nahteo1

25 de oct. de 2016

I've always had Amy as my service consultant and she is just such a pleasure to work with. She's attentive, good listener and is all about a positive customer experience. I choose to go to the BMW Concord because of Amy's excellent customer service!

SSigmund

20 de oct. de 2016

Amy Bilson was great to work with. She kept me in the loop every step of the way and also followed up after the fact. Thanks for the great service!

DAVID ISOM

20 de oct. de 2016

I don't normally complete surveys or reviews but I had to take the time to share my always awesome experience at Concord BMW and the Sales Consultant Extraordinaire, Ken G! Glad to have made the decision to stop by for a new BEEMAH!

Bmw328i

19 de oct. de 2016

I have made several reviews of Amy's customer service and as always its 5 Star rating. If I could add more stars I would! I am very much impressed with Amy's professionalism, attention to detail and the care that she puts on my vehicle as if it was her own. I would highly recommend Amy to oversee all of your BMW service needs.

CarmellaG

6 de oct. de 2016

From start to finish, buying a new vehicle was a great experience, thanks to the professionalism of Ken Gonsalves. He made the process stress free and actually enjoyable (sounds strange, but true). I found him to be extremely Informative, a great listener, patient, experienced and easy to work with. Everyone at the dealership was professional and bent over backwards to help make this a smooth process. I highly recommend Ken and the team at Concord BMW.

Bayern

4 de oct. de 2016

I have been dealing with BMW Concord since the 1990s, purchasing and servicing cars. I was not a hard sell---I have been driving BMW models for years and was delighted to find a dealership nearby when I moved to the East Bay. The service department is easy to deal with , as is the sales staff. I recently acquired an M Series convertible with the help of David Chapman. I was able to trade in my old BMW, test drive a new car and drive it home in one afternoon.

1TimeOnly

1 de oct. de 2016

I met Michael Heller through a mutual friend and right from the start the experience was easy going. Michael made the act of leasing a new X5 easy, not like experiences we've had in the past. I will pass along Michael's and BMW Concord names as recommendations to anyone looking to do business on acquiring a new vehicle.

Jeremy

17 de sep. de 2016

I first visited the Concord dealership is 2013 to look at a new 5 series. The salesman wasn't willing answer any of my questions regarding the car. I went for a test drive with him which really seemed like an inconvenience to him. He wouldn't talk to me during the drive other than to tell how to drive and where to go which was only about 2 miles. Not a very informative drive at all. As a result of this entire experience, I went down the street and bought an Audi from a very informative and helpful sales team.Fast forward 3 years I thought I would try to shop for an M4 convertible and while the salesman was far nicer, he was not at all helpful when it came to talking about numbers. The car I wanted was marked up from MSRP $5000. The only "deal" he was willing to discuss was to take the mark up off. He said that this was a high demand car and they couldn't bring the price down at all. After I left, I went home and got ahold of the dealership through Costco's auto program and received an email from the Costco rep at the dealership and quoted a price about $4000 below MSRP without any haggle. I don't want to get into the crazy lowball price they offered me for my low mileage Audi A7 but it sucked!!! Carmax made me a way better offer. This is the closest dealership to my home but I will probably head out to Sacramento when I get my new M4.

Jun Gapo

14 de sep. de 2016

My wife and i went to this BMW dealership to inquire about purchasing the vehicle that we are leasing. we were greeted by Ms Sofia Donnelly. She gave us a very warm welcome. We told her our reason for being there and she did an outstanding job explaining everything in detail. Ms Sofia made the process and the transition very smooth. Will definitely recommend BMW Concord and tell my friends to see/ ask for Ms Sofia Donnelly.

RockyTermanini

13 de sep. de 2016

I have been a customer of BMW Concord for four years. To tell you the truth, I was not comfortable with any service advisor. I was ready to go to another dealership...SO I talked to the Service manager Vicki and she connected me with Joey. Then, the quality of service started to shine. To be brutally honest, he is the best. I am a very happy customer because of him. I would recommend him for all my friends. Thank you Joey for your gracious support.Rocky Termanini

Ilya

11 de sep. de 2016

Greatly recommend Concird BMW Dealership and Danny Andrade, as the most Professional car dealer to buy or lease car from!!!!Thank Danny! --you are the Best!!!!

wenbol

11 de sep. de 2016

Got the 2017 BMW X3 xDrive 28i from BMW of Concord. Visited a couple of other BMW dealers around the San Francisco Bay Area, BMW of Concord is the one that has the best collection of BMW X3, that's why I chose here. A great car comes with great service as well! Recommend this dealer as well as my body Danny Andrade, great service!

Dustin

7 de sep. de 2016

My wife and I had the pleasure of working with Ken Gonsalves. His low pressure, highly informative and personal approach made buying a BMW from, the only choice. We will certainly be back!

x5guy

6 de sep. de 2016

I purchased an X5 last January at an excellent advertised sales price so there was no negotiating involved and the whole process went very smoothly and thus, I gave this dealership and sales person an excellent rating. Recently I was in the market for a 528i and contacted the same sales person trying to negotiate a good deal. I ultimately received a very good "internet" price but unfortunately experienced defensive, rude, and condescending behavior which was extremely disappointing. Needless to say, I took my business elsewhere and received a great price, outstanding service and customer satisfaction, some small gifts, and a beautiful newly waxed 528i.

David W

6 de sep. de 2016

Just picked up my 2016 M3 on Saturday and the transaction could not have been any smoother. Danny Andrade is as professional as they come. Super friendly, great communication throughout the entire process, and most importantly, he treats you like a long time friend. If you are in the market for a BMW, reach out to Danny. You will not be disappointed. Thank you everything Danny!

joymeeta

13 de ago. de 2016

Right from the time I visited BMW Concord to purchase my new car, I received a great customer service. Today (Aug 13) I had the first experience at BMW Service for a minor fix. Amy Bilson was my service advisor. She was very professional and courteous. She quickly understood the issue and got it fix to the best of my satisfaction. The response time from BMW Service was also great. I was very happy to get a special treatment and definitely I would rate BMW Concord a full 5 stars !!

Kevin Wood

11 de ago. de 2016

Amy was great to work with. She made me feel at ease thru the entire process. She had me back on the road with the work done right the first time.

Bmwcouple1

8 de ago. de 2016

Peter Stoumbos made our experience leasing a new vehicle very easy and fast. He found everything we wanted and did it in a timely manner. He's the reason we chose to lease at Concord BMW. I highly recommend him and will come to him again in the future. Very professional and honest.

monoreet

7 de ago. de 2016

I had the pleasure of buying a new BMW from Mike Bushel and Danny Andrade. I met Mike Bushel at the dealership, who took over from Danny since he was busy that afternoon (more on him later). The first time I met Mike, what struck me was how welcome he made us feel at the dealership with his friendliness, politeness and energy level. I had already made up my mind regarding the car I was going to buy and I wasn't planning on taking a test drive but he insisted that I take a test drive first. He truly wanted to make sure we were buying something we would like. After the test drive, we sat down to go over the numbers, and once again he went over each and every detail with endless patience and a smile on his face. I felt he really cared for his customers and truly feels excited to be doing his job. I am really lucky to have found such a genuine car sales guy, and hope to get my next BMW from him again :)Danny was the initial person who responded to my online price quote request. He straight away quoted me a very competitive price and patiently provided me detailed information on each and every car I liked. He was extremely patient and friendly throughout the process.

Elizabeth

2 de ago. de 2016

I needed a new car, and we went to look and test drive a few SUV's, which I fell in love with the X5.Our client advisor was Mark Salvoni, who was very personable, and easy to talk to, not pushy at all.Our buying experience was very simple, and the paperwork session with Raquel was quick and easy.

Motilton

2 de ago. de 2016

We have been looking for a new 328, we never buy first visit. It took us about 6 months. The salesman Ken Gonzales was so helpful and patient and really cared. We are now very happy with our new car. I schedule an appointment to learn all about my car features with Avi one of the genesis he was also very helpful. Thank you Concord BWW

FKThurston

1 de ago. de 2016

Met Michael Heller while doing a look-and-see at the BMW Concord dealership. We were looking for a X5 diesel. Michael was extremely personable, easy to work with and made the buying experience excellent. He listens to your wants and provides honest feedback. He is not pushy at all. He makes you feel like family.Sat down with Wayne during the final paperwork session. He was also personable and easy to work with.

Jack Hoggard

30 de jul. de 2016

My wife and I went to BMW Concord to see a CPO 2016 428i Gran Coupe that I had seen and studied. I contacted the dealership, and was immediately contacted by Mike Bushel. As I said, we were just looking. The process was so enjoyable that instead of just looking, we drove home in our new car. Of course, since we were just looking, my better half didn't bring her checkbook. Not a problem. Rachel Riley used my Amex Card, with the understanding that we would return with the check, We did so the next day, and Wayne Myatt did the swap, crediting Amex and taking the check.Mike made the process very smooth, but Avi Hiranand-Alleyne, the resident BMW Genius, was brilliant, showing us many of the new features in our car. This is our 5th BMW, but much has changed since 2001.Thanks to all.Jack and Janet Hoggard

Reno0519

29 de jul. de 2016

My buying experience was excellent. Mike Bushel was very helpful and very honest and gave me all the details about my new purchase BMW X1. Mike made everything smoothly for me. And took all the time and work later and stayed until I leave . What a great man and positive attitude.

cindy94

25 de jul. de 2016

I visited three other local BMW dealerships, and by far, Mike was the most helpful, responsive and easiest to work with. He is willing to work with you as long as it is reasonable. He goes the extra mile to ensure the process is smooth, and most importantly, that you go home with a car that you love. I would definitely go back to Mike for my next BMW!

koala

24 de jul. de 2016

Mike Bushel made the whole process painless and smooth. I was very satisfied with all the services he's provided to us, not to mention his friendly, non-pushy attitude. I would highly recommend him!

Belindawg

18 de jul. de 2016

Went in to check out our options for a lease-end. Michael listened to our connents and was very helpful in getting us into a new car that met all our needs. He made the whole process stress free! He showed us all the cars we were interested in - and answered lots of questions. Tyler, who handled the lease end was very professional and helpful. The level of excellent service continued through financing and the new vehicle orientation with Scott. I would definately recommend the dealership and Mike Bushel.

Bimmerfan

14 de jul. de 2016

I own 3 BMWs and this dealership is by far the worst one I dealt with. I am in the market for an M4 and went there to see one, as soon as I gave my drivers license and he saw that I reside out of state, he said "we cannot sell you a car, since you are not local". Never heard of that one. Can dealerships discriminate against where you reside and not sell you a car?

Grace

13 de jul. de 2016

Out of all the dealer email communications, Mike Bushel of Concord was the most responsive, expediant, and thorough. He came in on his day off to accommodate my crazy work schedule, and put me in the exact car I wanted. The dealer arranged for my own car to be delivered back to San Francisco the next day. Above and beyond service!

Duckyones

11 de jul. de 2016

Had been looking for a while. Visited 3 other Bay Area dealers. I had a specific color and combination of features And price point I wanted on a certified pre owned car. Found it on the Internet at Concord BMW and used their internet con tact form. Mike called me back the very next morning. We don't live near the dealership but were on our way to Tahoe the next morning. It was on our way so he arranged to hold the car for us to view and told me the steps to take to make this an easy transaction if we liked the car. I knew the price on the vehicle was close to what I felt was a fair price for the features and mileage since I had done a lot of research. We worked out a fair deal and took advantage of the 0% financing promotion. They also gave us a overview of the car with their in house genius Nick which is great as these cars are feature loaded. Concord seems to have the largest selection of pre owned vehicles I ran across in my search and a beautiful facility with good customer service. Thanks to Mike, Raquel in finance and Nick for making this a pleasant ,smooth transaction.

Chuck 53

5 de jul. de 2016

Everyone was very professional and knowledgeable at this dealership. No pressure and so far has kept all promises. I would use this dealership again in the future if I have the need.

OM

5 de jul. de 2016

Just got the X1 and love it! Could not be happier with the service and the car also. Concord dealership is very friendly great place with tons of choices. Our sales representative Boris Abramyan was honest , straight forward and helped us with all additional questions about maintenance and navigation. He did not try to sell us a car, but help to determine if it was the right choice ,If you want to experience first class treatment go to BMW Concord.Over all it was a great experience working with everybody during the process. Thanks Boris for everything you did for us :-).

VY

3 de jul. de 2016

Compare price with different dealerships online and Mike, from BMW Concord gives me the best deal straight-up without the hassel . After I got the car, Mike is still helping me with any issue or question that I have. Excellent and professional service. I would highly recommend him and the BMW Concord for your luxury car shopping experience.

X1

1 de jul. de 2016

The most important factor for me to make this purchase decision is the price. Mike tired his best to get me the most discounted price, so we made the deal.

Markr

28 de jun. de 2016

Thoroughly recommend Ken Gonsalves as your guy. He was incredibly helpful. Stayed with us well beyond the call of duty to find the right car and was incredibly supportive. An all round great guy.

James T Flesher

27 de jun. de 2016

Grateful to work with Mike, Raquel and Avi on Saturday June 25, evaluated vehicle, test drive, sales and finance. Very professional and pleasant. Thanks everyone!

gpcarlos

22 de jun. de 2016

I have worked with Danny Andrade on 3 car transactions. He is the best sales professional I have worked with. Very responsive; great customer focus; goes the extra mile. I live in San Francisco but will go all the way to Concord because the buying experience is great.

jensat

18 de jun. de 2016

I bought my first bmw and had a amazing experience. Mike Bushel was so helpful. He made sure I felt completely comfortable in my new car before I left. He also called and follow up to make sure I didn't have any question. Definitely would recommend him to my friends.

LisaK

10 de jun. de 2016

We traveled over two hundred miles as this dealership had the car we were looking for. From first contact we were treated to prompt responses, courtesy, and respect. Working with BMW Concord was a most positive experience. We especially appreciated Jackie, our salesperson, Jennifer, the finance manager, and Tyler, the BMW Genius. Thank BMW Concord.

Dom

8 de jun. de 2016

I went to Concord BMW to purchase a 2013 328i. I was introduced to Rob Graham who took me on a test drive of the car and explained all the features of the car and benefits of buying a Certified Pre-Owned Vehicle. He pointed all the repairs and maintenance services that the dealership has performed on the car. Once I purchased the car, the BMW Genius sat down with me in the car and explained all the buttons in the dashboard and help me set up my preferences. We spent approx 45 minutes together get me set up. I highly recommend this dealership, especially Rob and his Genius Nick

sanluis, janette

28 de may. de 2016

I just wanted to take a minute to rate my recent experience at BMW Concord. As you can see I gave it a 5 star. This was a very smooth process from beginning to end. More specifically, I would like to give high praise to Mike Bushel. Not only was he extremely genuine and a gentleman, but also a true professional. I was originally shown a black BMW but my heart was set on a white BMW, Mike searched the inventory and found the car I wanted. He made sure that I was offered the same deal. Mike's approach is quite relaxed and there was no pressure from him at all. I would also like to thank the Finance Manager Wayne Myatt for his assistance because this would not have been possible without his help. Thank you for the great experience!

Arlene

25 de may. de 2016

The employees are excellent ! Great customer service. I came to return my leased X1. The employee that's supposed to take care of the end of lease is not there , it's Sunday afternoon. Tyler came to help us out. He ask if I would consider leasing another one and my husband initially said NO. He did not ask why, just went to inspect our car and nicely answered all our questions. I saw a good lease deal posted on the X1 in the showroom and ask about it and he lead us to Boris. After a few minutes we are test driving a new X1. Boris is very friendly, answered all our questions , gave us a good deal !! Thank you!

ywongEye8

24 de may. de 2016

I've had many service advisors (SA) in the past. Joey is by far one of the better ones I've come across. Based on my experience, he demonstrated a genuine interest in servicing his customer's cars. He is meticulous and detailed when it comes to either diagnosing vehicle operating issues or even with overseeing regularly scheduled maintenance. If you are looking for a knowledgeable, courteous, and responsive SA, who also happens to be a BMW car enthusiast, then Joey Tiongson is worthy of consideration.

Chef Clive

16 de may. de 2016

I request Joey Tiongson whenever I go to service my vehicle at my Concord BMW dealership . I have been going to the BMW Of Concord since 2009 and l never had problem , today I am giving Joey Tiongson 5 *??*??*??*??*?? . He was very professional and he addressed all my question I had ask about my 2013 x5.

CJ

10 de may. de 2016

It was time to replace my 2000 323i. I knew i wanted a used 3-series with manual shift. The manual shift requirement narrowed the field considerably. With the cars.com website i found the available models within a 50-mile radius of home. Concord BMW had the largest selection. I e-mailed the dealership and received an almost immediate reply. I drove over to meet with Mike Bushel the next day. I generally dread having to purchase a car, but this was much different. Mike was very thorough and patient with my questions during the test drive and the time i took to read the documentation provided. I knew from comparisons done on-line before visiting that their price was reasonable. It was a long day, but i drove away with a beautiful car that i've since had fun driving. The 'genius' tutorial before driving off was the greatest (the genius explains the features of the car, makes sure you're comfortable before they let you leave).

RedlumF

10 de may. de 2016

Requested for a test drive, made an appointment, and the car was ready when I got there. The Internet Sales Manager was very patient in providing the Lease information I needed to make a decision. Waiting facilities were conducive for family members to wait until you complete your test drive.

Customer from SF.

30 de abr. de 2016

Great place, professional staff , good prices and good knowledge of the cars. What else does one need before buying a new BMW!

LR Stevenson

30 de abr. de 2016

They go the extra mile to make sure the client is happy in terms of the servicing they receive. They do quality work in regards to servicing the vehicles that are brought in. They have a very good appointment system that allows the customer to come in and not wait too long to talk to an adviser. They are very efficient when it comes to paperwork and diagnostic testing. In the event of a discrepancy, they really do a good job of making sure the customer is satisfied.

Happy Customer from the South Bay

30 de abr. de 2016

Had a great experience at BMW Concord. In fact it was the quickest experience at a dealer that I've ever had. Purchased a slightly used 328d. Staff were incredibly courteous, kept me updated throughout the process and entertained my nitpicking of the car before I drove away. Dealership is well appointed so at least you can be well caffeinated and entertained by tv while you wait.

Travelin' Joe

30 de abr. de 2016

BMW of Concord is the best! Another east bay BMW store had so many issues, but this dealership is the best. Gary B. is the man and has sold us two cars! Would go back in a heartbeat. We drive over an hour just to frequent this dealership. Best customer service and they want to service the customer in every way!

Seri Carroll

30 de abr. de 2016

They were very quick and efficient with getting me in and out for service. I also got a rental car to keep me going while my car was being serviced. They are amazing!

John

30 de abr. de 2016

I decided to go check out BMW concord after seeing this car online. I walked in and was greeted by the service desk who asking what i needed. I asked to speak with a sales person and was greeted by a Man named Michael. He asked what i was here for and then i showed him the car on my phone. He grabbed the keys, showed me the car, showed me all the features and test drove the car. in 30 minutes I knew i had to have the car. We went back to his desk signed a couple of papers, and then whithin 2 hours i drove out with my dream car. BMW concord was the best BMW dealer ship experience ive been with and will recommend them to anyone.

Tiffany05

21 de abr. de 2016

The exchange of my lease vehicle to a new one was by far the best experience! I would recommend this dealership and of course MIKE BUSHEL to anyone. Mike communicated with me for two days! Answered every question and even more. He went over and beyond for me. BMW Concord treated us like we were buying a $100k car (which we didn't). So many great people work for this establishment. Being in the medical field I am constantly working with the public and customer service is so key. They get 5 stars from me and then some for customer service. I will never buy a BMW anywhere but Concord. Other dealerships could learn a lot from Concord. To be honest they should. We drove 2 1/2 hours and it was well worth it. I can't express enough what a great experience the whole team was towards me, especially MIKE! He was the originator with my transaction and followed me through to my purchase!

Annerick1622

19 de abr. de 2016

Michael Heller a wonderful man, trustworthy and honest man who is a great and patient listener who cares about his customers.My wife and I love the reliability, comfort and performance of our BMWs.So long as Michael Heller is at BMW of Concord we will be his and their loyal customers.

Youssef

18 de abr. de 2016

I have been servicing my cars at BMW concord for more then 9 years. Joey by far has been the best to me. Easy going listens. I have had no issues with him.

Angelina

15 de abr. de 2016

I purchased an X3 yesterday from Mike Bushel and the whole experience exceeded my expectations. Mike was very kind, informative, and fair throughout the purchase of our deal. I left feeling good about my purchase and really taken care of by Mike and the dealership. Thank you for your excellent services, we will definitely be back here to purchase vehicles in the future.

Anwar Hamid

8 de abr. de 2016

She was very helpful during my search for the right vehicle. I made my decision on my third visit to the showroom but she treated me as you are new walk in customer not knowing that today she will make a sale today. I wish her the best. Good job Jackie.

Arlenet

7 de abr. de 2016

I honestly was not looking to buy a car the same day. I really just wanted to see what my options were. Ken was the only salesperson who approached us while we were on the lot. He was kind enough to show me my options along with price. He was able to tell me the difference between each model and really assisted with my needs. He didn't brush us off especially dealing with my tough cookie of a mother. Ken was able to show me everything my car can do and I am IN LOVE with it. Thanks again, Ken and continue to be awesome at what you do!

Imad Mahawili

2 de abr. de 2016

Amy is an outstanding BMW service and representative professional. She naked the service visit seem flawless and pleasant. She listens and follows through with great details. She also very clearly explains all the service activities and any changes with all the details and support. She naked us want to stay with BMW. Thanks AmyImad and Michele Mahawili

Tfinden

2 de abr. de 2016

Amy always makes me feel like a family member when advising me what my car needs to keep it on the road for as long as possible I have an 2007 and it still feels new because of the excellent service Amy makes sure I receive. The entire service department is great and Amy makes sure I understand every detail and that I am happy with the end results She's the best ,.

RMariano

31 de mar. de 2016

Boris makes our experience at BMW a fantastic one every time we go there. We just bought our fourth car from him and he has been excellent in his customer service each time. He is always eager to help and find us great deals.

SKK

21 de mar. de 2016

We came to the dealer prepared with lots of information. Sheila Lane was fantastic! She patiently spoke with us to understand what we were looking for and incorporated the knowledge we already had. We did not feel rushed or pressured even though we test drove multiple vehicles. The staff made our son feel at home, encouraging him to explore all the vehicles (including his favorite, the i8). After we chose the car we wanted, Sheila stayed well past closing to finalize all the steps, including the trade-in, so we could drive away with our car! She even helped us clean out our messy trade in while the rain poured outside.The only negative is that we did not enjoy the process of rejecting the insurance extras that are available for purchase (a portion of the process that was handled by a different person - not Sheila)

SKK

21 de mar. de 2016

We came to the dealer prepared with lots of information. Sheila Lane was fantastic! She patiently spoke with us to understand what we were looking for and incorporated the knowledge we already had. We did not feel rushed or pressured even though we test drove multiple vehicles. The staff made our son feel at home, encouraging him to explore all the vehicles (including his favorite, the i8). After we chose the car we wanted, Sheila stayed well past closing to finalize all the steps, including the trade-in, so we could drive away with our car! She even helped us clean out our messy trade in while the rain poured outside. The only negative is that we did not enjoy the process of rejecting the insurance extras that are available for purchase (a portion of the process that was handled by a different person - not Sheila)

Marc and Georgeta

20 de mar. de 2016

Dealing with BMW Concord was a great! Jackie was amazing! She answered all the questions, work hard with us to close a very good deal, and made sure we go over the main features of our first electrical car with BMW genius, Scott. We were very happy with our new car, good deal, and the wonderful experience. Thank you Jackie and Scott for staying after-hours and provide excellent service!

striperBMW1

15 de mar. de 2016

Purchasing a vehicle can be a troubling and burdensome experience in dealing with not too knowledgeable sales people and overly aggressive sales managers. Our experience at Concord BMW was as pleasant as can be for purchasing a new vehicle. They were courteous, kind and attentive. We strongly recommend them as a choice for a dealership and Mike Bushel is by far one of the best sales person to deal with

pamrobi

14 de mar. de 2016

We had our best BMW experience in the past 30 years with this dealership, and specifically, with Danny Andrade. He is the consummate professional. From the moment we walked into the dealership we felt very welcome. We had already decided on the car, and Danny made the lease return on our previous car absolutely painless. We felt that we got an excellent price on our new car. Danny is the absolute best advisor! He went above and beyond to make sure we had whatever we needed and was extremely knowledgable about both the car and what we wanted to achieve. Alyce helped us in the finance area, we had known her from a previous buying experience. As always she was efficient, professional and a pleasure to deal with. We were almost disappointed when the process ended, but Danny has been in contact with us several times since then. All in all, well worth the 80 mile drive to the dealership, we will definitely come again when it's time for another car!

Nichole and Lani

12 de mar. de 2016

I had the pleasure of buying my new car from Danny Andrade and his team. Danny made the whole process quick and painless. Danny listened to my needs and got me exactly what I wanted for the price I wanted. Alice in finance was also fantastic and quick. Tyler was my car genius. He walk me through every question I had about the functions of the car. BMW Concord is a team of true professionals who truly care for the customer.

Boris

12 de mar. de 2016

Great place for a good car and excellent service. Boris Abramyan is an outstanding sales man.

Louie/Jenn

11 de mar. de 2016

Our service adviser Amy us the best. She is very much on top of her game to make sure our car is in tip top shape. Amy cares about you and your car. Thank you Ms. Amy.

QJ550iGT

9 de mar. de 2016

I've had only two interactions with Amy but I feel as if I've known her for years! She's professional, knowledgable & I'm completely comfortable with having her as my service rep. Thank goodness I chose a BMW!

harmattan84

8 de mar. de 2016

Wendy is the greatest. She was able the vehicle that fit us. Wendy is a no nonsense person and extermely helpful to our needs/wants.

Tony F

8 de mar. de 2016

Michael Heller was incredibly helpful and made my car buying experience extremely pain free and I ended up in a great car that I couldn't be happier with. I would recommend Michael and BMW Concord to anyone in the market for a new car. No regrets!

Cats

8 de mar. de 2016

I was impressed with the reception and notification of my car's status by email, phone calls and text. Amy has always been courteous and prompt.

Alex

6 de mar. de 2016

After many visits over the years, my wife and I had a wonderful experience purchasing our 2015 X3. Ken was honest, gracious and knowledgeable and went above and beyond any sales associate I have encountered over the years. I would definitely return to this dealership for service and Ken's help when needed.I have been driving the X3 for 5 weeks and absolutely love the car. Thanks again KenBest,Alex and Kim

BMW and 981

4 de mar. de 2016

Ken Gonsalves is an excellent Sales Advisor.Knowledgeable, helpful, and with great follow up.We would recommend him highly to all interested in purchasing a BMWI came to Him 3 years ago to purchase a Z4. I did not purchase that car for other reasons, but he was so helpful and easy to deal with, that 3 years later when decided to purchase a new BMW for my wife, I made a point of contacting Ken. He remebered me, and was, as I have said great to work with.We live in Berkeley, so it was not convenient to go to Concord BMW, but to work with Ken we did and will again.

Jun O

2 de mar. de 2016

Billy is very helpful and made the transition of trading our 2013 328i into a 2016 X series very smoothly...He goes far beyond the usual service we had experience. His service didn't end after we left the dealership, He called to follow up about our experience and to made it sure that our queries and concerns were all satisfied...Excellent service, will definitely recommend him to potential clients...

jf81

28 de feb. de 2016

Peter was very helpful in finding the right car, considering both used and new options. The experience of negotiating a deal was low stress and hassle free.

jpickeri

27 de feb. de 2016

I recently purchased a new X3 from BMW of Concord. Why would I drive 4 hours to Concord from San Luis Obispo to buy a BMW when there are 2 dealers in the immediate area? Two reasons: price and choice. They had the exact X3 we wanted (no factory order BS) and the price was great. Besides the $2k incentives from BMW, I saved thousands more.I arranged the purchase with Mike Bushel via email and phone. No haggling involved. He quoted a great price, I accepted it, and picked the X3 up 2 or 3 days later.When I got to Concord the car was ready as promised, the price had NOT changed, and I was out the door in about two hours.I can highly recommend purchasing a vehicle from Mike. He is a consummate professional. A no BS type of guy.

Frank and Candy

27 de feb. de 2016

Amy is simply Great! She is always professional, attentive and willing to go the extra mile to make us happy. My wife and I are always satisfied with the service she provides. I hope she continues to be our service advisor for as long as we have the vehicle.

1004

27 de feb. de 2016

Amy has been my service adviser for many years and every time I have to go in for service. She has been always on top of the things to help me.????????

tgfish

26 de feb. de 2016

Fabulous Experience......Dealing with Peter was a Fabulous Experience. He is very knowledgeable and understood my vehicle needs. He took the time(even on his day off) to explain and answer all my questions in a comfortable manner. I would highly recommend Peter Stoumbus if your looking for a new or used BMW.

RJ ALVAREZ

25 de feb. de 2016

Most people will repeat horror stories, but I'll give everyone a break with a positive story. I had a potential nightmare situation with my BMW 335i Turbos, but glad to say that it was diffused and professionally handled by Vernon at Concord BMW Service Dept. I was a little thrown off by the reviews at first but I know many people exaggerate just because they cant seem to be pleased even if someone goes the extra mile for them. Concord BMW service department goes that extra mile to make sure you are taken care and on your way. (I am always on the go, so this place is great)I've taken my car here several times for routine service, both in and out of warranty. Yeah, for sure buying a BMW is expensive but if you expect it to last servicing it at a dealership is the best way to go. The coupons for service don't come around as often, but they were always willing to work with me every time.I took my car for a problem that occurred on my way to work one morning and handled in a timely mater with a good customer service even though that I was seen at the last minute. Long story short, Concord BMW deserves a bit of recognition for putting the customer first, even when I needed to shuttled to Bart, or to my job. The waiting lounge well, who can say not to a little snack, and cappuccino for days.

Zach Knapp

22 de feb. de 2016

Amy Bilson knows me very well & my crazy schedule. What's amazing is that I have probably met with her 2 or 3 times since 2012 & she still remember me like it was yesterday, She is the best & she is why I bring my BMW back to BMW of Concord when I can go to any other dealer in CA.

