Ana

3 de abr. de 2015

The entire shopping process was great. Dealership staff were attentive and considerate from beginning to end. Next day follow up was also excellent. Overall outstanding experience!

antonionaranjo

12 de nov. de 2014

"Worst customer service experience ever" On Saturday November 1st, my mother in-law decided to finally go and buy her first vehicle out of a car dealer, she has two running vehicles already but she wanted to try the "dealer certified" vehicle and possibly sell one of her current ones. She decided to go to Bert Ogden Nissan in McAllen, TX and I went along with her to help her out on her search. When I arrived she had already been shown a couple of vehicles and was going to be taken on a test drive, the used vehicles have no sale price on them, you have to ask how much the car is and the salesman (J Silva) throws a number at you , her budget was $15K so we told him we are looking for something under that and coincidentally the two or three vehicles that were shown to us were right under that price, again no sale price on the vehicles so you never know the real price/value of any of them. My mother in law finally made a choice and we were taken inside to start the application process and she was asked if there will be a down payment, she said she could put $1500 down towards that vehicle and they asked for a check right there and then , we kept telling the salesman , "wait, how much is the car going to be? What interest rate are we looking at?" he kept repeating "Oh we will give you a good rate" and kept asking how much could she pay per month, she has no credit history since she likes to pay all her purchases cash. We established her monthly car payment couldn't exceed $300.00 and I kept insisting that her interest will need to be under 5% to make that deal. He came back with some number for price of the vehicle , taxes and some "obligatory" insurance for the paint and the interior of the car, I told him that there was no way that she will purchase those extra insurance (about $1850 of that) and kept saying "oh you have to, there's no way we can remove it, blah, blah, blah" , he went back and forth with his manager and finally returned saying "OK you don't have to take the insurance" and he said since she had no credit history that she couldn't get tat 5% interest rate we were looking, we tried including me in the credit check as a co-signer but since I had recently had purchased another vehicle that wouldn't help, so we told him that we would maybe consider taking the car if the interest rate was under 10% and looking at all numbers, he asked if she could give more of a down payment to help the deal , she agreed to give $2000.00 down, he went back to his finance office and finally came back saying "Congratulations we got a great interest rate, you are going to be happy, let's get that check for the $2000.00" During all this time she signed some papers giving consent for them to run her credit and such but no paper was signed agreeing to the purchase of the vehicle, specially since we haven't seen the final price for it. She didn't have a check with her so the salesman offered to drive her to the bank, being a Saturday she was only able to take out $800.00 cash from the bank, while they drove to the bank I went to grab something to eat for my 10 year old that was with us and we had been there for a couple of hrs, so by the time I comeback the salesman says "your mother in law went to her house to get the other $1200" , I didn't know she had already given the $800.00 to him , I took the opportunity to take my daughter home since we still have to do all the paperwork with the finance and look at the final numbers. When we came back we were finally taken to the finance office and then they showed us the numbers, the interest rate was 13% and would generate about $7500 in interest so final price of the vehicle with taxes, licence and interest rate was now at somewhere around $22000,00!!! We immediately said no, we are not purchasing the vehicle, the finance employee then started what it would be from there on a non stop chain of rudeness and demeaning comments from all the employees, he said "We got you the payment you wanted , $300.00 and off course with her credit well that's why the interest rate is so high" , we told him we were not taking the vehicle and that we wanted her $800.00 back , he directed us to the salesman, I asked the salesman for her money and off course the salesman said "well why are you not taking the car? We got you the payment you wanted, $300" , we told him we just wanted her money back and he said "Well we can't give it to you, it's already been deposited and no one can get it back until the owner of all 16 dealerships comes and signs a check for it" , I told him we just had given him the $800.00 cash and that she needed her money back, at that point he makes the comment "why do you need it is just $800.00" as if that was any sort of pocket cash of it wasn't important at all. At this point the manager for the used cars came out of his office (Cole Denckla) and it was like replay of what the salesman said "Why are you not taking the car , blah, blah, blah" he took me into an office where he tried to convince me to make a deal no matter what "what if we give you a 0% interest rate ?" ....In my head I'm thinking "you could have given her that interest from the start and you choose not to", I told him we just needed her money and again it was the story of "the money has been deposited and now only the owner can sign a check for it in around a couple of weeks when he shows up to the dealer ", I wasn't allowed to speak with the general manager even tough I asked for him and by this this time it was past 8 PM we just went home with the feeling that we have been hustled, lied to and robbed. They did provide a receipt for the money. On Monday I called general manager John Barraza a couple of times, needless to say I wasn't able to talk to him but he did returned my call, I explained him the situation and then the call got lost and when I tried to call him back again he wasn't available no more, I went after work to the dealer and look for him, he wasn't available and new car director Henry Reyna was the one that took the time to talk to me, I explained him the whole fiasco and he was very educated (unlike the previous employees) and apologetic , he said he will try to put a rush into that check and he provided his card with cell phone number, he asked if there's any way they could make it up to my mother in law as far as the customer service experience is related to and offered a good deal on a brand new vehicle for her, unfortunately at that point the damage was too much and she didn't want nothing to do with them and I don't blame her. It took a whole week and days to get her check issued to her but she did got her money back. This is the worst costumer service ever that I have ever experienced for myself and let alone for someone as loved as my mother in law, I feel tremendously responsible that I allowed them to take advantage of her by taking her money and holding it even when there was no deal or contract signed for them to deposit that money into their accounts. I will never recommend this not even to my worst enemy and I have come to find out that we are not the only ones that have been treated with rudeness, disrespect and dishonesty by this dealership and their employees and managing team when my wife started showing me all the reviews for this dealer. Final words , No matter what it is, shoes, clothing, food, a pencil or a car; You may what you have purchased, where you bought it or how much you payed for it but you will never forget how they made you feel... Antonio Naranjo McAllen, TX

yogibear49

22 de sep. de 2014

No dealership in the valley has a staff as professional as Bert Ogden Nissan. Mr. John Barraza is absolutely fabulous, knows his stuff. I recommend this dealership to anyone that is looking for the best deal in south Texas

