Carl S

24 de jul. de 2016

Just bought a new Ford Explorer for my wife. We worked with Mark Phillips, a great Sales man. Everyone at Ciocca of Souderton is friendly & great to work with. They always have a large section to choose from.

Chris Lazevnick

22 de jul. de 2016

Randi and Paul were both tremendous. As soon as I walked into the showroom, I knew we would work together to get a deal done. The price was a great price and I am glad I went to Ciocca Ford of Souderton.

Red Sox

20 de jul. de 2016

Mark Phillips is the person to see...friendly, knowledgable, fun to deal with...he personalized our experience to us--never felt like we were wasting his time

Davin Rowe

15 de jul. de 2016

Salesman Mike is the best! Excellent approach, straight forward. ..respectful.In my past experiences at dealerships, I would always feel hassle like...but NOT with these guys .....professionalism 101.....They she'll out the best products.

Dave P.

5 de jul. de 2016

I was looking for a car after having an accident, and I happened across a Ford 500 on the lot at Ciocca Ford of Souderton. When I expressed interest in the car, Mark Magrann was extremely helpful in working with me while I was waiting for my insurance to provide payment for my old vehicle. I was able to test drive the car on two separate occasions, and when I noted the AC was not operating at peak performance while coming into the summer months and having a pregnant wife, Mark made sure the AC was fixed and running great before I took ownership of the car. The entire process was painless and pleasant, the way buying a car should be. If you are ever looking to buy a new or used car, I recommend Ciocca Ford of Souderton.

Jane

28 de jun. de 2016

Wonderful experience with all involved. Sales rep, Chris, was so knowledgeable and took his time explaining every aspect of the car. financing was made easy and everyone was friendly, helpful and respectful of our time.

Explorer Fan

26 de jun. de 2016

I met with a sales person, Chris Miller. I was searching for a new vehicle, either a newer Explorer or Edge. Chris told me I should really test drive the 2 and after doing so and having him answer a ton of questions and concerns, I finally bought a certified used Ford Explorer Sport. Chris's unlimited knowledge of the vehicle helped big time and the deal he gave me with my trade sealed my decision. From previous sales experiences, this was the best I ever had. Very easy and no pressure. Thanks Chris. - Terry

Keith LeBlond

21 de jun. de 2016

After a ton of research & reading reviews it was clear to me that this was the dealership that I wanted to do business with. Im so glad I did!!! I got an amazing deal on my new 2016 F150 (Lariat model) & the entire car buying experience couldnt have gone smoother. Their sales, finance & management far exceeded all of my expectations. Their entire staff (Dan Hughes = sales, Luke Freitas = finance & Joe Hooven = management) were extremely friendly, knowledgeable & at no time did I feel pressured to buy. Upon arrival, Dan had the truck that I was interested in up front waiting for me. He then proceeded to go over in detail all off the trucks functions & easily answered any questions that I had. Dan & Joe worked extremely hard to get me the best deal possible (including trade in). In addition, Luke also went above & beyond with regards to the finance portion of the sale. These guys are top notch & I highly recommend Ciocca Ford of Souderton if youre in the market for a new or used vehicle.

Dan T.

15 de jun. de 2016

The price for a simple state inspection and emissions was $24.00 higher than I pay at the Dodge dealer. I have other issues with their pricing for service also, if the service department can't perform at reasonable rates I won't purchase a car there.

Angela

15 de jun. de 2016

my wife was looking to lease a vehicle after her current lease was over and we are very happy we went to see mark at ciocca ford . he listened to our needs in a car and was able to quickly get our trade taken care of and get us in the vehicle we wanted . i would refer mark and ciocca ford to my friends and family.

steve

7 de jun. de 2016

salesman mike figlia was excellent, found me a vehicle at the right price within an hour

Denise DM

3 de jun. de 2016

car leasing experience was exceptional. Sales woman was extremely helpful and professional.

Igor K

1 de jun. de 2016

I purchase 2016 F-150 XLT model. The CIOCCA service is great. The CIOCCA stuff is very friendly and helpful.

TheresaMartinez

1 de jun. de 2016

I am not big on surveys. My husband and I went to Ciocca because our friend John H ( parts specialist) recommend us to check it out. We were looking around and Dan H came out to help us. Dan had a lot of patience for a young man. I knew I wanted to lease but had no clue on the process and no clue what I wanted to drive. He brought us in filled out a questionnaire to get clear idea of what to show us. My husband already knew but I didn't. We looked at a car that was in the showroom I don't remember what that was it was nice. I did test drive a pre certified explorer liked it except for the turn signal. Didn't quite understand it. Dan was real nice about that. Dan really helped ease my concerns about leasing. He told me he to leases and explained it with ease. My husband and I talked and decided to look at 2016 Ford Explorer. I'm sorry I didn't write anyone else's name down. I met with 2 other gentleman took my personal finance info for my credit and the other man who verifies that I am the correct person. They were both very nice. Then I met with Paul C ( we have the same bday) went through everything that Dan also told us. Made it simple to understand. No fault of Paul but he had to print old school paperwork because the 2 signature pads he tried did not work.The process in General was long but that is no fault of anyone at the dealership. I think in general no matter if buying or leasing it is a process, so as the consumer be prepared to stay. Thank you Dan for your time and patience!

Mike C

17 de may. de 2016

I purchased a F-150 King Ranch from Ciocca Ford of Souderton and the customer experience was outstanding! The people were very professional and thorough from explaining the features of the truck to reviewing the purchase contract. This dealership is 1st class and would highly recommend anyone to purchase a vehicle from Ciocca Dealerships.

Ralph W. Hilborn III

5 de may. de 2016

Just traded in my old Mini Cooper for a Ford E-350 van that I love. I dealt with Mike Figlia and he was extremely helpful in getting me the best rate possible as well as a solid and respectable price on my trade-in.

Dave T

23 de abr. de 2016

Got a good deal on a new Escape and good value on my trade in!

Sharin

10 de abr. de 2016

Mark, Mark and Jim were great! Very helpful and stayed late so I could have the process of buying done before a storm the next day. They were courteous and had my best interests in mind.

Ian

5 de abr. de 2016

Went into the Ciocca of Souderton dealership not knowing what to expect. I am a recent college graduate who was shopping on a budget. I have no prior car buying experience but this dealership made the process quick and painless while keeping my budget in mind. Would definitely recommend to a friend.

B Fritz

4 de abr. de 2016

I purchased a 2016 Ford Escape S. Everyone was very friendly and courteous and worked hard to put me in my car. My salesman, Dan Hughes, was very helpful in finding the right car for me.

Tuber

1 de abr. de 2016

These guys stayed til 10pm to put me into a new vehicle. I needed to get ouf of a lease that day and 5 or 6 employees stayed to help get it done. They let my 3yr old run wild in the showroom and were nothing but nice and helpful during the process. Zero pressure from them to get things done. That might be because I was the one in a hurry but I had been in there a couple days before and felt absolutely no pressure from to buy/lease. They were great. I highly recommend going to Ciocca to buy or lease a vehicle.

PA_ST

28 de mar. de 2016

After researching several different vehicles from different companies, I finally was set on purchasing a 2016 Ford Focus ST. I also researched for several months on how to get the best deal on one and also what to watch out for when going through the car buying process. Prior to visiting Ciocca Ford of Souderton, I visited over 9 different Ford dealerships in the 100 mile radius looking for the best deal. Unfortunately, a lot of the dealerships I visited were somewhat deceiving and I honestly did not believe that they deserved my business. After being disappointed, I decided to visit Ciocca which is only 10 minutes away from my house to see if they could offer me something new. The salesman that helped me was Dan Hughes and he was the most straight forward and honest salesman that I had come across. In fact, every person at that dealership was very honest and had excellent customer service. It was really refreshing that dealerships like this exist after having a negative experience at others. This was my first new car purchase ever and I am completely satisfied with my purchase. The finance manager, Luke, was also spectacular and answered every question I had thoughtfully. Ciocca Ford of Souderton has gained a customer for life and I highly recommend them to anyone looking to purchase a new vehicle. Thanks again for the wonderful experience.

dbalisalisa

28 de mar. de 2016

Not really a guy that likes to write reviews but will for these few points. Buy from Ciocca and save huge!!! Ask for Dan Hughes. Awesome to work with! Enough Said...

