Zachary Burks

6 de jul. de 2016

Setting up an appointment was a problem. I had to call six times and was on hold two times over 15 minutes. Not good. After getting to the shop everything went smoothly.

Catherine French

1 de jul. de 2016

Service was slow for a fast lube. Waiting area had warm drinking water and a dirty coffee bar area along with a poor selection of magazines.

Sandra Mcdougal

27 de may. de 2016

We love dealing with Vincent Wilson as our salesperson, Mark Burns as our financial expert and Chris the final paper person. When shopping tell them Keith or Sandy McDougal sent you!

Karl Gerhard

18 de may. de 2016

My husband and I purchased a 2016 Mustang. My husband contacted the sales person,Larry,regarding the Mustang we found on the internet.He promptly returned the calls and supplied the information we requested. We arranged to come to the show room on the following day and the Mustang was ready for our inspection. We negotiated with the sales person and came to an agreement on the price. We then met with the financial person and finalized the purchase price and drove away with our new 2016 Mustang.

Tracy Fisher

4 de may. de 2016

Excellent experience. I worked with Mark Burns and Cowboy by phone to reach an agreement. We were able to meet it quickly and I signed papers the next morning. Excellent customer service by both gentlemen. Would definitely purchase from them again! Thank you guys!!!

JR

13 de ene. de 2016

I purchased a 2015 Ford F-150. I was treated really well by Larry Hodges. He was very informative and a great salesperson. All of the staff was nice as well. Overall an excellent experience.

Angela Low

7 de ene. de 2016

I purchased a 2016 Ford Mustang and I love it! I also had a really great sales experience! Michael Desmuke was the sales consultant and did a great job. Chris Phares(GM)was very helpful and made the whole sales experience great. I got the deal that I wanted, so I am very satisfied with everything!

Kirstie Johnson

7 de ene. de 2016

The salesman Joe Williams was very helpful , they also gave me the best deal I could find anywhere near me. The process was easy even with my young son with me they took care of him while we were there. It was the best car buying experience I've had ever and I've bought a few.

Paul Wiedower

5 de ene. de 2016

I thought they told me on purchase that they would wash the car with every service. Not sure if that was correct or they just forgot to wash it. If it is not correct you may want to advise sales not to include in their pitch.

Kenneth Atkinson

3 de ene. de 2016

2015 F150. Purchased side steps arrived with wrong screws, had to wait another day for delivery.

Terry Johnson

1 de ene. de 2016

It was purchased at Crain and always serviced there and I will continue because of their outstanding service! I pulled in and was cheerfully greeted by Anthony, and well taken care of.

Rosie Bobo

1 de ene. de 2016

Got an oil change in a timely manner, would have really appreciated them vaccum the back out as well.

Anne Sanders

31 de dic. de 2015

The service dept was awesome. Fast and very informative. I will definitely come back every time to get my oil changed.

Sheryl Berger

31 de dic. de 2015

My service was for new brakes and pads. Everything went well.

Donald Demadura

26 de dic. de 2015

The Service was excellent I also appreciate the loaner. Everyone is very kind.My car is running better then before.

Jesse Benton

25 de dic. de 2015

I got my oil changed. Every now and then someone would come by and give me an update on my vehicle, and ask if i needed anything.

Candace Patrick

21 de dic. de 2015

Service Was Extremely Amazing! Customers Definitely Come First at This Location.

Brittany Rathjen

19 de dic. de 2015

I bought my 2016 Mustang there. Has a great experience. Took my car in this past week to get an oil change and tired rotated and also I had a leak in my tire. Service was fast. However, when I went to pick my car up and pay, they were trying to charge me when I told him that I have had my car three months. Tires should be covered under the service plan. So I had to pay $25 to get a patch in my tire. Just a little disappointed that they would not cover that cost for me.

Wayne West

16 de dic. de 2015

Quick, efficient, Friendly. Ken has been a great addition to the service team.

