Jeff

30 de jun. de 2016

My truck purcased was very quick and easy. Salesman was very imformative of the new vehicle I purchased.

Samuel

21 de ene. de 2016

Everyone was polite and very knowledgable about necessary services for my car. Thank you for providing such excellent staff! I would definitely recommend Baierl to my friends.

Lawrence

30 de dic. de 2015

The sales consultant we dealt with was very knowledgeable about the vehicle we ultimately purchased and made us feel very comfortable with what we were doing. I was extremely satisfied with Bob's approach and have already told several people about our positive Baierl experience.

Susan

15 de dic. de 2015

I was very pleased with my recent visit for brake service. My customer representative was Lee Ann Welch and she did an excellent job.

David

7 de dic. de 2015

Excellent Service & convenience. Professionalism and knowledge of Service Advisor, Kevin Sullivan keeps me coming back to Baierl Chevrolet & Cadillac for all service needs. His awareness of problems and service advisories is second to none. Always provides a full and understandable explanation of service options and service provided.

Danielle

4 de dic. de 2015

Salesman Thomas at the Wexford dealer in pa was friendly and helpful. He was not pushy and listened. wanted to let your company know that I chose Baierl based on friendliness of the staff over another dealership.

Michael

20 de nov. de 2015

Leann was our advisor and she was friendly, professional and also gave us information on tires so we will contact her shortly to let he know which ones to order

Carol

26 de oct. de 2015

Kyle was very informative about our car. he spent the time to make us feel comfortable and not anxious about purchasing the car and gave us an update about the financing process. I would most definitely would recommend Baierl as a Dealership and Kyle as a sales associate.

Timothy

24 de oct. de 2015

I am very happy with the salesman and sales manager who helped me select my new Equinox. I have purchased and leased vehicles from Bariel Chevrolet and they are always helpful working to get what I need. The finance manager is great also.

Stanford

19 de oct. de 2015

You get treated like your supposed to with a luxury car. James thomas is really awesome and very knowledgeable about my vehicles. I love the personal level that i can connect with him also

Stanford

13 de oct. de 2015

James thomas is a great guy he takes care of me very well.. he is a man of integrity and full of knowledge i could not have been treated any better. Seriously first class.

Joan

12 de oct. de 2015

As always, the service was excellent; the employees very pleasant, friendly and professional. Rich Lyman, Serv. Advisor, is especially helpful and gives excellent advice, and he always remembers my name!!!

Don H

21 de sep. de 2015

I would like to thank service advisor Lee Ann Welch for her help and being so pleasant to work with. I brought my car in for inspection, the service mgr noted my car was due for state inspection, which was completed, and Lee Ann explained what was done in detail. Great service by both, Thanks.

KMD114

11 de ago. de 2015

I always feel that everyone at Baierl Cadillac goes above and beyond any time I've come in for any type of service. From the minute I arrive, they make sure I'm taken care of. The last two times I was in I had an infant with me, and everyone went above and beyond to help us have the best possible experience.

Joni

17 de jul. de 2015

We took our CTS in for a recall and the team at Baierl could not have been better to work with. A loaner was provide as the service was going to require the car to stay for a couple days. the work was performed timely and the services was outstanding!!

an Illini

31 de may. de 2015

Great service, beautiful facility, personable personnel.

BH_LS

18 de mar. de 2015

Our salesman (Ian Rabold) was very helpful in describing and demonstrating the car and arranging the car delivery. The sales transaction was seamless and professional. All members of the sales team were very friendly. Overall, a very enjoyable car buying experience.

BigDogB

12 de mar. de 2015

My salesman, Adam Lofaso, was easy to work with on this deal. He was knowledgeable about the Impala and took ample time to go over the car at the time of delivery

Richard_722

16 de ene. de 2015

State inspection, new front brakes, and minor coolant system repair took 2 hours door to door. can't ask for much more than that. And everyone was their usual informative and pleasant self! Oh - they washed the car too!!!

Thrasa

10 de ene. de 2015

We received a recall letter from GM. We scheduled service on-line and went in for the fix. The service was excellent and the fix was free. Nice going Baierl!

Wayne Catanzarite

13 de oct. de 2014

My Chevy Impala had a problem 2 days before taking it on long trip. Worked with Brandon who went "over and above" to ensure my car was serviced. Car experienced no problems to/from trip. Thanks to all at Baierl Chevy Service, especially Brandon!

Donald L.

