eedayspa

28 de oct. de 2016

Who knew there was a Lincoln dealership in Wilmington, I did not....glad to know it now! I am hoping to continue to be pleasantly surprised.

2012 escape

28 de oct. de 2016

Came in for 60000 mile service and had an appointment and was in and out in a timely manner. everyone was very friendly and helpful.

Brandon P Haugh

28 de oct. de 2016

I was skeptical at first when looking at new F-150 trucks. I have had poor experiences in the past with the service department. Now things seem much improved. I was able to test drive a couple of different trucks and settled on one that fit our needs and was a very good deal. Lionel Weller our sales person did a great job getting us through the process and making sure we got out quick. I would recommend them for a new purchase any day.

srmiller1900

28 de oct. de 2016

Thank you to John for helping us from a distance and having everything for us when we got there. It was a great experience and that is why we keep going back to Capital Ford.

Truck

26 de oct. de 2016

Top in all fields - excellent and professional - assisted in a very emotional transaction- always caring and looking out for customers - would recommend to anyone that has a need

Serrata102

25 de oct. de 2016

I had a very awesome experience George Burwell and Louis Dearman at Capital Ford. Scott with finance dept. was excellent also. Worked on best deal.

BobbyCampbell

24 de oct. de 2016

I had a very good experience with Capital Ford. They even let me "test drive" two different Explorers for 24 hours. I enjoyed working with my sales agent, Lionel Weller.

Ford man

21 de oct. de 2016

I ordered and purchased a 2017 Lincoln Continental. The experience was top notch from beginning to end.I was very satisfied!! My experience was a good as you could ask for until I got this survey. 25 word minimum, give me a breake!!!!!

Nadine123

21 de oct. de 2016

I gave Capital Ford a 5 star rating because this dealorship treated me with the utmost respect from the time I entered the door. Purchasing a car can be quite stressful. But Capital Ford, with their professional and curtious staff, made it both enjoyable and as stressless as possible. Ray Merser is an outstanding salesman and I would highly recommend him to anyone in the market for a new or used Ford.

Caristo

21 de oct. de 2016

The whole experience was pleasant. We started online and a few hours later we were driving off the lot. Easiest car buying experience we have ever had.

Jerry

18 de oct. de 2016

Great place to buy and service a vehicle --have 3 vehicles services here and am always treat as if they are glad to see me--and the cookies are not bad either

Ford1

18 de oct. de 2016

Although mine was the first appointment of the day, it took about 45 minutes longer to complete than originally estimated. NO problem, as I can always trust there work and they have coffee and free wi-fi to keep a person busy!

Big Daddy LionHawk

17 de oct. de 2016

We dealt with Justin Dupree and Scott Beasley(F&M) during our recent purchase of our 2017 Explorer Platinum model. This was the second time we dealt with both men. They are gentlemen and good to deal with. Their attention to detail and consideration for our valuable time is appreciated. They had the vehicle we picked out preped snd all our paperwork ready to go.That''s what you want from a purchase. I would like every car buying trip to be the same.

Billn147

14 de oct. de 2016

Josh is an asset to the dealership. Always courteous and polite. Does a great job explaining what is being done and how it's being charged.

Satisfied Ford owner

12 de oct. de 2016

I always experience courteous service at Capital. This time, without an appointment! In and out in 1 hour for a replacement tire - with courtesy drive to the mall to wait!

Southportdrv

11 de oct. de 2016

Recent routine service appointment for my F-150 was completed as satisfactory as I have become accustomed to expect at Capitol. All personnel encountered are consistently courteous, friendly, and helpful.

Grease123

8 de oct. de 2016

I bought 2 great cars there and get great service. The salesmen were good to work with and fair in their dealings and Joyce has been my go to person whenever I needed service.

Parks4

7 de oct. de 2016

The dealership staff at Capital Ford of Wilmington were courteous, helpful and accommodating. We got the vehicle that we wanted and the staff worked around our schedule which was very helpful to us. We were very pleased with our experience.

BILL

6 de oct. de 2016

AFTER GETTING THE RIGHT PEOPLE LINED UP--I WAS IN AND OUT IN LESS THAN 1 HOUR-WORKED OUT A DEAL THAT WORKED FOR EVERYBODY.

Jjayat3660

4 de oct. de 2016

I was not pressured into a purchase. The salesman worked with my wishes. This was a wonderful experience. I would recommend to anyone that is looking for a vehicle.

rober

3 de oct. de 2016

Prompt assistance at the service desk, good advice re: preventative maintenance and as usual, excellent and timely maintenance service. It is a pleasure to do business with Capital Ford of Wilmington. Rob Gerlach

jeff

1 de oct. de 2016

I have worked many times with the sales manager billy van and he has always made my experience as simple and pain free as possible

GGG2

18 de sep. de 2016

I have always had a great experience when I have needed service at Capital Ford of Wilmington. Communication is very good and I have never had to go back for repeat fix work. I also appreciate their concern over my time.

MKX Girl

9 de sep. de 2016

Capital Ford went above and beyond to ensure my experience was a good one...and it was. It makes me feel good that they care about my service and experience and I appreciate the personal attention.

CAP813

9 de sep. de 2016

My visit for routine service maintenance was easy as usual. Employees were polite, knowledgeable and professional. What more could I expect? Thank you Capital Ford Lincoln!

Jobiquinn

1 de sep. de 2016

I was in a terrible situation with a vehicle I had less than a year from another dealership (Nissan). Their advice to me was to buy a new Nissan from them and let my old one get repossessed and mess my credit up for 7 years (which we all know would be more like 20). I came over to ford and they were astonished at that advice and did everything in their power to get me back on the road with my best interest at heart. Paul sold me a beautiful new car with s low interest rate and treated me with respect. It was as great an experience it could be for the the situation I was in. Will be a ford customer from now on!

Choochie12

31 de ago. de 2016

I came in for my regular oil change and it was very Quick, easy, always friendly & done right! (I skipped the car was and vacuum this time l)

Mustang girl

29 de ago. de 2016

Felt that 3 hours was a long time to do oil change, tire rotation and install mus flaps. Was told it would probably take 1 1/2 hours .

GatorBaseball

27 de ago. de 2016

They are always very professional. Assist you in anyway they can. I would recommend Capital Ford to anyone that needs great service. Please if you need your vehicle service, this is the place

son

24 de ago. de 2016

Went to dealership looking for a used F-250. None on the lot but was asked to take a look at a recent Chevy 2500HD trade. Did so and ended up purchasing the Chevy!

haileymiller

24 de ago. de 2016

We went to Capital Ford looking for a new Ford Edge and we were immediately greeted by a car salesman (David R) who did an exceptional job on helping us find the vehicle best fit for us. We had shopped around at a few car lots but this one was by far the best when it came down to customer satisfaction. David and the rest of the staff that were involved in our car buying experience treated us outstanding. We are a young couple (20 & 21) so at other lots we found that the salesmen were not taking us seriously when we were asked what we were in the market for. Thank you David and Shane for being very professional with us and getting us in an amazing vehicle.

Driver

23 de ago. de 2016

I have always received exceptional service on my 2013 F-150 at the dealership. I hope in the future that Ford is more careful when selecting the brake rotors for their new vehicles as the ones selected for 2013-2014 F150's are poor quality. Brake rotor warpage after only 20k-30k miles on a full size truck is unacceptable. Unfortunately because brake rotors and pads are normal wear items they are not covered under warranty on my $35,000 truck, however the dealership will turn the rotors and replace pads at owner expense? "F-150 Built Ford Tough", not so sure anymore?

Barb

20 de ago. de 2016

The Escape is a good handling car and I am glad I bought it. Buying it was a fun experience. I was so glad to find the service department so easy to deal with. Everyone is kind and I am treated like a human being. Thanks.

carowner

20 de ago. de 2016

Joyce again did a wonderful job in replacing my radio. Thanks Joyce. It was unfortunate that it was expensive to replace this radio at this time.

Ford2013

20 de ago. de 2016

It's easily the quickest and easiest car buying experience I have ever had in my life. We received what we wanted and paid what we wanted. Thanks

Tshiv

16 de ago. de 2016

Outstanding service.. Me Lee is whom I choose to work with, nothing against the rest of your service team..just that Me Lee is the person I first met when I bought the vehicle.

Tom francis

15 de ago. de 2016

Took my truck for body damage less then 2,000 om Monday july 18 Was called by capital ford told they took my truck apart but had to stop because a piece of plastic was damaged. Capital ford left me a voice message on Friday telling me than a storm messed up their computers, Did not here from them until Wednesday when I called to find out about my truck. was told maybe Friday. I called Friday and told it would be ready about 5pm. it was ready No one walked out with me to look at my truck all they wanted their money I cannot find out why it took 2 weeks to get it fixed. But it was not completed. On the 14 of Aug I W went to hook up my camper to tow it. the plug that the trailer lights hook up to was not connected.

Debbie1235

13 de ago. de 2016

Wonderful purchase experience. Everyone was a pleasure to deal with. I would purchase again from capital ford. Richard, Shane & Matt were all great to deal with

bpowell

10 de ago. de 2016

George knew his stuff and immediately found the car that had everything we were searching for!Everyone was very professional and polite. Answered all questions we had. Would recommend a friend.

Jc11846

10 de ago. de 2016

Professional, experienced, answered questions, this was our first time here, the service was exactly what our salesman described to us, we are happy with this.

Beatle

8 de ago. de 2016

Everyone acted in a very professional manner. The customer was provided a rental car while services were being provided on vehicle. Service Dept. kept in contact with me to Give me status and updates on how service was progressing.

David Andress

5 de ago. de 2016

Been customers for about 10 years now and keep coming back to Capital Ford for their outstanding sales, service and parts departments. We've worked well together over the years buying/trading vehicles, keeping our vehicles maintained by the OEM schedule and purchasing accessories we probably didn't need, but wanted, to enhance the style and/or utility of our vehicles. Highly recommend Capital Ford to anyone for sales, service and parts.

Jj1

5 de ago. de 2016

Great place to buy a used car. Excellent loan assistance. Salesman was knowledgeable and patient. Would buy there again. Plan on using service department, too.

Alex

4 de ago. de 2016

The service rep Josh Slack was well knowledgeable about the problem that I was having with the car and took care of the problem asap

Bobc

3 de ago. de 2016

Friendly and professional staff. Excellent customer service! They get the job done right the first time, and in a timely manner. I bought my Ford Escape from them a year ago and I was very satisfied with that experience, and have had them service my car over the past year with no complaints.

Roger Kersey

1 de ago. de 2016

I had a problem where I knew the symptoms, but not resolution. Josh Slack and his team acted quickly and definitely. Hooah! Should be "oorah" for Josh, but from a soldier, hooah will have to do.

Mondo

31 de jul. de 2016

I had my MKX in the collision center and subdequently in for periodic maintenance. A great group of people who are courteus, professional and provide quality service.

Douglas O. Cottrell

30 de jul. de 2016

Service performed as requested. Josh did a great job putting me in the system and handling my first service. Nice facility and customer waiting area.

Thomas 0438

29 de jul. de 2016

Had to have the car towed in with a dead electrical system. Got a good response from the service desk and the problem was diagnosed and repaired within two days. Thanks

notacargal

27 de jul. de 2016

Second time to have my vehicle serviced. Josh Slack was great and went to great lengths to answer my questions by phone prior to getting my tire serviced. The day before, I had a flat tire and the tow truck driver/mechanic examined the tire and did not see a nail and thought it may have been a slow leak. Turns out there was a small gash. Josh got a new replacement tire for my car and had the claim processed, so I did not have to pay for the full price of the tire. All within 2.5 hours - great service, but a still an expensive lesson. Thanks, Josh!

Chris

27 de jul. de 2016

This was my first experience with Capital Ford and my first time looking at Ford vehicles. Joe, Rick, and Shane were great to work with. Joe and Rick took the time to explain all the details of the truck and listened to what I was looking for in a truck. Shane, the sales manager, was great to work with and really put the deal together. I was looking at a similar truck at another Ford dealership in the area, but after Shane sat down with me and took the time to go through all the numbers with me, I was sold on going with Capital. Shane and Capital offered such a better deal that I couldn't pass. Even though Shane is the sales manager, he personally removed the windshield stickers that I needed from my truck I was trading in and put them on the new truck and was even out there with a spray bottle and cloth wiping down the truck before I drove off. Just great service and the F150 is awesome. Thanks again Joe, Rick, and Shane.

retcogard92

24 de jul. de 2016

My first telephone contact to set up the service was disconcerting as the person advised me of a number of pending maintenance needs running about $580 and for 49000 miles. As I was bringing the car in for a 55000 check, I was somewhat chagrined to hear about maintenance that should have been done during the 50000 mile check. It turned out, once I discussed the car's needs with your service representative, that the required maintenance was much less. I would suggest that you ensure that your first-contact people have a better understanding of what is required when.

Wayne0401

23 de jul. de 2016

Arrived at scheduled time and my loaner vehicle was waiting since the repair was suppose to take the entire day. Surprisingly they completed the repair the same day and I was able to get my car back. I have brought my vehicles here for years with no bad experiences. Good Job!!

JeffN

22 de jul. de 2016

Prompt and friendly service as soon as I arrived at the dealership.

colin

21 de jul. de 2016

They quickly repaired my trunk latch and performed all needed servicing.Friendly, fast and got ride to work.Seems expensive but is worth the money.

Dianna Shepherd

19 de jul. de 2016

Thank you for updating my car I get fast , friendly service and you always answer my questions regardless how dump they are. LOLL The coffees good too.

kraigd

18 de jul. de 2016

We were very satisfied with the friendly and helpful attitude and service from everyone we met at Capital Ford. I traded my old car in for a new Mustang Premium 2.3L Ecoboost coupe a week ago. So far I like everything about the car except the sound system. It is equipped with a Shaker premium system and it sounds very "tinny". There is very little bass and it leaves a lot to be desired. I would appreciate any suggestions you have to improve the sound.

w/ Pettit

18 de jul. de 2016

Took care of my 2015 Nissan Sentra because the Nissan dealer has such poor reviews. Joyce is always great.

Jeff Nicol

17 de jul. de 2016

Notified that part was ready.Made an appointment instantly.Received a reminder notice.Immediate service when I arrived.Told it would take about an hour.Approximately an hour later I was on my way.

Rob Gerlach

15 de jul. de 2016

Josh Slack continues to do a great job on keeping preventative maintenance in front of us for both our Chrysler Sebring and my Ford Escape. The quality of the mechanical service is outstanding. We wouldn't consider servicing or purchasing our cars at any other place than Capital Ford of Wilmington. The only issue I have are these surveys. The is the second survey I have answered for the same service. I do not plan to respond to any future surveys. Rob Gerlach

jamie1988

13 de jul. de 2016

The guys and gals they want to help you enjoy your experience with them.They are one of the few that listens to you and not try to push you into the car.I've been buying from them since 1988 with Keith Stephenson as far as i'm concerned the best in the business and now deal with George,And Scott Beasley in finance was great also,The Service dept is so great drive from Sanford and by 2other ford dealerships just to go there(142) miles just so happy !!!as always.Have bought 8-9 cars between me,wife and parents from Keith!!!

Explorer

13 de jul. de 2016

The service folks treat your vehicle like it is there's. There are no surprises on the service needed and the cost for the service. Most important to me the check in process is painless and the vehicle is returned as clean inside as it was when you took it in meaning no dirt or grease inside the vehicle which is important to me

rober

11 de jul. de 2016

Timely, courteous, high quality work. I no longer service her car at the local Chrysler dealer. Josh has done a great job of keeping preventative maintenance priorities in front of us.

GEO

10 de jul. de 2016

After experiencing a drive-a-bility problem for the second time, Brian was able to get the service dept. to isolate and correct the problem in a reasonable amount of time.

Donald Wheatley

10 de jul. de 2016

No hassel . THEY FOUND THE TRUCK THAT I WANTED.The whole process was easy and I am happy!

The Nez 15

9 de jul. de 2016

We received great service at Capital. In fact, the vehicle was ready for pick-up hours before they had promised. John Autry was great to deal with and made the entire experience extremely easy. Thanks John!

Mustang owner

9 de jul. de 2016

Quick efficient clean, very helpful personnel who went out of their way to help me. Highly recommend to my friends and family.

Jim Hug

8 de jul. de 2016

Great attitude, quality people generate quality performance. Cudos to Joyce, nice job. Thanks to all that make it happen including the service technicians that are never seen.

Johnny123!

8 de jul. de 2016

Purchased a used F250. It had some dings in that were repaired before leaving the lot. Doug Watkins done great at keeping me updated on the progress. Repair work in body shop took a little longer than expected and in my opinion could have been a little better. Overall it was a good experience. Salesman should be commended for doing a great job!

