Carl Babski

15 de nov. de 2016

Number one dealer in the nation. All repairs on the car was checked by me and the dealer representitive. The finish was checked by me also.

Eric G. Huey

13 de nov. de 2016

Deluca associates are always courteous and helpful. Most recently Andrew went out of his way to be helpful.You should show all of your associates on your web site so that customers could express our appreciation or complaints.Fortunately, we have never had a complaint.

Frances Bowman

10 de nov. de 2016

I have dealt with them for several years and have found them to be great to deal with.I have purchased several cars from them and always bring them back for service. I have never had any problems dealing with them.

Robin Adamson-Wanner

10 de nov. de 2016

Paco always makes sure I have excellent service in a timely manner.

RUDOLPH SCHASEL

9 de nov. de 2016

EVERY THING WAS AS EXPECTED, APPOINTMENT WAS TIMELY,.WORK PREFORMEDWAS GOOD. OUT OF THE SERVICE DEPARTMENT IN LESS THAN AN HOUR.THANK YOU

Jurall Adams-Stephens

4 de nov. de 2016

satisfied with the clerk and the repair job as well as the overall courtesey of the employees

Mack

3 de nov. de 2016

DeLuca , Has a Great service department. Vera and Ron are the Best.

Linda

3 de nov. de 2016

As always, service was timely, comfortable waiting in the "living room" until it was finished, Ariana is top-notch, and the check-out process was excellent!

necht

2 de nov. de 2016

Great as usual:: Ken Greene looks after me like family. He genuinely cares and it shows.I was in and out within an hour. thanks again Ken.

Joy

2 de nov. de 2016

People very pleasant they found something else we needed to fix. Service manager Nathen help us greatly and process was fast. Would could business due to service manager professionalism.Thank you, Joy

Paul Walker

2 de nov. de 2016

Good service and prompt attention to details. Definitely be back again.

Vicki Schubring

1 de nov. de 2016

Our Toyota Prius has always received top quality service. Love the extra bonus of the transportation to the Mall while waiting for repairs. Always a friendly driver.

Michael J Athanason

1 de nov. de 2016

This dealership is outstanding. From the moment you drive in, professionalism abounds. The service person who greets you, The person who fills out the paper work, Marcie, to the mechanic , to the waiting area, everything is First Class.

Carmen

30 de oct. de 2016

My Highlander was in for repair of the rear tailgate. There was a service bulletin for that repair and when the part arrived the installation was seamless. They washed and vacuumed my vehicle as I had lunch at the deli station at the dealership. I was on my way home in about 1 1/2 hour later. Pretty painless.

Clay

29 de oct. de 2016

Dealer performed, as expected. There were no incidents or items that were not addressed.

Ron cart

27 de oct. de 2016

I made an early morning appointment. I was very pleased. Clean, fast and efficient service.

victoria barrett

25 de oct. de 2016

This Dealership is always a pleasure to come to. I wasn't expecting to buy a new car I was just trying to get my car payment down. My salesman was very considerate with my time, not pushy, and answered all my questions. In changing over cars he helped me with everything not like last time I was told to come back and he would help me, but that was a different sales person. I highly appreciate his service and would recommend him to everyone.

William Magaldi

22 de oct. de 2016

I have always had the best service and buying twice was a great experience.

Cristy

17 de oct. de 2016

Like always Leroy is very helpful and I'll always ask for him

Virginia Swier

16 de oct. de 2016

The service at Deluca Toyota is always good and wait time is good. They people that I deal with are always so friendly and knowledgeable. It is a pleasure to have my car serviced at Deluca.

Ronald Polley

16 de oct. de 2016

Good customer,friendly service.. Ron Roweles ( service tech) was real helpful and saved me cash by having my extended warranty pick up some of the service charges..

Kc

15 de oct. de 2016

I highly recommend Deluca Toyota for just about any service/maintenance work for your car. This location have the cleanest and advanced facility! Moreover, the staff are very friendly and are always helpful especially Joe Donadio. This guy always go above and beyond helping me every time I come for maintenace/oil change. His exceptional customer service and empathy for his clients will create (if it hasn't already) more loyal customers like me. I now live in Tampa but I am willing to drive 90 miles to Ocala to get serviced by people I know I can trust. I always refer him and this location to friends and family. Thank you for the great service! Keep up the good work that you do.

Jim Mason

13 de oct. de 2016

Quick in and out service.. was great experience will be back sgsin

J Doane

13 de oct. de 2016

My service rep was very accommodating and knowledgeable. Repair was done correctly and on time.

Joyce

12 de oct. de 2016

Great service. Relaxing environment. Prompt. Maria was super! Thanks!

Debbi Jones

10 de oct. de 2016

Victor was wonderful. He got us an amazing deal and was so helpful. I will always deal with him.

Craig Ehle

9 de oct. de 2016

great place to do business. We ate at the lunch place and it was delicious. Our service manager was exceptional . Very knowledgeable about all of the things we were having a problem with. His name was Austin Mosblech.

Anthony Barone

9 de oct. de 2016

Very very good...No problems at all..Service was fine...No pressure from anyone..Very clean dealaship too...Looked at new vehicles while car was being serviced..Even had a hot chocolate..I would tell anyone to use this dealership..Never had a problem at any Toyota facility...

Michael Stankosky

8 de oct. de 2016

Had vehicle in for 15,000 mile service. Service was prompt & friendly

Walter Seefeld

7 de oct. de 2016

Outstanding Facility. Very Customer oriented. Paco and every other Employee of the Service Department that I came in contact with was ready to assist me in any necessary.

corren

7 de oct. de 2016

victor always does us good thanks for the awesome car!

Myra Wright

6 de oct. de 2016

I prefer early service appointments and each of the staff/techs with whom I had to do were timely and attentive. All questions and expectations were met.

Jennifer

5 de oct. de 2016

Great visit for a minor problem. Was handled in a very timely manor!

Jerry

5 de oct. de 2016

Excellent.That is all I want to say!Thank you!

Melissa J

4 de oct. de 2016

Friendly fast service!!! Excellent team work in and out in 20 min for 10,000 mile check

Chris Obert

2 de oct. de 2016

Outstanding service as always. Ron R. does an excellent job!!

Judy

2 de oct. de 2016

Everyone I have dealt with at Deluca are professional and go out of their way to help and keep you informed of what's going on with your service. They are very friendly. It is by far the nicest dealership I've been to.

Cynthia Koebernick

1 de oct. de 2016

LeRoy was excellent in assisting me with my tire issue. I came from Dayton and worked with Walker Toyota. There customer service suffered. LeRoy handled himself and helping me very professional. I felt I was his only client, however, I know I was not. Thank you

Barbara Martyn

1 de oct. de 2016

The customer service was outstanding as usual. The facilities make you feel relaxed while waiting. Work is done in a timely fashion. An overall pleasant experience.

Newbie in Ocala

1 de oct. de 2016

I recently moved to the area and brought my Toyota Tacoma in for service. I was very impressed with the overall service along with the amenities Deluca Toyota provides to customers (transport to a local mall or other destination, movies/popcorn, salon services and more) to make a wait while the car is being serviced enjoyable (and productive use of personal time). They also scheduled me in very quickly and it was an overall enjoyable experience. Excellent!

Maurine Elliott

30 de sep. de 2016

As usual, everything went well and quickly. The people who work there are friendly and knowledgeable.

mr

30 de sep. de 2016

I am very satisfied with the customer service I experienced on my last visit to DeLuca Toyota....very satisfied all the way from my phone call for an appointment to my interaction with the service rep Patricio. It was also good to be advised on what I should look out for in the short term at end.

G. Barrett

30 de sep. de 2016

I was very pleased from the moment I entered the store. The clerk, Leroy, was very friendly and knowledgable. He did everything he could to make this a pleasant experience. Also the shuttle to and from the dealership to home was very much appreciated.

Michael and Jean Davis

30 de sep. de 2016

Truly Exceptional. Salesman Carlos Escobar was very helpful and sincere in the process. Overall your staff are great. I would recommend friends to purchase cars from DeLuca Toyota. You have a great staff.

V. Bitner

29 de sep. de 2016

Service was great as usual. Ron very helpful and professional.

Sandra

29 de sep. de 2016

We negotiated and bought for a fair price-about what we expected. The staff was friendly and helpful with answers for all of our questions..

Eddie/Shirley Clothier

29 de sep. de 2016

Salesman Edwin was excellent, his manager also great, neither pressuring. Had great patience and offered an outstanding deal after bartering a while.Brought car back to hook up phone to Bluetooth and a minor tailgate repair and service was impeccable. Taken care of in friendly and timely manor

Richard Hanauer

29 de sep. de 2016

I receive excellent service and the job is done right. I have 98,000 on my current Toyota and my previous Corolla had over 413,000 when sold and never left me walking. Have always received courteous and fair treatment.

Carol Wolfe

29 de sep. de 2016

Personnel at DeLuca Toyota make your experience glad that you bought your vehicle from them. EVERONE from the salesman to the service department should be applauded. Never been to a dealer that actually cares about their customers like you do. Keep up the great attitude y'all have!

Bill & Joanne Salerno

28 de sep. de 2016

Service advisor did an outstanding job of explains repairs needed.

Peggy Trumble

28 de sep. de 2016

My experience with this dealer has been very satisfying. Their service has been very good and the people working in the service department are very helpful and friendly.

Steve

28 de sep. de 2016

Very nice facility, I like going there and use them for our service while in FL, but hate this cars.com form that keeps telling me there are errors in places I don't wish to complete

Michael Cassuto

28 de sep. de 2016

My service experience was done very professionally by Justin Shockley your service advisor. He took care of all my needs and my vehicle was serviced in a timely manner Thank you very much.

Charles Belcher

28 de sep. de 2016

Outstanding service Customer service was excellent as always. The facilities are outstanding. Love Mr. D's..

Austin Zimmerman

27 de sep. de 2016

A beautiful facility, superior customer service, an unmatched level of employee satisfaction which is contagious. I wish I worked there!! I bought a new car from DeLuca Toyota last fall, not because I needed a new car, but because of the exceptional customer service from the Service Department. Thank you Ariana and Marty Jordan!

thomas demint

27 de sep. de 2016

was a very enjoyable experience at DeLuca Toyota Justin was very nice to work with got a heck of a good deal thanks again

Larry J. Kelly

27 de sep. de 2016

Mr. Green is always professional and provides good service. He cares about his customers.

C Miller

27 de sep. de 2016

Had to bring my new car in to have something checked without an appt. and they were so nice and helpful. Thank you Brad!

Lori Thornell

27 de sep. de 2016

Friendly, professional, efficient service and buying experience. I have purchased 3 cars from here.

June. Thomas

27 de sep. de 2016

Great. 100/ percent. Customer. Service !,wonderful. Sales. Agent. And. Well. No. Pressure. And. Took. His. Time. Thanks. A. Million. carlos

Mark L

27 de sep. de 2016

Purchased my Tacoma in 2013 from Deluca and have had my scheduled service performed on the vehicle there as well. What can I say, these folks are awesome.

Anonymous

27 de sep. de 2016

Nothing but outstanding service from check in to waiting and delivery of my car.

Anthony V. LaPenta Jr.

25 de jul. de 2016

If I didn't find it to meet my standards I wouldn't go here. The people here are outstanding from Nathan to Anil to Areana ( pardon my spelling). Mr. Deluca has a fine staff well versed in all factors of the business. This is a good place to do business.

Gloria Pataky

25 de jul. de 2016

Ariana took care of all our needs in quick, professional and expedited manner. Very pleased with her as our service provider. Gloria

Al Roat

19 de jul. de 2016

I arrives early and so my vehicle was taken in early.The work was finished in the quoted amount of time.The Service Advisor was friendly and helpful.Nice place.

Yentzer

19 de jul. de 2016

5 stars for all cat. The dealership is beautiful. I would suggest that the person who orders the new stock, order more cars with light interior. We only had a choice of one RAV that had a light interior. I would not have picked out the color of Hot Lava, but it is growing on us. It's a beautiful car.

Kevin & Grace Miller

17 de jul. de 2016

The Service is Awesome for Service work , But I believe they could get some more people who wanna work at doing the jobs the right way the first time I will buy and sell new cars an trucks from here . The Auto butler is the most time consuming thing that they do here, don't get me wrong they do and Awesome job but they need to get more stalls for Auto butler more workers and more body people that care and no what they our doing . Deluca has Great service but they need to get faster on some stuff.

Tony

17 de jul. de 2016

Tracy checked me in for my 10,000 mile Service and she was Outstanding, I was in and out within 45 mins.

Cottontopjohn

12 de jul. de 2016

I've never had a better experience anywhere in 45 years of car buying/servicing. Service Rep Marcie is the most listening, responsible, friendly, helpful person I have ever met at a dealership.

Jan Ennes

11 de jul. de 2016

Excellent service. We leased another Toyota Rav4 and Victor was laid back and informative - no pressure.

Louise

8 de jul. de 2016

Everyone is wonderful, Marci. Ron Jr, Vera, Luann, and those I say "Hi" too but weren't involved with the service yesterday.

Marilyn

8 de jul. de 2016

My experience was profession and curtiouse I could not have asked for more.

Toyota

8 de jul. de 2016

Love the new facility, it's very comfortable .....

Rafael & Carmen Del Valle

7 de jul. de 2016

I had been putting off purchasing the car as it has been a nightmare in the past with dealership salespeople. However, it was a pleasure dealing with everyone at Deluca especially with our salesman, Alex Robinson. He was extremely polite, respectful, knowledgeable, and patient. Alex was not Perturbed when I showed up with 3 grandchildren to test drive and On the purchase date 4 grandchildren.

Stan Stein

6 de jul. de 2016

Did not like the fact that I purchased my tires and at 15,000 miles one had a bubble and had to replce 2 with no warranty I though the tires had a 50,000 mile warranty. will any one reply to this complaint?

Bernie

4 de jul. de 2016

I would definitely purchase another vehicle at Deluca Toyota. I would rate everything top notch. All personnel are competent,friendly and efficient.

Dana Lips

4 de jul. de 2016

Again, had a wonderful experience! Disappointed that the lunch counter was closed for the Holiday Weekend, along with great service good food " I'll be Back "! We all take vacation time when we can, have a wonderful Forth of July Holiday! Thank You, LeRoy Robinson for your help!

Ray M

3 de jul. de 2016

Excellent service in the Service Department. Will definitely return to Deluca Toyota.

