Used Cars for Sale at Winner Ford in Dover, DE

NewFord2017

Sep 8, 2016

Best experience ever with a car dealership. Salesman Charles went above and beyond in helping us purchase our new Ford Escape. We will surely return when time for new car.

RickyBobby

Aug 17, 2016

Don Webb provided us with exceptional service from the moment we walked through the door to the moment we drove away in our new car. He even offered to buy us lunch!

Oggiemike

Aug 15, 2016

Don Webb my sales consultant went out of his way to answer any questions I had. Don had a easy way about him no pressure like talking to a old friend, not only Don thought his boss and every one I met went out of ther way to help very knowedgeable and friendly staff; I heard this was a good dealership,so I drove down from n.j. And I could not be more pleased !!

2Blessed2Stress

Aug 11, 2016

Typically there is a long list of experiences much more pleasant than purchasing a new automobile, but the folks at Winner Hyundai honestly made purchasing our car a pleasant experience. Our sales representative, Oshal High, was an absolute delight to work with, and the management and finance staff were top notch as well.

harry1

Aug 10, 2016

Mark Randall was most helpful, assisted us in every way possible.the purchase was a Sonata, the system does not allow for a choice of car

satisfiedcustomer

Jul 27, 2016

I was given specific and helpful information. The service person was friendly and polite and knowledgeable. I was driven home and then picked up when the car was ready.

GOAT

Jul 5, 2016

After more than 25 years and 19 cars bought, the winner group has finally managed to push me away. I have dealt with the same salesperson for 25 years, bought 19 cars from him and after a new management leadership paradigm, I am finally done with these morons. Not only have I bought that many, I have brought another 50+ people to the dealer. Only to have them low ball me on my trade by $3500 and try and overvalue their car by $4000. To call it a sales strategy is an insult to anyone with half a brain. I am finished with these people, and I hope I can encourage others to go elsewhere. When JOhn Hynanski ran this company, they were fair and treated people with the respect they deserved, since his son has taken over, its about money period. They expect the customer to be loyal, but they show none back. If you need a new or used car, go anywhere but this dealership.

OldFart

Jun 22, 2016

Having made a first thing in the morning Appointment I thought it took a little longer than I expected for a quick Battery change out. ( in at 07:30 for an 0800 appointment.. out at 09:35 ). But they washed the exterior for me before sending me on my way so that was a nice surprise. Every one there was Cheerful and Polite, and The Free Coffee and snacks in the waiting room are a nice touch as well !

Peggola

Jun 17, 2016

I love getting my car serviced at this location. The full staff makes you feel welcomed. Service time was reasonable. Just wished the wi if worked.

krbmusician

May 30, 2016

I was set on having another suv, however it wasn't in my price range. Mr Bailey's experience and honesty led me to make an excellent choice that included a brand new Ford Focus. I cannot be more pleased with Mr Bailey's attention and professionalism. Thank you. Winner Ford is a winner. I can highly recommend them. But I caution you to never buy a vehicle from Holly Kia in Felton, Delaware. Bad news.You've been warned. Stick with Winner!

Della Stokes

May 29, 2016

Nice people, excellent service. George Bailey was very helpful and explained in detail about the service that was being done to my car. Awsome job.

BOOZUE

May 25, 2016

Everyone was very friendly and accommodating. I was very surprised when they let us take the car home overnight. It allowed us to really see if we would like the car.

kaytrey

May 23, 2016

Great Service, friendly environment, overall a GREAT experience, short wait. I recommend this establishment to anyone who wants o be stress free & relaxed place. 5 stars

Wcgrabner

May 14, 2016

Just wonderful service, the personal are just friendly and go out of their way to help youNothing else can be said for excellent service

Cathy

May 3, 2016

would go back again can't beat the price and like the service Daniel was very helpful and the service was fine no problems at all

harrispeh

Apr 23, 2016

Used night drop for my scheduled appointment. Melissa (service technician) called to verify what I needed done. All work was performed and received my truck back in a timely fashion, Excellent service as usual.

mrs leeuwen

Apr 22, 2016

Everything went smoothly, from the check in to the bill. I def. recommend to others to come in to have their vehicle serviced. Thank you!

sibru,

Apr 21, 2016

My purchase of this car was a great experience. The Salesperson was exellent and very friendly.KENNETH PARKER. The color or the car was not at the Dealership but was available the next day.My Car - 2016 SONATA

Tine15

Apr 21, 2016

Even though I had to wait at least the lounge was comfortable and there was complimentary snacks and coffee. Staff are always friendly here. Thanks!

