NavyVet

12 de nov. de 2016

This was my 2nd trip to service for the same recall issue on my outback. On my 1st visit they had forgotten to tell me they did not have parts. My mood went from sour to up-beat after a pleasant conversation with the salesroom receptionist who assured me that Ciocca was trying hard to treat all customers as valued.

Bob Pollard

12 de nov. de 2016

Just bought my second Subaru through Don Olson. Don is friendly, knowledgeable,,and effient.Don made the sales process easy to follow and left me feeling likewe got the best deal possible. I will be back in three years for another Subaru.Bob Pollard

lrivera

11 de nov. de 2016

I want to thank my salesman Christian Rivera for his excellent customer service I had a wonderful car buying experience. I would recommend Ciocca to all my friends and family. I also want to thank Ray Alvarado, Gregg Ciocca and Chris McKnight for helping make my car purchase possible. This dealership makes you feel like family the minute you walk through their doors. Thank You!PS: I love my new Subaru Legacy!

Kimf

11 de nov. de 2016

I purchased my WRX with the help of Andy Ehret. He was professional, friendly, knowledgeable about the car, and very accessible for follow ups. The facility is very clean and the staff friendly and helpful. The only negative was how long it took to pick up the car. The financing department, while very thorough, took way too long. I was at the dealership for 3 hours to drop off my trades and pick up the new car and this was after having the trades valued in advance. Overall, Ciocca offers highly trained staff and a truly unique package for car care even if you don't purchase the extras.

Frank

10 de nov. de 2016

Back in January my girlfriend bought her car in for a running problem. She gave your store another try after the last bad experience. The time prior the car was in for inspection. She was told that it needed all 4 brake pads and rotors plus rear struts to pass inspection. She actually called me crying over the estimate she was given. I told her to decline everything and pick the car up. To our surprise the car had new stickers affixed to the window. Apparently the car did pass. To be honest this is what I personally found. I replaced the front rotors for a pulsation problem. The pads were still thick but I replaced them anyway. All that was needed in the rear was new pads because they were at the minimum. She was also told that the rotors & rear struts were badly rusted. Although the parts didn't look new they were still not corroded enough to warrant replacing. Now back to the running problem. The techs eventually found the problem was bad timing belt. She okayed the work that totaled around $1,000. I drove her to a doctor appointment on 11/7/16 with her car that I didn't normally drive. When first starting off the car made a loud sqeeling noise until it warmed up. When we got home I opened the hood to take a look. I noticed that the 2 drive belts were one groove off on the water pump pulley. The tech obviously didn't put them back on correctly. She called immediately and was told to bring it right in. They were even nice enough to give her a loaner car. We showed Dave the problem in your write up area. To his credit the problem was noted correctly on the work order. Later that day she gets a call that the car is fixed. Upon returning home (by herself) I looked under the hood. Only one belt was fixed even though a problem with both was noted. Tuesday morning I spoke to the service manger. I went over everything that happened with this visit. One of the main reasons I called her was the letter my girlfriend received. It stated that if her service experience was not exceptional please feel free to contact us. Also did this as a common courtesy from someone "in the business" to another.Now this is why we are not happy. Seeing the belts have been run crooked for 4 months I would feel better if they were replaced. I even offered to pay for the belts and your shop would cover the labor. I asked for someone to call us back with a price for the belts. Neither of us ever received a call. Also having to bring the car back a 4th time for something so simple was more than she wanted to do. I ended up fixing it myself shortly before writing this review. Lastly she got a free safety inspection/report. It noted an oil leak from what I believe is a failing head gasket. The time to address this was when the front of the engine was apart for the new timing belt. Because the gasket was starting to leak then.You have like 5 employees to help you drop off the car. You should have at least one checking them after the repair to make sure that the problem was fixed. Especially when any type of possible come back is involved.

Jsamucha

10 de nov. de 2016

We had a great buying experience at Ciocca. Nick Spiezio was helping us. He was very knowledgeable and a pleasure to work with! We will definitely recommend him and Ciocca. We look forward to future purchases!

Naren

10 de nov. de 2016

I would like to thank the entire Ciocca Subaru sales staff with making my three hour trip well worth my time and money. Before my arrival I have setup everything with them and kept my new car ready to go and paperwork was done quicker and I am happy I purchased my new car from Ciocca.

rijasinski3atgmail.com

10 de nov. de 2016

Ciocca Subaru has been very accommodating for me and my recent Subaru purchase. I initially leased an STi which I found to be too expensive so decided to trade in for a Legacy. I took a minor hit financially, but Craig Luksa was able to work with me to achieve an optimal outcome. Craig has been very helpful and informative in regards to this entire car buying experience. Now that I've decided to finance my vehicle, I'm in a better situation now then I was a year ago, and I didn't take a huge financial hit because Ciocca was able to work with me. Thank you Ciocca!

CSCRIBBLES

10 de nov. de 2016

I couldn't have asked for a better experience! Everyone I dealt with there was so helpful and nice! Will definitely recommend them to anyone.

kmv69

8 de nov. de 2016

i gave cioccca Subaru a five star rating because they deserve it. Totally by far one of the easiest car buying experiences I have been through. They had the car.....color and inventory my wife and I were looking for. Our salesman Jeff was very accommodating as far as test driving multiple vehicles.......we love our new Impreza!!!!!!!

Weez

8 de nov. de 2016

My husband started looking for a new car for me and was totally impressed with the Subaru because of 4 wheel drive and all the safety features. He thought I would like the Impreza because I like smaller cars. We requested Bobby Pavone on recommendation of friends and he was so accommodating. I test drove the Impreza, but did not think this was the car for me. Bobby suggested the Legacy and when I drove it, I knew this was a keeper. I have it 2 weeks now and love it more and more every day. It has so many features I love. Thanks Ciocca and Bobby.

shock720

8 de nov. de 2016

Best experience we have every had. Buying from Ciocca Subaru was the best experience and the least stressful experience I have had yet. Thank you again to Christian Rivera for help us out!

Brian Brimmer

8 de nov. de 2016

My wife and I had the best experiencing buying a car from Ciocca Subaru through Christian Rivera was the best experience one could ask for. We wanted to make sure we got approved before we test drove a car and even though that is kind of weird to do, Christian was supportive the whole way. He worked very hard to make sure we walked away happy. Would Highly Recommend.

Shirley W.

7 de nov. de 2016

Bob Pavone and the entire Ciocca staff are the best at what they do. Courteous, friendly and very professional. I recommend them 100% to all my friends.

Happy Campers

5 de nov. de 2016

We started looking for a car about a month ago. Used/new...we were undecided. Internet searches followed by test drives at various dealers kept us busy. Lots of follow up emails and phone calls followed by those other dealers... pretty intense. Then we went to check out the Subaru lot. We worked with a great person when we bought our 2011 Outback that we are keeping and are still very happy with, so we asked to see him. We felt very comfortable and unhurried when we dealt with Bob Pavone at Ciocca Subaru. We had time to test drive the new and used cars thoroughly and all questions were answered to our satisfaction. We decided to buy the new Forester with the touring package that gave us the safety features, comfort, and great visibility we were looking for. In keeping with the rest of our Ciocca experience, we felt the price and financing deal was unpressured, presented clearly, and done in an atmosphere where we felt really good about our purchase.

AlYack

4 de nov. de 2016

I would like to thank the entire Ciocca Subaru sales staff with making my one hour trip well worth my time. I was VERY IMPRESSED with the immediate help I received upon arriving and within an hour and a half I was able to drive away with an very affordable used 2012 Grand Caravan. Not only was the sale fast and extremely fair, John Hershey and Craig Luksa honored their word to pay for an expensive replacement key after the deal was finalized. I have NEVER written a review in my life, but I wanted to show my gratitude and appreciation for making a car purchase sooooo easy!!Al (Schuylkill Haven)

HappyNewSubaruOwner

3 de nov. de 2016

Purchasing a vehicle has never been on the top of my list of favorite events. Greg Fichter was recommended to us and we could not be happier with his knowledge, personality, honesty and willingness to make it very satisfactory. I would recommend Greg to anyone. Greg went above and beyond to provide the best service. I have heard only good things about the Ciocca dealerships so I am pleased that all went well and smoothly.

mahner

3 de nov. de 2016

As a first time buyer I had a rough idea of what I wanted but I was not sure. Morgan was amazing, she shared her own personal interest in multiple different vehicles that really help my decision. She was positive the entire time which really kept me positive towards buying my first car off of a dealership lot. The same day that i test drove a car, Morgan even let my father test drive it later, and then the following day I bought it! She was so helpful with everything! The financing guy Kyle was also an exceptional worker. He worked with me to really figure out what was best financially for me. At the end of the long 2 day process of buying this car that I love, my experience at Ciocca was outstanding!

rafael

3 de nov. de 2016

my buying experience was good, specially because of Andy the sales rep. at Ciocca Allentown, He was knowledgeable about the car and very helpful in accommodating my needs. great job Andy!

Dottie12

2 de nov. de 2016

Being a women it's always a challenge to buy a new car yourself , Don had the patience and knowledge to guide me through the whole process with ease. Once I made my decision on a 2017 Outback with all the bells and whistles color was the next most important feature. I had to wait a few days but Don found exactly what I wanted. When it's time for servicing my Outback I will also be expecting the same excellence as I received from the sales end.....my grandson helps me with the touch screen...Dottie S

JR

1 de nov. de 2016

Responsive staff. Clean environment. Internet browsing / bottom line, no haggling pricing on car available online. Pleasant interactions with salesman, Mike & Shawn, both in person / email.

Impreza15

1 de nov. de 2016

Mike Kubus was not the issue with this dealership. Everything took way to long and not to mention the waste of money packages they try to add to your car. The man who filled out the paper work did not know what he was doing. I had to sign the same exact papers 4 times because he said he kept putting the wrong date on them. He also pushed extra warranty and service packages aggressively which after waiting in a waiting room for 4 hours you start to just agree to so that you can leave. Tried to get my money back for the packages and all they did was pay some of the loan which only paid interest on the loan. I wish I remembered the name of the finance person however it was about 6 months ago.

ed fehr

1 de nov. de 2016

morgan,kring went above and beyond, I had left tools in my trade-in after calling morgan 1 week later morgan located my tools had them waiting for me upon arrival THIS IS WHY PEOPLE SAY GO TO CIOCCA FOR GREAT SERVICE THANKS AGAIN ED FEHR

Glory

31 de oct. de 2016

The employees are friendly and knowledgeable! It is a great place, but need more commercials with dogs and cats!! Love my new Impreza so much! Thanks!

Geeg65

31 de oct. de 2016

They made everything easy and stress free. They were extremely friendly and accommodating. I was in and out in no time at all and truly had a good experience.

Jeliztho

30 de oct. de 2016

I've heard horror stories about the wheeling and dealing that goes on when you go to buy a new car. My experience at Ciocca Subaru was very different. My salesman, was upfront and had my best interests in mind when picking out cars for me to look at. It was a very enjoyable experience and I never really felt any pressure to make a decision. I drove away with a car I love!

LUISA & JOE

29 de oct. de 2016

We think this was the best car buying experience in the last 25 years. Everyone was great. Took longer than we wanted . But it was worth it

Artur

29 de oct. de 2016

I've been looking for a specific car little over a month. All the other dealers either couldn't provide me enough informations or they answers were insufficient. I'm very satisfied with the dealer and the place. Customer service was on point they answered all my questions. The transaction was quick, knowing that I was coming from another state to see the car they prepared the car for me.Definitely the best dealer I had pleasure to meet.

McKinney, Chuck 12

27 de oct. de 2016

Buying a new car can be an overwhelming experience. At Ciocca's I felt very comfortable as every step in the buying process was explained to my wife and me. From the initial meeting to the handing over of the keys, my salesperson carefully explained pricing, financing, car features and how they operated. Patiences was shown whenever I needed repeated clarification,some of this new automotive technology takes awhile for me to understand. The buying process was thorough but done in the shortest amount of time I ever spent buying a new car. Having a knowledgeable and professional salesperson greatly helped. Without a doubt I would recommend Subaru as a very high-quality car and Ciocca Subaru as the the place to buy it!

Rebecka

27 de oct. de 2016

My husband and I both work 12+ hour days, every day, and have almost no free time for things like negotiating a price for a car, test drives, sitting at a dealership to fill out paperwork, etc etc. I cannot believe how perfectly easy Shawn at Ciocca made the whole experience. I emailed Ciocca (and 4 other Subaru dealerships) stating exactly what I looking for, and Shawn got back to me in literally about 10 minutes with by far the best price and exactly the terms I was looking for. Every other dealership apparently didn't read my precise request and/or came back with prices that were ridiculous, in spite of the fact that I informed them right up front that I am a very savvy customer, and had zero time to go back and forth haggling. Shawn got that. His first price was awesome, and he was great to deal with in every possible way. It is 100% because of Shawn that they got my business. EVERYONE I met and worked with from Ciocca is smart, pleasant, helpful and has a sense of humor. (Nick in sales was super helpful in answering my technical questions about the vehicle, too. Very knowledgeable.) Basically, they look like people who enjoy working there! I imagine this comes from the top down, too, and I bet the owners are good people. If you are looking for a Subaru, I would highly recommend Ciocca! I personally wouldn't go anywhere else after the wonderful experience I've had there. And as I'm a die-hard Subaru fan, they have a customer for life!

Pittsburgh

27 de oct. de 2016

This was all around a great buying experience. We are about 4.5 hours away from Ciocca and found the vehicle on the internet. It's a pre-owned Toyota, it was great price, and remote negotiations and information were fast and easy with Shawn Parr's help. We put $500 down to hold the vehicle so we didn't drive over for nothing (refundable if we didn't buy, but it was applied to purchase price when we did buy), and everything was great when we got there. Mike Mohr took good care of us once we arrived, and Shawn and Mike had as much as possible prepped and ready to go so we could get back on the trip home as soon as possible. The vehicle is 7 years old, but Ciocca Subaru made sure it was in tip top shape. Their reconditioning and the mechanical work they performed went above and beyond. On the day we were coming, Mike noticed the battery was a little weak and had a new one put in right before we arrived. No pressure from anyone, it was as good as it gets. They really work to make sure you get a vehicle you'll be happy with and will be reliable for you- we couldn't be happier!

Blackwood Auctions

26 de oct. de 2016

Couldn't ask for a better Dealership and group of people to work with. They help my husband and I find the right car that I was looking for. I love my new car thanks to Ciocca Subaru and their team. THANK YOU! Kim from PA.

TomInPgh

25 de oct. de 2016

I could not find the exact WRX I was looking for in Pgh. Reached out to them via internet, Shawn responded. The entire deal was practically worked out remotely. Traveled out from Pgh to the dealership to get my trade-in assessed. They provided a better overall deal than folks I was working with in Pgh. Mike handled the on-site time, moving everything along knowing my wife, dog, and I were travelling back to Pgh. The entire staff was easy to deal with; including the financing folks (purchased extended warranty). They even tolerated our dog in with us. Nothing but good things to say about the buying experience. Drove back to Pgh in the new WRX.

Jody Garin

25 de oct. de 2016

It's rare that you get the opportunity to know that you are about to spend a lot of your hard earned money and not feel at all anxious or angry about the pending process. That said, Christian and essentially all those involved at Ciocca Suburu made my wife and I truly feel special, answered all our questions, negotiated a fair and equitable price, and above all were truly and uniquely sincere with every thing they did for us. That is what set Ciocca apart. You can't feign sincerity, and we both felt like the truthfulness and interaction given by our sales associate Christian, as well as all the others at Ciocca made the difference with us.Don't miss an opportunity to have a chance dealing with this group!

avf5045

24 de oct. de 2016

I don't know where to begin, but these guys have been a tremendous help for us. Maura was extremely kind, understanding, and supportive through the issues we were experiencing with our vehicle. Both hers and Ciocca's professionalism was much appreciated as well. She went above and in my opinion beyond what was expected and for that I cant thank her enough. She was very informative in the progress on the work being completed, parts being ordered, and timelines. She showed leading class in the service she had provided for us. The master technician, was also very helpful and knowledgeable. These guys surely have gained the trust of a naturally skeptical consumer. Would highly recommend!!!

2017outstuck

24 de oct. de 2016

On 10-22-16 I traded in my trusty 09 outback for a new 2017 outback. It was a two week process that almost completely pain free for all parties involved ( A rare feat in a new auto purchase). The deal began with Shawn Parr over the phone and internet who skillfully found my car with all the extras I wanted at a price that Icould live with. I finished my negotiations with Steve Parr when I called and Shawn was not available. Upon arrival I was warmly greeted at the door and taken to Greg Fichter. Greg was a true sales professional who was ultra competent in all areas with my multiple questions and request. His knowledge about my new outback including features that Ididn't know exist was truly impressive. Greg will be selling me a wrx in the near future!The only negative was that I was misinformed about the dealerships ability to transfer my NY plates and will have to get new plates( I hate the ugly new plates NY has). This cost me about $250 extra which the dealership tried to make right by taking $135 off the car. Not great but better than nothing.

tasnakeeyes11

20 de oct. de 2016

Shawn Parr helped with the online inquiries and price negotiations and did so in a timely manner. Bob Pavone helped us at the dealership and he was very easy going and great to work with.

skibum5100

17 de oct. de 2016

Greg Fichter was my sales rep, I wanted a Forester with a manual transmission so we had to go through the process of ordering it.The process was painless and the Forester arrived in 8 weeks exactly the way I wanted it.The best part was they did not try to sell me something I did not want and there was no pressure to purchase.For me getting what I wanted for the best price in the area was perfect, if I could give six stars I would.I just want to say thank you to Greg Fichter, you are the best Subaru sales rep I have had the pleasure to deal with.

ktthatsme

14 de oct. de 2016

I found the Subaru Outback I wanted online and Ciocca had it on the lot.Chad Batchelor was very friendly, honest and helpful with making the buying process hassle-free with no high-pressure tactics.I was able to buy my Outback at a very fair price compared to what can be found elsewhere and online (Subaru's hold their value and are in-demand so pricing is more a factor of market demand than the dealership itself).I would definitely recommend Ciocca and Chad to family and friends.I also use them for service- the Ciocca Service Dept. and its personnel are great- hands down the most friendly and accommodating staff I've ever experienced. True professionals!

2ndsubaru

14 de oct. de 2016

Greg Fichter could not have been better. He was great to work with and was always there to help. He made the whole process really simple. I never knew this process could actually be fun! This was hands down the best car buying experience I have ever had.

2ndsubaru

14 de oct. de 2016

Greg Fichter could not have been better. He was great to work with and was always there to help. He made the whole process really simple. I never knew this process could actually be fun! This was hands down the best car buying experience I have ever had.

nonnaskis

11 de oct. de 2016

This was a really seamless experience. All of the employees were friendly, professional, and well-informed and addressed my questions and concerns promptly and courteously. I am very satisfied with my new Outback and the purchasing experience from Ciocca.

ecolumbo

11 de oct. de 2016

My experience with leasing a car from Ciocca Subaru was great and one of the best sales experiences I have had! Thank you Shawn and Greg!!

Happysubaruowner2017

10 de oct. de 2016

Shawn Parr was so prompt (and helpful) when I started doing research online for a Subaru Forester. He led me to Jeff Staver, an excellent salesperson, who assisted me when I took a test drive. When I made the final decision to purchase I couldn't have been happier to have such a great team of people all at one dealership! I picked up my car today and Jeff took the time to help me with everything on the panel including blue tooth. I hadn't purchased a brand new vehicle since 1992 and I am very happy that Jeff Staver was at Ciocca Subaru to guide me through this process. Jeff was very kind, courteous, patient & knowledgeable. I would HIGHLY recommend him!

Ham1230

10 de oct. de 2016

The team was excellent. Steve Miller was on point and I would recommend him to anyone. Great experience from the time I filled out the form online to the time I pulled off the lot.

My First Car Buying Experience

9 de oct. de 2016

I just recently graduated and this was my first car buying experience - I couldn't have asked for a better one!! Everyone that I worked with was extremely helpful and did what they could to meet my needs i.e. they didn't have the exact model I wanted, so they did what they had to get it for me! Truly exceptional customer service!!

Louise K

8 de oct. de 2016

Following an accident in May 2016 my 2015 Chevy Equinox was deemed a total loss. My husband, who is a lifelong Chevy guy, and I were intrigued by the Subaru Forester. We scheduled an appointment with Jeff Staver who was recommended by a friend and who proved to be a great guy to work with. Within 3 hours we drove our new Subaru Forester off the lot. I absolutely love the vehicle! The service department is fantastic to work with as well. I have had to schedule 2 routine service appointments since purchasing the vehicle. The first time I was able to get the vehicle scheduled for the next day. The second time I scheduled for the same day that I called. Both times a courtesy vehicle was available for me to use for the day. The staff is extremely friendly. This is a great place to buy a vehicle!

Madeja Bernie 54

6 de oct. de 2016

Thanks Michael I never thought buying a new car would be this easy. Throughout the years I have purchased numerous vehicles and at times found it stressful dealing with pushy, relentless sales persons and dealerships, however Michael Mohr provided me with a different outlook on buying a vehicle. I am the third person in my family to purchase a vehicle from Ciocca Subaru a very satisfied customer. Thanks again MikeBernie Madeja

Grammy

5 de oct. de 2016

My new purchase, a 2017 Subaru Outback, was delivered with a small setback, the Starlink program could not be registered. Within a few days, the issue was resolved. I think the sales representative, Donald Olsen, was as frustrated as I was, but with Don, Steve Parr, Jr., and Steve Parr working together, the issued was resolved to my complete satisfaction. Since moving to Allentown, I have used Ciocca for service on my car and have been very satisfied. I can say I am very pleased with the Sales Department as well.

Lori

5 de oct. de 2016

It took us a while, but Greg Fichter worked with us and I ended up with a car I love! Everyone we spoke to was there for the customer. You don't see a lot of that anymore.

Frank Kennedy

4 de oct. de 2016

We wanted to say what a great experience we had dealing with Andy Ehret. He was great and very informative. The rest of the staff made us feel very welcome and comfortable. We came in to browse but left with a 2017 Subaru Forester. If you need a vehicle, go see Andy at Ciocca Subaru.

Subaru4life

4 de oct. de 2016

Ciocca Subaru delivered on all promises and even had my 2016 Crosstrek ready to drive home before the estimated delivery date.Before dealing with Ciocca I had the misfortune of dealing with another dealership that over promised and under delivered. After taking my deposit I never heard back in regards to my delivery date and could not get a sales rep or manager on the phone for over a week. Needlessly to say we will never to business not recommend that dealer (Faulkner) to anyone.With Ciocca I was able to seamlessly pick out my new car, finance and confirm my purchase in under an hour. On the day we went to take delivery, we spent only barely ober an hour before we left with our new car, all questions answered and totally satisfied.Thank you Ciocca and we will always use/recommend your dealership in the future.

mikesonia3

4 de oct. de 2016

Christian Rivera was great, I would recommend him to everyone ,he was professional, respectful,courteous,and kind, he is a great asset to the company.

Chan7585

3 de oct. de 2016

I recently purchased a Subaru Forester. I had the best experience by far. Being a single woman going to purchase a vehicle can be intimidating but I was very comfortable at ciccoa. Craig was very friendly and down to earth he asked me what I was looking for, found me the perfect car and got the price down to where I was comfortable. I never felt pressured and no one hounded me. I will definitely be back for my next car purchase but I absolutely love my new Subaru! Thank you

Kyle Custer

3 de oct. de 2016

I am a returning customer to Ciocca Subaru. I had bought a 2015 Crosstrek for my wife in March of 2015. Shawn did a great job of getting me a price that we were comfortable with, and the overall experience was so well done, when it came time for me to find a new car, I was only coming back to Ciocca. Shawn did a great job again of getting me a great payment for a new 2017 Forester premium. Greg did a fantastic job of setting me up with the car an making me feel at home in the dealership. I had explained that we loved the 2015 Crosstrek but I wanted to know what we could do to get my wife into a new one. Shawn and Greg teamed up to get me a great quote and my wife is loving her new 2016 Crosstrek that she bought the very next day!

Maxy

2 de oct. de 2016

I just purchased a 2016 Colorado form this dealership. The entire staff was very attentive and polite. My sales rep was Tiffany and I dealt with her the entire process from a test drive to the paperwork. She did an excellent job of making this purchase easy and straight forward. When I returned to pick up the vehicle, Tiffany had all the paperwork in order and the truck detailed. I was very pleased with this smooth transaction. This is a fine example of great customer service.

Mason0517

1 de oct. de 2016

My experience was great Ciocca Subaru I would definitely recommend them to anyone. Chad and the team were very friendly, knowledgeable , and got me out very quickly. Overall a very pleasant experience.

themadison

30 de sep. de 2016

I couldn't be happier with my experience at Ciocca Subaru. Everyone I came in contact with was professional and helpful. They got me a great deal on a wonderful car and were able to stay in my price range. I would come back here again! It was worth the 1.5 hr drive for me!

Salvatore Ferrara Jr.

30 de sep. de 2016

This my second car that I purchased from Ciocca Subaru plus I sent my son's girlfriend there and she purchased one as well. They are so easy going and willing to help you purchase the car that you want. I've purchased over 70 cars in my lifetime and never returned to the same dealership to purchase a second car except Ciocca Subaru. Great experience.

BFB

30 de sep. de 2016

Ciocca runs a smooth and professional operation and is obviously focused on building relationships for the long term. Greg Fichter spearheaded the trade of my old vehicle and took the time to make me feel comfortable with my choice of the new one, my first Subaru. I was in and out in a few hours without ever feeling rushed or pressured. I felt respected and valued as a customer, and I appreciated the open invitation to come back to learn more about vehicle features. This is the way to do business.

BFB

29 de sep. de 2016

Ciocca runs a smooth and professional operation and is obviously focused on building relationships for the long term. Greg Fichter spearheaded the trade of my old vehicle and took the time to make me feel comfortable with my choice of the new one, my first Subaru. I was in and out in a few hours without ever feeling rushed or pressured. I felt respected and valued as a customer, and I appreciated the open invitation to come back to learn more about vehicle features. This is the way to do business.

stan

27 de sep. de 2016

I had an overall pleasant experience buying my 2006 Toyota Tacoma. Once warm weather hit I found out they failed to disclose that the A/C compressor of the vehicle was completely worthless. I initially believed it to work due to testing it in cold weather. They even looked me in the eye and said they had nothing to hide. I ended up having to spend over a grand to fix my car just a few months after buying it. If they were unaware of the A/C being completely broken then that is equally as sketchy. You can't tell me a dealership is incapable of knowing rather or not an A/C is broken and needs to be repaired.

rodolfo lagos

25 de sep. de 2016

excellent service very courtious and helpfull I drove away in a brand new car in hours.ilove the car and this is the dealership to go to for a new or used car,

sunrooflover

22 de sep. de 2016

Delighted, excited, over the moon thrilled!! I could use a hundred more superlatives to describe my recent experience with Ciocca and most especially Mike Mohr.

<3 Impreza <3

21 de sep. de 2016

Steve Miller was awesome to work with!! Even though it was a busy day, Steve made us feel as though our time was important and we were a priority. He found exactly what we were looking for and we just couldn't be happier with the decision! Chris Knight was also great, he got us through the financing stuff quick and painlessly.

adcpa

21 de sep. de 2016

Steve Miller and Shawn Parr were great to work with when I purchased my 2017 Subaru Outback. From the start, Shawn provided me a price quote over email no other dealer in the area could match nor beat. The price was also better than the suggested fair price published by the various car-pricing websites. At the dealership, Steve went out of his way to accommodate my specific lease situation as part of this purchase; all the while honoring the price agreed upon with Shawn. Steve made every effort to exercise different options he had at his disposal to locate the exact vehicle I wanted. In the end, my Outback was delivered on time at the price agreed upon.If you are in the market for a Subaru, contact Steve and Shawn of Ciocca Subaru. Their style of up-front-no-nonsense pricing and service will not disappoint.

Firsttimeleaser

20 de sep. de 2016

After going to many dealerships and hearing salesmen trying to sell me a car that I didn't want and also, out of my budget, I was satisfied leasing from Subaru. Andy was very helpful. He explained everything to me from being a first time leaser to car insurance that I would need. He was never pushey and gave me the space I needed to make a decision that would be with me for the next 3 years. Andy walked me through all the technical end of it also. I thought I would have a hard time figuring it out once I left but Andy taught me well. I would recommend him as a salesman to my friends and continue to use Subaru as my dealership in the future.

Bob D.

20 de sep. de 2016

I was a bit hesitant to go to Ciocca Subaru since it was such a large dealership. I have always dealt with small dealerships in the past and thought the big ones were high pressure, high price machines. I decided to give Ciocca a chance since they had the Outback 3.6R Ltd I wanted in inventory and their online reviews were positive.I was pleasantly surprised to find Ciocca was completely different than what I expected. Everyone I came in contact there, from the receptionist to my sales person Chad Bachelor was great. There was no pressure, just a friendly atmosphere and a real attitude of helpfulness. The price of the new car and what was offered for my trade-in was also very fair.Ciocca is a bit of a distance from my home and there are several other smaller Subaru dealerships much closer. But if I am in the market for another Subaru in the future, I will certainly return to Ciocca.

SueLou

20 de sep. de 2016

My husband did a lot of research on a new Subaru and got a great price at another dealer--pretty far from here. They were the only Subaru dealer that would match the price. From the minute we walked in the door everyone was so helpful and professional, especially Nick Mann who always seemed happy to help us. All around it was a great experience and I'm not fond of car shopping but I would definitely deal here again.

Bob D.

20 de sep. de 2016

I was a bit hesitant to go to Ciocca Subaru since it was such a large dealership. I have always dealt with small dealerships in the past and thought the big ones were high pressure, high price machines. I decided to give Ciocca a chance since they had the car I wanted in inventory and their online reviews were positive.I was pleasantly surprised to find Ciocca was completely different than what I expected. Everyone I came in contact there, from the receptionist to my sales person Chad was great. There was no pressure, just a friendly atmosphere and a real attitude of helpfulness. The price of the new car and what was offered for my trade-in was also very fair.Ciocca is a bit of a distance from my home and there are several other smaller Subaru dealerships much closer. But if I am in the market for another Subaru in the future, I will certainly return to Ciocca.

nick auto

20 de sep. de 2016

Mike Mohr treated me with respect and was very professional during the transaction

Rob & Sue

18 de sep. de 2016

Our recent purchase of a 2017 Subaru Outback from Ciocca Subaru was truly exceptional. Our Sales Consultant, Jeff Staver, was friendly, personable, knowledgeable and extremely professional. Jeff has an impressive knowledge of the Subaru product line and of the Outback in particular. He worked with us in outlining the features, working through the purchase and financing process and final delivery. As appropriate, Jeff brought in colleagues to assist in the process, but we always felt we were treated with respect and that he was managing the process in entirety and that we were not handed off. We very much appreciated that. This was our first Subaru buying experience and we can say this was the best and most professional car buying experience weve ever had.Sue and Rob Smith

silverlouise04

18 de sep. de 2016

I purchased a 2015 Subaru Impreza in July, 2016. John Antiqua was my salesperson and he was so attentive, concerned about fulfilling my needs, knowledgeable about this car, and eager to teach me all the technology. He made this experience easy and I just love my new car.I had some issues with the initial handling of the finances but Greg Ciocca, Jr. listened to my complaints and concerns and took care of the matter quickly and efficiently.

ReginaO

17 de sep. de 2016

This was my first time leasing a car and Mike Mohr at Ciocca was a great help. He was very personable, knowledgable, easy going and thorough. It was late by the time I finished the process but he still help me set up some of the features in the car. I never felt rushed. It was my first time at Ciocca but I would definitely recommend them.

Happy Subaru customer!