Texas12

14 de ago. de 2014

Bert Ogden Nissan Used Cars in McAllen is the worst dealership to purchase a vehicle. They don't sell the vehicle as priced and add warranties saying they are obligatory. Not to mention the receptionist wants to know every detail of why you are calling, can't she just transfer the call to the department she is being told to transfer. I strongly do not recommend Bert Ogden, I regret buying my vehicle from them. I bought my vehicle on July 14 at 11:00 pm as a new buyer with zero credit it took long to have a bank finance me (as per what the sales man said). A week passed and I had not reviewed anything regarding the vehicle since a family member was in ICU and I was spending the night at the hospital. Reviewing papers did not even cross my mind. So after a week I review my paper work and I see different numbers that don't match so I call my bank and find out the warranties I was told were obligatory are actually optional. As a first time buyer I freaked and of course felt more confused not knowing what to do. The bank told me that my vehicle was sold to me at $17, 300 with an 18% interest rate. That same day I went to Bert Ogden Nissan in McAllen to have everything explained to me and I asked for copies of my file. The manager just had me going back and fourth with his lies but I had the bank on the phone listening to everything and when I requested copies he said to not have any since they send everything out; they don't keep the file at the dealership. I told them the price of the vehicle was originally $18, 999 with a Nissan rebate of $4,000 so the final price was $14, 999 and the sales man told me the vehicle would come out to about 16 thousand something including all fees. They sold me the vehicle at $17, 300, with taxes and fees totaled to $20, 799.38 saying the bank raised the price in order to finance me and that I had to give a big down payment so I gave $4,000 down leaving my balance due at $16, 799.38. But when I had called the bank they told me that they don't raise the price they only negotiate the interest rate. I gave the manager the keys saying I didn't want my car anymore and of course they refused to take it back and give me my down payment. He said that would affect my credit. Since I saw they weren't helping the next day I called one of the warranties and luckily they refunded the whole amount. Although, with the other warranty I have been having trouble to cancel it because it has to be canceled directly with Bert Ogden and of course they are not moving a finger to reimburse me my money which is a total of $1, 895. I hope they fix this problem and redo my contract to the price they had told me without the warranties or else just give me my money back and I will give them the car.Be very careful with this place you really do not want to go through everything I am going through especially right now with my family member still in ICU, working full time and this mess. My first time purchasing a car and I get ripped off, seriously not cool. I just spoke to Santiago the finance manager in the used car department and he denied telling me the protection package is obligatory. He said that he never told me it was obligatory he said it is an optional package. (If it's an optional package why did he add it after I said I didn't want it and why did the manager Armando say it's obligatory the second time I went in) Santiago even blamed my sales person Mike and a manager named Colt saying they told me the package is obligatory and that they changed my price to $17, 300. I have never spoke with a manager named Colt and Mike never ever negotiated the protection package with me. Mike had even told me that day he doesn't work numbers. I recommend you all to record everything they tell you from the moment you speak to a sales person until you make the purchase of the vehicle and take home the contract to review everything before signing. Because once you sign they will give you the run around like the Used car director Oscar Garza did to me. I went into the dealership personally and all he said is that they can't fix anything and that my acquisitions of calling his employee Santiago a liar are strong and that if i plan to get an attorney I won't beat them. I had never even mentioned getting an attorney, I guess they have ripped people off before that they already now the procedure. When I was in the office with Oscar Garza, Santiago passed by and I asked to speak with him. Oscar then got up walked out for about 1 minute and said Santiago was with a client and the there was nothing else to do so he just left me in the office. I waited for about 3 minutes nobody came so I got up to leave and I saw the manager Armando, the director Oscar Garza and another manager telling Santiago what to tell me in case i spoke with him. There is no cameras in the offices were you sign the contract so i suggest for you to record everything and review EVERYTHING before you sign.

Irma Moreno

2 de ago. de 2014

The moment I walked in to the show room I was greeted with a friendly smile by everyone they wanted to assist in my buying experience. I had a great salesperson and General manager that assisted! The Finance advisor was very efficient as well. I've recommended friends to the dealership and they were happy buying customers too. The professional attire of all employees is a benefit. It speaks volumes of the expectation from dealership & management.

adrfr

20 de jul. de 2014

Service is horrible. It took 7 hours to service my vehicle. I called after 3 hours to check on the status of my car and everyone working on my car was out to lunch. I told them to call me when my car was ready. It was close to 4:00 p.m. and no call from the dealership. I called them again to check on the status...my car was ready. Why did they not call me when I specifically told them to call me...by the way the invoice was stamped 3:24 p.m. This is not an isolated incident. This has happened to me before. I do not recommend their service department unless you have all day to wait.

sky00

12 de may. de 2014

I went in my family and I had to go in by myself the next day bc the bank had not responded yet, not once did they give me proper info and kept beating around the bush, I never even got my interest rate and my salesman was already asking me to hand over my card for a down payment. I said no bc I needed more info, he then called his floor manager, Roel. Roel was so disrespectful, condescending, rude, arrogant and threatening. He was very unprofessional and he easily convinced me I would never want to do business at a company with employees like that. I've never been treating in such a way. He stated if I didn't sign this deal I would not get approved at any other dealership and that if I walked out and called my family to discuss the little info i had about the current deal he would not wait and just call the bank and cancel everything. I quickly told him I would not be purchasing my new car there and stormed off, devasted, crying and in shock with the treatment I received from someone who had just shook my hand moments before when I arrived. Management called me a few hours later to apologize and offered me a different deal, which I appreciated. However it was too late, the damage was done. I would never go back there again. I never should have been treated that way as a serious customer buying her first new vehicle. I'm sure if I wasn't a female or if my family was there things would have been different. I felt 100% attacked. It Was An Experience I Wish I Could forget. I DO NOT recommended going to this dealership at all. Youll be treated nicely at first but if you have questions or concerns they will treat you like dirt and all they care about is the sale. Worst experience I've ever had. And to this day the "floor manager" of course was not man enough or professional enough to ever apologize for what he put me through. Go anywhere else but here to purchase a vehicle.

jachampion

15 de feb. de 2014

Went to other dealerships in my area was very frustrated with old bulling sales technique. Came to bert ogden nissan expecting the old bait and switch, Boy was I wrong. Jose Gomez was honest which is hard to find in the car biz. We sat down took 5 min to get to an agreeable price.We were in and out under an hour. Jose went over everything I needed to know, he wasn't rushed like on other lots to try and get a new customer. If any one reading this is thinking about a nissan and your in the RGV area talk to Jose red carpet treatment all the way.

