AK

6 de jul. de 2016

10 months ago, I would have given this business a 5-star review after our purchase of a used 2002 Honda CRV AWD.But ... last week, due to a need for routine repairs, we discovered that the vehicle is missing the rear drive shaft which makes it a two-wheel drive vehicle. The car was sold "as is" but at the time of purchase we had no way of knowing that the part required for AWD was missing. We feel ripped off. I have been told by the dealer that there's nothing we can do about it. While I recognize that almost a year has passed since the sale, we feel that we were intentionally misled about the condition of the car and asked the dealer to install the missing part.Having reported the issue to the BBB after getting no satisfaction over the phone, this DEALER REPLIED, "The vehicle was sold "As Is" with 196,006 miles. Our service department did a 50 point safety inspection and the rear drive shaft was checked, so it was on the vehicle when delivered. We also spent over 800.00 to repair the AC and perform the 50 point inspection. On 6/29/2016 nearly 11 months after purchase I received a call from the customer about the rear drive shaft missing. I'm not sure when this part went missing from the time it was purchased until now but it was definitely on the vehicle when purchased." MY RESPONSE to the dealer's unsatisfactory reply: It simply is not the case that the rear drive shaft was there when we purchased the vehicle. We had no idea this was the case until the vehicle was taken in for service on 6/28/16. Unless someone got under the vehicle in some parking lot and stole it, it wasn't there when we purchased the vehicle. I don't think that this being an "as is" sale is at all relevant because the dealership sold us what was advertised by Covington and was labeled by the manufacturer as an AWD vehicle when in fact the vehicle didn't have the capacity to switch to AWD. Given the nature of on-demand AWD, we couldn't test it out under conditions that would engage the AWD, but we were assured by the salesperson that it was in working order. We were told that we could return the vehicle if we drove it less than 200 miles, which wasn't possible given our need to drive approximately 170 miles to return home. Getting back to Covington would have put us well over the 200 miles. Given the 200 mile limit and the apparent good condition of the vehicle, we didn't have anyone look at it once we got home. Lesson learned. And at this point, I'm not at all sure that Covington would have done the right thing even if we had discovered that they had sold us a vehicle under false pretenses as soon as we returned home.I think it's sad that Covington Honda is unwilling to take responsibility for their error. We were so pleased with the vehicle and Covington prior to this discovery. I have no reason to be dishonest about what is true and I now have learned first hand why car dealers have such a bad reputation for honesty.The BBB has done all that it can do to assist us, but there has been no resolution. Thus I am posting this info here and other dealer review websites so others can be forewarned.

#lovemyhonda

29 de may. de 2016

Quick and easy, salesperson did not play games. I told him what I needed and what I would pay, he made it happen !

verdell

19 de may. de 2016

my wife and myself we were very pleased with the service provided my mr. walter Crawford. he proved to be very knowledgeable car salesman.

Chase H

29 de abr. de 2016

The staff here is absolutely wonderful and take care of the customer at every turn. Highly recommend the team to any and everyone !!!

Linda

5 de dic. de 2015

Very friendly. Low pressure. They let me take my time and decide.

virginia emison

2 de dic. de 2015

It was a pleasant experience working with David Howell. Absolutely no pressure with buying this used car. David made the buying process go so smoothly and the gentleman that help with the finances was very good and fast. I recently had service on my Honda and I was very pleased with the service I received. Next time buying a Honda I want to work with David Howell. The General Manager was nice and friendly. Keep up the good work. Facilities are fine, good location.

Judy Brown

29 de nov. de 2015

I was greeted professionally and sat in the customer waiting area while my CRV was serviced.

Hulon Hinkson

24 de nov. de 2015

We have been looking for a vehicle for a while. We went to Sunrise down the street and they were trying to push this one car on us, which I did not like, and told us as well that this was all they could do to get us financed. I advised them that I did not like the vehicle but they kept on pushing and told us that we could only be financed for this one (1) car. My daughter advised us to wait until Sunday and that she would take us to look at more cars at different places. All of the other dealerships were closed and we drove past Auto Nation Honda. They were opened. As soon as we arrived the saleman, Gabriel (Gabe), came over to us and my daughter advised him what we had to put down on a vehicle, what we were looking for and what we could afford. He started showing us vehicles and we seen the one that we did like and it happened to be in our range as well. We went in to fill out the papers and what Sunrise told us it would take a couple of days to begin with, it only took a couple of hours and Auto Nation Honda got us our car (that we wanted). This was a great experience and my daughter will be going there when she gets her another one next year. We were all very pleased with the service and the saleman.

Carguy

23 de nov. de 2015

Renovations in process so facilities were a biinconvenient and noisy and sparse. But i assume that will change when work is down.

Jimmy

23 de nov. de 2015

The salesman was helpful and eager to work with me to locate and meet my needs. The sales staff were quick to price my trade in and get the deal done. Of course I was buying a Honda so i didn't need selling on vehicle quality. Financing took about an hour. They did good. Felt a little rushed, but i was in sort of a hurry.