14 de sep. de 2016

I purchased a 2014 crosstrek hybrid in October 2015. Greg Fichter was my salesman and was wonderful. He is very personable, knowledgable, easy going and thourough. Definitely not the average salesman but I digress. The front bumper had some scratches that needed to be touched up and Ciocca Subaru handled that with no problem. By June the paint was chipping so i brought the car in to have the bumper re painted. Ciocca happily obliged and also handled other chips on the hood and promised to detail the car and wash it. I was given a loaner for free and was told I didnt have to fill the tank when I brought it back for my trouble. When i got the call from them, I assumed that it would be to come get the finished car. To my surprise I was asked if I already picked up my car. I said no. I was told that my car was stolen. Yes, stolen from the dealership. How does that happen? Initially I wasn't worried because I had a wonderful customer service experience with the dealership so I knew there would be more of the same. After a month however I was understandably getting a little antsy. After all we are talking about a dealership and sales man do have a bad reputation for taking advantage of people so I had all sorts of thoughts flying around my head about Ciocca taking advantage of me. After about 3 weeks the police found my car and now I had some decisions to make. Do I demand a new car? Will they make sure everything is good with the car or will they give me the shaft with a damaged car. I got the car back after a month painted , detailed and they put new tires on it for my trouble. However when I drove it something wasn't right. Clearly something was wrong with the car and the thieves clearly treated my car really badly. Unfortunately, I had to bring the car back 5 more times before Ciocca was able to figure it out. Something was wrong with the hybrid system and transmission. This would cost some arms and legs and maybe some other body parts too and I didn't want to be on the hook for the bill. To make a long story short. Ciocca Subaru fixed everything wrong with the car,(and there was alot wrong) gave me free tires, a loaner through the ordeal, detailed the car and had the general manager stay in contact with me throughout this debacle. Steve Parr Sr. Is a great guy and general manager. I couldn't be more happy! So much so that I decided that since Ciocca did right by me that maybe I should show my appreciation. This week I decided to purchase another car for my wife. I spoke to Mr Parr and expressed to him my intentions and he immediately got Greg Fichter on the job. After another wonderful sales experience with Greg we drove out of Ciocca in a 2016 legacy with all the bells and whistles at an extremely reasonable rate in comparison to the other dealers we went to. Whenever I tell people this story they marvel at my patience with the dealership and with how the dealership took care of me. If you are looking for a car and want to feel like the people you are giving your hard earned dollars to understand and care about you; If you don't want to be taken advantage of, but want an experience that pretty much doesn't exist in the world of car buying; If you want excellent service when you bring your car in.........Buy a Subaru from CIOCCA SUBARU. And definitely let Greg sell it to you. This was ultimately a nightmare experience turned into a dream thru wonderful customer service and sales. I definitely recommend this dealership and salesman!!!

June S.

13 de sep. de 2016

I feel lucky to have had an excellent sales person in Jeff Saver. I do not like high pressure, and Jeff let me take my time and make my own decisions.

Rtk3513

11 de sep. de 2016

Art Berger and the people at Ciocca made my Subaru purchase a pain free experience. I hate car shopping as much as getting a root canal but I couldn't be happier with how things worked out with my purchase.

marcecoutumas

10 de sep. de 2016

I dont usually responds to survey but i do with this car dealer people are excellent no pressure buying car, i know what i want anyway. I went to that place and have my car on that day...Excellent sales associate Bob Pavone you need sales people like him in order for your business to grow. I have a great experience and as matter of fact i will send my son to trade his car and get subaru.

Jayson931

9 de sep. de 2016

They never pushed something that I didn't want. Except only when to make suggestions that might help. I learned a lot from my first experience buying a car. They were very patient even when the whole process took until after closing hours and some of the employees were already going home.

Deb P.

8 de sep. de 2016

I don't often purchase cars but Craig made my car-buying experience easy and stress free. His patience, professionalism and sincerity during the entire process (test drive to purchase) were remarkable. He is very knowledgeable about Subaru products. Thank you Craig. I love my new car!

Mjs4x4

8 de sep. de 2016

Very easy to test drive and easy to work on structuring a deal. Craig made the process very smooth even though it was busy in showroom .

paula13

8 de sep. de 2016

Everyone at the dealership was very nice and very well informed and always asked what they could do for you. I would recommend your dealership to my friends.

Eric

8 de sep. de 2016

I stopped by the dealership and met Nik Spezieo a salesman for ciocca. He helped me pick out a vehicle that fit my situation. Nik explained everything that the dealership offers and he explained the car and all of its accessories. The finance guys made everything easy and explained the whole process. I would strongly recommend ciocca Subaru!!!

SamSubaru

8 de sep. de 2016

Subaru gave me my first car. I went in knowing exactly what I wanted, but unsure if I would come out with my dream car. Thanks to Subaru and Jimmy, I have the car of my dreams! They worked with me until they knew I could have the car I wanted. They were very friendly and I will most definitely be returning!! Thanks guys!

Spurs fan

8 de sep. de 2016

Excellent buying experience and would buy another can again from this dealer.

Alex

7 de sep. de 2016

They are completely professional and fast when it comes to selling you a car there was no games with then it's was in and out

Steph4311

7 de sep. de 2016

I'm 22 years and and had never purchased a car from a dealership. I personally know one of cioccas mechanics who had sent me a link to a car and suggested I go look at it. He had known what I was looking for and it gave me the courage to actually look at the car. I was worried about going down, always hearing stories about how people get bombarded woth salesman and get pushed into deals that they may not exactly want. Me and my best friend had driven down Saturday and wandered around the lot for quite some time, looking for the car I wanted and checking out some others. Surprisingly, nobody came out and jumped down our throats with sales pitches or anything. I decided it was time to talk to someone about the car I was there to see. We went inside and Greg was the first to stand up and and if we needed some help. I showed him the car I was there to see and he took me right out to see it. Before he even knew if I was serious about buying he offered for me to take it for a test drive. I wasn't comfortable driving standard in a car that wasn't mine because I have only driven standard a handful of times. He was kind enough to take me and my friend for a ride and tell me about the features of the car. Never overwhelming me. I fell in love with the car so we went in and started the paperwork. While waiting on paperwork, he was super friendly and made small talk. He was professional but made the whole process simple and stress free. He made me, someone with anxiety, feel comfortable over the entire process. Mohammed had explained to me all my paperwork and made sure I understood what I was signing. They worked with me, and made sure I was leaving with my new car, despite having a small down payment, no co-signer, and only a short credit history being only 22. Ciocca closed at 6 on Saturday and until my paperwork was finalized, it was a little after 7. Greg had sent my car out to be washed and filled with gas and it was waiting for me when I was done. Greg had also waited for me and everything to be done. He could have left at 6 when the shift ended but he wanted to make sure I was comfortable driving the car home since I live about 45 minutes away. He took me on yet another test drive, with me behind the wheel this time and gave me a quick lesson/refresher on how to drive my car. And then, to top it all off, I find out Greg lives in the same area as me and he offered for me to follow him till I got back into the area I know, just in case I had issues getting it home. He went above and beyond what is required of him at his job to make sure I was happy and comfortable in my new car. And I couldn't ask for a better salesman. If I ever go back for a new car, I don't want any other salesman then Greg. He had made something I dreaded doing into the best experience ever, and I couldn't ask for more. He was positive and extremely up beat the entire time. Thank you again Greg for everything, and making sure I took home the car I fell in love with!!

phermy2017

7 de sep. de 2016

I dreaded buying a new car.....the sales push, the wait time, the inconvenience...no thanks. Craig and the Ciocca team made this experience a dream. They had all the details worked out and ready prior to my arrival. All I had to do was show up, sign, and drive off the lot. I was completely shocked! It was clear to me that the Ciocca team understands the value of time. This was such a positive experience, I won't have to dread buying a new car ever again. See you in three years!

Gregg Stum

6 de sep. de 2016

We're now on our 3rd Subaru from Ciocca and have always been satisfied with both Sales and Service. Everyone there, is accommodating, considerate and efficient. Service has always been responsive and accurate.

phermy2017

6 de sep. de 2016

I dreaded buying a new car.....the sales push, the wait time, the inconvenience...no thanks. Craig and the Ciocca team made this experience a dream. They had all the details worked out and ready prior to my arrival. All I had to do was show up, sign, and drive off the lot. I was completely shocked! It was clear to me that the Ciocca team understands the value of time. This was such a positive experience, I won't have to dread buying a new car ever again. See you in three years!

Linda StHilaire

6 de sep. de 2016

I went in to see options for a new car. I was greeted and immediately took a look at the new Subaru. I told them I would like to see the options, ended up driving one and received all the information. The next day I called and decided to start the purchasing process. It was finished in one day and I love my new Subaru. I would highly recommend anyone going to this dealership - clean, hassle free and honest dealer.

music lady

6 de sep. de 2016

I am 80, almost 81; many "new things" on the Forester. Art talked to us slowly, giving us time to process all the new features. He was very good and explained well. I thank him for his patience. Would have liked the experience better, though, if the finance gentlemen had explained better andmore slowly (there were two of them). Older folks like my husband (87)and myself (81) need moretime to absorb and ask questions and I felt that the finance session was somewhat rushed. I appreciate, though, having a copy of everything we signed to take home and read over carefully. Ciocca is a new agency to me, having dealt with Honda for the last 20 or more years. As the advertisement goes on TV, Subaru is a car to love - so I'll be waiting for this to happen as I gain experience driving it Thanks, again Art. Virginia Knapp Aug. 25, 2016

Phrogg88

6 de sep. de 2016

We're now on our 3rd Subaru from Ciocca and have always been satisfied with both Sales and Service. Don, like everyone there, is accommodating, considerate and efficient. Service has always been responsive and accurate.

hockingj

6 de sep. de 2016

My wife and I just purchased a 2017 Subaru Forester Premium from Ciocca. This is the fourth car that I've purchased in my lifetime and this was by far the easiest experience to date. You know that feeling that you get when you go through all of the haggling and negotiating and you are sort of angry after all is said and done? I never had that at all. Seriously, I felt good the whole time. I started working with Shawn Parr last Sunday and we were in the showroom on Saturday. Shawn offered me a price that my wife and I were comfortable with and I never had to haggle. I was wary about working with Internet sales because I never had before, but the experience was just easy. Shawn worked with me to approximate a value for my trade-in over email. I was afraid that our trade-in would be undervalued when we got to the dealership, but we walked away happy with what we got. I even jokingly asked Shawn if they had a bow for the car, like in the commercials, and he found one! My wife got a kick out of that. Craig Luksa helped us seal the deal at the dealership itself and he was professional and courteous. I really can't stress enough that this was the most pleasant and easy car buying experience of my life. Ciocca for sure has our business from now on.

sean0411

6 de sep. de 2016

I just purchased a 2017 wrx limited from Shawn Parr at Ciocca Subaru. It was one of the most efficient and professional car buying experiences I've ever encountered. All future Subaru purchases will be from Shawn Parr at Ciocca Subaru.

cutipi

6 de sep. de 2016

If you want a truly wonderful buying experience, take the time to visit Ciocca Subaru. Their team is exceptional and knowledgeable. Having owned two other Subaru, I knew I wanted to buy another one (my latest had 310,000 miles!). I talked to Don and he told me his personal experience with Subaru and I couldn't be more pleased with the knowledge and overall buying process. He never tried to sell me something I was not interested - no pressure haggling is a super plus in my book. I am truly happy with the experience - thank you!!

Jen in Philly

6 de sep. de 2016

Greg Fichter of Ciocca Subaru made our buying experience simple and pleasant. We could not have been happier with the excellent level of customer service. We have a car we love and would gladly recommend Ciocca Subaru to anyone looking for a fantastic car and dedicated salespeople.

Stan34

6 de sep. de 2016

The most professional folks In the business bar none. Extremely patient and knowledgable. Great products, great people and and a tremendous selection of cars in stock to drive.

Carol

5 de sep. de 2016

Edgar was fantastic. He was knowledgeable, kind, and professional. He even came in on his day off just so we could have our car for vacation.The manager was very fair with us. He also made himself available to fit our schedule.This dealership was an accommodating business.Carol and Mike Hefele

Relli

5 de sep. de 2016

Our more recent experience was the second vehicle we bought from this dealer within 5 months, dealing with Steve Miller on both occasions. I have bought many cars from many dealers in my many years and frankly cannot recall a more pleasant, straight-forward and genuinely positive experience than that which I encountered at this dealership.

Joeser

4 de sep. de 2016

We wanted another Outback and after a less than satisfying experience with the Subaru dealer located within two miles of my home we decided to drive the 29 miles up to Ciocca. That turned out to be a great decision. The day we went we were introduced to Christian who could not have been more helpful. He was polite, well spoken, and was able to answer all of our questions regarding the 2017 Outback models that we were interested in. The selection of vehicles was extensive and Christian was quite willing to let us check out as many vehicles as we wished. In the end we selected a vehicle that met both our needs and budget. I would recommend Ciocca and their pleasant helpful staff, particularly Christian, to anyone looking to purchase a Subaru. We are very happy with our new Outback and pleased with our decision to visit Ciocca Subaru.

Dkers

3 de sep. de 2016

Excellent all round, would definitely go back.I've only owned the car for a day, so we will see about the car, but the salesperson/experience there was awesome!

Sthomas

2 de sep. de 2016

This had been my first brand new car purchase. I was very nervous going in but Greg made this experience amazing and I could not have asked for a better sales person. I would definitely purchase another car from Ciocca and would recommend Greg to anyone! Great experience and I love my new Subaru Legacy.

TH

1 de sep. de 2016

Saw car online, so I contacted dealer. They were prompt with their response, and the price was fair right off the bat. Purchase was simple, love the car, and Tiffany was great. Very knowledgeable about cars and Subarus. It was refreshing to talk to a "car guy" for the sale, not a "sales guy."

Phyllis123

31 de ago. de 2016

We drove all the way from Middlesex County NJ to Allentown PA to get our new Forester. And the trip was well worth it. Not only did the dealership have an extensive inventory from which to choose, but we were offered a fair and hassle free buying experience. Our salesperson, Don Olson was an absolute delight to deal with. Easy going, more than patient, (there were 4 identical Foresters that matched our color and option requirements). We test drove 2, but I swear he would have driven around in all 4 in order for us to come to a final decision! I can't say enough about Don's overall knowledge of the Subaru product and his willingness to answer any of our questions at the point of sale and moving forward. Thank you, Ciocca & Don, we love our new forester!

Unhappy owner

31 de ago. de 2016

Just bought a basic model Subaru Impreza from Ciocca Subaru this past weekend... Car worked flawlessly for the first 300 miles then developed a noise under the car that sounded like a tin can rattling in downshifts.... Took it back thinking it was loose heat guards on the exhaust... It was not... Mechanic had no idea what was going on and had Subaru engineer look at it ... They said its normal !! Lol lol lol you kidding me?? So needless to say I'm an unsatisfied customer that don't want this battle box... Thinking out only has 400 miles I don't unsatisfied customer That they would try to make it right... Lol they wanted me to take a $1500 hit xxx!!! And the automatic one I was going to trade was at near suggested retail price ... How's no sound!!!!! Hopefully this will make one or two of the readers on here that ciocca Subaru is only concerned with $$$$$$$ rather than customer satisfaction

Cool jasmine

29 de ago. de 2016

We were greeted right away at the front entrance by salesperson Nick Mann who helped us pick our new Subaru Forester. He was very informative and knowledgeable and helped us make our decision very quickly after test driving the car,. He showed and explained to us every feature in the Subaru , and we are happy with the service and experience at Ciocca Subaru

Rosemaryve

26 de ago. de 2016

I couldn't decide what vehicle I wanted, but when I test drove the 2016 Impreza I was hooked. It handles like a dream and the service I was given by the staff at Ciocca Subaru was fantastic.

happy customer

25 de ago. de 2016

My ciocca subaru experience was fantastic! Our sales person was Ben Walsh and I could not recommend him more! He was so knowledgeable about the cars and also numbers and processes and he was able to give us options that we hadn't thought of before in order to get the car we wanted at a number we were comfortable with. Everyone from the finance department to the service department seemed so friendly as well! I have been to and worked with other subaru dealerships in the area in the past and had not gotten anywhere close to the customer service that is provided at ciocca. That was my first time trying them out and I will definitely be coming back!

Jeremyr123

24 de ago. de 2016

Great shopping experience. Tiffany was very helpful and patient. Made the entire experience hassle free. Chris was very great Aswell. They even stayed at the dealer ship after hours to ensure I finalized my purchase.

Del and Pat

22 de ago. de 2016

Bought a new Forester for my wife after failing to find the car we wanted at local dealers.Renee from internet sales was very helpful in getting the car we wanted at a fair price.Ben Walsh,sales, was excellent at explaining the car to us and provided a pleasant car buying experience for us

patgol12

21 de ago. de 2016

I had many Subaru cars, first bought from Becker and now Ciocca. The staff is always friendly.I can not tell you how helpful Art is

So Far OK

18 de ago. de 2016

Nick was very professional and responsive, answered all question made the buying experience very pleasant and we would recommend him to friends and family who maybe interested in purchasing a Subaru.

Iam4given

16 de ago. de 2016

Christian is an angel! He was very helpful and courteous to my wife and I. He helped us decide on on the perfect car to fit our every day life. Thank you Christian.

abby6219

15 de ago. de 2016

Shawn helped us through the Internet before we came in. Kyle made leasing my new Subaru easy and was very helpful. Jake made the financing effortless.

timprezae

14 de ago. de 2016

Nick and Gregg did a truly fantastic job in helping me select and finance my new Impreza. I could not be more thankful that I ran into them. The service I received here was tremendously incomparable to all the other dealerships I visited throughout the Lehigh Valley. I highly recommend Ciocca to anyone interested in purchasing a vehicle. Thank you!

karl78

13 de ago. de 2016

nick did his job well with our interest of the vehicle we wanted got the answer we asked while we drove and looked over the car.

Speech83

11 de ago. de 2016

Great car buying experience from the dealership, to Greg and everyone in between. Very friendly, non pushy, they demonstrated they wanted the best for me. I knew what I wanted when I walked through the door and that's exactly what I got. Thanks!

cargalsharon75

10 de ago. de 2016

Our sales person, Tiffany Nagy, was introduced to us immediately upon our arrival. She was efficient, friendly, and very willing to answer all out questions and concerns. The finance persons were also very efficient and accommodating. After the sale was completed, Tiffany offered her contact information so that if any immediate concerns after taking the car home should arise we should contact her and they would be addressed right away. A extremely good car buying experience.!

Cass

10 de ago. de 2016

Kyle and everyone was very helpful in the whole process in buying the Subaru Outback I bought. He provided me with great car buying experience Kyle is true asset,Ciocca Subaru is lucky to have him.New owner Subaru OutbackAndy Wyrodek

dennis922

8 de ago. de 2016

Nick and everyone was very helpful in the whole process in buying the Subaru Legacy I bought. And showing us everything with the new Subaru we bought.

Megan Fisher

8 de ago. de 2016

Working with Jimmy Ofori at Ciocca Subaru was a very enjoyable experience from the first day I was browsing at cars. Once I decided that I wanted to purchase a Legacy with Eye Sight, Jimmy helped find me a car with all the features I wanted, and even the exact color I wanted--Lapis Blue! I ended up with a 2017 Legacy and could not be happier with the car, as well as the helpful and professional service Jimmy provided that made my first buying experience absolutely wonderful. I highly recommend Jimmy and Ciocca Subaru to anyone looking to purchase their dream car!

New honda owner

4 de ago. de 2016

Excellent customer service and great pricing! Would definitely recommend!

Jessica Martin

3 de ago. de 2016

This experience was made easy with the help of Steve Miller and everyone else at Subaru! I love my new Subaru!

Dennis Fenstermaker

3 de ago. de 2016

Everyone was helpful thru the whole process in buying the car. Nick was very helpful showing us everything with the Subaru Legacy.

Stephen Scott

3 de ago. de 2016

Nev Pinnock is a great guy who explained everything we wanted to know. He's everything a Sales Person should be.

James BReslin

3 de ago. de 2016

I get my WRX serviced here all the time and we always have a great experience. We love our Subaru Tech Scott!

stryker123

2 de ago. de 2016

I'll make this review get straight to the point. Frank Renna ( sales) and Mohammed Masud ( finance) were personable, knowledgeable, and very helpful with our decision to trade in our beloved Outback for a 2016 model. Thanks to Shawn Parr for linking us up with Frank. To nay readers of this review-- I highly recommend working with Frank and Mohammed. We walked in planning to check out the new model and drove away with our new Outback. We love it! Thanks to the team at Ciocca for making this happen with their professional, friendly, expeditious, and courteous manner.

andyspex

2 de ago. de 2016

I walked in with an idea of what I wanted in my next car. they first helped fine tune what I was looking for, and answered some questions I had. Anything that they didn't know, they researched. I've been to other dealerships, where they seem to profile you and offer you only what they think you should take. That sort of entitlement didn't seem to exist here. They worked hard to put me in the car I wanted, right down to specific options and color. even with a few road bumps in the process, they worked with me to figure it out, and that sort of customer service goes far, you don't see that everywhere. I will definitely buy my next Subaru here.

RayR1

2 de ago. de 2016

This is my first experience on buying a car through a dealership, it was awesome. Nev was great in helping me get the car I wanted with all the features ,made my experience great! I will continue to come here in the future.

unhappy customer

1 de ago. de 2016

I've been here many times in the past. I came across a few issues that required assistance through the dealership. I've am never able to reach the people I need. The finance department told me they would call me back with information regarding my car and never heard back from them after a month of waiting. I've called my sales person numerous times over the past 5 months and he won't even call me back. You'd think after buying nearly 9 cars from the same sales person you would get some kind of response. Hey how did he know I wasn't calling to buy another car from him. Well funny thing is I was looking for a car and ended up buying from another dealership. I currently have 6 calls into to Ciocca and 4 or 5 emails sent with absolutely no responses from any one of them. Even the used car manager can't follow through with a return call when he says he will. I called Jared in March and still haven't heard back about the service issue with my vehicle. Well definitely can't and won't ever go back there since they can't return contacts or follow up with there long time loyal customers. The only thing they do contact me about is buying more cars. Seems like they are all about taking your money and not helping. AVOID AT ALL COSTS THIS DEALERSHIP! I noticed that they sold off a couple locations. They must really be loosing business. Makes sense if they treat everyone like this. The last time I bought a car here I really felt like it was a bother for them to help me. I drove 2 1/2 hrs and no one would even go over the features in my car and I was rushed out the door and told by finance that if they helped me they would get in trouble. The manager was supposedly at a show that night so it was my problem. I paid off my car and they can't even assist me with getting the title. No one seemed to have it and was sent to a FCU that I never financed with. Good thing I stepped up to take care of their mistakes. It would've take them another 2 1/2 years to fix that problem like my warranty did. I never bough a Certified car because I was never that such a thing existed until I called Subaru of America. Probably would've bought certified. Guess the dealership didn't know about it either.

Park

1 de ago. de 2016

My husband I traded in our mini van and got a new Subaru Outback at Ciocca Subaru in Allentown, PA.Mr. Jeffrey Staver, our sales person, was extremely helpful and professional.It took us only two hours to complete the whole process.Highly recommend!!

Outback purcahse

31 de jul. de 2016

I had some trepidation when I first started looking for a new car this time because it had been over six years since I last did it and I suspected I would now find the cost of a new vehicle to be prohibitive. But I was pleasantly surprised with the experience at Ciocca. Kyle Booser is a polite, articulate and knowledgeable young man with whom I was happy to negotiate. He listened to what I wanted in a vehicle, asked questions and followed up on my inquiries promptly. In a very short time I was able to get the deal I wanted. I would recommend this dealership to any of my friends and acquaintances.

CP

31 de jul. de 2016

Chad Batchelor, Steve Parr Jr., and Ciocca Subaru provided excellent professionalism along with top notch service. I was given an outstanding experience and would recommend Chad and Steve to anyone looking for a car. Thank you!

Stan316

31 de jul. de 2016

Ciocca Subaru was recommended to us by several neighbors. We checked our local Subaru dealers and their inventories were all on the small side. Ciocca was a 45 minute drive from home but well worth it. They had an extensive inventory of all Subaru vehicles. The salesman, Chad Batchelor, was extremely cooperative and answered all our questions. We found the dealers pricing to be exceptionally reasonable probably in part due to their enormous inventory. We highly recommend this dealer.

Len2026

30 de jul. de 2016

The thought of purchasing a new vehicle is always dreadful . The process at Ciocca was definitely simple and quick. Kyle Booser the salesman answered all are questions about the Impreza that we purchased. He was very knowledgeable of all functions on the Impreza and I would recommend him to assist anyone purchasing a vehicle. The entire process was very easy.

idontneedanotheraccount

30 de jul. de 2016

Just purchased our 5th Subaru and our first since Ciocca took it over from the Becker dealership and we were very happy with everything. The benefit of Ciocca's size offers many benefits over a smaller dealership and I was very happy to be surprised that they obviously stress "customer first" to the staff.First class all the way.

Shirl

29 de jul. de 2016

Normally dreading the hassles of a new vehicle purchase, I went into Ciocca Subaru with the same feeelings. Then I started the process with Chad Batchelor. Chad was welcoming and easy to talk to, never making me feel like any of my questions or concerns were too much trouble. Owning one himself, Chad was very knowledgeable about the Crosstrek. His patience put me at ease during my decision making process. I have no reservations in recommending Chad Batchelor in assisting anyone with a vehicle purchase.

AJM123

27 de jul. de 2016

Working with Steve Miller and Jake Marcus was an excellent experience, they made my car buying experience both fun and enjoyable, as well as comfortable. Steve was extremely knowledgable, very friendly and easy to get along with, and went beyond all expectations to ensure that I was fully satisfied with the entire experience. Jake was very professional and made every effort to ensure that I was receiving the best level of service possible from the dealership. Both Steve and Jake showed a solid commitment to ensuring that I was beyond entirely satisified with every aspect of the car buying experience and process, I would recommend both Steve and Jake without hesitation or reservation.

Craig Marshall

26 de jul. de 2016

Want to recognize Sales Associate Nick Spiezio for his professionalism in the purchase of my new Outback. He spent about five hours with me assuring I was able to reach the best deal and payment options. This experience was probably the best of the worst way to spend thirty plus thousand dollars. I would highly recommend anyone looking for a quality vehicle to seek Ciocca first, you won't be disappointed. My son purchased a new Forester from Ciocca and actually convinced me to go there. He absolutely loves his car and I am treasuring mine as well.

Kaylag1690

20 de jul. de 2016

James Ofori was the best salesman I could have asked for. At no point did he pressure me during the process. He and the rest of the team at Ciocca Subaru were great at making the process so fast and easy... especially for a first-time car buyer!! I would recommend Ciocca to anyone.

Colton

17 de jul. de 2016

I just bought a 1998 Honda Prelude 5 Speed from Ciocca Subaru. My sales associate was Alaina and she was very professional throughout the whole process. Overall it was a great experience, I would recommend without a doubt to shop for vehicles at Ciocca Subaru.

Forester in NJ

15 de jul. de 2016

My 2002 Subaru Forester hit 254,000+ miles last month, and although I hated to let it go, I knew the time had come to make the change. Steve Parr, who sold my husband his first Subaru last year introduced me to Jeff Staver. Jeff was extremely easy to work with and went the extra distance to find the exact model I wanted. Even though Ciocca Subaru is over 40 miles from my home in New Jersey, I wouldn't go anywhere else. We've referred at least three other buyers to Ciocca and they've all been very satisfied.

Happy Customer

14 de jul. de 2016

My experience with purchasing a vehicle from the Ciocca team was excellent. There people are all very knowledgeable, courteous and a pleasure to work with. This is the second Subaru I purchased from them and both purchases went very smooth. My salesman. Steve Miller, went out of his way to answer any questions, get me accurate facts, was not pushy, and spent as much time as I needed reviewing the car. He was outstanding. This is an A+ dealership!

kimsbox5

13 de jul. de 2016

Everyone that we worked with at this dealership were very helpful in helping us with our WRX purchase. Nick was a pleasure to work with and very knowledgeable!

Bdl5098

11 de jul. de 2016

The process to buy a new car from Ciocca was so easy and hassle free. Nick answered all of our questions to the fullest and helped us along the way. Jake explained everything in crystal clear detail about all the warranty options. From the initial down payment to reserve the incoming car to driving off the lot it was quick and painless.

wiz 1

11 de jul. de 2016

after checking with and comparing with a dealer in my home town i decided it was worth the extended drive to deal with ciocca. meeting Jeff Staver was a pleasant experience, his knowledge and attention to detail made purchasing a new crosschek from ciocca a no brainer. I would reccomend Jeff and Ciocca to anyone

My3dogs

10 de jul. de 2016

I just bought a Subaru Legacy from Ciocca Subaru. We have had 2 Subarus in the past and my daughter currently has one. Initially I contacted them through their internet sales person, Shawn Parr about a specific vehicle I was looking for. He was very responsive and offered me a competitive price with no pressure. I called him several times with questions and he could not have been nicer. I. decided to purchase the vehicle and Shawn connected us with, Greg Fichter, as our sales professional. I started talking with Shawn on a Thursday and scheduled to pick up my vehicle that Saturday with Greg. Greg immediately reached out to me to answer any questions and I provided him with any information he needed to make our pick up as smooth as possible. As an aside, we live a little over an hour away in New Jersey with several Subaru dealerships in our immediate area. Upon arrival at the dealership on Saturday, Greg greeted us. He was so pleasant and upbeat. He explained my husband and I and interacted with my 15 year old son. The dealership was huge and the inventory is probably larger than all of the Subaru dealers in New Jersey combined. There were many sales professionals there it was a very positive environment compared to other dealerships. We then met with Jake in finance to finalize the paperwork. He was also very nice and low pressure. We went back to Greg and finalized the deal. We then met with one of the delivery specialists who went over the features of the car. He took his time explaining the features and answering our questions. Greg had a bright neon green tag hanging from the rear view mirror with Congrats and my name. This was just an added touch of how they personalize each sale. Greg also came out as we were going over the features of the car to make sure all of our questions were answered before we left. I drove the car home, a little over 1 hour. I love the car and my decision with the color and the features. About 1 hour after we arrived home, Greg called to see how my ride home was and if I had any questions. He answered a couple of questions and told me when I am in the car and have any additional questions to call his cell. I said to my husband, just pinch mewe have never had such a positive experience with a car dealer.In summary, for anyone in New Jersey, or anywhere else, it is well worth the trip to Ciocca in Allentown for a Subaru. Every person we came in contact with from the receptionist on the phone to Greg Fichter our Sales Professional could not have been more pleasant. Their prices can not be beat, nor can their overall customer service philosophy. As someone who is very customer focused, I have to say they have the market beat. Everything was seamless and smooth. I even plan to service my car there because the experience was so positive. Greg was a gem and we will be back for another car for my daughter next year. We will not bother going to any local Subaru dealer but directly to Greg at Ciocca Subaru.

ioabasil17

7 de jul. de 2016

our drive from the Poconos was well worth it! thank you Craig for your help and making our car buying experience pleasant, also taking the time to explain all the new features available in the Forester.

John Drosey

2 de jul. de 2016

It was once again a pleasure dealing with Ciocca . everyone there was very professional. my deal was actually done with Steve Parr over the telephone. It was a very easy deal to make

Richard J Dost

1 de jul. de 2016

I never took the notion of a local dealership seriously. I thought i would buy my next car from the internet. I am on my 4th Subaru so I approached this transaction pretty sure of what I wanted. Ciocca Subaru was a game changer. Capable, professional, and local. Chad our sales person made all the difference. He cleared the way, making selection easy. I look forward to using the service at Ciocca

curtmarge

30 de jun. de 2016

This was the best car experience we ever had on ANY car. Attention to detail that Bob gave us on thevehicle made us feel that this was the car for us. The experience we had at A&T Subaru in Sellersville was a disaster when we purchased the new 2014 Crosstrek. Purchasing our 2016 Crosstrek was much better. The other Ciocca Subaru personnel that were involved in the purchase process were equallyoutstanding. My only complaint is I can only rate at 5 stars but we feel everybody at the Ciocca dealership deserves a 10. Keep up the good work. Two thumbs up.

Corey123123

30 de jun. de 2016

Made the wrong decision of going to another subaru dealership. Greg reassured me that Ciocca was the place for me and provided me with a deal i couldn't refuse! Greg made this entire process a breeze and stress-free. Best car sales representative i have ever had!

asw3987

29 de jun. de 2016

Ciocca was tremendous to work with both in internet communication and in person. Jeff was always prompt and informative online and Kyle made me feel very comfortable in the in-person experience. My new 2016 Legacy runs great and I would recommend to any future car buyers.

2016 Crosstrek

27 de jun. de 2016

I had a great car buying experience working with Greg. He answered all my questions and was always willing to help. I highly recommend working with him if you plan to purchase a car. I love my new 2016 Crosstrek!

imprezzed

27 de jun. de 2016

While shopping around for the best price for my new impreza sport premium, this was the second and last place we stopped at and I couldn't be more impressed with the professionalism and no-nonsense attitude that went with this experience. Super friendly and knowledgeable staff. A++

Jenny99

26 de jun. de 2016

Just purchased my first car, a 2016 Blue Forester, two weeks ago and I had an exceptional experience. At Ciocca Subaru, you're guaranteed to get professional service, transparent pricing, and an enormous inventory of vehicles. Craig was an excellent sales consultant who helped me get through the buying process easily and quickly. I would definitely return for any of my future car purchases and I highly recommend everyone to give them a visit.

sodano13

22 de jun. de 2016

I was there 2 weeks ago looking and WRX"s and christian helped me out a lot with picking the right one! I am n love with my car and would definitely come back again!!

