Jimmy Reeves

27 de oct. de 2016

Capital Toyota staff were all very personable, friendly and willing to meet customer satisfaction. There was a large selection of vehices available for selection and I was given the opportunity for a test drive up short notice. This was a stress free car buying experience!

Charla Cranmore

16 de oct. de 2016

Best experience I have ever had at a dealership. The staff is friendly, the facility is nice and the cars are immaculate. The experience I had with Capital Toyota was such a pleasant change from other dealerships in my area.

Awayner

15 de oct. de 2016

Richard Sherriff was very helpful in walking us through a sales presentation that made our purchase very easy. The dealership were all positive and willing to assist us in every way. This purchase was made because of the personal service given. I will certainly buy my next vehicle this dealership and I will talk with Richard Sherriff when the time comes.

dalebishopatmail.com

13 de oct. de 2016

The whole thing started just fine. The salesman was very helpful. The problem came when I went in to talk to the finance guy. The last thing I expected was a high pressure sales pitch for extra Insurance. It took me quite a while to figure out what was going on. By the end of the pitch my head was spinning. I am still not sure exactly what I bought. I'm all grown up and will uphold my end of the deal but you guys should be ashamed of yourself for using such tactics.. Feel free to contact me for more information about this

Zelma35

11 de oct. de 2016

After being turned off by many delalership's service departments, I was completely overwhelmed with Capital's service! They are honest, kind, and go above and beyond to maintain a comfortable environment. I am now a Toyota for life owner! Thank you for all you do.

Aaron Haynes

3 de oct. de 2016

Mr. Sherriff and the sales Manager were both informative and polite. This has been the most pleasant car buy buying experience i've had at a dealership. Mr. Sherriff made it very clear that his role is not just a salesman, but a single point of contact for anything and everything. In fact, he absolutely insisted that my wife and I save his number in our contact before we left with our new 4Runner. We discovered one small issue with the vehicle after bringing it home and the whole situation was taken care of flawlessly by Mr. Sherriff and Betsy in the service department. Aaron HaynesOoltewah

Plugthegap

2 de oct. de 2016

The salesman worked very hard to make sure I got what I wanted, priced and after the sale made sure I understood the car. He was busy with others because there wasn't any one there to help and he took the time to take care of us both.

Amanda

1 de oct. de 2016

The Sherriff was great to work with. He took the time to get to know us as people and not as just another paying customer. He was fair and gave us great deal. He made everything as hassle free as possible.

The Smiths

1 de oct. de 2016

We have purchased four Toyota vehicles over the last twenty years. After driving a superb car for twelve years and amassing 160,000 miles, we eagerly returned to the same dealership where we purchased our 2004 Highlander. We are pleased to report that our recent experience with the dealership at Capital Toyota was primarily due to our car sales consultant, Richard Sherriff. He demonstrated his wealth of knowledge about Toyota products, but we also valued his ability to provide comparisons to other models we were considering. We found Richard to be a trustworthy and knowledgeable car specialist. He was more than willing to go the extra mile to introduce us to the features we would have in our new RAV4 SUV Limited. Furthermore, he asked if we would be willing to add his private number in our cell phones and urged us to call him if he could assist us.Buying our new car was a fulfilling experience with Richard, a sincerely spiritual person. We did not experience any haggling or sales pressure from him and in the end, we believe he offered us the fairest price that was available. If you value a car sales consultant with these qualities then you have found the person who will assist you with the purchase of YOUR next car.

HappyBuyer

1 de oct. de 2016

Alfred Odister was great. He was professional, knowledgeable and respectful. He was easy to be around, if that makes sense. No high pressure tactics. The car was ready when we arrived with all options present. The buying process was easy. I researched and compared the price we paid and it was fair. I would definitely recommend this sales consultant and dealership.

J&J Automotive

28 de sep. de 2016

The best experience in car buying ever!! Stuart Wood is by far the most genuine, honest, client advisor I have dealt with in 40yrs of purchasing automobiles. Our questions were answered thoroughly and promptly. When a minor problem with the vehicle was discovered, Mr. Wood went above and beyond to make sure we were informed and satisfied. Vowing to fix whatever the vehicle needed in a timely and efficient manner. If you decide to purchase at Capital, and you value honesty and integrity, we recommend you ask for Stuart.

Krissy Joels

24 de sep. de 2016

Alicia made our experience easy and wonderful. She spent so much time making sure we were happy with all of the information and made our purchase seamless. I will definitely return to buy another car from her. It was a pleasure to do business with her. We love our new car!

Tlitwin5050

20 de sep. de 2016

I'm so happy that we found Alfred At Capital Toyota in Chattanooga Tennessee he was a pleasure to work with and I highly recommend anybody looking for a new or preowned Toyota to ask for alfred very professional and helpful

Pbird

8 de sep. de 2016

Richard Sherriff was outstanding. He was not at all pushy, knew which vehicle I was interested in, and explained all of the safety features including the blind spot features on the mirrors as well as the other driving safety features before and during the test drive. If I ever purchase another vehicle I will ask for him to be my salesman.

Jamiec1210

7 de sep. de 2016

Richard Sherriff was extremely professional and knowledgeable. He listened to me as I told him my needs and wants in purchasing a new car. Then he found me the perfect one. He carefully went over every aspect of buying my Camry. Then after financing was done he took us out to my car and went over in detail the ends and outs of how it worked. I would recommend Capital Toyota and Richard Sherriff to anyone looking to purchase a new car.

Braydomd

3 de sep. de 2016

Best people for the job. Got me the right car for the right price. I plan on going back for any further business. Mark Harrelson Alicia Normand

Chito69

30 de ago. de 2016

This place is a whole lot friendly then the one in my home town. They give a better service they are very helpful and any questions they answer you right away.

Musician1974

29 de ago. de 2016

I just wana say alicia normand was an awesome person to deal with and showed me every thing on the tacoma i bought!!! SHE IS AWESOME!!

Justwanthonesty

28 de ago. de 2016

First off, our salesperson was great! She didn't pressure us at all and was open about needing to confirm the answers to our questions. We offered a price negotiation for the car we wanted. The saleswoman confirmed with finance that it could be done and it was agreed upon. However that was the end of our positive experience. We then waited over an hour to meet the finance person. From the first moment we sat down he refused to listen to us. He continued to push us to finance the entire price of the car instead of putting money down and made comment that the interest we would pay for financing the entire cost would be 'negligible.' (The money difference was more than 10k). He continued to give us monthly payments estimates based on no money down. After continuing to tell him we did not wish to pay for additional package options he gave us a final price. HE CHARGED US ALMOST 5K MORE THAN THE PROCE AGREED UPON.!! When we got annoyed by this and wanted clarification he broke down the cost. However in his mind our 4K trade in didn't count as money! At the end of the day he refused to accept that there was a misunderstanding and we walked out. It was THE WORST EXPERIENCE WE'VE EVER HAD WITH A CAR DEALER!!!! I feel sorry for the saleswoman who was great! Toyota is loosing a lot of business by employing such a rude, underhanded, sneaky finance person!

Judith Schermerhorn

24 de ago. de 2016

This dealer has a modern and immaculate salesroom, with pleasant and professional staff. Our salesperson, Alicia Normand, was helpful and efficient, with answers to all our questions. She and our finance officer worked together to make this a transaction that left a good impression. There was no pressure at all and we left feeling comfortable with our decision to buy a new Camry.

Hollywoodnaylor

22 de ago. de 2016

This being my first car purchase , even though i may had been indecisive at times, the saleswoman was every patient with me and was willing to make sure i chose the best vehicle i was satisfied with. The saleswomen seemed very honest, helpful, and if i had to refer a friend to buy a car, i would refer them to toyota and to ask for her. She did a awesome job. thank you!!!

arannick

8 de ago. de 2016

So loved the highlander. Our sales person, Alicia Norman was amazing! She was so enthusiastic and just friendly and connected quickly with us. She is a wonderful employee!

Camry

8 de ago. de 2016

The car buying experience I had at Capital Toyota in Chattanooga was the best out of the 20 or so new car purchases I have done. The salesman(Richard Sherriff) could not have been nicer and was extremely thorough thru out the process. The financing went very fast and was also done very professionally.

Wagners

5 de ago. de 2016

Alfred Odister made our truck purchase painless and easy! He was honest and straightforward which is something we appreciated as this was my husband's first new car purchase. We also had a wonderful experience with the finance department. Both parties eased any concerns and made us feel comfortable. The level of customer service is excellent, both during the purchase and after we left the dealership. I will definitely be returning to Capital Toyota! Thank you.

Charella

3 de ago. de 2016

Alicia Normand made my car purchase very easy. She is knowledge, organized, efficient and friendly. I HIGHLY recommend her. Alicia will make your car buying experience much simpler. The entire staff that I worked with were super. Thank you Alicia!

wk0783

1 de ago. de 2016

I had a great experience and am super thrilled with the car we ended up with and we will definitely be coming back to buy our next car from Marquita.

Abreeam

30 de jul. de 2016

Every question I had was answered and since I'm a first time car buyer I wanted the best deal and the best thing that would fit me and she went above and beyond her job! I drove away In my new Tacoma one happy girl!