SteveM

8 de jul. de 2016

Made an appointment and my 2007 Mustang was in and out quicker than advertised.The waiting area isn't great but I did not have to wait long.

Rafa

6 de jul. de 2016

The friendly service started upon arrival. I was greeted, answered a few questions, and was immediately directed to another service person whom was courteous and knowledgeable. I was given an estimated time for the service to be completed but to my surprise, the time was cut by almost half which was greatly appreciated.

OIFVET 68

3 de jul. de 2016

Great overall experience! Couldn't ask for anything better! Joshua was very courteous and professional . A VERY impressive young man! I would highly recommend Capital Ford to anyone.

Jpv

3 de jul. de 2016

After having my 2009 Ford Escape in for a fairly major repair, my washer pump stopped working. When I took the car back they replaced the pump at no cost and did the repair in a very timely manner. In particular I want to mention Erica Rousseau in the service department. She was a pleasure to work with both times I brought the car.

larry

3 de jul. de 2016

Ray Mercer is a true professional who cares deeply about his customers. Ray is the reason I purchased my car from Capital Ford. I would definitely recommend Ray to my friends.

Gary

2 de jul. de 2016

Capital Ford of Wilmington is the best. They made it so easy to purchase my new F150. I highly recommend anyone looking for a new purchase to go to Capital Ford of Wilmington.

CM Kure Beach

2 de jul. de 2016

My husband and I were in need of an automobile after our cherished nine year old standard transmittion '06 BMW 350 I was hit/totaled by another car. A wedding gift, that was my car. Our second vehicle is a ' 04 Ford Explorer. We both have been customers of Ford since our first cars, 1960s. We were very impressed with the safety rating of the Fusion Titanium '16. The drive is superior for an automatic. Solidly built 4 cylinder sounds like a 6 cylinder, Ecoboost! Comfortable seats, exceptional steering and handling. Our customer service representative, George Bruwell was amazingly curtious, empathic, knowledgeable, and considerate of our automotive needs at this time. We are very impressed with the growth of Ford, the quality of products and service we received. CM, North Carolina

Rob

1 de jul. de 2016

Capital Ford did a great repair job on our 2014 Ford Escape. We got rear ended a couple of weeks ago, had the car scheduled in to be repaired while we were out of town and picked it up right on schedule. They handled the insurance paperwork. It was a very easy, convenient process for us.

Bugster

29 de jun. de 2016

Great knowlegable staff. Everyone made sure I was being helped. No nonsense people. Very patient! Would highly recommend this dealership to anyone looking for a new or used car.

sharon pugh

29 de jun. de 2016

very courteous,helpful. explained everything went over everything that pretained to my service. very nice warm welcome when i took my vehicle in.never a long wait!!

lteer

29 de jun. de 2016

I dropped my car off Monday morning w/ no appointment to get oil changed, tires rotated, and new filter and the wonderful folks in the service dept said it was no problem....even though there was a long line of about 20 cars ahead of me and they had my car ready in no time at all. This is why we would not go anywhere else!

Kristin Freeman

27 de jun. de 2016

We just purchase a new Ford f-150. They were great to work with and overall made the process very easy for us. Would definitely go back again. Thanks!

Natoli1

26 de jun. de 2016

Matt took his time and showed us all around and got us into a vehicle that was affordable and what we needed! Great customer service and also great help financially. We will for sure Come back for our next car in the future!

Marko67

26 de jun. de 2016

Second time at Capitol Ford of Wilmington and once again great service. This will not be my last time to bring in my vehicle. Short waiting time and great customer service.

Lynda

25 de jun. de 2016

I always use the capital ford on oleander for my service. Short waiting period for most services. Everyone is so kind and courteous

Linda Keen

24 de jun. de 2016

My service call was excellent. It was done in a timely manner and I was very satisfied with everything.Keith, Lee and Donna were very helpful to me.

Charles Michael Jr

23 de jun. de 2016

Josh Slack has gone above and beyond in his customer service. I was shopping for new Michelin tires for my Lincoln MKZ and I had received a price quote from another automotive service center. Josh price matched my quote, scheduled my service for my new tires including a free car wash and submitted my Michelin tire rebate. With the outstanding service, this is why I continue to have my Lincoln MKZ serviced at Capital Ford of Wilmington.

Tom

22 de jun. de 2016

Absolutely professional courteous staff across the board- as always- service department flow is incredible and efficient and able to fit things in frequently. Josh was able to get my routine service in and out within an hour - I have had the same experience many times before- other helpful staff include John Autry and Chris Royal

lula4217

22 de jun. de 2016

Because it's true. By having changes in my personal life. Ford dealership was thoughtful and helpful. I don't just give out excellent rating; they had to earn it.

Agrayv

22 de jun. de 2016

Your service department as well as your sales team! Have given us first class service. I always brag about how well we are treated every visit.

Rosetta Tolliver

21 de jun. de 2016

Great service, I'm usually pleased with the service I receive from Ford. The work was complete and they gave me a call for something else that needed to be done before they did the work Thanks a lot!

ledens

20 de jun. de 2016

excellent service plus outstanding service rep - tremendous turn-around - finished in timely manner with good results. will continue to bring my car to this dealer for service

Matt's Truck

19 de jun. de 2016

I despise car shopping. I sent the dealer a request for the vehicle we wanted, they found it and we went in to buy it. Extremely easy to work and very professional.

MRC75

18 de jun. de 2016

We did our research with USAA, and was extremely happy with Capital Ford and our sales rep Justin McDonald. Will look for him at Capital when I'm ready to replace our other vehicle. A fair price, good turnaround and no hassle.

Bill

17 de jun. de 2016

Early evening on a Tuesday I heard unusual road noise. Since I was planning to leave on a planned road tip on Thursday, I took my Escape into Capital Ford at 8:00 A.M. for an unplanned inspection. Lee Karnes (Service Consultant) appreciating my position immediately obtained necessary trouble shooting information required for a road test and checkout. I was given a ride home and by shortly after noon, I picked up my Escape with cleaned out rear break drums and break fluid change ready for my trip.My Thanks to Lee and the Capital Ford maintenance team..Bill

Brown

17 de jun. de 2016

Great service! Steve Autry was super to work with thru this. parts came quickly and repair was completed in a timely manner. Thanks again for taking care of this matter.

Lynnette Britt

17 de jun. de 2016

This was our first visit to Capital Lincoln. We were pleasantly surprised. Our salesman, JC, was very knowledgeable, and a pleasure to work with. We were introduced to just about everyone that works there, and they were also very nice. So far, I have only good things to say about this dealership. Would definitely recommend to anyone looking for a Lincoln.

Lugnut

15 de jun. de 2016

Even without an appointment they take get you in and out quickly. I had a window which wouldn't stay up. They fixed it while I waited. Same thing when my camera wouldn't work. Good old fashion service.

Rudy A Jarrell Jr

11 de jun. de 2016

Ms Stanley, my Service Advisor, is second to none. She generally appears to be overworked and I never go in and not find her in the office - no breaks. She keeps me posted as to the progress and if she doesn't know the answer to my question (rare), she is on her feet heading to the service department to get me the answer. My favorite Tech is Micah Stumblingbear. He is very through in his work and is always willing to come out to explain a situation that I'm not clear on and he is very courteous, well mannered. My new Mustang is always serviced at Capitol and my old F-150 I have begun to take it back to Capitol after having a bad experience a little over a year ago. I'll have to say, Capitol, You've got me!

Lugnut

7 de jun. de 2016

Trade in value was good, but became just what I was looking for after you included the leather package. I liked the low to medium pressure.

Retiree

5 de jun. de 2016

No complaints. Service was done in a timely professional way. From the minute I dropped off the car until I picked it up everything was seamless.

GiGi

4 de jun. de 2016

Due to an unfortunate accident, our beautiful 2015 Lincoln Navigator with just barely 10,000 miles had to have body work repairs. We have been customers of Capital for many years and knew that we would have the best attention by bringing our vehicle to Capital for these repairs. Ronnie, the supervisor of the department, is genuinely a fine gentleman and directed the process through our insurance carrier and made sure that we would receive great service and outstanding workmanship on the repairs. The attention to details by this body shop ensured that our auto looked "good as new" upon completion. We sincerely appreciate and commend the entire body shop team for a job well done. Kudos to all involved.

rak49

4 de jun. de 2016

The purchase/Leasing of my new Ford Explorer was the most pleasant experience in obtaining a new vehicle I have ever had! My sales representative John Kozak went above and beyond to explain the entire process to me and make it as easy as possible for me!! Would highly recommend Capital Ford for their sales and service to their customer and JK for his excellent customer care!

Phillip

3 de jun. de 2016

Very helpful and kind folks. Not pushy, Great prices. They don't call you everyday to see if you're coming back. And needless to say, the F150 is a GREAT truck.

Lynnette Britt

2 de jun. de 2016

Our overall experience with Capital Lincoln was very pleasant. JC Edwards was great to work with. We met a lot of people at the dealership, and they were all very nice.

Ahbdcb

2 de jun. de 2016

Making memories at Capital. We stopped in to schedule oil change and left with a new truck. The boys did a good job getting us a new truck. Bravo Zulu

Babelangan

27 de may. de 2016

I have been coming to Capital Ford for 9 years now and have never been disappointed. Great attention to details; very friendly and efficient. This time my service rep was Josh and he was AWESOME! We've also dealt with Joyce who is FANTASTIC! Thank you Capital Ford!

Anna Skinner

8 de feb. de 2016

I love my new car! Everyone that I dealt with was very helpful. I will definitely return to this dealership in the future for another car!

Tom Mc

1 de feb. de 2016

My entire experience was excellent. J.C. Edwards,Jr overall knowledge sold me on the Dealership and the car.

Ursula Cuthbertson

1 de feb. de 2016

It was a very pleasant experience.. Everyone was very friendly and efficient.

Dave Andress

26 de ene. de 2016

We own all Ford vehicles and take them to Capital Ford because they always accommodate our busy schedules and provide great service each and every visit. We highly recommend Capital Ford to service your Ford vehicles.

Connie M.

24 de ene. de 2016

Went for an oil change on my brand new Ford Escape. Very polite, informative people.

George G

24 de ene. de 2016

Accomplished what I went there for, quickly and efficiently.

BDA

18 de ene. de 2016

An easy purchase - very painless. will shop there again for a vehicle

MC

10 de ene. de 2016

Service with Joyce Stanley is the BEST!! This is my second F-150 and I will be back for another because of the excellent service. Keep up the good work!

bobrf

5 de ene. de 2016

I had a my MKS 105,000 maintenance service recently performed at Capital Ford. The service personnel were professional and friendly. The personnel explained what was needed and what would be performed. The service was completed on time and within the original estimate. Overall I was quite pleased the service.

Fran Pick

30 de dic. de 2015

Staff was very attentive and had my vehicle ready for me to get to work on time.

DonnaC

29 de dic. de 2015

I have only ONE thing to say about the Service Department ---THEY ROCK!Nothing else needs to be said.

LDG

29 de dic. de 2015

Went in for routine maintaince. In and out in a jiffy. Waiting facilities great also.

kevin nc

28 de dic. de 2015

store is always good at ford , haven't had any problems yet .

Carolyn "Lyn". Spooner

27 de dic. de 2015

My son surprised me with a beautiful 2016 Ford Fusion. Being someone who travels a lot, I am concerned about the quality of the people who service my car. Having been loyal for over 35 yrs to GM. I was astounded at how much I loved this car and bowled over by the genuine concern this Ford company afforded me. Thank you, Josh for making my experience with Capital Ford a pleasant one. And to the actual people who service my car, thank you!

DCP

24 de dic. de 2015

Greeted pleasantly by service staff, appointment time kept, received text updates on status of service, service time accurate as approximated, work completed to my satisfaction.

Jeannie

23 de dic. de 2015

Bought my 2014 Ford Escape from Capital almost 2 years ago. Have never had a problem with it, get all my routine maintenance with them. Would never consider another brand and as long as I get this kind of service I would never go to another dealer.

grandmabto

14 de dic. de 2015

Having the same service adviser since purchasing the car makes routine maintenance simple, and the service more personal.

The Magic Genie

5 de dic. de 2015

I have had a relationship with this dealership since 1990. I have always been treated as a special person by everyone that has helped me, either with a purchase, or for a repair/service on my cars. I can heartily recommend this company to anyoneat!Genie Lancaster

Christine

1 de dic. de 2015

I really like my service manager, Chris Royal. I feel that he really cares about me and my car and does what he can to make my life easier. Christine S.

BentleyNC

1 de dic. de 2015

The sales staff were very friendly and attentive while I was selecting a car. As soon as I arrived I was treated like the only customer there.

Sandra Floyd

1 de dic. de 2015

Positive experience. Josh Slack provides very good service and works with me on my schedule.

Leslie Block

29 de nov. de 2015

Have purchase at least 4 vehicles from this dealership now and have yet to be disappointed. Would recommend them to anyone. Thanks,

David L Greco

17 de nov. de 2015

Excellent purchase experience, very professional. Truck had one issue with it and the staff addressed it quickly and fixed it perfectly.

Rob Gerlach (Leadership Consultant)

15 de nov. de 2015

As usual, an outstanding experience at Capital Ford. I resent these surveys. i don't think them a reliable tool to judge your locations. They reflect a simple minded, control oriented management (I won't call it leadership). Please refrain from contacting me in the future. I'll give my feedback, personally, to capital Ford.

Me

10 de nov. de 2015

Plenty of coffee which is nice when the service takes longer than expected. Bought the truck there and have all of my work done here.

Jim Hug

9 de nov. de 2015

This is the best service center in Wilmington! Great people to work with, always friendly.

Don't Care

7 de nov. de 2015

Pleasing work done as promised and on time. Have nothing else to say.

KGHUFHAM

25 de oct. de 2015

Purchasing my 2016 MKX was a very wise decision. Not only is the car an exceptional vehicle with all of the latest and greatest "bells and whistles," the sales staff and service staff are both 5 star. I couldn't be happier!

Mary Ann

12 de oct. de 2015

The only problem I have is that my phone will not pair up anymore. I am sure you can get it to if I come by but it has been the time to get over there.

June and Al Lederle

9 de oct. de 2015

Although this was a routine oil change. Our 2015 Navigator was checked for all of the functions necessary to insure outstanding performance. We have been customers of Capital for many years and have purchased several automobiles that we exclusively use this dealership. The sales (George Burwell) and service staffs (Brian Hales) are outstanding folks and we will continue to take our vehicle to Capital for all of our automobile needs.

Richard Carbonaro

7 de oct. de 2015

A week ago I brought my 2015 Ford escape in for a re-occuring problem with the phone. the dealership was well aware of the problem. They made an appointment to bring the car in. It took about an hour to match all the on board systems and my cell phone. When I left everything worked fine and has been working fine ever since. Thank you Capital Ford, and all of the employees involved. Signed Gravy or sauce

Mrs. Pam Henry

26 de sep. de 2015

The sales staff and the service staff at Capital Ford of Wilmington provide outstanding customer service. They are extremely knowledgeable, friendly and go above and beyond to provide service. We purchased our 2015 Ford Taurus at Capitol and returned recently for service. Our next car will definitely be purchased at Capital Ford of Wilmington.

Steady Eddie

25 de sep. de 2015

A good service experience. My car was ready when promised complete with a fresh wash job. The service writer was professional, friendly and knowledgeable. All of the required services were performed in professional manner. .

Rachel Hewitt

7 de sep. de 2015

I am always treated so kindly there. They are always making sure my car is safe for me to drive.

NickNC

5 de sep. de 2015

The service representative was outstanding, professional, courteous, and very knowledgeable of my vehicle and the work needed to be done.

Paul T. Dewey

23 de ago. de 2015

I had to have regular service performed and transmission checked plus navigation.All was done in a reasonable time

Katherine H.

4 de ago. de 2015

I just purchased a 2016 Lincoln MKX. I couldn't have asked for better customer service as well as guidance when I ordered my car a few months ago. I am excited about doing business with Capital Ford Lincoln of Wilmington and looking forward to the same wonderful customer service for general maintenance and future service as I own this car.

msfullwood

3 de ago. de 2015

We were looking for a new SUV. We got an internet quote and made an appointment for a test drive. Capital Ford was very welcoming and not pushy. They were upfront about the price, and the incentives. They also let us have an over night test drive, which was truly very helpful on our decision.

Susan Parise

3 de ago. de 2015

The most wonderful service it have ever had at a dealership

Janet c

1 de ago. de 2015

Went off without any problems. Was taken on time and the car was done when promised.