''Truck Guy''

20 de mar. de 2016

Cant say enough good things about Coica Ford in Souderton. From the sales staff to the financing department they were all great. They not only gave me top dollar for my trade in but also got me the best finance rate for my new truck. I would recommend Cioca to anyone looking to buy a new or used Ford.

S.Stibbins

4 de mar. de 2016

Came to look at a 2011 Ford Taurus. per-owned. EVERTYHING WAS GREAT, SALE PERSON WAS GREAT, CUSTOMER SERVICE WAS GREAT, MANAGER WAS GREAT. I LEFT WITH THE CAR I WAS LOOKING AT:) :)

Mark From York

29 de feb. de 2016

CIOCCA Ford at Souderton had the Ceritfied Ford Edge ready and waiting when I arrived for a test drive. They answered all my questions very thoroughly to my satisfaction. i was able to negotiate somewhat and they added some accessory options to sweeten the deal. After I took delivery I noticed a few things that were not to my liking and since I lived 2.5 hours from the dealership, they had me visit another Ciocca family dealership(Honda) to have it taken car of. I am a happy CIOCCA Ford Edge customer.

Fran Whitton

23 de feb. de 2016

Salesman Mike and whole Staff EXCELLENT!!! Highly recommend this dealership!!

Bryant

12 de feb. de 2016

This is a top notch dealership! I'm very impressed with the Experience at Ciocca Ford and my sales rep, Mike Figlia even went out of his way to pick me up at the airport at the last minute. Mike did a great job explaining the features of the vehicle and walking me through the process. As an out of town buyer I didn't know what to expect but was left extremely satisfied in the value that I received. I didn't feel pressured and they all worked quickly to get me on the road ASAP. Everyone from the Internet Sales Manager to the GM and Finance Manager were great to work with. I highly recommend this dealership.

Bryant

11 de feb. de 2016

This is a top notch dealership! I'm very impressed with the Experience at Ciocca Ford and my sales rep, Mike Figlia even went out of his way to pick me up at the airport at the last minute. Mike did a great job explaining the features of the vehicle and walking me through the process. As an out of town buyer I didn't know what to expect but was left extremely satisfied in the value that I received. I didn't feel pressured and they all worked quickly to get me on the road ASAP. Everyone from the Internet Sales Manager to the GM and Finance Manager were great to work with. I highly recommend this dealership.

Rockett

4 de feb. de 2016

So my husband was looking for a new truck and we looked online first and saw this new truck for a killer price. Honestly our sales guy Mike didn't even have to sell the truck. After the test drive the truck sold itself!!! Not only did we have a great shopping experience we had fun with the staff. Very cool and very friendly. Ciocca Ford in Souderton, Pa is great and also has the BEST Prices!!

Raj

2 de feb. de 2016

Ciocca Ford - A great place to get a vehicle - Here are some nice and honest people that value your time. - There are people friendly

Tristan wheeler

31 de ene. de 2016

great dealership happy and upbeat environment great prices will come again

DEMPZ

31 de ene. de 2016

Just bought a new Ford F150. No hassle and they had my best interest in mind! Painless and only a few hours later was driving home in exactly what I wanted. From start to finish, they listen and do everything they can to make to process enjoyable. The coffee machine is awesome too! I would recommend starting and ending with Ciocca!

Steve Romano

28 de ene. de 2016

Everything concerning the people was excellent. I am surprised that when I checked ALL of the fluids, they were low. The brake fluid most likely because the brakes are probably worn (17500 miles). Is there a checklist for the mechanics prior to sale of a vehicle? Steve Romano

REV

8 de ene. de 2016

I saw a 2014 F150 on the internet that Ciocco Ford of Souderton were advertising. I had never driven a V6 pickup truck so I was very impressed with the performance. The transaction went very well, there was no pressure to buy. It was a very pleasant experiance dealing with a very knowledgeable Sales Person. We are very happy with our purchase. I would recommend Chris Miller of Ciocca Ford of Souderton to anyone.

Jackie

31 de dic. de 2015

I was looking for a 2016 Ford Escape and I found the one I wanted in my price range at Ciocca Ford in Souderton. It is 1 1/2 hours from my home so I wanted to make sure it was worth my time to go there. I spoke with Sherah and was very impressed with this dealership. She answered all my questions and even made sure that the car would be available for me when I was able to get to the dealership. When I got there I met Mark and again very impressed, he did everything to assure me that I would be able to get this car at the best price and financing. Then I met Luke for financing and again very impressed. I never felt pressured into anything and this dealership went beyond my expectations in getting me this car. Thank you for making this new car experience the best ever.

Steve C

10 de dic. de 2015

I took the drive out to Souderton instead of buying in Newtown or Langhorne because the reviews of Ciocca Ford were very good and after purchasing my new 2015 F-150 there I know why. The people are really nice, friendly, and they do not rush or pressure you or try to up sell you. They treat a customer right. I have bought Fords from other dealers but no other Ford dealership has ever treated me as well as Matt and the team at Ciocca did.

Anon

8 de dic. de 2015

I recently went to Ciocca to check out a used car that had recently entered their inventory. They were very accommodating to my questions and allowed me to take a very through test drive. The price negotiation was a breeze as well and Mark did a great job making our visit very welcoming. On top of a good deal I got for the vehicle, Ciocca also threw in a good warranty and other incentives I didn't think I would be receiving while purchasing the vehicle, making this a pleasant buying experience overall.

John Kozari

3 de dic. de 2015

The staff at all levels is very understanding and genteel. Salesman Mark Phillips had made my lease-end process a pleasant experience. Mark was able to meet my expectation as I moved into a new lease. I highly endorse Ciocca Ford of Souderton for your next vehicle transaction!

sixstrings101

28 de nov. de 2015

Just purchased a used truck from Ciocca Ford of Souderton. Tyler was the salesman who took care of me and he knowledgeable beyond belief. He knew the vehicle I was looking at inside and out ranging from the time that it takes the steering wheel to heat up to the materials the truck was made of. Luke was the finance manager I worked with and he did his best to get the best price and throughly explained to me all of the paperwork invovled. The dealership it self was clean, well laid out and all of the staff were attentive and friendly. Couldn't be happier with the experience and my new truck.

Heather W

28 de nov. de 2015

My husband and I went to Ciocca after reviewing other Ford dealers and seeing that Ciocca had the best prices. They were able to finance us at a great rate in a brand new vehicle. The entire staff was friendly, not pushy like you'd expect from a car dealer. I love my new car and would definitely recommend Ciocca Souderton.

Owner of 2016 Escape

23 de nov. de 2015

Best sales experience ever! No pressure and lots of information! Tyler was wonderful to work with and went out of his way to get us in the vehicle we wanted! Will definitely go back to him in the future!

Kderossi

14 de nov. de 2015

Excellent customer service! They found the perfect car for me, exactly what I needed. They also made it affordable :) Mike answered all of my questions and continues to do so even after I've purchased the car

Mikelu122

6 de nov. de 2015

Wow what an experience , advertised price on vehicle was not correct.... We didn't qualify for all rebates.... Then to boot I was offered sub par rates for my trade in, then in the end they tried giving me a rate of 3.9! To top it off I was insulted by them saying maybe I should look at a cheaper vehicle!!! Bahahha , I have a credit score over 800 and ample income. Maybe I am done with ford motor company. On to the next dealer

Marshella Lie

2 de nov. de 2015

It was a really great experience of buying a new car. I purchased a Ford Mustang GT, Tyler who was helping us to get everything done was really helpful. I drove all the way from New York and he made everything done easy and fast. It was really worth driving, he explained the car features and right away gave us a test drive. I absolutely refer this the dealer to friends.

