Used Cars for Sale at Younger Toyota in Hagerstown, MD

BenHagerstown

Aug 5, 2016

Professional dealership. Experience could not have been better. Bought a low milage used Corolla. Ask for Ken Murphy. He will treat you right.

BBrit

Jul 25, 2016

I have a Toyota Corolla that has a recall. I have called to get my recall fixed. The lady told me the part would be ready in 2 weeks, and I would get a call back. Never got a call back so I called 3 weeks later and spoke with another individual that told me the part wasn't ordered. They insured me it would be fixed and the part would be ordered. Well needless to say, after a total of 4 calls my car is still yet to have my part fixed or ordered. I would never shop at this dealership or refer them because of my experience with this process. They will not have to worry about my next car purchase! Save yourself the hassle and go someone that they actually want your business!

Sheena Hunter

May 13, 2016

Louis Lee is a customer service specialist. What a fantastic experience at Younger Toyota..not only is Mr. Lee very friendly, courteous and knowledgeable but he is also attentive and works extremely hard to guarantee customer satisfaction. He was able to get me exactly what I wanted and needed that fits my budget! I left the dealership very pleased..He's a great asset to the dealership!!!

Dick whittinton

May 12, 2016

Thanks Louis Lee for helping me get my wife into a new vehicle she loves. I have recommended you to friends and would rate the service and your help very highly

pearl whittington

May 12, 2016

I drove a 17 year old toyota camry for 17 years which was in good condition and very low mileage After riding in my sisters RAV4, I liked it so much that when my husband suggested I get a new vehicle I told him I wanted a RAV4. Louis Lee was our salesman he has a great personality (I have recommended him to friends and told them how nice and helpful he is. He is not pushy and is willing to spend as much time as needed to go over the features of the new vehicle Thanks Louis for getting me the perfect vehicle. I love it I would give Louis the highest rating possible

satisfiedCustomer

May 11, 2016

I recently purchased a used truck from Younger. Ken, my sales rep was very patient and helpful throughout the process. The purchase was pretty much as expected and they were willing to work with me to get the right deal put together. Where the dealership really went above and beyond is what happened after the purchase. As with any used vehicle, its always a bit of a shot in the dark as to the outcome. In my case, within a few days of purchase, the Service Engine Soon light came on. After a stop by the local auto store to read the codes, it looked like a problem with the catalytic converter - a pretty costly repair. I immediately called my sales rep, Ken and he had me contact the service shop. They got my vehicle in the next day and assessed the situation. I got a call later in the day confirming what I thought was wrong with it and informed me that they would pick up the costs. Given this was an "as-is" purchase, they did not have to cover this particular issue, but I am certainly very appreciative that they did. Everyone that I have worked with at the dealership so far has been outstanding!

Joni Young

Apr 28, 2016

My second attempt to get this sent your way. I had been a Ford product owner...until Eric Eichelberger introduced me to Toyotas years ago. I will never look back..... Customer service, quality of repairs, etc., are all top drawer BUT what sold me on the Toyota was the buying process. Ken Murphy assisted me with this shopping experience and I was hooked. Ken knew his product; there was no pressure to "move up" or buy a "new" vehicle. He was patient and very kind. You are indeed fortunate to have him as your employee. He truly believes in the product he is selling.

Patty from Hagerstown

Apr 28, 2016

My experience at younger Toyota in is always a pleasant experience! I receive great customer service and have always been satisfied with the attention to detail when dealing with my sales rep Ken Murphy! He meets all of my expectations and is open and honest! I purchased a Toyota Highlander and I could not be happier! Ken went over everything in great detail with the paperwork and vehicle ensuring that my overall experience and customer satisfaction was met. I would certainly recommend this dealership to my friends and family. Thank you Ken for making my purchase fast and seemless!

Curtis Davis

Mar 17, 2016

From the time I walked in the door until the next day when I drove my new truck off the lot I couldn't have asked for a better experience! Very,Very Pleased !!!

two car purchaser

Mar 7, 2016

My wife and I had a excellent buying experience with Brian Fearnow as our sales person. Brain was very knowledgeable, professional and was very informative. Brian listened to our needs and directed us in the direction of not only well priced vehicles but also the best vehicle for our needs. We felt in his dealings with us he definitely had our best interests first.

Charles Kendall

Feb 1, 2016

A problem surfaced within a few days of a vehicle purchase. I was mistakenly assigned as the vehicle purchaser, when in fact my daughter was the actual purchaser & I was to be the loan cosigner if needed because of my credit rating. I immediately contacted Kristin McKenrick who in turn involved Ken Murphy & Eric Eichelberger. When the problem was identified a solution was developed & within a few days everything was resolved. Thanks to the efficient work of the previously mentioned individuals the situation was resolved to my complete satisfaction. Sincerely, Charles Kendall

Debbie Daugherty

Sep 18, 2015

Just bought by second Scion from Mara Myers and could not be happier. Mara is a wonderful person to work with and goes out of her way to help in any way she can. Would not see anyone else but her, she deserves a raise! Very happy with both of my Scions - they are great cars.

charles

Jun 11, 2015

my salesman mike was excellent process was painless and that's way a dealership should be I recommend younger Toyota to anyone very very excellent dealership

samcro

Apr 18, 2014

Tried to purchase a vehicle that was on the lot for well over a month. The car was priced much higher than competitors prices on similar vehicles. They refused to negotiate a fair price. I went up, but they would not meet us. The car was great, but the sales made us look elsewhere.

None ya

Mar 13, 2014

I was pleasantly pleased with my overall experience. I stopeed by the used car lot one Saturday by myself and was not approached by anyone. On my second visit, Jackie H. showed up and proved to be my new best friend. She did everything she said she would do and within 7 days, I purchased the car I was looking for. It was a pleasure working with Jackie and would recommend her to family and friends.

disappointed

Feb 6, 2014

Very disappointed to arrive at 8:10 for 8:45 oil change appointment. Went to run an errand, came back and my vehicle was not moved at 10:15. It was finally done at 11:30. I feel when you make an appointment, it should be honored.

Have water? Add Boat

Feb 4, 2014

Thumbs up to Teresa. Every time I come in to your facility I'm greeted professionaly and with excellent care. Great Job!

Julie

Feb 2, 2014

I am a loyal Toyota customer because of the exceptional and personalized service I receive every time at Younger Toyota. Louis Lee has been our salesman for years and we can always count on him to provide us with the car we are searching for with high quality, professional service. Thanks Louis!

ray covey

Feb 1, 2014

your service advisor teresa hardbaugh makes you feel very welcome. the service was great. it was 7am i didnot have time for a nap.thanks for the donuts

Grovey

Jan 31, 2014

It is difficult to give a review at this time because there is still work to do. But, I believe the service department is doing all they can to fix the problems. Everyone is friendly and professional. Explanations are given as to what was done and what is planned to complete the work. The wait time for a scheduled visit and what was done, was longer than I feel it should have been. However, I feel I am in good hands.

Mo

Jan 31, 2014

I dropped My car for Routine maintenance and for the first time I sought to use to shuttle service to get back to work, i was assured that such service available and prompt. I arrived at 12:50 noon. Was told By the person who took my keys- to wait "FEW Minutes"....I waited till 1:40 noon....My office was full with pple who expected me to be by one.....What made matter look completely unprofessional that the shuttle Arrived..THEN HAD TO GO Somewhere Else WHILE I was waiting for the "FEW Minutes" ..AND Later on when i waited for 50 minutes and complained I got a completely non-sympathetic answer... IT Was a disaster...I had to call for a car to come and pick me up..furthermore my car was done and No body called me to come and pick it up!! so i kept waiting in my office.. I ve bee doing my service at this place for almost 3 years.. ... Beyond disappointment.. this has come to an end..

Joshua Adams

Jan 31, 2014

Truly exceptional customer service! Mark Duvall and Shawn Alkire were very helpful. Highly Recommend purchasing a car from here! LOVE LOVE LOVE my Toyota RAV 4! KUDOS Younger Toyota.

Red Sequoia

Jan 31, 2014

This is my 4th car from Younger Toyota. My second Sequoia. Love, Love the service and the people. Always friendly. Waiting for your car is great..good food, coffee and comfortable seating. Why go anywhere else?

Vaughn Snyder

Jan 30, 2014

Jeremy Kelly was excellent in explaining things and made the new car purchase easy. Thanks again.

Rob M.

Jan 29, 2014

Fast and friendly service. Great overall experience.

Jennifer

Jan 25, 2014

This is my third purchase from Younger Toyota and my third 4 Runner. Thanks to Jeremy Kelly my Sales Consultant for all of his hard work and making sure my buying experience was pleasant. Love my new 4 Runner ! I will never buy a car from a different dealership other than Younger. Dave Carroll, the manager was very helpful and patient I will enjoy my new car for many years. I will recommend Jeremy Kelly to all my friends.

Shirley Crowe

Jan 25, 2014

Ken Murphy was very helpful in my search for a new car. First of all, No Pressure, I like to think for myself. I told him what I was interested in and he found it for me. He was very helpful in explaining the new features of the car and how everything works. Everyone at the dealership was very nice and pleasant to work with. This is my third Toyota purchase and I had considered going back to Texas, to the dealership where I purchased the first two. They were excellent people! I am happy to say that I found Younger Toyota to be just as great ! Thank you for a very positive experience! Shirley Crowe

MD Hercules

Jan 24, 2014

This was my fourth purchase from Younger and Louis Lee made this my best experience yet. He really made sure I got the right car and the right features to fit my driving needs. Matt Hull did my finance paperwork and made things really easy. It was such a good deal that we came the following day and bought a second car. I'd recommend Louis to anyone in the market for a new vehicle.

Dennis Yost

Jan 23, 2014

This is my third purchase from Younger Toyota. Thanks to Justin Luttrell my Sales Consultant for all of his hard work and making sure my buying experience was pleasant. Love my new 2014 Toyota Corolla. I will enjoy my new car for many years. I will be recommending Justin Luttrell to all my friends.

chip wolf

Jan 23, 2014

Shaun Alkire did an excellent transaction and was very informative of the vehicle I was purchasing.

Kathy Elkins

Jan 22, 2014

It was time to service our Camry and have a recall issue addressed. Our appointment was quick, and the wait comfortable. It was also nice to see Louis, the Younger sales rep who had sold us our car. His positive attitude and friendly demeanor is very welcoming. Good Job Younger Toyota!

Rickachet

Jan 19, 2014

We were really surprised at the excellent service we received on the purchase of our new Tacoma. Everyone went above and beyond to find exactly what we were looking for. We enjoyed the experience so much, our daughter and son-in-law want to purchase their future truck from Younger Toyota.

Al McKegg

Jan 18, 2014

Stan and the others I worked with did their jobs well. the process was easy and communication was good. You can't ask for more.

sdryan1

Jan 18, 2014

Great service first time back with my new vehicle.

Corinne Jenkins

Jan 18, 2014

Wonderful customer service and I was in and out of there in under thirty minutes! I was very Pleased with Dan Higgins because he was very thorough and all employees were very thorough And helpful!

Tim in Winchester,va

Jan 17, 2014

The service department is great. they took great care of my car. They even matched other dealerships prices. Waiting in the waiting area is very comfortable and has great food while you wait.

douglas henesy

Jan 16, 2014

Great service. Nice people to deal with. had a trailor hitch installed looks professorial.

Redcarlady

Jan 16, 2014

I was with a friend who was going in to Toyota to see if her custom truck had been delivered yet. There sat a Red Matrix. Since I owned a Pontiac Vibe, I knew they were bassically the same car and I fell in love. My poor Vibe had almost 100,000 miles and was starting to show the wear and tear. Well, I test drove it and the next thing I knew, I was going home in a new car. The folks are at the dealership are fantastic, the place is very clean and they go the extra mile for their customers. Oh, my friends truck arrived as we got back from my test drive.

ToyotaLoyal

Jan 16, 2014

Visited the Parts Dept and purchased a replacement part for my daughters TC on Friday. I was told the repair was covered until March of this year due to a recall/campaign of sorts. That's a nice surprise!!! But the best part was, while talking to the cashier, Scott/Service Manager walked by, the lady called him over, explained to him that my daughter was going back to school the following Monday, and asked if he could get the repair worked on Saturday. Scott said they were booked solid, but he would try if he could have the car all day. I dropped it off at 8:30, and was completed by 10:40. Now that's excellence in customer service. Those two, and I wish I could remember the cashiers name, deserve to be recognized. I hope Dave sees this and does so. Sincerely, Tim Humphrey

Mommas RAV4

Jan 15, 2014

I brought my RAV4 in for a noise in the engine. I was pleased that they were able to find and repair the problem that day. The waiting room was comfortable and I enjoyed a good cup of coffee. Thank you for your great customer service and your expertise.

Mary E. Howes

Jan 14, 2014

I took my Toyota in for work on a recall issue and also had an oil change done. The work was done well within the time frame given me and the workers were professional, pleasant and competent. I was more than pleased.

MRIDDLE

Jan 14, 2014

My wife and I where looking for a 2nd car for her and had search many deals but once we made it to Younger we went no further. The staff is great and very helpful, make you feel at home. Phil Young was my sales guy and he was so nice and helpful!!! They have won a customer for life!!! I will buy all my future cars from them. Thanks everyone at Younger Toyota!!

mc

Jan 11, 2014

Due to a recent move I needed to find a local Toyota dealer to service my Prius. The waiting room was comfortable. The service rep was helpful. I love using coupons whenever I can, but being my first time at your service center wasn't possible. I thought the price of my service was reasonable even without a coupon. I look forward to receiving coupons through my e-mail and the excellent service I received.

cz

Jan 11, 2014

Bought my first Toyota car from Younger. Salesman was great . . . no pressure; very willing to answer many, many questions. This is second time car has been in for routine service. Everyone is very professional and helpful. Clean waiting area and complimentary food/beverages. When car was taken in this week, it also had recall work done. Was told it would be a 3 1/2 + wait, but work was completed in 2 1/2 hours! Glad we changed to Toyota; extremely satisifed with Younger.

Bones

Jan 10, 2014

Just purchased a new 4runner and must say the process from start to finish was simple and honest. Everyone I came in contact with was very professional and helpful, would recommend to friends.

J.L.W.

Jan 10, 2014

I am very surprised by the extreme helpfulness of the facility. Everyone was ver willing and able to do what needed to be done to get me into the vehicle I wanted to be in. No one pushed me for anything other then the truck I wanted. Thank You so much. Im in love with my truck!!!!!!!!

JIm

Jan 9, 2014

I had a recall on my 2014 Avalon and also had a warranty repair for an issue with the driviers seat. The Service Representative was terrific both when I brought the car in and when I picked it up. The service was handled quickly and I was very pleased with my entire experience.

Highlander owner

Jan 9, 2014

I had to have the Highlander towed to Younger at night and by the next day at 8:30 in the morning I knew what was wrong with it. My car has almost 250000K miles and a small part broke, they fixed it and it was ready to go when I picked it up the same day. Teresa took both my morning call and afternoon call and was great to work with as always. She is honest in the evaluation of the car and what is needed and makes sure I always get the best price! Her communication is great and every other staff member I have interacted with has been pleasant and friendly.

Austin

Jan 8, 2014

We've purchased our last 6 vehicles from Younger Toyota for we not only get a fair deal, we completely trust the service department. The service reps are friendly and knowledgeable and the waiting area is as clean an comfortable as such places can be.

Geo

Jan 7, 2014

Brought my Avalon in for a recall and 10,000 mile service. The work was accomplish in a timely fashion. They drove me home while the service was being performed and picked me up once the service was completed. Teresa Harbaugh was my service Rep. She did an excellent job of explaining the services that were performed. Once again Younger Toyota did an outstanding job.

Weezie

Jan 5, 2014

I am a devoted customer of Younger Toyota. I never doubt anything they say. The service team is absolutely spot on. Their waiting room is clean, pleasant and comfortable. When one service person went to another department, I was not dropped, she takes care of me completely and with every bit of professionalism that I expect. I bought the car there and will continue to deal with them. Thank you Toyota.

Cory

Jan 5, 2014

I recently bought a car through Younger Toyota and had the best experience ever! I will never buy a car from a different dealership other than Younger. Dave Carroll, the manager has been so helpful and patient as I tried to work out my finaces to get my dream car. He truly went above and beyound for me. My sales rep, Mara was also a huge help in this process. She was so supportive and patient as she helped me go through all the possibilities of choosing the right car and best finaning option. I certainly would recommend this dealership to anyone I know and have actually already done so with many of my friends and family who have purchased cars through Younger.

DSW

Jan 4, 2014

I brought my Tacoma in for an oil change and was treated very well by everyone. The service was performed quickly and efficiently - my only disappointment was that you were unable to run it through the wash due to my Thule rack... oh well.

Sean Feeley

Jan 4, 2014

Real nice nice facility liked reading the news articles on walls very efficient))b

jane

Jan 3, 2014

great place, free food, friendly honest people. I went here a few times with questions about my new Toyota, and they were very willing to help, finally went in for a service, and the price was very reasonable.

TJ

Jan 2, 2014

Jermey is great.............................Great service. Thanks for everything

Ben

Jan 2, 2014

Rhonda and Teresa are the best !!! Cant go wrong with either one of these two.

Eileen Stanzione

Dec 31, 2013

I really liked the person who was my service representative. Good service and nice facility with good communication.

Camry Owner

Dec 31, 2013

Had an appointment scheduled for 1:30 P.M. My car was never taken back until 45 minutes later. When they came out to discuss my vehicle they said I needed all my filters changed. I just had all new filters replaced 2 oil changes ago. They ran my car through the car wash, but it was not a very good wash job. I just feel that if you have an appointment you shouldn't have to be there for close to 3 hours.

ARobertson

Dec 29, 2013

Called to schedule the 5,000 mile check on my new RAV 4 and got an appointment the next day! Took my car in at 9:00 and it was finished right at 10:00, as promised. Also got great advice as to where to go to find a remote starter for my car and whether or not an after-market remote starter would impact my warranty. Fast and efficient!

