Carol Hartmann

6 de sep. de 2016

Excellent service on oil change. Received free car wash also.

Lynn

5 de sep. de 2016

Service department is clean and orderly. The emails I receive to remind me of services due helps to keep me on schedule. Call one day and in for service the next. We purchase all of our vehicles from Browns and value their commitment to customer service, professionalism and quality. We feel part of their family and they are part of ours.

Kari

28 de ago. de 2016

I was very happy with the quick scheduling that they did for me when needing my vehicle serviced. Also like it when they can pick it up and drop it off again. Thanks again.

Jim Bailey fishing

25 de ago. de 2016

Fishing for trout and came in for lunch and an oil change. I was told to bring the car in at 2:30. I arrived early after lunch and bought my book along to read. I was worked in immediately and was out in one half hour. I didn't get much read and was back to the streams.

Tom Bolsinger

16 de ago. de 2016

What a great bunch of people and wonderful service. Comfortable waiting room with coffee and donuts. The service department always lets you know what is going on with your vehicle as they are working on it and they are very efficient.

nancyjo

3 de ago. de 2016

I took my car for the oil change and when I picked it up I found they had also did a complimentary wash of the outside; felt bad for whomever got stuck doing it as I had been on the road a lot and there was a ton of bugs to clean off. THANKS SO MUCH Brown's - you never fail to exceed my expectations

Juli H.

19 de jul. de 2016

I just moved to the area and was hesitant going to a new dealer for service. I dropped my car off at 7:15 a.m., without an appointment. I needed an oil change and a patch repair to my tire. I had to go out of town that day and they gave me a loaner car; however, I didn't need it. By 10 a.m., they were finished with my car so I was able to drive my own vehicle to Madison. Also, they didn't charge me an arm and a leg. Quality and friendly service is much appreciated, especially when those attributes are found few and far between in this day and age.

sherryfromprairie

25 de may. de 2016

I have dealt with the Guttenberg dealership for over 30 years. They are always courteous and go beyond any dealership to make sure service is performed quickly and to make sure it is high quality. We have had excellent experience with Sales Staff (Gina);Service Dept (Ron & Stacy) and Parts (Jan Bauer). We have purchased both New & Used cars and never had a lemon. We recommend you to our friends looking for vehicles. Thank you, you are great people.

LARRY & CAROL MOSER

25 de may. de 2016

ALL WORK PLUS ANY TROUBLE IN THE NEAR FUTURE IS RELAYED TO US. THEY TAKE CARE OF US AND ALL PERSONNEL ARE VERY COURTEOUS.

Barb Heller

23 de may. de 2016

We have purchased several cars over the years from Brown's and have been greatly satisfied with the service and friendliness of the staff. We also had our cars serviced there even tho we drive a distance to do it. I recently bought a Ford Escape and really have enjoyed owning it. It is my first new car.

Don Niosi

11 de may. de 2016

I had a 8:00AM appointment Tuesday May 10 and was greeted by the service desk personal. My Fushion was worked on promptly and finished by 9:30AM. The waiting room was clean and provided breakfast rolls and WiFi. I would recommend Browns service to anyone. We ate out last night and I mentioned my positive service experience.

Larry Brown

8 de may. de 2016

Brown's Sales and Leasing has the best service dept. in our area. They are friendly and precise in the things they do. I will not take my car anywhere else to be serviced.

lucy

5 de may. de 2016

Another great oil change!! Never even asked for the cleaning of my car or the car wash but it was greatly appreciated!! They know I live on the gravel road and the wash helped me out tremendously!! Will be back for sure with such great people and service!! Thanks again!!

Steve Hendrix

30 de abr. de 2016

Very pleasant experience. will recommend to friends

JHINZY

27 de abr. de 2016

Excellent customer service and support. Satisfaction guaranteed.

Roby71

20 de abr. de 2016

My vehicle had an oil change done in a timely manner and changed the rear wiper blade as it was torn. Very accommodating while waiting for my vehicle to be completed.

Chris

17 de abr. de 2016

I may not know everyone's name, but they treat me as if I were family every time. Your loaner cars and easy scheduling make it possible for me to go to work AND take care of my vehicle without compromising one or the other. I won't go anywhere else for service.

Paul Tiffany

17 de abr. de 2016

Really like these guys and the way they treat us. I will continue to buy all my vehicles from them.

Jim Bailey

14 de abr. de 2016

I have always had great service at Browns and would highly recommend everything except for the cell phone department. I had Sprint on the phone with Ting (my provider) to try and get reception on my S-4. I went to US Cellular and they said your phone must have been switched to our towers. I had to switch back to my S-2. I asked to have my phone switched back and was told I didn't do anything. My phone is now worthless.

nancyjo

31 de mar. de 2016

Another great experience at Brown's - got my car in and out - on time and made sure I was ready and safe to go again. thanks

Marilyn T.

