt worked hard to find me exactly what I wanted.He was so friendly, very professional and made it a very enjoyable experience. We would recommend John and this dealership to anyone we know who is looking for an auto, new or used.We had preapproval from our personal credit union but the person we worked with in their finance department, Geoffrey Parks, told us he would try to find us a better rate if we wanted. Absolutely no pressure, so we thought why not give it a try? Not only did he find us a much better interest rate, he saved us thousands of dollars in interest over what our credit union was going to do.I want to thank John and Geoffrey for working hard to make our experience with Fowler such a great experience.

thomasmwoodfin

7 de ene. de 2013

Went to trade 2 vehicles and buy a new Prius V. Made clear how much I needed to get for the 2 trade-ins and what my drive-out TT&L price needed to be. Took a couple of weeks but finally we appeared to have reached an agreement.Got the vehicle, traded the other 2 in, applied trade-in to new vehicle, financed the loan through the dealership and drove the car away. Waited to receive the documentation so I could go get the new license plates. That came in the mail about 3 weeks later so went to the state tag bureau. Imagine my surprise when it turned out that the price I paid did NOT include tax, title & license: the bill I was presented at the state tag bureau was over $ 900! Not only was this not included in my loan nor talked about at the dealership but I was expected to just pay cash for the unpaid taxes, etc. Perhaps I was naive at not checking the paperwork more closely. But never in 30 years of buying vehicles has a dealership ever deceived me in this way...I'll never recommend Fowler Toyota or any other Fowler dealership. CAVEAT EMPTOR...

gonavy2017

4 de dic. de 2012

I dont have experience with the sales department but I will NEVER use this dealership because of my experience with the service department. I dropped off my Tacoma at 3:59 p.m. I was told they would call me and let me know when they are done, or if they figure out anything else. After waiting by the phone thinking they would call, I never heard from them, knowing they close at 9:00 p.m. I went to the dealership, and the service person that handled my Tacoma was already gone, the only guy there looked up my name and he said that they never touched my truck. They had my truck for 6 hours and didnt even look at it. I understand serice gets busy, but to have my truck for 6 hours and not even give me a courtesy call to tell me anything about it is wrong and bad busniess. Luckly I was able to pick up my truck before they closed otherwise they would have locked it up over night without even telling me. Like I said I will NEVER use Fowler Toyota again!

Bill.jenks

14 de sep. de 2012

Above and beyond, will go back!!! Clean and friendly will tell my friends. Honored a mis-priced web posting. Worked with me on financing to get a great rate.

pdsn

19 de ago. de 2012

My husband & I arrived at Fowler Toyota on Saturday, 8-11-12 about 12:00. Justin Ratcliff came by and started showing us new & used Tacoma trucks. We test drove two vehicles, one used and one new. We liked the new one and wanted to talk about the cost. He brought out Jay, a Financial person, and we negotiated the price. We filled out pre-paper work and Justin turn them in and told us 'you're next in line'. (If I heard that statement once, I heard it a dozen times not only to us, but to other customers waiting) this was at 2:30. He told us it would be about 20-30 minutes. We waited until 4:00. We never saw or heard from Justin, so we paged him. He reported to us, 'you're next in line'. We waited again until 5:15, again not seeing or hearing from either Justin or Jay. So we paged them again. Jay came out and told us, 'you're next in line'. My husband asked how much longer? Jay responded 20-30 minutes. We told him, you have 30 minutes and we won't wait any longer than that. So at 6:00, we walked out, without a word from anyone and without a vehicle.We didn't hear from anyone all the rest of the evening, or Monday. So on Tuesday afternoon, I wanted to know if the General Manager, Jay Spears, knew what had happened to us on Saturday. I called him and he said yes he had heard and told me they were very frustrated about it. He never apologized, just stated his frustration.So I told him his customer service 'sucked' and that I couldn't understand why you leave a customer, ready to sign papers to buy a vehicle, waiting for 3 1/2 hours, and never check on them or tell them what was taking so long. I thanked him for his time and hung up.

NatalieJeanne

11 de ago. de 2012

Buy your next vehicle from Fowler Toyota! Ask for Louis Parris. He is the best salesperson we have met in a long time. He is very patient and helpful. He ensures that you will find the perfect vehicle. He also makes sure that the negotiation process goes smoothly. John Downs, finance manager also took the time to make sure that we were at ease with the finance end of the deal. He took the time to go over the numbers several times until I was happy everything was in order. Make sure to hit the easy button next time you buy a vehicle and ask for Louis and John at Fowler Toyota.