James Rivers Autonation Honda

9 de oct. de 2015

I WOULD LIKE TO THANK JAMES RIVERS AND AUTO NATION HONDA FOR EXCELLENT CUSTOMER SERVICE.

wyf1102

23 de may. de 2015

Want to buy the honda accord and had my worst dealer experience at Covington Pike; they are trying to squeeze every single penny from the customer, even cheated on me the tax rate is 9.25% instead of 7%. The sales Larry and manager Phillip are very rude; Phillip even punched on my car while I would not like to accept the price they offered. Never go there, they are cheater and liars; Went to Antonation 385 on the next day, had a fantastic experience there and bought my car there at a price $600 lower and much better APR 0.9%!

One time customer

18 de mar. de 2015

The employees did not get along. Information was unclear, and I was misled about roadside assistance coverage.

Marilyn Banks

12 de mar. de 2015

Mathis Was the best salesman I've ever had trust me I've bought alot of cars be sure to give him a call he gave us quick fast service without rushing I know sounds wiered but you will see what I mean when you visit him .... Make sure you call and make appointment because he is always busy I guess people recognize a god saleman when they see one lol. I can't give out his number bu I can give you his work number 9013776100 Ask for Mathis! Tell him Marilyn Banks sent you !!

Ora Allen

11 de mar. de 2015

I was greeted promptly with a smile. I was asked what I was interested in. The sales man did exactly what he said they would do. The manager worked diligently to get my notes close as possible to what I could afford to pay. I wI'll continue to be a loyal customer to this dealership, because they have always given me great service. Thanks guys

Tim

5 de mar. de 2015

This dealership goes out of their way to help in every aspect of the purchase. No "pressure selling" here! Nice sales team.

david lusk

10 de feb. de 2015

Pat Parker was great -- two times in a row. He got me exactly what I wanted.

shridharbee

12 de ene. de 2015

I spoke to Philip (Manager) for a 2014 Honda CR-V AWD-white color, on the evening of 19 Dec 2014 , he informed that there's a last piece available and he gave me a price of 23320$ out of door. Next day when i went to dealership to confirm the deal and book the vehicle, Mr.Philips wasn't available (though he was present at the store). I happened to speak to Alex (sales Person) & Trent (Manager), he gave me a shock saying that the vehicle which i discussed about was SOLD, he informed me that silver color is available for 23702 (he increased the price by 400$*), but i didn't like the color and refused. Alex & Terrance informed me that there is a BROWN color vehicle available in ARKANSAS and it needs to be driven from the dealership over there to covingtonpike, which would add up 200 miles on my NEW car, i even agreed for it.In the meanwhile i informed my family,friends,co-workers about the car i was going to purchaseI spoke to my bank and when i stepped into the dealership along with my check to collect the car on 2nd of Jan 2015, they said the color of the vehicle is KONA COFFEE METALLIC with black interiors, which i didnt like the color. My color preferences were either white or Brown (urban titanium metallic) which i already informed them, they were very much confident about the color during the initial conversation and Alex has even showed me a similar color vehicle which was in their store. Due to lack of product knowledge i had to face many incoveniences and embarassment, my experience with them is TOTALLY PATHETIC & FRUSTRATING.. I DO NOT recommend this dealership.

ksajja

12 de ene. de 2015

Best price in town and will try to please you as much as they can.

Ashley Williams

8 de ene. de 2015

Hey I just bought a car from honda covington pike and My salesman Mathis Ellis was very helpful he was very intelligent when it cam to questions and if he didn know the answer he figured it out! Give him a Call By the way I bought Pre - owned But he can help with Brand new as well!!

John Doe

7 de ene. de 2015

Everything was great until I bought car. Bill of sales was wrong, but they wouldn't help, return emails or phone calls. It was great till I needed help. They said it was beyond them. We're no further help

Allen R.

6 de ene. de 2015

My purchase was very easy and stress free. My Salesperson David Howell wasvery easy to work with as well as the Finance mgr.

Pat W

31 de dic. de 2014

I had a great experience. The sales crew were great, the manager and the loan guy were all helpful and nice. I feel like I got a good price on my 2014 CRV.

CD

2 de dic. de 2014

I shopped around a lot before buying from Covington Pike Honda, I purchased a new CRV and I love it. After shopping around at 4 other dealers I came back to Covington Pike because of Gary Bland, he knew everything about his products, the whole dealer was great everyone was very nice to deal with.

ncw

25 de nov. de 2014

I shopped around for a car for several months. Found another car located at a competitor next door to AutoNation Honda. The salesman said it was available so I scheduled a test drive. When I showed up ON TIME, the "TV celebrity salesman" told me it was gone on a "joy ride with another salesman". He asked me to wait, so I did....a whole TWO HOURS. I was left hanging in the showroom. I finally left only for him to call me an hour later to inform me the car sold to the "joy rider". He never offered to show any other vehicle to me. I won't ever go back to this dealership as long as I live! So I found a 2014 Mustang at Auto Nation Honda. I drove by to look at it. Was met with a salesman who offered a test drive & offered a longer drive than the usual "around the block". I had another vehicle I wanted to trade (which I wasn't in at the time). I returned the next day pleased to find the car wasn't sold out from under me to someone else. The numbers came back quick, I wrote out the check and drove my new vehicle home. Very friendly staff! I recommend them!!! They explained everything in detail. The paperwork was simple and easy! Maybe I should take my new car next door to the "tv celebrity salesman" and show him the commission he missed out on!!!!!!!!

