Used Cars for Sale at Westbrook Honda in Westbrook, CT

Robert

Sep 16, 2015

sales team was excellent and business manager was also excellent. no pressure and all moved very quickly. great job!I would highly recommend this dealership to everyone.

Herbert

Sep 14, 2015

Usually see Bobby Ericsson for service but always experience a pleasant service staff with top notch repair services. Costs are always at or below quotation and completed promptly.

Karen

Sep 14, 2015

My car was ready in 45 minutes. Last time I went in for an oil change it took 2 hours, so this was much better. I did make an appointment this time which I will continue to do.

Dorothy

Sep 11, 2015

TThe professorial and very courteous service I received is a valuable asset for your dealership.We have purchased three cars from your shop in the last four years. I have told many people about the pleasure of driving a Honda .

Michael

Sep 8, 2015

Very professional and courteous. Last two visits were for recalls and were very pleasant. I appreciate good service. Would recommend. :

Paschal

Sep 5, 2015

Friendly service, clean environment, very organized and ease of making appointment, knowledgeable service technicians. Also service hours very convenient.. Quality work done on the vehicle.

Kevin

Sep 4, 2015

My experience was very good. Your rep, Glen Oconner, was just wonderful to me, friendly, helpful, professional. I would recommend your place to anyone.

Flora

Sep 3, 2015

Quality of service is great and the staff is of superior quality.Ease of making an appointment on short notice is always nice.

Robert

Sep 3, 2015

The service is consistent, reliable, and fairly priced. The service representatives are up front about repairs and never suggest more repairs or maintenance than the cars need. The accommodations in the waiting area are nice.

Louis

Sep 1, 2015

service advisers were very attentive and prompt. They make every effort to understand the problems you are having with your car and offer sensible solutions.

Michael

Aug 29, 2015

Our salesman, Tye, was attentive and knowledgeable. Although he'd only been on the floor for a week prior to our visiting, he knew where to find answers. He followed up on everything that we asked. The sales manager, Pat, worked with us to make this deal happen. We are very pleased with the level of professionalism and commitment that they showed, right down to the business manager.

John

Aug 28, 2015

Got in and out quickly. If I have to waste my time to compose a 20 word review, I will never respond to a survey requesr again

Melinda

Aug 28, 2015

The service department representative was thorough, knowledgeable, and not pushy to do suggested repairs. Service was prompt and as promised.

Richard

Aug 27, 2015

Sean Bowen is a credit to your agency.Heis honest and sincere .I would recommend him to any friends of mine who indicate purchasing a vehicle from your dealership.He has a great personality and practicises the lost art of courtesy to his fellow man.

don baseball

Aug 25, 2015

My salesman Sean Bowen went above and beyond to get me the car i was looking for. I told him what i wanted and he located the car that day. This is the 2nd car i bought from him and will tell everyone i know. Also the whole sales management team was awsome. If you are looking for a no nonsense salesman Sean is the guy.

Susan

Aug 23, 2015

This Honda dealer provides fast service. Service professional are Not pushy, nor do they play the scare tactics. Courteous and professional. Service done as promised. Free coffee, water. WiFI

Ishvar

Aug 22, 2015

everything is good i have no appoiment but stil they take me in help fixed my problem service advisor jason hastey is great guy help me lot

Jennifer

Aug 22, 2015

Service technicians did a terrific job communicating while I was at Honda. One criticism is that when I was making the appointment, not enough communication with reference to what type of service I would ultimately need for my vehicle.

Christine

Aug 22, 2015

The friendly staff treated me as their best customer. Troy, my salesman, was the utmost professional and I felt as if I was a personal friend being sold a car. The lease process was pleasant as well.

Lucille

Aug 21, 2015

Friendly, efficient, provided transportation services. Management needs to clarify and ensure uniform answers from service managers on frequency of synthetic oil changes.

Linda

Aug 21, 2015

Customer service reps take the time to focus on your problems.Always a loaner car available which is such a relief when your car has to stay overnight.

Robert

Aug 17, 2015

Appointment was for air bag recall fix. Prompt service, and Bobby was a very pleasant service rep. 3 more words.

Joshua

Aug 16, 2015

Quick and couterous service . The staff washed my car. The price of the oil change is very good and I feel the staff always notice what needs to be done to keep my car in tiptop shape

Patricia

Aug 15, 2015

I just loved the entire visit at the Westbrook Honda dealership.The "ambience" of the facility,the very helpful and friendly staff members,the availability to procure various snacks,coffee and water was totally wonderful!The piece de resistance:my honda accord was treated with "kid gloves." After the air bag replacements, my car was given the V.I.P.treatment of it's life!The 2004 car was returned to me looking like a spanking new model having had the bath of it's lifetime!I just want to express to all of you at the Westbrook Honda dealership........my utmost appreciation and gratitude for a fabulous experience at your dealership.......if my honda accord could purr with satisfaction,you would hear it do so from Niantic to the "bowels" of Africa!I WAS TRULY VERY IMPRESSED!

Tiffany

Aug 11, 2015

Very courteous staff, met me when I drove into building. Greeted me at the door, prompt check-in. Service took a little bit longer but they gave me a courtesy ride to the local outlet mall and picked me up when car was ready.

Joan

Aug 11, 2015

The staff was very accommodating and courteous to me. Troy and Henry explained all the details of leasing a car versus buying one outright.

Linda

Aug 10, 2015

New loner car given while waiting for repairs on a recall.Decent seating area with a large TV although I couldn't hear it.

Edward

Aug 6, 2015

Once again I had a great experience. Even thought it was just for an oil change & tire rotation, everyone was professional. The results of the all points inspection were gone over with me.

Joshua

Aug 5, 2015

Henry took the time to learn about us and what we were looking for in a car. He worked hard to find a car that fit into our budget and he and Mike got us the financing to make this possible. We didn't feel like there was any pressure and he and Mike and Mike all made us feel welcome. They listened to us and made us feel that they really care.

Dan

Aug 4, 2015

I was traveling out of town and had car trouble and you handled it right away. Courteous and polite staff.

Mark

Aug 2, 2015

My service representative, Bob, is always helpful and accommodating. I always enjoy getting me car back with it having been freshly washed.

Judith

Aug 2, 2015

I purchased my Honda Crv in February. I met Sam He was very nice and helpful. He explained everything which was very nice. He is avery nice man. I WENT FOR THE FIRST OIL CHANGE every thing went very well. I AM VERY PLEASED WITH THE SERVICE.

Steve

Jul 31, 2015

Staff are very friendly and the service was QUICK! The work was done while I waited and I hardly had time to enjoy my book!

Carol

Jul 29, 2015

Salesperson (Sammy) great! Purchased a vehicle from him 6 years ago and returned this year! Will be back to see him in the future as well!

Debra

Jul 23, 2015

Westbrook Dealership is courteous, kind, efficient, mechanical knowledge helps explain defects and a clean facility. Pleasure bringing my car to this location.

Jo

Jul 21, 2015

Everyone was kind and courteous from beginning to end. Troy was fantastic to work with. We tell our friends how fantastic the dealership is.

Ronald

Jul 21, 2015

Troy McNulty - professional but extremely friendly and helpful.Really worked hard to make our "deal" work - left no stone unturned.

Dennis

Jul 18, 2015

Kind, friendly, and attentive staff. And I really, really feel like I got a GREAT Deal on the car I wanted.My salesman Henry was very knowledgeable and courteous.Dave the Finance guy was super friendly and explained everything so I could actually understand all of the documents.Steve the General manager was very professional and runs a fine dealership.I will definitely do business with them again.

Janice

Jul 17, 2015

no high pressure sales....returned my calls. They found the car I wanted and had it ready in a timely manner.

James

Jul 17, 2015

Glenn does an excellent job of taking care of my car. I am in florida most of the year look forward to his service.

Christopher

Jul 15, 2015

I liked my service agent. He was very professional and made me feel like my lame power window fix/ oil change/ air bag recall work was important. He realized that I while I purchased my car at Westbrook Honda but now lived in Florida and understood that I was on the road traveling through on my way back home that my time in CT was important ( family visits, etc,,) and offered me a loaner car.very nice!

Alwyn

Jul 9, 2015

Prompt service by most of the technical workers plus excellent service by the personnel worker. Service has improved immensely over the past 16 years.

Mark

Jul 9, 2015

I want to point out first that Troy was very helpful, from beginning to end. I would certainly recommend him and the dealership to any of my friends. Our experience was great we were taken care as soon as we got to the dealership. Troy was able to answer all the questions we had and made us feel comfortable about buying the vehicle.

Kurt

Jul 7, 2015

The "Drive-In" service reception bay is excellent. Much better than parking my car in a busy crowded lot like down the road at the Groton dealership. Appreciated offer for complimentary car wash. Also, was surprised by fact that my oil change was provided as a complimentary service - a nice surprise that I really found to be a surprise and very nice way to welcome me as a customer.

John

Jul 2, 2015

Everyone I worked with was friendly, honest, knowledgeable regarding the product and extremely helpful. Third car purchase at Westbrook Honda.

John

Jun 27, 2015

Sammy our salesperson wasn't forceful, was attentive to our needs and expectations and was willing to negotiate price. Vanessa, the business manager, was very real, friendly and knowledgeable. From our brief experience it seems that all the departments are very efficient. We were very pleased with our experience at Westbrook Honda.

George

Jun 18, 2015

Glen O'Connor was a fantastic service rep. He took the time to thoroughly review both the proposal and work completed. Service has always been stellar, but this particular service was exemplary.

Amanda

Jun 12, 2015

Not only was our salesman knowledgable and courteous but all of his colleagues were cooperative and enthusiastic as well. It was nice to be in a dealership where it was a team environment rather than a competitive one.

Margaret

Jun 11, 2015

Everyone was willing to help & did not leave you "hanging ". If someone was not sure of an answer they went to someone else for clarification/resolution.

Marie

Jun 11, 2015

I had a great experience. Everyone was professional, efficient and friendly. My car was serviced quickly and they gave me a free loaner which made life easier.

Susan

Jun 9, 2015

Bobby is the best: gave me an estimate that was right on target, beautiful loaner car, my car ready at the time promised--thanks to all who worked on my car and made it all well again!

Vicky

Jun 8, 2015

friendly,organized and on time with services.I was there for airbags but would definitely go back when I need a new car.

Laura

Jun 4, 2015

Knowledgeable and courteous staff who explained not only the problem but the options available in order to appropriately address and take corrective action.

Angela

Jun 2, 2015

I was so impressed with the service and professionalism of John who helped me. They made it convenient by taking me and my baby to the outlets while I waited and it was so quick and efficient. I already raved about the service to my mother in law who also has a honda. Well done!

Rosemarie

May 29, 2015

Staff friendly and efficient. Facility clean and professional. The process and flow of how the staff handles the public makes for a pleasant experience.

Shawna

May 28, 2015

Everyone was super friendly and my salesman really went out of his way to get me into the car I wanted. Every concern was addressed, and I felt really taken care of not taken advantage of!

Jennifer

May 27, 2015

I am always very satisfied with my service department experience at Westbrook Honda. The staff are very helpful and friendly. Keep up the excellent work!!

Sarah

May 27, 2015

We like Henry. He's not too pushy and is very helpful answering any questions that we have. This is the 3rd Accord we have leased from Henry.

Mary

May 13, 2015

The service advisors are always knowledgeable, efficient, friendly and go out of their way to be helpful. They explain all work done.

Catherine

May 3, 2015

The service mechanic went with me on a road test, I was hearing a noise. He wanted to be sure that, it was the same I was hearing. I was very happy that he took the time and that the problem was fixed right.

Karina

May 2, 2015

Great customer service. The service performed on my vehicle was also excellent! Would definitely recommend to all family and friends.

Tom Borghesi

May 1, 2015

I recently purchased my third vehicle from Westbrook Honda in ten years and I continue to receive outstanding attention to my needs, qulity service and true professionalism. From the sales rep, to the service and sales manager to the General Manager, all are focused to make the buying process easy and the service operation above expectations.

Lars

Apr 24, 2015

I came in for an oil change, and was told there was a factory extended warranty for a new engine. I asked for a new clutch to be placed, because it had 227 k miles and it was open anyway. I was only charged for the clutch parts. Jason did a great job! Thanks. The loaner car is wonderful too!

Vincent

Apr 19, 2015

Lou the salesman was very informative and honest. He was also patient. Lou went over all the options regarding buying new or used before we made our decision.

Barbara

Apr 13, 2015

always have good reliable people working there...and great coffee! it's 30 miles one way but worth it. I always feel secure driving my car after being there.

Richard

Apr 12, 2015

Everyone was polite and courteous and the service was speedy. I was totally satisfied. Jason deserves an "atta boy". (The coffee and donuts weren't bad either).

Diana

Apr 10, 2015

I waited exactly as long as they said it would be - I was frequently informed where the service tech's were in the process - things were sped up by collecting payment as the car was washed. I love it!!! I drive form Norwich every time!

Mark

Apr 10, 2015

John Berkery was polite and was able to get me in much sooner than I thought. Provided a good experience to assist me.

Joann

Apr 8, 2015

Personalized customer service and friendly staff at this dealership. Really felt like they listened and worked to make sure we where totally satisfied! This is the second lease , will definitely keep going back.

Raymond

Apr 7, 2015

I was a little early for my appointment and they took me right in. The customer is very clean and they have a coffee area for waiting customers.

Jade

Apr 7, 2015

Our sales associate Larry Bagley was phenomenal. He took the time to understand our needs and found us the perfect car for our needs.

Judy

Apr 4, 2015

I purchased a 2011 Honda CR-V In February. He is a very nice man. He did an excellent job working with me to get the financing I needed. The car is very nice. Sam was the sales man.

Peter

Apr 1, 2015

The salesman Sammy was very professional and knowledgeable on Honda products. This was the second car I purchased from Westbrook Honda and the staff seems to care about customer service and providing a comfortable experience during the process.

Diane

Mar 31, 2015

There wasn't a long wait time. All staff were very courteous and friendly. The service dept. quickly assessed and addressed any issues with the car.

Stanley

Mar 30, 2015

Leo took excellent care of me when I came in to buy my new Accord. He was attentive, informative, and a pleasure to work with. I got the car at a fair price and received excellent service. I will refer all my friends and family to Westbrook Honda because of their excellent service and fair pricing. I also was very happy with the help I received from Vanessa who was able to get me a very low rate for my auto loan. I am very impressed with the friendliness and professionalism of the staff at Westbrook Honda.

John

Mar 29, 2015

honesty friendliness and respectfulness. and good coffee . The visit was all about getting me and my wife a car that we were going to be happy with. J.R.

Donald

Mar 28, 2015

This will be our third new car we have purchased form Westbrook Honda. Our most recent purchases have been a 2014 CRV and a 2015 CRV. We looked at other dealerships but came back to Westbrook Honda because of Henry Stirbl. He is an excellent salesman who makes the buying experience positive. We would recommend him to any of our friends.

Edmund

Mar 27, 2015

Everyone was very nice and professional. They got me what I wanted and didn't try to steer me away from that. I worked with Leo he was great! Definitely will get my next car from them as well.

Charles

Mar 27, 2015

Everyone was very friendly, courteous, and helpful. They all seemed to care. The response to the USAA buyer service was so fast, I had hardly submitted it, when the dealer called.

Mark

Mar 22, 2015

I appreciated being offered a loaner car. It was a longer service job and I appreciate not having to wait around the dealership while that was performed. Bobby was very helpful and accommodating

William

Mar 17, 2015

We love our new Honda Civic . But we were Shocked after having the car the car for a few days, it needed a new battery.

Charlene

Mar 15, 2015

This was only my second trip to Westbrook Honda. As with my first, it was exceptional. I felt complete confidence in their recommendations, and will continue to use them for all of my maintenance and repair needs. Thank you!

Maryann

Mar 15, 2015

Everything.... Personable, respectful people. This is my fourth purchase with this dealership and I have sent friends and family who have also purchased

Maxine

Mar 15, 2015

everyone is professional, respectful, and knowledgable. They don't push high-priced services on you like other Honda dealers in the state of CT.

Susan

Mar 13, 2015

Did not have an appointment. Drove up and was treated as an important customer. Had oil changed, tires rotated, fuel pump replaced and got a car wash in a few hours.

Jane

Mar 8, 2015

I arrived early for my appointment, but was accepted right away. The wait time was as expected and the price was also just what I expected.

Catherine

Mar 4, 2015

Work done in timely manner. Courteous staff. Didn't try to sell things that you did not need. Fair and honest.

