Mark

28 de jun. de 2016

This is the third vehicle we have purchased at Charlie's. This dealership is a little out of the way and definitely smaller. The facilities were very clean and well kept. Would have preferred a little more privacy instead of sitting at open tables. Overall the experience was very good and the staff were very accommodating. Thank you!

Satisfied senator

17 de may. de 2016

I was very satisfied with the purchase of my new 2016 Silverado truck from Charlie's in Winthrop Maine. I believe I got a very good deal on the purchase of my first Chevy truck with out the hassle of a high pressure salesman. I was very satisfied with all aspects of my dealings with Charlie's Chevrolet. I will go back if I need another new vehicle.

truck

26 de abr. de 2016

I am very pleased with the truck I purchased and the staff went out of their way to find the truck I wanted, especially Erick and Danny. Thank you again.

Albenson

6 de abr. de 2016

I'm from Wisconsin I found this vehicle on line and they where quick to send pictures and help me with the process of holding the vehicle while I got a flight to Maine to purchase the vehicle staff was great and very kind very professional answered all my question very quickly they went above and beyond there duty to help me even threw in some lobsters as a nice gift I would like to thank Tom Justin and Nelson for all there help may have to go to Maine to buy all my vehicles it was that nice of a experience good work guys. SincerelyAl Benson

emery. denise

24 de mar. de 2016

Charlie's Chevrolet is a great dealership to work with. Told them what we wanted to trade and how much we wanted. The numbers were good. We drove away in a 2016 Chevy Equinox. The employees were very nice and personable. I left the dealership knowing all about the features of my new car.

JJB

12 de mar. de 2016

The service was really great. The salesman knew exactly what he was talking about with the car and knew all of the specs and answered every question we had about the car. The financial side worked with us to reach a price that we were willing to pay and got us out the door in a considerable amount of time. I was impressed by the friendliness and attentiveness of all of the staff at Charlies Chevrolet. Thanks a million guys! We are 100% satisfied.

raymond wacome

11 de mar. de 2016

Thanks guys even though i wasn't a 30 to 40 thousand truck buyer i still treated with respect an i find that is becoming a rare thing in the car or truck buying experience thanks again ! ray and kari wacome

Garboz70

7 de mar. de 2016

We are long time customers of this Chevy dealership. Prior to becoming Charlie's it was Barrows Chevrolet. We were a bit uneasy when the dealership was sold to Charlie's however they gained our trust quickly and we have purchase quite a few vehicles from them under the new ownership. Kevin is our go to salesman and Eric is excellent at finding just the right deal for us! Our vehicle maintenance needs are always treated as a priority; we couldn't ask for better!

Rick " Loyal Chevy Truck Fan "

28 de feb. de 2016

Had the day off so decided to take a ride up to Winthrop to check out the selection at Charlie`s , was only going to look .....as I had purchased a 2015 Colorado in Sept but found it to be " not what I wanted " it was still new and didn't think I would be able to work out a good deal because of this situation . Much to my surprise I left with a New 2016 Silverado 4WD LT !! Couldn't believe they worked with me and we were able to come to fair deal ! Peter took the time to listen to what I wanted and it was a stress free process :) Certainly something to say about the smaller hometown dealers as I bought the 2015 Colorado at a larger dealer and it was not the best buying experience. Thanks to the crew at Charlie's and I am looking forward to having my routine maintenance done there ! Really Love the Silverado and finding places to go this weekend just to drive it ....Great Truck !!

Shadow

22 de feb. de 2016

Hello to Charlie's staff......we found the salesmen to be pleasant hosts, informative and helpful. We enjoyed our comfortable ride back to Portland in our new Impala..a bit nervous but problem free. It was a pleasure to do business at your dealership and look forward to our future visits. Thank you. Joyce and Dianne and Brother...

Isaac

16 de feb. de 2016

You will leave with the car you want andlove from a car dealership that has hard to find real honest sales people. It's worth it.

