David and Sandra

26 de mar. de 2016

We purchased our 4th Honda from Apple Tree today. Great buying experience. We asked specifically for Jeanie Heatherly to be our sales person. She listened to our purchasing desires and helped us to select the CR-V that we wanted. Jeanie also got us a very fair trade in value for the CR-V that we traded in. If you go to Apple Tree, ask for Jeanie. You will not be disappointed! Thanks Jeanie. Great job!

Cherokee12

26 de mar. de 2016

We purchased our 4th Honda from Apple Tree today. Great buying experience. We asked specifically for Jeanie Heatherly to be our sales person. She listened to our purchasing desires and helped us to select the CR-V that we wanted. Jeanie also got us a very fair trade in value for the CR-V that we traded in. If you go to Apple Tree, ask for Jeanie. You will not be disappointed! Thanks Jeanie. Great job!

Vball001

9 de mar. de 2016

Everyone from the finance department to the gentleman who set up my Bluetooth was so helpful. Im originally from Fl, and we dont have great customer service like I experienced at Apple tree.

dissatisfied

2 de mar. de 2016

This dealer provides the worst customer service I have ever experienced. All other Honda dealers go out of their way to ensure customer satisfaction. I had my vehicle serviced today for several minor issues. I left the dealer thinking my issues were resolved, to find out a new issue was created that I was unaware. I called the dealer the next day to explain the new issue that was not present when I left my vehicle with them the day before. They did not want to take responsibility after numerous calls and speaking to the Service Mgr, Jack Thill. They still wanted to charge me to correct their error and were not willing to fix the problem that was not originally present. The Tech made a mistake and they tried to cover it up. Jack and his team are not honest nor are they willing to right their wrongs and keep their customers. Instead they want to nickel and dime you to death. Every time I have had any interactions with this dealer there has been some sort of problem and issue. I have dealt with other Honda dealers with no issues or problems and they always ensure a good experience and customer satisfaction. Not so for Appletree Honda and their management. As of today they have lost my business and I will not return for further service work or purchases. You much better off to drive the Hendrick Honda in Hickory or Morganton or go to Greenville, SC. They will treat you right and you will get much better service and a better deal on prices and labor. Shame on you for treating your Asheville customers so badly. When I moved here people warned me about your dealer, now I know why!

Dave40

26 de feb. de 2016

Salesperson Jeanie is awesome!!!! We agreed on the deal very quickly. Most people have seen the person who likes to play games, counter offer after counter offer, back and forth, lets sit down and talk about it, make it take entirely too long, before finally agreeing on the deal you originally ask for, and act mad at you because of it. I call them idiots because they REFUSE to gain or retain customers. Apple Tree didn't do that. Apple Tree seemed happy to gain a new customer.

Hondafanaud

25 de feb. de 2016

Cameron and Russ were very helpful in answering the few questions I had and very smoothly led us from the test drive to purchase. I appreciate his calm demeanor and patience with our questions. He was willing to check on anything he wasnt sure about.I have been a Apple Tree customer since the 80's and this was the smoothest purchase.

Shortiefilms

4 de feb. de 2016

I just got a new car. All of the people that I dealt with were so helpful. Especially Riss and Betsy. And they were willing to stay later than they had to.

B.Parker

15 de ene. de 2016

We recently purchased our 4th automobile from Apple Tree Honda. Each purchase just gets better. I can't say enough about our salesman, Tim Willis. Tim was extremely knowledgeable, patient and made our purchase a very positive experience. I've purchased dozens of automobiles in my life, Tim made this purchase the most enjoyable ever. He went out of his way to help us purchase the car we selected, not just sell us a car. From their quality sales staff to their quality service department, I would highly recommend Apple Tree to anyone in the market for a new or used automobile. When I'm ready to purchase my next automobile, it will be from Apple Tree.

disgusted buyer

27 de dic. de 2015

Cameron was great and helped us via phone.Worst experience with finance and had to correct and get the $500 included in sales price. Sent wrong info to the SECU thus had to go back to dealer thankfully before we drove off.Would never recommend as wanted us to drive 25 miles and bring check back. Worst experience ever in dealing with honda dealers

BikingMorgan

22 de dic. de 2015

I recelty bought a used Honda Odyssey from Apple Honda. Tim Wilis, the Used Car Internet sales guy, was fantastic. We were in need a used car quickly, and Tim was super helpful, quick, but very professional. I drove up from South Carolina and it was easy. I would buy again anytime from Tim and the Apple Honda team.

bikingmorgan

22 de dic. de 2015

I was on a short time frame and Tim Willis was very helpful. A used Honda Odyssey came up and I had move fast. Tim helped so much as I drove up from South Carolina to make the purchase. I was in and out of the dealer quicker than I had thought possible. The whole Apple family was great. Tim will certainly be getting my business again when I need to buy a used car.

Ryan G

8 de dic. de 2015

I purchased a use vehicle from Apple Tree Honda, had a very good experience overall. Tim W. was my salesman, could not have been nicer. I was pleased with the repairs that Apple Tree Honda made to the used vehicle I was buying. Would have liked a lower price, but who doesn't?

GTEE1997

8 de dic. de 2015

Apple Tree Honda had a used car of a specific make and model that I wanted, worked with me on the price. They had made some repairs to the vehicle, which I appreciated. The sales process was no pressure. Tim W. was very accomidating, friendly. Overall, a very good experience.

NewToAsheville

7 de dic. de 2015

A friend referred us to Apple Tree Honda and Tim Willis, their pre-owned internet guy and Tim did not disappoint. He was kind, extremely helpful, honest and not pushy. He made sure we found the quality car we needed in our price range. It was a refreshing experience from a car dealership.

Cindi Sutherland

1 de dic. de 2015

Peter Estrada was absolutely phenomenal! There was no detail too small for him to take excellent care of.We felt immediately that we were in very good hands.He went the extra mile in giving me private tutoring so that I could grasp all of the sophisticated new technology of the vehicle.I now feel that I have a friendly face at Apple Tree who will be helpful far into the future-not just at purchase point.Thank you,Peter-you really did make the car buying experience memorable and pleasurable! Betsy Woods was excellent as well-friendly and highly competent.I would certainly recommend this dealership to anyone.

Skyevt

1 de dic. de 2015

I went in with being new to NC, needing a good used car and I had a strict budget and a Co signer.We worked with Blake who listened to what the budget was and showed a few cars including the Honda Fit I ended up getting. He was enthusiastic without causing pressure and was positive the financing could be worked out.He and the financial guy Jody made the situation stress free..or as stress free as buyibg a used car can be.

dbfowler

30 de nov. de 2015

Peter Estrada was an excellent salesman! He was very helpful and made me feel very much at ease. Everyone at the dealership was very friendly and helpful.I would recommend Peter and Apple Tree Honda to anyone.

jim37

9 de nov. de 2015

I sat on line for a 1/2 hour and when I finally was waited on the service representative was upset that I wanted to come back. He had already printed out the service agreement and after I noticed the price was too much for my budget. The way he treated me after that was poor at best as if I wasted his time. I was upset with my visit but decided to give them another change today so I called their service department for some expert advice. I was told the only thing they could do for me is charge me about a $100.00 for diagnosis. So much for any help without charging me money. I will never use them again or would advise using anyone but them. I called another Honda dealership and the service representative answered my questions and helped me within 15 minutes. That other dealership has my business from this moment on. So get your wallet out if you have any questions for Apple Tree Honda it will cost you.

HondaFit7

31 de oct. de 2015

Bought my Honda from Jeanie about a week ago at the Apple Tree Honda dealership. Jeanie was phenomenal in her pursuit to find the perfect Fit for me! (Pun intented.) I had a price range that I was needing to stick to, and also had a few specifics that I needed from both the car and price range to feel comfortable with my purchase. Jeanie worked her magic and got me the deal of a lifetime given my constrants. If you go to this dealership, my best advice is to ask for Jeanie Heatherly!! The dealership itself is great, but Jeanie's service truly goes above and beyond!

HondaFit7

31 de oct. de 2015

Bought my Honda from Jeanie about a week ago at the Apple Tree Honda dealership. Jeanie was phenomenal in her pursuit to find the perfect Fit for me! (Pun intented.) I had a price range that I was needing to stick to, and also had a few specifics that I needed from both the car and price range to feel comfortable with my purchase. Jeanie worked her magic and got me the deal of a lifetime given my constrants. If you go to this dealership, my best advice is to ask for Jeanie Heatherly!! The dealership itself is great, but Jeanie's service truly goes above and beyond!

Britbloke

30 de oct. de 2015

Jeanie Heatherley was easy to work with, listened and answered our questions without any pressure. Probably the best car buying experience I have ever had.

Britbloke

29 de oct. de 2015

Jeanie, did an outstanding job, she listened and answered our questions without any pressure. She paid close attention to detail and made the whole transaction as easy as it possibly could be. Even the financial side of the transaction was carefully and considerately conducted.

Lauriemorin

15 de oct. de 2015

Jeanie knew her products and was very nice to work with. She was professional and willing to help me (the customer) in what ever I needed in order to be comfortable with my purchase

Honda Civic

13 de oct. de 2015

Jeanie Heatherly was very helpful, knowledgeable and patient with me throughout my shopping experience. I highly recommend Jeanie!

David M

13 de oct. de 2015

We had a van in mind when we were working with Ms. Jeanie Heatherly. She knew our timeline and understood our desire to personally sell our Subaru Outback before buying an Odyssey. Jeannie called us the next day with a a mutually agreeable trade in offer that we were not willing to forgo. I didn't have to deal with a for sale by owner situation with the Subaru and we got the van we needed. She had the keys ready upon arrival, confirmed the amenities we asked for, and within the hour we were settling the financials. Very good experience. Will return.

Honda Civic

13 de oct. de 2015

I had a great shopping experience with Jeannie Heatherly. Jeanie was patient, helpful and knowledgeable. I am very pleased with my Honda Civic!Thanks Jeanie!

CharlieG

2 de sep. de 2015

Overall this was the quickest and best car buying experience I have ever had.

sigman179366

2 de sep. de 2015

Excellent people to work with and this had to be the quickest transaction I have ever done. Russell went above and beyond when he helped me surprise my 16 year old daughter with a new Honda.

HappyinHonda

27 de ago. de 2015

Thanks for my 2015 Honda Odyssey. Justin Shaff and Jeanie Heatherly were very helpful and friendly. I would recommend them to others. It was a very pleasant experience!!

HappyinHonda

27 de ago. de 2015

I bought a new Honda Odyssey 2105 recently. Justin Shaff and Jeanie Heatherly were great in this transaction. Very helpful and friendly and knowledgeable. Thank you very much!

Erin

26 de ago. de 2015

My family has been doing business with Ibis for over a decade now we and have bought numerous cars from her. She is the best salesperson at Apple Tree and we prefer to do business with her. She has repeatedly given us excellent deals as well as wonderful customer service. If another dealer had a lower price, she was able to match it. If a car was not available at the Fletcher dealership, she would find one for us at another location and deliver it. She has made buying a car an enjoyable experience for both first time buyers as well as repeat customers. We hope to continue to do business with Ibis for years to come!

