Lezlee L.

3 de feb. de 2016

I leased my first car back in 1993, shortly after graduating from college. Since then, I've leased many different cars from many different car makers and dealerships. In all the years of working with different dealerships and sales people, I would have to say that Slava and Chey are the most memorable individuals I've leased a car from. Both come across genuine, likeable and attentive to the needs of the customer. They also know what they're doing (for the customer and the business). They're keepers. Audi is lucky to have them representing the company.

Fshuayto1

31 de ene. de 2016

My family has been going to Farmington Hills Suburban for all our vehicle needs.. Leases and sales. The sales representatives are knowledgable and are always friendly and remember us by name every time we visit. The personal touch really adds a welcoming feel. The great thing about Suburban Farmington Hills is that it's a one stop shop for all price points and needs. We have leases from Nissan, Mazda, Audi, and a bought a used car from VW all from one place! This is my 3rd lease in a row from them. 8 year customer...And counting!

Wick

22 de ene. de 2016

I had a fantastic experience purchasing a barely used Audi Q5. Chris was very attentive and patient explaining how the car worked. The car was professionally cleaned and in the show room ready for me when I picked up the car. The entire process of Chris finding the car and completing the paperwork was only four days. I wIll definitely return to this dealership for my next purchase.

spayton88

5 de ene. de 2016

Marc was a great salesperson. Very concerned and attentive to my needs. He got me a great deal and went above and beyond to make sure my purchase was easy and what care package plan I should add. I will highly recommend him.

AudiEd

28 de dic. de 2015

Our Salesman Marc Golden was great to work with. He gave us one of the best experience in buying our first Audi. He was straight forward and never miss led us unlike some of the other dealers. The rest of the staff was also great to be around. The facility was also very nice. I would highly recommend Audi of Farmington Hills and especially Marc Golden as your salesman!

dpatel

5 de dic. de 2015

Initially I took the car to Suburban Farmington Hills Audi and met Brian Strolk, a Service Consultant, as per his advice the oil in the car was topped off at the dealership without any repair work, just to reconfirm the oil consumption issue. Since the problem persisted, I dropped the car at Suburban Farmington Hills Audi dealership for resolving the oil consumption issue. Audi dealership first agreed to repair the car under the oil consumption warranty program and kept the car in the shop for two days but to my surprise, the car was not repaired and I was told that dealership cannot proceed with oil consumption issue prior to correcting the fault and leak from main seal. Dealership claimed that they have opened the plastic covering underneath the engine and they have seen leakage stains on the pan cover. Later on, during inspection of pan cover in our presence showed no sign of any oil stain on the pan cover. We were shocked to learn about false information given to us by the dealership. Instead of resolving under warranty oil consumption issue, Audi dealership gave us estimated 10 hours repair work cost of $2,200 for replacement of rear main seal. When we denied repair work, Suburban Farmington Hill Audi charged us $152.99 for diagnostic charge for doing nothing but to keep the car for 2 full business days in the workshop without verifying the oil leakage symptoms on cover of plastic covering pan which is located underneath the engine. Because when we asked him to show us the oil leakage, he lifted the car up and removed the pan that showed no sign of any oil drop or leakage. Visually plastic cover did not show any oil stain; the rear engine main seal did not show any apparent oil leakage or stains. As layman, we were not convinced with any theory of oil leakage so we visited a reliable and experienced automobile mechanic who also confirmed no oil leakage. Local private mechanic kept the car running for half an hour just to see if any oil leakage is present. Mechanic removed the cover pan for inspection of rear main engine seal leakage in our presence, we found dry masking tape and several dry leafs proving the plastic covering was not even removed by Suburban Farmington Hills Audi. Had Suburban Farmington Hills Audi removed the plastic covering during prior inspection, those leaves and dry masking tape would have not been present when they remove the pan cover at the time of so called dealership inspection/diagnostics. Even though they have not opened the pan cover, they charged us $152.99 for diagnostic inspection. I want to make specific mention that our experienced with Suburban Farmington Hills Audi was horrible. The dealership was not customer friendly. The service manager, Idris Sherrod was very rude and he insulted and humiliated us when we asked for more details about the oil leakage. When we asked him to show us the oil leakage, he lifted the car up and removed the plastic cover plate for inspection. We noticed that plastic cover was completely dry showing no oil leakage or oil stain. That proved that he was lying before when he told us that dealership found oil stains on the plastic cover. Since he proved himself wrong, he became angry, started yelling to us and loudly told us to get out of the premises. He took the car off the ramp and insulted us. He also humiliated us and told us not to come back for any sort of repair work. His totally unprofessional behavior was shocking and disgusting. We never expected such a bad treatment from well-known and reputed Audi company. Suburban Farmington Hills Audi service center engaged in shameful practices toward customers and Service Manager, Idris Sherrod was so vicious he exclaimed with rage by telling us to get out of my shop and dont come back here. The service manager arrogantly insulted us. I never in my life had seen such apathy from a company towards a customer. I am being defrauded and I want some resolution in this matter.

