Matt J

6 de sep. de 2016

We have purchased 3 vehicles from here over a period of 6 years, never had an issue. Not a single one. When I recently took my wife's most recent purchase to get our free oil change we got as part of buying a new car from them I was told it was too late in the evening to have one with no appointment. I checked the website, looked around the dealership, and found the hours for the service center were until 7 pm. I had arrived at 5:45 , so I was well within the operating hours. I was told although it was not listed on the website, or posted anywhere in the dealership, they did not take walk ins for oil changes past 5. I inquired for a few minutes before finally getting the attendant to admit they were refusing me service. If this is indeed the policy, it needs to be posted clearly in the service center, in the dealership, or even as an asterisk on the website. In all my research, all I can find is an open and close time for the service center.

Pauly

15 de may. de 2016

Did correspond with sales person and manager through lot of email and phone and finally agreed the price and vehicle. Asked me to come to purchase the vehicle and it took me to reach there an hour and half drive. To my surprise i was told that car was already sold and the guy said the car sold by another sales person. He never tried to contact me to communicate about the car was already sol. i will never recommend anybody there and would never go back for another purchase.

Steve L.

20 de abr. de 2016

Kevin Stringfellow was the service advisor for both my older Toyota Sienna and my 2014 Rav 4 . He is amazing and trustworthy. I also bought my Rav 4 at this dealership and I got a great deal. I have been going to this dealership for the past 15 years even when it had a different name and at a different location. The service personnel and the parts personnel are amazing and will help you as much as they can . You always feel comfortable dealing with them and they will not try to sell you things you do not need.

EmGee

17 de ene. de 2016

I just bought my gently used, impeccably maintained Toyota from this dealership and it's the only place I plan to buy from in the future. This was the first time I've ever bought a used vehicle and come out with such peace of mind and feeling great about my purchase. Despite being years old, my car's interior looks brand new and the exterior almost so. Doug, Cesar, and Vince worked great as a team to get us into our car on the same day. Doug was great about answering my questions in the way I needed, by email rather than phone. The paperwork was meticulous prepared and transparent. And, I might add, being a used-car buyer, my son and I were treated like just as high of a priority as if we were purchasing a higher-end new vehicle -- how refreshing! All that and a full tank of gas, too, and free oil changes for the life of the vehicle. Save yourself a lot of hassle and visit AutoNation Toyota Scion. (Wish I'd gone there first.) It was a totally positive experience in purchasing a car!

Chacidy Revilla

31 de dic. de 2015

My experience here at AutoNation was absolutely amazing! I had the BEST salesmen Richard Smith and Mr.Louis Bartlett!!!! Mr. Smith found the truck of my dreams and Mr. Bartlett made it happen!!! Buying a car is a long process and Mr. Bartlett kept his customer service at a high level. I have never been treated so awesome!! If anyone ever needed anything to do with a car those are the men that you need to go see

Kevin S.

26 de dic. de 2015

Best car buying experience ever. I had been researching cars and test driving cars from other dealers in the area. When searching on-line, found a Toyota that I actually had not considered before - but was intrigued enough to visit AutoNation. Vincent Nguyen met me in the lot and showed me the car. I decided to buy. Vincent did a fantastic job showing me the car, test driving and then starting the purchase process. The entire experience was fantastic and proceeded as quickly as practical. This is a very good dealership for starting the car buying experience.

Houscar

6 de nov. de 2015

I visited the dealer to buy a new car at the advertised internet price and was told I had to pay an additional $1000 for window tint and some irrelevant package as an absolute must. I was told by the sales rep that I need to read between the lines. So take their advertised "low" price with a grain of salt. Also they do not compare or even come close to other deslerships when it comes to valuing tradeins. Their Sales Manager seemed rude.

JB

18 de oct. de 2015

I was in the Houston area for only about 24 hours and needed to get my car serviced. Even though they were booked, Chris made sure I was able to get my car in and taken care of. He was very professional and made sure my questions were answered. Great service from friendly and professional service personnell!

Evangelina Miranda

14 de oct. de 2015

My salesman, Valente Grimaldo, was very patient with me. I did not get any of that pressured sales pitch. Mike Spencer, gave me a small discount to beat the other quotes I had from other dealership. In all, the time spent at Toyota was a good experience. I will recommend this dealership to any relative that is looking for a new car.

B. Les

13 de oct. de 2015

AutoNation is the best kept secret in Houston, or maybe just to me. I found them while I was on line goggling to purchase a new car. The price was right so I sent an email and got an immediate response from John Comyack , the internet salesman. I told him that I was interested in looking at two cars I saw on line, he had them ready to text drive upon my arrival. I text drove one of the cars and he offered his input on why I should purchase. He was very nice. He introduced me Richard Smith, Sales Manger. This guy has excellent customer service skills, he is very knowledgeable, attentive and concerned about the care of his customers. He needs to be cloned. I also had the experience of communicating and working with R. Valdez, General Manager, and S .Salehoun, Sales General Manager I found these guys to be men of integrity. I was really impressed with the way they took care of me. We purchased two cars from them. If you are looking to buy a car. Stop by and get excellent treatment with no pressure.

Keno

12 de oct. de 2015

Not only did they perform the service to my satisfaction, they did it a shorter time than projected.

Juan

8 de oct. de 2015

I was in need of a vehicle I went to another Toyota dealer but the sales person wasn't knowledgeable and not very willing to negotiate. Went to AutoNation and the sales person Babar was very helpful answer all my questions and is very knowledgeable. I would highly recommend the sales person and dealer! Had a great experience with buying my 2016 Tacoma Texas Edition.

Wanda watsob

6 de oct. de 2015

We were very pleased and satisfied with our service

vmarie919

1 de oct. de 2015

From the moment I walked in all the way to my most recent service (25,000 miles) I've only ever dealt with friendly, quick and helpful people. I'm a single mother of five, and they are always kind and accommodating which means the world to me. Would send anyone looking to buy or service their vehicle here.

A. Reeves

1 de oct. de 2015

I brought my pre-owned Sienna from AutoNation in March, and needed to get a 5000 mile service done. I also had some minor cosmetic repairs that needed to be performed. I also like to bring my own Oil in for the service.Kevin has always treated me fair and square in the past, so I always like going back to him. Because my work location changed, I needed to bring it in on a weekend, instead of the work week. He told me that he needed the car for the whole day which was not a problem. He completed all the service that I asked him to perform, and then I asked to do a wheel alignment which was not on the original work order. He said, no problem give him a couple more hours. When I went to go finalize the bill, he let me know that the Sienna model I was currently needed 6 quarts of oil, not the just the 5 quart jug I had brought in. He went an bought the extra quart for me, and just put it in the bill.I know weekend service gets REALLY hectic, and I try to avoid like the plague. But they really handled it like a champ. I will keep coming back to AutoNation Gulf Freeway.

Glenda Brooks

30 de sep. de 2015

This visit, as well as all other visits, was very good. Kevin Stringfellow has always made sure that my visits with Auto Nation have always been amiable. Thank you.

AgDad3

29 de sep. de 2015

After shopping for my Avalon over a period of weeks and in several cities as year end inventories were getting scarce, I made a great deal at AutoNation on the Gulf Freeway in Houston. I had purchased my previous auto at the same dealership when they were Champion. Carlos Torres did an amazing job of keeping me informed and ultimately closing the deal. He is indeed an asset to this dealership. His knowledge and professionalism is a rarity these days. Kudos too, to the Sales Manager, David Martinez and the Finance Manager, Angel. They all made the process almost transparent. AutoNatio will do everything possible in a positive way to earn your business. Happy Customer!

rui chen

26 de sep. de 2015

Excellent communication. Very easy and get all the process within two hours. Pricing is great

Blas Cerna

25 de sep. de 2015

Adan Rios was a great help! I will totally be going back in the future for another vehicle.

Yang Williams

22 de sep. de 2015

Samuel is a great salesman. He helped us weigh out all of our options after riding with us to test drive a Toyota RAV4.

2011 Sonata Buyer

20 de sep. de 2015

Initially when driving vehicle, the Sonata pulled to the right. I asked the salesperson to check with mechanic to perform a wheel alignment. After salesperson spoke with mechanic, the salesperson told me that the vehicle should normally pull to right and nothing is wrong with wheel alignment. I beg to differ. I'll have my mechanic take a look at wheel alignment and readjust the wheel alignment on the Sonata. Also, the A/C had a musty smell when I first entered vehicle to do a test drive. Salesperson mentioned to me that they have a guy who can deodorize the musty smell from cabin. Well, the deodorize method has worn off and I still smell must smell from turning on A/C unit.

Camry

13 de sep. de 2015

Very helpful on making the right decision for our Camry 2015. Listen carefully for our needs and show us all the available cars.

kim gilvin

11 de sep. de 2015

good experience, everyone was real helpful and sincere

Piyush

7 de sep. de 2015

Quick internet Price no hassle quick deal. Thanks.

Tim Marin

2 de sep. de 2015

Bought a pre owned vehicle from these guys. Lazlo was great to talk to through the whole sales process and the service team was great. All in all very friendly and the most professional team I meet during my car shopping around Houston.

Mark Rodriguez

1 de sep. de 2015

First time Toyota buyer and boy was it a good experience. Barba Samuel and Angel were very helpful til the end. No pressure on buying a certain vehicle or size....they helped us get into the perfect car for our family. Toyota buyer for life.

David Strang

31 de ago. de 2015

Severe storm knocked the power out and they were unable to complete service. I came back in the next day and we picked up right were they left off and had everything done in a jiffy. Dennis is great to work with.

Ann

29 de ago. de 2015

Daniel Sierra helped my husband and I when we went in to purchase a vehicle. He was knowledgeable and friendly. I would recommend working with him.

Ali

25 de ago. de 2015

This is my 4th car that I bought from you guys. what keep bringing me back is your well trained sales associates friendly environment educated decent well behaved and great customer service. They are aware of their product and believe in it. basically great atmospherics all over.my current purchase was the best experienced I ever had. Mr Taha took a really good care of me I really appreciate you guys. I have recommended many family members and friends in past and I will keep doing in future.

Jose E.

19 de ago. de 2015

Excellent in every category, salesman was very nice and super helpful

Jessie

17 de ago. de 2015

We just traded in our 07 Acura RDX for a 2015 Toyota 4Runner. I absolutely love it. It was great working with Ryan Albritton; he's a retired Paratrooper and it was cool that we got to work with someone who's military. The buying process was really easy, although it was long so bring snacks if you have the kids with you. Also, Toyota knows they have damn good cars so while they work with your budget, don't expect to get great discounts on vehicles. However, a Toyota will run forever and I think it's worth every penny. I'm super excited to have a bigger vehicle for the family. We take it to the beach and while it's a much larger vehicle, I can drive it very easily. (I'm 5ft3.5in). My son loves the back seat and I enjoy having much more room in the trunk. Great dealership. Excellent vehicle!

Norma Castillo

16 de ago. de 2015

Excellent costumer service, David Martinez and Joel Cortina were Awesome, They help me a lot even with my car insurance!!!

C Shelton

13 de ago. de 2015

From the moment I was greeted at the door till I got in my new car everyone was very professional and helpful. I highly recommend this dealership and my salesman Abid Bhatti.