HappyOutback2016

22 de jun. de 2016

We purchased many Subaru's from Bob Pavone at Ciocca, before that when it was Becker. We always felt that we were treated fairly and the whole experience is just excellent. I can't say enough about the Eye-sight system, this is the second vehicle that I've owned with this option on it. The attention to dealer makes the whole buying experience easy to deal with. Living in Bethlehem, I have checked out other dealers.

exbuff65

21 de jun. de 2016

Live 1 mile from the "other lesser" dealer in Lehigh Valley, but tried and was sold on (wife) the 2016 with all the safety features and trade-in od old car. Your dealership is outstanding.

Saccoe1

20 de jun. de 2016

Great teamwork within the dealership. Started the car buying process via Internet with Jeff, who then got me I touch with Nick and it was a wrap from there. Finance and warranty purchases normally are some of the worst things to have to go through when buying a new car but here it wasn't bad and you never felt pressured to have to buy and warranties if you did not want to. Overall a great car buying experience and definitely would recommend Ciocca Subaru.

bryan

17 de jun. de 2016

I worked with Nick Spiezio to purchase a new Subaru Crosstrek. I am not one to enjoy a pushy sales person and the whole haggling process. So working with Nick was a relief. We found the vehicle that suited my needs and we were able to come to an agreement the same day over the phone. All I had to do was come in and sign the paperwork. For this part of the process I worked with Mike Vannote. He was also a pleasure to work with and was even able to get me a lower rate than I was able to get with my bank. So that was much appreciated.I would definitely work with these two again in the future!

Hammond_B3_Guy

17 de jun. de 2016

After exploring a number of car dealerships I found so many that should be working for the Federal Government. A Found only a few that were honest and professional. Of these I would rate Ciocca the highest.

joeylove

13 de jun. de 2016

Traded in my Subaru Legacy for new WRX STI. Transaction went very smooth and dealer offered me a fair deal on my trade. Steve was great to work with as well as the entire staff over at Ciocca Subaru. I am looking forward to working next with their service team.

John

10 de jun. de 2016

I was helped by Greg Fichter and Shawn Parr on my purchase of a 2016 Subaru Outback. The service was outstanding. From learning more about the vehicle through email and the phone, to visiting the dealership and meeting everyone there, the experience was great. The service was exceptional and I thank Greg and Shawn very much for going out of their way to make my purchase great.

Vicki & Ken

10 de jun. de 2016

Greg Fichter was awesome. We came in for a test drive and left with a new Legacy. He made our purchase enjoyable and fun. Everyone who helped us was professional and helpful.

AMANDA COOK

8 de jun. de 2016

I had a great time working with Steve Miller at Ciocca Subaru, he was very easy to get along with and very knowledgeable about the cars...and there was certainly a ton of vehicles. I love my 2016 Crosstrek, I came just expecting to test drive it, and ended up leaving that day with it. Also, I would like to add that I was extremely hot that day and the ice cold water bottles that were handed out were really great. It was an over all wonderful experience, I will definitely be back.

Kymlove420

7 de jun. de 2016

I wish I can give this place a 10 star review! Not only was it fast, but my sales person was exceptionally professional and answered all my questions to a T. I would recommend this place to any and everyone.

Ewessner

7 de jun. de 2016

First time buying a Subaru. Really enjoyed the experience. Worked hard and listened to what I wanted. I would recommend them to anyone looking for a car.

Den

6 de jun. de 2016

I did a lot of research between the Subaru and the Mazda and finally decided on the Crosstrek. I went to two other Subaru dealerships (both about 10 minutes from where I live) and one was informative but that was about it. The other was very good - informative, personable, listened well and provided me with a very good deal on the Crosstrek and my trade-in, but the car was "on route".A good friend of mine, Bill Lauer, encouraged me to take the hour and a half trip to Ciocca. I went out of respect for our friendship, but had no intention of buying a car. Mike Mohr listened to what I wanted and what was already offered, gave me some good professional information to questions I had, showed me some options and then with Steve Parr made me an "offer I could not refuse" on a car that was exactly what I wanted but with some "packages" thrown in - bottom line is great car, with more, for the same price and I could drive it home - which I did. Great people selling and great people servicing (my friend's position) - crucial for me when making such a large investment. Thank you.

cerino's new car

5 de jun. de 2016

it was nice no drama.. i was hopping for lot more on trade in on both cars.. but i got the payment i wanted ..cool

Cmakeslight14

4 de jun. de 2016

I went into Ciocca with no intentions of actually getting a car that day. I wanted to see the possibilities that I had. Andy helped me out so much and was able to put me in a brand new car. I was so happy, I nearly cried. He was so kind, knowledgeable and happy to help me out. Thank you Ciocca Subaru!!

TravisG

2 de jun. de 2016

This was my first car purchase and Nev Pinnock was fantastic. It really was a stress free and easy experience and Nev made me feel welcome. I would definitely recommend Nev and Ciocca Subaru to anyone else looking to purchase a car.Travis & Denise Gerloff

siamcat

2 de jun. de 2016

Our 2016 Subaru Crosstrek is the 5th Subaru we have purchased from Ciocca (formerly Becker) Subaru since 1997. Buying from them has been a very pleasant & stress-free experience. Thank you so much edgar Marin, Fran Renna & Bob Pavone for helping us buy our Crosstrek. we would DEFINITELY buy from Ciocca in the future, and will recommend others to do the same.Bob & Linda Calvosa

Spetersen

2 de jun. de 2016

I am very pleased with my experience at Subaru of Allentown, PA. Car shopping is unpleasant for anyone and for any type of car you purchase. Subaru of Allentown made it as easy as possible. It started with emails and phone calls to the dealership regarding a specific model, color etc. They responded quickly and were knowledgeable about the vehicles they had in stock (which were many). The best price was offered right from the start. We skipped the sales pitches and negotiating of price. The price they offered was the best around in PA as well as Northern NJ. In comparison to the other Subaru dealerships contacted across the two states they excelled in best price, responsiveness to the customer, and knowledge about the vehicle. We only went to the dealership when we knew were were ready to buy. Our experience at the dealership was outstanding as well. We did not wait for a sales rep to be available and he was well informed of our phone conversations without needing to recap the work already done with the manager on the phone. Getting an appraisal for our trade in was quick and they returned with a fair offer that matched the range predicted based on the Blue Book Value. Again there were no deals or scams at play. While waiting for our paperwork to be complete we were comfortable in a customer lounge. The sales rep passed us along to the financial manager who closed the loan and was thorough in his explanation of extended warranty options. Again, I did not feel any pressure to accept these options. I was simply being informed. Finally we were connected to another employee who was a specialist regarding the features of the car. This person set us off to home with the bluetooth connected, navigation system set up and a brief tutorial of the safety features of the car. Each employee was friendly, courteous, knowledgable and extended themselves via email for any additional help that we many need with the car. This was the most pleasant car shopping experience I have to date. Thank you Subaru and Shawn Parr

RyanW

1 de jun. de 2016

Nick was a pleasure to deal with, professional, polite, and well beyond proficient. This was a zero pressure sale. Nick even drove the car to my house afterward because my wife was busy picking up our children. His responsiveness after the sale is also top notch, he is really on top of his game.Mohammad was seamless when dealing with the financing. It's usually awkward when the sales guy passes you off to the finance guy but Mohammad picked up where Nick left off. Personable, straightforward, not what you would expect from the numbers man. Ciocca's employees are a true asset to the company.

AshleyL

31 de may. de 2016

Both Nick Spiezio and Justin Haas made my Ciocca Subaru experience excellent. Nick was transparent and communicated what to expect when purchasing a vehicle from their dealership. I couldn't be happier with my Forester. Justin Haas explained all financing options clearly. Once my new vehicle was sourced, the process was seamless, taking less than two hours of my time. Very efficient and welcoming staff. Highly recommend!

sjeffrey1123

30 de may. de 2016

I drove pass a Subaru Dealer in Berks County to come to Ciocca and it was an amazing experience to say the least. Nev Pinnock was the absolute perfect person to assist my wife and I. I walked in thinking one thing but left informed and confident in the purchase of my new 2016 CrossTrek. Nev is an incredibly humble man who has an even more humble son working in the business. It speaks to his character and professionalism for Ciocca to bring his son on board. Nev Pinnock and Ciocca have my family's business going forward! Also want to thank Mike Vannote and wish he and his wife have a healthy baby boy! ;-)

rvhbooth

30 de may. de 2016

I found working with Ciocca very pleasant. Nev gave me a detailed and thorough overview of the features of the car, and a long test drive on highway and back-roads near the dealership. When it came time to decide and buy, we could conclude everything in 24 hours.

CampCo

30 de may. de 2016

Purchasing an automobile for me has always been an unpleasant and irritating exercise. Dennis Roberti is the consummate professional. He, with his able team in finance and new car preparation, created the perfect transaction...one in which both parties are satisfied with the results. Everyone I dealt with at Ciocca Subaru was friendly and helpful. Mr. Ciocca, you have assembled a winning team. Congratulations.

Ryan Felker

28 de may. de 2016

Ciocca has a customer for life! Our recent purchase was by far the easiest and smoothest car buying process we ever had. No hassle at all! Mr. Nick Spiezio is an awesome salesperson to work with. He helped us with any questions we had with no problems. Nick went out of his way to make sure we had a perfect experience!

Bill

28 de may. de 2016

I met with sales representative Greg Fichter who came highly recommended. Greg met me at the dealership when I arrived and took me for test drives in both the Forrester and Outback. We then went back to back to the dealership and Greg provided me with the leasing options that I requested. After making my decision, finalizing the leasing arrangements with Mohammad Masud took little time. the whole process from start to finish to less than three hours. When I came to pick my vehicle up the following Saturday, Greg was again there to meet me and the final walk through took only minutes.Greg was pleasant and knowledgeable and I never felt pressured. Greg is a good guy and I would recommend him to anyone looking to purchase a Subaru.

Ryan_Potter

27 de may. de 2016

Very friendly and helpful. Easy to relate with. Morgan got back with me during my search in a very efficient and timely manner. I couldn't personally recommend anyone else at the dealership.Thanks,Potter

Brutally Honest

26 de may. de 2016

Why go through the hassle of providing people with a Ciocca Promise card for free oil changes service deals and such if every time i needed my oil changed in the first year of owning the car when i try to get it done they tell me they cant look it up they dont know if I bought the car from Ciocca. NO NOPE CANT all i hear after purchasing the car. Funny how the YES YES turns to NO NO after the sales done. Why did you even mail me this Ciocca Promise card if your not going to honer it. First and last time I buy at any Ciocca

Brutally honest

26 de may. de 2016

First and last time buying at Ciocca twice in the first year owning a car from this place i tried to make an appointment for my free oil change with my Ciocca Promise card still valid to this day and twice after being told i can no cant nope no I just went down the street to quick change. I guess Ciocca needs an IT guy to teach them how to use computers. If you cant honer your Ciocca Promise you shouldnt use it to sell cars.

KassieHertzog

24 de may. de 2016

Frank was awesome! He gave me exactly what I wanted! My family is now refusing to go anywhere else for a car! We love ciocca!

riley, denise123

24 de may. de 2016

Our experience was excellent because of Nev. We felt like we knew him all our lives. He was so personable and helpful. He explained every detail of the car. I would definitely let our friends know about Ciocca and Nev. Denise and Mike Riley

Lost Customer

18 de may. de 2016

Why did you call me yesterday to ask me when I was coming to test drive the car so you can get it ready for me to drive? When I arrived at the dealership, I was told the car was sold two days ago? I could not redeem my certificate for the 25 dollar gift card because the car I wanted to drive was not there and maybe didn't even exist. Took me 20 mile drive to and from for nothing. I will be filing a complaint with Subaru management and the better business bureau. This is what is called bait and switch and is an unethical business practice in Pennsylvania. I did buy a Subaru at a Honda dealer later last night and guess where I'm NOT getting it serviced at? I was also an existing customer of ciocca Subaru and Volkswagen and needless to say, will not be patronizing any ciocca dealerships in the future and will share my story with my friends. Thanks for wasting my time !!! Greg Souders >

Jimbo PA

17 de may. de 2016

My experience with Ciocca was great from start to finish. Greg (sales), Shawn (internet), Austin (delivery specialist), and Mohammed (finance) were all excellent, courteous, knowledgeable, and efficient. This was the first new car we ever bought and we did our research which brought us to Ciocca. Excellent team work to bring us a our Outback. Thanks, guys.

paperwork

17 de may. de 2016

We bought a Forrester 8 months ago and still no paper work. I went back into the dealership over a week ago and asked why. I was shocked by the lack of professionalism and common courtesy we were met with.The person at the dealership took our purchase agreement copied it and said I'll give it to the person that handles it and just walked away. To this date I have received no follow up call to see if it was resolved and I still have no paperwork. When we bought the car our salesman was very helpful and we did have a good experience, so much so I referred a friend and he also purchased a car from them. its a shame that the management or at least the person I had the misfortune of encountering are so rude.My wife and I do like Subaru's but I can assure you I will never refer anyone or buy another vehicle from this dealership.

jcook

15 de may. de 2016

Great experience Dennis and everyone were very helpful . The hole process went very well I will encourage my friends to buy a car at Ciocca.

Morrissey

12 de may. de 2016

Jimmy, Shawn and the rest of the crew at Ciocca went above and beyond to make sure my brand new Impreza Sport Ltd was exactly as ordered. I wanted it with all the bells and whistles and they made sure it was fitted out beautifully. When one accessory wasn't available, they sent me home with a loaner car and accommodated my busy schedule. Thanks team!

Nate

12 de may. de 2016

Drove up from Devon PA to lease a new Subaru Legacy. Ciocca had the best price of any dealer in the area and the transaction was seamless.

joeylig

11 de may. de 2016

This is the first Subaru I've ever bought and I was extremely pleased with Ciocca. They were easy to deal with and offered a fair price. I would highly recommend Ciocca Subaru!

CATH99

10 de may. de 2016

Our buying experience with Greg Fichter was very pleasant. I can't think of a better way to rate a dealer ship and the sales professionals that are part of their team than to say we will go back to Ciocca for any vehicle we purchase in the future.Thanks, it was our pleasure!

Willy Dittmar

9 de may. de 2016

Donald OlsonIII was our sales person. He explained the process showed us the exact car my wife wanted. Took us for a test drive and explained some of the features as well as the reasons to purchase a Subaru. I have had six Volvos in the past years so I was concerned about the safety as well as the quality of ride. Don as well as the new car assured my concerns were not warranted. After the drive Don informed us of the price gave us a price for our trade and we signed the paperwork. Mohamed was the next person we saw who explained the financing in a manner that was understandable as well as explaining all of the finance options we had. We chose the one we liked and mover on to John. I do not remember his last name but my wife would. John explained how the controls of the car worked as well as the touch screen which was confusing. John was very patient and went over the same thing/process several times until my wife sort of got it. Then he said that he would be holding a class to go over everything again and gave her a book to write her questions in for the class. Outstanding!! My wife and I are not only pleased with our new Subaru but were completely impressed with the sales staff and their ability to make our purchase easy and pleasing. When I am ready to purchase a new car for myself I will be calling Don and Ciocca. Thank You Willy Dittmar

Subby_for_life

8 de may. de 2016

This is the 2nd Subaru that I have purchased. This time they had to get it from a Philly dealer and they had it the next day. The best Salesperson I have ever dealt with is Art Berger. Have purchased through him twice and in a couple of years when my son graduates from college I will be back there to get him his first new vehicle. He is driving Subaru with 110k on it now. He will like the rewards of graduation and driving a new one.

Jacob2016

6 de may. de 2016

They staff member who help get a car where the.best I've ever delt witth they answer all questions with great detail the finance specialist help with make plan than fix my budget..The Ciocca Subura made buying enjoyable thank u to all.

Patricia

4 de may. de 2016

Ron Iwanicki was the perfect salesperson. He was knowledgeable and pointed out all the features and answered our questions. He did not pressure us in any way. The only negative we experienced was with the sales person for the extended warranty coverage, who was high pressure. Mr. Ciocca was helpful in resolving an impasse that had us ready to "walk".

Patrickjames1201

3 de may. de 2016

Frank was awesome. Very helpful. Didn't beat around the bush or try to sell and push anything on me. He even brought me a phone charger while I was waiting for my new car and fed me lunch. Cool guy. If you're in for a new car ask for frank. Mohammad was my finance salesman. He made things quick painless and was very clear on what everything meant. All around great team there. You won't be disappointed.

Dianek

3 de may. de 2016

I gave an excellent review because everyone at ciocca subaru was respectful courteous pleasant and honest. I will recommend this dealership to my friends and family without any reservations. We loved our experience and will definitely come back for our next subaru.

LisaO

2 de may. de 2016

Steve was very helpful without pressuring me to buy. He was very knowledgeable and patient. Steve even came in on his day off so that I could pick up my new car.

caryn1

2 de may. de 2016

This is now the third vehicle our family has purchased from this dealership and the service and ease of purchase just keeps getting better! Nick Mann was very professional and so easy to deal with that it made buying our Forester a stress free experience. Jared was also wonderful and the courtesy and customer service at Ciocca is exceptional. Will definitely recommend Nick to anyone I know that is looking to buy a Subaru! Love my new car!!!

Chrisesq91

2 de may. de 2016

I travelled out of state to this dealership and don't regret it one bit. The staff there were extremely welcoming and professional. They made my first car purchase experience go very smooth. They went out of their way to help me get the best deal on an awesome car.

Natashia Drumbore

2 de may. de 2016

My recent experience at Ciocca Subaru was amazing, all thanks to Nick Mann. He found the exact car that I wanted and had it ready for me sooner than expected. I love my new Subaru!!!

marlene7

1 de may. de 2016

My experience made me feel like I was a number one customer. If it would not have been for Steve Parr, Jr. I don't think I would have left that day with a purchase of a new Forester. ( I had originally come in for inspection of my 2012 Legacy) I gave him specifics of what I wanted and he delivered!! Then on to my main salesperson, Bob Pavone. I have been dealing with him since I purchased my first Subaru in 1996. This is my 7th Subaru and my families 14th purchase of Subaru's and all with the same salesperson. That must tell you something about Bob.

Petez48

1 de may. de 2016

My experience at Ciocca couldn't have been more enjoyable. Great salesman(Nick Mann) & staff. This team runs like a well oiled machine. Love the loaner car! Thanks Ciocca!

Betsy

29 de abr. de 2016

Thanks to my salesman Dennis Roberti, he made my car purchase simple and easy. He located the car I wanted on the lot. In a matter of two hours the car was prepped, cleaned and inspected I drove it home that evening. I would highly recommend this dealership and salesman.

Roxanne

28 de abr. de 2016

I was able to test drive several Subaru models and when I decided the Outback was the one for me, Steve Miller found the 2016 vehicle with the package I was looking for and it was in stock! Car shopping can be pressure- filled and stressful but Steve, Ray and Mohammad made it a painless one and even stayed past closing time so the purchase could be finalized. This was greatly appreciated as I did travel about an hour to the dealership. I highly recommend this dealership and have no doubt I will return in the future.

limi84

27 de abr. de 2016

My car buying experience was wonderful. Greg was very welcoming,helpful and always had a smile on his face. He asked me what I was looking for I was trying to decide between a Crostrek and Impreza hatchback. He did a phenomenal job giving me his expertise on both. It was truly a pleasure getting to know. I would highly recommend him......Thanks Brian

MannyMe

26 de abr. de 2016

Stay away from this dealership. Probably the worst buying experience ever.

Teresa

26 de abr. de 2016

I really do not enjoy car shopping! I decided to look at Ciocca Subaru in Allentown because of the great online reviews that everyone gave the dealership. I can honestly say that I am so glad I decided to give Ciocca a try! My salesman was Nev Pinnock. He greeted me in the parking lot and made the entire experience about me and what I was looking for. He was very honest and I never felt intimidated or pressured. Every person I encountered was courteous and helpful. The dealership was very busy and Nev sat and talked with me while my car was being detailed and while I was waiting for finance. I highly recommend Nev and the Ciocca dealership, and I know I will be visiting them the next time I need to purchase a car...give them a try!

Dwayne & Sue

26 de abr. de 2016

Our salesman was Scott Broda, who btw did an outstanding job. It was great to see/talk with Bob Pavone who sold us our Subaru 25+ years ago. Thumbs up to Mike Vannote for his knowledge & humor. We certainly would NOT hesitate to buy again or recommend. Everyone was extremely nice & friendly. Loving our Subaru Outback...thanks to all Ciocca employees!!!

cabindr

26 de abr. de 2016

We purchased A new Subaru Legacy and a new Subaru Outback in less than a years time! Extremely courteous sales people who were well versed with their product line. This is a top notch dealership.We highly recommend them.

sperin

24 de abr. de 2016

Ciocca Subaru has a very nice dealership, friendly staff and plenty of inventory to choose from. Everyone we dealt with was friendly and helpful, and they worked hard for our business. Dennis Roberti is an awesome salesman!! Thanks for making the car buying experience fun and enjoyable.

Catherine1217

23 de abr. de 2016

Great service. Waiter long but I got the car I want it the same day. Definitely I recommend this place to my friends and family. I love my new car.

Xander29

22 de abr. de 2016

Ciocca is by far the best car shopping experience over ever had! Everyone was nice and made me feel so comfortable!!! Greg was the best salesman

boyseloi

22 de abr. de 2016

They are super efficient and had the best price. Mike Mohr gave us excellent service. The whole buying experience was stress free. Thank you!!!!!!!!!!!!!!1

Chuckainpa

22 de abr. de 2016

Last July we took our 2005 Forester in to have the timing belt replaced. While driving the vehicle the car just died. They told us it must be the alternator so that got replaced pro bono. Here it is 9 months later I am told by the shop who serviced the power steering motor that there sounds like a loose bearing in the alternator.Alternators are suppose to last 100,000-150,000. Someone tell my a reasonable reason why the alternator would go in 9 months/6,000 miles. Worst service center ever!

TRStefl

21 de abr. de 2016

In February, my 7 month old Subaru was TOTALED in an accident. My Impreza was outstanding and saved my life. Through the next 8 weeks Ciocca Subaru was there every step of the way to provide a loaner car, help me find a replacement and deliver everything I requested AND AN EXCELLENT DEAL. I would like to personally thank Steve Broda most of all for his hard work and taking my abuse. my second car from Scott. Also, Steve Parr GM, Greg Ciocca Jr, Jake Marcus, Nicole Vierra for not only OUTSTANDING SERVICE, but COMPASSION getting me though after my accident. THANKS CIOCCA!!!!!!!!

Frock123

19 de abr. de 2016

I had a very pleasant experience at ciocca . Just leased a impresa for my daughter . Every one was very helpful. Thank you to every one there

Bear man mt pocono

18 de abr. de 2016

Exceptional service. To truly know if a dealership is exceptional sometimes it takes having issues. Anyone can sell you a car but standing by the car and resolving issues is only accomplished through a truly caring staff and ownership that is second to none. I wholeheartedly recommend ciocca subaru to anyone looking for service commitment and an understanding of what it takes to run a successful business . And taking care of their customers seems to be their business

Kelly M

18 de abr. de 2016

I will never forget how Neville(Nev)Pinnock greeted me and my son at the entrance,because we had just left a dealer where they were too busy giving staff multiple keys to move cars instead of being attentive to our request. I took note of Nev's professionalism and knowledge. This was my son's first car purchase. He said he learned a lot from Nev. He's been ecstatic about his Honda Accord Ex since the purchase. Thanks Nev you are top-notch! Kelly M.

BusdriverBOB

17 de abr. de 2016

I was in the market for a new Subaru Forrester. The first dealership I visited I felt really pressured. The sales person was very pushy. I decided to try Ciocca. Scott Broda was outside as I pulled up. Greeted me and the sales experience began. He knew everything about the car. Pricing was right on the money (as I had done my own figures prior). Hats off to Ray Alvarado for finding the car I wanted. Also thanks to Jake Marcus for making the paperwork painless. Jake was also very good at explaining all options to me. Also thanks to Austin for explaining all the features of this marvelous 2016 Subaru Forrester.Service department, not so sure. Bad experience this week. Had to return car for some final preps and was promised the car Thursday morning at 7:30am. Arrived to return rental and pick up my finished car. NOT READY!!! A simple telephone call on Wednesday afternoon would have prevented my aggrivation!!! Customer service.All in all I was very pleased with the dealership. Special thanks to my great Salesman Scott Broda for bringing my finished car to my place of employment which saved me another trip back to the dealer!!

Tim S.

16 de abr. de 2016

I just bought a used 2014 Subaru outback I found on cars.com from this Ciocca Subaru. Right from the get-go, their internet team was very responsive to my questions. I drove down to the dealership, for my test drive appointment, where everything was ready for me...all very efficient. Bob Pavone was my salesman, and he was a big part in making this such a pleasant experience. He was very knowledgeable, and not at all pushy. I had an even better experience on my trip to purchase the vehicle. The Business Manager, took the time to explain everything, without pushing anything. Only downside is that there is major construction going on at the dealership now, so the lot is cramped...but I bet the new dealership will be amazing. I would absolutely buy another vehicle from Ciocca...especially if Bob was my salesman

Shain Smith

16 de abr. de 2016

What a great experience, Everyone from start to finish made the purchase of our new car a great experience!! Our follow up visit was just as pleasant an experience.

Jz

16 de abr. de 2016

I mainly negotiated the price with Jeff via email. The whole negotiation took about a week and Jeff was able to offer me a price that no other dealers in my a 200-mile radius could match.There was no any infamous dealer tricks in the whole process. Everybody we dealt with were helpful and professional. I would recommend anyone in the market for a subaru to give Ciocca a try. You will not get disappointed.

billtrain

15 de abr. de 2016

Working with the team was a pleasurable experience. Everyone was truly professional and courteous. The staff was very helpful making sure that my new Outback was taken care of the way I wanted.

Pam Allen

14 de abr. de 2016

This is my 2nd vehicle from Ciocca. I was pleased with my 1st purchase, so I went back again. My 2nd visit was phenomenal. Sayed Ahmed is amazing!! My son wanted a standard suv, but never drove one. Sayed Ahmed let us take the vehicle home so my son could drive it around to make sure this is what he wanted. Needless to say, standard wasn't for him, so Sayed put him in the same vehicle but automatic version. My son loves it!! Thanks to the time, patience & compassion that he showed us is something that is priceless. He truly cared about us & my son's needs. Sayed is a very caring, individual who truly cares about his customers wants. He has made our experience a memorable one. I brag about him to everyone that will listen. Ciocca has made our car buying exceptional, they truly care about the customers needs, not just selling cars. Thanks Sayed, your an exceptional person, thanks for all your time & the awesome deal you gave us. You Rock Sayed & Ciocca!!

Izabelaplum

14 de abr. de 2016

This was my first experience with Subaru Dealership. I must say I was really impressed how open andwilling to work with me they were. My Sales person Nick Mann was great. He was friendly , knowledgeable and most of all he worked with us to make sure we were happy with the purchase.Love my new car. Thank you Ciocca Subaru.

Newowner122

14 de abr. de 2016

I was at ease working with Don. We were able to come to terms that were within my budget.I would recommend him to my friends.

Ripsdad

13 de abr. de 2016

Steve: Thank you and your staff for all your efforts in making my buying experience a rewarding one. Steve Miller, Nicole Viera, Austin, Steve Jr, Tom O'Donnell and yourself (and several others) -- you all took that extra-step to make me delighted with my purchase. Everyone I came in contact with, was pleasant, helpful, and showed that they truly enjoyed working at Ciocca. Greatly impressed with your dealership and your staff. Again, I truly appreciate everyone efforts -- and the fact that it never really seemed like an effort for any of you.

Gina cramsey

12 de abr. de 2016

My experience at Ciocca Subaru was a good one. Nev answered all my questions honestly. He was very patient with me.I pulled onto the lot just to look. Well i never thought i would be driving off the lot that same night in a new CrossTrek. Thank you Ciocca Subaru.

Rosie

11 de abr. de 2016

Jeff Staver was recommended to us from friends. Jeff made our experience wonderful from the start. I dread getting a new car more than going to the dentist. However, Jeff made our experience smooth and painless! He worked hard to get the monthly payment at our price range. He accommodated us with our crazy hours. Everyone was so friendly and accommodating from the secretaries to Austin and Mike in financing. Everyone had a smile on their face , which showed us it is a pleasant place to work. We know our car is safe and one of the best out there because we visited the LV car show as part of our research. When my husband can fit well in a car, it is one for us. We are excited to attend a class with Austin soon. Kudos to Jeff Staver!!!

Subaru on the Go

11 de abr. de 2016

My husband and I just bought a new Outback from Ciocca in Allentown. They worked with us to make this happen within our monthly price range, including features such as a bike rack, and all in the most efficient and timely manner. Never been easier to buy a car. Thank you Ciocca.

richard zeruth jr

10 de abr. de 2016

it started with our sales consultant Edgar Marin he was so helpful and now's his job well.and didn't let anything out. everyone was so nice.would recommend this dealership to anyone.

unhappy customer

6 de abr. de 2016

I bought 3 cars in 2015. 1 was damaged at lot and the other 2 were consistently taking repairs. I have 1 of them left and in 3 months over $5,000 in repairs and back in for more repairs now. I got a professional review from another mechanic saying that theres enough evidence to prove the vehicle was sold with the problems. Ive given the dealer the benefit on the first 2 but after a third time. Never again, I even called to get service under warranty and was told not to wory about it that it was normal for the car. 200 miles later, now out of warranty im paying those $1,000s in repairs. Also found out my interest rates were a rip off. I can get rates 60% lower on my own than they would give. I was given a rate at over 6%. I could've got my own financing for only 2.75% on a used car. Watch out. They are happy to get the deals and make them sound good, but the truth underneath is far from honest, integrity, and truth. If you buy here expect costly repairs. Ive spent over 50% of the cars value in major repairs.

Jim & Cheryl

4 de abr. de 2016

Couldn't be more pleased with a dealership. Everyone was so helpful and courteous. Great service and friendly staff. Would definitely buy there again. More than happy with our experience.

Jeff & Cheryl S

4 de abr. de 2016

This was our first experience dealing with a Subaru auto and Subaru dealership so we were not familiar as to what to expect. All our apprehensions were put to ease with our first introduction with Mike Mohr during out 2016 visit to the LV Auto show as well as our meeting at the dealership the following week. He was very well versed at explaining the Subaru model we were interested in but also answered our every question with no hesitation.The Legacy model we chose has met our needs very well so far.

R. George

29 de mar. de 2016

Overall an easy experience with very little pressure. I highly recommend this dealership to anyone. Mike was very informative, communicated well with me through out the process, answered all of my questions and was flexible and meeting my requests.

Mike M

24 de mar. de 2016

From the first interaction online through delivery, it was a great experience! I had been interested in a new car for a few months and scheduled a test drive online for a Subaru Legacy 2.5i Limited with navigation. I received a response immediately letting me know I would hear from someone during normal business hours the following day. Sure enough, a nice email was sent to me asking if I had any questions. I set a time on a Saturday morning to come in for my test drive. I arrived in the showroom, checked in and was greeted by Nick Mann who would assist me throughout the rest of the purchase. He showed me the Legacy I was interested in and allowed me to go on a test drive both on local roads and on the highway. He explained the car to me and made me feel at ease. Upon arrival back at the dealer, he asked if I would like to go over numbers and such. Never once did I feel like I was being forced to purchase which I really appreciated!! I followed up with him the following week via text message (which was a huge plus since it is hard to talk on the phone due to my job or in person due to my hours). I even had found another offer at a competing dealer that was better. Ciocca stands by when they say, They won't be Undersold! Nick came back to me saying they would match the offer! On the day of the delivery, I noticed a few scratches in my Legacy. Not only did Nick apologize, but so did Ray the sales manager. He came out and took pictures of the scratches, apologized, and promised this would be fixed. I was even impressed with Sara the delivery specialist who went over any questions I had about the car. She even scheduled a visit for me to return and answer anymore questions that would come up after driving my car for a few weeks. I've been with others when they purchased vehicles from other dealers and have heard horror stories of poor deals and even been chased on the lot to purchase a vehicle. Not at Ciocca! You're treated with respect here by down to earth employees who want to make the car buying experience as smooth and stress free as possible.

