Mark ferguson

17 de ago. de 2015

I've purchased my second vehicle here because my first experience was fantastic and now my second experience is even better. The service the quality of the vehicle the way I was treated in every aspect that had to do with this purchase and upkeep will definitely buy my next truck probably within a year at AutoNation south Fort Worth. Big thanks to Donovan Chad the whole service team and AutoNation Ford

Virginia who loves her RED Mazda CX-5

15 de ago. de 2015

I just purchased a Mazda CX-5 from AutoNation Mazda. I had a wonderful salesman name Zach Matthews. He made buying my new car very nice. I love my new car. I really enjoy all the new safety features on this car. The car is so nice to drive and makes driving a joy! Thank you Zach.

Sara

15 de ago. de 2015

The staff was very helpful in regards to servicing my vehicle. They answered all my questions, and were friendly.

Sarah cooke

7 de ago. de 2015

I came in to buy my first car ever about a year and a half ago with no credit what so ever I've never had a credit card or anything. I was there from 1pm til about 11pm as these guys were busting their tails to help me as much as they could! They finally got me off the lot in a brand new car! Here I am a year and a half later and in a 5.0 15' I went back and got the best customer service I've ever experienced anywhere in my entire life!!! They tried so hard to help me out any way they could and while I was waiting I got the best comfortable home-y feeling they are amazing friendly people!! I love auto-nation ford off Bryant Irving their dealership is the BEST!!!! I would strongly recommend them to anyone who's ever wanted to buy/trade a car! I've never had better service and I will continue to use them even though I live further away because I've never been more satisfied!! Hands down best dealership ever!!! I'd like to point out three people who made my experience amazing which is Tim, Chad Mclain, and Gary Anderson. You guys are truly amazing! Thank you for everything!

Brett

17 de jul. de 2015

Kevin Larsen and all the service techs are great. Purchased my 09 F-150 here and still coming back for service when needed.

GQBOY

12 de jul. de 2015

I'm in the market for a new car for my wife who is 8+ months pregnant, so my wife and I drove out to Fort Worth from the Garland area after communicating with the Internet Sales Manager Andy Pham at Autonation Ford Fort Worth via email and telephone. The communication was great to start. Andy even went out of his way to promise us that he will give us a free tank of gas if he isn't able to find us a car that's within our budget or that suits our needs. Needless to say, that didn't happen. Andy literally had my wife and I chasing him around the parking lot looking for a car in the 100 degree Texas heat, did I mention my wife is 8+ months pregnant. Obviously I had my wife remain inside after the second trip into the parking lot. Andy kept insisting and tried to force us in buying a car that was above our budget and that didn't suit our needs. To make it short, after Andy realized that he wasn't successful in finding us what we need and liked. He literally abandoned us in the show room. We sat and waited to no avail. We walked out after sitting around for half an hour or more, and we have yet to receive a call from anyone. It's almost like we were never there. I have bought 7 cars over my years at different dealerships and this was the worst ever. My advise to the customer, do not fall for the slick and fast talking sales man who makes promises that they can't keep.

Ralph Carter

13 de jun. de 2015

The buying process was very easy! Geoff Amble was very friendly and courteous! The financing was also easy!

Tandi

12 de jun. de 2015

Really appreciated prompt, professional & courteous service (John B & Steve).And same for all the shuttle drivers.All put together, they impress me as being trustworthy & customer satisfaction oriented. Highly appreciated!For the first 12 months (May 2013-May 2014), I was happy all round with service & the work. But last year something changed. Hence the following "repetitive complaints":--Your "mechanics" leave deep scratch marks on the interior causing permanent damage on doors, floorboards, dash on passenger side & console... obvious work shoe sole marks! Also blackish brown greasy finger marks on interior (& exterior) of door on driver's side & grease spots on leather seats (especially driver's side). Greasy fingerprints on back windshield (miata hardtop convert). During one visit, they literally strewed my few belongings & mazda towing/emergency tools all over the trunk (they searched for abnormal noise I'd reported). At the end of one servicing, Steve requested they courtesy wash my auto. They delivered it streaked as if excess water had been wiped with a filthy rag. Was so disgusting I had to take it to be hand washed.Re customer waiting area: Television sound way too loud, especially while showing brain-numbing celebrity gossip type programs...I know it's personal. Would be nice though to watch "programs with substance".

Jim Poe

5 de jun. de 2015

One of my electric windows stopped working (at 102,00 miles) and I took it in for repairs. Apparently they were slammed in the service department so they rented a car for me from Enterprise. I returned the rental to the dealership and picked my car up the next afternoon. Not only had they repaired the window and serviced the transmission while they had the car and my vehicle had been washed! Great service! And Jose kept me informed of their progress periodically.

And12

30 de may. de 2015

Being a first time car buyer, I was originally not looking forward to the difficult experience I heard comes with car buying. I first visited the dealership in order to test drive a Mazda CX-5 touring to be sure this was the car that I wanted to pursue buying. The test drive was a relaxing and enjoyable experience. My salesman was friendly, personable, and very knowledgeable about all aspects of the vehicle. Upon beginning the process of discussing the price of the vehicle, my salesman worked hard on my behalf to get me the best price I could as well as presented me with many different financing options to get my monthly payments where I wanted them to be. The financing staff was a joy to work with and really maybe the experience as painless as possible with the amount of paperwork that is necessary for any car buying experience. Overall, I am very satisfied with my experience at this dealership!

Darrell

30 de may. de 2015

My wife purchased a new vehicle and she is very pleased.

Betty Foster

24 de abr. de 2015

Came in for routine oil change tire rotation on plans purchased with cat. Yesterday was the best experience I have had in four years!