Alicia's the one 321

23 de jul. de 2016

I met Alicia at Capital Toyota when I was looking to purchase a Toyota Highlander. Alicia was friendly and helpful. Her product knowledge and customer service were superb! I came to Capital Toyota to make my car purchase at my Mother's recommendation and her preference for working with Alicia. She had just helped Mother with the purchase of her car. I noticed how respectful she was of my Mother. She was kind and treated her with the dignity Mother deserved. It had been over 20 years since I had purchased a brand new car and my Mother's opinion and observations mattered when it came time for me to select and purchase a car. I was already sold on Alicia! She was so patient and understanding while I asked questions during the selection and purchase process. She was most accommodating and able to provide every answer. Her attitude is positive and enthusiastic. She is so easy to work with. I would choose her again!

Larry

22 de jul. de 2016

Our experience with Alicia Normand and Capital Toyota was exceptional. We took several visits over several weeks to decide on the vehicle and options we finally purchased. At no time did we feel pressured or hurried in this process. Our questions were answered quickly with good explanations of the operation of the vehicle. We have only had the car for two days, but it is an amazing piece of technology and very pleasant to drive.

Linda Cox

16 de jul. de 2016

I bought my last two cars through Alicia and she made my buying experience easy and was extremely helpful! I would recommend her to others. I had a great experience both times!

Karenann

15 de jul. de 2016

THE DEALERSHIP IS ALWAYS TOP NOTCH!! THEY ARE WELCOMING AND EAGER TO PLEASE. I LOVE THE SALES TEAM AND THE SERVICE DEPT IS ALWAYS A PLEASURE TO DEAL WITH. I AM PROUD TO DRIVE MY TOYOYTA FROM CAPITAL TOYOYTA!!

j900nm

13 de jul. de 2016

This was my second car purchase with Alfred Odister. He is very knowledgable of the vehicles and made the buying process easy and enjoyable. I would highly recommend Alfred for your new car purchase!

Laurie Cain

3 de jul. de 2016

This is our second car purchase with Capital. Great to work with and very accommodating . Alicia Normand was our sales person and she was great.

Babyseth

27 de jun. de 2016

We had an awesome experience last Thursday when we bought our new 4Runner! The entire team worked well together and with us to get the best deal. We have a 15 year old who will be driving soon, so we will definitely be back!

2015 Venza

9 de jun. de 2016

I needed help with my 4 runner about an year and half ago and from the time I called and and got there with my vehicle I had the most friendly people to work with. I had to purchase another vehicle and I was very hesitant on getting another, I looked at another place after looking a little there and I went back. I was pointed to a wonder sales man who was so patient with me and helped me so much. I have gone back for other reasons since, and The BEST Customer REPRESENTIATIVE I have EVER dealt with her name is BESTY GAMMON. She is one of the most amazing people I have ever meet, she has been so helpful at helping me and so so gracious and kind! I can't say enough good things about her, I have had many many times at talking with her and NOT one time have I ever felt not understood and was helped, This is the second vehicle I have bought from Capital Toyota and I appreciate all the staff that I have ever work with or had to deal with, BUT She OUT SHINE anyone that i have ever dealt with, always so friendly and she shows her appreciation toward you as a person and always with a smile and with great understanding. I wish there was more people in this world like her. As long as she is there I will differently go to Capital Toyota.

Mlm09

8 de jun. de 2016

Marquita was very patient, knowledgeable and helpful in the car buying process. We drove 2 hours after finding the 4Runner we wanted online. Marquita stayed late with us and did everything necessary to help us get out the door with the vehicle we wanted and at a payment we were comfortable with. Thanks Marquita!

Joshua Devore

19 de may. de 2016

Dealership is 4 hours away from my home. Negotiated with Chandler over the phone for the "out the door" difference between their vehicle and my trade in. Difference was agreed upon. I made sure that they acknowledged that KY sales tax was included in their calculations. Arrived at dealership after hours (will tip my cap here), test drove the vehicle and started signing paperwork...going smoothly. Until the invoice is shown. I notice the sales tax is actually NOT included. So, now I'm 4 hours away from home and I'm going to be out of pocket an extra $1,700 if I want to take this car home. At the end of the day, I went ahead and purchased the car due to the trip I had already committed to. I would not have agreed upon that price before leaving my home, however. I was also only given 1 key fob and was told the 2nd fob was "around here somewhere...I"ll find it and mail it to you". Got a phone call the next day that they couldn't turn up the key fob, sorry about your luck. So there's another $360 I've had to fork out (not to mention another 2 hour trip to the closest dealer capable of programming the new fob) in order to get a complete set of keys. So, again...the car is great, but the tactics the personnel used to sell it to me were incredibly shady. Would not recommend buying a car from here. I obviously won't be back.Update (6/3/16): Promptly called the gentleman below over a week ago and left a message. Phone call has not yet been returned. Clearly not very interested in making it right....

TomandLauran

6 de may. de 2016

We bought a 2015 Toyota Camry last week and it was the easiest car purchase that we have ever made. Chandler Capehart was the salesman who let us browse the inventory in our own time. He was the most knowledgeable car salesperson that we have ever dealt with while looking for cars. Chandler answered our questions and was honest when he did not have an answer. We would highly recommend this dealership and defiantly Chandler to our friends and family who are looking for a new car. He made buying a car fun!Thank you!

Ryan

1 de may. de 2016

First off Alicia Normand is my sales person, and if I could give her own five stars I would! It's the little things like making sure the truck was clean for me when I went the second time to buy the truck, and she wouldn't let me leave until the Bluetooth on the truck was connected to my phone. Ford, Dodge, and Nissan acted like they could care less about that stuff when I did business with them. Dodge acted like they could care less about anything. Also any question I had she had the answer, or if she didn't she would get the info for me in a timely fashion. When I go back for a new car for my wife she will be getting the sell.Dealership was great. Ed Emerson worked with me on trading in my Mustang for the Tacoma as much as he could, and had a lot of info on leasing. Which I never leased before. The reason I gave 4 star is the finance department. The first day I went to the dealer we did a set plan leasing, and the second day their was a change of plans. There was a miss calculation, and the monthly payment went up $100. Also the department sent the pay off check for the car I traded in the day the car payment was due after me stating when it was due... Wanted to say I'm very picky on vehicles, and can't find one thing I would change on my Tacoma. Option request Toyota come out with a V8 for the Tacoma!!

Kristinlynn

30 de abr. de 2016

My experience was absolutely amazing because of Alfred. By far the easiest buying experience. I would highly recommend Capital Toyota. Also Michael who assisted with fiancing was very knowledgeable and helpful.

Dmcfarland

23 de abr. de 2016

Had such a great sales experience and proud to be a part of such a great company. Thanks to everyone involved for the smooth transition into my new Rav4.

TashaClark01

19 de abr. de 2016

Yesterday, I stopped in to look around. Alfred helped me from beginning to end and made the car buying experience painless. We had a great time, everyone was incredibly friendly and by the time I left, I really did feel like family. I would most definitely recommend Alfred to take care of anyone- and when the time comes, I will be using him again.

Kelli4657

19 de abr. de 2016

We were greeted with a friendly welcome from the moment we stepped on the lot. Our salesman was very personable and had thorough knowledge of the vehicle we were interested in. I had my 6 year old with me and he even interacted with him, making the test drive and buying experience pleasant and relaxed. He helped me feel secure in my decision to buy and in knowing that I will be dealing with him on all future service on my vehicle.

nina2016

14 de abr. de 2016

Ed Emerson found the 4Runner that I wanted and had it at the dealership within days of telling him what I wanted. Patrick got the extras on the car and ready to go. Dee in financing was a joy to work with. Thanks Capital Toyota! See you in 2 years.

Jarhead1775

12 de abr. de 2016

Excellent customer service! Best car buying experience I've ever had. Ed Emerson and Alicia Normand were fantastic! Ed gave me a great deal on a new 4 Runner and Alicia even came in on her day off to help me with the paper work and financing. Dee in the financing department was wonderful as well. She made the financing quick and painless...with a great rate! I would highly recommend giving Ed Emerson a call if you're in the market for any Toyota vehicle. The people at Capital Toyota in Chattanooga are honest and very easy to work with!

Norm

2 de abr. de 2016

Travis Gray was very helpful, he was concerned about our wishes and made the car purchase enjoyable instead of a "chore". He is helping me follow up on a few things after the purchase which really shows he cares.

Lynda111

29 de mar. de 2016

I leased my first car 3 years ago. I was in a big bind and Patrick got me the biggest deal. I returned to Patrick yesterday to turn in my passed lease and get a new one. He worked with my new situation showing me several options and finally getting me a great deal on a new Camry. It was a 5 star day.

Patrick

23 de mar. de 2016

I was looking for a Toyota Avalon and I was put in touch with Curry Stone. Doing our conversation about my needs Curry made a favorable impression that gained my acceptance of wanting to do business with him. Driving 6 hours from LA (Lower Alabama) I was not disappointed. The condition of the Avalon was just as he described it. On my next vehicle purchase I will touch base with Curry and Capital Toyota first.

jtsdrogers16

21 de mar. de 2016

James and Billy assisted my husband and I with professionalism that ranks high above other dealers we have dealt with in the past. We are happy with our purchase. We will definately not hesitate to recommend them and their dealership to anyone searching for a vehicle. Thanks Guys!!!

