E. Allen

14 de dic. de 2015

The lady in the service department was very courteous and helpful. The waiting area was very clean and welcoming, but it was extremely cold.

Don Willis

4 de dic. de 2015

Service was fast and very friendly. The mechanic let us see the air filter and decide if we wished to replace it or leave it.

Melvin Jordan

30 de nov. de 2015

The service writer was very helpful and courteous. He went over the diagnostic report in detail.

David Thompson

30 de nov. de 2015

Excellent sales staff and service department very knowledgeable and service performance timely

Thomas Zoucha

22 de nov. de 2015

Aaron was very helpful and did not pressure which was important to me.

Robert Hayes

16 de nov. de 2015

Friendly dealership . Salesman was awesome . Finance manger explained everything well.

Jerry Wauson

15 de nov. de 2015

We bought a ford edge. We love the car and the staff was very knowledgeable and helpful. Other than the money we spent it was a fun experience.

Kenneth Pauley

3 de nov. de 2015

truck serviced quickly good job wish the a/c would get colder ford use to have the best now 48 deg.?

Ryon Kampmann

2 de nov. de 2015

The only thing that caught me by surprise was the price of the oil change. I didn't think that a simple oil change would be $97 but other than that everything was fine.

Michael Barnard

2 de nov. de 2015

Service department personnel were very courteous and helpful. Work was done in a very timely manner. I will definitely be coming back.

Milton Frazier

2 de nov. de 2015

I love that the salesmen were nice and a part of the community! They were very attentive and the dervice department is the same way!!

Johnny Mccarty

28 de oct. de 2015

Fast, and quick. Though it would be nice if you vacuumed out the vehicles as part of your service. My previous dealer (different make) provided this service every time I took my car in for service.

Kenneth Smith

26 de oct. de 2015

Friendly and helpful. We have bought a total of 8 vehicles from the Kilgore dealership. We always receive good deals, excellent vehicles, & great customer service. We have been very satisfied with repairs and the ability of quick, quality service. I would recommend this dealership to everyone I know.

David Thompson

23 de oct. de 2015

Purchased several vehicles from Kilgore very satisfied with the dealership more then likely a lifetime customer

Norma Hunter

21 de oct. de 2015

Great customer relations. I'm happy with my new ride.

Terrie Knotts

18 de oct. de 2015

My f350 had several problems. Erg valve replaced. Mechanic was sent to house to repair turbo clamps. Wrecker sent to tow to ford. Update given from service dept on work. Cracked heads repaired. Picked up and noise noted r front. Returned to Allstar and problem repaired. I pull a large elite horse trailer and in the road a lot. And mechanical problems are a worry. The service staff were courteous and worked hard to get my (Beast) f350 back in the road. Will and have recommended to others. Thank you again. Terrie Knotts

David Ellis

16 de oct. de 2015

Service was done to my expectations. They have always done a good job there.

Randy Couch

15 de oct. de 2015

Aaron was very helpful and made our purchase a very pleasant experience. If we need a car in the future we will definitely visit him again. He was very knowledgeable in all areas that we addressed (car knowledge, financing, servicing our vehicle, etc.) He was professional and made sure that we were happy with every detail of the car. Shane in finance also did a great job explaining our financial agreement. He went over all of the warranty and maintenance options with us in great detail as well.

Robert Kronschnabl

23 de sep. de 2015

Normal maintenance (THE WORKS) went well. But the servicing of the ignition switch did not completely resolve the problem, intermittently not being able to turn switch on. I'm not sure if it is the ignition key or what? The switch will work if the key is reversed. The switch was replaced at the last service call on 9/16.Your staff was most helpful in handling the service immediately.

Thomas Ryle

10 de sep. de 2015

The service writers (or whatever they are properly called) are always very friendly. My service was done quickly.I also enjoyed seeing the owner's '68 Cougar. Nice iron.