Johnny

13 de mar. de 2015

We were treated very nice from the time we walked in the door. Our salesman (Chance Terry) was very informative about the car we got. Salesman (Gil) was very helpful also when Chance was busy. We are pleased with our dealings with Auto Nation.

Michael Smith

11 de mar. de 2015

I have had bad experiences before when you " seal the deal" then go into finance and meet the a$#%les of the trade. I was told I could 0.0% apr, and I did, passed on the gimmicks. I brought an extra thousand to put down to get zero percent and took it home with me! If you go to auto nation ford on Bryant Irving, ask for Chris Smith, he was my salesman, honest and straight forward! I have received several emails this first week of owning my new Ford from Chris just to see if I need any help understanding the electronics on the "my ford touch". He came to my house, 20 miles away to personally deliver 2 hubcaps that we didn't notice were missing the night we bought the car. Excellent customer service!

Ken Armstrong

7 de mar. de 2015

Donovan kept in contact with me for over 3 months and was very helpful through the car buying process.

Charlie Haggerton

25 de feb. de 2015

Gil Mclain and the whole sales department were great to deal with. Gil listened to what I was looking for and really went out of his way to make sure I got it.Dealing with them was one of the few times I have enjoyed buying a car.I would highly recommend them to buy from. I will be back in the future to purchase future cars from.

Darrell Williams

25 de feb. de 2015

I. believe buying my new Ford Mustang was by far the best buying experience I have ever had in buying a new car. AUTONATION has the best sales staff I have ever dealt with. They were very professional, courteous and very knowledgeable about the car.I would recommend AutoNation to anyone interested in buying a new car.

Debbie

25 de feb. de 2015

We knew what we were looking for and buying a car at this dealer was very smooth and easy

CX-5 owner

18 de feb. de 2015

Good customer service. Don't like car shopping but this was a good experience.

Vicki G.

18 de feb. de 2015

My experience with AutoNation Mazda was excellent, after unpleasant experiences elsewhere. Ben Sornat was outstanding to work with. He answered all of the questions that I wanted answered online before coming in, and there were no surprises once I got there. He was pleasant, knowledgeable, and, from my experience, a man of integrity.

Rhonda Crowdis Hardisty

13 de feb. de 2015

My husband and I decided on Monday morning that we needed to trade in my car. I did various searches on cars.com throughout the day and kept coming to the same conclusion, I needed a 2014 Mazda5 to meet all of my needs. After work I went to AutoNation Mazda of Fort Worth and found the exact vehicle they had listen online. By Tuesday afternoon the financing was finalized at the exact terms I requested and we drove home in my new car on Tuesday after work. Quick, simple and painless. Best car-buying experience ever!

MzzV

10 de feb. de 2015

everyone was super friendly and nice, and stood on their word, that i wasn't leaving there without a car. and i never thought it would be a NEW 2015 Fusion

Philly

6 de feb. de 2015

They were very accommodating and adjusted their service price to be more competitive to the local market.

Alicia Dunn

3 de feb. de 2015

Go see Andy Pham! He is great. Super friendly and very prompt. Decorations/building a bit outdated and the artifical plants could use some dusting but overall a great experience.

MMcGrath

3 de feb. de 2015

Great communication from my sales rep, Earnest! I told him what I wanted to make a trade and he made it happen. Will be back.

Don Adams

3 de feb. de 2015

Great sales person, all should be like him. All was better than just goog.

SHARON T.

31 de ene. de 2015

EVERYONE I DEALT WITH AT THIS DEALERSHIP WAS COURTEOUS AND HELPFUL. THEY MADE SURE THEY UNDERSTOOD WHAT I WAS LOOKING FOR IN A VEHICLE AND DID NOT PRESSURE ME IN ANY WAY. SETH WAS PARTICULARLY HELPFUL AND WENT ABOVE AND BEYOND TO FIND WHAT I WANTED.

Henry

23 de ene. de 2015

Recently I purchased a pre-owned car at this dealership and had the good fortune to meet an honest and sincere salesperson by the name of Tony Quintana. He made this car purchasing experience truly positive and pain free. Mr. Quintana is very professional and it was a pleasure conducting business with this outstanding young man. Believe me, I had just opposite experience at all the other dealerships I visited in the DFW area during my two week car search.

f. sigston

21 de ene. de 2015

Everything was on-line. Never saw anyone in person. My son picked up the car in dallas.

Spencer

20 de ene. de 2015

The whole process took about 3 hours but it was not bad.

Mellisa Vollmering

20 de ene. de 2015

We went in looking to trade in our vehicle for a used one. Due to our negative equity we did not qualify for financing. Our sales person called the next day with a new car (2014 Ford Edge) that he was able to get us in. He also followed through on some offers that he was under the impression that came with the car but didn't, however, he made sure we were accommodated.

Rachel

20 de ene. de 2015

Everything ran so smoothly! Couldn't have asked for a better experience!!

Jerome Surace

12 de ene. de 2015

Friendly service and convenient location. I have always gotten great customer care at this service center.

Rachel

5 de dic. de 2014

Chance treated me with great respect and thoroughly explained everything about the car. Gary in finance helped me find a great deal. Overall everyone was very pleasant and I love my new mazda!

Dan B.

4 de dic. de 2014

I recently purchased a 2015 Mazda 6 and the experience was painless and very straight forward. My salesperson, Benjamin Sornat, was extremely knowledgeable about the car and very easy to deal with. I was quoted a good price (in fact, the best quote out of four that I received) and was given a detailed breakdown of the total costs involved. They gave me a fair amount for my trade-in as well. Nobody tried to change anything on me during the deal and they were agreeable to the few extra requests that I made. The finance person I dealt with, David Carpenter, was also easy to work with. All in all, I had a painless buying experience and I can recommend AutoNation Mazda as a good place to buy a car. I also highly recommend Benjamin Sornat as someone who is very upfront to deal with and will listen to what you say and act upon it.

