juneb

17 de oct. de 2013

I have been shopping for a new vehicle for a few months, I had been looking at the Chevy Malibu and Cruze. But drove the fusion by chance while car shopping with my daughter and I fell in love with it. I didn't buy it that day, because I didn't care for the salesman and the dealership that I had gone to. So when I went in to Dick Smith, I was very happy was the way my husband and I were treated. So although I didn't get the exact exterior and interior color that I wanted. I still got a car that I love. I would definitely go back to Dick Smith.

Ralph3278

11 de oct. de 2013

Nice folks, good price. I highly recommend them! Best selection in town. Convenient hours. I really enjoyed working with Doug. Knowledgeable and fair. I'll be back!

imdhill

2 de oct. de 2013

Randall Oxner was most helpful in seeing that the work on my Sports Trac was done correctly and in a timely manner. I highly recommend this dealership for the both timely and highly professional service that they give to their customers.

lexron2

6 de sep. de 2012

My review/critisim of the Dick Smith Ford 2800 Two Notch Rd.(next to Burger King/Beltline) has been sheer torture mentally. The repair work has not been completed since my son truck was towed 07/19/12 from the Fort Jackson installation. Also it has sustained damage to the body at the shop. The truck is a Harley Davidson and my son is still in Afghanistan.. What can I do Mr. Smith to get his truck repaired ??? PLEASE help me!!!!!!!

ericacarr66

8 de ago. de 2012

Matthew McCullough is a professional in every sense of the word. He assisted me from start to finish with the purchase of my new vehicle. Hie professionalism did not end once I purchased my vehicle. He calls to see if I need any further assistance and is willing to go the extra mile to ensure customer satisfaction. Everyone at Dick Smith Ford was very kind, pleasant and helpful. This was one of the best car buying experiences I have had in a long time.

tperry1

30 de jul. de 2012

Brought my new truck in for warranty. Had a speaker that was cutting out. Arrived 7:15a.m to be early, at open & wait our turn for good repair service; in a near first position. I was met by John Campbell. We explained the problem & he asked if we were going to wait on it where I replied yes. He did NOT suggest or ask that I leave the vehicle. He did ask if I purchased the truck there as one of the initial interview questions that they ask thier customers. It seems like it shouldnt matter if I bought the Ford there or at another Ford?... unless preferential treatment is given? I'm asked this whenever I bring a vehicle here? Regardless, our vehicle was removed from the greet lane to the parking lot in the rear directly where I could see it from the customer lounge. Arriving at 7:15 & waiting until 10:, John now came into the lounge to get another customer thier car. John came to me & said that they were finding shorts in wiring & were working through it but it would get fixed. This lie puzzled me because my truck remained parked where I could see it without anybody working on it. However, I am not confrontational & did not call him a liar. I figured that this was par for service at Dick Smith Ford like it had been in the past with my prior Ford's & that he was just trying to appease us since we had been waiting 2 1/2 hours already without my car "really" being seen. I had given no indication that I was losing patience & had no obligations to be anywhere since I am retired. We had a luxury of time to get the repair complete. They took my truck into the tech from the lot at 10: & then returned it to me at 10:30 in the exit lane after working on it for only 30 mins? John said, "we need more time with it". We found a short but need more time to "diag". I was confused. I gave no indication that we needed to leave. We had invested 3 hours already for service. How much longer would it take to figure it out at this juncture with panels already off which would have been fine even though I knew "hours" had been lost with my truck parked & lied to about it. I have other cars to leave my vehicle for service if necessary. Dick Smith was giving me my vehicle back; un-repaired; because they needed more time; but they were exiting us from the shop, due to thier time limits? I asked John to clarify still not confronting him that I knew they only had it for 30 mins & it previously sat in the back lot for 2 hrs & 30 mins. He provided no receipt or check out though I signed my name to an invoice upon checking in the vehicle & just said we can leave. Is this a scam to charge Ford for warranty labor that didnt really get done? After digesting, I called the Manager, Scott, as I was driving to the other dealership across town to check my car in for the same repair. Again, I had nothing but time to get repairs done & just needed service to put it to closure. I didnt calculate that I would invest 3 hrs of time & then get turned out onto the street with repairs incomplete after being lied to that my car was being worked on. If they needed more time that was fine but dont exit me. Scott, the manager called me back just as I was checking in at the service reception of the other Ford dealership. In disclosing this, "he validated my assessment as being true". He saw our time escalate as we waited, possibly in the computer that tracks service times? Maybe, thier time performance gets tracked by Ford or for bonus. He stated that John should have asked us to leave our vehicle for electrical whereby John had not. Scott also validated that John had lied. I appreciated that Scott owned the responsibility of this POOR experience. Since I didnt arrive at the next Ford location until almost 12 I had now lost an early spot of being early & first for service. The day was lost. I left my truck at the other dealership &overnight where my tardy arrival puts me in place for morning service

lcald803

30 de jun. de 2012

The service i got from Ronnie Walrath at Dick Smith Ford was phenominal! I love my truck and I am very glad i didnt have to fight with some greedy salesman. Ronnie worked for me and not his self and I'm sure he will be seeing me in the future!

