Used Cars for Sale at Uptown Ford Lincoln in Milwaukee, WI

MamaZ

Oct 20, 2016

Brought in my Escape for an oil change and tire rotation. The service was performed quickly at a reasonable price and I was treated courteously. Thank you!

Mary Ann Nicoud

Oct 18, 2016

My husband and I had shopped around looking for a second car and thought of several makes and models. When we decided on a Ford we called and visited several dealerships. Meeting Ruth W. at Uptown was the main reason we purchased our car. The entire experience was positive from the first friendly handshake to signing papers and getting her expert "tour" of our new car. The dealership is organized, well run and friendly and doing business with Ruth was a pleasure.Douglas and Mary Ann Nickel

Muskie 20

Oct 15, 2016

As always service was great. They always go above and beyond, very good at explaining things, the do not make you feel dumb. Will repeat til you understand

MJG

Oct 13, 2016

This dealership is a rare gem. I have had many new cars over the last 45 years. From the sale force to finance to service department, all are friendly and competent. And I LOVE my Flex.

LJM

Oct 2, 2016

My experience with Uptown Ford in shopping for and buying my new Ford Escape was excellent! Their internet sales program was easy and efficient - I started shopping online on Saturday afternoon, signed a sales contract on Monday, and picked up my car soon after. My investment in time and effort was minimal. David Doss displayed in-depth product knowledge and found the car with my specifications. The final sales closing process with Scott Krause was a breeze. And my new car exceeds expectations!

Jeff the car guy

Sep 23, 2016

great service on the F150 truck, nice that our son works at the dealership and can get our vehicles serviced any time he can bring the vehicles into the service dept.

Jkmeehan

Sep 22, 2016

Everyone was so great to work with ! Would highly recommend Uptown to anyone looking to purchase a car! So friendly and knowledgable ! Brian was a great person to work with- not pushy at all!!

new purchase

Sep 21, 2016

I found UPTOWN motors very honest and sincere, and deliver what they promise you. I have purchased 3 other cars from them and I will go back. Thank you Richard Enea and John Pentier. Bruno Giacomantonio

Gary Lasky

Sep 9, 2016

service was fast and complete got look at new cars will i was waiting. The waiting area was vary neat and clean.Will come back again

dbabcock

Aug 30, 2016

My experience was very easy and pleasurable. Fred is very personable and friendly. I always know they get the job done and I have total trust in what tell me.

Lovecars

Aug 27, 2016

Very well satisfied with the service dept. Excellent staff, Fred Schmitz service advisor is knowledgeable and friendly. On time for appointment, waiting area very comfortable.

Tim

Aug 14, 2016

Very friendly and a pleasure to deal with/ explained everything clearly/made sure we were happy with our purchase/helpful explanation of the car's functions/good all round treatment

DaHammer

Aug 9, 2016

I have owned Fords my entire life. One of the best dealers I've dealt with. Fair, upfront, and kept me informed through process. Have and will recommend to friends . Met with roughly 15 dealers in SE Wisconsin and Uptown was the only one that worked with me. I would suggest skipping any other dealers and just go to Uptown Ford

Lucky2bIrish

Aug 5, 2016

We were extremely pleased with the friendly service we received from Brian Gingrass. He was very willing to negotiate on the pricing as well as offered a fair trade-in. We look forward to doing business again in the future!

lincoln man

Jul 31, 2016

It was nice to work with people who knew what they were doing. There was no pressure. No playing around with numbers. Every thing was laid out in simple to understand language. Ruth our sales person was extremely helpful and knew about all the tech stuff on the car. I would feel comfortable recommending ruth and the dealer ship to my friends.

dick j haas

Jul 28, 2016

Ruth was very helpful and followed through on the things she said she would do. We had a few snafu's but were able to work through them.

rocket

Jul 25, 2016

Everyone was exceptionally friendly and helpful. The salesman, Brian, found the exact car I was looking for and I was able to pick it up within 2 days! By far the best car shopping experience I have ever had.

amyhuber

Jul 24, 2016

Got me in and out very quickly. Updated me on everything they did. Very efficient service department. The new lounge is a great place to hang out and get some work done.

Sue & John

Jul 15, 2016

Our 2013 Escape was at end of lease, we called Uptown and Rich Bruhn to schedule the inspection and talk about options for a new vehicle on a Saturday, and he was back in touch the same day with a great deal on a 2016 Escape with an excellent feature package and payment. Visited with him the next Monday, and drove our new Escape home that evening. This is the seventh vehicle our family has purchased, leased or taken delivery of from Uptown Milwaukee and the experience and ease of doing business with everyone at the dealership continues to be top notch. Thank you Rich for a great buying experience.

auntmomo

Jul 15, 2016

I do not like buying a car and this experience was painless.Salesperson was helpful and informative. Financial Manager was accommodating, as well.Would recommend.

Focusgirl

Jul 14, 2016

Leased a 2016 C-Max and the process was very stress free. Was able to take the vehicle home the same day. Richard was extremely knowledgeable and Scott was easy to work with.

Black King Ranch

Jul 13, 2016

I drove through the lot one night looking at F150's made an appointment and within a day made my purchase of a new F150 with John and Mike. They made it easy and fair....Thanks!

Bonnie

Jul 13, 2016

Completed service early and washed. Trusted to do work as needed. Excellent work. Very happy with my Ford! Have been coming back for years. Will continue to get service here.

kjorvestad

Jul 12, 2016

Excellent work. You have dine all my service, not that my ford has need much.. But I feel I can trust you do only do what is needed and I have never felt that I was recommended service just so you could get more money from me. I bought th car new from you and have not had any major mechanical problems.

CBYE

Jul 12, 2016

Caring, passionate, trusting, advising, and truthful. These are just some of the words I can describe them with. Let me start by saying a few things about the vehicles Ive purchased through them. One is a 2015 Mustang and a 2016 Focus RS. These cars have been amazing, it was a surprise for me. I use to hate FORD, why? Because I never knew how nice they were. When I took ownership on both cars let me just say they have blown me away. I was so happy and they were there to just make me happy with my purchase as these are big lifetime purchases. Dealers often try to scare or give you false information. Ive had this happen to me before, until I worked with a gentleman named Dave, I was never so pleased with my experience. Not only did he make sure I was well taken care of, but put me first all the time. Gave me a personnel number to call or text if I had any doubt. I had a nice wait on my Focus RS, almost 8 months. Let me tell you this, easy 8 months working with Dave. He cared so much about my order and we had a blast with it. Never once was I ever worried about anything. Dave got right to the point and made sure I knew what was going on. Ive had a little of 19 cars in my lifetime and none have ever gone so smooth like at Uptown Motors working with Dave and Scott. I would ask you to trust me on this when I say these two are like Batman and Robin. They get the job done and make sure they go the extra mile. They help you with insurance and making sure you get every opportunity to get some money back on previous deals or future deals. They will make it worth your time, your money, and mostly your happiness. -CB

Jim

Jun 29, 2016

This is the way car buying should be. I found a great vehicle at a great price and was ableto work out a deal within an hour and feel as though I was treated fairly with my trade,while getting a great value.

gary123

Jun 25, 2016

Uptown is a very professional and efficiently run dealership. I have purchased many vehicle both personal and for business from them. I will continue to purchase from them and recommend them.

myfordtouch

Jun 25, 2016

The sales and management staff were very thorough with their assistance in locating the right vehicle for me, as well as structuring the financing. Ultimately, the delivery of a beautiful new Lincoln! Very satisfied to say the least...

Shirley Moots

Jun 21, 2016

Just picked up our new Lincoln MKZ, love it. Uptown (John Pentler) made the purchase exciting and wonderful experience as usual. Uptown is our Superior Dealer, would not purchase vehicle anyplace else. Wonderful staff, everyone treats you as "Special Customer". They NEVER miss anything, everything is covered and correct the first time.

grandma

Jun 18, 2016

Once again, Uptown has exceeded expectations. Since this car is being driven by our 17 year old granddaughter, we want to make extra sure that it is kept in tip-top shape so we know that she will be safe. Uptown helps us do that. The car was ready for pickup when expected.

Uptown Fan

Jun 16, 2016

We have 3 cars that needed service. They were all scheduled and completed in a timely manner. In the time I was there, everyone that crossed my path said hello. I saw the owners who stopped and said hello also. Great place all around

Jim

Jun 16, 2016

The department took care of my vehicle in a very timely manor. The waiting area is very comfortable. When finished they washed my vehicle and presented it to me clean. Great dealership. Very obvious is their commitment to excellence.

barbnbob

Jun 8, 2016

I Would like to thank John Pentler and Rich Enea for all their help when I purchased my new 2016 Ford Edge. I also want to thank Fred and Bob in the service department.

Ceschlicht

Jun 3, 2016

They were fast and friendly. Wish they would wash your car like other dealer do. Lounge is great free Wi fi. Don't know what else to say .

storez62

May 21, 2016

We have purchased all of our cars from this dealership . we get a very good deal on them & they take great care of them with the service department!