Scott Wells

1 de ago. de 2015

We needed a particular set of features on the truck we wanted. When I saw the truck we wanted on the website I sent an email inquiry. Within minutes we received a response that included the best price we had found anyplace. Most dealers wouldnt even talk about price without us coming in, but with our work schedules we just didnt have hours to spend hashing out the details. This is how buying a new vehicle should be. Staff was professional and knowledgeable.

Rev. Wayne A. Johnson, Sr.

31 de jul. de 2015

Always an excellent experience. The staff at the dealership is always extremely nice and Chris and Joyce who handle my 2013 Navigator L are always ensuring that I have a loaner car while the vehicle is being serviced. I could not ask for a more nicer group of people to assist me with my vehicle servicing needs. Mr. Barbour also takes time to speak with me whenever he sees me. He never walks past me without saying: "Reverend, how are you?" I just love the Capital Ford/Lincoln dealership.

Rob in Wilmington

28 de jul. de 2015

From the time I walk into the Service Dept. until my serviced vehicle is turned over to me, I am made to feel like I am their most important customer. Of course, the maintenance service is always high quality and timely.

Patrick Stevens

24 de jul. de 2015

Walter Glover was very good, thank you.I liked the car and he worked very hard to get it done.The car is running great so the prep was done right.

Doris Young

14 de jul. de 2015

Had a great experience buying a new vehicle. Everyone was very helpful.

Marjorie S. Adkins

11 de jul. de 2015

Great experience as usual. The Service Department goes above and beyond for me every time.

jhauser203

6 de jul. de 2015

we bought two vehicles, one new and one used. The sales experience was ok, but it took 3 hours to get to F&I. They got me a great rate on the new mkt (which I love), but my beef is with the trade in allowance they gave us for a 2005 Toyota Solara. Nada trade should have been over $6000 and they would only give us $4000. Dealer response was basically that's the way it is. It just leaves a bad taste in your mouth.

Chuck Bourgeois

6 de jul. de 2015

we purchased our vehicle used from someone else and we are amazed at the level of service and professionalism. We will definitely recommend this dealership to others and in the future look to them for purchases.

Frank Gibson

5 de jul. de 2015

Excellent as usual. Prompt, attentive, complete, professional.

Art Graifer

5 de jul. de 2015

This is becoming very mundane, the service experience has always been exceptional.

Robert Martin

30 de jun. de 2015

My car is a 2014 Focus that had a factory clutch issue. When I came to tell them of my issue they were super. They gave me a rental car for two days while it was being repaired. The repair is excellent. It didn't cost me a dime. This is why I have bought Fords all my life. You get a great car, and you can depend on the dealership to stand behind you.

CLAYTON BEARD

26 de jun. de 2015

WHILE IN FOR SERVICE THEY ALSO DID AN UPDATE THAT WAS NEEDED FOR A RECALL. JOYCE WAS EXCELENT IN EVERY WAY.

James Ford Jr

22 de jun. de 2015

Just an easy buying experience. Knew what I wanted. Payed what I wanted for it. Well pleased with the whole experience.

April

22 de jun. de 2015

Excellent experience from start to finish at Capital Ford Lincoln of Wilmington, NC. My plan was simply to test drive a used vehicle, however, the salesman quickly found a deal that was awesome. Thank you.

Joseph Deering

22 de jun. de 2015

I purchased a new F-150 and the salesman who handle the sale was very professional and followed up on all issues as requested.

Robert Higdon

20 de jun. de 2015

I had my 2014 Focus in to be aligned. Lee I believe was his name did a great job. Thank you. I'll be back.

Christian Haslbeck

19 de jun. de 2015

Great Service !! ...................................................as always!

Lois Kelly

18 de jun. de 2015

Professional, timely and Josh Stack was a pleasure to work with as always

William Snellbaker

17 de jun. de 2015

Everyone was professional and got the job done. Yery likely to purchase a new Escape today from George Burwell today! Bill Snellbaker

James Westbrook

12 de jun. de 2015

The mechanic worked through his lunch period so I wouldn't have to wait as long. Everyone was very helpful.

Kenneth Nelson

12 de jun. de 2015

I have my trust in Keith Stephenson and J.C. .Edwards. The no pressure sales program was great. Donna Richardson also was very helpful. I went in not intending to trade that day. I am enjoying my Lincoln MKZ very much.

Kaitlyn C.

11 de jun. de 2015

I have never had an issue bringing my Mercury Mountaineer to your dealership within the past 6 years. I've always had over the top service and the technicians have always done a wonderful job. I'm sad to say that I did not feel that way this time. The technician was great and my car is running fine which I'm very happy about. The customer service on the other hand was troublesome this time. My car was towed and dropped off Sunday night and I had a scheduled appointment for 7:30am on Monday. I called at about 8:30am Monday just to make sure they knew my car was there and it was being worked on but the answers i got weren't very satisfactory. In this time I was told the person I was to talk to about my car would be Lee. I did not hear back from anyone the entire day until I called at about 2:00pm in which Lee didn't give much. I expect the technician to at least have some ideas of what could be wrong after having the car for 5-6 hours but there was nothing. I would have rathered hear wrong ideas then just were not sure. I then asked Lee if I would be getting a call by the end of the day with an updated in which he said yes. 6:00pm rolled around on Monday and I had no call. Lee did call me around 8:30 am on Tuesday and had a list of things wrong with the car. He said the parts wouldn't get in until Wednesday, should be done Wednesday evening. I was okay with all of that but annoyed I hadn't heard sooner. I also asked Lee if he could give me reasons of why these parts needed to be replaced and what happened and he said he did not know. I expect all of your employees to be a little knowledgeable or be able to call me back with answers which I did not receive. Wednesday rolls around, I get a call Wednesday morning saying something else in the car needed to be replaced but should still be ready Wednesday evening. This is where I think your business needs some revamping. Because I had not heard from Lee whether or not my car would actually be ready Wednesday evening, I tried calling. I called 7 times between 3:35pm and 5:00pm and I wish I was exaggerating. Not one call was picked up and my voicemail was not returned. This is extremely frustrating because I'm having to rely on others for rides for 5 days and I need to be on their schedule. At 5:00pm after I got off work I had someone drive me to the dealership because I needed answers regardless of whether it was ready or not. I walk in and my car just happened to be ready. I was absolutely furious to see 3 people at the service desk and nothing crazy going on that no one could pick up one of my 7 calls. I understand fixing a car can take time and there are a million variables that go into it but I did not feel that I was treated as I should have been. I spent over $1200 at your dealership yesterday and am still uneasy about how everything happened. I'm not sure that I will bring my car back here if something else happens.

beayondme

9 de jun. de 2015

I purchased my Ford Focus from Capital Ford of Wilmington. I have had nothing but perfect service experiences from this facility and for that reason,I encouraged my husband to get his Ford Escape from the same establishment. While one does not expect to have issues with a new car, things happen and regular service is a must. The service department here is top of the line. Chris has taken care of every thing from new battery in my key fob to new tires to regular service always with attention that makes me feel like we are family. I am completely happy with my car but it is the service department that seals the deal. I have not encountered a single person either in person or on the phone that was not friendly and helpful. Great Service! Great People!

Charlene Bradley

9 de jun. de 2015

I came in to see what was available and Layton Barefoot was awesome in his presentation of the vehicles that I looked at. He readily showed me what I could afford and I bought a Chevy Equinox! He is an excellent salesperson in that he was not pushy, but very friendly and knowledgeable about the vehicle. Thank you!

Walter Majeski

8 de jun. de 2015

The service was outstanding! Your rep Joyce was conginal, knowledgeable, and professional. Joyce is a asset to your dealership.

Terry Watson

7 de jun. de 2015

They staff are efficient, prompt and courteous. Second Ford from Capital and have been driving a Ford since early 90's.

Arie Pickett

7 de jun. de 2015

Awesome! Greatest place to buy a ford! Always a good experience. Great customer service!

Ronald Johnson

5 de jun. de 2015

we drove a couple of cars and selected the Escape Titanium in about an hour. Hung out for another 3 hours while the finance people were doing reams of forms to sign (it got to be late enough the guy had to hurry through the forms without explaining them) and the service people were "cleaning " it up.Good thing the sales person and the customer service lady were a good conversationalist.

Frances Piccininni

5 de jun. de 2015

I brought my car in for maintenance, oil change and state inspection. Staff was courteous and knowledgeable.

Rosa Galloway

5 de jun. de 2015

It was ok a little disapointed with the setting ofthe oil being recorded, other than that everything else went alright.

Shirley Horn

3 de jun. de 2015

Everything went well. Everyone was nice and friendly. The oil change did not take too long a little over an hour. I was shown a beautiful car that could not be turned down which I came back a week and a half later to buy.

William Lennon

2 de jun. de 2015

We bought an Escape. Everyone at the dealership was soooooooooo nice and helpful. We left very satisfied. Our extended family loves our "new car", especially our teen granddaughter. Hope we can keep the car. If it turns up missing, at least we know where to look. Our experience at Capitol Ford was outstanding.

Joyce Roloff

2 de jun. de 2015

The most exceptional , outstanding car dealership I have ever had the great opportunity to deal with!! Friendly, professional going to no limits to make me satisfied. I thank you all for a job WELL DONE!

Patricia Hobbs

2 de jun. de 2015

Just there for an oil change usually I just leave the car and come back had to wait this time but it was quick and easy. Job well done.

Robert Pavlik

1 de jun. de 2015

We realize that we bought a used vehicle and had a couple issues right off the back even after being serviced and they took the car to Mercedes dealer and are even taking care of the issues . Biggest kudos because you really probably didn't have to do any of this . Big Thank You Again

Tristan Merediz

1 de jun. de 2015

Chris Royal is always friendly, helps me to space out required services to balance out expenditures, and the courtesy shuttle service is great.

Mark Stellfox

1 de jun. de 2015

Brian Hales is a great service advisor. He always keep me informed of what's going on with my truck and what to expect on next visits.

Michael Wiseman

1 de jun. de 2015

We could not have felt more comfortable than with Layton Barefoot. He worked to find us the car in our price range and spent time explaining all the pieces from the lease to the new car. We visited 3 different times before deciding and he was very patient and welcomed us each time. A great experience for first time car owner!

Roger Kersey

30 de may. de 2015

On time and told me the next service interval. Service manager that I began with appeared to be very new. She seemed to not completely understand check in. Other managers saw that she was struggling and assisted her.

Catherine Lytch

30 de may. de 2015

Excellent and friendly service. Knowledgable of the vehicles and listened to our needs and wants.

Linda Goodman

30 de may. de 2015

2015 Ford Focus. Service was great, staff great and courteous. Very helpful in offering finance options.I was shopping for a used car. I suggested I get a new one since I will be retiring soon. No pressure, salesman only showed me cars that would still be within my budget at my request. I was not shown a new car at the beginning. It was only on my request.

Pamela Henry

29 de may. de 2015

We purchased a 2015 Ford Taurus. We received a good deal on the new car and our trade in (2001 Mercury Grand Marquis). Paul Smith and Brandon Fresia provided outstanding service on our purchase and trade in. Brandon was extremely patient and fully explained all the new features on our car. Brandon was so nice to deal with that we plan to purchase a new Ford F-150 next year and we will only make that purchase from Brandon and Paul. We shopped several dealers in North and South Carolina and prices were competitive. Capital was $300.00 over another dealer, but we decided to purchase our new car at Capital because of Brandon and Paul. We have never had such a pleasant experience in purchasing a new car. Our sincere thanks to Brandon and Paul.

Donna Lanier

29 de may. de 2015

My car had to have the transmission replaced. I had no spare car and a loaner was provided for me at no cost. While they were working on the car, they found a couple of other things that were going to need fixing and they were done at no cost. Chris Royal kept me abreast of the status of my car (it took a bit longer than they expected). When I picked up my car, it had been washed. Chris was wonderful to deal with, very helpful. My car has driven great since I got it back. I have no complaints at all about the service. The only negative thing was your software/computer used to read cards and verify checks was changed during this time and it didn't work when it was time for me to pick up my car. I had to go by the bank to pick up cash for the bill. But it was a minor inconvenience. You don't always have control over things like that. My experience made me glad for taking my car to Capital Ford for most all of my service needs.

John Goodrow

29 de may. de 2015

YOUR STAFF IS ALWAYS VERY HELPFUL. I DID REQUEST ONE THING THAT THEY DID NOT DO. I HAVE A NOTICE THAT TURNS UP ON MY SCREEN. IT SAYS IT IS A DISCLAINMER. I CHECK THE BOX TO AGREE BUT IT KEEPS COMING BACK OVER AND OVER. ITS ANNOYING. I HAVE ALWAYS BEEN VERY SATISFIED WITH YOUR SERVICE WORK. THANKS SO MUCH !!!!!

Kelly Trujillo

29 de may. de 2015

I have had my car here several times over the last year for the same problem. CAPITAL Ford is waiting for my warranty to run out before they fix the problem. I have tried contacting my service rep and as I imagined no return call has been received. I don't feel as though this is fair because I'm paying for the warranty in my payment every month. Yet they want to fix things that aren't coveted under warranty but won't fix the one complaint I've had which is covered! Terrible customer service. I work in retail and have to make things right for the customer in order to gain their trust. I won't ever buy another car from Ford and neither will my husband because I won't allow it. Lubricating my tie rods obviously isn't working can you try replacing them!

Kathleen Rankhorn

25 de may. de 2015

car was ready when promised. Clear and detailed explanation of all that was done. Just wish it wasn't so expensive but understand why it is. Like the rewards program incentive to return.

Leslie Jacobson

25 de may. de 2015

My 2012 Lincoln MKX had the brakes fail on an important highway in Wilmington. My service rep Chris Royal had me pull off to a safe place and he literally rescued me with a loaner. He saw to it my car was taken to the dealership and repaired. Can't speak highly enough about the excellent quality of service Chris provides.

William J. Hart

23 de may. de 2015

My Service Rep, Chris Royal, was responsive and pleasant. The routine servicing was accomplished at the date and time agreed. A minor repair of windshield wiper assembly finished. A problem of minor vibration was diagnosed and described as annoying but not a safety issue. May have to address at some future time.

Sandra Strickland

22 de may. de 2015

Best car buying experience I've had thus far. The salesman wasn't pushy, knew the product, and delivered the car I wanted.

Patrick Carroll

21 de may. de 2015

I appreciate the fairness and manner in which I was treated. My truck experienced some challenging repairs and your staff did not give up until the problem was resolved. Chris Royal was very helpful and kept me up to date. I have purchased 2 vehicles from you and have felt I was treated fairly. I appreciate your no pressure sales approach. Thanks. Your integrity and customer service is much appreciated. Sincerely , Scott Carroll

betty garrett

20 de may. de 2015

I always take my Escape to Capital Ford for examination before I go on a trip.They are thorough and efficient !!! Great company

Nunzio Litterio

20 de may. de 2015

The best over all Ford dealership I have ever been to. I have been driving Ford cars for over 50 years!

Kelley Freeman

18 de may. de 2015

Great customer service. Friendly staff and quick turn around time.

Sandra Matthews

13 de may. de 2015

Service on time as promised with all work done. We are very pleased WITH Capital Ford. We recommend Capital every time. Thanks for being so great.

Brigitte Sheppard

13 de may. de 2015

I have a 2010 Ford Escape. The service staff was very friendly and helpful. Service was performed in a very timely manner.

Barbara Blandine

12 de may. de 2015

great people and fast service as always - was in and out like promised

Kevin Clamser

11 de may. de 2015

great their always good and take care of all the problems I have with the truck

Gaylord Kraus

11 de may. de 2015

I was taken care of promptly at the tinme of my appointment. the service was performed quickly and the service manger, Cris Royaal explained to me what they ahd to my car and I was pleased.

David Andress

11 de may. de 2015

Staff was quick, efficient and accommodating as always, service was great and was back out in a short period of time.

John Dubitsky

10 de may. de 2015

The repair service and constant updates were Excellent. I will let everyone I know about this treatment.

Carol Cossette

8 de may. de 2015

The customer service is great from my client care professional to the technicians who work on my car.

William Sisk

8 de may. de 2015

Brian at Capital Ford Wilmington is highly knowledgeable, friendly, and helpful in all respects. It is a pleasure doing business with Brian. My 30,000 mile service was performed exceptionally and on time. Thank you!

Very pleased customer!

7 de may. de 2015

Had my service completed ahead of schedule. Excellent; thanks.

Frances Pickler

6 de may. de 2015

As always, the service was excellent. I was given a loaner while my MKT was being serviced. My personal contact, Chris Royal, was extremely knowledgeable, very informative and extremely courteous. Chris has been my go-to for a number of years and has always been extremely helpful and goes out of his way to accommodate my needs.