2 de mar. de 2016

We drove 4 1/2 hours to look at a used car on Brown's lot. Grant, the salesman, was very professional and helpful answering our questions. When we arrived, the staff there was very accommodating and the car was everything we thought it would be. Even the mechanic came out to address and take care of the minor issue we had. The owner of the dealership also introduced himself. It was a very pleasant experience.

ToLu

25 de feb. de 2016

Just so happy with the service at Brown's and the quick jobs they do. I did not even call for an appointment , I just left my car overnight and dropped the keys in the outside box and my husband called the next day about an oil change and they did it just as if I had made an appointment. While checking over my car they found other problems but they understood that it has to wait a few weeks for us to save up to pay for this and they never tried to pressure me into doing it right now. They did tell me that they could not tell me how long the part would last before it broke but that was an honest fact. Very happy with the place and friendly people working there.!!

The Goods

10 de feb. de 2016

They always take good care of us. Would recommend to anyone.

John Kern

28 de ene. de 2016

Our experiences have been primarily with the motor home servicing department. They have always been accommodating and have gone out of their way to help. The staff takes as much time as we need to go over repairs, answer questions and they never make us feel rushed. Most recently Laura even volunteered to drive the motor home down to Clinton, IA, and when that couldn't be arranged offered to drop it off at our house in Port Byron, IL, which would have taken her an hour out of her way. Despite the two hour drive to Guttenberg we will continue to do business with Brown's.

LARRY E. MOSER

22 de ene. de 2016

REPAIRS WAS DONE IN A FAST AND PRECISE MANNER. GOT MY VEHICLE BACK QUICKER THAN I EXPECTED. HAD A GREAT TIME WITH MY SERVICE MANAGER. HE KNOWS ME BETTER AND I HIM.

Deb

13 de ene. de 2016

I always to take my car to Brown's for service and support. They are quick, efficient and organized. I hardly have a chance to sit down in the waiting room (which thankfully has great wifi!) before they come to tell me that my car is finished and ready to go. Brown's employees are friendly and take the time to answer any questions that I have. They never fail to go above and beyond to help with any service or other issue related to my vehicle. Thanks for excellent service!

Connie

10 de ene. de 2016

The service was done in a timely manner. Friendly staff. The

LARRY E. MOSER

7 de ene. de 2016

EVERYTHING I WANTED DONE WAS DONE AND A LITTLE EXTRA. IT IS TERRIBLE NOT TO EXPECT EVERYTHING I WANTED DONE TO BE DONE. I HAVE YET NOT TO BE SATISFIED WITH YOUR SERVICE AND ALL THE FRIENDLY PERSONNEL. MAY WE ALL BE SATIFIED WITH EACH OTHER IN THE FUTURE!

Steve B

6 de ene. de 2016

When I walk in the door someone always takes time to help me.The service department Always helps me get the best deal.

Taurus Fan

15 de dic. de 2015

Very accommodating! Easy to work with and quality workmanship. Good experience.

nancyjo

3 de dic. de 2015

Unfortunately I went through a construction area and picked up two flat tires in less than a week. One the occasion of the 1st, Jan found and ordered a new set of tires for me. Just 2 days later there's a 2nd flat. The moved the schedule around, found a loaner for me and got me in early to get the tires done ...and while they had it also changed the oil and did a courtesy wash free. Can't ask for any more than that! Thanks so much

sherryfromprairie

24 de nov. de 2015

Brown's Ford Dealer in Guttenberg has been my dealership of choice for over 25 years. We moved to Wisc. in 2000 and I still come back to Brown's whether its for service work or to purchase a new car. I know I can depend on the service staff to go beyond any dealership to get the job done right. If I need a loaner car, one is available. Searching for a new car, the staff out front works to find what fits my needs & price range. They will also find you the lowest interest on new & used cars. Thank you Brown's for the great employees you have.

Gilly

22 de nov. de 2015

had service work done-Very timely, kept me informed, Very happy with the service dept.

Paul Fritz

13 de nov. de 2015

I am from out of town and Browns was able to get my vehicle fixed and back on the road again. I have had service done there and they have a fantasitc service department, They also have loaner cars so you do not have to wait around while your vehicle is being repaired. I have always had great service here and would recomend Browns to anyone

John B.