Haywood822

25 de jun. de 2012

Hello I was in dire straits with piss poor credit and Mr. Broughton put in over 8 hours that day to insure that I drove away with the vehicle of my choice most dealers would not put half as much effort with a customer that has such a low credit score kudos to Mr. broughton I wish there were more salesmen of his caliber thank you very much Mr. broughton

markstruck

30 de abr. de 2012

I found the truck of my dreams on Dicksmith.com and sent in a request for more info. Matt called me not even 15 minutes later and went to a great savings right away. I drove down from greenville that day and picked it up. Thanks Matt

karloswald

28 de abr. de 2012

My salesman Nathan Beard was a pleasure to work with. He got my request for quote from the Internet and called me in 5 minutes. He ask me a little about my trade and I told him all he needed to know. He made me a trade offer over the phone and gave me a sales price on the truck I had selected. I got to the Dealership by 4:00PM. He had all of the paperwork ready and all he needed was my signature. By 5:15 and hour and 15 minutes I was on my way back home in a new 2012 F150. This was by far the quickest transaction I have ever made on a trade and purchase in my life. He had told me over the phone that they meaning the Dealership don't play around with the waiting game. They call it as they see it and the deal in made. I would highly recommend this Dealership and Nathan Beard as a salesman to work with over any other dealership in the Columbia SC area. As he said they don't play around and I am a testimony to that.Great job and keep up the good work Nathan and Dick Smith Motors.

Ken ross

17 de mar. de 2012

Kyle Willson, with Dick Smith has always been professional, polite and fair. A huge difference from what I experienced from another local Ford service department. When I first contacted Kyle he worked to get the previous warrantee work covered at Dick Smith. Dick Smith service department found and corrected the problem in fifteen minutes that the other local Ford dealership couldn't find after three tries over three weeks. Sincerely, Ken

dunnk

20 de dic. de 2011

I recently bought a Focus from Eric Basiliere at Dick Smith Ford of Downtown Columbia and I'm pleased with what Eric was able to do for me. Eric was able to get the Focus I wanted even though it wasn't on his lot. He had it over within one business day and for no extra charge. I suggest anyone in the market, go see Eric. Whether he has it or not in his lot, he'll make your day!

donnat9870

20 de dic. de 2011

Really happy with my recent purchase. They had what I was looking for at the price I wanted to pay. Lee Cook was a pleasure to deal with, he seemed to make it his priority that I was going to be happy with my choice and he did an excellent job!!!

jlezcano

20 de dic. de 2011

I met Eric Basiliere on an early week morning and told him I needed a car for my daughter, told him the price range and he pointed us out to our selection that would meet our budget. He gave us such a good deal that we were under our price range so we actually ended up with a bigger car. I was so pleased with the way Eric does business and how great he is with customers. I suggest Eric and Dick Smith Ford to all my friends from now on.

sequoyahrealestate

19 de dic. de 2011

I recently purchased a vehicle from Chad Weeden. I have to say that it was the easiest car buying experience I have ever had. Thank you Chad Weeden and the Dick Smith Ford team!! I will be back and I plan to tell all of my friends to come see you as well. THank you so much!!!!

CHIPPERMAN

18 de dic. de 2011

I was referred to Dick Smith Ford by Chad Weeden. He told me it would be a smooth sailing process and he was 100% right! The staff had everything ready to go before I even walked in the door... All that was missing was the big red "Easy" button! Thx guys!!

bgtayl

16 de dic. de 2011

My Salesman is Salesman Extra Ordinaire. He gets the job done and has been doing it for me the past ten years. If you are looking to purchase a car see Mr. Robert Hiller at Dick Smith Ford of DownTown and have one of the most professional experiences in auto buying you will ever enjoy. Mr. Hiller will work for you to get you the vehicle you want and take all of the pain out of purchasing a vehicle. You will walk out of the dealership with a SMILE ON YOUR FACE AND KEYS IN YOUR HAND. Thank you Mr. Hiller, you are in the right business, and thank you to all of the support staff that help you to close the many deals you have accomplised for my family and I. Mrs. Taylor

scottmoepuckett

16 de dic. de 2011

Chad Weeden is the man!!!!!!!!! And the service is awesome!!!!! I will always buy from Chad. Thank you Dick Smith Ford and Chad Weeden!!!! Always shop with Chad!