Linda McConatha

6 de may. de 2015

We purchased a 2014 Ford Escape and we love it! It is a comfortable ride and great viewing to see what is coming. The back up camera is wonderful! My husband took the car for servicing and he was happy with all that was done.

Bradford Walker

5 de may. de 2015

I called to make an appointment for service, expecting to wait until the end of the week for the appointment. Brian said that if I had time, he could work me in that very day. I went right over. He even arranged a car for me to drive while my truck was being serviced. I appreciate the fast, efficient service. Brian is friendly, happy, and knows what he is doing. It was an excellent visit for me. My truck liked it as well.

Wilhelm Christophersen

5 de may. de 2015

Brian Hales Capital Ford's Service Consultant has and is helpful in ensuring that my Ford Escape is maintained in an excellent condition. I have no concerns when I leave for an extended road trip. Brian and the folk in the service department are honest, professional and are there to ensure my safety.

Rachel Hewitt

4 de may. de 2015

I am new to Wilmington and I was very worried about buying a car. So I talked to several members of my church and my daughter and son-in-law. One member of my church had bought from Capital Ford and recommended me to see George Burwell. I went to him and I felt like I had found a friend. As I picked out a car and we were finalizing everything, my daughter called and told me my son-in-law had bought his Ford truck there. George was the person my son-in-law had bought the truck from. Wow this was great. George was fantastic and was so very helpful. Thank you to all who have contacted me about my experience with Capital Ford.

Robert & Joyce Webber

30 de abr. de 2015

It didn't take all day to go threw the paper work and get out. The sales man was helpful and knew the car and told me all about the stuff in it. My car is a 2015 Ford Fusion and a pretty color not just white or black , it drives real nice and a smooth ride. The more I drive it the more I like my car , I didn't think I would ever go back to a car again , but this has got me. I'm glad I decided to test drive it. Thank you, Joyce Webber

Tom Messer

29 de abr. de 2015

The service desk personnel are professional and kind. Service is excellent.

Clay Greene

29 de abr. de 2015

Purchased a 2015 Ford Explorer. Sales Manager and sales associate who worked with the wife and I where very professional, polite, courteous, and knowlegable on the vehicle. There was no undue pressure to purchase a vehicle from this location which was greatly appreciated and probably ultimately sealed the deal. The finance manager we worked with was extremely helpful and worked to help achieve the best rates. Thank you.

Sandra Mcneil

29 de abr. de 2015

The Wilmington Capital Ford service department has a wonderful staff who are always professional, friendly and helpful without being pushy. They give information about what your vehicle needs so you can make an informed decision, but never do they come across as "selling". This is what keeps customers coming back. A class operation that can be a model to all automobile dealerships' service departments.

Philip Posey

29 de abr. de 2015

Really liked the 2015 Ford Fusion and it had really good rebates. The finance department did a great job getting us approved and dealing with trade-ins.

Shameka Shaw

29 de abr. de 2015

my sales person Paul Pridgen was wonderful he made sure i got the car i wanted he did not rush me he allowed me to be me Good Job Paul...everyone else was so wonderful

Lloyd Prince

28 de abr. de 2015

Every thing went as planned. The early check in was easy and fast.The work was finished at the time it was promised.The staff was very helpful and friendly.The price was fair.I am very pleased.Lloyd P. Prince

Joan Wilborne

28 de abr. de 2015

I purchased a Ford Fusion from them. The only complaint I have is being told that my balance from my other car that was totaled will be rolled into the new car balance so I would have one car payment and with that my payment will be in my price range. After reviewing the contract it was not included and I still have the other balance to pay. I know I know never believe what is promised just what's in writing....

Barry Coyle

27 de abr. de 2015

Typically excellent service. Routine 40,000 mile service that started on time and finished expeditiously and professionally while I waited in your excellent visitor area. Very pleasant, helpful and professional staff. See you next time!

Jon Cottrell

27 de abr. de 2015

2014 Ford F150. The whole experience was an absolute joy. We were afforded the opportunity to browse the lot without being pressured. When we were ready to look at our vehicle Bob Jones made our decision extremely easy. He knowledge and people skills are exemplary. All staff we interacted with were extremely friendly and professional. I will not hesitate to recommend your dealership.Thank you,Ked (Jon) & Julie Cottrell

James Dunnagan

23 de abr. de 2015

They were very helpful....even without an appointment Jay was good to deal with.. the work (repairs) are good..Good service Thanks

Michael Chihill

21 de abr. de 2015

I was able to get my vehicle inspected when I needed on short notice.

Mary Spencer

21 de abr. de 2015

every one was very friendly and helpful we are always pleased with the service

Vince Pedraza

20 de abr. de 2015

Joyce is an excellent service manager and I always ask for her, I trust her.

Albert Lederle

20 de abr. de 2015

Fixed a factory flaw....could not have asked for better attention. Very satisified.

Edward Taylor

20 de abr. de 2015

Everything happened just like I was told. Repairs were done on time. Everyone was pleasant, and so far the work seems to be very good.

Michael Cottle

17 de abr. de 2015

Our sale person Matt Allen was GREAT! Not only was Matt willing to answer all our questions (if he did not have the answer he found it). He was right there with us. Through the whole process. Matt sat with us and talked with us. He was not off playing on his phone or talking to coworkers unless it had to do with your auto. He even offered his personal number if we had any questions later that night after the dealership was closed. He offered for us to call or text him at home, after hours. That is some true customer service! he was polite even when the answer was no to questions we had. He did not treat us like second class customers. We felt that we were important to Matt and the dealership as a whole. Eric was great in getting us approved for not only one but two autos. We bought ours on Wednesday night after going to the dealership on Tuesday at about 8:05 PM. Matt came back and talked to us. Mr Keith was great and willing to stay and talk with us as well. Mr. Keith offered to let us take the truck home over night and drive it the next day. Just to have it back by 7:00 PM. We did this and bought the truck. The next day on Thursday we took out daughter into the dealership to speak with Matt. She ended up with a 2015 Festia. Thank you Matt Allen, Keith and Eric for all your hard work!

grandmabto

17 de abr. de 2015

Service as promised, staff courteous and helpful. Arranged for drop off and pick up that couldn't have gone more smoothly.

Laura Chambers

16 de abr. de 2015

Ms Joyce is awesome. She's always more than helpful with a smile whether I walk in or have an appointment.

Vincent Chirdon

15 de abr. de 2015

Everyone was friendly. the sales people were casual, not pushy. enjoyed this experience

George W Hines

15 de abr. de 2015

Servicing of our 2014 Ford Escape at Oleander Dr was PERFECT! Couldn't have been more efficient or complete and was certainly appreciated. George & Edith Hines

Erika Hallerman

15 de abr. de 2015

Jay was knowledgable and very helpful. He answered all of my questions and had my car ready when it was promised.

Maurice Stanley

15 de abr. de 2015

We bought a 2014 Ford Taurus and so far we are very happy with it. This is our 3rd Taurus to buy from the Ford place on Oleander. Our sales consultant was T. Muhammad. He worked very hard to get us a good deal, and he was kind and helpful. Glana and Maurice Stanley Wilmington, N.C.

Linda Keen

13 de abr. de 2015

The service on my MKZ was very prompt. I was given a loaner car to drive while mine was being repaired.The loaner was ready when I took my car in. I always get the best service at Capital Ford.

Vernon Mills

13 de abr. de 2015

Service was quick and all requests were completed.

John Scheckler

13 de abr. de 2015

My wife and I took a day off from work to search for a used car. We drove all the way to Greenville only to find a car we'd been looking at online was far worse than we'd been lead to believe. After searching several car lots in Greenville and hearing many promises we returned home exhausted around 5:30pm. After resting a bit we decided to check out Capital Ford on Oleander Drive here in Wilmington. We were on the lot five minutes before we spotted a vehicle that met our needs. Although salesmen were around we weren't hounded and immediately harassed as we'd been at other lots. I saw a nearby salesman (Paul Reish) and spoke to him about our needs. Paul got the keys and the Carfax report for the car immediately. We did a walk around and test drive and were very pleased! The trade in value they gave our old car was more than fair and we drove out with a very nice vehicle for a great price. I highly recommend Capital Ford of Wilmington!

Kate Schriml

10 de abr. de 2015

The service was good. The staff was excellent and very helpful. I would have liked a shorter wait but overall it was great service.

Shannon Krier

9 de abr. de 2015

Very courteous and helpful staff. Very quick but thorough service.

Joe Mather

9 de abr. de 2015

Chris Royal was the first person that I met at your dealership. He was very professional and understanding of our situation. He displayed true empathy for our situation, we're on vacation. He's a true asset to your dealership . Also there was a lady, sorry I did not get her name, who took care of moving our vehicle around was also very pleasant.

Walter Andrews

7 de abr. de 2015

Over the years, Joyce has provided excellent service on our vehicles

Kris Stamm

7 de abr. de 2015

Staff was very friendly. Services were performed in a timely manner.

Ellen

7 de abr. de 2015

again I was treated fairly and kindly. I recieved a rental for the weekend due to a part order.

Fran Lucas

2 de abr. de 2015

Customer care Lee was able to accommodate my needs on an emergency basis (flat tire), and in a timely manner

Stephen Euler

1 de abr. de 2015

2015 Mustang GT from J.C. Edwards. No regrets.New car orientation was done very well by Justin Dupree.

Sylvia Quinn

1 de abr. de 2015

Our service at Capital Ford is he best. Always smiling folks giving clients up to date information and the necessary requirements to keep our car running safe and smooth. Our Fusion is now 6 years old and still like new do to the quality service at Capital Ford. We have never had a problem with a need for after service. We always recommend Capital Ford.

Harold Michaelis

31 de mar. de 2015

Purchased a 2015 F-150 today and had my MKC serviced for a recall and oil change. Always the best service anywhere. Thanks to my salesman J.C. Edwards and my serviceman Brian Hales for bringing me back time after time.

Robert Horning

31 de mar. de 2015

I traded my MKC for a MKZ with out any problems. This car fit my needs much better and there was no problems with the exchange. I truly and pleased with the treatment and prompt attention at Capital Motors Wilmington, NC.

Kelley Ozogul

31 de mar. de 2015

Everyone was very nice in trying to find out what was wrong with my car. Even sent it to Nissan where the problem was found and fixed! The fact that they picked me up from work and took me to my car was amazing! Thank you so very much for treating me like I mattered!!!

Lynda Edwards

30 de mar. de 2015

The experience with Bob Jones was wonderful. I received a generous value for my trade and I couldn't be happier with the interest rate. Once we came to an agreement, They prepared the documents swiftly and I was in and out of the dealer ship in no time. My new Edge is exactly what I wanted! I am thrilled with my new car and my buying experience. Thank You!

Varun Kumar

28 de mar. de 2015

Purchased 2015 Ford Mustang GT Yellow. Had one of the best experience while purchasing a vehicle and everyone was helpful especially Brandon who was my sales guy. Everyone walked through the details and gave a good pricing as well. I would definitely suggest Brandon and Capital Ford to my friends and family.

Deon Mcghee

27 de mar. de 2015

I purchased a 2014 Taurus in June. My recent visit was for routine maintenance. Check-in was quick and simple. The staff was very polite. I was pleased not to have to spend much time in waiting.

Ellis Mcelroy

27 de mar. de 2015

The quality of your work is excellent, very professional. My car maintenance was scheduled to meet my needs and the work was completed on time. Unfortunately, I have difficulty paying for most routine work at your fee schedule.

Sandra Ripley

27 de mar. de 2015

Service is always professional and complete. Always feel my Fusion is in the best shape possible when I leave. Someone greeted me before I was even out of my car. Wow!

William Mclauchlin

26 de mar. de 2015

Great service from start to finish. I would definitely return for another purchase

Sally Gerboth

26 de mar. de 2015

Always excellent service!! Chris Royal is always so professional and helpful!!

Roy Andersen

26 de mar. de 2015

Always great service!!!! The usual 5,000 mile oil change and rotate tires.

Robert Justice

26 de mar. de 2015

Staff was wonderful and helpful. Great place to purchase a car.

Nicholas Gainey

24 de mar. de 2015

my salesman ray mercer was very professional and did his part extremely well

John Lovett

24 de mar. de 2015

when I came in for the tag inspection, I advised of a driving problem. When I picked it up and left the problem was still there. I took it back and had the service adviser drive it. Seems I had a tie rod problem and the mechanic did not test drive to see what the problem may have been. Only did the inspection. However, problem was corrected after I left the car overnight. Matthew helped me very well.

Barbara Smith

24 de mar. de 2015

Was very disappointed to find out our "regular" associate had been transfered. We had built a very good rapport with Chase. Jason did step in and handled things fine. He just isn't Chase.

John Bauerlein

23 de mar. de 2015

The staff was extremely helpful. (Here are the remaining characters you stupidly require in this survey. I will not take surveys in the future that require a length of comment in order to submit.)

Michael Page

20 de mar. de 2015

Professional, friendly and thorough! Appreciate the service!

Norma

20 de mar. de 2015

My Flex was serviced at the appointment time,quickly and efficiently.

James Hall

20 de mar. de 2015

Was very satisfied with service from all of your associates involved. We arrived late at your dealership knowing that we were probably not going to be able to come to a decision on what to buy because of the timing. Your folks never let on any at all that they were being inconvenienced by staying well past your closing time. For this I thank your dedicated staff for making us feel so welcome at your dealership.

BlondJuan

19 de mar. de 2015

I did not like that there were only a few vehicles on the lot part of the O O O deal on leasing.I also did not like that the sales rep tried to help me and his boss came out also. That was a little pushy. I was so upset that I wanted to leave immediately. We only stayed about 15 minutes. The sales manager talked to us about 10 of those minutes and we really just wanted to look at the cars.I am not happy with my lease purchase at all. It is a nice car and will do for 3 years but it is way out of my price range and I don't feel I got to see all the options on the lot.The only reason why I am recommending the dealership to others if they ask is that this dealership was the least pushy out of the three that I visited. I really liked the 0 0 0 deal also. (You should never have to put money down on something except for a house.)Both salesmen were helpful in answering my questions. The sales manager just needs to stay away so buyers don't get discouraged.

Gary Shirley

18 de mar. de 2015

Staff was very helpful and the service was great. The people were very nice and waiting room was very clean. The hostess would come around and ask if there was anything that she could get us. which I thought was verv nice.

Larry Sandwisch

18 de mar. de 2015

2013 certified pre-owned escape, fully loaded .staff worked hard and very friendly explaining all the functions of the car

Weavette Coleman

18 de mar. de 2015

As always my service representative, Josh, was great. The problem was taken care of quickly.

Dorothy Sapp

18 de mar. de 2015

Excellent place and service and the people are very accommodating

Matthew Gilbertson

17 de mar. de 2015

Very helpful and worked quicklyThe employees were very friendly and took good care of me

Roger Kersey

17 de mar. de 2015

Sales and service great at dealership. I am a little concerned about the vehicle. I have had to bring it in three times for mechanical issues which seem to be manufacture related. You guys have been good, but why am I bringing it in?

Frank Bisselink

12 de mar. de 2015

Chris Royal was a pleasure to deal with, he stayed in contact with me during the time of the repair, and kept me up to date on all info regarding my repair,insurance and rental car.Thank you Chris!

Margaret Willetts

11 de mar. de 2015

service rep was great great personality. car waiting was not late for work. service great. five stars on everything

Dennis Walsh

11 de mar. de 2015

Looked online for the Transit connect. Your dealership contacted me. We set up a time to do a test drive. We negotiated a price and you made it very simply. I own a business and do not have a lot of time during the day to be away from it. It was great to deal with the sales team who made my decision easy and experience great.

Linda Keen

11 de mar. de 2015

I had excellent service when my 2008 MKZ had to be towed in last week. The tow truck was late arriving,but Chris in the service dept. at Capital Ford assured me that he would be there when we arrived.Not only did he wait until 7:00 PM, but had a vehicle ready for me to drive when we arrived. The next day,as soon as he knew the problem with my MKZ, he called me and gave me all the details. I will useCapital Ford in Wilmington for all of the service work on my vehicle.

Katie Whiting

10 de mar. de 2015

Before I decide to buy my Ford Focus I test drove many cars and talked to most of the dealerships in the affordable range. Ford was the only dealership that made it less of a commissioned sales place and more of a family friendly buying experience. I was in a difficult situation and am glad I was able to find my perfect car.

Kelley Freeman

10 de mar. de 2015

Was involved in a minor accident and had my vehicle repaired at the body shop. Vehicle was repaired in less than a day and returned clean. Excellent customer service experience.

