Tom Shay

10 de sep. de 2016

Had my 2004 Toyota Tacoma in the collision shop recently. You guys did a bang up job, so to speak. I was very happy with the repairs and the service I received. Thank you Matt, the girls at the front desk and the whole crew. Tom

Marna Purcell

29 de ago. de 2016

We purchased a used certified Toyota today. Sheff Omay provided excellent service. Would purchase another one from him anytime! He was friendly, professional and very knowledgeable

Nichole

18 de ago. de 2016

I very rarely write reviews but my service was so exceedingly above and beyond any customer service experience I have ever had, I had to write this one on Courtesy Toyota of Brandon. Yes, I am talking about a car dealership people. I know most of us cringe and dread the purchasing of an automobile but if you need to go buy new or used, please, please trust me when I say that you will be well cared for and not taken advantage of my Courtesy Toyota. I just purchased my second car in under a year from this location. My recent purchase was for the exact same car I already owned but had unfortunately totaled. When I totaled my car I was terrified and heartbroken because I knew the version of vehicle I had was uncommon and didn't think I would be able to replace it. To make matters worse, my insurance company couldnt provide a valuation on my vehicle because they couldnt seem to figure out what packages and upgrades were in the car, again non-standard. I called Toyota and they put me through to Dan Violette the Sales Director and he willingly listened to my problem and provided me with emails of documents to pass on to the insurance company in hopes of helping me. This is a very busy man at the top of the food chain and he didn't hesitate to listen to my whole story and stop to help. A week went by and my insurance called stating they still couldn't provide a value for my car. I called Dan again, and he offered without my asking to provide his personal cell phone number to the insurance company. They called him and all my insurance issues were resolved that day based on his conversations and documentations he provided. This is already above and beyond and he had no reason to take all that time to help me but he did and then it gets better. I found my car again but as it turns out there are only three left on the East Coast. Once again, I called Dan and asked if it was possible to get the car. In ten minutes he called me back and said he would have it the next day. Dan knowing the availability of the car and knowing how badly I wanted could have charged me anything he wanted for it, but he didn't. He said, we appreciate your business and I am sorry for the difficult situation you recently faced and sold me the car at the exact same price as the previous one. Dan is a wonderful man who provided exemplary customer service. I will never forget it and will always buy my cars at Courtesy Toyota.When arriving to pick up my car Weldy Pierre assisted me in completing the transaction. He was incredibly kind, patient, and attentive to my needs. He didn't try to add anything or change my mind. He made certain I didn't wait long and checked with me over the whole car to make sure everything was perfect. He knew his business very well and was a pleasure to work with.Lastly, I want to thank Leonard Campos for his assistance as the Business Manager. It's always the last step we have to worry about-dooms day with finance, right? WRONG! Leonard listened to how I wanted to pay, accepted that I already had pre-approval from an external source and never once tried to change my mind. He went over available options and answered every question I had about the paperwork thoroughly, demonstrating his proficiency in his position. He was expedient through the whole process and made a lasting impression on me.Thank you so very much from my heart on helping me to be in my dream car after a very challenging situation. There just is no other car dealership I would buy a car from after this experience.

Floridian native

18 de ago. de 2016

This was our first and last visit to this Toyota dealership. The salesperson was nice but it was a high pressure sales pitch. They kept pressuring us into test driving a car. We just wanted some idea of how much a certain car would cost-bottom line. The salesperson couldn't seem to get that info, so sent a financial person in to see us . She proceded to tell us it would be a waste of their time to give us a price if we would test drive a car. We told her they had already wasted our time making us sit around to wait on her. She stomped out, so we left. And will never ever return there.

Angie & Mark

17 de ago. de 2016

Our salesman, Alex Grant, was extremely helpful and friendly. He helped make what can be a stressful situation so easy! Even the gentleman that helped us with our financing paperwork was super helpful. He really took the time to explain everything and gave some really great advice on improving our credit.

MistaEd

9 de ago. de 2016

After a bad experience with cheaply made aftermarket replacement parts, I came across the Courtesy Toyota dealership online looking for OEM parts for my 2004 Toyota Tacoma. The website was detailed and easy to navigate. It was easy for me to find a lot of replacement parts to make my Tacoma look as new as the day I bought it. Parts arrived quickly and packaged well. Looking forward to doing more business with Courtesy Toyota. Thanks guys.

Herman scott Sr

4 de ago. de 2016

VERY PLEASED ...My Toyota truck had several issues ..I called Mike Demeo in the service dept at 8:30 pm and my truck was back on the road at 11:00 pm the same nightI got a great deal on tires and tune up ..also coil pack was bad.Its so good dealing with courteous professional people like Mike and crew Very awesome ideal having the service dept open till 12 am I will be back for all my needsTYH.C. Scott sr

javaken

27 de jul. de 2016

Cannot say enough about the prompt and courteous service that we received as we immediately walked into the Internet Sales Gene and Julie were great!

ontime

22 de jul. de 2016

I had an appointment one Friday morning about 3 weeks ago for my new car's first service (at4500mi). Showed up and was told it would be 1-1.5 hours. Turned into 2.25 hours. "We have people who just show up, so we take them as they come." Then why make an appointment -- followed by broad perplexed faces. I saw them take the car in at the 2 hour mark, so they did the work in 15 minutes. I didn't get a copy of the work they did, nor did they turn off the 5000-mile "service reminder" alert, which is now always on since the car rolled over 5000 last week.

YCLTM47

16 de jul. de 2016

Gene was so knowledgeable and couldn't be more helpful to me in a time of need! Rod helped me meet my financial goals for financing which is so appreciated!

J-bird

5 de jul. de 2016

The team there has been much more responsive questions and being polite on the phone. They gave a very competitive written invoice price, being very honest about additional fees that other dealers push under the rug, that I am planning to travel the extra distance for several thousand off what local dealers are telling me without putting into writing. An initial phone call came off a little pushy on scheduling a test drive as I don't live very close, but after that they have been understanding. They have a great selection as well compared to local to me Scion dealers didn't have a model iA ready to test drive. I have already recommend this place to a friend.

J COOPRIDER

21 de jun. de 2016

I have to say we have used toyota for many years as do our daughters , they always take excellent care of us and our cars , they are polite and understanding to our needs , The service they provide is above and beyond .

Lynn Bishop

20 de jun. de 2016

My husband & I recently purchased a 2016 Toyota Tacoma and were on vacation in Tampa when the 'maintenance light' came on. We both figured that the light was for the 5000 mile service visit. But not knowing for sure, my husband spied the Courtesy Toyota Brandon while driving down the road from our hotel. He whipped in, found the service department, and explained the situation to Chad (I think). Chad immediately took us and our Tacoma in hand. Within an hour, we were headed back to our hotel with no 'maintenance light' on. We cannot thank you and your staff enough for putting our doubts to rest and taking care of the issue so quickly, professionally, and respectfully. Sincerely, The Bishops

Glory

17 de jun. de 2016

After 7 long days of trying to work out a trade in, I finally found Alex Grant. He worked hard to find just the right vehicle. He listened to what type of car I needed and why. He kept in contact by text but not pushy. He even came back early from lunch. A refreshing change. A true gentleman who cares about the client!! My husband is buying a car too. I'm pretty sure our 16 yr old will be getting a Toyota now too!! Thanks Alex!!!

John Boy, Bucs Fan,

17 de jun. de 2016

We have been going here for four years, we have had great service every time. Our Prius has been great, we just got back from Tenn. and we got over 50 miles to the gallon, gave us extra money to spend on other things. We always ask for Ryan Messerschmitt, he is the best,friendly and takes great care of us and our car. This is the place we will come back to, why try the rest when you have the best.

Cynthia

13 de jun. de 2016

The visit took over an hour for routine maintenance. That is the only thing that was wrong. Otherwise very friendly and respectful.

AM

10 de jun. de 2016

I bought 3 vehicles here and only service here. No appt. needed, no long waits. They are straight and honest with their findings.

Korkean Dulgerian

8 de jun. de 2016

My wife and I tried to share one car but quickly realized how inconvenient and unrealistic that was with our full time job schedules. After googling many places and calling to find the best prices, Courtesy Toyota was the most appealing dealership to me to begin with because of how down to earth and professional they were on the phone. We went in there on my day off with 2 goals in mind: 1. To find a car that my wife would like. (she's picky) 2. To have the monthly payments meet our budget. I am happy to say that both of our goals were met. We knew because of our financial situation that we wanted to lease a car. We have excellent credit and right from the start we put our bottom line price up front and then we went outside to look at some cars. It was hot outside, and our salesperson, Weldy, brought us cold water. He showed us a few cars and then my wife found a black 2016 Toyota Corolla that she liked. Great! So we decided to test drive it and I found the experience to be very good. When we got back to the dealership we went back into the office to see where we stood on our offer. Remember, we gave them our bottom line price up front. Weldy gave us both sandwiches for lunch which was unexpected but appreciated. He was very courteous and professional. They came in high, which we expected, so we thanked them and went to leave. They stopped us from leaving which we also expected and said they would "see what we could do" (about the disagreement on price.) While we felt for this short time like we wasted our time, they never made us feel uncomfortable, we just saw it as a business tactic from their standpoint which we understand. Weldy came back and said we have a deal. We were very pleased. The paperwork was straight forward, however keep in mind that during the paperwork process they offer different warranties which are very good, but raise the price by a lot! For us, we liked one plan but simply could not afford it. Weldy gave us free floor mats for our new vehicle and he let me use his computer to print my proof of insurance, which I was very happy about. Overall, I give them a 5 star rating because they deserve it. Usually we are very uncomfortable dealing with car salesmen but this was a positive experience, and I would recommend Courtesy Toyota of Brandon to a friend. Thanks Weldy!

Diver Lars

5 de jun. de 2016

I brought my Avalon in for the 15,000 mile insepctuon/tire rotation. In and out in 45 minute soin a Friday afternoon..noty bad, not bad at all. Friendly, professional folks. The waitig area needs updating and the locatoon can be chalenging to access and exit, that said I'll be back at 20,000 miles.

Donna S.

4 de jun. de 2016

I was very satisfied with the service. The Staff was very courteous.

Chopper

3 de jun. de 2016

I went in the early afternoon and was out after 40 minutes. I had expected a hour wait. Thanks for saving me time!!

William

3 de jun. de 2016

Excelent service and outstanding work, they treat me as Royal customer in every way . I would recommend to everyone

diane ledford

29 de may. de 2016

we met some excellent and kind people the day we came in for oil change and a recall on our truck they took us to golden corral for lunch and pick us up and took us back for our truck diane ledford

JulieB "GO LIGHTNING "

28 de may. de 2016

I have had problems with my Camry and needed things done mike has worked with in order to afford it and so car would not break down me thanks Mike!

Katy RCWP age 73

25 de may. de 2016

I was left waiting in line for it seemed to me too long for a service rep to come to my car. The man(Gary I think-shuttle service) who drove me to the office where I waited for repair was very friendly and courteous. He carried my bags both times and was so thoughtful. Thank you When I got back from the office, he could not find my rep who was taking care of my service. Gary paged him but I sat and sat. Finally Gary went through the files, gave me my papers and took me to the counter to pay my bill. He said, "I will get your car." Again I think he did an excellent job of providing me service. and should get a raise! I told Gary he "was my auto angel" I recommend you "clone him" Made my day by his kindness as I am recovering from surgery. :-)

Kylie

24 de may. de 2016

I went in to Toyota for a recall for my airbag. They quickly greeted me and made sure I was taken care of. I dropped my vehicle off and it was done quickly. They called and left a message saying it was ready. Very pleased with my experience.

Armando Vazquez, satisfy customer

24 de may. de 2016

Have been dealing with Courtesy Toyota since 1991. Thus far I have been able to buy 6 Toyota ( new car) in the past 20 or more years, 2 Corollas, 2 camry, l tacoma 1 Tercel and now the RAVA 4 2015. Therefore when I need to change my car I know exactly where to go and get a price that I can afford. Ea on of children do have a Toyota, additional i bought a Toyota which I send to my house in PR, was cheaper than buy it in PR to include the shipping charges. So when we visit PR, have a car and a house in there for our use only. Thank U Courtesy Toyota. (I do not know how many cars I need to buy there in order to get one fairly in most cheaper price-----just a joke) have a great day. Armando

Magdi Saied

22 de may. de 2016

Thank you Moe for making every thing so simple and easy Excellent service, excellent place. See you next time for sure.

Allan

20 de may. de 2016

Had my car serviced for its 15k check up. Staff took care of me right away. Done in less than an hour.

Aaron Baca

19 de may. de 2016

Travis continues to show excellent customer service every time I take my 4Runner in for services. If you take your vehicle to Courtesy Toyota, make sure you ask for Travis.

Pete Botto

19 de may. de 2016

I have taken my car to this location for the standard oil changes, etc. for two years now. They were always a decent facility; however, this last visit was excellent. I am not sure if it is the conversion to Toyota (for Scion products) but I was extremely impressed. The customer service was fantastic. The notifications and updates before my appoint, during and after were fantastic as well. I actually look forward to doing business with them in the future.

Chuck Miller

16 de may. de 2016

My service writer and chief technician went above and beyond to service and diagnose my 2016 Tacoma. They suggested the vehicle stay overnight and placed me into a free loaner car. Excellent work guys.

Laura Morris-Smith

15 de may. de 2016

I was getting my car serviced for the 6 month check up. Staff was focused on getting me in and out. The wait was an hour in a half at the most. That's even after I was late a half hour.

Santi

13 de may. de 2016

Go see Travis G. at Courtesy Toyota!!! If you need service, big or small, you are doing yourself a disservice by not going to see Travis G. at Courtesy Toyota. He exceeded all my expectations and is a value added team member to courtesy Toyota. If the other employees are as good as Travis, this will be your best experience!

R. Sanchez

12 de may. de 2016

The whole team was great. From the advisor, to the mechanic they were quick and repaired my vehicle in a better than timely manner.

Voy

12 de may. de 2016

Initially my experience with Courtesy Toyota of Brandon was terrible. I wanted to buy toyota and terrible salesman was assigned to handle my case. After three totaly unproductive hours I was exhaused and I went to manager asking for different salesman. From that moment on everything was excellent. Customer service is super. I like Toyota paying for my first 5 maintenance visits.

Eddie

10 de may. de 2016

Great customer service. I set an appointment and they began promptly. No hastles. No wasted time. Everything was explained throughly.

RLChappy

8 de may. de 2016

Always a good experience. Worked with Gary who made sure I was in and out quickly. Chad, the Service Manager always says hello and ensures everything is to standard. This is why we keep coming back, two 4Runners, a Tundra, and Sienna later.

stan fin , toyota lover

7 de may. de 2016

my girlfriend went with me to buy my car at courtesy toyota of brandon. she was so impressed with the way they treated me , Mario Canal is my salesman , great guy ! ,she bought her 2016 there !

Bob at Sims

5 de may. de 2016

I have been getting my truck serviced At Courtesy Toyota for years . Robert in service has always taken into consideration my need for quick service because I am only in town for a short period of time, They have never failed me. Thank you Robert!!!!

Sienna_Toyota

4 de may. de 2016

Initially I took my Toyota Yaris to a small auto shop in Tampa. I realized the mechanics there were trying to take advantage of me, so I left. Immediately after I went to Courtesy Toyota of Brandon for a second opinion. The staff was very friendly, professional, and completely upfront with me about everything. They let me know about a software update my car needed, and thoroughly checked my car for any issues. I drove away with a clean bill of health and a renewed confidence that if anything was wrong with my vehicle, the professionals at Courtesy Toyota of Brandon would take care of everything.

Christiana Barranco

3 de may. de 2016

Ryan was a great help! he gave me the best price, and helped me greatly through the entire process and had excellent customer service skills :)

Mike Jones

2 de may. de 2016

Roberto is awesome. He helped me with my service and recommended I get new brakes for my rear wheels. Will be back!

ted's truck

29 de abr. de 2016

Mr. Prez was my service writer. He got my truck in and while they were doing the oil change the service tech checked my cabin filter. Mr. Prez called me to explain the it looked like I had a family of squirrels liveing in there. Don't know how one could get in that space but whatever. The Tech clean up the area and installed a new filter. It smells better in my truck now. Thanks to all who helped get the job done.

Tundra Crew

28 de abr. de 2016

Great, HONEST service!!!! Have bought multiple vehicles from this dealer.

jack

27 de abr. de 2016

Needed service done in 40 minutes... service rep made it happen

Joy Keshri

26 de abr. de 2016

It was great to have my car service in courtesy Toyota

GStall

24 de abr. de 2016

Very happy with the sales team in the Internet dept.....The team worked very hard to get our business and we appreciate it.....I can honestly recommend Manny Gomez for Internet sales.

Josie M.

20 de abr. de 2016

I took my RAV4 in yesterday for a maintenance visit. I knew that I needed new tires, based on a check at my last visit. I was approached as soon as I exited my car. Angie made me welcome, found out exactly what I needed and directed me to their very pleasant waiting area. Within a short time, she returned with the prices of the tire brands I had mentioned and helped me decide. While I waited, I had a comfortable seat, a large screen TV, access to coffee, beverage and snack machines, and clean restrooms. Angie kept me updated on the progress of my car. All in all, it was a very positive experience.

Helmut

16 de abr. de 2016

Outstanding service on my 2015 Venza. Service person kept us informed on car status and did a quick fix on issues that surfaced. Waiting facility needs to be improved.

Denis

15 de abr. de 2016

Jessica counts was a great help and made my purchase of my 2016 tundra is easy and painless and I'm really pleased with Jessica help and patience because I'm a hard person at time to please thank you so much Denis

Frank in Seffner

14 de abr. de 2016

I bought my Prius 2 at another dealer. I ALWAYS have my servicing done here. Had it there with my last Prius as well. I go here due to the fact that they are always FAST, quick in and out. And CAREFUL. This last time they showed me the filter, black as can be - change that and alerted me to a tire problem, I had the front end aligned. Their prices are competitive with other places in town. They take an interest in the client for sure here. I highly recommend them to others.

D.Tate

13 de abr. de 2016

I recently moved to the area and found this location close to my house so I decided to give it a try. I only went in for an oil change, but was informed that there were several other things that needed to be done. I decided to go ahead and get the suggested repairs taken care of and they offered me a ride to my house and when the service was completed they called to let me know and sent out the van to pick me back up and return me to the dealership. The service advisor kept me updated on everything and I was very pleased with every part of the service. I will be taking my car to this location from now on for any type of service that I need.

Prius driver

13 de abr. de 2016

Took good care of my vehicle....needed hoses to window washer replaced....all working properly again

Sandy D

13 de abr. de 2016

I went in for routine maintenance on my sienna minivan, and all was good. Everyone was very polite and helpful.

tomh

13 de abr. de 2016

Horrible. Was advised needed approx. $500.00 in recommendations. Brought vehicle to another dealer, to be advised did not need anything.Number one brake fluid flush. My technician at other Dealership checked for moisture to find brake fluid clean no reason for brake flush and on and on a/c service not needed. best one upper engine carbon cleaning$279.00 , NOTE not needed A disgrace that someone would have to pay for something not needed.

Robert Johnson

11 de abr. de 2016

Roberto does awesome job of taking care of the customer

Toyota

11 de abr. de 2016

Everytime I go they never take care of the true problem. I end up spending all this money when the true problem was never fixed. I have went 3 months in a row and said there was something wrong with my alternator and paid for everything else and now my car is making a lound noise about to cut off I go on a Sunday afternoon now my alternate is no good :( how does that happen then I have a oil leak witch I just had my oil changed and spark plugs replace how did they not see my oil leak like this is my issue then you have service people that telling you that you don't service your car like it should be. I had 3 people look at my car and all three told me different things! not Happy with Toyota at all!!!!!!!

Val

9 de abr. de 2016

This is a business where excellent really fits! Service of oil change & alignment was completed in timely fashion. I was kept apprised of what was happening. Out the door in no time. Staff informative, mannerly & friendly. Always respectful.

jsnyder2914

9 de abr. de 2016

Our 2015 RAV4 was due for its 5000 mile checkup (which now is free as part of it's "ToyotaCare" 2 year/25000 complimentary maintenance program). Courtesy offers service as late as midnight, and we scheduled it for 10:30pm. Car had multi-point inspection, fluid "top off" and rotation of all tires (including spare), and was done in less than an hour. Very satisfied and would recommend Courtesy's service.

Soldier1566

9 de abr. de 2016

I brought my car in for a routine service and everything was great.

Melz

8 de abr. de 2016

This place is awesome and the staff excellent..I refuse to take my car else where no matter the price..I have been visiting this place since 2010 and I'm very pleased

John Cz

5 de abr. de 2016

Although I purchased my Toyota Tundra from another dealer in Florida, when I found out that I needed service updates on my GPS System, Courtesy Toyota of Brandon was more than willing to assist me hassle free! An appointment was made, updates and repairs were executed on the day of the appointment (one day later) within an hour of waiting, and all is good!

Muffin.123

3 de abr. de 2016

I was made sure I was a satisfied customer. Mr. Andrea has a great personally. I felt very comfortable purchasing my 2016 car from Courtesy Brandon, Internet sales

luvmyRAV4

1 de abr. de 2016

I bought my first toyota from Beth in 2005, she treated me with respect and helped me find a car I loved. Today when I returned to get a new car, I hoped to receive the same service. Even better Beth was there she recognized me and remembered the car I had loved so much. She help me find a new great car and helped me get the price i could afford. What a great asset to your team. Thank you

Joe J

31 de mar. de 2016

Assistant Service Manager Angie promptly ordered the parts for my long overdue recall issue. She was very professional and helpful to explain how the process worked and the delay in receiving the parts from the manufacturer. I am confident that because of Angie's proper order processing my recall issue will be resolved soon.

Dan

31 de mar. de 2016

I like coming here because I feel confident that my car would be treated great! Would like to have gotten my car washed and vacuumed.

Frank

29 de mar. de 2016

I have been using Courtesy Toyota in Brandon for 13 years and they have provided excellent service and great pricing.

WendyA

28 de mar. de 2016

I just moved to the Tampa area and my 2013 Camry Hybrid was due for routine maintenance. I went online and found Courtesy Toyota in Brandon. I scheduled an appointment for the next morning! Upon arrival I was quickly and pleasantly received and then waited for my car... It was done in a flash! Again I met with my delightfully pleasant concierge and was on my way. I have had many cars and received adequate service BUT this was heads above anywhere else. When the sign says "Courtesy" Toyota, they do mean it!!

Pez

27 de mar. de 2016

Service was fast and friendly. I was in a hurry and even though I did not tell them they were able to service my car quickly and get it back to me right away

Linda Amore

26 de mar. de 2016

Good afternoon. I have leased from Courtesy since 1995. I have leased 8/9 cars (lost track!). The last 5 I have had one salesman and I request him every time. His name is Hank Keller. He is not only superior at what he does but during the entire lease he is helpful should I have any problems. I have dealt with so many fantastic techs in the service department that I have lost track of them and lets not forget there is always turnover. Most recently, I give kudos to Kevin, Ghandi, Chad, Harold and many more. They know what they are doing, they are excellent at customer service and they are honest! My favorite cars are the Corolla, Cambry and the Prius. I went back to a Corolla this year. I had the Prius last year and I loved it. The only problem I had with it is that it was too low! I would hit every crub going in and out of driveways. Went back to a Corolla this lease. I have had 6 of them! I particularly loved the color....you call it Blue and I call it Gun Metal Gray. It dazzles and does have a hint of blue when you look at it in the sun. I have one problem with this Corolla......when you lock it from the inside, which I always do, the lock is "under" the door handle. Not good! Otherwise, I love Toyota, I love Courtesy and I love the employees! Thank you Courtesy for coming into my life!

KenWinter1245

26 de mar. de 2016

We bought the 2010 Rav4 as a new vehicle. We currently have a little over 83000 miles and have no complaints with the automobile. We bought the pre-paid maintenance package and now use Courtesy Toyota for continuing maintenance. I feel more comfortable having Toyota trained personnel work on my vehicle. Our service manager, Gary Savory is wonderful. We are treated royally every time we go to Toyota. On the downside, however, they used to have muffins next to the coffee machine.

Rudy

26 de mar. de 2016

The service tech Raul Garcia and Jose Flores went above and beyond when they worked on my car. They where very detail oriented and explained everything to me, I will definitely be going back to have my Toyota serviced there again! I highly recommend them and the services they provide.

imhooglander

26 de mar. de 2016

Angie was a amazing and greatly assisted me in addressing the issue with my vehicle.

Beth l

25 de mar. de 2016

They had more truck in and out yesterday and great job. I know these guys and they really work with their clients.

Lenny B

22 de mar. de 2016

Went in for my 30 K mile checkup on my 2013 Prius - was in and out in very little time - My service advisor Harold kept me informed of what was being done to my car.

Al Hunt

22 de mar. de 2016

Service rep was friendly, helpful and professional. I thought my warranty was expired, but he checked it and informed me it was not. Service was quick and complete. A pleasant experience.

Lori Boylan

21 de mar. de 2016

Excellent service by all. I needed service light came on and I thought it was oil when it was tire rotation, then they said I needed an alignment. It all happened within an hour. I enjoyed my free hot tea while I waited. Lori Boylan 2015 Camry, 17,000 miles

Roger

21 de mar. de 2016

Excellent service and tremendous assistance from Gary!

WILLIAM FEATHERS

15 de mar. de 2016

THIS WAS OUR FIRST VISIT,WE RECENTLY MOVED TO THIS AREA.YOU DID A GREAT JOB,THE SERVICE ADVISOR HAROLD DELACRUZ WAS EXTREMELY POLITE AND HELPFUL..WE WERE IN AND FINISHED IN LESS TIME THEN WE THOUGHT IT WOULD TAKE.WE EVEN TALKED TO HANK IN THE NEW CAR SECTION.AGAIN HE WAS POLITE AND PROFESSIONAL;COURTESY TOYOTA SEEMS TO ME TO BE THE BEST IN THE AREA.WE WILL RETURN FOR OUR 15,000 MILE SERVICE. RESPECTFULLY SUBMITTED THE FEATHERS FAMILY 5 stars

Dawn Blackburn

14 de mar. de 2016

We have been coming to Courtesy Toyota since moving to the area 6 years ago. We have been very pleased with the service department and Ghandi in general. This is the only place we go to have our vehicles serviced.

