Used Cars for Sale at Toyota Bountiful in Bountiful, UT

Toy Yoda

Nov 3, 2016

The stress of searching for a car was getting to us and then we met Jen. We live in South Jordan and had tried working with several dealerships and auto sales lots but ran into some issues. Some of it was just not having the car we wanted, a used toyota sienna minivan around 40-50k miles. The other toyota dealerships hardly had cars in our price range unless we went for 2010 model or so. Many sales people acted like they'd get back to us but they waited 3-5 days before an email or text follow up. Luckily by then we called the Bountiful dealership and Jen cut all the crap and helped us not only find a car but she worked with us and made sure we got everything we wanted - even as I was being difficult to work with. We found a 2015 in great condition and she made sure their price and offer beat everyone else's. We were thrilled!Jen really made our experience worth while. I wish we had found her first but now i know where to go next time. It was nice knowing my father in law, who is a nut about cars, has bought a few cars from this location and referred several others, even though he lives 40 min south and passes dozens of other dealerships on the way. When a dealership and salesperson earn your trust its worth it to start there first to avoid all the unnecessary complications that come from buying a car.

Pete

Nov 3, 2016

My experience with the purchase of a brand new Tacoma was very pleasant. I am not one that responds well to high pressure. The sales team was respectful of my desires to learn my options and get what I wanted once the decision was made. Thank you for the friendly atmosphere. My options were presented clearly. My questions answered. That is what was needed. Thank you to the great team.

Angry car wash

Oct 27, 2016

Car wash does not get bugs off the car. When we bought our new camery the sales department said it came with free car wash and vacuum for life. Each time we take the car in and ask for the car wash and vacuum we get a very poor quality. The car still has bugs on it and the back seat is not vacuumed. The front vacuuming is very poor. The service manager explained their car was is just a drive through and not to expect they will get the bugs off. They use a shop vacuum and not to expect a good vacuum job. Back seat vacuuming is not provided. This is unacceptable and very poor quality. I was fed a lie when they offered free car wash

17'Tacoma

Oct 20, 2016

Didn't feel pressured when we walked in! Daniel Green helped us and found us the best deal possible. He took the time ON HIS DAY OFF to beat other offers. Daniel was AWESOME to work with. I HIGHLY recommend Daniel Green. After we reached our price, Scott Roper helped us with financing and explained our best options. Hands down, best car buying experience we have had! We Will DEFINITELY go back in the future. This was our third car we have bought. This was THE BEST and EASIEST purchase!!! :-)Tell Daniel you were referred by Travis Engels! A happy new car owner!!!!

Hon

Oct 19, 2016

George was very courteous and prompt at providing exceptional customer service. Although he had two different jobs at a time, he was very thoughtful and considerate to each customer's needs and schedule. Accessing his customer's priorities and acting upon that judgement, to me as a customer is extremely important. Thanks again George and Bountiful Toyota!

jjim9922

Oct 15, 2016

I originally sent this letter to Toyota of Bountiful on July 22. I re-sent it a month later. It has been ignored. Im posting it on Yelp, and on a number of state, federal and corporate websites. Maybe Im a whiner. You decide. On June 13, the electrical system on my 2006 Toyota Tundra shut down in Bountiful while I was driving from my home in Clinton to my place of work in Price, UT. I had it towed to Toyota of Bountiful. I had experienced this trouble the previous day, so I had personally replaced the battery and the alternator that afternoon. I spoke with one of the service representatives, Brandon. He assured me they would find and fix the real problem. Eventually, he told me that the problem was with the negative battery cable terminal. He informed me that they could either repair the terminal, for about $200, or replace the battery cable, which he told me would cost about $1,000. That seemed an awfully high price for a battery cable, but he just shrugged and said he didnt know why it cost so much. I dont live in Bountiful, and I had to get to work, so I told him to go ahead and repair the battery terminal. The terminal end of a battery cable, by the way, usually costs about $4. A while later, Brandon came back and informed me that the battery I had just purchased was faulty, and that one of the cells was completely useless. He told me I would need a new battery in order to drive the truck. I was stuck in Bountiful, so I agreed to replace the battery, which cost about $185, including an $18 charging fee.I paid $372.83 and drove off. I work in Price, UT, which is a two-hour drive from Bountiful. Just before I got the Price, the truck lost electrical power and shut down again. I called another tow truck. I asked the driver to recommend a mechanic, and he suggested I take the vehicle to Supreme Muffler in Price. When I got there, I talked with the owner, Joe Piccolo, and explained what had been happening. My job requires me to work in a remote location for a nine-day shift, and I told Joe I wouldnt be able to pick the vehicle up until the end of my shift. When I checked in with him two days later, he told me that they would have to replace the alternator, because it had been burned out. He asked where I had purchased it, and I told him I had gotten it at an Auto Zone store. He told me he would drive it over to Auto Zone and get a free replacement, and that I would only have to pay for the labor. When I checked back, another mechanic, Carl Potter, told me they had replaced the alternator, but then discovered the battery cable was actually at fault. It had high electrical resistance and was actually melting the fuse block. He said a replacement cable would cost $19.95. Thats a lot less than the $1,000 Id been quoted by Toyota of Bountiful.The day after I got home to Clinton, I took the supposedly defective battery back to the Layton Napa Auto Parts store where I had purchased it. I told one of the salesmen that I had been told by Toyota of Bountiful that one of the cells was burnt out. He put it on the battery tester and told me that there was nothing wrong with it other than being discharged. He told me if I returned in an hour it would be as good as new. I came back an hour later and he told me it was ready. So I drove to Toyota of Bountiful. After I told my story, Brandon told me that I had authorized the purchase of the battery and that he couldnt do anything about it. I was a bit surprised, but I pointed out that he had told me the battery was defective, and that wasnt the case. He told me he would bring out the parts manager, and when he showed up, he told me they couldnt replace the battery because they dont sell used batteries. So, I said, You wont refund my money for a battery I didnt need because you dont sell used batteries? They looked at each other and shrugged. I asked what the stores policy was when they misdiagnosed a mechanical problem, Brandon told me: We got you back on the road. That is true. They got me back on the road for two hours and then the problem reappeared. They charged me $372.83 for a problem they didnt fix and for a battery I didnt need. I asked to speak to the service manager or the store manager. Brandon told me that the service manager, John Pollet, wasnt available that day, which was a Friday, but that he would have him call me Monday. That was more than four months ago, and I havent heard a word from him. To sum up, Toyota of Bountiful does not stand behind their work. If they dont get it right, well, its your fault for not knowing what was wrong. I am requesting a full and complete refund of the money I was charged at Toyota of Bountiful. I consider the business practices of this company to be disgraceful, and I would highly recommend avoiding them at all costs. They're happy to take your money.

Donna123

Oct 13, 2016

We were very pleased with the knowledge and time that Craig Vierig and his team gave us. They took the time to listen and hear what we wanted. We will recommend him to all our friends and family. It was a very wonderful day !

julisfam

Oct 12, 2016

Wow A+ on this dealership.. Our New Vehicle is awesome. We were going to get a lower end Suv but they gave us such a great deal on a more equipped luxuries smooth Vehicle.. THANK YOU SO MUCH. Ask for Craig Vierig he does wonders!!!

Cherie

Oct 10, 2016

Excellent service by sales department. Thank you for making our purchase so pleasant and making us welcome. And a special thank you to everyone cooking lunch.

Jrdkrd123

Oct 10, 2016

I have bought many cars over the years from this dealership as it has changed names the dishonesty has gotten worse and worse. I will never do business with this dealership again.

Asteph

Oct 1, 2016

I went to this dealership for a recall repair. The staff ignored me, did not help me find my way to the correct area to receive assistance, never called when my car was ready, and hung up on me when I called to check on the status. I will never purchase a vehicle at this location. Drive to Salt Lake.

Mariamason2016

Sep 30, 2016

Knowing just what I wanted to purchase, I walked in to have not one but three salesman flee, guy approaching me must have drawn the short straw, so he thought. Did they think I was lost and couldn't find the shoe dept.? Within less than half hour this salesman had a big sale. Apparently because I am a woman I should suffice. To top it off I have been treated exactly the same when I returned to expensive extras, paid by me. Again, can't talk to me for 1 minute about the services performed. Spent over 1200 in extras and all I got was "here's your paperwork". I had to ask for my truck. Once again, I didn't just buy a freaking purse. Sadly toyota, if you had recalled, I said I would be back to pick up my second new car this summer, something little and sporty. Now I know how to find a more personal dealer, one whom will follow through with the attention they promised.Disillusioned and it's now your loss.MM

Toyfan

Sep 28, 2016

Craig is really client service oriented. He was very helpful and informative. This was the best car buying experience we've had. We will definitely recommend Craig to our friends.

Broncos

Sep 21, 2016

Craig and Weston were awsome to deal with. We would highly recommend this dealership to anyone looking for a new Toyota. Plus we would highly recommend Craig be the person to deal with. We had a great experience as always. It's our third vehicle with Toyota Bountiful.

Cat

Sep 19, 2016

Craig was excellent he got the car we wanted for the price we wanted we couldn't ask for more. We will recommend Craig to our friends and family and if we are in the market again we will seek Craig out.

NinaK.K.

Sep 16, 2016

Bright and Weston were amazing!! Professional, detail oriented, helpful and very kind. I had a great experience at this dealership, purchasing a new car. This is the second car I got from them, obviously I keep coming back!! And so does my entire family. Thank you Bright and Weston.

Lisa Libby

Sep 12, 2016

I was way to upside down in my car. I just had done bankruptcy in march. I couldn't get a new car to save my life. So I went to the place I bought my last two cars. My hero's not only did they get me a car but they got me a 2016 camri brand new. After I saw so snatches on my car. No big deal because they will be fixed asap!!! You must go see Reed and Doug :-)

Jason70

Aug 31, 2016

Great people great service kept their word, and made sure we were satisfied Aaron Nall was very professional kind and made sure we were happy and content

dmerrell

Aug 23, 2016

I went to Toyota Bountiful to test drive Siennas with my wife and kids. We liked the van, so I took my family home and came back alone to trade my truck for a minivan. It broke my heart, but the guys at Toyota Bountiful eased that pain by helping us come to what I thought was a good deal for the van and for my trade in. They were friendly and willing to work with me on pricing and financing options, which I appreciated. Doug was friendly with my family during the test drive and he and Ian helped with my research on different trim levels of the Sienna and even nearby comparable vehicles for sale. Weston was great explaining the finance terms and benefits/disadvantages of the various warranties and other considerations. All of this was done in a friendly manner after 9:30 PM when they likely wanted to be home, but it didn't show.Thanks to all of you for the pleasant buying experience.

Kittykat

Aug 20, 2016

Worst customer service I've ever had mainly because I sighed documents saying it'd be 4300, and now it's ending up to be 5200$ not only that before I took it home they said everything was fixed but it actually had over 1000$ worth in damages.

danh

Aug 19, 2016

Bountiful Toyota went above and beyond to help me get the exact Forerunner I wanted. They answered every phone call and were very prompt in answering all my questions. Preston and Auggie were very professional, knowledgeable, and super accommodating.

Gebathe71

Aug 19, 2016

I felt very comfortable working with Craig. He is as. Intuitive as he is analytical. He was instrumental in helping me find the right car. I enjoyed his very candid nature,drive and positive attitude.

Anon

Aug 17, 2016

We have a child with special needs that requires the auto access seat offered in the Sienna. We had been researching these vans for quite some time and were waiting on a raise to purchase the van. We saw that Bountiful had lower tax rates and decided to go to Toyota Bountiful for the lower rate big mistake. Because we had to special order our van, the salespeople used every trick in the book to take advantage of us, all the while saying that this is how they treat their family. I would hate to be their family.In the beginning we were presented with two offers. One with a higher interest rate, and one with a lower interest rate, but with a bunch of useless packages added on. He said he had to add on those things in order to get the rate down total lie, this is called dealer reserve and buying down the interest rate. We figured we'd rather get something out the deal and not throw money away on interest. We later realized that we had many more options because the interest rate is completely dependent on credit score and is not manipulated by packages or price. We had already signed though and got trapped. After giving them a down payment to order our special needs van they did not give us updates or return our calls at all (we have the phone records to prove it). We repeatedly called to check on the status, but never got a straight answer. At one point they told us the van had been built and would be there the next week. When we called back they realized it was going to a different dealer in Indiana. How do they not know where their inventory is coming from? We had better luck directly calling the fleet manager and even found out that the van was there before the salespeople knew. Their lack of communication with us and each other was appalling.When we sat down to negotiate the final price they refused to budge on anything. The tax rate had gone up since they made the first offer so they gladly put that in. We wanted to make sure that the $1000 manufacture rebate was coming from them and was separate from the $1000 Toyota mobility reimbursement. When we mentioned this he said they were the same thing, which we knew was a complete lie because we had agreed at the initial offer that they werent. My wife started getting emotional and he repeatedly told her to stop crying which made us way more upset. We held our ground and he totally blew up, jumped up from his chair, yelled at us, and stormed out the door. After a heated conversation on the phone with his manager, he came back and acted like he had done us a favor by separating the two. From that point on he was very short with us and chided us whenever we asked questions to clarify the contract. The only saving grace from this is that we love our van. It works great for us and has not given us any problems. For this reason, we will always buy Toyota vehicles, but we will NEVER buy from Toyota Bountiful again which is too bad for them because my in-laws recently purchased a Toyota from a different dealer based on our experience.

slatey23

Aug 14, 2016

I have never had such a quick experience when buying a new car! Craig was beyond great to work with and extremely knowledgeable about everything to do with our new car. The financing team was very thorough when it came time to review our warranty options and financing. We didn't feel like we were just a number, the entire Toyota team made us feel very welcome. We will definitely be purchasing future cars from them!

Mr. Smith

Aug 11, 2016

I had a bad experience at this place years ago but assumed things had changed and figured I'd give them another try. So this time my wife and I went in looking for a used vehicle and the sales guy we were placed with was the typical pushy used car sales man. He tried to appear to be friendly and accommodating, but he frustrated us both to the point we didn't want to work with him or the dealership anymore, even if they had a vehicle we wanted. We started to sign for a vehicle but the finance guy who was very nice and polite and honest and very helpful with giving us a good interest rate, he corrected some of the information provided by the sales guy which made my wife and I angry. Ultimately we decided not to get the vehicle we were interested in. After talking to the sales guy, he quickly stood up, shook our hands out of obligation, and stormed off like a child who didn't get what he wanted, wishing us good luck anywhere else as he stormed off. I'm the customer. Listen to me, be kind, be honest, and maybe you'll keep my business. Now I'll never return. Also, the kids play area is never maintained. All the toys are broken and there's garbage shoved in every possible crevice.

jehttt

Aug 4, 2016

Both Craig and Kelsey were friendly and very helpful. Your dealership should be glad to have such great employees. If I am ever on the market for another vehicle I will surely be getting a hold of Craig Vierig.

Heidi's truck

Aug 4, 2016

We are a 3rd time buyer with this dealer and can recommend them highly for sales and service. They treat us with respect of our needs and are very knowledgeable and down to earth. They meet our financial goals and hagave us very reasonable deal.

Audry

Jul 30, 2016

After a terrible experience at Stockton 12 in Draper, I came home and started my search again. I quickly found the car that I wanted. Called Toyota Bountiful; Craig answered all my questions ( he even emailed me the car facts). The transaction was flawless. I met with Scott in financial, he walked me through the loan process and also answered all my questions ( he also got me a great interest rate).Being a woman sometimes buying a car can be intimidating, TOYOTA BOUNTIFUL made it an easy experience.

Jim, July16

Jul 30, 2016

Staff was helpful, courteous, respectful and answered all questions pertaining to the sale. I will recommend this dealership to others and know that they will receive the same service.

stalbot1

Jul 5, 2016

I can honestly say that the Toyota Bountiful Service Department is the absolute worst organization I have ever had to deal with in the world. I have spent the last 8 months trying to get something on my Camry fixed and they have failed to fix it multiple times. They finally gave up on me and would not return my calls or emails. I could go on and on about the lies I was told. Several different times, different staff would tell me different lies as to why my calls were not returned. They actually had the nerve to tell me that the Assistant Service manager was out of town for an entire month and that is why my messages and emails were not returned. And then, when I did get ahold of him, he said he would call me the next day.... That was 3 weeks ago today; still haven't heard from him. JOHN NEEDS TO FIND A NEW JOB. He has no follow through ability at all. I wont waste your time with the months and month of BS I could tell you about. From being lied to, to being hung up on, to being left in the parking lot with no shuttle ride. Just the worst service ever. I TOOK MY CAR BACK TO KARL MALONE TOYOTA IN DRAPER AND THEY HAD ME ALL TAKEN CAR OF IN LESS THAN 5 HOURS. Good Job Karl Malone Toyota in Draper! That's right; Toyota Bountiful had me jumping through hoops for 8 months and still couldn't get it right. Karl Malone had my car diagnosed and fixed in less than 5 hours. Karl Malone also found the Extended Warranty that Toyota Bountiful claimed did not exist and so the repairs were all covered. DON'T WASTE TIME AT TOYOTA BOUNTIFUL, DRIVE THE EXTRA 20 MINUTES TO KARL MALONE TOYOTA IN DRAPER, YOU WILL NOT REGRET IT. Toyota Bountiful is such a joke, at least their Service Department. I bought my car from Karl Malone and should have known to go back for repairs. Karl Malone is AMAZING. Toyota Bountiful is the worst dealership around. Oh, and did I mention the Service Department (John, the assistant Service Manager) was horrible to deal with?

Alided

Jul 2, 2016

Craig was incredible during my car purchase. In will be returning and referring everyone I know to work with Craig Vierig.

Brentk21

Jul 2, 2016

bought my 2003 Toyota Tundra SR5 V8 Truck Access Cab, I got a great deal and will always buy my vehicles from Toyota Bountiful, Craig Vierig was great salesman made it enjoyable experience and Finance was Wonderful.. GREAT COMPANY

Emily Evans

Jun 28, 2016

I can't say enough about every aspect of my experience. Aaron Nall was our finance advisor and really helped us to make the beat decisions regarding our car. No pressure to buy any extras. However, he guided us to get the extended warranty, I'm so glad we did, within a year's time we are using that warranty to cover what would've been a VERY COSTLY repair. I'm grateful for his wisdom and guidance. Oil Change? They go waaaaay above what anyone has EVER! I had a nail in my tire, that they found during the oil change and fixed it no charge. Plus, I have 24hr roadside service included with my oil change for FREEEEE!!!I'm happy to say, I'm writing this review whIle getting a 45 min ride home with the shuttle service. Talk about going above and beyond to help their customers. And they'll come pick me up if I need them to. You can't go wrong here! All around best service I've ever received.

KristenB

Jun 21, 2016

I am not a happy customer of Toyota Bountiful (TB). I brought my 2007 Scion tC into their service department to address an enhanced warranty that I received from Scion. I have never been greeted when pulling in, their lot techs sit on the side on their phones and usually there is only one service manager, Brandon, to be found. I left my car with Brandon so that TB could address this enhanced warranty and I was provided a shuttle ride back to my work by a lovely gentleman name Javier. Later in the afternoon I received a call from a Michael Turner. If this person was a service manager I really couldn't tell based on his vocabulary and nonchalant attitude. He literally did not want to give me the time of day (which becomes very important later on in this story). Mr. Turner sends a different shuttle driver to pick me up (also a lovely person) and I arrive at TB to, surprise, be helped by Brandon again! Never met Mr. Turner my "service manager." Brandon (the only working employee) explains to me that I have to bring my car back between a certain mileage to complete a test and that components of my engine have been tamper taped. Then I go out to my nicely washed car and I find a sticky note from the technician reminding me of the exact same mileage. Nice, right? Well you would think so... So I complete the "test" within the certain mileage and I bring my car back to TB to, surprise, work with Brandon again (this time he's my "service manager," but I'm still convinced that he's the only one that works there). I drop my car off at 9:40 and receive a nice shuttle ride from Javier again. It's not until about 2 pm that I finally receive a call from Brandon telling me that this "Michael Turner" individual (the one who couldn't give me the time of day) didn't fill out the "right paperwork" for my warranty enhancement and that I basically wasted my time and that nothing could be done, except for me retaking this test. Typically this wouldn't be a big deal except I am baffled at the laxcidaisical attitude, or lack there of, on behalf of the staff at TB. I asked Brandon specifically if this was going to be addressed with Mr. Turner and he says, "unfortunately, not at this time." I ask if there's anything they can do for my wasted time and again the answer is "no." I don't understand what they did with my car the first time it was there and I really don't understand why it took the 4 hours to tell me that they messed up? At this point in time I am a concerned consumer needing reassurance. I remember that a John Pollette, service department manager, had emailed me after my first visit stating that if I didn't receive "excellent customer service" I could contact him. So I did. I called Mr. Pollette only to reach his voicemail so I left a message asking him to call me. Then I thought I would just respond to his email with an explanation of what occurred and the concerns I had. When I arrived back to TB Brandon was busy again as the ONLY one working (surprise, surprise) and I had to wait for him without being greeted. He apologized for the situation and showed me the missing "paperwork." It's literally a drawing of the dipstick to check the oil, I repeat, a drawing. So I ask, "THIS is what was missing?" To the response of "yeah. Oh and the engine 'wasn't' tamper taped?" So I ask Brandon, "what DID you guys do?" His reply, "an oil change." An oil change! So even though I signed paperwork stating that a "test" was being done and the technician left a sticky note in my car about mileage all they completed was an oil change?!? That sounds fishy to me. At this point in time I ask to speak to Mr. Pollette again and conveniently he's gone. So I walk over to my uncleaned car (remember how it was cleaned the first time?) and I leave. Do you want to know why I am writing this review? Because it's almost a week later and Mr. Pollette still hasn't give any time to contact me. This is not the dealership to work with.

Donna Strebel

Jun 21, 2016

Are car broke down and we needed another one so we found a minivan we needed. the service was great the sales man came and got us but he was a typical sales man told us what we wanted to hear. We liked the the van so we got it it's been a week and the check engine light is on and it needs a oil change you think if they had there own shop they would change the oil before they sold it but ok and its going to be 80 to get a diagnostic which if I just bought it I think it should be free. So I wouldn't recommend them I just hope it's a minor problem and I don't have to park both car's.

Kristen B.

Jun 21, 2016

I am not a happy customer of Toyota Bountiful. I brought my 2007 Scion tC into their service department to address an enhanced warranty that I received from Scion. First, I have never been greeted when pulling in as I have at other dealerships/service shops. Their lot techs sit on the side on their phones and usually there is only one service manager, Brandon, to be found. Brandon is nice but overworked since he's the only one around and you can tell that immediately when talking to him just by his energy level and tone of voice upon meeting a perfect stranger aka "customer." I left my car with Brandon so that they could address this enhanced warranty and I was provided a shuttle ride back to my work by a lovely gentleman name Javier (literally the only person at Toyota Bountiful that provided decent service). Later in the afternoon, the day I dropped it off, I received a call from a Michael Turner. If this person was a service manager I really couldn't tell him apart from a "surfer dude" based on his vocabulary and nonchalant attitude. He literally did not want to give me the time of day (which becomes very important later on in this story). Mr. Turner sends a different shuttle driver to pick me up (also a lovely person) and I arrive at Toyota Bountiful to, surprise, be helped by Brandon again! Never met Mr. Turner my "service manager." Brandon (who by the way is their only working employee beyond the shuttle drivers) explains to me that I have to bring my car back between this certain mileage to complete a test and that components of my engine have been tamper taped so that they cannot be messed with. Then I go out to my nicely washed car and I find a cute little sticky note from the technician reminding me of the exact same mileage Brandon just informed me of. Nice, right? Well you would think so...So I complete the "test" within the certain mileage and I bring my car back to Toyota Bountiful to, surprise, work with Brandon again (this time he's my "service manager," but I'm still convinced that he's the only one that works there beside the lot tech with the shaggy hair that's always on his phone). I drop my car off at 9:40 and receive a nice shuttle ride from Javier again. It's not until about 2:00 pm that I finally receive a call from Brandon telling me that this "Michael Turner" individual (the one who couldn't give me the time of day) didn't fill out the right paperwork for my warranty enhancement test and that I basically wasted my time and that nothing could be done, except for me retaking this test. Now I'll admit, typically this wouldn't be a big deal except I am baffled at the laxcidaisical attitude, or lack there of, on behalf of the staff at Toyota Bountiful. I asked Brandon specifically if this was going to be addressed with Mr. Turner and he says, "unfortunately, not at this time." I ask if there's anything they can do for my wasted time and again the answer is "no."I don't understand what they did with my car the first time it was there and I really don't understand why it took the 4 hours to tell me that they messed up? What are they hiding? So at this point in time I am a concerned consumer needing reassurance. I remember that a John Pollette, the manager over the entire service department, had emailed me after my first visit asking that if I didn't receive "excellent customer service" that I could contact him. So I did. I called Mr. Pollette only to reach his voicemail so I left a simple message asking him to call me. Then I thought I would just respond to the email with an explanation of what occurred and the concerns I have. When I arrived back to Toyota Bountiful Brandon was busy again as the ONLY one working (surprise, surprise) and I had to wait for him without being greeted. He apologized for the situation and showed me the missing "paperwork." It's literally a drawing of the dipstick to check the oil, I repeat, a drawing. So I ask, "THIS is what was missing?" To the response of "yeah. Oh and the engine 'wasn't' tamper taped?" So I ask Brandon, "what DID you guys do?" His reply"an oil change." An oil change!!! So even though I signed paperwork stating that a "test" was being done and the technician left a sticky note in my car about mileage all they completed was an oil change?!? That sounds fishy to me, what about to you? At this point in time I ask to speak to Mr. Pollette again and conveniently he's gone. Surprise, surprise. So I walk over to my uncleaned car (remember how it was cleaned the first time?) and I leave. Do you want to know why I am writing this review? Because it's almost a week later and Mr. Pollette still hasn't give any time to contact me. I think people really need to be careful when working with dealerships and this is not the one to go to. I take VERY good car of my car. There are no oil leaks, I perform every service needed and it's in great condition. Toyota sent me the warranty enhancement, I did not go looking for this, yet no help was received.

mck200711

Jun 15, 2016

I would recommend this dealership over any other dealership out there!! This is the second time I have had Bountiful Toyota bend over backwards to get me into the car I WANTED! Kerry Lucy and Mackie made my life much better by getting me into my new car! THANK YOU!!

jdmkun

Jun 15, 2016

I looked around at various dealerships in the Salt Lake Greater area and I chose Toyota Bountiful, even though they were the furthest from my house. They seemed to care, they were upfront and honest, and they helped me make an informed decision. The buying experience was low pressure and very quick!

carguru

Jun 1, 2016

Ian urry was a great guy. Helped me find a great car that worked out for me. It was a good experience. I appreciated the service.

NurseLinda

May 30, 2016

I am thrilled with my new Rav4! I went to two other local dealerships (both Millers) one treated me like an idiot, the other was just snobby and rude. I got in touch with Jesse and he not only treated me like a human being but like family. He sat me down and explained the lease process so I could finally understand how it works. Jesse was even willing to help me set up the built in garage door opener to my new Rav4. I will be a customer of his for life.

Chelseagirl

May 25, 2016

Toyota Bountiful is the real deal! It was by far the most amazing car buying experience that I've ever had. All of their staff is so helpful, knowledgable, and willing to go above and beyond to meet your needs. Thanks for treating us like family!

Maggie

May 23, 2016

I searched for my ideal car, nearly a year; I visited a dozen dealers, drove countless vehicles, unable to find what I wanted. Then I found the car I'd been looking for at Bountiful Toyota, and wondered if the deal was real It was even the price I needed, Jake the salesman was amazing, so tuned in, he understood every concern, need, question and budget limitation I expressed. He honored all my terms, from my price and interest rate to using my personal banker and working in perks like tinted windows, detailing, and diagnostics. He was the best salesman I have ever met, in months of looking and years of buying cars. He exerted to ensure that every detail of my deal worked out precisely as I needed it. The entire Bountiful Toyota team worked to see my deal through, from sales to finance to service, they all were simply stellar. This is the best dealership I've ever encountered. They clearly love their work and care about their customers for real, far beyond the norm. I would advise anyone who is looking for a good car at a fair price to shop here.

James

May 17, 2016

I like so many other buyers were hesitant to buy a car at a dealership, fearing the pushy salesman would hound me until I finally gave in and bought what he wanted me to buy, however, this dealership, especially Reid Teo was just the opposite. He was helpful, informative, knowledgeable and very easy to work with. Never did I feel pressured or uncomfortable. Reid is great and I would definitely recommend him to anyone.

tylerscott112

May 16, 2016

I needed to take my car in to get my tires rotated. I called and set up an appointment for Saturday at 10 a.m. Throughout the week I was reminded of my appointment by email 3 times and even received a call the day before to remind me. On Saturday morning I drove 30 minutes up to Toyota Bountiful and they told me I would have to wait at least 2 hours but probably more like 3 or 4 hours..... Just to get my tires rotated. I made this appointment a week in advance, and like I said I was reminded of the appointment multiple times throughout the week, but here it is, the day of the appointment and they can't call to let me know they are 3 to 4 hours behind.... a simple phone call would have sufficed. After I left I was a bit upset so I called to find out what was going on..... got a hold of someone in customer service and they told me they had no managers in the building on Saturday but she would have someone in service call me when they had time.... no call on Saturday. Here it is now Monday and I get a call from someone saying "hey you didn't show up to your appointment on Saturday, would you like to reschedule?" I missed that call, so I called back to talk to Bryce, the person that called me. Bryce was on lunch and she would call me back when she was done..... no call today.... 2 out of the 3 times I have had to deal with the service department I have been utterly disappointed. No communication, and little customer service skills.

Toyota Bountiful

May 16, 2016

I felt from the time I met Derek to meeting Kirk, the whole experience was delightful. There was never a pressure environment and they were more than helpful.

Jesse and Angie Willhite

May 15, 2016

We were finally able to own a car without having to lease. It feels good knowing that after downsizing and paying off our debt (as Auggie suggested) that we would own a Toyota! They are wonderful cars and we've had outs for 60+ thousand miles and it still runs like new. Weston is wonderful and explained our finance options in a simple way - you can tell he really cares about making his customers safe and happy - his experience is a blessing to all ! Tyson speaks in real terms and doesn't sugar coat anything. All of the parties involved were friendly and worked together quickly to help us get home to our family (without having to spend most of the day as with other car dealerships). Thanks so much - Angie Reich and Jesse Willhite

Chris & Ann B.

May 15, 2016

This dealership is great! We have now bought 2 Toyota's from in the past 9 years. They provide exactly what we wanted and more!

Melinda D.

May 14, 2016

The Toyota dealership in Bountiful is great to work with! MarKo and Mackie were able to get me into a car despite all the barriers I had to deal with. I highly recommend working with them when getting a car! Melinda D.

4runnerchic

May 2, 2016

I am not one who enjoys the car shopping experience but leaving Toyota Bountiful I felt satisfied with my service and confident I was taken care of. I was very happy my friend recommended us your go see Gerry. He has worked with him on multiple occasions and speaks highly of him. We had been searching for a vehicle for weeks! Thank you Gerry for all that you did for me! I LOVE MY TOYOTA 4RUNNER!!

Marygold

Apr 29, 2016

Coming from beautiful Honeyville, Utah, I stopped at Toyota Scion in Bountiful to look around. I met with Brad Kipp who I found to be honest, professional, thorough, and respectful. Brad showed me a variety of new and used vehicles. I purchased the car of my dreams and saved thousands of dollars, too!! I then met with Scott Roper who was awesome at the financial end, and my entire purchase-experience was fast and easy. I drove home in the car of my dreams and am grateful to get FREE car washes as long as I own my vehicle!! Toyota Scion you and your staff ROCK! I am now your loyal customer!