Satisfied Customer

2 de jul. de 2016

My 10,000 mile service was quick and was offered a free car-washing also. What more could I have asked for.

Gerald ONeil

1 de jul. de 2016

ProfessionAl and extremely customer friendly. Owner of dealership came out to talk with me.

Nicholas Xenos

30 de jun. de 2016

This is my second experience with the service at Deluca since 2004 and two new vehicles.

Satisfied

29 de jun. de 2016

Nice people, good service, on time..................................

William Specht

29 de jun. de 2016

We had a very pleasant day dealing with our sales associate Justin and or financial provider.

robert durst

29 de jun. de 2016

Marci Coulter is the very best! She listens patiently to what my immediate needs for the vehicle are and,then makes sensible suggestions which could solve the problem.She is most helpful and,makes this customer glad knowing his car is being serviced with the right dealer..Deluca Toyota

Ray

29 de jun. de 2016

My repairs were done in a timely fashion and a good job was done by all from Marci to the technician to the counter girls. I had a lot of work done so had a chance to use your deli, good food, good service.Thanks

Jose d Martinez

29 de jun. de 2016

I very pleased with the service at DeLuca's.. this is my only review thank you

Licerio Go

28 de jun. de 2016

I bring my 2014 Highlander for serviced, the price is high compare to Gainesville area which I lived in Gainesville drive for two hours to Ocala I hope that they did a good job, so far my car is ok. They give me a free wash and vacuum inside but they didn't do a good job.

Bernard and Marie Szymanski, Matthew Noble, and it's Grown

28 de jun. de 2016

Fifth Vehicle from you wonderful people! Thank you very much... Do you detail / Wax my 19 foot trailer RV? HAHAHA God Bless!!! Tell that wonderful Jackson I said Hello!!!Bern

Albert Uhyniak

28 de jun. de 2016

We had made a Sunday appointment, for the first time ever, and we were very pleased with the service and the short time spend.

Ray Leclerc

27 de jun. de 2016

My purchase of a new car was a great experience. Victor B. was more than a salesman but more like an ambassador. He is a great asset to your dealership.

Marc

27 de jun. de 2016

No problems, everything went as expected. Timely and professional.

Sandy

27 de jun. de 2016

The service was speedy, thorough and courteous. The surroundings are beautiful, and provide every comfort needed while waiting. A lovely experience. My representative was polite, caring, and saw to it that everything was done and done quickly.

John and Patti

24 de jun. de 2016

We have been customers of Deluca for over 6 years. We have always been pleased with the purchase of our vehicles and the service department. We are looking forward to many more years of service. Mike Shadlich helped up purchase our Prius through the VIP program... he did an awesome job... Thanks again Mike!

Lisa Flynn

23 de jun. de 2016

The technician forgot to turn off the maintenance required light it is still on. I am from Palm Beach County and we do not have any Toyota dealerships that even compare to this one. I still can't believe there is a salon, a caf, and a little putting green there, that is great. That place was off the chain it was super busy. My service advisor was Joey Donadio was very professional, prompt, knowledgeable and went above and beyond to make us feel welcome to the dealership.

Joseph Gwaltney

22 de jun. de 2016

Pleased with service of my Prius & advise on purchasing new tires, which I did.

Diane Eskridge

20 de jun. de 2016

Our Product Spec, Cedric Roy, was extremely helpful and great to work with. He was low pressure and patient, I could not have asked for better. I had initially dreaded the whole idea of walking on a dealership lot but he certainly changed my outlook and I will be back again, thanks to him. Unfortunately, the Sales Manager was more aggressive on another lot so the purchase we had worked towards did not go thru but I would def go back to this lot and work with Cedric again. In fact, I was disappointed that we did not finalize our deal with him. They had a great selection of used cars and Cedric is a great guy to work with! Thanks again, Cedric!

Edward Daly

19 de jun. de 2016

As usual, great service and professional repair. Overnight repair, so I was provided with a loaner at no cost.. The mechanic I always ask for is the best I've ever had. Very pleasant and professional and always clearly explains what has to be done and answers all questions. Service writer also very knowledgable with years of experience. I will stick with this dealer for my next vehicle!

Ginger Bowermeister

18 de jun. de 2016

Best experience I've had yet with leasing a vehicle.

Gary G Mealy

17 de jun. de 2016

Fast and dependable service, very satisfied. Service rep, Kenneth Greene is a pro.

Charles Nebral

17 de jun. de 2016

We waited the the vehicle and wife was able to get a manicure.

Jon Satterfield

17 de jun. de 2016

I was very happy with the whole experience buying a second vehicle from DeLuca Toyota in Ocala Fl. My salesman Victor made us a great deal . We recommend him highly. Service department is fast and friendly as well.

Mike Cummins

17 de jun. de 2016

Just as a good car dealer should be, why say anymore.

Terrence Frazier

16 de jun. de 2016

Joey Donadio was my service representative and he did an outstanding job of keeping me informed and making my visit the most pleasant it could be. He is very service oriented and made the most favorable impression as a dedicated and caring professional from DeLUCA TOYOTA. This was my first visit to DeLUCA TOYOTA as I have recently relocated to Ocala from northern Alabama. I was very impressed with the service, the facilities and the personnel with whom I interacted. I felt comfortable and at home in your facilities and was treated with utmost respect and professionalism at every interaction. Keep up the good work and you have a very satisfied customer.

Colleen

16 de jun. de 2016

Everything about my experience with Deluca has been top-shelf, from the buying to the recent visit to the service department. Even the cafe is fabulous!

S. Hackmyer

16 de jun. de 2016

Thanks so much for the excellent service experience at Deluca Toyota!

C. N. Bogert

16 de jun. de 2016

Service department does a good job keeping you informed about the service suggested and being done. The new waiting area is beautiful and comfortable.

Jocelyn Pedraza

15 de jun. de 2016

I loved my car shopping experience, the only thing that I feel should be considered is providing a full tank of gas for even used car buyers. Which is not a big deal of it not being done, but it's just a thought or suggestion. I had no issues what so ever with my shopping experience I got a car that I fell in love with that is suitable for my kids and I.

C. Armel Nutter, Jr.

12 de jun. de 2016

Whenever I have my car serviced I am met with friendly and courteous employees, and the car is serviced in a timely manner, including a car wash.

Jim

11 de jun. de 2016

As usual, the service went smoothly and Marci was great to work with. Sorry to hear that Marci is retiring but good for her. She's the greatest.

Henry Fiorella

10 de jun. de 2016

The process was rather lengthy. The Sales Person (Marek) was a very pleasant gentleman to deal with. Soft spoken, polite, an knowledgeable of the product, also he was very helpful with timely information.We were happy to deal with this Dealership.

Don sudholt

9 de jun. de 2016

The only problem was I was there at 7:15 am. and it took until 10:40 for a Oil & Filter this is not a good business result.Note: Your question below on did you purchase a vehicle. I was not sure if you ment at this visit or prior?

Marie

8 de jun. de 2016

My experience with DeLuca Toyota and Joel Tomlinson was amazing! For several years, I have taught healthcare workers a course in Customer Relations; Joel, and everyone else that I have communicated with thus far would get an A+ in all areas. First of all, I was tremendously pleased that I was not ambushed by a large number of sales persons as I got out of my vehicle as is a common practice at many dealers. I never felt one bit of pressure; from my first visit until after the sale, I felt nothing but helpfulness and respect.Joel was available and gave me his undivided attention during my scheduled appointments. He never resorted to the unpleasant habit of checking his phone, talking to others, etc. He was totally present and focused on my concerns, questions, etc. It is obvious that Joel enjoys people, in general, and his role as a representative of DeLuca Toyota, in particular, as evidenced by his enthusiasm, positivity, helpfulness, and desire to assure that the customer is totally pleased with the entire process.

Bob Murphy

8 de jun. de 2016

I want to thank the tech who finally took the time to solve the low idle issue the my wife's 2006 Corolla has had since tbe manifold was repaired in 2014. Each time after it was brought in for service they would say no problem was found. The young lady who was my service writer was very helpful in writing down what the problem was that I described. Oh the service manager I believe has the knowledge and customer relations attitude that helps make the service department. Thanks again.

Jackie Cortes

7 de jun. de 2016

Ken, is very professional and pleasant to work with!!!

Sandy

5 de jun. de 2016

Great service and they gave me a price on selling my truck. Truly helpful.

L. Gallops

5 de jun. de 2016

Deluca had first rate people and facility and provide excellent service.I have always had excellent service from Deluca over the last 12 scheduled maintenance service visits. Every person I interfaced with was friendly and professional.

THOMAS MCGUIRE

5 de jun. de 2016

KEN GREENE WAS VERY HELPFULL.KEN WAS VERY PROFESSIONAL.

Darlene Loureiro

4 de jun. de 2016

Carlos was excellent and pushy like the normal car salesman would recommend him to everyone..

S. Little

2 de jun. de 2016

Excellent, professional and on time and work completed early. Thank you!

Raechael

2 de jun. de 2016

Everyone was very professional and courteous! Mark helped us to pick the right car quickly and was very polite.

carol & joe hudson

1 de jun. de 2016

everything was wonderful too old to spend time with this the following explains all

Maria Bowersox

31 de may. de 2016

Took very good of my car and it took less then an hour.

Fred Amore

31 de may. de 2016

Excellent service - Marci is an outstanding service rep. as usual!

Michelle Tompkins

29 de may. de 2016

Austin Mosblech provided great customer service. I have recently relocated from Mesa,AZ so Austin had to call and find out about my maintenance plan. He was very professional and handled my situation very quickly.

Tom

29 de may. de 2016

We were in the market for two new Toyotas and had shopped in Gainesville and Orlando. Both of those experiences were very disappointing for many reasons. We called Mike Shadlich at Deluca Toyota and told him exactly what we were looking for. He located the exact two vehicles we wanted, and even came in on a day off to send us photos of the cars. When we arrived at the dealership, Mike had two deals already put together that took into account all of our needs. There really was no point to haggle any further because they exceeded what we had budgeted for these cars. The entire experience was terrific - so much so that we even recommended Deluca to my sister and brother in law from Port Orange. They were in the market for a new Highlander and drove over the next day for their purchase!

Elaine

29 de may. de 2016

My experience for this service was very good. I was greeted in a friendly manner when I arrived. The service writer was nice and helpful, and had a good sense ofhumor. The wait time was less than anticipated and my car was returned to me serviced and washed. It looked great!!! Thank you!!!!!

Patrick

29 de may. de 2016

I don't normally write reviews I am not good with it and don't like doing it, every thing to do with the service and the facility was outstanding please don't ask me to do these again. If the service was not outstanding I would not have come the back years I have been using DeLuca have been great.

JOHN B OLEON

28 de may. de 2016

Top notch service for front repair of my vehicle as I collided with a large truck tire in the road on Florida Turnpike. Car returned, work completed two days earlier than promised. A particular noteworthy individual was JEN FLANTERTY, who kept me informed as to the progress and an otherwise wonderful person. DELUCA hires some very good people as I have purchased my CAMRY there as well as having it serviced there, and I intend to purchase another car there. Do wish they came out with a convertible!!

Mary

28 de may. de 2016

One of the best buying experiences I have ever had .

Brad

27 de may. de 2016

Great overall experience. Victor is awesome as a sales person. Highly recommend.

Vaughn Bitner

27 de may. de 2016

Had car (Prius) serviced for check up & also needed help with setting up phone with blue tooth. Ron was my service advisor and did an excellent job (as usual). This is my 4th vehicle purchased at DeLuca and always go to Ron for service.

Anthony Errichiello

26 de may. de 2016

DeLuca Toyota always supplies quality service and customer support. Nothing bad to say about this dealership.

Sheri Morgan

24 de may. de 2016

I love the customer I receive at this dealership. They always make me feel like my business is important to them.

Ron Ingleby

20 de may. de 2016

Best buying experience I have ever had. A really nice facility . Salesman Cory Arms did a great job of explaining details to me with no pressure to buy.

Debby

20 de may. de 2016

We received the excellent care we always do at DeLuca Toyota!

Larry Hedrick

19 de may. de 2016

I had my RAV4 serviced at Deluca Toyota, Ocala, FL. I wan in and out in less than an hour. Everything was done as requested plus a little more. I bought my first RAV4 in 2011 from Deluca and always go there for service because I know I can trust their work.

CC

18 de may. de 2016

The service was exceptional. The experience was a smooth transition.

Richard Hagin

16 de may. de 2016

5/16/16 We have used DeLuca Service Dept for 8 years and have always been pleased with their service. They are friendly, prompt & professional. Their new facility is a great improvement over the old one which was old, cramped, out of date & not customer friendly. Congratulations on the new facility. I have tried to buy Toyota's from them several times over the last 8 years, but could never get them to work out a deal, so we bought in Leesburg & Sanford, where we got better deals.(we never tried using the Internet to deal with DeLuca until April, 2016) I recently had a very negative experience with their Internet Sales Dept -- I sent them an email setting forth the information I wanted in order to buy a 2016 Toyota Avalon Limited (their top of the line car) - I specified very clearly NO PHONE CALLS until after they sent me an email with the total detailed info I wanted in order to evaluate their Cash Sale with or without me trading my vehicle - within an hour of sending the email I got two phone calls and NO email as requested. I then sent another email to what I thought was the Internet Sales Manager and set forth all the details again and said NO contact by phone and that I did not want to deal with the salesman who called me twice (I won't set out the salesman's name) -- I never got a reply email, so after waiting two weeks for a reply I went out of town and bought a 2016 Toyota Avalon Limited (this was after shopping other dealers on the internet who did respond to me via email as requested and none of them called me) Ocala is my home and I always try to shop at home. I recently sent an email to the General Manager of DeLuca telling him my story -- he promptly responded within 15 minutes (this was about 8:30p at night) saying he was the New General Manager, that they didn't have Internet Manager at this time and he was working on All the existing problems at DeLuca. I wish him well and hope he can improve the entire Sales Dept

Jane M. Bakalis

15 de may. de 2016

Excellent service.....air bag replacement....(Advisor) Leroy Robinson...absolutely fantastic...regarding help and time that car would be ready. (Right on the mark)..Restaurant...what a great addition with terrific food...complete, delightful surprise, however, a heavy duty suggestion....not enough tables or chairs to enjoy food!!! Walked around, no where to sit and eat!!!!! Other than that, I will continue to come back from The Villlages for great service and also great food!!!!! No one is going to believe this one regarding an auto dealership! AUTO SERVICE AND LUNCH TOO!!!