Bartly

1 de dic. de 2014

The clutch went out on my 2012 Ford Focus. I called Autonation of Fort Worth and they told me to bring it in and they'd get right on it. They did just that. It was under warranty and the part was very popular so they told me it may be as long as a week before they get the part in. They gave me a rental car at no cost to me. It's never good when your car breaks down, but it is good to go to a dealership for repairs and get an awesome customer service experience and expert service. Fixed in 3 days.

Gilmore

25 de nov. de 2014

Didn't purchase car was sold the day I was to test drive..was only I interested in one car

Reagan Heering

24 de sep. de 2014

The car purchasing experience was painless with Auto Nation of Fort Worth. My husband built the exact car I wanted online and the AutoNation salesman contacted us. We were able to come to the dealership and negotiate an amazing deal that day. My husband was very happy with the purchase and is planning to return to purchase a truck from them in the near future. Chris Smith was our salesman and he was fantastic throughout the entire process!

Andy Pham

23 de sep. de 2014

I really like the experience of shopping here. The dealer is patient and the price is suitable.

Tina Rogers

22 de sep. de 2014

I went to this dealership after sending out inquiries via internet. Chris Smith was the first person to call me back. He was very thorough in finding out my needs and wants. After speaking with him on the phone, he sent me information on vehicles I was interested in. I decided to go into the dealership the following day and I was very impressed with the friendly atmosphere and the knowledge he and the manager Tim shared with me. After answering my 50 million questions to my satisfaction, they located a vehicle for me right away. They not only found the perfect vehicle, they gave me a great price! The whole experience was actually fun! Sometimes buying a new car can be a long and arduous process. They used professionalism and a lot of humor to make this a great experience. I would definitely recommend these guys! Tina Rogers Fort Worth, TX

Jeff

20 de sep. de 2014

The salesman was nice and knew about the car he was trying to sell not like others that have no clue about cars. I bought a certified Mazda cx5 and the car it's in great condition but didn't come with owners manual and a second key. I'm still waiting for my second key and dealer hasn't contact me back.

s. fordley

17 de sep. de 2014

i went in to ask questions,because i didn't have my insurance money yet, and i drove out with a brand new madza 2. i love it and i love the experience i had at Autonation.

J. Mark Bumpas

17 de sep. de 2014

I have purchased many cars in my life and most of the time I drove away satisfied but not like I had received the best deal possible. This buying experience however was a complete departure from those past endeavors. I purchased a really nice pre-owned vehicle at ....here it comes....wait for it.....the lowest possible price conceivable. From the initial sales interaction through title and documentation signing, the entire experience was seamless and pleasant. Nicely Done Auto Nation. Thanks Chris. I will definitely be back !

Poppy

13 de sep. de 2014

Andy Pham did a great job. I'm in love with my new 2015 Fusion and will recommend my friends to go see him for all there vehicle needs. Thanks again.

KatieH

3 de sep. de 2014

Carolyn made my first car buying experience very easy. She was knowledgable, helpful, and speedy. Clive was also helpful. The day was long overall mostly from waiting for the finance department which is shared with the autonation ford next door. However when we got to finance, David Carpentar was our guy and he was hilarious. Part comedian part finance, great combination for the end of a long day. He was very knowledgable and helpful when it came to warranties and what not. I would definitely come here again. I went in expecting just to test drive and come back later but they gave me a great offer on my trade in and a great deal on my car so I couldnt walk away.

Tammy

19 de ago. de 2014

Stefano is a wonderful salesman. He is truly great. He answered all our questions and if he didn't know he went and found out quickly to provide the correct information. It was truly a pleasure dealing with everyone there. They were all gracious and courtesy and explained everything to our liking making sure they we understood it all. We have bought alot of cars in our lives but this was the best experience ever. My husband was so impressed with everything that i was amazed because he is hard to impress. If you need a vehicle i highly recommend Stefano. He deserves a raise for his great customer appreciation and service. We will definitely be back in the future to purchase another car when the need arises, Thank you so much for our new Mazda sport cx5 and again thank you Stefano for making this a wonderful experience for us.

Doug

17 de ago. de 2014

Having purchased many new cars over the years, this was my best new car buying experience yet. The AutoNation Mazda dealership was very nice and everyone at the dealership was professional and courteous. The salesperson, Stefano Contessa, was very professional. He found just the car we were looking for, explained everything we needed to know about the car and followed through on every step of the the buying process, as well as following up after the purchase. It was a pleasure working with him !

Retired woman

15 de ago. de 2014

Great experience, and actually enjoyed purchasing the Edge. Salesperson, Tony, very helpful showing me the new features - 12 years since my last purchase of a new car. Costco recommended this dealership and I was very pleased.

Ash

14 de ago. de 2014

Jason did such an amazing job! I am in love with my new Ford Edge and couldn't be more happy with the experience! Will definitely recommend Autonation Ford!

Alex S

13 de ago. de 2014

No pressure,very good sales person,friendly manager,not an intimidating dealership, excellent loan agent.a very good AMERICAN car at a reasonable price. Overall satisfied.