ketayg

16 de dic. de 2011

Robert Hiller at the Ford Dick Smith store on two notch rd in Columbia SC was an excellent salesman! I purchased a Ford Mustang and he really took time to find the car for me! He took the time to help work out the best deal. With Mr. Hiller it was not just about making the sale, but I felt his genuine concern it making sure that I would be happy with the car I bought. He is wonderful and truly have been my go to guy when ever my friends, family, or myself are in the market to buy a car. Thanks for your overall great service!

SISTAR

15 de dic. de 2011

GREAT JOB ROBERT HILLER, YOU ARE THE BOMB, I APPRECIATE YOUR TIME AND PROFESSIONALISM.YOU DESERVE A BLUE RIBBON.Dick Smith Ford is the place to go if you are looking for a new or used car, with the freindly salesmans

donniejr

14 de dic. de 2011

I was referred to Chad Weeden through a friend and boy was he right. What a easy car buying experience! These guys are cut and dry with no "BS"! Thanks for a awesome experience!!!!

ronald333

13 de dic. de 2011

I first me Eric Basiliere as a sales call, after trying different Ford dealerships across the state and not being treated fairly or with a good price. I tried Dick Smith Ford. Eric without knowing me gave me respect and most importantly the best price on the vehicle I wanted in the whole state of South Carolina. Eric was easy and simple to deal with. I would recommend anyone I know to Eric for your next Ford vehicle.

admiralwdr

13 de dic. de 2011

Good search for the car I wanted, comprehensive insructions as to how things worked inside and out, didn't mind when I changed my mind a couple of times, always friendly.

ianwhite

13 de dic. de 2011

I never thought buying a car could be so fast or easy until I meet my salesman Eric Basiliere. He let me tell him what I wanted and he was a great. Within minutes we found an Edge that I loved. The rest of the staff at Dick Smith Ford was superb. They all work as a team, therefore you are in & out in no time. Anyone looking for a Ford or any vehicle, this is the place.

laenyma

12 de dic. de 2011

I really appreciate all the hard work that Roger Neal and the guys put into helping me. I do not think you can find a better group of people to help you thru your car buying process. I highly recommend Roger Neal and the rest of his crew there at Dick Smith Ford.

juliethomas

12 de dic. de 2011

I want to say thanks to Eric Basiliere and the employees at Dick Smith Ford for my new Fusion. Eric made my 1st car purchasing experience super easy. I was so happy he was able to find my dream car for me & make it super affordable. I'm going to refer Eric & this dealership to everyone I know. Thanks yall...

mack14

10 de dic. de 2011

Overall I was very pleased with the customer service provided by Robert Hiller at Dick Smith Downtown. He was very informative without being pushy. Im enjoying my new car.

Stephen7189

10 de dic. de 2011

Really great job here all the way around. Greeted with a smile, Nathan Beard was my salesman, the finace guy was great and even the rest of the staff seemed really nice. I love my Focus, really cool and functional car. Great MPG pretty peppy and very cool. Recomendations from me about this dealership are HIGH.

pjtj45

7 de dic. de 2011

Robert Hiller is by far the best car salesman I have dealt with. He found me the car that I wanted and Im so enjoying my Chevorlet Aveo. Thanks Robert for making it a very good experience dealing with Dick Smith Nissan.

Normsmajic

6 de dic. de 2011

I purchased a new focus from dick smith ford and was extremely please with the service I have gotten before and after the sale. Matthew answered all of my questions and provided me with a stress free car buying experience. Then I met Jeff Herrel in the finance office and ronnie sync up my focus overall awesome car and sales staff

KarenSopinion

6 de dic. de 2011

Ronnie and the crew at Dick Smith Ford at the s**t! (sorry). I'm just so excited about my car! Ronnie made my decision super easy and helped me to the end! The Fusion is a awesome car for anyone looking and the crew at dick smith are just has cool!