30 de oct. de 2015

The best car buying experience I have ever had. Duane Borrett & Grant Hooker made it a very relaxed process. No pressure, very patient. They both went out of their way to make sure I was getting everything I wanted in a new vehicle. Duane had the cars waiting for me when I got there. It was well worth the hour and a half drive. Duane and Grant answered every question I had and both stayed past closing time as I conversed with my wife on the phone while making my final decision. I will definitely return to Brown's for my next vehicle. I have already recommended Brown's to family and friends. Great selection, great people. Thanks again to Duane and Grant.

NFries

23 de oct. de 2015

I was recently in to Brown's to have the suspension on my 06 Silverado worked on. All I have to say is AMAZING!!! Bruce and Ron were so helpful in getting me in and on the lift. Paul (the service tech) did and absolutly wonderful job with my truck. There were a few unexpected things Paul ran into and he was very thorough with me in explaining what else was needed. I was in and out of the shop during the day and each and every time i stopped in, Bruce and Ron were there to greet me and give me and update on the truck. I have recommended a friend who needs the the same thing done to his truck. I will continue to recommend Brown's to my friends and anyone else i may bump into. Bruce, Ron and Paul....Thank you for your efforts and quality work!!! Thanks, Noel Fries

K Klostermann

20 de oct. de 2015

Scheduled appointment at 8:00 on a Saturday morning and was able to get the truck in right away, was told it would be an hour or less and was done in 45 minutes. They also ran the truck thru the carwash. Everything was great.

Mitch

20 de oct. de 2015

My RV needed warranty repairs. My appointment was right on schedule. The repairs were made quickly. The service rep explained the repairs. The front desk staff took my payment and I was on my way. This is a great dealership. Dave Brown is always in the office and likes to talk with customers. Check them out if you are in the market for a new or used car, truck, RV.

Curleque

18 de oct. de 2015

I have recently purchased a 2015 Ford Escape and it was time to get my oil changed and then Ron informed that there was a recall on the car so they took care of that as well and it was all done in a very timely fashion. I was given a loaner car to use while they were working on mine. They are always very friendly and courteous. Great Experience, Connie Backes

Wisconsin shopper

26 de sep. de 2015

They have a good service team. and did my service work on time

draven620

21 de sep. de 2015

Awesome customer service they even found a Issue that I was not aware off.

Roger k.

19 de sep. de 2015

The folks at Browns are wonderful. They always seem to go above and beyond to take care of customers. Anytime our vehicles need service the service department is always on top of it. If I they have time they even wash your vehicles. Don't know of any other place that has that kind of service. We will always have our vehicals serviced there and most likely purchase as well.

Kevin the Thrivent Guy!

18 de sep. de 2015

Always friendly and very service minded, a pleasant experience to bring my Explorer in for service or repairs. Thank you Ron and Stacey in the Service Department of Browns Sales and Leasing.

DickB

17 de sep. de 2015

Staci, the scheduler, couldn't have been more accommodating. The problem was diagnosed and repaired in reasonable time. Everyone was courteous.

Erv

15 de sep. de 2015

Our vehicle service was smooth and seamless. Staff was ready for us, upon arrival, as well as friendly and respectful. Work was done quickly and perfectly. Facility is well set up and comfortable, with all the amenities one could want. Service was excellent. The wife even got her cell phone needs addressed while we were there. Staff is always ready and willing to deal. What more could a person want?

jan bauer

9 de sep. de 2015

always a good experience/ treated very well and will b back

Nancyjo

30 de ago. de 2015

Great service again. Warranty repair tracked until the parts were available - then they called me and offered me a number of options ..a quick stop at the desk, pleasant banter with Stacy, loaner car keys and out the door -- and when I picked it up a couple hours later they had even washed it for me. THANKS AGAIN

paul

17 de ago. de 2015

Excellent service. Ron Hefner even picked up our truck and took it to service department so we didn't have to miss work. Thanks

Don Niosi

15 de ago. de 2015

The recall was done quickly and in the time frame quoted. As a bonus my car was returned cleaner than when I dropped it off. Thanks

Nancyjo

14 de ago. de 2015

A family event popped up and I realized I was already slightly overdue for service - and putting another 500 miles on was not a good idea. I called Ron to ask if there was ANY WAY to work me in -- 5 minutes later I handed my keys over - and picked up a rental so I could get the last minute shopping I needed. He called me back shortly and said it was ready to go - and when I picked it up they had washed it too. Wonderful service! THANKS SO MUCH!!