Doc

21 de mar. de 2016

I have been visitating this dealership for several months to ascertain what vehicle was best for my needs and wants. I bought my Toyota Camry from this dealership several years ago and paid it off and bought this car. Tha salesman Patrick Shadrick was very patient with me as he guided me to the car I wanted and could afford. Excellent treatment overall.

j.keo24

20 de mar. de 2016

Steve Clark was our sales person. He went above and beyond to get us the Tacoma we wanted. We have never had a sales person do this before. We will definitely be purchasing again from Steve Clark and Capitol Toyota!!

Ed

19 de mar. de 2016

Never owned a Toyota so my wife and I thought we would test drive a couple of vehicles. Salesperson met us in the lot and asked questions in regards to our interest. We discussed price range and concerns about not knowing what we were looking for and just wanted to test drive different vehicles. Chandler suggested we drive two vehicles that fit our wants. He allowed us to drive one vehicles for several hours to assist in the decision making process. We were somewhat late getting back. We determine the vehicle we wanted to pursue and discussed pricing. Without any drama and feeling pressured, we arrived at a price we both agreed upon. Easiest vehicle purchase I have ever encountered. The process was very smooth and Chandler remained at the dealership over an hour after the dealership closed and made sure our vehicle was ready with the keys and parked just outside the dealership door. The professionalism Chandler demonstrated made us feel we were at all inclusive resort instead of my past opinion of dealerships. The relationship established made us feel comfortable in using other services at Capital since I was made to believe we would be welcomed as a respected customer. We are more that satisfied with the service given and walked out of the dealership feeling we made the right decision especially since we had no intentions of purchasing a vehicle on this visit.

Camry

9 de mar. de 2016

Alicia was very friendly and professional. The new purchase transaction was a breeze. Found exactly what we were looking for and the price was even better.

tashley12

7 de mar. de 2016

Had a great experience with the salesman from first visit! Very knowledgeable! Not pushy at all! I will be honest I hate looking at cars because I feel like I'm being pushed by Several sales associates. I never had any issues at this dealer. Told family when i met Patrick first time I would buy my car from him!!!!

Scott C.

6 de mar. de 2016

I had a fantastic auto purchase experience at Capital Toyota. I live in Knoxville and drove down to Chattanooga to get a better deal than I was offered in Knoxville. Capital Toyota did not have the vehicle I wanted, but located me one at another dealership - and had it shipped in. I was very pleased with the deal Capital gave me on my trade, and was equally pleased with the final price I paid for my new Highlander. Capital's Sales Manager, Ed Emerson, went out of his way to ensure I walked away a happy customer. I could not be more pleased with the deal I got and the way I was treated by Capital Toyota. I would recommend anyone looking for a new Toyota or Lexus to give Ed a call. He will take care of you. Scott C., Knoxville, TN

creaseysl

6 de mar. de 2016

I had a fantastic auto purchase experience at Capital Toyota. I live in Knoxville and drove down to Chattanooga to get a better deal than I was offered in Knoxville. Capital Toyota did not have the vehicle I wanted, but located me one at another dealership - and had it shipped in. I was very pleased with the deal Capital gave me on my trade, and was equally pleased with the final price I paid for my new Highlander. Capital's Sales Manager, Ed Emerson, went out of his way to ensure I walked away a happy customer. I could not be more pleased with the deal I got and the way I was treated by Capital Toyota. I would recommend anyone looking for a new Toyota or Lexus to give Ed a call. He will take care of you. Scott C., Knoxville, TN

Nixter206

5 de mar. de 2016

We went to Capital Toyota Pre Owned Cars to purchase a minivan. We were confused and upset by the contract at first. Billy Ingram, the Pre Owned manger, made the deal right. He bent over backwards to make sure we were not confused and happy before we left. Thanks Billy!We would recommend Capital Toyota to our friends and family.Nicholas Daddona-Dalton, GA

Happy owner of new 4Runner

4 de mar. de 2016

From the moment we met Alicia my husband and I both liked how energetic and knowledge she was about the SUV models. She immediately knew the differences between the 4Runner models and other SUVs and answered our questions competently. She always answered our questions immediately by phone, text or email. She had a great attitude and came up with a solution when we would have had to wait 6 weeks for a new 4Runner to be shipped from the manufacturer, as she found a very similar model for us and we were able to buy the model we wanted. We had such a good experience with her, that I have already recommended her to my business associates.

Dena

28 de feb. de 2016

Toyota's staff is excellent. I went into the dealership to purchase my daughter a car. The sales agent Alicia provided excellent customer service. She was experienced and provided the needed information to help the process go smoothly. The finance department is outstanding. The finance department was able to finance the car for low payments. They provided me with an interest rate of 0% and its the first time ever i have been given that rate. wow what a team at Toyota Thanks for much

Eddie C

28 de feb. de 2016

We were on a mission to find the right car for the right price. We went to every dealership in town to compare cars and pricing. Annmarie worked harder and smarter than all other salespersons that we talked with at other dealerships. She had the Camry we wanted and worked to meet our price. Annemarie is not the standard sleazy car salesperson you normally think of. If you want a great car shopping experience then go see Annmarie at Capital Toyota. Thanks again Annmarie. Eddie,

Happy Campers

26 de feb. de 2016

All staff we dealt with were knowledgeable, helpful and friendly. The client advisor was not high pressure but allowed us time to ask questions and express our personal desires and needs. She then worked hard to find the best suited vehicle for us. The sales manager was especially helpful in negotiating a price difference between our tradein and the new Highlander. The financial representative was friendly and efficient and everything was completed quickly. It was a very pleasant experience.

Leta M

15 de feb. de 2016

This is the second RAV4 I have leased from Capital Toyota. They do not disappoint! Annmarie was friendly and not pushy (which was important to me). I know what I wanted and she presented the options then let me come to my own decision. I would definitely recommend Annmarie to my friends!Detha, in finance, explained everything and took the time to explain the options to me.

Sarah B

15 de feb. de 2016

Capital Toyota was my first car-shopping stop due to the excellent word of mouth reviews. They did not disappoint! Alicia was friendly, knowledgable and not pushy (which was important to me). Detha, in finance, was also so enjoyable to work with. Although, I keep my cars for a long time, I wouldn't shop anywhere else!

Bev373

10 de feb. de 2016

I visited multiple dealers and came back to Capital Toyota because of the value and the great salesman. All of my questions were answered and I never felt pressured.

Taylorville

7 de feb. de 2016

We went to a couple of dealers here in Knoxville to test drive the cars we were interested in. The service was okay, but they kept pressuring us to use their finance department, even though we told them upfront we were pre-approved through USAA's Car Buying Service. We decided a late model Toyota Camry XSE or XLE was what we wanted. I searched the USAA True Car service online and contacted six USAA approved dealers in a 200 mile radius. I heard from all of them by email and phone in a reasonable amount of time. Sharon Ricketts contacted me by email immediately and then by phone shortly after. Shortly after we started our conversation, she conveyed her heartfelt appreciation for our family's service in the military. We talked about what I was looking for and when I had specific questions about features, got me in touch with Alfred Odister right away. Alfred answered all of my questions and was not at all pushy. He gave me his cell number and encouraged me to call or text if we had further questions or wanted to drive to Chattanooga to test drive the cars he had available. He assured me that he could handle our USAA transaction and never pressured us to consider their financing.After a couple more calls and texts, we let Alfred know they had the car we wanted, for a great price on the lot. We let him know we were headed his way. Alfred was waiting in the parking lot, waving as we drove in! I arrived with all of my paperwork in hand and found there was an error with information on the website but they handled it professionally and quickly. They more than made up for the error. We got to meet Sharon too. She was just as pleasant and kind in person as she was on the phone. I train Realtors to follow up on online business and Sharon did everything the way I teach my agents. She's a true asset! The car was just what we wanted, we test drove it and and decided we wanted it. About an hour later, we drove off the lot with a full gas tank and a clean shiny 2015 Camry XSE. Alfred asked us to keep in touch and let him help with any questions about the car's technology features. Honestly, he did such an excellent job explaining everything, we were good driving off the lot. We have talked and texted about a couple of things and he's been very helpful.I would most highly recommend both Alfred Odister and Capital Toyota. The service, care and customer service are top notch!

Wes

28 de ene. de 2016

We drove from Oneida, TN 37841 to look at a Toyota sienna van that Capital Toyota had listed on cargurus.com. I called ahead a was connected with salesman Curry Stone. Curry was very helpful in helping me get some ideas on numbers that I'd be looking at on trading my old sienna in on the sienna that Capital Toyota had. Curry worked very hard to earn our business and after a few days of communication Curry had assured me that the 2-1/2 drive would be worth my time. After arriving and meeting Curry who was very very professional, had us in our new van and on our way home very quickly. I would highly highly recommend Curry Stone and Capital Toyota for buying your next vehicle.

yancey754

27 de ene. de 2016

We drove from Trussville Alabama and we were not disappointed. We were looking for a used Camry xle .We called ahead and the Camry was everything Curry said it would be. They were more than gracious and meet all of our needs. Thanks Curry.

4runner

22 de ene. de 2016

We bought a 2016 4 Runner from Capital Toyota and the entire experience was easy and pleasant. Alicia Normand and Michael Reno work great as a team helping us through the whole process from selecting the car we wanted, through the financing process. I look forward to working with both of them and Capital Toyota in the future.