Saraharmontrout

31 de ene. de 2016

Let me say I have bought 4 cars from the Charlie's family of dealers. I won't go anywhere else, because their great. They know their vehicles, they don't pressure you or chase you around the lot like some dealers, and their always willing to go the extra distance to make you happy even if you don't buy a car. My husband and I had an amazing experience with Peter G over in Winthrop, if you want a down to earth, easy going, honest person you need to go see Peter he made our day. I truly wasn't looking to buy a car when I showed up in the lot, but they sold me a beautiful 2012 equniox without any sale pressure. So if your looking for some down to earth, friendly, and knowledgeable salespeople do hesiate to swing by and see Peter and the guys at Charlie's of Winthrop.

Lee

3 de dic. de 2015

Started to look at the options to trade my 2006 Tacoma Double Cab for a used Access Cab model. Local Toyota dealership did not have a used Access Cab on the lot and did not offer to locate one, thus lost a sale. Checked online - found a Tacoma at Charlies. Started an email conservation on Saturday and visited the dealership on Tuesday. Arrived at 4 PM and left at 6:30 PM with the desired Tacoma. Sales staff very friendly and showed me other Tacomas available. I was offered a fair trade-in value for my 2006. Finance staff very knowledgable and left with a warranty that suited my driving needs. Good to know there are dealerships that are customer focused.

H, Rheal

2 de dic. de 2015

I would like to thank the entire staff at Charlie's Chevrolet from the Salesman, to the office for paperwork and to the Sales manager. I was treated very well and would recommend to anyone to go see Charlie's for a used or new vehicle.

ScottWM

24 de nov. de 2015

I had read a lot of reviews about the new Colorado and stopped by "just to check it out". The guys were really good, let me take my time, recommended that I also try a full size too. I asked about possibly trading in two vehicles (a 2014 Tacoma and a 2012 Equinox) and they were glad to accommodate my needs. I ended up with a new (really nice) Z71 Colorado and went from two car payments to one (that was lower than the other two combined). I felt that they used me very well on the overall transaction, and will certainly recommend Charlie's to my friends.

Snowrider

25 de oct. de 2015

Dealt with good people throughout the process and came home with the perfect truck for our needs. Couldn't be happier with the buying experience!

Sherry

2 de sep. de 2015

Our first visit we didn't know what kind of car we wanted. We were just seeing what was out there. Charlie's was friendly but not "pushy". We went to a several other dealerships. Once we decided on what vehicle we wanted, we went online to see what dealerships had a used 2015 or 2014 Ford Edge. Charlie's had a used 2014 Ford Edge so I called to see if they still had it. By the time we got to the dealership they had it ready for a test drive. They also evaluated our trade in while we were on our 2 hr test drive. Again they were not pushy, we listened to their offer and once we came to an agreement the transaction went smoothly. It helped that we already had financing lined up with our local credit union. Thank you Jeffery for the great experience!! 10 days post purchase and we are very happy with the vehicle!

Chief

31 de ago. de 2015

Just want to drop a note about the great purchase I made at Charlie's Chevrolet in WinthropI had been looking at vehicles in the area for awhile, stopped in to visit my son who introduced me to Jeff Krantz ( sales rep.). Jeff was very down to earth, no high pressure. As I wandered through the lot he explained any questions I had ( very knowledgeable).After a couple hours, I said what can we do with this vehicle?45 minutes later with the help of the rest of the friendly sales team I signed the papers.Stop in and see Jeff highly recommended!

Mary and Wes Cray

27 de ago. de 2015

We have been buying vehicles from Charlie's Chev (previously Barrows Chev) for 30 years and have been working with Eric Lindholm for almost all of those years. Shopping for vehicles can be very stressful but when you are treated like family it can be a wonderful experience. Now we work with Eric and Kevin and they are the very best. When I walk in a am greeted with a hug not a handshake. The service department is also very good to work with because again they know us and we know them. I was so happy that the service didn't change when Charlie's bought the dealership.

MsHolmes

21 de ago. de 2015

I had my hopes set on one vehicle. I searched online for days before going car shopping. I showed up at Charlie's and the team there was excellent. They were all supportive, generous, and treated me and my family great. I left the lot that day withy Chevy Cruze :) I couldn't be any happier. I would recommend this dealership to my friends and family.