RoyWJ

18 de nov. de 2014

I actually look forward to my visits to have my car serviced. Fast and complete, a very relaxing experience.

Cmoore

18 de nov. de 2014

I highly recommend these guys. Top notch sales people and extremely willing to go the extra mile. Definitely would shop there again.

WilliamArmstrong

11 de nov. de 2014

Vehicle is great. the dealership was great for the entire experience. This is a sencond Honda. Would purchase again from this dealer.

Ksil

3 de nov. de 2014

Gary Bland is AWESOME. My car got totaled because an 18 wheeler hit it from behind. We went looking for an accord and he did not push us at all! Which is key to amazing service in my family. Since insurance kept us lingering around to give us the "your car is totaled" response, they completely understood and said to let them know and they would help us figure it out. They got the exact accord I wanted all the way from tupelo the next day... and it is just perfect. HIGHLY reccomend going here!

Jan/Monte

31 de oct. de 2014

We cannot express our gratitude accurately for the entire staff at Autonation Honda Covington Pike, because of the professionalism, friendliness, and expertise they exhibited during our recent purchase of a Honda Odyssey. Duane Auld has to be one of the most patient car salesman ever. He willingly worked with us via phone calls prior to actually visitng the showroom, which was first class within itself. He stayed after hours to ensure we knew the components of the minivan and helped to personalize the settings for us. He followed up the next day to see if we had any questions and responded promptly with answers. This was one of the best experiences we've ever had with trading in a vehicle toward the purchasing of a new one.

Isissonia

27 de oct. de 2014

Mike Nichols is great! NO PUSHINESS!! that is key for us. It is what it is & they just let you figure out what you want. They were sincere & really care about you being happy, even after my Honda Pilot purchase. Even in the financing dept there was no pushiness toward any programs or warranties. They were presented, & he patiently waited for me to decide. Loved this experience!

Familia1

23 de oct. de 2014

Buying a car is not usually an enjoyable, stress free experience. You have the sensation that somebody is always trying to sneak on you with a "too good to be true" kind a deal. Money is not coming easy these days and getting a good quality vehicle is a really vital thing for our family, a car that can be driven for a good amount of years, so we decided to go for a Honda Odyssey. The vehicle looked not so pristine in the inside; however it did move as new. After having a conversation with the staff...everything came so easy and the next day we were driving a smooth, very clean minivan. No hassle, no exaggeration about the conditions and price, simply honest and clear information. Thanks very much to all of the staff involved in the sale!

t. jones

8 de oct. de 2014

The service department is most helpful. They are easy to schedule appointments with and tje service os prompt when I arrive

John DC

23 de sep. de 2014

The Sales and Staff at AutoNation went far beyond what I have ever experienced in buying a pre-owned car. If there is anyone within 100 mile radius of the Covington Pike dealership in Memphis TN, I would highly recommend making the trip. You will not be sorry. Thank you Covington Pike AutoNation and Internet sales for a tremendous experience.

marciab

19 de sep. de 2014

BOTH RON WOOD AND DUANE AULD EXEMPLIFIED TOP NOTCH PROFESSIONALISM!!! BOTH WERE VERY COURTEOUS AND KIND. MY EXPERIENCE WITH HONDA COVINGTON PIKE HAS ALWAYS BEEN A JOY & I WOULD HIGHLY RECOMMEND THOSE TWO. I AM REALLY ENJOYING MY NEW ACCORD. THANKS AGAIN RON AND DUANE FOR ALL YOUR HELP!!!!!!!!!!!!!

Linda (Princess) Putt

17 de sep. de 2014

I just purchased my first Honda Pilot. It is a 2014, but a brand new on. I just love it. Duane Auld was the Sales Rep that helped me and he always made me feel very comfortable. He never pressured me into anything. the Financial adviser there was great too. All in all , I would recommend anyone go there to purchase a vehicle. I feel I got the best deal on my Pilot. Also, Mr. Auld has contacted me since to see if there is any questions concerning my Pilot, and has said if there is anything he can help me with to let him know.

MWatkins

13 de sep. de 2014

Our sales person, Terrance Wilkins answered all our questions and helped us find just the Accord we were looking for. Ron Wood in the finance department was so helpful as he explained the different packages from which we could choose and would be most beneficial to us. All in all it was the most pleasant time we ever had buy a new car.