Crista

Mar 3, 2015

Everything. My service guy jason was so helpful and nice. He always takes such good care when I come in with my car

Timothy

Mar 2, 2015

Everyone was attentive, took me right in, offered me a loaner when the part needed to repair the car wasn't available till the next day, called me early in the morning to say that the car was ready.

kconn79

Feb 28, 2015

We came in to have our airbags and windshield motor changed as part of Honda's recall program and were happy with our service. We are also in the process of shopping for a truck and were greeted by Leo and Chuck as we came in the door. Both were very friendly. They are in the process of helping us find a truck and we can't wait to become the owners of a truck through Honda!! Jason from the service department was very helpful, honest, and made sure that we understood all that was being done to our car. He offered us the option of a loaner if we needed to go anywhere. We will use the service department in the future!

adman

Feb 25, 2015

Great experience. Sammy is the best salesman. He's helpful, honest, and totally reliable. This is a great dealership with great people. We'll definitely be coming back for more.

Metromike

Feb 19, 2015

We were turning in our lease and came on Sunday when the place was closed. Pat from service was there and offered to answer any questions. Liked him so came back, Sammi was wonderful and liked that one of the options he offered was that we just buy out our Crosstour since we were over mileage. Wifey wanted a new car so happy wife happy life thanks to Mike finance manager we bought the accord hybrid. Vanessa the yoga sweetheart sealed the deal with her fabulous people skills. Best experience ever buying a car and because of my wife and 2 daughters I've had to many experiences to mention, while I keep driving my 2002 Tundra. Hahaha Thanks for asking.

Wendy G

Feb 19, 2015

After walking away from 2 accidents (where both of my poor Honds were totaled!) I knew I had to get another Honda!This was my 4th purchas of a Honda (this time a CRV)....and all 4 bought at Westbrook Honda. I have nothing but great praises about everyone there. All very kind & curtious! (I even got to enjoy some of their Sat pizza!)Great experience...

Charlene

Feb 19, 2015

This was my first visit to Westbrook Honda. I had always been told that I should avoid getting repairs at a dealership because of the high cost of getting genuine parts (I have a well-used car, so have never received scheduled maintenance). My experience could not have been further from that advice. I was directed to enter the garage immediately and met with a smile. The repair was done quickly and the complimentary service check was reassuring (I was told that my transmission fluid was fine after having been told that it needed to be changed by another mechanic), and the replacement battery was $45 less than the do-it-yourself battery I had planned to get! I will most definitely be taking my car to Westbrook Honda for all future maintenance and repairs!Thank you Westbrook Honda!

Paul l

Feb 17, 2015

Glen goes above and beyond to make my service experience stress free, he is the reason why I go to Westbrook Honda for my serive needs

PhilG61

Feb 16, 2015

I walked in Thursday morning to buy a new car to replace one that was recently totaled in an accident. I knew I would probably have to wait at least a few days to take delivery. I was offered a loaner to use during the wait. Shortly after returning home, I received a call from Sammy; the car would be ready at 5:00 PM that same day! To Sammy, and Vanessa, who guided me through the mountain of paperwork, and to the entire outstanding Westbrook Honda team, thank you for making me feel like one of your family.

michael f rollo

Feb 11, 2015

sean was our salesman and he was not pushy as most car salesmen are which we appreciated. he answered all our questions and let us make the chose what to buy. our next car we will go back and if still there will do business with him.

David Fields

Feb 4, 2015

Buying a used car for most people can be a somewhat traumatic affair because of all the unknown factors (and in my case the significant amount of money) involved. I had an excellent experience at Westbrook Honda. I have bought cars from other Honda dealers as well as Chevrolet and Citroen dealers and I can say that Westbrook Honda rates at the top. The price for the car was exceptionally low but mostly explained by the high mileage (95,000 miles)on it.. In 1992 I bought a used 1987 Honda Accord LX with 83,000 miles and drove it to 250,000 miles with no significant problems. In 2002 I then bought a used 1997 Honda Accord LX with 85,000 miles on it and drove it to 222,000 miles with no significant problems. This is why I am a loyal Honda person! I anticipate that the 2011 Honda CR V EX will perform with a similar experience to my previous Honda. Since I only drive about 10,000 miles a year and am 88 years old, this car should be my last. My purchasing experience with Henry and David at Westbrook was excellent. The needed paper work to close the sale seemed overwhelming! It took about 3 hours but everything went smoothly. (transferred marker plates,new temporary title, insurance carrier notification and new insurance card,,etc)

Darrell

Feb 3, 2015

This is the third new vehicle purchased from this dealership and from the SAME salesperson, Sammy. All three experiences were absolutely positive. It's quite nice to be able to develop a relationship with a salesperson who knows who you are and does not consider you just a mark.

Natalie

Feb 2, 2015

I was very happy with my service on Saturday, January 31, 2015. My service was completed in the time expected, all the steps explained to me, the staff pleasant, and the waiting area was comfortable.

Pat and Lynn

Jan 28, 2015

We wanted to make sure Henry was recognized for his outstanding customer service. He worked with us in December and January to arrange the purchase of our Honda Odyssey, and he was extremely helpful with all of our requests.Last Saturday, when we picked up the new minivan, he went the extra mile to make sure everything was ready. He then spent a lot of time with us in the new minivan going over every feature and function, saving us lots of time. He was fantastic - he set up our phones, explained how everything worked, and made the whole experience great. Thanks again!

Sam

Jan 28, 2015

Purchased a used car recently. Chuck was excellent and made the experience wonderful. The whole team from the Sales manager to the General manager were helpful and readily available. I definitely recommend this dealership.

Dbrooks

Jan 24, 2015

John and Zhane helped me a lot. I appreciate them very much. They are always willing to answer my questions and concerns. They are great workers. Everyone I have worked with there have provided me world class customer service.

Doug k

Jan 24, 2015

The service dept was amazing and very helpful.zane was a great service repWill def go back and def recommend

fek

Jan 22, 2015

Zane in the service department was professional and explained in detail the areas which needed to be addressed in my vehicle. It was a pleasure to have my automobile serviced at Westbrook Honda.

David

Jan 18, 2015

Bought a used civic for my 16 yr old. Staff was courteous and friendly. No high pressure sales. My young sales person was veey professional. These guys made my buying experience a pleasure and believe me I am not a big fan of car salesman!

Gene

Jan 17, 2015

Very pleased with my service experience. I would recommend Westbrook Honda for service.

Roger Nadeau

Jan 3, 2015

They cooperated completely as I bought my wife the car as a surprise for Christmas. It required additional effort on their part.

Suzanne Millspaugh

Dec 31, 2014

Wonderful, neat, up-to-date facility. The service manager was very friendly, explained the repair, and kept me informed of the repair progress. Comfortable waiting area with TV, magazines and free coffee!

karl2011

Dec 20, 2014

got right in.. did multipoint inspection...explained it.....did service and talked to me about things that were found in inspection and reccomendations for repair.....got repairs done and a complimentary car wash....

Bonaventura (Bill) Gargano

Dec 18, 2014

I've been buying Hondas from Jon since the late 70s in Watertown.....does that say something about my satisfaction. I have a Pilot that I purchased and lease my second car, my daughter have a van, my brother-in-law has. Piolet, several of my friends are also Jon's happy customers.

Anon

Dec 17, 2014

Timely service, did not have to wait long...Glen the service manager was simply wonderful

Richard Altieri

Dec 2, 2014

I wanted a CRV. They had the car I wanted and met my price. SOLD

Jan

Nov 29, 2014

I am very pleased with the service. Hats off to Forrest Cobb. He addressed all my concerns including leaving my car in the garage as I requested. Never having owned a Honda beforeThe customer service is great. Thank youJanice Paduano

Robin

Nov 18, 2014

I am a repeat customer. Wouldn't think of purchasing a honda anywhere else.

mike.meredith.965

Nov 14, 2014

A very positive experience with Westbrook Honda and our sales rep Henry. The car we purchased was in excellent shape and had low mileage. The price was right and Henry took the time to get our paperwork processed and answer our questions. We were able to take the car for a test drive by ourselves and that's a plus. We were able to take the car the same day and my girlfriend loves driving it. I've been in 4 Honda dealerships in CT and they are all excellent people to deal with but Westbrook Honda is the place to go.

Trudy

Nov 11, 2014

We bought the car in 2008. So when I say the service is the best I am speaking for years. They serve coffee and there is a TV and comfortable Chairs in the waiting room and so are the bathrooms which you can find this anywhere else. The service is the best. Take the car in for anything and they check it for anything else they see. They don't trump up things to be fixed if not needed. The car is ready when they say it will be and they have loaner cars. Once we were not aware of a recall and they told us they will be checking for it and so the time was to be extended for the service because of that. We bring the car in when going away and have them go over it and check it out for anything. They said the fluid were getting dirty the last time and we said ok do it. They just tell you and leave it up to you to do it or not. The staff are all very pleasant. You can test drive a new car while you wait for yours. As a matter of fact you can test drive every car they have to offer without being bothered to buy a new one. They just like to keep you up to date with what the new one is like. Again it is up to you to decide to buy one or not. The sales men do not hound you and they answer any question for you on the new ones.

Kristin

Nov 8, 2014

Zane was extremely helpful with my first oil change/service.

Frank starchild

Oct 31, 2014

My expirenice at westbrook Honda was more than delightful. My service advisor Jason Hastey was such a pleasure to work with. He is so throughout and positive. He took care of myself and my vehicle with utmost respect and honor. I can't wait to expand next Honda visit.

Touring15

Oct 25, 2014

Nice, clean dealership. Plenty of options to pick from/buy. Bought 2 cars in 1 day. Excellent sales staff (Henry Stirbl). Got everthing promised and more! Dealership went out of their way to meet my request. Went and got one of my cars back from auction. Wow! Left Cardinal Honda for the better. Much better! Thank you

David and Mary Baldwin

Oct 24, 2014

We were treated in an excellent manner with expertise and efficiency. The personal were friendly and considerate.

Kim Thibeau

Oct 18, 2014

I have always been apprehensive about buying cars. My last experience, which was in 2003, was dreadful to say the least. However, Sean Bowen and the team at Westbrook Honda have changed all of that.Sean is a knowledgeable, amiable, polite, energetic salesperson who goes the extra mile for all of his customers. I wanted a specific color Honda Fit. he did not try to persuade or badger me into what was available; he took the time to find what I wanted. He also kept in contact with me to let me now how things were going in the search. Sean cared about making me happy in my car purchase, not simply making a sale for himself.I would recommend to anyone to buy a car from Sean and Westbrook Honda.

Robert Cumming

Oct 12, 2014

Quibble #1:: My radio stations had been changed, both AM and FM, so I had to pull out the book and get them back.Quibble #2 is with myself: I forgot to ask to have the windshield wiper replaced.There is a six-inch piece flying about when it rains.Thanks. Bobby is considerate and professional.

Pete Loss

Oct 10, 2014

I have been using Westbrook Honda since 1990, and have purchased 4 vehicles from them. They have always been professional, prompt, fair in pricing, and have provided excellent repair service. I will continue to be a customer.

Nancy Lirot

Oct 8, 2014

Terrific! Henry responded quickly every time I had a question. We tested out two Honda's. He wasn't pushy and gave us all the information to make the right choice for us. He is very personable and approachable.

carmella Lanphear

Oct 4, 2014

It was a process to get a loan but thank you chuck parks and the financial manager for your hard work and getting me into my Honda crv I love it and would recommend you to any one

Susan smey

Oct 3, 2014

I was happy with the service and getting a loaner car to take overnight. I drive an extra 30 30 miles to have my car serviced here as we have a local Honda dealer just 10 minutes frofrom my residence .

Peter Concelmo

Oct 1, 2014

Well worth the drive to Westbrook and dealing with professional sales staff. Overall a positive experience.

CookieG

Sep 5, 2014

Leonardo was very professional. He worked very hard to please myself and my husband. I would recommend friends and family to visit your dealership. Thank you!

David Galligan

Sep 4, 2014

Initial diagnosis very satisfactory; must wait and see if any refrigerant leaks.

Danny B

Sep 4, 2014

From start to finish the entire process was great. Very satisfied with every aspect of the buy.

Debra B Finn

Sep 2, 2014

We just purchased our third CRV.....this one at Westbrook Honda. We researched and shopped around for the best deal on our 2014 CRV. Westbrook matched our lowest price, as well as negotiated options. The sales staff at Westbrook was knowledgeable and friendly. We love our new CRV and look forward to doing business with Westbrook Honda in the future! A special "Thank You" to Sammy, who made sure we understood our new "Navi" system, and made our purchasing experience as easy as possible. Check out Westbrook Honda if you are looking for a new or used car!

william nicholls

Aug 31, 2014

glen was very helpful and all that was promised was delivered

David Green

Aug 31, 2014

Henry S. Took it upon himself to continue to pursue me after I decided to buy a Honda from another dealer with a down payment. He actually assured that my experience would be better then Branfons along with a deal I could not pass up. I basically trusted Henry as he trusted me. Thank you Henry for your service. Regards,David

Robert Capone

Aug 31, 2014

Was a great experience. Staff was fantastic

Nancy

Aug 29, 2014

I bought my car here and it was a painless experience. Only had an oil change this time. They were very attentive. I only wish there was cream for the coffee.

Christine Gustafson

Aug 24, 2014

Used express service for an oil change. Greeted promptly and service was very prompt.

Ellie

Aug 23, 2014

Visiting from out of state when AC went. Since our daughter takes her Honda to you and you are close by, we went to you and got terrific same day service and it was under an extended warranty so cost us nothing.

Jennifer

Aug 21, 2014

Keep up the great work

Marie Olson

Aug 16, 2014

Westbrook Honda is always very helpful.

Satisfied senior

Aug 14, 2014

I was totally satisfied with my service at Westbrook Honda

Joanna shepard

Aug 13, 2014

John was very helpful and has alot of knowledge. We had a very good experience.

Ned

Aug 12, 2014

Great Salesman-- Sammy is the BEST! Chas did good job on the details, too !

Jeanne & Robert

Aug 10, 2014

From the sales rep to the service tech to the business manager ---- all of whom were most friendly, highly knowledgeable and extremely professional & efficient ---- it was a very enjoyable new Accord buying experience. Dont consider purchasing a new (or used Honda) without checking with Westbrook Honda!

Rick Fraser

Aug 9, 2014

Honda is a great improvement over my many years as a Ford owner.

Natalie Kucharski

Aug 8, 2014

I was late but they didn't act put out. They were welcoming. There is a comfortable waiting room. The servicing took the time indicated. They reviewed everything that was done. The people seem to enjoy their work. It was a good value.

CBradley

Aug 7, 2014

The Service Staff is always courteous and prompt. I have never had a problem with the work or the waiting time. I would never take my car to any other dealer.

Anita Matos

Aug 7, 2014

This dealer is a member of the BJ's auto buying program. The vehicle price offered was competitive for a new Honda Pilot Touring model, year 2014. I knew what I wanted up front. Henry Stirbl went out of his way to make the buying process easy and made himself available on his own time to answer questions and to make sure I was satisfied. He handled the process professionally and when he noticed a damage on the vehicle we had originally chosen, he gave us a replacement vehicle of the same make and model up front. He provided good service.

Carol

Aug 6, 2014

Did not buy the car on this trip. Do not know the quality of the repair as I did not see it done. Was only the first oil change. I do wish there was a quiet room where one could read rather than sitting out all together with children, TV and folks chatting. If I ever have to wait a long time for a servicing it would be really pretty uncomfortable the way things are laid out there now.

Stephanie

Aug 5, 2014

I got a new car at a fair price and the whole process was made easy. The General Manager was wonderful... honest from start to finish!

Anthony Miconi

Aug 4, 2014

This is the third Honda we've gotten from Westbrook Honda and all our experiences have been positive. All the the sales staff have always been very accommodating and I plan on doing business with them in the future......

Teri B.

Aug 3, 2014

Thank you again Westbrook Honda for friendly, efficient, courteous service for my 2013 Honda Civic. I commend all your employees for their friendliness and competency. Here service with a smile is genuine.Teri Banas

Steven Wisensale

Aug 2, 2014

Henry Stirbl was very professional and easy to work with. Two things bothered us but neither is related to Henry's sales practices.One, going into the finance office after the sale was made and while our car was being preppred, we just wanted to sign our papers and move on. Instead, we found ourselves being subjected to a sales pitch that urged us to pay even more money by extending our warranty. We rejected this outright. We just bought a brand new car and suddenly we were to be concerned about is reliability and to focus on repairs? We did give in to this sales pitch in the past at another dealership, forked over $1,000 and have regretted it ever since. Thus, we were not about to do it again and made that clear at the outset.Frankly, this approach by Honda is a turn-off and a spoiler.And two, not a major problem but we were inconveienced a little bit because we had to return to the dealership two days later because someone forgot to have us initial something on a form.