CFH

6 de sep. de 2015

This is my 5th vehicle that I have purchased from this dealership. The staff in sales and service are always courteous and helpful. I definitely would recommend to all of my friends to buy from All*Star Ford.

pepper

4 de sep. de 2015

I wanted to trade in my 2013 F150 Super Cab with 31000 miles. They appraised it and offered me $17,500. I said that was to low we went back and forth for a while finally we settled on $20,000. I picked out the vehicle I wanted and finally we agreed on a price so the next day I cleaned out my truck. drove up to the dealership and told them I was ready to sign all of the paper work. The salesman says well we are only going to give you $18000 for your F150 I said yesterday you said 20000 he said well it's 18 now I was shocked. So I looked up the value of my truck on kbb and it was 20650. I showed him and he said they didn't use kbb.. they used nada. I was like ok your not going to honor your word from yesterday. He said it's 18000 that's all it's worth. So I decide to look at nada and to my surprise avg. trade 20275, rough18650, clean trade 21600 so I asked him what would my trade be considered he said average to clean so I showed him my phone and said well that would make it worth around 21000 according to you. then he said they also looked at what they are going for at auction and some other web page. I asked him well are they putting in all of the options like the spay-in bed liner running boards and so on. He said I would think one has been doing it for 25 yrs. the other for 30yrs. he goes toget a copy of the report they are looking at and the finance manager comes out and said it's 18000. They would not or could not show me a report. I'm pretty sure they were lying and trying to rip me off. I like my ford truck but if I were you PLEASE GO TO LONGVIEW OR TYLER NOT TO THESE CROOKS.

Mark Gilbert

31 de ago. de 2015

The staff on this trip were great. The only thing I would change is : when a customer (me) comes to drop off the vehicle and it is a warranty issue the customer should be offered a rental and not have to ask for one. Defiantly shouldn't have to ask twice. Other than that All Star has redeemed themselves over my visit prior to this one.

Dorothy Meredith

31 de ago. de 2015

I had a free coupon for a free oil change at another dealership and Kilgore Ford honored it. They didn't have to do that and I thank them.

Zareen Sami

24 de ago. de 2015

It takes very long for small thing,try to make it faster for can speed up i

Sharon Bell

22 de ago. de 2015

15 ford f150 every one at dealership was very helpful. We found the vehicle we wanted and the staff wor to get us in it. Staff went over warranty and features of vehicle, very happy with service we received.

Kimberly Zimmerman

21 de ago. de 2015

The lady named Kim that works in the service department is one of the most helpful and nicest people I have encountered at that dealership...She deserves a raise in my opinion....She went above and beyond answering my questions....

Anthony Griffith

21 de ago. de 2015

Very quick and easy to deal with. I went in knowin what I wanted and was quickly attended to, leaving with the car that afternoon.

Thomas Sartor

13 de ago. de 2015

Very pleasant and helpful service, Auto serviced as requested and suggested needs discussed. Thank you,

Daryl Liles

7 de ago. de 2015

Kimberly in service was very helpful in getting our mustang mirror light fixed and looking good.

Milton Hollingsworth

29 de jul. de 2015

I just got a estimate on the repair for my Truck. I am not ready to get it fixed. It is the rear door on the driver side door latch.

Glynda Richey

23 de jul. de 2015

The service has always good. The staff is always very helpful and courteous. I bought a Fusion 2015.

Margaret Reynolds

23 de jul. de 2015

I brought my husband's 2014 F150 in for an oil change. The next day, while he was at work, one of the panels underneath the truck had worked loose. He called All Star Ford to tell them about it and within 30 minutes, someone from the dealership was at his job, fixing the problem. Service like this is why we have used All Star Ford for years and will continue to do so.

Gene Fout

16 de jul. de 2015

my 2013 edge would not start at east texas hardware at 5:20 p m . I called all star ford within 10 mins a very pleasant man jumped the car. I droveto service dept. mike got Reddick to check batt. a new one was put in, I was gone by 6:15 with new batt. kesha took original call and got this going. this is why I do my best to buy in Kilgore.

Chris Prather

14 de jul. de 2015

We were pleased with every one of the employees at Allstar Ford! We knew going in which pickup we wanted to buy (located it on Allstar Ford's website). Josh Bailey was able to answer all of our questions, took us for a test drive, and was very courteous. We would recommend Allstar Ford to all of our family and friends!