Tosa Trio

May 11, 2016

Fred, Michele and the entire service team consistently provide exemplary service.Their focus on getting the job done as quickly and reasonably priced as they can is a testament to their customer centric approach.

Todd B.

May 9, 2016

Don't know what to say. Perfect as always! Car came back spotless. Did a wonderful job on short notice! I was unable to get my car to Uptown so the Finance Manager, Jim B, picked up my car on his way to work! What customer service is made of!

Tyler2014

Apr 28, 2016

They are the best in the city,that's why I'm a repeat customer and always will be...I send others there as well

Karl J.

Apr 13, 2016

I got to tell you, I have not been a Ford Man since I sold my 1964 1/2 Mustang in 1978. Don't ask me about that dumb youthful deal!!! With our new Ford, we had a rough start because the vehicle we selected via an internet purchase at another dealer did not work. However DeVarrio Raines got us into an upgrade and we love it. We also had some warranty issues (little dents, scratches, etc.) that DeVarrio got taken care of for us. I would absolutely recommend DeVarrio and Uptown to anyone looking for a Ford.

Julio

Apr 9, 2016

I was greeted warmly, yet professionally by Mr. Ahmed Hill.I was very specific in what I was looking for and what I was willing to pay. Ahmed listened and delivered the total package.Thank you to the entire Uptown team.I'm very happy with my new used tuckJulio Rivera.

khedge

Apr 8, 2016

The atmosphere is so upbeat yet very relaxing. Everybody is so friendly and helpful. We feel like royalty each and every time we schedule an appointment. Very easy to deal with

T. Spencer

Mar 30, 2016

By far one of the best dealerships in SE wisconsin. Glen, John and the entire staff we have worked with are trustworthy and honest.Thank you!

trd

Mar 28, 2016

I have been dealing with Uptown for many years and have never been disappointed. Scott has turned out to be a great friend. The service department has been very efficient and helpful. I would not think of going to any other dealer.

LinolnMKX4

Mar 19, 2016

Fed is ALWAYS fantastic and he introduced me to a sales man that took the time to update and fix my Sync issues, I didn't receive this help when I picked up my car new in October. I was just told to log into Sync and update things myself but it was more complicated and my account information was not originally set up with a phone number to make things easier when I would go into a new lease.

bernster

Mar 18, 2016

I leased 4 cars from this dealership and will continue to do so. Their sales and service departments are outstanding. Every time I'm there I'm treated like family.

stebes4

Mar 10, 2016

John Pentler and Scott Krause are very knowledgable, professional, and personable. They couldn't be any better! And, the Mustang is awesome!! I highly recommend Uptown to anyone interested in getting a new/used car.

Hamnmerman

Mar 9, 2016

I researched my new truck on line, both with the TrueCar app, and by looking at dealership inventories, on line and in person. Uptown's web salesperson was motivated to close the deal, offering to find what I wanted. Realizing the 'pickings' were slim, she found the best options of what was available and made it hard to walk away from the deal. So I didn't. I am very satisfied with my truck, and the staff at Uptown.

kelseyfulmer

Mar 9, 2016

I worked with Mike Esser to find a car that would fit my needs. The experience was very easy as he was very awesome to work with and I would recommend this dealership to everyone.

michael

Mar 4, 2016

The dealership waiting area was clean this was a major identifier. If pride isn't taken in the customer waiting area what was like in the service area. I say this because I lead a 6S team . This term in manufacturing is process to clean and organize and finally sustain the area. Uptown sustains keep up the good work.

2016 Ford Edge

Mar 2, 2016

Brian S. took the time to explain every detail of the car(s) I was interested in. It is because of his due diligence that I chose to purchase the car from Uptown.

scchrist

Feb 16, 2016

Drove in last Thursday to take a look at a Ford Edge my wife and I saw online. The dealership was having a party, Mike put on his coat and came out to see if we had any questions or if we were looking for anything in particular, we told him we were just looking and he wasn't pushy at all. We came back the next day to test drive the car and he was very helpful with any questions we had. We told him we were going to look at another dealership just to see what others had and he was very understanding. We came back the next day because it was the best deal and he was very accommodating. He went above and beyond to get our sale without being overbearing. He stayed late to make sure our sale closed well. Scott the finance manager was very helpful, explained everything to us and always checked in to keep us updated. He also stayed late to get everything done. Our first buying experience went wonderfully and would highly recommend them.

Torch1143

Feb 16, 2016

As always, our experience was a very good one. Everyone is very courteous and friendly. We never have to wait any longer than expected. Very pleasant.

VLM

Feb 10, 2016

I can't express how truly wonderful each and every car buying experience has been with this dealership! I am beyond happy with my purchase.

PatrickMc22

Feb 4, 2016

I recently brought my 2012 Fiesta into Uptown Ford-Lincoln for a recall repair (replacement of door latches) and its 50,000 mile service visit. Fred Schmitz took great care of me and my vehicle. I appreciated the complimentary ride to my office in the morning. When I came back to get my vehicle, there was a mistake on some of the paperwork. Fred immediately reviewed the situation and corrected the mistake on the paperwork and on the electronic records. Great customer service! That's why I drive across town to have my vehicles serviced at Uptown.

kberigan

Feb 1, 2016

Fred is always cordial and welcoming. He had promised a loaner vehicle which was promptly ready. I was told the time of completion, so rather than waiting at home for a phone call, I came back, and after a short wait,my vehicle was ready. So meticulous, they put it through the wash twice. I was to refill the gas tank of the loaner to 3/4's. I had put on 25 miles,but in a fit of generosity , I filled it to the top thinking that the next person to get the loaner would get a gift. But, moments later , I saw the same vehicle with company driver shuttling a woman. The gift went astray.

KarenM

Jan 15, 2016

All of my questions were answered, the alert notice that had come on was fixed and the 10,000 mile check was completed in a timely manner. I like the fact that the car was washed!

UNCLLET

Jan 14, 2016

As always my car buying experience at Uptown was nothing less than exemplary. The Uptown staff treat me like family! I will purchase all my vehicles form Uptown.

alwaky02

Jan 10, 2016

Diagnosis of oil leak was identified promptly and parts were ordered to fix the problem. Loaner car was provided which makes my time more valuable and no hassle. My sales rep worked with service to insure quality service was provided. That means a lot to me to have that type of personal service, Great Job to Ahmed Hill and the service dept.

amyhuber

Jan 10, 2016

Machelle is THE best service manager I have ever worked with. She is thorough and explains thing well. The new customer waiting area is awesome. I can set up and do work while i wait.

VanessaMueller3

Jan 6, 2016

I started out new to the area and found Uptown by accident,but I loved their service and felt welcomed and appreciated. We've since bought a car there and plan to buy another next year. Simply the best!

Mary

Jan 5, 2016

Dave wanted to make sure I was comfortable with all of the features at the same time he let me know whenever I have questions I should feel free to call or stop in. Very kind

Hilge

Jan 1, 2016

John Pentler has made it pleasant for us in purchasing our last two SUVs and maintaining them. The service department repaired everything to my satisfaction. Rich Bruin was helpful and not pushy in our most recent purchase.

5.04U2NV

Jan 1, 2016

The entire staff at uptown is always great. We will continue to get our vehicles from them because they always take care of us, even after the paperwork is signed.

PWF

Dec 23, 2015

very easy to deal with.. very knowledgeable. I always feel like i am very important. The waiting room is comfortable and everyone is very friendly.

wilsoch123

Dec 22, 2015

This was my first purchase from this dealership and the Prompt and Friendly welcome before I entered the building was very impressive. My agent never left anything unanswered and made this experience one I will not soon forget.

MaryKay

Dec 11, 2015

I brought in my MKX for a ride along. Was surprised they would offer a rental and have it fixed same day. Was pleasantly surprised by how important it was to take care of me.

kipper627

Dec 4, 2015

Even an oil change turns into a great experience. They were fast and efficient and when it came time to pay I had a credit balance on my advantage rewards but wasn't showing up on the computer. Fred took care of it and I got my credit. I know its a little thing but it shows that Uptown makes sure you are taken care of no matter how big or small. Thank you.

nerakmot

Nov 24, 2015

Michelle the service writer was helpful with setting up the appointment to find an annoying rattle in my new Ford CMax. Tech Andrew Popke was intent on hearing the same noise I did, found the problem and fixed it! Have had other work done at Uptown and have been very satisfied.

customer

Nov 20, 2015

This dealership has a reputation for honest service. This is the 11th year I've been having my car serviced here and plan to continue.

wlstumpf

Nov 17, 2015

I brought my 2014 Escape in for it's 17,000 mile service. I am very pleased with the car in all aspects, and very pleased with the service at Uptown. I have been using Uptown for my Ford products ever since I moved back to Milwaukee in 2000, and don't plan to change that habit.