18 de sep. de 2014

My Uncle and father bought their first new car, a 1980 Chevy Monza, from Baierl in 1980 and my mother's first new car came from Baierl in 1982. They have bought their cars from Baierl ever since, so naturally that's where I went for my first car, and I have never owned a car that has not come from Baierl Chevrolet. My Uncle still buys his cars from Baierl, as do my grandparents. Now that I have gotten married, my wife has also gone to Baierl for her car needs. My family has been taken care of my Baierl Automotive for 34 years now, first purchasing cars from Gene Fedor, and now Iffy Ali. I honestly could not imagine buying a car from anywhere else, and with the service we have we have gotten, I do not think I will ever have to. Everyone from sales to service has been polite, honest, and more than accommodating. Baierl went out and got the Equinox that worked for our budget from another dealer, and they also have gotten one of my mother's Impalas from another dealership to have the exact options she wanted. Most importantly, I have never felt pressured when expressing interest in a new car at Baierl, which is the biggest reason I tell anyone looking for a new car to go there. If I wasn't comfortable with a payment, I was always helped to find the model that would work for me. This is what happened once again, with Iffy Ali doing everything he could to get my wife and I the right car at the right price. Mike Rossi was also great and really took care of us with the financial side of things. I cannot say enough good things about Iffy, Mike, and Baierl in general. We will definitely be back soon, as my wife only has one year left on the lease of her Honda. Thank you very much for everything and for making the stressful process of buying a car as relaxing and easy as possible.

Kenneth from Tulsa

8 de ago. de 2014

I worked with my salesman Vince Sunseri from out of state. I was looking for a specific vehicle from far away. Vince was fantastic, honest, quick, thorough. We negotiated by phone, text, and email. He took extra pics and inspected the car for exact questions I asked. He over-nighted the paper for me to sign. Everything went great!! I would definitely work with him again. Thanks

Wayne K

5 de ago. de 2014

Dave Hull was extremely helpful in making our car buying experience easy and enjoyable.

Heather

11 de jun. de 2014

I appreciated the quick service and having wifi available in the waiting area. I was able to stay connected to work! The staff and customer service is always excellent!

Terry

10 de jun. de 2014

great customer service explained my auto problems in detail very fast and efficient. I would love to have them add a car wash and vacuum when car is service otherwise top notch

BC

8 de jun. de 2014

They are very friendly and extremely helpful. I will definitely go there again!

steelcitycindy

2 de jun. de 2014

Everyone was very kind and helpful. I was very happy with my visit.

Daniel

2 de jun. de 2014

Rich Lyman was able to accurately provide me with enough details about my issue to make an informed decision. He provided me several options and was extremely clear in what he told me. When I bring my car in for service in the future I will definitely choose Rich to help me every step of the way.

William

2 de jun. de 2014

I was only there for an oil change and they washed my truck before delivering it back to me. what a nice thing to do!!

Michael

2 de jun. de 2014

Tim Clifford in the body shop is a true professional. I interfaced with him during the collision repair of my 2014 Cadillac XTS. Tim(Cliff) always took the time to proved a complete and accurate status report on the repair of my car. Working with Cliff was great.

Mark

27 de may. de 2014

You guys are top notch. Compared to the five other dealerships that I've dealt with, Baierl is by far the best. It's like Secretariat crossing the finishline at the Belmont Stakes. Where are the other horses?

Michael

27 de may. de 2014

Had some scheduling issues with the person answering the phone about service consultant was full. Also I marked on the drop off envelope to have an oil change and tire rotation done, neither was done. I did not ask for that on the phone, but had it marked on the envelope. Can I assume nobody reads the night drop envelopes? I did not realize it until I got home and read the bill.

Kathleen

27 de may. de 2014

Tom Holderman (Baierl Wexford, PA) did an amazing job. He covered all my needs and then went over the vehicle from end to end. I would absolutely deal with Tom again.

Forrest

24 de may. de 2014

ian was a great salesman i bought the truck from outta state and he had everything lined up for me

A.Jean

23 de may. de 2014

Everyone was professional and efficient. I did not need all of the reminders: the e-confirmation, 2 reminders (cell and laptop), and telephone. I do understand some people may forget, but I don't and found so many reminders a little much.

John

21 de may. de 2014

Francis in the service department was very professional and personally took care of my issues like they were his own. Great personal care at Baierl Chevrolet. Even my salesman (IFFI) noticed that I was sitting in the service lounge and offered his assistance if I need anything. Above and Beyond!

