KellyJ

1 de jul. de 2016

Easy online appointment scheduling, quick intake of my vehicle, clear communications of what was required. Waiting time was explained and kept to. When a stripped lug came into play a loaner vehicle was quickly arranged. Cannot say anything bad about my experience. Honest hard working folks at this service dept. I have purchased 2 cars through Bob Howard and use their service dept for all my maintenance needs.

Golfguy1

1 de jul. de 2016

BH Buick/GMC used cars made my recent purchase very simple! They are more than fair on my trade and sold their very well reconditioned vehicle to me at a fair market price! I highly recommend them to anyone looking for a used of new vehicle! They also have a great selection of all types of cars, trucks and SUVs!

BrettJBK

1 de jul. de 2016

No nonsense, quick and easy purchase! Gave me more than fair value for my trade! Thanks Bob Howard Buick/GMC staff for making my purchase smooth and easy!

GodsDiva

25 de jun. de 2016

I've purchased a 2006 Lincoln Zephyr 6/14/16 and heard a noise today, that concerned me. I called the service center and spoke to Chris who was really helpful and told me to come in, even on such short notice. Mr. Palin advised of maybe the brakes, quite normal but, took out his time to test drive the vehicle with other techs. I'm very happy there were no issues after it was explain to me in terms I've understood and told me to let them know if I hear where the problem may be and to bring it back in. Thank you and many blessings to Edmond GMC!!!

Skeewee_aka

17 de jun. de 2016

Service reps are very nice! Excellent service...will definitely keep coming back for maintenance. Guys are very knowledgeable. Feel very comfortable. A+ for this service department.

Tkreth

13 de jun. de 2016

All the people in the service area were extremely nice and friendly and kept me well posted on how much longer it would be for my car to be done

Bubba

10 de jun. de 2016

Very personal, great service, Tj was very personal. Bought both of vehicles here. I have told many people about Buick and Bob Howard Auto Group

DK GMC guy

9 de jun. de 2016

Great place to get an oil change as they offer complimentary hand wash and vac. Only complaint is sometimes it takes a while so I get complimentary taxi ride to and from work. I shopped around for new tires and they had best deal around. So now I get free tire rotations with each oil change.

Friendlyfox92

7 de jun. de 2016

Came in for an oil change and rotate. The staff was very helpful and friendly. The facility was clean. I will definitely keep coming back for my car needs.

Jayce191

7 de jun. de 2016

This is the only place I take my Hummer H2(Alice)They take care of her and get her in and out in no time. They even clean the finger prints off her anytime they get her dirty. ?? this place

Hubby&Wifey

7 de jun. de 2016

The sales person we had was new and didn't know much about the product(s) we had questions about. The sales manager seemed cordial at first but when confronted once he ignored me flat out (didn't even look up from his cell phone). The finance manager we dealt with seemed rushed and unconcerned about us as customers and our concerns/questions. The gentleman who handed my wife and I the keys and explained the vehicle was polite and professional. 1 for 4 are bad odds!

Pastor Dan

28 de may. de 2016

When I bought the vehicle I had problems with the finance guy lying about how much the added insurance would run, even when I canceled it. Took forever to get it fixed when he overcharged a couple thousand. I should have known better than to bring in my vehicle for a free oil change...My experience started when I called to schedule a time hoping this would speed up the process, the young man I talked to was clueless and unable to answer any questions, he only pushed me to use the shuttle and leave it. So I called back the next day to confirm my appointment for Wednesday and I am told the appointment was never scheduled. I scheduled a new appointment as waiting for my vehicle for Wednesday. Then I came in and was told there was a complimentary wash. After sitting in the wait area I noticed the guy before me was asked if he had time to wait for his car to get washed and he said sure. It looked like he waited an extra 45 minutes to get his car. I was there for an hour and a half (I showed up a little early for my scheduled time) but after 90 minutes I was asked if I could wait around for my car to be washed. After witnessing the problem the other guy had (they also misplaced his keys) I told them no I couldn't wait around for a wash. As it was it was close to 2 hours by the time I finally got out of there. Then I drove to work, then home and the next day I discovered oil on my garage floor. I called and the service lady who answered the phone wanted to schedule me for a service unrelated, I had to explain to her a couple times I just had it in and something they did caused the leak. She informed me I would be responsible to pay for them to look at it. I brought it in and went straight to the guy who had worked with me on Wednesday. He took it straight back to the bay. A little while later he came out and said the service tech said it was just oil spilled on the drip pan. 30 minutes later the service manager tells us that the filter was faulty and when it was placed in it leaked. Then it took them way too long to wash it. It was explained to me that they were canceling the contract with the current detail team but they had to finish out the month but they were very slow. Again it was over 90 minutes for the time to fix their problem. It takes me 20 minutes to drive to this dealership. So all in all I spent 5 hours of my week for a 15 minute oil change. I do not think I will be back.