H. Garcia

12 de ago. de 2015

We bought a new Rav4 and were greatly impressed by the customer service. Everyone was helpful and knowledgeable. There was no pressure and we got a great deal. The new vehicle is fabulous and we will definitely come back next time we are in the market for another car.

Eduardo Flores

12 de ago. de 2015

Was great customer service!! Excellent team the sales person was very patient and guide me all the time to make my best decision

maria sanchez

11 de ago. de 2015

Good service treated me really good. Super nice. Were super kind

Salima

10 de ago. de 2015

Toyata employees are good team player. I feel confortable each time I visit Toyota.

Ana Castaneda

7 de ago. de 2015

Great experience for a first time Car shopper, Roger and Mario were GREAT!!

KK Watt

5 de ago. de 2015

We recently bought a Toyota Camry from this dealership and we got an exceptional salesman who did an exceptional job. Initially, we were thinking about buying a SUV and test drove 3 SUVs. We changed our mind and our salesman, Mr. Mohammad Jawed, was very patient with us and guided us throughout the whole process. Exceptional job by him! No pressure situation. At the end of the day, we were happy with our purchase and I am sure when we are in the market again for an SUV, we will visit this dealership first. The paperwork process was pretty smooth as well. Once we knew what we wanted it was pretty easy from there!.

Kathy Manzano

5 de ago. de 2015

Everyone was helpful and courteous making my experience at AutoNation pleasant.

Ciara

5 de ago. de 2015

My dream car was a Toyota Prius & I went in for a test drive to just see if it was all that I thought it was. Well, it wasn't. It was so much better! I can't even imagine life without my car! I Love it! Thanks to Mr. Taha Yusuf he made my dream a reality in under 3 fun filled hours!

Donald

3 de ago. de 2015

I bought a new 2015 Toyota Venza. The process was quick and fast. I had did my research for about 7-8 months and the price they offer was lower than my price by $1000. They had the color and options on the vehicle. I did purchase an I'm but didn't matter with price lower than I expected. The vehicle drives better than any car I had. Every person I spoke to who own a Venza love the smooth ride. Once you drive one it's true. Test drive it today.

michelle

31 de jul. de 2015

I like the service and not take long to purchase a car

Taylor

21 de jul. de 2015

Everyone was very nice and welcoming. The place was nice and clean. Ill be back to purchase mg next vehicle for sure.

mden

11 de jul. de 2015

Best buying of a car I ever had. The women who did the paperwork was excellent. The salesman and manager were grest.

Francisco Reyes

7 de jul. de 2015

Ismael Sanchez assisted us in finding and buying our 2015 Toyota rav4. Overall great experience!

Jeff R

5 de jul. de 2015

The finance manager was WAY TOO PUSHY ! HE WAS INSISTANT UPON SELLING EXTENDED WARRANTY AND SERVICES MY WIFE AND I DID NOT WANT AND WAS VISIBLY AGITATED AT MY REFUSAL TO PURCHASE SAID WARRANTY AND SERVICES

William Jackson

5 de jul. de 2015

I was treated courteously, the salesman was professionally, I was comfortable and did not feel like I was about to be scammed.

DONNA HILL

30 de jun. de 2015

SCOTT WAS GREAT THROUGH THE WHOLE PROCESS. WILL RECOMMEND HIM TO OTHERS.

Nick C

21 de jun. de 2015

The sales rep, Laszlo Koncsek, was very helpful, friendly and efficient, he made the whole process enjoyable.

Shawn

11 de jun. de 2015

Just bought my first car, a Toyota rav4 and thanks to Carlos Torres it was a smooth and easy process.Not only was he able ot inform me about everything that goes into buying a new car, but he was able to help me get the best deal possible and bring other things to the table that I didn't think of at the time while researching on how to go about buying a new car. All in all it was a great experience, with friendly and helpful people.

Abbas Naqvi

2 de jun. de 2015

MJ is great salesperson. He help to find car. Customer service is great. I bouth 2 new card from Muhammad Jawad Camry 2015.

Easterland

22 de may. de 2015

My experience was wonderful I gotthe service I deserve as a buyer.

Juana Samaniego

15 de may. de 2015

Chris was real polite and attempt he has really good customer service skills I was very pleased with him not like other places that you go and feel ignored Thank you Chris for what you do........

Ov

16 de abr. de 2015

I purchased a 2013 Toyota Sienna It's nice to buy a vehicle with out runaround and with sales person that help you Stay with the budget of monthly payments

Daphne

16 de abr. de 2015

The sale person was very knowledgeable and kind. I was not please that the certified warranty was advertised as included in the sale price of the vehicle. During the approval process I was informed that it was not included. I thought that since the sale price advertise the included warranty that they should have honor that price.

Shiny Roy

14 de abr. de 2015

excellent service, excellent for everything. I will recommend Muhammed for others.

Joan in Pearland

8 de abr. de 2015

I own a 1997 Toyota Camry. Since 2008 I have had it in and out of a nationally known auto repair service company for one reason...to stop a front end leak. Each time I paid for new parts but it still leaked. After over $4,000 worth of work, I had taken it back (another $800) only this time I had the same leak plus a new one. (I should have quit sooner), I decided it was time to take it to a Toyota dealer (Auto Nation) where my son knew they had a good reputation. They cleaned my engine, kept it running on a rack, found the leak, repaired it and repaired the damage done by the by the local shop. It runs better than ever, no leaks, my car was returned clean, and at a reasonable price for all they did. The mechanic, Charles, was truly a professional and knew what he was doing. And the service adviser, Tommy, could not have been better to work with. Tommy kept me informed of what was going on, what needed to be done, and answered all of my concerns. I promise you, I will not go anywhere else in the future. On another note, my son and I were impressed with the immaculate condition of all areas, and the service areas were set up so as to make those waiting for their cars very comfortable. Also, we liked the fact that you could purchase a lot of the accessories that were on display there.

F. Estha Onibon

2 de abr. de 2015

I am sincerely satisfied with the Maintenance & Repair Service I placed with AutoNation Toyota Scion Gulf Freeway. My car has been fixed accordingly and cost paid for discounted. Pick up time was very short and I have to strongly recommend AutoNation Toyota Scion Gulf Freeway for the quality of their service at a competitive price

Maryann C.

1 de abr. de 2015

Even after buying three new cars in the past, car buying did not rank high on my list as one of my favorite things to do; I actually dreaded it. But it was time and I couldn't procrastinate any longer. Well to my surprise, my car buying experience was absolutely great. I worked with sale's man, Taha Yusuf. He was very knowledgeable, patient, pleasant, and made the whole car buying experience absolutely stress-free. He went above and beyond to make sure I was completely satisfied with my purchase and that every question was answered. As I was planning on donating my other car, I couldn't have asked for a better sale's man or a better car buying experience. I will highly recommend Auto Nation and Taha to anyone looking to buy a Toyota. Thank you again Taha and Auto Nation; I love my new Corolla!

Eliseo Chirinos

31 de mar. de 2015

Im glad I choose Auto Nation to buy my brand new Tundra. With their great customer service and sales experience I felt confident and sure on what I was purchasing. My sales agent Taha Yusuf which I highly recommend helped through my whole process along with Nelson Taveras. They explained and maked sure I understood everything I was signing and need it to know. The whole process didnt take long and in the end I left home satisfy and with a brand new truck! I recommend Auto Nation for anyone looking to purchase a new or used car and ask for Taha Yusuf.

Jimenez family

24 de mar. de 2015

The young lady that approached me first is very sweet and makes you feel welcomed and I had spoken to Jonathon on the phone-very nice and answered my questions--thank you both-good job!

Jay K. Ester

24 de mar. de 2015

Very easy dealership to purchase a vehicle. I rec'd great service, friendly, and knowledge customer service. I hope every customer is as pleased as I was.Thanks,Jay K. Estes

Joe

18 de feb. de 2015

I get tundra awesome service and salesmen very nice.

Ingrid G

17 de feb. de 2015

Everyone was very pleasant and helpful. I am very satisfied with my purchase and the relationship that Nation Auto keeps after the purchase. I would recommend to everybody

RW

17 de feb. de 2015

My online research led me to this dealership, but my interaction with,Internet sales manager, Taha Yusuf made the purchase a truly enjoyable experience.

Jimmy

17 de feb. de 2015

Great service. Joel did a great job helping us. Very knowledgableAbout the vehicle. Also very respectful throughout the process .

Kenneth W Flakes

17 de feb. de 2015

Great experience and I will purchase a car from AutoNation again.

GR

14 de feb. de 2015

Mayra was so helpful. She sympathized with my chaotic life, raising kids, running errands and being scatterbrained. She was able to assure me that everything would be great and our Sienna was back and in tip top shape in no time. Thanks, Mayra!

Oscar Febres Cordero

25 de ene. de 2015

If you want great customer service, a straight forward price, go to AutoNation Toyota Gulf Freeway and ask for Naguib Elcure who will give you that real customer service you expect. He was knowledgeable of the vehicle and answered all our questions. Showed us all its accessories and was patient with us. We would recommend this dealership and salesperson to any who is looking for a Toyota. Have fun with your purchase. We did.

Luis

17 de ene. de 2015

Came in there with a troubling situation and thanks to the fine team of staff which included the car slesmen and the financing department, they worked with me and were able to walk out of there with a brand new toyota corrolla 2015!

Mavis

17 de ene. de 2015

From the moment we walked in, we were met with a friendly reception. Our salesman, Vincent was very friendly and thorough. We were not really there to buy that day. Our goal was to look one more time and narrow the field between other models we had been looking at. He took time to show us all the vehicles in the color we wanted and at the end, we came home with the car. Our Finance guy was also excellent. I would highly recommend Autonation. This was our 4th Toyaota but our first time with Autonation. Believe me, they have my service going forward

Elisa Aguirre

13 de ene. de 2015

Abid Bhatti is a great sales person. He is very kind. After greeting us, he offered us coffee and water. The sale was very fast. He wasn't pushy like other salesman. He was there until the end. He also introduced us to the person that would be delivering our car to us outside.

Tacoma Lover

14 de nov. de 2014

My sales associate Anthony Avera, was amazing. From the time I walked to the end of my sale and even after that when I came in to order more parts. He was no hassle and was the first associate to assist me. Others appeared to busy or just walked away. Anthony allowed me to test drive as many cars and trucks as I wanted. I had such a good experience that when I came in to pick up my truck my wife bought a Prius for herself.

nice car

12 de nov. de 2014

I was in and out in no time. The salesman was honest and listened to what i had to say. Very pleased with overall experience.

shondra

12 de nov. de 2014

they were really helpful and took the time out to help me get my new toyota camry

S. Everitt

11 de nov. de 2014

Scott Savage was extremely helpful when we went in to purchase our new 2015 Platium Highlander. He was well informed and answered all of the questions we had for him.I especially liked the fact that he was not Pushy!!! When they didn't have the color we wanted on the lot, he went out of his way to locate the color we wanted. I was very pleased with the service we received, and would use him again in the future.

Happy truck owner

11 de nov. de 2014

My sales associate was very helpful and continuously updated me as we discussed he would. I will definitely use him again.