Lynn

25 de oct. de 2015

With our cars getting old, we have started looking at new models. Owning 3 Ford vehicles for many years, we have started looking at various styles & features. We had some ideas what we wanted, but as we began to look at cars in the lot, we were both attracted to a well equipped Focus .... a car we never researched. We liked the features, size, color, looks, and more. Worked with our salesman, his associates & the transaction was professional and informative.

Kristina

21 de oct. de 2015

I couldn't be happier with my purchase from these guys! They go out of their way to make you feel comfortable and the environment is so welcoming when you walk in, unlike other dealerships. I'll always go back to buy from them!

DJ Stone

19 de oct. de 2015

I went in thinking that I was going to get a used F150, but with the incentives on the new 2015's it was literally just a few thousand bucks more to go new. Mark Phillips asked a lot of questions, listened attentively, and helped me find the truck that fit my needs and budget. Everybody we spoke with at Ciocca Ford of Souderton was friendly and professional. I'm really excited about driving my new F150 for a long time.

Elise

15 de oct. de 2015

We were looking for a 2015 Escape that was well equipped to include navigation, power heated seats and various other features. We came to Ciocca with a specific vehicle and budget in mind. The staff was friendly and coordinated our appointment appropriately. Additionally, the scheduling staff assisted with many of our questions and concerns prior to our arrival. Of all the dealerships we have been too, this one was the largest and cleanliness with exceptional customer service. No shortage of staff as we have seen in other dealers With the deal they offered us we couldn't resist however, that Saturday we were extremely busy but they had stated they would try and hold the vehicle while they work the rates for us. That Monday, the vehicle was ready and prepped. We reviewed the Ciocca Customer promise which included various Maintenance coupons but were unable to visit that specific dealership. We were reassured that we could simply visit the Ciocca Honda Dealership in Hummelstown to have our service taken care of. All in all, an exceptional experience with flexible staff that were knowledgeable and were able to assist with our needs.

Daveone

10 de oct. de 2015

They do everything they can to make sale. After the sale you are out of luck. My "brand new " 2015 f150 was damaged upon delivery and they tried to fix it. Now I had no choice but to contact ford and take it elsewhere. Now my truck will be in the shop for three weeks and I only had it at home for one. BUYERS BEWARE

M Reyes

8 de oct. de 2015

Been 10 years since I've purchased a vehicle. They made the process extremely painless and comfortable. They went out of their way to get me into the vehicle I wanted, on my terms. Can't say enough good things about this dealership and my salesman Tyler. Check him out if you're in the market, he's a true professional.

Tim 2016 Escape

6 de sep. de 2015

Tyler Wesley and the crew at Ciocca Ford worked with me for 5 !/2 hours to get my 2016 Escape to where I could afford it. Tyler was very knowledgeable and helpful. I think the showroom closes at 8pm, they were there with me till 10:30pm to make my purchase happen. Thumbs up to Tyler and the crew!!!

nicksgram

18 de ago. de 2015

My husband and I decided to get into trailer camping and needed a truck for towing. We were newbies to both and had millions of questions. Shawn Schuler was our sales guy and he was able to answer almost all of our questions and when he wasn't able, he got answers from the truck specialist on site. Joe, the sales manager, came into the picture occasionally to make sure we were getting the answers we needed. We took all the answers from Shawn and Joe to Jim at Indian Valley Camping Center. He looked at all of our options and agreed with our choice, a bronze fire F150 3.5 L V6 Ecoboost engine with 3.55 rear axle ratio and max towing package. After purchasing, we took it to Jim at the camping center. He hopped in and took it for a spin with us. He smiled the whole time and said it was a great towing vehicle and that we should have no trouble pulling the camper we purchased (Passport Elite 23RB) or larger if we decided to upgrade in the future. I would definitely recommend Shawn and the rest of the Ciocca of Souderton team.

Sean Kresley

27 de jul. de 2015

I am sooo happy with Souderton ford, i am actually extatic. I was able to bring my puppy inside the dealership with me, everyone loved her. Sales team and mechanics were more than happy to pet the dog and embraced her presence 100%. And let me tell you about the test drive, dog came too. Found a great vehicle ane was guided through an extensive and well-varied route to cover all aspects/elements of the truck. Perfect used 2010 Tacoma trd 4.0 V6 6-spd w/OD. Extended cab. 94k . Price was excellent for a truck That will retain value far down the road. Thank you Tyler Wesley for making my experience comfortable and enjoyable. Could not have had an easier time being on crutches thanks to all of your assistance.

Brian

30 de jun. de 2015

Troy is an incredible Salesman and is years ahead of the average personally emotionally and intellectually for his age. I highly recommend him. He functions from a position which is truly concerned about what is best for you and without the tacky pressure that comes along with so many sales people. Hight recommend

petenice

29 de jun. de 2015

I had a fantastic buying experience at Ciocca Ford of Souderton. The entire experience with flawless. They had plenty of trucks to choose from. We discussed the features available and allowed me to make my decision based on what was on the lot. I had a few requests at time of purchase and they were all handled without hesitation. Tyler was my Sales Person. He was extremely knowledgeable about the features of the truck and took over an hour to make me familiar with all of the technology. Thanks again for a great car buying experience!

James FitzGerald / Harvest Trailer Leasing

18 de jun. de 2015

I am so pleased that I went to Ciocca Ford to look for a pickup for my business last Thursday. I was very fortunate to be matched up with Tyler Wesley who is a Ford truck expert. It was a great experience from beginning to end. He was easy to talk to and he figured out exactly what I needed and wanted. I always do a lot of researching and due diligence before I make a big decision and he helped me with that hurdle in no time at all. His expert knowledge on the various options/configurations answered all my questions and unknowns. And, Ciocca Ford really had a lot of great inventory which is what drew me there in the first place. I absolutely recommend Tyler and Ciocca Ford of Souderton. You'll be in good hands.

MB

17 de jun. de 2015

Went to "look" and within a few hours left with a 2015 Explorer Sport. Thank you Greg, Mike and Nick for answering every question I had and making this purchase hassel free. Over the years I purchased many cars and Ciocca Ford made this a great experince.

Lucas

10 de jun. de 2015

Had a great experience as a first time car buyer. Worked with Matt Betz and he really helped and made the process as smooth as it could of been. thanks again!

SamanthaB

4 de jun. de 2015

Visited ciocca ford after visiting a few other places in search of buying my first car. Shawn was extremely friendly, helpful and personable. Being only 20 and unfamiliar with what it takes to be prepared when coming in to buy a car he was extremely patient as well. They greeted us as soon as we got to the lot, never were pushy as a few of the other dealers that I came in contact with. Everyone was just extremely helpful, and made this process a breeze. Also dealt with Nick Jenny for the financing process, and he was extremely helpful as well. I love my used Nissan Maxinma!

JKR

28 de may. de 2015

I purchased a pre-owned vehicle that was listed on their web-site. I came in to take a look and test drive. As soon as I walked in I was greeted and introduced to a salesman. My salesman was Tyler and he was very helpful through the entire process. I always dread looking, shopping, and purchasing a new vehicle because of how long and tedious some of the stuff can be. I felt very at ease here. I also had my children with me through the process and they were very accommodating to them. If you are looking for a knowledgeable dealership with friendly and helpful staff then look no further! Thank you Ciocca Ford of Souderton.

Cbrigantti

21 de may. de 2015

Good experience everyone were friendly Mike Figlia you were great person to work with very pleased with my visit,I recommend this dealer I love my Ford Explorer

DW

20 de may. de 2015

The facility was beautiful and very clean. We traveled an hour from jersey to get here.They do help you in anyway that they can. We already had a car in mind and unlike other dealers the cars that are on their website are actually in their lot. Our dealer was Michael Figlia. We were with our kids and it took a while for the paper work to be done but they were accommodating to us. He also played with my kids while we were waiting for the banks response which I thought was very nice and it was also cool to speak with him about what we really needed. I would recommend this place. The cars are cheap and well worth the price for the year and mileage provided.

drhal5555

20 de may. de 2015

Best new car purchase I've ever made. Friendly and honest people. I was only looking. They made an offer I couldn't walk away from. They give a GOOD name to car sales people.

kelly

15 de may. de 2015

I wasn't looking forward to purchasing a new car, but they made the process very easy and all the employees were friendly and eager to help. I would recommend this dealership.