Buickblah

23 de may. de 2016

You would think that since they were nice to you when you are buying that they will be nice till the end. Well think again. Who gets oil change for 3 hours when you have set an appointment weeks before?! Really bad service. And they give you all sorts of crap to save their xxx. Do not go here!!! It happened to me twice already. Really bad service

Tara Burkhart

27 de mar. de 2016

Holly is an AMAZING sales professional. As a former Marine Corps Officer, I demand honesty and genuineness from people with whom I interact. Within five minutes, I knew I was working with that exact caliber of person. I have already suggested my friends and coworkers call Holly for a new vehicle. Holly is extremely professional, friendly and helpful. Holly and Matt made my purchasing experience excellent!! Both sales professionals treated me respectfully. I anticipated this dealership to be like all others; assuming a 5 foot 2 inch woman could NOT possibly know what she wants and definitely how cars work/run. I could not have been more wrong about Bob Howard Buick GMC!! From Holly to Matt to David to Rodney, all individuals treated me respectfully, genuinely, appreciatively,sincerely and earnestly. The best part about my experience is that I had a scheduled appointment with a different dealer but turned into Bob Howard Buick GMC accidentally. Obviously, the rest is history.... I purchased a 2015 GMC Sierra and absolutely LOVE my truck.

Jo Lightbody

4 de feb. de 2016

With our financing it required us to use a USAA Certified dealer for purchase. Living in Tulsa it was not convenient at all to have to go so far to make this purchase. But, from our first contact online and by phone with Roy, internet manager, to our last handshake with Will Dodd, I can say emphatically that it has definitely been a GREAT experience!! Though Roy was not available when we first arrived, William Dodd was assigned to work with us. I had a lot of questions and he was incredibly patient and took the time to explain everything I inquired about. He worked very hard to make sure that we got the vehicle that we wanted and didn't waiver on making sure all our needs were met! When the first car that was gonna be brought in ended up being sold he made sure to search out the exact same vehicle with all the options that we were wanting. When we drove down to OKC to pick up our new vehicle, Will took care the to explain all the different aspects and how to use them. I never felt that he was speaking down to me or trying to rush us and get us out of the building but just the opposite! I am extremely pleased with the customer service that we received from William Dodd and would highly recommend him and Bob Howard GMC/Buick. Will Dodd went above and beyond to make sure that we were fully satisfied during the whole process of buying our 2016 Acadia Denali! Thank you for having such high quality professional salespeople available to take care of your customers!! William Dodd is that and more!! . ........

Horse2slow

10 de nov. de 2015

Everyone I met and/or spoke with at the dealership was very friendly and helpful. All my questions were answered professionally and in a easily understood manner. From the salesman I first met to finance, service managers and the last person I saw as I walked out the door to get in my truck was extremely helpful. David Lowther was very helpful in going over everything about the truck. He covered every item in detail and made sure I understood and knew how to operate every option on the truck before I left the dealership. He has also made himself available for any questions I may have. Every business would be honored to have someone like David and the other professionals that I met while at Bob Howard Gmc.

Jonjon96

15 de jul. de 2015

Everyone I spoke with and had come in to contact with was awesome great staff both sales and service I will be back. Thank you

Okthunder

14 de jul. de 2015

I purchased a new Buick Enclave from Bob Howard. They were ver professional and knowledgeable. I have been to many dealerships before and this was by far the best experience. They listened to what I wanted and showed me the perfect car. The price negotiation was very easy and to the point. I appreciated the whole experience.

Cash 8286

6 de jul. de 2015

The two people who waited on us was friendly but no experience they even told us one had beenthere 2 days and other 3 weeks they would not come off their price and insulted me on my tradein for $2500 and had not even seen the vehicle we did not bring it! You really need to train yourhelp alot more before you release them to sell no wonder there wasn't any people around but us. Wedid go to another GMC dealer here in okc ok and got exactly what we wanted and price was great!!

Jet

6 de sep. de 2014

Everything is so good, car is very worth, sales are nice, I like this place

Billy

18 de dic. de 2013

Great experience on one of the coldest snow covered days. Thanks to sales rep Justin for making the suggestion to try the GMC Terrain. I am 6'10", and originally was looking at the Buick Encore that I just wouldn't fit in very well. Justin asked what I was looking for (great MPG and plenty of comfort while driving) and he made the great suggestion. We actually had little thought of making an actual purchase that day, but the service and vehicle was great, so we thank you for the great work!

jamesc

5 de dic. de 2013

The salesman, Al Spence, has us come back when we had the time so he could go through everything in the car! He helped us register for On-Star and transferred my cell phone numbers onto Bluetooth. When we asked them to cover some hail damaged chrome, they went ahead and fixed it when we had the car in for a GPS problem. We have been to Bob Howard for our last three cars and would not go to another dealer.