BC

Apr 17, 2016

Dropped the car off for next day service, but they finished it that day I dropped it off, and I was able to pick up my car that evening!!!!

Roberto Dailey

Apr 8, 2016

A.J. was very helpful and understanding. With all the service I have had so far, everything has been great. We all learned something new this last time. I just hope they learn from the MyFord video issue that we experienced and that they get the required equipment to help somebody else out a bit quicker. They kept me informed every bit of the way and let me know what Ford Engineers said. Keep up the great work.

diane5696

Mar 30, 2016

Got thre at appointed time was met at service area. Gave keys to young lady , signed paperwork, gave keys to her and went into service area, waiting room, had coffee took nap.

Steve2015

Mar 9, 2016

Professional staff; very courteous. Work was completed in timeline promised. Saturday hours are very convenient, and the waiting area is well maintained with drinks and snacks.

PittFan24

Oct 26, 2015

I was driving by the dealership and saw my dream car a 2014 Ford Fusion. It was a used car, and I was skeptical about buying a used car, but the sales man I worked with, John W. was very informative about the history of the vehicle and it was a Ford Certified vehicle. Which means it came with a warranty. I sat down with John and reviewed my payment options and got to choose one that worked best for me! I am beyond happy about my purchase and will be recommending everyone I know to come here.

BoxerMom

Oct 26, 2015

I recently inquired online at Winner Ford about a new Edge. From the moment my first phone call was answered I was pleasantly surprised. I spoke with a young lady named Kristi, she gave me a great deal of info and let me know what they had in stock to make sure that I didn't make an unnecessary trip. I scheduled the appointment to take a test drive. When I arrived Jermaine had a car ready and waiting. It took some time for me to pick the right car, Jermaine was so helpful in making the right choice for my specific needs. I was not looking forward to the hassell of going thru financing but Beau was friendly and got me a great deal quick. I look forward to working with them in the future.

Walls

Oct 21, 2015

I went to Winner Ford to purchase a new Ford Mustang. I met with Tina Flowers the Sales Manager and she was awesome. She answered all the questions I had and introduced me to my sales person Keith. He let me test drive a couple Ford Mustang's and explained all the options to me. He made me feel very welcome to the dealership as well as all the staff. They were very polite and willing to help with anything or any question I had. I ended up purchasing a New 2015 Ford Mustang! I will tell everyone I know about Winner. It is the best place to purchase a new or pre-owned.

octobersvs

Oct 15, 2015

I drive Fords and thought that taking my cars to a dealer for an oil change would be better than one of the chains. I could be wrong. The manufacturer recommends the amount of oil for each of my vehicles but they manage to put an extra qt in each one. It's funny that it took the right amount the last 2 times it was there but suddenly the oil capacity grew this time. The manager tried to justify it but I'm not stupid, either it takes 5 like book says or 6 like they put in, it shouldn't fluctuate with each oil change if they know what they're doing. I will not be back.

fpepper1

Sep 14, 2014

We had gone to another dealership the same day as we stop into winner. we didn't like the way the other dealership talked , so we went to winner ford and had excellent service. they were fair and speedy. Our salesman was Carlos, he was very nice and went up and above what was required from him. I would highly recommend winner ford to other people.. this was the second time this yr that we bought a vehicle from winner ford.