Bethgrant81

16 de ene. de 2016

My husband and I were looking for a truck and we found a really good deal on one at Capital Toyota pre-owned. The manager Billy Ingram was very nice and pleasant to do business with!

Justin huff

8 de ene. de 2016

I take 5 vehicles to this dealership for service I trust their judgement always honest with me been doing business since 2013. They also do add-ons for my trucks nice clean work. No problems does not affect your factory warranty. The service staff is awesome, parts is very knowledgable about what they sell. Sales does very good too.

SFordNYC

8 de ene. de 2016

Traded in Camry for a Prius in December 2015. Great service and assistance in choosing the right features and financing package. Patrick S set everything up and gave thorough overview of how everything works. Drove right off -- very happy!

Big E

8 de ene. de 2016

I purchased our vehicle in Feb 2010 as a surprise birthday present for my wife and the sales man delivered it to Longhorn Steakhouse to complete the after dinner surprise and left a big red bow on it. All service has been completed at he service department even through the remodel and evertime iwe were treated great.

robandsyl

7 de ene. de 2016

My wife and I did not have to wait on a sales rep to assist us. Alfred is a courteous and knowledgeable sales rep. I purchased the car July

Kristen

7 de ene. de 2016

Dealing with everyone at Capital Toyota was a pleasure. My salesman was very knowledgeable and patient with me as I drove my way through several cars before making a decision. I got an excellent deal on my vehicle as well!

Timmarie3

3 de ene. de 2016

Patrick Shadrick was very helpful, informative, and made purchasing a new car a pleasure. I always look forward to coming to Capital Toyota to purchase or maintain our Toyota vehicles.

corolla17

31 de dic. de 2015

Everybody was very kind and helpful, especially Mr. Richard Sherriff, he was very respectful, helpful, caring and understanding. I got a beautiful 2016 Toyota Corolla :-).

Sport

30 de dic. de 2015

We basically had a good experience. We did find out; however, that the 2013 Camry we purchased had been in an accident after the fact. We were handed the Carfax just as we were going into the finance room. We do believe we got a fair deal, but now we are concerned about how much damage there was to the vehicle and are not sure how to find out. We do like the car and are not disappointed, but the integrity of Capital Toyota in our mind is tarnished somewhat. We accept 50% of the blame.

dachshundterri

28 de dic. de 2015

I received great service from Patrick without hassle. He treated us like we were family. I have had reservations about purchasing at Capital in the past but this was a great experience and would definitely recommend Capital.

Maloneys

26 de dic. de 2015

It is awesome to be serviced by a real person vs " car sales man" Ask for Alicia as soon as you arrive, she is a total jewel/joy!

4Runner2016

24 de dic. de 2015

I was looking for a 4Runner with specific packages and color combination, which they couldn't find one in stock in the area so they ordered it for me. It took about 3 weeks to get here but the vehicle is great and the service I got from the dealer was terrific. I highly recommend Capital Toyota.

a70084h

23 de dic. de 2015

Of all the sales personnel I've ever dealt with, Patrick is the best!! He sold me my 2008 Tacoma in January of 2008 and has always made sure I am happy and my truck well cared for. Any issues I've needed help on -- from paint spilled on the seat to minor collision damage he has been there and helped. About a year ago, I had a sort of immediate need for a used car and asked Patrick for his help. He found the perfect car for us!!A couple of years ago, my daughter needed a new vehicle. Again Patrick had exactly what she needed at the price she needed. She has truly loved her car! I have had excellent service from this dealership as well -- and Richard Levi has been great to work with for all my service needs

WhiteOwl

21 de dic. de 2015

We wanted a minivan. We researched most all of the makes and models online and decided which features we wanted. We then began visiting dealerships and test driving the various models. We met a lot of salesmen and asked a lot of questions. We were disappointed to find out that many car salesmen are not very familiar with the cars that they sell. We finally decided that we liked the Toyota Sienna the best by a pretty wide margin and we wanted certain features. We found a very friendly and knowledgeable salesman at Capital Toyota. His name is Patrick Shadrick. He took the time to explain all of the Sienna's features and to teach us how to set them up and how to use them. We bought the Sienna and we love it. If you are looking for a Toyota, we highly recommend Capital Toyota and Patrick Shadrick.

Richiefarmer81

21 de dic. de 2015

We came in looking for a suitable replacement to a great family car. Right away we were greeted by a friendly Salesperson who was very professional and attentive to what we were looking for. He quickly helped us to see all the available inventory and was up front and honest every step of the way. Financing was quick and painless and all the staff was very friendly and helpful. We would absolutely recommend Capital Toyota in the future.

CodyW12

21 de dic. de 2015

Great customer service, was quick and easy. Chandler Capehart was very easy to work with, courteous and respectful. Worked with me as best as he could to make the car buying experience great

Matt931

17 de dic. de 2015

Very friendly folks. I never thought nce felt pressured to buy . Patrick was an awesome salesman, very professional. I drove 2 1/2 hrs to purchase a vehicle for capital and haven't regretted it. They know what they are doing and know how to treat customers Proud Tacoma owner :-) Matt C

mforsythe

15 de dic. de 2015

The salesman Jose "Pepe" De la Riva was very easy to work with from the beginning to the end of the transaction. He was easy to get in touch with and answered all our questions quickly. Finance Dept was also very easy to work with.

Mrstpatterson1981

7 de dic. de 2015

Steve Wilson was our sales rep and not once did he make me feel as if I was making a deal with the devil! He did everything he could to get me in the car I wanted and our family is excited!!!

Kathy jones 123

4 de dic. de 2015

The dealership was very nice and comfortable inside, they had plenty of cars and SUVa to look through. Our salesman, Alfred Oddister, was very well versed with all the inventory and answered all our questions.

johnandmarion

2 de dic. de 2015

We have been using Patrick Shadrick at Capital Toyota for years and he sold us our latest Toyota Rave4. He listens to our needs and will suggest the best car for us and has done so all the previous times. thank you so much!!

HappyCustomer

28 de nov. de 2015

We were treated with respect and every question we had was answered. ( We had quite a few!). Our business was valued and there was no high pressure sales. Patrick was great to work with. He did an excellent job teaching us about the special features of our car. He made sure we got the exact car we wanted and brought it in from another dealer. He didn't try to get us to settle for another color, make or model. We were told multiple times by multiple employees that our satisfaction was their top priority. This potentially stressful process was Stress Free!

Karen Smith

23 de nov. de 2015

It took us 2 hours to test drive and complete the paperwork on our new car. We have bought or leased 4 vehicles at Capital. Toyota makes the best cars in our experience with 5 cars (4 different models). Capital is so friendly and everyone in every department is there to serve you with no pressure. We stick with Capital for quality cars and excellent service.

Chas218

21 de nov. de 2015

My Experience:I am a Sales Manager for Southern Honda Powersports, and as such, I expect a certain level of professionalism from people in the industry. I left three other dealerships, very dissatisfied, but Capital Toyota is by far the best auto dealership I have ever purchased from. I was just shopping, but Ed (The Sales Manager), Alicia (My Sales Associate), and Reno (F&I) are why I purchased. A Truck is a truck for me as long as it will get the job done, but the people made everything worth my while. I wish I could convince every one of them to come to my side of the business, but then I wouldn't be able to send my customers shopping for a vehicle anywhere. I can promise that Capital Toyota has my business forever. Alicia is also one unbelievable sales professional. She doesn't push, and makes it a fun experience. Thank you for being great! Oh and my Tacoma is amazing, and I am very glad that's what I went with.

jeff

4 de oct. de 2015

Alicia Normand did an outstanding job, from the first time I came in, until after I purchased my vehicle. She was very customer focused, and worked very hard for my business.

peter.thompson

28 de sep. de 2015

My buying experience started off great. The salesman was extremely knowledgeable about the Tahoe I was looking at and he helped me understand what to look for in buying a used car with high mileage. However, once the transaction shifted from LOOKING to PURCHASING the Tahoe, things started to change. You could tell that he had put on his "salesman" hat and was trying to get the deal done by all means. I gave him amounts that I could pay and what I thought the Tahoe was worth and he went back and forth to the "managers office" and his desk with every value I came up with as an offer, which is typical in a traditional dealership. I gave him a final price that I was willing to pay and we settled on that amount and then it turned to financing the vehicle. It took over an hour and a half waiting to hear the status of the financing, with several updates by the salesman saying "just a few more minutes". Once I finally did hear from the finance department, it was too late to do anything that night about financing the vehicle, I had to wait until the next day. I was told by the financial rep that I would be getting a call from her early in the morning on the next day to discuss the options available to me. She never called, she had failed to mention that she would not be in the office the next day to give me that call. I was forced to text my salesman, who was off duty, all day trying to find out the status of this purchase. I literally had to text this guy 10 times to try and get a straight answer on what was going to happen. When I could not get any answer other than, "still waiting", I finally called the dealership and talked with a finance manager who told me that "I was good." I asked what that meant and he said that everything worked out, which meant that the deal had been approved. Thanks for notifying me. The last issue with this experience was actually signing the papers for the financing. The salesman and I had agreed on a price and I was never told by the salesman that the agreed upon price would not be possible. However, when I was signing the paperwork, I noticed some values that did not look right. After asking the finance manager to point out the total purchase price of the vehicle, I found that the agreed upon amount was not honored and the total was off by $1100. I had to call the salesman back to the financing office for him to explain the amount to the finance manger. The finance manager did not agree with what I was telling him so he had to make a call to someone to get permission to sell it at that price. It just added another level of shadiness to this already questionable purchase. It's a shame that experiences like this still happen. There are so many other ways of purchasing cars these days that are easier and far less questionable. I just happened to really like the car that I was trying to purchase so I put up with all of the frustration. Hopefully, this is not a consistent theme with this dealership.

