Carolee Drop

18 de sep. de 2016

Everything was excellent as usual. Everyone is always friendly and very helpful.

Duane Vanone

16 de sep. de 2016

Good Service Car was done on time. Waiting room was nice

Joseph Barton

12 de sep. de 2016

Kevin Fearn was extremely helpful and professional

Penny Spillman

7 de sep. de 2016

Everything was wonderful & very proficient. Cody (our salesman) was awesome! My experience with Lincoln was great & would definitely do business with them again.

Mike

6 de sep. de 2016

friendly professional courteous great people to deal with

Pirate64

29 de ago. de 2016

This is about the 15th car we have leased from Bob Boyd over the years. It is always a win-win deal. Steve Skeldon is always a pleasure to work with and I know that the Customer Service Department is very good. Frank Bork (Sunrise Sales Group).

Sandra Collins

22 de ago. de 2016

Extremely good as usual. People there are the best.

David Baker

18 de ago. de 2016

Prompt courteous service. Nail in tire. The service person fully explained everything.

Sheila Cummings

15 de ago. de 2016

Everyone at Bob Boyd was very helpful and courteous. Follow up was great! We purchased a previously owned Honda Pilot 2012 and they detailed it ,gave it a transmission flush, coolant flush, oil change and new brake pads and gave us some money off to fix a wheel barring. Superb service. I would recommend them to others in the area.

Jodie Conley

14 de ago. de 2016

Got my vehicle in and out . The service and welcome was great. Never in my life of owning a car have I ever have service like this.

Carlos Fernandes

4 de ago. de 2016

Had some wait to do check in this time else very good

Bruce Taylor

2 de ago. de 2016

As always, I was treated like a revered customer, kind, respectful, and professionally. I came with out an appointment and knew I would have to have a waiting period but was pleasantly surprise to get accepted in with an expected evaluation of my engine check light, with an intermittent active cruse control drop out that was reset to operation by turning the ignition off and starting the car again within an hour. To be honest though, I was disappointed with the response to the problem. Said after checking the diagnostics/error codes nothing could be found in error, I installed a cold air induction filter for the car to breath better and was told that the sensor for the air intake could be the problem, but not to worry because everything is running perfectly, which seems to be my experience driving the car. My problem is that if the sensor is causing the issue then why can't it be determined by a simple electrical test, is it electrically passing voltage or not, I would expect that to definitively define if it is or not the problem, the engine light didn't come on after the modification it came on sometime after, I would have came in sooner to have it checked out plus your service department has seen my car several times before and was never an issue. I don't like having an electrical indication saying I have a problem when it seems I don't because if I do then how will I have prior knowledge to prevent undue damage by driving until the car stops running or I have other means of feedback to bring it in to have it checked out and fixed. The active cruse control problem is intermittent and really had no expectations of finding a problem there unless a technician, by experience, knew by other owners what would be the number one possible cause and give me an explanation as to what it is and what can or should be done about it. Maybe, because of the service technicians time retrains with owners who had scheduled appointments was rushed in dealing with my impromptu arrival and problem. I was happy to hear that they found no issues with the electrical or mechanical problems that I should be immediately concerned with, and the customary car wash was done well which always shows to me how much Bob Boyd Lincoln really cares about the heightened service/customer relationship they hold true to, and I am very picky about details. So, yes, over all very satisfied, and a "No Charge" out the door invoice certainly helped, but disappointed with final explanation.

Michael Perone

29 de jul. de 2016

GREAT SERVICE STAFF & SALES STAFF -------------------------

William Smith

22 de jul. de 2016

This is my second lease from Bob Boyd. The management, sales staff, service staff, collision staff that I've dealt with are all truly genuine! They care about the customer. That is why I came back for my se old Lincoln!

June W

19 de jul. de 2016

The service staff is excellent! They go out of their way to help you and make sure everything is done correctly. They even go the extra mile to help you out. I appreciate the service staff at Bob-Boyd.

Melanie A

19 de jul. de 2016

I have had the BEST experience at Bob Boyde Lincoln throughout the lease of my Lincoln MKZ. John Dillon is so nice, friendly, trust-worthy, knowledgeable and always eager to help. He has gone above and beyond to help me both during and after my lease was signed. All of the service, title and sales associates are top notch. I highly recommend this dealership and will be using for all purposes go forward.

Clinton Harpman

18 de jul. de 2016

Service was carried out without a hitch. Waiting room is nice. Car was clan and ready to go in a timely manner.

Julie Freshwater

11 de jul. de 2016

Everyone at Bob Boyd is very professional. They treat you like your business matters to them. This is the first dealership that continues to impress me with each interaction. I have owned other high end imports and have never received this level of service. Thank you Lincoln and Bob Boyd.

Donald Seager

9 de jul. de 2016

On time , courteous service. Excellent job. I have been recommending people to Jack Songailo, my salmon. He really knows his cars and did not high pressure me to close. He is the best Salesman I have dealt with over the years including 2 Cadillac CTS"s, 3 Jaguars, 2 Ford Explorers, 2 GMC Conversion Vans,Chrysler New Yorker, Chrysler LeBaron, Oldsmobile Cutlass, 2 Oldsmobile 88"s , Pontiac GTO, Audi Q4, 5 Mercedes, 3 Chevrolet Impalas 3 Toyotas and a Renault.

Angela Lowman

8 de jul. de 2016

Lincoln Navigator. I accidentally put my SUV in 4x4 drive and didn't know why it was driving weird. It was explained and shown to me quickly. I appreciate the professionalism. My salesman Leo, has been available and most helpful. Angela

Steven Kesler

8 de jul. de 2016

THE GREATEST! THEY ALWAYS TREAT ME LIKE FAMILY! WOULD NOT TAKE MY CAR ANYWHERE ELSE!

Andis Svikis

6 de jul. de 2016

Kevin was great and the rest of the staff was very pleasant as well. More importantly, all documents were ready, car was wonderfully detailed, and everything was exactly as described. I would make my 500 mile round trip drive again in an instant. As easy as purchasing a car gets.

Lori Tyack

5 de jul. de 2016

Service staff was polite and efficient. Great job!

Kathy Schrader (Rick)

26 de jun. de 2016

2013 Lincoln MKZ for an oil change.Staff is generally helpful but "new person" at window answered with that reply (I am new, I don't really know) when we asked for breakdown of service.She didn't offer to find someone that could explain it, etc. We had purchased window wipers in addition to the oil change.Generally everyone is well aware of where to find an answer to our questions.

Janice Jarrell

24 de jun. de 2016

2011 Lincoln Towncar - I was very pleased with the quality of service; the professionalism and friendliness of all Bob Boyd staff encountered; and I appreciated getting an appointment that met my schedule. Thank you for providing such a very nice waiting lounge; and for the car wash. As always, it was a great experience!

Carol Baker

23 de jun. de 2016

Service and repairs were completed qucker than expected. I was given a loaner car for the day and truly was able to return loaner and pick up my car much earlier than I expected.

Edith Goodall

21 de jun. de 2016

Staff very helpful. Lincoln MKZ. I have owned the car for two and have not required any maintenance except oil changes.

Kirsten O

20 de jun. de 2016

Arrived early for my appointment. No problem - they took my vehicle immediately. Lounge area was nice and I appreciated the desks and guest wifi so that I could do some work. Coffee, water...made the wait go by quickly. Always love the staff there. Everyone is super nice!

Sandra Spinosi

20 de jun. de 2016

I had my 2011 Lincoln MKX serviced to check things out for an upcoming trip. I love the service department at Bob Boyd and would not take my car anywhere else. My car checked out okay and I'm ready to Go!

William Kenneth Maloy

20 de jun. de 2016

As always, the Bob-Boyd Maintenance Department under the leadership of Steve Kesler treats their customers as "family." They always review their services with the customer, explaining the "why's and why not's" maintenance to one's vehicle is needed during the current visit, or in the near future, and then helps the customer more understand the maintenance procedure. The Maintenance Department is very trustworthy, and one that their trust is shown to each customer.

Herbert Arnold

15 de jun. de 2016

Everything was excellent. It was nice dealing with Rob Zelner who had been our salesman when we bought a 2013 Lincoln MKZ Hybrid. Buying process took too long.

Herman Jones

6 de jun. de 2016

II have had the best service with my Mercury Grand Marquis 2011. the department always make me aware of any problems and give me a choice to get it solved. I always feel special because of the I professionalism they show in meeting my auto needs.

Otto Vetter

1 de jun. de 2016

Fast and friendly service with knowledgable staff, thinking of suv from same dealership

Faye Laudenschlager

26 de may. de 2016

Everyone is so friendly and helpful. I am very happy to be part of the Lincoln team. We love our car and the ride and the wonderful service we get when we stop in. I would certainly recommend you to all my friends and family.Faye Laudenschlager

Alan D'Aurora

23 de may. de 2016

Excellent service and dealership experience...as usual!

John Anderson

22 de may. de 2016

i arrived at your dealership never intending to buy a car right away. By the time Julie Brozie was finished I was buying a new Lincoln Navigator L. I have purchased many cars from many dealerships and I have never had a better experience. At the end of the day Julie's effort combined with the clear commitment of both the GM and Assistant GM made me realize this was much more than just buying a car it was buying into a long term relationship with Bob Boyd. I truly appreciate everyone involved and I have talked you up and recommended to several friends. Thanks!

Anita Wilson

18 de may. de 2016

You made sure that a part was available before I drove up there. Which was extremely important since I live on the other size of town. And completed installation the same day. Thank you

Nancy Muldoon

18 de may. de 2016

Very personal. Every one you meet is like a friend

Robert Matters

18 de may. de 2016

The experience was pleasant from initial contact to delivery. The sales manager and sales rep worked in tandem to deliver me the vehicle of my choice. I returned an MKS and the inspection process was quick and efficient. I look forward to my next Lincoln from Bob Boyd, and working with Steve Skeldon and Kevin Fearn.

John Wheatley

13 de may. de 2016

I truly felt that the staff juggled thier lunch hours to fit me in for an oil change. It was first class service.

Joel Houseman

12 de may. de 2016

From the sales team to the service department, Bob-Boyd Lincoln staff always pays attention to me, goes the distance in being prompt, accurate, and considerate. If something's not right, they make sure it is.

Wayne King

7 de may. de 2016

I like the way the Service Reps listen to my instructions, and the line techs follow through. Good communication at all levels helps make servicing my vehicles a pleasant experience.

Josephine Dimond

4 de may. de 2016

As usual, your staff was awesome. Took time to listen and repair the items on my checklist.

Michael Duffy

3 de may. de 2016

The service was prompt. Employees are friendly and courteous.

John Provanzana

2 de may. de 2016

Very happy with the quality of the service. Like the wash at the finish of the service.

Larry Westphal

28 de abr. de 2016

The service adviser was Johnny on the spot greeted me as I drove into the service bay. Knew who I was and what was required for the appointment. Of course I called and set the appointment a few days earlier to insure I was not waiting for a long period of time as I was just getting a tire rotation and a 5K check up. Dealership was clean and organized and everyone that walked by made me feel at home.

Teddy Edstrom

27 de abr. de 2016

I must say,my saleman Teddy was the Nicest Guy and Dam good looking if I don't say so myself. I was able to get the deal I wanted and Steve Skeldon could not have been any easier to work with. Numbers came out great Dave in Finance did a impeccable job of getting all my paper work ready in a nice timely manner The whole staff was just GREAT from the cashier to the receptionist .. Love Bob Boyd Lincoln and cant wait for my next new Continental . I tell all my friends and Family to go there, I have got like 8 or 9 cars from Teddy and he is the BOMB, Da Man, The Real McCoy, A Mans Man, ...also know as BUCKEYEGOODGUY Go see Teddy Edstrom

James Rouse

22 de abr. de 2016

I purchased my first Lincoln (a 2009 MKZ) at Kreiger Lincoln (at this same location). Kreiger service and support was excellent and that level of service was continued when Bob Boyd assumed the dealership. That continued level resulted in my decision to buy another Lincoln, a 2015 MKZ-H. Once more, your sales and service has been outstanding!!This excellent service led directly to my decision to buy the 2015 MKZ-H.

Tamra Brookins

13 de abr. de 2016

Friendly staff, great service as always! Regular service appointment.

Theresa

5 de abr. de 2016

Everyone at the dealership is friendly. Upon entering service to the final checklist they making sure my car is in great running order. I drive 45 minutes each way for service on my car knowing it will be safe and taken care of.Thank you:Theresa

Helen Smith

31 de mar. de 2016

As always, your service team is excellent and most professional.

Fuwei Chuang

29 de mar. de 2016

I have an MKC and the staff has been great through the entire experience. On the last scheduled maintenance they completed the work early and were thorough in contacting me, sending a text, email and left a voicemail.

Forrest Beasley

28 de mar. de 2016

I have a 2013 MKZ. I love my car, and the service department is always helpful and friendly.

Thomas Hollingsworth

21 de mar. de 2016

I have never been disappointed by the service or the people at Bob Boyd. I will continue to do business with Bob Boyd as long as I'm in Columbus. Jack S. is the best salesman I have ever dealt with and is probably the number one reason I deal with Bob Boyd.

Elmer Teetzen

21 de mar. de 2016

Very nice dealership to deal with. Convenient and Courteous.

Michael Darby

21 de mar. de 2016

We were very happy with our experience buying our Lincoln MKC at Bob Boyd Lincoln. Our salesman Chris Hartnett was excellent. He went out of his way to help us get the exact car we wanted and then explained the features the car has in detail.

Leslie Allen

18 de mar. de 2016

Darryl Havener was fantastic! He made me very comfortable and he deliver on his word to have my car back to me as soon as possible. I was impressed! Mike was very nice and step up when Darryl was not available, and I appreciated that too. I can't say enough about how pleased I was and am for the service I receive from Bob Boyd. From the moment I worked with Rob Zellner to purchase my car to the hit and run I experienced and the transition to getting my car fixed. Fine work! Thank you!I will be telling everyone I know about the excellent service at Bob Boyd!

Elmer Teetzen

19 de feb. de 2016

Very Good experience. convenient, clean and Service-Friendly.

Francois Billard

12 de feb. de 2016

Brought my MK S to Bob Boyd for service, had made an appointment, gentlemen that scheduled me for service was courteous offered a loaner which was great, showed up as scheduled all went according to plan, did not take long I was on my way to work with a loaner, easy as 1-2-3, I like it. Came that evening my car was ready, they also washed it, looked great, drives great, feels good, easy peasy.

Tina House

8 de feb. de 2016

I have a MKX and everytime I come in for service I receive the finest customer service fromBob Boyd service dept. Julie is always friendly and greats me with a smile. I know the service dept.takes great car of my MKX.

Barbara Wood

7 de feb. de 2016

they were so helpful in driving me home since the dentist did more than I thought they would. they dr0ped off my Lincoln the next day - the next day because I asked while they had the car could they make a new key for it. They were simply wonderful. Thank you, thank you.

David Cox

5 de feb. de 2016

As usual, tell Steve that the entire staff always works above and beyond the norm.Keep up the good work.Dave Cox

Keith Hammond

5 de feb. de 2016

ALWAYS A GREAT EXPERIENCE..........................................................................

Laura Orr

1 de feb. de 2016

Everyone is always very friendly and willing to help!

Tina Kraus

1 de feb. de 2016

had our 2013 Lincoln mkz in for recall and some warranty service. Julie was awesome. took care of everything and had our car washed. :)

Steven Kesler

1 de feb. de 2016

These folks are the best! The service is friendly and prompt each time I bring it in!

Janice Ellis-moffo

27 de ene. de 2016

LOVE THE PEOPLE AT THIS DEALERSHIP---WE NOW OWN FOUR LINCOLNS!! JULIE BROZIE DOES A GREAT JOB!

Sharon Reichard

27 de ene. de 2016

Your staff at Bob Boyd are absolutely amazing, especially Steve Skeldon and Steve Kesler!! Thank you for being such a wonderful dealership to work with. We have been customers for over 25 years and have NEVER had a problem or issue. You are blessed to have such a wonderful, knowledgeable staff. They make you feel like family... Blessings to all :-)

Carolyn Arnold

27 de ene. de 2016

It took longer than expected but they gave me a loner car and I was fine.

A. David

27 de ene. de 2016

From start to finish--courteous, professiona, and vehicle in tip-top-shape after. Highly recommend you service your Lincoln here ?

Raquel Ramos-cunningham

23 de ene. de 2016

Always get great service. The staff is always friendly and they dos great job.

William Kenneth Maloy

21 de ene. de 2016

Exceptionally good. I am treated very nicely and accepted like family.

Janice Jarrell

13 de ene. de 2016

Purchasing my Lincoln at Bob Boyds was absolutely the best experience I have ever had when shopping for a vehicle. No high pressure slick sales person on my heels. They have a very welcoming and customer friendly environment. It has been very clean and well attended during my maintenance visits. The customer waiting area has comfortable seating, TV, hot drinks and fresh cookies available also. All staff members are very pleasant, helpful, professional and knowledgeable. I highly recommend Bob Boyd's Dealership for the purchase of your next vehicle and vehicle maintenance.