AL AND RENAE HEPLER

Apr 29, 2016

THIS WAS THE BEST EXPERIENCE I HAVE EVER HAD IN TRADING IN AND PURCHASING A NEW VEHICLE. THE EXPERIENCE WAS HIGHLIGHTED BY OUTSTANDING EFFORTS BY AUGGIE, TYSON, WESTON, JOHN POLETTE IN THE SERVICE DEPARTMENT AND SCOTT IN FINANCE, WHO ASSISTED WESTON BIRD.

amanda_clark

Apr 26, 2016

This is the second time I have purchased a car through Toyota Bountiful and I wouldn't go anywhere else. They were extremely helpful and accommodating throughout the entire process. I have sent all my family to them and plan to continue that.

beth1954

Apr 25, 2016

We love our 2016 Highlander Thanks Craig and Tiff for all your help... We will be back in the future and tell our family and friends.

Fritz Family

Apr 23, 2016

My family and I went to this dealer to find a bigger vehicle for our growing family, the quality of the service and care was brilliant. Our salesman Daniel really took those extra steps to get us in a vehicle that fit our needs and truly asked us questions that what we were thinking through the whole process. The finance team was awesome and worked their butts off to get us into the perfect car for our family, Aaron was our finance guy and he was very concerned and genuine about our sale, he explained everything simply and to the point, we will definitely continue our business at Toyota Bountiful. Thanks guys, we appreciate all your hard work for our business!

JaimeeFox

Apr 21, 2016

I walked into Toyota of Bountiful just intending to do a test drive and go look at another car that I had in mind. But Josh Chavez managed to get me a deal I couldn't pass up! And Weston was SO helpful of getting all the financing nailed down in such a way to make everything go really easy! I was so impressed friendliness and helpfulness of the staff that I will go back next time I need a car!

cheyjackson

Apr 20, 2016

I bought my 2009, 46,000 miles, Mini Cooper S from them in November of 2015. I took it on a vacation to California on March 4th. before leaving the oil was fine, car was running great and on March 5th my timing chain fell off, hit a piston and broke a valve. my engine was dead... I called the Toyota dealership to ask for any sort of help they could give me from 1,000 miles away and all they said was call my warranty company. I, thinking the warranty was through them, was confused and did not have any information on the company that did have my warranty. they said I should go through my signing documents (in Utah) and kept saying "what do you want us to do?" "what do you expect from us?" I expected some information on where my $2100 went for an extended warranty! not knowing where else to go, I looked for the nearest Mini cooper dealership to Santa Ana and they were able to pull up my warranty information from my vin number. I was told by the financing manager that I would be COMPLETELY covered if ANYTHING mechanical or electrical went wrong on the car. this was supposed to last five years or X amount of miles and it just so happened that I had something go wrong within the first three months and 2,000 miles! when I got my car in the shop the warranty company took so long to get pictures and file the claim that they did not get it finished before my vacation was over. I had to fly back to Utah, wait another week to have the warranty people approve the fix and then fly back down to California to find out that the "full coverage warranty" I was sold only covered a portion of the cost! I paid $3000 out of pocket after the warranty, $600 on airplane tickets to and from, lost $129 on a night at the hotel because we were forced to leave a day early because we could not return the rental car on a Sunday, $100 to toe my car to the mini dealer, and 24 hours worth of work I had to take off in order to go back to pick my car up. I was told by Toyota that they basically set the base price on the car and all of this "other stuff" should be taken up with the warranty company. They used me to make an extra buck, sold me a warranty that did basically nothing and has yet to put me on the phone with any of the people I dealt with saying the man that sold me the car is no longer employed there and the financial manager is never in the office! I feel a bit cheated! even if this is something that could not have been prevented at all I should have been treated better than I was!

rebeccaspags

Apr 14, 2016

I had a really great first time buying a car at a dealership experience. I had been looking at their website for used cars and shortly after I received an email from Joshua Chavez asking if he could be of any help in my search. I told him what I was looking for and the price range I was looking into. I also told him that I was selling my current vehicle and couldn't buy a new car until it sold. He was very understanding and not pushy to get me to the dealership to start test driving. We were emailing back and forth for over 3 weeks and I didn't feel pressured once. When my car finally sold, I headed to the dealership and Josh had a couple cars for me to look at, so I test drove those. I made an appointment later that week to test drive a few more to compare and still never felt like I was being talked into anything. He also knew what he was talking about and always had an answer for my questions. After 4 weeks from when I started looking, Josh got me into a brand new Corolla without having to comprise my budget. I thought I'd have to buy used, but he and Weston Bird (the finance manager) made it happen. It was actually a dollar cheaper a month than what I wanted to pay. Weston is also pretty awesome. I was nervous to go into the finance room because that's where all the horror dealership stories come from. Again, I never felt pressured to get anything I didn't need or want. All the information was presented to me clearly and simply, which was nice. Before driving off the lot in my freshly detailed Corolla, Josh sat with me and showed me all the features of the car and set up my bluetooth for me. He also had me look throughout the car to make sure everything looked perfect (which it did, except for a tiny scuff mark on the glove box which he took care of immediately). My boyfriend is now thinking about buying a new car from them because of how well I was treated. I'd recommend seeing Josh and Weston at this dealership.

JustinN

Apr 11, 2016

I originally just went in to look around and see what was on the Lot. Staff was very helpful, willing to talk honestly about inventory, finance options, prices ect. Finance manger was very knowledgeable, straight forward and helpful through the whole process. Got me in and out with ease. Made the whole process hassle free and I didn't walk out feeling any sort of buyers remorse. Overall happy with the whole experience!

Nestor D Benegas Riveros

Apr 4, 2016

Me and my wife went to Toyota Bountiful last week, looking to find out some options for us. We dealt with Anthony Aguallo and Jose Banuelos, and these two salesmen were beyond patient and helpful. Also, they were friendly and were able to answer all of our many questions. They kindly helped us find the perfect car for us at the right price. Thank you again Anthony and Jose!

CTR801

Apr 3, 2016

When buying our car, the finance manager included a warranty "that would cover everything for the term of the loan". I left his office feeling secure that we'd be taken care of. Fast forward 3 or 4 months later... The car won't shift out of park without manually overriding the shift lock. I took it in to the service center and was informed that this specific problem is NOT covered by the warranty I was sold. Feeling confused and annoyed, I went directly to the finance manager who then told me, after reading the fine print in the warranty he sold me, that this was in fact not covered. I expressed my frustration to him and reminded him of what was promised only a few months before. He informed me that the company for the warranty is owned by the dealership and that he would "make it right". I left his office again feeling certain that he'd call me back with a solution as promised. Here I am, after a month of waiting and several unreturned phone calls to him and the service center, still holding out hope to be made whole. I'm at a loss. I don't know what's more frustrating, being given inaccurate information or being dismissed and ignored so blatantly. At this point I would appreciate a simple phone call in response to the many messages I've left.

TysonRay

Apr 2, 2016

This dealership takes pride in everything they do and will not accept anything less than 100% customer satisfaction. I've bought my last two cars from Toyota Bountiful and will certainly visit again.

D&N50

Mar 28, 2016

It took longer to purchase the car than expected. However, we were satisfied with the overall service. Tim Taylor was extremely helpful in answering our questions. If he didn't know the answer, it would find out for us.

UNHAPPYINCOLORADO

Mar 23, 2016

I HAVE BEEN TRYING FOR A YEAR TO GET THE MANUEL FOR A 2014 EDGE I PURCHASED I HAVE CALLED NUMEROUS TIMES AND AM ASSURED IT WILL BE COMING BUT NO MANUEL IN ADDITION I WAS SHOWN THE CAR FACTS AND WAS TOLD NEVER WRECKED BUT WHEN TAKING TO A LOCAL FOR DEALER BECAUSE THE SENSOR LIGHT STAYS ON ALL THE TIME THAT THE BUMPBER ISNT THE ORIGINAL AGAIN I HAVE BEEN PASSED AROUND SO MANY TIMES AND IGNORED SO ONCE THEY GET YOUR MONEY YOU ARE FORGOTTEN IS MY EXPERIENCE

Dan

Mar 15, 2016

A couple of weeks ago I bought a new Tundra from start to finish it took only an hour and half. I have never bought a Toyota.I ran into a great sale person Tyson Bentzen. I have owned Ram, Ford and Chevy dozens of them. Tyson did a really good Presention and had me drive it product knowledge was great, bottom line he sold me on this truck I wasn't leaving without it.I had a lift put on it the next day service was fantastic I didn't have an appointment they put a lift on it in 2 hours willing waiting in the lounge very comfortable.

sharon6764

Mar 15, 2016

I took my Lexus RX330 in for service. I was very impressed with how quickly they came out to check my car in. When I returned my car had been serviced and washed. WOW!Joe Edsall was amazing to deal with. Bountiful Toyota was offering a full synthetic special which Joe informed me about. I love that kind of service.

dj1975

Mar 5, 2016

I know there were a lot of vehicles there but you were able to complete my service with a car wash in great time!! everything went really good. Thank you for all your help

zk6760

Mar 1, 2016

I just picked up a new truck from Toyota Bountiful and really had a great experience. The staff was friendly (and not pushy), finance department quick and they gave me a very competitive offer (much higher than KBB) on my trade in. If you're looking for a Toyota you may as well stop by Toyota Bountiful. Tim, Auggie, Weston and LT are a killer crew. A++

Cyn S

Feb 29, 2016

We saw a vehicle on ksl.com and went to the dealership to see it. According to the website, it had been posted for sale for 5 days, yet when we arrived; it was not cleaned and ready. Why would you post a vehicle for sale that was not in a condition for customers to actually see?Ian, our sales representative was very nice, and pleasant during our buying experience on Saturday, February 20th. He seemed to make an effort to try and relate to our family and situation. However, after the deal was done, there were some items that were somewhat frustrating. Ian seemed to be disconnected, disorganized, and lacked follow up, making us feel like he didnt care. For the payment/financing experience, all was great although, I feel it would be best to have the sales person mention the mandatory $400 charge for some security/safety thing that was never explained. We still have no idea what we paid $400 for. Perhaps it would be nice to provide the customer with documentation as to what this is at the point of sale.During the duration of 5 days from when we purchased the vehicle to when it was ready for pick up, we had to initiate all communication throughout the week as Ian didnt call on the days/times agreed with updates on the vehicles status. On Thursday, February 25th, I called him 45 minutes prior to us arriving and he said the vehicle was ready. When we arrived it was not ready, so we had to wait. When leaving, I asked him for the 2nd set of keys and he informed us that they didnt have a 2nd set and that they cannot control the number of keys that the previous owner turns in. He went in to find out the cost to have another set made and to my surprise, seconds later, he walks out with the 2nd set of keys. Made us feel lied to although we know he probably was just disorganized.After we got home and started to get the vehicle situated we discovered that this specific vehicle actually belonged to Ians wife. Not that we have an issue with that but, it makes you feel like he wasnt honest by hiding that information and that he obviously knew there were 2 sets of keys.Overall, I would purchase another vehicle from this dealership and I hope that perhaps learning from this review there are some improvements made on the preparedness and anticipation of customers needs.

berntrd

Feb 26, 2016

Great service and a very friendly and helpful staff! There's no other place I'd take my car for servicing.Keep up the great work!!!!

Happy Cruiser-owner

Feb 25, 2016

I called Gavin about a remote for my 1996 Toyota Land Cruiser and I had some numbers on the back of the remote. He looked up to confirm the part , and found out that I could get the part in SLC, and gave me the phone number... Thank you so much Kevin for going out of your way for me !!!

nadine1234

Feb 25, 2016

Brian is so friendly and cares about the clients. Kept us informed on how things were going and also let us know there was a recall on the back windows.

Wendyb

Feb 25, 2016

As a working person, it is often difficult to get my car fixed. My working hours often coincide with the car repair place's hours of operation. It was awesome that Toyota Bountiful was open on a Saturday. It was easy to get an appointment. The car was fixed and ready to go within a few hours. The waiting area is nice and even provides some free snacks while you wait. I noticed a gym upstairs. If that is available to customers, what a great way to wait for your car. My service assistant Anthony was helpful and pleasant.

Juanita783

Feb 25, 2016

the service is great the people are great and everything about this place is great! You get all the information you need and more and they make sure you and your car leave happy!

Phishtaters

Feb 24, 2016

I brought in my car to replace a spiral cable that was on the recall list. I was called back by the customer service department and told I was on a list for four recalls. They handle all the recall replacements very quickly, and notified me when they were finished. The customer service was/is excellent. Very helpful and friendly employees.

serviceadvisor1

Feb 24, 2016

The service advisor answer all the questions & concerns very nicely. He immediately follow up with warranty people. I have very good experience thanks to Brian Pickett.

Rachel

Feb 24, 2016

I was well taken care of. I dropped my car off in the morning and had it back in the afternoon. They took care of the air bag recall, put on a new serpentine belt, and did a regular oil change. The shuttle dropped me off at work and picked me up from work.

Verasity

Feb 24, 2016

We purchased a new Lincoln from Performance Ford two years ago, we only come back when the car is due for service. I am sure the dealership see's thousands of owners in the mean time and yet when we pull in, they smile with a friendly greeting and then they say hello to us by calling us by name. Who does that? I am very impressed! While waiting, the gentleman who sold us our car, seeked us out to say hello and asked if we are enjoying our Lincoln, he made sure we felt at home and comfortable. Who does that? And just on the by, I think he has sold us on the new continental when it comes out. Yes, I am impressed!

Jodi H

Feb 20, 2016

This is the best dealership to buy a Toyota. Craig, and Weston make a great team, and really helped me have a great experience. I will never by a Toyota from any other dealership. Excellent Service.Jodi H

buyer

Feb 19, 2016

Aaron had me sign the sales contract and delivered the vehicle and three days later called me to come back and sign a new contract with higher pmt and on top of that i had to put money down which put me in financial strap, because i had no money to put down right from the starting of the transaction..Aaron also sent me a letter saying if i dont sign a new contract i need to bring the vehicle back and pay for miles driven plus any damage..i would like to know why he let me take the vehicle off the lot if i was not approved and why did he make me sign the contract which had no value.Craig vierig the sales person is the only reason why i returned ,he is very knowlegable upfront with no hidden surprises and honest with integrity.If craig moves to a different dealer i will go to him to buy my next vehicle but i will not come back to your dealership as long aaron is working there.In last 30 +years i always had new toyota vehicles.Even now i have 4 new toyota vehicles.thanks for letting me put my honest opnion.

Ctingey

Feb 17, 2016

This dealership is great and has excellent customer service. I love the car wash! But the best thing about this dealership is Anthony Aguallo. He put up with a lot from us, we were super picky, but he found us exactly what we wanted and we love it!

JohnP

Feb 15, 2016

Excellent experience working with Jon Wallace. Good communicator and negotiator. Very prompt with responses. Also, good experience with finance person. Quickly went through process and optional coverages.

Donksta

Feb 8, 2016

So Jose Gomez contacted me to trade in my 4runner so I told him give me a few weeks and to give me a call back. I decided to call jose back after a few days and i left him a message to call me back and he never did so I moved on and got ahold of Kyden and try to purchase my second vehicle from Toyota bountiful. Kyden never gave me the time of day when I told him what I needed as far as making a deal. I think he thought that he wasn't goin to make enough on the deal so he put no effort into my deal. He never even gave me a counter offer after he said he would. So I got ahold of Mark Miller Toyota and visited with a gentleman named Kyle and we made a deal! So I done business with Toyota bountiful once and won't do it again its time to move on. Mark Miller Toyota #1!!! Way to ruin a deal boys!

AngryHumanoid

Feb 3, 2016

I had a bad experience with them a while back due to insanely high repair prices and difficulty getting a quote but my car was having issues the other night and they were the only ones open so I decided to give them another try. Problems encountered:1, I called ahead (5 minutes out) and asked if they'd be able to look at my vehicle that night, they said yes. I arrived and was told all techs had left an hour and a half earlier.2, they said they definitely didn't think my vehicle was safe to drive and I should leave it overnight, they'd look at it first thing in the morning (a lady named Michelle stressed "first thing" twice) and call me back. So $100 to look at it and $35 for a rental...3, the next day no one called me back, I started calling at 1pm and was told the only person who could tell me anything about my car was Michelle but she wasn't there. I then kept calling back every 30 minutes and was repeatedly told no one else could tell me literally ANYTHING about my car but Michelle and she was with another customer.4, when she finally did call back late in the afternoon she said my car WAS safe to drive but diagnosing the problem was difficult which is why it took longer than "first thing in the morning". Once I got my car back I looked at my dashcam which turns on when my car does and shockingly it showed that they didn't start looking at my car till shortly after I started calling at 1pm.Short version: busy I understand, but repeatedly lying to a customer I do not. I have 2 repairs needed (1 minor) and my wife will soon be needing a new car, guess where I will NOT be going for help with any of those issues?

Kurt

Feb 1, 2016

The staff that help me in leasing my new Toyota Sienna was outstanding. I have purchased many new vehicles over the years, and this process was one of the easiestThanks

Colleenabari

Jan 28, 2016

Jake, Jose and Weston treated me like an old friend. I brought my 2012 Camry in "Just to see" what Bountiful Toyota was offering. I wound up trading in my car for a 2015 Corolla! Good deal, good experience.

catlady

Jan 27, 2016

I took my car in to be worked on and the staff here is very friendly. Joe (I think thats his name) was really nice and tries hard to remember all the customers for the day. Then Javier drove me home and he was super nice. They said it would take 3-4 hours and it took just under 3!

Josh Burkman

Jan 14, 2016

Just wanted to say Tyson made my experience very easy and got me in the truck I wanted. I was short on time and he made sure everything was handled quick as possible,

june2108

Jan 11, 2016

Just make sure you read your contract and double check things. Plus hold them accountable for things. Make sure to follow up and make sure they follow up. If something isn't right it should be fixed.

Bteigen

Jan 11, 2016

Toyota Boutiful made buying my new 4Runner a great experience. They answered all my questions and provided great customers service. Quick and easy deal. Look forward to being a longtime customer!

Jm

Jan 9, 2016

I'm not the type of person to complain or write a negative review but after our experience at toyota bountiful I feel obligated to do so. I will NEVER buy here again. Me and my wife were new and inexperienced at the car buying process and we felt we were taken advantage of for that. I will share one thing that frustrated me. After picking the suv we wanted (a used one), we spent a lot of time going back and forth on a number (as you always do at dealership like this) and finally I said " if you replace the tires with new ones, we will buy today and you got a deal". The middleman who we were working with after going back and forth between us and the finance manager came back and said "you got a deal, we will throw the tires in if you buy today". Little did me and my wife know he was throwing the tires in alright but he was also adding 960 dollars to my loan and charged me for them. When we went back to sign papers by then we had been there 3 1/2 hours with a hungry baby and so we signed the papers where they pointed and trusted we were getting the deal we agreed upon (this is where our inexperience came into play). And later after getting home and looking closely over the contract I found they had taken an extra grand out on my loan for tires I could have bought for 600 anywhere else. It's so sad because, me and my wife love our car but we could have bought the same one without dealing with the Shadyness we felt we went through to get it. I tried calling and emailing them about the issue in hopes they would put the tires on for free as we were lead to believe or at least put tires on that were worth a grand rather then the non all terrain Junkers we got. All I got was a picture of my signature asking "is this not your signature and what you signed off on". Again, we won't ever be going back.

marilynbuttars142

Jan 5, 2016

i went in to have a repair on my 08 camary left buying rab 4 16 the people were very good to work with i b0ught the camry at this dealership also

JJ0012

Jan 4, 2016

My dad bought his first car ever at this Toyota. My grandparents have bought every Toyota they have owned here at Bountiful, too. It made sense to come here to buy MY Toyota, right?? Ian, our sales person, was nice, but very pushy. We had test drove a Toyota corolla and found it to be right for us. We negotiated price before agreeing on the right amount. This was tedious and unnecessary. Both Kelly Blue Book and NADA put this car only $500 more then what we bought it for. We were buying this car in December, so the exterior of the car had dirt and road salt from other test drives. That is fine, 100% understandable to have a dirty car during winter months. We went and purchased the car relatively stress free. About 2-2.5 hour from start to finish. They washed the car for me and I drove home (1.5 hour north). Once home to show my family the car, I noticed a HUGE scratch and dent on the passenger rear door. I thought it was my mistake, but I found the car ad online and the scratch/dent was on the online pictures. I understand this is part my fault. I have an obligation to look over a car before I buy it, which I did, but because of the dirt and salt all over the car, it must have blended in. Either way, im part to blame. So I called the dealership, texted my salesperson, and left a message for the store manager, trying for 4 days trying to figure out a solution. I said this is part my fault, and part yours for not mentioning this, so lets meet half way. Just pay half the repair and ill pay half. After the exhausting arguments, the best they could do is buff it... horribly disappointed in a dealership my family has trusted for years. Would not recommend this dealership. EDITED: Just got calls back and it looks like there might be some help coming. Stay tuned.

erow157

Jan 1, 2016

Most everyone knows how stressful buying a new car can be. Especially if it's your first time. Weston Bird made us feel very comfortable and was willing to take the time to make sure we understood every step. He was very friendly, knowledgable, and professional. I would defiantly recommend anyone to Bountiful Toyota! It was well worth the extra distance to have such an amazing experience. I now will always buy my future cars from Weston and Toyota Bountiful. Thank you!

jsads9

Dec 28, 2015

Jesse took care of us from the very beginning. Wasn't pushy at all and was extremely accommodating with exactly what we wanted. He was very personable and extremely friendly. My wife and I thought he was totally on our side in helping us (more like an agent rather than a salesman). Jesse was an excellent salesman and made us feel so comfortable throughout the buying process. When we buy our next car, I'll be calling Jesse first.

ipenavs

Dec 28, 2015

First, let me thank the dealership as a whole! I had a great experience at Bountiful Toyota. From my salesman, Jacob, to the finance representative, Weston, everything went smooth. From the moment I arrived to the time I left, I felt no pressure from anyone, besides myself, to buy a car. I tried a couple other dealerships, and the no hassle buying is the way to go for me. They were up front with me and I liked that. I will definitely go back! My salesman, Jacob, was new to the dealership, but he knew where to go for the answers to my questions. He did a great job. I have not bought a new car for many years, and Jacob listened to what I was asking for and led me in the right direction.My finance rep was extremely knowledgeable and pursued all avenues to help me get the car I wanted in the payment range I needed. I ended up getting a great car for the price!I feel that I will be very happy with my car buying decision.

rybens

Dec 24, 2015

Such a wonderful car buying experience. No pressure. No hype. Customer service driven. My daughter leased a car here so when it came time to get a car for me it was a no brainer! Thanks guys!!

ehay1507

Dec 23, 2015

Purchased a 2012 Camry several years back with Toyota Bountiful. Great experience. However we went to trade the Camry in a few weeks back. Worst car buying experience ever. I have never been so insulted by someone in the retail business. Auggie was extremely rude, arrogant, and totally ruined any chance of repeat or future business from us. We left and went to Larry H Miller and got the exact deal in 30min that we had spent over 2 hrs trying to get from Bountiful. Never going back. Someone should explain to Auggie how to treat people, ESPECIALLY in the customer service industry. Jeff and Ian were exceptional, and worked diligently in trying to make a deal work.

A&JTundra

Dec 19, 2015

Overall very pleasant experience in leasing my very first vehicle. Very knowledgeable friendly staff, especially Weston. Well taken care of and my happiness came first:).

C6familia

Dec 6, 2015

My husband, 4 kids and I went to this dealership really not knowing what the heck we were getting ourselves into. We have never been treated so well before. Even welcomed into the dealership, absolutely amazing. The guys cared about helping us with our 4 kids and were so patient and wanted to make us comfortable. They knew what they were talking about and the service was quick even with a million other people in the dealership. They were busy! If anyone is looking for a vehicle I suggest this dealership over any others! You definitely won't be disappointed. The 3 guys working with us (Lil' Dave, Kyden and Weston) went above and beyond! I recommend asking for these 3 amazing guys! Thanks again for helping us get into a vehicle that fits our family and a vehicle we totally love! Thank you for being so patient with us and our kids! You all were so great, welcoming and made us so comfortable! Your the best guys! I can't even say enough about how awesome this dealership was and how amazing (once again) Lil' Dave, Kyden and Weston are/were! You'll be taken care of for sure here!

2016scion77

Dec 1, 2015

Friendly, easy going, polite, and fast service! Although every-time It gets easier to work with everyone once you've been a through the process as return customer so .. Muchas Gracias!

Dessydunn!!$

Nov 30, 2015

Everything about my experience here was amazing!!! I didn't feel pressured into buying anything like I did at every other place I went to! They genuinely care about how much you want to spend and they truly give you the best deals you could ask for! My experience was unvelievable and I am SO thankful to the amazing staff here at Toyota bountiful!

Goodmans

Nov 29, 2015

Our car buying experience was smooth and stress free due to the amazing team who helped us at Bountiful Toyota. A huge Thank You to Jake Hedberg, Weston Bird, and Anthony Aguallo for all of the great service and assistance with our new Toyota RAV4 purchase. If you want to get a great deal on a new or used vehicle without any haggling or games, I'd recommend that you go check them out!

barnes2

Nov 28, 2015

Answered all questions was very helpful at getting the price we wanted and wonderful service at making sure we was comfortable and at finding what we wanted. Kyden is full of energy and enthusiasm and a wonderful salesman Marques worked very hard to get the Toyota in the range we needed to make this happen and very helpful with answering EVERY question we asked. Weston was very helpful with the financing. He made sure we understood all of our chooses and what worked the best for us. Altogether a wonderful experience and would return to purchase another vehicle.?????

hende5

Nov 22, 2015

Excellent experience helped us out when we needed it the most. Very friendly and took care of business. Would highly recommend to any one needing or wanting a Toyota vehicle.

Big Mike

Nov 21, 2015

My daughter bought her first car with Bountiful Toyota. She is on leave from the Air Force and headed for her first duty station after completing boot camp and tech school. We pulled up and Dave was right there to help us. I liked the fact he wasn't pushy. He showed us the car we came to see and didn't try to push us to a car we weren't interested in. He even helped my daughter find insurance for her new car. After we came to a deal we went in to see Weston. Weston is the best financial manager I have ever dealt with. My daughter had a budget and he made sure she stayed within that budget. He helped her protect her new purchase with an extended warranty she could afford and stay within her budget. What can I say, WESTON IS AWESOME. I'm looking for a new truck and you can bet where I,m going and who will be doing my financing, I was a great job done by all of Bountiful's Toyota's staff. WELL DONE!

Munchen83

Nov 17, 2015

During the Summer we visited Toyota Bountiful on two occasions. The first was to lease a new car. The second was to upgrade a car we leased from them and also buy a used car. Those would have been the 5th, 6th, and 7th Toyota's I have purchased or leased at this dealer (dating back to the Menlove day's with previous owners.) Those two experience did not go well. Our dialogue with the salesperson would provide information that would then be contradicted by the sales manager when it came to finalizing the deals. We walked away and leased new cars from Mazda and Nissan. We left both those events feeling like our previous purchase history and dealer loyalty meant nothing.We still had a need for a used car, so after a few months and several calls from the dealership inviting us back, we returned with a promise that our experience would be better. I am happy to report the experience was excellent! Joseph Banuelos did a fine job helping me select a used car. Sales Manager Eric Rosener's promises were the reason we went back and he delivered! What I didn't expect was how well my interaction with the finance manager Weston Bird went. It was evident he and Eric had talked about making this a great experience. So they now have sold me car #5 and have a great shot at car #6 and more down the road.

Gwenn

Nov 14, 2015

From the very first hand shake to the end of the process Everyone was very friendly and made us feel like we were the most important persons at the agency. We were never pressured nor made to feel we had to select items we did not want. When we first arrived, we were greeted with a person. He escorted us to a waiting area while he located Josh Chavez with whom we had an appointment. We were offered drinks, and snacks while we waited. Josh arrived right away. He wanted to find out what we were looking for, we took a test drive, and got down to the negotiations. No high pressure, we were advised of what choices we made and how long a delivery date would be. Very friendly and helpful. No high pressure nor arm twisting. Very pleasant experience not like the prior experiences we have experienced.

Sung

Nov 13, 2015

Overall experience was great!! I can say without hesitation: "Excellent customer service and outstanding dealership and kindness" !! Thanks Hunter for working with us on purchasing our 2015 Sienna LE.

Mr burns

Nov 12, 2015

Tyson did an amazing job and presented himself perfect =) he got me into a new car that I never thought I was going to get did amazing job the whole time

jonib7

Nov 11, 2015

Overall experience was great!!! Jesse was nice and thorough...Making the process worth it. Thanks Jesse for working with us on purchasing our 2016 Toyota Tacoma!!!

Redhair

Nov 11, 2015

Thank you for getting us into our new 2016 Toyota Corolla s. It's been a great experience dealing with you guys and all you did

Cam

Nov 10, 2015

They were very helpful. Answered all my questions. Was a pleasant experience. I came in knowing what I wanted, and they met all my expectations.

Laurel1967

Nov 8, 2015

Thank you guys for my experience at your dealership. Ever since I have been buying from Toyota. I have had nothing but good. I have to say that Anthony Aguallo was not just a good sales person. He made me feel like I was dealing with a real person. He Explained the workings of my vehicle with me before I took it off the lot. I also wanted to thank his Manager Weston Bird. Who worked very hard to get me into the vehicle that I wanted. I felt he was fair and the transaction went very smooth. Thank you Laurel

Dirt222

Nov 7, 2015

Ian was great to work with. I am in sales myself and he handled the experience perfectly. All my questions were answered, I was treated with great respect, and once negotiations on price were over I was out of there in under an hour whixh must be a record. Scott in the finance department was also great, very knowlegeable, and didn't try to push unneeded items into the financing.Great overall experience and will be back

TheWests

Nov 6, 2015

Over all the experience was really good. I have to say Anthony is a guy that will bring you what you want not what he thinks you should have. He works to make your experience as comfortable as possible. I would definitely recommend you going to Bountiful Toyota for any of your car needs not just for a Toyota. Also I can't say enough good things about their loan officer Cameron he was great and worked with our every need to get us what we wanted with the best interest possible.

HappyPrius

Nov 5, 2015

Craig, Josh and Cameron were great to work with. We were able to find the right car, at the right price and with the right financing. Thanks guys!

Sexy69

Nov 5, 2015

There are 2 people to give credit to for the 5 star rating I gave this dealership. The first one is Josh Brinkerhoff and the 2nd is Todd Sowell. These 2 men made me feel right at home the minute I walked in the door. They listened to what I had to say and wanted in a car they NEVER made me feel like they were just out to make a sale. They were attentive, knowledgeable, honest, helpful and funny. They made buying a car a lot easier then I thought it was going to be and I didn't feel rushed at all. I left happy and with a beautiful car that I have wanted for along time thanks to them. These 2 men are fabulous and definitely know what there doing and if anything deserve a bonus or something. I not only left with a new car but feel like 2 new friends also. Thanks sooooo much guys your the best!!!!!

Browntrout

Nov 4, 2015

This is the fourth vehicle we've purchased from Toyota Bountiful. Every experience has been excellent. Our sales person Jeff is one of the most honest and professional people I've met. Always going the extra mile to take care of us. Honest pricing with none of the car buying hassles or games you get from other dealerships. Thanks Jeff and Toyota Boutiful for another amazing experience.