T. Cook

10 de mar. de 2016

Service was quick, efficient and requested additional necessary wheel alignment to help the longevity of the cars tires.

Lily

9 de mar. de 2016

Always a pleasant place to wait while your car is serviced

Dr. B. Webster

8 de mar. de 2016

Courtesy Toyota has done repairs on my auto several times in the past and the work has been done to my satisfaction. Unfortunately, I am unable to give Courtesy Toyota an overall excellent rating due to the last major auto repair which I am still not completely satisfied. Although a letter contact was made to a person in management, as of this posting, it has not been acknowledge.

Robert C.

7 de mar. de 2016

Although I went for just an oil change service in the early afternoon, the service advisor and tech jump right on it and by the time I realize because I wonder through the dealer looking at new cars (love to see what my next new one will be) to my surprise my car was already park out front and ready for me to be pick up.

Debby

7 de mar. de 2016

We were looking for a new Toyota. We have had Toyotas before and love the Highlander, so this should have been easy. We were shown only one car, not even able to walk through the lot to see what else there might have been available to us. We felt the one car they showed us was overpriced, it already had over 400 miles on the odometer, and it had features we didn't particularly need. When we could not come to terms on price, the manager stood up, and ceremoniously ripped up the contract in front of us. This was insulting and rude. We left, having felt we were 'dismissed.' Interestingly, the sales people called us three times later trying to bring us back to negotiate a new deal. Why would I go back there and risk another scene? No sale! We went to another dealership and bought a beautiful 2016 Highlander with only 4 miles on it. Don't insult your customer, don't make customers feel miserable making a huge purchase.

Bonnie Matthys

5 de mar. de 2016

Offered over and above the normal service!! Great job!

JR

3 de mar. de 2016

Even though I did not purchase my Camry from Courtesy Toyota, they have been the best at providing the most timely service. Thanks for taking care of me and my car so quickly!!

Chris S.

2 de mar. de 2016

I usually work with Roger or Victor and the service is always quick and easy. When getting repairs I am always given a fair estimate and never feel pressured to buy unwanted parts or service. Courtesy Toyota is in business to provide excellent customer service at a fair price! As long as I have my Toyota Camry I will be taking it to Courtesy Toyota.

Sandra

27 de feb. de 2016

They got my vehicle in very quick! I was quite surprised and pleased with the timeliness

HNguyen

26 de feb. de 2016

Courtesy Toyota of Brandon is an amazing place to purchase new or used cars.

Edwin

25 de feb. de 2016

They were very friendly, efficient and courteous at Courtesy Toyota. Thanks. Edwin

GILLES

25 de feb. de 2016

Got a seat belt problem, and my van was "biping" all the time because of the broken part. Within few minutes the part was ordered, under guarantee, and a few days later replaced with a big zero at the bottom of the bill. And all this with smiling people from the service department...

Matthew

24 de feb. de 2016

I was provided with excellent service when I had my car serviced today. The staff was very helpful, friendly, and informed. I will definitely return in the future.

LParker

23 de feb. de 2016

The late night service is incredibly convenient. I was met quickly by the service department and they began to work on my car almost immediately. I would recommend them to anyone.

Harold D.

19 de feb. de 2016

I had just purchased another vehicle (Lexus) from a dealer 250 miles away. The window tint job had several bubbles. Angelo and Kevin at Courtesy Toyota in Brandon were very sympathetic, professional, and personal. My redo was perfect. I am being reimbursed from the the original Lexus dealer, but the 2 gentlemen I mentioned treated me like a VIP and the tint process went perfect. Thank you. Harold D

Marju

15 de feb. de 2016

quick service done as always, waiting time was not long either

Renato Pessoa

15 de feb. de 2016

Everything was excellent. And is always excellent. I appreciate all the help.

D. M.

13 de feb. de 2016

Went in for service with a newly purchased used Tundra and the service dept really went oit of their way to explain remaining warranty and got some issues corrected that were overdue. I will definitely go to Courtesy for all my service needs.

KelseyFL

13 de feb. de 2016

Very clean and nice facility. Customer service was awesome. Didn't have to wait long was in and out getting my oil changed and even when I didn't know where to go exactly people were helping me to get me pointed in the right direction. I will definetly go back to the Brandon location.

Joan O.

11 de feb. de 2016

Our recent trip to have our regular maintenance checkup was excellent! Our Service advisor was Ryan M. and he could not have been more helpful and courteous. Overall this was such a good experience. We also had the car detailed and it looked just great! Thanks!

LisaFL

10 de feb. de 2016

Took our van in for an oil change. It went as scheduled.

J. Weitzel

9 de feb. de 2016

Just wanted to take a minute to compliment Gary Savary in service. He has always treated me well and is the main reason I have both of my Toyotas serviced at Courtesy.

Nic

9 de feb. de 2016

First, I had to reschedule my appointment early that morning and the girl was super helpful and friendly. When I got there, they took it in real quick, assessed what needed to be done to it, informed me of a recall, brough out a model of the breaks to show me where mine were, and worked with the coupons I presented to them. They made sure to get me out as quickly as possible. I also really liked that the waitino area was separate from the showroom, and it had some refreshments (I didn't eat anything though).

Charles

9 de feb. de 2016

New to this location, I purchased a new vehicle and recently had my first vehicle service. I am satisfied with the overall process of purchasing and vehicle service department. Thanks!

MaddieC

6 de feb. de 2016

Courtesy Toyota is the place to go! They are always so helpful and friendly and give me the best service possible. The service manger, Frank Rosa and his staff are great to work with and give top notch quality. I never leave with any worries. They are the definition of quality!

Coastkayaker44

4 de feb. de 2016

Everyone was very helpful and informative! I will use you again for the service of my vehicles.

PriusGal

4 de feb. de 2016

I took my car in earlier than my appointment, and they were able to take me right away with little wait time.

Elaine Cheung

4 de feb. de 2016

I purchased my vehicle here and got more than what I expected. My salesperson calls me periodically to check on my new car. The service department has been excellent as I have had to bring my car in for service. They are prompt on their timing and very friendly and courteous.

Linda Allen

2 de feb. de 2016

I scheduled an appointment Monday morning at 9am. I pulled up and was greeted immediately by Travis. He was very professional and made sure he knew exactly what I wanted done. After 30 minutes or so we realized I needed more than just an oil change. Travis went out of his way to make sure I got the best service and price. He even got me a ride home until the car was done. He called when he said he would and had the car washed before I picked it up. Couldn't ask for better customer service. I also was impressed by Dwayne the driver who took me home. Such a gentleman and very easy to talk to and made me feel so comfortable. He is a wonderful asset to your team. Everyone I came in contact with yesterday was super helpful and courteous. I will be returning soon to have the rest of the work done that Travis recommended. Thank you all so much.

RHatton

2 de feb. de 2016

We had a little trouble getting initial help, however once we did have help they were extremely helpful and worked with us all the way. I would highly recommend this dealership but you may have to take it upon yourself to go looking for assistance.

TA

2 de feb. de 2016

Arrived to facility with no appointment and was greeted within two minutes by service rep. Was in an out for oil change on my '13 Avalon in about 45 min. Always have a great experience when I visit the service department.

Alexis Sanchez

1 de feb. de 2016

Great service , I was very pleased with the smooth process and fast timing!

Eric

29 de ene. de 2016

Awesome customer service. Warm n comfy. The service adivsor that assisted was very friendly, he answered all my questions thoroughly and in a professional manner.

Chris&Jen

29 de ene. de 2016

After getting the run around and sales tactics thrown in our face at the other Toyota Dealers, Beth listened to our horrible experiences and hit straight to the point with no games or misdirection. It was so refreshing to have a sales person that didn't have to run back and forth to her manager 17 times with no change in negotiations. Thank you Beth!

Daniel Gibson

28 de ene. de 2016

I took my Vehicle there on 1/27/16 and the service I got from Angie was awesome. Angie is the reason i do buisness with Brandon, Toyota. She is always friendly and courteous. Thank you for having a wonderful staff member.

Trisha C

27 de ene. de 2016

I dealt with Jose Sanchez and his financial advisor. Both were amazing ! Not only did I buy the car I wanted , my father in law also purchased a brand new Toyota ! The service was excellent. We were both treated with respect and courtesy. The process was quick, and the customer service unbeatable. All my years of car purchase experience , this was by far the best. I will definitely be buying through Courtesy Toyota again.

Tommytoad

27 de ene. de 2016

I damaged sidewall on my 2015 Tundra Michelin tire; it was 4850 miles so I drove to dealer and worked with Doug, a service adviser. The tire was not covered under warranty but Doug obtained the M/S tire and the tech did the scheduled service. No long wait or problems. I purchased truck new from Courtesy.

JC

26 de ene. de 2016

Sunday morning and a dead battery...and how am I getting to my Monday appointments? Easy, Courtesy Toyota was open to provide service, to my surprise and delight. I was quickly in and out with a new battery as the old one was still under warranty. Thanks.

Beverly

26 de ene. de 2016

I just want to say i had a wonderful experience at your dealership & i especially wanted to say that angie garretson went above & beyond any and all expectations to provide excellent service and at a timely manner, i tell all my friends & family in different states if they want excellent service, courtesy toyota is where you will receive it

CKay

26 de ene. de 2016

Newly arrived from MN for our winter stay- wouldn't you know the 5K maint light came on during the trip down. Service got me in when I called in a whim 'cause I happened to be in the area. They fit me in; and then washed the road salt off my Venza and even shined up my wheel rims and tires!! Left the dealership looking like a million bucks!! Thx- I'll be back!!

Pat C.

26 de ene. de 2016

I always get good service at Courtesy Toyota of Brandon. No undue pressure to have things done to my car like I have had at other service centers. Their name says it all, Courtesy. They are good at what they do and get you in and out without delay. All of the service people were helpful and friendly.

Sharon

26 de ene. de 2016

I always take my vehicle to Courtesy for repairs. Their service hours are great and I appreciate the discount for bringing my vehicle in later in the day. I receive great service and fair prices!

highlander owner

23 de ene. de 2016

My new Highlander was giving me the "maintenance required" message. I was able to quickly and easily book an appointment online for the next morning. Although I was 25 minutes late due to an accident on the freeway I was taken right in by the friendly and helpful staff.

Toyota Girl

23 de ene. de 2016

I have been always satisfied with the excellent service at courtesy Toyota.

Johnboy1949

23 de ene. de 2016

I went in for regular service visit and they were really busy, then Ryan Messerschmitt came up to me and ashed how he could help me. Well, told him we needed an oil change and tire rotation, he said no problem and it shouldn't take to long for that. We went into the waiting room and bought a cover for our steering wheel and before we knew it he was back. Not only did he take care of the oil change and tire rotation he did some other things for us and then he put the new cover on that we bought. This was on of if not the best visits we have ever had. Ryan was great and will ask for him next time. Courtesy Toyota has a great person in Ryan John Crabb.

Carolina Arguello

20 de ene. de 2016

They have very good service and never had any problem, always try to help me

Dan Silva

19 de ene. de 2016

Service was very fast. Attendant was very professional, courteous and kept me informed throughout every phase of work being done on my vehicle.

Rose L.

19 de ene. de 2016

It feels like home when all my concerns are being addressed. Thank you for a great experience!

Tash

14 de ene. de 2016

I went in for my 10,000, mile oil change and it was a fast and easy experience. Not to mention it was free :) Nothing better than fast, friendly, and free! Thanks Toyota!

MarkW

9 de ene. de 2016

Just had $1600 worth of service + new tires...and left feeling happy about it. How often does that happen?? I highly recommend Courtesy Toyota of Brandon.

Melonie Jimenez

8 de ene. de 2016

Had yet another recall on my Corolla. The wait wasn't too long for the appointment time out or the actual service day. A litte perk was, the coffee is tasty.

Todd

4 de ene. de 2016

Chad is the best service advisor in the business. Own two Toyotas and continue to have them serviced here because of his great service, he always goes above and and beyond.

kmcburney

3 de ene. de 2016

Awesome experience. Thoroughly inspected and informed aabout the 2yr service agreement to include that date of 3/10/16. Fantastic !

Lorie

31 de dic. de 2015

Roberto was my service advisor and provided great customer service in a timely manner.

Dottie A

30 de dic. de 2015

Very friendly, personal service. I've had it every time I've brought my vehicles in. Excellent quality,

Lootz

30 de dic. de 2015

Angie was so amazing! I brought my car in for service and was told that they are so backed up, they won't be able to look at my car for about 3 hours. I had no choice but wait, since I didn't have anyone to pick me up. Angie came in an hour later letting me know that she managed to get my car in. She saved me a lot of time and managed to get me the best price possible. Thanks so much Angie!!! You are a rockstar!

Nancy

30 de dic. de 2015

This is our second visit for our 2011 Camry. Wesley is always friendly and efficient. The service team always gets us in and out in the timeframe they quote.

Vincenz

28 de dic. de 2015

I received great service at Courtesy Toyota of Brandon. I used their appointment web site and was scheduled for a service appointment within an hour. I arrived with my 98 Tacoma in need of major tune up work. The service depaartment conducted a thorough inspection of the vehicle and provided an accurate and detailed quote for the proposed work. Work was completed in timely and professional manner and was completed at the exact estimated time. The mechanics and staff were extremely knowledgable and treated the old truck as though it was a new one. Courtesy even provided me with a loaner vehicle, what more can you ask for!

Osnof

25 de dic. de 2015

Very professional, attentive, great work and quick.

Jensen T.

25 de dic. de 2015

Ryan Messerschmidt was great! He was friendly, the service was fast and he applied a coupon to my oil change. He even charged me out when no one else was available. Excellent service!

Pavan Kumat

24 de dic. de 2015

Please improve your waiting lounge at service area

Val

23 de dic. de 2015

Went for my 10,000 mile oil change, etc. appointment. Was waited upon in a timely, respectable manner. The service technician listened to questions and answered appropriately. The car had it 10,000 mile service & I was done in a short period of time. Organized place! I am extremely satisfied.

Philip

23 de dic. de 2015

Made an appointment for an oil change and check a warning light for tire pressure. The service tech had my oil changed and warning light issue resolved, and completed and I was out the door in 30 minutes. Excellent Service!! 12/2015.

CB

22 de dic. de 2015

I should have written this review the last time we had our vehicle serviced, but after my experience with Courtesy Toyota in Brandon yesterday I wanted to give a special thank you to Travis Gentile, who always listens, who does a great job explaining things, and who treats us like we're the most important customers in the world...every time. Our family (with five Toyota vehicles that range in age from relatively new to very old) has really experienced superior customer service. The last time my husband had his truck serviced, he didn't want to spend the money to fix all of the areas that needed repair. Travis patiently and repeatedly explained how important it was that we take care of some repairs that my husband was sure, "could wait." After listening to Travis' explanation, my husband made the decision to go ahead and take care of everything, and the 2006 truck runs like it's new. Yesterday I had the same experience with my own vehicle. I brought my 2011 in for an oil change and didn't realize how bad my brakes were until Travis explained what needed to be done to bring them up to standards. I can really tell the difference, and I probably would have waited to have this done if Travis hadn't done such an excellent job explaining exactly what the issues were, and why it was important to take care of them now. Travis advised us well, with genuine concern, and with no "pressure," like it sometimes feels when you're not sure if you should go forward with repairs or if you can wait. At the time, I didn't research the price of these services before having them done, but now that I have, I also know that we got a great deal as well as quality service. In each case, when we drove away our vehicles were safe, well-running, and we were happy. Next week we will be having our oldest Toyota serviced, and again will be saying, "Thanks, Travis, for always going the extra mile!"

Lori Boylan

22 de dic. de 2015

I have a new 2015 Toyota Camry. I got it with 1800 miles on it. I had a 2001 Camry and my boyfriend totaled it. So i just tunred around and got another one. I see my old car everywhere after my car was totaled even reaffirming me more that I made the right choice on my new car. I have 12,000 miles on the car and the light came on for service needed and the settings wouldn't set. Frustrated on Sat am before x-mas at the mall at 7.30 am and having to get a last minute hair color at 11. I just ran over to Toyota to get service done. I was in and out in a record 20 minutes. I met Harold Dela Cruz who took me in like he already knew me, very sweet young man, although I am 52 years old he made me feel comfortable. I work in customer service for the County 22 years so it is important to me to feel comfortable especially when I am in the area of expertise I know nothing about. I even asked him to help me make my free tea which was so cool on a very cold morning. Also, kudos to Axel for turning it around in 20 minutes. He smiled and was very sweet also. People never get kudos they usually only hear complaints so it is very important to take the time when you have excellent service. Thank you again and please give them a copy of this review. I hope Toyota realizes they have 2 excellent employees. See you next time, Lori

Tony Camry 2013

18 de dic. de 2015

so i had been putting off taking my 2013 Camry for the 2 recalls they had mailed in the mail and decided to get up early and just drive by Toyota courtesy to see if they would help. i was shocked since driving the vehicle into the Service Bay and was promptly greeted by one of the Service Personnel (either Ronald or Rob). it was early and i was barely awake but i explained the reason i had stopped by without an appointment and an issue i had with a tire leaking air. they quickly took the vehicle in and next checked the vehicle and needed an alignment. then they offer me a courtesy Ryde back home!! so i did not have to wait almost 2 hours. within the next few hours they called me back and picked me up and took me to my vehicle. all the work had been performed and they even suggested other work to be performed but they were not persistent or trying to up sale me any additional service, but very professionally explain the consequences if i did not get the injectors cleaned. being a busy holiday season i was expecting chaos or a call back stating that i was going to have to leave the vehicle overnight. but that was not the case. the level of professionalism from the ENTIRE staff was excellent and i left feeling warm and satisfied because i knew that every person in the establishment was out to get you in and out quickly. Happy Holidays and Thank you!!

Peace

17 de dic. de 2015

Informed about every part of service. Very nice staff

Labrat

16 de dic. de 2015

The staff at Courtesy Toyota are very helpful and professional. I always take my car to them for service.

VJ

16 de dic. de 2015

Service department staff is excellent and always trying to go beyond and above to make sure everything is taking care quickly. Because of services facility and staff members support; I cannot think buying any other car than Toyota.

Ruth Thao

16 de dic. de 2015

I went early in the morning to have my car checked up and have an oil change. It was the fastest and easiest service i ever had! Usually whenever I go with my sister or brother to have their oil change at other places or Toyota, it usually takes them at least an hour to two hours. But for me it was under less then an hours, 40 minuets top! I would definitely come back for my next check-up and oil change and of course recommend Courtesy Toyota of Brandon to my friends and family. And thank you to Derryl Jones for the amazing help and service!

Ruth

16 de dic. de 2015

I usually go to other places to do check ups and oil change for my car and I usually go early mornings. This time I went to Courtesy Toyota of Brandon, and I was out of there within 30-40 mins! To me that's incredibly fast! Usually it takes me like 1-2 hours . Thank you !!!

Demitri Golder

15 de dic. de 2015

Great buy experience and service afterwards. I bought a new car from Brandon Courtesy Toyota, had the first oil change and rotation service few days ago and had very positive feeling in all aspects.

Elsa

15 de dic. de 2015

Great service and friendly environment... my service advisor was very helpful and explained everything well when it came to my Toyota

Katherine

15 de dic. de 2015

Albert Rivera was the sales person taking care of me when I went in to look at a vehicle. He was very knowledgable, very friendly, didn't try to haggle me into a different car. Overall honest and quality person! Highly recommend asking for him when you stop by to look at some cars! Very happy with my experience and ended up leaving with the car I stopped in for.

Rosie Cobb

14 de dic. de 2015

Able to get an appointment in a timely manner. Wesley was very helpful and kept me informed of the progress in the diagnostics being completed for my car. Unfortunately, the diagnostics could not determine the cause of the problem with my Prius so I don't know if the problem will happen again.

Terry Cooprider

14 de dic. de 2015

I had a warning light come on . It took about 30 minutes to find the problem and fix it.

Glenn

14 de dic. de 2015

Always considerate and responsive to customer needs. Explains in detail what type of service is required and will alert you to any pending problems, like a battery that is not charging properly.

Daniel Gallway

13 de dic. de 2015

Angie was greatThank youI was having my car serviced

Kurt

12 de dic. de 2015

Service provided by Gary Savary is excellent. Always satisfied with him and work done at Brandon Toyota

Kenneth Coomes

11 de dic. de 2015

Jose my sales person was awesome. Great job Jose. The rest of my experience was less than wanted. But I can say thank you Ola for finally getting stuff done

Gerard Lague

11 de dic. de 2015

It was very nice , what can you say your in a waiting room waiting until they finish servicing your car, It was very nice,

Athul Abraham

11 de dic. de 2015

I think Angie Garretson provided an OUTSTANDING customer service! She was very friendly and polite. Thanks for the care you have for your present customers.

Joe Amodei

10 de dic. de 2015

Roberto was professional and courteous. I was out in the time frame given to me. Being in customer service myself, I appreciate receiving excellent service myself.

Flipflopgirl

10 de dic. de 2015

I typically hate going to dealers but, Courtesy Toyota has ALWAYS been truly helpful and honest. I have my 3 year old car (which I bought from them as well) serviced there and some warranty repair done as well. Everybody was so friendly and honest. Angie in Toyota Care is the best!! Keep up the great work guys!!

James Dunn

10 de dic. de 2015

The Service Technician was very helpful and friendly. She was also kind enough to find me in the lounge when the car was finished with the service.

Thomas Rover

10 de dic. de 2015

Pleasant. The only issue was the coffee machine. I think one would need to have a degree in engineering. Other customers had trouble figuring it out too.

Steve

10 de dic. de 2015

We went to the dealership to look at the Highlander. We were met by Maurice Ross (salesman) who showed us the vehicle. His knowledge of the product and features was phenomenal. The purchase process was smooth WITHOUT the expected back and forth on price. Julie Bowden (Business manager) processed the paperwork and finalized the purchase within minutes and we were on our way. Kudo's to Maurice and Julie...Courtesy Toyota was well represented.Yes, I will buy from them again.

Bertha Garcia

10 de dic. de 2015

Mr Ryan Messerschmitt was very helpful, he explain the few repairs that had to be done to my car. Also was very respectful .

STHIII

10 de dic. de 2015

Went to Brandon Toyota to test drive a Prius V. Found one we liked, went for a test drive with Sunny my salesman who has owned a Prius for 6-7 years. Loved the car and the experience. Most of all love the around 40 miles per gallon! Bought the car and noticed the right front headlight had condensation in it which means it was cracked. Let my salesman Sunny know about the problem then brought the car in the next day and we went over to the service department where they replaced the cracked headlight in a timely manner and did a excellent job. Two thumbs up for Brandon Toyota Sales and Service!!!!!

Barry C

9 de dic. de 2015

They always provide quick and competent service. Their prices are competitive with independent garages.

Bennie W

8 de dic. de 2015

Yeah, maybe their service department is busy and their waiting room cramped, but I must tell you about the excellent service we were given last week--it was first-rate! We were traveling to Tampa from Gainesville on the interstate. After we turned on to our exit we heard horrible noises coming from our engine. Then the oil light came on. We were able to find a vacant parking lot and saw lots of oil on the pavement and our dipstick showed there was no oil in the car--we were horrified; a dealership in Gainesville had just changed our oil. Luckily our insurance company directed the tow driver to take it to Courtesy Toyota of Brandon--we are so thankful they did! The minute we arrived our service writer Gary Savary began investigating our problem and gave us assurances they would find out what was going on. We were also lucky the technician we were given was Terrance Wilson--he kept us up to date on his progress and after finding out the problem was the oil filter had been incorrectly installed the car was carefully checked to be sure our engine wasn't damaged. Mr. Savary knew we were traveling and needed to get home--we didn't feel our wait was extreme in fact we thought they were quicker than our Toyota dealership at home. In addition, the invoice was a pleasant surprise since I had no idea what would be found and what the cost would be. If we lived in Tampa this would be the service department we would use. We have so much confidence in the work that was performed and we have had no further trouble with our car.

Peggy Hodson

8 de dic. de 2015

I had called Wesley in advance for appointment. My car was taken in on time and completed when expected.

Kristin Merk

7 de dic. de 2015

Very nice service advisor, she was very pleasant and easy to deal with

Carlos

7 de dic. de 2015

Had a trade in and dealership gave me full value and processed my purchase faster than any other vehicles i have leased or purchased. Very professional.

Maria S.

6 de dic. de 2015

Customer Service: Your sales people try to sell me something I didn't need. When I asked if I go home and do some research to rule out duplicate services, can I then change my mind and cancel what I need to cancel? I was told yes. But it turns out one of the services is non refundable. Now I'm stuck with it. He did mention one was not refundable but I did not catch this. One I was able to void but was told it would be a refund acknowledged in the back of the loan. Buying process: It was pretty much what I expected to test drive different cars but my husband noticed that the sales person did not even try to show me the engine and explain anything about it. It had some scratches on the inside lining and told me it wouldn't be repaired but I got a discount though.

Hyang Cha Rooney

6 de dic. de 2015

I took my 2007Corolla in for a passenger airbag recall.Angie my service advisor was friendly and courteous!

Marlyene Waranka

6 de dic. de 2015

"Courtesy" is an oxymoron when applied to this dealership. They do not return phone calls. They did not complete the repairs promised to the purchased car. Then were rude because I was upset that they had not completed the promised work.

Rachel Fisher

4 de dic. de 2015

I recently visited the Courtesy Toyota of Brandon dealership and greatly appreciated the exceptional customer service experience as this was my first visit to this location. Roger Lord assisted me with the service I came in for. He listened carefully to what I needed, assured me I'd be taken care of, and also led me to a very comfortable waiting area that had various accommodations to make this a great customer service experience! Thanks Roger, and Courtesy Toyota of Brandon!!!

the big E

4 de dic. de 2015

I purchased my car at this dealership and have brought my car there for maintenance checks every five thousand miles. I have been generally satisfied with the care they provide for my vehicle and also for the courtesy always shown by the staff. My only complaint about this most recent visit was the waiting time - 3 hours from my arrival to the time my car was ready. I always make an appointment but clearly the policy is first come, first served.

Mike E.

4 de dic. de 2015

Met by Roberto for scheduled service and he took care of me right away even though I was a little early. All employees observed were cheerful and several stopped to chat while I waited. I've never had a bad experience at Courtesy Toyota with maintenance issues.