Paul Fritz

4 de ago. de 2015

I had a noise in my truck that 3 other dealers were not able to find. Arrived at the shop at 7:30 Saturday morning and Stacy got me in right away. The tech. took the truck for a drive and found the problem. I had my truck back by 9:00 with the problem fixed plus they washed my truck. Not many places you get service like that. I would go back again for service

Curleque

18 de jul. de 2015

I had my car serviced yesterday and it was quick and efficient. Friendly staff and accommodating. I have had my service done with Brown's for years.

Lois

8 de jul. de 2015

I thought it was great being able to book my service work on line. All of the employees very friendly, helpful and dedicated to their business. Dealership extremely clean and welcoming. Thanks again.

Fan of Dave Brown

1 de jul. de 2015

Best in great service, knowledge and expertise. The only dealership that I would highly recommend to my friends and family. I drive a few extra miles for service, but get back 100% more in what I pay for.

Shane

30 de jun. de 2015

very professional and courtious staff who always go above and beyond to treat their customers as one of the family. Would highly reccomend them to my friends.

John Kern

16 de jun. de 2015

I promised I'd write a follow up review to my original and this is it. In original post I noted issues with the heat pump on our Forest River motor home, loss of signal with the TV antenna, GPS loose/non-functioning and a scratched dash console. After following up with the RV service department at Brown's we determined that the heat pump and antenna issues were due to user error (we the owners didn't read the owner's manual) and the scratch in the dash was pre-existing. We are still having issues with the vehicle GPS which keeps blowing a fuze, but Brown's has remained committed to troubleshooting that and we are still working to get that issue resolved. The staff at their service department remains very proactive and have taken all the time we need to discuss our concerns and provide instruction/guidance on use of the vehicle. Repair work to the air conditioning unit and vent covers (previous work) shows good workmanship. I'm giving 5 stars for quality of repairs since they have taken all appropriate steps relevant to the GPS issues and continue to do so.

Wisconsin Farmer

15 de jun. de 2015

I had a problem that needed to be fixed right away. They manage to fit it in.

John from Quad Cities

10 de jun. de 2015

That staff was very proactive and worked with us to address the issues with our Forrest River RV. When we received the vehicle back the repairs to the GPS didn't hold and it cut out halfway home...also it (the GPS) started to shift in the dash resulting in it sliding down and partially out which would seem to indicate it wasn't fully mounted. It also looks like during installation the imitation wood trim in the dash had been scratched. The TV antenna stopped functioning at the same time. RV is back at Brown's now for follow up. On the flip side there was damage to the air conditioner and roof vents and the work they completed on that looks to be very good. The folks at the RV service department were very nice and seemed like good honest people so this review will likely be updated in future, but for now I can only give a fair rating for quality of repairs and average for overall.

Wisconsin resident

5 de jun. de 2015

They found the problem and fixed it in a timely fashion

ToLu

8 de may. de 2015

At the last minute I changed my appointment and they got me in right away! Fast service done right!! On the way home another issue arose and they are looking into that the next day!! Thanks to Ron and Stacey for the fast and good work you all do!! So quick to help with ways to save money!!

Wisconsin Customer

1 de may. de 2015

Ny appointment was on time. they have a nice clean waitin room. It didn't take me long to get me on my way.

David and Severina Wehr

24 de abr. de 2015

Grant Hooker was our salesman, he was amazing! extremely nice and laid back. He lowered the stress level for my wife and I tremendously. His demeanor and his knowledge about the car we were purchasing made the experience quite enjoyable. The purchase was the first car my wife and I bought together and it was extremely pleasant. I would recommend this dealer and specifically Angela and Grant to all my friends and relatives. We are very pleased with our purchase and the cost. Thank you all soo much! Zach Hoffmann also was great at walking us through the paperwork. Thank you again. David and Severina Wehr

DJP

20 de abr. de 2015

2013 Chevrolet Silverado transmission at 23643 Miles under warranty Overheating and not shifting correctly. Cost me 200 and no Chevrolet transmission warranty service.

PATNDICK

19 de abr. de 2015

I discovered that our F-150 Ford Truck had a pinion seal leaking. We elected to have it replaced as a warranty repair before it became a serious issue. Ron, in service, booked us in at our earliest convenience. The repair was completed much quicker than I had anticipated and I do know something about car repairs. To top it all off they offered me a complimentary car wash. Overall, I was very pleased!

Tolu

9 de abr. de 2015

Thanks for making a quick oil change appt. as something came up and we needed it changed ASAP and you did the job!! Fast work and such nice people!! Gave me future oil change info that the next one is free!! Made our day!

Nancy Jo

3 de abr. de 2015

They got me in right away, had a clean loaner car ready for me, took care of everything, called me and told me it was ready and when I went to pay the bill - surprise - they saw I had earned a free oil change and credited it to me without me even asking! That made my day!! Thanks RON and STACY!!