Stephen Lind

10 de mar. de 2015

I was trying to decide between a car or a truck. Capitol Ford helped me figure out which would be the best for my lifestyle and made the experience super exciting. I love my new F150! Whenever my girlfriend needs a new car we will definitely be returning to Capitol and especially George and Kimon.

Peggy Price

9 de mar. de 2015

I have a 2011 Ford Taurus. I went in for an inspection. They immediately checked it for two recalls and fixed those as well as helping to make sure my bluetooth was installed correctly. Great place so far (I have only had my car a year)!

Williams Family

9 de mar. de 2015

They perform task quickly with perfection. They answer all my questions and even checked vehicle for other issues and informed everything was performing as expected without anty problems.

Bonnie Page

4 de mar. de 2015

Quickly able to get appointment to get vehicle repaired. I was pleased that the vehicle was repaired correctly the first time. Joyce Stanley, the service consultant, was friendly, knowledgeable, and had excellent communication skills. I pleased when vehicle was ready when promised.The technicians who repair vehicles have always done an outstanding job. The excellent service department is one of the major reasons I continue to buy Ford vehicles.

Gerald Delts

4 de mar. de 2015

I came for a Left Side Fog lite out on my 2014 F-150 and Mr. Chris Royal rendered "Outstanding" customer service and Please, Please express my sincere appreciation to Mr Josh Barbour for having a customer service representative that cares about the customer. I had another important meeting to attend and he had his service technician correct the problem in the amount of time allocated to ensure I was able to attend my meeting. Thanks Chris. Gerald Delts

Brian Holifield

3 de mar. de 2015

Always great service, staff is very friendly and helpful.

Rhonda Henry

3 de mar. de 2015

Paul Pridgen was very helpful and knowledgeable of the vehicle. I typically have an adverse reaction to car salesmen and the way they hover and attack you from the moment your car enters the lot (ie. Jeff Gordon). Paul was not at all like that. He was very personable and sincerely interested in answering all of our questions and educating us on the features of our new vehicle. Donna Richardson, Showroom Host, was also very helpful, courteous and sincere.

Margaret Arsenault

3 de mar. de 2015

Work was done correctly, on time and at the price quoted

Richard Brocchi

2 de mar. de 2015

As usual the service staff,led by Chris Royal, on this visit did a great job in taking care of me and my car. Thanks to all of the service people at Capital Ford

Dianna Shepherd

2 de mar. de 2015

2014 Focus......the service was excellent so was the staff. Thank you

Skip Butler

1 de mar. de 2015

Service Manager or assigned Service Representative knows our family and our vehicles. The services individuals and team are very friendly, knowledgable and helpful in diagnosing the problems and proposing the appropriate solutions. They present for review but do not over or up sell things that we do not need. They look for ways to save us money with the Ford Advantage and seasonal specials programs.

Carolyn Yates

28 de feb. de 2015

I purchased a 2015 Escape this past week with the awesome help from John Kozak. Service was great. John was extremely helpful in getting me into the perfect vehicle that suited my needs - thanks!!

Jeffrey Lester

27 de feb. de 2015

Chris went above and beyond for the services performed on my car.Thanks again for everything. Excellent all the way around!!!

Terry Blankenship

27 de feb. de 2015

Good service Work was well done. people were very helpful.

Edgar Rivenbark

27 de feb. de 2015

The service dept Is top notch! Chris Royal is my consultant and very professional. He keeps me informed on what's needed,if it's due but not really needed, he will tell me. I appreciate that and can't speak enough about the level of efficiency in which he works! This guy is an asset!

Jeffrey Wilson

26 de feb. de 2015

Great experience from start to finish. Our salesman Matt was great. Very knowledgeable & courteous. He did workups on two different vehicles and fielded our numerous questions. Billy was also great. He went out of his way to find us the color Fusion we wanted with our preferred packages. Overall, was a very stress-free experience. Would definitely recommend Capital Ford of Wilmington to anyone.

Barbara Olsen

25 de feb. de 2015

I purchased a 2015 ford explorer from Shane Constantine . He was the most helpful salesman I have ever experienced in buying a car. He took time to explain everything to me and helped me to decide on the best car for my needs. I highly recommend him as a sales person. The rest of the staff were friendly and helpful as well. I was impressed with my whole experience there. Barbara Olsen

Vickie Brown

24 de feb. de 2015

The service was very good. have been going and having my 2008 Escape serviced at Capital Ford Wilmington, N.C. Oleander Dr. Location since I purchased new. Am satisfied with our service Rep

Jean Speight

24 de feb. de 2015

My tags were due to be renewed this week for my 2014 Escape & I realized that I have not had it inspected. I called the service department & they were able to get me scheduled the same day! The staff was very nice & my car was taken care of in a reasonable amount of time & I still had time to make it to the Dept of Motor Vehicles & get my tags. Thanks!

Paul Holt

20 de feb. de 2015

great service reps,great service tech,all is good. All we need now diesel service at oleander site in Wilmington,NC

Gracie Mclarty

20 de feb. de 2015

Service was great, and my car was clean! I appreciate the staff and their concern and promptness with my car.

Brian Richard

20 de feb. de 2015

Great service,great staff so professional, love love this place!! As much as I love my new Lincoln

John Blasko

20 de feb. de 2015

Chase Stout is my service agent and does outstanding job and provides excellent customer service experience with me . Chase provides all the information needed to fix my car with recommendations on service issues Chase ensures that I have transportation to and from my home when it is necessary to leave my car for service Both cars my Lincoln MKS and Ford Mustang were purchased at Capital Ford of Wilmington.

Betty Moore

20 de feb. de 2015

Josh/Chris made me feel so important and that they wanted to provide the best service. I am very thankful for that with they have so many customers that I am important. The service on the car was great. Josh mentioned to me about the things my car was needing due to the miles but unfortunately I can not afford it right now. I care that they care and want my car to last as long as possible. I always look forward to seeing everyone when I come in. First name bases with several of the CSR. Thank you Services Department on Oleander Drive in Wilmington, NC

Michael

19 de feb. de 2015

I just Purchased a 2014 F150. Shane provided awesome customer service by making sure this vehicle was the vehicle that met my needs.

Daniel Matthews

19 de feb. de 2015

Chase was my service advisor and had all of my issues addressed down to my vehicle loaner during the work completion! Very satisfied!

Phyllis Covell and Richard Covell

19 de feb. de 2015

I took my 2006 Ford Escape to the Ford garage for a check of the brakes and a recall item. I was met by a very useful greeting group and was taken to the service advisor. He listened to my concerns and told me that they would look at the car and call me back with a cost estimate and the length of time to repair the peoblems. He arranged to have me taken home to await his call. I was pleasantly surprised that no one commented on the age of the Escape, especially since it only had 355000 miles on the clock. Everyone at the garage was friendly and ready to their job. The work on the car was done right the first time! I would rate the whole event as "exceptionally superior!"

Matthew Fann

18 de feb. de 2015

Super staff and great work Chris and Bryan are our go to guys and they always make us feel apart of the Ford Family.

Anna Lisenby-fann

18 de feb. de 2015

Chris and Brian are the best and are always there to help us get the answers we are looking for. Great Job Guys!

Maudie Tucker

17 de feb. de 2015

This is the third vehicle that my husband and I have bought at capital. The service team is exceptional always greeting me by name. A loaner is always ready if I need one and they communicate through out the process I am not surprised with bills I don't expect. The service managers are the best and my expedition is ready when I need it. I depend on my truck and the service team that keeps it in top shape I only drive ford's and the service is part of that.

Ashley Britt

17 de feb. de 2015

Brought my 2015 Escape in for an oil change! Had a great experience! Would highly recommend Capital Ford to anyone and everyone! :)

Tricia Ballatore

16 de feb. de 2015

Tom Johnson was my sales man. He did a great job . The body shop fixed some issues on my truck and they did a great job as well. Experience was great...

Katarina Hays

13 de feb. de 2015

New employee Justin was excellent and a true asset to your dealership due to his courteous and easy going demeaner. Wish all sales ppl were more like Justin...!Great 1st experience dealing with Ford and Capital Ford! Staff was all great.

Donald Hardison

13 de feb. de 2015

Joyce Stanley does an excellent job taking care of my vehicles. She always keeps me informed of the process during my visits.

James Deaton

13 de feb. de 2015

Joyce was great. Everything was great. Staff is excellent.

Catherine Cobb

13 de feb. de 2015

Ford Fiesta - Service was great. I scheduled an appointment and was taken right in. I only needed an oil change. I also met with the tech person. He was able to pair my phone and show me how it works. Good experience.

Russell Wroblewski

13 de feb. de 2015

Chase went above and beyond to get my truck done for me. He is a great asset to the Ford Company.Chase is a great advisor and does his job 110 percent everytime.

Donna Biggers

13 de feb. de 2015

I always work with Joyce Stanley and she is wonderful! She goes above and beyond I helping me.

Walter Majeski

11 de feb. de 2015

As always your your staff especially Chase have been very professional & conginal.

Mary Saelens

10 de feb. de 2015

Chris has always helped me when I have my car serviced and he is always professional, patient and answers all of my questions. He also goes out of his way to help me with any information I need, since I am single and want to be sure I am doing all that I can to take care of my vehicle.

Greg Bowman

10 de feb. de 2015

Top of the line service and a GREAT staff. Fast service. Wonderful explanation of potential services needed in the near future.

Pamela Sholders

10 de feb. de 2015

2013 Ford Edge. Oil change and inspection. Excellent service. Excellent staff.

Gerald Dunn

10 de feb. de 2015

Kimon davies was very helpful, informative and patient in the search for my F-150.

William Maurer

10 de feb. de 2015

Our sixth vehicle purchase was the reason we keep going back! Always a great experience.

Sandra Floyd

9 de feb. de 2015

The service rep. is always willing to work with me to get my car serviced and me back on the road quickly.

Donald Winslett

9 de feb. de 2015

in and out, it was fine. I appreciate the thoroughness, but also the efficiency. thanks.

Bette Willis

9 de feb. de 2015

Chris Royal went out of his way to assist me by lending me a car (while mine was serviced) for the day and even offered to allow me to have it over night due to my schedule. I didn't need it but that was very helpful and reduced my stress a great deal that day!

Joseph Kubany

9 de feb. de 2015

The service department does a great job of getting my 2012 SVT Ford Raptor warranty repairs completed quickly. They are always helpful and honest regarding service and repairs. Thank you!

Anita Ward

6 de feb. de 2015

Josh is extremely polite and helpful. He is knowledgeable about the business, able to answer questions with accuracy and timeliness. I enjoy working with him and John Cusak. We bought our Flex from him and we are getting ready to buy a new van from him. The Ford service department is very friendly and eager to help. Thank you, Capital Ford!

Roger Johnson

6 de feb. de 2015

Capital Ford is by far the best Ford dealer I've encountered over the 17 years I've been driving Fords. I just moved to North Carolina from Ohio, and finding such a first class dealer is one of the many positives I've come to realize here in my new home state.

James Jarboe

6 de feb. de 2015

Good experience as usual. In on time and thorough. Thanks!

Barbara Murray

5 de feb. de 2015

Joyce did a great job of keeping me informed on status of car and a host of other items. When I came to pick up the car, she was at lunch and Chase stepped right in the finish all my paperwork instead of making me wait until she returned. He was very helpful! The car wash folks still need a little more supervision. My car had grease on the gas door and down the side of the car, the plastic and paper mats were still in the car, and the vacuum job was not stellar. Still, I would give the visit an A as a result of the excellent customer service at the desk!

David Endress

5 de feb. de 2015

Josh Slack was patient and courteous. He arrange for a rentals as my C max would be in your shop for more than one day.

Donald Mintz

5 de feb. de 2015

Brandon Fresia, Chase Stout and Matthew Brzescinski were outstanding in their performance of their duties in helping me in buying my new F-150. They answer every question I had. It was pleasure in dealing with them. They me feel like I own Capital Ford. They are surely a asset to Capital Ford. I will highly recommend others to buy from Capital Ford and I will tell them to ask for Brandon in Sales and Chase and Matthew in Service Dept. for help. Once again they were outstanding.Your Customer, Donald Mintz

Michael Curtin

3 de feb. de 2015

All was managed extremely well. I only regret that since I am moving away this month that I may not find as good a replacement as you are.

Mark Monks

3 de feb. de 2015

The sales man Paul Pridgieon was very helpful, and did not pressure the sale was actually understanding of my busy work schedule and very relaxed and patience. He explained all the options and was willing to ask the questions to management to get me the best deal possible. I hope that everyone can have the same experience

Geraldine Steel

3 de feb. de 2015

Chris Royal was very helpful and advised me on the new battery.He is always teriffic.The young man who drove me home when I dropped the car and brought me back to pick the car up was very professional and pleasant.That is a very good service that you provide.All in all I believe that your service dept. is excellent.

Robert Ellis

2 de feb. de 2015

J.C. Edwards was our sales person and completed the transaction in record time. Additionally, the vehicle that my wife wanted was not in stock but the dealership found a dealer that was going to get one and was able to get this vehicle for us. Great job!The Ford Expedition is unlike any vehicle that we've purchased and Mr. Edwards was very careful to point out significant driving dynamics as well as ensuring that he was available at any time to assist with questions. He also linked both our phones before we departed. The vehicle was gassed and was sparkling and ready when promised. The delivery process was stress free and Scott was very helpful in the completion of required paperwork.Excellent dealership from the top down.

Scott Kinder

2 de feb. de 2015

The experience was a very good one, Paul was very helpful and didn't pressure us into anything.

Daniel Bigler

2 de feb. de 2015

Ford Edge 2013 purchased in Oct 2013. Service was very good and the staff courteous and helpful. The work was done on the day and time promised and within the estimated time to compolate.

Ann Millard

30 de ene. de 2015

Lincoln 2013. Service was great as well as the staff

Veronica Brown

29 de ene. de 2015

I was fully explained to what the add I received was about. Mr. Burwell was very informative to me. So I decided to exchange my 2008 Escape. So now I am aproud owner of a 2015 Escape. I love everything about Capital Ford. I bring my SUV tthere for everything. Even just to get air for my tires. I have been satisfied ever since2012 when I bought my 2008. I recremend them to everyone! Thank you for the employees that work at Capital Ford Of Wilmington. Especially George Burwell!!!

John Bolger

28 de ene. de 2015

Service was good and personal very helpful my vehicle was ready on time and price for work done very fair.

Susan Klingenberger

28 de ene. de 2015

Josh was so friendly and eager to give me a good experience. Had some work done that took longer than expected I was given a loaner car. Had to return this week to have the clutch replaced and i was again given a loaner, really needed the loaner both times as I have a very sick dog.

Todor Todorov

28 de ene. de 2015

friendly customer service, attentive, and helpful stuff

Donald Kling

28 de ene. de 2015

I was made fully aware of what servicing I would be getting, any costs not covered by warranty, and my options. The service was done very promptly and I was on my way within an hour.

Robert Intile

28 de ene. de 2015

courteous and efficient. A plus that you provide transportation to and from.

John Grigsby

28 de ene. de 2015

As always the service staff got me in and out very quickly. Brian is a standout.

Dominick Lanci

28 de ene. de 2015

I feel I was deal with fairly effectively and without pressure!The Capital team was very supportive and attentive

James Ward Iii

28 de ene. de 2015

I recently purchased a F-150 4X4. I came onto the lot to look and price also checking OTHER dealers. I happen to meet Walter Glover and he was most helpful with the questions I had concerning the ECOBOOST ENGINE. NOT LIKING THE COLOR OF THE IN STOCK 2014'S LEFT, HE FOUND ME THE VEHICLE I WANTED. HE AND THE SALES MANGER DISCOUNTED THE VEHICLE ABOVE ALL OTHERS AND MADE SURE I WAS INFORMED OF ALL FACTORY INCENTIVES AND DISCOUNTS. great GUY AND GREAT SALESMAN. LOVE MY NEW TRUCK !

Roland Hamby

27 de ene. de 2015

2012 Ford Escape. Basic service and fuel system cleaning. Vehicle drives much better.

Mary Koehler

26 de ene. de 2015

Ford focus 2014-- staff was great proactive about when next service and what it might be -- Chase this time and Josh have been great!!I already recommend to everyone I know!

Alice Allen

26 de ene. de 2015

Everyone I dealt with at the Capital Ford Dealership in Wilmington, NC was polite and helpful. Very nice. My car is running smoothly. Thank you.