Dave in Brevard NC

25 de ago. de 2015

We were very comfortable with the sale person, Jeanie Heatherly; would recommend her.

Meredith

25 de ago. de 2015

We stopped in at Apple Tree Honda last week to LOOK at new CRVs to replace my 2007, and drove out several hours later with a new one! Jeanie Heatherly was great, and made the process so easy. She made sure she knew what we wanted, and helped us get exactly that. Anyone who wants a new Honda should definitely ask for Jeanie!

Erin

25 de ago. de 2015

My family has been doing business with Ibis for over a decade now we and have bought numerous cars from her. She is the best salesperson at Apple Tree and we prefer to do business with her. She has repeatedly given us excellent deals as well as wonderful customer service. If another dealer had a lower price, she was able to match it. If a car was not available at the Fletcher dealership, she would find one for us at another location and deliver it. She has made buying a car an enjoyable experience for both first time buyers as well as repeat customers. We hope to continue to do business with Ibis for years to come!

Ginger

23 de ago. de 2015

Jeanie Heatherly helped us with the purchase of a new CRV several days ago. We just went in to look, planning to replace my 2007 CRV fairly soon, but she was so helpful and made the process so easy that we ended up driving away in our new CRV that day!I would highly recommend her to anyone thinking about purchasing a new Honda.

nobuyersremorse

17 de ago. de 2015

I highly recommend Jeanie! Genuinely a pleasure to work with. Her main interest was in getting me into a vehicle I was happy with. No buyer's remorse!

Leaser

11 de ago. de 2015

Everything went seamlessly. They really helped me understand all my options and had my best interest in mind. It did not feel like a sales pitch

Crystal

3 de ago. de 2015

The people here are great. Peter Estrada was our sales person, but everyone there works as a team. They make your experience of buying a car fun instead of stressful. They go out of their way to give their customers amazing service and work hard. They genuinely care about their clients. They have earned my business for life. This dealership is a gem among the slums of Dealership Avenue. If you want a good experience, this is your place. A huge thank you to Peter, Gotcho, and Jodi at Apple Tree Honda. Their combined forces totally changed the way I perceive the experience of what buying a car should be like. Why settle for mediocre when you can have Apple Tree Honda?

Jim/Weaverville

28 de jul. de 2015

Ibis sold us our 2015 Honda Crosstour by staying in constant touch without being pushy. We were several thousand dollars apart at the start but Ibis and her manager found a way to bring us together. Ibis also gave us some extra schooling in the navigation system. She is the best.

Jim/Weaverville

28 de jul. de 2015

Ibis sold us our 2015 Honda Crosstour by staying in constant touch without being pushy. We were several thousand dollars apart at the start but Ibis and her manager found a way to bring us together. Ibis also gave us some extra schooling in the navigation system. She is the best.

DGBlackMountain

27 de jul. de 2015

We are new to the Asheville area, and visited Apple Tree Honda recently to look at new cars. Our agent, Jeanie Heatherly, was excellent. She made us feel very comfortable, no hassles, no pressure, and very helpful. She worked with us for three separate visits, was very patient, and in the end we purchased a 2015 CR-V. We will call her the next time we shop for cars.

Myhonda12

27 de jul. de 2015

Jeanie heathery was very pleasant to work with. She had a great working knowledge of the Honda ody we were looking for. Was extremely helpful all the way thru the process of the purchase. We would definitely buy from her and Apple Tree again.Mike &Amy Firestine

BlackMtBuyer

26 de jul. de 2015

We visited Apple Tree Honda recently. Being new to the Asheville area, we were not sure of what type of dealership we were to find. We came away very pleased. We had a great agent, Jeanie Heatherly, who helped us during 3 separate visits. She was patient, added no pressure of stress, and made the buying experience a pleasure. We will vista Apple Tree again, and will call Jeanie to help us.

Ray

17 de jul. de 2015

The dealership was as professional as any one I have dealt with. Ed (the salesman) was very nice to work with on making the best deal for you. I would recommend them. This is my second purchase from Apple Tree Acura and would deal with them again.

farmerJohn

16 de jul. de 2015

Jeanie Heatherly is very knowledgeable and competent, as well as pleasant to work with during the buying process. We are very pleased with our 2015 CR-V, and have made a deposit for a 2016 HR-V. The dealership is low pressure and courteous.

Craig & Elaine McDonald

15 de jul. de 2015

Jeanie Heatherly and Justin Shaff were great to work with. This is our third car from Apple Tree!

Jmtrl

14 de jul. de 2015

The staff was very welcoming. Very helpful...answered all our questions...very knowledgeable about the cars.Ed was the salesman that sold us our new car, he was patient and helpful...knew all the answers to all our questions...very polite and patient.

CFMcAsheville

13 de jul. de 2015

this is the third CRV we bought from Apple Tree and always take our cars there for service. We bought a 2015 CRV Touring just recently. Jeannie Heatherly and Justin Shaff provided great customer service. Both were efficient and friendly, going the extra effort to find us the exact color and style we were looking for and not easily available. We will continue to buy from Apple Tree.

cfmasheville

13 de jul. de 2015

This is the third CRV we bought from Apple Tree. Just recently purchased a 2015 Touring and the experience was as easy and efficient as ever. Jeannie Heatherly and Justin Shaff provided great customer service. They were able to obtain the exact color and style we were looking for by putting forth the extra effort to locate it. We will continue to buy from Apple Tree.

Bakpakr34

10 de jul. de 2015

Jeanie Heatherly and Ibis were great to work with an made the process quick and informative. The trade in offer was much better than I expected which brought my monthly payment down to the range I wanted. Thank you!!

Bakpakr34

10 de jul. de 2015

The 2015 CR-V has many bells and whistles that I was hoping for. Jeanie and Ibis were a great team and had me in and out within a few hours. The process was very easy even though I arrived with a difficult situation due to the fact I was trading in two cars. Thank you both!!!

Brevard

8 de jul. de 2015

I had previewed threes car. The Toyota Camry , The Hyundai Sonata and the Accord. I used True car, Edmunds and Kelly Blue Book to get pricing which was volatile during the 4th of July. I got a great car and a very good price and had a great sales persons. Details made this happen.

Lee22

7 de jul. de 2015

Went to Appletree Honda in Asheville,NC to look at a new 2015 CRV. We owned a 2008 CRV and were very happy with it but were ready for a new one. Went in to the showroom and met Jeannie Heatherly who was quite knowledgable about the CRV. She knew her stuff, answered every question and gave me some information I didn't already know. I thoroughly research any new vehicle I am interested in and remember just about everything I read, but Jeannie did me one better on several points. The buying experience was pleasant but took a while as car buying usually does and Jeannie walked us through very efficiently. She also has a great sense of humor which I liked and we bantered back and forth the whole time. All in all, a great experience.

Lee22

7 de jul. de 2015

Went to Appletree Honda in Asheville,NC to look at a new 2015 CRV. We owned a 2008 CRV and were very happy with it but were ready for a new one.Went in to the showroom and met Jeannie Heatherly who was quite knowledgable about the CRV. She knew her stuff, answered every question and gave me some information I didn't already know. I thoroughly research any new vehicle I am interested in and remember just about everything I read,but Jeannie did me one better on several points.The buying experience was pleasant but took a while as car buying usually does and Jeannie walkedus through very efficiently. She also has a great sense of humor which I liked and we bantered back and forth the whole time.All in all, a great experience.

Joe59

1 de jul. de 2015

We love our new Civic. Russ Dodson and the rest of the staff worked very hard to meet our needs. Thank you all for your hard work !!!

Gina 59

23 de jun. de 2015

So happy with my new Oddessey !!! Great to be back in a Honda. Always great service and professional sales representative!! Looking forward to many years of happy driving !!!

Justin F.

15 de jun. de 2015

I had another great experience at Apple Tree Honda this weekend. I had been looking for a 2015 Honda Pilot SE for a couple of weeks. Ibis located one and had it brought in for me. She always takes care of our family.

Lloyd A. Nelson

12 de jun. de 2015

Leased a car from Apple Tree Honda from Russ Dodson. Very knowledgeable and professional salesman. Honored all commitments and streamlined the process very well. Would recommend Russ and the dealership to family and friends. Looking forward to doing business again with them in the future. Lloyd A. Nelson

NANA OF 5

12 de jun. de 2015

Jeanie Heatherly is so helpful. We visited several dealerships but returned to Apple Tree because of such great service from Jeanie Heatherly. She was never overbearing and after the sales was over she took her time to show me how everything inside worked. I will send all my friends to her in the future.

GREAT SERVICE

12 de jun. de 2015

I was so happy to find a salesperson that could answer all my questions on the car I was interested in buying ,Jeanie Heatherly was great. She was never overbearing and was always so helpful. We visited several dealerships before returning to Apple Tree because Jeanie was great. Even after the sale was final she took her time to show us how all the things inside the CRV worked.

Andrewf26

12 de jun. de 2015

I just bought a new Honda civic and Jeanie Heatherly was my dealer. She was considerate to my needs and my questions I recommend her as your dealer when you go to buy a new Honda!!

mettlestorm

12 de jun. de 2015

Leased a car from Apple Tree Honda from Russ Dodson. Very knowledgeable and professional salesman. Honored all commitments and streamlined the process very well. Would recommend Russ and the dealership to family and friends. Looking forward to doing business again with them in the future. Lloyd A. Nelson

DawnRN

10 de jun. de 2015

I just bought a brand new HONDA Pilot and my experience with Jeanie Heatherly was awesome. I will be sending more friends and family over to see her.

Love my new ride!

10 de jun. de 2015

My husband and I were in the market for a new vehicle. Since we owned a 21 year old 340,000 mile Honda Accord naturally Honda was our first choice. A friend recommended Apple Tree Honda because of her great experience 2 years ago, Manager Grant was friendly and helped set us up with Ibis sales representative extraordinaire. She was informative, genuine and did not pressure us at all. On the day we took our 2015 Honda Pilot Touring home she spent an hour showing me all of the bells and whistles our new ride had to offer. I would recommend Apple Tree Honda to anyone looking to buy a car!

DawnRN

10 de jun. de 2015

I just bought a brand new HONDA Pilot!! Jeanie went above and beyond to help me get what I wanted. She was very Patient with me and all my wants and needs. I will send everybody that speaks of buying a car to see her. It was an excellent buying experience .

MSprinkle4

10 de jun. de 2015

Ibis Sherren was amazing! She answered my many questions and helped up make an educated decision on our purchase. Everyone was friendly and helpful. I would highly recommend Apple Tree Honda to anyone looking for a new car.

Slick & Ralph

9 de jun. de 2015

Buying our 2015 Honda Accord was possible because of our salesman Rus Dodson. He listened and helped us find the right car even driving to another dealership to get the color we wanted. If you need a car go see Russ he will help you.

bcmelton

8 de jun. de 2015

Jeanie was very easy to work with and really helped me in getting my new Civic. I traded in a 2009 Accord purchased at Apple Tree for my brand new 2015 Civic. I got very good value for my trade-in and a good price for the Civic. If I'm still in need of a passenger car when I'm finished with this Civic, I'll be staying with Apple Tree Honda!

bcmelton

8 de jun. de 2015

Love my new 2015 Honda Civic. I traded in my 2009 Accord (that was also purchased at Apple Tree) and was given a more-than-fair value for my trade-in. Go see Jeanie. She'll take care of you!

