princ-s

1 de jul. de 2016

Holly Kia is an AMAZING dealership! They really work hard to make the customer happy! They will fight to get you the car you want for a price that you can afford. They are friendly and very professional. If you go there, ask for Lee Wilson! Though everyone there is superb, Lee really is GREAT! He will go to bat for you to get your payments as low as possible! He takes him time and will not leave your side until all your questions are answered and you understand everything. From operating your new car to the breakdown of where your money is going, Lee will help you understand anything you want to know. :)Great job Holly Kia! Hold onto Lee! He is a great employee to have working with your customers. :)

Cara

10 de jun. de 2016

This dealership is by far the best dealership I've ever been in. The staff is extremely friendly, knowledgeable and accommodating. They can work miracles even with not so great credit. From the salesman to the owner, the entire staff will make sure you are taken care of with the utmost respect and compassion. Greg Phillips is the salesman you will want to see. He is absolutely the kindest and most knowledgeable salesman I've ever met. He leaves no stone unturned. He will even open all the doors for you! Chivalry still exists! Who would have ever thought car buying would be this painless? They've gained a new customer for life!

John Young

22 de may. de 2016

Courtesy oil change: they put the WRONG oil in the car. They have not offered to make it right. I will NEVER return.

Mrfitz63

6 de may. de 2016

Felton Holly Kia is absolutely amazing. From trading in my car to pulling off the lot they really did a great job making the car buying process as smooth as possible. I tracked almost 1 1/2 to purchase the car and by the time I arrived my paper work was set up and ready to be signed. I highly recommended Holly Kia for anyone looking to purchase a new car.

Libby

5 de may. de 2016

Our experience at Felton Holly Kia was great. The staff are friendly and helpful. Lee Wilson was a great salesman and very conscientious. I would recommend this dealership to friends.

Mel22

30 de abr. de 2016

I've been to four different dealers in the past two days as soon as I told them I had bad credit they treated me like crap after being on the lot at holly Kia for like 2 minutes I was approached by salesman Lee Wilson he was very polite, I told him I had bad credit and he said don't worry that they deal with several different banks and can help most anybody. I was impressed with his professionalism and the way he treated me . I would recommend Lee and Holly Kia to everyone.

LadyG

30 de abr. de 2016

I was very reluctant to go into the dealership because I had a car that was broken down, it needed a new engine, and I owed quite a bit of money on it. I knew the commercial said they would take any trade, but I didn't believe it. So I called first. My salesperson, Lee Wilson, was very helpful (on his day off!). They miraculously took my trade and I drove away with a brand new Kia Soul that evening.

Albert Burke

16 de ene. de 2016

Buying a car from an honest dealer and sales rep was fantastic.

Delaware Dave

18 de dic. de 2015

Since my KIA purchase I have used the servicer department about 5 times and in each visit I have been completely satisfied with the professionalism shown by all the Holly KIA workers. Appointments are honored, wait times are well within estimates, and the quality of service is A1. Keep up the good work. A pleased customer.

MaryAnna Moderhak

16 de dic. de 2015

timely service quickly done although has nice customer service waiting area

Karen Hickman

14 de dic. de 2015

Always love the service we get. Treated well each and everytime, from the phone call to the last moment we pick up our car and are handed the key.

Luqmansaad Ibn-abdulssalaam

25 de nov. de 2015

I had somewhere else to be within a hour of my appointment time at dealership they got me in an out an to my next appointment on time

Walker Williams

24 de nov. de 2015

Ever since I took my car there for service, they have always give me a great customer service, their customers service is exceptional

happycustomer

29 de jun. de 2015

We bought a used Rondo from there and as far as my husband and I are concerned this is the place we will return to do business with. We had no problems with the purchase, to include an inspection by our mechanic within the 30 day warranty, they fixed everything he found wrong. ( which was very little) each time we returned to them everyone was so courteous. I did read all the reviews before the purchase and truly was prepared to get the usual "used car" treatment. It didn't happen. I was there to get my oil changed and rotate the tires. No Charge! Yes I would recommend them, they are good for their word, thank you all, Darrin our salesman and each and everyone, I wish I could remember all their names I would list them for you.

polyglot717

25 de jun. de 2015

I would have previously recommended this dealership, but after the way I was treated today, I will never go to them again for anything. Their service department has no record of my extended warranty so I had to track it down myself even though the car was purchased at their dealership. After speaking with the warranty department (not part of Holly Kia), I was advised that I could receive a refund of my GAP insurance premium because of paying off my car early. I ended up speaking with the GM of new car sales who for some reason immediately had an attitude with me. Maybe he was having a bad day, but whatever the reason he had an attitude the whole conversation. He even hung up on me. When I called back, he lied and told me that I had hung up on him.

single mom got screwed

31 de may. de 2015

Sold me a minivan that broke down on the 3rd day. Minivan been back and forth to the service department numerous times. No one can figure out what the problem is and the sales team lies a lot!! They are xxxxxx and very rude. Even though I am a single mom with an autistic child they will not refund my down payment or even give me another vehicle that is operable they are forcing me to take a lemon. Do not go there!!!!