Lola

Dec 28, 2013

The front end passenger side of my Camry was crumpled in an accident. Toyota did an excellent job and now my car is beautiful again.

Cresaptown Auto Sales, LLC

Dec 26, 2013

Drop the car off the night before for 2 recalls to be performed work was completed by 10:00am the next day!! Couldn't ask for anything more.

Redwolf

Dec 24, 2013

Scheduled the 100,000 mile service over the internet. Received 2 e-mail reminders and a call reminding me of the service date; which was great. Dropped my vehicle off after hours and by 8:15 the next morning; a thorough inspection with suggested maintenance items along with cost; was provided. Everything was completed as requested around noon. I was able to pick up the vehicle around 7pm because they have a cashier there until 8pm...which is great for those of us unable to get there by 5 or 6. I purchase the vehicle used about 9 months ago; and it now runs like a new one. Great service; both technical/mechanical and customer service. Would highly recommend.

MCarter

Dec 23, 2013

Chris and the other members of the service team are top notch! I am always taken care of expediently and everything is always done well. Most recently they fixed a DOT recall on a company vehicle without missing a beat and there were no delays and no downtime. The whole service and repair were completed without any interruption to running my business. Great job guys, keep up the good work!

Dana L. Freedman

Dec 23, 2013

This was my first time servicing my 2013 Camry and also my first time at Younger. I came because of my past working relationship with the service manager. I will say, above knowing Chris and knowing that he would go above and beyond for me and my car, that I also relieved the same warm welcome feeling from all other employees that I encountered during my visit, from passing sales persons to the technician who worked on my vehicle. I was pleased with the facility as well. Lots of things for me to peruse as I waited as well as refreshments provided. I would say I received A+ service all the way around and will definitely be back. Thank you to all who helped me during my visit.

Shepwood

Dec 22, 2013

After buying my first Toyota at Younger many years ago, one of the things that stood out was not only good pricing bit the excellence of the service dept. Whether is it a simple oil change or more extensive work you get the same Great Service Done Quickly.

coldwatergold

Dec 21, 2013

Dan and the crew take care of their customers. The waiting area is huge and there are options to occupy yourself while you wait.... In fact this last time, I wasn't done what I was doing when he called me to say my Prius was done!

Susan

Dec 21, 2013

As always a great service from Younger, service to car was shorter than anticipated, good job!

Judy Ott

Dec 20, 2013

Buying a new car has been near the top of the list of What I Dread Doing the Most, but I have to admit that after my experience at Younger Toyota December 18, during which time I traded my beloved 2007 Prius for a 2013, Ive changed my mind. I knew I wanted the same type of Prius and was never pressured to change my mind. Tony Patillo was extremely kind, respectful, knowledgeable and quick to move the process along. How many times have you hugged your car salesman before driving off! My thanks to everyone else as well: the receptionist, the General Manager, Dave Carroll, and another member of the team, whom for the life of me, I cant remember his name; so sorry. I bought the car I wanted after given an offer I couldn't refuse. Having the shopping bags available to pack the things from my former car was a special touch too. The full gas tank and free oil change/car wash for life are icing on the cake. Best wishes to all. Judy Ott

scrppy58

Dec 19, 2013

Had my car in for service on Tuesday and was very satisfied with service adviser and service in general. Service was completed in a reasonable time and the service adviser was very pleasant. I was completely satisfied with the whole experience.

Lorri L

Dec 19, 2013

I received top notch customer service at Younger. This is my second purchase with Phil Young, and he is wonderful! No pressure, easy going and very knowledgeable about their inventory. Everyone at the dealership is wonderful to do business with; it makes the car buying process smooth instead of the chore it can be. I wasn't planning on buying (I had my heart set on another 4Runner, but there were no used ones on the lot). I ended up driving off in a very nice Highlander. I really didn't think I'd like it, but I LOVE IT!! Everyone at Younger is focused on superior customer service and they definitely deliver!! Younger has a customer for life!! :)

Loretta

Dec 18, 2013

It took less time than I thought. the food was great.

PatB

Dec 17, 2013

My car was recently in for 35K servicing plus an additional item concerning my windshield. Car was taken in on time and finished in about an hour. Theresa is always friendly and efficient. While they did not find any issue with my windshield, the other items Overall experience was very positive. (NOTE: please do not share my email or send solicitations to my email)

w.m.

Dec 15, 2013

Was very pleased with our certified Toyota purchase,sales staff was very friendly and helpful. Will definitely be a returning customer. This is a first class dealership. Will recommend Younger Toyota to anyone looking to purchase a vehicle. thanks JC

BDaugherty

Dec 14, 2013

Required service on my '09 Tacoma. Although I find the cost of the service is much higher than my local garage, I trust Younger to do the job right. They are always courteous and helpful with my questions or concerns, and seem to care about their customers, which in today's society is rare anymore.

Bweller

Dec 14, 2013

Another great service experience at Younger Toyota. Rhonda Stambaugh is awesome!

Bill

Dec 13, 2013

Teresa met me in service, wrote things up, the service was completed smoothly and completely with a smile. What more could I ask? Well done! Thanks, Bill

Gary Williams

Dec 12, 2013

I would definately buy from Younger again. Tim Moats was personable and listens to the customer and I would also ask for him again. He was a bit unsure of the finance rate that Toyota offered but he was from the Used Car side of the house and it did not affect me. The spacer for the lock release forward of the shift pattern was not installed. It was a simple fix. The survey forces an answer to why I visited the dealer. None applied. It was actually an impulse buy.

Brenda

Dec 6, 2013

I was quite satisfied with my service at Younger. All the employees were very friendly and helpful. My next Toyota will be purchased at Younger. Love my Toyota! Chevy has a long way to go to improve their cars. They can't compete with Toyota! Chevy lost a loyal customer and Toyota gained one. Sincerely, Brenda Arnold

Elva J. Wertz

Dec 5, 2013

I'm very pleased with our RAV4, 2013 year model. I recently had it serviced for its 1st 5,000 mile check'up. The service was exceptional. Our vehicle was done in a timely manner. My only concern was that the oil change isn't due until the vehicle gets 10,000 miles on it. I personally feel that 10,000 miles is way to far for a 1st oil change. I'm from the old school and I always changed the oil in the 1st 1,000 miles. I realize that the vehicle has synthetic oil in it but I'm still nervous about driving 10,000 miles on a 1st oil change. To put my mind at ease, I purchased an oil filter and 5 quarts of oil and will change it myself. Other than that, I will continue to deal with Younger and look forward to another new vehicle purchased from them.

J.S

Dec 4, 2013

Wehad an excellent experience purchasing our car from Younger. Salesman was very professiona. All was first class.

MJohnston

Dec 4, 2013

I was in the market for a new to me Tacoma, found several that I liked at another dealership. I was jerked around and put under a microscope for almost 2 weeks! Looked at Younger Toyotas web page and found another candidate. Went for a test drive the next evenin and drove home that night with MY truck! Much appriciation to the staff. Outstandin service and great benefits from the dealership. Thank you!

Bill R.

Dec 4, 2013

I needed several minor, annoying issues fixed. The fan only operated on high, a dash backlight needed to be replaced, and the tire low pressure warning light needed to be fixed. All three were resolved satisfactorily in a reasonable time.

Carlos

Dec 4, 2013

I am a first time Toyota Owner and my experience with Younger Toyota's Customer Service Department and its Maintenance Center are exceptional

Mytundra

Nov 29, 2013

I have owned several toyota vehicles in my life and have dealt with several dealerships in maryland and virginia. I bought my first "new" toyota from Younger in 2011 (2011 Tundra) and have been extremely pleased with every aspect of purchasing and owning this vehicle. They gave me a completely fair trade in price for my old truck, which was refreshing. I didn't want to deal with selling individually. I was lucky enough to be offered the "younger for life" package when I bought my car and I'm happy to have it... get an email that I'm probably due for regularly scheduled maintenance, set an appt online, take my car in and oil change etc is done quickly... and for free. I'll be buying here when it's time to get cars for the rest of my family.

READY FOR CAROLINA

Nov 23, 2013

I`M VERY PLEASED WITH THE SERVICE THAT I GET AT YOUNGER TOYOTA. I BROUGHT MY TOYOTA PRIUS - C IN FOR OIL CHANGE PLUS WHAT EVER ELSE IT NEEDS. THIS CAR SERVES ALL MY NEEDS. EARLY THIS YEAR I TOOK IT ON A TRIP TO CAROLINA, AND BACK A TOTAL OF 760 MILES, MY GAS EXPENCE WAS $ 27.86 . I`M GOING ON ANOTHER TRIP TO CAROLINA THIS MONTH AND EXCEPT THE SAME KIND OF MILAGE PER GALLON. I DRIVE AROUND 67 ON THE HIGHWAY. THANK YOU FOR YOUR TIME.

MrsComf

Nov 22, 2013

I drive over an hour to Yournger Toyota, so the trip needs to be worthwhile. Making an online appointment was incredibly simple, and I received a reminder by e-mail a day or two before the date. I like driving into the garage and being greeted by someone immediately, rather than having to park on the lot and walk in and then having to look for someone to talk to. I was given an accurate estimate of the time it would take, and settled down in a comfortable waiting area with free wi-fi and a variety of hot drinks and sweet rolls. The car was well taken care of, too. :)

Russell French Williams

Nov 21, 2013

Over the years I have tended to do a lot of the work on my own vehicles, however, I am no longer physically able to do things such as replacing water pumps, pulling a head to have the valves ground, and replacing clutches in manual transmissions. When I purchased my used Toyota Sienna in 2009 I decided I might as well let the Toyota people do most of the work on it. They have always been very gracious and kind and patient with me as I asked many, many questions. They all seem to speak the same form of English as I do and that makes communication easier. Thursday I took the car in for a scheduled appointment. There was a shimmy in the front end when I would press hard on the brake pedal while I was going in a high-speed such as 55 or 60 miles an hour. I expected that they would probably want to resurface (I think that is the word) the disc brake and in fact that is what they did. I have not yet driven the car fast enough to press the brakes hard and see whether or not there is a shimmy. Another problem I told them about was that my right headlight aimed to high. After examining the car they suggested having the wheels balanced, but as best I remember I had bought new tires from them several months ago and I did not understand why they would now need to be balanced. It was explained to me that a weight might have fallen off of one of the wheels. I expressed interest in how a weight would fall off of each of the four wheels. I also wondered how they could tell that the tires were out of balance without taking the tires off the car. I did not receive an explanation that I understood. I declined having the tires balanced. After I paid my bill and drove away I pulled up to a garage door and turned on the headlights and discovered that the passenger side high beam light was aimed, probably 250, above the horizontal. I took the car back and a member of the staff looked at the lights, agreed that one was aimed in the wrong direction, opened the hood, seated the lightbulb properly in its socket, and then everything was fine. I was not charged for the correction being made. A friend of mine told me that I should not buy tires from a dealer because he had purchased tires from a dealer and when one of the tires went bad and he took it back to the dealer where the dealer explained to him that that was not the dealer's problem and that my friend would have to deal with the company that made the tires. I do not know if younger Toyota follows the same policy but I do plan to ask the next time I go in and I suggest other people asked the same question. My friend suggested I should always deal with companies who honor the guarantees on the tires they actually sell and install on the vehicle. I took my Kindle fire and was able to connect into their free Wi-Fi so the time passed very quickly. Younger Toyota has very respectable snacks and I enjoyed them. Since I was using a wheelchair I suggested to the general manager that he might find it good business to undergo the expense of purchasing a table where the level of the top was at a height which a person in a wheelchair could comfortably use. He thanked me for my suggestion. I have a friend who has a device that can be hooked up to a car's computer and read the problem codes that the computer kicks out. I always go to him before going to servicing at Younger Toyota. While his device is not as good as the one that Younger Toyota has I have never yet experienced a situation where his device did not detect a problem and Younger Toyota's devices did detect a problem. Over the years my friend and I have done a lot of work on various automobiles and other mechanical devices. We firmly believe in the corollary of Murphy's Law that in determining how long it will take to do something, first you estimate the amount of time needed, double the time, and change it to the next highest unit. Therefore a task which you estimate can be done in one hour will probably be completely finishe

sharpsburg guy

Nov 20, 2013

I brought my truck in for its first service. All that was performed was a tire rotation. No oil change, inspections, fluids were not topped off etc. The service person (Rachael) made a big deal about "washing the truck'...the washing you performed was poor at best. The windshield had several bug remains and streaks. Additionally, some one changed my mieage from ODO with just four digits to trip A and decimals points and did not re set it back. Very poor service for a simple first services. I'm a 40 year Toyota customer and this is my second worse experience.

camry buyer

Nov 19, 2013

They were very patient and honest with us! I would buy here again in the future

Toni VanMeter

Nov 18, 2013

Service was great! Had a very nice driver take myself and my kids to the mall while I waited on my car. Everything was taken care of and checked over. Very pleased :)

proud tundra owner 2012

Nov 16, 2013

I like when you call to let me know when service Is due. Service people explain what there doing and ask if there's anything that I would like done. I also like when you show up that you pull up to the door and drive in. Service providers get you going right away.I appreciate that because I'm coming down from Cumberland area.I would definitely recommend buying at younger. Thanks for everything, a proud tundra owner.

dsyracer

Nov 15, 2013

Service was great, I was due for a 5,000 mile check and oil change. Appointment was on time, friendly staff and car was done in a timely manner and car wash. This is my second car with Younger Toyota and I would come back for another car again.

younkinlm

Nov 14, 2013

Had my Scion TC Detailed. Always a great job! Looked and smelled so good when I left.

Hal

Nov 13, 2013

Timely appointment, service done accurately and on time, and free car wash. Life is good, very good!

Dee8945

Nov 9, 2013

I love my Rav4 and especially this year, they look a lot like a Lexus, I like having the spare tire inside. I am thrilled to drive it and would buy at Younger again if necessary.

WV John

Nov 8, 2013

in for a scheduled oil change. everybody was professional and friendly. The service was quick. quality experience all the way.

Sandy M

Nov 7, 2013

This is my second Highlander from Younger. Overall experience has always been quick and easy. Love their service department and my salesperson, Jacqueline F., was very competent and knowledgeable in explaining the car and the whole buying process. Enjoyed working with her.

SusieQ

Nov 6, 2013

Younger Toyota is by far my favorite place to go when it comes time to purchase a vehicle. Everyone at the facility did a fantastic job, our salesman was very knowledgeable,friendly, and helpfull!!!

Don LaFaber

Nov 6, 2013

We had an excellent experience from beginning to end. You did a great job on the ding and paint job on the van hatch. It looks as good as new. We appreciate your willingness to give us a rental for a couple of days since we live out of state. It made the drop off and pick up so much easier for us. And we can say enough about how fair the price was. We got other estimates and your price was the best by far and most realistic. How nice to be greeted with a smiling face and helpful employee when we arrived. Five stars from beginning to end. Thank you!

Sizzling Crimson Sequoia

Nov 6, 2013

This is my third Sequoia and our 6th car from Younger Toyota....We have no reason to go anywhere else...

Golden, L.

Nov 6, 2013

Took the Corolla in for an oil change. Harry came in and informed me there was a software update available, so they also took care of that. I was still only there an hour. Fast service! However, the waiting area is so pleasant, I never mind waiting.

M Sager

Nov 2, 2013

Scheduled oil change and had some other things done. Good service as always and good advice as how to handle future maintenance which is especially great for somebody on a fixed income. Thanks everyone. My car was purchased at this dealership by my son and is now in my possession. I would not consider going to another dealership and appreciate the way I am treated by everyone.

Letitia Rhodes

Oct 30, 2013

My car was not finished at the time promised. Had to make an extra trip to pick it up. Didn't really appreciate that and NO apology was given. Was suppose to take an hour and half, instead took 4 hours and this was after I had called the week before and made an appointment!

Jimmy s

Oct 30, 2013

I had scheduled my 2010 Toyota Sienna for a regular service[oil change/tire rotation] for 11:00 am Thursday it was not completed until 12:15 pm [far to long to have this done] also dealer recommend air and cabin filter replacement, how ever they were replaced 5,000 mile 5/2012 before and was not DIRTY. My van has only 46,000 miles on it I feel the service is NOT very good as it has been in the pass.

Rider

Oct 30, 2013

Friendly staff esp Harry who is very willing to explain everything to me. I appreciate the call and email reminder for the Service and sent me a copy of report after. Good job Younger Toyota

Tammy Hough

Oct 28, 2013

I purchased my car here and had a fantastic experience from beginning to end. Of course, I'm a big fan of the free oil changes! But the service department is great. Always friendly and helpful. I'll definitely plan to buy future vehicles at this dealership.

Jon Pearson

Oct 25, 2013

We purchased a new Prius v from Younger Toyota. Everyone we worked with--the internet representative, sales person, sales manager, and finance manager--was thoroughly professional and competent, and the price Younger offered seemed fair and competitive. We also liked the service package offered with new purchases and were impressed with the dealership facilities and amenities. Overall, we had a pleasant and productive experience, which is saying something for buying a new car.

Debbie C.

Oct 25, 2013

Went in for first maintenance visit. Everything was great.

Nicholas

Oct 25, 2013

Great service team. The manager Chris was great to work with.

Rob M

Oct 24, 2013

Great experience from top to bottom. No hassles, fast and friendly service.

Rosalind

Oct 21, 2013

Toyota is number 1 in customer experience. I really appreciate the beverages and food, the comfortable waiting rooms; availability of internet connection, explanations of what is needed in your servicing and the friendly and knowledgeable technicians. Thank you for all that you do! Rosalind

Arthur Ksienski

Oct 19, 2013

I was impressed by the helpful attitude and quality of service and repair

Kermit

Oct 18, 2013

The facility is first class, including the waiting area and shuttle service. This time, I purchased tires which were a good deal. I did have a concern with the cost of a coolant flush and refill, but it was also discounted and the overall cost was reasonable. My Toyotas were purchased from a dealer that is no longer in business, but my next one will be puchased at Younger.