Satisfied Customer

12 de may. de 2015

Had a bad experience before but Ciocca made the process of getting a new car simple and hassle free. I was in and out of there in only a couple of hours. They add things like wheel locks, all weather mats, etc for free. They made my buying experience enjoyable and would recommend them.

Buddy Musarra

8 de may. de 2015

Tyler Welsey greeted us with a friendly and welcoming hello and was very helpful in our shopping for the car we were looking to purchase. He went above and beyond helping us with a test drive and our purchase. Thank you and very nice dealership.

Diane B

29 de abr. de 2015

I just purchased a 2015 Ford Edge and I really like it. I dealt with Tyler at Ciocca in Souderton, I would suggest anyone looking for a new car to go there and ask for Tyler. He was not pushy and he did his best to get me the best price that worked for me. Very nice and respectful.

Corey S

23 de abr. de 2015

I've been going to this dealership for a few months now. In and out multiple times interested in purchasing a truck. Chris Miller was the salesman I was dealing with and I have to say he was awesome. I finally decided to make the move into a truck after about 4 months. I purchased a 2007 Ford F-150 Lariat. It is absolutely gorgeous with only 71k miles. Nick the finance specialist did an excellent job as well. I was hesitant to make the move towards the purchase because of my credit which is not the best. He was able to make the purchase possible with a cosigner and saved me 12 points on my rate from what I was paying on the vehicle I traded in and with a low down payment. The only downside is I don't think I got as much as I could have on my trade in. Other than that the service was excellent. Chris and Nick did an awesome job.

KCF

18 de abr. de 2015

Bought an F150 Lariat last month from Mark Phillips...very knowledgeable, helpful and patient. An all around positive experience. Looking forward to my next vehicle purchase with Mark.

hht

11 de abr. de 2015

My husband and I just bought a 2005 Chevy Equinox from Ciocca Ford of Souderton! We couldn't be happier with the car and the services they provided. Mike Figlia was very patient and informative about all of my questions, he made our first experience with Ciocca Ford of Sourderton very pleasant. I will definitely go back to Mike if I need another vehicle. I highly recommend this place.

JC Kenny

1 de abr. de 2015

The folks at Ciocca ford of Souderton exceeded my expectations again. This is the fifth vehicle I purchased from this great organization and each time the experience seems more enjoyable. My sales associate Mark Phillips did a great job getting the vehicle and the deal I was looking to put together. The sales manager Joe Hoven went above and beyond to meet all my needs from start to finish. We all have favorites saved on our phones and computer, this is my saved favorite ford dealership Ciocca Ford

Zackacid93

27 de feb. de 2015

Just bought and picked up my 07 tiburon and I was so happy with the service provided by Troy Nelson who not only helped me get the best deal on the car, but drove the car for me in a lengthy test drive. (I did not know stick) the proceeded to take time from his job to teach me how to drive stick. Everyone there was great. Loved it ciocca is the way to go and this dealer esp.

Kin

27 de feb. de 2015

We just bought a new 2015 Ford Fusion S with a great price. Let me begin with the fact that I am from NYC and I was willing to travel to PA to get a car because PA dealers are more trust worthy. I used Truecar.com and got 3 quotes and the very next day before noon Laine from Ciocca Ford of Souderton was the first one to contact me and the only one to who was willing to spend the time to answer all my question and concern. Other salers that contacted me kept giving me a quote base on all the rebates including the ones that I wasn't qualify for without caring for my concern except to get me through the door. But Ciocca Ford of Souderton was different. Laine listened and price the vehicles with the brake down of all the rebate listed. Date was set and when I arrive to their new beautiful show room and the openness of the area with the huge selections of cars, I was impressed. Laine greeted me by the door and introduce me to Mark the sales rep. Mark was easy to talk to and makes me feel welcome. The process was easy because I already had my vehicle selected and price set on already so Mark walked me through the paper work and transferring the insurance. He was really helpful when I was talking to the insurance agent over the phone when it comes to the extra opinions available and told me not to get those because Ford already offer those services. I trade in my old car for a price that I wasn't too happy about but Mark immediately stood up and said he'll see what he can do and came back with a better price. He told me what to expect when when it comes to finance person so there was no surprises. One thing I will say that they could of done better was the finance agent, he started to explain about the package deal instead of telling me my basic monthly payment Leading me to think that the service came with the car. After a few questions I realized they are trying to sell me a package with out really telling me they were. I understand its a normal procedure and I won't blame they for trying to sale me a package. But as always it have room for improvement. After 4 hours, I was happily driving a way with my new car. Over all I was pretty satisfy with my sales rep Mark and internet sales agent Laine. I would go back for a second car when I need one.

Phil

21 de feb. de 2015

It was a great experience. I was treated with respect and there was no sales pressure.I am very pleased with the purchase and my salesman Chris explained all the features of the car.

nancy snakelady

17 de feb. de 2015

Couldn't be happier with the service even the salesman spent the time with me looking over the cars they even went the extra distance to find the color I wanted. All the salesmen were so friendly. Evan had question on some finance a couple of days later they helped me out. I never had that from a car dealership. Thank you so much. I would recommend cicco-ford of souderton to all my family and friends.

Mike from NJ

26 de ene. de 2015

I saw a 2010 Ford Explorer I was interested in, contacted them they called me back quickly and we set up an appointment. The salesman Tyler was very professional.No high pressure sales tactics.I bought the vehicle and like it a lot.

Gloria

11 de ene. de 2015

My best experience in purchasing a car. Tyler was very knowledgeable in explaining all details of the car. The finance dept. and all the employees were equally qualified and helpful.

Kurt

10 de ene. de 2015

I had an ov!rall great time buying my truck. Staff was excellent and everything was excellent actually! No haggling or runaround straight forward and good service, mechanics do great work as well

daskirpan

9 de ene. de 2015

Everyone I met with were committed to making my car purchase experience relaxed and successful. Troy Nelson led me through the process and made my car buying experience the best I've ever had.

Brian S.

31 de dic. de 2014

I bought a 2014 ford edge, this the 3rd new vehicle I bought here over the years, by far the best and non stressful car buying experience I ever had, my salesman Mark Phillips was great, also everyone else that helped get me into my new car, love it!

ElaineH

30 de dic. de 2014

There was no "hard" sell. Troy was very helpful, went over all the "bells and Whistles" very thoroughly and even promised a follow up call to make sure I wasn't having trouble with anything. Everyone was very nice, if they walked by they asked us if we needed anything while we were waiting for all the paperwork. This is the 2nd purchase we made a Faulkner Ciocca in Souderton. We had actually been looking for a few months online and then did stop and look at all the dealers we were interested in and quite frankly the escape just won me over, with look and what we got for the price. I had looked up black book value for my car ahead of time and they were within the figures given me for trade in value.

Dr. Chris

16 de dic. de 2014

No pressure and wanted to make my experience smooth. Waited for financing service but was due to unexpected issue not related to Matt. Nick, the financing specialist, was friendly and offered quick service once I sat down with him. Would recommend this dealer and specifically this salesman. Professional and friendly service. Love my new F-150

Dave

14 de dic. de 2014

I recently bought a 2013 Ford Explorer and the process was so easy. The sales rep, Shawn, was extremely helpful and knowledgeable about the vehicles. He was very detailed and thorough and made me feel confident in the service he was providing. the finance process went extremely smooth and everyone was very professional and friendly. I will continue to do business here in the future and will refer friends and family.