BMWGUY63

21 de feb. de 2016

Ken Gonsalves, was GREAT the experience was plesent the show roomVERY CLEAN and Beautiful. The car I bought for my wife 2013 Z4/4,250mi is Immaculate Ken.G , sir you are the BEST, Alyce Phillips (Fin$) you ROCK!! thanks for a stress free buy.Richard.R... Manteca, CA 2/20/2016

herculesjeff

18 de feb. de 2016

Amy's hands on approach is exactly what you'd expect in the premium market, however in so many places it is lacking. Amy does not let down. Her expectation that you will be satisfied with your experience exceeds your own expectations. The technicians are fantastic, and are extremely patient when trying to find those annoying noises that never seem to be there when the car is in the shop!

MikeN

11 de feb. de 2016

I can't image having anyone else by Amy in Service take care of me and my BMW. She is always right on top of things, communicates beautifully with me and is so great to work with!You are the best Amy!!

karthik

10 de feb. de 2016

Excellent work by Mike and Rob who helped me to get good car with good deal. Thanks for your Help :). I got a great value and really like the car.

Brenda H

9 de feb. de 2016

I shopped around (online and in person) and knew a good deal when I saw one. It was worth making the drive to Concord from Sacramento. Mike Bushel is the best auto salesperson I've ever worked with. My previous experiences were typical pressure, jerk-me-around price negotiating. Not so with Mike. He is pleasant to deal with and goes the extra mile to assist you and will follow through to ensure your car buying experience is a successful one. I love my new 328i Bimmer! I highly recommend BMW Concord.

Anne

4 de feb. de 2016

First time buying/leasing a car, and from the moment I met Ken to the moment I drove off the lot, I had an extremely pleasant experience. Ken is an honest, trustworthy, patient salesman. He really took the time to walk through features, things to consider (without trying to unnecessarily "upsell" me), helped weight tradeoffs between models, and ultimately helped me and my husband find the perfect car at a great price - it could not have gone smoother. He's personable, responsive, and will go out of his way to personally explain anything and everything you need to know. Anyone looking to buy or lease a BMW needs look no further - go see Ken. I was also very pleased with the service we received working with Alyce in finance. She was patient, reasonable, and a pleasure to work with as well. Thank you for helping us find our dream car!

Gdzilk

3 de feb. de 2016

I have worked with Amy for years...having owned 8 BMWs. Every interaction with Amy has always exceeded my expectations. Her professionalism and communication is simply superb. I would never want to get my car serviced anywhere else or without her service. Thank you Amy!!

ppark1

31 de ene. de 2016

Usually I detest going to car dealerships because of the social dynamic between a salesperson and a prospective customer. When I was on my way to the dealership, I worried that I was going to be haggled by the salesperson for my money. Wendy was just outstanding from the moment we met, to the moment I left the lot in my new 320i. She is incredibly personable, and genuine, and the whole experience felt like I was purchasing from a friend. I'd definitely recommend her to all my friends.

Pamela328i

29 de ene. de 2016

I am happy I have the Bmw 328i. The service at Bmw concord is awesome. Would change a couple of things next time. This was my first time leasing.

Internet buyer

26 de ene. de 2016

I had the best buying experience with BMW Concord across all bay area BMW dealerships. They were courteous, prompt, very price competitive, and easy to work with.

Al Tablante

26 de ene. de 2016

Wanted to commened Rob for his patience in helping us to decide what specific car we need. He help us get the best price for our car.

x5guy

24 de ene. de 2016

I was able to find an excellent online "special" price on a BMW X5 and quickly contacted Mike Bushell who is the internet salesman at Concord BMW. Mike quickly replied confirming sales price and availability and quickly sent me an appointment time. When I arrived at the dealership, Mike verbally confirmed the data shared previously via email and also had my vehicle washed and ready to go for me. It was a great overall buying experience for me.

Buyer from Moraga

23 de ene. de 2016

I visited this dealership because it was the closest to Lamorinda, where I live on the East Bay . Omar and Mike were knowledgeable and helped us identify the best vehicle for our needs. I bought a 2015 model X5 and am so happy with the purchase.

BMW GUY

23 de ene. de 2016

We came in to service my wife's 128i and bought another BMW....X1. We are now owners of a red and an orange BMW.

Vishnu

21 de ene. de 2016

I have visited Mike Bushell in BMW Concord after visited some well known showrooms in Bay Area. Mike was very different from every other dealers I met. He understood my requirement, we picked the car , and the best thing is he gave it at the best rate. He is very open in doing the business.. Thanks Mike , It was nice doing business with yoiu..The very next week I went with my cousin and he bought BMW X1 too.. I will suggest to talk to Mike to all my friends who are interested to buy BMWThanks,Vishnu

car4chrisduh

14 de ene. de 2016

I would recommend this dealership because the overall experience was exceptional, from start to finish. Ken G. took his time to explain things thoroughly and was very knowledgable. He provided excellent customer service and makes the process very simple. Batta bing, batta boom, I got a new BMW :-)

BMW4life62

14 de ene. de 2016

If you want a great buying experience in purchasing a new car with no pressure sales, go see Michael Heller at Concord BMW. He made the whole process an experience without the haggle. Thanks again Michael

whwu

9 de ene. de 2016

Billy Billoo is a great guy to deal with. No pressure, honest and follow up after the sale.Excellent experience at this dealer.Normally, I hate buying a car in a dealership. This is a breath of fresh air.

Brownieepoints

6 de ene. de 2016

Michael made the BMW experience the best ever. I have bought 4 BMWs and this place rocks!! Their concierge is the best!!! Enjoy this place, I did!!

BMWGUY

1 de ene. de 2016

I've been dealing with BMW Concord (and Michael Heller) for about 15 years now. Never had a complaint. Mike is honest about your options and doesn't push or pressure you. First class as always.

Farzaneh

30 de dic. de 2015

Great service very satisfied customer will recommend the service to others and the shuttle service is great and the service and sales agent are very friendly

Murali

24 de dic. de 2015

I was in a dilemma and little thoughtful of my purchase of a new car. I arrived at this place only because of Salesperson Mike Bushel, who assured me the best service and deal. When I reached the dealership, it was 6:30pm on a Sunday night, which is already past the working hours of the salesperson, but still strecthed his time just because I gave him a call and said that I am on my way. At first, I was certain that there will not be a productive talk on deals as it is late and I was also thoughtful in buying a car for huge grands. But once I started talking to Mike Bushel, I got a feel that it would be the best dealership that I have arrived and best deal that they would offer. Suprisingly, we concluded our deal in no less than 45 minutes and it was the best deal ever than I got from other dealers. I almost researched and went to 3 dealers prior and these guys had given me best deal that I did not think of stepping into other dealerships post the talk with Mike as I know that none can beat this. Finally, I did all my paperworks by 7:30 and left for the day ! Would you believe it as I had no idea of purchasing because, I was fed up of other dealers and their way of talks in the deal finalization, but I was lucky that I chose BMW Concord. I already reffered two of my friends who also bought their new BMW from this dealership with pretty good deal. I am happy and my friends are happy ! Everyone did appreciate for the deals they offered and was stone stuck when I told about the deal I got from these guys. If you want to purchase a BMW, dont think, just go for BMW Concord, meet Mr.Mike Bushel.

Max S

22 de dic. de 2015

This is my second service. Friendly and professional service all the way, I'm glad I bought a BMW with the service term and serviced at Concord BMW. Thank you Joey!

Bo

19 de dic. de 2015

A happy customer with Amy and BMW Concord. Amy is friendly and keep me up to date of the status. Very satisfied with the services provided.

Ilovegod

13 de dic. de 2015

He is one of the best. Offered a great adivce and understood the customer needs!!! He is able to explain everything in details and easy to follow

NCBound

6 de dic. de 2015

I am a fan of Comcord BMW! Amy Bilson, Boris Abramyan, Wayne Mayatt, and Edda Morrison went out of their way to help me solve what I thought was a HUGE problem with my BMW. Amy & Edda listened to my concerns, Boris and Wayne made great recommendations. They put "care" into what they do for their customers. Thank you Amy, Edda, Boris, & Wayne!!

dinos007

5 de dic. de 2015

He has been the only person, I have enjoyed dealing with. So much that I am writing this review. I found out today, he left the Concord dealership and moved to Pleasanton. He will be missed.

mikeibra

2 de dic. de 2015

The best dealership ever, they treated me as a family member.I was searching for a BMW with more than 14 dealerships around the Bay Area and most of them wasn't good or the cars weren't good, but these people of BMW in Concord are the best for everything.I was lucky to be helped by all the people their, Starting from Mike the General Manager who is caring about all of the customersDario is the best guy I ever met Charles is really patient Peter and Rob really make the life easyAnd for the finance, the best lady ever RaquelReally recommend if you want to feel comfortable and between your family

Michael Ibrahim

2 de dic. de 2015

The best dealership ever, they treated me as a family member. I was searching for a BMW with more than 14 dealerships around the Bay Area and most of them wasn't good or the cars weren't good, but these people of BMW in Concord are the best for everything. I was lucky to be helped by all the people their, Starting from Mike the General Manager who is caring about all of the customers Dario is the best guy I ever met Charles is really patient Peter and Rob really make the life easy And for the finance, the best lady ever Raquel Really recommend if you want to feel comfortable and between your family

Angela

30 de nov. de 2015

Great customer service. Honest, no pressure selling but giving me what the best option is for me and my vehicle. Would recommend this dealership to my friends.

jperry

23 de nov. de 2015

Thank you Danny for all that you do! I love my new car and you made it such an easy process. I would recommend all of my friends and family to you! You are the best!!

Haydel53

21 de nov. de 2015

I ordered my car with Tony. He was awesome in keeping me updated on the status of my order. The car showed exactly how I expected. The customer service and follow up at this dealer is stellar.

BMW Fan

18 de nov. de 2015

Ken is the ultimate salesperson! He is patient, honest, informed and extremely helpful in the selection of a car. His knowledge of the BMW vehicles was impressive and comforting. He appears to be a person whom one can trust and has the perfect personality to assist anyone who is interested in purchasing a car. Thanks to Ken!

Chichay16

15 de nov. de 2015

Boris made our visit a great experience, my 16 yr old daughter was really happy to get her first car, Boris made it more exciting for her as he pays attention to her during our deal. Thank you Boris.

dradian

12 de nov. de 2015

I was scheduled for regular maintenance.Brock took excellent care of me and and my I3Rex. He also gave me quote for a repair which at a different dealership would have costed twice as much.Thank you! I will certainly be back!

Bill Evans

10 de nov. de 2015

I've been driving my gorgeous 535i M-Sport for the past of couple months, and I must say the car and company has exceeded my expectations in every way! My two local BMW dealers (Roseville and Niello) couldn't come close to matching the great deal I got at BMW Concord thanks to Wendy Dahlstrom and Gary Boynton. I will definitely purchase again from this dealer! Thank you Wendy and Gary for making my dream car a reality!Bill Evans, Roseville CA

Ben123

5 de nov. de 2015

I recently purchased a 2016 BMW X5 from Concord BMW. Initially, I just went there to look at various colors that a nearby dealer didn't have. We found the color we wanted and internet salesman Kris Mang helped us with our questions. When it was time to leave, Kris did not pressure us in any way. We actually had a bad experience with the sales manager at BMW of Roseville, so we decided to purchase the vehicle from Kris Mang in Concord. Kris was all around helpful, courteous, and honest throughout our experience. Kris really went above and beyond to ensure that my wife and I had an enjoyable and productive experience purchasing the car. Kudos and Thanks to excellent salesperson, Kris Mang!

debbie

5 de nov. de 2015

Amy's priority is great customer service and her positive demeanor and go-to attitude makes the whole service experience quick, easy and superior to service experiences I've had at other dealerships.

Dllanes

2 de nov. de 2015

Thank you for all your help and kindness. You are the best. Thank you for makind my experience a one of the kind. Thank you

Ken707

24 de oct. de 2015

Called Amy by referral from Carmax. Right from the start she had energy and enthusiasm to meet us and see car. Made us feel comfortable and relaxed that she will get it looked at and fill us in soon as she knows something solid. She had a calm demeanor and listened to what questions I needed answered and gave us a ton of great information. Communicated great at all levels. From buying a used BMW X5D at Carmax to check engine in 28 days to BMW and Amy fixing it for us with stellar service! Thank goodness for BMW warranty and great service by Amy. Go see Amy!!

Jlm1957

8 de oct. de 2015

Went to the dealership not 100% sure I was ready to buy. After talkingwith Mike Heller and taking a test drive I was sold.. I think if I wouldhave asked Mike "lets drive to LA" he would have asked how muchgas do we have !! He loves people and he loves his product.. If youron the fence about buying a BMW go see Mike and let him worka deal for you.....

KenRoberts94598

5 de oct. de 2015

My sales rep, Kris Mang, was so easy to deal with. Very politely showed me a 5 series but I'm not a 5 series guy. Brought the wife back and we found a great CPO 3 series for me. Kris was willing to move the entire lot of cars so I could drive it. We couldn't agree on a price that night, but I checked in with Kris a few days later before driving to another dealership. We agreed on a price and the entire Concord BMW team stayed late to get the sale done. I don't know what I was expecting but Concord BMW really impressed me and I'm not easily impressed.

CaliCarGuy

4 de oct. de 2015

If you are searching for a BMW, look no further than Kevin Miller (sales) at BMW Concord. In my years of buying a car, the best experience I have ever had was with Kevin. He is super friendly and a lot of fun to be around. It was great to go on test drives with him, and not have him overloading me with vehicle information. He knows the right balance, and pays attentions to and cares about his clients. His patience with my decision process was like no other client adviser I've worked with. At no point did Kevin ever pressure me to buy a car or lean on me to go with a particular vehicle. Once I finally decided on a new X5 diesel (order), he went to bat for me. It was nice to not have to get into a battle. By the end Kevin became more of a friend than a client adviser. If it wasn't for him, I don't think I would have ended up in a BMW. Kudos to not only Kevin Miller, but to BMW Concord for hiring Kevin as a client adviser. - Mike B

Monte

2 de oct. de 2015

I stopped by BMW Concord two weeks ago to ask Amy Bilson about the compatibility of a certain cellphone with my 2010 6 Series; and, despite her heavy work load, she took the time to resolve my question. She is a Pro though and through, making sure her customers' needs are always met at thehighest level. Evidence this several months ago when my gear shifter failed; and, even though my warranty had expired, she arranged for its' replacement almost cost free through BMW's goodwillpolicy. Oh, and I always get a hug from her...!!!

John Ruskin

2 de oct. de 2015

I just got my 2nd BMW through Peter Stoumbos at BMW Concord. He is a great guy who knows cars, makes the process easy and is very competitive on pricing. Service at the dealership has been great as well, but Peter is the reason I go to BMW Concord.

Melinda

30 de sep. de 2015

One of the best buying experiences of buying a car. I've purchased many vehicles in the last 38 years and Danny Andrade made it a pleasant, easy experience, via Internet, phone and in person.

GregoryM

30 de sep. de 2015

Working with Boris was a pleasure. I found him to be straight forward, knowledgeable and easy to work with. In the end I purchased a great car for a fair price. I would strongly recommend working with him, as he epitomizes exceptional customer service.

99fmsultani

29 de sep. de 2015

AMY is great! She was updating the progress. Very friendly.AMY is what customer service is supposed to be Friendly, courteous and knowledgeable and she advised me what my needs in the future.

shrey.suri

26 de sep. de 2015

AMY is always so helpful. I would rather wait for her than to go somewhere else. Her service is exceptional every time i need help or have a questions she always provides me with the best service. When i go to get my other cars fixed whether its jaguar or mercedes, i dont get the same service what amy provides me at the bmw concord dealership. Absolute love working with her, super friendly easy to deal with. She always follows up when i drop my car and even after i pick it up which i really like. She has always given me best advice and I would always come back to that dealership to get service from her. S. Suri

Renz

26 de sep. de 2015

Peter Stoumbos is the best person I have ever bought a vehicle from. He is professional, friendly, knowledgeable and a car enthusiast. When I buy a car it is less about the car dealership and more about the salesperson. That said, BMW of Concord is outstanding and Peter represents them well.This is tough for me to say as I am a Mercedes guy but my wife loves her BMW X5. Based on our experience with Peter maybe my next car will be a BMW.David and Nanette Renzi

rvillan01

16 de sep. de 2015

I have been buying cars for a long time and I have never met a salesperson like Ken Gonzalves. He is the best!! He is honest and not pushy, provides truthful facts only. I felt very comfortable that I received a good deal and the car I bought is the right one. He is very friendly and down the earth. I am the type that keeps going back many times before I decide on a car and I already know his family haha. Thank you Ken, you are a big asset to your dealership and to the whole BMW!!!!P.S. I am sorry I clicked some typo errors on the post sale survey resulting on you not getting a 100%. I feel so horrible and guilty. You should have gotten 100% and that was my fault for the typos. I hope this latest survey will correct my mistake.

Raymond Arscott

15 de sep. de 2015

Peter Stoumbos was excellent. He has a professional approach to sales and did a good job of demonstrating the vehicle. Great customer service. Brandon the tech genius was most helpful. Great team.

Love My BMW 528i

13 de sep. de 2015

Peter Stombos made buying my "new to me" 2013 certified used BMW a very pleasant experience. He is a total pro, knows his products, and was able to answer all the questions I had. We went for an unforgettable test drive where he demonstrated the many features of this amazing car, and handled all the details of the sale very efficiently. He invited me to return a few days after the sale to answer any questions I had after a few days of driving, and helped me set up the media system. I appreciated his excellent customer care and service.

Michael L.

9 de sep. de 2015

I can't say enough great things about Michael Heller. Additionally, the entire team was fantastic. This is my first BMW ever, and I can't believe how amazing the ride is. I'm in a family with all Mercedes and I just broke the chain because of my wonderful experience with Michael. I will be recommending his services to my colleagues and my family. Thank you Michael, for making my car buying experience painless. I truly value your expertise and kindness.

Beenjammin

30 de ago. de 2015

As always, whenever I take my car in for service, Amy delivers with top notch service. She truly cares about making sure that my care is taken care of and that my needs are met. On this last visit, she asked me three different times if there was anything else that I was concerned about. Thankfully this reminded me of a giant pot hole that I had encountered and had been concerned about possible damage. She had it checked out and with the exception of an alignment issue the car was fine.

Tookbmw

30 de ago. de 2015

my first BMW and I'm very happy with a great serviced from concord BMW and will be more happy to get a great serviced for a next visit. Thank you!!!

03ssomarriba

26 de ago. de 2015

My experience with Amy.Thank you. All I asked was met. I previously had taken my car to the San Jose BMW which kept my car seven days and refused to give me a loaner and I honestly did not know what to expect of Amy.I can honestly say she exeeded my expectations in the attention and service provided to me. She spent about 45 minutes with me and listening to my concerns reguarding malfunction on the car and weird sounds. All my concerns where addressed in a timely manner and I am more than pleased with Amy and her service. I came to address 1 issue and she ended up fixing 7 issues that where all covered under warranty. Again thank you Amy , you can be certain i have found my services technician (Amy)

Kay

25 de ago. de 2015

We are very happy with our experience. Wendy is a great help and the dealership has the best certified pre-owned BMW inventory. Highly recommended.

rwtwin1959

24 de ago. de 2015

I e-mailed, then called one of the internet sales manager to look at a used Honda Pilot. When I arrived at the BMW dealership I met the internet salesmen, he had the vehicle out back to look at. It was clean and ready to drive. I told him I had a trade in and he sighed and said ok. Didn't bother to ask the make or model. He walked a good 20 ft in front of me and my father in law. Did not ask one question ie. How did you find us? Where are you from etc. We noticed on the price list there was a navigation system listed. But there was no navigation system in the Pilot. We brought this to the salesmen attention and he just shrugged and said oh. Took a quick drive, he said Ill keep in touch via internet and walked off. We felt very rushed and a very pushed out the door.

Anita

16 de ago. de 2015

Amy is the best and very confident, I come because of hern!! She went over each option and what wS to be done and was respectful of my decisions and not pushing

gracekraus

13 de ago. de 2015

Amy runs a very tight ship here, customer oriented, team player and strong technical knowledge as well. Every member at the shop makes the visit a pleasant one. Keep doing the good job and thank you:))

uarenot

12 de ago. de 2015

I WAS VERY HAPPY WITH MY EXPERIENCE AT CONCORD BMW. THE BEST PART WAS DEALING WITH MICHAEL HELLER. I WILL NEVER BUY ANOTHER CAR UNLESS HE SELLS IT TO ME.

Audrey

10 de ago. de 2015

I decided that I wanted to purchase a used BMW, specifically the 425i. I had did my research and thought that I couldn't afford a new car; and then I walked into Concord BMW, and that's when things changed. I was approached by Ken who showed me exactly what I asked for, but then I spotted the Sapphire black 435i with coral interior, definitely a show stopper, absolutely gorgeous; previously owned with 5k miles and a 5 year warranty! Ken took the time to explain all of the amenities the vehicle had and how I would be getting more car for my money. At no time did I feel pressured to purchase anything. Ken is extremely easy to talk to and very knowledgable. When I went home I thought about the 435, sent Ken an email the next day and said I'd thought about what he said and I'd like to purchase the 435 if they could work within my budget. The next morning he called me and said they were having my car detailed and it would be on the showroom floor the next day waiting for me. If you want to purchase a BMW and you want a transparent and honest experience seek out Ken, it will be well worth your time.

asiddhu

8 de ago. de 2015

Amy already had the information from the appt at hand and reviewed it carefully. She listens and makes excellent suggestions. Dealing with her you know she is focused on doing the best for you.

joeyb

8 de ago. de 2015

We bought our FOURTH BMW convertible (over an 18 year period) from BMWConcord. and for the first time had a problem with features as delivered. So whya five star rating? BECAUSE wIthout going into all the details, the salesman, BillyBilloo, and his manager, Dario Juric, reacted quickly (literally within minutes) andcame up with two or three alternatives involving what I'm sure were majorstretches of standard policies and totally solved the issue. THESE GUYSKNOW WHAT A CUSTOMER RELATIONSHIP IS, AND HOW TO USE IT.BTW, we love the car a 2015 428i convertible.

Mark

31 de jul. de 2015

Billy Billoo assisted in the evaluation review of several models! Excellent support staff, from Reception to Dario Juric! They are the Best, especially Jace Edlund, my Service Advisor who was very responsive and attentive through the entire process to prepare my new 435IGran Coupe! My wife and I were very impressed with the entire process.

ansh_l

30 de jul. de 2015

We bought our X5 here. I am the kind of shopper who does his research ahead of time comes up with numbers and like to finish the deal without all the fluff and web of lies typical car salesmen try to put you through. I learnt about Danny Andrade from BMW Concord's website followed by his reviews on DealerRater and Yelp. I gave him a call at 1PM, talked about the numbers, setup an appointment to meet him a few hours later and had our car delivered by 7PM. He was a delight to work with. Very courteous and straight forward man. He even stayed till late in the evening, way beyond his shift hours just to see us off and waited till all of our paperwork was finished. He also took care of an issue we had the very next day after the delivery, even though that was his day off and he was home. I would highly recommend him.

kioch

30 de jul. de 2015

Noah Knox is awesome!!! He helped me get the best deal and made sure that I'm set before I left the dealership! I went back after 2 months for some questions about the car features and he went through it again and even got me a free key chain!

Dawaun

27 de jul. de 2015

Every time I bring my 2005 X5 to get services, I Receive the best customer service from Brock and the other BMW staff!! Thank you so much.

Caroline M

26 de jul. de 2015

Manager Gary Boynton should learn what great customer service is all about from their excellent concierge Kenneth Jackson II. I'm not happy with how the manager dealt with my husband in front of people in the waiting area. This is my second time getting an expensive vehicle from Concord BMW. When I visited to look at an X5 and said I would come back the next day to buy it, I kept my word and did just that. To me, word of honor is very important. It is better not to promise a customer something that you cannot deliver (sales person). If not for concierge Kenneth who from the very start showed excellent customer service, I would not come back to do business with BMW Concord again. I'm very happy with Kenneth Jackson for treating customers with outmost respect. He took his time to give us his undevided attention. Amy and Aj from service also demonstrates what excellent service should be. Without these people, I will not come back to BMW Concord. To them, thank you very much for your excellence.

Biovide

23 de jul. de 2015

I have been to Sonnen, Weatherford and Peter Pan, but the main reason why I keep on coming back to BMW of Concord is the attention to detail, care and professionalism that Amy Bilson provides. By far the best Service Advisor in the Bay Area.

BMW Convert

21 de jul. de 2015

If you are planning to buy BMW from BMW CONCORD then please make appointment with Danny D Andrade. He will ensure 1000% that you get what you want. He is the THE BEST EMPLOYEE BMW has and he is the BEST PERSON overall. Thanks.Harman

RockyTermanini

16 de jul. de 2015

Joey is a great advisor and very amicable person. When I came to BMW Concord, I never liked the advisor and kept asking the manager to switch me to a friendly one. She did. He is a hard working person with excellence in mind. He sure is a great asset to the company.Bravo Joey.Rocky

Rozotto

15 de jul. de 2015

Great experience with Amy, she was very attentive, curtious, and kept me up to date with my car, happy to have her as my Rep, thank you Amy.

Mike1234

14 de jul. de 2015

Although it was a routine oil change , the service was excellent. The shuttle service was on time and very well coordinated. Amy, the service supervisor ,was very polite, attentive and professional. Mike

clai

11 de jul. de 2015

I had an excellent experience working with Danny on getting my 328i. From the start, he was extremely helpful with selecting options for my new car. Through out the process of waiting for the car to be built and delivered, he was careful in setting my expectations. I got my car in the exact time frame he quoted me. Needless to say, he always responded promptly on any questions or concerns I had, with great answers. If I were to buy another BMW, Id definitely go to him again.

BeamerFest

11 de jul. de 2015

Please avoid Vernon as your advisor. I miss my old advisor JR Cortez , JR was excellent and always gave me a 5 star treatment. Vernon came across very arrogant. He made it seem like, I dont know anything about my car and there was no problem. He was the worst advisor I had so far. This is my 5th BMW for the last ten years and how dare he brushes me off with my complaints. Vernon refused to acknowledge my complaint and said that my problem is only specifically with that BMW model and that is a normal problem for my BMW. Really?!!! You know of the PROBLEM and then have the technician diagnosed and fix it! My car is under warranty correct? I did not pay $85K to have this problem with my BMW. The reason I remained a loyal BMW customer was for their excellent customer service. One lousy advisor put BMW to SHAME! Vernon you are an ADVISOR and not a technician! Let the technician handle the problem and let the advisor listen to the consumers complain and create a report. Avoid the headache avoid this Advisor!!!

Freebird16

9 de jul. de 2015

I had a very good experience leasing an X1 from Noah. The sales process was professional, painless and pleasant. He went to great lengths to explain all the features of the car afterwards, which was extremely helpful.

2015 528i Sedan

9 de jul. de 2015

Me and my wife went there to buy something from the BMW store and did not plan at all to buy a new car. We were just looking the cars and Peter came, asked us if we needed help. That's how quick he was and very detailed, because of his professionalism and knowledgeable we end up buying our second car.

Natasha

3 de jul. de 2015

Had my car serviced in March and again in April. For the last appointment a starter, tension belt and battery were replaced. For a total of 3700. I've seen several service providers with Amy being the last. Very efficient, kept me up to date daily on the service of my car.Never had the pleasure to meet personally, but loved the quickness of the emails being I am busy.It is now the 2nd of July. Taking a road trip to LA. My tire blows out at 12:30am. Roadside assistance cannot get a tow until 6am on I-580EI sit on the side of the highway all night. Finally, I and my 2 children make it to BMW Pleasanton.It costs 250 to have the one tire replaced. My tire insurance claim was denied because the tires are bald.So I call Concord, and ask to have a second tire complimentary. As I was not told it was dire for replacement.Amy asked for the miles of my car as of this day. It's 3000 more from my last visit. She explained it was not their responsibility to replace it. Considering It was just service with you I would think it is your job as a professional to point out my tire needs.The big ticket items were listed.. but you leave out tire replacement which with insurance runs 50 dollars per tire.The 2 tires did not become bald within 6 weeks.This is poor work maintenance, horrible customer service and shady practices in every way.I will not be returning to Concord.The management and Amy should be ashamed to deny a tire with the upkeep it costs to maintain this car which I do.You've lost a customer.

christinaliu26

3 de jul. de 2015

We would like to say thank you to Tony Yuan! He was our sales associate for our new BMX X5. He made the process of getting a new car a snap. He was very patient and very throughly answered all of the questions that we had. Highly recommended!

Great Car 2

1 de jul. de 2015

No high sales pressure. Very helpful. Great follow through with purchase . Never cut short for time when reviewing purchase or too busy to answer questions.

mhoii

29 de jun. de 2015

Danny D Andrade,Just did my european delivery with perfection. What a great experience! Highly recommend Danny, if you're looking to buy a BMW.

SueC

25 de jun. de 2015

BMW Concord is very lucky to have Amy Bilson. I had such poor customer service there before but since Amy has taken over my car services it makes going there a pleasure. She is super friendly and is very conscientious.

Jung,cathy

19 de jun. de 2015

I can't say enough about the excellent service I got from Wendy and Jennifer they know what they are doing and do not hesitate to go above and beyond for you. They are professional, knowledgeable and courteous. I bought my Bmw online. This was my first car Internet purchase and I can tell you it was stress free! My car is beautiful and just as Wendy said it would be. Thank you!

vvar

18 de jun. de 2015

Joey very polite and friendly. He answers all your questions with brief details. The BMW staff in general provides great service from the moment you walk in.

doclyle

12 de jun. de 2015

Amy is the reason I return to the dealership; if you have had bad experiences with dealership service professionals it will stop with Amy. Amy takes time to listen to your needs and will not do unnecessary service. She is exceptional for persons like me who do not understand the complexities of car maintenance. I would commend Concord BMW for having and maintaining a service professional such as Amy.

Nikkibeh18

31 de may. de 2015

Excellent customer service every time I have in for service. J R Always keeps me informed about details of my car. He is always reach able to explain my question

cyclocross

29 de may. de 2015

I was initially leery of Concord BMW service. However, I was pleasantly surprised by the service rep., Amy Bilson. She is very helpful and conscientious.