Rlopez1

Nov 10, 2015

It was very easy to make the appointment. The service person made every attempt to accommodate my schedule. The service appointment was prompt and personnel was very courteous.

76years

Nov 7, 2015

I had a short visit but a comfortable wait. Everyone was helpful. Got help for the tea and other goodies.Pop corn, cookies and tea. Thank You

JohnD

Nov 4, 2015

This dealer treated me well from the moment I walked into the showroom. The salesman (Howard) and the sales manager (Jeffrey) were courteous and friendly, providing info as necessary without undue pressure. The finance person (Scott) also was friendly and helpful. I would recommend Uptown to buyers without hesitation.

Garnholt

Oct 31, 2015

The service department is always very professional and helpful in the repair of our cars. My wife gets shuttled to work and picked up without any problems. Fred is a personable and thorough advisor.

Toni Gray

Oct 22, 2015

Great service, great customer serivce. Thank you for doing a great job on my Lincoln MKZ! It looks great. I will return. Thank you Uptown.

MSJR

Oct 20, 2015

I needed an all wheel drive vehicle to help me successfully navigate these harsh Wisconsin winters. My sales staff worked diligently to helped me find PERFECTION! Though I was indecisive and unsure of what would be best for me, they were extremely patient and kind. They coupled experience and knowledge with my style and preferences and came up with the ideal vehicle for me. I am 100% pleased and grateful.

KathleenJudy

Oct 17, 2015

Thank you for doing a great job on my Escape! It looks great a I know it will last a long time. I am so happy I purchased my Ford from Uptown Motors.

cardgirl

Oct 14, 2015

It does not matter why we bring the car in for servicing. We are always welcomed and the work is done in a timely manner. We were just there for the recall of our ford focus and it was explained exactly what was done.We have always enjoyed coming in for our various appointments to a wonderful dealership.

Boys5

Oct 14, 2015

This dealership goes on and beyond service they explain all of their cars and what to expect and their sale person was very helpful with this .I have never had a bad experience at this dealership and have bought over four cars from them. I would tell everyone to go there

LinolnMKX4

Oct 13, 2015

Always great service and I'm in and out in a timely manner. I would recommend Uptown to anyone who drives a Ford or a Lincoln.

devenson5

Oct 7, 2015

Drove in, no one was there, sat in car for about 5 minutes or so until a tech said to go inside. Waited several more minutes for the guy at the computer to finish his phone conversation, talk to a tech about a missing key, finish a previous order and then finally get to me. Over all it tool 15-20 minutes just to drop my car off. Everything else was fine.

Hoofbeat66

Oct 1, 2015

Thanks to Rich Bruhn for his help finding me the vehicle I wanted. The people at Uptown are great to work with. Loyal customer to Uptown. Thanks

Casey

Sep 29, 2015

Felt it was one of the best dealership I ever did business with. Everyone one was most helpful in explaining everything to me. I would definitely go back to Uptown

suschristine

Sep 23, 2015

I needed a new vehicle after having my Mountaineer for 9 years. I have little time to hang out in person so John and Amanda sent me info on vehicles of my choice. After deciding on make, I checked website inventory (very accessible site). Narrowed my choice to 2, told them I'd be in after work. I decided, filled out paperwork and went home to make dinner for kids. Went back 2 hours later, traded i and drove away very happy! So easy! Thank you Glenn, John, Scott and Amanda for making my experience pleasant and easy.

John

Sep 22, 2015

Uptown went out of their way to get me in for my service. They were booked and so was I. So they found a time to get me in for my recall fix, and they squeezed in an oil change and tire rotation. They are always accommodating.

Gunner

Sep 1, 2015

Another great purchasing experience with DeVarrio. Found the right car for new changes in my personal life. Will be back in about 3 years for another trade.Ralph B.

Juan

Aug 30, 2015

Uptown is your dealer, excellent and fast service! The customer service is perfect, easy to get an appointment and the waiting aerea have all the things you need

Tom

Aug 19, 2015

In this case I wasin for an oil change an as long as I was there, had a recall item corrected. All complete in a few hours, good waiting area and coffee available. Nice place.

spider

Aug 13, 2015

kudos to Mrs Wondolkowski for easing all the fears and trepidations of car purchasing.Proficient explanations and patience !Smiles everywhere. car in excellent condition, looks and drives like new.

Doors001

Aug 6, 2015

The work done, front breaks and oil change were done professionally and timely. All persons were friendly , courteous , and always helpful. All work was clearly explained.

Smoots

Aug 6, 2015

Worked with Bruce Gregory on windshield replacement. You can be assured Bruce, will getto the bottom of any issues and will always go the extra mile to make the customer happy.He indeed did excellent job and made us very happy. Great place to do Business.

MaryK

Aug 5, 2015

I had some minor issues with my service experience last time and this time they addressed everything and I was very happy. Service rep delivered his card to me at the end of visit so that if I would have any issues, I could contact him directly which was a nice touch!

JMC210

Aug 4, 2015

Everyone in the dealership made my experience so easy going and memorable. It was my first time getting a car on my own and they made it stress free and simple. Jeff Sardina is an amazing salesman and went out of his way to help me in every way possible. He was an outstanding man to be able to work with and I couldn't be more thankful to have had him help me and I couldn't be more satisfied with my purchase. He also made sure to tell me everything about my new car and made sure I understood before I left the lot. Truly incredible experience! I highly recommend this dealership and will most dedinitely be returning! Thank you Uptown!

jim57

Jul 23, 2015

this is our 10 car purchased from Uptown, Good people to work with always polite, Todd did a great job explaining all the features. Would never consider going any where else.

newcar

Jul 23, 2015

I knew Jeff for a few years and helped a friend by a car from Jeff and now it was my turn to buy a new car. I have not had a new car in 14 years and jeff showed me the way.

ktq

Jul 22, 2015

Came to the dealership for the 20,000 mile checkup / oil change / etc. Was waited on right away and the car was done and I was on my way in 30 minutes. Fabulous service! Thanks very much.

barbnbob

Jul 21, 2015

Good people to work with Richard Enea did a great job explaining everything about leasing a new Lincoln. This car is so nice to drive and has GOOD LOOKS.

Rand McNally

Jul 20, 2015

John, the GM, is well deserving of his leadership and decision making. His team on the field is consistently superior! My first Ford product, a truck, in 45 years of GM and German vehicles.....I will not be going back. Well done to the entire Uptown team!

Explorer

Jul 13, 2015

Professional. All questions were answered in a clear and understandable way. Both Rich and were a pleasure to work. For the suggestion box, it would be nice if Scott had a sense of humor.

Lincoln lover

Jul 12, 2015

Everyone at uptown is wonderful to deal with. Helpful, attentive and caring. It's a pleasure to deal with this dealership. Their honesty in the car business is very appreciated.

jwiley19

Jul 10, 2015

The service department was friendly and courteous. I had a 1:00 appointment and the technician examined the vehicle right away and diagnosed the issue and needed to replace some equipment. About 1:40 I was informed what need to be done, they had and the parts and would begin the repair immediately per my okay. I was told the repair took approximately 1hour and half. They completed the repair washed my vehicle and I was leaving a little after 3:00.

DanV0813

Jul 2, 2015

Rich was very helpful and was able to have us in a new car in less than a week. He provided excellent service from the time we walked in the door until the sale was complete. Has even followed up since.

MHens

Jun 25, 2015

This is our 4th new car purchase from Uptown, We enjoy working with the people at Uptown where we are treated like family. Love our new Taurus, and know that we will continue to receive great service.

Faughtc

Jun 22, 2015

We received good explanations of the service problem. We were given a loaner car and that helped immensely. We were kept informed on a daily basis about the progress of the repair. Thanks to Jessica who helped us navigate through the week long part ordering and repair. ??

William Krohn

Jun 17, 2015

Friendly, prompt, very nice waiting room and work done in a timely manner.I have been going to Uptown for many years and they have made the expirence of having my car serviced a pleasent one.

Chas68

Jun 16, 2015

The service department was very attentive to my time schedule and performed the work ahead of the time promised. The waiting area is one of the best I have seen.

Morgan

Jun 14, 2015

service was quick and the price was right. The location is close to my home and the Uptown staff are friendly and accomodating and very professional.

Cflynn

Jun 2, 2015

I am always satisfied when I service my car at Uptown. Everyone is so friendly. You should not require a word minimum. This is ridiculous.

Yale bob

May 31, 2015

Ahmed is a very good sales men and a pleasure to work with. Everyone at the dealership is very friendly and helpful. My wife and I feel very comfortable when we stop in for any reason.

Jcw1741

May 31, 2015

Quick in and out from service department. Always explain the bill.great new waiting area. Have great hours so accommodate my schedule and work hours

Mary O

May 29, 2015

This is the 1st time I have ever leased a vehicle and the experience was very pleasant. All of the staff I met with were very friendly and accommodating to my needs. I would definitely recommend this dealership to my family and friends.