Patschevytruck

16 de ago. de 2015

Was very impressed with how the whole team worked together to get me into the truck I wanted at a payment I could afford. They truly went beyond normal expectations. Thanks Charlie's Chevy team!

BREWSTR

15 de ago. de 2015

Buying a new car is one of the necessary evils that you have to do once in a while. Its a bit like going to the dentist, you dont want to go but you know you have to take the pain to get results. So it was my turn and the first time in 9 years that I was going to have to look at cars. I make up my mind really quickly what I wanted. The Chevy Traverse was only the 3rd car Id looked at and the first serious evaluation. I could write an essay on my experience talking to 4 Chevy dealers, like being told for 3 days that one had the exact car I wanted and when I turned up to purchase the car, it wasnt there. It had never been there either. Ill pass on the rest of the details on this as it will detract from what Im meant to be doing which is reviewing Charlies Chevy dealership. Charlies had never been at the front of my mind, Id seen their ads on TV and they are all very nice and all of that, but I always figured that they were just a little too far away.After being totally mucked about by the dealer that shall not be named and having a really odd conversation on the phone with their sales manager who just didnt want to sell me a car, I needed to move fast and that same day I spoke to the sales manager Tom at Charlies Chevy. I told him about the SUV I wanted to trade, I told him the 3 prices that other dealers had given me for my incredibly clean low mileage vehicle and we talked about what he could do for me with a Traverse. He had a couple inc a 2LT which I really wanted to see. My plan was a 39month lease. I wanted a dealer I could work with, one I could trust that would treat me right both now and in the future. This was in my mind, not a onetime deal. In 39 months I would plan to get my next vehicle from them as well if it all worked right. Tom gave me a per month cost over the phone for the Traverse based on my description of my current car .It was right at the top end of what I wanted to spend, but for the right car was doable. . I also got a decent trade in value on my SUV sight unseen. This encouraged me to make the journey down.When I got to Charlies the next morning, I fell in love with the 2LT, it was the right car both inside and out, dont bother showing me anything else. This is the one, the new car that I was willing to give up my incredibly reliable, never let me down 9 year old SUV for. Ok lets do the dealI went on a test drive and whilst that was going on, Charlies were going to value my trade. I get back and its time to look at the numbers. This next bit was the final clincher for me. The Traverse I was wanting was a little more expensive than others Id seen. I had no movement on the monthly figure I wanted to spend. Would I of walked away from the deal if Charlies all of a sudden gave me a monthly figure that was much higher than what I was quoted over the phone? Yes as the car wouldnt be doing that much mileage and I would have just spread my net further and gone to look at other brands as time went on.But no there was no need to do that as Tom stuck by the monthly cost he quoted me. It meant they had to add about $2k to the trade in value on my current car, but it got the deal done; right there and then, no messing about. I would have been an idiot to turn down the money they offered me for my trade. Deal done and Im incredibly happy. I love my Traverse. Ill add another point too. I couldnt check the Traverse over on the day I bought it. It was storming outside and I did need to get back home for an appointment. The car was back at Charlies 10 days later to have some really nice looking chrome sidesteps added to aid my getting in and out (more on that in a sec). I had the steps added and drove back into Augusta for an appointment. After that I decided to do a check of the car to make sure everything like paint etc was in perfect order. OMG.. There were stone chips all over the front and a scratch on the back. I was gutted that I hadnt looked before but as I had faith in Charlies I drove all the way back to their base in Winthrop, saw Tom and the service manager and showed them the problems, reminded them of the storm on the day I bought it and they just said, well take care of it.. That was reassuring that I made the right decision to come to Charlies. They told me to go back to Augusta to the crash repair centre and I saw the manager and its all going to be taken care of for me. I like that a lot. Back to the chrome side steps. They retailed about $650 inc install. I got them to add it to the lease to increase the residual value of the car which should work well for me when I take it back in 39months and its time to trade again. It costs me just $8 a month. X that by 39 months and its only costing me $312. That half price! I just look at them as $2 a week.. Great deal there as well So if you have made it this far, you know what Im going to say. Go to Charlies and they will look after you, treat you right and fair, not just before and during the deal being done, but afterwards too. Im very happy indeed.. I love my new 2LT TraverseOh and the dealer that shall not be named? You better believe it that I emailed them the very next day and requested that the sales manager get my email with pics of my new Traverse..