Arlene Behmer

16 de dic. de 2015

Service was great. Nothing was wrong when my car was checked. I appreciate your service, friendliness and honesty.

Denise Luckett

15 de dic. de 2015

I purchased my 2016 Ford Explorer in November 2015. The service was a lot better than I expected, and I am thankful for that. I appreciate the quality of service!. I am thankful for the staff that assisted me in getting my truck. The service and staff was good.

Will Shurgar

12 de dic. de 2015

Prompt courteous service department. Would recommend them.

James Crockett

10 de dic. de 2015

pleasant expierence with all invoved..will be back for next service

Johnnie Chung

6 de dic. de 2015

Did the service repair well and so far no apparent problem repeated.

Jennifer Kostelecky

3 de dic. de 2015

The service representative was quick to come out and prepare my vehicle for service and take my information. The service was completed timely and my car was washed!Excellent experience!

John Hartnedy

1 de dic. de 2015

I had to check all my tires. They were all in the mid to low 20s for air pressure. You should have checked that.Otherwise all was good

Tracy Fisher

1 de dic. de 2015

This experience was good, but I'm hesitant with my past experiences to write raving reviews at this time.Thank you for the kindness and professionalism shown this time.

Patty Carlson

1 de dic. de 2015

Good staff and super service......................................................

Hollye Jackson

30 de nov. de 2015

I worked with Ted to have some climate control motors fixed and side mirror and the service was excellent! Ted was very good at calling me with updates and even sent me pictures during the process. A phone call means everything when someone has your vehicle.

Arlene Brunson

27 de nov. de 2015

The service I receive from your staff has been excellent and expertly done. I will bring my vehicle here for service or repair and when it is to purchase any other vehicles this will be my first stop. Thanks for all you have done for me in the past, and hopefully in the future Arlene Brunson

Allis Crowder

27 de nov. de 2015

Very helpful and easy to work with. Plan on doing business with them in the near future.

Don Perkins

27 de nov. de 2015

Anthony and Rick are both very friendly, very courteous, and very professional. They always get me in and out very quickly.

TR Napton

26 de nov. de 2015

I bought a used Prius w/ 50K miles. It had passed Crain's inspection. I drove 10K miles, took car to a Toyota Dealer. They said 30,000 mile Toyota inspection was not done, and 60,000 mile Toyota inspection was needed. They also said I needed four new tires. I went to another tire shop, they agreed, showing a gage tread depth of 3/10 for the tires. Crain said car gaged 7/10 tread on their lot, indicating I had driven 10K miles, wearing tire tread down to 3/10. I asked for help in buying a set of new tires which will be around $800. The Manager very abruptly said they had replaced one tire due to an incident I had had, which is not true, the tire replaced had a valve leak! The conversation ended with no offer of help. I find this to be a sharp practice in this very competitive market, and will not deal with any Crain store again!!

Dennis Ondricek

24 de nov. de 2015

Had some minor issues in purchase of my new C-Max. One big problem with a damaged paint job.

Dewayne King

17 de nov. de 2015

Anthony Lee was extremely nice & helpful. He didn't leave me in the dark the entire time I was there. He kept me updated on the progress of my repair. Two thumbs up!

Corey Prokopek

16 de nov. de 2015

My hats off to Jody and the management staff for a great experience in buying my new f150. Thank you. Corey Prokopek

Joshua Mcdougal

13 de nov. de 2015

Crain Ford was super helpful, and easy to work with, great people!

John Eddy

9 de nov. de 2015

More about after the trip to your service center. How come I have been requested and completed 3 survey's? Please get this down to 1 or all service will be market poor moving forward

Shain Masterson

6 de nov. de 2015

F350 lariat drw. The staff was great. It was another very easy car buying experience!

Francine W.

5 de nov. de 2015

The young man, Anthony Lee is a Spectacular,Knowledgeable,& Caring young man. He took the time to (listen), and did not try to sell me anything extra that I didn't need! I expect and appreciate Exceptional Customer Service!!! Well done.?