ILMCH

25 de ene. de 2015

Kimon Davies and George Burwell were friendly, knowledgeable and very helpful throughout the research and purchase. Paul Smith, Internet Sales, was very quick to respond to email requests for ePricing requests for four ( 4 ) different vehicles. The local Dodge and Chevrolet dealerships should learn how requests should be handled. Provide the information and pricing the customer requests, not a sales pitch "When can you stop by", "Prices start around $27K", etc. Matt DeCarlo ( sp? ), Finance, was able to get the financing and final price where we needed to be. Past experience with both Capital Ford sales and service, especially Lee Fowler and Arie Pickett, Truck Service, made the decision easier to return to the Blue Oval.

Wendy Taylor

24 de ene. de 2015

The experience was very good but one thing I would change. I appointment was at 1:00 I got thereat 12:45. Originally one hour I was told but I gave them the ok to do radiator system flush.The time changed to 2:30- 3:00 which I was ok but I car was not done until 4:00.I will always continue to bring my car to Ford dealership because you all do a great job!!!Thanks,

Troy Beasley

23 de ene. de 2015

My account manager, Josh, was great. Everyone was friendly and my truck was serviced quickly.

Linda Wingfield

22 de ene. de 2015

AS always, Joyce Stanley was excellent. Responsive, inquisitve so as to pinpoint my problem.

Jeffrey Coleman

20 de ene. de 2015

Joyce is always helpful, friendly, and concerned about my experience.

Audrey Parker

20 de ene. de 2015

As always, all staff members at desk were friendly. Regular service took only about an hour, during which time I sat in the showroom since I wanted to do some personal computer work and wanted quiet. (Other customers were in the lounge watching tv). The showroom was a little cooler than comfortable.I bought my 2014 Focus at this dealership about a year ago, so I did not check this current survey. However that, too, was a five star process. Thank you.

Alan Schultz

20 de ene. de 2015

They preformed an oil change and tire rotation. The service was prompt and the staff in the service department was helpful and polite. I've used them for every service since I bought my 2011 F-150 and have been completely satisfied.

James Bradley

20 de ene. de 2015

Quick,prompt professional service. Never have a problem when working with Capital Ford.

Ralph Mullis

19 de ene. de 2015

I was happy with the service but this survey should not require me to type something. It will be the last one I do.

Ray Campbell

19 de ene. de 2015

Service department is always very courteous and they keep you informed on the work being done on your vehicle, for which I am very thankful. Keep up the good work.

Rosetta T. Geddie

19 de ene. de 2015

I appreciate the fact that I was able to bring the car in (of course I had to push it in)at the time. The repairs was made in a timely manner. The staff gave me service with a smile. Thanks for your service.

Gilbert Martin

19 de ene. de 2015

Joyce Stanley did a remarkable job in making sure that the problems were addressed and fixed. The excellent service we receive at Capitol Ford is the reason we buy and have our cars serviced there.

Eric Gray

19 de ene. de 2015

My experience with the Service Department has always been a pleasure. Chris Royal & Brian Hales always try to assist in any way they can to make the service visit a pleasant experience.I was very disappointed with an experience that I had regarding a Maintenance Plan. I was under the impression that the contract that I had purchased dated 02-03-11 would expire 72 months from that date since that was the Warranty Start Date on the contract. I was told that even though that was the date on the contract that was not the start date as the contract said and that the contract could not be honored for 72 months from that date as the contract stated. I have been a dedicated customer of Capital Ford and its predecessor since the 60's which did not seem to matter. If there is anyone that cares about my feelings concerning this matter I would appreciate being contacted. Thanks, Eric Gray

shaun wilcox

17 de ene. de 2015

John Kozak really sold us on our new truck. We have always been a GMC family. Thanks to John we are now a Ford family. He is an asset to Capital Ford, Wilmington NC

Katie Vanek

16 de ene. de 2015

Everyone was extremely helpful and nice. Since I've owned my Escape, I haven't taken it anywhere else for service simply because I trust Capital to take care of 'my baby'. Thank you for all you do that makes a widow like myself more confident each time I get behind my wheel.

Bruce Carroll

16 de ene. de 2015

No complaints. Lady in customer service was extremely nice and helpful. My first visit. Will be back.

Charles Michael

15 de ene. de 2015

Service has been great. Vehicle inspection was done at this time.

Jerome Karr

15 de ene. de 2015

I had a doctor's appointment near the dealership at 2:30PM so when I made the appointment FOR "The Works" service package I told the appointment person I had to be out of the Service Dept. by 2:15 sharp. She said that shouldn't be a problem so I arrived at the dealership about 15 minutes before my appointment. I reiterated to the Service Advisor that I needed to be out by 2:15 sharp and he said that was noted on the appointment information. At 2:10 all the work was completed and I was out the door so all I can say is "good Job" and I am a happy customer!

Karl Busick

15 de ene. de 2015

Came in for an oil change. Met my new service adviser Joyce. She was very pleasant and efficient. Service was very good.

Jessica Haines

15 de ene. de 2015

service was far beyond expectations Chris Royal was especially helpful i have taken my car to him every time i needed service and he has never let me down

Audrey Smith

15 de ene. de 2015

Great Service. Friendly Atmosphere. I have never been pleased more any where else.

Mallory Willis

15 de ene. de 2015

The staff was great, had to wait for a while to get my car back, had a appt at 10:30 but did get my car back until the next day. Josh Slack made the process very easy for me though

Sally Gerboth

14 de ene. de 2015

Always a pleasurable experience! Friendly,helpful, always provide a car when needed and work is completed correctly!

Kelley Freeman

14 de ene. de 2015

My sales agent was Shane Constantine. He was quick, thorough and made my car buying experience the best I've ever had.

Mitchell Schack

14 de ene. de 2015

I brought my 2014 Edge in for first oil change, tire rotation, and state inspection. Josh Slack, my service advisor, provided fast, courteous, and thorough service in taking care of business. He made the experience a pleasure, not a chore. I will definitely continue to have my Edge serviced at Capital Ford and look forward to working with Josh in the future.

Billy Thomas

14 de ene. de 2015

The staff is always helpful and friendly. My experience has always been awesome. Very professional.

Thomas Handler

13 de ene. de 2015

100% improvement from last year. Everyone was courteous and helpful and the service was done quickly and correctly. Thank you

Carolyn Camlin

13 de ene. de 2015

Capital preformed my annual safety inspection in a timely manner.

Barbara Blandine

13 de ene. de 2015

We LOVE the 2015 Explorer and it was a long process for us to find the perfect car and we finally did.Everyone at the dealership and service department are the best and so helpful.Salespeople, front desk, Kenny the wiz at electronics, and service they are the best.

Michael Harrison

13 de ene. de 2015

I had a wonderful experience at this Capital Ford dealership on Oleander Dr. in Wilmington, NC. The sales rep George Burwell was more than helpful with all of my questions. I was recommended to this dealership and was in no way disappointed. They went above and beyond my expectations in service, kindness, and knowledgeability.

Alton Briley

12 de ene. de 2015

The car, the price, the experience at the dealership was exactly as I was promised on the phone. Very positive experience.

Tilman Kidd

12 de ene. de 2015

service rep was excellent. took care of my problem in a timely manner

Stephani Sears

12 de ene. de 2015

I went in looking for a preowned escape and walked out with a brand new 2015 escape with low payments and interest rate. Extremely nice staff, even talked and joked with my little (5 year old) brother throughout the process.

Harry Clements

10 de ene. de 2015

The new service advisor Matt was remarkable. He kept me updated with calls. You may want to be sure to keep him! Harry

Clifford Romer

9 de ene. de 2015

I HAD NO PROBLEMS THANK YOU NOTHING MORE TO SAY

Sara C

9 de ene. de 2015

I brought in my '15 Mustang for the first service (5,000 mile). I wasn't sure what to expect being I purchased the maintenance plan when I bought the car beginning of November, but Brian made it easy.I like that they don't just change the oil quick and send you on our way. The oil and oil filter was changed, tire pressure checked, tires rotated, battery and fluids checked, lights/turn signals, brakes, and several other things I can't remember right now were all looked at. Thank you Capital Ford!!

Elizabeth Hrenko

8 de ene. de 2015

Service was fantastic. Our service manager, whom I believe was Chris, met us at the door and opened it for us. Check out took less than 5 minutes and we were on our way. The oil change was performed quickly, but we were experiencing some transmission problems. They determined it was the clutch. It was replaced within 2 days and we were given a car to use so we were not inconvenienced.

Linda Wilson

7 de ene. de 2015

I would like to say Joyce Stanley was the most helpful, efficient service person I have ever dealt with. She knows how to make things happen in a professional way beyond most others.Also a big thank you to Kenneth Davis; very knowledgeable of the features on my 2014 Lincoln and patient enough to explain to me.I rate Capital Ford as an excellent dealership to buy from as well as great service after the sale.LindaClinton NC

Ann Danchak

7 de ene. de 2015

I had my Edge serviced at Capital Ford for its 30,000 mile servicing. The staff was most helpful in scheduling my service even when I found it necessary to change the date and time. It is great dealing with Chris Royal. He provides excellent service, keeping me informed as to the status of service being performed. He was accurate with his estimation of how long the service would take. He also was most helpful in providing a loaner car so I could fulfill my personal obligations. I am very happy with the excellent service provided by Capital Ford and will recommend it to others.

Sean Guerrero

7 de ene. de 2015

Service was excellent, rep lead was professional, courteous and prompt to address the issue and get it resolve. Great team! Great attitudes! Great Company! 2013 Ford Focus Sedan...Glad to be a customer at this location!

Cheryl Beck

6 de ene. de 2015

The sales representative who helped me was very helpful and easy to deal with.

Sharon Pugh

5 de ene. de 2015

very curteous,prompt,informative,nice!! staff eager to help:a very nice experience!!

Peter Ramaglia

5 de ene. de 2015

2012 F150 was in for pre checks,oil and filter change and tire rotation.I waited for my vehicle and service time was reasonably quick and service performed was great.I,m very pleased with the service dept and hope they continue the fast and great service.

Linda Keen

5 de ene. de 2015

I have a 2008 MKZ. I have always had the absolute best service at yourdealership. Everyone was very helpful. I definitely will continue having my vehicleserviced there.

Kelly Farry

5 de ene. de 2015

2015 Ford Escape - we had looked at previously when dealership not open. Went back another day and we were able to drive and purchased that evening - everyone was so pleasant to work with. We own a 2003 escape - original owner- passed it onto our daughter and b/c we had such good luck with the first one decided to buy a second.

Dwight Shepard

4 de ene. de 2015

I am happy with the service that I got at Capital Ford Wilmington

Betty Kornegay

4 de ene. de 2015

Focus 2014 I drove up undecided over getting a new vehicle, but with the help of your great salesman, Shane , he seemed to know exactly what I needed and what was affordable for me . He also was very patient and did not rush me into making any decisions. Thank you Shane, and so far I am happy with my new Focus, still learning it though. Betty Kornegay

James Dale

3 de ene. de 2015

Service was great. Chris was very helpful and a pleasure to deal with.

William Douglass

3 de ene. de 2015

Very nice and helpful..........".........................................................

Valued Customer

3 de ene. de 2015

I just bought my 3rd f150 from this dealership. My salesman Paul was very helpful.

Thomas Williams

2 de ene. de 2015

Well I purchased a ford focus se . the service was great and the staff was awesome . thanks ford

Valued Customer

2 de ene. de 2015

Great transaction--I called with my desires---a truck meeting my expectations was found, secured and prepped for delivery---actually 2 trucks

Gerald Delts

2 de ene. de 2015

Vehicle is F-150 Platnium and the only changed the oil under the current agreement. But the Service Representative was very courteous and professional and exhibited great customer service to me as a customer. Keep me fully updated by text messages on my vehicle status. The Shuttle Service was "Outstanding" and was right on-time with picking me up. Thank you.....

David Smith

2 de ene. de 2015

It was a pleasure to work with Cris Royal,he keep me updated on the problem, and the work that had to be done.When picking up truck he went over the problem in detail,and told me how to prevent this problem in the future.very satisfied with work.

Mary Overocker

2 de ene. de 2015

I was traveling on a family vacation in December and decide to purchase a vehicle by year end. I contacted the dealership. The day I returned from my vacation the vehicle( 2015 Ford explorer) was waiting for me at the dealership! FABULOUS!!! Justin was Great!

Nunzio Litterio

2 de ene. de 2015

I have been a Ford customer for over 50 years. Capital Ford is the overall best dealership I have ever been evolved with.

Fentress Munden

2 de ene. de 2015

As usual, Brian Hales did an outstanding job of scheduling the service and providing feedback on the work performed. Brian is an excellent asset to your Service Department.

Dennis Mckelvain

2 de ene. de 2015

Chase in the service center is an awesome example of professionalism and expertise. He knew what was wrong with my truck and knew how long it would take. I'm very pleased with the exceptional customer service and the fact my vehicle was done a day early. I will most definitely stay with Capital Ford for any future service or car buying needs. Thanks again Chase!

Edward Tighe

2 de ene. de 2015

Great service. Brian Hales is a true professional and makes me glad to be a Lincoln owner.

Laurence Kearns

1 de ene. de 2015

Your people appear to actually care about customer satisfaction after the saleVery refreshing.

Mary Marshall

1 de ene. de 2015

Service was excellent. Staff was helpful, friendly and professional. Was told our service appointment would take 45 minutes on the phone. Was told it would take about 1 hour and 15 minutes at the desk. It took nearly 2 hours.

Lori Moeller

1 de ene. de 2015

Fast service with a Very Pleasant staff. Explanation of service was greatly appreciated.

Elsie Wilson

31 de dic. de 2014

Really nice young man that sold my daughter and me 2 cars on the same day.....we enjoyed working with him

James Pierce

31 de dic. de 2014

Service completed in estimated service time. Inspection went OK.

Gail Jarocki

31 de dic. de 2014

I was in for a paint protection and a routine maintenance. As always Chris Royal went above and beyond to make service a pleasant experience. He had the car taken from the auto spa to the dealer and delivered on time with a great personal touch!

Patricia Golka

31 de dic. de 2014

Chris was great, he fit me in for an oil change and upon learning I was traveling he recommended that I not wait on the recall that they would take care of it before my trip. Thank you for the peace of mind provided!

Stacy Lynn

31 de dic. de 2014

Very quick and easy with no hassle. Chris was polite and professional and handled my car quickly.

Dorothy Mildenberg

31 de dic. de 2014

chase was great as always in the service dept. It was a difficult problem to find but they did.

Ulysess Lingo

30 de dic. de 2014

One of the quickest services ever since purchasing my F150.

Randy

30 de dic. de 2014

This is the best dealership especially Doug and Josh Barbour that I have ever dealt with, you always know that you will get the best service and price.

Jeffrey Loveless

30 de dic. de 2014

Thank you for the quick recall service on my 2014 F150.

Theresa Kavanaugh

30 de dic. de 2014

While I am sure this will sound corny it is true - no one really wants to spend time getting their car serviced but when I bring mine in it is almost like a visit with friends/family you don't get to see very often. I look forward to catching up with everyone knowing that all the while my car is getting the best service and I will get on my way as quickly as possible. Joyce is my main service lead and always works with my schedule to get me in and out when I am in town. I live in Fayetteville but still bring my car to Capital Ford in Wilmington (and have been for over 30 years) - a testament to the trust I have in their technical expertise and integrity in dealing with customers.

William Gideon

29 de dic. de 2014

My experience was World Class from start to finish. I was immediately contacted by Paul Smith with an internet quote and scheduled a test drive. He followed up with me the next morning and reserved the truck until I arrived. He transferred me to Paul Reish, my sales consultant who gave me excellent support, everything I needed and nothing I didn't. Eric Jacobi was my finance person, who was very personable and efficient. I have never had a better experience buying a car.I will definitely recommend Capital Ford to my friends.

Cecil Simmons

29 de dic. de 2014

Very good and one of best dealers around. Will use again.

George Peterson

29 de dic. de 2014

Over all well pleased with the services, and very friendly staff.

David Hueholt

29 de dic. de 2014

My teen driver was treated respectfully by staff. This was his first service experience.

Mary Ann Hooper

29 de dic. de 2014

We were treated like special quests. We were a challenge to get a loan due to poor credit and our trade needed to be paid off. We owed more than it was worth. Our sales person Shane, was the best. I would highly recommend this dealership to anyone.

John Sandlin

29 de dic. de 2014

I want to commend all the staff...Chris Royal is someone on whom I can always depend...he keeps me coming back.John Sandlin

Len Pinkey

27 de dic. de 2014

Always treated well at the service dept in Wilmington

David Andress

26 de dic. de 2014

My service advisor, Brian Hales was out on vacation at time of service, but Chris Royals stepped in to take care of making sure the service needs on my 2011 Expedition were carried out. He advised me of all service items due, having arrived at the 100K mile mark 2 days earlier, there were quite a few. My Expedition was returned to me all cleaned up and in top shape enroute to the next 5K mile service interval. Chris did an outstanding job in Brian's absence and as always, the maintenance team took very good care of my vehicle.