Rulon Nixon

Nov 4, 2015

I was greeted by Ha. He and I hit it off first thing. Ha was very helpful, I felt like he was a proud company man but at the same time I felt that he was there to represent me.When we had a little trouble with the price, Jake H. came in and did his magic by resolving price between me and upper management. I have been thru this process many times . However, Jake handled it in such a way that we never became confrontational. My final stop was in the finance department with Weston Bird. Weston is very professional and knows his business very well. He did his best to upsell me with products that I was not interested in. However, he was always sensitive to what I wanted and didn't want. He helped me with a extended warranty plan that probably wasn't the best one for me but one that I felt best fit my budget. My overall experience was exceptionally good. Sincerely, Rulon Nixon p.s. I live in Highland, Ut. We purchased a new 2012 Toyota Camry from this dealership . That experience was great and that is why I drove up to Bountiful again.

LIZZBIZ

Nov 2, 2015

We loved our experience with Toyota of Bountiful. It went very smooth and quickly too! All were very professional and knowledgeable! They helped us narrow down our choice to the perfect car! We are very happy with the whole experience!! THANK YOU!

Hellzgotufaded

Nov 2, 2015

Tyson Bankston and Cameron helped me here. They were both extremely professional and helpful. I hate car shopping and the whole process but these guys made it enjoyable. I recommend definitely buying from this dealership. I'm sending everyone I know and don't know there.

Lej

Nov 1, 2015

I had a great experience with not only this dealership but each individual person who helped us along the way. Our dealer Joseph Banuelos was very patient with us and did his best to show us cars that met the criteria that we gave him. He showed us numerous cars and with each car he tried to accommodate to comments and requests that we had. He helped land us a great deal and I would recommend for anyone who goes in to work with him. Weston Bird helped us with finance and advised us the same way he would a family member. He helped get us a steal on our warranty and was not pushy with any of his offers. Overall our experience with the dealership was amazing and I would recommend it to anyone looking for a car.

The Birthday Lady

Oct 31, 2015

My old car died, and I needed to get another quickly. I was not looking forward to the experience until I met Ion Urry. He took such good care of me from greeting outside the door until delivery of my car at my home later that day. He is young, but very knowledgeable and capable. I would definitely refer anyone I know to see him about a car!

WJA55

Oct 30, 2015

Bryan was one of the most pleasant and honest salesperson we have ever worked with. His knowledge of the vehicle we were considering purchasing helped us make our decision to purchase the vehicle we wanted. For our next vehicle purchase we will certainly go back.

Bia629

Oct 28, 2015

Chris was very helpful and knowledgeable he really made my experience great! I loved the way I was treated and he went above and beyond! I will definitely recommend you guys and will send every one that I know is looking to buy a car! Thanks for all you did!

davecarter43

Oct 28, 2015

Reid Teo is an outstanding salesman. He made my fiance and myself feel more like family than like a salesman usually does. I have purchased a lot of vehicles in my life and have never felt like I was important. Everyone there was friendly and very helpful. They made my buying experience actually enjoyable. If I know of anyone ever looking for a new or used car, Toyota of Bountiful will be my first choice.

onebadelf

Oct 26, 2015

The team at Bountiful Toyota was very easy to work with. They were knowledgable about their product and was able to help us get into the vehicle that we were interested in.

brodym11

Oct 26, 2015

They found the exact truck I was looking for and let me know when it came in. wouldn't budge much on price but I think the advertised price was fair enough. Craig did a great job

Osore1

Oct 23, 2015

This dealership is awesome! Brandon and Weston were amazing to work with. They were personable, honest, and no pressure business men. I will be back to buy from them. Highly recommend this place!

Codydrichards

Oct 22, 2015

Thank you Craig for helping in getting us into the exact car we wanted at a price that was fair. You make the buying experience a great and painless one thank you again.

Travis.McCormick

Oct 22, 2015

They were very helpful getting me into a new car! I highly recommend this place if you want helpful honest people! Will come back to this dealership again!

JonnyB

Oct 22, 2015

Bought a new 4Runner and was blown away by the dealership, the staff, the financing dept and the deal. The single best car buying experience I've ever had.

citrus

Oct 21, 2015

Within 5 minutes of our visit, our salesman had asked poignant questions to identify our religion. This is highly unprofessional-- even if you're trying to find common ground or talking points (regardless of being in Bountiful, Utah). It felt extremely inappropriate and was incredibly off-putting to both me and my spouse.He tried to show us multiple cars on the lot that were $10k+ what we wanted to spend. When we saw a car we liked and decided to test drive, I asked the price and he didn't know, just said it was "under our budget." We decided we wanted to keep looking and asked for some information on the cars we had driven (like the cost, which we never actually received). He took us inside and had his manager come speak to us, which felt like his last ditch effort to convince us to buy. The talk we had with the manager we actually felt like he listened to us and he even offered for us to bring a different car we had test driven elsewhere back to their dealership to do a side-by-side comparison. We both appreciated the offer. The original salesman came back and told us to pray about our decision. This felt weird and uncomfortable. We never got the requested information and then left.Our salesman was very nice, but made us both uncomfortable. A good salesman should not (and would not) need to bring up religion to get a sale. It did not work on us, and we will not be back.

Rob

Oct 18, 2015

We had been looking for a new vehicle for a few months. Upon encouragement from others to look at the Highlander, we went in. We dealt with Todd and Tyler over a 2 day period ... it was excellent. Both of them were not high pressure but were VERY knowledgeable about the product and capabilities of the feature sets with each model. We ended up buying a Highlander and was pressed for time in order to get to a college football game. Tyler went out and helped the tech detail our new car so we could get on the road. That is going the extra mile. I will be coming back in the future.

Sally1401

Oct 18, 2015

I had a very good experience buying the Rav-4. Craig was pleasant, knowledgable and helpful in the process. He is not a high pressure salesman and I felt comfortable.. Also Scott was good to work with in finalizing the process....I will recommend Craig and Scott to anyone buying a car..

chelhood

Oct 16, 2015

I was very impressed with Toyota Bountifuls customer service. I came in to pick up my new visor expecting to have to put it in by myself later on, but Joshua Chavez offered to install it for me and was a huge help. He fixed it for me quickly and efficiently making my experience at Toyota Bountiful a great one!

Dvelasq

Oct 12, 2015

This was my first time buying a car from Toyota Bountiful. I have previously bought all of my other vehicles from Karl Malone but after coming to Toyota Bountiful and getting treated like a customer should with great customer service I will never buy anywhere else. They have the best management and great prices! Thank you Toyota Bountiful.

Jkinsman13

Oct 6, 2015

I had a great experience! Everyone was extremely friendly and knowledgeable and I really felt that everyone listened to what I had to say and worked with me to get to where I needed to be. Probably one of the best experiences at a car dealership I have ever had!

TysonRay

Oct 3, 2015

Toyota Bountiful continues to wow me. This is the second vehicle I've bought from them in as many years and for good reason. Simply put, they are the best. From the sales staff to the finance team, every person that met with me left me feeling at ease, welcome and sincerely appreciated. Buying a new car should be fun and stress-free. The crew at Toyota Bountiful definitely understand this and makes it exactly that.

Jordan15

Sep 27, 2015

Purchased a vehicle that you didn't even have! Lied for two days explaining you couldn't find the vehicle! We added a loan to our name ruining our credit without actually getting a vehicle! Tony Gates didn't a terrible job trying to make things right making us feel stupid for getting upset trying to say it wasn't even his fault! Tried getting us to purchase something we didn't even want after this all happened and would never man up to their mistake! Really disappointed with his efforts to make his customers happy will never recommend anyone to bountiful! Thanks for getting us into our "vehicle" that we actually don't get even with purchasing it and giving us a $40,000 loan without a vehicle and ruining our credit! Thanks Tony Gates!

Barbiesofie

Sep 25, 2015

What an amazing experience I had!!! I'm so grateful to have met both my salesperson Anthony and my financial agent Aaron. They were wonderful! I so appreciate Anthony's patience and kindness in helping me leasing my first car, the Rav4. I've never been very fond of sales agents in general, because most show a fake kindness and their ulterior motive for the commission comes through so strongly, making people feel pushed and coerced, but Anthony was genuinely kind, nice, concerned, and helpful. He also was very knowledgeable and professional. He truly went above and beyond his duty to make it a beautiful experience for me. An awesome guy! Aaron was very patience with my lack of organization in turning in the documents needed and he always showed so much empathy and kindness. I'm so grateful to both to have provided me with such an awesome experience. I'll recommend both and the Bountiful Toyota to everyone. Thanks! :)

Kelszi Harris

Sep 16, 2015

I would be very careful using this dealership. I called about on Audi they had for sale and was told it sold a couple hours earlier. Then saw the same car almost a week later but the price had increased. My husband at that point called and was told again the car had just sold. So I decided to call the guy I originally talked to and see what was going on. I was then told the car was in the shop. Then I asked why the price increase if the car was in the shop. I was told for every fix they are doing the price will continue to increase. I am not sure what the truth is but it seemed a little off to me. So just wanted to warn anyone considering purchasing a vehicle from them to be a little cautious.

Mustang09

Sep 13, 2015

The guys there are great they try their best to give you the best deal possible. They look out for you and want to make sure that you are taken care of they Mia should feel more family then just a plain customer. Highly recommend them to any one who is in the market looking for a good reliable car This is the place to go.

michelle123

Sep 13, 2015

I bought one new car from toyota bountiful and loved it. I loved the experience so much i went back there a little over 6 months later and bought another brand new car. Marko my car salesman was amazing both times he treated me with care. Understood what i needed and honestly was helping me. Then my finance person weston bird was great helping me understand paperwork and getting through things in a timely manner. Everyone recognized me every time i went in there and truley cared about me. Theyre great at toyota bountiful.

asuskier

Sep 12, 2015

It all started on the 1st of Aug when my wife brought her 2013 Scion FRS in because the rear spoiler had started to detach from the body. They said it was under warranty and would be no problem to replace. 3 weeks later we hadnt heard anything so we called back to find out they had forgotten to order the part. No big deal, it happens; but apparently it was a clear demonstration of how things are run there. Today we take her car in for an appointment at 1210, for which they said the service would take 3-4hrs. Obviously it doesnt take 3-4hrs to replace a spoiler, so again, we start to see the cracks in the foundation of this business. We get a call 3hrs later saying that our spoiler was not factory and they would not replace it. We are the original owners and bought the car from a Toyota dealer so that part is a little frustrating. How did it take a month for them to realize its not a Toyota part? This should have been figured out on the first of August. Then they proceed to tell me that we can pick the car up along with the spoiler. Im confused because surely they did not take the spoiler off prior to figuring out they had the wrong part. Clearly they did, but they tell me they will put the spoiler back on as it was when we brought it in. An hour and a half goes by and I receive no phone call or anything. My wife and I have already been waiting for 6hrs for our car and I cant take it anymore so I give them a call. They tell me my cars been ready and I can pick it up whenever. Great, only an entire Saturday wasted (unless you count the entire month) and nothing gained. I get to the car and look at the spoiler and what do you think I find? It is barely stuck on at all. When I brought it in, there was maybe 4 inches of the side that was coming up, now half of the spoiler is hanging by a thread! I cant drive this car on the highway for fear that it will fly off! So now, not only has my time been wasted, but Toyota of Bountiful actually made my car worse by bringing it in. I really can not believe how disappointing our experience with Toyota of Bountiful has been.UPDATE: After posting this review and contacting the service manager they have tried their best to correct their errors. The service department was very apologetic and helpful in trying to get the problem fixed.

candylady6

Sep 11, 2015

Fabulous customer service, Jesse Stott was great to work with, not pushy and made my purchase EASY ! Very satisfied ! Everyone that I met was very helpful and professional.

j0rdster

Sep 9, 2015

Although I appreciate all of the hard work that was put into this deal, I still do not have a good overall impression with Toyota Bountiful. There was poor communication between sales and finance, and had I not checked the final numbers before signing the contract, I would have been paying more than what had been agreed upon.When I had proof that I was promised a different price, I could feel the anger of the sales and finance staff, and needless to say, I was not impressed. For the record, I was told that Toyota Bountiful has a "standing policy" to honor the lowest price quote by another dealer for an identical vehicle, plus an additional $250 discount. If this is true, hold them accountable and make sure you get what you're told. If I hadn't triple-checked, they would have gotten away without giving me what I was promised. What's worse is that my mother overheard salesmen in the hallway saying something to the effect of, "He's got an email and a voicemail, he's got us." Now, let me say a few things about the employees. Craig was a fantastic salesman. He's very straight-forward and honest, he is energetic and enthusiastic, and he is honest. Another employee told us, "I'm glad you're with Craig." Aaron, who handled our financing, was very honest as well, and although there were times I sensed frustration, and despite feeling like I was being pressured at times, he was one of the best finance managers that I have dealt with. Both Aaron and Craig withstood a lot of questions from me, but I like to consider myself a very informed buyer. I like to know exactly what I'm getting and how much it will cost me in the long run. For that, I appreciate everybody's patience and understanding. Being such a recent purchase (only 14 hours ago), it's difficult to rate how satisfied I am with the vehicle, but so far I love it. Waiting until the clearance event was a great decision, and I am excited to see how my first Toyota will perform. UPDATE: The dealership has spoken with me since I posted the initial review. Multiple employees have asked me nicely to change my review, and asked if there was anything they could do to make things right. But the problem is, what's done is done. When I asked them what THEY could do, there was never a solution offered. At that point, I offered advice on how situations like mine (and many others) can be prevented in the future. I appreciate Jon, the Customer Service Manager, reaching out to me, and thank him for taking the time to understand my frustration. Additionally, Auggie also vowed to address the issues of dishonesty, and I appreciate his understanding as well. But, unfortunately, my experience was like many others who have posted objective reviews on here, and I remain firm with everything I've said. My opinion remains unchanged solely because of the fact that the dealership exhibited absolutely no methods of service recovery aside from apologizing, which, as previously mentioned, neither changes nor fixes my experience.10/26/15 UPDATE: Several emails have now been ignored. Troy has not contacted me. I refinanced my vehicle through another lender and am cancelling my GAP insurance now. The GAP insurance start date was incorrectly entered by four days, and it's being treated as a minor mistake. Apparently the dealership can't even fill out paperwork professionally. All ratings downgraded to one star. Worst dealership in America.

Spot

Sep 8, 2015

Everyone was very nice and upfront. The issue I had was coming in at 4 and leaving at 8 with a three year old and a nine month old.

jeepmama

Sep 3, 2015

WORST DEALERSHIP EVER!!!! Hunter, Blade Marquis & Aaron are the worst team.They lured us in with a "we'll get a rock bottom deal" on August 31st. It was a little later, 7:30 pm, but we figured, we would at least give them a chance. We arrived about 8 pm. I took my son down the street to get something to eat, as he was hungry & by the time I came back, they were tag-teaming my husband about this stupid Nissan Murano. They had taken my keys to my car to "inspect" it for trade in. I repeatedly kept telling them we needed to discuss this, but every time I got up to attend my son, they were tag teaming my husband again. I repeatedly mentioned that my son had school the next day. They refused to let us leave until almost 11 pm! My husband foolishly signed a contract, as they were holding our keys hostage. We left without the car, because the tires on the car were racing slick bald & I felt that it would endanger my child's life to take it home. I admit I was in a very bad mood by then. On the way home, we discussed it & I let my husband know that the reviews on the Murano were not good & I was not comfortable in driving something that had a "rattle" in the front end. Tuesday morning, he called them first thing to tell them we didn't want the car. They had already listed my car for sale on their website. He let them know that we were not comfortable with buying this car or their financing techniques & we had also received a letter from the IRS (surprise, the ex claimed the kids too, so now we owe taxes from 2012!) & we wanted to work things out with them, as it would REALLY affect on how we could pay for a car. They refused to cancel the contract. My husband has spent the last 2 days trying to figure things out. He stated that he was willing to give them a second chance, if they could put us in something comparable for the same price. They agreed to this plan. They sold my car last night, even though we still have & the title. They told my husband this afternoon that if he did not surrender my car, they would have it repo'd while we were out of town, even if they had to break into our fenced yard to get to it.He went to the dealership tonight & was told he had to take the car. He admits he made a very foolish mistake. They have had him at the dealership tonight for over 2 hours now. They have nothing comparable, so he has to take the car.We will be spreading our story far & wide. I will be contacting Get Gephardt. I hope that you stay away from these shady guys. I wouldn't trust them not to sell their own grandmas.

Acarbaugh

Sep 1, 2015

I have not always had good experiences with car dealerships (I know, shocking), but my experience at Bountiful Toyota was completely different. I felt that the sales staff was honest and open with us. We were not interested in arguing over pricing and neither were they, which we truly appreciated. We experienced courteous and professional service from sales and financing personnel, which made this car buying experience smooth and painless!

Edgardos

Sep 1, 2015

Thanks to the Toyota bountiful team specially Jose for such a good customer service, this is my second car that I buy from Jose in a row.

ok4ever

Aug 31, 2015

I set up an appointment to get my Toyota appraised to sell. I was given a trade-in offer. I thought it over and decided to trade-in my RAV4 for a new Prius to take advantage of a good sale price. Then, after telling them the car I wanted, I was told that my first trade-in offer was a mistake. They somehow overestimated the value of my car by 3,500!! Either that's dishonest, or incredibly and incompetently lazy. I scheduled a 30 minute appointment for the sole reason of getting the RAV4 appraised and they were off by 3,500!! Give me a break. In reality, I'm sure they "over-offered" on a trade-in because they planned on skimming several thousand off the top of whatever car I traded for. But then when I researched a good sale they were advertising and picked a car that wasn't in their favor they decided that "oops, we didn't properly appraise your car the first time." I'll take my business elsewhere now and in the future. And I'll make sure my extended family does the same.

Jschafer999

Aug 29, 2015

Our salesman Craig Vierig was very nice and easy to work with. Such a lighthearted experience! When I buy my next Toyota, I am definately heading back to Bountiful. They gave me such a great deal!

Barbiesofie

Aug 28, 2015

My friend recommended me to go to Toyota Bountiful and specifically to request for Anthony, since he had helped him as well in the past. I'm so grateful to have gone to him. Our sale agent Anthony was wonderful to say the least. I was in the middle of relocating to that new town, new job, new neighbors etc, and the overwhelming feeling that comes with moving was a huge factor in my decision of buying a new car. I kept debating if I was doing the right choice, at the right time and with the right car. Anthony was so patient and kind. I never once felt pressured to do anything. If anything I felt reassured and at peace with every decision I made about my choice of car. He was extremely professional and knowledgeable. I would totally recommend this dealer and this Agent to anyone! Wonderful experience! Thanks Anthony and Thanks Toyota Bountiful!!!!

Claunch

Aug 28, 2015

The experience was good. Ian was very professional and good to work with. I felt like Ian was trying to help me feel comfortable with the purchase and help me get the best deal possible. I did not appreciate when Auggie came out at the end and wanted to muscle me over $8. I mean, really. I am spending 30 grand and you wanna dicker over 8 bucks. Anyways, the rest of the experience was very pleasant and Ian is a fantastic salesman and really earned his paycheck.

jayboy

Aug 26, 2015

Our salesman Marko was great. we told him what we were looking for and showed us the vehicles that fit our needs. He did not tell us what we wanted could not be bought for the price range we were looking at and found two nice cars in our price range. We checked around a lot and these guys were 2 or 3 thousand cheaper. Our new 2014 had 17k on it and was priced at what other dealers wanted for 2012's with double that milage or more. Weston explained the advantages of the extended warranties and made the financial end enjoyable. We want to thank both for a great experience and would reccomend them to all our friends. Jay Lenker

jared2015

Aug 26, 2015

Everything about my experience buying a car at Toyota Bountiful was above expectations. The team took great care of us and was punctual, professional, and thoughtful. They helped us accomplish our financial goals by helping us find the perfect deal for us.

RobbieHoffman

Aug 25, 2015

I came to this dealership again with an issue I didn't think was going to get resolved. I have previously worked with this dealer over several other cars, some broken and some not. And in the past they helped beyond my expectations. Coming to then again seemed to be a no brained however then fear of not being able to receive the help I wanted ever loomed. And I must say that yet again this dealership was among the few professional, friendly, welcoming, and overall just outstanding work. They took care of me and my family yet again. And yet again I'm left speechless in the effort and care they have given me. I am not one to look at dealers and avoid at all costs. But this is the one and only delearship I will ever go to. Not only do they address concerns they went beyond and above my expectations. They provided excellent care and provided a vehicle for my growing family, and made sure that this vehicle was in the best possible shape. Don't waste your time with other dealers. Speak to Marko M, or Weston B. And you wont be disapointed.

SLCESQ

Aug 25, 2015

Toyota Bountiful exceeded every one of my expectations on my recent used car purchase. Our salesman was wonderful to work with and the entire process was streamlined, efficient and hassle-free. I felt that I got an exceptional deal and received outstanding customer service. I would not hesitate to buy another car from this dealership and look forward to my next opportunity to do so. Thank you for your honesty, integrity, and for making me feel like your most important customer.

Happy Rendezvous

Aug 25, 2015

Anthony gave us great service we were looking for a all wheel drive or or 4 wheel drive vehicle and we had a budget so we were looking for a good used vehicle after driving several we found the vehicle we wanted Anthony got all of the service work done and the detail detail the vehicle and I'm very satisfied with the great customer service as special attention that we received I would buy from them again

Sandy

Aug 23, 2015

Ian our salesman worked hard to find a vehicle that met our specific criteria. He was low pressure as we negotiated to find the right car and price. Scott was helpful in discussing finances. We are pleased with our purchase.

Jimmy Martinez

Aug 21, 2015

I went in originally for service for my leased vehicle and to get info on a possible trade in for a Tacoma and I was given great service and a great deal that I made my decision that day. I had a great experience and was treated with respect and courtesy! Will always be a repeat customer.

Jeremy McVicar

Aug 18, 2015

We had a great buying experience with Bryan Blanchard last Saturday. He took the time to show us three Camry models and allowed us to test drive them. He was very knowledgeable on the Camry and explained finance options. The wife and I drove away with our new Camry XLE very happy customers. The Toyota Bountiful experience was the best car buying experience I've ever had. Thank you Bryan and Toyota Bountiful!

anon

Aug 18, 2015

Found a used 2014 Sienna online and was personally contacted by Jesse who offered to help in any way he could. I decided to bring my family to check it out at the dealership and we were surprised at how accommodating and friendly everyone was. Jesse answered all our questions and never tried to sell us something we didn't come looking for. We decided quickly and the staff at Toyota Bountiful were very helpful in getting rates within our budget. We did have to wait a bit longer to go into the financing stage than we would have liked, and our kids were getting a little tired, but overall the experience was positive.

coachgp7

Aug 18, 2015

From the moment I was greeted, I was treated like I was a part of the Toyota family. All of my requests and desires were met with great enthusiasm and optimism. They really made this scary process for some feel like an afternoon with friends, and I always felt that my best interest was being served. I'm gladly going to recommend Toyota in Bountiful to anyone who asks.

Dman

Aug 17, 2015

Everyone was very nice!! Anthony Aguallo is the best salesman I have ever worked with, he doesn't pressure you in any way, and he is straight up honest about everything.

what ever

Aug 17, 2015

It was like pulling teeth to get this situation straightened out. The contract wasnt done right and was not gone over at the time of closing. Everytime we have bought a new car it has been.This includes the two previous purchases we made at toyota of bountiful. This deal gave a bad feeling in the gut. will not ever buy another car from Toyota of bountiful

bjones801

Aug 17, 2015

I purchased a used vehicle from TB over the weekend, and it's rare I will give anyone a review unless the service was really good or really bad. In this case, TB was REALLY GOOD! I was pleasantly surprised at how personable and upfront my sales person was, not one of those hotshot high-pressure salesmen that everyone hates. The process was relatively smooth and I was out the door in less than three hours which I appreciate - no one likes sitting at a dealership for a whole day just to buy a car so that was nice. They got me better financing interest rate than I had already lined up when I got to the dealership. The vehicle itself was immaculate, they did an excellent job of cleaning it and making sure it was ready to rock-n-roll when I bought it. I will most definitely work with these guys again when I am in the market for another vehicle. I highly recommend them to anyone who is sick of the old-school automotive sales tactics, it was a welcome change working with Toyota Bountiful. Thanks again!

matty_mh

Aug 17, 2015

Tyson Bengtzen was incredible. He fulfilled every single request I had and worked until I had found a vehicle that matched all of my requirements. Troy Bennett also worked to make sure my financing was very manageable. I couldn't be more pleased with the level of customer service. I highly recommend Performance Bountiful and will definitely work with Troy Bennett and Tyson Bengtzen when I am looking for a vehicle again! Literally, THE Best car-buying experience I've had.

Cortney13

Aug 16, 2015

Tyson at Toyota bountiful listened to everything I wanted in a car and gave me just that. He took the time to get to know us and helped us find the car we were looking for! Everyone at the dealership was so helpful and welcoming. I would reccomend this dealership to anyone! You won't be dissapointed.

ILoveMyNewPrius

Aug 15, 2015

We tried a few other dealerships but they were all too pushy and just wanted our money. Toyota Bountiful was awesome and nothing like the others. They worked with us for several months to find us the car we wanted at a price we could afford. They were not at all pushy and were very friendly. We would recommend them to friends and family and would go back ourselves if we needed another car. Thanks Toyota Bountiful and Tyson Bengtzen!

RDS2015

Aug 12, 2015

I had a car I was looking for at the dealership. Everyone was friendly and willing to help, and soon found the car I was interested in. Jose, Cameron, and Weston were all great to work with. Excellent customer service, and very willing to help you.

sherris

Aug 12, 2015

Service department is awesome. Buying a car was made simpler by the Finance Manager, Cameron. The salesperson was mentoring another and was not doing a good job of it, he was dismissive and uninformative. His service to us, the customer, was lacking tremendously. We discussed all of our issues with Cameron, and he apologized. By the time we picked up our car, the salesperson decided to become informative regarding the features of the car. Would not use this same salesperson again, mostly due to his treatment of his trainee, and his lack of follow through and disinterest. Do not believe this is the attitude of Toyota, and perhaps the salesperson was having a very busy, or day full of events we had no idea about. Would still go back to Toyota Bountiful, and would recommend to friends.

coco122298

Aug 11, 2015

Well I had Todd Sowell. He made sure he did everything he could to make my car buying experience was perfect. He let me test drive a few cars to see which one I liked the most. He did everything in his power to get me the perfect car. He was very polite and I felt very welcome in your dealership. I ended up buying a 2010 Dodge Caliber and it is perfect! I love it! Thank you so much Todd for everything you did! I love my car!

4Runner Nightmare

Aug 10, 2015

From start to finish not one thing went right. 1. They had to ship the vehicle from another dealership I waited a week and half to get the vehicle and it was delivered to me without my one "deal breaker" 2. They tried not once but twice to get me to accept a much lower quality vehicle for the same price I agreed to pay for the higher quality vehicle I thought I was getting. Then they tried to get me to pay more for a vehicle that did have everything I originally asked for. 3.When they finally did find the correct vehicle they moved the lift and tires I ordered from the "wrong" vehicle to my vehicle. (I was later told by their service manager that this should never had been done and a new lift should have been ordered for the new vehicle) 4. Once I did get the right vehicle with all the correct options I requested I drove it for 3 days before a bolt on the drivers side front wheel fell out because when they were switching the lift someone forgot to tighten the bolt correctly. Very lucky for me I was backing out of my driveway when I found it rather than driving on the road. 5. When they came to fix it they brought the wrong bolt and had to borrow my rental car they brought to me so they could go get the right one 6.The sales people promised to call me back and never did. 7.After telling me they wouldn't they sent me a bill for the first "wrong" vehicle 8.They told me they were going to give me a polysteel kit and never did 9. They were supposed to mail me my license plates but mailed them to the dealership instead. 10.My license plates were supposed to be Arches and I got Skier Not one department spoke to another. No one knew what anyone else had already done. Every sales person I spoke to blamed everything on someone else. The General Manager was more helpful than the sales people but I walked away feeling like he didn't care much how bad his dealership messed up. The experience was so bad I actually took the time to write a long letter to Toyota and mailed it to their complaints office in CA. and I took the time to write reviews and fill out all the surveys they sent me. This is saying something since I am not usually the type to fill out the surveys or write a letter unless the experience was amazing and I want to give kudos to someone.

jazz2112

Aug 10, 2015

We kind of knew what we wanted/needed. Our sales rep,Craig Vierig, had the car we wanted to look at ready for us to test drive upon arrival. After a short discussion we were able to make things work out which was great, because to be honest we hate the car buying process so this went very well for us. Craig was extremely courteous to us and got us in and out fairly quickly, which considering it was a Saturday was great.

MimiSoso

Aug 7, 2015

We had a great sales professional Tyson Bengtzon help us with our vehicle purchases and Scott Roper with our financing. We were purchasing 2 vehicles and they did a great job listening and trying to meet our needs. Very customer focused, great dealership with nice facilities and Professional. We recommend this dealership and will come back again.

Dillon5

Aug 7, 2015

Tyson Bentsen was extremely helpful in finding the perfect car for my family and going the extra mile to make sure price and payments were exactly where I needed them. He was very professional and went above and beyond the call of duty to get me in my new Toyota seinna. I am more then happy with my purchase from Toyota and look forward to working with them in the future. I recommend this dealer to anyone looking to get into the vehicle of their dreams

xxxxx

Aug 7, 2015

Todd really convinced me to give leasing a shot. He was able to explain the pros and cons to me like it was grade school math. Todd didn't pressure us, he possesses a great personality.

Wrangler-4Runner

Aug 4, 2015

Bryan Blanchard met us as soon as we pulled into the lot and stayed with us until the deal was signed. Thank you for making the new 4 Runner purchase easy!

tylerscott112

Aug 4, 2015

Every time I deal with the service department something goes wrong. They either can't find my information or they don't know what I'm talking about. They don't know how to do there job. Can't fix problems I have with my brand new car. They are rude and quite frankly stupid.

4RunnerOwner

Aug 2, 2015

I really appreciate everything I experienced with your team. Starting at the Internet, my phone call to you, and then the time you all took to get me THE 4Runner I wanted (including the perfect color). Thanks again to the finance manager who went the extra mile to get my payments where I wanted them! Shawn Brandon

Jakearl28

Jul 29, 2015

I loved working with Toyota bountiful, they helped me get the exact car I want with extra options for the price I was looking for. Roger was a great salesman who really cares about the customers and I got the same feeling from the rest of the staff. I'd definitely recommend this dealership to anyone else looking to purchase a car.

weliketoyotas

Jul 27, 2015

Ian Urry was courteous, friendly, and knowledgable. We looked at many models and even different brands and he could give a professional opinion about each one. The negotiation process was straightforward and we arrived at what I feel was a fair price on a certified used Highlander. Dealership has excellent facilities for waiting areas, snacks, parts and service, etc. Overall great experience.

FRSX3

Jul 25, 2015

I have purchased several cars and trucks at Bountiful Toyota. Jeff Christison is alway a pleasure to deal with. Jeff listens to the customer and provides a no pressure relaxed buying experience. Jeff is a kind honest person. Highly recommended.

cwpmvp

Jul 25, 2015

Ian Urry was the one that helped us get a new car. He was nice, funny, and it was easy to tell he was doing everything he could to get us a good deal. You see, we had been going between all the dealerships in the area to try and trade-in our SUV for a minivan (we needed a bigger vehicle, but could not sacrifice our budget too much).Turns out Ian found us a good deal for a newer vehicle than we had previously imagined, and for a decent price too! I am glad I came here, because no other dealership in the area even gave us a chance like this dealership, everywhere else was waaaaay too expensive for some reason, making it literally impossible to get a minivan. Thanks Ian!

mbrookeh

Jul 24, 2015

We were desperate for a new car. We didn't want to be taken advantage of and felt like the guys we worked with were understanding and very helpful. We are very happy with our new Sienna and will surely refer our family and friends and go back ourselves.