Linda Smith

24 de jun. de 2015

I had to wait a long time, but other than that everything went well. Thanks

Valued Customer Well Pro Services Lp

24 de jun. de 2015

Everything went fine, they fixed my truck in a quick time frame and called me when it was done.

Derold Miller

22 de jun. de 2015

Interesting enough I was just driving through Kilgore and decided to drive through your lot to have a quick peek. I saw this F-150 in the most beautiful color and it looked great. So I stopped and was greeted by Charles. I took the time to drive the truck and fell in love with it.Next came the dreaded part, the red tape. I have worked as a technician for Ford Motor Co. in the past so it was no surprise to me what I was about to face. Instead I was introduced to Bruce in your finance dept and was pleasantly surprised how he worked with me to get me everything I wanted and more.I work in a very stressful job (IT Director for Gregg County)and thanks to your professional staff they made this truck buying experience completely stress free. I would like to give a special thanks to Charles and your finance team for being courteous and very professional. I would not hesitate to shop at your Dealership again in a heartbeat.

bgabriel

20 de jun. de 2015

Bait and switch advertising.. extreme pressure sales... they dont really care whether the purchase is a good one for you.. sad to say.. Ive traded there in the past but no more..

Barbara Harner

18 de jun. de 2015

Bought a fusion. Got us out in as timely manner. Jesse and Shane wre very helpful and nice

Mary Aikman

16 de jun. de 2015

I love my car! It is so easy to drive, and I can get in and out of it with no problem. The salesman, Cody, was so kind and helpful. I thank all of the people at the dealership for making my experience easy and rewarding. I will purchase my next vehicle from them for sure.

Gaylon Sessions

15 de jun. de 2015

Helpful staff...but unusually long waiting time to get something as minor as vehicle inspection.

Debra Didonato

13 de jun. de 2015

Just filled out another survey yesterday. How many do we need to fill out every time we come in for routine maintenance???

Reagan Knight

10 de jun. de 2015

The service staff was really friendly and helpful, gave me periodic updates on my service vehicle

Glynda Richey

5 de jun. de 2015

I bought my second ford fusion. The salesman and everyone else at All Star Ford in Kilgore have always been very pleasant and helpful.

Kenneth Pauley

1 de jun. de 2015

great service, the people are great and they are up to date with the service needed never enjoyed having my truck serviced before

Gene Fout

20 de may. de 2015

I am impressed with service mgrs. they keep you informed about the progress of work beign done.kim is a keeper.

James Reynolds

20 de may. de 2015

The process took a long time. Too long. Everyone was great and did an outstanding job. All were friendly and professional. Great people!

Jeanie And Thom Armstrong

12 de may. de 2015

ALWAYS a pleasure to get my car fixed by All Star Ford. Kim is friendly, informative, and always calls giving us an estimate on repairs.

Valued Customer Rlm Enterprises Inc

11 de may. de 2015

Purchased F250 Super Duty. The salesperson Cody did not over sale me, he answered my questions quickly and effectively.

Juanita Hall

5 de may. de 2015

Excellent. ...will definitely keep coming back to purchase my next vehicle from Allstar Ford. Thank you All star Ford dealership.?

Kathleen Davis

5 de may. de 2015

I needed new tires and the service tech was very helpful in helping me decide what tire to buy. I had already looked at what they had available online but I needed help in narrowing it down to a specific tire. She made sure that I knew there was a rebate available on what I selected and helped me take advantage of the rebate. Installation took a couple of hours but the waiting room was comfortable, so I didn't really mind. I don't live in town so using their shuttle service wasn't an option for me. This was the first time I had bought tires at a dealership so I wasn't sure what to expect price wise or service wise. I am pleased with both.

Benzell Tyler

28 de abr. de 2015

I purchased a 2013 Ford Fusion Titanium during the summer of 2013 and I have been satisfied with the customer service from the seller to the rest of the staff every since, not to mention the dealership is in Kilgore, TX and I live in Shreveport, LA. I drive to and from just for the quality service so my satisfactory rating should be self explanatory.

