Lloyd D Benjamin

26 de oct. de 2016

Wow! What a great experience we had. We brought our 2010 Kia Soul plus in for serviced and was offered a look at the new KIA's . We were so impressed with the dealership atmosphere it was no problem to sit and wait. We had another appointment to go to and when we returned everything was planned for us. Chuckie was great to us and we drove the 89 miles home with our new wonderful 2016 KIA Soul plus. So many amenities we are still discovering all the bells and whistles! We have already given out some cards advertising the dealership and the great service we were given and the speed of our transaction. Chuckie is the guy to call or go see! Thanks Dick Hannah Dealership! See you in another few years!! We are sending friends your way!

George

20 de oct. de 2016

Just bought a new car at Dick Hannah and happy with the very positive experience.

gkg

17 de oct. de 2016

I just completed the purchase of my new 2017 Kia Sportage and had a great experience with Dick Hannah Kia. I got a fair number for my trade and working with the salesman (Curt Torson) was a pleasure. Barry in financing made the required paperwork quick and easy, with no hard upsell for stuff I didn't want or need. Overall a great experience.

Roxyz

13 de oct. de 2016

I have bought 4 cars from Dick Hannah Kia, and am ALWAYS wowed by the experience. I never expected to be treated so well when buying a car (or having service done). I just bought a 2016 Soul EV on Tuesday, and Steve went above and beyond as he always does. I love telling people about them, and they really are NICE!

mjlazott

11 de oct. de 2016

One of the smoothest car buys for us,Got the price We wanted-Sales people were very helpful,Salesmen had to go 30 miles from Dealership to get Signatures from the other half of Our buying party---No pressures sales a Plus.

Sarah

5 de oct. de 2016

Curt reached out to me via the internet and was courteous and helpful. I was given the best deal I had found and I had done my research. I would highly recommend this dealership

Michael

5 de oct. de 2016

Staff was knowledgeable, courteous, prompt, and more than happy to go out of their way to help me.

Gary

4 de oct. de 2016

The service dept. is great ! Ken is excellent! He Has a good sense of humor, he keeps you updated and informed on the progress of your car. Thanks Ken !

Adrienne

29 de sep. de 2016

This is the second vehicle I've purchased from Dick Hannah Kia. I had a 2015 Sorento and just got a 2017 Sportage. The customer service was outstanding from sales to financing. I'm super pleased with my new car.

Gambrell

28 de sep. de 2016

Great customer focused service. Knowledgeable and accommodating sales staff. Matt was a real pleasure to work with. Professional and personable. Thank you for making the purchase experience enjoyable and pain-free!

Ackman14

26 de sep. de 2016

Matt made the whole experience pleasant and fairly quick. We told him what we wanted went for a test drive within an hour we were driving home in a 2016 Kia Soul.

Mary Ann

24 de sep. de 2016

We contacted dealer via the internet. Steve responded to our email right away, found what we were looking for and at our request emailed an out the door price that beat anything we could find locally. Once we arrived at the dealership he spent plenty of time with us and made sure we were will educated regarding the car we wanted. Couldn't be happier with the experience.

Vjguile23

21 de sep. de 2016

Dealing with James really was easy going and helpful. Not only did he and his team help me get into a car that could fit into my budget but also gave me info on how to get a lower interest rate since I am dealing with rebuilding my credit. I love my new car so much and have felt that I was completely taken care. James was patient with me and even stayed longer to get me in my car.

Anthony Lloyd

13 de sep. de 2016

I went to have my car fixed, which I purchased from this location (used). Ray approached us and suggested we look at other cars. We were not looking for a new car. We discussed a price range and he worked with that. Did a couple test drives. Decided to purchase. Very happy that he spoke with us to start.

David

10 de sep. de 2016

Very clear and fair information provided.I bought the car there and I really recommend the place.The warranty provided by Kia it is quite good, as well as the CPO.

Bruce

9 de sep. de 2016

Great service, ready when stated. Devin explained service completed , explained why brake fluid flush would be needed soon. Went over the bill & explained the charges.

jditom

9 de sep. de 2016

Just called Curt to trade our Kia Soul that he sold us on a used BMW X1.Fair price and easy to work with.I will work with Curt anytime!!!

Stevenson

7 de sep. de 2016

We can't say enough great things about Matt & John. It was the Best experience buying a car. They were so accommodating and laid back that it wasn't stressful. They did such a great job that not only did I buy my Forte but my husband fell in love with and purchased a Sportage the same day. I love my Sorento so Kia had found repeat customers especially when you have "Awesome" people to work with like Matt & John.Give those great employees raises!!!!

Mom mobile

7 de sep. de 2016

I can't say enough about Devin and his team in the service department. My car broke down while I was 8 hours from home. Dick Hannah was the closest Kia dealership for service. From the initial assessment, warranty process, timely updates, and a follow up check in after delivery, Devin made sure I was kept in the loop, and the process was moving forward. I appreciate the wonderful job they did, and would recommend this service department to anyone.

Kelsi

7 de sep. de 2016

Danny was awesome and helped get me into a car I love!

Kelsi

1 de sep. de 2016

Had a great time working with Ray to purchase a car. He was more than willing to accommodate me and work with my specific wants/needs.

Robert Harris

1 de sep. de 2016

We were so pleased our first go around in 2013, that we came back in 2016! Much to our pleasure Brian was still at the dealership and was present the day we decided to upgrade. We followed the same routine this time as last time with the same happy result. We will be back again for the next upgrade! Keep up the great customer service and the wonderful follow ups.

Karen Fellner

30 de ago. de 2016

I bought a brand new kia soul from Lucas at Dick Hannah Kia. He was super helpful, the process was so easy, and financing was a breeze! I am now a customer for life.

Tarmac

28 de ago. de 2016

I had another great experience at this dealership. Curt was so nice and helpful. He helped us narrow down the type of car we were looking for and we absolutely love the Kia Soul we ended up with. We visited the dealership a few times before making our decision and Curt was always available to answer questions and test drive vehicles. He got us a lower rate and I am so grateful he worked so hard for us. He's so positive and optimistic, he must really love his job.Barry helped us again with the finance part (he helped us 2 years ago), he also remembered us! He's personable and made the rest of the paperwork easier to understand. I highly recommend this dealership and the people that work there. Thank you guys so much! :)

Kimberly Wilson

26 de ago. de 2016

Bob Snyder was great to work with! Very helpful, thorough and not pushy at all. I got the exact car I wanted and was very happy with the experience. Everyone was really friendly. Thank you so much! :)

Caramel77

24 de ago. de 2016

I had the experience last year of working with Ray in getting into exactly what I wanted. He found my car and the purchase was fast and easy. I did pay in full for my car, but still had a hassle free experience. he was curtious and helpful. Since my purchase he has made a point to contact me periodically to see how things are going with the car. I notified Ray a week ago asking him for help to find my daughter a car. We came in last Sunday, we were all greeted with his big smile ready to help attitude. The process was again smooth, and hassle free. She got into a car she liked, reliable and much safer for her and my 7 month old grandaughter. The finance part worked out great and she is one happy girl!!! Thank you to the staff that worked with us and especially Ray!! We will keep refering our friends and family to this dealership and of course to Ray!

AuntBB

21 de ago. de 2016

I walked into the dealership and met Lucas and told him what I was looking for and he suggested I would like the Kia Soul Plus Primo. He was right! This is the best vehicle I have seen and came with everything I wanted. Such a great group of caring people to work with and I drove away knowing I had made the right decision to purchase my 2016 Kia Soul. Love it and love the dealership. I will recommend Lucas to anyone looking to make a purchase.

237232

15 de ago. de 2016

Great experience great team to work with would buy from again. Competitive pricing and knowledge able. Found a great Kia that was loaded and in our price range

FuzzySeven

12 de ago. de 2016

First, I have to say I despise car dealers. I'd rather have a root canal without Novacaine than buy a car. Having said that, I am pleased to say this experience was positive. I had difficult circumstances that another dealer wouldn't even try to help me with. These guys said what they would try to do, and accomplished it. No BS. I was expecting the worst but got a better interest rate than I thought I would. The deal was done. Still took about 4 hours, but it seems like no dealer can do it any faster. I would recommend Dick Hannah Kia and Curt, my salesman.

dbusch

5 de ago. de 2016

They have great cars and great employees. They have an excellent reputation for a reason. They took care of my needs without pressure or fuss.

Rob

4 de ago. de 2016

Worked hard to find workable options oil was a good option and Bob worked to find good option. Dealership seemed very friendly and was convenient

Xx

4 de ago. de 2016

The process went fast and staff was very helpful. The dealership was competitive in the price and found the exact car ,color and interior I wanted.

KIAfan

28 de jul. de 2016

Expected good service realized as usual. No reason to go on and on when just a few words will do is my motto. Thank you.

CConroy

23 de jul. de 2016

I really Love bringing my car sorrento into to Kia for servicing. Best service dept around. Very helpful and knowledge. Happy to have Devin back - he is the greatest!

Robert DeVere

23 de jul. de 2016

We bought our Hamster lol ( Soul) from Matt he was very very helpful with everything, the electronics was a big problem for me, but he took the time and alot of it to show us how to operate every thing, we had to have a light enough car to tow behind a coach but strong enough to hold a mobility scooter, so go so Matt if you need a man that knows about tods now.

Mschne66

19 de jul. de 2016

No surprises! Straight forward on price and was much better than other dealers I had visited. I looked online before visiting and was surprised to find the price of the vehicle was less than what was listed. No pressure sales and very informed about options, features and benefits. A fairly pleasant experience for the most part. Glad I made the drive to Vancouver from Lake Oswego.

Logbuyer1951

17 de jul. de 2016

We were in the market for a 2016 Optima. Hannah met the competitions price and gave us the exterior color we wanted. No games or arm twisting. We were in and out within 1 and 1/2 hours. Two thumbs up

Kabustallo

14 de jul. de 2016

Curt and David were friendly and speedy. Overall good experience for a first time car buyer. I would suggest this dealership to a friend for any car buying needs.

Mariana

8 de jul. de 2016

I just want to say that I had a wonderful experience with Dick Hannah Kia. I was going through a tough personal situation and needed to trade in a vehicle in order to get a brand a different car. Not only did they get me into the car I actually wanted unlike at another dealership I had been to the weekend before. They worked with me until it was a payment that would be more affordable than my current one with a much better interest rate. Ray was so helpful and I believe he genuinely wanted to help me as much as possible!

Yogamom

2 de jul. de 2016

The sales people we worked with were generous with their time and cared about making sure we understood our options and saw the vehicles we could consider. We had two test drives and found exactly the model, trim and equipment we wanted. A very good car buying experience!

RAYMOND PERRY

27 de jun. de 2016

I have been dealing with this dealership for many years now. Purchase around 8 vehicles from themAlways professional, always courteous, always a great deal!Rachel Smith is a extremely nice person and attends to your every need.Jon Pelley has always been a professional in every sense of the word, he has found me great financing at the lowest possible rates numerous times.Ray Newton is a sales professional with exceptional knowledge, very well liked, can relate to anyone.I have purchased most of my vehicles from Jon Pelley and Raw Newton, always willing to go the extra mile to make sure that you are satisfied.I will continue to deal with these individuals and others at Dick Hannah-KiaGenerally, an overall great place to do business with, service Devin Henry is another person who cares!I'll be back.............

McConnell

18 de jun. de 2016

Great Price and service. No pressure and friendly. This was the easiest car buying experience that I've had in the past 25 years. I would definitely recommend them

Molli31

17 de jun. de 2016

Everyone is always helpful and very nice. I've never had a bad experience. When I have an issue they always take the time to figure out what's going on and do their best to fix it. It's great to see how friendly people can be.

Boston

15 de jun. de 2016

I had great people working with me to help me complete a deal Everyone was kind, considerate and very knowledgeable in their areas if expertise. I appreciate all the time spent with me on the phone, email, and at the dealership. Great group of people!

Bobby1989

11 de jun. de 2016

I went in looking for help out of a high car payment. My salesperson worked with me and I found a car that I love and everything couldn't have worked out more perfectly. From top to bottom everyone is real friendly and professional. If you're looking for a car I highly recommend working with the staff at Dick Hannah Kia.

Brian70

6 de jun. de 2016

This was my first time buying a brand-new car. I had heard people complain about how tedious and time-consuming the process could be. To add to my apprehension, I had a broken foot and was using crutches to get around. I was greeted at the door by Matt Favre, and he immediately made me feel at ease. Matt was very friendly and knowledgeable. He made the entire process, from test driving to signing documents, easy and enjoyable. If you're looking to buy a car, go to Dick Hannah Kia and ask for Matt Favre, you'll be happy you did!

Levon Veils

30 de may. de 2016

Dick Hannah Kia had exactly what we wanted for an exceptional price. Went there to get a 2016 Optima SX, ended up also getting a 2016 Sorento SX as well. Lucas Davidson was such a great help in deciding on what we wanted and very informative on the specifics of the two vehicles. We will definitely be recommending to others to buy their car at Dick Hannah Kia.-Levon Veils & Nancy Miranda

tbarber515

30 de may. de 2016

Just went to "look" at a 2017 Sportage SX Turbo after dinner and ended up driving it home! Best car buying experience ever. Everyone was so friendly and went out of their way to make sure we were happy with our purchase. They all stayed WAY later than they needed to so we could complete the purchase the same day. I can't say enough about how impressed I am with the staff! And I absolutely love my Sportage!

Ricksmix

18 de may. de 2016

I have less than perfect credit, so was hesitant to go car shopping. I did some online comparisons and found Dick Hannah Kia to have a great selection. I applied for financing online late Wednesday night. Thursday morning I received a call from Curt T of DHK. He had a few questions: What kind of car was I looking for? How much was I looking to spend? What was I comfortable spending on a car payment? Etc.I answered all of those questions. Curt called me back within hours and had a couple of possibilities. He needed some additional income verification for my 2nd job. I supplied that to him Thursday after work. I work triple shifts, Curt was able to adjust to my schedule.Friday he called and let me now that we had a lender lined up for the vehicle that I wanted at the price I was looking for within the payment range that I had specified. Saturday I test drove it. Loved it. Curt was knowledgeable about the vehicle. Educated me about some of the tech options and ensured that my interactions with others at the dealership were smooth. I met with DHKs in house insurance lady Kimberly. Although I decided to stick with my insurance company, our time together was pleasant and we shared some laughs. She was very professional. When it came time to sign the contracts, Troy was informative and knowledgeable taking the time to explain each page.The auto sales industry often gets a bad rap. In the past there may have been good reason for that. I, myself have a story or two. I can tell you that my experience at Dick Hannah Kia in Vancouver was EXCELLENT. There is no more need to dread car shopping. Look forward to it and let these professionals guide you to your new car. You wont regret it!

Rick N

18 de may. de 2016

Curt's customer service was above and beyond. I have worked in the hospitality business for nearly 30 years and was impressed at the awesome experience provided. Truly Impressive! I have less than perfect credit, so was hesitant to go car shopping. I did some online comparisons and found Dick Hannah Kia to have a great selection. I applied for financing online late Wednesday night. Thursday morning I received a call from Curt T of DHK. He had a few questions: What kind of car was I looking for? How much was I looking to spend? What was I comfortable spending on a car payment? Etc. I answered all of those questions. Curt called me back within hours and had a couple of possibilities. He needed some additional income verification for my 2nd job. I supplied that to him Thursday after work. I work triple shifts, Curt was able to adjust to my schedule. Friday he called and let me now that we had a lender lined up for the vehicle that I wanted at the price I was looking for within the payment range that I had specified. Saturday I test drove it. Loved it. Curt was knowledgeable about the vehicle. Educated me about some of the tech options and ensured that my interactions with others at the dealership were smooth. I met with DHKs in house insurance lady Kimberly. Although I decided to stick with my insurance company, our time together was pleasant and we shared some laughs. She was very professional. When it came time to sign the contracts, Troy was informative and knowledgeable taking the time to explain each page. The auto sales industry often gets a bad rap. In the past there may have been good reason for that. I, myself have a story or two. I can tell you that my experience at Dick Hannah Kia in Vancouver was EXCELLENT. There is no more need to dread car shopping. Look forward to it and let these professionals guide you to your new car. You wont regret it!

sms2cats2

6 de may. de 2016

Have purchased 2 of my vehicles here and now my sister just bought hers there . Excellent customer service. Answered any questions we had and extremely helpful.

1meanbear

4 de may. de 2016

I went in to ask a few questions about the Soul EV...My partner and I had been discussing about replacing his car with a car that is more enviromently friendly. We have bought a few automobiles from Dick Hannah Kia in the past and they are TERRIFIC to deal with. To make a long story short, I taked with John Pelley, and got some good information from Steve and Ray that made our decision easier to make to go ahead and make our choice to lease this vehicle..All of the Dick Hannah Family at the Kia dealership are a wonderful bunch to work with and make what use to be a chore to purchase a new vehicle a plesant experience each and every time...YOU GUYS ROCK, and have made Customers for Life...

Karmen

27 de abr. de 2016

Everyone has heard the horror stories of "used car salesmen" who push, lie, steal and not have your interest at heart.. Matt favre at dick Hannah dealership was THE salesman that changed my entire perception and overall experience of buying a car. Matt was honest with me, patient and knowledgable. As a business owner, I myself need to trust the people I do business with.. Let's just say look no further- you can trust Matt. Now Matt, although I am sure he can do it all by himself- does lean on John in financials to make the sale possible. The extra length this man went for me and the time he put into my situation is beyond measurable. From remembering my name to the continued smiles I received from both men it all made the difference. At dick Hannah Kia I bought my first car, I even bought my second car.. And I will confidently buy all my cars to come. Thank you Matt and John! that has made an impact on who they are, whether it is a parent, coach, sibling, or teacher. I was lucky; I ha

Sharolyn O

18 de abr. de 2016

I had been looking for a used/new car for a few months and finally found the best of both worlds? I used their web site and viewed their used cars. It is really simple to use and made the process easy. I wanted a car in price range of 12-15k. I happened to find a used vehicle with less than 15000miles on it. I contacted Steve Davis using the chat button. I arrived at the dealership, took a 30 minute test drive and decided on the car. No need to haggle on the price as it was a good deal for both of us. Signed and drove away in about 2 hours. Steve took his time and didn't try to rush the test drive which I appreciated. No financing issues, just lots of paperwork, Barry was efficient at explaining all aspects of the lending. I would recommend this KIA dealer over any in the Portland market. This is my 2nd Kia from Dick Hannah. Love this brand. They stand behind Believe in nice policy.

Molly D

17 de abr. de 2016

They are wonderful sales people and willing to work with ever in your agenda.I had a goid experience with the test drive and got what i came for.

Lisa A Turney

16 de abr. de 2016

I came in to lease a Sorento. I left with a Soul. My experience was really great. I came in with less than perfect credit and a trade in that was difficult to work with. I couldn't qualify for the lease or the Sorento but, that didn't stop Curt and his team. They bent over backwards to find a car and a price that I could work with. I left the dealershiphone with a Soul that, I absolutely love, with payments that I could work with and we're less than I was hoping for. Thank you Guys.

marsal

15 de abr. de 2016

Thank you Ray for such a painless car buying experience! We showed up unsure if we would even be able to be financed, and the team at Dick Hannah Kia worked MIRACLES for us! We got into a brand new Kia Forte and couldn't be more excited. During the buying process, we had all 3 of our kids with us. Everyone on the staff was super friendly and inviting, and even hung out with the kids in the play area just to make them feel important too :) Ray did such an amazing job keeping us informed on the whole buying process and what we needed to do. I would recommend them time and time again. Thank you everyone at Dick Hannah Kia. We couldn't be more pleased with our experience!

duncan

15 de abr. de 2016

Had a nice car buying experience.It was nice to have no pressure to add anything I did not desire. I would recommend the dealer and salesman again with out hesitation.

Ktfalc17

15 de abr. de 2016

Thank you Matt for a wonderful experience. You and your team were such a pleasure to work with. We came in and the car was ready for us to look at and drive. Financing was quick and easy. We will be back for another car soon!

dwb907

31 de mar. de 2016

We had decided from online searches and recommendations from friends to purchase a Kia Soul. And we had been impressed by the high ratings others gave to Dick Hannah Kia in Vancouver. Now we understand why. Our salesman, Matt Favre, listened carefully to our priorities and concerns, patiently answered our questions, and explained thoroughly the differences between the various options. He was courteous and friendly, making the entire process of investigation enjoyable. Each other person we encountered in the dealership (including Lucas Davidson, who fielded a number of questions by phone) was attentive, professional, respectful and helpful as well. We considered both late model used vehicles and newer models. Never did we feel the least pressure or discomfort as we considered various alternatives, and decided which would work best for us. Eventually we decided on a new 2016 Kia Soul Plus, which was available at a price far better than we anticipated.

jackie316

31 de mar. de 2016

Went into Dick Hannah Kia just to explore my options. I was blown away by the helpful staff. Matt F. was great to work with and gave me additional options. They had a great selection of used cars. I definitely would recommend Dick Hannah Kia to my friends.

Mmcgill77

29 de mar. de 2016

I worked with Chucky on the second time around. He was friendly, funny and easy to talk to. He wanted to make sure I rolled out with a car I was happy with.

anna3501

28 de mar. de 2016

Lucas helped me trade in my car and get me into a Hyundai Tuscon...so much better for my family. Lucas was great to work with and I have recommended him to many friends and family.

Britnee C.

27 de mar. de 2016

We purchased a 2013 Honda Pilot from Lucas Davidson at Dick Hannah Kia. I have to say it was the best experience we have ever had. There was no haggling or salesmen like pressure. He was up front and personable. We even did the process with 3 little ones, Lucas was so patience and wonderful with them which made it that much more easier on us. We highly recommend Lucas to anyone looking to buy and can't wait to work with him again in the future.

Elibbybeth

23 de mar. de 2016

I went in thinking I was going to have to purchase a new car - but found the original car I wanted in 2014 as a used car at a great price! Thanks to Bob Snyder!

steve

20 de mar. de 2016

Great word of mouth recommendations of the Kia Soul brought me into your dealership. Working with Matt Favre was refreshing. He had a great knowledge of the vehicle which is a bit unusual. Paper work went smooth and expeditiously. I appreciate the time spent with the vehicle orientation. Kudos also to Mike Menzie--sales manager who got the deal rolling. The new F & I guy Troy is also an asset to your dealership. Ve.ry personable and efficient.. Thank you for a superb experience.Steve Hare

Rebecca Ratcliff

15 de mar. de 2016

My experience was amazing. I called and spoke with Curt. I explained what I wanted and Curt told me what I needed to make my purchase happen. I applied on line and by the next morning Curt called to tell me I was approved. I spent two hours total at the dealership and drove away in my new car. The sales team was fantastic. I will recommend and tell everyone what a great experience I had. Thank you Curt and the sales team that helped. I am very grateful.

Rebecca Ratcliff

15 de mar. de 2016

My car buying experience was great. I called and spoke with Curt. I explained what I wanted and he told me what I needed to do to make my purchase happen. I applied on line. The next morning Curt called and told me I was approved. I spent two hours at the dealership and drove away in my new car. Thank you Curt and Dave for making my car purchase stress free. I am telling everyone what a wonderful experience I had.

lisajan11

14 de mar. de 2016

Very helpful, knowledgeable and honest! I was treated exactly like I asked to be, no games or gimmicks and I left feeling extremely satisfied! I told them what I could afford and they stuck to it! Friendly and comforting too!

jagordon4011

9 de mar. de 2016

Both sales and finance team were quick and efficient, making the process fun. Some floor mats would have been nice though, hint hint. Maybe next time.

Kathy s

8 de mar. de 2016

Curt is indeed a straight shooter when it comes to buying a car. There is " no bull" and I totally appropriate his approach.I highly recommend him when it comes to buying and or researching your personal needs. If you are honest with what you want or need Curt will work to find what you need.

gizmattio

8 de mar. de 2016

Our search for a vehicle started by using the online text option to ask a few questions. We were quickly connected with Matt, who remained easy to reach until we could make it in for a test drive. We had been considering one vehicle, which he had ready for us...but he also picked up some clues during our conversations that led him to bring out another vehicle for us to consider. And it was PERFECT! We were so impressed with his intuition and thoughtfulness. The rest of the process was a breeze. We wrapped up our visit with Troy who did an excellent job of explaining the details of the paperwork. We couldn't be more happy with our vehicle choice and service experience. Thank you to Matt, Troy and the rest of the team for finding us a beautiful car for a great price and for the outstanding customer service!

kiasportage16

7 de mar. de 2016

My experience with Dick Hannah Kia was an amazing experiece thanks to Bob Snyder who took the time to come in on his day off, he also made sure that we understood everything on our vehicle. Please see Bob for any of your car needs. Great person

Golfrunner%^

7 de mar. de 2016

I have known Matt from his days as a Golf Pro at our local Country Club. I was always impressed with his professionalism and personal way while he was a Golf pro. The experience I had while looking for a car for my 16 year old daughter was made exceptional by Matt listening to me and directing me toward the right fit for what I wanted and needed for my daughter. Matt covered every detail from start to finish and then took the time to connect with my daughter and insure that she new how to correctly operate all of the features within the Kia Forte. Matt also provided a larger red bow for us to place on the hood of the car when we picked Maddie up from her high school, both her and her friends thought that was very cool.Maddie just mentioned last night how thankful she was for the car and how wonderful it drives, yes I am a happy Father.Thank you Dick Hannah Kia and Rachael Smith!!!Kudos on a terrific buying process from Matt Favre!!Henri Moreau

James Smith

5 de mar. de 2016

The salesman,Ray, was friendly. I was up-front with him, he was up-front with me. Good customer service and knowledgeable of the features of the new 2016 sedona.

AmyKennedyPalma86

5 de mar. de 2016

I submitted an inquiry to Dick Hannah Kia for a car that I was interested in and got a very quick response! Matt emailed me within an hour and was eager to be helpful and answer all of my questions without pressuring my like most salesmen do. He helped me explore the car options and showed me cars that had the things I wanted and didn't waste my time showing me anything that didn't fit my needs. He worked with me on the financing as well. Instead of making me come in to the dealership he emailed me my application so I could complete it at my convenience. Once he had all the information he communicated the financial situation to me and listened to me when I told him I didn't want to be "sold" on anything I didn't really need. When I came into the dealership to complete my transaction he greeted my son and I with a smile (and a fist bump for my boy) and held an umbrella for us walking to and from the cars, he opened our doors and made sure that we were comfortable while we waited for the paperwork. He was very knowledgeable and answered all my questions thoroughly, instead of being vague and in an hurry. While we waited for the desk managers to wrap up the deal and the contractor to print my paperwork to sign he gave my son snacks, introduced him to the floor tv and struck up interesting and genuine conversation. He escorted me to sign my documents and then was right there with a full tank of gas after everything was done. He even helped me move everything from my old car into my new car and paired my phone for me, as well as took the time to show me everything in my new car and how it worked, making sure that I was comfortable with all functionality before I left. I would definitely recommend Matt and his team to any friends, family or the public. Matt was friendly, courteous, knowledgeable and professional. He didn't pressure me, he didn't show me things outside my budget, he didn't waste my time showing me cars that didn't meet my needs, he worked with me and let me complete paperwork and research from the comfort of my own home and then was the utmost professional gentleman when I did come in to complete the deal. This is by far the best experience I have had buying a new vehicle. Additionally, David was the finance person I dealt with and he helped me sign all my documents to complete my transaction. He too was very kind, knowledgeable and courteous. He didn't try to sell my anything I didn't need and was a great conversationalist during the transaction. He also got me through my paperwork quickly and explained everything to my understanding as we went. He, too, was great!

kloudan

4 de mar. de 2016

I really had a great experience purchasing my car from them - it was a very quick process in terms of a car sale, they were very helpful and overall were able to negotiate with me to about what I wanted for my trade in. I had a really great time driving around with Steve and learning about the car I fell in love with! I wanted to also call out Paul Dicker who started off the whole process with Dick Hannah, he did some great work looking for the right vehicle for me!Personally, I don't think I will bring my car to their service center though. They have a very disorganized system and don't tend to call people back. After 4 calls, and a couple of emails I finally received my call back - but that was FAR too much effort for a simple answer. I was told on a few occasions that the person I was asking for didn't work there, which was not truthful and made me feel like they were avoiding me.Overall though - the sales experience is great, the service experience was below average which is why I am leaving it at a 4 star for the exceptional sales team!

Happyowner

4 de mar. de 2016

I really appreciate that Curt listened to my wants and needs then put them into action. He was willing to allow me the time to make my own decision without feeling pressured. The David in financing took the time to explain every step of the process to me with knowledge. I walked away from Dick Hannah feeling valued.

Happyowner

4 de mar. de 2016

Very positive experience...walked away after purchasing a car and feeling very valued.

Lindsay

29 de feb. de 2016

Curt worked hard to get us the car we wanted at a great price with a great rate! This is the second car We have bought from Dick Hannah Kia and we won't go anywhere else!

JeffG61

28 de feb. de 2016

We went to several dealerships 8 total we were harassed to bullied into looking at vehicles we had no interest in...until we went to dick Hannah Kia where we met Matt who was kind easy going didn't BS us and most importantly he wasn't fake at all. We got the truck we wanted at a great price with -0- hassle and better service than we thought we would ever get. I highly recommend asking for Matt if your buying at dick Hannah Kia in Vancouver wa.

Shannon L

27 de feb. de 2016

We came in knowing what we wanted & we were shown exactly that. After haggling on prices, I wanted to make sure this was the car I wanted. So, I asked to test drive my second choice. I know this scared them, but they still gave me what I wanted. And it helped me know that my first choice was the right one. I really liked that they went the extra mile every step of the way to ensure I was happy. Never pushy! Plus, they even ran & got my daughter food. So amazing!

Majjik123!

26 de feb. de 2016

Our daughter recently purchase a car from Ray and recommended we see him when it was time to replace our Kia Rio. Ray was very helpful and the rest of the staff involved in the process were professional and courteous as well. We are very happy with our new 2016 Kia Optima. I highly recommend Dick Hanna Kia and Ray to you.

Jay

20 de feb. de 2016

To be honest my wife and I were very skeptical about going into a Dick Hannah dealership after what I'll just call a poor experience about 20 years ago at a Dick Hannah Volkswagen dealership. But we read the reviews on Dick Hannah Kia and it's the closest Kia dealership to our home so we decided to roll the dice. Wow! We're glad we did! Absolutely no complaints about the whole process for our new Sorento. We dealt with Bob, Del, Thomas, and Dave in finance. All four of these gentlemen were polite, courteous and respectful. Bob, our salesman and Del gave my wife and I unpressured time to talk over the deal. Thomas knows the technical information like no one and you will never deal with a more professional, well prepared finance guy than Dave. To top it off we walked away very happy, feeling like we got a great deal on what we hope turns out to a fantastic vehicle! It's our first Kia after being loyal Honda owners.

