Kenstu22

4 de may. de 2016

Dreadful customer service. Work took four days instead of the promised 6 hours. They never answer their phones and if by some miracle you get a live person, the person you need is always "Away from their desk". You leave messages they never call back. The worst in the whole state of Florida.

Rick A.

3 de may. de 2016

Gary Minor has been an exceptional sales representative for my purchase of my 2016 Cascada and my wife's 2014 Enclave. He is conscientious, knowledgeable and friendly; and is driven to satisfy his customers. George Allen in the service department is likewise an exceptional employee, who endeavors to meet al of our service needs. I thank them both.

Mainer

3 de may. de 2016

The service manager, Larry, keeps me up to date with service to my Subaru Outback. He lets me know when I need to do major work other than oil change and tire rotations.

Blue Max

3 de may. de 2016

As a New Enclave owner my first service was very well done. If I may make a suggestion for owners under your maintenance plan, and receiving service from your Dealership to receive a car wash after service would be walking that extra mile into the future for customer appreciation.

LuLu

3 de may. de 2016

We have had a Buick Enclave since 2009. We have been customers of DeVoe Buick since that time as well. When we first met Matt Colla, DeVoe salesman, we were so impressed with his friendly demeanor and his willingness to take time with us to find the right vehicle for us. Since that time, we have returned for a 2009, 2011, 2013 and now 2016 Enclave. Matt really cares about his customers and made sure we were thoroughly satisfied with all aspects of the sale, financing, vehicle color, ride and even how my phone and bluetooth connected. The five star rating I checked above is also for the excellent service we continue to receive from John Ruth and his team in the Service Department at DeVoe. Thank you all for a job well done!!

BEM

3 de may. de 2016

I came in without an appointment and George Allen was able to get me in quickly. The services I requested were completed quickly and properly and they got me on my way when they anticipated they would.

Rtb

3 de may. de 2016

Made appointment for an oil change and tire rotation. Was very specific about tire rotation since two of the tire were brand new. Was clear about time constraints and was told that there would be no problem. As time for my meeting approached was told they hadn't started it yet. Had to reschedulrle my meeting. After taking four hours later than scheduled was told my bill was over $750.00! They had arbitrarily replaced two tires. Told them to put my tires back on . I wrote to dealership and Buick and never heard from either.

GMC Terrain Buyer

3 de may. de 2016

Having visited the dealership several times during my search for a new vehicle at no time did I feel pressured. All of my inquires were answered in a knowledgeable and professional manner. I would highly recommend Lenny Mustari, my salesman.

Gatorteach

23 de ene. de 2016

From the moment you arrive at the DeVoe Service Center, you are treated as an individual with personal service. I have never felt like a number or just another customer. The professionalism of the staff is top notch! They are up front about costs, thorough with service, and do their best to estimate repair time. As an added bonus, their waiting room is inviting.

C W Root

22 de ene. de 2016

Routine oil change, tire rotation and recall for power lift gate problem. Arrived at appointed time and was attended to immediately. Service finished within the estimated time frame. Have always had a good experience with the service department. Current vehicle is the 7th or 8th purchased from DeVoe over the years dating back to Eddie Smith.

bdc64

22 de ene. de 2016

Their time estimates are consistently accurate. They are efficient, pleasant and helpful. We had utilized another dealer's service department, but after several visits to DeVoe we are very pleased so they will continue to be our service provider.

Skippy

22 de ene. de 2016

Have a Subaru Outback...love it! Service at DeVoe is on schedule and done well. Larry and staff do a great job! Highly recommended. SLCoker

Goodsales

22 de ene. de 2016

I have purchase new cars since I was old enough to do so and I must say the best experience I have ever had was at DeVoe's when I purchased my beautiful 2015 Subaru Imprezza. Beginning with the Sales Manger, explaining my options with clarity and ease. The sales personnel were extremely knowledgeable and helpful every step of the way. Even when I get my car washed I am treated with a special kindness that seems to carry through in all the personnel I have been cared for thus far. A rare feeling for a female to have the trust I do in your dealership. Thank you for keeping the importance of good service in your dealership.