Lakeshia Henderson

28 de abr. de 2015

I really appreciated all of the help and kindness everyone showed me.

Bruce Cunyus

27 de abr. de 2015

I purchased a 2015 F-150 Platinum and was very satisfied with the service and help the staff gave me. This is the 6th truck and 9th overall vehicle I have purchased from All Star Ford or their predecessors and have always been impressed by the way I was treated at these dealerships.

Sharon Mccann

23 de abr. de 2015

Fusion Titainum. We really enjoyed the experience. Cody was a pleasure to talk to and the sales manager or finance manager were both very helpful. This is our second Ford product bought here and if we have as good an experience as with our Edge we will probably be back.

Chaney Daniels

21 de abr. de 2015

All Star Ford in Kilgore, Tx made my car buying experience fast and easy! They even went all the way to Memphis, TN to get the exact 2015 Mustang that I wanted!!! Will definitely recommend them to family and friends in the future.

Donna Lineberger

13 de abr. de 2015

I have Ford F-150. The service department is very efficient. Kimberly is very informative and has great costumer service. I really enjoy going to All Star Ford.

J. L. Cobb

10 de abr. de 2015

I bought an F-150 SuperCrew from Mike Allums. He made the experience a very pleasant one. Because of him, I am thinking about buying another one. I wish all car sales people were like him.

Debra Didonato

7 de abr. de 2015

Service staff is always courteous and professional. Work is always done on time and done correctly. Kimberly is a great asset to you team.

Anita Luff

7 de abr. de 2015

Everyone was great. The staff is always very helpful.

Thomas Margraves

20 de mar. de 2015

staff was very friendly . the waiting area was eveery comfortable and they were able to get right on my car . i am very pleased with my experence at All Star Ford in Kilgore,tx.

Melvin Jordan

20 de mar. de 2015

The service writer did an excellent job on reviewing what I needed to be done.

Kenneth Pauley

25 de feb. de 2015

worked me in and thanks for that .only thing i did notice on the inspection sheet they missed the chip in the windshield and now i will have to replace it. i forgot to tell them about it guess i thought they would see it oh well. thanks again good job

Lawanah Fleming

24 de feb. de 2015

staff was very friendly & helpful. I own 2007 F150

Milton Hollingsworth

20 de feb. de 2015

Service was quick and very good......Will use them next time.

Michael Sorensen

19 de feb. de 2015

There was a problem with the lighting glitching and it could not be replicated. I am not sure what it takes to replicate such a problem but it would seem that a thorough diagnostics would reveal something. This dealership seems to be in the building phase. I hope they don't dump the people they have now once the management figures out how they want to run the place because the people are fair and they try hard. I think it is the system they are having to work with that needs improvement.

Beverly Holmes

18 de feb. de 2015

great sales staff and great management sales process was awesome and very friendly

John Boigk

16 de feb. de 2015

All-Star Ford found the Transit van I wanted and made the deal happen!

Robert Kronschnabl

12 de feb. de 2015

I received very prompt and courteous service. Very short wait and comfortable accomodations.

Gene Fout

12 de feb. de 2015

a good group of people, I am always at ease and the lady service mgr. is the best you have had.

Donald Potter

12 de feb. de 2015

Kim was great! Timely service, Clean waiting room in and out oil change!

George Stone

12 de feb. de 2015

The wait for this service was too long. Hoping when I get my tires today it will be shorter.

Paul Welch

9 de feb. de 2015

Service appointment was on time, representatives were helpful, and work was completed within the time estimate.

Pamela Pipkin

6 de feb. de 2015

Saturday morning oil change with "the works" and a reasonably short wait in a comfortable customer waiting area. Now I'm off for another 5,000 miles of driving my Escape.

Kyle Motes

5 de feb. de 2015

Service was quick and I was completly satisfied! Will definetly be back.

eddie

4 de feb. de 2015

when dealing with kim its always fast and efficient service. in the event there is a problem she is quick to fix it. i have my company truck serviced there most every time and when i have to service another company truck i bring it there as well. if it were not for kim i probably would not use your services because i have found others to be not quite so eagr to help and fix problems.