Anthony

28 de may. de 2015

The level of incompetence at the dealership is so bad they should have their license revoked. I purchased a CPO vehicle and started having problems in less than 2 weeks. When I brought it in for service they could care less that I had just purchased the car. They didn't even provide a loaner. It's been close to 4 months and I still have not been provided a license plate. It's shocking their still in business.

James

25 de may. de 2015

Danny Andrade is by far the best auto sales professional I have ever dealt with, and I have bought a lot of cars. He knows his products, knows his inventory,knows the process and knows how to make it all work together efficiently. He is the man to see for a BMW

1deb

18 de may. de 2015

Excellent Amy thank you the wait was a little long but it was a last minute appointment.Amy was very professional, nice to deal with. I had no problems love BMW's best cars ever

Shirl

14 de may. de 2015

BROCK COULD NOT HAVE BEEN BETTER TO HELP ME THROUGH A RECALL,really appreciated his service and kindness in every way. Shirley Bacher (worth the long drive from Napa}.

Carol23

13 de may. de 2015

.. The receptionists were not the best...! And I feel because of that, things did not happen like they should. The receptionist when I picked up my car said a few things that concerned me.I called Brock when I arrived home and the girl that answered the phone told me ... Brock is not in today.. I told her that I had worked with today & she started laughing.... Not good!

rwo

8 de may. de 2015

JR is outstanding! Would not use anyone else..I know anyone who has a chance to meet him will receive excellent help. Best' service person I have had the pleasure of meeting. Ray

Hadi

7 de may. de 2015

JR Cortez is doing a fantastic job good communications and support definitely recommend always ontime and explaining the process , friendly and professional I've been taking my cars here for years now and JR Cortez has always helped me thru the service needs Thanks!

Vareaj

7 de may. de 2015

It was my first experience taking my car to the service dept for oil change and it was awesome great smile , friendly , knowledge attention thank you and also I want to said that I did a appointment on the last min and they found room for my car service thank you JR Cortez

RockyTermanini

7 de may. de 2015

I have ought many cars from many dealerships, but BMW has the ultimate machines and the ultimate sales force. We bought a dream car from Mike, and it is a great car. He sat with us for (almost three hours) to go over the details of the car...one thing for sure, is that we don't feel any pressure or hassle from Mike. I really give Michael credit and five star for giving us the ultimate machine. We really enjoy driving the car...Thank you Michael...Rocky and Line Termanini

mybmwm3

1 de may. de 2015

Amy Bilson is attentive, professional, knowledgeable, personal and efficient. She takes care of your car just like her own. I will definitely make next service appointment with Amy.

badgerguy

27 de abr. de 2015

Over the past two weeks I have spoken over the phone to Ken Gonsalves three times about my interest in a 2012 Z4. Each time Ken has said that he would talk to his manager about pricing and see what he could do. Ken never gets back to me, so I called him again to say I am very interested in this car. Ken never does get back to me with a price. I live in Wisconsin so the vehicle would have to be shipped to me. The last time I talked to Ken (on 4-18-15) he still wouldn't give me a price and he said that his dealership didn't like to ship cars. Ken then says that he has my number and hangs up. It is now nine days later and I still haven't heard from good old Ken and the 2012 Z4 that I have been interested in is still listed on line. I would have bought this car if he had shown any interest in selling it. Today I am finalizing a deal with BMW of Concord Connecticut on a very similar car. In forty years of buying cars, Ken was the most disinterested and unprofessional salesman that I have ever dealt with.

HW

24 de abr. de 2015

I recently sold my Infiniti and wanted a different driving experience. I owned numerous foreign cars and always liked the way a BMW handled so I decided to check out a new 328i and met with Ken Gonsalves, one of BMW of Concord's senior sales representatives. He fully explained the car's specifications, arranged for an extended test drive since I have a bad back and wanted to be sure the seat was comfortable and presented me with various purchase options. To make a long story short i decided to purchase the car, but only wanted it in silver which they did not have in stock So Ken took action and searched other dealers and by the next day had a silver car waiting for me. Upon delivery Ken sat with me for over an hour in the car and explained in detail all the technical and operating details until I was comfortable including syncing my phone. My first impression in meeting Ken was that He was professional and knowledgeable which turned out to be the fact and I would recommend him highly!

JumP

23 de abr. de 2015

Amy is an amazing service adviser. I had lost my faith in BMW concord because of some jerk who should not be working as a service person there and promise myself I will not return. My friend who had to continue going there recommend Amy, so I thought I'd give them one more chance, boy I was glad I did. Amy is very professional and do her best to deliver what she promised. She is very friendly, approachable and very knowledgable. You feel that your car is in good hands. She'll try to do what's right for you and not pushing and services your card don't need. I really appreciate here sincere concerns for the car and everything she dose.

Darin F

21 de abr. de 2015

Peter was the best salesman my wife and I have ever had. We will def be back! Thank you Peter and the whole bmw family.

Mike

21 de abr. de 2015

Danny. Is the only person I wii buy a BMW from. I have already sent several of my friends too him.He was highly recomended by a friendly. I have been buying mercedes and BMW from 1979.

Dano

21 de abr. de 2015

I had a great service experience with Amy at Concord BMW. It was my first time using this dealership for the service of my CPO 2011 335d. It ended up being over a week of service, and during this time Amy called and updated me regularly on the status of the service, providing timelines for completion of service. She is pleasant, polite and professional. You couldn't ask for anything more.

Oranje8

20 de abr. de 2015

I just bought 2 car from Michael (X3 and 318) last September 2014. This is the 2nd BMW I have purchased from Michael Heller. And this is 10th BMW I have purchaced from BMW Concord. Michael is my friend, very personable, courteous and extremely knowled the product. Michael is very helpfull and he is my friend. He is very excellent. I will be back to him, for 11th BMW car to him. Happy customer Johannes and Rini susilo.

jtb

11 de abr. de 2015

This is the 7th BMW I have purchased from Michael Heller. Michael is friend, very personable, courteous and extremely knowledgeable. He explained, in detail, the various accessories the vehicle is equipped with. We are grateful to Michael for helping us with the sales transaction that took about an hour. Sheryl loves her new car thanks to Michael. We heartily recommend Michael to anyone interested in purchasing a BMW.Respectfully,John & Sheryl

sevakoganatgmail.com

9 de abr. de 2015

Danny Andrade, probably the best person to deal with if you are buying a car, heck probably anything if he would be selling anything else.! ready to buy? email Danny and you will be able to pick up a car shortly there after. Very simple process, very knowledgeable and just a great guy!!!This is probably my 5th car from him and I can not tell just how happy I am with his services.we had a HUGE issue with my lease return with BMW Financial and Danny took care of it within an hour and I was out the door. Trust me don't deal with anyone else.

Electric Avenuer

30 de mar. de 2015

Friendly and low-stress buying experience, in and out in a couple of hours. Had what I wanted at a decent price.

VicP.

24 de mar. de 2015

Best experience we have ever had when buying a new car. Showed us four models and helped us select the best car for our needs.Took lots of time with us and was very helpful in explaining various features of several models.

SanFranJeff

24 de mar. de 2015

Worked with Danny Andrade from Concord BMW. Best Experience of my life! Danny was phenomenal, attentive and made things happen. A Total pleasure to work with! I'll be sure to see him prior to buying my next new car!!!

Dotsold

23 de mar. de 2015

My husband and I can not say enough good things about Concord BMW and our Service Advisor, Amy Bilson. Amy went out of her way to accommodate every one of our needs. We would recommend this establishment to all BMW owners. Be sure to ask for Amy, ; )

rreality85237

17 de mar. de 2015

I did not think I would be able to get out of my lease but Micheal made it happen. He treated me like a friend and made sure my X5 was flawless when I drove off the lot Michael is the best I will be back when I need another car.??

DLS Mom

10 de mar. de 2015

We took our BMW convertible to Concord BMW for service and had a great experience with Amy Bilson. She did a great job of explaining what we needed to do to keep our vehicle in top running condition. The service department was clean and comfortable with wi-fi and refreshments as we waited for a service loaner. The service actually took less time than we expected so Amy called us and told us our vehicle was ready whenever we were. She is a true professional and we will definitely ask for her by name when we return for our next service appointment.

kamranat

2 de mar. de 2015

I had an issue with my car after purchase, and he acted very low class, and like a super market.I have never seen such low class customer service.Its like after we sold you the card, I dont care what happens or ..

TEMperformance

22 de feb. de 2015

J.R. Cortez has continued to do a fantastic job with communicating progress and exceeding time lines. It is very safe to say I will never step foot in Sonnen's service department. J.R. single handedly restored my faith in BMW service. I am certain I will purchase more cars there in the future.

yendor

19 de feb. de 2015

Amy is by far, the friendliest and one of the most knowledgeable person I have ever encountered and did business with at BMW Concord. She is highly recommended!

dradian

13 de feb. de 2015

Wendy understood from the very first moment what was the car configuration we were looking for. She delivered exactly what we wanted at the price we wanted to pay for it. With Wendy and BMW you cannot go wrong! Excellent service and product!Dinu & Cristina

rudegar

10 de feb. de 2015

Michael Heller is the best of the best - and people don't say that about car salesmen often. He is experienced, knows how to work with a customer, and is interested in making you happy and putting the keys in your hand. I could go on for sure as I've purchased many cars from him over the years and referred many others as well --they're all happy. Give him a chance and you probably will be as well.

jhanses

9 de feb. de 2015

My '12 135i is my 3rd from this dealership. New salesperson for me this time - Rob Graham was courteous, knowledgeable, and made sure I was happy. Concord's selection and sophistication make for a great experience all the way through!

iaguei

31 de ene. de 2015

Michael Heller orchestrated an unforgettable buying experience. With tact and expertise, Michael showed me a parade of beautiful car options. He went on until I came across my match, my dream car. Not satisfied seeing me so happy, Michael made sure I got the best deal. So, Michael is my hero.

Zented

27 de ene. de 2015

BMW could not come through, but Amy did work on our behalf with BMW in terms of receiving good will on a car with less than 49,000 miles and a broken instrument cluster, which does now work but could go out at any time.

Xerox

21 de ene. de 2015

Boris Abramyan had our vehicle ready on the day promised and on time. He was meticulous in handling our pre-purchase paperwork and addressed our every concern. Working with Boris was a great buying experience for us and we would recommend his business

Youssef

21 de ene. de 2015

I have owned BMWs for over 8 years know and I have been coming to Concord BMW for the past 4 years. Kevin was my frist advisor then Joey was assigned to me later. Both of these gentleman are superb in their customer service and customer satisfaction. For that I am happy to say that service at BMW Concord is the best. I recommend it to everyone. Thank You guys

boone

4 de ene. de 2015

She was fantastic, knowledgable, efficient and helpful. I felt we were working together to get the deal done as opposed to working each other over. Great experience and I will return to her for my next ride!!

ptw

3 de ene. de 2015

This was my fourth purchase from Concord BMW but my first time working with Michael Heller and it was my best experience of all four purchases. He was very accommodating with my schedule and got me the car I wanted on a Sunday evening.

Jeff

30 de dic. de 2014

Ken Gonsalves was terrific from the first visit to the dealership to the final sale a couple of weeks later. Ken treats you with respect and never once makes you feel like your asking too much of him. I left the dealership feeling like I got the right car at the right price. I look forward to the service department treating me equally well.

Jose

22 de dic. de 2014

We walked in to help us decide on options and walked out 2.5 hrs later with a new 328i with a deal I could not walk away with. Ken Gonzalves was absolutely fantastic. He was very patient, not pushy, listened to what we wanted, and gave us options that were meaningful. Exactly what you want from a car dealer! Truly a pleasant salesman I recommend him to anyone interested in a BMW!Alyce Phillips from finance was great as well. Pleasant to deal with and very professional. BMW financial services was able to beat my credit union without a problem.I highly recommend Concord BMW for your next BMW purchase!

Janet

22 de dic. de 2014

I am very impressed with the level of professionalism I have received both times I have bought cars from Arjang. He listens to you and offers a variety of options to suit my particular requests. He is trustworthy and thorough. Brandon is exceptional in his knowledge and follow up. I would recommend both of them to anyone looking for a seamless buying or leasing experience.

Sandela

11 de dic. de 2014

Amy Bilson provides excelent service. She is always smiling, she is always friendly and kind. I trust Amy to take care of my car. She is professional.

Johnrmiller

11 de dic. de 2014

Wendy was great and very kind. First BMW purchase, first lease, and first electric car and she walked me through everything. Would go back again.

Gonzalezmay

7 de dic. de 2014

Rob was a wonderful person to work with in buying my BMW. He helped me select the best deal for my budget. He got me the best value for my old car. Thank you so much Rob loving my new wheels..

racioppo

1 de dic. de 2014

Just completed my 3rd BMW purchase with Wendy from BMW Concord. Definitely an easy, hassle free experience. I always get treated well and feel like they give me the best deal they can on their cars. This one was a CPO 3 series and they gave me great financing and a fair trade-in value for my previous car. Totally recommend Wendy and Concord BMW!!

canadianeastbay

24 de nov. de 2014

From a high end auto maker, I expect highly ethical and customer centred focus. This was my first mistake.....long story short....we were pressured into taking the extended maintenance program. We recently moved to the Bay Area from Canada and the extended maintenance program does not apply to any services in the event that we move back to Canada. The fact that this program would not apply in Canada was overshadowed by the finance manager pushing us to get the cost of the program included in the favourable interest rates! Upon further reflection, we returned to the dealer seeking a refund, the program does not even start for another three years so there should be no issue. ...Well, it turns out that its corporate policy to decline any refunds unless the car is a total write-off. I repeatedly asked the dealer and the corporate office to do the right thing. They refused. It seems to me they are far more concerned with lining their pockets with the commission from these programs!!Stay away from this dealer! I have read that other dealers did refund for the program.....my bad.....not Concord BMW!

Pete, a Canadian enjoying life in the Bay Area

24 de nov. de 2014

As much as BMW/Mini claims to care about their customers needs.....all they really care about is separating you from your money. Be prepared for high pressure to purchase the extended warranty or maintenance programs. Stand firm and don't fall for these high commission / poor value items. We purchased a vehicle in early October with the typical signatures required for a multitude of forms. We were pushed to take the extended maintenance program on the basis that it was basically a net zero proposition. Pay now for the future expected maintenance required and get the cost included in the attractive finance rates. We have recently moved to the US and the extended maintenance program is not applicable in Canada. While we hope to stay in the Bay Area, there is a possibility that we may return. After mulling this idea over, we went back to the dealer to request a refund and were declined saying it was a corporate policy. If they really cared, they would have done the right thing and refunded us. There has been no cost to them and it clearly may be disadvantageous to us. They didn't care! For once I will say.......please send me another customer survey! Watch out for all the last minute add-ons and decline as many as you can.

manikandan_2

23 de nov. de 2014

Wendy Dahlstrom made it happen for me. When I saw the BMW I liked I was skeptical if I should travel an hour and be disappointed with the experience, but It was a pleasant surprise. From the moment I sent an email enquiring about the BMW I liked to the time I called my five year old and said "We got a BMW", I had a very pleasant experience. Wendy was very good in listening to my requirements and worked around it to get my BMW. I loved her personal experience narrations and guidance. I love my BMW and my purchasing experience in BMW of Concord. Will recommend Wendy and the dealership to anyone looking for a BMW. .

gracewelton

20 de nov. de 2014

Tony Yuan is very friendly and helpful. He always returns a call which is really great!!! Will definitely recommend him to our family friends collegues.

sjhammill

10 de nov. de 2014

Today I wrote my first Yelp Review ever. That was how impressed we were with Wendy Dahlstrom and the rest of the folks at Concord BMW (including Brandon & Stephanie). My wife and I have purchased over a dozen new vehicles in our 30+ years of marriage. We would sincerely recommend this dealership without any reservation.Stephen & Nancy H.

erpilot1

4 de nov. de 2014

JR is the best service representative I have had the pleasure of dealing with. He always gets me an appointment and transportation and the car always comes back serviced and clean. JR provides a personal touch and makes me feel comfortable dropping my car off with him. 6 stars!

adamm136

4 de nov. de 2014

They are very friendly and knowledgeable; proficient and attempted to meet every request. Overall, a wonderful experience; I was informed as to which models would best fit my needs and was taken for a very short test drive, I came home with the car that is perfect for my needs.

Elbojemio

1 de nov. de 2014

Never disappoints. We switched service adviser 2 years ago and we've been happy and satisfied BMW owners with our current service adviser JR Cortez. He always goes out of his way to provide clients excellent service. We traded in our BMW recently for a different model but we're definitely not trading our service adviser for another one!

ccc1969

25 de oct. de 2014

I am very impressed by the fast accomodation of my service request. Work done on time and professionally. Its kinda pricey but maybe because its BMW excellence. Thanks.

M Engle

21 de oct. de 2014

I was turned off by Arjang's sales approach. I felt his pressure technique of "we can offer this price only if you buy it today" outdated and inappropriate. He lost a sale because of it.

laura

13 de oct. de 2014

JT was very helpful in identifying my needs and offering me a few alternatives to meet my needs. I was willing to custom order a car if the cars in inventory did not have the features that were important to me. No time during the sales process did he get aggressive about closing the deal immediately thus giving me the time to make an informed decision. He provided me reviews of the model I was looking at and explained the unique features of some options available. I would buy from him again and will recommend him to a friend as well.

chris.soukoulis.1

9 de oct. de 2014

Best purchase and service experience I have ever had at a dealership, An JR Cortez is by far my best advisor ever. I come from an hour away and he is always sure to get me in and out !

nick1984

7 de oct. de 2014

Brian Perigo is very professional and expert in his work.We bought 750 LI BMW in white color and no pressure.He was very kind with our kids we were free to take our own decision.The main thing I liked about his work is no pressure because at most places sales person try to force you to buy.. some time its very annoying but he was great to work with.Good job Brian we are very happy with this purchase.

duane

3 de oct. de 2014

I bought a used/certified 2010 BMW 128i this Saturday and dealt with. This was a vehicle that does not come around very often. I did my homework and had a particular list of how I wanted my car to be. It was in perfect condition to start with and they took it in for a certification and detailing and after that it was spotless. Not possible to get it any better.

vera.kravtsova.712

30 de sep. de 2014

My experience is about selling department. We bought BMW X3 2012 model. Could not be more happier with the service and the car also. Concord dealership is very friendly and nice place with huge choice of the models. Our sales representative Boris Abramyan was honest , straight forward and helped us with all additional questions about maintenance and navigation. He did not try to sell us a car, but help to determine if it was the right choice and explain all pros and cons from the perspective of financing as well as driving and maintenance the car. He understood all our concerns and spend with us as much time as we need for deciding. Documentation and purchase by itself took as usually a lot of time, but he was patient, friendly and careful. He even brought us pizza and always asked if we need something. Highly recommend Boris and Concord Dealership.

alexandra

22 de sep. de 2014

I recently purchased a car from JT. Although I took a long time to make up my mind JT was very friendly and helpful each time I came back. He spent a lot of time with me and my son and explained the different features of the cars, and the different pricing options. He made a complex decision seem very easy. I would definitely recommend him to others and hope to work with him again in 3 years when my lease is up.

cdumayas

13 de sep. de 2014

Haroon Popal gave us the best service ever! He is very informative, accomodating and friendly! His customer service is beyond expectations! Deserved more than 5 stars.

felixx

8 de sep. de 2014

My 335i CPO was near its end and I went in for last service to take care of few things including waste gate rattle and cricket sounding belt tension. Tim was very helpful and continued to push to find few phantom issues I told him about. Tim continues great service what my previous SA (Jessica who is no longer there) did. . Highly recommend Tim as service advisor. I am willing to drive 50 miles to this dealer

lanncox

7 de sep. de 2014

Although I did not purchase either of my BMWs from BMW Concord, I have always had them serviced there. Every time that I have taken my car in for service, I have received top-notch customer service. My service advisor, JR provides outstanding servicehe is the BOMB! He is always friendly, knowledgeable, patient and so very easy to talk to. The waiting area is very comfortable and is always stocked with coffee, tea, donuts, newspapers, and TVs. Kudos to the shuttle drivers too, they are always so accommodating and friendly. In my opinion, everybody at BMW Concord provide excellent customer service!

sholcurry

4 de sep. de 2014

I would recommend Michael Heller to all my friends. He provides excellent customer service. He made our experience at Concord BMW very special. Thank you!

jbojta

2 de sep. de 2014

We had a great experience buying our new BMW!Gary Boynton was very helpful! He answered our questions and explained everything. He was very patient, and pleasant!Julia Bojta

Yvette Stanko

1 de sep. de 2014

I recommend Ken Gonsalves for his outstanding service. He worked me in his busy day and at the end of the deal he really brought his knowledge and expertise to his performance. A job well done, I came out of the dealership very excited, proud and delighted for such a great deal!! Thank you, Ken!!

maremery

1 de sep. de 2014

Amy Bilson provides excellent customer service. She is not only knowledgable as to what your car needs, but she is also very respectful of you time and schedule. She always has a smile on her face and makes sure you get the best service available. She is an asset to BMW concord. I would recommend Amy to all BMW owners. She will take excellent care of you and your car. I only take my car to Concord because of Amy.

RON Weiand

31 de ago. de 2014

JR is the best Service Advisor at concord BMW .he will make sure your car is well taken care of .wood Recommend all my BMW friends to see JR .

Laurasalopez26

28 de ago. de 2014

JR is the best Service Advisor at Concord BMW. I always get exceptional service from JR. He makes sure my car is taken care of and makes sure I am satisfied with the service received. He is very polite and very professional . I take my car to BMW Concord because of JR . I would recommend JR to my family and friends.I am an extremely satisfied customer.

mcallum

26 de ago. de 2014

I have bought a car from here (thanks Harpoon!) as well as had 2 BMW's serviced. Not a single complaint for any staff member; they go above and beyond for their clients. Timely service updates via phone or email (very convenient when working!), great inspections and all around, they genuinely care about you and your experience.

cllundberg

21 de ago. de 2014

I can't remember the last time I felt awe inspired by someone who provided excellent customer service. We get so accustomed to the rudeness, the waiting, the hassles that we just get numb. Starting with my first call through my follow up email, Concord BMW hit the mark. WOW! Thank you so much Amy for making me feel welcome, wanted and exactly how a customer should feel!

elliottt321,Discounted Executive

11 de ago. de 2014

They were a pleasure to work with and extremely knowledgeable about the 2014 BMW X3 that we purchased - especially all the new "tech-y" stuff. He was very patient and very responsive (whether at work or not) to any questions that we had. He made the entire purchasing process smooth and easy. This our second BMW and we will definitely be looking for Ken when it comes time to purchase our third one.

stardesigner

4 de ago. de 2014

I was looking to buy a 2015 M3 and found one that I want at Concord BMW. As soon as I called them, Gary took my phone call and told me that the car was still available. We started working on a deal and pre-approving application to secure the car. He worked so hard throughout the sales process and that was the smoothest purchasing experience I have dealt for a car ever. I flew in the next day and Gary was at the airport to pick me up on time. All the paper work was done in timely manner and he even got us BMW tumblers for me and my wife because he had us waited little longer than he thought it would be. (It wasn't even really long time to wait.) Even thought it was little far from where I live, I would definitely come back and buy more BMWs from him in the future. Thank you Gary for everything!

Eric Wiedenmann

1 de ago. de 2014

I have been a loyal customer at Concord BMW for the past 10 years due to outstanding sale professionals like Mike Heller. He is empathetic and jumps through hoops to satisfy the client.

jmj1035

30 de jul. de 2014

The Sales Person (Michael Heller) was Very Personal and talked to us like he was a friend. He didn't pressure sell us at all. He Was very helpful, and helped us with the many decisions we had to make.I would recommend Michael to a friend.

graciela

28 de jul. de 2014

We were browsing at the shop front. Then the client advisor approached us very politely. He is very professional and customers oriented. We were introduced and explained different options about our choices. We finally chose a particular model; however, the color we like was out. They helped us to search the database with all other dealers in CA and shipped that in within two days. Thank you, Keep up the good work.

kcase1970

28 de jul. de 2014

I really appreciated Boris' effort and time that he put into helping me find the right car. I would recommend to anyone. If you want someone with experience and product knowledge Boris is the guy.Kevin Case

Cinka

27 de jul. de 2014

I was concerned about a tire signal that I was getting and Sarah made the experience easy and convenient. Inviting atmosphere and great coffee and comfortable lounge.

rjalexander

22 de jul. de 2014

I am impressed by the consistent outstanding service and advice provided as a matter of course. These professionals always service my BMW thoroughly and quickly. Highly recommended!!

mikeytripn

22 de jul. de 2014

I had an older Mercedes SL and was looking to replace it with another roadster. I visited a few of the dealership and had a horrible experience at a few of them. I came into BMW Concord expecting the high pressure and lies like I experienced at the other dealership, and to my surprise, it was the opposite. I had a salesman by the name of Boris and he did not pressure and was very upfront. I bought my first BMW Z4. I had a few minor adjustments and options that I wanted after my purchase. The service representatives Eric and Adam were great. Communication, professionalism, and the treatment I received was the very for first for me. I have bought various vehicles from different dealership throughout the bay area and this has been the best. Both Sales and Service has been great and I have no reservations in recommending this dealership. Other dealerships would benefit from having their Sales and Service Representatives model after BMW Cconcord. Customer service should always take priority in any business providing services, especially after making an investment such as car purchase and service. In my experience with other dealership I was made to feel like they were doing me the favor in the purchase and servicing of my vehicle. If you want to experience first class treatment go to BMW Concord.

happy1483

22 de jul. de 2014

I was looking to get my first BMW and I'm glad I ended up at Concord BMW. Unlike other dealers, Concord BMW had multiple models of the car I was looking for (BMW 435i coupe). This was an important factor because I did not want to wait months after buying for delivery. At BMW Concord, I was able to choose a car very close to my desired one.My sales person was Billy Billoo. Billy made the buying experience easy and not uncomfortable. In the past I've dealt with pushy and aggressive sales people who've made car buying as comfortable as getting a root canal. Billy was knowledgeable about the car and worked with me to get the deal I wanted. He answered all of my questions and did not try to "hide the ball" or try typical sales tactics. I think part of this buying experience was a reflection of the research I'd done about the car/options/true pricing/etc. As with any other big purchase, it always helps to do your own research beforehand to make the buying experience comfortable and prevent buyer's remorse.In the future, I'd gladly return to BMW Concord for my car needs.

Mustafaweiss

16 de jul. de 2014

Honestly after 50,000 miles I thought I was going to be in over my head with all these car issues but JR looked into it and he totally found the ways of saving money and making sure my car is in great condition, I would definitely recommend going to him

Paul Emery

12 de jul. de 2014

We have been BMW Concord customers for many years. Twice we moved out of the area and purchased our BMW's from other dealerships.....and there is no better dealership, anywhere, than BMW Concord. From the telephone greeting, to the quick hand-off to an actual person. In person at the dealership they are outstanding as well. We have never dealt with a better, more professional, knowledgeable,...and friendly service advisor than Eric Triebel. Service always is performed as requested, always done correctly, always on time...and always with professional courtesy. One of the major positives of our move back to the East Bay three years ago was our return to BMW Concord...they make the car. Our dealership is most important, nearly more important than the vehicle that they are selling or servicing. BMW Concord is a MAJOR reason that we keep purchasing BMW's.

drewishy

12 de jul. de 2014

Our whole family has been Danny's customers and been real pleased with his professionalism, patience, knowledge and all around great attitude. He kept us fully informed and we felt taken care of.

peter&mimi

6 de jul. de 2014

We had been looking for a specific car, and Danny, of BMW Concord, quickly found it and arranged for its delivery. While waiting for the car's delivery, Danny kept us informed of the timing. Upon the car's arrival at the dealership, he sent us a photo and fully accommodated our schedule when setting up a time for us to complete the purchase. The purchasing experience was top-notch. We greatly appreciated Danny's friendly manner, enthusiasm, and knowledge. He was responsive to our concerns and needs, and made sure we were well-informed about how to operate the car. We also were pleased with Jennifer, who handled the financial paperwork for us. Like Danny, she was friendly, enthusiastic, and highly professional. She clearly explained the process and completed everything efficiently. We left the dealership feeling well-cared for and could focus on enjoying our wonderful new car.

Melinda9

3 de jul. de 2014

I came to Concord BMW to look at a specific used BMW I found online. Luckily, I was sent to Ken Gonzalves who was a huge help! It was my first time purchasing a car on my own and it was a great experience. I actually enjoyed spending my money! Everyone was extremely nice and helpful. I was dreading having to play the game of price negotiating. Ken and his team never made me feel like I had to negotiate a deal. I would recommend anyone looking for a new or used BMW go visit him!

chabotatc

1 de jul. de 2014

I have been stopping by Concord BMW for a couple of years now, as I am an enthusiast of BMWs, especially the 3 Series Sedans. I have done my share of reading and research, and really enjoy seeing the cars up close. It just so happens that I met Ken about 4 months back while looking at the Certified Used BMW inventory. He was the salesperson that approached me. He never pressured me, and was very patient, very aware of the huge inventory of 3 series sedans that were there, and VERY knowledgeable not only of the options available, but on the history of changes the 3 series have gone through over the years. This last weekend my son and I had been at Waterworld cooling off and enjoying ourselves. I told him I wouldn't mind stopping by and checking out the 335d's that were in stock. After looking around, Ken just so happened to be the salesperson that approached us. He remembered our last encounter, which I thought was very impressive. He loaded us up in the dealership golf cart, and we drove all around the used car area. He showed me every 335d that was there. They have such an expansive inventory, it was quite fun! I told him they weren't quite what I was looking for, and he seemed to know from our previous conversations what I was looking for. I was in no hurry to give up my current BMW if it wasn't quite right. As a final stop, we went into the detail area where models were getting prepped for the lot. He found the space gray one he was searching for. It was perfect! It was the color I wanted, with the engine I was dreaming about. It also had the options I valued. As torn as I was in giving up my gasoline model 328, we worked out the numbers and it was a deal. My son was worried we would be there a while doing the paperwork, and Ken assured us it wouldn't be too long. It was quick, painless, no gimmicks or sneaky moves... Perfect! Ken Gonsalves is personable, professional, efficient and a real pleasure to work with. He even told me about his kids and family, which I thought was terrific. I had a great experience, and am the proud owner of my 4th 3 series. This is a great car, and he made it a great experience!

