Used Cars for Sale at Whaling City Auto Group LLC in New London, CT

bmateev

Aug 8, 2016

Everyone at this dealership was honest, courteous and helpful and I was very pleased with my purchase. Angel was an outstanding sales associate who was attentive and thorough throughout the entire process and seemed to have my best interest in mind. I would highly recommend this dealership.

Zoom/Zoom

Aug 6, 2016

The car I came in to look at was sold ,Cliff got the same vehicle for me from another dealer. Happy with the experience and the vehicle .

gj36

Aug 1, 2016

I was in a hurry and had to do this deal quickly. I knew I was risking a little but I trusted Oscar and the rest of the staff. Everything worked out and I appreciate someone looking me in the eye as they shake my hand, thanks.

Whatever

Jul 31, 2016

I keep coming back but get tired of doing these reviews every time. Please stop making me do this. I will let you know if it's ever not good.

miata2016

Jul 30, 2016

form start to completion, all activities completed swiftly, and as requested. Would recommend to others, especially appreciated not spending all day to complete the process from start to finish.

denise fisher

Jul 27, 2016

service was done in reasonable time and car runs well

Glenn Miller

Jul 11, 2016

The oil change and tire rotation went of without a hitch!

LArry

Jun 28, 2016

Great service that was completed ahead of schedual

Tobias M.

Jun 23, 2016

Everyone is very professional - everything is always done quickly and well - I can't imagine any improvements that I would ask for at this dealership.

Barbara McNeil

Jun 20, 2016

Everyone is so customer service oriented..I love it! I was greeted by a worker outside when I brought in my car and he walked me in to the showroom and opened the door for me, too. Aaron was there and he sold me my car 2 years ago...still remembers my first name...blows my mind!

Mermaidgirl

May 28, 2016

Whaling City is a proficient and reliable place to provide all your automotive needs. Great service and great people. This dealership is number one in my book!

john drozd

May 13, 2016

very pleased! facilities are clean, pleasant, took me on time,

John Testagrossa

May 1, 2016

Quality of service and time to complete were acceptable.

Anonymous

Apr 30, 2016

Contrary to my experience with other dealerships, found this one to be straight up and forward to earn my respect.enjoyed working with Angel.

PKH

Apr 23, 2016

Easy process with minimal wait time. Had an oil change, differential fluids changed and rear brake pads replaced. Two hours in and out. This included having rotors turned, multipoint inspection and tire rotation.

Lizzie226

Apr 22, 2016

I bought a car two years ago and was very satisfied with the service and they cared about gettingMe what I wanted. Now my husband wanted a truck.. We continued to get the sameGood quantity service, friendly caring.. And feeling like family..The only suggestion is to get the time done quicker so your in and out with the paperWork. First time was five hours second time four.. Getting better.Will see ya when I'm ready for my next new oneMe a car I wanted..

Jamer

Feb 28, 2016

I bought a CPO Lincoln MKS from Whaling City Motors. Jay Droulin was fantastic in giving me the best deal possible, he worked very hard to make sure that I was completely satisfied. I sent weeks looking for a specific car around New England and this Dealership is 60+ miles from my home. It was worth the travel to find this dealership and sales consultant that I could be happy with. I will definitely buy from Jay and Whaling again!

Never Again

Feb 1, 2016

The Mazda 2 I test drove was everything I was looking for. However I walked away after being told the only financing option I had came with 19% interest! The whole ordeal was absurd and I regret wasting my time that I spent at this dealership.

rk6772

Jul 31, 2015

Whaling City understands the impact the Internet has had on car shopping. E-mail them for a quote, and their team will get back to you quickly with a hard-to-beat number. That's sadly uncommon even 15 years into the 21st Century.Bear, Zack, and Sean made the price-shopping phase as painless as one could ask for, and David got us through the finance phase and out the door as quickly as possible. The entire experience was free of all the car-salesman tropes that everyone dreads when shopping for a new car.We literally drove from one end of the state to the other to pick up our new car at Whaling City, and it was worth every moment.

I<3 my Miata

Jun 14, 2015

My '01 Miata SE needed a timing belt and a throw out bearing. I called three dealerships for a quote. Josh, in the service dept. at Whaling City Mazda, returned my call with a figure and details of the work involved in three hours. Dealer #2 called three days later with a parts figure, never called me with a labor cost. Dealer #3 never called me back, even after I called them a second time.Hmmm, strong customer service, no customer service. Who to trust with my car baby?Josh was very close to his quote, but it came in UNDER the quote and on time. I'm glad I went with Whaling City, the car runs very well again!Thank you Josh!

SBTruck

Jun 3, 2015

Bought a Ford F150 2015 Platinum from Whaling City/Salesman Jay Drouin. Jay was the most professional, top-quality salesperson I have ever bought a car from. It was the smoothest, no surprises, hassle free process imaginable. He also gave good advice on options and financing. I feel I got a fair deal on the truck and was treated fairly and respectfully thru out. When I hit the Finance Manager phase, as noted, there were no unpleasant surprises or trying to sneak in higher interest rates or any of that nonsense which I have experienced in the past. The Finance Manager Greg LeBeau was also a professional and a pleasure to work with.I will definitely buy from Jay and Whaling again!

joel

Mar 18, 2015

My wife and I knew that shopping for a new car would be a daunting one with our 2 and 4 year old tagging along. I think every employee over the couple of days we were at Whaling City chipped in to entertain our boys. Our salesman, Sean Trafford was awesome - he was so patient with us; we had many questions, and he was very knowledgeable and super patient with us. David and Nathan were also very friendly, informative, honest and real with us. We really appreciated that. We are so happy with our experience at Whaling City and our new car is great!

Barry R Gran

Feb 21, 2015

Always very satisfied with this dealership. This is my first lincoln and they really do treat the lincoln owners differently. It makes you feel a little special.

victor forsyth

Feb 8, 2015

I had a great expierence buying my truck at whaling city ford

mz

Jan 29, 2015

Found my certified fusion at a great price. Everyone was very friendly and easy going. Smooth transaction. Was driving my new car the very next day.

KhultCX5

Jan 8, 2015

I just purchased a New 2015 Mazda CX5 GT. After another dealer I was working with did not go the extra mile, I left without the vehicle I was prepared to buy. I went over to the Folks at Whaling City Motors and they had me in the Mazda CX5 I wanted in an hour. I am very happy it worked out that way. From my initial internet inquiry to when I walked in the door I was always greeted in a very friendly and professional manner by David Schwartz, Bear Borsher, and Daniel Burden at Whaling City Motors. Right away I knew I wanted to make my purchase at Whaling City Motors if the numbers worked out. Danie Burden and Aaron Borsher worked with me during the deal. I had a trade, some cash, clean credit score, and had a monthly payment I wanted to be at. They were able to get me close enough to my goal and the deal was done. Aaron took the time to show me each of the numbers so I was very comfortable with how final deal numbers were figured out. The paperwork, insurance, and registration processes was seamless. I closed the purchase with Greg LeBeau who also explained the financing and what I should expect. I drove home that night in my New Mazda CX-5. David and Daniel followed up the next day to see how I was enjoying it and to Thank me again.I'll definitely be back for service when needed. There were other staff members along the way that engaged me in conversation. A very friendly place and beautiful new facility. I also work in a customer service industry and treat my customers like I was treated at Whaling City Motors.

carlos

Dec 31, 2014

I purchased a Mazda CX5 recently and have to say the Internet manger Dave and Mr. Bear Dalton made the process very easy for my husband and I. They were a wear of my wants and dislikes and worked with my husband over the phone in a professional manner and were very knowledgeable in there job. So that when arrived to sign the paper work, everything was all set to go. I was in introduced to Mr. Angel Torres who took me for a test drive and showed me the vehicle inside and out .He was very friendly and knowledgeable, He went above the five star rating for the Mazda. All three gentleman were very professional. I was greeted with smiles and made this enjoyable Christmas purchase. Great job Whaling City Ford, Lincoln ,Mercury ,Mazda.