Ngallaher

Aug 26, 2014

John did an excellent job of helping me find a car that was perfect for me! He also went above and beyond in helping care for my twins during the paperwork process. John is an exemplary asset to the Winner Ford team, and I would recommend him to anyone!

cpadams

Aug 11, 2014

Dealt with Scott Baione who was very professional and provided excellent customer service. He returned every phone call and got answers to all of my questions. Him and the rest of the Winner Sales team were very friendly towards me and my family. I felt they were honest and gave me a good deal on a nice vehicle.

esheinhartz

Aug 4, 2014

Did a fantastic job with the sale,fianance,and after the sale kept in contact after the sale. I will do future bussiness with Carlos

GeorgannSm

Jul 30, 2014

Mr. Brador was excellent! After my purchase he has still kept in touch and makes sure that I am pleased with my purchase. I highly recommend Carlos as a sales representative.

adamjtaggart12

Jul 30, 2014

Carlos and all of the employees at winner ford did a great job getting the help i needed and finding the car i wanted fast and easy. i highly recommend him as he did a great job.

Dara10

Jul 21, 2014

Excellent service. I am so Happy. My mother and I are very happy with the service Kenny provided. I would recommend him to everyone looking for a car.

lkgrove

Jun 30, 2014

Excellent wonderful service. sales Andre Cartwright was absolutely the best sales person we have ever dealt with. I would recommend him and this dealership 100%

KahliMBerezny

Jun 24, 2014

Scott and Paul took great care of me in the purchase of my new Ford Escape. They made sure I was happy with all the feature the car had and also that I knew how to use everything before I left the dealership. I would recommend them and Winner to anyone looking for a new or used car!

KodaBear02F150

Jun 19, 2014

John was knowledgeable with my mom's truck. He answered every question she had and he went above and beyond for her. Hes amazing and an excellent sales man, he won't steer you in the wrong direction. some one steered my mom in the beginning in the wrong direction and John fixed everything the 1st sales man did wrong. Mom is starting to love her truck each and everyday thanks to him. will recommend him every time to anyone looking for a vehicle, hes the best hes considerate and respectable doesn't push, very knowledgeable with his vehicles! He does a wonderful job!! :D please go see JOHN WORRALL for any winner ford vehicle! hes GREAT person to speak with!

mlt123

Jun 15, 2014

I had stopped here after visiting several dealerships across Delmarva that day and was not in high hopes. When pulling in we were greeted by the BEST car salesman that I have encountered named Wolfie. He treated me as if I was family and did anything he possibly could to make sure my family and I were satisfied customers, and that we were! I was a little unsure of which car I wanted and this being my first car I was very nervous. He actually picked the car out for me and could not have done a better job. Every single employee in that dealership was just as friendly and helpful as the next. They accommodated us in any way they could financially and found literally the best deal for us. I could not have been more pleased, I would recommend this dealership to literally anyone. As soon as someone asks about my car I start raving about how it was the best dealership I had been to and could not have been more happy with the car or the customer service there!!!

valeriawils

Jun 12, 2014

I am surprised there aren't more reviews about salesman Brian. He made me feel like I had brought my buddy along car shopping with me. He was very knowledgeable and friendly. I had some other things in mind but he listened to exactly what I wanted and found the right vehicle for me, a 2013 Ford certified Ford Edge. Who knew since I've never owned a Ford and didn't have the best view of them. Brian made me a believer. Go check him out if you want someone that will get you what you want with the best deal for your pocket.

LinChris123

Jun 12, 2014

We found a Ford Escape advertised by Winner Ford online. When we arrived, Kenny greeted us and found the car we were looking for. After a test drive, we decided to purchase. The sale went smoothly, thanks to Kenny. We love our Escape and plan to recommend Winner Ford to our friends.