ScottCannon

1 de jul. de 2014

Noah and the rest of the Concord BMW team was very professional and helpful in my recent purchase of a certified used BMW. Noah worked with me over several visits and was not put off by the fact that I was taking my time to research the alternatives. He followed up with emails containing information about cars that met my criteria and took his time to explain all of my questions or research the ones he did not know the answers to. Dario also stepped in when Noah was not sure if he could hold the car on a deposit and explained their policies and was very personable - no pressure or crazy tactics that I have seen at other dealerships.

James

30 de jun. de 2014

Peter provided excellent customer service; he answered all of my questions to the best of his knowledge. He was friendly and approachable. I am very satisfied with my buy; my experience went better than I expected.

jonabee

25 de jun. de 2014

Rob was incredibly nice! He is a terrific and knowledge able professional. I'll never buy a car from someone else. I'd recommend him to anyone. He even gave me a ride home!

shalleyrandi

19 de jun. de 2014

Ken is in my mind the model salesman. He knows his product but most importantly he is sincere. The one attribute that is key in building relationships and repeat business. Ken has accomplished something I have never been willing to do when purchasing a car and that is be a repeat customer. So, anyone looking to buy or lease a BMW, I truly hope you seek out Ken Gonsalves.My review would not be complete if I failed to mention Alyce. Often times, the stress of buying a car only rises as you sit down with the Finance Manager and services are pushed. Not with Alyce, she was efficient and a true professional and also sincere. She was a true compliment to Ken.

Maria

17 de jun. de 2014

"They have always been honest, knowledgeable, competitive on pricing, and very helpful on the purchase and even more important the follow up. They also helped out our latest purchase a 2010 535GT CPO. They worked with us on this purchase and gave us the same level of excellent service. We got a great value and really like the car."

wangany

11 de jun. de 2014

I have to admit I didn't know what to expect especially as I'd dealt with several other BMW dealers in the bay area. But Wendy had the biggest selection of what I was looking for ultimately (a blue 335i convertible with CPO) - frankly the only dealer with the various option package that I wanted. Upon finding the car, Wendy was very forthright and honest to deal with - I never felt like she promised something she couldn't deliver including pricing concessions as well as things that we wanted to have the dealer take care of. For example, the car had gone through CPO processing but still had a few cosmetic issues - Wendy immediately highlighted all the problem areas (including micro dings - small rock strikes that are hard to get out). While i did have to take the car back in - it was worth it. The car, although used, looks like 95% new. Wendy is highly recommended - very straightforward and honest.

x128i

10 de jun. de 2014

I worked with Rob Graham on the purchase of a new 2014 X1 s28i. Although the car was an entry level BMW, Rob treated me like a VIP customer throughout the entire process. I highly recommend Rob.

Sleeth

30 de may. de 2014

I had a great experience purchasing a new car from this dealership, and want to especially mention client advisor Boris Abramyan as a wonderful person to work with. Boris is a terrific guy who exhibits extraordinary attention and care for his customers. He is very knowledgeable and extremely helpful through all phases of sales, awaiting delivery, delivery to the customer, and post-sales follow-up. I highly recommend BMW Concord, and you cannot do better than having Boris Abramyan work with you.

agent_chu

25 de may. de 2014

I visited several dealerships over the course of a month, and that's what they all felt like. "Dealerships". The generic high-pressure sales pitches from people who don't seem to care, or in some cases even know, about their product. Then there's BMW Concord. To keep this short let's just make this analogy: they're kind of a like an Apple store. You walk in, there's awesome products everywhere, someone will ask if you need any help, and if you do they'll happily answer all your questions, tell you what they think is cool about this one versus that one, and they have made an obvious attempt to make the actual purchase easier. Plus... they have a "BMW Genius". So it appears they are striving for this customer centric model. They're good.I hope all experiences here follow this pattern, but, just incase they don't, I worked with: Noah and Jennifer, with noticeable awesomeness from the sales manager and the "BMW Genius".

trlinn

22 de may. de 2014

I have leased three BMWs from Gary in the last three years. For all of them, he made the entire process as painless as possible, and I was very happy with the price. For one of the cars, there was a minor issue with my trade-in. Every time I texted Gary in the morning to give me a call, he would call me back within 10 minutes or less--even outside of his normal office hours and on his days off. I will definitely lease/purchase from Gary in the future. Highly recommended!

Allenlu822

18 de may. de 2014

Tony was great! Made me very comfortable in buying a my X5. He knows the ins and outs of the car, super nice and friendly.

aman

16 de may. de 2014

Always great service - work done right first time, on time. Great experiences with Service Advisors over the years. I was given every available discount. On the expensive side, but worth it to get loaner car, flexible service hours + NEVER have been stranded due to car break-down (2000 M5, almost 200,000 miles)! Unlike experiences with other dealerships. They went above + beyond for me, including trim paintwork at no extra charge! Apparently, you do get what you pay for... Recommended + will go back.

margiecashwell

15 de may. de 2014

From the moment we stepped in the door, the team at BMW Concord made our experience very rewarding, but ask for Arjang Ghazanfarpour - the BEST!

erpilot1

14 de may. de 2014

I go to Concord BMW because of JR Cortez. He always takes great care of me and my car. When you find somebody like JR you stick with them!

tt1987

7 de may. de 2014

Wow! Could you ask for anything more? James was competitive, efficient, timely, and friendly.I emailed him car specs, and within a day we were able to find my car. The first price he quoted me was his best price and the lowest I received from other nearby dealers. Car arrived about a month later and everything was just as we agreed. No surprises.Also, closing the transaction took less than an hour b/c James prepared everything ahead of time.Only positive remarks. Thank you James!

ekspayb032314

5 de may. de 2014

With BMW Concord, it has in it's fold, the Ultimate Client Advisor, Mr. Arjang Ghazanfarpour. In fact and I believe it was Mr. Arjang who spelled the difference between buying and simply uttering the classic buyer line, Ill come back later. He was a client advisor extraordinaire. Mr. Arjang took the whole buying process into a higher level. The thing which I was not able to accomplish with the other 7 dealerships and 2 months of X5 hunting , he did it in less than an hour of negotiating. He did it swiftly. Mr. Arjang was direct to the point. I did not feel the aura of being pressure to buy his car. A practice so common in the industry . There were no open ended sentences. I laid my cards on the table and he took it from there. He knows where I was coming from. And after a few minutes , he already have option A and option B infront of me. He was able to secure a lower APR for me despite my handicap. My dream of owning an X5 came true with the invaluable help from the Ultimate BMW client advisor. He knows his business. And the most important of all......HE DELIVERS.Of course, this could have not materialized if BMW Concord doesnt have in its inventory the particular X5 I was looking for. BMW Concord has a wide array of beautiful and fully loaded with tech packages you are looking for.

slaake

5 de may. de 2014

I started my search for a MINI online. I was not sure if the MINI would fit into my family's needs. The next morning Wendy, the internet sales manager ,called me regarding my interest. I was surprised and delighted that she asked me questions about what I was interested in before even going to the dealership. Once I arrived at the dealership, Wendy talked me though the cars that she sent to me earlier that morning after our phone call. I test drove the Mini countryman S and I absolutely loved it. During the test drive she showed me the features of the car and was very knowledgeable about the car. During the purchase process everything was so easy. The process was very professional and I enjoyed how friendly the staff was. I walked out of the dealership about 4 hours after coming in with my very own MINI.

curtiscookston

2 de may. de 2014

Koorsch made our experience painless and quick. As it was difficult for us to free up time to come in. Koorsch went over and above to accommodate us. Excellent value as well. I only shop and service my BMWs in Concord. Their the pinnacle of BMW Dealerships.

geriw

2 de may. de 2014

We just purchased our fourth BMW from Danny Andrade. Danny is so friendly, knowledgeable and fair. He knows exactly what features we want on our cars, places the order, tracks everything for us, notifies us when it arrives and always gives us a fair deal. We are extremely pleased with the service Danny provides. We will continue to come back the Danny. He has definitely earned our business and loyalty.

FlashGordon14

30 de abr. de 2014

Wendy Dahlstrom was from the moment I first inquired about a 2014 BMW 235i, was on top of her game and called me back the very next day. A few questions later and I had my deposit down for a built to order M235i.Fast forward 2 months and I'm now the proud owner of my first ever built to order BMW. A 2014 M235i in Estoril blue with all the options I wanted. And through out the last 2 months Wendy kept me informed of my cars progress from being built to shipping and then final prep and delivery.Even on the day of delivery my contract signing and last minute price haggling was painless and drama free. In short my encounter with Wendy was the most enjoyable car buying experiences I have ever had. She's friendly, personable, funny and no pressure will keep me coming back. And the personalized key chain is a nice classy touch. Its the small details that make me feel good about buying my new BMW from Concord BMW. A big thumbs up to Wendy Dahlstrom in internet sales and Marta Parker in finance, I couldn't be happier.

mary358

23 de abr. de 2014

My husband & I met Koorosh 3 years ago when we leased our last BMW. We generally work directly with finance manager, but we have found Koorosh to be the most technical & knowledgeable salesman with all the BMW series including the latest 4 series. We went back to him & just purchased a beautiful 2012 BMW. Koorosh is not only knowledgeable about the product, but he is also a very good listener and observer of his consumer's psychological desires & needs. He did not recommend or suggest anything that would be above our budget & worked within our means. He worked on behalf of us with the management & ownership of the dealership. We would recommend Koorosh highly & for all our future purchases.

leneecadotte

20 de abr. de 2014

The facility was very clean and provided refreshments and snacks for customers. Our sales specilaist was Noah Knox. He was very friendly, professional, and knowledgeable about the car we were interested in and its many features. He patiently showed us several cars telling us how one car was different from another. It was impressinve that the general manager of the dealership introduced himself and wanted to make sure that all was going well. My overall experience at BMW Concord was excellent. I will surely recommend the dealership and Noah Knox to anyone who plans to buy a BMW.LAC, Moraga, CA

Jbedbrook

19 de abr. de 2014

I was interested in buying a 4 series. Boris provided me with quality information about the vehicle during test drives and took the time to help me build the specific vehicle I wanted. Boris kept me informed as to the progress of the vehicles construction and shipping and provided friendly and quality help in intoducing me to the vehicle when it arrived. Overall this was as good as it gets for a car purchanse experience. Thank you Boris!

yuqi

17 de abr. de 2014

Ken is a very good sales, timely inform me of the content of each item I need. Good properties of the car are introduced, the function, how to use and operation. Let me very comfortable, and let me know the different set of USES, I enjoy the purchase.

jhanck

7 de abr. de 2014

I had purchased a vehicle from Boris a year ago and he had proven himself as a knowledgeable and friendly dealer. It was a no-brainer when my car was destroyed in an accident who I was going to for my next vehicle (and since I lived through it that it was going to be a BMW). Thank you Boris!

stfrancis

3 de abr. de 2014

We were not the easiest clients to convince buying and X3 and even harder because we brought our son with us who is an american car man. Ken stood his ground and pointed out why the X3 would be a great car for us and he was right. We love our X3. It was also nice that Ken remembered us from 9 months ago when we first started our search for a new car. We would definitely recommend Ken and the Concord BMW dealership.

SeanClayton

2 de abr. de 2014

Picked up my fourth BMW since 2001: All from BMW Concord. As always, I was provided with top shelf service from the moment I walked in the door and until I drove my new 528i out of the showroom. Michael previously searched for and located my car with the specific features I wanted. It was actually on a ship leaving Germany headed for a So. Cal dealership. Michael arranged a swap and within days, my car arrived in pristine condition. Michael is genuinely caring and honest man who will help you select the right car at the right price...period. Brandon's coaching with respect to all of the new whiz-bang features in general and iDrive in particular was very much appreciated and spot-on.The paperwork was fast and painless thanks to Jennifer. She got me through the transition from old lease to new, provided sound advice and we had an enjoyable conversation too. My thanks to Dario as well. He has taken good care of me since day one. Excellent cars, first-rate service, great people. I wish every business worked this way.

tergreen

1 de abr. de 2014

I originally came in to BMW Concord because I had some extra time on my hands and my 8yr old son absolutely loves BMWs. I was greeted by Boris whom I informed I wasn't really interested in buying we were just looking. He gave me no pressure and still treated us like honored guests. I didn't seat in any of the cars my son did (in almost every floor model) in the driver seat and Boris was absolutely GREAT with him and treated my son like the buyer (adjusted seat and showed him several of the car features). So making a long story short Boris's non-pressured great customer service and quiet relaxed manner lead me to trust him and continued to do business with him. I definitely am a customer that is very hard to please but Boris was still very respectful of my wants and needs. On each successive trip I took to BMW I never felt pressured nor did Boris rush me or act like he had better things to do. Boris was very confident and knowledgeable about all the features of the cars I looked at and truly has a love for BMW.Originally just came to BMW to look and waste a little with my BMW obsessed son and....... 2 weeks later (which equals about 4 trips later) I was driving off the lot in a brand new 550i. I hope BMW Concord realizes what a gem of an Employee they have in Boris Abramyan!!! Boris goes above and beyond his duties as a Client Advisor!

mpearcelaw

30 de mar. de 2014

Wendy Dahlstrom was an absolute pleasure to work with. First and foremost, she is very knowledgeable about the BMW lineup; she knows the cars better than any other BMW rep that I have met. Wendy has the unique ability to blend technical knowledge with her great personality. She was sincere, low pressure, and fun to work with. We shared a lot of smiles during our afternoon together, which made the great deal she gave me on my BMW even better :) I highly recommend Wendy and Concord BMW, a great experience all around!

nancyqc

29 de mar. de 2014

Ken was attentive, knowledgeable, and easy to work with. He made our car buying experience very positive. Yes, we would recommend working with Ken, and look forward to working with him ourselves, in the future.

dbanda1208

27 de mar. de 2014

I went there for my transmission it took all day just to diagnostic then I had to call craig back and then he told me the transmission had to be replaced so we went back to the dealer and craig started adding some numbers on a paper and didn't explain what is was adding up he just gave me a price of 7500 dollars. And then he was saying that the oil filter housing was leaking and the control arm bushing were leaking but I had that fixed already from another mechanic and he just lied all around just to get some extra money. I will not go there anymore or have my friends go there as well very poor service and the lady up front was texting and I was standing there waiting for her to help me and they almost lost my credit card and license.

mikemayer`

25 de mar. de 2014

My neighbor had purchased his BMW from JT and had a great experience so I decided to take his advise and go with him to Concord BMW. I can now agree with him- everything was explained completely to me by JT- I would come back and recommend the dealership and JT to anyone.

jackmcmurry

25 de mar. de 2014

Ken was a great client advisor; Very knowledgeable and available, but not intrusive or pushy. I felt like he gave my wife and I time to look at the used car options on our own, test drive a couple or cars, and offer us thoughts on the pros/cons of each. I strongly dislike the strong-arm tactics of many used car salesmen, but Ken didn't remotely come close to that type of behavior. He was friendly and patient with us, and came across as straightforward. I would definitely recommend him.

Jamesjr

23 de mar. de 2014

My experience with Amy is second to none. She has always been, friendly, helpful. Amy is an "Excellent" service advisor... Always taken care of her customers. Just the simple kindness of people can mean everything, this is what I see in Amy

Awebmw

21 de mar. de 2014

Tony is very friendly, approachable and knowledgeable. His obvious love of the job & of BMW vehicles is infecting. I came in just for a comparison test drive and walked out with a brand new car.

felipe_bmw650i

15 de mar. de 2014

Brian Perrigo was great to work with. He is professional and a car guy himself. I was pretty demanding on the price and he hung in there and worked with me. I would recommend this dealership and especially Brian.

Adelfm55

12 de mar. de 2014

Koorosh was wonderful . Very knowledgable , loved his presentation and all his recommendation. He loves what he does and it come across . Had a Great experience

danbeaver9

11 de mar. de 2014

This makes the third BMW I have bought from Ken and as usual it was a very good experience. Even when things don't go right at the get go he does everything he can to correct situations. I feel like he really cares about my customer experience and has my back. I trust that he isn't just telling me something I want to hear. Trust is important component to have in business relationship, and especially in the car business. Ken also has a good understanding of the integration between tech devices and the car and seems current on new changes. His understanding of BMW cars and all their features is also impressive. Buy from Ken and you will have a good experience.

AmberIdeas

9 de mar. de 2014

The dealership salesperson was very helpful and attentive in showing the car I wanted and made sure I was happy with my new car purchase.

nicollebea

9 de mar. de 2014

We just bought a new X1 from BMW of Concord and Brian Perrigo was great, as was everyone we had contact with at the dealership. We came every time with one or 2 kids (and 1 or 2 parents), and they were exceptionally patient and useful. They even let the kids play with the toys in the parts shop and we debated the car, then as we sorted through the paperwork. Their waiting room has fruit, snacks, coffee, and filtered water, and is a nice place to sit. I never felt like we were in anyone's way, which is pretty impressive for spending one weekend and two mornings there (with a toddler and preschooler). I test drove twice, and my husband also drove, and they were able to answer our questions and lead us to the right BMW for us. It is a nice dealership- low pressure and pleasant to be in. Highly recommend it.

raymond1001

4 de mar. de 2014

Haroon is a great salesman. Friendly, honest, always try his best to help me as a customer. I will sure have him as my salesman for my next BMW.

robinwu

28 de feb. de 2014

Service Advisor Amy Bilson was very helpful when I last had my BMW serviced. She has always been both responsive and pleasant to work with.

htmjr

28 de feb. de 2014

The USMC and USAF gave me the opportunity to travel the world and Germany is where I became sold on the performance, styling and dependability of BMW.. It didn't matter if I was in BMW of Honolulu, BMW of Atlanta, Chapman BMW of AZ or BMW in Launsthul Germany BMW customer service is number one.. Concord BMW and its employees, especially Joey T. and Craig B. is why I will continue our special relationship, my satisfaction matters and in this world of declining customer service Concord is worth their weight in gold............The USMC and I thank you for a job well done....Lt. H.T Mitchell jr / Watch commanderContract Officer TW & co.15th/ SF Security ForcesDeebo7331atyahoo.com

kkoelzer

27 de feb. de 2014

I have been shopping for a new X3 for several months, comparing it to Audi's Q5 and MB's GLX. I wanted to show my son what I was zeroing in on when Brian Perrigo met us in the lot. He is an exceptional sales person on so many levels-- asks the right questions, NO PRESSURE, all problem-solving. A breath of fresh air. I can't say that for other BMW sales people I've seen in action over the years. I ended up completely switching gears after I noticed a used 5-series in the show room. Within a matter of hours, I purchased the 5-series instead of the X3 for a number of reasons. Brian was engaged, patient, honest, helpful and more. He even followed me to my home 30 min away because I had forgotten my driver's license!!! How about that for service. Can't say enough about him. I understand he is new to BMW Concord. You are very lucky to have him.

montanjees

27 de feb. de 2014

Purchased an X5 early last year to find out 12 months later that the 20" run flat tires only last around 10,000 miles and require replacement for around $600 each. We were also recommended that we had an alignment and fuel injection service during our annual oil change to the tune of $550 although the car came with a 4 year/50k service warranty but these two items were not covered in that warranty package. Interesting that none of this is mentioned during the sales process when buying the car and emphasis is made on whats included and not on whats not included. Very uncomfortable with the "up-selling" process of the service department and disappointed in BMW as a company. We like the car but these hidden future costs are extremely expensive and probably will result in not buying another BMW in the future.

rahulkamdar

24 de feb. de 2014

I went in to buy a CPO BMW 3 series convertible. I was quite particular with the packages, options, color that I wanted in the CPO with the miles on the car and hence my options were limited. I essentially had scanned every BMW dealership within 150 miles of my zipcode! I finally found a car that seemed to meet my requirements at Concord (which was over 65 miles from my place) and spoke to Haroon on the phone. Haroon was by far the most courteous and helpful BMW salesman I've interacted with over the last month - and I have spoken with one too many at all dealerships. I explained my requirement and my budget to Haroon and he mentioned that he would do all he can to make it work for me and then urged me to visit.I took the drive down to Concord and I don't regret it. Haroon was excellent to work with and he had prepared the car for the test-drive when I came - doing the detailing and cleaning elaborately. He offered us a test drive by ourselves and it was great. He eventually offered a great deal that was mutually acceptable.However, I couldn't collect the vehicle since my financing company hadn't issued me the cheque and since I was very new to the US and California I didn't qualify for the BMW Financial program initially. I was eager to take the vehicle as soon as possible so Haroon helped me provide my UK/India financial documents to BMW Financial and got me a great credit program as well.Strongly recommended - I'm one of those who had done a lot of research before buying my car and I can assure you that Haroon and the team at BMW Concord are great.

MarkMag1202

23 de feb. de 2014

Ken was amazing to work with, he was Friendly, courteous, and very professional. We are first time BMW owners and our experience at this dealership was as top rated and even better than we expected from such a great brand. This dealership should be proud and feel lucky to have a client advocate, a customer representative like Ken. Thank for making our experience top shelf.

denisemurphy911

19 de feb. de 2014

Ken exceeded our expectations for a car purchase transaction. He balanced information when needed with great customer support, and good sales technic. In, Buy, Out! Took less than 3 hours and they had to detail our car. Definitely will send business his way.....

ivana2010

14 de feb. de 2014

Craig performed in an exceptional way as a Service Advisor with my BMW 328i. He was timely, knowledgeable, friendly and took extra care with both the servicing of our car and our family (we are experiencing critical health care issues with a family member). We will continue coming to BMW Concord and are grateful for service with the extra touch from Craig!

Roderik2004

13 de feb. de 2014

Joey is very friendly and he is really responsible. He has great knowledge about BMW. It is not a mistake to choose BMW... I had great experience at BMW Concord...

BLipomi

9 de feb. de 2014

I had been to several dealerships looking for a new car and expected to visit more the same day I visited BMW of Concord. However Peter greeted us at the door and got me in the car I wanted for a price I could afford. All the while he was very kind, professional and made the entire experience (which can often be grueling) a very enjoyable one. I live 90 miles away and there are 3 BMW dealers closer including one 3 miles from my house, however I'll be heading back to see Peter for my next car.

dirtykev

28 de ene. de 2014

Worked with Rob Graham and Jennifer Sims in getting a new 428i recently where they both went above and beyond to meet my expectations! Would definitely come back for my 2nd and 3rd car in the future!

reyk

23 de ene. de 2014

Boris and Gary were exceptionally helpful in making our deal for a 135i coupe happen. We were initially looking at 328i, but my wife spotted the 135i as we were walking the lot.We did 4 test drives!Boris helped us through the price negotiations and really did everything possible to make it happen. He also suggested a lower interest rate loan which we did receive.All in all these folks were super patient and helpful, with no pressure to buy.This is just the best sales experience possible!

Anushultes

22 de ene. de 2014

Excellent dealership - friendly, efficient and care about overall customer experience. Every person was friendly and helpful. Paperwork took very little time. Product genius was phenomenal.

trplbarr

6 de ene. de 2014

This was my third 3-year lease from this dealership and the experience has been consistently positive. They are extremely easy to deal with from the lease (purchase) through the service to the end of the lease. The staff in all areas is professional and bend over backward to make every contact with them painless. Tony Yuan who arranged the latest lease was easy to work with, was quick to follow up on all questions and made the transaction as smooth as possible. A really good BMW dealership experience.

asiddhu

4 de ene. de 2014

Great Service. Work quality is good and J.R. is fantastic. This is my third car from this dealership and I will be back for more.

mstattner

2 de ene. de 2014

We purchased our new car from Danny, at the end of my weeks of search for the car I really wanted. I read the review on this website as well and I agree with it 100%. We got fast, knowledgeable honest response to our concerns, and needs. Competitive pricing and great follow up. We highly recommend him.

Affi

1 de ene. de 2014

I have worked with Michael Heller in the past and will work with him again. I hope he never retires.This is the fifth BMW I have leased from BMW Concird, and my second with Michael Heller.

aaslanmd

14 de dic. de 2013

Always great service - work done right first time, on time. Great experiences with Service Advisors over the years. I was given every available discount. On the expensive side, but worth it to get loaner car, flexible service hours + NEVER have been stranded due to car break-down (2000 M5, almost 200,000 miles)! Unlike experiences with other dealerships. JR Cortez went above + beyond for me, including trim paintwork at no extra charge! Apparently, you do get what you pay for... Recommended + will go back.

Paulj5

21 de nov. de 2013

Danny has sold us about 5 or 6 Bmw's He he has always Ben honest, knowledgeable, competeive on pricing, and very helpful on the purchase and even more important the follow up.Rob Graham also helped out our latest purchase a 2010 535GT CPO. He worked with Danny on this purchase and gave us the same level of excellent service.We got a great value and really like the car. If you want a excellent value followed up with excellent service after the sale you won't go wrong with Danny or Rob.

Foziakhan

15 de nov. de 2013

Peter provided excellent customer service; he answered all of my questions to the best of his knowledge. He was friendly and approahcable. I am very satisfied with my buy; my experience went better than I expected.

mickle48

13 de nov. de 2013

Working with Rob was the best car buying experience I have ever had. He was so helpful, not pushy and so very knowledgable. My husband also said it was the best experience he had EVER had.

talk2rio

10 de nov. de 2013

We were browsing at the shop front, Mike, the client advisor approached us very politely. He is very professional and customers oriented. We were introduced and explained different options about our choices. We finally chose a particular model, however, the color we like was out. Mike helped us to search the database with all other dealers in CA and shipped that in within two days. Thank you, Mike. Keep up the good work.

Kaplan4kids

4 de nov. de 2013

I will never recommend this dealership to anyone, especially a female. The salesman didn't even know my name by the end of the deal. He treated me with distain, disrespect, and acted as if I was wasting his time and didn't care if he sold the car or not. I am an educated professional woman that runs my own business, but he was only interested in a deal when my husband came in and sat at the table. From that point on he ignored me and dealt with my husband, even though I was sitting right there and telling him whether I would or would not accept the offer presented. I bought the car - not my husband.VIP customer service??? That is a joke. I wish I had read the reviews on this site earlier, I would not have come to this BMW and waited for another used 5 series that I wanted to show up at another dealership. I have a sprained ankle and the entire 5 hours I was there I had to get up and hobble over to the other side of the dealership to get my own water. Half the time while waiting for a response on the negotiations the salesman was standing over by the water station watching TV.Furthermore, while assessing my trade-in bmw, they took the car for a test drive without asking and asking permission if they took my car off the lot. I completely understand the need to assess the vehicle, but would expect they would ask and get permission prior to leaving the lot.During the deal the salesman lied numerous times. I did my research and knew the MSRP of the vehicle. He claimed the MSRP was higher than it actually was, and totally discounted my compatibles at other BMW dealerships claiming you can't compare two vehicles. I know how you review comparibles...he was not even professional or friendly in looking at me to try and make me feel stupid like I didn't know what I was talking about. He never asked a personal question about me, my husband or 6month old child. He never made eye contact with me, and truly made me feel small and that dealing with a woman was a waste of his time.Also, after we agreed on a price (which that is the only good point) I did get a good deal on the car, I walked outside to find another salesman trying to sell the car to another couple and they were sitting in the car talking about a test drive!! Seriously.FINALLY - IF YOU DO BUY A CAR there...make sure you COMPARE the final deal sheet with the contract printed up. I FOUND SEVERAL MISTAKES ON THE FINAL CONTRACT. While the mistake was only $9 a month more a month - it was a mistake that would have cost me over $600. Makes me question the professional nature of this dealership. I do not trust their word and am taking the vehicle I bought even though it is CPO and have an independent BMW shop give the car a look over so that I can take it to other BMW dealership to fix while under full warranty before anything goes wrong with the car.DO NOT USE THIS DEALERSHIP.

viktoo

18 de sep. de 2013

Horrible!I am going to preface this with every car you purchase may eventually have a problem. So to be clear, it is not the fact that my car had multiple issues, but rather how BMW of Concord specifically choose to deal with me as their supposed "Special VIP."Only June 21st I bought a 2011 CPO BMW X5 with 28,000 miles. It was sold to me by Ken Gonsalves. His sales pitch included "we only sell low miles cars so that they don't have a problem... this is a family dealership that BMW execs were just at touring because it is one of the best... we treat you like our family." Unfortunately I should have checked yelp before trusting this man, and my experience was hardly that. Within a week the car was in the shop because Concord BMW forgot to charge the battery leading me to my first loaner car experience. In addition, I kept hearing a strange rattle whenever the engine started - thinking that was normal because a BMW Concord technician had just done the "certification exam" I am assuming would mean starting the car and a simple youtube search would have indicated that was a problem. Of course not knowing much about cars - I didn't realize this until my vanos unit blew apart 35 days after purchasing the vehicle while driving on a freeway and caused the engine to shut down. Not fun navigating a car that is loosing speed on i-80 in rush hour Berkeley traffic.The car ended up having three more engine malfunctions which frankly if the Vanos unit was caught during the inspection would have never happened. So after 3 tow trucks and only driving my car trouble free for 11 days in Aug I am happy to report BMW will buy my car back - no thanks to BMW of Concord who never helped me with the process. In addition when I was stuck on the side of the road I called Ken Gonsalves, who just 35 days prior shook my hand and told me if I ever needed anything with this BMW he was my guy - just call him and he would take care of it. The day I called him while waiting 2 hours for a tow - his initial response "Its not my car - its BMWs car you have to deal with them." When I tried to bring this to the attention of management and to express my concern that they are effectively not doing their job I got the same response from their management teams - Gary Daniels (Parts Manger) and Richard Sellers (Sales Manager). Although at least Gary admitted it is possible we missed something. Bottom line - cars break down. But when crap goes wrong, I expect every dealership to take responsibility for their share and work towards a solution rather than leaving their customers in the dark. Because of the amount of servicing I had to under go, I ended up spending a lot of time at Neillo BMW. They were incredible. So helpful, went out of their way when things were going wrong to acknowledge, apologize, provide a solution, and more importantly continually follow up. If you are considering dealing with Concord BMW, do yourself a favor - go to another dealership and save yourself 2 months of frustration.

plohuff

8 de jul. de 2013

Ken was a pleasure to work with and extremely knowledgeable about the 2014 BMW X3 that we purchased - especially all the new "tech-y" stuff. He was very patient and very responsive (whether at work or not) to any questions that we had. He made the entire purchasing process smooth and easy. This our second BMW and we will definitely be looking for Ken when it comes time to purchase our third one.

acspears

26 de jun. de 2013

I have bought a car from here (thanks Harpoon!) as well as had 2 BMW's serviced. Not a single complaint for any staff member; they go above and beyond for their clients. Timely service updates via phone or email (very convenient when working!), great inspections and all around, they genuinely care about you and your experience.