Stefanie

21 de may. de 2014

Mike Rossi and Bill Martin were wonderful! We will continue to purchase all of our vehicles from Baierl. Jeff in financing was fast and pleasant as well. All around fabulous service.

Richard

20 de may. de 2014

We were very pleased at the professionalism of all of your personnel that we came in contact with; it was a pleassure doing business with you.

Angela

20 de may. de 2014

I had to have my car towed to the service center after hours. I used the key drop form, which was easily accessible. The next morning I got a call to confirm the car was being serviced. Francis told me the problem and gave me a very accurate cost estimate. The work was done quickly and I was back on the road later that day.

Ronald

17 de may. de 2014

Salesman Ellis Peet and Pete, the head of truck sales were excellent. They both worked hard to make a deal that everyone would be happy and satisified.

Louis

15 de may. de 2014

Got great service from salesperson's Iffi Ali & Tom Hull.Nice experience with my custom factory ordered Stingray C7.Will definitely purchase my next from Iffi & Tom.

Christina

14 de may. de 2014

Rich in service has always made sure that I am satisfied. Service department is very professional, pleasant, clean and pretty much on time.

Roy

13 de may. de 2014

Each visit to Baierl has been a positive experience. Every person I've associated with during the process has been very professional and eager to answer any questions I might haveQuick, reliable service.

Barbara

13 de may. de 2014

Excellent service. They listen to all issues I may have. Service Dept. very clean and customer friendly. I own a 2012 Sonic and the first time I bought a car from Baierl, glad I did. The mechanics take the time to explain everything, and are very, very good.

Dean

12 de may. de 2014

I have used Baierl for years becuase of your service dept.Fixed the first time. Fixed correctley. Fair Price.I would not go anywhere else.

Kenneth

10 de may. de 2014

Adam Lafaso knew the product and rapidly found any answer when he didn't. Dealing with the Sales Staff to agree on a price was pain-free. A very good and enjoyable buying experience.

Steven

9 de may. de 2014

Francis is a tremendous service advisor! Always friendly, helpful, and great at explaining what needs to be done. In addition, the whole service dept. and dealership is better than any other dealership I have ever gone to.

Timothy

7 de may. de 2014

In for an overdue inspection and oil change. Brendan was very professional and courteous. I was ready to go in an hour and a half. Great experience

Holly

7 de may. de 2014

My interaction with Francis was exceptional. He's professional and customer service oriented. He invited me back anytime to get my car washed as they were experiencing problems. I've had a renewed sense of confidence in Baierl Chevrolet Service Dept. since dealing with Francis. You'd be crazy to get rid of this guy!

Jeffrey

6 de may. de 2014

Dillion was extremely helpful after I stopped to get a part replaced without an appointment. I was in and out in Short order... Greatly appreciate the speed.

Christiene

5 de may. de 2014

I was greeted by Francis at the service dept.promptly. Everything went well and in a short time frame. While waiting in waiting area I was also greeted by my salesman Iffi. Experience was great. Thank You

William

4 de may. de 2014

everything went just fine.service was very good as usual.Work was completed on time and so far seems to be OK. My experience with the service dept has always been very good.

Theresa

2 de may. de 2014

Nothing to talk about. Brought the car in for inspection, waited in the lounge, where the coffee was stale, and it took about 1hr. 15 min until the car was done, we paid and left.

Karen

2 de may. de 2014

Your dealership seemed to step up and try to fix a problem, that I was getting the run around on from another dealership. Great job in trying to earn my business and treating me with respect. Thank you to Frances, Rex and your service manager Bob. W. E. Griffith III

Durrette

2 de may. de 2014

Tom and the rest of the sales support staff did a great job getting my XTS. Janet and I were pleased at the ease of completing paperwork with Bill. Overall this was a good experience. Tom and the staff were also helpful when we inquired about an identical (except for color) vehicle for her.

Scott

2 de may. de 2014

Great. Experience....the salesman joe was great to work with....mike the sales manager was really easy to work with...both were real gentlemen....will recommend baierl Cadillac to anyone I hear that's buying a cadillac

Margret

1 de may. de 2014

was concerned about the loose cover on the roof antenna so the service advisor took me into the new car showroom and showed me the same thing on the new ones, and said these are not installed at the factory. this is why this is the way it is. I think that this is a shame that this is like it is on a top quality automobile., my husband antenna on his chevy is not loose.