KendraRDH

17 de sep. de 2015

The staff was very friendly & knowledgeable. I told them exactly what I wanted & they went straight into that without trying to sell me something else. They had a great demeanor, businesslike , but with smiles & laughter. Extremely nice facility.

Pacefam

15 de sep. de 2015

My small family was in desperate need of a safe, reliable, and affordable car. Capital Toyota stepped up to plate with excellent service and understanding of our situation. This is why buying locally is so important. The staff at Capital worked with me to make sure we drove away in a car we could manage financially and be very happy with. This was my first time dealing with a car dealership and it was far more pleasent than I expected. Our salesman Andrew Renslow was very helpful and consulted with management when needed. I feel 100% positive about my experience and would recommend capital toyota to any of my friends.

maverick0126

13 de sep. de 2015

We Traded a Honda Pilot for a Toyota Avalon the Customer Service was OUTSTANDING not only did they make sure we got the vehicle we wanted, we were given a GREAT deal!! Alfred Odister renewed my faith in car dealerships and car salesmen.

s&ckovacs

31 de ago. de 2015

Thank you Reta and Jerry for all your help. Reta, the kindness and helpfulness you gave to us was outstanding. Good luck with future sales and we will definitely recommend you guys to all we know. Jerry you are hands down the bomb as well as Reta. You came in on your day off to finish up our paper work and you got our monthly payments lower. Thanks again for all your hard work. Sincerely, Scott and Carla Kovacs

Mbilli72

30 de ago. de 2015

I went to trade my Yukon Denali and Alfred was very nice and friendly. He made sure to get me the best possible deal on my trade in. Everyone there was very nice and helpful. Michael Reno did the financing he was very attentive to my needs. I would highly recommend Capital Toyota to anyone looking to trade or buy a new car.

Fcedano92

26 de ago. de 2015

I have been going to capital toyota to get my car serviced for 3 years already. I absolutely love the service they give me. They always let me know exactly what all they have done to my car. They are precise on the job. They never fail to disappoint me. They treat me and my car with respect. I would highly recommend anyone capital toyota to anyone.

portia

15 de ago. de 2015

Salesperson, Alicia Normand, found answers to my questions an was essential in my purchase of the car, since I was also negotiating for another make of car. She also made sure that my trade-in , a 7 year old Prius was evaluated and that I received the same offer as had been given me by the other car dealer.

Cj

7 de ago. de 2015

This is by far the best dealership around. The made me feel like family. Went the extra step to get me the best deal for my truck. No other dealership around could come close to the price of my new truck. Everyone was very professional and more then willing to help me.

love my Infiniti

2 de ago. de 2015

Even though I did not buy a car they were GREAT. The location was very clean and easy to find.Test driving was no problem.Just my son could not decide on what he wanted to do at the moment. Friendly and very knowledgeable staff.

Pam Bowman

2 de ago. de 2015

We were greeted right away by a salesperson named Alisha. She was knowledgeable about the vehicle we were interested in. The general manager was very helpful too. The financial officer did everything he could and was very trustworthy. The RAV was beautiful but what sold me was the team at Capital. Great folks who make it worthwhile to visit.

sdpslions

24 de jul. de 2015

We had a great experience buying our new 2015 Toyota Tacoma truck from this dealership. Everyone from the time we walked in until we left was friendly, courteous, and genuinely made us welcome. Alfred Odister and Detha Yoder made this an excellent experience. I am glad to know that we will have such good follow-up care in the years to come with our vehicle.

Tina

21 de jul. de 2015

My husband and I visited Capital Toyota several times while shopping for our new Suv. We shopped around, did our homework and drove several vehicles to make sure we were making the best choices for our future purchase. After having the best experience here at Capital with every employee we encountered, we decided to make the 4Runner our choice. On the top of that exceptional experience is Patrick Shadrick. Patrick was OUTSTANDING with both his help and knowledge and made us feel like we were part of the family before we signed any paperwork. He went out of his way to make sure we knew all we needed to before and after making our final choice with no "pressure" to buy (which we liked). We have had the new 4Runner for almost two weeks and couldn't be happier. This is our first Toyota purchase but will not be our last. Thank you for your outstanding service Patrick, we will see you again.

Suzanne Rav4 2015

17 de jul. de 2015

Drove Celica's in the 70's & 80's & loved them! It's been awhile since I've driven a Toyota.Took a Rav4 for a test drive and loved it. I love the style, the interior & the backup camera is great!I did not like the old style with the spare tire mounted on the back of the door. The spare is now out of the way under the floor of back cargo area. Everyone was very pleasant & friendly. I would recommend this dealership!!

jmh

11 de jul. de 2015

Alfred is a no-pressure, knowledgeable salesman. He helped match our needs to the Highlander. We were able to negotiate a price without the "I tried, but the manager wouldn't budge" tactics. He gave us a short training session on the vehicle and then suggested we drive it for awhile and return for an in-depth session.

Danny & Carol H

3 de jul. de 2015

All the employees was so courteous and helpful. They went above and beyond to make the deal work. They really WOWED us. Love all the services they offer.

Suzanne Rav4 2015

25 de jun. de 2015

Drove Celica's in the 70's & 80's & loved them! It's been awhile since I've driven a Toyota. Took a Rav4 for a test drive and loved it. I love the style, the interior & the backup camera is great! I did not like the old style with the spare tire mounted on the back of the door. The spare is now out of the way under the floor of back cargo area. Everyone was very pleasant & friendly. I would recommend this dealership!!

Dave Khanna

21 de jun. de 2015

All the sales men and associates were friendly and courteous. I am Happy with my visit. I will recommended this delaship to all my friends.

Mit1

19 de jun. de 2015

My car was dead I needed to find a car quickly, but wanted to make an informed decision. I spent time on the internet researching cars, including http://capitaltoyota.net/ and narrowed my choices down to three. The first time I met Alicia Normand, she knew I was just doing some initial searching. She showed me the differences between the Highlanders: basic, XLE & limited. I appreciated how knowledgeable she was about the cars! She understood I didn't want to purchase more than I would truly use. The next week, I came back again (with my daughter) and she let us explore the cars for about 40 minutes. She called me a couple of times to ask if I had anymore questions and of course I did. We decided on the Highlander and she & Ed searched all over for a black AWD XLE for me! They got it here in time to leave for our vacation and it was so incredibly clean. My husband and I came in and quickly and easily went through the Toyota financing process. The next morning, we packed the car up - there was room for both golf bags to fit across the back! Then we got to enjoy the car in a 12 hour car ride to the beach. It was so quiet, comfortable and safe. My child had tons of leg room in the back! Thank you to Alicia and everyone else we worked with at Capitol Toyota for making the car buying experience an easy one!

EFBrown

8 de jun. de 2015

Family members have had several positive experiences dealing with Capital Toyota, and Alfred Odister was the sales expert recommended to us. He was absolutely terrific from first meeting. Initially wanted to test drive the four door Tundra which was admittedly above my intended price range. Alfred was extremely professional and knowledgeable in addition to being a lot of fun to deal with. After test driving the Tundra, we were offered a great price although still above what we were going to pay for a vehicle. During the drive, Alfred let me know that they had just acquired a used Nissan Titan the evening before that would fit in my price range and likely meet my needs in a truck. Without making me feel pressured at all, he encouraged me to take a look at it and I"m thrilled that he did. One look and a friendly negotiation on price, and we have now driven away with a fantastic truck that has exceeded our expectations. Alfred Odister was terrific and we will go to him again when others in the family are ready to trade or buy again. Alfred, thank you for being such a terrific advocate for your clients!-Elizabeth Brown

billy121461

2 de jun. de 2015

me and my wife bought a Toyota 4 runner this past week we want too thank.Rita Maynor she was the sales lady that help us. also Billy Ingram. the sales manager. I would tell everybody to go and see them. please ask for Rita Maynor she will treat you rite.thank you capitol Toyota.

asmith5714

2 de jun. de 2015

On vacation, maintenance light came on. Called, no appointment needed in and out in about an hour. Jeremy MC. took great care of us! If your in town and need help, this would be my first stop!

jharv75

26 de may. de 2015

When I went in to purchase my new vehicle, Alicia Normand and Detha Yoder went above and beyond to make sure I was comfortable with my purchase. I have never been treated so kind by a sales team. Capital Toyota will be at the top of my recommendations to my friends and family. Thank you

Jeremy

26 de may. de 2015

When I went in to purchase my new vehicle, Alicia Normand and Detha Yoder went above and beyond to make sure I was comfortable with my purchase. I have never been treated so kind by a sales team. Capital Toyota will be at the top of my recommendations to my friends and family. Thank you

thereschs

25 de may. de 2015

Staff was pleasant. The Finance Guy was fantastic.. Very much appreciated his input. They still owe me stuff for my car.. If they make that happen in a timely fashion then it will have been a hassle free and pleasant experience..

thereschs

25 de may. de 2015

Staff was pleasant. The Finance Guy was fantastic.. Very much appreciated his input. They still owe me stuff for my car.. If they make that happen in a timely fashion then it will have been a hassle free and pleasant experience..

gmommy

20 de may. de 2015

This is the first car buying experience that I have had since I was widowed 2 + years ago and I must say I received excellent service. I was not in the best frame of mind to take this big step alone, but Alfred Odister went out of his way to make me feel comfortable. He took his time with me and had lots of patience. He was not pushy. Mr Odister knows the products he sales and should be commended for doing such a good job. Also the Financial Director, Detha Yother, made the experience very positive and I would recommend my friends to work with either of these employees.