Cal Mook

15 de may. de 2016

We really appreciated working with Dan Morris in our purchasing experience

Chuck Bergland

14 de may. de 2016

Have used this dealership a few times now for service and have always had a pleasurable experience; even tho' we didn't purchase the vehicle from them (relocated from Illinois in 2014). Friendly, informative staff and great facilities!

Joe Maddox

14 de may. de 2016

No biggie but the valve caps on a couple of tires were missing. I had the car serviced and bought a new tire.

Kevin

13 de may. de 2016

Leroy Robinson got my 5 stars today !! I have a 2015 XSE Camry and had a fuse blown and then I had another unexpected minor issue to address while I was at the dealership. Leroy kept on the 2 matters today and made sure repairs were done correctly (and all to "specks"). He reminds me of the CSR, manager & public relations person all wrapped into one. THANK YOU LEROY, you are an excellent representative. This customer is very happy and love his car too !! Hey guys, ask for Leroy when you go in for repairs !!

C tucker

13 de may. de 2016

Awesome experience! Very helpful, friendly, clean and a huge dealership! I had the best experience I have ever had!!

Sandy P

13 de may. de 2016

Best service ever-Deluca always comes through. I bought my last four cars here and would recommend to anyone.

Patricia Stanislas

13 de may. de 2016

Overall experience very satisfactory. I found both personnel and facility to be exceptional.

Carl Babski

12 de may. de 2016

Great place to do business and repairs to the car. Everyone is friendly and helpful. I will pass on my experience to my friends. My daughter has one of your trucks and likes to come back to Florida to get her truck worked on because of your good service , Her dealer in Alabama are awful. But she is moving back this summer and will use your service again. Thank you Carl Babski

Donna & Robert Goodrich

12 de may. de 2016

Going to Deluca Toyota for service is very efficient, everyone has a smile and pleasant. Our personal service specialist made our first service visit with our new vehicle so easy. The waiting area is wonderful with eats and wifi. Thank you

Norma j Downey

11 de may. de 2016

Neil was so nice to us;explained and showed us everything and answered all our questions.I will recommend your Dealership to all my friends.

Joe and Monika Finch

10 de may. de 2016

You all did a great job on the little Toyota's engine oil change and engine maintenance service.A pleasant experience over all. I LOVE the little Toyota in front of the building with 461856 miles on it !! That is a WOW commercial for the quality of Toyota'sWe are still not happy that you don't call us regularly to tell us the status of our dash replacement/ recall for the dash and plastic on the front of the cabin. It has been a year .How much longer do we have to wait??Joe and Monika Finch

Janice Wilson

9 de may. de 2016

My experience with Deluca Toyota has ALWAYS been excellent. It is because of your assistance on a weekend when I needed help the most, you were there for me and I switched the dealership from which I had purchased my Prius! When the time comes for me to purchase a new car it will be with Deluca!!!

Flora Hensman

7 de may. de 2016

Best place I've ever dealt for a car bar none. Very nice place to do business and they treat you very well.

Barbara Deane

6 de may. de 2016

Joey Donadio, Service Advisor, DeLuca Toyota was so professional and I was in and out in 45 minutes! DeLuca is THE BEST car dealership experience I've ever had.

Roger Kassing

6 de may. de 2016

I arrived without an appointment, was greeted cordially, sat in a comfortable waiting area, service was done quickly, question about possible fender repair (it had pulled loose from the body, but was still firmly attached and not unsightly.) was answered, with two types of repair and accompanying cost.That's why I keep coming back. Current Prius has 78,000 miles and running well.Roger

Harry

4 de may. de 2016

Great place buy a car. Outstanding all around operation.

Bernard Vollert

3 de may. de 2016

Everybody is friendly.Tracy knows her job and is very helpful.

Frances Bowman

2 de may. de 2016

I have purchased several cars from DeLuca Toyota over the years and I take them there to be serviced and repaired. I was there to have my 2008 Avalon serviced. While waiting I walked around looking at the 2016 Camrys, I saw one that I liked. As I was looking it over a salesman came over and ask if I had any questions about the car. I told him I was interested in purchasing the car. The salesman was Jim Yost, he was very helpful, nice and he was not pushy. I purchased the car and I am very pleased with it. Jim Yost has followed up by phone and mail to be sure that I am pleased with the car and that I do not have any problems or questions with the car. I got a very good deal without any hassle or problems.

LAWRENCE EVALDI

1 de may. de 2016

VERY,VERY PROFESSIONALSERVICE WRITER MARCY COULTER IS A TREASURE

Herb Grossberg

30 de abr. de 2016

Service was outstanding service was completed on time My car was washed and returned to me by very friendly service personnel. The new facilities were clean and comfortable while waiting..

Katherine

30 de abr. de 2016

Everything great Marcy exceptional as service advisor work performed in a timely manner and discounts available were a great benefit for saving money.

S

30 de abr. de 2016

Good, fast and customer-friendly service. Thank you.

THOMAS A. STAREFOS

29 de abr. de 2016

I LIKED THE EVERY THING AND THE GOOD JOB OF WASHING THE 97 AVALON

Michael S. Gold

29 de abr. de 2016

Very professional and well done. The service people, both of them, Marcie and Marty, were excellent, as was/is Doug, the driver to/from the Mall. Thank you.

Peggy

28 de abr. de 2016

My first service on extended service plan. These guys are great.

Doug Keene

28 de abr. de 2016

Good job. Just had an oil change but am disappointed that once again the mechanic tried to tell me that the windshield wipers needed to be replaced and they had only been on the truck for a few months and were just fine. Suggest that you check things like this for yourself and not take the mechanics suggestion. This is the second time this has happened.

Walt Seefeld

28 de abr. de 2016

Paco and all the Service Team did an outstanding Job. I couldn't be happier with Their Performance, as well as the Dealerships.

SorrentinoDolores

28 de abr. de 2016

I was treated well. Did not take long for the services rendered.

Kay Haneberg

28 de abr. de 2016

I called DeLuca about a Tv ad and received a return call from Victor. Went up to talk,to him and he we discussed various options and finally hit on one that met almost all of my wants, model, price and accessories. The finance guy was knowledgable and fast. Although not the dealers fault completely, there are far too many forms to sign.

Mike Knox

27 de abr. de 2016

Excellent customer service and car-service completed on time.

Luz askevold

27 de abr. de 2016

I was very happy with the service that I got at Toyota.

Kurth

27 de abr. de 2016

Customer service was awesome in every department I had to deal with I will always visit this dealership for my car service.

Howard Emerick

24 de abr. de 2016

I was impressed with Ken Greene handling my service and keeping me updated on status of car.

Robert Bernardo

24 de abr. de 2016

Customer service and the service rep. were great. I always have my auto service provided at the dealership.

Daniel Parker

22 de abr. de 2016

Service Advisor Kenneth Greene does a excellent job and providing all information I need for Service to be done on my Tundra and a pleasure having Deluca Toyota to go to for service.

Albert J. Smith

22 de abr. de 2016

I have always enjoyed each visit to Deluca Toyota. it is always a pleasant experience. Marcie, my service rep., is always on the ball and knows what's going on with my car. I trust her judgment. My sales rep., Jackson Quisenberry Jr., is knowledgeable, friendly, and always happy to see me, even after the sale.

Jim

21 de abr. de 2016

Excellent, timely and efficient service on our Tacoma. Staff is welcoming and very informative.

william belott

21 de abr. de 2016

We are very pleased with service.. Marcy has treated us wonderfully.

Bill Faulkner

18 de abr. de 2016

As always the friendliest and most informed folks Thank You

Elizabeth Ferrara

17 de abr. de 2016

Its always a pleasure to meet with Ken and to have my car serviced at DeLuca Toyota.

Colleen

17 de abr. de 2016

They were honest enough to fix a repair under warranty when I had simply come in for an oil change and mentioned the situation the car was giving off. Not sure what would happen if warranty had run out.

Julie Garland

14 de abr. de 2016

Love this Dealership and the new facilities. This is our 3rd vehicle purchased from Deluca Toyota and we will be back. Todd Carr was our salesman on this purchase ( 2016 Rav4 ) and we hope when we return to purchase our next Toy, Todd is still there. He was so pleasant and understanding. He listened to what we wanted and did what it took to seal the deal. We visited the dealership on the last day of March to actually have lunch at the delicious caf they have on site for the customers and were kind of looking to buy a Rav4. We met Todd Carr and he looked for what we requested and went above and beyond to make sure we were happy. We didn't buy the car that day. Later that evening I received a text message on my phone from Todd thanking us for coming in and if he could ever be of any help he would be more than happy to help us. It made me feel good to receive that message and we knew that when we were going to purchase a new car Todd was going to be our salesman. We were leaving to go out of town on that Saturday and drove past the dealership, got a few blocks away and turned around to "just have lunch". We walked in and there was Todd also getting ready for his lunch. We had our lunch, asked if the Rav4 that we looked at was still there and we drove away that day with our new vehicle. Todd's text message to us and his willingness to listen and not pressure was just what sealed the deal for us. We are Toyota people and Deluca Toyota is our dealer of choice. With salesmen like Todd Carr and everyone from the service department to finance managers we will definitely be back when we are ready to buy our next Toyota. Thank you

Tracie Dawson

13 de abr. de 2016

Best experience ever in purchasing a car. Everyone was friendly & courtious!

J. Smitka

12 de abr. de 2016

We had to get an emergency tire repair - your service centre was extremely professional & the repair was done very quickly. The maintenance manager of the dealership greeted us before the opening of the store & offered us coffee & made us feel very welcome. Overall it was a very good experience.

Terry Luckenbaugh

11 de abr. de 2016

every thing was fineplace was very cleanno wait timeno popcorn or movie

Judie Digby

10 de abr. de 2016

Always great service and a beautiful facility! We always receive first class service.

Tom Winslow

10 de abr. de 2016

Great service again by Leroy, Johnnie et al. Went in for oil change and tire rotation and was out very quickly.

Loretta

10 de abr. de 2016

First time buying a Toyota - 2016 (RAV 4) - bought at - DELUCA Toyota. What an amazing staff, place and the BEST food you can eat!! They have 2 personal chef's that have the most delicious meals daily. It's worth it to go eat. My Toyota had a small hick-up I noticed the first day. The Toyota dealership went ABOVE and BEYOND my expectations to remedy the issue. So many people were so helpful and kind. Thank you Carlos Escobar (an incredible person - who treats you like family) - Nathan, James Farrell, Adrianna, Marty and Paco! I loved the TOUR - so much to do while you wait for service. I especially love the AUTO BUTLER service. They have a shuttle that will take you to the mall and bring you back (on the hour). A special place for laptop users - the Cafe (Friday's is Lobster Rolls - must pre-order). A putt putt golf area outside on 2nd floor - amazing waiting area - with fresh coffee, hot chocolate, donuts, etc... A manicure salon - free on Monday's and Wednesday's, & a hair stylist. Very professional and top notch services. I'm looking forward to customer appreciation night - and their great food and prizes. The RAV4 - is so comfortable and amazingly smooth to drive. I'm so happy to own this vehicle. Service is available Sat & Sun's. I've never had this kind of service and I owned a Cadillac SRX previously. I promise you will feel comfortable at this dealership - it isn't like the one's I've always avoided. Go with your information on pricing and/or trade and they are very reasonable. :-) It was a true pleasure and I look forward TO my service visits.

Dane Annis

9 de abr. de 2016

Ron in service gave me a good deal . In and out without any surprises or issues. Great for me!

Nancy Ludvik

9 de abr. de 2016

Love the new facilities! The food service is a wonderful new addition... plus great free coffee, as always. I am on my second Prius, both purchased at Deluca Toyota. I just needed a 6-month check up (free) for my newest Prius. I have been so satisfied with the personnel & the service at Deluca that I have turned several friends/neighbors into new car buyers at Deluca. I am indeed a happy camper with my car & Deluca Toyota.

Robert Rockower

8 de abr. de 2016

I was quite impressed with the facility improvements transitioning from the old building to the new. My service agent, Andrew kept me updated on the repair status and cost of repairs throughout the entire process. Quality of repair work was second to none and completed far sooner than I expected.

Carol Ann Boyles-Jernigan

8 de abr. de 2016

Ken Green provided me with excellent care. I try to use him every time.

Amoneida Rodrigurz

8 de abr. de 2016

My review is that is always a measure dealing with Toyota .They always help and I always end up satisfy and with one of their best vehicle.

Buck Waters

8 de abr. de 2016

Ariana is a great service representative so keep her happy I dont want to lose her. Morris took me to work again and picked me up. He is the best good will embassador you have. Both are a credit to the business and that is why I have been a Deluca customer since 2004 when I bought my first truck a Tacoma Pre-Runner. My wife have since bought a Camry and now I own my Tundra.I have been very happy with ALL my vehicles proformance and ALL the people I have come in contact with. Thanks to Nathan who took care of me when Ariana was out ... didnt want to leave him out.Keep up the good work!!!Buck Waters

Mike Levy

7 de abr. de 2016

The reason for my visit was to have my car serviced. Andrew, my advisor was very courteous and attended to explaining to me what was going to be performed.

Steve Jarboe

7 de abr. de 2016

All was great, except, someone other than the service greeters need to bring your vehicle to you after service is completed. They are too busy checking in arriving vehicles. Waited for my truck while the service greeters waited on arriving customers. Then after awhile, one of the service greeters managed to go get my vehicle that was finished. There is also a lot of customer service human traffic in the service pull in area. Lots of elderly folks walking through the moving traffic to get to their completed vehicles. Just an observation. Thanks Steve

Joyce Atkinsone

6 de abr. de 2016

fully satisfied with the service and recommendations received at the time of my visit.

Roy Wade

4 de abr. de 2016

iN and out very quick. had a nice lunch.,had appointment at 12 noon took me in right away. washed my car, thought they would change oil first time I took car back for service. said only changed oil when you bring in second time when it had 10000 Mi. on car.

Christopher Twiss

4 de abr. de 2016

Customer service from employees like Leroy in service and Nathan and Johnnie in Service management is superb. The buying experience for the latest purchase of a Toyota Rav4 was poor. The initial contact with the salesperson was good but the after purchase experience was not so good. I experienced several problems with the vehicle and continue to have them. I am currently looking to possibly trade this vehicle. It was certified inspection passed, but I do not feel it was inspected thoroughly. For example, the inspection papers state there were no memory seats to inspect, but the vehicle is equipped with this feature. It was not tested. Most of the problems I have had with this vehicle should have been caught on initial inspection. Your service department has tried to fix most problems that have shown up. I have had to bring the vehicle back to fix the same problem several times though. Your rental desk staff is courteous and professional.