Bob-o92

8 de jun. de 2015

Their service department is horrible. When you take your car in, it's chaos; there are several lines and nothing to tell you where to go. Some service writers are backed up while others sit idle. Be prepared to wait a LONG time when you go in. They say they'll call when parts come in but they never do. Want to talk to the manager? They don't know where he is or how to find him. Honda's recall notices tell you to call and make an appointment for your "30 minute" repair. This place tells you you have to leave your car for half a day; they can't make appointments. They're the only authorized Honda dealer in this entire area and they sure know it; for recalls and warranty work there's no place else to go.

sashafaith

7 de jun. de 2015

My husband and I came in looking for a Honda Odyssey. We had done some shopping and pricing online and my cousin (a car dealer) gave us advice as we made our purchase. Jared McCanless was our salesman, and he was patient, informative, and willing to work with us despite the fact that he might not have been making the best deal on his end. He helped us get the car we needed at the price we needed, and made it all easy. I would gladly recommend him to others shopping for a car. Todd Currie handled our financing and made it all easy for us. Highly professional, and a pleasure to work with! Thank you.

CarpenterBicyclistPhotographer

31 de may. de 2015

Russell was very kind and helpful. He is fun to talk to and is an interesting person. He did a great job for Apple Tree Honda, in selling us a Honda Fit. He is down to earth, and knows how to connect with people on their level. He did all he could to help us understand the Honda Fit, and to help us with the paper work. We had Russell before, this was the third Honda vehicle he has sold to us. And we will ask for him every time we come in. Russell is definitely a very positive asset to Apple Tree Honda.

Angel

26 de may. de 2015

Russ Dodson sold me my first vehicle off a lot. I was expecting to get some know it all sales person that I wouldn't like, but I got Russ and he is awesome. He approached me we a friendly smile and handshake and was very patient with me while trying to help me find the perfect vehicle for me. He was very understanding of my budget and when he found me the perfect car he made sure I drove away that day with that car. Thank you so much Russ I will always come to you when I am looking for a new vehicle.

Angel

25 de may. de 2015

Russ Dodson sold me my first brand new vehicle off a lot. He made feel comfortable and understood what I was wanting in my perfect car and when I found it he made sure I drove away in it that day, along with some help from Betsey in the finance department (thanks Betsey). For my first experience buying a new vehicle it was perfect. And when someone asks where I got my new ride, I will tell them Apple Tree Honda and if they are looking to purchase to ask for Russ! Thanks Russ your the best!

Terry

19 de may. de 2015

This is the sixth Honda/Acura my husband and I have bought from Apple Tree Honda in the last eleven years. We have dealt with several salespeople, but never one as easy to work with as this time with Jeanie Heatherly. She answered all our questions, even ones we hadn't asked. She anticipated everything we needed and walked us through all the aspects of buying a new car. We left with our new 2015 CR-V and smiles on our faces. We had an opportunity to be at Apple Tree several days later and Jeanie took time to talk to us again about a few more questions. We love the new car and hope that Jeanie will be there when we go to Apple Tree to buy our seventh Honda.

grissle54

19 de may. de 2015

Our new 2015 CR-V is the seventh Honda/Acura we have bought from Apple Tree Honda in eleven years. Jeannie Heatherly is the best salesperson we have ever dealt with there. She answered all our questions - even the ones we didn't think of. There was no pressure on us but lots of helpful information. Jeanie even helped us program everything into the HondaLink system. She has been available to us after we got home also. I'm sure that when it's time for us to replace our next Honda, we'll go looking for Jeanie.

sandraconner

18 de may. de 2015

Russ Dodson sold me my dream car at Apple Tree Honda! I couldn't have gotten a better deal for the value. My car is awesome! Thanks Russ you were great! The whole staff were so helpful and kind!

sandraconner

18 de may. de 2015

Russ sold me my dream car at apple tree Honda. I got a great trade in value and got a 2015 Honda civic, its awesome! He took the time to make sure I was happy with what I got! He told me about all my options and helped me find the perfect car. Everyone was so helpful and friendly! I recommend apple tree for anyone in the market for a great car!

Rose LaBerge

16 de may. de 2015

This has been my best car buying experience to date. Cameron Kline was my Apple Tree representative. He respected my wishes to conduct business via email as I navigated through the process, refining my car selection and pricing. This culminated in a pre-agreement dependent on final $$$ being what had been agreed to via email and test drive. All went smoothly and Cameron was very helpful throughout the process. We bought a 2015 AWD CRV and are delighted with it.

JessSteele

14 de may. de 2015

Seriously best experience car buying ever! i was in and out in less than 3 hours plus it was snowy weather so they came to my job to pick up the car and detail it a few days after i purchased it. then on top of that there was a ding in the door that needed some touch up paint but their paint guy had to wait for sunny weather when that finally happened he decided it was too large a job to do on the lot and would need to take my car over the weekend to fix. it didnt work out the first weekend and i really thought well thats the end of that this will never happen. but when i asked about it and told them i was going to be out of town for the following 2 weekends they called me back and scheduled a weekend that would work for me that was almost 2 months after my purchase date!! got my car back and it looks perfect. Seriously a great experience, i went in alone and as a single female i never felt pressured or like i was ripped off. it really was a God Send to have such a good experience. will buy from them again.

Skincarelady

8 de may. de 2015

Great experience again with Jared McCanless from Apple Tree Honda. Love my new Pilot that he recommended!This is my second purchase with him. He is professional and very knowledgeable. He suggested I drive the Pilot! I drove from Atlanta, Ga to purchase with him again. The sales manager Matt Sewitsky was also awesome! Great people, great experience!

mac2761

6 de may. de 2015

Its hard to imagine a pre owned lot at a reputable dealer could be so bad. I saw a car on their website that I was interested in. It was priced 10% above NADA Clean Retail so I figured it must be in excellent condition. When I saw the car it was in rough shape, bad paint and broken body panels, really bad condition. As soon as I saw the thing I handed the salesman the key back, didn't even drive it.Don't waste your time!

Donna

5 de may. de 2015

Traded a SUV for a Honda Fit. I love it! This compact car has plenty of room and fun to drive. My salesman, Peter Estrada did an excellent job. He was very professional, courteous and thorough in the details. He earned my trust. I look forward to a long lasting relationship with AppleTree Honda!

Shane

2 de may. de 2015

Salesman Russ Dodson was very helpful and up front about everything. Had the customer's best interest in mind, was not pushy. He even offered to let me take the car home for the night before buying it. Everything went smoothly, My only complaint is that the new car prices are not posted on the website. This makes it impossible to compare prices without going to the dealership, but the dealership experience itself was great.The Honda Fit is awesome, it's quick and fun and pretty versatile. The day after I bought it I was using it work, fit 3 people over 6' tall, a ladder, and a toolbox in it, then after work I filled all 5 seats and everyone had enough room.

TIMZWIFE

1 de may. de 2015

Love my new TLX and LOVED Peter Estrada the whole Apple Tree dealership was great ! Best car buying experience ever if you're looking for a new Acura or Honda it can't beat Apple Tree and be sure and ask for Peter you most definitely can't go wrong there !!

SRoberts

30 de abr. de 2015

Love my new Acura TLX had a wonderful car buying experience at Apple Tree Acura love my new friend Peter Estrada he was amazing and i will tell you myself I'm NOT easy to please but Peter and the whole Apple Tree Acura crew hit the mark and set the bar high if you're looking for a new Acura or Honda go see Peter Estradayou will not be disappointed

Hannah

24 de abr. de 2015

Tim Willis in Pre-owned internet sales is the guy to go to! Easy, fast, and professional service! Tim is honest and helpful. I was a first time car buyer and recommend Apple Tree and Tim Willis to help make the car buying process fast and easy!

Hannah

24 de abr. de 2015

This was my first time buying a car and Tim Willis made it easy! Everything was handled professionally and quickly so that I was able to trade in my old car and bring my used Honda Fit home that day. The process of buying a car can be intimidating, but everyone at Apple Tree was so helpful. There was a small part missing on the front of the car but Tim got the part ordered and made sure to follow through to get it done even when we had some scheduling issues. I definitely recommend Apple Tree Honda and Tim Willis if your looking for an easy car buying process and honest professional service.

Rickfordnc911

15 de abr. de 2015

My wife has purchased 2 vehicles from Apple Tree. The first was a Honda Pilot, the most recent is an Acura MDX. After she emailed the Acura salesman for over a week and was promised the MDX with remote start/DVD and quoted a monthly payment...come to find out that salesman "mis-quoted" the price and the MDX was much higher! That was the BAD, the GOOD you ask?? The General Manager stood by the mis-quoted price to my wife, we worked with our favorite saleswoman, Ibis (who we didn't know could sell both Honda and Acura, that was our bad!), and Apple Tree installed the remote start and DVD system into the MDX, picked up the vehicle in Cherokee, NC and then Ibis drove the MDX back to us! This went from a horrible situation to a wonderful situation and we were glad Apple Tree made it RIGHT! We will be return customers!

LadyDi741

14 de abr. de 2015

Love driving a Honda CRV. Buying experience was made better with sales associate Jeanie Heatherly. She was very thorough and fast. I'll be back!!

K Haines

14 de abr. de 2015

I had a very nice experience with a recent used car purchase at Apple Tree Honda with Jeannie Heatherly. Everything was honest and open, and all employees seemed very eager to serve with no high pressure. I am very pleased and will surely consider them again!

LadyDi741

14 de abr. de 2015

Have been going to Apple Tree Honda since 2008 and have had a good experience every time but this time was better because of Sales Associate Jeanie Heatherly. She was very friendly and did her paperwork thoroughly and made the process fast and easy. I do hope that Jeanie is still there when I go back in a couple of years.

K Haines

13 de abr. de 2015

I had my first car buying experience with Apple Tree Honda on a used car I found online. The salesperson, Jeannie Heatherly was very open and honest, and all the others were as well. It was nice to not have to deal with high pressure and uncertain prices; and I believe the whole dealership is devoted to integrity and customer service. Will strongly consider them for the next purchase!

deb

8 de abr. de 2015

I took my Honda Odyssey in for a airbag recall and they removed my glove box and removed all contents in the glove box and threw away an envelope that had all my important vehicle documents in it. If you take your vehicle to Appletree Honda make sure you remove anything of importance or it will be gone when you pick up your car.

Amy

3 de abr. de 2015

My 13 year old car broke down while I was in Asheville last weekend, and it was towed to Apple Tree Honda. They gave me some value on the old car even though it was basically totaled, and also helped me with a new one. Ray in service was great with the old car, and Jared McCanless was a very knowledgeable and professional sales person to work with. I would recommend Apple Tree to any one needing good service on their current Honda, or purchase of a new one.