Cornelius McGrady III

11 de ene. de 2016

2013 MKS from the beginning, your sales, clerical, and sales staff have been very personable and enjoyable to communicate with.

Failaq Hejazeen

11 de ene. de 2016

We did an oil change and our experience was excellent! The staff was very helpful. The waiting time was good. Every thing was pleasant.

Victor Rentel

9 de ene. de 2016

The service visit was excellent: competent and courteous staff, ease of scheduling maintenance on line, and a welcoming attitude on behalf of all who provided service to my car.

Kam Carlberg

7 de ene. de 2016

Great service as always! Everyone is always very accommodating!

c Hetterscheidt

7 de ene. de 2016

As always, our experience with your dealership in all areas has been exceptional. We have purchased several cars from you and will continue to deal with you from both a sale and service standpoint. Your sales department has always been willing to go "above and beyond".Sincerely, Craig and Judy H.

Jean Richardson

5 de ene. de 2016

Teddy Edstrom my salesman was very helpful. he had my car setup and ready to go

Brent Adams

5 de ene. de 2016

John Dillon was an exceptional salesman to work with during the purchase. He was very honest, attentive and willing to work with me to put me in the MKX that I wanted. David Wilson was also very professional and helpful in the closing process. MKX is only a week old but loving it!

Janice J

5 de ene. de 2016

I have been a Lincoln owner for years, and part of the reason is the staff of Bob Boyd Lincoln. Every visit I am treated with respect, and they always do a great job with answering any questions or concerns. On this visit I was just doing regular maintenance-oil change and tire rotation. Which was free because free basic maintenance came with the purchase of my MKT. Beforehand I notice a piece of metal loose in my folding back row seats and they fixed that too. The wating area is new and clean, free Wifi, coffee, cookies, and water. Whole visit took a little over an hour. Free car wash too!

Lana Christmas

5 de ene. de 2016

I would love to have a place to charge my electronics while waiting at the dealership if possible. I had work to do ut no way to charge anything. Thank you.

Sandra Spinosi

2 de ene. de 2016

Service personnel are friendly, helpful,and pleasant. I took my car in for the 50,000 mile check-up and an oil change.

Tamra Brookins

31 de dic. de 2015

2014 MKZ Hybrid- Took car in for service maintenance. Always there to great you when you step out of your car. Love the snack bar area. Car is washed after, love it!

Jo Anne Lane

31 de dic. de 2015

Everyone is positive, helpful, and accommodating. Work on my car is always done in a timely manner.

Gilbert Sears

30 de dic. de 2015

Always friendly people and good service - Takes the hassle out of service!

Steven Baugus

29 de dic. de 2015

Took my Lincoln MKZ in to get its first oil change and received excellent service.

Lesley Foster

28 de dic. de 2015

I brought my Honda Civic for body work and had a great experience

Betty Kletrovets

28 de dic. de 2015

2015 Lincoln MKXStaff couldn't have been more helpful and friendly. Julie was great to deal with.

Francois B

28 de dic. de 2015

I purchased a 2015 MKS, was pleasantly surprised on how the buying process was straight forward no games and to the point, I really enjoyed working with Kevin Fearn, he knows how valuable your time is and got right to it, no games no back and forth, knowledgeable with his product. I had been pre-approved for a car loan with an amazing low rate, he got me a better rate, it's like wow I like it. Happy with my new MKS, appreciated the level of competency from their General Sales Manager Tim Clark, truly satisfying experience with Bob Boyd, would not hesitate to recommend them to my friends.

Gilbert Sears

26 de dic. de 2015

Great people to do business with and always a pleasant atmosphere.

R Sutton

26 de dic. de 2015

got an MKZ from inventory. They had the car ready in less than an hour, from the time we came in until we drove off. Love the new car.

Jacob Stauffer

26 de dic. de 2015

I was running 30 minutes late for my appointment for an oil change and the staff was more than helpful and accomidating. Every interaction with the staff has been amazing. John Dillon, the salesman that sold me my 2015 MKZ Hybrid, remembered me and came over to ask how I was liking the car, 7 months after helping me initially

John Rogers

23 de dic. de 2015

-everything went fine--Leo Brown was very helpful. --final papers to be signed was handled professionally.

Robert Dileo

22 de dic. de 2015

My wife and I leased a 2016 MKZ and MKX through John Dillion. John was very professional and friendly. We have only positive feedback for both John and the rest of the Bob Boyd dealership. I would definitely refer anyone I knew to John.

Ramona Hitchens

22 de dic. de 2015

Best service department anywhere! Everyone remembers me and my husband and treat us as old friends. Excellent waiting lounge with great beverage selections.

Donald Gagel

21 de dic. de 2015

Everything was as good as we have grown to expect it to be. Even the loaner vehicle was a MDX, which was nice to test drive for a possible future purchase. If the new tires would have been free, it could have been even better!

Douglas Woyton

19 de dic. de 2015

The service and sales team are always in sync to deliver the best customer experience.

William Womack

18 de dic. de 2015

The staff was great as always! They take care of us like we were family.

Melvin Steward Jr

17 de dic. de 2015

All staff made us feel like family. We had oil changed and the people in customer service all should receive acknowledgment for making us comfortable, and not worry for a great job and making the customer aware of other repairs needed and accepting call in for appointment with ease and no long delays. We trust Bob Boyd Lincoln and this is six years we have had our vehicle and we still get praise about how good the car looks and run with the amount of mileage. Thank you Bob Boyd

Jason Halsey

15 de dic. de 2015

I purchased a Lincoln MKZ Hybrid from Bob Boyd. The staff made it a great experience. Very streamlined well organized dealership with knowledgeable no-hassle salesmen.

BALTHAZAR CABO

15 de dic. de 2015

STAFF WAS EXCEPTIONAL (ROB) --WENT THE EXTRA MILE, WAS EASY IN HIS SALES/SERVICE MANNER; VERY PERSONABLE AND ATTENTIVE TO DETAILS AND NEEDS OF CUSTOMER...THIS IS THE LEVEL THAT SHOULD BE EXPECTED FOR LINCOLN CUSTOMERS...JOE BALCARCEL

Susan C

11 de dic. de 2015

I come to the dealership every month for an oil change (I'm in sales and drive a lot). Though it takes much more time to have my oil changes done at the dealership vs other places it is worth it. Your staff is so friendly and caring. The mechanics always do a great job and I take comfort knowing my vehicle is thoroughly checked every time it's in. They even noticed that my windshield wipers were bad, something I forgot to take care of earlier. I am safer because of the service I receive at Bob Boyd!

Ronald Manning

10 de dic. de 2015

Service Rep kept me informed as to what was being done with my car.

Leslie Perry

9 de dic. de 2015

Staff was very helpful, the facilities were clean and comfortable.

Leslie Allen

8 de dic. de 2015

OMG!!! My experience was awesome. Rob Zellner was the perfect Salesman. He didn't pressure me into anything when I did the "Date Night" promotion. He followed up to see how it was going. He was kind, friendly, and very knowledgeable about the car which in return helped me make the decision that it was a great fit for me and my daughter. With that said... I am now a Lincoln MKC owner well.. leasee! Thanks. My contact with the Lincoln team was AWESOMESAUCE!

Catherine Bracken

6 de dic. de 2015

I had my 2014 MKS serviced. Everyone was very helpful. Julie scheduled my appointment and she is a very pleasant person to work with. Other people I came in contact with were very nice and helpful.

Robert Gemignani

4 de dic. de 2015

John Dillion is my sales contact. He is extremely knowledgeable about the accessories and features of the MKX that I leased. I enjoyed working with him since he can answer questions. He is also very professional in his approach to selling. No pressure selling.

Mary Colombini

2 de dic. de 2015

I have a MKC and really love it. I brought it in for oil change and as always I was very happy with my experience at your dealership. Everyone is always so friendly and pleasant.

Jack Stephens

2 de dic. de 2015

Had the CD changer replaced under warranty. This is the second time since I have owned the car that this has been done. All went well and the work was done within the targeted time frame. No problems.

Claus Von Zychlin

30 de nov. de 2015

Great coordination between Service and the Body Shop. Staff was friendly and courteous

Robert Wieland

30 de nov. de 2015

Everything was great!! Car washing is always a big plus. Everyone was friendly and courteous.

M Burley

30 de nov. de 2015

I had my vehicle in for routine maintenance & oil change. Everyone was very pleasant, professional and polite. It was also quick; less than an hour. Plus my car got washed! Thanks so much :)

Barbara Mckinley

30 de nov. de 2015

i was only in for oil change, etc., but, as always, the service was handled professionally and in a reasonable time.

Jeffrey Vosler

30 de nov. de 2015

While initially i wasnt pleased due to an apparent lack of attention to detail, the follow up and desire to fix the issues more than satisfied my concerns. The staff is driven to keep the customer satisfied and the vehicle operating optimally and safely.

Pat Petty

28 de nov. de 2015

We are very pleased with the service experience. My wife loves to bring the MKX in for service. She feels pampered while waiting.

Michael Ezzie

27 de nov. de 2015

Your service is wonderful. We have a Lincoln MkX. I love my car. When we take it in for service, we are treated like royalty.

Garry Swackhamer

27 de nov. de 2015

Had to have parts ordered, they came-in in very short order. Dropped the car off on Friday evening, was given a loaner car and my car was ready for pick-up by 9:00 a.m. Saturday.

Chris Hartnett

26 de nov. de 2015

A great experience from start to finish. Everyone did a fantastic job.

Jesus Noriega Jr Jr

21 de nov. de 2015

I still need to have my left turn signal repaired. Waiting to hear back from Julie when that part arrives to have it installed.

Winston Dreier

21 de nov. de 2015

fill out rebate , friendly in and out early ,found bad battery.

James Holland

20 de nov. de 2015

Cannot rate "Quality of Repairs" at this time until parts perform as they should until the lease is up.

Letty Bornstad

20 de nov. de 2015

This dealership knows and respects it's people. The people make the experience. This team could work from a shack, but because of it's people, I doubt the service experience would suffer in the least!

Sally

20 de nov. de 2015

Service was on time and thorough. Staff was friendly, coffee was good. Nice job!

Jess W.

18 de nov. de 2015

We recently purchased a MKX. Both Julia and John assisted us with the purchase and were extremely helpful answering our questions and finding the perfect vehicle for our family. We test drove many vehicles at other dealers and found the MKX to have the best features without the flaws that other brands had. It's been about a week and we are loving the new car. Even my 12 year old son said this morning, "Mom, your new car is pretty cool. I like it." If you have a 12 year old boy, you know this is stunning since nothing really impresses them at this age :) Thank you and we look forward to working with Bob Boyd Lincoln in the future for our car needs.

Larry

18 de nov. de 2015

The Bob-Boyd dealership has been outstanding from the time I purchased my pre-owned vehicle, all through the service and maintenance process. Very friendly staff, very professional. Highly recommended.

Keith Pierce

16 de nov. de 2015

Service rep makes you feel you are the only person in the dealershipand everyone is taking care of you. Excellent service, all questions answeredquickly and knowledgeably.

Stephen Stewart

10 de nov. de 2015

Was given a loaner vehicle while mine was being repaired. Brand New car! makes owning a Lincoln even more fun! Service Team members are alwasy fantastic, especially Julie. Car repair was excellent as alwasy and the communication during the process is alwasy consistent and thorough.Thank you Team Lincoln!

Caroline Cabot

9 de nov. de 2015

I just bought a 2016 MKC and love it. It was between the MKC and the Land Rover Discovery. I felt that the MKC drove much smoother and offered a little more luxury and offered more amenities. The only downside to the entire experience was that it took really long to get through the purchase process. I know there's a lot of information being exchanged, but when I bought my Land Rover, I was in and out in less than 2 hours. It took about 4 hours at Lincoln. That being said, they were incredibly knowledgeable, helpful and friendly. I would buy from them again, and would absolutely recommend them to a friend.

Jena Stroud

9 de nov. de 2015

I was in for a complimentary oil change that was part of the service plan I have for my 2013 Navigator L. I was in & out in less than an hour even though they were busy. Polite as always!

Rhonda Stover

9 de nov. de 2015

John was an exceptional salesman. I came in with my mind made up and just a conversation with him made me realize all that I really wanted out of my car and never thought possible to have. Thank you so much for an amazing car buying experience

Rajinder Bajwa

6 de nov. de 2015

awesome people, but I dont have time to enter 50 characters

David Callicoat

5 de nov. de 2015

Good experience other than just a little to much pressure concerning the purchase of an extended warranty. Rob, our salesman, was very helpful and accommodating. Would recommend Rob and the dealership to others I know.

AWR

4 de nov. de 2015

I had an awesome experience from the moment I was connected to Teddy via the telephone to the point of purchase. Teddy is truly delightful and he made what is typically a stressful experience (transitioning from one leased vehicle to the next) exciting. This was hands down, the best car leasing experience that I have had to date (and I have a long history of leasing with Ford Motor Company) and I appreciated the class, candor and compassion shown throughout the process!

Ronald Galarneau

4 de nov. de 2015

We purchased a 2012 Lincoln MKX last weekend. Everyone was very polite and professional. Very nice doing business with them.Thank you,Ron and Joni Galarneau

Donna Stennett

3 de nov. de 2015

The lobby has a pleasant atmosphere I enjoy the fact that the salesman and finance manager recognizes speaks when I am waiting for my vehicle (2013 MKX)to be serviced. The report card is very informative as to what is going on with the vehicle. It would be nice if along with the wash a front seat vacuum could sweep the area with the weather changing.Sincerely,Donna Stennett

Don Peasley

3 de nov. de 2015

one time, great service, fair price, no surprises. great staff. what else could one ask for (good coffee, too!). Thanks Julie!

Eric Rice

2 de nov. de 2015

I enjoyed working with Kevin. I also appreciate the help and consideration extended by both Steve and Betsy. I am impressed with your dealership and will certainly recommend you to family, friends and clients. One additional comment--your facilities are immaculate and very well appointed.

Vernessa Grant

31 de oct. de 2015

I brought my 2015 Lincoln MKC in for its first maintenance service appointment. The experience was awesome. The staff was superb and very helpful. I received 1st class as well as outstanding attention.

Sharon Bloom

30 de oct. de 2015

I always find the agents very friendly and professional. The job always gets done ! If the problem still exists they will get to the bottom of it and make certain it is repaired.

Elizabeth Godsey

30 de oct. de 2015

The service and repair personnel are always very professional and helpful.

Lea Burton

30 de oct. de 2015

I recently leased my third MKZ from Bob Boyd. You could not ask for any better service. The entire staff is very friendly & do all they can to make your experience the best. Teddy Edstrom was my salesperson. He went over & beyond to get me the best vehicle. He is very knowledgeable about his vehicles & took his time to explain everything to me. He has a great personality & was very kind & patient. He really cares about his customers, as does the entire staff. They are very appreciative of your business. I would highly recommend Bob Boyd Lincoln to anyone!

Koni Wade

28 de oct. de 2015

Everyone was great as usual. Thank-you very much for your service.

Steven Biffle

28 de oct. de 2015

Rob Zellnor did a great job getting me comfortable with the new car. Steve Skeldon worked with me to get what I wanted close within the cost I was looking for.

Michael Durik

27 de oct. de 2015

Staff was very pleasant and helpful. They immediately too took me to the lounge while they filled out forms and. Fought them to me on an iPad to sign.Very easy.The staff ,pet me informed as to the progress as they worked in my car.All in all a very good experience

Rebecca

27 de oct. de 2015

Very courteous very quick, no pressure for other services.

Lisa Palmer

25 de oct. de 2015

The staff here is always helpful and pleasant. I had two donuts while I waited and used the business area to do some work on my laptop using the free wi-fi. I also went to visit my salesman, Kevin Fearn, who I consider a friend. I'm sure he'll put me in my next car too. Love Bob Boyd!

Estes Perkins

23 de oct. de 2015

Lincoln MKX everyone was great Julia was very helpful as well as Steve love the facilities and the service we received

John Saffell

23 de oct. de 2015

Service was very good. The staff are very helpful when I am asking questions. I have a 08 Sable and the staff in the service department are very helpful. The staff in the painting department were verygood also.

Donald Owens

22 de oct. de 2015

Positive marks in all departments. Routine service handled routinely.

Barbara Mckinley

21 de oct. de 2015

The staff is helpful and friendly. They inform us of what is going on.

Craig Wallace

21 de oct. de 2015

very nice waiting area.....plenty of refreshments.....very happy with Bobb Boyd

Letty Bornstad

15 de oct. de 2015

Great, Bob Boyd's personnel is always helpful and friendly

Michael Perone

15 de oct. de 2015

EVERYONE DID AS GREAT JOB AS ALWAYSHAVE GREAT DAY

Scott

15 de oct. de 2015

The service department far exceeded my expectations with the help they provided. Thanks!

Karen Vansickle

13 de oct. de 2015

Everything was fine. They completed the work in a timely manner

John Dillon Jr Jr

13 de oct. de 2015

As always , exceptional, professional & personal service. Thank you,

Kyle Skaggs

12 de oct. de 2015

Everything's good. Julie is a professional and does a nice job.