Lowell Johnson

3 de feb. de 2015

All good .very pleasant and friendly employees. I will recommend to others

Chasity Daniels

3 de feb. de 2015

I love the customer service and their effort to get the terms I wanted.

Jeremy McQueen

26 de dic. de 2014

My experience was wonderful. I had not bought a new car in awhile so I didn't know that much about buying a new car. But dealer made it comfortable for me buy being friendly open and honest and very informative. If had question he had an answer excellent service.I am really enjoying this vehicle it was exactly what I wanted.

David Wilson

26 de dic. de 2014

Great folks to work with. It took a little longer than expected, but it was a transmission. I would rather they take the time and do it right. Everyone was great to work with.Purchased the car in Longview, but couldn't get their service department to find dates that worked for me. Kilgore was great to work with!!

Brandi Willeford

24 de dic. de 2014

Kimberly is fantastic! I love her....she took great care of me and my daughter getting us in a loaner so that all of the recalls (5) could get fixed on my Escape. Thank you Kimberly!!!!

gene fout

23 de dic. de 2014

the smiles in the service dept. made my day. I left in a good mood.

JD

15 de dic. de 2014

Did a great job of repairing my truck fast and on time!

Milton and Lisa Frazier

8 de dic. de 2014

Our experience was great. Our salesperson, Kori Martin and the Finance Mgr, John Boyd both were very helpful! This is our 2nd car from this owner/dealership

James Freeman

5 de dic. de 2014

Awesome service! Always go above and beyond! Will be a repeat customer.

Donnie Bozant

27 de nov. de 2014

I have purchased multiple vehicles from this dealership and have always been treated fairly. Gilbert and his staff go above and beyond to ensure customer satisfaction. We bring our vehicles here for all maintenance and repairs as well. They also helped us with our daughters first major purchase. I highly recommend this dealership for all your vehicle needs.

Jeana A

25 de nov. de 2014

We took my Crown Vic in for a major repair. All of the employees were very helpful and also cheerful. The repairs were done timely and the charges were reasonable. We would RECOMMEND All Star Ford for both repairs and purchasing a vehicle

mr. gene

4 de nov. de 2014

door ajar light and buzzer coming on. fixed on time , no problems.

M.H. Hollingsworth

30 de oct. de 2014

Very accommodating and repairs were on estimated time.

Kronsro

20 de oct. de 2014

Service personnel are very attentive to needs, they know how to handle any problems and answer all questions. I have been having my cars serviced for 10 years and have always bee satisfied.

gene fout

2 de oct. de 2014

if you want a oil change that wont drip on your garage floor for 2 months, all star ford is your place. nice people too deal with.

Milton H.

27 de sep. de 2014

The replacement of the Battery was OK. I just wish you had re-set all the electronic settings.

One happy Momma

23 de sep. de 2014

Kimberly and Wesley took great care of my family vehicle. We trust them greatly!

Kimberly Griffin

20 de sep. de 2014

2014 ford fusion se-service I was completely satisfied-staff was very helpful

Steve Roach (purchasing) HW Services

19 de sep. de 2014

I am in purchasing and involved with service of our trucks. In 10 years I have used about 10 Ford dealerships from Mineola Tx to Bossier City La. Wesley Edge is the very best service mgr. Our company has ever used. He has gained our trust in repairing our trucks. Only repairing what is wrong. Standing with us on warranty work when it applies. And giving us a fair price on repair work.His backup, Kim has also done us a great job. We take all of our trucks to All Star Ford in Kilgore.

Craig Male

5 de sep. de 2014

Kimberly was a pleasure and the work was done flawlessly. Thanks Much

Kenneth Pauley

3 de sep. de 2014

new f150 everyone was friendly and helpful with all that is going on with the remodel i think everyone did a good job i am hoping the service dept will be just as good.

James Lee

2 de sep. de 2014

Very helpful sales people.