Mrs. C

1 de abr. de 2015

My husband and I drove for several hours to test drive a car seen online. I searched and researched many sites before going to Apple Tree Honda. The cherry on top was the great price paid for my Toyota Avalon. Bailey Battle, provided outstanding customer service and knowledge, as I test drove several cars before making a decision. I left with a Toyota Avalon, with all the bells and whistles. I couldn't have been more pleased with my selection. I will definitely refer my family and friends to see Bailey at Apple Tree Honda. Our trip was well worth it!!!

DawnM " proud Nana "

21 de mar. de 2015

We had a wonderful experiment at Apple Tree Honda. Russ Dodson worked with for two evenings, even coming in on his evening off.

kcla93x

19 de mar. de 2015

Recently went to Apple Tree in pursuit of a new car. After some consideration, Jeanie got the right car for the right price! Couldn't be happier and Jeanie was delightful to work with! Shopping at Apple Tree Honda was an excellent experience for me and I hope it will be for you as well!!

Dale

19 de mar. de 2015

We had a very pleasant experience working with Jeanie. She was knowledgeable of her product and answered all our questions. She was very patient when it took forever for us to decide on the color of the car.Karen and Dale

kcla93x

19 de mar. de 2015

Recently went to Apple Tree in pursuit of a new car. After some consideration, Jeanie got the right car for the right price! Couldn't be happier and Jeanie was delightful to work with! Shopping at Apple Tree Honda was an excellent experience for me and I hope it will be for you as well!!

aballew

12 de mar. de 2015

I came in to service my 2004 Honda and drove out the same day with a 2015 Honda EX that I love. My sales rep Russell Dodson was wonderful. He listened to my needs and new what car would best fit me. He was very knowledgeable about the cars we were looking at and walked me through every step to make my experience easy. I truly enjoyed working with him and the whole team at Honda. Thank you

Caitlyn Merrill

12 de mar. de 2015

When I went to look at cars at apple tree, I didn't anticipate I would be driving away in my dream car, at a price I could afford. But with the help of Russ, it happened and I am beyond ecstatic. My new Pilot is wonderful and I didn't feel forced into buying it, I felt like they wanted me to drive away happy, and I did. Thank you apple tree for helping me make my dream come true!!Now my one complaint-- shortly before I drove off in my new car, we found a pretty serious area on the front bumper where one of the employees had scraped the side of the front bumper.. They asked for it to be repaired and it was just painted over.. Totally obvious and really unacceptable.. I am awaiting a call to have it fixed, but otherwise I am very happy.

Cmerrill1

12 de mar. de 2015

When I went to look at cars at apple tree, I didn't anticipate I would be driving away in my dream car, at a price I could afford. But with the help of Russ, it happened and I am beyond ecstatic. My new Pilot is wonderful and I didn't feel forced into buying it, I felt like they wanted me to drive away happy, and I did. Thank you apple tree for helping me make my dream come true!! Now my one complaint-- shortly before I drove off in my new car, we found a pretty serious area on the front bumper where one of the employees had scraped the side of the front bumper.. They asked for it to be repaired and it was just painted over.. Totally obvious and really unacceptable.. I am awaiting a call to have it fixed, but otherwise I am very happy. I have been here before and didn't care for some of the employees, but Russ is the one and only dealer I will ever deal with again, as long as he works as a car salesman!! He is wonderful!

Charles "Nick" Tarlton

8 de mar. de 2015

Recently I decided it was time to trade my 2014 Ford Focus. The car was in perfect condition with existing warranty. This trade was not about needing a vehicle. It was about wanting certain things. I searched high and low. I spoke to countless car dealers trying to get the best bang for my buck. Jeanie worked hard on the deal to get me in a competitively priced 2015 Honda Civic EXL . I had offers from many dealers for various types of cars. I have always wanted to own a Honda. Now I do after Jeanie's wonderful help. I'm happy with my purchase and do not feel any remorse. I got the best price, made a friend in Jeanie, and have no complaints. Give this lot a try. They will work to get you the best price.

ncweb76

7 de mar. de 2015

Recently I decided it was time to trade my 2014 Ford Focus. The car was in perfect condition with existing warranty. This trade was not about needing a vehicle. It was about wanting certain things. I searched high and low. I spoke to countless car dealers trying to get the best bang for my buck. Jeani worked hard on the deal to get me in a competitively priced 2015 Honda Civic EXL . I had offers from many dealers for various types of cars. I have always wanted to own a Honda. Now I do after Jeani's wonderful help. I'm happy with my purchase and do not feel any remorse. I got the best price, made a friend in Jeani, and have no complaints. Give this lot a try. They will work to get you the best price.

joomple

6 de mar. de 2015

It was a refreshing pleasure to meet Tim Willis. He is a professional who helps you buy a car - not sell one to you. Very knowledgeable about all aspects of the industry, including comparisons of Honda vehicles to others. Many who visit car dealerships seem to be in defense mode. That's not necessary with Tim. He does his job, and he does it well. And, he's fun to be around. We purchased a pre-owned Honda Odessey and the flow was quick and easy. Price was excellent. Free tank of gas and future oil change and lifetime inspections are nice gestures at Apple Tree as well. Quit wasting your time looking through Craig's List, and go see him. No worries about being robbed (or worse) at some back-of-the-woods residence, and know your car has been thoroughly checked and serviced to a higher standard. Tell him Rick sent you and get a 50% discount on your next car. Well, not really. But, you can't go wrong with Tim at the Apple Tree Pre-Owned center.

Rick

6 de mar. de 2015

Excellent car-buying experience. Great guy. Outstanding deal. The desk of Tim Willis is where you be discussing your next car. Expect a great deal and a quality pre-owned vehicle that has been thoroughly checked and serviced before it arrives on the lot.

Walter

5 de mar. de 2015

Gene Monroe was patient, pleasant, very knowledgeable, straightforward, and forthcoming. The whole sales process was efficient and courteous.

HB

2 de mar. de 2015

I am singing the praises of Justin Shaff! I dread anything involving purchasing a vehicle. I did not 'need' a new car at this time but have been researching knowing it would be in the next few months. Cold, dreary day I figured I'd go test drive a new minivan. I met Justin who I immediately liked. He was so laid back and easygoing. We discussed my situation and what I was looking for and although he tried to get me to commit, he wasn't pushy or over the top. When I later began to seek out other pricing alternatives, Justin made sure Appletree had the best offer. I bought the van long before I had planned to but could not be happier. Thank you Justin fior making it such a positive experience!

HB

2 de mar. de 2015

I am singing the praises of Justin Shaff! I dread anything involving purchasing a vehicle. I did not 'need' a new car at this time but have been researching knowing it would be in the next few months. Cold, dreary day I figured I'd go test drive a new minivan. I met Justin who I immediately liked. He was so laid back and easygoing. We discussed my situation and what I was looking for and although he tried to get me to commit, he wasn't pushy or over the top. When I later began to seek out other pricing alternatives, Justin made sure Appletree had the best offer. I bought the van long before I had planned to but could not be happier. Thank you Justin for making it such a positive experience!

H Botts

2 de mar. de 2015

I am singing the praises of Justin Shaff! I dread anything involving purchasing a vehicle. I did not 'need' a new car at this time but have been researching knowing it would be in the next few months. Cold, dreary day I figured I'd go test drive a new minivan. I met Justin who I immediately liked. He was so laid back and easygoing. We discussed my situation and what I was looking for and although he tried to get me to commit, he wasn't pushy or over the top. When I later began to seek out other pricing alternatives, Justin made sure Appletree had the best offer. I bought the van long before I had planned to but could not be happier. Thank you Justin for making it such a positive experience!

Sloan

20 de feb. de 2015

Great customer service. They were quick and very professional. Dustin Dallman took great care of me!

Jerry

16 de feb. de 2015

Jeanie was so friendly, courteous, and helpful in answering all our questions. Once we had decided to buy she ushered us through the whole process in a very timely manner. She just went the extra mile to answer all of our questions and smiled all the time.

happyhondagal

16 de feb. de 2015

A few days after hearing several peoples testimonials about Tim Willis our old car was on it's last leg. It was unsafe to drive so we had to move quickly. We NEEDED a new car. I was able to talk to Tim on the phone, email and text. I told him that we hadn't really prepared for a new car yet so we had to find something affordable. With the info I gave him found us a used car on the lot that was perfect for us. It was an 07 Honda Accord. We did also look at some new cars. However, it was up to us what to do. Tim really helped us have all the information we needed to feel comfortable making a decision like this. We were even able to take the car home for the night to think about it. That was helpful since our other car was in bad shape. Well, with Tim's guidance we got that 07 Accord. The same car Tim drives (very close). It was a great suggestion. No hard selling only guidance with a ton of personal care. He even picked up a toy at a garage sale for my baby to play with while we signed papers. It was so sweet and so appreciated. I recommend Tim to anyone looking for a car... new or used!

Happyhondagal

16 de feb. de 2015

A few days after hearing several peoples testimonials about Tim Willis our old car was on it's last leg. It was unsafe to drive so we had to move quickly. We NEEDED a new car. I was able to talk to Tim on the phone, email and text. I told him that we hadn't really prepared for a new car yet so we had to find something affordable. With the info I gave him found us a used car on the lot that was perfect for us. It was an 07 Honda Accord. We did also look at some new cars. However, it was up to us what to do. Tim really helped us have all the information we needed to feel comfortable making a decision like this. We were even able to take the car home for the night to think about it. That was helpful since our other car was in bad shape. Well, with Tim's guidance we got that 07 Accord. The same car Tim drives (very close). It was a great suggestion. No hard selling only guidance with a ton of personal care. He even picked up a toy at a garage sale for my baby to play with while we signed papers. It was so sweet and so appreciated. I recommend Tim to anyone looking for a car... new or used!

PY

8 de feb. de 2015

I was shopping for a certified preowned Acura RLX locally and was unable to find the car that I wanted in the color that I wanted. When I extended my search radius, I found the perfect car in a little town outside of Asheville called Fletcher. I worked with salesman Tim Willis by telephone and text to negotiate the sale of my car. Tim was extremely helpful and pleasant to work with. When I arrived in Fletcher, Tim picked me up from the rental agency and had worked to make sure that the majority of my paperwork was done before I got there. It was worth the 4 hour drive (each way) to get the car that I wanted for the price that I did. I had a great sales experience and would recommend this dealer for the purchase of a CPO Acura.

Christopher

6 de feb. de 2015

I just left a review for my experience with Tim. I accidentally clicked 1 star but meant to click 5 stars across the board. Again, Thank you Tim for making my car buying experience great!

christopher

5 de feb. de 2015

I worked with Tim, the Pre-Owned internet salesman. Tim was extremely accommodating answering all of my questions and going above and beyond my expectations. I purchased a 2012 Certified Pre-owned Civic and could not be happier with it. Tim made the entire experience easy and I really felt like Tim had my best interests at heart. Not usual for a used car salesman. Thank you Tim for the great car buying experience!

Christopher

5 de feb. de 2015

I worked with Tim, the Pre-Owned internet salesman. Tim was extremely accommodating answering all of my questions and going above and beyond my expectations. I purchased a 2012 Certified Pre-owned Civic and could not be happier with it. Tim made the entire experience easy and I really felt like Tim had my best interests at heart. Not usual for a used car salesman. Thank you Tim for the great car buying experience!