Mark Stephens

15 de ago. de 2015

Charlies had never been at the front of my mind, Id seen their ads on TV and they are all very nice and all of that, but I always figured that they were just a little too far away. I needed to move fast and so I spoke to the sales manager Tom. I told him about the SUV I wanted to trade, I told him the 3 prices that other dealers had given me for my incredibly clean low mileage vehicle and we talked about what he could do for me with a Traverse. He had a couple inc a 2LT which I really wanted to see. My plan was a 39month lease. I wanted a dealer I could work with, one I could trust that would treat me right both now and in the future. This was in my mind, not a onetime deal. In 39 months I would plan to get my next vehicle from them as well if it all worked right. Tom gave me a per month cost over the phone for the Traverse based on my description of my current car .It was right at the top end of what I wanted to spend, but for the right car was doable. . I also got a decent trade in value on my SUV sight unseen. This encouraged me to make the journey down. When I got to Charlies the next morning, I fell in love with the 2LT, it was the right car both inside and out, dont bother showing me anything else. This is the one, the new car that I was willing to give up my incredibly reliable, never let me down 9 year old SUV for. Ok lets do the deal I went on a test drive and whilst that was going on, Charlies were going to value my trade. I get back and its time to look at the numbers. This next bit was the final clincher for me. The Traverse I was wanting was a little more expensive than others Id seen. I had no movement on the monthly figure I wanted to spend. Would I of walked away from the deal if Charlies all of a sudden gave me a monthly figure that was much higher than what I was quoted over the phone? Yes as the car wouldnt be doing that much mileage and I would have just spread my net further and gone to look at other brands as time went on. But no there was no need to do that as Tom stuck by the monthly cost he quoted me. It meant they had to add about $2k to the trade in value on my current car, but it got the deal done; right there and then, no messing about. I would have been an idiot to turn down the money they offered me for my trade. Deal done and Im incredibly happy. I love my Traverse. Ill add another point too. I couldnt check the Traverse over on the day I bought it. It was storming outside and I did need to get back home for an appointment. The car was back at Charlies 10 days later to have some really nice looking chrome sidesteps added to aid my getting in and out (more on that in a sec). I had the steps added and drove back into Augusta for an appointment. After that I decided to do a check of the car to make sure everything like paint etc was in perfect order. OMG.. There were stone chips all over the front and a scratch on the back. I was gutted that I hadnt looked before but as I had faith in Charlies I drove all the way back to their base in Winthrop, saw Tom and the service manager and showed them the problems, reminded them of the storm on the day I bought it and they just said, well take care of it.. That was reassuring that I made the right decision to come to Charlies. They told me to go back to Augusta to the crash repair centre and I saw the manager and its all going to be taken care of for me. I like that a lot. Back to the chrome side steps. They retailed about $650 inc install. I got them to add it to the lease to increase the residual value of the car which should work well for me when I take it back in 39months and its time to trade again. It costs me just $8 a month. X that by 39 months and its only costing me $312. That half price! I just look at them as $2 a week.. Great deal there as well You know what Im going to say. Go to Charlies and they will look after you, treat you right and fair, not just before and during the deal being done, but afterwards too. Happy!!

jessn77

2 de ago. de 2015

This was my second and last stop before buying my equinox. Salesman was great, not pushy. Service was great. Everyone polite. Car was washed and filed with gas while doing paperwork

Dennis

15 de jul. de 2015

We looked around on Sunday and found what we were looking for. The next step was to talk to a salesperson. it took the morning, but they were very confident they could place us in the truck we wanted that day. They were correct. we got a bit better deal then we were expecting. we were after a lease, and they did it. Very satisfied with the personel at Charlie's Chevy in Winthrop. If I do get another, I will beback.