Kerry uoung

Aug 1, 2014

Great service thanks bob

yu zhongwen

Aug 1, 2014

They did a very good job,sean bowen did a good job

Louis M. Federici

Aug 1, 2014

I always bring my car back to the dealership, Westbrook Honda for service. The staff are helpful and efficient. The waiting area is comfortable and on those occasions when more elaborate work is needed, a loaner car is cheerfully provided. To top it all off, they wash my car before returning it.I recommend Westbrook Honda for to buy a car and certainly for service.

Gennaro Vaccino

Jul 30, 2014

Overall I am very satisfied with my experience at Westbrook Honda.

Honda owner in CT

Jul 30, 2014

I had an excellent overall experience with Westbrook Honda. I visited the dealership initially only because they had available to test drive a car similar to what I wanted to buy. Ultimately I ended up buying here because they provided a good price (including through internet pricing) and more importantly because they made some extra effort to find the exact car that I wanted and were diligent in following up throughout the process. I had a very disappointing experience at another dealership. Westbrook's customer service and attitude were worth recommending to others.

Richard Furanna

Jul 30, 2014

Received excellent support and response from Sean Bowen(sales) and Chas(finance) during our transaction. Comfortable facility and kudos to the service dept(Bobby) for recent brake work done on our other CRV.

RJH

Jul 29, 2014

ALWAYS PLEASED WITH THE SERVICE AND LOANER CAR AVAILABITY.

Donna Nettleton

Jul 29, 2014

I have been going to Westbrook Honda since 2007. I rate them as a #1 dealer in my area. I purchased my car in Georgia but have always had the service done here. I am always satisfied with the customer service and work that they do.

Karina

Jul 28, 2014

The technician was very efficient and service was good also

Michael

Jul 28, 2014

I was really impressed by the facilities, the customer service and the work done to my car.

Diane J Pertesis

Jul 27, 2014

Everyone was extremely courteous and well informed. The wait time was on the mark also.

?

Jul 26, 2014

I did not see the service being done .From initial contact with drive in to service reception., suggest live video of service being done including reception and service record to customer?. New Concept on customer focus !!cc. Honda Co.op Ct. Relations

Darren

Jul 25, 2014

Great service, Thanks

accord

Jul 24, 2014

Very quick service, no long wait.

nicholas aiello

Jul 18, 2014

all ways the best service

Paul McCormick Sr

Jul 17, 2014

When I entered your car show room, I was greeted by Sales Consultant Sean Bowen. Mr Bowenwas friendly, informative and professional. To my satisfaction he answered all my questions. Mr. Bowen made my experience at Westbrook Honda very enjoyable. I'm very happy with my Honda CRV purchase and I will recommend Westbrook Honda to family and friends.

Linda Hannan

Jul 14, 2014

It is alway a good experience getting my 2006 honda serviced.

Dave

Jul 13, 2014

Oil change and tire rotation.

Sandy

Jul 12, 2014

Zane was so great to deal with and always gives me an accurate explanation ofmy multi-point inspection! Thanks Zane!

John

Jul 12, 2014

I cannot say enough about the service department. I have always received the best service.

mary nyman

Jul 10, 2014

Service on July 8th was excellent everyone I dealt with very polite a terrific experience no wonder your service dept. has such a high rating!

Gary

Jul 9, 2014

This is the standard by which other dealerships should be measured !!! Bravo

Jeff

Jul 9, 2014

Great work from start to finish. This stop was just an oil change. Felt welcome, and job was completed in a timely fashion.

Chisholm Chandler

Jul 9, 2014

Henry Stribyl was exceptional.

James Kenney

Jul 9, 2014

Glen is always very courteous and he explains everything in detail. A pleasure to deal with.

Patricia

Jul 7, 2014

very quick, very friendly and complementary carwash!

Shawn

Jul 5, 2014

Westbrook is always a good experience. They go above and beyond and take care of things you don't even expect without worrying about cost. They are excellent at their job and always super friendly.

B. Sarnacki

Jul 5, 2014

Excellent service, informative and friendly

Wendy Stevens

Jul 3, 2014

My husband and I had a very, very wonderful experience at Honda of Westbrook. They are very courteous and polite. We would recommend then to everyone looking for a Honda. The showroom was very clean, the waiting area for repairs or service was very clean and the people in the service department were very helpful.

T. Touri

Jul 2, 2014

Excellent car buying experience! My second purchase from Westbrook Honda and awesome service each time!

Tracey Centola

Jun 30, 2014

Always great service

Robert E. Bishop

Jun 29, 2014

I drive for 45 minutes for service at Westbrook Honda where I purchased my car. I have a Honda 8 minutes from my house but I enjoy the service I receive at Westbrook Honda. This was my 4th Honda that I purchased there, so I guess you can say that I am a satisfied customer.

Margaret Tobelman

Jun 28, 2014

great experience purchasing a used car for my son.

Richard Murphy

Jun 28, 2014

Westbook honda exceeds my expectations every time i get my car serviced there.

Manny

Jun 27, 2014

Quick & Fast hit on major items. Picking up the car took longer than necessary did not enjoy pitch regarding extended warranties

Robert Prist

Jun 25, 2014

I had a very good experience at Westbrook Honda, and the salesman Henry Stirbl was very easy to deal with.

Peter

Jun 25, 2014

Scott was a very good sales person you are lucky to have him .

Roger Cole, Satisfied Customer

Jun 25, 2014

I purchased my 2007 Civic Hybrid at Westbrook Honda and have always been completely satisfied by their service and courtesy. Whenever any service has required an extended time, a courtesy car has been given that I may not be inconvenienced. Presently my Honda has over 110,000 miles on it and I expect to drive it another 100,000.

Cecilia zee

Jun 24, 2014

The wait time was a bit long. The work was completed but it took a long time for the service man to talk to me. He was personable and informative.

12string

Jun 23, 2014

I was particularly impressed by the salesperson that I dealt with, Scott Knowlton. He took the time to show us the cars we were interested in and explained the all of the controls in great detail.

Yale man

Jun 22, 2014

The salesman who talked to me was very pushy. He used all kinds of tricks (including lying) to get me there and tried to make a deal. I could not imagine a man lying without being ashamed. I would not do any business with such a man. Ended up buying a car elsewhere.

Michael

Jun 18, 2014

Called ahead for an appointment to look at car, sales rep had car parked out front waiting for me to look over and test drive. No other dealer I visited took the time to do this. Quote for car was best price among the three dealers I contacted. Purchase process was fast and simple.

Chris

Jun 16, 2014

I was told it would take about an hour for an oil change and tire rotation. When I commented that it would be cutting it close, as I needed to be to work, I was pleasantly surprised when only 30 minutes later I was told my car was ready. The gentleman stated with a smile, that he had gone right out and told them I was in a bit of a hurry. It was a very nice experience!

Marilou Griswold

Jun 15, 2014

I went for a free oil change and tire balance and was told there was a vehicle re-call for the fuel pump which would take about 1 1/2 hours. I was told I could schedule an appointment or take a loaner care overnight. How convenient!I was given a loaner car of a shiny red Honda Accord hatchback and picked my car up the next day. It is clear Westbrook Honda employees want to ensure that their customers have a good experience.

Raymond E Wisneski

Jun 15, 2014

Friendly , great service

Bob

Jun 12, 2014

The service was performed promptly, and completed sooner than expected. The staff was pleasant and helpful. A no-stress event!

Karen McGuire

Jun 9, 2014

The Internet-based sale was easy and smooth. There was no sales pressure.

Dave Scroggins

Jun 8, 2014

Before purchasing a 2014 CRV at Westbrook Honda, we looked at quite a few other brands of cars and dealerships. Sammy our salesman at Westbrook Honda is very knowledgeable about the product he sells and his style of selling is one that makes the buyer comfortable and at ease. There was no hard sell or pressure. Sammy let the product sell itself while he showed us the benefits of the CRV. He brings honesty and integrity to a profession that gets a bad rap most times. We have not done and service work at Westbrook Honda as of yet, but if the service department is anything like the sales department, it should prove to be a good experience.DaveGuilford CT

Lorelei Mitchell

Jun 8, 2014

It is always a pleasure to bring my CRV to Westbrook Honda for repair. The facilities are clean and comfortable. There is a place to sit and read. And the shuttles to the outlets are great, too.

Ralph

Jun 6, 2014

Glenn is very personable and explains everything very well.

Denise R

Jun 3, 2014

They will try to push you into a deal at all costs. Internet Manager is rude and will try too get you to sign in the dotted line without all the facts, I had heard bad things about the sales department in this place, they all ended being true. I am only happy I pulled my daughter out of this mistake before it happened.

Traci

Jun 2, 2014

Very friendly check in staff, relatively quick service.Would like to see an outdoor waiting area at this site in the future.

Rose

Jun 2, 2014

I bought my car in 4 times because the tire pressure light kept coming on.At the last visit they hooked it up directly with Honda somehow and changeda sensor in one of the wheels, and so far the light hasn't come back on. Nowthe car "lurched" when I applied my brakes at a stop sign. Three times actuallyin the same day. While the computer keeps saying there is nothing wrong,they are still pursuing what caused the problem. They did not give the car backand say that nothing is wrong, it won't happen again, or bring it in if it happensagain. I am driving a loaner until they say they found something and it isfixed. A regional service manager is due to come in and check the car out. It's nice to know that they are working on a solution and in the mean time Ihave something safe to drive.

Joseph Gentile

Jun 1, 2014

Good experience My sales person's name was Sammy and he was excellent. I would buy another car from him.Thank you,Joe Gentile

Kim Esposito

May 27, 2014

Great Service. Not pushy. Great loaner car. Easy.

Pam

May 26, 2014

Always friendly I live a few miles from Brandon but choose you guys instead!! That should say it all!

Steve Wisensale

May 23, 2014

Hello -It took me two trips for you guys to get it right. This is the 2nd time within the last 3 or 4 months I have had to return after having service done on my car.Previously, I had to return two times within a week after a repair job was done.Glenn O"Connor has done a wonderful job each time dealing wth problems that were not of his making. The latest epidsode concerned an oil change, tire rotation, and a new brake job that, in total cost me $823. . When I saw that the "oil life" was 50% a few hours after the maintenance had been done I grew suspicious and wondered if the oil change had actually taken place - since the "oil life" reading was at 50% when I brought my car in for service. . I then checked my tires and because the one on the back left had a distinct marking on it, I could tell that the tires were not rotated. I called Glenn and brought in my car within an hour of the phone call.Glenn O'Connor permitted us to observe the oil change, tire rotation and then showed us the new brake job that was done. We appeciated having that opportunity.Anyway, I have requested that the mechanic who worked on my car not be assigned my car in the future. It is very frustrating and annoying to have to return to the dealership when the job you thought was done and for which you paid a lot of money was not completed fully.For what it's worth, I normally give 5 stars with all of these ratings but not this time!Thank you,Steve Wisensale

Marianne

May 20, 2014

2008 Accord with 143K miles. The service team is great!

Ralph Bates

May 19, 2014

I like the prompt response when I drive up and request the routine oil change, etc. service - no hassles. I like the amenities (coffee and waiting areas) also.The staff is always friendly & courteous. Our original salesman (Sammy) always says Hi, whenever I bring the car in for service. This last service was a short one - just oil change, lube, etc. and I was in and out as predicted, but the next day I noticed that the "Needs Maintenance" code had not been re-set. I learned that was easy to do - takes about one minute - but it got skipped on the tech's check-list. It was not an issue in any way for me, because I checked and the actual oil level was full and new looking, so I knew it was just a code re-set item.Over-all, we are very happy with our Honda and with Westbrook Honda's care and service. keep up the good work.

james guercia

May 19, 2014

excellent, ten minutes and done.!

david Baldwin

May 18, 2014

Bobby Ericksen was very attentive to our needs and delivered the service we needed with great efficiency and in a friendly manner. Bobby should be cloned!!

anonymous

May 17, 2014

The staff at Westbrook Honda made the process of getting my Fit repaired through American Honda so easy. Unfortunately my work schedule was crazy and my husband had to do most of the drop off and pick up of my car as well as the loaner while my car was being fixed, however Westbrook Honda were willing to work with him and make sure they could meet his schedule. I now don't have a leak through the welding in the back of my car!!

Bonnie Farnham

May 17, 2014

We have nothing but excellent service from Westbrook Honda sincepurchasing our Odyssey van when the twins were born in 2010.We continue to use the service department because the repairs are always well done and everyone is so friendly.

Trudy

May 15, 2014

Westbrook Honda pampers the owners as well as the cars. They always inform you first of the repairs and are very honest. The work is done timely and you are offered a shuttle to the mall so the time flies by. They even wash the car each time you go. We don't have to worry about recalls on the car because they list them and tell us. Don't have to worry about what needs to be fixed although they always asked us if we have any concerns and they list our concerns.. Otherwise they find them and they call you first to let you know and get permission from you first. They are the best,

James Considine

May 15, 2014

Very happy with service.

M. Sevilla

May 15, 2014

Fully satisfied of Westbrook Honda on the 60,000 miles service done on our car.

GJD

May 15, 2014

Bobby, your Repair Service rep, did a very good job of explaining the various items and answering questions. Pricey but good service. One of the items took a little longer than estimated but I would rather have it done right than rushed. My wife uses a wheelchair and all of your staff were very helpful. Thank you

Ulpiano Rentas

May 15, 2014

I very satisfied whit the sales team. They are the best.

Gary Granata

May 15, 2014

Great service, less than a hour & my car was ready, plus a car wash! Nice surprise.

Jean Nye

May 15, 2014

This was my first time taking my car for an oil change at this facility. Pleased with the promptness of the appointment and also with the service. Finished in a timely manner and went over the service sheet and made recommendations for other services but were not pushy about getting them done right then and by them.

Peter Loss

May 14, 2014

I have been a customer of Westbrook Honda for 24 years. Their service and sales staff are excellent. Prompt, courteous, no pressure, fair price, good service. I will continue to buy and service my vehicles there.

Phyllis

May 14, 2014

The service I received was exceptional. I was extremely impressed with the courtesy and attention to my plight that the service department showed when I came in after an indicator light showed up on my dashboard while I was driving indicating that I had a problem that needed immediate attention. When the service person who greeted me learned that I had to hurry home to my seriously ill husband, he quickly diagnosed the problem, gave me the estimate for the work needed to fix it, made arrangements for me to be driven home, and offered to see that I might have access to transportation if I should need it while my car was being serviced. When the needed repairs were completed my car was returned to my home washed and vacuumed.

deb girard

May 14, 2014

everything was great

Rob Davey

May 14, 2014

I was treated with consideration and respect, even though I just pulled into the dealership without and appointment. My car was seen right away, and the repair was explained to me.

George Aghajanian

May 14, 2014

We have been doing business with this dealership since 1985. During this time we have purchased five cars and have always used their service department for routine maintenance. We have been satisfied and have recommended them to others.

J.B. rutan

May 14, 2014

Your service has always been wonderful. I have been a customer for about twenty years and youhave been reliable, fair, and have kept my car in great condition. I listen to and trust Zane to dojust whatever is needed. He is a great asset to this dealership,

apage147

May 6, 2014

I expected this experience with Westbrook Honda to be flawless since I purchased 2 brand new vehicles from them in the past. It was anything but. We were up front with the salesman and gave him a price range and the expectations we were looking for. We were ready to purchase a car that Saturday, on the spot. We were shown a car $3000 above our price range and told that there was only about $1,000 wiggle room in the price. When asked why he bothered showing us that vehicle, we were told that's what his sales manager said to show us. According to him, there was nothing else available on the lot. Other than getting our first and last names, there was no collection of our contact info, etc. to follow up or to let us know if something came into the dealership. There was no discussion on the option of leasing a new Civic to get us in our price range. We left the dealership without purchasing a vehicle and it didn't seem to bother this salesman at all even after he told us "times were slow" at Westbrook Honda. I would strongly suggest doing your research on line first as there is another Honda dealership on the Connecticut shoreline that was more than happy to sell us a 2012 Honda Civic on the spot that Saturday. That Monday, I followed up with the General Manager and although he was extremely apologetic, it was a little too late. I will no longer purchase my vehicles from Westbrook Honda. Nor will I continue to use their service department for my 2006 Civic, which was purchased there brand new.

gsklaver

Apr 7, 2014

I am an attorney who frequently represents consumers who have been taken advantage of by car dealers so I am familiar with the difference between a good car dealership / salesperson and a bad one. Based upon my recent experience purchasing a used Volvo S80 from Westbrook Honda and Henry Stirbl, I can highly recommend both the car dealership and Henry in particular. I was treated honestly and fairly by a knowledgeable, helpful staff. The car buying process, which many of us dread (and for good reason) was enjoyable. I love my new (used) car and Westbrook Honda gave me a great deal.