David Wenger

4 de feb. de 2015

We just recently , Feb. 1, 2015 purchased a 2015 CRV from Apple Tree Honda of Asheville, NC. The salesman, Jared McCanless was the type of sales professional that most anyone would want. He dressed well, spoke well and above all, very courteous and respectful. His knowledge of the Honda vehicles stood out and walked us through the whole process. We will buy our next one there also.

Rx4PainAK

2 de feb. de 2015

An extremely smooth sales experience, facilitated in no small part by Peter Estrada. If you are in the market for a Honda vehicle, I highly suggest you speak to him specifically!

Jared Mattson

2 de feb. de 2015

Had to trade in a new 4runner for something that wouldn't kill me for gas. Did some research, came down to either the Toyota Camry, the Mazda 6, or the Accord. Test drove both the Toyota and Mazda, went to Honda Last. Our experience at Honda with Peter Estrada was a whole other universe compared to what we experienced at the other dealerships in Asheville. Mr. Estrada was extremely patient and knowledgeable. I recommend both Apple Tree and Mr. Estrada to anyone who will listen.

Linda Nesbitt

27 de ene. de 2015

We shop for cars in the rain and rarely do we see a salesman...so, John and I were most surprised at her friendly approach to us as we were looking at the Honda's on the lot. We did go inside and received a cup of coffee while she listened to our "wants and needs". We have owned a Honda since 2007, and wanted to upgrade due to our age and for the grand kids. The test drive, the negotiations, conversation, and her overall professional display of mannerisms and appearance gave us the confidence we were making the right choice!

Deedeeoister

24 de ene. de 2015

A very easy and positive experience. Thank you Justin for ALL your considerations! I told you what I had, what I wanted, the price I thought was fair and you delivered;)

Sissy#1

18 de ene. de 2015

Peter Estrada is by far the most amazing sales person i have EVER dealt with.!!!!!!!! Please know that he went above and beyond my dreams to help me. HE IS FABULOUS.....

Phyllis

8 de ene. de 2015

Jeanie was very knowledgeable when explaining to us about our Honda Accord. We are extremely satisfied with the with our overall experience. Thank You Jeanie.

8teacher

5 de ene. de 2015

This was my first time buying a care and the workers were all friendly and welcoming and very helpful. Johnny Lee knew his product and helped me in every way he could. I had a good experience for buying my first car and I love it.

mike828

3 de ene. de 2015

In and out with a brand new honda. We we finance a brand new odyssey at a low rate and very happy with the purchase.

Cindy & Mike

2 de ene. de 2015

Best Price.. It was cold and late the first time we went by..but it didn't seem to matter. Have been to other dealerships and no one even came outside..we left. But in comparison shopping Apple Tree had the best deals.

fancycrackers

30 de dic. de 2014

Why can't I just get the price of the vehicle?! The salesperson refused to give a price on a used car until we drove the car. I don't want to drive it, I want to know if I can afford it first. Is that not logical? Don't like dealership s that play games. I will not be buying a car here.

Concert1

30 de dic. de 2014

We came in to trade in a very high mileage suv. I talked with Johnny Lee when I was in previously for a service. He was with another customer, but cheerfully referred us to Peter Estrada. Peter is awesome! So knowledgeable, courteous. He was a pleasure to work with during the whole process. I also appreciate the fact the the sales staff works together as a team and have each other's back. It was a very busy Saturday, but every person that came through the door was greeted and helped. The finance people were great as well and we left that afternoon in a new crv.

duke guy

28 de dic. de 2014

we went to this dealership because we had purchased 3 previous Hondas from it. all went well except for some interest rate confusion.

rissomj

22 de dic. de 2014

I bought my first Honda this past weekend and I could not be more happy with my decision! From the first moment I walked on the lot, I was greeted with the kind and courteous staff and they were so helpful with helping me pick out my next car. I was torn between the Honda Civic and Subaru Impreza and could not make up my mind, so I wanted to test drive the Subaru one last time. My sales associates Betsy and Jeanie let me take the Honda over to the Subaru dealership and the more I drove the car, the more I fell in love with it. Once I arrived at the Subaru dealership, I knew the Civic couldn't be beaten and I ended up choosing the Civic. I could not have been more happier with Betsy and Jeanie guiding me quickly through the paperwork and answering any questions I had. The financing gentleman I spoke with was also very nice. I was so pleased with the customer service, Jeanie and Betsy stayed 45 minutes after closing time to make sure I had all my questions answered and understood the cool technology in the car. I will definitely come back in the future to purchase another car from AppleTree Honda and will hopefully get Betsy and/or Jeanie to help me again. If you are looking for a car, be sure to visit this dealership and ask for Betsy and/or Jeanie to help you find your next car. They are willing to go the extra mile to make sure you are comfortable with your car purchasing decisions. I did not see this at any other dealership I visited and I think that is what makes all the difference!

rissomj

22 de dic. de 2014

I bought my first Honda this past weekend and I could not be more happy with my decision! From the first moment I walked on the lot, I was greeted with the kind and courteous staff and they were so helpful with helping me pick out my next car. I was torn between the Honda Civic and Subaru Impreza and could not make up my mind, so I wanted to test drive the Subaru one last time. My sales associates Betsy and Jeanie let me take the Honda over to the Subaru dealership and the more I drove the car, the more I fell in love with it. Once I arrived at the Subaru dealership, I knew the Civic couldn't be beaten and I ended up choosing the Civic. I could not have been more happier with Betsy and Jeanie guiding me quickly through the paperwork and answering any questions I had. The financing gentleman I spoke with was also very nice. I was so pleased with the customer service, Jeanie and Betsy stayed 45 minutes after closing time to make sure I had all my questions answered and understood the cool technology in the car. I will definitely come back in the future to purchase another car from AppleTree Honda and will hopefully get Betsy and/or Jeanie to help me again. If you are looking for a car, be sure to visit this dealership and ask for Betsy and/or Jeanie to help you find your next car. They are willing to go the extra mile to make sure you are comfortable with your car purchasing decisions. I did not see this at any other dealership I visited and I think that is what makes all the difference!

Al

20 de dic. de 2014

My experience at this dealership was professional and very helpful . . . Jeanie Heatherly is remarkably personable and knowledgable about their vehicles and comfortable to work with!

YouName

15 de dic. de 2014

While I love my new 2015 CR-V, the highlight of the experience was my salesperson, Johnny Lee. He was patient, respectful, and informative. I worked with him for over 5 months, making my choice decisions with much thought and planning. Johnny honored my requests, allowing me to contact him, not vice versa. His patience and knowledge about the vehicle was unmatched!

flora garcia

15 de dic. de 2014

I am happy with my pilot and my children are enjoying even more ..., special thanks to Jeanie Heatherly and Ibis .. i would recommend to anyone.

Happy Camper

15 de dic. de 2014

While I love my new 2015 CR-V, the highlight of the experience was my salesperson, Johnny Lee. He was patient, respectful, and informative. I worked with him for over 5 months, making my choice decisions with much thought and planning. Johnny honored my requests, allowing me to contact him, not vice versa. His patience and knowledge about the vehicle was unmatched!

Ryan

15 de dic. de 2014

I came in just to look at a particular car I've had my eye on. I was assisted by Ibis and she made me feel very comfortable and was very knowledgeable about the car. She was able to answer all my questions. Most importantly, I'm not one to spend a bunch of money on myself and she made me feel very comfortable in regards to feeling good about my decision. I would recommend her to anyone looking at a car from Apple Tree!

Van Fancier

13 de dic. de 2014

My experience with Apple Tree as a new car customer, was very satisfying. My salesperson was Jeanie Heatherly and she made the whole process very warm and friendly. I would recommend any prospective customer to select her. Thank you Jeanie.

Darin

10 de dic. de 2014

I love my new 2014 Honda Accord Coupe. A special thanks to Jeanie Heatherly at Apple Tree Honda. She is amazing and provided excellent car buying service.

gm29rcrharvick

9 de dic. de 2014

I love my new 2014 Honda Accord Coupe. A special thanks to Jeanie Heatherly at Apple Tree Honda. She is amazing and provided excellent car buying service.

Bob

7 de dic. de 2014

Ive never written a review for a car salesman, but then Ive never worked with somebody as competent and helpful as Peter Estrada at Apple Tree Honda in Fletcher, NC. We asked for Peter Estrada when we walked in the dealership door, based on a positive recommendation from a relative who had recently worked with him on purchasing a new Honda. Mr. Estrada was very knowledgeable about the 2014 Accord Hybrid, the model we were especially interested in, even though it is a new and less popular version of the Accord. He treated both my wife and me respectfully and courteously throughout the initial conversation, the test drive, and the sales negotiation. He spoke articulately, listened well, and recalled personal information impressively. Mr. Estrada went over and beyond what I expected in helping us get a good price. From start to finish, Mr. Estrada worked hard and well for this sale. We have worked with other fine sales reps when purchasing three other vehicles at Apple Tree Honda, but Im glad we asked for Mr. Estrada this time

l.calloway

1 de dic. de 2014

I was looking at buying a Honda Fit. I wanted a fuel efficient vehicle, but I also needed something with some room. After having a conversation with Tim Willis, he suggested I test drive an Accord. I am so glad Tim was interested in getting to know my needs. He put me in a 2013 Honda Accord. I get great gas mileage and have lots of room. I have had several friends buy cars from Tim. He worked with them to find their perfect car as well.

dholmes8252001

1 de dic. de 2014

We bought a great vehicle from Tim Willis. We had a very relaxed and enjoyable buying experience. We would go back to Tim and buy again or send a friend..

DianeHolmes

1 de dic. de 2014

We bought a great vehicle from Tim Willis, had a very relaxed and enjoyable buying experience. And we would go back to Tim and buy again or send a friend..

buddybill

29 de nov. de 2014

I value my time, my finances, the quality and appearance of my ride and how much phony baloney I have to put up with the rep and management at the dealership. Much to my amazement, Tim Willis of the Pre-owned department at Apple Tree Honda, earned the highest possible grades in all categories. If you need or want a top quality vehicle with top quality service you really do want to meet with Tim Willis!

nancy.fraser.165

29 de nov. de 2014

I recently ended up buying a 2013 Honda Civic from pre-owned car salesman Tim Willis and I not only have a new opinion around how buying a car can be (much better than my previous experiences) but I would happily return to Apple Tree Honda and to Tim to buy my next vehicle. I had a much older vehicle in mind and was surprised to find this gem on the lot...I LOVE my car!!!! Tim listened to what I thought I wanted and then promptly found me exactly what I needed and actually wanted and at a price I could afford. Did I mention that I LOVE my car....thanks Tim.

jackcable

28 de nov. de 2014

Tim Willis, was prompt courteous, and friendly, and didn't promise any thing he couldn't deliver. I had a great buying experience with my Willis and the team at Apple Tree Honda! Would do it again in a heart beat.