Linda Mason

4 de nov. de 2015

The Salesman and the Sales Manager were very professional and caring. I needed additional information to close out the purchase, and they were persistent, but thorough, which is understandable.

Earnest Hargrove

3 de nov. de 2015

We bought a 2012 Ford Fusion from Crain & regularly have it serviced there. The Service Department is what keeps us coming back. Everyone from the check-in guy to the pay out person is friendly and helpful. It's a pleasure doing business here!Sarah Hargrove

Earnest Merritt

2 de nov. de 2015

The help I received was good., however staff should not tell a customer to come in at 7:00 and it should take about 40 minutes. I ended up leaving at 9:10.

Jason Phillips

1 de nov. de 2015

Customer service is great and very responsive for everyone there!

Catherine Gilligan

31 de oct. de 2015

The problem situation with my car was frightening but when I got to the service area I received excellent care. After they checked the car, the problem was explained and the solution was simple. I appreciate the friendly and honest care my car and I received.

Bert Miller

29 de oct. de 2015

Friendly, knowledgable and excellent service. Beautiful new facilities.

Donnie Hamilton

21 de oct. de 2015

I had an excellent experience when my vehicle was serviced at Crain ford, the staff was courteous and helpful. I also enjoyed fast and efficient service. I will be recommending Crain ford in Little Rock to all my friends and relatives.

Mary Harris-campbell

19 de oct. de 2015

Crain is the best, this is my fourth ford that I've purchased from Crain And I will tell anyone that the service department will go above and beyond to keep their customers happy, there was no different in my last visit, again the service was above and beyond, I enjoy taking me car to Crain because I know that it will be well taken care of and while I wait I am in a comfortable waiting area. Thanks Crain.

Melissa Carr

18 de oct. de 2015

We bought a 2016 Ford Escape from Jody Harris. He was so helpful. He made the buying process so easy. It was my first time to buy a car on my own and I was nervous. He walked me through each step. I will highly recommend Jody and Crane Ford to friends and family.

Gregory Graham

17 de oct. de 2015

The people we dealt with were outstanding. We have always found car buying to be a negative process. The people at Crain Ford made it a very pleasant experience.

Charles Green

16 de oct. de 2015

I purchased a 2015 King Ranch. Connie Farnam was my initial salesperson; she was very warm,friendly and knowledgeable. I took delivery from Shawna Katz and Isom; both were very nice, accommodating and knowledgeable; they did an excellent job providing an orientation for the operation of the vehicle.

Sherry Pye

12 de oct. de 2015

It was my first oil change on my new car. I thought there would have been a little more courtesy. Also, not offered the free car wash that was advertised on the follow up service email?

Kevin Hammons

9 de oct. de 2015

good experience. I think the time waiting for express lube is a bit long.

Shelley Glenn

9 de oct. de 2015

Had to tow my car there on wed you didn't think u would get to it until the following week. You had it done on Friday and I was EXTREMELY APPRECIATIVE that you were able to get to it because I could not afford a rental and u did not have a loaner available so I had no way to get to and from work

Darwin Boy

8 de oct. de 2015

Purchased 2015 F150 Platinum from David Walker. The service we received was great and the staff were all extremely friendly and helpful. Would recommend both salesman and company to anyone!

Dawn Spencer

7 de oct. de 2015

The service department is always prompt,they seem to take there time not being rushed. I also like the fact they wash my car without me having to ask.

LMcDonald

5 de oct. de 2015

Tom was fantastic!! Car buying is always interesting and Tom and the team at Crain made this purchase especially smooth. I love my new F150 and look forward to sending many friends Tom's way!

Lakriesha Wise

3 de oct. de 2015

2013 ford explorer it was good they was very nice and friendly the staff was very helpful and courteous

Vanessa Brickman

2 de oct. de 2015

I purchased a 2015 Ford Explorer in Deep Impact Blue Metalic, for 0% Interest for 72 months. The most important thing to me (besides the 0% interest) was the color. Originally, I don't think they realized just how important "that color" & that car was to me. But after I didn't go away or give up, they realized they better move mountains to find me one. And that's exact what they did!! John, Mark, & the GM even got involved to "will & deal" & find me the car I wanted. It took a little time, numerous phone calls & e-mails, but they finally found one.? VROOM......VROOM ?