AprilP1327

Dec 31, 2014

David Cliff and Gregory are absolutely amazing! This was my first time buying a car and it was such a positive experience. Being a young girl most people think dealerships are out to get you. Thats not the case here. I got a great deal and had alot of fun talking with the salesmen. They are extremely professional and dont pressure you into anything. They make you feel right at home. And they all have great senses of humor its a big family here. I would 1000% recommend doing business here with these guys you wont regret it! Ill be buying all my future cars from this location because of these fine gentlemen.

J higgins

Dec 31, 2014

Always polite Always explains repairs and discusses future maintenance schedule. A

gina1121

Dec 30, 2014

I did a nation wide search on the internet for a Jaguar XJL with a lot of results. I received a call from David Schwartz who is the Internet Sales Manager for My Whaling City Ford Lincoln Mazda(located in Connecticut.He gave me his undivided attention and had Danny Burden send me all pictures I requested of the vehicle I was interested in. Needless to say, this deal took approximately 1 hour to solitify. My car was purchased, car delivered within 3 days (Florida) and it is not a disappointment. The pictures truly represented the car, BEAUTIFUL! Both David and Danny are professional at their trade, I really appreciated their patience, honesty and due deligence. Thanks to you both!

Robert

Dec 30, 2014

It was the best experience buying a vehicle, I have already told other people about my experience . My boss at work has already gone down and bought a vehicle. The sales team at whaling city ford goes above and beyond . They are true to heart.

wags121

Dec 23, 2014

I purchased a 2015 Mazda 3 s touring, via the internet. David Schwartz was very professional, knowledgeable, friendly, a joy to deal with. He followed through on anything I asked via phone or email. I got a great price, great finance rate, and great service. Daniel Corriveau was also very professional, knowledgeable and not pushy. He spent a lot of time with me making sure I knew how to use all the bells and whistle my new car has. Whaling City is a dealership I would highly recommend!!

Thomas Cavanaugh

Dec 6, 2014

Came in for a recall problem. Found no problem with upper steering.

Ellen

Nov 20, 2014

We dealt with Mark at this appointment, and he was wonderful. He was courteous, efficient and thorough and went through the details of the servicing to be sure we understood what was done. He seemed very glad to answer several questions we had.

D. M. Hilligoss

Nov 15, 2014

Simple maintenance consisting of oil/filter change and routine inspection. Service was timely, facilities were clean and well-maintained, personnel were courteous.

James Holley

Nov 10, 2014

Service was performed in a timely fashion.It was ready when promised.The price was fair.I have serviced my vehicles here many times and all goes well.

Paul Whitman

Oct 11, 2014

I always drop off the night before! My set appointment was for 2pm, at 10:30am I get a call from the service department, your car is all done sir service complete.

Carlton mith

Oct 8, 2014

Timothy was just wonderful, checked out what was wrong. We left and went to our home. He called soon after to let us know what was wrong and the cost very quickly. He then called us back the same day to say the car was ready all in one day. What a terrific service and very nice young man.. You have a great asset to your team.

Dave Perkins

Oct 4, 2014

Tim Laducer is the best service rep I have dealt with at any dealership in the last 59 years of driving. That sums it up better than all the praise I could heap on him !!!!!! Value him !!!!!

Bob

Aug 10, 2014

I appreciated the knowledgeable sales and finance persons. Both were clear, concise, and "up front" about everything. There was no pressure, just excellent follow-up from each visit to be sure that all questions and concerns were answered. The sales rep knew the product thoroughly and could answer questions readily. Although there was obvious interest in selling us a car, the real focus was in making sure that we understood the product and all options, both with the car and with financing. All involved wanted to help us make the right choice for us.

John U.

Aug 9, 2014

Jeff in service did a great job handling the recall on my mercury mariner!

Michael Bagwell

Aug 8, 2014

Good people, good service.

happy customer

Aug 6, 2014

Great buying experience.

Katrina Henry

Aug 5, 2014

All went quite well...Miata 2002 was in for an oil change, etc...Service Dept advised I needed rear brakes...scheduled that for this upcoming Saturday at 10am...hope there's donuts!

keith

Aug 3, 2014

Was a super easy buying experience

raymond w mather

Aug 2, 2014

I was very happy with the service and service personel

Fr. Russ Carmichael and daughter Annjea Tanton

Aug 1, 2014

I enjoy everyone at this place. Treat first class..

Angelo Mejias

Aug 1, 2014

There were a few issue but they were addressed and the end result I was satisfied.

JW

Jul 27, 2014

Great to deal with. No nonsense, lots of cars to see.

Doug Hoyt

Jul 25, 2014

This was an appointment for routine service to my 2013 F150. My truck was taken in on time and was done in about 45 minutes, just as was promised by Mark at the service counter.

Ls tolley

Jul 20, 2014

Professional people and friendly

Brett

Jul 16, 2014

Whaling City Mazda always offers superb service.

Terri Loring

Jul 12, 2014

Excellent, that is why we have been going to Whaling City for 25 years. Jeff and Mark are my go to service dept guys. All are friendly, helpful, and knowledgeable.

E SILVA

Jul 11, 2014

Tim is a great asset to you

Wellington Thompson

Jul 6, 2014

I found the service very acceptable. The Service Rep. was very helpful and friendly.

D King

Jul 2, 2014

Outstanding experience. Salesperson was excellent at making me feel at home and responsive to all my questions.

wwojick

Jul 1, 2014

My wife and I were very pleased with the two employees ( Jay Drouin & Aaron Borsher ) at Whaling City and will highly recommend you. Your dealership has earned a high rateing with us.

Jennifer Beaudoin

Jul 1, 2014

Everyone we worked with was wxtrneky helpful and patient. We are very impressed with this dealership and very pleased with the vehicle we purchased.

sultan ahamed

Jun 29, 2014

Very good service manager and the department. Very courteous. Did the job on time . Pleased!

ttash

Jun 28, 2014

Brought my Ford Escape in for recall service and had service done to the A/C and ventilation system. Everything was taken care of to our satisfaction.

Michael

Jun 27, 2014

the salesman was Informative, personable, and professional.

John sutphen

Jun 27, 2014

Excellent qualified, friendly, courteous , timely service.Less than an hour,nice waiting area with coffee, mags etc. $40.00

Carol Main

Jun 26, 2014

Went for my service appointment & they told me I was scheduled for last Wednesday. They said they would take me since I was there. I don't think another dealership would have done that. I am impressed how they put the customer first!

imala

Jun 24, 2014

Jay was very knowledgeable. He even went out of his way to get the car I bought pre-certified and new all weather mats! Thanks.

Edward

Jun 24, 2014

They did the recall in a timely manner.

Chris Deveau

Jun 22, 2014

Very pleased with my service , Whaling City makes me feel like part of the family. Chris Deveau

JU

Jun 17, 2014

JEFF JANSSEN AND JESSICA DWIRE DID AN OUTSTANDING JOB SERVIGING MY VEHICLE AND ASWERING MY CONCERNS AND QUESTIONS!

Bill Kane

Jun 15, 2014

The only thing that I don't like about the dealership are these surveys. The work was performed correctly the first time, price was made clear to me before the work was performed. This was an overnight repair. I left a key in my vehicle that I needed at 7:00am in another city. I met Chuck, whom I believe is the owner of the dealership. He let me into the facility at 6:30 in the morning to retrieve my key and I made it to my apointment at 7:00am. All good !

Justin H.

Jun 14, 2014

It was a great experience.

Marjorie B. Jack son

Jun 13, 2014

Too bad I got the discount coupon for this service the day after it was done!

Sherry H

Jun 8, 2014

At over sixty years old i have bought many cars in my life and this was simply the easiest, best, least stressful, most pleasant experience i've ever had. Was really worried about going to look for a car because my credit score had gone down due to problems with my business in the recession, but the salesman at Whaling City made it smooth and easy and did everything he could to get me in the best car he could find (which i LOVE) for the monthly payments i was willing to make. I went there to begin with as a result of a recommendation from a relative who also had a great experience there.

mkauffma

Jun 6, 2014

The customer service was excellent. The staff were all very friendly and professional and my sales man was very attentive and knowledgeable. My overall experience was great and I would return to this dealer to purchase another vehicle.

DB

May 31, 2014

As always, the work was done ahead of schedule and on or under budget.