Kelly Buffalino

26 de dic. de 2014

I had to cancel my original appointment and was fit in later that same day.

Wilhelm Christophersen

26 de dic. de 2014

Chase Capital Ford's maintenance advisor was as always supportive and prompt in his interactions with me. The scheduled maintenance was accomplished in a timely manner and to my satisfaction.

Mark Root

26 de dic. de 2014

The whole experience was a good one for us. Our salesman, Justin, treated us with respect and was very professional. Everything went very smoothly from order to delivery of our vehicle. The delivery process went smoothly and he explained everything about the vehicle and answered all of my wife's/my questions we could think of. We returned two weeks later to bring back questions we had, which were answered quickly. We are quite satisfied with the whole buying experience we went through. We have been Mercedes & BMW customers for over 20 years, so that was our expectation as customers. Ford has lived up to our expectation and is to be commended. My wife is very happy with our vehicle so far. Good job Justin and Capital.

Barbara Allen

25 de dic. de 2014

the service advisor--(Chase, I believe his name was) was very helpful and informative regarding my new expedition....he took time to show me certain items regarding sync and the phone application (voice.). I appreciate his helpfulness.

Jordan Wilbanks

25 de dic. de 2014

The staff was very helpful, from when I pulled up to when I drove off. I will be back for sure. Thanks for the service on my dog light.

Christopher Scott

24 de dic. de 2014

I purchased a 14 f150 in October. My first experience with the service department involved a voluntary recall to check the passenger seat frame clearance and the airbag switch. Very quick and convenient, about an hour. The service advisor told me they didn't have to make any repairs, all was within spec.

Frank Meskowsky

23 de dic. de 2014

Everyone is very friendlyChase Stout is a great service rep--very helpful, honest and friendlyGreat atmosphere....Even though it was a 4 hour wait--it did not feel like it

Joseph Byrd

23 de dic. de 2014

This is the second new ford explorer I have purchased from Capital One. Both experiences have been very good. The salesman in both experiences were very friendly and able to answer all of my questions.

Ray Emerson

22 de dic. de 2014

John Kozak was my sales representative, and he was outstanding. When I went in and spoke to John he was courteous and extremely knowledgeable. John answered all my questions and provided me with the appropriate pamphlets and information I requested. In all it was a very pleasant experience. I will say every time I've been to Capital Ford the staff in all the departments have been extremely courteous and have kept me informed. When John called me and told me my Mustang was in, I was shocked. I didn't expect it until late January, what a great Christmas present! Thank you! The 2015 Mustang convertible is definitely a stand alone vehicle. In the past 2 days I've had numerous folks comment in it. All of it positive. I purchased a 2014 Explorer prior to the Mustang and speak with experience. Thank you John and Capital Ford.

Lisa Campbell

22 de dic. de 2014

I purchased a 2015 ford expedition limited. Brandon fresia was my salesman and he was very helpful. Pleasant car buying experience.

Gerald Guba

22 de dic. de 2014

The service rep was knowledgeable and helpful. I've been using the local Ford dealership for many years and will continue to do so. Thank You!

Steven Hitchcock

22 de dic. de 2014

Fantastic experience. George was extremely helpful in getting me a great deal on an early termination lease.

Stanley Clow

20 de dic. de 2014

Service Rep, Joyce Stanley does a super job of scheduling, keeping me informed on what needs to be done and the price. She is always friendly and works well under pressure. She is my "go to person" at Capital Ford.Stanley Clow

Peter Caillaud

19 de dic. de 2014

Our 2010 Ford Edge had driver side door damage - the Body Shop did a great job! Can't even tell that it had been hit - paint matched perfectly. Thank you for a job well done.

Juanita Avery

19 de dic. de 2014

My service consultant was most helpful. Very personable and was quick to respond when I had questions to when my vehicle was going to be available for pick up. She was great.

Christine Sanford

19 de dic. de 2014

I was assisted by Josh who was very helpful. He gave me a loaner car to take home so I didn't have to wait. I am still having some trouble with my Bluetooth connection to my phone but it is faster than before. Also, the squeak is still in the plastic rook area but I push on it and it goes away. Overall, pleased with my service.

Ginny Helms

19 de dic. de 2014

I went to you knowing what I wanted. Bob Jones was extremely helpful and knowledgeable in assisting me in completing my purchase. I got exactly the car I wanted. My experience could not have been better!

Terry Watson

19 de dic. de 2014

All the staff were efficient and courteous. The dealership has earned my business.

Valued Customer

19 de dic. de 2014

The Service was excellent, the wait was minimal. And the assistance with the XM Radio was above the top. The only problem I have had is that my vehicle was not a ford fusion, it is a ford flex.

William Underwood

19 de dic. de 2014

The staff was very helpful and friendly and did a great job on my Lincoln MKZ Hybrid.

Willie Flythe

19 de dic. de 2014

I had my 2010 Ford Fusion serviced. Everyone at the dealership was courteous and helpful. I did not encounter any problems.

Thomas Kelly

19 de dic. de 2014

Vehicle was brought in on a recall, some sort of valve malfunction in transmission causing roughchatter. Work appears to have resolved most of problem. My only comment was there was no direct feedback. When I asked the person on the desk. If the car was alright his answer hasn't resolved some worries.. His answer- The car falls within exceptable citeria..HUH!!! When I asked for a clarification he said it was within exceptable limits( WHAT LIMITS)He stated that they have lengthened the warrenty bujt I am not sure that has made me feel any better. Tom Kelly

James Adams

19 de dic. de 2014

2014 Ford Escape, normal maintence done <1 hour, very pleased!

Kevin Clamser Sr

18 de dic. de 2014

F150 stx 4x4 service was good the sales person was helpful . and the service dept been good .

Shannon Mchone

18 de dic. de 2014

I took my 2014 Ford Focus in for a tire rotation and oil change. The staff were friendly and courteous. They did a great job!

Frances Piccininni

18 de dic. de 2014

Your staff was very professional and prompt. I had a couple of recalls and an oil change. They gave me an estimated wait time and they were right on time.

Gregory Salottolo

18 de dic. de 2014

It was for my 2013 ford focus. Excellent job done by Chase Stout and Tom (Senior Mech).

Stuart Namm

18 de dic. de 2014

Ford C-Max Hybrid. The team leader (service manager) was extremely efficient; understood the problem, and did all that she could do to get me out as soon as possible.

Linda Wingfield

18 de dic. de 2014

no problems. timely. courteous.!!!!!!!!!!!!!!!!!!!!!!

Clayton Beard

18 de dic. de 2014

George and Kimmon were great. George spent quite a bit of time in helping us find the car we wanted. Kimmon introduced us to our new vehicle and got us off to a good start electronically. We can't say enough about how hard George worked to meet our "wants". He was pleasant and patient throughout the process as we were not only looking for specific preferences but dealing with an insurance settlement at the same time. This is not the first vehicle purchased by us at Capital Ford and are once again pleased overall.

Deon Mcghee

18 de dic. de 2014

Service experience was quick and pleasant. Staff was very courteous.

John Toler Jr

18 de dic. de 2014

Past experiences (under different ownership) with the Service Department left much to be desired. Long waits resulted in loss of dealer credibility and trust. I, as the result, quit buying Ford automobiles until my recent purchase.Chris Royal was great...he is a great ambassador for Capital Ford/Lincoln. I am back to Ford autos....that is, until I have reason to leave again.

Constance Hicks

17 de dic. de 2014

we have a Ford c-max. We had a recall and brought it in and over the phone they said it was going to take about 3 hours, so they gave us a courtesy ride over to the mall and we were there for maybe an hour and we got a call from them saying the car was done and that they were sending the car to the mall to pick us up. The service department was very helpful.

Tony Goldman

17 de dic. de 2014

Great service! Thanks for the care and attention given to my vehicles.

Jeffrey Newton

17 de dic. de 2014

Very helpful, and very nice people will go to again

William Peoples

17 de dic. de 2014

Layton Barefoot went out of his way to make sure that we were well taken care of and that all of our needs were addressed and resolved. We love the 2015 F-350 King Ranch Diesel!

David Harris

16 de dic. de 2014

Always satisfied with the service and the personnel

Betty Murph

16 de dic. de 2014

Purchased a 2014 Escape and I love it. Service has been excellent and staff very pleasant.

John Bauerlein

16 de dic. de 2014

Everything was competed on time. Hard to schedule an appointment due to backlog of service requests. However, there are too many conditions to completing this survey.

Neil Hyman

15 de dic. de 2014

It's just so common to take a vehicle in and get up-sold a ton of other necessities. And they are ala carte so expensive. My $900 repair ended up being $1900. The 50,000 mile this and that just keep adding up. It's quite a sell job and rapid fire over the phone where one just wants to get off the damned phone. Why don't you have an all encompassing 50,000 mile deal?Were they all necessary? A good mechanic can tell you when they are really not that necessary. Came dealers just max whatever they can cram into a sentence. I should have had the one repair done with the recall and said no to the rest. And had the rest of the "vital" services done elsewhere.

Charles Michaels

15 de dic. de 2014

Great service everyone friendly auto done on time'

Francisco Garcia

15 de dic. de 2014

The staff was professional, friendly, helpful and knowledgeable.

Chauncey Cozine

15 de dic. de 2014

Once again, the service dept staff did a great job of locating, obtaining and installing a part on our rear window washer and got us on the road with a minimum of down time and inconvience. Thanks, guys.

Robert Trapp

15 de dic. de 2014

Service advisor explained potential costs when I left the vehicle.

Aldo Cimino

14 de dic. de 2014

Everyone was courteous and helpful and the repair was done in a timely fashion.Al Ciino

Ashley Britt

13 de dic. de 2014

Purchased a 2015 Escape! I love it and the service was awesome! Would highly recommend friends and family to purchase cars from Capital Ford! :)

Susan James

13 de dic. de 2014

I needed to go to post office , I was in a tight schedule, and the shuttle car took me and waited , I was not long, and back in office and ny car was done quickly ., the shuttle is a great service and every one is so friendly, I do have to come back for a service that my car needs so I will be be back

Sherry Hatch

13 de dic. de 2014

The service was excellent didn't take and the price was right

Jennifer Stockman

12 de dic. de 2014

I brought my car in for it's regular oil change and check up. The staff was not only accommodating that I was a little early for the appointment, but they were lickity split quick! The desk representative was awesome in humor and friendliness. All around a great experience!

James Westbrook

12 de dic. de 2014

Chase Stout is the best. I have had him as my service manager for many years and hope to continue to so even after he returns to trucks.

Jeffrey Brothers

12 de dic. de 2014

Great experience for my first car. The salesman did an amazing job!

Scott Woodward

12 de dic. de 2014

Always friendly, helpful and most importantly, honest. I have never dealt with a service department that is as punctual and as courteous as Capital Ford.

Donald Sloan

12 de dic. de 2014

They did a very good job. No problems. Excellent communication.

Malcolm Moon

12 de dic. de 2014

Over many years I have been a Ford customer and have dealt with dealerships in Michigan, Illinois, and Georgia and your dealership is by far the best.Your customer service is outstanding and your sales staff as well. I would certainly recommend you to everyone.This has been the best experience that I have ever had in buying a car as well as having it serviced.Happy Holidays to everyone and the best in 2015.

Paula Mason

12 de dic. de 2014

Everyone were so friendly and the salesmen listened to what I wanted.

Neil Adams

11 de dic. de 2014

My experience was led by George Burwell from Capital Ford. This is my second purchase at Capital and both were with George. George was able to meet my multiple demands on pricing as well as provide the necessary support through the actual final pricing/signing. A company is as good as its people and is defined by when problems or questions arise. I was served well and would purchase another vehicle from Capital. I receive the same treatment from Chris Royal in the service department.

William Creekmore

11 de dic. de 2014

Very Pleased!!! What else can I say. !!!!!!!!!!!!!!!

Carlos Perez

11 de dic. de 2014

We are leasing a 2013 Lincoln MKX and are extremely pleased with the car and Capital Ford. All of the employees have been super helpful, knowledgeable, friendly and courteous. The service has been excellent. I would recommend this dealership to everyone.

David Munnikhuysen

11 de dic. de 2014

The sales staff understood what I wanted and quickly formulated a way of delivering.

Joseph Dolan

10 de dic. de 2014

Quick service. Like having weekend hours. Great customer service.

Laurie Lenser

9 de dic. de 2014

I purchased a 2014 Ford Edge in October. My entire experience with the dealership has been fantastic. This was my first service visit and they did an outstanding job.

John Daly

9 de dic. de 2014

I had no trouble making the appt and the service was excellent

Donald Channing

8 de dic. de 2014

Salsmen Keven Edwards provided service above and beyound my expectations. After sale followup to repalce a missing antena was same day service.

Joam Miller

8 de dic. de 2014

Service was for my 2011 Ford escape.Every one was very helpful and service was done as promised. I have always been pleased with your service department.

Thomas Parnell

8 de dic. de 2014

I know when any customer says they hear a noise or feel a bump it puts pressure on the service tech. this is what I did and the noises and bumps are gone. My cars engine was running rough also and the tech fixed that problem too. These were very important concerns to me and each was taken seriously by the service staff and the tech. The other issues of oil change and filter changes were routine, but also important and each was performed professionally. Actually, I have never had a problem at Capital Ford.

Paula Sneeden

8 de dic. de 2014

My staff contact for service was wonderful. He kept me informed and discussed many options. I appreciated his honesty and time!

Gina Hewett

8 de dic. de 2014

The staff was helpful and as soon as we walked through the door we were greeted and our needs taken care of. I love dealing with Capital Ford of Wilmington!!

Lynda Edwards

8 de dic. de 2014

2013 Ford Escape oil change and check up was very fast and even though I showed up an hour earlier than my scheduled appointment they took my car right away. I always receive excellent service in a timely manner!

Michael Nixon

8 de dic. de 2014

I was completely satisfied and all went well, what else can I say.

Michael Orr

8 de dic. de 2014

The mechanical side of the visit went very well. Very knowledgeable folks doing what they said they would do on time for the agreed to price. They took the vehicle to the body shop to review a discoloration on the plastic body parts. I have had the vehicle less than a year, and the paint on the plastic body parts is decidedly a different color than the metal parts. I did not buy a two-tone paint job. The body shop's view is "stuff happens like that". I bear to differ. I have a 2006 F150 with 100,000+ miles on it, and no paint difference is noticeable between the plastic and metal body parts. I'm very disappointed in their response and feel I will have to go fight with them to get this addressed.

Michael Schiavone Jr

7 de dic. de 2014

very good experience not rushed ,our salesman george burwell was top shelf , a gentleman .

James Gavin

6 de dic. de 2014

The where courtesy on getting me a appointment. Promt on getting the work done.& at a very reasonable price.

Cynthia Obrien

4 de dic. de 2014

I had the $39 special: oil change, tire rotation, etc. Your service manager, Chase, was informative and very helpful.

Louie Hargett

4 de dic. de 2014

The office service was excellent. One of problems was that the right rear window when fogged up would not clear up when rolling the window up and down while all the other windows cleared when roling up and down.

Justin Humphries

4 de dic. de 2014

I needed to get my vehicle serviced and inspected in a hurry for travel and tag renewal and got both promptly accomplished at a fair price without an appointment.

Alexander F.

4 de dic. de 2014

My service rep was Josh and he did a great job of keeping me informed about the status of my car during the service process. The service department was slammed the morning I was there, but Josh gave me a price break to compensate the long stay for an oil change and rotation. I really appreciate the text updates too. I was able to conduct business at the business center and wait for a text on my car's completion. Also, I had an annoying tire vibration and the service tech was able to take care of it via a tire balancing. Good experience!

Donald Womble

3 de dic. de 2014

They are always helpful.We like the MKZ hybrid and they had a great selection from which to choose.We would never go elsewhere to purchase a car or truck.

Brian Mack

3 de dic. de 2014

Great great great great great great great great great

Brigitte Reydams

3 de dic. de 2014

My service tech is always very professional and knowledgeableThank you for taking such good care of my car.

Denver Walters

3 de dic. de 2014

Tom Johnson was awesome! He was super friendly and did all he could to get my wife and I in the car she wanted. He made sure to show us everything about the car and gave us his cell number in case we had any questions..we really enjoyed our experienced. It was a long process (6 hours) but SO worth it!!!

Maria Bernwinkler

3 de dic. de 2014

2004 Explorer had a dead battery. The battery had a 84 month warranty still in effect. The dealership assisted me with getting my vehicle towed and a new battery installed. They were very helpful and courteous. I felt they valued me as a customer.