193890

Jun 11, 2014

We are very pleased with our purchase of a new Santa Fe from Winner Hyunda iin Dover Del. We went with the intention of getting a used SUV but our wonderful salesman Charles Smith found us a brand new one within our price range. This is our second purchase of a new vehicle at Winner and we recommend them highly. We found everyone to be so friendly and helpful. Charlie could not do enough to find us the perfect vehicle, he is awesome. He has followed up with calls and txt to us for anything we need. This has been a most positive experience for us and we will highly recommend you to anyone that is interested in purchasing a new car. Thanks so much Winner and special thanks to Charlie and your staff.

cncdrywall

Jun 11, 2014

Winner Ford & John have been taking care of our companies for several years. We have several trucks & vans on the road, from loaded luxury trucks to work vehicles in the field. They have always given us a great deal and exceptional customer service. This is what keeps us coming back again & again!!!!!

rickandlisaw

Jun 7, 2014

It was a pleasure working with Winner Ford on my new vehicle purchase. They did not have the exact vehicle I was looking for on their lot but John went out of his way to find it for me and gave me an exceptional deal. I recommend Winner Ford & their wonderful staff to everyone!!!

miennshu

Jun 2, 2014

When I first got there I wasn't exactly sure what I wanted at the time. Most of the employees that I met at Winner's Ford especially Jason Newman tried to narrow the search for a perfect car that would suit me. The car that I have I purchased from Winner's Ford drives very smooth and I didn't know that I would be a more recent car (my other one was a 98'). I'm hoping that things will turn out well as I enjoy my new car!

Dan77777777777

May 30, 2014

I am annoyed.It took over 4 hours to replace a headlight... I could have been waiting longer had I not stopped by to check up on the service.

gunny43

May 25, 2014

Michael and scott have been the most pleasant, helpful and not " pushy " car sales men we've ever had in 50 years of purchasing cars. They were extremely patient and helpful . I would recommend both of them no matter where they worked!! John & Marie Elinsky

1234123412341234

May 23, 2014

Dewayne made the purchase of my truck very easy with no difficulties. Everyone was fantastic. I highly recommend Winner ford to anyone looking for a quality Ford product.

Dan77777777777

May 23, 2014

This was my second new vehicle purchase through Winner Ford. Michael was relatable and knowledgeable, but most importantly he was attentive to what I was looking for, and within my price range. He offered alternatives and I never felt pressured.I was able to get into a better vehicle than I showed up looking for, and at a far better price than I would have expected.I will recommend Winner Ford to anyone who is in the market for a new or used vehicle.

glrocha

May 20, 2014

Yesterday I purchased a brand new 2014 Ford Taurus Limited because my 2008 Ford Explorer was overheating and seemed to be losing compression. I needed a vehicle real bad! First, I coasted the vehicle to Hertrich Capitol down the road and because of the rain, I felt they gave me a look as if no one wanted to be bothered with me. I was able to drive the Explorer to Winner Ford Dover and the first person I met was Mike Montique. He took the time with me to listen and gave me the confidence I needed to make the purchase. His customer service was impeccable! I feel as though I have a friend the next time I go buy a car from Winner Ford Dover. This is actually my third experience purchasing a vehicle from this establishment and I have always received great service in my overall experience. However, Mike really walked with me step by step. He stood by me through it all and for that I am forever grateful. The level of experience he has in customer service and his expertise as a relationship builder should be modeled throughout the organization. Very rarely do I come across that level of service with dignity and respect that he displayed.

janet1243

May 19, 2014

The sales representative was professional and pleasant, he took the time and patience to help me and never gave up until I left with the car I wanted. I would recommend Michael Montique to anyone who wants to buy a car at Winner Ford. He is a great salesman and a true man of God.

ginaseibert

May 17, 2014

This was the least stressed I've ever been purchasing a vehicle. Dawayne respected my request to do everything in a timely fashion, as I did not want to spend hours upon hours doing the transaction. Tina, the manager, was very wonderful and attentive. And Paul the finance manager was also very accommodating of my time. I love the Fusion and I loved the experience of purchasing my vehicle at Winner Ford. I would definitely return to both Winner Ford and Dawayne to purchase another vehicle when the time comes. That's why I've given it an excellent rating.

jwkjr35

May 15, 2014

Velma Luke is a very thorough, professional, she is the reason I made my second purchase at your dealership, Velma made this a pleasant experience.