Ladie with a MKZ

12 de oct. de 2015

The service was done in a timely manner , the way they said, 10,000 maintenance and 2 recalls on a 2015 MKZ

J Hetterscheidt

10 de oct. de 2015

As always, the service staff was courteous, professional, knowledgeable and extremely accommodating. I will continue to bring both my 2013 MKX and 2014 MKZ, both of which I purchased here, in for servicing.

Kevin Hamm

9 de oct. de 2015

My back hatch needed repaired on my mkt. The best part of my experience was the ease to scheduling and convenience of getting a courtesy vehicle & not having to ask or demand for this service. I've had a bmw & a Mercedes in the past & both were always hesitant/resistant to providing me with a courtesy car even though it was part of their sales strategy. Thank you for making my stressful situation pleasant! The staff were kind & professional. I also like all the options you provide in the kitchenette

Edward Hill

9 de oct. de 2015

Your staff was friendly and service was preformed in a timely manner.

Rudie Yocum

9 de oct. de 2015

Everyone from service to staff are very professionals. Thanks

Jack Webster

9 de oct. de 2015

Great service and price! Cleanest facilities for a car dealership I have ever seen.

Michael Scheerer

9 de oct. de 2015

DID ALL THE ROUTINE CHECKS PLUS BRAKES AND TIRES. ALL DECLARED GOOD.

Larry Romanoff

9 de oct. de 2015

the people in the shop are very nice and could not be any more helpful.

John Gilbert

9 de oct. de 2015

As usual the customer service provided by Bob Boyd Lincoln was most excellent. I'm treated like royalty every time I bring my vehicle in for service. Thank u so much, I will always be a customer.

Steve Waits

9 de oct. de 2015

Best delership maintenance facility in the country!!!

Stacey Cacchio

6 de oct. de 2015

PUrchased navigator. Helpful sales and financing people.

Charles Linek

5 de oct. de 2015

Julie is a great service rep and always takes good care of me.The last time I was in and had my car washed it was a mediocre job and I reviewed it as such.Thank you for improving that service,This time the young man that did it even towel dried it, nice touch.

Sargent Chamberlain

4 de oct. de 2015

On short notice you were able to serve me. Sargent Chamberlain

Lee Mckelvey

30 de sep. de 2015

I travel 24 miles to have both my cars serviced. I trust Bob Boyd to do the work. Julia Brozie is the best service advisor out there. She is very good at taking care of her customers.I have found twice on my other Grand Marquis that I was down a quart of oil when I checked the oil.This was some time after the oil change but I should not have been low on oil.I will report this on my next visit.I noticed on this past oil change that the oil was where it should be so no complaint there but I checked my window washer container and the container had anti- freeze in the solution. I removed all the fluid and replaced it with fresh fluid. I assume somebody at Bob- Boyd topped it off with anti freeze. I don't want them filling the container with anti freeze so I don't want them to check it again.Other than those 2 things I am well satisfied with Bob Boyd. I couldtake my car closer to home for service but I trust Bob Boyd and Julia.

lthayer

30 de sep. de 2015

My 2015 Dodge Challenger was significantly damaged by a semi. The passenger side, from the side view mirror through the rear quarter panel was damaged. They were excellent to work with. They kept us informed of the status of the repairs and made sure that it was absolutely perfect when they returned it to me. The quality of the repair was outstanding. You can't tell the car was damaged in any way. They went above and beyond and made me feel comfortable through the entire process.I also had the opportunity to speak with the gentleman who detailed my car (I forget his name) and it was impressive to see someone who takes so much pride in his work!!Outstanding service on all levels!!!!

Stephen Ferguson

29 de sep. de 2015

Just above and beyond!!!!Nice job!!!!Attention to detail in explaining the cars features was so helpful and informing.....?

Julie August

28 de sep. de 2015

Traded in a Ford lease for a MKZ. John provided excellent service and care! Could not be happier with my experience and new car. Thank you!

Sharon Bloom

28 de sep. de 2015

I have been dealing with this dealership for a number of years. Always find the staff pleasant, knowledgeable, and most helpful. I drive across the city to have them do the work and will continue to do so !

I. Ray Miller Jr

24 de sep. de 2015

My total experience with Bob Boyd has been phenomenal. Your sales staff is top notch and the Service Dept. is exceptional. I can't wait to purchase the new Lincoln Continental from you next year.Ray Miller

Bob G

23 de sep. de 2015

Courteous, professional and efficient. Routine oil change and tire rotation. Also asked to locate a rattle. A new MKX loaner was provided. Could not locate rattle since it wasn't active at the time (two days of test driving). I was not disappointed since I also noticed that the rattle is intermittent. Service person recommended that the next time it occurs to drive to the dealership immediately.

Robert Giesseman

22 de sep. de 2015

When you wash a customers' car after service, they should take a little extra care and at least wipe the outside of the windshield and windows to get the road grime off. Nothing worst than looking through a dirty windshield that was just ran through the wash and the glass is still dirty.

Stephen Daily

19 de sep. de 2015

The experience was as expected, very pleasant. No issues with the car and treated well by the Service Dept.

Zack Mccluskey

18 de sep. de 2015

The body shop was honest and worked very hard to match things us perfectly. Their professionalism and completed work was outstanding. Thank you.

David Hubbell

18 de sep. de 2015

I WILL SOON BE LOOKING AT TIRE REPLACEMENT ON THE 2011 MKX. PLEASE FEEL FREE TO QUOTE YOUR BEST PRICE AND DELIVERY.

Grace Weidner

16 de sep. de 2015

Our sales person was extremely helpful. Rob let us test drive 2 Lincolns; gave us pricing for 3 different vehicles as we requested; and found us a Lincoln in the color we wanted that was still on the transport carrier. A 2015 Lincoln MKS was purchased the same day (9/15/2015) we were there at the Dealership. Extremely good service from a great sales consultant.Thanks.

Virginia Holmes

15 de sep. de 2015

We are from Zanesville, Ohio. We were visiting dealerships and looking for a Buick Enclave 2012 in the Columbus area. We saw a few good buys but the nothing that would convince us to buy yet. My husband decided to visit Bob Boys in Columbus. We saw a Buick advertised. The Customer Service and the HONESTY of the salesman and rest of the crew made us decide on the spot. They never rushed us to commit to anything, they were honest with the information provided and helpful at all times. We came to purchase the vehicle 2 weeks later and we received the same welcoming treatment in our first visit. This is a place anyone wouldl ook forward to come back. THe purchasing went quick and smooth. I appreciate the honesty and helpfulness of the crew. I left the palce driving my new vehicle feeling I left in Bob Boyd a crew of new Frieds. - Thanks to Kevin and the Team.

Bobbie Stonerock

15 de sep. de 2015

Checking my car in for service and checking out my loaner was very quick. The same holds true for when I picked up my car. On check in and on check out the service personnel were extremely friendly. They even washed my car. Having said that I shouldn't complain. The only drawback was I had to wait a full week to schedule my car for service if I wanted a loaner, so I drove my vehicle for a week without navigation, back up camera or radio. Overall, though, the dealership and its staff were excellent.

Dan Sanford

15 de sep. de 2015

I've had a multitude of services done by BobBoyd over the past several years. This includes body repair (paint), dent repair, new battery, tires, and accessories. None of these vehicles have been Lincoln's however. The staff always seems happy to assist in any way possible & I am continuously pleased. I am also happy with the cost of these services. Awesome place where you are treated like family.

Sylvia Harris

8 de sep. de 2015

My fuel access door was not closing due to a missing part. It was ordered and repaired. I am very happy as I rode away with the repair and clean car.Thank you and go Lincoln! You rock!

Jacqueline Hodge

7 de sep. de 2015

Excellent service as always! Always a pleasure to bring in the car for service. The team was friendly and the car was ready ahead of schedule.

Ramona Hitchens

7 de sep. de 2015

I couldn't not ask for better service. Your service department always goes that extra mile to make every customer feel that their vehicle is the most important one they will work on that day. Look forward to many years of great service on my Focus.

Toni Saitta

4 de sep. de 2015

Purchased 2010 MKZ in July 2012. Sales and finance team excellent to work with. Service team outstsnding, especially Wendy and Julie.

Dick Ollila

4 de sep. de 2015

60000 service on my 2009 MKS was fine ,no waiting , rep friendly, every thing was checked .

Jann Hanners

4 de sep. de 2015

You all do a wonderful job in a timely matter! Everyone always have smiles on their faces and are very polite. Your customer service is excellent!

Timothy Tate

3 de sep. de 2015

I drive an MKX and have it serviced regularly. If I have questions or concerns, they are responsive to my needs.

Sharon Reichard

2 de sep. de 2015

It is fun to bring in my car for it's regular check up!! Why? Because everyone at the Bob Boyd dealership is so friendly and engaging!! And, I should say that the cookies are always great too :-) Thank you for your wonderful service, which is always timely, and your great cars. I love this dealership!!!!!

Theresa Carlisle

2 de sep. de 2015

I walked in to the Lincoln Mercury dealership at the request of a friend. I really was not in the market for a car. I currently owned a Subaru Forester and a Chrysler Crossfire. I had toyed with the idea to sell both and get one car. I thought about the Cadillac Escalade...just loved the look, but finally could not justify that large of a vehicle for this 5'2" girl and her 11 pound dog (not to mention the gas mileage). I decided to continue as I was until I received an email from Subaru; offering approximately $100 cheaper monthly payment for my same vehicle. I looked and got a quote. I went to look at the cadillac SRX. My friend urged me to stop by Bob Boyd and so I did. WOW...what an experience. I was greeted by Howard Baker and he was attentive without being pushy and asked me quite a number of questions to get a feel for what I wanted. I fell in love with the 2015 MKX interior (the 2016 was lovely and that is what I test drove)...I kept walking back to the 2015. I had done my research regarding cost and even contacted a dealership in PA. Howard and Tim Clark worked with me and the entire experience was ideal. I have shared the story with numerous people in this past week since my purchase. I have no doubt that I will be a Lincoln lover for life. Thank you Bob Boyd (and Howard and Tim)!

Randolph Long

1 de sep. de 2015

Friendly and helpful. Go out of their way to satisfy your requirements.

Norma O'Neil

31 de ago. de 2015

Service is nothing more than the best. Everyone one was extremely knowledgeable, helpful and professional. I purchased a 2016 MKZ, and enjoying driving it daily.

Brian Smith

31 de ago. de 2015

Here is a copy of an email I sent to my salesman, Kevin Fearn after obtaining our 2016 MKC. Sums up the experience pretty well:Hi Kevin,We love the car. I even let my son (with temps) give it a go in the neighborhood. He of course was thrilled. Wanted to take a quick second this morning to send you a note of thanks. My ?customer experience? with the Bob Boyd family couldn?t have gone better. You guys delivered on all fronts, whether it be answering simple questions or keeping to the commitments made to tracking down that vehicle and delivering it in a timely fashion.Please express my gratitude to all involved. I will be happy to convey this sentiment on Lincoln?s customer service survey when received. I?ll stop in for a coffee while in for the 1st service to say hello. Until then, be well!!

Crystal Von Schubert

31 de ago. de 2015

Top notch, 5 start service. My best car buying experience to date!

Diane Tega

31 de ago. de 2015

Not only do I love my Lincoln, but I love the service. The entire staff is so professional, courteous and they provide premier customer service. Outstanding.

Curtis Slater

30 de ago. de 2015

the staff was very helpful, they took me in rightaway, solved my problem and I was on my way in no time. washed my car, and offered me something to drink,

Patricia Groberg

27 de ago. de 2015

Service is always excellent , efficient, and very personable....

William Kenneth Maloy

25 de ago. de 2015

The front-end personnel of the Service Department of Bob-Boyd Lincoln make my maintenance visits more pleasant. Their expertise assures me of knowing the needed and correct maintenance will be performed on my Lincoln Aviator and Lincoln MKS.

Shirley Espenshade

25 de ago. de 2015

I have a 2008 Milan with 167,000 miles on it ... I get red carpet treatment every time I go to Bob Boyd's for service. The staff always lets me know in terms I understand about the service needed on the Mercury at that time. I like taking the car to this dealer because I know it is always in top shape when it leaves the service bay. The staff is always pleasant and accommodating!

Larry Endicott

25 de ago. de 2015

EVERYONE WAS VERY HELPFUL AND THE WORK PERFORMED WAS EXCELLENT

Jesus Noriega

25 de ago. de 2015

the service person was polite and courteous, and friendly

Kristin Studabaker

24 de ago. de 2015

The service has always been fantastic. I was disappointed with the condition my MKX was returned to me with this visit though. The steering wheel and door handles had grime and dirty handprints all over them, and the floor mat on the driver's side had soiled footprints left on it. My car has always been returned to me in clean condition and I was shocked that it was not this time. I will return for service, but if returned filthy again I will be finding another service shop.

Randy DePoy

23 de ago. de 2015

This was a service appointment. I scheduled the appointment online. I received a reminder e-mail as well as a phone call. The check in process was quick and very friendly and courteous. The vehicle was done when promised and was as clean as when we took delivery.Outstanding job service team!!!

Ronald Berkowitz

21 de ago. de 2015

it met my high expectations, the experience was exactly as one would want

Steven

20 de ago. de 2015

Great service, great people, no where else do you get the kind of service Bob-Boyd delivers consistently!

Rebecca Brown

18 de ago. de 2015

It was a wonderful experience your staff is excellent

Tabitha Conn

18 de ago. de 2015

I purchased a Cadillac CTS. I drove 2 1/2 hours to the dealership. The sales person called to verify we were on our way. We were greeted in a friendly and professional manner. No time was wasted getting to test drive and negotiate a deal. I appreciated the clean and modern building and the professional dressed staff. I purchased the vehicle on Friday and was contacted on Monday to make sure everything was good. Personally, I hate the whole process of buying a car. Yet after this experience, I recommend Bob Boyd as the Dealership to take care of you!!!

William Merchant

17 de ago. de 2015

The service dept. does excellent work in a timely manner and are very friendly.

Carol Daniel

17 de ago. de 2015

The staff is amazingly helpful, kind and friendly.

Cynthia Akers

15 de ago. de 2015

I have a 2014 MKZ which I brought in for recall and an air bag light that would not turn off. I like the ease and comfort of having a loaner and my husband likes not having to bring me over and back twice. Also Julie is very kind and efficient. I also love having my car washed.

Barbara Weisenbach

14 de ago. de 2015

It was wonderful. Car was ready when they said it would be. Everyone was very pleasant and accomodating. Couldn't have been better.

David Doll

14 de ago. de 2015

I brought in a MKZ for recalls. Service was fast and efficient. All personnel with whom we interacted were courteous, knowledgeable and helpful.

Sheri Mcdougle

13 de ago. de 2015

Howard did a great job in greeting us and with hospitality services. He was filling in for Kevin who was off Friday. Prior to my arrival in evaluating the vehicle, I would have liked to have been informed of the F&I pitch that was going to be made to purchase extended warranties. Had I had the ability to research these, instead of being forced into an instant "yes" or "no" decision on these, I may have purchased one or more of these options. I do understand this is how the F&I person makes their wages, but is daunting to the customer.I wish Howard would have pointed out the small dent in the hood of the vehicle as well. I still purchased it, but felt that full disclosure was not completed. Maybe he didn't notice it though, but whoever washed the vehicle to have it ready for me surely noticed, and should have made the sales staff aware so they could disclose this. I appreciate greatly the CPO vehicle service that was available at Bob Boyd.

Robert Matters

11 de ago. de 2015

problem was located quickly and corrected efficiently.

Cynthia Stebbins

10 de ago. de 2015

We had an appointment, got there a bit early and it was finished in less than 1 hour. We also had a nice clean car to drive home! Thanks.

Carl Sanderson

10 de ago. de 2015

purchased a 2007 Veracruz. John Dillion was awesome! No high pressure, very professional and courteous. We bought as-is and when I got home, I realized the auto tilt on the steering wheel doesn't work. Other than that I am completely over the moon with my vehicle and the service provided to me by Bob Boyd! Will be a customer for life!'

James Steelesmith

10 de ago. de 2015

We have a 2015 Lincoln Navigator. The service is always top drawer.Kind and courteous. Have no problem getting a loaner to go to lunch while our car is being serviced. Always answers any questions with knowledgeable answers. Great place to do business. Jim and Phyllis Steelesmith

Linda Weeks

10 de ago. de 2015

Steve Kesler found a rebate on brakes to help w/costs that we didn't know about. Also checked history of our repair to check on induction cleaning. Way above the normal service. Outstanding experience as always by Wendy and Rob, too.

Nupur Rajguru

10 de ago. de 2015

This was my first (5000 miles)Service. It was prompt and on-time. Did car wash, which was nice but no vacuum of interiors.

Mr. & Mrs. Frank & Christine McGee

9 de ago. de 2015

Bob Boyd owners and staff have always made customer service a high priority with friendly email reminders, follow up phone call and personal care every time I visit. Mrs. McGee & I have been satisfied customers for over 20 years, which is why we have kept coming back. You are the best!