Jim

Oct 17, 2013

I have shopped & test driven many SUV's in the past week. Last night, I drove a RAV4 at Younger and decided it was the right vehicle to buy. It had everything I was looking for in a new car. The sales team gave me a good deal and a fair trade. Thanks to Justin, Todd & Dave - they made the process smoothe. This is my 2nd Younger Toyota. My wife has a Sienna and loves it !!

George

Oct 13, 2013

The entire staff were excellent. They helped but did not push us through the buying experience. Listened to our needs and desires and allowed us to make our own choices. Would recommend them to anyone.

Linda

Oct 11, 2013

I brought a Toyota Corolla into the shop I had recently purchased from a private party to have a recall item checked out and find out what the knocking sound was coming from. Scott, from the Service Center called to tell me what was wrong, approximately how much it would cost, and approximate time it would be ready. I wish I could say he was "spot on" with the estimate, but I am pleased to say it was less. When I arrived to pick up my vehicle, Scott stopped what he was doing and personally walked me to the cashier and talked to me about my vehicle. My new "old" vehicle or my old "new" vehicle runs great and sounds superb. Couldn't ask for better customer service than what Scott provided me. THANK YOU!

Hubman

Oct 10, 2013

I took my Corolla to Younger for the 15,000 checkup and it was a very pleasant experience. The staff was helpful and friendly and the waiting area was comfortable. I was in and out in less than an hour. So far, all that my car has needed is routine maintenance. It was a good visit.

Doug Gardner

Oct 10, 2013

I tried to write a good review for Shawn, but the words keep getting scrampled. He was the best salesman I ever talked to.

Mary K

Oct 9, 2013

I had a very pleasant buying experience. When I first contacted my sales consultant, Alex Swope, I told him I was not ready to buy; I just wanted information. He made me a fabulous offer. He was not pushy and did not contact me frequently to ask me to purchase a vehicle. When I was ready to buy, he immediately found the car I was looking for and had it brought to Younger. All the details were worked out perfectly. The Finance Manager was equally helpful. He explained all the options and made recommendations. This was the best experience I have ever had when purchasing a car.

Susanna, The Dog Person

Oct 5, 2013

Great place and people including my salesman, Justin Luttrell, the managers, the finance manager and service department. I bought an awesome 2013 Toyota Venza from Younger and it was a good buying experience. I just had it serviced for its 5000 mile maintenance and the service department was great too. The Venza has been a wonderful vehicle and will buy my next Toyota from Younger!

Mike Flanagan

Oct 4, 2013

I took my car down and they took care of the recall, washed my car and had me on the road in a short time.

SamW

Oct 4, 2013

Jason was very good to deal with. I was very satisfied with his service and would highly recommend him to my friends. I was not planning on buying yesterday but couldn't resist the deal I received.

Gail kaserman

Oct 4, 2013

hey Chris, I am sorry that you actually asked me this question...I went into the shop on Thursday because my 2008 Prius had and issue with the FOB. We recently had the battery replaced and it still didn't work. We were told to leave the vehicle so my husband had to drive a 2nd car. Two or three hours later we get the call saying its ready...We go into pay and its $59.80. WOW!!!!!!!!!!! When I got the battery replaced at the Frederick Toyota dealer it cost $7.30???. Diagnosis testing for a 1/2 hour on the FOB $49.OMG...I could have bought a new FOB for $75.00 . Ok when we unwillingly paid for my car I asked Dan if the car at the very least got washed he said it had...When I got to my dirty car I was annoyed to say the least... of course the 1st gentleman to ask me if something was wrong hopped right in the car and took it through the wash..As I was driving down the road, I realized my car was running rough and I pulled my husband over and he drove the vehicle...I doesn't feel right...what the heck...Now I have another issue...Not a good feeling when you don't trust the dealer...I should have bought a 2nd battery for $7.30 and tried that myself...My bad..but now I have a bigger problem... Of course you don't know but we are new to the area and WAS looking for a Prius V. Somehow, I feel a kind gesture is worth a million...I was a new customer to you....???? think about it. My sincere opinion is that the 1st impression is a keeper... Gail R. Kaserman

Rudevelop

Oct 3, 2013

I came in without appointment because brakes squeaked. They checked it out, greased where needed and I was on my way in one hour.

Kgordon80

Oct 2, 2013

Went in for an evening appt. it was quick & efficient, in & out in a short period of time. Advice was given & I listened to it.

Toyotafan

Oct 2, 2013

Younger Toyota beats all competitors in the quality of its service and the friendly, knowledgeable customer service representatives. We have bought several Toyota's at this dealership and have not found another that can compete with the overall satisfaction. Toyota is #1.

Brenda

Oct 2, 2013

I can't tell you how impressed I am with JC and the rest of your staff. I love my new Sienna and will definitely pass the word on about JC and how he went over and above to get me into this vehicle. Thank you, thank you.

Wayez

Oct 2, 2013

I would definitely recommend this dealer to anyone who is looking for service.

kgordon80

Sep 30, 2013

I just bought a Toyota Tacoma from Younger Toyota in Hagerstown, MD. I was not sure I was going to be able to afford this vehicle. But the Salesman (Mark Rivas and the FC, Matt, were able to work out the details with me. Mark was very patient with me as I was making up my mind. I feel very comfortable in dealing with the folks at Younger.

chasblock

Sep 28, 2013

I just purchased my second vehicle from Younger Toyota, a 2014 Corolla. The reason I chose Younger is their excellent history with me. They are outstanding in customer service. I dealt with Justin Luttrell, Sales Consultant. The purchase went off without a hitch. I had made an appointment with him the day before the sale, told him what I wanted and when I'd be in. He was there on time and had a vehicle ready for inspection and test drive. It was exactly the Corolla I was looking for. He answered every question I had, and anything he didn't know he quickly found out to pass along to me. He has since followed up with me to make sure I'm happy with my new purchase, offered his personal cellphone number and encouraged me to call him at any time if I had any questions or problems. When the vehicle was delivered to me, it sported a fresh wax job, cleaned inside and was ready to be driven off the lot with a full tank of gas. Through the whole process he was with me and explaining everything as it happened or was about to happen. The back office people were also friendly and informative and made sure everything was to my specifications and made sure I was completely satisfied. I considered other makes of automobiles, but had experience with Younger Toyota's excellent customer service and that's what convinced me to purchase from them. If you're considering a new or used vehicle I can wholeheartedly recommend Younger. "Younger for Life", isn't just an empty slogan for them, it's a whole way of doing business. I will be a lifelong customer of this dealership.

farmer Bill

Sep 28, 2013

We had talked to Dan in service a few weeks ago about the problem, but then it disappeared. When it appeared again, he scheduled an appt. for the next day. After inspecting the car, he called and explained everything and clearly and thoroughly spelled out the options. We chose to have the problem fixed and picked up the car within 3 hours. We were pleasantly surprised with the wash job and the car being clean inside after the workmen had been in it.

Robert Thiess

Sep 28, 2013

I trust and would recommend this dealership & service.

Larry R

Sep 27, 2013

I continue to bring my Highlander to your facility for all maintenance. The service has always been excellent. Your team provides the needed service or repair as needed. No undue pressure. My service advisor, Dan Higgins always keeps me informed of what is needed. He always explains what has been completed and discusses future needs

Sabrina

Sep 25, 2013

My experience at Younger Toyota was fantastic! All staff members were super friendly and very helpful! They treated my family and I like I was right at home. Louis Lee, who sold me my new 2014 Corolla, was superb! Louis and the other staff members did everything they could to help me get my first car loan. I would definitely recommend this dealer to anyone who is looking for a new or used car!

Christie

Sep 24, 2013

I purchased my Corolla at Younger Toyota in April of 2012. The purchasing experience was very uncomplicated and streamlined. Each time that I have gone back for regular maintenance, the people were friendly and answered all my questions. I think this dealership is professional, customer oriented and deserves a big THUMBS UP!!

Austin/college student

Sep 22, 2013

Purchased a Scion TC for my son. He came home from college this weekend and the car was due for it's 1st service. We stopped by the dealership without an appointment. Service department was able to work us in without delay. The service summary paperwork was detailed and concise. The speed of service and friendly atmosphere made the entire experience pain free.

Tiffany Toms

Sep 22, 2013

I originally leased my Toyota from Dar Cars in Frederick and was in need of my 5,000 miles maintenance. Since recently moving to Hagerstown I decided to schedule with Younger instead, and I did so online. Unfortunately, when I got there on a Saturday morning they didn't seem to have me scheduled. But, Theresa was very friendly and professional and fit me into the schedule. The service department waiting room was large and clean, there is a kids section and a more private sitting area for consultation. There is a complimentary snack and drink bar( not those kinds of drinks). The bathrooms are also very clean with a tv (I'm guessing that's if you bring your kids in with you?). Because I was technically fit in to the schedule, I am very happy that even still I only waited an hour and 15 mins. The team there worked together and customers moved in and out of service quickly and efficiently. I am very impressed with Toyota as a brand and now with Younger as my local dealership. I will definitely consult them at my lease end.

2 Greyhounds

Sep 21, 2013

One would think that replacing a 1996 RAV4 with 297,642 miles on it would be easy. Let me tell you, it's not. When a car has lasted that long and done as well as mine, the idea of replacing it it heartbreaking. That is exactly how I felt when I got to Younger Toyota and met Mara Myers. In fact, I'm pretty sure I shed a tear or two when we first discussed replacing my car. And discussed it. And discussed it again. Over the course of almost a year, Mara helped me find my way through the maze of car manufacturers (yes, she even discussed cars other than Toyota with me) and models that exist and finally helped me settle on a 2013 Toyota RAV4. She paid close attention to how I felt about my car and cars in general and considered my need to put 2 greyhounds in whatever car I purchased. She never rushed me, but always gave me time and space to make a decision that was going to be right for me, understanding that I am purchasing a car for long-term use. Other salesmen approached us during our weekly or daily stops at Younger, but were always respectful of our working relationship with Mara, never pushing us to buy from them instead, but answering whatever questions I had for the day and then asking if they could let Mara know that we stopped. That's teamwork! It didn't necessarily get easier after I'd made a decision to buy a RAV4 as Younger could only find one meeting my specs and that was at another dealer in PA. But, they worked it out with that dealer so that I could have exactly what I wanted. I went in to pick it up and was amazed at how easy it was to take delivery. Younger is even making sure that a scratched interior door panel gets replaced! And, now that I have my new RAV4, I look forward to returning to Younger for service and will definitely purchase my next car from them (in another 10 years or 297,000 miles?)! Thank you Mara and Younger!

Patty C

Sep 20, 2013

Younger toyota is great! I have purchased two cars there and it has been a great experience bith times. Every time I go in for service, I get prompt,professional service! They ae always patient with and quick to answer any questions I might have!

Kermit - maybe too many cars

Sep 20, 2013

I have been bringing my (2) 4-Runners to Younger for about 2 years now and have had excellant service every time, although they were bought from a dealer who went out of business. I live 70 miles away, but with the superior customer service and waiting area, it is worth it. My latest experience was to preorder Michelin tires for my next visit. The price was competitive and the service representative was very helpful. When I do purchase another vehicle, Younger will certainly be at the top of the list.

Hagerterp

Sep 19, 2013

I had an appointment for 11:30 on a Wednesday. They asked if I would be waiting or dropping my vehicle off and returning later. I chose the latter. They said it would be about an hour. I confirmed this asking if my vehicle would be ready around 12:30. When I returned at 12:30, I was told it was almost ready. Finally, at 1:10 I asked if my vehicle was finished. I walked out of the place at 1:15. That's one hour and 45 minutes for a scheduled service for an oil change, tire rotation and cabin air filter change. I missed my 1:00 appointment as a result.

Patricia Marshall

Sep 13, 2013

I TOOK MY SCION IN FOR AN OIL CHANGE AND THE 20,000 MILE CHECK UP. I TOLD THE COUNTER GUY THAT MY ENGINE LIGHT COMES ON WHEN IT STARTS AND THAT THERE IS A TERRIBLE GRINDING NOISE THAT NEEDS TO BE CHECKED. AT FIRST I WAS TOLD THAT I BOUGHT THE CAR IN 2009 AND IT IS A 2012 SCION TC. THEN I WAS TOLD THAT IT IS OUT OF WARRANTY BY SEVERAL DAYS. THEN I WAS TOLD THERE IS A 30 GRACE PERIOD AND THAT IT WAS COVERED. IT TOOK 90 MINUTES FOR MY OIL CHANGE AND I WAS GIVEN A 3 PAGE LIST OF EXPENSIVE TIRES AND TOLD THAT I WAS READY TO GO. THERE WAS NOTHING DONE ON MY RECEIPT FOR MY POINT INSPECTION ON THE 20,000 MILE CHECK-UP AND NOW WHEN I TURN THE CAR OFF I HAVE A HORRIBLE SHIMMY AND RATTLE. WHAT A WONDERFUL EXPERIENCE. I NOW NEED TO GET OFF WORK AGAIN TO GO BACK AND SEE WHAT THEY DID TO CAUSE THIS AND TO FIND OUT WHY THEY DIDNT CHECK THE ENGINE..

Joyce Hilton

Sep 12, 2013

Excellent service, done in a timely manner. Very comfortable waiting room and I love to come on Saturday. A very professionally run dealership!

Jim & Kim

Sep 11, 2013

This summer while traveling through Maryland on vacation we had trouble with the air pump in our Tundra. Your Service Department was able to squeeze us in and diagnose the problem. It was going to take several days to complete repairs so your Service Department helped us acquire a rental car to reach our destination. We would just like to say Thank You to all involved, especially Harry Angle who was very helpful. Everything about your entire facility was exceptional!!

Mike

Sep 8, 2013

Good service ! I would recommend everybody I know to come here

G'MA

Sep 4, 2013

From the time we walked into Younger Toyota ( Labor Day 2013) until we walked out, we were taken care of by very helpful, kind and caring employees. Gabe ,our salesman, who met us at the door, and Matt, the finance manager, explained the whole leasing process very thoroughly. We had never leased a vehicle before, so I had many,many questions , which they answered quickly and patiently. There was no feeling of " this deal is only good for today, high pressure salesmanship ." Gabe called the next day just to make sure all was well. I would definitely recommend Younger Toyota!!! Ask for Gabe!!!

Meg the gardener

Sep 4, 2013

Amateur mechanics told me the horrible clatter was because my heat shield came loose and was dragging. They pulled it all the way off. Called Younger mechanic-consultant who told me it was safe to drive until I could bring the car in several days later. They checked it out and told me it was NOT my heat shield that came off -- just a random piece of garbage got stuck in my undercarriage. Assured me everything was fine. And there was no charge!

Chris Pryor

Sep 4, 2013

I have been taking my 2013 Tacoma to be serviced at this dealership, on both occasions I have been greeted by the Service Manager and directed to the service desk. I have came both times without appointment due to my work schedule and have been in and out in less than a half hour, the facility is awesome along with the staff . Thank you.

Michael Taylor

Sep 2, 2013

We just purchased our 5th care from Alex at Younger and I'm looking forward to the 6th all ready. The sales staff are great to work with (especially Alex), the Finance folks are fast and friendly, and the facilities are great to hangout in while you're working the deal or getting service!

Paul

Sep 1, 2013

This is my second car purchased from Younger Toyota in the last seven years. When I traded in my 2007 Toyota Corolla Sport, it had 276,000 miles and was still getting 39-41 MPG. This car gave me no major problems and was very reliable based on the 132 miles I drive to work round trip each day. The service department is outstanding and are very friendly. I sure can't forget my sale lady Mara Myers, she was great. Mara took care of everything during my purchase and has contacted me since my purchase just to make sure things were good with the car. You usually don't get those calls after the sale, but Mara went the extra mile. Thank you, Paul

Alfaro

Aug 31, 2013

We worked with Mark Rivas, an excellent seller. Easy to talk to and took the time to understand my needs. He as wells as Mathew Haul helped as much as possible. Would definitely recommend this dealer!!

O&K from Cumberland

Aug 31, 2013

My husband Otto and I were very impressed with the service and facilities of Younger Toyota. Last week we brought in our Prius because there was a recall on it. We couldn't have been more pleased. Someone immediately met us and directed us to where to park the car. We went into a clean waiting room where donuts and beverages awaited us. The car was worked on right then and there, and we were then free to travel on back home. I would definitely choose Younger Toyota for buying our next car and for making the 1 1/2 hour trip to have any maintenance done. Thank you's go to Younger Toyota.

DC

Aug 29, 2013

They did a great job. They went over my car and gave it a general good bill of health. They persisted to find the problem I was hearing, and they fixed it!

Peggy Connor

Aug 29, 2013

We have always had great service from Younger Toyota. The salesmen are very knowledgeable about their vehicles and the service department are very efficient. I definitely would recommend them to anyone.

Joe Charette

Aug 29, 2013

Salesman and Sales manager were awesome. They met all my needs

christi

Aug 28, 2013

My husband and I were deciding between a Honda and a Toyota. We went with Toyota. The deciding factor was Toyota Younger's employees knowledge of the cars and the finance department offering many different loan options to fit our budget!

Queue

Aug 28, 2013

I went to Younger Toyota because my girlfriend bought a car from them and I always had great, friendly service when I brought it in for service. My buying experience was just what I expected from previous experiences. Barry was AWESOME! He was knowledgeable about my Tacoma but the things he didnt know he admitted and went to find the answer instead of trying to bluff his way out. This showed alot to me about his character. I did downgrade the facilities because some chairs were ripped and/or torn and it made the rest of the room look bad but the upkeep of the rest of the facilities were great. Overall I give an excellent grade and would return to purchase another vehicle.