Nanette

1 de may. de 2014

I am involved with the service department. My Cadillac was purchased elsewhere - service is great. Friendly, experienced and timely.

Jesse

30 de abr. de 2014

Very nice to work with Rich in the service department. He is always very informative and helpful. We typically get an appointment when we need it with quick turn around time. Thanks!

Patrick

30 de abr. de 2014

Nothing different. I arrived about 8:10 am was quickly and politely checked in and given a shuttle ride to my home. I requested the car by 12:00 noon and received a call about 9:30 that the car was done but Since it has 54000 miles on it I should consider the complete transmission liquid replacement. I thought this was a good idea and said to please do it. They said the car would be ready in half an hour and I told them my wife and Were running errands so she would drop me off at the garage to pick up the car. I have bought all of my cars both business and personal from Baierl for over 20 years and have had my service done there as well. They have done an excellent job for me.

Michael

30 de abr. de 2014

The man that sold me my truck was Ellis.He was very knowledgeable about the product and is a friendly, accomodating person.My vehicle has a few minor defects,which Ellis stated that he will work on getting them corrected.

Ronald

29 de abr. de 2014

Good afternoon, Baierl. As I've stated many times, the reason I've been with Baierl so many years is because of the Service Department. They are 5-Star. They tell you what's wrong, they give you exact service times, they fix the vehicle properly. However, I'm now wondering about my last purchase/lease of my Equinox where I sent an email with a question in December about a billing charge which was more finance/sales related than service and was told in an email in February/March Baierl was right on top of it and here it is almost May, five months later and still no response. Probably, through the course of the last 25-30 years between myself, my wife, my then existing business, my son-in-law, my daughter-in-law, and my brother-in-law we've purchased or leased plus/minus 25 vehicles at Baierl. I placed neutral in the box above because I sit on the fence with the inability to get a past (small) question answered. And I wonder, at times, if because of the overall growth of this dealership if "customers" are not as important beyond the bottom line signature as they once were.Just me whining. And thinking out loud!Regards...RonBaumgarten

Robert

29 de abr. de 2014

Service Advisor Brandon Huber and Technician Mark Toma were extremely accommodating and customer friendly in dealing with a service problem with my vehicle. I appreciate their efforts.

Ronald

28 de abr. de 2014

The completion of my vehicle was in a very timely and efficient manner. Service Department was very helpful and experienced.

Paul

25 de abr. de 2014

greeted with a smile . People were happy to help me. Got my oil changed and was on my way in no time. i liked the later hours for service

William

25 de abr. de 2014

Asked to have my wife's truck headlight replaced while I was helping my son buy a new car, very fast and friendly service, and I had no appointment. Thank you

Juliann

22 de abr. de 2014

Had problem with Tire sensor and they were able to take care of it and a problem with polution system. great service!!

Brian

19 de abr. de 2014

The time is was finished was acceptable. Though is was busy, the mechanics were speedily. Sometimes, the wait is very long.

Sheila

19 de abr. de 2014

Always polite and have service & professionalism formost!!!! Appreciate a loaner car & them washing my car before I get it returned to me. Wish I got discount coupons for maintained items and oil changes.

Joe T.

18 de abr. de 2014

First time buying from Baierl, these guys take it to another level of Professionalism. I didn't feel pressured at all, they were all very helpful and answered every question I had. And they beat every other Dealer price by several hundred dollars. The delivery of the truck was flawless, the salesperson explained the options in detail. I felt very comfortable driving away from the dealer. The next day, I received a follow up call to make certain I was happy with the Truck and with Baierl. Now that's the way to do business.

Lynne

18 de abr. de 2014

Fast check-in, minimal wait time. My only problem is I can't seem to make a PM appointment on-line. One of the service techs said other people have said that as well - could someone check into the website and correct this?

Christopher

17 de abr. de 2014

i was approached within seconds of pulling into the Service area and all of my needs were addressed in a timely and professional manner and my truck was washed too - which was a very nice touch of class!

Ronald

15 de abr. de 2014

I met salesman Ellis Peet at Christmas for the first time. He presented himself as very professional. He is a very good and personable listener. After discussions of a new truck, I tabled the discussion until Spring with the promise to return to the dealership. In April he found the perfect truck for me. Ellis was never over-bearing and just a perfect gentleman. When he did not know the answer, he quickly did the research. His supervisor, Pete was very helpful throughout the sale. Thanks Ellis and Pete for all your time and help!Ron Spencer

Frank

14 de abr. de 2014

From start to finish, David Hull and Ed Haskins were very thorough and extremely helpful in getting my wife and I quickly into the exact 2014 Traverse we were looking for. They made our car buying decision very easy to make. Would highly recommend!