Daniel Elefante

24 de mar. de 2016

Begining with Nicole Vieria, Online Advisor, followed by Frank Renna, Sales Specialist the negotiation process was no nonsence and smooth. The car orientation by Sara Diefenderfer topped our experience off leaving us satisfied that we got a fair price and extraordinary service and understanding the new features our Legacy.

Dennis

24 de mar. de 2016

I nominate Greg Fichter as the Sales Specialist of the Year. At a dealership that prides itself on customer service, this guy is Exhibit A. Greg is not your typical car salesperson. He redefines the traditional car buying experience. His enthusiasm for his job and his customers is evident from the moment you meet him. He obviously loves what he does for a living. And it showed in the way he treated me more like a friend than a customer. He was courteous, attentive, knowledgeable, and a darn nice guy. The kind of salesperson you can recommend to your family and friends with absolute confidence. Gregs commitment to customer satisfaction is exemplary. He made me feel like the main reason he came to work on the day I was there was to make sure I was completely happy with the Outback I purchased. Minutes after meeting him, I knew I had made the right decision to drive the 180 miles from my home in Severna Park, Maryland to Ciocca. The deal and Greg were worth every mile.His tutorial on the features of the Outback including the Navigation system, StarLink, and EyeSight was excellent. He went over everything on the instrument panel, all the gauges, and controls, very thoroughly and methodically. He patiently answered every one of my many questions and made sure I understood every one of his answers. Before I left the dealership I was familiar with all of the Outbacks bells and whistles and how to use them. On a scale of 1 to 10, Greg is an 11. He personifies outstanding customer service and is truly and authentically exceptional.

thathoad604

23 de mar. de 2016

This is my very first new car and I was very nervous about the entire experience. I have to say that oursalesman Chad Batchelor was very professional. From start to finish he was there every step of the way. We came in later at night and received our car after closing, Chad stayed until we left the lot. Also the financial guy, (I'm sorry I can remember his name) he was so helpful as well. I did not feel rushed or pressured at any point. I would definitely recommend Ciocca to anyone looking to buy a new or used car.

foresterfamily

21 de mar. de 2016

We had such a great experience when purchasing our Forester. Nev Pinnock was knowledgeable and a pleasure to work with. He made us feel welcome and at home during the experience. The whole process was very efficient from test driving to financing with Mohammad Masud. We were really glad that Sara Diefenderfer even explained all the details of the car before we drove away. We would definitely recommend this dealership to friends and family!

barrios95

21 de mar. de 2016

I had a great buying experience at Ciocca Subaru. The staff was very professional and I felt very welcomed at the dealership. Special thanks to Jimmy Ofori, Shawn Parr, Steve Parr, and Chris Kosich for making my buying experience a great one!!

Carnew2

18 de mar. de 2016

I love my new Subaru Crostrek!!!! Edgar Marin was so helpful and really patient with me. I never felt pushed or forced at at all. I will definitely come back to Ciocca for my next Subaru. Chris K. in the finance dept was also super friendly and very patient!

djaindl

18 de mar. de 2016

No need for a long review, Nev Pinnock was incredible and helped my first car buying experience go smoothly. All Ciocca Dealerships are excellent. I wouldn't go to any other dealership for a car or service. I'm in love with my new impreza, first subaru in my life and I'm beyond pleased.

Ebird

17 de mar. de 2016

Car looked good in pictures. Had a lot of scratches when I saw it in person

ShellyRu

16 de mar. de 2016

From the moment I stepped onto their lot, I felt at ease and did not have the typical experience of being overwhelmed with pushy salesmen and unnecessary information. Chad Batchelor's extensive knowledge and easy-going attitude made me feel confident in the vehicle I choose to test drive, and eventually drive home. Absolutely love my new Crosstrek!

subaru

14 de mar. de 2016

We purchased our 2016 Subaru Legacy, our second one in four years. Mike Mohr was our salesperson with both purchases. We highly recommend him for his friendly, personable, expertise experience.Valarie

Habana

14 de mar. de 2016

When you look up service in the dictionary siocca Subaru will pop up .Ben Walsh my salesman was awesome . I love my Subaru forester Robert

chipper1

14 de mar. de 2016

I had an excellent experience at Ciocca Subaru in Allentown. Everyone I dealt with was super friendly, informative, and helpful. I dealt directly with Christian Rivera, and he was a pleasure to work with. He made sure all my questions were answered and provided me with a great deal of knowledge about my Subaru and about the different options there are with leasing and buying.

Susan R

12 de mar. de 2016

I went to Ciocca Subaru with the thought of buying a pre-owned Subaru. I was very nervous starting out, due to High pressure salespeople we all have dealt with at one time or another. This was not the case at all at Ciocca. Bob Pavone, my sales representative was to nice and helpful and made me feel at ease right from the very first Hello. He actually put me into a NEW Crosstrek which met my budget perfectly and I absolutely love it! As I interacted with other staff members there everyone was very nice!I Highly recommend Ciocca Subaru and especially Bob Pavone!

Iditalover

11 de mar. de 2016

Never thought I'd be getting a new Subaru Forester for Leap Year, but I did. My husband decided, may up his mind and it was the easiest and smoothest transaction ever. Chad Bachelor made it really worth our while!!! Chad, you rock!

Sandimosk

11 de mar. de 2016

What a fun experience! Best car buying experience EVER!!! Greg was very patient, informative, and most importantly no pressure. I would highly recommend him and Ciocca Subaru.

kmoyer2016

11 de mar. de 2016

My husband and I went with our sons girlfriend to purchase her first vehicle at a dealership. We were all a bit apprehensive because buying a car can be so stressful. We could not have stumbled into a better dealership! Our salesman was Mike Mohr. He was so nice, polite, patient, and had a great sense of humor. This immediately put us all at ease. He explained things to us in a that was easy to understand. He helped our sons girlfriend get into the perfect car. Everyone from sales, the managers and finance was absolutely wonderful to work with. We were treated with the utmost respect. This was without a doubt the best car buying experience ever! Mike truly went the extra mile. We are so appreciative and grateful for everything that Mike and the Ciocca dealership did for us. If anyone reading this is on the fence about coming to Ciocca to purchase a vehicle, please know that you will not be disappointed. Ciocca should be the first place you go!!!

Cher2016

9 de mar. de 2016

I couldn't be happier with the sale staff, my experience was super! They made me a great deal that I was very happy with. Great place to purchase a subaru!

emetz152

9 de mar. de 2016

I cannot put into words, how much I appreciate the staff at Ciocca. Honestly, I hate everything about buying a car, it makes me a nervous wreck. Everybody we came in contact with at Ciocca, was extremely kind and helpful! They made buying my car a much easier process. They were able to answer every single question we had and made sure we were happy customers in the end. Our salesman, Mike Mohr, truly went above and beyond for us! No one was pushy and we were able to take our time looking for a car. I really appreciate everything he did for us and I can't thank him and the staff enough, for all they have done. I have already recommended Ciocca to others who are searching for cars! This is a fantastic place to go!

impreza

7 de mar. de 2016

I was hesitant purchasing a new car, not a process I enjoy.I cannot say enough goods things about my salesperson Ben Walsh.Without exception there was no time that I was not accommodated with any request I made. I have the prefect car for me and the most pleasurable experience purchasing it.Jake in finance and Sarah in customer service were also outstanding.

XA351GT

6 de mar. de 2016

My wife an I purchased a 2016 Crosstrek. We had been looking at a car for her for over a year. She kept coming back to the Crosstrek as what she liked best. So now we knew what we wanted , it was a matter of finding exactly what we wanted. I had tried 3 dealers in my area , None had what we wanted in all areas. So I searched Autotrader and they showed that Ciocca had not 1 ,but 2 of the exact car . So I contacted the dealership through their website. The internet spokesperson answered all my questions and set up a appointment for us to test drive the car. The next day we showed up at the dealership , we went to the car that had my name on it reserving it for us, which I thought was a fantastic touch. We test drove the car as our salesman Andy explained all the features of the car. We decided it was the one for us, We had a few more options that we wanted and they added them to the car as we filled out the paperwork. Then finance took over and we secured the loan and were ready to head home with our 1st brand new car in almost 30 years. Everyone at the store was very nice ,making sure that everything was as great as it could be. In closing I will most definitely encourage anyone who is considering a Subaru to check with Ciocca 1st. They have a huge inventory of cars so it is very likely they will have exactly the one your looking for.

happy skeptic

6 de mar. de 2016

I contacted Ciocca Subaru through their website and spoke with Jeff. He answered all my questions directly - never any of the usual 'sales-sy' answers you get at most car dealerships. He confirmed the availability of the exact vehicle I wanted and we essentially negotiated a price over the phone that they honored when I arrived at the dealership. I was traveling from NYC and wanted to make sure it was worth the 2+ hour drive. Jeff put me in contact with Frank Renna. Frank was honest and straightforward. No gimmicks and no attempts to increase price or sell me anything that I did not want. He was proactive in starting my paperwork and contacted my insurance company ahead of time to prepare as much as possible so that I would be able to walk out of the dealership as efficiently as possible (which is what I wanted). I appreciate that he was helping me do that (instead of what other car dealerships typically do - waste a lot of my time trying to sell me things I did not want). It was a cold day and Frank even heated up the car for us so it was warm for us once we got in! I needed financing for my vehicle - the only thing about my experience that could've have been better was the wait time to see the finance person, Chris. The dealership was extremely busy - a lot of people there on the coldest day of the winter - so it was understandable. I got there an hour before close around 5pm on a Saturday and we were the last customers leaving there around 8pm. Chris, however was great just like everyone we worked with at Ciocca. He is honest and friendly. My wife and I brought our 3-yr old son along because we didn't have a babysitter to watch him. He was getting impatient after a few hours of waiting. Chris was friendly with my son and help us keep him engaged so he was happy. When 3-yr old is happy, mommy and daddy are happy too. I NEVER buy extended warranty or maintenance packages but Chris was so honest and was very capable of articulating value of those packages. He NEVER pressured me with any of the words that typical salesmen used and that ultimately convinced me to buy the packages. Overall, I love my new Subaru and think they offer the best vehicle for the price. I will look at this brand in the future, but most importantly, I will go to Ciocca Subaru first (even if I have to drive over 2 hours to get there) because of the great service, the honesty of the people working there. I highly recommend to my friends and everyone buying a car to consider Ciocca first. I did not get compensated in any way to write this review.

Funkyyouthmin

5 de mar. de 2016

Greg is down to earth and a great person to work with. He made the process easy and fun! Make sure to ask him about his Dog! Thanks for everything!!!

mybluebirdflys

3 de mar. de 2016

Greg was insightful and uplifting. I felt as if buying my new car was a breeze, like there was no pressure. I would recommend anyone looking to buy a car from Ciocca Subaru to choose him as their salesman, no one is more personable.

dms

2 de mar. de 2016

We had a agreed on an internet price, but did not expect to drive the Forester home that day! We did. Even negotiating the trade was fair.

laly2160629

1 de mar. de 2016

If you're looking to lease or buy, Ciocca Subaru is the best place to look!!! Not only is the staff super friendly and helpful, they have a lot of beautiful cars in stock!!! Ask for Chad, he was very knowledgeable and professional. Most people have told me their car shopping nightmares, my experience was great, from start to finish!!!

lindsey13

29 de feb. de 2016

The customer service was above and beyond my best expectations. Nev spent the better part of a Saturday helping me find exactly the right car. Usually looking for cars is stressful but this was actually fun. I also got a fair trade in price for my old legacy. I am happy to be in my new crosstrek. Thank you Neville!

pinky

27 de feb. de 2016

I would recommend this dealership. Everyone is friendly and helpful. The first time I visited, I was just looking. The salesperson took tome to show me cars, answer questions but there was no pressure to buy. When I returned to buy, the sales person was busy and turned me over to another peron rather than make me wait.. Scott Broda wa also very helpful, not high pressure. He spent ample time explaining the car when I picked it up.

Carguy17

26 de feb. de 2016

Excellent dealership with amazing costumer service. I bought 2 cars from here from Mariely and both times I got exactly what I wanted and more. Great big place with lots of cars and friendly sales person. I would 100% recommend this dealership and Mariely to anyone and everyone I know looking for a vehicle. Amazing experience and I can't state it enough.

forester

21 de feb. de 2016

This is our 4th lease at this dealership which was previously Becker Subaru. The staff has always been exceptional especially our salesman which we always ask for and have used for our 4 leases.His name is Art Berger, always helpful and friendly as well as a class act.

drusus

20 de feb. de 2016

This dealership stood out from the beginning. We looked for a specific new Outback model with the Eyesight system and sent email inquiries to dealers that had it. Other dealers sent us emails with no information, just asking us to call. Ciocca sent us, in their first email, an internet price that was below the typical price paid for this car according to internet sources. We drove 2 hours to the dealership and had the most pleasant experience with Dean Moyer showing us the car and taking us for a test drive. He was knowledgeable, calm, and always smiling. His kind tone struck a note with our 5-year-old son who is usually wary of strangers and who enjoyed Deans company in the back seat during the test drive. Dean was never hurried, and his comments about the car sounded balanced, in that he emphasized the features he considered more useful, and pointed out the pros and cons of some of the optional things. He spoke from experience because he owns an Outback himself, and this made his comments more reliable. The negotiations were very straightforward. When I picked up the car, John Antigua spent an hours showing me the cars features. He paired my iPhone with the car and demonstrated to me all the functions I needed to know. The dealership communicated with me frequently by email with useful information, and Dean exchanged several emails himself to address questions I had about insurance and inspection. Back at home, our son said In the future, I only want to buy a car from Dean. I share his feelings.

mommy4ever1990

20 de feb. de 2016

I recently purchased my very first Impreza. However, this wasn't my very first Subaru. All in all, I have purchased 8 subarus from Bob Pavone. Thank you Bob Pavone for always being respectful, friendly and very professional. I will continue to shop at Ciocca Subaru and buy my subarus from Bob Pavone.

Jetson426

18 de feb. de 2016

Buying a car can be a difficult decision and investment but Ciocca mad it very comfortable. My hats off to Nick and Nicole for making my experience as smooth and easy as possible. I would recommend this place to anyone looking to purchase a Subaru. Took the time and made me feel welcomed. And happy with the purchase I made.

Hornets12

16 de feb. de 2016

No one likes going to buy a car but I had a wonderful experience thanks to Mariely Rivera , love my new cross trek , I would recommend this dealership to anyone looking for a new or used car , the staff is willing to accommodate

Mrkyench

16 de feb. de 2016

I was not a very easy customer, came in wanting the outback but with my monthly limit the numbers didnt work out at no fault to them, they worked very hard to try and match my monthly payment limit but in the end the outback was out of reach. This actually worked out perfectly, I was able to get top of the line crosstrek with the package i wanted, heated leather seats, moonroof, nav system, which I received a great price on and met my monthly payment limit. Both, Andy and mohammad were very patient and helpful!! I would recommend this dealership to anyone looking for a subaru!

Dforbes222

16 de feb. de 2016

Maura in service and Nev in sales are the perfect examples of excellent customer service. They are the reason i have referred others and will definitely be back to purchase my next car. I really appreciate their innovative approach and their ability to think outside the box. I can truly say they go the extra mile for their customers. I will be a loyal customer to Ciocca suburu. I know they are there not just to sell me a car but when i have an issue as well.... which is most important to me!

Itsarah

15 de feb. de 2016

In the past I have purchased cars twice from Hyundai, once from Ford, once from Jeep, and once from Mazda. I can absolutely, positively say, this was the best buying experience out of them all. Nev Pinnock is the best salesman I ever worked with. Ciocco Subaru really wants the highest customer satisfaction rate, and that's something! Needless to say I am very pleased and will refer friends and relatives.

Vietvet

15 de feb. de 2016

Pleasant experience, with all questions answered and a very informative sales person in Neville Pinnock. No pressure for add-ons or extra warranties. Nev listened and answered my every question. Also my delivery specialist John Antigua gave a very professional and detailed presentation on the operation and use of all the Legacy functions. Took his time and addressed everything; sometimes twice if he thought we were puzzled or had questions.. He even gave us directions to a restaurant in the area. Looking forward to the service and quality of work from the service center. Although my C/U financed the car Mike Vannote went over the paper work and extended warranties with a casual and informative air. A comment my girlfriend made was that I bought a $23,000.00 car and they gave you a Ciocca plastic key holder but when she bought her Honda CRV the dealership gave her the metal Honda key holder that they sell. Thank you to everyone!

Dave

14 de feb. de 2016

Had moisture issues on inside of windshield from day 1. Documented with photos had to dealer twice,told that is normal.Only after negative review were we contacted and told there were other solutions.A little late on that.Would not buy again from ciocca or recommend.

LSpring

13 de feb. de 2016

I had a great experience. Ciocca went above and beyond to make sure I was completely satisfied with my new car. He listened to what I wanted and the budget I had to stay within and made sure I found the car I wanted. For my first time purchasing a car new I couldn't have asked for a better sales experience!!

Sosad

12 de feb. de 2016

We purchased a new crosstrek. We had a consistent moisture problem on inside of glass. Documented with pictures of ice on inside.We had it back to dealer twice and told that it was normal, nothing could be found wrong. This is after our daily experience of moisture or ice on inside windshield. After wasting 2 visits with no help we were quite frustrated.Tried contacting service manger several times, told they had a meeting all day.Received a review questioner from Subaru headquarters.Told the truth and did not leave good impression of experience.After that review low and behold i was contacted immediately by service manager. At that point we had already sold car which they did not know.Manager all of a sudden had all sorts of options which were never offered on previous service visits.A little late after negative review, which is all the manager was concerned with.Will not do business with them again or recommend either.

alyssrr15

12 de feb. de 2016

When I walked in to Ciocca Subaru a few weeks ago I was greeted by Steve Miller right away. He was awesome and made purchasing my 2016 Subaru Impreza a fun/laid back experience! I never thought I would say that about buying a car but the guys at Ciocca do a great job. I would refer any of my friends/family to Steve. Not to mention...I LOVE my new Impreza!!!!!

Kaler&Chamberlain

11 de feb. de 2016

I went to Ciocca randomly one day to look at the Foresters. I could not have been happier with my experience. The guys there took such great care of me and my son. We picked out (had to order) the best and safest car on the road for my family, and I had an absolute blast talking with Nick and Jake. They explained everything well, were sincere, and were overall the complete package one would need to make such a huge decision. I cannot explain in words how helpful these two were. I hope my Forester lasts me 15+ years, but whenever that fateful day comes, I know where I'll be going back.... I've been working in customer service for 13 years, and I call it when I see it. These guys know what they're doing.

Jennifer

10 de feb. de 2016

It was my first time buying a car and my experience was wonderful. Everyone was friendly even when my two little once where going all around. I didn't see anyone unhappy or making faces at the fact that they where waking around. My salesman Andy was wonderful very friendly and knows what he is taking about. He is not pushy and lets you decide on your own if your interested instead of obligating you to purchase a car you don't want. I will recommend this dealer to anyone.

kabob

10 de feb. de 2016

My husband has had a Subaru for years and we decided to look on the internet for one for me. Ciocca responded to our search and invited us to come to the dealership. We met with Bob Pavone on a busy Saturday morning (just to look) at our options. We felt so at ease with Bob - he was like dealing with a good friend or family member! There was NO pressure to buy whatsoever. We looked at several cars, drove two of them and decided then and there that we wanted a Forrester. Along with feeling completely at ease with Bob, we were treated to lunch!! The folks at Ciocca could not be more welcoming. We would heartily recommend this dealership to anyone who is interested in buying/leasing a car. We were made to feel like VIPs by Bob, the Finance gentleman, Todd, as well as the friendly and knowledgeable young man (John) who showed us how to use the functions of the automobile. Overall - a really great experience!

Pippin2013

10 de feb. de 2016

I don't live near by the Subaru dealership but my husband had such a positive experience with the Ford dealership that I put in the extra effort to drive further and it paid off! My experience was nothing short of easy, fast and flawless. The team I worked with were professional, helpful with no pressure. Can't recommend them enough and love my new Outback!

amanda1990

9 de feb. de 2016

I literally tried this dealership off a whim. I don't live close by any means, but I am so so glad I decided to take my business to this dealership! I am not perfect in my credit history, it is harder for me than most to get a car ( at least I thought)! I was able to get a car by myself, but a nice one at that! I bought a 2014 Honda Civic and love it so much!!! The respect I got from everyone was impeccable and how friendly the staff was is truly remarkable! I will defiantly return for that reason! This is by far the best dealership I have ever dealt with! From the beginning with talking to Jeff, then to Nick who helped me get into the car I really wanted and the finance guy I wish I remembered his name, but he also was great!

Noel1993

8 de feb. de 2016

I would highly recommend Ciocca Subaru of Allentown! I was treated with a great deal of respect from my sales consultant and had a great experience when making my purchase!

Tran _urban tree hugger

7 de feb. de 2016

Big thanks to Yizak, the super nice saleman at the dealer and the management team for giving us such a good deal on the 2016 crosstrek limited! They even honored the $250 car show coupon ( they really didn't have to )+ prenegotiated price from a week before. After we drove home, we found that they gave us rubber matts and trunk compartmentalizers. Saved us another $200......We didn't even have to ask! Wow! Amazing service! We highly recommend this dealer! Their deal was best price awesomeness! I'm going to refer my parents to their next car here for sure! Super happy customer. :)

NCRC

7 de feb. de 2016

The dealership was always busy, however Chad always had time for me. Greatest experience I have had in a dealership, and I have owned 7 new cars in the last 5 years. Thanks!

FBG

7 de feb. de 2016

Chad Batchelor was kind, patient and very informative about the dealership and the Crosstrek that i purchased. Took the time to walk the dealership lot with me to find the perfect car for me with all of my features. Chad was also very transparent regarding the numbers, the deal and how leasing works. Super comfortable with him and everyone at the Ciocca dealership. Very nice people. Thanks team!

rubysub16

5 de feb. de 2016

It was a very busy day at the dealership, but my salesman, Dean, was able to keep things moving smoothly. I took a test drive and Dean was very helpful by answering my questions. He made me feel comfortable with the process. He didn't rush me when the deal was done and I was in my new car but asked him to go over a few things with me again. He was great to work with and the rest of the staff was great, too. I would recommend Ciocca to friends.

Subaruman

4 de feb. de 2016

Our purchasing experience at Ciocca Subaru was very positive. Initially we did not reach our terms but overnight without any pressure we came to terms and the next day we drove our 2016 Crosstrek off the lot and we love it. A special thank you to our sales representative Nick Mann who took plenty of time and patience with both of us. The internet person Shawn Parr was helpful to us before we arrived at the dealer and throughout the purchase he was there. We are very pleased customers of Ciocca Subaru.

smiller13

1 de feb. de 2016

This by far has been my best experience when buying a car. My wife and I went to dealership on a Saturday and the place was very busy but we never felt neglected. Our Salesman Nev, was out to greet us almost immediately and was very helpful and knowledgeable about all models. After test driving both the Forester and Legacy, we ended up picking the Legacy. Nev's was great and went out of his way to find the color combination that My wife was looking for. Ray, Nev and Mohammad all worked with us to make the car fit out budget. Lastly, after the car was detailed and the tank was topped off, Chris Diefenderfer meet us at the car and fully reviewed all of the features. Great Team work guys. Keep it up.I'll definitely recommend Ciocca to all my friends.

CassyS

1 de feb. de 2016

Started my search for a Legacy on the Internet. The Internet manager (Tom Calianno) actually provided price info on the sales they were running. (This is something that the other dealers would not do.) The price discounts made the one hour and a half trip there worthwhile. When we arrived Tom turned us over to Jimmy Ofori who took us for a test drive, answered all of our questions, followed through with the price discounts, and efficiently handled the sale. The finance manager (Mike Vannote) shopped the best loan interest rate for us. We are very pleased with how easy Ciocca Subaru made it to buy a new Legacy there. The staff are very helpful, immensely courteous, and very professional. We highly recommend Ciocca Subaru.

thank you

30 de ene. de 2016

Ray,Thanks again for your help in purchasing our new Legacy. The entire process went smoothly and we were able to purchase the car with the features we need timely and efficiently.Appreciate the teamwork.Regards,Joe and Rowena

Erica Szoke

29 de ene. de 2016

Buying a new car at Ciocca Subaru, was by far, my best car buying experience ever! My salesman, Greg Fichter, was very friendly, helpful, and family oriented. The entire staff at Ciocca was very friendly and welcoming. They work with you to get you the car and payment you want. I would definitely recommend them to anyone looking to purchase a new or used car.

kathmont791

28 de ene. de 2016

First time car buying experience and was made very easy by the gentlemen that helped me. They answered all my questions and took the confusion out of the process. They got me in to the exact car I wanted and were very flexible with financing options and stayed within my budget.

Carol

26 de ene. de 2016

Ben is wonderful, an honestly nice guy and a very knowledgeable young man. As an older woman buying my very first car, that is truly mine, car salesmen are a bit intimidating to me. I brought a gentleman friend with me who knows cars, he asked the right questions, and Ben had the answers, not just about the Subarus, but other makes and models as well. I drove a Forester and an Outback, the Outback won me over, And Ben was able to point out the differences in the ride to me. I am truly pleased with the experience I had at Ciocca.Even though I am planning to keep this car for years, if my plans change, I will be going back to see Ben.

george00

26 de ene. de 2016

The Ciocca Subaru Dealership offered an informative staff and easy-going environment to peruse Subaru vehicles and ultimately make a purchase. Between the informed sales staff, Ciocca promise, and large Subaru selection there isn't much that could be better while searching for a new vehicle. Don Olson provided excellent insight into the different features and was responsive when it came to matching my needs in a vehicle. This allowed for various models with different packages to be inspected and driven, allowing for one to make a one-stop-shop for comparisons and such, rather than popping back and forth between dealerships. All in all, the experience was hassle-free and enjoyable for a car purchase. I must add that they go out of their way to help resolve any issues/questions you may have and take care of them immediately. Highly recommend this dealership.

scottrice27

25 de ene. de 2016

Purchased a new Forester early this year after moving across the country. I was referred to Christian Rivera by a friend who had an equally amazing car buying experience with him. He was in contact with me weeks ahead of our appointment to ensure a smooth purchasing process. I have honestly never had a positive experience at a car dealership and was truly blown away by Ciocca Subaru and their exceptional staff. Thanks again to everyone involved. Love my new Subaru!

jshlgaeta

24 de ene. de 2016

My husband & I bought a Subaru last year. We are so pleased with it, and the service, that, when I needed a new car, we went straight to Ciocca Subaru in Allentown. Love my new Impreza!

Norman46

20 de ene. de 2016

Friendly service.. Nick and Jake were great to work with, made the overall experience very pleasant. Would recommend family and friends !Variety of inventory to chose from.

RobB2016

19 de ene. de 2016

What else is there really to the car buying experince; low price pressure and fair price. The salesman was knowledgeable and helpful. I would recommend them highly.

ORRNDEB1

18 de ene. de 2016

I gave the overall rating as excellent for one reason only the sales person we dealt with, Christian. The experience we had with him was a pleasure from the start. He asked many questions during our first meeting that lead us fulfill the purchase of our new car. Christian worked with us each time we came to Ciocca to get us one step closer to the purchase of the car. He did this by keeping us informed on the incoming vehicles in order to meet our needs. Every time we left Ciocca I did not feel any pressure that we had to buy that day. I felt that he was there to meet our wants and needs which in turn got him a sale. At some point I felt that the service manager although we never met because he was busy on the phone was pushing Christian to close a deal. Christian did not buckle under that pressure he continued to service us. Christian also had a very upbeat attitude which in turn comes through in his love of the job. I'm sure he will continue to be very successful if he maintains that character and attitude. The dealings we had with Mohammad although were brief were still pleasant. There was some confusion with the extended warranty, which was quickly discussed. Gregg Ciocca Jr stepped in to assist in resolve this matter. I surely do hope that Mohammad learns something for our experience and uses it in customers in the future Thank you for trying to offer us some things to keep us satisfied. We do not need take advantage of those offers what we want is take from this a lesson learned Thank you Gregg for your trouble.

Kayla

18 de ene. de 2016

Without a doubt best experience at a car dealership. Never had anyone take the time that Greg did to make sure we were fully satisfied. Definitely will recommend to anyone buying a new car.

jmen88

17 de ene. de 2016

Went in looking to buy a specific vehicle, that is exactly what happened. Had a choice of colors since the dealership had many models in stock to choose from. That was something I was also looking for in a dealership. Salesperson was very friendly, absolutely no pressure at all, rest of staff was very nice, and they cared about the customer. Worth the hour and a half drive, thank you.

candyman

17 de ene. de 2016

Worked with Bob Pavone. I did my research, knew what I wanted, and made the deal in under an hour. Bob was very friendly, knowledgeable, and the best car salesman you'll ever get. Ask for Bob! Financing guy new his business, was very quick, and knew I was not interested. This is my first Suburu. If I become a repeat customer in the future, you can bet I'm going back to Ciocca. Well done!

Bear Creek Hick

16 de ene. de 2016

Chad Batchelor was the sales rep who I dealt with in buying my new Subaru Crosstrek. I was really surprised when he offered me the opportunity to take a 40 minute test drive (round-trip Ciocca to my home). This test drive answered a lot of questions about the cars performance and capabilities. The large inventory on Ciocca's lot was a big help for deciding on which Crosstrek version and color I wanted. The sale prices quoted in Ciocca's Morning Call newspaper ads and also listed on a popular on-line car pricing service convinced me that I would get a good deal on the new Subaru Crosstrek that is now sitting in my garage.From start to finish, it was a pleasure to deal with Chad Batchelor and with Ciocca Subaru. Would I do it again? Yes indeed!

Vineyardgirl

15 de ene. de 2016

My salesman was Nev, he was super awesome and personal. I am one of the few people that go into a dealership knowing what I should pay, and what I shouldn't. I can sell snow to an Eskimo, so I know when I'm trying to be sold, I know it, and I don't like it. Nev made sure I knew what I needed to know but didn't try to SELL me on a car. I really liked him. His GM was Steve Parr. I did not like Steve., the epitome of a sleazy car sales man. That aside, Nev was the best. Took me through the steps of buying my car, super enjoyable. When we sat down to pay for my car (I payed in cash) the financial guy did not know what he was doing and tried to throw the extended warranty down my throat. NOT OK. He sucked and didn't even deduct my deposit from my price. Nev caught the mistake and fixed it (thanks Nev). Days later, financial guy is still calling me. Guess what? Not buying your extended warranty. Anyway, if you want a Subbie, ask for Nev. He's the best. If Steve Parr is working with you, go to another dealership. And if someone says they are new at the financial part, ask for someone else. I do recomend the car I bought, it is the absolute best! Love my "Sabastion the Super Subaru"!

SKoKo

14 de ene. de 2016

As a younger first time buyer, I had a great experience with Ciocca Subaru. My sales rep Ben was exceptional at his service and was just the person I needed to help choose my Legacy. He was conscious of my budget, dealt with my indecisiveness, and helped me to pick a great car. I would definitely recommend this guy due to his down to earth nature and genuine care!

Chelsea

14 de ene. de 2016

My husband and I were first time buyers and we were very pleased with our experience at Ciocca. Craig was extremely helpful from start to finish and not pushy at all. We felt that we were treated very well here and most definitely would purchase another Subaru from Ciocca. Plus, I absolutely love my new Crosstrek!

Pat0522

13 de ene. de 2016

Our car buying experience was outstanding. The process from test drive through purchase was hassle free. Our salesman was Nick Mann. He never applied any type of pressure, also a wealth of information. Will buy from again and already have referred our friends to the dealership.

woulfy76j

13 de ene. de 2016

purchasing the car was easy. getting the registration with the correct name now thats the difficult part. the only thing we wanted was the reg to have my wife's name on it. this apparently cannot be done even tho they promised up and down that it would. if she was not on the loan i would have gotten one over 1% lower which comes out to be about 2k less. they do not offer compensation just condolences "Sorry but we cant do anything" stay away from these lairs. Anything to sell a car.Gregg was the absolute rudest person i have ever dealt with at a car dealership.

Adeledda

12 de ene. de 2016

My buying experience was great!! First Tom Calianno was very professional and no pressure from him to make an appointment to visit the dealership . Second when I got there I met Nev Pinnock which helped me from the beginning how to choose a car since I had my doubts between the Imprezza hatchback and the Cross Trek . He asked what i was looking in a car , all the gadgets I wanted . He is very knowledgeable, professional and patient. Once I've found the car he explained how to use all the new things the car has . The trade in part was done without a problem , the price was right for me too. I definitely would recommend visit this dealership and have the opportunity to deal the buying of your new car with these gentlemen !! Thanks Tom and Nev you made the purchasing this car ( the Cross Trek) very simple !!!