Kristie Womack

28 de ago. de 2014

I purchased a 2014 Focus at All Star Ford in Canton, and the transmission was bad. I was referred to All Star Ford in Kilgore since it was closer toy home. They were very accommodating while they had my car for several weeks and kept me in the loop about my car, even giving me a vehicle to drive. Kimberly and Keisha in the service dept were wonderful.

Christopher Terry

27 de ago. de 2014

I bought a 2014 Mustang for my daughter.

Lakeshia Henderson

23 de ago. de 2014

The whole service staff was wonderful. From the service manager to the cashier. I was very appreciative of them

Alfred Bradford

22 de ago. de 2014

Purchased a Ford Focus for my granddaughters for their birthday. They had the right car, right color and the right price and my granddaughters were excited. The salesman and the service we received was outstanding. Will definitely recommend friends and family to purchase new or used vehicle from All Star Ford.

Gene Fout

21 de ago. de 2014

good service and fast.

Gary

6 de jul. de 2014

The service writer actually listened to me. I got my 60000 mile checkup, issues I new about and some I didn't all repaired. Postponed brake replacement to the next service with a more in depth inspection by master technician.

Don

30 de jun. de 2014

You got my vehicle in and fixed it right away, you found another problem I had And went ahead and fixed that for me also. Thank you

Vernon

19 de jun. de 2014

Our salesman "Jesse" was the best. We were treated with a smile and laughs. Everyone there seem to be happy to help you. If you are looking for a vehicle you need to see Jesse. The whole experience was great

Linda

4 de jun. de 2014

No pressure. They showed me every vehicle I thought I might like to have. They let me take my time to check out and to drive each vehicle I was interested in. Very courteous folks.

Leslie

16 de may. de 2014

Our sales person - Nena was very easy to work with. We always thought that she was being up front with us and made the experience simple and easy

chu1chu2

29 de abr. de 2014

Had a great experience with this company when I purchased my 2010 Ford Flex with them in January 2010. Went straight back to them when I wanted to buy my 2014 Flex. They had worked out a deal that I had agreed to then got down to me making an appointment to go sign the papers and was told the price had gone up over $2,000!! And that was that. No good explanation. Conversation was over. Called Rockwall Ford and not only did they stand behind their word, they sold it to me for $500 less than All Star Ford had first agreed to with me to begin with AND had the car in place and ready for me to pick up last Friday morning!! Won't deal with them ever again. Business's should stand behind their word!!!

SharonH

19 de abr. de 2014

Very impressed with the service. Staff did an excellent job on my vehicle!

Lakeshia

4 de abr. de 2014

The Service Writer Kimberly was really sweet and helpful and the technician that worked on my car was nice enough to explain to me the problems in detail.

Rick

2 de abr. de 2014

You made me feel welcome. The overall deal (price less trade-in) was comparable to another dealership I compared. You were very willing to try to find the color I wanted while keeping the same option package.

John

28 de feb. de 2014

The salesman was very helpful. You could not ask for better help from a salesman. I spoke to two different ones and both were very polite and helpful.

Linda

28 de feb. de 2014

The salesperson was very friendly and very helpful. I found what I wanted at a price I can afford. I am well pleased.

Jeffrey

23 de feb. de 2014

You made me a promise and you did everything right to make that promise come true. And I thank you for that.

David

5 de feb. de 2014

the salesman in the pre owned was very friendly and helpfulI had a problem with a truck I just purchased and the service personal step up and took care of if even though it was not covered under warranty. thank you

Sherry

30 de ene. de 2014

Melissa was very helpful and found what we were looking for. Everyone at the dealership was friendly and helpful. Brian checked in with us several times, and remembered us when we bought out last Expedition 2 years ago in Athens, where he was working(but not our salesman).

Gary

29 de ene. de 2014

Lots of friendly folks to get me back on the road in Fireball. My Mustang was serviced quickly and several people helped to get me enrolled in their owners advantage service program.