KEITH B

7 de ago. de 2014

CAROLYN WAS GREAT TO WORK WITH. IT WAS FUN AND FAST TIM ALSO WAS GREAT TO, ALL WAS FAST AND FUN THANKS AGAIN WILL I BUY THERE AGAIN ,

Zachary

5 de ago. de 2014

First off the customer service was great my salesperson was Chirs smith. He did everything great, picked me up from my house in the car that i wanted! From the time we met to the time i drove home it was a awesome experience. Chris made sure that the whole ordeal was as quick and as easy as possible. If i had any questions whatsoever he answered them. Through the whole time i was at the dealership i felt like i was the only person he cared about even though their were other customers (being helped by others). As some dealers make it all about sales this dealership made it all about customer service even after i bought the car, everything Chris promised me came true any questions i had he would answer even after a week after the sale. I found something wrong with the car fixed no questions asked. Chris also took time for me to get comfortable driving the car before i left the lot (first manual). Overall this dealership was the best in the DFW area speed, friendliness, and customer service. I would recommend this dealership to anyone that is looking for a new car and try to get Chris Smith as your salesman hes the best

ralphcreative

31 de jul. de 2014

We looked at multiple dealers and vehicles, and a local Nissan dealership had the deal we had chosen...with a Mazda 2 at AutoNation Fort Worth being a close second. Our AutoNation salesman, Stefano - helpful from the start but not overbearing at all - called and made us a great offer that allowed us to get a better-equipped car for a price we could handle. The entire experience was relaxed, unrushed and enjoyable, with Stefano clearly wanting our business and willing to work with us to make it happen to our satisfaction. Very happy with the new Mazda 2 and with AutoNation.

LJL

25 de jul. de 2014

I bought my Mazda Cx5 from Autonation in January. It has been great! Its a fun SUV, much nicer than the competitors. My salesman was helpful in getting me the color I wanted. They even threw in a free oil change the first time I needed one.

MIke

24 de jul. de 2014

The day we went in they were experiencing power outages, yet they managed to work around that and get us a great deal on a CX5.

Rodney

24 de jul. de 2014

I did my research online before shopping for a specific vehicle and found that AutoNation provided the best selection available at a reasonable price. Although I was disappointed in not finding the color vehicle I wanted I was very impressed with the professional service and courtesy I received while purchasing my Mazda6 from AutoNation. I have only had the car for two weeks now and I love the way it hugs the curves, has very good acceleration and is a very smooth ride. The best part about this vehicle is that it is very fuel efficient. I am still learning the new technological systems that come with the car, but I believe it is one of the best in the business. Mazda really hit a homerun for me. Thanks.

Brenda Wilson, Ebby Halliday Realtors

12 de jul. de 2014

The process overall was excellent. The financing took a little longer than expected but not their fault-power went out in the middle of the process and had to return the next day to complete the process. However; they gave me the car to drive home which allowed me to assure myself it was the vehicle I wanted. Everyone in the dealership was fantastic, especially my salesman-Greg! Recommend them completely 5 stars! My daughter, granddaughter and I have all bought new and used vehicles from them in the last three months-all with no problems.

First Time Car Buyer

4 de jul. de 2014

This location was very helpful and professional. Jason Applegate is an excellent sales rep and really tries his best to assist and make your car buying experience great! Highly recommended. .. Signed first time car buyer*

Lisa M

3 de jul. de 2014

Service was great in the garage, but the courtesy van driver did not clearly communicate he was leaving with passengers, and I was left behind.

Woods

25 de jun. de 2014

We bought our car in Nov. and have had great service. They found the car that I wanted and kept it in my price range. Yesterday we dropped in for our oil change and routine service and they got to it quickly, even though we didn't have an appointment.

JCM

14 de jun. de 2014

I had a great experience buying a pre-owned vehicle. The salesman was quick to respond to my online requests for more information and vehicle history details, while not trying to "sell me" on a new or higher-dollar pre-owned vehicle. Price negotiated was fair and quick, with no "wait it out" periods that I've experienced at other dealerships. I was very pleased with the experience and vehicle.

Steak

9 de jun. de 2014

Service was great, employees at vet friendly and helpful. Would come back here for all of my service needs.

Bishop

5 de jun. de 2014

Randy Koch made the process quick and efficient< I will be buying more cars from him at Autonation,

Ashleigh

5 de jun. de 2014

Excellent customer service from Carolyn Payne and Cleve Blair. They were both very professional, honest, knowledgable and they explained everything to the T especially with it being my first time car experience. They went above and beyond of what was expected to make sure I got the right vehicle at the right price. Im very happy with my Mazda CX5 and the service that I received! I would definitely recommend this dealership.

Todd

29 de may. de 2014

The salesmen I worked with at AutoNation, Zach and Stefano, were great. There was no pressure or rush to make a decision. I went back to them several times as I was looking around and test driving other vehicles. When I told them I wasn't ready to make a decision and was still looking, they were fine with that and just let me look and ask questions. When I was ready to talk numbers, there was little back and forth trying to make deals - we just got it done. This is my first Mazda and so far it's a great car for me.

JG

27 de may. de 2014

The sales lady was good in the beginning of the sale of the F250 but had some minor issues at the closing of the sale. The fiance department is a joke, very unprofessional music playing very loud while trying to conduct business, wait time for the paperwork to be processed took over 3 hours for a cash deal plus they had the money 3 days in advance so one would think they would have the paperwork ready when I arrive, guess again no one had a clue what was going on in that department hence the delay. Also very pushy on the extra services they want you to buy. And to top it all off I had to deal with 3 of the fiance people and none of them had a clue what was going on. Plus had to go back to the dealership to finish the original deal because they forgot to get one of the extra's done on the truck before I picked it up. Overall, the sales team is ok, minor issues she got them worked out but the fiance department I would strongly not use them again, I can't imagine if i had to use them for financing! Thanks JG

Disgruntled

7 de abr. de 2014

I stopped by the service department at Autonation Ford on Bryant Irvin in Fort Worth. I wanted my transmission fluid checked because I had just recently bought the used 2009 truck. The transmission must be checked from below while on a lift. The service manager came out and didn't understand. He said there must be a dipstick and to pop the hood. I obliged him. He called another guy over and both of them looked around under there for a dipstick. I told them the dipstick was a little short one down below. Then he asked me how many miles I had on it (99000) and started trying to sell me a transmission flush job, even though my owner's manual says it doesn't need a flush until 150000 miles. I left, because apparently these guys don't know what they're doing.