WRX-Rube77

12 de ene. de 2016

My car buying experience was great! Everything went smoothly. I'm so happy with my WRX impreza. Great job and thank you Ciocca. Two thumbs up! !!

Carol0827

12 de ene. de 2016

My 2005 Subaru Legacy was totaled in a car accident so I needed to purchase another vehicle. I chose to purchase another Legacy since I loved my last one. I met with the same sales person who sold me my 2005 Legacy, Bob Pavone. He is the greatest. Easy to talk to, funny and ensured that I was shown how to use all the new features on the car. Could not have asked for a better salesman. It was truly an enjoyable experience. A message for Bob, "That's what dad's are for!!!"

bill

12 de ene. de 2016

Despite the large scale of Ciocca's operation, the personal attention to the customer's needs was very impressive. One of the advantages of a large scale operation in the steady supply of incoming cars rather than having to acquire specific cars from other dealerships as smaller dealerships often do. I found the salesperson (Troy Eckart) to be knowledgeable, personable, patient and a very straight-forward negotiator... overall very professional. Jake, the business manager was equally so as well. Overall, the 'purchase experience' was five-star.

third sub

11 de ene. de 2016

Salesman helped out a lot. from beginning to end of transaction everything was a great experience. have already mentioned dealership to two friends who are looking into Subaru's.

tagg321

10 de ene. de 2016

Recently leased a 2016 Impreza at Ciocca Subaru. Sales representative Craig Luksa was excellent. He was friendly, knowledgeable, and informative. He made the entire experience comfortable and we love our new Impreza!

dickmoore53

10 de ene. de 2016

This was our family's 8th Subaru purchase and our first since the transition from Becker to Ciocca. We have always dealt with Bob Pavone and I was happy that he was still there to be our salesman. Bob is not pushy in any way and will listen to your wants and needs. We had a pleasant and speedy buying experience.

ErnestoColnugso

9 de ene. de 2016

Good guys, Nick Mann provided a real nice sales experience.Delivered the factory ordered vehicle as requested. In the time frame they quoted.Need to add a few more words to hit 25.

UtahCar2016

8 de ene. de 2016

The Ciocca Subaru Dealership offered an informative staff and easy-going environment to peruse Subaru vehicles and ultimately make a purchase. Between the informed sales staff, Ciocca promise, and large Subaru selection there isn't much that could be better while searching for a new vehicle. Troy Eckhart, our salesperson, provided excellent insight into the different features and was responsive when it came to matching my needs in a vehicle. The other large benefit was the selection of cars on location, afforded to Ciocca as they are a prominent dealer in the Northeast. This allowed for various models with different packages to be inspected and driven, allowing for one to make a one-stop-shop for comparisons and such, rather than popping back and forth between dealerships. All in all, the experience was hassle-free and enjoyable for a car purchase. I must add that they go out of their way to help resolve any issues/questions you may have and take care of them immediately. Highly recommend this dealership.

sonny at the lake 299

8 de ene. de 2016

We felt that Ron, took into account what we really wanted in a vehicle. He was very pleasant and helpful. We would gladly deal with him again.

acrosstrek

8 de ene. de 2016

From the moment I walked in to the end of the purchase, I had a superb experience. Great staff and exceptional customer service. Very professional and would definitely recommend.

rschwep

5 de ene. de 2016

I came home to visit family in Allentown and found myself in need of a car after my current one essentially blew up (not literally, but you get the point). With limited time to research and prepare, Dennis helped me find a car that fit my needs from initial introduction to purchase over a span of just two days. He as well as the entire Ciocca family came highly recommended by my father and I would have to agree.

linjaun

4 de ene. de 2016

Never felt like I was being "hard sold" or cheated. Really enjoyable car buying experience. First time I could ever say that. Sales person was Nick Spezio and he was great.

jokuz

4 de ene. de 2016

Nick did a great Job, got me the best deal he could. The transaction was smooth after the deal was made. Did a lot of the negotiation thru email and nick got back to answer my questions extremely fast. He was easy to talk to and made me feel comfortable and was never pushy, I never felt pressured.. It was a good experience.

Barb

4 de ene. de 2016

What a terrific experience to purchase a vehicle from Ciocca with the dedicated ease of Mike Mohr. He was extremely efficient and patient, going over the particulars of the somewhat daunting electronics and advising on the break-in driving period of my new car. I have recommended the dealership and Mike to several of my friends. I cannot imagine a better buying experience!

Ashna

1 de ene. de 2016

Ciocca Subaru is worth the drive!!! If you ever need a Subaru, go to Ciocca. I did a lot of research before I purchased my car not only to make sure I get the best price but also the best customer service. The dealership is very professional. After reading reviews here, I chose to work with Greg Fichter. The reviews did not disappoint. Greg Fichter was great, knowledgeable, courteous and very helpful. I loved working with Greg and even my kids loved him and thought he was funny. He will take good care of you. Ciocca was straight forward and honest and does not play games. I highly recommend Ciocca and Greg. They made the whole car buying process pleasurable.

Srikanth_Voleti

31 de dic. de 2015

We drove 40 miles to this dealership and they didn't disappointed us. Initially we started with Nicole (Internet Sales) and followed by Troy (Sales). They are very helpful and friendly people. Last but not least Sayed Ahmed (Sales Manager) is awesome. So friendly and he make you happy.Thank you Ciocca.

Jerry

29 de dic. de 2015

My wife and I were extremely happy with the attention and knowledge of everyone at Ciocca. We were very happy with our salesman Bob Pavone . Bob is extremely knowledgeable and courteous. We were also pleased with "AJ" Marvellli and our delivery specialist Chris Diefenderfer. We would recommend Ciocca to our friends as the place to purchase a new or used car. Last week, a friend of ours bought a used car from Bob on our recommendation.

Nb

29 de dic. de 2015

I helped in the purchase of a new and used car with two of my sons. What a great experience with Mr Miller! No stress- none of the usual car buying games. I was happy with the deals and the process of buying a car at subaru. This dealership is highly motivated to offer solid customer service. I would recommend Ciocca without hesitation.

Sam

28 de dic. de 2015

If you are looking for a new or used car you must try Ciocca Subaru dealership. The people are the most courteous, knowledgeable, and helpful that I have ever dealt with. If I never need another car I will go to Ciocca. If you need a car go to Ciocca. The best car experience I have ever had. Thank you!!!!

carlos de la cruz

23 de dic. de 2015

Best Dealership , Best Cars AWR , the Personal are 100% Profecional . You Can Get A Better Car Hire love Carlos.

SATISFIED CUSTOMER !!!123

22 de dic. de 2015

December 10th, My wife and I had the pleasure to visit Ciocca Subaru, Allentown,PA and deal with Greg Fichter..Greg always looks out for our best interest and deals !!!!Greg is fantastic to work with !!! He makes buying/leasing a vehicle simple , easy and enjoyable !! Greg makes you feel like FAMILY, you can REALLY TALK to GREG..Keep up the GREAT WORK GREG !!!

Ramihazouri7

21 de dic. de 2015

We dealt with Greg fichter and I by far had the best sales experience of ever buying a car. Everyone was very welcoming and fun to be around. I didn't feel like I was at a dealership shopping for a car I felt more like these guys were already my friends. We were able to come to a great deal on my new Subaru Legacy and I left a very happy customer.

cath1219

20 de dic. de 2015

We purchased a new Subaru Forester about 3 months ago. Christian Rivera could not have done anything more for us. He explained everything about the car and more. We had never owned a Subaru so this was very important to us. From the time we walked in to the time of purchase I can't say anything went wrong. We just purchased our 2 Subaru from Christian as I had the misfortune of totaling the first one. Again, a smooth, seemless sale with Ciocca and Christian. I can recommend Ciocca Subaru highly. EVERYONE there is friendly, knowledgeable, professional and efficient. Thank you again Christian, we will certainly recommend Ciocca and you to anyone wanting a Subaru!

Mike Ramsden

20 de dic. de 2015

This was my first experience with buying a car, and Greg made the process fast and easy. He was able to help with any question I had and was a huge help when it came to recommending better choices. I am thoroughly pleased with my choice in car, and only have the staff to thank!

spiffy2u

19 de dic. de 2015

Chad Batchelor from Ciocca Subaru offered EXCELLENT service in the purchase of my new car! he was friendly and very professional to work with, he put my mind at ease when i was apprehensive about the process of purchasing an new car, and helped me get my paperwork done efficiently! He was very receptive to my questions about my new car, a crosstrek, and made me feel comfortable with handling the car before leaving the dealership. THANK YOU CHAD FOR YOUR HELP!

dodge

18 de dic. de 2015

i'm giving a one star review because I took my vehicle there for repairs, I bought vehicle at this same location. the car was making a strange noise, when it was returned to me it continued to make this noise, I was told it would go away after driving it for a while, well I did. but after a long time it did not go away so I brought it back; that's when I was told it was something else completely different that would require me to pay even a larger sum for the new so called repairs, so I declined since no explanation was given as to why and also now I questioned the work that was done ( this part that was replaced was it necessary?).and they didn't even attempt to explain why and if this new option was going to fix the problem like the las time. anyway, the people are polite but it doesn't seem they know what they're doing.

John

17 de dic. de 2015

We recently purchased two new vehicles, 2016 Outback and 2016 Legacy, from Ciocca Subaru. Mariely Rivera was so friendly, always smiling and very knowledgeable about the cars. She was great! There was never any pressure put on us. Todd Nelson in finance worked hard to find good loan rates for us. Kevin Ehid and Austin Schadt patiently explained all the buttons/devices and how our new cars operate. We left very happy.

Joe, Subaru Forester

14 de dic. de 2015

Last week I began a long awaited search through my USAA New Car Sales research and purchase program. I selected my vehicle and options. Immediately I was sent 3 bids by dealers including Ciocca Subaru. Before I was able to sign-offline, Nicole was calling me. In a friendly and professional manner she asked how I had made my selection and went through describing the Subaru Forester vehicle and options in much more detail than any on-line program I had used. She reviewed every item I was considering and calculated my selections different ways to provide me with the lowest price offer. She also presented exclusive services offered by Ciocca Subaru.MY ADVICE: If you are looking to purchase a Subaru vehicle, don't waste your time with canned on-line programs. Check a few legitimate consumer resources and call Nicole. She will save you a lot of time and actually make you feel that she is working for you. Thanks Nicole!

Sung

7 de dic. de 2015

In Nov 2015, I contacted many dealers (mostly in NJ, NY and Ciocca in PA) by email. Shawn replied promptly with a quote in detail. He was the only one who send me a followup email on the next business day. I ordered the Outback that same week in person with delivery date for the last week of Jan 2016. Fortunately, he located a car in transit adjusted to my specifications. The car was ready for pickup in the last week of Nov! On the 1st weekend of Dec, Greg took care of the transaction. Then I was forwarded to Anthony (Finance), who asked me a few questions/signatures. Finally, John showed me the car in detail. Overall, Ciocca representatives know how to listen to the customer! None of them try to sale me any accessory other than requested. I also noticed that there is a positive vibe/feeling in the air (A lot of smiles/excitements). The transaction was SMOOTH, CLEAR and COMFORTABLE! Absolutely I recommend this dealer. I just wish to be closer for service. Thank you again Shawn, Greg, Anthony and John!

nat_rivera

7 de dic. de 2015

I came to Ciocca looking to lease a 2016 Subaru Impreza and Christian did an amazing job! He made sure I knew everything there is to know about the Impreza! Tom O'Donnell was extremely helpful with answering all of my financial questions, and John Antigua made sure I left happy and didn't have any last minute questions. They all made my experience unforgettable! I love my new car and love Ciocca Subaru!

Tashh

7 de dic. de 2015

Greg was patient and answered every question I asked with great detail! He made sure I was comfortable through the entire experience of purchasing my new vehicle. He sent me a follow-up thank you card within days of my visit with a personalized thank you. The finance department assisted with my paperwork and ensured I received the best rate possible -- they also were extremely patient and understanding. Overall, because of the Ciocca Subaru team, my car buying experience was delightful and extremely satisfactory.

Doug

6 de dic. de 2015

If you are in the market for a Subaru, make the trip to the Ciocca dealership in Allentown. The experience was by far the best I've had in a lifetime of purchasing automobiles. The vibe in the showroom was great, busy with an air of excitement. We had the pleasure of dealing with Greg Fichter, clearly one of Ciocca's "peak performers", and a terrific salesperson. Greg was knowledgeable, engaging and was able to answer every question that came up during the process. We knew the particular WRX we were looking at was in high demand, but Greg still negotiated a fair deal from my perspective, and despite having multiple customers to wait on during a busy Saturday made us feel like we had his full attention at all times. Everyone else involved with the sale was courteous and on the ball, and this made for an extremely pleasant customer experience. Thanks Greg & the entire staff at Ciocca Subaru!Doug

Reggie

5 de dic. de 2015

I am stunned, shocked, and blown away by the patience of Tom Calianno.. I had multiple emails over an 8 or 9 week period,, many times changing, color, model. year, you name it...how anyone can be so patient and thoughtful, and reassuring is like the days of old...a handshake and you are a friend. Tom was helpful, AND calm (this after all is my very first Subaru), and he was helpful, and alleviated all my car buying fears. Thank you Tom! You are the best!

jane123

5 de dic. de 2015

Our experience with Don Olson went smoothly. He was knowledgable about the Suburu Forester, which we purchased. We're very happy with the car so far.

Ed

2 de dic. de 2015

I knew what we wanted and emailed Shawn. He was aware of our needs and offered an outstanding price. Sales staff was helpful and quick!

Delighted in Virginia

2 de dic. de 2015

I live in Virginia, 400 miles from the Ciocca dealership in Allentown, PA, so Shawn Parr and I negotiated my whole 2016 Forester purchase by phone and online. To my amazement, after I drove 6 hours to the dealership the whole purchase deal transpired exactly as Shawn said it would. No bait and switch, no last-minute surprises! I am thrilled with my new Forester but I am also very impressed with the entire Ciocca organization for its professionalism and clean dealing. Thank you Shawn Parr and Jimmy Ofori and Mohammad Masud!

bigguy44

1 de dic. de 2015

Steve Miller and the entire staff of Ciocca Subaru bent over backwards to make sure our transaction to purchase a 2016 Subaru Outback was enjoyable and smooth. When we did hit a little bump in the road the staff just leveled it off and easy sailing. It is nice to buy a great car and have the entire dealership be just as good. Thank you Ciocca Subaru.

Maryjbhere

1 de dic. de 2015

After a month or more of chatting with Shawn Parr in emails, I took a trip up to the Allentown dealership, a 50-mile drive. I was immediately greeted by Jeffrey Staver at the front desk where they were going to get me someone, but he said he'd like to help me. I was impressed with that. I told him what I was looking for and how much I wanted to spend. I had done my homework and knew the amount I wanted to finance and the most I was willing to pay monthly. Usually, that turns some salesmen off but not Jeffrey, he seemed intent to get me my deal. Becuase the 2016 Impreza Sport Premium/Limits inventory was low as they had just come out, he made me a deal on the one they had and the deal was sweet. Tom Odonnell the finance person did a fantastic job too making it quick and easy. Jeffrey Staver showed me around the dealership pointing out the service and parts department and then he went through my vehicle programming my phone into the Bluetooth system saving me the time and hassle. I drove off in my new vehicle feeling absolutely no buyers remorse whatsoever. I'm in sales, I sell Insurance for Allstate and I will recommend this dealership and Jeffrey Staver to anyone who is thinking about buying a new car. It was so worth the 50 miles I drove to get my fantastic deal. Weeks later and I am still thrilled!! Great job, Ciocca Subaru for having a salesman like Jeffrey Staver on board.

former Subaru evangelist

24 de nov. de 2015

This dealership is the #2 dealership in the country in Subaru Sales, yet they are too self-serving and petty to trade a vehicle to another dealership in the region. Based on my experience, I can say with certainty that Ciocca does not care how the Subaru brand is perceived in the marketplace. I live more than 1 hour from the closest Ciocca dealership - regardless of the brand of car - and clearly could not take advantage of the "1-year Reward Benefits" that come with a new car purchase. Coincidentally, a local dealership was searching on my behalf for a specific vehicle that I had also been searching for. After a very pleasant experience with Jeff Lobalbo in Internet Sales, I received a call from the "Closer," Christian Rivera. When Christian phone, I had just hung-up from a call with the local dealership who was trying to acquire one of 2 vehicles that met my criteria and were on the Ciocca lot. I explained clearly and honestly to the sales rep. that I wanted a specific configuration; I also explained that it was totally impractical for me to purchase a new vehicle from a dealership more than 1 hour from my home or work. Christian listened and seemed to be sympathetic to my situation; he asked me to wait for him to talk with his sales mgr to see if one of the vehicles could be traded.I was shocked and disappointed when Christian phoned me back and said there was absolutely NO WAY they would trade either vehicle with either of their fellow dealers, both of whom are within 11 miles of my home and work. And furthermore, they did not offer to "beat" the price offered by the other dealers, nor did they offer to compensate me for the value of the new vehicle maintenance that I would lose by buying from a dealer that could never be my "go-to" service shop. Their position was snotty, self-serving and totally without concern for the customer, their dealer partners or the Subaru brand (which is strong, despite numerous and persistent mechanical problems.) Truth be told, I was buying and driving Subaru's before the sales rep was even born. We have owned 2 new Subaru's - a 1978 GF purchased in KC and a 1990 or 1991 Legacy Sedan purchased in Philly. Our last Subaru was a 1998 pre-owned Outback. That "ownership experience" was both costly and aggravating: we replaced the transmission, the head gasket, and finally, the vehicle imploded and needed to be rolled into a local dealership who gave us a very generous trade-in allowance on what had become a hunk of junk.I explained all this to Christian, who apparently had a good laugh with his Sales Manager before calling me back to insult me with their non-cooperative counter-offer. And then, Christian had the audacity to write to me and ask if they could "pick me up and drive me to Allentown" to make the purchase. Here's my advice: go to any other Subaru dealer you can to avoid Ciocca Subaru. FYI: I was treated very well by the following people, all of whom represent Subaru with distinction and true concern for the customer: Carlos Ortiz from Victory Subaru in Somerset, NJ,; Dan Tezla from Welsh Subaru, Yahsiah Mays from Reedman-Toll and Tracey Ehlenberger from Fred Beans.

Gina D'Annibale

24 de nov. de 2015

Nev made my car buying experience so great! Made us feel welcomed immediately. He can juggle several customers and still made me feel taken care of. Took time to go over all my options, did not feel rushed at all. Other employees were also eager to step in and help! Very knowledgable and honest Great guy and an awesome sales specialist. I will definitely refer anyone I know to him! I used to work with Mike so I knew he was a great guy and great at his job. Mike is very knowledgable and made it quick and easy to cross the t's and dot the i's!

daae50

20 de nov. de 2015

Mike Mohr sold me my new Subaru Crosstrek in October 2015 as well as my previous Impreza in 2009 - being one of the few salespeople from Becker - I felt I was in good hands and getting the best deal possible. I very rarely write reviews or recommend friends to a salesperson. But with Mike I have done both many times over. He's my Go-To guy at Ciocca

NEWFORESTER

20 de nov. de 2015

Ciocca Subaru is a very professional dealership. Every person I had contact with was helpful and conducted themselves in a very professional manner. My family will be back to Ciocca for our next car.

imprezaowner

15 de nov. de 2015

I have purchased 3 vehicles, all new, in the last 7 years. This was by far the easiest and most pleasant experience. Never did I feel that Dylan wanted anything but to do his best to meet my interests. I got my dream car at the price I wanted. Everything went smoothly. I would absolutely recommend Dylan and Ciocca Subaru to anyone.

mikec

12 de nov. de 2015

James ofori of ciocca subaru was our salesman, from the moment of introduction to the final delivery of our new subaru forrester, James did an excellent job , He worked with us to meet our tight budget,explained the whole process ,made sure we were comfortable, and at ease with our decision, showed us the facillities and all the features of our new subaru,Thank you Ciocca Subaru for having a great understanding salesman.

Elissa Waldron

11 de nov. de 2015

This is my third Subaru purchase within the last six years and as always it's a five-star experience. Particularly the last two's purchases with Ciocca and the two sales reps that handled those transactions with me Dan Maida and Dennis Roberti exceeded all of my expectations throughout the purchases. Most recently Dennis endeavored to find a solution for my needs and all the bells & whistles I wanted and successfully kept me in my budget. Knowledge, perseverance , patience & sincerity is what Dennis brought to the table & I in return reconfirmed my loyalty to Ciocca with the purchase of an additional superb 5 ***** vehicle. Highways & back roads were never so enjoyable - rock on !!!

sundaydriver

11 de nov. de 2015

Christian was energetic, knowledgeable and very accommodating. This is a very busy dealership, but there is a small army of employees that take care of your every need. If you visit Ciocca and want to find Christian, look for the guy with the flashy socks. Thank you, Christian and Ciocca.

rh88888888

11 de nov. de 2015

2nd car we bought from Ben and will continue to buy cars from him as long as he is at Ciocca. He is the best in the BIZ.

Annie

10 de nov. de 2015

We could not have asked for a better salesman than Dean Moyer. Right from the very beginning Dean made you feel like you were an old friend. He took the time to get to know a little about us, and then proceeded to ask what type of vehicle we were looking for. There was never a moment that I felt like I was being pressured into purchasing a vehicle. I would highly recommend Dean and Ciocca Subaru.

Reluctant buyer

10 de nov. de 2015

I just want everyone to be aware that the extended warranties offered at Ciocca Subaru are NOT genuine Subaru warranties. They offer a third party extended warranty as if it is your only option. I was only told about the genuine Subaru warranty after I asked about it. To me that seems a little less than ethical. At the very least the two warranties should be presented side by side and allow the customer to make the choice. When I told the F&I guy that I thought it was shady to not offer the Subaru warranty I was met with an attitude and boasting about how they are the second biggest Subaru dealer in the country and blah blah blah. Bigger isn't always better. I think in this case bigger equals more greed and being out of touch with the customer. I would, however, like to give cudos to Don Olson. He was very helpful and down to earth. Treated us respectfully and like fellow humans.

ColtsLegacy

10 de nov. de 2015

Everyone was super concerned with my wishes & my comfort. This was the easiest purchase I have ever made. If I ever get the option to buy another, I will be back. This is the 7th Subaru that I have purchased from this location.

DGMBrz

9 de nov. de 2015

Nick Mann, was great to deal with. Everything was done above board and exactly as explained. I've bought so many cars over the years and this was my far the best experience I have had. I live 45 minutes away and have a subaru dealership 5 minutes from me. I will be going to Ciocca for all my new cars and service.

LauraH

7 de nov. de 2015

This was the only dealership that said they could get the vehicle I wanted and gave me a great quote. Troy Eckhart was very friendly. No pressure which made the experience enjoyable. Would definitely buy from this dealership again.

sharlet

6 de nov. de 2015

our salesman was nick mann he was very good and we bought our suv from him he was honest fair and hoping to deal with him again in the future thank you and my husband say you the man! thank you

HARRYO

6 de nov. de 2015

For the purchase of my new '16 Outback,Ciocca Subaru was a pleasure to work with. From start to finish there was no pressure, they were very helpful, and spot on with the details and delivery of the vehicle I ordered. Shawn Parr on the internet end responded to my numerous email inquiries right away, and Sales Consultant, Craig Luksa handled the sale seamlessly. Jake Marcus was great with the paperwork in the end, and I believe it was "Chris" who spent over an hour going over all the tech features in the car with patience and great knowledge. Beforehand, I really thought I was going to buy at a Subaru dealership much closer to my home but price, service, and a "no-pressure" approach made me choose Ciocca.

John and Regina

5 de nov. de 2015

The agency could not have been more accommodating. Nick Spiezio was very knowledgable about the car and helped us understand all the great features in the new models. I would definitely recommend them to a friend.

JaneJay

4 de nov. de 2015

We leased a 2015 Impreza on 10/24/15. Troy Eckhart did an excellent job on our behalf and really listened to what our needs were. We discussed several options and with his help decided that a 3 year lease was the best option for us. This was our second new purchase at Ciocca. All the employees are friendly and helpful and make sure we are informed and comfortable with our purchase.

satisfiedbuyer1

4 de nov. de 2015

Our sales person that worked with us was Christian Rivera. Christian was a pleasure to work with. My husband and I had planned to check a few dealerships before we bought and Ciocca was the first one on our list. After Christian took us for a test drive and explained everything my husband was completely sold. I ask him what about the other dealers we had planned to visit. He just said, give them a call and cancel, I'm very satisfied with this and don't need to look further. Christian answered a lot of questions that we had and was very patient. I was a little sad giving up my van but within a day or two I just loved our Forester and knew we made the best choice all the way around.

love subaru16

3 de nov. de 2015

My wife and I worked with Dean Moyer and we had a very pleasant experience. Dean was very friendly and helpful. He was quite knowledgeable about the car and made of feel very relaxed. We did not feel like we were being pressured into buying something we did not want. Thanks for the experience.

JER

3 de nov. de 2015

Mariely Rivera was very helpful in helping us select a used vehicle. She was very patient and answered all of our questions. We had many questions and test drove three different vehicles. We had only intended to look that day and ended up leaving with our newly purchased used Kia. Between Mariely and Chris, everything was taken care of including financing and car insurance. About 2 weeks later we had a concern about the vehicle and was treated just as well when I went back. The concern turned out to not be a problem.

jesscree

2 de nov. de 2015

I just purchased a pre-owned vehicle from Ciocca Subaru and working with both Tom Calianno and Christian Rivera was a great experience. Tom was able to get me into the vehicle I wanted and did so very quickly (1 day!). I then met with Christian who has a fantastic personality and made me feel welcome from the moment I pulled into the lot. I appreciate the time they took to make sure I got the vehicle I wanted and it was worth the 1.5 hr drive to shop at Ciocca.

Karl H.

1 de nov. de 2015

My sales person Ben Walsh was very helpful, I did 3 prior leases with the Becker Dealership which is now the Ciocca Subaru Dealership, & the experience was even smoother with this lease, Thank You!

RogueOnca

31 de oct. de 2015

Quick service, friendly and attentive but not pushy. Craig was professional and understanding. A human touch to car buying. Was an easy and clear transaction.

Tammy

28 de oct. de 2015

I haven't bought a lot of cars in my past, but I can definitely say this was one of the most pleasant experiences for purchasing a new car. Dennis Roberti was my sales person and he was very patient with me and very thorough with information regarding the car. How it handles, what is equipped with the car and also went over the manual. I would definitely recommend everyone to go visit Dennis Roberti for their new car purchase.

mfleck39

28 de oct. de 2015

My experience was great. Everyone one was very friendly and willing to help you. Mariely Rivera was very helpful in finding the right vehicle for my budget, She worked very hard in getting the best deal for my trade-in. Mohammad Masud was very helpful in getting the best warranty for my budget. I would recommend this dealership to anyone buying a vehicle.

court_15

28 de oct. de 2015

I would like to first comment on how wonderful my experience was from the moment I walked into Ciocca Subaru. I had not made an appointment and it was fairly busy; I almost thought I'd have to come back the next day. I was thankfully wrong and from the moment I was greeted by a man named Ray. He had set me up with an extremely helpful and wonderful lady (whom I unfortunately forget her name, but worked closely with him). She was great; she was not in sales but knew everything about the car and sold it to me. She let me take it for a test drive and we really connected; it made the experience that much greater and it didn't end there. When we got back to parking lot, I was greeted by Greg Fichter. I was told that I would be given nothing but exceptional service and a true helping hand; I was not mislead in the least bit. Speaking with Greg was so easy and I knew from the very start he wanted to do whatever he could to help me. I was nervous and was unsure of how getting a new car would be, but luckily I didn't need to worry. There were some obstacles, but never once did anyone in the place make me feel like things were anywhere close to impossible. Positive vibes were flowing through everyone and everywhere.A truly exceptional customer service experience is an on point statement; I could not describe it any more perfectly. I am beyond thankful for the help that I received and will always be grateful to Greg, Ray, Chris, and the rest of the Ciocca family. Nothing but thank you's, appreciation, and happiness coming from me.

bill1766

26 de oct. de 2015

Seeking a compact SUV, after considerable research I narrowed my choices to two: Toyota RAV4 (I was currently driving a 2001 RAV4) and the Subaru Forester. After my experience with Ciocca, I settled on the Forester, which I'm quite happy with.My sales person, Chad Batchelor, was friendly and knowledgeable, asked good questions and answered all of mine. At no time in the process did I feel pressured. Two things about Ciocca strike me as exceptional:(1) The test drive. After a normal, brief test drive with Chad alongside me chatting about all the features of the vehicle, I had a second, much more extensive, test drive solo. "Take as long as you need to," Chad told me. I drive the car for about an hour an a half, putting it through its paces. This is what convinced me to buy the car, and also gave me confidence in Ciocca.(2) The seminar. About two weeks after I purchased the car, I returned to Ciocca for one of their new owner seminars. It was great. By then, I had quite a few questions about the car, and I got them all answered, largely by hands-on demonstrations. Happily I live less than 10 minutes away from Ciocca, which will make getting service a breeze.I am a Ciocca fan.

chris91

24 de oct. de 2015

We purchased a 2015 Legacy and experienced some issues with the vehicle that was out of the control of the dealership. Overall, the dealership and its people worked to resolve the issue and eventually it was. Nick Mann was very pleasant to work with and went out of his way to make sure that the situation was resolved to our satisfaction. We highly recommend him to other potential customers.

Melanie

23 de oct. de 2015

I contacted Greg in sales on early Thursday afternoon about trading my lease for a new Subaru. By 5pm we had an agreement and I never left my desk. I got to the dealership at 6:45 and I was out of there before 8. Everything was explained and there were no surprises when I got there. The paperwork was ready and completed with no changes from the conversation I had with Greg. The financing was simple and easy to understand and Tony was informative and did not make me feel like I needed to buy everything they offer. This is my second Subaru and the first one I purchased from Ciocca, I will keep coming back here for everything my car needs, even though it's 50 miles from my home. I believe it will be well worth the drive.

Jamies1469

23 de oct. de 2015

I was very pleased to be able to get into a new car! Had been to other dealerships in NJ and Delware and couldn't get a car! Thank you!

OutbackDriver

22 de oct. de 2015

The dealership has grown considerably but employees like Amy help retain the personal atmosphere. That personal touch is a asset that too many businesses are losing.

alnscott

20 de oct. de 2015

Staff were friendly and knowledgeable. It was very busy the day we were there and we did not feel rushed. As a matter of fact, we were limited on time and they did what they could to accommodate us. Andy Ehret was great to work with. We knew what we wanted when we got there and he helped us get it.

Nina

20 de oct. de 2015

Bought my 2016 Subaru Forrester about two weeks ago. I've purchased many cars and trucks in the past, but this is the first time I actually ENJOYED the process. Not only did I get a good deal, they went above and beyond to make it quick, understandable and seamless. Finally, a dealership that gets it. They also offer great support for your vehicle after the initial purchase. I drove from Lancaster PA to Allentown, and I'm glad I did-it was well worth the trip! And, because of the great maintenance package, I'll be taking my car there for routine service. Also, my salesperson, Chad Bachelor was great. He listened to what I wanted in my vehicle and worked with me to get what I wanted price-wise. He was knowledgable, experienced and personable. One aspect I really liked was the fact that all the employees genuinely seemed to like working there!

GBG56

20 de oct. de 2015

This was the best car buying experience I have ever had. I had test driven the car at another dealership and knew exactly what I wanted. I had heard so many good things about Ciocca of Allentown and wanted to purchase from them. The whole process was so easy. I worked with a terrific Internet representative, negotiated the price and scheduled a day to pick up the car. Everything that could be done ahead of time was done and our time at the dealership to pick up the car was the fastest and smoothest I have ever experienced. No surprises! The follow up has been tremendous. I go out of my way to refer friends to Ciocca of Allentown.

Jane and Joe

19 de oct. de 2015

The purchase of our new outback was the best car buying experience we have ever had, Our sales representative Christian helped us to pick the right model to meet our car buying needs, From the test drive to the purchase we were very pleased. We will be recommending Ciocca Subaru to our friends and family.

Tom1017

16 de oct. de 2015

Both Dylan and Mohammed are very extremely knowledgable within their respected fields. Their communication was on point and both couldn't have been friendlier or more honest. Ciocca Subaru has 2 gems with these guys, they both understand what the modern customer wants, information, honesty, clear communication, non pressure situations and expedited execution. I was in and out within 3 hours. I will definitely buy from them again.