Anniebush

Jul 24, 2015

I really loved buying my first car fromToyota bountiful! Jesse stott was amazing! He helped so much, he was very knowledgeable and could answer all of our questions. He was super easy to get a long with! It was an overall great experience

Brad0127

Jul 21, 2015

They were honest and friendly and found the car of my dreams at a reasonable price. I praise both the sales man and the financial manager at having a great experience

Mike

Jul 21, 2015

Unfortunately my 80 year old father made his way from his care center to the dealer, and although his driving privileges have been revoked by the state (medical reasons), this dealership sold him a car anyway (in Utah, you don't have to have a valid drivers license to buy a car). So 2 hours later when we found him at his facility where he lives with a new car, and took him back to the dealership, they refused to cancel the sale - and legally I guess they can do that. Dealing with aged people, you hope for understanding - we did not get any compassion. Lesson learned.

drwillgreen

Jul 20, 2015

I never thought I could afford a brand new Camry, but Marquis made it happen! The team was excellent ant the experience; refreshing! Thank you!

Lilv808

Jul 20, 2015

I dealt with Marquis, and he followed up with me through email until I was ready to buy. Got me a great deal on the exact car I wanted and a decent value on my trade in. I went to 3 different dealerships who couldn't make it work and Marquis made it happen. I'm so happy and will be referring all my family and friends to Toyota bountiful.

elifoo

Jul 19, 2015

We were just starting our search for a vehicle and even gave a disclaimer we would not be buying today. We also were very straightforward on how we felt about previous experiences. But everyone went above and beyond to make sure we knew and understood everything. And in the end we purchased a great car after a wonderful experience. THANKS

Jeff

Jul 18, 2015

Just a shout out to the sales guys at Bountiful Toyota . Bought a 4runner TRD Pro over the phone and flew In from Calif to pick it up a week later. Had a great buying experience was picked up at the airport and treated Excellent throughout the entire process.Big thanks to Todd,Jose and Aaron you guys are real Pros.

markcopas331

Jul 16, 2015

From the minute my wife and II walked in the door we were given excellent customer service. Brad Kip was great to work with and did a great job answering all of our many questions. At no time did we feel pressured and were treated with respect the whole time. Once we decided on what we wanted Brad and Scott Roper did an excellent job with getting us the beat deal and on our way. Toyota of Bountiful just got a new long term customer.

concordeguy

Jul 13, 2015

We found this vehicle on a website and were interested in it so we contacted Toyota Bountiful and found out it had been sold. Then a few hours later Craig called and said he had found the vehicle and it was still available. Craig went the extra mile to call several people just to find us. So we jumped in the car and several hours later we were in Bountiful test driving our new/used car. Marco met us and took us on the test drive. Very honest, personable people and we think we got a GREAT deal. It was worth the drive from Montana to Bountiful Utah. They stayed after hours to wait until we got there and made the process a piece of cake. Thank you, all of you, for the extra attention and care you took with us.

Dave J.

Jul 13, 2015

I was looking for a hard to find vehicle and he came through in no time flat! He found what I was looking for and gave me a great deal. Top trade in value for my old car. I was looking for a manual transmission vehicle. Craig searched the inventory of Toyota dealers and found me the perfect vehicle! Thanks again Craig!

sagit60

Jul 10, 2015

They are willing to negotiate the price and very helpful salesman. In general, they are better than any dealerships in Utah! I'll check this dealer first on my next vehicle purchase.

98Marionjensen

Jul 9, 2015

Toyota Bountiful made it easy for me to buy my new Rav4. After shopping for a good deal I settled with them because I got the best deal and the customer service was even better! I was in and out of the dealership within an hour and a half. Thank you Jose Ramirez and Toyota Bountiful.

Eric

Jul 8, 2015

I was so impressed with my whole experience with Toyota. I was pleasantly surprised at all the added incentives for buying from Toyota, but I was especially impressed with the positive and fun people all around that helped me out.

Great dane

Jul 8, 2015

I am satisfied with the deal I finally worked out, but it was too long a process. Gerry Turbides was a very good salesman that knows what he is selling and quickly sensed what I really wanted. It is too bad that he was not able to give me a "bottom line" offer up front. I spent 3 hours in his office and decided that I would not accept their offer. After reviewing my finances the following day, I decided on a reasonable offer which the dealership then accepted. I wish we could have done it quicker. I am happy with my purchase, a 2015 Tundra Limited. I appreciate Gerry's effort in making this purchase possible.

supertaster

Jul 8, 2015

I was so impressed with my whole experience with Toyota. I was pleasantly surprised at all the added incentives for buying from Toyota, but I was especially impressed with the positive and fun people all around that helped me out.

Candy

Jul 8, 2015

I had chosen a vehicle, paid for it had everything taken care of and after it was detailed it wouldn't start. Jesse took care of everything, found me a different one for the same $. It's been great drove across country in it already. Thanks Jesse. Great service.

Ikeda98

Jul 5, 2015

This was by far the best customer service experience I have ever had. Working with Kyden Cutler was great. He was extremely patient, answered all may questions, and totally went to bat for me on negotiating a good price for me. Toyota Bountiful absolutely exceeded my expectations and eliminated my fear of buying a car. My financial advisor Scott Roper was equally amazing by going over all of my loan options in details and giving me great advice on lender information. Big shout out to a team that knows how to treat and obtain long term customers!

Rynitchell09

Jul 3, 2015

Our salesmen was very friendly and answered all of our questions we had. Great service. Process could have been completed quicker but overall was easy.

sally42

Jul 3, 2015

I driven Toyota for many and am now driving a 2014 Highlander. I always have my Toyota's serviced at Toyota of Bountiful. I always ask for John Pollett as my service manager. John is very knowledgeable about the Highlander and has helped me learn about the many features of my car. He is always so pleasant to work with, is very professional and goes out of his way to help. I appreciate the great job he does.

carlos95

Jul 1, 2015

Best customer service, best dealership definitely have a customer for life , the price I thought was very fair the facility is amazing and will definitely refer them to friends and family

Jhonathanlange

Jun 30, 2015

Tyson in the sales department always takes care of my family and I! He's amazing and his team is always so friendly. I recommend everyone to Toyota bountiful because they actually care!

13Baeza13

Jun 30, 2015

My wife and I were looking to make a purchase. We're initially going to work with Jerry seiner Nissan in North Salt Lake, the worst experience ever!... Right after that we walked into Toyota and we were initially greeted by Ian he has excellent customer service he showed us exactly what we were looking for and was not making us feel pressured at all. I highly recommend Toyota Bountiful not just that... I highly recommend working with Ian the best sales rep I've ever worked with!

marnaeha

Jun 29, 2015

This is the 2nd time I've bought a car from Toyota of Bountiful. I came back the 2nd time because they were so good the first time. My second experience was even better than the first. Very knowledgeable, helpful and efficient.

school99

Jun 29, 2015

I appreciated Craig's cander throughout the process. He responded to all of my questions with promptness and with a positive attitude. He was very professional to work and was able to get me the best possible deal on my new Tacoma. He deserves all the accolades that comes with the best customer service I've had in sometime when purchasing cars. Thanks Craig!

Gustavmac

Jun 28, 2015

We walked in not really intending to make a purchase, but Rich did a great job of showing us some cars that would work very well for us. The financing was easy, and they made our experience very enjoyable. I would recommend them to anyone looking for a car.

Baileybeard1996

Jun 26, 2015

Amazing dealership. Great customer service and positive attitudes. A great place to buy a car! I was definitely impressed! I will be going back in the future.

RaneeJ

Jun 24, 2015

This was the most pleasant buying experience I've had in years. I made an internet inquiry on a 2014 RAV4 and did the pre approval online. I showed up, test drove, received the offer on my trade (very reasonable) and was ready to rock and roll. The entire staff was professional from start to finish as well as FUN to work with. None of the stereotypical "car sales" tactics here! I will definitely return and recommend doing business here. Thanks Craig and Aaron!

John and Maryanne

Jun 21, 2015

We traded in our 2014 Tiguan for a 2015 Highlander LE Plus. The team was wonderful. We received very good customer services. Our salesperson Jeff Christison was very friendly and he made sure we received a fair trade on our old car. He was very professional and tended to our every needs. Although we live in Salt Lake, it was worth the drive to bountiful to purchase the new car at Toyota Bountiful. I highly recommend this dealer if you want a new Toyota Car! John and Maryanne

Jennifer S

Jun 20, 2015

The entire team at Toyota Bountiful is great to work with! We traded in our 2012 Prius (which we also purchased from Toyota Bountiful) for a 2015 Prius v. Although we live in Salt Lake, it is worth the short drive for the customer care we receive at Toyota Bountiful. The sales and finance teams made sure we received a fair deal on our trade in as well as the new car, and the maintenance team has always been great to work with as well. I highly recommend you experience the positive difference the staff at Toyota Bountiful provide!Jennifer S

sakana

Jun 19, 2015

We bought a 2015Toyota Highlander from Bountiful Toyota in February and was so impressed by their staff that we decided to patronize them again.Craig Vierig has been outstanding as he has worked closely with us on two new vehicle purchases this year. Auggie finalized the deal for us by accepting our offer and making it possible for the purchase. I will definitely recommend family and friends to patronize Bountiful Toyota as their friendly staff has been most helpful and willing to work with us on settling on a price equitable to us as well as the dealership.Toyotas have a remarkable quality rating every year and they are very reliable and safe to drive with many built-in safety features.Thank you Toyota Bountiful for making our purchase experience a most pleasant one and thank you especially to both Craig Vierig and Auggie Wasmund for accepting our offer. We now look forward to enjoying our new vehicle in the great outdoors of Utah and the lifetime of free car washes at your very immaculate dealership.

Ian Urry

Jun 17, 2015

Ian Urry found me my dream car! He made everything so easy for me, and got me the best deal!

kimikoci

Jun 17, 2015

The salesman who sold me my new car, Ian Urry is so amazing!! He made my dreams come true, I even got to choose the color of car I bought! Never thought that would happen (: he's great!!

Toni

Jun 17, 2015

I had a very horrible experience at another car lot. I thought there was no hope and I was going to be stuck driving and paying for a car I didn't really care for. I went into Toyota of Bountiful, sat with Brian B, he really listened to what I had to say. Took into consideration my likes and dislikes with vehicles. I had somewhat of a challenging situation, recently graduated from college so I had a very short time on the job and still at beginning pay. I however was in need of a good reliable vehicle. Brian got with his finance team and came up with a fantastic solution to my issue. My payments are doable and I now drive a brand new 2015 Rav4. I couldn't be more impressed by the way they came together and found me a vehicle that I love and suits my needs and I was able to get into.

Softballmominutah

Jun 17, 2015

My husband surprised me with a 2015 Camry for our 15 year anniversary. I didn't deal with the salesman, however I had the privilege of meeting Jeff Christison who helped my husband purchase the car. They were so excited for me being surprised and courteous. Jeff was so kind about showing me all of the fun details in my new car. He was sweet! We currently own have a 2008 Toyota Corolla, 2007 Tundra, and now this beautiful 2015 Camry. Every car has been great. Dealing with Toyota Bountiful for all these years has been a wonderful experience. The parts and service department has been exceptional every time Iv'e needed an oil change or it checked out. Toyota Bountiful is the best Toyota Dealership in Utah. Don't go anywhere else!

Olivia and Nicholas Echelberger

Jun 15, 2015

Toyota Bountiful is the best! My husband and I were shopping for a used car and Jesse & Cameron totally hooked us up! Jesse picked us up and drove us to the dealership which was super beneficial! We told him our price range and that we didn't have much down to work with and he helped us stay within our budget! The 2005 Ford Focus we saw online was there, but they also had a 2012 Hyundai Accent that had gotten there the day before that he showed us. Since it was still dirty, he knocked the price down to our budget but still got it cleaned! Our monthly payments are only $19 more than what we were looking for but we had no problem with it because of the year! They were also able to have us only do $300 down, compared to the $1,500 the bank wanted! Cameron was super funny and friendly and turns out we're both from San Diego! We absolutely will come back with any car buying needs!p.s. Their refreshment area is to die for!!!

Olivia and Nicholas Echelberger

Jun 14, 2015

Toyota Bountiful is the best! My husband and I were shopping for a used car and Jesse & Cameron totally hooked us up! Jesse picked us up and drove us to the dealership which was super beneficial! We told him our price range and that we didn't have much down to work with and he helped us stay within our budget! The 2005 Ford Focus we saw online was there, but they also had a 2012 Hyundai Accent that had gotten there the day before that he showed us. Since it was still dirty, he knocked the price down to our budget but still got it cleaned! Our monthly payments are only $19 more than what we were looking for but we had no problem with it because of the year! They were also able to have us only do $300 down, compared to the $1,500 the bank wanted! Cameron was super funny and friendly and turns out we're both from San Diego! We absolutely will come back with any car buying needs! p.s. Their refreshment area is to die for!!!

aprice

Jun 12, 2015

When I purchased my truck, they had only one key to give me as that was all that was turned in from the previous owner. My salesman stayed in touch with me and pursued the previous owner to get my second key, His persistence paid off as I got my other key today and now I don't worry about locking myself out of my truck. Great service and great follow-up shows me they care about me as a customer and not just another sale.

Darryle & Brittany

Jun 11, 2015

We bought out 2nd 2015 Toyota Highlander Limited/Platinum from Toyota of Bountiful. Both visits were excellent. We have bought a lot of vehicles over the years from a lot of dealer. However, none were near as great of an experience as Bountiful. We got great deals on both of our purchases, and there was no pressure or thoughts of going anywhere else. Gerry Turbides, Reid Teo, and Arron in Finance took care of all of our needs as a car buyer. Couldn't ask for a better team to work with. I would recommend Toyota of Bountiful to anyone and everyone. Thanks for the great experience.

Darryle and Brittany

Jun 11, 2015

We bought out 2nd 2015 Toyota Highlander Limited/Platinum from Toyota of Bountiful. We have bought many cars over the years, and both of our visits to Bountiful have been hassle free, very easy, not pressure, and quick service. We are very happy with our choice of dealer and vehicles.

duts58

Jun 11, 2015

We went into the dealership to look at two specific cars that we had seen online. We did not have an appointment, but the salesman, Cole, who was brand-new, was right there to help us. We saw the two used cars we had wanted to see, and also drove a brand-new one (all RAV4's). We made our decision and Cole got assistance from another salesman (I believe his name was Josh) to help work out the details. Weston Bird handled the financing, and did an excellent job of making sure we were satisfied with the deal we got. We love Toyatas, and we will definitely come back to this dealer when we need another one.

Magdalena, 12345

Jun 10, 2015

We were very impressed and were met with an exceptional level of competency, professionalism, personable salesmanship and effort in that our needs and situation were special as foreigners. Marco Moreno was an excellent salesman! We leased a RAV 4.

sherjs45

Jun 7, 2015

The nicest car buying experience I have ever had! I was pleasantly surprised at how relatively painless it was. My salesperson was Tracy Taylor, and I would highly recommend him. He was honest, courteous, sincerely friendly, thoughtful, and totally nice to deal with. Josh Brinkerhoff ran the numbers for me and my brother, who was helping me; and was tactful, straight forward, honest, and also very pleasant to deal with. My brother, in his effort to look out for me (I was recently widowed), was not easy to deal with; but both of these men took the situation in stride and, I believe, also looked out for my best interests. Weston Bird handled the finance part, and was somewhat off-put by my brother, but did an ok job.

Ortizruben2015

Jun 5, 2015

I have bought 3 cars from Toyota Bountiful in the last year and they have been awesome! I will always recommend them to go see Jose Ramirez and Aaron Nall, they are great.

gypsy

Jun 4, 2015

Appoinment was on time, showed me 4 different cars until I was satisfied, gave me several financial options, showed me arround the facility, offered me drinks, I was impresed with the service in general.

Samson

Jun 1, 2015

My experience at this location always fall short of satisfaction. I wait to be helped for long periods of time up to two hours or more that is no exaggeration. If i work with more than one person what they say is always different and Contradict each other. Have brought with them in the past just recently have noticed that their good sales men are no longer there. So you are getting the "next best thing". A visit there can ruin my day.This has been my experience recently and it's very unpleasant. Enter location at your own risk and really do your research or you will be taken advantage of.

Dzuc08

May 30, 2015

I went in to Toyota Bountiful on May 30, 2015 and bought an '08 honda civic with only 32,000 miles! The experience was very educational being a first time buyer. The salesman was very pleasant to work with and made sure all of my concerns were clarified. I felt very comfortable making the purchase where as at other dealers I felt rushed and pushed into buying the first car i saw. Tyson Bengtzen took his time in finding the right car at a great deal! Thanks Performance Toyota!!

snowsurfer

May 30, 2015

I was very please with the service we recieved. Jesse did an awesome job wasn't pushy at all let us decide what we wanted to do and priced vehicles acorrdingly.

Courtney456

May 29, 2015

I went in to Toyota Bountiful expecting the worst. I had bad credit and no would finance me to get a car. After i had talked to Cody Daley my mind was changed, he was busy that day so i had to go through someone else, it was a long process but well worth it. I was worried the finance manager wouldnt be able to get me approved. Mr. Bird did everything he could to get me into my new car. I was very impressed with all the team work, and communication skills between the team and myself. Mr. Bird also did what ever he could to get my payments as low as possible. I was very please when I left and also a proud new owner of a brand new scion. A huge thank you to Cody for getting me in there and also to Mr. Bird for making my experience a memorable one.

Dreamcar1

May 29, 2015

Do not like the running back and forth between sales and?? Mgt. Also did not like being on videos without my knowledge. Sales person(Travis). Was great. Process were tedious and very difficult for my husband. Hope my car is great.

Bethany

May 28, 2015

Everyone was so kind and ready to help at every turn. They lived up to their promise "to deliver you with a simple, honest, and hassle free vehicle purchase experience." From the first test drive to signing papers it was so nice not feeling pressured into buying. Once the decision to buy made you become part of the family. Free car washes for life and while you are waiting you can play in the arcade room, have a snack, hit the exercise room, or enjoy a little piece and quite in the quiet lounge. And that is just the beginning. They offer great warranties if you need more then what the car has to offer. They really know their stuff.

raymat56

May 26, 2015

Very smooth service everything went like it should and willing to work with me at all times love the service great very helpful and helped with the set up and knowledge was great

Larsens

May 24, 2015

We ended up leasing not only 1, but 2 vehicles because of the great deal they gave us. LT was great and gave us an awesome deal on our trade-in. Jesse was very knowledgeable , helpful, and friendly. We actually had a lot of fun with him. We finished up with Wes and the great customer service continued. Wes was great and helpful in getting us the best rate and helped us keep our payment where it needed to be. We are repeat customers and will continue to be. We don't buy a car anywhere else!

Alided

May 23, 2015

Craig was extremely friendly, knowledgeable, and helpful. My car buying experience was everything I hoped for. He helped me get the car I wanted and the financing I needed.

Ortizruben2015

May 23, 2015

I purchased a new Corolla from Toyota Bountiful and the experience was great! Jose Ramirez was awesome! He made sure that everything went as calculated because of the short timing that I had. I got the best price on a brand new Corolla that no other dealership could even come close to matching. Weston was also great and made sure that I was taken care of. I will send all of my family and friends to Toyota Bountiful and Jose Ramirez and West Bird.

carbuyer101

May 23, 2015

Our sales person, Jesse Stott, was so helpful. He listened to what we said and allowed us to "buy" a car instead of "selling" us one.

aprice

May 22, 2015

I had a 21 year old Toyota that had just blown the head gasket and was going to cost much more than the truck was worth to fix. Craig helped me get into a newer truck and took my old truck in for the shop costs that I occurred. Love my new truck. Third Toyota truck that I've owned and feel very safe driving them. Josh Brinkerhoff also helped a great deal in making this deal happen.

Tonino

May 21, 2015

Kevin and Weston made it happen. Worked within our specifications and made sure we were satisfied with our purchase. I really hate car dealerships but these two guys made it a customer based experience.

Robtin

May 20, 2015

I was impressed with Marquis he was up front and honest through the whole process of buying. Weston was great to work with as well. Great job! :-) super awesome work y'all!

Ray V.

May 20, 2015

Got pre-approved online then told that the car I wanted was not approved. Then went into it for 3hrs so they could sell me a car I could not afford. The car after sell is junk... 2010 Grand Caravan there is something wrong with the clean air vent thumping at start up. Told that was not covered with the extended warranty. Now after 6 weeks then check engine light is on and the transmission is slipping. Stay away from this dealership and It's sister dealership across the road. Was told that I would be financing 12,000 then 14,000 but with all their add-ons ended up over 16,000 well that is just nuts. Don't go to this Dealership if you want a good Car.

Sara

May 19, 2015

I was very happy with everyone I worked with at Toyota Bountiful. They took the time to make sure I was getting a vehicle that made the most sense for my home and business needs and answered all my questions. Jeff Christison and Craig Vierig both helped me enormously in the decision process and Weston Bird was very patient and considerate working to find a financing plan that would fit by budget. This is the second vehicle I have bought or leased through Toyota Bountiful and I highly recommend them!

Henohenomohe

May 18, 2015

I've bought my family's last several cars from Toyota Bountiful and couldn't be happier. Jeff Christison is my guy there. He has always bent over backwards to help us find the right car at the right price. He knows me and my family and what we like and I trust him implicitly. I really can't recommend Toyota Bountiful and Jeff enough. I've purchased cars at other dealerships in the past and none of them have come close to matching the experience at Toyota Bountiful.

Melanie

May 17, 2015

Worked with us on price-lease. accomidating, quick, answered all questions. I thought i knew just what I wanted when i walked in there but changed mind-they where patient with me

carrieAvenger 13

May 16, 2015

men love Toyota in Bountiful kept their promises on a great car great prices and something I could afford thank you so much for all your time an effort to make me happy you guys are amazing and a special thanks to Chris Vega you're the best

Steph&ChristieLee

May 11, 2015

I will never go elsewhere to buy a truck again! These guys were so amazing to work with! We walked out happy as can be with a new truck and 2 new friends! Anthony Sowell And Cameron Pringle ... you guys have got to be the best in the business!

New buyer 91

May 10, 2015

They made car buying easy!!!! It was our first time buying a car and they explained everything!!! They helped us to understand how everything worked and stayed with us well after closing to make sure we Got the car we wanted for a great price! I will definitely be going back when I need another car!!!

GV2005

May 10, 2015

This is definitely recommended dealership you're looking to buy a vehicle. We bought 2015 Toyota camry SE. It was cheapest in 500 mile radius. However we negotiated and trust me, negotiation was soo painless. Especially Craig Vierig was amazing. Also Scott Roper in financing was also supportive. We spent few hours with our 2 year old but fortunately there was a play yard. My baby was happy and negotiation and test drive was amazing too. We wanted the car and we became very transparent with Craig. He gave us best deal. I bought my car and we are so happy with it. They exceeded my expectation as well.I would give 6 out of 5. Yes, you read it right. I have worked with Larry h miller and those guys are rude.Also this was the cheapest car in utah and 500 miles radius. There were cheaper cars out of state but they have so many hidden charges such as military discount + recent graduate + local resident + shipping cost. If i compare with my current purchase, my purchase price is super cheap.

Fritz

May 9, 2015

This dealership not only had great prices but the service and buying experience were great too. I actually enjoyed talking with the people from the salespeople to the finance officer. I usually hate the new car buying routine but this dealership made it actually pleasant. You owe it to yourself to check it out.

Carguy

May 8, 2015

My husband had visited a few dealerships in the Salt Lake area near our business and decided to contact Bountiful Toyota after not really getting what he wanted. He made a phone call to Jesse Stott, he drove down and picked one out, had me meet him there and the deal was done quickly, they got us in and out of there in no time. They were so nice and made us feel so comfortable that we decided to have Jesse go pick out a Scion tC for our son while we were signing on the truck, which wasn't the plan when we got there. We had been talking to other dealerships for a different car for him but thought why not; at that time they were pretty busy so we visited with Jesse for some time and felt like we needed to take him to dinner for being so nice and was so comfortable to talk to while we waited. They have a great area for your kids to play while you are doing paperwork or discussing your purchase, they have snacks and drinks in a nice area to sit and wait if needed and their coffee machine is amazing. I kept telling my husband I feel like I knew Jesse from before or something, he was very cool and we enjoyed our visit there very much. I would recommend purchasing your next vehicle from them for sure, great experience!

stillwaiting15

May 2, 2015

We have owned over 25 cars- worst dealer ever!!!!!!!!!!!!!!!!We were told they would fix paint on the hood if bought the car- they did nothing and tried to pass it off fixed..We asked for our money back -they said they could not until the next day, Next day we showed that our check had cleared our bank and they said a check was being hand delivered that day - it did not show up.When we asked where the check was they said they would mail it and we would get it within a week.

michelsenhome

May 1, 2015

Very painful experience!!! Wasted 8 hours of my time Saturday!!! Reluctance to honor advertised prices and promotions!!! Extreme double-talk from Tony!!! Brad was nice!!!

DishinSLC

May 1, 2015

The finance manager, Weston, convinced me to put $1500 onto a Credit Card telling me that he would take care of all the arrangements to get me my warranty refund which would cover near or all of the $1500. I was extremely apprehensive as I did not want to have an additional $1500 on a credit card after losing so much money on my trade-in, paying additional costs, and already having my payments go up as it was. Weston assured me that he would personally see to it that the warranty would be canceled and I would receive a refund check.THREE MONTHS have gone by with no word on the warranty and I am making payments on a $1500 Toyota Credit Card. Fun. I called in, emailed, and left messages REPEATEDLY to check in with Weston and NOT ONCE did he answer the call/email or return a single message. He was so nice and assuring when making the purchase, but once it was made, he completely avoided me. I wrote to the General Manager and sales person to voice my concerns and not ONE WORD have I heard back from either of them. Such bad car selling practices!!

misslectrix

Apr 30, 2015

This was my second time purchasing a new Toyota and once again, Toyota did not disappoint! Chris Vega contacted me immediately when I put in the online request and went above and so far beyond to get me into the 4Runner of my dreams! It took almost 6 hours but that's how dedicated Chris is to make his customers happy :) Thank you, Chris, I'm so in love with my 2015 4Runner Trail!!!

Lucas2011

Apr 29, 2015

I dealt with Marquise Blade online, over the phone, and finally in person and it was a great experience. There was no pressure and in two years I will be willing to come look at what they can offer me again.

Bartonfam6

Apr 28, 2015

My husband and I recently bought a 2015 Prius V from Craig Vierig at Toyota Bountiful. We were both impressed by the facility and all the amenities. Our children had so much fun and never complained once about being there! Craig and the rest of the staff were extremely nice and so helpful! At the end I looked at my husband and said, "did we really just buy a car because that was too easy!?". We have never had a more enjoyable experience at a dealership! That is why we will definitely be buying from the again in the future and recommending them to everyone we know. We also live an hour away but like my title stats Toyota Bountiful is THE place to buy :)!!

pantera71

Apr 24, 2015

We've been going through a tough time financially the last few years and we just couldn't put off purchasing a vehicle any longer. Kyden and Cameron were both terrific. They were both very positive and understanding and got us into a vehicle that exceeded our expectations. They also worked w/our financial situation and got us the monthly payment we were looking for. Overall it was a great experience.

Natalie H.

Apr 20, 2015

I wanted a newer car and my credit isnt the best, but they made this so easy! Working with Anthony and Cameron was awesome. They are both so fun and yet get the job done. I ended up with new car I wanted. Thank you guys!! You have a customer for Life! Natalie H.

Alice M

Apr 16, 2015

I always dread buying a car. Marko was very helpful. Answering all my questions and keeping me calm. It was a good car buying experience.

Tari.Love

Apr 7, 2015

I just bought a used 2012 Subaru Forester and I have to say that the sales representatives were very personable, knowledgeable, and easy to work with. I filed bankruptcy earlier last year and let my lease vehicle go in the bankruptcy. They were able to get me financed with a fairly low interest rate and no headache so that I could start to rebuild my credit. Thanks so much Toyota Bountiful you guys are awesome!!

nrodrigue

Apr 7, 2015

Just bought a Toyota FJ from Reid Te'o at Toyota Bountiful. He made it a great experience. Very knowledgeable, professional and fun. Thanks Reid and the Toyota team.

utsnowsurfer

Apr 6, 2015

Our sales person, Jesse Stott, began our experience with great email correspondences. When we came in to look at a specific vehicle he was knowledgeable and professional. We didn't want to spend the day buying a car, and the sales and finance team streamlined the experience so that we could leave before our infant lost patience. Thank you!

James

Apr 6, 2015

I bought a 2014 Nssn Altima with about 5,000 miles and love it. Great price, great vehicle and the service I received was first class. Kyden and Reid were great to work with. They were honest, efficient and extremely helpful. I felt like it was a no pressure buying experience, and would recommend either of these two sales reps to anyone. I will look here first for the next car I buy.

Sean Stamper

Apr 6, 2015

Our sales person Jesse Stott and finance person Scott Roper did a great job!!! We'll see them for our next car too

Brenda

Apr 5, 2015

I was very frustrated with a recent vehicle purchase because it was FWD and made it nearly impossible to get to my own home in the winter time. Reid and the rest of the staff at Toyota Bountiful provided the assistance needed to get me into an AWD vehicle. I am extremely happy with my purchase and look forward to driving my new SUV anywhere I need to go.

Lchristen

Apr 5, 2015

My colleague and I went to Toyota of Bountiful to purchase a Van for our business. We made an appointment ahead of time to meet with Ian Urry. We arrived and were working with Ian to go through the process of purchasing the Van. We were hoping not take a lot of time and were pushing things along. As we were sitting with Ian we watched another sales person walk in with a gentleman who was obviously mentally challenged. The other salesman walked him over to one area of the building and then started to walk away from the gentleman. Ian spoke up and asked the other salesman to just spend a minute and give the gentleman some information. The other salesman just walked away. A t this point an amazing thing happened. Ian excused himself. He told us he needed to help a customer and he would be just a minute. He left us and went to help the gentleman who had been left alone by the other sales person. We were extremely impressed at this gesture.We found out later as we were ready to leave that the Ian went to one of his supervisors to ask how he could help this gentleman. The gentleman had received a mailer that said he had won a prize and he had come in to collect the prize. This was his second visit the first time, he had been given some kind of a gift card but it was not one he could use. One of the employees pulled $20.00 out of his wallet and gave it to Ian to deliver to this gentleman. What an amazing thing to watch this process unfold. We were so impressed with the caring way they helped this customer. For Ian to take the time and show respect for this customer, knowing he cannot drive or buy a car, was so amazing. I would suggest Toyota of Bountiful to anyone.

Adan EJ

Apr 4, 2015

We had been to other dealerships where they did would tell us they could not do the deal or the terms we wanted, but every time we tried to leave they would make a better deal like that. How can you trust someone like that? When we went to Toyota Bountiful we met with Tyson Bengtzen, and I have never been happier with the service I received. From the start we told Tyson exactly what we wanted, and immediately he delivered. No tricks, and no sell tactics. He met our terms, gave us all our options, and provided such an amazing service, I felt like I was talking to my best friend. I have been in the service industry for over a decade and Toyota Bountiful provided me with the service I only wish other companies would provide. They respected our time, and to me that is crucial. I'm a straight forward person, and that is exactly the type of service they provided. As far as Tyson Bengtzen, I felt that to him we were not just another set of customers but a set of new friends, and he treated us EXACTLY, the way I would treat myself. I would recommend no one else.

shauna

Apr 1, 2015

I was dreading looking for a car! But Tyson Bengtzen made it a great experience, he was patient and informative. He made it enjoyable, I didn't feel pressured or rushed! The entire staff was great from start to end. Aggie Wasmund helped with financing and made it painless! Great Deal all around!! Thanks everyone, great service. I will be back!