Seriously

21 de abr. de 2015

Everyone one I came into contact with was friendly, professional and kind. It's obvious the company has very high standards. I would not hesitate to go back or recommend this dealership to anyone.

Jon Paul Davis

8 de abr. de 2015

The staff was exemplary, answering questions, providing guidance and even having on site refreshments for our family. The sales manager had our vehicle ready for us and a sales rep assigned before we even got there. He made sure we had what we needed, and then even took a picture of our family next to our new vehicle. The process was stress free and quick.

dwray

27 de mar. de 2015

My first time buying a automobile online without physically interacting and driving. Reta was the best. Reta contacted me within 15 minutes of inquiry on a certain model I was I interested in. Reta immediately text me pictures and information on the truck.What I was most impressed with was her customer service. I live in Virginia and was treated as if I was an old returning customer. I felt welcome and at home. I was supplied with all the information needed but was also contacted by phone or text to talk about the weather and everything but the Interest of purchase. I felt very comfortable and welcomed but Reta.What a WONDERFUL and BEAUTIFUL personality Reta is definitely a class act with impeccable patients and overall concern. My experience was absolutely amazing and I will definitely use Reta in the future and also recommend her to others.Hands down Reta is Definitely The Best. Promote and Give Reta A HUGE BONUS she definitely deserve it.Thank you Reta We Love Our FJ CruiserDavid and Latonya Wray

susanp

24 de mar. de 2015

Patrick Shadrick was my sales representative. He was very knowledgeable about all of the features of the different RAV4 Models that I was interested in. There was no high pressure salesmanship on Patrick's part which I liked. All of the folks that I dealt with were genuinely pleased that I had selected the Capital Dealership to purchase my car and so am I. I will definetly be back when I get ready for another purchase.

garyp

6 de mar. de 2015

We not only purchased a GREAT vehicle from Capital Toyota, but we also had the best EVER experience at a car dealership.Our sales person Reta Maynor made us feel right at home, and as valued customers.This is very rare in the car business. Most dealerships only see you as a commission, but at Capital Toyota the people are second to none, and what I would consider to beTHE BEST IN THE BUSINESS! All aspects of the sale and purchase were thoroughly explained by Reta and Joe, and we are confident that we've made an excellent investment in a Toyota vehicle.Sincerely,Gary & Inger Purifory

Debi

2 de mar. de 2015

I recently purchased a 2014 Camry SE. Rick Boggs (Sales) and Matt Moreland (Finance) made my experience WONDERFUL! Everyone at Capital Toyota was so friendly and helpful. I highly recommend that you visit this dealership above all others. I drove away in my new car feeling confident about my purchase; they gave me an AWESOME deal. THANK YOU!!

awallace

3 de feb. de 2015

Patrick was great and did the best he could to make sure I got the lowest price possible on the exact car that I wanted. I was VERY pleased with the service that I received and I would most definitely recommend that anyone who goes to Capital Toyota should ask for Patrick! He was very quick at getting everything organized and was very thorough I knew all of the major points seeing as how it was my very first time buying a car!

Steve '03 Avalon

3 de feb. de 2015

What good is customer "service" if no one responds to phone calls or returns calls. The co. should make the necessary adjustments to increase service capacity.

KarenB

24 de ene. de 2015

My husband and I recently purchased a 2015 Toyota Sequoia. Patrick found exactly what we wanted and the car came before the expected day. Patrick was very easy to work with and the entire process was seamless. Everyone at the dealership was welcoming and all wanted to make sure that we were fully satisfied before we left. Ed helped to make the whole process smooth and Detha was fantastic in the Finance area. We would certainly recommend Patrick and the whole Capital team to anyone looking for an automobile purchase.

Benton C.

19 de ene. de 2015

I bought a Tacoma from Capital Toyota through the salesman, Allen Cay. Allen was knowledgeable about the vehicle and was easy to work with---no high pressure. I work with Allen over a week's time and he stayed in touch as I checked options to try to find a model with particular features. Eventually, Allen located a vehicle at another dealer. He arranged the transfer and had the car ready for pickup at my convenience. He had noticed a few fine scratches in the side rear window which were virtually unnoticable. Rather than try to sneak the damage by me, he pointed at the problem and said a replacement window had been ordered. The lack of pressure and the integrity made for a good buying experience.

operapixie

5 de dic. de 2014

Patrick was SO fast and responsive, and he worked the deal SO thoroughly. I went from being underwater on my loan on an older vehicle, to being in a brand new car with a MUCH better interest rate. Thank you, Patrick and Capital Toyota! You have a customer for life!

unkledd

2 de nov. de 2014

Great experience all around. My two sales guys, Daniel Desaulniers and Phillip Foster were fantastic! I am super pleased with a great car and a great price. I am now a toyota fan boy. Thanks guys!

berniescott

28 de oct. de 2014

Sharon and Reta made the trip from NW Indiana an absolute pleasure. Beautiful car, exactly as described, and loved the southern hospitality. Would I make a trip like that again for a car? With this type of personal attention-----absolutely. Five star review, no question.

bianca.j.burnett

28 de oct. de 2014

Absolutely loved my experience buying my 2015 Toyota Highlander. Perfect transaction, friendly and comfortable environment. Go see Patrick! I will definitely go back in the future.

RB

27 de oct. de 2014

Not so great. Will not call me back. Just wanted to get a straight answer from someone other than Mr. Hyde.

Anesthesia69

4 de oct. de 2014

Worst free maintence program ever. This is my last oil change in the program. Each time I've waited between 1.5 to 3 hours for an oil change. Horrible customer service

Dlwrav

29 de sep. de 2014

Alfred is one of the nicest honest person you could ever get a car from. He is not only a sales person but becomes your friend and like one of the family, they all do for that matter. There is no place I would ever go to but Capital Toyota even if the prices were higher,but there not, I would still go there just for the warm atmosphere and great service from the people there.

kevarina

28 de sep. de 2014

Capitol contacted me after an online search. I told Tyson and Sharon what I wanted and they suggested I visit the dealership. I did so and they found me the exact car I wanted ! I don't anticipate any problems but if I do, Reta Maynor has given me her card and told me to contact her. I visited the dealership on Saturday and Tyson took my car thru the carwash and even wiped it down! Sharon Ricketts, Reta Maynor and Tyson get 100 percent of my votes! They "rolled out the red carpet" and delivered my car with a big red bow! They went up and above !!! Thank you all!!

RB Henderson

26 de sep. de 2014

Steve Wilson is honest and worked hard to get me a great deal. Reta did a real good job with making the purchase as easy as possible.

W Little

23 de sep. de 2014

I have purchased numerous new cars in my lifetime, but this was the best experience I have had purchasing a new car. My salesperson, Patrick Shadrick was great. Very patient, listened to my wants and needs, searched and found the car I wanted. The quality time he spent through out the entire purchase process was great. Could not have asked for a better salesperson. Have been sharing with others what a great experience I had purchasing the new car and would highly recommend this dealership. Love my new car and thanks to all who made my purchasing a new car a pleasure.

wlittle

22 de sep. de 2014

I have purchased numerous new cars in my lifetime, but this was the best experience I have had purchasing a new car. My salesperson, Patrick Shadrick was great. Very patient, listened to my wants and needs, searched and found the car I wanted. The quality time he spent through out the entire purchase process was great. Could not have asked for a better salesperson. Have been sharing with others what a great experience I had purchasing the new car and would highly recommend this dealership. Love my new car and thanks to all who made my purchasing a new car a pleasure.

feuerstein

21 de sep. de 2014

They never gave up until they got us the car, color, and price we were looking for. They are truly a "dedicated to the customer" team!! Thank you Jason Hall and Ed Emerson!

SusanRonF

21 de sep. de 2014

They didn't give up until they got us into the car, color, and pricing we were looking for. Truly a "dedicated to the customer team"!!!!! Thank you Jason Hall and Ed Emerson!!

Tobiweldon

20 de sep. de 2014

We are so thankful for Alfred and his a+ service!! We would totally come back to him for our next car!! Thank you for the friendly service! Alfred made our car buying very easy and comfortable and most of all fun!!

ljbberg

25 de ago. de 2014

Was downsizing because of a divorce and wasn't sure what I wanted. Had done some internet research, because I wanted this to be as quick and painless as possible. Reta worked miracles and helped me find the perfect car! Thanks so much!

ljbberg

25 de ago. de 2014

Was downsizing because of a divorce and wasn't sure what I wanted. Had done some internet research, because I wanted this to be as quick and painless as possible. Reta worked miracles and helped me find the perfect car! Thanks so much!

bethanyw25

23 de ago. de 2014

Our Salesman was Alfred Odister. He was amazing! He was extremely personable and very knowledgeable. He's the best salesman we've ever had. I would recommend him and this dealership any day of the week!