1st Hybrid

15 de oct. de 2015

I was given a guaranteed price on my vehicle by the on-line sales representative. Made the entire buying experience simpler and less time consuming. Very satisfied with the whole car buying experience. Ciocca staff went over and beyond to assist me with my purchase.

TMarie

15 de oct. de 2015

From vehicle test drive to purchase, everything went smoothly. I was treated with quality customer service and free lunch! :) The only "complaint" would be the parking lot and dealer is WAY to small to accommodate the number of people crowding there on a Saturday. Thank you to Shawn Parr and Mohammad Musad for making my 2 1/2 hour journey from New York to this dealer worth every minute!

lambic

14 de oct. de 2015

Extremely pleased with our with Ciocca experience purchasing our very first Subaru. Little things like having a receptionist to greet you made us feel welcome. Craig Luksa was our sales person and he impressed us with little things like taking the time to explain all the buttons/knobs even when we were just looking

OutbackGal

12 de oct. de 2015

Nicole really listened to what I wanted in purchasing a new car over the internet and Chad followed through. Anyone wanting to purchasing a car over the net with Ciocca has no worries.

N & R

12 de oct. de 2015

The title of this review says it all. Dennis is professional, knowledgeable, and empathetic to buyers needs and concerns. Delivery of our new Legacy was timely and our unexpected new car orientation provided by Delivery Coordinator, Sarah Diefenderfer, completely removed any anxiety we may have had on driving the vehicle home after delivery.Thank you Dennis and Sarah.

cincikid

12 de oct. de 2015

I got my Subaru Outback at Ciocca Subaru and my experience had been nothing but positive. Shawn Parr (Internet sales) was a pleasure to do business with--very responsive, upfront and helpful overall. AJ in finance and Craig in sales were very efficient and made the overall process extremely smooth. Austin was very helpful and courteous in showing me all the bells and whistles of my new car. I appreciated the fact there were no marketing pitches or additional nonsensical sale offers at the dealership, which are so ubiquitous at nearly all dealerships I was dealing with. Based on my experience, I won't hesitate to highly recommend Subaru to anyone on a market for a new Subaru.

jreiss

12 de oct. de 2015

I purchased a 2016 Subaru Forester from Ciocca Subaru recently. The sales person ( Mariely Rivera- Lopez ) was very helpful and friendly. I had an issue with securing vehicle insurance which she helped me greatly which I appreciate deeply. All the personnel were helpful during my experience form financing to vehicle review after the sale. I love my new Subaru, and probably be a Subaru owner for life.James Reiss

John

12 de oct. de 2015

My experience at Ciocca Subaru was excellent. Our salesperson, Don Olson, was excellent. He was patient, knowedgeable and responsive to Emails and questions. Everything went very smoothly. I would highly recommend the dealership and Don. John S. Kintzer

Kmg217

10 de oct. de 2015

Buying a car can be very stressful but mike made this a no pressure, low stress experience. I felt that other dealerships I visited were constantly calling and pressuring me into returning and test driving more vehicles. Or these other dealerships would only focus on how much you were spending. Mike gave me space, allowed me to call him back at my convenience, and was ready for me when I felt ready to buy. He never once focused on how much I wanted to spend, just took care of finding the right car to fit my needs. I was very happy with my experience and would recommend ciocca and mike to anyone.

Happy

10 de oct. de 2015

Very friendly. We were ready to buy when we walked in and we were attended to very quickly. Mike Mohr was great getting us drinks and getting the ball rolling with the paperwork. I also really appreciated that he took the time to show me how the gadgets in the new car worked even though it was already past 9pm. The only down side was that it did take so long to get out of there. We sat around for a long time before we were brought in to do the financing part of the transaction with Troy Nelson. Once we were in however, Troy was very good at showing all of the options and add-ons in detail and not pressuring me to take more than I really wanted to.

upsman1

10 de oct. de 2015

I was impressed immediately when I entered the showroom. It was a Saturday afternoon & there lots of car buyers there. The staff I met were always seeing that you were being helped. My sales person was Steve Miller who helped me purchase my 1st Subaru. The process was fast & Steve was extremely professional & moved the process along without a hick up. In 2 hrs I was finalizing the deal. I was one very happy customer that day. Thanks Steve & the staff at Ciocca Subaru.

Cowboys4Life

8 de oct. de 2015

From the moment we walked into Ciocca Subaru, we felt important. Once we were introduced to Christian Rivera, that feeling was enhanced significantly. He was very knowledgeable and made us feel as though the only thing he had to do that day was to spend time with us (and Im talking hours). In my quest for a Subaru I discovered that there was a dealership within walking distance from my place of business and I stopped in because I had only seen the color I was interested in on the showroom floor and wanted to see it in daylight and this was a convenient way to accomplish this.. The showroom was probably the size of a restroom at Ciocca and I had walked the entire length of their office which was devoid of any clients before anyone noticed I was there. My loyalty was always to Christian Rivera and Ciocca but that sealed the deal. Two thumbs up to our sales team consisting of Christian Rivera, Ray Alvarado and Mohammad Masud.

pvn100

6 de oct. de 2015

Walk into Cicocca Subaru and you'll see smiling faces of sales associates and customers alike.. and cars being sold by the boat load. As I found out last night, there's a very good reason people buy from this dealership.After talking to Nicole on the phone (who was pleasant, helpful, eager to help), I met with Mariley Rivera. Mariley had sold my sister a Subaru Outback, a process I helped negotiate, and I was sincerely impressed with her people skills and simply positive, caring attitude. We ended up buying that car that day and walked away feeling great. But that was used car purchase. Would the experience be the same for a new car ? Would Mariley be willing to sell me the car I wanted at a reasonable and fair price?The end result, was yes, absolutely! Mariely went out of her way to treat us like FAMILY. Zero pressure sales, just a positive attitude, a huge smile, and a "what I can do to make this deal happen" attitude. In the end, the negotiation process was painless, the deal was amazing, and the entire experience was incredible. And best yet- I walk away with a brand (Subaru) that, according to my research with Consumer Reports, has more happy and satisfied customers then Mercedes and BMW. Once again, Mariely and Ciocca prove that, simply put, they want to put you in a great car for a FAIR price. I absolutely recommend this dealership and I sincerely thank Mariely and the team for treating us so well.

DebZ

4 de oct. de 2015

Great experience with the purchase of my Subaru Impreza. The whole process from choosing a car to driving the car of my choose back home took less then 3 hours. Everything went so smoothly and everyone working at Ciocca Subaru was very nice and wonderful to work with. Our salesman Stephen was awesome. They were very helpful and informative on my vehicle of choose. I never experienced this kind of non-stressful buying experience before. I highly recommend Ciocca Subaru to anyone looking to purchase a reliable vehicle. We actually purchased 2 cars within 3 weeks at Ciocca and are very satisfied with both purchases.

Dear68

30 de sep. de 2015

I am so happy with every department that helped me in the purchase of my 2015 Crosstrek pumpkin. Ciocca made my dreams come true. They were knowledge, helpful, and above all HONEST! The people are friendly and very approachable when you have a question. I felt important to them.

Ruppy

30 de sep. de 2015

I had been looking at the Subaru WRX for about a year, and started my search at Faulker Subaru due to proximity to my house. Faulkner wouldn't let me test drive the WRX until I had agreed upon terms - which is the most xxx backwards approach I have ever heard of. All BS excuses, "they are limited in number" "people don't like to buy these cars with miles on them" blah blah blah - it's a 30k car, not a Ferrari!. I'm not an 18 year old kid looking to joyride cars on the weekend, I walked into Faulker as a 30 something married homeowner. After that bunch of malarkey, I kind of put the WRX on the backburner for a while. A year later, I called Ciocca, and had 0 problems setting up a test drive for the WRX for my wife and I. On a Friday night, Ben Walsh greeted us at the door, got to know my wife and I a bit, and then took us on a great test drive with the '16 WRX. Needless to say, I returned on Saturday morning to buy my brand new '16 Premium WRX in WRB (which I f'in LOVE by the way) There was NO high pressure sales BS, just a flat out good car buying experience - Ben was phenomenal! As long as my WRX treats me good, my next Subaru will be purchased at Ciocca - hands down.

Jrom

29 de sep. de 2015

This was our first Subaru experience and we were very impressed by the smiling faces and great sales service. Everyone was very courteous and professional. We felt very much at home and they even hosted a free lunch.

tomandkristy

29 de sep. de 2015

This is hands down one of the best car buying expierences we have ever had. I told them what I was looking for and they made it work. Greg Fichter was an awesome salesman and great to work with. We had such a great experience that I took my son there only a few days later and purchased him a 2016 WRX. YaThanks again for placing me behind the wheel of my new 2016 Subaru Legacy and 2016 WRX for my son.:)

lawsonms

28 de sep. de 2015

Easiest car buying experience ever. Our salesperson Scott was very knowledgable and helpful !! Everyone at the dealership was professional and courteous !My car is spectacular

JMK

27 de sep. de 2015

They did not have the Outback we wanted on the lot but it was in route. We did not mind waiting to get the exact car we wanted. We even had lunch at the dealership while we were there to pick up our new Outback.

tuscani01

24 de sep. de 2015

well, let me start off by saying this was by far the easiest dealership to work with! bought a 2016 wrx and i cant say anything but positive things about the car and the dealership!! not a stealership but a real trust worthy dealership! :)

rgrube

23 de sep. de 2015

Excellent experience at Ciocca Subaru. Started at another Subaru Dealer, they did not have the car I needed. Found Impreza on Ciocca website, found it was in transit, and put a hold on it. I was relieved when Ciocca informed me they would refund my hold deposit immediately if I the car did not work (unlike the other dealer. Ciocca also prepared ahead of time with pre application and had everything ready so the process would go smoothly in our limited time to finally purchase. Ciocca has a large inventory, they followed through with promises made before the sale, and the sales process was smooth and uneventful. I do have one issue with our Salesman- Nick Spezio, he really needs to work on his humor!

Carlee96

23 de sep. de 2015

Best sales I've ever dealt with! Made me feel very comfortable with everything. I'd recommend them to anyone! Andy is the best!! Definitely the least stressful place I have ever been to.

Lisa O.

23 de sep. de 2015

The entire experience from selection, ordering of the car and delivery was exceptional. The Staff - Shawn Parr, Steve Parr, Morgan, Kring, Mike Vannote and Craig Luksa were friendly, helpful and professional. It was a pleasure doing business with them and will return for our next Subaru purchase.

mo3544

21 de sep. de 2015

I found that Dennis Roberti was most helpful! He was on point with what I wanted to know about the Subaru that I was looking at .He took his time and didn't push in one way or another. As this is my 13 brand new car I can tell you about pushy sales people. I found that your staff were also friendly and helpful these are their names AJ Marvelli, Kevin Ehid and Micheal Vannote. I know that next time I am in need of a car I will be back!!!!!!!!!!!!Hamed G Ramirez

Billy Weisgarber

21 de sep. de 2015

Ciocca Subaru is hands down the most professional, courteous, clean and welcoming dealership I've ever entered. It was a tremendous experience. Thank you all and especially my knowledgeable sales person Dylan Collazo.

kme14051

21 de sep. de 2015

Sayed was so down right rude to my family and I when we were there to purchase a new forester. He spoke to us in a down right rude manner when he really had no idea what was going on. He trotted right over and interrupted the gentleman we were dealing with. His tone of voice was very disrespectful to the point that no one deserved to get talked to like that!!!! Because of his actions we will never be coming back to purchase anything from Ciocca Subaru. I just hope that he doesn't treat everyone like that because no one deserves it!!!!!

Rod 2016

21 de sep. de 2015

Ciocca Subaru is the best dealership to buy a car! My son was the first person to buy a new Subaru STI and how courteous,clean and very welcoming this dealership is. We both had Nick Mann as our Sales Consultant. Nick was very helpful with any questions we had on our 2016 Legacy ! . I give Ciocca Subaru "A +"

lisa1962

20 de sep. de 2015

Terrific car buying experience. Ciocca was a recommendation to us in purchasing a vehicle. Would recommend them and Bob to anyone. They really paid attention to my requests. Great job!

KAJ2015

20 de sep. de 2015

Sales are very friendly, not pushy, and very knowledgeable about their vehicles. Made my family feel comfortable and welcome during my car buying experience. Reasonable negotiating. Will definitely purchase my next vehicle from this dealer!

AG2016

19 de sep. de 2015

I wasn't exactly planning on picking Limited 2016 Forester that day BUT friendly and relaxed atmosphere created by Jeff made it painless. I got Subaru from those guys before and will recommend them to anybody in Lehigh Valley. The only criticism is that it took 6 hours to finalize the deal.....that was also my concern in 2012 when we got our First Subaru...

Bob

17 de sep. de 2015

From the first call I felt like this dealership was really interested in making me happy while they sold me an auto. From the receptionist who answered the first inquiry to the financial person, I never felt that I was being stroked. Chad Batchelor, Troy Nelson and Sean Jenkins all did a great job. The best part is Ciocca gives their people time to visit with the customers. Never in a rush to get rid of you.Thanks for a truly fine experience. I love the auto.Bob Fulcomer

Barrett

15 de sep. de 2015

The day we met Greg Fichter & all the folks at Ciocca it was pouring the rain----- like buckets were falling out of the sky , and I was still recovering from a Hospital stay. Having said that our experience felt like a warm sunny day setting by the pool side. I had never had that warm of an experience at any other car dealership. Prior to arriving at the dealership my wife and I stopped for lunch. We wanted to be nourished, and relaxed before spending what I thought might be a grueling afternoon haggling at this car dealer. At the location of our lunch, I noticed one table over from us six gentlemen all wearing Ciocca polo shirts. Wanting the exact address for the car dealer we were looking for I asked for a card from the Ciocca employs at the table. At that point I was introduced to the owner of the company Greg Ciocca. Greg Ciocca gave me his card. I thanked him, and assured him my wife and I would be over to see him right after lunch. Our waitress shortly there after informed us our lunch was on Mr. Ciocca. Later upon arrival at Ciocca Subaru dealership were placed in the more than capable hands of Sales rep. Greg Fichter. The whole experience was Greeeaaaat!!!!!!!!!!!!!!!!!!, and we love our new Cross Trek. Thank you all so much Barrett and Rose Depew.

karenandtom

15 de sep. de 2015

Very happy with the people of Ciocca, great dealershiphelps us out a lot, good sales people, really wanted to make us happy Very good

katiejo

14 de sep. de 2015

Jimmy made me feel like a friend was selling me a car and actually cared about me finding a car I loved! This was my first experience buying a car and I was a little uncomfortable going into it but both Jimmy and Mike explained everything to me and gave me a sort of confidence going into the foreign situation. I can say I actually fell in love with a car. Now, I can't go anywhere in my car without getting compliments or feeling cool. The whole experience was ten times better than I imagined.

tanyaadams15

14 de sep. de 2015

My family has dealt with this dealership our fair share of times through the years, and every time has been wonderful. The knowledge, experience, and friendliness of the staff is exceptional, and I will absolutely return for my next Subaru!

ngall63

14 de sep. de 2015

Andy was a pleasure to work with! He wasn't pushy. He made me feel very comfortable about my purchase. Would definately recommend this dealership and Andy!

brian122s

11 de sep. de 2015

i,ve purchased many different things over the years, from vws to mercedes to construction equipment and trucks, returning to a dealer several times. no one has treated us bettter than Ciocca Subaru. the first person we met was Scott Broda who greeted us and then helped my wife find the Forster she wanted. We had a list of three or four dealers and researched the prices and options extensively using Consumer Reports as a starting point. Scott was friendly and knowledgeable and went out of his way to help us. He found the car my wife wanted in the color she wanted. He returned on his day off when we took delivery. He saw a tiny flaw on the trim and had it repaired immediately, He answered all our questions and did not try to add unwanted items, everyone at the dealership was great but Scott was really exceptional. we highly recommend Scott Broda and Ciocca Subaru. FIVE BIG STARS!!!!!

schu57

9 de sep. de 2015

Buying a car is usually not described as "pleasurable". But dealing with the employees at Ciocca Subaru was indeed a pleasurable experience. After reviewing their inventory online, I was fairly sure which vehicle I was interested in. It was a 2016 Subaru Legacy. I was greeted at the door by Ray Alvarado who introduced me to Jeff Staver. Jeff showed me the car I asked about and explained all the features this car had. I was sold. We went inside and Jeff went over other options that were available for this vehicle. At no time did I feel pressured or did I feel this was a sales pitch. We then dealt with Mo Masud for the finance portion of the deal. Again, Mo advised me of what was available, but the choice was mine. The service department got my car ready to go very quickly and I drove it home that day. What a "pleasure"! Thank you Ray, Jeff and Mo.

BarbJones

8 de sep. de 2015

I visited Greg Fichter at Ciocca Subaru to test drive a Crosstrex, loved it so much I drove it home. Everyone at Ciocca Subaru was really amazing, so easy to deal with and ultimately provided me everything I needed to make the car my own. I am loving my new car and look forward to a great relationship with everyone at Ciocca.

Charlie

8 de sep. de 2015

My wife and I wanted to lease a Subaru Forester. There were two dealers in our area and I emailed both of them asking for 5 questions to be answered relative to their lease agreement. I didn't want to talk to anyone live initially. I received answers to my questions from both dealerships fairly quickly. I then decided to go to them both and see what they could do for us. I had an older Subaru Outback to use as a down payment. I went to see them both and there was a world of difference in how we were handled at Ciocca. They were quick and ready to show and provide us with a pleasant experience. I didn't get the financials while were where at either dealer but did get them emailed to me at my request. Ciocca provided the best deal and when we picked up the vehicle I couldn't be happier. Everyone treated us with respect and they did followup with us to see if we had any concerns. Thanks again Ciocca.

Stair22

8 de sep. de 2015

I went in there looking at a 2007 Subaru Impreza. I ended up walking out with a 2015 Subaru Impreza. They worked with me for hours to get me a deal. I was given amazing customer service, and they got a customer for life out of me

Rlh402

8 de sep. de 2015

Met Dean Moyer, who gave me a great overview of the Legacy I wanted to buy. Dean is a very friendly and easy going salesman, very knowledgeable about the vehicle. When I went back for the test drive, Dean again showed all the features and gave good info. He came in with a price that I thought was good, and the buying process was effortless. The car was ready to pick up within an hour. Morgan Kring again went over the features of the car and set up the bluetooth with my phone. Everyone I met at the dealership was friendly and helpful. What more can you ask for?

Djw887

7 de sep. de 2015

My experience at Ciocca Subaru was great. The staff was friendly and informative which made the entire process quick. The financing was also very reasonable.

dfetzer

7 de sep. de 2015

Great Place to do business with. I visited many dealerships in my area (Lancaster County) as I was not sure what I wanted to buy. I decided to visit Ciocca Subaru as I was working on line With Jeff Lobalo--He was great and when I arrived at the showroom Jake Marcus greeted me. Jake and Jeff were so welcoming and truly interested in my needs. They were the only car lot I visited that did NOT give you the high pressure sales pitch which is what I was looking for and truly appreciated. I did buy a Subaru Forrester and I love it. I will be back! Love you guys!! Thanks so much--Love my new Forester and you guys!!

SilverKitty29

6 de sep. de 2015

As a first time new car buyer I was very scared going into the new car buying process. But once I started chatting with my salesperson, Ben Walsh, my worries went away! He wanted to make sure that I got the most value for what I wanted to spend and he didn't try to sell me anything that I didn't want. I told him that I'd be "shopping around" and he even offered that if I thought I'd like another make/model car to go for another test drive in the Subaru make that was similar. Everyone I met at Ciocca Subaru greeted me with a smile and a handshake; I have left as a happy 2016 Subaru Outback customer and I've made many new friends!

silver8

6 de sep. de 2015

My experience in buying a Subaru for the first time was a very fun and informative journey with Nev Pinnock. He was engaging, very informative, patient, and made the experience a wonderful one. He answered all of my questions, and dealt with me as a potential buyer with a wealth of information and experience. I especially appreciated his down to earth attitude and his great sense of humor. So Ciocca is very fortunate to have Nev on their staff, and I am looking forward to driving a dependable, safe, and trouble free car. Thanks Judi Hill

kao2424

5 de sep. de 2015

Thank you Greg for being honest, relatable, friendly & knowledgeable! I'm truly thankful for all of your help & for the laughs! You made leasing a car fun... Who knew it was possible! -Kathleen

charlie

5 de sep. de 2015

I was impresses with the friendly environment and very frank open discussions during the buying process. We met the owner serving ice cream to staff and customers.Overall it was the best new car purchase activity we have experienced. The sales staff, including those not directly involved with this transaction, were all helpfuf.Great job the owner did selectong the staff. After the sale the delivery coordinator person could not do enough to introduce us to all the features and explain their workings finishing with a request to please call him if we had any problems or questions.

wes and maria

4 de sep. de 2015

I looked at legacy's in February but did not by till August, Greg was very knowledgeable and easy to deal with, i liked the dealership, and felt it was a very friendly atmosphere. Morgan did an w excellent job going over all the features with my wife and I

Cioccafan

4 de sep. de 2015

We just purchased our first Subaru, a 2016 Outback and are extremely pleased with the whole process provided by Ciocca. From the first moment that we met our salesman, Christian Rivera until the day, 8/16/15 that we picked up our new car the whole experience was outstanding. We had heard from friends that Ciocca was a great dealership and that Subaru was a great vehicle. Christian confirmed that. He kept us informed of the progress as our new vehicle was being built and spent a great deal of time going over the features of the vehicle on the day that we picked it up. He has continued to check in with us to ensure that we are happy and comfortable with the vehicle. We would recommend Ciocca to any one who is looking for a great car buying experience.

Happy Camper

3 de sep. de 2015

I purchased my first Subaru on August 22, 2015. The entire experience was painless and relaxed. Shawn, Mike, Nick, Kevin and Mohammed were all exceptionally easy to deal with and treated me like I was a human being and not a sale. There was no pressure or deception. Everyone was absolutely wonderful from the moment I walked in the door. I would highly recommend Ciocca Subaru to everyone. I love my new car and am grateful for a positive experience at a dealership for a change.

Brianinadean

2 de sep. de 2015

I had a great experience at Ciocca Suburu. From the moment I walked in I felt welcomed, I had a few personal complications that made it difficult to get me in the car I wanted. Thanks to Christian, Greg and Ray who worked very hard I was able to leave with the car I wanted and the best investment that would help me out in the long run with my Credit for future purchases. I appreciate all they have done, I love the car and will definitely be back for future purchases. All the follow up phone calls to make sure I was happy with my purchase have been extremely appreciated as well. Thanks again Christian and Greg! Briani Rendon

Mike inkunas

1 de sep. de 2015

Last Saturday, my wife and I stopped in at Ciocca to test drive a 2015 XV. At the time I was considering the XV, along with 2 other vehicles, so my plan was just to take one out for a spin. It was a very busy day at Ciocca, but Nev took the time to sit down with us, making us feel like we were the only people in the building. He has a very laid back style, with a simple-non aggressive "all I can do is provide information. It's up to you to decide what is best for you" approach Needless to say, I ended up making my decision and Nev made the purchasing process nice and smooth.Thanks Nev!

juliegiove

1 de sep. de 2015

Ben Walsh made the daunting process of choosing the right car for my family much easier. He was well informed about the numerous options available and helped me focus on what would work best for me. He was mindful to stay within my budget (frequently reminding me to focus on quality, not all the new gadgets available :) ). Ben focused on what I wanted and helped me figure out ways to fit the purchase into my budget. He was not overbearing about making a sale...actually suggesting that I take additional time to consider my options. Ben was helpful, friendly and clearly knew a lot about Subaru cars...what more could I ask for? Everyone we dealt with at the dealership helped alleviate the stress associated with purchasing a car. My elderly mother, young granddaughter and I spent the better part of Saturday car shopping. We were tired, hungry and grouchy. Ben made sure that we were fed, entertained and as comfortable as one could be in a busy car dealership. Mr. Masud had the unpleasant task of helping me figure out how to finance the purchase. He bravely answered all our questions and suggested several ways to save money and not break my budget.At the end of the extremely long day, I drove away from the Subaru dealership with a beautiful car and the peace of mind that comes from receiving great service! Thank you!

bporse

1 de sep. de 2015

Had a great experience with the salesman Christain Ravera. He was highly knowledgeable about my needs and picked out the perfect car. Test drive was great! They worked to get me the deal I wanted with creative financing and made it happened. Well done guys!

educatedconsumer

31 de ago. de 2015

Although this review is poor that is directed at the dealership general manager, owner, and finance people. The salesperson we worked with Nick Mann was wonderful. He spent a lot of time with us, answered all questions he was able to answer and took his time by helping us any way he could. We were given a "fair" email price stating they would match or beat any price which drew us in, but then we were ridiculously low balled on our trade in (research value from multiple sources was known). Then a "game" of we'll give you more for your trade but we are upping the price of the car started and continued until the day we signed the papers. When shopping for a car the price of the car quoted shouldn't change. We had walked away without a deal on a Saturday and over the weekend another offer of $500 less came in. On Monday Ciocca sent us an email saying they would give us what we wanted for our trade as well as the price quoted, we told them we had a $200 coupon they had sent us off the final price of the car and the other offer. They refused to meet it. We decided to go with this dealership due to the salesperson being so great and we didn't want to drive an hour to the other dealer. When we sat down with final paperwork the cost of the car was not what we were quoted. They finally fixed the error due to the "owner" Greg Ciocca Jr. being in the building, so we were told. Yet when we asked again why they were not meeting or beating a price they said nothing. They just stated that they reserved the right to not match a price. I suggested they take the false advertising off the website and numerous email we received. What is even sadder is that they knew we were unhappy. We love the car but hate the dealership. We have been getting email after email and phone calls asking how our experience was. We respond with the same story each time, even to a call from Subaru themselves who said they'd have a field manager call us. This has not happened to date. So they made the sale due to being the closest dealer near us and having the car we wanted but lost a satisfied and future customer. For this reason we cannot recommend this dealership.

Rob, UBE, PA

31 de ago. de 2015

Recently purchased a 2016 WRX. Worked with Stephen Miller who is knowledgeable, low pressure and thorough. This is my third seamless vehicle purchase from a Ciocca dealership and I continue to be satisfied with the purchase experience and service.

KevinA

31 de ago. de 2015

This past weekend my girlfriend and I went shopping for a new Subaru Impreza. This was the first car shopping experience for either of us and Nev made what should be a stressful day a quite enjoyable experience. Right from the start he greeted us with with a smile and made every effort to make us feel at home. He was very knowledgeable about the car and went into great detail with the safety features, performance highlights, and all of the extras that came with it. After the test drive, he took a great deal of time answering the questions we had about both the car and the finances and helped us to reach a very favorable deal on the car. On what was a very busy Saturday, I can honestly say that he went out of his way to give us an enjoyable experience and make sure to take the time to help us through the process. I would reach out to him again without question the next time I am looking for a new vehicle!

Ricardo13

31 de ago. de 2015

Let me start by saying that I am not the type of person to write a review whether good or bad experience. However, after my experience at Ciocca Subaru, I felt obligated to write my first review. From the phone call from Nicole Vieira to confirm my interest in the 2004 Subaru WRX STI to the second Dylan Collazo handed me the keys to take the car home, I experienced the best customer service I have ever had. Nicole was extremely nice over the phone andd very helpful in helping me set up an appointment to go see the car. As soon as I got out my car Dylan was at the front door ready to greet me. He immediately asked me if I cared for something to drink while we discussed the purpose of my visit. Dylan was extremely helpful and made sure everything ran smoothly and he made me like if I was buying a car from an old friend. I then worked with Mohammad Masud, who advised me on the car's financing and was very patient with me to make sure I understood all the terms and conditions. Everyone made sure all my needs were met and the whole staff seemed very friendly, all greeting me as the walked by. I travelled an hour and a half from New Jersey to go buy the car and I would definitely do it again. Amazing dealership will must certainly recommend it, even if it is a bit far, its worth the travel.

AlanG

27 de ago. de 2015

I knew what I wanted and how much I wanted to spend (within reason). Chad was very helpful in pulling these things together. I discovered a minor cosmetic flaw the day after I took possession and Chad set up a fix. All is great now and much appreciated.Love the 2016 Forester and Ciocca Subaru. The entire staff from receptionist (Amy) cashier(Cheryl) valet driver(Fred) sales(Chad) and all the rest have my support.Alan Gruver

g00fette

27 de ago. de 2015

From the time I walked in the door, I received the best customer service! Considering it was the busiest day of the week to be there (Saturday), I moved through the leasing process with no issues. Jake "not from State Farm" took care of me from beginning to end.

mcgee,1234

27 de ago. de 2015

I purchased a 2015 Crosstrek XV, the salesmen was Greg Fichter, he was so helpful, I will certainly recommend him and your dealership to my friends, and family.Greg really made my car buying experience comfortable, and less stressful.Thanks Greg

susansonofcharles

27 de ago. de 2015

After weeks of research, we drove an hour from NJ to Allentown...well worth it for price and service. The staff was very knowledgeable and professional. They didn't rush us at all. I would definitely recommend Ciocca Subaru. We will be needing another car in 2-3 years and will go to Ciocca Subaru for sure!

Jenniferkc

26 de ago. de 2015

We live in Philly so started looking closer to home. Ended up having an Internet chat with Tom, followed by a phone call and he was great-said they'd match a price we had gotten locally. We drive up to take a look, worked with Jeff and in a few hours left with our new car. Process was smooth and worth the trip.

gre8ory1

25 de ago. de 2015

Sales associate was very personable and friendly. Finance guy wasn't too pushy and seemed to be legitimately just trying to help. Overall good experience.