Number 1 Pats Fan

28 de nov. de 2014

I found the car I needed online at Apple Tree Honda, and worked with Tim Willis during the entire process. Now, I had VERY specific needs; the car was for my 89 yr old mother who needed to have a similar model to her current one so she wouldn't need to learn the car all over again. Tim was very responsive to all my inquires; even had the car inspected by an outside mechanic so the other folks in my family felt good about the purchase as well. The car was delivered to us in Atlanta; it was exactly as Tim said it would be. Paperwork was done properly the first time; a HUGE factor when overniting is involved. I wouldn't hesitate to work with Tim again; in fact, when I need a car I'm going to talk to Tim first before I go any where else because it was such a smooth and professional transaction! Thanks to Apple Tree Honda!

Judyif

24 de nov. de 2014

Justin Shaff was very knowledgable and personable. Answered all of our questions thoroughly and he's followed up with us several times. The CRV 2014 handles beautifully - I'm partial to Hondas - drove the last one for 242,000 miles!

ErnieH

24 de nov. de 2014

I recently purchased a 2015 Honda Fit from Apple Tree Honda. Justin Shaff the Sales Associate made this an easy experience when it can be very frustrating. He was very knowledgeable about the vehicle and while I was still considering it answered all online questions I posed very promptly and importantly still answered questions I had after delivery just as promptly. The trade in for my current vehicle was fair, all together a good experience. Justin and Apple Tree will be on my list to visit when I am buying in the future. ErnieH

JudyF

24 de nov. de 2014

Thanks Justin for your personable and knowledgable service. You helped us find a car that fits our diverse needs quite well. It was a pleasure working together.

Ken

24 de nov. de 2014

Great professional service from Tim Willis in the Used Car center. I had a budget and he helped me stay right within it. Good value on my trade in also

ErnieH

24 de nov. de 2014

Recently purchased a 2015 Honda Fit. Justin Shaff the Sales Associate was very knowledgeable promptly responded to any online questions that I had as I considered buying the vehicle. Justin made the whole experience easy and without frustrations. The trade in offer was fair and I will seek out Justin and AppleTree Honda when I need to buy another vehicle. Importantly Justin has responded just as promptly after the sale when I followed up with some other questions

Amy_c

19 de nov. de 2014

After car hunting for quite some time to find something to fit my budget to no avail, I finally made my way to Apple Tree. Dustin Dallman was friendly and helped me find a used car that suited my needs and also looked great. He worked with me and had me driving home soon after in my 05 Honda Civic.

Amy_c

19 de nov. de 2014

Dustin Dallman was great throughout the process of helping me find a used car that would fit my budget and not suck. I'm so glad that I stopped at Apple Tree to look at a vehicle I had seen on their website. After taking a look at the initial vehicle I had come for, Dustin showed me an 05 Honda Civic that was perfect for my son and I. He worked quickly with me so that I could drive it home that day.

john.weathers

15 de nov. de 2014

I recently purchased my wife's new 2015 Honda Fit from Apple Tree Honda after search around for the right color for several months. When I found it at Apple Tree, Ibis Sherren helped make the entire process of purchasing a car remotely a breeze. She was very helpful over the phone, patiently answered my questions and those of my wife as we became comfortable with the process. In the end, it was possibly the most convenient and easy car purchase I've ever made.

pianosteve

15 de nov. de 2014

Peter Estrada made purchasing my new CR-V easy. He is very knowledgeable, listens attentively, and after purchase, went over all the new technology with me. I would highly recommend Peter and Apple Tree Honda.

rALPHIE

15 de nov. de 2014

GOOD QUICK REPSONSE.................................................................................................

John Weathers

15 de nov. de 2014

I recently purchased my wife's new 2015 Honda Fit from Apple Tree Honda after search around for the right color for several months. When I found it at Apple Tree, Ibis Sherren helped make the entire process of purchasing a car remotely a breeze. She was very helpful over the phone, patiently answered my questions and those of my wife as we became comfortable with the process. In the end, it was possibly the most convenient and easy car purchase I've ever made.

Anita Rogers

14 de nov. de 2014

Wonderful ... peter is the best sales man . I love Hondas and I will always go to Apple Tree to buy a car. They are the BEST ... AND PETER IS THE BEST SALE MAN . please give him a raise for me. :) He will call and make sure you are happy and still love and enjoy your New or Used Honda . I left there feeling I made a new friend for life.

Emily Kellogg

14 de nov. de 2014

I recently purchased a 2014 CR-V. My salesperson, Ibis Sherren, was a delight to work with! She answered all my questions and made sure I felt comfortable with my decision. I highly recommend Apple Tree Honda. Ask for Ibis, and she will take care of you!

mike holder

11 de nov. de 2014

We leased a new Pilot in late October. It was one of the easiest experiences we have had at a dealership... ever! We literally enjoyed working with Ibis and the team and definitely will be back. The Holders

fans from brevard

11 de nov. de 2014

Our experience was as easy as we have had with a dealer... ever! In leasing our 2015 Pilot, Ibis and finance folks were great! Will definitely come back.

Neighbor in Fletcher

10 de nov. de 2014

I leased a Honda CRV from Honda with the patient help of Gene Monroe. Though this was my first time doing this in many years, I understood the entire process thanks to Gene and the friendly folks in the Finance Dept. I am very pleased!

Trenda1

8 de nov. de 2014

I had an awesome experience with Apple Tree Honda! Jeanie Heatherly was my sales person and she is wonderful! Very knowledgeable about Honda vehicles and was very friendly and easy to work with. I leased a 2014 CRV and I love it! Thank you all so much. I highly recommend this dealership! :-)

MustLovePugs

8 de nov. de 2014

I have leased two cars from Apple Tree Honda, and I have done business both times with their salesperson Ibis Sherren. She is extremely knowledgeable, attentive, professional, helpful and courteous. Working with Ibis, I always know the process is going to be a breeze, and I'm going to get the car I want for a good price. And if I ever have a question or issue, Ibis is always quick to respond and fix the problem. I highly suggest Apple Tree Honda, and specifically Ibis Sherren, to all my friends and family looking for a great car.

Trenda

8 de nov. de 2014

I had an awesome experience with Apple Tree Honda! Jeanie Heatherly was my sales person and she is wonderful! Very knowledgeable about Honda vehicles and was very friendly and easy to work with. I leased a 2014 CRV and I love it! Thank you all so much. I highly recommend this dealership! :-)

collie45

8 de nov. de 2014

Couple weeks ago I was checking on one of there used Pilots, the saleman I communicated with by email told me they had a pending deal on the unit I liked. Also he would followup if any change, but also the most important was he told me the previous owner had smoked in the car. I really appreciate that as it saved me a long trip to the dealership which I would have been very disappointed with the autos condition. They will remain on my search list for auto when I am searching. THanks much!

MustLovePugs

8 de nov. de 2014

I have leased two cars from Apple Tree Honda, and I have done business both times with their salesperson Ibis Sherren. She is extremely knowledgeable, attentive, professional, helpful and courteous. Working with Ibis, I always know the process is going to be a breeze, and I'm going to get the car I want for a good price. And if I ever have a question or issue, Ibis is always quick to respond and fix the problem. I highly suggest Apple Tree Honda, and specifically Ibis Sherren, to all my friends and family looking for a great car.

Grateful driver

26 de sep. de 2014

Courtney Maddox handled a nail that got into my sidewall tire driving by a construction site. The tire could not be repaired but Courtney was able to speak to the tire vendor and get a replacement for only the mounting and balancing cost since we were Honda Accord( 2014) and Acura customers( 2013). Great customer satisfaction for handling this on a vehicle w/ 7600 miles. Thank you, Courtney. Preston K Arden, NC

jatedkris

6 de sep. de 2014

Purchased a New Honda Accord 8/20/14. Had one of the best experiences ever with a dealership we have ever had. Gene was awesome!

Kristin

6 de sep. de 2014

Purchased a new Honda Accord 9/3/14. Our salesman was Gene Monroe. Overall we enjoyed the entire experience purchasing this vehicle. Gene was so helpful, patient and friendly. He even followed us home in the new car because we didnt even have our checkbooks and planned to buy that day!

Jim

30 de ago. de 2014

Dustin, did a great job and was very patient with us.

Jenny

22 de ago. de 2014

Dustin Dallman is a family oriented person. He treated us with respect. He went far and beyond to help us buying our car. The manager Mike Martin helped us negotiate the deal we needed to be financed. Bought the car in a speedy manner. Not pushy but friendly. Very happy with our car. Outstanding customer service.

avldriver

17 de ago. de 2014

Gene Monroe was an excellent sales person. He was friendly, knowledgeable, and spent a lot of time with me. He listened to what I cared about and didn't try to steer me toward anything in particular. I got a good deal and am happy with my new car.

Meljoc

15 de ago. de 2014

Gene Monroe was the salesman who greeted me when I arrived. He was very helpful and when I explained I was interested in CR-V's, he showed me all the different models and even walked me over to the used car lot to show me what they had there. When I decided what I wanted, but the color I liked wasn't on the lot, he worked to find the color for me. I picked up my new CR-V a few days ago and it is exactly what I want! Gene didn't try to sell me something else. He worked hard to make sure that he sold me exactly what I wanted. Great service and great cars!

meljc

15 de ago. de 2014

As I walked toward the door to find a salesman, Gene Monroe came out to greet me. I explained I wanted to look at CR-V's. He listened carefully to what I wanted and then took me to the new CR-V's to show me the ones that matched my needs. After showing me the new ones, we walked over to the used lot so I could compare. I test drove a new one and decided it was what I wanted. However, I liked a color that was not on the lot, so Gene told me he could get one in that color. I wasn't in a hurry, so I agreed. A few days later, Gene called to tell me he had one in the color I had requested and it should be arriving the next evening. I really like my new Honda! They worked with me on the price and Gene went out of his way to make sure that I understood the technology (which I am enjoying) on the vehicle!

Thomas E Glanville

8 de ago. de 2014

I came in to buy a new honda. As usual, the associates were excellent answered all questions and were pleasant above all else. I got better deals from other dealers outside of Asheville but because of past experience, I gave apple tree the business and it was worth every penny. THANK YOU to Keith woods who got me in. To my new honda with no problems. I look forward to many years of good associations with apple tree honda.,!

Percapgirl$

7 de ago. de 2014

Great sales experience! Gene was a very pleasant and comical salesperson, I would recommend working with him to all. We had a great time and experience together. Pleease go to Apple Tree Honda and ask for Gene.

Roccums

4 de ago. de 2014

I have purchased 2 brand new Hondas from Appletree. I took my Civic in for a paint recall yesterday because the paint is coming off the hood, roof, and trunk of my car. After dealing with a quite curt service advisor who told me to take my car for two estimates to 2 body shops of their choosing, which I did, I was told all by the body shop that all three areas of my car needed to be fixed and the trunk was showing the same symptoms as the roof and hood and would have the same problems if left unattended. I took my car back to Appletree (after doing all the legwork for Honda's recall) and advised them of what the body shop expert THEY sent me to had said about the trunk. Sandra Cook, my service advisor at Appletree, let me know that there was no trunk damage and Appletree would not be fixing the trunk. She was rude and hateful. I explained to her this is what the expert at the body shop YOU referred me to said. I asked to speak to the service manager James King...who was just as horrible. He let me know that body shops don't make the decisions...he does. He was very demeaning and rude and treated me like a child. I asked him to call the body shop rep I got the information from...he refused. This is a Honda recall. I am a loyal Honda and Appletree customer. Thanks to James King...I will never buy another car from Appletree. Do yourselves a favor....find another Honda dealer.