DMFL

Mar 29, 2014

My fiancee recently brought her vehicle in to be serviced, and we were fortunate to have had John walk us through the process. He was patient and understanding of both our needs as well as our budget. Any time we need to have our vehicles serviced we will make sure to go directly to him, as he made our experience a painless process. He has a wealth of knowledge in all things Honda and was able to pinpoint exactly what was wrong with our vehicle in a timely manner. He is an asset to this company.

lee Smash

Feb 2, 2014

Had an excellent service experience at Westbrook Honda. Only place I trust to take my Honda! John is service was great! Very knowledgable... Made my visit outstanding!

Southshoreguy

Feb 2, 2014

I recently brought my 2006 civic in for service. John in service was extremely knowledgable, friendly and honest! Something you don't find much in dealerships. I highly recommend dealing with John for all your service needs if you want an excellent experience!

bearbaer

Jan 16, 2014

Three years ago I was trying to decide how to replace my 14 year old Civic. Sammy Amer pleasantly greeted me at the door, asking if he could be of assistance. I said I was "just looking today" and he said "Ok. Let me know if you have questions". No pushiness. I felt immediately comfortable with his respectful and professional manner. When it came time for my questions, Sammy proved to be very knowledgeable about all the features of the car which I was considering. It was clear he'd listened carefully to the features I was most looking for, and intuitively guessed at some I hadn't even thought about. He explained about all the new safety features. I leased that car and have been very satisfied with it for the 3 years. Naturally I returned to Westbrook Honda first this week to begin to make my decision about what to drive next. Don Shepard was very patient in explaining the in and outs of all my options, but deferred to Sammy when he learned that I wished to speak with him again. I did lease a new Civic today. I confessed to being intimidated by all the new technology. Sammy showed me how to do everything step by step so I felt at home in this new vehicle before I drove it off the lot. Everyone at this dealership is friendly and eager to assist. I highly recommend this dealership! And do ask for Sammy!

ScotRyan

Dec 31, 2013

After making repeated visits for multiple electrical problems at Honda of Westbrook there is no resolution in sight. I purchased my truck through Honda of Watertown which is owned by Lorensen(same ownership). My 2011 Ridgeline RTL continues to have electrical issues that the dealership cannot fix. There are at least three separate issues that I had to go back up to 4 times each for. Currently they have my truck as my warranty is about to expire. As a parent with 2 children with special needs I found it difficult to repeatedly leave my kids with family for each attempt to resolve on going problems. I have made more than 10 visits in over 2 years beside oil changes. A car with repeated electrical problems does not fix itself and they can't fix it. I will be using an attorney to seek satisfaction. There answer is to focus on the current problem. The problems are all electrical in nature except for the AC that broke after 4000 miles. My feeling is Honda North America or the dealership should authorize an extended warranty as these problems will persist. This is my second Ridgeline, a pure Lemon with no recourse. I asked to be CC'd in emails to the district service rep and Honda of Westbrook stated that wasn't their policy and declined. They also added they had nothing to hide. In good faith I can't sell this car to anyone knowing it's issues. I'd like to know how they are going to resolve the situation. To date I have no answer. Buyer Beware if you get a LEMON they won't help you. I will be seeking the Lemon law as most issues occurred before 2 years/ 24,00 miles. They will be hearing from my lawyer.

lauramitch485

Dec 31, 2013

I went to Westbrook Honda to purchased my first car. I chose a Honda Civic because of its stability and dependability. As it was my first car, to say I was nervous was an understatement! From the moment I walked into the Westbrook store, I did not feel like I was in a car dealership. There was no pressure at all and the entire staff was so friendly and approachable. Sammy helped me find the perfect car for me and was incredibly thorough in showing me how it works and what is required for upkeep to make the car last in great condition. The financing was so accommodating to my situation (I am a student) and we found a payment plan that works well for me. I would recommend Westbrook Honda to anyone. Friendly service as well as a great knowledge of their inventory and what will work best for each individual customer- can't say enough about them!

petege

Dec 23, 2013

Excellent saleman. Located the car I want in short order. Friendly guy. Honest sales process. Very thorough and the car was read for pickup as promised.

hondaavid

Dec 14, 2013

I purchased a "Model '13 Civic" last April 2013.To be fair I snugged a good deal from $27k went to $22k.The problem came in w/ the "Remote Starter" issue.I made it clear that I want it included in the deal (surprised they agreed to my terms).I was so happy and felt so smart/savvy buyer since I got the huge discount w/ the remote starter (since they said it costs about $800)!Well,what they installed in the Civic was not a "Honda" brand , it was "Prestige" brand!So then,I started calling them & demanded them to replace it w/ a "Honda" brand,surprisingly they all including Sales Rep to Mngr,GM coming back at me, saying I didn't reiterate that I wanted the"HONDA" brand.Wow, what a statement! I went to "HONDA" not in AUTOZONE, I assumed since Im in"Honda Dealership" that's the only brand they have!Besides,per manufacture disclosure,once you installed other than Honda brand" in the car the manufacture warranty will be canceled.My complaints,did not get me nowhere,Sales Agent were mad at me because of giving him a negative review (he's been helpful though).He claimed of not having knowledge at all on the remote starter issue, plus, he reiterates that "I got a bargain price".Their GM keeps saying on the phone "Did you say that you wanted "HONDA" brand on the negotiation"What a total Joke. Point is, I offered them a price I want to pay w/ the remote starter,if they were'nt happy at that price, they shouldn't had agreed to my terms) Its not a valid reasoning of pointing out over and over again "You got a good deal, dealer barely made any profit from your purchase etc.By the way, they have installed Prestige brand,when I looked it up the internet it was only $49.99I pointed it out to the manager,he said but the labor is $300+,still it fell short to the $800 they pointed out on me on negotiation.I felt Betrayed,Fooled and Scammed.I went to Honda Courtney MIlford & Honda Ryan Curtiss Shelton; just to ask if they offer any other remote starter other than "HONDA"To my surprise, they only strictly sell "HONDA" brand on their dealership.I Truly hope no one else will experience what I went through with this.When you purchase there, inch by inch,metric by metric,you have to be precise.Their Showroom is Fancy,but don't be fooled!By the way I purchased a Honda Pilot on Aug at Honda Curtiss Ryan at Shelton, I got remote starter "HONDA" brand, w/c I don't have to exhaust myself of pointing it out.

ggallarotti

Dec 13, 2013

I have now bought or leased two cars from Sammy and Honda, and have been very satisfied with the service and deals I got. I strongly recommend them to anyone who wants a dependable and affordable car.

billhaydon

Nov 18, 2013

I bought a new car with Sammy, this is teh 3rd time I have bought a car with this dealer, we have had Hondas for over 10 years, Sammy is great, i reccomend him highly, definitely the best salesperson around.

pupsqueak

Nov 14, 2013

Both Sammy Amer and Fred Royce exhibited professionalism and were willing to explain all of the issues regarding the lease of my new Honda. They were extremely courteous and helpful.

rocksnob

Oct 5, 2013

Sammy, worked very hard -- as a negotiator between us and Fred -- to come up with a deal that was acceptable to us. Once the sale was made, he stayed involved to make sure all went smoothly, and took more than a little time to explain all the features of this car when we took ownership. He was always pleasant, courteous, and very well informed.

cheshire

Sep 23, 2013

Don Shepard was a pleasure to work with. He is a very pleasant and courteous young man and he answered all of our questions. He listened to us and did not try to sell us anything beyond what we were interested in. We did not feel any pressure (as you do at most dealerships).Marianne and Bill Eagleson

Mike

Sep 10, 2013

Outstanding Dealership!!! I purchased two new Hondas one in 2011 and the other in 2013 and I am going to buy my third Honda at westbrook Honda before I die!!!

dyankee12

Sep 6, 2013

Had a great experience, Fred was a man of his word, felt really good walking out of dealer with my new Honda, great team at Westbrook Honda, Thanks for everything

garden5

Sep 5, 2013

Working with Sean was an exceptionally good experience. He returned all calls and initiated them when a problem on the expected date and availability of the car became an issue. He never tried to persuade me towards another car nor did he hide any of the problems as they arose. In the end, I was able to get the car and color I wanted and he was able to help bring about a solution that improved the car deal as a whole. He is young, aggressive but not overbearing in his approach. He answers all questions and makes sure you have all documentation needed to drive from the dealership and know that the deal is finalized. He will also be there when and if you need help.

SSekula

Aug 29, 2013

I will start by stating that I would rather have a root canal than have to deal with a car dealer. My experiences over the years, including my first experience with Westbrook Honda back in 1997, had left me with this feeling. So when it came time to purchase a new car for my wife, I fully prepared for battle. I visited various dealers, read reviews, checked the bluebook, etc. While looking at vehicles at Westbrook Honda, sure enough, a salesman (Sammy Sayed Amer) approached and offered his help. We said we were just looking and he said, Okay, and left us alone. Really? No Pressure Tactic? We did find one car that we were interested in so we talked to Sammy, got his card, and left. The following day, we called Sammy, gave him the stock number of the vehicle, and arranged a test drive. I did tell Sammy that I was not going to argue/barter. That if we decided to purchase the car, I wanted to be given one TOTAL final price (including all fees & taxes) and I would either say Yes or I would leave. The test drive was very good with a route that Sammy uses that lets you put the car through twists & turns, various types of parking, etc., to give you a great feel of the car. His knowledge of the vehicle was more in-depth than any of the literature that was available from Honda. He just about covered every item included and even fully explained each and every safety feature of the car.So the last item was the price. We did a trade-in. Sammy came back with the final price and I already had decided what I wanted for the trade-in and what my total price would be, which I felt would be more than fair to both myself and the dealer. And Sammy came back just under what would have been my maximum. We closed the deal and she drove the car home that day.I am sure that the other salesmen at Westbrook are very good, but if you are going to Westbrook Honda, and if he is there, I would recommend you ask for Sammy. You will not leave disappointed.

JBCCT

Aug 28, 2013

My wife and I purchased a 2013 CR-V EX from Westbrook Honda on 8/22/2013. We drove close to an hour to get to the shop. We also purchased floor mat package, roof rails and crossbars, and a Simonize package.We made a deposit of $3000. That experience was fine. We went to pick up the vehicle next day as scheduled and waited for more than 20 minutes in the lobby area and no one even greeted us or said hello. Lots of people with Westbrook Honda name tags walked by. By then, we decided to leave. We called the dealership from our car in the parking lot and told them we wanted to cancel the deal and why. We did not feel that customer service was a very high priority and could not purchase a $30,000 vehicle from such a dealer. In the end, the dealership manager refused to refund our entire deposit because he said the roof rack was part of the car (although they installed it for us) and the cost for the Simonize. We left without a car and about $1700 poorer for the effort. We were very disappointed and when I called Honda, they told me I had to work it out with the dealer. As we already dealt with the dealer, that prospect does not seem to promising. And 5 days later, no refund at all has shown on my credit card bill.

DavidCarol123

Aug 24, 2013

Sammy was very helpful; he listened to all of our questions and concerns. He went out of his way to work with us explaining very carefully all the information we needed to know. We would highly recommend him to anyone who is looking for a Honda.

Chrishugo

Aug 19, 2013

It was a very pleasant experience, the whole processes was very strait forward. Sammy our sales person gave us just what we asked for, which will keep us coming back for years in the future. Thanks again!!

ctswimmer

Aug 19, 2013

I was treated with respect and my offer was treated seriously. We came to a final price without a lot of haggling. I would come here again to buy a car, and would recommend to friends and family.

lisa322

Aug 7, 2013

Sammy approached us with a no pressure attitude. I explained what I was looking for and what I expected. He came through big time without all the hassles one expects when shopping for a car. Everything was taken care of in one day and I left in my new vehicle even with add-ons! Thank you Sammy and Westbrook Honda. This was my first- but probably not my last purchase here.

edgl20t

Aug 5, 2013

My husband and I had no intention of buying a car that day. We were just browsing and had just begun our search. The Sales staff were VERY attentive to our needs and suggested several viable options. Sammy was extremely knowledgeable and did a great job of explaining the workings of the car we selected.We were at Westbrook Honda for several hours but the time did not seem to drag. Sammy was very personable and made us feel that we were important.

JeffreyStiller

Jul 12, 2013

I came to Westbrook Honda both to get my car repaired due to another dealer's negligence and to look at the new 2013 Accords they had in stock. The entire experience was great! John in the service department did an excellent job, and thanks to them, my car was completely fixed. I did not need to return to the dealership for them to fix something they missed, and the car is driving great. While waiting for my service to finish, I had arguably, the best test drive, I've had thus far in my "looking for a new car" search. I've visited several other dealerships (Hyundai, VW, Lexus, and Ford) but Patrick Sullivan at Westbrook Honda was by far, the best sales consultant yet. Even though it appeared that I had done my homework researching the new 2013 Accord, he still was thorough in explaining the different features, exterior and interior, and was pretty in depth about the safety features in the new 2013, and how impressive its crash ratings were. It was nice, because it was a salesman who wasn't just dismissing this as something I read on their website. I want a salesman to try and sell it to me, tell me why its so great, tell me why I should consider it--- and Patrick did that, but not in an overbearing way. The test drive was great, and it was leisurely, it wasn't a quick 5 min thing. Overall Patrick was very kind, very informative, and made it a great experience at Westbrook Honda. Based on how good their service department is (first in New England), and how convenient they make it for customers in regards to getting parts quickly, and the availability of different loaner cars, I will definitely buy my next Honda here.

Davidprusso

Jul 9, 2013

Our experience with Sammy was delightful. We will recommend Westbrook Honda to family and friends I'd any decide they are in the market for anew car.

rwardell

Jun 18, 2013

I was satasfied with the Salesman and the Dealership in providing the product that I was interested in. The Salesman answered all my questions and provided all the information I needed in a professional manner. It is more important that the product that I purchased lives up to it's reputation.

waynekobe

Jun 7, 2013

Don shepard was by far the best sales consultant that i have ever dealt with he applied absolutely no pressure to purchase just showed me the cars i was interested in and gave me a price. I was happy with the offer so i purchased a honda pilot from him and the westbrook honda staff.wayne kobe

jgon826

May 28, 2013

Good experience purchasing a vehicle. The staff was courteous and really helpful creating a near stress free car buying experience. Both Henry and Brian from the financing department provided outstanding customer service.

burnsieland3

May 15, 2013

My wife and I live in Westbrook but have bought our Honda's from other dealerships around the state as in the past we have not had very good experience at Westbrook Honda. It has been over 4 years since we returned to Westbrook Honda and this time the whole experience was different. Beginning to end the professionalism was apparent. Sammy Amer was fantastic to work with--he explained everything in detail and made my wife and I feel very comfortable and confident throughout the process. I will recommend my friends and colleagues to purchase their next car from Westbrook Honda. Thank you and we will be back. I am 54 years old and have been buying new cars throughout my life and I have never met a better salesman/associate than Sammy!!! Great work Honda Westbrook. Tom and Diana Burns

JoelandAbby

May 7, 2013

We walked into Westbrook Honda having done all of our homework: knowing what we wanted to buy, how much we wanted to pay, and what we needed to get for our trade-in. Sammy worked with us right from the outset of the process. He is knowledgeable, honest, and straightforward---exactly what any customer would hope to have from their car salesperson. Too often during this process, we walked into a dealership, gave them the information about what we needed, told "okay," and then were bait-and-switched or given the run-around. This was not AT ALL the case with Westbrook Honda, and especially with Sammy. I echo what other reviewers have said about him: he is a consummate professional. He worked hard to earn our business by getting us the best trade-in value for our car, and respected the lower price incentives we brought to the table (military discount, honda incentives, etc.). He did not over-call or pester us, and we never felt pressured or uncomfortable. We cannot thank Sammy enough for his hard work, personality, education about our new 2013 Civic EX-L, and dedication to a satisfying and comfortable car buying experience. We wholeheartedly recommend him and will absolutely ask for him by name next time we are in the market for a Honda. Thank you Sammy! Randy helped us sign our lives away. Our afternoon with him was also a clear, easy, fast experience with no hidden prices, fees, or any funny business. He did his job perfectly by informing us of the extended coverages we could purchase and finance along with our new car. Thank you to Randy, to Westbrook Honda, and especially to Sammy. We wish you a happy and productive spring/summer and will be seeing you again.Best,Joel and AbbyProud new owners of a 2013 Honda Civic.

kdefran

May 3, 2013

Sean was one of the best salespersons my husband and I have worked with. He attentively listened to our needs and wants in a car. Sean is an extremely knowledgeable young man that takes great pride in his job. He diligently went over the inside workings and outside of the car with us. Sean is a very like able person that will quickly become an asset to any employer. On another note which doesn't have to do with Sean, I cannot say the experience was perfect due to the fact that we waited 4 hours to complete the transaction and left for an hour for dinner on top of that. There was only one person processing the sales. But, I do have to say that the car was all set and ready to go when we picked it up and we really like the car a lot.

mariericcicollection

Apr 27, 2013

I recently upgraded my leased 2011 Honda CRV, to a 2013 model. I dealt with Manu Serohi and couldn't have been more pleased!I have already recommended two people to deal with Manu! I had a wonderful experience.

hanalin

Apr 19, 2013

I recently went to Westbrook Honda to look for a new car. I was greeted by Sam Amer outside and we went inside to discuss what car I was looking for and with what options. I had already visited another local dealership and got their botton line price so I had a price and the model of the car I wanted. Ron Bachta the General Manager came over and introduced himself and said if there was anything he could help us with please feel free to ask. Sam was very professional and knowlegeable and found us the exact car I wanted. I didn't tell them the price I had from the other dealership but Ron was able to beat the price. So I am now the proud owner of a 2013 Honda Accord . Sam showed us around the dealership and the service area. He explained everything in the car and how to use it. I was the best experience I have ever had buying a new car. Sam even followed up with a email thanking us and a phone call to ask how I was enjoying my new car and if I had any questions. He gets a A+ for customer service. I would highly recommend Sam Amer and Westbrook Honda.

emilyph347

Apr 16, 2013

Sean Bowen was very knowledgeable and helpful and pleasant. He made the experience much less stressful than I anticipated it would be.He was very conscientious and made contact a couple of times after the purchase just to make sure I was happy with the car.