Rudolph Jarrell

3 de dic. de 2014

Vehicle required recall work. Very pleased overall...

Mark Root

3 de dic. de 2014

our salesman Justin, made our purchase seamless and moved very quickly. I would consider purchasing another Ford product from him without question in the future.

Sharyn Rosenberg

2 de dic. de 2014

Helpful as usual.....Very responsive staff.. Will be back again for normal maintenance.

Barbara Anderson

2 de dic. de 2014

You need more than a 5 to properly rate the service. Chris is excellent. Even got my husband to change his GM service over to you.

Sandra Floyd

2 de dic. de 2014

Josh Slack got my car serviced in a very timely manner as I was traveling that same day.

Michael Barker

1 de dic. de 2014

Excellent service.....,................................................,..............

Angela Kornacki

1 de dic. de 2014

Bought a Ford Edge. capital Ford was wonderful! The Edge is Ok, a lot of things I like, a lot I don't.

Cathy Martin

1 de dic. de 2014

2012 Ford Escape. Took it in for an oil change. Staff was courtesy and efficient. I told them I was heading out of town with the car. I noted on the invoice that I was taking it out of town. I felt like they were looking out for me. Thank you!

Nancy Mcgowan

1 de dic. de 2014

We are very proud to own a MKZ 2012. Your service is superior and the staff is always professional. I love that you clean the car with "check-ups"....that is an exceptional service!

Donald Jebo

1 de dic. de 2014

This was a simple light bulb change. It was performed on schedule in a quick manner restoring my car to full service.

Lois Caison

1 de dic. de 2014

Always receive excellent service on my Ford Fusion. I will always have my car serviced at Capital Ford. They do an exceptional job taking care of my needs. I'm a very happy customer!

James Mcginnis

29 de nov. de 2014

Purchased a F150, experience was fast and pleasurable

Albert Lederle

29 de nov. de 2014

Purchased a 2015 Lincoln Navigator. The sales team was helpful and very professional. They stayed focused and had a calming effect on the anxiety of the process. Offered us a car in the extended inventory that was very close to our desired configuration but not to our desired specifications There was no pressure on us to take the offered car, rather they continued to work with us to order the car we wanted. Both George Burwell and Kimon Davies were sensitive and responsive to our requirements for which we are very appreciative. We were kept informed regarding the "status" of our order right up to delivery. After the delivery Kenny Davis walked us through the 'technical" aspects of our new Navigator. This was most helpful. All in all, we were very satisfied with the whole process and look forward to our continued relationship with Capital Ford.

Tylimah Cobbs

28 de nov. de 2014

I had a great experience getting my new car with the capital ford family i wouldn't have traded this experience with any other dealership. Justin was a great help and he made sure i knew everything before i pulled out in my 2014 Ford Focus Thank you again

Melanie Retzke

28 de nov. de 2014

I couldn't have had a better experience in getting my gorgeous Ruby Red 2015 Explorer. I went into the dealership with my 2012 Edge Limited, never expecting them to be able to come close to being able to make a deal, and I walked out of there with this gorgeous new vehicle. I was right about not being able to buy a new vehicle and stay within my price range, but the manager brought up the leasing options which are much improved over what they used to be, and I ended up paying $50 more per month and lowering my insurance. I did have to give up a few features, none of which were that big of a deal and some of which I'm probably better off not having. All-in-all I had another great experience with this dealership. I ust hope if I ever move, I find another one as good as Capital Ford of Wilmington is.

Kenneth Barnes

28 de nov. de 2014

Very professional staff & loved the comfy waiting area with free wifi. Service was quicker than anticipated.

Nicholas Kanzler

27 de nov. de 2014

Great experience!!...............................................

Dorothy Mildenberg

27 de nov. de 2014

Chase was great as usual.the service was done on time and havent had any problems .

John Lovett

27 de nov. de 2014

staff was very helpful. Chase did an excellent job getting me in and out.

Gilberto carmona

27 de nov. de 2014

2010 Ford f150 Harley Davidson edition Excellent service

John Tullous

27 de nov. de 2014

Fast and courteous- I am impressed. The staff is knowledgeable and easy to work with. I have no suggestion as to how to improve because I think your doing the best right now.

Brigitte Sheppard

27 de nov. de 2014

The service I received was wonderful. Chase Stout was my service advisor. He was great, he warned me about the trolls and the Great big spider that I would need to battle for coffee. I purchased my escape about a year ago from Capital Ford. I have absoluately no complaints.I love my escape.:)

Lois Kelly

27 de nov. de 2014

Very professional Reasonable and a heads up of what is needed next

Walter Getts

27 de nov. de 2014

was searching on web for a new vehicle ,, click on CAPITAL FORD of WILMINGTON ,, and the rest is just pure delight ,, from internet sales too actual dealership sales ( salesperson MR BOB JONES ) TOO FINANCE and so on great great great great .. worth the 50 mile drive from my home town purchased 2014 ford edge ,,,, traded 2013 kia optima

Andrew Lee

26 de nov. de 2014

2010 Dodge Grand Caravan, service was great and staff was very helpful and friendly

Joe Reilly

26 de nov. de 2014

Friendly staff very helpful.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Edward Bailey

26 de nov. de 2014

Chase Stout is an excellent service advisor. I've dealt with him several times, and he's always been terrific!Ed Bailey

Fred Pickler

26 de nov. de 2014

All Lincoln Dealers should pattern themselves after Capitol Ford Lincoln Dealer here in Wilmington because it does not get any better. I have always been well satisfied with the Service and Support I have received from these folks, especially my Lincoln Service Director, Chris Royal, and he always goes the extra mile to satisfy both my Wife and my requests and fix the problems with my Navigator and her MKT, and in particular, Chris met with my urgent request for service before I had to make an unplanned trip out of State, in spite of extensive workload at the Oleander Drive location the day of my appointment, and his getting me worked in and replacing Tires, changing oil and lubrication , and minor repairs, all accomplished in a very reasonable time slot.With staff like Chris, and of course the professional folks in the back shop, Capital Lincoln has earned my undying support. My future purchases will always be directed to this great company and it's incredible staff, and I will continue to encourage my substantial number of friends to always seek Capital Ford Lincoln out for the future car needs, above all others. Believe me, I have tried seven other dealers in the last 50+ years and when my first Lincoln purchase was made at Jerry Porters over 20 years ago, and more recent purchases with Capital over the last four Lincolns we have owned, we shall be lifetime customers as long as this trend continues.

Joey Ferriola

26 de nov. de 2014

John was great. Was a little annoyed having to sit for 2 hours while dealing with and error that the finacial department made but other then that. I already told 4 of my friends to go buy cars from you guys lol

Sandra Bitter

26 de nov. de 2014

Jay was very helpful and did everything to make my experience a great one.

Michael Ciemnicki

25 de nov. de 2014

Staff was very courteous. From making the appointment to driving home, all service was top notch.

Angela Kornacki

25 de nov. de 2014

purchased a ford edge. Happy with my dealer, and with my service. Not as happy with my edge as I was with my equinox.

John Grigsby

25 de nov. de 2014

The whole process to purchase and turn in my 2012 Edge was professionally managed and left me with the feeling that I am a special customer of Capital Ford. All efforts were made to make a deal and really give me what I wanted. My sales rep, George and Scott in Finance were quite professional. This is my fourth Ford from Capital Ford and I have lived in Wilmington only since 2007. Thanks to all....

Jessica Spencer

25 de nov. de 2014

Easy to make appointment, parts in stock, work completed professionally, courteous check out!

Michael Kibler

24 de nov. de 2014

The staff was very helpful as they always are. Joyce Stanley my Service Adviser kept me up to date on the status and was very pleasant and very positive during the entire service appt. time.All service was handled professionally and promptly.

John Goodrow

24 de nov. de 2014

WE ALWAYS GET EXCELLENT SERVICE. THIS IS ONE REASON WE PURCHASE FORD PRODUCTS (LINCOLNS)THANKS FOR YOUR SERVICE.

Nathanel Tolar

24 de nov. de 2014

The service and parts representatives were knowledgeable and respectful of my time. They offered me options that gave sufficient information to make my choice and I was out within 45 minutes of entering. Very satisfied experience except I felt the cost of the product was a little high but not under their control.

Gail Ridley

24 de nov. de 2014

Great experience at Capital Ford. Paul Reish was a great salesman. Donna is great!!I always ask forChris Royal in service.

Catherine Murphy

24 de nov. de 2014

Excellent service, friendly and explained everything in great detail. A great first experience! I have already raved about the service to my friends and family. Thank you and keep up the great work!

Walter Majeski

23 de nov. de 2014

always excellent service your rep Chase is a asset to your organization

Blaine Prescott

22 de nov. de 2014

I purchased a 2014 Ford Focus. It was my first car I purchased on my own- and it was a great experience. The salesman, John Kozuck that helped me find the car I wanted was very helpful and explained the different options I had as a first time buyer. The staff in general were very friendly and helpful! I love my car and I am so thankful I chose to buy a Ford at a friendly dealership.

Fred Pickler

22 de nov. de 2014

Chris Royal is very professional and is always fair,he is a pillar in the community. Alot of people I know,including myself speak very highly of him!

Betty Garrett

22 de nov. de 2014

I am planning a trip for the holidays to Savannah and wanted to make sure my Escape was in good repair.Brian did a great job of accepting my car and making sure everything was A-ok...thanks Capital Ford !!!

Larry Sellers

21 de nov. de 2014

As usual, my car was taken care of quickly and efficiently. Chris Royal is THE GUY! He gets me checked in and keeps me updated on the progress. In fact, shortly I will be calling him to schedule my Ford Focus for an inspection. All of your staff at this location is helpful and friendly. It certainly makes a difference.

Thomas Widman

21 de nov. de 2014

Cris Royal as always treated me well and makes sure things go smoothly. He is always pleasant and helpful. He also keeps me informed of any issues that pops up as the car is being serviced.

Ronald Woodruff

21 de nov. de 2014

While spending on repairs is not plaesant, Chris Royal made the experience as pleasant as it could be. I appreciate his courtesy and willingness to assist as best he could.

G. Dennis Bell

21 de nov. de 2014

The service was done in a satisfactory way & the advisors & mechanics were very nice & helpful. I would recommend you to all my friends & family. Thank you for all your help.

Donald Meyer

21 de nov. de 2014

Every thing was accomplished on time, and like I wanted it to be accomplished. They even cleaned the caar.

Lawrence Rizzo

20 de nov. de 2014

Chris Royal and all the other guys at the service department (Brian for one) have always gone above and beyond any time I visit Ford and make the experience easy and enjoyable.

Harriett Lennon

20 de nov. de 2014

Very pleased! Thank you for taking care of our cars.

Ann Rozier

20 de nov. de 2014

Every thing was handles on a walkin basis in a very efficient manner

Mary Gibson

20 de nov. de 2014

The service department at Capital Ford on Oleander Dr. is AWESOME! They are prompt and right on it! I have a 2014 Ford Escape, my family has purchased 4 cars from this dearlership and the quality and service of this company is outstanding! I would reccomend all my friends and anyone to go see Scott Beasley, Matt DeCarlo to get them in the car they need! And if you are looking for a used car go see Mark at the other car lot and he will do you right, he sold all of my vehicles to my family used and new! I love Capital Ford of Wilmington!

Stuart Namm

20 de nov. de 2014

This story is not complete as I have, I am told, a defective part in my satellite radio system which is going to be replaced as soon as the part is in. I had brought it in to service on several occasions when the radio went out for no apparent reason, but they finally found the problem yesterday.

Bethany Milford

20 de nov. de 2014

Personally, I was offered assistance by staff members Chris and Matt. My Ford Fiesta was having continuous problems with its battery and the service offered by the staff was excellent. I had the battery recharged on several occasions and then eventually replaced. I would undoubtedly recommend this dealership to anybody and I feel very fortunate for the excellent service these past two weeks.

Nelson Cobble

19 de nov. de 2014

Shane was a big help. He went all out to get us in our new expedition. We really appreciate all Capital Ford did for us.

Kay Hamilton

19 de nov. de 2014

Y'all have always been warm as well as professional. I purchased a 2012 Focus two + years ago. Some friends say that staying with the dlrshp is costly but as a retiree with a disabled husband I find that it gives me a feeling of security and consistency. Be blessed this Thanksgiving and Christmas season! Kay R. Hamilton

Kathryn Rivenbark

19 de nov. de 2014

Great customer service. The team is always very responsive and attentive to detail.

John Mohr

19 de nov. de 2014

No problems. Work done within short time and I like the free car wash.

Valued Customer

19 de nov. de 2014

AS ALWAYS CHRIS ROYAL MAKES ME FEEL LIKE A VALUED CUSTOMER ALWAYS GETS IT DONE AS FAST AS CAPITAL WILL ALLOW.

Kim Bifano

19 de nov. de 2014

Chase my service guy was very helpful and was able to get me in and out as quick as possible.

Sharon Bishop

19 de nov. de 2014

I was traveling from Myrtle Beach to Wilmington when two Service lights came on. I called Capital Ford, scheduled an appointment for the following Monday and they took care of everything just in time for me to return home.

Crystal Simmons

19 de nov. de 2014

The service was great as usual!! Thank you to to everyone in the service dept..

Linda Hyatt

18 de nov. de 2014

My service advisor Brian Hales was excellent in getting me in For overdue oil change.

Michael Thornton

18 de nov. de 2014

had a heater problem with my 2011 f 150 call cris royal about 8.00 am and he told me to bring in the truck I was out and on the road in about two hours cris did a good job on getting me in and out I didn't even have a appointment. best Michael thornton

Haley Bourque

18 de nov. de 2014

Sales man was very knowledgeable and friendly, wasn't super pushy, was more concerned with my satisfaction than the sale

Valued Customer

18 de nov. de 2014

I didn't have an appointment but was told I could drop it off, and that hopefully they could service my truck by the end of the day. I dropped it off at 8:30am. I got a call at 1:00pm saying it was ready. Joyce at Capital Ford set me up, and had me out hour before I thought it would be ready.John Copeman

Frederic Frank

18 de nov. de 2014

Had a 1:30 PM appointment for A state inspection and 21,000 mile Maintenance.Vehicle was taken in immediately. Serviced in a little less than 1 1/2 hours.The last time it took over 3 hours for an oil change. Service Tech Chase was very helpful and assured us the long wait for service was unacceptable and would not happen again. In both instances we had a specified appointment time.

Elvin Long

18 de nov. de 2014

I was dissappointed to arrive at the Dealership at 7am for a 7:30 appointment to sit and wait until 7:31 to have the door opened to speak with and get my F150 in for service. Every were else I go for an appointment you are ask to be there 15 to 30 minutes before your appointment to do the paperwork require for your appointment. This unsatisfactory. When I mentioned they opened the door late, I got a smart remark you are early. That was uncalled for. Rude employees should not be waiting on customers. On the other hand the employee that actually handled my paper work did a wonderful job.

Michael Marsh

18 de nov. de 2014

I received excellent service at very short notice. Joyce Stanley is a wonderful service advisor to work with.

William Waylett

17 de nov. de 2014

Fast service, knowledgeable, low pressure is how I would describe the sales process.

Frances Jones

17 de nov. de 2014

Lincoln Navigator. Great car. Good price. Good Service. We have bought 3 vehicles from this dealership

Mitchell Quinn

17 de nov. de 2014

Good service. Recently purchased used vehicle from Capital Ford and took it in for first maintenance check. Will be returning in the future.

Mark Bodwell

17 de nov. de 2014

Brian Hales is awesome! his detail to customer service is superb!

Michael Arlt

16 de nov. de 2014

I bought a 2015 Ford Escape it Is a very nice SUV for my upcoming child. I've always been a Ford person and always will. The service was great at the dealership Tom who helped me did a great job in assisting me and my wife to find the right vehicle Thank You Sgt Arlt, Michael USMC

Andrea Ellingen

15 de nov. de 2014

My my car had a recall they were kind enough to let me about a second recall and I had a beautiful car drive they called and kept me posted baby very comfortable to use the card that I was given at my convenience almost tempted me to want to trade a car in to get something else had my service person is always so personable and makes me feel special he's just an amazing professional but he's got such a warm human touch that is why I think I've just frustrated with capital because of septic he's got the way to to turn it around so thank you for my car back I guess that the dice car that I was driving but I feel safe and its mine did its a good shape and I thank youwhat do you should I show up to help put up the Christmas tree I think it's becoming one of my favorite will be to traditions

Teresa Sutton

14 de nov. de 2014

I always have great service at Capital Ford,they even work with me when I am running late for schedule appointment.