Mustang_2003

18 de feb. de 2016

I have purchased 7 vehicles over the last 8 years from Dick Hanna Kia. Each and every time I have been very impressed with every aspect from the initial greeting to signing the contracts. Curt Torson was our salesman this time and I was very pleased with his ability to listen to what I was trying to accomplish and how quickly he came back with everything I was looking for. Even the price ended up being right where I wanted. Thank you so very much for taking the time to determine what I wanted and not pushing anything else. My questions were not only answered, but were explained. Thank you Curt. Also to Dave Wakeman for his efficiency in having the paperwork ready to sign. It was nice to work with Dave again as he worked on the financing paperwork for a previous purchase as well as the salesman prior to that. I have also had cars serviced at this dealership. I have always been treated well, vehicles were ready when promised and pricing was exactly as I was quoted. Thank you to an awesome team that truly cares about people more than anything else.

Mustang_2003

17 de feb. de 2016

Curt Torson was great from start to finish. He asked several questions to see what kind of vehicle I was looking for, my trade in and price vs. monthly payment. He came back rather quickly with a couple options and a few more questions. I decided on a car and by that time, the financing was nearly complete. Curt even rode to my house and drove my trade back to the dealership because I was short on time. When I returned a couple hours later, the paperwork was complete and ready to sign. With 3 little ones, the process was very quick. Dave Wakeman took fantastic care of us and took the time to thoroughly explain everything and answer every question we had. Thank you for always making the car buying experience a pleasant one!!

Kaytehess22

16 de feb. de 2016

Bob Snyder is awesome to discuss purchases with! He is thorough and assures that you will get your money's worth with Dick Hannah Kia!

Lindsay

15 de feb. de 2016

Curt worked hard to get us the car we wanted at a great price with a great rate! This is the second car We have bought from Dick Hannah Kia and we won't go anywhere else

pcjasont

8 de feb. de 2016

Plenty of love and personal attention until you sign and leave. Like they all do, amnesi after the sale. Very disappointing to my wife and I.

Michelle Ramsdell

2 de feb. de 2016

I've always cringed at the mere thought of car shopping. Never again. I know where I'm going the next time I need a car and where to tell everyone I know where to go, AND who to ask for. Ray Newton was my dealer and was very helpful. It all began online and then a short phone call before I went to the lot. Ray heard both what I wanted and needed and helped me stay on budget. Big Thanks to Jon Pelley in finance for helping me stay on budget. He called the bank several times to get me an even lower rate. And my credit is Not great. Matter of fact Jon helped Ray find me the PERFECT car that had exactly what I wanted and needed. This team goes well above and beyond! I even got a call asking how everything was going. Who does that?! Ray and Jon at Dick Hana! No pressure car buying and they make the process easy and stress free. If you don't know who to trust when car shopping go to these guys. They'll have your best intrest in mind! Thank you Ray and Jon!! I'll see you when I can afford the Sorento or Cadenza : )))

fishandsport

27 de ene. de 2016

Second time we have purchased a vehicle ant Dick Hanna Kia. Have used Chucky both times and have had good car buying experiences. Chucky and everyone there have made our experience there both times enjoyable.

robert

24 de ene. de 2016

good new car buying experience with sales man Chucky. no pressure no problem easy to talk with lots of helpful data on car and features and service

taryn.mazza

20 de ene. de 2016

We just had a great experience at Dick Hannah with Ray Newton. He made himself super accessible to me, answered all of my questions and worked with me on all of my concerns. He & Troy (Happy 1st day, Troy!) figured out a great option for us so that we could drive away in a great new family car. The dealership itself was easy to find, provided plenty of parking, and everyone was very friendly. I would totally recommend taking the hike to Vancouver to visit this place!

mmmorales2007

3 de ene. de 2016

We had a wonderful experience at Dick Hannah. We went in there with doubts of being able to purchase a new car and left with a really great deal on a car that we love . I would recommend them to anyone. Our sales associate Curt was amazing and he worked his magic and got us a deal within our extremely tight budget..

Edmunds2016

2 de ene. de 2016

Nothing describes the service of this KIA dealership. Excellent customer service and very personal! We would recommend them anytime over and over! Thanks Bob Snyder for your outgoing service to make it all happen! Thank you Barry in making it all come together as well! You all rock! Rick & Angie Edmunds

HeidiLindberg

2 de ene. de 2016

They went above and beyond my expectations to get me into a new car!! I got more for my trade in than expected. Lucas took the time to go through the car with us to show us how the features work. I highly recommend asking for Lucas when you visit the Kia dealership.

Lexcalibur

2 de ene. de 2016

It was a sweet pleasure to do business with Dick Hanna Kia! The salesman, Steve Davis, was clear and concise, and had all the info I needed to make my decision! The finance and insurance departments were just as efficient! 5 stars, well done Dick Hanna Kia, Well Done!!

KaelaB

30 de dic. de 2015

I've been needing a new reliable vehicle for a while now. My 2001 Honda Civic had been giving me troubles and I wanted to just get rid of it and buy a newer car (preferably a Gray Corolla). I got my loan pre approved at my bank and that night I looked on Dick Hannah's website to see if there were any Corollas available. I was looking on the Kia website because my friends husband (Chucky) works there. To my surprise I found a gray 2013 Corolla! It was exactly what I wanted. I came in the next morning about 11am, and Chucky told us the car is up at the Longview Dick Hannah Toyota and we could go pick it up together. So my boyfriend and I drove there with Chucky in a brand new Kia, and had a nice and comfortable drive. When we got there, I immediately knew I loved it. I got to drive it back to Kia, and from there on it was fast and simple. We started the paperwork and Chucky handled everything with amazing customer service. I never once felt pressured or annoyed like the typical salesman stereotype. Within a few hours I was driving away in my new car. I've never made such a big or important purchase before, and being so young, i was nervous, so THANK YOU CHUCKY KHUNSRI for making it a great experience, and I LOVE my new car :)

jacksontm

28 de dic. de 2015

I had the most positive first-car buying experience with Dick Hannah Kia. From beginning to end, the staff was welcoming, friendly, and extremely helpful in navigating the car-buying process. What I anticipated to be a stressful and anxious day at the dealership was completely changed by the level of professionalism and kindness from the staff. They'll be the first I recommend to anybody doing any kind of automotive transaction. It isn't hard for me to believe they're top dealer in Washington and Oregon. Ten stars.

Jared

17 de dic. de 2015

Ray and the rest of the staff were very friendly and helpful our experience was fairly quick and straight forward. The warranty that we received is outstanding.

happyme

12 de dic. de 2015

My experience at Dick Hanna was Awesome!!! Lucas, Mike and Barry worked their magic so that I could walk away with what I call an AWESOME newer version of the car I traded in! These guys are keepers and Dick Hanna should be PROUD to have them on their team!GO DICK HANNA FOR YOUR WONDERFUL TEAM OF GUYS AND SERVICE!!!!Daryl

Brian B-Spot

9 de dic. de 2015

I just purchased a new 2015 Kia Optima SX. I was in quite the unusual predicament and Thomas George and Mike Menzie worked their butts off to help me out and get me into the vehicle I needed. And Barry Tuttle in finance has to be one of the best finance guys I have dealt with. I will definitely recommend everyone to Dick Hannah Kia and the excellent staff there

2retirees

9 de dic. de 2015

We compared the Kia Sorento with the Subaru Outback and felt we had much more with the Sorento. John and Lucas were very helpful and honest about the car. Not too much bad you can come up with anyway. We are looking forward to retiring and thus car will be the best for the road trips we plan to take.

Eric_Morton

6 de dic. de 2015

Curt at Dick Hannah Kia helped us find the exact car we were looking for. We kept changing our minds over a two month period. Curt always came through, and actually located the exact vehicle that we wanted. The purchase was comfortable, friendly, informative, and fast. The Kia we bought is fantastic! We love it!Thanks Curt!

Amanda_Bright

1 de dic. de 2015

Loved my car buying experience here! I am more apt to write a positive review after an excellent experience than I am to write a poor review after a bad experience. I would give more stars here if I could. Especially after having a poor experience with a different local dealer, I was so pleased with everyone at Dick Hannah. We had the pleasure of dealing with John Sherlock, who was very personable and informative throughout the whole experience. I actually had a good time buying a car, which I didn't know was possible! And I LOVE my Escape!! See John Sherlock if you go to Dick Hannah!

janet12

25 de nov. de 2015

our experience was great. we needed a car and Chucky and Ray made it fast and easy, I would recommend to others, go see Chucky and Ray

otaku45

23 de nov. de 2015

My wife bought her Honda Accord at Dick Hannah and we were both happy with the car and the dealership, We tested half a dozen different models, then went in to look over the Kia Soul. Victor Onyeagusi met us at the door and made a very good impression with his courtesy and professionalism.He answered our questions very well and pointed out all the important features during the test drives of two different autos at the dealership. We came back and purchased the Kia Soul two days later. Victor is an excellent salesperson in every respect.

Fowlerce

22 de nov. de 2015

The car buying experience with Bob Snyder was the best I've had From any dealership. He was easy to deal with, a no pressure approach, and very helpful and knowledgeable. I will definitely be going back to see Bob and the team when it's time for my next car.

TracyJ

19 de nov. de 2015

I emailed the dealer after lots of research. I found the car I wanted in the color and all the exact features wanted. I gave them the stock number and asked for it to be ready to test drive. I live in Oregon and I am so glad I traveled to Vancouver WA. to see this car. Curt was very nice, easy going, After the process Curt sat in the car with me and went over every single button and feature. I could not believe how knowledgeable he is. This was a painless experience. Loved the ease. I had prepared myself for a stressful day but was so surprised at how well It went. I got the price I wanted with the exact payments I needed. David made the finance part smooth and he was entertaining as well .Great Accent! Thanks to Dick Hannah Kia I am one happy girl!

TracyJ

19 de nov. de 2015

I emailed the dealer after lots of research. I found the car I wanted in the color and all the exact features wanted. I gave them the stock number and asked for it to be ready to test drive. I live in Oregon and I am so glad I traveled to Vancouver WA. to see this car. Curt was very nice, easy going, After the process Curt sat in the car with me and went over every single button and feature. I could not believe how knowledgeable he is. This was a painless experience. Loved the ease. I had prepared myself for a stressful day but was so surprised at how well It went. I got the price I wanted with the exact payments I needed. David made the finance part smooth and he was entertaining as well .Great Accent! Thanks to Dick Hannah Kia I am one happy girl!

Cboorman

18 de nov. de 2015

Bob and David made buying a car so quick and easy that even my three year old was able to sit through the process! There was no pressure and we left feeling like we knew our new car inside and out. This is a great team and we will definitely come back. Bob was very kind and took his time to make sure we were happy while still moving quickly through the process. What an amazing group of people!

carofdreames

17 de nov. de 2015

Dick Hannah Kia of Vancouver was so helpful and pleasant to work with. They are not like any dealerships I've ever dealt with. I have bad credit but they found a financial company that will work with me. I was able to get the car that my daughter and I have always like. I got a 2013 Kia Soul with very low miles on it. Thank You Curt and David for your help.

TracyJ

17 de nov. de 2015

This is the only place to go. I did tons of research and love my Kia Sorento. I live in Oregon and this dealer is in Vancouver, WA. They were the only place that had what I wanted-Color and extra features. I am so happy we made the extra drive. Curt was an awesome salesman, not pushy , knows his stuff. Got a great price and payment I wanted. After the sale we sat in the car and he went into full detail about everything. I felt very comfortable driving home knowing where things were.

Todd

13 de nov. de 2015

First time I bought a vehicle in 14 years and was a little apprehensive. Went to several other dealers and a couple carmax. Hannah had a lot to choose from. I did not buy the Kia Sorento I had reserved. Ray found one with more of what I wanted for a little more and they bent just a little which carmax does not. I recommend buying certified used. Paper work took a little longer than I expected but not bad. I did the online pre approval for the car I reserved but changed vehicles so they had to redo a couple things. David did a great job explaining everything during signing. I have good credit and their financing was comparable to my credit union. Overall pretty satisfied with Hannah. Thank you Ray and David.

happykiaowner

13 de nov. de 2015

Ray at Dick Hannah Kia was great- I had not purchased a car for almost 20 years! Purchasing the car was a smooth and pleasant process. We are very happy with the car.

Bootes17

5 de nov. de 2015

They had the car I was searching for at a better price than anywhere else. Bob helped me

Katie and Mike H.

4 de nov. de 2015

Came in an had an excellent experience! Steve was very helpful and had excellent customer service skills, he was very knowledgeable of all of our new vehicles safety features and had the right answers to all of our questions ! We chose a 2016 Kia Sedona and love it! David Wakeman helped us with our finance paperwork and was very professional and efficient! Both employess went above and beyond our expectations!

ionematt

26 de oct. de 2015

Working with Ray Newton was a great experience. I knew what I wanted before I went to the dealership. I corresponded with Ray via email for over a month before "pulling the trigger". By that time he knew exactly the car and options I was looking for. So I scheduled an appointment.When my wife and I arrived at the scheduled time, Ray was waiting for us outside, and already had the car he thought we would like best being detailed and preped for purchase. Although we perused several models, we ended purchasing the exact vehicle Ray selected for us.Ray took the time to listen! and because of that we had a great car buying experience. We would highly recommend Ray to family and friends.

JaneE

26 de oct. de 2015

I came here to buy my first car and had a wonderful experience. I worked with John Sherlock and he helped me find a used Kia Soul that fit my car needs and my very limited budget. I never felt pressured or uncomfortable working with John and he answered all my questions. Thank you for making my first time buying a car a great one!

Rach123

24 de oct. de 2015

Matt was a pleasure to work with! We told him want we wanted and he delivered 110%. Buying a car has never been quicker or easier.

janmax1105

23 de oct. de 2015

From the moment we walked through the door we were treated with respect. The atmosphere was welcoming and not pushy. After trading in our SUV for a new Truck there was a small hiccup in our paperwork. The DHK team went above and beyond to quickly resolve the issue. The sense of urgency was always present making sure we were comfortable, well informed, and part of the whole process. Transparency was such a refreshing change with the car dealerships both my husband and I were pleasantly surprised. We were joking and laughing all the while they were trying to resolve the issue as quickly as possible. Thomas George was are sales man, he was quick witted and fun to hang out with while waiting. Mark Goff is by far the best! His professionalism, attitude, work ethic, and of course sense of humor made the buying experience the best we've EVER had. I can't express enough to anyone reading this, If your in the market for a car you would be making a HUGE mistake if you went ANYWHERE else then DHK. One of Kia's management team Del Graven is leaps and bounds above anyone else. His people skills were on point he was genuinely concerned and cared how we were being treated. Was in the loop at all times ,Del always made my husband and I feel appreciated and welcomed. I look forward to doing business with them time and time again. Thank youSincerely,Janelle Maxwell

Sarah22

17 de oct. de 2015

Everyone was great to work with from beginning to end. Rachel was friendly and welcoming, Curt was excellent at helping find just the right car and they were able to give me a good deal on my trade-ins and I didn't feel pressured at any point in the process. Mark was great and quick with the paperwork, and we really enjoyed everyone we worked with. I am in LOVE with my new Kia and I would recommend them to any of my friends and family.

AllieC

17 de oct. de 2015

I had a great experience at DHK. Ray was incredibly helpful with finding my perfect car! Stayed within my budget, mileage preference and had honest input as to which car would benefit me. Super happy with my new baby and a huge thank you to all at dick Hannah including Dave!

kmscatsx2

17 de oct. de 2015

Great guy, great deal, great new car. Matt was amazing and my request to have all the financing complete before i even stepped on the lot was honored....

svplate

16 de oct. de 2015

Very professional and no pressure - realistic negotiating high marks for providing great value. Bob Snyder was very friendly and supportive, and kept us informed where we were in the process. Good price, nice process, and respectful of our time.

goretty123

10 de oct. de 2015

Great experience Very friendly and professional staff , outstanding customer service made my experience super easy ! I absolutely love my Toyota Camry Thank you for all your help !

Rocky Crews

9 de oct. de 2015

This was the second KIA I have purchased and I am very pleased with both. I went to Dick Hannah for both and got the service and selection I was looking for.

Kim W

9 de oct. de 2015

Got a great deal on a new car, lowered my car payment and Curt threw in extra options to boot! I only dealt with two people throughout the whole process from start to finish which was just a couple of hours. Curt was very accomidating, understanding and worked with me to get a very low down payment. Thanks Curt!

Turby

6 de oct. de 2015

Very professional very friendly not pressuring very knowledgeable about the cars very helpful very understanding just a total package of professionalism and courtesy at Dick Hannah. Also Matt got me into the KIA OPTIMA SXL TURBO for a great price and I saved thousands of $$$ compared to anywhere else!!! If you want a great car buying experience with bang for your buck I strongly recommend Matt at Dick Hannah Kia!!!

Aubrey Heflin

2 de oct. de 2015

It went really smooth and easy, I was a bit upside down in my car and they managed to get me a better deal than I thought they could. I am Very Happy and their sales guy Ray Newton was super friendly and helpful. Dave Wakeman, the finance guy I worked with made the paperwork quick and easy. He explained things very well.

Leanne65

1 de oct. de 2015

I won't go to any other Kia dealership. I think the sales associates and the service department are wonderful. I trust this dealership 100% and would recommend to anyone. I always do anyhow when asked about my new car. My sales associate, Curt Torson was very helpful and most of all patient. He was very informative and so kind. Keep up the great work!

Sandi

30 de sep. de 2015

I am grateful that I never felt pressured, they listened to my needs and wants for my new transportation and showed me different options. Left the lot with a new Kia Soul which I just love! I will recommend them to all my friends.

rudy58

30 de sep. de 2015

Our purchase of a new car couldn't have gone more smoothly. Our salesman, Nat Persin was very attentive and made sure our transition went smoothly. Over all, a very pleasant experince.

olivarezmom

29 de sep. de 2015

I enjoyed the services I received today at Dick Hannah Kia when purchasing my new Optima! I will recommend this team over and over again

Curtis CC

29 de sep. de 2015

Bassam made the whole buying process relaxing. I thought it took a bit too long considering I was paying cash.

GreenThumbGal

27 de sep. de 2015

This was my first 'new' car and I was pleasantly surprised with the salesman Bob Snyder, he was very knowledgeable and went through everything with me to make sure I understood. Bob didn't try to hurry me along to get on to the next sale, he spent a lot of time answering my questions.

Floss em if you got them!

27 de sep. de 2015

Buying my KIA optima from Dick Hannah, and having Lucas work with me through the process was incredibly easy and professional . Very positive experience with the finance team also! They went the extra mile to help me get what I wanted. Highly-qualified team of people who have your best interest in mind.

Tylerfromlongview

23 de sep. de 2015

I have gone to Dick Hannah Kia twice this year and each time I worked with Chucky. He went above and beyond to make sure my two buying experiences we easy, informative, and comfortable. Chucky made us feel comfortable and welcomed as well as maintained an upbeat and positive attitude. His enthusiasm is infectious and he really wants nothing but the best for his customers. He makes sure to go over all vehicle features, explaining how things worked in the vehicles myself and my wife purchased (a 2010 Kia Forte and a 2015 Kia Soul). I have never had such great experiences when it comes to buying cars. Chucky was quick, helpful, encouraging, and personable. If any of your are looking to purchase a Kia, not only do I recommend Dick Hannah Kia but I also make sure to look for Chucky who will make sure you leave satisfied. No nonsense sales approach that is most definitely the antithesis of what one would expect when buying a vehicle. For me and my wife there is no one else who we would choose to give our business to. Also special kudos to Dave Wakeman who helped us with the paperwork at our first visit and Mark Goff who helped us the second time.

14Soul

14 de sep. de 2015

I had such a positive experience buying a Kia Forte from Curt and the Dick Hannah team, I returned when it was time to buy a 2nd car. Just like before, had a great experience all around. It helps to know what you want and what you can afford. I was intrigued by the changes in the newer Soul models but wanted to save money by looking into a couple of very slightly used 2014 Soul's, Curt let me test both cars. Never pushy, never tricky, Curt answered all our questions, explained all of the features, didn't try to get us to buy more than we needed and kept the actual negotiations nice and easy.Mark the finance guy was very thorough in explaining and answering questions while being very friendly at the same time.My wife and I are very satisfied with our purchase and our experience. Another viewer stated positively that the entire time, they were treated like the only customers on the lot, I couldn't agree more.

Kristen

10 de sep. de 2015

After much deliberation, I decided to trade in my 2001 Honda Civic and lease a new 2015 Kia Soul. I'd worked with Dick Hannah previously for my Honda's repairs and enjoyed their customer service and professionalism. Heading to Dick Hannah Kia, I knew exactly what I wanted when I walked in after perusing the Dick Hannah Kia stock on the website. The customer service experience was great, from immediately being greeted as I pulled up, Curt coming out promptly and showing me around the cars available. After test driving one Soul and really enjoying it, I realized that it had a few extra options that I didn't need nor care for. Coming from a 2001 Honda Civic that needed work all the time, my expectations were low, anyway! I wanted a green Kia Soul, but there were only the 2016 models, which were more expensive than I was wanting to spend. In the end, Curt found a white 2015 Kia Soul similar to the one I test drove without all the extras except the racks. This was much appreciated as I wasn't excited about being 'sold' on something that I truly didn't need and Curt didn't push for anything more than what I wanted. It was super refreshing and I didn't experience the whole 'bait and switch' as a recent reviewer wrote.He also walked through the entire stock to see if there happened to be a green 2015 Kia Soul, just in case, which I really appreciated. The rest of the process was smooth, working on paperwork and financing. I was in and out within 4 hours with a new car and am thoroughly enjoying my new ride. The reason for four stars is because I initially inquired about a different 2015 Kia Soul and was told later I would be unable to lease the vehicle because it was a test drive car. 4 stars also because my 2001 Honda Civic trade-in allowance was initially lower than even the Edmund's inquiry I received for trade-in estimate, which was where my information was referred to Dick Hannah Kia from.Overall 4 stars for the simple and easy process of trading in my older car and leasing the new one.

Nate2015

9 de sep. de 2015

We were promised a black 2016 Kia Sedona, so we drove 200 miles to pick up the van. When we got to the dealership (about 3 hours after agreeing on the black van), we were told that the black van was no longer available but they had a white one for the same price. I was disgusted and told them I wanted the black van we agreed upon. They apologized and re-emphasized that the white van was still available. I told them I was going to a different dealership to buy a different van and started walking away. THEN...SUDDENLY...the black van was available again! The white vans are apparently more difficult to sell, so they tried the ol' bait and switch, thinking that I wouldn't leave empty handed after driving 200 miles. When they realized they assumed wrong, they gave me the vehicle they originally promised. The sales process was quick and easy, and the financing staff were very helpful. However, the salesman I worked with was not honest and that left a sour taste in my mouth for the whole sale.

NWFamily

8 de sep. de 2015

We have owned a Kia Optima and Sorento but needed the 8 seats that the new Sedonas offer. We love the Kia line up but had not been to any of the Dick Hannah dealerships previously. My sister recently purchased a Kia Soul from DH and said it was the best car buying experience she ever had. Car buying has never been enjoyable in my opinion. I came in first thing in the morning and was able to walk the lot for a bit to see the models and colors available. The first thing that I noticed was there weren't salesmen smoking out front waiting for their next victim as I have experienced at almost all other dealerships. I was able to take my time and go in to the beautiful dealership when I was ready. I was greeted as I walked in by one of the managers who introduced me to Curt that had been working there for 9 years and was very kind and knowledgeable about all the options specific to the trim levels I wanted to see. Curt showed me all the models of Sedonas they had on the lot that I might be interested in and even pulled a couple up front that weren't on the lot yet. I told him our budget, he said that he thought it would be doable with the model I ended up wanting. The negotiation process was quick and easy. We left feeling like we got a great deal. Curt went over all the options with me at delivery to make sure I understood how they worked, set up my UVO/Bluetooth system and even set up my first service appointment with Amanda. He really went above and beyond with our whole car buying experience. The salesman and managers made the process very simple and enjoyable, but some things that we did beforehand we think also helped. Knowing how much we could afford by using an auto payment calculator helped us know the price we weren't willing to go over, looking through the online inventory to see what colors and options were at the dealership and the recommendation from my sister to visit DH helped the process go easier.

robmendoza

8 de sep. de 2015

I usually take my vehicle to Boradway Kia but for the life of me I can never get in on the weekends without a two week lead time. I gave Dick Hannah a chance because they were able to accommodate the same day (Saturday). Glad I gave them a chance. I'll pay a little extra but the flexibility to get great service and fast turn-around is worth it. Molly Wallace took care of me and kept me informed on how long they expect the service to take. She called to advise me of a maintenance part they suggested replaced. I was in and out within an hour and a half.

The Shorter Family

7 de sep. de 2015

From the moment that we set up the appointment until the delivery of our vehicle, we were treated as if we were the only clients at the dealership! We knew what we were looking for before we went to the dealership, but we were prepared and open to looking at other cars. Curt encouraged us to buy what we wanted and never pressured us into looking at something else when we found our car! This is our 3rd Kia and our 2nd time having Curt as our salesperson. Even though we live in Oregon, it has always been worth the drive to come to a dealership that treats you with honesty and respect. Although we don't plan on buying another car for several years, we know it will be another Kia from Dick Hannah Kia!!

Anjilluv

5 de sep. de 2015

This was the best most relaxed auto purchase I have ever had. I will go back and send friends and family to buy from Dick Hannah Kia. Ray was awesome.

Kaygee

30 de ago. de 2015

Never thought I would be driving and LOVING a Kia. Nathan Persin worked with my Fiance and I all day, Saturday the 22nd of August, driving car after car. After being disappointed by Subaru and Mazda we passed through the Kia lot. For fun, I sat in the Soul EV, and decided to test a Soul Exclaim. Loved it. Minus the leather interior. Nathan worked with me to get the best deal for what I could afford. After a long day I went home truly happy with my purchase. I love my Soul Plus!

Vancouverite15

29 de ago. de 2015

Bob was great to work with. Very knowledgeable and really helped me find what I want. Really made the whole process a breeze. I would recommend him and Dick Hannah to anyone!

thom99

28 de ago. de 2015

My wife and I have purchased several cars here over the years. Most recently, we upgraded to a new 2016 Sportage and a 2015 Optima. Our salesman, Curt Tolson, was fantastic at getting us exactly what we wanted, even going so far as to contact another dealer to find the exact model and trim for the Sportage. The financing went smoothly, and we couldn't be more happy with our new vehicles.

Dan L.

25 de ago. de 2015

I went into their service department with very bad car trouble. I had no appointment and have never used them before. I chose them even though I never bought a car from them because in the past, when I lived in Southern California, I used Kia service department for all of my car repairs and they always took such good care of me. So when my car completely went haywire and was barely in driving condition I took it there. I didn't have much to spend on repairs and wasn't sure if I would even be able to get it fixed. After finding out the diagnosis I didn't know what I would do. I wasn't even sure if I would be able to drive the car home. I was lucky to get it there in the first place. Instead of sending me home with a ruined car Ray Newton, one of the sales people came to talk to me about options for a new or used car. I was not hopeful as I virtually had no money and not the best credit either and I told him as much. Nevertheless, Ray said let's take a look anyway.Long story short, they were able to get me a NEW Soul! I could not have been more relieved and happy to not only be rid of my junker, but to leave in something new that I could fit my family in. Throughout the process, everyone I came in contact with (service AND sales) was extremely polite and helpful, from a simple "hello" to an offer to track down boxes for the items from my old car and then to further offer help carrying the things. EVERYONE was great!I got out of bed that morning and headed to Kia having no idea or expectation I would be leaving with a new car. They have truly been a blessing and I thank God for leading me to such a great team!

Robert

20 de ago. de 2015

This was by far the best experience that I have ever had buying a new car. I was prepared for a long negotiation but there first offer was the one that I was very happy with. I am very satisfied with the car I purchased I will return when I need a new car in the future,

Bryan

19 de ago. de 2015

Our lease was up and we were looking for a new SUV for our family. Matt Favre was very professional and helpful in finding us the right fit for our family. I would buy my next car from him.

TLC

19 de ago. de 2015

Having experienced purchasing 5 different Kias over the years at Dick Hannah Kia, I would say I know a little about this organization and about the Kia line of vehicles. You can say I am a Kia Addict!!!The Dick Hannah Staff: If you want to receive top-notch customer service, feel respected and have a good time, the staff at Dick Hannah Kia is to be commended as they go above and beyond. They are friendly, take time to answer all of your questions, and treat you like they truly care. They are all truly amazing people. Two weeks ago I went through my 5th purchasing experience and lets just say, Wow!! I called and spoke with sales rep, Lucas Davidson over the phone to find out if he thought I might be able to get the Kia Sorento I wanted at the price range I could afford. Knowing that I didnt have a lot of equity in my trade in, I was a little concerned that that package I wanted on the Sorento would be out of reach. After talking with Lucas, he informed me about the Sign it and Drive it program going on with 0 down and said that he felt they might be work it out. Well as the story goes, I drove away with not only the vehicle I wanted, but it had a few extra options on it. Lucas went above and beyond as a sales rep. On the test drive he told me all about the bells and whistles that came with the care. He even told me something about the heating system controls that made my day. My two previous Kias had the same heating system and it use to drive me crazy on how when turning the car on the fans would start on full strength until I manually turned them down. Well Lucas showed me why and how to take care of that problem. So for 6 years now of driving me crazy, all it took was for Lucas to show me one little thing and bang, no more craziness. A big thanks Lucas!! Lucas was extremely respectful to listen to my needs, answer all of my questions, showed me total respect and went above and beyond provided outstanding customer service. If you want to have an over-all great experience, you have to work with Lucas Davidson. He is an awesome sales rep and a great person. Way to go Lucas!!!!The Kia Vehicles: Well I have now had 5 Kias over the years and all I can say is what a fantastic line of vehicles. I have owned the following: One of the first editions of the Sportage, a Spectra 5, a newer Sportage, a turbo Optima, and now a Sorento LX Limited. Prior to my new Sorento, I have to give a shout out to the Optima line. The speed, performance and comfort of the turbo Optima was exceptional. I had so much fun with this car and got a lot of compliments from non-Kia owners about the look of it. This was one of the best vehicles to date that I have ever owned. If it wasnt due to health reasons needing a vehicle a little higher off the ground for me to get in and out of, I would still have it. The nice thing is that I brought my mom in a couple months ago and she got a Kia Optima, so now when I want my fix, I can just borrow her car. Sweet!!!!!! As for my new Sorento LX Limited, this is going to be fun. I am shocked at how quiet and smooth the ride is for a SUV. It is very comparable to the Optima regarding the ride, which is very surprising. Its only been a couple weeks, but I can say that I think I am going to love it. I already got it pinstriped and have had some good comments from my friends about how nice it looks and drives. I have never had any maintenance/service issues with any of the Kias I have owned, which is amazing! They have been great cars and I have been extremely happy with them all. Kia has come a long way from being an entry level line to now one that offers luxury and performance. The line of vehicles that Kia offers provides anyone an option that they can truly be happy with. I encourage everyone to go check Kia and the Dick Hannah staff out on your next Kia purchasing experience.Thank you to Kia and to the Dick Hannah Kia staff for providing me with a heck of a ride over the years. I look forward to my continued experience with you.Sincerely,Teresa

lizzard058

17 de ago. de 2015

i have had my optima for two weeks now and i just love it. Ray newton was my salesman and was awesome. took the time to answer all my questions and concerns.