Gregshipp

Apr 15, 2013

Great experience all around. They listened when I spoke, they spoke when I asked questions and treated me like a custom deserves. Even repaired the punctured tire on my wife's car to help me out. Thanks Sean and Ed!

wabberdale

Apr 11, 2013

We have been doing business with Westbrook Honda for over 10 years now. There was no question where we were going to buy our next vehicle. Everyone that is employed there is very friendly and makes sure we are happy. Recently we purchased a 2013 Pilot from Sammy Amer. He was incredibly friendly and met all our needs. He gave us a great price and made sure that we were completely happy with our new vehicle.

loritomlinz

Apr 9, 2013

We had a very great experience with Westbrook Honda. The time and effort put into our visit was very much appreciated. That is why we have given it a great rating. They were also very friendly and did all they could to make this a nice experience for our daughter for her first car.

1004

Apr 8, 2013

Overall our experience was fine. Was not expecting to purchase a car that day but walked out with a new CRV. We were looking for something reliable and good mpg...looks like the Honda fit the bill. Sean is a great up and coming sales person who will go far in what ever he chooses to do.

janaberry

Apr 6, 2013

This would be the second Honda I have purchased from Westbrook Honda in the last 5 years. Both times salesperson Sammy Amer worked with me through the sales process and I came away feeling that I got not only a great car but a great deal as well. He is a very personable dedicated and knowledgeable person and I found him to be easy going and comfortable to deal with. After the sale was made he took the extra time and effort to solve any problems that came up from time to time. The service department at Westbrook is second to none and once again the level of comfort and personal service they provide is considerable. Honda is a great car, reliable, fun to drive , and fairly inexpensive to own. My first CRV bought in 2008 has 90,000 miles on it and I have had to actually repair very little in all that time. It has been a joy to own and to drive. I look forward to the same from my new 2013. I can only hope that in another few years when I am ready for another car that Sammy Amer is still there to make yet another deal with me. He is the most dedicated car sales person I have ever met. By example after I bought my first Honda during which I traded the car I had previously driven, Sammy showed up at my home one Saturday to return a personal item that I had left in my old car by mistake. He is second to none. Jan Berry Guilford Ct. (Not in any way a Honda employee-just a driver) 4/6/13

Oliver13

Apr 2, 2013

Sammy Amer is a consumate professional! This is our second time buying a vehicle from this dealership, but specifically from Sammy.This entire dealership, from the Parts Department & Service to Randy the Business Mgr. make purchasing and/or servicing a vehicle as painless as the process can possible be! We would highly recommend Sammy Amer and Westbrook Honda in the future.

MARGO1955

Apr 1, 2013

SAMMY AMER is a fantastic salesman! Friendly, informative, polite,knowledgeable and genuine are some of the words that come to mind when working with Sammy,. He kept us informed about when our new car would be in and what we needed to do with the DMV,insurance agency ,etc When we had a concern about something on the day we were to pick up the vehicle Sammy went straight to the general manager to get us the resolve we were looking for. He is an extremely thorough salesman! The Best!!!!

firemedic2788

Mar 27, 2013

Sammy is an excellent dealer, not pushy at all and very patient with finding different options for purchasing a vehicle. Was able to explain the vehicle very well, very knowledgeable about the vehicles he sells.Randy was extremely helpful in financing and making the rate we got for financing possable. Also found additional deals for us that only made the deal better.Look forward to coming back to buy my next vehicle.

tbueck

Mar 25, 2013

I was completely frustrated and dissatisfied with my experience at Westbrook Honda. I spent 4.5 hours at the dealership and was forced to drive away after I thought the deal was sealed. Much to my dismay, when I went to sign the papers, the deal had changed. The defining issue was accessories. During the initial discussion with my sales rep, Larry Bagley, I stated all accessories necessary for me to buy the car which were comparable to a similarly priced 2013 Toyota Sienna. We agreed that the accessories would be included for the price of $34366. When the initial contract was brought to us to sign, I questioned Larry on the figures. Confused I asked him point blank, are you eating the accessories? He said quote yes, we are eating the accessories and it was included for tax purposes only unquote. Unfortunately, this was not the case when it came time to sign the papers and we were forced to end the sale. Larry apologized and said he spoke in error. There was no ambiguity when he gave me a verbatim repeat back when asked about who was paying for the disputed items. I am a Naval Officer with over 22 years and my service has instilled a strong sense of integrity. That was lacking at Westbrook Honda. I felt like I was being played by Larry Bagley. I was only looking for a fair deal and confident that any issues could have been resolved if raised in a proper manner. Even after I sent an email to the General Manager, Ron Bachta, describing my unsatisfactory experience, I received only a call from the sale manager apologizing for the "confusion". However, the day was not a total loss because my wife and I knew that the 2013 Odyssey was the car for us and we ended up buying the mini-van from Cardinal Honda. The switch saved us $40 per month in a 60 month loan. If you want a fair deal and honest broker, go to Cardinal Honda!

Scarterwhs

Mar 25, 2013

We wanted to replace our Honda Civic. Sammy patiently dealt with our looking at all the available options. He brought in a car from another dealer location to meet our needs and streamlined the purchasing process. It was a great experience.

Gretae

Mar 21, 2013

Women beware! It was only after getting a male friend on the phone that negotiation took place or phone calls returned. Pushy closer laughed in my face and bullied me into getting an extended warranty that I said I would cancel the next business day. At first they said ok then said they didn't have the paperwork then refused to return phone calls. Happy with the car but the customer service? Terrible.

lombmini81

Mar 12, 2013

My husband and I went to just look at Honda Pilots. However, we left that night with a brand new Pilot. Manu was great with explaining all our options and listening to what exactly we were looking for. Our experience was great, and we would definitely recommend Westbrook Honda.

JOHNMACA

Mar 11, 2013

The personnel at Westbrook Honda did an excellent job of "winning" my business. The initial introduction was through Don Shepard and then the detail of the Sale was picked up by Sammy Amer. Don provided the first introduction to the vehicle and the dealership and then Sammy did an exceptional job of presenting alternatives and ultimately making it easy for me to decide to buy the vehicle in Westbrook. I had already had some less than satisfactory sessions with other dealers from out of the area so I found the professionalism and thoroughness here to be like a breath of fresh air!

Kmaynard

Mar 10, 2013

Sarted with Internet sales.Henry got right back to us. At the dealership Manu took time to show us a number of vehicles and all the technological features. Extremely knowledgable. Happy with the process..

loubar1

Mar 9, 2013

Friendly atmosphere - When I arrived Manu Serohi immediately opened the door and welcomed me into the showroom. Polite, friendly and extremely knowledgeable - the test drive greatly demonstrated maneuverability of the 4 wheel drive - it was snowing all day and we went to a large parking area that had not as yet been plowed. It gave me a great feel for the vehicle. I purchased the vehicle on that basis!

petet1

Mar 7, 2013

We brought a new Honda CRV at Westbrook Honda yesterday. We had the pleasure of dealing with a young salesman by the name of Sean Bowen. Sean was very knowledgeable and extremely helpful in the purchase of our new Honda. We would highly recommend buying a Honda from Sean at Westbrook Honda..........great experience.

commissionerbill

Feb 24, 2013

We were immediately greeted on the lot by a friendly salesman, Sean Bowen, even though it was a cold and rainy afternoon.Sean was knowledgeable in the products he offered and was very accommodating to my wife and kids through the whole purchase process.I would certainly choose him to help us with our next car purchase, and look forward to meeting with him when we service this vehicle.I understand the affair of buying a car is involved, and I had a chance to experience the kindness of several Westbrook Honda employees.10 out of 10 for sure.

cat10

Feb 24, 2013

We first spoke to Sammy and he was very helpful, he handed us over to Manu because we had worked with him before and he was very helpful also. He was very friendly, knowledgeable and quick because he knew we had to be somewhere, that was appreciated. There was very little haggling like other times that we have leased cars, which was also appreciated. We had to come back the next day to pick up the car and Manu greeted us and brought us in to sign the papers with Randy. Randy was also friendly, quick and to the point. This was by far the best experience we have had at a car dealership.

freewoman

Feb 22, 2013

I knew I wanted to go back to owning a Honda, the salesperson, Sean Bowen met me immediately as I came in to the dealership door, friendly and courteous. It was late in the day, but he willingly took a car out with me for a try. I returned the next day and we covered some of my options, perhaps a lease or finding an excellent used Honda. I later returned with my son and Sean once again was everything a salesperson should be..he did not push but pointed out all the aspects of this car that made it worthwhile. I did purchase this 2010 Honda CRV and am pleased that I did. The experience I had with Sean was comfortable and I appreciated working with someone of his nature. I hope that my experience when I return for service will be equally as good .

dlharden

Feb 19, 2013

Our experience with Westbrook Honda was absolutely amazing. Stress free and effortless in buying our new car. Sammy was detailed, friendly and a pleasure to work with. We will refer our friends to this dealership and buy another car from this dealer. The business department was also effortless and relaxing.

nuccis

Feb 7, 2013

Sammy Amer was very professional and made our car buying/trading experience expedient yet comfortable. The process took around three hours from walking through the front door to walking out with our certified Honda Civic. The last three purchases at other dealerships closer to my home of residence were very disjointed and I could not wait to just get the deal done and take some asprin for my headache. I left Westbrook Honda (Sammy Amer) feeling like I paid a fair price and was treated like a professional friend. I did not get double talked or pressured into anything that I did not want. I will be back when I trade in my wife's CRV to by a certified Honda Crosstour. I have already recommended Westbrook Honda to a friend at church this weekend. I will continue to recommend you folks to friends and family. I will be sending them to Sammy. Thanks for treating your customers like adults, keep doing what your doing.

sgonz

Feb 4, 2013

My husband and I were looking for a larger vehicle for our family and were undecided between Honda and Toyota. Larry Bagley was very accommodating and took us on a several test drives of different vehicles, including a Toyota from the dealer across the street! He was never pushy and very honest with us about what he thought would best fit our needs. Buying a car is not really a pleasant experience, but Larry made it rather easy. I gave a 4 on price because I probably could have gotten a little lower price from another dealer, but I would have had to travel further and deal with a different salesman. It was worth it for me to stick with Larry. He even made sure we got the color we wanted even though they didn't have it on the lot and it arrived within a couple of days. We would buy from Westbrook Honda again!

jmcalderone

Feb 4, 2013

This is our second time leasing a new Odyssey from Manu and Westbrook Honda. We have been very pleased with the service and knowledgeability of the staff there. We have also been treated well, and come away feeling like we got the best deal we could. Thank you Manu and Westbrook Honda!

eric anderson

Feb 3, 2013

We purchased our new 2012 Crosstour from Larry Bagley on Jan. 31st. Although we did not expect to find the car we wanted (a cross between a sedan and an SUV)at Honda we were very impressed with the Crosstour. We were also very impressed with Larry. He is a low pressure but very capable salesman. Virginia and Eric Anderson

marilougriswold

Feb 3, 2013

We bought our first Honda Odyssey from Westbrook Honda in 1999 and put 245,000 on it!Since it proved to be a great car and we wanted the space of a minivan, we decided to buy another. Our first stop was Westbrook Honda. We looked at new and used and found an immaculate certified used with low miles through our salesperson, Henry Stirbl. After our test drive, we knew we liked Henry. Henry provided us with the information we were looking for, was extremely knowledgeable and professional and helpful, rather than pushy-a real likeable guy. However, we did do our homework and spoke to a couple of other Honda Dealers. Some of the salespeople were the "pushy salespeople" type. We wanted to give our business to Henry and were able to negotiate a great deal. We are delighted with our newer 2010 Honda and highly recommend Westbrook Honda and Henry Stirbl for a positive car buying experience.I am in sales myself and requested the management tell me how I could let the public know of my very favorable experience at Westbrook Honda-that is why I am writing this review.

spiscatelli

Feb 1, 2013

I went into the dealership to browse for a used car. Three days later I am a proud owner of a new Honda Accord. I couldn't be happier, Thank you Manu and staff and thank you Honda for making just the right car for me. P.S. This is my second Accord!

arhday

Jan 30, 2013

to correct the review was done by my limited english language it was a error typingsammy did explain every thing ,discribe the car well .program my cell phone . very happy customer like our sales person he is very nice person .

David Festa

Jan 26, 2013

Thank you Manu and Ron for making this transaction smooth and painless. Thank you Ron for working with me over the phone and finding me the car I wanted. A CRV EX-L with navigation in twilight blue. Manu's knowledge of the nav system was exceptional. He explained all the little details to us. There was no pressure through out the whole transaction. Also thank you for taking good care of the customers I send you from work. The guys in parts Dave ,Tom , Don, Jesse, Ryan,and Gary ( I hope I didn't forget any one) do a great job with my Four Corners account. Thank you again Dave and Sue Festa

renable

Jan 22, 2013

1RST TALK TO MANU ON THE PHONE RE TRADING ACURA MDX 2003 FOR HONDA CRV.HE WAS HELPFUL AND FRIENDLY (NOT PUSHY) ANSWERED ALL QUESTIONS RE THE TRADEIN CAR AND RE NEW CAR. LOOKED LIKE WE COULD MAKE A DEAL. I WAS CONCERNED DRIVING ONE HOUR TO WESTBROOK WITH THE ACURA IN GREAT NEED OF REPAIR, THAT MANU WOULD NOT PURSUE OUR PHONE CONVERSATION, BUT JUST TRY TO MAKE A SALE. MANU HAD BEEN TOTALLY HONEST WITH ME SO I BOUGHT THE NEW CAR. THIS IS THE BEST EXPERIENCE I HAD, I DID NOT FEEL PRESSURED. AFTER THE SALE, MANU EXPLAINED ALL ABOUT THE CAR NEVER RUSHING ME AND MAKING ME WELCOME TO CALL HIM IF I STILL NEEDED INSTRUCTIONS. I PURCHASED THE GPS,AND IT WAS COMPLICATED FOR ME TO NAVIGATE.I WOULD RECOMMEND ANYONE LOOKING TO BUY A HONDA TO REQUEST MANU

Jay in Eastern CT

Jan 22, 2013

This was the worst car buying experience ever for us. The salesman was pleasant enough while lying outright. The sales manager was rude and the finance person was deceptive. They wanted to make sure we told our friends about the experience. They were caught in a number of lies and thought we would be happy. Well, we have told friends and anyone else who might consider purchasing there. STAY AWAY.