Lori T

25 de ago. de 2015

Buying a car is something I do not look forward to. I have had less than satisfying experiences elsewhere in the past and did not relish the thought of high pressure tactics, endless back and forth negotiating and the inevitable feeling that I was not in fact getting a good deal. My daughter recently purchased a new car from Ciocca and was very satisfied with both the vehicle and the buying experience .She was very involved in the whole process. I knew exactly what I was looking for and what I was willing to pay for it. The salesman, Nick Spiezio was friendly, knowledgeable, and most importantly ..... did not try to sell me something that I didn't want. He found the car with the options that I wanted and gave me a thorough orientation to the car and all it's features. There was very little back and forth negotiating and I was able to make a deal that I felt comfortable with. The manager was friendly and helpful. The financing portion of the experience was also comfortable without the expected high pressure tactics to sell an extended warranty that I absolutely did not intend to purchase. In the past I have walked out of a dealership due to the endless questions about why I would not buy the top of the line extended warranty that was being pushed. The tour of the dealership and introductions to the staff that I will one day see again was very helpful. I have had this car for only two weeks, and I absolutely love it. I know that I will return when I next need a new vehicle and without the trepidation that I have felt in the past. This was without a doubt the most pleasant and satisfying car purchase I ever made.

xnap30

24 de ago. de 2015

The saleswoman I had been working at Ciocca Subaru with moved to one of their other dealerships and Shawn Parr had saw my email and responded that he would be taking over. I was hesitant that I would have to explain and negotiate everything again but he only needed minimal information from me. I explained to him that I wanted to order it ASAP and that I had a lower quote from another dealer. Shawn matched it for me with no problem and we were able to negotiate a deal about accessories with little to no effort over email! I had to call him to give him my credit card information but I missed him by an hour or so on 6/9. I tried again on 6/10 and was able to order the 2016 2.5i Outback Limited in Tungsten Metallic with no problem and was issued the copy of the VON sheet right away with an ETA of 'end of August.' Putting the deposit down for the 2016 Outback was painless and I did it all remotely 3000 miles away in Seattle without ever having to step into the showroom.I received the VIN for the car on 7/29 and got a more defined ETA of 8/17, which would have been cutting it close to the start of my parent's vacation (it's a gift for them). On 8/10, I received a call that the car had just arrived at the dealership ahead of schedule, exactly 2 months from when I ordered the car! I scheduled the pickup time for 6PM on 8/11, giving the dealership only 1 day to prep and prepare it for sale. Shawn Parr, my internet sales adviser told me that Mike Mohr was going to be the sales specialist taking care of me and my car when I get in. I told him how much I was putting down as a down-payment and got an exception to put $4000 on my card instead of their limit of $2500. Mike also sent over their secure financing application link on their website to which I filled out and qualified for the 1.9% Subaru financing. That was another thing that I could get off my chest, not having to worry about being screwed around on the financing rate, as I have excellent credit. The only strange thing was that I filled out the financing application and another salesman called my parent's home phone to ask about what car we were interested in buying. It was quickly resolved as I explained that our car had already come in and that was the financing application to purchase it. It was resolved in less than a minute and nothing too bad as I had put my parent's home phone number on the application instead of my cell phone that I had been using to communicate with the dealership. I left NY around 3:30 with parents and got to the dealership at 5:30, a little bit earlier than I had scheduled but it was no problem. The dealership is huge! Much Much bigger than any other Subaru dealership in the NY area, they actually had inventory and cars to sell and loan... There were so many cars on the lot that I drove right by my car and didn't even notice it was mine, even though it was the outback sitting nice and pretty on their curb.Walking into the dealership was amazing, they had show vehicles inside as well as a cool retro Subaru 360. There were tons of salespeople and help staff but they didn't bum rush us as soon as we walked in the door. We were politely greeted by a salesman who asked us if we needed help once we entered onto the main sales floor. I explained I was here to see Mike Mohr to pick up my car and the salesman went to grab Mike right away. A tall and friendly salesman walked over and introduced himself as Mike and was excited to show us the car. We walked outside to where I had driven pass just a few minutes before. We examined the car and Mike explained that they need to wash and clean it again as a bit of dust and dirt from the roof had stuck to the passenger side window during the brief but heavy on-pour that had just rolled through Allentown. It wasn't really that noticeable. I was even allowed to take a short test drive before the car went to get cleaned and before we went in to sign all the papers.We back into the dealership and get some free coffee and water from their lounge to sort out all the necessary documents at Mike's desk. I asked for a copy of the financing agreement before going into the financing office. I got a printout of the paper right away and I poured over the details. THERE IT WAS! The exact price I had negotiated for the car! Nothing more, nothing less, straight and clear, no gimmicks or shady practices! What a relief that was, as I had been worried that this would turn into another terrible experience. But nope, I was relieved to see this is going to be a quick and smooth process. The car price was exactly what I had negotiated over email, the NY state taxes were exactly as I had calculated, the various registration and fees were slightly higher than quoted. But the fee was a less than $20 increase and still a bit less than what I was originally quoted last year for a 2015 model. Nothing to be worried about as there wasn't a huge dealer fee, just standard transit tag, state vehicle, and registration fees. PERFECT pricing documentation.In we go into the financing office with Mike Vannote. All the financing and legal documentation was ready to go and we could have walked out of there in just a few signatures. But of course, the sale for the extended warranty had not been made yet and that was the last thing I was prepared for. There really was no pressure to buy the warranty but my parents wanted to hear it out anyway. We were offered the EGAssurance extended warranty with a 7year/100K mile, $50 deductible for a reasonable price. However this was an extended warranty offered by the Ethos Group, a third party. It wasn't the Subaru Gold Plus extended warranty I was expecting. I was pretty certain that I didn't want to buy the extended warranty anyway but it's not my car and no my decision. My mother wanted it and she requested the Subaru 7year/100K mile, $0 deductible instead which was a bit more pricey. But my mother did all the negotiation here and got a very nice price of $100 less than what Mike priced it at. It ended being the same price that another Subaru Outback forum member who had recently picked up their 2016 got it for. Great, we signed all the paperwork and it ended up taking a while longer than needed because of the deciding time for the extended warranty and me running in and out checking out various things. I felt bad as there was a long queue of people waiting for the financing office and it was getting close to their closing time of 8pm. We finished all the paperwork and go back to Mike Mohr to wrap up a few questions and get the keys. Ciocca Subaru has the Ciocca Promise, which offers 2 free oil changes and some other benefits. I asked if I could just get the quarts of oil, filters, and washer instead as we wouldn't drive out this far to take advantage of it. Unfortunately we were told that someone else had asked that same question earlier and the answer is No due to liability reasons or something like that. We were handed over the 2 key fobs and went outside to the car, which at this time had been cleaned 3 separate times and is spotless. Mike had done all that we asked for with a great attitude and everything was in order. He had personally cleaned the car, installed front and back license plate mounting screws with license holders, and scraped off the small 'Ciocca Subaru' tattoo that was on the back of the car. Lastly we asked for a short 2 minute overview of the car's eyesight safety features as it was past closing time and we were keeping Mike from his family.Buying a new car at Ciocca Subaru could not have been a more pleasant experience! I will definitely buy my next car at a Ciocca Dealership and hope with work with Shawn and the Mikes again. It's a bit further away from home but well worth the 100 mile drive across 2 states.

Jackie0327

23 de ago. de 2015

Justin Haas is the guy to go to if you need to make a purchase! He sold my brother a car last year and recently leased one to me. He is very knowledgable on the vehicles and features.He shows you exactly what your looking for and works hard to provide the best deal! Loving my first leased car!

Patrickweber

23 de ago. de 2015

Christian Rivera was very thoughtful, knew his material, and i felt like he was really working for me. Highly recommend. And I am getting the gas mileage I was hoping for!! Big Plus!

JVBass326

19 de ago. de 2015

I dealt with this dealership over the phone and they were more than accommodating especially considering our fair "Credit". When we arrived at the dealership, we were blown away by the friendliness, accuracy, service, and overall thorough information about the vehicle we were purchasing. Not 1 question was answered without 100% accuracy. Last time we purchased a vehicle (from a different dealership) we left with uncertainty and a strange feeling like we got screwed. NOT THIS TIME. Greg Ciocca Jr. and his staff run a tight professional shift that works like a well oiled Subaru. I suggest using this dealer outfit for you next car, whether it be a Subaru or any of the other brands that they carry.

D & M 2016

18 de ago. de 2015

The salesman, found the model of Subaru, that I was looking for in a timely manner. He did not try to sell me on something, that I wasn't interested in purchasing.

Dogcar

13 de ago. de 2015

No pressure technique allowed me to find the right vehicle. Took a few visits but Ben Walsh stayed with it. Highly recommend both Ben and the whole team at Ciocca Subaru.

Semmy1121

11 de ago. de 2015

Tom Calianno and Nick Mann were wonderful to work with. They helped me with everything I threw at them and hustled for me when I needed to get to work by a certain time. I'm very appreciative to both of them for everything!!!!! Thank you!!!!!

maglilly

11 de ago. de 2015

We were looking for a late model Subaru Forester with low mileage. Our initial contact was through the Chat feature on the website with Tom in the Internet department. He emailed us regularly with inventory updates to keep us informed of our options. We saw one that seemed to meet all of our requirements, AWD, good safety features, leather seats, interior and exterior colors. We initiated an online chat on Saturday afternoon, 2 hrs before the dealership closed. Tom invited us to stop by, greeted us and introduced us to Ben, who was to be our salesperson. He took us outside, where the car was waiting for our test drive. Ben sat in the back and told us about the features of the car as we rode along small country roads and the highway. We stopped to change drivers so my husband and I could both experience the ride. Back inside, Ben was patient, personable and not at all pushy. He answered all of our questions. Our trade-in was evaluated, and the negotiating process wasn't long, drawn out , or painful as is often the case at other dealerships! We got a fair price for our trade and the new vehicle. The paperwork was handled swiftly and expertly by Mohammed in the finance department. He was very professional and personable, explaining everything in great detail.While we were signing the paperwork, Ben had transferred two car seat bases and mirrors from our trade-in to the Forester. They filled the tank and had the car running for us as we exited the building. Ben even quickly synched both of our smart phones with the Bluetooth , saving us the hassle of reading the manual and figuring out how to do it ourselves. He pointed out more features and we were on our way.We received business cards from Ben, Mohammed and Gregg Ciocca, Jr., who found us a lower finance rate than our credit union. The next day, we had a problem with the power lift gate. A quick call to Ben solved the problem. It was a simple reset issue. I thought it might require a service visit. I was impressed with how well-versed Ben was with the vehicle operation and that he was able to quickly resolve the problem.I was impressed with the seamlessness of our transaction. The Ciocca dealership seems to take pride in its commitment to customer comfort and satisfaction. This dealership is also commendable for the diversity that is represented among its employees! I give this operation 5 stars and would not hesitate to purchase another vehicle there and recommend it to my friends and family.

Eladio25

11 de ago. de 2015

Working with Mike Mohr was the best car buying experience I have ever had. Because of him I will now only buy all of my cars from Ciocca Subaru, and we are now a Subaru family. We had our 3 and 4 year old children with us. Not only did Mike take care of us he kept out kids entertained throughout the entire process. Thank You!!!!!

Jro214

11 de ago. de 2015

Steve was wonderful and patient with us. He was knowledgable about the vehicles and ultimately found us a great car that we love. We felt no pressure from him. On the finance end, we did feel pressure into buying service plans and had to say no thank you multiple times. The gentleman was very nice, but persistent for sure. Very happy with Ciocca Subaru.

Cv47

10 de ago. de 2015

Greg Fichter's willingness to listen to a customer's car needs coupled with his unparalleled knowledge of his products made my first car purchase in over a decade a truly pleasant experience. Jake Marcus could not have had a better teacher.

tfehr13

10 de ago. de 2015

I recently purchased two Subaru Forester's for our business. Art Berger handled the sale and I can't say enough about how pleasant Art was to work with and how easy Ciocca made the sales process. I am sure we will buy many more cars through Ciocca.

Roxy71

9 de ago. de 2015

The reputation alone made me come to Ciocca Subaru, but also the fact that Subaru is pretty much the only car that I hear no complaints from whenever I speak to another Subaru owner. Greg Fichter was my salesman and Jeremy Sabol helped me with financing and both did an amazing job. Greg showed each and every detail and perk of buying my first Outback. He gave me his undivided attention and never made me feel silly when I asked some of the questions only a girl who doesn't know cars would ask. Answering each question twice if I was still not sure. Two test drives and helping me set up my phone to link to the car, and I was in agreement with the statement he made the first day we visited Ciocca when he said that "they pretty much sell themselves". Very impressed with his knowledge and expertise with the cars and treating me like a friend as well as a customer since I have known Greg for a pretty long time. Jeremy in finance was very down to earth as well. Never pressuring my husband and I to sway with the highest amount of coverage although we went with the best anyway, because we intend to drive this until it cannot drive anymore anyway. He was knowledgeable and sat and discussed options and the way the financing would go and gave us options for payments. Wonderful professionals all around. Each and every person I met had a smile on their face and greeted me with a handshake, held the door, fetched a water, showed me around, and gave me world class service. Morgan helped me with the technology in my car and assisted me the next day over the phone when I had questions with my Pandora. Great girl! Thank you Greg and to all of the employees at Ciocca Subaru. You made this a painless process.

June and Bob

8 de ago. de 2015

Jake Marcus went above and beyond to get us a great deal. I must say the overall atmosphere and the friendliness was unmatched. It was a great experience and we love the new vehicle. We want to thank you once again for everything that you did for us. Jake is the ABSOLUTE BEST!!!!!! We would highly recommend him. The experience felt that Jake was more of a friend then a salesman and that is why we stayed and purchase a vehicle on the same day because we were just browsing.We have been to many car dealers before and this was by far the best experience we had buying a vehicle. Thanks again Jake Marcus for the awesome service. Ciocca gets a double thumbs up.

Gail R.

8 de ago. de 2015

I wanted a white Crosstrek with black leather interior but without all the bells and whistles like Eyesight and Navigation package. I test drove a Crosstrek at another dealership, which let me walk away unsatisfied after suggesting I purchase a different color. I went to Ciocca, where they also had nothing to match what I wanted, but our stellar salesman, Jimmy Ofori, said they could have leather seats installed into the model that came with cloth seats--and there were two in transit to the dealership. In a subsequent visit, I saw a cool pin-striping job on another car and asked Christian Rivera if I could have that on my Crosstrek, and turns out that they also have a guy who could do that right at the dealership. My Crosstrek was due in July 31, it came in July 24, and I picked it up completed July 31. The leather interior looks awesome and so does my custom-painted pin-striping. Wow.

UsedNoMore

6 de ago. de 2015

My wife and I pretty much hate car dealerships. Over the past 30 years we have avoided them like the plague, buying used vehicles from the owners, and working to keep them on the road. Finally, it seemed time to get either a certified used or a new vehicle. We checked into what we wanted and what was highest rated, and ended up at Ciocca Subaru to check out the Forester. Nev saw us looking through the cars in the lot, made sure to say hi, offered some cold bottled water (it was hot!), and gave us his card. After we decided to go with a 2015 Forester, we steeled ourselves for the ordeal - high pressure tactics and fast talking. We went in, and because of his friendly greeting, we went to see Nev. He was friendly, relaxed (and made us so), and very up front and honest. He truly listened to what we were looking for and why, gave us some 3rd party information on the Forester and the CR-V (another option we had considered), and then let us take a test drive. The car sold itself, and Nev was just a competent and caring facilitator for the whole experience. Because what we wanted wasn't on the lot, and we needed the vehicle soon, he found one in NJ and worked a dealer trade to get it for us in 3 days. We could not have been happier with the entire process, or with Nev. Anyone asking me about a car dealership they can trust will get steered straignt to Nev and Ciocca Subaru.

Jon

6 de ago. de 2015

Nick Mann went above and beyond his job to help us find what we wanted. Great guy..friendly and helpful. Good experience overall. Highly recommend

Jen311

5 de ago. de 2015

The staff is very friendly, and very helpful! I had such a great experience! I would recommend this dealership to everyone! Thank you so much again!

Robster

5 de ago. de 2015

My Sales Rep., Eileen, was friendly, courteous and very helpful. I did not really expect to shop for and drive home in my Subaru on the day of my visit. However, Eileen pointed out a fantastic deal on my 2012 Outback and I know that it was the right match for me. No muss! no fuss!. I told her what I needed and didn't need and she showed me the perfect car for me. Eileen intimated that I came on the right day to purchase because it was the last day of the month and there were many markdowns on available outbacks.

Johnstone

5 de ago. de 2015

After checking with other Subaru dealerships in the area, we visited Ciocca, and we were pleased with the warm reception of Jeff Staver and the other Subaru team members. Other dealers we visited couldn't even compare to the financial deal we got from Ciocca, not to mention all the perks that came with the "Ciocca Promise." Hopefully this will be the start of a great relationship.

kandd

5 de ago. de 2015

The sales person was very friendly and helpful. They worked hard to work with us on the price of our payment. They have a huge selection in stock. We were very impressed and will return for our next vehicle.

First in Subaru

3 de ago. de 2015

Purchase - 2016 Forester 2.5 Touring Overall - Worth the 91 mile trip we made. Pros: Of course, Nicole who did all the heavy lifting provided the best support and responsiveness. No hassle dealing over the phone or via email.. Beat other NJ prices. Matched lowest financing terms and conditions obtained elsewhere. All we did was come and pick up the car. Delivered car ahead of schedule. All questions answered. Kevin provided about an hour walk through of the vehicle's capabilities. Greg facilitated the final delivery. You don't need to be squeamish or shy with this team. They make you completely comfortable during the negotiations, financing, and final delivery.Cons: More transparency on governmental, regulatory, or third party fees. In light of that, fees not disclosed up front were removed.

deadhead

1 de ago. de 2015

Usually car dealerships and salesmen make me nervous immediately. When I walked in the door, I was warmly greeted by Eileen. She then explained to me that Ciocca tries to be different and make their customers feel good. I felt at ease throughout the entire process and actually had FUN! Jeremy in finance made signing paperwork..dare I say..pleasant! Thanks Eileen for helping me replace my old car! And thanks to Ciocca for my free oil changes!

Myfatcat

1 de ago. de 2015

Christian Rivera is the most knowledgeable, patient and competent sales rep I have ever encountered. He truly personifies exceptional customer service. I test drove the Outback twice, the Legacy once & sat in the Forrester. He was able to provide technical information on all 3 vehicles & was truly concerned with what vehicle would be best for me. I was impressed that he did not try to steer me toward the more expensive vehicle or convince me to buy options I don't want or need. This was light years ahead of my last new car experience (Ford) 11 years ago. I received more than I expected and still stayed within budget. I don't see any reason to buy a car that is not a Subaru nor deal with any other dealership.

fmwright

1 de ago. de 2015

I knew exactly the car and options that I wanted, a 3.6 Subaru Outback full loaded. I started searching dealer web sites from Delaware to eastern PA. I was getting responses like come in and order a 2016, come in and test drive a 2.5 you will love it, why do you want a 3.6, oh and an offer for $92 off the MSRP on a 3.6. Then I started a chat with Jeff at Ciocca in Allentown. Everything was roses from then on. The internet buying process was superb. Then I went to the dealership and met my salesman, Dennis Roberti, who was very sincere, personable and extremely helpful through the whole process. I was able to negotiate a price without any hassle! The next step was to negotiate a trade-in value . I had taken my car to car max for an estimate, which I thought was fair and Ciocca matched the offer, again with no hassle. Then the dreaded finance office. Jeremy was knowledgeable and did not apply any pressure when we decided what extra's we wanted. Sara provided us with excellent training on all the features in our new Subaru. Our overall experience was Excellent and I highly recommend this dealership.

Hollie

1 de ago. de 2015

Craig Luksa was extremely helpful with my purchase of my new Subaru. He patiently went over different options and helped me to stay in my budget and still get a car that I wanted.

froggygirl

30 de jul. de 2015

My parent's recommended Ciocca Subaru when I mentioned I was interested in purchasing a new vehicle. Jake Marcus, our salesperson, was extremely helpful. I didn't feel pressured at all at anytime. I felt comfortable with all the employees that we were introduced to during this process. Jake saw us through, and I greatly appreciate his patience with all of our questions and test-drives! I would definitely recommend the Ciocca Subaru Dealership and recommend Jake Marcus as a sales consultant.

Satisfied Customer

28 de jul. de 2015

I've bought a number of Subaru cars in the past and this was the best experience to date. Andy was very friendly and he knew the product. He answered all my questions and I was in and out in a reasonable amount of time. I'm sure I'll be doing business with Andy again.

cnel

27 de jul. de 2015

Dylan, Nick and Mike were great. They made the experience of buying a new car painless. They had great knowledge, were there for me when I needed them and I will definitely be going back there for a new vehicle in the future.

Salladclay

27 de jul. de 2015

Had the privilege of working with Jake Marcus. It's my humble opinion that he's a tremendous addition to Ciocca Suburu. He was highly personable and genuinely interested in my situation. Also worked with Nicole Viera who was highly professional and Mike Vannote. as well

Corinnetiffany

26 de jul. de 2015

I walked into the dealership parking lot figuring i wasnt going to get approved, everyone told me to stay postive and i couldnt, I wasnt really interested in the first car they showed me and then i ended up taking it home. they new right from the start what was the best option for me. Dylan was the guy who worked with me most while i was there one of the most honest car salemen i ever meant he wanted to know what i was interested in, wasnt trying to push anything on me. He made sure i was sasitified and made sure i felt comfortable from start to finish. Dylan Knew alot of answers to the questions i had but if he didnt he made sure ALL my questions were answered by the time i had left. I was more then satisfied with my experience.

Robert

25 de jul. de 2015

These folks are awesome. They stayed open almost and hour and half later on a SATURDAY to get me my car. On top of that when I originally arrived the exact car I was looking for wasn't in there inventory. But they did just get delivery the day before and it wasn't processed yet. After processing the inventory they found the exact vehicle I was looking for.(Color, Trim level EVERYTHING) Dennis Roberti was amazing. He went far above and beyond to get me exactly what I needed and in a very small time window. I highly recommend anyone to visit Ciocca Subaru.

Scott

21 de jul. de 2015

My wife and I, (more my wife than I), dealt with Jake "not from State Farm" Marcus, and Ben Walsh (who was also very nice) assisted Jake. Jake could not have been more attentive to our needs, and more patient with my "very demanding" wife. He was very personable, and did not come off as the usual "pushy car salesman". I can say without a shadow of a doubt, that if not for the way he handled our situation, we would not have made a purchase at this dealership, he continued to stay in touch, trying to accommodate our needs, and eventually found a car and deal that we all could be happy with.Jake has continued to stay in touch well after the sale, and has kept us informed of every thing we need to know. If I do have one complaint, it was how long it took to finalize everything (which Jake had nothing to do with),we made a cash deal but still had to finalize the deal through the finance dept. The finance dept. salesman gave a very long winded speech trying to sell us an extended warranty which we had no interest in, and wasted a lot of our time in doing so.I would suggest that you request Jake for your salesperson, but if you're not interested in an extended warranty, let them know up front.

Paula

21 de jul. de 2015

What a pleasure it was to have Jake "from State Farm" Marcus as my Sales Consultant! He was extremely knowledgeable in answering my many questions, he was patient, personable and more than accomidating to my hectic schedule. I would highly recommend requesting Jake Marcus as your sales consultant at Ciocca Subaru.The entire staff at the dealership was outstanding in every way from the moment I walked in. Sara Diefenderfer and Kevin Ehid where the delivery coordinators that made sure I was comfortable with every feature of my car prior to driving off the lot. Chris Kosich from finance explained in detail my warranty and extended warranty options available to me. Ray Alverado did a great job on helping me to purchase a fabulous car with payments that suited my budget. I LOVE my new Crosstrek XV and I definitely recommend Ciocca Subaru to everyone!

Jdavenport

21 de jul. de 2015

What a great experience! Everyone was so friendly and professional, they made buying a car easy!! I will only buy from Ciocca Subaru from now on!!!

Gejnpa

20 de jul. de 2015

Justin Haas and Mike Vannote have kept us in wonderful cars with wonderful service for years now.They are friendly and professional at every moment. We would not go anywhere else.

gilwhite07

19 de jul. de 2015

In purchasing my first Subaru, Jeff was very informative about the Outback driving capabilities and option that made my buying experience a very positive. I would highly recommend this dealership and Jeff for anyone looking to purchase a Subaru.

Corgi919

19 de jul. de 2015

Taking my daughter car shopping at Ciocca Subaru was the best experience! Everyone answered her questions and gave her all the information she needed to make a smart car choice. Thank you so much ! I will definitely recommend your dealership to my friends. It was the fastest car purchase I ever made! In and on the road in under 3 hours. Great price and perfect handling of everything.

marykateruf

19 de jul. de 2015

I had a great experience at Ciocca. The gentlemen I dealt with were a breath of fresh air in comparison to your average car salesmen. They didn't pressure me, took my questions and considerations seriously, and worked with me when necessary. I would certainly reccomend them!Thanks!

RQ

18 de jul. de 2015

Great place to buy/lease a new car. Not only are the cars reliable but the service is great. Christian had us out of there much faster than anticipated and in a brand new car. Mike helped us with the paperwork and made sure we understood everything. Overall it was a good experience (compared to others I've had) and they also accomadated my kids. Need a car? Come here!!

jmcgeary39

18 de jul. de 2015

The entire staff was very friendly and pleasurable to deal with. I truly believe they mean when they say they will never be undersold. I would definitely buy from Ciocca Subaru again.

michug

18 de jul. de 2015

I have always hated car buying. This experience was truly exceptional. Professional and courteous throughout. Wish I had gone to Ciocca first.Happy to recommend.

birds of a feather

17 de jul. de 2015

The 1st time we dealt with Nev was back in April of 2015. At the time we were just checking out the new cars. But in July of 2015 we were in the market for a new car and we knew right where to head Ciocca Subaru and to speak with Nev. He was knowledgeable about the product and he took his time answering all my wife's many questions (she has MS). He has a great sense of humor which made the car buying good a lot smoother. Thank you very much Nev. Jo Anne and Bill Harr

rbh00723

17 de jul. de 2015

I just bought a 06 Civic and I really love it! It was really clean, however I had a few issues 2 days after I bought it. First I had gone over some pot xxxxx AFTER I bought the car and noticed a squeak on the front right strut, it turned out to be a tie rod end, (roughly $200-$250 est. repair at a regular shop). There was also a problem with the passanger door lock actuator it wouldn't operate correctly and using it manually was not possible ($150 repair est.). Also the car had 138,000 mi and it had not yet had the transmission fluid changed and upon slowing quickly to a changing red light I noticed hard downshifting ($120-160 est.). They wound up giving me a Loaner car which was definitely a POSITIVE, however they charged me a $200 deductible stating that the vehicle was sold AS IS without a warranty however if there was a warranty they charge a deductible so I had to pony up on that...I wish I had noticed these things before :( overall I've delt with worse dealers so I should be happy...I guess LOL

Subaru mommy3

17 de jul. de 2015

My dreams of owning a new car were made possible by the amazing staff of Ciocca Subaru.My story sounds like most people , working married couple, no credit card but debt due to medical and student loans. A barely working older car and high payments on it. The staff made sure to work with us and help educate us on the best vehicle for our family of 5. The staff were both thoughtful and gracious from the bottle waters for the kids to providing them coloring book to occupy themselves.I know most people say that buying a new car is stressful , my husband and I did not find it to be. I would recommend them highly and look forward to a lifelong relationship with them.

chela1989

17 de jul. de 2015

I had a great experience here from beginning to end. Test drove the car right away, fell in love instantly, options were discussed in full and ended up getting the car same week thanks to Andy and Tom. The customer service was beyond exceptional and I'm so happy I decided to go with this dealership even though it was an hour away from my house but they had the brz I wanted so it was perfect.

Satisfied Customer

16 de jul. de 2015

When we first came on the lot and was looking at cars a very nice gentleman by the name of Jake Marcus asked us if he could help us look around and find a vehicle that was right for us. He started taking notes about what we wanted in a car and started showing us the inventory. He was called away by a returning customer and he introduced us to Mr. Dean Moyer who showed us around further and we all went for a test drive when we found the vehicle that we thought was right for us. Back at the showroom we started the negotiation process and it was better than I ever dreamed it could be. Dean listened to what we had to say and what we were willing to pay and what we were willing to trade our current car in for. At other dealerships I felt like I came away with battle wounds and an oath that I would never go back there again and obviously without a new car. Jake, Dean and the rest of the employees were courteous and professional. I would recommend Ciocca Subaru on Hamilton Blvd in Allentown Pa. to anyone that wants to be treated with respect and kindness. The experience was well worth my time and new car that we now enjoy.Thanks guys,Ann

Angrybunnylove21

15 de jul. de 2015

About 9 years ago I had purchased my first vehicle and had a terrible experience with a different company. The people were rude and abrasive and seemed annoyed to be doing their job. This time, so much different. The entire staff that I worked with was friendly. From the Internet Sales guy, Tom C. who answered all my questions and referred me to a wonderful in house sales representative, Andy E. I couldn't have asked for better people to go through purchasing my first new vehicle. (My first vehicle was used.)Not only did they make the entire process easy and worry free. The fact that they both were so knowledgeable about the products and services Subaru provides it was such a relief. They both worked hard to make sure that they were able to obtain the exact car I wanted and best of all for the right price. I put in a request for one not available on their lot and they called me the very next day with the wonderful news that they found my car and that it would be there the following day.I cannot stress enough the level of professionalism and courtesy that was represented by the entire team there. I will most certainly be coming back again for my next vehicle and gladly sending people their way. I'm very happy to report that not only does Subaru make excellent products but they certainly picked the perfect team members to connect those products with the right people. Lastly, but certainly not least, the finance person I dealt with, Mike V. not only provided a clear breakdown of exactly what my payment options were, but thoroughly explained additional options for making sure my vehicle would be taken care of well past the initial warranty. From the moment I first spoke with Tom C. on the internet, til the moment I was greeted at the door by Andy E. to the effortless transition over into the finance department I had the most wonderful experience, I almost did mind that I signed my life away for four years. Thank you Subaru for making sure to hire an excellent, knowledgeable, friendly staff. I couldn't be more pleased.

Mary Lou DeAngelis

15 de jul. de 2015

We have had Subarus since the early 1980's. We bought them all from Bob Pavone....all 13 of them. We are a Subaru family and we each have one! Bob makes the car buying experience easy and nothing is too much for him to help with or arrange. Bob...you ROCK!!!! ????????????

Nate6445

15 de jul. de 2015

I am so thankful for ciocca Subaru honestly the best at dealer around . We drove an hour to do bussiness here because they offered the best deals and were able to work with out credit . Special thanks to Jeremy in finance and out salesman Craig

Ride. Snowboard jim

15 de jul. de 2015

Very clear details& terms,Nevil had great sense of humor went above and beyond to make sure I was satisfied .treated us like a friend not just a customer

bandog1

14 de jul. de 2015

Had a good experience dealing with steve miller Chris financial officer and the sales Manager all great people.I will definitely do my car buying from them again.

author

14 de jul. de 2015

Donald Olson took the time to explain the car carefully, which was especially useful considering all the electronics involved. I would consider this dealership when looking for a new car.

amb421

14 de jul. de 2015

I worked with Nick Mann, who also sold my parents a car a few weeks prior. He was friendly, helpful and not pushy at all. He really made it a pleasant experience. I would recommend talking to him if you are interested in a Subaru.

Sube2015

13 de jul. de 2015

The team that sold me my Subaru was professional and helpful. My experience with Jeff and Kevin was wonderful. The best part was they had Kevin spend a half hour to explain the feature of the car. I would recommend them to all my friends and family.

lsgaribay701

12 de jul. de 2015

My husband and I have owned our new car for a few weeks now and we couldn't be happier. It drives smooth, handles so nice and is great on gas! When we came to Ciocca Subaru we were praying for a better experience then we had at other dealerships. We couldn't handle one more rude or pushy salesman! As we were looking around at the different cars we saw a salesman walking our way and we both thought, oh no, here goes! It was a very young man named Dylan that introduced himself and we were very pleased with his attitude. After talking for awhile Dylan brought a car out that he thought we would love, but there was another on the lot that I already had my heart set on. Dylan jumped through hoops to see that we drove away in the car we wanted. We ended up spending quite a bit of time at the dealership that day waiting for the financing to go through so we had a lot of time to get to know Dylan. What an awesome person. His passion for the job and the dealership made us feel at ease buying a car there, and his drive to move forward in his career and life in general made us even happier we were buying the car from him. He made us want to help him. He is such a great guy working hard to be the best he can as a car salesman, a son, a fiance, a grandson and a human being, you can't help but want to help him reach his goals. Any car we decide to purchase in the future will be from Ciocca and hopefully Dylan is there for awhile so we can continue to buy from him. We are recommending to everyone to go there and ask for Dylan. I promise they will not only end up with a great car, but also a great buying experience.

Loyal Subaru Owner

12 de jul. de 2015

We are loyal Subaru owners through and through. There was no question when we entered the showroom this weekend that we wanted to get a Forester. This makes our fourth Subaru; the previous three were purchased from this same dealership when it was known as Becker Subaru. Our salesperson was friendly and low-key (probably since she sensed the deal was already done when we walked in the door). During the test drive, the car literally sold itself. Cannot rave enough about the redesigned 2015 Forester. However, once we committed to purchasing the car, the experience went downhill from there. We had to wait around for one hour before we could sit down with the business guy to hand over our deposit check (we were returning the next day with the full payment). We tried several times to leave and say we would return the next morning to finish up the paperwork, but were met with "It will only be a couple more minutes." Yes, and those minutes eventually added up to a total of 60. When we finally sat down with the business guy to walk through the paperwork, that took another 30 minutes. (At that point, while we were being pitched the extra service packages and warranties, we had completely tuned out and were in no mood to purchase anything else.) When we finally dragged ourselves out the door, all our euphoria about buying another outstanding Subaru was completely gone. Everyone we met was apologetic, yet that doesn't overcome the fact that we were held up for an unreasonable amount of time.

Dan the man

11 de jul. de 2015

This my 3rd new WRX,SUBARU always hits the ball out of park with this model. CIOCCA GM Steve Sr and SENIOR Salesman Jeff STAVER continue to go above and beyond with their sales efforts. Look no where else other than Ciocca, they will beat any other retail deal.

swlf321

10 de jul. de 2015

Dylan was a great knowledge on the forester and its appointments. He took his time to let my wife and I test drive one and answered all our questions.He was a professional on how he handled the deal and put no pressure upon us to buy.This was the easiest car sale I have made. The Ciocca staff showed us our new car and set up the Bluetooth and morgan and Kevin programmed our Bluetooth and gave us a comprehensive tour of how all the electronics worked.

Robert

10 de jul. de 2015

My wife and I bought our Outback wagon from Greg back in May. We are expecting our first child in August, are currently in the process of moving and needed to upgrade to a bigger "family" vehicle. Hence the reasons for my review being months overdue :-) That said, let's talk about Greg. First, just take a look at the Ciocca Subaru staff website. Notice anything? Greg has substantially more reviews than anyone else. Let's be honest now. Most people don't want to bother to take the time to fill out a review even when the service was good. So if that many people did take the time, that right there should be a clear indication of what Greg brings to the table. Greg first of all takes the time to get to know you and what you are looking for, not just in a car, but in the overall car buying experience. How will the car suit your lifestyle? What price ranges do you have? What are your "absolute must haves" as well as what isn't that important to you. All of this helps Greg narrow down what vehicle(s) would best suit your needs.Another great point, Greg doesn't care how many questions you ask or how often you ask the same question over and over and over again. Because if you're are not comfortable in understanding everything, you're not going to be comfortable buying anything. So no pressure. Take your time. But choose Greg for an enjoyable experience :-)Note: the reason for the 4 stars on Customer Service and Price are for the Finance end of the buying experience. I know the object is to sell you as much as they can for add-ons and insurance, but the experience can sometimes be a little overbearing and pressuring in their tactics.