flora beth

3 de ago. de 2012

had vehicle service there after purchase every 5000 miles, on 15,000 mile change, they left the oil dipstick out, and i found it a week later laying on the engine. At the 30,000 mi oil change, had appt set up, took 4 hrs for that, requested synthetic, they put in regular, had to change it out again. Got home and noticed the a/c wasn't blowing air very hard, pulled the cabin air filter out and it was plugged full of dirt. Checked the repair order and it shows they checked it, but apparantly they never. Contacted service dept to complain about it, and they could care less. Paid $95 for a oil change when they didn't do there job, wonder what else they didn't check!!!!

oklaeagle

18 de may. de 2012

I just got my new 2012 Highlander from Fowler Toyota in Norman OK. First off the people at Fowler Toyota were friendly,knowledgeable and there was pressure put on me to buy. The new facilities are first class which makes it extremely nice when you are buying your car. I would tell anyone that is looking for a new Toyota or a used car that they will enjoy their car buying experience at Fowler.

special1

17 de may. de 2012

This Fowler dealership does poor service. I would not recommend going there! When they tell you something, it may not be the truth. What happened to good ole Honesty and Integrity!

dwshannon

11 de mar. de 2011

The people at Fowler Toyota are always friendly and knowledgeable. The new facilities are first class which makes it extremely nice when you are buying your car or simply going in for service. I would tell anyone that is looking for a new Toyota or a used car that they will enjoy their car buying experience at Fowler, the customer service is impeccable.

toyota_lover4life

10 de mar. de 2011

I have been a repeat customer for 6 years now and have always had a great experience. I take my cars there for all of my service as well. I love the new store and it's nice to have a comfortable place to wait while my car is getting service work done. I am always treated well while I'm there and will continue buying all of my cars from them!

dwilson0242

10 de mar. de 2011

IN OCTOBER OF 2010 I BOUGHT MY FOURTH VEHICLE FROM FOWLER TOYOTA...THE CONSIDERATION BY MANAGEMENT AND OWNER IS CLEARLY BROUGHT OUT BY ALL LEVELS OF THE STAFF... SALES PROFESSIONALS, THE SERVICE PEOPLE,THE RENT A CAR LADY,THE EMPLOYEES AND FOOD AT THE INDOOR CAFE...HAVE ALL LEFT A SMILE ON MY FACE...THIS IS A DEALERSHIP THAT A PERSON WITH LIMITED MECHANICAL UNDERSTANDING CAN GO FOR SERVICE AND RECEIVE EXACTLY WHAT THEY NEED..I SEND MY WIFE IN HER COROLLA OR MY TUNDRA FOR SERVICING AND SHE IS TREATED WITH THE RESPECT THAT ANYONE SHOULD BE...TAKING A CAR THERE FOR SERVICE IS AS SIMPLE AS DRIVING UP,BEING MET RIGHT AWAY,AFTER THE BRIEF CONVERSATION WITH THE INTAKE REPAIR SPECIALIST YOU ARE TAKEN RIGHT TO THE RENT A CAR LADY WHO QUICKLY PUTS YOU IN A LONER VEHICLE AND YOU ARE ON YOUR WAY...THE NEW CAR PEOPLE WERE TRULY THE REAL HEART OF THE DEALERSHIP,THEY CAN ONLY BE DESCRIBED AS PROFESSIONAL,WARM,FRIENDLY,AND CONCERNED THAT YOU ARE NOT PRESSURED, NOR MADE TO FEEL UNCOMFORTABLE...IT MAKES YOU FEEL GOOD THAT YOU SEE THEM HANDLE THE NOT SO SURE FOLKS OR ESPECIALLY THE ELDERLY FOLKS WHO MAY NOT QUITE UNDERSTAND WHATS BEING SAID...I RECENTLY TOLD A FRIEND WHO HAD BOUGHT A USED FJ FROM A DEALER IN EDMOND OR OKLA CITY ABOUT FOWLER TOYOTA..SHE DESCRIBED THAT HER VEHICLE WAS USED AND HAD A HORRIBLE NOISE IN THE FRONT END,SHE HAD TAKEN IT BACK SEVERAL TIMES TO THE DEALERSHIP THAT SHE HAD BOUGHT IT FROM AND I GUESS SHE WAS BLOWN OFF AS A WOMEN WHO DIDNT KNOW WHAT SHE WAS TALKING ABOUT..HER NAME WAS AMBER,WELL SHE TOOK THE FJ TO FOWLER AND RECEIVED THE TREATMENT THAT I HAD BRAGGED ABOUT AND THEY FIXED THE FJ AND DIDNT CHARGE HER A PENNY..SHE NOW IS A FOWLER CUSTOMER FOREVER! DON

Tacoma2011Guy

10 de mar. de 2011

I must have visited a different Fowler Toyota dealership than the other people that have ranted and raved about them. In my dealings with Fowler Toyota of Norman, OK the finance and sales departments have always been very helpful and straightforward. My most recent purchase included a 2011 Tacoma that was a pleasure to buy and has been a pleasure to drive. As far as finance department goes, John Crosby actually gave me .5% lower interest rate than was agreed upon with the salesperson. I would definitely recommend this dealership to other people that are interested in purchasing a vehicle.