Daniel

12 de abr. de 2014

I spoke with Sales/Leasing consultant David Hall for several days regarding the Pull Ahead program and leasing a new Silverado from Baierl. David was able to take care of all my needs and find me the payment that was suitable to me. Today I am driving a new 2014 Chevy Silverado from Baierl. My third vehicle consecutively leased from Baierl Chevrolet.

Anthony

11 de abr. de 2014

My car broke down on the Turnpike and Rich was able to get me a loaner car that day same day until my car was fixed. Johnny then explained what happened in a clear concise manner and how my car would be fixed. Thank you!

Dustin

10 de abr. de 2014

Overall I was very pleased with my experience. Everyone was helpful and friendly. I was disappointed with the price of the wiper blades I had installed. They $27 dollars a piece which seemed too high.

Timothy

9 de abr. de 2014

Your service department keeps me coming back. Rich Lyman and his team do a fantastic job. They probably help Baierl sell lots of cars.

Joyce

8 de abr. de 2014

Everything was simple and straightforward. Ian listened when I told him what was important to me in a vehicle and my financial requirements and he found a demo that even had more extras at a better price than I initially wanted. Really appreciate the excellent service from all your departments. Thank you

Michael

7 de abr. de 2014

this was the first time coming to your dealership and it was a good experience. I will come back again if needed. Also, another customer told my wife while we were waiting you have the best chevrolet service. I have been to other chevrolet dealers for service and have not been satisfied.

Tamer

7 de abr. de 2014

I have always been treated well at Baierl and have bought about 10 vehicles from you. Your service staff is always very courteous and professional.

Mark

6 de abr. de 2014

From the time I entered the service bay until I left the dealership I felt I was a important customer. Everyone was professional and friendly.

Tamara C

4 de abr. de 2014

Please do what ever it takes to keep Rich Lyman at the Cadillac location. Throught out the years that I have been dealng with Baierl, he has proven to be someone I trust, someone whose knowledge, opinions and recommendation I value and respect. Your shuttle service is also outstanding.Thank you

Randall

3 de abr. de 2014

I have been dealing with Baierl Chevy for over 50 years; their service has always been exceptional with Mike and Francis always being most helpful. On Monday I picked up my new '14 Impala and appreciated the guidance given to me by Iffi Alli. He was most knowledgeable about all aspects of the sale and I left very pleased.

June

3 de abr. de 2014

Baierl Chevrolet is the MOST OUTSTANDING DEALERSHIP in the Pittsburgh Area. I will not buy anywhere else. This will be my 6th vehicle from Baierl. 3 for me 2 grandsons and 1 daughter. Everyone was Professional / Truthful / and a pleasure to work with. Thank you. Richard

Joann

3 de abr. de 2014

Your staff members were very prompt, friendly and helpful. I am very pleased with dealing with Baierl Chevrolet. I also appreciated the free car wash.

Harry

3 de abr. de 2014

I'm always treated with respect and concern when I come in for any type of service and enjoy being a baierl Chevrolet customer.

Lynn

3 de abr. de 2014

I received a phone call from the service manager asking me to fill out this survey and give ONLY top rated responses. I also received a letter in the mail stating I should answer "completely satisfied" to all questions. What good is this survey if you are pressuring me (the customer) to answer it in the way that you would like it answered?

Barbara

3 de abr. de 2014

service was excellent. had car inspected. time it took was great. i have a cobalt so they had to order the part for the ignition. I will stay with baierl cheverolet because i love my cherolet cobalt. i just wish they had let us know about the problem sooner.

Michael

3 de abr. de 2014

We are very happy with the service and attention we received at Baierl Cadillac. We worked with Tom Holderman to purchase our XTS. He went out of his way to put together a good deal for us. Tom is a pleasure to do business with and a professional in every way. This is the second car we bought from him, and we'll definitely be back to see him again when we're in the market for another car.