Fernando

10 de jul. de 2015

I was looking for a Subaru for some time, and all dealers I visited where inefficient and not really helpful. As soon as I entered Ciocca I was sold. Friendly welcome, great environment and experienced people that without me even asking had all the answers and gave me a thorough tour of the car that I was planning to buy.I'm 1 hour away from them and I wouldn't hesitate to go again if I have to.The selling experience was absolutely outstanding, knowing how painful can be to buy a car, they made it easy, friendly, not aggressive and really addressing my needs.This guys really got it when it comes to making you feel comfortable and relaxed when buying a car.Also, the post sale service has been great. Absolutely my best car buying experience.

BLove91

9 de jul. de 2015

Dylan went above & beyond to ensure I got the perfect car for me. He listened to what I had to say and took his time showing me every car I was interested in. He made my experience the best car buying experience I have EVER had. It is because of him that I will be recommending all of my friends and family to the Ciocca dealership. Thanks Dylan!!

Amelia

9 de jul. de 2015

. . . and I'm sure it won't be last. I had never been to Ciocca. There was clear interest in understanding what was important to me. No pressure. Great service. Very patient. I love my car. Greg made it very easy for me - we even had some laughs together. Thank you!!!

Rich Tracchio

8 de jul. de 2015

Pretty simple. We've purchased 4 cars there. Great dealership. Customer focused. High quality service. Probably the best thing that goes unnoticed is they keep reinventing themselves in an effort to get even better. What else would you want in a place where you make significant investments on yourself and your family members who drive and/or ride? By the way. Ask for Mike Mohr. He's as good as it gets. After that, enjoy the ride.....

weatherloach

8 de jul. de 2015

outbacks are difficult to find, which made it necessary to expand our buying area to get what we wanted in a short amount of time or wait to order one so with research in hand we drove to ciocca Subaru. We arrived on Saturday during a picnic type event which was barely controlled chaos and were greeted at the door by Dylan ,he was very warm and personable and engaging.We informed him we were looking to purchase that weekend from whatever dealership had the best deal and told him our color and model requirements. Wanted white color but lost out by 5 minutes to another customer, so choice was between green ,ice blue and black, black became unavailable 3 minutes later so it was ice blue and green.Don't shop here on event days you probably wont get exactly what you want due to sales volume .I went with my second choice of green that had what I wanted without to many extras that I didn't..Sat down with Dylan and waited for first deal offer, offer number one was way to high msrp sticker number or close to it, explained we were buying this weekend had cash to put down and wanted best offer again, off to the bosses office, to high still when he returned ,at this point explained I had done my research on the median price other people had paid and they were to high still, last offer little high but Dylan was nice to us and I hope he got it for a commission on the sale.We usually buy from another dealer that conducts business differently transparent and no haggles this is what I paid this is what I need to stay in business and is usually agreeable to my price researchI have bought three previous cars from there and its a long drive but worth it every time.had to ask for lower credit percent had half down and tier one credit and had to ask for a rate that didn't scream flight risk other dealership runs credit and doesn't do this to us, I had already gotten okayed from a local bank for a much lower rate and was ready to drive to save a lot of money, was able to negotiate lower rate but shouldn't have had to I thought.Delivery was very well done with a nice young lady who explained every thing to me and there is a lot anymore to learn in new outbacks , I don't remember her name and I wish I did to thank her for her patience with my questions.In conclusion it wasn't a horrible deal like I have had at other dealers, but negotiated for 2 cars here bought one , going to other dealer for other one sales tactics used here aggravated me and wasted my time.Employees are great and give great service here but if you don't have a clue your a going to overpayfor your car so do your research before going here.Dylan I give you 5 stars you were great for your professionalism.The nice young lady who explained the car to me I also give a 5 star rating she was excellent to deal with.would I come back here maybe only if I cant get my cat at the other dealer.

Lyssa4022

7 de jul. de 2015

My experience at Ciocca Subaru was great, from the moment I arrived. I truly do not like going to car dealerships because everyone seems like all they care about is their sale on a car. However, from the moment I arrived Christian was kind, and down to earth and was extremely knowledgably about everything they had to offer. I ended up purchasing the 2015 forester, my first big car purchase and I couldn't express more how wonderful everyone was that helped me out along the way.

MagicRat

6 de jul. de 2015

...With The Intent To Purchase An Outback And I Was NOT Disappointed!! Jeff Is A VERY Knowledgeable & Excellent Salesperson And I Was Completely At Ease During The Entire Negotiation Process. When We Arrived At A Deal, Mohammad Was There To Work Through The Financial Process In A VERY Professional Manner...When The Process Was Complete, I Drove Back To Jersey In My NEW Outback!!! THANK You For Making This My BEST Automobile Purchase Experience EVER!!!

Jsuppan

6 de jul. de 2015

My car was ordered and was due the last week of July. Well it came in on July 3rd! emailed all my information to Greg on the 3rd then went in on the morning of the 4th. It took a total of 45 minutes to complete the transaction and drive off the lot. Definitely the best car buying experience I have every had.

D&M

5 de jul. de 2015

I keep my vehicles a long time, so this car- buying experience could be one of my last. My wife and I wanted it to be a good one. Nev Pinnock made the purchasing of our new Subaru very pleasant with no hassles. We believe he gave us a great deal and took good care of us. He was very knowledgeable and thorough and answered all of our questions. We toured the facility and met many of the people we will be dealing with in the future. We highly recommend Nev Pinnock, this was a great experience.

Jesus123456

5 de jul. de 2015

I was completely satisfied by the patience offered from the sales associates and the vast inventory that this dealership had. This is my second Subaru and it will definitely continue being my choice brand.

bknieriem

2 de jul. de 2015

Dylan was such a pleasure to deal with. He has made this vehicle purchase my best experience. I would surely recommend all of my friends and family to see him for their next purchase.

EdAcosta

2 de jul. de 2015

My experience started with online car searching and negotiations. I then visited the show room after some initial negotiations. It is very clean, and customer friendly. Was greeted promptly and they had me with my sales rep, Mariely, very quickly. Was offered water / coffee. I went for a test ride while they evaluated my car. I was there less than 2 hours and we had an agreement on price that worked for both parties. Other dealerships I dealt with turn out to be an all day event. The car I wanted was not in stock, however, a few days later I get the call that they have it and ready for pickup. Went to pickup the vehicle. Paperwork was completed and an overview of the vehicle was completed in less than an hour. Mariely was outstanding and listened to what I wanted. The Dealership was busy but everyone was being taken care off. Outstanding customer lounge for when you are waiting for vehicle service. Definitely the best car purchasing experience I ever had. Will definitely do business with them again. Thank you Ciocca, for putting the SERVICE back in Customer Service.

cfuredi

1 de jul. de 2015

Greg was enjoyable from the time we walked through the door, to even the moments after we drove off the lot with the new car! You can tell he loves his job and was never pushy or too serious. I would recommend Ciocca, and Greg, to anyone looking to buy a new Subaru. We will be back!

nathanr23

30 de jun. de 2015

My car shopping experience started off great. Was greeted in a very friendly manner on day one and was able to view and test drive all aspects of the vehicle, all without being pressured to buy the vehicle at all by Mr. Christian Rivera. He was very knowledgeable and professional. After deciding to purchase the vehicle, I was helped in excellent and friendly manner and was able to make a deal with almost no hassle. I would highly recommend both Ciocca Subaru to future buyers and Mr. Rivera to handle your sales.

Louise

30 de jun. de 2015

Our sales member Jimmy Ofori was very nice, knowledgeable , patience and very kind with my husband and me. Did not rush us or pressure us to buy!!! Thanks Jimmy and Ciocca Subaru

PrincessBernieT

30 de jun. de 2015

Greg made my daughter a happy girl. His service was excellent. Very professional and a pleasure to do business with. Service and dealership offer you a pleasurable experience without the hassle. Would highly recommend you go there for your car buying experienceCharlie and Nichole Trinkle

Wil

30 de jun. de 2015

The Ciocca Subaru is an excellent car! Jimmy is an excellent salesman; he is very kind and is great at explaining the benefits of owning this particular Subaru. I would recommend the dealership to anybody, as well as Jimmy and the rest of the benevolent employees.

rijasinski3atgmail.com

30 de jun. de 2015

Craig & Sayed did a great job with assisting in my STI purchase. They beat out the competition with giving me the lowest price. Good work!

Darek szwarc

30 de jun. de 2015

I was pleased the way they sell carsWhat a difference......not to be pushed or told to buy what is not necessary !!!From A to Z 5 stars plus !!! :-) :-) :-) :-) :-)

Bcramer

30 de jun. de 2015

Our first experience with this dealership was not posititve. The second time around was the exact opposite. They were willing to negotiate and it ended with us getting a beautiful new outback!

ovelasquez

29 de jun. de 2015

From the time we got out of our car, until the time we left in our brand new car, the experience was incredible. Andy greeted us at the door and led us step by step with the test drive until he handed us the keys at the end. Todd Paulus was also very pleasant to deal with on the financing end. By no means was there pressure from them to make a sale, everything was taken at our own pace. All in all this was a great experience and there is no buyers remorse on our end. I would gladly return for another vehicle.

Erik123

29 de jun. de 2015

Went to ciocca subaru in allentown . I was thinking i wasnt gonna get anything for 1000 down they helped me get jnto a brand new car . At affordable monthly payments. I highly recommend ciocca subaru in allentown, pa

Keith Unger

26 de jun. de 2015

Under the energy,vision and wisdom of Gregg Ciocca the dealership is top nothch. From detailing a car, walking the lot, to of course purchasing a Subaru. What a change in the last 18 months. And always Jeff Staver to me one of the best sales people in the business

Jeanette

26 de jun. de 2015

This is my second experience buying a car at Ciocca Subaru in Allentown, PA so I wouldn't hesitate to visit there again. I specifically ask for Nev to help me since he goes the extra mile to make me happy with my purchase by determining what I am looking for and then helping to reach that goal. Everyone I encounter is friendly, helpful,& knowledgable , and oh yes the Legacy is amazing.

muni576

26 de jun. de 2015

The whole process was a pleasant experience. There was very little stress involved in the process. I was felt very comfortable with the sales people. They were both well informed and patient. I was there a very long time and I never felt rushed to make a decision. I know they could have been with other customers but I felt like I was the only one there. They even spent time with me going over all the features of the vehicle and said I could return if needed for more help. When talking about financing and warranties everything was throughly explained so I did not feel overwhelmed. I would definitely recommend this dealership to anyone.

AshleyE

26 de jun. de 2015

I was looking for a great deal on a Subaru without the hassle of most dealerships and I found that at Ciocca Subaru with Dennis Roberti. Shortly after speaking with Dennis I found myself test driving a new Impreza, signing the paperwork and leaving with it that night. It was a great dealership experience and I'm in love with my new car!

GSM Jim

26 de jun. de 2015

We knew we were going to buy a Subaru Outback.. My wife has a corporate VIP discount from her employer. At no time did anyone at the dealership treat me as any one but a prospective customer, explaining every aspect of the Outback, its qualities and accessories (& costs). The car I wanted was in transit, but we test drove the same model in a different color. This was on a Monday. The car arrived late Tuesday. The accessories I wanted were installed on Wednesday. I picked it up on Saturday. I spent a 1/2 hour with the financial "guy", Mohammed, who explained all the warranty options available & their cost. I was introduced to Sara Diefenderfer by our salesman, Nick Mann. Sara drove the car from the front door of the sales office to a safe place for me to take over. they answered all my questions & suggested I call if I had any further questions (I did.). Both Sara & Nick have followed up to see if I had any problems .I have only some technical questions which Sara answered. They are truly a first class dealership.

Donnarn

25 de jun. de 2015

As soon as my daughter and I step onto the lot we were greeted by Jake. Jake took the time to go over the cross trek with my daughter.Never felt pressured .Greg also help seal the deal. I have purchased 13 new cars never felt compelled to share my experience.

Evie63

21 de jun. de 2015

From when Christian Rivera first greeted us, he was friendly, knowledgable and made us feel comfortable in an otherwise stressful buying situation. Simply said, he is deserving of the highest accolades and kudos for everything he had done. From the initial greeting to beyond the sale of the car. We will recommend him to friends and family, as we feel he has done excellent job in representing Ciocca Subaru.

SammySol

20 de jun. de 2015

I hate going to the dealerships but I needed to help my mother in law buy a new car. She wanted a white impreza. My husband went to 4 dealers here in nj and nobody had a white one. Each stated it would take 2 weeks. She needed a car quickly though and I remembered Ciocca being the largest and having a huge inventory. They had a few white ones with different options. Eileen was our sales woman and she was great. Very friendly and personable. Todd did the finance and really went above and beyond to help because my mother in law is self employeed and didn't have the best credit. In the end I never felt pressured but of course we knew what we were buying and knew the correct price point from kbb. The only thing I felt slightly pressured on was buying extended warranties but I suppose that's their job as well. Besides that it's a great dealership and I would recommend going there for a new subaru even if it is a little bit out the the way. It's worth it.

Mar

20 de jun. de 2015

I hate purchasing a car. And no surprises here. I visited the dealership twice. I needed to test drive a SUV and a sedan so I could first decide what to purchase. At that time I felt pressured to have them work up a number but I was not ready at that time. After getting high pressure from all the other dealerships I decided to buy a legacy Ciocca Subaru because of the inventory and that's why I purchased it there. It was your typical number game took way too long 2 + hours I was happy with the price but the processes was to long.

edn1962

18 de jun. de 2015

We recently purchased a Subaru Outback from Ciocca Subaru. If you're within a reasonable distance from Allentown, PA and are interested in a Subaru this is the place you want to go. The people at Ciocca are very helpful, very friendly and they will negotiate with you. The sticker price is not etched in stone. Find your best price elsewhere then come to Ciocca, they will bet it. We love the Outback that we purchase...the best vehicle I've driven to date.

Annie

18 de jun. de 2015

Ciocca Subaru made purchasing a new car easy. Scott went out of his way to make sure I was happy with my purchase and went definitely out of his way to make sure everything was taken care of. Would definitely recommend Ciocca to anyone wanting to purchase a vehicle.

jordan__long

18 de jun. de 2015

I have nothing but good things to say about the parts counter at Ciocca Subaru. Every trip over there is a pleasure, ordering parts is easy and using the online parts site gets me a great deal on them as well. Frank and Judy are great to deal with and always work with me to get what I need no matter what the cost. Ciocca will always be my go-to place for OEM Subaru parts.

Frank

18 de jun. de 2015

Ciocca Subaru was an excellent experience when purchasing a new Subaru. We worked through Bobby Pavone who made our experience award winning. While Subaru has closed down their American factories for expansion, Ciocca had enough inventory to choose from. This is my 5th Subaru, all purchase from Allentown, PA. and all through Bobby Pavone.

Gaspari27

17 de jun. de 2015

Jimmy really made us feel like he cared and wanted us in a car we would love. Greg helped finalize everything when Jimmy was unable and the whole thing went seamlessly.

Brandon F

16 de jun. de 2015

I came in to trade in my 2009 Subaru wrx and they only wanted to offor me 11,000 when I just purchased it 2 years ago and only put 12,000 miles on it since and I bought it for 21,000.. I don't get how the price declines that much in that short of time.. Anyways needless to say I left declining there offor. They told me my car wasn't worth it.. My car was flawless!! I got in an accident with the car (almost totaled) a little after trying to trade it in and once I got it back I went to another dealership with the accident on record they still offered me 14,000$ for my car. Anyways point of my story is they will say your trade in is garbage and always give you a low trade in.

he1549

16 de jun. de 2015

My wife and I were once again faced with the challenge or finding a new vehicle. Our 2010 Toyota SUV was now 5 years old and we were interested in updating our transportation. We decided to attend the auto show at Stabler arena a short time ago and began looking at alternative replacement vehicles. We liked a few of the brands we looked at but most had certain things we didn't care for. Subaru was one of the brands on display and we were very impressed with the Outback, it's features and in our price range. We decide that this was the car we wanted.I went through Consumer Reports, who prices the cars through True Car and received three offers, one from Ciocca Subaru. Ciocca was not the lowest price. In fact the lowest price quoted was from the dealer that was actually about a half a mile from my house. I was naturally going to set sights on this dealer first. Ciocca, however, was the first to contact me. After discussing what I was interested in and the price offered by the nearby dealer they offered a counter price that was hundreds of dollars less than the nearby dealer. I was very impressed with that honesty since they could have offered a slightly reduced price or an equivalent price just to get me to come to them. That was the tactic of car dealers in the past. I accepted their offer and purchased from them. Every individual I met was exceptionally friendly, courteous and helpful. Can't say enough. Kudos to Kevin who walked me through the operation of the vehicle and how things worked. He was very knowledgeable with all aspects of the Outback and answered all questions without hesitation.I've been around awhile and appreciate the experience I went through. Nice going Ciocca. Keep it going. You just may be the first one I look up when I need another car in the future.

mrike

15 de jun. de 2015

Nothing but praise for Ben Walsh and Sayed Ahmed. they really worked hard to close the deal. Thanks Ben for sending the free debit card. It is appreciated.

Terri

12 de jun. de 2015

I cannot say enough about this dealership. I have been dealing with them since 2010 and have had nothing but exceptional customer service. All staff members are extremely respectful, helpful, and courteous. It doesn't matter what department they work, a staff member will take the time to ensure that you are receiving assistance and that your needs and expectations are being met. I have never encountered a staff member that was less than accommedating; this speaks volumes towards the company's value in their staff members. I recently purchased a 2015 Forester and did encounter a small glitch in the purchase process. As soon as the issue was discovered, within minutes, there were various staff members available to rectify the situation and get my purchase experience back to a 100% satisfaction rate.The salesman that I worked with with was very understanding and patient to my requests and took the time to ensure the financing within my limitations. I actually requested him for this purchase since he assisted in the purchase of my very first Subaru. As alsways, EXCEPTIONAL SERVICE Jeff Staver, thank you.I also want to thank Gabby for the excellet job she did in getting me started in the process of this purchase. She was "on top of her game" with customer service, setting up my contact with Jeff and answering all my questions. Great Job, Gabby and Thank You.With all that being said, "Ciocca, keep up the great job your doing".

Dave33XV1

8 de jun. de 2015

After this past winter we realized we needed to replace the SUV we gave to our son. We have a friend who is a loyal Subaru owner, and so we decided to go to Ciocca and check out the Crosstrek XV. Our salesman, Greg Fichter, was very knowledgable and helpful. He helped us find a vehicle that fits our needs. He made our car buying experience very stress free and comfortable. He also made sure we know that he is still available to help us in any way.

BeagleBoo

7 de jun. de 2015

I had a great experience purchasing a new Forester from this dealership. They made me feel comfortable without being pressured and without them constantly trying to up-sell. They made the sales process, which I do not look forward to, a pleasant experience.

Bam-done deal

6 de jun. de 2015

First, I have not bought a car in quite a while. My situation was my car was totaled and I needed a replacement unexpectedly and desperately. I did try to do my homework and it lead me to Ciocca. I was to the point and the salesperson, was to the point. He worked with me and gave me the few concessions I requested. Bam. Done. Also, when I walked into the dealership, it was so busy, I said I felt as if I was in car commercial!! My salesperson's name was Jeffrey Staver. Not sure, but believe he mostly sells new cars; I bought a used beauty. I think even he was surprised at the car and both our "no thrills".Hope this helps.Maria L. Oberly

LookingForAUsedCar

6 de jun. de 2015

Came in to look at a used 2007 Toyota Prius with 102,000 miles. Took 1.5-2 hours to negotiate the price I wanted after the sales rep and manager needed to keep playing games by going out and looking at the car in front of the window for us to see and the rep going back to his office to "work on getting a better price." I wanted to put money down to hold the car, so I could pick the car up the next day to get it looked at my mechanic. Nothing was said about putting money down. The sales rep showed no urgency in me picking up the car to take it to the mechanic. I asked if a certain time was ok, and he responded, "ehh... whenever you can do it, that's fine! [followed by dismissive hand wave] I was also told that as long as I had the deal done by Saturday mid-day, then I could still have it for the same price (it was Wednesday when negotiating). I called in the next day, got patched through to someone named Sean who informed me the car was already sold, and he asked me if I had put a deposit down to hold the car. I said I tried to, but I was not taken up on my offer. A relative of mine went in to speak to a manager, and the manager essentially told them I was a liar or lying. I went in and asked for the manager after work. It took another 1.5 - 2 hours of my time to explain the situation, and get the manager's explanation of why essentially, there was nothing he could do about it. He kept telling me he wasn't there, so he didn't know what was said the prior day. He told me the sales rep was telling a different story from me, so he didn't know which one was telling the truth. He was very adamant that I was not allowed to put money down on a car to hold it. I told him, then why did Sean say I could? He said he wasn't there, so he couldn't tell what Sean had said. Previously, he had told my relative that he was right there when I called and spoke to Sean, and that he knew what Sean had said. The sales manager said because of my troubles, he would cut me a deal and offer me a 2011 Toyota Prius with about 100,000 miles or close to it for $11,000. I told him that was $4,000 more than I had negotiated on the 2007 Prius with essentially the same mileage, and he said, "Yea, but there's something to be said for a car that's 4 years newer." I told him it didn't matter, and it essentially had the same wear and tear on it then plus it got worse gas mileage than the '07. That didn't seem to matter. The sales manager told me he would look for other similar Prius vehicles and let me know if one came in. It's been 2 weeks, and I've gotten no contact from anyone at Ciocca. I had never heard the sales manager's name because he just introduced himself as the sales manager. At the end, he gave me his card after I asked for one, and it said his name was Sean. There are only 2 Sean's at Ciocca Subaru, and I know what the other's voice sounds like because I played sports with him growing up. Turns out, it was actually the Sean I had spoken with earlier on the phone who initially told me the car was sold, and that I could have put a deposit down on it even though he was later adamant I could not. He also let me ask him repeatedly why Sean said I could put a deposit down without saying it was him. He also told my relative he was right next to Sean when the call informing me of the sale took place when he later told me he was not. Turns out, I was speaking with the sales manager on the phone. Integrity is not very high of a priority for Ciocca Subaru. I recommend not wasting your time with them.

ellen0318

5 de jun. de 2015

I purchased a new Subaru Legacy to replace my 15 year old Legacy. I dealt with the same salesman as before, Bob Pavone. It was a pleasant experience. Everything was very organized and the option added to the car and financing was completed timely. Sara D. was excellent at explaining all of the important things in the car and setting up the Bluetooth.

Amm8984

5 de jun. de 2015

Everyone knows buying a new or used car is a pain, but not after my experience yesterday at Ciocca. I would highly recommend this dealership. From the moment you walk until you leave they are totally accomadating and helpful. Trust me I went to several over the last few weeks. I had Nick Spiezio as my car salesman and he went above and beyond what he had to do to make my new car buying experience pleasant. I went home last night with a brand new 2015 Subaru Forrester and I'm thrilled. I also love that after the car is yours and before you drive it off the lot they have a someone, I had Sara Diefenderfer to show you all the features in the car and how to use them. From the headlights to pairing your phone for you. I've never experienced that when buying a new car! Will I go back? You bet! Will I recommend it to friends? Without a doubt! Thanks Ciocco and Nick!!

hamiltonjordan1986

4 de jun. de 2015

Iv'e been to a lot of dealership's within the past couple month's trying to see if I can get something financed and none of the dealership's I went to could not get me financed! So I thought I give Ciocca Subaru a try on (6/3/2015, just by reading there reviews I knew this had to be the place. My credit was not so great (bad credit) and wasn't the best. I prayed before I left my home around 12:45p.m hoping to leave with a car. The time I walked on the door was greeted by a nice receptionist who offered me water, I Met the salesman BEN WALSH who walked me through the process test drove the car that would fit my budget and talked numbers.... we waited for the bank to see what they have to offer, it was reasonable based on my credit situation. Finance got me approved with my down payment of ($2000) I shopped for insurance while waiting... even printed my insurance car from their computer. I headed to finance and met MIKE VANOTTE (down to earth guy). Paper work was explained and got my own copies. We chatted and soon after I was out the door with my 2010 Toyota Corolla LE at 5:30pm Service was beyond Excellent!!!

TT

2 de jun. de 2015

I did experience excellent customer service Nick Mann carries out. He is always happy to help my problems after purchase. I got a 2015 certified forester with 2300 miles on it like a new car. Well, I found many obvious scratches and rock chips on the body the next day ( got my car at night). Well, I brought it in and Nick helped me get it fix using touch up paint. Well, I am happy about the customer service but who would feel good after you found out your like new car (paid as much as a new car) has touch up paints after purchase. The dealership should do a better job on car description since it is listed in "excellent condition" . KBB describes cars in excellent condition should have no obvious scratches. Well, I still recommend Nick Mann if you need to buy a subaru. Just be aware of certified cars they have. Look closely!!!!!

lolaevy

30 de may. de 2015

I have been shopping for a used car to replace my Honda crv, and have been to a couple of dealers in the area. I happened to swing by this dealer just to browse at used cars. As I was getting out of my car I was met with a smiling Alaina Webster, who patiently showed me all the vehicles that met my criteria. .she made some suggestions too of getting another used Honda crv. .unfortunately there was none on the lot..but she promised to call me as soon as one arrives..she did..while we were on our way to Myrtle Beach for memorial day vacation....I came to look at the sub and eventually bought it..It was one happy experience. . With Alaina pleasant personality and super excellent customer service she made my car buying experience a pleasant one. Cocoa Subaru she's one great asset to your dealership,

dannsmith

29 de may. de 2015

Walked it, met Mike Mohr. He as knowledgeable and patient. He was in no hurry to get me into a car but took time to explain all about the car I was looking at.Ended up buying the car that same day. Very pleasurable exoerience.Dann Smith

mjmcggolf

29 de may. de 2015

Excellent experience from start to finish. Second car we purchased from this dealer and this experience was better than the first. Went to Ciocca not sure which car we needed and the sales team spent a lot of time test driving and explaining each car. We ended up downsizing from our regular SUVs into the Legacy limited. The whole staff at Ciocca made this purchase stress free and easy. Special thanks to Bob Pavone and Andy Ehret (Andy is new to the team and a great guy). If your looking for a new or used Subaru, dont buy a car without talking to these guys first.

A Rodz

28 de may. de 2015

We really appreciated how well we were treated. The staff was very helpful & accommodating. They answered all of our questions. We found the car we were looking for.

Rich

28 de may. de 2015

My wife and I actually had three appointments to purchase two new Subaru Foresters, one for her an one for me. The deciding criteria for making the purchase was how the dealers made us feel during the purchasing process. We did not even test drive the cars when we went to Ciocca. The decision to purchase a Forester was already made, and the numbers ran. We were selecting the dealer.From the minute we walked into the showroom, there was no doubt that we were purchasing from Ciocca. Michael, Sara, Todd, and Shawn made the entire experience worthwhile. They closed on two Foresters that night. Not because of the car or price, but because of how they treated my wife and I. They made us feel valued, and a part of the Ciocca family. That made all the difference.We will return based these three individual's professionalism, and their relationship with my family..Look forward to seeing all of you again,Rich

smarmo13

28 de may. de 2015

Ben happened upon my mother & I as we were walking around the parking lot looking at Crosstreks, and I am extremely grateful that he did. Ben was awesome, he was very informative, worked hard to get me the exact car I wanted, handled my Dad like a pro, made my first car buying experience a ton of fun, & gave me as much free coffee as I wanted. Ben also stayed late the night I picked up my Crosstrek to make sure that I was well versed in its features. Ben didn't treat me like a customer, he treated my like a friend, & I really appreciated that about him. I enjoyed the family aspect & positive environment of Ciocca Subaru. I also enjoyed that the workers respected the business they were working for, you could tell that they genuinely loved their jobs & their company. Thank you for a great first car buying experience, I will definitely be back in the future.Stephanie

New Generation

27 de may. de 2015

Went to Ciocca Subaru to look at a 2015 WRX limited and also an STi base wanted to test drive to see which I like and purchase later in the week. Older salesmen looked and walked by me as I am a younger man (26 but look a little younger to most). Walked into the showroom same guys walked by eventually a younger salesman comes out named Justin comes out asks what I needed and went and grabbed keys no questions asked. We test drive talked numbers he gave me options and allowed me a $500 deposit to hold the STi I drove for a day or two so I can mull it over in my head. He had the right amount of interest in selling the vehicle and enough common sense not to push hard like a typical strong arm salesman, Justin was a pleasure to deal with. Come the weekend I went on Friday to sign the papers which was quick they had everything ready I was there for 45 minutes. The finance consultant who's job it is to do the paperwork and inform you of everything was your typical shark type. He tried to mislead me on the warranty and sell me on warranty packages by telling me the warranty the car comes with isn't what it really is and the 3 year 36000 mike was actually only 1 year 12000 miles... If Justin hadn't been so nice I would have probably walked out... So if you actually listen to said finance guy I got Subaru apparently falsely advertises.

moyer,trina123

27 de may. de 2015

Jeff, Chad & Ray were wonderful to deal with. Went there Friday evening just planning on test driving an Outback & ending up bringing one home that night. They gave us a deal we couldn't pass up! They closed at 8pm that night but their dedicated employees got my car ready that night so we could take it home! We left the dealership at 9pm. Awesome service that was greatly appreciated! Trina & Craig Moyer

Jen the Subaru Junkie

26 de may. de 2015

We are repeat customers of Ciocca (and formerly Becker) Subaru and sales associate Dennis Roberti. Their cars speak for themselves, the new and the pre-owned. The Subarus AND the other makes. If it is on their site, it will be quality.We bought 6 used cars (5 of which were Subarus, 3 of those certified pre-owned) and this time, our 7th purchase, a brand new 2015 Forester. And we have never had a bad experience with any of them.This is the 4th time we worked with Dennis Roberti.....WHY? Because he creates such a wonderful experience. He is Knowledgeable, Cheerful, Low pressure, Hard working (and I mean he works FOR the customer) and helpful, before and after the sale.I also believe their prices to be very fair. I did some internet research prior to visiting the showroom, and the other dealers were asking higher prices on the car I was looking at. But I will be honest, I STILL would have gone to Ciocca first, simply based on past experiences. I just would have brought those lower prices up when negotiating, They worked to get me financing I could afford, and understood that I might know of better rates elsewhere. No pressure either way. They even worked with me to get the most extra vehicle protection insurance for the least amount of money to fit my budget.On a scale of 1 to 100. Ciocca tops them all with my score of 110!Thanks Guys.

Liz

24 de may. de 2015

We had a very good experience with Jeff Staver and Todd Paulus, they both made our purchase of our crosstrek easy and they were very professional,Jeff made sure we knew the car inside and out before we left the lot and even took the time to hook up our phones to the bluetooth, We are very happy with our car. Thanks Elizabeth Mccolm

bike racer cam

23 de may. de 2015

Greg Fichtner did an awesome job with getting things started for our new purchase. I came in on a Monday to talk with him about a new family car. The Forester was my main interest and he and Andy Ehret talked with me and my son to start paperwork.They gave me the time to think things over and the next day I sent an email to tell them I would be in Friday with family to purchase a Forester they had that fit my needs.In on Friday and things were going well with all staff. My wife wanted the stain guard on the seats because of the boys sometimes making a mess. Greg set up a rental so we could get dinner and then return when the Forester was ready.Everything ran smooth and we were told to contact them with any questions or concerns at any time.No complaints. No negative experiences at all.Thanks to all the people at Ciocca for their help and cooperation in helping us find the car we wanted.

Mary Matulevich

23 de may. de 2015

We are so pleased with our buying experience at Ciocca Subaru! The service was exceptional and, although very busy, the staff there was so helpful and thorough plus got us the best deal possible on our new Legacy. Our overall experience was exceptional and we would definitely consider Ciocca in the coming years as well as recommend them to friends and family. Thanks Craig for being so helpful and informative!

luvmycrosstrek

22 de may. de 2015

Awesome experience buying are 2015 Hybrid Crosstrek in Plasma Green. Mike was so great to work with. He made sure we knew the entire car inside and out before we left the lot. Best experience buying a car ever! And yes, I Love my new car, thanks Mike!