SANDRA NELSON

1 de abr. de 2016

We had the oil changed for our 30,000 mile check up.Will be turning the auto in next January.

Toyota owner

1 de abr. de 2016

Very Unprofessional. I have been having my vehicle serviced here for three years usually with no problem. However, I tried to make an appointment twice on line speaking with a rep via internet and more than two weeks later i have not heard back from anyone. If a company is not going to get back with a customer then why have a scheduling option on your internet web site....Very unprofessional. I will take my business elsewhere.

Kathleen Smith

1 de abr. de 2016

From the moment I drove in to the service area until I departed, all personnel were very polite and courteous. I especially liked Austin, the service adviser and told him if I got a survey request he would get a 10, meaning he was outstanding. Jackie was also very competent and the young lady I spoke with about the VIP program was knowledgeable and answered all my questions. Unfortunately, I could not see her name tag but she did a great job.

Luis Hernandez

31 de mar. de 2016

Salesman, Mike Shadlich was exceptionally attentive, helpful, approachable, honest, hardworking, hey I could go on and on. Seriously this is the man you want to handle your purchase at DeLuca in Ocala. Just one question why can't ALL car salesman be like Mike? This was our second purchase of a new vehicle at this dealership. We receive all our service for our vehicles at this location also and always have a pleasant experience never pushed to make purchases or extras we didn't "think" we needed or could do ourselves such as filters, or windshield wiper blades things of that nature. Completely satisfied and enjoying our new "ride", with fond memories of our old vehicle that never let us down and took us to memorable destinations in and out of the state of Florida. God Bless

David D'Alessandris

31 de mar. de 2016

Prompt, quick, professional, ...the service dept is the best, everything is explained and there is no second guessing.the waiting area is extremely comfortable and the associates are all eager to help. the best experience.

Gary D.

31 de mar. de 2016

Was in and out very quickly, appreciated the courtesy.

Luis and Theresa Hernandez Sr.

29 de mar. de 2016

Salesman, Mike Shadlich was exceptionally attentive, helpful, approachable, honest, hardworking, hey I could go on and on. Seriously this is the man you want to handle your purchase at DeLuca in Ocala. Just one question why can't ALL car salesman be like Mike? This was our second purchase of a new vehicle at this dealership. We receive all our service for our vehicles at this location also and always have a pleasant experience never pushed to make purchases or extras we didn't "think" we needed or could do ourselves such as filters, or windshield wiper blades things of that nature. Completely satisfied and enjoying our new "ride", with fond memories of our old vehicle that never let us down and took us to memorable destinations in and out of the state of Florida. God Bless

Donna Gabriel

28 de mar. de 2016

Wonderful experience every time. Pleasant service writers. Would definitely recommend. Great you with a friendly attitude and smile. Pleasant waiting area... coffee and doughnuts available...speedy service... in and out within 30minutes...

Buying at DELUCA

28 de mar. de 2016

Ms. Colon to DeLuca Toyota I had a wonderful experience this past week with the help of Mike J & Ricardo in Finance, they helped me pick out my car & get the finance & payment I needed. I was very happy with both of them. I will recommend DeLuca to anyone who wants to buy a car They are honest straight to the point work hard for you & very fast with everything.

Dean H

28 de mar. de 2016

Anytime one sees check engine lights come on(first time in 8 years of owning my vehicle) a sense of dread comes over oneself. My Toyota has given me many years of loyalty and when the lights came on I panicked. Drove over to Deluca and they were able to take care of the problem quickly. The shining star was Morris Cook the courtesy driver who dropped/picked me up from my place of business. Mr. Cook, you are a blessing and a shining example of courtesy and a wonderful ambassador representing Deluca Toyota! Thank you and for your service to our country!

Charlotte

27 de mar. de 2016

The Ocala Toyota dealership is always extremely fast with my service and the staff is absolutely wonderful!

Barb

27 de mar. de 2016

Stacey was efficient and knowledgable. Comfortable waiting area.

David Bubier

26 de mar. de 2016

Friendly and timely service. Answered my questions.

Anthony V. La Penta Jr.

26 de mar. de 2016

The staff from Nathan to VIP rep Michael was outstanding , as I am sure the people behind the scenes mechanics etc was also excellent. It is a good company to deal with and has always treated me with respect and courtesy.

Spencer Kane

25 de mar. de 2016

Marcie and the service department are the strength of DeLuca Toyota. They treat you as a valued and loyal customer and do everything to make your visit worthwhile. I never feel rushed over overcharged when I come in. They are very honest and I feel comfortable and have recommended the service department to all my friends who have Toyota's or Lexus vehicles. When I the ServiceDepartment I always feel like my car is safe and has the very best service available. Like I said I would recommend the service department and sales department, but never, never the used card department because they just give you a price and could care less about the customer. I would loveto convey the Mr. DeLuca and no one else how a loyal customer was treated. Left a very sour tastein my mouth. But like I said, Marcie and the service department are number one.A loyal customer of the service and sales department, but never the used car department.

LJW

24 de mar. de 2016

very pleased with experience with the Service Dept.

Michael Riley

24 de mar. de 2016

The best & cleanest you will ever find! Had my truck serviced twice in Cadillac Michigan and they don't even come close to Deluca in Ocala. had biscuits & gravy for breakfast while getting my truck serviced. They even washed it!

Tom Miller.

23 de mar. de 2016

Leroy Robinson was the most efficient service representative I have ever dealt with..Excellent service, job done completely and faster than anticipated. GREAT JOB on enabling your staff to be so efficient. Thanks.

Dorothy Whiteman

23 de mar. de 2016

I was impressed with the clean, bright waiting area. There were display shelves of beautiful pottery which added to the ambiance. My sister and I wandered through the gift shop to help pass time. Oh, and my car was serviced and ready in the estimated time even though I was unable to keep my scheduled appointment.

Gloria Pataky

23 de mar. de 2016

Great Service...Professional......Courteous....Answered all our Questions and Service was done in a very timely manner

RAY SAVOIE

22 de mar. de 2016

I HAVE BEEN A TOYOTA BUYER FOR MANY YEARS. THIS IS MY 7TH VEHICLE I HAVE PURCHASED FROM DELUCA. A FEW MORE IN OTHER STATES. I WOULD NOT HAVE COME BACK IF I WASNT SATISFIED OR TREATED WELL.

Shirley Pierce

22 de mar. de 2016

Love service here. I get in and out 1-2-3! Prompt attention, thorough and always let you know what is being done and why. No surprises. Personnel great and friendly. New building is a dream.

Binno

22 de mar. de 2016

Great dealership from sales to service. The renovation has made this dealership trendier and more appealing than a luxury brand dealership and their waiting area.

TomS

22 de mar. de 2016

On vacation,headed home next day, had a brake issue. Called DeLuca Saturday am and they got me in at noon. Analyzed my problem and had me out in an hour and a half. I don't live in Florida, but if I did I know where I would be going for vehicles and service.

Bill Lewison

22 de mar. de 2016

My situation involves complimentary servicing and I usually deal with Marcy, who is exceptional in her dealing with customers. No frills just plain good service, which as a customer, I appreciate. I've been dealing with DeLuca for many years because of this and will continue to do so as long as this kind of service continues. Thank you, Frank.

Lauren Roberts

22 de mar. de 2016

So happy to get a coupon for a Sunday oil change. So convenient!!! Austin was outstanding, extremely competent and respectful. He explained everything to me and really exceeded any expectations I had for good customer service. A comfortable area to wait, and the car was done before the estimated time. I will be back!!! :)

tyrone woods

20 de mar. de 2016

I am always treated in the highest level as a customer. customer service is at it`s highest level also.

Kathleen C. Buckley

16 de mar. de 2016

I can not express adequately how grateful I am to Mr. Leroy Robinson. He rates 5 stars, I met with him 2 weeks prior to having my car serviced when we discussed what needed to be done, the cost, and ordered the parts. Two days were necessary for the mechanical and body work to be completed. When I arrived on Monday to drop off my car, I showed Mr. Robinson insurance coverage I had purchased at the time I purchased my car. There was nothing in the computer about my having this insurance (I had never used it before). Mr. Robinson contacted the insurance company and I was pleasantly surprised to find out that the insurance would cover part of the mechanical repairs and I would get a refund for the purchase of some of the parts. Insurance would also cover two days of car rental.(suggestion-there should be notation in your computer system of this coverage and possibly also a sticker on the window to inform the dealership concerning coverage) I had requested a loaner car. That was not offered but since insurance would pay for car rental for 2 days I was able to get the rental car quickly and returned to The Villages by 10m am to pick up my husband from a surgical procedure which I had dropped him off for at 7 am on my way to DeLuca. Mr. Robinson called me about 5 that evening to inform me that the mechanical repairs were completed and my car was now in the collision repair department. He also informed me of the refund I would be getting since insurance was picking up the cost of some of the parts which I had paid for previously. I called Marty 1 pm the following day to find out when I should come to pick up my car. He said that he had not seen the car and that it was not being worked on. I asked him to transfer me to Mr. Robinson to whom I explained the situation. I needed to pick up the car that day. Mr. Robinson said that he would look into it and call me back which he did at 2 pm, telling me that the car would be ready between 5 and 6 pm. Marty (3 stars) called me at 4:45 and said that it was being cleaned up and would be ready by the time I got to DeLuca. It was ready and I am pleased with the repairs. I believe that Mr. Robinson went above and beyond to accommodate me. I cannot thank him enough-excellent customer service.

Kevin & Grace Miller

16 de mar. de 2016

We really enjoy coming to DeLuca Toyota , the service is Good It makes you wanna buy a new car from Frank and Staff ! We would recommend to ALL our Friends and Family !

Paul Horenstein

16 de mar. de 2016

I was given prompt and courteous attention and the representatives are friendly and knowledgeable. I was in for an oil and filter change which was completed in about an hour. They also washed my car as a courtesy. I will return with my other care. The overall service was just top notch.

Jo

16 de mar. de 2016

I was there for just an oil change but as usual the service was terrific the facility is beautiful and the staff are friendly and professional

Paul Farineau

16 de mar. de 2016

As always my experience with all the service staff, especially Marcie Culter, was outstanding.

Raving about my RAV!

16 de mar. de 2016

I couldn't decide between a Honda CRV and a Toyota RAV4. I had a horrible experience at the local Honda dealer and was very frustrated. Mark (Bear) at Toyota made it the choice easy. What he told me sitting at the desk was what happened during financing. No additional charges or other nonsense. He even helped me hook up the blue tooth to my phone and showed me how to work the various controls for the vehicle. I definitely recommend him and Deluca Toyota if you are looking to buy a vehicle.

Larry J. Kelly

16 de mar. de 2016

Mr.Greene was an excellent service consultant. He was professional, informative and thorough in his service recommendations. Mr. Greene is an asset to DeLuca Toyota,

Happy 2016 Rav4 Owners

15 de mar. de 2016

We had been dreading the decisions of leasing or buying a new car even though this would be our fourth Toyota. But, Jovani Velasquez, the Deluca product specialist we were assigned, was absolutely great! We told him what features we needed to fit our current life style, he listened, gave us choices and explained the benefits of all of them as well as the leasing vs. buying options. No pressure, just helpful information. Jovani made a point of giving us his cell # to contact him if we had questions and he called us as well. We got a 2016 Rav4 and it is proving to be absolutely perfect for us. Jovani and Deluca made the whole process a surprising pleasure.

Chay Hebert

15 de mar. de 2016

As usual everyone was friendly and very helpful. The 20,000 mile check took less time than I expected, which left more time to go shopping after!

Judy Crider

15 de mar. de 2016

Ken Greene always makes sure my car gets what it is due for. He is such a good guy like working with him he makes it fun.

Allen

15 de mar. de 2016

Purchasing my new car has been such a pleasant experience. Daluca Toyota treats you like family.

author

10 de mar. de 2016

Fast tire rotation and car wash. Thought I needed an oil change but not needed.

Jeanette Bomford

10 de mar. de 2016

We had our 5,000 miles service done.. We were asked if we would like our vehicle washed, and we said sure.. BUT when we got our vehicle back the windows were dirty and the side mirrors were spotted, the bottom of the rear door was dirty and the rims looked as if they had not been touched. Now I am beginning to wonder when I bring my vehicle in, if the auto butler is actually done, or at least the right way! I put trust in them this time and when I seen the vehicle I was very unhappy! I do not think that I would have had to call them out on it, simply because it should have been done right. Jeanette

Ruth Solimini

9 de mar. de 2016

Everyone there was very helpful and curtious.The dealer Mike was very nice and helpful even though I didn't buy the car from him.He told me he would take care of me if ever I needed any services. I was veryComfortable talking to him.

John Baker

8 de mar. de 2016

Marcy is always a pleasure and the only reason I go to your dealership.

Nicholas A Xenos

1 de mar. de 2016

I had a few scratchers on my Toyota Corolla back bumper. Marty Jordan a vey busy auto body repair specialist took great care and professionialism in repairing my car. I appreciated the great job done and how much Deluca Toyota continues to amaze me.

John Gorman

29 de feb. de 2016

A touch slow greeting me at my car. Otherwise....outstanding.

Mack

29 de feb. de 2016

Great place .Very clean, you could sleep in the bathroom. Joey.S. in sales is the best. Nathan.M & Johnnie. D.in service department are on top of it all.Fast service on Sunday after Church.God Bless Us All...S.Mack

Ted E Anderson

29 de feb. de 2016

the servlce man Ken Greene was very courteous and helpful

John M. Hudacik

29 de feb. de 2016

Been going to Deluca toyota for a few years now. Ken Green in the service Dept is outstanding.Moves the process along very quickly, but taking time for my questions.Car always comes back washed and clean inside.Any problems that I may have always seem to be taken care of and corrected.Also would like to say that I have seen Mr Deluca several times and have spoken to him during some of my visits. He is always personable and easy to approach.

Mary Rose Janssen

28 de feb. de 2016

Thank you for the quick oil change and car wash.Mary Rose Janssen

Jon. P

20 de feb. de 2016

The worse dealership I had the misfortune to buy from in all my 74 years. Would NOT and have NOT recommended to family and friends when we ask about the new 2016 Tacoma we purchased. Best ADVISE TO ANYONE IS: BEWARE...go someplace else...and by all means NEVER buy any Toyota product. We have only had this truck for a month, and are already disappointed with it and sorry we bought it. Biggest worse purchase of any vehicle we ever bought. Will never buy another Toyota product.