Roger

29 de nov. de 2015

In over 40 years of buying/driving, Audi Farmington has consistently been the best dealership I've dealt with. Would highly recommend them to anyone.

Is26

23 de nov. de 2015

I took 4 times my car and they still not fixing the problem Especially IDRIS SHERROD it will make you buy wrong parts and miss diagnosis.. After I left the dealer same problem came back on my car while he make spend $2300 ..I reach Audi of North America to follow a complain and he totally lie .. Stay away from Audi service of Farmington hills

Anthony P

14 de oct. de 2015

I experienced a very courteous, thorough and professional service visit in a very comfortable environment. I was welcomed as soon as my car came into the garage. The area was spotless and the process was seamless.

JamesW

10 de oct. de 2015

Just purchased my second Audi Q5 from Suburban Audi of Farmington Hills. The buying experience was extremely professional without the stereotypical high-pressure sales tactics. The salesperson, Jay Davis, was professional and courteous. The sales manager, Che Shaydock was extremely supportive to help Jay and I secure the car I wanted at a fair price. The Financial Services Manager, Dennis Wagnitz, was helpful in supporting multiple changes to the purchase agreement.

Love my audi,doctor

26 de sep. de 2015

My experience with the Suburban AUDI dealership was very good in particular the salesman I work with was excellent . he was very thorough and knowledgeable . he answered all my questions with no hesitation . He gave me all the confidence I needed to purchase my A6! His grade is A+ !!

Annaleisa

17 de ago. de 2015

My 5,000 mile check up was done in 55 minutes, 30 minutes less than was estimated. The service department personnel began on time, treated me respectfully and in a friendly fashion. Check out was quick and pleasant. I recommend this dealership for new purchases and sales.

S.C.B.

15 de ago. de 2015

Audi of Farmington Hills has a courteous, attentive and friendly staff before, during and after the purchase. Great follow-up to ensure the customer is satisfied. Sales personnel are friendly looking to meet your needs not just make a sale. Service staff listens to your needs and assists to have your car scheduled at your convenience.

Amjones

13 de ago. de 2015

My experience with my sales person by the name of Chris Pugh, was awesome! I knew what vehicle I was interested in but he took the time to explain all the bells and whistles it had to offer. He's very knowledgeable and was very professional. A few days after taking the vehicle home, Pugh called to see how I was enjoying my Audi and to let me know if I had any questions don't hesitate to call him. I'm a very satisfied customer!

Hugh1

12 de ago. de 2015

Was able to get me in on short notice. Was very courteous. Done sooner than expected. Received a summary of work over the phone and again on pick up. Car was washed.

kclay

21 de jul. de 2015

I went into the Audi dealer specific to obtain more info and pricing on the Q5. I was looking to get out of my lease early, I was greeted and assisted right away, without an appointment scheduled. Christopher Pugh was awesome, informative, honest and ready, and willing to help. I did not purchase however I highly recommend Chris and this dealer for anyone seriously looking to buy/lease!