Tennis guy

11 de sep. de 2014

I have 2 Hondas --- CRV and CRZ. Love the service department and Joe takes care of everything for me without having to ask.

Jo Lewis

11 de ago. de 2014

This AutoNation location on Covington Pike, Memphis is the only place I would ever take my Pilot to be serviced. Good to know that I can take my car in, be able to trust the CS person that I deal with. I always walk out with a peace of mind. I travel alot and need to be sure my car is in dependable condition when I am driving. People at this location are exceptional no matter who you are dealing with.

RickF

6 de ago. de 2014

I worked with Gary B. at AutoNation Honda. He was extremely knowledgeable and friendly. I greatly appreciate the extra time Gary took to listen to our needs and find a car that suited us. We will be back and look forward to work with Gary again.

Mike

3 de ago. de 2014

The dealer did great. My total time on site was about 1 hour. I knew exactly what I wanted and Mary coordinated the best price. I am thankful for all they did for me.

Leslie

31 de jul. de 2014

I've always dreaded shopping for cars and was particularly apprehensive since cars have changed a lot since my last purchase some years ago. But Mary Shaffer was very knowledgeable and patiently answered all my questions... in fact, she anticipated most of them. I had some additional questions during the first couple of weeks I owned the car and she was always able to answer them. I had side moldings added to the car and that was a good experience also.... very professional. This was my first Honda. Several friends had suggested I consider an Accord and I am glad I took their advice!

mcvayapril

23 de jul. de 2014

Our experience at AutoNation on Covington Pike was outstanding! We started shopping about 3 months ago for our daughter a new car for college. Our salesman, Trent Dorsey, was very knowledgeable about the Civic and explained all the features to us. When we were finally ready to make our purchase we told Mr. Dorsey what were looking for exactly and they sent someone to another location to pick it up. The car was there waiting on us when we showed up. Over the 3 months we had no pressure from our salesman. When it came down to financing, Ron Wood, the finance manager, went out of his way to get us the best deal. We were completely 100% satisfied with our experience. We plan on buying a Honda Accord in the future from AutoNation.

gardener girl

4 de jul. de 2014

This car was the first car I have bought on my own and it was a much better experience than I expected. The salesman was patient and helpful, but not pushy.

Kaitlyn

27 de jun. de 2014

Was very pleased with my service I received. Mike was very friendly but laid back so I did not feel any pressure to buy. They let me take the car home that evening for a test drive to make sure I absolutely loved it. Came back the next day and signed papers. Don't take my word for it go see them yourselves!

aj

26 de jun. de 2014

great job. everyone was superb. knew what I wanted and what I was willing to pay. left satisfied in my new honda accord. would recommend anyone visit autonation honda for their new car!!

Dennis W.

20 de jun. de 2014

I have been using this dealerships service department for 30 years and have always been pleased with the service and repairs done here! Would highly recommend them! Ask for Joe in the service department! He will treat you fair and honest! Waiting area is clean and comfortable! Try them, you'll like them...

CP

17 de jun. de 2014

This was my first purchase of a Honda by far this was the BEST BUYING EXPERIENCE I have ever had in the past I have purchased Toyota, Chevrolet,& Kia .Honda was easy to do business with. Trent Dorsey was very professional really the whole staff was great and helpful and made me feel like I was already part of the Honda family I have told my family and friends where to go if the are looking for a car & I am enjoying my CR-V

Joe Marine

13 de jun. de 2014

This is my 4th lease from Auto Nation. They have the best Lease rates in Memphis. Wolfchase Honda would not deal and were off the paper on rates. Covington Pike Auto Nation was easy to deal with and gave us a great rate. Love to deal with Covington Pike Auto Nation. Service Dept is #1.

Chris Haskins

4 de jun. de 2014

I purchased my previous Civic from this AutoNation back in 2010. The service was excellent then and has not changed. Gary Bland was all you could ask for in sales. He was extremely knowledgeable about the products. He was helpful in translating the new technology of the 2014 Civic 4 door EX so I could understand it. Since purchasing my car, he has called several times to make sure I am happy. Anyone going to Covington Pike to buy a Honda...go see Gary

CarFan1

3 de jun. de 2014

I contacted Auto Nation to look at a Volkswagen I'd seen in an online listing. Initially, the salesman (Mary Shaffer) seemed helpful; however, she continuously called me several times a day for several days and was extremely pushy about driving the car and purchasing it before I'd ever even seen it in person. After having her call me, and her having her manager call a few times, I was beyond stressed about looking at this car so they would stop contacting me so much. Mary Shaffer, however, did not wait for me to get there after work and left another sales man in charge of the test drive and sale. This man, Lamar Lacey, was extremely nice and patient and not pushy at all. He was extremely helpful and pleasant to deal with. Mary Shaffer even called my loan company pushing to get the money the next day as it was coming to the end of the month and she wanted the commission off of the sale. Unfortunately, Lamar Lacey did all of the work for the sale and got no benefit, but I would definitely purchase from him again. I tried to get a better deal on the car, but the sales manager Rick would not budge on the price at all and didn't seem to care about anything but getting the check.