Eileen Eddington

4 de dic. de 2015

The staff is always very friendly, courteous, and helpful.

Luis Irizarry

4 de dic. de 2015

I arrived without an appointment & was processed quickly for a manufacturer recall by the service advisor, Westley. They performed the service quickly & professionally. I was done in approximately 1 hr & 30 mins.

Miguel Rivera

3 de dic. de 2015

I will not take my 1997 Toyota Celica anywhere else for service. My service advisor, Roberto, always does an excellent job with making sure my maintainance and repair services are done right and in a timely manner.

NR

3 de dic. de 2015

AWESOME service friendly group knowledgeable crew under the guidance of FRANK ROSA

Carroll R

3 de dic. de 2015

Always a great experience at Courtesy Toyota. We have bought 3 cars there and always have them serviced there. Ryan Wickersham is one the best managers I have ever seen. You can't do better for sales and service than Courtesy Toyota.

happy in brandon fl

2 de dic. de 2015

They did a great job in getting my car back to its standard for its mileage. Thank you

Alexandra Elliott

2 de dic. de 2015

s always, the service reps at Courtesy Toyota do a wonderful job. They are courteous and very helpful

Mindy

2 de dic. de 2015

I took my car in for the 15,000 mile maintenance and Derryl was awesome. He had my car taken in and it was out in no time. Thank you!!!

Martin Weiss

2 de dic. de 2015

2010 Prius brought due to "electrical" issues. Issues were diagnosed and 12 volt battery was the culprit. Now the car is running like it is brand new. Thanks.

Leonard Schwartz

1 de dic. de 2015

Asked to have vertical streaks on W/S checked out. Was advised it would be taken to clean up to have it checked. This was told to me by Frank Russo. However Mr. Russo was not to follow up and turned the RO to Angela. She said this was taken care of by replacing the wiper blades. The blades did not correct the problem of the VERTICAL streaks.

SaraAlnasur

1 de dic. de 2015

I had a fantastic experience at Courtesy Toyota! The staff was extremely helpful and very knowledgeable. They were respectful of the fact that I had time constraints and needed to be in and out. I had a routine 5,000 mile service on my car, as well as a recall on the tire pressure gauge - and I was in and out in less than 45 mins! I was very impressed as the last time I was at a different Toyota dealership - I ended up having to wait over an hour and 15 mins just for a routine check! Absurd! I am very likely to recommend Courtesy Toyota to any friends and family looking to service or purchase a car, and I will definitely be back for my next service milestone!!

Joseph Lima

1 de dic. de 2015

The entire buying process went smooth, no high pressure sales tactics. They had a lot of choices for the vehicle I was looking for. The sales took really good car of me from the time I got there till when I left with the vehicle I wanted at the price I wanted.

Aaron

1 de dic. de 2015

Travis provided excellent customer, while also going above and beyond with looking into my warranty, which in the end saved me a few hundred dollars for my last service.

mhange

30 de nov. de 2015

Decent is the best I could put it. After waiting a month to have my truck back, I have to go back again on Monday because they didn't do an allignment. Truck turned out great other then the fact it drives like crap because of no allignment. Pretty disappointed honesly.

Allen Buchanan

30 de nov. de 2015

Our experience was great and the sales representative Elizabeth Habig was very friendly and very helpful we are really love our experience with her.

Obioma

30 de nov. de 2015

Very good facility with second to none customer service ,keep up the good work.

Durysmel Torres

30 de nov. de 2015

Wonderful experience Andrew was great and kept all his promises in helping me get a new car. I had a horrible experience at another dealer ship so I was scared to have that same experience and at courtesy toyota the customer service is amazing thank you so much for helping with my new car.

Donald Goff

30 de nov. de 2015

Great and fast service for the 10,000 mile service.

Bryce Busjahn

30 de nov. de 2015

I've had all of my service done at courtesy Toyota and never had any problems.

Jeff

30 de nov. de 2015

I'm from out of town, had a breakdown on the highway and had to have emergency service. I was absolutely blown away by the attentive and caring attitude by the service agent that took my initial call on phone, Travis. He even sent out a courtesy van from the dealership to pick up my family from the side of the road while I waited for the tow truck to get my car. They were able to diagnose the problem, fix it and have my family back on the road in the afternoon. Thank you Travis, and Thank You Courtesy Toyota!

Luis Aponte

30 de nov. de 2015

We love taking our vehicles for service to Courtesy Toyota! They are always attentive and caring.

Janet Reynolds

30 de nov. de 2015

My car was serviced quickly and the technician was very informative. .

Swati Singh

29 de nov. de 2015

Overall experience of purchase was very smooth. Chris Meyers was very helping and Paul made the payment formalities quick.

Paul

29 de nov. de 2015

We have been a customer of Courtesy for years and many cars, and their sales and service teams never disappoint. Great dealership!

Mrugesh Trivedi

27 de nov. de 2015

Excellent customer service provided by Toyota, Brandon. i had problem of noise coming from wheel cover from the new car. They promptly attended and fixed it.

Lahlie

27 de nov. de 2015

I inquired about a Toyota Sienna online from dealerships. The sales guy from Courtesy, Jason, contacted me right away. He was very patient and helped me get what I asked for. Courtesy Toyota gave me the best price among all dealerships I inquired from... and so much more - free tint, mud guards, car paint film, etc. There was no pressure sales talk that took place which is what I hate the most about dealerships.

PJProvidence

27 de nov. de 2015

Bought my car at Wesley Chapel Toyota too far to travel for service. Service was excellent in Brandon.no difference in where I bought the car. I was still treated as valuable customer in Brandon.

Lonnie Bell Jr

26 de nov. de 2015

The staff was courteous.The coffee was great and the facility was comfartable.

Wilmarie Rivera

26 de nov. de 2015

Went it to have my car serviced and the staff was friendly and they serviced my car and and got me out of there in no time.

Cirilo Rendon

26 de nov. de 2015

Excellent customer service,but the labor is expensive.

Sherry Lutz

26 de nov. de 2015

In and out in an hour. Very respectful staff, explained all the services provided.

Brian Hofmann

25 de nov. de 2015

Excellent service quality repair,service writer was very helpful

Deborah Harding

25 de nov. de 2015

As always I was very happy with the service at Brandon Courtesy Toyota.

Elisa Romero

25 de nov. de 2015

I purchased a 2016 Toyota Corolla S. I am highly pleased with the service received and truly impressed by management. I've already referred the dealership to a friend and they will be looking to purchase a new car after the holidays.

Cheryl Rinard

25 de nov. de 2015

Wesley was our guy who took care of us. He was awesome and really helped us with our maintenance needs.

Robert Vanderslice

25 de nov. de 2015

Replacement of the convertible top and dashboard (plus a good washing and waxing) made my 11 year old car look almost brand new. The radio/CD & Tape player was replaced due to stuck CDs and I am enjoying listening to my CD music again. Thanks Courtesy Toyota of Brandon.

Tyson Carpenter

25 de nov. de 2015

The only problem I had was I made an appointment and no one even looked at that and it seemed I just had to fall in line on a first come first serve basis. Why have appointments if that is the case?

James Ogle

25 de nov. de 2015

Very happy with salesman and buying experience. We went to dealership just to see new 2016 color on Rav4 that we saw on dealers site. Liked it so well ...... We bought it.

Mallory Channing

25 de nov. de 2015

Everything was excellent, I will tell anyone about your dealership.the people are very nice there.if u are waiting for your car it doesn't take long.all I can say is very good service.

Michael Ames

25 de nov. de 2015

Very professional, helpful and courtesy. Couldn't ask for anything or anyone else.

Othneil Brodhurst Jr

25 de nov. de 2015

I had a great experience at courtesy Toyota . Fast and easy service

Jesus Ordonez

24 de nov. de 2015

My Service Was Great. Wait Time Was Less Than 1 Hour Wait.

Alberto Sanchez

24 de nov. de 2015

Eddie navarez was great with the process. .

cestrada54

23 de nov. de 2015

Albert Rivera is the best sales employee i have ever had he got me everything i asked for he's the reason why i will get my next car at brandon toyota he was outstanding ill refer anybody i know looking for a car to him, had a great experience thanks

Chuck Bernales

23 de nov. de 2015

Everything was explained to me in plain language. It was great!

David Van Horn

23 de nov. de 2015

Our new car buying experience was outstanding. Our salesman, Weldy Pierre worked very hard to locate exactly the car we were looking for. Outstanding customer service. I highly recommend Weldy and Courtesy Toyota.

Jessica

23 de nov. de 2015

Roberto is awesome! He took care of my car quickly and efficiently. Jose took me to work and was a really safe driver and very professional. I will come back and tell all my friends and family to go here too. :)

Alberto Sanchez

23 de nov. de 2015

Everything wasvexcellent principal the writer is a good guy and profesional person.

Tabitha Persia

23 de nov. de 2015

Derryl (sp?) was amazing to work with. He recommended what my Rav4 needed and had it completed quickly.

jorge lacott

22 de nov. de 2015

I got there early, and I was taken of right away. I was not approached with unnecessary car repair suggestions.

Wilnelia Badillo

22 de nov. de 2015

Excellent experience and quality treatment. I would recommend to My friends.

Beck, sports fan

20 de nov. de 2015

I have been taking my cars to this dealer for over 15 years,that is why I keep going there cause they always take good care of me and my cars.

Annabel M. Lowenhaupt

20 de nov. de 2015

My entire car buying experience from start to finish exceeded my expectations and what a honey of a deal I received on my 2015 4x4Runner. Got a more than fair offer for my trade in. Everyone was simply wonderful! Will definitely buy a second vehicle from them!

Patricia Storey

20 de nov. de 2015

absoutely great will return again for future purchases and service.Thank you

David C.

20 de nov. de 2015

This was my second 6 month service with this service department. Both times it has been nothing less than excellent.

Daryl Big D Jones

19 de nov. de 2015

Brandon Courtesy is an exceptional car dealership. I purchased my car from here and the customer service is beyond what is expected. Bottom line I trust all who work here. You can tell they care about the customer and what is best for them.

Miguel Morel

19 de nov. de 2015

The guy who helped me was very nice and helpful! I brought my Toyota in for a oil change. He offered me to get my tires rotated at an additional charge and I do so. For the most part my car came out great but when I got my car back it wasn't clean. Usually any where I go they usually wash your car for you but they didn't and I was very disappointed . Also they forgot to put my sticker that shows the next check up date so I had to go back and get that sticker . The service was great but I wish they could of washed my car for me because I paid a lot of money just for the oil change and Rotation of my tires.

Maricella Franco

19 de nov. de 2015

Suni was a wonderful help. The buying process was smooth and relatively quick.

Gail

18 de nov. de 2015

Had my free tire rotation and oil change. Everything went great. They even washed my car for me which I did not expect.

Liza

18 de nov. de 2015

The service was very satisfying and very profesional.

Philip Hollis

18 de nov. de 2015

They were very busy on this day, but the service tech had my car serviced at another bay and it was completed in a timely manner.

Heinz57

17 de nov. de 2015

It pays to get the extra warranty ( I got 4 xtra years on my new Prius). However, dealers, as any other normal business, understandable, must make up for the overhead expenses and some are very agresive and scary in the process. My previous dealership's service department, in less than 10 minutes, hit me with and "urgent" total alignment and injectors cleaning and service requirements, not covered, that I politely declined for a latter date being afraid to mess-up my 48MPG average. Of Course, I was followed by the "Comeback we are waiting" emails that I effortlessly disposed off, with a savings of $760.00 and probably more. The last three service cycles I have taken my Prius to Courtesy Toyota, at Adamo Rd and US 301. What a difference: the service attendants are corteus, knowledgeable, honest, and professionals. And, I am sure, if the need arrive, it will be explained and showed to me honestly and technicaly in such a way I won't feel pressured and understand the need. After 35K miles, Courtesy replaced my 4 tires for the price of 3 and for less than 4 different tire dealer. Thank you Courtesy, professional integrity will pay off.

John

16 de nov. de 2015

First visit , personnel I encountered were not helpful in directing me to where I needed to go. Once I arrived for my 10,000 mile check all went well, and was treated as I was a welcomed customer.

Rag Top Girl

14 de nov. de 2015

Thank you Toyota for standing behind your product. My Solara is 10 years old - received a notice that Toyota was going to replace the dashboard due to cracking in my make/model/year. It took a while for Toyota to get them produced and get them to the dealers. On Thursday I called Courtesy Toyota and spoke to Ryan. He checked and said I have one left in your color - can you come in today - When I arrived I was immediately greeted by a service and rep. I met Ryan who said it would be about 3 hours for the full replacement. He then directed me to a very nice, new waiting lounge that was bright, cheerful and had two massive big screen televisions. the lounge also supplied free guest WiFi- I was able to work on my laptop while the car was being serviced. Only 2 1/2 hours later Ryan came to tell me my car (we call her Meg) was ready to go. Beautiful work in less time than estimated and Ryan was very courteous and helpful. Thank you Toyota for standing behind your products. Thank you Ryan for your courtesy and knowledge, Thank you Courtesy Toyota for expediting my service and doing a great job. Just one thing - You could turn the service into a sale if Toyota would revive the Solara convertible and bring it back. Great back seat - plenty of leg room - extra large trunk capacity and a very comfortable drive. Everyone I talk to that has one loves... would buy another if they were still produced - but won't buy a new car if they have to give up their Solara! Just sayin! Bring back the Solara convertible Please!

Linda S.

13 de nov. de 2015

I bought my Toyota Highlander at Courtesy in 2009 - I have always had it serviced at Courtesy - they do a great job; good prices and very courteous - KEEP UP THE GOOD WORK!

Rav4 toyota

13 de nov. de 2015

Every time I going to change oil for my vehicle are veri courtesy and give me secure then do with responsability and nice place

CaSandra Washington "New Toyota Family Member"

12 de nov. de 2015

This is my first time owning a Toyota and the experience I received on my first visit truly made me feel like family. The staff kept me inform continuously of the status of my car while I waited. They had me laughing and making me feel real good about my new car purchase and what to expect in the future.

Elsa Trinchera

11 de nov. de 2015

The service was far different from my previous visit. I had Mike as the associate agent and gave me options and agreed on my availability.. I am giving Mike the excellent service.

David Johnson

10 de nov. de 2015

I have purchased my Tacoma there and since had service done also. Was able to purchase a car in like 90 minutes total. Service is very easy. I mean simple to get in , the service reps will adjust prices to competitors. Had recall work done, very quick. I really like the place.

Donny Smith/Nancy Smith

10 de nov. de 2015

Travis was my consultant for services provided for my car. Very professional and knowledgeable. Very happy with working with him and the results of car repairs. Thanks for cleaning inside and outside of my car!

Ilda Padron

9 de nov. de 2015

TIME TO GET MY FIRST OIL CHANGE AND SERVICE. THE REP EXPLAINED ALL THAT WAS BEING DONE. VERY GOOD SERVICE AND FAST. DONE BEFORE I EVEN GOT COMFORTABLE.. THE REP WAS ANDRES (PEREZ ?) VERY GOOD.

Terry Cooprider

9 de nov. de 2015

I had my truck in for an oil change. What can I say I was in and out in less than an hour. Plus I got a $10.00 Public card. Not Bad!!

Robyn Stewart

9 de nov. de 2015

The repairs were done very well- look good as new and seamless. the staff is always friendly and respectful . I've been associated with Courtesy Toyota for almost 10 years.

Rosa Canina

8 de nov. de 2015

I brought the car to replace my catalytic converter, after getting a quote on the phone and having a pleasant experience with the technician, Travis. Things got (very) sour with the Toyota Rent-a-Car that was supposed to give me a loaner, and I was about to leave without having the work done, but Travis and Chad, his manager, went out of their way to make up for it, and made me feel really valued as a customer. I got the work done, and my car, which is nearly 12 years old, now runs like new. This is going to be my new dealer, and I've already recommended them to a friend.

Carl

6 de nov. de 2015

My vehicle needed repairs and the representative, Wesley, made sure that every need was cared for; he reserved the rental for me, and completely took care of everything.

Queen E

4 de nov. de 2015

I love that I can drop my car off for servicing even after the service department has closed for the day, its very convenient.

Jim Brett

3 de nov. de 2015

I've bought several new cars, and I have to say this is the best buying experience I ever had. No haggling over prices, no pressure, just a great deal. My salesman was Tommy Whelan. Thanks again! I highly recommend buying a car there!

Derrick "Free Gift Card" Alston

1 de nov. de 2015

Had been looking for a new car for my wife but thought I would wait until the first of the year. I was doing some reviews on cars.com and CourtesyToyota came up. They offered a free $25 visa gift card if you came in and took a test drive, so I figured why not. Upon arriving I was meet by Scottie Harris. Really nice guy, no pressure, told him why I was there. He took my free visa gift card paperwork and we were off to test drive a new. Scottie was EXCEPTIONAL to say the least. He walked me around and showed me 10 plus cars (kept same cheerful attitude the whole time) and then we got to the 2016 Camry. The car was great. 25/35 for mileage and right around $30 to fill it up. My car was a 2003 mid size SUV and cost $60 to fill and got about 16/18 if I was lucky. Let him know that I wanted to surprise my wife with a new car but I wanted to wait until January. Still no pressure, kept chatting and somewhere between him offering me some of his french fries and me telling him that it was just because my wife deserved a new car. I walked out with a 2016 Toyota Camry SE. Now I can't promise that he will give you some of his french fries but I can promise you an EXCEPTIONAL experience and a PHENOMENAL sales person if you ask for Scottie Harris!

Bill H

31 de oct. de 2015

Arrive at Courtesy Toyota for a 20K service. Promptly greeted on drive. Within minutes my ticket was written & vehicle taken to back for its service. I was told it would take appox 90 minutes to complete. I proceeded to get a coke and some items from from Toyota parts. Walked around new vehicle area and looked at the new 2016 Tacoma. Talked to a few sales folks. Will see about a new Tacoma in January. Walked back to the service area and relaxed in their lounge. Service adviser came to me within 5 minutes. Service was completed in appox 70 minutes. back on the road. EXCELLENT !!!

Dawn

31 de oct. de 2015

I can say that my sales person was pleasant, not the most knowledgeable, but pleasant. The manager however was not. I was haggled so much on price it was ridiculous, and did not purchase. I would not recommend at all.

Darrin Williams

28 de oct. de 2015

We highly recommend buying a vehicle from Tommy Whelan of the internet department. We did our homework with Consumer Report and he sold us our vehicle for a great price! He was very patient, and friendly. There was no pressure to buy a certain vehicle. Ask for Tommy!

Roberta Stone

28 de oct. de 2015

Excellent in everything done including customer service

D.Tate

22 de oct. de 2015

New to the area and went to Courtesy Toyota for service on my 2006 Toyota. I was very pleased that the service manager, Gary Savary, explained all the services that my car needed, I already knew what it needed, and did not try to get me to get any unneeded service done. They offered a free shuttle to take me some place so I did not have to wait, but I chose to wait for the service to get finished. The service was performed in a very timely manner and much quicker than I expected. While I waited I had the complimentary beverages that they offered, read my book, and waited. I planned to be there all day long getting the services performed that I needed, but I was only there half the day. The service manager kept me updated and even got my car hand washed after the service was finished. I will certainly be returning to this location for my future service needs.

Edwin Keith Jones

22 de oct. de 2015

Last weekend I was out of town visiting my son in Tampa and unfortunately the water pump on my Lexus was failing and needed to be replaced before I could return home. I went to Courtesy Toyota for the repair. I met with a service advisor by the name of Victor Perez. He was very professional and courteous. He made me feel like he really cared about my problem and that I was not just another repair. The cost of the repair was very fair. I know this because I checked at other places. Courtesy Toyota is fortunate to have an employee like Victor. I would definitely recommend these guys.

Sherry Pereira

21 de oct. de 2015

Thankful for all they do... Was in an accident one month after having my car. I called the guy that sold me the car and he was fabulous told me to bring the car back to them and that they would get it fixed, and they did... Of course the guy that hit me had to pay:-) love Toyota (SETF) THE ARE ALWAYS SO KIND AND HELPFUL!!!

Candice Davant

20 de oct. de 2015

The service advisor that helped me was the best one I've had. He was very nice and gave me info I hadn't heard off before. I had the service warranty and didn't know I did. But the bad part was I used all my free oil changes that I was given by the dealership. And all the other service advisors took them. And my oil changes were part of the warranty. It really mad me mad. He was the only one that said I didn't need to use it. He needs a gold star.

tiffanyhelen

20 de oct. de 2015

I bought a used toyota corolla 2010 about a month ago from Courtsey Toyota and since then ive had my battery die and my car is constantly at a high vibrate. Ive taken it back to them TWICE to fix this issue seeing as i bought it like this. Apparently if you buy a used car they dont care. So before my first payment is even due. I will have to take it to ANOTHER mechanic to fix THEIR problem. I will NEVER return to them or even suggest them to anyone else. I feel like this is completely ridiculous.

L. Jones

20 de oct. de 2015

Have always received excellent service from the Courtesy Toyota folks.

Linda Stone

20 de oct. de 2015

My experience dealing with Albert and Paul was exceptional! Albert has been newly hired at the dealership and yet was very knowledgeable about the inventory of new AND used cars. He was very pleasant and a gentleman.When completing my lease agreement with Paul, I felt comfortable and unhurried. He reviewed the paperwork thoroughly and explained all the options available to me clearly and with patience. I was relaxed and felt at ease with both men.

Prabhu Natarajan

20 de oct. de 2015

I have been going to Courtesy Brandon for more than an year now for all my service needs. I also had to go to their Collision Center once to restore rear bumper after a rear ending. They do an excellent job. Very friendly customer service.

Nick and Julia

18 de oct. de 2015

My wife and I went in simply to start looking at cars. We knew that it was too early to consider trading in our vehicle, especially since we were fairly upside down. Our salesman, Weldy, listened to our concerns and was so upfront and honest with us. He wound up showing us a few cars that would be in our price range. No pressure, no gimmicks, just a nice confirmed experience. He was able to work a deal out afterall and we got into a new car with hardly any mileage compared to our trade in. And they kept us within budget by giving us an amazing deal. Highly recommend them, and ask for Weldy.

Gabb

17 de oct. de 2015

My fist time here and the service was great and fast, even though I went mid morning they had my car ready really fast. Customer Service was great.

Mary Stafford

17 de oct. de 2015

Took my car in for 12 Months Maintenance. As soon as I drive in, was greeted by Service Advisor, Angela Garretson. She was very friendly and professional (awesome). She made me feel very comfortable. This was my first time taking my car in for maintenance. The service was excellent and completed within 45 minutes. I highly recommend Courtesy Toyota for all my car needs. Thank you for providing excellent service.

Clyde Carter

17 de oct. de 2015

My only problem was that I was told that we would be done in one hour and it took three just to get to see the finance person.

William Hooper

16 de oct. de 2015

In and out in about an hour for oil change and AC fan motor repair.

Rudolf Lindner

15 de oct. de 2015

After leaving Courtesy Toyota from my 2-year warranty check, the service tech left a screwdriver under the car and it apparently was holding up a plastic cover that was supposed to have clips. Living 30 miles away I was driving from a CVS parking lot and suddenly heard a very loud noise. I stopped immediately to see what was wrong, and discovered the screwdriver scraping the road and after pulling it downward the plastic cover let go. I had my soulmate with me and we had to use the CVS telephone to call Toyota Roadside Assistance and I had to walk 2 miles to my home to get my golf cart as we had groceries in the trunk of the vehicle. I am a diabetic and hadn't had lunch due to the unexpected delay and my blood sugar went to a dangerously high level of 425 because I had not been able to eat. I never want to go thru a situation like this again. I'm sure it was a mistake but it can have dire consequences.

Harold Marin

15 de oct. de 2015

Excellent Outstanding customer service and a great place to come for auto repairs / service and bodyshop work.

Aurora Curioso

15 de oct. de 2015

Feeling "at home".. Friendly people, "kitchen" has what I want, variety of drinks, quick service.

Rosa Simpkins lover of FJ Cruiser

15 de oct. de 2015

I was getting ready to travel; so I stopped by the dealership to get an oil change. About 32 Minutes later, a Tech came and told me that my battery was only working 30% and that it needed to be replaced. I immediately asked him had he checked the FJ history? I had purchased the battery during the summer (2015) and had to bring it back TWO (2) other times. So this is my 3rd battery in a matter of 3.5 months. I was told that sometimes their stock of batterys are not fully charged. What I hate most is that I had to say this is Toyota battery, why didn't the Tech check before trying to get me to buy another battery(under warranty). After that little expsoil, 40 minutes later, I had another battery and oil change. This was the longest I have ever had to wait on an oil change from Brandon Toyota. The date was October 11th.

Daryl Fravel

13 de oct. de 2015

Great experience, service adviser is great always helpful and a pleasure to deal with, recommend him highly

Jonathan Walker

13 de oct. de 2015

Roberto the service advisor at the Toyota Courtesy in Brandon is always great with Customers, especially with me. Everytime I walk in he's very respectful and understands my requested needs. He's an exceptional employee of Toyota! :)

Thong Ly

13 de oct. de 2015

The facility is neat. I was greeted and the car is in service immediately. Coffee is excellent. Thank you for excellent services.

James Delfosse

12 de oct. de 2015

I arrived around 7:30 a.m. I was immediatel met by my service rep as I was getting out of the car. He took my information, I went to the waiting room and a couple of times He came back to let me know the progress of my repairs. Check out was a snap.

Lorenzo Rodriguez

12 de oct. de 2015

Been working on getting my sister's 2005 Toyota Prius in good working order before I leave town. These people have been fantastic. They have a clean facility, and have always gone out of their way to make sure we were taken care of. Repairs are excellent, and the car is now in good working order...wish I could keep it for myself! I can leave the state with peace of mind. Many thanks to Gary Savary for taking care of us.