CandWDiva and KLuv

26 de ene. de 2014

Just finished buying our third Mazda from this dealership. I bought my first Mazda 6 in 2010, and I got my second one (2014) a week before Christmas. Then we just (today) bought my husband a Mazda 3! Obviously, we have had great experiences here. The maintenance department is great to work with, as well. I've never had to wait past the expected completion time. Very professional, friendly and helpful. I wouldn't hesitate to recommend them to friends and family. Benjamin Sornat has helped us the last two times. He's awesome!

Tammy Blythe

26 de nov. de 2013

Superfast and easy transaction. Bought there before and they didn't disappoint this time either. As long as we are in Texas, we'll buy there :) No stress or pressure!

Doc Pain

6 de nov. de 2013

My wife and I showed up looking to test drive a used vehicle that was advertised on the website. It was not there, but was out for a "test drive." This did not surprise me. However, the entire time we were there, it never returned. Now, I wonder..... We were looking at a Tacoma -- a small-sized pickup. While we waited, we test-drove a 2013 F150 -- a full-sized pickup. We fell in love with the F150 and in the end, we purchased it. With the rebates that were available, the final purchase price of the new F150 was comparable to that of a used Tacoma. Bobby Milligan was the used car salesman that waited on us. He flowed easily from the used car lot to the new car lot. I had questions about rebates and financing and when we returned from the test drive, he had those questions answered. When we decided to pursue the purchase of the vehicle, we were escorted to the main showroom where we filled out credit paperwork and were introduced to a finance department representative. Word came back that we qualified (not real surprised), and then we waited. And we waited, and waited, and waited. We showed up on a Saturday at 4pm. By 5:30pm we were ready to sign the paperwork. IT WAS 8:00 PM BEFORE we were able to go into someone's office to close the deal. If it wasn't raining, and if we weren't so settled on the F150, WE WOULD HAVE WALKED. IT WAS 2 1/2 HOURS WE WAITED. THEY WEREN'T THAT BUSY. UNACCEPTABLE!! We were finally introduced to David Carpenter, a different finance department representative than the first one we talked to, and then things sailed from there. That part of the process was painless and smooth. We showed up on a Saturday at 4pm. We left that same Saturday a little after 9pm. Everything was smooth, painless, and what I would expect, EXCEPT for the delay.

Cherabe

30 de oct. de 2013

Great Service from and I love my car! My salesman Ben has continued to the as helpful after the sale as he was before.

Mazda fan

25 de oct. de 2013

Best possible price, great trade in allowance - The entire process was smooth.

paramed22

25 de oct. de 2013

professional, knowledgeable, friendly, helpful....only some of the words to describe the staff. Leased a new vehicle, couldn't have been faster, easier, or smoother. They have a customer for life

Julio. A

23 de oct. de 2013

Absolutely the best place to buy a vehicle , this dealership went above and beyond to get me in the vehicle I wanted. Tony Quintana was my salesman and did an amazing job. His knowledge of vehicles is second to none. Couldn't have been more pleased with process that I went threw.

R. Navarro

20 de oct. de 2013

Spoke with the email sales department with salesman Tony. Initially the email correspondence was prompt and professional. I received a reasonable quote for the truck I was looking for. I made the mistake of going into the dealership on a Saturday nearly an hour until they closed. I figured since I already had the quote on the vehicle I preferred, that the buying process would be abbreviated. When I arrived I was told the truck the I received my quote on was sold,"this morning". So I asked about a similar vehicle, since I knew I wanted a truck, and we all know Ford has a huge selection. Tony pulled a truck out and I was given an extremely brief preview of the vehicle. I went to the office to start the price negotiation. I explained that all I wanted was the right vehicle for the right price. As I was asking about rebates and negotiating the cash price of the vehicle, Tony started to ask me about what my monthly payments need to be, I was planning on paying cash for the vehicle. As I continued to ask about what kind of price reductions could be made, Tony basically demanded to know what my monthly payments needed to be. At this point Tony became frustrated and his seamen or and overall attitude was absolutely unprofessional. from what I can gather Tony was a young novice salesman and maybe he was trying to rush a deal with me. This is not what I expected from an Autonation dealership, I understand that throughout the price negotiations that it can be frustrating for the salesman who wants to make the best deal for the profit of his business, but this can be done with a consistent professional demeanor. When I told Tony the deal was off and I wanted to speak with his manager, his response was,"you want to talk to him, you go get him". Tony appeared to be physically upset and would not tell me where his manger even was. I spoke with the managers and expressed my feelings of discontent with the service provided by Tony. The manger expressed his disappointment and apologized and attempted to introduce me to another salesman. I declined the offer due to the disappointment I had. The reason I attempted to deal with the Internet sales team was to save time. From what I can gather this ford dealership places there subpar or inexperienced salesman into the Internet sales section. I was looking forward to buying a car that night from auto nation ford on Bryant Irvin, but unfortunately I was unable to make that deal. Save yourself some time and shop somewhere else.

Jeff

16 de oct. de 2013

Ben Sornat did a great job. People should buy cars from bankston and Ben

justin

14 de sep. de 2013

I purchased the 2013 mazda 3 i touring hatchback at 2,000 dollars below dealer invoice and received more for my trade in than i would have received anywhere else unless i had sold it myself. Jason applegate, ben garcia, and sam santana were willing to give me an exceptional deal while providing great customer service. In fact, i received better service from these guys than i did an acquaintance of mine at stadium auto in arlington!! I was very surprised and super pleased with the entire process at autonation mazda. I will visit this dealer first anytime i am in the market for a vehicle!

