Pamela Wise

20 de sep. de 2021

While I was unable to make a deal on the truck I was shopping for, the experience of dealing with product specialist Ivan Miranda (via email entirely until I test drove the vehicle) was excellent. He was very friendly, knowledgeable, straightforward and honest. It was a pleasure to deal with him. I did not feel pressured at all throughout the entire experience, which I very much appreciated. It was no fault of his that I could not reach a deal I wanted, and I would definitely recommend him as a sales person!

Danyelle Madsen

20 de sep. de 2021

We were driving down Dale Mabry when I blew a tire on the way to a dinner (reservations at 6, it was about 5:20) with my 11year old daughter as well. I would typically call my husband for him to come rescue me, however he had recently passed away. We were at the very end of the driveway by the street after I had pulled into the lot. I was looking at the tire thinking we would be waiting hours for a tow, knowing we would miss our dinner. All of a sudden an employee at Ferman Chevrolet came walking down the driveway. His name is Jeffery Brown. He asked if we were ok and I told him we blew a tire. He told me to pull under the awning by the front of the store as it was raining that day. He asked if I had a spare and started changing my tire. I was blown away that he was doing this for us as we hadn’t been customers or anything. I want to note that he did this on his own, there were 4 young guys all standing there talking and not one asked if we or he needed any help. It touched me because you could tell his knees weren’t the best and he was still willing to do it. You cannot find customer service like that anymore. I would definitely buy a car from him if I ever need a Chevy. Oh and the best part he did it so quickly trying to make sure we made our reservations, and we were a minute early!!!

Oliver Green

15 de ago. de 2021

It was the worse car buying experience I ever had. I'm tired of always having to look like, be related to, or know the only people of color that white people know. Salesman kept insisting that I be related to some long ago black man he knew. When I went on the test drive he made sure to set the radio to a R&B station. When I got back he then told me they would do a soft pull on my credit and have the finance guy come talk to me. Before the finance guy could come over I started getting emails that my credit had hard pulls and when I brought it to the finance guys attention that only a soft pull was only to be done he said it shouldn't bother me because my credit score would only drop a few points.Young finance guy was arrogant and condescending, trying to explain the car buying process. I have owned and financed more new and used cars probably longer than he's been alive. I also told them I was a repeat Ferman customer and they ignored it. Salesman told me they don't use blue book to value trades but they use it to value the cars they are selling. Because of this experience I will never buy another vehicle from any Ferman dealership. **UPDATE** After speaking with the General manager Keith Miller, he wholeheartedly apologized for my experience. He indicated that the people involved would be spoken to and retrained. He then asked for me to give him another chance to earn his business. He had the Tarpon Springs location contact me the next day. The people at this location were all professional and made the car buying experience what it should be. Tarpon Springs location will receive a 5 star review for customer service.

Michael Harris

31 de jul. de 2021

This is the only dealership I have ever been to that I had a good experience. Highly recommended! Very helpful staff and they will get you in and out quickly. Ask for Suzy for for excellent customer service and a great buying experience.

Stan Solecki

5 de feb. de 2021

I was able to get a quick quote from Joe in the body shop. When I gave him the OK, he ordered the body parts that needed to be replaced and scheduled an appointment to get my car repaired. Everything went smoothly and my car was ready a day sooner than anticipated. It looks great! I would recommend Joe and the dealership in a heartbeat.