UptownFan122

May 20, 2015

I have only leased one other vehicle before this car and I have never had an experience as good as I had this time around. Devarrio was do attentive to everything I needed without being a bother like most salespeople can be. He was incredibly nice, knowledgeable, and easy going. He made me feel comfortable and at ease with the decision on the vehicle I have now. I also of course LOVE my new car. I cant believe how many new options the focus has on it now. My last lease was a 2013 ford focus and this new one is a 2015 focus. I wanted just the base package and I still got more than I thought I could with it. Also, when I worked with Scott in finance it was so quick and easy! He explained every document and answered all of my questions. He also was able to get me an extra rebate which allowed me to be able to afford a tire warranty! I will buy all my future cars from him! thanks uptown!

Focusgirl

May 17, 2015

Love my new Focus and my salesman. Scott Krause was very professional but also very welcoming. He made the finance part of the deal stress free. My salesman Richard Enea made sure the car was clean and had a full tank of gas. John Pentler was involved in the deal and for being the owner of the dealership he could not have been nicer.

carole

May 16, 2015

My husband and I were interested in the Lincoln MKC. We were offered the "date night" experience. We were able to spend 24 hours with this vehicle and were treated to a $100.00 gift card that we could use for a dinner in a restaurant of our choosing. There was no "push to buy", and we really liked that approach. We ended up purchasing the MKC from Uptown because of great pricing, the promise of an excellent service department, and personalized service. Devarrio Raines was our sales agent. He was very knowledgeable about the MKC brand and features. He explained the MKC very well, and he was able to answer all of our questions.

Anderclub4

May 15, 2015

Our salesman, Devarrio, helped us find the Escape we wanted. We got good trade in value for our F150. We bought 2 cars in 2 weeks at Uptown and this is the 4th vehicle we've bought from them.

Anderclub4

May 10, 2015

After an accident my 2012 Escape (bought from Uptown) was totaled. I needed another car quickly. I wanted to downsize. Devarrio helped us find the Focus the was exactly what we wanted.

francine.blaha

May 5, 2015

Great salesmen, service, dealership. Had a fun time with purchasing this vehicle. Like the idea of the car washes that come with the purchase and like the idea of the snacks while you are getting your auto serviced. Friendly staff and clean business.

92warrior

May 5, 2015

I contacted Uptown based on a recommendation from a friend. They found the vehicle that I wanted at a good price. There was no pressure from the sales staff.

olimpo

May 3, 2015

Drive in, get a professional analysis, sit in the waiting room with tea, cookies & bananas watch TV, read the paper or current magazine,& its done!

Enforcer

Apr 29, 2015

Price is very important to everyone, but at Uptown you get a great price and even better great people. My thanks to Fred in service for how much he cares about me as a customer.

Jim

Apr 21, 2015

All staff very knowledgeable and congenial. All very helpful. All very courteous. Good free popcorn, sodas, coffee, cookies, fruit. Waiting room nice big screen TV.

Smoots

Apr 21, 2015

From the moment of arrival at Uptown, it is truly a Excellent Experience. Prompt attention, courtiousand helpful personnel, excellent service. The waiting area is great, we enjoy the coffee, and thefish tank. Can't say enough good things about this dealership. John and Glenn Pentler do anexcellent job managing this delarlership.

nifeman

Apr 15, 2015

I pulled into the service area and I was greeted by a very courteous service writer. I explained what I needed and showed her the service letter that I had received in the mail. She showed me which coupon to consider using that offered the most benefit for the least money. I decided to wait for my car and I found the waiting are to be attractive and airy. The rest room facility was one of the best I have ever seen. I look forward to my next need for service. Bob SchrapPS I loved the chocolate cookies as well!

DJ

Apr 4, 2015

Only thing is my oil change usually it takes 30min - this time it was 50min. But the free wifi with soda and snacks made the time fly by

car guy hank2339

Apr 2, 2015

Service handled promptly. Questions and information was handled satisfactory.We were very comfortable waiting in the lounge. When information requested was given Fred he brought it to us immediately.

dz

Apr 1, 2015

Jessica is very friendly and makes every experience easy. We have been completely satisfied with our service at Uptown. Updates, if needed, are given in a timely manner.

Paul F.

Mar 27, 2015

First off my parents and I have purchased two brand new cars from Uptown in the last year.Service dept. and the sales dept.are both very helpful always.From Bob to Fred to Mike and all other staff at Uptown thanks for making our time at Uptown an experience(s)that we havealways enjoyed.Glen P.thank you also for hiring professional and caring people.We just loveUptown.Ramon,Jill and Paul F.

M&D

Mar 18, 2015

Working with the staff at Uptown is always a pleasurable experience. This is our second purchase, this time a lease and every one we worked with went out of there way to make our transaction an enjoyable one. No doubt we will recommend Uptown to anyone looking for a vehicle purchase, be it new or used.

Mikey

Mar 18, 2015

I enjoyed the experience at Uptown Lincoln. I was treated very well and had a relaxing appt. MY service was performed quickly, properly and with a smile.

ctnelson

Feb 26, 2015

Leasing a new vehicle could not be easier! John Pentler G.M. and his staff go out of their way to make the process pleasant, efficient and affordable! Sales staff like DeVarrio always remember your name and Jim in the business office makes signing the paperwork enjoyable. I highly recommend Uptown to everyone! Charlie Nelson

dutch

Feb 12, 2015

I brought my new truck In for the first oil change. My sales consultant was still helpful with even more info. I bought my truck sight unseen. That's how good she was at helping me. I like to be straight forward and not play around trying to get the best price. I learned more about a pre owned vehicle that I had from here then who I bought it from. Like the blinker for passing.

denny

Jan 30, 2015

The salesman was not only knowledgeable but patient and not pushy. I had time to think about the purchase. The salesman here at Uptown was most pleasant.Thanks for all your help during the process.His name is Devario Rainnes.The only thing I would have liked them to offer would have been a second set of keys.Uptown Ford is a class outfit.ThanksDennis Moser

kcosby

Jan 24, 2015

So I purchase a great used car, 2009 MKZ. Wonderful sales service and closing process. Had my car for 3 weeks and the driver side heated seat module goes out. call and schedule service was told that it was not cover under the warranty that I purchased and that the dealership would cover 1/2 of the $350 for a new module. I said, "I have only had the car for 3 weeks and have not made a first payment; it worked when I drove it off the lot, this is unfair and I am not happy with service". Talk with the GM to provide my feedback and he told me that he felt that I was threatening him with giving feedback online; after the awkward silence, I walked out. What a tool. I love my MKZ but I will never purchase a new model from Uptown. Once you sign on the dotted line, the service and customer care means absolutely nothing. Let me be clear, the initial service and care is very different after the purchase.

tpizur

Jan 22, 2015

Ford Uptown and all of its employees helped us tremendously in purchasing our new 2015 Ford Explorer. Our Freestyle died (transmission) and we were in need of a new SUV pretty quickly.

kipper627

Dec 31, 2014

Getting ready for a trip and wanted my car checked over. Fred had the car checked from bumper to bumper, found things needing service and was taken care of promptly and at a reasonable price. I trust there work and ready to head out on our trip without worries,Fred also made sure I had the phone numbers for Roadside assistance and the extended warranty number in case I would have any problems.

paulgrek

Dec 31, 2014

My car was ready when promised and they made the process very easy. Te people in the service department are friendly and helpful and are a big part of me continuing to bring my car here.

barbnbob

Dec 30, 2014

wonderful place to have my car serviced. you have very good people working for you. Fred in the service department is a great person to work with.

bernster

Dec 19, 2014

Every time I come to Uptown for service Fred and the rest of the team always take great care of me. Whether it's a oil change or minor warranty work my car is alwys done on time.I couldn't ask for a better service or buying experience.

Shirley Moots

Dec 10, 2014

Fred is the BESTIT is always a pleasure to see when coming into dealership. He is very helpful and stayson top of everything. The entire dealership is "The Best" to deal with. The change to Uptown was the best movewe made. We were amazed at the service and attention of Service Dept. and Sales Dept.John Pentler is just the "Greatest"

Darice Brown

Nov 24, 2014

As always, Fred is such a joy when coming into the dealership. Amazing service and he kept me updated on price and he was able to work me in when I had unexpected issues with my tire.

francine.blaha

Nov 23, 2014

Ben Michalski went the extra mile.I had appointment for oil change and tire rotation. I had to wait, but oil change & tire rotation were performed and he himself took my Edge and had it washed as he did not want me to wait longer. The service dept. was backed up and he comped the change and rotation.He deserves kudos.Kind, friendly, Smiling. The perfect service advisor KEEP HIM. Service advisors at times get bad reviews due to stress, but Ben was AWESOME.I actually wanted to give him a hug. He really made the rest of my day.I went home with a smile on my face.It actually are these little acts of kindness that sets this dealership apart from any other. WONDERFUL.Have a nice Thanksgiving to all.Francine

Leah2fred

Nov 8, 2014

Have been a patron of this family owned business since 1987. They do it right the first time. I have never had a bad experience there in all of these years. They are honest and I never worry about the work that has been done. Great turn around time, knowledgeable staff. Have been recommending them for years. And because they had serviced my other vehicles there, I bought my latest vehicle from them in 2009, another very easy buying experience. Love Uptown !

mattc3196

Nov 4, 2014

Dropped my truck off for break line repair. The line was damaged by an aftermarket install. I couldn't believe they had it done and called within 2-1/2 hours. I just told the service writer jokingly that I wanted the truck back today. Far exceeded my expectations by getting it back so quick and the job done right.

a4johnson

Oct 3, 2014

Thank you very much Mr. Ahmed for making my car buying experience exceptional You picked out the perfect car for me. I'll never forget it. Thank you, Thank you. I'll definitely be back and the recommend dealership to family and friends. I'd received bountiful of compliments about the car.I had been to other Dealerships even the well known and liked Andrew. They could not top uptown.