Hills

Apr 1, 2015

We had an "interesting" first encounter with Toyota of Bountiful. We talked to Jesses Stott and he resolved everything for us. Jesse is a PRO in listening and understanding. He heard our concerns and turned our situation into a happy outcome. We drove away in a great car! We are pleased to recommend Jesse as a consummate sales person, and an honest and caring individual! What an asset to this business! Thank you, Jesse!

tamsin

Mar 31, 2015

This was the third dealership I went to in my quest for a new Toyota. The first one didn't appear to have time for me, the second one knew less about the car than I did, and this third one was a winner! Jesse and Ian were terrific, everyone I met was genuinely friendly, and I recommend the entire team highly. They didn't just spend time with me during the sale - they spent time with me afterwards to make sure I could work all of the car electronics and systems. A superior job!

kermit

Mar 30, 2015

My whole experience with Toyota Bountiful was excellent. The price they stated to me on the phone never changed and the process was extremely satisfying. Thanks Marquis and Aaron in Finance.

dog

Mar 29, 2015

The best experience I have ever had purchasing a new vehicle. Edson Gonzalez and Russ Smith treated me with courtesy and respect considering my very high demands and determination to get what I wanted for my trade-in and what I was willing to budget for my 2015 Toyota Tacoma. Wes, the finance guy was terrific understanding my budget constraints. Thanks to the Bountiful Toyota team!

Jlcombs

Mar 27, 2015

I came to look at a couple of different cars and they made sure I found something that was just for me. Had a great time while I was there everyone was nice but not in a fake way.

corginut

Mar 26, 2015

The salesman wasn't overly pushy, there wasn't much in color options, and I felt like I was the top priority. Overall, excellent customer service.

Corolla Girl

Mar 26, 2015

Toyota Bountiful gave us a great deal on a new Toyota Corolla. We went to the dealership, not sure if we were going to buy a car, or even if we could afford one. We were willing to walk away if we couldn't get a car at our price point. Our car salesman, Marko Moreno, spent a ton of time with us and was able to get us the car at our price point. If you are looking to get a new Toyota, head over to Toyota Bountiful and ask for Marko Moreno! Marko will get you the deal you want!

L Rose

Mar 26, 2015

I purchased a new RAV4. The experience was horrible. I left the dealership empty handed after several hours and many broken promises . I got a call 2 days later from a manager and we worked out a deal over the phone. Things went smoothly until they installed the wrong leather in my vehicle. (a service that I had paid top dollar for). I spoke with management ( JT ) and he said he would check into it and call me back. He never did even after I had called back and left several messages. It would have been nice to feel that I was a valued customer. As for my sales associate- he had been fired. Customer satisfaction should be priority #1!

Ruthanne

Mar 26, 2015

I was very nervous about my visit to the dealership as it was my first time buying a car from a dealership. They were absolutely wonderful, they were very kind and answered all of my questions with tons of patience. I would highly recommend shopping for your car here, I know I will be next time I need another car.

Corolla Girl

Mar 26, 2015

Toyota Bountiful gave us a great deal on a new Toyota Corolla. We went to the dealership, not sure if we were going to buy a car, or even if we could afford one. We were willing to walk away if we couldn't get a car at our price point. Our car salesman, Marko Moreno, spent a ton of time with us and was able to get us the car at our price point. If you are looking to get a new Toyota, head over to Toyota Bountiful and ask for Marko Moreno! Marko will get you the deal you want!

Drewbacca

Mar 25, 2015

Josh Brinkerhoff and the rest of the staff at Toyota Scion Bountiful did a great job helping me find the perfect car for me! I feel like I got a fair price on the car and a good interest rate, considering that I don't have much credit. I like the member perks that they have at their facility like the free car wash, free oil changes, lounge with free snacks & drinks, free workout room & showers, and the quiet room! I would highly recommend Toyota Scion Bountiful to my friends!

SLCGUY801

Mar 24, 2015

Ian Urry helped us get started on our deal when we arrived. Test drove a few truck while they evaluated our Trade In (Subaru WRX). We found the Truck we wanted and started negotiations with Russ. He was very cool, calm, and helped us reach our bottom dollar number. Very happy about that. Once we hit the finance office, there was a little misunderstanding. But at the end of the day, we signed on the agreed upon monthly payment! And I'm now the owner of a new 2015 Toyota Tacoma! The dealership is very nice, with good amenities. Great staff, just trying to do the best job that they can. Regular guys like you or I.

damonjanis

Mar 24, 2015

This dealer was very friendly and helpful. I came in hoping to get a car for my wife, and got a good deal on an almost new Mini Cooper Countryman that fit the bill perfectly. I worked with Tracy Taylor, and he helped me get everything worked out. I would recommend the dealer and sales rep to anyone.

bmlarsen84

Mar 23, 2015

I was very happy to get to know the people I was dealing with before I got into the business of the vehicle I was interested in.. The engine compartment had not yet been washed however could have been at no cost before I left.. I felt this created transparency on hiding vehicle issues.. I was disappointed on only one thing that I feel was hidden from me.. a 300$ Protection Plus charge for something that was obviously on the car when they received it.. I could only find the etch on one existing window.. Besides the etch it was a great experience and I only suggest you look over charges carefully before signing any document.. then to top it off. Received no title, or application for title.. a trip to the dmv the next day created a lot of extra expenses and hassle that the dealership created.. I left the lot without any type of registration for the vehicle.UPDATE: They did refund me the Protection plus fee, a few days after I bought the car.

Nperez808

Mar 23, 2015

I bought me a 2012 Nissan Altima! Funny thing was that I already knew i was going to buy a car before I even got into one to test drive it because my salesman, Tyson, was easy to talk to, friendly and very understanding. Honestly, what else is a customer looking for? Like it says in the title, it was an easier decision than buying shoes because he took the time to find out what I wanted and advised me on the best options to achieve my car buying goals. Simply put, best car buying experience, hands down.

14Tundra

Mar 22, 2015

In and out in just a few hours. Andrew was efficient in meeting our needs and keeping us busy while we waited for the paperwork. Overall great place to purchase a vehicle.

Bigburl

Mar 20, 2015

The sales person we worked with was very friendly and helpful. No complaints.

scuba099

Mar 19, 2015

Marko was incredible when it came to test driving and throughout the buying purchasing process of our new car. Took the car on a test drive that compared to any type of day driving. thru construction, up hills and of course onto I-15. Very pleased with the extra effort he put into accommodating our requests. excellent customer service. I will be using him the next time I purchase a vehicle.

Clint

Mar 18, 2015

I was in a very difficult situation and did not ever thing I could better it. I went in and worked with Ian Urry, never again will I work with anyone else! He was quick, efficient, listened to me, worked hard and even got me in a much better vehicle than I planned on. Ian is definitely in it as a career and really only interested in helping people. He is very honest and I am so thankful I went in to the dealership to work with him. Thank you!

mboss

Mar 18, 2015

Overall our experience at Bountiful Toyota was terrific. Our salesperson, Quinton, did an excellent job presenting options in a polite and non-aggressive manner. He stayed with us throughout the process, and patiently answered all questions with a genuine smile. We recommend Quinton to anyone looking for an automobile at this dealership. In addition, our finance rep Scott efficiently and throroughly handled the finance part of the transaction, and we would also recommend him. We picked this dealership for its good reviews and very reasonable pricing. We are thoroughly satisfied with our 2014 Toyota Camry and completely recommend this dealership to all of our Toyota-loyal friends and neighbors!

Clintar

Mar 18, 2015

I was in a very difficult situation and did not ever thing I could better it. I went in and worked with Ian Urry, never again will I work with anyone else! He was quick, efficient, listened to me, worked hard and even got me in a much better vehicle than I planned on. Ian is definitely in it as a career and really only interested in helping people. He is very honest and I am so thankful I went in to the dealership to work with him. Thank you!

Kyden

Mar 17, 2015

I went in to research the FRS. They told me that my experience would be clean, honest, and awesome...but they OVERDELIVERED. I have been to many dealerships, and now I won't recommend any other.Amazing management treats their employees right. Well treated employees treat customers right. I want to work here.PS, I bought the FRS and it's freaking sweet.

Bruce

Mar 16, 2015

Like many people I research auto purchases before buying. I was very direct with Jesse Stott, in that I was looking at other auto's, and would make a final decision based on what I felt was a fair price for his listing. Upfront I explained to Jesse, that I would simply state what I felt was a fair price, and not dicker. If they didn't like the price, no hard feelings I would leave and purchase another vehicle. I simply didn't want to play any of the typical dealership games. He kept his word with following through with my request, and was extremely pleasant the entire time.I got a solid deal on an excellent SUV. After the purchase negotiation was finalized, Jason Long wanted my trade. I told Jason what I could get for fair price (KBB / Edmunds) on a private sale. They matched it by using the tax deduction. Fine with me!I would definately do business agian with Jesse Stott and Jason Long again. Excellent job!

Edpaz801

Mar 15, 2015

Chris vega did everything in hes power to get me in to a car i really do appreciated your not caring about my family not about the price thank you

Jay

Mar 14, 2015

I walked into the dealership with no intention of buying nor did I want to confront a typical, bullheaded car salesman. As I walked in I was pleasantly greeted by multiple sales representatives and they were 100% professional. My visit was not what I expected. Bradley Kip, along with his assistant, walked me over to his desk and made sure I was comfortable by asking questions about my personal life and hobbies along with providing drinks and snacks to calm the nerves. He asked great qualifying questions to figure out exactly what type of car I wanted/needed. I've never seen anyone work so hard to help me without being pushy, abrasive, or disrespectful. Great team they have over there. The manager was persistent but professional and my finance manager helped relieve any last nerves I had going through my body. I will recommend everyone I know to go to this dealership.

tillmans

Mar 13, 2015

We have purchased now a total of 4 vehicles from Toyota Bountiful and the experience I had with Mark Jones and Russ has been the best experience I have had in purchasing the right vehicle for my family. They asked as many questions as possible to know personally our situation and how they can better match us with the vehicle of our choice, making us feel like we are not pushed into purchasing a vehicle that we don't want to. The way that Mark was able to continually check in with us during the waiting process was just fantastic. We were able to save money on our current purchase of 2 vehicles that it has helped us financially stay on top of things instead of feeling like we are drowning in payments. The fact that we have one of the vehicles on a 3 year and such a low payment is just outstanding and we will definitely be looking to trade in for another vehicle at that time if life permits. We have had several sour experiences in purchasing vehicles and you guys have always been worth spending a whole day with, knowing that you are doing everything you can to fit our budget and save us money not only on payments but also providing us with better financial stability to get ahead of the game and keep a positive track record for our future purchases. Next thing you need to do is have a "game room" for us older "children at heart" so we can play halo or Modern warfare etc. while waiting for the paperwork to be processed.

Gabe

Mar 9, 2015

Two high points; Jesse Stott (who corresponded with us via email and helped us with answers to all the questions we had before and on the day of the purchase) and Scott Roper (who handled the finance issues). Both of these gentlemen excelled at making information available to us without pressuring or pushing us to buy. They were very tolerant, patient and courteous every moment. When my wife started leaning in a different direction, Jesse took the trouble to understand her needs/concerns, take her on a tour of other vehicles, all the time explaining the pluses and minuses of the vehicles, which helped her to make a value for money decision that she was happy with.

Camille S

Mar 6, 2015

Blown away, this is a great team! I have the car I wanted and the staff was excellent. Josh E. & Aaron were amazing, I learned so much about leasing and feel totally confident that i can tame this new beast. :) Thanks guys!

Ty

Mar 2, 2015

Best dealership in Utah hands down! I have bought two new Toyota Tacoma's and they both came from Toyota Bountiful. You will not be treated better anywhere else, I assure you! I will recommend everyone I know to Toyota Bountiful!

hlangford

Mar 2, 2015

The whole team was fantastic to work with. David Winquist, John and Weston were all excellent. They even bought us dinner because we had been there for a while and hadn't eat anything (aside from complimentary beverages and snacks which are an AWESOME touch). Everyone was kind, patient and knowledgeable. I didn't feel like I was pressured which is huge for me. I also felt like I was getting a fair deal. I felt like I could relax around them and didn't need to keep my gaurd up or be suspicious. The dealership was clean and actually pleasant to be there. Anyone who has bought a car knows that you are usually there for a long time so the environment is really important. These people think of EVERYTHING to make it easier for the customer and pay attention to the smallest details. As someone who works in an industry that is trying to give the consumer the best experience possible I really appreciated it. I will send everyone and anyone to this dealership. Again, cannot say enough good about them. For me, the professionalism and the experience that I had there was worth paying a little more for the dealer fees. The Toyota Bountiful team will have my business for life.

Turbo Ty

Mar 2, 2015

Best dealership in Utah hands down! I have bought two new Toyota Tacoma's and they both came from Toyota Bountiful. You will not be treated better anywhere else, I assure you! I will recommend everyone I know to Toyota Bountiful!

Lisa Johnson

Mar 1, 2015

This was the BEST car buying experience I have ever had. Jesse Stott bought my husband and I breakfast and was extremely friendly, courteous, and funny. We enjoyed our car buying experience! Cameron also made it as hassle free as possible! We drove all the way from Lander, Wyoming and would do it again in a heart beat. We are definitely customers for life! THANK YOU!!

Lisa

Mar 1, 2015

This was the BEST car buying experience I have ever had. Jesse Stott bought my husband and I breakfast and was extremely friendly, courteous, and funny. We enjoyed our car buying experience! Cameron also made it as hassle free as possible! We drove all the way from Lander, Wyoming and would do it again in a heart beat. We are definitely customers for life! THANK YOU!!

RadioNat

Feb 28, 2015

I really like my birthday present-Toyota rav4. Jeff was very professional, super-helpful, he made us feel comfortable! Jeff, Jason, Aaron..you ARE the best!

noeldoo

Feb 28, 2015

I went to Toyota Bountiful looking to get a specific car. When it ended up not working for me financially, Marquis was extremely helpful and led me in the direction of a car that was a better choice for me in the end. Weston was super sweet and helpful and ended up working with me even more to get the car I wanted at a price I could afford. I want to thank these two guys for being so patient with me. I definitely left in a great mood and have very positive things to say about the whole team I interacted with. I talked to Auggie for a bit, and the entire team in general are just friendly and easy to be around and to communicate with. Not once did I feel unwelcome. You guys are terrific. Thank you to the all of the employees at Toyota Bountiful, even to the ones who just gave me kind, genuine smiles!

noeldoo

Feb 28, 2015

I went to Toyota Bountiful looking to get a specific car. When it ended up not working for me financially, Marquis was extremely helpful and led me in the direction of a car that was a better choice for me in the end. Weston was super sweet and helpful and ended up working with me even more to get the car I wanted at a price I could afford. I want to thank these two guys for being so patient with me. I definitely left in a great mood and have very positive things to say about the whole team I interacted with. I talked to Auggie for a bit, and the entire team in general are just friendly and easy to be around and to communicate with. Not once did I feel unwelcome. You guys are terrific. Thank you to the all of the employees at Toyota Bountiful, even to the ones who just gave me kind, genuine smiles!

tmathis

Feb 27, 2015

When I initially went into this dealership to consider an early lease buyout I did not have a good experience; however I posted a review on this site and within minutes I got a call from Russ Smith, Sales Manager. We were able to talk through my experience and I felt like a valued customer. I have posted reviews before with other businesses and I usually do not get any response. It was refreshing to get a call and to have someone take responsibility for my experience. In all businesses there is some level of human error, but I think at the end of the day they are doing the right things. The management team takes complaints seriously and does things to get things resolved even if it takes a couple tries. I don't know everything that was going on, but in the end Scott Roper took care of me and that is all that I wanted.

stephanie

Feb 25, 2015

Worked with an amazing sales rep Marquis who was able to keep my needs in mind for price. He was quick and attentive with my email inquiries and made the process easy.

Johnsondavide

Feb 25, 2015

I love my car and would recommend anyone going to Toyota bountiful . I like be my Frs and look for excuses to drive it and never want to get out.

GNC

Feb 25, 2015

Eli was the best sales person. He was very knowledgeable about the Toyota Camry as well as the other makes that it is compared to. He took the time to show us the new functions in the vehicle and even had a Honda Accord brought to the dealership - side by side - so we could evaluate the two cars right there. He's easy to talk to and professional at the same time. Thanks Eli - love the new car!!!!

Bettie13

Feb 25, 2015

Worked with an amazing sales rep Marquis who was able to keep my needs in mind for price. He was quick and attentive with my email inquiries and made the process easy.

Ander06

Feb 24, 2015

This was a really nice dealership and a great car buying experience. Craig and Scott were awesome to work with. We love the car and are completely satisfied with our purchase.

Ecstatic!

Feb 23, 2015

I had a 1994 Camry that lasted me 21 years. I knew I wanted a new Camry and Bountiful Toyota was awesome! They have the friendliest team and they work for what you want. They worked it out so that I could afford my Brand New Car! I love my new ride and would definitely go back to them! I feel they go far beyond to make you happy and I am soooo happy!!!

Smith62

Feb 22, 2015

I began looking on the internet for the exact vehicle that I wanted to purchase. Toyota Bountiful had the best selection and Chris Vega promptly addressed any questions that I had via email. When I went to the dealership, the purchasing experience only got better with Chris. He worked closely with their finance department to reach the perfect deal for me to get the vehicle that I wanted with no pressure which is usually not the case with most dealerships. He was personable and very knowledgeable about the truck I purchased and everyone that I dealt with after my purchase were just as helpful from the parts department to the finance officer. I would definitely refer anyone to Toyota Bountiful for their excellent customer service and pleasant buying experience!

lucky2012

Feb 18, 2015

This was a really nice dealership, and they were able to get me the car i really wanted at a decent price which was amazing considering my credit history! I LOVE my new car! and would definitely recommend this dealership to others!

weaver7205

Feb 18, 2015

This was a really nice dealership, and they were able to get me the car i really wanted at a decent price which was amazing considering my credit history! I LOVE my new car! and would definitely recommend this dealership to others!

Hutch

Feb 17, 2015

In January I was rear-ended while driving my 96 Camry. It had been such a good car and the engine and transmission were still going strong. But it was totaled.My wife and I had spent a couple of weeks looking on-line for cars and even went to some other dealers, but had not found what we wanted. After we returned the rental car we were using, we realized we needed to spend some serious time looking for a car. We decided to stop in at Toyota Bountiful, since they would most likely have used Toyotas.When we arrived, Ian Urry came out to help us. He asked us questions about the type of car we were looking for and the amount of money we were wanting to spend. He took us around the used car lots, starting at very inexpensive (per our request) up through what we could afford. He pointed out several options, especially Toyotas and Hondas (which were what we were interested in).After considering a really nice Honda Accord, we asked him about a Corolla he had previously mentioned (I had earlier thought that a Corolla would be too small for me). We took it for a test drive and my wife and I immediately fell in love with it.Ian was very polite and helpful all the way through the purchase. He made sure that we were happy with our purchase. I would recommend Ian Urry to anyone wanting to buy a car.

blloyd1986

Feb 17, 2015

this dealership is hands down my favorite dealership. There is zero pressure to buy and they work the best they can do with your credit to give you the vehicle you're after and the price you need. I will continue to use this dealership in the future

Matt

Feb 16, 2015

Recently leased a Tacoma from them and they were all very helpful, worked with me on the price on of my trade in, and made sure they were meeting my expectations throughout the whole experience.

Becky

Feb 14, 2015

Our salesman Craig was very fun to work with. He helped us find a great deal on our Sienna! He was very helpful! The facilities were great. The kids had a play area and were entertained during the buying process. Thanks so much!

dflanderse3

Feb 14, 2015

I was finally able to have someone contact me with my review being posted they have corrected a bad customer service experience and taken care of our needs. I want you to know Aaron was amazing he took time with us and treated us kindly. Weston also helped process started for warranty was helpful. The best experience was with Justin what a great guy he fixed dead battery looked at her car made her feel at ease thanks to these gentleman i had a wonderful experience.

scott

Feb 13, 2015

Everyone was laid back and didn't pressure me to make a sale. They were helpful at every step in the process and the deal we were able to make was fair. I ended up with a great truck at a good price. I would do business with them again.

Jackson

Feb 11, 2015

We went to Toyota Bountiful today to look for a truck, we were so pleased and surprised thatwe were able to purchase a truck much nicer and newer than we expected due to the creativity of our sales assistance. Our Salesman, his supervisor and the Finance Dept were so easy to work with and made the whole process a pleasant experience. We will definitely refer to Toyota Bountiful and these sales representatives. Thank you for a fabulous truck and experience.The Jacksons

Granette

Feb 10, 2015

Once I began working with Jesse Stott I knew I was in good hands. Efficient, friendly, very professional and a pleasure to work with. II knew exactly what I wanted and he made it happen.The dealership is beautiful and efficiently run. This is the fourth purchase we have made there.

Granette

Feb 10, 2015

Once I began working with Jesse Stott I knew I was in good hands. Efficient, friendly, very professional and a pleasure to work with. II knew exactly what I wanted and he made it happen.The dealership is beautiful and efficiently run. This is the fourth purchase we have made there.

rbp10s

Feb 7, 2015

I have purchased more cars in my 64 years than I even want to think about. This purchase by far was the best experience of all. No used car salesmen (if you catch my drift). Every one I met and worked with was extremely courteous, friendly and professional. I would highly recommend Toyota of Bountiful for a new or used car purchase!

disfan

Feb 7, 2015

We had a very good experience buying our new Avalon. Josh Chavez was very knowledgeable and pleasant to work with. The issues we did have were dealt with in a very professional manner and everyone we worked with went over and above to resolve them to our satisfaction. We would definitely return for our next car purchase

JW

Feb 5, 2015

I have now purchased two cars in the past 18 months from these guys. Customer service has been excellent. They take time to listen, explain and then provide a solution. Weston in particular has been an absolute professional who epitomizes customer service. They have gone above and beyond to make sure that I was happy with my purchase and the following service etc. The service department is attentive and happy to answer all my questions. They have always done a nice job of caring for my toyota and explaining to me the services provided. Plus the car was always nicely washed upon their completion. I wholeheartedly recommend Bountiful Toyota/Performance Toyota when you are ready to make your next vehicle purchase.

jgknoll

Feb 5, 2015

I was blown away after looking at a few other dealerships. It was incredible how helpful and knowledgable everyone who helped us was. Wouldn't go anywhere els after my time there.

Wolverine209

Feb 4, 2015

I have now purchased two cars in the past 18 months from these guys. Customer service has been excellent. They take time to listen, explain and then provide a solution. Weston in particular has been an absolute professional who epitomizes customer service. They have gone above and beyond to make sure that I was happy with my purchase and the following service etc.The service department is attentive and happy to answer all my questions. They have always done a nice job of caring for my toyota and explaining to me the services provided. Plus the car was always nicely washed upon their completion.I wholeheartedly recommend Bountiful Toyota/Performance Toyota when you are ready to make your next vehicle purchase.

Titanbrockopp

Feb 4, 2015

This was a little difficult as I lived in Japan and was using Skype and email to make a deal. But Craig made everything easy and answered all my questions. Again a great and easy buy. Thanks

Rmarquet

Feb 2, 2015

Thank you for the superb service. I appreciated Eli's instruction on the 4WD details.It was nice of Weston to offer the warranty voucher although we didn't use it.

kplzz

Feb 2, 2015

Worst dealership experience I have ever had. They use every sneaky cliche sale tactic in the book and were relentless and aggressive about never giving a straight answer. We were first time buyers and they took advantage of us. Read up on the tactics car salesmen use before attempting to work with them! Since working with them we have had far better experiences with other dealerships being more upfront and honest. Toyota's are great cars but there are other places to get one.

Lindsey

Jan 31, 2015

Was the best experience so far we have had with purchasing a vehicle. They were very honest and upfront and made us feel like they were actually working with us to help us purchase the vehicle we wanted with the best price! We are very pleased and excited with our new truck! YAY :)

Jcole4x4

Jan 31, 2015

I test drove several trucks from several dealerships. I decided on the Toyota, and was extremely pleased with how I was treated. They found me the exact truck I wanted, and worked with me until I had a payment that I was happy with. I will certainly be buying more vehicles from Toyota of Bountiful, and will recommend this dealership to anyone interested in purchasing a vehicle.

fanatic1

Jan 31, 2015

Probably the best car buying experience I've ever had, they made it happen even with my mediocre credit rating. Fast friendly and very easy. Thanks guy's.

paulie

Jan 30, 2015

Great experience quality vehicles with grear customer service I would recommend to everyone I know great location bought a nice used truck for a great price

johnny and phoxai nakkoune

Jan 29, 2015

Hi everyone.I bought a new 2015 toyota tundra last week at Toyota Scion Bountiful.My wife and i are very very happy with the people that help us with purchase the new truck.The sale department guys was very nice and friendly.As soon as we park our car,there were people willing to help us.Josh Brinkerhoff and Gerry Turbides was very helpful on answering our questions.Justin Wilkes is the man, on helping us to close this super great deal.Aaron Nall in finance was super fantastic.The paper work was smooth.He show us around the super nice building.I would highly recommend this dealership to all my friends and relatives because,i bought three trucks here.Thank again Toyota Bountiful phoxai nakkoune

tragicvampire

Jan 29, 2015

I was in a bad position with my car, and they helped me into a newer car at a better deal. They worked hard at making sure I was satisfied with every aspect of the buying experience.

adrienne_wilsonathotmail.com

Jan 29, 2015

Craig Vierig, Auggie Wasmund, and Scott Roper were all EXCELLENT to work with! They were all very friendly and treated us very well. Craig was a delight to work with! He saw to it that we were very comfortable with the Sienna. He was very patient as we looked it over all we wanted and asked many, many questions. Craig also saw to it that we had plenty of water, hot cocoa, Goldfish, and Mike & Ikes, which we enjoyed very much. The Goldfish helped to keep our baby entertained, which was a huge bonus! (This isn't about the car buying, but we very much enjoyed getting to know Craig and seeing his incredible artwork. It was a very pleasant evening for us). Craig went the extra mile and saw to it that even though we were buying a used vehicle, he had $25 worth of gas put in for us. He also had the van washed and waxed for us, which we appreciated very much. It looked like new! Craig stayed after hours seeing to it that we were well-taken-care-of. Thank you very much, Craig!Auggie came over personally and helped us to land on a deal we were comfortable with. One thing that we really appreciated from Auggie was the fact that he never walked away without asking us if we had any other questions, concerns, or something we needed. He showed a lot of care and kindness, and in the end, we ended up with a deal we were pleased with. Thank you very much, Auggie!Scott really bent over backwards as well. One of the many things we appreciated about Scott was the fact that he wasn't hurried or pushy at all. He was very laid back, yet we could tell he knew what he was doing and what he was talking about. He was very patient as we asked questions and asked him to walk us through the information. He even walked us through things without us asking him to, which we very much appreciated. He gave us some creative ideas on how to pay our van off sooner, which we are thrilled about! Scott stayed well beyond closing to help us to settle on something we were comfortable with. We can't thank you enough, Scott!

johnny

Jan 29, 2015

My wife and i are very very happy with our new trunk, we bought from toyota bountiful last week. All the people that help us was super nice.Aaron Nall in finance made the paper work, smooth.Justin Wilkes is the man, for helping us to get this super nice truck.We bought 3 trucks here and would refer friends and family .Again, thank you soo very much..SUPER CUSTOMER SERVICE.

JTW798

Jan 28, 2015

I am an accountant type. I need to understand the numbers. I had never leased a car before, so there was definitely a learning curve. I had dealt with two other Toyota dealers. I had asked them for a detailed cost breakdown based on a lease or a copy of the lease agreement. They would not give me that information. The Internet Team at Bountiful Toyota gave me what I asked for. I had a scanned lease agreement in my email the next business day. I also felt like they gave me their best price for the new Toyota Camry LE up front. No games, no "let me talk to my manager", no waiting for 30 to 60 minutes to try and wear me down. They told me what they could sell the car for without haggling and it was lower than what the other dealers had quoted. My wife didn't want to drive in the traffic and through the construction in Bountiful to go to the dealer to sign the papers. I got dropped off at the dealer after leaving work. We did all the paper work. The salesman gathered it all up and followed me to Ogden where my wife signed the papers in the comfort of our home. Bountiful Toyota was friendly and courteous. They respected my intelligence and gave me the information that I requested. They were professional in all their dealings and went above and beyond the normal expectations. I definitely recommend the Internet Team at Bountiful Toyota.

jtw798

Jan 28, 2015

I am an accountant type. I need to understand the numbers. I had never leased a car before, so there was definitely a learning curve. I had dealt with two other Toyota dealers. I had asked them for a detailed cost breakdown based on a lease or a copy of the lease agreement. They would not give me that information.The Internet Team at Bountiful Toyota gave me what I asked for. I had a scanned lease agreement in my email the next business day. I also felt like they gave me their best price for the new Toyota Camry LE up front. No games, no "let me talk to my manager", no waiting for 30 to 60 minutes to try and wear me down. They told me what they could sell the car for without haggling and it was lower than what the other dealers had quoted.My wife didn't want to drive in the traffic and through the construction in Bountiful to go to the dealer to sign the papers. I got dropped off at the dealer after leaving work. We did all the paper work. The salesman gathered it all up and followed me to Ogden where my wife signed the papers in the comfort of our home.Bountiful Toyota was friendly and courteous. They respected my intelligence and gave me the information that I requested. They were professional in all their dealings and went above and beyond the normal expectations.I definitely recommend the Internet Team at Bountiful Toyota.

2389nathan

Jan 27, 2015

Vaughn was very helpful. He was very concerned about making us comfortable, even our kids. Wes was very helpful as well. Both were very friendly and attentive to our needs.

Brianabett

Jan 27, 2015

Thank you for the awesome customer service and a huge thank you to Josh Evans he was a great sales man that I will refer to others.

FV4FN

Jan 25, 2015

Gerry was awesome! He was kind, helpful and patient. He spent time explaining the car even when it was late and the store should have been closed. He was terrific!

Nissan guy

Jan 24, 2015

The whole process was ok, nothing special. The finance guy David Weston was a bit pushy... Overall, it was just OK.

Jim

Jan 24, 2015

Jeff was patient. We took 2 weeks to do our reseach, investigation, demo drives and everything. He answered our questions. He never pushed us to any decisons. I am highly recommending Jeff. His follow up was appropiate, not too many calls. He put us at ease right from the start. We went to 4 other dealerships. Our experience with Jeff was the best of all the dealerships.

sgarcia64

Jan 24, 2015

Had a great experience with my car purchase. Anthony was knowledgeable and very friendly. Made the car buying experience much less stressful than I've had in the past. I hope to have this kind of experience every time I purchase a new vehicle. I plan on letting my friends and family know Anthony Aguallo and Toyota Bountiful are their best choice. Thank you Anthony!

Jim

Jan 24, 2015

Jeff was patient. We took 2 weeks to do our reseach, investigation, demo drives and everything. He answered our questions. He never pushed us to any decisons. I am highly recommending Jeff. His follow up was appropiate, not too many calls. He put us at ease right from the start. We went to 4 other dealerships. Our experience with Jeff was the best of all the dealerships.

.

Jan 24, 2015

As a widow at 70 buying my first car on my own was terrifying. Anthony Aguallo made it a painless and wonderful experience. He was so friendly and honest with me. I will send all my friends and family his way! I couldn't think of a more amazing dealership to buy from. And Anthony always makes sure I am taken care of when it comes to understanding and being able to work my car.

Matthew

Jan 23, 2015

Josh Chavez was a greeat salesman and catered to my demanding needs. Veey pleased with him - great guy! Weston worked long, but hard to get me a good deal. Great job from both gents!

Steeffinn

Jan 23, 2015

I worked with Wyatt Turpin and he was excellent in getting me a starter car. I told him what I was looking for and what I was willing to pay. He took it from there and got me exactly what I was looking for with less than what I was willing to pay! I would highly recommend going in and working with him as he was very knowledgeable and knew how to treat a customer! I am extremely happy with him and Toyota Bountiful and would recommend it to anybody looking to buy a great car at an affordable price. Thank you Wyatt and everyone at Toyota Bountiful!!!