BethanyW

23 de ago. de 2014

Our salesman was Alfred Odister. He was amazing! He was extremely personable and very knowledgeable. Even after we purchased our vehicle he called us a few times to make sure everything was going great with our vehicle. Alfred went above and beyond our high expectations!He's the best salesman we've ever had. I would recommend him and this dealership any day of the week!

Hudsonchelle

21 de ago. de 2014

She was very helpful and diligent in everything she done for me! Thanks so much for making it happen! Wonderful experience! Thank you so much!

Mgross78

19 de ago. de 2014

I was very grateful for the wonderful help from Genna with the purchase of my Camry. I went to her with exactly what I wanted, needed and what my price point was. She assisted me with such a cheerful attitude and helped me get into the perfect car. Despite the negativity of a male sales associate, I walked out with the car of my dreams thanks to Genna. She's a great sales lady-informative, supportive, patient and understanding. I would buy anything from any dealer as long as she's involved. Wonderful job Genna!

spanky

12 de ago. de 2014

I recently purchased a Toyota Rav-4 from Jason Hill.My second trip there Jason had narrowed 2 vehicles down to my specific requests and had them waiting for me upon my arrival.Once my decision was made he quickly processed the paperwork and escorted me Mike Reno's office to begin the financing process.The process was very quick and Iwas out within an hour.Everyone that was involved with my purchase were very friendly and professional. I will highly recommend Capital Toyota to my friends and family.

Klsmith549

10 de ago. de 2014

Reta was our salesperson. She was very friendly and eager to help in any way she could. When I called with a question, she returned my call in minutes. Reta made us feel at home. Everyone was helpful and courteous! Thanks also to Richard, Jim and Gregory for last minute details!!!

amberlw89

5 de ago. de 2014

Genna helped me find a a car tthat was in my budget, there was a few minor issues but they got them resolved in a great manner! Thank you so much for helping me find a great car for me and my son! Also a big thank you to Steve Wilson y'all are great people!

moodygoose

4 de ago. de 2014

made me feel like a important customer. fast friendly, courteous went beyond customer service. joe and reta were superb in handling my situation. love the Tacoma and warranty.

pamela.dunkin5

4 de ago. de 2014

Was looking for a used Toyota Highlander limited with beige interoriorI got 2012 just like I wanted, at a good price and great service.I am very pleased.

reedylds

31 de jul. de 2014

I just purchased a 2014 Tacoma 4x4 double cab from Patrick Shadrick. The vehicle I was looking for is somewhat rare. I wanted the longer bed with the double cab. Patrick worked to find a suitable vehicle at another dealer and was quickly able to bring it to Chattanooga. He was very knowledgeable and helpful. I'll go back to him on my next Toyota purchase.

Gaylon

31 de jul. de 2014

I just purchased a 2014 Tacoma 4x4 double cab from Patrick Shadrick. The vehicle I was looking for is somewhat rare. I wanted the longer bed with the double cab. Patrick worked to find a suitable vehicle at another dealer and was quickly able to bring it to Chattanooga. He was very knowledgeable and helpful. I'll go back to him on my next Toyota purchase.

dianasmith45

23 de jun. de 2014

Very satisfied with my experience with Patrick Shadrick. Love my new Toyota Camry! Easy transaction and also had a good experience with financing and the gentleman that helped with that. Would recommend this dealer and salesman to anyone.

NolaNooga

22 de jun. de 2014

We've been in the car market for virtually two years. As this vehicle would be an "additional" vehicle, we carefully took our time in the car buying process. During this two year process, we visited and test drove cars at no less than 7 dealerships in the Chattanooga area. About three months ago, we first met Jason when we test drove the Prius. While we definitely weren't fans of the Prius, we remembered Jason's charisma. When we decided to test drive the Corolla, we knew we wanted to work with Jason. Jason actually remembered us from three months ago and remembered our previous experience with the Prius. Jason let us drive the Corolla to our house to ensure it fit in our garage and was very informative. Jason does a good job of reading his customers and knows when to interject facts or to just let you enjoy the test driving experience and ask questions when necessary. We never felt pressured working with Jason. After test driving a vehicle at another dealership, we returned to Capital Toyota and purchased the Corolla. As we own another, 9 yr old, Toyota (not purchased at Capital), we were familiar with the level of care and service at this dealership, and that was another "pro" for purchasing a car here. A good dealer relationship is important to us. We know that they want us happy for the life of our car. We know that we're not just a number at Capital Toyota.

stacytn

20 de jun. de 2014

I can't say enough about how Jason made me feel comfortable with a difficult financial decision I had to make due to recent changes in our household income. I didn't want to let go of my beloved 'customized' (more added bells & whistles) slightly older Camry but knew I needed to cut some monthly expenses. I walked away slightly sad to let my car go but knew in my heart it was the right decision & knew I was still driving away in a car that I can relay on and will come to love in time. If not for the caring & understanding manner of Jason I'm not sure I would be as "at peace" with the decision. This is my second car to purchase from Capitol and I can assure you in a few years and hopefully in better circumstances I will be back in to once again get another "my car" customized & personalized with my wants.Thank you for caring & helping us through this humbling & difficult decision>SH

MaryClemons

20 de jun. de 2014

I purchased a Corolla from Patrick Shadrick in 2006 and went back to Capital again to purchase another one. I was referred to Patrick again and was very pleasantly surprised. Patrick is very knowledgeable about the product. The whole experience was great, it was very easy and everyone was friendly. Since I have purchased 2 Corollas from Capital I would very definitely recommend them to family and friends. I am very happy with my new car!

aubertd

18 de jun. de 2014

We first met Patrick Shadrick after moving to Chattanooga from Florida in 2000 and came to Capital Toyota for service on our 1999 Toyota Camry and 1990 4-Runner. When we got ready to purchase our next vehicle in the summer of 2008, we went to see Patrick and he sold us a 2008 Toyota Prius. We have been very happy with the vehicle, and every time we were in for routine service, Patrick most every time made it a point to contact us while we waited and asked how things were going, and was there anything he could help us with.When we got ready to purchase our next vehicle in the summer of 2014, we again looked up Patrick and he did another excellent job in making sure we were purchasing the vehicle to meet our needs. He always seems to take time, and not rush any decision, as this is a sizable purchase, especially for retired folks on fixed incomes.We would highly recommend dealing with Patrick, and he is very trustworthy, and not the least bit pushy toward hurrying your decision.We've been buying cars since 1960, and he's the bestWe bought a 2014 Camry XLE this time.

mstag

12 de jun. de 2014

As a first-time buyer, I could not be more pleased with my experience at Capital Toyota. Alfred did a fantastic job showing me my dream car. He definitely was an expert, and left without any questions. He was the perfect combination of enthusiastic salesman without being too pushy. If I have to buy a car in the future or recommend a friend, I would tell them to of straight to Capital Toyota and ask for Alfred.

pgilles

5 de jun. de 2014

Eddie Brown listened to our needs for a car and showed us the options that we wanted. He accepted what we wanted without arguing that we needed more.. We felt very comfortable with him and his assistant Dallas Brown. My wife had bought her first Camry at Capital Toyota from Gary Webb back in 1985. Patrick showed us a Scion xB just in case it might fit our needs and Alfred took us on a test drive in a Camry XLE while Eddie was finishing up with another customer on our preliminary scouting. The second time, Eddie gave us his full attention. The guys worked together as a team. Good group.

SMFootballmom

31 de may. de 2014

I called Jason and was able to negotiate a deal quickly. I arrived at the dealership later that afternoon and left with my new car in 55 minutes!

kingmarka1952

20 de may. de 2014

The easy of purchasing a new car was excellent. The friendliness of saleman and staff was also excellent. The service department is and has been very accomodating and friendly. Thanks to Richard in the Service Dept., to Alfred in Sales, and Michael in Accounting.

Budnipper

20 de may. de 2014

For 23 years we have dealt with Capital Toyota. We have always received outstanding service. The service dept is very professional and helpful. They have always been honest and upfront with us. We have even recommended the service department to our friends and family. We will continue to purchase our vehicles from them and continue to use the service dept. Thank you.

barbiepotts

19 de may. de 2014

I recently purchased a car at Capital Toyota and was so impressed with our salesman. I told him exactly what I wanted and he found it for me within days. It was an absolute pleasure to work with him and I will recommend him to any of my friends who are looking to buy.Many thanks!!!!

cvidalchatta3

11 de may. de 2014

I can't say enough about the excellent customer service we received at Capital Toyota. To make a long story short, I totaled my vehicle as well as my daughter's vehicle when I hit her while following her home. The next day I called around to several dealers and wasn't able to get any help. I called Capital Toyota and spoke with Ms. Yoder. She even offered to send Mr. Odister to come and pick us up since she knew we didn't have a vehicle. When we met Mr. Odister, we immediately felt like he was sincere in wanting to help us. He was very patient with us and took time to go over all our options. I never felt pressured and was very pleased with how we were treated. I don't usually fill out comment cards or leave reviews but with the excellent customer service we were given I felt it was important to let someone know. I love my new car!!!