avideyes1

31 de oct. de 2013

I took my Nissan to your dealership for service and I was pleasantly surprised to see Mr. Juan Gonzalez back in the service department. he was gone for awhile but know he's back, he was the sole reason I took my SUV to your establishment in the first place. his personality and professionalism always made me feel welcomed. I always made sure he was the one taking care of me and my vehicle. he explains everything to where I can understand and always does it with a smile. I am also a business owner and know how hard it is to find good people that go above and beyond. I wanted to reach out and let you know that you have a good employee. He delivers great customer service I can tell he enjoys his work, and I always feel I'm in good hands. I wish I had more employees like the one you have. I feel he deserve honorable mention and can be a roll model that can help train other service personal on what it takes to deliver exceptional customer service. And a raise shouldn't be out of the question to show some appreciation for his dedication. Keep up the good work Juan and I'll see you next time.

cramos242000

27 de jun. de 2013

Great Improvement from the past. Friendly associate, that made me feel at home. Fast service. THANK YOU!! I will be back to visit for all my service needs.

VinceKumar

17 de jun. de 2013

This is by far the worst dealership I have ever dealt with. I went to get a simple oil change 2 days later my brakes start messing up. The dealership blames it on my electrical components of the car I added afterwards. When my car worked perfectly fine for 6 months. What a coincidence that it started messing up 2 days after I got my oil change. I had to pay $100 for something that should have been covered under warranty. But just so they could charge me they blamed it on something that has nothing to do with the brakes. Do NOT ever go here for service. These guys are robbers. Do NOT ever buy a car from them. They will not even honor their newspaper advertisement price.

Unhappyashell

21 de may. de 2013

Everything went well on the sale my sales lady was veryhelpfull, but went it came to the insurance she recommend one of the other salesman to help me with the insurance but once in one of their little rooms at the dealership he says that in order to help me I need to give him 40 dlls, Im ver unhappy with that situation thats my main reason not to recommend the dealership.

fgg1rwc

8 de may. de 2013

Good experience from beginning to end. Salesman Adlofo Ramirez did a great job to find the vehicle I was looking for at the price I required. He was very respectful and made my wife and I feel comfortable while visiting the dealership. We usually buy our vehicles in San Antonio because of price and selection, but found that Bert Odgen Nissan has a great selection of quality cars and were great to work with to get the deal done. I drove off the lot with the car on the same day and even decided to buy the extended warranty which I had not anticipated doing. Very good experience and I will definately shop there again.

rluna1

14 de abr. de 2013

Our experience at Bert Ogden Nissan was exceptional. Erick Gomez met us at our car with an attitude of respectful, caring service. Being "young" senior citizens (65), Erick was extremely patient and attentive. Every car we showed interest in, Erick would bring it around for us to drive. We probably drove 10 cars. He would quietly sit in the back seat, answer our questions and teach us how to use the technology on each car. Erick never rushed or pressured us, which we really appreciated. He always seemed to be sincerely enjoying his job which made it a very pleasant and positive experience for us. Erick was polished and professional. We dedided to buy one car. Then we had the pleasure of meeting Robert Dupoy in Finance. Another great experience.... Robert was superbly organized. He explained all the forms and made the tedious job of paperwork actually seeem like a bit of fun. He has a wonderful sense of humor and wit and smiled through the entire tedious process. It was fun watching him go through the mountain of paperwork, dealing with the technologhy(computer, printer, fax, shredder), rolling his chair from forms to different equipment....somewhat like watching a dance.... He was charming.As we waited for our car to be ready for our possession, we decided to go ahead and buy a second car. We notified Erick and started the process again. We were at the dealership for the entire day (9:30-6:00), but the day went quickly as we waited in the very well appointed and comfortable waiting area. Everyone we dealt with was courteous, friendly and professional. The entire atmosphere of the dealer ship was positive, inviting and comfortable. At the end of the day, we had purchased two vehicles, spent the day at Bert Ogden Nissan, had lunch at Luby's down the street, and met a lot of very enthusiastic and happy people who were obviously pleased to be of service.We left marveling at our experience and very happy with 2 vehicles.

oscarhhjr

28 de mar. de 2013

Comig to this dealer was a very good experience. Joey, hte sales person was VERY friendly and super nice to me and my daughter. He explained everything with detail and made sure I understood. He worked on the price and payments as much as he could. Overall i'm satisfied with my experience.

rodg763

19 de mar. de 2013

Dealership exceeded my expectations. Customer service exerience was great evenmore so from the sales person Cole Denckla. He helped me find the exact car I wanted and went out of his way to make sure I left very satisfied. I went there to browse but the experience was the one that made me want to but from Bert Ogden Nissan and not another Dealership. My overall experience was great and I really liked the fact that Cole followed up afterwards just tomake sure I was sattisfied with my purchae. I would recommend Bert Ogden Nissan for your next car purchase and definitely recommend Cole Denckla as your car sales person, his customer service skills were above average.

melizondo

31 de ene. de 2013

it was a great experienced. There was no time delay, went on a Monday made the deal and was driving my new Nissan Armada home on Wednesday afternoon. John, general manager was professional and courteous, same as Robert Putty. Would highly recommend this dealership.

galvanranch

21 de ene. de 2013

Had and awesome experience, the staff was great to work and deal with!!!!! I really like their prices and inventory....Most definitely recommend them!!! Again thanks for great service!!!

roxyr07

23 de nov. de 2012

HI. My name is Roxanne. I owned a mazda 3 but it was time For an upgrade And decided i wanted a rogue! I recently Just went into Bert Ogden nissan And purchased My first SUV a 2013 rogue. I was very impressed with the satisfaction That My parents And i received. Paula Regalado the internet sales manager was very helpful in satisfying our needs with what we wanted. Thanks a lot For your help i will be recommending you all to furture nissan owners! :)

glenrox

30 de oct. de 2012

From the moment my wife and I walked into the dealership we were very impressed. We were greeted with friendly and genuine smiles. Joe, our sales consultant, and John (General Manager) went above and beyond even my expectations. This was our first new car purchase and we had a great experience. We are very pleased with the level of customer service of the employees at this dealership and would highly recommend it to anyone.