Sara Moore

24 de jun. de 2015

I hadn't had my car that long, and I really wanted to get a different one. I knew my current one was in negative equity, so I had my doubts about being able to get it work so I didn't have too much roll over. Charlie's Chevrolet went above my expectations and helped me easily get into a different car that I love while still being happy about my payment. I'd recommend them to everyone!

mammie

18 de jun. de 2015

Our service and dealership along with our salesman was excellent. very accommodating. I would suggest to others that Charlie motors is the only place to go and to purchase. we couldn't be any happier with our purchase sand the service will be getting

Truckguy

7 de jun. de 2015

The sales team I dealt with was great,fair, and easy to deal with,no pressure and a good end result, I would go there for another truck.

MMendez88

14 de may. de 2015

I never felt any pressure when I inquired about leasing a 2015 Chevy Cruze. They gave me an incredible deal after working all day to get me the best incentives and price for my trade in, so it would fit into my budget. They exceeded my expectations for customer service!

satisfied customer

29 de abr. de 2015

Bought a new vehicle. Told them what I wanted and didn't want. Everything went smoothly and I felt I got a good deal on a new vehicle. Friendly and helpful salesman-Kevin.

Steven

9 de sep. de 2014

I emailed them inquiring about a 2007 Chevrolet 2500hd classic and never recieved a reply from them, and this is not the first time I've tried contacting them about a vehicle without a response. So I can honestly say that the three experiences that I've had with them has been poor to say the least.

pauldefrancisco

23 de abr. de 2014

Absolutely a great experience from everyone at Charlies Chevrolet. I purchased my 2015 Tahoe from Charlies. From the moment I walked in the door I knew this is the place that I want to do business with. Other dealerships could learn from Charlies. Thanks again Charlies I will be back.

Shirley Douin

10 de abr. de 2014

OMG!! Been part of Charlies " family " for 25 + years but his new Chevy dealership was he most fun and best buying experience ever!! Every person there went above/beyond to get us into the perfect car,at an amazing price and made us sure we will return to Charlie's Chevy dealership in Winthrop and will continue to tout their great group of guys and dealership to all our friends, family and coworkers. Special kudos to Peter, Eric and the asst manager who made our experience the best ever!!! If you are ready to buy, trade or lease, do yourself a favor , visit this great dealership and wonderful group of guys and tell them Shirley sent you, you won't be disappointed!

AndreaMichaud

21 de mar. de 2014

My Husband and I had been looking into trading our 2007 Chevy Colorado for a Chevy Cruze due to gas mileage because he travels for work. We went in to see Kevin and test drive one to be sure it was the right fit and Kevin showed us 3 different Cruze's but I fell in love with the 42 MPG's on the ECO version. So we went with a 2014 Chevy Cruze Eco. He was extremely helpful in helping us learn the new vehicle and all of its "bells and whistles". Once we knew we wanted to purchase the vehicle it was time for finance to step in. That's when Nelson and Eric worked to match the deal I could get at my Credit Union and also give me what I wanted for a trade value. (I should probably tell you I work for a Credit Union and was well educated going into this car buying experience) I may have come off as pushy and wanting what I wanted but let me tell you these guys were nothing but professional and polite the whole time. Eric explained the number breakdown for us and also made sure he was putting us in the right warranty for the miles we would put on the vehicle. All in all I would say this was our BEST car buying experience yet and we would certainly go back to Charlie's Chevrolet in Winthrop again in the future for another vehicle. Plus you get free car washes!! That we are extremely excited about!! Thanks again to all involved!! :-) Andrea and J.P.Michaud

winymca32

20 de mar. de 2014

They are a great group, they are available to work on my schedule. They give a ride to my work, and then come and get me. They also get the work done as soon as possible.