Thomas Clearo

12 de oct. de 2015

Brought my wife's car in for service. Service people were great

emitchell

11 de oct. de 2015

I purchased 3 new cars from Courtesy Toyota/Courtesy Auto Group in the last 3 years. . .no more.Long read but worth it. We negotiated with Courtesy Toyota of Brandon Florida July 2015 for a Prius V based on a dealers invoice. The vehicle had Toyoguard (~$570 invoice), paint (~$399), and a few other added options (~$200). We were told 3 times the car had a heated drivers seat, came with the trim line. The car would come from an Orlando dealership. The negotiations went into the next day because we backed out when we got home the previous night. Courtesy Negotiators were relentless (two others called us at home); we agreed on a price at the dealership when we went to get our deposit back. When going over the details I asked to see the invoice we were shown the previous night. That invoice was shredded. When we looked at the options on the car paperwork they put in front of us, the only added option was paint. No Toyoguard or other options. And, the car did not have a heated drivers seat. When I brought this up to the Negotiator, to me, his face kind of went blank like a kid getting caught with his hand in the cookie jar. A pregnant pause followed and I had to break the silence. I actually had to explain what they did was not right. Courtesy Toyota knew the car they were giving us was not comparable to the one we had negotiated for. The Negotiator never denied the tactic used or offered an apology. He did offer an additional $500 off. We accepted (had a lot of time invested). Although we feel Courtesy Toyota knows they used an unethical practice, it is our opinion they were more dismayed they got caught. Do we feel Courtesy Toyota will use the tactic in the future? Based on the reaction we received when confronting them with the issue and the lack of any remorse or acknowledgment, Yes we feel this practice will continue.Be very careful when dealing with Courtesy Toyota specifically and any dealership/used car company under the Courtesy Auto Group in general. The sales force personnel can move around from one dealership to another within the Auto Group. From our experience and in our opinion, it seems the lack of ethics and the bait and switch tactic could be a learned skill from the Auto Group. If they show you pricing info, take a picture of it with your smartphone (VINs as well). Ask to see all of the info (options, cost, etc.) at the meeting just before going in to see the financial representative (loans, warrantee plan, license plate, etc.) to sign the paperwork. Compare all negotiated data with current data. Do not be afraid to walk out. It makes life less stressful when you have confidence you have done business with a reputable company.

RetiredinFL

11 de oct. de 2015

After shopping at dealers in the Sarasota, Bradenton, and Tampa areas, I found my dream used RAV4 at Courtesy Toyota in Brandon. Gary Hinton really worked with me to get the car I wanted at the price I could afford. I'd shopped enough to know that the price that we settled on was a good one. I was very happy with my experience with Courtesy and working with Gary. I recommend both.

John I Pollard

9 de oct. de 2015

I was recommended to see Chad Trombley from a neighbor who spoke very highly of him. Met with him and found that he was promoted to Service Director. Congratulations! He introduced me to Ryan Messerschmitt. Happy to build relationships with both these gentlemen. Had a great conversation with each of them and feel I can trust them. Happy to have my Toyota's serviced here.

Annathalia

6 de oct. de 2015

I had the pleasure of speaking with Ryan Messerschmitt and he was able to take care of me right away and fix this issue. He was so nice that I ended up getting an oil change with Toyota (normally I don't) and it was AWESOME. Ryan called me when my car was done and he made it easy.... Because of Ryan I will be back to bring my car in for service.... Thanks a lot Ryan, you're great and I can surely see your hard work.

Leo Chin

6 de oct. de 2015

Customer service was courteous. The repair was done efficiently.

MPorter

5 de oct. de 2015

I am a pretty new customer to Toyota but I can say that I have had only positive experiences. I have been very happy with the timely service jobs and thorough explanation as to what is going on with my car. There is nothing like having confidence & Trust in your customer rep when it comes to your vehicle and knowing any service is done perfectly. Thanks so much to Courtesy Toyota.

Phyllis Gannon

4 de oct. de 2015

I want to make this clear, the ONLY reason I did not rate this experience as excellent overall is that there was"gunk" left all over the inside of my windshield from replacing the dashboard. I would expect that this would be cleaned off prior to returning the vehicle to me. When I drove it off the lot, I thought it was something on the outside of my windshield. Only when I tried to clean it did I realize what had happened.

Susanne Pugh

4 de oct. de 2015

I had a new dashboard installed due to cracking. As always, working with Courtesy Toyota was a pleasurable experience!

SeqoiaTreetrunk

3 de oct. de 2015

My sequoia was in for service on an issue related to a repair 1 yr and 2 months ago from another dealership and Mike and Robert in the service department are pros at what they do. They are exceptional assets to Toyotas service department in their professionalism and the way they interact with customers on a personal level. I would be glad to be a reference for them.

Frank B.

3 de oct. de 2015

Service Rep Ghandi, kept me well informed on the repair status and got me back on the road as fast as possible! Four tires balanced, complete brake job, and alignment. Well done!

Joel Stark

2 de oct. de 2015

Leo sold us three new cars since 2014 and he will work until he drops to get you into a new car. His knowledge is excellent, his after sales help is outstanding. Leo is the way all car deals should be done. He treats you well. Is extremely patient and worked with us until almost midnight on 23 December. His bilingual skills also span the gap between Spanish, Spanglish and English. Bottom line? He cares and it shows. I must switch career fields and Leo and Courtesy Toyota are the reason and the location I have applied for Internet sales. I have not bought a car anywhere else for over ten years now.

A. Vazquez

30 de sep. de 2015

Quick service, not wasting time. I love that they have bilingual employees. They show that they really care; very friendly.

Paul Miles

29 de sep. de 2015

I have purchased three vehicles from Toyota of Brandon. Two trucks and a Camry all have been excellent. My Tundra has 186,000 miles on it and I have never had any problems with the exception of regular maintenance. It still drives well and handles well and I love it. My Camry was a great buy It listed for 24,900 and I purchased it for 17,000 it only had 1,700 miles on it, still new. A year and one half later it is still like new. I expect to keep it for a long time. Toyota of Brandon has my business for life. They sand behind there warranties and continue to service my vehicles at great prices and with out any delays. And most importantly they don't try to sell me something I don't need. I would highly recommend them to anyone buying new or used.

Derrick

24 de sep. de 2015

Superb service on sales department, our sales man "Charles Davis" Was very friendly and informative on the vehicle we wished to purchase. We are very pleased.

NoMoreInternetCarPurchasesForMe

24 de sep. de 2015

A part-time resident of northern Illinois and southwest Florida, I found a 2014 Certified Used Toyota Highlander Limited via Cars.com. After doing a lot of research and speaking with Jose Sanchez in the Courtesy Toyota Internet Sales Department, I put down a deposit and planned a trip to Tampa. Jose met me at the Tampa airport and drove me to the dealership, where I bought the car. I very much appreciated Jose meeting me, and the buying process was very easy and efficient. That's the good news. When I inspected the car I detected an odor, but thought it must be the cleaning products they used. Otherwise, the car was in excellent condition (as a Certified Used car should be). However, it was missing a second key fob, and was even missing the jack. The jack was replaced, the fob was not. I took the car to my Fort Myers home, and left it in the garage overnight. The next morning the car smelled horrible! It was absolutely a smoking vehicle, which a number of my neighbors confirmed and which Jose had denied in response to direct questions posed separately by both my wife and me prior to my travel to Tampa. I took the car back to the dealership two days later, where they allegedly performed all manners of cleaning and filter replacement. Even though it still smelled as it did when I first took delivery, I had no other options, and took the car back home. Long story short, I have since brought the car to Illinois and traded it on a new 2015 Highlander. Two Illinois dealerships confirmed to me that a smoking vehicle with an odor does not qualify as Certified Used. Also Certified Used cars have two key fobs and aren't missing a jack. In summary, the buying process was OK, other than the dealership being deceptive when it came to being a smoking car or not. Since we are non-smokers that is a critical issue and resulted in this being a bad buying experience for us.

Jose Melendez

24 de sep. de 2015

I brought my 2010 Toyota Camry in without an appointment. The first person to greet me, while everyone else was just standing around, was Wesley Carriel. I just needed an oil change and other standard services. In my past experiences with dealerships' service departments, I felt as if I was buying a car with the amount of pressure that I always had to endure from their service writers. With Wesley, it was the complete opposite. A very humble young man who actually takes the time to understand his clients. I got what I wanted, I was always updated on the status of my vehicle every time Wesley saw me, I was in and out and I wasn't fed the usual crap that most service writers would try to sell. Courtesy Toyota, keep him! You're doing not only yourselves, but your current/potential customers a favor!

ncpino

24 de sep. de 2015

took my tacoma in for service and it was done quickly with all systems checked

Johnnie Johnson

22 de sep. de 2015

I got real personal attention from Wesley when I brought my Prius in for service. There were several things he shared with me that I was not aware of that help me make the decision to do more than I expected to do for service.

Happy owners

22 de sep. de 2015

We recently purchase a new car from Courtesy Toyota of Brandon. Not only is the car great, but the buying process with Tommy Whelan exceeded our expectations. Without question this was the best car buying experience we have had. Mr. Whelan was professional, courteous, knowledgeable of the product, provided detailed information on setting up the Entune applications to mention a few. As well as all the pieces that went with the advanced technology package. This level of detail to customer service is a forgotten art - Thank You Tommy for making our experience the Best!

Len

22 de sep. de 2015

Service was fast and accurate - car was serviced in less than a half an hour.

Julie

19 de sep. de 2015

Ryan and Ghandi went above and beyond excellent customer service. My vehicle ran into some unexpected repairs they set me up with a rental car Becuase I was in a rush and had to pick up my son from daycare they did what it took to give me an overall excellent experience. They also kept me updated every step of the way it was very much appreciated with my busy schedule. I've taken my vehicles there for years the customer service just gets better and better every time I visit. They are not what most people expect from a dealership service center they are definitely honest and very pleasant to deal with. I highly recommend the service department thank you

New to Tampa

13 de sep. de 2015

Roger is an excellent example of a thorough and competent service representative. He clearly explained the services that the dealership was providing and called me with a status update. There were no surprises! Roger reviewed the service details with me which also gave me an idea of future vehicle needs. All around 5 star review.

Gail

13 de sep. de 2015

I am always very pleased with the quality of care and service that I receive at Courtesy Toyota of Brandon, they have serviced my Camry for the past eight years, I highly recommend them to my friends and family, and anyone looking for top notch service for their automobile.

dennis klein

10 de sep. de 2015

service was prompt and excellent: service started as soon as I arrived and finished long before the two hours I was told it would take!

great car

10 de sep. de 2015

I had the pleasure of working with Dominique Coleman during my car buying experience. I provided Dominique with what I was looking for and my budget. Dominique showed me what was in my budget and never pressured me into something more expensive or something I didn't want. This was a great experience for my husband and I because we assumed we would have to deal with the "average" fast talking salesmen. We were very pleased that we didn't. I would recommend Courtesy Toyota of Brandon and Dominique Coleman to anyone looking for a stress free car buying experience.

Happy Senior Cuswtomer

9 de sep. de 2015

I scheduled an appointment for an oil change and recall of my air bag. I arrived about 10 min before my appointment and within 70min I was processed and on my way. Roberto was very courteous, professional and personable.

Adriana Alvarez

9 de sep. de 2015

Excellent service. Excellent customer service. Excellent quality and facilities.

Peggy Sewell

4 de sep. de 2015

I went to the dealership without an appointment because the maintenance light came on. I spoke with Roberto Castrodad, my service representative, and he assured me I could have the car serviced right away. I was told that the service would be completed and I would be on my way and it was. I was there at most 30 minutes waiting for the service to be completed. The service included the oil change, rotate tires, inspection and adjustment of fluid levels and a complete multi-point inspection, including wiper blades. I really appreciated the service being handled promptly.

Seth Q.

4 de sep. de 2015

Drove my Tacoma through the service line without an appointment and was greeted immediately. I was a first time customer and was treated very well. My vehicle could not be repaired the same day and they offered a loaner car. Vehicle was complete first thing in the morning and the repair costs were very reasonable. Very friendly service dept.

May

3 de sep. de 2015

I did not make an appointment, but that was not a problem. The service guy took me right in and my care was finished within 20 minutes. Great service!

Riley

3 de sep. de 2015

Moved to area recently and needed Toyota Care check up. Stopped in Courtesy and wow they are great. Friendly,personal and fast. So happy to find this place. Andres in Toyota Care is very professional and kind. I have owned Toyota vehicles for over 30 years and this is rated#1 now. Thank you Andres!

Tiffany Fenwick

3 de sep. de 2015

Courtesy Toyota always does their best to give me the best deals possible along with quick service. They are also very accommodating when it comes to me having to wait for service with my toddlers, They seem to push even harder to get my car in and out sooner.

Adam M.

2 de sep. de 2015

We serviced a vehicle here. Roberto Castrodad was very polite, caring , and made certain that we received the very best service. He made sure we had has info and let us know we could contact him at any time by calling him directly. Great job. Thank you for going above and beyond.

SCS Nana

1 de sep. de 2015

I received the notice in the mail regarding the recall to repair the air bag inflatetor in my 2005 Toyota RAV4 and made the appt on line to bring it in. I got an appt right away and was in and out of the service department in less time than they had calculated for the repair. I am very happy with this service department and with my Toyota. It is the best car I have ever owned, requiring the least number of repairs in the last 10 years of any cars either my husband or I have owned. Thank you for an excellent vehicle and great service.

Damaris Negrillo

1 de sep. de 2015

Love getting my car serviced here. Fausto Castrodad actually was the one that originally helped me with the purchase of my new Camry after I took my older car in that needed a lot of repairs. I Love my Camry and Fausto is always very helpful when it comes to me bringing it in for oil changes and check ups. You can tell the facility is very busy but they get the job done and don't keep me waiting long at all. Very happy and look forward to purchasing more cars in the future with Courtesy Toyota :)

John M

31 de ago. de 2015

I have bought and had serviced my fair share of vehicles through different manufacturers and I have to say that Courtesy is one of the best. My first contact with Courtesy Toyota was the purchase of Camry Hybrid for myself. Then a few months later, I bought 3 Scions for a non profit organization. Each purchase was handled professional by James. We negotiated a great deal for each purchase. The service department is also a cut above the rest. The service writer was very professional from entry to exit. He listened and took care of the cars in a timely fashion. PS. I thoroughly enjoy the icee's

David Beach

31 de ago. de 2015

I've driven Toyota's for over 25 years and currently own three. I've been bringing my Toyota's to Courtesy Toyota for the past several years because of their great service. They have my trust. Travis Gentile is always fast and efficient. I highly recommend Courtesy Toyota.

Supermom

30 de ago. de 2015

Customer Sevice: After a problem with my car was identified, Roger Lord took the time to show me what was wrong. He explained why repairs was needed right away. Although the cost was unexpected, safety and peace of mind comes first. Facilities: I really like the new waiting lounge and coffee machine!

Jessica

30 de ago. de 2015

I bought a new Camry from Courtesy and when time for service, I brought it in. Gary Savary was quick to assist me. He was accurate in time estimate and he was genuinely respectful. Since then, I've brought my other 2 vehicles in and even recommend Gary to family members. He is always professional and courteous.

BARBARITA

27 de ago. de 2015

my car care was much better,The people in service are area The are more up front with you. Then when I was buying my car I did not get a fair deal . i was forced to take the car I did not want ,They take my rave 4 away and give give the car, But I wanted back A rave 4, But they move so fast just to make sale. I will continue to to do my service But I would not buy another car or recommend some one..

Tim W

27 de ago. de 2015

Gary Savary is fantastic! He has taken care of my car twice and has done an absolutely wonderful job! I would recommend Gary and Courtesy Toyota any time!

Joseph P.

27 de ago. de 2015

This is my first new car that I ever bought and the people that helped me out through the entire process were just excellent. My salesman was just the best person that I ever dealt with when buying cars. He listened to me and my needs and helped pick out the right vehicle for me. The finance guy was awesome and friendly. He made signing your life away pretty easy and quick. I told him that I needed a disabled tag and he made sure that I got one. Even the service people are great. I would definitely go back and buy another vehicle again if I ever needed one. I would recommend Courtesy Toyota to anyone to buy a new or used vehicle.

Cora H Thomas

26 de ago. de 2015

I highly recommend Courtsey Toyota of Brandon for service of any vehicle. I dont care what model car you have. I have used the dealer for purchase and service of several Toyotas with nothing but professional service representative Wesley Carriel . Great assistant service manager.I got great attention to my request and prompt help and guidance to the repair if could afford and that was necessary only to keep car running. They also looked up recall items on my car right away which some dealers wont unless you want a repair appointment.Thank You Cora H Thomas.

John A

25 de ago. de 2015

I greatly appreciate all that Courtesy Toyota of Brandon's service department has done! To me Chad is the 'face' of this company and I smile when I see him. I sense he is in fact looking out for our best interests and he has helped me in more than one 'car crisis.' Chad has a great attitude and is a professional at what he does. He does an excellent job of going over costs of repairs / services with me. I have four Toyota's in my family, so I see him often. The entire team is good, but like I said, Chad is my 'go to' guy, I even refer my daughter to him when she takes her car in. Yes, there are plenty of other places I could take my vehicles, but I do not even think about it, I appreciate the great service and flexibility of working with Chad and the team at Courtesy Toy. Thank you very much and keep up the good work! vr, john A

Kujtim Latifi

25 de ago. de 2015

I bought my car here and have since serviced here. Every service manager has always been great. Recently I took the car back for an oil change and Mike Demeo recommended that I take it back to change the water pump as well since it was showing signs of starting to leak. I took his advice and took it back. He had already called the warranty company and made sure this was covered. It was refreshing to go there and have everything ready and not spend time on the phone with the warranty company. The service was excellent and done on time, and I didn't have to pay :) Thank you Mike and thank you Courtesy Toyota for hiring him!

Priuslover

25 de ago. de 2015

Treated us fairly. Gave us an awesome deal. Charles Davis was personable and knowledgeable, great future ahead for that young man. The sales manager we worked with was also very friendly and accomodating.

KAYJUN

24 de ago. de 2015

Gary Savary is the best service manager. He far exceeds the expectations every time we get our vehicles serviced.

GNR

24 de ago. de 2015

Service Manager Gary Savary always provides the best service experience during our visit to the dealership. He is prompt and thorough in explaining any additional items that are noted from the service technicians.

SueM

24 de ago. de 2015

Customer service guy remembered me from previous service (I had to get my jack replaced); answered some questions about warrantee; got my Tacoma in and out quickly with all tasks done, and informed me of free 30K service b/c I had all the other service done at Brandon Toyota.

Paul P

24 de ago. de 2015

I had a great experience at Courtesy Toyota of Brandon when I went in for service last week. My service guy Gary Savary was friendly and helpful as always. Servicing my car is not exactly on my list of fun things to do but Gary always makes it easy and as quick as possible.

Mark

22 de ago. de 2015

Gary Savary, done and excellent job, thanks Gary Great service! They took care of my car really quickly. The people were friendly and easy to talk to and the place fairly priced. Overall great place to go.

Lynn

22 de ago. de 2015

They have been excellent every time I have been in

Brian H.

19 de ago. de 2015

Robert did a great job and followed up on unfinished from a previous visit which has made me very satisfied. My 2011 Tacoma is a great truck, and it was great to know that Toyota was so interested in helping to keep it in primo condition. Thanks for an excellent visit !

Denton

16 de ago. de 2015

My dealer was Star in New York. Courtesy is now my new dealer and I am continuing to receive the same professional service as I did from Star.

sabrina

15 de ago. de 2015

I just had to write a review about the awesome service I received at Courtesy Toyota. I brought my car in to get checked out and was told i needed new tires. Andy took care if me. He gave me all his focus and worked with me on a comfortable solution. I will continue to come back for all my service needs.

Camry2015XLE

11 de ago. de 2015

I went to many dealerships to test drive and get out the door price quotes on the 2015 Toyota Camry. One dealership went above and beyond - "Courtesy Toyota of Brandon, FL as I was able to get the best price for all the features I wanted on the vehicle. If you are looking for a new or used vehicle go see Richard Brown at Courtesy Toyota of Brandon. I was very specific as to what I wanted in my next vehicle and Richard was able to answer all of my questions. Once I decided on a vehicle, Richard was able to locate a vehicle and their dealership was able to do a dealer trade right away. But what I appreciated most was the fact there was no sales pressure during the process and Richard took the time to follow up after the purchase to see how I liked my new vehicle.

Delightful

9 de ago. de 2015

Chad is the best person to hand your keys to when you take your vehicle in for service. Service is his first, middle and last name. He keeps you updated on any issues found by the technicians. He walks you through each item, advises which are critical that need immediate replacement and/or repair. He is not just an employee of Courtesy Toyota of Brandon. He walks the talk and talks the walk. He makes you feel comfortable. He understand when you say I cannot afford a high payment. He tries to work with you as best he can and I for one appreciate it. I have been a customer since December of 1999 and he is one of the reasons I keep coming back. Courtesy Toyota of Brandon "CHAD" is an Exemplary employee and a benefit to your organization. Thank you, Deon

2014 Camry

5 de ago. de 2015

I've had my Camry for about 6 months now and am still using my toyotacare services. Each time I'm in for service I'm out within 30 minutes. I felt it was a little too fast, so I decided to watch my car get serviced. I watched the technician service the vehicle and saw how thorough he looked over the car and was pleased with his care for my car. I was also very satisfied with my service advisor, Andy, as he was extremely polite and professional for his young age. I will definitely be returning to Courtesy throughout the remaining life of my car.

Brandi T.

5 de ago. de 2015

I was broken down in downtown Tampa(flooded) so i called my service advisor Chad, he was so helpful and very understanding of my situation , He sent a tow truck to help me and a shuttle van to pick up my son from school ( that i was on my way to get when the problem occured),. This type of service is rare and should be noticed.He went above and beyond and this is why i use Courtesy Toyota and Chad for all my service needs.

James P.

5 de ago. de 2015

Had my car in for a oil change, my advisor Chad told me there was a recall on my car and that he was taking care of it while i was there. Chad has been my advisor for a few years and has always taken great care of me. Thanks for the great service.

deanna

4 de ago. de 2015

I was pleased with the service i received when i was down on saturday I was in and out in a half hour.

Valrico Joe

3 de ago. de 2015

My car had to be owed on a Friday afternoon. hey got me right in and fixed the problem. The car was finished that day. The staff is professional and very experienced.

Amanda w.

1 de ago. de 2015

They fixed my car with no hassle and my car was ready when expected. I felt they were honest and will go back.

Cindy

31 de jul. de 2015

I know by coming to Courest Toyota of Brandon ( which is closest to my home) I will get wonderful care to my vehicle as well as customer service by Chad! I have a hybrid and wouldn't take it anywhere else for service because they know what to do with my car.

SteveH

20 de jul. de 2015

I don't generally write reviews but this time I am making an exception. I needed a large truck to pull a boat and also had to deal with negative equity on my trade. Gary Hinton did a great job of listening to what I needed and over a period of a couple days found three trucks that made sense for me. Putting the deal together took some work, but Gary's experience carried the day. We'll be needing another vehicle for the wife before long and going back to Courtesy first is a no brainer!

Katie Smith

1 de jul. de 2015

Horrible Service! They do not want to honor Toyota recalls. The recall list for Toyota is very plentiful and I am afraid to purchase another Toyota because of the amount of recalls.

Erock2887

29 de jun. de 2015

Chris, the internet sales manager, took very good care of me and made sure I got what I wanted. Drove out with everything I was looking for. Car and price.

Jet 1364

12 de jun. de 2015

It was a pleasure to purchase a car from them. Drove 587 miles one way

bill1234567890

5 de jun. de 2015

They treated me fair and it was a very quick and professional experience. I was in and out with no pressure in a matter of no time. Thanks for everything

Stephanie

27 de may. de 2015

No need to look anywhere else ... Courtesy Toyota (Brandon) is the best! Been buying cars for over 30 years, and I will never go anywhere else in the future except for Courtesy. Ask for Hollywood. He's the BOMB! For all the Toyota fans out there - remain loyal. And go to Courtesy in Brandon!!!!!

Frank

22 de may. de 2015

I purchased my second SUV from Courtesy Toyota in the past 3 years and had a fantastic experience. I dealt with Sunny Varghese and he was great. Sunny was a consummate professional who made me feel at ease and helped through the entire process. I would recommend Sunny to any one who is looking for a new car. All in all, Courtesy was a great place to buy a car and will certainly go back to them.

JD

17 de may. de 2015

Great customer service experience during my recent lease transaction, by all sales and service staff at Courtesy Toyota in Tampa. Each of the Courtesy Toyota sales, leasing, and service staff where knowledgeable and professional. Based on my recent positive customer experience, I would highly recommend Courtesy Toyota!

sarcherjordan

12 de may. de 2015

I bought a new Camry from this dealer last Friday (5/9/15) ...my salesman name was Leo ,love the service I was given I would recommend all my friends and family to ....... Courtesy Toyota.....

Larry

7 de may. de 2015

Had my 2013 Camry in 3 times within 2 weeks for 3 different items. One was standard oil change at which time they advised me there was a recall. They ordered the part and installed it very quickly. The third visit was for another warranty issue which they resolved in less than 15 minutes. Excellent service and Victor Perez, the Assistant Service Manager was very polite, courteous and professional.

Frustrated Buyer

7 de may. de 2015

After discussing in length financial details, at the last minute deal numbers where changed and then when asked for an explanation he stopped responding except in curt, rude replies. I was under intense time restrictions and really do not appreciate the run around with this dealer.

Karla

28 de abr. de 2015

I had a great experience buying my new Toyota Corolla S. If you need a new car this is the place to go. Darryl Jones was helpful and patient, he answered all my questions, very professional and courteous, after the test drive I couldn't leave without buying this car! Thanks for your all your help Darryl!

Devin1

28 de abr. de 2015

Javier was helping me and right off the bat he told me he was new there and still learning, throughout the whole process I couldn't tell he was very knowledgeable and informative I walked in for an oil change and a new tire and came out with a new 2014 rav 4 I told him where I needed my payments and he got them with in a dollar of where I needed them, my last car purchase was done at Brandon Honda which was the worst experience I've ever had with buying a car and would never go back and left a bad taste in my mouth with car dealerships in general well let me say courtesy Toyota changed that thank you for excellent customer service .