Amtech

Aug 27, 2013

We have 2 service vehicles from Younger Toyota. Both are 2005 and still running great. Service dept. very easy to work with and they are always good about scheduling our service so that I'm not scrambling to get to service calls. Very professional and pleasant. Quality of work has always been top notch. Thanks Younger

Andrea

Aug 26, 2013

This was my first time dealing with Younger Toyota. I was shopping for a new vehicle and was greeted by the Sales staff as soon as I entered the building. I was impressed with the knowledgeable staff and was very satisfied with all aspects of my buying experience. I was very satisfied with my Sales Rep, Jeremy Kelly and the Sales Manager Todd Blickenstaff. These gentlemen are an asset to your dealership.

Kenneth Cuatt

Aug 26, 2013

We were just "passing through" on our way to Ohio. Our 2008 Highlander had a possible electrical issue. We were in and out in a couple of hours with awesome customer service. A exceptional job Younger Toyota.

M from Hagerstown

Aug 23, 2013

in for 5,000 mile checkup, service was fast, efficient, and professional

TheRev

Aug 22, 2013

Always a pleasure to come into the dealership for any reason.

Anna

Aug 22, 2013

The Camry I had serviced and repaired is the second Camry I have bought from Younger, after owning two other Toyotas. I especially appreciated the attention provided by the Service Consultant, Harry, and the efficiency of the service technician personnel. My experiences with Younger have been most satisfactory and I will undoubtedly continue having my car serviced there, and will probably purchase my next vehicle there.

Wiafe G.

Aug 22, 2013

Service was great and the customer service was also great

Cjamke

Aug 21, 2013

This was my first experience dealing with Younger Toyota and I can assure you it won't be the last. The way everyone makes you feel valued is a step above the rest. This isn't my first rodeo buying a car and I can tell you no one will be disappointed when it comes to this place. The speed and attention to detail thought the buying process was impressive. Just an overall great experience.

Karol

Aug 21, 2013

I live a hour away from Younger and always take my Venza there for service, they are just honest and make you feel at home. I feel when I walk in they know who I am. I was there for service yesterday, Dan was my service advisor and he was great there is never no pressure. Louis in sales is great if you need a good salesman look him up he makes you feel at home with again no pressure. I know I will buy my next car here at Younger with Louis!!!!

happy Mom

Aug 20, 2013

Thanks to the techs and Scott at Younger Toyota for a timely service of our daughter's Prius before returning to college, along with replacing the light bulbs over her rear license plate (not easy). Even though we were a little late due to traffic backup on I-70, they had us in and out in no time and were even able to refer to the service records from the Toyota dealership at her university (out of state) to confirm a repair.

luvsbeach59

Aug 18, 2013

I am a very long time customer of Younger Toyota. I keep coming back because of the great service that I receive each and every time. The employees there are always a pleasure to deal with. A thumb's up to Andy Smith, the service advisor who took care of my Corolla on Saturday. He was very courteous and friendly. Thanks again!!!

Barbara

Aug 16, 2013

Scott was our service advisor and he is very pleasant to deal with as well as couteous and knowledgable. I hope that we have him for future appts. for scheduled service/ maintenance. We love the facilities and ammenities that are available while waiting for car to be completed. We took 2 vehicles at the same time and were out in a little over an hour, and that was at 12 pm. Way to go guys ! Thanks! Barbara

Lucille

Aug 16, 2013

We were out shopping, just to look mainly, for a new car and stopped at Younger Toyota. We were very pleased with the reception we got from our salesman, Jeremy Kelly. He was so informed and in no time we decided to but a Corolla. This is my 4th Corolla and I am well aware of the great lasting value of this car. We were very pleased with our reception and service at Younger and within an hour or so, we drove away in our new Corolla.

Melissa Hutton

Aug 16, 2013

No problems with the service, but apparently it was a crazy morning and somehow my car, a Scion xD, sort of got lost in the shuffle, making my wait longer than usual. This was only my second service trip into the dealership. Very courteous staff and comfortable waiting area. Extremely professional, inspires confidence that I am in "good hands" with Younger!!

Ronald Turner

Aug 15, 2013

My opinion of Younger Toyota changed greatly after I finalized our deal and I asked for my $250.00 that I thought I was entitled to because I was sent an e-mail stating that I would get this amount if I purchased a car from Younger. I was shocked when I was shown the offer and it had at the bottom in fine print that the offer was not valid with any other discount or promotion. My opinion of that is I got no promotion and as far as I am concerned I got no other discounts then I have gotten with every car I have every bought. Under your guidelines if anyone negotiates the the price and gets a better deal, you would never have to give this award. I have one problem with that and that is it was never discussed or shown on any paper work that it was being worked into the deal and I was giving up the $250.00. I consider this very misleading and a way to trick the customer, I think it cheapens your company when you do things like this and puts you in the category that you have to watch your back when dealing with Car Dealers. With that being said, I will add this comment. The people that I had dealings with during the entire process were wonderful and very professional. I have nothing but praise for their courtesy and knowledge of the product they were selling and I am very disappointed that we had to sour the deal with this coupon that you offered me. My suggestion is to discontinue the tricky offers because it cheapens the company.

Prius owner

Aug 15, 2013

We take our car to Younger rather than the dealer that is closer to our home. They provide great customer service, have a superior waiting area, and make the necessary repairs in the time they estimate.

Pat

Aug 15, 2013

Everyone was professional, informative , and seemingly thorough. The facility is pleasant and inviting. I've been a customer since 2004 and have no plans to go elsewhere.

mango

Aug 15, 2013

even though I did not buy my vehicle at Younger they have provided excellent service. Harry in the service department is awesome. They have taken better care of me than the dealer I purchased from.

ASHLEY GILLES

Aug 13, 2013

WE WERE EXTREMELY PLEASED WITH NOT ONLY THE SERVICE , BUT THE EFFICENCY OF THE WORK THAT WAS DONE. I WOULD RECOMMEND TO ALL MY FRIENDS AND FAMILY TO HAVE THIER CAR SERVICED AT YOUNGER TOYOTA. GREAT EXPERIENCE FROM BEGINNING TO END. THE CAR IS NOW 100% FIXED AND WE ARE VERY PLEASED. THANK YOU VERY MUCH...GREAT JOB

dont remember

Aug 12, 2013

Service, as usual, was very professional, courteous and thorough. My questions were answered to where I could fully understand what was done to my car and what they found and what it needed. Didn't make me feel stupid. My Toyota Corolla is 25 years old and they still treat it like it is brand new. Thanks Younger Toyota! Debra Poe

Debbie

Aug 12, 2013

Younger Toyota is the best dealership I have ever dealt with. Everyone goes out of their way to help you. They have a customer for life. Thank you all for the great service!

Bill the customer

Aug 9, 2013

Younger was not where I bought my Prius but they validated a safety recall, immediately schedule the visit, and made sure the work was done correctly and by the time they promised. The service advisor went out of his way to help and ensure we got the best possible service. The waiting area is top-notch if you have to wait. I will take my Toyota's to Younger from now on for quality service witha great professional smile. I highly recommend.

Kristy Turner

Aug 9, 2013

I had excellent service. It was superb & quick. Thanks Younger Toyota.

Mildred

Aug 8, 2013

I am always thoroughly pleased when I leave the service department at Younger toyota of Hagerstown. The staff really knows the meaning of customer service. I own an older model vehicle and they take great care to ensure that it continues to give me great performance. I really appreciate that. The mechanics actually come out and speak with you, the service and mainteneance staff are intune with thier customers and know exactly how to provide the necessary "at ease" feeling if there is a issue or concern.

Sheena

Aug 8, 2013

We took our 03 Rav 4 in for a computer check along with transmission problems and while we were waiting we talked to Mara who showed us some of the new Rav 4's, Needless to say it was not worth fixing our old one because of miles and the year (over 10 years old, bought second hand) and walked out with a brand new Rav 4. She was just amazing to work with. Very friendly and professional. She helped us with every question. Matt in the finance department was also a joy to work with. I will definetly be back. Great overall experience. I wish every place that i went was as enjoyable ...

JWEBB

Aug 7, 2013

I HAVE BOUGHT TWO CARS FROM THIS DEARLERSHIP AND I RECOMMEND THEM HIGHLY. I RECENTLY WAS IN THE CUSTOMER SERVICE DEPARTMENT FOR BUMPER GUARDS FOR MY RAV4 AND THEY DID AN EXCELLENT JOB. I HAVE BEEN GOING TO THEM FOR THE PAST 6 OR 7 YEARS AND I HAVE HAD ONLY HAD GOOD EXPERIENCE WITH THEM. THE STAFF IS VERY COURTEOUS AND HELPFUL.

Roy T. Hart Jr

Aug 1, 2013

Teressa was great, she was very professional and down right nice.

Popcorn

Jul 31, 2013

Younger service continues to be excellent! After a break with no Toyotas, we're back and enjoying the service at Younger. It's always quick, efficient, and the service writers keep me well informed on progress. Thanks for keeping up your high standard.

Gloria

Jul 31, 2013

Buying my hybrid was a great experience at Younger. They are great when it comes to my oil changes and tire care. I brought it in for a noise under the car that was not normal. They replaced something but it still is making the noise. I am going to take it back but I drive from outside of Hagerstown so I really hate having to take time again to do this.

Francene Newman

Jul 30, 2013

We are extremely pleased with the Younger Toyota family. This is our 3rd Toyota in two years! We like the buying process; no hassles; no pressure. On Thursday, we called our salesman, Mark Rivas. Saturday, we came, he had our vehicle waiting and we were out by 3. With Younger, we have confidence that our vehicle will receive proper service.

Steph

Jul 28, 2013

Brian was the best sales associate to deal with when I purchased my new Toyota highlander.

LOUIS H MULKEY SR

Jul 28, 2013

YOUNGER TOYOTA BY FAR HAS THE BIGGEST AND BEST FACILITES ON THE EAST COAST.IT.S CLEAN AND THE EMPLOYEES AT THE DEALERSHIP GO OUT OF THERE WAY TO HELP ITS CLIENTS. I SOLD CARS FOR APP 30 YEARS AND BY FAR YOUNGER TOYOTA IS THE NUMBER ONE IN CLEANESS, PRICE ,PROFESSIOLISM,AND OVER ALL THE BEST I HAVE EVER DEALT WITH.THE SALESMEN THAT I PURSHASED MY CAMARY FROM REALLY TELLS ME HOW GREAT TOYOTA DEALERSHIP. ALSO,THE FINANCE DEPARTMENT GOES OVER ALL THE PAPRES THAT I WAS SIGNING TO MAKE SURE I UNDERSTOOD THEM.WELL,I COULD GO ON AND ON ABOUT YOUNGER TOYOTA BUT THERE IS NOT ENOUGH PAGES TO WRITE IT ALL DOWN.THANKS AGAIN FOR MAKING THIS PURCHASE SO EASY AND ENJOYABLE . THANK YOU, LOUIS H MULKEY SR

Carmita A.

Jul 28, 2013

Taking our 2007 Toyota RAV 4 to Younger Toyota in Hagerstown, Md is always an enjoyable experience. Customer service at its best! Our service advisor, Andy Smith, even gave our car a free carwash even though we just came in for an oil change. Besides, customer waiting lounge has all the comforts including a wide choice of snack items. Thanks.

Rick

Jul 26, 2013

The 10,000 mile service of my Prius V was performed yesterday. The customer service was great and there were no problems at all. I highly recommend Younger Toyota.

Jim

Jul 26, 2013

I was driving home from work early one morning, date was 7/11/13, when my tire suffered damage to the wall, exposing the threads and showing facial damage to the rim. I knew the tire needed to be replaced but I was unsure if there was any damage to the rim. I called from the road and Harry was able to get me in for immediate service. I met with a service tech, David, as soon as I arrived who assessed the damage and was able to provide me with an honest judgment of what needed to be done. David and the service advisor, Theresa, were able to help me find the items I needed replaced for an affordable price. I waited in the lounge while the repairs were done and was out of the dealership an hour after arriving. The professionalism, honesty and follow-through of the staff were awesome. I am always pleased with the work they do and trust my vehicle in their care.

Joan B

Jul 25, 2013

I LOVE coming to Younger Toyota. I have had several scheduled maintenance/repair situations them - a few were urgent. I have been very satisfied with the thoroughness of the work done, the scheduling and the customer service. The front desk/appointment personnel is outstanding, and They take good care of me as a customer. I wouldn't go anywhere else.

Terp Soccer

Jul 25, 2013

Teresa Harbaugh, service consultant, provides excellent customer service. Facilities are immaculate.

Mike on the pike

Jul 24, 2013

Recently had several maintenance related dash lights appear and called for an appointment to check them out. Received an appointment for the next day...analysis was performed and repair made the same day. This was the second time for service since purchasing the car and each was a very good experience.

Very Particular

Jul 23, 2013

We just took delivery of a 2013 Avalon. Toyota has hit a home run with the Avalon.....a true thoroughbred. The experience at Younger was superior. Alex Swope and the entire dealership staff staff were most knowledgeable, helpful and above all, professional. At every step of the buying process, they did the right thing.The dealership, the showroom and the service area are all meticulous, and that mindset carries through to the vehicles they sell, and the service they provide.

Andy.o

Jul 23, 2013

Another positive experience with Younger. Service was scheduled on short notice, completely in a timely manner, below the cost estimate and my kids enjoyed the donuts in the waiting area. What more could you ask for?

Nancy

Jul 23, 2013

Just want to thank Andy in service for a job well done. I had another appointment that morning and didn't realize it when I made my service appointment. Andy was able get me in a little early and out in time to make my next appointment. Service was excellent. Thanks to the whole crew.

Stephanie

Jul 21, 2013

I was completely satisfied with my purchase at Younger Toyota. Our family has now purchased two vehicles from this dealership and worked with Allan "Buck" Buckalew both times. We like his helpfulness, sales style and willingness to look into all possibilities. I feel that we received a really good deal and I just love the car we bought.

ThomS

Jul 20, 2013

They did everything that was required for the 10,000 servicing and followed it up with a detailed email of exactly what was done. Waiting area is large and very nice with free bottled water, coffee, donuts and other nice stuff. The free car wash after servicing is a nice touch.

Gary from Chambersburg

Jul 19, 2013

Recently purchased a Toyota Camry from Younger. Barry the Salesman and Tony the Finance Manager where both a pleasure to work with. Will definitely purchase other vehicles from them.

pam

Jul 19, 2013

lou was great salesperson very friendly great people to deal with.

PK

Jul 18, 2013

Car test driving and buying can be difficult and trying. Yesterday I purchased a new Corolla from Younger Toyota in Hagerstown........ great saleslady, easy financial wrangling, excellent overall experience! PK

Tony

Jul 18, 2013

Herb wasn't your typical pushy salesperson, he made sure that the car I wanted was exactly to my specifications and wouldn't go outside the limitations of my budget, the whole team at Younger was great and made getting a new car simple and less stressful. I'd highly recommend them to anyone looking to get a new vehicle.

Luis

Jul 15, 2013

I took my car for service last Saturday and I was very pleased with the customer service and professionalism for the service staff. Ther service was done efficiently and everything that they did to the car was explained to me. I will definitely take my car back to Younger Toyota. P.S. Love the coffee and donut in the waiting area

Love my K9 mobile, my Rav4

Jul 13, 2013

I live in Frederick Co. but took my Totota Rav4 to Younger for Recall work after a bad experience with the Frederick Toyota service department. Needless to say I am leary about any service center after being stung once to often. While my vehicle was going to be in for the recall work I asked them to check reason several dashboard warning lights were coming on. A misunderstanding with an emaileded bill (that was actually an estimate) was taken care of promptly and professionally. I opened the email estimate to find it greater than the amount I had just been quoted via telephone and panicked. No worries, all was explained and taken care of. Thanks again Harry. Overall, I found the service advisors to be very patient and really allowed me to explain my concers, very fast turn around time, and comfortable waiting area had I needed to wait. I will be returning and will recommend this dealer. Keep up the excellent customer service Younger and I may buy my next Toyota from you!! Thanks again. p.s. only reason I put quality of repairs at 4 stars instead of five is that I would place any dealership in this catagory, due to the fact that dealerships cost more for the same repair as other repair shops. (:

Carolyn

Jul 12, 2013

I was very pleased with the attention and customer service that I received when I had my Rav 4 serviced recently. Dan Higgins handled my appointment, and explained the future repairs my car will be needing. Dan is easy to work with, very helpful. I will be returning, and hope to work with Dan again. It was a good day.

Mottlord

Jul 12, 2013

I do not like toyota service. I have had problems with them in the past. The only reason I go to get this done is that the oil changes are free and no one else will work on a hybrid car except for brakes and tires. But I do not like any dealership service. They have all been less than useful.

P Kelly

Jul 12, 2013

My first visit for maintenance on 2013 Camry hybrid. On time service, quick turnaround time, and a comfortable wait at the Younger service center. Very good experience!

Sarah J.

Jul 9, 2013

Fast turn around!!!! Quick service for my busy work life!

Mature Female

Jul 8, 2013

The service advisor listened carefully to my description of the symptoms. The technician diagnosed the problem and, with my approval, took care of it. I felt I had been listened to and respected.

dstephens

Jul 7, 2013

Great service and the turn around time for maintenance was excellent.

CDavis777

Jul 7, 2013

Gabriel did a great job, he wasn't the typical pushy salesman. And he helped me with every concern I had no matter how goofy it sounded. It was my first time buying and im certain my second time will be at Younger as well.

Dan

Jul 6, 2013

Rhonda in service continues to do a outstanding job. Rhonda has a nice way about her and I believe she always has the customer at heart. I would give Rhonda five stars.

Jim

Jul 3, 2013

The employees that interface with the customer at any organization will set the tone for the company. Rhonda, in Toyota service continues to set the bar for what customer service "should" be. I have a great experience every time I go to Younger Toyota service because I deal with Rhonda.