spjnich

19 de mar. de 2014

Originally worked with sales department and finance manager (Eric) during the purchase of a 2014 Chevy 2500HD LTZ. Staff was very professional & knowledgeable of their product. Reach an agreement we could both live with and the deal was done. Later brought the vehicle back for accessories identified in the original contract, I was provided a loaner vehicle (nice, clean fairly new).First service was free, service staff was friendly, waiting facilities were brand new, comfortable and clean. While there discussed a lease options for a vehicle my parents are considering. Will continue to do business with Charlie's Chevrolet in the future!Regards,Jeff

kpatten

16 de mar. de 2014

I am writing this review because of the general over-all great sales and service I have experienced since 2005 with the Charlie's dealerships in the Augusta- Winthrop locations. My wife and I have purchased six vehicles from Charlie's including the Honda brand and Chevrolet. My most recent experience was with the service department at Charlie's Chevrolet in Winthrop, Maine. The initial phone appointment was made with Bud Sergent, service manager, and was very courteous. I needed an oil change, tire rotation and a 27 point inspection. I also needed a state inspection done on the vehicle. Bud recommended an early Friday morning appointment because Friday is a free inspection day at Charlie's dealerships and he knows I like to get in and out promptly. I was checked in with a friendly reception from Bud and told to look around at the remodeling project in progress, and please help yourself to the nearby refreshments. I was amazed at the renovation being done. Wow!Service was completed ahead of the time prediction and my vehicle was returned spotless. I admit to being compulsive with how my cars and truck look. At check-out Bud surprised me with a bill below my expectations even though I had submitted a coupon Bud had sent me on behalf of the dealership. How does it get any better than that? I would recommend, and have on many occasions, Charlie's for sales and especiallyservice. It has proven to be a great dealership for me and I enjoy doing business with the Shuman family!

jeremyabram

21 de ago. de 2013

Several years ago, Charlies serviced a Kia SUV for me (great experience). Then a few years later I was looking for an SUV a bit larger and bought. The buying process was a fast efficient process as well as I remember it. Great vehicle and I enjoyed the free car washes!- Jeremy Abram

rubyt

11 de jun. de 2012

I have been a Barrows customer for over 20 years. My wife and I have bought both NEW and USED from Barrows Chevrolet. By far the most friendly and welcome dealership in the state of Maine. I have had all my cars & trucks serviced at Barrows for the last 20 years. They have an A PLUS SERVICE & PARTS dept. This is why I keep going back to Barrows. It is a small dealership and everyone really wants to keep you happy before-during-and most of all after the sale. For sales,service and parts I HIGHLY recommend Barrows Chevrolet!!!!!!!!!!!!!!!!!!

Garboz

3 de jun. de 2012

After puchasing our last vehicle in February we returned a week ago to purchase a truck. We are extremely satisfied with the 3/4 ton Duramx Diesl we purchased. The staff continue to outdo themselves and are willing to work with our schedules. Tom Barrows the GM takes pride in his dealership and takes extra steps to make sure that his customers are happh wit their purchase and satisfied with their experience. We continue to return to Barrows Chelvrolet for our Service and purchase needs.

Garboz

12 de feb. de 2012

We are long time customers of Barrows Chevrolet. Our latest purchase, A 2011 Equinox LTZ, is our 13th vehicle. We now have a second generation customer because our oldest child purchased her first vehicle in December. We have always had great customer service and the sales staff has been very attentive and helpful without "hovering" around. The service area and showroom are always clean and presentable. The Barrows staff have continually gone above and beyond to make sure that our needs are met and our experience brings us back. You guys are the best!

mrichardson1018

10 de ene. de 2012

I have been a long time customer of Bob Barrows Chevrolet and recently purchased another used vehicle from them. Shortly after purchasing the vehicle, there was an issue that needed to be addressed. Eric and Shannon took very good care of me and provided customer service that was top notch, no questions asked. It is wonderful to deal with a local business and local people.

Garboz

14 de dic. de 2011

We have been dealing with Bob Barrows for over a decade now! They are a wonderful group of people to work with and are the friendliest dealer we've ever been too! We have all of our vehicles serviced there and are pleased each time with the quality of service and parts. There have been times that we were upset or not please with a certain situation or manufacturer defect but in those instances Tom Barrows the owner and general manager of the dealership personally worked with us to remedy the situation. Each time we have dealt with the team at Bob Barrows Cheverolet we have left feeling appreciated and that we received the best deal available to us.We are returning customers and will continue to shop Bob Barrows Cheverolet in Winthrop Maine.

sinisi2007

3 de ago. de 2011

Sold a card that didn't make it home from the lot without breaking down, bad customer service, not willing to make good on repairs. Told me that complaining about it only made them not want to help me.