Kolby

3 de abr. de 2014

My wife and I knew we wanted a SUV with a 3rd row. We did a marathon tour of GMC Acadia, Nissan Pathfinder, Ford Explorer, Honda Pilot, Dodge Durango, Toyota Highlander and the Chevrolet Traverse. We are long time Bairel Subaru customers having purchased are only two new vehicles from there in 2003 & 2011. Having visited so many dealerships in one day, two major details stood out: 1) The terrific customer service & 2) the look, feel and comfort of the showroom and service lounge. We were immediately greeted by a receptionist and salesman Cory Branch quickly followed. He was pleasant, knowledgeable and asked thoughtful questions to learn what we valued in a new car. Hands down the most professional salesperson we dealt with during our dealership tour which is especially impressive given that he is relatively young. Overall, we had a great buying experience from the moment we step into Bairel Chevrolet until we took our possession of our new car.

Mary

3 de abr. de 2014

When we arrived on a Saturday before 8am there was another customer that had gotten her Chevy from another dealer. We told her the wonderful things we have experienced at Baierl. We told her that we would absolutely recommend Baierl to her. Your service guys are all great. ( very helpful ) Thank you!!!!!!!!!

Robert

3 de abr. de 2014

I was shown what I wanted to see, presented a price that was good, never pressured after, I called again, made a counter offer and it was accepted. Picked up my car. Very smooth.

John

2 de abr. de 2014

The sales staff made us feel like one of the family.Buying a car at your dealership could not be any easier.Our salesman, Ed Haskens was very understanding of our desires of the special items that interested us.

Vicky

2 de abr. de 2014

Bought a brand new Cadillac SRX off of Tom "Duke" ......he was very professional and knowledgeable. The manager (I forget his name)....worked well with us. Everything felt right about this dealership. Everyone that worked there were so friendly....we felt so relaxed and Comfortable and it eliminated the normal stress of dealing with shady car salesmen you deal with most places.

Holly

2 de abr. de 2014

Everything was done as it was told to me-no mess, no fuss, no nonsense. In addition, the gentleman who talked to me on the telephone (Francis?) apologized they couldn't washmy car-the car wash was down-and invited me to stop by anytime I'm in the area for a free wash. Plus, he didn't need a coupon for the oil change special. Further, the actual price for replacement tail light bulb was cheaper than the quote. Congratulations on major improvements to the 'service' side of Baierl's Service Center.

Maxx

2 de abr. de 2014

I've been a Baierl customer for ten years of excellent service.

Douglas

2 de abr. de 2014

Always greeted by friendly, courteous staff. We receive a clear & east-to-understand explanation of what needs to be done, why & cost & then that is reconfirmed when vehicle is picked up.

Joseph

2 de abr. de 2014

service advisor greeted me by name took the the required information and service was done promply and check out was simple also

Judith

2 de abr. de 2014

I called regarding a leak from my car - was told to bring the car in - one problem was the water pump which was fixed within two hours so that I was able to drive back to work. Saved me alot of grief, time and money. Thank you.

Barbara

2 de abr. de 2014

The only complaint I have is that I think they should have run my car through the car wash before returning it to me.

Emily

28 de mar. de 2014

Cory was wonderful and did a thorough job in assisting us through the entire car purchasing process. The dealership was also very fast in processing paperwork. Overall, a great experience!

Kenneth

28 de mar. de 2014

Vehicle was brought in for state inspection and scheduled maintenance. All expectations were met and received excellent customer service from Dillon

Kenneth

27 de mar. de 2014

Was seen without an appointment for "service engine" issue on my 2013 XTS. Within 2 hours the issue was resolved and I was back on the road. Very accommodating, friendly and helpful service representatives. They also took time to care for my comfort while I waited by offering to drive me to a local restaurant or coffee shop. Actually all amenities were available in the waiting area. Nicely done folks!

Michael

26 de mar. de 2014

Went out of their way to make sure that got covered under our extended warrantee. Love our Cadillac service team.

Richard

24 de mar. de 2014

The Salesman / Managers / Finance Agent were all TOP SHELF. It does not get any better. All explanations were immediate, outstanding and completely understandable. Unlike other dealerships, with Baierl Chevy there were NO Surprises. A really enjoyable experience buying this car from Baierl. HIGHLY HIGHLY RECOMMEND.

Deborah

20 de mar. de 2014

Waiting area is comfortable, Gary Boehler kept me updated on the needed repairs. All was done without any drama! Very happy!

Marilee

17 de mar. de 2014

I was impressed with the professionalism and very pleased that my vehicle was washed after the inspection and oil change.