DUane

4 de nov. de 2014

I just got my RAV4 2015 at AutoNation Toyota Scion Gulf Freeway last week.I was so happy that they gave me a great deal when I traeded in my HOnda CRv 2013.Thank you again to Mr. Luis for assisting me on buying my new Toyota Rav4.Proud to be a member of the Toyota family. Duane

New girl

18 de oct. de 2014

Very satisfied with the service. The salesman who help me is very nice.

Clayton Riles

17 de oct. de 2014

I was shopping around for a pre-owned vehicle and had become very frustrated with the process. I had some dealerships call me and tell me I was pre-approved and to come in for further assistance. I would come into the dealership only to be told I don't qualify through their company. I knew I had less than perfect credit but I also know that it's very possible to get into a vehicle under these circumstances. So, I came across Autonation Toyota Scion on the Gulf Freeway and ran into a dealer named Felix Castillo. I immediately explained to Felix the situation I was in and he assured me not to worry and he would take care of me. As we continued to talk I found out that Felix was a very skilled car salesmen with over 35 years of experience. He was very professional and confident that he could get me the car of my dreams. He fought tooth and nail with the banks on my behalf until the point of exhaustion. I had never seen a car dealer care so much about the customers well being. To make a long story short, I ended up in a beautiful pre-owned vehicle that exceeded my expectations. Thanks Autonation and particularly Felix Castillo for your relentless Effort and courteousy. I recommend anyone looking for a Pre-owned vehicle, to save themselves some time and get on over to Autonation Toyota Scion on the Gulf Freeway and ask for Felix Castillo. You will Thank yourself Later!

Gemma G

17 de oct. de 2014

Very please Customer service was excellent keep up the good work Auto Nation Gulf Frwy

Dallas

14 de oct. de 2014

Everything was awesome. They always do a great job and service. Everything is always quick and easy and never have trouble.

KK

14 de oct. de 2014

Taha is a great sales person. He helps through the whole process. We went 3 car dealerships but found the lowerest price at auto nation.

Ms. Mc Donald

8 de oct. de 2014

The sales team that helped me at AutoNation Toyota were very knowledgeable about the automobile I was in the process of purchasing. I would recommend my friends.

Chris

13 de sep. de 2014

Service was great. Clarence Hill is a great employee for Toyota. Gets you the best deal for your trade in and on your new car. He truly went out the way on making the customer happy. Our trucks weren't ready for pickup so he got us rental cars to drive. Called us everyday on the status of our cars. At the end when the cars were ready for pickup, cars were washed and waiting in the showroom. Took 15 min and I was driving of the lot. I was very happy with this dealership and I recommend anybody that is looking for a great car/truck to visit this dealership and ask for Clarence Hill. Thanks Clarence.

uli.b

12 de sep. de 2014

Vincent is a great sales rep, thanks for everything

Jen

9 de sep. de 2014

We contacted AutoNation for a car on their website. When we were contacted they had already sold that particular vehicle. They were able to find us the exact car we wanted for a great price. The process was relatively pain-free, from ordering to letting us know when the vehicle arrived to the financing.

Eva Cuellar

6 de sep. de 2014

Outstanding customer Service Exellence,overall exeeded expectations and defenitely would recommend to a friend and family!

new toyota

5 de sep. de 2014

Had excellent service buying our highlander, everyone was very helpful and polite. They really make it an easy process to buy a vehicle. I would recommend them to anyone else.

jgilman

5 de sep. de 2014

8/21/14 we purchased a 2012 Corolla from Auto Nation Gulf Frwy. I was impressed by our sales representative, Alejandro Montalvo. Very professional, but went beyond his job description to satisfy our needs,since we are an elderly couple. He travelled to our home so my husband could sign the final papers,then delivered our beautifully detailed Corolla a few days later and picked up the loner car he had insisted we use. Now that's my idea of a caring place of business. I would definately recommend Auto Nation and especially Alejandro Montalvo to all that appreciate good service.

PB

4 de sep. de 2014

I was satisfied with the overall process with AutoNation Toyota Scion Gulf Freeway. Specially, since I had been to other dealers there was pressure involved buying the car. I did not like the fact the sales persons was getting side tracked. Where as with Toyota, Mike Smith was very calm and patience with the entire process. The Toyota team was very well trained, coz as soon we agreed on the bid. Had young lady( don't recall her name) Explain to me about the warranty and connect my phone with blue tooth. She was very sweet. Thereafter, Nathan from the finance department was very thorough with the paper work. Great team and I definitely recommend buying cars from here. Thank you!

Archie S

4 de sep. de 2014

Excellent sales staff and service! Louis B made the experience painless had a deal in place in less than 1hr!

New 4Runner Owner

3 de sep. de 2014

We recently purchased a new 4Runner from AutoNation Toyota Scion Gulf Freeway. Our salesman was Ryan Albritton. Overall, we had a very positive experience. Ryan was very professional and responsive to our requests and needs. He stayed late one night with us and came in on his day off to complete the sale. I still feel like we paid a little more than we should have, but given the positive experience we had at this dealership, I feel okay about it. To us, customer service is every bit as important, if not more important, than the bottom line price. The purchasing process took a bit longer than it should have. We recently purchased a Jeep Wrangler, and we were in and out of the Jeep dealership in less than an hour. It took us several hours to get through the AutoNation buying process, even though we were already pre-approved for a loan. We also use this dealership for repair and service, and they are always very responsible. The appointment system is very handy. The facility is very clean and comfortable.

Kurtiss

3 de sep. de 2014

This Autonation was the best car - buying experience I've ever had. Our salesman responded to all of my questions via email, with prompt replies. Once the appointment was set up, the entire process took less than 2 hours for us to drive away in our new vehicle! We will definitely use this dealer again, and are happy to recommend them to anyone.

Kevin

22 de ago. de 2014

Vincent & the autonation buying experience were so great that this the 3rd vehicle purchase I've made in the past 3 months through Vincent. He provides an excellent & informed customer service experience and I would recommend anyone considering a new car purchase to check Vincent out and see what autonation has to offer first!! Kevin

Showed up with accountant

20 de ago. de 2014

Showed up late to see used Corolla and ended up buying new one from E. Clark. We talked about needs and options. Found a car on lot and made a good deal on LE.

MaryAnn

19 de ago. de 2014

I purchased my vehicle about a year ago from this location and it couldn't have gone smoother! I've been using their Service Department for over five years now. It's the Best Service Department that I've ever been to. Mayra G. (Service Advisor), is extremely knowledgeable and patient. She makes you feel valued and appreciated as a customer. Managers are Top Notch! Can't say enough about how awesome they all are. Thanks AutoNation Toyota Gulf Freeway!

Teresa Osborne

18 de ago. de 2014

We bought our first Venza here at Autonation Gulf Freeway in 2011 and was really impressed with Donna Terblanche. We just got a new 2014 Venza and the buying experience was, once again, excellent! Mike Smith moved everything along smoothly and took the time to fully explain all the new features and updates on the 2014 Venza. We are very happy with our new car and will see Mike for our next Toyota. Teresa Osborne

Kmehaffie

13 de ago. de 2014

My husband and I were in the market for a new car purchase and really wanted to test drive the Venza to see how it felt. Abid helped us with the purchase. He explained all of the bells and whistles of the vehicle. He was so very helpful with assisting us with the purchase and with our trade-in as well. I really love and enjoy driving my new Venza. Thank you everyone at AutoNation's Toyota for assisting my husband and I with this new purchase. We are so thankful and blessed. Also, another thank you to Abid for finding my cd case that I left in the trade-in vehicle.

Rick

13 de ago. de 2014

Simple, no hassle process. Other places I went to set prices way too high only so they could pretend they were bargaining by coming down a little, still ending up above a competitive price - don't fall for those scams. The price listed at AutoNation Toyota was a very fair price (I purchased a certified pre-owned TRD off road Tacoma). They made it very easy for me to compare various monthly payments given a range of down-payments and loan lengths. The competitive pricing made the bargaining process very simple and fast for me. I definitely got the best price of all the comparable trucks I was looking at around Houston. The salesman, Mr. DalBosco, was very polite and made the whole process that much easier. The finance folks were also very easy to work with when closing the deal. When I got home I noticed a small piece of hidden trim missing...spoke with Mr. DalBosco and he fixed it quickly the very next day at no charge. I have only positive comments for the staff. The facilities at the pre-owned building are a little outdated, but not bad...and I wasn't there for the building anyway! Got a great truck from a great dealership!

L. Mathis

7 de ago. de 2014

Is was my first time purchasing a vehicle on my own. I was a bit apprehensive about the whole process, however MJ, made me feel very comfortable. I told him what I wanted and made sure that I was happy with what was presented to me. He worked with me. Made sure I had everything that I needed before I left. I could write about how I love my new Corolla but being in the customer service business, the way that customers are treated is far more important to me. I could have gone to any dealership and gotten the same car for the same price but the patience and overall care that was shown by MJ was very impressive. Overall this was a very pleasant experience... Oh... And I LOVE my new Corolla!!!!!

Eva Rowland Meighan

5 de ago. de 2014

I was just browsing on different car dealerships to see what I like and Toyota, AutoNation did it for me. The next thing I knew I was on the line with an employee from Toyota who turned out to be my cousin. It was dejavu. We made an appointment, my husband and I went in and had the best buying experiencing ever and walked out with our first ever, new car. A big thank you to Thasha Neal and Mr Muhammed for their excellent service. :-)

FE and BE

5 de ago. de 2014

Bought a new 4-Runner from AutoNation Toyota and it was one of the best car buying experience I have ever had. Taha, our salesman knew we were on our way and he had the car waiting for us when we arrived at the dealership. We were immediately able to take it for a test drive, and then start the buying process. Our finance guy was awesome as well. Taha was also our delivery specialist and made sure everything went smoothly! We also met David Martinez the Sales Manger and he was just as awesome as everybody that we met that day! My wife and I are very happy with our new 4-Runner. Thanks again AutoNation Toyota you are the best!

SonyaRD

1 de ago. de 2014

Very pleased with the RAV4 I purchased. Abid was very pleasant and helpful. He assisted me greatly in making sure I had everything in order to drive off the lot. Even making phone calls for me and updating/informing my insurance carrier of my new vehicle purchase. I also appreciate Nelson in finance and how he made sure I knew exactly what was available to me, if it was beneficial or not and laying everything out on the table for me to decide. I was treated fairly, didn't feel pressured at all.

Helping my parents

1 de ago. de 2014

I would like to say thanks to Abid great salesman at Toyota Gulfreeway. My parents were in the market for a new 2014 corolla. Abid was more than happy to help us with the process even though It was a difficult he was there all along. Never gave up I'm happy to say my parents got a great deal on their new car. We now made A new friend, We would definitely refer friends and family. Great and prompt service from the sales person (Abid).

Judy

31 de jul. de 2014

I purchased my car from Auto Nation/Gulf Toyota on the Gulf Freeway a few years ago and have had it serviced there since then. I always ask for Kevin Stringfellow as my service advisor. He is straightforward and honest and does not try to "sell" me something I don't need. Pricing seems to be reasonable and the service is always efficient.

Rick

30 de jul. de 2014

Excellent service and customer care. Everyone was helpful and took the time to provide me all the necessary mechanical information needed for my new Prius. The financing department gave a great deal, above all other competitors and banks. I will definitely purchase my next vehicle form AutoNation Toyota Gulf Freeway.