Crazy Connie

20 de mar. de 2015

I called and was able to get in at my convenience for a oil change and also had my car cleaned inside and out. They did a great job. The staff was very friendly and accommodating.

John Kahle

19 de mar. de 2015

Stacy Beck has done A excellent job setting up my car and truck appointments for oil changes and other service work I need done. Ron is outstanding like always. He just took care of some warranty work on my car and always works great with me. Jan in parts is very nice and treats me good on ordering any parts I need. The whole crew at browns is great. Have A good day.

Marcia Kelchen

18 de mar. de 2015

Stacy and Ron do a great job! The people are great and everyone is always friendly.

bill e

13 de mar. de 2015

Great job again. Got my vehicle in as soon as I knew there was something wrong and delivered it back the same day. Keep up the good work.

Bill

5 de mar. de 2015

Browns is great at getting me in on short notice & the staff in the service department are awesome. They even bring my vehicle back to where I work when the service is finished. I suggest that if you haver never been to Browns, give them a shot because they are the best.

VWhite

5 de mar. de 2015

Ever since I started working in the local school system, I have had Brown's Service servicing my car. Since I teach all day three blocks from the dealership, they save me time and effort by picking up my car from school and returning it by the end of the school day. The customer service staff is warm and helpful, and the service department can't be beat. When I had to replace my car last year due to an accident, the sales staff bent over backwards to make sure I was comfortable with my new vehicle. I can, without reservation, highly recommend Brown's Sales and Leasing.

Gilly G

3 de mar. de 2015

Browns has been a great dealership to buy cars from, both new and used. I have purchased several there [9-10]

Noel

27 de feb. de 2015

I recenlty need and exhaust leak on 06 Duramax repaired, transmission flush and an allignment. The exhaust leak was in a very, very tight spot and the techs(Paul and Dan) were able to get right in and repair it! I am so pleased with the way Ron, Stacey and Bruce talked and worked with me. They make you feel welcome and glad to be in the shop. The techs are very friendly and knowledgable and talked to me about how things went. Over all I will definitely be a returning customer and feel comfortable with Brown's working on my truck.

Michael, Guttenberg

18 de feb. de 2015

Always great service. Prompt service while I waited. Gave options on the items that needed attention. Friendly and helpful. Same day appointment is always great when you have a busy schedule.

Tim

7 de feb. de 2015

I have been doing business with Browns since 1970. Having lived in different locations across the state it wasnt always possible to get back to use their service but on many occasions I have pulled vehicles 300 mi to have them diagnose and repair my vehicle. They dont just throw parts at the vehicle. They only put in the part that is needed. I have complete confidence in the entire service dept, top to bottom. They treat me like family and I feel welcome any time I in the door.

Larry Brown

28 de ene. de 2015

I have had my 2008 Mercury Sable serviced at Brown's ever since I bought it in 09. I have never had any problems with anything since I have owned it. They have excellent service people and facilities. I will use their business as long as I live near here.

Connie B

21 de ene. de 2015

I was totally satisfied with the service I receive. They called to say my car was done the same day as opposed to it taking a day and a half. The staff is always very pleasant and informative. I was given a good loaner car to use while mine was being worked on. I have all my work done at Brown's and always have.

Lucy Lu

13 de ene. de 2015

We always get our vehicle serviced at Browns and the time it takes to do the work flies by fast. People are always coming in to visit you and there is a tv and magazines and donuts and coffee. The people at Browns always make you feel like you are at home! Great service is always a plus too!!

JB

6 de ene. de 2015

Once again, the service team at Browns took care of the problem while respecting my time and wallet. Thanks!

Maxi

5 de ene. de 2015

Anytime I needed anything done, they made sure it was to my convienence....and always so many friendly and smiling faces.

newcarbuyer

23 de dic. de 2014

I have always bought used cars, but this time around the whole sales department at Brown's convinced me that new was the way to go. I could not be happier with my new purchase! I love all of the new technology! Thank you for steering me in the right direction! As for the service department, they worked on my wife's vehicle while we were shopping. They fit us right in with no questions or hesitations and had the vehicle completed before we were ready to leave! Brown's is the only place we will do our car shopping and service business. They made us feel like family.

Trish

15 de dic. de 2014

I expect and only recieve the ulitmate service at this dealership.

Jessica

12 de dic. de 2014

Brown's has been our full service dealer for quite some time! We have always been happy with their quality work and service!

HawkFan82

12 de dic. de 2014

Their staff is MOST friendly, clean facilities, very knowledgeable regarding their inventory and features of inventory. Ron in service is very helpful and caring and Stacy does a wonderful job also! They cleaned my car and it was amazing! Looked and smelled new, couldn't ever tell I had kids in there. Definitely would recommend to any friends/family and will buy here from this point onward.