David Kappes

May 29, 2014

I am from New York City and was unable to get any help from my local Mazda dealer in acquiring the Mazda3 that I wanted. MazdaUSA gave me a list of other dealers. I called Whaling City Ford Lincoln Mazda and spoke with Art Hoyt, who in a matter of minutes assured me that he had exactly what I wanted and at a great price. A few day later I drove to New London, CT and picked up my new Mazda3 Sport. The entire experience was a joy. The entire staff at the dealership were friendly and helpful and the facilities were well designed and immaculate. Even though they are hours away they will be my car dealership in the future.

Joe schlichting

May 29, 2014

The staff are very good at what they do and will go out of there way to help I been buying cars from them for about 15 yrs

Jean Jones

May 26, 2014

Very friendly sales staff and overall good experience. Great car for the money!

Bruce LeBeau

May 24, 2014

Excellent overall service

Brian

May 22, 2014

Great job once again as usual. Thank you Jessica for helping me out with the Enterprise car and updates.......

wbdefusco

May 21, 2014

A lot of people misuse the word family these days. But from the moment you enter the Whaling City dealership to the time you leave, you feel like family because you're treated like family. Starts with a smiling face who remembers your name, in my case Aaron, the sales pro I bought my car from, who always stops what he's doing to say hi when I come in; to Tim my service rep who remembers me and greets me with a hand shake and a smile. From the moment I explain my issue to the short time it takes them to figure out what the problem is, I am contually apprised of what going on and how much longer it will take. I'm relaxed and happy that my issue is in good hands and being taken care of. This genuine regard for me will keep me coming back for service and for my next purchase, another Lincoln MKX when Ford does it's next update of that model. Thank you Tim and your team for taking such good care of me.Bill

Jason Dimitriadis

May 21, 2014

As usual - the service department was excellent - the quality of repair and answering my questions. Courtesy van as also on time!Thank you,Jason

Sharon Alger

May 19, 2014

I have purchased three Explorers in the past 15 years, and two of them were purchased from Whaling City Ford. I have always been confident that the Service Dept would "take care" of my Explorer, and they always have. They are, in my opinion, Honest, forthright and will speak to me in terms that I can understand...(I am not a mechanic, but I want my car taken care of).No matter what questions I may have, they take the time to answer them, in addition to "taking care of my car".

RobertLee23

May 14, 2014

I had my oil changed. Tim was very friendly, and seem to care about my needs. He got me in and out in good time. I have been going to Whaling City Ford for about 25 years now. I have two other Ford Dealer that are closer but I still go to Whaling City Ford. Because I like the way they treat me. Robert E. Lee

Beth Bonjour

May 14, 2014

I arrived a little early and they took care of me right away. Said it would take from 45 minutes to an hour and I could wait in the waiting room which looked to me that it had just been done over and looked very nice. A gentleman offered me coffee which I declined. I just relaxed and read the book I came with. The car was ready in about 45 minutes I think and they said everything was good with it.I had the "Works" done and the windshield wipers replaced. That was yesterday and everything seems good to go. A lady saw me with the car today and asked me how I liked it and I told her we liked it very much and recommended she try Whaling City Ford.

Anthony

May 13, 2014

Had a good experience at this dealership. They are very friendlyAnd I never felt pressured in any way.

david Salsburg

May 7, 2014

this was a follow up from servicing that had been done a couple of weeks before. Two of the warning sensors had gone awry and were quickly fixed at this visi

Bob

Apr 30, 2014

Jessica was very good in keeping in contact with me concerning the repair update and eventual ordering of the part necessary.

Ron G

Apr 28, 2014

Very pleased with the job David did selling us the car. He was mostly concerned in providing an honest true version of what was good and not so good with the vehicles. Very low pressure a process.

Frank

Apr 26, 2014

Whaling City Ford has always been the best Ford Dealer for me in southeastern CT . They really do the best Service of any Dealer I have ever dealt with . They left me a reminder the night before on voicemail on my cell phone which was great. Mark & Jeff are very professional and courteous . Never ever had a problem with any of their service for more than 5 years .If you have a Ford , Lincoln or Mazda, they are the best place to get your vehicle serviced . This dealership will definitely convince you to consider a Ford or Mazda product if you have not before.

ScottStanton

Apr 21, 2014

I have brought my Ford Escape for all required service visits to Whaling City since I purchased the car 5 years ago. I have nothing but high praise for every employee there. They are always on time, on budget and on their game.

G Hendrickson

Apr 17, 2014

The Dealership is a Great place to service your car if you can get an appiontment. I wish they hadn't t taken on so many different makes of cars, with out first making there service center bigger?? It dose slow things down.

JENNIFER PEASE

Apr 12, 2014

We recently bought a 2013 mazda3 from whaling city. I can honestly say that the entire staff was phenomenal. Our salesman David went above and beyond our expectations to make our car buying experience quick and enjoyable. He was extremely knowledgeable about all of the vehicles we were interested in. The "take your time" attitude is what really sealed the deal. We visited several dealerships over the course of a week and returned to whaling city because the staff was friendly and knowledgeable. They made us feel comfortable at a stressful time. Kudos to whaling city. We will be back for our next car!

Don

Apr 11, 2014

I was extremely comfortable in making my buying decision at Whaling City. Big enough to offer wonderful prices, not too big to forget who you are.

Joe Mastronunzio

Apr 10, 2014

Sales Rep Aaron Borsher was very helpful. I neglected to note that there were no rear or side windows on the 2013 Ford Transit I bought, but Aaron is assisting by getting me after-market installation prices. Thanks!

vriverajr

Apr 4, 2014

I recently purchased a 2006 h3 hummer from your dealership. Your customer svc goes above and beyond what is expected. David is an awesome salesman and a hell of a person. He made my family and I feel extremely comfortable and never pressured us once. He met and exceeded our expectations. The deal went thru flawlessly. He even entertained my 6 year old son, Mateo, while we were in negotiations. It was a fun experience. Kudos to David and Nathan for knowing how to run a car dealership. Thank you for being honest always and not trying to railroad us. Davis is an asset to this company and should be recognized as so. Thank you all for your hard work and courtesy.a very pleased family, VIctor, Maria and Mateo Rivera

Dave

Apr 4, 2014

No problems encountered except for cost of the new fuel pump. OUCH!

Ben

Apr 3, 2014

Stopped in for routine service. They always get me in and out in a timely fashion and have wifi so I can continue to work while I am waiting for my car.

ruenell

Apr 2, 2014

Cost estimate for the repair was accurate and was essentially the actual cost that I paid. Repair was completed sooner than I was told and expected. Considering the complexity of the repair, the interior of the vehicle was in excellent condition. Based on previous experience, the staff at this service department is always polite and honest and competent.The nature of this review and the requirement to create an account that I do not want in order to submit my review is not acceptable. Please remove me from your mailing list.

Neil, new Miata driver

Apr 2, 2014

We are from the Hartford area and found, on cars.com, a used miata we were interested in. With one call a meeting was set. The Sales Manager greeted us and someone had briefed him on what we were looking for. He introduced us to Jay Drouin in Sales and just a couple of hours later we were driving the Miata home, saving us from another trip. Absolutely a great buying experience.

Antonio Suarez

Apr 1, 2014

I have always enjoyed the service on my 2nd car I purchased from Whaling City. I dropped off my car for a routine "recall" service and requested that they check the fluids. I received a call stating they found a leak in my oil pan and timing change cover along with some sludge in the plastic "shroud." Additionally, I was told there was less than a quart of oil and was told I was "down three to four quarts and should be careful about driving it anywhere".I decided to take the car elsewhere for a second opinion. First I took the car directly to Auto Zone and purchased oil. When I checked the dip stick, the level was in fact full. Upon examination under a lift at another garage, it was apparent that some old stain from a previous leak was still in the "shroud". Once wiped away everything was fine. I also learned that there was no leak in the oil pan or timing chain cover as stated. I was allowed to see this for myself. There was possibly some weeping coming from above and the crankcase was full of oil.It appears that Whaling City attempted to charge me approximately $970.00 for a repair that did NOT exist. Needless to say our relationship has ended and I now have a new place that will provide me with honest work when needed. Respectfully submitted,Antonio Suarez

steve woodruff

Mar 30, 2014

Jeff and Mark were great.