Carolyn Redinger

9 de ago. de 2015

Having an extended warranty on the brakes - thank you for finally following through taking care of replacement of my brakes - they were nasty!

Larry Hayes

8 de ago. de 2015

I had a 1:30 appointment, thinking I would be in and out in an hour. At 2:20, they still had not taken my car to the back to be serviced. I was on a tight timeline, wish they could have kept on schedule.

John Varrasso

7 de ago. de 2015

I purchased a 2014 MKX in July of 2014. I could not be more happier with it. The service I receive when I bring it in for service is exceptional. Julie Brozie the service advisor does an excellent job of taking care of her customers. All the staff there is very helpful.

Tamara Norton-fair

7 de ago. de 2015

I have a 2004 Mercury Mountaineer that I took in for an oil change. I am a faithful customer for getting all my repairs at the dealership eventhough, it is a distance from my house. Unfortunately after inspecting the vehicle my advisor Julana Brozie informed me that needed upper control arms and right lower ball joints. She explained to me the danger of driving the truck and took back to the mechanic to show me exactly what was going on with the steering. I appreciate her concern and not hesitating to put me in a rental car. She is an asset to the company because I believe the important of buying a car is having a honest place to take it to get serviced.

Judy Conklin

5 de ago. de 2015

Professional attitude. Very much appreciated! You have earned my confidence and trust.

Lea Burton

5 de ago. de 2015

The entire staff was very accommodating. I could not have asked for any better service. I was in an emergency type situation & they were very prompt with the service. I did not have an appointment but they worked me in anyway. While waiting, i was offered refreshments & made to feel very relaxed. Everyone was very friendly & very polite. I am very pleased with my service.

Gilbert Sears

5 de ago. de 2015

Great people, great service - from the vehicle sale to the service

Ronald Patterson

4 de ago. de 2015

MKZhy Rob was very helpful. He gave us a loaner so my wife could shop and she did.

Deborah Barkhurst

3 de ago. de 2015

Service staff was very cordial and I ended up arriving earlier than my appt. and they got me right in anyway which I really appreciated!!

Cheryl Shemanski

1 de ago. de 2015

The staff is very friendly and helpful. I am always provided with information and options that help me make informed decisions.

David Baker

30 de jul. de 2015

Everyone was friendly, from first greeting in Service at 7:15 a.m. thru checkout at the cashier. My service was done promptly and I was out within about 1 hour after arriving. I enjoyed a bottle of water and a biscotti as I waited in the bright and clean waiting area/lounge.

Randolph Long

29 de jul. de 2015

Excellent service and always friendly/helpful staff.

Kenneth DJ Ruckus Avent

28 de jul. de 2015

I appreciate the time Rob and staff took to make sure I was happy with my purchase.

Jimmy Hull

28 de jul. de 2015

Nino and Steve were outstanding. They allowed me to determine if the Truck was affordable and fit properly into my needs. They were not pushy or overzealous to sell me the truck, but allowed me to take the time to understand the purchase and what it meant to me, not to Bob Boyd. Thanks!

Duane Vanone

28 de jul. de 2015

I always get great service at this dealership. I will always come back.

Lois Peterson

27 de jul. de 2015

I was due my oil change, tire rotation, etc. As always the staff was more than helpful.

William Podelco

25 de jul. de 2015

It Is Nice To Know That A Car Dealership Has A Business Plan That Includes Taking Care Customer..I feel as If I am Person Not Just an interruption...

Clinton Harpman

24 de jul. de 2015

Service was great. Everything went very smooth. Loaner was good and communication was excellent.

Peter Marks

23 de jul. de 2015

The Boyd team is outstanding. They solved problems with my new MKZ that a Florida Lincoln dealership failed to diagnose and resolve. They are always accessible. They go far beyond what I had any reason to expect.

Thomas O'Leary

23 de jul. de 2015

Everybody always exceeds my expectations particularly Steve the Service Director

Susan Gooch

22 de jul. de 2015

I brought my 2013 Lincoln MKZ in for the correction of three factory recalls. I do appreciate that the service was performed in a very timely manner. My only disappointment was the way the upgrade of the vehicle's navigation system was handled. Although that service was supposed to occur yesterday, too, it turned out that Lincoln had sent the wrong software to me--software that I ordered and paid for based on an official letter I received from Lincoln. It would have been very helpful to me if the service department at Bob Boyd had offered to assist me with tracking down the correct software rather than simply pointing out it wasn't what I needed and handing it back to me.

Nicole Lindsey

22 de jul. de 2015

500L 2014My backup camera somehow fell inside my trunk area and the dealership had to call for the replacement. Shipment took about 5 days, my appointment was set before I left. Took my car in for repairs and was fixed in a matter of 45 minutes or so. Just as promised!Thanks!Nicole Lindsey~a happy customer :-)

Thomas Keener

21 de jul. de 2015

I have always been pleased with the quality and professional nature of the service provided by Bob Boyd Lincoln in the maintenace of my MKZ, and this recent visit was no exception. Thomas Keener

Cassandra Converse

21 de jul. de 2015

Kevin and Tim were absolutely fantastic! We love our new car. Thank you!!

Sargent Chamberlain

21 de jul. de 2015

Service was prompt. Had a nice visit with Dave Wilson.

Dan Groomes

21 de jul. de 2015

Work done as discussed, kept informed as work progressed. Friendly and professional staff, a class dealership.

Jo Anne Lane

21 de jul. de 2015

I always feel valued when I bring in my 2009 Lincoln MKX. I love my car and I appreciate the attention given at Bob Boyd's Service for my vehicle. They are always prompt and personable.

Roger Friedman

18 de jul. de 2015

Outstandingly done dealer is the best. They go above and beyond

Toni Gardiner

14 de jul. de 2015

Wendi is the best, always so helpful and kind. I service and buy my cars there because of proximity to where I live.

Jack Stephens

13 de jul. de 2015

I tried to call to check availability for a minor door latch repair on Saturday. Specified hours of operation on Saturday declare the business is open at 8 a.m. But I called repeatedly from 8 a.m. on with nothing but a recording until about 8:25 a.m. I was trying to determine if I could leave my car for a one day repair and needed to know as soon as possible since I had a tight schedule that day.This is no large matter, but if you are going to post hours of availability, please make sure you have the phones activated for the day at the stroke of opening hours.Another small detail: The driver's side interior latch I had to have replaced had a small access aperture with a little round cover that was not secured when I picked up the car. I was able to bend the tabs on the cover enough to get the cover to stay closed, but this should have been checked and corrected by the repairman.I know these are small items. The more important of the two is the first one. At any rate, overall service experience was great. (I was saddened to find that the repair was not covered by my extended warranty, but that is what I get for not checking the warranty info.)

Will Pace

13 de jul. de 2015

I requested to have the driver side window auto up reset but it was over looked which means I will have to schedule an additional two hours to get it fixed. But everything else was done very well.

Gary Patterson

13 de jul. de 2015

In on time and out within reasonable period of time.

Heidi Libby

13 de jul. de 2015

Howard Baker was exceptional!! He was knew the facts about the Navigator. Thank you.

Earnest Hicks

12 de jul. de 2015

I was completely satisified with the service that I received. As usual, Julie(Julana Brozie) was a godsend. She is very knowledgeable and sees that items are taken care of promptly and efficiently.

Sally Mcneese

10 de jul. de 2015

Everyone was very nice and went out of their way to help me with any questions.I bought a Lincoln mks . I am a repeat buyer, because I know I will get a good car and good service. Sally, from Hilliard, Ohio

Gary Everts

10 de jul. de 2015

Julie was attentive and communicated well. I appreciated the use of a courtesy car. At check-out, the ladies at the desk took the time to look up my Lincoln credit card account.

Lori Tyack

9 de jul. de 2015

I have enjoyed leasing several vehicles over the last ten years -- all have been Lincolns. The staff at Bob Boyd has ensured a seamless transition from each lease to the next. I recently leased a 2015 Lincoln MKX and was very pleased with the sales team. They helped identify the best vehicle for my needs and made certain the payments met the parameters of my budget. It was a pleasure to work with them!

Shane Allen

9 de jul. de 2015

Service was excellent and staff was beyond helpful!!!

John Keith

9 de jul. de 2015

Your service manager is terrific. Always very happy, upbeat. She explains what needs to be done, why and est. cost, and gets me out fast.John Keith

Kathy Bricker

8 de jul. de 2015

Came in for the standard works and as always was treated great. I have never had bad service!

C Hetterscheidt

7 de jul. de 2015

I have purchased both our 2013 MKX and 2014 MKZ at your dealership and have had them serviced at your location as I have my previous Lincolns which we have also purchased there. I will continue to do so as your service staff, Julie, Wendy, et al. are extremely professional, knowledgeable and accommodating to our needs. Craig and Judy Hetterscheidt

Dan Sanford

7 de jul. de 2015

I had a 930am appointment for some service & arrived early. Was immediately greeted by staff & we reviewed what was to be done on the car. They took it back early & completed it way head of schedule. Great work too! The staff in service are super. Plus my daughter loves your fresh cookies.

Holly

6 de jul. de 2015

Julie is wonderful, I had Ron this time and he was great too, thanks!

Rachel Brillhart-may

6 de jul. de 2015

Lincoln MKX. This is my 2nd purchase with Mr. Zellner. I would highly recommend him to any of my friends, family or clients. Steve the manager and Dave the Business Mgr both worked to get me in and out ASAP. I was greatly impressed.

Sylvia Harris

5 de jul. de 2015

It was very pleasant. I didn't have to wait for service. They were quick.

Kirsten O'Driscoll

5 de jul. de 2015

Received an e-newsletter which prompted me to consider leasing an MKZ. Have always admired the car but didn't have the need until recently. Have already had an excellent experience with your service department. Sales was no different. Every person that we dealt with provided excellent service - and they didn't seem to have to try too hard. It was second nature to them and they enjoyed their job. The leasing process was very simple. My salesman took time to go over car features. I liked the "date night" experience that allowed us to test the car before we committed. I ended up choosing the Hybrid version and so far I really love it.

Robert Armen

3 de jul. de 2015

Great experience Great people to deal with. Would certainly recommend

Marina Schmidt

2 de jul. de 2015

I brought my Lincoln for a regular maintenance last Wednesday. As always the service was exceptional!!! Thank you:)

Carole Scheerer

1 de jul. de 2015

Thank you so much for squeezing me in for new wipers. Rain for twenty straight days was just too much.

Leo Stapleton

1 de jul. de 2015

Other then the screaming kids in the waiting room . . . it was fine . . .

Joann Zwicker

30 de jun. de 2015

2013 MKX service was great, staff very helpful.service manager Steve was good, knew his cars.i

Sonja Durst

30 de jun. de 2015

Rob Zellner is an outstanding salesperson. He was so helpful in showing me the features of my MKZ. I felt quite comfortable in doing business with him. As an older woman he treated me with respect. He delivery my car to my home because I do not drive and that was greatly appreciated.I love my MKZ.Sincerely.Sonja Durst

Tina Inks

30 de jun. de 2015

Great folks and great service...always professional and courteous!

Sharon Reichard

30 de jun. de 2015

Bob Boyd dealership is a large part of why we continue to drive Lincolns. The staff, including sales, service and management are the very best and the friendliest!!

Leonard Hibbard

30 de jun. de 2015

Very positive experience - courteous and professional. Comfortable and well appointed waiting area makes this a "cut above" experience.

High Society Inc.

29 de jun. de 2015

Done business for years and years...always very satisfied with service and sales staff...very helpful and interested. Ford credit...NOT SO MUCH!! Very difficult people to deal with!!!!

Lana Christmas

29 de jun. de 2015

all good as always; no issues, no problems; courteous, comfortable, quick.Thank you! Routine service.

John Groves

29 de jun. de 2015

I really appreciated the level of transparency that your dealership provides. It really helps to create a higher level of trust with the people and the business. I will keep coming back.

Zana Adams

25 de jun. de 2015

I was warmly greeted when I arrived and was escorted to the lounge and refreshment area. The area was pleasant; a TV was provided and Internet access was available. In just an hour my vehicle was serviced; I was back on the road in a freshly washed vehicle.

Georgia Kostoglou

25 de jun. de 2015

Very friendly atmosphere. Great service! I had my oil changed and service made a few recommendations. There was no pressure to make me do them right away. I love the warm cookies provided as you wait! I also appreciate the car wash provided at the end of service. Everything is clean, including the restrooms!

Raviteja Ponnuru

25 de jun. de 2015

Customer service was excellent and they know the whole history of the car and recalls and we're done with ease.

Alice Thompson

24 de jun. de 2015

Staff pleasant, keep customers informed about progress on vehicle maintenance, wash car when maintenance is complete.

Lance Jones

22 de jun. de 2015

Having a car to use while mine is being repaired is like taking all the misery of car repair away and making car repair a worry of the past.

George Contakis

22 de jun. de 2015

every one was very helpful. work was performed in a timely manner. appreciated the car wash and the coffee and cookies while I waited for the work to be done I

Candy Chattin

22 de jun. de 2015

Always a pleasant experience, personnel are so professional

Mrs. Christine McGee & Mr. Frank McGee

21 de jun. de 2015

I continue to purchase our vehicles from Bob Boyd because of the excellent personal, professional concerns and care they have given us for over twenty years.

Douglas Bodkin

21 de jun. de 2015

Your service has been so good to me that I bought a vehicle off of you guys

Leslie Ridout

21 de jun. de 2015

Julie is the nicest service writer I have ever had the pleasure to work with and I have been driving for 55 years!Les Ridout

Thomas Scott

19 de jun. de 2015

I've always been pleased with your service.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Robert Smith

19 de jun. de 2015

2014 Lincoln MKX, got me in ahead of schedule, changed oil and washed car in just over an hour. Answered question about the brakes, car is running great.

Paul Scheiderer

19 de jun. de 2015

A couple of things have taken a couple of times but you have taken good care of my vehicle. I purchased my Ford Escape from Bob Boyd Ford in Lancaster as well as my Mustang. Both cars were in very good condition when I received them and I want them to stay that way. The warranties on both have been honored for several items - that makes me happy. Yesterday I drove away in a very clean car feeling very satisfied. Thanks very much. Id have my Mustang in more often but I am not putting that many miles on her...it.

Robert Niemi

19 de jun. de 2015

They took great care to answer all of my questions and learn about the quality of their vehicles. A great experience and a better vehicle - love my MKC.

Andy Ahijevych

18 de jun. de 2015

Wilbur Williams was very helpful in getting our Milan operational for our vacation prior to the actual body repair. He was very professional in person as well as leaving voice mail messages. Would recommend him and Bob-Boyd to others in need of body repair.

Michael Craig

18 de jun. de 2015

A long time customer. I have found continued consistency in the level of professional behavior and attitude. A company driven to out perform their interaction with each transaction.

Steven Forry

18 de jun. de 2015

Bought an suv and traded in one. Staff was great to work with and flexible on terms.

Joseph Frustaglio

17 de jun. de 2015

We have been working with Bob Boyd for about four years and two Lincoln Navigators. The service is of very high quality to the vehicle and to our family.

Kathy Schrader

17 de jun. de 2015

Clean facility, nice experience, friendly staff, quick service

Shirley Buttrum

16 de jun. de 2015

good service but review not so good 50 character requirement not necessary

Charles Smith

16 de jun. de 2015

Found 2012 MkZ on internet sent in availability recieved call fron John Dillon next morning. Had already planned to look at 2014 Fusions at Ricart Ford. Almost signed a deal but decided to check out MkZ first. Glad i did the CPO made this a better deal. The attention i recieved at Bob-Boyd was exceptional. I would not hesitate to buy there again. Im confident when i need service i will recieve the same attention to customer service.

Richard Ansley

16 de jun. de 2015

Lincoln MKT brought in for service. Staff was helpful, made recommendations for vendor for rim repair and worked with me at accessories counter for obtaining Lincoln gear.

Joseph Carmichael Jr

16 de jun. de 2015

2008 TownCarService was excellent.Staff was knowledgeable and helpful.

Charles

16 de jun. de 2015

Appointment made for oil change and multi point inspection. I also had a tire with a leak. Friendly greeting; comfortable waiting area; water and snacks available. Service took about an hour, and my car was washed, tire plugged, and ready to go.

Dime Milenkovski

15 de jun. de 2015

Everything was good! Keep it that way! Staff was very good and nice and service girl was very welcoming too!

Evelyn Weiner

15 de jun. de 2015

Lovely facilities. Felt right at home. Would have liked a magician to entertain us while we waited.

Paul Schmeling

15 de jun. de 2015

We purchased a 2015MKZ from Chris at the Bob Boyd dealership. He did a great job and was very patient while my husband and I made our final decisions. I really enjoy driving the MKZ and will continue to look at Lincoln's to purchase in the future.

MKX60

14 de jun. de 2015

Service was top-notch. My wait time was minimal and I came out to a shiny, clean car. They even had cookies!

Gilbert Sears

13 de jun. de 2015

Great service, great people - a pleasure to do business with.