MV "Houston"

30 de jul. de 2014

We just bought a Toyota Rav4 2014 at this dealer; Mr Miguel Velazquez was very helpful and kind as usual. He gave us what we wanted and we ended up buying the car. Two years ago we also bought a car from this gentleman at a very good price. It's a pleasure dealing with him and the other guys here. The manager was also very helpful. Don't hesitate to buy from this dealer; they are the best and honest. This is the best autonation dealer that I would recommend.

Happy Camry owner

29 de jul. de 2014

I normally dread the car purchasing experience, so I wasn't sure how the day would go. I asked the salesman if I could just wander around for a little while by myself. He pointed out the vehicles I mentioned and then left me alone until I was ready. That made a huge difference since I was able to look around without someone hovering over my shoulder.

Katherine B.

29 de jul. de 2014

Bought a new Highlander from AutoNation Toyota and it was the best car buying experience I have ever had. I let our salesman, Taha, know we were on our way from NW Houston and he had the car waiting for us when we showed up. We were immediately able to take it for a test drive, and then start the buying process. Our finance guy was awesome as well. We didn't finish the sale until after 11, and our delivery specialist and Taha were still there to make sure everything went smoothly! They were all awesome, and I did not have to haggle with anything! I have not needed any repairs, so I cannot comment on the quality of repairs. Thanks again!

Rick &Connie

27 de jul. de 2014

We love the car. It is more comfortable and nicer ride than my last two 4-runners I am on my 3rd car now from Gulf Freeway Autonation - great place to do our car business. It is brand new so don't have any repairs to rate

CT

24 de jul. de 2014

We were in the market for a 2014 Highlander and did our research over the web and at the dealerships. We were getting the runaround until we came to AutoNation Toytoa. Make a phone call initially and got a quote quickly. Came in and discuss the vehicle and package we wanted, had to wait for the vehicle to be ordered but we eventually got the car and are very happy with the buy process.

Kathan Parikh

24 de jul. de 2014

Dealer named MJ was very very helpful. He explained deal very nicely and offer me a deal that I liked. Will definately recommend him and this dealership to friend.

Richard Troeger

24 de jul. de 2014

My experience with Ryan Albrittion and Toyota Autonation is nothing less than 5 STARS! If there were 10 stars I would give it to them, as Ryan and the whole team at Toyota have made my buying experience the very best it could be. I have been buying new cars since 1967, and there have been many. This has been the best buying experience and the best car I have ever bought! I have brought my car back twice so far. Once for window tint and the second for a loose body side molding. Julie Garza on the service drive has been nothing less that GREAT in helping me and providing me with a car to use while mine is being worked on. GREAT job Autonation, you have some very capable and dedicated people working at the Toyota dealership on the Gulf Freeway in Houston. Keep it up! Richard Troeger

nithy

23 de jul. de 2014

Purchase a 2014 prius. From online inquiry to final purchase was pleasant. Very good Jovan

Ray & Linda Perez

17 de jul. de 2014

Enjoyable shopping experience in buying a new car. Our salesman Leo Hernandez took the time to make sure we got the right car for our needs, and made sure we were completely happy with all our selection and got us everything we asked for. We love our 2014 Toyota Venza XLE.

Greg and Kathy

16 de jul. de 2014

Our experience at Auto Nation Toyota was the best car buying experience we have ever had. I compare it to visiting an old friend, warm and sincere. Great car, great price, great service, total package. From the sales person, to the sales manager, to the finance manager, all class acts. I would refer everyone to this dealership. If it was uo to us our salesperson Minh Tran would be salesman of the month.

Em Salah

15 de jul. de 2014

I purchased two cars from this dealership! Great service, great staff and very welcoming environment. The car salesman was very helpful and engaging and the general manager was extremely nice and hospitable. We love our purchases and would go back there again!

R. Juarez

14 de jul. de 2014

Excellent Service. Advisor Yenie Mejia is always on target, and treats customer with highly effective professionalism.

Simpson

4 de jul. de 2014

I visited several dealerships( and had a not so great experiences at one) before purchasing here. Taha was an exceptional sales person. He answered all of my questions. I never felt rushed or pressured. Everything was explained in detail. He has followed up with me several times to see how things were going. This was the most pleasant buying experience I have had buying a car in over 34 years of driving. I love my new camry! I will be a repeat customer and I have started referring others to this dealer. After this experience I wouldn't go anywhere else!!

Ravi Rawat

1 de jul. de 2014

before going to Autonation Toyota , i visited all the Toyota centers in Houston and I feel lucky to land finally at Autonation. The staff was great very helping with real professional attitude who really wanted to do the business on my terms. Best deal and best dealing i have ever seen otherwise also. Mr. Vincent and other young guy Tony assisting him were really great. I fully appreciate their co operation and making me to enter this deal with best and simple offers, nothing hidden, all straight forward dealings.

DebiP

1 de jul. de 2014

Initially, I went to this dealer to look into a Chevrolet Captiva that was on their lot. I found that the Captiva wasn't right for me, but I spotted the Impala that I ended up purchasing. My sales rep was fantastic! I was assisted by Doug Henderson. He instilled confidence throughout the buying process. He was knowledgable and helpful. I feel cofident he would show the same care with any customer.

Bobbie Lott

1 de jul. de 2014

The entire staff are very helpful and friendly. Every time my husband and I go for something, they greet you and are ready to help in any way they can. another thing is the they offer cookies or something sweet plus coffee.

Chau Nguyen

30 de jun. de 2014

Whenever I am ready to buy a new vehicle, I always go back to Autonation Toyota on Gulf Freeway for their great customer service. For my recent experienced with them, I had Tam Le taking great care in showing me around my new Tundra truck, and making sure I was aware of every features and details before I was ready to make my big purchase. The entire staff at Autonation was very welcoming and friendly. I highly recommend anyone who wants to buy a vehicle to go to this location.

Jesse

28 de jun. de 2014

Kevin Stringfellow is the only reason why I service my vehicles there He is a AWSOME service advisor and a AWSOME person

David Williams

25 de jun. de 2014

I am happy to be using AutoNation Toyota Gulf Freeway for all my Tundra repairs. It feels good knowing my truck is being taken care of by trained Toyota service personnel.

Vang Le

19 de jun. de 2014

I just got my toyota corolla from this place n I am loving it . I wanna say thanks to Tam Le and Shawn Khalil for helped me out the whole time when I were in the store , very good customer service . It's not the first time that I buy a car but it is the first time that I really enjoyed myself at the dealership , had a cookie n water n watching the world cup while my paper work processing . Love this place , highly recommended :)

David and Elizabeth Hughes

13 de jun. de 2014

Jovan listened to what we wanted and when we got to the dealership he had the perfect car waiting for us. He made the transaction to purchase the vehicle fast and easy. When our car was ready for pickup he made arrangements to deliver it to us due to having only one driver in the home at this time. He was wonderful in explaining the cars features and set my phone to the blue tooth. I will tell others about him and his service.

Sammy

12 de jun. de 2014

Everything was great. Got what I needed for trade-in and good price for the new car. Thanx auto nation. Definitely recommend it.

Angelica

4 de jun. de 2014

Best customer service, they are very polite and care that you are satisfied with the service that is being performed great job Ana Mejia

Jeff

3 de jun. de 2014

My wife had a blowout in Houston on Thursday caused from a chuckhole. Service vehicle was sent out to put spare on car so my wife could make it home. Went to the dealer on Saturday to get tire replaced but found that the multi shield warranty company from San Antonio was not open on Saturday. Very disappointing. Had to go back the day after Memorial day (Tuesday) to get the tire replaced. Replacement went without any hassle. Thanks Champion Toyota.

Bruce Starkey

28 de may. de 2014

Repair work was very satisfactory. Customer service left something to be desired. They neglected to call me a full day after repairs were complete.

Allen

22 de may. de 2014

I was very impressed with my car buying experience there at Auto nation Toyota. I must say I really dreaded buying a new car & rightfully so. My wife & I had been shopping for a Tacoma for 6 weeks here in Houston. We delt with 2 other dealerships prior to this purchase & left empty handed due to shady characters & basically terrible deals to be had. We found a wonderful deal on the net & scheduled an appointment that evening. It was the best price in town honestly Ive seen in 6 weeks! When we arrived at 7:30, they already had the truck cleaned, detailed, & on display in the garage on the side of the sales office. Mr. Le showed us all the features on the truck. We took it for a test drive around the neighborhood my wife & I decided to close the deal. There was no haggling needed as there were no surprise costs or deceptive accounting for us. Low pressure, low stress is a breath of fresh air. The price was as advertised on the net. I was very happy with the final off-the lot costs. It was exactly what we wanted & the truly the best price in town plain & simple. A special thanks to Tam Le for helping us get our extra truck home since we had 2 trucks now & 1 driver. I give it 5 stars for the price, sales integrity, & service we received. They were very busy but still attentive to us as much as possible understandably. It really couldnt have gone better in my opinion & the staff was pleasent to work with. Thank you Auto nation Toyota! I will definitely consider you in my next auto purchase years ahead & recommend your establishment.

MaxL

27 de feb. de 2014

This is my second vehicle that I am servicing at this dealership. The first one was even purchased here. Only excellent experience from the purchase process. The dealer is conveniently located in close proximity to our house, plus, Toyota stimulated new vehicle owners by covering dealer-provided scheduled maintenance for the first 25,000. Although my very first oil&filter change appointment did not work well, the dealership management was able to meet and discuss the issue with me, and I gave it another try. Haven't had any complaints since. Did not have a chance to do any repairs here, yet. So, can't judge that. But, the regular recommended vehicle maintenance service has been performed really well. Thank you.

Purple Cat Talk

25 de ene. de 2014

They've been handling the routine maintenance, tire replacements, etc., on my Camry Hybrid for over 5 years. They were great at the previous location, and then became even better in their new facilities. Comfortable lobby, professional service reps and cashiers, merchandise displays for browsing, television, Wifi, complimentary gourmet cookies with water and hot beverages. Their work is guaranteed, and they explain all the details up front and again at completion.

Aries 21

19 de ene. de 2014

Excellent , friendly and very knowledgeable staff.

Kenneth Campbell

15 de ene. de 2014

I found the Tacoma I was looking for. I wanted a red, 4 door with 2 wheel drive. It was nice to have Bluetooth installed. I thought the process for dealing for the car and the paperwork required was too long (5 hours) but I received close to the deal I was looking for and do not think that I could of done any better at any other Toyota agency.

RAJ

13 de dic. de 2013

By far the best car purchase experience ever. Sales Rep Tuan Nguyen is awesome. You feel like you are in a Lexus dealership because of the professionalism, courtesy, and accommodating-mentality just without the Lexus prices. Just share your expectations with Mr. Nguyen and he will make it happen without pain. I drove over 60 miles to make this purchase because the way I was treated at other Toyota dealerships. I thought it would be the same experience. Just the opposite. Mr. Nguyen, sales manager, and finance guy should be cloned and placed at the other toyota dealerships I visited.

thanh

13 de dic. de 2013

I brought an 2014 1794 Tundra from AN they did me right and yes I would buy another one from them.

Poppa

6 de dic. de 2013

Was treated right on our Highlander. this is our second car purchased from Autonation and John Nguyen.