Jacqueline Lipski

Oct 3, 2014

Very informative and pleasant buying experience..Very knowledgable sales person and finanace employee. Wonderful and low pressure transaction. Would recommend Uptown Ford Lincoln to all my friends and acquaintances..

gmann555

Oct 2, 2014

Very Nice Thank You. Excellent. Well supported, informed and knowledgeable about product. Very Nice Thank You MikeVery Nice Thank You RuthSee you next time!

craneman56

Oct 1, 2014

Thank you John Ahmed and Scott. You all did a great job with our purchase. I will definitely recommend your dealership to friends and family.

pmc1330

Sep 18, 2014

Amed did a great job finding a vehicle that fit my needs. Great service from Jim in finance to the condition of the new vehicle. It is a pleasure to do business with Uptown!!

efordLL

Sep 16, 2014

Fahrvergnuegen? It's redefined in my life. After decades of driving Volkswagens, my interest in a Ford (hybrid) was met with excellent service, a warranty, price, and the car I was looking for. Fantastic!

Mona22

Aug 25, 2014

I recieved a lot of help when I was looking for a new car for myself! These three gentlemen were very knowledgable and helped me choose the right car for me! :) VERY SATISFIED! Thank you all!

Keith8891

Aug 11, 2014

The dealer who worked with us was amazing. He went above and beyond in his efforts to satisfy is. The business manager however was displaying mannerisms of a person who rather be elsewhere. Very uncomfortable feeling in his office. Lack of patients.

wlstumpf

Jun 28, 2014

Since moving back to Milwaukee in 2000, owning a Mercury Sable and a Ford Ranger, I have had all of my service on all of my vehicles done by the team at Uptown, including oil changes. When I just purchased my new Ford Escape Titanium, I didn't even consider any other dealer; because of my prior experience with Uptown Service Department, and satisfaction with all the sales personnel I have dealt with since then.

JessicaStearns

Jun 27, 2014

The experience I had at Uptown Lincoln Ford was truly top-notch! I started this process about 9 months before my 2012 Focus was up due to some financial issues. Jeff was very kind to me and educated me on what the best option would be in my situation. Once it was time to start the process of getting a new lease I worked with Todd who was very understanding and patient with me while I test drove a few cars. Over all they were very understanding and provided great customer service to me in a very unique set of financial issues.THANK YOU!!!!

jesiebert

Jun 27, 2014

I walked into the service area and was not greeted, even though there were 3 employees within a few feet that saw me. Not one employee ever smiled during the entire visit. I felt as if I was just one more customer interrupting their busy day....or they truly didn't like their jobs?? Not what I expected at all from this dealership. The efficiency and quality of the work was great. I do mystery shopping of car dealers on a regular basis and if this was one of those, it probably would have had a pretty low ranking.

patkimnelson

Jun 19, 2014

We stopped by the dealership to see a different car. Howard showed us the MKX and we fell in love. Howard worked very hard to locate the car that had the options we were looking for.

TedGrekowicz

May 30, 2014

Traveling out of state on a holiday weekend, we experienced an engine problem. Fred Schmitz took us under his wing and fixed the concern. We had another problem that he also corrected before it became a disaster. Fred and Uptown takes great care of their local customers and extends that same care to visitors.

RBURTON38

May 28, 2014

We had major problems with our 2013 MKZ and after having it in for work to correct the problems they were not able to correct them [JOHNPENTLER IS AWARE OF THE NATURE OF OUR PROBLEMS]HE ARRANGED FOR OUR CAR TO BE RETURNED AND REPLACED WITH A NEW LEASED 2014 MKZ.WE WERE VERY SATISFIED WITH THE WORK JOHN DID TO SOLVE OUR PROBLEM. THE NEW CAR IS COMPLETELY DIFFERENT THAN THE CAR WE HAD.THANKS AGAIN TO JOHN AND UPTOWN-- RICHARD LEE

DivotMaker

May 16, 2014

I've been doing business with Uptown for over 10 years. My most recent visit was for routine service on my 2014 Mustang. Jessica was courteous, helpful and professional as always. While I was waiting for the work to be completed I struck up a conversation with a sales rep, Davario Raines. He understood that I wasn't looking to replace my vehicle soon since I have 18 months left on my lease. He was very knowledgeable about current models as well as proposed future models. It was a very relaxed and comfortable conversation. Just like I was talking to a member of my family. I cannot say enough good things about Uptown.

katequinn03

May 12, 2014

This was my first service visit since buying my new Ford Edge. Everyone was very pleasant and the service was completed in a timely manner. Thanks so much!

Mikeinator

May 11, 2014

Uptown Motors always does excellent routine maintenance on my car, and with their newly remodeled waiting room, it almost makes you want to spend more time there!The staff is friendly, and they always get my service done in the right amount of time.I highly recommend bringing your car here for any service needs!

racjjwmw

May 11, 2014

Our visit to Uptown for service was first rate. We scheduled an oil change for our van in advance. The service department took care of our van in a timely fashion. Hats off to Uptown for their new waiting room. It was very comfotable and offered a number of appreciated amenities. Thanks again for the great overall experience.

RuthSauter

May 7, 2014

I drive from Green Bay to service and buy my cars from Uptown. Are there dealers closer? Yes. However, I value the trustworthiness and reliability they give me to make it worth the trip. Peace of mind is what Uptown gives me.

maryfenger

May 6, 2014

Nice new waiting room. Nice touch - free cookies and WiFi! Pricey on Battery replacement cost. Would have bought a battery but, can find one elsewhere cheaper. Service was quick.

ctcallen

May 4, 2014

As usual, my experience at Uptown was outstanding. The staff was very knowledgeable, courteous, and accomodating. The entire process was smooth and at no point did I feel overwhelmed or pressured. I will continue to buy and lease vehicles at Uptown in the future.

netoyde

Apr 29, 2014

Mike was great. He is very knowledgeable and he gives the extra mile. Overall excellent service from him and I will come back for more business.

JosephMantsch

Apr 24, 2014

My vehicle was recalled again and working with Fred in the service department is most enjoyable. He is an asset to your company. He is one of the reasons I come to your service department. He always treats you with respect.

barbnbob

Apr 12, 2014

Very pleased working with the folks at Uptown Motors.Fred in service is a good person ,cares about the customers.Only problem was that i could not switch the newer battery in my 2010 Edge to the 2012 Edge. The battery is not the same design. Thanks, Bob Rabinek

bernster

Apr 4, 2014

I've been doing business with Uptown for over 6 years and I am completely satisfied every time I'm there. My vehicle is ready on time and they always take great care of me.

JudyJanczak

Apr 3, 2014

When Bruce and Scott both told me the bubbling paint on my Mustang's hood was a factory defect, Bob Maxwell helped get a replacement part. The body shop did a beautiful job on matching the (three stage) paint and the rental car was free!!Can't thank you guys enough for bringing 'my baby' back to her beautiful self!

robertahegy

Apr 3, 2014

I've grown to love this dealership since purchasing our 2011 Explorer. The Sales experience was excellent and the honesty and fairness of our purchase price was outstanding. Since then we have decided to bring all our vehicles to Uptown for service because of the great friendliness and fair prices. We live in East Troy, so there are many places we could take our cars in for service, but we choose Uptown because of the great service and pricing and the very friendly and accommodating people there. Their newly remodeled waiting area is awesome and a great place to relax while your car is being well taken care of. GOOD JOB UPTOWN!! You are our DEALER OF CHOICE!!!

Ebaker1225

Mar 29, 2014

Excellent customer service, Fred assisted me as soon as I walked into the service room. Explained the work that was done, and also explained the auto check off list. Made me feel at ease

DJJAY007

Mar 26, 2014

I went in to diagnose a noise from my wheels, I thought it was a bad CV joint, Brian found out I had a noisy wheel bearing. It turned out to be rusted to the hub and axle. The technician and the service tech did their part to keep me informed and even helped me prepare for the worst case scenario regarding cost. I like the honest approach they used and gave me options if I wanted to (and how I wanted to) proceed. In the end the bill was not as much as it could have been, and they even worked with me to give me the best rate possible, since I did not expect to pay for repairs totaling over 650.00. I think all in all, the way I was treated and the service I received was top of the line. Thank you Uptown.