Richard

2 de jul. de 2015

I've purchased 3 vehicles from this dealer and have been super impressed with virtually every contact with their Service Dept. They're a delight to deal with and I will probably purchase my next car there too.

Bryant Rude

25 de jun. de 2015

Slava always answered e-mails and phone calls promptly. She truly reinforced our purchasing decision and we are left with no buyer's remorse. Her passion and confidence for the Audi brand shined, and it made us much more excited about our new vehicle as first time Audi purchasers. The time in the Finance office was amazing, no high-pressure sales tactics or complications. In and out in ~10 minutes, and was the best experience I have ever had going through the usually daunting process of meeting with the Finance Manager.The dealership itself is spacious and comfortable. It has a relaxing atmosphere and all of the sales staff is personable and helpful.

audia5

30 de may. de 2015

Sold me an amazing car, was a pleasure doing business with the excellent salesman Christopher Pugh. I would highly recommend him to all my friends.

Joe+Sue Blizzard

27 de may. de 2015

We bought our Audi A5 here, and have it serviced there. The team is very professional and responsive. They pay attention to what you want to know and have done on your vehicle, and keep you in the loop about the progress. Everybody is very attentive and friendly and competent. Can highly recommend this dealer.

SashaB

21 de may. de 2015

Christopher Pugh was a pleasure to work with. He was not an aggressive consultant, which can be a turn off. He was always polite, patient, and attentive to my needs. I had done my research before coming to the dealership, but Mr. Pugh's knowledge and endorsement of the Audi heightened my interest. The process was very smooth, and Chris kept the lines of communication open from beginning to end. I must also add that his colleagues including the finance managers were also extremely pleasant. I would recommend anyone who is interested in purchasing a car in the Audi/VW family to visit this dealership.

RS5guy

8 de may. de 2015

From the moment I arrive at Suburban Audi I know my decision to buy Audi was the right one. And, I Feel very fortunate to work with someone of the caliber of Christopher Pugh. His proactive approach to making sure everything has been done correctly and thoroughly is refreshing to say the least!

audi a4

14 de abr. de 2015

I scheduled 5000 mile service for my brand new car. They did tire rotation too. They did not bother to check the tire pressure. The font tires had more pressure than back.they Attempt to clean the inside of the car after the exterior was washed. I got sand allover front seats, cup holders and dash board. They seat in the car with dirty boots. The plastic caver on the door is full of rusty oil dirt from their work boots. When I break on the hway my car is breaking very bad. On my previous car they change a bulb on the back and they scratches the right side of the car. They did maintenance and scratch the car with the belt. They worked on the right windows and everything was put up side down. The wind was coming in like when to window was open. Servicing your car there was bad now is way worse than before.

TonyR

20 de mar. de 2015

Purchased a CPO VW Passat through this dealership. Chris Pugh listened to the few issues I had with the car. He went over the top with solving them. Another very satisfied customer. would recommend in a heartbeat.

Audi...a8

11 de mar. de 2015

Mr. Ross and his team are always a pleasure to do business with! Servicing our Audi is actually something we look forward to because of all the great people who work there. We LOVE our Audi Dealership........... Keep up the great work!

Holleyannne

4 de mar. de 2015

Recently I purchased a used A7 through this dealership and couldn't be happier. Chris Pugh was extremely helpful through the entire purchase. We came in not knowing exactly what we wanted and came out extremely satisfied. I love my A7 and as soon as he found one meeting my criteria, Chris called me right away. Overall I would absolutely return to the dealer (and salesman).

Rid

27 de feb. de 2015

Based on my work schedule, its very hard for me to schedule service work too far in advance. I needed an oil change and had a bit of time in the afternoon that day to try and get my car in and get it done. The service advisor I spoke with on the phone told me to drive right in anytime I wanted and they would take care of it right away. Sure enough, I drove in, was promptly greeted, and drove off in about 40 minutes. Gotta love it.

lpcolorado

30 de dic. de 2014

I'm always appreciative of a company that takes the time, and cares like your family, the guys at Audi Farmington do just that! Thanks Brian and Bo in service for your commitment to my car's (A5) needs...I recommend you to anyone in need of Audi TLC.