Woody

19 de nov. de 2013

We bought a 2013 Certified Used Toyota Tacoma PreRunner,very satisfied with the sales and service we received,we was in and out of there within 2 and 1/2 hrs.Our sales advisor Doug Henderson was very helpful and professional with us.We would highly recommend AutoNation Toyota for their service and selection.

nkhazi

1 de nov. de 2013

Mr. MJ (Mohammed Jawed), the sales manager was very professional, and courteous. My wife, kids, my brother in law and myself are very satisfied with his customer service and made our buying experience very user friendly. He gave a comprehensive descriptions of the various RAV4 models, and provided good education and offered best price in the city. We would love to buy from Mr. MJ, in future, Toyota Sienna for our family and Camry for kids when they go to college. Overall he made the process smooth, and pleasant. Thanks for your Great service!!!!!!!!!!!

Rich

30 de oct. de 2013

The sales manager and his team provided me with the best experiance ever! I had an Acura TL for a trade in with 96K miles and they gave me exactly blue book and discounted the new car I was buying. Ask for Fermin.

aggie_67

28 de oct. de 2013

I am 68 years old and have always dreaded the car buying experience. But the purchase of my Tacoma from John Nguyen at AutoNation Toyota Scion Gulf Freeway gas been my best experience EVER !! Had the truck I wanted, best price, good trade-in, even the finance dept was a breeze. Definitely would recommend and/or buy from again.

bj

28 de oct. de 2013

Christian my sales associate was outstanding when I purchased my tundra

MDM Grand

26 de oct. de 2013

I was looking for only one type model SCION FRS-10 and was not interested to look at any others/2013-14 Scion Tc. I did a lot of research on each car before going to AutoNation and felt the like theTc was to boxed in and not quick enough to compare with the FRS. After talking with my AutoNation sales consultant Fermin, somehow he convinced me to look at the 2014 SCION Tc-10 up close and test drive it around. Show stopper That car now sits in my drive way! Thanks Fermin. After one week I have put on 600 miles to the car and very happy with the service, and product.

Dallas Bleimeyer

25 de oct. de 2013

This is a very good place of you're looking to buy a car. The salesman were very nice and friendly and also worked around my budget on my new car. I would recommend this place to anyone. It was big and clean. Free cookies and muffins and all sorts of drinks. They get you what you want when you want it. I'm excited to go back and visit for my first oil change.

Happy New Tondra Owner

23 de oct. de 2013

Just your average oil change while I waited but the process was seamless, the wait time very short and the accomidations were excellant.

A1C Ace

17 de oct. de 2013

The sales team is top notch. They helped me order my new 2014 4Runner with just the options I wanted and they did it at a fair price. They kept me up to date on the building and shipping status. They also did a great job of showing me the features of the new 2014 Entune system in the Limited model that I ordered so that it was very easy to get hooked up and using it.

Miurel

12 de oct. de 2013

Very satisfy with my truck service and my salesperson (Ryan Albritton) . I will absolutely recommend him when buying a new or used vehicle. Thank You Auto Nation!!at

C. A. Biggs

23 de sep. de 2013

I traded in a 2002 Toyota on a new 2013 Toyota Sport a few weeks ago. Support from the company staff was great and did not have a problem that was not resolved quickly. One note however, if you are mot sure if your new vehicle has all the features you think it has, be sure to ask the salesperson to clear up that question. We assumed the fully loaded model had road tracking included but unfortunately found out later that it did NOT have this feature. We really use this feature for our trips to NM and other areas out of our home location here in TX but this model did not have this feature included. The salesperson was very helpful in trying to come up with a solution but it was not possible. Be sure to ASK if the vehicle you are interested in buying has all the features that you want in that model before closing the deal. Will just have to rely on my handheld tracking device for all future trips. Otherwise great company and personnel. .

Hung Hoang

14 de sep. de 2013

Good locations, very friendly, I recommend this is a place to buy cars.

Odessa

11 de sep. de 2013

Keep up the good ework. David Maharaj was very helpful and he took csre og our paper work in a timely fashion. No long waiting period. Everyone was very courteous.

Texas Driver

23 de ago. de 2013

I made an appointment online to have my car serviced. The staff was ready to receive my car at the appointed time and the car was ready for pickup when they told me it would be ready.

Ganesh Lolge

22 de ago. de 2013

Fraud and dishonest Dealership -- Sold me three extended warranty program at the time of purchase. The verbal information provided by the Finance officer was incorrect and fell into the trap and spent close to $4500. Maintenance agreement - covers mechanical failures Service Agreement - covers scheduled services Appearance protection plan - covers exterior paint and interior Cancelled Maintenance plan within 30 days - Thought mechanical breakdowns are less likely on new cards and decided to cancel it. Promised full refund. Received $50 less because of some administrative fees not even mentioned during cancellation Service agreement - Decided to use it. Dealership informed that the maintenance plan cancelled 30 days after purchase was meant to be covering services. The service agreement covers mechanical breakdowns. So this service agreement is of no use to me. As i cancelled wrong agreement in the first place due to wrong information provided by staff. I called dealership to cancel service agreement. Dealership rep informed about full refund and requested clean title received from lien holder. Emailed scanned copy of the clean title with clear mention of 1005 refund as discussed over the phone. Dealership staff replied okay and promised to process cancellation. I received refund check $709.10 less than expected 100% refund. I called dealership to inquire about the discrepancy. Dealership informed that all refunds are prorated. Spent few days over the phone with no use. I lost my $709.10 due to wrong information conveyed to me and my careless cancellation without documentary proofs. Caution - please read your contracts carefully. Do not trust what dealership staff is telling about the warranties, vehicle. Please read all information personally, if you end of buying a car from this dealership. Spend some to read through contracts. I would recommend going to other dealerships around and have peace of mind on getting a honest deal. Honesty is very important when it comes to dealerships. A car buyer put trust into transaction and expects honesty in return. This dealership need to understand this. For a car buyer, this is very important transaction involving lot of money, time, and passion. Don't fall into sweet talks. Be diligent. Good Luck and take care.

Todd Hoover

11 de ago. de 2013

It is highly recommended to take you vehicle to Champion Toyota Gulf Freeway for service. This dealership is extremely well organized and the staff is absolutely amazing. My Service Advisor, Ana Mejia, was extremely attentive to my need to expedite the service within my expected timeframe. The service was done to my satisfaction and my vehicle was completed on time as promised. I trust that Champion Toyota on the Gulf Freeway will exceed your expectations.

luis

10 de ago. de 2013

I walked in the dealership,the personal took care of the right away to help me the the whole process of acquiring the new vehicle.

Angela Cooper

7 de ago. de 2013

first, the Service manager is awesome. I believe it starts at the top. So the staff excellence is reflected because of the head. Everything is so personable which makes even the longest wait enjoyable. I think i would always drive a toyota and always get it serviced with these guys.

Linda

23 de jul. de 2013

Great experience with AutoNation. Saleman Joel Cortina was really helpful and pleasant to work with

5POP7

21 de jul. de 2013

Lots of service writers but can not seem to get price for work I want done to my Tundra either from the service writer or the service manager. It must be harder than I think to pick up a phone or send an email! Another dealership responded within the hour.

Grant patience

10 de jul. de 2013

The atmosphere was very pleasant. The service young man was courteous. Most important my service did not take all of the day.

Jerry B

8 de jul. de 2013

I was on the market for a full-size pick-up truck, and have considered a few brands. I have never owned a Toyota before and a bit hesitant about it. I saw this dealership be built from the ground up, as I drive by every day to and from work. The size of it already tells you something, for size DOES matter. On July 3rd, after browsing the internet for hours looking for the best place to go, and what truck to buy, I had decided for the Toyota Tundra. I went on the Autonation Toyota Scion Gulf Freeway's website and submitted a contact request. It did not take long until I was greeting with an e-mail from a fine and kind gentleman, Cristian. He asked some screening questions to facilitate the possible transaction, and to have a better understanding of what my needs were. A few e-mails were exchanged, and I felt comfortable enough to stop by. I did so on July 4th, and this was perhaps the best experience ever! From the time I arrived, to the time I left - driving the Tundra, by the way - every aspect of the deal went absolutely great. From the test drive and the handling of the finance and negotiations, to how they care about your satisfaction, I only have positive things to say. This location really cares about their clients, and I would not hesitate to go back and recommend it to friends. In fact, my wife was considering a Sienna, and for sure, because of this experience, we will get a Sienna at AutoNation Toyota. I would like to thank Dan, the Sales Manager, Cristian, the Sales guy, that took his time to explain many aspects of the truck I was looking for, and Rey, the Finance Manager for such a pleasant experience. You guys are the best, and I am very satisfied. There is no question about where I will be servicing my Tundra. I can only imagine that the service department will follow the same philosophy as their sales department, client first!

GD

8 de jul. de 2013

When you buy a Toyota you never worry about the vehicle quality - what you want is Service to match. I purchased a vehicle and serviced the same at the dealership for past 5+ years. Every time the interaction has been nothing but professional. There are no high pressure sales tactics, the service process is simple and straight forward, and every employee takes ownership of answering any question or walking you to someone to get the answers. Giving you a ride to work or telling you about Internet coupons, everyone works with the customer in mind. Even late in the day in the absence of Service Advisors, any staff will bend backwards to help.

Deepak

8 de jul. de 2013

Loved the buying experience from Autonation. They were truly interested in understanding our needs and structuring a purchase that would fit our budget. I researched other retailers quite a bit before settling on Autonation and they were the only people with whom we had a great purchase experience.

Rosu

6 de jul. de 2013

We are a first time new car buyer. we just went to see some new Toyota models and end up buying 2013 Toyota Camry SE. We were impressed with their customer service and how simple they made our buying experience. I will highly recommend others to come and experience best way to buy a car.

G Cooper

3 de jul. de 2013

Doug, Christian and Dan at Toyota Nation teamed to make our purchase of a new Highlander an enjoyable experience. We appreciated their patience in allowing us to test drive several Highlanders until we were able to narrow our choice. If you have to drive a little further to Toyota Nation, trust me, it's worth the effort.

Eleanor Garza

3 de jul. de 2013

I have never had a problem with your service department. They have always been courteous and friendlyand they come out a minute you pull up to service.

AJ

2 de jul. de 2013

David Martinez, Taha Yusuf, and Jovan Rodriguez were all pleasures to work with. I'd recommend anyone who is in the market for a new or used Toyota to give these guys a chance to earn your business.

Rich TX

2 de jul. de 2013

I purchased a 2006 Toyota Tundra 4WD from Autonation. The transaction went smoothly. My vehicle was ready within an hour and drove it home that night. Easy to deal.

Mai

26 de jun. de 2013

He treated me very well. Respected me and was very well in helping me choose the car I wanted. He gave me no complications at all. I did not have any problems throughout the whole purchase. I highly recommend purchasing from this place especially from Minh Tran. I definitely will come back if further purchases are needed.