ChelsBre

Jan 23, 2015

I bought a car from this dealership and before I even had my plates for the car, there were serveral things I noticed that had gone wrong with the car. I contacted Weston Bird at the dealership and was pleasantly surprised to find that he was willing to work with to get the issues resolved. He went out of his way to help me be happy and have a good experience at their dealership.

kaye adamson

Jan 19, 2015

I just bought a car from these guys. I am very Happy. Thank you Justin Wilkes and Doc.

Jeremy B

Jan 17, 2015

Eli Bice did such a great job at making my buying experience memberable. He went out of the way to ensure I was satisfied with the sale. I appreciate him going above and beyond and would recommend him to anyone. Thank you Eli!!

kkdidit2xs

Jan 14, 2015

I got my car. I am a very Happy Woman. A Huge Thank you to Mr. Troy Bennett And Justin Wilkes and of Course my Salesman "DOC" We are EXTREMELY Happy. THANK YOU

lseegmiller

Jan 9, 2015

I was contacted by Marco from a KSL ad i posted for my vehicle to buy. He said he had a buyer for it and could offer top dollar. I came into the dealer to find they didn't have a buyer and wanted to steal it from me. I hassled with them to get to my bottom line. After the deal the truck is now listed for 5k+ above what they gave me for it . The car i was interested in had some damage that wasn't detected on my initial walk-around or mentioned. After i signed the paperwork and looked over the car and found the damage (entire hood). They offered to pay 1/2 (replace hood and paint) so i reluctantly agreed to keep the car. After i picked the car up from service I wanted to know how to operate the fog lights that are equipped and to my surprise the car doesn't have the correct switch (blinker rod) to operate the lights that are installed so i'm left without fog lights. The only positive experience i have had on this dealership is with Weston in finance. Hew was very personable and great to work with.

Stacy

Jan 9, 2015

I had a really great buying experience and financing process on 1-8-2015. I enjoyed working with Jessie, Craig, and Weston. They are an amazing team with a lot of personality, patience, and knowledge. What a great experience. Thanks a million guys.

Juleen

Jan 6, 2015

My husband and I were putting out feelers to see what we could do about getting a truck. Of course my husband wanted a Toyota Tundra because it is the right size and it keeps its value. We realized pretty quickly that we would not be able to get a new truck, and so turned our eyes to a used one. We didn't want one that was ill used. So the sales people started looking for us. They found one, that I didn't want. Then finally settled on a truck that one of the dealership employees was driving.. We drove it and loved it. By this time, we had been at the dealership for a few hours and my blood sugar was getting low, I am diabetic. Jesse went and got me a piece of chicken, If he hadn't done that, I don't think we could have stayed to close the deal. Jesse was great! Then Scott Roper helped us with the loan and financing... he was awesome too. It was great to be able to find what we wanted on the first try. And Auggie was nice enough to give up his truck for us. I still love it. Thanks everyone.

Jared satified customer

Jan 5, 2015

We recently bought a Volvo. We are so pleased with this vehicle. It had everything we could have asked for. Our salesman Craig was fantastic. What a great experience. Definitely the place to go when you are looking to buy an automobile.

Ty Flynn

Jan 2, 2015

Not very good service. Not very true to their word. Don't really care about what happens after you buy and leave. Leased a car there about 4 months ago. The people are nice and accommodating while you are there but it seemed like it was all so that you would rate them excellent in their survey. They probably reminded 100 times while I was there how important it was that I gave them an excellent rating on their survey that they would call in after you have purchased a car there. Which I guess is fine but I felt like they were more concerned about getting that across to me then actually providing great service. One of the main problems I had and I STILL am having is that I purchased additional protection service with my vehicle. But as soon as I purchased the vehicle and left they seem to care less whether or not I receive such. I have called in many times just to get the same answer that they will call me back and to the same disappointment nothing happens. It has been extremely difficult to track them down.

Ty

Jan 2, 2015

Not very good service. Not very true to their word. Don't really care about what happens after you buy and leave. Leased a car there about 4 months ago. The people are nice and accommodating while you are there but it seemed like it was all so that you would rate them excellent in their survey. They probably reminded 100 times while I was there how important it was that I gave them an excellent rating on their survey that they would call in after you have purchased a car there. Which I guess is fine but I felt like they were more concerned about getting that across to me then actually providing great service. One of the main problems I had and I STILL am having is that I purchased additional protection service with my vehicle. But as soon as I purchased the vehicle and left they seem to care less whether or not I receive such. I have called in many times just to get the same answer that they will call me back and to the same disappointment nothing happens. It has been extremely difficult to track them down.

ASEMASTER

Jan 1, 2015

Hello. My name is Mike and I wanted to thank the Team at Toyota Bountiful. My Step Daughter Ashley has been driving a death trap for to long and you folks made it possible for me to afford her the necessity of driving off the showroom floor in a new 2015 Toyota Corolla LE. The expression on Her face and Her Mom's face was priceless. A few nights earlier I came in and decided to lease a few vehicles. I worked with David Winquist, Josh Brinkerhoff, and Justin Wilkes in Sales. I then wrapped up with Scott Roper. I am grateful that you all stayed so late so that I could create a nice surprise for my sweet Wife and Her Daughter who has had such rotten luck. I hope 2015 is off too a great start for her...Also one more thing to note is that the Professionalism that Scott Roper, Justin Wilkes, Josh Brinkerhoff, and David Winquist demonstrated to me has restored my faith in one of our dealerships so close to home. Great job Guys!!! Happy New Year!

tlangan

Dec 31, 2014

We worked with Rob recently when we purchased a new RAV4 from Toyota Bountiful. He was extremely helpful and knowledgeable. We've bought cars from Rob in the past and will again in the future. I would recommend him to anyone thinking of buying a car. Thanks again. Tim Langan

Carlos Vargas

Dec 27, 2014

They made my experience in buying a new car amazing! Got the car i wanted and on top of that! I get so much features and addons with the purchase and they were able to answer all my questions!!

Keileev

Dec 18, 2014

He was honest, upfront with price and no hidden costs or agenda! His opinion was highly valued and seemed very knowledgable. If he didn't have the answer he made sure to ask someone who would.....very honest!! We will always send friends and family his way! We love our new Toyota Avalon!!!!

goalieman08

Dec 17, 2014

Came in to look at cars not knowing what we were really looking for. Jesse was very patient as we looked at and test drove several different cars. Jesse was very informative with all of the vehicles that we drove and told us about all the features. We finally found a car that we liked and we inside and started doing the paper work. He came back and gave us the numbers. They were a little higher than what we wanted to pay. Jesse wasn't pushy at all and gave us all the time we needed to decide. We decided not to go with this car and took some more time to look around. Jesse gave us some great websites to check out and after about a week we found another one that we wanted to check out. He went and grabbed it from another dealer and brought it over. We fell in love instantly with this Mazda 6. Jesse was fast in getting the paperwork done and took care of everything. If you ever need a great sales employee, go to Jesse.

goalieman08

Dec 17, 2014

Came in to look at cars not knowing what we were really looking for. Jesse was very patient as we looked at and test drove several different cars. Jesse was very informative with all of the vehicles that we drove and told us about all the features. We finally found a car that we liked and we inside and started doing the paper work. He came back and gave us the numbers. They were a little higher than what we wanted to pay. Jesse wasn't pushy at all and gave us all the time we needed to decide. We decided not to go with this car and took some more time to look around. Jesse gave us some great websites to check out and after about a week we found another one that we wanted to check out. He went and grabbed it from another dealer and brought it over. We fell in love instantly with this Mazda 6. Jesse was fast in getting the paperwork done and took care of everything. If you ever need a great sales employee, go to Jesse.

drew.nusser

Dec 15, 2014

Stay away from Toyota Bountiful.Other than a few exceptions, these guys have been a joke to work with. We've been beyond patient dealing with them, and they've been so bad that we've finally decided to just cut our losses and live with our issues.We bought our 2008 Buick Enclave from them after doing a bunch of research and knowing what we wanted to pay and what we would expect. We got there, test drove it, and everything seemed fine. The one issue with it was that the stereo system wasn't working. They wrote in the contract that they'd fix it, so we bought the car and drove it home that night planning to bring it back later. Everything was good. We also bought extended coverage in case there were any outstanding issues. The finance guy told us if we brought it back to Toyota Bountiful there's no deductible, so that sounded great as well. We also specifically asked for the seals and gaskets coverage, because it was just another couple bucks a month.The next week, after having it checked out by our car guy (at Extreme Auto in Centerville - highly recommended, by the way), we brought it back to Toyota Bountiful for some maintenance - on this trip, we were just looking to get the stereo fixed. After a few days of being in the shop, we got a call from Michael (in service), saying they wouldn't fix it for us anymore because it was too expensive, even though the contract didn't specify a maximum price. When we asked him to talk to his manager to get it approved, he wouldn't. He asked us to call the receptionist back and have her redirect us to the sales manager. We did that, but he wasn't available, so we left a message. We called back the next day, and same thing. About a week later we finally got a hold of him. He took one look at the contract and said, "Well yeah, it says right here that we'd fix it. I don't even know why this is an issue." We didn't know either.A few days later, Michael called us to tell us that they couldn't fix it anyway, and needed to send it across the street to a GM store to get it fixed. That was fine - we still had 2 cars and didn't need this one yet. So they fixed it. Yay! We scheduled another time with Michael to get the other stuff fixed.A couple weeks later, we brought it in for the other stuff that was found, but this time we decided to get a rental car (or van). That was okay, because we were told it was all covered. Turns out, they would only cover 2 days up to $30/day. I know, I should have read the fine print, but I trusted the finance guy (to his credit, he's been the best guy to deal with at the dealership). After a couple days of the car being in the shop, Michael called us again to tell us that the warranty company wasn't gonna cover the fixes, because we didn't have the seals and gaskets coverage (which we definitely did). We told him we specifically asked for that when we got the warranty, to which he replied that he saw it on his paperwork, but the warranty company wouldn't budge. Instead of calling them himself, he asked us to do it. Seriously? Luckily, our finance guy was willing to call them and get it sorted out. I don't know if Toyota Bountiful sent them the wrong paperwork or if the warranty company just got mixed up, but the fix only took 2 days, and the car was in the shop for about a week and a half.When we came to pick it up, Michael explained that the warranty company might try to be cheap with our rental, and that we might want to call them and explain the mix-up. I didn't think much of it, because I still thought it was all covered. A couple weeks later, I got a bill for around $600 for the rental car. So I called them, explained the situation, and asked them if I could get more coverage since it was all because of a miscommunication on their end. They said no, because it's Toyota Bountiful's fault. I called Toyota Bountiful, and they said it's the warranty company's fault. Neither would budge.A couple weeks later, lo and behold, the stereo stops working again, and now they're refusing to fix it.Now I'm stuck with this really expensive (for me) stereo-less car, because they won't do what was in the original contract, and a $600 bill, because I was misled about the rental car coverage and it took them about 10 days to do 2 day's worth of work. Thanks guys!Edit:I know it's been almost a year since my original review on the website, but I thought I'd update everyone on the experience.In short, it didn't get resolved. They're an awful dealership and I will never buy there again, and caution anyone else against it as well.And here's the longer version:A few weeks after the review, a sales manager called and acted like he wanted to resolve the problems, but then whenever we tried to get the car into the shop he would drag his feet by not answering the phone or ever calling back. I counted at the time, and while I don't remember the exact number, it was something like 15 calls I made to them that didn't get returned. I even left quite a few messages. After a few months of trying, we finally got the car back into the shop, just to find out that it was about 2 weeks too late for the warranty on the stereo. Yep - we tried to get the car back in for over a year, and when we finally did it was too late. They took the offer to pay for the rental car (the bill we got stuck with because the finance guy misled us and they didn't send the warranty company the right paperwork) off the table, but offered to pay for a small portion of the stereo repair (that they were supposed to cover in the contract). When my wife called to ask why they weren't covering the whole thing, Troy Bennett (the GM) just laid into her telling her she's ungrateful and that we were lucky they were willing to do anything. He was so awful that she was actually crying when she called me to tell me about it.I'll probably report them to the BBB eventually, but for the time being, we've just tried to erase this portion of our lives.So, just like in my original review on the website, we're still out $600 because of them, and we still don't have a working stereo, even though right on the front of the contract, it states that they'd fix it.STAY AWAY!!!

KeithWW

Dec 11, 2014

I have purchased two cars frim Toyota Bountiful, specifically from Eli. I am a difficult customer, having been in sales previously. That being said, I can say unequivocally that Eli makes your deal happen. He works with you, listens, and makes you feel like family. Best deal. Best customer service hands down.

Santana

Nov 27, 2014

My sister, her husband, and me were treaded very poorly in a recently visit to the dealership. Jose and his supervisor, I believe his name is Auggie, were very rude and offensively impolite when we decided not purchase a car which didn't have the options we were looking for. It is kind of a long story but it suffice me to say that I would never buy a car in this dealership due to the extremely poor customer service and their dishonest sales tactics.

Santana T Reyes

Nov 27, 2014

My sister, her husband, and me were treaded very poorly in a recently visit to the dealership. Jose and his supervisor, I believe his name is Auggie, were very rude and offensively impolite when we decided not purchase a car which didn't have the options we were looking for. It is kind of a long story but it suffice me to say that I would never buy a car in this dealership due to the extremely poor customer service and their dishonest sales tactics.

ilanimaka

Nov 22, 2014

Initially, I bought a nice, used RAV4. Driving it off the lot, the vehicle didn't make it 10 miles before the transmission slipped out of gear. Turned out to need the transmission replaced. They took care of me and sold me a nicer, newer 4Runner with an impressive discount and met our needs for the overall cost and payment. This is the second time these guys have done right by me. I'm a lifer now.

Chris

Nov 18, 2014

I purchased a Toyota Rav 4 with the thought of only buying a Camry or something smaller. Reid Te'o was very helpful in asking me questions on what type of vehicle I was thinking about. He was very patience, and informative. I will definitely refer friends, and family to Reid for there automotive needs.

Wilbert Charles Conner

Nov 17, 2014

The salesman David and the finance manager Aaron Nall were great. They made my experience very good.

prptoyata

Nov 13, 2014

We were happy with our sales person. Somewhat disappointed with the finance officer. We asked the finance officer to hold the car until financing could be completed, but he seemed he did not want to do this. This put us in a difficult finance position.

Rob Greenland

Nov 10, 2014

Working with Mike Acaris was a pleasure. I asked that he not treat me as a "sale" and don't try to "close" me. There was never any pressure from Mike or anyone at the dealership. I was treated with respect and I ended up with the most Awesome - Bitchin truck in the world.

Cali-girl

Nov 1, 2014

Immediately after purchasing my new car, I needed the tires inspected. Anthony was absolutely wonderful by offering assistance to getting this taken care of. He took me to the service center and introduced me to the service team. Anthony then escorted me to the waiting area and got me a drink. He continually checked in on me to provide me updates and assure me that I would be on my way soon. It would have been easy for them to just fill up my tire and send me on my way, but they inspected the tire to ensure there wasn't an puncture issue, then identified the sensor was defective. At which time they asked if I had the time to wait or if I wanted to come back. It was such a positive experience, it will be a pleasure to return to the service center to get this small issue resolved. Anthony was an amazing example of customer service and I was thoroughly impressed with how attentive he was. Also, the financing of this new car was the most pleasant experience I have ever had while purchasing a car! Cameron was very personal and provided very good information about my loan and the options I had. He was very knowledgable and professional, it was soooo unexpected.

giancarlo.improta

Oct 31, 2014

Kameron made what is usually a painful experience, an easy and enjoyable experience. I no longer dread buying cars, and will go back to him the next time without fail!

m1kull

Oct 29, 2014

Michael Turner, my sales specialist , made me feel at ease in a stressful situation. He found the car that I wanted, and then he took me to see one that was the same make and model, but much nicer. I was sold. All of the staff was cool and helpful. I was told Michael was fairly new at the sales position, and I found it hard to believe. He was confident, but easy going. For me, being pushy will sent me straight out the door. I wasn't having a good and they still put me at ease and sold me a car. Great experience. Michael Turner rocks.

Brody M.

Oct 28, 2014

This was my first time buying a car from a dealership (I was running into the lemons problem with used cars). I have gone to dealerships before and to tell you the truth, I very much dislike the sales tactics of the older generation (pushy, know-it-all, name your payment, etc.). However, after working with Craig V., I realize that there are some salespeople out there that will listen and try to help you in your decision, not make the decision for you. He was not pushy and he helped answer are biggest concerns. I would and I have recommended this dealership to friends and family. Brody M.

olyfish

Oct 19, 2014

We are on an extremely tight budget due to a pay decrease. They made this experience painless, easy, and were considerate of our needs and wishes! Typically, buying a car makes me sick to my stomach, but this was quite easy and painless!

NatashaDMead

Oct 16, 2014

They were very honest and straight forward with me! Got me into a great car at a great price when i had just had the worst experience at another dealership! Anthony Aguillo is the best! I even left with a full tank of gas

kristineterry

Oct 15, 2014

I was not looking forward to going through the process of purchasing a car and was pleasantly surprised from Toyota of Bountiful.... it was a pleasant and painless experience!Craig Vierig was straightforward, professional and very funny!!! Keep him around :)

larryfurse

Oct 15, 2014

This is the best dealership anywhere to buy a new Toyota or a used car. We have over 30 years of experience with this dealership, buying our first Toyota from them in 1984, and they have always had the best prices and service. Rob Messer and Jerrid Cook came through admirably on our most recent Sequoia purchase, with a great price and incredible customer service after the sale. My past experiences with this dealership have always been first rate. Their salesmen are honest, the prices are fair, and their service department does a great job servicing the vehicles after the sale. This dealership is highly recommended. Sincerely, Lawrence Furse and Dr. Cynthia Furse

Ron Ketterer

Oct 12, 2014

These people where great to deal with, from Funny man Craig Vierig to new comer Isaac and Arron in finance.. you all where very professional.. Thank You Ron and Karen Ketterer

blcgamj

Oct 11, 2014

Vaughn was a great salesman. He did not pressure us into buying a vehicle and spent the time needed to explain things. He was very friendly.

whiteknightpest

Oct 10, 2014

Thanks for the experience! Jerrid, Mike, and Westen all tried hard to take care of me. Mike stayed up till almost midnight figuring out my deal. That is commitment! Jerrid followed up nicely with me during the sales process. Westen made the financing experience extremely smooth. Thanks for the great experience!

aaronholliday

Oct 9, 2014

Knowing my 16 year old Corolla's (256k miles and not well maintained) days were numbered, I decided to look for a new car. I honestly thought Bountiful Toyota had no shot at winning my business as I was pretty decided on a different car brand at a different dealership and didn't feel they (Toyota) could keep me within budget. The only doubt I had about the other brand was whether it could compete with Toyota on reliability. I was very direct with my Salesman Mark and later, his Sales manager Josh about my concerns. The first thing Josh said to me is that he wanted to keep me in the Toyota Family. I thought I'd be limited to a Corolla (awesome car) due to price. I was wrong all the way around. Mark and Josh addressed all my concerns and were able to get my family and I into a Camry SE within budget. I was amazed at their ability to work with me and get me into a car at a very competitive price but at an amazing value because of Toyota reliability! Not one time was I pressured into purchasing a vehicle while there. When it came time to meet with the Finance Manager Weston, which is usually one of the most dreadful times of the purchase process, something more amazing happened. It was easy and without stress instead of being dreadful. Somehow, Weston was able to make it a terrific experience and provide us a greater value on our purchase. I was honestly in awe as I left the dealership and will say that my wife's jaw dropped more than once during the purchase process. The whole experience felt more about us than the sale of a car and Josh proved he really wanted to keep us in the family! I don't think there's any other dealer in the world that could have provided such an outstanding experience!

Kristin kullen

Oct 7, 2014

I walked into this dealership with only questions and ended up driving away in a bran new scion thanks to the knowledge and expertise of Marko Moreno (sales). I can't beleive all the perks you get when financing a vehicle through Toyota bountiful. VIP treatment at its finest! Thank you guys for getting me into my dream car hassle free!

Frenchie French

Oct 7, 2014

I had a good experience, Craig was very nice and very helpful.The deal was OK but not great.Today there is the same vehicle ( 2013 grand caravan crew) on KSL for $3000.00 lessI was lead to believe the vehicle was equipped with uconnect (one of the two main reasons for me to buy it) but it fact it does not, I am disappointed.

Debbie

Oct 6, 2014

I had been shopping for several weeks. I was having a difficult time deciding on a car. I finally bought one at Toyota of Bountiful. I really appreciated dealing with Jeff Christison. I felt no pressure and he was very accommodating. He spent a lot of time with me. He's a great salesperson. My entire experience at this dealership was good. I would most definitely recommend Jeff and Toyota of Bountiful to my friends and family.

mnlnde

Oct 6, 2014

I have driven many different cars, trucks and vans from the car pool at work. I have always been impressed with Toyota. I needed a van and I've always been happy with the sienna. the sales staff was very friendly, they found the sienna that I wanted and was very enthusiastic through the whole process.

debmay1980

Oct 6, 2014

Kameron and Anthony are both great salesmen. They are funny, friendly and give great customer service. Kameron is in it for you- and when I kept pushing back on the numbers, he was able to come through with a price I was happy with.Scott Roper in Finance is great to work with when it comes time to sign papers. He really goes through them with you so you know exactly what you are signing and leaves no questions un-answered.This is what I love about Toyota Bountiful- they don't put the pressure on you like others.

carol1955

Oct 5, 2014

I have nothing to say but good, my whole experience from beginning to end has been fabulous. My sales person Robert Messer has been fabulous, he has kept me posted on every aspect from beginning to end. He is helping me with some other used car options also because he was already helping me with my new Prius. He did not bug me all the time, but sent me email updates as the 2015 cars moved forward since we were not able to find what I wanted in a 2014. The gentlemen that helped me along with Robert (forgot his name) was also fabulous in showing me the car and how it works. Over all I had a great experience.

Valkman

Oct 1, 2014

I'm not one who buys new cars mainly because of the high pressure put on me by salesman. I understand its there job to sell cars but if i am ready to buy i will buy art my own time and pace. However i did not have this experience at Toyota Bountiful. I did however experience kind and courteous individuals, which in turn led me to purchasing the first new car in my life. Not only are the sales people courteous but so are customer service and parts and service. I enjoy working with all of them. Even though i still think the price of cars are way to high I am glad i purchased at this location.

bradlamx

Oct 1, 2014

Kameron Abdi was great, showing us inventory, explaining features, helping us make our decision. He didn't pressure me to purchase and he was a great salesman. Kameron is friendly, fun and gives great customer service. He made our experience very enjoyable.Brandon Marshall went to bat for us on the numbers and got us a great deal on our used Tacoma. I didn't think we could afford that much car, but he got it into our budget range and made it possible for us to own our new dream truck. Signing the papers, reviewing the documents, is usually my least favorite part of the process, but Aaron Nall was great to work with. He is friendly, energetic, entertaining and explained all the legal documents with clarity and ease. I would ask for him again personally. Overall - Fantastic experience.Brad and David

ronronMD

Sep 30, 2014

These guys are so full of it! We did a Internet search and got a response. They said they will beat any dealer in the valley by $500 on a Sienna, Which is true BUT what they failed to mention is that you MUST sign up with their financing of 5.99% instead of the 0% from Toyota which I qualified for. They kept saying "just refinance it in 6 months" what a bunch of crooks. I ended up buying from an honest dealer in Salt Lake. A co-worker told me that bountiful toyota did the same to him and now he's stuck with a awful rate. I'm contacting the state to inform them about these practices. BUYER BEWAREPlus you can tell all these 5.0 reviews are fake and probably written by their families. They all look identical.

braddfriedman

Sep 29, 2014

I had shopped several dealerships before going to Bountiful Toyota. At the "other" dealerships, I found the Sales People and their managers all too "typical." I can tell when they are just out to "make another sale" or if they care...really care. Keyston was informative and helpful and promised me he would take good care of me. It turns out he was right. My wife and I went to the dealership expecting a 4-5 hour "ordeal." About 2 hours after meeting this fine young man, we drove home in our Toyota Camry. It was a pleasure doing business with Keyston and the Finance Manager Cameron. I will buy all my future cars from Keyston and have recommended Toyota of Bountiful to my friends and relatives. Great job to all involved. Keyston is successful because he really cares about his customers. He has a bright future in the Auto Business, and they should make him a Trainer of other sales people. He's just a 'natural' with a good heart. 5 stars to Keyston and Bountiful Toyota.

Rayban2go

Sep 28, 2014

I want to Thank Everyone at Toyota Bountiful for taking the time to listen to each of my concerns & needs in the vehicle specifications that I requested. Not to mention that they did a wonderful job on my New Tundra.I would definitively and am recommending this dealership to all of my friends & relatives.I am currently speaking with my daughter & son in law, as he would like to purchase a New Tundra just like the one I purchase and had your Service Department add specific accessories to.Thanks Again,Raymond A. EricksonNew "Happy" Toyota Tundra Owner

Utahcellist

Sep 27, 2014

Vaughn, Auggie, and Weston were amazing. Great experience all around. In the end, I felt like I'd been treated like family and I know I got the best possible deal. I can't reccomend them highly enough. Really!

apockrus

Sep 26, 2014

Had to locate the color i wanted in Oregon, found the color, had delivered, was worth the extra cost, Eli and John did well, Scott was good to work with also.

dootlw59

Sep 26, 2014

I am sending this review on behalf of Bountiful Toyota. First, I want to express my appreciation for the time Jeff Christison spent with me when showing me the car. He went over the features of the car in great detail and was extremely professional yet personable. I have been apprehensive about purchasing a new car because I am working on the goal of becoming debt free. I feel that Jeff listened to my concerns and helped to get me the best price available. He spent time to show me the owners manual and specific pages that were important, such as the recommended times to bring the car in for service and the benefits of maintaining the car. I have never purchased a new car before and Jeff took the time to go over the importance of how to drive a new car to "break it in." Weston Bird went through all the warrantees in detail and gave me important information to help me make decisions on purchasing GAP insurance and extending the warrantees.Both Jeff and Weston told me about the "extras" such as the car washes, oil changes, and tire rotation. etc. Overall, my experience with the employees at Bountiful Toyota was a positive one. I did not feel pressured and the atmosphere was relaxing. I want to thank Jeff and Weston for helping me with this decision.I have owned Toyota Camrys since 1993 and would recommend both this car and the employees at Bountiful Toyota to friends and family who are in the market to buy a car. These guys are great. Thank you. Diane

Trebiesd

Sep 25, 2014

I flew into Salt Lake City from California, Keystone pick me up at the airport I did a test drive on my new 4 Runner and he was wonderful to work with. He supplied me with sales brochures, had my vehicle totally detailed, and off I went to the finance manager. Paperwork was done quickly and efficiently, both men did exactly what they said they would do and were very honest with me and kept her word. The accessories I picked out were very reasonable and sent directly to my house in a timely manner. They did not keep me long for I had to drive the vehicle back to California. I would not hesitate to return to this dealership and highly recommend them.

Kenny Ospital

Sep 23, 2014

I went to this dealer tonight & was completely disrespected. The manager was extremely condescending & after me calling him out on his lie, Shook my hand with extra force & scowled at me. We were off on our negotiations by under $1000.00. He tried telling me wheel flares were $1100.00 & he would have to put them on my trade in to resell it. So I showed him wheel flares on Amazon, the exact same ones that are on their trucks for $100.00. After he seen that he said my budget isn't his problem, Shook my hand forcefully scowled & walked away. I felt like I was going to get in a fight it was so heated. I hope this manager doesn't represent your customer service. I am a civil servant that works on Hill Air Force Base. I support the function of our military daily.

kjmartin3

Sep 19, 2014

Gerry is a great salesperson he is genuine. He was considerate adn concerned with our situation, we informed him of what we wanted and he showed us a couple of cars that were available in our range. He let us test drive them when we got back from both of them he asked us what we liked and did not like about each car, when we decided on the corolla he worked really hard to get us the price we could afford. Josh came and helped him with that. Whwn we agreed on a price, Gerry took us over to Aaron in financing and he made the financing part really quick and easy. When we were done with the paperwork we went outside and the car was there waiting for us all cleaned and full of gas. When Gerry came out he shoed me some features that I did not know about the car, he even paired my phone and set some of my radio stations. I have now purchased two cars from TOYOTA BOUNTIFUL, both of these experiences were AWESOME. The people at Toyota Boutiful care about you and they are not pushy, they do not try to get you on a car that you will not be happy in. I will be back and I refer anyone i know to them. Keep up the great work!!!

richard.tomlinson

Sep 18, 2014

GAVIN HAS BEEN GREAT TO WORK WITH IN PARTS!! HE DESERVES A RAISE!THE PARTS DRIVER JORDAN IS ALWAYS FRIENDLY & PROMPT! HE TOO DESERVES A RAISE!!

davedog

Sep 18, 2014

Ian Urry was my sales associate. Ian has what I call curb appeal. He very professional, personable, polite and extremely knowledgeable concerning the product he is not only selling but representing. Ian was able to answer all my questions concerning the 2014.5 Camry SE V6 I purchased. He never once said I dont know. He didnt even have to go ask anyone for help. He demonstrated every aspect of the car with confidence and explained everything in detail but not boring detail. This was very valuable information for me due to the fact it enabled me to drive away knowing I wouldnt have to spend hours digging through the owners manual. Ian also walked me through the dealership. He showed and explained to me everything about Toyota Bountiful. He also introduced me to everyone in all the different departments I could ever possibly come in contact with. I almost felt I was on a new job going through orientation. Time well spent. I feel Ian is self-motivated but not pushy. For someone that is fairly new in his job he is OUTSTANDING! Kudos to Ian. Ian then introduced me to the Finance Manager, Weston Bird. Even though I paid cash for the car Weston took the time to explain all the different options I have without any pressure to purchase. Weston is also extremely knowledgeable in the product he is explaining for possible purchase. One thing about the dealership that impressed me was when you first walk in the main doors you are immediately greeted by the receptionist. First impression goes a long way. My overall experience was a positive one and it seems now days customer service is lacking. Not at Toyota Bountiful. Thank you to your entire staff I dealt with.

georgedog

Sep 17, 2014

Very pleased with the style of this dealership! Encouraged, but not pressured in sales approach. Anthony, and Jason explained the transaction very well, and I felt comfortable dealing with them." Classy Dealership"

Jimmy Martinez

Sep 16, 2014

Vaughn was a great help in finding what I wanted and in the price range. He sat and listened to all my wants and needs and came up with a plan. He even followed me to drop off the car I was borrowing and drove me back so I could drive home in my new car! Everyone was great and treated me well from Vaughn all the way to the financial part!

brlewis1959

Sep 12, 2014

Great experience. Fair and a pleasure to work with. Have already sent some people your way. Will recommend to all my friends. Looking forward to doing more business with you.

tharpette

Sep 12, 2014

A week ago we purchased a new Toyota FJ Cruiser from Bountiful Toyota. We'd set up an appointment to meet with Keyston Gibson and he was waiting for us when we arrived (a 3-1/2 hour trip from Nevada), with two cars waiting for us to see, cars that met our basic criteria. There was one small glitch regarding unwanted changes made to one of the vehicles for another client, but we chose the other vehicle and are very pleased. The overall experience was a good one and we purchased a vehicle that perfectly meet our needs. Weston Bird met with us to complete the purchase and financing and we happily left the dealership with our new Cruiser. We've already recommended this dealership to friends, suggesting that they look here first before purchasing their next new car. Not only was the customer service superb, the price was absolutely the best in a three state area.A great experience and a big thanks to Keyston and Weston! We love our new car!

jesse83

Sep 11, 2014

These guys worked with me great!!!!!! Very friendly and helpful I recommend anyone to try these guys. I have 2 kids and limited budget and they got me in the car I wanted with no hassle

alecmcmorris1

Sep 11, 2014

The staff was great. And josh was very good at answering any question I had about the truck. And the truck is a dream. -Alec

AntonioMag

Sep 9, 2014

This dealership is the best I've ever been to. Out of four dealerships we visited they were the only ones that truly cared for their customers. I would recommend them to anyone

derickshelton

Sep 8, 2014

Russ Smith did a great getting the car I wanted. I love my 2012 Camry. Russ was very friendly and he made the process very smooth and easy, he was also very proficient and efficient. I wish I could have sold my car rather than trading it in, due to the fact I had the opportunity to sell it, I would have been in the price point that I wanted to be in, but other than that it was a good experience. The finance manager did a great job with me and explaining all my options to me.

maechtig

Sep 6, 2014

I tried a dealership a lot closer to home but they don't provide the same quality of service. I drive out of my way to get service from Toyota Bountiful because they are friendly and fast and do quality work. I never have to wait to get service.

willbrondill

Sep 4, 2014

This was our first time buying a brand new car. The sales team work hard to find us the right car for the right price with great financing. What a great buying experience we had at Bountiful Toyota.

emfkk

Sep 3, 2014

I'm glad there is a forum for feedback, as it was a pleasure working with Vahagn ! He has mastered the art of telling not selling. He answered all of our questions until we got what we needed. Thanks for putting yourself in our shoes, we appreciated it !!