Griff

19 de abr. de 2015

I bought two vehicles in November 2011, a 2012 Tundra and Camry . The service and prices were superb then and continues today with the purchase of a 2015 Avalon. Same salesman, , same great customer care.

slowhand74

18 de abr. de 2015

Lou helped me get into a 2010 Tundra 4x4 when I was upside down in my 01 Z71. He made it work for me. So greatful!!! Thanks Lou

jimmiekelly

14 de abr. de 2015

I was looking at Toyota's online,First dealer"in Haines City Florida"that responded to my request was not helpful at all.Then I checked with Courtesy Toyota within a few minutes I was called by Felix Davila,very helpful,he asked me to come in and talk. Got there met with Felix told him what we wanted how much we wanted to spend.He had a new car salesman Leo Fuentes Campos bring around the car we wanted they worked the deal we left in the car we wanted at the right price,good guys! We finished our day with Xio the Business Manager and again another nice person. I will recommend this dealership!

PugMom

11 de abr. de 2015

I went to Courtesy Toyota to look at a specific car. Rob Hale helped me when I arrived and showed me the car and was able to tell it was not what I wanted. He talked to me about where I would like my payments to be and what type of car I was looking for as well as my needs and wants. I wasn't looking for anything special except it needed low miles as well as a reliable car with no issue. Rob showed me a beautiful certified 2013 Toyota Camry. We took it for a test drive and I was in love. The car had everything I wanted and much more. Rob was able to meet my expectations and we'll beyond. I would highly recommend him to anyone and I do just that.

Michael C.

8 de abr. de 2015

2 weeks ago, we bought a Prius V to our satisfaction. We traded our car(Toyota Matrix 2006). We were suppose to get a check 3 days later, ( sales and finance told us so). As of today, we still waiting for someone to call us back, to let us know the satus of this check. We left about 5-6 messages, nobody call us back. This is totally unacceptable.

extremelyunsatisfiedcustomer

5 de abr. de 2015

My experience at the Courtesy Toyota of Brandon was deplorable. After losing the key to my car I called the Toyota to see if they could reprogram the key of my 2001 camry. They said yes and had me tow the car to them. After arriving and retelling them the issue, they said they told me that the key could not be reprogrammed and i would have to replace the computer board and get new keys for over $1200. Finding this unbelievable as there was nothing wrong with the computer the service tech proceed to tell me that his mechanic knew more than me and that if u did not trust them than i should not have brought my car there. I asked around and got a locksmith to reflash the car for $350. My experience at this toyota was horrendous and i do not plan to ever return even in an emergency. I do believe if you are incapable of doing something you should say so, rather than saying it cannot be done. And under no circumstances should you suggest that your customers are stupid, most especially when they seem to understand the problem better than yourselves.

screen name

5 de abr. de 2015

Honestly I beefo anywhere with worse customer service. My experience has been that they are double-talking liars who are just hanging on the hope that their customers do not have the knowledge of vehicles necessary to realize they are being ripped off, and seem to get extremely cranky when a customer refuses to have an unnecessary repair done for an outlandish price.I recently lost the keys to my toyota 2001 camry leaving me with a key that did not work with the computer in the car. I towed my car to the toyota after calling and confirming that they could reprogram the key. Now all the models from 98-01 require reflashing the system to replace the chip keys. Basically one has to reset the code on the computer before one can reprogram the key. Toyota insisted that The only way to replace the keys one needed to replace the computer board as well for a fee well over $1200 which is more than my car is even worth. Knowing this was not the case I told the service personnel I would not be having the work done. He proceeded to tell me that I did not know what I was talking about, that his mechanic knew better than me, and that I should not have brought the car there if I did not trust them. After wasting the $60 to unnecessarily tow my car there, I called a locksmith and had the car reflashed for$350, proving that it can in fact be done.This is not the only time I have found the service at Courtesy Toyota to unprofessional and the employees rude.

RayMore

1 de abr. de 2015

Yesterday I purchased a 2015 Toyota Camry hybrid. It was the best car buying experience ever in my life. I am 53 years old and hate the hassle of buying a car. However, yesterday experience was awesome all because of my salesman Tommy Whelan. His product knowledge is unsurpassed. Tommy is not your typical high pressure salesman, he is easy going and an active listener. He is very honest, if he did not make promises that he could not keep and if did know he told me that he did not know however, he would get the information. Tommy is the quintessential sales professional. Courtesy Toyota of Bandon don't ever let him go

Fred Roman

12 de mar. de 2015

After many years of positive encounters at Courtesy Toyota of Brandon, it took one employee to sour my opinion of the dealership forever. It's unfortunate that I had to encounter Alex Ertle during my visit this past Sunday. While expressing my frustration, he laughed! He was completely arrogant throughout our conversation which he tried to misconstrue my motive. His attitude was completely negative and unacceptable! His behavior showed no understanding of customer relationship and encouraged an escalated confrontation. Is that the kind of individual that you want dealing with your customers? I hope not! Thanks to Richard who was able to take the time and listen.

PatK

2 de mar. de 2015

End of January purchased a used car. 2 weeks after signing paperwork things went south and was in a position where I would not be able to make the payments. I decided to talk to the financial person (Rich H.) at Toyota and sincerely told him what my situation was. He was very sympathetic and said he would get back to me. He did so few days later and not only was he able to take the car back but also was able to return the $500 deposit which I did not expect. This was an enormous burden off my shoulders . I have purchased before from Courtesy Toyota many years ago and will definitely return to them again!!

tisal0825

2 de mar. de 2015

Felix Davila was most help full. I told him what i was looking for how much and he helped put me the right car. He was not just trying to make a sale for his own benefits, he wanted to make sure i was truly happy with my decision. THANK YOU.

LT

17 de feb. de 2015

I brought my 2004 Toyota 4Runner in for an oil change. Not only did they give me a great price on an oil change - they informed me that a part on my SUV that has been cracked for years has been recalled and I'm getting a replacement part for free! Honest and fair!

Angel and Mabel

10 de feb. de 2015

I trade in my corolla 2010 that I bought here as well for an upgrade for my wife on our anniversary. The experience once again was amazing. JUAN PUENTE was my dales person and he went beyond my expectations. Very smooth transaction. Me and my wife highly recommend this dealeship.

Bdagan

10 de feb. de 2015

I received an ad in the mail for a simple lube and oil change which I thought was a good deal but it turned out to be a waste of time. I drove to the service center on a Sunday thinking it would be less busy at220 pm. The shop closed at 3pm I thought it was enough time but according to the attendant they were wrapping things up and didn't have time. He advised me they were opened till midnight on Monday and to come back. I was Little mad but ok the price may be worth it. Next day I drive in 9pm and again not busy. The guy was on the phone but he saw me. So I waited in my car long enough to eat a hamburger & fries before he came to me. I showed him the add and he immediately said I don't have a filter for your car. (Add clearly states we service all makes and models) I gave him a glare and asked this car is very common car when will you have one so he pretended to check and of course not in stock and said we Don't carry it. Another dealership that doesn't see the value in attention to detail. Don't say your open till 3 when you close a 220, don't advertise all makes and models just to think your #1 and please hire some non prejudice people who will do thier "fn" job. Worse customer service in any business I've been to. I did very politely show my displeasure but was blown off. Not one apology. I don't remember his name but he was bald.... He deserves it. I wasted two days now I will waste another two making sure I pass the word.

Tarheel Fan

7 de feb. de 2015

I arrived about 30 minutes prior to my appointment but they started work immediately. Everyone was very courteous and helpful. This kind of service does instill trust in the people taking care of your vehicle. Thanks Courtesy Toyota.

JeffA

5 de feb. de 2015

Oronde Nobles and Kristian Basanta went above and beyond to help me with my purchase of a 2013 Camry. I have purchased many cars over the years and this was by far the best experience I've ever had. I highly recommend Courtesy Toyota!

Sunnisuzi

13 de ene. de 2015

Took our Venza in for its last service under warranty. Service advisor, Nick Utley, was great. Knew what I needed and was very professional. Waiting room could be improved but was a vast Improvement over my last visit. Car was ready when Nick said it would be and I was on my way.

Chef

10 de nov. de 2014

I have purchased many cars, used and new, and I can honestly say that Courtesy Toyota made this the easiest of all my experiences. Zach Tedder, my USAA internet sales consultant and James Life, the finance guy move me in an out of the store in less than two hours, and this is from a person with less than A-1 credit. Both o them maintained a professionalism and expediency I had not experienced before. Their honesty through the whole process helped me walk out the door in a 2015 Tundra for about the price I expected to pay...a little bit higher but honesty and professionalism helped me swallow that pill.

Valrico Music Teacher

4 de nov. de 2014

The people at Courtesy Toyota of Tampa Bay were very easy to work with. They scheduled the needed works/repairs quickly. Also they were very professional and courteous during the whole process.

Phyllis Bridges

28 de oct. de 2014

I purchased my car about a year ago and from the first when I came in looking for a car they have been wondersul. I have taken it back to Courtesy for all the service and have always been treated with respect and gotten the best overall service. They have great facilities as i have had to take my computer with me and work several times while I have been there. They always let me know what service was absolutely necessary at the time and what could wait for a few weeks. This way they realized I was not wealthy and helped me to budget my car care. GREAT PEOPLE TO WORK WITH!!!

Michael Stajkowski

27 de oct. de 2014

Had a wonderful experience at Courtesy Toyota. After leaving a different dealership that same morning with an uneasy feeling, Used Car Salesman, Juan, greeted us in a professional and very welcoming manner. My Girlfriend and I expressed our difficulties, struggles, and experiences which brought us to the dealership, and Juan promised us, we would leave with a car that we could depend on, and would like. He was not wrong.After getting a little bit of paperwork done for the credit check, Juan returned, and said with what the credit check, he knew exactly what we needed, and had our car in mind. He took us to a very nice, very clean, low mileage Scion. He explained the detail as to why the car was traded in, and did not try to hide the very slight amount of damage that had been done to it. My girlfriend got a little hesitant at the sticker price, yet Juan brought it way down without us having to haggle at all. In fact, I was ready to haggle, but he had already brought it down past the price I was going to ask for.He then let us take a test drive. Not just a short test drive either. We really got to test it out. We could not have been happier with the car. Then when we returned, Juan jumped through all sorts of hoops to not only keep the price down, but to make sure the car that we had, was able to be used to be traded in. Sounds like a normal thing, until you know the condition our car was in. It was not even at the dealership. Not only did Juan make sure the car would get towed to the dealership, he made sure we got more then I could have ever dreamed for it. xxxx, we would have been happy if they would have just come and got rid of it for us.The attitude and feel of the place was simply amazing. If you are looking for a used vehicle, Juan in the used car section is someone that you should ask for. When the time is right, we will be making another purchase. I would recommend this place to everyone.

Connie Ballard

19 de oct. de 2014

I recently purchased an 05 Toyota Avalon ...Upon getting all the paperwork completed in finance , it went faster than it has been in the past for me when purchasing a car from another dealer. I have to give praise to Palmer Johnson & Kristian Basanta . They made my experience the best I have had in a long time when it came time to complete all the paperwork you have to sign when purchasing a car. I would recommend them to anyone if you have your choice of finance folks to deal with.... They made the process smooth and helped me understand everything that I had to sign. Thanks again.

Laura W

14 de oct. de 2014

I have purchased 3 vehicles from Courtesy and obviously I would return again to Courtesy for my vehicle needs. I recently brought my car in for its 5,000 check up. I was in and out in less than an hour, as promised. My salesman is Todd Denney, he will be able to help you with your purchase needs. A very caring and kind person, thanks Todd.

Jon Phillips

13 de oct. de 2014

Xiomara Tate was the sales agent. Very nice person but not professional Xiomara worked hard to find the vehicle I wanted and that I do appreciate. When we found the vehicle we were told the vehicle had several options such as a sunroof and DVD system. The vehicle was at a different location and we were not able to see the vehicle until we signed the papers. I had asked several times about seeing the vehicle but I guess it's your policy to make the customer sign first. Never heard of this before. On our second visit to the dealership after driving an hour each way and sitting there for three hours the vehicle was still not able to be seen. So we sat there for nothing. We totally wasted five hours. Not happy about that. Also when Xiomara was speaking to one of her co-worker on speaker the co-worker continued to use the f word not professional at all. Finally on our last day we were to meet at 3 and when I was on the way down from new port Richey I was informed the vehicle would not be ready until 415. Once again we had to wait. We arrived asked to see the vehicle and we were told we needed to just sign some papers first. I had stated I was not signing papers until I got to see the car. Xiomara said it was not ready and we could just do paperwork. Again waiting on the vehicle. We met with the Finacial gentleman I believe his name was padro very nice guy. He was asking questions about monthly payments and not a surprise this had not been discussed yet. He went over how much we had to pay per month we signed paperwork and then we still had to wait to see the car for the first time. When we finally get to see the vehicle there is no sunroof and no DVD system. When I asked Xiomara her response was "oh I will get a DVD System for you." the vehicle is a gift for my wife for her birthday and it is a nice vehicle but I tried to get Xiomara to get a DVD system for it. I even said after market I do not care. I was told we should have noticed on the test drive by Xiomara. There was no test drive there was no seeing the vehicle until we drove it home. This is why I would not have my friends use your dealership. I have bought many cars and never had this much headache and waiting and wasted time. I do not know if this is how you do business with everyone but this is how business was done with me. At 20 days later and many calls later I still do not have paperwork on this deal and my trade in has not been paid off. My credit is being affected by the laziness of this dealership. Not a good experience and very disappointed with customer service. Now 50 days later I have left messages with Xiomara, Padro three times, Palmer Johnson, Jay Freedman the "Finance Manager", Stehanie, and not one returned call. My tag is now expired and I have to wait for courtesy Toyota to do their job. This is the Worst dealership in the country.

jeff

19 de sep. de 2014

scotty harris gave me and my mother excellent service , we wasent sure what we where looking to get into and he help us find what was right for me my mother and the family.

Leo

9 de sep. de 2014

This dealer make up their own prices as they go along. Their website tell you to value your trade and they do not honor it. This dealer is shady stay away.

crisper12

3 de sep. de 2014

Tommy was more than helpful in my car buying experience. I had little time and I do not enjoy talking to sales people. Tommy changed this for me. I was able to drive away with a bigger and better vehicle than I had anticipated purchasing. Thanks Tommy your a valuable asset to this dealership.

denny842

26 de ago. de 2014

Mr. Leonard Fuentes was a wonderful salesperson and supper knowledgeable on his products ,he went out of his way to help me in the selection and purchase of the "Special deal" which I decided on.(Toyota Camry SE). I was really impressed with him and felt that he was really interested in "customer satisfaction". He was patient and kind and did all that he could to help me. i totally recommended this dealership and Leonard to everyone i know .

Jim Farr

8 de ago. de 2014

Tommy was an extremely professional salesman.He knew his product and when he couldn't answer a question he didn't try to fake his way through it, but would say I will try to find the answer you need and he would.He treated us with respect and allowed us to tell him what we were looking for.There were times when he would give very sage advice about something that we had not considered. We listened and realized he was correct in his advice.Tommy was very personable.He listened, something you don't find often in a car salesman.He also took time. He was not in a hurry to get the whole process over or to get to the next customer..He shared his own personal stories with us to make us feel comfortable not cornered.We felt like we were dealing with a friend rather than a salesman.He went out of his way to help and went way above what most car salesmen would do.I will be telling my friends that are looking to buy a car in the near future to come and see Tommy.Thank you so much Tommy for all you did for Debbie and I. We love our car!Thank you Courtesy Toyota for having a quality salesman such as Tommy.

leeannharrington

6 de ago. de 2014

Tommy Whelan is the kind of salesman you dream of but never expect to meet. He is courteous, kind and he LISTENS. His professionalism and years of experience in selling cars gave me the assurance I needed in choosing this dealership to purchase my car.

JOA

5 de ago. de 2014

My intent was to purchase a new or certified used vehicle. I ended up leasing a 2014.5 Camry. Zachery Tedder did an excellent job of presenting info on the differences in the vehicles we test drove. He's very knowledgeable in the details. In fact he was so astute that my wife thought he was reading from something. He's very professional, observant, and passionate at his job. He's has tremendous potential.

Ngonza

24 de jul. de 2014

Our sales man Felix Davila was excellent. We came in for a new vehicle with our trade in (we were not an easy sell.) He maintained extremely helpful, courteous and professional at all times. Highly recommended. -::-?~?.-::- Pleasure to do Business with -::-?~?-::-:::P::: :::E::: :::R::: :::F::: :::E::: :::K::: :::T::: ()Sheila

BeachBarGuy

17 de jul. de 2014

I went in about a year ago to buy 2 work trucks (Tundra's) and was introduced to Rollin by the receptionist. Rollin asked what my needs were for these vehicles so I was sure my needs were met. This was after I went to 3 other different dealers to look at other options. Filling in some of gaps to what I was not aware of with the Tundra he actually asked me if I had seen the other options already and if not to compare them to the Tundra to make sure I was happy. (I was very surprised that he actually steered me to look at other options before deciding.) I let him know I had seen the other already at this point and new what I needed and my decision came down to the Tundra or the Ford...from there it was about the numbers and maintenance plans.To make a long story short.. I bought two trucks that day and went back to buy another Tundra for my personal use at few weeks later. I have referred family members and friends to shop them and to date my parents, brother, and 3 friends have bought from Rollin.I would recommend Courtesy and Rollin to anyone who is looking to buy a Toyota!

kevinguthrie1

12 de jul. de 2014

I met with Juan Cobos to discuss purchasing a Toyota Camry. He was an incredibly friend guy who was at no point, pushed me to purchase a car. Out of all of my recent car shopping experiences, Juan was one of the easiest people to work with.Also, the internet division specialist Mona, was also very friendly and got me set up with Juan. To my surprise with everyone at Courtesy I interacted with, even in passing, was very friendly. If I wouldn't have found my ideal car elsewhere, I would have purchased a Camry from Juan. I highly recommend seeing him if you are looking for a Toyota.

Mandee

30 de jun. de 2014

I worked with Tommy Whelan. The process exceeded my expectations. He listened and worked out a great deal for my on a fantastic Rav 4. I couldn't be happier! This Toyota dealership doesn't play games. Great cars and great prices. Honest people, fabulous, kind staff. Would highly recommend to anyone!

asfreedman

28 de jun. de 2014

Going to buy a car solo for the first time was nerve wracking. Toyota was easy and no pressure. I got a great deal on a great car and couldn't be happier! Thanks!

Artyom

12 de jun. de 2014

Bought a used Camry, couldn't be happer with the car and the purchasing experience was smooth sailing. The reason I had to buy the car, however, is because I got in a crash in my previous car and had it dropped off at their collision center. For two weeks they sent me pictures of their progress and I was thrilled by the feedback. When I picked it up, it was good as new, no dash lights or anything. Or so I thought. My girlfriend drove it to work the next day, and called to tell me the engine was knocking hard. When I checked the oil levels the engine was bone-dry. The fifteen miles put on without oil utterly trashed the engine and made my paid-off car utterly worthless (had to scrap it for less than a grand). When I went back to the collision center, everyone I talked to disappeared for fifteen minutes at a time to get their story straight and denied any form of liability despite the car being impacted at the engine compartment and a fluid check certainly having been done. I was offered fifty dollars for a trade-in on a new Toyota and told to bother Firestone (where I had the oil changed last) instead, and any further inquiries were brickwalled by flat denial. My income is too low to retain a lawyer (and they knew it) so this is where the story ends. After this abysmal experience, I wouldnt trust courtesy toyota to change my wiper blades. Stick to buying cars here and get the maintenance done far, far away.

Kimmie highlander owner

12 de jun. de 2014

I recently purchased my beautiful new/used Toyota Highlander an I must say this was my best car buying experience ever!!!! My salesman Scotty Harris made the entire process painless! I've purchased several cars over the years and you are at the dealership for hours!!!! Our salesman "Scotty" made promises and he delivered. He provided my husband and myself customer service that your dealership should be very proud of!!! He gave us a sense of security about your dealership,the product that was being sold an it was all done in a timely an efficient manner!!! His customer service was "priceless" I would recommend you all to my family and friends!!! Thanks for a wonderful car buying experience!!

Charlie

9 de jun. de 2014

Everyone was friendly, respectful, professional and went out of their way to make my purchase enjoyable...even people that I did not deal with directly with my purchase. Heather (Internet Sales) was great on the phone. David (Internet Sales) was great on the phone and fast from the time I arrived until I left. Damian (Internet Sales Manager) was great in getting fast trade-in appraisals and with fast negotiations. Adrian (Finance) was great in providing and explaining all possibilities. Special thanks to Pedro (Used Vehicle Sales) and appraisal that bought me a Coke and some crackers, when I was "starving" and for his engaging conversation!

Demosthenes

2 de jun. de 2014

Courtesy Toyota of Tampa at 9210 Adamo Drive, Tampa, Florida 33619 is the best dealership I have ever dealt with.I am 57yo and have bought a number of cars throughout the years. Although I live in North Central Florida, I have previously driven the more than two hours to Tampa in order to buy a car. I have never encountered a dealership like Courtesy Toyota.I research extensively before making purchases, especially a major purchase such as a vehicle. I shopped on the internet and looked all the way up to Atlanta in order to get the best price. After getting an idea as to what I should pay, we drove to Tampa in order to shop for a Toyota FJ Cruiser. Toyota has discontinued this model and the vehicle is hard to find. Apparently, there were only two FJ Cruisers that met my wants in the entire state of Florida as I write this review. I made appointments to visit three dealerships and only stopped by Courtesy Toyota because they were close to two of our appointments. I am so glad we stopped there.When I walk into a dealership my experience has always been that the sales person presents me with a price, I refuse to pay that price, then the sales person goes to get the manager. The manager comes back and we start the real process of haggling for a good price. They usually start out by telling me how great a deal they can do for me, how many discounts they can give me, and we go back and forth as I tell them how great a deal I REALLY want them to do for me. That was not my experience with Courtesy Toyota.We were met by Mr. Leonard Fuentes when we got to Courtesy Toyota. I told Leonard that we were shopping, that I had appointments, and would he please just give me his best price. After inspecting our trade-in, Leonard came back to his office and made me an offer I couldnt refuse. The price was so good that I decided to call and cancel my other appointments.But heres the kicker: Leonard didnt have the car on his lot. So he tells me that theres an eighty five percent chance he can get the car from a Miami dealership. My experience has always been that the dealership wants to sell you a car so they present the rosiest possible scenario. Leonard didnt do that, he was honest. I panicked. I wanted a guarantee on a vehicle that I knew was very hard to get and there would be no more being made. On the way home we stopped at another dealership.This other dealership told us too many lies to list here. They started by telling me there was no way that Courtesy Toyota could sell us the FJ Cruiser for the price they had given us. Then they told us that Courtesy wasnt able to get the FJ from the Miami dealership. We tried to call Courtesy Toyota but there was a phone mix-up and we couldnt contact Leonard. I panicked. We gave a down payment to this other dealership.When we got home we had a message from Alex at Courtesy Toyota. He told us that they indeed could get the vehicle from the Miami dealership. I canceled my down payment with the other dealership.What kind of dealership not only gives you a great price but is honest to their disadvantage? I am hard to impress. Courtesy Toyota impressed me highly. I made a point of speaking with the sales manager, Mr. Robert Johnson. I told him how impressed I was with the honest integrity of his dealership and how we were treated by both Leonard and Alex. Thats before I had the pleasure of dealing with David in finance, who has a wicked sense of humor.I would not only buy another vehicle from Courtesy Toyota of Tampa, I will highly recommend them to any of my friends and family. Thanks guys! Principles of honesty and integrity is how a business should be run.

keytosalvation

31 de may. de 2014

Darin McCullough was our salesman and he was funny and professional. Great Experience!!!!

AshAu

29 de may. de 2014

Buying a car can be a very difficult experience, but both Felix and Jason made that experience less difficult. Felix was very efficient and and worked very hard to get me the price that I was looking to pay. Felix was friendly and has checked in on me since my purchase to make sure that I was happy. Jason, the finance guy, is very good at his job and took the time to make sure I understood what I was signing. I want to thank them both for helping me and I love my new car. Great dealership to work with.

Sean

15 de may. de 2014

I'm sorry but when I buy a vehicle I expect it to be in good shape only being a year old.. Unfortunately I bought a 2013 Nissan Altima. Good for about a month but shortly after the front bumper paint started to chip badly and bubble. Took it back to courtesy and they said that I could've wrecked it. If I'm buying a vehicle pretty close to being brand new I expect it to be exactly that new with no problems. I understand there are exceptions but I don't like being accused of fraudulence but it was by far the worst experience because they were of no help. I figured since it came from there they would take pride in what they sell apparently not.. Save yourself money and go elsewhere.

J.Mitchell

6 de may. de 2014

Wesley was extremely helpful. Had car towed from another repair shop, he helped make that process run smoothly and kept me informed of status of repair.

Sue from Michigan

3 de may. de 2014

Had a great experience while on vacation from Michigan and needed to purchase a car. Jim F and Palmer J. were awesome! Thanks for your help in buying our new car. We are enjoying it.

lazaro

26 de abr. de 2014

I went in looking to get a decent deal on a used car. Instead I walked out with the perfect car for my family. Thanks Ed, you did a great job.

Dl83

26 de abr. de 2014

My experience with buy my first car was Great !! Mr Harris was the Best he took his time with helping me . It was my first time at a dealer ship buying a car . I fell in ??? with a 2008 Buick iam soo happy that I found this car for me and my family with prefect mileage . I had a wonderful experience with Toyota Brandon if I had to do it all over I would love to come back and vist Mr Harris again. Thanks for all of the help Sales department ! Also a special Thanks to Mr Palmer for being a great help with getting me a great finance company.

Michelle

23 de abr. de 2014

Great Job to Scotty Harris, He is a wonderful and fabulous sales manager . He assisted me through a process that I felt would be painful and an all day event as it has been for me when buying a car before. I would recommend anyone to Toyota for their car buying needs and especially to Mr. Harris . You made it so easy for me to know and understand exactly what I need to do in order to complete what I am trying to do . I will be sure to see you again soon . I am going to send anyone that I know your way..

Connie

23 de abr. de 2014

I highly recommend that if you need to buy a car, You go to Courtesy Toyota Brandon and make sure that you ask for Internet Manager Scotty Harris . He made my experience very easy and painless. Prior experiences with other dealerships were stressful and he made my experience great. He is very customer focused and makes you feel like a guest in his home. He is a very pleasant and really does what it takes to get the job done. He will always having you coming back for another car buying experience. It would be great if other dealerships had the same sales person and or managers the same way that he is because it would make the buying experience smooth and pleasant.