James Hamilton

30 de sep. de 2015

Purchased a F-250 ford pick up. Service was great.

Jennings Mcduffie

29 de sep. de 2015

They helped us find a great family vehicle at the very best price. Great people make a great company and Crain ford is a great company that worked hard for our business.

Donald Hawkins

29 de sep. de 2015

We purchased our truck from you and live in Pearcy Ar so I have always come there for my service. Only one suggestion is that maybe a coupon or senior discount or something as I drive a long distance because we did purchase from you and feel you will take care of my vehicle. It usually averages 50+ each visit. Sincerely, Ann Hawkins

Terry South

29 de sep. de 2015

Service was excellent as always! Staff was very friendly!

Elroy Willoughby

29 de sep. de 2015

My service technician was very honest and upfront with me. He actually made a mistake on his original estimate and was honest enough to apologize and tell me. This went a long way with me!!!!!!!!!!!!!!!!!

Celeste Stack

29 de sep. de 2015

Love my Ford Escape! And loved my salesperson, Joe Williams!

Eric Godwin

28 de sep. de 2015

Went to pick up the vehicle after an oil change had a bit of an issue with my rewards but my technician/customer service rep took care of everything.

John Senner

25 de sep. de 2015

Purchased a used Ford Transit Connect with only 215 miles on it. The staff was helpful.

Cody Scott

23 de sep. de 2015

Shawna & Isom helped me out tremendously in the buying of this F150. Isom has gone above and beyond to make sure I was happy with this purchase. On the day I came in and looked at the f150 I was in a demo Tundra. I had seen the f150 and I was about to leave and more than likely buy the Tundra when Isom knocked on my window and personally showed me the reasons why the F150 is the superior vehicle. If not for his knowledge and help I would probably be driving the toyota today.

Mayne Parker

22 de sep. de 2015

Service and persons were nice. Have used this dealer or previous dealer for years.

michael crossland

21 de sep. de 2015

staff was great no problems good to see service guys not walking around with cell phones and trying to change oil and everyone was very nice and polite

TIFFANI PHARES

21 de sep. de 2015

They took great care of me. The service writer was really nice and professional. I expected to have to wait for an extended period of time with the amount of people in the service department but they were able to get me in and out in right about an hour.

TOMMY B

19 de sep. de 2015

MY WIFE AND I WERE ON OUR WAY TO PURCHASE A SUBARU WHEN, AT THE LAST MINUTE, WE DECIDED TO STOP AT THE FORD DEALER (NEAR THE SUBARU DEALER) TO HAVE A QUICK LOOK AT AN ESCAPE. WE WERE GREETED BY A VERY FRIENDLY AND LOW-PRESSURE SALESMAN (MR HODGES) WHO ARRANGED FOR MY WIFE TO TAKE A QUICK TEST RIDE THROUGH THE PARKING LOT WHILE I LOOKED AT MUSTANG GT'S. SHE COULD'VE DRIVEN FARTHER BUT SAID THAT WAS ENOUGH. WE THANKED MR HODGES AND CONTINUED ON TO THE SUBARU DEALER. AFTER AN EXTENSIVE TEST DRIVE IN THE SUBARU MY WIFE NOW HAD MIXED FEELINGS FOR IT AND SAID SHE MIGHT LIKE THE ESCAPE MORE. WE THANKED THE SUBARU SALESMAN AND HEADED BACK TO FORD SO I COULD HAVE A TURN BEHIND THE WHEEL. WE FOUND MR HODGES AND HE ACCOMPANIED US ON A LONGER DRIVE. MR HODGES WAS VERY HELPFUL IN EXPLAINING ALL THE FEATURES OF THE ESCAPE WHILE MY WIFE AND I TOOK TURNS DRIVING IT. WE ENDED UP PURCHASING THE VEHICLE THAT DAY AND HAVE BEEN VERY PLEASED WITH IT SO FAR. MR HODGES STAYED LATE WITH US THAT NIGHT BEFORE WE LEFT AND HELPED US SET UP (AND EXPLAIN) THE VARIOUS SYNC SETTINGS. WE WERE JUST AS IMPRESSED WITH MR HODGES AS WE WERE WITH THE CAR. IT WAS A PLEASANT BUYING EXPERIENCE FOR US.