Jazzymom

9 de may. de 2014

Choosing Capital Toyota was the best decision that I've made in recent years. Alfred Odister is an amazing salesperson, he goes above and beyond in service for his customers. I really appreciated his attention to detail as well. I'm totally satisfied with my decision. Thank you, Chanda Moss

cwengert

9 de may. de 2014

I received excellent service the day I took my truck in to be serviced. I appreciate the level of service I receive when I visit each time.

vgilbert

9 de may. de 2014

Purchased a new Corolla so our daughter could drive the old Corolla. I put over 600 miles on a vehcle each week driving to work and back. I wanted something that gave me good gas mileage. Hopefuly the new Corolla will be as good as the old one. Captial Toyota is a good/friendly place to do business.

an4dan

9 de may. de 2014

We have our cars serviced at Capital Toyota and have for several years. Each time we receive excellent service and every service team member is friendly, helpful, and professional. I would definitely recommend this service center to everyone.

kfugate

8 de may. de 2014

I have never seen such team work in a sales floor in my life, and I was an asst. sales manager at a retail furniture store for 7 years. I bought a 2014 Toyota Tacoma in march, and unfortunately in April I totaled it. Alford my salesman, and Detha the lady that took care of the financing started to work, helping me with getting all the information that I needed to my insurance company. Then started helping me with my next purchase. Thanks to the team work with the sales team namely Alford, and Detha, I am now in another 2014 Tacoma.Thanks, guys,Ken Fugate

BillDenise

7 de may. de 2014

Our first visit to Capitol Toyota was several years ago. It was early on a Saturday morning, just by chance Patrick came out to meet us, and ended up being our salesman. We had previously been to another dealership in another city, where high pressure was the way every person in the dealership treated us. Patrick was the complete opposite. We were looking at a Rav4, after explaining all the features of the vehicle and a test drive Patrick then left us to look and discuss the situation in private. He took his time explaining the features and options, as well as giving us our privacy. He made sure we were comfortable with the deal before proceeding in the process. Patrick treated us like we had been friends for years. He was sincere in his work, which in turn, we gained a true friend in the auto business. The next step in the process was paperwork. Where we met our next new friend, Detha Yoder. Her knowledge of her work and vivacious personality continued the wonderful purchase of our first Rav4. My husband and I come to Capitol Toyota because Patrick Shadrick is there. In our opinion Patrick is the best. We do not even consider going to any other dealership. Patrick and Detha are great assets to Capitol Toyota. Their care of us as customers is continual. Anytime we have questions or concerns they are a phone call away. Ready and willing to help in any way possible. We are on our second Rav4 and first Camry. A Toyota is the same good quality vehicle in all dealerships, what sets Capitol Toyota apart from all others is Patrick Shadrick and Detha Yoder. It is so easy to recommend them to our friends and family, because they are tried and true.Bill and Denise Williams Fort Payne, AL

ecmontgomery

7 de may. de 2014

Had a great time dealing with Jason. Was very satisfied when I took ownership. Finance Director, Detha Yoder, was awesome to deal with as well.

durt

7 de may. de 2014

I am now on my fourth Sienna. Our first lease vehicle was through a non Toyota salesman, van was great, but the broker was a non entity. My second Sienna on the other hand was made even better by a great salesman, Patrick Shadrick of Capital Toyota. Very friendly, very keen to my taste and made the experience wonderful. The third Sienna was the same. A simple call to Patrick with my list of options and the car was ready and waiting when my lease was final. My fourth, my dream car, was a wonderful experience also. Patrick is never pushy, keeps his little legal pad with his long list of potential sales with the wants and wishes of his clients. I have sent friends to him with the confidence that they will be treated as well as I have been. I am sorry I have to wait another 3 years before I can visit with him again!

mrshabib

7 de may. de 2014

I visited this Dealership 3 times before making my purchase. Craig Presnell assisted me every time and was very patient with me while I struggled to make my decision. He took me on test drives of different vehicles. He has a lot of patience, is very knowledgeable f the different vehicles and is able to give accurate and informative comparisons to help decide which model is best for a customers needs or situation. He does this with a pleasant attitude and smile and no pressure. I feel he assisted me in the perfect choice for me and my family. The processing as extremely fast as well. We had the Sienna purchased and on our way home faster than any other car transaction that I have ever made. I would definitely recommend this Dealership to my friends......Johnna Abbasi (A lifelong Toyota fan!)

bethhopper1228

6 de may. de 2014

I went to Capital Toyota, yesterday, May 5, 2014 in hopes of buying a gently used vehicle. I was greeted with exceptional service and promptly taken inside to decide the best fit for me. After test driving several vehicles, my salesman, Craig Pesnell, found the perfect vehicle for me. Mr. Pesnell went above and beyond to make this the best experience for me and I will definitely be back and will be sending anyone in the market to him in the future. Thank you Mr. Pesnell and Capital Toyota for such a tremendous experience! I look forward to seeing you again!Elizabeth Hopper

Ljhart

3 de may. de 2014

Friendly, efficient, and quick. Alfred made the buying process effortless with everything from finding the right car to financing it. Definitely will do business with him again!

Ririmole

1 de may. de 2014

Jason was AMAZING to work with! He actually brought the JOY back to car buying! He was polite, professional and considerate...and knowledgeable! I can't wait for our next vehicle purchase-because I will go back to Jason and Capitol Toyota! Thank you both!!

beckywo

1 de may. de 2014

I would highly recommend Capital Toyota and Patrick Shadrick - he was very quick to answer my questions during the search and decision process, he gave me thorough, honest and thoughtful answers and helped me make the best buying decision. He kept in touch and kept me informed about the delivery of my car and when I picked it up he did a thorough review of the operation. He even sync'd my iphone! I think he would have driven me home to program the garage door opener if he could have! I drive my cars for a long time and hope he is still around when I purchase my next one, which will be a while because I love my new Sienna.

dottmae

19 de oct. de 2013

On 9-16-13, my husband and I took my new 2013 Toyota Camry in for replacement of the right rear tire that had completely shredded a few days earlier. Mr. Turner inspected the tire and said he had never seen a tire destroyed to the extent the new tire was (it had less than 400 miles at the time). He said it should not have happened and the dealership would replace it at no charge to us. After a new tire was installed, we thanked Mr. Turner for taking care of the matter at no charge to us. He said he was glad to do so and was glad that I was not injured when the tire disintegrated on Interstate 75 near my home. On 9-18-13, Mr. Turner called and left a message for me to call him which I did on 9-19-13. In the conversation, Mr. Turner said they had determined that I had hit something on the interstate and that I should send Capital Toyota a check for $187.00 for the tire. I reminded him of our conversation on 9-16-13 both before and after the new tire was installed-specifically that the tire would be replaced at no charge to us. On 9-25-13, Mr. Turner called and talked to my husband and again requested that we send a check for $187.00. My husband told him that I was fortunate not to have been injured and that the agreement was that the tire would be replaced at no cost to us. Mr. Turner then told my husband that the Service Manager wished to speak to him. After going through the whole matter again, my husband told him that Toyota should keep its part of the agreement concerning no charge for the tire. The Service Manager ended the conversation with a sarcastic, "Have A Nice Day! and hung up. To perform service work at no charge to the customer one day and then call two days later and expect a check is not exactly conducive to building a loyal customer base. Customer Service does not appear to be of any importance to the dealership. We definitely do not recommend Capital Toyota.

jessicalynn1110

11 de mar. de 2012

I spoke with Brandon on Tuesday, told him precisely what I wanted, and was promised that it would be ready for me to drive off of the lot on Saturday. I came in with my boyfriend. Problem 1: nothing remotely resembling the model of car that I wanted was on any of his lots. Problem 2 (and the absolute worst): he was very degrading and did not speak to me until I spoke to him, only to receive short, pointed answers. When he greeted us, he went directly to my boyfriend, shook his hand, and started to sit down. I had to offer my hand, though I was who he was supposed to do business with. I agreed to a test-drive, where I drove, Brandon sat in the passenger's seat, and my boyfriend sat behind me. Rather than talking with me the specs and features of the car, he slid his chair back and talked with my boyfriend in the back, ignoring me. When we got back to the lot, I told him that I was going to look somewhere else; he said that he would check with his manager about what he could get, and when. He asked me the same questions at least four times about the model and color of the car that I had repeatedly told him that I wanted. I felt very demeaned and extremely offended that he did not pay attention to me. The general attitude that I got was that I must have been an idiot and did not a clue as to what I was talking about. I will NEVER recommend this dealership to a soul. My boyfriend and I both left absolutely appalled.

RGlaze

2 de nov. de 2011

He wanted to keek his truck at asking value which was $4000 above KBB and he wanted me to give him my truck at $6000 BELOW BKK value. If he did not want my truck he should have said so instead of having his sales man insult me. This was an absolut insult to me or anyone who would be looking for a fair price.I will never do business with Capital Toyota!!!!!!

gooddealguy

13 de ago. de 2011

Decent selection, fair pricing, no high pressure sales. Our salesman was knowledgable about his product and told us the truth which is a rare thing when car shopping.