Tim Nelson

Mar 30, 2014

I was extremely pleased with the entire experience of buying a new Ford Fusion from Whaling City Ford. Jay Drouin was the sales person we worked with and he was FANTASTIC! He listened to what we wanted, then went out and found the exact car. We got a great trade in price for our car and didn't have to haggle over the price of the new car or what they would give us on our trade in. All the research I did on what the best price I could get the new car for and what my trade in was worth were met by Jay and Whaling City Ford.I had looked an numerous dealerships in the area and was about to give up on finding a dealership I felt I could work with and trust. Jay changed my opinion from the moment we met.Thank you Jay! Very much appreciate how you do business.

colette a strizzi

Mar 28, 2014

I am very happy that whenever I call for an oil change they are able to accomodate me right away!

vendla conroy

Mar 28, 2014

Marcus Clack was my sales consultant. Exceptionally helpful in every aspect of my purchase! A++ and then some! Thank you! Sincerely.

John Appicelli

Mar 26, 2014

Friendly, courteous service, as always.

Barbara McNeil

Mar 26, 2014

My overall experience buying my new car was just unbelievable! I could not be any happier with the whole thing. Aaron Borsher made my anxiety disappear as he was so kind, knowledgeable, and friendly. He went above and beyond what I would have ever expected from any salesman! I've received emails and phone calls in the last 2 days from the service department and from Aaron, as well, to see if I needed anything. Best customer service experience I think I've ever had!

Linda

Mar 26, 2014

Quick and at a good price

barb032654

Mar 25, 2014

I was nervous at the thought of buying another car since I'd had mine for 10 years and my last experience was buying it at a dealership where my co-workers's husband worked and I knew him well and felt so comfortable. Well, Aaron was just like that. Put me at ease, no pressure, went above and beyond with his customer service....if all your other sales people are like this..you have one xxxx of a dealership! Aaron did introduce me to sales and showed me around and made the whole buying experience so easy and I have already told all my co-workers what a great experience I had. I am so happy about my Mazda and expect many happy years of driving!I would recommend anyone to ask for Aaron if they are looking to buy as he was just wonderful!

Mike

Mar 25, 2014

Very happy with my new Mazda CX-5 and the service. Thank You!!

Wayne Grabner

Mar 23, 2014

Everything was done to my satisfaction

bmgeorgian

Mar 22, 2014

Doing business at this dealership has been one of the worst decisions and experiences of my lifetime. We purchased a 2008 Lincoln MKZ with 30,000 miles. We were told it was a proforma car and belonged to a ford manager. First of all, we over paid for our extended warranty. We were given a form and were told this is your extended contract. There was so much confusion going on, we really did not give it a close look. When we needed it, we discovered we had received a 30 day run of the mill certified car warranty. Shame on us for not looking at it closely. I am embarrassed to say how much we were taken for. The next thing is that we had purchased a car several months before this and had a perfect credit rating. The credit report that they ran was not that favorable and were told that our interest rate was going to be 4.9. No one was charging 4.9 for credit. We were shocked. We have since had our credit rating done several times, and it is excellent. A week or so after we provided Whaling City Ford all of our information, my husband's identity was stolen. It was quite a battle getting this cleared up. We are convinced it was directly related to doing business with Whaling City. (Whaling City assured us this was not the case and that our information was protected.) I was hesitant about buying this car, but the very smooth salesman convinced me that this car was excellent and would go hundred of thousands of miles. It had a perfect track record. Well, it just died with only $70,000 miles. It was an engine melt down. Lincoln Customer Service told us that if we did the repair, they would determine what they would do for us, if anything. At this point, we have little trust or faith in either Lincoln or Ford and we now own a Nissan. The reward that we got for supporting American business is that we were raked over the coals. So much for buying American. Never again. I feel that we have just made a huge donation to Ford. However, in my heart, I think I need that money more than they do. It has been a nightmare. Consumer beware.

Fr. Russ Carmichael

Mar 19, 2014

They are great. If I ever have a problem they fix it right away. Staff are always pleasant and helpful. We have to keep running due to our ministry work and the folks at Whaling understand and keep us on the move with our two trucks.

Brian

Mar 17, 2014

As usual another great job. Top notch service. Thanks Mark for helping me out once again...........

willd026

Mar 5, 2014

Salesman Aaron Borsher was very knowledgeable with the Ford product. He was nice and easy to speak to. He introduced us to Nathan in the office ( i think the GM?). We had great conversation with him as well and he was friendly to deal with. My husband just sold his cobra and wanted to buy me a AWD Taurus which i really did not have any interest in. I was leaning toward Acura TL. Listening to Aaron speak about Ford and the Taurus SHO vehicle changed my mind. I am very happy with the purchase and glad my husband steered me toward the SHO. Gorgeous vehicle, luxury and sporty all in one!! Aaron also introduced us to service consultant Tim LaDucer who was also a fan of the SHO. We even chatted with him about our daughters Mazda3. We will be servicing her car now as well at Whaling City due to the friendly and knowledgeable staff. Great place to do business with!!! Thank you. Dana & Phillip Williams, Westerly, RI.

Dolores C.H.

Feb 24, 2014

This was our second new car from this dealer and both times we were very happy with the experience. I would recommend them to anyone!

Ken from New London

Feb 23, 2014

I've been having my 13 year old Mazda serviced by this dealership for many years. The fact that my car has served me this long has to do with the excellent partnership I've had with Whaling City. All repairs to include tire replacement have been done here with great attention. The staff is great to work with and have always provided the best price in my opinion. Before repair service is done there's a thorough consultation of what is needed at a very reasonable price. They're the "go to" place for any car-related needs. Tim Laducer from the service department is great to work with. Warranty service is never a hassle. As a long-term owner they respect my input on any repairs that need to be done, and that's important.

rwolters

Feb 16, 2014

I never have a problem with whaling city ford...been going there for years and always curious professional and helpful.. I have bought several cars from them and they helped my son get his first car and car loan..

Tom

Feb 12, 2014

I brought my Lincoln MKZ in for brakes and they did a good job repairing them. They also washed the vehicle after the work was performed which was a nice surpise! I just felt that the labor price was a little high ($400.00 for all 4 wheels) but they did a good job. They also gave me a $100.00 rebate to send in which was very nice too! So that helps out on the labor cost. They also installed lifetime brake pads which is a plus! Also, last year I had an accident with the same vehicle and had Whaling City Ford Body Shop repair the vehicle. Mike Canova was the best! They made that car look just like it came off the factory line when I got the car back! There was a lot of damage to the car. The whole driver's side from the front fender all the way to the rear bumper ($9,000.00 damage) and it was fixed like brand new and everything worked perfectly without me having to bring it back for them to fix something they missed! I would defenatly bring my vehicle back there for any repairs in the future. I feel now with the way vehicles are buiit these days, a customer is wasting their money going to a non-dealer service center. I recommend going to the dealer to get your car fixed properly! If you bought a Ford, Lincoln of Mazda product, go to Whaling City Ford for your repairs and it will be done right!

Joan Jirsa

Feb 10, 2014

I was very satisfied with the service for my car. Pick up and return delivery of my Fusion for the recall was very helpful. Thanks.

BriJSul

Feb 6, 2014

Love this shop! They know what they're doing, and get it done on time. Have had my E150 and Transit serviced here and they are honest and knowledgeable. Thank you!

hhaugeto

Feb 1, 2014

I have been going to Whaling City for service on my truck for over 10 years. I always feel very satisfied that the work was done proficiently and professionally. I also feel the service representatives are looking out for my best interest and help with making good decisions on what to do to keep my truck running at its best without breaking my budget. My father from out of state now does his service there when he comes and visits me. If I recommend them to family, I recommend them to you.