Tom

18 de feb. de 2016

One of the FEW auto service centers that I trust! Besides the service advisor (Ken) is friendly, the new facilities are great, and the car was washed after the routine servicing.

BTF

17 de feb. de 2016

Courteous and helpful. Kept me inform thought the process

Dorothy Burroughs

16 de feb. de 2016

Purchased Avalon 6 months ago, The service then was very professional and completed in a timely manner, This visit was to have Toyota Tires Etc checked. Also to have product put on car again that helps to keep car clean. Also helps with keeping Love bugs off.Deluca Toyota employee are very professional also keep you uptodate on progress of your car.

Roger Morel

16 de feb. de 2016

Everyone at the dealership treated us fine, and the car came back looking like new

Charles Belcher

16 de feb. de 2016

As always, GREAT SERVICE AND MR D'S. Every one is very friendly and they do not forget who you are.

Sandie

15 de feb. de 2016

The parts department representative was very efficient. The woman who took my payment was exceptionally nice. I have now purchased two cars from DeLuca. Thanks to the great work by my salesperson, Mike S. and the tremendous job that service department does, I would highly recommend this place. Besides, the facility is unbelievable. It is very customer centered!

Walter Koziol

13 de feb. de 2016

Ken assistance was way beyond great. It was extremely helpful.I will be back if only because of Ken.Thank youWalt Koziol

Francis Halas

7 de feb. de 2016

Great experience. Great people, great showroom, great amenities

Christine Fern

2 de feb. de 2016

I take my car back to DeLuca because I trust the gentleman that I deal with when I take my car for service; that's Paco. Trust in that person determines where I would take my car. Nothing else matters more, except of course how well they do any repair. But if the repair was not good I would go back to Paco for help.

Edward Reed

1 de feb. de 2016

Great salesman, Great car. My next car will come from Deluca.

E Bix.

31 de ene. de 2016

While I did not buy this Toyota directly from Deluca Toyota, I have always taken it there for ALL service.This is the first time I have trusted service to a dealer. I always did my own troubleshooting and did all work myself or sub let it to a non-dealer shop. This says a lot for me to trust DeLuca service, like this.Earl Bixby

J. Clarke

30 de ene. de 2016

Outstanding service by the sales person and all we came in contact with. The staff were friendly and easy to do business with. The focus is truly on providing the highest level of customer service. The new facility is outstanding and goes a long way to making the customer feel comfortable. The old building had served its purpose but, was not conducive to providing the highest level of customer satisfaction.Mike, our Product Specialist, went out of his way to provide the highest level of service. He knew his products and went out of his way to answer all of our questions. We could not have asked for more from our salesperson. This is the 3rd Toyota vehicle we have purchased and had serviced by DeLUCA and it will not be the last.

Richard Petrowski

29 de ene. de 2016

Purchased my xb in New jersey, but almost all my service has been doe by De Luca in Ocala. I will be purchasing my next vehicle ( Rav4) at De Luca.I am a very satisfied customer, and the dealership far exceeded my expectations.

Btred

13 de ene. de 2016

Two plus hours for a simple oil change when I was told 45 mins. After an hour and a half the tech comes out and recommends $600 of maintenance work. After declining, it took over and hour for them to "finish up". Frustratingly slow.

Charles Olson

12 de ene. de 2016

Received the same great service as always. The new waiting area is a wonderful improvement over the old location. This is what inspires confidence: I hit a pothole 2 weeks ago and I forgot to ask for the alignment to be checked but the service technician spotted the problem anyway and took care of it. I had no appointment but the work was still completed in a reasonable time. I have never had a better experience with a dealership. Thanks !

L & E Baker

12 de ene. de 2016

We must commend our sales specialist, Abdel Kasem. He was very knowledgeable & efficient. He was patient and attentive to our needs. We would recommend him to any friend or family member. However, aside from a good experience with Abdel Kasem, The process was exhausting. The buying process took far toooooo long.

Papo

11 de ene. de 2016

Leroy took very good care of us, as usual! Excellent service department! Highly recomended!

Dennis Schimka

10 de ene. de 2016

Servicing of my car was performed on time and completely as I expected. While waiting for my car I noticed the dealer ship owner was inspecting the customer waiting area to make sure customers were comfortable and their needs attended to. This was a good sign of an owner taking time for customers not specifically at the facility for something other than to purchase a vehicle.

Kimberly Eastman

9 de ene. de 2016

Ron is top notch at the DeLuca Toyota service department. He takes awesome care of my car.

Doris McElwaiin

7 de ene. de 2016

Everything was wonderful, except the donuts are gone by 9 am. We really don't come for that anyway but would love to have one, of course.We were treated very well, things were done in a timely manner and completed asexpected. So far, has always been a pleasure.

Sally M

7 de ene. de 2016

We spent 2 1/2 hours looking at cars to buy or lease. Once we settled on the car and price, it took another two hours to do the financial paperwork and drive away.

Marlene Oswald

6 de ene. de 2016

Staff is friendly and the facility is comfortable and pleasant.

Tom Young

3 de ene. de 2016

Friendly, efficient, as always. However, requiring a certain number of characters in order to qualify for submission is rediculus.

Hertz

1 de ene. de 2016

Buying process takes waaaaay too long! 10 am to 4:30 pm is tooooo long.

Avia Sutherland

1 de ene. de 2016

Enjoyed dealing with Noah Saunier. He was very patient, polite, & understanding.

Bob Teeters

31 de dic. de 2015

Excellent job. Great food at the cafe. Would come there to eat without seeing the service Dept.

Mary Jo

31 de dic. de 2015

The service was excellent. The wait seemed long, but the Service Dept. was extremely busy, and my car was even washed on the outside!

B. Monforte

31 de dic. de 2015

We purchase a 2015 Toyota RAV4 XLE at Deluca Toyota and had a wonderful experience throughout the entire purchasing process. Our salespeople Joyce and Neil, were easy to work with and there was no pressure to buy. They were informative and knowledgeable about the vehicle, explaining all the options in a manner we understood. Steve, the Sales Manager, was fair and receptive to us throughout the negotiation process. Based on our situation, Laz, the financial manager, explained the benefits of leasing over direct purchase which was a win-win situation for us. The car was delivered to us as promise and we met Marty, in the Collision Center, who coordinated the interior and exterior treatments of our vehicle as promised. On the day of the treatment, Marty coordinated our future maintenance and treatment services both on the same day for our convenience.

Richard Johnson

30 de dic. de 2015

A am so happy to share my recent service experience at Deluca Toyota on Tuesday, Dec. 29. I went for a oil change but other repairs were required. The service tech. Marcie took me to the car to show me the problem and to meet the mechanic who would be fixing my van. It's 12 years old with 109,000 miles so things begin to need attention. During this process she also indicated that since the valve cover would be removed it would be good time to replace the spark plugs since it's 12 years now and recommended by the manufacturer, this made sense to me. So the story is I am so pleased to get the van repaired, the work done well, and the recommendations were expert and professional. Thank you for your fantastic organization from start to finish, this included a rental car at no expense by the way and I also had coupons that were honored. Thank you all a job well done.

Victoria McKenna

30 de dic. de 2015

I trust Deluca and Mr Ken Green with taking care of my Prius V .Mr Green us detail oriented, professional, and provides top level service

gonzo

30 de dic. de 2015

Factory recall taken care of. Looks great! Took a long time to get in but they were very nice about scheduling as soon as the dashboards came in.

Peggy

27 de dic. de 2015

Less than 45 minutes for service and free car wash

Joseph Whjte

27 de dic. de 2015

Sales (Jame V) Victor, Salesman, and the credit representative could not have been better. This is the fourth Siena VanI have purchased from De Luca in the last twelve years. and in all my ownership's only problem when one vehicle had a defective battery. De Luca had the car towed and the battery replaced, with NO CHARGE! . I have purchased numerous automobiles from dear ships both in New York and Florida and De De Luca tops them all in all areas.

Scott Provost

25 de dic. de 2015

The best customer service, hands down of any car dealership in Ocala.

Jeremy Kennedy

25 de dic. de 2015

Very friendly and informative sales person. Easy to communicate with and no pressure. Steve Rodgers at Deluca Toyota was very personable and did not pressure for a sale and gave the internet pricing without us showing proof that we searched online first.

Fred Collins

24 de dic. de 2015

Excellent service though lengthy for an oil and filter change. Amenities are outstanding.Leroy, the CSR, was polite and efficient.

MissElle

23 de dic. de 2015

Carlos Escobar, the salesperson, was so helpful. He was not pushy, but very understanding. This was the first time in 30 yrs that a salesperson came out to the car and demonstrated the features of the car with us. Adam Phelps, the financial manager, was very helpful and patient walking us thru the leasing process and the insurance extras. Overall our buying experience was excellent and we would recommend DeLuca to anyone.

Barbara Greenwood

23 de dic. de 2015

Exceptional service, Exceptional Salesperson (Heidi Fountain)I really like my new Toyota Camry and it came with a full tank of gas.

pete

21 de dic. de 2015

quick oil change on a Sunday morning. got me in and out fast and washed the vehicle.

Josh Stephan Owner of hood techs llc

21 de dic. de 2015

I have 2 Toyota tundras that get serviced quite often. I pull up to service bay and I'm greeted right away. I'm led to a friendly service advisor and taken care of quickly with a friendly manor. Nathan the service manager is a great guy. Been working with him for years

B Jerald

20 de dic. de 2015

Sales person was excellent (Victor) as was the management team. They took great time and care to get me into the vehicle I was really wanting. No heavy pressure and no expectation of things didn't line up. Overall, the best car buying experience I have ever had.

Ed Daly

20 de dic. de 2015

I brought my Sienna in for a routine oil change and the technician found a serious oil leak in the steering rack. Deluca had the required parts in stock, supplied me with a vehicle overnight andpromptly repaired my vehicle. Very happy with repair.

Paul

18 de dic. de 2015

The people we worked with where friendly and very knowledgeable.

Ritt Schiano

18 de dic. de 2015

Service was quick and efficient. Car was washed and ready to go.

Clarence Bal

18 de dic. de 2015

very good and very good service even wash my car handled things very good nice people

James

18 de dic. de 2015

Customer service worked with our Auto insurance company to make this repair painless as possible for me. The work was done in a timely manner and the car looks good as new. Very pleased with the work.

Chris Obert

18 de dic. de 2015

Excellent customer service, as always with Ron. Great dealership!

Cathy Duersch

18 de dic. de 2015

quick service. thank you. this was a service trip this time. I did not purchase a car this time, but have bought 2 from this dealer in the past.I did call however to schedule an appointment and no one answered the phone. Attempted 3 times, gave up and went in Wed, morning with no appointment.

Party

18 de dic. de 2015

This must be the 7th Toyota vehicle I buy, my experience is always the same, EXCELLENT, will always come back.

Michael Kroitor

17 de dic. de 2015

What can I say they did a phenomenal job and I'm extremely pleased but I didn't expect any less your collision department is always been wonderful . I refer everyone over there keep up the great work .

Jacqueline Barnes

17 de dic. de 2015

Paco went above and beyond in getting my service done with my extended service policy.

Miriam V Backes

17 de dic. de 2015

Great service tech was very courteous I had a pleasant day thank you.

Frances Bowman

17 de dic. de 2015

I have had several Toyotas and I have used Deluca Toyota for service and repairs on all of them. I am always treated well by all the people that I have contact with. They check my car over from bumper to bumper every time I have it in for service.

V. Jean MacLean

17 de dic. de 2015

I ENJOY bringing my car here ... no surprises & you take care of the issues!

Alice Duffy

16 de dic. de 2015

Tamara was excellent. She was very professional, knowledgeable, and willing to assist in any way.

Jim

16 de dic. de 2015

Our trips to your dealership are always pleasant. We are especially pleased with the wonderful service that we get from your service rep, Marcie. Jim. and Yvonne Smith

Author

14 de dic. de 2015

Deluca Toyota always provides the best experience possible!

Doug Taylor

14 de dic. de 2015

In on time and work was done in the time they said it would be done,

A. Turville

14 de dic. de 2015

5000 mile check up. Everything went smoothly, as it has every time I've had my cars serviced.

Maria Bowersox

14 de dic. de 2015

Great car dealer I have bought 2 cars from DeLuca Toyota and they also service my cars. Love my Prius C it is a great car.

Carol King

13 de dic. de 2015

Appointment for service was on time. Service rep did a great job.

Jerry Seaman

13 de dic. de 2015

excellent service ~~ should hire more like Ken Greene!

C. Armel Nutter, Jr.

13 de dic. de 2015

I was very satisified with the service I received. The attendant was quite cordial.

Florence

12 de dic. de 2015

All the staff is so courteous and helpful and they make you feel like you are part of the family. Very well organized, thorough, not pushy. Very professional atmosphere, knowledgeable staff members and an amazing facility. Thank you for your excellent service.

Jan Moose

10 de dic. de 2015

I have had my Lexus serviced at Deluca Toyota since its purchase in 2007. Each time Gary Bradley oversaw all the work being done, so when I drove away I absolutely knew I'd be fine until the next service appointment. This time when I drove away it was without that certainty because he is no longer head of your service department.

James M Cummings

10 de dic. de 2015

The service staff is efficient and extremely polite. They did forget to check the pressure in the spare tire which had given me a low tire pressure warning while I was up in the cold weather.

Mark R

10 de dic. de 2015

Thanks Mark, Tarae, & Eddie at DeLuca Toyota for giving my wife and me a great experience and price buying our new car! My wife and I wasted several hours at another dealership before stopping in at DeLuca and the experience was night and day. Everyone we spoke with including Mr. Deluca was super nice, straightforward, and helpful. Thanks again team Deluca!

Paul

9 de dic. de 2015

You have a first rate operation, service and employees

Louise Pursley

9 de dic. de 2015

Very pleased with service. Jason, the service rep, was very accomadating.

Jerry Lee Taylor

9 de dic. de 2015

Nice people, pleasant experience. Thank you.Wouldn't hesitate to go back. Would buy another car there.

Tom W.

9 de dic. de 2015

First time customer at DeLuca Toyota after an unsatisfactory experience at another Toyota dealership in Florida. Service Advisor Leroy Robinson, Mechanic Tom and Service Manager, Johnnie Dyous, all provided terrific customer service. Will bring all my Prius service needs to this dealership.. Way to go Leroy, Tom and Johnnie!!!