CHRISTINE

31 de oct. de 2013

I was able to get an appointment quickly and according to my schedule. Each item was repaired as anticipated.

Cameron

15 de oct. de 2013

David was very helpful in this process of getting my car. I didn't ever feel pushed towards something I didn't want. Overall was an easy car buying experience.

dawnybrook

14 de oct. de 2013

Art and Cameron were very helpful and got me into a new vehicle when I decided against a used one. They worked out a good deal for me and I am very happy with the service. Alex was also instrumental in structuring my loan.

Yvette Hicks

26 de sep. de 2013

The follow-up via my request from the internet was the start of this relationship. It had been over a month, but Art Rudolph continued to email me and then I inquired about a vehicle to test drive and he responded back that it was available and I came in to test drive, but actually found something better than that and in my payment range. My salesman, Patrick Sampson or Simpson (can't remember) and Art Rudolph didn't hound me like most at dealerships. They took good care of me and anyhting I didn't understand, Andy and Bill cleared up and took care of me as well. I love my car and would definitely refer a friend, a non-friend, anyone to that dealership.

Bdp

23 de ago. de 2013

I am very pleased with my experience at Bob Howard GMC. Bill Tabor went out of his way to accommodate my situation and made me feel like my satisfaction was his top priority. I will continue doing business with this dealership.

Gail

13 de jul. de 2013

I am just saddened by the fact that we wont be able to use your service dept for this vehicle in the future since it is now under our MAPS extended warranty. We appreciate our service tech Cally, he has been pleasant to work with. Your service dept has been a trusted place to work on our vehicles that we have come to depend on. I really wish you could accept our MAPS extended warranty, even though it was purchased at Bob Moore. It does make me wonder though, what would have happened if we purchased a vehicle and extended warranty from an out of state dealership, would we be required to go to that state to have our extended warranty work done? Thank you, Gail

Orville "J.B." Butler

19 de jun. de 2013

First I would like to commend the salesman Mr. Al Spence. I had an approved load for Reynolds Ford 2013 Edge. I stopped to browse the GMCs and spoke to Al about features on the Terrain. His style of explanations impressed me so much, I decided to purchase the Terrain. His personal caring attitude convinced me to forgo Reynolds to purchase the Terrain. Thank so much Al I enjoyed the process. This is my 6th new vehicle purchase and Al by far was the best salesman I have ever encountered, which included an on-line purchase and a Detroit order. Al should receive Employee Of The Month for his World Wide Customer Service. Please inform the other salesman how highly I regard Mr. Al Spence. If you have a rating on a scale of 1-100, Mr. Al should be rated 1,000. So Good Had To Do It Twice :-))

Brad Maroney

19 de jun. de 2013

Enjoyed the buying experience and the interaction with Alex and Phil. Both were very professional and made the truck purchase very easy and pleasant.

chad T

2 de jun. de 2013

this was my second time to use a a coupon from GMC for an oil change. The coupon says there are NO extra fees for the oil change and some how the service department wants to add shop fees. I say "the coupon includes all fees"... It's a hassle and i will no longer use the coupon from GMC. Other than pricing, the service i received was great ..THANKS.

M. Morris

11 de may. de 2013

David Lowther was amazing to work with. He gave excellent service without any pressure and we got a better deal than we could have dreamed of. Thank you, David, for the best experience we have ever had purchasing a vehicle. We have been telling everyone to come see you to buy a car.

Christymc5

7 de may. de 2013

Y'all had excellent customer service by making me feel like I was your only customer. I like that!

Travkeg

2 de may. de 2013

I thought that I was given a good deal on my trade in and a good price on the vehicle that was bought.

rv2003

9 de abr. de 2013

Easy in and out for basic service. Very convenient with cab ride back and forth. Courteous service rep.

Mia

4 de abr. de 2013

It was a pleasure doing business with Bob Howard Buick, and everyone involved in making my purchase (Enclave) happen was friendly, respectful, and helpful. I typically avoid saying nice things about dealerships, but I just can't help myself this time! A deal didn't happen at a certain other dealership because the finance guy was NOT friendly or respectful, and did not listen to me when I said I wasn't interested in exploring a loan with them. I'm so glad that deal did not happen! Thank you!

BR 5429

2 de abr. de 2013

I found the service to be a good experience overall. The only items I could comment on specifically are; I would like to see a carwash included with the service. The lounge area leaves something to be desired. Most other delerships have lounges adjacent to car sales area to allow a customer an opportunity to browse new vehicles during the service. It seems like a lost opportunity for future sales to a customer who already likes GMC products.