Chrise90

Jan 31, 2014

Best sales experience I ever had...it was not easy getting there but with Aaron he had patience and was very ambitious.....together we made my dream come through

john12377

Jan 28, 2014

Jeff and Mark in service did an outstanding job of handling my transmission problem on my Escape, they kept me fully informed during the repair process!

chenetdia

Jan 24, 2014

The customer service at Whaling City is exceptional! Staff is personable and professional; they exhibit a thorough knowledge of their area of expertise. The customer waiting area is clean, well lit, and accomodating. I highly recommend Whaling City to my friends and family for any and all of their motor vehicle needs.

will557

Jan 22, 2014

Tim was very friendly and helpful. I explained to him the problem and they fixed the problem in a timely manor, keeping me up to date on the status.

Scott Leffler

Jan 18, 2014

Art and Nathan took very good care of me and worked with me to make my experience there a memorable one; I will certianly do business with them so long as they work there. I will see how the service dept is there, because it's one thing to purchase an auto it's another thing to have it serviced, if it is anything like the sales dept then it should be a good experience. Once again Art & Nathan thank you for your help, I'm truely enjoying my new truck!!!! I told you I'd be back, after taking care of my daughter. Whaling City is nothing like the Girard dealership in Norwich, CT. Nice job guys!!! Respectfully, Scott L.

dainmezron

Jan 14, 2014

Service was very helpful, from the courtesy shuttle ride to and from my door to the thorough repair of my truck! The repair was done quickly, everything was explained. Thanks much!

Mytruck3

Jan 7, 2014

Staff was first rate, greeted by sales manager as I entered dealorship,who took me to a very nice sailsman. I was shown the truck I was interested in purchasing. We took a test drive whare I was shown all features of the truck. We completed the paperwork ,now I have a new truck. I was very pleased with everyone that helped me at Whaling City.

wageary

Dec 28, 2013

We purchased the used car for our son. Everyone we talked to was very personable, helpful, and professional. This includes the initial contact on the phone with Vinny, to our salesman, Steve, to the business managers, Nathan and Greg. When the time comes to purchase another vehicle, we know we will be heading to Whaling City Ford in New London!

trawlerowner

Dec 14, 2013

We have been customers at Whaling City Ford for 13 years & have always had excellent service there. Bought 2 "off-lease" vehicles there. WE highly recommend Whaling City to friends.

U.S. Navy Sailor

Dec 10, 2013

I am a sailor in training in the U.S. Navy in Groton Ct., I mistakenly bought an F-150 pickup truck from salesman, Jeff Gay, I clearly could not afford at my pay rate. The Whaling City dealership was able to bypass the safety mechanism (the Navy Federal Credit Union has in place to protect sailors) using another bank to get my loan approved. Within 3 business days, I contacted the dealership about returning the F-150 pickup, and Chuck Primus, an owner, refused. My father also spoke to Chuck Primus and again Mr. Primus refused to help me. Finally, after my mother contacted the Ford Motor Company, Mr. Primus took the F-150 pickup truck back and charged me $5,000 plus a $2,000 loss on my trade-in. I had to get a $5,000 personal loan from the Navy Federal Credit union to pay this dealership to return the F-150 pickup. Seven thousand dollars total is a ridiculous amount to charge me when I only drove the F-150 pickup truck 100 miles (it had 110 miles on it when I bought it), and had possession only a few days, for a sales return. I do not know how this dealership stays in business treating customers like this. I guess Mr. Primus figures I will be going off to serve our country somewhere else and may as well hose me when there is no likelihood of any repeat business with me or my family (they live in Michigan).

Mark S

Dec 10, 2013

Another great experience having my F150 serviced at Whaling City. I left my truck with Jessica at 7:30 with a description of my troubles. Within 2 hours, Jessica called with a diagnosis and an accurate estimate of repairs. My truck was ready and running great by early afternoon. The service writers are courteous and a pleasure to work with, and the technicians get the job done every time. Thank you!!

kellmichlive1

Dec 9, 2013

I am a sailor in training in the U.S. Navy in Groton Ct., I mistakenly bought an F-150 pickup truck from salesman, Jeff Gay, I clearly could not afford at my pay rate. The Whaling City dealership was able to bypass the safety mechanism (the Navy Federal Credit Union has in place to protect sailors) using another bank to get my loan approved. Within 3 business days, I contacted the dealership about returning the F-150 pickup, and Chuck Primus, an owner, refused. My father also spoke to Chuck Primus and again Mr. Primus refused to help me. Finally, after my mother contacted the Ford Motor Company, Mr. Primus took the F-150 pickup truck back and charged me $5,000 plus a $2,000 loss on my trade-in. I had to get a $5,000 personal loan from the Navy Federal Credit union to pay this dealership to return the F-150 pickup. Seven thousand dollars total is a ridiculous amount to charge me when I only drove the F-150 pickup truck 100 miles (it had 110 miles on it when I bought it), and had possession only a few days, for a sales return. I do not know how this dealership stays in business treating customers like this. I guess Mr. Primus figures I will be going off to serve our country somewhere else and may as well hose me when there is no likelihood of any repeat business with me or my family (they live in Michigan).

EdOGara

Dec 7, 2013

What can I say that the grades do not. It was as good an experience as can be expected. I would consider bumping the overall grade to 6 with a heated massage chair in the customer waiting area.

Ghia66

Oct 30, 2013

I was shopping for a 2013 Mazda 3i touring and Whaling City Mazda was one of the 3 dealerships visited. I dealt with Jay Drouin, sales consultant. He was professional, knew Mazda vehicles very well and made the best offer on a 3i. I chose to purchase a different make of car; however, I would return to Jay Drouin and Whaling City Mazda for a future vehicle due to way they treated me as a customer as well as having a great car in Mazda.

Cworthin

Oct 26, 2013

This was the only dealership that could get me the exact new 2014 Mazda 6 that I wanted, ie trim, color, etc.

The Minskies

Oct 23, 2013

he process was great; and the car they sold me too. The people were wonderful: the staff, the manager, and all the way to the owners, I recommend this dealership highly

anjin1982

Oct 17, 2013

Very clean and quick service. Friendly staff and easy location. Easy on and easy off. The staff member servicing me went through the paperwork and made it easy to under stand.

Brunga

Oct 5, 2013

Was treated nice while there . Price of oil change went up but was able to use coupon! Did have minor problem with car and had to bring back little while later. They fixed and also gave me coupon for free oil change.

Yankee99

Sep 20, 2013

I was a little early for my service but they took the car information and everything was finished on time. I had customer awards and a 10% coupon which they used as partial payment for my WORKS service. The waiting room was comfortable and clean. I have absolutely nothing to complain about with this dealership.

Boats

Sep 19, 2013

Went in for an oil change and I knew I was getting close to needing some brake work but did not know how close. The service manager called me and set up a time for me to come in and show me exactly what was wrong, told me they would be able to fix it the next day and offered a loaner car for the night. Also had my other new car with an electrical issue which was quickly diagnosed and I was on my way within 20 minutes.

Davecantor

Sep 13, 2013

This was a routine service visit for periodic maintenance. Everyone was friendly, and the work was done in a timely manner.I also received a comparison of three different models of tires, of which I'll probably choose to buy on my next visit.

RobertLee23

Sep 13, 2013

It seems that those two guys enjoy there work.They find a way to take care of any problem I may have with my vechicles over the past 20 years or so.I wouldn't take my vechicles anywhere esle. Robert E.Lee

Jay and Barbara

Aug 31, 2013

We were searching for a replacement car after an accident took one of ours away, We went to Whaling City Ford because of the selection that we saw on their website. After arriving we were met by Cliff who made us feel comfortable right from the start, and was very knowledgable on the Lincoln mkz's that we were interested in. We found out afterwards that all week while we were finishing up with our insurance company and he was following up with us on the delivery of our vehicle he was actually on vacation! that is dedication in my book! Our experience with everyone at whaling City Ford was top notch and I look forward to many years of dealing with them

JANE & JACK

Aug 28, 2013

IT WAS A GREAT EXPERIENCE FOR US. AFTER SEARCHING FOR TWO YEARS FOR THE CAR OF OUR DREAMS WE FOUND IT AT WHALING CITY. FROM THE MOMENT WE ENTERED THE DOOR UNTIL THE CAR WAS PREPARED FOR OWNERSHIP WE WERE COMFORTABLE WITH THE SALES STAFF, THE SERVICE TO PREPARE THE CAR AND THE MANAGEMENT OF THE PURCHASE! WE THINK YOU SHOULD TRY THEM OUT! JACK & JANE, MYSTIC

HelenCassata

Aug 27, 2013

I was in to have my STNC system upgraded as it has been having problems basically since I purchased my brand new car.Stinks that I have to keep bringing my brand new car in for service (I bought a new car so I wouldn't have to be in the dealership), but it isn't really Whaling City's fault... it is Ford's fault. Don't love my new car, but Whaling City has been good.