Brent Martin

16 de dic. de 2012

Haroon was OK but was the fill in sales person for Matt who was more interested in taking his vacation than getting the car right for my expectations. Nothing like spending 60+K and not getting the car you expected.

asiddhu

29 de oct. de 2012

Ken is fantastic !! This is third car we have bought from BMW Concord and worked with Ken each time. We'll be back for our next one.Thanks, Ken.

M3personMA

2 de oct. de 2012

My 335i CPO was near its end and I went in for last service to take care of few things including waste gate rattle and cricket sounding belt tensionr. Tim was very helpful and continued to push to find few phantom issues I told him about. Tim continues great service what my previous SA (Jessica who is no longer there)did. . Highly recommend Tim as service advisor. I am willing to drive 50 miles to this dealer as Sonnen is nowhere near the quality level service.

Leslie

25 de sep. de 2012

Concord BMW was everything a premium car dealer should be. Lamar, my sales rep, met me at the door, and was very courteous and personable. Of all the high end dealers we had been to, he gave me the best tour of the car before we even started it, giving me a great introduction to all the special features of the 328. Even though I started my test drive fairly late in the day, I never felt like Lamar or any of the other staff were anxious to get me out the door. They made buying the car easy, and even delivered my car to me the next day. I'm a BMW owner for life, and a Concord BMW customer for as long as I'm living in California!

danielle.burriesce

19 de sep. de 2012

I made an offer for a car and they told me they would only give me three hundred dollars off and they wouldn't go down a penny less, for a car that that is 45,000 dollars there aren't many people who want to pay that amount for a used car, you would think they would do anything to get a car sold. Being a lease return dealerships make money on them no mater what. The salesman was so unprofessional, u wouldn't thiink someone like him should be representing BMW. This is why I bought a Mercedes Instead.

ltest

25 de jun. de 2012

I bought a used/certified 2010 BMW 128i this Saturday and dealt with Wendy Dahlstrom. This was a vehicle that does not come around very often. I did my homework and had a particular list of how do I want my car to be. It was in perfect condition to start with and they took it in for a certification and detailing and after that it was spotless. Not possible to get it any better. Wendy was really great from the very start on Wednesday last week when I quoted this vehicle on the car look-up website. She had called me right away, scheduled a meeting for later that same day and gave me the test drive. Then we've spend about 3 hours negotiating and she was really pleasant, worked out a deal with me. The car I've loved at the first sight and was determined to get it and deal she made was to my satisfaction all right. She spent a couple of ours with us when we picked it up, going over every little detail and feature of the car. I could not have been happier with my experience at BMW Concord due to Wendy's professionalism and great personality. Also would like to mention Jennifer in the financial department. We went over that mountain of the paperwork fast and painlessly! She was really great in explaining available options and all. Great work guys! Highly recommended!Svetlana Test, a devoted customer and happy owner of the tiny cute BMW!

nchandha

2 de mar. de 2012

There's no doubt BMW cars always posses good quality but I'm very unhappy with the deal I got with BMW Concord. Bought a 2011 335 in early 2012. Despite the car is subjected to be obsoleted and replaced by 2012 models but I find the dealer still inflated the price to the rooftop and I'm stupid enough to buy a car without doing enough research. The sale person kept insisting it's GREAT deal!! (of course she wants to have the car sold). Anyway I consider this as my expensive lesson learned so I know what to do next time I have to deal with the dealer. I beg all new buyers to read my recommendations below so you won't make the same mistake I did and will probably be able to save 10k or even more.- Thoroughly research on the car you want on internet. Check how's the price of the car should be on websites such as Yahoo Cars, Edmunds or go to Ebay and see how people bid for the car. That way you'll get general idea what's the price range of the car. You should have the car you want in mind before going to dealer. Don't let the dealer choose it for you or give you options. You should be the one who give them options!! Remember it's buyers' market in this kind of economy!!- Don't be distracted by whatever the sale person says. Just focus on the car you want with the price range you want. If they don't give you what you want, feel free to walk away. There're plenty of choices out there. Also don't discuss your monthly payment with the seller. If you're preoccupied with monthly payment, there's chance you'll overlook the total price you pay for the car. Focus only on the car's price only!!- Don't buy any extended warrantee or any kind of warrantees. This will inflate the price even more and it's not worth the money. If the regular warrantee expires, there're plenty of BMW repair shops out there with cheap price. Although BMW claim they have free maintenance for 4 years but in reality there's almost no service during the first 4 years at all. Only a couple of simple maintenances with no major replacement and almost costs nothing. For those who like Audi or Mercedes, go ahead and buy it. Even they don't provide free maintenances but it won't be much different. Don't be trapped by BMW free maintenances. - Shop for your own finance. There're plenty of third party finance services out there who offer better APR than BMW. If possible, don't get the finance offered by any dealer because most of the time they come with high APR!! They gave me 4% rate and yet they told me it's GREAT deal. Hello? Even Bank of America is giving only 2.9% for car loan.- Buying a car online is good way to avoid direct confrontation with dealers and you're likely to have more choices and more generous offers in there. If you want to see how the car look like, go get some test drives with local dealers but don't buy from them.As for me, I'm done with BMW Concord unless they consider remaking the deal to make up what they've done to me which is very unlikely. You would feel like idiot or being betrayed after making the deal with them. I just hope they're more honest to customers in order to establish long term relationship. There're going to be a few more cars I'll buy in my lifetime but the next one won't be with BMW Concord for sure.

ekennedy

23 de ene. de 2012

I wasn't impressed by this dealership at all. We found a Subaru Impreza WRX on Autotrader at this dealership and called the sales guy to talk about the car. We spoke to Gary Boynton about it, and it sounded good and was the car we were looking for. We offered our Jeep as a trade, Gary said that they would give us $11,500 for it, which I was ok with, so he sent a purchase order to me so I could take it to the credit union to get financed. I get the check cut to pay for the car, and he requests the check be sent overnight by certified mail so that it can be deposited. I did not like this AT ALL because I was paying for a car I'd never seen. Gary explains that we would have wait for the check to be cleared before releasing the car to us, so even if we drove down there with the check right now, they WOULD NOT release the car to us. I asked Gary what happened if we got down there, and we decided we did not like the car. Gary said that they would cut us a check if that was the case.I explained it was a cashiers check, which is good as cash, but he insisted I send the check and I wait 7-10 business days before coming down, so we could wait for the check to clear. I did not like this at all, so I fork out the 50 bucks to send it over night with signature confirmation. I do not get any sort of call to confirm that they had received the check, or that they had deposited it, or that it had made it to the dealership. I can see via online tracking that its made it, but no one had called me. So I called Gary and he verified that the check had made it there, but they had not deposited it. He assures me the check will be deposited and so I wait. During this time, we have the car serviced and new brakes put on, and even have it detailed. I continually call Gary every few days, because I have not received any kind of update from him, where we were at in the deal, NOTHING. I explain to Gary that I am still maintaining the car, and Gary says that he will try to get me 12,000 for the trade (previously 11,500) so that we can hopefully walk out with $500 in our pocket. After about a week, we finally get the OK that the check had cleared and we drive from Bend, OR to BMW Concord and arrive with our car. (mind you this is about 10 hours worth of drivetime)We look at the car, its in good condition. The previous owners of the car must have had a white lab kind of dog because the detailer didn't do a terrific job and missed a bunch of hair. Gary asks for the keys to our car, so they can look at it. We test drive the Subaru and its what we want. When we get back to the dealership he immediately low balls us on the trade, saying there has been "paint work" done on the car... I've never crashed the car, nor did the owners before us crash the car, its got a clean carfax so I have no clue what he's talking about. He then says that its also the base model with a smaller motor, which I had already told him when giving him the information on the trade. Gary says that they would give us $10,000 for our Jeep. So there is now a $1,500 difference in the price of my trade from the original offer. I was expecting to walk in, sign the papers and walk out. I've already sent them the check and its cashed. Gary says he can get me $1000 but there would still be a difference of $500 which I would have to come up with.Why not have me get a bigger loan then? I asked what the $500 is for. $190 for DMV, $7 for tire tax, (Blah, blah, blah) I told Gary that I would like to take care of DMV because I would need a VIN inspection since it would be going to a different state, and I wanted to transfer my current plates since they were special plates. Gary insists on me having to do the DMV there. I tell Gary that it is $61 dollars to have the plates transferred in Oregon and my credit union had already filled out the paperwork. Gary said that he would check on it for me and leaves and comes back and no one has ANY clue about Oregon DMV paperwork, or how it works, would not let me take care of it, and so Gary insisted on paying the $190 for DMV, because it has to leave the dealership with DMV paperwork done. I try explaining to Gary that I'm trying to avoid new plates being issued for the car, because that is what is likely going to happen if I let them handle it. Then I would be stuck with another fee to transfer the plates. Gary says that I can talk to Marta about it, who handles all the paperwork.As we were filling out the paperwork, we come to the DMV section. Marta passes me the Oregon DMV form for Title and Registration. I tell Marta that my credit union has already prepared it so we can keep our plates and Marta says she still needs us to sign the new form. I asked Marta why. She said that its the form the dealership used so I show her that the form I had brought, is the same form the dealership uses. Marta was willing to take it, but still asked me to sign the new form which I simply said no to. I explained the I was already over paying for registration, so I wanted to make sure that I at least get the right plates on the car. Marta said that an outside agent from the dealership handles all the DMV paperwork, so they would verify it is the correct form and have her be in touch with me.We had to pay $482.87 out of pocket after I had already sent them a check for the car, and it had been cleared.We had the car delivered to Oregon to avoid paying sales tax. The driver, "Mo" was a sweet little 70ish year old lady and was very nice and pleasant to ride 6 hours with. She did stall my car while coming to a light because she forgot she was in a manual transmission car. Mo also raced us through a snow storm, to the point where both my wife and I felt very uncomfortable with her driving. And they didn't even fill up my car after they "delivered" it. We did leave the dealership with a full tank of gas in the morning, and Mo did stop and put $30 of gas in, but once we crossed state lines, and got to Ashland to meet the notary, we were left for 1/4 tank of gas. My thought was if I was going to be paying for the gas, could I have at least did a little sight seeing while I was down there?So once we made it to Ashland and we were waiting for our notary, to have the paper signed they drove the car to California for us, little "mo" admitted, "That was my first time driving in snow..."After we signed the form, Mo and the driver of the chase car left, and we were left with our car. We did not have any valid registration for the car. While signing the paperwork, I will admit that we acknowledged that they would not provide a temporary permit. I wish Gary, or SOMEONE at the dealership could have given us a heads up about it before leaving Oregon to come down so that I could have one lined up for once we returned on Sunday, since DMV was closed and Monday was a holiday.A week after us having the car, I checked my bank account, and noticed a payment for the car I traded in came out. I called out credit union and they told me that BMW Concord had not paid off the loan yet. So now I made a payment on a car I no longer own. VERY FRUSTRATING. I called BMW Concord and spoke with Marta again and she said that they had forgot to have me sign an authorization to pay off while doing my paperwork. She emailed me it, and I sent it back. She says that I will get the difference of the payoff amount and what they paid. I'm assuming that since they hadn't done anything with it, that I won't see any of that money back.I asked her about the DMV paperwork and told her that no one had contacted me regarding it as they promised. Once she was off the phone, Tanya Reeves from Esquire Title immediately called me. Tanya was very apologetic for the mess I was in and said that she would make sure the DMV paperwork would get taken care of, and would even over night Fed-EX it to me, so that I could do it at the DMV office here. I was very thankful to hear that, but also frustrated that I just couldn't do it from the start. A few days after the purchase we received a gift box from Gary with wine, cheese and crackers and some chocolate covered almonds. Is this what part of what that 482.87 payed for?Bottom line is that I'm still out a bunch of money (the 482 plus another 400 due to payments, trip permits, fed ex fees) and It just seems as if I was just another hole to punch on the paperwork. I did not feel like a customer, just another someone to make money off of. I feel that no one ever really took care of us, everyone was interested in the 49ers game, and no one had questions to answers and it's just been a giant mess with this dealership. I don't know if I was treated differently because I wasn't buying a BMW but I don't think I will be buying a car from here ever again... I don't recommend that you do either.

bojan79

11 de oct. de 2011

I brought my CPO '07 335i for typical waste gate rattle symptoms and for an early oil change (I do mine every 8-10k). I was greeted by Jessica who promptly put me into a loaner and followed up later in the day to confirm waste gates are indeed a problem and that they will need to keep the car for another day. When I came to pick up the car "service engine soon" light was lit, which it was not when I dropped it off. I guess during the dis-assembly something was messed up? Appears that tech probably did not do the usual post-service drive check. Ended up being post-cat O2 sensors that needed replacement. Jessica apologized for me making 40 miles drive to pick up the car that was not ready. They extended the loaner for duration of the day. By the time I finished work, car was done. This time there was no problems. Car ran great.What I also found is that they replaced leaky thrust arm bushings, which was very nice of them. Despite having to make an extra trip and taking time off work, I was really satisfied with the service. Jessica - the service adviser was professional, followed up and made the whole experience very pleasant. I highly recommend Jessica and this dealership to future customers. I plan on using them despite being 40 miles away.

newtobmw

18 de ago. de 2011

For many, many, years, I have been dreaming about getting a new Z4, and finally in August 2011, LaMar (in Sales) and Marta (in Finance) at BMW Concord made my dream a reality. I live in San Diego, CA and I searched every dealers inventory online (in CA, AZ and NM) for the specific Z4 color combination and features that I wanted. Needless to say, it took a bit of time, but I believe that you always get the BEST deal, by going directly to the dealership that already has the car (that you want) on their lot, and thats exactly what happened now. LaMar was able to match another dealers quote, and provided everything in writing. After we had a deal, I booked my flight, and BMW Concord offered a complimentary service, to have a driver pick me up, at the airport; then as you can imagine, I had a ton of fun driving my new Z4 back to SD!! When I met LaMar in person, he was exactly the same as he was on email/phone very personable, incredibly knowledgeable about the car - explaining everything thoroughly, and very patiently answering my 1001+ questions! The only negative about my entire experience, was that BMW Concords driver had unexpected delays, and was an hour late to pick me up at the airport, however the rest of my experience at Concord BMW was truly exceptional and went exactly as previously discussed. (I was very thankful too - absolutely NO high pressure sales, regarding add-on's, which I declined, during the Financing portion!) Everyone I dealt with at BMW Concord was incredibly professional, respectful of my limited time, and very helpful. I would highly recommend BMW Concord to anyone, and if you have a chance to drive your new BMW along the CA coastline. . .its truly beautiful and definitely a worthwhile trip!

netnole

13 de ago. de 2011

Former BMW owner, but actually purchased an Infiniti EX35 trade-in. Peter did a great job, friendly, knowledgeable, honest. Came up with an offer I couldn't refuse. Also, was going to run this through my credit union, their finance dept blew them away, went with them. Will def return when I return to BMW in two years to get my 335i.

marksilva

1 de ago. de 2011

LaMar lied to me about a car's options to get me visit the dealership. I made it very clear what I was looking for and not to waste my time with anything else. I drove nearly 2 hours each way to get there and find out it did not meet my specific requests! what a waste of have of a day.

Jsflinker

22 de may. de 2011

Went in to test an M series vehicle, we were told there were non available. No problem, we'll just look around anyway. We found a used M coupe in the back, went back inside and that's when the attitude started. For no reason the salesman was being rude and annoyed that we were bothering him again. Stay as far away from this dealership as possible.

slvr530iv2guha

18 de abr. de 2011

I went in to purchase a Certified 5 Series from Concord BMW. I spoke to the sales man and drove an hour and half to take a look at the car. I was made to wait for 45 mins before I went out for the test drive of a mile and was asked to return back to the dealership since there was another customer waiting. I decided to buy the car at their asking price and started filling the paperwork. I had noticed that there were couple of scratches on the car which I wanted to the dealer to take care of. After some back and forth of the sales guy with his manager I was told that they had sold the car to the other waiting customer. This was totally unethical and unprofessional. I was told that they sold the car to the other person since I was trying to negotiate on the scratches!. Amazing. I will never step into that dealership again.

wmenezes

18 de abr. de 2011

JT was very helpful in identifying my needs and offering me a few alternatives to meet my needs.Was willing to custom order if the cars in inventory did not have the features that were important to me. No time during the sales process did he get aggressive about closing the deal immediately thus giving me the time to make an informed decision. Provided me reviews of the model I was looking at and explained the unique features of some options available.Would buy from him again and recommend him to a friend.

Tony Franey

26 de mar. de 2011

It was professional, friendly, low key sales approach which I appreciate. JT gave me all of details I needed to make an informed decision. I negotiated a price that I needed to do the deal. He was great on the test drive and explained the many features of the car.

happy535i

22 de mar. de 2011

I enjoyed working with JT. We went in a few weeks earlier, not quite ready to purchase. We exchanged contact information and JT said to call him when we were ready. What I liked most was that other than sending his newsletter, he let us make the move that let to the purchase of our 535i. This was the second purchase from this dealership and have always liked the service we've received. We are enjoying our new car immensely. Thanks JT!

GFT

1 de mar. de 2011

Friendly, knowledgeable, and overall, a good sales person to work with. We visited three other BMW dealerships and were not impressed with the sales staff. Found at this dealership a great looking car, that drives beautifully and handles well. My first BMW......we'll see how it goes!

npike

21 de feb. de 2011

Very friendly and knowledgable; proficient and attempted to meet every request. Overall, a wonderful experience; I was informed as to which models would best fit my needs and was taken for a very short test drive, I came home with the car that is perfect for my needs.

sergiofanucchi

14 de feb. de 2011

My neighbor had purchased his BMW from JT and had a great experiance so I decided to take his advise and go with him to Concord BMW. I can now agree with him- everything was explained completely to me by JT- I would come back and recomend the dealership and JT to anyone.

babbeo

5 de feb. de 2011

In January 2010 I purchased a 2008 528i with 16,000 miles with manual transmission. The car had almost 2 years left of the manufacture warranty and it was certified. I was looking for a 5 series, manual transmission and low mileage and I was happy to find the car I wanted. Overall the car overall was fine, but after 4 months I started to have problems with the battery, every 2 weeks the battery was almost dead. I talked several time with the sales person Mr. Bias about replacing the battery and I got no help. Finally in December 2010 I purchased a new battery. BMW of North America refused to pay for the new battery I was forced to buy in order to replace the defective battery under warranty. I sent a copy of the purchase receipt to BMW Concord with the request of a refund for an item which was under warranty. As I expected BMW Concord didn't even bother to reply to my request. I live in Santa Monica, CA and I was ready to travel 400 miles to buy a new car from this dealership but I won't, obviously they have no idea how to keep customers happy. I have driven BMWs for many years, and I have to say that on paper BMW advertises their cars warranty as the best warranty on earth, but as soon as anyone needs them to pay for something under warranty ARROGANTLY they turn the other way including BMW Concord.Glad I found a great dealership in Southern California which value their customers, it's Center BMW in Sherman Oaks, CA.

youngd

5 de feb. de 2011

J.T. and Margo (finance) were very professional and friendly: committed to our best interests (we felt) more than just the deal. Not pushy. Gave good explanations. We had to special order our car, and that process was easy. An excellent experience from the customer point of view.

bmw_shopping

18 de ene. de 2011

Placed an order/deposit on a new car with options I wanted. Waited for a month, 3 days before scheduled delivery they called me stating my order was canceled. I got some pathetic excuses along the lines of new management canceling deals made during the holidays. Very disappointing, wouldn't recommend this dealership to anyone.

RealPro100

3 de dic. de 2010

High marks for J.T. Zory. He was very helpful and professional throughout my purchasing experience. Very easy to deal with. Negotiated fairly and delivered. He came in on his day off to conclude our transaction. Can you ask for more? A very nice guy too.

MariaG.

2 de dic. de 2010

Concord BMW has restored our faith in BMW. I had been going to Pleasanton BMW for the past 5 years and always felt like a number, very impersonal service. At Concord BMW, the staff that I dealt with made me feel like a valued customer from the minute I drove up to the service lane. Even though Concord is farther, I will continue to have service there.

CALIEAGLE04

18 de oct. de 2010

MY EXPERIENCE AT BMW CONCORD WAS GREAT. JT DID AN AWESOME JOB AT HELPING ME FIND THE RIGHT CAR AT THE RIGHT PRICE, HE ANSWERED ALL MY QUESTIONS AND WAS NOT PUSHY AT ALL. I WOULD DEFINITELY RECOMMEND BMW CONCORD TO ANYONE AND SPECIFICALLY TO WORK WITH JT.

EarlthePearl

13 de oct. de 2010

This was my first purchase at BMW Concord. After a few minutes browsing cars in the lot, J.T came out and introduced himself. He was very down to earth and very pleasant. Very knowledgeable. No pressure whatsoever. Showed us every option in the lot. Did not try to point us to a higher priced model. Actually suggested the lower priced model (less powerful engine) as being the best bet for us. Tried to ascertain our needs and point us in the right direction. Picked out a beautiful red 128i which drove like a dream. Finishing the deal was again easy and without pressure. I got a fair price for the trade in and the car. Financing was also very pleasant with Marta. Would definitely use BMW Concord and J. T. the next time I need a car. On the other hand, I expect to be driving this beauty for a long long time.

wineyone

7 de oct. de 2010

J,T is a great human being to deal with-answers questions, will do whatever it takes to make the customer happy and answering wany questions you may have. I highly recommend dealing with J.T, just like the "good old days" when customer service was an art.

lastochka77

4 de oct. de 2010

Great assistance and service! Had the exact car I wanted and drove it off the lot in under 2 hours. JT even drove my old car to my place himself since no driver was available that day (Sunday) so that I wouldn't be troubled with it during the week.

dommer252

29 de sep. de 2010

JT is a FANTASTIC salesman! very helpful and patient with me and my wife. He was helpful in identifying the series BMW we wanted and was helpful in offering options we wanted on our BMW. I recommend him to anyone who is interested in purchasing a BMW.

seisenberg

17 de sep. de 2010

I recently purchased a car from JT. Although I took a long time to make up my mind JT was very friendly and helpful each time I came back. He spent a lot of time with me and my son and explained the different features of the cars, and the different pricing options. He made a complex decision seem very easy. I would definitely recommend him to others and hope to work with him again in 3 years when my lease is up.

decoywest

28 de ago. de 2010

I have owned three M3 vehicles. All of them have been services at BMW Concord. I havealways with Tim Renner. All of my experience with Tim and the service department havebeen outstanding. The vehicles have always been serviced as requested. I do not haveany complaints.

BrandtSeverson

7 de ago. de 2010

Fantastic buying experience, and a caring group of people. JT was terrific, and Marta in finance was also great. For a last minute purchase, I could not have asked for anything more. I love the car i bought and would recommend BMW of Concord to anyone.

blindfour

5 de ago. de 2010

This is the second European Delivery where we have used Danny as our sales person. He is courteous, friendly, a straight shooter, and always answers any correspondence or phone calls promptly. I have recommended his service to several friends over the last three years and will continue to do so.Thanks,Nels and Sandra Larsen

baily7

4 de ago. de 2010

This was my first new car purchase at Concord BMW. Overall, I was pleasantly surprised with the experience. JT Zory was professional,respectful and straight forward.I would definitely purchase another car from JT, and would refer other people to him.

adellepb

23 de jul. de 2010

JT Zory was very professional during our experience with buying our 1st BMW. He did not haggle as promised and gave us a fair deal on the vehicle. He was very knowledgeable and very pleasant with us.I would recommend our friends to him should they purchase a BMW in the future.

lfgomez

19 de jul. de 2010

Was not expecting to have my end of lease issue resolved within this visit. Exceeded my expectations by providing excellent service, presenting several alternatives, and guiding me through the end of lease process. Ended up driving home on a new car with all the features I was looking for a good price.

LISA FOSTER

3 de jul. de 2010

FROM THE MOMENT J.T. MADE CONTACT WITH ME HE MADE ME FEEL LIKE A VALUED CUSTOMER. HE WAS PATIENT AND VERY INFORMATIVE, HE MADE ME TRUST HIM AND HIS EASY MANNER MADE ME SO COMFORTABLE I WANTED TO GIVE HIM MY BUSINESS. I ONLY CAME TO LOOK INSTEAD I LEFT WITH A CAR BECASE OF HIS ZEST TO HELP ME FIND JUST WHAT I WANTED. I WOULD RECOMMEND ANYONE I KNOW TO COME TO CONCORD BMW AND LOOK HIM UP, NOT ONLY THAT THE WHOLE EXPERIENCE WAS POSITIVE AND EASY. THE YOUNG WOMAN IN THE FINANCE DEPARTMENT WHO COMPLETED MY PAPER WORK WAS ALSO A JEWEL, ITS IMPORTANT TO HAVE SOMEONE THAT TAKES THEIR TIME AND ANSWER QUESTIONS, EXPLAIN THOROUGHLY EVERY PAGE, ANSWERED EVERY QUESTION.IN OTHER WORDS THEY BOTH MADE THIS AS PAINLESS AS POSSIBLE THAT'S WHAT I WANTED AND NEEDED. SOMEONE ALSO CALLED TO DO A FOLLOW UP. ITS IMPORTANT WHEN DOING BUSINESS WITH SOME TO HAVE AND ALL AROUND GREAT EXPERIENCE I DID.

tammylynnoleary

9 de jun. de 2010

I recently purchased a BMW Z4 350i from Concord BMW in California. The whole experience was wonderful. My Sales Advisor, Peter Stoumbos, was courteous, friendly, and professional. He was extremely knowledgeable about both BMWs as a whole, and the car I ultimately purchased, a new BMW Z4 350i convertible. I found Peter to be approachable, amicable, and very patient with a myriad of questions I asked. He was both excited and proud to represent both BMW and BMW Concord. Peter was proficient in his knowledge about the various models, and was easily able to show me the important details of the car I bought. The negotiation process was fair and equitable. The car was given to me in perfect condition, and Peter took care to make sure I understood all of the intricacies of my car. I would like to thank both Concord BMW and Peter Stoumbos for helping me to purchase a car that is right for me and that I truly enjoy. I appreciate that both BMW Concord's staff and Peter took the time to make me glad that I walked in the doors of BMW Concord and drove out in a car that I love. Sincerely, T. OLeary

Chandik

8 de jun. de 2010

I went to the Mini Cooper web site where I reviewed the various models and familiarized myself with the various options available. I then went to Edmunds.com and Kelly Blue book for pricing information and dealer recommendations. Edmunds sent out an e-mail with my specifications to various dealers in a 500 mile radius of where I live. Danny Andrade from BMW Concord sent me a short message stating that he had some Minis in which I might be interested. That started a very interesting and productive exchange of views and options. Danny was always courteous and fantastically prompt in his replies, even when I was a little obnoxious; he kept his cool. In short he provided me with all the information I requested, even sent pictures, and offered helpful suggestions. When we finally got down to a car that was CLOSE but not exactly what I had in mind, he smoothed out the differences, truthfully acknowledged the missing features I wanted and honestly explained the additional features which I DIDN'T WANT but which my wife loved and two months later still loves (It's her car. I just bought it.) When we finally agreed on the outline of a possible deal, my wife and I went to Concord for a test drive. Everything was as Danny had described. There were no hassles and no surprises. Basically, we couldn't think of a reason NOT to buy the car (although I don't part with $32K easily). P.S. The whole thing took about two weeks and the deal was done before I started getting messages from other dealers.Ron Chandik

sge92

5 de jun. de 2010

The sales people were friendly, knowledgeable, and were great to deal with, especially JT Zory. This was my first time buying a BMW and it was a wonderful experience because of the my salesman and the staff at Concord BMW. They were very welcoming and accommodating while maintaining a very professional attitude that one would expect from such a highly rated dealership. From first stepping onto the dealership to driving off with my new car, I was satisfied throughout the whole process. I would recommend this dealership, and JT Zory especially, to anyone interested in buying a BMW.

codey

1 de jun. de 2010

I was stranded and in need of 4 new tires (after 1 started to split on the freeway). Tim Renner was extremely helpful, not only taking care of my veh (330CI) but arranged for an immed loaner so I could get back to work. The price was excellent too!! I am now a dedicated Concord BMW client!!

jscotyd

1 de jun. de 2010

Shane is very friendly and informative. Shane is knowledgeable about the recommended service schedule and explains everything indepth. I appreciate his knowledge and feel he represents not only Concord BMW but also the BMW brand with respect, integrity, and honesty.

wmartindale

1 de jun. de 2010

BMW Concord has been stellar with their service since I purchased my BMW in 08'. I have been able to schedule a loaner car on each of my services which has been extremely helpful. Thanks Tim!

cheller693

30 de may. de 2010

Shane was a pleasure to work with. I brought in my BMW X5 in for some brake repairs. He gave me a fair price and he is very professional. I Will recommend him to all of the BMW owners I know.. I will continue to bring my vehicle to this dealership. Thank you!!!!