Patrick

Jul 2, 2013

Younger always provides a great experience. They are very flexible in their appoint times, employees are always positive and polite, and the waiting area is nice. I appreciate the fact I can bring my 3 young children with me and there is plenty of space for them, snacks, and things to do. I purchased a new SUV from Younger recently; I will certainly be purchasing future cars from them.

Rider

Jun 30, 2013

Im so happy with the service and Already Shared my buying process with my friends!

Ben C Hoff

Jun 29, 2013

This is the second used car bought from Younger and the experience was hassle free. The salesman - Allan "Buck" was a pleasure to work with. He answered all our question and treated us as people rather than a customer he really had to sell. I feel certain that if I buy another used car that I will come to Younger and Buck before going any place else.

Bill

Jun 28, 2013

I made my appointment using their online scheduling service and it was great. Got an acknowledgement and a reminder email. I've been going to Younger for service for the last 13 years after purchasing my Sequoia from them. They have never failed me and have always done what it takes to make it right. The service people are very friendly and helpful, they listen and try to understand what you need. While Toyota vehicles are very durable and reliable, I attribute the longevity of my Sequoia to their service.

Traveling Texans

Jun 28, 2013

Younger is the best. We were driving across country and our new Highlander hybrid when the maintenance light came on indicating that we had to do the 10,000 mile service. We had only two hours late one afternoon to get it done before we had to continue driving. Younger was fantastic they scheduled our service and their driver took us to a place to have lunch with our family and when we returned it was all done. If I lived anywhere near Hagarstown I would give all of my business too Younger and I think you should too

DamnYankeeMD

Jun 27, 2013

Quick fast oil change and took the time to asnwer a few questions I had.

Deane Woodring

Jun 24, 2013

Had no trouble getting an appointment for the day after I called the dealer. Service manager was very helpful and wrote the order as I requested and did not try to sell me additional services which I appreciated. The technician did a great job servicing the Camry, keeping it clean while working on it, and then made some suggestions for the next time I brought the car in for service. Have always had great service from the dealership and service dept. Would highly recommend them to others for service, friendliness, and professionalism.

Gene Perkins

Jun 22, 2013

I brought my wife's 1999 Solaria, which we purchased from Daytona Toyota, and the ride and noise in the cabin of the car had become very loud. I telephone our service manager in Daytona and she said rotate the tires and see if that helps and/or we ;might have to replace the tires. This would be the second time in less than 20K miles that the Mich. tires would have to be replace. I am concerned about these tires as I have a Rolls and I will never have them on that motor car again, for the same porblems. I was informed that the tires needed to be replaced and the alinment re-set. The Service Tech, keep me informed and I telephoned Daytona and informed them of the process. The Service Tech. gave me all the information I needed to make a valued decision on the process, and the information that he gave me was spot-on. I would return to Younger for any other repairs she might need and I had the time to look over what type of motor car made by Toyota that we might consider when we replace the Toyota we have now.

Shirley G,

Jun 22, 2013

I am a returning customer to Younger Toyota. They were wonderful about making a good deal with me when I needed a new car. Tim Moats went beyond my expectations to make this deal and all the management worked well with him. I love my new Camay!

Cherie

Jun 21, 2013

I found one of my tires losing air frequently. The morning I called Younger Toyota service department they were pleasant and assured me they would take care of my problem. I received an appointment. Within hours I was sitting in their lounge enjoying refreshements they provide while my tire was being fixed. Not only did they fix my tire, my oil change had been completed also. The gentleman called my name, explained what the problem was with my tire, and presented my bill. For a nominal fee, the tire had been repaired. The oil change was free (free for life)! How great is that?? My car awaited me, nice and clean!

Florence

Jun 21, 2013

The six month check up was done quickly. After a quick chat with me, they decided to change the oil. (No charge as it was under warranty still.) After that, they checked with me as to whether I wanted a tire rotation for $60. and advised it would take an hour. The time estimate was accurate. Everyone was courteous and all were friendly. Well done!

W. Weed, satisfied customer

Jun 20, 2013

I have purchased 3 cars and a truck from Younger Toyota and will do so again when I need a new vehicle. Also, the maintnance crew here is top-notch, friendly and quality driven. I feel lucky to have found this dealership. I recommend it to everyone I know.

Unitas

Jun 20, 2013

this was the most pleasant new car buying experience in 40 years - very knowledgeable, polite, straightforward and accommodating - ken took very good care of me and my dad - would definately buy our next car here

All the time buyer from here

Jun 19, 2013

Very good service and sale. I prefer buy here all the time. Very good dealer.

Allyson

Jun 18, 2013

I have always been very happy with Younger Toyota service. However, yesterday I waited for 2 hours for an oil change and tire rotation. I was very irritated with spending so much time there. I still gave a good rating for other things like the facilities because I like the free wifi service and other extras that Younger offers. I'm hoping that my next service goes quicker.

Wayne A. Warren

Jun 17, 2013

Mara did an excellent job. Thought they were unfair with my car appraisal.

Twitch

Jun 15, 2013

It took five days to put in a windshield, at first I was told two days. I don't think that this is enough to trash the service department because delays and sh_t happens, but I hope this is not the standard. The service people were very nice and very busy. I had to make calls to find out when my auto would be ready, but I think that once a date is given for completion it is your responsibility to contact me. I am not angry, just disappointed. It cost me $25 per day ($125.00)for rental car insurance coverage. Had I known then I may not have purchased the walk away insurance coverage. I thought it was to be a one day rental. My backup car breaking down was also a contributing factor in the car rental (Just my freakin Luck!). I am just glad to get my car back and it looks excellant. I did not complete the quality of repairs portion above because it has not been enough time. In thirty days I will know that it is excellant.

Happy Customers

Jun 15, 2013

We are new customers for Younger Toyota since we recently bought our car. We are extremely satisfied with the courtesy, professionalism and attention given by everyone we have dealt with at this dealership. We would recommend it to everyone and the car we bought is awesome!

Daniel L. Wright

Jun 13, 2013

I always feel welcome at Younger. I can't see any reason why I wouldn't continue to buy and service my Camry at your business. The service department is spectacular and I always enjoy chatting with my sales rep., Louis Lee. He and I talk about future possibilities for new cars and I always share the wonderful service and parts department with him. I can tell you one thing about him; he Loves working at Younger. I have 50,000 miles on my Camry in 2 years and it runs like a charm. Thank you Younger Toyota.

CLINT

Jun 12, 2013

serviced in a timely manner.Rhonda was excellent.WOULD RECOMMEND TO OTHERS.MY GO TO DEALER FOR SERVICE.

Forrest R Onety, MMin, RN

Jun 10, 2013

From Dave Carroll on down to the sales staff an service personnel this is and always has been a quality dealership I believe I have met and worked with everyone here at various time. The products, service and staff are all excellent Mr. Louis Lee has ben especially helpful recently.

Romey

Jun 10, 2013

A very pleasant buying experience. The internet staff, sales, and service are top notch. No pressure tactics, easily understood all applications and forms. Very personal and knowledgeable staff who know how to treat potential clients. A beautiful facility, and the extras to make one feel welcomed and comfortable were outstanding. This is my third vehicle I have purchased here and am a very satisfied consumer.

Vaughn Crowl

Jun 9, 2013

Recently, we had to spend quite a sum of money on mechanical repairs. WE had previous experience with their body work and were pleased so the repair order was requested. The service was outstanding, the repair detailed and complete, and the personnel, especially Rhonda, were all exemplary. I think it is a wise choice to work with Younger when considering work on your vehicle. You do get a high quality of service with work performed in a professional manner. I give them my highest rating.

Michael Haupt

Jun 9, 2013

I just want to commend Younger for their excellent customer service - they truly know how to take care of their customers. I have a 2011 Tundra that I dropped off for service due to a rotor issue -- I was worried about how much it would cost. I worked with Teresa Harbaugh who did an exceptional job of keeping me informed and addressing any concerns that I had. I was very happy when she advised me that Toyota was going to replace the rotors and brake pads at no cost to me without any hesitation. I will definitely recommend Younger Toyota --

Kay

Jun 8, 2013

As always service at Younger Toyota was as promised. Scheduling an appointment is easy. When we arrive Jason (who has been our service representative since the beginning of this purchase - I have really liked having the same rep throughout) is always pleasant, gives a good estimate and tries to get our job done quickly and efficiently. This was simply a 40,000 mile check - so not a big deal today - but whether a big service or little we have been pleased with the outcome.

coldwatergold

Jun 8, 2013

I didn't have a a chance to schedule an appointment. But the crew got me in and out before I had a chance to get the work done I brought in with me to keep me busy while I waited.

Pete, a Caps fan

Jun 7, 2013

I had less than a year on a set of tires I purchased from a box store. I took my Prius to Younger because it started pulling to the left pretty badly. I assumed it was because of alignment problems. But the technician showed me the left front tire issue with my car up on the rack. He gave me a very detailed explanation of the tire's problem. Summing it up by saying it was a bad tire. I took these concern's back to the box store (where I had paid for an additional warranty) and the technician there referred to a 3 ring binder's explanation of the wear ("do you drive over mountains?", "you ran over something", "do you make a lot of left turns?" What????). Needless to say, they didn't stand by the warranty. So I went back to Younger and got the tire issue resolved the very next day.

BillC

Jun 6, 2013

I purchased a new Tundra from Younger. There were a few minor issues which were resolved quickly. The sales and service staff were great! It was worth the 100 mile trip. I don't get treated this well at my local dealer! I love my truck!

William WV

Jun 6, 2013

I found my new truck on your wed site at noon on Sat & bought it by 5 pm . The only hard part was the 2 hr drive but it was well worth it. My thanks to Jill Tony & Tony. I've told others about my buying experience & put Tonys card on the board at work. Thanks again ...

Satisfied return customer

Jun 6, 2013

I have purchased two cars from Younger even though I live in Silver Spring, MD. I kept the first car for 9 years because of the excellent service department. I'd reccommend Younger without hesitation.

Geo

Jun 6, 2013

Jason was my service rep and he did an excellent job of informing me what needed to be serviced on my car. The work was done in a timely fashion. The waiting room is comfortable and is stocked with snacks and drinks. I would certainly recommend Younger Toyota Service. I have had all my service done at Youngers and I have never been dissatisfied.

Ron & Nancy

Jun 5, 2013

We were greeted by Rhonda ( a real assett to your company!) right on time. We had a few questions about our new Toyota Camry Hybrid which she answered completely, making sure we understood everything. We were told it would take about 45 minutes for the check-up and shown to the customer waiting area. The area was clean and full of amenities such as food, drinks, and even a pool table. And we were also informed on the 1st & 3rd Tuesdays women can get a free manicure! Right on time we were informed our car was ready. A good experience overall. Too bad Younger doesn't have a dealership in Cumberland, but being treating so nicely makes the trip worthwhile.

Buck Showalter's big fan

Jun 4, 2013

I just took my Prius in for it's 30,000 mile check up and was very satisfied with the service and service staff. I was asked if the person setting up the service appointment had mentioned the cost of this service and I responded no, but upon checking a notice that I recieved in the mail, this information had been included. So I was indeed informed of the cost of this check up.

Linda

Jun 3, 2013

The salesman was the first person we were in contact with at Younger, he made our buying experience quick and easy. All staff have been wonderful in every department. Now with our first service the quality has continued. We have had a good experiance!

rxdude82

May 30, 2013

I recently purchased a Prius plug in from Justin Luttrell at Younger Toyota. He is a very good sales man, with excellent people skills. There was not a lot of pressure, or hype; if he didn't know the answer to a question, he said "I don't know" and then checked with someone else. The overall purchasing process was easy, and well done. I recommend him, and will use him again in the future.

VivianKeymar

May 30, 2013

It's always a pleasure to visit the Dual Highway Younger Toyota. The facility is always clean & neat. Repairs are always explained in detail & your questions are answered. They advise what repairs are critical and need done right away. Have faith in technicians that do the repairs. When ready to purchase another car this is the place I will come. Great job Younger Toyota!

Evelyn Severin

May 28, 2013

I am from the Charleston SC area and was traveling to visit family. The red light came on in my car (Oil Change was necessary). Your center gave me an appointment right away and had me going in less than an hour. Oh, and "thank you so much" for the free bottles of water. That was such a Great Extra! I will remember you the next time I am in Maryland.

Doreen Douglas

May 26, 2013

Great customer service all the time I am truly happy when I walk in and out of your Dual Highway Younger Toyota.

Kim

May 26, 2013

This was the easiest and quickest buying experience we've ever had. The salesman was great! Made us feel comfortable. Finance was also great and a breeze! We will highly recommend Younger to our family and friends looking for a vehicle.

Joshua Dyer

May 25, 2013

My family and I met Mark Rivas and Matt in Financing when we were looking for our new vehicle. Both were very courteous and professional. There was no pressure to buy or make a decision right away. Mark gave us our space and answered all of our questions. The entire process was seamless and efficient. We'll definitely be coming back for future business.

Market472

May 25, 2013

I really liked the feedback sent by e-mail. There was a mix up however. I went to respond to the e-mail to ask for the recommended (not necessary) work to be done and it went to voice mail. Customer service then called immediately afterwards to inform me my vehicle was ready. They probably should have asked if I wanted the recommended service, but I informed them I did and they went ahead and did it. No big deal, but I'm a tester by profession so thought I'd report it the way it happened.

Very Happy Customer

May 24, 2013

My husband hit a deer in our 2005 Toyota Tacoma, and it really did a number on it. We had the vehicle towed to Younger Toyota to be repaired. We delt with Rhonda. She is incredible. She helped us through the whole process and in dealing with the insurance company. We had some issues with our insurance company not communicating with us, but she made sure that we were kept in the loop. We also had issues with the non-manufaturer replacement parts that the insurance required us to use not fitting coreectly so She immediately made a call and had them replaced with Toyota Parts. The work was great and she was great. They were very quick to repair our truck. We have our truck back and it looks great. Dealing with insurance companies can be frustrating and without Rhonda we wouldn't have made it through the process with our sanity. We are very happy with whole processess.

Jeremy

May 23, 2013

Great service every visit. Rhonda is excellent to work with.

Donna Kuhn

May 18, 2013

I had a negative experience in purchasing my toyota prius with the salesman making promises he didn't keep and it was two months from purchase before I finally got my car. Putting all that experience aside, I did go back for my free oil change and found the service department to be very efficient and reliable. They are very clear on recommended maintance and what it will cost. They provide a very nice waiting area. I was scheduled for a recall and oil change and they found I needed some filters and etc that were due for change. The additional work put my wait into lunch time. I was surprised to find lunch items provided. My service experience was very positive.

I drive a lot

May 16, 2013

I bought my Camry at Younger, so I bring it for free oil changes. Most of the time there are other services needed. I checked their price against my local mechanic. Younger was a little lower price. I did not like my sales person, but, I LIKE YOUNGER. I have bought other places and believe me, Younger is better than around here (Fred. Mtgy Carroll counties). I will drive that far because it is well worth the difference.

B Coulter

May 15, 2013

We bought our Camry new from Younger last year and have been in 5 times for Toyota Care service and oil changes. Every time has been a pleasant experience! We're always greeted with a smile upon entering the service department and have never had to wait for someone to acknowledge us. We are in and out quickly and it's nice have the complementary refreshments while we are waiting :) The free car washes are a nice bonus but leave a lot to be desired - I've never had my car actually clean...it just comes out dripping wet. However since I'm not paying any extra for it...no big deal.

Russell French Williams

May 13, 2013

While fighting with the Internet it has taken me about an hour to produce this review. The first two drafts that disappeared were better. In 2009 I purchased my 2006 Toyota sienna from younger Toyota. Due to the increasing complexity of automotive engines and increasing inability of my body to do what my mind wants it to do I have been having younger Toyota do car work that formally I would have done myself. Their facilities are clean. Free snacks and drinks are provided for customers. The estimates for various things have been provided to me and I was not pushed to do everything immediately, though usually I did. I told one of the salespeople that it appears that the management has pushed its staff to remember to always be polite and courteous. It appears that management has succeeded although hopefully most of the employees would be polite and courteous regardless of what management's directions were in that area. As a general practice I do not recommend businesses to other people because other people may have very different experiences than I do. If I made it a practice to recommend businesses to my friends I would definitely recommend younger Toyota.

Bob

May 12, 2013

We have over 400k miles on our Corolla with many hours of service from the professional staff at Younger Toyota. Sincere thanks to Rhonda, Jason, Dan and the highly trained Technicians that have serviced our vehicle throughout the eight year period......Truly amazing

weezie

May 10, 2013

You are represented by the people in your business. I had a great experience buying my new Camry and I can easily say that the outstanding service is one of the best I've had. The service tech, Rhonda, is a woman who know her stuff. If there is a question she can't answer, she will quickly find the right one. We had trouble with our limited knowledge on set up of bluetooth, she was able to get OUR phones completely synced. She always gets us thru our scheduled service with a smile on her face. We were going to take a trip close to our first oil change and within hours of our leaving she had our car serviced and ready to go. I honestly hope she never leaves and that all my cars come from Younger Toyota.

Happy Owner

May 9, 2013

We will never buy a car anywhere else. The service is great and the people are wonderful. Love the yummy treats in the waiting area.

Jennifer L.

May 8, 2013

I've always had great service at Younger Toyota. So much so, when the transmission went out on my 2001 4Runner, I didn't hesitate to buy my next 4Runner from Younger Toyota. Part of my decision was based on the excellent service I received on the 2001, 255,000 miles 4Runner as I tried to keep it going as long as possible. The waiting area for the service customers is the nicest I've ever been in. They have donuts, bagels, coffee, tea and hot chocolate in the morning and Quizno's sandwiches and hot dogs for the afternoon. There is a section for kids with a few toys and a TV showing children's programs. There is a quiet section and a TV area. And comfy chairs. On Tuesdays, there is a person who comes in and gives complimentary manicures. And there is free wifi. I don't mind coming in and waiting for my vehicle when it needs service!