Ralph & Rosemarie Whiting

Aug 27, 2013

Ralph and I are very impressed with the professional customer service we received during our viewing and purchase of our 2010 Lincoln MKZ. Each employee we dealt with at the dealership was courteous, knowledgeable, and very helpful. The experience was far beyond our past dealings with other dealerships. We especially appreciate the time and attention given to us by Aaron Borsher, who patiently instructed us on the many features and accessories of the automobile. Gregory LeBeau quickly processed financing and registration for us which made the whole process smooth. Certainly there were others who prepared the vehicle that we did not meet, but did a great job for us. And lastly, we thank Leo Labbe for his exceptional standards for his staff and gracious treatment of customers.

Murmur15

Aug 26, 2013

Stopped in just to look at prices with no intent to purchase. After talking to salesman Max who informed us of the financing we decided to talk more about making a purchase. We looked at the Mazda 3 which we liked before getting there. We took one for a drive and decided we liked it and wanted to buy it that day. Our trade in was appraised and we where told the amount which paid off that car and made a new purchase even easier. The hole process took about 2 hours which was fine with us. After a long ride yesterday we are very pleased with the way the car rides and drives.

Carlton m smith

Aug 21, 2013

Simply the number one experience we have had at your service area in we are very impressed. Prompt service on time for appt. Tim did a fantastic job of relaying information explained what they were doing . Also Geoff has always been there for the customers. These gentlemen are real keepers

Ray

Aug 21, 2013

I have purchased 13 cars over the years from Whaling City Ford Lincoln Mazda. I have to say each experience has been great from the Sales to the dreaded paperwork. Service always will to go the extra step.

Billant

Jul 30, 2013

I just had my MKZ Hybrid serviced at Whaling City as I have for 3 years. They gave me an estimate of the time, including carwash, and they were right on. I was out in about an hour which I appreciate, and also like the checks done without asking, on the battery, tires, etc. I just had a hard to find defective tire, and they jumped through hoops to find a replacement, and actually called me back. When I get to talk to the service person, I like the feeling they give me that my business is really important to them. Some companies state it but don't mean it. Whaling City doesn't say it, but means it. I pay attention to detail, and the service work has always been top quality.

cburgess0

Jul 22, 2013

Friendly people, nice lounge area, (nice to have a non-television area, tables and chairs as well as a business setup!) Service completed in a timely manner. Reasonable pricing.

vlabernathy

Jul 16, 2013

I was very happy with the work done on my vehicle. My only complaint was the loaner car I was given was not appropriate. Although, the manager sent me to Enterprise with a great rental price, the cost was passed on to me on my bill. Other than that, my experience yesterday was positive. I will continue to have my car serviced here.

Rhuby

Jul 10, 2013

Jay Drouin was extremely informative and friendly; his knowledge of the Mazda 6 was helpful in making my decision to purchase. Knowing that your dealership must make a profit on trade ins, I was not quite satisfied with your offer on my 2007 Mazda 6 in excellent condition and low mileage. Also, I was not informed about the $199.00 for the "etching" on the window for theft protection, so therefore when signing the paper work, it had to be redone to eliminate that cost.

lesir

Jul 5, 2013

great experience will recommend friends and family! overall satisfied with purchase, friendliness, knowledge of the car i purchased. Quick delivery and also like the 1 year service of the "works"Thank You

darianwatson80

Jul 3, 2013

The service was good I am having an issue with my vehicle that has not occurred before. I do not know enough about automotive maintenance to determine if the service I received is the cause.

10escape

Jun 30, 2013

The technicians were all very thorough and fixed all issues with my car for a very fair and honest price. The man working the counter was also very helpful and provided me with full explanations of the services being provided. I skipped over my local Ford dealership and traveled an extra 20 minutes or so to come here instead because I knew I would be very satisfied with the service expereince. Would definitely recommend!

Coordinatorinpink

Jun 19, 2013

After being referred to Whaling City by a co-worker, I decided to drive out to the dealership to view their options. I was met by a man who treated me very poorly. I was told there was nothing there for me, I couldn't talk with the manager about it because he was unavailable, and was pretty much ushered out the door. I purchased my new vehicle elsewhere. I felt so miserable after leaving this dealer that I almost reconsidered purchasing at all. Don't go here.

VietVette

Jun 12, 2013

Brought my 2011 Lincoln MKZ in for regular service. The process was timely, and I was out within an hour. The only "complaint", and this pertains to my hometown dealer also is the so-called free carwash. Both dealerships just rinse off the car with no effort to washing it. Wiper blade areas on windshield were not even touched. If you're going to offer a free service, at least make it worthwhile.

hhaugeto

May 31, 2013

Whaling City is a great place to get service. They are responsive and get the job done right. have been going there for over 10 years and always feel I am getting a value.

wgetchell

May 29, 2013

Was greeted at the door first thing in the morning by a very friendly man. He took all my info for my car and I was on my way to work in less than 2 minutes. Tim called me with an update and the service was completed in a timely manner. Good service. i will be purchasing a new car within the year from Whaling City Ford.

mckelvjr

May 25, 2013

Very friendly and accommodating, and willing to negotiate to satisfy all parties. I would highly recommend Whaling City Motors for a new vehicle purchase, I will be going back!

ejvalla

May 24, 2013

Every visit to Whaling City, whether to buy a vehicle or have one serviced, has always been a pleasure. The staff is exceptional and they go out of their way to ensure my needs are met to my satisfaction. I have three Ford dealerships that are closer to me but I never consider them due to the always positive experiences with the people at Whaling City. It is well worth the drive for anyone to give them a try. I have always gotten a good deal there but price is not the primary reason for my returning. It is the people who make this dealership worth the trip. You do not feel like you have a "bulls eye" on your back when you enter. You are treated with respect and given time to ask questions and feel comfortable about your decision.

bpjc

May 9, 2013

Great shop, great people, quality service. Nice new TV on the wall in the waiting room and a nice new clean show room plus a handicapped parking place right in front. Thank you once again for a super job.......

John

May 7, 2013

I came in to drive the ford fusion I felt worthless and like I was just a commission. Going anywhere else.

Nofords4me

May 5, 2013

I went here today to look at a car I found online. When I arrived the sales manager Vinny was very nice but the sales person he set me up with was another story. I explained that I was upside down in my current loan and needed some help building equity. He showed me the car and when we went to do paperwork he basically told me what I wanted was impossible without a ridiculous down payment and was so condescending I felt worthless. I feel like there really was no effort put forth to try to make anything happen. I was rushed out, feeling really let down. If you have anything less than an 800 credit score and are upside down on your current car loan, save yourself the degradation and humiliation and find a dealer who will treat you like a person, not last weeks garbage.

Mazda99Truck

May 4, 2013

As always, Whaling City scheduled and delivered premier service in the time(45minutes) they promised. I will not go to any other local dealer to have my Fords serviced , as they truly are the best local Ford Dealer. Jeff Janssen even took care of one of my business Customer's when my Customer had post service issues at Whaling City . Jeff made not only Whaling City look good, but made me look good in front of my Customer, when I gave him Jeff's business card and told him Jeff would make it right. Kudos to Jeff and Whaling City !

Total_wrong

May 3, 2013

When to purchase a new vehicle. I have never been treated so rudely and unprofessionally in my life. I have no idea why they are still in business

charlesmote

Apr 30, 2013

This dealership stands behind their product and bring any and all issues regardless of simplicity to complete and satisfactory resolution every time. That says volumes about who they are and they have their process down to near military efficiency. Its hard to find an honest and forthcoming auto dealership that's why I am not going anywhere but Whaling City.