Ethan_Rose

Sep 3, 2014

I have purchased 6 different vehicles through this dealership and they have never ceased to amaze me. They have definitely earned a life customer. I went through a Ken Garff dealership because they had a car that I wanted and it was the worse mistake of my life. I will definitely stick with Toyota Bountiful from this point forward. I work with Augie and Josh. Wonderful people.

Cgolds

Sep 3, 2014

Quik, easy awesome service! Enjoyed the friendly staff. Got us in and out of there in a very timely manner as I had hoped. This is my 3rd purchase of a Sequoia. We have also purchased 2 Toyota tundras.

kjmartin3

Sep 2, 2014

The people at Toyota bountiful are very understanding,patient, helpful we also worked with Aaron in financing he explained everything I will be back thanks

KansasKate

Aug 30, 2014

We live in Kansas but were visiting in Utah. Since we didn't know our way around, it was extremely frustrating to have our brand new Highlander GPS system not working...or so we thought. We drove into Toyota Bountiful and they immediately made us welcome and sent for John (even though we had no appointment). He knew what the problem was...our lack of knowledge...and gave us a wonderful tutorial on how to operate our GPS (making sure that we were stopped and not moving when we tried to enter info) and patiently answered all of our questions. We left feeling much better about our new car and definitely more educated on how to use our GPS. John didn't make us feel stupid or unknowledgeable at all and his friendliness put us at ease. I wish we had a John Pollett here in Kansas! Thank you, John!

Jodyras

Aug 28, 2014

Vaughn Thomas Has figured out how to take that uncomfortable communication barrier most people feel when buying or looking for a car out of the purchasing process.This feeling is described differently by every person who has purchased from a big name dealership and the sad thing is most would describe their encounter negatively. Vaughn is some one that any company trying to grow or maintain a strong brand would want on the team and would quickly realize the value of having someone with true character and integrity can change the face of a whole industry

BobBerntson

Aug 25, 2014

I had a great experience leasing a new car. Usually this is a very stressful and painful process. But Justin made it easy with no pressure and was fair with us on the price.Getting the financing arranged with Weston was easy and fast also.I would definitely refer Toyota Bountiful to a friend.

Doc ivory

Aug 25, 2014

My wife and I drove about six hours to visit the dealership after reviewing the truck selection online. It proved to be well worth the drive as the team of Ian, Brandon, and Weston answered all our questions and put no pressure on us to purchase. Once our decision was made in the morning due to previous other appointments, they held our truck on a handshake till we could return in the late afternoon to finalize the transaction. The next day, Ian was there to make sure the truck got first service to add on the options we needed. A beautiful facility and a pleasant atmosphere made this purchase of a vehicle the best we've ever had. Thanks to all these gentleman for there professional attitudes, integrity, and help with our purchase and financial arrangements.

chrissyredhead

Aug 24, 2014

I had been to a few dealerships looking for a dependable car, I was told about Toyota Bountiful from a friend, so I went, Anthony Agualo, was the first to approach me, he was understanding of my needs and took care of everything, I didn't feel like I was with a "car sells-man" I love my car, my mechanic agrees. Thank You, I will be back when I'm ready for another car

KellyAndreaJ

Aug 24, 2014

During our experience when buying a new Tacoma, Keyston and his team made it very simple, to the point, and with no hassels. They were straighforward and did not pressure us into buying - Job Well Done!

Amezquita4

Aug 24, 2014

Every person that we talked to was very nice. Mark was very humble and he made sure my parents and I were well taken care of. Weston was very nice as well and he made sure to explain everything effectively and he answered every question we had.

Corrections

Aug 24, 2014

Roger and Sergio were awesome to work with. We told Roger what we wanted and at no point was he pushy or trying to sell us something we did not want. If you want a salesman that is easy to work with ask for Roger or Sergio for your new or used car needs. They rock!

daledango

Aug 23, 2014

I would recommend this dealership to anyone. The customer service was awesome and are salesman roger & Sergio sold us exactly what we were looking for and they will be getting our service again

sgarcia64

Aug 23, 2014

I had a very friendly, informative and helpful salesman. He was able to answer the questions I had and made the experience much easier than expected. I will be a repeat customer and will pass the word on to others I know who are interested in buying a vehicle. Thanks!

divinecleaning

Aug 23, 2014

Awesome service. Will come back again. I will recommend to all my friends and family. They sat down with me a went over everything I needed to know as a first time buyer

linda.c.neumeyer

Aug 18, 2014

The staff was friendly and knowledgeable and went out of their way to help us. They even stayed until midnight to accommodate us. We are repeat customers and have not been disappointed.

Tidwellt

Aug 16, 2014

Michael Turner treated me well throughout the entire process. He was quick to meet me when I arrived, paitent with my questions, and was very responsive to my calls and keeping me updated n the status of my vehicle repair. He did a fantastic job!

malisa.neily

Aug 15, 2014

Vaughn Thomas is amazing at what he does. He helped me find the perfect car and wouldn't stop till i found one. He never gave up and worked hard to make sure i would walk away with a smile on my face. He didn't beat around the bush. He was up front and not pushy. Most of the time i don't even like talking to car sales men. But he was great to work with. We spent hours at the dealership and seemed like I wasn't going to find a car because of the situation i was in, but I found a car because he didn't give up. Thanks to him I walked away with a Huge smile on my face and I couldn't be more grateful with my car and the experience I had at Toyota Bountiful. Vaughn is a great salesman and I will send all my friends and family to him. Thank You Again.

Edward Roberts

Aug 13, 2014

I have since my review been in touch with Troy, Kirk, and Josh. This matter has been settled and the dealership has went to great lengths to make me a happy customer. I am very impressed by how fast everything was taken care of and how much they value their customers. I will most certainly return to this dealership to when ready to get a new car. I had to write a whole new review because I can't figure out how to update my previous one.

jacquealexander

Aug 12, 2014

We had one of the best experiences at Toyota Bountiful working with Brandon Marshall. I was very reluctant to go in because of some credit problems I have had over the last several years. After sitting out in the parking lot for 20 minutes trying to convince my boyfriend I was too embarrassed for anyone to pull my credit he finally talked me into it. We walked into the dealership and were welcomed by Brandon, he completely took me under his wing and at no point in time did I feel embarrassed about my credit, he made us feel completely comfortable. After working with his financial guy he came back and let us know I had been approved for the 2014 Toyota Tundra we had our eye on, I thought for sure they would have hit me with a high interest rate but I was pleasantly surprised! I never thought I would say this but for the first time actually enjoyed myself and had FUN buying this Truck. The whole Crew at Toyota Bountiful were AMAZING!!!

64champ

Aug 12, 2014

We had a very good experience. The paperwork was handled in a timely and efficient manner. The Vaughn Thomas did an excellent job. Scott Roper was very professional and did a wonderful job with thte finance.

utahfanzz

Aug 9, 2014

These guys advertise 2 for 1 deals but just wait until you come in and see the fine print. They want $8000 to make it work. Then they will make you feel bad for not falling for it.

MOliviaMcCDreher

Aug 5, 2014

First I was discriminated for my disability. I am still waiting for credits promised in March. This company is not trustworthy and neither is JasonLong.

kevbot41

Aug 5, 2014

Justin Glover made my experience and Toyota Bountiful one where I will gladly past three other Toyota Dealerships and drive from American Fork to Bountiful. He listened to my needs, called me back when he said he would and made buying my truck simple and easy. He made sure I was happy and I will use him in the future when I'm ready to buy my next Toyota.

jeffconnell

Aug 4, 2014

We purchased a used car from Toyota of Bountiful and the entire process was fantastic. Craig was great about answering our questions, giving us his time to discuss without the high-pressure tactics in some other places, and the facility was accommodating to our 6 year-old while we shopped. They were upfront with a CarFax and were honest with us about the vehicle and what they knew of it's history. Craig's style fit us perfectly, Scott was great about getting our deal done in a timely fashion, and I would not hesitate to recommend them to anyone I know. I hope to do business again with them in the future. Total breath of fresh air.

admcnevin

Aug 3, 2014

Great experience with Toyota Bountiful. Jerrid, Vaughn and Eli answered numerous questions and made the whole experience comfortable. I spent the most time with Jerrid and he really is the best! Easy to deal with and I never felt any pressure to buy. Thanks to all who helped me! I love my Tacoma.

Lisallc

Aug 1, 2014

We were impressed with the quality of service we received. Everyone was helpful, friendly and patient. I will be back for our next vehicle purchase!

toqpachpuqlod

Aug 1, 2014

When I first visited I was with other people and ended up seeing a car that I wanted to test drive. I was able to test drive the car and didn't get pressed into feeling I had to go through everything at that time. I was able to go home and think it through and when I went back that next Wednesday I was treated great and all the information was given on pricing and we were able to get down to a great price. The information for warranties and gap insurance was helpful and I was given the information to help me make a good decision on what coverage was best for my purchase. I was very impressed by the service that was given by Ian and Weston and everyone that we worked with to make my visit a great one.

CL

Jul 31, 2014

I knew their service department was awful, but this just confirms to me that the entire establishment is no good with customer service. I looked at buying a used natural gas vehicle that they had in stock, and (of course) they offered me next to nothing for my vehicle. I politely told them that it wouldn't work for me. The next day, I received a call from the "sales manager", asking me why the deal didn't work. Apparently, their only tactics in salesmanship are attempted flattery, and cutting you off in every sentence, so as to keep you from getting your point across. Absolutely atrocious! I intend to call the supervisor, and inform them of the terrible way that their "sales manager" treats potential customers.

jim.a

Jul 31, 2014

While I live in an adjacent city with a Toyota dealer, I preferred to purchase my new Highlander Limited from Toyota Bountiful. I found their attitude and price to be a present positive surprise from past dealerships. I liked working with Jeff Christison and another sales staff Lucky Lye.

hank.glass

Jul 31, 2014

The salesman, Jeff Christison , was very knowledgeable, very polite, and answered all my questions and concerns. This is the second car I purchased from him and would do so again.The rest of the staff I dealt with was very professional and helpful. Thank You! Hank Glass

kierra.tucker

Jul 29, 2014

We walked into the dealership because we saw our dream truck on KSL while we were in the area. Sergio "Cheeky" immediately jumped up to help! He was so great, listened to our needs and didn't try to change our minds. He understood that we knew what we wanted. He was funny, charming, and made the experience a memorable one. When it came time to finance, Scott was brilliant. Working in the financial industry myself, it was apparent that Scott knew exactly what he was talking about. He explained everything concisely, while maintaining a friendly attitude. We loved the experience he provided, hopefully if we ever buy a car again we can work with him!!!Thanks for a great experience. Only reason the "overall experience" score is low, is because the car buying process took WAY too long. There were only 8 sales that day, and we were stuck there from 2-8 PM. Walking in, selecting our car right off the bat, should have cut down on the time it took... But we have no other complaints.

May Javier

Jul 28, 2014

I cannot say enough great things about this gentleman...simply outstanding. He has always taken the time attentively to answer all our questions, get back with us with results, advise us on the best courses of action regarding our inquiries and request for support. Keyston has been helping us for over a month now with all of our questions, and he follows through. He is a clear example of taking care of us customers as a new member of the Toyota Bountiful family...a true asset to the strong brand of Toyota, and to us customers. We have owned several foreign and domestic vehicles, and this dealer to customer centered relationship is truly remarkable. If all representatives are like Keyston, I will continue to buy Toyota vehicles for my family, and encourage my kids as well. The positive experience we experience with our first Toyota purchase is like Disneyland...we'll make it a family brand. Just to name a few hats off efforts of Mr. Keyston:1. Help us pick the best vehicle for our family (with a thorough knowledge of the vehicle i.e. Honda Odyssey timing belt maintenance cost at 90,000 vs. Sienna worry free timing chain.)2. Warranty we can expect and count on on our extended 8 year and factory standard 3 year.3. He even knew about the tire specification that the Siennas comes with4. Explaining to us the vin number on the vehicle from which plant they came from, i.e. US or Japan5. Explaining to us the long reliability history of the Toyota vehicles; as a matter of fact, showing us the low volume of vehicle in the maintenance bay's as the Toyota vehicles have a very low maintenance issue problem.6. More importantly, we all know that there are certainly some things a single representative cannot control such as backlog of parts from the manufacturer, or our extremely unfortunate experience with Mr. Weston Bird, but he took it upon himself to apologize in his behalf...and made sure he stayed with our issue everyday until it was resolved.I commend Mr. Keyston Gibson and the Toyota Bountiful in their efforts to train their staff higher than most dealerships out there. If I were the owner of this dealership, I would be wise to identify such a high caliber staff that undeniably carries the owners vision forward in carrying the Toyota name forward. A truly outstanding employee deserving of a superior dealership. Jeremy Javier

Jpez72

Jul 27, 2014

These two guys were very friendly, helpful and patient with me while purchasing my used car. I have a hard time making decisions at the grocery store, let alone purchasing a vehicle. Once I made my pick, the rest was smooth sailing. I left feeling confident in my decision to visit Bountiful Toyota. Thank you guys

Matt Gates

Jul 25, 2014

I used the True Car site.Lucky from Toyota of Bountiful called me.I was able to visit with him find a car and get a great price.It was very pleasant to with with him.Thank you so much.

bergy7

Jul 25, 2014

We found a used car online that was at Toyota of Bountiful. We contacted them through the web. Rob was quick to respond and we set up a visit the following day. We ultimately didn't like the car we found online. Rob listened to our needs and quickly provided some good options from their inventory. We found the perfect car. The pricing process was hassle free and we were on our way pretty quickly (for buying a car). Nicely done!

daknorseman

Jul 24, 2014

Ian was knowledgeable and it a very pleasant experience. All the staff were friendly. I driven past the dealership numinous times but never thought to stop until my truck was totaled in an accident. I looked at several new trucks but decided on a Toyota.

kamiejean

Jul 21, 2014

Don't get trapped by this dealership. They have the worst service when something goes wrong. I bought a car and the very next month the car broke down. The warranty did not cover the repair. We have had the car six months and the car just stopped. We tried to trade the car but conveniently there was nothing that they would trade. They told me my car was not worth very much and that I should get it fixed and then they might be able to trade it. So a week and a half later I have talked to seven different people who made promises of getting rentals and calling me back. I never received a call back or a rental. I was sold a bad product, any other business would take it back and give a refund. Because it is a car I am SOL. Not there problem

linda.muhmuh

Jul 21, 2014

We purchased a 2014 Toyota Camry Hybrid on Friday, 07/18/14 - and started the long process of looking, talking, test-driving, pricing, bargaining, and finally purchasing at 7:30 or so. The dealership "closes" at 9:00, but our sales person JR, the new car sales manager and the finance person stayed and took care of us "for as long as it took" which ended up being a few minutes shy of midnight. That's dedication! JR was very accommodating and worked with the others at Toyota of Bountiful to ensure that our pricing and the car we chose was amenable to our pocketbook. Weston (Finance) went through the myriad of paperwork necessary with a new car sale with professionalism and clear language, especially given the time of day (or night)! Weston also worked with us so that we obtained the additional vehicle coverage at a price point that was affordable for our budget and will give us the peace of mind moving forward. Purchasing a new car is stressful at best, and the individuals we worked with ensured that the process was professional, clear, helpful and almost pleasant. I'm a "lifer" at Toyota of Bountiful!

alhiggs

Jul 20, 2014

I've been looking for a new Hybrid vehicle on line. I found the Avalon Hybrid Limited at this dealer ship. It turned out to be the best price I could find in the country & was quite close to me. I dealt on line with Vaughn Tomas & dropped in to check on the deal. I was quite impressed with the sales team. I worked with Rob Messer to complete the deal & he handled everything very professionally. I could see he has been in the business for a long time & takes his business seriously . He didn't miss a thing during the business deal plus we were in & out quickly which made the deal even better. He also worked out the deal on my trade in so my daughter could buy it. So my hat is off to Rob as he made everything come together the way it should have without a hitch. I would recommend this team to anyone looking for a good deal.

Arthur

Jul 18, 2014

These guys are great! My sales representative was Sergio! He was exceptional! This was a wonderful buying experience for my wife and I. Scott handled the finances for us and he was terrific and knowledgeable. I will definitely buy my next vehicle here again. Thanks Guys!

bayk

Jul 18, 2014

Everything went as expected.. Vaughn Thomas was professional and courteous in all aspects of this sales presentation. The RAV4 is the type of vehicle that I was looking for. The dealership was modern and up to date. All employees at the dealership were very courteous and willing to help.

mltinSLC

Jul 15, 2014

Was quoted a price of how much off on a 2014.5 Camry. My savings ended up fair and my sales person, Jeff Christison was very easy and pleasant to work with. Everything seemed to go very well. Not as bad as most car buying experiences are all made out to be. Thanks to everyone at Toyota Bountiful.

dustt

Jul 12, 2014

My wife and I worked with Vaughn Thomas and Jeff Christensen. I typically don't like hitting dealerships, but they made it easy and there was no pressure. We test drove a few new vehicles on the lot and when we knew they weren't right for us, Vaughn and Jeff were okay with that and continued to work with us to find the right vehicle. Although we didn't end up with a new vehicle, they helped us find the one that is perfect for us on their used lot. Thanks Vaughn and Jeff! And thanks Toyota Bountiful for a better experience than we could have hoped for.

traci Oldroyd

Jul 11, 2014

This was the first time I have purchased a car in 15 years. I was really leery of car dealers and car finance officers. Unfortunately I was probably hard to work with because of all my questions and needing explicit information on the financing. Both Rob Messer and Weston Bird were amazing. I would definitely work with them again.

jkkturf

Jul 10, 2014

In my opinion, Toyota bountiful is full of a bunch of crooks. They cannot even honor their prices on their vehicles. Don't even waste your time looking at Toyota Bountiful. Don't expect to get a deal there!

matt.prince

Jul 9, 2014

I went in after I received a flyer about a great lease deal on a 2014 corolla. The price wasn't exactly as advertises...surprise surprise with a dealer right? But that wasn't the frustrating part since I expected that. But I brought my car in to trade it in as part of the deal and they asked for the keys so they could inspect while we talked about price and what not. But when they couldn't meet the price I wanted I asked them FOUR different times to just give me my keys so I could leave and it wasn't until I got very upset with Internet Sales Manager that they finally gave them to me. I felt trapped for 30-45 minutes as they belittled me, and treated me as if I didn't understand the process when I clearly did. If it wasn't for the great trade in price that they gave me for my car I would never have gone back. Oh and lets not forget to mention that my old car I traded in on their website is full of misinformation but that is not my problem now. Also when I came in to pick the car up they had all my information and everything ready to go but it still took almost 4 hours for them process all the paperwork. I am a full time employee and full time student I didn't have that time for all of that. Plus they told me it would 166 a month but in the end it was 168 a month which isn't a big deal but it was still incorrect information all the way up until the very end. I am still waiting to find out what other misinformation they gave me just so they could get the sale done.

mmirvine

Jul 7, 2014

We dealt with Jeff Christeson and Scott Argyle. They were not pushy, and gave us all the information we needed. Jeff let us take our time making our decision. He let us know when the sale was supposedly ending so we were able to get in on it. I checked the Internet again, and noticed the 4Runner we were looking at had just dropped in price. We were able to get in on the good price on a beautiful car.

akelson2

Jul 4, 2014

From start to finish I was extremely happy with the customer service. Gerry Turbides was a great salesman to deal with! Extremely friendly and worked at getting cost down for a new vehicle, and trade-in value up for my trade. He was also extremely informative about everything.Weston Bird helped the finance portion and was great about that as well, made sure to go over everything and had all the paperwork prepared and basically just ready to sign.Very happy with this dealership and experience.

1bonnieb

Jul 4, 2014

Craig was very helpful, and happy to see to our needs. Well Done. Thank you for creating and providing a very pleasant experience. Weston...Thank you. - Great Team!

GaryMecham

Jul 3, 2014

It is hard to rate or submit the survey because I felt that the sales person did an excellent job. When it came to financing, I totally got screwed and feel like the finance person, and others, were laughing so hard as I drove off the lot.As stated on your website I was under the impression that I had a 3 yr factory warranty and two years of complete maintenance, Direct quote""Peace of mind with every new Toyota. Toyota is devoted to safety and dependability, and proper vehicle maintenance is important to both. That's why we include a no cost maintenance plan1and roadside assistance with the purchase or lease of every new Toyota. For two years or 25,000 miles, whichever comes first, you and your new Toyota will be covered."Come to find out that included in my loan is a service agreement for this that cost me $2,500 for the same as the factory warrant that is only good for the first four years, three of which should be free. I also check and saw that these agreements are supposed to be for years after the expiration of the three year warranty, Also checked and found out that these typically only cost between $650 and $1300. I got charged twice this amount for the time that is already covered.There was also an agreement that for the maintenance. I full understood that this was to be provided for two years with the purchase price. Instead I have a $600 charge for four years. This indicates that I would be paying $600 for 4 to 6 oil changes. Paid an additional $800 for GAP insurance that I repeatedly stated that I did not want.I was told that all the agreements had to be digitally signed and that is why I could not see the actual paperwork before I signed the agreements. Come to find out that almost all the signatures location include a specific clause that says I have seen the paperwork and agreement. Stupid stupid me for trusting the finiance guy for one second.The actual interest rate was also never told to me even though I repeatedly asked what it was. The guys were very smooth and convincing. I was just told that it is very low and I will be happy. turns out I could have received a lower interest rate from at least three local Credit unions.I know most all this was my fault because I did not make them provide me the actual details and that I just trusted the person I was dealing with. Just proves that no matter what the impression is from your personnel, that nothing can be trusted. I really feel sorry for Mike regarding this review. Mike was excellent and I appreciated the things he did in helping me find a car at the right price to meet my needs.

dthompson54

Jul 3, 2014

Rob was fantastic to deal with and made the whole process painless and easy. He was very kind to my family and even made sure our kids were taken care of while we were at the dealership! Thanks Rob for this wonderful experience and for making my family feel special!! Derek Thompson

Annina Lewis

Jun 30, 2014

I was very pleased with the service and friendliness of Mike Arcarias & Weston Bird. They were continually helpful and upbeat throughout the whole process. Mike and Weston made sure we walked out of the dealership with the vehicle we wanted at the price we wanted to pay. I would absolutely go back to Toyota Bountiful to purchase a vehicle in the future. THANK YOU Mike and Weston!

tthorne19

Jun 29, 2014

Michael Arcarisas was exceptionally friendly and helpfully. He give me an extremely fair value on my trade and a great price on my Toyota Camry

unset abit

Jun 28, 2014

6/27/2014 call told they have several of the vehicles I was looking for go in, in the evening. They did not have what I was looking for that they said they had. Talk to sales and bring one that I was not interested in leave wife so I can take the kids to the Car because I hear a few choice words come from workers. He then refuses to show wife anything because I left. Quality customer service right there I will take my money somewhere else.

jkentlarkin

Jun 28, 2014

I contacted our car insurance, USAA in San Antonio, TX, for assistance with new car pricing. They sent to me four options and four different dealers. Since my wife and I live in Utah County, 60 miles to the south of Bountiful Toyota, I was going to contact one of the USAA recommendations that is closer to us. However, before I could follow up with any of the recommendations from USAA, I received a telephone call from Mike Arcaris; and since he was the first to contact me, I chose to follow up with him at Bountiful Toyota, although 60 miles from our home. By the way, when I returned home I had voice mails from the other dealers, but not nearly as positive nor as cordial as Mike's initial contact was with me. Mike was absolutely the top of the line in sales people who has ever helped me -- quickly, professional, knowledgeable (he knows his stuff), extremely thorough, and I knew that he was excited to help me find the car we were looking for -- a Toyota Avalon Limited. He bent over backwards to find the right car. Since Bountiful Toyota did not have the right color (CREME BRULEE MICA, with ALMOND interior) on their lot, he found one in Idaho and had it on the lot that very afternoon. I received a call then letting us know the car was in. We scheduled a pickup time the next day; and when we arrived, the car was ready. Having had such a good experience with Bountiful Toyota, I will recommend Bountiful Toyota to other people, especially Mike Arcaris. Please send us more sales people like him who know their stuff and so willing to help us as the customer. Not only was he thorough and knew his stuff, I could tell he was excited to sell us another Avalon. We have been driving a 2004 Avalon XLS for 10 years; and now with over 160,000 miles we felt we needed an upgrade. However, we are still keeping our 2004 as a second car because the Avalon is so reliable. Not only is the car reliable, but I can trust Mike as reliable, well-liked person. REMEMBER: Send us more sales people like him -- he is top flight and in the Air Force we would say, "Top Gun."!! Scott Roper was also helpful in a similar manner. Thank you Scott for taking the time to visit with us. J Kent Larkin

flarkins

Jun 27, 2014

The experience was great because of the people involved Jeff and Jared were both helpful and fast in providing me with what I needed to make a decision.I ordered a car like I wanted. Jeff kept me informed regularly as to the progress of the process. It did take longer than I was told, but I was happy with the car when delivered.

ToyotaBuff

Jun 26, 2014

There are few Toyota folks such as myself who have been driving Toyotas over the past 40 years. My first was a 1971 Corolla and the one I just purchased was a 2014.5 Camry SE. This purchase makes Toyota #17 for me since 1974...My experience with Jerrid Cook was a good one. No hype and no pressure as is so often the case when buying a vehicle at a car dealership. I found Jerrid to be frank and truthful. I asked him pertinent questions and he gave me straight answers. I like a person who's upfront and tells it like it is. I'd buy from him again...

Ryanmccaig

Jun 26, 2014

I came in to look for a new Tacoma. Keyston was very helpful. He was knowledgable about the vehicle, friendly and enthusiastic. They found me exactly what I wanted and got the truck I wanted financed for me. Everyone was great. I would definitely recommend Toyota Bountiful over the others around.

rondabenn

Jun 26, 2014

We are extremely satisfied and happy with our purchase (Toyota Tundra Truck) at Bountiful Toyota. The process was quick and easy. The value is tremendous. This was our second purchase within the year. We will continue to return there for our vehicles. The staff and management are the best! Thank you, Bountiful Toyota for the great service and values that we have received.

Eddie

Jun 25, 2014

Dishonest sales rep at Toyota Bountiful. Today I got a call from Tony Gates who is a salesman from Toyota Bountiful (they have my number because I purchased my car there and I had some services/repairs done there regularly). The salesman asked me if I could help him. He told me a long story about a lady who wrecked her car and wanted to purchase a car like mine (which was a used Toyota Corolla) because her credit doesnt qualify for a brand new Corolla. The Salesman told me that they didnt have any used Corollas in stock and wanted to purchase mine. I told him that I needed my car to drive to work and he told me that he would sell me another car. I told him that I would meet him at the store because I wanted to help him out and maybe upgrade my vehicle. After I hung up the phone. I got on the Toyota Bountiful website to look at a vehicle that I may be interested in purchasing. To my SURPRISE I saw there were 8 (eight) Corollas for sale at the Bountiful store. At that point, I knew that the salesmans story wasnt true. They did not need to purchase my Corolla when they already have eight used Corollas in stock. The sales man just wanted to sell me a car. (I didnt mind that he was trying to sell me a car, but I did mind that he lied to me) So I called the salesman back and left a message on his phone and told him that he was dishonest and would not be going to meet with him. I have always enjoyed the customer service at Toyota Bountiful in the past but after today I am not going back and when opportunities arise I am going to tell as many people as I can about my experience. Just be mindful when dealing with Toyota Bountiful. Do not deal with TONY GATES.

TimD

Jun 25, 2014

My wife and I got two new Toyotas from Toyota Bountiful. The negotiating was what I would expect from a dealership, wasn't the greatest experience, but typical car salesman. Once we decided to purchase the vehicles from them it was a nightmare. It was about 9:00 PM when made the deal with the salesman. I was with my wife and 2 young children. We indicated it was getting late and we were promised that we would get the paperwork signed quickly. I guess to them 3 hours is quick, because it was after midnight by the time we were done signing paperwork. It was like, once I agreed to terms with them, we weren't important and we were forgotten. The fact that we were sitting there waiting for them to help us didn't stop them from watching the NBA finals and throw a football around. Just turned out to be one of the worst experiences we have ever had with buying a vehicle. Save your time and go somewhere else. We even got a call from the manager to ask about our experience and when I told him of these things, he didn't seem to care and just said, "Sometimes things like that happen"!!!!!!!! On top of it all it has been two weeks since we got our new cars and the cars that we traded in, still have not been paid off and now I am getting calls from the other company asking for payment. I have tried calling the finance company, got disconnected 3 time and finally got through, only to have to leave a voice mail.

EH1236545

Jun 25, 2014

Today I got a call from Tony Gates who is a salesman from Toyota Bountiful (they have my number because I purchased my car there and I had some services/repairs done there regularly). The salesman asked me if I could help him. He told me a long story about a lady who wrecked her car and wanted to purchase a car like mine (which was a used Toyota Corolla) because her credit doesnt qualify for a brand new Corolla. The Salesman told me that they didnt have any used Corollas in stock and wanted to purchase mine. I told him that I needed my car to drive to work and he told me that he would sell me another car. I told him that I would meet him at the store because I wanted to help him out and maybe upgrade my vehicle. After I hung up the phone. I got on the Toyota Bountiful website to look at a vehicle that I may be interested in purchasing. To my SURPRISE I saw there were 8 (eight) Corollas for sale at the Bountiful store. At that point, I knew that the salesmans story wasnt true. They did not need to purchase my Corolla when they already have eight used Corollas in stock. The sales man just wanted to sell me a car. (I didnt mind that he was trying to sell me a car, but I did mind that he lied to me) So I called the salesman back and left a message on his phone and told him that he was dishonest and would not be going to meet with him.I have always enjoyed the customer service at Toyota Bountiful in the past but after today I am not going back and when opportunities arise I am going to tell as many people as I can about my experience. Just be mindful when dealing with Toyota Bountiful. Do not deal with TONY GATES.

GIWON

Jun 25, 2014

He helped me a lot.He tried to help me in every situation. His working style made me very comfortable. Overall, I was satisfied in every aspect.

jared5

Jun 25, 2014

Jerrid Cook was fantastic to work with. We spoke on the phone when I called the dealership to inquire about a used vehicle I found on their website. He immediately texted me so that I would have his personal cell number and we texted back and forth throughout the weekend...even on Sunday. I set up a time to come in and test drive the vehicle and Jerrid took great care of me and my family. I would highly recommend Toyota Bountiful and especially Jerrid!