Carwell (A Very Satisfied Customer)

2 de sep. de 2013

I recently had a BAD experience from a well known dealership in the DFW Metroplex (Vandergrift Honda). They tried to sell me a used vehicle they knew the transmission needed repairing. I test drove the vehicle on Thursday. They agreed to fix some minor problems I requested. I also noticed the check engine light was on. I ask if they would check that out as well. They agreed and said the vehicle would be ready the following morning. On Friday I met with salesman in the finance office. After we finished the paper work, he said he was going to get the vehicle. After about 45 minutes, he returned and said the vehicle would not be ready until Monday at the earliest. That's where my troubles began. I requested to speak with the manager. After about 10 minutes with him, I ask to speak with the shop foreman. He said he could not tell me what the problem was but he could probably have it fixed by Saturday. I agreed to wait. I showed up Saturday and was told there were several cars ahead of me and they had not been able to get to mine but they would sure to have it ready by Monday. I knew then they were stalling. It was something wrong with the vehicle they were not telling me. I decided then that I no longer wanted the vehicle. I ask the manager if he would refund my money that I no longer wanted to do business with them. He then tried to sell me another vehicle. I told him I just wanted my money. That's when things almost got out of hand. First he told me it would take up to two days for them to return my money. Not happening. Then he told me since I test drove the vehicle off their lot they were not obligated to give me a refund. Now it's not going well. Then he said the safe was locked and they couldn't get into it. After about three hours, they finally gave me back my cashiers check. A later learned the vehicle needed $2,600 worth of work on the transmission. On Sunday I called AutoNation Ford (Bryant Irvin) around 7:30pm. I spoke with a salesperson who advised they were closing in about 30 minutes but they would stay if I wanted to come in and look at a vehicle. I advised I lived about 20 to 25 minutes away. They said it was ok. I told them I would wait until tomorrow but I wanted to know if the three vehicles I looked at were still available. They looked them up and advised they were still there. The next day we met and I did buy one of the vehicle. After financing, I was told to take it home and make a list of what I wanted fixed. After three days I took it back with the list. They took the vehicle and repaired everything on the list and said if I wasn't satisfied, bring it back. I would personally thank salesperson (Giselle Espinosa) who was willing to stay past her working hours to help me. I would also like to thank Auto Nation Ford for keeping their promise to repair what I requested. They made buying a vehicle a pleasant experience for a change.

Marcy

11 de jul. de 2013

Excellent service. They found the Mustang I was looking for and made the purchase easy. Great customer service and personal attention. Arlene went above and beyond my expectations.

BMcCollum

3 de jul. de 2013

We contacted James Miller on the Saturday of Memorial Day about a F250 on the website, he stated that he thought it had sold but would call me back later that afternoon and let me know for sure. I never received a call so I called on Monday to see if it was still available or if they had anything else that we would be interested in. The truck was available and I told him that I was going to have a coworker come by and take a look at it since we lived 375 miles away. We decided to purchase the vehicle and did the approval process over the phone. James worked really hard for us to get the best deal we could on it. My husband was told that he would have to be there within 24 hours of the deal being made and that we could not put a deposit to hold it until the weekend. So, he rushed down on a Wednesday to get it, another dealership was trying to leave with it while he was signing the paperwork ( that took much longer than it should have). After he left he realized that he forgot his garage and gate opener in the truck that we traded in he had me call James and ask to send them to us. James agreed and said he was taking them to shipping that day. We called a week later and he assured us that they had been sent to us. We called two weeks later and he went to shipping and they had not been shipped, he then told us that he would personally send them himself. Three weeks after the first call I call again and speak to a manager because James will not return any calls, this manager goes to find the remotes and they were still sitting on his desk. We finally received the remotes three days later. Now, after over a month of having the truck we still do not have tags because they continue to mess up. The first check was issued to our revenue department for the incorrect amount and the second check was sent to the incorrect address. After speaking to them about these issues they tell us that they will issue us a new temp tag until they can get it sorted out. We are at this point almost 45 days out! Still never a return call from James at the dealership, only voicemail, it seems that once he gets his money he could care less about the customer after the sale. He bugged my husband for a couple of weeks for us to put a review on cars.com, so thats what were doing. Buyer beware! Car shop at another location if you can!

LLL

30 de jun. de 2013

I had seen a Jeep that fit my needs a couple of months ago, but called too late and it was already sold. The sales associated took down my information and said they would keep an eye out for a similar one and call me when one was available. Last week I received the call and was excited that one just like I wanted had finally turned up. I was told the vehicle had just been taken in as a trade and was not ready for me to look at it. It had to be processed, and there were 2-3 cars ahead of it, so it would be a couple of days. The next day I received another call asking if I would be financing or paying cash, so I assumed I was first in line for the Jeep. I had seen it already posted online and expressed my concern that someone else would purchase it before I had a chance to look at it. I was assured that no one could buy it before it had been processed. I filled out the online contact form just to make sure they knew I was really serious about this Jeep. The next morning I got a phone call that the Jeep was sold, someone had put a $500 deposit on it. Had I known that was the procedure I would have been happy to put my $500 down first. Needless to say, I will not be purchasing a vehicle from AutoNation. It would be one thing to never have known about the Jeep and not gotten it, but to have THEM call ME about it, and sell it out from under me is not good business.