Shaw

22 de dic. de 2014

I drove an hour to Farmington Hills Audi to get a simple service code check. Pulled into the bay and got no tech to greet me. Walked through the service dept and got no attention so I walked to the front sales area where absolutely no one acknowledged me. Got the attention of one salesperson who walked me to the service dept where the service dept manager met me and offered no help other than to suggest setting up an appointment. Didn't offer to read the code or even ask what the issue was. This was the worst experience I have ever had from a "high end" dealership. These guys are a joke.

dmendrys

14 de nov. de 2014

I recently went into Audi of Farmington Hills to purchase a vehicle. I personally worked with Barron Harris and very impressed with his genuine care and attention to making sure that my husband and I were completely satisfied with our purchase. I also worked with Dana Tidwell (Sales Manager) and greatly appreciated his interest and support to ensure that everything was being done to our satisfaction, I would highly recommend this dealership!!

aspenlatunski

29 de oct. de 2014

This was a very smooth and easy experience. I explained what I was looking for as to the vehicle details and the budget I had to work with. Very friendly and caring service was provided by the financing specialist as well. Lastly, I am very happy with my purchase and will be back for all of my family vehicle needs.

jtacinelli

13 de oct. de 2014

My first Audi and wasn't sure what to expect from the dealership. I knew it would be decent, since I've purchased several other make vehicles from Suburban Collection... but this was sure to be different. And it was. From the sales rep, Tyler, to the parts desk, everyone was up on their game making the buying experience as exciting as the car I was purchasing (S5). Awesome team!

fshunter1030

16 de sep. de 2014

The difference between a successful business and a mediocre business is often the level of customer service provided by their employees. Aaron Stokes showed great customer service by demonstrating this to me as a customer looking to purchase a vehicle.

Ceceliad2

12 de ago. de 2014

Mr. Harris offered superior customer service he was very friendly,knowledgeable,helpful with the purchase of my new vehicle. Working with Barron allowed me to purchase my new car with out the stress I have experience in the pass with buying a car. I have and will continue to recommend Barron Harris of Surburban Audi Imports to my many friends and family to come out an experience the excellent customer service Barron has to offer when there ready to purchase there new car. sincerely, CDS

stephen.osterman.3

8 de ago. de 2014

Aaron Stokes at Suburban Audi of Farmington Hills took perfect care of me. Went out and found the EXACT car I was looking for (2015 A3) and worked up an unbelievably fair deal. I know, because I did my research! He knows Audi! Great experience. Even better new car.

ebonyxy

7 de ago. de 2014

Barron, took great care of me, he was friendly, thoughtful and knowledgeable. My experience was great in and out of there in just a couple hours. I highly recommend you see Barron...he'll take good care of you and your needs.

dkwalk59

7 de ago. de 2014

Great service from mr.harris very polite and sincere answered all my questions have Been very helpful in my consideration on a new mazda when my lease End

vsarafa

31 de jul. de 2014

When my 2011 Audi A5 lease was ending, Barron made sure that I understood my options for lease termination, including buy-outs and new vehicles. Not only was he diligent in following up with phone calls and emails on a new vehicle, he was also very responsive when it came to discussing trading in my previous vehicle. This is the second car that I have purchased from Suburban Audi and the fifth between my close family.Barron went above and beyond to accommodate my travel schedule, payment requirements and necessary options for my vehicle. When called by other dealers on my trade-in, there was no question that I was going to see Barron first. As I suspected, it was the only stop I needed to make!

prdakota1

6 de abr. de 2014

Best Service in the Industry! Helpful - provided loaner car immediately and brought it to the house so we were not inconvenienced, cleaned vehicle inside and out. Friendly, helpful and competent; something very rarer in this day and age. We love our Audi, but we love and respect our service technician and his dealership even more. We would do it all over again in a heartbeat!