Kim Morgan

29 de may. de 2010

This is my 3rd car from BMW Concord. Need I say more. The first car was back in1973-74 when we got the Bavaria. It lasted 15 years before it got rear-ended on the405 in LA. Then I bought a 325i from Micahel Heller in 2001 and when it got rear-ended with 290,000 miles and totaled I needed a new car.This answers customer servive,quality,friendliness, experience...and finally price, as I think I got a great deal from JT. My neighbor is looking for a new car and I will recommend JT to her.

akrisesp

28 de may. de 2010

Shane and Amy as well as all the staff at Concord BMW took care of me and my car. They really ensure that I am taken care of and the service to my car is done right the first time. I live in San Francisco and drive past at least 3 BMW dealerships and drive 30 plus miles to Concord where Shane and Amy are. It's well worth the drive, time, traffic and energy to go all the way out there to make sure my 2006 BMW M5 gets the service it needs. They always greet me with a smile and are very pleasant! The dealer provides services and completes it in time as promised. I absolutely recommend this dealership to anyone who wants their BMW serviced.

bdarden

27 de may. de 2010

Words cannot truly express how I love the Customer Service at Concord BMW but I'll give it a try!! My experience with the Service Department has been nothing less than exquisite. Specifically, Shane Garner, a Service Consultant, has made each visit for regualar maintenance a joy! Shane is always welcoming, cheerful, knowledgable and always rises above and beyond the call of duty. He denotes every attribute of a true customer service professional. Any issue, concern was always addressed immediately and with the best outcome. In addition, the service team is always on top of their game when it comes to handling maintenance. Always repairing the issues at hand, the service team goes above and beyond by suggesting possible preventive maintenance. By doing so, I am always kept abreast of the true condition of my vehicle. Their expertise is priceless. This service in addition to the service provided by Shane Garner truly makes Concord BMW #1 in my book! THANKS AGAIN CONCORD BMW!!

whooguy

27 de may. de 2010

This has been one of the best service experiences my partner and I have ever had. We owned an Acura, Honda, 2 Land Rovers and now 2 BMW's. This is easily the best experience of all of those. From the friendliness and lack of attitude to the willingness to make you satisfied. We've experienced several minor issues with the cars and the service given by Amy and Tim has been nothing short of TOP NOTCH.If you have a BMW in the San Francisco Bay Area you must get your car serviced here!

themasons

26 de may. de 2010

Tim Renner was/is outstanding. I have been using BMW Concord for the last 7 years and I have refered several individuals to BMW Concord based soley on Mr. Renner's awesome service over the time period. I will continue to refer people to BMW Concord.

aamurdock

26 de may. de 2010

Brought my car in for an inspection and Tim was great in explaining what was included and also what was recommended. Also, the shuttle service to the BART station was prompt. Tim also called to let me know what they had found that needed to be done (engine belts and brakes) and the price of replacing each. He also recommended what could wait and what shouldn't wait to get repaied. After the work was done, Tim called again to let me know the car was ready and how late they were open to pick up the car.

awelborn

26 de may. de 2010

Everything was great, quick and professional as far as customer service goes. However, the detailing job could have been better as I did find some parts that were left not completely clean such as dust in the air vents and scum residue left on the wood of the dash. Additionally, the the times could have been cleaned better. However, BMW Concord gladly replaced an interior panel for me that had some paint wearing off which was nearly worth the discounted cost of the detailing service. Tim Renner who oversaw the detailing was extremely professional in helping me out along the process and JR was very friendly and reassured me that I was making a good investment in detailing my car at BMW Concord. They certainly give BMW Concord a good reputation. Overall, the overall experience is definitely deserving of a 5/5. However, next time I get my car detailed, I will be sure to point out the specifics of what I felt needed specific attention in the vehicle before leaving it at the dealership.

mrupan

25 de may. de 2010

Tim always provides excellent information and professional service - we highly recommend him! He is thorough and detailed with his analysis and provides quality recommendations for service. We really appreciate his attention to detail on our BMWs and would not go anywhere else for service.

Martinucci

24 de may. de 2010

Shane is consistently awesome, demonstrating competence, concern and good communication skills. It is his integrity and reliable commitment to clients that keeps my family coming to Concord BMW for purchase and service needs. I recommend him highly!

thefitter

21 de may. de 2010

Once again Shane demonstrates why he is the premier service representative at Concord BMW. He's courteous, articulate and professional. On top of that he's a rare service adviser that has true technical knowledge, not someone regurgitating a pre-formed menu to the customer. Shane would be an ideal candidate for Service Manager when Vicki moves up and that position becomes available. Highly recommend.

deannamorris

20 de may. de 2010

I went in for Service and Shane was very helpful, making sure that I had my car serviced properly and efficiently. He called me to let me know my car was complete and what was done, than made recommenadtions with prices for me to make a decision. I really appreciate his help. Also, Shuttle Service was prompt and the drivers were friendly.

gkurio

20 de may. de 2010

Service has been consistently top notch, very thoughtful and thorough. Shane and Tim have seen to every need and anticipated many issues. Staff has been courteous and professional. I particularly like the efficient, early drop off and have made use of the shuttle as well and never had to wait for pick up. Excellent all around!

candices

20 de may. de 2010

The atmosphere is great and inviting. The people are treated with warm smiles and respect. They go out of their way to make people feel comfortable. I had to bring my two children (toddlers) to the service dept. but did not have to worry about the usual service dept. environment because BMW Concord is clean and safe. I have been going there for over 5 years now but they always manage to impress me with at least one thing new.

Paying2Much

20 de may. de 2010

BMW745Li serviced at dealership since new 2003 -- relatively low 65000 miles now in 2010. Service has always been excellent at Concord BMW, and Tim is most courteous and professional with the car delivered when promised -- which is good, because the maintenance costs (parts and service) for BMW once out of warranty are breathtaking.

gregrealtor1

19 de may. de 2010

When it comes to service for my 745LI, Concord BMW and Shane Garner are the best in the business! Shane is number one in my book. When my car had difficulty, Shane and his mechanics solved the problems and made me very happy. I would highly recommend Shane and his team. Sincerely, Greg Allen Re/Max Real Estate 510-912-4242

barbaramiller4

19 de may. de 2010

We have used this dealership since 1984, always purchasing new cars. They have provided us with outstanding work, both on Service maintenance and Sales. Shane Garner has been our Service Represenative since he began work at Concord. He is courteous and outstanding in his endeavor to provide accurate and inclusive service. We praise his ability to ably serve his customers! He is polite and makes sure all service work is completed accurately. He is an asset to the dealership at Concord BMW, and the dealership is lucky to have him represent them! Barbara and John Miller

kirktpt

19 de may. de 2010

Tim Renner is my favorite Service Advisor at BMW Concord. I have been making service appointments there for six years and Tim is always professional, prompt, and courteous. His advice and recommendations are always solid, and I never feel like I am being "taken for a ride." I would recommend Tim highly to any BMW customer.

kkanagaki

19 de may. de 2010

From the moment I arrived at BMW Concord, J.T. Zory provided exceptional service to me. He asked me to tell him exactly what car I was looking for and then spent the time locating it. And after locating the car, he explained my options (finance vs. lease). He is friendly, professional, and pleasant to work with.

rmiranda

18 de may. de 2010

The service personnel were very attentive from the time I arrived to the time I left. My loaner car was ready as promised and the time to check in my vehicle was minimal. Tim Renner was very polite and professional. He answered all my questions and made sure my car was cleaned and ready as promised.

JasonMaddox

18 de may. de 2010

Awesome Customer Service!!I'm giving this rating because I have been to many BMW dealerships and this one stands out above the rest in customer care and service. I always feel like I come first. I would recommend BMW concord to anyone interested in buying a BMW, this of course after I convince them that BMW is the best car ever! :)Thanks to Shane Garner for being amazing.

casso

18 de may. de 2010

The BMW dealership has always been very helpful and friendly. They are very professional and everything runs very smoothly. Tim Renner is an excellant employee and I am very pleased that I bought a preowned 328i BMW from them. Very classy dealership.Thank you,Jo Ann Casso

smoran

18 de may. de 2010

Tim said it should only take 1 1/2 - 2 hours so I waited at the dealership rather than taking the shuttle. And it did only take 1 1/2 hours as promised! It will not submit without at least 250 characters, so I am going to repeat myself here - Tim said it should only take 1 1/2 - 2 hours so I waited at the dealership rather than taking the shuttle. And it did only take 1 1/2 hours as promised!

Tmtonsager

17 de may. de 2010

Tim Renner knows his customers very well. He knew me by name on my second time in for service. He always keeps me up to date with the progress of my car. His customer service is impecable and has ALWAYS gone out of his way to put me in to a loaner car when they need to keep my car overnight.

z4tripin

17 de may. de 2010

My M Coupe is a pretty special car, a little over 1800 were shipped to North America. This is not your 4 door BMW sedan. After a negative experience with the local dealer there is no way I'd go back to experience more negativity. I needed to find a new dealership. I asked a couple of business associates who owned BMW's who maintained their cars. One of my business associates recommended Concord BMW as an alternative dealer. A very friendly staff arranged a service appointment the next Monday and provided a loaner car for the day as well. Later that afternoon I got a call from Shane reporting that the car was finished. Also in addition to the maintenance service a leaking power steering hose was replaced under warranty. I arrived to pick up the car. Shane greeted me and thanked me for my business. I asked a few questions while I waited for the car to be brought up. It's been about 3 weeks since my visit. I'm happy to report the maintenance service made a difference, the car runs great! I am definitely satisfied with the Concord BMW Team. Thank You.

ericj

17 de may. de 2010

Perhaps it is just me, but I have found dealership services pretty average.The warrant repair works are seriously regulated by BMW NA. If there is no apparent code, there is very little the dealer can do for you, even if your car experiences some intermittent issues. Oh, well... They tried.

vijayvyas

17 de may. de 2010

This was my first time buying a bimmer and Danny made it so easy for me. I had a Civic that I wanted to trade in and Danny made sure I got a good deal on that. He was fast, efficient, and friendly. I had done my research on BMW, so I can say for sure that he has total knowledge about the cars. Even though I'm from San Jose, I would definitely recommend my friends to talk to Danny before buying elsewhere!

mary358

16 de may. de 2010

Having been a customer for over 25 yrs. and on my 6th Beamer, I have had good experience with several individuals at this dealership, but Shane stands out exceptionally above the rest. I schedule my appts. only when he is available. He has gained my trust and confidence. He takes a personal interest like it was his own car requiring servicing. He's an excellent listner. I observed the same treatment he provides to other customers, he makes each of us feel special. Besides this personalize treatment, he's up to date with the newest technology & gives good solid advice to us i.e. the air bag light illuminated and I ignored relying on my good defensive driving behavior. Shane explained that it would be detrimental to me as it was not just a computer glize, but the air bag itself had a malfunction. As stated,I trust him and authorized the repair. On ocassions, I've been late to my appts. and he is very gracious and does not make me feel guilty. On another visit, I had to towed my beamer in due to water pump. Shane knows my need to have a BMW loaner and can't drive any other make because of my height (under 4'10"), he arranged to have one available for me. He takes really good care of me and my car. Thank you for giving me this opportunity to share the outstanding and excellent service I receive consistently from Shane. Wishing Shane & BMW Concord continuous success and good health:)Mary Chiu

krz-ant

15 de may. de 2010

from when i baught the car about an year ago to now. Everyone I have dealt with from the salesperson to the person that gives me a ride to and from the dealership when my car is being serviced. Has be coordial, knowlagble and and very forth coming in all my dealings with this dealership. I highly recommend BMW of Concord. The person that i deal the most with, my service rep. (Tim Renner) i would highly recommend very proffesional and friendly.

ricky.v.wells

14 de may. de 2010

Well let me start right off by saying that this car purchse at Concord BMW was BEST experience I ever encounter! I've been working in Contracting in the Military for the past 23yrs, and I've been exposed to all kinds of sales reps all over the country. So when I say, I know what it feel like to hear a high pressure sales pitch..I DO! Because right from the initial meetings Mr. Andrade made me feel as if I was a returning customer, and he was really just excited to say hello. When actually, I was there to maybe test drive and buy a car. This was my fourth BMW I've purchase in the past 12 yrs, and I never met a sales person that was so energetic and enthusiatic to give me a test drive with little to no pressure buy! He new all the BMW cars from inside and out, and was very eager meet all my expectations, and for the record he met all my requirement and some addition ones I didn't consider. And with all that being said "Danny Andrade" has set the bar to a very high in the standards of car sales in my family, and has surpassed all my previous good experiences at car dealerships. My Next BMW purchase will definetyly go through my man Danny!! Thanks again Danny!CWO Ricky Von WellsU.S. Coast Guard

LisaNoble

14 de may. de 2010

They run a first class operation and I highly recommend them for quality maintenance and repair services, and the highest customer service I have ever encountered. They diagnosed several problems in my car when I came in for a routine inspection, and were able to fix them for me on the same day. They were very responsive to my tight schedule, and worked with me to get everything done. I would not service my car at any other location. I am a very satisfied customer and have been going to this dealer for several years for new cars and service.

Paula A

14 de may. de 2010

Tim Renner is very professional and communicates quite well in regards to assisting me when it is time to service my auto and explaining the process of the service provided He is thorough and always calls to update me with the progress of the service. My car is serviced well and in an appropriate amount of time and I am always pleased to pick it up and see that it has been washed and cleaned. All of the BMW workers that I have encountered at concord BMW are courteous and friendly. Overall BMW Concord, CA deserves the highest rating.

chingwen

12 de may. de 2010

I brought my car in for service and had a great experience. It was very convenient that they offer shuttle service, and drove me to work and then pick me up from work. Tim was great. He is professional and honest. He took care of all my questions and problems about the car.

Sttngboy

12 de may. de 2010

This is the best dealership we have ever dealt with for service. We currently live in the middle of Sacramento and Concord. We choose to go to Concord BMW because of the service. We bought our car from another dealer and stopped by to ask some questions, because the previous owner of our car had some service performed there. They treated us as if we had bought the car from Concord BMW. They have always been courteous. They have provided us a loaner car any time we have requested one. The have even come and picked up our car and dropped off a loaner for us, due to extenuating circumstances. Our Service Advisor Shane has always been helpful and informative. He has always fulfilled and promises he has made and if there was an issue beyond his control, he always called and let us know what was going on. I do strongly recommend this dealership. We will continue to only take our BMW there and only there,

Kendra T

12 de may. de 2010

I absolutely love having my car serviced at BMW Concord Service Center. All the staff is very friendly and efficient and they make the experience a fairly pleasant one. I like the consistency of the same Service Rep each time I come in and always feel that I am receiving the the best in customer service.

Mariusj

12 de may. de 2010

I brought my BMW in for two services due and a "Jolt and pulling away" problem when the engine was cold. Both the services and the problem were resolved within a day and my car runs better than ever. This is reason one why I will return to BMW of Concord for things related to BMW. Reason two is the professional and friendly attention I received from Tim Renner and the crew.Thanks BMW of ConcordMarius Johnston

Janet Low

12 de may. de 2010

I purchased the car from the dealership 5 years ago and I hve experieced excellent service. The people are very friendly and courteous and the warranty package is like no other; the car runs like it did the day I bought it. Tim and his crew do a good job in keeping my car running like it should.Janet Low

parisakhazei

12 de may. de 2010

I continue to buy from Concord BMW because the exceptional service I receive. Their service is always first class and my advisor always goes over and beyond to enhance my service experience. I would most definitely recommend Concord BMW to my friends and family.

kpahal

11 de may. de 2010

Tim and staff were awesome! This was my first time bringing my car in for service and the customer service and quality of work was outstanding. Tim was able to answer all my questions and only offered the services I needed at the time. Tim also recommended when I should bring in my car for the next service and provided detail descriptions on the work completed. The greeter, courtesy shuttle driver and cashier were all professional and also provided great customer service.

scotte

8 de may. de 2010

I have been to this dealership many times over the past 6 months since purchasing a 2001 330i (not at this dealership), to have all types of different things fixed on my vehicle. I must say that this is the only car dealership I have ever looked forward to going to, despite the fact that it is a bit of a drive from where I reside. Shane Garner has always been professional, respectful, and friendly in each visit I have made. I could not ask for more from a dealership or a service professional.

vto

7 de may. de 2010

LaMar was straight forward on pricing. Very simple deal just over the phone. Great experience! The car was ready as told. I like the my car ready inside the dealership. People are friendly. I will buy again in their dealership and recommend to my friends.

CMRealtor

6 de may. de 2010

I have worked with Shane Garner for a number of years dealing with the (few) service issues of my X-3. He is a pleasure to work with, is a consummate professional and seems to have an incredible knowledge about all BMW's. Shane absolutely excels in customer service; he is friendly, patient and always gives me as much time as I need even if I have a mundane question about my vehicle. He always calls me during the day of service to keep me apprised of the progress of my car during the service visit. BMW of Concord is the first and only car dealership that I have actually looked forward to doing business with and that is in large part due to the excellent people who work there. I will definitely buy my next BMW there.

dick_nissen

6 de may. de 2010

Tim did an excellent job. Took care of every issue with the vehicle. He is very professional. I asked for an estimate on tires and found it attached to my service order. The only small complaint I have is that the car wash was poor this time. Wheels were left with a lot of dirt on them.d

dgott

6 de may. de 2010

Shane was a pleasure to work with. He called me to update me on my car's status and even help me with some local directions for shopping I wanted to do. I appreciate the level of detail that is always explained to me before and after service. Shane not only does that, but he also informs me of other details in the BMW world. I look forward to being well taken care of at BMW Concord again.

Shellie

6 de may. de 2010

I am responding to this because I have had the most professional and satisfactory service via Shane Garner of Concord BMW. He always addresses all of my concerns and takes excellent care of me and my car. i have been bringing my car to Shane for 7 years and everytime I am treated beautifully.

tleex02

6 de may. de 2010

I had taken in my BMW X-5 for service and to address some electrical issues.Shane Garner the service consultant assisted me and made sure that all my issues were addressed. Professional, thorough and quality service. This is the only place I will take my car. Based on my experience I know the work will get done right.

nbsmith777

6 de may. de 2010

Recently, I had the experience of taking my 2004 BMW 530I for service. I was a wonderful experience. I was treated very well and verything was explained in detailed of what was going to take place with the service of my vehicle. I was given a history of what service would need to take place in the future. It meant a lot to me to have this kind of thoughtfulness. When I go to have my car service I have had caution about whether I am being told the truth. I did not have this cncern with Tim.

nharting

5 de may. de 2010

Treated very well by Peter from the moment I called about a used Mini listed on Auto Trader (I think that was the site). I had concerns going to a BMW dealership as to how I would be treated since I definitely was pulling up in an old Chevrolet, but those concerns were doused immediately. Peter treated us with respect, and my wife and I always felt like we were a priority even though we weren't buying a $50k car. That's when you know customer service is good. Plus Peter stayed late to make sure our deal was done, and even went back inside to make sure my floormats were ordered.Thanks!

Darkhan

4 de may. de 2010

I have owned and driven BMWs for over twenty years, I take extreme pride in my vehicle(s). That same pride as well as dedication to excellent service is always on display by Jason Ruscher and his entire team at BMW Concord. Jason.I highly recommend BMW Concord.Stan Flemister

Noemimi

30 de abr. de 2010

I had been looking for a Mini that fit my needs, and I had gone to this dealership as well as East Bay Mini. East Bay Mini was also very friendly, but I felt as if they were being nice and saying what I wanted to hear as opposed to the truth. Jason was very honest and upfront about everything. He did not try to sell me additional features, etc. because he knew I was clear about what I wanted and did not want. There was no bargaining involved since I got my Mini as a "manager's special," so I did not feel as if I was being hassled. Even after my car was purchased, Jason helped me with a few manufacturing details that were missing in my Mini. Overall experience was great and quick.

Rhuskins

30 de abr. de 2010

I purchased a vehicle from BMW Concord today and had the pleasure of working with Peter Stoumbos throughout the process. Peter's forthcoming personality and customer service focus took the hassle and anxiety out of purchasing a vehicle. Peter was attentive to my vehicle needs and was able to assist my husband and I through every step of the purchasing process. He explained things in layman terms as well as listened to our needs, both from a financial perspective and a vehicle "wanted features" point of view. Bottom line Peter represents BMW very well and takes the hassle out of car shopping and buying! BMW in my opinion stands for high performance, excellence, and class...Peter embodies these characteristics!

helencheung

30 de abr. de 2010

I was very pleased with my recent service experience. I brought my car in for an oil change and Tim Renner was my service advisor. I found Tim to be courteous, helpful, and knowledgable. My car was ready as promised. I plan to return to Concord BMW in the future.

kepehunt

29 de abr. de 2010

Tim Renner was very helpful with my old 1989 BMW. The news wasn't good that it needed soooo... much work, Tim helped us through a difficult decision to not work on it because it's beyond needing just a little work. Thanks Tim for not presuring us, and letting us make the decision of what was best for our situation. Even though it didn't benefit BMW

mexicoya

29 de abr. de 2010

As a first time owner of a BMW, it was a very hassle-free experience at my local BMW dealership for maintenance. I had no appointment scheduled and was still assisted and met Tim Renner in a matter of 10 mintues. Mr. Renner was very helpful in what the car needed and was in contact with me throughout the day. I would definitely take my car to Mr. Renner for service and advice in the future! Thanks for your assistance!

lsmith39

28 de abr. de 2010

Unexpected service requirement on a Saturday. Tim called early in the AM that he was the Customer Contact and would be in touch with me shortly on Maintenance. Received call as stated and my car was ready on time. And as always with BMW Concord I got a chauffered ride from Danville to Concord and my car was delivered very clean and shiny.

fst2010

28 de abr. de 2010

Tim provided the best experience I've had going to a dealership for service. Tim/Concord BMW accomodated the day I requested, the car was ready when promised and ALL service items were completed as promised...it was a pleasurable experience. I highly recommend him and Concord BMW.

nahteo1

28 de abr. de 2010

All the employees I interacted with at BMW Concord were courteous, very professional and friendly. This is the second BMW that I've bought from Danny Andrade, my sales guy at BMW Concord. He makes the sales process as easy as possible. This dealership provides the best price - and I definitely look around - that you can get in the Bay Area. Danny's very upfront when answering all my questions and works hard to get me the car I want with the specific packages in mind. We even custom-ordered my first car that I bought from him.I filled out all the necessary paperwork beforehand so when the day came to pick up my car, I just had to sign the papers and my car was ready to go. The finance guy, Scott Wilson, was extremely professional and friendly. At any rate, I would highly recommend BMW Concord and Danny Andrade.

teddib

28 de abr. de 2010

My service advisor, Andrew Northrop, always "listens" to me and asks questions to ensure that he fully understands my problems. He also asks questions of me about other issues. Appointments are timely; customer service is a focus of everyone; I am provided updates on the repair status; and the car is ready when promised. This is not the closest dealership for me but I have used them for many years because of their customer service, quality of work, friendliness of the team, and willingness to provide service regardless of the dollar amount of the repair.

jycnapa

27 de abr. de 2010

We had a wonderful sales experience with BMW Concord. Our salesman JT Zory was friendly, helpful, and enthusiastic without being pushy. This was the first time we've bought a car at this dealership, although we have had other cars serviced there before. Our service experiences were also excellent, so when it came time to buy a new car we gave them a go, and were not disappointed.

yayati

26 de abr. de 2010

The buying experience at BMW concord was really pleasing especially with Danny. Danny has been instrumental in getting the deal done and sticking to the promise of service and price. I contacted Danny with an email and discussed the details. After landing in the showroom, it was pleasantly simple and no questions asked. The promise was kept and no added price was asked for. The transaction was smmoth and very fast. I have never bought a car so fast. Thanks a lot to Danny! You ROCK!!

inputgiver77

22 de abr. de 2010

They were very friendly and fast - I had a tire that needed to be replaced very quickly so I could get back on the road. They checked me in quickly, got me an estimate and then got the work done quickly and effectively. I would certainly go back there again if I had another issue.

ls

22 de abr. de 2010

I have been going to Concord BMW since 1995. I have purchased 3 BMWs over the years from Concord and the experience has always been excellent. When it comes to service Concord does an excellent job.(I had to go to another dealer because of it's geography several years ago and it was not the same experience) I have always been pleased with the service but my most recent visit with Tim Renner as my advisor was excellent. His communication with me was excellent. He completed what he committed to and made the process as simple as possible. I would recommend working with Tim whenever possible!

Podesta1

22 de abr. de 2010

I first came to concord BMW because of a repair issue with my 3 series. Andrew, my service rep does an outstanding job and goes out of his way to make sure my needs as a customer are met. I know that at some point we will need a new vehicle and the is no question where we'll go! Just

big ant

21 de abr. de 2010

We have had great service with Tim Renner he always takes good care of me and my wife. The rating is mostly for the great service and repairs that Concord BMW performs. Every time we take our car in all of our concerns are repaired or addressed without a lot of hassle. The staff is always friendly and very willing to help. Thanks Anthony Maramonte

cvalcke

20 de abr. de 2010

While I had arrived late during a week day, I was welcomed by Danny to look at a 650 that he has listed. After talking the car (immaculate condition), Danny and finance person stayed late to close the transaction. Great experience over all! Danny also followed up in post-sales communication to make sure all was well.

chunkuen

19 de abr. de 2010

I am pleasantly surprised by the hassle-free purchasing experience in the dealership. Price negotiation was fast and minimal, and there is no such nonsense like going back-and-fro about the asking-the-manager thing, nor the what-is-your-monthly-payment game. The price I got was good, although I thought if I had "worked" harder I would get a somewhat slightly better price. Anyway, I am happy with price and happy with the car, which so far has performed very satisfactory. Danny was a very good sale-man, and is very easy to work with -- unlike any other sale persons that I had experienced before. He is not pushy, is very friendly, attentive and prompt . I would recommend him very much. Even the financing person at tehe dealership is not pushy -- there is no hard selling of any unwanted stuffs -- just some questions of yes or no.

theworm

19 de abr. de 2010

I've dealt with Andrew for 6+ years (2 years when he was my SA at the local Infiniti dealership, and then another 4+ since he moved to BMW Concord). Great to work with. Goes the extra mile and has even met me between work and home to swap my car for a loaner when I'm pressed for time. A+ guy.

aljiburyf

17 de abr. de 2010

I had the pleasure of having Tim assisting me with my car repair service needs. Over the years I found him to be highly knowledgeable, professional, and posesses the ability to communicate the technical needs in laymans language. His advice is always thoughtful and convincing. His manners and thoughtfulness are distinctly appreciated. I have recommended him to many of my neighbors and friends, and I was pleased to have done so. It is fortunate for BMW Concord to have a representative like him and for the public to have such an individual helping them.

Whitney40

17 de abr. de 2010

It was great dealing with Danny Andrade through the whole process of buying our 2 Mini Coopers. It was hassle free buying, Mr. Danny listened to our needs and followed through, he called and updated us on our orders from time to time. When we had questions he was prompt with the answers. Thank you Danny!

petronila

17 de abr. de 2010

Danny was great to work with. Highly professional and would highly recommend himto others and would gladly purchase from him and Concord BMW again. Top Notch!Custom ordered the vehicle from Germany, and we were not pressured to purchase a lot vehicle.Roxana & Jaime C.Dublin, CA

stacyroth

17 de abr. de 2010

This is the second car I have purchased from Concord BMW. My sales contact, J.T. Zory was excellent! The BMW 335I in Monaco Blue is a touch of class and J.T. made sure I was happy with each aspect of the buying experience. Steve Wilson in Finance was efficient and positive as well.

clarine

16 de abr. de 2010

My husband and I have had a relationship with BMW Concord for the past 6 years through sales and service. We have continually brought our M3 and X5 back to Andrew to take car of. He makes the process smooth and easy. All we need to do is tell him our problems and concerns and he gets us a ride home and back to the dealer when it's ready. Andrew has made it comfortable enough for me to call him for any problem I'm experiencing. Once when a light popped up while I was driving, I called and he went so far as to talk me through different processes to see if we could get rid of a light that had come up on my dashboard. He consistantly gives updates and I feel secure having him take care of my car and services it perfectly!

mor

16 de abr. de 2010

I have purchased one BMW at this dealership. I have also serviced two different BMW's here over the last three years. Everytime I have been at this dealership I have been met with a friendly smile and a "can do" attitude. The service is always professional and punctual. Andrew has been my service contact the entire time. He is very professional and service-minded. He sees to it that my car is well cared for and serviced promptly. He always calls and provides an update on the service being rendered. I am very pleased with my experience here and would recommend BMW Concord and Andrew highly.

suef

15 de abr. de 2010

Nice guy, good price, great car. Very easy to work with and I have sent my friends to him. He took my order over email and was very clear about how long it would take for delivery. Picked me up at BART, showed me everything I needed to know and helped with an insurance problem. I would definitely go back.

bmwsfdc

15 de abr. de 2010

I went to BMW Concord after searching for weeks for a lightly used 3-series. I am so happy I went with them - it was by far the best experience I've had with a dealer. Danny went above and beyond to accommodate me, and even post-sale he continues to surpass my expectations. I give him and BMW my highest recommendation.

maggie gray

15 de abr. de 2010

Great Service...Great price had to negotiate a lot but left a happy customer! Lamar was very professional and I would refer anyone who is in the market for a BMW to him. Would definitely come back to your dealership if the price is right.Keep up the good work!ThanksMaggie Gray

cp250m

14 de abr. de 2010

Positive attitude of representatives who give excellent service and attention. Instead of having to wait, I enjoyed the use of a new car while they serviced my current one. They did the regular maintenance and even repaired a non working light that had burned out. No complaints whatsoever.

Jugartha

14 de abr. de 2010

Purchased 335i as a lease, then purchased same car 2 yrs later. Very profefssional in both instances. Would definitely recommend this dealership to others. When sercives was performed, I always received my car when promised. Every transacton was very professional.

dominoehagen

14 de abr. de 2010

I had been looking for a new car for a couple of months and my mom suggested that I visit BMV Concord and talk to Danny Andrade. My mom had purchased a few cars from there over the years and she highly recommended them because of their great service. She had also wanted the appointment with Danny. Ive bought two other cars before and the experience was horrible. I was dreading having to go through another four hour ordeal but was totally surprised with the kind of service I received. Danny was not pushy, which I loved. In the past I would get really bothered by all the pressure of the salesmen. He gave you the room to breathe and was very helpful in looking for the car of my dreams. He showed us every detail of the car and showed us how to use all the things in the car. In the past no one has ever done that for me. He answered all of my questions and was very helpful. Signing the papers for the car was easy and did not take as much time as I would have expected. The next thing I knew I was driving away in my new car and I could not believe the easy and smooth process it had been. I have loved showing off my new car and have recommended Danny and BMW Concord to friends and co-workers.

kevinh

14 de abr. de 2010

I bought my car in BMW Concord, and have service there from day one, even though it is not the closest dealer to where I live. I am very happy with their service. I just had another visit with Andrew Northrop not long ago. He is a very cool guy. I only needed to sit down for 5 minites with him. He took care of all the rest.

lewis120

14 de abr. de 2010

Shane has always done an exemplarary job of taking care of our service needs. He is the primary reason I will continue to do business with BMW Concord. I purchased two BMWs (330i and Z4) from BMW Concord. I initially selected this dealership because of their service reputation. However, their willingness to deal on price was the final decision factor in my purchasing my cars there.

akhyatt

14 de abr. de 2010

This was my first service with Concord BMW and the service was great. My car was finished earlier than promised, which was very helpful. All servuces were properly performed and my car was washed and completely cleaned when I picked it up. Andy, the service advisor was the best!!