Sandy Lepine

Jan 3, 2013

Manu was very knowledgeable and efficient in explaining leasing options and completing the paperwork for our recent lease of a 2012 HOnda Civic.Extremely thorough.He earned our trust, and we would recommend him to friends and family.

timlucas

Dec 31, 2012

Manu was extremely helpful when we bought our new 2013 Accord. He explained each of the vehicle features and showed us different trim levels until we found a car that we were happy with. He was very patient while my wife and I test drove three different cars before we decided which one to buy. We would definitely recommend anyone who wants a great buying experience to see Manu!

rose.jacob.9

Dec 20, 2012

We just leased a CRV and dealt with Manu Serohi. He treated us very well and was very courteous and informative. We will definitely use him as a salesman the next time we lease or buy. We have been dealing with Westbrook Honda for the past 4 years and their service department is also excellent!Our paperwork was done by Randy Searles and he was also very informative and was a pleasure to deal with.We also met Ed Femc and was also impressed with his approach on customer care!

claudiab203

Dec 14, 2012

This is the fourth car I purchased from this dealer. I have had satisfactory experiences during that process as well as when I return for service. Friendly, acomodating staff.

MTL

Dec 13, 2012

We have purchased 2 new vehicles and lease/financed two other new vehicles from Westbrook Honda in the past 6 years. Manu Serohi was the salesman we dealt with regarding the lease financing in the last two years. I always consider purchasing or leasing a new vehicle a great big headache similar to having a root canal. Manu has steered us well through the process and has assisted us in working out glitches based on our specific needs. He is very courteous, professional, and trustworthy. We will definitely consider him when we need to either purchase or lease another vehicle.

sesty1

Nov 30, 2012

Outstanding customer service... Best salesperson ever...highly recommended...This is my 11th new accord and I wouldn't buy from anyone else..thanks again Larry...

Krawchuk

Nov 29, 2012

It was a pleasurable experience working with Larry during the process of buying our car. He was informative, patient, communicated freely and politely before and after our purchase. We highly recommend him because of his friendly, professional manner and willingness to work with and for the customer. Great success to you Larry. We love our CRV XL.Daria & John

tkt925

Nov 4, 2012

This was the third car that I've purchased from Westbrook Honda and from Larry Bagley. He is very personable, works hard, and is always looking out for the customer. When we wanted a Honda Accord and there wasn't one that fit our budget on the lot, we used the Lorensen website to locate one at Honda of Watertown. He made several calls to inquire about the history of the car and didn't stop until the car was delivered to Westbrook. When it came time to make a deal, Larry was helpful in getting us a good deal. When we went to pick up the car, there was a change in the % rate for the financing, and it was a simple miscommunication. We went ahead with the deal but to show that they cared about our business, Chris Paduch, gave us a voucher for two free oil changes. I understand that mistakes can happen but it's what a dealership does to make amends that truly shows that they care about their customers.I would highly recommend this dealership as well as personally recommend Larry as a salesman. We will be back for our next car.

jocelynvincent

Oct 21, 2012

I am so impressed with this dealership, I just leased a 2012 Honda Accord Coupe and I have never had a better experience with a dealership in my life. I dealt with Larry Bagley and Randy Searles and I would highly recommend anyone to go to Westbrook Honda and deal with Larry and Randy. They did not push me into anything, they were honest, straight forward and they both helped me with every single thing I needed and wanted. I am so happy with my experience I had with them. If your looking to get a Honda, this is definitely the place you want to go. Thanks again Westbrook Honda with helping me get the car I wanted=)!!!!

wetmorel

Oct 21, 2012

Larry Bagley made our search for a "new" car almost "painless"! He seemed to really care about our needs and went out of his way to familiarize us with all the features of the car we were interested in. His knowledge of cars, in general, his efficiency and his winning personality made for a pleasant experience. Leigh and Phil Wetmore PS Even after "the deal", he was most helpful...I had locked myself out of the car, and he just happened to drive by, saw me in distress, and helped me get back into my vehicle. Thank you, Larry!

lorifracelli

Oct 10, 2012

Bought a brand new honda civic 2012, sammy did excellent job describe saftey & performance , it was easy & smoth transaction make me feel comfortable to buy formwestbrook honda .

nemesys187

Sep 5, 2012

I've bought 3 Honda's here... went back for another btw since I already had one car with Honda they had to do some work on getting it approved.. fine not a problem.. in the meanttime they told me since u bought a few cars there already that they were gonna give me an amazing deal no one could touch... so they give mw a price and it seemed fair.. but was it... had to go home and wait a few days for the credit..during those next 24 hours I played around d a lot on the Honda site at one point hitting the finance calculator.. put my deposit amount in and my lease terms and guess what happened....I got the same price I was quoted for being such a great loyal customer... wait I lead... my quote was .98 cents more cause they rounded up to the nearest $$ then I said Wtf and checked my trade in value... holy crap my car is worth about $4500 more than I was quoted..DO NOT GO HERE.. I WILL NEVER EVER GO NEAR HERE AGAIN... I sold my car on craigslist in 12 minutes for 3000 more... I delivered it 20 min later... I've gotten about 50 calls for it in 2 ddays.. I got the same car with a lower deposit for $102 less a month at executive.. Westbrook Honda... grediest dealership in CT.. UVE BEEN WARNED...

LoveLiveLaugh114

Aug 23, 2012

On 8/20/12 I went to westbrook Honda to look at the CRV. I Met with Manu Serohi who was very helpful and knowledgeable. I test drove the vehicle and found it to be everyhthing I had hoped for with the assistance of Manu and many of you well-choreographed organization I made arrangments to purchase the CRV.Manu made this whole process a good one of meAvis Simmons

RMDA71

Aug 13, 2012

I am very happy with my experience at Westbrook Honda! Luke was a very professional, courteous, knowledgeable salesman. He thoroughly explained the features of the Accord as part of my test drive, which helped me to get the most out of demo. I loved the car; Luke worked with me to arrive at a fair price and Randy got me great financing. Luke and Randy exceeded my expectations. I don't buy cars often but this was the best car buying experience I've had. Thank you!

Rickseaman

Aug 11, 2012

Salesman Manu,very professional and friendly. Very happy buying 2012 CRV with this salesman. Highly recommend this dealership. Financial and service people are top notch.

jonathanmgrimm

Jul 19, 2012

Do not go to this dealership if you have any choice whatsoever, and especially avoid Manu Serohi. They violated the agreement we reached for turning in my wife's old leased car in exchange for a new one, which resulted in a negative report on her credit and forcing her to pay $460 out of pocket, money she really didn't have. Essentially, as part of the new lease package they agreed to forgive a few hundred miles over the lease limit and some light acorn damage / spoiler damage to the car. They showed us an appraisal for the damage to the car and said that as part of a new lease package they would cover that damage (literally picture a sales guy crumpling up a piece of paper and throwing it in the trash with a dramatic flourish). This was actually the sole reason we leased another Honda. We had been looking at another car that we liked significantly more, but having to pay out the extra mileage and for the damage to the old leased car made re-leasing with Honda a much better financial decision, so that's what we ended up doing. And, of course, because they were supposedly taking a hit by covering that damage, they refused to budge on the actual leasing price. Fast-forward to a month later, when my wife is getting late payment calls from Honda financial. Confused, she tried calling Manu at Westbrook Honda, who proved nearly impossible to reach. Over the course of trying to deal with all this, she called probably a dozen times and left multiple voicemails, which were ignored. She eventually had to go in to the dealership (which was about ~30 minutes away, why she hadn't gone in earlier), at which point the dealership and Manu refused to honor the agreement. And, such experts they are at customer relationships that they chose to tell her at that moment that she owed her state vehicle taxes for the year, which was another $300, making the check she had to write that day $760.Don't go to this dealership, and, in general, if you make this kind of arrangement make sure you get it in writing!

cmm12

Jul 18, 2012

By far the BEST customer service from any car salesman that I have ever experienced! Manu Serohi is the individual that you would like to deal with at Westbrook Honda. He is HONEST, TRUSTWORTHY, and RESPECTFUL!

collegestudent

Jul 16, 2012

Being a 21 year girl with not mch experience in car shopping Manu made my visit absolutely spectacular. He explained everything and what would be the best way to go about buying a car for myself. He worked hard to get me the best deal giving me a substantial amount of money for an old trade in. He also explained all the the best routes of purchasing a car whether leasing, buying new or old would be better. He is very personable and accommodating to your personal needs, he did not try and sell me the most expensive car or push for anything past the base model. Overall he made my whole experience memorable and fun even last to the balloons and advice from him. He definitely went the extra mile and I would buy another car from him in a heart beat.

wtedkoch

Jul 11, 2012

Manu can be trusted. He made the process of buying a car exquisitely straightforward for me. His word is good; he will help you find the right car for the right price. He is not pettythat is, he will not try to squeeze extra dollars out of your pocket just because. He has principles. He is, of course, a very good sales person, but that is because he is smart and has a good understanding of what people are looking for. What he says about the cars he sells he can verify. He wants to help you out. And he is who he is. I would recommend anybody who is looking for a car to talk to him first and last.

deepsub1

Jul 10, 2012

After the arrival of our newborn twins I knew it was time for a bigger vehicle. Having eliminated the minivan category, I settled on a Honda Pilot. I was contacted by Henry right away and I went to Westbrook to see what they had. I was impressed by the inventory of Pilots but I was more impressed by Henry. I knew he would have preferred to get a deal done since it was a slow Saturday but he let me walk out without too much pressure to make a deal. I gladly called back Monday to seal it. I got a good deal on my trade in. Randy was helpful with the financing and the extended warranty. I decided later that I didn't want a black SUV so I called Henry and he found a blue one at another dealership without any hesitation. I contacted Henry the day I was going to pick up the vehicle and asked if he could get a roof rack put on it. Done without question. Henry really did everything I asked, he's a real pro. If you go to Westbrook Honda for a new car ask for Henry by name, he won't let you down.

Rachel.P

Jul 10, 2012

I am very happy with my experience at Westbrook Honda! Manu was a very professional, courteous, knowledgeable salesman. He thoroughly explained the features of the Accord as part of my test drive, which helped me to get the most out of demo. I loved the car; Manu worked with me to arrive at a fair price and Chris got me great financing. I made a few requests regarding the pickup of my new vehicle and I was pleasantly surprised when Manu and Chris exceeded my expectations. I don't buy cars often but this was the best car buying experience I've had. Thank you!

arhday

Jun 26, 2012

i went over there ask to trade my toyota camry get a new honda accord 2012 ,The sales person sammy welcome me right away ,discrib the car well & safty future in excellent way ,he advice to get the SE accord 2012 it has a lot benefit for me & my kidshe make me do the deal same time , nice personality well experiance , 2 managers helpwith price & papaer work , it was easy & smooth transaction , i will recommend the sales person sammy & westbrook honda . arhday .F / Guilford .Ct

sfd2012

Jun 24, 2012

I went to Westbrook Honda because my son saw one of their used cars online. When I walked in the building every salesman ignored me, so I just kept walking and in the far corner of the showroom was Manu's desk. Even though I was still at a distance, he looked up and asked if he could help me. I consider myself lucky not to have been helped by the others. Manu is very knowledgeable and is able to convey that information in terms that make sense. He also listened to what I was in the market for and convinced me that a lease of a new car was the way to go. I am a very skeptical purchaser, so I had many conversations and several visits with Manu; he was as patient with me at the end as he was in the beginning. He is a very hard worker and as straightforward as they come. He also stands behind his word. The lease price was not what he had quoted me (through no fault of Manu's), but he apologized and fixed it right away. Manu is unlike any other car salesman with whom I've ever dealt. I wholeheartedly recommend him!

keeganmichael

Jun 21, 2012

My husband and I purchased our third car from Westbrook Honda and the second from Sammy Amer. Since our last purchase with Sammy, he has continued to keep in touch with us and he always goes out of his way to chat us when we bring the car in for maintenance. So when we decided to buy another Honda, we returned to Westbrook and to Sammy. He is always courteous and friendly, never pushy and always patiently works with us to get us the car that is right for us....and the price too! We appreciate all his hard work on our behalf and for his sincere interest in making our purchase as easy and "painless" as possible. We thank him for building a positive, long lasting relationship with us.

marla.champagne

Jun 7, 2012

I only wish I could give a rating of 10 for Larry. What this man did was way above and beyond the call of duty. He believed in me being able to get a used car more than I did. That confidence and courtesy he extended to me was quite commendable, as I was in complete pain as I had just been in a car accident and could hardly walk into the dealership. This man actually picked out a car he thought I would like and could afford and brought it to my house for my viewing. The minute I saw it's classiness, felt the good thud of closing the car door, and the sound of the engine, I bought it in my mind before even driving it ! After 40 years of buying cars, I announced to all the customers within earshot that I will never go to any other dealership ever again except this one. Thank you for employing such a professional, compassionate and knowledgeable sales rep as Larry.Marla Champagne142 East Main St., Clinton, CT 06413860-705-3819 (contact me anytime!)

lovepink440

Jun 4, 2012

My first experience with the dealer was on a Saturday. My mom and I walked onto the lot and were greeted by Sammy who introduced himself and let us browse the lot on our own. A tremendous relief to us for we had been attacked by other sales people at other dealers all day. My mom and I left with some good information. A few days later I had decided a honda civic was the car for me. My dad called the dealer at 8pm, an hour before close, and Manu gladly encouraged them to come on down. Manu stayed and talked with my parents in person and myself on the phone through the entire process and got everything ready for my lease by 10pm that night, staying an hour after close and I'm sure longer, to help us out. On Saturday we went to pick up my car and met Sammy again. He came over and talked to us and even though it was Manu's delivery appointment Sammy got us started on everything because we arrived early and I had work later that evening. Sammy was nice and very informative. Manu arrived halfway through and filled up my car and handed me my keys. He turned us over to the manager, Randy, who honestly was not the most personable. But I don't want to ruin the review with that. Manu and Sammy's charismatic personalities and genuine care and concern for my car and my lease made this hands down the best sales experience we've ever had. I highly recommend working with either of these sales professionals. They allow you to browse and look without any pressure. Just be warned that the manager I worked with had that traditional car salesman vibe but luckily you only see them for a few minutes. Thank you Manu and Sammy!!!

mikenacca

Jun 2, 2012

My wife and I came into westbrook honda looking for a new car, not only did we find a new car we found a great sales consultant that we built a relationship with. Manu Serohi treated us very well and was very patient with us. He did not try and take advantange of us being such a young couple. He was also very knowledgeable of all the products he was represting and had a factual answer to all the questions we were asking. We also had a plesent experience in the finace department with Randy Searles which at times can be confusing for anyone. He took the time to go over all documents with us and explain them clearly. I would recommend manu and westbrook honda to anyone looking to buy a honda. Because of manu, my wife and I feel that we found a sales consultant and dealship for a very long time to come. I would also like to thank the service staff for getting the car prepared in a timely mannor and having it look as great as it did.

Angela Picard

May 26, 2012

My family and I visited a number of Honda and Acura dealerships over the past four weeks and we found Westbrook Honda to be the most informative. Our objective was to find a car for our daughter that was both youthful and safe. We were so impressed by Sammy Amer's overview of all the safty features in your Honda. It was for that reason we decided to make the purchase of your Honda Accord Coupe. We learned so much from Sammy. We just couldn't get over the how no other dealership covered such an important factor in a vehicle. Sammy definatly put our minds at ease for safty.Larry Bagley also played a big role in our decision on purchasing a car from Westbrook Honda. This purchase was going to be our daughter's first big buy. Larry helped to put her mind at ease by telling her how he too was nervous the first time he made his big purchase. He was able to help her find a car that had all the features she was looking for in a car and at the same time staying within her budget.