Tim Beard

20 de jun. de 2013

On 6/14.2013 we drove 90 miles to the dealership to purchase a used Honda at a particular price which was agreed upon by all parties. After test driving the car, we found the rear AC not working. The sales manager said he would put it in the shop, find out what it cost to repair, and then decide if they would repair it or not. I stated that I would purchase the car at the agreed price IF they fixed the AC. They loaned us the vehicle over the weekend, with a promise of a loaner vehicle on Monday when we brought the car back. On Monday, when we arrived, the sales manager had changed his mind and decided he would put it in the shop, but it would be at OUR expense. He did not honor his word from Friday. Since we were without a vehicle at this point and 90 miles from home, I asked him where the nearest rental car company was. He told me, then never offered to take me there. I had to walk with my wife and two children to the rental car business to rent a car at my own expense just to get home, 90 miles away. No apology and not even a ride in 95 degree Texas heat to get us to the rental car company over a half mile away. My assumption is that over that weekend, the sales manager found out the repair would probably be too much and then decided not to repair it. We tried to contact the sales people over the weekend just to make sure we only needed to bring one car and they would have a loaner for us. On Monday, we finally got in touch with the service manager, who stated that they would give us a loaner and we only needed to bring the one car. It's pretty clear if I am going to bring my family 90 miles from home in a loaner car that I'm pretty serious about purchasing the vehicle. But when we got there, and were at the mercy of the sales manager, it was a totally different story. Deceptive is not a strong enough word for this dealership. To leave a family stranded 90 miles from home, not even offer a ride to the rental car facility, and turn around and walk off without even a "I'm sorry" is a pretty good indication of poor customer service skills. The deception, and not honoring a previously agreed upon deal on which we shook hands is an all time low for a TEXAS company. I would not do business with this company if they were the last dealership on Earth. They lied, they showed no compassion, no remorse, and really could have cared less if my family got killed on the side of the road. The last straw is they have my deposit for the car and have not even offered to return it. The sales manager simply turned his back on my family in 95 degree Texas weather and walked away. How's that for customer service?

The Kirby's

12 de jun. de 2013

There are just not enough accolades for our salesman Tuan Nguyen. My husband was looking for a for a good used Toyota. Tuan was very patient and showed him the comparison between used car verses leasing a new car. He purchased a 2013 Camry that day, hands down one his best decisions! We've bought many new cars in 36 years of marriage, I can't remember a better sales experience. We went by last night and he help me connect my cell phone to the bluetooth system in my car. He was happy to help and go over the features of the car with me. If you want the best salesman, ask for Tuan you will not be disappointed!

KeepyourTacoma

3 de jun. de 2013

Poor service and communication all the way around. No wonder they have a large selection of vehicles, no one can ever buy one through the clowns that work there. Instead of giving me options on what I could drive away in, I got a no thank you for the Tacoma I went there for. Than the next day, a call that they wanted to work with me. Went back in, and nothing! Finance never budged so they wasted my time. They also never budged on price. After that, I receive an email from the sales guy stating that he would like to continue to look for a Tacoma for me but no follow up. I sent him an email within the same week because the Tacoma that I looked at and they wouldnt budge on was down by 1100. It was priced low on their site and cars.com and I wanted them to honor price. I made him aware and within a few hours of no response, I check the website and both had been changed back to the higher price. Clowns that can keep their vehicles. I had a much better experience at Sterling and now have the exact brand new Tacoma I wanted without the games - for a better monthly payment and less headache!

Janiemaria

2 de jun. de 2013

We were offered an excellent price for our trade-in as well as on the new 2013 Highlander that we purchased. Everyone is very friendly and the buying process was fairly smooth. The dealership has a clean, comfortable facility.Love the coffee!This is the third new car we have purchased there since 2006 so I guess we would be considered loyal customers. Looking forward to driving in the Blue Ridge mountains in my new V-6 Highlander next week. Won't have to worry about climbing power; it's definitely got it.

Alastair G

30 de may. de 2013

Outstanding place to buy a car. Best deal right from the start. Service was the best.

leticia martin

29 de may. de 2013

I went to service my toyota, they checked and said I needed a new battery, they promptly took care of me. fast service delivered

Maria Chinchilla

18 de may. de 2013

I was looking for a vehicle when i got there i was greeted and help right away Javon Rodriguez was very friendly and helpful through the whole process. Also Chris was very helpful. They both made the whole expirience easy and and mostly i was able to get the car i wanted. Thank you guys for all your help, if i had to do it over i would definitely come back and see ya.

Cavazosgals

13 de may. de 2013

My mother & I walked into Auto Nation ToyotaScion with a specific vehicle in mind. We ddnt kno if they had the car of my dreams & they didnt... But thankfully Mr. Sammuel Guererro was willing & able to have the patience & persistence we needed that evening. Im so thankfully for Sammy helping us the whole way throughout locating, transporting my Mercedes E350 & handling any repairs. I would definitely recommend AN Toyota to any reluctant buyers! But remember Sammuel G. is your best opinion hands down!

CY OBIOZOR

10 de may. de 2013

Mr. Jack Nguyen was my salesman and he did a great job.I enjoyed the process. Lack of pressure but sound explanations. Willing and hardworking employes from the sales man to managerial staff. Originally wanted to buy used car but ended up buying new car. I enjoyed every bit of the process including the advice and financing. I am very satisfied

Msanchez

7 de may. de 2013

Everyone was very helpful and nice i will def be buying cars from them again.

New Owner

28 de abr. de 2013

I went in there around 4 to purchase a RAV4 and didn't get finish the entire purchase until after 8. My sales person was incredible, very nice and helpful. His name was Patrick I believe. But besides the genuine helpfulness of Patrick, there was nothing in this buying process that was decent. The manager above Patrick was incredibly rude and didn't explain things well. And on top of that, made accusations about my credit, basically not very helpful at all. But after that, the manager above that guy helped us run my credit report again real fast and got us approved. But that was when the extensive waiting began. Patrick drove us from one office to another to try to get us finished up faster since we've been there for hours, but he ended up having to drive us back to the original office and we had to wait for about another 45 minutes for that unhelpful manager to input and load all the data up.

Roland Ramirez

5 de abr. de 2013

went in for an oil change and was looking around at the newer toyota Tacoma's talked to a salesman who was very helpful he simply told me about the newer models and handed me his card if i had any questions and left which was a good for a change usually they pressure you but i went in to talk to him and needless to say he was extremely helpful and so was the sales manager that i walked out with a newer truck salesman and his team are highly recommended thanks

Dragracer637

2 de abr. de 2013

Being from Michigan I was looking for a rust free southern vehicle. I bought a vehicle from AutoNation Toyota from the internet. I worked with the finace department and the sales department. All the employees were professional and courteous. I would do business again.

Quoc

29 de mar. de 2013

On Mar 28, Autonation has the sale $1000 off the stock vehicle invoice. I called to talk to the sale lady Amena and then the Business manager Donna. They both confirm that as long as i come in, place order, then the vehicle is considered in stock and then I can use the discount. I got off work later ( 8:30 PM), came in, and got rejected by the sale manager (Dave). And then he proceeded to talk me into buy his stock vehicle It is a waste of my time even though I checked it ahead of time. This dealer uses all tactics (including lying) to get you into the store and then start to fool you to by their cars. They refused to provide you quote and blamed it on server problem blocking their email. When I came in, they showed me the mail corresponding between the sale and I. Nothing coming from them for the quote

johne

26 de mar. de 2013

I was in need, and the folks at Autonation Toyota came through for me. Working with great people, I got a great deal on a great truck, and I could not be happier.

Alfredo Acosta

26 de mar. de 2013

John was awesome ... he helped me alot in selecting the vehicle I choose. Excellent experience. Ill definitely return back automation.

Joseph A.

22 de mar. de 2013

My car-purchase experience with Mike Smith at AutoNation Toyota on the Gulf Fwy., was very pleasant; the dealership is very nice, ample, well organized, with good facilities and "extras" for the customers in the waiting areas. Mike is very knowledgeable of what he is doing, he knows the products he's selling; he explained to me every detail and answered every question I asked. During the purchasing and negotiating process I didn't feel the "pushing" to do things you don't want to which you feel at other dealerships or from other salespersons; Mike was very professional and we were able to reach an agreement in just a few minutes while talking about the different options I wanted to have in my vehicle. He always kept me updated on my car's arrival and the delivery process was on time, agreeable, accurate and with no surprises. I am very happy with my new car and I am very grateful to Mike for making my car-purchase process a fast and an outstanding experience. Thanks Mike!!!

G.Chavana

22 de mar. de 2013

I have purchased two vehicles from this dealership. My recent experience, Tuan was a great salesmen. He was very patient and knowledgeable which made the experience less stressful. Brian (sales manager) was a stand-up gentlemen who gave us a terrific deal with no pressure or hassle. I would definitely keep Autonation Toyota Gulf Freeway in mind when I am ready to purchase a new vehicle and service needs, Armando (service adviser) always does a great job with my service issues. This team is awesome.

EBlackmon

22 de mar. de 2013

Autonation was a lifesaver I had been to several dealerships and was being jerked around by false promises, none call backs. They were my last option I found the car online went In and test drove and was gone within a hr with a understanding that I would be approved. I signed the contract within a wk. Thanks Autonation Toyota

Rebecca Small

20 de mar. de 2013

We purchase a 2011 Highlander Limited on March 9, 2013 at AutoNation Toyota Scion Gulf Freeway; Ray Hughes was our sales representative he did everything in his power to find the vehicle equipped with everything I requested. Mr. Hughes was polite, patience, very professional and was able to answer all questions asked by my husband and I in a professional manner. We took the SUV out for a test drive and fell in love with it, after returning from the test drive Mr. Hughes demonstrated to us all of the features the SUV had to offer. Rey Gomez was our finance manager he was friendly, patience, and very professional what my husband and I love the most about Mr. Gomez was his demeanor. Mr. Gomez took his time explaining detail information about the warranties the dealership had to offer, he answer all questions in a professional manner making sure my husband and I understood what the warranty had to offer. He did not pressure us into purchasing a warranty however, he did give good advice, and therefore I believe my husband and I made the right decision by purchasing the warranty. We are very pleased, and had a great experience shopping for a new vehicle we would recommend AutoNation Toyota Scion to family, and friends. This is our first time owning a Toyota so far we are enjoying it, and cannot wait to take a road trip. Sincerely, Mr. and Mrs. Small

Mike

19 de mar. de 2013

We've bought 3 Toyotas from Champion/AutoNation and each experience was a pleasure. We have a strict budget and told our sales person what our price point was and they met it. The facilities are extremely pleasant and our time spent was worth it.

James.>Linda Tschoepe

14 de mar. de 2013

My repairs were for over $2,600 of which GEICO paid $2,000 on which repairs they covered. This left my portion and I had given Armando Rodriquez several coupons to use in conjunction wih the repairs. When I get home, I find a 15% discount card for sales and service. I immediately contacted Armando to ask that this newest discount card be used on my very clostly repaired. Hsaid he could not honor it at this time even though the card was in effect. I feel this is a very bad business practice to engage in hopining to bring back good custom from long time clients but instead run them away.

Tim T

13 de mar. de 2013

My wife and I and our 11 month old baby love our newly redesigned 2013 rav4!! Tuan Nguyen our salaeman was patient kind and professional. I can't wait to get another new vehicle in the future. auto nation!!

Joel C

13 de mar. de 2013

Take your time to shop around, but i strongly recommend that you stop a second to auto nation. this might be the right place to find that amazing car.