Joy HIlton

May 6, 2013

I find the waiting area very convenient and it more than meets my needs. I like to come in on Saturday and I have found the service to be timely and well done.

Disappointed Yvette

Apr 30, 2013

Well, I thought I should keep maintenance of my 2006 Toyota Sienna at a Toyota dealer. I can honestly say I would not recommend Younger Toyota. I scheduled a regular maintenance and an estimate of body work of my vehicle. After 45 min, a service person comes out and shows me a list of things that could be done. I opted to have new tires and asked her if they had time to do it while they had my car up. She replied yes and gave me no idea of the wait time. 2 hours latter, after hunting her down, I asked how much longer it would be? She replied 45 more minutes. I asked to see the body work estimate that was part of the original work order and she told me it had not been done yet. After waiting longer into third hour, an employee decides to wash my car without asking or informing me and looses all of my decals off my vehicle. Great. I informed the Service Manager, Tony, of how disappointed I was of the quality of service. He said he would look into it and look for the decals, but I never heard from him again. The next week, I was scheduled to get the body work completed. I dropped it off Monday morning. While they had my car, I was offered a rental through Enterprise. I had the rental from Monday morning until Tuesday 5:30 when I picked my car up. Younger told Enterprise that I had the car until Wednesday at 12:30, so they were going to charge me for another day. On top of that, my windshield was covered in overspray from the bodywork and they didnt replace a stud in the plastic wheel well. I could still see ripples in the body work and feel bumps in the paint. Not a good experience with Younger Toyota at all. Im sure this is not what the Younger family had in mind for quality service. Yvette May

Steve

Apr 30, 2013

This was the 3rd Tundra that i have purchased from Younger. Ken Murphy has always been great to get me the truck that i wanted and very honest and up front on every question. Great salesman and great dealership

Bonmar

Apr 29, 2013

Services were completed as expected. Car dropped off the evening before service appointment and was promptly completed the next day. Service rep gave a 20% discount, saving us over $200.00! Thank you Younger Toyota.

Troy

Apr 28, 2013

I had an unexpected day off and had a wild hair growing for a year or two to get the TRD performance exhaust system. I stopped by Younger. They were able to order the system from Baltimore and scheduled an install for the very next morning. I dropped off my Tundra and they gave me a ride home. Called me a few hours later for pickup. I am completely satisfied with everything. What a great organization. They always treat me extremely well. Thanks Younger.

Toyota owner

Apr 27, 2013

The buying process at Younger has been improved since my last purchase. The car I was looking for was on-site. I appreciate being able to view the car inventory on-line.

jones

Apr 27, 2013

Am new here but I must say I was helped in the right manner, however I believe it would be best if a customer pulls through some one is there to help instead of getting out n standing and no one even says hello or may I help u until u enter inside the building. My previous Toyota dealers had excellent customer service n they still remind me to take my car to service though am miles away through phone calls n email,,which is very considerate n I don't expect all to understand but as Toyota in all, it would be best if they all did that. Overall its was an okay service and one of the ladies inside was very helpful with what I needed and for letting me know about some discounts. However the service kind of made miss my old dealers.

jima and darlene

Apr 27, 2013

we went to buy a Camry and came out with a leased Avalon. Justin, our sales pro, walked us through the process and thoroughly explained all our options. Great job Justin!. Debbie and Mark were great in making us feel at home and in explaining the finanace aspects of the transaction. We're glad we took the time to visit with these folks. Thanks for all your help. We will be sure to recommend you to our friends and loved ones.

DAG

Apr 26, 2013

Everyone was professional beginning with scheduling my appointment and the conclusion of the visist. The servce was performed in the amount of time that was quoted to me and my vehicle was washed upon the conclusion of my visit. I am thoroughly satisfied with my Toyota Forerunner and the service provided by Younger Toyota!

Tacoma Dave

Apr 26, 2013

New to the Toyota family and Toyota Care. Service rep Harbaugh did a great job. She was efficient, took care of a problem, explained the process, and was friendly. She listened to my concerns and handled them eficiently. It seemed as though she really enjoyed her job. Younger Toyota is #1 in my book.

Marsh2l

Apr 25, 2013

Purchased a Certified '09 Venza today. Our sales person, Jackie Hessong, went the extra mile to assure our satisfaction. I would recommend her to anyone looking for a pre-owned car. The other employees with which we dealt also gave us the feeling that customer satisfaction does matter. Thank you all.

Mary L.

Apr 25, 2013

I was very satisfied with the service I received yesterday for my 50,000 mile checkup. Mr. Angle was very professional and pleasant, most courteous and helpful. He thoroughly explained everything that was being done to my car and called me promptly when it was completed. From the time I purchased my Corolla in 2009, I have always felt that Younger's service has been above and beyond anything I experienced previously.

ThomasN

Apr 25, 2013

Manager Todd was very professional and upfront.Justin the salesman was great and very accommodating seeing things through to the end.This is the 2nd new vehicle purchased in a month.Will recommend and look forward to future business

Twitch - a Venza owner

Apr 25, 2013

I purchased the auto(Venza) I wanted, in the color I wanted, with the features I wanted and at the price I was hoping to pay. My salesperson (Jacueline Frost) was amazing, friendly, curtious, helpful, knowledgeable and made my puchase way easier than previous car purchases from other dealers. It was a great and surprising experience. My interaction with other employees on the lot was also very pleasant. You are doing something right! I love my new VENZA!

REE

Apr 23, 2013

This is our 4th new Toyota from this Dealership. We never had any disputes that were not settled to our satisfaction. Mark our salesperson answered all our questions and is a very nice person. We will be back.

name withheld

Apr 23, 2013

We just bought our second car from Younger. The first time was the best buying experience we had ever had. Everyone was pleasant and considerate of our time and needs. The second time was good but not quite as pleasant. We had the same sales person, who was wonderful, but what went sour for us was the pushy finance person. He kept pushing the service contract on us until I finally snapped at him. Our car had been totaled in an accident and buying a new car had not been part of our budget, so when I told him that the monthly payment was all I could afford he should of respected that,instead he said smartly "You can't afford an extra $22?" I told him it wasn't the $22 it was the other $350 a month I need to come up with. It's a shame that this ruined the whole experience for us. .

Brian Mangus

Apr 22, 2013

Very impressed with Younger and their staff. Kudos to Harry in service for taking such good care of me and my vehicle. He was very knowlegable in his job and very helpful to me. Started using younger after the dealer I bought vehicle from was very unresponsive to customers needs.

CJ, the bead lady

Apr 22, 2013

I went to your dealership to obtain advice about what to do about my 02 Toyota Camry I was still paying on. .The sales person, Alex Swope, went over the statement i showed him and even checked with the used car people to see if it would be more beneficial to buy another car...I was then taken to Matt Hull's office where he went over everything that was involved with the new car they had for me....I was treated there better than any place I had dwelt with before being a single woman...I would recommend this dealership to any that asks...Thanks to everyone for their helpfulness and kindness...

Cassandra

Apr 21, 2013

Traded in my Outback on a new Prius V. A really good experience as far as car dealerships go, I would definitely buy from them again! They gave me a fair trade-in price and a good deal on the new car after some solid negotions. Had a pretty big SNAFU regarding the loan process that got resolved a few days later with FABULOUS etiquette and graciousness by the staff of Younger, they couldn't have done better to resolve the issue! I work with 2 other people that recently purchased from Younger and highly recommended them - they weren't wrong!!

Laura in Boonsboro

Apr 21, 2013

Purchasing my Sienna at Younger Toyota was a pleasant buying experience. Stress free and I was in and out with the ideal vehicle that I've always wanted, without sitting around for hours like other places. The entire staff was great and I'd recommend anyone to buy there.

Redzone

Apr 19, 2013

Our purchase was a great experience. We were treated with respect and we were able to come to an agreement in less than 30 minutes.

MDJ

Apr 17, 2013

I was past my recall date but was told to bring my Tundra in, where they did what they could to resolve the problems. I paid a minimal amount even though they could have charged me so much more due to the recall period having ended. Everyone was extremely pleasant and professional. I am very impressed with the service department of Younger Toyota.

RMD

Apr 15, 2013

Overall the customer service at Younger has been great but I brought my 2011 RAV4 in for the 50k mile service. When presented with the paperwork on the work that was completed I questioned the rating done on my tires on the car. I asked the service desk representative how - if I have 2 new tires and 2 that have been on the car since day 1 - can they all have the same tread? He looked at it as well and came out and said, "no it looks as if you will have to replace the two rear tires with the next service." I truly wonder if the tires were inspected - or just rotated and someone clicked off the required information on the repair order?????

The "Happy Bell"

Apr 14, 2013

I would like to thank the General Manager, Mr. Dave Carroll; Sales Consultant, Mr. Anthony Pattillo; Finance Manager, Mr. Matthew Hull for a most pleasant buying experience during the purchase of my new beautiful cosmic gray Camry Toyota. Mr. Pattillo (Tony) has great customer service skills as well as exceptional sales skills. Tony did a thorough job explaining the working parts of my new vehicle. He certainly covered all his sales areas and was most eager to make sure I, as his customer was 100% pleased. I received a telephone call at home the day of my purchase and it was Tony, he wanted to know if I had any questions or if I needed any aditional information concerning our business transaction of the day. Now you got to love this salesman!!!!!

Tara Garver

Apr 14, 2013

Service was great. The man who helped me and gave me all the information that I needed was definitely organized and knows how to work well with others. Not to mention he was also very outgoing and nice. Even know they seem pretty busy on the weekends they still manage to work hard getting my oil changed and tires rotated within an hour or so. Of course I didn't mind since they have a nice waiting section with great choices of food , drinks and television. I would recommend anyone to their service. Thank you :)

LWashko

Apr 11, 2013

I called to have the 10,000 mile service done on our 2012 Toyota Tacoma. I was able to schedule the appointment with ease. When I dropped the truck off, the service manager, Harry Angle, was friendly and pleasant. I left the truck there and was called promptly when the service was completed and advised then of what was done and I had asked a question earlier when I dropped it off and that question was addressed without me having to ask again. When I picked the truck up later, I was met with with same friendly and pleasant attitude as before. The service area was clean and the waiting area looked surprisingly comfortable and inviting.

JGK

Apr 6, 2013

Mara was a very knowedgable sales lady, polite and straight forward. I enjoyed the food and drinks provided. If there was one thing you (and all other car dealers) could do to satisfy customers more is to reduce the amount of time it takes to close a deal. Whiie we only took 15 minutes with your finance officer, it took us two hours to get there. Mara had to be running here and there, between buildings to get approvals and signatures, license plates on and off, getting gas, etc. Sure there has to be a more efficient way to close a deal. But as I said this seems to be a flaw at all the dealerships I have dealt with. I think it would be a good idea to set a goal to obtain, i.e. a person coming in to close a deal will not have to wait more than 90 minutes to do so, This would include the time with the finance person. Other than this, I am very pleased with the my experience. I am doubly pleased with Toyota's free maintenance and Younger's follow-up free maintenance.

tshockey

Apr 6, 2013

Always like Younger Service but a spark plug change and a collant change is excessive at $356.86

Joe

Apr 5, 2013

Rhonda, my service advisor advisor always does a great job. It is a pleasure to work with Rhonda and I will continue to have my Tacoma serviced at Younger.

JoanC PC&Kindle savvy.

Apr 4, 2013

I arrived at Younger Toyota garage for my Rav4 six month check-up scheduled for 1PM on 04-02-13. Always nicely greeted as soon as I get out of my SUV. The scheduled maintenance was completed in a timely manner-even washed and after Teresa made my next appt., I left after about 55 minutes! The service was just great and Teresa is exceptional too!

AMM

Apr 3, 2013

The Service Department provides great customer service skills. The advisors are very welcoming and dedicated to providing their customers with satisfaction.

Lynn

Apr 3, 2013

I took my new car to the service department and Jason is the one I had to deal with. I was in and out pretty fast. Jason was very nice and good to deal with. He explained alot to me about my car and the oil changes. I look forward to going back. I have had to deal with other car places in the past that was not good. Younger has my vote I will be back over and over again. Thank for an easy day.

CPierce

Mar 31, 2013

This is our second Toyota Corolla purchase at this dealer. We are back because the service has been phenomenal! Louis Lee has assisted us both times. I would highly recommend utilizing his assistance as he is a trustworthy, upfront, and works diligently to get you what you need/desire. There were a few "hiccups" with our most recent transaction; however, this company showed its commitment to their customers by seeing us through til the end. We greatly appreciate all the effort that was made on our behalf and will be a customer for life. I'd recommend this dealer to my family, friends, students, and fellow professionals....

Travis & Amy

Mar 31, 2013

This is my first car from a dealership and we will definitely be coming back. They did everything they could do to make it as easy as possible and get us the best deal that they could.

John C.

Mar 29, 2013

Hi, I heard the Toyota lease advertisement and looked at Youngers web site to find a lease consultant. I found Alex and gave him a call to ask if they had the advertised deal and he said they did. I made an appointment with him. I was in and out in less than 2 hours deal complete as prommised. He delivered the Corrola to my house an hour after I left. I am very satisfied and can not imagine it being easier, also very happy with the Corrola.

Nichole

Mar 29, 2013

Excellent experience! Brent was a great salesman. This is our second vehicle from Younger and we will definitely be back!

BarbH

Mar 27, 2013

I have been a satisfied customer of the service department for almost 10 years. This was my first purchase from Younger, and I am very happy. Mara is great! The finance department is great - working with my credit union so I didn't have to do anything. I felt no pressure, and felt I was treated fairly regarding both the purchase price of my new Prius v and the trade-in value of my old car.

JASON SMITH

Mar 26, 2013

I BOUGHT MY FOURTH CAR FROM YOUNGER AND WOULDNT BY FROM ANYONE ELSE THEY HAVE THE BEST SALES AND SERVICE STAFF AROUND

LUVSBEACH59

Mar 26, 2013

Dropped off my Corolla at Younger for routine maintenance on Saturday. For over 25 years, I have never had anything but a great experience going there. Friendly, fast, and expert service. Thanks so much "Ben" for taking care of me.

JandJ

Mar 25, 2013

Service completed in less than an hour and excellent service as always

Chris Tressler

Mar 25, 2013

Once again, Younger delivers! )ur 30,000 mile was wonderful and the turnaround was quick. Thanks.

Tigger 51

Mar 24, 2013

Every experience I've had at Younger Toyota makes it well worth the trip from Frederick to Hagerstown and back. Rhonda in Service is an excellent credit to Younger Toyota and the automotive industry. I always feel welcome and treated with respect. Kudos to Younger!

Dick

Mar 23, 2013

I had a recall for my Toyota Tacoma Truck. Younger set up an appointment for me promptly, completed the work with accuracy and speed. Everyone is always courtesy and helpful. Since my appointment was over the lunch hour there is always delicious food for me to enjoy. I also came out with a nice overdue cleanly washed truck. Thank you Younger!

Rose and Dave Collins

Mar 23, 2013

What is there not to like? They feed you and give you great coffee while waiting, wash your car as a courtesy Provide a clear print out of what is wrong w/ your car. The bathroom even has a trash can near the exit so you can throw out your paper hand towel after using it to open the door upon leaving. As far as I can tell, all this attention to detail translates down to the mechanics that perform the work. Employees seem happy too.

Alieta

Mar 22, 2013

My salesmen was Allan Buckalew he did a great job. Nice experience.

Lyman Stambaugh

Mar 21, 2013

Had A Recall On My 98 Tacoma For The Frame Rusting Through And Of Course My Truck Had A Hole As Big As My Fist In The Frame..So Toyota(Manufacturer not Younger) Bought My Truck Back Because It Wasn't Safe To Drive.. So I Was In Need Of A Vehicle..Mr Ken Murphy Went Above & Beyond To Find Me What I Wanted..I Knew What I Wanted And Mr Murphy Found Me Exactly What I Wanted..Thanks So Much Ken!! Younger Toyota Is The Place To Go To Buy Your Next Vehicle..We Have Dealt With Them For Years And We Give Them 2 Thumbs Up!!!! The Service Department,Parts Department,Sales Department (New & Used) Everyone Is So Nice To Deal With...I HIGHLY RECOMMEND YOUNGER TOYOTA!! Thanks Again Younger Toyota..Very Satisfied Customer!!

ampoole

Mar 21, 2013

Overall, my recent experience at Younger Toyota was very good! The staff were very courteous and worked with me to get the correct services performed. The service was performed in a timely and efficient manner. They advised me of some upcoming services which may need to be considered in order to maintain my vehicle in a well-running and safe manner. I will be returning to Younger Toyota for future service. I am totally pleased with the staff and the service.

carjo

Mar 21, 2013

We are very pleased with the service at Younger Toyota. Service is provided quickly and efficiently.

Leslie

Mar 21, 2013

Mark and Justin were amazing!! I am soo pleased with my new car. Very professional staff and helped me with every question I had. Would definitely purchase another car from them!!

Cliff

Mar 20, 2013

The service tech, Ms T Hoffman was very prof. and the service was completed as promised.

Belinda

Mar 20, 2013

Had my 10,000 mile service completed yesterday on my 2013 Toyota 4 Runner and was impressed yet again! It was quick and easy and I was able to wait comfortably in the customer lounge while service was being done. Everyone is so friendly! Scott is an awesome service advisor! Rhonda was amazing too! I showed them a scratch on the back of my SUV that needed repaired. I explained that a local body shop wanted $450 to fix the scratch and told me it would take 2-3 weeks to repair. Rhonda asked if I minded using touch up paint and I explained that I'd rather do that if it wasn't very noticeable. I purchased the $12 bottle of touch up paint and she took her time in covering the scratch! It looked almost good as new! I was VERY impressed and extremely happy that she saved me $450 that I would've spent somewhere else plus the price of a rental while the repair was done! LOVE Younger Toyota!