LannyBell

May 22, 2012

From the moment I parked at the dealership, a smiling sales representative greeted me and offered his help. I knew which particular vehicle I was interested in-- my sister-in-law had just called my attention to it from an online search she had conducted. He was able to take me right to it; and after an initial inspection, we went to the office for a cup of tea as we further discussed my needs and plans. Afterwards he accompanied me on a short test drive in the locale-- I live nearby. I was very impressed with the car, and especially with the representative, as he patiently answered my questions. I paid a deposit to hold the car for two days, so I could go home to discuss the matter with my family and my financial adviser-- I am retired, and must proceed cautiously with any significant purchase. I was ready to proceed with the deal when I returned. That day I paid a second deposit and took a longer drive. When I got back from that, I was offered a delicious lunch as we quickly settled on the remaining financial details. I signed the agreement on the spot and made another appointment for three days later, when I brought in a cashier's check for the final payment; the transfer was completed over a cup of coffee. Throughout I enjoyed a very pleasant experience, and I never felt pressured or rushed. I would not hesitate to return to this dealership in the future, and can honestly recommend it to any of my friends and acquaintances.

ctmontessori

May 17, 2012

Manu is a great sales person. He makes you feel like family. If you need a new or used Honda, make sure you ask for him. He will take care of you!

m1urban

May 11, 2012

We received excellent service from Tim Devlin and the rest of the sales staff at Westbrook Honda. Tim listened carefully to what we were looking for, then he patiently and regularly contacted us with possible used vehicles that fit our particular needs. Once the proper vehicle showed up on their lot, Tim contacted us right away and arranged a test drive. There was no pressure, and all our needs were met. Our experience with Tim and Westbrook Honda changed our opinions about buying cars from dealers. We're very satisfied with our purchase.

abooth

May 8, 2012

Westbrook Honda has never let me down. My family has purchased/leased 3 vehicles with them so far and I will certainly continue to go back in the future. The employees work hard to get you the best deal possible. Everybody there is friendly and knowledgeable. The facility itself is clean and inviting. While you are waiting, you can help yourself to a free cup of tea/coffee/water. Service there is great too! No need for a service appointment. Just drive right in and you are good to go. Although I have never used this service, I believe they have a van that will drop you off and pick you up at the outlet mall down the road while you wait for your car. Overall, this Honda dealership is one of the best.

NanaCourt

May 8, 2012

I had been comparison shopping for a new car at several Honda dealerships. I wasn't sure which Honda would fit my needs (Accord, Civic or Fit). I was helped by Manu Serohi, who I found to be very friendly, hard working and very knowledgeable. When I told him I needed to think it over, he was patient and understanding. It had been 17 years since I had purchased a new car. Manu and Mike Hamilton gave me the best deal. Manu was also assisting Michael Hulbert, who I believe was a new emloyee in training. I think Manu did an excellent job in the process of selling me a new car and training a new employee. Manu is very professional in every aspect of the word. Manu and Mike Hamilton were helpful in working out the best financing for my circumstances. Randy, handled the paperwork and explained the documents fully.This is the second Honda I purchase from Westbrook Honda, the first being 17 yrs ago and I returned again and was very pleased. Thank you to all! Great experience

mildew

Apr 27, 2012

My wife and I had been shopping for a car a few months ago. We were helped by Manu, and never forgot the friendly and knowledgeable service he provided. When we told him that we wanted to wait a few months, we expected that he would be disappointed and put on pressure. To the contrary, Manu was friendly, and told us that he looked forward to seeing us when we were ready. We never forgot him, so, yesterday we returned to buy our car. No shopping around for the best deal; we were certain that Manu would give us the best deal. Once again, he was very hard working, friendly, extremely knowledgeable. Manu not only helped us greatly with selecting our car, but was very helpful with structuring the best financing for our circumstances. Last night, after we drove home, I spent some time studying the paperwork. It was then that I realized how good a deal we had -and - we love the car.Chris, who handled the paperwork explained the documents fully, explained our options, and also never put on any pressure.This dealership is a credit to Honda and has earned our loyalty and appreciation. It is a privilege to be able to publicly say these things about them. And, by the way, just meeting Manu is worth the visit.The Millers

motherearth

Apr 23, 2012

Larry was very professional, friendly and helpful. He made it a great experience!! He was sensitive to our needs and made it happen!!! He hooked us up with a great car and we are grateful....We will be back again!!! THANK YOU LARRY!!!!

tlewoc

Apr 17, 2012

This past week I had finally paid off my previous car and decided it was time to look for a new vehicle that was safe for my family to drive. My wife and I were ready to purchase a new or used vehicle that fit exactly what we were looking for. I ended up at Westbrook Honda after a bad experience at another Honda dealership that left me apprehensive in buying something new to drive. The staff at Westbrook went above and beyond to find a vehicle that fit my budget and within my timeline. There was no "run-around" or misgivings in terms of what they were offering and what I wanted to buy. They took time and care to treat me like a valued customer (even though it was my first time at the dealership). I would highly recommend their staff to anyone looking to purchase a new or used car. They made the experience, as worthwhile and comforting as possible.

Joe Riga

Apr 13, 2012

Working with Manu, Mike and Jim on my purchase has been more than pleasurable. Both Manu and Mike did what ever it took to put me in a vehicle that made sense given my budget. Manu always followed up when I asked him to and always did what he said. I will absolutely reccomend Manu and his team (Mike/Jim)at Westbrook Honda.

ajjatthebeach

Apr 10, 2012

I had a great experience working with Manu in purchasing our new car. Manu was very knowledgeable about the car, taking the time to explain all the features. I had 2 children with me, 8 and 5, and he was very patient and accomodating. He responded to calls and questions timely and made the process easy. This is my second purchase from the dealership and I plan to return. I've also used the service department and they do great work.

Chellie115

Apr 9, 2012

I checked out Westbrook Honda after a recommendation and being told by another local Honda dealer that I was unable to get out of a bad loan with another company for a used (pre-owned car) and would need a lease. Leasing wasn't something I personally was interested in, so just for kicks I went to visit Westbrook Honda after calling and getting Tim on the phone. He was very helpful, took down all of the information and listened. He knew what I wanted and what I didn't want, he didn't show me cars he already knew I wasn't interested in or bring up the idea of a lease. This made a car buying experience better then I could have imagined. He helped me find a 2011 Honda with just under 9,000 miles and certified so I wouldn't need the extra warranty the other company had over-charged me on. They gave me a fair price for my trade in and didn't require too much for me to get out of the bad deal. I especially liked that Tim was very nice about me having a fourteen month son and helped me to make sure my large stroller would fit in the trunk and the carseat in the car. This is something all parents can relate to. Overall, love driving the new car and feel like it's more reliable and safe for my son and I. I would recommend Honda of Westbrook to friends and family that are looking for a decent place to shop, get a large variety and good service.

tanyastanley

Mar 18, 2012

The service personnel were friendly and easy to work with. They took care of any questions or concerns I had with the vehicle. They were also kid friendly, which was important.

Rick Perrault

Mar 8, 2012

We thought Luke was as accommodating as he could be. Very knowledgeable and friendly. He was also quite patient as we had a six-year-old with us. We previously leased a CRV and have been very happy with the Westbrook Honda service department.

10cobalt12

Mar 3, 2012

We went to look at a car we saw online. It had been sold so we were offered another car at the same price. There was a sale running and they got us the sale price on the last day of the sale. Everyone was friendly and courteous. Our dealer, Sean, is a new employee to the dealership. He made every effort to ensure our satisfaction and we were his first sale. We will recommend this dealership and this Salesman to others.

SEK88

Feb 27, 2012

Originally went to get a oil change on my honda cr-v. Waited a while so knew right away that there were gonna be repairs needed. The guy at the desk for the MECHANIC station was really nice and numbered each repair I would need in number of importance(which i asked and he really didn't need to do). I have been thinking of trading in my car for a different Honda for a while and this gave me a good opportunity/reason/excuse to. The guy set me up with sales consultant LARRY BAGLEY. I already knew exactly what type of car I was interested in, so that made things a little easier. We talked about the car I was trading in and the new car I would be interested in. While the Cr-v was getting apprasied,I took a test drive in the civic ex coupe. Larry was really easy to talk to, not pushy at all and was really informative about the car. The same day went home with the civic and a couple days later had the car registered and blue tooth set up(they even washed and vacummed it out while I was finishing with the financing). Throughout the process I never felt pressured or uncomfortable. Buying a car through Westbrook Honda was actually...fun and made me have a different postitive impression on car salesmen. I'm pretty picky---> the whole process went perfectly. Was set up with a excellent sales man, communicated with a great sales manager and friendly finance manager. Couldn't of been better and I have nothing negative to say(except my interest rate---but you get what you pay for and it's worth it; I Love the car!)Larry Bagley, Mike Hamilton, & Randy Searles were professional, friendly, personable, informative, and after leaving the dealership were easy to contact about registration/finacing. Def. recommend westbrook honda:-)

GardnerFam

Jan 29, 2012

This was the best experience we have ever had at a dealership. Everyone was very friendly, helpful, personable and knew all the answers (or found out quickly). All of the employees at Westbrook Honda seemed as if they were all family, the vibe was great, smiles all around. They are very thoughtful and made sure we got the best car for our needs. We were even given a nice loaner until our new car arrived. When we picked up our new car we had a 2 hour in depth appointment "getting to know your car" and we couldn't have asked for more! Thank you Manu & Westbrook Honda!

JDMM

Jan 26, 2012

Manu was a great dealer! His willingness and dedication to his job was a plus! Able to agree on a price that we felt comfortable with thanks to Manu! Great car - great in the snow!!!!

us1063

Dec 19, 2011

Larry was very helpful in helping us to choose the right car for us. He really understands customer service and provided us with a great car buying experience.

Joanne Kelley

Nov 27, 2011

After having had a bad experience at another dealership I was pleasantly surprised how nice it was working the Manu and Westbrook Honda. Manu listened to what I was looking for and what I wanted and didn't want and didn't try to talk me into something that I didn't want or need.

vnegrelli

Sep 11, 2011

My husband and I went into Westbrook Honda for an oil change on our 2006 Honda Accord. We came home with a new 2011 Honda Accord! Manu was very helpful and easy to talk to. He was very serious about selling us a car but didn't pressure us into buying. He showed us all the wonderful features or the car. This is our 4th Honda Accord each one better than the last. Hopefully when we are ready to buy our next car Manu will still be there. We look forward to seeing him on our first oil change visit.

waves

Aug 22, 2011

Manu and all the other sales and management people , took their time in working with me so I was able to get the best deal for a new car. I have bought, along with my husband ,other cars from westbrook Honda. I feel good about my purchase and hope to in the future continue to buy from Westbrook Honda.

tkt925

Aug 5, 2011

My wife and I had been taking her Honda to Westbrook for service for a few years now so when I needed a new car, it was our first stop. We worked with Larry Bagley and he was extremely personable and professional. He was very attentive to our needs and worked hard to find a car that fits our budget and not try and oversell us.After our first visit, we shopped around for similar cars at four other dealerships and found that we wanted to go back to Westbrook to buy a car. When we came back the second time, Larry was helping some other customers so Lauren Jackson helped us to take a car for another test drive. She was also very helpful especially since I wasn't buy the car from her.Overall, I found my experience with all of the sales staff and managers extremely courteous, professional, and not pushy at all. We would recommend to anyone to do business with Westbrook and especially Larry. We will be coming back when my wife needs a new car and asking for Larry specifically.Thank you very much Westbrook Honda!Sincerely,Keith & Laura Traver

creatif

Aug 4, 2011

I have purchased 2 cars from Westbrook Honda and leased one. I have found the sales process to be stress free and professional. The service is exceptional and the sales team is helpful and knowlegeble. I have seen the same faces there for years so the turnover of personell is minimal. It's a friendly and professional atmosphere.

kathimt0420

Aug 1, 2011

Manu Serohi was our sales representative and he was extremely friendly, curtious, professional and very knowledgeable. He was not pushy and funny. My 15 year old daughter really liked him also. I would refer my family and friends to Westbrook Honda to see Manu Serohi.

karl2011

Jul 13, 2011

I recently was in the market for a new car and honda was suggested to me....walked into the showroom and was impressed! very courteous and i got hooked up with manu....very friendly and we got down to business...since i knew what i wanted i test drove it and wow! i was sold...manu was very knowledgeable amd likeable....we got down to business ..he offered us coffee etc... we talked about the car , the options that one could add; needed versus luxury...an dthe process began..talking with the insurance....signing paperwork..getting the car ready...the financing...all handled professionally.....there is so much paperwork involved and between manu and chris i got everything signed and processed and explained....manu even helped me straighten out an issue with my insurance....very helpful and manu is there for his buyers.... right up to when iu drove out he was explaining things to me ..making sure i was comfortabloe with the car. also , if needed his help call him and he would help me get it resolved! that is service! listen to the what the customer wants, give them great service and back it up with great customer service....win win!

tuesdaytracy

Jun 18, 2011

My significant other and I recently decided to buy a brand new car. Our greatest concerns were safety, fuel economy, and re-sale value. We were considering a Honda, as they fit our criteria, and, living on the shoreline, we headed to Westbrook Honda (one of the pristine 'Jon Lorensen' dealerships).It was there that I became acquainted with Manu Seorhi,the salesman that ultimately closed our deal. I've always been leery of car salesmen, but discovered that my man knew Manu and they respected and trusted each other. From the moment I walked in, and each subsequent time, I never felt pressured or uncomfortable. Manu was knowledgeable, gracious, stunning in appearance, and incredibly funny! Anyone observing us might have questioned whether we were really serious about purchasing a car, as we joked, laughed, and kidded around during our time with Manu! Aside from this, Manu is very serious about the service he offers and manuvered us through the buying process,running back and forth numerous times to further negotiate a better deal through his sales manager, for us. We did purchase a 2012 Honda Civic EX and am happy to say that the entire process was actually enjoyable and stress-free thanks to Manu! By the time we were ready to drive off with our new car, Manu had already set up my phone, set the door locks , showed us how to use our ipod, and was personally removing the 'sticker price' from the windshield, when I realized that I'd found a friend in Manu and look forward to returning for our first oil change or to fix our first ding in anticipation of seeing Manu's big smile and having a few more laughs together. Manu made us feel like family and that's really saying something!!

Tersame Sharma

Jun 12, 2011

Hi everybody we bought the new Honda civic 2012 Ex wow what a great car also it rides so good that we even forgot to test drive the other makes and brands we had on our list. We live on the shoreline. One thing we would definitely like to put out there was we were very nervous to how people are treated during the car buying experience we visited Westbrook Honda as it is our local dealer and we were very defensive of giving out any information to the so called "Car Salesman". Then we came across this great gentleman named Manu Serohi who all along kept on doing all we asked him to do and also answered all our questions for an amazing 2 hrs but did not show any signs of force selling when we came to the negotiations he very honestly asked us for what is our opinion to where we think this car should be priced. Well looking at the car, dealership, great service we thing the car was 2000 dollars worth more than it is on MSRP. Some of you might think this a joke, well let me ask everyone out there when we go to work at our jobs or the line of work we are in and our bosses would like to pay a little less I will not accept that and I believe no one else would too, that is if we are worth our while, similarly we were very fair paid the MSRP of the car as we did not see any reason to lower the price as we were treated with great respect and kindness. We recommend Westbrook Honda very highly and of course not without meeting Manu Serohi. He is also a funny good guy will make you laugh.Thank you for reading.

socci

Jun 5, 2011

We moved from NY to CT at the time our lease was ending on our CR-V. Our dealership in NYC had closed about a year ago so I was happy to find another Honda dealer close to our new home. I called and made an appointment with Manu, we were greeted warmly when we arrived at the dealership, Manu was running a bit behind with another couple so he introduced us to Henry to get our info and start talking about cars. We were not totally pleased with the 2008 CR-V comfort level so we wanted to look at a sedan. Henry actually encouraged us to look at the new CR-V which now has an adjustable drivers side seat. We were happy he showed us this but still really wanted a sedan. By that point Manu was available and took the time to ask what features were really important to us and brought out an Accord. We took it for a test drive and loved it. However we found a snag that as we still had our out of state licenses we could not register the car in CT. No problem, they let us set up the lease and take the car home with us with a dealer plate on the agreement we would get our CT licenses and come back to finish up the registration paperwork. I found everyone at Westbrook Honda to be helpful and friendly. I would recommend them highly and am happy to find such a great dealership close to our new home.

heavans

Jun 5, 2011

The experience of our dealings with Westbrook Honda we attribute entirely to our experience with Larry Bagley. He was attentive and knowledgeable with out that highly irritating chase around the dealership (unlike other sales consultants there. We would only deal with Larry in any future dealings at Westbrook Honda.