Jack

21 de ene. de 2016

Outstanding service, outstanding location. Needed only an emergency oil change before a trip to the east coast. Car had not been driven for about five months, just sat in the garage since last oil change.

Ray

21 de ene. de 2016

Bought a 2016 Outback--delivered on time---Salesman was knowledgeable--answered all questionsand was helpful--not pushy--paperwork process was smooth and efficient---this is my 4th Subaru,first one bought in Florida--best experience with a Subaru dealership...

dennis9

21 de ene. de 2016

I can't say enough about how I and my wife were treated .It was the easiest car buying experience we ever had.Tom Fiore was absolutely terrific and upfront.I inquired at other places and online but dealing with him made it an easy choice ,plus I like to business with the local businessmen.Tom didn't push but rather explained all my options and prices and we were able to make an informed decision because of the way he operated.I liked him so much that when my highlander lease is up in Sept.2016 ,I'm going to lease another Subaru from Devoe and Tom.By the way his Lasagna is the best.

EfrenArochoRivera

21 de ene. de 2016

I spoke about the problemwith Mr. George Allen the customer service agent . He took some photos of the damage and promised me to call General Motors to explain about the situation.Because of his dedication and effort, today my truck has a new dash and I just pay a deductible. I am more than happy to recommend your service department and the responsibility of Mr. George Allen.

Opa Bert

21 de ene. de 2016

George has serviced my vehicle for many years.......Thanks much for all you do....... Good job..... Bert,Service is very important to me,and you have there for me each time........ Thanks much.....

missyb4

21 de ene. de 2016

Always the best experience. I bought my Subaru there and I always get dealer service!Larry and his staff are beyond expectation. Why would any one go anywhere else???

Mojoho

12 de ene. de 2016

Our second experience with DeVoe's service department has been worse than the first. We won't be back. We were expecting to wait about an hour and a half, but after waiting two and a half hours we asked for status. John Ruth, who checked us in asked,"You still here?"! Then he said they have only one diesel tech and MIGHT start on our vehicle in mid-afternoon. We live an hour from this dealership and had no way to leave the vehicle there and he said he didn't know we were waiting! Said we should've scheduled for earlier in the morning, though they offered only the 10:00 when we called a week earlier. Very frustrated! We took our vehicle and left to find service elsewhere

Alan Ryall

20 de feb. de 2015

Bought a used low mileage Terrain and had a great buying experience. Soon after Onstar sent a message to say the car hadn't he'd 25k service - it was an approved vehicle with 32k miles on when i bought it.. Called the service dept and was assured it had been serviced but no evidence to back it up. Got a call to say it needed an oil changed and tyre rotation (pre-paid) - called back to book in - got VM and left a message - no call back. Called again got VM left a message - no call back. Called again - got VM went back to switch and was put thru to another # - got VM. Finally got to speak to a person and was told 1 week wait.Took the car in - very friendly, nice lounge and when told it was completed got a sheet to say the work had been done and a 'complementary' car wash. The car was dry, still covered in dust with fly squash on the screen and the paper mat and plastic sheet were on the seat. No matter and i was in a hurry so left and 2 miles down the road checked that the oil change had been reset - the tyre pressure screen came up first and on the coldest day of the year with cold tyres it read 2 tyres at 47 psi, one at 48 and one at 49. The recommended pressure is 35 and the safe maximum on the tyre is 44. On a hot day at freeway speeds there would have been rubber (and perhaps us) all over the road. Called the dealership - got VM so left a message. Got a call back to say I should check the tyres at standstill because if id been 'swerving from lane to lane' the tyres may have got hot - Really?? I've driven around 1.5m miles in 5 continents and never known a 14psi increase even in the sahara. There was no apology, no explanation just 'bring it back and we'll reset them - i got the impression this was nothing out of the ordinary. Let me tell you guys, i do not need Devoe to put air in or take air out of my tyres. i do need you to take care of my car properly

Rev. Fred Cowardin

26 de sep. de 2014

This dealership is approximately 60 miles from where I live. I was in contact with them by phone and got the information of the car I was interested in. I had purchased a car from them several years ago. They were very considerate and helpful. The car they had did not fit the requirements I desired. They are a top-noch company and very honest. Rev. Fred Cowardin.