azavala05

30 de oct. de 2012

This is the second time that I have gone to this dealership to purchase a new car because the service that I receive is exceptional! The prices are very reasonable and they will do whatever it takes to make you happy and br able to walk out with a new vehicle. They worked with me until I was satisfied with the offer they gave me. I have been to many dealerships but this one tops them all!! Great Job!!!

mcontreras

11 de ago. de 2012

Bought a nissan altima back in 2010 with a contract agreement of an extended warranty of 125,000. In 2011 I found out my extended warranty was only for 72,000 miles. I was very upset and spoke to the manager in bert ogden nissan, which tried to say it was a mistake by the sales person to have offered and did not want to honor the extended warranty. After alot of argueing and stress, the manager acted as if he was doing me a favor and offered a 105,000 extended warranty. Frustrated and disgusted with dealing with professional con artist I agreed to it. While I was getting an oil change which by the way took 3 hrs, august 2012, I found out that the manger never changed the extended warranty and it was back to 72,000 miles. After completing having a melt down of being lyed to again. I go into the nissan to speak with someone about this. This was on a tuesday I spoke to someone in fiance and he said he would take care of this right away to give him till wednesday. It is now Saturday, no call can not get in touch with him after leaving several messages. I sent an email on thurday about this to the main office still no call back. If you want to be lyed to and scammed this is the place for you.

ericred2003

24 de may. de 2012

I went in with great expectations to buy new vehicle from Bert Ogden Nissan, I was being forced to purchase extra packages which i refused to take. I finally agreed to take it just to satisfy them, I was then taken to finance where I was being pushed with more packages that were the same that I had agreed with before. I was pressured to make the purchase and I asked if I could come back in the morning once my mind was clear, they were persistent on making the sale that night. I left that evening and I did come back the next morning to purchase the vehicle, but this time went with another salesman that was Not to aggressive like the Salesman Cole. The Salesman Cole came to ask if was ready and I told him no I was going with another salesman. Only to be told by a messenger from The General Manager "Thank you, but were passing on your business" I was discouraged and upset. The General Manager refused to speak to me which showed me bad business edicate. Never again will I buy nor recommend this Dealership to anyone for I wish no one the act they bestowed on me to anyone else.

raulcid

26 de abr. de 2012

I have bought FOUR Nissans from Bert Odgen in less then a yesr, I personaly love my personal salesman Richard, all I have to do is call him and let him know what I want and he will find it, drive it to my job so I can see it and then go back and sign papers and drive off..... I refuse to test drive any of the vehicles befor I sign papers for the simple fact that that since i started dealing with Bert Odgen I have choosen to leave all that in there hands.... Bert Odgen.... DALE GAS and thx for the great Customer Satifaction and we will see u again soonRaul Cid

markume

22 de abr. de 2012

I recently purchased my second new Nissan from Richard Acevedo III. I am very impressed with Mr. Acevedo because he is a very upbeat and courteous individual. He always tries his best to understand what the customer is looking for and makes shopping for a car an easy and enjoyable event. He stays with a customer all during the sales process, the financial process, during the delivery of the automobile. His positive attitude is contagious and this makes the customer feel great. There is nothing negative about this young man, and I can honestly say that if I am ever in the market for another car someday, I hope he is still at this dealership.The lady tha handled my financing I believe was Mrs. Flores and she is also to be commended for doing a great job. Despite the fact that it was late, she was very patient and made sure everything was finished before I walked away. Thank you both for a job well done...Eva Markum

bigmancl

14 de abr. de 2012

Great service and delivery. Very impressed and would do business again with this dealership. Very happy with turn around on finding the truck we were looking for and Robert Lucio.

Ester Kline

13 de abr. de 2012

So glad I can tell you about the success I had buying a car from Bert Ogden Nissan last year. I probably wrote a separate review last year but my Nissan has been a better car than I ever hoped I could have.I had driven my previous car close to 100,000 miles and was due a new car. I looked at the Cruise and since my other car was a Malibu, I was ready to buy. It was my husband who said, Let's look at the Nissan.My Nissan is economical, as well as beautiful. It was if I had requested blue tooth, which I didn't; garage door opener, which I didn't; and back up view screen, which I didn't know existed.Through the months I have appreciated my Nissan more and more.Not only did Bert Ogden have a great selection but I also like the American Heart which sits on my back windshield.I LOVE MY NISSAN!I will buy my next car from Bert Ogden again. John Barraza and Frank Gutierrez were so professional and helpful and helped me set up the blue tooth and work the screen.

joannmartinez71

10 de abr. de 2012

My husband and I had our previous vehicle for only 7 months. We then decided that the vehicle that we had purchased was not a vehicle that met the needs of our family. After speaking with different dealerships, we discovered that it was going to be difficult to trade in since we were upside down on our current vehicle. Frustated and tired, we pretty much gave up hope. Well, that was up until we met and spoke with rep. Robert Putty. My husband was there from morning up till late in the evening while I was at work. My husband knew the vehicles that I liked and disliked, so that made it pretty easier for him. By the time I knew it, Mr. Putty was right in my office with my husband for us both to sign all necessary documents for our purchase on our new vehicle. I was shocked and asked my husband is this for real, are you sure? My husband then stated, just sign do not worry everything has already been discussed. We both happily sign and we do not regret our purchase. He also stated to me when we are ready to trade in this vehicle that he is going back to Bert Ogden in the future! Thanks Bert Ogden and Mr Putty!