Bigkahuna50

17 de ago. de 2015

One of the best experiences that I've had in purchasing a car, ever!!!! Nate was very knowledgeable, personable, and friendly in our car purchasing experience.

Dee Stewart

16 de ago. de 2015

I just bought my first new car! I wasn't sure exactly the car I wanted - only an idea of the styles I liked. Our salesman, Ray Newton, showed me a couple of cars that I quickly determined were too much for my pocketbook! We then moved on to the car that I ultimately purchased! The test drive was fun as Ray and my daughter quickly developed a rapport that made the remainder of our time together very enjoyable. We laughed a lot, got serious a couple of times, but mostly laughed!! He helped make the experience a little less scary for me! I love my Kia Forte! Thanks Ray!

jorhunt

15 de ago. de 2015

One of my least favorite things to do is go to a car dealership. I am busy and don't have a lot of extra time. This was the quickest, nicest, and smoothest experience I have had with dick Hannah. Lucas Davidson was very knowledgable and gave me a few options to think about. If I ever need to buy another car I will definitely come back.

SPS

15 de ago. de 2015

Everyone helped to make my experience Top Flight. Amanda is the best. She makes sure to deliver as promised. If you had a scale of 1 to 10 with 10 being the best I would give her a 15.

Gpavlat

13 de ago. de 2015

Bob was very attentive to my needs and cocern about buying a vehicle that was within my budget range. We looked at all options and took a look at what was in my best interest.

Mimi

12 de ago. de 2015

Everyone at the dealership made my experience top notch. Ray Newton is phenomenal, along with his sales manager Jon. Not to mention the "happy" and very informative finance guy Mark. Thank you all for making the Hannah name shine. A company is only as good as its front line employees. You guys rock!

Mrs . Hardesty

9 de ago. de 2015

Saturday I didn't expect to have a good experience based off a previous visit, however Robert Snyder our sales consultant and his manager Jon Pelley completely surprised me! I went from feeling anxious to relaxed. It felt like I had sat down with family to explain what I needed...they worked hard to get me set up. I am totally impressed with their diligence and wonderful service. I will be returning to them when we are ready for our next vehicle! Thank you both for all you did on my behalf and for understanding and working with our needs!!!! I will be sending people your way!

NickC007

6 de ago. de 2015

Dick Hannah Kia in Vancouver was on my list of places to stop. I had driven through the mcglaulin strip in Portland and also checked what felt like a million places on-line, even out of state. I originally went in there and drove a Soul. Well,..after I did some soul searching, I realized that my young kids are still growing and drove a 2015 Kia sedona. I instantly fell in love with it. the inside is comfy and does not feel or look like a van at all. The buying process was painless and actually alot less stressful than I had imagined. The whole staff at the dealership was so warm and professinal I felt like my business was important to everyone. I dealt with Curt Torson and he was excellent to work with. On the test drive he was more than willing to answer all my questions while pointing out all the features on the car and took the time to show me how they all work. The financing department was great too. I didnt feel presured to buy all the add ons they offer when buying a new car. Bottom line, I got the best price in town and have been back 2 times already for my complimentary car wash! These guys are great!

Mark Kuzmovich

6 de ago. de 2015

I have purchased several cars from this dealer and they continue to go above and beyond. Most likely will not go to another dealer as long as they continue to exceed expectations the way they do. Curt Torson was great to work with as well!!!

Judy22

6 de ago. de 2015

My salesman was a genuine pleasure to deal with. John found exactly the vehicle I was looking for, right down to the color. I was treated fair in every respect and appreciate the genuine helpfulness and professional manner in which I was treated. I would recommend this dealership, and my salesman, John Sherlock to my friends, family and co-workers and will definitely do business here again.

danaskia

3 de ago. de 2015

Purchasing a new vehicle is no less overwhelming than buying a house, these days, but thanks to Ray Newton, my husband and I were put at ease, and actually had a good time making the purchase. The environment was relaxed and Ray was patient and understanding about our need to take time and not feel pressured. He wanted us to have the car that suited our needs, not the car that he would prefer to sell. He walked the lot with us, showed us several models, explained their features, and kept us hydrated on a VERY hot day. The financing process was smooth, and taking our money seemed to be the least important part of the whole transaction.I recommend Dick Hannah KIA (Vancouver) to anyone who is looking for their next car-buying experience to be positive, maybe even fun!

Tyler&Sam

2 de ago. de 2015

In my review I wish to share the truth, I am going to praise the things that were done well and point out where things could have been improved.#1 Our salesman, Lucas, was a friendly, helpful and gave us his full attention during the time it took to find the right Kia Soul and the sales process in general.#2. We went in looking for a Kia Soul and we got one and we were pleased with it overall.#3. The sticker on the car said it was a 2013 an we later found out it was a 2012, not a big deal but it would have been helpful to know the year we were buying.#4. My partner, Sam, was not able to be on the loan whatsoever because he is a full time student with no job (which is understandable) but we were never verbally told that he wasn't going to be on the loan until they kept giving me, Tyler, all the attention. My partner Sam felt like he was forgotten about and felt disregarded because he wasn't going to be on the loan. Once we asked why he was not being mentioned for the loan Lucas came back and explained why but it would have been more helpful and a wee-bit more honest for us to be told at the beginning when they found out there was no way for Sam to be on the loan. #4a After we found out that Sam was not going to be on the loan it seemed his name became irrelevant. For example, on the Dick Hannah facebook page they called Sam, Matt; we received a phone call from our salesmen in which he thanked us kindly for our business but again said Tyler & Matt, not Tyler & Sam. It's a small thing but it was a little bit annoying to have to mention twice that Sam's name was not Matt. #5. We didn't actually get the Kia Soul we truly wanted, we wanted the Kia Soul with disco lights and the salesmen was mistaken about the vehicle we purchased and we didn't find out we didn't get that sort of Kia Soul until the very end, by this point we were still happy we got the vehicle but it would have been helpful to know we didn't exactly get what we wanted. Sam mentioned, yeah we didn't get the disco lights but I still got my Kia Soul and overall he was still pleased.#6. We never felt pressured, deceived or belittled as the car buyer. Everyone filled us in what was going on once we asked the right questions and once it was explained to us why we couldn't do a co-signer on the loan and what exactly the year of the Kia Soul we were buying it was mostly all good.Lucas was again a very friendly, helpful, kind, patient and customer focused individual and we enjoyed our time with him but the things above aren't all his fault but Dick Hannah Kia in general, we understand we are all human and we all make mistakes. Some of these mistakes could have been avoided if attention to detail would have been focused upon.I give 4 stars because it was a fairly seamless transaction but there were a couple of things, as mentioned above that could have been improved on. We are happy, we are satisfied but there were a couple of things we didn't like but we would still recommend Dick Hannah Kia to anyone for a new or used vehicle. If we went back to Dick Hannah we would love to have Lucas help us again.

rainedaize

30 de jul. de 2015

I initially had a sour taste in my mouth about Dick Hannah and purposely plotted not to go there. Mainly because I had heard rumors of scams and such. But then I realized, this is true for any dealership. You can't please every customer so I need to walk in and decide for myself. That we did. It was surprisingly pleasant. I didn't feel uncomfortable or over pressured. Our salesman, Bob, was very helpful and went out of his way to teach my wife how to use the blue tooth feature. We we were there for a while as we test drove some cars, so I got hungry. He offered to drive somewhere to buy me food. When I said no, he brought me candy. When we came to an agreement on price, I purchased a 2013 certified Kia Soul. It has low miles and lots of perks. We were very pleased. Bob had the car washed and he personally drove it to the gas station and filled it with gas before he handed over the keys. Great experience. I will recommend them to my friends.

Optima lover

28 de jul. de 2015

Ray helped us out and worked with us to get a better car than I thought was possible. Great work guys I love my OPTIMA. Top of the line everything from arrival to departure!

Scott

25 de jul. de 2015

Steve Davis did a great job finding me a fully loaded Kia Soul on special order. My new Soul is just terrific too. Steve took plenty of time to explain all the features of the Nav system, and hands free communications. My Soul has plenty of power and the interior is very spacious. Everybody was very helpful and made the experience quite pleasant.Scott Walker

makailatroy

22 de jul. de 2015

Yesterday I bought a new 2015 Kia Forte, the experience was awesome! I didn't feel pressured to buy a car. Got me the car at a monthly payment I could afford and were very helpful.

barbcanady

22 de jul. de 2015

I just want to thank all that were involved with helping me find the car that was right for me. This is my first time financing a car loan! Yep you heard that right!!Everyone was very helpful in answering all of my questions and YES I had a lot of them!You all are very professional!! I do have to say the gentleman that helped me with my final paperwork and I am sorry I cannot remember his name but he has either a British or Australian accent.....he was a hoot!! Great guy!!! :)Thank you Curt Torson and Dick Hannah Kia for the positive experience! I will be back for my next car!!

Brough

21 de jul. de 2015

Great Staff!!!! Very pleased with how our experience was! Answered all questions and went above and beyond for us!!! Very relaxed environment! Great team work!

sdtaualo

17 de jul. de 2015

I initially came into Dick Hannah Kia for a repair on my 2010 Kia Forte and that's when I noticed that exchange program. Curt Torson explained to me the details of the program and I became very interested. He walked me through the lot and showed me different types of options. I fell in love with the Kia Optima. I told him exactly what exterior and interior color I wanted and he got it for me! Thank you Curt for making this purchasing experience as easy as possible. I love my new 2015 Kia Optima!

lberland

16 de jul. de 2015

I am super pleased with my experience at Dick Hannah Kia. The place itself is nicely put together, inducing a comfortable experience. My sales person Curt definitely made this a very simple and relaxed process. He helped me get exactly what I wanted for a super deal on my new car.

carolyn

15 de jul. de 2015

These guys at Dick Hannah Kia are the best, relaxed environment, no pressure what so ever. I can't thank them enough! Hopefully I won't need to be back quite so soon but will when I'm ready. Thanks guys!

amanda1187

15 de jul. de 2015

I was actually looking for a Subaru and heard about Curt from a family friend and even though he works at the Kia dealership he was more than happy to walk us over to Subaru and show us around. By the fourth car I found the one :) 2015 Subaru Crosstrek. I love it!! I didn't feel any pressure from Curt. He knew what I was looking for and my price range and did great! Thank you so much!

molly

14 de jul. de 2015

I had a Kia Soul that I never really like so I was looking to trade it in. I love th Hyundai's and Kia's. I have dealt with dealerships that I have not liked for years. I go in with a chip on mjy shoulder and a wall up. I wasn't on the lot 5 minutes before the manager came out and introduced herself and then introduced me to Lucas Davidson my salesman. It wasn't long before that wall came down and realized they are truly different at Dick Hannah. They helped me find a car I love and had a smile the whole time doing it. Every person I dealt with was truly amazing and made the customer feel like they were important and not just out to make a sale. More dealers should be like you. Thank you so much. I will tell everyone about you

Nuchigak

1 de jul. de 2015

When I came to the kia dealership I was a little on edge because I've had bad experiences with other dealers. I figured i'd give them a fair chance and liked the thought of the believe in nice saying. What can I say, I was pleasently surprised. I was greeted by Chucky as I was browsing through the used cars and he was very down to earth and seemingly knowledgeable. Needless to say I was very happy with my purchase and will be coming back in the future. I would recommend dick hannah kia to anyone.

happy customer

1 de jul. de 2015

We came in and spoke with Chucky. He was very helpful and wanted to make sure we were 150% satisfied. He let us test drive several different vehicles in our search for the perfect primary vehicle. The team at Dick Hannah Kia were a wonderful group of professionals and have definitely earned customers for life. We bought the primary vehicle earlier this week and are signing papers tonight to purchase a second vehicle because of the team's strong commitment to service.

Ducks2434

30 de jun. de 2015

Chucky was a terrific salesman. I went in there with the intention of someone hassling me or pressuring me into a buy. But Chucky was considerate and let me feel at ease! He is high spirited and was fun to work with. I will forever go see him and I would recommend everyone seeing him! Thanks Chucky!

stracatay

30 de jun. de 2015

I am quite pleased with the treatment I received. The entire team was affable and worked with me to help me get the best bang for my buck so to speak and I couldn't be happier with my purchase.

Lcoop

25 de jun. de 2015

Our experience was great at Dick Hannah Kia. Our salesman, Bob, was very helpful and informative. He was very laid back, which made us feel comfortable while shopping for our vehicle.

Rebaa

24 de jun. de 2015

very enjoyable service Devin was very attentive. One of the best appointments I have had since I have been using . Dick Hannah. Kia for service of my 2011 Kia Sportage.

Shanna

24 de jun. de 2015

We purchased our 2013 Kia Soul at the dealership and have had all the service done there as well. At each appointment the staff has been fantastic. I trust what the service department is telling me and am more than happy with the work done on my vehicle. Devin stayed in communication with me throughout my vehicles 45K mile service and made the entire process a breeze.We LOVE Dick Hannah Kia!

Mike77

23 de jun. de 2015

We had never owned a Kia. Curt was very friendly and patient. In the end we were happy Kia owners and we got a great deal.

Mama Jones

21 de jun. de 2015

This was my first enjoyable car purchase! Every step, from my first email contact through walking out the door with my new keys, was pretty dang great. Curt Torson was just the right balance of professional, efficient and friendly. I love the fact that all the insurance transfers and tag licensing is handled by the dealership, something I didn't know about and it made everything so much easier. Wasn't happy about being pressured to buy the extra warranty or upsold on insurance, but other than that it was a terrific and efficient buying experience.

wrxser

12 de jun. de 2015

Lucas Davidson was excellent...great guy...knowledgeable...good saleman...very informative. We will give referrals for future transactions. We will also be returning customers because of Lucas.

pleasantlypleased

11 de jun. de 2015

I have had some very unpleasant times while shopping for/ buying a car in the past. My wife Carol almost fights to keep from car shopping. While going to Dick Hannah Kia the other day and dealing with Curt Torson we found not only an attentive, knowledgeable person in Curt, we found it actually pleasant and enjoyable to get us to our choice of what we had in mind but also info that was exciting and desirable to hear that we didn't know was available, without pressing us to a decision but rather helping us make the right decision for us. Curt was very patient with all the many questions we had and always came up with the information we wanted with new info included for us. What usually seems to be a strung out day was a very pleasing and relaxed experience for us. After we came to a conclusion to exactly what we wanted we were further pleased with theconclusion of the business at hand with Mark Goff handling the financing portion of the deal. He also was pleasant and with a great sense of humor making the very dry, drug out potion into a fun time and again very informative. Both of these gentlemen were patient and non-pushy through it all.Would I share my experience there with these men with my friends , I surely will.Thanks again for the great experience we had there.....Ken and Carol Hixson.

BlazerDon

5 de jun. de 2015

Lucas the salesman was great! He was knowledgeable about the cars, paid attention to what I wanted and what I was looking for. He made a few suggestions and I went for the car he recommended!

JeffnZach

1 de jun. de 2015

I came in looking for a used car. Steve Davis helped me find a great brand new Soul that fit my budget. He was very nice to both me and my son. He really cared about finding the best one for me.

Myfabworld

31 de may. de 2015

My first time buying a new car so needless to say I was very skeptical about it. I was approached by the sales person who not only made my experience more comfortable but the process smooth it was a no pressure kinda atmosphere which I appreciated I ended up with a Kia Optima 2014 she's a beauty Thanks Brian Johnson

Buddy

31 de may. de 2015

I came in to Dick Hannah Kia because I saw a car I liked from the road. Thomas greeted me as I walked in and helped show me around. I felt comfortable and he didn't try to pressure me into a deal. After talking numbers I agreed to take the car and couldn't be happier! This was the best experience I have had buying a car yet.

Fanboy

31 de may. de 2015

Went in for a new car and with no hassle, Bob gave me tons of information about the car itself as well as how and why it's priced and how the process of purchasing would work and how it would affect me. Drove away in a new 2015 kia soul and have been absolutely satisfied with it since.

mason1

31 de may. de 2015

I went in to looked for a new car and asked for Bob since he was very nice to me when I bought my first car from him. But he wasn't working that day instead I had Brian and Thomas helping out and they were very nice and easy to deal with. I now love my new car and will keep going back to them again. Thank you Dick Hannah Kia for an awesome customer service.

jabrajoe22

30 de may. de 2015

The service was impeccable and painless. No hard sell! Steve and crew listened to what I needed and what I wanted and I walked away a very happy camper!!

MartinG

29 de may. de 2015

Just bought a certified pre-owned 2012 Kia Optima from Chucky. Chucky made me feel comfortable and not pressured to buy a car and most importantly made me feel like his friend. Chucky excels at building great relationships with his clients and finding them a car suited to the clients needs. Chucky went above and beyond for my car buying experience and would recommend his services to anyone.

wilcox224

20 de may. de 2015

Great service! Great people! I was browsing their website and found a blue SX Optima. Just the car my wife was looking for. We drove down from Battle Ground and purchased it the next day.

kerig

18 de may. de 2015

This was my first car buying experience and it could not have been better. Bob Snyder was my salesperson and he was great- he worked with my wishes and budget and got me the exact car that I wanted.

jzbromley1

18 de may. de 2015

This is my second vehicle I have purchased with Hannah. Like the first experience, this one was equally simple, and efficient. I appreciate the professional sales associates at Dick Hannah.

brittany25

9 de may. de 2015

My husband and I had Bob Snyder as our sales specialist he was very friendly and helpful I would definitely recommended him at dick Hannah kia to any of our friends and family and I would look for him when buying our next vehicle. I would also like to say that the service department has been great so far we had a minor break issue and cosmetic fix that where both corrected and quickly fixed

michelle81

6 de may. de 2015

I have bought several car through Dick Hannah Kia, dealing with Thomas George, Jon Pelley, and Mark Goff. These three always take such good care of me and get me in and out quickly. I would highly recommend asking for them by name if you are shopping for a new car, you wont be sorry with they guys on your side.

Adamrleggett

5 de may. de 2015

Needed to get my tires replaced on the loyalty program, as well as having a minor electrical problem diagnosed. Darin and the team gave me an accurate estimate both in time and cost and I planned my day accordingly. Work completed as promised. Great job

mbushard

5 de may. de 2015

I would recommend Dick Hannah Kia to anyone. I actually enjoyed my time at a dealership for once. Mike and Brian were very helpful and really went the extra mile to help my wife and I get get a van we needed for our growing family. I can't say thanks enough!

SJBARR

4 de may. de 2015

We had a great experience at Dick Hannah Kia, and would recommend the dealership to anyone needing to buy a car. Curt, our salesperson, work very hard on our behalf, and we appreciate his efforts greatly!

shirleyinvanwa

3 de may. de 2015

Kevin Reed coordinated all the service issues I needed taken care of on my Sedona. He kept me informed and is detail oriented. He is very knowledgeable and easy to work with. I've been very pleased with Dick Hannah Kia's service dept. for the past 8 years and highly recommend them and Kevin in particular.

EJD

2 de may. de 2015

We had a great experience with curt and Mark. They did not pressure us at all and will commend Dick Hannah and Curt to our friends.

SoccerMom

1 de may. de 2015

I have been to Dick Hannah Kia for regular service and upkeep and I always receive fantastic service! Everyone that we come into contact with has been very friendly and willing to do whatever it takes to make the process run as smoothly as possible. This is a very important thing for this busy soccer mom!

hotmamacita

30 de abr. de 2015

I went in for service and came out with a new car! Chucky was such a wonderful person to work with, so happy and he made this experience the best I've ever had buying a car! He's a keeper for sure! Thanks bud

butterflies0908

30 de abr. de 2015

I did not plan on buyng a car but than i met Chucky. He was the most wonderfully saleman i have met and will be sending all my friends to him.

StefanieSmith0613

30 de abr. de 2015

i purchased my burst vehicle from here in November, but after a few months, decided our family needed something a little different. I let the salesman, Lucas Davidson, know exactly what I needed/wanted. He, the manage, and finance manager made it happen inside of the amount I could afford. The car I wanted at the price I needed. I believe they truly went above and beyond; hands down the best experience buying a car has been through this dealership.The service staff is also very caring and prompt. I usually don't like "dealing" with dealerships or dealership service centers, but Dick Hannah Kia in Vancouver is definitely one I am willing and happy to visit and recommend. Below are options of what I thought the salesperson's most valuable was and I wish there was an "all" button because I honestly believe that he was exceptional in all of the areas.

man115

29 de abr. de 2015

It was a delightful experience to buy a our car from the dealer , the sales mans chucky khunsri is a good at his job, and john p is all some. thanks dick Hannah sales team.

Oe very happy buyer

29 de abr. de 2015

Went to Dick Hannah Kia looking for a new car. I met Dave Wakeman or the Englishman. He listened to what needed in a car and came back with a new Kia Optima. I am in love with this car, it is perfect and does eveything he said it would. Never thought I would be driving a brand new car for a long time. Thank you Dave and Dick Hannah Kia.

Gene and Jay

29 de abr. de 2015

I made an appointment to talk and view the car of my choice. When I arrived they had the car I requested and in the correct color waiting out front for us to view and drive. We were never pressured or sent to talk to anyone other then Curt our sales person. It was by far the best car buying experience we have ever had. We would highly recommend that you go see Curt next time your shopping for a new Kia.

willowfarm

28 de abr. de 2015

Best experience purchasing a new vehicle. Enjoyed working with our Sales Consultant & the negotiation went smooth. We left the dealership with smiles on our faces.

kellyshappy

23 de abr. de 2015

These guys know their stuff. It's not often that you walk out of a car dealership and have NOTHING bad to say about the experience. Thomas George and Brian Johnson worked as a team to find me the car they thought I would love. Sure enough, they were ready when I got there. They had listened to my "must haves" wants and needs. They pulled my new car up front and suggested I take it for a ride. It was "the one". Wow. Thanks guys. I'm thrilled with my new car and most especially the way I was treated by the entire staff at Dick Hannah Kia in Vancouver, WA. Even the financing department portion was a breeze. I had a work appointment I needed to keep and the staff at Kia made sure to process everything in a timely fashion. They got me out the door on time to pull up and meet my clients in my new car. So fun. I'm a repeat customer with Dick Hannah Kia...and these are some of the reasons why. Thanks again. You guys are the best!

Barbara Dee

21 de abr. de 2015

From the ease of making a convenient appointment for the 15,000 mil servicing of my 2013 Kia Optima to the payment of said service, I was treated with friendly, courteous, understanding staff. The price stated at the time of initial call was just what I was charged. AMAZING! No need to try to upsell additional service because most of the upsell I had incurred at other dealerships because it was all included in the service price. Tyler greeted me immediately and got things started. He turned it over to Kevin who thought of items that were covered that never would have thought of myself.And, I love driving off the lot with a freshly washed and vacuumed vehicle! Thanks to all!

Happy Customer

19 de abr. de 2015

My daughter and I had a wonderful experience shopping for a used car this past Saturday. Our sales rep was very friendly and knowledgeable in finding us exactly the car we wanted at just the right price. Thank you Norm Cooley and Dick Hannah Kia!

happy kia owner

18 de abr. de 2015

Best car buying experience ever. Would recommend Dick Hannah Kia to everyone. My salesman Dave Wakeman was great and Barry in finance made the paperwork easy. Thank you.

Dwight

16 de abr. de 2015

After 46 purchases, this was the best and least stressful dealership I have worked with. They explained everything very carefully. Norm Cooley the sales person was outstanding. I also appreciate Barry Tuttle the Finance guy.

Kia

15 de abr. de 2015

Darren was an excellent individual to work with at the dealership. He went above and beyond what was required and worked with me on finding the best pricing as well as to make sure that I had rides to my job and back again.I would recommend anyone coming to Kia for service to work with him.Thank you again DarrenDiana Pafford

Jeb091

14 de abr. de 2015

The last time I traded a newer vehicle in I had a bad experience. The amount they gave me for my trade-in was not enough to cover the loan, so I had to roll it over to the new vehicle. I just traded that vehicle in and they gave me what I was asking for which covered the loan in full, I knew what car I wanted and how much I could spend. I was in and out of the dealership in 3 hours! My salesman, Norm was really friendly.

AandJchristy

14 de abr. de 2015

I have bought all my cars from Dick Hannah Kia since 2005. My past experience with Curt and Mark were one of the best experiences ever!

sally dean davis

9 de abr. de 2015

We had gone in a few weeks prior to actually buying our new car. Brian Johnson was our salesman and he was great, not pushy at all. He answered my questions and kept in touch with us until we were ready to buy. He really tried to understand what our needs were and when we returned two weeks later, he went to bat for us and got us a great deal. Thank you, Brian.

12Navig8

2 de abr. de 2015

I was quoted a price for a new Kia Sorento over prior to visiting the dealership. I worked with Dave Wakeman in sales and he located the exact vehicle I wanted and even delivered it to my residence. There were no hidden fees or high pressure pitches for add ons or service plans, just a simple, honest, fair and efficient transaction. I have almost 2000 miles on the vehicle already and couldn't be happier. I recently had one service call at the dealership to install a trailer hitch and again the vehicle was picked up and delivered to my residence the same day. First class service.

countrywagon

2 de abr. de 2015

Curt was very knowledgable,personable and great to work with. i would definitely recommend this dealership and him by name. buying a new car is a big deal and i'm glad we made it here, thanks to Curt, Ginger and Rachel ! Connie and Ed

chuck d

30 de mar. de 2015

Shopped around at other places before and got pushed around and didn't care what I felt. Can to duck Hannah kia and felt like I was at a friends house. The were kind cared about what had to say and it was an overall great experience.

calidream

29 de mar. de 2015

I bought a brand new Kia Soul. Norman Cooley was my sales associate and he was awesome. He worked hard to get me what I wanted and he made the experience enjoyable without stress. I really felt that he listened to me and was focused on providing me with excellent customer service. He seemed almost as excited as I was about my new car. Thanks Norm!Dawn M.

KRafferty

29 de mar. de 2015

We were in to purchase a relatively inexpensive used car, and received as much attention, care and respect as if our purchase was a top of the line new car. I would return to this dealership in a heartbeat. Norm and Barry were fabulous.

nano

29 de mar. de 2015

Went down on a whim thinking I wouldn't be able to get what I wanted at the price I wanted but I got just what I wanted at the price I needed, and I don't have great credit or alot to put down but between Norm and Brian they wet to bat for me and made sure I felt good about the great deal they got me.

smasharoo92

28 de mar. de 2015

My husband and I went to look and see what we were eligible and ended up getting a better deal than expected! When they came to us with a certain asking payment a month that was at first too high, we were going to say no. Instead when told them that we couldn't do it, they made it happen and got us the payment amount we wanted at a really amazingly low interest rate a month! So we left the lot with a brand new car and putting a very small amount down! Awesome customer service and couldn't have asked for a better graduation present than an affordable new car! Thank you!!!

wapdxgirl

26 de mar. de 2015

We went in knowing what we wanted, called ahead, and Lucas took us straight to the car. After a test drive, we went straight to the paperwork, no muss, no fuss! It was a great experience and we would recommend him and the dealership as whole to anyone looking to not worry about having to "deal" to get a car!

Bigraiderrrataol.com

12 de mar. de 2015

This was the most painless car experience I have ever had. It was literally in and out. The customer service was through the roof and Chucky was just as passionate about his customers and getting to know them as he is about selling them the right car (not just any car). I wouldn't recommend any other dealer or salesman. You the man Chucky!!!!!

bhernandez

12 de mar. de 2015

I had my Kia Soul over for a 6 months service. Kevin was super nice and competent and the service was done much faster than anticipated!

sms2cats2

12 de mar. de 2015

We traded in our 2007 Kia Sedona and got a 2014 Kia Sedona had have nothing but good experiences with this dealership they are all so helpful. This time we dealt with Lucas and Bob on our new van and they were both extremely helpful with everything. Darren in the service dept. is also an asset to this dealership we had a few warranty issues and they were taken care of and explained. As far as I am concerned I will always buy my cars here. Thankyou Sonya Stolz

Mellisa

11 de mar. de 2015

Had a great time buying my 2nd KIA from Dick Hannah today. I think I got a pretty great deal and it didn't take too long.

Antoinette92

10 de mar. de 2015

I had a GREAT experience with this dealer ship Jon Pelley, Barry Tottle and Bob Snyder where AMAZING! It made getting my first car on my own so peaceful and they werent pushy at all witch I greatly appreciated coming from a few dealer ships prior that were witch had made the experience very stressful. Everyone here did the opposite of that, it was great. I would recommend them to anyone who is looking to get a new car they give you ALL the info needed there very upfront and respectable and honest. I got a Kia soul and I LOVE it. Im a mother of two and I called them from an advertisement I found online and Bob got me in right away and helped me find something I could afford. Over all great experience I had my 6 month old with me too and they were also very family friendly as well.

pdxbillc

7 de mar. de 2015

Went to check out the Soul with my son because we were in the Vancouver area; And saw the Auto Mall . Purchased our last van from Dick Hannah.. And once again had a great experience. Met some new great staff; starting with A.J,. the sales rep. And after my test drive decided to go ahead and start the buying process. Was introduced to some more great staff. Worked with Ginger, who got me an awesome rate, And it only got better with an insurance quote from Rachel. Drove home with a new car, happy. Thanks to the staff at Dick Hannah KIA. Thanks bc.