Patricia

15 de mar. de 2014

Everyone was nice but it would help to have you go a little faster when you replace a tire.Also I had no idea I did not have a donut tire. I still have not have an answer to what it will cost to purchase a wheel with a tire for me to put in the trunk. I am too old to go with what General Motors is doing with today's tires. I see where GM is going to receive this. Tell them these new tires are for the birds. I realize now I had damaged the tire during the time of our "snow rounds". I kept trying to find the time to call Joe to ask what I was doing wrong or if I had summer tires need to replace all the tires. I had driven from Philadelphia during a blizzard and had no problems till I hit the snow rounds on 279. I could not avoid them they were little baseball sizes everywhere. It was like running over glass. I soon noticed that my car kept wanting to slide to the left. Normal tires would have let me know I need to get a new tire right then. Our weather has been so bad since so I did not go out. From what I understand the tire would have had 50 miles. I probably did not drive even 50 miles since then. I only went to Butler about 4 or 5 times (8 minute drive). I wish I would have know all this garbage before not after the fact. I would have replaced the tire in February and would not have gotten cabin fever. TELL GM that little old ladies NEED spare tires or donuts. No way am I going to get that machine, I found in my trunk instead of a donut, out of the trunk to put air in a tire. In case they are wondering, Do I like their new tires.....No Way! Only good thing about them is that when they disintegrate the steering wheel allows you to have control of the car without spins.

Jesse

14 de mar. de 2014

Our experience is always good. Everything is vey well explained and your staff is very professional. Rich in the service department is very helpful.

James

12 de mar. de 2014

They did what I scheduled, plus suggested replacing the air and cabin filters, which I also had them do. I have always been satisfied with their service.

Robert

12 de mar. de 2014

My sales person Donald Bell was very professional. He had demos of the models and equipment packages I requested clean, ready and waiting for me when I arrived. He was informative, but didn't use high pressure tactics. He took the time to explain the features of the cars before and again after the sale. I received a reasonable trade in value and fair offer on the new car. Overall this was a very pleasant experienc.

Daniel

11 de mar. de 2014

When I arrived to drop the car off for scheduled service everyone was helpful and cheerful. I was dealt with in a very prompt manner. My loaner car was ready, clean and this helped me to quickly get on my way to work. I was contacted by the Service Rep later in the day to tell me what was found. This allowed me to choose the work that I wanted to have done. I was contacted when my car was finished. I then arrived to find my car clean and ready to go. This is the reason I have purchased my last 3 Certified Cadillacs at Baierl. Service

Karol

11 de mar. de 2014

I am pleased with the pleasant waiting area and appreciate the coffee. My car was completed in a reasonable length of time and all service personnel were polite and knowledgeable.

Robert

10 de mar. de 2014

I really took to the service manager Rich. Rich had the answers for all my questions. First impression...I was pleased with Baierl Cadillac.

Junghwan Kim

7 de nov. de 2013

I visited Baierl Chevy located in Wexford, PA 15090 where my Malibu bought to replace my side mirror which had broken. Service rep told me that they will order a side mirror and it takes about 2 weeks. After 2 weeks later, 22nd,Oct,2013, I visited baierl Chevy sevice center,(actually reservation confirming e-mail received one day before service appointment) but NO side mirror arrived, even they did not ordered it. I was told form service rep, I have to wait until side mirror arrive. He promised me that once mirror arrived, he will call immediately. Until I visited service shop, 5th Nov 2013, they did not give any call to me if mirror was arrived. When I visit that day, they look for a side mirror and service manager said that it can be replaced right now. What's puck it! Mirror was not ordered first, and no phone call even mirror was in their shop. I as customer am waiting and waiting....Do I really customer? Only one side mirror replace takes more than one(1) month. How can I believe Baierl Chevy and all Baierl group to buy a car or taking care of my car? I will not buy a car from Baierl nor friends. Totally disappointed. I will leave this comment to Chevy Head Office and all other websites as much as I can.

MJS1

27 de ene. de 2013

Representative had the vehicle I was interested in warmed up and was prepared for me when I arrived for my appointment. The whole process went smoothly and I was very pleased.

Kathy

2 de jul. de 2012

I did my research on the Kia Optima and was very pleased with the experience at Baierl. I had been to 2 previous dealerships and it was awaful so I was skeptical going to Baierl. They handled everything with the best customer service. On the day that I was buyiny my car, there were 2 other deals taking place. Everyone there was very friendly especially our salesman Mark Depasquale.