J Yeakel

2 de dic. de 2014

Just bought a certified 2013 F150 King Ranch from Tyler Wesley. Tyler was a delight to work with. The entire staff was friendly and courteous, even the management seemed genuinely happy to help me. In addition, the gentleman I worked with in the finance department was very helpful. He got me a GREAT rate!!! This will be my first stop for my next Ford.

Donna

19 de nov. de 2014

In August I needed to purchase a vehicle. I walked into Faulkner and was introduced to a very personable salesman, Chris Miller. He was awesome to work with and I had my new car in a few days. The whole experience was the best I've encountered in all my car buying years. My husband was in an accident on Friday and his vehicle was officially totaled yesterday. We went right back to Faulkner, to my great salesman and drove a new car home last night. Repeat business is a sure sign of a good dealership and an exceptional salesman. We are now a Ford Escape Family!

Gttrgal18

16 de nov. de 2014

My husband saw a car on the lot that he thought I would like and talked to Mark Phillips about seeing it the following day. That evening the car was sold. Mark went out of his way to find another car and as soon as it arrived on the lot he gave us a call. We went to see it and ended up purchasing the car. From Nick and Paul in financing to dealing with Mark was a pleasure. Everyone was extremely polite and helpful.

Marissa

13 de oct. de 2014

Mark was extremely helpful with finding a car that fit all my needs. He respected my budget and found a car that incorporated everything I wanted.

Bala R

13 de sep. de 2014

Well, this is a first review I am writing for someone or some company. That was really for the service what I received from the dealership. Especially the sales person Chris was informative very coorperative and made all the things very easy. Even they were able help on the finance with a low interest which really helped a lot like a guy like me in a bad time. The entire dealership is a nice place filled with honest and straight forward people. Also they have a very good deals for the cars. It is definitely worth to travel upto them to get a car. You will not be disappointed. I am referring all my friends to this place now. Happy buying car from them

Martin Tracey

13 de sep. de 2014

I recently purchased a 2008 ford f-250 from Mark Phillips and I have to say it was a great experience! he was very informative , answered all my questions and made me feel at ease! Mark and the finance dept. worked within my budget and put me in the truck I drove all they way from NJ to buy ! Thanks Mark!

Lynn Montana F.

9 de sep. de 2014

I was thrilled with my used car buying experience. Mark Phillips really took great care of me, ensuring he proposed vehicles that were in my price range and other specifics, including American made. I drove out of Faulkner with a great vehicle, extended warranty, and a secure feeling that I did the right thing. Thank you, Mark, and the team you led, for getting me exactly what I wanted! You guys Rock!! :)

Lynn Montana Freeman

8 de sep. de 2014

I went to "just look" and ended up getting exactly what I wanted and made my purchase the same day. I was initially contacted by the online specialist, who totally paid attention to what I said I needed and was able to line up some vehicles for me to look at. My sales rep was also spot on, paying attention to what I said I could afford and what I wanted in return, and he found the perfect vehicle for me. I ended up with a 2006 Gray Ford Taurus, with 116k, 3 year extended warranty, and I am absolutely thrilled with my new vehicle. The team that helped me was so supportive -- not just of me, but most importantly of each other. That is a phenomenal way to do business. Being able to depend on a team that listens to each other and serving customers while coming from the same place makes for as close to a perfect service experience as any customer could ask for. These guys are spot on. Great job.

Satisfied Customer

29 de ago. de 2014

I recently bought a new Ford Explorer at Faulkner-Ciocca Ford of Souderton. I love my new Explorer and the purchasing process was great...no high pressure, great sales person, easy financing...an overall great experience. I would highly recommend Faulkner-Ciocca Ford of Souderton to anyone looking to purchase a new or used vehicle.

Donna

22 de ago. de 2014

I just took possession of my 2014 Ford Escape yesterday and I couldn't be happier with the car or the buying experience. It was my good fortune to have Chris Miller assigned to me as the salesman and he was excellent. He took the time to find out what I wanted in a car. He chose a car to test drive that was exactly what I was looking for and then explained to me all the safety features during the test drive. Everyone that I dealt with was exceptionally friendly and helpful (without being "slimey car salesman"). I would recommend this dealership and this salesman to anyone.

leisterd

22 de ago. de 2014

I just took possession of my 2014 Ford Escape yesterday and couldn't be happier. The staff at Faulkner were all friendly and helpful. Chris Miller was an excellent salesman and made it so easy. He explained the features of the car to me in a way that I still remember everything he said. He didn't try to upsell me and respected my budget and my time. I would definitely recommend this dealership and salesman to anyone.

Michael Oxenford

20 de ago. de 2014

Buying a new car was a great experience. Chris made the transactions run smoothly. At no time did I feel pressured in any way. I purchased the car in the evening for my son and the next day Chris took the time to show my son the mechanisms/features of the vehicle.

Satisfied Customer

6 de ago. de 2014

I purchased a Ford Escape SE for my daughter. Overall, the experience was exceptional, the price offer was competitive and the staff were friendly and helpful. I would certainly return and purchase another vehicle in the future and would wholeheartedly recommend your dealership to anyone who asked me.

Phyllis the traveler

12 de jul. de 2014

Dealing with Shawn Schula made the car buying experience a joy. He knew everything about the car !

Elizabeth

7 de jul. de 2014

Shawn greeted us immediately upon our arrival. He was very professional. I knew the car I wanted and he took us directly to it. It was a great experience. He was very helpful in explaining the featues of the 2014 Fusion that I bought. The process didn't take as long as I had expected. Also, the financial manager I spoke to was very helpful in helping me keep to my budget. Overall a great experience in buying a car.

kyle Maloney

11 de jun. de 2014

Chris Miller was an amazing salesman!! He was not your typical car salesman which I greatly appreciated. I would've given 5 stars for Chris Miller but I didn't like how his manager spoke to him especially in front of the us (customers). Sometimes its not always about volume and he was making sure we were being taken care of. With that being said, Chris really knows his stuff and was very informative and answered any questions we had. I certainly had an AWESOME experience with Chris and would recommend him to anyone looking for a used or new car!!! I drove 1.5 hours to the dealership..and it was well worth it to deal with him. Thank you Chris!!

Deb

8 de jun. de 2014

I really enjoyed my buying experience. The salesman was knowledgeable, outgoing and did everything to insure I got the truck I wanted.

karenatmarsha.brown.New Hope

7 de jun. de 2014

My wife and I went to look at a 2011 Buick Regal CXL Turbo. We inquired over the internet. Out appointed salesperson was Troy Nelson. From the minute he greeted us and started showing us the car we happily purchased Troy was honest, friendly, and very customer service orientated. Troy let us know that until the deal was done we were his only customer. He devoted 100% attention to our needs and identified them and clarified them with us repeatedly. An outstanding customer service quality. Troy then presented our trade in and paperwork to Brian in Finance. Brian and Troy worked like a well oiled machine: Brian securing the financing, and Troy attending to all the details of prepping our new car, getting our plates off our old car, and supplying us with an abundant amount of water. It was a warm day. The whole experience was a delight. We came to see the car and left driving it home in about an hour. I sold cars for a number of years, and even taught sales to new hires. Troy Nelson should have been the instructor of that class and the example all new and old sales people are encouraged to follow. I also dealt with finance from both sides of the fence so to speak. Brian was polite, engaging, and understanding of our financial circumstances. This is a quality I had never encountered in my years of selling or buying cars from a finance person. Both of these gentleman deserve special praise from the dealership for promoting a great buying experience that can only lead to satisfaction. Our sincere THANKS to Troy and Brian. We really love the car.