Rose Purnell

29 de abr. de 2015

The show room was very cleanthe customers lounge was also neat and clean fully stocked with refreshments if you wanted to purchase them. My salesperson Darrin Coverdale was very professional it was painless doing business with him. After the purchase he went over a wealth of information about the car with me. Thank you Darrin and Holly KIA of Felton Delaware

Natavia Hall

24 de abr. de 2015

Holly Kia of Felton DE is a perfect place to buy a Kia. I was looking for a car for my daughter and I came to the right place. Very warm and Friendly Customer Service. Amazing Staff assisted in the process and made it really easy. Honesty was what caught my eye. My sales rep was Wolfe and he was OUTSTANDING! Credit process was easy and the staff kept you informed every few minutes. To the staff at Holly Kia you put a smile on my daughter Kirsten face and mine of course.

Yvette Thomas

14 de abr. de 2015

It was great, Denise Moen was absolutey great and the Kia Manager was morethan willing to work with us.

Mrs. Stephens

13 de abr. de 2015

They asked me when going to do the finance papers to complete the tablet first thing, before the entire purchase was complete. I gave them a 5 of 5 because the people were pleasant to deal with, but as things progress, my attitude changed. As the lady sat there and had to get her manager, she never gave me an opportunity to change my review and neither did the manager. JUST MAKE SURE YOU COMPLETE YOUR PURCHASE ENTIRELY BEFORE FILLING OUT THE TABLET BECAUSE YOU ARE GIVEN A CHANGE TO CHANGE IT IF THINGS CHANGE.

J. Woolbert

22 de mar. de 2015

This is the second car we bought from Felton Holly Kia. The entire experience has been great. We took our first car for service and while waiting, bought our second Kia. We were considering used Kia for our second, but got a better deal on a new Kia. The salesman was wonderful as well as the manager, financial person, etc. Negotiations were also excellent; we were straight forward with our limitations and they were respectful of our needs. Excellent experience overall - we highly recommend!

Millie Bachmeier

20 de mar. de 2015

We stopped in just to look and to my surprise I found the car I wanted right away.. I truly fell in love with the Soul n the color I wanted Alien Green. My buying experience was made easy with my salesperson who was so cute n so very helpful.

Ann Fillmore

26 de feb. de 2015

Service dept was very congenial and helpful with our service appointment. Service individuals were thorough in answering questions and doing the work. The appointment was very quick also. Did not have to wait very long.

Ashiona Handy

25 de feb. de 2015

I got a 2010 Nissan Alitma about a week ago. I freaking love it it has everything I was looking for in a car. A sun roof, heated leather seats, push to start. Denise which was the lady who was helping me was just very patient and outstanding. She did Good. I got it for a great price they really work with you and do everything they can to put you in a car. I deff say go there if your looking for a car you'll get a great deal

Dee

25 de feb. de 2015

Excellent service with superb support. First time I've enjoyed buying a car. Thank you Greg and Michelle

Barbara MacCahery

25 de feb. de 2015

I am always completely satisfied with my experience with Felton Holly KIA. I was returning home and was passing by so I decided to see if they could take my car for a past due oil change. They took it right in and I was finished in just about an hour. GREAT!

Vicky Moncrief

25 de feb. de 2015

I was a little dissapointed that I had to buy a new batery and the cost but that had nothing to do with the way I was treated. Nicholas Smith explained everything in detail and that was helpful and appreciated!

Stuart D Johnston

25 de feb. de 2015

52,000 service... It was free%......Arrived, checked in and got out in less than 1 hour.....

James English

24 de feb. de 2015

Very friendly. Great service and great quality of work

T. McKnight

17 de feb. de 2015

Friendly with good, courteous service. Have returned consistently because I'm confident my Sportage is in good hands.

Karen

16 de feb. de 2015

Had appointment for oil change. It was good, other then service manager everyone acted like we didn't exist. Not very friendly at all.

O Jernigan

12 de feb. de 2015

My experience with this dealership has been great so far. Roman the sales manager was great during the sale of my 2015 Forte 5. Just received first oil change the service department was also wonderful.

Berni

10 de feb. de 2015

Wonderful , Stephen worked with me and my budget, He comprised a list of cars in my price range and I picked and test drove and bought.Stephen set me up for my first FREE oil changed . The services dept did just that Get friendly services

Terry Massey

10 de feb. de 2015

This dealership has always provided excellent service

Tina

6 de feb. de 2015

My experience was pleasant and finished in a short amount of time very happy w my service visit.