Don

24 de may. de 2014

i just bought my 2nd Honda CRV from this dealer. They are excellent - easy to deal with and very helpful. I appreciated that they did not keep me standing or sitting around. The facilities were neat and clean and everyone was super nice and answered all of my questions.

Jenny

21 de may. de 2014

Everything went very well. Lamar was very helpful and had the car ready for me to drive when I arrived. He made the buying process for easy and explained everything where I could understand it.

HogCaller

20 de may. de 2014

Trent did a fantastic job working, with my wife and I, to get our Odyssey at the price we were looking for. We would definitely return here when looking for our next vehicle.

lmeans

19 de may. de 2014

I was looking to upgrade my civic and Terrance Wilkins (a Great Salesman) helped me tremendously when it came to size, color, price, and quality. He, along with the finance team(Patrick and Ron) displayed excellent customer service and made it a comfortable experience. If you are in the market for a need car, please see Terrance Wilkins at Autonation Honda on Covington Pike.

marvabutler

7 de may. de 2014

Great I had no problems everyone was so nice from the used car salesmen to the new car salesmen everyone was pleasing nice. Its hard to find a place where everyone is nice, everyone was ready to answer the questions, show me features that the car had on it called every week to see if I was pleased with my purchase Thank You Auto Nation Covington Peak

Slayrock

23 de abr. de 2014

I've purchased 2 Honda Accords from this dealership and I'm overall satisfied with the buying process. Both purchases were held with the Trent, who is awesome at what he does. I came in and got what I wanted with no hassle. Great company!

YCLOVEB

22 de abr. de 2014

Mr. Wilkins and his finance manager are extraordinary gentlemen dedicated to their craft. Thanks for creating generations of smiles for my family and I. My Daughter LOVES her new car!!!

jimkle

8 de abr. de 2014

I worked with Mr. Trent Dorsey. He was very helpful and cordial to both me and my wife. He took time to explain the various facets of the new car and was easy to work with.

Lisa

12 de mar. de 2014

I was replacing a 2004 Ford Expedition. I was looking for a smaller SUV. My first contact with this dealership was online. Trent Dorsey contacted me and was very helpful. My husband and I went in for a test drive and was very impressed because we were not pressured to buy. We had a great experience and hope you have the same.

Dj

10 de mar. de 2014

I went looking for a simple "point a to point b" car for my daughter. Lamar at Covington Pike spent just as much time and effort on us as he would on someone buying a top of the line new model. He found two nice civics within our very limited price range and made us a good deal. He was courteous and helpful through the whole process and gave us all the time we needed to look and discuss. Not only that, we were there during a torrential downpour and he gave us the umbrellas while he didn't have one. A great salesman and just a really nice guy. I will go straight to this dealership and look for Lamar if I need another car. The Civic we bought is in good shape with remarkably low miles for it's age. So far so good. I was really impressed with the 3 day buy back deal which is what brought me to Honda in the first place. Good idea for used cars.

snowwhite2003

8 de mar. de 2014

This place tried to charge me $2700 to have my radiator, timing belt, water pump, and head gasket replaced because my car had over heated. All I needed was a new radiator cap, $13! Do not go here, unless you want to be jipped and lied to with a big smile.

anon

15 de feb. de 2014

Horrible service. Not worth the time. Will attempt to take advantage of you.

D Cheshier

7 de ene. de 2014

I purchased a used car from Autonation Covington Pike Honda and was very impressed with the quality of car I purchased and the knowledge and friendliness the salesman (Lamar Lucas) had reagading the car. I was also impressed with finance person (Dale Woods). He helped me to clearly understand my choices of financing the car and picking out what warranties made sense. Overall the entire staff was very friendly and helpful. They seem like a tight nit family. Thanks Autonation!

yan

23 de nov. de 2013

The dealer is very friendly, the sells rep is very helpful and knowledgeable. I was very please with the service at Autonation Honda Covington pike.

Barbara

16 de oct. de 2013

Everyone I came in contact with was friendly, knowledgable, patient, and professional. It was a very positive experience!

Andrew Vu

12 de oct. de 2013

We were very pleased and happy with the people at Covington Honda, Memphis, TN. they are very professional, helpful, courteous.

jenann03

9 de oct. de 2013

Andy helped me through the entire process. Even when he was going to leave for the day. He was not too aggressive like some sales people. He went over the top to find me a owner's manual and extra key for the truck. I would recommend him to my friends and family.

Murthy

16 de sep. de 2013

AutoNation Honda (that is located at Covington Pike, Memphis, TN) is great place to buy a car. Initially, I just went there to enquire about the possibility of trade- in my car and get a new 2013 Honda civic. The offer they gave to me was irresistible. Instead of buying one car, I brought two cars for my kids. I got a good value to my trade- ins and reasonable price for new cars (with 0.9%interest rate!) I worked with Trent Dorsey, he is great scales man.