Ladyelf

6 de mar. de 2015

I went into Kia to just look and get an idea of what I was looking to pay. We where greeted by Aj as soon as we got out of our car. We had a few minute talk about what kind of car I would like and with in Minutes he came around in the exact car I had been looking for. To say the least I left there with my new car. working with AJ. was one of the best experiences I have had in a long time. He was very nice and helpful. Not pushy at all. He really made every thing run smoothly. I can not think him enough for helping me get the car I have been wanting for a long time.

ksmith

3 de mar. de 2015

I had been planning on purchasing a Soul for at least 6 months. I surfed the dealer websites almost everyday looking for the right deal. I had been to two other dealerships and none of the salespeople knew what was on their site. One of the best things that Norm did was consult the website. He was friendly and worked hard for the sale. I'd recommend Norman to my friends if they ever need to purchase a Kia

wicked

1 de mar. de 2015

I received great customer service from AJ, he was a very nice and had wonderful personality. I would buy a car from him again. I enjoyed my experience!

jtkunley

28 de feb. de 2015

Quick and pleasant experience. Came in for a test drive in the morning. Got a good sale price for Soul Plus. Steve Davis provided wonderful service and answered fully all our questions. Financing wasn't difficult either with Mark Goff. Mark was very responsive and explained patiently in detail all of our financing questions. In the end, we got the deal that we wanted. I would buy from Dick Hannah dealership again.

realmcsae

27 de feb. de 2015

I've actually bought two cars from this dealership in the past 5 months. Both were from AJ - he made sure that my buying experience was smooth, he was transparent, and best of all, got good deals on both cars. Each ironically enough had a dead battery about a month in, which they gave me a free rental car for and changed no charge or questions asked. Super customer service. Thanks!

KFuller

27 de feb. de 2015

We went in on Feb 2nd after both our vehicle and our son's broke down to purchase two used vehicles and our service was awesome! We purchased both the vehicles we test-drove first and are very happy. Norm was helpful and worked very hard to help our son find the vehicle he wanted and to get us to a price that worked for our family. Our vehicle was a bit easier as we went in knowing what we wanted. Our son is an older teenager and Norm found him the perfect vehicle complete with racing stripes and flames!

wendy

25 de feb. de 2015

AJ was great. I went into the dealership after work one night hoping to leave with a new KIA sure enough a few hours later I was home with my brand new KIA.Thanks AJ

Pam M

23 de feb. de 2015

We went in to drive a couple of different vehicles to do some comparison shopping. Chucky was very helpful, pointing out pro/con of each car and discussing how each car would meet our needs. When it came time to make a decision he was honest about what he thought was the best option for us and didn't try pushing us into more than we could afford. They gave us a great deal on our trade-in and the whole process was pretty painless. Thanks Dick Hannah Kia! I love my Sorrento!

AndreaZ

20 de feb. de 2015

My visit was for a vehicle recall. The customer service started immediately with Tyler Gonzalez checking me in. He was kind, pleasant and made me feel valued. While waiting I started walking around looking at vehicles. I then met Chucky. I immediately liked him. He walked with me at my pace and we just conversated about options. I was not looking for a new car as I loved my 2010 Soul (limited edition) that I had purchased there 5 years ago. Chucky was honest and had the answer to every question I had. He was no pressure take your time kind of salesman. He spoke with respect and he has an amazing personality. You can tell he loves what he does and the Dick Hannah family. Being an Administrator I was impressed with his dedication and value for his employer. Needless to say I got what I wanted and I feel like Chucky rolled out the red carpet for me. He told me he would take care of me and he did just that. I understand ball the bells and whistles on my car, paired my phone to the vehicle and is arranging for my sunroof to be put in at my convenience in my city. He made me feel valued and there were no gimmicks, no "typical care sales" experience. I felt the same way through signing my papers to talking in insurance. This is my 4th car from them and they have a customer befor life in me.

littleboo

17 de feb. de 2015

We had the best service we have ever had they were great on getting us into a car and very nice to us, We got into the car that I have been wanting and they didn't try pushing us into some thing else. They were very nice and would recommend them to anyone ,Bob Snyder was a great help and Barry Tuttle in Financing you ROCK.

RW

16 de feb. de 2015

Worked with Amanda, she was very helpful. Had a concern about a noise with the back windows down, checked it out and all was well. In an out in less time than anticipated.Only down side I was kind of disappointed in the hand wash, vehicle was not dried and so there were water spots on windows and mirrors. I will try again though and then if not satisfied will do myself.That being said it was great overall.

CC

13 de feb. de 2015

I love driving my Kia. Bob worked around my schedule and worked with me until I found "The One". I agree the paper work is crazy, but well worth it in the end!!

cori

11 de feb. de 2015

I usually dread the whole car dealership thing, but this wasn't bad at all. I saw the car I wanted online and drove out of my way to Vancouver.

Shannon

8 de feb. de 2015

Good place or we wouldn't have gone back. People are nice to work with. I have to say this is just a car sales thing I don't get no matter where you go, why does it take so long for paperwork to get complete???

jackie

7 de feb. de 2015

I had put off purchasing a new vehicle for years because of a past bad experience. I was extremely pleased with my experience this time. I located my new vehicle online and made an appointment to look at it. Curt had the vehicle waiting for me to test drive within a few minutes of me showing up, and I was early! I was amazed that after I signed all the paper work Curt took the time to set up my Bluetooth and walked me through the fine details of the vehicle even though it was late and I'm sure he was ready to go home.For a change I didn't feel pressured or rushed on purchasing a new vehicle. Great job Curt and Mark!

adlemcg

1 de feb. de 2015

I had a very pleasent time working with Randy and was able to find the perfect vehicle for myself and my wife- and our soon to be family, the Kia Soul. Randy was very fare and upfront with us with Pros and Cons to consider when choosing a vehicle for my new growing family. I recomend Randy Dickinson to everyone.I never felt misguided or on edge. I felt comfortable and know I made the right choice with Dick Hanah Kia*

A. Day

1 de feb. de 2015

I had a great experience with Dick Hannah today. They helped me buy what I was looking for and helped me stay within my monthly price range. Chuck was an especially sweet and helpful salesman. Thanks!

mason1

31 de ene. de 2015

I went in to look at some of the new cars and Chucky was the one that helping me out. Very nice guy and fun to deal with. I will go back and buy the car from him agian.

west123

31 de ene. de 2015

Chucky was very helpful. We dint feel presser at all. We really felt like he listened to what we wanted and got us exactly what we wanted. He was very friendly and personable. He even shared a picture with us of his cute son

Rebecca S.

31 de ene. de 2015

My salesman made it so easy. I felt like he was truly looking out for my best interest. I will definitely recommend him to my friends and family. Thank you so much Brian.

F1McLaren

29 de ene. de 2015

Thanks to Steve Davis and Dick Hannah Kia for making my car buying experience so easy and fun. I have bought several cars in the past but this was by far the best start to finish.

N_R_H

29 de ene. de 2015

I initially contacted Rachel Smith and told her my wife and I wanted to buy a new Kia Soul base, either black or dark gray. We set an appointment for 6pm that evening and when we showed up Chucky had a black Soul Base ready to go! We took it for a drive and discussed the features and really got a feel for it to make sure it is what we wanted. After we made the decision to buy (we went with the dark gray Titanium color) Chucky went over some of the finer details with us and Rachel W. gave us an insurance quote.We've been with our current insurance agent for many years, but they're based in Bremerton where we lived when we first started doing business with them. I decided to switch to the Dick Hannah Insurance Agency with Allstate because I prefer dealing with people face to face and it will be convenient to consolidate all my vehicle needs under one roof. Also, Rachel W. was able to save us a nice chunk on our monthly insurance payment with Allstate.Mark Goff went through the final paperwork with us and it's weird, but even dealing with all that paperwork was a pleasant experience. The whole experience was only about 2.5 hours total, and that's with a test drive, poking around the demo, getting an insurance quote and running through all the paperwork. We got there at 6 and were gone by 8:30! Right before we left Chucky came out to our new car with us and showed us how to pair up our cell phones to the bluetooth.This is by far the best experience I've had purchasing a new car. The folks at Dick Hannah Kia are nice, helpful and so pleasant to deal with.

Kent

23 de ene. de 2015

I traded in my 2010 Ford Focus for a 2014 Fusion and got a fair trade in price. Everyone was attentive and worked with me. One of my better car buying experiences.

pjc

21 de ene. de 2015

Tyler was who helped us. He was very courteous and friendly. He explained what was done and did far more than what we had expected including checking air pressure in my tires. It was outstanding service. He even had both cars washed and all done in done in a timely manner. I would highly recommend this dealership. The Carnahans

NM_Matthews

19 de ene. de 2015

Randy and Curt worked as a great team, answering our questions and dealing with us in a fair and honest way. All the staff were friendly and helpful from greeting us at the door, offering a beverage, going over the features of the car and discussing the trade-in & price. All the options/offers were presented in an open and even manner, allowing my wife and I to examine each one without pressure and accepting the one we most preferred. We felt like we left with a fair deal on the vehicle. Additionally, we appreciated the opportunity to save on our auto insurance. This was a nice surprise to be able to lower our rates. We were not expecting this sale but like saving money.

Ron D.

14 de ene. de 2015

With so much outstanding service from everyone where does one begin? Well starting with Bob Snyder, he was fantastic for me throughout the entire process, From the knowledge of the vehicle I chose to ensuring everything was complete and ready for me to making the the right choice for me. With no pressure, no unexpected changes just a great pleasant buying experience that I will remember for the rest of my life. I thank you Mr. Snyder, I too am a KIA Owner and buyer for life!Assisting in my financing and choosing , Mr. Mark "Bert" Goff, bend over backwards to assist me, explaining every aspect of the contract, my responsibilities, as well as KIA's and ensuring that I fully understood said terms. Very friendly and helpful and again non pushy or pressure tactics to buy a vehicle just down right hospitality and honesty. I thank you Mr. Goff.Last but certainly not least Ms. Rachel Wanner, I would like to extend thanks to you as well for helping me choose the right policy as well as the best price for the insurance, even when i forgot some informationyou made time to assist me unscheduled and that in my book gets tremendous amount of respect. You all have made my buying experience and a most pleasant one, I and my family thank you very much. KIA Motors Management should be proud of the groups of men and women whom assisted me and as a retired Navy Veteran and now a DOD employee I assure you that I am a proud spokesman for you. Nothing is better than word of mouth for quality and great service.Very Respectfully Ronald D.

carlastanfill

13 de ene. de 2015

My overall experience at this dealership was a great one. Curt was great to work with and overall I felt good about my car deal.

carolyn

7 de ene. de 2015

This was the best car buying experience I've ever had. All of these guys are awesome and I recommend everyone go to them, no pressure, so helpful and they listen to your needs. They will have my business for life! Thanks Dick Hannah Kia!

2015KiaSoul

2 de ene. de 2015

They were very helpful from the start and I would recommend them to family and friends. Brian and Mark were able to get me a great deal with $0 down and no trade in.

Ringmastermama81

31 de dic. de 2014

I cannot say enough nice things about the team we worked with at Dick Hannah Kia. After a terrible experience at another dealership, I was not exactly in the mood to purchase a new vehicle. However, from my very first correspondence with Alec in the internet sales dept. I could already tell that this experience was going to be very different then my previous one.They were upfront on pricing from moment one. Since we live 2 hours north of the dealership, they let us work out all the financing details by phone (including a breakdown of fees, taxes etc.) so that all we had to do when we arrived was test drive the car, learn about the car's features and sign on the dotted line.Due to my husband's crazy work schedule, we couldn't get to the dealership until almost closing. Even though John, Bob & Mark had to stay past closing to complete our transaction, they NEVER once rushed us or made us feel like we were inconveniencing them. Bob took time making sure that we knew about all the features on our new car, even helping us sync up our phones to the UVO handsfree system in the car.This experience was so pleasurable, I wish we were in the market for another vehicle now so I could give them some more business. It is great to see that there are still some dealerships out there that aren't total crooks & snakes, and still believe in exceptional customer service. If buy your car anywhere else, you are an idiot!Alec, John, Bob & Mark YOU ROCK!!

mynewkia

31 de dic. de 2014

I wanted to thank each and every one of you for making my lease transaction such a pleasurable experience. The whole Dick Hannah KIA team I worked with were so friendly and respected my time, the transaction was completed in a smooth, "quick" manner and I appreciate it. The internet interaction with Alec and Jon was so personable and productive that the time I actually spent at the dealership was minimal. Mike Menzie in the finance dept. was a pleasure to deal with and that is not always the case when it comes to the finance dept., thanks Mike! I would also like to mention that David's accent was so comforting, he is a genuine, nice man, thanks Dave!. Thanks so much and I love my new KIA!

imevergreen93

31 de dic. de 2014

Chucky was easy and very friendly to deal with. He made buying a new car a fun and less stressful experience for us. Much appreciated!

Mamacimino

31 de dic. de 2014

Chucky knows his stuff and is so helpful. We would recommend anyone who is looking to buy a new car to see him. He is very honest and is willing to work with you.

Lavleav

30 de dic. de 2014

This was the friendliest, most hassle free car buying experience I have ever had. Wonderful, friendly and knowledgeable staff. I highly recommend Dick Hannah Kia.

terie

21 de dic. de 2014

We had the best experience possible at Dick Hannah Kia. From our Sales person Thomas to Jon the sales manager to Mike Menize in finance. We will recommend this team to all our friends. The moment we got there they treated us with an awesome can do attitude. They made this a fun experience! We had purchased a 2014 soul at another dealer earlier in the year and will never do business with those idots again. We received a dealer buy back card in mail from Dick Hannah Kia and traded the 2014 Soul in on a new 2015 fully loaded Soul. They listened to what our needs and wants were an produced just that!! It was like working with family they truly cared, not just car sold. Their follow thru was simply superb. Thanks Thomas ,Mike, and Jon

Aranda

20 de dic. de 2014

This was the best experience I ever had in purchasing a car!!! I never once felt pushed into buying a vehicle period. I was treated very well and made me feel I could get what I wanted within my budget. Usually, being a female and not knowing much about cars have been pushed in the past and wound up getting a lemon. From the moment I walked into Dick Hannah Kia felt very catered to and they went out of there way for me. I would recommend anybody interested in buying a car to go through Dick Hannah Kia. They really showed they cared!!!! I will never go anywhere else. Thank you so much! I so love my car! You guys are the best!

evar78

14 de dic. de 2014

I had a wonderful time buying my 2014 Kia Soul. The entire team was incredibly helpful, friendly, fun, and worked hard to make sure I had the car, insurance, and terms I wanted. I will definitely recommend them to all my friends!

Hollisroberts

11 de dic. de 2014

I took my car to where I originally bought the car, Vancouver Ford. That's where I also purchased a 2 year warranty. When I took my car to Vancouver Ford, they were very rude and I will never buy a car there again. They said we don't work on Kia's here. I said ok, I brought my 07 Kia Spectra here because this is where I bought my car and the 2 year warranty. Long story short, they told me to go to Dick Hannah Kia. When I arrived to Kia it was a complete different experience. They were very friendly and helpful. The only down side is that I had 3 things wrong with my car. I only got 1 thing fixed (engine light/ 02 sensor). I had a heater blower that would work one day, than the next day it wouldn't. I also had another issue (not as important). The heater blower motor was a serious safety issue to me since I work early mornings. I was worried that I wouldn't be able to see without the defroster working. Kia said they cant fix it because it was working at the time. I am a Production Manager at a local seafood distributor and cant just stop in some day when its not working. With a family of 5, kids in sports, and both myself and my wife working full time jobs.... Time is at a premium to say the least. I would definitely go back to Dick Hannah Kia, but I wish the heater could of been fixed.Thanks Hollis

BillReade

10 de dic. de 2014

The salesman Lucas Davidson helped me in every way to get the vehicle I wanted. Less than 24 hours from coming to the dealership I was driving away in my new Kia Sedona. Other Dick Hannah employees - Mike Menzie and Barry Tuttle -were also easy to do business with.

Caljr1964

10 de dic. de 2014

Thank you to all of the courteous and qualified sales and finance individuals who assisted me in the purchase of my Kia Soul. Alec Crocker was my initial contact via the internet inquiry and was so nice when I arrived and the dealership and introducing me to Bob Snyder. Bob Snyder made the process very easy and pleasant and went over every detail possible during the buying process even after it was past your closing time. He never rushed to finish and wanted to make sure I was familiar with every aspect of the car and its features. Plus he followed up the next day to make sure I didn't have any questions or concerns and making sure I was enjoying my car. Initially I had been looking at a 2014 and was moving forward when, I believe it was Steve Gould, came out and told me that the deals on the 2015 models were great and I could get one of those for almost the same cost. Those are things earn my trust, respect and return business as I'm not sure other dealers would have done the same. Mark Goff also did a wonderful job as was as pleasant and helpful as well even though, as I said before, it was past your closing time and he still had one client left after myself. He was thorough and I never felt rushed at any point and he showed me the best financing option available. There was also another employee, but I can't recall her name, who also assisted me with getting a copy of my insurance card and kudos to her also for her assistance.Overall you should be very pleased with the individuals you have representing and working for your dealership as I certainly was during my purchase.

Chris Jiles

5 de dic. de 2014

Went in to Dick Hannah Kia looking for a larger car to fit my growing family near closing on a Sunday. Bob came out and greeted us and listened to what we wanted. When all was said and done, he showed me exactly what I needed and his sales team helped make it happen on the money side. Thanks again. Will recommend to others.

mollyrichey06

3 de dic. de 2014

Thank you so much for such a wonderful car-buying experience. It has been almost 20 years since I purchased a new vehicle and I was surprised at how much everything has changed for the better! Curt Torson in Sales and Mark Goff in Finance are professional, genuine and honest. They are both fabulous at customer service which is rare these days. And everyone at the dealership was great, even if it was just someone passing by with a smile or to ask if I have been helped. I will absolutely go back to Curt when I am ready to purchase again and have recommended him and Dick Hannah Kia to several friends and family members. Thank you again!

vatana63

3 de dic. de 2014

This is my second cars that I bought from Curt Torson and I will buy another one within six month. I like the way Curt and his sales manager ( Dave) handle all the process the are very professional..

colburntim

30 de nov. de 2014

this was our best experience we have had purchasing a new carbob and barry were very friendly and helpfulI would recommend this dealership to anyone looking for a new carbob worked very hard to find just what we wantedgreat job !

jjsnana

30 de nov. de 2014

I came to Dick Hannah Kia because of my conversations with Bert over the telephone. He was very nice and not pushy. I had to delay my test drives and Bert called to make sure all was well and set up another try.. When I went to the dealership to meet Bert he set me up with Bob Snyder to do my test drive with and to figure out which car would work for me. I left the lot in a new 2015 Kia Sportage of my choice.. My experience was very good. I wasn't pushed into a deal and all my questions were answered. It was a very pleasant experience from start to finish and I came in to the dealership because the friendly nature of Bert and was glad he had Bob be my salesman. I will recommend these to men to my friends and family

Linda103

30 de nov. de 2014

Chucky is a salesman that you don't see everyday. He was very helpful and honest. I told him what I was looking for and wanted to pay. Inow have an awesome new Kia Sportage. I would recommend anyone to Chucky, you will not be disappointed.

jmw2003

28 de nov. de 2014

This is our 3rd car from Dick Hannah Kia in Vancouver and has always been a great experience. Our salesman Bob even came in on his day off to get us finished up and he even got our car to us 2 days ahead of schedule. Would recommend him to anyone. Thank you Bob Snyder for everything.

Melanie0808

28 de nov. de 2014

Chucky was great to work with! Very friendly and we didn't feel pressured to buy. Will recommend him to all our family and friends looking to buy.

Ringbom

28 de nov. de 2014

My husband and I had a great experience buying our new 2015 Optima. Better than we expected. Chuckie was our salesman and we couldnt have asked for better guy. He was very knowledgeable and friendly. He made sure all of needs were met and questions answered. I would definitely recommend him to all my family and friends.

Jenna Buescher-Hill

23 de nov. de 2014

Curt was our salesman. I have had other sales person experiences being a buyer and curt really was great. His personality was to the point but not pushy at all. We felt good about making a decision on a car with him. No bs. Very happy with our vehicle too!

Marzh

22 de nov. de 2014

I recently purchased a new Soul+ and Curt Torson was great! He made buying a new car super easy and once I made my choices the process was super fast. Thanks Curt for making my car buying process nice and easy. Bud from Dick Hannah Chevrolet put me in great hands. Great Service Curt from Dick Hannah Kia!!!!

Ryan Farris

22 de nov. de 2014

I was very pleased with the service in kia. Curt torson was my dealer and he has a great way of making you completely understand what you are getting into. Nothing better than feeling comfortable when making a big decision! I have had my car for a few months and just had it serviced at kia the other day. Very happy how everything is going. Thanks curt torson for getting me into a car I love. Also thanks to kia.

Adamrleggett

13 de nov. de 2014

My heart sunk when the check engine light came on following some odd engine behavior. Called Dick Hannah Kia at 8am and they said they could get me in same day. They arranged a tow truck and I got there at about 12:30pm. The engine problem was diagnosed and fixed within a couple of hours, and as I was there I got my routine maintenance done as well. 2.5 hours all said and done. Everyone very helpful as always.

Kathy Crow

11 de nov. de 2014

I took my 2008 KIA Rondo to be serviced last weekend. As always, the service was exemplary. Kim and Devin are extremely helpful. When one is busy, the other jumps in. The shuttle driver Hal was a pleasure to ride with, both to my house and on the return trip. I love my Rondo and have it serviced only at the KIA dealership because I am hoping to have it for many, many more years. My only complaint -- why did KIA discontinue the Rondo?

kim.scharstein

10 de nov. de 2014

This was our 97,500 mile service appointment. It's always a pleasure doing business with Dick Hannah Kia. Working with Devin is great! We drive all the way from Bend, Oregon to get our car serviced there.

melanieshort

10 de nov. de 2014

Scott Story, was not only genuinely friendly but professional! He listened to my needs and didn't pressure me into getting something I didn't need or want! We laughed through the whole experience and sealed the deal with a hug! The finance dept was fast and courteous as well. My 2nd loan with them.I love my shiny red Sportage and would highly recommend them!

Kip Ching

4 de nov. de 2014

The sales man AJ was fabulous and did a great job. The manager / dealer was horrible. I bought a 2015 Rio. This would not be a primary vehicle, I wanted a commuter car for errands, work and the kids sports. I drove off the lot at 9pm I returned with cashiers check the next day in the afternoon. After thought I really wanted two upgrades; cruise control and power door locks. The sales man got the ok from the manager to swap vehicles and I would pay for the difference. 1 hour later the manager says ok 1800 depreciation (its now a used car) plus the difference in price. I put 60 miles on it???? After stating this unacceptable, I told the sales man I would handle a three hundred dollars in depreciation but that was ridiculous. They lost loyalty, trust, and reputation in my opinion.

newcar

3 de nov. de 2014

We have shopped for many cars in years past and have never had such a positive experience with a car salesman as we did with Chucky. He was knowledgeable, listened, courteous, genuine and made us feel like he only wanted the best for us. His positive attitude and sincere desire to make sure we get what we wanted was unsurpassed. He was truly a breath of fresh air and would recommend him to anyone.

David Chait

31 de oct. de 2014

Bob Snyder provided good communication, listened to what we were looking for, and was able to strike a good balance between persistence and respect. My wife and I considered several dealers, and vehicles over a period of a few weeks, and ultimately, Dick Hannah had the inventory that best fit our needs at a price that we were happy with. It is common to have a little buyer remorse after any purchase, even a good one, but our first long distance trip out of town was less than a week after our purchase--we save roughly $30 on gas because of the better mileage with our purchase. This was one of the key reasons we opted to buy when we did--Bob and Dick Hannah got us what we wanted, and beat the finance option we secured on our own. This was our best car purchase experience to-date.

Gwynette Vollmer

24 de oct. de 2014

This was my 60,000 miles service check. Job took over night so I appreciated the loner car to use. Never feel taken advantage of when I'm working with Devin.

momalboe

23 de oct. de 2014

Just bought a Kia Soul from this dealership, and even though they didn't have the color I wanted (yellow), they tracked it down and made sure it had all the options I wanted. Chucky is the best car salesman I've worked with, as well as being an amazing human being - he's just an all around good guy. Chucky and Mark both made the process as simple as buying a new car can be. Thanks guys - I'll be back and recommend you to anyone looking for a new or used car.And they have great coffee!

THenry918

22 de oct. de 2014

We purchased my used Sedona there last year and when at my first service there was a problem detected when doing my alignment that actually is something a part is not available for yet they took off 50% which was great. Last month we purchased a brand new soul for my husband and it has been wonderful. The process was under two hours and it is a great car. I just had service on my van again as well as a repair covered under service contract and both experiences were great. Fast and friendly and the shuttle was quick to get me.

skyblue112111

22 de oct. de 2014

I was told my car would take 2 hours to have the 30,000 mile service. It was done it 1.5 hours. The customer service was amazing! And now I see they have dog treats too! Dick Hannah truly believes in nice!

katelynalexis

21 de oct. de 2014

Nothing but great service from the moment I walked in the doors. No one bombarded me, pressured me, or forced anything car on to me. I went in with one car in mind I had been looking at on the website. Ended up driving home in that same car, didnt even need to look at any other cars. Theie serive was quick and easy, it was the price I wanted and same with my insurence. All in all I had an amzing expirence at Kia.

Ronpatterson

19 de oct. de 2014

Thanks again to Curt for hi time a patience with us [me] ;o)We am THRILLED with the car and will look Curt up when we need another vehicle sometime... and we WILL send people to him who may be looking for a car. We know Curt will take care of them.You know... I have messed around other Dick Hannah salespeople before years ago and I thought I'd never go back. Had some "pressure-type" experiences. That has changed due to you ... and Chucky!

soccermom0217

13 de oct. de 2014

I am a returning customer who yet again was very pleased with my experience. I didn't have to deal with haggling and it was great. I got exactly what I wanted for the payments I wanted and even got a better insurance rate! Thanks again guys for a fun and positive experience. I will only work with Pelley and Curt was a great right hand for the sales part. Well done!

Shayla15

9 de oct. de 2014

They really made my experience amazing! All the way from the coffee to the friendly conversation these guys here at dick Hannah Kia know exactly how to treat people, and not just people, my dog LOVES visiting her best buds at dick hannah! They always welcome her with open arms John and Thomas (people who sold me my car) are literally like family to me and my mother now, who also bought her car from them, they are the sweetest guys! And they really know how to make you feel comfortable durning your decision making! Tyler is the one who did my service(oil change) and he was nothing but wonderful! Very nice respectable guy! Had no issues dealing with him and he did a great job! I would defiantly use him again for any future services!

centouri

8 de oct. de 2014

Curt made the New car buying experience easy and enjoyable. The working relationship with USAA car buying service and Dick Hannah is a solid one and curt was very fluent in the procedures.

jmintz

7 de oct. de 2014

We arrived at Dick Hannah on Sat am to look at the Kia Soul. We were approached right away by sales employee A.J. who introduced himself and asked if he could help. We test drove 3 Kia models and spent hours together in our search for "my car". A.J. remained patient and courteous throughout, and gave no sales pressure. After explaining to A.J. our budget and vehicle requirements he did not falter. The remainder of the day was spent inside working with Finance, Interest, Insurance and Closing persons. All of them were a pleasure to work with, and made the hard part seem easy. Before I knew it, A.J. had found the perfect Kia just for me, and I happily drove home in my beautiful 2015 Kia Soul, within budget. Kudos to A.J. and the rest of the Dick Hannah Kia crew! Thank you all so very much.

feliciaf

7 de oct. de 2014

Even on a busy Saturday the team made sure my presence was recognized. All the employees were friendly and helpful. My car was fixed and is now running smoothly.

linda.rossmaier.9

5 de oct. de 2014

Went to see what the Exchange Program could do for me, was pleasantly surprised to not only qualify for a new vehicle but to have choices. Was walked through the process and although it took longer than I expected, it was still completed in an afternoon. Drove out with a new Kia Soul and love it more each time I drive it.

Timone11

5 de oct. de 2014

We went to test drive a 2009 PT Cruiser and ended up going home with it. We were not prepared to purchase but the staff walked us through everything. Lucas was our appointment setter and he worked with us for a few weeks before we finally came in. Bob Snyder was our sales representative and he was very pleasant to work with. He did not pressure us to buy and showed us whatever we wanted to see. Mark Golf was our finance agent and he was very efficient to work with and had our paperwork completed in no time at all. Overall it was a very pleasant experience.Stephen and Beverly Allen

lori.peterson.186

3 de oct. de 2014

I never write reviews but the staff at Dick Hannah Kia go above and beyond. The staff is so welcoming and friendly that I will most likely purchase any future vehicles just because of the service department. Well done Kim!

1meanbear

2 de oct. de 2014

AMAZING...!!!!! From past experiences with Dick Hannah Kia I cannot say enough about sales team when it comes to purchasing a new car. They knew what I wanted and made it happen. I cannot thank Jon Pelley, Steve Gould, Rachael Smith, Matt Jacobson and especially David Wakeman for comming in on his day off enough for helping me purchase the vehicle that I have been ogling over for a long time. My partner and myself have always been treated great by the folks at Dick Hannah Kia and I cannot think I would begin to recommend any other car dealer to my friends or family that are considering purchasing a new vehicle...

Sara Churchman

30 de sep. de 2014

I worked with multiple people at the dealership. Everyone of the sales people I worked with, Bob and the finally Scott, were very helpful and made me feel good about my choices. When it got to the finance part of the process I became frustrated. I felt like I was being manipulated and whenever I asked a question I was made to feel like the question was silly. The only page I was excited to sign was the three day return policy. It was hard to get a clear answer and even though I had been there for four hours I felt like I was being rushed to sign. The next day I talked to Steve and he made me feel so much better. His opening line was, "What do you want to do?" I wanted to return the old car and start over! He was totally okay with that and let me choose who I wanted to work with. The following weekend I came in and worked with, "my team." They were great. Scott, Steve, Jon and Barry made my final experience so great I was happy to sign every single page of paperwork!

marla

27 de sep. de 2014

More than I anticipated. Very satisfied. Thank you Bob and Matt. You were honest and we are so appreciative. Fantastic job explaining everything from finance to everything about our new car. We are greatly satisfied with you and our new Kia Sorrento. Thank you for working so hard at making the deal work out for us. Many thanks.