Karen at Marsh Brown

1 de jun. de 2014

We when into look at 2011 Buick Rgal turbo and Troy Nelson was our salesperson. He was more than a salesperson he became a friend, and treated us like family. Brian, the Finance Counselor, was the same way. Both of these gentleman worked hard and quickly. We really appreciated that. At a lot of cars deal you can spend the day. We spend 3 hours and drove home in our Regal, which we really love. We got av fair trade, and we were treated wit respect. We highly recommend Troy Nelson and Brian to anyone. We have probably drove our friends crazy telling them about Troy and Brian, and not that much about our new vehicle. As we said, we love the vehicle: the price was right, the financing was great, and it was detailed when we arrived and then, and especially Troy and Brian. detailed again when we got the financing. My husband sold cars for a couple of years and was considered a success, but he was very impressed by the concept of sales that was employed at Faulkner-Ciocca, and especially Troy and Brian

Les P

15 de may. de 2014

Came in looking for a car for my daughter. Worked with Matt Betz. Test drove a certified 2011 Fiesta... She liked it. Bought it. Drove it home. In and out in less than 1 1/2 hours. That's the way I like to roll.

JJ

13 de may. de 2014

A great experience from start to finish. I found a used car I was interested online and inquired by email. I received a reply that the car had been sold, but within a short time got a call from Danielle about a similar (but newer and less expensive!) vehicle at their sister location, which they brought down for me to test drive. My onsite experience was even more positive. The car was in excellent condition, and the price was definitely right. It was delightful working with Paul Carragher; he was extremely friendly, professional and accommodating. He took plenty of time with me, and addressed all my concerns. Nick Jenny was also very efficient and helpful in the purchasing process. I've bought many used cars, and this was definitely the most pleasant experience ever. Two thumbs up!

my3rides

1 de may. de 2014

My husband purchased his mustang from Faulkner Ciocca in Souderton in 2012. He was very happy with the way he was served. And he particularly loves getting his mustang maintained mechanically by the guys there.A few days ago he emailed me from where he is currently deployed and told me to check out the SUV that he saw online that is available in this location. I went to the dealership and met Paul Carragher. I could not be happier with the way Paul handled everything that I needed to know to finalize the purchase of our Ford Escape 2014. We exchanged txts which made things so much easier because I was able to work while he and his co workers were getting paperwork ready.Brian was wonderful when I was in his office signing papers. I think in every business, a person's smile makes customers feel at ease.After the paperwork, Paul showed me everything about the vehicle. I LOVE THAT HE DROVE THE CAR TO MY ADDRESS, SO THAT I DID NOT TO GO BACK FOR THE CAR I DROVE TO GO TO THE DEALERSHIP.I want to say thank you to everyone that helped me with my purchase of our new SUV. Excellent customer service!!!!

John S

27 de abr. de 2014

Although I bought a car from their sister store (which is closer to my home), I found the internet experience to be very positive. Brad and Danielle were very helpful, and transparent. Give them a shot.

ChrisandRickM

12 de abr. de 2014

I had a great experience at this dealership. Everyone was friendly, Brad and Matt were great, very knowledgeable and a pleasure to work with. Very pleased with my visit, purchase and terms of my lease! Love my Ford Escape!!!

Annenacios

9 de abr. de 2014

In search of a new family car while on a budget, I found that Chris Miller respected my time and gave me the information I needed to return with my husband to complete a deal. His knowledge and enthusiasm when describing the vehicle were palpable and helped me know that the Ford Explorer was definitely the right choice. Joe Hooven was also extremely helpful in finalizing the deal and ensuring we were satisfied. To be honest, doing my due diligence I looked around before this purchase Customers come first at this dealership and the experience was great.

Seegirt

31 de mar. de 2014

Simply ask for Joe Hooven and buy your car from him. He is a most decent person and you will get a great car at a great price with not a trace of buyers remorse. We trekked all the way to Souderton from Wilmington,DE and left with a great Volvo XC90 at a great price. These guys were super busy and handled every customer politely and professionally. Great dealership...ask for Joe Hooven a true gentleman and sales professional.

John

30 de mar. de 2014

The internet is the single biggest game changer relative to the car buying process. We wanted a specific make and model used car and searched accordingly...a 2005-2006 Volvo XC90. Faulkner-Cioca had one. Bottom line...these guys are true professionals...especially Chris Miller...if you are looking for a car within a 100 mile radius of Philly...Chris is the guy you want to deal with. We are are seasoned car buyers and Chris cut to the Chase and got us a great deal on the car we wanted. Great sales person! Great dealership !

Will & Carol

7 de mar. de 2014

My wife saw a certified used Escape on the lot in which she liked as her older Escape was being serviced. She called me and we went to look at it. Our salesman ,Paul Carragher , sat down with us and gave us a great deal on this 2012 Escape. My wife loves it ! Paul is a terrific salesperson with a good sense of humor . I would not hesitate to purchase another vehicle from him. We have bought several vehicles from Faulkner Ciocca at two different dealerships and have always been satisfied with them. Thank you Faulkner Ciocca for running a great dealership and providing a good service department as well !

FWalton

4 de mar. de 2014

Wow! I called about a particular car and immediately got Jodi on the line who was extremely upbeat and friendly. I inquired about a car and then was offered a list of comparable cars which she then emailed to me! I fell in love with a burgundy beauty and never looked back. I am located about an hour away from the dealership, so it was important that my time was not wasted. I was not disappointed. I had a special situation come up and spoke with Brad Castleman, who worked with me and his finance team to ensure that a deal was possible. It was and when I arrived at the dealership a day or two later they had my baby parked at the entrance! These guys know how to market! My sales rep was Alex and he was awesome about telling me how to utilize all my tech features and other information about the car. Overall, the entire process took less than three hours to complete. Nick, the finance manager made sure my payment was within my requirements and gave me the keys! Great people to work with and my next Ford will come from here. Thanks guys!

CERTIFIEDFOCUS

11 de feb. de 2014

I found myself at Faulkner-Ciocca Ford looking for a cheap "putt-around" gas friendly car. I was immediately greeted by salesman, Matt Betz out on the lot. After some short introductions and simple conversations, he brought me inside to discuss what I wanted. I was dead-set on what I wanted to look at that day, but after talking with Matt about what I really needed this economical car for (commuting to work from site to site, 5 days a week) he expressed that I might want to reconsider. I let him know I run a VERY tight budget, and was not looking to trade in my current vehicle, and he swore to me he would be able to make it work...just like I swore it would be impossible. Matt gave me a few options that he thought would work and we went out on some test drives, and when we returned, numbers began crunching in my head....could it be real he was going to give me a CERTIFIED, USED car (2010) for under $200 a month? Not getting my hopes up, I sat and waited, where shortly after I was presented with a deal that gave me UNDER my budget! The finance guys were just as helpful as Matt. This entire process was fast, friendly and reasonable. I will certainly be returning to Faulner-Cioca Ford from now on and recommend this dealer, and Matt Betz to anyone looking for an HONEST, RELIABLE AND EXPERIENCED salesman in the car business.

Shon and Amy

15 de ene. de 2014

When I first located the vehicle on the internet I was talking to their internet salesman Brad Castleman, he was very informative and honest on the phone about the overall truck and financing. This was very important to me as we live 2 hours from the dealer. We then made an appointment and drove to the dealer the next day and that is when I met Mark Phillips. I cannot say enough about our salesman Mark, there was not a diesel or truck question I asked he could not answer. The truck was low miles and was basically new and sold itself but I had never owned a diesel and needed to ask many questions, Mark never sighed or stumbled without hesitation he explained them all and demonstrated them if he could. Their pricing was outstanding and very reasonable as well as their financing staff. I cannot rate their facility as they were under a facility upgrade and were improvising until the completion of their new facility, but I was happy with the environment we were in. Excellent quality truck and dealership staff. I highly recommend getting in contact with Mark if you have any reservations about purchasing a new or used vehicle.