jborelli

Jun 3, 2011

I had two very different experiences at Westbrook Honda, see below.My 1st experience with Westbrook Honda was a very enjoyable experience. I went in talked to Larry about what I was looking for and what my price range was. He called me the very next day with a car. He was very professional, friendly and courteous. I also had a chance to speak with Chris in the finance department, he was also very understanding and helpfull. I would recommend both of these employees to anyone that would be looking for a new or used car. On the down side I had a not so good experience with your finance man Randy. I felt he was very pushy and did not give me the correct information. I beleive he out right lied to me. If it were not for Larry and Chris I would have taken my business to some other dealer. In the long run I am glad I stayed with Westbrook Honda. I love my car and your service people are also very good to work with. I thank all of them for helping me with my purchase.Thank you again:Jackie Borelli

HappyOwnersNeverDriveAnythingelse

Jun 3, 2011

I purchased my first Honda, last year in August. I have been a Chevrolet fan for the majority of my life, but my father convinced me to give Honda a look. When I arrived I was greeted by Manu Serohi as I entered the building. Before we even spoke about cars, Manu was courteous enough to offer me a complementary coffee, which I took full advantage of. With coffee in hand, we then proceeded outside to take a look at some of the used Hondas. Being a college student, I didn't think that a new car was even an option for me. However, Manu discussed my budget with me and suggested that I consider leasing a 2010 Honda, with an option to purchase after the lease expired. He thoroughly explained to me the option, with my best interests in mind concerning payments, insurance, and practicality given the current economic situation. After Manu explained to me how Realtime 4WD worked, I decided that the CR-V was the best option for me(and it really paid off after the winter we had here in Connecticut in 2010!!!) When we sat down to talk numbers, Manu was very understanding of my situation and was constantly going back and forth with his manager attempting to get me the best price. I had previously owned a Malibu Maxx by Chevrolet and was initially quoted at a lower price than I expected to get for it. Again, Manu spoke with the used car manager and was again able to meet my needs in getting a bump up on the quote. We finally struck up and deal, and the car was made ready in the time that I was told, and in a quick and orderly fashion. The car was clean, and drove like a champ. Manu met everyone of my needs in the process and was very understanding of my situation.I would strongly reccommend to anyone looking to buy a Honda to drive down to Westbrook and ask for Manu specifically by name.

dobeesu

Jun 2, 2011

This was our first Honda purchase and first time at Westbrook Honda. Everyone that we met that day was friendly and courteous. We worked with Manu Serohi, who spent alot of time taking us out for a test drive and explaining all of the different features of the car. He went over the manufacturer's and dealer's warranty. Showed us the service area and explained about bringing in the car and scheduling for service. Our car was ready when promised and again Manu went over all the different parts and features of the car before we left. I would definitely recommend Manu and Westbrook Honda to friends and family.

emily108

Jun 2, 2011

I bought my civic from Westbrook Honda in 2006 when I was living in CT. I have since moved to Providence. Last week the exhaust pipe on my car snapped and I took it into Metro Honda in Rhode Island because it was close. I ended up pulling my car out of service in Rhode Island because I didn't like the way that they were treating me, as well as the fact that they could not offer me a loaner for the weekend while they worked on my car. The service employees in Rhode Island seemed only to be interested in closing up for the day. I ended up driving the 90 miles to Westbrook because they told me that they could get my car in and give me a loaner until my car was finished being worked on. The customer service was excellent- Bryan Gustis, the service manager, was very helpful. The dealership drove my car out to Rhode Island for me in order to swap it with the loaner. Overall, it was a really good experience and I will definitely continue to bring my car to Westbrook, despite living out of state. It's worth the drive!

jerry834

Jun 1, 2011

Westbrook Honda is the best dealership around; they have a one of a kind sales team that doesnt turnover week to week like all the other dealerships! They are all certified and factory trained. My name is Jerry Gil I am a firefighter and a Soldier in the US Army National Guard, me and my wife have purchased 4 cars from Manu, he is the most honest and sincere person I have ever met. I feel compelled to write about my experience because I stumbled on this web-site and all I have read is a bunch of crap from people who like to blame other people for there own problems. No one is loyal anymore they bounce from dealer to dealership playing games and bashing them every chance they get because they didnt get there way. I think its pathetic that people play games like this and then go on Blogs or even reputable consumer resources like this vomit there nonsense and in the process rob people from there own experience. Westbrook Honda has a top-notch service department with courteous employees who are professional and knowledgeable. They have years of experience and dont miss a beat when it comes to taking care of all of your needs. Two of the cars I purchased were used, yes used that means another person had them before me! The service department went through them with a fine toothcomb I didnt have a single issue with either of them! Any time that I have brought my car in for service the refer to me by name they listen to everything I tell them and when I pick my car up after its completed every issue has been addressed. Westbrook Honda and more importantly Manu have been very good to me I wont buy a Honda anywhere else. I will be leaving for a deployment in 11 months and when I return I plan on buying my 5th Honda from him. At the end of the day all I really am trying to say is make your own decisions dont listen to the garbage people post on here or anywhere else. Manu and the people at this dealership are real people and if youre in the market for a good Honda or used car I recommend that you find out for you self!

themanfromack

May 15, 2011

I recently purchased a used vehicle from westbrook honda, a Honda CR-V. The sales experience was difficult and almost didn't happen because of one sales person. I initially went to look at a used car after driving through the lot and saw a vehicle that match what we were looking for in a new car. Sales person, Larry Bagley, showed us the vehicle and took a test drive. Unfortunately that night we were limited for time and said we would be coming back. I called the next day to see if I could bring my car in to be evaluated as a trade-in and was told Larry was in but not available. When we arrived we were informed by another salesperson, Manu Serohi, that Larry was not in(we later found out it was his day off) and he would help us. We looked at the CR-V again as our car was being evaluated. When we came back in to talk "numbers" we were informed that our car was not worth much as a trade-in because of potential mechanical issues but that Manu was able to get them to bump up the price to make the offer tolerable. I tried to negotiate with them but was told because of the current situations with car parts coming from Japan that prices of used cars were going up and we were lucky that we were getting the sticker price because the car was soon to be going up in price. The most alarming statement from Mr. Serohi was in reference to dealer profit when he said "sometimes dealerships don't make much profit in sales but this is a time when they do" When I did make another offer on the CR-V which Mr. Serohi brought to the Salesmanager (might have been the GM) I could see Mr. Serohi say something to the manager and the manager start laughing. Now Mr. Serohi said it was a unrelated joke between the two of them but during a negotiation I don't feel it is very appropriate to joke around in front of potential customers. Never the less after much fruitless talking we left without a new car. Thankfully, for them, Larry called us back the following day and worked diligently and hard to get us some more for our trade and work on the price. Because of his hard work and commitment to his customers we bought a certified used car from Westbrook Honda. The CR-V is in excellent shape and after a few days of driving it, we are very happy about buying it.I would recommend working with Larry Bagley but I will be telling friends to steer clear of Mr. Serohi because I feel Mr. Serohi is in it for the dealership not his customers.

billandmj

May 7, 2011

We had a great experience at Westbrook Honda. They were very accomodating. It was a pleasure to deal with them. I had not expected to buy a car when we went there for a test drive. They worked with us so well that I had no problem making a deal with them that day.

sperreten

May 5, 2011

I want to upgrade my review. The tire pressure light went on when I got home with my new car. I took it back this morning and they found a nail/screw in the tire. They repaired it at no charge and returned a clean car to me in short order. The waiting area is pleasant and comfortable and the people pleasant to deal with. I was impressed.

ricklsha

Apr 9, 2011

The salesmen and dealership were very friendly, made the process easy, and gave me a good deal. Had vehicles serviced at this dealership before and they were excellent and quick. Dealt with the salesman, Sammy Amer, before he has always been helpful, never pushy, friendly, and works with you for a good deal.

KNichols81

Mar 5, 2011

I went to look at a used car on their lot Friday.I insisted I take the car to my own personal mechanic over the weekend.They were hesitant but agreed I can bring the car back Monday when I have decided,BUT someone else was already interested in the same vehicle and has put a deposit down in case I don't take the car. I had put down $500 deposit to take the car off the lot already. I drove about 10 miles to my house and parked. There was smoke and an odor from the drivers side tire area. I brought the car back Sat at opening 9am. I explained to 3 different people the problem. They said they would look at it and call me later that day. At 3pm I had not heard and had left 2 messages for Manu already. I showed up at the dealership to ask in person what was going on. They said the front brake caliper was frozen but had been fixed. I can't believe they don't test drive these cars themselves before letting their customers take them. How UNSAFE is that!! They will say anything to get you to buy from them. I went on the free CarFax report to add commments on the vehicle I tested. Be Aware of their TRICKS!

carshppr

Feb 11, 2011

Went to the dealer looking at a couple of vehicles advertised. We were told right away that one of them was just sold. The sales person (Randy) went to check on the other one. When he came back he said it was sold also. He then asked what we were looking for. At that point, another person (sales manager perhaps?) called Randy to him and they talked between them and then Randy said wait here. After 10 minutes he had pulled a Ford Explorer up for us to look at. We told him we weren't thinking Ford, but my daughter (who was the one shopping for a car) said she would look at it. She ended up driving it and liked it. We came back in and talked about the vehicle, we had noticed that 3 of the tires looked like they needed replacement. Randy said they couldn't put new tires on it. This was a 4wd vehicle and 1 tire was different from the other 3. We said we wouldn't buy it without 4 matching tires. He spoke with the sales mgr and agree to put 3 new matching tires on it. We then said we wanted to think about it and were going to Denny's to eat and talk about it. Randy informed us that they would be open until 8pm. We said we would be back tonight. Denny's service was severly slow, but when my husband and daughter had walked back over there - they were locked up and heading for their cars. It was 7:30. I know this because I had looked at the clock and as I said they walked back over so I would have my car to drive my granson back over when he finished eating. They also told us they wouldn't be able to get financing on the vehicle because it was too old and the mileage was too high.Guess it wasn't meant to be and from the other reviews here - better that we didn't buy from here. I would NOT recommend this dealership. That baited us in, switched to another vehicle then refused to try to finance it AFTER trying to sell it to us.

AnnikaJ

Dec 18, 2010

Because I was a serious buyer and I asked the sales rep not to waste my time and asked for the best price. She consulted with financial manager and came back to me with the exact sticker price of the car. As I got up and put on my coat she protested that "I didn't give her anything to work with". Apparently asking for the "best price" wasn't in her vernacular. As I was exiting the showroom the financial manager approached me and apologized stating that the rep was inexperienced. I said "but you are not and you gave her the directive" and the punch line here is he then said to me that he gave me the best price, but it was the "best price for the dealer". Semantics. I continued to walk out of that dealership.

jwhite927458

Nov 19, 2010

This dealership is terrible. I am not sure where to even begin with this. I went into the dealership because I knew chris. However I did not know that he was being employed by a dealer full of scamming liars. The day that I had signed my contract, I was in a rush. I had an appointment for 6pm they didn't bring me into the office until 645pm. That evening the business manager (randy) said that he wasn't going to be able to register my car because of some rule he made up about my license expiring within 60 days. I called honda coporate to verify this information and they denied knowing anything about it. I made randy aware that it was going to be a minimum of two weeks before I was going to be able to get my license, he said no problem come in when you can. Two days later I receive a phone call, he said we need that license today. I said no i cant do it today its going to be a while. He said no problem just call before you come up. about a week later he calls again, this time yelling on my voicemail that we "needed the dealer plate back likkeeee yesterday, I will take other actions towards taking the car if needed" after this phone call i was extremely irritated. I called honda corporate which opened a case against the dealership (still not closed). after the two weeks i received another phone call saying they made several errors on the contract and that they were going to need me to come back down to resign. I decided that sounds like a perfect scam opprutunity so i decided they can take the car back that I had purchased from them. Also they failed to pay off my trade in for the full amount of loan, leaving me with the remainder of the balance. which i paid and now have the title to my trade in because they failed to follow through with the full payment. I told them they can have the title to the car if they let me out of this whole deal. they said i would have to pay the full amount for my trade in which they had already sold (8,800). Sound like a scam to you??? It probably is. Avoid this dealership at all cost. The general manager was fired for some reason, this dealership has a credibility issue......do not trust them.......they will try to pull a fast one on you.

happysmiles

Oct 6, 2010

Do not go to this dealership. They are lairs. I was told one price over the phone, came in and was given a different price. The sales person lied in front of her boss, telling me she quoted me that price. They were not willing to match another dealers price, so they actually asked me to leave, and would not work with me. I do not know what kind of dealership they are running - the customer service is horrible. I have been to many other dealerships when I was looking for a new car - all of the other dealerships I went to the customer service was excellent. I did buy a new car from a great dealership in Branford, and am so glad I did, everyone there is very helpful and nice. Do yourself a favor and visit a real dealership.

351coupe

Dec 2, 2008

If you are looking for a new or used car,and want a good experience-drive right past Westbrook Honda and go to the next dealership.This is long but worth the read,if you like to keep your money.I met with Kevon Morin(sales rep),and explained to him what I wanted for a specific certified used car in the $15,000 price range.I told Kevon exactly what I wanted to put down,and exactly what I was willing to spend per month for 36 months.He didnt have what I was looking for but offered me an older model with more miles.I declined.He insisted on "running some numbers" on the car that he didnt have for me.He was giving me sample scenarios at 7.5% interest over 5 years,and 4.9% interest over 4 years.I told him that neither was an option.The rate for 36 months is 2.9%,and thats the term and rate I want.He introduced me to the "sales manager" Marc Ethier,who turned out to be the absolute biggest liar and weasel that I have ever met in my life.When you think of slimebag salesmen,this guy is the poster boy.All Marc wanted to do was "run some numbers".I told him no,and left.When I got back home 45 minutes later,Kevon called me saying that the car I want just came in off-lease,and he can sell it (non-certified) for $500 more than I was looking to spend.I explained that the price was close but I want it certified for that.He called back and said he can certify it for $65 more per month than I was willing to spend.I declined,told him that it was over $2k more than I can spend,and that I would keep looking.Within minutes,I got a message on my phone that "Marc" says we are very close,and he wants to put a deal together.He wants to earn my business.He can do it for $25 more per month,than I was initially willing to spend,in addition to my desired down payment.He asked me to please come out before 5 pm the next day,see it and work a deal.Well,its close,so I figured its worth a shot.///////////////////This part is the real kicker////////////////I called Kevon the next day,and told him that I would be there at about 4:15 or so,and I would be bringing my wife,and my checkbook.At 4:10,Kevon called to make sure I hadnt had a change of heart.I assured him,I was running a little late,but I was half-way there.I live over 35 miles from Westbrook and it was a Holiday weekend.At 4:30 he called,and said that it was a slow day and Marc wanted to close up early.I told him that I was only a few minutes away,and I had my checkbook ready.He said,"Yeah,we're closing up now.I'll talk to you later." Real nice guy.He knew I drove all the way out there to see this car,and he locked up and sent me home packing.70 miles round trip driving,and an hour and a half wasted.I pulled in to Westbrook,and sure enough,it was dark and locked.The car was sitting in the garage bay.So much for being there until 5:00,and wanting to put a deal together.I drove home furious,and called Marc to ask what happened.He told me that when they pulled it in the shop to get it out of the rain,they started talking #s,and figured they couldnt sell it at that price,since it would only be a $400 profit,after it was certified.Yes,that is what he actually told me!So instead of being a man,and telling me earlier,or even telling me in person-he decided to run home early and hide from it,until I called him.--So Kevon and Marc are both liars,and neither of them had the guts to tell me.I told him that a small profit and a happy customer go a lot farther towards building business,than a big profit,and someone who is going to badmouth you when they see what a scam you try to operate.His response was that he would "run some numbers",and call me back the next day by 3pm.3pm comes,no call.Just before 4,Marc finally calls.(Apparently Westbrook is in a different time zone than the rest of the state)He is very cocky and says that xxx is the price of the vehicle,plus tax tags,fees,etc.His "new price" without all the extras is still $1500 more than my quoted "out the door price" from the day before.I call BS,and head down to the dealership.I walk in and head directly for this sleazebag's desk,and tell him calmly that he screwed up,disrespected me and my wife,wasted my time,and he should recheck his numbers,and make up for the mistake.He didnt shake my hand,or even apoligize for making me drive out there,while he ran away and hid with his scumbag buddies.He was very arrogant,and started manipulating numbers on the vehicle.I saw prices as high as $4000 over my quote,$110 a month over my desired payment,and 4 year payment options!!I picked up my cell phone,and played my saved message from Kevon,which clearly stated that he could do it for my desired down payment,with $25 more a month.Marc's only response was "I dont care what that says.Im not selling this car at a f*&$ing $400 profit."So he tells me straight out that he's making money off me,but still wants an additional $4000!I walked out and left a message for Jon Lorensen(owner) when I got