Alexxxx

13 de mar. de 2012

My experience with Bert Ogden Mcallen Motors, INC.The thought of purchasing a new vehicle is a horrendous thought alone, especially, in this economy. The last thing you need is for a car salesman to pressure you, which is the case in most car dealerships, but not at Bert Ogden. My partner and I had set our minds before hand that we would just walk in and LOOK around (key word LOOK). Well, we did look for about twenty minutes when we were introduced to Adriana Salinas, sales representative. The confidence in her shined from head to toe and it assured us that she was knowledgeable about her work. After the test drive she walked us into a cubicle were we started our negotiation. She took everything into consideration and respected us as human beings, which is rare here in the valley. I will not go into further detail, but I will state that the negotiation was intense on both parts (ours and the dealership's). Once we were done with the negotiation she accompanied us to the finance department were we met with Martha Silva Flores. Martha was busy with another client so we were asked to wait in the lobby for a short period of time. As we nervously waited, Mike Castillo presented himself with a bear hugging attitude that quickly calmed us down. He went over some features of the car as well as the different qualities and services they offer. That are awesome, if I may say so myself. As he departed, Martha welcomed us into her office. Her positive energy of optimism and her insight to life is one I wish she could share with the rest of the world. She explained everything to the smallest detail and when we were done it felt like I had just received an accountant certificate. I will not say that my experience was perfect (because no one is perfect), but they were pretty damn near it. I now ride in a comfortable car, thanks to them.

antguad01

1 de mar. de 2012

Great customer service. Robert was a nice and very respectful person, and also very funny :) My husband and I had never come to this dealership and as soon as we stepped inside Robert right away went up to us with a smiled and asked if we needed some help.. Thanks a lot to Robert and Bert Ogden for a great experience.

jdeleon12

10 de nov. de 2011

I am very happy with the great customer service provided by Cyndi Fontenot. Excellent employee who goes above and beyond her duties. I feel she is an important key at bert ogden and a big reason why i purchased vehicle. Xavier Perez great salesman who goes out of his way for you. Financing Rick Guajardo very professional and polite. I am happy that although the begining i dealt with joe and benny who need a lot of practice on customer service i ended up working with a great group like cyndi, xavier, and rick who know and treat you with great customer service and professionalism. Thank you Cyndi and Xavier because i know how hard you worked to make sure i was happy! Thats is something people dont forget.

darkmusiqfaerie

7 de nov. de 2011

These employees went beyond to ensure that I was getting a great deal and they really helped my first purchase be a positive and successful one. I am very happy with my new vehicle. They knew exactly what I was looking for and did everything possible to ensure I was happy with my purchase.

rfloresf

30 de oct. de 2011

In the end of the day i went home with a charcoal grey juke, but my families experience was terrifying. never in my life had i dealt with such a rude, defiant, repulsive, egotistical, man like JORGE SANCHEZ, that man should be fired, no matter the situation a customer must not be ridiculed, and this man did just that. I was a hair close to taking a further dramatic step but i didn't only because my son was there who really wanted this car. This man needs to be fired, or properly dealt with, people like him make customers regret walking into those huge, glass doors. Yes i am happy that i was helped by other people who were very nice and understanding, but i'm serious when i say that i am not recommending bert ogden nissan to any of my friends or family until this man is dealt with. Rude, i literally have a different view of Bert Ogden, whoever is reading this if your a customer, avoid this man you wont miss him, if you are the owner fire him really you almost lost a valued customer and lost several to come.

bluebob11

27 de oct. de 2011

My girlfriend and I bought a Maxima from this dealership over a year ago. It has been a terrific car, we love it more now than when it was new. I have had no problems with the car, but I'm writing to tell you that your service department has an outstanding young man working there. His name is Romeo and I have been more than impressed with his knowledge and caring demeanor when I take the car in for service. It is hard in these times to find a person that actually listens and is concerned about our issues, but he has been a shining star for your dealership, and I wanted to commend him. Whether it is for an oil change, tire rotation, or discussing parts to upgrade the car's appearance, he has been there to help. He seems to be honestly concerned and has given us great advise and service that makes me feel like I'm your only customer. Just wanted you to know. I might add that the initial buying experience was as sincere and effortless. I was out of town and she was in McAllen, but the effort was smooth from the beginning. Thanks...see you at the next service interval. KA

mmcortez1

14 de oct. de 2011

I bought my Nissan Juke color black a couple of weeks ago and my car came with some paint damages and some scratches. i was told if i set up an appointment that i could bring my car in to get that taken care of. i had problems getting someone to take care of the paint damages and scratches on my car because of time. i was told it had to be brought in during the morning because my car had to be taken care of differently than other cars because it was a black car. it took me three tries to set up an appointment because there was never time for me at the dealership. finally i got a appointment set up on Friday around 1:30pm. when i came in i had a hard time because nobody had my appointment scheduled for me. so i came upon Francisco Torres we went out of his way to help me with my car when it wasnt his responsibility. i gladly appreciated all he did for me because my car was done in a few hours. and what i appreciated the most was that after my car came out of the shop not all the scratches were gone. but Francisco Torres went out of his way again to clean all the little scratches of my car himself. so this is why i give the rating i did above. because im thankful for all the help Torres did for me, my car looks way better than the day i bought it.

sandra636g

8 de oct. de 2011

I was in the market for a new car and decided to give Bert Ogden Nissan McAllen a try because I was so impressed with their prompt response to phone and internet inquiries. I guess I should have just left it at that. I was lied to and lured to the dealership by a salesperson who said my car was ready for me to pick up. He assured me my deal was backed by Mr. Vacker himself. Not even knowing who that was I went on the word of Chris and went to pick up my car. It was great up until the point when he drove me to a dark parking lot in back of the store to try to get me to take a cheaper car because the car that was nice, washed, and shiny up front, could not be sold to me because they were taking too big a loss. This is where it gets interesting. He told my husband he should have taken the deal the day before. He compared it to getting drunk, where you don't know what really happened and no finds out. We missed our opportunity and hence no deal. Be careful! I should have listened to a former employee who warned me of this practice of luring you in with promises too good to be true, only to waste your time and humiliate you. Why don't the managers do anything about this and this Mr. Vacker person. So beware of the deal that is too good to be true because it probably is and then they will get you there, bully you, pretend to be your best friend, send three or four people to talk to you, and get you to give up and take the crappy deal, oh and then laugh at you when your close to tears. Thanks Bert Ogden.

rgjimenez2

4 de ago. de 2011

First I would like to say thanks to Michael Castillo (customer service) and Chris Brown (salesman), they made my transition from my 2009 Nissan Sentra to my new 2011 Nissan Altima a smooth one. The Sales Manager also help me get me to a payment I could afford with little money down... they gave me far more for my trade-in than I expected. Thanks to all their hard work I am a proud owner of an Altima and I'm coming back in 2 yrs for a Nissan 370z.Thank You Ramon Garcia Jimenez II