Dawn

May 15, 2014

Mike Montique was a great salesman,i would recommend him highly.Goodexperience with all,Tina Flowers and finance mgr.Thanks again for your help and patience.Dawn Webb

cbrittingham

May 14, 2014

I recently purchased a 2014 Hyundai Elantra and was very pleased with all the employees I encountered at the dealership.This includes the salesman,the finance guy and the guys who washed the car. I will recommend them to all my friends

gushy

May 7, 2014

Mike was a great salesman. We have bought many cars and he is at the top of our list. He was very helpful to us and did everything he said he would do which was outstanding to me. Got my beautiful Ford Fusion Titanium at home with me in a beautiful red, I love it. Thank you Mike for all your help. Excellent Salesman

buttered

May 7, 2014

I must Say That My Experience With This Dealership and Velma Was Just As Pleasant As When I Purchased My First Hyundai In 2011. I Came In Alone, No One To Help Me Make My Decision,Still I Felt At Ease WithVelma. I Felt Confident That She Knew The Vehicle Well Enough To Explain The Many Features To Me.Within The First Month I Had A Concern About The Break And Navigational System, I Called My Velma,SheMade Appointments For Service.Within A Week Breaks Were Adjusted And A New Navigational System In-stlled. Velma's Pleasantness And Patience With Mw Never Seemed Like A Salespitch, More Like A Friend.I Would Readily Recommend Her To Anyone Looking To Buy A Car.

Dmruy613

May 7, 2014

My husband and I are very pleased with the service we received at Winner Ford. Everyone we came in contact with treated us like family. I'd like to mention Keith, our sales rep, and Tina, sales manager, whom both worked so hard to get us a deal we were happy with

robertjones.improve

May 6, 2014

I met wit Keith Pennington to look at few different vehicles with certain qualities and he found me exactly the right vehicle for me and my line of work. Keith definitely left me feeling content in my decision and I'm absolutely thrilled with my new truck and the terms. Great Great guy.

mouse53

Apr 30, 2014

Mike Sr is great to work with meeting my needs works well with buyers. Looking forward to future purchase from Winner with Mike Sr as my salesperson

melbrown30

Apr 25, 2014

Had a wonderful experience. Both made sure I was happy with my vehicle and explained everything in great detail. Would definitely return and recommend to friends

John3492

Mar 28, 2014

After agreeing to the sale and taking my credit card number for down payment they sold the car with no explanation. Crooked dealership, avoid at all costs!!!

katcamrod81

Mar 12, 2014

Wonderful experience. Thanks sales rep Michael for getting me into a reliable vehicle. You took your time to listen my needs and concerns I had based on my credit history. You never gave up, even when I felt like throwing in the towel. It was a stressful few days but all well worth it at the end. Thank you

Angry Customer.

Aug 19, 2013

This place did more damage to my F150 when I brought it in to get fixed. Never going here again. Horrible everything Winner is Horrible if you have any common sense don't go here for anything!!! The employees and mangers were very rude as well!!!

bmorton265

Feb 24, 2013

2/18/2013I'm just getting around to writing about my visit to Winner Ford on the 18th of February. My wife and I seen a vehicle on line we were interested in, so we went to dealership to test drive. First I want to point out all the difference prices we seen, on this car. Online in the picture it 17,900, in the ad online it was 15,500, we got to the dealership it was marked 19,900, that should have been enough to tell us something was wrong. So I drove the car, liked it right away, and went back inside to close the deal with Velma Luke my sales person. I told her about the price on line she said no problem, let me get some information and I'll take it over to the sales manager to work up the numbers. Now I want again to point out she did not want to take an application, just wanted to know if I knew my credit score. I told her it was around 760. So she went to the sales manager, was away for about 10 min., when she returned she said the manger would be over to discuss the payments. I said to her you haven't even taken an application. At that moment he came over introduced himself, and told me no problem with the price, I would be getting the car for 15,500. Then he said if you finance for 72 months and put 2000. down your payments would be 360, if you want just 60 months with 4000 down we can bring that down to 320.00 a month. I looked at him as if he was crazy, in this last example I would be paying over 19,000 for a car that I started with a 11,000. balance. When I pushed back, he said this was just an example, we take our average customer rates and mind might be better. I'll leave it to you, does that make any since??? If I told you I had a 760 score, why would you give me the worst sernaro. Botton line someone was trying to give me the bait and it I had taken it, Winner Ford would have made so good money off me.This was so unbelievable I just got up and walked out. However on my way out the door, the service manager had the nerve to come over and stop me and said he could get me 3.99% and show me what my payments would be, if it was 0% I wouldn't buy from them.I will continue to tell as many people about this place as I can, and if you are smart don't think twice about dealing with these people. By the way I brought another car, got 1.99% on a used 2012 and its amazing, when I sit down at the dealers desk, he put everything in the computer right in front of me. Please take this seriously don't buy a car from Winner Ford. I wish I could remember the sales mangers name, but I can't.