M.willow

26 de sep. de 2014

I came in with a nail in my tire that needed to be fixed immediately. Usually when i need a tire replaced they have to ship one in, but thankfully tyler was able to locate a tire for me that was already at the dealership. It was a short wait and at the end he gave me 15% off!

jim.emerick.3

22 de sep. de 2014

Bought a Certified Pre-Owned vehicle from Bob Snyder this past weekend. He made it a great experience all around! Definitely recommend Dick Hannah KIA!

shenee.hunt

20 de sep. de 2014

When I started shopping around for cars, it was a very lengthy and stressful process. That is until I was introduced to the guys at this Kia dealership. From the beginning I felt at home, and I knew I could trust everyone there to help me find what I wanted and at a rate I could afford. Everybody there played a huge role in helping me but my first car. Jon worked overtime to help me get a great interest rate, Mark helped me understand everything I was getting myself into, and made all of the paperwork seamless and easy to understand. Next comes Lucas, who was warm and friendly, and well, he's the guy that got me into the dealership in the first place. Last but certainly not least, is Thomas. Thomas went with me on the test drive and I instantly felt comfortable with the whole process. I also had my daughter with me throughout the day and where some salesmen are annoyed by the loud little kids running about, he was wonderful. He couldn't have done anything to make our experience any better. He had my 3 year old daughter who doesn't like anyone, declaring her love for him by the end of the night. I brought the car in a little white after for an oil change and everyone once again, was simply amazing. He also made sure I was comfortable with all of the fancy new gadgets my car had to offer. I would recommend anyone looking for a comfortable buying experience to go see Thomas. He won't bs you, and you will leave happy. I'm in love with my new car and the entire team exceeded my expectations.

Teresa Valentine

16 de sep. de 2014

I would recommend this dealership to anyone. They kept trying to meet my needs without pressuring me. The sales man, Chucky Khunsri, was very polite and personable.

mbtruluck

16 de sep. de 2014

Beings it was a new experience, I was a little apprehensive. But, Lance was amazing. From the first call til the final sale. He walked me through everything and even hooked me up with an incredible insurance agent. I truly enjoyed my experience and would not just recommend them, but plan on going back for our next vehicle.

Racquelsh

15 de sep. de 2014

Chucky went above and beyond what is necessary to sell a car. He drove 250 miles to get the job done. Good going. Great work ethic and commitment to customer care. Thanks to Barry for being a nice down to earth guy. You both were very helpful and I love my new car!

w2015kia

14 de sep. de 2014

I was recommended to come here from a family member who recently bought a vehicle from this dealership. As was told they had a great experience and was very helpful and they could definitely help me out in my situation. They did. I had a very pleasant experience and would recommend Dick Hannah to my friends and family.

Illioo

13 de sep. de 2014

We actually wanted to buy a different brand car but weren't satisfied with the service at a different car dealership and decided spontaneously to drop by Dick Hannah's Kia dealership. What a great decision! AJ is a wonderful, very friendly and competent salesman. It was very busy when we came in but he really went out of his way to make the process as easy, fast and comfortable as possible for us. The pricing and the service at the car dealership are great, and the service is really excellent! We didn't expect to, but left with the perfect car for us. I'd strongly recommend AJ at Dick Hannah's Kia dealership to anyone who wants to have a pleasant experience when purchasing a new car!

motohead66

7 de sep. de 2014

Nice clean dealership, friendly salesmen, our salesmen Curt Torson was very helpful, made us feel at ease, answered all our questions. Ive bought my share of cars through the years, Curt by far was the easiest to work with. When we need another vehicle Dick Hanna Kia and Curt Torson will be the first one I call..

A. Smith

6 de sep. de 2014

My experience searching for a vehicle ran the gamut from pleasant to repulsive over the course of the week. Dick Hannah Kia was my last stop on a journey that began with a mostly pleasant experience at my local Ford dealership and nearly ended with a visit to a different Dick Hannah dealership which shall not be named in an effort to maintain a sense of civility in light of what I'm about to say next. Simply put, my experience at said dealership (my last stop before Dick Hannah Kia) led me to believe that every cliche and ugly rumor I'd ever heard about car salesmen was true. Thankfully, I was encouraged by a third party to pursue purchasing the vehicle I'd decided upon (a 2013 Kia Soul) from Dick Hannah Kia. The salesman I was directed to, Curt Torson, was straightforward and courteous in his dealings with me. He made me aware of all my options, but did not attempt to push me into making any hasty decisions. He made the experience simple and largely hassle-free. In that light, I feel confident in saying that Dick Hannah Kia is a worthy destination for anyone presently searching for their next vehicle.

Del Irish

3 de sep. de 2014

I took my 6 month old Soul,(That my wife and I absolutely LOVE!!), in for service and a steering part recall. Devin did a great job and got our sweet little Soul back to us more than an hour ahead of the agreed time, which was a good thing, because my wife was in the beginning stages of Soul Withdrawal!!

JoeJohnson415

3 de sep. de 2014

Chucky was a pleasure to work with at Dick Hannah Kia. He made the car buying experience fun and simple. After leaving another car dealership and having a horrible experience, Chucky flipped that around. Not only was Chucky extremely friendly he was determined to find the right match for me. He created a friendly environment with no pressure or gimmicks and with transparency. He was genuinely interested in finding the right car for me and not just getting another car off the lot.I didn't purchase a car the first trip and Chucky was ok with that. He really went the extra mile in keeping different models in mind that fit my price range. I went back a few days later and he had a few ideas and suggestions, but again, there was no pressure and he listened closely to what I wanted and found the perfect fit for me. The day that I came back, Chucky wasn't scheduled to work. He still came in, on his day off to help me out and make sure I got what I wanted. Even working commission, a day off is a valuable commodity and I felt that this spoke volumes about his character and compassion. I felt respected and valued, a feeling not so common when purchasing a car or anything in this day and age. Chucky was extremely trust worthy, not only by finding me the right fit but working on finding something that was a good value. He has gone the extra mile in locating the second key, keeping me updated with information, and by being a friendly hard working person. Having worked in sales, customer service and management, Chucky would have been someone that I would hire in an instant. This is without a doubt the best customer service experience I have had. I also worked with Barry and Mark in the financing department. Even though I had a preapproval, they were still able to find me better rates through the bank I wanted to work with. They worked the payment plan right into my price range and did so without any hassle.The other great experience, was instead of the Chucky running back and forth between the desk and the financing office, they had the financial people come and sit with me and Chucky to see what we could work out. A VERY transparent easy process. Saving time, confusion, and stress. When I did select the car I wanted, Mark was very helpful in explaining the paperwork, warranties and made it all very simple. After seeing some options, we made a couple changes which entailed redoing some of the paperwork. Mark not only was willing and eager, he genuinely made me feel like he was happy to do the extra work for me. Josh was the lot attendant who helped us out too. He was a great young man. He went with me to my home to pick up the trade in car I had. While there, a neighbor asked if he or I could help move a mattress. Josh went above and beyond and we helped the elderly couple by carrying the mattress. He was very professional and courteous. He smiled the whole time and made me feel even more at ease with purchasing from Dick Hannah Kia. The car had only been there for a few days when I purchased it. They had done an inspection, but had not been able to detail it yet. After purchasing the car, we arranged to drop it off the next morning. The following day came and I was there 20 minutes early. The service department saw me waiting and went the extra mile to call me in to get me on my way. When I returned after work to pick the car back up, the service people not only remembered me, but asked me for feedback on how it looked and if there was anything else they could do for me. This alone made me look forward to bringing in my car for servicing there. Every person that has asked me about my new car has not only gotten to hear how perfect it is for me and what a great car it is... but what an incredible experience I had while at Dick Hannah. Chucky especially has created a lifelong Dick Hannah customer. Having lived in the area my entire life and having met Mr. Hannah a few times, I regret not going into Dick Hannah sooner!

sew2014

3 de sep. de 2014

In general buying a new car can be a painful process...haggling over the price and the waiting around is not pleasant. However our friendly as well as knowledgeable salesman, Scott, made the experience tolerable. Scott was very friendly, not pushy and eager to assist us. He wanted us to walk out the door happy with our new car and we were!

dumbee

2 de sep. de 2014

We were not pressured to any particular vehicle. Salesman was very helpful with financing and engineered a very good price for us. We were shown all the features of the vehicle. In all, a very easy and enjoyable car buying experience.

Solo833

1 de sep. de 2014

Friendly salesman, very knowledgeable, and helpful in getting the car with all the features I was looking for. Aside from the dickering back and forth on the price, I was satisfied with the experience of leasing my new car at this dealership.

Piccaboo.mel

31 de ago. de 2014

Geoff and marq did a great job of listening to what I was looking for in a new car. I didn't feel pressured into anything and I ended up with the car I wanted. Kim was also amazing in dealing with my auto insurance. The whole team was knowledgable, provided good customer service and made this a easy and painless experience. I will def be back after my lease is up.

alexn17

29 de ago. de 2014

This was the best new car buying experience I've ever experienced. Best price and customer service. Everyone made us feel welcome, comfortable and didn't pressure us to do anything.

thomasw911

29 de ago. de 2014

AJ handled himself in a very professional manner despite some tax liens we had to deal with. He stuck with us to the end. I would highly recommend AJ for very knowledgeable friendly service. We ended up buying a new Sorento and are very happy with the purchase.Tom & Kathy Weathers

shirleyinvanwa

28 de ago. de 2014

Kim did an outstanding job on parts order and follow-up for the work I had done on my Kia Sedona. She communicated clearly and spoke in terms I understood. I look forward to working with her in the future.Janet was my shuttle driver. She is personable, professional and asked the expected time for finished repairs so she could be sure I'd have a ride back to Dick Hannah Kia.Both Kim and Janet went beyond my expectations to make my day without a car easier.

Scrapper52000

28 de ago. de 2014

We weren't sure if we wanted to get a car at this time, but Brian made the experience easy and fun so we recommend him to everyone who's looking for a car now.

AaronR87

27 de ago. de 2014

I was suddenly in the market for a new car and I wanted one that would be reliable. A friend suggested I take a look at what Kia had to offer. So I headed over to Dick Hannah Kia to check them out. Chucky was very helpful in helping me finding a car for me. He was knowledgeable about the car, patient in answering all of my questions and was very personable. He and the team there made me very comfortable and were all looking out for my best interests. It truly was the best car buying experience I have ever had! In fact they were able to save me on my car and renters insurance, so I changed right there!

vvpham1561

24 de ago. de 2014

My dad and I drove all the way from Hillsboro, OR (past 2 other Kia dealerships) to Washington for Dick Hannah's legendary customer service and we weren't disappointed. They walked us through the process of and answered all of our questions in a straight-forward manner. Our salesman (Brian) was very knowledgeable about the Kia Soul that we were looking at and brought up some good points when I told him about the alternative cars I was thinking of test driving at other dealerships that day, without being pushy.I was able to secure a great deal on a car that I really wanted and all the staff members I met along the process were very helpful. I was pretty impressed as a first-time car buyer and my dad (who has bought cars before) was pleased by the customer service and price. My one complaint is that they didn't have much room for customer parking when I was there on a Saturday afternoon. But other than that minor blemish Dick Hannah Kia is definitely worth the drive.

gmmcnair

24 de ago. de 2014

I used Consumer Reports Build & Buy services to make contact. I ended up going in for a test drive the same evening. Chucky was pleasant, patient, and knowledgeable about the car I wanted, and didn't try to hard sell me. Mark Goff in finance was wonderful to deal with. I got there late in the evening, and still didn't feel rushed. The team even offered to share their dinner. Overall, I cannot say enough nice things about the good people at Dick Hannah Kia. Their going above and beyond to make sure I was satisfied has ensured that I will be a repeat customer for my automotive needs.

chuckles59

21 de ago. de 2014

He was friendly and under stood the type of car i was looking for and the price I wanted to pay and new the kind of miles I wanted to get.He showed me a few cars we test drove a few and went over the options of the vehicle. showed me a few cars with the price range and the millage rand and in a newer car, he went over and above his duty to make sure I found the type of car I was looking for. thanks Bob.

anneghouse

21 de ago. de 2014

Steve Davis is a professional, not a pusher. He answered all my questions and pointed out all the features of the car. I will definitely recommend him to others.

Kia2

19 de ago. de 2014

We were recognized immediately from a previous buy a couple of years ago. AJ was our salesman and we were treated like old friends. What a pleasure to be made to feel like they wanted us to be happy and not just taking our money. they truly believe in their slogan of Believe in nice.

griep

19 de ago. de 2014

The dynamic duo of Marq and Jeff were fun to work with and knowledgeable, despite being new. They handled the transaction well, entertained us during the seemingly long wait for negotiations, and had good product information.The process of buying a car is always challenging, but having good sales people helps make it more pleasant.Working together, Jeff and Mark played off each other's strengths.We drove 3 1/2 hours to purchase this vehicle, and it was worth the trip to get what we wanted.The dealership motto of "We believe in nice" proved true--much less intimidating than other car buying we've done in the past.

Rose stewart

15 de ago. de 2014

I have never enjoyed a service vidit. I usually leave. This is the place to wait. Cookies,coffee and great magazines. Love my service advisor. Originally from Kansas, he is a perfect consultant.

nickmundell

14 de ago. de 2014

I had a hard couple weeks of car shopping and going to different dealerships, I drove up to Vancouver from Corvallis with hesitation. When I got there I found the PERFECT car. They were awesome with every aspect. I left with a great car, a great rate, and I liked everyone there. They really treat you like a person and not just another sale. Thank you Mark and Bob!!!

jeanie2219

13 de ago. de 2014

Curt and kimberly are your top of the line star worker. they make you feel like family. they both take amazing care of the customers

Cjennings22

12 de ago. de 2014

First time buyer, was so happy to receive an awesome deal on a great car with exceptional customer service! I received airport pickup in Portland too!

beno62442

10 de ago. de 2014

except for a minor miscommunication between Barry and I regarding our 36 month service contract, that i was never told about, the service was great. This is my 3rd vehicle from Dick Hannah and i don't see a reason i wouldn't come back again. thanks!!

snakeops

10 de ago. de 2014

If I can't trust you to do the small things right, I won't trust you with the big things.I bought my used Kia Soul in DEC 2013. June 2014 I had a flat tire. They repaired it under the Customer Loyalty Plus program for free. July 29th 2014, I had to have another flat repaired. I was informed this time that it would cost $25. Derek asks me when I bought my kia, and what year it was then explains that the Customer Loyalty program has been altered with no notice. After showing them that they still listed as free on the website, they repaired the tire for free. Then took just under 2 hours to repair the tire. I arrived at 7:45, and finally had my car pulled up in front at 9:30. Would have been another 30 minutes if I opted for the free car wash...Today, AUG 9th. I call the service dept at 1:30 pm to check into an appointment for just an oil change and tire rotation. I am told that if I come down I can get in for the service express service. I drive down, and 20 minutes later while the gentlemen is checking in my car, a lady in service walks up and asks about my appointment. After I explain the phone call, and the gentleman that is checking my car in confirms the service express call, she walks off. She comes back and tells me it will be at least 90 mins before my car can be taken care of. Wasting my time and gas when a simple appointment booking could have taken place the first phone call.All this on top of calling 3 times with a question about extended warranty coverage, and the service manager is busy helping other customers after being transferred to the body shop, then glass, back to service. Then having my name and number confirmed and then never a return call. I had to drive down and hound down an answer. I manage a courier company. I bought my car at Dick Hannah Kia on reference from the owner of my company. After the past 6 weeks or so of my experiences with the service dept, and his own experiences,I have steered employees currently in the market for cars to another dealership group as well as currently shopping for my wife's car replacement at another dealer.

tylervincent

9 de ago. de 2014

We all know the feeling you get when you go to a car dealer to buy a new car, and generally its not a good one. With that being said I was pleasantly surprised when we came to Dick Hannah Kia to buy a car for our daughter. When we arrived we were greeted by Curt Torson. Curt was one of the friendliest and patient car salesmen have ever dealt with. My daughter test drove several cars before finding the right one. Never once did Curt pressure her into buying something she didn't want, or need. After the deal was finalized, Curt even spent extra time going over the car teaching her all about it. My wife was so impressed with the way that we were treated, that we ended up trading in her car that same day for a new one!!! If you are looking for a new or used Kia then I recommend you stop by Dick Hannah Kia and ask for Curt Torson..

EdH425

9 de ago. de 2014

From the initial phone call Brian Johnson was great to work with. He went out of his way to find answers to all my questions. His communication was top notch. I always felt like I knew where we were in the entire process. You won't go wrong with Dick Hannah Kia and Brian Johnson!

AlishaRiley12

8 de ago. de 2014

Coming in as a first time buyer, Scott Story was able to answer all my questions and provide me with the best fit for my family. The staff worked together to get me the best rate and were understanding with my financial needs. They were very affordable, yet reliable as well. Nothing beats that! Id highly recommend them!

jmj8485

6 de ago. de 2014

Excellent customer service, Steve Threatt was friendly and delivered phenomenal customer service skills. I highly recommend anyone looking to buy a new Kia to stop at Dick Hannah Kia in Vancouver WA and ask for Steve Threatt.

chrissmartinn

4 de ago. de 2014

We loved working with Bob Snyder. He worked hard to get us exactly what we asked for. We will definitely be returning and will be asking for Bob!

cbaillo

3 de ago. de 2014

We came in strictly to look at the used cars as our old car got totaled, and I didn't think we would be able to be financed for anything as our credit sucked. But after talking with Bob Snyder (salesman) and told him about my concerns of bad credit, as well as the type of car we were looking for, he went to work trying to help us find the right car. Together with Dave Cady, the manager, they combed their stock to find a car with the right combo of age, mileage, and financing needed to get the bank to approve it. They found a 2010 Subaru Impreza on their lot that was perfect. It met our AWD needs plus it was only 4 years old with 57k miles on it (the stuff we were looking at on craigslist would have gotten us a car about 10 years old with over 100k miles on it.Matt in finance then took over, and at this point I was like "oh great, we'll be here for hours now" as is the experience I've always had, but to my surprise, Matt had the paperwork together in under 45 minutes, and after all the signatures we were out the door.It was the fastest, easiest, and most effortless car sale I've ever been a part of. I would definitely recommend to anyone. Bob Snyder was warm, caring, and went out of his way to find the right car for us, in our budget.

elonmack

1 de ago. de 2014

Chucky was a very well rounded employee. Easy to talk to and also understands business well. Knows all the cars very well and explained the car down to every utility of the car. I will definitely tell people to go to Chucky for assistance.

p_spiesman

1 de ago. de 2014

Our sales person was Curt Torson. He may have been the most helpful and honest ( upfront ) of any car salesman we have ever delt with.The facility was great as were the rest of the people that we delt with.

lifeoutloud13

1 de ago. de 2014

Used to drive to Portland and I will miss Ron Tonkin but Dick Hannah has changed since the 9-10's and I will be returning!

hotsoulmomma

31 de jul. de 2014

I came to Dick Hannah Kia because I was really impressed with the Kia Soul, I have looked at Scions XB and the Nissan Cube but I was just not too excited when I took a test drive. But when I took the test drive in the Soul it was just a fun party, Chucky was my salesman and he was so funny he just made the whole experience so easy and enjoyable!! Chucky told be about his new baby and growing up in Thailand, leaving there not only did I leave with a new Soul I left with a new friend. I will definitely be telling all my friends and family about what a great guy Chucky is, he is a keeper!! Thank you Dick Hannah and Chucky for this great buying experience!!

M.Hunt

31 de jul. de 2014

After seeing commercials on television I decided to come in to Dick Hannah Kia just to browse some of the new cars. The salesman who greeted me was Chucky and he was fantastic!!! Not only did he have a great sense of humor but he never pressured me into buying a car. We looked at a few models, then ran some numbers. The whole process seemed to fly by and before I knew it I had a new car. This is by far the best experience I have had and I highly recommend Chucky. Thanks again!

mustang4years

31 de jul. de 2014

Worked with Mark Dawson, who was new to Dick Hannah kia, but did a great job. Went through all the info when test driving the car. He knew a lot about the car for being a new employee. Great talking to him as well while waiting for the process to be completed . Great Job overall!

redhead18799

31 de jul. de 2014

I came in and was greeted by Dave. He listened to what i had to say and what i was looking for than showed me a few cars that fit. He was not pushy and was nice. Thank you it was the best experience i have had buying a car.

denicarol

30 de jul. de 2014

Got in on time, serviced quickly and professionally and got me out a half hour early. Very happy with all aspects of my service appointment.

ckilmer

29 de jul. de 2014

We made an appointment online to meet with Curt Torson. We prepared ourselves for the typical car buying experience, high pressured salesmen, and a lot of nonsense. We were quite surprised when we put a tough situation in front of Curt, he worked with us with patience and honesty. After several hours of his hard work, he was able to get for us exactly what we were looking for. He has changed our expectations of car purchasing and has gained a customer for life.

jolenejw

28 de jul. de 2014

So we had our third child and we needed a lot more space. But i couldn't bring myself to get the typical 'soccer mom mini van' it wasn't my thing. We came in and looked at several different vehicles. David Wakeman was very patient with us and understood my needs and wants. He let us test drive a few different cars (sorento, kia soul) and then he suggested the mazda 5. He said it was very sporty and not the typically minivan I had not wanted. But it also would give us more space and storage. He pulled it up and I instantly fell in love. David showed us how to work the seats, all the bells and whistles it had, he even sang along to my favorite britney song in the car while cruisin on a test drive! What a blast. I bought it then and there. They detailed it for me and even filled up the tank! I love it and would definately recommend dick hannah kia to my friends and David Wakeman for being so cool with us!!!!

kiaknuts

28 de jul. de 2014

AJ Macklin ,Jr was extremely helpful with our purchase. Answered all our questions about the vehicle very friendly.Hope everyone can have such a positive car purchasing dream come true.

dthompso12

27 de jul. de 2014

I don't even know where to start... Came in on Fathers Day and purchased a vehicle that needed to be done as a dealer trade which is no big deal. I signed paperwork when I originally came in and was assured that everything would be smooth to pick up when I got there but it wasn't... Came back to pick up the car and the inside of the floor mats were dirty, enough that the gentleman who helped me check out apologized mutliple times. This was not the original salesman as he was gone that day but told the guy who helped me (forgot his name) that everything had been filled out already. Then for about 30 minutes nobody could find the paperwork or temp permit needed that was supposedly already filled out along with a lot of other paperwork so we had to re-fill that out. I was told it takes approximately 14 days or 2 weeks to get plates in so the 21 day trip permit should be fine, which it wasn't and it took longer so I had to go spend an hour at the DMV and pay out of pocket for a new trip permit. I also was only given one set of keys upon picking up my car because they couldn't find the others, took a month to get those.The follow up from the salesman that I dealt with was very poor as well. Multiple times I called about things and he said he would call me back but never did and I'd call the next day and "he was out" yet nobody had any idea what was going on. My Fiance has a Kia as well (from a different dealership) and I love my Optima but would not refer anyone that I know to this dealership. I have family members that have purchased from Dick Hannah Acura and it was a great transaction. I realize it's most likely out of the norm for an experience like this but still would not buy from this Dick Hannah dealership ever again as there was no real attempt to make things right nor did they seem to care once the sale had already been made and the follow up was atrocious

SAS,LLP

27 de jul. de 2014

So here is the deal, my wife and I have been looking a long time for a vehicle that met our needs. We were originally looking at used vehicles because we were (as banks might call it, challenged credit) under the impression is was the best and only option. Curt first showed us the used as requested. When the ones that we like were sold, he showed the new vehicles at the same price range, but with comparable options and better warranty. When we walked out the first time because we were not sure if this all was going to work out for us, something crazy happened. NOTHING. Curt didn't freak out. Other sales men and manager didn't come in acting like sky was falling. They said okay and that they understood. We came back the next day (I know it's almost unheard of) and bought our new Optima and have not regretted it one ounce. I do have to say, they were short staff that day and the wait for financing was a bite long. (some was due to my challenges of finances). Curt was knowledgeable, very friendly and open to conversation about my needs and any challenges that might be evident.

AmberRayne23

26 de jul. de 2014

I bought a used Nissan Versa here after test driving six different cars over two days. AJ was very helpful in finding the car I wanted, without trying to get me to spend too much money or being pushy. He was the first person on the lot to greet us and made a very good first impression. Thanks to him I really got a good deal on an almost new car, and was able to get the monthly payment at exactly where I wanted it to be. I would definitely recommend this dealership to others, and suggest they request AJ to help them out.

nubbo92404

25 de jul. de 2014

i had a great experience buying my car. Bob Snyder was great. He was very helpful and not pushy like a lot of sales men are. He even came in on his day off to help me! Matt Jacobson in finance has great customer service skills. He was great to work with and funny! I will be back if and when I buy another car.

Knosack

25 de jul. de 2014

I was in need of a new car and I'm not very knowledgable so it was a very stressful situation. I got to work with Dave Wakeman and he was so helpful, friendly and he really wanted me to be happy with my decision. I didn't feel pressured and he was able to answer all of my questions. He listened to what I was looking for and didn't try to up sell me on anything and I left there with the perfect car for me. The next day I went to go to the store and my car had a flat tire, Dave even took the time on his day off to help me get I'm touch with the roadside assistance and the service center so I was able to get it repaired quickly. A huge thanks to you Dave!!

myk1965

25 de jul. de 2014

This was my second time buying at this shop and again I was pleased. AJ was great. He was new to this shop but any question he didn't have the answer for he was quick to to find it. He was helpful and extremely friendly and professional. One thing very important to me is this was a quick process. One thing that I don't like in most dealerships is they drag things along. They were quick to get the numbers and make a deal. I was very happy that it didn't take all day.

dahsan

19 de jul. de 2014

I have to say I was very nervous about trading up to a new car but Chucky Khunsri was so knowledgeable and helpful that I am very glad I came back to Dick Hannah KIA Chucky has made me feel very secure that if I have any problems with my new Kia Optima that I can stop by any time and talk to him and he will help me with what I need to do.

bjosleyn

16 de jul. de 2014

My overall experience was excellent walked in the door with a few stock numbers after doing research and walked out the door in a few hours very happy with the new car. Scott Story was quick and to the point, very helpful and manged not to confuse me during the paperwork and helped me picked out a car that i was going to be happy with.

forevertreble

15 de jul. de 2014

Bob Synder helped my dream become a reality. He was very polite and worked very hard to get me exactly what I wanted. I got the most perfect kia soul that I fall more in love with every day. Everyone at this dealership was nice and helpful.

sumijoy7

11 de jul. de 2014

This place is great!! The people are so friendly! They really care about your needs and try to fit around that then just trying to sell the best car or make more sales. Great place! My whole family has gotten cars from this place. Love them and I will keep going back!

kylerohwer

11 de jul. de 2014

We were expecting the usual "Bum Rush" of salesmen but were pleasantly surprised. When we said we were just looking, they left us to browse. When we were ready to ask questions Curt Torson was very helpful and let us ask questions and form our own opinions without trying to sell us the "Deal of the Day" like some other dealerships. When we said we wanted to think about it he was very courteous and also said that he could help us with any car on any of the DH lots if we wanted to look at anything else. By the next day we decided on what we wanted, it was a very comfortable experience to get the vehicle we loved. There were some things the vehicle needed so we couldn't drive it off the lot that day but we were updated every day by either Curt himself or someone from the dealership on progress. It was a very good experience from start to finish. I would definitely recommend this place to anyone looking to buy a new (or just new to them) vehicle.

jskimerer

8 de jul. de 2014

Set up an appointment July 4th weekend (Saturday night) on the internet for Monday July 7th for 10.00a.m.. I instantly got a phone call from a gentleman who said he would put my request in first thing Monday morning and someone would call to confirm. Well at a little after 8:00 a.m. Monday morning a employee called and got me in for 10:15 am. When I pulled in a service writer Cody greeted me got all my details then less than an hour they had me out the door along with a free car wash. The waiting room and restrooms were excellent with coffee and cookies, magazines, etc. One of the best experiences I have had with a routine oil change. Great service along with a reasonable price. I would highly recommend Dick Hannah's Kia service department.

bwilson89

3 de jul. de 2014

Went into this dealer already approved through capital one. I originally spoke with Lucas who told me to bring in my pay check stubs, a bill for proof of where I live, and the capital one paperwork. I called capital one and asked about this and they told me not to give the dealer any of that information, I was already approved by capital one and they do not need my information except drivers license of course. Upon arriving Lucas told me he had been moved to the internet sales department and Steve would help me. Steve was very friendly at first and when I found a vehicle I wanted, we went inside to do the paperwork. He asked for my credit information, and I told him I already found a lender and he did not need that information. He kept on going on how he can find me a better interest rate, I declined. He became not so friendly and said he needed my social to make sure I was a terrorist. First it was to find me a better rate now its to make sure I'm not a terrorist? I should of walked away at that point. His manager Dave Cady came over. Told me that capital one checks bounce and they need to do a back up contract because (In his words) "When the checks bounce we have to track down the seller to get payment". He pretty much made capital one auto loans seem to be a scam. If a companies checks bounce why would you even be on their preferred dealers list? I'm sorry but if I was a company and another companies check bounce so much I need backup contracts, I would simply be asked to be removed from their dealer list....I left and went to a different kia dealer (Broadway Kia in Portland) & had a much better experience. Walked away with the car I wanted with less miles actually. I don't recommend Dick Hannah Kia to anyone and I will never return.

JF4242

30 de jun. de 2014

I was hesitant about trading in the Soul that I loved, But Steve showed me all of the new upgrades the 2014 model has. I went for it, and had both a great experience and a great new car! Thanks!

Psuvik1079

27 de jun. de 2014

I took my truck in for a service and they were quick and convenient. They even washed my truck afterwards and I swear I think they vacuumed the interior. I would definitely take your vehicle for any type of service including oil changes.

kaymartinez91

18 de jun. de 2014

We were not even going to get down from the truck we were just going to drive through.and look at the cars when we seen Bob and decided to talk to him. He was truly the selling point on this car. He stayed with us through the whole process. Didn't leave our side once and that made such a huge difference! We had been looking at cars all day and every dealership we dealt with they kept switching people on us, for example, one guy would show us the car, then one would test drive with us, then 2-3 more would try and deal with us in the office. It was a nightmare. Bob and Berry were great! No bs, no surprises, truly up front and honest men. They even stayed open late to close the deal so we could drive the car home that night and Bob stayed even later to go over the important features for the car. They really went above and beyond what we expected. Then the next day was Sunday, fathers day, and Bob took the time out of his Sunday, and a holiday to boot to call us and make sure we were doing ok with the car and if we had any questions. What car sales men does that? We have never experienced such a great experience buying a vehicle. They work for the customer and the awards they get shows that. Any one looking for a great car at a great price with great people to buy from, look no more, this is the place.P.S. Never dreamed of buying a Kia but I love this car!

sheenyy

17 de jun. de 2014

Everyone who worked with me was very friendly and helpful and made sure to work with me to find the specific vehicle that I wanted. I was very satisfied with my experience here and would recommend this dealership to everyone.

jerrylloyd

15 de jun. de 2014

Curt Torson makes buying a car super easy, no hassle, no pressure. Curt is honest and does what he says he will do. I recommend Dick Hannah KIA and Curt Torson for a great buying experience.