Geophyzzer

9 de dic. de 2010

My daughter needed a new car and being fresh out of college she didn't know how to deal with sales people. We are out of state so I called the dealer and made the deal for her so all she had to do was go in and sign the papers. The deal was set, but when she got there the financial guy (William) intimidated her into buying $4000 worth of extended warranty on a brand new car. She didn't know what to do and he made her cry so she signed the papers. After consulting me she went back the next day and asked them to remove the extended warranty. They would not, told her she needed it because in 4 or 5 years her radio might break. Now she has a car payment that is above what she can afford because of the extended warranty. I do not think they would have done this with a man. They should be ashamed that they treated a young woman this way. In this economy one would think they would try to fix it but they will not. Do not buy from these people, they are not honest or nice.

usedpickup1

7 de sep. de 2010

Chris Marritt helped me find my pickup. When went in and asked for him. He never appeared. A oriental guy helped me. Then when got taken into fiance guys office first name of william, they screwed me out of my tag, overcharged me a fee, said that he couldn't find my previous car which I still owe 3,000+ on. Refused to cancel my Gap on my previous car, I was so upset that I just wanted out of there. Figured out that they were removing my tag, because the oriental guy was staying gone for a long time. I have never been so yanked around by them. My first experience was verily decent. This time it just made me want to puke on his desk and on him. I never want to go back to that dealership as long as I live.

pajmani

16 de abr. de 2010

The people at Fowler are terrific! I purchased a 2006 used Prius in November '09 in another state and visited Fowler Toyota for an initial check. I have been extremely pleased with the way I have been taken care of since then. Jay went out of his way to show me specs for the car that I didn't even buy from them and also did a very detailed check on it to make sure that there was nothing that could indicate that the car had not been taken care of by its previous owner. I wasn't expecting this since I didn't buy the car from them and was pleasantly surprised by this treatment. They take pride in taking care of not just their customers, but of all Toyota owners.They also gave me three complimentary oil changes and tire rotations for my car. I never have to book an appointment, I just drive in and am out of there within 40 minutes with my car been completely taken care of. Each time, I have never waited more than 30 minutes and their dealership has a very comfortable waiting area with TVs and magazines and a cafe. The reps are very friendly and make sure that you are well taken care of. They also let you know if there is an issue that might need taking care of sometime soon. Brian was the service rep who helped me and his knowledge about the engine and all the other details about the car is amazing!

Lumburg

12 de abr. de 2010

I am a previous customer of Fowler. I do all of my svc work there. I came in to have routine svc work performed. I had thought Of the idea of trading for a new rav4 with 0%. Clarence was very helpful and jay haider made me a deal that i could not refuse. My finance guy was John and he was the nicest young man. He was very easy to work with and really helped take the stress out of buying a car. I do not agree with any of the negative reviews I have read on here. The people that can not get along with the guys at fowler probably do not get along with anyone in life. I will continue to recommend fowler to anyone I know. Thanks guys.

hatt62

10 de feb. de 2010

I purchased a 2010 Highlander from Fowler Toyota on 12-11-09. During the high pressure sales attempt to purchase the extended warranty, finance salesman, John Crosby informed me that I would be financed at 4.9%. Advertised internet financing was 2.9%, however, that did not include the model I selected (my fault for not reading the fine print). When I objected, to the rate was lowered to 3.9%. Based on the fact I know and was told by John that my credit rating is 800+, two days later, I decided to finance through my personal bank because of the attempt to deceive me into paying a higher % rate. When informed of my decision, the finance department (John and Finance Manager Mike Ferguson) stalled and failed to provide required paperwork to my bank for 3 days. Fowler finance personnel claimed they faxed it, however, I was on the phone multiple times with my bank representative and told they had not received the information. When the bank finally received information they needed, they cut a check. According to followup with Customer Relations Manager, Henry Siegler, the check did not arrive until 01-07-10. Fowler failed to file title paperwork until 1-11-10,- at which time they should have mailed the paperwork I needed to title my vehicle. When I contacted the dealership via e-mail on 1-15-10- they agreed to hand deliver it to me when I made a special trip to the dealership the next day,- ie. they never mailed it. I attempted to address this and numerous other issues (ie: their backhanded methods of trying to make a buck) with New Car Sales Manager Jay Haider (1-16-10)as well as Mr Siegler, and resolve this. However, their idea of honor and respect obviously have different meanings (only one of my complaints was resolved). The sales tactics displayed are indicative of shady salesmanship in which they choose to make money. That said their deliberate failure to provide my bank and myself with required information in a timely fashion is clearly an attempt to force me to finance with the Fowler company and when I did not back down, they intentionally held up the MSO required to title the vehicle. While it is well known that buying a vehicle needs advance preparation (and obviously a male present), the shenanigans played out after this deal are indicators of unfair sales practices that need to cease. I initially believed this was a singular event, but based on Fowlers failure to respond to my complaint, it apparently is an every day sales scam used to put more money into their own pockets. Shame on you Fowler. When I spoke with Mr Haider on 01-16-10, his resolution was an offer of three free oil changes. I did not accept. At that time I informed him, the manner in which Fowler chose to do business was not one that would receive any additional patronage or money. I also told Haider to determine what he felt was appropriate to resolve the (numerous)issues and gave him a week to resolve the issues. I have not received any response to my concerns as of this date. Please inform Fowler the matter would have been resolved with an apology letter, however, at this point in the process, there is nothing they can do to change my opinion of their organization. Whenever any person asks about my vehicle, I will be sure to relay my Fowler experience and insist it would be a mistake to buy from Fowler, because they will be as disrespected as I was.