David Neubauer

Mar 15, 2014

I have dealt with other dealerships and Uptown Motors is outstanding. Fred Schmitz is the best Service Advisor I've ever dealt with which I appreciate.

cgauger

Mar 8, 2014

The entire visit was coordinated by Jessica. She was super-friendly and it was obvious she knew exactly what she was doing. My phone call for an appointment was handled by Fred. Fred has made an effort to know who I am and was very friendly.

kipper627

Mar 6, 2014

We are going on vacation and came in for oil change and to have the car checked out. Fred met me as I came in and wrote up the service order and informed me it would take about an hour. When I arrived back the car was done and know additional costs, they even washed my car! Thanks

kjorvestad

Feb 28, 2014

I bought the car from the dealership and I've brought it back for all needed repairs. The employees have all been very courteous and helpful.

jeffreyconner

Feb 21, 2014

I have been working with Uptown and Jeff Sardina for years and he is trustworthy, competent and friendly. Their service department is always respectful and they are professional. I have done business with Uptown for both company cars and personal cars. They are a company worthy of my loyalty!

JudyJanczak

Feb 21, 2014

I have always come to Uptown for service on my Mustang and they do an outstanding job of communicating what is going on and offer a ride if I need one. The service is fast and affordable. I usually talk to my salesperson when I'm there and he is not busy (he is a Mustang person too). I have also had any body work done at Uptown and 'my baby' comes out looking great every time---just like it never happened. Everyone at Uptown is easy to talk to, friendly and helpful. The only place to go!

ddustin

Feb 18, 2014

As always very professional and courtesy individuals.Work was done before required.Fred phoned that vehicle was ready for pick-up and explained there were no issues found.

RobertGross

Feb 12, 2014

The entire process but both quick and painless. Staff went out of their way to make the trade-in work and to fit the specific financial needs that we have. Great place to buy a car.

Bill Lau

Feb 1, 2014

We normally deal with Lexus. This is our first Lincoln and felt we were treated with integrity and professionalism. We were treated like family..an extremely pleasant experience. Thank you to all who walked us through this process of our first lease from Uptown.

mortona

Jan 17, 2014

I have experience great services every time I visit Uptown. It is such a great and pleasant experience. I feel comfortable whenever I need service.

Dan1414

Jan 15, 2014

Normally I would not do one of these reviews, but ever since I got my car from Uptown I have been impressed with their professionalism and eagerness to make sure my needs were met. Every one from the sales dept. to the service dept. has treated me well and with respect. I will definitely recommend this deal ship to my friends!

pyrbully

Jan 12, 2014

Bob took very good care of my vehicle and me. My vehicle was serviced promptly and work completed in a timely manner.I expect my next experience will also be great.

djarosch

Jan 6, 2014

Sales team and finance team worked well for me and gave me a great deal, very nice to work with. The manager also remembered me and what I had purchased from them.

mc04317

Jan 2, 2014

Fred was very friendly, very accomodating and kept me abreast of the status of the service of my car.I would say he went above and beyond my experience at other service facilities of other dealerships

jribnek

Dec 26, 2013

I've worked with Uptown for more than 15 years. If you're buying or leasing a car or truck make sure you stop in and see John and his team. Honest, hard working sales people. When it comes to service, their team is top shelf. Be it a simple oil change or tire rotation to a major rebuild, the Uptown Team will always do their very best to make sure the job is done right the first time. Of course having the best made America cars on the road today doesn't hurt either.

sspringer

Dec 22, 2013

They were customer focused - listened. Went out of their way to show and answer my questions. Explained to me the recall impact. Wanted to know if I liked my car.

LFarrand

Dec 13, 2013

I had not used your dealership for awhile (both cars were working fine & did not require service), but I have to say I had a wonderful experience with Jessica in the Service department. She truly cares for her customers and goes beyond to make sure her customers are happy. She is a gem to deal with & even though I don't want to have service on our cars constantly, I will enjoy dealing with Jessica. She is pleasant, proficient, efficient and a great addition to your staff.

chetbjr

Dec 11, 2013

The Escape was our second purchase at Uptown, Previously we has purchased a Mercury Topaz from Uptown. Both experiences were veryfavorable. The reason for long absence from Uptown was an issue of vehicle preference not displeasure with dealership.

season12

Dec 10, 2013

Rich called me, knowing that my lease was almost due. The vehicle he offered was wonderful and had features that he and I had discussed before. The lease I had was for 60,000 miles and when I turned it in, it had less than 6000. Rich lowered the mileage so I am not paying for miles I don't use. Rich explains features very well without going into too much detail unless you need more information. Rich makes me feel like I have a friend in the business that is looking out for my best interest. I always recommend Rich at Uptown to anyone looking for a vehicle.

duhamel1946

Dec 7, 2013

When we got there we were treated very good right from the get go. Todd helped us with most of our questions & helped us select the vehicle we really wanted. Then we haggled out the price with Todd & Jeff to our satisfaction. When that was done, we went home & then we came baqck the next day at 1:00pm to pay for the vehicle & thats when we got to see Scott. All in all we are very happy with our vehicle from you. That now makes us a 2 time buyer witrh your store.Thanks very much.

muskyman55

Nov 27, 2013

Devarrio was a super salesman, very professional, knew what he was selling. We liked the fact that he was dressed very sharp and had a super personality. The only thing was the detailing of the inside. Not a big deal, but back seat had a grease spot and could have cleaned the small compartment a little better. The instrument panel and the behind the tilt wheel needed to be wiped down better. We had the premium protection package inside and out. There was over spray of something on the plastic wood grain and instrument plastic lens. Other then that we love the Explorer. Thank You

form1099

Nov 22, 2013

All work performed properly and on time. Car had been washed when I picked it up. Dealership personnel were all vey professional and friendly. Very nice facilities.

Lhelm

Nov 20, 2013

Service above and beyond!! Truly excellent! Included car wash and went out of their way to make it convenient for me to get oil change!

Smoots

Nov 15, 2013

It is great dealing with EVERYONE at Uptown. Best decision we made to switch to this dealership.The cookies were fabulous.Keep up the great work

cnoell

Nov 4, 2013

THe service dept has come along way, and Bob and Dave made sure i was taken care off.i was greated as soon as i walked in and they new me. (not sure if that is good or bad) LOL

MrsMac67

Oct 31, 2013

Everyone is friendly and they listen to your concerns. Explanations are understandable and to the point. The customer lounge is very comfortable along with tasty treats.

smorris23

Oct 29, 2013

This is my 4th car purchased from your dealership! My 2nd from Devario. I have always had a great experience. Keep up the great job!

shadowdogwoof

Oct 15, 2013

I enjoyed working with Ruth throughout the whole purchasing experience. She found the exact car I wanted (which she had to obtain from another dealer). Closing went smooth. Ruth went over the vehicle in great detail which we appreciated.

Fac1234

Oct 14, 2013

I enjoyed the sales experience very much. We were treated with respect and a sincere effort was made to meet our requests. We will buy again from this dealership.

kjhartl

Sep 30, 2013

I took my car in for a routine oil change. The customer service was professional and excellent. The work was completed in a timely manner.

paulgrek

Sep 27, 2013

Todd and Ruth were extremely helpful through the entire purchase experience. The team there went above and beyond in finding the exact car we wanted. A great experience and we will be coming back for our next vehicle purchase.

KEFM

Sep 26, 2013

I have a dashboard rattle in my new CMax Energi. Josh road with me to hear it and worked on it while I was driving. We both thought it was OK, but there is still a slight rattle. I'll need to come back, but I know he will solve the problem.

Carljunk

Sep 21, 2013

Uptown has consistently provided us with excellent customer service, especially apparent in their follow up and overall attention to detail. The Service department is attentive, expedient, and efficient. We experience a high level of satisfaction when dealing with the Uptown family.

VanessaMueller3

Sep 18, 2013

I had a 3 month old baby with me and everyone was very accomodating when he decided to take a nap, talk loudly and fussed about being tired! Everyone was really wonderful and the waiting room was clean. thank you for a wonderful experience again!

Laurinedillon

Aug 29, 2013

I really enjoyed Jessica, the new service person who helped me. She was much nicer than the other lady (Michelle). Definitely a much needed change in staff

colleenmk

Aug 27, 2013

Devarrio was great, he answered all of my questions, wanting me to completely understand the process. He described everything I wanted to know about the car, pricing and more, setting up some of the new technology that I was unfamiliar with. I felt comfortable and well taken care of. I had dreaded the new car shopping experience but I was very satisfied and happy with my treatment and purchase. I love my new Focus!

dchurch

Aug 22, 2013

Altho my wife and I were not happy with the process of purchasing our new Escape Hybrid from Uptown, the service dept. is fantastic.Great people, very personable. They truly aim to please. Fantastic experience!