Ray R

13 de abr. de 2010

I had to stop in for my 15k mile check up, and the team took my keys right on time. Inside I was greeted by Tim Renner and he was very friendly and courteous. I waited in the lounge where I was able to get some work done in a comfortable environment. The service was timely and the car was nice and clean on delivery. I will certainly go back for future service at this dealer.

debreitz

13 de abr. de 2010

I am very satisfied with my dealings with BMW of Concord. I used the internet to search for the vehicle I wanted, but in the end, it is still a personal transaction.I am happy with the condition of the used X5 I purchased. Danny Andarade was very good to work with, prompt, polite and followed through with everything promised.

inspector

13 de abr. de 2010

I rate this dealership highest in quality do to the personal attention and professional service I have experienced and have come to routinely recognize from all their employees when I bring my vehicle in for maintenance. The workmanship is second to none and they always exceed expectations. Special thanks to Shane Garner for his attentive professionalism and for keeping me updated while the vehicle is in the shop.Frank CarrascoCarrasco Construction Inc.925-864-4564

martylou

13 de abr. de 2010

Danny has always been available with support when questions arise that I am not sure where to go to ask. The service department is highly organized, helpful and prompt. The work done has been of high quality over almost twenty years of our relationship. We live closer to San Francisco and San Rafael, but choose to go to Concord. Part of that loyalty is Danny and the confidence we have in the service department.Martha Schwarz

Heffernan

12 de abr. de 2010

LaMar was very helpful and friendly. He got me a better price than I could get at the other dealerships and he made purchasing my car as easy and stress free as possible. So much so, that I was willing to drive all the way out to Concord when I have BMW dealerships much closer to my house in San Francisco.

rmerrem

12 de abr. de 2010

I have worked with Danny Andrade on buying two new BMW's. Danny was professional and reasonable in negotiating the price. The buying experience was excellent. Everything happened as promised. I went to Danny based on a recommendation by a friend and do recommend Danny Andrade to my friends.

sbrad1979

12 de abr. de 2010

Very pleased with the four BMW 3 series vehicles we bought from BMW Concord over the last 10 years. Great cars, performance, fun and competitive total cost of ownership. A key factor with BMW Concord is the service department. Most maintenance of our BMWs has almost been exclusively managed by Shane Gardner of the Service team. The Service performance level has been consistently outstanding under Shane and created not only customer satisfaction but more importantly, customer loyalty. When we go for a new vehicle, BMW & BMW Concord will be our first stop, largely due to Shane Gardner from the Service team

petert

12 de abr. de 2010

Andrew Northrop has been our point of contact at BMW Concord for several years and for us, he is the face of the company. We are pleased to report that we are completely satisfied with our experiences with Andrew. He is knowledgeable, he pays attention to the details and he is consistently courteous, responsive and efficient. Andrew works to insure that our service items are always completed correctly, and we would not hesitate to recommend BMW Concord or Andrew.

bsinclair

12 de abr. de 2010

I contacted 6 other BMW dealers and sales people and was dissatified with the servive provided. I was interested in a specific make/model/accessory package and each tried to dissuade me in order to sell floor models. Danny provided great buyer consultation and ultimatley I made the decision rather than having to be sold. His follow-up was impeccable and everything that was promised, was delivered. I have reccomended several friends and family to Concord BMW and Danny Andrade as a result.

Bill Timken

12 de abr. de 2010

I recenlty bought my 3rd BMW from this dealership and my service experience has been excellent. Tim Renner knows his BMW cars inside out and his priority is getting the right information from me and then delivering a top-notch outcome. I always feel comfortable when i go in there for service. Tim makes certain the I leave fully satisfied with the experience.

kingeneri

12 de abr. de 2010

Danny provided me with the perfect solution to my end of lease issue. He listened attentively and came up with a solution that fit my situation perfectly. Danny is very good at analysing client needs and on most occassions exceeds expectations. Thanks Danny, you're the best!

danadeedah

12 de abr. de 2010

The purchase of my new MINI was the most pleasant car purchase experience I've ever hadfrom the get-go: the first contact to the delivery of the car and beyond.I would definitely buy another car from this dealership and from this man. AND I would definitely buy another MINI or BMW based on the experience I had at Concord MINI/BMW.

bpatricio

12 de abr. de 2010

Danny was a pleasure to work with. He took the time to find us the perfect vehicle at a very competitive price. It was the easiest auto purchase we have encountered, with great communication and follow-up throughout the process. There is a reason we drove over 100 miles to do business with Danny at BMW Concord and will continue to do so in the future. Highly recommended!

mancebo

12 de abr. de 2010

Danny Andrade is by far the most attentive, "go beyond" car sales person I've ever done business with. He's no nonsense, no games and will help until the job is done.I've purchased 2 BMWs from Danny and he's been fabulous on both occasions.You're missing out if you are going BMW and not seeing Danny.

sirkfg

12 de abr. de 2010

We followed Danny from the SF dealership to concord. He is the only one that we will buy or lease our bmw's through and I've recommened him to many of our friends. He goes above and beyond in customer service and pricing. We cannot speak highly enough of him. Thank you,Kristee, Laurie

arjunv

12 de abr. de 2010

I never knew Boris before April 9th 2010. I had never driven a BMW in my life before April 9th 2010. However after speaking to Boris over the phone and finally meeting him in person I realized i made the right choice and came to the right dealership. Boris helped me get a feel of the car i was looking at and helped me negotiate the right price at the same time ensuring that all my questions were answered. He devoted all his time to ensure I was comfortable and his best quality was customer focus. While he had another prospect waiting for him to buy another car, he ensured that he would only focus his time on me till i drove away from the dealership. I have always hated going to car dealers but Boris was a refreshing change. His spirit, attitude and friedliness make it a pleasure to work with him. I would recommend BMW Concord to anyone and Boris specially if anyone visits this dealership.

ruthstroup

12 de abr. de 2010

I shopped 3 dealers before finding Danny. As a single woman, I got everything from no attention to the wrong attention. Danny is professional, personable and super easy to work with. What I like best about working with Danny is the back end service. He made sure I understood how all the technology in the car worked with is huge with cars today. I recommend Danny to all my friends looking for BMWs. He turneed what is normally a headache and a hassle into an easy enjoyable process.

OMF

11 de abr. de 2010

This is a friendly BMW dealership and has the better prices compared to Weatherford or San Francisco. Danny Andrade is my guy and he is a friendly, straight-arrow, professional and doesn't jerk you around. I use him for all my BMWs and have been very pleased.

Funny!

11 de abr. de 2010

Overall friendliness and availability. Got the car I wanted with financing. The Sales associate and the manager were available throughout the process without being pushy. Now, let hope the service part goes as well as the buying part. This is what determine whether or not this could be a long term business relationship.

jepoys

11 de abr. de 2010

I had a problem with my brakes on my X5. Went to BMW Concord to have it checked. Tim did an excellent job expediting the service and I didn't have to wait for a long time eventhough they replaced my front brakes completely. Keep up the good work Tim.

dj328i

11 de abr. de 2010

Our experience with J.T. was exceptionaly good. He was very informative about our 328i and the purchasing process. We appreciate the followup calls & emails to us to make sure we do not have any concerns or questions. We will reach out to J.T. for any future transportation needs.

glenn1000

11 de abr. de 2010

I had a great experience buying a new 2010 BMW X5 from Danny Andrade at Concord BMW. I had a very low price offer at another dealer and thought I'd check to see if Concord would match the offer since it's much closer to where I live. Not only was the offer matched but I got fantastic service all the way from making the purchase to being given the most thorough walk through of my car's features that I've ever gotten. And this is my 4th BMW. The financing experience was excellent too. All in all a top notch experience! Highly recommend Danny at Concord BMW.

djd

11 de abr. de 2010

Tim Renner is a great service advisor. He carefully explains your options and takes care to make sure you understand. He consistenly calls you to let you know the status of your car and the progress of the service process. I would not hesitate to recommend Concord BMW or Tim Renner.

gelus

10 de abr. de 2010

i auditioned about four dealers, although i pretty much intended to go with my local dealer, from whom i'd bought my previous bmw. as it turned out, though, danny andrade beat them all hands down in efficiency, price, and getting me what i wanted. so i ended up driving 90 miles each way to buy my great car. thanks! mg

Ant1234

10 de abr. de 2010

Walked in with no appointment.. They were obviously very busy yet still took my car, and tried to resolve a noise I was hearing. They inspected the car, found no isssue didnt charge me the price to fix it luckily. They fixed a recall, washed my car shuttle gave me a ride home as well. Overall good expierence with the service dept at Concord BMW

bmwmini

10 de abr. de 2010

Danny Anrade provided excellent customer service and we had a great experience purchasing my Mini Cooper from him. He is straight-forward and easy to work with. He is incredibly knowledgeable about the Mini and happily passes that knowledge onto the customer. He explained the features of the car, and once we got the car home he quickly responded to the questions we had regarding the vehicle (he responds very quickly via email). If you are interested in purchasing a Mini, I would recommend that you work with Mr. Anrade.

Bourbour

10 de abr. de 2010

I shopped many dealerships prior to buying from BMW of Concorde. I got in touch with Danny Andrade who was very curtious and professional and gave me a great deal on a new BMW M3. We did all the paperwork while I was overseas. I arrived at the dealership athe agreed time and signed the paperwork and was out of there in no time. A really painless buying experince which I highly recommend. I will definately be getting in touch with Danny for my next BMW.

dbitton

10 de abr. de 2010

Danny provided the best car buying experience we ever had. He was reliable, friendly and went out of his way to provide us with detailed information and fair pricing.Danny is intelligent, well informed and honest. He is also passionate about cars, which makes selecting a car with him a lot of fun.

puckdan

10 de abr. de 2010

Simple, clean and easy transaction. Dealer had a great selection of cars and Danny is an excellent sales pro - he knows cars and knows the numbers inside and out (and Euro delivery), he is helpful and doesn't pressure you - he is in it for the long term and its clear he wants to sell you your next few cars. His customer service was the best I had in 20 years (and many, many BMW purchases on West Coast). And best of all, the pricing was the best of any dealer in CA. I will be buying my next BMW from him.

x0xcilaxox

10 de abr. de 2010

Danny was very helpful in finding my new Mini Cooper 2010. He was very quick and response through email with the questions I had. When I arrived at the dealership, he was very upbeat and friendly. He explained every detail and showed me the tips and tricks of my new car. I would recommend him and already have to friends and family.

bbrothe590

9 de abr. de 2010

We have purchased 3 cars from Danny over the years and he provided excellent service to us in all 3 purchases. He did what he said he would do, followed up to be sure that we were satisfied, and was/is available to answer our questions when we have them about the vehicles. He is without a doubt the best car salesman I have ever known.

kam214

9 de abr. de 2010

Danny was amazing as usual. This was the 3rd BMW I have purchased from him and was a stellar experience as always. Danny truly cares about his clients and goes above and beyond to ensure the BMW buying experience is just as easy ans fun as driving one. I cannot say enough good things about Danny :o)

LeonardWeber

9 de abr. de 2010

I've purchased four vehicles over the internet. La Mar Bias was the most efficient and professional one I've ever dealt with bar none. Concord MINI BMW did an overall excellent job. They've been around a long time for a reason. I plan on buying my next car there. I recommend them to my friends. I wish they were closer to my home on the Sonoma Coast but the drive is worth it... OK, I loved the trip to get my MINI! Smiles all the way home. Thanks La Mar.

Richard Morales

9 de abr. de 2010

Danny is the best auto salesperson my wife and I have ever dealt with! We knew him first when he was at BMW of San Francisco, and then at BMW of Concord. He's very bright and knowledgeable, as well as trustworthy. He works hard for you, and goes out of his way to make the car buying experience as good as it can get. He's also very energetic and likeable. We wouldn't hesitate to go to him again, and we give him the very highest recommendation.

MINI Mama

9 de abr. de 2010

Lamar was very patient with me and answered all the many questions I had about my 2006 MINI Cooper. I am as delightted with MINI today as I was when I first leased it and decided recently to purchase it. I have also had MINI serviced at your dealership. Unfortunately, I don't remember the name of the service personnel. My service experience was excellent.jessica

Kasra

9 de abr. de 2010

Lamar was nice over the phone, but my 7 series was described as better than it was when I finally inspected. Although I fully appreciate that I purchased a pre-owned car, I expected more by buying at the dealership. A failed seat inflation device, a failed instrument cluster, and a sunroof needing a new seal- all discovered within a few days after the sale cost me thousands. BMW Concord wasn't interested in helping in any way, and I had the repairs completed at my local dealership in Seattle. Very dissapointed, and expected more from what was supposed to be a premier dealership.

tstrum

9 de abr. de 2010

Working with Danny Andrade and the folks at Concord Mini was an experience I will never forget. I felt so at home at the dealership and everyone was so friendly. Danny was a very good salesman. He found the exact color of the mini that I wanted and made sure everything was perfect when I went to pick it up. He spent a lot of time explaining all of the details of the car to me and even went on a little test drive with me. He was very knowledgeable and no questions went unanswered. As a female buying a new car I felt like I could trust Danny almost immediately. There were no sales tactics or pressure to get extras on my car. Out of all of the mini dealerships in the east bay, Mini of Concord provided the best service, had the best price and had the best staff. I would recommend it to anyone.

D Knight

9 de abr. de 2010

The buying experience from beginning to end was truly a pleasure. Internet Sales Manager Danny Andrade went out of his way to take care of my needs. The level of service was excellent indeed. Danny's "on the spot" coordination of services eliminated my having to make several trips to the dealership. Danny responded promptly to my concerns and always seemed genuinely happy to assist me. What a delightfully refreshing experience to deal with someone who still believes in customer satisfaction before, and long after, the sale. I don't think this treatment was reserved just for me. I am sure anyone dealing with Danny/BMW Concord would have the same experience, and I would be very confident recommending this dealership to my friends and family. D. Knight, proud owner of a cute little BMW Z4

laustin

9 de abr. de 2010

I highly recommend Danny and the Concord dealership. We were looking for a specific model and features and did an extensive internet search. Once we located a few cars that might work, we began working with the dealers through email. Danny was accessible, responsive, and accommodating - we were pleased with his willingness to provide information and do the preliminary negotiations through email and phone conversations. This was important to us because we did not want to waste our time driving to Concord (we live in San Francisco) if the car was not available or unacceptable to us. When we met Danny, he was pleasant, professional and extremely knowledgable about everything BMW. We discussed the pros and cons of leasing vs. buying and ultimately took the car on the 3-year lease, since that worked best for us. Danny was never pushy or intrusive, but rather informative and helpful; it was actually a very positive experience. We love our 335 and plan to work with Danny for a new one when this lease is up (...hopefully BMW will do something about those awful cupholders...)

LeslieKrzan

9 de abr. de 2010

He did a great job selling us 2 BMW and we love them and we would for sure buy our next car with Danny he is wonderful to work with get's back to you right away and does not hassel you in any way while you are trying to make the right descision on a car he gives you options.

jasonvogan

9 de abr. de 2010

My business partner and I were interested in purchasing two X5's as similiar as possible. We approached Danny, and he bent over backwards to accomodate our wishes. At no time did he try to shortcut our needs, and he took on our goal as his personal mission. Once he had located the vehicles he went above and beyond the call of duty showing us the features and how things operated. Everytime we have needed to follow up with Danny he has made us feel like we're his only customer. The whole thing has been one of the best buying experiences I've ever been a part of.

janetfazio

9 de abr. de 2010

Danny Andrade made my car buying experience completely painless. There was no going back and forth with managers and no need to haggle on price. He gave me the best deal right from the start. I would recommend him to anyone in the market for a new BMW.

jsusi

9 de abr. de 2010

One of the most pleasant leasing experience I had. Danny Andrade was straight-forward, prompt and professional. The M Roadster was delivered as promised, promptly and as described. I will do business again with Danny if opportunity presents itself. I lease BMWs every two to three years the last 25 years.

wdwlady

9 de abr. de 2010

Dan was very helpful in keeping me posted on my delivery of my new mini cooper.When I bought the car from him, he was very prombt getting back to me on anyquestions I had.If I were to buy another BMW or mini I would go back to Dan forany future sales.

John Gong

9 de abr. de 2010

Danny is the most pleasant and ethical car dealer I've had the pleasure to buy from. He knows his product, knows creative financing options, and puts it all together to make a customer really happy with the purchase. I trust him enough to have successful referred 5 additional friends to him.

Elina

9 de abr. de 2010

Boris was great to work with. He was exceptional in the realm of sales. I haven't met another sales person whom I have completed a sale with that went so smoothly. He treated myself and my father with respect and was very friendly. I would wholehartedly recommend him to anyone seeking to buy a BMW in the future or any other future needs I may have.Boris always made sure to make me feel welcome and appreciated, he was always warm and inviting to talk to. Thank you Boris, you were great to work with!

emock101

9 de abr. de 2010

Danny made my buying experience an extremely pleasant one and I highly recommend him. He regularly updated me on the expected timing of the new model which I was interested. He also delivered on his promise to get me a car on his first allocation and allowed me to custom build my new car. He was very knowledgeable about all the options and packages which allowed me to tailor the car build to my specific needs without getting any unnecessary options. I maintain a regular dialogue with Danny and will make sure he handles my next car purchase.

Mstauffer

8 de abr. de 2010

Danny Andrade was a huge help. He made the process of ordering a new car very easy. His service was top notch! He always returned my calls and emails in a very timely manner and always made me feel at ease. I would not hesitate to work with Danny on future purchases.

bernhoft

8 de abr. de 2010

I would like to give you some insight to the service I have received at BMW Concord and from my service advisor, Andrew Northrop. I made the appointment a few days ahead of the date I wanted and was told I would have a loaner while my car was serviced. Upon arrival for the appointment I did indeed get a loaner. Later in the afternoon I was called to advise me the car had been serviced and they had taken it over to be washed. Unfortunately, the machine which washes the car malfunctioned and bumper and side panel was damaged. Andrew was very sorry but assured me the BMW would be repaired ---both parts replaced and painted. This was done quickly and to my liking. I used their loaner until my car was finished. This was handled in a professional manner and I really was pleased with the way it was handled. I've had lots of BMWs and all of them serviced, at many of the BMW dealers in various states----BMW Concord and Andrew might be the best.

CALIF65GM

8 de abr. de 2010

I've ordered twice through BMW Concord.I did BMW's European Delivery and Danny had a lot of experience with the process, so it gave me more confidence to use the program. Many dealerships and client advisers are not familiar with the European Delivery program and it could cause some headaches and frustrations for the buyer. Plus the transaction was totally easy as everything was done over e-mail. I only had to go into the dealership to sign and pay for the car and to take delivery.I've also used the Service Department and they've always been very helpful too. They also call you the day before to remind you of your appt.

jdiettrich

8 de abr. de 2010

Reliable service , very comprehensive follow thru service ,work was timely and available daily .Danny was always looing after the sale for details the dealer may have missed .I if i ever buy another BMW i want to buy it from danny .Best as Always , Jack

dka976

8 de abr. de 2010

Danny Adrade is honest, articulate and professional. He was referred to us by a close friend and we have been a client ever since. We have followed him from San Francisco and will follow him to the next dealership if he moves. We always know that we can count on Danny giving us great value. He offers a fair price and excellent service. So often sales people are only in it for the comission and have a serious lack of follow through. This is not the case with Danny. You can tell that he cares and works hard with your best interest in mind. I would recommend him to all.

ruddlippincott

8 de abr. de 2010

Danny is hands down the best car salesperson I have ever worked with. He made me feel extremely comfortable about my purchase and he treated me with respect. I am confident that Danny has probably NEVER had an unhappy customer. He is someone that you can trust and I will reccomend him to as many people as I can.

mdellapenna

8 de abr. de 2010

Danny helped me purchase my 2007 Mini Cooper S. He was attentive and accommodating and really helped me get just the car I wanted. I was pleased with the ease of purchasing a new car, which I attribute to working with Danny. I highly recommend him to anyone.

sreiss60

8 de abr. de 2010

J.T. worked with me to answer all my questions and to achieve the best price possible on a leased BMW. And after the fact, there was a discrepancy over Sirius Radio which I thought was included in the price but was not, J.T. managed to get it installed free of charge - which made the value of the car even better. Good salesmanship without being too pushy. Would work with him again.

brentsmith

8 de abr. de 2010

Danny gave us exceptional customer service! He was genuinely concerned for our needs and made the buying process a great experience! He had everything ready upon our arrival to pick up our new car. The best part was the hour he spent with us going over all the features of the vehicle.

chippatt

8 de abr. de 2010

I have purchased three BMWs from Danny, and he is great. I bought an X3 and an X5, and he has stood behind each purchase. I have been very happy. I have referred three other people to him to purchase cars, and they have all been very happy with him.

fujimiya

8 de abr. de 2010

I recommend BMW Concord's business to anyone. I even introduced friends to purchase BMWs/MINIs from this dealership. I purchased a new X3 2.5i in 2004 from this dealer and the car ran splendid for its entire auto warranty life, mainly due to the great services provided by the service team at BMW Concord. If anyone needs a good referral at the dealership, my faith is in Danny Andrade. Top man for his job.

dharriger

8 de abr. de 2010

I made contact with Mr. Andrade via the internet. From our very first conversation on the phone he was friendly and helpful. Within minutes, he had emailed me the details on the used 530i that I had called him about. When I called him back to let him know that I was very intereseted, but that I was located in So. Calif. (450 miles to the south), he immediately when out to the car and took digital pictures of the interior and the exterior and emailed them to me. On the following Saturday I made the drive to Concord BMW, and in a short one hour visit, I purchased the car, and was on my way. When I arrived, the car had just been detailed and was ready for me to test drive. I have been a BMW owner since 1994, and have dealt me numerous So. California BMW dealers. I must say, that the treatment that I received from Danny Andrade, and Concord BMW was by far the most pleasant car buying experiance I have ever had.When I am ready to purchase my next BMW, I would make the drive again.

mmcque

8 de abr. de 2010

I have never worked with a car dealership that is so friendly and positive as I had with Concord BMW. Danny Andrade is the best to work with. He is a great asset to Concord BMW & their customers. I have told numerous friends about how great it was to work with your dealership. I have a dealership that is w/in 5 miles of my home and choose to drive 90 miles and make my purchase from Concord BMW and Danny Andrade. Thank You Danny!

alexk551

8 de abr. de 2010

Bought 2 cars from Danny. Wouldn't buy a bimmer from anyone else. He found the right car with the correct options and color, and also got me the best price. Earlier, in 2001, I bought a car from Danny. Based on that experience, I came back to him.

ihs84

8 de abr. de 2010

I bought two cars from BMW Concord and Danny Andrade was my Sale Advisor. He is very knowledgable about the European Delivery process and provided me exceptional service throught out the process. Danny always updated me with info on the current car status from the time I dropped off in Europe to the day it arrived at the dealer.

LaureninLA

8 de abr. de 2010

I purchased my second car, a MINI Cooper, from Danny Andrade at BMW Concord. This does not include co-signing on another person's car as well as assisting other friends in their car purchases. Danny Andrade is, by far, the kindest, most honest, trustworthy, patient and knowledgeable car sales person I have ever had the pleasure to work with. He made me feel instantly comfortable and I would highly reccomend him to anyone in general, but also to those feeling apprehensive and nervous about a car purchase. I live in Los Angeles and was referred to him by a family member. I was so impressed that I decided to buy from him even though he's based in the Bay Area.

ajbid

8 de abr. de 2010

Mr. Andrade helped me during the financial meltdown when lease terms were up in the air. He spent many hours trying to put a deal together under these conditions which weren't favorable. End result is I purchased my 530 from BMW direct instead of new lease vehicle. I have referred contacts to Mr. Andrade in the past and will go back to him when I need a new vehicle.I am particularly impressed with his long range business outlook and sales expertise (knowledge vs high pressure). I met Mr. Andrade at San Francisco BMW and followed him to Concord.Regards,Anthony TobaccoOwnerComponent Solutions

Dianne Rey

8 de abr. de 2010

Boris Starr -- Boris has always been very friendly and professional. We have returned many times to buy a new BMW from him. We have developed a wonderful relationship with Boris on both a personal and business level. We do not work with any other sales person there. We have recommended Boris to many friends who have also purchased their cars from him. Andrew Northrop -- Andrew has always been prompt, friendly and professional. He attends to all the details and his follow-up is excellent. He is very dependable and you can could on him to do what he says he will. Service Department -- I have had a couple of issues with my M5 that have not been corrected the first time, but overall the quality of work has been good.

Robert Blomerth

8 de abr. de 2010

I bought my BMW from Concord on the advice of a friend that owns a BMW. They are the best auto dealership I have bought from. Sales and Service have been great. When we bought the vehicle (a certified pre owned Z4) Danny was friendly and knowledgeable. Andrew in the service department handled some small repairs quickly and efficiently.

millmiumt

8 de abr. de 2010

Danny is one of the best salesman I ever work with. Since my first email sent out to look for my Mini, he has been very efficient with 'super quick' responses to all my questions. His willingness to work with me on my budget and his suggestion to help me get the 'just prefect' options for my car made me feel very comfortable and confidence to work with him on purchasing my car. I, particularly, am very impressed with his professional presentation when I went to pick up my lovely Mini. His thorough explanation and demonstration really helped me knowing most figures of the car easier. Of course, his friendly attitude with a great smile made me feel very lucky to have Danny help me purchasing my vehicle.

alexdealer

8 de abr. de 2010

i have been in Bimmers for many years. I refer all my business to Danny and he always pleases everybody I refer to hi. I would recommend to anybody. He is trustworthy and a man of his word. He gets back to you in a timely manner. He is very knowledgeable and can assist you in making your big purchase. I am currently in the ordering phase for my newest car and so far my expectations have been surpassed.

justjana

7 de abr. de 2010

I have bought/leased 4 times with Danny Andrade. I love BMW's and will only go to Danny to buy. He goes above and beyond and make's the sales process painless. I live 5 miles from a new BMW dealership, but travel over an hour to have Danny handle my sales. I recommend anyone buying a BMW to deal with Danny.

gpcarlos

7 de abr. de 2010

I bought a car from Danny when he was with another dealer. It was such a great experience that I decided to purchase my next BMW from BMW Concord even if I leave in San Francisco. He is extremely customer focused--responsive, thorough and knowledgeable. Highly recommend Danny and BMW Concord.

rongolem

7 de abr. de 2010

Danny Andrade is the best! I've bought two cars from him, and he's the rare salesman who will help you find what YOU want, rather than trying to sell you what's on the lot and the dealer wants to move. Concord BMW was great to deal with, no high pressure upselling, family-owned dealership. Even though a bit out of the way for me, well worth the trip.

craig.berendt

7 de abr. de 2010

I have been working with Danny Andrade for 2 years. I have found him to be a person of honesty and high integrity. I had a number of issues arise with the bmw that I got and he was quick to respond and mitigate my problems without any hassle. I wouldn't do business with any other person/dealer -- even though I live in SF.

soniab1

7 de abr. de 2010

Danny provided a hassle-free buying experience when I purchased a BMW 328i. I was impressed with his professionalism, lack of "hard sell" techniques and upfront-negotiation style. I hate buying cars and was pleasantly surprised with the experience at Concord BMW.

rademann

7 de abr. de 2010

I purchased a 5 series BMW in March 2010 from BMW Concord and the overall experience was excellent. My schedule is extremly busy so I didn't have time to visit the different dealers and try to negotiate a deal. Therefore, I called ALL the dealers in the San Francisco Bay Area and told them exactly what I wanted. Only two were agressive with their pricing, but BMW Concord offered me a competitive deal and provided exceptional service. My sales rep was Danny and the majority of my transaction was handeled online. Danny was professional, prompt, sincere and valued my business. I'll buy my next BMW from Danny and I highly recommend you do too.

mollin

7 de abr. de 2010

I have had a 4 year relationship with Danny, at both BMW of SF and Concord, my most recent purchases from Concord were flawless. I have leased a vehicle, and purchased a vehicle off of lease, both transactions were smooth, I would highly recommend them.

jd101

7 de abr. de 2010

Over the past four years, I have leased/purchased two BMW's from Danny Andrade via European Delivery. Danny is excellent in all respects. He is extremely responsive (e.g., he quickly responded to my emails even while he was on vacation), knowledgeable, a straight shooter, detail-oriented and efficient. He is also a super nice guy and really customer service-oriented. His pricing was also extremely competitive and involved no BS. I've enthusiastically recommended Danny to friends and work colleagues, and I definitely plan to work with him again in the future.