William Keim

12 de jun. de 2015

Not a great reason to visit B-B but thought I was having transmission problems. Described my concern to Service Manager Steve Kesler and he came up with an entirely different possibility. His supposition proved correct and saved me a lot of nightmares. Shout out to one of the old guys, nothing like experience.

Litisia Solomon

12 de jun. de 2015

The staff is always courteous and very helpful. The service has been excellent each time I visit.

Jean M. L

11 de jun. de 2015

Very courteous staff. Prompt. And since you need 50 characters, the service was very courteous and prompt.

Carla Kiernan

11 de jun. de 2015

Bob Boyd has the most reliable, knowledgeable, and dependable staff from sales to service, which is one of the reasons I'm a dedicated and loyal customer for over 20 years! You can always count on a staff whose backed by years of quality service to treat their customers like family. Thank you to Tim Clark and Julie Brody for consistent commitment to excellence!

Dwayne Zimmerman

9 de jun. de 2015

The service reps were very personable and was determined to take good care of me. The cashier went beyond expectations in getting the signature/codes I needed. Finally, the service was impeccable...as usual!

Joe Maddux

9 de jun. de 2015

Always THE best service from the team - the gent that handled my service is most excellent (Steve I think but not sure)

Bernard Rifkin

8 de jun. de 2015

Quick in and out for some car reprogramming triggered from a minor recall notice. All went well. No issues.

Michelle Branker

7 de jun. de 2015

I love the car, the only issue I have, is the dashboard needs to be fixed, the front of it, is out a little.

Charlene Garcia

7 de jun. de 2015

My sales person was Rob Zellner. This was the best experience I have ever had in buying a car. Rob was very kind, attentive and did everything that he could possibly do to make sure that I came home with the perfect car for me. Rob as a sales person I would rate him 10 out of 10!

Susan Collins

5 de jun. de 2015

my car was fixed and repair in great time. I actually love coming to the service department because everybody's in a happy mood and friendly. I have been at many car dealers before where the service person is not nice and stressed out

Herman Jones

3 de jun. de 2015

Your team always do a great job. I always feel special and they keep my report card at it's highest standard.

Deborah Forquer

2 de jun. de 2015

We bought a slightly used 2013 MKS. Our sales perdon was Julia Darling. She was extremely knowledgeable of our two pessible cars. She could not have done a better job. We just scheduled an oil change. Everything went very smooth. This purchase was the most hassle free car purchase we have been through. Actually, we were not shopping for a car. We stopped on a Saturday, thinking you were closed. Julia showed us two cars that we were interested in. The rest is history.

Patricia Brosnan

2 de jun. de 2015

Julie is awesome, she is very proficient and efficient. She makes me fell like everything will be taken care of with a high level of expertise. I also appreciate the comfortable waiting area.

Tom

2 de jun. de 2015

Pleasant service personnel & serviced as promised.

Shannon Young

29 de may. de 2015

Have purchased several vehicles from Chris Harnett and have always been impressed by his professionalism.

Karen Vansickle

28 de may. de 2015

Everyone was very helpful. I went to look and was able to go home with my new mkx.

Matthew Hackney

27 de may. de 2015

Wilbur, and the staff are very polite and knowledgeable. I recommend them everywhere I go. Thank you for all your help!Matthew Hackney

Vickie Uhrig

27 de may. de 2015

Lincoln mkc The company was great. Teddy is the best.

Glenn Miller

26 de may. de 2015

Although I was purchasing an older model used Lincoln, Howard and everyone I interacted made it feel like a new car purchase. I typically cringe at the thought of purchasing an automobile but now I know that if I am ever in need of another vehicle my search will start at Bob Boyd Lincoln. Thanks again for such a great experience. Howard and company were great through out the entire process and followed up after the purchase to make certain that I was satisfied.

Stephen Daily

26 de may. de 2015

Everyone at the dealership was very helpful, especially our salesman, Kevin. Fully explained the vehicle, it's option, and how they worked. He focused his comments toward the technology and safety features, picking up on our earlier comments. I am also a salesman and I noticed that he was listening to what we said, not just talking about the car.

Elmer Teetzen

26 de may. de 2015

Very Attentive,Courteous, Everything you would want in a Dealership.

Jerry Merrell

25 de may. de 2015

It never fails, I have always received outstanding service and your service people are over the top when it comes personality and anxious to meet all my expectations. My hat is off to the management because without good management you have poor employees. Whenever I have a bad experience in any establishment I blame management because they are not doing their job. Management at Bob Boyd receives a 10 in my book.Keep up the good work and thank you.Jerry Merrell

Curtis Slater

24 de may. de 2015

very good experience, the dealership is ran The way a dealership should be ran,superb,

Mary Hackett

22 de may. de 2015

Howard Baker was informative, helpful and made our time at Bob Boyd very pleasant . His knowledge of the MKC was outstanding and made our experience an exceptional one. All other staff was just as friendly and helpful. We will certainly do business with this dealership again.

Francheska Sanford

22 de may. de 2015

I lease a 2013 MKX and absolutely love it. The service is always amazing...I drive in from Cleveland to have my vehicle serviced at BobBoydThis last visit, they even serviced my daughter's Ford Explorer! Will purchase my next vehicle from BobBoyd!

Michael Brim

21 de may. de 2015

I purchased a 2015 Lincoln MKZ Hybrid. Did some research on what I should spend, and they gave me the price I was looking for with no haggling, and 0% APR. There was no pressure from the salesman whom I'd taken a test drive with months prior. They let me pick my time to buy, were very friendly and gracious, and have since been very quick to ask if I am happy with the purchase or if I need anything. Upstanding dealership that shows nothing but class.

Brenda Cale

21 de may. de 2015

The whole purchasing process was really easy and Rob made sure I knew everything about my car before I left.

Kevin Sanislo

21 de may. de 2015

Staff is always friendly. The place is always clean. They are always willing to help you out with whatever problem you have.

Kay Sullivan

21 de may. de 2015

Always easy to make appointment. Very friendly service staff. Very comfortable waiting area. Friendly and efficient cashier. Clean and serviced vehicle waiting for me to drive in a timely manner.

Linda Brizius

20 de may. de 2015

I love having my car wash whenever I come for service. The staff is always polite and helpful.When I had to leave my car over night, it was wonderful being able to drive a new MKZ.

Randall Knorr

20 de may. de 2015

My experience with all the employees at the dealership was exceptional.

Eric Moretti

20 de may. de 2015

Best service department in Columbus! Prompt service, and fair prices.

Jennifer Gardner

20 de may. de 2015

I don't have fuzzy-warm memories of the purchase of this vehicle at Bob Boyd, but the service department may just redeem this dealership for me. Wendy is excellent! As far as the neutral rating on recommending you to my friends/family...I would only give my thoughts if directly asked about your dealership. It's not my job in life to give people unsolicited recommendations.

Laura Sowards Carmichael

20 de may. de 2015

I do recommend you to my family, friends and co-workers. The work was done fast and things that are not needed are not added into you may need or you do need just to raise the price. It is refreshing to only have to pay for what is needed (honest work- WOW!!). The only thing is I see there are two recalls on my MKX and I would like to know if they were taken care of for my MKX and if not to get them done. I feel you should check when you have a car/suv brought in to see if there are any recalls and let the owner know of the recalls. Then correct them while the customer is in the shop. Unless it is something that may take longer and ask to schedule a time to have that taken care of. I do have two recalls on my SUV and I need for them to be addressed, please. Thank you for the GREAT Service!!

Jyothirmayi Cherry

20 de may. de 2015

Recall was easy experience. Waiting area is nice and allowed me to work while waiting.

Fang

19 de may. de 2015

Made appointment for 40,000 mile service and was treated like royality! Sales people answered questions and were extremely Helpful. Service was performed with minimum waiting time. My wife was with me. She is a Ford owner. She was so impressedThat now she wants to be upgraded to a Lincoln owner!

Erika Hatfield

17 de may. de 2015

2012 Lincoln MKZ, your staff is very helpful, and polite.

Andy Ahijevych

17 de may. de 2015

only partial repair to damaged Milan so that we could take on vacation - service staff aligned the front wheels to that car was drivable - final body repair to take place upon our return from vacation - appreciate the desire by service staff to get car drivable for the vacation - Wilbur was professional in his service to us

Thomas Armbruster

15 de may. de 2015

I was called on Monday and was told my truck would be inspected on Tuesday and ready Wed morning.I arrived and there numerous items wrong. The truck had white residue on the out side. Also grass. The manager looked at problems and said would be corrected. Picked the truck up Thur. It was better but still had residue on the front of the truck. Over all I am OK cause I want the truck

Theresa Marut-Orenchuk

14 de may. de 2015

We always have a good experience with customer service at Bob Boyd Lincoln of Columbus, as well as the service we received on our Lincoln MKS. This is why we keep coming back for service and to buy our Lincoln vehicles. Keep up the good work !!

Jeffrey Wright

13 de may. de 2015

My experience was very good. I got there and my vehicle was worked on, without issue. Very professional.

J Hetterscheidt

13 de may. de 2015

This is our 2nd MKX and we also have a 2014 MKZ all of which were purchased here. As always, the service department was excellent. The service manager with whom I dealt was Julie and she always goes "above and beyond" in professionalism, knowledge and accommodating our needs. I have had both our MKZs and MKXs serviced here and will continue to do so.

Willie Thomas

13 de may. de 2015

I was very please with the work that was on my vehicle.Thanks Willie T

Stephen Thompson

13 de may. de 2015

I bought a 2015 Lincoln MKZ. The service and salesperson were knowledgeable and efficient. The other staff stepped in when needed to make the sale seamless.

Teresa Rehner

12 de may. de 2015

It was excellent. Greeted by personnel and me and my car were remembered from previous visits

Todd Boler

12 de may. de 2015

My car is a 2014 Lincoln MKZ. The ride of my car had changed. I stopped in set up a time and also requested scheduled maintenance. They provided me a loaner which was really great (I'm single and have only one car). The car was dropped off Friday morning. They called me on Friday afternoon and said the passenger side rear shock was bad. They would not be able to get a replacement until Monday. This was not a problem since I had the loaner. They surprised me by calling on Saturday morning saying that they had obtained the replacement shock and my car was done. In less than 24 hours, they had determined and fixed my problem, performed maintenance and washed it! Bob-Boyd provides excellent service and I do recommend them to others that I know.

Mary Colombini

12 de may. de 2015

We had our Lincoln MKX serviced. We are always so pleased with our experiences at Bob-Boyd Lincoln of Columbus. We are always treated so well and we could ask for nothing more.

Amy K

12 de may. de 2015

I loved the convenience of being taken to the rental car agency and being able to return the rental to Bob Boyd. My car was also done much earlier that estimated. Plus, Darrell was kind enough to rub a large surface scratch off of my driver's door and is working up an estimate to have a ding removed from the driver's door. The icing on the cake was that they washed, wiped down and vacuumed the inside of my car, including getting the nasty winter muck from my heavy duty floors mats. Thanks so much!!!!!

Kelly Antinori

12 de may. de 2015

Teddy was very helpful, knowledgeable and professional. When we went over to the financing department, he was also very pleasant, efficient and quick! Thank you to the entire dealership for making my car buying experience awesome!

Howard Ferguson

12 de may. de 2015

The Bob Boyd team worked hard and got us a low interest rate thanks !!! We purchased a Ford Fusion and we love it!!! And the service was great thanks to Teddy and the rest of the staff . But if it wasn't for Teddy we wouldn't have came up there he answered me quick and showed me a different car he was so kind he sent emails and text he was very helpful thanks to you all and especially to him.

Leonard Marcum

12 de may. de 2015

Professional ,friendly staff, love my FIAT,they did all warranty work in a timely manner.,

Lori Tyack

12 de may. de 2015

Upon return from a recent vacation, I realized my car battery was dead. I was able to have my car towed to Bob Boyd Lincoln of Columbus for repair. Service was excellent and had me on my way in a loaner car immediately upon my arrival to the dealership. By the end of the day, my car was repaired and life was back to normal. Bob Boyd Lincoln of Columbus has consistently provided excellent service to me. The staff is always courteous and professional and a pleasure to work with!

Paul

12 de may. de 2015

Good sales experience - sales person was very helpful. The financing portion left a lot to be desired but we worked through it. Overall a good buying experience and we really like the vehicle.

Barbara Mckinley

12 de may. de 2015

We have a 2012 MKZ hybred. The service is always very professional and friendly. Our only services have been oil changes and general checkup. All aspects of the service were great.

Richard Hickle

9 de may. de 2015

I bought a 2012 MKZ and really like it. The buying experience was very good. When concluding the deal I asked if a cargo net could be included. I was told yes and a cargo net was given. However when I tried to instAll, I found there was no hooks. Service said they would order. They also said the net did look like the correct one for the MKZ. I have not heard anything from service or parts after several weeks.

Travis Dilley

8 de may. de 2015

I have always had good service at the dealership. This last time I only needed an oil change but was charged for the works package regardless. Had I known it would have been the same cost I would have had them rotate the tires as well.

Gilbert Sears

8 de may. de 2015

Great team at Bob-Boyd Lincoln from sales to service

Anthony Casey

7 de may. de 2015

I was greeted immediately at the front door and recognized by Mr. Clark. He knew that I had a family member who purchased cars from Bob-Boyd and immediately connected me with Mr. Songailo. My intention at that time was only to look at the MKZ and possibly test drive it just to see if I really wanted one and I only had a short amount of time. Mr. Songailo quickly got me into a car and drove with me while we talked about how he has known my Grandpa and family for a long time. I let him know that I would be back in two days to talk more with him about possibly leasing a car. He took it upon himself to see what rebates and discounts I would be available for. When I returned two days later he was again 100% present with me and showed me another car that was more what I was looking for. I test drove that car and when I returned he had all the financials in place. I trusted that he did the best he could at getting me the best deal possible. The rest of the staff were also very helpful and personable. A great experience and I will definitely be looking forward to working with the people at Bob-Boyd for many years to come. Thank you very much.

Frank

7 de may. de 2015

A lifelong friend of mine suggested I bring my Mercedes to Bob Boyd where he has his Honda Pilot serviced and maintained because the prices are fair, the service is excellent, and because of the reputation of the Service Department manager, Steve Kessler. Fortunately for me I listened to my friend's suggestion because I have been completely satisfied each time I've brought my car to the Service Dept. I've been fortunate to have Ms Julie Brosie handle the details during each of my visits. In fact, after my first visit I request to have Julie take car of my car. Julie is polite and personable, and always professional. She makes scheduling a breeze and she keeps me fully informed about the progress of my car while in the shop. And it's not just me, I see Julie treat all the customers in the waiting area the same way. Of course it's important to remember that Julie's consistent excellent performance is in part a reflection of Steve Kessler's leadership. Once again, my car is running great, the experience was great, and when my car needs service or repair (or new tires, as Julie reminded me)I'll be back!

Wayne King

7 de may. de 2015

I am very satisfied with the the way my vehicle is serviced, as well as how I am treated by the staff.

Valued Customer

6 de may. de 2015

John the salesman was exceptional.. I will definetly recommand you all if they are looking for a Lincoln and I will have them go see John.

Julia Keller

5 de may. de 2015

Very prompt & professional staff in handling my Lincoln maintenance needs. The service dept. and dealership staff all provide a very welcoming setting throughout their business setting. All my questions are always answered and nothing is ever completed or attempted on my car without discussing the issue one need with me first - they always do this and I honestly appreciate the kind of service I get here. Although I didn't purchase my 2011 Lincoln MKS there, they have always treated me as though I have - thanks for great service!!

Robert Holmes

5 de may. de 2015

your staff did great job as always thank you very much

W Johnson

5 de may. de 2015

The only disappointment in this service experience was a poor wash job (which is not typical of the service normally provided). Other than this, very satisfactory experience.

K Fackler

5 de may. de 2015

The service was excellent. The service staff were outstanding.

John Matchett

4 de may. de 2015

The service was done in a reasonable amount of time and the waiting area is just great.

John Provanzana

4 de may. de 2015

The Lincoln MKZ Hybrid is an outstanding vehicle. It has been trouble free for its first year. The services performed by the dealership are superb. Ford is doing it right.

Edward Hill

4 de may. de 2015

Your service department has always been pleasant and professional. Ed Hill

Beth Kiefaber

4 de may. de 2015

Awesome from start to finish. Very customer oriented. Beth Kiefaber

Glen Stroud

4 de may. de 2015

I thought I had an appointment but was wrong. No problem working me in and I was in & out in less than an hour!

John

4 de may. de 2015

I just bought a new MKZ from John Dillon and he is awesome! He really knew about the car and the many options that I still call him to ask about. He is always there to help and the facility is set up to reflect that same attitude. There were no high pressure sales and the entire team made sure that I had all the information I needed to make the right choice. I'll definitely be back to buy another one in the years to come. Keep up the great work.

Michael Scheerer

4 de may. de 2015

Service staff was very good. We brought our car in for our routine oil change and had our brakes checked. All was good.