Unsatisfied With Your Service

6 de ene. de 2014

I attempted to buy a car from Faulkner Ciocca Ford of Souderton over the weekend and I must say in all my years of buying cars I have never been treated so badly. We are a Ford family and wanted to buy from Ciocca Ford for various reasons, including convenience. From the moment I walked through the door they did nothing but tell me untruths and mislead me. They said that if any of the Faulkner Ciocca locations had a car I wanted to look at, they'd go get it and bring it to Souderton ASAP. I inquired about 3 difference cars - none of them were brought to Souderton. They took me to Quakertown one night and they "couldn't locate the car." The next day I sat in their office from 1pm - 5:30 insisting I wanted to see a particular vehicle - they kept bringing out different cars that were completely out of my price range. They knew I needed a car right away so thought they had me in a corner and would be able to sell a car without providing any quality customer service. All they did was fiddle around and waste 2 and a 1/2 days. I finally left and went to a car dealership down the road that went above and beyond with their customer service and I drove off the lot in a car I actually wanted. I will never step foot on a Faulkner Ciocca lot again. I recommend not going to these guys unless you feel like having them waste your time. From the General Manager down to the sales team - I was incredibly disappointed.

Matt Betz

3 de ene. de 2014

Matt Betz was very pleasant and easy to deal with. I would have given an Excellent for Customer Service, but I felt the other people I dealt with were too eager and not knowledgeable about the car. For example, when I phoned to ask about a car and why it was labeled as 'Limited' but did not seem to have any of the Limited extras I was simply quoted the features the car DID have. When I asked Matt he told me it was a misprint, the car is not a Limited. Upon arrival and dealing with Matt everything went smoothly. I am very happy with my purchase and the Customer Service from Matt.

Grubml

29 de dic. de 2013

This was a great experience for our family. Everyone was friendly and easy-going. We would recommend this dealership for others looking for a new or pre-owned vehicle.

SSpengler

23 de dic. de 2013

Faulkner Ciocca Ford of Souderton has incredibly polite and professional staff. While I was comparing one vehicle to another on their lot I noticed their huge selection and inventory. That was impressive. Moreover, the salesman (Jonathan) patiently allowed me just the right amount of time to intelligently make my observations and then he approached me in a very cordial and pleasant manor. I didn't feel high powered pressure at any point of the experience. Everyone from Jonathan (sales), to Joe (sales) who evaluated my trade in, to Nick (Finance) who was thorough in explaining financing, to Alex (delivery) who went over the functions of Sync and Sirus with me was just awesome. I loved the smooth experience and the Ford Edge I bought! We will be back to get another car for the wife when it's time. I will refer anyone who is in the market to buy from Faulkner Ciocca Ford (SOUDERTON) always.

Ramon Irizarry

15 de dic. de 2013

I have to say that from the beginning of the first couple of calls each and every person I had spoken to in regards to the vehicle I was interested in they were true and sincere with there honesty pertaining to the truck I wanted! They went out of there way to make sure I was happy in every possible way down to making sure I received the best 5year extended warranty they had to offer which is the premiumCare package which made me that much more convinced on my purchase. There not just salesmen wanting to make a fast buck they actually care about the costumers and I will definitely recommend the dealership to somebody who's looking for a good car buying experience! To Nick and Brian in finance department you guys were great!!! Brad and mark sales pleasure thank you again! Ramon SS- NY

ThomasAlmeida

4 de dic. de 2013

As a first time buyer I have to say that I was extremely impressed with my experience through this dealership. Their team works great together, they are prompt and they are very sociable. I was looking around for a vehicle with my dad and grandfather this past Saturday and had stopped here. They were very honest with me. John made sure to inform me after greeting me that he was new before discussing anything so I knew if something was wrong, it was an honest mistake not an attempt to mislead me. I saw the Ford Fusion when I first got there and was interested in it. After test driving it I decided instantly that I wanted it. I explained what I wanted to do and why and they understood. Joe Hooven was the next person I worked with because he had experience and was teaching John and helping him so he could learn more about the processes and how they all work. I knew I wanted the car no matter what even if I had to buy it flat out. I had explained that I preferred to put money down on it and get a loan to finance the rest so I could build up my credit since I have none. They understood and so we began working on all the necessary info. They made sure that any discounts that I qualified for were accounted for and they were awesome when it came to giving me a price for my trade in. They sent in my application and then we just had to wait until the following Monday to hear back. In the mean time I also had looked into other places for a possible car loan. When Monday came around, it turned out my credit was going to be a problem. At first I had only one option for a loan and it was an expensive one. So after talking to my bank I was able to get approved for a decent one there if I wanted to use it. After I had let the dealership know my bank was willing to give me and asked if it would change anything if I increased the amount of money I put down and he checked around again. By Monday night, thanks to their patience and outstanding effort, I not only drove away with the car I wanted, but I also got it at a great price, with an unbeatable loan and a good bit of new knowledge that I did not have before. I have to say that they did an amazing job and handled the obstacles well with great patience. I learned quite a bit during my experience. John and Alex showed me the car and it's features and explained how it all works. Joe explained how leasing and financing work as well as what goes on when applying for a car loan. Nick Jenny explained how the coverages work and what everything meant in detail so I knew. They were the 4 I dealt the most with and they went above and beyond to help me out. I really appreciate all the work they put into this. Myself and my car both are proof that while there are some dealers out there that may not be the greatest, they certainly fall under the category of dealers who really are looking out for you. If you're ever looking for a vehicle and are not too far away from Faulkner-Ciocca Ford dealership in Souderton I strongly recommend going there. This is coming from an average, every day guy who got a great car, great price and great experience. Happy hunting!

Mattson03

1 de dic. de 2013

Mark Phillips was great to deal with. Mark was honest and made it easy for us to purchase our new vehicle. We would recommend Mark and this dealership to all of our friends and family .

faddenm

9 de nov. de 2013

My experience there could not have been any better. Working with Troy Nelson was enjoyable. He was hosnest and intellegent. He is there to get you the best deal on your new car. I will be coming back to purchase another car even if I have to go across half of Pennsylvania.

DerekHoffman

5 de nov. de 2013

I inquired about a 2013 Ford Fusion that Faulkner Ciocca Ford had posted on AutoTrader.com. They got back to me within a few hours with their quoted prices, which I found to be very agreeable. I scheduled a test drive for that evening, a Wednesday, and headed to the dealership to take a test drive. I wasn't expecting to purchase the car that night, although that is exactly what happened. The staff were very friendly and helpful, and the price was very good for the car. I definitely recommend giving Faulkner Ciocca an opportunity if your looking for a vehicle.

Juliann Schwalm

22 de ago. de 2013

Has always been Excellent, we just Lease for the First Time , this is the Fourth Car we have gotten from them , and it was one of the best experiences I have had , Our sale Rep. was Excellent , and the service department is excellent, they the best care of our car I wouldn't take it anywhere else. and the Dealership is one of the Cleanest I have ever been in. I want to Thank You for all your HELP !!! Juliann & William Schwalm

Bill

5 de jul. de 2013

I have been sending emails for over a week and the only response I received was.." how was our service?" How do you think your service is? There are 3 potential vehicles I wanted to look at. But apparently this facility doesn't need my money. I am going elsewhere.

busylady

30 de may. de 2013

Paul is a wonderful sales person. He showed me how most things worked and we were really comfortable with him. I love my new used car !!Thank You Paul

wtmohr

30 de abr. de 2013

Troy Nelson is a well informed, low pressure salesman. He was knowledgeable about the cars I was interested in, (particularly Mustangs) and very helpful in guiding me to the vehicle that was right for my needs.

bearlips

1 de abr. de 2013

Sales Rep was terrific. I have purchased many vehicles in my life but never hada rep as helpful and courteous as Mark, Pressure was non existent,and he delivered what he promised.