Rosinda Trevino

22 de jul. de 2011

Mr. Mike Castillo was and continues to be such a help. He is always there to help as needed. Whatever the concern, once I contact him, it is quickly taken care. His customer service ways are truly an asset to me. I certainly hope that the dealership regards also regards him in the same manner. Mr. Castillo is ready to serve, smiling and taking care of his customers.

jal_psyche

25 de jun. de 2011

They will try and work with you on give you other suggestions depending on how much is your budget. Although, on my experience that I have a particular car that I want, they tried to work within my budget and at gave me the best deal possible plus all the added features I want in my new vehicle.

prple8

16 de jun. de 2011

miguel castillo went in and out of his way to make sure that we got exactly what we needed and put the extra effort that a stranger rarely puts for another stranger. he treated us like if he knew us forever, that was exceptional of him, selfless, and thus making himself a great person to deal with, which reflected on the dealership which at anytime i would recommend as the place to go deal with when needing a vehicle.

geruiz

14 de jun. de 2011

Juan Mendez epitomized the ideal salesman. He exhibited true professionalism and courtesy. He answered all our questions and always came back to check up on us whether to tell us that the aplication process was stilling getting worked on or simply just to acknowledge us. It is this quality that will make him an excellant employee in any job.

ccompton

12 de jun. de 2011

The overall experience was great. Have had an experience last year at the same dealership and was unhappy with the pressure and harrasment. This time everyone was great and there was no pressure and I got the deal that I wanted without the added stress. The only problem was the process lasted longer than I had planned, Part of the time was due to my not being able to contact my insurance. They were very helpful and I obtained from an on premis Insurance agent. No coffee, water or soda's in the machine. Cris did buy me a soda when he went to fill the vehicle.

nag75

12 de jun. de 2011

Thank you Victor Flores for helping with my trade and getting me into the right car for me...I will send over my friends when they are looking for a car Please keep them away from carlos , thanks again norma

Sguajardo6

8 de jun. de 2011

A nightmare. Salesman was attentive at the beginning, but we got the run around from every department. We went Friday and immediately had an approval, then the next day we heard nothing on the final numbers from finance. When we kept calling, we were given very misleading and contradicting information everytime. When we did speak up about the matter, the salesman stopped taking our calls. Very negative experience.

mgutierrez

15 de may. de 2011

Our experience at Bert Ogden Nissen was initially a mixture of some frustration and questioning. However, it was due to our expectations not meeting the expectations of the management at the dealership. Had it not been for Red (Raymond McGarity) our sales representative we might have gone elsewhere. We first met him in late March during Sprint break while looking for a car. He was professional, genuine and was not at all pushy. He let us think things through and agreed to be available should we decide to purchase a car. We were looking at Nissen Sentras at the time, but were not ready to make a commitment to a purchase. After going to several other dealerships, we decided to return to Bert Ogden in May when our son came home from school. We went to Bert Ogden Nissen and specifically asked for Red because of the positive impression he made on the first visit. We ended up buying a Nissen Altima.I would definitely go back to purchase another car from this dealership and specifically from Red becuse of the good service he provided. In fact, we have already talked to our sister about purchasing a car from this dealership.Red exemplifies what my dad used to call "true customer service". He is not out to just make a living for himself and the company, he is an example of someone who knows how to treat the customer in a manner which is genuine. It is readily apparent that he truely enjoys and believes in what he does and most importantly takes pride in his work.Another employee who stood out was Cyndy Fontenot. She was courteous, friendly and professional.

pattyrdz7

28 de abr. de 2011

We had actually decided on a vehicle at another dealership but my husband decided to stop by Bert Ogden one evening. He came back home so excited about the price of a Nissan Rogue which was a much better price than the vehicle we had set our eyes on. I wasn't a believer until I went the next day to see for myself. For a very small difference I would purchase a brand new vehicle instead of a 2008 model I had seen at Hacienda Ford. How can that be?? Well, it's true!!! Rich, our salesman, was very easy going, no pressure, and absolutely great. He knew exactly what we wanted and didn't push us into another type or style of car. It really is a big relief that he listened to our needs in regards to space and safety features we wanted in a vehicle. I drove off in my red Nissan Rogue with a big smile knowing I had purchased the right vehicle. We had to take our 1 yr old daughter which was tough because the wait time for all the paper work to be ready is long as expected. Unfortunately, Bert Ogden doesn't cater to those of us shopping with little ones. I really wish there was a baby changing station so I didn't have to change my dauther's diaper on a chair with no privacy and there was no kids room or at least a TV. It was pretty hot and they offer no complimentary bottled water and there is no signage directing you to the vending or soda machine.

unhappy20

21 de mar. de 2011

My husband and I bought a car there on sat 3/20/11. all was well until we checked into what we got into. the price of the car was 1000 more than the internet price I had told them about AND to top it off there were deals they didnt let us in on. IE free maintance for a year. Also when we were leaving I noticed that the key was by itself. I asked the car sale person where the little remote to lock and unlock was and he said that the car that were 17 5 didnt come with that feature!! are u kidding me. Okay so I just bought a care that was like 18 grand and I dont even get a little convience tool with it. The price is really bothering me. What is the return policy for bert ogden nissan, because I rather get a car that with the internet price as the same as the one we got that actually has upgraded features.

croobie

21 de feb. de 2011

First I have to say I am so glad I never purchased a vehicle from this stealership. I went in looking to buy an Altima. Noticed they had a few 2009 models still on the lot selling as brand new. It being 2010 I figured I could get a good deal on last year's model. For some reason they thought that 2009's should cost the same as the 2010's. Under what logic? I'm not someone who needs to be "sold" a car. I do my research and I know what I'm going looking for before getting to the dealer. Most of the guys at this dealer think they are so slick and have this attitude that just makes me nauseous. Anyway, I was approached by some guy who looked as if he could have been some homeless dude off the street they gave a shot at selling cars to. I still wasn't convinced he was really even a salesman until he started in with the paperwork. He kept pulling this little trick sales people will use known as "conditioning" Keeps writing things by hand on a piece of paper and saying will you buy this car if I give you the right price. After you sign enough times you don't even notice you are signing loan papers at the end. I started running out of fake names to sign because he asked me to do this so much. He wouldn't go to the next step unless I wrote something down and I wasn't serious about jumping into a loan when he wouldn't even give me the price of the car. At some point he asked for my debit card and I gave it to him. I think they were doing something to see how much money I had in my account. Crooked jerks. Turns out they were holding my card ransom for signed loan papers. they wouldn't give me my card back until I gave the papers back to them signed. They must pay off the police because when I threatened to call them they just told me go ahead they would call them too. Bottom line is this place is the biggest waste of time unless you are a complete idiot or desperate for a Nissan. I ended up buying a used altima from Frank Smith and I had a very good experience there. They got me in and out with a loan of the percentage I asked for. I will never ever ever ever go to Bert Ogden Nissan again. This place made me so mad I won't even buy from one of their other dealers. Nissan should take their license away because it gives the brand a bad name. When (if) I buy my next Nissan I will go to Houston where there are several dealers and they will actually give you competitive