Rmurch17

23 de abr. de 2014

It was a pleasure working with Beth. She was very helpful. She took us out to test drive several vehicles. She was very knowledgeable and answered all of our questions. She wanted to make sure we had the right vehicle to fit our needs She was also very friendly and personable and we will recommend Courtesy Toyota to our friends. Thanks for a great experience.Randy and Genene

Gary and Vera Beemer

19 de abr. de 2014

Beth followed up with us several times and was very professionally persistant. She was very knowledgeable on all vehicles we looked at and was patient and friendly. We talked to other Toyota dealers and other manufacturers and Beth was the reason we chose a Toyota and bought from Courtesy.

Vince O

19 de abr. de 2014

She is very helpful and friendly. She helped me to find the right vehicle for my budget.

Lmiller

16 de abr. de 2014

After speaking with their online sales manager Scotty Harris, I drove an hour and a half just to give him my business. He is very personable outgoing and will do whatever it takes to make you feel good about your purchase. I do recommend him to anyone who is in the market for a new car, take my word for it you will be very pleased with his services. If more sales man worked as hard as he did to get the price to work with my budget , car buying wouldn't be so horrifying. Thank you so much for making sure my time was not wasted ~~~ thank you Scotty Harris~~~~

jlundren33

10 de abr. de 2014

We were given an excellent value for our trade-in and we love our new Highlander. Beth was exceptional and made us feel like a part of the family. We are very satisfied with the whole process.

Jill D

8 de abr. de 2014

I had a great experience purchasing my Prius at Courtesy Toyota Scion of Brandon. I have been an Acura owner for over a decade but wanted a change. The Sales Specialist, James, and financial guru, Jay, were thorough with answering all of my questions and were just the nicest guys. Buying a car is usually a stressful experience for me but not this time! I would highly recommend the Prius and this dealership. I love my new Prius!!!!!!!!!!!!!!!!!!!!!!!!!!

Heath321

8 de abr. de 2014

I was trying to purchase a car but found this dealership very shady. I was given "a price" online only to find out that the price I was given wasn't the actual price. This dealership cons you into thinking you are buying a car for one amount and then I find out its another amount after driving 2 hours to get there. I don't need your $2000 mud flaps or whatever else garbage you think people are stupid enough to buy. There is too many other dealerships in your area that play your stupid game. I don't understand the dishonesty but so be it. I purchased at sun toyota so thank you for wasting my time. I will make sure everyone at my bank knows that you arena dishonest business.

deanandkina

5 de abr. de 2014

I am happy with the price I payed for my new Truck. The sales person Elizabeth is the best. She is a nice & caring person.

Wayne

2 de abr. de 2014

Because of how outstanding my relationship was with Courtesy Toyota on my previous leased Corolla, I recently returned and leased a new 2014 Camry. The entire process was handled with professionism by those people that I dealt with to be able to drive away in my new car.

VanessaJag

29 de mar. de 2014

I gave this dealership a five-star rating for quite a few reasons:This was my first car purchase ever! I'm a 28 year old woman and have never owned a car, so just the idea of car shopping gave me a migraine. I was nervous for many reasons, some of them being 1) I'm a woman so I was sure that they'd take me to the cleaners and not shoot straight with me 2) Was my credit good enough for a car? I hadn't ever bought anything this big so I had no idea what the financial side of car buying would be (I imagined a nightmare) and 3) I wanted something simple and didn't want a bunch of extras forced upon me. I am a motorcyclist, so the simpler, the better.Here was my experience: I saw them circling like sharks and I was pretty terrified. I HATE aggressive sales pitches and was sure that I was about to go through some gruesome experience. NOT SO. Dave (Errity) came right up and introduced himself. He obviously knew immediately that I was a first timer and he sat me down, asked me what I wanted and then went on a hunt for a little 5-speed manual Yaris. He did some preliminary business stuff, but a few minutes later he had me in the car for a test drive. (NOTE: I wanted a manual because I was coming from a motorcycle, but was REALLY rusty when it came to driving a manual car, so I was VERY, VERY self-conscious and nervous that this guy wouldn't take me seriously at all.) He got me right out onto 301, and he let me take it for a nice long ride. He was completely cool - he has the best calm demeanor ever and just spent some time talking to my mom (who came with me for moral support) and let me drive without any interruption or comment.I LOVED that car and that drive. We went right back to the dealership and started the process of pulling credit and adjusting my monthly payments to something I was comfortable with. My only issue was that I wanted a red Yaris SO BAD. Dave was so cool about my weird color hang up (hey, I'm paying that much money - I totally want a color I can live with!) that he immediately found it and promised to have it driven down. I didn't want to leave without buying it, but I thought the wise thing to do would be to shop around. I went over to Nissan, tested their Versa Note (ehh) and headed home. I was kicking myself for not staying at Toyota and buying that car RIGHT THEN.I came back the next night and Dave wasn't there so I felt a whole new wave of anxiety. Would they honor the good faith estimates that he'd set out for me? Would they be able to get me the red one that I wanted so terribly? Well, I got Mario and let me tell you - HE WAS JUST AS AWESOME AS DAVE! He was just a cool dude. He got me right back in the car, we went for another drive and then we were right back inside trying to locate me a red one. It was slightly difficult to locate a red Yaris, but in the end they did and I came back the next night for it.The sales guys were great. DAVE WAS SO AMAZING. Kristian worked with me with the loan. As a first time buyer my bank (Grow Financial) could not match Toyota's loan. Toyota REALLY treats their first timers well. I had always, ALWAYS heard never to take a car loan from the dealership, but to work with your personal bank - and after an hour or so at the bank even the bank loan officer agreed that yeah, for a first time car buyer (with the bank) I would have had to put down a few thousand dollars to bring the LTV rate to something they could work with. Toyota was just great. Kristian was awesome - at the end of it I was like "I OWN A CAR?!" and he just laughed and said, "Yup!" I could not recommend this place more. If Dave, Mario and Kristian are anything to go by then I imagine the entire crew must be pretty cool. I grew up with Toyota and I think their brand speaks for itself, BUT if it's dealerships and salesmen you're nervous of - don't be. The price was good, the payments were something I could live with, the customer service was just ASTOUNDING, and even though I was that annoying last customer of the night - they were genuinely pleased that I was pleased. I could keep going about how wonderful these guys were...THANKS DAVE SO MUCH!

LennyB

26 de mar. de 2014

Just had my 1 year service on 2013 Prius - Courtesy has a new service area for new cars with under 24500 miles. Service was very fast and courteous. Great idea.

bmoore3627

25 de mar. de 2014

first I found out that when I sent a car thru the service dept the parts pricing is higher thru the service side then the walk up counter so when I asked for the manger tad came up front and said it is higher and if you don't like you don't have to come here. really this parts dept is a joke 2 sets of pricing and the manger is very rude. NEVER DEAL WITH COURTEY TOYOTA PARTS DEPT. YOU WILL BE SORRY

Buchananat

22 de mar. de 2014

I decided to visit Toyota today and Elizabeth Habig was very friendly to me and my wife . She was the best sales person we ever met. I have a great experience today I am a very happy buyer.

mitchmatch55

5 de mar. de 2014

I bought my dream truck in Courtesy Toyota a couple of weeks ago. I already know what i wanted in features and the price that I can live with. I was greeted by one of the Salesmen Frank Croner. I explained what I wanted features, pricing and acceptable trade price for my old truck. He brought the exact truck that I had in mind and helped me meet the price that I wanted. Overall, the experience was positive and my salesman spent the time to listen and get what I wanted. Happy Buyer. Would recommend Courtesy Toyota to my friends.

kmeizo

27 de feb. de 2014

Steve Blank made this the best car shopping experience we have ever had. He is an asset to your company! We also wanted to mention Chris in finance was very helpful. With two children in tow he got us out the door quickly.

MikoRo

25 de feb. de 2014

Bait and Switch tactics! Went to this dealership after pricing out a 2014 Tacoma on TrueCar. I even called and Sean Bone, the internet manager, assured me they had it in stock and that the quote would be honored. After driving 30 miles and wasting my time filling out all the paperwork another manager walks in to tell me the car I wanted was not in stock but they could sell me another for almost $4000 more. I then showed him that they did indeed have a truck with the exact same options however he still refused to honor the quote. They have no respect for the customer, Avoid this dealership at all costs unless you like being taken advantage of.For the record, I was called by the general sales manager after posting a similar review on another site. He promised to make things right bla bla bla. A month has since gone by and as expected it was empty promises and words in the air.In response to the last comment by Mr Robert Johnson since somehow I am not able to reply inline. I was looking for a Tacoma not a Tundra and the sales manager did call and here we are two months later he couldn't locate a truck yet you have them on the lot. Heck, you're a Toyota dealership, if you can't locate a Toyota what are you doing in business. This is not about locating a car this is about customer service and old dirty tactics still being employed in this day and age. You could have easily discounted the truck you had onsite and honored the TrueCar certification but you chose to play the long game and try to let the whole thing fade away. It's your loss in the end because my lifetime value as a customer would have been worth to you a lot more than the few measly dollars you think you could have swindled off me in this deal. I no longer care for you to try and make things right, as far as I am concerned it's too little too late. Maybe you can learn from this and treat your next potential customer a little better cause it's your only chance to stay in business. As for this one, it will take a miracle to ever gain my business back!

Chamara

11 de feb. de 2014

I bought a used car almost 5 months ago and all of a sudden my transmission gave out. I called them and left a message to get information about my warranty and have yet to hear from them. I recently learned that someone else purchased a used car from them and had the same problem. I wish I would have known this before, I could have went elsewhere.

carolbrandon

3 de feb. de 2014

Todd Deny is a great salesman. He is low key and never pushy but he is always helpful even after you have purchased your vehicle. He helped me with the Bluetooth for instance.I was looking for a new vehicle with certain options. He found me one with the options I wanted plus morefor the same price. When I buy my next vehicle I will be looking for Todd as my salesperson.

floresjamesa

3 de feb. de 2014

Courtesy Toyota is a military friendly dealership that really took care of all my car buying needs. They helped me find the vehicle that I wanted and went out of their way to make sure it got to the dealership by the time I needed it. The purchase itself was quick and easy from test drive to financing. Steve Blank worked hard to make sure that I was satisfied and that my experience was pleasant.

JulioAcosta

1 de feb. de 2014

Great straightforward experience. Sunil did a great job in getting us the vehicle that we wanted for the right price. They will match USAA pricing and even give you an extra discount if you are an Active Duty service member. Will definitely be purchasing my next car from Sunil at Courtesy Toyota.

LAurama

25 de ene. de 2014

Recently purchased a vehicle because my 12 year old Toyota had to be put to rest. Steve was a total delight to work with and led me to just the right car. Another Camry XLE.Steve was patient with me and offered several options to choose from. He had considerable knowledge of all the vehicles and worked with us over the course of 2 days.We would recommend Your dealership and Steve to others.Thanks Courtesy Toyota! I love my new car.Beth Mays

szill

20 de ene. de 2014

Great people and great place. I will be buying from them again in the future!! Sales staff especially Star were excellent. Gave us a great deal and got us out of a bad decision we made years ago.

saya2004

15 de ene. de 2014

Sunil Varghese provided upfront pricing instead of haggling over the price. He was very professional. Great buying experience.Financing process was smooth also. I would recommend working with Sunil.

Stripes

10 de ene. de 2014

I bought a new Camry from Sunny last weekend. I came to the dealership because of advertised competitive price. The price I was quoted was what I had to pay. I found the exact car I wanted and the deal took about 30 minutes. Sunny was very helpful and let me decide what car I wanted. He did not try to sell me anything I didn't want. Buying this car was a simple process and I would recommend Courtesy Toyota and my salesman Sunny to anyone.Thanks.

Phill4400

9 de ene. de 2014

I have worked with them on several occasions. Everyone has been very friendly, professional, and accommodating. They do what it takes to please their customers.

Bill

7 de ene. de 2014

Contacted the dealership in response to a used PU I was interested in. Received E-mail & phone call regarding said vehicle. Also,received a phone call to set up a VIP visit, nice touch. Arrived at dealership and was met by Sue Rueth. I was informed by her that the vehicle I was interested in had already been sold.We looked around the lot and found a similar vehicle. Vehicle was taken for a test drive but did not really fit my needs. Overall a good experience.

Rolf

7 de ene. de 2014

We purchased a Avalon Limited at this dealer four weeks ago. Wanting the addition of a front parking sensor, we have request now on three separate occasions for information or a quote, and no one has given us the a call or the courtesy of a reply of any kind. We even made a special trip and talked to a service manager -- who promised to call us -- all to no avail. Already a big regret that i purchased from these people --plan to find another dealer to service my vehicle.

PattyHamilton

4 de ene. de 2014

I truly despise buying a new car because of the "hassle and pressure" I get from the sales staf and management! I actually had a bad experience with Courtesy Toyota in the past and ended up buying my 2004 Toyota 4 Runner from Clearwater Toyota . My husband and I decided to "just look" at Courtesy Toyota to see what was in their inventory. I kept telling my husband we would not buy from Courtesy. However, Vince Haley was our salesperson and he is so polite and soft spoken that I decided to give him a chance to sell me a truck. He is the "new kid on the block" and whenever he couldn't answer our questions, he quickly got the answer and was truly concerned about our desire for a specific truck. He listened and never pressured me into buying a vehicle I wasn't going to be happy with. I am very happy with my 2014 Toyota Tacoma and I thank Vince Haley, the Sales manager and Finance staff for making this one of the easiest purchase I have ever had. I highly recommend Courtesy Toyota and Vince Haley if you considering a Toyota!

AlexJacobs

2 de ene. de 2014

Star was exceptional! She really understood what I was looking for and was very easy to work with. She did not put an ounce of pressure on me and she literally gave me no choice but purchase my New 2014 Toyota Camry from her.I recommend her to anybody! She will make a great finance manager as well!

Claire36

20 de dic. de 2013

After weeks pondering on what to do with my lease from another dealer I found a Scion TC on the courtesy Toyota website. Very sporty and great price. I immediately called the sales department and was put in touch with Steve. From the get go he was so wonderful. Went to the dealer the next day, took the car for a test drive and loved it. Everyone at this dealer was very professional and personable and never made me feel like I had to purchase this car. Not pushy at all. I hate buying or leasing cars as I always feel like I'm being taken advantage of and paying way too much for the car. Courtesy Toyota on the other hand were very upfront and didn't hide any fees. This was by far the best and most exciting experience I have ever had buying a car. I highly recommend this dealership.

ROSLYNJOURNEY

19 de dic. de 2013

RUDE SALES MAN, RUDE FINANCE MANAGER, NOT CONSIDERATE OF YOUR TIME, SUBMITTED DIFFERENT INFORMATION FOR FINANCING TO CREDIT UNION WITHOUT MY KNOWLEDGE, CAUSING APPLICATION TO BE DECLINED at FIRST. SLICK, THEY HAD DATES TYPED IN ALREADY BEFORE I SIGNED, WHEN I REALIZED IT AND PUT THE CORRECT DATE; THE FINANCE PERSON REFUSED TO LET ME PUT THE CORRECT DATE. I COMPLETED PAPER WORK, FOR INSURANCE, AND CREDIT UNION EMAILED APPROVAL LETTER ALL BEFORE I CAME INTO THE DEALERSHIP, THE SALESPESON SAID JUST A FEW PAPERS TO SIGN AND YOU WILL BE DONE. i HAD 3 TODDLELRS IN TOW, THE FINANCE PERSON ENTERED AND WANTED ME TO CONFIRM MY APPLICATION SO THAT HE COULD PULL IT UP ON HIS COMPUTER. I AM PREAPROVED THEY'VED EMAILED YOU THE APPROVAL LETTER. NOTE THIS IS MY 3RD TIME HERE THE FIRST TIME, I WAS TOLD EVERYTHING WAS COMPLETE PICK UP THE CAR NEXT DAY. WHEN I GOT THERE IT WAS 3 HOURS NO CAR, SALESMAN TOOK ME HOOM TO LOOK AT MY TRADE, INFORMED TO LEAVE THE CAR SEATS AT THE DEALER WE WOULD BE RIGHT BACK. AT HOME HE INFORMED ME NO DEAL. CAR SEATS AT DEALER AND I WOULD NEED TO GET A RIDE TO PICK THEM UP. CREDIT UNION CALLED 3 DAYS AFTER TO TELL ME THEY APPROVED I CALLED THE CAR DEALER THE CAR WAS STILL THERE. SAID HE WOULD HAVE THE CAR CHECKED OUT AND HAVE IT READY FOR ME.TO PICK UP.... TOOK 3 HOURS AND A VERY RUDE FINANCE PERSON... FINALLY I DROVE OFF IN THE VEHCILE THE BRAKES ARE SQUEALING; NOW WHAT I DID NOT HEAR THAT WHEN I TEST DROVE THIS CAR 3 DAYS AGO OR WHEN THE SALESMAN PICKED ME UP TODAY........NOW WHAT THOUGHT GOING TO WHAT I THOUGHT WAS REPUBTABLE DEALER WOULD BE EASIER, BUT NO SAME OLD USED CAR DEALER GAMES THAT IS WHY I WENT THROUGH THE CREDIT UNION..........NOT OVER YET....

jewelya

19 de dic. de 2013

I bought a car through Courtesy Toyota many years ago and thought that all the employees that I dealt with were very nice. Although, my car was paid off, I decided it was time for me to trade my car in for something a little bigger and for something that I really wanted. I had gone onto Courtesy Toyota website and found a vehicle I had been wanting. I contacted them and received a call back from Hank Keller. I went there and met with him, explained to him exactly what I was wanting...vehicle, price range and payment range. Between Hank and Jerry, I got what I was looking for. They were so professional and courteous. I will always get my vehicles from Courtesy Toyota.

Blondie85

16 de dic. de 2013

Excellent quality service both before and after purchase. No matter what kind of questions or issues I have, employees are always super friendly and helpful creating a high level of comfort and safety. A visit in the dealership makes me feel like going home. :)

Cyberflyprius

16 de dic. de 2013

I live in Lakeland and I went to my local dealership trying to purchase a Prius. I was treated terribly. That is why I called your dealership. My initial phone call went no where. The salesman could find me a car that fit in my budget and really didn't want to go the extra mile to make me want to drive from where in live. When I called your dealership again, I was fortunate to speak with Steve Blank who spent a great deal of time on the phone finding me the car I was looking for. He worked hard with his Internet director to get me to the price I could afford so I appreciate that very much. When I arrived at the dealership on Saturday night I was treated like a family member. He stayed past 10 pm to make sure I understood all the features and answered any concern I had. I own a hair saloon so I run into a lot of people on a daily basis. Mr. Blank you have earned my customer base and I will send anyone I know to you who is looking for a car. Thank you for being so understanding and doing what you said you would.

sandra_rossiter

15 de dic. de 2013

My experience with Steve Blank was truly one of the most special car experiences I have ever had. I have purposely postponed a car purchase becuase of the "Stress" and the "This is the Best Deal For You" that I have been put through in the past. Mr. Blank was warm, cheerful and made me feel like a friend. He knew that I am "Environmentally Concisous" and picked out a Prius Model that matched my personality to perfection. The experience was relaxed and I felt like a family member. His office full of orchids and lovely plants made me feel like I was in his home, not a "sales office". He was quick to bring me refreshments. The finance department, Mr. Kristian Basanta was also a gem. He made the "Number" side of the equation just as pleasant. I also want to mention that I have referred many of my customers to Mr. Blank, since we are in the Brandon Chamber of Commerce together and have been actively involved in BNI together for many years. I know in my heart that I can always send a referral to Mr. Blank and Courtesy Toyota. I was not a number, but treated like a member of the Courtesy Toyota Family. Thanks also to Mr. Jeremy Dodson, whose quick but friendly acknowledgment made me know how important a customer is to his dealership. I also want to thank Mrs. Sally Buck. She is a gem at Courtesy Toyota. Her upbeat personality and warm way she greets the Courtesy shopping adds an element that is lacking in most buisnesses and she did such a lovely job with my tinting (it really blinged out my Prius). In closing I really want to thank everyone involved in this experience, especially Steve. You will always be the first person I send my customers too who are looking for a new car and I truly appreciate everything you did to bring a smile to my experience.

poopturd

11 de dic. de 2013

Mr. Loi Nguyen is the first sales person that did not make me feel suffocated. Also he listened to what I wanted,which in that case I had no idea what I wanted. He was very patient with me and showed me many vehicles. Also the sales manager was very nice and did not try to sell me a new car only, he gave me many choices and different scenarios. He had Loi show me the cars that were going to work within my budget with out any pressure. My experience at Courtesy Toyota was the best I have ever had at any car dealership. Thank you Courtesy Toyota.

infrequentdriver

30 de nov. de 2013

Steve Blank doesn't waste your time with negotiating or showing you vehicles that don't meet your criteria or needs. He is exceptional in his customer focus and customer service and a competitive price. You won't be disappointed by the sales effort here.

JA

24 de nov. de 2013

I got a great deal on the purchase of a new Tacoma. They will go above and beyond to earn your business.

warrenrinard

23 de nov. de 2013

Very friendly atmosphere. Made you feel like family. Sales man was not pushy, he let you take your time and made you feel like you were in charge.

gwensfox

16 de nov. de 2013

My husband and I were looking at a new vehicle, my last vehicle was a Camry. We were looking at both a Camry and a VW, the deciding factor for us was the way we were treated. Steve was friendly, helpful, and made our experience a pleasure. I would recommend anyone go to this dealership

sprucemicasweetie

14 de nov. de 2013

Courtesy Toyota of Brandon should feel honored to have such a Gem working with them as Steve Blank is. I was referred to him by friends and with each meeting I saw more and more of his stellar qualities, more even than the praises sung by my friends who felt he was beyond exceptional. Steve is so genuine and attentive, because of his pleasant and friendly nature it was a joy to hear from him and I looked forward to each of our meetings. His focus and participation, input and point of view was so helpful when making decisions on which 2013 Toyota Rav4 to select. He truly understood the mixed emotions I experienced and was so supportive. I am so glad we met, he made this experience what it was. Outstanding!

jrossell

5 de nov. de 2013

This is the second new car we have purchased from Steve Blank, he makes the new car purchase an enjoyable experience. He gave us his best price with a no pressure approach, this is a person who really cares about the buyer, refreshing. We also worked with Dave Errity who was just as helpful. If we ever need another new car, my first call will be to Steve Blank who makes you feel like an old friend.

KarthikeyanVeeraswamy

24 de oct. de 2013

Had been to couple of dealers in person to enquire about my new Rav4 , but the price was not convincing to me . Had done my home work with the price quote that i was looking for but no luck for 2 weeks . Meanwhile was enquiring online ( internet sales) with various dealers for a quote . Have to specify J.R. Reynold was the one who came up with a quote and initiated a meaningful conversation regarding the price that I had in mind . J.R Reynold was polite/friendly and was paying attention to what my requirement was in terms of price . He worked through with his team and finally got me within my range . Really appreciate his follow-ups which is one of the key qualities of a sales person Would like to thank J.R. Reynold for trying to engage and accommodate his customers at ease. Process was quick and I got what i wanted . Would recommend Brandon Courtesy to everyone .

mmm1951

22 de oct. de 2013

As a long time Toyota owner, when I was ready for a new car, I naturally chose Toyota. My outstanding experiences with the Service department convinced me that Courtesy was the dealer I wanted to work with. My salesman, Hank Keller was extremely courteous and professional. He helped me to locate just the vehicle I was looking for, at a very competitive price. I look forward to working with Hank and Courtesy in the future.

mperezshelly728

25 de sep. de 2013

Starr, is an excellent sale person. I was shopping for an Avalon XLE Touring and visited several Toyota Dealerships much closer to my home. I never liked shopping for a new vehicle due to pushy sales people. I decided to visit Courtesy Toyota after looking at their website, Starr called me the next day and I was NOT very nice to her at first and told her I didn't like pushy sales people, if I needed her assistance I would let her know. She let me look and left me alone. I did have some questions, she answered them and NEVER once was pushy. I warmed up to her and began to feel more comfortable with the whole sales experience. She gave me the bottom line, didn't waste my time, answered my questions. gave me my trade-in value and was very friendly and patient with me. I began to warm up to her and felt myself getting excited. I had a few other dealership call me and offered me deals stating they could beat anything Courtesy offered. I did not think of Star as a " car sales person" rather I thought of her as a friend, she won me over, and I am loyal to my friends. It did not matter what the others could offer me, my loyalty belonged to Starr. I love my Avalon. Thank you

medozier

21 de sep. de 2013

Elizabeth was such a joy to work with and gave such personal service. We are an older couple and she was so patient with us and explained every thing so we understood all the details. She called the next day to be sure we were enjoying the car and told us to let her know if we needed any assistance. I know good customer service when it is delivered and Beth delivered! I will refer her to my friends and family. Our whole experience at the dealer was outstanding. Jon and Mary Dozier

Camry13

17 de sep. de 2013

Going to Dealerships you expect the worst and hope for the best well the level of service and professionalism that I received I was very satisfied with how well they treated me ans accommodated me especially being a first time car owner. They were excellent from the beginning with the phone calls back, to the e-mails, and in person making sure I got just what I need. I just really would like to thank them b/c I am a satisfied customer!

kirkswlms

15 de sep. de 2013

I visited over five dealers before going to Courtesy Toyota. I was given a contact name throughConsumer Reports, but he was not available, so luckily I was guided through sales process by J.R.Reynold! I'm sure that I would have purchased from dealer much closer to my home had it notbeen for the professional manner in which Mr. Reynold conducted my sale!

schoolmarm

14 de sep. de 2013

Went to look at a new Rav4. Sales rep. actually asked me if I had used my car as a punching bag because it had some cosmetic damage. Then she proceeded to lecture me on how I should not have called the police when a woman rear ended me because it caused the car to have non clear car fax. Her way of low balling me on my trade in I assume. I will never go back here again.