1wucksey

Aug 21, 2013

This was a very fulfilling experience at the dealership. Davarrio is a very classy guy and we thoroughly enjoyed working with him through the whole process.

amv621

Aug 16, 2013

The price of the tire rotation and oil change was very reasonable. The service staff did a thorough inspection and completed work in a very timely manner. The dealership manager was veyr understanding about my delay in returning the loaner vehicle.

leecounty

Aug 11, 2013

WHEN WE ENTERED THE SHOWROOM, RICH APPROACHED US IN A VERY FRIENDLY AND INFORMATIVE WAY. WE HAD A TRADE-IN AND DIDN'T HAVE OUR TITLE WITH US SO THAT COMPLICATED THINGS. HOWEVER, RICH AND SCOTT KRAUSE MADE IT ALL HAPPEN. ALSO THE VEHICLE MY HUSBAND WANTED (THE NAVIGATO WITH BACK BENCH SEATS) WAS SOMEWHAT DIFFICULT TO FIND BUT AGAIN RICH WORKED VERY HARD TO GET JUST THE RIGHT VEHICLE. TRAINING WENT SMOOTHLY AND WE WERE BOTH INVITED TO COME BACK AS MANY TIMES AS NECESSARY TO NAIL DOWN ALL THE DETAILS OF THE NEW CAR. WE LIKE THE CAR VERY MUCH AND ARE VERY HAPPY OVERALL.

DarrenHoj

Aug 9, 2013

We were looking for a vehicle for several months and finally decided on the Ford Edge. We went to several Ford dealerships and found that Uptown Ford-Lincoln was the place we wanted to do business with because of the people - friendly, supportive, not pushy, etc.

tbabler

Aug 1, 2013

I was given great service. The young woman who took care of my service work took great care of me. Best part of my service experiences are usually my dealing with the people up front, especially Fred Schmidt. I would suggest not requiring people to put in comments if they have nothing to add. I am in for service on my cares every three months or so and it is difficult to come up with new things to say. If I was displeased I would put in my comments about that.

rwmira5

Jul 27, 2013

There were a couple different noises in the car that concerned me. The Service Manager came to take a ride with me in the car to see if he could determine what the noise was. It turned out to be an alignment issue with the tires. The tires were "cupped". He suggested I should have my tires rotated periodically. I told him I thought that was automatically done whenever I came in for my regular maintenance (oil change, etc.). He told me it wasn't automatically done. I had to request it. The Service Department fixed the issue by rotating and aligning the tires.

MamaZ

Jul 23, 2013

It's always easy to get an appointment that is convenient and the work is performed within promised timeframe. Excellent customer service from the time I walk in the door until the time I leave.

wauwatosadave10

Jul 12, 2013

Ahmed was totally professional, not high-pressured, very fair on pricing, and an overall great guy to work with. We feel we can trust him and the dealership. Thank you!

thercman

Jul 4, 2013

Uptown had us test drive several different vehicles in order to ensure that we were getting the best vehicle to meet our needs. Everyone at the dealership is very courteous and helpful.

JosephMantsch

Jun 30, 2013

A appointment was made, toke my vehicle on time. Staff was courteous. Wished I would have received a car wash ticket. Got a chance to read the Saturday morning paper.

booya

Jun 28, 2013

Mike was very personable and knowledgable - best car salesman I have ever dealt with!! He went out of his way to find me the exact car I wanted. Scott the finance guy was also very friendly and efficient.

friedapayne

Jun 21, 2013

The experience we had at Uptown was very good. All of the personnel were very knowledgeable and extremely helpful. We didn't feel pressured in any way. We were so pleased with the Escape and our service that we bought on the spot and all of the follow up from Uptown personnel was pleasant and prompt. I'm particularly happy about the follow up appointment to help with the MySync feature.

bobsails

Jun 16, 2013

I rated highly because I was very satisfied with the treatment by your personnel, their courtesy and helpfullness. No rating on the quality of work because it is too early to determine that, though the repair following my recent accident appears so far to be excellent. No way to tell yet whether there may be leaks, rattles or other problems. Re: 30,000 checkup, I can't determine that either, perhaps for months and then only if problems appear, such as a few years ago when my old LS was totally out of window washer fluid after multi part inspection that is supposedly part of your lube jobs. Price rated good rather than great because price always seems too high as it does for any seivice, especially good service, but being a great depression kid makes the whole world seem insanely expensive these days. However, I have reason to believe your price on all the work was very fair.Bob Henschel

MNORRIS001

Jun 4, 2013

Everything was ready to go when I arrived to pick up my car. Car was spotless and beautiful. Team was attentive and knowledgable and addressed all my questions - even question I emailed to Mike the following day. I left extremely happy with my car and my experience at the dealership. The entire Uptown Team is professional, knowledgable and very friendly and they are the main reason I continue to lease Lincolns... lease after lease after lease. I have no desire to work with any other dealership but Uptown.

jpincsak1

Jun 2, 2013

Dropped off loaner at my home, and picked up car for servicing. Did a complete inspection but did only necessary services, at very reasonable cost. Delivered car back to my home all cleaned up, and picked up loaner. Doesn't get any better than this.

haljishi

Jun 1, 2013

It's been a great experience dealing with Uptown Motors. They have great deals on used cars and they are very friendly. I'm very happy with my new vehicle.

rvosberg

May 30, 2013

We had a very good experience at Uptown Ford. Everyone was very friendly. Our salesman was not pushy and the sales manager was friendly and far. We drove out in a very nice ford Flex at a very fair price.

AndreaBlair

May 10, 2013

Twice in the last few months I've had to make emergency visits to the service department. The first incident was because my new Ford was shaking badly on the highway. I had no appoitment and did not call...simply drove up. I was immediately greated by the lady at the service desk. I explained what happened and she knew exactly what was cauing the shaking; it was snow build up around the tires! She had it sprayed off and my daughter and I were in and out withing minutes!!!!!! My second incident was only two days ago. I had gone for an oil change while on vacation. The mechanic told me that my transmission fluid was extremely low and that I needed to get the car back to the dealership immediately. I phoned the dealership and they said to bring it in as soon as I could. Next day after work I pulled up again. The lady at the service desk actually had already been informed I would be stopping by. She had the "transmission" specialist take the car. I was only in the waiting room for 5 MINUTES!!! They said the mechanic was mistaken and that my fluid level was fine. EVERYONE in that department is amazing. Prompt, friendly, efficient and patient!! I would not take my vehicle anywhere else if possible.THANKS UPTOWN SERVICE DEPARTMENT.Sincerely,Andrea Blair

Tamara06

May 8, 2013

Great, friendly service. They go above and beyond to make you feel welcome. The wait time went by quickly, and I loved that they washed my car afterwards.

kberigan

May 7, 2013

The transaction was painless. The vehicle is dandy. All personal contacts were done in an efficient manner. Contacts were timely. The closing was swiftly done.

wdwrkr

Apr 29, 2013

Fred answerd all my questions and a mechanic near by gladly told me info on my lifetime air cleaner . They even changed my oil plug with out me asking it was getting ratty. Thank You ,will be back for all my service requirements.

garnholt

Apr 26, 2013

Fred the advisor is always very courteous and friendly. I am always able to get a fast and easy appointment. The quality of work is always above avg and I get Ford qualified service techs.

dcauto

Apr 24, 2013

I was able to get an appointment for service quickly. The dealer staff was friendly and gave me confidence when answering my questions. A courtesy vehicle was available to transport me on the day of service.