Mistylu

11 de mar. de 2013

Our car salesmen, Vince Sanchez and Taha Yusef, were awesome! They got us the 4runner that we wanted without being pushy. We would recommend them to everyone. However, beware of the finance department! That is where the pushiness occurs. We had to wait for an 1.5 hours to sign papers, and then we were there for another 2 hours.

hillgang

9 de mar. de 2013

We were happy with our car buying experience. Our salesman was David Maharaj. Despite it being a busy day at the dealership, he got us in and out relatively stress free. Thanks.

JFowler

6 de mar. de 2013

I was in a position where I had to get a new truck before I really wanted to, but I found what I needed quickly thanks to Jorge Monzon. This is the third Tundra for me, and I'm sure it will not be the last. I am spoiled by the sales people, the service people and even the guys who work on the vehicles. I got a great deal on a quality vehicle, and I have always had great service here.

sebastia wieja

6 de mar. de 2013

Excellent experience ,christian the italian guy, very cool dude made the buying prosses a lot easier...

Ashlea

6 de mar. de 2013

My purchase was a dream! I had a budget that I needed to stay within and I explained that to Keith, my salesman. I was also a good way from home and did not want to get caught up in traffic if the deal was not realistic. The sales manager came and talked to me and we came to an agreement on the price and the deal was done! It was the most pleasant experience in all aspects that I have had with dealerships. I would highly recommend this dealership and service to anyone looking to purchase a vehicle!

shaharyar k

28 de feb. de 2013

I dont like this dealership becuase when i bought my toyota corrolla 2010 it was so expensive. and i bought it on night time it has dents on my passenger side i got it from jose lemus when i call him the next day he says you can come get it fix tommorow but he knows that its 3 day return policy so he kept telling me our paint shop is not open right now you can come some other day after three days i went there and i showed it the sales manager he told me he is gona charge me for that so i am like what the hell i already paid 1500 money down on this car i dont have that much money i am a student and i work partime and then he says he is gona charge me guess what it was a horrible experience to buy a car from this dealership.

love my new car!

26 de feb. de 2013

My sales man guy was Miguel, cuban guy from autonation toyota. Love that he was very respectful new what he was doing, played no games. Overall loved the experience, even though the store closed at 10 I believe we stayed there till 12 am! Through out all that they still helped me with a nice attitude. Most deff recommend!

LeeAnn

26 de feb. de 2013

We have NEVER had such an easy experience buying a vehicle! We found the vehicle online, and they held it for us for a few days. We were able to submit our loan application online, so when we arrived, the paperwork was all ready for our decision. We also VERY impressed with the extended package on the vehicle. We had not made the decision to buy it until the day of the appointment, but they made it so easy and the deal was so good, it was a no brainer to buy it!

Ms S.

24 de feb. de 2013

I drove in for an oil change, specifically wanted my tires checked, check fluids, wash car. I came 30 minutes early and waited 2-1/2 hours. I drove out with the low tire light on, and my car wasn't washed. After driving 2000 miles, my dash icon said I need to change the oil. According to the Toyota manual, when the icon stays lit it means you went 5000 miles already. I only went 2000! I'm now wondering if the guy even changed my oil at all. I believe I drove out with the same oil I drove in with. I never got to the change oil date or the mileage. The mechanics here do not service the cars. They drive the cars in the back and you can't see what they AREN'T doing to your car.

Jada

22 de feb. de 2013

I'm a return customer and for good reason. As a single female, Champion (their name at the time of my first purchase - 2009 Prius) treated me with respect and not like I should have had a man come with me to make the purchase. Believe me, I was treated poorly at other dealerships and even ignored. I knew what I wanted and they didn't try to switch things up. I had my Prius serviced only at Champion and was never disappointed with either the service or their treatment of me. Consequently when I decided to get a new Prius - because I wanted the solar roof - I went back to Champion/AutoNation. I researched the car I wanted with the trim level and color I wanted with several other dealers online but ultimately returned to Champion. And, again, with the purchase of my 2013 Prius, I was very pleased with how I was treated. I felt like I got a fair deal and they gave me a good price on my 2009, I highly recommend this dealership for many reasons and tell all my friends what a good experience I've had with both my cars from Champion.

Ms. Chris P

18 de feb. de 2013

I just purchased a 2013 4Runner from AutoNation, or actually, from two very personable AutoNation reps: Jose Lemus and Brad Biondo. I have to say that it was a very good experience; no pressure, no attitude and coming from a female's perspective, absolutely no patronizing which is something I cannot stand. I have been "shopping" to replace my 2002 Tacoma, which I still dearly loved, for a couple of years, and decided to purchase a 4Runner. I knew what features and color I wanted, just as I knew what I did not want. Jose and Brad "shopped diligently" for this vehicle and sent emails with the details as they would find something close. Jose never drove me crazy with his finds, but only would check in to make sure I received the emails. I was honest with them from the start: I was NOT in a hurry and was certainly not an emotional buyer, NOR did I have to have a new vehicle. They understood that and never once pushed. Then I get an email and when I opened it, it was exactly what I wanted and had several nice additions. Of course, I did not want to have to pay for those extras as I didn't feel I had to have them. I agreed to look at the vehicle so took my 2002 Tacoma in for their evaluation as I had told them I would sell it if they didn't make me a fair offer on it since it was of course, clear title and had been for years. Needless to say, I ended up extremely happy with the deal they gave me on my Tacoma and the brand new 2013 4Runner, and left that day with it! I had always been a Ron Carter customer prior, but the last purchase for my husband's truck left a bad impression for them, so I can say we have certainly found a new dealer we'll return to when we're ready to replace my husband's truck! Thank you Jose and Brad!!! Excellent Customer Service and I look forward to the regular service opportunitties with Kevin Stringfellow as he used to my go-to guy for my Tacoma (before I married someone who took care of everything)! Chris Price

Luis V

15 de feb. de 2013

Stopped in for oil change and decided to take a look, Ozair Aziim-my friendly sales person started to show me some of the New Highlanders. I am not into the leather seats but most of their cars came with leather. We walked around looking at different models and finally settled on one. Just basic model, no power seats, a 4 cylinder but missing the top rack. We really wanted one and would have to pay the extra $$ to have one installed once our car was delivered by Monday. The finance rep- Angel had most of our papers ready to sign but Ozair came in and said he had another vehicle to show us. it was just a bit more but considering the extra cost to have the rack installed it seemed like a MUCH better deal. So we took a look and fell in love with it. We got a V6, power seats, defrost on the mirrors and windows, a back up camera! And of course the top rack. Thank you to Ozair for considering what our needs and looking out for us. Now that is Customer Service! We will be back to purchase another vehicle from this location. And a special thank you to Angel for working with our financial aspects to get us a great deal.

Tommyboy

15 de feb. de 2013

I recently purchased a new 2013 FJ Cruiser and was very pleased to work with Jack Nguyen during the entire process. He took his time and was very patient answering my many questions. Jack was very knowledgeable and pleasant to work with unlike other car salesman at other dealerships. I was originally shopping for a Jeep Wrangler Unlimited but did not get the same comfortable, unpressured treatment as I did with Jack. So I ended up driving out with a new FJ Cruiser instead. Thanks Jack!

KenB

15 de feb. de 2013

AutoNation (formerly Champion) Toyota was very easy to work with online and sent me very good pricing for my online inquiry. When I arrived at the dealership to look at the car, they lowered another $500. They were friendly and courteous. The facility was clean and they had a nice mix of high-end and basic models on the lot. They gave me a very good deal on my trade-in (almost double what another dealership offered me). The next time I'm looking for a new Toyota, I will start with this dealership.

-MIKE MIKE

6 de feb. de 2013

BEWARE HORRIBLE SERVICE ADVISOR!!! Tuesday morning was our appointment to get a basic oil change, our honest and trust worthy service advisor Thomas was not avil, and what seem to be a nice gentleman name KEVIN STRINGFELLOW approached us and ask what we wanted, we respond we had an appointment with Thomas for an oil change, he LIED to us and said that Thomas was running late, he proceeded on taking our vehicle in to get the oil change , while we were looking at the tire rack he asked us in a very RUDE TONE what vehicle we need tires for, we proceed on telling him we needed 2 tires, RUDE KEVIN STRINGFELLOW interrupted us by saying if you buy 3 tire the 4th one is only $1.00 more, when we said we only needed two rear tires RUDE KEVIN STRINGFELLOW yelled out and said we don't have tires for the XRunner there anyways, and rudely walking away. After the oil change was done Rude Kevin told us that our vehicle need immediate attention, they have done what is called a "multi point inspection" with out consulting us first. when ask about the finding of our rear differentials Rude Kevin try to belittle our knowledge and was getting upset when we ask specific questions on the quality of fluid in there. KEVIN dont care for customer service, he call us "BRO" AND TELL US WELL THE SERVICES NEED IMMEDIATE ATTENTION. I wish the Service Manager was there or the customer services relation lady Mary Ann Conner, they would have never tolerate this bad customer service from an advisor. Our family members combine have brought a few toyota's from this dealer. we would love to do more business with this dealer, but no longer will caused of the bad quality of service we get for a simple oil change. BEWARE OF RUDE KEVIN STRINGFELLOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Rigs and Maricor

3 de feb. de 2013

Great People! From Donna (their online manager), to David Maharaj, the sales representative, who really took care of us at the dealership until we get our new Sienna and to Sam at the accounting, and to their tech representative, sorry I forgot his name, but he was really patient to show and explain to us how to operate the Sienna before we drove it out the lot. We would definitely recommend this dealership!

Elvia P.

30 de ene. de 2013

We recently purchased a 2013 Highlander from Champion Toyota. Mike Smith was our salesperson. He was informative, fair and very helpful through out the process.

Camry Man

30 de ene. de 2013

Great buying experience from from David M. and staff. I now own the Camry I have always wanted thanks to the friendly folks at Champion Toyota. I came a long way to pick up my car in Houston and drive it home. Everyone is excited about my new car! Thanks David and crew!!

Minivan Dad

23 de ene. de 2013

Overall I had a great experience at this dealership. The salesman David did a great job helping me with my purchase of a new Toyota Sienna. They had a good selection for me to choose from and test drive. They have followed up with after the sale asking how the vehicle is running and if there are any issues that need to be addressed. It has been a great experience buying from Champion Toyota and recommend them for your purchase of a new Toyota.

P.Hall

21 de ene. de 2013

Great experience. Everyone was very friendly, and Mike Smith took great care of us. We had called ahead and agreed upon a price, and there was no haggling once we got there. We were informed of the steps of the process to buy, and overall it was a very smooth transaction!

Chike

8 de ene. de 2013

The price of the used highlander so doubled that we decided to get a new car but by then we were told papers have left dealership to state level. But the salesman, Yusuf, was a nice guy, explaining all that we need to know. But the finance side was really high because we didn't plan to spend that much on a used car. The car is nice though as at today haven't driven it much. Hopefully, we (wife and I) will enjoy the car in the long run.