Peanutslove

26 de mar. de 2014

Audi Farmington Hills is the finest Porsche/Audi dealership I have ever been in contact with. To be sure, it's a business but it's all of their people that make them a pleasure to do business with. Idris Sherrod is the Service Manager there who consistently exceeds my expectations. I recently took my 2014 Audi S4 (I also get a 2013 A4 serviced here) in for an unusual repair and was treated with nothing but respect and understanding. He clearly has many years of experience with Audi and is thoroughly knowledgeable, precise and careful in all that he does. I just cannot imagine taking my vehicle elsewhere. They are the best!

audirocks

9 de ene. de 2014

Scott was amazing to deal with and very accommodating. 2nd Audi we have purchased from this dealer all because of our interactions with Chris, Scott, and their staff.

smoovej1

9 de ene. de 2014

I was in a couple of weeks ago to explore pricing/performance of an Audi A6 and wanted to express my delight with your dealership. Especially Scott T he went out of his way to make sure my visit was a great one! Though it was busy when I got there it felt like I was the only customer there. He was extremely professional, knowledgeable and provided me with world class customer service. Even though I did not make a purchase I would never even think of visiting another dealership when considering an Audi as long Scott is there. I will defiantly ask for him next time in...Keep up the good work!!Thank you Audi,JM

Dmitch10

8 de ene. de 2014

The staff was very friendly and courteous. Scott was very professional and knowledgable about the Vehicles. I would recommend Scott and This dealership to family and friends.

yesgirl

4 de nov. de 2013

Couldn't get my issue fixed. They guarantee their service for a year, but tell you the issue is caused by something else when you go back and charge you again. I finally went someplace else and was taken care of. I can't trust them so I'll go to another Audi dealer from now on.

odoboy

19 de may. de 2012

I have been receiving multiple calls from this dealership about my current Audi, a 2006 A6. They were asking me to come in to get the car appraised and maybe look at a newer one. I said I'm not really interested but they kept pressing by saying they can give me a great deal and that they need used vehicles, blah blah.So I have an appointment and when I get there nobody knows who called me. Then they figure out their procedures and Mr. (if i may say so) Robert Cornwell takes my car for a spin around the parking lot and offers me HALF of the car's blue book value because there's a ding on the passenger door and it needs brake pads. I told him that for that price I'm not trading it in. After all, THEY kept calling me to bring it in. Still I was interested in a pre-owned Q7 so while I has talking to the sales person, RC comes and tells the sales person to make sure that I get added to their do-not-call list. I took that with great offense and instead of probably purchasing a 30k vehicle I walked out. I guess my money is not good in this place. This has to be the most rude and disrespectful dealer I've ever dealt with. Probably it's my mistake because I did not wear a suit and tie...It's a longer drive for me to deal with Audi of Auburn Hills but it's worth it.

Melissa Kamo

8 de abr. de 2012

I had the most amazing experience at the Audi Dealer because of Brandon Moss. He is a great salesman and is very educated at what he is doing. He wanted to do everything he could to accommodate our needs and wants. He was very attentive to us and didn't stop until we were satisfied with our purchase.He has a great sense of humor which was great since we were there for a few hours. He made our time there enjoyable (even though we were spending money). I would recommend him to everyone. We left very pleased because of him!

ASallen

6 de feb. de 2012

I recently purchased an A4 with the special Stasis package .exceptional salesman and staff . Friendly and tech knowlegable. I have purchased Jsgs and Mercedes in the past This group is superior.

steelpens

18 de ene. de 2012

Easy to work with, knew what I was looking for and made sure I walked out of there happy. Great experience, buying my first Audi. I definitely recommend .

patrick_ackerman

9 de ene. de 2012

Brandon and the entire team at Suburban did a fantastic job with the sale process and delivering our gorgous A4. Brandon was very enthusiastic and has deep product knowledge. It's nice to shop at a dealership that wants to satisfy your needs. The team was also very patient and helpful while I asked so many questions about our finance options and answering all of my questions with various scenarios. We will definately buy another Audi from Brandon and Suburban.