mrmuffy

3 de nov. de 2009

The sales guy, David B., was great. The finance people are there to RIP YOU OFF. They made me wait for about 1 1/2 hours, and in retrospect I feel as if they did it simply to wear me down and make me sign anything to get out the door. It's my own damn fault for signing anything when I was tired, but BEWARE -- Do NOT agree to any additions to your agreed-upon sales price. The finance guy said, "For an extra $8 per month, you can get all this coverage." He was LYING. It turned out to be an additional 35% over the sales price, and I feel as if I was totally screwed. I have a graduate degree, and I'm an intelligent person, but I was tired and felt like I was completely taken advantage of. I had bought three previous cars from Fowler, but it is NOT the dealership that it used to be, and I will NEVER return. The moral of the story is, do NOT believe them when they say it's just a few extra dollars per month. They are going to rip you off and make you pay hundreds for extras that do not make a lick of difference in the quality of the deal -- it is totally a case of "additional dealer profit." I will never buy another car from them again, and they are no better than the slimiest bad-suit-wearing, corner-parking-lot, lemon-selling rip-off joints on this planet. FOWLER TOYOTA SUCKS!!!!!

tur58amn

14 de jul. de 2009

I have already submitted a review about Fowler Toyota, and the car they sold me with the bondo all over it. I really need to add this information. Especially to the people that will only buy certified cars. Fowler sent some of their people to look at my car (with the bondo all over it) to the auto body shop. They were very rude to my auto body man. Then they told him "You know there are ALOT of GREY AREA'S to work around when it comes to a certified toyota car. You can have damage to at least 3 sides of the car, and it can still be a certified car." So who knows what else they allow. I just had to write this to make people aware of what they might be buying!!!!!!!

tur58amn

9 de jul. de 2009

I have purchased 4-5 cars from this dealer and never have had a bad experiance till now. In 2006 I bought a 2005 toyota solara. I was kind of talked into going over my budget a little, but that was OK. Recently my car was hit in the front end. To my surprise when I took it to an auto body man, the headlights were GLUED into the body. There were screws holding the front end together with BONDO over the screws. This was a certified toyota used car. No one could have taken the time to go over this car. SO IF YOU ARE IN THE MARKET FOR A GOOD USED CAR BEWARE!!!!!!!! ANY ONE CAN MAKE ANY THING LOOK GOOD!!!!!!!!!!!

armysk8er

5 de oct. de 2007

I read the last review about Fowler and wanted to say that my experience there was a complete opposite. The internet dept. was very informative and they were able to answer all of my questions about these vehicles. They got me the best price and helped me with everything. They got me straight with the new car manager and he helped me pick out the perfect car for my wife. I would recommend them to everyone I know and will be shopping there for many years to come. Thank you Fowler for the best car buying experience ever!!

llaporte

21 de dic. de 2006

Called to inquire about a deal on a 2006 used Toyota Highlander. I specifically asked if the vehicle I was looking at on the internet actually did have the side impact airbags as advertised because these are difficult to find on the 2006 model. I was assured that the vehicle had the side impact airbags as advertised. The internet salesperson I spoke with on the phone even said she went to check to make sure it did. The next day when I got to the dealership and looked at the vehicle in person it did not have the side impact airbags and the vehicle had 2500 more miles than was advertised on their website. They then offered to show me the new 2007 Highlanders that have the side impact airbags. I thought the old bait and switch went out of style years ago. Guess I was wrong. Left the dealership and will never go back.