MW

4 de ago. de 2014

I have taken my 2000 model CRV to Apple Tree since buying it used, 4 years ago. The service staff has always treated me as if I own a brand new Honda. All of my repairs have been completed at Apple Tree, including regular oil changes and other services. They work with our budget and are always upfront with what the cost is going to be. They are always professional from start to finish and work hard to accompany my vehicular needs, they even surprisingly have extended hours some days and are open on Saturday for more convenience.

MC

2 de ago. de 2014

I purchased a brand new 2008 Honda civic from Appletree. I took my car today for a Honda recall for a paint issue where paint is coming off the hood, roof, and trunk of my car. My service representative Sandy was very rude to me and sent me to two different body shops for estimates (even though this is a Honda recall...I still had to do all legwork). I talked with the body shop Appletree told me to go to for the estimate and he said all three areas needed to be repaired otherwise I would have this issue again on down the road. I took my car back to Appletree with this information and the estimate and Appletree is now refusing to fixing my trunk even though it is covered by the recall and the body shop they sent me to advised me it needs to be fixed. The service representative was extremely rude to me...but not to be topped by the horrible treatment I received by the service manager...James King. He was demeaning and rude and has no idea how to treat loyal Honda customers. Take my advice. I have purchased two new autos from Appletree. Do yourself a favor. Find another dealer!

Mw14

29 de jul. de 2014

We have taken our 2000 model CRV to Apple Tree since buying it used, 4 years ago. Regardless of our vehicles age or budget, the service staff has always treated us as if we own a brand new Honda. All of our major repairs have been completed at Apple Tree. We can't trust other shops to learn how to service our vehicle or attempt to get the right parts on our limited budget. We have heard far too many "horror stories" of the wrong parts or wrong procedures at other facilities. The Service department is always up front with what is needed and what it will cost. They always wash and vacuum our vehicle with any service. During our many visits for even oil changes, they are professional from start to finish. They surprisingly have extended hours after work on some days and Saturdays.

Holly Moore

29 de jul. de 2014

I recently had to have work done on my car and was terrified of what the problem was. I bought my car from Apple Tree about a year ago and it was used so of course there was no warranty. I took my car to their service department and Jason Earley helps me and took full ownership of my issue and kept me informed at every change. He also was able to get me approved for a rental car after they had initially declined a rental. Tho was particularly helpful since I have two kids and have to get to work. Jason and the staff at Apple Tree were amazing and made an otherwise terrifying experience very painless and pleasurable. I would refer Jason and Apple Tree to anyone who needed help servicing or buying a car.

Liz R.

21 de jul. de 2014

Tim Willis at Apple Tree Honda Pre-owned, they are! I felt so at ease buying this car - an experience I have never had before. (Tim was recommended to my by several friends who have bought from him.) When I asked about a more expensive car than the one I was looking at, he even reminded me that my aim was to get better gas mileage, and that the less expensive car got better gas mileage? Who does that?!? Tim Willis does, that's who. I ended up getting a Honda Certified pre-owned 2012 Honda Civic. It is a great car, and since it is certified, it had an extensive pre-sale inspection AND comes with a wonderful warranty. Definitely go to Tim Willis at Apple Tree Honda Pre-owned if you need a car, and want someone trustworthy.

Tony Zeoli

8 de jul. de 2014

We really enjoyed working with Dustin at Apple Tree Honda in Brevard, NC. He was polite, courteous and friendly. My wife did beat him up on the price a little bit and he has the black and blue marks to prove it, but at the end of the day, they gave us the value we were looking for in trade for our Civic to upgrade to an CRV LX. Overall good experience. Dustin was pleasant to work with. One thing that we noticed the next morning was a rear seat belt was cut that seems to have been missed during the safety inspection. How your mechanic in service misses a rear seat belt during a safety inspection I do now know. We have contacted them to see if they will repair it for us and hope they will honor Honda's safety reputation.

Patricia and Peter

9 de may. de 2014

Our experiences with Apple Tree Honda and their representative, Tim Willis, were exceptional from start to finish. My husband made an inquiry via the Internet regarding a particular car that they had advertised. The quick follow up and free flow of information every step of the way was extremely helpful. Tim responded quickly and professionally to every request and even drove the car over 120 miles to our home to complete the sale. After the sale, we needed additional paperwork to register the car in Florida, which has its own specific requirements, and the paperwork we needed was Federal Expressed to us the very next day after our request. It is refreshing to receive such excellent service, and Tim is a very nice person, too! AND we love the car!

windstlkr

20 de abr. de 2014

This is the 4th vehicle I have purchased from Apple Tree in the last 5 years. They are friendly, easy to deal with and concerned with my needs when I tell them what I want. Liam Wood is fantastic and James King in service is top notch. I have never had an issue come up that they failed to address in a timely manner either when purchasing or in service. I highly recommend Apple Tree to all my friends and family and anyone else who is looking to purchase a vehicle. Having dealt with other dealers in the area with less than stellar reputations, Apple Tree was a breath of fresh air when it came time to buy a new vehicle. There were no gimmicks or smoke and mirror tactics, just plain straight forward dealings. Don't waste your time with the gimmicky dealers, just go see Aplle Tree Honda when you need a new car.

greenridge

18 de abr. de 2014

I wrote the above review. I purchased a car from Apple tree about a month ago and had difficulty with the title work. I met with the dealer on thursday and I must say, what a job the did fixing the problem. They exceded my expections. they went above and beyond what I requested and made me feel like an important customer. Lets be honest, things happen beyond our control. The real question is how do we fix it. They did an amazing job. I left with a great feeling of satisfaction. Everybody was polite and kind. I have purchased four cars from Apple tree and will be back this summer to buy a crv. Thanks guys.

Greenridge

12 de abr. de 2014

Purchased a vehicle from dealership a month ago. My paperwork for the registration was screwed up. Something about no invoice. Nobody called me. They are unable to title the car and the 30 day tag is out. Unable to make first payment. Cannot drive the car because the tag is out. I was told to drive the car and if I am stopped by the police, the would. take responsibility. I am an adult and I can understand when there is a problem with the registration but I had to make numerous calls to find out where my tag was and I felt like they were hiding the truth. No phone calls, no information, nothing. Cannot drive the car, cannot make a payment. They never sent me my paper work. Should have gone to Honda of Morganton. This is the Forth car I have purchased from this dealership. I used to be a happy customer.

wesandy

22 de feb. de 2014

came back with a price very quickly. said the vehicle was coming next day on a transport. Never heard anything. never called back except to get a deposit which it was to late. don't know if they even had it or if it was going to be a dealer transfer. either way extremely dissipointed. Not a way to treat people.

ScottTL2

14 de feb. de 2014

Background: I've owned 3 Hondas and one Acura over the past 30 years. In the late 80's and 90's Apple Tree was known for lousy service and poor customer treatment. It was so bad I purchased 2 of the 3 Hondas from other dealers in Hickory and in Forest City although I live in Asheville. I switched to a German car for 9 years and then in 2012 purchased an Acura. I'm sorry to say the service and parts department at Apple Tree is still one of the worst I've ever dealt with. Service has been inadequate in dealing with simple problems. ( Trim by windshield recall). Parts... little or no help. 1. I needed a replacement key for a factory rack. After 20 minutes of looking on line the parts manager told me he couldn't help me and gave me the national service number. A waste of my time and effort. I called the national service number and in 3 minutes had the part sent. 2. Today I went to the parts desk to buy some windshield wiper inserts. I waited 10 minutes for anyone to acknowledge my existence. I was told by service manager that the parts manager would be " right back". Yes- only one employee for the parts department. (Contrast this to the local VW dealer where there are 2-3 parts employees and are very thorough and helpful.) While I waited 3 service employees sat and surfed on their phones. 5 minutes later the parts manager arrives and wait for it didn't help me. Really?!? Yep. Looked at me waiting and kept walking. Five minutes later I walked out vowing NEVER to give any business to Apple Tree again. This Honda and Acura dealership has been and continues to be the worst dealer in the southeast. They treat their customers like trash. Buy your Honda or Acura anywhere but here. Insulting to customers who have paid a premium for Acura.

Mike- who used to like Hondas

21 de nov. de 2013

Purchased a 2012 CRV from this dealership. Shortly after receipt of the vehicle, we began having sound quality issues over the blue tooth system (people receiving calls hearing loud squealing noises in the background). I did my own research and found that a number of more reputable dealerships were taking the time to replace the microphone and ensure the connecting wires were secure which was fixing the issue for those reporting. Apple tree made us bring the car in during the week, at great inconvienance to us so they could do a software reset! This did nothing to fix the problem. The next time the issue occured, I asked my wife to tap the microphone area with her finger. When she did, the sound became perfect ( issue troubleshot). After calling Apple Tree we were told that we would once again have to bring the vehicle in during the week. I was told that under special circumstances they might be able to look at it on a Saturday. The service manager would not talk to me and relayed a message that there was no way they could see the vehicle on a Saturday. I will never shop at or request service from these people again. I will go out of my way to inform everyone I know about our experience with this dealership and suggest they steer clear (not much in the way of savings either). I hate to admit it, but we got sucked into their "Honda Tree family" line. Watch yourself and don't expect anything but inconvienance from these people after they get your money.

accountability doc

31 de jul. de 2013

After a repair for a recall on the ignition my daughter soon thereafter had trouble placing her key in the ignition and within a brief period the key would not fit the ignition and start the 2004 pilot. The vehicle was flatbedded in. Several people at the dealership report similar commonalities following the recall. The part was bought and placed on the next day(yea!!). But wait the car wasn't even seen yet(?). Upon picking up the car there were several small marks to the rear bumper(boo) to which the service writer quickly pulled out her "see it came in the way sheet" when it did not leave here that way. AND the AC was not working. The service writer simply stated "we did not have anything to do with that..we did not even go anywhere near there, or something to the similar" and instead of ameliorating the situation walked off muttering to her self and another employee waiving her "fact sheet". Appletree was great in the purchase and service until late.I did ask to speak with the service manager who did call BEFORE I even got home. I have waited five days to see if he would call back and followup with the integrity, commitment and pursuit of excellence that they have shown in the past. I await their call to fix the ac, buff the scuffs and wash the car. I am not even looking for an apology. I have a call in already to dick brooks Honda who won our bid and loyalty when we bought our new van last year as they have the commitment to service, price, integrity, honest, communication and ethical standards that appear to be waxing and waining in the entire service industry as of late. SO..APPLETREE..step up and fix the problems that occurred at your facility and be who I knew you to be and have the potential to be...I await your response. Maybe Consumer Reports and Honda North America could spurn you on towards excellence???