Tigerma

17 de mar. de 2013

I was not a happy camper when I wandered off to the showroom- met the Sales Manager- then wandered outside to look over the cars and the prices at Faulker-Ciocca Ford on a chilly Monday night after work. My day had begun dropping off my car - to determine what the newest automotive problem on my 10 year old car was - and having to rent a car to get to work. Needless to say - my frame of mind was not great.While walking around, Matt Betz (Sales & Leasing Consultant) walked up, introduced himself and asked could he help me with any questions or concerns. Matt heard my answers, watched my reactions. Then Matt stated very simply - here's one I think you'd really like. The rest is history. The 'fit' was absolutely what I needed. The finance wizards did their thing - it all went quietly, quickly and simply. Within 2 hours I was driving home in the new love of my life - my 2010 Mercury Milan. I may not know a lot about cars - but with a seasoned and perceptive sales professional like Matt - I don't need to. The match he made for me was 100% accurate. He is very perceptive. I absolutely love this car. It works for me. It is just my size, price, style and a huge dose of peace of mind. Thank you Matt - and a special thanks to Chris in Service - whom I 've worked with a couple of times over the past couple of years with my old car. I am happy and lots of folks have a lot to say to you when you get a new car! I tell everyone what none of us ever hears - there IS car dealership with people who give more than lip service to the term 'customer service' and 'professional' business dealings. Thanks Matt Betz & thanks Faulkner-Ciocca of Souderton.

SX/MX FAN

9 de mar. de 2013

The staff was very friendly, but the overall experience was only ok. The pictures posted did not reflect the true condition of the car. Learning experience for me..... Either don't buy a vehicle from a location so far away, or ask a lot more questions before making the trip. Overall I got the car I wanted for a fair price, but now I have some expense to fix some items on my own. Buying a new car or a newer pre-owned would probably be a pretty good experience. I also purchased a BMW from them which they are probably not as familiar with. This was my first purchase of a car via the Internet. My advice.... Do as much research and ask as many questions as possible the make up for the fact that you're not seeing the car in person.

amandamarie47

27 de feb. de 2013

I was very impressed with the how friendly and knowledgeable my sales consultant AJ was. He understood my concerns for purchasing a new car and was very down to the earth. I also worked with Eric Dedig the finance manager. He was very helpful and did a great job explaining the variety of options I had. Overall my experience was a positive one and I would recommend this dealership.

TrainGeek

11 de feb. de 2013

My wife works in NJ and we live in PA. Thus we needed a second car that could take the wear and tear of over 100 miles a day of highway traffic if not more. We found the Ford Fiesta to be one for the best bang for the buck and we found it at Faulkner Ciocca Ford. Walking in we found a tired but fun to work with Matt Betz. Sadly he was dealing with a cold and we completely understood. He knew from my explanation the financing would be hard as I had a bankruptcy a year ago. But they were able to make us a great deal and even better put us on the Pegasus Payment plan which is going to allow us to cut our payments by 7 months overall. In all working with Eric and Matt was stellar. A hearty thank you from T&T to them and the team of Faulkner Ciocca Ford.

cderstine

6 de feb. de 2013

I had a Great Experience - I recieved Great Service - I would completely recommend my own friends and family !! I am driving a brand new car !!!!

BMB351

2 de dic. de 2012

I recently bought a used car from Faulkner-Ciocca and was very pleased with the service we received. They worked with us on price and met our needs. They were very pleasant to work with and I would recomend them to others who are looking to purchase a vehicle.

350z enthusiast

26 de nov. de 2012

So I went into this dealership. Highly interested in a car that they had and came in multiple times to look at it and talk business. When it came down to It I got low balled for my trade in and my starting offer on the car was rejected and Jeff laporta a sales manager sent me an email saying how he was actually going to raise the price. Good job Jeff. I intended to buy a 2004 Nissan 350z and guess what buddy. I got a 2006 350z for 13k with 7,000 less miles than the faulty one at your dealership. Never going there again

Soccer dad

13 de nov. de 2012

Got a great deal on a certified edge. Great price, arranged all the financing at a great rate. Very satisfied.

tundra470

2 de oct. de 2012

If your in the market for a new or used car make the trip to this dealer. Very good experience from internet reply from Katelyn to sales floor transaction with Mark Phillips. This dealer wants to earn your business and will with prompt, professional, and personal attention to your needs.

JBunce9

7 de sep. de 2012

The dealership was very fair in their prices with the purchase of my used car. They bent over backwards to deliver the car to my house on the day I needed it. They were very up-front with their prices and disclosed everything to me about the car. I would recommend.

Theresa_Mc

24 de ago. de 2012

It was a pleasure coming into a place where there was no pressure. Matt was not only pleasant to deal with but went out of his way to satisfy my concerns on the car that I purchased.

strayerg

25 de jul. de 2012

I had a no pressure experience, the staff worked with me throughout the process and really worked hard to finish the deal. Very satisfied with the process.

cwo4jps

25 de jul. de 2012

Pleasant experience, arrived at dealership prepared to look at new vehicles and purchase one the same day. Could not find a new car within the price range I was looking for, but on the showroom floor was a certified used car that was such a good deal that I decided to buy. Within two hours I was out the door with what was to me a "new" car. AJ was pleasant, knowledgable and courteous. Will definitely deal with Faulkner-Ciocca Ford for all of my future needs.

jes1212

13 de jul. de 2012

"Z" greeted me outside the show room, listened to my request, and proceeded to show me several vehicles. As a woman, I do not find car salesmen always treat me as a true customer. "Z" was completely different; when they did not have on the lot what I was looking for, he immediately went to the computer to find it. And he did. When the car arrived, Brian led me through all the paper work; then "Z" and AJ spent quite a bit of time going over all the intricacies of the new car with me. Everyone in the showroom was friendly, saying hello as they passed, offering coffee. And as the commercial says, there was no pressure, no hype. They simply showed me what was available and let me decide.

grumpie

14 de jun. de 2012

Very easy to talk to and deal with. Go above and beyond to make things happen your way. I live in VA and purchased a vehicle going by pictures and word of mouth. Believe they can make things happen

rwinters

10 de jun. de 2012

My husband Larry and I would like to take this opportunity to express our sincere thanks to this dealership staff for their outstanding support. We were in a time constraint since we were out of state buyers and on a tight schedule. This team managed to turn our sales transaction around in swift time frame by having a superior collaborative team (Zenas, Jeff, Eric) effort. Without this we would not have been able to make our previous commitment.Zenas (Z) Bean is a fantastic sales person (extremely friendly and professional) we highly recommend his services.If you have any questions please fell to email us at Wallengirlatgmail.comThank you team.Larry and Rhonda Winters

EdSki

29 de abr. de 2012

The staff were courteous and professional. The office person even went out of her way to introduce herself and offer her congrats on my purchase. I got the vehicle I wanted at a reasonable price and couldn't have been more pleased with the paint job on my purchase. It was a totally satisfying experience. Cudos to Paul, Jeff and staff.

alwarwick

9 de abr. de 2012

The dealer was very informative and answered all of my questions about the vehicle and pricing without pressuring me into purchasing the vehicle. The dealer helped me narrow down which specific model would be best for me. Also he helped me make the car as affordable as possible. He was available to ask questions every time I called and was very accomodating to my busy schedule.

Ruthanne

19 de mar. de 2012

A. J. went above and beyond with every aspect of my car purchase. I wasn't sure I was going to be leaving with a new car, but he assured me that I could lease a car that day and drive it off of the lot. I would definitely recommend A.J. in the future.

dalem1

24 de feb. de 2012

I am very satisifed withe the dealership and the friendliness of each of the associates related to the sale of my vehicle. Mark is very personable and make the experience, of purchasing a vehicle as effortless as possible.

Jersey

14 de oct. de 2011

This is the third car that I have purchased from Faulkner/Ciocca Ford Souderton. Each time I have negotiated a price, I have been treated very, very fair and with respect. John Cook and his team seem like they want to earn my business each time I am there. Thanks again for the great experience and I will be sure to tell all of my friends and family.

College Student on a Budget

20 de ago. de 2011

First of all, I called this dealer and they said they would call me back right away, and they did not: I had to call them back. Second, the 2002 Chevy Blazer I looked at was priced in my price range online, but when I called about it they said it was priced wrong--its actual price is $2,000 more than the $2,995 advertised price online. Not helpful whatsoever.

David

31 de may. de 2011

I called about 2 vehicles on 2 separate occasions. They never called back about either one of them. When I went to the site, both cars were still sitting front and center with the sale tags on them. Won't bother calling again when I see anything here.