James73158

4 de dic. de 2011

Experience was really great at this dealership. I was greeted promptly and in no way pressured. I was just looking at first, wanted to test drive possibly, and the salesman just let me move at my own speed. His name was Nathan and I will thank him again. Selection was amazing, from cars to trucks and the New Explorer, which my wife will be coming to test drive next month. High Praises from this previous Chevy owner.

calewis

22 de oct. de 2011

Nate was friendly and informative. He offered choices and advice about my car options and pointed out things that I had not thought of. He helped me weigh the pros and cons of both automobiles that I was considering buying. I would recommend this dealership as well as salesperson Nate Beard to any of my friends and/or acquaintances.

lucylui

19 de oct. de 2011

very good very friendly well informed prompt with response back would buy here again have had great experiences with dick smith for the past 10 years

cortneel

12 de oct. de 2011

Loved working with our salesman - Nate Beard! He was great, got a great car for a great price - will definitely buy from Nate Beard at Dick Smith Ford again!

tfrazier

11 de oct. de 2011

I was very pleased with the price I received on my trade-in and the price of my new Taurus. The salesman was also very helpful with getting me setup with the Sync system and showing me how the new systems work. I would recommend buying a car from this dealer.

qpidslove

13 de sep. de 2011

Everytime I need my car serviced I always go to Dick Smith Ford and request John Campbell's help. He has always provided great service. I appreciate the personable service I receive every time I am there.

daref8

13 de sep. de 2011

Came in when I was in a bind, had to get out of a car that I owed significantly more on than it was worth. They worked with me and pulled out all the stops to find a way to get me out from under that top heavy loan, into a good car, and with a good financing deal. Very professional, very down to earth. These guys are regular guys and they aren't just about putting you in a car, they're about helping you figure out what is the best for you, both practically and financially. Ronnie Walrath was very helpful, and Chad Weeden is by far the best finance officer I have ever worked with.

rtrmd1

13 de sep. de 2011

My wife and I were looking to trade in our older Expedition for a bigger and newer one which we found at Dick Smith. My wife had found a 2007 Expedition EL with about 11000 miles on it. We decided to buy and Chad Weeden did an excellent job setting up the trade in value and also talked us into the extended warranty that initially I did not want but my wife did. This proved to be a very good purchase as we later(about 1week) found out that certain electrical problems existed with the DVD player, the radio and the CD player. The extended warranty covered all of these costs which was a godsend. This was my second purchase in less than a year at Dick Smith Ford and definitely won't be my last.

strtdoc

12 de sep. de 2011

Ronnie met us in the parking lot, asked if he could help us. He was smiling and pleasant throughout the time we were there. He showed us the ccars we asked to see and explained features of each. He showed me the service area and explained that they could also service my F650 pickup (with Cummins diesel). Chad had researched interest rates at several lending institutions and when I asked if he would check at my bank he happily did so and got lower rate. As we were leaving he came out of his office to tell us the bank had sent him aneven lower rate and he had already made the necessary adjustments to the paperwork. Ronnie also introduced Matthew McCullough who said he would be glad to help us anytime we could not get in touch with Ronnie. It was a pleasure to do business at Dick Smith Ford as everyone there, even those not working directly with us seemed happy and cheerful, even giving my granddaughter a bag of popcorn. My wife has had service and body repairs on her Lincoln MKZ there so I am confident that we will be frequent and very satisfied customers.

Erin Strange

9 de sep. de 2011

I visited Dick Smith to purchase a new Mustang. I worked with Chad Weeden and Mike Major to make the purchase. From the time I walked through the door I was treated fairly and given a great price on the car without any haggling. They both took the time to make sure I was extremely satisfied with the car and have since checked in with me to make sure I am still enjoying my Mustang. Because of their great customer service, I returned to Dick Smith twice after I purchased my car to buy both my children used cars. On both occasions, we found cars that were on other Dick Smith lots and Chad and Mike were quick to make arrangements to have both cars delivered to their location so we could look at them. I bought my daughter a 2005 Jeep Grand Cherokee and my son a 2007 Mitsubishi Eclipse. Both cars were in fantastic shape and Chad and Mike made sure when we drove them off the lot they were clean, detailed and that the minor body imperfections we found had been taken care of. I would definitely go back to Dick Smith for my future car needs.

gsorola1

8 de sep. de 2011

Outstanding customer service! Chad was very honest the moment I walked in the door and I feel like I got the best deal and he's reason I went back to Dick Smith for a second purchase.

reyesfn

30 de ago. de 2011

Eric presented himself then we procideed to look around. He would anwser any questions. I felt comfertable in my decesion. I was offered a great deal and was treated well all around

jeffpalen

25 de ago. de 2011

Very happy with my experience at Dick Smith Ford. I have recommended Roger and his team to several of my friends and family members. Roger worked to find in his inventory what I was looking for and had it ready for me immediately. Pricing was great as was the service from the employees of the dealership. I will buy my next vehicle from Roger and Dick Smith.