Nancy

11 de dic. de 2014

Thanks so much - Jill, Stacy and Ron were GREAT - they made sure there weren't any recalls, rotated the tires and washed my car up - and I just took it in for a oil change and said to do anything else they thought was needed. THANKS SO MUCH - and thanks Brown's - you're super

Ford Guy

9 de dic. de 2014

Browns in Guttenberg is the only place I will go for my service work. Stacy and Jill got my truck in quick and the repairs were done in a timely manner. Very fast and friendly service and my salesman Grant had a cup of coffee waiting for me when I got there. Best place for sales and service for your vehicle needs. I will be recommending Stacy, Jill and Ron in the service department and Grant in the sales department to anyone that will listen. Great job!!!

Triple D

9 de dic. de 2014

My husband and I have been shopping around for a new truck for the last couple months. Due to sleazy car salesmen here in the Dubuque area (I won't name them personally, their dealerships on Dodge st. Or their autoplazas) and the fact that they only seem to care about scraping the bottom of my bank account, we haven't had the best of luck finding something we love. But the other day, after a referral, we seem to have found a breath of fresh air when we walked into Brown's in Gutenberg. We were greeted with a smile by a gentleman named Grant Hooker. We explained our situation to him and he immediately made us feel at ease by asking us what exactly what we wanted instead of just pushing us towards the newest, shiniest car on the floor. Grant seemed very knowledgeable of what he was selling and stayed honest with us when it came to the nitty gritty questions. It seemed like he was genuinely happy to show us what we needed for us instead of what he needed for his paycheck. At the end of our night we felt like we were going to be buying from family, it was a great feeling considering the sick and defeated feeling i had walking out of the other dealerships we had been to. Unfortunately due to family matters we have been unable to pull the trigger on buying our truck but we agree that when the time comes, the only place we will be going is to Brown's and buying from Grant.

Bill & Sandy Tielbar

5 de dic. de 2014

We have been doing business with Brown's Sales and Leasing since around 1967. We have always had great service and would not go to any other dealership. We are completely satisfied with Brown's and would recommend it to everyone.

FirstOnRaceDay

3 de dic. de 2014

Ron took damn good care of me. Paul did a great job fixing my truck. It was done right and in great time and for less than I was quoted.

Noel Fries

29 de nov. de 2014

I took my work truck in for an oil change and headlight...Ron and Jill got me in and out very fast. The tech was very thorough. There were things on my truck that I already knew needed attention and he again pointed them out. I will continue to have my company truck serviced here and I am working on allowing future work from my fleet dpt such as tires and other things. Thanks for the great and sppedy service!

Sandi Swift

24 de nov. de 2014

Excellent experience and I have and will continue to recommend the dealership and Grant to my friends.

Kelsey

22 de nov. de 2014

I have been looking for a new vehicle for a little over a year and was always denied. Brown's Sales and Leasing was able to work with me, for me to be able to trade in my car for a Ford Escape. I was very pleased with the service. A special thanks to Grant Hooker for going above and beyond customer service, I will be coming back with any questions or needs for my new vehicle.

Tom Swift

22 de nov. de 2014

A great purchasing experience. Highly recommend this salesman to everyone. Great execution.

12thMan

21 de nov. de 2014

Grant Hooker was amazing to work with. The Browns team and Grant are very professional and knowledgeable! Grant knows his stuff and was VERY easy to work with. He made the buying process smooth and quick.

DeerSlayer

21 de nov. de 2014

Grant Hooker was amazing. Very easy to deal with and knew his stuff. The new F150 is an amazing truck and I love it. Browns sales in Guttenberg was more than I was expecting. They accommodated my schedule my wants and needs. Grant and the Browns team will be getting my business again in the future.

Lucy

17 de nov. de 2014

On the spur of the moment I decided I needed an oil change and they made it possible to get it done and do it in record time!! I called and they were able to get me in as soon as I got there. Great job guys!!

Julie

10 de nov. de 2014

Ron, Stacy & Laura in the service department are great! They always work with me and have reminded me about my factory recall. Repairs were made in a reasonable time frame.

Gilly

27 de oct. de 2014

Service very timely and the people great to work with.

Kathy

23 de oct. de 2014

Very friendly service and appreciate the car wash. No matter which dealership you go to all Brown locations are the same.

Dick Hensley

23 de oct. de 2014

I was very pleased with the way the tow bar was installed. The service people sent a lot of time with me making sure I understood how the new braking system worked when towing. Very person I talked to did all they could to make me a satisfied customer.