Leggyj

14 de jun. de 2014

This is my 2nd car with this dealership! I went in for a service visit and got a new car! I was treated very well! The salespeople were very kind, helpful, and knowledgeable!! I appreciated all the time and effort my salesman put on and all of his help!! He went above his duties to make sure all went the best fore!!

bellhauser

13 de jun. de 2014

30k Service for 2012 KIA, Kim Savage is my representative...she always has a smile, she is prompt and professional. Along with her relational skills she exhibits an extensive knowledge of vehicles and provides answers to questions in a timely manner. Thank you, Brian

Slickfam

8 de jun. de 2014

I love my new Kia Optima! I am so glad that I bought from Dick Hannah! Bob was the best, a really nice man who listened to my needs and wants then got me the perfect car!!!

jmolyneux79

4 de jun. de 2014

The customer service was great, they helped my get exactly what I wanted. The quality of work was great, they were very efficient and got me the best rate. Everyone that I worked with was very friendly to me and my family. My overall experience was great, I would definitely recommend this dealership to friends and family. The pricing was great better than most dealerships around.

CGamboa5

2 de jun. de 2014

To start I live in St Helens, Oregon and was looking to lease a car. I went on line to do just that, we have a Chevrolet Dealer down the street. I filled in the forms they emailed me with some info a day later and to cut this short, I emailed back with no response. So I again started to look at lease deals and to my surprise before I finished filling in the info. Mr. Dave Cady from Dick Hannah called, now that's fast. I was impressed after we talked I decided to make the trip, but had to get a ride. Dave offered to send someone to pick me up, wow! I said thank you but my son would take later that day. Dave said he might not be there, but turned me over to Curt who did an excellent job showing us a few cars. He was very knowledgeable in explaining the different models and equipment. Answered all our questions and made the whole process of leasing a car a great experience! Best I have ever had, can't say enough of the staff at Dick Hannah Kia. I'll most likely make the drive to have my car serviced at this dealership. Again GREAT JOB and Thanks also to the finance dept.A satisfied customer, Carlos Gamboa

Costelle42

1 de jun. de 2014

We had the pleasure of working with Dave Wakeman in our hunt for a used car. We came to him with general ideas of what we were looking for and wanted to test drive three used cars that we knew were on the Dick Hannah used website- a Subaru Outback, a Kia Sorento, and a Honda CR-V. We had done research on all three cars but had a lot of questions about each one.We ended up getting to test drive all three cars, and Dave was great during the entire process. There was a little delay in getting to drive the Honda and my husband had to go back to work, but once we got the Honda Dave and I drove to my husbands workplace and picked him up for the test drive. Dave was very friendly, open to answer any question that we had, and was very honest with us on the pluses and minuses of each vehicle that we drove. We ended up selecting a car that wasn't a Kia, and it was not a problem at all. He arranged for me to drive the car home for the night and then come back the next day for all the paperwork. All in all we are incredibly pleased with our experience with everyone at Dick Hannah Kia, and Dave Wakeman was amazingly nice. The entire experience was very friendly and we never felt pressure to hurry up or only pick a Kia. I would definitely refer him to family and friends and to anyone that wants a quality salesperson helping them to make their next car purchase. Thanks Dave!

kmewing24

1 de jun. de 2014

I had been researching cars for a few months and wanted to just come in and test drive two of my top choices. I found a great deal on one of my top contenders, the Kia Soul and also a very relaxed and non-pressuring sales person in Curt. We really were only planning to test drive and then continue our research but the great deal we found plus the helpful and laid back attitude we found in Curt, we just decided to take the leap and buy the car that I loved since that deal would be expiring soon anyway. Most importantly I would say was Curt. I, like most people, have an aversion to most typical pushy sales people and if he had been that way we might not have even done the test drive. I LOVE my new car and am thankful for Curt making it work for us, with the terms and financing that I needed as well. Overall a great car buying experience!

fortesadiegirl

31 de may. de 2014

Our experience with Carey was a great one. He showed us the Kia Forte. He took us on a test drive. He was very kind, professional and hada great deal of knowledge about this car. We will definitely recommend your dealership to our friends and family. We love our new Kia Forte. Thank you, Carey for all your help. We will be sending you some business in the future.Bernie and Natalie

jjmatek

30 de may. de 2014

My husband and I LOVE our new KIA Optima!! Birthday Bash sale was fantastic! We met with Carey Hicks. He was friendly, listened to our interests, and what we had in mind for a new vehicle. In fact, the vehicle we originally wanted to look at was in Portland (which we didn't know until he looked it up for us.) He was more than happy to assist us and make the necessary arrangements for us to purchase in Portland. He spent several hours with us and then agreed to meet us the following day which was Memorial Day. He was willing to accommodate our needs even if that meant starting his work day early. I don't know if he would have even got a commission if we bought in Portland but it didn't bother him one bit. He was willing to assist us in whatever capacity he could and continued to be professional and courteous. During this process we met Brian Johnson, another sales associate. He was very friendly and mentioned other options available to us. We then test drove a KIA and decided that is what we really wanted. Brian continued to assist us and helped me with my many questions! Everything worked out....we worked with Mark Goff in financing and he was delightful. Friendly, great sense of humor.Buying a new car is stressful. All three of these gentlemen made our purchasing experience very pleasant. I would recommend Dick Hannah KIA to anyone interested in purchasing a KIA. Thanks guys! And Carey, thank you!! I wish you much success!!

mindyjeverett

28 de may. de 2014

I was able to come away from the dealership with my phone being programed, radio station, along with knowing how the navigation system works, for me that was a major plus. Now I will be able to look into the manual for any additional question I might have. Everyone in the dealership I dealt with was very friendly and helpful.

GTWEBB3104

26 de may. de 2014

My wife, daughter, and I made an appointment to look at the new Kia. I had previously been to the dealership and met David Wakeman. He met us at the dealership. We needed to see the differences in Kia Soul models. We were fortunate enough to have both the Plus and Exclaim available. David explained the differences and let up do a trial drive. We had done a lot of online checking and David seemed to know that we had made some option decisions. One for sure was the back up camera.We discussed, looked and David answered all of our questions. We decided on a car and David did a great job of coming up with a price.The price was fair and was close to what I had projected. We made the deal. The financial man, John and Insurance person, Andrea where both very professional, easy to talk with and there was a definite attitude of helping the customer. We needed to order a couple of options that we wanted and they will be installed later in the week. Very good visit and I would recommend this dealership and David to anyone.Excellent day, great little car. All of my service will be at this dealership.

casewad

25 de may. de 2014

I just arrived home after purchasing my brand new 2014 Kia Soul. A car that I have been interested for a few months.My first intention was to get a brochure and look at a couple of styles that the Soul has to offer and think about it for a couple of days. My saleperson Carey Hicks showed me various options from the basic to the premium model which I had an opportunity to test drive which I first was reluctant but glad I did . The Soul was exactly what I was looking for. After we got back from our test drive, I told Carey what I am looking for in a new Soul. First the color choice was white and that it had alloy wheels. Carey took me all over the lot to show me my options. Fortunately, due to their Memorial Day Sale, I found the one I wanted which the price marked down quite significantly.Carey took me back to the office and I filled out some paperwork. My biggest concern was to make my monthly payment as minimal as possible. They gave me a decent trade in value of my 2005 Volvo S40 which I had for over 9 years. They managed promptly to find financing with a decent rate and got my payment within my reach. It also has the GAP & Comprehensive coverage in my payment which will give me peace of mind.After all was said & done and the paperwork was signed, Carey gave me my brand new set of keys, programmed my cell phone to the Bluetooth and I was on my way.I am so glad I went to Dick Hannah and would recommend to anyone who is interested in buying a car. Their service was above and beyound what I expected.I will a repeat customer that's for sure. Keep up the great work!

Teri Reeder

24 de may. de 2014

We had a wonderful experience today with Carey. We are repeat Kia customers and always will be. Carey is friendly,efficient and very helpful. He spent the entire afternoon with my indecisive husband. Thank you Carey.

luvinmama4babes

20 de may. de 2014

As a lot of us know, dealing with buying cars can be a stressful event. But working with Kim, Bob and Mark was a very enjoyable and peaceful experience. I stated what I wanted, what I could do and they met my needs. Thanks Kia Team!!!

1meanbear

18 de may. de 2014

I was not intending on buying a new car, but went to look at a 2014 Soul to compare with our 2013. I was very impressed with the upgrades that they made with the car. After driving the 2014 and telling my partner about it, we deciced what the hell, if they can make us a car deal that will knock our socks off then we will do this. They did knock our socks off, and after we were done putting them back on we shook hands on one of the best car deals I think we could have ever found anywhere else. We have purchased cars from Dick Hannah Kia in the past, and will continue to do so in the future. Thanks guys for the great service and even nicer car than we hoped for.Thomas Foutz and Glen Vaughn

kimburm1

17 de may. de 2014

This was a great exerience! Bob and Steve helped me when i didnt know if anything could be done in my situation! Thank you guys so much!

alleycat191

13 de may. de 2014

Im so glad i got my new kia i loveit. Steven was so great to work with he got me exactly what i was looking for. Thanks again steven

cjbaltz

12 de may. de 2014

Love taking my car to Dick Hannah Kia, they are all very friendly and take very good care of you and your car. I have been going there since 2011 and the service has been very reliable. I would recommend them to anyone I know.

edktsm

12 de may. de 2014

This is my 5th car purchase from Dick Hannah in the last 17 years and the best! Curt was awesome to work with, I am a no bull kind of person and don't like feeling taken advantage of. Curt was so respectfull of all my wishes I would and am going to recommend him to anyone I encounter looking to purchase a car. THANK YOU CURT!Sincerely,Donna Christensen

Okie1970

7 de may. de 2014

My experience with Bob Snyder was great and his presence did not me feel pressured. His knowledge on the car that we wanted was exceptional. We knew from the start that we wanted a Kia Sol, and he did not deter away from what we wanted. He even led us to the perfect color! He did not pressure us on buying the first car we saw and he was friendly. I also appreciate his follow up call that made sure we were happy about our new KIA Sol. Thanks Bob, we genuinely appreciate it. Sincerely, Anthony and Angela

Daveclark67

5 de may. de 2014

The new service writer was great and I hope he works out well in his new position. The only problem I had was the next service due sticker was not put in the window. We have the old one still.

karynkelsey

3 de may. de 2014

This was, all around, the best car purchase of my life... I really felt like I was working "with" my sales people... And they listened and got the very best deal for me... I would highly recommend Dick Hannah Kia, and Curt Torson... Thank you Curt... I couldn't be happier...

Naomi.B

28 de abr. de 2014

I couldn't be happier with my experience, Leo Helped me from start to finish in honest and smooth fashion, would highly recommend Hannah Kia and Leo Jacinto to anyone, my nephew who came with me even had nothing but nice things to say about the experience, great service great prices and great sales consultant.

ACriado

27 de abr. de 2014

Great everything!!! Excellent sales person, great car, good pricing and financing. Overalla very pleasant experience. I would do this again, recommend friends.Thank you folks!

ekienle

25 de abr. de 2014

Curt and Jon were great to deal with and at no point did I feel pressured or hurried. I ended up with a great car at a good price. I would recommend both of them to anyone who asks.

willywonka14

24 de abr. de 2014

We dealt with Dave and even though he talks funny he did a great job of showing us our new vehicle. Barry in finance was phenomenal with the paperwork. We were in and out in a jiffy and even lowered our payments. We strongly recommend Dave if you are looking for a new vehicle.

lmcglothlin2007

21 de abr. de 2014

Let me just say this... I have been working with the people at Dick Hannah for 8 years and I have loved it. My most recent purchace(2012) of a Kia Soul has brought me to the service center for routine maintenance and kept me coming back.I travel from Beaverton all the way to the Vancouver Service Center because I love these people! Super friendly and knowledgable. The staff have always gone above and beyond to make my day!I LOVE DICK HANNAH!

knnryerye

18 de abr. de 2014

First off these guys were very easy to work with from the very beginning. They were very fair on pricing and i would love to work with them in the future.

Darold

31 de mar. de 2014

I had a very good experience in making my purchase. They showed me what I wanted to see, and found the car with the color and upgrades that I was looking for. Everything went well and I am enjoying me new KIA.

temp.808

31 de mar. de 2014

Thomas George delivered great customer service while keeping his word on the price he could get for me. All around great experience for me at Kia.

emelgoza

31 de mar. de 2014

Great service! Lucas and everyone at Dick Hannah made buying a car easy and comfortable. I would highly recommend this dealership to anyone looking for a new or used car.

layneburgees

24 de mar. de 2014

Bob Snyder made my buying experience fantastic. The dealership had the exact car that I wanted and the color I wanted. Bob was professional and even helped me get my new car home

jukejunkie

24 de mar. de 2014

I left the house with dread in the morning knowing that the goal was to find a car I liked and could afford. From the time I was greeted to the farewell handshake, Curt treated me with respect and helped me through the entire process of narrowing down a choice, looking at price and carfax, test drives and working out the final details. I am now the happy owner of a clean used car with low mileage and the entire process was painless. I would recommend Dick Hannah Kia to friends and especially working with Curt.

Helt

23 de mar. de 2014

We had a great customer service experience from Robert (Bob) Snyder and Curt Torson in particular, and love our new 2014 Kia Optima SX Turbo!

sofajoe

18 de mar. de 2014

We were only going in to let my wife sit and check visibility in a Kia Soul, we had 3 other cars to try out, when we got arrived, at 8:30AM, there was not only the Kia to look at, but all three other used cars we wanted to look at. My wife is very short, so any car must have good visibility for her, We tried all and settled on the Kia as the best match. Thomas did a very good job of letting her go at her own pace looking and testing. Jon did a very good job of finding the financing to match us. Very Outstanding Job, Thanks, Joe & Eileen

annasgma

18 de mar. de 2014

From the moment I walked on the lot I felt welcome and felt that my needs were the most important of my salesman Carry (not sure of the spelling). We went for a test drive and then when we got back, Brian Johnson came over to show me some additional things about the Kia that I looked at. From that point on, my experience was amazing and every one there was able to get us the financing we needed, they came out to pick up our trade in, and the next day, came out to our home again for some additional signatures. I feel like I have 2 new friends and will highly recommend their services to anyone that I know of that may be looking for a new car. Thank you!!!

rosiedv2

17 de mar. de 2014

Great service! I was able to bring my car in earlier than my 10 a.m. appointment, and picked it up at 5:30p. It was all done and no problems.Thank you!Rosie

trichards92

15 de mar. de 2014

Curt and Jeff were great! We actually plan to purchase an Optima from them in the very near future to go with our Cadenza! Top Notch!!

Jeff_Orze

7 de mar. de 2014

Thomas and Rachel took very good care of me and my wife and were able to find us our first car and got us a great price on it. Thank you both very much we will be back again.

GatorEd

6 de mar. de 2014

This is the third car I have purchased from Dick Hannah Kia! They leave no stone unturned when evaluating your trade, finding the best financing, getting you the best price possible and servicing your car! DICK HANNAH KIA ROCKS!!!

Dhom84

2 de mar. de 2014

I had a great experience at the Dick Hannah Kia dealership today. Bob (Robert Snyder) was helpful while we talked over the phone this morning before I went in. He asked me some questions to ensure that he knew what I was looking for and the price range. I called him a few times over about two hours with more information and each time he was available and willing to work with me.When we arrived he quickly found us out in the rain, and showed us the vehicle I was interested in. We were about to take it for a test drive when I realized it wasn't quite what I was looking for. Bob was very understanding and we moved on to another car. It felt like it was as important to him that I find the right car as it was to me; I didn't feel like any cars were being pushed at me.Bob didn't waste any time and we found a slightly different version of the original car and in a different color, it was a little more expensive, but Bob worked with us and I got the monthly payment that I was comfortable with. Devin was very helpful and friendly as well and got my monthly payment slightly lowered even more. He made sure I understood what I was signing and my payment etc... The insurance person, who I can't remember her name, was great. She called our insurance company and compared rates for us. She thinks she can get us an even lower rate than the one we ended up doing today, which we'll see in a few days when she gets back to us.While I talked to different people and waited, Bob was normally going back and forth with my paperwork and stopping back to check on us to make sure we were being taken care of and that we knew which step in the process we were at.All in all a very good experience for a first time buyer of a new car. I'm still smiling since I drove off the lot in my new Kia Soul :)

Dahlia04

28 de feb. de 2014

Brian Johnson and Bob Snyder were very helpful and knowledgeable about the Optima. Brian answered all our questions thoroughly. He was friendly, but not pushy. The whole buying process went quickly and smoothly. The free tank of gas and car wash once a month are great customer appreciation. We love our new Optima!

whatever1947

28 de feb. de 2014

Got back to me on my emails right away- i was dealing with 4 dealer and was impressed by your sales staff the most-dave was great thur whole process-will be back for service and my next new car-thanks much-great looking dealership

kaseyport

26 de feb. de 2014

One of the best dealers I have visited over 20 years. Friendly and courteous. They were very upfront & straight forward. I will do business with them again.

katiewebb

24 de feb. de 2014

This was the best and easiest car buying experience I have ever had! Curt was friendly and didn't push a sale on me. I let him know where my price point was and what type of vehicle I was thinking about and he took it from there. I was able to test drive a few great cars before I made up my mind on what I wanted. The financing was simple too; Jon did his best to get me a great rate with my credit union and I am super happy with my monthly payment. The overall experience was wonderful and I will definitely come back when I am ready to buy another car!

joshua_barker

23 de feb. de 2014

I have purchased various vehicles from various dealerships and Dick Hannah Kia is by far the best so far. On my last purchase of a new 2014 Kia Forte I dealt with Joe, Bob and Barry. Each of them was very professional, courteous and interested in providing me the best service possible. To them you are not simply just "someone buying a vehicle", you are considered and treated as a "friend purchasing a vehicle", that will fill your needs and budget. The experience was should I say....."Exceptional!"

joh4

23 de feb. de 2014

For the past 4 yr I wanted a kia; when a neighbor ask me about a car( we both have same problem getting in or out) I told her about the KIA NEXTDAY she came home with one! I called her to find out where she got it; as I did not want to go to Portland; she spent the next 30 min telling me about LUCAS DAVIDSON so next day JOHN & I took off and went to talk to LUCAS he was every thing she said helped us to decide what we could get in price without preasuring us BERRY also was wonderful in helping with all the paper work !!WE were extremly pleased with every aspect of the sale they were WONDERFUL!!!! After we were done Lucas showed us all about the car inside that we didn:t go over before he completly set up the blue tooth Any thing we have had to call about sence if Lucas wasn;t there all the ones on phone have very nicely helped OH YES the insurance lady was very nice and helpful also !we simply could not say enough good about our experenice with DICK HANNAH agents THANK YOU!!!! Yvonne & John Spencer jr WE ARE HAVING A BLAST WITH OUR LITTLE SPACE SHIP !

kurema

22 de feb. de 2014

I was pleased with the overall service at the dealership. Special thanks to Kim Savage for for her friendly, courteous and knowledgeable service. She is in the right place! A word of appreciation to Nancy Horn from customer relations. Never having met her, I saw her smile. Thank you!Sincerely,Kurt Matzke

thomasboyle

21 de feb. de 2014

As a senior citizen, I worry about my car's safety and performance. Devin Henry has always provided me with confidence that the job is done properly and with expertise. As long as Devin is working at Kia I will be a customer of Kia.Tom Boyletsboyleatcomcast.net

michaelyost3979

19 de feb. de 2014

The service staff was attentive and the diagnosis on my vehicle (both times it was in) was much quicker than I expected it to be. I found that the explanations of the problem were thorough and fair.

vanessalovesgabe

18 de feb. de 2014

I recently had the pleasure of working with Lucas Davidson this last week while considering purchasing a new vehicle. Lucas was very knowledgeable and accommodating while trying to find the perfect car for my family. When the perfect car was selected and the paperwork began Barry Tuttle was very quick and efficient and considerate of our time. I will come back to Dick Hannah again and again for their customer service.

frannieangel

18 de feb. de 2014

I was greeted with a smile, and that continued each time I saw Tara while they did the first service on my Kia. She also gave me so information that I asked about and did that with a smile. She always said please and thank you. Such a pleasant person to be around!

rsteele41500

18 de feb. de 2014

I had issues with my tire light coming on everytime I would go longer distances. I went in 1st time, tire was low, about 2 wks same thing... 3rd time (week later) Kim recognized me and kept my car for the day... pin size hole in tire that was expanding when it got warm. So patched it! Happy Camper!

Birgitshar

16 de feb. de 2014

Staff was very friendly and knowledgeable. Accommodating, very detailed instructions on all the features of the vehicle. Answered subsequent phone calls with questions in a very professional and knowledgeable manner. Helped me get my other car home.

amandadeas

16 de feb. de 2014

From the moment I stepped in, to the moment I left, I was thoroughly taken care of! Curt didn't push me into anything, he paid attention to what I was looking for and took his time with me making me feel like I was the only customer. He was amazing and had wonderful customer service. Jon was hilarious. He made me feel comfortable and he was very quick and thorough and so friendly. Also, Jason, the Allstate agent was outstanding. His customer service was exceptional. He actually went to Taco Bell and got me something because I was starving being there for 6 hours. Overall, I was very well taken care of at Dick Hannah kia and am fully satisfied with my purchase!!

AnthonyTabor

16 de feb. de 2014

Came in to their dealership as a first time buyer. Because of my employer, my eligibility with finding a vehicle was very narrow. The Dealers at Dick Hannah put forward 120% effort and by the end of the day I was driving off the lot with my own new Kia Soul. I am very pleased with the service I received, and i see myself as a long time future customer.

sabrinableakley

16 de feb. de 2014

When I called initially, it was very easy to make an appointment! I really appreciate the option of a shuttle service to take me to work while my care was being worked on. Kim was awesome. She's super nice and friendly even at 6:50am! She called me multiple times to let me know how it was going with my car and to make some recommendations which I needed. When I came to check out, Tara was super nice too! It was quick and easy and I was on my way.. with a nice clean car I might add :-)

ecross71

15 de feb. de 2014

I had a great experience buying my new Sportage. Steve and Paul helped me quickly zero in on what I was looking for. I came in a little late in the evening and they both happily stayed after closing on a Friday night to help me get everything put together. I am incredibly happy with my new car and the guys who helped me get it. I also want to give the service dept a pat on the back. I came in with a minor issue and they quickly got me squared away and fixed up. Thanks to all involved.

Santajim

15 de feb. de 2014

This is Santa Claus and I am here to tell you that Kim takes very good care of my sleigh, even though it is not a KIA. Don't be afraid to take her your car for service even though it is not a KIA, she will still do a great job. Mrs. Claus does haul the elves around in her KIA and Kim takes great care of it too. I would not hesitate recommending the great team at KIA as they will all make sure your experience is a GREAT one.Santa & Mrs. Claus

lindanewcare

14 de feb. de 2014

Working with Lucas Davidson was a real pleasure. At no time did we feel pressured anything buying anything or add extra features. He was very thorough in explaining how all the features of the Kia worked and how the warranty worked. He didn't call me 5 or 6 times to see when I was coming in and I really appreciated that. We set up a time and had it not been for bad weather we would have met then. However, we agreed to reset the date and it worked well for both of us.I would not ever hesitate to send any of my family of friends to Lucas to purchase a vehicle. He had asked me what I was looking for in a car, and I explained that I had to have a vehicle that I could get in and out of easily as I have arthritis in both knees and I get around on a mobility scooter. Of course, my next need was to be sure that my scooter would fit in the back fairly easily, and it did.I was looking for a car that had good gas mileage in town and on the highway and that was easy to get in and out of. The Kia had all the things I was needing and and many more features I didn't even think out. It truly made it a wonderful experience purchasing a car from an outstanding salesmen. It was really great to work with someone who understood my needs and made sure that I found what worked best for me.

eallport

4 de feb. de 2014

I came in to have a new key made for a car I'd recently purchased. While I waited for the key programming, I was escorted to the sales department to finalize purchase of an extended warranty. I was able to get my business conducted promptly and for the price I had been quoted (no surprises). Barry helped with the warranty and Devin took care of the key. Devin also noticed that my rear wiper was out of position and determined that the wiper motor was defective. He told me he had one on order and they would call me when it came in and make the repair at no cost since the warranty covered it. Nice!The only part of my experience that wasn't perfectly seamless was when I first called in to make the appointment, I had to be transferred back and forth between departments to coordinate my visit with both service and sales. I did get accurate information, though, so it wasn't a big deal.

orb88ing

4 de feb. de 2014

This was probably the best new car buying experience I have had to date. Brian was outstanding! He listened to what I wanted then ask all the right questions to get me my perfect car. Love my SOUL...:-) Thank you Rachel for making it happen. And, thanks to Barry for not be a typical pushy finance manager. Overall, great experience and I would recommend Hannah Kia to all.

shsron

29 de ene. de 2014

We were greeted by Kim Savage, on arrival. Kim arranged for us to receive service on our Soul while we waited. We were directed to the waiting room where refreshments were available. When the service was completed we were given our invoice, Kim directed us to our car that had been washed and sent us merrily on our way.

sgx054

27 de ene. de 2014

Lucas Davidson was the sales rep. I worked with, and he was excellent!! Never pushy with me because had he been, I am the type person who would have walked right out!! He was respectful, helpful, answered all my questions and helped in any way he could. I would want him again, and would recommend him if I had a friend who was looking for a KIA!! Lucas was delightful to work with on the sale,and one of best sales people I have worked with in buying a car. He should be appreciated by the dealership a great deal. Thank you Lucas!!! Donna Lien

dolly97

25 de ene. de 2014

I had a wonderful experience at Dick Hannah. Mark was VERY helpful and friendly. I would totally recommend Dick Hananh to all my friends and family!

Pattiskia

25 de ene. de 2014

I would recommend this dealership to everyone. The customer service and overall experience stress free. The transaction was smooth. Everyone I met was very helpful. I was very pleased with Dick Hannah Kia.

JillHackett

25 de ene. de 2014

I was looking for a new car and have always been interested in a Kia. I decided to look at a Kia Soul. I am not a fan of car shopping as I can find it very stressful but Mark was amazing! He was very informative about the car and not pushy or rude. When it came to the paperwork he made it very comfortable and easy. I couldn't have asked for a better experience! I have had a lot of people look at my car and be interested in purchasing one as well and I always tell them to go see Mark because of the experience that I had! Thank you Mark!

izaboe

18 de ene. de 2014

I started shopping on line 6 months earlier and when i got into October I started emailing Dick hannah and working with Curt to discuss options, financing etc. I still was undecided and whether to buy new or used or even at all. Curt was very patient and just answered questions and when the day finally came to come in he was helpful and knowledgeable and there was no pressure at all. I had not bought a new car in over 20 years so this was a big deal to me. Curt was a great help in making this all happen and i love my new Kia. Whenever I get a compliment on the Kia , I tell them to go see Curt at Dick Hannah!

countryboy1961

17 de ene. de 2014

Brian was great. Easy no pressure purchase. He let the car sell itself and what a great car the Optima is. And it's more than just Brian. Everyone at Dick Hannah Kia were great to work with. Our next car purchase will be from a Dick Hannah dealer. Thanks Brian.Sincerely,Dean and Kim

2rrwiehrdt

17 de ene. de 2014

We bought a new Kia Soul from Mark Goff on 1-15-2014. We found Mark to be a true professional with excellent knowledge of the vehicle. He was cordial and patient with answering our many questions. At no time did we feel pressured or hurried. We felt confident at all times that Mark was acting in our best interest throughout the purchase process. We have left this experience feeling like a valued customer and consider Mark a trustworthy and honest representative of Dick Hanna Dealerships, and have made a new friend. As a fellow veteran, I would like to thank Mark for his service to our country. We also wish to acknowledge Jon Pelley for his willingness to help create the right deal for the car of our choice. He was also professional, pleasant, and patient.This has been the best car buying experience we have ever had.

dlmartian

15 de ene. de 2014

I recently purchased a Kia Rio. My salesman was Brian Johnson. This was by far the most pleasant and efficient car purchase I have ever had. I applied online and within hours Brian contacted me. By the end of the day I was driving away in my new Kia. Brian went the extra mile to help me purchase this vehicle. By the time I arrived at the dealership all the documents were ready for signing. I had originally wanted to purchase another vehicle, but when I arrived Brian suggested another one for me. Brian listened to me when I described what I needed in a vehicle and my desired price range. The vehicle he showed me was by far a much better fit for me. He is one of the nicest and most knowledgeable salesman I have ever had. He helped me through the process with very little anxiety on my part. He was through in explaining everything to me, from the documents to the various features on the car. I highly recommend the dealership, everyone was very nice. But I recommend Brian as the best salesman to use. Thank you!Debra M.

dlrobinson122

11 de ene. de 2014

I had some challenges with the type of car I needed and with the financing. Colby F. and Jon P. exceed our expectations, they made this experience the most pleasurable experience we have ever had buying a car. Thank You Colby and Jon for one of the best experiences in shopping and purchasing a car. Thank You Dick Hannah, all of your staff was a great Pleasure...next car Dick Hannah here I come.

maloomis

10 de ene. de 2014

Always friendly and helpful. After first service visit, I am known by name, which indicates an effort on the part of service personnel to truly serve their customers. Thank you.Service was done in less time than estimated.

twinsee

4 de ene. de 2014

Very happy with the buying experience, no high sales presure. We will buy our future vehicles from dick hannah and ask for Lucas Davidson. Also will highly recommend Dick Hannah dealership for family and friends. .

paulhird

2 de ene. de 2014

We were looking for a 2013 Mazda 5 at around 16k$ and found it at Dick Hannah Kia.The took our trade in and gave us a reasonable price for it considering its condition.

kgivens

31 de dic. de 2013

Not at all what I expected from a dealership - they were very patient, reasonable, and did not harass us once. I really felt like I was treated like family. I feel that they gave us the best possible deal that they could, and it was a pleasure working with each person who helped us throughout the purchase process. They were able to stay within the budget we gave them, and I would recommend them to anyone out looking to buy a car.

garrett16

30 de dic. de 2013

This was the most positive car buying experience I have ever had. I look forward to buying my next car from Dick Hannah and working with Steve and Bob again.

snakeops

21 de dic. de 2013

Lucas was great. Listened to what I needed in a vehicle and delivered. There was none of the negative issues I had associated with car dealers in the past like back and forth needing more down payment or strong arm sales. I will definitely be passing along my good experience at dick hannah kia and Lucas specifically to anyone I know in the market for a car.