Brad S

28 de jun. de 2013

Arlene Kress did a great job of setting the deal up. We did it all via email since I was 250 miles away. We drove in on a Wednesday afternoon and loved the Ford Expedition she had for us. I wish the process of us driving away could have been a little quicker (we spent 4 hours driving to the dealership, and another 4.5 hours getting the deal done) since we had done most of the deal online but it was no fault of Arlene's. She made us comfortable while we waited.

Tgirl

12 de jun. de 2013

I bought my first car from Ben Sornat !!! Not only did he exceed my expectations, but went above and beyond to get me financed for my very first car!! He did not throw any unexpected punches, but made my car buying experience Fabulous.. I'm so happy with my new car and will be back to get another one in the near future...

Adam C

12 de jun. de 2013

I pre-ordered my 2013 Ford Fusion Hybrid here based on their offer on my trade in. Trade in process was quick and fair, in my opinion. The salesman, Bobby Milligan, was very up front and honest and was great to deal with. He even sent me a picture of my new car on the truck as soon as it came in because he knew i had been waiting a long time for it. It took about two and a half months longer than advertised to get to the dealership, but they still have me their originally promised trade in price without any haggling, even though it was no fault of their own. They made me a very happy customer!

Danielle C

28 de may. de 2013

A few weeks ago I left a comment about AutoNation Fort Worth, for some reason I can not find that comment to update it. So I am writing a new review. My Husband and I purchased a new truck from AutoNation of Ft. Worth. We had quite a few issues with getting calls returned and a lot of broken promises. Once the GM Mr. Kelley Farley (SP?) got news of our situation he took immediate action in doing any and everything he could to make things right for us. He personally saw to it the issues we were having were solved, no questions asked, no excuses, just results. Mr. Farley went as far as to take care of some personal things for us also for the trouble we experienced. We did get an amazing deal on our new pick up truck and the sales staff was always friendly. I can now proudly say that we will continue purchasing our vehicles from AutoNation Ford of Fort Worth. This is truly one dealership that strives to take care of their customers! Thanks again for getting everything taken care of for us, and we love our new pick up truck!

Brad H

14 de may. de 2013

My wife and I had tried multiple Ford Dealerships and found them to be pushy and confrontational. Not the case with Autonation! I recommend both the Frisco (Dennis) and Fort Worth (Tonya) Locations. Fort Worth is the place we decided to purchase our new Ford Fusion Hybrid. They were friendly and welcoming and seemed like they really wanted our business. We felt little pressure during our buying process, both because we had previously walked out of other dealerships, and because we felt little pressure from the sales team. The staff was knowledgeable about the vehicles. I also enjoyed the the post buying support that the dealership provided. When we traded in our car, they broke down the retail value and the deductions they took off to get us the final trade in value. No other dealership did this, and it was interesting to see this information. I would recommend this dealership to anyone interested in a Ford Vehicle.

Venus Emerson

9 de may. de 2013

Arlene Kress and Bobby Milligan are very professional and made my buying experience very pleasant.

Retired teacher

24 de abr. de 2013

After researching the model I wanted, I went to the dealership with a "number" in mind and expecting the obligatory haggling process. Their first offer was slightly UNDER my number! No haggling necessary. The salesman, Jason, and Tonya in finance, made the whole process as pleasant and unstressful as possible.

CDYates

24 de abr. de 2013

I just bought a new Ford F-150 Limited and the only reason I chose to buy at AutoNation, formally Bankston was because of my wife's relationship with Tonya Johnson. This is our second vehicle purchase from Tonya and her professionalism, knowledge, outgoing personality and persistence to find what I wanted was very much appreciated. I never felt pressured and my buying experience met my expectations. The General Manager was also very professional and took the time to make me feel like a valued customer. Gary Anderson, Finance Mngr. was very customer service oriented and made me feel welcome and valued. Bottom line, I got the truck I wanted and a big thank you goes out to the sales team at AutoNation!

RadNitroMan

30 de mar. de 2013

I have been looking for a Jeep Grand Cherokee for a year. I had some very specific ideas about what I wanted. I found the model I had been looking for at Autonation Mazda in Ft Worth, at a great price. The buying process was fairly typical. Tonya in finance was very helpful and got us a great rate. This is the 3rd car we have bought from an Autonation/Bankston location. May be a while, but would return.

tm

26 de mar. de 2013

Bobby helped me to find the car that would meet my families needs. I have a Ford Sports Track, so I felt very good about buying another explorer. We were able to get the car we wanted and keep it within our budget.

BigMac3

20 de mar. de 2013

While this is somewhat late it still applies. I purchased a 2013 Mustang GT early in February 2013. I actually started at AutoNation Ford-Burleson. While getting the oil changed in my 2011 Mustang I purused the lot for the 2013 models. They had several marked with great deals on pricing but did not have one that fit my needs. I then called Ben Garcia at AutoNation Ford Bryan-Irvin. He sold me my last two Fords at Burleson and had since moved to the Bryan-Irvin location. Ben told me that there were several on his lot an to come see him. Ben was now the Internet Manager so when I arrived he set me up with Bobby Milligan. After the initial chatting Bobby took me out and showed me several cars. I was very particular but we did find one that I liked and I took it for a test drive. That sold me. I currently owned a Taurus and the afore mentioned Mustang. Before arriving I had already decided that I wanted to trade my Taurus and become a two-Mustang owner. After letting them drive my car Bobby worked up an initial deal. As it always seems to go, your car is worth less than you think and theirs is worth more. That's just the game we have to play. I asked Bobby to give me the same deal they were advertizing at the Burleson store. After checking with management and reworking the numbers we came to an agreement. We shook hands and I was off to the Business office. After sitting in the waiting room for what I thought was a bit long watching TV, I met Mr. Anderson. When I asked what took so long, he told me that he had successfully found a bank that gave me a 2-point better deal on the financing than I had originally been told. That made up for any delay I had experienced and I left happy. While doing the paperwork, Bobby had th car cleaaned and parked next to my trade-in so I could transfer all my stuff from one to the other. He asked about the spare key for my trade. I told him that I could bring it back by in a couple of days. Two days later I came back to turn in my spare key. Bobby was off the afternoon but I was met by Jason Applegate. Jason said he would see to it that Bobby got the key and he asked if he could top off my tank for making the trip back out. That was totally unexpected and I accepted happily. A few days later, I again returned to have Bobby install my license plates while I sat in the showroom and had a nice chat with Mr. Anderson. This dealership will be the starting point (and I am sure the finishing point) for my next automobile purchase for sure.