5.04U2NV

Apr 24, 2013

this was my fifth straight vehicle from Uptown. John has always gone out of his way to make my experience with Uptown excellent. From purchase to service and even trade in, John and the entire staff at Uptown are honest, courteous, and straight-forward. They've truly earned my business and I will gladly return for many more vehicles in the future! Thanks again!

taylor53214

Apr 23, 2013

This is the 4th new Ford that we've purchased in the last year! That in itself, shows that we are a completely satisfied customer.

krissy938

Apr 20, 2013

I love this dealership always real friendly,work done right and fast.I've never had any problems.Most important price was great. I highly recommend this dealership.

jankovicm

Apr 17, 2013

Overall worked was performed at a good value for the oil change and tire rotation. Service also did a Sync update.Service rep noticed this was the first time getting an oil change on the new focus and offered to find a first time discount at check in. When paying the invoice, nothing was mentioned to recieve a free oil change or discount. Most dealer ships offer a free oil change on the first visit.

somke111

Apr 13, 2013

I always make a point of working with Fred. He always goes out of his way make sure everything is done right the first time. I recommend him whenever I can. He's more than just a service advisor , he 's become a friend.

katieheidie

Apr 11, 2013

The first time I bought a new car was at this dealership. After visiting other dealerships and being treated poorly because I am A) female and B) young, I am happy to see that everyone ranging from Michael Esser, to the finance manager, to the owner of the business was extremely friendly and professional.I have already told somebody to shop at this dealership and specifically, to shop with Michael Esser.

mortona

Apr 11, 2013

I am very please with the quick service response from Uptown Motors. I would recommend others of the service I have received from Uptown. Thanks

Muten

Apr 8, 2013

I cannot express how much I really appreciate all Uptown did to help me be able to get my wife the best birthday present ever. I was able to surprise her with a new Fusion Hybrid. She absolutely loves her vehicle. Richard Bruhn and Uptown worked incredibly hard to find a car that was exactly what my wife would have wanted and on very short notice. All our interactions with Uptown have been first class. I can't recommend Uptown highly enough.

mortona

Apr 2, 2013

I felt the price I paid for vehicle I am in should have been close to the vehicle that I was looking at. At the time I was not thinking. The vehicle I driving when I saw I liked it so much that it took my mind off the price range. Devarrio Raines is the reason I came back. He was very friendly and very professional. He made me feel at home and I put my trust in him fully. He is a great Sales person. I would refer others to him.

stevefisco

Mar 29, 2013

When you take your car or truck to Uptown you are treated like they really care about "YOU". Over the years they are used to caring for Lincoln buyers who expect that top end treatment. they don't care what kind of car you have, buy, or used to have, they just want to take care of you. then maybe someday all of us will be a owner of a Ford/lincoln product. I haved owned or leased 32 fords over the years and this is by far the best dealer i have ever worked with.Thanks Steve Fisco

mertonrr

Mar 20, 2013

During my visit to the Service Dept. at Uptown Ford the entire staff treated me like I was the owner. At one point I even felt like I was only customer in the building! However, after looking around I found out that they were in fact extremely busy. It is this attention to detail and customer satisfaction that is, all too often, missing in most dealerships today.

amyhuber

Mar 13, 2013

THANK YOU for great service. You always manage to get me in around my busy schedule. And you always explain all the details to me.

johnsoncarlm

Mar 12, 2013

The staff at Uptown Ford was incredibly helpful. Vehicle pricing was extremely fair, and the process was straight-forward and hassle-free. I would definitely look to Uptown for any future vehicle purchases.

lsharlein

Mar 11, 2013

Work was completed as agreed. Most of the cost was covered by the maintenance insurance except the $75 shipping fee for the transmission. I don't understand why this wasn't covered because all parts have a shipping cost, so why should this part be different?

kbruder1

Mar 8, 2013

Nothing but good thins to say. From the moment I walked in the Body Shop door to the minute I picked up my again beautiful truck at the front door I was nothing but amazed. Everyone was so nice and accomodating. A rental car waiting for me when I dropped off my car. It took me a while to get used to driving a "regular" car as opposed to my Escape. Quite a difference.Both Scott and Bruce were very friendly. They kept me advised throughout the entire process from insurance stuff to pick up. Great job! Also please extend my kudos to the technicians in the actual Body Shop. They did a wonderful job - I can't tell the accident even happened. And, what a nice surprise to have a clean truck, both inside and out, returned to me!Again - great job guysKristen Bruder

Menzel

Feb 28, 2013

We have always been satisfied with the service at Uptown. Everyone in the Service Department is courteous and knowledgeable and we have never had any problems.

John A Barton Sr

Feb 28, 2013

Always a good experience. The people were always very helpful,friendly and knowledgable. David made the visit very smooth and easy. I would recommend dealership

4dMan

Dec 16, 2012

Uptown and Fred Schmitz provide the very best service with maintenance. The hours are convenient. The quality of the maintenance is outstanding. There is rarely any wait for someone talk with me or to close out the transaction when I pick up my car.

Kumar09

Jun 27, 2012

We took our minivan for an oil change and car wash to Uptown Ford. The service team left huge scratches (peeled off paint 4 inches long x 2 inches wide) on the bumper. When we demanded to get it repainted, they started being down right disrespectful. They kept claiming that the scratches were already there before we dropped off the car which is not true. I have been showing this car to potential buyers for the past week and never ever saw those scratches. These scratches would have formed only by driving up against something really hard. Our guess is the service rep took it out for ride (8 miles added to odometer, one does not have to drive the car that far for an oil change within the shop) and backed into something.Worst customer service ever. The floor manager (Bruce - dont know his last name) did not even try to resolve the issue and his 20 something assistant (Jessica - dont know her last name) was yelling at us. These rude people don't deserve to be in customer facing jobs.

Barry Trausenecker

Feb 3, 2012

I have been getting my Ford vehicle serviced at Uptown Ford, Lincoln Mercury ever since the Ford Dealership where I purchased the vehicle from went out of business. Now I wouldn't go anywhere else! Uptown's service department sets a new standard for customer service. They are always friendly, courteous, and most importantly repair my vehicle correctly, on time for a reasonable fee. Fred always goes the "extra mile" for me and has my total trust to help me keep my Ford Explorer running and handling like new.

Thom Brown

Oct 13, 2011

Not many people look forward to taking their car in for service, but I am one who enjoys the journey!! The ENTIRE staff (and management) at Uptown is superior to any dealership I have ever used. They all act as though it is THEIR dealership and THEIR vehicle and the customer is a long lost friend--it's fun to come there and be greated with a smile and given the feeling that they have been waiting to see you and serve you (even at 730am).They listen, ask questions and make sure they understand what you are saying and then give you an estimate of cost and time when completed--can't ask for more than that--best of all they are ALWAYS right on in both areas.The tenure of the staff at Uptown speaks volumes for the dedication that management shows to them and it is reflected in the way they recognize and treat the customer.I give them a Five Star rating and Two Thumbs Up.Thom Brown

nilloc1204

Aug 22, 2011

We had an excellent experience with this dealership. It was one of the most positive car buying experiences I've ever had. They went above and beyond all of my expectations, were very fair with their price, were very honest and transparent with all charges, etc, and were incredibly friendly people to work with. They get my highest recommendation.

ctnelson

Aug 22, 2011

I purchased my 2011 Ford Edge from Uptown, and I'm a repeat customer. The sales process was pleasant and efficient. The owner and his son participated in the experience, making me feel very valued. The service dept has always been accomodating, providing me with free transportation to and from my workplace; and they clean my vehicle once serviced! I would and have recommended Uptown to many friends; thank you.

ekatz

Aug 8, 2011

always helpful.always tries to match an appointment with our schedule.willing to do whatever possible to satisfy our service needs.everyone on staff willing to assist.

David Neubauer

Jul 27, 2011

Everyone at this dealership has the right attitude and service adviser Fred Schmitz is simply the best there is. This dealership has earned my business by treating one as a customer should be treated.Repectfully,David Neubauer

marinello64

Jul 18, 2011

Fred is very friendly, courteous and helpful. He also has a good rememberance of his cutomers. The sing in was done very fast. The actual work done (oIL change & tire rotation) was completed in a fast & efficient time so I did not have a long wait.

patrickwwalsh

Jul 10, 2011

I called for an appointment and was able to schedule the same day for a convenient time. The service advisor greeted me immediately upon arriving, prepared a service order and showed me to the waiting room. She also suggested that if I wished there was coffee and popcorn in the next room. Service was completed within an hour as promised. The service advisor came to get me and took me to the cashier and explained the service performed and the price. Everyone was very courteous and with a smile. I would definitly go back for service and to purchase a new vehicle. I should mention that I am a long term satisfied customer. Uptown Motors is a class operation.

amyhuber

Jul 6, 2011

Machelle ALWAYS explains my repairs in detail and let me know if they are "required" or can "wait". She is always willing to work around my schedule and my vehicle is always done when promised!! Uptown has a complete history of my vehicle repairs so if there is any question if something that should be done on a regular interval has been done or not it is right there in the records and easily accessable! Everyone I have had any interaction with at Uptown has been very friendly and it is their attitudes that keep me coming back.

Leah2fred

Jun 30, 2011

I have been having my vehicles serviced at Uptown since 1987. I had a Ford Escort back then. Then I purchased a 2001 Ford Escape. My daughter is still driving that vehicle which has never been serviced anywhere else. Because of the fine service I have received all these many years, I purchased a new Escape from Uptown in 2009. In all these years that I have had vehicles serviced with them, they fix it right the first time. That means plenty to me. And, they don't fix what "ain't broken".Their service is dependably consistent. The staff is friendly, courteous and efficient. They don't waste my time, they provide transportation if needed. Being a female, I don't want to feel intimidated when I need to take a vehicle in for service.I want to do business where honesty and integrity are important. It can't hurt that this place is a family owned business and someone from the family is always on site. L. HoskingWauwatosa, WI

Slawrence03

Jun 20, 2011

Great customer service. Look for a car that fits your needs based on what you can afford. Highly recommend Uptown, have bought all my cars from here and never had an issue with them or the cars.