BetsiEki

21 de dic. de 2013

I am giving a rating of 5(Great) on everything, because at every step of this process, every single person involved, gave my family and I stellar, considerate, timely service. We were treated very well, and will never go anywhere else for a car purchase. We purchased a car from this dealership in 2006, and referred several people in previous years, and all were happy with their purchases and the service, provided. Also, when my husband's job needed to make a purchase, he purchased through this dealer, after our successful first purchase. We were treated with respect, friendliness, and excellent customer service. I will never shop for another car, at any other dealership!

mrsknowno

20 de dic. de 2013

The service went so smoothly! Devin kept me posted via e-mail and the shuttle was prompt. And, they washed my vehicle without me even asking. Happy holidays all!Lorrie Vaughn

slelo

11 de dic. de 2013

Yesterday I brought in my 2010 Kia Forte for its 37,500 service. As soon as I got out of my car Tara rushed over and greeted me with a huge and friendly smile. I was extremely impressed by her positive, outgoing and courteous personality at 7:00am. She was fast and prompt in checking me in and went over in detail all that was going to be accomplished plus a few other concerns that I wanted to have addressed. Due to the ice yesterday I was a few minutes late so I missed the first shuttle but Tara didn't miss a beat she quickly connected with the second shuttle and was able to get me on it. I love love love the shuttle service from Dick Hannah Kia. Due to the shuttle service I don't have to bother any family or friends to come pick me up and take me to work. I love the freedom to make appointments that fit my schedule knowing that the shuttle service will get me to work within 10 minutes of leaving the dealership. Tara's positivity and kindness turned my morning from a basic morning into an amazing morning. It is because of Tara's professional and warm personality that I will continue to stay with Kia. From now on I will only be asking for Tara to be my Customer Service Representative and I look forward to working with her and Dick Hannah Kia in the future. Tara you are a KIA ROCK STAR!!!!

1meanbear

10 de dic. de 2013

Over the past 20 or so years we have bought our fair share if not more of new vehicles. I will say that Dick Hannah Kia is probably one of the best out there....Between sales and finance the experience was more than wonderful. Absolutely no pressure from anyone, the car I picked was the one I got, not the "you can't do this one because".....We were treated so good that we will indeed recommend them to anyone of our friends and relatives when they are looking to purchase a new vehicle. So here are big KUDOS to the sales, finance, and management staff at Dick Hannah Kia for a job well done.Thank You,Thomas and Glen

Meyerhoefer

9 de dic. de 2013

We are very happy with the service provided. The work was done promptly and the low cost was a nice surprise. Thank you, KIA Team!

calmheart

5 de dic. de 2013

I went to have a KIA serviced and ended up buying a brand new 2014 KIA Cadenza. I knew this was the car for me because it had all the technology that I am accustom to. Thank You for assisting me in finding the perfect vehicle. I just wish that Dick Hannah was closer to our area.

kimwilson42

3 de dic. de 2013

I searched on the internet and Mark Goff called me right away and was very helpful and I saw him the next day. He was very friendly and gave me helpful information on making my decision of which car I wanted. They were very helpful on the financing and tried to find the best rate for me. I was very satisfied of how I was treated and I wasn't pressured at all. I would recommend them to my family and friends.

twinkler1

3 de dic. de 2013

Very helpful and patient in answering all my questions. The financial guy made sure I understood what kind of deal I was getting and suggested another option that save me a little bit of money. Thanks..

rzarraga

26 de nov. de 2013

Amazing customer service, high professionalism and people willing to help me for making the right decision. Score: 11 Stars out of 10!!!. I will definitely buy my next car at Dick Hannah Kia.

rlhudson94

26 de nov. de 2013

The most important thing to us was that we didn't get the old pass off. We asked ALOT of questions and not one time did the sales team appear frustrated or un-interested. They stayed with us to the end. Congrats. You guys are doing it right.Thanks

ourgain04

25 de nov. de 2013

Straight forward, very little haggling to deal with. We are repeat customers because of the sales staff, warranty offered and convenience of the service department.

erikwiits

20 de nov. de 2013

I was in somewhat of a desperate situation, as my sole vehicle quit running on a Sunday and I was in quick need of a vehicle. I had been searching for cars earlier and had a model picked out. I emailed Dick Hannah Kia about the availability of the vehicle and they responded quickly that it was still available. All my other vehicle purchases have been with private owners or smaller used car lots, so this was my first experience buying a car through a larger dealership. The salesman, Curt, was very friendly and accomodating and walked me through the process. I was pleased with all the warranty options that were available, as well as the convenience with the financing, insurance, and title and licensing. I am a teacher and do not have a lot of time, so the ability for Dick Hannah Kia to take care of these things goes a long way with me. Overall, I was very pleased with the experience.

nlh2309

20 de nov. de 2013

Enjoyed the experience. The sales manager named Dave was rude but besides that we had a filling experience. Lucas was a very friendly guy and not pushy.

BenEhrhardt

14 de nov. de 2013

Brian was great to work with. He listen to our needs and worked to meet them. After our initial meeting and a follow-up phone call, Brian worked through most of the details ahead of our coming in. The sales staff working with Brian helped us through the process in a short amount of time. This even included the Allstate agent at Dick Hannah Allstate, on site. Our experience was better than "Great". Overall, it was the best car buying experience we've ever had.

mrglrowe

12 de nov. de 2013

Excellent and prompt service. Tara was extremely courteous and professional (and funny) and it was a pleasure to work with her during my warranty repair. My wife has had some health issues lately and as a result I really appreciated your shuttle services to get me home and back at the end of the repair. Thanks Much!!

slclurman

11 de nov. de 2013

Our main purpose in visiting the dealership was to check out the information we gathered about several cars and the first one to check out was the sorento. We drove into the dealership feeling apprehensive about what we were about to get into and parked our car. At that time we saw 3 men in front and as we approached them one of then said "hello" and i said which one of you are going to abuse us? Brian said that won't happen here but i'll be more then happy to help show you around and answer any questions you have. We were prepared for the usual experience from the sales staff of "trying to purchase a car". it never happened! Brian was a delight to work with. He answered all questions and showed us different styles of the same model but most of all he was low key with absolutely no pressure at all. He assured us that we would know what we wanted when we went into the showroom. He asked if we every driven a sorento? then asked which model we wanted to test drive and showed us some of the features that made this car the car it is. We were very impressed with the sorento and mostly with Brian. I retired from sales after 30 years on the streets and he reminded us of me. Easy to like, honest in every way and helped us with the understanding of what this car had to offer us in a driving experience and the safety features. The reliability and quality of the sorento. i asked about the service department and wanted him to be honest with me. that is a very important part of purchasing any automobile. he proceeded into the service department immediately and grabbed a business card, then said this is who you want when you need service. he assured us that the service dept was top notched, quality minded and friendly. As i said in the beginning, it was an informational visit and get to know the sorento. I couldn't be more pleased with Brian and Barry in the purchase of the car. we actually leased the vehicle. From the time we drove in, traded and drove out with our new car was 2.5 hours.I mentioned to Brian that if we won the "power ball" i would come buy 8 more cars from him for our family.BEST experience we every had!Thanks Brian,SL & RA Clurman

1summit1

7 de nov. de 2013

Colby Fate was amazing to work with while shopping for a new Kia Optima. I regret not having purchased the car we finally decided on from him. He offered the best price and provided a very pleasant experience while shopping. A rare combination.

vanessalovesgabe

7 de nov. de 2013

I have brought my 2011 Sportage to Dick Hannah Kia for every service and issue since I purchased it from them in 2012. I have never had a bad experience. Their customer service is amazing. Kim knows who I am and who my kids are every time I come in and if they aren't with me she asks about them. It is nice to know that there are still service people out there who see their customers as more than just a dollar sign. I recently received my free tires for using the service center for all of my servicing needs and they look great! Thank you again for taking the pain out of getting my vehicle worked on.

micker77

6 de nov. de 2013

I've had the pleasure to helped several times by Kim Savage. She has gone out of her way to explain what needs to be done and the costs and the time involved. She has another quality I like: she always asks if there are any more questions.

moondo69

5 de nov. de 2013

Bob was very open to communicate, friendly, helpful, cordial, and always ready to answer any or all questions we may have. He was exceptional in his manner and willingness to please us and win our business. He went above and beyond to be there for us. Please award him with a special thank you and appreciation for his true kind manner that was real.Thank you again,Barbara Steele and daughter Donna Moon

rbreeder

4 de nov. de 2013

I had the 7500 mile service done. I have done the math and found that having the service work done at the Hannah dealership to receive the tires when needed is less of a cost than any other option. The times scheduled have been correct every time I've been to the Hannah dealership. Working with Kim Savage is always a pleasant profesional experience. She is a positive asset to the Hannah dealership.

salboat

3 de nov. de 2013

This was our second new vehicle from Dick Hannah. We arrived with two hours to spare for a purchase and got an extraordinary deal. The test drive was long enough to really feel out the vehicle, the negotiations were direct without any pressure, the document signing was efficient, and the vehicle feature explanations were outstanding in clarity. The service we received from Curt Torson and Jon Pelley is unparalleled to any other car shopping experience thus far.

THampton1

2 de nov. de 2013

From the minute I was contacted by Colby Fate about purchasing a used vehicle he promised me the best car buying experience I've ever had and he certainly delivered! he helped me get paperwork done online, gave me a price range of vehicles to look in to keep my payments where I wanted them, he was always quick to answer any questions about a vehicle, he even came in on his day off just to help us test drive and purchase our new car. Dick Hannah kia is the only place I will be going for my next purchase as well as for maintenance on my current car and that means a lot to me because I live over 100 miles away but you can't beat their customer loyalty program. Go see Colby!!

r3lharris

2 de nov. de 2013

My wife and I decided it was time for a second car. We started our search at this dealership and were pleased that we were not harassed as we approached the lot. We had time to look around and then entered the building and was greeted by a lady behind a desk in an office, I believe she was the general manager. This kind lady heard my story and found Colby for us to start our process. We had filed for Bankruptcy 18 months earlier and had been rebuilding our credit. We wanted to be approved for an amount before the actual car search so as to not be disappointed. Much to my surprise, these kind folks were more than happy to take a credit app first then give us an idea of what we could be approved for. Colby then turned us to Brian due to the fact that Brian was more catered to the sales portion and knew the inventory better. Brian listened to us and within 5 minutes took us to our vehicle we ended up purchasing. The entire process was professional and a great overall experience. When we were signing our contracts, Brian discovered that only one set of keys were included. Not sure what to take of this, Brian immediately filled our tank up with gas and a very kind gesture. We came in the next day to finish some of the contract and to order a new key when Jon heard about the key situation and said that the dealership would take care of the cost and got us a second key and fob. I will definitely tell others about our positive experience and will purchase future vehicles from this dealership group.

Leerelicv

1 de nov. de 2013

Dick Hannah Kia went above and beyond my expectations. They were friendly, not pushy or aggressive, and our salesman Thomas George was the the best sales person we have met in along time. After going to 4 dealerships Dick Hannah Kia And Thomas George was who earned our business. Could not have been better.

SusanGrumbley

31 de oct. de 2013

Colby Fate was/is an EXCELLENT salesperson. We saved about 4,500 dollars compared to the Kia dealerships in our area.The dealers in our area were totally cutthroat, undercutting each other and shining us on. I had a very good experience at Dick Hannah Kia, the bathrooms were very clean and smelled great. We drove almost two and a half hours there from Eugene,Or and the coffee was hot and fresh as promised. We bought a Kia Optima EX and the car was detailed and clean even though we didn't arrive until 8:00pm. Every question that we asked received a prompt answer indicating that Colby had a good knowledge of the cars that were for sale at that location. We forgot our proof of insurance and they worked hard to help us obtain it. Colby was professional in appearance and attitude, but completely without that stuffy know-it-all attitude that is common to so many salespeople. Despite the lateness of the hour he stayed with us until we were completely familiar with all the buttons and knobs. Even now, 4 days later he is unfailingly supportive and helpful.We have already sent 2 people to him and plan on recommending him AND Dick Hannah Kia to all we know who is in the market for a vehicle.Colby's motto is "I work for YOU" and both he AND Dick Hannah Kia live up to it and more. On a scale of 1-10 I give them and him a 20.Thank You guy's so much you turned a frustrating, unpleasant experience into a fun and easy one. Way to go!!!!

Freyaface

29 de oct. de 2013

Came in to purchase a new 2013 Kia Rio. Talked to both James and Dave over the phone before coming in and they were both extremely helpful and answered all of our questions. Test drove the car and LOVED it. James told us all about the features and 100,000 mile warranty that came with it. It was a great price. Got straight to paperwork without any hassle. Being only 19 years old and this being my first new car purchase I was surprised at how quickly they were able to get me financed! It was later at night and we thought that we'd have to come back tomorrow to finalize everything, but Dave made all the right phone calls for me and handled it expertly. Paperwork was quick and easy, Barry broke everything down for us and made everything very simple. I've been to many dealerships and this is by far the best. Very professional and friendly. No nagging here! Straight-shooters all the way. Would definitely recommend! So very pleased with my purchase.

gjfain

24 de oct. de 2013

I bought my Amanti in June 2007. My next service will be at 82500 miles all maintence on my car as been done at Hannah Kia, I will be back. The service reps that helped me most recently are Kim Savage and Austin Koehler. I can get my oil changed for $19.95 a pop, but I want somebody who cares about the service and safety of my car and the fact that I have to drive it. Kim and Austin seem to me to be the embodiment of those sentiments. Please keep up the excellent work. G.J. Fain

nancyvl

23 de oct. de 2013

my tire light came on so on the way to work I stopped by and they found a nail and fixed the tire immediately and I was able to get to work on time

bobandcris

22 de oct. de 2013

This was our first time buying a Kia and we were very pleased with everyone we worked with. Khalil was very helpful and patient. We looked at several cars and he was never pushy or tried to put us in anything we didn't want. Bill was very insightful about what to expect when buying a new car. Once we decided on the Kia Forte, they walked us through the entire car. Steve was in the car for about an hour setting everything up and walking us through the system. When finishing up the paperwork Barry was very professional and thorough and made sure we understood everything we were signing. I was very skeptical about going to a dealership with past bad experiences. The gentleman there proved me wrong and I know I will be returning.

deedee3269

15 de oct. de 2013

Was a great experience, salesman Thomas George was very professional, patient, explained everything to us and went out of his way to make sure we were comfortable and understood all the details. Overall our whole experience was awesome, all the staff were nice and friendly. Thank you Dick Hannah Kia, I love my new car!

dj0316

14 de oct. de 2013

Looking and deciding on a car to purchase had been a challenge until we came to Dick Hanna's Kia. Curt Torson was extremely helpful and found the car that truly met our needs. He took time to explain everything in detail in a very kind and helpful manner. We would definitely recommend your dealership to others ...and would highly recommend that they ask for Curt Torson to assist them in a purchase. Thank you Curt! We love our Kia!don and Janice Van Rossen

GarrettMickelson

14 de oct. de 2013

Kim and Devin have both always been helpful when I have come in for service. On this service as with the previous services, Kim provided an accurate estimate of the cost for the service and called to inform me of anything the service technician noticed that required additional attention. I was appreciative of the dealership picking up the tab for a rental car for the day. I have and will continue to recommend Dick Hannah dealerships to friends in the market for a vehicle.

sl20

11 de oct. de 2013

We enjoyed working with Mark at Dick Hannah Kia when we decided to buy our new car. He was very friendly, helpful and honest. We had a good experience.

elkdeerslayer1

11 de oct. de 2013

This was my second purchase at Dick Hannah Kia and I am very happy with the service I received. They worked within my budget and never tried pushing me to a more expensive vehicle. Most of the communication for the deal was done through email which was very nice and after all of my questions were answered I went to the dealership and picked out a new Kia Soul. Literally no sales pressure and the girl in financing was wonderful to work with. She was not pushy at all on trying to sell the extra features, she explained all of them very clearly and gave me several different choices. I will buy from Dick Hannah Kia again.

MichaelGraves

6 de oct. de 2013

Robert used no pressure sales, in fact was willing to spend as much time as we wanted looking at several different makes and models. Jon used his financing expertise to get us a good rate and terms that fit our budget. The added bonus was Chris, the Allstate agent. He saved us almost 30% when we switched from American Family.

iamnoahsdad

5 de oct. de 2013

Service staff was very friendly and helpful. Service was completed quickly, actually finished sooner than the estimated time. Very thorough description of additional service items recommended by service technician.

jmhaldeman

5 de oct. de 2013

Shuttle was prompt and pleasant. Thank you! However, I was shocked to find out that the price for a basic warrant service had increased $30 in one year. I am no longer of the mind set that inflation is a viable excuse for gouging in this day and age. The employee I worked with refused to reduce it and tried to make it look like I was getting a good deal. That I didn't like one bit. It took speaking with the follow up crew member that called to find out how my service went and this is where I shared my experience, and what do you know....it was resolved! Too bad you have to pay people to do secondarily what you should have been done in the first place. That's where you could save some money on the "inflation" game. It was resolved, and I am now a happy customer for it.

atmmeyers70B0

4 de oct. de 2013

It was wonderful working with mark he put us in a nice car that fit out price range and needs!! Mark changed my opinion of car salesman with his friendly easy going personality! we will definitely recommend him to friends and family.

broodyderrick

4 de oct. de 2013

Bob Snyder went out of his way to help find the perfect first car for my daughter. He was very professional and I would recommend this dealership for anyone.

blbrantner

4 de oct. de 2013

As usual amazing experience. The customer service is through the roof. This is why I keep coming back again and again. Kim always takes care of me, knows what's important and gets me back on the road.

max123456

2 de oct. de 2013

The reason I have not bought a car in 10 years is mainly do the, run around, the pressure ,unfriendly service and having to deal with several car sale man . They always try to sell you something you really don't want. At Dick Hannah Kia 3400 NE Auto Mall Dr Vancouver, WA 98662. They totally changed how , I feel about buying a car. They made my Husband and I feel so conferrable , no pressure and very friendly. I only dealt with Jon Pelly and Curt Torson. I stop by two other dealership and was very unhappy.I highly recommend stopping by and giving this dealership a chance before, you go any where else.. Thank you so much : )

araywilliams

30 de sep. de 2013

Khalil was fantastic. He worked with me, was prompt and very informative, and very helpful. I made my first contact by email and he responded very quickly with several emails late in the evening. I would certainly recommend Khalil to any of my friends who are shopping for a Kia.

debbie143

30 de sep. de 2013

Mark Goff was a pleasure to work with. He Listened to what we wanted, never once did we feel we were being pressured by him to commit to something that we did not want. He certainly went the extra mile with us. Keep up the great work Mark.

LeezaS

28 de sep. de 2013

Ok, I have to rave about this experience...The internet sales director, Colby, was more than helpful and informative while not being pushy, which is why I drove over to Vancouver from Portland to look for a car. Steven Davis was friendly, competent, authentic, and very helpful. I never felt pushed, which is unusual for car sales in my experience. My desires, budget and concerns were the main topic in our exchange and, in the end, purchase of a fantastic 2010 VW Jetta. In addition, and almost as important as the car and price, the pleasant experience of looking for and buying this car with Steve was such a gift to my week. All the paperwork and details still needed to be handled, but it was with a lightheartedness and sincerity that was refreshing. A grin rarely left my face while acquiring a really good car for a really good price.The extra services offered by Dick Hannah (now I sound like a commercial) of free car washes, free tires for the life of the car and a reduction on regularly scheduled maintenance work are, indeed, great bonuses. If the tech team is as on top of things as this sales team, I got one heckuva deal!Yes, I sincerely recommend finding your car, new or used, at Dick Hannah Kia with Steve and his colleagues (although it is the Kia department, they have ALL the Dick Hannah cars available for sale!).

mhimpala

27 de sep. de 2013

The experience at the dealership was excellent. I was interested in a Kia vehicle and did some research on the internet for prices, dealer programs, and special incentives. It was very nice to work with the salesperson, Khalil Abo Zeeter, to check out some vehicles and structure a deal. All of my goals were achieved. Of course, I love the Kia Forte. Then when we moved into the negotiations phase the experience was excellent as well. I would recommend the Dick Hannah dealership and suggest that you ask for Khalil as the salesperson.

conilyn

25 de sep. de 2013

I hadn't purchased a new car since 1978 and I wasn't looking forward to it. In those days, it was a horrible buying a new car. Back and forth with the salesman and his boss, not being able to get your keys back, etc. Not the case with Dick Hannah Kia. I liked the idea of buying local and I was referred to them by a good friend and also by a co-worker who both had purchased new vehicles from Dick Hannah. Our salesman, Steve Davis, was wonderful to work with and helped us find just the right car. I love my Soul!

jsidebottom

25 de sep. de 2013

I relocated to Vancouver, WA. for a new job. Arrived on a Sunday afternoon, got into my apartment on Monday, and had my new Kia Soul on Tuesday. Prior to leaving Louisville, KY. I got online and researched, found Dick Hannah Kia, requested a quote, and got a quick reply back from Curt Torson. I decided to take a leap of faith and gave Curt the first chance at selling me a car. Although I have a low credit score due to student loans, etc. he was able to get me into a NEW 2013 Kia Soul at a lower payment than a pre-owned I was looking at that they had as well. The service from Curt and the finance department and their Allstate insurance rep on site was by far the best I've experienced. I would recommend them hands down without hesitation. They also have by far, hands down, the best post sales customer service I have ever seen. That experience made my relocation so much less stressful. Thanks everyone at Dick Hannah Kia.

loubauer

24 de sep. de 2013

Great Service. Excellent employees. Did everything I asked them to do on my car. Will be back in the future because of the good service.

3gilmoregirls

22 de sep. de 2013

Bob and Barry were great, and very helpful. I would definitely buy from Dick Hannah Kia again. This was the easiest and most stress free car buying experience I have ever had.

SharieHarter63

18 de sep. de 2013

We brought our KIA Sorrento in for our 22,000 mi service yesterday and was greeted by Tara. She is always smiling and happy to see us...making us feel very welcome! She filled out the proper paperwork and I told her about a noise we were hearing so she had a mechanic ride with me to see if he could hear it. Luckily...we heard the noise and they said they would check it out. I was told it would take about 1 1/2 hrs so I decided to wait. Tara took me to the waiting room and showed were the coffee, etc. was. She came back and checked on me periodically to see if I needed anything. I thought it was so kind of her to take time to do this! The service was completed on time, but they had some problems trying to detect where the noise was coming from. Once they found the problem Tara came and explained what it was and said they didn't have the part in stock and would have to order it. I was appreciative of her honestly and said she would contact me when they received the part and we would set up an appointment to have it installed. I am very happy with the appearance of the service department....always clean and orderly. The service department...especially Tara, is always very friendly and eager to answer any questions or concerns we have with our car. We are always told details about what they do for each service and approximate cost. My husband and I are very pleased with our service at KIA and will be back again! Thank You Tara!

cuzican

16 de sep. de 2013

We knew what we wanted and had already spent a few days calling all over Salem, Portland, etc.. It was not fun.... When we finally called Dick Hannah Kia we were surprised to talk to someone who was actually helpful, listened to what we wanted and didn't pull the typical BS "oh yea just come by, oh come on down so we can talk pricing" I cannot stand that.. And that is a big reason that we have our new Soul (LoVe iT) At least give them a call I bet you'll be surprised, thanks Khalil!

Consuelo

15 de sep. de 2013

I have been going to this Kia for the past 11 years since I had a KIA in Alaska and started servicing it in Vancouver when I moved here. I have had quite a few problems with the engine light on my 2006 which I bought used (not from KIA) but still under warranty at the time. While I am not happy with all the money I have spent on the Engine light I have also found the Service people to be friendly, professionals and attentive. The person that I have gone to for the past 2 years is Devin and I really like him and trust him.

TLynch5

14 de sep. de 2013

The people there are really friendly, knowledgeable, honest, and helpful. Great with kids, and exceeded my expectations of customer service. Somehow they get rid of that buyer/seller feel and make it enjoyable overall. Great people at Dick Hannah.

mjholden

14 de sep. de 2013

Kim is not just a freindly face at Dick Hanna, she is very insightful and went out of her way to accommadate my needs. She rememberedfrom a previous service that I can't sit for long periods of time. Kim made sure to get me scheduled so I could I get to another appointment on time and had a driver take me to a store close by so I could do my shopping while the car was being serviced. I did not have to sit there the whole appointment or pace back and forth while the car was being serviced. I would give a higher rating if available!

soccermom0217

14 de sep. de 2013

Tara is always so helpful and friendly. She remembers me or at least makes me feel like she does every time I come in for services. She took care of me wonderfully the other day when I had a flat tire. I really appreciate the kind service given and the knowledge as I know nothing. Thank you for your service!

KatrinaWhipple823

12 de sep. de 2013

We walked in looking for a car and Thomas was able to find the Sorento that best fit our needs. He was really friendly and down to earth throughout the whole process. We came back the next day to purchase the car. This being our first car it was a new experience but everyone we talked to was really great and really helpful. Thomas helped us lower our price and Jon helped us get all of the paperwork completed. Thomas also showed me all the buttons and how everything worked in the car which I really appreciated.

harley1966

11 de sep. de 2013

I own a 2010 KIA SOUL. I have only had it serviced at Dick Hannah KIA Vancouver because:1. They know what they are doing2. They are easy to talk to and have a sense of humor.3. They back each other up so if someone is busy another service person steps right in and keeps everything moving.4. They go over every cost with me and answer any, and all, questions5. They wash my car. Thanks Tara, Kim, Devin and Jane for another pleasant visit. I tell everyone that is interested about Dick Hannah KIA

eblaw1575

9 de sep. de 2013

We had a great experience at Dick Hannah Kia. We appreciated the time Curt took in helping us find a vehicle that was right for our family and our budget. We both appreciated Curt taking the time to review all the features of the vehicle, vehicle paperwork and setting up our phones. It was a very pleasant visit during a very stressful time in our lives.

alexandrarannow

7 de sep. de 2013

My aunt brought me to Dick Hannah Kia to pick out a Kia Soul. Khalil came out and met us immediately and made us feel welcome and comfortable. He was consistently friendly and helpful throughout our day of looking at Kia Souls. We wanted someone to give us honest opinions and to spend time explaining the features we were interested in. He was very supportive and excited for me during the whole process, and when I left with a beautiful 2013 Soul I knew that we had bought it from the right dealership and salesman. Thank you so much for a great car buying experience!

moster

4 de sep. de 2013

Me, my husband and mother-in-law, walked in to "just" get info on what's out there, as our cars were having issues. Short story...we left, each of us, with a new Kia Soul. Crazy! Mark and Jon were awesome through this somewhat overwhelming decision making. Even when we requested a late change in how we wanted something done, they worked hard to make it happen. (Reinforcing their "Believe in Nice" motto!) Thanks so much.

hgrove

3 de sep. de 2013

We came in looking for a used car, but left in a new Kia Optima thanks to Curt's great effort. We drove several used cars but decided to see if we would be approved to lease a new car and we were! Very happy on the upgrade we were able to make thanks to Curt.

elkdeerslayer1

29 de ago. de 2013

Bob Snyder was the sales person that helped us and he was a lot of help. He was able to answer all of my questions and was patient with us. That part of the service was great. The "closing" part of the deal with the "closer" guy was just okay, seemed like he was in a bad mood. The 2010 Kia we ended up buying had a couple issues but the Dick Hannah Service center quickly fixed them for us with no money out of our pocket. Overall, It was a great experiance and I plan on purchasing another Kia very soon from Dick Hannah Kia.

SUZYBoxer

28 de ago. de 2013

I called, was told to come on in. I arrived, and there was a red carpet waiting for me. These boys know how to make a girl feel like they are looking out for you! I would highly recommend them to anyone, and everyone! Wonderful staff that worked with me, provided me the exact car that I wanted. ROCK ON!!

johnsod2

25 de ago. de 2013

Bob handled a difficult situation and was very understanding when we returned the Kia we purchased due to a size problem and traded for a Jeep. Very professional and truthful thru out the process.

msteecup065

25 de ago. de 2013

Patience pays off. I went in January to test drive 3 or 4 different smaller SUV vehicles. Knowing my heart and mind weren't agreeing, I had to wait till I could wrap my mind around the logical choice for me. Once those were in alignment, I knew what to do. 8 months later called and made an appointment and purchased the Honda.

stevetrina

24 de ago. de 2013

We have faithfully brought our vehicle, which we bought new at Dick Hannah Kia, in for scheduled maintenance every 7,500 miles. We have never been wonderfully happy with the customer service overall, but it has been acceptable. During our last scheduled maintenance appointment we were told that the battery suddenly went dead while our vehicle was at the dealership. We had not had any problems with the vehicle or the battery, but we do understand this could happen. The dealership offered to change out the battery, but my husband indicated that he would prefer to do it instead of paying them to do it, as this is not a warranty item. The service manager seemed very put off by the fact that we did not want to pay to have the battery replaced. The dealership jumped the vehicle and it made a very strange sound when jumped but then ran fine. We drove it home and replaced the battery the next morning. When we started the van after replacing the battery the van made the strange noise again and then would not start at all. The starter was out. We immediately called the dealership and were that in addition to batteries that can just die at a moment's notice, so can starters. When we did not accept the unlikely coincidence that the battery and starter when out within 24 hours of each other just "because" the dealership indicated that because we did not have them change the battery, they could not accept any responsibility for the starter, because we might have broken it. My husband has changed many batteries in his day and knows that he did not have to do anything to the starter to change the battery. Now, while we believe that our issues started while our vehicle was at the dealership, we suppose it is true that the battery and starter could have gone out within hours of each other and it could have been in no way the fault of the dealership. Whether they made a mistake or not, the way they immediately blamed us and did not even investigate what could have happened was appalling. We had the van towed back to the dealership where they confirmed the starter was out. We were supposed to leave on a 3 week road trip the next day. They informed us that they would be unable to locate a Kia starter anywhere in the Portland Metro area for a number of days. As a "loyal Dick Hannah customer" we indicated that was unacceptable, especially since there was a very likely chance that they in fact caused the problem in the first place. It took a total of 8 telephone calls between my husband and I with threats to camp out on the showroom floor for someone to call us back with a solution. This is completely unacceptable. If someone in the service department made a mistake and broke something, that is OK, mistakes happen, just fix it. If it was truly an amazingly unfortunate coincidence, then do not just blame your "loyal customer" and say, "too bad". I expect a dealership with the types of resources Dick Hannah has to make it right. Eventually after having to be very unpleasant on the phone with a number of people, the dealership did decide to put an after-market starter in our van to get us on the road. They also agreed to reimburse us for our nonrefundable hotel reservations that we missed due to starting our vacation late (after we insisted). They promised the check would be waiting for us when we got back to town 3 weeks later and that they would then put in a Kia starter. When we arrived back home, the reimbursement check was not here. We waited a week and then called. They had not done a thing about it. We did get the check after bugging them some more. When we brought the van back in to get the starter put in I was not given a receipt that listed the Kia starter part number. I called to get an invoice that would like the part number but was told they could not issue me a new invoice. I just hope they actually put a Kia starter in the van. It is the first thing I will have the new dealership we work with check. We will never return to Dick Hannah and we will make sure to tell our friends to do the same.