JimH

Mar 19, 2013

Our dealing with the sales staff left much to be desired. (1) Print out showed an Avalon, Limited but was assured by salesman that that was just a generic form intended to show price. (2) The Form did not show color of exterior or interior or any other details other than our name for this factory ordered car. As deposit was made by credit card we were not overly concerned about lack of details in this case, but compared to a Chambersburg PA competitor's detailed bid for this same model (a Hybrid Avalon) showing complete info including colors and for equipment info the Younger sales print out was totally lacking and was limited to a handshake deal.

JayPA

Mar 18, 2013

Mr. Lewis Lee was very professional and had a good sense of humor.This was the first vehicle that we brought there and would go back. I will recommend Younger Toyota to anyone interested in purchasing a vehicle.

JR

Mar 17, 2013

My service was quick and everyone is always so nice. During the wait the staff treats you like one of their family. Very pleasant experience.

Bill, aka, 'Best Dad Ever' (this weekend).

Mar 17, 2013

I took my daughter, Alexa, to Younger Toyota to buy a small SUV. I had been there the previous weekend, worked with Jackie Hessong, and brought Alexa in when she was home from college. Jackie was very accommodating in answering Alexa's questions, and letteing her drive both used SUVs I had previously targeted as appropriate to meet her needs. Alexa told me she liked working with Jackie because she was 'relaxed...and let us do whatever we wanted' as we went back and forth between vehicles a couple times. Alexa was able to make an informed decision because of Jackie; and this lesson will stay with her the rest of her life. I'll bet Alexa (like me) becomes a repeat buyer at Younger Toyota thanks to Jackie...and the rest of the customer-friendly folks at Younger. Thanks Jackie!

Tom M.

Mar 17, 2013

My salesperson was Mara Myers. She was very professional and a pleasure to deal with. I would highly recommend Mara to anyone who was seeking to purchase a new Toyota. Thanks again.

Don Hill

Mar 16, 2013

I took the car in to have the recall problem --- defective visors on both the driver's and the passanger's side --- attended to. I mentioned that the driver's side visor on our car was defective when I made the appointment. After an hour at the garage, I was advised that the visors were defective, the dealership did not have visors in stock, and replacement visors would be ordered. I could come back and have the old visors replaced. I drove 25 miles each way to make honor this appointment, and was surprised to learn that an item like this, on recall, was not in stock. It was especially disappointing because I advised the service manager that there was a problem with one of our visors when I made the appointment. Finally, I don't relish driving another 50 miles to finish what we started. But I will, because that rattling visor makes us crazy.

Donalive

Mar 16, 2013

Yesterday I took my car in for a tire and overall safety check and was extremely pleased! I was told the service would be about 45 - 60 minutes. I waited in the comfortable lounge with hot dogs, drinks, snacks, TV. My car was completed before the estimated time! Ben McGaha was an excellent Service Advisor! He was friendly, knowledgable, courteous, helpful, and polite. I am also very grateful for the shuttle van when I need to return home to await completion of my service. I would recommend Younger Toyota for any Toyota service needs.

Margaret Smith

Mar 13, 2013

Mark Rivas was our sales associate. We found him to be helpful, friendly and smart. He was very professional and had a good sense of humor. I have bought four vehicles there and would go back. I would recommend Younger Toyota to anyone. Mr Mills was our financial associate and he was professional and helpful also.

ron ,previous 3x honda owner

Mar 13, 2013

Yesterday had 2nd service done. Complete oil change & tire rotation finished in 45 minutes. Both service visits have been a very pleasant experience.

Robert Shives

Mar 12, 2013

Response to service request was impressive. Brought my vehicle in for a safety recall. I was immediately scheduled for service. Left vehicle and within the hour was notified that vehicle was ready for pick up. Definitely would recommend Younger for sales and service considerations.

Fixlaser

Mar 12, 2013

Have always felt confident in this dealership. Prius hitting 200 ,000 miles and now i am beginning to think 400 ? No worries here. Sure mistakes are made... I just havent seen any in all this time Says something man. A lot .

Alex & Carmita Aoanan.

Mar 11, 2013

Brought our 2007 Toyota RAV 4 for standard oil & filter change plus tire rotation. Service consultant Scott Davies was very accommodating,,prompt & friendly with us. Our car even got a free car wash along with the service (second time we enjoyed that freebie from Younger). The customer wait lounge had great facilities like lots of tv sets, reading material & comfortable nooks to keep customers from getting bored --they even have free snacks & drinks! We're glad we bought our car from this dealer.

GO RAVENS & TERPS

Mar 11, 2013

I`VE BEEN DRIVING MY NEW CAR AROUND THE COUNTY & AND ON THE HIGH WAY. I`M SURPRISED AT THE GAS MILES. THIS MORNING I WAS OUT GETTING SOME DONATIONS FOR THE CLUB I BELONG TO , AND I WAS GETTING 56.7 MILES PER GAL ON SECONDARY ROADS. MAJOR HIGHWAYS I GET 49.7 MPG DOING AROUND 65 MPH. I HAVE RECORDED 1107 MILES, AND IT COST ME$ 42.78 SO FAR IN GAS. I`M STILL LEARNING ABOUT ALL THE STUFF THERE IS TO KNOW ON MY NEW CAR.

gary fearnow

Mar 11, 2013

I have many choices when it comes to having my RAV 4 serviced-I live in Frederick and commute to Baltimore. I chose Younger as an experiment because your pricing on replacing a water pump was very reasonable. Not only was the work done well and on time, but my service advisor, Ronda Stambaugh, was top notch and pleasant. Based on this very favorable experience, I will be back to Younger for future service needs.

Tony Obitts

Mar 11, 2013

I had regular service preformed on my 2012 Toyota Tacoma. The service personnell used paper floor matts as well as seat covers to protect my vehicle. The oil change and tire rotation was completed in a timely manner. The waiting area was clean with t.v to watch. Overall Younger is a great place. Although my 8 year old son was very upset to find that the Nintendo WII was taken out of the waiting area. He always looked forward to that as did I.

Forrest R Oney, MMin, RN

Mar 10, 2013

I have dealt at Younger Toyota for at least the past 15 yrs. In that time, I have bought vehicles from other dealers twice and both times I come back to Younger disappointed with other dealers and their products. I have known Dave Carroll for 15 years. He is always available, friendly and likes to joke around but is always professional. He know the business very well and treats his customers very well. Dave steers me to the best of his sales staff who satisfy all my needs and wants. Louis Lee has sold me my last two autos. He is the same as Dave. The service after the sale superior in every respect. I believe the bottom line deal I obtain with every purchase is fair and honest. A good way to describe Younger Toyota would be, 'Younger just gets it right'.

Guy in Annapolis

Mar 10, 2013

Love my Service adviser Ben, he's my guy! Brought it in and they found a recall issue with the steering shaft and replaced it free! What's to complain about. Love the car and the dealer in Hagerstown; did I mention I live in Annapolis? Yes it's worth it! I bought the car there on a whim and never regretted it. Thanks for always taking care of me Ben!

Jennifer

Mar 10, 2013

Had a front spoiler replaced, including painting of the part, in November 2012. It looked great, but in January 2013 there was a quarter size bubble in the paint, and it began to peel. After I got in touch with Rhonda Stambaugh about this, she got me in to correct the problem. And she worked around my schedule since I now live in Baltimore. There are always going to be problems and mistakes, but the sign of a quality business is how they handle the situation, and make it right. Younger Toyota and Rhonda get an A+ for customer service, quality work, and taking care of the customer.

Alexis

Mar 9, 2013

They have excellent customer service and are always willing to work with you. I've purchased two cars from Younger Toyota and I must say I'm very satisfied. I will definitely be coming back in the future. If anyone is looking for a new car this is the place to go.

Ellen Ott

Mar 8, 2013

I took my 1999 Avalon with 193,000 miles to Younger for overall service in preparation for a trip to Florida. I love the car, it gets great gas mileage and have had no problems, so i'm not ready to buy another one yet. I had put 70,000 miles since changing timing belt, water pump, so I asked them to replace plus oil change with a "new" oil plug. I left the car overnight to ensure they had plenty of time. After service (over $1400) and bringing car home, red fluid (anitfreeze) was running out plus oil drip. Called Younger and they sent a tow truck to take back for repair. They returned it the following day - telling me the water pump had been defective and that they retreaded oil. In addition, when I took it for repair, I asked that they fix the front passenger seat belt - it would not retract. They told me the mechanic sprayed some oil or something on it and with use it would be OK - NOT!!! I took it to YOUNGER expecting the best service available, never questioning expense. Now, I don't know who I should take it to for service.

JT

Mar 8, 2013

Nothing bad to say! Younger Toyota performed my compilmentary 5k service in 20 minutes or so. They even washed my car as promised at the end!. It may sound minor, but I think it is not skipping on the "minior" details is what makes a difference for Younger. They really try to keep their word on everything.

Willie in Waynesboro

Mar 8, 2013

Best service we have had at Younger in all the time it took to drive the Prius 60K! We used the coupon for detaining the car and also had a new drive belt installed at 95,000 to get ready for our next hundred K. We did not stay to enjoy the snacks but left the Prius with the Service Department. When we came back the car was Car Lot Fresh! Reborn! I even think Jason had a clean shave! But we really spent more time looking with joy at the car. My wife drove it home and says the new belt even made it handle better.. She wanted to go back and tip everybody involved!

L Jordan

Mar 7, 2013

After having a bad experience with a Toyota dealer in Frederick, I was pleasantly surprised that I not only survived the buying process at Younger Toyota, but enjoyed it! The car salesman was professional, knowledgable, and friendly, and the financial department made completing all of those complicated forms a breeze. I would highly recommend this dealer to others!

Louis Surratt

Mar 6, 2013

Was given same day service when it worked best for me. In addition to being worked in on short notice, I was given outstanding service by Ben McGaha. He was very courteous and professional and made sure that I got the exact service that I requested, although he was extremely busy. It was the kind of service that brings customers back.

Kevin & Julie Smith

Mar 5, 2013

We're enjoying our 2010 Toyota Rav4. Thanks for your help in our search for a very nice vehicle. Thanks again, Kevin and Julie Smith

Bob

Mar 3, 2013

Younger Toyota has it all! Great facility, friendly and efficient customer service reps, and quality cars.

Ken Murphy

Mar 2, 2013

Ken made the process ALMOST painless. He is very personable.

Beach Girl

Mar 2, 2013

Just had a service inspection on our 2005 Corolla, the perfect car, just to be sure that after over 200,000 miles it was running okay. We hadn't had any problems with it but just wanted to be sure it got a checkup and nothing was hidden that we didn't know about out. Well,l as we figured, the car was found to be in good condition with just a few areas of concern. That's amazing and testifies to the quality of these vehicles. That's why we bought another one a few months ago. We know what we're getting! Ben was a great service rep and answered all our questions and we will look forward to scheduling our upcoming service appointments with him.

Debbie love that Scion-FRS

Mar 2, 2013

Rhonda was very professional when I was asking about the issues I was having with my car. She assured me this issue would be taken care of and my re-call. I dropped off my car the afternoon before my appointment so they could have it first thing in the morning. Rhonda called me that same day and told me they worked my car in the same afternoon I dropped it off that they had a open slot and I could come get it. I love my new FRS and buying it from Jeremy Kelly at Younger and Rhonda for helping me keep my new car running like a new car....

disappointed

Mar 2, 2013

I never mind taking my Sienna to Younger for service. The service people are always so friendly, and the waitng area is so comfortable. I was diappointed this particular visit as I had to listen to a salesman and a customer loudly and rudely discuss a problem with the purchase of a vehicle. This happened at the parts department window. The saleman was way out of line, had a very bad attitude and used very bad language. I'm not sure who was right or wrong in this matter but it was not the place to have that discussion. It went on for several minutes, and no one stopped it. While I didn't buy my Sienna at Younger, it lets me know that if there is a problem it may not be handled professionally. I belive that salesman should be properly trained in how to handle conflict.

returning customer

Mar 1, 2013

nice waiting area for customers while I was waiting for maintaince

Candace Davidson

Feb 25, 2013

I am always impressed with Younger Toyota Service Dept. Rhonda is the one I deal with all the time and she is absolutely the GREATEST!! Thank you so much for having a service dept. and dealership that is pleasant to visit and satisfaction that is always given to the customer.

Bob Z

Feb 25, 2013

I had my 5,00 mile checkup, tire rotation, and oil and filter change done last week for my Scion. Customer service is excellent. It was easy to make an appointment. Easy to talk to ask a service person questions over the phone prior to my appointment. Easy to reschedule an appointment I missed. The service was done quiokl.y. They washed my car.They give great feedback about my car's condition. The waiting area is large and roomy, very comfortable, and:with an area for kids. They always have coffee/latte/capucciono available, as well as other food. In my 35 years of car ownership, I have never been to a dealer I liked better.

Love my 4Runner!!!!

Feb 25, 2013

Bought new 4Runner, sales staff awesome! Thanks Mara. Purchased poly seal...service department....awesome! Thanks Rhonda. Younger is awesome.... 6 cars/trucks from them. This website to leave feedback not so good...third attempt at feedback but don't hold that against them....younger is great. Will continue to do business with

Marlinmatics

Feb 25, 2013

Great Service Dept., Very friendly and comfortable facility. Easy scheduling. Been using Younger since purchased truck in 2007. Would recommend.

Loves her 4Runner

Feb 24, 2013

Week 1 w New 4Runner! Awesome purchasing experience! No surprise so it was our 6th Toyota from Younger! It's so good, we keep coming back. Hats off to Mara....great sales person! So week one, we got the poly seal and door guards. Again not a thing to complain about. Rhonda in service. Great! Love working w her. She takes such good care of us. We LOVE Younger! We send folks to Younger. We will be back!

Richard & Peggy Connor

Feb 24, 2013

The service we have received from Younger Toyota has always been exceptional. They have always taken care of us in a short period of time & also feed us while we are waiting or drive us to the closest mall & return to pick us up when our vehicle is finished. This in our opinion is above the call of duty. Our salesman Alex is the best. He is always friendly and offers to help us even though he knows we are not going to buy a new car at the present time since we just bought one from him 9 months ago. Our Toyota dealership closed in our Cumberland area about 2 years ago so we drive 90 minutes to Younger Toyota. This has been our first experience with Younger but we will most definitely remain one of their customers. We would give Younger Toyota a 5 star rating.

Ivan Campbell

Feb 24, 2013

I appreciated the day-before service reminder message. I ran late arriving for appointment, but the staff was cordial. Repairs were done quickly, and the service rep kept me informed. When finished, she went over details, noted that the estimate given by a previous rep had omitted a necessary part, and without being asked, she reduced the bill. She was courteous, efficient, extremely pleasant.

Richard

Feb 24, 2013

We had an afternoon appointment for an oil change (we live 45 minutes away). Weather was calling for a storm and it was starting to sleet at our house around 10:00. We called Younger to see if they could work us in early. Scott in Service said "come on down". We got our oil changed and were back home by the time the storm hit in earnest. Very friendly, cooperative employees the Service Department.

Senior citizen

Feb 22, 2013

The personnel are exceptional in the customer service department. The only problem I found with this dealership is the extremly long wait. Even though I had an appointment to have my car checked out, I was there for over an hour and a half, Other people who came in way past my appointed time were in and out in just minutes. I would only recommend this dealership for buying a new car, but certainly NOT for repairs.

BW Richards

Feb 21, 2013

Excellent treatment by service crew and customer service representative, Jason. Only complaint was the premature failure of water pump and the added expense of this repair. Toyota USA needs to know about this one. This dealership has been great and a major reason that I am a repeat Toyota customer.

clifford chaney

Feb 20, 2013

i am very happy with my new purchase the 2013 sienna .....this is my 3 rd vehicle purchase from younger over the past 5 years i highly recommend that people go there

Weezie from Thurmont

Feb 20, 2013

We r from Frederick and went to several different dealers. Found that the salesman, Paul, was a complete professional and put together a great deal for us. He walked us thru the entire process. We had to make a quick notice trip to North Carolina and Rhonda in the service department is the best person to deal with. She got the car in that very day before we left. They go above and beyond the call of duty to take care of any problems be they large or small. Toyota is a wonderful product but the dealer has to stand behind the vehicle, which they do. We love our Camry Hybrid and will be back for another vehicle, when needed, from Younger Toyota.

Susan Kennedy

Feb 20, 2013

I had dealt with Youger Toyota since my first Toyota in 1993 when I purchased a 4 runner. Since Ive stuck with Toyota. I had purchased my second Yaris..gas reasons and a very safe lil car.Younger has nice facilities and mutiply places to relax, which is better than 1 combined room. My sales person Brent was very nice, proffessional and exceeded in customer service to make sure I had everything I needed and was comfortable.Yah Younger.....see ya soon.

Troy

Feb 19, 2013

Tony and his crew are outstanding. I called ahead to discuss the service needed knowing that my wife would be taking the truck in for service. The service team did exactly as we discussed and the price was spot on. Thank you Younger Toyota for all that you do. Sincerely, Troy

Pat

Feb 19, 2013

Younger has great facilities and the staff are courteous. My only complaint is that I had to wait 1.5 hours for an oil change for which I had an appointment.

Mark

Feb 18, 2013

Purchased an "As Is" vehicle. They had the vehicle waiting up front for me when I arrived. Was able to get the required repairs completed for the Maryland inspection so that I could drive it off the lot legally. Gary, our salesman, is very knowledgable and gives a no pressure experience. The used car offices are from the 80's erathough, I'd say that it definitely needs an upgrade. Gave me a fair trade in offer on my car but that doesnt really matter because we all know its a numbers game and they ARE a business. Would buy from there again though.