Jim Hill

9 de dic. de 2015

Fast, professional service, Great facility...the service advisors and greeters were courteous, professional and interested in their jobs. I came in early, they still took care of me right away and then asked me if I wanted the car washed. I, of course did. This dealership really does an excellent job of responding to customer needs.

Jerry Blanchette

9 de dic. de 2015

My service writer, Leroy was outstanding! He was super courteous, knowledgeable and friendly. He got us in and out in record time. Nicholas was also a tremendous help.The new showroom and customer lounge was a fantastic improvement!

J. R. Tabor

8 de dic. de 2015

We are so pleased with your service department. All the employees are polite, pleasant, and helpful. There have been numerous occasions when I have brought my car in and asked for something to be done only to be told it wasn't necessary. You don't waste my money on things that are not needed, so when you do recommend something should be done, I know it must truly be necessary. I am impressed with your honesty and trustworthiness. I have been coming to you for 6 years now, and have never had a problem, ever! Thank you.

Ed Fenstermacher

7 de dic. de 2015

I would like to give a special thank you to Ms. Ariana Jordan. When I had my car serviced over at the old facility, Ariana would always take care of me. When I came up for service at the new facility, I was told that Ariana was no longer there. I have always felt that Ariana was very special. She always greets you with a smile and acts and dresses professional. She represents DeLuca very well.Also, my wife and I finally had the opportunity to meet and talk to Mr. Deluca. Great guy - easy to see why he's been so successful.

Migdalia Hernandez

6 de dic. de 2015

I recently relocated from Miami and must say that I was very impressed with the excellent customer service and professionalism that was rendered to me on my first visit to Deluca Toyota. I must admit that not only is Deluca absolutely beautiful but the service, waiting time and customer service has exceeded my past experiences in Miami. Leroy Robinson was extremely helpful and kind when I had called trying to find the place. I would also like to mention Yenise and Mr.Victor Betsayad for their customer service as well. I rate my personal "First Impression" on a scale from 1 to 10.......a "10" which is the most important because it's the one that will define a person's experience to be either a positive or negative one that will reflect on your business as a whole. I know first hand from striving always to make it a pleasant and positive experience to our patients that in turn they would recommend us by word of mouth and also give excellent surveys. Your employees are an asset to Deluca Toyota and I would like to thank you for a wonderful experience.Sincerely,Migdalia Hernandez

A Satisfied Customer

6 de dic. de 2015

Marcy was fantastic, the service was very timely and the quality was outstanding.

Quality control retired airline inspector

5 de dic. de 2015

Tour of facility---Toured the MT service bay facility---with speaker talking to the MT bays and not to the guests.That was the end of "tour through the Facility(mini golf course ???) Show room seating---Talking to 50 guests---no speaker system--talking around corners----What is VIP customer service ---what is ToyotaCare nothing was discussed or explained.Poor presentation. Mr.DeLuca could have made a token visit.

Jennifer Mikula

5 de dic. de 2015

I was so very impressed by the courtesy of every staff member that I encountered. I was there for a service/repair appointment and was "wowed" from the moment I drove onto the lot. Pristine, orderly, organized and welcoming. My Service Advisor, Marcy Coulter, went out of her way to keep me informed of the status of my repair work and length of time to be taken to get the job done. I was offered light refreshments and then about one hour later some gentleman came by and offered me a bottle of ice cold water. I was able to sit in an area that was quiet and allowed me to set up my IPad and continue to do my work. There was a large beautiful area with holiday music playing with comfortable lounge chairs as well as another area filled with round tables (linen covered) , poinsettias as center pieces and big screen TV for your viewing pleasure. There was a salon and gift shop as well. Every base was covered.Checkout was a breeze and again the clerk was extremely friendly. My car had been washed and was ready for me to drive off of the lot at my convenience. This was truly a wonderful experience. Kudos to FrankDeLuca and his Team.

Joanne

4 de dic. de 2015

I was in and out in less than 1 hour and they washed my car too.

Roger

3 de dic. de 2015

First rate! Received recall notice, called for appointment and came in on time. Had coffee, received car at estimated completion time and left.

Nancy

30 de nov. de 2015

The service dept is well run, friendly and efficient.

JOHN OLEON

30 de nov. de 2015

Great service--immediate response to my request--no hassle!!!

Cristy

29 de nov. de 2015

My Rep was very informative and very helper with my concerns.

Guy Troiano

29 de nov. de 2015

Jackson Quisenberry and Frank DeLuca were charming and helpful as usual. We love our new Rav4 LTD!

Carole Corcoran

26 de nov. de 2015

Ken Green always takes great care of my Prius and me. He's very professional! Thank you all!!

Rudolph Schasel

26 de nov. de 2015

greeters very courteous, was told to see Marcy (service writer)she is just perfect, great personality. Car was serviced fast and efficiently.

Carolyn B. Grissom

23 de nov. de 2015

Each of my experiences of buying vehicles from Deluca Toyota were good, but my visit and purchase of my new Highlander last Sunday afternoon was the best of all. Tim Pipepenburg, the sales associate, was very helpful, knowledgeable, and attentive to me and my dear friend that came with me. Chad helped me with the extended warranties. The new building, with the variousamenities for enjoyment and comfort of employees and customers, are exceptional. Thank you, Mr. Deluca, for keeping your standards high and providing a great all round experience to the people of this area who are either looking to buy or to have their car serviced!

Becky

22 de nov. de 2015

Great customer service from the time I pulled in the Seevice area until the time I left.

Russ Vaughn

20 de nov. de 2015

Everything was great. The service was 5 star and was totally satisfied with my experience.

Clint Burke

19 de nov. de 2015

Very pleased with customer rep, and service technician.

Delbert Bollinger

19 de nov. de 2015

Everything was done efficiently and timely. We were very satisfied.

Marge Mauro

18 de nov. de 2015

Very Satisfied with the service. They are efficient, thorough and very accommodating.

Barbara Crumley

18 de nov. de 2015

Clean facility, friendly. Had a cup of coffee and a donut. Love having you close and convenient.

Judy

18 de nov. de 2015

Our visits to DeLuca Toyota are always pleasant and comfortable. The customer gets treated courteously. The service is always explained verbally as well as in written form.

Roger Laible

18 de nov. de 2015

Tracy was "Right On."Explained in and out very well.Pleasant & well informed. Thank you - Roger Laible

Dee

18 de nov. de 2015

I took my car in for general maintanance, I had made am appt. online (so easy) . When I got to the service dept. They room me right in. Leroy was my technician. LEROY is the man. He told me "I have had everything done that needs to be done and the car is inGREAT SHAPE! !!" I was shocked they didn't try to sell me something I didn't need. The next time I take my car in to DeLuca service dept. I will ask for LEROY. THANK U DELUCA TOYOTA

Charlie

18 de nov. de 2015

Marcy was extremely helpful & courteous. They got my truck finished in record time

Candy Brown

18 de nov. de 2015

I have just two things to comment on:1. I told the gentleman at the desk that I was not leaving and would be in the waiting are. I was still called on my cell phone three times, but I had put my phone on mute to not disturb the other customers. I noticed several other employees coming to the waiting area for other customers.2. When I got home, I noticed many white colored splashes on the interior side panels of the front doors. These wiped clean with a damp cloth, but this should have been inspected before releasing the car back to me.

Happy In My Venza!

17 de nov. de 2015

After getting off to a somewhat rocky start I can tell you that Deluca Toyota stands behind their buying process and products. I purchased a vehicle that could not do what I needed it to do on the advice of someone in the dealership. When I went back to them with the issue they worked with me to make it right! A special thanks to Mr. Drew and Mr. Noel for helping me along with Mr. Stockman in finance. Additional thanks to Mr. Deluca himself for adding the personal touch by giving me a bag to move my things from the old vehicle into my new one as well as a very nice key chain for my new Venza SUV. I can say for sure that these people make it right!

Kyle Nizer

17 de nov. de 2015

I was very pleased with every aspect of this dealership. Noah was very professional, polite, and informative. The sales staff worked with me for 3 days to give us the best deal in all of central Florida. I live an hour and 45 minutes away and they did everything they could to make me feel comfortable with the trades and deal that we were getting before my wife and I drove all the way out there. They will definitely be my first choice in the future when it comes time for me to buy again. And the drive was well worth it.

Sharron Fudge

16 de nov. de 2015

I have had my previousr Lexus sedans serviced with you, but have been taking my 2015 RS350 to the Tampa dealership for the oil changes. This time it just wasn't convenient, so came back to Deluca.Very nice customer service area, and the technicians were very pleasant. Told me it would be about an hour, and ended up oil change & car wash in 45 minutes. Good job.thanks

Carol P. Anderson

15 de nov. de 2015

Extremely satisfactory in every aspect. Each visit, every employee of DeLuca Toyota is friendly and helpful.

Jesse and Deborah Simmons

14 de nov. de 2015

Service manager Leroy very pleasant and helpful. He has a positive attitude.

carlo E.

14 de nov. de 2015

I received great service from my dealer, and customer service dept. I will tell people about you. I am very happy with the service department.my husband was happy with the service I goy, that he turned around and bought a new car too. A 2016 Toyota Camry. He had to keep up with the Jones you know.

Jack

14 de nov. de 2015

I was treated well and never pressured. The price was competitive and they did all they said they would--and more. I special ordered the exact 2016 Tacoma I wanted and it arrived with an extra option that was thrown in for free. There were no negative surprises.

Walter Seefeld

13 de nov. de 2015

Everyone was most helpful and assisted me in any and all ways they could. The person outside Who referred me to Leroy in Service. Can't thank Leroy enough for all his expertise and guidance.Dina Salas was very professional and knew her subject.

John Bennett

13 de nov. de 2015

Purchased my 2006 Tundra SR5 Double Cab from here in 2006. Been a wonderful truck. The dealership, sales staff, service reps, techs, and everyone/everything about DeLuca Toyota has been beyond excellent. This truck is the first vehicle that I've let the dealership do everything on. I now have 164,000 miles on it and plan on making 400,000 before I trade. Thank all of you for your excellent service. John

Dana A Lips

12 de nov. de 2015

Arrived without appointment, greeted by Service Staff with a smile, I was escorted to Service Coordinator and processed request and keep me informed thru the Service Process, as always was advised about condition of tire wear, fluid levels, brake wear upon completion. Oh hell this is about my 7th visit for Service and have always been treated well, all the associates I have interacted with have always been courteous and polite no matter what the request might be!Showroom waiting area and general appearance of the dealership property is immaculate, also had time to get a quick bite to eat at refreshment area, fresh delicious and a good assortment available, generous portions for the price!

Patricia Stanislas

12 de nov. de 2015

Totally satisfied with service. Performed in a timely manner. Personnel friendly and helpful..

Mike Benes

10 de nov. de 2015

Very satisfied with entire experience while getting my Toyota Prius serviced on scheduled maintainence

Leon Saucier

9 de nov. de 2015

The service department is Always professional and courteous. Marcy Coulter is the best. Thanks Marcy..

Doug

7 de nov. de 2015

Good service but a little slow getting you back to your car after service if you are waiting

Jacquie Hecht

7 de nov. de 2015

Ken Greene never disappoints! Although experiencing a very busy Friday my car was done in an hour. He's always professional as well as personable. Has that caring attitude which makes you want to come back. He'll even tell you that there's lobster today. Well they ran out but the crab was fab! Love the new digs. Enjoyed the wait,had lunch & brought a friend.Thanks for A1 service.

Bernard Vollert

7 de nov. de 2015

Everybody is friendly. Work done is very good. Coffee and donuts are the best.

Harry

6 de nov. de 2015

It was the normal great service at DeLuca Toyota. Paco, my service rep, provided outstanding service as he always done. The facilities for the customer to use while they wait are super. It is really enjoyable to have your car serviced at DeLuca. My wife says the manicurist that did her nails while we waited for the car to be serviced was outstanding.

Bob B

5 de nov. de 2015

Service Rep was courteous and efficient. Car was ready at time Service Rep promised.New waiting facilities are excellent.

Robert McCouan

5 de nov. de 2015

Kenneth Greene my service advisor was very helpful. He answered several questions that I had about my Prius. He also took me out to talk to a mechanic about the batteries because the car sits for a while. Marty Jordan was great at getting my window film problem fixed. Gina Salas told me about VIP service that I was available for. Everybody was helpful. I enjoyed my visit very much. Thanks

Michael S. Gold

5 de nov. de 2015

EXCELLENT!! Victor was outstandingly helpful! Chad was also very helpful.

M G T

5 de nov. de 2015

Al personnel were very polite and Curtis. I felt very good the help and information I received.

Candy Brown

5 de nov. de 2015

From Brenan in Sales and Adam in Finance; this could not have been a better experience. No one was pushy, and I feel that both of these gentlemen went above and beyond in order to put me in the car that was best for me, with a finance arrangement that fit perfectly into my budget.

Jon & Sherry B

5 de nov. de 2015

We recently came in to look for a new car and was quickly showed a 2016 Corolla . We liked the car and was taken on a test drive , the deal went fast and our car was taken as a trade in and we left the lot that night in our new car or so we thought . Over the next month we were called back and forth many many times and spent countless time at the dealer to continue bringing in proof of income , and other items needed to finish our deal . We were told not to pay any more payments on our car and to contact the lot we had our car through to let them know Deluca would be paying off the remainder of our loan . We received a call from the financial department exactly 1 month after taking possession of the new car and was told we had a few more papers to sign so we went in to finish up our paperwork . It wasn't until they got us in the office that we were told we weren't approved for our loan after all that we would be getting our old car back and that we now had to call and make arrangements with our old cars dealer on our late payment due to the fact he had never been paid off as we thought. So now a month later MANY wasted hours at the dealer running papers back and forth and showing off our new car to friends and family we are faced with coming up with the late payment to our original car dealer and facing friends and family is humiliating trying to explain why we are back driving our old car. This has to be the WORST experience I have ever been through , we feel lied to and manipulated the entire last month. We should have been told from the start our loan may not go through and that the deal wasn't a for sure thing , when we got a call to remove the stereo out of our old car and removed it we were under the assumption then it was a done deal , we were told the only way we would recieve a call to remove these items is if the deal was for sure going to go through. We had no idea that we were again wasting our time and going to face possible repo of our old car due to missing the last 3 payments !!! I will NEVER come to Deluca again or refer them to anyone.