Ronald Rarey

4 de may. de 2015

We own two Lincoln vehicles and always have them serviced at Bob Boyd Lincoln of Columbus. The quality of service and respectful and friendly staff provide a pleasant experience every time!

Duane Vanone

4 de may. de 2015

Good service fast service. Informative very helpful

Candy Chattin

4 de may. de 2015

Always an awesome experience, professional people,

Michele

4 de may. de 2015

I'm still learning about my Lincoln. Julie was able to teach me how to use remote code to get in without my fob.

Cris Lasater

4 de may. de 2015

first time out there, quite pleased with the overall experience. Will be back for future service needs.

Harold Owens

4 de may. de 2015

We are always given royal treatment when we bring the Mercury to Bob Boyd for service. From the valet service to the comfortable waiting room to the free Wi-Fi to the AWESOME COOKIES and coffee, our wait is always a pleasure. This time we had a brake sensor needing attention in addition to the standard oil change. However, the time we waited was pleasantly short. The service team is awesome.

Debra M.

4 de may. de 2015

Leased a 2015 Lincoln MKX. The staff was very patient with me in making my color choice. It was so hard to make the decision. My the decision in getting the SUV was not hard after taking a test drive with the salesperson. The vehicle was comfortable and the features were awesome. Overall my experience with the dealership was fantastic.

Stephen Bauman

4 de may. de 2015

My vehicle is a MKS.The service department again was excellent.The entire staff was very professional,and the service was performed in a timely manner.The personel were very courteous and professional.As always, only Bob Boyd will service my car.

Sandra Collins

4 de may. de 2015

The atmosphere was really nice. The people were all pleasant and helpful, I WILL go back again.

Carmen L. Scottalued Customer

4 de may. de 2015

All went well. Was grateful for the assistance and good service in getting my vehicle back in service after the ground hog did a number on it by eating up the wiring harness and making scratches around over the hood and elsewhere. Thanks again to all!

Ramona Hitchens

3 de may. de 2015

We are so happy with our purchase at Bob Boyd last week and would like to thank John Dillon, Steve Kesler and his staff along with several others for going that extra mile to assist us with the purchase of our exceptional low mileage car. We have purchased several cars from Bob Boyd and could not ask to be treated better. Also, they have the best service department!

David M.

28 de abr. de 2015

From start to finish, my recent visit to Bob-Boyd Lincoln of Columbus was quite splendid. My salesman, Kevin Fearn, was more like an advisor than a salesman: he was extraordinarily patient and helpful (without making me feel pressured in any way), in introducing me to the Lincoln line and then in explaining all the wonderful features on the car I decided to buy, a Lincoln MKS. (Being a somewhat technologically-challenged person, I especially appreciate his help in doing such things as syncing up my cell phone with the car's system and explaining the various entertainment features.) I'm looking forward to returning to Bob-Boyd for maintenance and service in the coming months and years (and not just for the fresh-baked chocolate-chip cookies!)

MorganH.

16 de abr. de 2015

My car buying experience was great. John Dillon was fantastic to work with. As a first-time car buyer, I had many questions and they made sure my buying process was a smooth one. I'll be recommending Bob Boyd Lincoln to everyone I know!

Jerry & Tina K.

15 de abr. de 2015

We bought a 2013 Lincoln MKZ from Teddy Edstrom. He was fabulous. Explained everything about the car, worked with us on the deal and took care of minor touchups on the car. We love our car and love the service they provide at Bob-Boyd Lincoln of Columbus. Everyone at the dealership was helpful and made the buying experinece great. Tim went the extra mile and brought us a set of keys we left in the car when we were test driving.

KellyA

13 de abr. de 2015

I was considering the MKZ along with going back to my previous dealer. I saw this car at the car show last month and loved it. I sent an email requesting more information and Teddy responded back immediately. He was so helpful and pleasant. I never gave the other car another thought! I went in to look at the car with my son and we drove it and it was just as amazing driving it. I got a great deal on it and it had everything I wanted in the car and more! Teddy sat with me and went over everything the car could do...and it does a lot!! By far the best car I've owned yet, everyone complements this car!! The process was quick and painless and I would recommend everyone go and look at the MKZ!! We will definitely be back for our next car with Bob Boyd again!

Ted Sch

11 de abr. de 2015

Buying our MKZ was a great experience but a long process. We arrived a little late on Saturday intending only to look, but they stayed with us long past closing to make sure we could drive home in the new car.

Andy Doud

9 de abr. de 2015

We were treated very well at Bob-Boyd Lincoln. Our salesman, John Dillon, was friendly, knowledgeable, and had a great personality. The dealership offered a fair deal and were honest in their dealings with us. I test drove a lot of cars at different dealerships. This was by far the best.,

Adia84

24 de mar. de 2015

I initially inquired about the MKC online. Immediately I was contacted by Rob Z. He was excellent at making me feel comfortable about leasing a vehicle. When I arrived for my appointment the dealership was very nice and the staff was friendly. Right away Rob was able to show me the particular vehicle I was interested in and set up a test drive. Once I made my decision the paperwork process was smooth and easy. It felt good to know Rob and other staff members was just as excited as I was for leasing a vehicle. I feel like I made a great decision by choosing Bob Boyd Lincoln for my new car. I would recommend Rob to friends and family for leasing or purchasing a vehicle.

JoinerT

24 de mar. de 2015

I personally worked with Teddy, who was the best. I was always greeted with a smile and hand shake. I never felt pressured,and my opinion or feelings were always considered. Teddy was able to provide me with just what I was looking for and at a fair price.

PS/DS

23 de mar. de 2015

My wife and I recently leased a 2015 MKz and felt our experience working with Chris Harnett and Dave Wilson was very positive and would recommend Chris and Bob-Boyd to others. We took our time evaluating Lincoln and other manufacturers and Chris was accessible, informative and didn't try to pressure us with month ends deals or disappearing incentives. My wife and I are both in sales and we appreciated working with Chris.

James and Tammy Jardine

22 de mar. de 2015

We recently purchased a pretty owned vehicle through Bob Boyd Lincoln of Columbus. Our salesman Kevin Fearn was absolutely wonderful. He understood our needs and met them. The overall experience at Bob Boyd Lincoln of columbus was a very pleasant one and I would recommend it to anyone considering a new or prevent owned vehicle purchase.

avonladydeb

19 de mar. de 2015

I visited the Bob-Boyd dealership to look at and test drive the Lincoln MKC and MKX. The MKC was too small so I test drove the MKX and fell in love with the vehicle. I loved the style, features, and handling of the SUV. Rob Zellner was my wonderful salesperson. Usually finance my vehicles, but was able to get an excellent deal on my trade-in and a two-year lease. The staff at Bob-Boyd are top-notch, and the dealership itself is so plush with a cafe that includes free coffee and fresh baked cookies. Let me end by saying, Rob was so helpful and so knowledgeable about the vehicle. Love, love, love my new MKX. Thanks!

Glenn Miller

16 de mar. de 2015

Howard, Kevin and David made my car buying apprehensions disappear. I couldn't have asked for a better experience. I bought a late model Town Car and I know that these guys didnt make much money on the sale but you wouldn't know it by the way i was treated throughout the process. When I picked up my car it felt like I purchased a current year model. When someone thanks me for allowing them to sell me a car, I take notice and feel very appreciated. This goes a long way as I have already recommended a number of family and friends to Bob Boyd Lincoln for their next car purchase. From the moment I walked into the dealership on my day off (in sweat pants, tshirt and a ball cap) I was treated great. Howard met me at the door and listened to what i was looking for and took me right to the perfect car. Kevin helped out the next day with getting a hold placed on the car and Howard along with David completed the sale the following day. The dealership was immaculate and everyone was friendly and helpful. Not kidding when i say that you could have sat down and eaten off the floor it was so clean and the coffee was excellent!!

KEN HILL

16 de mar. de 2015

I found the whole experience to be positive from start to finish. The sales rep was outsanding and his follow up was what I expected from a high end dealership.

TShaw

25 de feb. de 2015

Went there looking at a used Audi. Called ahead to make sure still there and they gave me a lot of information I was looking for before I made the long drive. Got a new sales woman that was very nice. She had recently just started there so she was not too familiar with the car but she made sure to help me with all my questions and also took her time to look up anything she did not know. She also gave me all the carfax information before I even had the chance to ask. Overall very pleased with service.

Drhangnail

25 de feb. de 2015

When searching for a car to replace my Lexus HS250h, proceeding to the BOB-BOYD LINCOLN dealership was almost an afterthought. My wife and I thought we had whittled down our choice between two other vehicles before visiting the dealership. Our experience there was outstanding and we finally determined to lease a Lincoln MKZ based on the vehicle impression and the dealership service and attention. Crazy as it sounds, I almost look forward to visiting the dealership for the first maintenance visit to get reacquainted with my "friends" at Bob-Boyd LIncoln.

Smoore11

21 de feb. de 2015

I have purchased two Lincolns from this dealership and have a third one serviced there. They get my repeat business.

careful buyer

20 de feb. de 2015

very surprised of the service, not pushed to buy. Salesmen went beyond expectations when showing the vehicle.

RetiredTeacher

17 de feb. de 2015

My husband and I had a very great car buying experience at Bob Boyd Lincoln. Our salesperson was very personable and knowledgable and answered all our questions about hybrid and regular cars. We called ahead and he had the car that we wanted to look at right in the front ready for us to test drive. He helped us get the price that was in our budget and we did not have to spend a long time going back and forth with pricing. Even after he made the sale he was still helpful and spent time with us and our new car to get us familiar with it. There was also a little issue with a ding on the fender when we were looking it over. The dealership was very nice to work with and they gave us no hassle about fixing the problem for us in less than a week. We would recommend this dealership to all our friends looking to purchase a new or used car.

Johnnybuckeye

10 de feb. de 2015

Great experience with John Dillon. Love my new car

Barry & Cindy Stebbins

9 de feb. de 2015

What can we say - just picked up our 6th Lincoln - a new 2015 MKX. Everything about the Bob-Boyd dealership is first class and I'm sure we will be back for number 7 in a couple years! Keep up the good work!

Dave B.

4 de feb. de 2015

I just leased another new vehicle from Bob Boyd. Once again they made the process quick and pleasant. I have visited other dealerships over the years, but keep coming back to Bob Boyd. They give me the best deals, provide excellent service, and treat me like a friend. My wife and I have purchased or leased more than 15 new or used vehicles from Bob Boyd over the past 42 years, and this past month Rob Zellner and Steve Skeldon did it again - they continued the long tradition of superior customer service for buyers to which I have become accustomed at Bob Boyd. They answered my questions, worked with me to locate a vehicle that fit my needs, and made the vehicle delivery a quick, hassle free, enjoyable experience. The fresh baked cookies were "icing on the cake" ! I would recommend Rob, Steve and Bob Boyd to anyone looking for a new or used vehicle, and Steve Kesler in service for prompt, professional car care. They are the Best ! - Dave B.

Kevin

4 de feb. de 2015

This is a well run outfit. It you had past experience with Krieger Lincoln/Mercury, this place is much, much better. There is no comparison. I have purchased three cars now from them. I would definitely recommend them.

Jeni

22 de ene. de 2015

I just have to say how happy I am with my new (used) 2012 Lincoln MKZ. My husband was trying to steer me towards a newer model Ford at another dealership but I convinced him to take a look at this used MKZ with very low mileage at Bob Boyd Lincoln. Our salesman, John, was very thorough in his explanation of all the car's many features and its wonderful warranty. We were very happy with the fair offer we got on our trade. Bob Boyd is a top notch dealership with helpful and knowledgeable staff and a great selection of new and certified used cars.

Melvin

17 de ene. de 2015

This was my second car I have purchased from Bob-Boyd and Rob Zellner and again they did me right. Thanks.

Bill L.

13 de ene. de 2015

I traded in my 2011 MKX for a 2015 MKX with only minimal increase in my monthly payment. Jack was a most helpful salesman, as it was clear that he wanted to make this deal work for me. I was treated like a truly valued customer. I love my Lincoln, but I also value the consistently outstanding service I receive from the Service Department. They are a large part of why I keep coming back. Both times I have traded in my MKX it was because I was offered a deal that was truly fair. I didn't need a new car either time, as I was happy with what I was driving, but when it's time to move a car out of the inventory, Bob-Boyd gets it done. They actually offered me a better deal than I was offered for a 2014 Ford Edge down the street.

GoCincy

29 de dic. de 2014

Initial contact was on-line, and was welcomed by a very prepared John Dillon to earn my business. His knowledge and options presented for my review were thought out and one of them I hadn't thought of until he shared with me. His focus and efforts were to earn my business and do whatever he could to get it, as he addressed all my concerns and issues between the vehicles under consideration. His follow-up and concern was very professional and courteous. A Great Team to work with.

jomiller97

26 de dic. de 2014

I purchased a car the day before christmas eve... Sales guy was a nice guy and really tried to get everything put together for me. My trade in was not the best, but I had extenuating circumstances so I will not judge based on that. I liked the facility and people, they went above and beyond to make my little girl a few days earlier during test drive to feel at home and that is important to me. My only real complaint is the sales guy claimed to be a friend of the 1 owner car that I purchased so he would know the issues that my car would have... I shouldn't have to get home to find out that the sunroof won't close, or that the rear door (that my little girl sits at) will not lock or unlock. They claim to have a 1 month 1,000 mile warranty on the car, so I will update this post once I find out if they will make good on this warranty and fix everything that I have found in the past 2 days of driving it. Like I said, other than that, I think it's a nice car and the people were great.

ron patterson

25 de dic. de 2014

Twila and I drove from Zanesville to Columbus just to look at the 2015 MKZ's. Julia Darling and Betsy VanKirk helped us to consider a new car. We really appreciated the non-pressure sales technique. Many questions were answered by Betsy and Julia, which led us to leasing a2015 MKZ Hybird. Ron Patterson So far we love the car.

Gwen Wright

23 de dic. de 2014

My husband came in, already expecting to be told there would be nothing they could do with working with him. He and my cousin got there when they opened and where actually getting ready to leave, after having been passed up by a couple of the sales men. Upon seeing them, Rob came over and immediately looked at what was of interest to them. Not only was he able to get us the vehicle I wanted (Christmas present from my husband), but he was able to work with us for a vehicle for him as well. I got to the dealer and everything was already in order, for the vehicle I was getting and they were finalizing everything for the vehicle my husband was getting. I was a little concerned, having gone 5 years without a care note and this experience was a pleasurable one, so it took away from my concern a little.

Eric Fisher

13 de dic. de 2014

I love my 2015 MKZ! Kevin my sales rep did a great job helping me find my perfect car with no pressure. I would say I purchased and leased so many cars I don't even remember half of them, my experience at Bob-Boyd would be at the top of my list of dealership experience.

John

3 de dic. de 2014

This dealer and team were great to work with. Very knowledgeable, friendly and it was a great experience overall. Would highly recommend.

Happy Customer

27 de nov. de 2014

We had a wonderful experience. The whole staff was wonderful to work with. They were honest and pleasant to work with. They fed us breakfast and lunch as well as filling our car up with gas before we left. We definitely recommend this dealership to anyone looking for a car. Kevin was our salesman and was very accommodating.

Steve Bauman

24 de nov. de 2014

Just purchased my third vehicle from Jack Songailo and Bob Boyd.The buying experience,as always, is top shelf. Jack Songailo is very knowlegable of your product.He questions were answered in a very professional manner.Jack and Tim,the used car manager,were able to put together a very attractive package on the purchase of my vehicle. Also,your service manager, Steve Kessler,is top shelf. Bill Dawes,owner, also thanked me for my purchase. I just can not say enough about my experience at Bob Boyd. All of the people involved in my purchase are true professionals, and made my buyng experience a pleasure.Also,the facilities at Bob Boyd are excellent

claire

15 de nov. de 2014

Smooth process. Rob was very helpful and patient in teaching the electronic stuff, perfect. Sales tactic of additional warranty and other stuff by sales manager was too aggressive - it took him a long time to accept that we say no.

JJ - Notre Dame Fan

1 de nov. de 2014

We recently purchased / leased our second Lincoln from Bob Boyd. As in our first experience everyone was most courteous and helpful, from Jack Songailo (Sales Representative), who assisted my wife through the selection and delivery of the automobile she was looking for, to Billy Dawes (Owner), personally thanking us for our business. This is the first dealership we have experienced, who through the total process of acquiring and the servicing of an automobile we would highly recommend.

MarkE

31 de oct. de 2014

I think this is my 14th or 15th car from Bob-Boyd. Actually I lost count. The entire staff from the owners to the guys that wash your car are dedicated to making the car purchasing experience easy, painless and stress free. I recommend this dealership without any reservations or concerns. They are all first class! The service department is second to none. The sales staff are very knowledgeable and are not overly aggressive. If a luxury car is in your future, the Lincoln and Bob-Boyd should be your first choice.

House

30 de oct. de 2014

We have always had a great experience when purchasing a vehicle from Bob-Boyd. Teddy is our go to guy when we go looking. We find it amazing to go to a dealership & find the same staff year after year. That shows what a great dealership it is. Julie from the service dept is amazing & always "gets it" when I need to have service on the MKX. Everyone goes out of their way to make your visit a great experience.