hchigerd

Feb 21, 2013

Basic synopsis of my experience:Fri September 28th Vehicle purchased and I trade in a vehicle. I drive home, three hours away from dealership.Sat September 29th afternoon O/D OFF light blinks at low speeds, after engine cooled, transmission fluid checked, levels good. Called dealership about missing running boards, informed they were removed because they were broken, no answer as to why they were advertised after being removed.Sun September 30th Driving appx 7 miles, light on againMon October 1st Checked manual, needs to be taken to repair shopWed October 3rd Called my local transmission shop about problem, told to bring in vehicle in at 4 the next dayThur October 4th Shop checks vehicle codes, too many codes to work through, reset codes and asked to bring again on Monday, because they would not have time on Friday, to do an in depth diagnostic. Said not to drive because it was probably going to give out at any pointMon October 8th The shop informs that the transmission is probably going to need rebuilt or replaced. Professional opinion is that transmission is junk. Immediately called Winner and spoke with Trent. Explained situation, Trent said he would check records of vehicle and call back within 30 minutes. After 30 minutes, called again, told we would get a call back in 15 minutes, repeat every 30 minutes until after 5 pm. Finally I was told that service closed without getting information. Trent said he would get us information the next day.Tue October 9th I called Trent in the morning. Told we would get a tow truck and a loaner vehicle while the shop was working on the expedition, would let us know when he would send both. By afternoon, no information, asked Trent again, he said by that night or the next day.Wed October 10th I called Trent in morning. Told that the GM would not send tow truck or loaner because we bought truck As-is. Trent said he would speak with the GM again and try to change his mind. No answers throughout the day, so I finally called and spoke with CW. After explaining to CW, he said he would speak with the GM and let us know what to expect. Shortly after, GM called us and said that he would not send loaner or tow truck. He said he would be willing to work out a small deal to give us free labor and possibly pay for a minor repair if we got the vehicle to him. He said if the transmission needs replaced he would not pay for that and we would have to work out a different arrangement. I told him to let me think about it and called him back 10 minutes later. I asked if I could take it to a local shop and have him pay for $500 of the bill. He agreed, but when I asked him to send me an email repeated what we spoke about, he said that he would only look at the final bill and do what he thought was ok. Said the same information in email, would only do what he thought was ok.Thur October 11th Took vehicle to my transmission shop for complete workup having accepted that we were not going to receive little help if any for the vehicle problems. Sat October 13th Received a call from Trent asking if the situation had been resolved. I told him that it had been taken care or, but not in a way that was satisfactory to me. He informed me that he spoke with the service manager, Holly, who told him the vehicle had a laundry list of problems, that it was a wholesale vehicle, and that it should have never been sold. He then informed me that he had been fired from the dealership for continuing to argue with the GM about doing the right thing and sending me a loaner vehicle and fixing the vehicle since they should have not sold it to me. I asked Trent that I would be contacting a lawyer and asked him to send me a signed letter detailing everything that happened. He agreed and said that he was upset that I was sold the vehicle and that the dealership should have not sold that vehicle to anyone. I sent him a text with my email address and he sent me a text saying not to tip off the company or they would shred all the documents.October 15th, -I called Michael Hydnsky, the president of the company, and he said he would look into the situation and get back to me. I was told that Trent, the used car manager, lied to me about the vehicle being wholesale. I was also told that they would take back the vehicle and undo the paperwork if they still had our trade in. But since they said it had been sold, I needed to give them time to make it right and sell us a different vehicle within an allotted time period. I agreed to these terms.I sent CW my qualifications for a vehicle and stayed in a rental vehicle for the next week. No vehicle came available and I was still in possession of the vehicle with the bad transmission. By October 24, I called and stated that the situation needed to be resolved. Interestingly enough, they now said they had not sold my previous vehicle that I had traded in and that we could essentially hit rewind, undo the paperwork, and be done with the issue. They said I needed to get the vehicle to them so on the evening of the 24th; I drove the vehicle to them. During paperwork, I was informed, by way of listing monies owed, that I was buying the trade in back from them. This was never disclosed to me, nor was it agreed upon. I was then told that if I did not sign the paperwork, making me owe them 1500 dollars MORE for the same vehicle, I had to walk out the door with the bad transmission. Knowing there was no way I could make the 3 hour drive with the vehicle in question; I was forced to sign the paperwork. Fast forward three months and the dealership still have not registered my vehicle with the state of Virginia. In late December, I was overnighted new temp tags, giving them another month to handle it. Once again in late January, I had to be overnighted another set of tags as the registration still had not been completed. In mid February, I find out that I need to get an emissions and inspection done for the tags to be complete and that I was to do that then the tags could be completed. On Feb 8, I completed both steps and called the dealership over the next week. I find out on Feb 21, the day before my current set of temp tags expire, that the dealership will not be filing the registration paperwork and that I have to go the DMV to handle the situation. So I go to the DMV and am informed that I need to have the title to complete the paperwork. As I have a loan on the paperwork, I do not have a title in my possession. Winner Ford is completely dishonest and does not care about the customer at all. Bottom line is that they performed a bait and switch after selling us an unsafe vehicle, then failed to follow through on work we paid them to do on a vehicle we previously owned! The situation is not resolved and we are still dealing with this five months after the initial purchase/trade in. Avoid this dealership at all costs lest you desire to be taken advantage of, lied to, and have incomplete work done to complete a deal. I absolutely do not recommend this company to anyone.