4dohertys

24 de ago. de 2013

First, I'm not a car guy. I don't want to go into a dealer and get beat up by someone trying to sell me something I don't want. I told Steve I wanted a Kia Soul and that is what we looked at. He showed me the top of the line but didn't try to sell it to me. I liked that. He went through all the features, I evaluated what was important to me and we went from there. I found what I wanted and he made it happen. No pressure, No 3 hours sitting there and getting beat up and haggling over the price. I loved it. The easiest car purchase I ever went through.Steve was a great guy. Very personable and knew his stuff. Only complaint is a wish I would have gotten a bit more on my trade-in :) Who doesn't.I don't know if it matters but a gal I work with Rebecca (Damico) Slaughter recommended that I go to Dick Hannah KIa. She had a great expereince there and I trust her.Finally, it was nice to get a $400 credit for being in the Air Force...nice touch especially coming from a foreign car maker.I am happyMark Doherty

Hounder

23 de ago. de 2013

I brought 2009 Optima in for a service and was greeted (at the end of a hot day I might add) by the friendly and outgoing Tara in the Service Dept. She helped me get into a rental car for a day while my car was being worked on and made the experience non-stressful. She was extremely helpful in explaining what the process would look like as well as explaining what was wrong with the car when I picked it up. Turns out everything was covered by my 100,000 mile warranty so no out of pocket expenses!!! I mentioned that I might (for kicks and giggles) like to look at some of the newer cars and was directed to Khalil Abozeeter. Khalil is not only friendly and easy to communicate with he is honest and direct. He didn't pressure or try to 'upsale' me and was truly looking out for my best financial as well as overall needs in a car. He helped me get into a 2014 Forte and I was able to qualify and stay within the monthly payments I could afford. I was able to trade in my 2009 Optima with no hassles at all!! Four years ago I purchased the Optima by this same dealer and got the same awesome wonderful experience. in fact, the salesman that sold me the Optima remembered me!!! As a single mom, I am always worried I will be taken advantage of but I fully trust these folks at Dick Hannah Kia. It is also worth noting that I have experience with other car manufactors at Vancouver Auto Mall (Volkwagon and Honda) and I will never set foot in those dealerships again!! I was treated very poorly on two very separate occasions at both places!! I am a forever customer at DICK HANNAH KIA VANCOUVER AUTO MALL!!!! A++++++++++++++++++++++++++++++++++++++++++

mo_mo44

21 de ago. de 2013

I came in as a new car buyer. Having never been to a dealership and dealt with sales-people before. I had no knowledge on the financial aspect of the car buying process and Mark was very willing to explain everything to me in laments terms. Kurt and Mark did whatever they could in order to get me into my new Kia Soul. They made my worries and stresses of being at a car dealership lessen, with how workable they were.

skeeter2025

19 de ago. de 2013

Dick Hannah has Great customer service, Khalil is pleasant and was great to work with on the purchase of our new Kia Optima. Khalil it was great to do business with you, thank you. Also I would like to thank Rachel Smith, Dave Cady, and John Pelley for all their help with the business part of our deal. Dick Hannah is a great dealership, I would like to thank Devin, and Kim in service for all their past support and great Service.Sincerely,James and Shelia Cox

Danahasakia2012

17 de ago. de 2013

I am very happy with my visit to Dick Hannah Kia. Bob Snyder the dealer I worked with had a lot of information on the car I was interested in. There are so many things to discover on the Optima Kia dash board I couldn't have figured them out with out Bob. I love my car :) Thanks to Bob for a great experience.

Cordova64

16 de ago. de 2013

I have bought 5 cars from Dick Hannah Kia. Steve Davis has helped me each time. He is the reason I buy from Dick Hannah Kia. Best buying experience I've had.

Kjng144

13 de ago. de 2013

Curt was very helpful and patient with us - He knows a lot about the Kia line of cars and he explained the various Soul car functions for us in great detail - he even set up our two IPhones to work with Siri. We are very happy with our new Kia Soul

1meanbear

11 de ago. de 2013

We have purchased from Dick Hannah Kia in the past, and will continue to do business wih them again..The General Manager, Rachael Smith, Sales Manager Jon Pelley along with Brian Johnson has made our purchases enjoyable. The whole sales staff here are very knowledgeable with the product and absolutely is not high pressure.

Psuvik1079

11 de ago. de 2013

The wife and I are super picky and Curt and Rachael worked with us to find exactly what we needed. We will definitely be buying all of our vehicles here.

ehorvath

11 de ago. de 2013

Overall, a really good car buying experience. Brian and Jon did a great job explaining everything and being very flexible. Thanks guys! Love my car!

Nikazeaz

11 de ago. de 2013

As a first time buyer I was very happy with the out come! I expected to be taken advantage of but instead I left confident in my purchase and respected as a buyer!

gubbels5

8 de ago. de 2013

Bob was very respectful and courteous with us and our kids. He was not pushy, but still provided us with all of the information we needed! We honestly do not look forward to buying a vehicle because most salesman are less than desirable to deal with, but that was not the case with bob! I would recommend him to anyone who wants a great experience buying a new or used vehicle!

donnawilbur

6 de ago. de 2013

Curt was friendly, worked with us, and helped us find a car easy. The people at Dick Hannah Kia were helpful and they helped us get into a car, giving us the best possible deal they could work with our credit and how we wanted to pay. Thanks to all of them:-)

Dorsel

6 de ago. de 2013

I needed a new car, so I bought a 2013 Kia Rio Curt helped me and he was very friendly and I felt no pressure.I would recommend this dealer to anyone and don't forget to ask for Curt!

pollgaard

5 de ago. de 2013

Curt was extremely helpful and made my buying process very easy. I have already recommended this Dealership and Curt to two people and will continue to do so. I am enjoying my new car!

Gpavlat

3 de ago. de 2013

Great service and will send everyone Bob's way for a vehicle. Everyone was so helpful and there were no pressure tactics. Will do business with dealership again

Brittanydads

3 de ago. de 2013

Very friendly and easy to deal with. They don't try abd hassle you to buy the car. Would reccomend Dick Hannah Kia to anyone!

orze

30 de jul. de 2013

Our family has purchased 4 cars from Dick Hannah Kia and recently just invested in two more. Rachel and Curt have both been very helpful in this process. They were both patient and understanding through it all. We have worked with Rachel for many years now because of that fact. This was our first time working with Curt and he went out of his way to make us feel at home and make us a priority to him. Both Rachel and Curt are outstanding people and we are happy to have worked with them both.

Tom98682

30 de jul. de 2013

I needed another car for my family, and stopped by Dick Hannah Kia to check out the Souls. Steve was very friendly and knowledgeable, and best of all never pushy. Everything was very easy from start to finish. Love our new Soul!

Sherylmmartin

28 de jul. de 2013

Kia made my purchase quick and easy. I i found the car of my dreams and my visit was fun and informative. Thank you Dick Hannah Kia.

deb63051

28 de jul. de 2013

From start to finish the car deal was a breeze. Everyone was very professional, they knew there cars and I felt very good when I left the dealership. I'm very happy at how I was treated and am happy with my new Soul.

lewis6987

25 de jul. de 2013

The service was incredible, fast, friendly and easy to get a hold of if i needed. I needed a deal done fast and they were able to get what i wanted in a responsive time. They were able to send someone done so I wouldn't have to drive back up to have my wife sign papers, thats great service it made life a little easier. everyone who helped me did a fantastic job. A great experience all around.

clintontoberts1

25 de jul. de 2013

Very friendly. Even helped me surprise my wife at work 20 miles away. Very honest about the cars in their inventory and no one tried to oversell me.

Vanessa

12 de jun. de 2013

Kim was fantastic to work with as she always is. My car is always done on time and correctly the first time. I can hardly wait for my next service!

Rayofhope

24 de may. de 2013

The last time that we had to deal for a car was not at all fun. We went into Dick Hannah Subaru with that in our head. But surprise, Joel Pickell made the experience totally different. The first surprise I had was Joel listen to what we wanted and then did all the work to get it to us. The second surprise was the way that Joel and Peter Maher took the time to go over each item on the car, what it did and how it worked. They both bent over backward to make this experience the best we have ever had when buying a car.

Robcar88

17 de may. de 2013

This was my second time buying from this dealer and I was equally impressed with the entire process as I was the first time visiting. Dave was awesome he took me to each lot in the auto mall until I found the car I was looking for. He was nice during the entire visit and even after I signed the paperwork he was nice lol....The entire staff was awesome even the scary finance staff was awesome Jon Pelley was not the typical man behind the glass he actively talked me through the whole process and personally sat down at the table and explained the terms and conditions of my loan. Dave made sure I clearly understood the perks of being a dick Hannah customer way to go guy you really define nice.

WessMcghan

25 de abr. de 2013

well we were return costumers , we had bought a chevy avalche from Dicks says yes a few years back so when it came time to buy a new car we went back. we worked with salesman Jim Mahin. he worked hard to get us what we wanted and at the price we were looking for. we highly recommend going to Dicks says yes. and if you go ask for Jim Mahin. he is friendly and has a great since of humor. it was fun buying a car not stressfull like most places you go to. we will be going back when the time comes to buy another new car. and if jim is there we will work with him again.

ahockeyma

14 de abr. de 2013

Extremely happy with the whole experience! Mark was great and listened to my wants and needs and did not try to force a sale! Great experience and I would recommend Mark for anyone looking at purchasing a vehicle.

carole7

24 de mar. de 2013

We went to Dick Hannah Kia, with a specific price in mind. We knew how much we could afford. Our salesman Mike Menzie, found just the right car for us. I would highly recommend buying a car there, and asking for Mike.

pbmamabear

17 de mar. de 2013

My husband and I had been in contact via e-mail with Mark Goff on the possibility of leasing a Kia Soul. When we finally made the trip to Dick Hannah Kia, we were waited on immediately and put in touch with Mark. He listened to our needs and wants on the Soul and we test drove two different engine options. He was very knowledgeable about the vehicle and made it simple for us to understand how the vehicle was set up. He was personable and put a deal together for us that we could work with comfortably. We drove away in our new little red Kia Soul in less than two hours from the time we walked into the dealership. I think everyone concerned was very happy. We would recommend Dick Hannah Kia and Mark Goff to anyone who knows what they want and likes to settle the deal in a timely manner.

cuzimthemomlw

4 de mar. de 2013

Dick Hannah Kia and Mark Goff were awesome! This was my first new car buying experience and they really put me at ease! I feel Mark was honest and thorough. I would highly recommend Dick Hannah and especially Mark Goff to anyone thinking about buying a new car!!

Cliff

21 de feb. de 2013

These 2 ladies were extremely nice and very professional. They're customer service was above average explaining every detail of the work being performed on my car. The car was ready at the time they said it would be ready, and they charged me exactly what they quoted me. I enjoy going to Dick Hannah Kia.

susig

11 de feb. de 2013

Experience was great. It was a pleasure dealing with Ed. He went above and beyond in helping me buying my new car. He even came in on his day off to finish up the deal and answer questions I had. He was very knowledgable and made sure I was completely satisfied before I left the dealership. I'd recommend he and the dealership to others without hesitation. Everyone was professional, friendly, and knowledgable. Very accomodating.

AnthonyNotSoprano

28 de ene. de 2013

I needed to get better gas milage. I had a SUV that I couldnt afford to drive every day to work. Steve showed me several choices, and was patient when I changed my mind after the first hour about what I wanted. I went with a Forte that gets better than double the milage I used to get. It was very easy and Steve knew a lot about all the cars we looked at. Thank you Steve!

KGund

27 de ene. de 2013

I was still in the window shopping phase of my car shopping experience, but after talking to Mark, test driving and loving the Kia Rio Hatchback we sat down... he was able to make me VERY happy with the monthly payment that I got. I love the car and am extremely pleased with the customer service from everyone I met on the Kia team. Mark went above and beyond helping me with my car list, being patient with me and really explaining all my options thoroughly. I thank him much, and plan on seeing him again at Hannah when I decide to upgrade when my children have gotten bigger... to the forte hatchback with all the options :)

bnbmason2005

19 de ene. de 2013

Ron, did a great job making myself, husband and our six year son comfortable while we were looking in getting a newer car. Him and the Sales team did their working with us.

nmay

27 de dic. de 2012

My original search was for a used, recent vintage, low miles car with high quality and good gas mileage. Dick Hannah had several cars that met those criteria and my current car, which I've had for 18 years, was purchased from Hannah. When I bought that car 18 years ago, Dick Hannah was honest and stood behind their vehicles.I have worked with Steve before and I know he is a knowledgeable and honest person. We test drove three cars and Steve knew about each of the cars and was very informative and patient. The last of the three was the winner for us, a used Kia Soul. However when I mentioned on the ride that the color didn't excite me, Steve said he might be able to work out a deal on a new Kia Soul which provided color options and a better warranty! Now we had choices! Steve went above what was needed to ensure our satisfaction. This was a very pleasant experience!

Hugh & Chris Wiley

24 de dic. de 2012

We have never been treated so well. Mike Menzie really paid attention to what we were looking for and went out of his way to find it for us. Unquestionably the nicest and most professional salesperson we've ever worked with. Barry Tuttle did our paperwork and did a great job walking us through the process; he was very thorough and patient as we read through the documents. Everyone else on the floor and in the service department was friendly and helpful. We would recommend this dealership to anyone. This purchase was absolutely stress free and we are very pleased with our new Kia Soul. Start here first and you won't have to go anywhere else. And thank you Dick Hannah for the veteran's discount. It's great of you to offer this.

khibbs

4 de dic. de 2012

this dealership and the sales person were the best I have ever worked with on a car purchase.the sales person was the most helpful in my purchuce and will buy my next car from him soon. we are looking for a car for my wife so I will talk to him and see.

Miansdad

27 de nov. de 2012

The sales team at this dealership do everything they can to make the experience easy and productive. The are the ultimate professionals from beginning to end.

mitamin

6 de nov. de 2012

Be very careful buying used vehicles here. we were told the used truck we baught went through a full checkout, got $1100 worth of brake work done to it, had an alignment done and passed all their tests. We later found out only front brake pads were replaced, no alignment was done, and the vehicle had many issues that were checked off as passed on their service checklist. Some of the items include power door locks did not work, the tail gate did not open, the front windshield leaked badly, one sway bar end link is bad, and no recalls were done on the vehicle. On top of all of the above issues, we recieved a letter from the dealership stating that they recieved our plates from the DMV and we were to come pick them up. we went there one day after recieving the letter and learned that they mailed us the plates the same day they sent us the letter to come pick up the plates. This place is completely unorganized and no one seems to know what is going on.

oldcarshopper

26 de oct. de 2012

We feel like we got the information we needed to make a good decision. We never felt pressured. All in all a very positive experience!

mama3

15 de oct. de 2012

This is our 4th vehicle with Dick Hannah and one day we will be back to purchase our 5th too. We recommend Dick Hannah to anyone thinking of purchasing a vehicle..new or used.

rrcarbuyer1

22 de sep. de 2012

Great new car buying experience, knowleagable about features, specifications and optoins, and listened to what I wanted. Didn't try to push something that didn't fit my budget or needs.

jamie.deforest.16

29 de ago. de 2012

Bob is a big reason I chose to purchase this vehicle. I tend to go with my gut when I make big decisions like purchasing a car and I walk away when I don't have a good feeling about who I am dealing with. In fact, I walked away from the same van at a different dealership where they offered me a lower price than I just payer, and offered to give me an extra warranty and put in leather interior...all because the salesman seemed like a slime ball. Bob comes across as very kind and genuine, which I greatly appreciated.

john M1

25 de ago. de 2012

Bob Snyder was amazingly friendly and helpful. I was worried about a high pressure salesman, but he was easygoing and made me feel right at home. Very knowledgeable about the car and quite helpful as well. Barry Tuttle was wonderful to work with as well, as he made sifting through all the paperwork so much less of a chore. Would definitely recommend this dealership!

Dalton3510

25 de ago. de 2012

Ron was very informative. Although it did take a while to get me in a car and out of the dealership, my specific situation was more difficult than the average buyer. Great prices, amazing financing. Probably the most knowledgable and professional sales/ financing associate I've ever met.

Cindy M

22 de ago. de 2012

Bob Snyder is such a great asset to Dick Hannah Kia-Bob made my family and I feel very comfortable and not pressured to make a purchase. His patience and easy talking made our visit so much nicer. Bob took the time to help with the paperwork and explain all of the options and the process that everything was going through. Thank you Bob and Dick Hannah Kia! I love my Soul!!

michaelb102

20 de ago. de 2012

My experience in purchasing my Optima from Dick Hannah Kia was great. Bob Snyder my sales person worked with me, walked me thru the entire site, met the service people and it was just great.Prior to this, I had nearly purchased a Honda but the sales person, and offer for my trade in was rediculous and below blue book value for a car in mint condition. Kia offered my a very good trade in price, worked with me on the price of the vehicle and it was just easy going and I didn't feel like I was having to be careful. You can trust this group and I'd highly recommend using Bob Snyder as your sales person if you get the chance.

Sandi327

13 de ago. de 2012

I had a pleasant, successful experience at Dick Hannah Kia. I went to the dealership wanting a smooth transaction and the results were nothing less. I highly recommend the dealership. I found the staff I worked with very approachable and willingness to make the transaction a win win for all. Communication was open and not intimidating....I left with a car and price I am happy with....

RaiderRubyDoo

13 de ago. de 2012

Took my mom in to get her a Soul. We had a wonderful experience with Brian. He was very helpful and informative and did his best to give us the deal we had in mind. Very personable. Barry was also helpful in the warranty and paperwork. Next time I am in the market for a new car I will definately be going back and seeing these guys!!!

shellikallie

9 de ago. de 2012

I never thought I would own a KIA. Saw an Optima on the Highway and couldn't belive it was a KIA. Looked on line but wanted to see it in person. ONLY went to look not buy!!!! Brian met us when we got there, told us everything about the car and showed us the top of the line one (of course). Test drove it and fell in love. Brian was very helpful, full of energy and was genuinally concerned about what was best for us. Needless to say we drove home in our new 2013 Optima! Brian was extrememly knowledgeable and even when we left the lot he called the next day to ensure we were still happy and if we needed anything. Very happy with the service I recieved from EVERY KIA employee while I was there and when I returned the next day to get the extra key programed. I am not only impressed with the customer service I received but I am impressed with the car as well. KIA had a bad rep for a while and this Optima is amazing!THANK YOU ALL! Brian is a character and an asset to the KIA team!

nottouring

3 de ago. de 2012

We had visited this dealer several years before and felt like we were being held hostage, so we were just looking to get information on the Kia Soul to compare it to the Hyundai Elantra Touring. Because of the previous experience, we had no intention of buying from them. Curt met us as we were beginning to look at cars. He was friendly but not pushy. We were not looking for a car with all the bells and whistles like those that were out on the lot, but rather just some basic transportation. When we explained that to Curt he readily gave us the opportunity to look at a car on the showroom floor that was more of what we were looking for. He took the time to explain the differences between this car and the ones on the lot without pushing or trying to get us to buy something we didn't want. We had a limited budget with which to work, and explained that to him. He took the information to Mike Siegel, the General Sales Manager, who crunches all the figures and came up with a number that would work for us. All in all it was an unexpectedly great experience. Our thanks to Curt, Mike and Bret Barnes, all of whom did a great job.

pkgauntt2

2 de ago. de 2012

When we arrived at Dick Hanna, Bob came right up and made sure we were takin care of. We told him we wanted a kia soul. So he showed us several choices and even test drove a very nice one. After further review, we were unable to afford the soul. Then Bob talked to John the manager. He recommened the Rondo instead. We test drove it and was very pleased with it. We then insisted that we could only pay a certain amount per month. They worked with us and achived this goal. Both Bob and John were very professional. We have baught several cars from Dick Hanna. We would recommend Dick to most everyone. Thank you for making buying a car very easy.

cadukeshire

1 de ago. de 2012

Bob freindly and compitent. He helped choose a great car. Helped me seal the deal in ahurry. this guy should be commended for his graet work.

meganespg

31 de jul. de 2012

I had a fantastic experience at Hannah Kia. Mike was very helpful and answered all my questions and I feel like I got a very fair deal. I would highly recommend Hannah Kia to anyone looking to buy a car. I was very impressed with everyone I interacted with and also the dealership's website. Thanks!

jpoytress

31 de jul. de 2012

Ed was very helpful in getting me the deal that was very satisfactory. He was very pleasant and knew his stuff. It made buying a car a very pleasant experience. I would highly reccomend him to all of my friends and family as the go to guy to buy a car.

teedub21

30 de jul. de 2012

Just thought I'd drop a note. My wife and I just leased a 2013 KIA Sorento SX last week and so far am very impressed! If you'd told me a year ago I would have a KIA in my garage I would have laughed in your face. The features and quality of this vehicle are amazing as is the driving experience. We took a 200 mile road trip yesterday and averaged 26mpg on the highway, on an engine that isn't even broken in yet. My only gripe, the cable that comes with the iPhone isn't compatible with the KIA electronics. Come on KIA, if you can't make this work then you should include the KIA iPhone cable that you sell as an option. While at the dealer signing the paperwork for my wife's new Sorento I took a look at the new Optima Limited and have to say, this may very well be my next new car. Very impressive! All in all a great experience with the Sorento and Dick Hannah KIA!

jravencraft03

30 de jul. de 2012

Came is to buy a car. Ed Mason was very helpful and professional. Love our new purchase and will recommend Ed Nason to our friends.

pon7854

27 de jul. de 2012

My husband and I were trying very hard to find a truck we felt as priced right and in good shape. We searched online and found a truck that seemed too good to be true. We called and it was still available, so we made the drive. We met Brian and he was very friendly, talk about making things easy, this dealer seemed to run like a well oiled machine and we were extremely pleased. The process took about how long we expected and we would definately buy a car there again.

fldurgan

27 de jul. de 2012

I had been in the market for new vehicle for some months. I had done my research on what I was looking for and knew what I wanted. Unfortunately, no dealership could get me the actual vehicle I was looking for (I wanted Kia Soul with sunroof). However, Dick Hannah came close. And I have to commend John the sales manager for getting the financing through. We knew going in it was going to be difficult because of the trade condition of the old vehicle along with the credit processing. However, I ended up being estatic as I was able to walk (well, drive) out the door with the new vehicle that I wanted. I never actually got to meet Curt, but we exchanged emails trying to come up with the right vechicle. And Bob was great, very patient, and we had enjoyable conversation working the deal. The sales staff has been absolutely terrific, and I would recommend Dick Hannah Kia to everybody that is interested in the Kia brand!

joanb41

27 de jul. de 2012

My car blew a head gasket and I wanted a car that had a great warranty. I didn't want worry about fixing my car if it broke down. I saw the TV commercials and wanted to check out the Kia Soul - liked what I saw. Mike talked to me and there was no pressure from him.

maggiekins

26 de jul. de 2012

Mike was not pushy; he was friendly, thorough, and patient. He explained the cars various functions and even input one of our cell phones into the system and showed us how to use that. Thank you Mike

DowntownJBrowne

20 de jul. de 2012

I had been looking for a new car for over a year. I FINALLY narrowed it down to three in which I test drove. All fairly comparable crossover SUV's. I was shocked for two reasons. 1) I didn't realize how much I would like the KIA SORENTO and 2) I was treated with respect at KIA when I came in to JUST TEST DRIVE! Steven was informative, friendly and helpful. I remember my husband and I exchanged looks both thinking the same thing, "That was the most enjoyable car dealer experience I have ever had." I wish we would have stopped there, but we choose to test drive another SUV right after leaving KIA. Again the SUV was comparable to the Sorento. When we left THAT test drive we looked at each other and said Now that was the experience I was expecting at a dealership. I was disrespected, insulated and felt I needed a shower after shaking their hands. I was so bitter about the car buying experience I waited another two months to even think about it stepping back into a dealership. Steven was on vacation and Curt helped us immediately. Curt provided us with what we needed in a timely fashion. There was no kicking of the tires or if you buy today, I will throw in a car charger for FREE! or I have an appointment in 30 minutes with some else to look at this exact car. He made my whole attitude about buying a car change. I felt he listened to my needs, wants and request. We were in and out of the dealership in under two hours. Most of that time was Curt locating the exact car I wanted. I signed the papers and received a call from Curt four hours later stating my car was ready for its new driverME! Curt spent the time going over all the features and HOW TO USE THEM which extremely helped! I know I can call him any time I have an issue and he will guide me. Thank you DICK HANNAH KIA! THANK YOU CURT!!!! I never ever though I would buy a KIA, now I am recommending it to all my friends and showing it off to everyone! --Jenny

Kgman09

17 de jul. de 2012

Had the best experience at Dick Hannah Kia with Curt Torson. Everyone was so helpful and took my needs and wants and made it work. I will continue to do service with Curt and his team.

nextmikeb1114

15 de jul. de 2012

Bob did a real nice job when he helped me. He had the perfect car picked out. I am the only person who has bought a car with out driving it first. Hannah has a real good reputation, and i was very impressed with the customer service i received. Thank you Bob for a great car!

kmscatsx2

14 de jul. de 2012

This is one for the record books, at least my record book. We were at Vancouver Kia getting my brand new Soul fueled up (I had purchased the evening before) when I looked across the lot and spotted what appeared to be a very nice Ford 4x4 My partner, John, has been wanting a truck for a least the past 5-years but our finances has prevented us from actually purchasing one. Once he took a look at the truck he was convinced, he would like to try to buy it. (This truck was imaculate and had every bell and whistle imaginable and an amazing price)(we have had several people comment about the fact they thought it was a brand new truck, when in fact it is not) I was a financial challenge for Mike Menzie, our sales person and he pulled through with flying colors for me, so I said to John, "tell Michael you are intrested and see what happens". Well to make a long story ..... not so long. We purchsed two vehicles in one weekend. Michale Menzie really came through for us. He was responsive to our questions and concerns and I loved that he just laid it out for us. No games no hassles. We are both incredibly happy. Me with my 2012 Soul and John with his "like brand spanking new" pickup. I would recomend Michael Menzie to my family and friends. Please ask for him and tell him Kelly sent you. He is the B.E.S.T.

Diane Campbell

11 de jul. de 2012

Mike Menzie's exceptional customer service skills, genuine personality and thorough knowledge of the products made the process of purchasing my new car a pleasure. His attention to detail was exemplary. He is truly an asset to the Hannah team in every way.

dmartin48

11 de jul. de 2012

This was by far the best car buying experience we've ever had. We were very specific in what we wanted and after spending two days in Portland going from lot to lot and speaking with many salesmen and getting the same answer of "it's just not out there, they are too hard to find", we came to Dick Hannah Kia and talked with Ed Mason, he found exactly what we wanted and for the right price. It only took a couple of hours and we were driving away in our certified pre-owned Jetta TDI. When we bought our last vehicle back in 2003 at another lot, it took 10-1/2 hours before being able to negotiate a deal that was acceptable to both parties. Dick Hannah Kia made the negotiation process so easy and stress free. We have two daughters that we will be buying for with in the next year and not only will we be returning Dick Hannah Kia but we will be dealing with Ed Mason again. He is very friendly and easy to work with and actually listens to your needs and wants and does not try to push you in another direction. After getting the run around for two days in Portland, Ed was really refreshing.Thank you Ed Mason and Dick Hannah Kia

Sean Smith

10 de jul. de 2012

I had a very good experience working with Joe Ramirez this past weekend. Never was there any pressure or hassle during the sale. Treated very well.

Mary Hylton

10 de jul. de 2012

I arrived at the Dick Hannah Dealership on my birthday and my intent was to drive away in a different car than the one I drove up in. My experience at Dick Hannah Kia was AWESOME in every aspect! From the time I walked through the door, the customer service and attention to detail was exceptional. I was greeted with a smile and a handshake, and always made to feel like there was no rush, it was a big decision, and to take my time. I was presented with various price points and payment options for the different models I was considering, and when it came time to make a decision, there was absolutely no pressure! A first for ANY car buying experience that I have been through in the past. The particular model I settled on, had just arrived at the dealership earlier the same morning. It was still covered in the protective shipping wrap and needed to go through detail. I was thoroughly impressed with how quickly and efficiently the crew was able to get the vehicle ready to leave the lot. By the time I finished the paperwork, my car was pulled around and ready to go! The sales reps were extremely knowledgeable about the different cars' features and special rebates, and they were more than willing to take as much time as I needed to answer any questions I had. Brian shared that if I had any further questions after I left the dealership, to feel free to call or come in and they would be happy to assist me. From the start to finish, buying a vehicle from Dick Hannah KIA was stress free, hassle free, and very rewarding. The price was very fair and I feel as though I got a great deal for the money. I will highly recommend Dick Hannah KIA to all my friends and relatives, because I know, they will receive the same great customer service!

Taylor3

9 de jul. de 2012

My family and I came to Dick Hannah Kia on Friday June 29, 2012 to try and trade in a car that we had purchased the year before for something new and with a better warranty. When we got to the dealership we met Luis Serrano and right away he listened to what we wanted and was very eagar to help us. It turned out that we were able to get a new 2012 Kia Soul. While on the test drive, he showed us different features of the car and was very explanatory. Once we were back at the dealership he worked with the financial department to help us get a good interest rate and monthly payment. Luis was very patient with us especially since we had kept him there till after 9 pm signing papers and getting things settled. From the beginning to the end Luis remained very friendly and had a great sense of humor. I appreciate all that he has done for us. He went over and above to ensure that all our questions were met even about topics such as leasing, which was not even an option for us. I definitely recommend that anyone looking for a car come to Dick Hannah Kia because you will not be harassed or feel pushed into buying something. They will take the time to work with you and listen to your wants and needs.