Chris

28 de oct. de 2014

Typically buying a new car has been a frustrating process. Most of the time the right hand doesnt what the left hand is doing and catches the customer in the middle. With Bob Boyd Lincoln this was the furthest from the truth. The sales colleague, John Dillon was very knowledgeable and delivered excellent service. Dealerships know you are there to buy a new car and pressure you from the minute you walk through the door or in some cases before you reach the door. That was not true at Bob Boyd, they had a friendly greeting as I walked through the door and there was now pressure to buy a car and were more interested in what I was looking for in a vehicle. I had a great experience and would not hesitate to recommend Bob Boyd to anyone.

Dublin Resident

21 de oct. de 2014

I recently leased a 2015 MKC from Bob-Boyd. Rob Zellner was very helpful. He made the process of selecting and leasing my new car very easy. I want to thank him and his colleagues for a positive experience.

Brian

15 de oct. de 2014

I found my Lexus at Bob Boyd through Cars.com. The dealership representative contacted me right away and then put me in touch with a sales clerk, Kevin Fearn. We spoke over the phone about the car and when I arrived at the dealer it was waiting at the door for a test drive. The staff was outstandingly friendly and they offered complimentary drinks and snacks while the paperwork was being done. The finance office was fast. I was in and out of the dealership in a very short amount of time. I am very pleased with the honesty and professionalism of all of the staff at Bob Boyd Lincoln. This was my first time doing business with them and I will definitely recommend them to friends and family.

Marty S

13 de oct. de 2014

From the moment I walked into the dealership I knew dealing with Bob-Boyd would be different from many other dealers. I was welcomed warmly by Chris Hartnett. He spent a lot of time answering my questions. Due to changes in my life I could not complete the process at that time. Forward almost a year. I returned to lease an MKZ. The deal was done efficiently and fairly. Again, there was no pressure. I picked up the car last week. Chris spent almost two hours reviewing the electronics and other details. All of this on is day off. I would not hesitate to recommend this dealership.

Mark E

9 de oct. de 2014

Excellent buying experience. Was treated with respect and there was no pressure. Finished up special ordering a vehicle and it was delivered as promised. Kudo's to Howard for his support during the ordering/buying process

Woody Trammell

4 de oct. de 2014

I have had a relationship with Bob Boyd Lincoln for several years. They have made every experience whether buying a car or servicing my car a most pleasant experience. You noticed this immediately when you either enter the showroom or the service area. They are genuinely interested in you and your needs. It is more like dealing with family., and you know they are honest and trustworthy. Sales professional I have always had the pleasure to work with Mr. Jack Songolo has always been a pleasant experience. These are the type of people every one likes and appreciates doing business with.

Robert

30 de sep. de 2014

Once you make the decision to evaluate the purchase of a new luxury vehicle, you want to feel comfortable that you have an organization that can answer your questions, understand your needs, and provide a high level of service for the life of your vehicle. This is exactly the way I felt dealing with Bob-Boyd Lincoln. Overall a great experience and knowledgeable staff.

JT

26 de sep. de 2014

I just purchased a new MKZ Hybrid. John Dillon did a great job. Very good communication during the sales process and excellent instruction about the car during the delivery process.

DarrenH.

21 de sep. de 2014

I flew in from Illinois to complete paperwork and pick up the Navigator. Vehicle was exactly as described. Teddy Edstrom did a wonderful job explaining the options of the vehicle. Our communication was great back between us before I made my flight out there. His quick response to my online inquiry stepped me into one of the best purchases I ever made. I would like to thank the Lincoln team at home Bob-Boyd for making the process so easy.

John S

15 de sep. de 2014

The positive and professional attitude displayed by the Bob Boyd staff was very much appreciated. I felt very comfortable during each visit to the dealership.

Good Shepherd

5 de sep. de 2014

The service was very professional and genuinely friendly.

Leader

31 de ago. de 2014

I have not bought a car in many years and was not looking forward to all that goes with doing it, but. they all were very kind and helpful and made the experience pleasant.

Lyn T

27 de ago. de 2014

What a great buying experience. From the minute we walked in, we found the staff AT&T entire but not pressuring. Kevin Fearn was our sales professional and he largely let the vehicle sell itself but shared some great information from the start. He listened to my needs and walked me through alternative options. He neither rushed nor pressured me. The finance manager who assisted me was very thorough and didn't rush through the process, allowing me time to consider options. It was a great experience. I appreciate the great customer service and I know I will love this car for a long time. I'm looking forward to a long relationship with Bob-Boyd. I've already recommended the experience and the vehicle to friends.

philw99

24 de ago. de 2014

I had a great lease experience. The facility is just beautiful. My salesman Rob Zellner was most helpful. and last but not least I feel that I got a great deal on a great car.

New to LIncoln

24 de ago. de 2014

We traded our Cadillac for a new MKX. With issues at GM lately we felt is was time to look at competitors. Talking to friends and relatives we were impressed with the services that Lincoln provided. They felt important as a customer long after the sale, like family. At the dealership we were treated well and our salesman was informative and accommodating as we were torn between the MKT and MKX . There was no pressure and everyone was friendly. After the sale we were introduced to many of the people at the dealership. I received a complete "one on one" demo of the Sync and almost overwhelming options on the car. We really are enjoying the new MKX and look forward to years of fun with it. Thanks to the Bob-Boyd team.

Chris Breeckner

23 de ago. de 2014

From the time I got there till the time I left I got the Red Carpet treatment. Then Ted personally drives to my house couple days later to see how I was doing and if I had any questions! In this day of age finding great customer service is hard but yet you managed to make my experience of buying a new car unreal..Kudo's to Tim, Betsy and Ted. Bob Boyd is blessed to have you all on his staff!

Lana's new Lincoln

21 de ago. de 2014

Great experience with Kevin's help. We love our new car. It looked so beautiful in the showroom when we arrived. The purchasing process went very smooth. The facility was beautiful. Nice restrooms and snacks were a definite plus. Overall it was a great experience to shop Bob Boyd for a new car. Thank you, Lana

S. Dietz

19 de ago. de 2014

I was immediately helped when I first arrived at Bob Boyd. My salesman, Rob Zellner, was friendly and very informative. I was debating between 2 cars and Rob was always quick to return my calls and answer all my questions. He did not make me feel uncomfortable that I was taking time to choose; and when I finally decided to lease a new MKC, Rob worked very hard to find the right vehicle. When we picked up the vehicle it was waiting for us in its own garage attached to the dealership. Rob took as long as we needed to help us understand all the special attributes of the car, even though it was well after closing time. I am looking forward to my new relationship with Bob Boyd Lincoln!

Gypsi

4 de ago. de 2014

From the time i contacted Bob-Boyd Lincoln and Stephanie Clark in particular I have been nothing but pleased with them. From Stephanie Clark's personal attention, to Betsy Vankirk and Tim in finance i have been treated with the utmost courtesy. I will be buying my next car from Bob-Boyd Lincoln in Columbus, really great folks!

TP

4 de ago. de 2014

Needed to buy a used car quickly and found a nice Honda Civic on-line at Bob Boyd. I agreed on a price on the phone, I drove 100 miles to look at the car and it was as nice as advertised. Within an hour I was driving the car home with a full tank of gas. Good people

Ed and Melissa

30 de jul. de 2014

We recently purchased our 3rd Lincoln MKZ from Bob Boyd. Once again, Teddy Edstrom was our salesman and made everything go very smoothly. Everyone we dealt with at the dealership was professional and kind. In the midst of the process of getting our new car, we had a death in our immediate family. The day we picked our car up, each person we talked with expressed their sympathy to us. It was a warm feeling to know that we were cared about as more than just a couple purchasing a car. Thank you Teddy and staff at Bob Boyd. We'll be back!

Keith P. (former Acura owner)

30 de jul. de 2014

As a first-time buyer, I received excellent treatment from the salesman (Rob Zellner), the General Sales Mgr. (Steve Skeldon) and the rest of the office staff. After entering the showroom, Rob helped me understand the various models and features Lincoln has available to match a car with my family needs. While I was waiting for the staff to locate a car of my choice, other salespersons approached me to ask if there was anything they could do for me. Upon signing my lease for a new 2014 MKX, Rob spent a considerable amount of time helping me to understand the various features of the car and told me to call him later if I had any questions. I have now driven the MKX for about five days and could not be happier with my choice. I look forward to many years as a Lincoln customer.

Lewis Family

30 de jul. de 2014

We were looking at getting a certified pre owned Lincoln. The dealerships in our immediate area are horrible. After talking to John Dillon on the phone we decided to make the three hour trip to Columbus, OH. We were not disappointed. We were greeted at the door and offered drinks and snacks while we waited for John. In less than two minutes he was showing us the car we talked about on the phone. He had it pulled into the bay, cleaned, and filled up ready for a test drive. The car looked a lot better that the pictures on their website. The miles and features were accurately listed as well. We had worked out the financial details on the phone before we drove to Columbus to speed things up. So once we decided we wanted the car we were hoping to be on our way in our new car. Unfortunately for us they had sold two or three cars before we walked in the door so they had to wrap these up first. The other sales people and staff were also nice and courteous while we waited. One of the salesman played with my seven year old son. I am not sure which one was having more fun. The receptionist was also having a nice conversation with my wife. I would definitely recommend going to Bob Boyd Lincoln for you New or Used car needs.

MKX lease

29 de jul. de 2014

Having just leased a new MKX, I am very pleased with the experience. Mr. Baker was excellent in demonstrating the features which were different from the Ford Edge I had and was so efficient with all the technology. Ms. VanKirk was also excellent with presenting alternate leases for my choice, and Mr. Wilson was excellent and fast with the final numbers and paperwork. I was very pleased.

Sun 4 Me

24 de jul. de 2014

I submitted an online request/interest for contact and within minutes I had a returned call from Teddy Edstrom. He was incredibly diligent and gracious through out the entire buying process. Even with delays in manufacturing, he continued to engage and communicate every step of the way. He was timely, professional, curtious and worked tirelessly on my behalf.

Elton Acker

21 de jul. de 2014

My experience with Bob Boyd Lincoln has been ongoing for several years. They have first class facilities and first class staff. I have purchased or leased over 10 vehicles from the same salesperson, Jack Songallo, and it is always a very smooth process. In fact, Jack Songallo helped my wife find a super used Lexus a couple of years ago. I just leased a new 2014 Lincoln MKZ Hybrid from them and it was ready for me to pick up on time. The paperwork process was outstanding and brief. I highly recommend Jack Songallo and Bob Boyd Lincoln. Elton Acker

Dave and Sharon

16 de jul. de 2014

Just as we were "thinking" about how long we might want to keep our 2010 Lincoln MKZ, a very nice e-mail was received from Betsy Newell-VanKirk suggesting I stop in during an upcoming regular maintenace visit. That started the ball rolling, ending up with the purchase of our new 2014 MKZ. The showroom at Bob-Boyd is very elegant, so clean and comfortable. Everyone is very friendly and nice as well, always say hello with a smile. Betsy is just the best -- she is very, very helpful and we trust her to search and find exactly what we need and want. Steve Skeldon was also a big help with this recent purchase. Our 2010 MKZ was one of the best cars we've owned and we look forward to some good years ahead with our new MKZ.

The "Auto Title" Guy

15 de jul. de 2014

I'm a very pleased with my overall experience with Lincoln of Columbus. Kevin Fearn and the entire Lincoln team literally rolled out the red carpet to me and did a nice job matching my needs to an available vehicle. Ultimately I selected a 2014 Lincoln MKZ and I am proud to say it fits me like a glove. I am truly appreciative of the patience and attentiveness that Kevin showed me during my entire visit. Kevin was not only interested in my business but he was interested in establishing a customer relationship. I look forward to the journey ahead in my new MKZ and the future that I have within the Lincoln family. Kevin, thank you for everything and thank you Lincoln of Columbus for keeping your auto title business in Franklin County.

Kevin

14 de jul. de 2014

This is our third car that we've purchased and each and every time the folks there make the experience wonderful

David

12 de jul. de 2014

Bob-Boyd Lincoln made it worth our time and effort to travel from outside Cleveland to Columbus to purchase our new MKC. From the first internet inquiry to taking delivery, our salesperson, Kevin Fearn, was responsive, patient, and informative in answer to our many questions. The courtesy and attention to detail was evident throughout the buying process. Things Kevin said that they would do, they did -- as promised. The facilities are first rate, and we were made to feel welcome by everyone who had contact with us. Perhaps other American dealerships can begin to learn what Lincoln, and in particular, Bob-Boyd Lincoln showed us -- which made us glad to have given them our business.

Edward Kovach

12 de jul. de 2014

This is our 3 SUV we have bought from Bob-Boyd the are a great place to buy form. The make buying very easy service is great

Shavone

9 de jul. de 2014

I can't even begin to tell you how nice this place is!!!!It is classy and the sales women and men are so nice!I felt like I got a great deal too.You can just tell if you are getting taken for your money.I will be buying my next car there too you best believe it!I couldn't be more happier with them truthfully.They have new and used cars and I bought a used Park Avenue Buick.I will be getting a Lincoln next time.Thank you Stephanie Clark!your the main reason I'm coming back.Also thank you Bob Boyd Lincoln!!!!!

RMBJ

8 de jul. de 2014

We have owned Lincoln's for many years and know from past experience it's the brand for us. We now also know that Bob Boyd Lincoln of Columbus is the dealer for us. Our recent experience at this dealership was very impressive, everyone was helpful, knowledgeable and very professional with NO high pressure sales tactics. We were on our way to a store in the area when my husband wanted to drive into your lot to see what you had. With no plans to buy anything, while I sat in our car, he looked, only to return for me to look at a car that took his fancy, the rest is history. Our salesman Kevin Fearn was great and so was everyone else that we came in contact with that day. If you are in the market for a new Lincoln we recommend Kevin and all the staff at Bob Boyd Lincoln of Columbus. Past experience tells us Lincoln provides a comfortable, reliable driving experience. We look forward to that same experience in our new MKZ.

Phyllis S.

26 de jun. de 2014

Everyone is so knowledgeable and attentive. From the Service to the Showroom. Genuinely nice people. We love our Navigator so much we decided to buy another .We need the room in the back for our big dog! The facility is top notch, bathrooms, snack area are very lovely. Steve,Jack,Robin and Stephanie all extremely nice and informed.And David made the closing quick and easy. Definately two thumbs up!!

Greg J.

24 de jun. de 2014

We were looking for another Vue to replace ours that was totaled when hit by a kid that was TEXTING!! My wife loved her Vue and wanted another. We found the 2009 Vue we purchased at Bob Boyd Lincoln. Teddy, the salesman, told me, over the phone, that it was in perfect condition, like new. It only had 25k miles on it. We left a deposit, over the phone, on Thursday afternoon June 19th. Part of the sale was that Bob Boyd's would have heated seats installed. Saturday at Noon we drove 220 miles to pick the Vue up. It was EVERYTHING Teddy said it was. It absolutely looked like new. Not a nick, scratch or scuff on it ANYWHERE inside or out. I am an automotive engineer and have lots of experience with cars and have never seen a used car in such good condition, EVER. Bob Boyd Lincoln did an amazing detail job, probably the best I have ever seen. (I even thought I would bring my cars to them once a year to have them detail them :o).. Teddy was accommodating and helpful. One of the best dealership experiences I have ever had and I have bought A LOT of cars in my lifetime, like 20+. Teddy got the heated seats installed at Auto Additions overnight even though the shop was backed up, and when we arrived on Saturday the Vue was clean, shiny, gas tank full, ready to go and waiting for us in the new car delivery area. When I buy another vehicle I will check Bob Boyd Lincoln first, even though they are over 200 miles away from me. This was the best dealership experience I have EVER had. I HATE pushy salesmen and Teddy was laid back and listened to me and our needs and more than accommodating.

32 year old lincoln buyer

23 de jun. de 2014

For a guy who hates car buying, I had my best experience yet. Anything I needed I got. Everything was prompt and professional. I received plenty of attention without crossing over into the pushy or overbearing. Even after the sale when I had follow up requests and questions I still had great service.

John P.

5 de jun. de 2014

Getting something repaired that has failed is a true test of a dealership. My 2011 MKZ had a small problem with the finish on the left side mirror. The dealership replaced it without hesitation. Because of Bob Boyd's great service, I now own 2 MKZ's - a 2011 hybrid and a 2014 hybrid. Both are truly great cars.

KateD

5 de jun. de 2014

we came all the way from New York state to purchase a new vehicle, and we have been extremely satisfied with our experience at Bob Boyd Lincoln of Columbus. Our salesperson and business manager were friendly and informative from start to finish, and together they made our buying experience a smooth and pleasant one. Now we are proud owners of a Lincoln MKT, and very happy with our new purchase!

Chuck

29 de may. de 2014

This was the best used car buying experience I've had. No high pressure sales, generous finance terms, good value for the price. I would recommend this dealership. They earned my respect.

Kyle W.