Lee

1 de ene. de 2014

Craig Slayter was our salesman and he made us feel very comfortable and he was a pleasure to work with. We liked him so much that our son requested him as his salesman and he bought a new truck as well. Craig was the best! Brandon and Sherrille (?sp) were great to work with as well. We will be doing business with Kilgore Ford in the future.

Robert

13 de dic. de 2013

I can honestly say that the way I was treated at Kilgore Ford made the difference in my decision to purchase a Ford truck from them. Buying a car can be stressful, but the salesman, Melissa, the sales manager, and the finance manager, made this a pleasant experience.

Scott

13 de dic. de 2013

The customer service I received was exceptional. The sales staff were very friendly and personable. Salesman, Bryan McGaw, and sales manager, Bryan Carter, went above and beyond to find the truck I wanted and were very accommodating from the start. I enjoyed doing business with them and have already referred quite a few of my family and friends. I can honestly say this was the best car buying experience I have ever had.

Heather

10 de dic. de 2013

They were incredibly eager to help me get exactly what I wanted. The staff was very friendly. They walked around in freezing temperatures with me to show me cars.

Chris D

10 de oct. de 2013

Low pressure. I enjoyed the fact that I wasnt asked every other sentence "What will it take to get you in a truck today?" I told them what I was looking for and how much I was willing to pay. Steve Shuttlesworth was outstanding. He was so pleasant to deal with, I even spent more than I intended.

scottgibs

2 de oct. de 2013

My ford mustang would have water coming out of my dash and 3 times i would go to this dealer Kilgore Ford amd thy can never find where the water was coming from. when a mod got shorted out on the right side of the car when the water got to it. i got my car up there and thy installed a new one and now i got a clicking sound under the dash. i told them it was not there before and was told it was and i was lieing. so in front of them i installed the old mod and there sound was not there. thy was not happy. leave the car for a week and get it back and was told there is some wiring under the hood and would cost 2000 for the wiring plus laber. i sayed no and got my car with the clicking sound and thy would not let me have the mod i paid for. i did find where the water was coming from . the dran plug under the hood was full and can not drain. thy never looked and water would run in to the car. My car mod shorted out again from the rain that cam in and when back up there to them and then it got nasty, thy first told me thy was a core charge for the mod and after i showed then there was not. Opps we can not find it. and then told me THY have proof my windows was down. . the floor was wet.... Daaa.. Well short of the long. THe Owner of the dealer called and told me to come get my car. thy will not fix it i showed them thy rip me off and did not even try to find the water coming inTOTAL RIP OFF> stay away Very Nasty Service Manager and OwnerUpdate. I was Called from the Owner after i got a Call from Ford Corp Office about all this. He Told me in short terms on the Phone ( Very Nasty) to get my beeping Car off his lot now! That thy will not work on it and i asked him to show me something and he reply was. I am not . going to show you a beeping thing. get you car off my lot now! I called Ford Corp again to let them know just how bad and nasty the owner and service manger is. i will be going to the BBB over this and sending letters to the Ford ceo. i only hope thy will replace the dealer or fix them where thy can not rip someone off like thy did to me. Run away if you see them.

Bomessage

20 de oct. de 2011

The sales person (Nick Sweet) was a pleasure to work with. Took the dealership 2.5 hours to get the car detailed after the sale. The car had a noise develope in the transmission with in two weeks. Sounded like the imput bearing was shot. We took it back to get this certified used car with extra warranty repaired. Ford did not give them a new transmission just the parts to patch this one. Kilgore ford had this car for almost a month trying to get this tranmission quiet instead of getting a new one. This was a v6 car for my wife no hot rodding ever and yet the five speed was junk. We get the car back finally and the tranmission is quieter yet is not right. We tried to go out of town in this car and almost everytime on a long hill the engine would shit off before we got to the top of the hill. Twice now our vacation plans were ended due to this Ford Certified used car. AFter paying to get it towed home the last time and then towed to the dealership for the last time just a warning a Ford Certified used car can ruin your credit and damm near get you run over when it dies on the expressway. Ford doesn't care they just keep hounding me for not wanting to pay for a car who has almost asmany miles on a wrecker than we drove it.