Watcher

12 de sep. de 2013

If you have seen the ABC's The Lookout then that is what you can say my experience was with this dealership. The show talked about consumers being made aware of Yo Yo Financing, I was shocked to see just how much this dealership Mimicked almost exactly what the show had warned me about. It doesn't matter what salesman you get, just be warned that it's really the finance managers that you will need to watch out for, just be sure until a deal is in your hand and confirmed through a bank that you have no real deal. if you have a trade in DO NOT drive off the lot with a new vehicle until you have confirmed the deal with that bank. DO NOT also leave your trade in with the dealership while you go home with the new vehicle without proper financing. If you want to view the show it aired on 8/28/13 on ABC at 10pm or get a copy of it. You can also Google Yo Yo Financing and read up well on it before you go there. In my opinion it seemed to close for comfort to not be considered. I declined the new deal, did not drive off the lot with the new car and today I am happier for it.

JmeKaplan84

12 de sep. de 2013

I was in a difficult situation with having credit in repair, no money to put down, and limited wiggle room on my car payment at that time. I made it clear from the get-go the situation that I was in, in an effort to not waste anyone's time. Steve was confident that he could help me, and I could feel that he was being genuine through the phone. He did not try and up sell me on a car that would put me in an uncomfortable situation. He listened to what I needed, and where I could budge and narrowed it down to one definite and one potential car "candidate." He worked pretty intensely with Lam in trying to work it out to my advantage, and then put me in touch with him so that we could work one-on-one. What a team. Steve made me feel like I was being taken care of, and Lam made me clear that he was pushing as many buttons as humanly possible to get a deal worked out within my guidelines. And now...I'm a proud owner of a 2013 Toyota Camry. Thanks to the whole team; great crew.

tampakit

6 de sep. de 2013

Hank and Joel were very helpful and courteous in managing our trade in and purchase of a 2013 Camry XLE. They took the time to explain all the features of the new car.

Jim

31 de ago. de 2013

I've been waiting for over an hour just to talk to a manager to cancel a package that they talked me into buying and when I was looking to trade my car in they offered me 2,000 dollars less than German nissan of Tampa this is the 2nd worst customer service experience in all my life the worst was at brandon Hyundai!

puddles610

30 de ago. de 2013

I received a quote to buy back my 2010 Toyota Tundra. The individual who sent me the coupon, which I do not remember his name, did not call back even though my husband called and left a message, and I called and left a message. Sean was directed to me, and worked with me on the internet side. Between his hard work, and dedication to serving us, I was able to trade my Tundra in for a new Toyota Rav 4. Lam Nguyen, the financial person, was great also. He was able to lower my payments, and get me a lower interest rate. These two individuals, Sean Bone and Lam Nguyen are the reason I came back to you. I bought the Tundra from you and was treated with respect, and once again treated with respect. I do not remember the individual who sent me the coupon, but he does lack the desire to do well. My husband and I both were told he was there, and HE neglected to return a very important phone call. I could have cost you all a sale, but thanks to Sean and Lam, you made the sale and STILL have a dedicated customer.Susan B. Tompkins

1tonysmom

24 de ago. de 2013

Decided a few weeks ago to get rid of my Honda Element for a more fuel efficient Hybrid. I went and test drove several midsize hybrid sedans, plus another sedan (not hybrid) but with good mileage. Settled on the Toyota Prius. That night, I went on the Internet to finding pricing. The results came back with Courtesy beating the other dealers buy about $1,000 and a price right about invoice. Did I have to pay the deal fee, tax tag and title? Yes. But, even so I got a great deal and they made a little money. I received an email response almost immediately and received a cal, from Steve Blank the next day. The dealership did not have the model w/ the color combination and options I wanted, but a quick Internet search found my car and they brought it in within 2 days. There was no haggling on price, as I was happy with their offer. Instead, Steve spent plenty of time trying to teach me all about the Prius options. I arranged financing through my own bank over e phone so total paperwork time between my bank and the dealership was like 20 minutes tops, as their finance guy (sorry, I can't remember his name but he was nice) had my paperwork ready to fly when I came into the dealership the next evening. They did ask about the extended warranty, but there was no pressure to buy whatsoever. My only "complaint" is the car they traded for did not have a cargo net or mat. No biggie. Steve said he's ordering me a net gratis and I can get a cargo mat through Amazon for a reasonable price. Purchase price also includes maintenance every 5,000 miles, scheduled oil changes, tire rotation, etc for 3 years/36,000 miles. Since my sale, Steve has emailed me tons of info on programming my phone to synch with my car and has said if I have any questions to call. I need to take time to read through everything this weekend. Best of all, driving using "hints" given to me by Steve is getting me 50.5 mpg, even with more than 50% being highway. I can't comment on the service department, but hopefully the experience will be as good as the sales experience.

ellenbennett1

22 de ago. de 2013

My husband and I are very happy with the purchased of our new Rav4. I would say that Joel and Beth did their best on handling the sales withfriendly and professional manner. We've been a Toyota customers since 1999. Great cars.

yeshsada

21 de ago. de 2013

My experience with Courtesy Toyota was great. I recently bought a Corolla and worked with Matt Denison. He is an outstanding person, very knowledgeable, patient and professional.There was no pressure. I had to delay a bi due to my work pressures but Matt was patient and followed up and kept his word for the same price that was originally agreed upon.Definitely would recommend to someone to buy from Courtesy Toyota at Brandon and ask for Matt Denison.

Rissanbigd06

16 de ago. de 2013

Go to courtesy toyota theyre incredible! Had an amazing experience buying our truck!! 2013 toyota tundra not the highest credit but he got it for us in our range and very knowledgable!!

skg976

27 de jul. de 2013

We had a great experience working with Steve Blank and the staff at Courtesy Toyota of Brandon, the process was smooth and we felt like family, they took really good care of us, and they had the best pries on the west coast.

anna19

21 de jul. de 2013

Frank is an outstanding person to deal with. I love how he treat and help us. Me and my husband pass through a lot of other dealers, but his treatment to us make us came back.

chickstoy

16 de jul. de 2013

The vehicle price was reasonable, the trade in value fair including repair and all were initial offers. Great way to do business. The dealer fees were bundled so to cover assumed items such as transportation & additional dealer profit. Since the last item is a state fiat, legal but in my opinion anti-consumer. Dealing with John & Peter was swift, to the point and after many years of car buying, satisfying. Thank you John & Peter for being professional!

mgoodus

5 de jul. de 2013

Steve Blank walked me through every step of the buying process and was amazingly patient and resourceful! I felt no pressure as a consumer to buy anything and felt that Steve was truly looking out for my best interest. He was friendly, listened to my concerns and ultimately sold me an amazing car that fits all of my needs. If you are looking for a Toyota, go to Courtesy Toyota in Brandon and ask specifically for Steve!

Cabby1437

24 de jun. de 2013

My husband and I had an awesome experience! We honestly had no intentions of purchasing a new vehicle but the no pressure attitude from Steve, incredible customer service, purchase price, and financing options all lead to us buying a brand new 2013 Toyota Camry. I highly recommend stopping in and seeing Steve!

4Toyman

21 de jun. de 2013

Can't say enough about this dealership, not only matched and beat all the other dealers including the buying service my wife and I belong to but the price for an Avalon Touring was better then the price for a Toyota Premium that the other dealers were quoting. The entire sale took about two hour period. There was absolutely NO PRESSURE. My salesperson, Elizabeth Habig, was very professional through the whole process. She was friendly and very patient and worked with me to get me in a car that I would be happy with. I was very impress with Ms. Habig customer service skills ---felt like visiting a friend for coffee and cake. Lam in financing was pleasant, efficient, and informative during the final phase of the purchase. The entire sales team conducted themselves professionally and did not resort to high pressure sales tactics to make the sale. I highly recommend Courtesy Toyota for their sales/finance department and their service department (which I used previously for more than 24 years).

curleelocs

20 de jun. de 2013

I have never purchased a new vehicle and I really thought it would be a daunting and stressful experience. Well I was wrong. The whole process went very smooth and I was in and out in no time. I am especially grateful for my salesperson, Mr. Matt Dennison. He didn't call me 22 times in one day to see if I was still coming in or if I had changed my mind about purchasing a car or anything. I gave him a timeframe of when I would be able to do it and that's when he contacted me. I had an experience with another dealership and the guy has literally called me everyday for 2 weeks. Another great thing about this dealership is, I wasn't immediately attacked as i entered the showroom or as I walked up to the door. That's a great plus! Again, another dealership I had gone to, I saw the salespeople on their steps by the door and as soon as I stepped out and closed my door, they bum rushed me. Immediate irritation. So thank you Courtesy Toyota for your work and your outstanding employees!

PeterVF

19 de jun. de 2013

I had a flier sent from them twice, so I decided give them a try. O' boy that was wrong! The service Rep. was Roberto Castrodad. Basically it was a oil change and check up. I was told no longer than 1.5 hours. After an hour, Roberto told me there has several repairs need to done that cost over $2200. When I told him that I need to think about it and not do it now. He seems not happy I understand. But then after, he told me to wait few MINUTES to get my car back. I waited and waited, 20 minutes, I found and asked him, he said that is still closing up. 40 minutes past, he went to hiding. I asked other service Rep. there. He looked Roberto's office and my car key with paper was sitting on the desk waiting. Finally, Roberto showed up. I asked him why you hold me there waiting. He lied to me that he called my home phone (there was no any messages in my answer machine). I wondering WHY HE COULD FIND ME EASILY WHILE THEY TRY TO SALE YOU SERVICE BUT NOT TELL ME WHILE SERVICE HAD FINISHED! Is that the way they punish customers who refuse their sales? For a single oil change, they use fliers to trap you there for over 3 HOURS! Additionally, the price on their flier is $9.99 but final charge was $20.30.

victorpham

18 de jun. de 2013

I have such bad experience in the past go about buy a carAnything but that at courtesey toyotano high pressure sale tactics,awsome price on my new corola S for my daughterthe nicest salesperson,David Errity,that one could meetThank for areally enjoyable experience

boplumgator

29 de may. de 2013

I appreciated the timeliness of Steve Blank in dealing with all of my questions and requests. I also liked the no nonsense way he dealt with me. I do not have a lot of extra time and I wanted to shop several dealers for a car for my graduating daughter. I really wanted a ford focus but Steve took the lead in negotiating and closing the deal while elder ford played the " i have to get with my sales manager game".

ksrental

14 de may. de 2013

Easy to deal with. Good location and Great respected auto brand. They had the vehicle that I was interested in, in stock and ready for deliverly.

JTwardzik

8 de may. de 2013

It was time to replace my 2001 vehicle. The journey began in earnest around 2010. Nothing I saw really made me want to part with what I was driving - until this year. Then there were 3 "candidates": 2014 Fusion, 2014 Impala, 2013 Avalon. I used every available website, database, local convention center car show and mainstream "auto mag" to compare these three vehicles. Plus a few visits to dealerships. The available 6 cylinder, specifications and the overall value of the Avalon made it my first choice. The truecar.com "request a price" feature was what I used to configure the Avalon and received 3 competitive offers. Courtesy Toyota had the best "apples to apples" response and Robert Castellano became my contact.Even though Robert encouraged us to make an appointment to visit him it became obvious that my wife and I would have to be the "pop-in, drive-by" kind of customer. Based on our initial reception, Robert was OK with that. Our first visit went better than we expected. Robert answered every question clearly and thoroughly. To describe a car buying experience as pleasant seems inadequate now but my 1976 & 1981 Toyota new car purchasing experiences where tedious and draining. Our experience with Robert and later, Peter Roe was evidence that these guys were on the same team whose purpose was to sell us a car and make it memorable. They were downright entertaining and made the negotiations open, honest, fair and, above all respectful. It seemed so natural: they would always explain their process with humor and logic based on their experiences and most important: integrity and respect.I think it was our third visit that I asked Peter about any Avalon financing "specials". His explanation included overall Toyota financing. My wife heard "zero percent" on Camrys and we were off to the races. She asked for a quick trade-in estimate while we took an Avalon out for a test ride. When we got back the estimate was ready. One Avalon test rides and one Camry test drive later we were satisfied by our treatment, the price and the dealership. We are now a 2 Toyota family - an Avalon and a Camry PLUS based on the after-sale follow ups we feel comfortable that Robert and Peter will continue to work to maintain the relationship for the future.J. Twardzik

tampaevo

4 de may. de 2013

I came in late on a Saturday; not entirely committed to buying a Toyota. David was very knowledgeable and helpful. He handled our meeting respectfully and was open/honest with what he had to offer. Great experience. I will replace my wife's car here as well.

grannysangels

1 de may. de 2013

Jason and Chris were very friendly and courteous to me and my daughter. They spent and lot of time working with me and I am very happy with my purchase. I will refer them to others that are looking for a new/used vechicle.

54321car

30 de abr. de 2013

friendly, time efficient, courteous sales person who explained exactly what needed to be done, work done carefully, and quickly, I appreciate the professionalism, knowledge, efficiency, thanks so much

mcmullenlaw

29 de abr. de 2013

I have never had such an awesome experience with a car dealer. Victor quoted me a price over the phone and honored it. Everyone from adding options, Sally explaining the plans available to the finance person, Kristian, watched out for my best interest. When I left, it was the first time I had ever left a dealership after buying a new car and feeling satisfied with every aspect.

andrewth1

29 de abr. de 2013

We had a special pricing offer from a third party, but wasn't sure I would really get that price. When we showed it to Victor, he was surprised by it, but he got us that deal, no questions asked. Victor didn't see the need to comes with my wife and I on the test drive, as he could tell I had already researched the Corolla thoroughly. He let us take it farther than I had expected. When we were ready to purchase, it was very late Saturday night. He found the right people to get the financing and paperwork done so quickly. Being so late, the full detail and protection couldn't be done, so he arranged for Sally to contact us to bring it back in to do that and get the window tenting done, while filling us up gas. BTW, Sally in the service department is the nicest service person at a dealership, ever. Also, I have to add that if you are in the market for a small car, the Corolla may not be the edgiest design, but it is the smart choice in this segment and I love it.

jmadigan

28 de abr. de 2013

Pat Pastorius and his sales manager were awesome. I just went to show my wife the vehicle I was interested and Pat listened carefully and answered all of the questions I and my wife had at a level of detail beyond what I expected. I wanted a very reliable vehicle that was as small as possible and still safely tow my boat. The 4Runner had the right stuff at a trim level that doesn't make me think I passed up on the luxury. Go see Pat you won't be disappointed. The deal was awesome!Jon

swhaynes

27 de abr. de 2013

I was surprised at the relaxed, friendly atmosphere at Courtesy Toyota Scion. No high pressure sales tactics, a really great price on my new Rav 4 and the nicest salesperson, Todd Denny, that one could meet.Thanks for a really enjoyable experience.

efabelo

24 de abr. de 2013

Internet Sales professional Steve Blank went above and beyond to help us get a top of line vehicle! Great person to reachout to and make the best deal. Wife and I felt like Steve made the difference in our buying experience. We appreciate Steve's efforts and eagerness to help us get an affordable monthly payment. Courtesy Toyota is now our favorite dealership, so long to Wesley Chapel Toyota!

SpazHurtak

19 de abr. de 2013

EVERYONE in the place was friendly, helpful, and available to help out in anyway they could. Helped me return my rental a few miles away, made the buying process painless as possible with anything they could possibly do. Rick Shaw was the epitome of customer service!

fegari375

15 de abr. de 2013

Only one good experience in the past three years.Paid to get free oil change for 5 years; however, was denied service three times.Talked to service manager who ensured will not happen again. Well, it happenned again; twice more.I had to talk to the shop manager to get help. Do not recommend the service department. I have a Ford as well and go next door, you should get some tips from them.

Vasko

12 de abr. de 2013

I enjoyed the experience of purchasing a vehicle from courtesy toyota of brandon. Staff was friendly and helpfull, and my new car came as close to my dream car as I could have hoped for. Props to all the people that work at this dealership!Great experience, no doubt. See you in the future!

thefoxgirl

11 de abr. de 2013

I loved my experience at Courtesy Toyota because of the professionalism and friendliness I received from Steve Blank. I was treated with the upmost respect. I would highly recommend Steve Blank to anyone I know! Thank you Steve and Courtesy Toyota! Theresa M Fox

Magnetteach

2 de abr. de 2013

David Errity was the efficient salesman I have ever worked with. (I also feel the sales manager, read my body language well, was polite and not pushy.) David was patient, knowledgable and what he didn't know, he would find out. He kept communication open, but did not bother me with exsessive phone calls as I came and left several times frome the dealership. He gave me time to think, do some more research, test drive and called me once to see if there was anything I needed, not to pressure me into choosing immediately as other dealers did, or make false statements such as "Oh, we now have a person who might be interested in your trade-in...we can give you..x amount of $....", when the car had well over two hundred thou. on it and you know they did not or calling you daily.David listened to what I had to say, and he is the one that suggested I try sitting in the Prius V I had not even really considered due to thinking it would be to small. The Prius V is what I ended up purchasing and I love it! It was just what I was looking for and I may have not looked at one if he had not gently suggested to take a look. I like the way he proposed options on different models or possibilities to accomodate my needs, not shoving the top priced one at me continuously. When he went to check with his manager, it is exactly what he did. No games, pretty straight forward from the beginning. Probably a main reason why I did purchase one with the full expensive tech. package as the price was very reasonable!Looks like you have stole me away from my previous dealeship where I have purchased three Toyota's before. (I only hope I can rate the service area the same in the future.)I appreciated the friendliness and treating me fairly, as women often get treated differently than men purchasing a vehicle. I highly reccomend David for anyone needing a salesman at Courtesy Toyota.

jakesmith108

2 de abr. de 2013

The staff was very helpful and knowledgable. Also very fast and courteous when we needed answers to any question that we had. The prices were some of the best we found in town. Overall it was the easiest car purchase we have ever made. Would highly recommend to anyone.

Kristy863

28 de mar. de 2013

If your looking for a GREAT DEAL shop Courtsey Toyota these guys are the best!! These guys made car buying quick and simple. I love my new car. Kristy :)

greatcatch

27 de mar. de 2013

First they are quick to sell this product called the Protector for 800.00 its suppose to protect paint and leather in your car and I was told I could have this done in Lakeland. WRONG Lakeland wont do it. I purchased my 4-runner on March 20, 2013 paid cash and now they wont return my phone calls to have this service done. Alan said he will call back with a confirmation and never did and he is the General Manager!I would not come back to this dealership

mgnurse.mgnurse.1

23 de mar. de 2013

Service was excellent, short wait, courteous, informative, pleasant staff. I would recommend to others. Will continue dealership for servicing and when considering buying new vehicle

davetampa

19 de mar. de 2013

This is my second Toyota from Courtesy. The first one was a Camry and lasted forever. After 240k miles, I couldn't kill it, so I gave the car to my son. He is still working on it.With the car gone, it seemed like a Prius might be similarly reliable. Julio Vargas and Courtesy offered a competitive price and I am happy with the purchase. Thinking about it, I don't have much bad to say. I originally put a deposit on a Prius C that was on order and coming in the following week. After doing some more research, and thinking about it, I decided the regular Prius sedan was what I wanted. Julia/Courtesy were very good, switched to the sedan, and keep the pricing competitive. I really felt like they treated me well in that transition.Dave

crossett1985

17 de mar. de 2013

I needed a couple of things worked on with my vehicle and I couldn't ask for better service. I needed to get my new keys programmed for my car and the issue took longer then expected because of the unexpected challenges that occured but the courtesy that Chad and Sally showed me made the process go smoother. They gave me a rental in no time. They kept me updated on the work that was being done. They were and still are very friendly and courteous. Another time it needed a fuse changed and a wiper part replaced and again Chad took the car and the job was done within 30 with no appointment made. I just dropped by and he took care of it. I thought I would need to make an appointment which wouldn't have been a problem. I trust when I take my car in for services they will take care of it. As a matter of fact because of the service I recieved my husband now wants to buy a car from toyota. He appreciates how they have taken care of me and my vehicle in no time. Great service department!

krag851

4 de mar. de 2013

Purchased a 2013 Highlander. Sunny was service focused, answered all of our questions, made sure we had the car we wanted, and gave us a good price.

jaybar1977

22 de feb. de 2013

My wife and I have bought several cars from this dealership in the past, but that won't be happening again. The reason I gave them a poor rating is that they misled us throughout the whole process. On a Wednesday, we were approved to buy a used Honda Civic that we considered buying for over $15000. David Trusty begged us to take the deal. We needed to think about it, so we asked if the offer would still stand the next day. We were assured by Them that it would. We did our research and found a better deal for us on the lot that was advertised for a little bit less than the other car. When my wife called, the saleman (Pedro) said "sure come on in you are good to go". My wife gets there, and she is shown several other vehicles instead of the one that she wanted. Then when she insisted that they go with the one we wanted, they changed the price, and said it was a "computer glitch". The advertised price was an accident. Needless to say, they wasted our time and didn't even care or apologize. We will take our repeat buisness and loyalty elsewhere!!!!!!!!!!!!

arbryant1971

14 de feb. de 2013

I spent months looking for my "dream car", I found it at Courtesy Toyota. I called them to set up an appointment to test drive it. I got lost on my first trip to the dealership so I called my original salesman Mark Munson, to let him know that I was on my way but was lost, he was so nice and polite, not to mention patient, so he rerouted me and even though I arrived way past my appointment schedule, my salesman was great. I test drove the car and it was just as I imagined: A DREAM! On my next visit, I had the great experience of meeting a new salesman John Dyer, who was just a sweetheart. John did everything he could and more to get me in the car of my dreams. My daughter and I had a long wait(my fault) but John and the rest of the employees at the dealership made us as comfortable as we could be. i really enjoyed the professionalism of the people at Courtesy Toyota, and I wish that I had found them sooner. They are very polite and knowledgeable about the car business and I would totally recommend to anyone who is looking for a new or used car to check them out first! COURTESY TOYOTA ROCKS!!! Great people and a great selection of vehicles!

sfryc

13 de feb. de 2013

I had an outstanding experience with the Coutesy Toyota Dealership during my purchase of a new Toyota. The process was made much easier with the aide of Sunil Varghese as he worked diligently with me to take care of my needs. I had been to several other dealerships and experienced too much pressure, waiting and lack of concern for the customer. That is why I feel comfortable recommending Courtesy Toyota and Sunil Varghese because he displayed a professional attitude, answered my questions, and helped me get behind the wheel of my desired vehicle.

Dani3639

11 de feb. de 2013

I have gone to a few other dealerships and Courtesy Toyota in Brandon by far had the best staff. Everyone had smiles and didn't look miserable to be there. Jason was very courteous, friendly and knowledgeable. This was my first (very new) used car I have bought, and from the time I walked on to the property, to the time I drove off with my new car, I had an awesome experience!! I will recommend Courtesy Toyota in Brandon to everyone!

Fbanks8002

11 de feb. de 2013

We have always dreaded going in car dealers to buy a vehicle. However, I must say beyond a doubt that our experience at Courtesy Toyota was truly delightful!! Thanks to Robert and the staff we were treated with respect and dignity. I was so pleased that we did not have to play the games we have had with other dealers over the years. We are glad that Courtesy works with AAA to give good deals and service!! We are looking forward to working with you in the days ahead for servive and maintence of our beautiful new car. Thank you Robert and Matt and your fellow workers. Sincerely, Fred and Patricia Banks

sheflys

11 de feb. de 2013

I would probably have scored a 5 for this dealership except for one thing...after making a deal on a car and providing a deposit, and then selling our car to a private buyer, we were told that our new car was sold to someone else and to get another in the same color would take 2 weeks. We settled on a different color because we could not go 2 weeks without a car. Having said that, we are happy with our car and with the overall experience of working with Courtesy Toyota. Hank Keller was great. He even came in on his day off to make delivery to us on the day we chose to pick up our new car.

niveknaes

7 de feb. de 2013

This was buy far the best car buying experience I've ever had. I did my homework, walked in with a deal in mind, and got exactly what I asked for with very little "haggling" over the price. It was refreshing that I didn't have to play all of the usual games, and I still got exactly what I wanted.

MoisesTorres

7 de feb. de 2013

MR. Sunil was an excellent person to do business with. I highly recommend him for his exceptional work and knowledge with the new car we purchased.

weapons45

7 de feb. de 2013

The people at Courtesy Toyota were great. I have never been treated so nice at a dealership before. They seemed less concerned about selling me a car, and more about what would be right for me. They were patient and kind and not at all pushy. The service is excellent. They even allowed me to test drive the car and take it home with me with no obligation to purchase it. If you want an experience where you are not pressured into something and don't want the hassle of "typical" dealerships, then I recommend Courtesy Toyota and David Errity as highly as possible.

Felix

7 de feb. de 2013

I purchased a new 2012 Camry SE. The experience was very pleasant. Thanks to John, Jay and Alex! I can recommend this dealer.

Brent B

7 de feb. de 2013

I have been a loyal Toyota- Scion customer for many years. My wife and I have owned or leased two Prius, three Camry's, two Tacoma's and a Scion XD. We leased one of the Camry's, a Scion XD and purchased a used BMW from Courtesy. Our current car is a beautiful tricked out black 2012 Prius that was designed by some of the car folks at Courtesy. My wife and I get compliments almost everyday. We are in the 8th month of our lease. About a week ago my wife and daughter were driving down the street during rush hour here in Tampa when she heard a loud bang which appeared to be a blow out. My wife pulled over and sure enough the tire was flat. She called the auto club and they said it would be about 90 min before they could get there. I was at work so I could not get there any faster but luckily a good samaritan pulled over to help them out. Come to find out the wheel had a huge break in it which was big enough to put your hand in. I called Courtesy and made an appointment to come in take a look at it the next morning. A service rep by the name of Jeff Davis said since we did not have tire and wheel insurance that it would cost us around $500.00 to replace the wheel and a tire on the other side of the car that had a nail in it. My wife asked can't you just repair the tire and he snapped back and said no and you also needed a front alignment. When my wife said the first alignment was free he argued with her until finally confirming that indeed we did get the first one free. It was very obvious that the wheel was defective, even the other service reps said they had never seen a wheel come apart like that. Jeff Davis said they were not detectives and basically said it was our word against Courtesy. He even accused us of putting the low profile wheels and tires own our self! When he finally confirmed that it indeed came with a car he said it would take three to five days to locate the wheel and tire because no one in Tampa Bay carried them. Instead of giving us another Prius or a similar car to drive they gave us a 15 mile per gallon Jeep Liberty with a half take of gas in it. I was so upset that I contacted Toyota corp office and told them what happen. The lady with Toyota said she would contact Courtesy and get back with us. Two days later she said this one time they would pay for the wheel and tire but we would have to pay for it first and they would reimburse us. When we asked why they did not just send a check to Courtesy direct she said " thats not the way we do it". She said we had to agree this is a one time deal. We asked what if the same thing happens to the other wheels she said "sorry this is a one time deal". After almost a week Courtesy called and said our Prius was ready. It cost us $512, which we really did not have, but we had to pay it to get our car back. When my wife told the service rep that Toyota was going to reimburse us he looked like he was going in to shock. My wife said we have been very loyal Toyota customers and was surprised that Courtesy did not fix it for free since it was so obvious the wheel was defective. In closing I would never recommend buying, leasing or getting your car serviced at Courtesy Toyota of Tampa. And to think a good friend of ours bought a Prius as well do to a past recommendation. BTW - Toyota said it will take six to eight weeks to get our money back! Guess I will be looking at Ford, GM, Audi etc when my lease is up.