Dorothy A Charles

1 de nov. de 2015

I received great service and Everyone is friendly and helpful at DeLuca Toyota The only dealership I use when I'm in Florida for the winter

Vaughn

1 de nov. de 2015

Service department is the best. Also body shop had to buff out an area of the car (was a former problem at delivery). They were great also. If the sales department was as great as the service department, DeLuca Toyota would be the perfect dealership.NOTE: I answered "yes" to recommending this dealership, however, mainly for the service NOT the sales department.

Ron

30 de oct. de 2015

Another very good service experience. Just a really great dealership overall!!!!

EVELYN KAPLAN

30 de oct. de 2015

MR. ROBINSON WAS VERY ATTENTIVE AND HAD THE WORK COMPLETED IN A VERY TIMELY MANNER

Joe T

30 de oct. de 2015

Ken Greene provided all the needs for my Prius as Service Advisor. Quick and excellent service.

Austin Zimmerman

30 de oct. de 2015

DeLuca Toyota is an exceptional dealership, and the Prius is an exceptional vehicle. I just purchased my 2nd Prius, because I had such a wonderful experience with the first one that I had purchased in 2012.. I selected DeLuca Toyota to service my original Prius when I moved to Florida two years ago, and I have always been treated as though I bought the car at DeLuca Toyota. Their service department and all the DeLuca staff are a wonderful group, I absolutely love the dealership. I traded up from a Prius Two to a Prius Four. It is hard to believe it is the same vehicle, the upgrades are amazing. I love.my new Prius, and truly love the DeLuca Team! Great job to all. Thank you Victor for making this possible!

Harold Provins

29 de oct. de 2015

when i brought my car in for body work, asked the person that when they were finished with the work they could contact the service dept. & get the 25000 mile work done being as the alarm was up. they wrote it down but it never happened,so i guess i will have to make another trip down there

Cyr J Parent

29 de oct. de 2015

Easy to get to the facility and the service people are very accommodating? The repair got done in the allowed time. The waiting area is fantastic!

Jerry Smith

29 de oct. de 2015

Very good dealership and excellent people. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Anna Lou Busboom

28 de oct. de 2015

The entire process was excellent. The customer service and attention to detail exhibited by Nathan Mennenga and Johnnie Dyous was perfect. This is an example of the type of customer service that makes it a pleasure to do business with DeLuca Toyota. Thank you!

Peggy Marion

28 de oct. de 2015

Excellent and sufficient service, Leroy Robinson ASM was efficient, polite and very pleasant.

Shirley P

28 de oct. de 2015

I just can't say enough about DeLuca Toyota service.I made an appointment, they were ready and had them car back to me in superfast time.I didn't even have enough time to look through their beautiful new center.

Thomas Klotz

23 de oct. de 2015

Pleasant experience from beginning to end of service.

Patricia Shumard

22 de oct. de 2015

We look forward to go to Deluca to get our car serviced.

Ed Sobolewski

22 de oct. de 2015

Quick greet and meet when pulled in. Quick paperwork and reason for appointment. Staff friendly, area well kept clean and ample.

Joe Saladino

21 de oct. de 2015

Having purchased several Toyota vehicles, and a few of those from Deluca Toyota, I am not new to the buying experience, sales department, financing assistance and customer and vehicle service throughout the entire process. Always fast, efficient and courteous service, why go anywhere else?

GORDON LITT

21 de oct. de 2015

I was very satisfied,it was the easiest car buying experience that I have ever had.

KCorona

21 de oct. de 2015

anytime I arrive at DeLuca Toyota I am always greeted by everyone with a happy attitude, and the service is great

Anna Bartels

21 de oct. de 2015

Victor Betsayad is an exceptional salesman. I wouldn't hesitate to buy another car from him. He is very knowledgeable, kind and patient. Victor sold me a 2016 Scion IM and I love it.I also in 2008 bought a brand new Scion XD and loved it. During those years since when it got time for my check ups I got to know Marcy Coulter. All the above things I said aboutVictor goes for her also.She makes the service visits so easy and pleasant.Both are lovely people to deal with..

Wilfredo Ortiz

21 de oct. de 2015

De Luca Toyota is a beautiful dealership with friendly customer oriented service. I purchased a new Venza in April. It is my first Toyota purchase and my first experience with the service department. The service was beautifully handled by your service agent. He gave me a parameter for the time the service would take and the maintenance performed did not take any longer than the time parameter I was given. Also the agent made sure to remove the floor mat and steering wheel covers and drove the car into the service entrance where I picked up my car. He definitely went the extra mile to give me a great customer experience. He is a credit to your dealership.....W. Ortiz

Kathy Jopling

21 de oct. de 2015

We purchased a 4Runner in 04. Over the years we have experienced great service from DeLuca so when it was time to replace the truck DeLuca was the place to go. The sales team were very helpful. Perhaps in 11 years we'll be back to sales floor. We will be going to DeLoca for all our service between now and then

Janice Porter

21 de oct. de 2015

Our salesman, Neil Schneeweiss was terrific. He was very knowledgeable and helpful. He was He was one of the nicest we have ever had the pleasure of dealing with.

ND Payne

21 de oct. de 2015

Service was done in a timely manner and everyone was pleasant and courteous.

Thomas

11 de oct. de 2015

My routine maintenance check was immediately tended to and completed on the predicted time. Everyone was courteous and knowledgeable.

Amando Z.

11 de oct. de 2015

As always Deluca Toyota was awesome. Have done business with deluca for many years and will continue to do business in the future. We are always treated with the upmost respect and we value that so much. Thank you deluca again for another great buying experience.

Nancy Dicjinson

10 de oct. de 2015

Very happy with the car and my experience with the dealership and the employees I worked with. My salesman was very informative and helpful in helping me make my decision. Shopping for a new car has never been my favorite shopping experience, but at DeLuca Made it a ple

Victor

10 de oct. de 2015

My thanks to our salesman Victor for his help and professional service. We got the vehicle we wanted for a reasonable price. We are happy with our Tundra

Harvey Fahrenthold

10 de oct. de 2015

Your service rep, Andy, was most courteous and helpful. A pleasant experience and limited wait.

Barbara Burley

10 de oct. de 2015

I was very impressed with Mr. Ds cafe. I opted for breakfast and it was delicious. The presentation of the food was superb and the level of professionalism and the cordial interchange with the owner, cook was very enjoyable. It made my wait time very enjoyable. Marcie Coulter was also excellent, and very thorough and a joy to work with. I will definitely request Marcie next time in. I even got to see Mr. Deluca as he was being filmed for his advertising spot!I'm very pleased I have. Toyota Avalon!Barbara Burley

Francis Halas

6 de oct. de 2015

Overall a great experience. Our salesperson, Heidi, was terrific and listened to everything we had to say.

Easy Does It

5 de oct. de 2015

DeLuca has the state of the art facility and very personable associates. Not only did I get a car wash with my oil change, but I also had the opportunity to get a ride to and from a rehab center. I got to comfortably visit my husband while getting a chore done!

Ron

4 de oct. de 2015

This is an excellent dealer I have purchased 3 vehicles from them.

George Dath

30 de sep. de 2015

Marcie Coulter is the service person that I deal with and I have been 100 % with my relationship with her. She is always honest and you feel that she is your representative with the company.

The Robertsons

29 de sep. de 2015

I want to take the time to thank the service department manager and team at Deluca Toyota for having our backs and being in our corner when we recently had the radiator water pump fail on our 2003 Dodge Ram we just purchased less than 3000 miles ago with only 85000 miles on it. The warranty company was dead set against paying to replace the radiator as it was damaged per the service departments evaluation of the truck. They stated it was cracked due to the pressure built up by failure of the water pump. The warranty company stated it was the radiator that caused the water pump to fail. Which came first the chicken or the egg? Deluca claimed it would cost us over $1000.00 dollars to replace the radiator, hoses and thermostat. They stood their ground and stated they would make the necessary repairs and they would fight it out with the warranty company themselves. Many people only write about the bad, but Deluca has proven that they do care about their customers. Thanks again. The Robertsons Morriston Florida

Richard Domschine

28 de sep. de 2015

I had my 2005 camry repairedIT cost me over $1000 I drove it home put in my garage two day later took it out and my check engine light was back on called DeLuca thay stated something else was not right and I had to sign to have fixed .I cannot state what I think but two days .and in my garage???

Charles Belcher

26 de sep. de 2015

Service was excellent had a nice lunch and the new facility was great.

Laura Dempsey

25 de sep. de 2015

Very good service. Way better than other dealerships.

Harold Wayne Prewitt

25 de sep. de 2015

I have bought five Camry's at this dealer, and have been very satisfied with the dealership, the sales staff and the service department! Would recommend them to anyone! Our latest purchase was a 2015 Camry Hybrid, which replaces a 2012 Camry Hybrid. I have also owned in the past a Toyota Tacoma pickup, a Cellica, a Prius, a Sienna van , and a corolla. We never had a repair bill on any of our vehicles. Toyota's are all excellent cars!

ROY WADE

23 de sep. de 2015

GOOD SALESMAN ,ONLY PROBLEM THEY DID NOT EXPLAIN HOW DIFFERENT THINGS WORK ON CAR,

Shirley Beattie

22 de sep. de 2015

First class service all the way. Well trained and polite service staff, a lovely waiting area. The only thing I would change is a healthier snack offering with the coffee - donuts don't do it for me! Justin was professional and everything I would expect from a DeLuca employee.

Eleanor Miller

20 de sep. de 2015

DeLuca Toyota in Ocala is the Taj Mahal of car dealerships nationwide, I'm sure!Each level of service is conducted courteously, efficiently, thoroughly. And with an attitude of really caring about you and your car. After leaving your car in thecapable hands of the service department, you enter a handsomely designedwaiting area, complete with complimentary coffee, doughnuts and later a roaming 'waiter' offers water. If your appetite seeks a more substantiverepast, there is Mr. D's Cafe, with a menu to match a NYC new age deli, attended,once again, by a thoughtful, energetic, engaging staff.Of course, the main objective is service to your car. I bought my Highland Hybridin 2006. It has never been serviced by anyone else. The work is always done in a timely manner, the car is returned in cleaner condition and perfect working order.If they need extra time, a complimentary rental is offered. And if you choose towait, well, there is a gentleman available to shuttle you to a movie, the mall, andonce, in my case, the YMCA where I could enjoy a swim! And, by the way, I speak as a person who has dealt with car dealerships from Atlanta, Ga (Porsche), back yard mechanics ('63 Comet Convertible-Homestead, Fl.), local dealerships (Miami), and multiple trucks owned by my husband, for 50 years.I do not know Mr. DeLuca personally, but he is a brilliant business man!

Janet Morel

19 de sep. de 2015

Everyone Treated us nice, car finished on time. We look forward to buying all our New Cars there and having them serviced there.

otowron

19 de sep. de 2015

I could not be more pleased with the overall experience I had with the Service Department. The service required was for a Toyota recall. The courtesy of the staff was refreshing. The response to my special needs, as I was unable to bring the auto to the shop, was outstanding. I gladly give Deluca a five stars.the courtesy

Kim

19 de sep. de 2015

As car buying goes, was actually a pretty good experience -- since talking prices and negotiating is never something fun for me, I could not say it was a fantastic experience or that would be a lie, but it was a LOT less painful than I have ever experience in the past. The only drawback was the time delay from the time I said I was ready to execute the contract and the time it took to actually get to the loan officer and conduct the transaction. That took longer than I expected. My suggestion is that in the future, if there is a back-up, have the customer sit in the more comfortable lobby chairs and not at the harder ones in the salesman's office.

JAMES HALL

18 de sep. de 2015

ALWAYS COMPLETELY SATISFIED WITH THE SERVICE AND ATTENTION I RECEIVE.

Angela Brown

18 de sep. de 2015

I was notified that I had VIP status. Different doors were opened to us. I am amazed at the people orientation of each of the staff persons I meet when I visit. No matter what their position they all smile with a genuine warm greeting. Amazing. I was told that the 30000 mile check up and the recall fix would be about two hours. The car was ready in a much shorter time. Pleasant experience.

Mike C

17 de sep. de 2015

Exceptional experience on our new van purchase. This was our second new van purchase at DeLuca & we were very impressed with the total experience at DeLuca Toyota in Ocala, FL. Can't thank you enough........

JUlius Kiser

17 de sep. de 2015

Good service. Efficient intake. Clean and pleasant facility.

Joe kolozi

17 de sep. de 2015

Always good service. When I have questions the answeresare always explained thoroughly.

V

12 de sep. de 2015

Everything was great...from the greeting to the service tech, everything was great. This was my first check-up and everything was handled great. Including the snacks and cold water. Car was finished before time and I have no complaints. I really came to this dealer cause my husband has a Highlander and he always bragged to me how happy he was with your service. I just hope it's that way every time I come in for service.

James White

11 de sep. de 2015

Very please with the service department!! So far this is all we have used at Deluca.

Beverly Buzzard

11 de sep. de 2015

The team at Deluca is always courteous, professional, and prompt.

Steve Kuhlman

11 de sep. de 2015

Good deal on the Avalon - Fair Trade In - Our salesperson Jackson Quisenberry was very informed and professional. Excellent experience

susan davis

10 de sep. de 2015

Facility was extremely clean. Furniture in waiting area is comfortable. I especially loved the caf. The food was good, the staff was friendly, and I was hungry. Eating is a great way to pass the time.Ron Rowles was our service representative. He did an outstanding job--friendly & efficient.The repair was done quickly & I assume correctly (air bag recall).I have resided in this area for six years and was very displeased with previous dealership services.I will give all future business to Deluca, even though I must drive farther.

Pat Shumard

10 de sep. de 2015

Very pleasant buying experience. The man that processes paperwork very patient. Would buy from this dealership again.

Walter Scott

9 de sep. de 2015

I have always loved going to Deluca Toyota to get my car serviced. Marcey was my service rep on this trip. She has been with Deluca a long time. You are confident she will do right by you. The new home of Deluca it is like going to the mall, they will take you to the mall if you wish. Believe me I have bought and had new cars serviced in a lot of dealerships over the years. Some places where dumps and you could not trust them. But this dealership you can get your car service in a lovely and in comfortable sitting. Most of all you can trust them. Even the mechanics work in a nice work area.

les loecher

8 de sep. de 2015

Excellent service.All service contact very satisfactory

Judy spencer

8 de sep. de 2015

Taken in for recall. Also service done at same time. Service excellent

Pamela Reed

7 de sep. de 2015

Tracy at the service department was so cheerful and helpful. New facility is WOW! Everyone was very helpful.

hand420

7 de sep. de 2015

I drive a Disabled van with very expensive hand controls, I'm always worried places are going to mess up my hand controls from the beginning to the end they made me feel totally relaxed about how my van was being handled. I highly recommend them to anyone with a disability.