monifull1217

24 de ago. de 2011

My experiance at Dick Smith and Matthew McCullough was great. Everything went very smoothly and I accomplished all that I wanted. I love my New Ford Flex.

rbedenbaugh

22 de ago. de 2011

This is the best dealership in Columbia. I bought my last four cars from Dick Smith and will continue to use Dick Smith for any automotive needs we have going forward.

maddiewood

15 de ago. de 2011

Gabe was wonderful, I came in looking for a new Fiesta and he was helpful, knowledgeable and approachable. I really appreciated all the help he has given me and I would recommend him to anyone. He made the whole experience really easy, which had definitely not been my experience in the past. Thanks Gabe!

mreeves8

13 de ago. de 2011

John was very helpful in getting my truck repaired on time and very friendly. There should be more service writers like him. Iwould recommand this dealership to anyone.

CarolA101

12 de ago. de 2011

Gabe Flores made the dreaded initial trip to the dealer a pleasure. I did not expect to find a salesperson with as much patience, kindness, knowledge and professionalism as Gabe. Truly an asset to Dick Smith's sales force. I live in Greenville, but will return to Dick Smith in Columbia when I purchase because of Gabe.

christy1brabham

9 de ago. de 2011

I bought my Hyundai at Dick Smith in Greenville, but Jud Smith offered to service it in Columbia b/c it is more convenient to my home/work. They stock my oil filter that my service is quick! Scott Fairey's team is very professional and provide attention to detail, like cleaning my car and balancing my tires properly. I appreciate the extra effort Dick Smith Ford's service and parts department give to make my experience positive. Thanks again guys!

syl58

25 de jul. de 2011

Mathew an Ronnie I will recommend as the go to dealers to work with at Dick Smith. These two young men were very up on thier game and made the drive from Greenville to Columbia worth doing to purchase the car. I can not say enough good things about these two young men except keep up the great job.

PigionPlantaion

23 de jul. de 2011

Mr. Robert Hiller better known as the Dealer has been selling my family an I cars for over 10 years and have never failed us yet when it comes to being freindly,kind and prompt with knowing the bussiness of selling a quality car or truck with great customer service. Thank you Dick Smith Ford for haveing such a caring person on your Staff.Blanche, Toby and Ronald Goodson

Pamela123

16 de jul. de 2011

Mr. Hiller approached me when I arrived on the lot in a very professional manner and demonstrated the type customer service that I was seeking. He had the mannerism of an honest and patient gentleman; and answered all of my questions to my satisfacton. He willingly negotiated the terms and conditions in order to make me feel comfortable until we reached a concensus. After the sale, Dick Smith Nissan and Mr. Hiller stood behind their product with excellent service and continued customer service that I still appreciate.

pryorta

16 de jul. de 2011

I visited this Dealership just by chance because I could not find the truck that I needed and wanted. Low and behold, this dealership worked tremendously hard to help me to find a truck. Better than that, this dealership found a truck that thrilled me tremendously -- a white "Toyota Tacoma, 4X4, Off-the-road, & White"! I bought it!! Thank God! The salesman that sold me this vehicle was Mr. Robert Hiller. I thank God for Mr. Hiller and my Toyota Tacoma.

Parnell

14 de jul. de 2011

A relative recommended Mr. Robert Hiller. I called Mr. Hiller informing him that I was looking a Nissian Truck. Mr. Hiller wasted no time in finding me the perfect truck. He called me back the same day and offered to bring it to me, but I told him I was in the area and would come by. Mr. Hiller was friendly, honest and very professional. Mr. Hiller has my highest recommendations, I would be glad to recommend my family and friends to him.

miltonap

13 de jul. de 2011

Mr. Hiller was very friendly and quick in getting an approval for my car. He brought the car to my job for a test drive. I have several minor problems with the car and Mr. Hiller quickly corrected the problem.I have and will continue to refer friends and family to Mr. Hiller.Antoinette Milton

mcrater

13 de jul. de 2011

I was working with another dealership in town for two weeks trying to buy a Mustang and kept getting the run-around. I then noticed a new Mustang in the parking lot where I work. I talked to the owner and he raved about how good he was treated by his salesman, Nate Beard, at Dick Smith. I called Nate that same day. He found me the Mustang I was looking for within 5 minutes and quoted me a GREAT price, which was much less than the other dealership I was originally working with for two weeks. I wound up buying the car the very next day! Nate had all the paperwork ready so I was in and out in under 20 minutes. From the first time I talked to Nate he treated me with respect and was honest and up-front about everything. He did everything he said he would! If you are looking for a Ford vehicle I would HIGHLY recommend you call Nate.