Ken Gebhardt

17 de oct. de 2014

I had a real good car buying experience at Browns. It was pleasant with no pressure in that they were able to work with me on buying a new 2014 Ford Escape. The salesperson was top notch and very professional in helping me on the vehicle selection, test drive, and buying process to make sure that I got the most rebates and the best trade in price for my old vehicle. Normally looking to buy a new vehicle is a hassle and pain but at Browns it was very pleasant with no pressure and lots of help to make for an excellent experience before and after the sale.

College Student

16 de oct. de 2014

Ron got my car in when I was home and finished by the time I had to leave. Gave me a loaner car to use while they worked on my vehicle. Couldn't ask for anything more.

Newcomer

11 de oct. de 2014

I have been going to Brown's Sales and Leasing for my service to my Ford Escape for three years and most everybody at Brown's truly understands Customer Satisfaction. I recently purchased a new/used car from Gina at Brown's and it was the best car purchase experience I have had. Again, both Sales and Service departments at Brown's understand Customer Satisfaction and it is reflective in most all of the people I have dealt with or observed.

Mar

11 de oct. de 2014

Kudos to Stacy who gave me top service and knows her stuff. Even got me a loaner so I could tool around Guttenburg. So I took a walk along the river when she couldn't get a hold of me to get my vehicle done in advance and I had to wait a bit. Never has waiting been so enjoyable. It was at the end of the day and she still finished it in fine fashion. All good whenever I have used Browns Service dept.

Larry Brown

9 de oct. de 2014

I had my Mercury Sable in for service. It was just a short time and they were done with the service. They even washed my car and cleaned the inside. It looked like a new car and now it runs like a new car. Hats off to the service department.

Just me

1 de oct. de 2014

I was at the dealership to get a factory recall done. I was very happy with the service Brown's provided.

Rachel

25 de sep. de 2014

Brown's makes repairs and maintenance very convenient. Ron will pick up my vehicle up at my house and return it on his way home. Brown's offers a courtesy car if you need one. I like the oil change rewards, after so many your next one is free. I like having my vehicle washed to. All around haven't had any issues Brown's service department.

Jim

19 de sep. de 2014

Everything done timely and accurately.........................

John

19 de sep. de 2014

Laura and the Service Staff made what could have been a complicated situation into one that was simple for me. I appreciate their understanding and valuing my time constraints.

Don

13 de sep. de 2014

Great place to go and great customer service! Ron always goes above and beyond! They pick up our vehicles and it is so convenient.

Anna

12 de sep. de 2014

Brown's service department goes above and beyond my expectations. They will come and pick up my vehicle when it needs serviced and drop it back off to me. I feel that I can trust them and Ron has always been very helpful, even coming to my house when I called to determine what was wrong with my vehicle. Thank you for being there!

Valeria

5 de sep. de 2014

Nothing like good customer service to keep me coming back! My car is picked up from the school where I work and delivered with all service complete by the end of the school day. The service department does a great job, even giving my vehicle a bath before returning it to me, a much appreciated extra with all the gravel roads I drive on. Everyone I talk to at Brown's in Guttenberg is friendly, pleasant, and professional.

Jeff Brown

3 de sep. de 2014

What a great service department! Competitive prices, great service, with a smile and everyone in the dealership just seems to be having a good time being at work.

Russ, the Mayor of Guttenberg

1 de sep. de 2014

I have never been disappointed at Brown's during the past 19 years of buying and servicing my cars.

L.Wilson

29 de ago. de 2014

I have bought 4 or 5 vehicles from Brown's in Guttenberg. I always use Jeff Klemp as my salesman. He is knowledgeable and professional always. And Ron in the Service Department can't be beat. I think everyone at Brown's does an excellent job.

Steve Bernhard

27 de ago. de 2014

Ron does a great job there.He always goes above and beyond his duty.

Barb and Chuck

23 de ago. de 2014

We have been buying and servicing our cars for many years now. We just had an oil change and they even loaned us a car to drive while they were servicing our car. We had another appt. and was afraid we wouldn't make it on time. They are always helpful and friendly. We have had Jeff sell us our vehicles and he is a very helpful salesman. We have been well satisfied with Brown's.

Cyndi

20 de ago. de 2014

Great Place to do business! I am a long time customer and have never been disappointed!

Hawkeyes

20 de ago. de 2014

I brought my new vehicle in for its first service and I was very pleased with Browns. They were ready for my vehicle when I got there. Bruce was very thorough. I walked across the street and had a sandwich at Subway and upon my return the job was done! Bruce went over in detail all services done to the vehicle and they also took care of a couple recall issues all at the same time. Very professional.