Sheron415

1 de sep. de 2013

My experience today was excellent. Terrrance was very knowledgable and he went above and beyond to help me purchase my first car. The customer service was superb. I am more than happy with my choice today.

walappi

2 de ago. de 2013

We received excellent service and attention from Trent - We bought two cars from Honda and are happy with both of them. The dealership though Trent has been very responsive to our needs and offered over and over to help if we need anything.

bonitastar01

31 de jul. de 2013

Charles Monger was excellent, very friendly and was very knowledgable of Honda products and services. He also worked to get me the Best deal possible. I will be referring Honda because of the AWESOME service I recived from the salesman Mr. Monger

mlahopkins

31 de jul. de 2013

Charles was very easy to talk to about what kind of car we were looking for. He answered all our questions without being overbearing. We will definately be visiting him again when we are ready to buy.

willgraves2

31 de jul. de 2013

Mr. Charles Monger was very helpful in me purchasing a 2010 Honda Accord. I am thoroughly satisfied with my vehicle and the service that Charles provided and is still providing as he is very thorough and efficient. My car is in excellent condition and the warranty I have for maintenance is superb. I highly recommend Charles Monger and the Autonation Covington Pike Team to anyone in search of a new car. I definitely plan on returning when i decide to purchase another vehicle and I hope to do business with Charles again.

Lilymim3

31 de jul. de 2013

Charles and the entire staff were amazing. Charles was very knowledgeable and patient with me. What I loved most about my visit was Charles wasn't pushy and listened to my needs. I will be using Mr. Monger for my future car purchases.

Connielumley

30 de jul. de 2013

Charles was very knowledgeable, friendly, and helpful. We enjoyed doing business with him and would encourage others to give him their business. Thank You Charles

kmidgett

29 de jul. de 2013

This is our 2nd Odyssey van bought from Covington Pike Honda. We highly recommend this dealership because of the excellent customer service and overall experience with service and managers. The General Manager there is knowledgeable and great to work with as well as Charles Monger in car sales.

Larrybernard1970

28 de jul. de 2013

I just want to say how great of a job Charles Monger is in getting me in a car. His customer service was on point and quick!! Thanks Charles Monger for your great work and I am loving my new car!!!! AutoNation you have great man that is doing incredibly job!!!! I give automation 10 stars!!!

dthomas865

28 de jul. de 2013

Trent was a pleasure to work with and made the buying process as painless as possible. The guys were very patient and willing to explain every detail of the financing and every question my wife and I had. I would recommend these guys to anyone buying a Honda.

laurakate7

26 de jul. de 2013

Everything was great! Charles was wonderful. He was patient and understanding. The dealership was fair with pricing. I financed through the dealership for a better deal than at my credit union. They didn't have the car I wanted to buy so they let me drive the same make and model home until the next day when my car had arrived. Overall I must say was my experience with Charles. He is not pushy or annoying. Just an honest man that seemed genuine about helping me find the car I liked not what he could make off of it. Very happy owner of a 2013 Honda Civic

BarryOltremari

24 de jul. de 2013

I bought a 2013 Honda Accord EX-L at Autonation (Covington Pike) in Memphis, TN this month .... I worked with Salesperson Charles Monger and he was very informative & professional and very much the reason that I purchased the car .... The staff there also echoed a good service-oriented theme throughout the process .... I will definitely recommend this dealership and Charles Monger to others that are purchasing a vehicle ....

jymetrar

24 de jul. de 2013

Charles Monger of AutoNation Honda on Covington Pike was very pleasant from beginning to end. He was very knowledgeable about each car that I chose to test drive, and finally made me feel very comfortable on my purchase of a used 2011 Honda Accord. I would and have recommended Mr. Monger to other people who are in search of a new or used vehicle. Overall, very pleased with the service provided!

Roy Jackson

26 de jun. de 2013

They say people make a company or break a company, well I can truly say that Larry Murphy to me has made AutoNation a permanent fixture in concept of what a business should be run like. I am glade to have an opportunity to express this awareness can only wish for the best for Larry. Thanks again for a smooth and stress less experience in buying my car, by the way I love the new Honda Civic. Roy Jackson

WalterC

23 de jun. de 2013

I had a good experience when I bought my new Honda Accord this week from Autonation Honda. Larry Murphy was very helpful in my shopping for a car. They gave me a good and fair price on this car, and a good price on my trade-in that I had purchased from them 10 years ago. After only a short time driving the car I am very pleased with it. The 2013 Accord is a top notch automobile.

Ray

31 de may. de 2013

WOW, I have never been treated so horribly. Stay far away from this place. They dragged me along for weeks. Not returning phone calls or E-mails. Then when it came to coming in to sign the papers, the price they gave me in E-mail, went up for some bogus reason. They said if I wanted the black one, then the price was different. When the whole time I told them all I wanted was black. Unreal. This is where car sales people get their shotty reputations from.