cantu7887

6 de dic. de 2010

I was a bit optimistic about dealership sales staff before going to check them out but I was blown away with how friendly the staff was. My salesman wasn't one of the annoying salesmen that tend to harass you verbally until you buy, he gave me the space I needed to make my decision. Miguel the CR/internet sales manager was very professional and friendly as well, offered me different protection packages at a good price and explained in detail how they will benefit me so I took them. Dalia at finance was very friendly and explained to me very well what I was purchasing. Overall I left very happy with the experience I had at Bert Ogden Nissan. I will definitely turn to them in the future when I purchase another vehicle.

kaynage0605

23 de nov. de 2010

The service advisor Ignacio Gonzales, was extremely professional in all aspects regarding the services on my Nissan Altima. He was extremely thorough in his explanation of the services my car needed. Mr. Gonzales also made recommendations on the services my vehicle would need. Everyone that I came in contact with was very pleasant and professional. A big thank you to the professionals at Bert Ogden Nissan!!! Thanks!

jones12345

28 de oct. de 2010

Customer service is very important to us and Bert Ogden Nissan gave us great customer service! The staff was friendly and they worked with us to get us the deal we wanted. My salesperson was Chuck and my after-market person was Mike Castillo. Both of them were extremely nice and professional. I would highly recommend Bert Ogden Nissan and we will continue to purchase our vehicles from them.

chrasm8

19 de sep. de 2010

Wife and I went in for used car purchase after searching many other dealers and being pressured to buy. Jacob our sales person was the best, not once pressuring us to buy, even offering us to continue searching until we felt comfortable. After negotiating our deal, we decided to purchase our vehicle here. This is where the drama begins, the finance department. My negotiated $15,000 car would now cost me $29,800. Life insurance, disability insurance (both of which I have with my employer), service protection (which was touted as free oil changes), equipment protection, & gap insurance were tagged unto the vehicle price. The final price of all these additional charges, $7,500. When asked if I could have a copy of my paper work I was told that it would be mailed to me, conveniently after they have received the funds from my lending institution. When I did receive the paperwork I tried calling the finance department to inquiry on all of these additional charges. Good luck getting someone to answer the company phone 956-631-6666. Whenever I did reach someone I was told that they would have someone call me back. Thank God, after reviewing all the insurance papers it looks as though I may be able to recover all of these cost & all I will be out is time spent, and about 6 months higher interest rates until I can refinance the new lower price of the vehicle.Overall, my salesperson Jacob, I highly recommend, it is the finance department I'd avoid.

m136

30 de ago. de 2010

My wife and I went twice to Bert Ogden Nissan in McAllen, TX to buy a Sentra. On our first visit the salesman did a very good job showing us the car, and we were impressed with the vehicle. We returned the next day to learn about the price, incentives, and financing available. At other dealerships this procedure is always pretty much similar by providing our information, and then the price is given with any discounts and incentives, and with financing terms that we qualify for.Well, this is where things went crazy. The sales staff would not provide any numbers unless we would agree to buy right that instant. We asked for the final price with taxes and financing options twice. The General Sales Manager came out to talk with us. He wanted to know why we were being difficult and would not just buy the car. He said that we just wanted to compare prices, as if this is some kind of crime. We were stunned that this kind of insulting aggressive technique was actually being used on us. We left the lot, and as we drove down the street the manager called me on my cell phone to give me his "price", I replied we would think about it.I don't honestly understand how they sell so many vehicles this way, except by praying on the uninformed or naive customer. We have spoken to family and friends about this, and many have indicated similiar treatment. Bottom line is we left with no information at all on the price or finance rates. These guys are to be avoided. Save your time and energy. Beware their predatory practices.

rgjimenez2

26 de ago. de 2010

Mike Castillo is helpful and courteous. His attention to my car needs has helped me make the right decisions and have a happy stress free experience. He made sure that everything was taken care of without a long wait and I hadn't even remembered about a part that my car needed from before and they had it ready and waiting for me. What a pleasant surprise. Thank you Bert Ogden!

amberlizette

16 de ago. de 2010

The salesman at Burt Ogden known as Little Frank was very patient and helpful during our visit. After test driving several different models, he was able to find the vehicle that was just right for our family. Miguel Castillo was also very helpful and friendly when it came to finding the right warranty package to protect our knew purchase. We also enjoyed chatting with Betty from finance, as she drew up our paperwork. She really made us laugh, even though she was going on her fourteenth hour of work.

mfgarzaz

8 de ago. de 2010

We were shopping for two vehicles. Ulysses came out to aid us immediately and stayed with us throughout the day to make sure we were taken care of by all of the other service people who crossed our path. Ulysses was informative, kind and attentive. Later we dealt with Miguel Castillo who set us up with a comprehensive protection plan. Mr. Castillo was thorough and patient with his explanations of the three protection plans. We were extremely satisfied with our treatment and our purchases at Bert Ogden Nissan. Our special thanks again go out to Ulysses and Miguel.