Daniel and Laura

Feb 18, 2013

Aside from a malfunctioning coke machine (which wasn't Younger's fault and I didn't bother to mention it) the facilities, etc. were great! Love the food station and a comfortable place to sit for someone on crutches. Our salesperson was very nice, answered all our questions and was thoughtful, thorough and patient.

Mrs Barbour

Feb 17, 2013

The service dept has one of the best service writers I have seen in a long time his name is Ben. He is very professional and can multi-task like a pro, very curtious and also listens to his customers. It's employee's like him that keep me coming back and this is my 5th vehicle also. It was great to see Judd visting the service dept we miss him in the service lane, when he was there the service lane was also moving freely and never a wait to get your car in and also a smile. Great job Ben and Judd and we love employe's like you guys.

Gini

Feb 17, 2013

If you ever need to have your vehicle serviced, go to Younger Toyota! Their staff are courteous, professional, and honest. If you need to buy a Toyota, go to Younger Toyota! Mr. Younger (owner) instills customer service and customer satisfaction as his two pillars of excellence. Mr. Carroll (General Sales Manager) and Mr. Curtis (Service Manager) have trusted and reliable staff. They do not believe in cheating the customer because they value a long-term relationship with the customer. I've dealt with them for nearly 10 years for sales and service. I go to no one else. Period.

Camry Fan

Feb 17, 2013

Our Camry would have been due for service next, then we found out my Dad was in ICU in Florida we needed to leave that day. Younger Toyota was able to get us in it thirty minutes. Great work, twenty-four hours later we were with Dad. Thanks!

EFRYE

Feb 16, 2013

Bought a 2012 camery in feb of 12 and purchased a polyseal protection package.I was sent a kit in mail and was told by salesman rob and polyseal salesman matt to bring over with me on 1 year service so they could apply kit to keep sealant protection up. Also was told that main advantage of kit is never having to wax car. On my year visit i was told i had to apply kit,( so much for no waxing). The 15,000 mile service work that was done included a front end alignment for $ 80.00. Not a bad price but wondered how my front end got out that soon. Almost all highway miles. I also had to ask for my car wash. Maybe next visits will improve

tshockey

Feb 16, 2013

As usual Younger went out of its way to be pleasant to the customer and they continue to do quality work. I have been going there for twelve years for service and have always been treated well. Great organization to work with

Marion

Feb 15, 2013

My car is only one year old so I have been in for regularly scheduled maintenance. I love the ability to schedule my appointments online. The facility is very clean (including the restroom that has a television on the wall). They provide free beverages and food. There is a smaller area with tv and toys for kids, wii, and pool table. They also offer special events like free manicures. This visit I was waiting on my own so I was able to sit and drink tea while watching the tv and surf the internet using the free wifi. Normally I have a very active toddler with me and there is plenty to occupy his attention. I have always been greeted by a friendly customer service person. When I take my son, we are greeted by the friendly staff when he explores the waiting and sales areas. The service has always been prompt and wait time is what they estimate for me upon arrival. They wash my car with each service and always protect the seat and floor while servicing. I have nothing but positive things to say about this dealership at this time. I hope that never changes.

John Rock - Returning Customer

Feb 15, 2013

Just purchased my 8th Toyota from this dealership. My overall experience has been, to say the least, outstanding. I am very demanding when it comes to customer attention and service; Younger Toyota has never given me any reason to complain. From the initial greeting at the door, throughout the selection, purchase and finance process, the attention to detail and customer satisfaction is paramount. That said, the real test of a dealership is how they handle the customer after the sale has been completed. Younger Toyota excels at customer service in their service department. Appointments are always on time and the service is above reproach. The service department staff is well trained and extends every effort to accommodate the customer's schedule. They go above and beyond to make sure that your service experience is as comfortable as possible.

H L

Feb 14, 2013

I'll buy my next Toyota here just because of the good service even though I live two counties away. The comfortable waiting area(s) is so appreciated. They even provide snacks !!!!

alan

Feb 13, 2013

nothing but priase.got me in and out in time for another appointment customer waiting area very comfortable and tasty to a starving customer.

Ed., owner of my eighth Toyota

Feb 13, 2013

My unannounced and unscheduled visit to Younger's for a diagnostic analysis of a problem with my 2009 Corolla (the first since it's purchase in late 2008) was met with courtesy and promptness. The Service Advisor (Rhonda) listened to my explanation and responded immediately. Referring to my maintenance history, she detailed what could be done and provided detailed information on service charges and how long it would take to solve the problem. Within two hours I had four new tires, a new battery and a printout of the diagnotic analysis. In addition, before I left, I had a free car wash. I was completely satisfied with my visit and the service provided.

Bob W.

Feb 13, 2013

Friendly staff, and happy with repairs done in a timely manor.

Ron & Brenda Hummer

Feb 11, 2013

My wife has bought two out of five Toys from Younger. And Louis Lee has finally converted me to my frist Toy, a 2013 Rav4, good job Louis. I have always felt that they do care about their customers. You will not find a better saleman then Louis Lee, he really works with you when making a deal. I now when and if I ever have a problem, Younger will take care of it. Great job guys, keep up the good work.

John and Judy Squires

Feb 10, 2013

We have been customers of Younger Toyota for many years and actually don't mind driving the hour away from home for routine oil changes and service work. Younger is consistent in the service they provide from knowledgeable and helpful technicians to a very clean and pleasant environment. I believe that the folks that work at Younger, actually enjoy their jobs and it shows.

Dave Varner

Feb 10, 2013

I was disappointed with the overall manner in which this sale was completed. We had a confirmed appointment to see the 2008 Solara we eventually purchased. We arrived when it was raining and sleeting. The vehicle was still out in the lot, not inside as was the one we looked at in State College, PA. We stood in the wind and rain as we looked over this car. The salesman (Tim) with whom we dealt was personable and professional. He seemed to recognize immediately that we were serious about buying a car and that we knew exactly what kind of deal it was going to take. Once we completed the deal, it took approximately 1 1/2 hours before we were able to complete the paperwork and drive away. In my 40+ years of buying (and selling) cars, I have never experienced such an unreasonable wait to complete a transaction. Then, as we started to drive away, we were asked to come back inside because there was an error on one of the forms and we owed an additional $50. I'm a patient man but this pushed me close to my limits. Tim did a very good job and he is to be commended. However, the inefficiency of the process to complete the paperwork needs to be vastly improved.

Darvin Diller

Feb 8, 2013

My experience was great buying a new car this past week. I enjoyed having Alex along as we took a joy ride in that TOY down the road. Nothing beat a toyota went it get in your blood!!!

CHW

Feb 8, 2013

A week ago we purchased a Toyota Camry at Younger Toyota in Hagerstown, MD. The selection and pricing of the vehicles we looked at could not be matched. Everything was great until we agreed to buy. What should have been a standard 2 hour time, ended up costing me 6 hours of my life. They were very unorganized with the process and we waited a long time for each step of the process. Again, when you buy a Toyota, you learn to endure the wait as the end product is far superior to other makes and models. However, the dealership needs to work a bit harder to make the customers happy. One last thing, when you claim to fill up a gas tank, please do so and make sure it is on or past the full mark. Mine was before the full mark. I would recommend the dealership in spite of my issues, all of which are correctable.

Pat, senior citizen

Feb 8, 2013

It is so nice to go to a business that is "female friendly". It is the only place that I will take the car to for an oil change. My husband has to handle anything else. It is very clean and with the food provided, no need to go somewhere else to eat. I highly recommend Younger Toyota.

kielhwlr

Feb 7, 2013

We were quite literally driving our Tundra to my moms funeral when we pulled into Hagerstown to get gas. When we started back up, there was a horrible clanking from the engine and the dash lit up like a Christmas treenot what you want to hear or see. Thankfully we were less than a mile from Younger Toyota. We limped in to the service department and when we explained our situation the guys dropped what they were doing and ran the diagnostic. When it came back with 3 pages of error codes showing that the engine was not getting oil the wife panicked. Everyone maintained their calm, explained what they thought the problem could be, called for a rental and got us on our way within an hour. Called us mid-day the next work day with the diagnosis turns out Jiffy-Lube should not be your first choice when changing oil, they managed to break off part of the oil filter but Younger had our car up and running when we came back through the area the following day.

Shaq

Feb 6, 2013

Keep it up the good work. Toyota dropped us at the shopping mall during services. Which was nice.

E. Fisher

Feb 5, 2013

I had a very nice experience again at your dealership again. Everyone in the service area is so very nice and make you feel welcome and that is so nice. My recall service was done and made to be easy for me. Thank you and your staff in the service area. Billa

A.Richard Sayles

Feb 5, 2013

When my truck wouldn't start again after my auto club had started it, you sent someone to start it for me and accompanied me to Youngers with it. They serviced it that day while I waited. Since it happened over the lunch hour, I was able to have a nice lunch there while I waited. What could have been a not so good day turned out fine. Thanks again for all that you did. A.Richard Sayles

Charly C

Feb 5, 2013

I was told by a friend of mine NOT to buy a new Toyota without fist letting him know. He had a good friend at the corporate level that would set me up with the right folks.....just email him the truck that I wanted and he'd tell me where to go and get it. Turns out that place was Younger Toyota in Hagerstown. Although I already knew the price I got could not be beat; I had NO idea that the ease of getting into that new truck could be so pleasant. It was ready to go before I was done chit-chatting about the Super Bowl with a few of the staff. Swift, clean, precise and polite are only the first four positive words that come to me about my overall experience there. I'm a truck guy.....and they're a big truck dealer.....so I'm sure I'll be sending some more praise & business their way in the future. Thanks to all the guys that took care of me.

Sita Ram

Feb 4, 2013

I happened to reach at this location for the service of my 2009 Camry. The service they provided is great.

Shel

Feb 3, 2013

Very pleased with the good service I received at Younger Toyota Dealership. They offered a free shuttle service and they had a comfortable waiting area. The customer service reps. were helpful, courtesy and polite. I would recommend them to others.

rick

Feb 3, 2013

the staff made me feel at home. the extra amenities (coffee, donuts, tv) helped pass the time.

Don R....

Feb 3, 2013

Smooth buying experience.. Brian did an excellent job on selling and having the car ready to pick up. Like the car, however I am supprised at the warranty Toyota offers. This plus the other perks like tire rotation and anytime free car washes are going to be missed greatly. Would make me consider the dealer down the road when purchasing my next car...

Takoma Josh

Jan 30, 2013

We have had bad experiences with Valley Auto in Middletown and came in expecting to be taken advantage of. Younger was terrific. Brent stayed well past his time to leave to take care of us, I kept waiting for the shoe to drop and get the here is where they are going to stick it to us and it never happened. And we left with a full tank of gas - what car dealer does that anymore??

catgirlpam

Jan 26, 2013

Staff very friendly and helpful. When I called to make my appointment they got me in on the day I wanted. I got there a little early, and the got me right in....less than an hour later, my car was ready. I really appricate the e-mail service reminders.

Ted

Jan 25, 2013

I brought the car for the 5000 mile service. At that time the car had 4935 miles on the odometer. On the way home to Cumberland the required maintence light came on the dash when the odometer turned to 5000 miles. I assume the car was telling me to do the maintence that had just been done. If that is true how can I get the light to turn off? Ted Comfort

happy camper

Jan 24, 2013

Very satisfied with service and Dan is very easy to work with.

grateful couple

Jan 22, 2013

Thank you for being so consistently attentive to customers and making car service appointments efficient. The service team is trustworthy, consistent and reliable. Thank you for helping to keep our 2004 toyota running strong!

JohnC

Jan 22, 2013

Did not use synthetic oil for oil change. When i asked why not, since it was what i paid for last time, i was told i didnt get synthetic last time, but paid for it. They told me i have ask for it each time to get it. Uh...dont they have records of my cars service? And why, when I asked for it last time, didn't i get it then? They offered no solution. Hmmm...

Linda, satisfied customer

Jan 21, 2013

I was pleased with the professionalism of the staff. The service person told me up-frontwhat was needed and the price. He also gave a time (which was within 15 minutes) frame.I appreciated the roast beef sandwich (I liked that it was a manageable size) and hot popcorn plus bottled cold water. I was there from 11:15-12:45 p.m. I would definitely recommend Younger Toyota for service and sales. We are a Toyota family with 4 Toyotas within 3 families. Keep up the good work.I was there for the recall on the 2009 Toyotas for the passenger front window---no problem in getting it fixed, plus our 50,000 miles check-up.

Ovais Bajwa

Jan 16, 2013

I was recomanded to younger toyota by friend of mine and I am glad that he. They treated with respect and gave me the best price I could find for my highlander. By their service they make me their fan now I will recomend all my friends to them.

happy Camry

Jan 15, 2013

I always have my maintenance service at Younger Toyota. They are prompt and efficient. The service clerk advises you of any problems, concerns, or upcoming maintenance that needs to be done. The waiting area is inviting and welcoming. Service if fairly priced. A good place to do business.

Beth

Jan 15, 2013

I did not have an appointment, Dan fit me in, kept in contact with me...loved the shuttle service...It was a great experience , didn't even miss work thanks to everyone at Younger Toyota..

S.-2007 Camary

Jan 14, 2013

I had my 07 camary in for a recall,my service was finished within the time frame Tony promised.My next Toyota will be purchased at Younger.

Satisfied customer

Jan 13, 2013

I had purchased a used truck from an individual and received notice of a recall. Younger was suggested by my local service person. From the time I call to make an appointment until the work work was done, it went very smooth and the staff was extremely helpful. The Saturday hours worked perfect for me. I would recommend to anyone.

Jeannette

Jan 12, 2013

Excellent service and most comfortable waiting area. I do have problems with recorded messages. I called to make an appointment for my recall. Got a recorded message that I should leave my number so they could call back. The next day I called, got a real live person, and made an appointment. Two days later someone called to answer my original call!

W.T

Jan 11, 2013

Very friendly employees and a very comfortable waiting area. I will return for any service needs I have

Almost Retired

Nov 19, 2012

The salesman was very couteous and efficient. The new 2012 Outlander SE was ready for our test drive when my wife and I arrived at the dealership. Our questions were answered; and we were driving home in our new SUV in no time. The price was exactly as we were quoted over the phone.

Happy Car Buyer

Sep 15, 2012

My wife and I were in a car accident in mid February last year. We lost our Dodge Neon and now had to look for another car. After shopping around at several dealerships (most of which seemed to not care if we were there or not), we ended up at Younger Toyota. We were greeted by a salesman named Tim Moats who was VERY friendly and awesome to work with. After talking and looking around for a while, we decided to buy a used Prius on the spot. Tim worked with us on our tight budget and got us a great deal. We signed the papers, paid up and left, very happy with our purchase. The story doesn't stop there though. A year and a half later (August 2012)we are still loving the Prius, until the unthinkable happens.... All the warning lights on the car come on and the thing goes beserk! We take it to a maintenance shop who basically tell us that we have to take it to a dealer. We hump it to the nearest Toyota dealer that we can find. We get there and they're like "Oh, sorry about your luck, but we're really busy today, I guess we can try to squeeze you in. It'll be $100 dollars for the diagnostic to figure out what's wrong." We're in between paychecks right now, so coughing up $100 dollars is no easy matter. We agreed.... reluctantly, and waited 3 hours before they finally told us the bad news that EVERY Prius owner dreads to hear, "Your Hybrid battery is dead. It'll be $4000 dollars to fix it. You can go down the street and rent a car while we fix it... in several days. But we suggest you buy a car from our salesmen." We were devastated, my wife was in tears. The car was out of warranty, because it was now over 100,000 miles, and we had no way to fix our car. We agreed to look at new cars, but it would have been worse. They were only going to give us 3000 dollars for a new car, but we still owed 6000 in payments! We looked around at new cars with pits in our stomachs (the worst car buying experience ever), and finally decided that we might be able to afford the payments on a Dodge Calibur. While the salesman checks my credit to see if we can get a loan, my wife walks off and calls Younger Toyota. I was seriously about to sign papers on a new car, when my wife says that Younger wants to talk with us. I didn't think there was anything they could do, but I agreed to go. The ride there was a miracle. The engine revved like crazy to get up to speed, and one time we had to pull over and restart the engine because it was stalling out. We made it to Younger Toyota in one piece and looked for the manager. Ran into Tim Moats again who was very sorry and sympathetic for us. We talked for a bit until, we found the managers who immediately took us into their office to talk and find out what's going on. We explain the situation to them and they were immediately on the ball. They took our car into the shop, did another diagnostic at no charge to us (which they found to be the same problem) and then, rather than saying, "Though luck, let's work a deal on a new car", they said "We're sorry for your trouble, and we're going to help you out of this mess." Our spirits lifted for the first time all day. We actually felt like our problem was more than just a way to get another car sale. Since this is the first Prius battery that they've ever seen give out on it's own (without being in an accident), they said they we going to help us with the price of the repair, get a rental for us, and take care of us. I called my Credit Union, who agreed to give me a slight loan increase and Younger Toyota went to work immediately. 2 days later, we got our car back, better than ever, and couldn't be happier with our purchase (even despite the financial setback). Younger Toyota did more for us than I ever expected and really helped us out when we needed it most. I will always recommend Younger Toyota to anyone that asks, and when I go back for my 2nd car, you can bet that I'll be buying it from them :) Thanks so much Tim Heffner

Guy needing a car

Sep 4, 2012

We bought a Prius from Younger Toyota and had wonderful experience. The salesman was great. The buying process was easy and quick. Just an outstanding experience from the test drive to driving away in a new car.

gberk

May 26, 2012

Had a pretty good experience buying here. Some flaws on vehicle. Great price.

Smart Shopper

May 17, 2012

While this may be a great dealership to work with, be careful. The price that they advertise on line is not the price you will see when you go to the dealership. When you ask them why they will say that they never got a chance to take down the sale tags. A week later the higher price can still be found on the lot.

The Dude

Jan 9, 2012

Had a very postiive buying experience. Quick to respond to inquiry, friendly staff, all in all, very nice.