Joy

22 de ene. de 2015

I visited the dealership with my fiance that was car shopping. While waiting for him the staff were friendly and knowledgeable, I ended up test driving a vehicle for myself. I love my new Kia!!!

Tyler

2 de ene. de 2015

I was able to get a great deal at Holly Kia which allowed me to get a brand new car rather than the used one I thought I was only able to afford.

Brittany

1 de ene. de 2015

Today I went looking for a vehicle. The first and last stop was Felton Holly Kia! When I exited my car there was a nice man by the name Mark Randall there to welcome me. I told him exactly what I had in mind and could afford in regards to a "new" used car for myself. He wasted no time getting me started in the process. Mark was very nice and my family and I were comfortable with him from the start!! Mark never hassled me into changing my wants and needs, instead he gave me exactly what I asked for!! I am very happy with my 2012 Chevy impala! Also I want to add Holly Kia also has a nice area for children to spend time in, where there was also hot coffee! Overall I had a great experience, where I will return and recommend to anyone looking for a nice car!! Thank you Mark Randall!!

W.R.Johnson

1 de ene. de 2015

I purchased my 08 sportage new at Holly Kia in Felton. I've had all my scheduled maintenance done there and it has always been a pleasure doing business with them.. Just had my 60k service completed. Great job Rick in service department explaining all work done.

Latisha

28 de dic. de 2014

The employees there always make me feel like family! I purchased a new car from them 2 years ago and they take great care and pride in the welfare of my vehicle.

Gordon

26 de dic. de 2014

Was looking to get a new car but wasn't expecting anything to come about.. Mark my sales person was on top of everything from start to finish...To my surprise he made it all possible to get new car..Greatest Christmas gift to share with My wife..Thank you Mark and Holly Kia for making it all happen

Betty

24 de nov. de 2014

I absolutely loved Steven. He made my buying experience awesome. I would definetly recommend Holly Kia to everyone I know!

N/a

24 de nov. de 2014

The customer service there was HORRIBLE. My car was towed in on a Thursady morning at 8 a.m. I called several time throughout the day. I left messages for the service manager and the cars sales manager. No one ever returned my phone calls that day. The following day on Friday I called many times and again I didn't hear from them until after 2 p.m. for them to assist me with my car and a manager from another dealer came over to do so

jgraham11

29 de sep. de 2014

Worked with a guy named Jason Brewster. Very Professional. Me and my husband would recommend him to anyone! Made us feel at home and comfortable with the buy experience. Did business many places, but Jason made this the best buying experience ever!

Kathy

16 de sep. de 2014

Denise Moen is an awesome saleslady. Roland made the loan process so ridiculously easy. They met all of my terms. Would definitely recommend Holly Kia!!

JW

15 de sep. de 2014

I can say this is the first car that I have owned and its the best. The dealership is awesome and they really do enjoy putting you first.. They really want happy customers so they will take care of you.. Thank you Felton Holy Kia for taking care of my car needs.

Cindy

11 de sep. de 2014

Great customer service and they finished my car quickly. Updated me on the condition of my vehicle and let me know what service my vehicle was do for. Thank you again for the great service :-)

slappyhappy

6 de sep. de 2014

I just bought a new car and it only had 400 miles on it when the key got stuck in the ignition. It was on a Saturday night on a holiday weekend of course. When the car arrived at KIA, the service person called me and told me that they were able to get the key out without a problem. I was very upset as I knew there was a problem and I felt as if he was calling me stupid. I then explained that the tow truck driver also could not get the key out and the gentleman said "he didn't know to push in before taking out the key". I am fairly sure that the driver had driven many many vehicles and was able to take keys out of all of them. Eventually it was found that the car needed a new tumbler and the car was at KIA service for a week. I felt this was an awfully long time and finally on Friday, six days later, I called and it was explained why the car was there for so long. Isn't it good customer service to let the customer know what is happening with their car?? Then there was the issue of the replacement car. I had to practically beg for a replacement car, I was told that they don't provide those. How is that? When I did get the car, my salesman brought it to me, but then, on the holiday Monday, I had to drop everything and drive him back to the dealership. This has been a mess and all I wanted was a great new car. I seriously considered asking for a whole new car. Please let me know someone actually reads these. Thank you

sk

29 de ago. de 2014

My experience with my maintenance appointment was wonderful. I was offered a beverage as I walked in, the new service team and management was very helpful and nice. While waiting on my car to be serviced, I noticed that this dealership had "our daily bread" out on the tables.. this was very unusual. In most places, you would only find everyday life magazines. I found this to be very refreshing, sometimes we need to read something that will help us in being kind and courteous towards one another. Keep up the good work. Thank you.. Holly Kia.