familyof4msml

Feb 16, 2013

Neverending Lies, Interest rate bumped to the highest and told us it was bought rate, price was higher then agreeded upon and even advertised online. One car went from just over $16k to over $19k then the car they must have wanted to pawn off on us had a extra $1k added on for no reason other then the internet and salesmean where wrong according to salesmanager. We were told the old line we are only making $100. on this deal just to help us out. Now think about it how could a dealership make money if they only made $100 on the amount of cars they sold in the month. On a side note I used to sell cars. Plus may I point out they had back end or dealer holdback. On top of this we were a repeat customer only bc we totalled the first car a few months ago we purchased. The GAP insurance they sold us has not even paid off the car that was totalled on November 7 2012 and here it is february 16, 2013. They were no help no have they been with the policy they sold. The only help they have been was trying to help us find a new car at a price to make up for this. When they were as they said called out on the price change the sales manager David became very rude and basically treated us like he wanted us to think we were stuck with them or no car. Thankfully they lied so much we shopped elsewhere. We saved over 2 points on financing even tho they told us it was buy rate from the SAME bank same term. We ended up saving thousands on selling price and interest. It pays to shop around. I will never return to their dealership again.

Hawk67m

Jul 11, 2012

I traveled over 50 miles just to look at a truck that I seen online,I saw it on a Saturday ended going back wednesday to buy it. John welcomed me from the start and wasnt pushy or like some dealers stalking sales. I ask about the truck and he went around an brought it up for me to see,we took it on a test drive he answered questions I had and gave me more info that I didnt even think about.when it came down to trade and numbers he went to bat for me an got the payments where I wanted them to be.What really reeled me in was that there was no pressure at any time, friendly atmosphere, clean dealership. I have been a Dodge guy for awhile but after the experiance I had at Winner Ford in Dover I will be driving fords from now on. Its good to know that there are still some great dealers out there an now I have found mine.

j.mullins19953

May 13, 2012

I came in to Winner looking for a similar car to my Ford 500. I wanted a sedan with the same features and all wheel drive. The salesman, Garrett, told me about the Ford Fusion. He pointed out that it would have the features that I was looking for, and at the price that would fit my budget. Garrett even got me a new set of window guards for my car. The manager, CW, made the payments fit my budget, and even helped me sign up for a 7 year service plan. This will make my life easier, and I got into a new car that I can afford on my fixed income. I will be back for my next new car, and I'll ask for Garrett and CW.

vector2796

Apr 27, 2012

These guys were great to deal with and offered the best price around. Very impressed with the dedication to customer service. My vehicle was delivered in excellent condition and every detail was perfect. Including the windows. I would definately go back and purchase again.

Lisamk

Apr 25, 2012

I had a great experience with the sales department..i love my new car and would def recommend Winner for of dover de to anyone who is looking for a new car.