14 de may. de 2014

The Dealership is made up of very professional and great people to work with. This is our second MKX that we bought at Bob Boyd Lincoln, and we are very pleased with the overall experience we have had. There is no high pressure sales, very competitve pricing and a very easy process. This is not your typical dealership experience. We were between the MKZ and the MKX, and they let me drive each car home overnight to help decide on which one to get. I wanted the MKZ with the 45 mpg, but my wife wanted another MKX, so she won. We are very happy with the MKX, it is a very solid ride, very stylish, the interior is very well appointed and the roof is a great benefit. I feel the new Lincoln products are the best our there and you owe it to yourself to stop by the Dealership and experience the products for yourself. You will be suprised when you find that you can afford a Lincoln and not have to settle for a lesser brand. I highly recommend Bob Boyd Lincoln to anyone that is looking for a new vehicle.

je442

12 de may. de 2014

People were great - very easy to deal with. One of the easiest purchases I've ever made!

SLMR

8 de may. de 2014

What a wonderful experience it is working with the folks at Bob Boyd. They are a group of caring, knowledgeable, friendly people who take the time to get to know you and, yes, become your friend!! My new "Red Hot MKZ" is just what I needed and wanted. Moving from the larger MKS to the more compact MKZ has been an amazing experience. I do so appreciate the help that Stephanie, Robin and Steve were to me as I chose my new car. We have been dealing with Bob Boyd Lincoln for the past 24 years and have never had a problem. Many thanks to all!!

Carter614

30 de abr. de 2014

What started as a "date night" after the Columbus Auto Show in 2013 ended in a wonderful car buying experience in 2014. I first met Rob Zellner after a Lincoln sponsored date night and after a great test weekend with the 2013 MKZ I've been on the car ever since. The great thing about my experience is that Rob never pressured me to buy or lease at any time. He followed up as he should have but left it up to me to decide when and if I would go any further. I flirted with other vehicles for over a year, test driving many comparable cars, but with how much car you get at this price point the decision became a no brainer. Once I circled back to Lincoln Rob remembered me and treated me with respect and professionalism. He worked with me to make sure I benefited from all of the incentives I was entitled to, as well as worked on getting me fair value on my trade in. This has truly been my best car buying experience to date and I'm loving my 2014 MKZ! I'm happy to report that Bob Boyd Lincoln has my full endorsement.

Browneyes

22 de abr. de 2014

We had done some research online and found that Lincoln offered a Hybrid car and first contacted Rob Zellner at Bob Boyd to see what used MKZ hybrids were available. He was such a pleasure to deal with and gave us several options on a used Lincoln. We found that with incentives we were able to afford a new Lincoln. We test drove the MKZ hybrid and fell in love with the fuel economy and all the advanced techology this car has. Rob located the car we wanted with all the features that were important to us.We were given great trade in value for our vehicles. The dealership and staff were very nice and enthusiastic to make us feel welcome. Rob went over in detail all the features of the car and Rob Wilson gave us all the available warranty options which made it easy to decide what met our needs vs. cost. Stephanie Clark did a fantastic job of making us feel like family, even baking cookies. Please stop in at Bob Boyd and enjoy your car buying experience too!!! Top notch dealership service! We now have a 2014 Sunset MKZ hybrid. A luxury car we never thought we could have. Thanks Bob Boyd for making our dreams come true :)

Ms. Jones

16 de abr. de 2014

This company sold me a vehicle, which they had to have known, had a bad alternator belt, oil leak, a malfunctioning driver side airbag and front end steering problems. The problems were discovered within the warranty period. They were not addressed until after I was outside the warranty by 30 days. The Bob-Boyd team has been very cold and rude about the $5000 in repairs I have paid. I had the car for two weeks. DO NOT BUY FROM THIS DEALER.

Chrystal & Richard McNamee

5 de abr. de 2014

Purchasing this car from Teddy Edstrom was an excellent experience. We consider this car to be "beyond the realm of reason" on technology, drivers ease and fuel economy, which doubled from the Lexis that we traded in. Mr. Edstrom done a "top job" in demonstrating all the features pertaining to the car. He was very knowledgeable and accommodating to our questions. We are very happy with our new car. Many thanks for the beautiful gift. Chrystal McNamee

Tom B.

5 de abr. de 2014

I leased a 2014 Lincoln MKZ from Bob Boyd on March 31. It was my second transaction with the dealership, and the experience exceeded expectations by all counts. John Dillon was my primary contact. I spoke with him several times the last few months as I evaluated my options. He was extremely helpful. He provided me with a wealth of technical and financial information, highlighted some important considerations, and ultimately helped me make a great decision. He did all of this in a highly personable way without being overbearing. Johns commitment to service was evident throughout the process. He even made a run downtown to help me jump the battery on my car the day I finalized the lease deal. In addition to John, several other members of the Bob Boyd team made my experience quite memorable. I really value the personal touch Robin Thomas provided as I contemplated my options, and I appreciate the no nonsense approach exhibited by Steve Skeldon, Tim Clark, and Dave Wilson when it came to executing the deal. I also enjoyed chatting with Stephanie Clark in customer relations as I completed some paperwork and waited for my new car. I would be remiss if I didnt also give a shout out to Julie Brozie in the service area. Ive had the pleasure of seeing her every few months when I stop in for routine maintenance. Her cheerful, customer-focused demeanor is always refreshing. Bob Boyd runs a superb operation on Billingsley. The players mentioned above have collectively provided me with legendary service the past 3 years, and I truly appreciate it. If youre interested in buying or leasing a Lincoln, Bob Boyd is the place for you. P.S. I love the car.

Michael Q.

3 de abr. de 2014

Everyone was very helpful from the time I walked in the showroom from being greeted by Stephanie Clark, the sales/lease persons Jack Songailo / Robin Thomas, and again Ms. Clark showing me how to use and set up the tech features and finally Mr. Dawes thanking me for my business. This is the 8th vehicle that I've purchased or leased from Bob Boyd and I've always been proud to say that.

KatJoJo

30 de mar. de 2014

I recently took my 2006 Lincoln in for service work and decided to visit with one of the salespeople while I wanted. My husband and I have been considering buying a new Lincoln for several months now. I was very please with by buying experience. Years ago I purchased from Kreiger Lincoln Mercury but I have to say that my Bob Boyd experience was even better.

Bob & Jennifer Mackle

28 de mar. de 2014

After doing much research on the MKZ Hybrid, my husband and I went to Bob Boyd to purchase the 202A. We have always owned Ford products, but this was our first Lincoln purchase. We also had never worked with Bob Boyd before and this was our first experience with this dealership as well. We made an appointment with Teddy Edstrom. Teddy also owns an MKZ. It was clear he was passionate and extremely knowledgeable about the vehicle. He also enjoys working "with" people and making sure you understand every step of the process, as well as every feature of the car. The dealership was easy to work with. We could not have made a better dealership selection. While Bob Boyd Lincoln didn't have the color choice and options we wanted on the lot, they made arrangements to secure an appropriate vehicle of our choice from another dealer, the very next day. Upon arrival to pick up our vehicle, we found that the other dealer had sent over a car for us that had damage on it. Bob Boyd immediately took action to rectify the situation, at their own expense, to our satisfaction. I was pleased with their professionalism and wouldn't hesitate to recommend this dealership for future purchases. We are very satisfied with our purchase, the new relationship we've made with this dealership and look forward to future purchases from Bob Boyd Lincoln of Columbus.

Bob J.

26 de mar. de 2014

This dealer should be looked at as a blue print how to approach selling new vehicles. The sales person totally made us feel comfortable and talked to us like we were his guests, explaining and giving information of our needs to know bassis. Since truthfully we were only there to look at the new Lincoln MKS and not to purchase one. Now thats powerful! We were not pushed, however we were walked through and explainded to about the vehicle and because knowing what a Linclon feels like, do to privious ownership, and the comfortable feeling we ended up making the purchase. The sales person and other employees followed up for questions and answers since there is a ton load of equipment to learn..

Todd Allen

25 de mar. de 2014

Last week I leased my second MKS from Bob-Boyd Lincoln in Columbus. The car is great - Lincoln has made several refinements that really make the car fun and comfortable to drive. Jack and Steve - both went above and beyond to make the sales process simple and to find the right car for me. The Bob-Boyd organization has quality people who know the car business and how to treat cusomers. They have a relentless focus on keeping things simple and cutomer focused. They have routinely exceeded expectations.

Bob G

17 de mar. de 2014

Received excellent help from their sales staff. I was treated as a valued customer. Negotiating a trade for my 2009 MKZ went smoothly and the price offered close to my expectations. As I drove the new MKX home I heard a noise coming from the rear brakes. I drove to the dealership the next day. They immediately brought the car into a service bay, gave me a loaner MKZ and repaired the factory defect that same day. Very effecient, professional staff at Bob Boyd.

Aaron

17 de mar. de 2014

Brought an 2011 mkz hybrid from them. Was recent so everything has been smooth. Overall I am happy with my purchase. It is still too soon to give a complete review but from my experience. It would be worth buying another car from Bob boyd

Dawn Fleshman

11 de mar. de 2014

From the minute we walked into this dealership I was amazed at how different our buying experience was. We were greeted by a gentleman asking how he could help us. I had an appointment with a salesman and he walked us to him. He was with another customer but he took my drivers license and put us in a car to test drive. When I informed him of what I wanted and how much I wanted to spend he took the time to go through his inventory and find the right car for me. There was absolutely no high pressure sales. Even dealing with Robin the finance gal was very relaxing. She offered us extras but did not make us feel obligated to purchase them. The show room was clean and very open. Their inventory of cars on the lot was amazing. So many different colors and styles to choose from. I leased my 2014 MKZ for 39 months so when it is time to turn it in I will be going back to this dealership!

Karen

11 de mar. de 2014

I have been looking for a used SUV without high mileage and at a reasonable price. I have combed the internet. I finally found the car I wanted. I found a Honda CRV in great condition at a great price. Kevin Fearn provided me with great customer service and made the buying experience an excellant one. There was no pressure. He was just helpful and professional. Robin Thomas the Sales Manager made the financing process very easy. I would recommend Bob-Boyd Lincoln. It is a first rate Dealership.

Steve

8 de mar. de 2014

I had been looking for a used 2012 or newer Honda CR-V for a while and came upon one at Bob Boyd Lincoln on Cars.com. I asked for more information and got a very quick response from Rob Zellner and arranged an appointment for the next night. The car was super clean and ready to go for a test drive. The folks there were very friendly and helpful. Very smooth process and took the car home that night.

Major

3 de mar. de 2014

I have been bugging Stephanie for over a year and ahalf about purchasing a new Lincoln MKZ. Well I called about asn hour before I showed up andwhen I did she had one ready for us to drive. Guess she must have been paying attention all this time on what I wanted because we leased that vehicle.I enjoy visiting them always have coffee and donuts/cookies which I can't resist. I am now a Lincoln owner for over 13 years and given how we were treated probably for another 13 years, Bruce

Sstarcher

6 de dic. de 2012

We searched for two months and traveled to this dealership because of price and customer service over the phone. When we got there, the wonderful service continued! Ask for Ted Estrom!

oacdude

18 de ago. de 2012

I had a used car inspected by an independent garage and found several issues making the car unsafe and they would not repair or reduce price.

Henegans

14 de mar. de 2012

WE have been purchasing vehicles for 40 years and this is by far the most pleasant experience we have had. There was no pressure, just a knowledgeable salesman who informed us about the vehicle and then let the car sell itself. Teddy was cordial and gracious before during and after the sale. He completed all the work to set up the "Sync" system and patiently explained how to use the services. He went over the entire car with us and actually spot cleaned some spots himself. He called a couple days after the sale to check on everything.

chief6101

3 de feb. de 2012

My wife and I were looking for a used vehicle, we found the vehicle on the internet and decided to take the hour drive to 2 different dealers, things didn't work out at the first dealer so we decided to take the extra 30 min ride over to Bob Boyd to look at the second vehicle, we was over whelmed with customer service from the minute we walked in until we drove off the lot in the car we came to look at. Chris and Jim went over and beyond helping us get what we wanted with our trade in and the price we wanted to pay out the door. This was the first time that buying a car wasn't a big hassle for us and we drove off in the car we wanted and not the one forced on us. The follow up call from Chris the next day to see if we got home ok and if everything was fine with the car was another first, we will be coming back to this dealership as long as they will have us.

kristoj1

12 de oct. de 2011

Teddy and Jack were great to work with, very knowledgeable and treated us as friends would when looking for a vehicle. Not pushy but informative on asking what we wanted and then they would see what could be obtained. No hidden costs were uncovered, all was upfront as it should be. They told us if any problems, call them at the office or on their cell phones! Imagine that kind of customer service! Keep it up..

pchilders

12 de oct. de 2011

My sales person was helpful through the purchase process and kept me up to date on the status of my order. He was helpful setting up my account in sync my ride. Signing the paperwork was a quick and orderly process.

samcalhoon

6 de oct. de 2011

Friendly staff, immediate help,desire to find the right car, follow up after the first visit and follow up after the sale. Very good experience for someone who hates buying cars.

h-gsmith

11 de sep. de 2011

At the end of the 3 year lease we purchased our 2008 Lincoln MKZ. Bayana was our sales person - She was absolutely fantastic! She was very friendly and very professional at all times - We considerd leasing another Lincoln but we were not satisfied with the exterior metallic paints. Bayana was very patient with us and offered several options but after several months, we decided to purchase our leased vehicle. Bayana told us I want you to be happy with your decision - She said If my customers aren't happy then I have not done my job - I want every customer to walk away from here happy and saitisfied. Bayanna is to be commended - SHE SHOULD BE THE MANAGER - Bayanna knows how to treat people - Bayanna should also be TRAINING MANAGERS on how they should treat people - It's not about the sales for the month - It's about the way you treat people and how you make them feel when they walk away from your dealership - After all they are spending their money! I have seen Bayanna interact with other customers and she makes every customer feel important. I would recommend Bayana Robinson to anyone interested in purchasing a Lincoln,Ford or Mercury - She will treat you with great respect! Bayanna is an awesome lady!

Raymond Peterson

6 de jul. de 2011

This is my first vehicle purchase with the Bob-Boyd Lincoln Dealership after moving to Ohio, and I could not have asked for anything else. Ms. Sturm was very professional and worked most diligently to find the right vehicle. The whole team had an obvious Esprit de corps about working there from the sales department to service, and that was an additional plus. The attitudes were representative of the time-honored reputation and dignity of 'Lincoln' ownership. To me, the Town Car will always be considered one of the finest vehicles Lincoln produced. I do indeed endorse this dealership most highly.

watts,robert

26 de jun. de 2011

Teddy was most helpful,friendly,and very knowledgeable. He spent a lot of time going over the features in our new car. Tim was courteous and very helpful in the purchase of our car. Everyone we met at this dealership were quite friendly and helpful. I would definitely recommend this dealership.

sreichard

25 de jun. de 2011

The staff at Bob Boyd is incredible. Robin is very knowledgeable about the intricacies of the systems in the MKS and can effectively share that information. Steve is a whiz at getting you through the process and coming up with the best deal possible. Dave finishes it off with the paperwork in a very expedious and clear manner. I walked in at 4 pm and left with my new car at 7:30 pm!!!!!!!!!! I am a very happy customer :-) I should also tell you that because of all the above, my husband and I have been leasing cars from this dealership for 21 years..........Thank you Bob Boyd!

Murphy57

23 de jun. de 2011

I have a newer Honda that experienced some weather related damage, hail I believe but this was not confirmed as it happened when I left it at the airport when I was out of town. I initially attempted to get it fixed at the Honda store but the lead time was excessive. The adjustor made the initial estimate to fix the damage & I dropped the car off with Steve & Mike and was given a nice loaner car to use. The dealership found additional damage and got everything approved with my insurance company with my only involvement was a simple FYI phone call from their service department. I got my car back from Bob-Boyd in about a week and it looked better than when I bought it. Paint was a perfect match and the car was detailed like it was on the showroom. Mike went over the car with me and said I should bring it back in 30-45 days once the paint was well hardened and the would rub it out and wax it. Talk about customer service. Other dealers could learn a lot from Steve and Mike at Bob-Boyd!!

hoov1014

8 de jun. de 2011

Robin and Dave were very helpful and easy to work with. They made turning in the old lease very easy and with no hassle. The paperwork was quick and we were out the door in a very short time driving the new car.

ColumbusMessenger

13 de may. de 2011

I have been a Bob-Boyd customer for over 31 years and would not think of making a change. The sales team has always been very helpful, pricing was fair and the follow-up was always appreciated. I have purchased many cars over the years and am sure I will in the future. The service department has always been super and I would recommend this dealership to any one.

MrsMski

12 de may. de 2011

I am driving my third Mercury Sable ('04). All three vehicles were purchased new from Bob Boyd. All three were/are serviced by only Bob Boyd. The staff is friendly, knowledgeable, and treat me, a woman owner, with respect. I have never felt that the company tried to sell me a service or a part that wasn't necessary to the maintenance of the automobile.I will say that I liked the waiting area in the old location better than the new one. The new one is much smaller, very cramped, and has no windows.