ED

29 de ago. de 2014

Holly KIA Felton was the easiest and most comfortable auto buying experience I have ever had. Great Customer Service and not pushy at all.

sjester

27 de ago. de 2014

Best experience buying a car. Been back several times for my car to be serviced. Great job. In and out with no inconvenience. Great staff.

Kbowen0510

13 de ago. de 2014

My buying experience was wonderful. They made the entire process easy. I love my car! I really appreciated my salesperson, Bruce Perry, because he wasn't too pushy and made both my husband and I very comfortable. I would definitely recommend this dealership. The rates to have my car serviced at the dealership are cheaper than most auto places including Walmart. Great dealership!

vonzell starnes

12 de ago. de 2014

The service manager did an outstanding job to get my car serviced and updated on the maintenance as needed...

Latisha

2 de ago. de 2014

I had the best experience with buying a car at the Holly Kia dealership. Everyone there is friendly and kind. They really care about their customers, even after your purchase.

Jean

31 de jul. de 2014

Had a great experience from sales, finance to service. Highly recommend this dealership.

MaryAnna Moderhak

30 de jul. de 2014

This is the 4th Kia product that we have purchased from Felton Kia, I brought the last one the Sadona in for a minor repair and returned a few days later to purchase a new vehicle. That should be apparent that I have enjoyed my contact with the personnel at Felton Kia and feel comfortable in saying that will continue. I especially appreciate my contact with your salesperson Denise Moen, she has been my salesperson of choice with me and my husband in the past and understands my needs and see that I receive them in a great manner. Good representative of your company.

John

29 de jul. de 2014

I was a little sketched out about the 5,000 guaranteed trade thing I will admit, so I only gave them 4 stars in that department, but Jason was super helpful and explained it's just numbers. We talk real trade and car numbers and he was able to get me in something that wasn't junk. My credit isn't real good so usually dealers have just been trying to put me on these used cars with like 100,000 miles. I am happy with my choice, I had money down so I'm sure that helped lol. Hopefully my interest rate is lower once I build my credit up next time.

Jan Cammiso

15 de jul. de 2014

Great Service, completely in timely fashion, everything was explained in detail, completely satisfied

bill,first and last-time kia buyer

11 de mar. de 2014

I could not get them to give me a paint touch-up stick that worked. emails to the "contact site" were not returned. A call to the customer service center of KIA national yielded a rep who told me it was the dealer's problem and corporate headquarters had no interest. I can't believe it - to lose a customer for a lousy touch-up kit.

naomi331

1 de mar. de 2013

I worked with a woman named Heather and it had been the best experience I have ever had!! I have purchased many cars in my time but I have never come across someone who was so caring and interested in my needs in a vehicle. I am currently being treated for cancer and have had a rough go for a while and LET ME TELL YOU this woman brightened my day soo much! She found exactly what I wanted and worked close with the manager to get me the best pricing (as I had been researching for a while) and when I have problems understanding my phone and bluetooth system she always takes the time to help me. She is a godsend and she has been there the longest. I recommend you see Heather at Felton Holly Kia!

tskymed

11 de feb. de 2013

I went shopping for a new Kia Rio. Test drove one. I was trading a 2003 mustang. The price on the Kia was $16,565.00 on the sticker on the car and on the window. ( and yes, I had looked on line at many different places and the same price all over) After I was finished test driving my Mustang was appraised and he came back low, $1000. I asked what the price on the Kia was and he said $20,000. He was not interested in my credit, he was not willing to even check, he just didnt appear to care one way or another. I am a hard working professional with an excellent credit rating and was very excited to go look and purchase a new car. The poor attitude and rediculous increase in price of the car was extremely upsetting and I will never go back to that dealership. As you know, bad news travels fast and unfortunately whoever I have told so far, knows someone (or had the same experience) who went there and had bad results also. They walked out.

TOMME

8 de sep. de 2012

To start we were on a budget and gave the sales rep. our budget. At this time we found a car we liked that the sales rep told us would be in the budget. We sat down and crunched numbers and were given a payment that was what we were looking for. When we went to sign the papers the payment was 50 dollars HIGHER a month. Then when asked, the closing rep gave us attitude about having to fix it. They were extremely unorganized and committed multiple errors on the documents and had to reprint them 4 times. Their attention to detail was non existent. It took several months to obtain are primary registration for the vehicle. We had to call them just before the temporary registration expired to pick up our tag. DO NOT BUY A CAR FROM HERE... I still have headaches.

helpme1

4 de abr. de 2012

I walked into this place knowing my credit was horrible!!!!! Mr. Wilson met me at the door and treated me like I was like everyone else. He showed me several cars and didn't make buy "just any old car" It had low miles and I only put down a small amount of money. My payments are affordable and the car is wonderful!!! I highly recommend Felton Holly Kia to all of my friends...... Thanks a bunch Mr. Wilson and Holly KIa.