Collin Reed

17 de sep. de 2015

Good service, and a friendly staff. Really wish y'all could hurry and get those parts in for my mustang recall I was told about 2-3 months ago.

Roscoe Jennings

13 de sep. de 2015

When I had my wife's mustang serviced the car was vacuumed & washed. However when I had the Avenger serviced that was not done. Why?

HowardW

10 de jun. de 2015

I read the reviews and was hesitant to visit this dealership for service work because in the past they had some pretty harsh reviews but I have to say I was pretty happy with my experience. I'm not sure if there has been some changes in staff or what the deal was, but I don't have a single negative thing to say about my visit. I got in and out pretty quickly and everyone was courteous and helpful. I'd recommend this place to my friends for sure.

JohnP

10 de jun. de 2015

First of all, the dealership is super clean and very comfortable. If you have to spend a few hours getting your car serviced this is the place to go. I'm sure all dealerships have the standard coffee, soda, water, popcorn experience but this place is New and always clean and just an overall cool place. I can use their wifi to catch up on "office work" while I'm waiting and a Keurig Coffee maker is always a plus! Can't complain a bit!

HappyCustomer!

10 de jun. de 2015

I bought my new Ford F150 a few months ago and worked with Jessie Mosely who was great and completely met all of my expectations as a sales person. He helped me find what I wanted and I felt like I drove away with a great deal. I just recently went in for my first service visit and was very happy with the level of customer service I received in the service department too. I have to say I'm happy with all aspects from purchasing to service work. Great place!

Sharron Morehead

16 de abr. de 2015

taken in my car to get my tires rotated. everyone was very helpful and nice

ServiceDepartmentCustomer

19 de mar. de 2015

First of all, the service department waiting area is really really nice! Huge tv' sand very comfortable. I also love that they wash my car every time I come in to have service done. I didn't buy my car here but I have purchased tires and had all of my service done here and wouldn't go anywhere else.

Service customer

19 de mar. de 2015

Overall experience has has been pleasant. The facilities are great. I would like to recommend that the dealership employed a greater or someone to acknowledge me upon my arrival. Other than that I'm happy.

Skylar

19 de mar. de 2015

Amazing customer service, and friendly people. They made the process easy and enjoyable. Wouldn't go anywhere else

MIKE JONES

8 de mar. de 2015

I visited Crain Ford of Little Rock on 3/3 to look for a new truck. I was blown away by the service I received from their sales staff. Not only was the selection huge but the over the top eagerness to make sure I knew all the rebates on each model and the best overall purchase options for me just blew me away. I had been to North Point earlier in the day and they didn't act like they even wanted to talk me, I was a bother to them. It was great to feel like someone actually wanted my business and was willing to work to get it. GOOD JOB!

Ford for life

1 de feb. de 2015

Deshawn is a great salesman, but that dealership doesn't deserve to have him. He went above and beyond searching for a vehicle for me. However, when it came down to it, every vehicle that they would find for me at another dealership, would not come through. I waited for 4 days to get a deal done and walked away empty handed after the sales manager said that I would have to travel anywhere from 4 to 6 hours away to meet the driver and pick up the vehicle I wanted...which is absurd to say the least. Again no fault of my salesman, just poor ethics and communications from higher up the food change.