Another unhappy shopper

2 de jul. de 2013

This isn't rocket science. If you sell a vehicle pull the ad

pbrewer

13 de jun. de 2013

Two weeks ago we went in to see what was available for a new lease. We would be trading in my current lease which is up in August. After spending a few hours there, they told us to come back with the car in a couple of days and they would have what I wanted. I wanted a white 2013 CRV. We called to verify twice that day and then went in after work. Turns out they did not have a white one so they offered me a rainbow of other colors. I want white and they said they had it. They offered to get me a white one for $15 more a month. Why should I pay for their mistake? We ended up leaving with the promise of a white car after having left a deposit of $300 which they said they were not going to cash. Guess what? They cashed it. Still no car. One and a half weeks later, they say they have a car coming in today. The car was RED!These people are dishonest and we will never do business with them again.

cdubski

13 de jun. de 2013

I have a Honda, so I brought it in and took a test drive for a new Accord. The test drive was limited, but they let me take it home to test it more fully. THey undervalued my trade-in by at least $1500, and expected me to pay retain price. I was disappointed, and did not purchase.

Marshall Ramey

22 de may. de 2013

Found a 2004 Honda Accord with 71000 miles online. My sister drove 2 hours to test drive and during the drive. The stereo won't come on. My sister and Nephew was with me. My Nephew the little geak he is said pull up into a shaded area; so we did. You could barely see the display asking for a code. We when back to the dealership and told the salesman.He went out to help put the code in and he couldn't see what it was asking for either. I placed my hand on the display; so he could see. His response was that is ridiculous!!! There was an issue w/ the backlighting of the display on this year and Honda extended the warranty for this.He stated that they will get this fix since it was already an issue they knew about.So when he gave us his word that it would be fixed, because Honda takes care of their customer. We went ahead a purchased the car. He was going to call the next day. So the next day he did call, but not to tell us to bring it in for the repair. That he was sorry, but you bought the car as is and the warranty is out of date. So if this is how Apple Tree takes care of their customers. People need to seriously think about buying from a dealership that is so dishonest.

wendymackie81

18 de may. de 2013

I purchased a used truck with low mileage 2 weeks ago. We noticed water leaking in the truck and called. They did not want to help us and resolve the issue their staff noticed when the vehicle was detailed before we bought it. They said it is our problem since we didn't get an extended warranty, which would have not covered it either way. If they were in the business of customer service and wanted to help people, they would have fixed the problem instead of washing their hands of the issue being well aware they sold the vehicle to us in that condition. We did not notice this since it was not raining the day we purchased it, and was told it was a one owner vehicle with less that 26,000 miles and was gargaed. Scottie the salesman lied to us to get a quick sale. I would never buy a vehicle from Apple Tree Honda again. Please don't get scammed by this dealership, they do not stand by their products and did not want to do anything to make an issue they were aware of right.

AVLMTNS

12 de mar. de 2013

This was the fourth car I purchased from Apple Tree, and ever time they have been great to deal with. They gave me a great deal on the new car and more then I wanted on my trade. Win win for both. Thanks agian for making me a very happy client.

Local Shopper

17 de feb. de 2013

They are higher than any other Honda or Acura dealer within an hour's drive. Some poor souls actually buy from these guys I suppose. Their prices are high and they won't move on their prices; don't waste your time unless you have money to waste.

sunkyss007

8 de feb. de 2013

The customer service in the Service department is non exsistant. I didn't purchase my Honda from Appletree, so when the service tech I was talking to found out, the next words out of his mouth were" OHHHHH you didn't buy it from us...." ( And that matters how?) = My first experience was trying to get a spare key made. It would have been ok, if I didn't have to call THREE times to give the same information , because someone didn't write it down. I called yesterday and left a message with the service department to return my call. 24 hours later I had to call them again, only to be told that I need to work my schedule around them. Apparently they don't have a full staff on Saturday and stay no later than 5 pm through the week, or appointment only from 5-8 on Thursday. ( I was told that if I came on Thursday at 5:30 there wouldn't be enough time to fix the front seat if anything was wrong. so I would have to bring it back) I am not quite sure why this company has to have the "my way or the highway" mentallity. I will drive to Greenville or Asheville to get Service done.

hendrix1

19 de ene. de 2013

I made an appt a week ahead of time to come in at 8:00 am for recall repairs. I was told when I made the appt that it may take 1/2 day so best to leave the car if I can. I made arrangements to leave it all day. When I arrived the gentlemen indicated he would "try" to get it done today. I was really taken back but assumed since I had made an appt a week ahead I would have some sort of priority and it shouldn't be an issue, but I did say that I had to have the car to go out of town the next day. I received a call at about 2:30 from this nice gentlemen that said he knew I needed the car Saturday and it looked like they would not be getting to it today. I was totally bewildered and quizzed him as to what else I could have done to get this accomplished. He indicated if I were to leave it overnight it would make it more priority. I have to admit, I shook my head and tried to get some sort of intelligence out of that comment. If they require folks to leave a car for 2 days then by all means tell them so when they make an appt on the phone so they can make arrangements to go somewhere else and not waste time going to Apple Tree. With peoples work schedules you can't jerk them around like that. We go out of our way to make special arrangements to be without a car while it is being repaired. Was it because it was a recall? No indication was made to me that this bumped it down the list. They later asked for a survey as to how they had done. Well, I told them. They offered to make it right and I refused, why would I want to do the same thing all over again. I made an appointment at Dick Brooks Honda in Greer, SC which was inconvenient for me but they got it done in 45 minutes. They will get my business from now on with service and purchases!

microluv

14 de ene. de 2013

We found a 2012 Honda CRV on autotrader.com withinour price range so visited Apple Tree. My wifewanted a CRV while I preferred an Accord. We metwith two superior individuals--Liam Wood and TimWillis--and they helped us zero in on just whatfit our requirements. Tim suggested a compromisebetween my wife and me--a 2012 Honda Crosstour, whathe termed an "Accord on steroids."Liam worked with us on our tradein and a bottom lineprice. There was no nickel-and-dimeing or nonsense.Liam and Tim accepted our budget constraints, filledus in on the intricacies of the Honda electronics,answered all our technical questions, and weretotally professional in every respect.We picked up the car the next day (after the prepservice) and were extremely pleased with it. Liamphoned this morning to follow up on any questionswe might have raised. We both highly recommend bothTim and Liam.

Scooby

11 de ene. de 2013

Upon arriving at dealership, my wife and I were immediately approached getting out of the car. I expressed a desire to view new CRVs with every intention of buying a new car that weekend. The salesman was reluctant to show us CRVs and keep inquiring what payment did we want and keeped trying to redirect us to Honda Pilots. I finally made CLEAR to him our interest was in the CVRs and got to a point of intent in driving a CRV and the salesman had taken my driver's license only to return with a smart comment on the condition of the license(yes a little worn) and proceeded to tell me how I really needed to have it replaced. At this point, I had my fill and was not about to take a test drive with someone who had been condescending and really not interested in our needs since we got on the lot. So we left and I bought a new Chevy.

Customer

1 de mar. de 2012

Their prices are high and they are not going to move on them much if at all. The customer parking on the new and used cars sides is very poor as well. You maybe be better off in Greenville.

accordpersons

23 de ene. de 2012

My Honda Accord has been cutting off without warning. Obviously a serious problem that I need to get fixed. I tried to call Apple Tree and schedule an appointment. The person I talked to said she would get the person I needed for scheduling, then she put the phone down on her desk and proceeded to have a 15 minute chat with someone while I waited. I said hello a couple of times but she never even bothered picking up the phone or letting me know what was going on. Finally, after 15 minutes I just gave up and hung up. Then I went to their website and tried using their online scheduling tool. I submitted my contact information and described the issue I was having with my Accord in detail. That was 1 week ago and no one from Apple Tree has bothered getting in touch with me.Needless to say I have found another mechanic. I'm not sure what is going on at Apple Tree, but I definitely know I won't try them again. If anyone is having an issue with their Honda in the Asheville/Arden/Fletcher area I would recommend finding a good local mechanic and not bothering with Apple Tree.

James

19 de nov. de 2011

Absolutely DO NOT use this dealer. Short Story: Was duped into driving 2hrs for car that was already sold? At least that is what we were told. Felt set up after attempted up-selling techniques. Long Story: I don't normally write reviews, but felt compelled to do so after this incident. I called Friday morning to express interest in a particular car and schedule an appt. During the conversation I told the Josh (head of internet sales) that my wife and I would be driving a couple of hours to look at a specific car. When we arrived we asked for Josh and received a blank stare and a somewhat strange reply...."Josh was not in the building but would be here soon". We were not asked to be seated, in fact they sort of ignored us....we just stood in the door way of a somewhat run down building and waited for Josh. After several minutes we wandered back outside to look at a few cars when we spotted the car that we were scheduled to test drive. We asked several times if we could look at the vehicle, but were redirected to other cars. Finally a man came out, introduced himself and proceeded to show us cars that were similar to the one we came to drive. After several attempts to ask about the car the man finally said that it was sold just a few minutes ago. I couldn't believe it. They were then trying to up sell us to similar but more expensive cars. Well, Josh never came out....so we left and drove 2 hrs back home.

Happy Non-buyer

1 de sep. de 2011

I went to Appletree looking for a car in my price range. Sadly, none are actually in my price range, but my customer service experience with Dustin was exceptional. Even though I couldn't buy a car, I recommend buying from these guys if you can afford it.

Unhappy Customer

6 de ago. de 2011

When my wife went to this dealer ship for an oil change the technician noted on the order that the right front valve stem was defective but, did not fix it. At that time the vehicle was still under warranty and the valve stem should have been replaced. She did not see this note when she paid for the oil change. Shortly there after the tire started to leak air. I took the vehicle back to the dealership and had also noticed prior to my return the note of the defective item. The service manager said they would not honor a free replacement since the vehicle was now out of warranty. Based upon the attitude of the service manager and how he addressed this problem I would rate this dealership as poor to due business with

mama ain't happy

27 de may. de 2011

I placed a deposit on a used vehicle as was required by salesman on a Thursday and hoped to come to the dealership the next day to finance the vehicle. When I inquired with my credit union, I was eligible for my loan at only 2.49%. I let my salesman know that and was then contacted by a sales manager who was upset that I was not coming for my vehicle on Friday. In that conversation, we agreed that I would come on Tuesday to get my car with check in hand. His final words were that he would call me if he could not honor that agreement. On Monday morning, I received a call from my salesman to say that the sales manager had elected to sell the car over the weekend and of course there would be no cost to me. I was pleasant...did not use any four letter words but felt that this was extremely rude. I will not ever do business with this dealer again even on a car thousands below invoice. In my world, any organization is only as good as the word of those who lead the organization.

Bru5ce

6 de nov. de 2009

This dealership sells and services Honda and Acura vehicles. I had bought a brand new Honda Odyssey at another dealership that went on the "fritz" 40 miles in on a trip home of 75 miles. Honda requires that a vehicle that has to be towed must go to the nearest dealer and that happened to be, in this case, Apple Tree. Given the situation, I could not have been luckier. It took a week to diagnose and repair a very complicated electronic problem with the onboard computers, that I was told they had not seen ever before. Russell, the service manager, was in constant contact with us on a daily basis, was extremely patient and answered all our questions. These are extremely nice people to do business with, along with being very competent. My car was returned to me in perfect condition and now runs the same way. I was very impressed and will not take my car anywhere else..