Jeremy and Sarah

4 de ene. de 2013

The wife and I researched the car we wanted and then went to Champion Toyota Gulf Freeway. I appreciated how the salesman, Oz, answered our questions and discussed features we didn't know about without the salesman shtick. He even took us to another dealer so we could look at a another car we were considering, and I think to taunt the other salesman. We obviously let on how much we wanted the car because when it came time to negotiate Oz deftly thwarted my carefully crafted strategy, and I wound up not getting as sweet a deal as I planned. Eh, I was outclassed.Anywho, it was a busy end-of-the-year day, and somewhere between the floor salesman and the broker (whoever signs the papers) we were forgotten. When we brought this to their attention they apologized and put us back on track, but by then we had already pushed back a dinner date twice. So instead we left, and I wasn't sure we were going to come back. I was angry about being forgotten, since we were paying cash for a brand new car.They soon called, again apologizing for the delay, but not (I felt) really taking responsibility for forgetting us. When I got "so are we doing this or what?" - well that wasn't the phrase or the tone I wanted to hear. I told the caller (Nathan) that I needed something other than a verbal apology to make this right. We rescheduled for another time, and because I had yet to hear an offer for a conciliatory gesture, I was prepared to leave for good if come Monday morning they had nothing more to offer than "we're sorry."Then about an hour later I got a call from Brad, who did take responsibility for forgetting us (Champion as a whole, not Brad himself), and offered to take a few bucks off the agreed upon price.That worked. Honestly, I would have gone for a few free oil changes. (Maybe I'm not such a bad negotiator after all.)This was the customer service I was looking for, and everyone repeated it when we came back on Monday. We did have to fend off an extended warranty several times, but hey - it's a car dealership.They then took the time to bring us up to speed on all the gadgets in the cockpit. The technician was a very knowledgeable and courteous young man, who's name escapes me. (Sorry, bro.)So in all, although it wasn't perfect, it was a good car buying experience. Four out of five stars, and yes we would recommend them to our friends, and buy there again ourselves when the time comes.

Ana M

3 de ene. de 2013

Very pleased and satisfied . Monzon was very helpful .I love my Toyota Corolla 2013!!

DLA

28 de dic. de 2012

I am very pleased with everything associated with my purchase from the dealership & I Love my new car!

Happy new owner!

17 de dic. de 2012

I bought my first new car a few weeks ago and loved how friendly everyone was. How helpful they were. And how easy the whole process was. And on top of that my new Corolla was everything I wanted and more. I would recommend this dealership to anyone. Even if it's across town from you!

New Car Buyer

9 de dic. de 2012

I had the advantage of selecting my vehicle through USAA's buying service so I knew the price and had secured financing going in. When I walked in the door I was immediately greeted by Ryan Albritton. He was friendly and helpful, and assisted us in selecting the right color, ect. Unfortunately, when they learned we already had a fixed price, we went down on the priority list. We still had to go through the "Finance Dept.", which took FOREVER. They still tried to switch us to their financing, at one point trying to convince me I had to fill out a credit app even if I wasn't using their financing. They also tried hard to push the warranty, etc. - even though I stated from the outset that I was only purchasing the car at the price stated. They finally took the car to get washed. When we were finally able to leave, the wash guy had lost one of the keys. We had to go pick it up the next week after they found it. The salesman was very helpful, considering he wasn't making much on us and we didn't trade a vehicle. It would have been easy for some folks to be intimidated by the finance rep. Happy with the vehicle, but took far longer to purchase a vehicle than you would expect if you walked in with money in-hand, knowing the VIN of the vehicle you wanted (3+ hours).

Toyota Loyalist

6 de dic. de 2012

Jorge Monzon, our Salesman at Champion Toyota was very polite and pleasant to deal with. Donna at Internet Sales was very friendly. We purchased a Camry and a Corolla. They had a big selection of cars and offered very competitive prices.

ToyotaOwner

1 de dic. de 2012

This is our second vehicle purchase from Champion Toyota Gulf Freeway. Their facility is nice and they have a nice inventory. Our salesman, Fermin Deanda, was very helpful and professional. He actually owned a similar vehicle so he had some great input to help with the process. There is always a bit of stress involved with major purchases but the staff at Champion was very informative without being pushy. When we received the vehicle we were given a helpful overview of the systems/options. We also had several follow-up communications to express their appreciation of our business and to receive feedback, if applicasble.

Looking for best deal

21 de nov. de 2012

I recently purchased a new corolla from Championship Toyota. Immediately Mario came up to help. He was very attentive and friendly. He listened to what I wanted (I had researched beforehand) not what he wanted to sell me as I had experience at another dealership. The finance manager was also great. He worked with me to get the best deal for my budget. Overall I had a wonderful shopping experience. I would definitely recommend Mario and the rest of the staff!

reddigeo

9 de nov. de 2012

Donna went above and beyond trying to help us find the exact Avalon we wanted. WE have the exact model with the options we wanted. Thanks Donna,

jayhawk

6 de nov. de 2012

We purchased a 2012 Toyota Avalon. This was the most pleasant car buying experience we have had. Our salesman was open and honest about dealer invoice costs. He was helpful in explaining the various options. Fortunately they had a suitable car on the lot. Processing of the paper work was quick.

Armando Rico

18 de oct. de 2012

awesome place to buy a car overall Had a great experience!

Chris

17 de oct. de 2012

Recently bought a certified tundra unfortunately it had some issues which got resolved but in my opinion they shouldn't have been there in the first place since they r advertising it as "certified" and staff is great once u r there in person but good luck trying to get anyone to call u back when u leave emails and voicemails for them.. It's almost like they only care about the sale and once it's closed it's on to the next one.. No customer relationship for the long haul.... I wouldn't buy from them again let alone send friends to them when I experienced bad service.. Also the manager basically accused me of scratching the truck when I told him about those dings yet his own sales staff saw and documented those scratches on their own paperwork! They ended up getting fixed once I told him to ask his staff if he didn't believed me and the finance guy verified what I said... So beware that even tho they have good prices service will be bad... Unless u don't care about that kinda stuff then this is the place for u

valdez

10 de oct. de 2012

XLT SIENNA LOVE IT!!!! salesman(David)/finance guy EXELLENT.

Lisa S

4 de oct. de 2012

Love my new Tundra and have no complaints. I'd recommend Champion to my friends.

Blaze

2 de oct. de 2012

I have been wanting this car since it was first built in the late 90s. Occassionally checking the area for availability and price, Champion answered my online email request quickly. I met with David Morrow later in the afternoon, took her for a spin, and started paperwork. He was thorough in explaining the car's features, the paper process, and delivery. Communication has been clear and prompt. Sales, finance and service staff have all been very helpful and professional. We are still in the "They Owe Me" some incidentals, but all is good. I highly recommend David and his staff to anyone looking for a vehicle.

PETEI

28 de sep. de 2012

GOOD CUSTOMERS SERVICES I WILL BE AGAIN TO BUY A CAR, FOR EXCELLENT SERVICES. THANKS.

Ernie

21 de sep. de 2012

Purchase a new RAV4 from CH. Everything went great no problems.

Cobra247

21 de sep. de 2012

Very friendly and willing to work with you and accommodating. These are the 3 keys things I look for when bying a car from a dealerships and they nailed each one!

toyotabuyer

18 de sep. de 2012

MJ at Champion Toyota helped me thru the process which I had started via email. He is very prompt and attentive to your concerns. I was not pressurized to purchase the car in any way. The best thing to do is to negotiate via the comfort of your home and then go and purchase the car. Thanks MJ.

Toyota fan

6 de sep. de 2012

I went in looking for a used Tundra. My salesman David " Texas Ranger" Morrow was very helpful. I made the purchase of a 2008 Tundra and after the extended drive home I noticed some things that I did not like about the ride of the vehicle. I called my salesman and he said " no problem just bring it back in" because they have a 3 day or 150 miles 100% satisfaction money back guarantee. When I got there we went over to the new side where I found another I liked and I got complete credit toward a brand new Tundra. I can't be more pleased. When I took delivery they pulled the truck inside and gave me a personal orientation to all of the electronics and systems of the truck. They answered every one of my questions and let me literally go over the truck inch by inch to make sure that everything was perfect. I have never had such great service when buying any vehicle!!!

Luciano

5 de sep. de 2012

Sales/Finance people at this dealership are great set of people, they don't pressure you into buying and their knowledge of the cars and addressing your concerns really stands out. I would not hesitate to go back and would recommend this dealership to anybody who is in the market to purchase a new Toyota.

Only Toyotas

5 de sep. de 2012

Well, Champion Toyota was s champion again. I bought a low mileage CERTIFIED car at a good price. Thank you again.

Chuck

5 de sep. de 2012

The entire process was painless and a real pleasure. The fact that we drove to Houston from San Antonio (away from 5 local dealerships) to trade and make the deal should speak volumes about their willingness to satisfy our needs. David "The Texas Ranger" really took care of us. We were very happy with the trade-in value, the purchase price of the new vehicle and Champion Toyota's overall commitment to customer service. Well Done!

HAPPY LADY

4 de sep. de 2012

I had bought a new car last October, and i was very dissapointed with the sales service and with the car. I went to Toyota on Friday and boy was i in for a great experiance!!!The dealership from the moment we walked through the door was very very nice. Everyone there was very curitous. My salesman was wonderful, very imformed about the Prius, that's what i wanted.The whole process went very well. (not to mention the great lounage with all you need to be comfortable,,latte's ect.) Iam so pleased!! My husband and i thank our salesman very much. He helped a lot, and we also made a decision to only buy TOYOTA'S from now on. what a great dealership because there do care about the customer's satifaction. they give you your moneys worth!!!thank you. I LOVE MY TOYOTA PRIUS THANK YOU,,,THANK YOU

Andreas

1 de sep. de 2012

I wanted to save me more though i am Happy. Trusted.

scion xa owner

28 de ago. de 2012

This is my story. Me and my colleague were traveling on 45 south and all of a sudden we heard a loud sound coming from around the engine of the car. I pulled over, afraid that the car was going to die on me while I was on the highway. Frightened to death I call all the nearby repair shops and dealers and no one would be able to even take a look at the car for another 3-4 days. I didn't try Champion Toyota at first because they were a bit far from where I pulled over so I was afraid my car would not make it there. After all the other failed attempts with the nearby repair shops I called Champion Toyota and spoke to Doug (service adviser), he understood my situation and actually cared. He told me to come over and he'll get someone to look at it as soon as possible after waiting 15-20 minutes. We take him up on that offer and make our way to Chamption Toyota. We pull up at the dealership and Doug was actually a man of his word. They have a huge service bay and a lot of staff so the wait time was MINIMAL and a qualified technician was diagnosing my car within 10 minutes of us pulling up. They found out what the issue was, got the parts ordered and placed me in a loaner vehicle. Long story short, if you want to be taken care of the right way and deal with honest people go to Champion Toyota. If there's something wrong with your vehicle be sure to ask for Doug (service adviser).

Camry SE Owner

14 de ago. de 2012

On the Sales side I found the team I used to be great in regards to their service and helpfulness. They were respectful and treat both my wife and I as we expected to be. However, be cautious when dealign with the financing people, they came across as slick and in my opinion seemed to play more games than concerned with getting us out the door. When we did not want to add the additional services they kept pushing, they tried multiple tactics including getting the "Director" involved just to "confirm" they had our information correct in their system. Interestingly enough, he kept trying to push the same services. I flat had to tell them to stop as I knew they were doing and I was not interested in giving my money to anything that would not directly go to paying off my car note. So just be cautious when deeling with the Financing, even though we received a great rate.