Narcedalia

7 de ago. de 2010

The service was very good. The sales people were very attentive. They helped me get the deal I wanted. I have gone back once to ask information about my vehicle and they were so willing to help. I was very pleased cause I feel comfortable coming back with any question I might have

Spicorvette

6 de ago. de 2010

I dealt with another Rio Grande Valley dealer and literally was disrespected.Bert Ogden was really professional, courteous, and respectful. Not to mention they had the exact vehicle. I will certainly be purchasing my next vehicle from the Ogden family of car dealership.

irco1966

5 de ago. de 2010

This is the first car for our 16 yr. old daughter. We were concerned about safety and performance in a car. The people at Bert Ogden Nissan in McAllen were very polite. They took their time in explaining all the details about the car. They went into full detail about the warranty and extra coverage we could purchase. We felt very comfortable about the price we met on and about the financing we were offered. We very very pleased and are now looking into buying a nissan maxima with them.

jedijorge

1 de ago. de 2010

Let me tell you that my experience with Bert Ogden was fantastic. They were extremely friendly and helpful and, most of all, PATIENT. They answered all our questions and made sure we got into a 2010 Nissan Sentra and even helped us with financing. Being this my first experience with a new car dealer, I think I couldn't have done better with anyone else! Thank you so much Bert Ogden, you rock!!!!

RRoth

31 de jul. de 2010

Our salesman was Ulysses and he was very helpful and friendly with everything. He was very knowledgable about the cars, options, warranty and financing and got us a great deal. This is our second car from Bert Odgen Nissan and we will be back for our future needs.

M. De Leon

16 de jul. de 2010

I had a wonderful experience while shopping for my 2010 Nissan. I highly recommend Bert Ogden Nissan to my family and friends. Both Mr. Trammel and Mr. Castillo made my experience enjoyable, and I feel completely satisfied with my decision. Again, thanks to their expertise and their customer service relationship...I highly recommend this dealership to anyone. 100% satisfied customer. Thanks, Bert Ogden!!! M. De Leon

valamia9110

29 de may. de 2010

Bert ogden nissan mcallen has the worst customer service. they need to get qualified management with a college degree in business. they have the least regard for customers and they really don't care if they loose a sale. thomas ochoa is rude and has no manners. i will never buy from bert ogden nissan.

liza82

28 de abr. de 2010

I live in Brownsville and made the mistake of buying my nissan sentra at charlie clark. After I bought it I started having problems with the gas tank and took it in for service. They tried fixing my problem 3 times but were useless. I got so frustrated that I decided to drive to Mcallen and take it to Bert Ogden. A guy named Mario explained to me what the clark dealer was doing and why the problem was still there. He was extremely professional and polite. After I explained where I live they worked with me and fixed my gas tank! I am extremely thankful that my car is back to tip top shape. Never servicing my car at clark again.

thebigdeels

1 de abr. de 2010

This has to be the most poorly run service department I have ever worked with in my life. We're currently waiting at day 5 for what should be a simple problem, hesitation and stalling with a service engine soon light on.Forget about calling them. They either won't answer the phone or will lie to you about when they're going to give you a call back. I called at different times on different days and nobody would answer the phone. All I wanted to know was if they had diagnosed the problem and approximately when the car would be available again. If I ever get the car back, I'll update again on how the actual repair went.

a217santo

13 de dic. de 2009

I went to buy a used Nissan Pathfinder and after test drive I decide to purchase the vehicle Mario make me wait for 3 hours and decide to leave to have lunch and he agree to call me as soon as he have response at 3pm he told me that the bank was closed that he would work on Monday. On Monday he call me at 11:15am that everything was approved. After work I went to pick up the vehicle and for my surprised they sold the vehicle. Everybody give me excuses and excuses and I decide to Talk to Thomas Ochoa the manager and he was rude, unprofessional and no courteus and told me he can help me because I didn't leave a deposit and they never ask me for it. Another manager call me and told me they going to find one for me at the same price and I still waiting for event a call.

ISAIDIT

16 de sep. de 2009

NISSAN CARS SEEM NOT TO BE WORTH THE PRICE, WELL AT LEAST THE ALTIMA. WE HEARD OF A PROMOTION THEY WERE HAVING THAT WAS ADVERTISED ON THE RADIO. TURNS OUT THE ALTIMA THAT WAS AT AN UNBEATABLE PRICE CAME WITHOUT A RADIO. IF WE WANTED RADIO, WE WERE EXPECTED TO PAY ABOUT 3500 MORE. NOT TO MENTION, IT IS REQUIRED TO ADD ABOUT $1500 TO THE AMOUNT YOU ARE FINANCING BECAUSE OF SOME PACKAGE THEY DEEM AS NECESSARY. AND YES I SAID REQUIRED. I THINK THATS A LOAD OF BULL. NOT SATISFIED WITH THIS DEALERSHIP, OR NISSAN IF THATS HOW ITS GOING TO BE.

aevans

14 de ago. de 2009

New vehicle no more than 3 months with car and started to have electrical problems, they had car for 4 days and said it was fixed. the day i picked up car it started to do the same thing. i d rather spend money somewhere else than deal with these guys again

mdenner

17 de jul. de 2009

I have been trying to get the gap insurance terminated. I called all day on Friday July 17, 2009 and NO ONE was working in the finance dept. The receptionist even said no one was working in there. My father signed the paperwork on June 15, 2009 and Bert Ogden has yet to send the papers to Austin. No one in finance will return calls and the dealership here in Houston where we bought a new car had to do the initial paperwork as NO ONE at bert Ogden seemed to know what to do. My 80 year old father made 2 trips to sign the paperwork because of incompetence and my dad was friends with Bert when he was alive. I am so disappointed in the company so disappointed.I had purchased two cars from them before and was very happy however this incident just upset me so much. Hopefully they will fix this situation.

speck36

9 de mar. de 2009

be very wary of deals made here. make sure all information is in writing. maybe have them copy things as you agree to them as no verbal deals are honored here no matter who makes them. check out better business bureau website for more information.

SpeakOut

27 de ago. de 2007

Tomas Ochoa, a manager at this location, was rude and extremely unprofessional. After mentioning that I purchased two vehicles at that location, he replied that he did not need my service there and to be sure to spell his name correctly when I made contact with corporation. When I brought in a police officer to take a report of items not received that I had already been charged for, Tomas Ochoa stated that he could not wait to go to court then stated to other empolyees, "They can't touch me" and snickered. When I submitted my customer service survey, for which I was promised a gas fill-up, they asked me for my Spansh version of the survey. Tomas Ochoa finally made me realize why - he stated that the survey had to be a "perfect" survey in order to get teh tank of gas. I believe they intended to fill out the Spanish version and send that one in instead. Bad service, worst people.