worktruck

20 de sep. de 2014

This was the second time I've been there for an oil change at this dealership on Col. Glenn. First time went pretty well except I picked up a pulse in my brakes. I asked them if they torque the wheels when they rotated them. They said they do. I got so busy I didn't double check them myself though I shouldn't have to. The second time I went to get my oil changed, I asked them again if they torque the wheels when they rotate my wheels. Again they said yes. As I was waiting for my van to be pulled in, I noticed a truck getting it's tires put on. The guy was using an impact wrench, which is a big no no in my book unless you're only spinning the nuts on to follow up with a torque wrench. Nope, the guy popped the hub cap on and he was done. ! I talked to a mechanic when he came in to tell me my van wouldn't fit on the lifts in the oil change area. He explained that's why it's taken almost a half hour to figure out they need to put it on a large rack in another area. Funny, they went through this same situation the last time I was here. I thought they'd figured it out back then and took note. Was I the only one bringing in a van so they don't know? I doubt it. So wasted time there. They finally finished up about 2 hours later. Mind you I went to the express lane and was the only one there. A mechanic came over and assured me they use a torque stick on my tires. Ok, I'll let that slide since it's the south. I never heard it called a torque STICK before. I was glad to finally get out of there. As I walked around the front of my van I notice oily hand prints on the hood and across the chrome grill. What a pig I thought. I was disappointed how sloppy they were with my van and wanted to get out of there before I said something unpleasing. I later saw more dirty oily hand prints on the back bumper and on all four wheel covers from them rotating my tires. I sent in an e-mail mentioning this issue and disappointment and after two days have not yet been contacted by them. If they don't give a hoot, then I'll go someplace else. My van looked like I took it to a shade tree mechanic when I got it back. Oh, and the "inspection" they say they do I have to wonder. My engine oil dip stick was dirty as hell from him using it, but my transmission dip stick was nice and clean. Why wouldn't they check the level of the transmission? I thought that was in their list of inspections. I could be wrong, but that doesn't make sense to me. I won't go back to that dealership for the reasons I've given. I'll avoid any dealership with the name Crain in front of it just in case they're all run the same way.

Jason B

18 de sep. de 2014

Bought a new explorer for my wife last week and had the best car-buying experience ever. Was treated with first class service and I can be a very tough customer. Salesman (Robert Ward) was great and knew absolutely everything about the product and went above & beyond to make our experience great. Management staff was courteous & professional & wanted to make sure we had a pleasurable buying experience. Finance department got us in & out in a timely manner & was also very courteous & professional. We were so pleased with the experience that I went back today to buy a new F150 from Robert Ward & the 2nd purchase was even better than the first when I didn't think it could get any better. Since Robert already had all my info he was able to expedite the deal even quicker. Robert also explained that the store has gone thru a couple transitions recently with ownership & it was now being ran by one of the best General Managers in the business & he would have the store operating with the upmost respect & concern for the customer. By theses two experiences I can certainly testify that Crain Ford Col Glenn is being managed perfectly & the sales staff is impeccable. I would strongly recommend anyone buying a vehicle to go see these guys at Crain Ford Col Glenn. I'll never buy anywhere else as long as these guys are there.

Haley S.

17 de sep. de 2014

I had been shopping for a new Mustang for about 3 months when I finally found the exact GT that I was looking for. The sales staff was helpful and the managers Will and Rob couldn't have done anything better. The car was spotless on delivery and I got a full tank. Thanks for all your help, I'll definitely come back!!

Not a Crain Customer Anymore!!!

8 de jul. de 2014

Twice I've had my 2013 vehicle in for service and twice its been a disaster. Needed my car fixed and out at a certain/agreed upon time. Not only did I not get my car back on-time. But they didn't even work on my car. Blamed it on the dispatcher not getting the ticket to the technician. Ask me if I wanted to reschedule. Are you kidding!!!! I'll never go to Crain Ford on Colonel Glenn again!!!!

Sam Bass

30 de may. de 2014

Old time horror story of half truths and conning to sell.