Trish Kennedy

19 de ago. de 2014

Excellent dealership! Employees and owner very friendly, helpful and dedicated to their business. Dealership extremely clean and welcoming.

John Bricker

19 de ago. de 2014

This was my first service of a new car that I purchased at Browns. Bruce did an excellant job through entire process. Was very quick and thorough. Bruce took the time to explain everything serviced - I could not have had better service.

Kathy Edge owner

17 de ago. de 2014

Came in for an oil change and you job was done satisfactory. The friendliness was very satisfactory and our car was washed (and it was pretty dirty).

Connie

16 de ago. de 2014

They are always very accommodating when I need my car serviced and I appreciate that. All the people working in service area are very nice and good to work with. I have purchased many vehicles from Brown's Sales and Leasing.

Bruce

13 de ago. de 2014

Did another great job! I always take my car to Browns. You know they will do a great job! I'll bring it back to them the next time I need service.

Dan Smith

9 de ago. de 2014

I recently had my f150 in for service. Browns came and picked it up at my work, not only did a great job but also washed it. They noticed a light out for my license plate and before just going ahead and repairing it they called me to make sure it was ok. GOOD PEOPLE GREAT COMMUNICATION..

DonnaP

7 de ago. de 2014

The service was done very professionally and quickly. I do refer your service department to others. Very happy with my experiences with Brown's Ford in Guttenberg.

Nancy Jo

7 de ago. de 2014

thanks all - great service! I'm happy to have someone close to home to take care of my vehicle like you.

Chris

7 de ago. de 2014

Brown's Sales and Leasing is always where we go for any of our vehicle needs. We have bought all of our vehicles there over the past 30 plus years and have never been disappointed in their service. They are a great group of people and truly care about the customer. Ron in the service department is one of the best customer friendly people that I know. He always goes above and beyond for us. We also have utilized the body shop a few times over the past year or so and Laura was amazing as well! It is so refreshing to have such great customer service! I would recommend them to anyone and I do:)

Jim k.

26 de jul. de 2014

Great service experience.They get things right the first time.If they miss something you told them about there is no charge when you bring it back in.What I really appreciate is when they wash my vehicle.That tells me they appreciate my business. Keep up the good work..

Fred Eggert

25 de jul. de 2014

Great! You had the part I needed and the wait to get the job done was OK. Paying and checking out was slow since no one wanted to come to the counter to get my money.

Terry

13 de jul. de 2014

Have always gone to Brown's for cars and service. They are a wonderful group of people. Brown's in Guttenberg is lucky to have a great staff like them!

Michael

11 de jul. de 2014

Got in the same day called. Great service, friendly. Had an oil change and minor transmission repair, was done in an hour.

Bill

11 de jul. de 2014

Ron and his staff did a wonderful job with my Yukon have been working with Browns service department for sometime now and have never been disappointed. The loaner car and work I received were top notch.

Michelle

11 de jul. de 2014

Ron and Laura were very good to work with from the service department!

Mary

25 de jun. de 2014

We have been dealing with Brown's for years! All their staff are friendly and very helpful. We recently had some service work done and we were kept notified of what needed to be done and they made sure that anything covered by warranty was dealt with. They have a great qualified service staff! Thank you Browns!!

Larry Wilson

24 de jun. de 2014

The service dept is excellent. I take all of my vehicles to Ron. If I have a question he always explains it perfectly.

LuAnn

21 de jun. de 2014

The service work is great and the people who work at Brown's are friendly and very helpful. They aid you in your fixes and never pressure you to buy more than you need. The waiting room is a great place to wait for your vehicle as they have tv ,papers and radio. Relaxing atmosphere.

Anna

19 de jun. de 2014

This repair was for a recall on my Chevy Traverse and everything was taken care of quickly and completely!

Bob

15 de jun. de 2014

The very best service. I have bought my last 4 cars there, and they serviced them all. They go the extra mile to take care of their customers.

J.J.

10 de jun. de 2014

Every time I bring my auto in Brown's Service department is always very helpful and thorough.

Mitch

5 de jun. de 2014

I purchased a motor home from Browns the fall of 2013 and the sales staff are wonderful to work with. Before hitting the road I returned to the dealership to repair a scratch on the hood, caused by an accident where I store the motor home and they were great. No matter who on their staff you deal with, they are customer focused. If you need a motor home or a new or used car I highly recommend you go to Brown's sales and leasing.

Trish

5 de jun. de 2014

They went above and beyond what I had scheduled, as well as honoring my outdated coupon! Greatly appreciated!