Hans M. Wilhelm

7 de abr. de 2010

My son purchased his BMW (preowned) through Danny Andrade. When I was ready to purchase my BMW, I contacted Danny Andrade by phone and told him what I wanted. From this first phone call all the way through the final purchase of my car, Danny treated me with the utmost respect, courtesy, and professionalism. I have absolutely no hesitance in giving him the highest recommendation,

robert grady

7 de abr. de 2010

Danny always performed as he wanted my business and wanted to keep it. BMW seems so much more customer focused than the hubristic company I remember. He deserves credit.The 250 word requirement strikes me as the old BMW, i.e. very German. My original answer sufficed.

barryasmith

7 de abr. de 2010

Danny is the most thorough and informative salesman I have ever dealt with. He absolutley bends over backward to get you the car YOU want and a great deal financially as well. I've come close to thinking that way about other salesmen but none so much as compares to Danny. What I especially liked, however, was his attention to the details of operating every aspect of the car. When we were finished I knew how to operate the vehicle in every little respect because he covered it until I did know it over and over again.

afakouri

7 de abr. de 2010

I say with all confidence that Danny Andrade is a great sales consultant to work with at BMW Concord. He is extremely attentive and goes above and beyond to find his clients the vehicle and program that fits them best. He finds the perfect balance of intelligence, professionalism and strong relationships, whether you are purchasing a car or just requiring service maintenance. He is very reliable and dependable, making the client experience a convenient one. Danny is an invaluable asset to any dealership and should be highly recognized for his knowledge as well as genuine interest and enthusiasm to assist his clients.

rvonfeldt

7 de abr. de 2010

The last time I leased a BMW, I contacted 8 other dealerships in order to get the fairest price and decide who would be a good fit. After pages of emails from several dealerships, and several dealerships who simply failed to respond, Danny clearly stood out as my guy. Danny was by far the quickest and the most professional, dependable, courteous, up front, and fun. He never once let me down from beginning to end. I thoroughly enjoyed the process of leasing a car from him. I recommend him to both my family and friends. From here on, if I'm getting a BMW, I'm buying from Danny. I hope he never retires!

shadowpilot

7 de abr. de 2010

I bought 2 New BMW with his assistance.He took care everything I needed and he responded so quickly when I asked something.Therefor I recommended him to my friend and he bought BMW also with his assistance.He took good care of after service also, so I trusted him very much.

itango

7 de abr. de 2010

I received exemplary service and support from Danny Andrade. Recently, I purchased a brand-new BMW 330Ci convertible through the European Delivery program. Both my original dealer and his replacement departed prior to the re-delivery of my vehicle in the U.S. A potential nightmare situation? Not at all. Danny Andrade took over the management of my vehicles re-delivery--tracking the cars progress across the Atlantic Ocean, informing me of dealer-installed options, and providing me with the BMW Car and Key Memory Customer Selection Form. Mr. Andrade was friendly, personable, courteous and professional. He was easily accessible by cell phone and e-mail, and always promptly returned my phone calls and replied to e-mails.Mr. Andrades level of service and support, however, went beyond the call of duty. My car was due to arrive on a Friday. That Wednesday, Mr. Andrade informed me that there was a possibility of the car arriving a day earlier. This would have been exciting news generally, because I had been eagerly anticipating my reunion with the car after dropping it off in Munich 6 weeks earlier. More importantly, however, my girlfriend had been in Europe for a month, and was arriving at San Francisco Airport that same day. The possibility of surprising her with the new car was a tempting dream.Mr. Andrade made that dream a reality. The car arrived on Thursday morning, a day earlier as Mr. Andrade had anticipated. He informed the BMW staff that my car had to be ready at 3 p.m. and pushed them to expedite the usual dealer preparation process. When I arrived at the dealership at 3, my car was waiting for me. It had been washed and programmed with all the personal options that I requestedall at record pace. Unbelievable! Thanks to Mr. Andrade, I surprised my girlfriend at the San Francisco Airport with the new car. It is a memory that we will always cherish. Mr. Andrade has set the finest example of courtesy to customers and pure professionalism. Even though he was not my original dealer, Mr. Andrade treated my file as if it were his own, and the transition process could not have gone smoother. I can say with certainty that this was the best experience I have had purchasing a vehicle. BMWs high level of customer service matches the impeccable engineering and craftsmanship of its vehicles.

Shags

7 de abr. de 2010

Danny was great to work with. Our daughter wanted a certain type of Mini and he was able to get it put together for us. The financing was a breeze, and the attention to detail was superb. And followup questions we had about the account were able to be answered by Danny and his group. I hear their BMW side is good too...maybe someday, Mike Heller!

Darnlaw10

7 de abr. de 2010

I have purchased numerous new cars in the past, and my experience with Danny Andrade was by far the most enjoyable, stress free experience I have ever had. Danny was very knowledgeable of the BMW product and he always responded immediately. He was honest, and became a friend in the sales process rather than just my sales representative. I have referred several friends to BMW Concord because of the service I received from Danny.When it is time for my next BMW purchase, I will be calling Danny and BMW Concord.I would have checked "Excellent" if it was an option.Thanks again,David Darnell

bonbocc

7 de abr. de 2010

JT was a very knowledgeable and patient salesperson. We spent quite a few hours with him, drove a number of different cars with different trim levels before deciding on a wonderful 3 series. He answered our questions, listened and responded to our requests and I am happy to say that I've been very happy with my car.If I am in the market for another BMW I will definitely contact JT and I will send any friends and family to him when they are in the market for a car.Bonnie Boccignone

amontalvan

7 de abr. de 2010

Danny Andrade provides the best customer service a customer would ever want. Pls kindly thank him for us. Danny provided excelent service, knowledge and follow up. He has been great source of information from the start. The follow up on every concern was also responded promptly and accurately.

Neil Cullen

7 de abr. de 2010

I got Danny's name from my son-in-law as he had leased a BMW from Danny prior to going to Japan. Our lease on our 2006 Cadillac was expiring and we were looking at a Cadillac SRX or a BMW. Danny was the final selling or should I say the leasing point as it was no hassle, he had a lot of BMWs to chose from and gave good advice on color and optional equipment. He also provided us with up dates on how to save on our lease. I have recommended Danny to our friends that are interested in a BMW a the trip to Concord from San Carlos was well worth the time.

mgusto

7 de abr. de 2010

Danny is the most professional and honest BMW sales professional I have dealt with over the past 12 years in my buying/leasing new BMW's. In fact, my father and numerous friends have utilized Danny's professional services. I would gladly recommend Danny to anyone interested in specific information in their pursuit of the Ultimate Driving Machine.

michaelimanzadeh

7 de abr. de 2010

They did a great job at this dealership, I was very happy with their attitude and costumer service. I bought a brand new car and my sales person (Danny)was so helpful. he really took the time to explain all the options and he went beyond my expetation.

zman55

7 de abr. de 2010

First class BMW dealership; from the sales organization to the service department. I have had nothing but a rewarding experience with Concord BMW. Danny Andrade, is a man of high integrity. If you want a great deal on an auto, with no hassle and a very professional dealership then contact Danny Andrade.

hollyfraser1

7 de abr. de 2010

Excellent experience from Start to finish - I didn't feel pressured, Danny Andrade was professional patient and took his time to review the entire car. As a woman I hate purchasing a car by myself, not this time fabulous experience. Thank you Danny

ebrv34

7 de abr. de 2010

Danny is the best in the business. He charges a fair price for a great product and provides the best service anyone could ask for. I've bought 4 cars from Danny. He is the most professional and honest professional in the car industry I have worked with. If I'm buying a BMW it's from Danny Andrade.

brandonMc

7 de abr. de 2010

The service I received from the BMW Concord was really great. Also the attention to detail and great customer service from Danny Andrade was exceptional. I don't know that I would want to go to any other person to purchase a car. I even drove 3 hours to get there!!

Kaitlyn

7 de abr. de 2010

Lamar Bias was a great salesperson and very easy to deal with when purchasing our BMW. Since purchasing the car, the sales department at BMW of Concord has been superb in meeting our needs. They have been courteous, friendly and provided us with a courtesy shuttle to take us wherever we want while the car has been serviced. I would definitely recommend this dealership to others.

danielpivnick

7 de abr. de 2010

Danny Andrade was recommended to me by a family friend. I already had been leasing a car from a different BMW dealership, but decided to give Danny a shot. He was the best! Very attentive, concerned about me and always looking out for my interests. I would definitely use him again and would highly recommend him.

jersleadfoot

7 de abr. de 2010

I've been driving BMW's for just over 25 years, getting a new one every 4-5 years, using different dealers. BMW really made a significant improvements with "bells and whistles" with this 2010 model. Danny is by far the best sales rep I've worked with for reviewing and understanding ALL the features of the car. I didn't feel rushed through the process, his knowledge was impressive! Silly things like knowing exactly how to use the washer feature on the headlights, I've had this feature on a couple of cars and never figured out the trick. He did an excellent job reviewing the iDrive system. Great job, Danny!!!

azajabbar

7 de abr. de 2010

Danny was awesome very personable, outgoing personality! Took the time to really understand what I was looking for and really went into detail to show & tell me all the benefits! I was reffered to him through a coworker and would definitely recommend him all my friends and family!

dwplate

7 de abr. de 2010

I recommend this dealership AND JT Zory to anyone interested in buying a BMW. My husband and I visited the lot on February 12 just to take a look at some 3 Series Certified BMWs as the one I have has almost 200k miles and we thought it was time to look for a replacement. We had no intention of purchashing a car that day. JT greeted us almost immediately....he was sharp and friendly and we liked him right away. We told him we were just looking -- he asked for some specifics -- and then showed us what he had in 3 Series certifieds. He took his time and was not pushy. When I found a car I really liked he very cleverly got us to take it for a spin. And that was the dealmaker! We took it on the freeway and then to an out-of-the way area where we both drove the car. I had not planned on doing any "testing" but JT encouraged me to...and once behind the wheel I knew it was mine. The price was terrific -- mileage low (21k+) and the car was just in beautiful shape -- great tires, loved the color. So....a few hours later we were out the door with me driving my new car. I loved JT's approach and handling of the whole process -- never pushy but there was the gentle nudge that I personally needed to break down and buy a new car. I want you to know I have not looked back -- I am thrilled with my new car! It is an absolutely pleasure to drive. I get compliments all the time -- and I recommend Concord BMW to everyone who asks. Thank you JT!!!

stevechilee

7 de abr. de 2010

Our overall experience with BMW Concord has been great. Danny Andrade in Sales and Kevin in Collision were EXCEPTIONAL. Danny by far the best salesperson my wife and I had ever dealt with. Danny has most of the characteristics a car buyer could ask for. To name a few, he's very friendly, knowledgeable, straight forward, and responsive. I will definitely go to him for our next BMW, and would not hesitate recommending him to people we know.As for Kevin, he too has many of the great characters like Danny. Twice he fixed my wife's BMW without having us worry about anything.BMW should greatly award these two guys for the GREAT services they have provided.

regdanville

7 de abr. de 2010

JT Zory was very helpful to me when I bought my FIRST BMW last year. The entire experience was much better than the usual car buying I have done in the past. He was knowledgeable about the product line and I ended up with a car I really enjoy. I will definitely return to JT when I buy my next BMW!

jfong

7 de abr. de 2010

Working with Mini of Concord and Danny was a joy. The dealership has excellent service with a complimentary shuttle to/from BART, and a clean and friendly showroom.Danny was great to work with. He took me through the sales process without any hassle. No detail was too small to be overlooked as he made sure everything was absolutely perfect. He is knowledgeable and friendly, and I will come looking for him again for anything I need in the future.Thanks for a great experience!

allbaugh

7 de abr. de 2010

Danny continues to go way above and beyond expected customer service for our family. I drive two hours to make sure I am working with him for our vehicle needs. His responsiveness and genuine positive interest in the satisfaction of his customer is threaded through everything he does. I really could not recommend someone better.

davidkim1967

7 de abr. de 2010

We had the best experience at BMW of Concord. This was the 2nd time we got a new BMW from them and both times we worked with Danny Andrade. Danny's is absolutely the best! Both times, he made the process extremely easy and without any hidden agendas. He was very transparent and honest about every question we had and responded very quickly to my emails and voice mails. Danny is knowledgable, friendly, sincere and very honest. We got a great price and great service and we will be working with Danny again in the future when we decide to get another new car. I highly reoommend Danny Andrade at BMW of Concord.

badabingsj

7 de abr. de 2010

The best car buying experience that I have ever had. Danny was very helpful and gave me the best deal that I could get. He was very respectful and even ask the service department to detail/wax my car before I came to pick it up. Highly recommended!!!

clodelgosuico

7 de abr. de 2010

This a review on the sales process. Danny Andrade made the whole sales process soooooo easy. Because we did a lot of the interaction online, we did not have to waste a day at the dealership haggling back and forth. We got a great deal and did the what-use-to-be-time-consuming numbers bidding all via e-mail over the course of the week, then after reaching the agreed on number, submitted all the necessary financial documentation by e-mail also so that when we got to the dealership on Saturday afternoon, all we had to do was sign the paperwork and get the introduction on the vehicle. We did a similar process at British Motor Cars, but with Danny at BMW Concord, it was far smoother and most efficient in using of everyone's time--ours and the BMW Concord staff. Lesson to BMW of SF, THIS is how you do a sale!

armstrongpma

7 de abr. de 2010

This will be the second car I purchase through Danny because he offers fabulous, high touch, thoughtful service and leaves no stone unturned to meet your needs. He listens incredibly well to what's important to you and doesn't pressure you in any way to make a decision.

epoulos

7 de abr. de 2010

Danny is very knowledgeable of the products he sells, and responds quickly by email or cell if there are any questions or concerns. It was very easy to work with him;I had all the details of the purchase worked out before I hit the showroom. I highly recommend Danny Andrade for those looking to purchase a BMW or Mini Cooper. Electra

wmnpwr

7 de abr. de 2010

Danny Andrade was my salesperson- he provided OUTSTANDING customer service. Excellent product knowledge. Very patient (I couldn't decide on a model & must have test driven every model he had) and helped me get the best price (timed the sale to take advantage of subsidized money rate and lease credit back). He kept in touch with me during the whole process (credit approval, finding the car, coordinating the delivery, etc.). He never dropped the ball or failed to answer a question. The best experience I've ever had buying a car. When I turn my lease in, he will be my salesperson next time too.

new bmw buyer

7 de abr. de 2010

The entire experience was great. I felt like the dealership and Danny in particular really cared, and he went out of his way to find me the car I wanted. Then he took all the time I needed to go through the details of how the car worked before he sent me on my way.

vlandavazo

7 de abr. de 2010

I highly recommend LaMar Bliss of Concord BMW to help resolve all of your BMW needs. He is highly professional in his job and easy to work with. He found just what I needed and gave me a great price for my beautiful 750LI BMW.I am %100 satisfied with my purchase and service.

bcornejo

7 de abr. de 2010

Concord BMW is very clean and well maintained. They have numerous employees who are very polite and professional. They have a large inventory of cars. We bought our car from Lamar Bias & he was terrific! When lease was over, we went looking for him and he was very honest and helpful. Lamar and Concord BMW was willing to work with us on the price (in 2007) and put us in the right car for us. We did not find that kind of attitude and service at a different Bay Area BMW dealer. We were led to check out Concord BMW because we live in San Francisco & saw the liceanse plate holders and also the courtesy cars that advertised "concrod BMW." That is the reason we thought about going over to Concord to check things out, and were were very happy with what we found.

sharris007

28 de mar. de 2010

As this was an insurance issue, I was adamant that ALL costs be assessed prior to the authorization. I didn't want to end up with additional adjustments/additions to the cost of the repair. Unfortunately, that did not happen. I kept getting calls for additional parts and labor, which I needed to try to resolve with insurance. The cost was extremely high ($13k) and there was NO actual collision damage to be repaired. Additional charges kept getting communicated to me because it simply "wouldn't look right" unless they "blended" the paint into another area. In the end I was resolved to pay an additional $500 of my own money so that the entire car would simply be repainted, thus avoiding any "blending". But it wasn't. It was clear that they did NOT paint the entire car because there were legacy ding marks on the passenger side door that would have gone away. I was also told it would get a service. That also did not happen because the service warning has not been reset.I am quite confident that had I done some checking, I would have found an independent shop that would have taken better care of me, and for far less money. It is infuriating that $13,000 apparently does not cover painting the entire vehicle, and giving it a service, to say nothing of addressing other things such as the interior door panel which was missed.It is important to note that I have always been extremely pleased with the service center in Concord. At my first visit, a young lady met me at the car and offered me coffee before I was even checked in. Very first class!But the collision center seemed segregated from the dealership. They seemed to be far more interested in maximizing their profit, than with delivering a quality repair, and excellent experience. All at my expense.Never again.Sean Harris

annsizemore

25 de mar. de 2010

JT was a pleasure to work with. He met our needs with scheduling (which can be challenging with a small child). He ensured that we were informed and comfortable with the service and financing departments and conditions. He was always upfront, honest and willing to accomodate our needs. We'd recommend JT and this dealership to anyone looking to purchase a BMW. My family's experience was great!

johnwc

24 de mar. de 2010

We have purchsed three BMWs from BMW-Concord and have always had them serviced at the dealership. We have received excellent service from both the sales and service departments at BMW-Concord. Our service advisor is Andrew Northrup. Our most recent service visit was last week and, as always, the service was performed efficiently and the car was ready to go when promised.

mdicarlo

23 de mar. de 2010

Peter was an amazing salesman. I never felt pressured to buy. He explained all the features of the X3 in a detailed manner. The car is certified by BMW and is in perfect condition. The entire staff at BMW Concord couldn't have been nicer! I would recommend this dealship without hesitation!

grow

23 de mar. de 2010

Well it happened again! I was blown away by the outstanding service provided to me by Teresa Christensen at Concord BMW. I got a left brake light malfunction message from my cars computer so I called Teresa to schedule an appointment, and she said no need, just come on by and well fix it for you right there on the spot There was no waiting and no charge! Who does that anymoreTeresa does! I will continue to buy and service my BMWs at Concord BMW as long as Teresa is there. Its great to be taken care of time and time again.~Mike

Jhutti

22 de mar. de 2010

Hi Guys;When you go here Just ask for (Teresa Christensen). I have got my car service from BMW concord over last 4yr, during that time i have gone thru other service rep but find Teresa to be the most knowledgeable of all of them(i had a glitch with voice prompt in my car,i called her she was able to help me fix that by herself thereby saving a trip to the dealership,so i think talking to her you will find her very knowlegeable).She assisted me in receiving out of warranty repairs through BMW North America and saved big bucks. I am so impressed by her work that she will be my future service rep. and would recomend everyone to give her a opportunity to be ur future rep. too. Teresa thanks and keep it up.Later Jhutti.

Laura Street

22 de mar. de 2010

JT was wonderful to work with he was very knowledgeable and made this one of best experiences with buying a car . What is nice I can call with any questions I have at any time . I was shown all the bells and whistles on the car and all the choices I have.Thank you JT I love my new car.

675shannon

22 de mar. de 2010

Andrew Northrop has been my service adviser since 2005, his ability to completed the task in providing you with the quality of care of service for your vehicle is outstanding, he gives you the extra touch with his warm smile, making you feel like like everything will be ALL RIGHT. To me it's like seeing a dentist knowing that you are here for a root canal, but the treatment that you received from the doctor which is "Andrew" is that it will be painless and care free...just sit and relax I will take care of all your needs. Thank Mr. Northrop for great customer service skills,concord BMW are bless to have YOU as a member of their staff. Linda Bazemore

jchattab

21 de mar. de 2010

I spontaneously decided to check out the dealership I live by to see if I could afford a BMW. I met JT, told him what I was looking for and my price range, and he immedeiately had several cars in mind. While waiting for paperwork and approvals, we chatted about life and had a ton of similar stories from past experiences. JT earned my trust with his honesty and willingness to make my first BMW happen! Thanks JT Zory!!John

dgaisser

19 de mar. de 2010

BMW Concord has been taking care of my car since 2005. Andrew Northrop has been a delight to work with. He has gone above and beyond a few times, which is wonderful and explains whatever needs to be done or has been done clearly. He always makes sure to get me a loaner car as well. When I'm ready to buy my next BMW I will be shopping here.

rdeguzmn

19 de mar. de 2010

I have had great experience with the Concord BMW dealership. It's where I bought my 335i convertible & where I get it serviced. Andrew Northrop is my BMW service advisor and he's an excellent! It's always a pleasure to work with Andrew. He's got great people/customer service skills. Andrew is diligent, takes the time to understand what needs to be done on the car & accurately writes the appropriate services that is required. Andrew calls me to provide status & estimated time the car will be ready. He ensures that a loaner car is available as needed. I enjoy working with Andrew which keeps me coming back to the Concord BMW dealership. Thanks Andrew for providing excellent service!Raul De Guzman

cslanders

19 de mar. de 2010

I had visited the dealership before, expressing interest in a BMW. J.T. assisted me during my second visit and took the time to put me on his mailing list. I told him what I was looking for in the car and he called me about a week later to share that a potential "match" had come onto the lot. At first I wasn't sold on the car as it wasn't the right year, but after seeing it online and in person I knew it was the right one for me. If J.T. hadn't of followed up with me after that first visit, I probably would still be looking for, instead of driving, my perfect car! I really appreciate his desire to get to know his customers' needs and take the time to follow up to ensure they are met.

kolague

18 de mar. de 2010

I would like to thank JT for helping me choose to purchase a BMW. I was torn between several cars and JT's knowledge about the vehicles including options and maintenance really swayed my choice. BMW Concord really has an excellent staff and I plan on making my purchase from JT.Thanks again!Kim O.

stevechilee

16 de mar. de 2010

Danny in sales and David and Kevin at the collision center were very friendly and knownledgeable. The drive from San Jose to Concord may be far, but knowing that you will get great service from guys like them completely make things worthwhile. Thanks.

rochellenoone

15 de mar. de 2010

This was one of the best car-buying experiences I have ever had. JT was warm, friendly, not pushy. He was extremely knowledgeable about the care. We felt he had our best interest at heart at all times. JT is very professional as was Andy Harris, the finance person.

Lindatik

13 de mar. de 2010

Jon Zory was friendly and very informative on the car i was looking to purchase. I arrived unsure and left with confidence in Concord BMW and it's salespeople. The salesperson lead me in the correct direction for my family's needs.I have highly recommended this dealership and Jon Zory for their BMW needs

nszzya

11 de mar. de 2010

Andrew has been my service advisor for several years and I continue to bring my car to him because of the excellent customer service he provides. On several occasions, he assisted me in receiving out of warranty repairs through BMW North America. He is always professional and courteous. He communicates very well. I feel very comfortable leaving my car in his hands. If possible, I try to schedule my service appointments on a day that he is working. When this is not possible, I have found his associates to be very effective as well.

MDrew1

10 de mar. de 2010

I bought a certified pre owned 3281 this week from JT Zory at Concord BMW. The experience was far easier than navigating this web site. He was relaxed and friendly and did not pressure us but did everything he could to get us into a new car. I am happy with the purchase and would recommend JT to future buyers. M DrewBenicia CA

nszzya

4 de mar. de 2010

This is my second visit to BMW Concord Collision Center. On both occasions, David Madeiros has provided exemplary service. His estimates have been detailed and accurate. His communication skills are excellent. The work performed has been flawless and on time. Prices are very reasonable especially considering that the facility uses BMW approved processes and equipment. I would not hesitate in returning or in recommending David and BMW Concord Collision Center.

mressa

3 de mar. de 2010

J.T. Zory was our sales representative for the purchase of a Certified Pre-Owned BMW 335i at BMW Concord. I cant imagine a car purchase going more smoothly. J.T. was patient, while my wife and I looked and drove several cars to make our choice. We never felt pressured. In the after-sale, J.T. got dealer approval on an item the dealer wasnt required to cover. All in all, an excellent experience. I will definitely refer other current or potential purchasers to J.T. and to BMW Concord.

330BMW

2 de mar. de 2010

I purchased my 330CI from Concord BMW several years ago, and have always taken it in for regular service. The Concord BMW team is by far the most professional, courteous team I've ever had the pleasure to work with. When you take your car in, the team that greets you is friendly and courteous, the service advisors are professional and knowledgeable. My car is ready when they tell me it will be and it is always sparkling clean, even when it's raining! The majority of my visits have been w/Andrew Northrop, he is a long time employee who enjoys his job and cares about his clients. It's refreshing to walk into an establishment where people enjoy what they do; it makes for an overall great experience. I have recommended Concord BMW to several friends and co-works over the years, all have had the same great experience; they always thank me for sharing Andrew with them!

beamerbee

2 de mar. de 2010

Why drive to Concord BMW service center when there is a BMW service center considerably closer to our home? Our Service Adviser, Andrew Northrop, is precisely why we do. Initially we lived closer to Concord when we purchased our BMW and recognized the confidence and valued trust we have in Andrews competence. Qualities that you consistently know before you arrive for service that you and your vehicle will leave taken care of in the best way possible. His attentiveness made a major difference on one occasion when unexpectedly the technicians needed the car to be left overnight and a family emergency needed attending to. We are pleased we can share widely what a trustworthy, personable, and practiced professional Andrew is. The ancillary care is noteworthy as well.

zarco

1 de mar. de 2010

Stay away from this dealership. The sales people are either unhelpful or horribly judgmental. "Ken" was VERY unhelpful when I was trying to learn more about the 1 series, and made my friend and I wait in the rain while he photocopied my driver's license for about 10 minutes. He did not even apologize for it. After the test drive, he wasn't even interested in dealing with me, so I got left.The next weekend I came to check out or even buy a different car, but I left pissed off because the salesperson "Boris" was incredibly condescending when negotiating a price on an OLD-stock model. That's right, a car from a couple of model years ago, with almost 100 miles on it. He tried to push a custom order on me from the start, but in the end he was a) UNABLE to quote me a price on this custom order and b) UNABLE to put in the order!!!! WHY push a custom order when I'm clearly interested in one of the cars they have on the lot AND when you cannot actually put in the order??

Merry

28 de feb. de 2010

I want to commend Shane Garner at the BMW dealership in Concord, CA. for his professionalism, salesmanship, and overall customer sales skills. I have never felt so welcome and special as I did the day I walked into this dealership. The BMW dealership should be very proud and grateful to have someone like Shane Garner representing their business.

xitzjustalex

20 de feb. de 2010

I purchased my vehicle from Chris Mohr who works in the Online Sales division at BMW Concord. My car is only serviced at BMW Concord. Amy Bilson is my primary service representative. She knows me by name and ensures that I receive the best service.

CFlath

20 de feb. de 2010

This is the first time I've ever posted any recommendation for anything on the Internet. Categorically, I rarely feel strongly enough about a purchase to take the time to share my experience. This is an exception.I've purchased four BMW's from BMW Concord and had them service five. I'm about to purchase my fifth BMW from BMW Concord, specifically from Hendrik Lesterhuis.I have continued to return to Hendrik and BMW Concord for the level of service and the no-nonsense approach to transactions. They actually focus on trying to satisfy you as a buyer rather than wasting hours of my time playing the negotiation game so common in vehicle sales. Hendrik and presumably BMW Concord as a whole, understand that most buyers of premium vehicles are educated about pricing. Accordingly, they don't do the relentless "dealer dance" in and out of the sales manager's office to complete a transaction. Like many car buyers, I already knew what I was prepared to spend and was given reasonable offers that were fair and honest for both parties.As a repeat customer, I have been frequently greeted not only by Hendrik, but by other long-term salespeople and the dealership owner when I'm in the dealership for whatever reason. They all have thanked me for my business even though some of them have never sold me a thing.Even when I'm not in the market for a new car, I still receive a regular phone call or two every year asking how the car is and if Hendrik or BMW Concord could be of service.On the service side, I've always been promptly greeted at the service entrance. I rarely have to wait to speak to a service advisor, and I'm out the door within 15 minutes. Try that at most service shops. I'm always asked if I need a loaner car or shuttle service to and from the dealership. When it comes time to pick up my car, it's always washed and ready to go as promised. With BMW's "no cost" maintenance, I have never had to chase the dealership to perform covered service. On the contrary, I've been told things like, "It looked like you needed wiper blades so we went ahead and took care of that for you."A few weeks ago, I did have a problem with my current BMW and had it towed to the dealership late on a Friday night. I received a phone call at 7:00am Saturday morning confirming that they saw the car and had started working on the repair. By 1:00pm, I had the car back, fully repaired and washed, with a full explanation of what had occurred and the repairs performed.On the flip side, I'll share a couple quick experiences with other local BMW dealerships. First there's Weatherford in Berkeley. I took two BMW's there for service over the years. The first time, I had an old BMW 2002. Obviously, it wasn't high on their list and I might as well shown up driving a Ford Pinto. I got the car back from the service, initially impressed that it had been washed. In closer inspection, I saw that someone had spilled brake fluid down the fender of the car and the wash job was just an attempt to hide the paint damage. They adamantly denied doing anything wrong and told a "modern" dealership such as theirs wasn't really interested in my business anyway. A second time, I was reluctantly forced to take a "modern" 5 series there for warranty service. I was informed that there was no problem and they couldn't fix a problem that didn't exist. The problem was ultimately resolved by BMW Concord's service department based on a technical bulletin sent to all BMW service centers from Germany.My second BMW dealership experience was when I was shopping for my second new BMW. I went by East Bay BMW in Pleasanton just for comparison. I was quoted a price several thousand dollars more than the offer from BMW Concord. I asked the sales person why I would entertain paying more for the same car from East Bay BMW some 25 miles further away from my home. The smug answer was that, "That's our best price and there's more to picking a dealer than price." I agreed and said, "Yes, location and customer service," and went back to BMW Concord and drove home a new BMW that afternoon.BMW is obviously a premium marque. I expect to receive premium service when purchasing and owning this caliber of vehicle. BMW Concord, and specifically Hendrik have met or exceeded my expectations for many years. I strongly recommend that anyone in the market for a BMW speak to Hendrik at BMW Concord.

gymbunny

17 de feb. de 2010

From the moment I stopped by BMW/Mini of Concord and started looking at models, I was treated with great attention. The first time I just walked the lot looking at models. I came back a week later and met JT, who took me for a test drive of the car I ultimately bought. He addressed all the questions I had about the car and the purchase process, with great specificity. And his subsequent follow-up contact with me has been of a highly professional manner and is much welcome. I wish other customer service contacts I have on a daily basis were all this exceptional.

thefitter

17 de feb. de 2010

I have been with Concord BMW for 8 years and 2 new cars. I have seen service managers and advisers come and go. Shane is by far the best employee in the service department. He is highly professional and mechanically knowledgeable, which is a rarity among most service advisers. I recommend Concord BMW and Shane to everyone that asks me about my BMWs.

cplate21

17 de feb. de 2010

JT was great -- He was not pushy....but did give me just the gentle nudge I needed to finally break down a buy a car. The test drive he recommended was what sealed the deal -- he gave us all the time we needed and it was great to test both side roads and freeway. I think we got a wonderful deal on the price, even though we paid exactly what was asked....usually not the case. All in all -- I love my new car and would definitely go back to your Concord dealership when we are ready for another BMW!

anneanne

11 de feb. de 2010

We have purchased three BMW vehicles from Concord BMW. When it comes to service for our vehicles, we put our trust in Teresa Christensen. She is professional, knowledgeable, and efficient. I always know that we are in good hands, and I drive away with a clean, well-serviced car. She explains the pricing and makes sure that we undersatnd what was done on the car. Always with a friendly smile, she ensures that we have the best service experience possible. We will continue to come back to deal with Teresa.Thanks,Anne and Ney

grow

10 de feb. de 2010

I have purchased three BMWs from Concord BMW over the years and I plan on coming back over and over again. Of course part of the draw is the price-point, and part is the sales force specifically Michael Heller, but the main reason I continue to buy and service my BMWs at Concord is the incredible service I receive time and time again by Teresa Christensen. She always looks out for my best interest, she believes in being pro-active and her knowledge of the product line is without boundaries. There are two BMW dealers and service centers a lot closer to where I live but I would rather travel the extra miles and fight the extra traffic to be under the care of Teresa Christensen.Sincerely,Michael R. Grow