Rev. Fred Cowardin

8 de sep. de 2014

Although I did not get to the dealership I dealt with them over the phone, and had a very good experience. They were very courteous and helpful. I have purchased from them before and have a good relationship. Circumstances prevented me from going to the dealership as I live some 60 miles. I am in contact with them if another car comes available. Pastor Fred Cowardin.

olaf

25 de jun. de 2014

I was looking for a new car. We stopped at Devoe Buick GMC and Subaru of Naples and found a car we liked. And we got a good deal.

New car buyer

6 de abr. de 2014

Hate car shopping but this experience was ok. Not being eager to buy, not having to buy, doing research made it tolerable. Salesperson was helpful. Process was, as expected, slow. Car buying is what it is...not pleasant.

cleep

20 de ago. de 2012

Great repair,Brought car in with front end damage and the collision center gave me a free rental.The did a great job and gave me the car back better the befor the crash.

The teacher

26 de may. de 2012

Bought a used Buick at a fair price. The process was smooth and the salesperson was excellent. Very impressed by the attention to detail by the salesperson. He made sure everything was to our satisfaction. Excellent prep work on the car. It looks like new.

NO2GMCNAPLES

29 de jul. de 2011

I have drove over 1500 miles to and from the service dept at devoe. I have spent over 36 hours driving there and back2 times to install remote start10 times for water related issues, now my car smells like MOLD!5 times for airbag related issuesThere response to some type of compensation is "there is NOTHING WE CAN DO"I was born and raised here in Naples, FL and it makes me SICK that this dealership can get away with this ***This was on A Brand New Car with 0 miles on it***

Monique Neuman

8 de ene. de 2011

I had purchased a car new from Devoe. Car ran absolutely perfect. After accident car never ran correctly. Brought in to have it looked at and on one of the occassions a service personnel took my car off the lot and crashed the car. Upon telling the Charles Goldsmith about the accident he denied it happened. I went and got a police report and yes it was in an accident. To make matters worse the person that they had the accident with is suing me for a half a million dollars. Plus Devoe had billed my insurance for everything. Not only did they lie they had me thrown off the property when I questioned them on service they promised. Plus also when I had to work late and the car needed to be brought to me they had a staff woman drive the car to my place of business. She was smoking in my car and could not put the top up. She proceeded to slam the top of the convertable and broke the top. Plus I also was lied to regarding the driveshaft when they stated that they were replacing it when they only greased it and sent me home. One month later I was stuck on the highway because the drive shaft went out completely and they had to replace it. This has been a horrible experience for a customer that has been with Devoe for 25 YEARS! Also provided services to them as a gold platter for car emblems in the late 80's. To top it off my car is still at the dealers and since the car is mine and still is not fixed correctly I most likely will have to take this to other steps. This has been a horrible experience and I would never recommend anyone to ever purchase a car here.

unknownunknown222

11 de dic. de 2009

DeVoe's service dept is disapointing. I have had bad experiance every time I bring my vehicle in for repair. They don't fix the problems correctly/first time. They treat women like they dont know what they are talking about & ignore what they have to say. Also they scratched my vehicle 2x and never fixed the scatches even after the fact (I took pictures of the proof)the rim on the vehicle is now damaged. My husband gets more respect & is able to get the vehicle fixed with no problems. We ordered a decal kit, but once we picked it up, it was the wrong decal - they gave me the run around & treated me with disrespect when I went to pick it up (my husband wasnt present). The decal was supposed to be white & the ID code was circled on the paper work. We received a black decal with a totally different code & they told us that was the one we ordered. I havent been pleased yet with the services dept & will probably not return! *I really enjoy the retail dept at DeVoe & enjoy how they treat us. They also give us pretty good deals (we bought 2 vehicles from DeVoe - myself a total of 3 & love them)... but like I stated, the service dept is not all that great.