Cathy & David Skinner

18 de mar. de 2013

Carolyn Payne and David Carpenter. We just want to let you know that we appreciate both of you for your professionalism and kindness, making our recent new automobile purchase a delightful event. That is not usually the case when one has to go through the various hassles at other dealerships while trying to get a good deal. We feel like we were treated with respect and Carolyn was very knowledgeable and actually listened when we discussed our needs and desires in a new automobile, leading us to the vehicle that fit our needs to a T. She went beyond what was expected to make sure we got exactly the right vehicle at the right price. David, as the Finance manager, you were outstanding in explaining all the options available and getting us a really great payment plan that fit into our budget. AutoNation has a great dealership here in Fort Worth and both Carolyn and David are assets that make this a great place to do business. We wont hesitate at all in recommending AutoNation as THE PLACE to buy a vehicle. Thank you for the great buying experience.

Xela Z

13 de mar. de 2013

This is my fifth car from Bankston/Autonation. I love my sales team! If you are looking for a non stressful, non pressured car buying experince, this is definitely the place. I will admit that I am a creature of habit, and I dont mind driving some distance for quality service and the people. Let me definitely recommend Kenneth Brown. My last two cars were purchased from him and it is ALWAYS a fun experience. Listen, nobody has time for bull and this is one place where you are not going to get bombarded with it. Love Kenneth, love David, love this place period. I am so happy with my car!

SarahP

1 de mar. de 2013

I just bought a new car and the only reason I chose to buy at AutoNation, formally Bankston was because of Tonya Johnson. Her professionalism and knowledge was very much appreciated. I never felt pressured and my experience exceeded all my expectations! Bobby Milligan was also very helpful and professional. Everyone from the General Manager, Robert, to David Carpenter in Finance was very customer service oriented and enabled my to get the car of my dreams!! Thank you everyone at AutoNation!!

Nick

27 de feb. de 2013

I originally walked in to pass some time by looking at cars. I instantly was greeted with kindness and respect for my hesitancy, to immediately throw money into a new vehicle. The staff took time to find me the best deal in the area. I highly recommend using AutoNation Ford Mazda in Fort Worth!

John R.

21 de feb. de 2013

The best time I ever had buying a car , staff was great and James Miller was great to work with . The entire staff there went above and beyond . I will buy every vehicle from them .

BETRAYED

2 de ene. de 2013

I RECENTLY BOUGHT A SLIGHTLY USED AUTO 4 MONTHS PRIOR TO RETURNING TO THIS CAR DEALERSHIP EXPLAINING I HAD A BACK INJURY AND NEEDED A TALLER VEHICLE. I EXPLAINED I HAD A FRIEND THAT WANTED MY SMALL SPORTS CAR AND WOULD TAKE THE SAME PAYMENTS I HAD AND SHE (CAROLYN PAYNE)PROCEEDED TO SHOW ME NEW FORD ESCAPES AND SAID IT WOULD BE A GOOD DEAL WITH THE CASH BACK INCENTIVES. SHE THEN PROCEEDED TO CALL MY FRIEND AND HAVE HIM COME LATER AND TALKED HIM IN TO BUYING A NEW VEHICLE !!!!! SHE BEGAN TEXTING ME SAYING HE WAS BUYING MY VEHICLE AND WE COULD MATCH EACH OTHER!!!! WHEN I CAME BACK TO SEE WHAT MY PAYMENTS WOULD BE SHE EXPLAINED I WOULD BE UPSIDE DOWN AND SHE COULDNT HELP ME OUT!!!SHE IS THE REASON PEOPLE HAVE SHADY MINDED PERCEPTION OF CAR DEALERS AND I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANY ONE I CARE ABOUT . BETRAYED!!!!!!!!!!!!!!

Mazda owner

31 de dic. de 2012

I called and made an apt for my auto to have oil and filter change and when I arrived at my apt time they said it would be a two hour waite . So of course I had to look at other autos and finally they called and said my car was ready 2 1/2 hours later and it was not washed or anything special like I have been a customed to at other mazda dealerships. If your wanting special treatment with you and your auto Dont take it Here!!!!!!!!!!!

Rusty

15 de ago. de 2012

Terrible Service / they do not perform the work you pay for, absolutely lousy . Never Will Return

Eddie

30 de jul. de 2012

Shopping for the right mustang was tough but finally found the perfect one at Bankston ford in fort worth Texas. Everyone from Bankston ford was very helpful the purchase went through very smoothly and they were very respectful and always helped me with any question I had. I want to Thank Tonya and David from Bankston Ford they were very nice people and I couldn't have asked for a better experience. I am very happy with my new 2013 mustang. Thanks guys!

nnnnn

31 de dic. de 2011

We know all the cliches about used car salesmen. James at Bankston-Ford (used cars) is heads and tails above all the comments. And, in addition, I love the 3 day return policy offered by Bankston. What a really cool experience. we will buy Bankston again.