Dee-Dee

Feb 15, 2012

I have been going to this dealer ship for almost 10 yrs .. Never had a problem. Everyone is so freindly,helpfull and full of knowledge

Acatala

Dec 21, 2011

In April 2011, my husband and I bought a 2006 Ford Focus. It was probably the worst sales experience I've ever had. First of all, when we took the test drive, Bill Trover didn't say much at all for the first few minutes. Later he asked us numerous times, "Do you like the car?" but didn't give us much information unless we specifically asked. The next day, as I worked out the auto loan with our credit union, the finance office person was huffy and made snarky comments when I asked Bill to re-type the invoice to reflect the correct information. I could hear her in the background asking (in an aggravated tone), "What do they want now?" When we went to pick up the car to take possession, Bill said, "Oh, by the way, did I tell you there's only one key?" Uh, no. You didn't. Bill also didn't mention that it's $50 to get a second ignition key made! To add insult to injury, a week later when my husband tried to use the CD player, he realized that there was a CD jammed in it. We pushed the 'Eject' button on the test drive and it said 'No CD'. Well that wasn't the case. I don't remember the Finance guy's name, but he was helpful. We were beyond aggravated by the time we got to him. He even followed up and sent our license plate through the mail. (We live in Bear, approx. an hour from Dover.) I can understand why Winner Dover only has one other rating on this site - I'm sure they don't want others to know how poor their service is.

hosdover

Jul 16, 2011

After researching prices for 2011 Ford Mustangs on the internet,I was contacted by Winner Automotive Group Internet Consultant, Ms. Shana Snowden. I was provided with a price for a 2011 Ford Mustang Coupe (yellow with black interior) that was at the Winner Ford (Dover) dealership. I agreed to the price and told her I would be in the next morning to get the car. I arrived the next day at Winner Ford (Dover) and contacted the Sales Manager (Gene), as instructed in the e-mail with the price quote. I drove the vehicle with my daughter and she agreed to purchase the vehicle for the price quoted. After the typical salesman / sales manager back and fourth they refused to sell me the vehicle at the price their internet sales manager quoted me (in writing!!) through an e-mail I had in my hand. They told me multiple stories(i.e., Gene never talked to her, then Gene did talk to her but the quote was for a 2010 red and black Mustang, etc.). Eventually, the salesperson handed me a postcard with the company President's face and telephone number on it and told me to call him if I had any complaints. I called him from the dealership, but imagine that, he wasn't available. After several telephone calls and transfers from one office to another, I spoke to someone the dealership salesperson told me was their General Manager. After expalining the situation and faxing him the email with the quote that their representative sent to me I was told that they would not honor the price quoted because they would lose money on the deal.For those customers who receive a price quote from Winner Automotive Group and especially Winner Ford, please do yourself a favor and shop elsewhere. The frustration level was unbelievable and it was the obvious "Bait and Switch" deal. These are not reputable people.Jim HosfeltDover, Delaware