F-150

Apr 29, 2013

I had several issues with my 13 year old truck, they diagnosed the problems, gave me good faith estimates for repairs, and fixed what I could afford to have fixed. great job.

erin1994

Apr 25, 2013

i'm completely satisfied,l bought many trucks at whaling city ford and i have all my serve work done there. i like the way they take care off all my need. keep sending those coupons.

Robert

Apr 18, 2013

During the many years I have been a customer of Whaling City Ford, I have always been pleased with the quality of service received.

Nav10

Apr 11, 2013

This was the first time I've had service from here and the customer service was awesome. Very willing to work with my insurance company to see what items were covered. Will definitely come back

Rcar11

Apr 6, 2013

I arranged a deal over email with Vinny. He was quick to respond and match the prices of another dealership. I called him and asked multiple times in there would be any additional delivery/extra fees. He assured me there wouldn't be any. When I got to the dealership, He brings out a sheet with almost $1000 in extra fees, Vinny was extremely rude and wasted my time. I recommend you go to another dealership.

mzdadrvr

Apr 4, 2013

The service staff was able to fit me in for an oil change and tire rotation on short notice, and had the car ready exactly when they said it would be. The only negative comment I have is that today there seems to be a vibration in the steering wheel. I will have to go back in to have that looked at.

Formula1 Fan

Apr 3, 2013

I had an expired mobile coupon for a front end alignment. It was only by a couple of days, but they accepted the coupon which saved me some money. Thanks so much for your generosity and job well done.

Dewey

Mar 27, 2013

My experience at Whaling City Ford was great. Mark Waterman in service is very knowledgeable and made my whole process easy from start to finish. He arranged drop offs and pickups and recommended the best tires for my vehicle. Overall very satisfied with my experience.

ryangreen

Mar 26, 2013

After work one day I had some vehicle issues so I called Whaling City Ford and spoke with Jeff in the service department. He scheduled my vehicle for service the next day and diagnosed the problem instantly! During the day of the service I was informed of the status and the completion the completion time. Thank you for the wonderful service.

joeyjr

Mar 25, 2013

Service was excellent with fair pricing and accurate estimate

burgermontoya

Mar 23, 2013

The service employee put out extra effort to take care of my needs as quickly as possible. He offered useful advice and reassurance. I felt welcome and appreciated for being a customer.

Rick

Mar 20, 2013

Great service and knowledgeable service coordoinators.

Comfort Specialist

Mar 19, 2013

Friendly, professional and helpful team at Whaling City Ford!! Thank you

Zoom-Zoom

Mar 19, 2013

We bought our Mazda this past December and unfortunately, it was hit last week. Thankfully, Whaling City offers a dent repair service. The "Dent Wizard" comes there and repairs cars for a cost less than going through insurance. The best part is, you have it back the same day. Whaling City's service dept, sales, and all are above and beyond any other car dealer we have been to. We also had a DVD player/remote car starter installed from them a week after we bought it. Again, the installer came the Whaling City and did the work the same day. Great service. Very accomodating and excellant customer care. Thanks.

Dinsmore

Mar 9, 2013

Excellent service department, vehicle went in starting up with hesitation, vehicle left starting up without hesitation!! Marcus is a joy to work with. Not only handsome, but courteous, sincere, and overall the perfect salesman (also a great sense of humor).

Richard

Mar 8, 2013

Mark Waterman was very helpful and professional we would come back here again.

rhanrahan

Mar 6, 2013

The service was great. I brought my car (found a parking place easily). When I had an Expedition (ten years ago or so) I used to have a hard time finding parking.The service manager asked if I wanted to have my car washed, and I said yes. They called me to pick it up in an hour and 10 minutes. Everyone was very nice.

Brian Watson

Mar 5, 2013

I loved the dealership it was so nice neat clean and enjoyed being there. All repairs were done quickly and effectively and Jeff Jannsen told me exactly what they repaired and how long it would take. Would definitely go back for anymore repairs

Michelle.S.

Mar 3, 2013

I have been a customer of Whaling City Ford for many years. High quality service and the best customer care (has improved to a rating of excellent within the last three years). I will not trust my Ford in the hands of anybody else.

Denise

Feb 28, 2013

Everyone was very pleasant and prompt.very pleased with service.

Dave C.

Feb 23, 2013

The required spark plugs were not available, but the service manager has made adequate arrangements to take care of the issue on my next visit (at 65K miles).

Responsible Owner

Feb 22, 2013

I have been customer of Whaling City for over 20 years. I own Ford vehicles and nobody knows more about Fords than Whaling City. Their service department is the reason I buy vehicles there. The service staff is outstanding and the facility is unbelievable with all its changes. I personally would like to thank Jeff for his support. Thanks Whaling City!

Jason

Feb 21, 2013

As always, my experience at Whaling City Ford was excellent. Friendly and accommodating staff. Quick and easy transaction. Jason Dimitriadis

Yo Yo

Feb 21, 2013

you guys are the greatest. I was kept updated throughout the day. My ride to and from work was pleasant. Your courtesy driver is great. thank you so much...

lisabrisson

Feb 18, 2013

Service was prompt and accomendating to my schedule. Employee was friendly, offered coffee and check out was easy. I have no cmplaints regarding my service experience on Saturday, Feb.16.

yehaf

Feb 10, 2013

I would like to thank Jeff for his assistance with the issues with my Edge.We are alittle confused on the diagnosis of the rotors because we have only owned the car less than a year and would have thought that the rotors would have been checked prior to sale.Other than that we are very happy with the service and the Edge.Thank you again,Mr. & Mrs. Joseph Fahey

Ford Man

Feb 10, 2013

Very comfortable showroom, Sales person and financial staff were great and helpful. Even though the day was on an eve of a major snowstorm, they still took the time to pay attention to the customers!!

James

Feb 9, 2013

I Service all my vehicles With Jeff and the service team at Whaling City. My vehichle is ready when promised and you can talk to Jeff or the service writers in detail. The staff recognizes you when you come in and works hard at getting things right. Never a deaf ear to your concerns or any issues. With questionable to bad service available nearly everywhere you turn , quality and caring service is quite refreshing in these times of indiffernce toward customers. Great job!

rosey

Feb 9, 2013

very helpful and thorough, friendly place was very clean

Susan

Feb 9, 2013

I received a quick response when I requested a quote on the internet. In addition, the response included everything I needed to make a decision to take a test drive. The sales person was very knowledgeable and worked very hard and went out of his way for me.

wroyston

Feb 4, 2013

Having credit problems your organiztion worked very hard to get the deal done. The credit people were extremely helpful. The service people that we met were also helpful.

Damen

Feb 2, 2013

I went to Whaling City Ford after a really bad experience at another local dealership. WC was recommended to me by several people, so I decided to try them out. Before I went there, I called and spoke with Art who answered all of my questions without any BS.So I went down there and asked for Art. There was a gentleman who greeted me right away, and when I said I was there to speak to Art, he came walking around the corner immediately and introduced himself in person. I told him what I wanted to look at, and instead of bringing me to 10 cars I had no interest in, he brought me right to the vehicle I inquired about. It was while I was test-driving this vehicle that he recommended another one which was the same price, less mileage, newer, and fresh on the lot (literally, we went into the workshop to see it as it was being detailed). He arranged a test drive for me, and based on his recommendation and honesty, I agreed to buy. He made the financing process very simple, and ushered me through it, as that aspect of the process can be rather stressful. In just over an hour, we secured financing, signed all the documents, and set a date for pick up. The finance officer who helped me close on the vehicle didn't try to BS me at all. He actually ASKED ME if I WANTED certain extras, and when I said I didn't really want them, he didn't feed me a line of nonsense.I cannot recommend Whaling City enough. These guys are true professionals, and they have an amazing sense of hospitality. You tell them what you want, and they make it happen. They take 90% of the stress out of buying. Art is a real stand-up guy. He'll take good care of you, and he's completely honest. Basically, by the end of an hour, he:a) arranged the pickup of my broken down vehicle and threw me a small trade in bonusb) secured financing and arranged my insurance coveragec) sold me the vehicle I wanted, AND kept me at the price point I was aiming forBonus Points: He was in the room as I was filling out the paperwork. As most of you know, a lot of salesmen don't do this.So all in all, WC Ford is the place to buy a car in Southeastern CT. You won't regret it.

blmx5

Jan 28, 2013

This was my first experience purchasing a vehichle online and although I admit that I was extremely hesitant and nervous, Vinnie made the entire procedure very pleasant. He was aware of my concerns and made every possible. I would highly recommend your dealership to friends and/or family, and without a doubt, recommend Vinnie as the person to contact. What a great guy!!Thank You.Sincerely,Bob Leonow

Ken Startz

Jan 25, 2013

Very good experience from initial internet contact, to test drive, negotiation process, financial discussion, and delivery. Everything we negotiated was just as we had agreed with no suprises!!!