MICKEYDIXON

6 de feb. de 2013

MY WIFE AND I WAS TREATED VERY PROFESSIONALLY. ROBERT CASTELLANO WILL BE THE ONE TO SEE FOR OUR NEXT TOYOTA VEHICLE. VERY FRIENDLY AND PERSONABLE, YOU COULD NOT HAVE A BETTER EMPLOYEE.

Kbrant1959

5 de feb. de 2013

Steve is very knowledgable and took the time to listen to us and what our needs are. He found the right vehicle for me and made this the most pleasant car buying experience I have ever had. I was surprised to find ou he is a relative newbie to the business - his knowledge and level of professionalism certainly don't give you that impression. I have already recommended him and Courtesy to 2 friends!

fdelmonte67

31 de ene. de 2013

Form the first contact with my salesman Mr. John Schofield, to the financing loan with Jay and Alex, it was a most pleasant experience. People are very helpful and friendly, very professional. I'd defintely recommend this dealer to friends and family.My special thanks to John Schofield, his deal with me was excellent. He is a true star!

micha01

30 de ene. de 2013

Steve Blank was truly amazing from my first contact with him through delivery of the vehicle. Very thoughtful, courteous, and great follow through. Can't say enough good things about him, Alan the sales manager, and Christian who had the vehicle brought in from another dealership.

ReyJawahir

30 de ene. de 2013

Very nice waiting area, clean and seating area is great. Also free coffee and slushies are awesome. Fast and friendly service, and they are willing to go the extra mile for you..

demonpl9

27 de ene. de 2013

Very unprofessional, rude, and refused to answer phone calls or questions. It took over a month and 4 contracts to finally purchase my truck. The first time I spoke with Alex he quoted me all the numbers told me what my monthly payment & APR would be and that he would have everything over night in the mail the very next day. Well 4 days later all the paperwork showed up, nothing was correct. My name was spelled wrong, birthdays were wrong, truck pricing was wrong, APR was wrong, the monthly payment was way more than we agreed upon, and the mileage disclosure was wrong (he stated that it had 15 mi when it really had 164, which I found out about a month later when the truck was finally delivered). When I attempted to contact Alex regarding this matter he had nothing to do with me. I left countless messages on his phone, left messages with the secretary who put several notes on his desk, and even tried going through his boss Jay Freeman. I was told everyday and time I called "that they are very busy with other customers" so what does that make me..Chopped liver like it's so hard to take 5 minutes and return a phone call? When Alex finally did call me back it was as if he were inconvenienced, and that I should be OK with the paperwork he provided. I tried to explain all the deficiencies, but he didn't listen and sent a new contract with only the cash price of the truck changed, and nothing else. We then contacted Debbie Melton the customer relations lady she was just as rude and curt as Alex. Instead of hearing what our complaint was she gave us even more attitude and told us to go some where else, when all we wanted was a return phone call and our names spelled right on the $32,000 contract. About 3 weeks after I first started this buying experience, a 3rd contract was sent along with the truck, however when they got here, once again nothing was right. The truck had NO plates, registration, it was damaged, and had 154 more miles than Alex stated. Essentially now I had a 5000lb paper weight sitting in my back yard. Only after my wife was on the phone with the dealer for hours, being hung up on by the salesman Victor Perry, because she was "being rude and upset with him", and passed around from person to person did she finally get a hold of the sales manager Jeremy Dodson. He had Alex send the corrected contract with the registration, and 4 weeks later we were able to drive our new truck. This was the worst car buying experience I ever had, the only reason I was persistent was because the price was the best I found for the truck I wanted. Courtesy Toyota needs to understand that people are not paying them with monopoly money, they work hard for that money, and should be treated with respect when they choose to spend their hard earned cash at Courtesy Toyota, or any where else for that matter. Alex, Jay, Debbie, Victor, and the management team needs some serious life lessons in people skills, Just showing some "Courtesy" towards someone goes along way.

2012Prius

26 de ene. de 2013

Steve Blank was a true professional. He stayed incontact via e-mail and phone from the time I initially contacted him through the negotiation process and to the after action review. The Used Car Sales personnel were professional and courteous. I did not get what I wanted for my trade, but we were able to negotiate to a point where we both were confortable leaving the table. Overall, I would work with Courtesy Toyota for my next vehicle purchase.

chrisabde

21 de ene. de 2013

I pulled in for an oil change today and was greeted by a top notch service advisor "Miguel" who handled everything perfectly and in a timely manor.If it wasn't for him I would have been looking at 15k for a new transmission on my AMG.Great place and I realize that of all the bad stories you hear about dealerships this one will do you right!!!

depaul3212

17 de ene. de 2013

Myself and wife had a very pleasurably experiance purching a toyota venza from Mr. Robert Castellano, he is very kind and knowledgable also delivered what he promised us.This was the best experiance we ever had purching a car, after speaking to Mr. Castellano a few times i know that he wanted to help us purchise our new car. We drove about 2 hour to get there, we are very happy with our new car, thanks to Mr. Castellano.

gator2007

16 de ene. de 2013

We went there Nov, 2012 trying to find a Camry SE. I contacted Steve through email. When I arrive the price changed. Trying to talk about the price, Jeremy Dodson rudely break into Steve's office and ask us to leave. I will never ever do business with them no matter how good their price is. Jeremy Dodson is a extremely mean.

Nancy2010

13 de ene. de 2013

Gerald Spence was wonderful. He gave me excellent customer service. Sally was great as well. I would absolutely buy my next (third) Prius from this dealer in the future and from Gerald if he is still there.

GatorGirl610

8 de ene. de 2013

Steve & Ernie and the whole team was very friendly and wanting to help me in every way. They assisted and made my new car purchase a piece of cake! Family member also bought a car from them too!! Would definitely recommend them to everyone!!

deaconmarcia

6 de ene. de 2013

My experience purchasing my new Prius was very good. This is my first Toyota. I've driven Subarus for nearly 30 years. This next new car was originally going to be a Subaru, however, I was not able to obtain the vehicle I had specified. I had heard many good things about the Prius and decided to check it out. Norm was very friendly and helpful. I asked a lot of questions and, if he didn't know the answer, he promptly went to find out. I am very pleased with my new car.

ron.penpraze

6 de ene. de 2013

Extremely happy with the experience of purchasing this new car. Would definitely recommend this dealer to anyone. The people I dealt with were very professional.

darcytj

5 de ene. de 2013

Hank made the purchase of our new Tacoma extra easy and stress free. He was friendly and took care to get us lined up with the Manager and Finance team in a short timeframe. Thanks Hank for giving us info on the Tacoma features and helping us setup the hand free bluetooth to work with our phones!!!

mgnurse.mgnurse.1

4 de ene. de 2013

Excellent no problems at dealership,I use this dealership for my servicing needs, service is fast and courteous employees, no complaints, great communication with service on phone and in person.

Crs5204

1 de ene. de 2013

Great experiences with both Steve and Alex. Very helpful and courteous in the car buying process, especially for first time buyers like my wife and I. Will definitely look to this dealer in the future as well as Toyota in general.

mckonenoelg

31 de dic. de 2012

John R Schofield was out front waiting to assist customers. He came right up to me to assist me in finding my new car. Was very friendly and knowledgeable about the Toyota, I found my 2013 red corolla. He was up front on telling me what I could or couldnt do. I did not feel rushed or pushed into the vehicle like some dealerships do. Thank you John for all you help.Happy New Years Brandon Toyota...

BenjaminSchott

30 de dic. de 2012

I'm extremely pleased that I decided to work with Courtesy Toyota to buy my new Highlander! I initially found them online and right from the start I had a terrific experience working with Julio V. in the Internet Sales department. He made me feel comfortable right from the start and truly made me feel like he was there to help. He was there for me throughout the process and continues to work with me even after final delivery of the vehicle to add a few options. Matt in Finance was also a genuinely nice guy. I'd highly recommend Courtesy Toyota to a friend! Thanks, Ben

chsaver10

27 de dic. de 2012

I have purchased my second Corolla from Courtesy; i.e. 2009 and 2012. I've been pleased with the service with the exception of one visit. This most recent visit for the 5,000 mile services was excellet. Several months ago I stopped at the dealership enroute to downtown for a luncheon. The tire light came on. I waited in the waiting room for almost 45 minutes and the car still had not been serviced. I was NOT a happy camper. Turns out, it was during lunch time for the workers. Seems to me that the dealership could plan work schedules so that incoming clients are NOT inconvenienced due to workers' lunch. Plan work schedules such as: 7-4 and 10-7 so there is no lack of workers available to take care of customers.

JansenWalker

27 de dic. de 2012

This was a no pressure sale, all parties involved were very courteous and professional and Steve Blank was very informative and answered all questions to my satisfaction. In the finance department Lam Nguyen was very informative and helpful in helping to secure my loan, as well as explaining alternative options in financing. I would rate this service and visit as exceptional.

highlanderI43

26 de dic. de 2012

My sales person Jerry was very informative. He didn't try and sell me something I did not want. He went above and beyond to find a car for me. He didn't try and sell me something I didnt want. He called me back promptly. Jerry Spence excellent sales person....

Monte03

26 de dic. de 2012

My wife and I were looking to buy a new Toyota RAV4. Gerry Spence showed us several models and we chose the Limited edition. Gerry was very informative at describing the features of the car and helped make the "negotiating" experience comfortable and non confrontational. We arrived at a deal quickly and within 3 hours of when we arrived we drove away in a new RAV4 that we are happy with and proud of. We have bought and/or leased many Toyotas over the years, but this was by far the best experience we have ever had. We will recommend Courtesy Dealership and Gerry Spence to our friends and relatives that are looking for a new car.

rsanchezjr

26 de dic. de 2012

All individuals my wife and I encountered we're helpful and friendly. Julio was great and for someone so young showed a great deal of professionalism. He will be a great asset to your dealership. Your finance guy (sorry I don't remember his name) was also great. He made the paperwork process smooth and we were out in a little time (after the process started). It was a longer than expected process, but well worth it. I would come back to this dealership in the future, thank you to you all.

season77

23 de dic. de 2012

I have already recommended this dealer to my friends and family. I usually dread going car shopping, but I actually left saying I had a fun and a good time.

juncal

20 de dic. de 2012

Victor did an excellent job of finding the right Prius car . Also, it was hassle-free deal at a very good price. This is my second time car- buying experience with Courtesy, very satisfied and now I am a their customer for life.Thank you!!!!!!

angelarobert

19 de dic. de 2012

Julio stayed on top of it. He followed up on everything and knew the car. He even called me when i got home to see how much i loved the ride home in my new car. great sales guy.

Lauren Ashley

17 de dic. de 2012

Victor was very helpful throughout the whole process. I got the price I needed for my budget and got to drive the car home that day.

alevy14

17 de dic. de 2012

Victor was excellent. He was very friendly, easy to talk to, and worked with us every step of the way. He showed me the options I had previously requested, showed me the different colors, and the different features each RAV4 had. Victor was awesome, as we had already set him up ahead of time on the phone to know exactly what we were looking for, so he had all the options lined up ready to show. AWESOME experience. Thanks Victor for taking great care of me. You are definitely my main referral to friends and family shopping for a car!

zgl

15 de dic. de 2012

Steve Blank went beyond the call of duty in making it possible for me to purchase this car. He even delivered it to my home! Excellent customer service. Also, kudos to Lam for working out the numbers and being a good communicator and explaining the financial side patiently.

fdms

14 de dic. de 2012

That's a great dealership. I didn't mean to stop by, and didn't know about the place until I met Z. I was treated respectfully and courteously by Zouhair, who helped me to find the best deal. This is a great place to find the best used cars. They will deliver the car the way you ask them. I am really satisfied with my car so far. I bought a 2009 Toyota Corolla which runs just great and is very clean inside and outside. The best things is that it is a certified car. So far, no issues at all. I recommend this dealership and the employee Zouhair, known as Z.

gatorsforever

14 de dic. de 2012

Thank you so much Todd Denny in assisting us in purchasing our new Toyota Camry Hybrid. We had not even looked at the Camry Hybrid until you pointed us in that direction. Our car has everything we were looking for including a sun roof, leather interior, backup camera, navigation system and the color we wanted. We are really enjoying driving it and love the great gas mileage. Lam Nguyen assisted us very quickly and efficiently with all the paper work in the finance office. Thank you Lam and Go Gators!! Everyone at the dealership was great. Thanks again to everyone for a wonderful car buying experience.

veltonhodges

11 de dic. de 2012

My experience at Courtesy Toyota was outstanding, so much so that I recently completed my second purchase there in the last three months. My first experience was assisting my daughter trade her car [titled in my name] for a new Corolla. Our salesman, Pat Pastorius treated us both in a courteous, professional manner. Most of all once we settled on what she wanted he worked exceptionally hard to make the deal happen. His attitude was always positive and helpful without any of the "verbal arm twisting" I have experienced at other dealerships over the years. In the end my daughter got the car she wanted with payments that fit her budget. I promised Pat when I decided to purchase a new vehicle for my wife I would return and talk with him first. The second purchase was every bit as smooth as the first. I met with Pat, told him what we were looking for. I returned later that day from my home in Sarasota with my wife. Pat had a couple of vehicles for her to see and drive. We found the one we wanted completed the deal and drove it home that evening. Pat Pastorius and the crew at Courtesy Toyota earned my repeat business and I look forward to doing business with them in the future.

esther quek

9 de dic. de 2012

My husband and I are very pleased with our purchase. Sunny, Alex and Sallie have provided us with excellent services and are very friendly as well. This is our second car with your dealership and both times we had good experiences. We will definetely come back again should we need another new car. Thank you and keep up the good work.Esther & William Henderson

cancun9

7 de dic. de 2012

My husband did everything over the internet before we arrived. Sunil had the car waiting for us to check out. We had a price in mind & we were very happy with the ending. I would recommend Sunil to deal with at this dealership. He was nice & made sure we were happy when we drove off.

jamiek2005

3 de dic. de 2012

I recently bought a 2012 Toyota Camry SE from John Schofield. This was my first new car that I have ever bought and John made it a pleasant experience. I don't have any complaints, he was very attentive and tried to help me out. He also made sure I got a Recent College Grad discount which was great. I will definitely go to him first if I am still in the area when I need a new car which will be a while I am sure as this car seems like it will last a long time.

rdjluna

3 de dic. de 2012

I was looking to buy a new car and I had stopped at the Honda dealership prior to going to Toyota in Brandon. I did not recieve the Friendlyness and Sincere desire to help me with the purchase of my car that. I recieved in the Toyota dealership. Mario and Lam went above and beyond my expectations! I would definately recommend This dealership to All my friends.

usmcrx

2 de dic. de 2012

Highly recommend this dealership and Robert Castellano !!! The whole process has been pleasant and without any aggravation. This was by far the best car buying experience.

dwilliams12

29 de nov. de 2012

My husband and I were looking for a new Camry to replace our '08 Camry. We did some research online and we were lucky to find a 2012 Camry that suited our needs as did our '08 - with some extras. The online inventory was wonderful as we were able to view practically all the vehicles available on the lot. When we were ready to get serious about the purchase we visited the dealership and were able to immediately receive service and see the very vehicle we researched online. In a short time we were out of the dealership with our new Camry. It was record timing for us (this would make car #3 purchased from Courtesy Toyota). Thanks to the internet sales team and their incredible online viewing of current inventory we did our research and went in knowing exactly what we were looking for, and what we could expect to spend. Our loan processor was also wonderful. He was very upfront and got us in and out the door - keep in mind we had three children with us at the time under the age of 12. With that said, the kiddy area in the main building was very helpful in keeping them entertained.We would definitely recommend Courtesy Toyota of Brandon/Tampa to our family, friends and any stranger for that matter. Thank you Courtesy Toyota

targetmaster

28 de nov. de 2012

A rocky start at first with logistical issues, but once that was solved it was smooth sailing. Steve and Kristian were attentive, professional and extremely helpful. This was the first time in my auto buying life that I left with a pleasant thought. It was not an ordeal and was a rather enjoyable experience. Big thumbs up

Michele

28 de nov. de 2012

I purchased a used car today from Courtesy Toyota. My car was cleaned and waiting for me upon my arrival. Mark Munson was very helpful and provided excellent customer service throughout the entire process. He made car buying an enjoyable experience.

Classy Lady

27 de nov. de 2012

I stand by my rating.We received excellent service from Jose Diaz. I was mostly impressed because of his humbled spirit with meeting and satisfying his customer. Jose was professional, courteous, freindly and respectful. I have no problem recommending him to family and freinds. I would also like to acknowledge Sally for her hard work and assistance, our overall experience was really great.

mountblu

27 de nov. de 2012

I went to toyota of tampa bay and got the run around even after they were recommended by my credit union.This was the second time i got the same experience and i did not buy then too.The experience was excellent with courtesy and will recommend them to my friends and family.

donnahansil

23 de nov. de 2012

Very friendly and knowledgeable salesman (Todd Denny). Tried to get us into the car we really wanted for a good price and was willing to work with us on price and financing.

Dstrong

19 de nov. de 2012

I contacted by phone and was asked to simply comein and meet with any salesman available. I visited after work last week and spoke with an salesman who was pretty agressive in the beginning. I've worked in dealers before so I know the whole game, the prices were reasonable and if I can get more of a down payment I will purchase a Toyota Tundra.

nghc

17 de nov. de 2012

Miguel Alvarez was courteous and helpful. I've bought two cars from Courtesy. I have been driving from Lakeland each time I had them serviced. My car had accelerated while my foot was on the brakes and I just wanted to make sure it was safe to drive. Miquel reassured me. He is a nice man. Then I went to the collision/body repair shop intending to pay cash for any needed repair (Nov.13, 2012) Victor Waldron was rude, sarcastic, and threatening when I asked for an estimate to repair my bumper and headlight. He insisted that I first bring in insurance paperwork though I tried to tell him I would be paying in cash. He interrupted me with "AND" or "SO" or "ANSWER MY QUESTION!" or "YOU"VE SAID THAT ALREADY!" "Your cheap insurance(Geico)won't pay for new parts and your deductable is too high any way." He said a lot more that. After I repeatedly asked for the estimate he finally thrust it at me. I got 3 other lower estimates in Lakeland. Yours was over $1500 more than the repairs I paid for the next day in Lakeland. The Lakeland mechanics told me I didn't need a new bumper or most of the other repairs that Mr. Waldron had included in his estimate. I am stunned that one of your employees would treat a customer in this manner.As a result I probably will not purchase my next car or have this one serviced at Courtesy Toyota because I don't want to ever see or talk to Victor Waldron again! Upon reading some of your other customers' comments I noted that he has treated other customers in a rude manner. Shame on him!I do not wish for my name or email address to be published.

colin.long.908

17 de nov. de 2012

John and all of the staff we dealt with were very helpful and professional. I would recommend them to anyone in the market for a new car.

La Professoressa

12 de nov. de 2012

Kris is an extremely friendly young man and he was able to ultimately answer all of my questions. At one point, he wasn't sure of the answer but made it his business to get it for me. It took me several days to make up my mind. Each time I went back to Toyota, Kris was ready to take me out to try different cars and was never impatient with me. The price I paid for the car was very satisfactory. I would gladly recommend Courtesy Toyota and Kris Basanta as well. Norma Toman

Paula DeSpiegler

11 de nov. de 2012

We were very satisfied with the staff and our entire experience with purchasing the car.Elizabeth helped us in finding the best vehicle, with the features we were looking for, that were within our budget.Allen has a great personality and he worked hard to get us the best interest rate and savings.Sally was very knowledgeble and thorough.

Juan127

11 de nov. de 2012

Very friendly, informative, didnt feel pressured into buying, great price my vehicle, met all of our needs, bilingual, will recommend others to him, over all it was a great experience. Thank You!

Dan Craig

11 de nov. de 2012

I contact through email with Steve Blank asking for price quote for a Camry. He gave an good price and I decided to visit. I arrived there 4:00 looking for Steve. He did not show up until 40 minutes later. I went to the front desk and find another sales manger to help me. When we were in the middle of conversation, Steve interrupted and claimed us as his customer and treated us impolite. I did not say anything and still trying to negotiate with him because I drove 2.5 hours to your place not trying to waste time arguing. When in the middle of negotiating with Steve, Jeremy Dodson, (I was told later he is Steve Blank's boss, but he did not introduce himself in front of us), rudely interrupt the negotiating and grab the paper with the cars information. What a terrible experience! I will never ever do business with them.

gator2007

10 de nov. de 2012

Very rude attitude. Always want to cheat and play trick with customer.Plan to buy a camry initially. The dealer Steve let us wait for 20 min even we already made an appointment with us. Then we were talking about the price, the manager Jeremy broke into the room and took the paper off which shocked us a lot. He did not even introduced himself to us and we did not even know when he arrived outside and ear-dropped us. How terrible this behavior. We doubted if they had been educated. Why Toyota hired them without consideration. Feel shamed on them.

sheila.ronquillo.73

9 de nov. de 2012

everthing was great could not ask to have it any other waythe Staff and every one that helped did their best to make me feel at home

draguahombre

5 de nov. de 2012

I am completely satisfied with my experience at Courtesy. I did not feel hasselled or pressured to buy anything. My old car basically died at the dealership, so buying a car seemed the best option. Even though it was my first car buying experience ever and they could have potentially "got" me for way more money, they were kind and matter of fact about what I needed or did not need in terms of a car. I am very happy with my purchase so far and look forward to dealing with the folks at Courtesy Toyota in the future.

apstone1

5 de nov. de 2012

great and quick work. have purchased several cars from Courtesy, and all have been a pleasure. dealership and service combine for a satisfying relationship. 'nuff said

rickinfla

1 de nov. de 2012

Sunil is a nice guy and remembers you even a year after he sells you a car. No high pressure and will fight to get you a good deal.

kimeemg

31 de oct. de 2012

Appointments should be seen before drop ins. Wait is sometimes too long. SERVICEMEN ARE VERY FRIENDLY & KNOWLEDGEABLE. Service dept should offer free car wash with service. Had to replace tires which were not comparable with outside market.

yan & nerlainemenendez

31 de oct. de 2012

i went to buy e new truck ,my credit is 620 and i offer to pay $800 dollars e month on e toyota tundra and they cant cut me e deal because like usual they allways try to sell your tradein before they give you the price of you tradein..... i ask for the name of the manager ,and they tell me jason lune how ever ,i dont even see that name on the web side but i gest thats the toyota way...not only p s because the waist time, but because my credit is now used and greated down thank courtesy toyota of brandon .......neve ever againg no me or my family,or any 200 friends the know......will be recomendet to tha dealer what e false......

nohelis

29 de oct. de 2012

lo recomiendo porque la persona que atendio lo hizo muy bien, ademas la persona habla mi idioma por lo que no hubo complicaciones al momento de la compra =)

reyjking1

26 de oct. de 2012

Friendly people and staff...always willing to help, and advise you of any maintenance to the vehicle..also waiting area is excellent, drinks and popcorn. Will visit again.

zombieluv187

24 de oct. de 2012

If I had but one word to describe working with Hank Keller on my purchase of my 2013 FJ Cruiser, it would be (Outstanding) without a doubt the best experience I've had in the purchase of a vehicle in my 56yr's and I would buy from Hank again in the future. Hank went above and beyond to get me the best price and the vehical of my choice. Thank You Hank Thomas Huff

lmturner

21 de oct. de 2012

We were so pleased to find the toyota we were looking for online.Sunil was very professional and knowledgable as we had many questions.We decided to buy a hybrid for the first time and were very satisfied we the amount of information we were given about the hybrid cars.Jerry in the finance department was also very knowledgable and worked with us into the later evening hours to pull all the details together. Altogether one of best car purchase experiences ever!

reem514

21 de oct. de 2012

Beth is the best. She knows her cars and listens to what you want. This is the 2nd car we have bought from her and we will be back.

edxpress

18 de oct. de 2012

Got a used Touareg on 07/21/12 tried to return on 07/23/12 due to faulty seatbelts ($1,500.00 w/o tax-labor)in parts to fix and Mr. Roe said no a number of times until I said I'll call my sister to pick us up then he said take VW home make list and bring back next weekend; unknowingly for us and obviously not him contract went thru at bank and we had to use VW as trade in to get another vehicle, that one was faulty as well and three months after of hazle, being ignored, putting up with apathy, lack of ethics and honesty we just can not recommend dealer even if now we have a decent ride...Formal complaint sent to Better Business Bureau, Tampa branch Florida Consumer Protection Agecy

rk_chettiyar

13 de oct. de 2012

I came to this country beginning of this year, without credit history the other dealers in Brandon area was not willing to help to deal with me. Of course I need to buy a car with finance option. At last, I landed up Courtesy Toyota Brandon office and Mr. Sunil Varghese from Internet division run thru the process smoothly and I got my new Toyota Camry 2012 within a day after I approach and select the vehicle, which is amazing.I told my friends, that anyone want who came to this country new and want to buy a car. Pls go to Courtesy Toyota Brandon. Thanks for all your help. Now I am hazle free.. I will continue to come to Courtesy Toyota Brandon for my car service.

lonewton

10 de oct. de 2012

Kristian provided outstanding customer service and was always friendly and extremly patient. He made my experienced of trading cars simple and for that I was thankful.

MGarrigan

7 de oct. de 2012