woppat

7 de ene. de 2012

I found that the dealership was run professionally and transparently. They communicated via email and updated me regularly with information before the car was delivered. They addressed all of my concerns, before and after the sale.

nancyludwick

5 de ene. de 2012

Had a good experience at this dealership. Dealt with an Audi dealer in Birmingham, MI with my last Audi and Suburban was definitely a MUCH more friendly, helpful experience. Brandon continues to be helpful with all aspects of customer service AFTER the purchase.

crzystarx

4 de ene. de 2012

This is the first Audi that I bought; as well as, my first experience with Audi. The staff were enthusiastic, polite, friendly and eager to please. They gave us a great deal on the car that we bought. I really love to car. The reason I gave my overall experience a 4 (good) wasn't because the car or the staff were lacking, but that I had to wait a pretty long time to pick up the car and because the only time I saw the car was after going over prices. So the reason I had to wait so long was because during the inspection (prior to giving the car to us), they found a problem with the brake light. It was late, but they still managed to take car of the problem. However, the warning light for the brake was still on. (Found out the next day it was just because of a loose connection.) But yeah, that took a bit of time. Then again, when you buy a car, you'd expect to be there for a long period of time. It's never a short process when you're trying to find the car you want for the best price.

CARBOUND43

10 de dic. de 2011

I RECENTLY PURCHASED AN AUDI A4 THAT THE DEALERSHIP HAD CERTIFIED USING AUDI'S 300 POINT INSPECTION CRITERIA. THE REASON FOR MY RATING IS THAT MR. SNYDER WENT BEYOND WHAT AUDI REQUIRES TO ENSURE THAT THE CAR WAS IN FACT " NEW ALL OVER AGAIN" . THE PRICING, DELIVERY PROCESS AND EXPLANATION OF ALL WORK PERFORMED WAS DONE WITH HONESTY, INTEGRITY, CONSIDERATION FOR MY TIME AND MADE ME FEEL LIKE I WAS TRULY VALUED AS A CUSTOMER.TWO YEARS AGO I ALSO PURCHASED A PRE OWNED PORSCHE FROM THIS SAME DEALERSHIP AND COMPARITIVELY SPEAKING, THE TREATMENT THEN WAS NO DIFFERENT THAN THE TREATMENT NOW, THE ONLY DIFFERENCE BEING THAT MARK WINKLER HANDLES THE ASPECTS OF THAT TRANSACTION AND I CAN TRULY SAY , THAT THERE IS NOT A BETTER PORSCHE SALES CONSULTANT ANYWHERE ELSE IN THE DETROIT MARKET.

AMDAC

8 de dic. de 2011

We Purchased new AUDI A7 (2012) that was delivered as new vehicle. After outside detail products added to car (window tinting)it was discovered that the passenger side of vehicle had been repainted. Never did the sales person, general manager or staffing ever disclose the damage prior to signing and delivery.The GM admitted to concealing information and took vehicle back in inventory after 1 week. Our concern being how many other new car owners has he pulled this stunt with? Why is there no policy internally to signal the new owner of damage? This damage well exceeded the reportable limit set forth by law. The GM now wants to re-order the vehicle from factory for a long two month minimal wait for car to be built. All of this after salesperson identified same vehicle in out of state location that could be traded for and satisfy replacement. This is a prime example of a quality manufacture that cannot get quality service point across to low level dealership struggling with personnel issues. No satisfaction or foundation for customer relations, bottom line only. Short sited, I would never allow my worst friend to go and shop for a vehicle at Suburban.

ginnymiller

27 de oct. de 2011

Amir Chaaban provided excellent customer service. Each and every time I visit the dealership, he makes me feel as if I'm the most important customer you have. Amir is the perfect of example of how all employees should be and it's because of him that you will receive repeat business at your dealership. He should be commended for his exceptional service.

wheelerdealer

20 de jul. de 2010

Refused to let me test drive Audi A4 on the grounds that I don't live in Michigan and unlikely to buy the car (I had shown them my out of state drivers licence). Very unprofessional. It seems they only allow test drive to people who are "likely" to buy their cars.