Buyer68

22 de may. de 2013

Mislead you then at last minute say you must have misunderstood and raise price substantially. Found better deal and gave them an opportunity to earn my business and they weren't interested. Do not take care of military buyers.

bdh1

10 de may. de 2013

We were completely satisfied with the service that we received, Trent was very helpful, in helping us get a satisfactory deal,explaining all of the details of the Honda Accord

remike

20 de abr. de 2013

We first contacted Dobbs through Consumer Reports Buyers program, but chose to do business with the dealership because of the product knowledge and friendliness of Trent Dorsey and other Dobbs employees we met. Everyone seemed eager to please the customer or visitor.

Creiner

19 de abr. de 2013

I had first looked for a Honda fit sport at wolfchase Honda, but all they had were the Fits with navigation which hiked the price up beyond what I was willing to pay. When I arrived at Dobbs, Gary Bland approched me as soon as I got out of my car. They had a Honda Fit without the navigation at a much better price! They gave me a great price for my trade in and I was out the door in my new car within an hour and a half! Everyone was friendly and Gary was a pleasure to work with! I'm loving my new car and saving over $30 a week in gas!!!!

dsawyer

11 de abr. de 2013

They did for me what the local area Honda dealers were not willing to do. The found me the vehicle I wanted in the color I wanted and at a price we could all agree on! I had been looking for a CR-V in a certain color and had just about given up with I thought I found it on the Dobbs Honda website. I emailed the dealership and within an hour I was corresponding with Trent Dorsey. When I found out the one on their lot wasn't the right CR-V for me, Trent found what I wanted and within 2 hours we had a deal made. I made the trip to Memphis the next day to finish the paperwork and pick up the vehicle. Trent, his salesmanager Tyler and the F&I guy Mark were all wonderful to deal with. They made me feel like they appreciated my business and there were no "suprises" during the buying process. They have also been wonderful with follow up after the sale. I would not hesitate to make the 2.5 hour trip again the next time I am shopping for a new vehicle.

Mansoor

26 de mar. de 2013

I saw online, a used Toyota Sienna on sale at Dobbs. SInce it was near my home I said I will just go there and although my budget was $2,000 short of what they were asking , I will just let them know and see what is the best they can do. I met a salesman Mr Brown, he did not look nowhere near the used car salesman profile we all come to know. He did not put any pressure and in a very freindly way, worked out the deal. His manager was also co-operative and I in no time I got the deal I wanted. Honestly, I was a little surprised since I know that they use their fast talking sales techniques at Dealerships. Not the case here. The Sienna is wonderful, and I liked the way AutoNation added their 60 day warrantly. I will recommend Brown and Dobbs to everyone.

Aowens1957

12 de mar. de 2013

I recently purvhased a minivan. The customer service was excellent. Larry Murphy and the entire team at Dobbs made it a very easy process. Definitely would purchase from them again.

Genia Vookles TennesseeVols Fan

12 de mar. de 2013

I was extremely pleased with my experience of shopping for a new car with Dobbs Honda. I chose this dealership because I had bought my Honda Civic there, had loved the car, and had had great service there. I had to buy a new car because I had major back surgery and needed a car easier for me to get in and out of (higher off the ground.) I talked to both Tyler and Trent on the phone, and they conferred with my son in Marietta,Georgia. When I was able to get out, my nephew drove me out to see the cars and to ride in one. I bought a gunmetal CRV LX, and I love it. It was actually a fun experience. Tyler and Trent were personable,informative , and helpful. I would recommend Dobbs to anyone shopping for a Honda ,and I would suggest they ask for either Tyler or Trent or both. I have finally gotten to drive the car, and it drives like a dream.

ktenn2013

27 de feb. de 2013

I was not expecting to purchase a minivan last week. I was still in the shopping phase. However, Terrence Wilkins changed my mind. His over-the-top customer service was the main reason I purchased the vehicle. He went out of his way to make sure I was happy with both the car and the price. The other members of the Dobbs team that I encountered were very friendly and customer-service oriented as well.

akarnes

23 de feb. de 2013

Terrance was friendly and did not make me feel rushed or pushed into buying my new Accord. Just the way a good salesman should be! :)

Robert Cole

22 de feb. de 2013

Found car on line called talked on phone closed deal next day.

jwmorrison

19 de feb. de 2013

Purchased a Honda CRV without the haggling. Friendly Staff.

MelissaKandel

1 de feb. de 2013

Larry was very helpful in assisting us in our new lease. I was impressed that he was very up-front about pricing and working out a deal. I love Hondas, so I want to love Honda dealers. In this case, I got exactly what I wanted - an honest dealer that was able to offer me a car I love at an ideal price.