Upset Daughter

19 de sep. de 2013

My mother bought a used Ford Explorer from Crain Ford. The previous owner had bought Michelin Tires a few months before trading it in. When my mother took it back two weeks later to have a repair work done, they removed her Michelin tires and replaced them with a lesser brand. When she commented about it they told her it never had Michelin tires on it. But she know it did because she had two family members tell her that she had good tires. After talking to several people the service department came up with a ticket saying that the tires were to be replaced. Will never do business with this dealership. They took advantage of a elderly woman and she never got any satisfaction from anyone.

cathey

20 de ago. de 2012

Got my pre owned 2008 Mustang, left with a tail light out, no one mentioned,as I drove off, I got home and a friend told me. I have not made a payment yet, but purchased extended warranty and car care warranty, exactly oe month later I had to take it in because air was blowing hot, told it would cost me $916.00, of which Crain will pay $400.00, leaving a balance of $516.00, I have not made my first payment. For them to find out what was wrong and to change a bulb in tail light, cost me $192.00. Stuart got a loan rate I agreed on, he did work on this, thank you and Brooks was in training, he did what he could! But just a bug in your ears, when you leave the parking lot, seems you are pretty much on your own. I was told since the air worked when I left they wouldnt pay the total..and of course its not covered by any of the "extended warranties"...oh well. Another lesson learned.

Carbuyer

27 de jun. de 2012

Stay away from this dealership!! They keep you waiting and string you along with promises that they don't deliver. My wife and I spent a total of some 3 hours or so mostly waiting. We were told they were waiting to hear back on some supposed deal that never came. We were asked to leave on Friday night and again Sunday afternoon because they supposedly could not get an answer on a deal. I will never give any business to Crain and will tell everyone I know to stay away from Crain. They are a bunch of liars!!"

John H

13 de oct. de 2011

"Kenny, Jim, Dennis and Chris were all very interested in my satisfaction and really meeting my needs." "We purchased a 2012 Ford Fusion and Kenny did everything we asked of him and surprised us with even more good news." Thanks for your caring.John Holland

Satisfied

30 de ago. de 2011

arry Hodges is an excellent salesperson, never pressuring us or pushing us into a purchase of a care we didn want. He was careful to ask us what we wanted in a car and took time with us to try several out. Larry is a courteous, patient and honest salesperson. We will buy another car from him someday.D. Mackey

Freddi

9 de ago. de 2011

veryone at Crain Ford Chenal was very efficient, courteous and knowledgeable. We were treated with respect and all word was performed to specifications. We are very satisfied with their work, and will definitely go back. Our Service Advisor, Dennis, was very professional. And a sweet lady, Jayma Stephens, call a few days later to make sure everything was good.Freddi P.

Happy Customer

27 de jul. de 2011

"This is the 2nd vehicle purchase within a year from Crain. This was my wife car, she loves her 2011 Ford Fusion, driving, handling and overall appearance. Larry Hodges is still our go-to salesman. He knowledgeable, patient and caring. We need more like Larry." T. Hendricks

T-Fore

15 de jul. de 2011

"My salesperson, Kenny G. was a pleasure to work with. He was always prompt in returning my calls or emails and it was the most stress free vehicle purchase I ever had. I've not heard back about the rearview mirror housing that I was guaranteed since the drivers side one was cracked at the time of purchase. I was told it would only be a couple of days but its been a few weeks and I still haven't heard anything. Other than that, I really enjoy my new F150!" T. Foreman

G. Cain

15 de jul. de 2011

"My wife and I have purchased many vehicles in the past 42 years. Our experience with Crain Ford Chenal was the best ever." G. Cain

happy customer

13 de may. de 2011

I had to take my vehicle in to have a headlight replaced. When I pulled into the service department I was greated by a young lady who was very nice. I figured I would have to wait for at least an hour and half, but I was in and out in less than 30 minutes and they even washed and vacummed my car without me even asking. The dealership was nice and clean, and had a very nice staff. I will be back for sure.