Malek Yafai

9 de ago. de 2021

Amazing place! They worked with me and were amazing. Got me in my first car ever and what I was looking for. The salesman was very welcoming and nice. Definitely would recommend to anyone looking for a car. Awesome service. Great cars and really great prices.

Chris Taylor

25 de jun. de 2021

Do not do business with this place. I bought a truck from here back in March. We noticed some of the lights were out, wiper blades need to be replaced badly(falling apart), and the ac wasn’t working properly. We asked that as a condition of buying the truck these small things be fixed. The seller reassured me that these would be taken care of, specifically by stating “check my google reviews, they’re good, we will take care of it”. Don’t trust them, if you get it fixed do it before you give them anything besides a deposit. That was in March. I had to replace the wiper blades myself. The AC is still not fixed. I had to fix the lights myself. I had taken it back a week or two after purchase for them to fix the lights. Well the mechanic at the time actually took a part out of the aftermarket lights that we needed for the lights to operate properly and said “we don’t need that”, I asked are you sure and he said “yeah it’s just for aftermarket lights” which they are and we did need. So they ordered new lights, which they didn’t have to do in the first place if they knew what they were doing. Got the new lights in and as stated he was supposed to fix it. $410 later I had it fixed myself because I got tired of him not having a mechanic anymore. When asked to be reimbursed for what they promised they would do they fought back on it stating that they did fix it by buying the lights, again they never had to do that in the first place. Whoever is running this place really needs to take a long hard look at his staff. Also they blatantly ignored me when I would text them about this issue and didn’t realize that I can see they read the messages and just didn’t respond. The guy is also never there magically. Every time I called for two months I got “oh he’s not here, he’ll be in this day”. Call on that day and he’s not there. This is not how you should treat or act towards your clients who have spent thousands of dollars at your business. Will never do business here or refer them again. I’ve sent multiple friends of mine there when they were looking for trucks. Will not be doing that anymore. Like you said “check my google reviews” so just thought I would leave you a nice one!

Paul Hawkins

6 de jul. de 2021

I was looking for a new ride and found a 2018 Honda Civic Si at another dealer for $20900 with 32k miles, out the door for $23300. Crystal had a 2019 Honda Civic Si with 16k miles for only $19900, out the door for $21700 ! Granted, it was a 6-speed Manual Shift and had been on their lot for 20 weeks, but I get much better gas mileage from a Manual Shift anyway ! They were very friendly and their office was... well, an office... but I didn't have to stay long because I had my own financing set up already. They have a 4-bay shop on the lot as well, so the cars are serviced as well. Always still a good idea to get your used car checked out by your mechanic as well ! Mine only needed a little air in the tires and the computer said it was past due for oil, maybe it wasn't reset ? I got a lube anyway.

fia mal

7 de mar. de 2021

Crystal Auto Sales is the Best car dealership I’ve ever gone too!! This is a family business and the definitely treated me as such! When I’m ready to buy another car I will come back, no question about it. They worked with me on getting the car I wanted and at a note I could afford. They are very honest and trust worthy! Thanks for everything Crystal Auto Sales! -Safia

Melanin Queen Keneva

17 de jul. de 2021

I'm only going with a 3 because I bought the car yesterday and Shabir was great to work with, the notes are good, the down payment was fair and also purchased a 1 year warranty. I test drove my 2013 Nissan Altima SL, the car is very clean, with all the bells and whistles and I did research before going to the lot because I lost my husband 7 months ago, and my father almost 2 weeks ago, therefore I checked on the owners and salvage history. Because of my father and husband, I knew what to look for, during the test drive I did find some minor issues, brakes squealing, and upon acceleration the car has a shake from the back after about 50 mph, and the passenger side headlight only works on bright. I told them about the issues, and they offered to keep the car and do the repairs and I could come back next week. That would have been the best thing to do, but because of personal issues I needed the car over the weekend. Now, I'm only posting now instead of after the repairs because I've seen great reviews, everyone was friendly and knowledgeable without any pressure, BUT because of the last review from Chris I wanted to be sure this was documented and in hopes of Crystal Auto to keep their word and continue to live up to the reviews! After the necessary repairs have been done, then I will come back and update my review! This is not to bash anyone, only to make sure everyone in the transaction is aware and willing to take accountability and responsibility because this is how we can all continue to have great reviews. Nobody is perfect and we all make mistakes and sometimes things just happen, but we can also learn from them as well, I'm looking forward to working with Crystal Auto because of the experience I had and to continue to have! Again this isn't a negative review, I hoping to show people that redemption and 2nd chances can and should be granted as warranted!!!