Melissa

1 de feb. de 2013

We worked with salesperson Larry Murphey. Larry was very helpful in assisting us in our new lease. I was impressed that he was very up-front about pricing and working out a deal. I love Hondas, so I want to love Honda dealers. In this case, I got exactly what I wanted - an honest dealer that was able to offer me a car I love at an ideal price.

emwhite62

29 de ene. de 2013

In 40 years of car buying, I believe this to be my best experience with a dealer. Trent made the process fair and completely painless.

russ lutes

23 de ene. de 2013

Over all rating of the dealership and sales team and f&i. Manager 6 star! Should have joined the dobbs honda family years ago. Thanks again:-)

Dorissbrewer

26 de nov. de 2012

Trent and his manager Phillip were great to work with us on deciding just which car and price was best with us! Trent is very personable and you trust him immediately. He was honest and treated us fairly! He really was very knowledgeable about all the Odyessy vans!

cissy

25 de oct. de 2012

Trent is a really nice guy, and got several awards from Honda. We went to Walfchase Honda there before, and their manager even removed the lower price his staff offered to me one days ago, and marked 1000 higher. He even begged not to talk with him more. Comparing with them, you can get extremely good service here. All staffs have good service manner.

naisha

20 de jul. de 2012

My name is Naisha Tabron and I just purchased a used car from Dobbs HondaI'm a very happy customer and will recommend this dealership to anyone. I received great customer service and felt very welcomed. It was my pleasure doing business with you and I will be back to purchase another car from this dealership.

kilokight

14 de abr. de 2012

Because of the outstanding customer service in 2010 I was prompted to go back and revisit them. The customer service is still superior and I'm greatly pleased with my new 2012 Honda Accord. Their level of professionalism and care is very rare these days. SincerlyAlexander Kight

johnbeck76

1 de mar. de 2012

Best experience ever. We felt at ease and not rushed. The employees at Dobbs are very professional and hold their self to high standards. Couldn't ask for better customer service. We came all the way from Arkansas because of the politness and people skills Trent and all the staff have. We tried a dealership in Arkansas and they were not very friendly and made us feel very unconfortable. We would recommend anyone to Dobbs. Thanks for all your help.

camillejay81

23 de feb. de 2012

I'm very blessed and grateful to have met such extremely kind-hearted, hardworking, and knowledgeable group of individuals. My overall experience at Dobbs Honda was exceptional!!! First, Mrs Kim was very pleasant when I initially called to speak with Mrs. Debra Taylor and when I arrived Mrs. Kim was just the same. Smiling and being cordial with everyone!!!! Great customer service!! Mrs. Taylor stayed with me the entire time from start to finish!!!!! Mrs. Taylor, Mr. Hall and Mr. Miller were very well-educated about the car buying process. They offered other services that will benefit me in the long run. They all were very professional throughout the entire process!!!! I look forward to doing business with them for years to come. I feel everyone should pay Dobbs Honda on Covington Pike a visit; they'll leave there HAPPY!!!

jgng

2 de feb. de 2012

We could not have asked for a better experience when we bought our new Honda CRV. Debra Taylor was a blessing to work with as was the entire team. They worked to get us the lowest financing and best price. We had been to several Hinds dealers in Tennessee and Alabama and the difference with Dobbs Hinds was they were really interested in us getting the best car and the best price! Debra Taylor went over every detail of our car with us and made sure we understood everything. She is an exceptional salesperson!!! She really cares!!!! I would highly recommend Debra and the rest of the staff at Dobbs Hinds on Covington Pike!!

dbatzion

28 de ene. de 2012

I just purchased my fourth Honda from Dobbs Honda on Convington Pike in Memphis, TN. Let me start from the first time I purchased my car from Dobbs Honda. I just left one of their competitors because the sales people were directing their conversation to the gentleman at my side rather than the person purchasing the vehicle. This happened five times, including the GM of that particular dealership. I felt as if I didn't exist. So, I left and went to Dobbs Honda. The very first time I arrived the salesperson was kind and thoughtful. I explained what I just went through at their competitor's dealership. The salesperson assured me this would not happen at Dobbs Honda. He asked what I was looking for in a vehicle, including price to guarantee my car shopping experience was satisfactory. I purchased my first vehicle. This was the first time I had the pleasure to work with Phillip Hathcock and Mark Tushek. Trent Dorsey has handled my last two car purchases. Ms. Deborah Taylor also graciously assisted me in Trent's absence. It is from their excellent customer services that I became a loyal customer of Dobbs Honda on Covington Pike. Dobbs Honda is an effective and efficient team to bring the best customer service to their clients. I will not shop anywhere else, simply because I know I will have an excellent shopping experience and a vehicle that performs to my satisfaction. I truly enjoy the friendliest dealership in Memphis, TN. I can stop in anytime while I am having my car serviced by Dobbs Honda on Covington Pike for a chat. The entire team greats me with a smile, handshake, and a warm conversation. They have become like an extended family to me. These relationships are for a lifetime. My loyalty belongs to Dobbs Honda on Covington PIke.Thank you Phillip, Mark, Trent, Deborah, and Dobbs Honda on Covington Pike team for the years excellent customer service.