JOHN SIOR

Sep 19, 2012

I WOULD LIKE TO TELL YOU ABOUT THE EXPERIENCE I HAD AT "MY WHALING CITY". I BOUGHT A NEW MAZDA CX9 IN JUNE OF THIS YEAR AND WHAT A WONDERFUL EXPERIENCE IT WAS. THIS SOUNDS UNBELIEVEABLE ABOUT A CAR DEALERSHIP, BUT IF YOU EVER WENT TO "MY WHALING CITY" IN NEW LONDON CT. YOU WOULD UNDERSTAND. THERE WAS NO HARD SELL OR PRESSURE TO BUY, JUST FRIENDLY PEOPLE WITH A FAMILY ATMOSPHERE. THIS IS NOT THE FIRST VEHICLE I HAVE BOUGHT IN MY 60 PLUS YEARS, ALTHOUGH IT IS THE FIRST TIME I WENT TO "MY WHALING CITY", AND IT WAS THE BEST EXPERIENCE ME AND MT WIFE EVER HAD WHEN BUY A VEHICLE. THEN TODAY I HAD TO TAKE THE CAR IN FOR SOME BODYWORK, DUE TO SOMEONE SCRATCHING MOST OF THE HOOD. WELL THE BODY SHOP DID A WONDERFUL JOB, YOU WOULD NEVER KNOW IT HAD BEEN DAMAGED. WE HAD AGREED ON A PRICE TO FIX THE DAMAGE TO MY CAR SO UPON COMPLETION OF THE WORK, TO MY AMAZEMENT, THE GENERAL MANAGER SAID TO FORGET IT, THE JOB WAS ON THE DEALERSHIP. I KNOW THAT THE DEALERSHIP CAN'T GIVE AWAY FREE WORK, BUT IT WAS NICE TO SEE THAT THEY WILL MAKE EXCEPTIONS. MY CAR ISN'T EVEN 3 MONTHS OLD AND FOR THEM TO DUE THAT FOR ME IS UNBELIEVABLE. THATS WHAT YOU CALL CUSTOMER SATISFACTION. THANKYOU TO LEO AND ALL YOUR STAFF.

theShipper

Sep 9, 2012

Nathan Gaucher is the epitome of a used car salesman. He had a line on the phone to drag me down to the showroom like I have never heard before. Only to find out the car I went down their for was...A. already soldB. Not much better priced than any other dealershipC. totally wasted my time and gasHowever, I do realize he has a job to do. To get people in and try to sell them. Problem is, most people are pretty dumb.

tranderson0126

Jan 11, 2012

We had the most amazing experience at Whaling City Ford even though we weren't looking for a Ford or Mazda. We have been in the market for a Subaru Baja for over a year and to find one at a dealer is very difficult, but that was the only way we'd make the purchase. We drove almost an hour for the best, no pressure service and would recommend Jay Drouin to anyone whom is going to purchase from their inventory. Jay, whom normally sells their Mazda's didn't blink at the opportunity to assist us with our used car purchase. He is friendly, knowledgeable and accommodating - the entire team was great! If you are in the New London area this if defiantly the dealership for you. If your not in their area, but they have what you want in their inventory the trip there will be well worth it! Thanks for having the Baja that we wanted!!!

rfaccadio

Nov 21, 2011

My total experience was unbelievable, I have bought many vehicles over the years and I am always cautious because of past negative situations. The entire team was great from Vincent Bright the salesman to the finance manager to the general manager. I am very pleased and will let everyone know it.Thank you,Ron Faccadio

jessebitgood

Aug 21, 2011

I recently (within the past week) purchased a new Ford Ranger from Whaling City Ford and I must say, this dealership is first rate. They gave me top dollar on my trade-in and worked the financing on my new truck to fit in my budget! This kind of honest salesmanship is rarely seen in the automotive industry. Whaling City Ford has earned my business for life due to their high level of integrity and customer service. Marcus Clack, my salesperson, kept me informed through the entire process, which was very helpful. I will recommend them to anyone looking to buy a new or preowned vehicle. Thanks again to the entire sales staff! Jesse B.

raymond.d

Apr 4, 2011

My wife and I had a terrific buying experience Everyone was very friendly and extremely helpful. We bought a new ford focus. The car was exactly what we were looking for and the price was much better than the other ford dealership we visited before.We would recommend to buy a car here.

andy.rexil

Mar 7, 2011

Overall it was great, the price i got was much lower than the other dealers i visited and the sales team is awesome, didn't push me to buy now like the others did, spent 3 hours with me to explain everything and called me twice after buying the car to make sure everything is ok. I bought a 2008 used mazda 3 & I love it!!I think whaling city motors is way better than the other dealers in the area.

stacey1970

Feb 18, 2011

This is a very nice ford and mazda dealership. we bought a 2009 used ford focus. we made a research online and they had the best reviews on all the websites so we decided to visit the place.Arthur was great, he helped us with everything. I wish i knew about the place before i bought my previous car, i would save myself a lot of headache.I definitely would recommend whaling city ford and mazda to all my friends.

CoreColt

Nov 11, 2010

I went to Whaling City for the first time after experiencing what other dealers call a "low pressure " Sales experience. I met with a sales consultant who answered every question I had even my test question which I use to make sure the sales guy isn't just making things up. After a long test drive ( I really got to check out this car) I was given a sheet with all of the numbers including an out the door price!! I was surprised . We had to haggle a bit that's the way it works . Negotiations were easy and laid back Brian came over and we were able to come to an agreement. an hour and a half later I left with my new Mazda3. I was never made to feel like I had to make a decision right there. In fact they even offered to let me take the car for a longer test drive with out a salesperson. Love the car and the sales experience was great! Already thinking about a new ar for my girlfriend. Whaling City is the first stop !

John Steel

Sep 20, 2010

DO NOT GO TO THEIR SERVICE DEPARTMENT!!! CROOKS!!! I was in the area visiting from Colorado when the steering rack on my Windstar blew a seal. Normally I would fix it myself, but being 2000 miles from home i had little choice but to take it to a dealer. I took the van in and told them - "it needs a rebuilt steering rack." I get a call later in the day from the service adviser telling me that the a-frame was so rotted that they would have to replace it too - adding $1300 to an already $1000 repair. The adviser told me the van was unsafe to drive. I work on this van all the time and knew that there was minimal rust. So I go back to the dealership and look under the van in the parking lot. I don't see any corrosion. Next I asked them to put it on a lift and show me the rust and they refuse! So I tell them I am taking the van elsewhere. Then they try and charge me a $100 diagnostic charge. At that point I told them to get the Ford District Manager on the phone, so they let me go without paying the $100. I took it to the Ford dealer in Mystic who fixed it in one day, said the A-frame was fine and charged $100 less than Whaling City wanted for the Steering Rack. I have put 4000 miles on the van since, it runs fine. I put it up in the air when I got home and there is absolutely no corrosion on the A-Frame. Whaling City are a bunch of crooks who figured I was desperate being far from home and would just pay whatever. This sort of thievery starts at the top. I used to work for auto dealers in the service department and can tell you crooked dealerships have crooked owners and managers. The mechanics and service advisers have little to gain by ripping people off, but they have to go along to keep their jobs.

jimmywax

Apr 7, 2010

After visiting 3 dealerships where the salesmen jumped on me like animals, I decided to buy at whaling city.I bought a used 2007 Mazda 3. Nathan, the sales person was really nice, even though I bugged him for 3 days. The sales managers (don't remember their names) were great, helped me with all my questions and concerns.Would recommend to buy there, they are much better than most of the dealerships i've been to.