Richard

7 de sep. de 2015

Service was excellent. Routine service but I had another issue several days later which needed attention , and I was able to get in and out in 45 minutes.

Roland

6 de sep. de 2015

Excellent service. Beautiful facilitties and we were treated courteously especially by Victor

Julie

5 de sep. de 2015

Excellent!! Love the new building. Love the little caf. I have purchased my last 2 Toyota's from this dealership and will buy my next one here too. Love, Love, Love Deluca Toyota. I didn't have a repair done just regular 20,000. My appointment was at 11:30 and out by 12:15. Amazing at how fast it was. The staff was very professional and courteous. I can't complain. This dealership is hands done the best I've been to and I have owned Toyotas since 1986 when I bought my first little truck. Thank you Deluca Toyota for keeping me in the Toyota family.

Joann

5 de sep. de 2015

I have found the people who work at Deluka to be pleasant, honest, and knowledgeable. I don't mind having to wait for my service to be completed in their new waiting area. They complete the service in a timely manner and it is done correctly the first time.

DONOVAN NEITA

3 de sep. de 2015

Customer service representative was excellent! Representative was very helpful, polite and courteous

author

30 de ago. de 2015

excellent! Will return for service, possibly purchase.

Shelton Alahakone

30 de ago. de 2015

Customary courteous and attentive service. Needed repairs/replacements performed to my entiresatisfaction.

Peter Klein

29 de ago. de 2015

I received a recall notice from Toyota, and called DeLuca Toyota to set up an appointment for this service. Ron was able to get me in the very next morning. When I arrived I was met by a technician, who took me over to Ron for the paperwork. I was told it would take a little over an hour to do the necessary software updates. I went into the new showroom lounge with a cup of coffee, and connected to the free wifi. I just about one hour, I was called back to service with all work completed. I left with complete satisfaction.

Peggy

29 de ago. de 2015

Went for my 20, 000 Mile service. At first said it would be over an hour but was doneWith a free car wash in a little over 30 minutes.

Ron C

28 de ago. de 2015

The services performed were Fast and efficient.The new facilities are clean and spacious.I enjoyed a cup of coffee while waiting. An attendant notified me personally when my vehicle was ready.

Gilbert Alves

28 de ago. de 2015

Very satisfied, this is the sixth car I have bought from DeLuca, Enough said!

WallyWatts

28 de ago. de 2015

Very good experience with the service department. I had to hunt-up a service adviser but once I grabbed one, he was willing to begin my service order and then put me in contact with my assigned service advisor. I was very happy with the service provided and the friendliness of the service department.

Dorothy

28 de ago. de 2015

Facilities very clean, Room for you to sit, relax while purchasing.Staff very knowledgeable about cars.

Gerald ONeil

28 de ago. de 2015

The service was and has been excellent and my adviser went out of her way to ensure my satisfaction. I do have an issue withe extended service I purchased and it is my understanding staff are attempting to correct the issue

Virginia Arturi

24 de ago. de 2015

Had to wait awhile but I didn't have an appointment. I had a flat tire and it was fixed. The young man that took care of me was very courteous.

Gail Buckland

23 de ago. de 2015

Friendly and helpful to a walk in with a minor repair. Was taken care of right away. Very pleased everything about this visit.

Matt Olieman

23 de ago. de 2015

It's always a pleasure to come in for my 5K mile service. Ken Green knows how to treat customers right. Thank you Ken.

Jan

23 de ago. de 2015

The service guys kept me apprised of the progress of our car. Paco was particlarily helpful while my husband was in the hospital. He was able to get my husbands car delivered to our house after it was fixed. He went "above and beyond" the requirements of his job.

Ken Daley

22 de ago. de 2015

Great job. Replaced front bumper of my Lexus 460 post accident.

Richard Low

22 de ago. de 2015

Excellent customer service. The vehicle service was completed in half the time that it used to take.

Eleanor Drakeford

22 de ago. de 2015

Excellent service and knowledgeable staff. Very impressed with new dealership. Staff always ready to help.

Mary Rose Janssen

21 de ago. de 2015

Car was recalled. Very quick service and a good car wash. Thanks

bruce johansson

21 de ago. de 2015

As always very satisfied with our service, that starting with Marcie Coulter and ending with sales mgr.Jackson Quisenberry.Also the restaurant there was a nice surprise .

Alan Brooks

15 de ago. de 2015

Service was very good.> Polite and quick. Will use it much more for maintaining the car.

Diana Chestnut

15 de ago. de 2015

I really like my car. The Sales rep. was very nice.

June Cardona

15 de ago. de 2015

My maintenance and recall service were done in a surprisingly short time. Thanks for fast service. The moment I arrived I was helped by a service member.

darwin

15 de ago. de 2015

customer service is the best very professional excellent a+a+a+a+a+a+

J. Doane

15 de ago. de 2015

Service was completed along with 2 recalls within the estimated time. All work was done well.

Veronica

15 de ago. de 2015

My father started our buying process with the intention of shopping around, checking out multiple dealers, and ensuring he got the best deal. The very first dealership we went to was DeLuca Toyota, where we met with Victor Betsayad. We wanted to find a used truck, but after Victor showed us the lot there was only one that met our requirements. Victor then started talking to us about the 2015 Toyota Tacoma, and he sold us on it in only a few hours. He and the rest of their staff were so willing to help us get the sale we wanted at a price we needed, and the entire experience was extremely pleasant and easy. Everyone on their staff was wonderful and Victor truly made our truck buying experience a fantastic one. We ended up purchasing a new Tacoma the first day we set out shopping at the first dealer we went to, and it couldn't have been a better experience than it was. A big thank you to the entire staff at DeLuca!!!

Stu kasson

14 de ago. de 2015

Been coming here for years-great service-I will continue to return

Billie Hearn

14 de ago. de 2015

Marcie was the best she took the time to explain a few things to me she is the best one there

Pat Shumard

13 de ago. de 2015

We purchased a vehicle from them yesterday. It was a very pleasant experience from beginning to end. We usually dread purchasing a car. We were pleasantly surprised yesterday. Everybody involved in the process was very professional. The man that did our financing and other paperwork was very patient. We will definitely purchase from them when we are in the market for a new car. We feel we got a good deal on a very good car. We are happy with our purchase.

Joe Price

12 de ago. de 2015

I was greeted promptly. The customer writer was respectful and knowledgeable in dealing with the issues I brought to his attention. He answered my questions and provided information on the repairs

James

11 de ago. de 2015

It is always a pleasure to work with Marcie.She is a true professional who knows how to take care of the customer.They need to be given special incentives just like sales people!

Connie Lepack

11 de ago. de 2015

I made my appointment, pleasant experience.When I arrived for my service I was greeted nicely and promptly. I was shown the new facilities given a time frame for my service and everything went very well. I am satisfied

Joy Marshall

10 de ago. de 2015

your service staff is excellent--but we were not happy with your sales dept We purchased our 2014 Camry new awhile back- and will go elsewhere to buy our next Toyota. We felt manipulated, rushed to buy, and were sorry later that we didn't walk away from the "closers" tactics. It was only due to the fact my husband & I failed to communicate adequately with each other that we bought the car then. ( My husband thought I was totally sold on it & would have been upset not to get it right then). I came back to your dealership shortly after to register my complaints & Dissatisfaction with our experience. We had looked at one car, but didn't like the color-were shown another with the color I liked, but found out after purchase that it didn't have all the options of the other car----with NO price adjustment!! I believe there was shuffling of numbers also--as we put $7,000cash down- and (SUPPOSEDLY) were given a $7,000. trade in allowance--and the numbers didn't match up with our balance on our vehicle!

Sherry Savage

9 de ago. de 2015

Ken Greene is outstanding in his customer service and appreciation. I met Mr. Deluca himself while I was waiting and he was very charismatic. Thank you for a great experience.

Debra Wall

9 de ago. de 2015

Great service, great customer service representatives. Thanks!

Mabel Martinez

9 de ago. de 2015

Jackson is professional, courteous and always have time when I needed help

Donald Barnes

9 de ago. de 2015

My car was serviced just the way I asked for it. The car wash was a nice plus.

Rona Gold

9 de ago. de 2015

what a beautiful place. It's a pleasure to bring my car in for service.

Ralph D Johnson

8 de ago. de 2015

Ginger Fink was friendly, efficient a fine representative for Deluca Toyota.

Ken Sizemore

8 de ago. de 2015

All know "where shopping is a pleasure is Publix", but who ever got pleasure getting your car serviced? Recently a Mr. LeroyRobinson really displayed knowledge of the Toyota but showed me how to operate the features. Having spent 20 years in the Army and owned two business in Ocala, I believe I'm more than qualified to rate a person. You better hold on to Mr. Robinson as you do not want him working for the competition. As Deluca makes the difference, he's on the team."

Claude Robinson

8 de ago. de 2015

OK. BUT I HAD TO WAIT TOO LONG. MY APPPOINTMENT WAS AT 7:30 AM.

Donna Ford Vierow

8 de ago. de 2015

Ken always makes sure I am comfortable and wants to know where I plan to be in case he needs to find me.This time he encouraged me to have lunch and it was great.I drive an older Toyota which I love. Ken keeps me feeling safe in it.Thanks for the great service.

Ann

7 de ago. de 2015

Process for buying was a bit time consuming, but overall experience was satisfying.

contessa1966

7 de ago. de 2015

Had an appointment and car was taken in to the shop right on time. Was told that it would take an hour for checkup but car was done in 45 minutes.

Brian W.

7 de ago. de 2015

Great customer service and friendly staff. I won't be returning to Lakeland Toyota, but I recommend Deluca to everyone.

Florida Bob

7 de ago. de 2015

From sales to service; you are treated by a professional staff which it respectful of both your time and needs.

Dennis Pope

7 de ago. de 2015

Friendly Knowledgeable service personnel and the new facilities are very comfortable and convenient while waiting for service to be completed.

Pat Arp

7 de ago. de 2015

Ken took care of me as he normally does. He is exceptional in customer service and will do anything to make you happy in your experience with Duluca

Stephanie B

30 de jul. de 2015

Our sales guy, Art, was fantastic. Not pushy, collegial, and honest. He helped us pick the right car and made the buying process seamless. Would buy from DeLuca and Art again!

Mark H

26 de jul. de 2015

I just got home from visiting my local Toyota dealer here in Ocala Fl. Deluca Toyota. I went to test drive a 2015 toyota tacoma 4x4 with a 6 inch lift. After standing around the truck for 15 minutes looking it over i decided i better go find someone to help me seeing that no one came out to greet or assist me. I went inside and had a sales person paged. Josh was the sales person who came to greet me. I told him about the truck i was inquiring about. I said i have some questions about the lift kit and some other things and that i also wanted to test drive the truck. He informs me that they are not test driving that truck. I have bought many vehicles over the years and have never been told no to a test drive. Their web site mentions nothing of not test driving this truck or any other vehicle. As i'm writing this review i still can't believe that i was refused a test drive. I have lived here in Ocala since 1978 and have owned a couple of toyota's and not one of them was from Deluca Toyota. Imagine that. If any one plans on doing any business with this dealership especially if you plan on traveling to get here make sure you get everything in order before you waste your time and gas

first time dealing with a big car dealership

24 de jul. de 2015

I recently purchased a car from DeLuca Toyota and the customer service aspect was amazing! The financial part took a really long time. At first my car was the bomb and I was telling everyone about DeLuca and now not so much. I have already had to do the front brakes and roaders and now I got transmission issues. I feel like their professional certified mechanics knew about these issues and failed to mention them. The thing that makes me upset is I have only had about 2 weeks and I just wanted a reliable car to haul my kids in. Because my car is not Toyota certified and is 11 years old it did not qualify for any warranties.

John Kennedy

18 de jul. de 2015

Salesperson did poor job in following up on what was promised. Initially, the left hand didn't know where the right hand was. Once Jim Drews stepped in, everything ran smooth. He delivered what he said he would, on time, and with the friendliest attitude. Frank DeLuca has a fine employee there. Love the Sienna, great to drive. First Toyota. Would buy one again, for sure.

Ed Marcus

24 de jun. de 2015

I had to extend my thanks to Deluca Toyota service department-especially to Nathan and Paul. The two joined together to have my CD replaced . I bought the car at your dealership but they got the company to send me a new one. It was done in a most professional manner. Again-thanks and you could count on me buying my next car at your dealership.

not a Deluca fan

14 de jun. de 2015

Was able to locate the same vehicle that Deluca listed for thousands less by traveling. Deluca did not budge from their pricing structure and we saved $3800 by walking away and going elsewhere.

Lester T

12 de jun. de 2015

The people are friendly and professional. Taree Massey and Noah Saunier made buying the car a stress free event. They had answers for all our questions, asked us what kind of deal we were looking for, and gave us a very reasonable price on the car. We were planning to stick with the brand we had prieviously, but the buying experience was so much better at this dealer that we switched brands. We also talked to Ron Rowles and were very impressed with his professionalism and that of the gentlemen in the back that helped us through all the paperwork and explained the process effieiently and effectively .

RJ

10 de jun. de 2015

Someone has to pay for that fancy new building and all those high priced sales managers that run around and do basically nothing. After shopping there , I found out that if you do your homework, you can save thousands of dollars shopping elsewhere. They want your trade for insulting below wholesale prices and want excessive retail prices when there resold. So expect a lot of negative equity in any vehicle you purchase from them. I was amazed.

Andi

9 de jun. de 2015

I got my 2015 Type S Corolla few months ago and I am still so in love with it. Toyota really helped me find the perfect car. Robin was awesome, and everyone in finance was great as well. The service I've been getting for my oil changes has been excellent as well. Overall, great facility and even better staff. Could not have asked for a better car buying experience!

Kenny

31 de may. de 2015

I went looking for a new truck, was told that I was unable to get new so I settled for a used Toyota Tacoma, was not happy when I finished signing all the papers that there was only one KEY and no fob and that it was in an ACCIDENT, which they seemed to forget to mention. The sales man was very nice and so was the finance guy but neither one told me that it was in a wreck, even when I asked for the car fax I was not given one nor did I sign one saying it was in an accident, but found one in the glove box a week later. This was a very painful experience that I hope no one else has to go through. As for me, I have no faith in Deluca Toyota, nor will they have me as a customer ever again!