Dajorgensen

Jun 24, 2014

Very helpful and knowledgeable. The salesman shared many details of the car with me. He was also very quick in getting back with me. I would recommend the dealership to me friends

1Carnut

Jun 23, 2014

Initially, I was impressed in my phone conversation with Sales Rep., Vaughn Thomas, very kind, considerate & professional, whom I was referred to by my Neighbor that also worked with & purchased a Vehicle from Mr. Thomas. I explained I had been shopping other Toyota Dealerships, talked to other Sales Folks at these competitor Facilities. In my entire conversion with Vaughn, I was made to feel important, cared for with absolutely no feeling of being pressured in any way. My experience even improved when I met Vaughn Thomas at the Dealership to further discuss my needs & purchase in person. I found at no surprise, Mr. Thomas had a very professional appearance to compliment his outstanding customer care/service & Vehicle Sales knowledge. Vaughn Thomas was able to answer all of my questions & satisfy any minor concerns I had, to easily put my mind at ease & gain my trust at Toyota Bountiful and Himself. I was made to feel special. Mr. Thomas took every bit of time with me that I felt was something I needed/wanted. Impressive, from first phone conversation with Mr. Thomas to closing deal & now owning a great used vehicle. I was referred to Vaughn Thomas & Toyota Bountiful by my Neighbor & Honestly can now say I will do the same to refer anyone I know needing or shopping for a Vehicle. Referring them to Toyota Bountiful & Vaughn Thomas for a duplication to my personal, complete & satisfying great experience as I had working with & trusting Mr. Thomas & Toyota Bountiful. Vaughn Thomas has earned another loyal customer............Thank You for everything, It was Great...... J. Adams

jchristensen007

Jun 23, 2014

The internet sales department (specifically Vaughn Thomas) did an excellent job of working with us when we arrived. Not only was the vehicle pricing clear but so was the sales process. Toyota of Bountiful will be the first place we look if we're in the market again in the future.

Drdunk

Jun 23, 2014

They had the truck I wanted for the price I wanted, when we arrived they greeted us right away and started the process. The dealership was extremely busy that day, but they got us in and taken care of really fast, no hassles and no pressure. Was great to work with a dealership like that.

jkellogg09

Jun 23, 2014

I called about a used Mazda and Mike was very friendly and helpful throughout the whole sale. Afterwards we found out the wheel bearing was bad, Mike was very understanding about us being upset and did everything he could to help resolve our problem since the vehicle had no warranty . They replaced the wheel bearing for free which we were very happy about. Overall I'm very happy with the service I received from Toyota Bountiful and Mike, I highly recommend them.

Darlindagorley

Jun 21, 2014

I went to the dealership to look at used and bought new. The deal was worked out in a pleasant manner. No games. JR is open, funny and personable. He will be a very successful salesman because he enjoys people. I have received several calls to make sure the car and I are getting along! Thanks, I would highly recommend this dealership. LOVE the play area for kids!

jchecketts

Jun 21, 2014

I had a great experience on my first visit (which was rushed) so good in fact that I decided when I was REALLY ready to look that I would return to Toyota of Bountiful! Two weeks later I went back and requested the same gentleman that I originally had spoken with (Eli Bice). He was honest and treated me and my daughter very well. I left for family obligations & returned late that night to purchase my car! I am pleased with the car I chose AND I'm very happy with the customer service we received while we were there AS WELL AS follow up once we purchased the car. Made it feel like they really care and not just forget about you once the purchase is made! I would totally recommend Toyota of Bountiful to everyone!

jonesdpj

Jun 21, 2014

It's not often you can honestly say you enjoyed a new car purchase. After the initial internet inquiry by me, sales rep Mike Arcaris took over and made the process easy and, well, almost fun. My wife and II got the exact car we wanted at a fantastic price. Mike, and Scott, in finance, made sure everything was to our complete satisfaction. Will highly recommend Bountiful Toyota (and Mike) to friends and relatives.

Jessablyn

Jun 20, 2014

My first time ever buying a car was through Toyota Bountiful a year ago and their service was great. They helped meet my needs and got me into a car that I absolutely love which was the Rav4 2013. I've gone to them for all of my service needs and they do a great job every time and their waiting room is very inviting. I'm determined to use their gym one of these days. I trust these guys with my car and their customer service is friendly and they do great work. I agreed to upgrade to the Rav4 2014 because I loved my Rav4 2013 and they were helpful and considerate of what I needed. The process was easy and straightforward. I will continue to use Toyota Bountiful for all my future services and car purchases and I recommend it to anyone and everyone who is seeking a new car or just considering a change in vehicles. Toyota Bountiful is definitely the place to go! Tony and Weston are great guys and their service was above what I would hope for when buying from a dealership.

ttalbot2

Jun 19, 2014

I would highly recommend Mr. Scott Argyle to anyone interested in buying a new or used car. He was very upfront, honest and friendly. I have a very good skill for reading people, and I could tell he had my best interest in mind. If you need a new or used car go ask for Scott Argyle!

lizrsmart

Jun 19, 2014

I recently graduated college and was looking for a car to take me to and through graduate school. I searched local listings and even visited a few dealerships to "window shop" and find what was available on the market. I came across Toyota Bountiful, and found the car I recently Leased from them. I personally worked with JR Whittier, he was awesome. He was very informative and had answers to my questions, when he didn't know he told me so, and found someone that did have the answers. The whole process went smoothly and I am very pleased with the outcome I had, the customer service was great. I am sure I will highly consider doing business with Toyota Bountiful again if I am in the area next time I am looking for a new car.

fwin

Jun 17, 2014

I have purchased my last 3 vehicles from this dealership and I will not go anywhere else. EVER!!!.. I was in a very bad way needing a vehicle as my son and I were sharing my truck and living in different counties in Utah. It had become a nightmare. I walked into the dealership after 6pm on a Friday evening and was approved for financing within an hour. I was astonished. Vaughn Thomas and Westin Bird were very sympathetic to my situation and did everything in their power to help me. I am so grateful. I will recommend this dealership to everyone I can.Thank you so much !!!!Corinne Balentine

ldrake77

Jun 16, 2014

I have never purchased a new automobile before and I guess technically you could say I still have not because I am leasing. I am probably what you would call a problem customer but the sales team was very patient. This sale took two visits on consecutive Saturdays with the sale culminating on Sunday morning. I did not catch the name of the young man that cleaned my Camry but I wanted to give him a shout out as he did a great job as well. The sales team took the time to explain what was involved if I purchased vs. a lease. I never thought I would purchase a new car and especially lease a car. I think lease is better than it used to be and I felt comfortable enough to give it a try. I would, and already have, recommend this Toyota store for anybody's auto purchase or lease. No serious buyers remorse and at this point I don't think there will be. Thanks John Martinez and the rest of the Toyota Bountiful Team. Weston Bird was great tying up all the details and explaining the additional options at the end of the deal.

k_lee

Jun 16, 2014

I just bought a new vehicle from Bountiful Toyoa. Everyone was very friendly and did what they could to get me what I wanted. The dealership was comfortable and I didn't have to spend too much time there.

tinymay

Jun 13, 2014

Mr. Keyston Gibson and Mr. Weston displayed a high level of honesty, integrity, and genuine appreciation to the customers and any potential customers. We were greeted warmly upon our arrival at the Bountiful Toyota dealership. More importantly, Mr. Keyston Gibson was the perfect representative for Toyotas image of caring for our familys safety, by offering no hassle options, backed by historical trends of reliability data on their Toyota vehicles. I can honestly say two things about this sales representative, a true professional and the epitome of customer relations. Of course, I did not have the interaction with the rest of the team, but please do try and look for Mr. Keyston Gibsonplease give him 5 minutes of your time and youll see, that youd want to work with him on your vehicle purchase. Im sure weve all met our fair share of ghetto sales representative with their intimidation tactics such as Im assuming you have good credit, and for us who are at the 798 credit scoreits completely unnecessary; ultimately, it utterly smells like they really dont want to work with you and just wants your money by pressuring you to accept their dealperiod. I first went to Mark Miller Toyota, it was rather disappointing and let me tell you why. I used the same Edmunds trade in calculator that they use on their website link which showed me my trade in value ranges. I was amazed to sit down with this dealership and get a totally off number for my trade in, because they dont select all the features you have on your vehicle.Not fair on trade in even when you use their own website Edmunds feature.TC sales representative needs more training in considerations of others and customer relationsmore importantly, how to represent the Toyota image in a professional manner. Im glad we went to Toyota Bountiful and met with Mr. Keyston Gibson, referred by Mr. Weston, whom was phenomenal in trying to work with us in every bit of detail, ultimately making us feel good about our new 2014 Toyota Sienna XLE vehicle purchase. Furthermore, if youve served and have just recently come out from deployment, Mr. Weston is one that truly appreciates our service. Regardless if you end up purchasing or just looking, Mr. Weston will make you feel welcome, whichever your decision may be. Respectfully,Jess and May

shanelee2014

Jun 12, 2014

I have been looking for a very specific Toyota Tundra and have been loking for a few months now. I inquired with Vaughn Thomas of what I was looking for in my future truck. Vaughn found exactly what I was looking for in my truck The financing was hassle free and Weston Bird was very professional and we were in and out from test drive to financing in just over 2 hours. I would highly recommend Bountiful Toyota!

Bob from Bountiful

Jun 10, 2014

Buyer beware! They tried to lease me a Tundra at full MSRP even though they had a sales price listed on their internet site. How ethical is that? You advertise a sales price for the whole world to see and hope that they haven't seen it. All I can say is, if you decide to purchase/lease a vehicle from them, you better know your stuff or you will come out paying a lot more than you should. Clearly a dealer has to make money or they won't be in business long, but, come on, do you have to do this way! By the way, the sales guys were nice, but obviously they have absolutely no say on anything. They are the dealer in my community and I thought I would give them a shot. No way will I ever step foot in their dealership again. My Toyota purchases will be made at another dealer outside of my local community and I will drive many miles to have them serviced by a dealer I trust. That's pretty sad.

BobVilla1183

Jun 10, 2014

I went in to lease a 2014 Tundra. They advertised the "internet" price (doesn't say it is a sale or lease price) at a little more than $3,000 off MSRP. I knew this going in. So, when they brought me the deal for my approval, you can imagine my surprise when they offered to lease it to me with a cap. cost of MSRP. What happened to the $3,000+ discount? I can just imagine the conversation that went on in the sales pit, "Hey Fred, this guy looks like one of dem total idiots. Today's our luck day. I'll bets we can gets him to lease this truck for the full MSRP even though we done did advertise it for $3,000 less! Nobudy tells him theres a sales price! Round up the boys, we's all havin a steak dinner tonight!" When I confronted them on it, their response was, "well, we done gotsa try doesn't we!" In other words, "hey if we can screw you, and you fall for it, why shouldn't we?" Well, unfortunately for them, I kinda understand leasing and I had done my homework. I will be visiting another Toyota dealership that doesn't do this crap. In my opinion, if you advertise a sale price, honor it and notify everyone that that is the current sales price on the vehicle. I feel really bad for the uninformed and the elderly that visit this dealership. I would imagine these customers don't come out with a very good deal at all. But hey "they done gotsa try doesn't they!" P.S. the sales guys were nice, but obviously they have no negotating authority whatsoever and I feel bad for them.

Estradav514

Jun 10, 2014

Sorprendidos!! Fuimos para analizar las opciones de nuestro presupuesto y hacernos una idea para prepararnos sin embargo los muchachos fueron muy amables nos educaron y nos dieron opciones y sobre todo nos cuidaron para que tomaramos la mejor desicion, mi familia esta feliz y disfrutando de la toyota sienna, gracias a toyota bountiful.

SpencerLarsen

Jun 9, 2014

Although they seemed to have forgot we had set up an appointment our sales rep, Marcko, was very good to work with. He was very knowledgeable about the vehicle and helped us find exactly what we wanted. All the staff was great to work with and helped us get a great deal on the Tundra even though they had to stay late that night

tlp80

Jun 7, 2014

Our experience with them was bad, but they called the next morning wanting to make things right so we'll see how it turns out...

dutchessdog2

Jun 6, 2014

Best service ever. EVeryone was very friendly and personable and showed they cared. We we'll let people know of our positive experince we had. Eli was the best sales person that we have ever had buying a new car.

hamblin

Jun 5, 2014

We have heard wonderful stories about owning a Toyota. We live on a dirt road and needed a durable, dependable four wheel drive vehicle. We were recommended to try a four runner. We looked up the dealership online and contacted them. Jamie spoke with us on the phone through many different inquiries and was very helpful. He wanted to make our experience a good one and he did a wonderful job. The overall feel in the dealership was doing everything they could to make the experience pleasant, what we wanted in a vehicle and at a great price! We would recommend them to anyone looking for a great deal and a great vehicle. We love our four runner and we are still smiling! Thanks!

mackzilla

Jun 2, 2014

Jerrid Cook was friendly and took the time to show me the vehicles that I was interested in. Rob Messer took the time to to make sure the deal is what I wanted and the customer service rep Jason Long followed up after the sale and made sure I was satisfied.

RJT46

Jun 2, 2014

Our first introduction to Toyota Bountiful was two years ago when we had our 2007 Camry Hybrid (great car!!) serviced there. We were impressed with the professional service received. We decided to change vehicles this year and I researched several online at various dealers. After test driving a Honda Odyssey, Chrysler Town and Country, and Toyota Sienna we decided we preferred the Sienna. The Sienna equipped with features wanted was at Toyota Bountiful. Because of previous experience there we did not hesitate to contact them via the internet for an appointment. Mike Arcaris patiently spent several hours answering our questions and showing the car. He was very knowledgeable about the Sienna and answered every question I asked. Negotiating the final price for our trade and the out-the-door price for the Sienna was settled quickly without some of the tactics experienced at other car dealers in past car deals. Our experience at Toyota Bountiful was good and if looking for an automobile I recommend giving Mike Arcaris a call.

cinemanfilm

Jun 1, 2014

I recently purchased a used Honda at Toyota of Bountiful and really enjoyed the experience. I gave this dealership high ratings because the people there were willing to work with us and I feel like we were able to meet in the middle at the end and get to a great price. Markos was my sales person and did a fabulous job at listening to us and offering no-pressure salesmanship. A great experience overall!

punzeltoo

May 30, 2014

I emailed the Internet Sales Dept of Toyota Bountiful and was promptly contacted by Vaughn Thomas. After reviewing the comprehensive vehicle information he sent, I called and scheduled an appointment for a test drive. Vaughn was very friendly and professional and did not make me feel pressured. Vaughn and Jason Stoelk presented me with the honest financial information and discounts I required to make my purchase decision. Weston Bird handled the financial closing and was prompt and very thorough. Every employee I had contact with at this dealership was extremely friendly/helpful. My buying experience at this dealership was nothing but positive; I will definitely return for my next vehicle purchase.

Art20th

May 29, 2014

Staff was extremely helpful! Jamie help me with every thing I needed! Josh was pretty cool and took us to Weston he finish off our deal and made us happy. I will be returning here to buy my next Toyota.

jw11

May 29, 2014

First look, very appealing to the eye. they have snacks and soda for your enjoyment along with a quiet room and a work out room with showers while you wait. Lucky was very friendly and helpful and helped us find the car we were looking for. For being a new car we also felt like it was fairly priced and met our needs. Thanks again and I strongly recommend Toyota Bountiful.

gralviso

May 28, 2014

Working with Weston and Jeff was one of the best vehicle purchasing experiences I have ever made. They were both very helpful and put together a great deal for me. I will make my next purchase again with Toyota Bountiful. Unlike two other dealerships I went to before I made my purchase with Toyota Bountiful, the other dealerships were not so outgoing and friendly and did not make a genuine effort to put together a great for me as did Jeff and Weston. That alone has me a lifetime customer with them. Thanks again for all your help. I am really enjoying my new 2014 Toyota 4Runner.G.R. Alviso&J. Alviso

skelleher23

May 27, 2014

I felt like my needs were important to Jason and he was more than willing to do what it took to make me happy and comfortable with my decision. Friendly atmosphere.

anildgl

May 27, 2014

I went to test drive a new Toyota Rav 4, I am in market for leasing a newSUV so I wanted to get feel for the car before I made my decision. I first worked with Craig who was very friendly and respecting, but he was working with a different customer as well so he assigned us a differ sales guy. Now, this guy was very rude and out right insulting. I went to test drive a Rav 4 I know how much they cost, I know how much my ball park payment is going to be, I have leased similar vehicle in the past. But, this guy kept asking if I would be able to make the payment. He didn't want to waste my or his time if I couldn't make the payment. He literally asked me over 4 times if I could afford the car. He said it's waste of time thatpeople test drive the car and when they find the price is $750 a month they are not interested anymore.Seriously, $750 on lease for Toyota Rav 4 Le model, please give me a break. I never had to go through this much talking and convincing just to test drive a car. For some reason it looked like he was not at all interested in selling his car, he even recommended his friends from dealer across the street (both dealers are owned by same company). We go for a test drive, and we come back I ask him for rough numbers so i can compare with other cars I was considering. But he flatly rejects my request and tells me it will be $400-$450 to lease it, I have leased similar priced Camry and that price he gave is such a BS. I will never go back to this dealership. I live 2 minutes away from this dealership but I will take my business to different dealership. I have bought 3 cars in last 1 year, I have never seen dealership trying so bad to lose a customer.

AshleyL63

May 22, 2014

This was the best car buying experience I've had, by far. I get extremely stressed when making such a big purchase/decision and easily get overwhelmed. Eli was very attentive, listened to my needs and concerns and put me at ease. He took the time to explain things in detail and answer all my questions, to which I'm very grateful. He was extremely patient and made buying a car a lot less stressful. My expectations were definitely exceeded. I'm extremely happy with my purchase and LOVE my new car!

FrankCorbett

May 22, 2014

I am so pleased with the sales and finance staff. Vaughn Thomas was my initial contact. He & I communicated via text message, several questions, including pricing, I received the best price from him, before I arrived at the dealership; considerably lower than the price quoted at the other dealer I was working with. I was well taken care of by Mike Arcaris when I arrived at Bountiful Toyota. Additionally, Bountiful Toyota had the car I was looking for on the lot. Weston Bird was great to explain additional options such as leasing, financing, extended warranty & gap insurance. I highly recommend this dealership. Frank Corbett

bchild1

May 21, 2014

Typically when I v'e gone to dealerships I feel like I'm fresh meat tossed into vultures, But not here. Our sales professional was courteous and friendly, he made both my wife and I extremely comfortable. I will send anyone looking for a car to him because of his exceptional service. Thanks Vaughn!

Tannerhouston

May 18, 2014

Great friendly service, everyone there was willing to work with our budget, the service department is very good as well, very clean , fast, and well mannered.

Tgerry

May 15, 2014

Vaughn helped me get an awesome truck even though I'm going through a divorce and finacial issues. Vaughn was professional, down to earth and easy to work with. :)

dtoronto

May 14, 2014

JR was great to work with. He helped us find the right vehicle and then took us to look at comparables across the street. Through the entire sales process he felt very natural and did not make the process an uncomfortable sales process. I would absolutely recommend JR to my closest friends and family.

lauriekae

May 13, 2014

Wonderful experience! Thank you so much for the friendly and informative service that we received! We are very pleased with our new RAV and how helpful Gerry was! He went above and beyond! AWESOME! We will be back! =) Thank you Thank you Thank you!!!!

JohnEGrant

May 12, 2014

The sales people were wonderful (Craig and Ian). I can not say the same for the finance guy. He told me he would call me later that day with what loan arrangements he made. Being almost a week later, I still have not heard from him. I had to call to get the name of the lien holder so I could get the insurance updated. I was told by whoever I talked to that he would have the person who helped us to give me a call. This is always the worst part of buying from a dealer and I think that there is great room for improvement there. I know you have made the deal so maybe it doesn't matter that we get crapping service after the fact. I will see if the other things that we was told about the dealership hold up. Time will tell.

14Tundra

May 8, 2014

The Toyota Bountiful team was helpful in our latest new car purchase. Eli Bice assisted my wife and I in getting exactly what we wanted. He was not pushy or aggressive, he let us do things our way.

AandK4ever

May 7, 2014

The sales associate Jake Robertson and Rob Messer were there to greet us we walked in the door. They were friendly and did everything that they could to get us into a car. We gave them the requirements that we needed in the vehicle and the price range. They came through with everything that what we wanted and needed. The entire dealership put their customers first. Everyone was very friendly. We will be back to get our next vehicle from Bountiful Toyota we recommend them to everyone. Thanks for your GREAT customer service.

sclawc

May 5, 2014

Because of Toyota Bountiful I am now over 6 thousand dollars upside down in my car. I understand all dealers are in business, but Toyota Bountiful doesn't care about helping people with their needs. I have reached out to them and they refuse to assist me with my concerns. They are dishonest. I came in off a promotion they were having on buying a new car and after I bought the car they refused to honor the promotion. After all this time I am still sick to my stomach about my purchase with them. I will never recommend them to anyone. They seem legit on the outside but in the end they rotten on the inside. Business is not all about the big money...its about the relationships you create with your customers and helping them with their needs. That in turn creates loyalty and referrals which is a much smarter business move.

PBrownie

May 5, 2014

My husband and I are not quick to make big purchases. We are careful to take our time with researching our options. We decided to checkout the inventory at Toyota Bountiful, and were particularly interested in test driving a 2011 Venza with low miles. From the get-go, we were CLEAR that we were not ready to purchase that day, and just wanted to take this vehicle out for a spin to compare it to others we had previously driven. The sales rep we worked with (Craig Vierig) was eager to help us when Scott Argyle was attending other clients, but was extremely aggressive with his sales tactics, and become very belligerent with us after we had finished the test drive and didn't buy. Shame on us for not walking away when he ripped through us for about 10 minutes - in front of our young child! Not sure if other customers have experienced poor service with Craig Vierig but he is NOT A PEOPLE PERSON. During our time at the dealership, he continuously griped about his own management and other employees, and in fact reprimanded a younger employee in front of us while we were there.So our overall experience was bloody awful. We left feeling bad and will never return to Toyota Bountiful solely because of this man, Craig Vierig, which is too bad because we have been in before and other sales reps have been much more courteous and respectful.

elizeus

May 4, 2014

I purchase my new toyota tacoma from Toyota Bountiful, and I love it, the sales person "JR" was very friendly and helpful. They have a nice waiting area, with play area for kids, tv, nice and comfortable seating and snacks. Thank you guys, I LOVE MY NEW TRUCK :)

pulsar110

May 2, 2014

We went to look at a 4Runner these folks had listed online. On our arrival we were told that it was sold the night before. They were nice and asked if we would like to look at a couple others they had. The first was more than we wanted to spend and so we passed on it after crunching numbers. The second wasn't exactly what we wanted but we crunched numbers and came to an agreement. We were told by the salesman to get some insurance going while he went and got the paperwork started for the financing. While on the phone with the insurance company the salesman returned and informed us that the payments would be $5 per month higher because we would have to pay for the new windshield that needed to be installed due to a large crack on the passenger side. This was a deal breaker as it was done by the Used Car Sales Manager in a sneaky manner. Why should we have to pay for something we didn't break in the first place? We viewed this as a very crooked move in the deal as we had already agreed to the numbers and deal, he changed it after the fact. The management asked us to give them a chance to fix this problem and we talked to the salesman again. They were told what it would take to fix the problem which should not have been too painful for them and not too much. It has now been 3 weeks and not a word. I don't believe that I would be returning to this business again and will be sharing my experience anytime I can.

djmowmow

May 1, 2014

We learned abut Toyota Bountiful from an ad heard on KSL radio for a two-for-one opportunity and after checking out their web site i received a follow-up call from Keyston Gibson. We decided to travel from South Jordan to the dealership in Bountiful to learn more details about the ad. On the way I lost a contact lens in my car and was unable to find it.We met with Keyston and he explained how the deal worked and asked what we were interested in. He made every effort to put a deal together that would meet our needs and budget. We came to the dealership late in the evening and because we were unsure about whether or not we wanted to make a purchase we were there long past closing time. I was impressed that the entire team was willing to stay after closing to see that our needs were met. Keyston and Rob Messer put together several offers for our consideration. To make a long story short, we were there until after 2:00 AM before we finished the deal. The team was out detailing our car after midnight as we finalized the deal with Weston Bird. These guys definitely went the extra mile to help us. They never gave any indication they were in a hurry to get home although I'm sure they were. This was extraordinary, extra-mile service. Weston was very patient with us and worked hard to work up different scenarios as we tried to make the deal fit our budget. And to top it all off, Keyston took the time to look in our trade in and found my contact lens the next day and Weston continued to help us with lease arrangements even two days later when we requested changes.. This was my first experience buying a car from a dealer and I have to say I was very impressed and satisfied with everyone. We really felt everyone was genuinely interested to meet our needs and make sure we were satisfied in every way.and they did. I will not hesitate to come back to this dealership in the future. These guys are AWESOME to work with!! And we love our new Camry and Siena!

Mike

May 1, 2014

We came in not wanting to pay more than our budgeted amount, and they gave us a fantastic car within our limit. Thanks John Martinez! John was really great on the test drive key us go wherever we needed.

Grex

Apr 30, 2014

By far the best dealership I have worked with when buying new cars/trucks and trading in older vehicles. From the time you enter the dealership to driving away with your new vehicle, these guys are tops. No hassle or feeling of getting taken here. Kahn Ha and Auggie make you feel like friends and treat you as if they wanted to give you the best deal available. From the professional way the dealership is laid out to the process of going thru finance with Scott Roper was truly exceptional. I have owned 8 different Toyota vehicles in the last 30 years and still have one with over 280K miles on it. I highly recommend Toyota of Bountiful and ensure you ask for Kahn Ha and Auggie to make it a rewarding experience.

IHH2CUWSPW

Apr 30, 2014

Thank-you John for saving the day for me and the teens that I was in charge of taking an a field trip. Earlier as I was taking kids to school one of the teens had pulled out the seat-belt so far that it wouldn't retract. This was nothing new, but on this particular day I could not get it to work with me. In a panic and with only an hour before the field trip, I drove over to Bountiful Toyota's Service Department hoping against hope that someone could help me in the small window of time available.John was wonderful! He was courteous, kind, and fixed the problem in less than five minutes. He totally saved my day. I was able to finally relax and get to the school on time.Thanks again!

Mark Greatorex

Apr 30, 2014

Truly Outstanding Dealership By far the best dealership I have worked with when buying new cars/trucks and trading in older vehicles. From the time you enter the dealership to driving away with your new vehicle, these guys are tops. No hassle or feeling of getting taken here. Kahn Ha and Auggie make you feel like friends and treat you as if they wanted to give you the best deal available. From the professional way the dealership is laid out to the process of going thru finance with Scott Roper was truly exceptional. I have owned 8 different Toyota vehicles in the last 30 years and still have one with over 280K miles on it. I highly recommend Toyota of Bountiful and ensure you ask for Kahn Ha and Auggie to make it a rewarding experience.

Shawna

Apr 30, 2014

Great overall. Zero sleaze like you'd get at some car dealerships. Markos was our salesman and was excellent. Very friendly and thoughtful. We bought a used Civic, and while obviously with taxes and fees you pay more at a dealership than from a private party, Markos and the manager still ended up selling us a car for $668 below the median "Fair Purchase Price" for a dealership on Kelly Blue Book. Now obviously you can't expect a price like that all the time, but we were very happy to find a nice car and to pay a bit above the private party sale value for a car that had been checked out at the dealership. Would absolutely recommend and would especially recommend Markos.

dude8001

Apr 29, 2014

Mike is a good caring salesman! I often am worried about visiting a dealership and being pushed or pressured into a sale I do not want to be a part of. I was extremely pleased with Mike. He listened to what I wanted and we found the right fit. He kept the process interesting! Even though it was a busy Saturday, there was no boring moments with Mike!

emanning0110

Apr 29, 2014

After some initial confusion Weston finally got some thing going and supposed to pick up car today , update sure to follow . I can't say enough times how helpful and concerned Augi and Weston have been over the week with getting things in order , I recommend Toyota Bountiful to friends and family whenever asked , and again the bright spot for me is surely the finance Manager Weston .

adam123w

Apr 28, 2014

This was easily the best car buying experience I've had, and Keyston is the best car salesman I've worked with. As far as I'm concerned, he has been the most approachable, friendly, and informative salesman I've worked with. He went above and beyond to afford us a stellar car buying experience. Weston Bird also was very informative, and listed all of the options we could get with our car in a simple, and concise manner. He moved us through the process quickly and painlessly.I'll be recommending this dealership and salesman to my friends and family.

PLRTwin594

Apr 28, 2014

Just bought a new 2014 Toyota Prius At Toyota Bountiful. I went from the worst car buying experience I've had (at another dealership) to the best car buying experience I've ever had at Toyota Bountiful. I worked with Keyston (as my salesperson) and Weston (as my finance manager). It was a pleasant and low stress experience from beginning to end - and a great deal on a great car. It was a straightforward and honest transaction. Our deal was exactly what they said it would be with no hassle, arm twisting, or hidden fees. They know how to take care of their customers and have certainly earned my future business. I even asked for business cards to share with my friends and family. Sincerely,Brenda DurantVernal, UT.

ellenlunt

Apr 28, 2014

Lyle was friendly and helped us find the car we wanted and needed. Weston was also friendly and made the transaction easy and painless and we love our Honda Civic!!

rogerwatson123

Apr 26, 2014

We came to Bountiful Toyota because we loved our 2008 Avalon, although the experience at the former location was imperfect. We were pleasantly surprised immediately by Eli's friendly and personable attention. He went out of his way to make us feel comfortable and insure us that he would not only sell us a great car at a great price, but stay with us after the sale to insure our satisfaction. W'e knew that we would be pleased with the car, but we were pleasantly pleased with Eli attention and sense of humor. If your other salesmen are as intelligent and caring as is Eli, you have an exceptional sales staff. We did not talk much with Josh, but he seemed supportive and pleasant, and the finance manager was equally personable. In short, it was the best car purchase experience that we have had. Thank you.

proudmama0907

Apr 23, 2014

I came in to purchase a vehicle with my husband. We ended up trading in my Durango and getting a 2014 Camry and a 2014 Corolla. Thank you very much! We love both cars!

jdarlingwhite

Apr 22, 2014

We had gone to several delearships in the area, having a few frustrating experiences. At the end of the day we decided to give it one last shot and gave Toyota Bountiful a call after we saw an internet price on a truck. Luckily I spoke with Gerry, who instantly got the truck ready for us to see. When we arrived we found another truck that was lifted and goregous, which we took for a test drive. My husband fell in love, and even through the negotiation process we felt respected and not rushed. Best experience we have had to date buying a new vehicle! I would highly reccommend Gerry and the Toyota Bountiful to anyone looking for a Toyota! Thank you!

Dfowler1109

Apr 22, 2014

I had a great experience with Toyota bountiful. The sales team is very knowledgeable and friendly. They were very good at finding the right vehicle for my needs. The pricing was fair the service was great overall a very good experience.

tcunited

Apr 21, 2014

Shout out to Jerrid Cook in internet sales and Weston Bird in finance for the great experience at Toyota Bountiful over the weekend. My previous car completely died and I was desperate to find a vehicle before work on Monday. At 9:30pm Thursday night I went online and put my contact information for price quotes from various dealerships. I was hopeful to hear back from them the next day. However, Jerrid emailed me that night and contacted me again in the morning. By the time I got to the dealership, Jerrid had ensured that the vehicle I wanted to test drive had been washed and was ready to go. I ended up loving the vehicle and it was at a great price so on I went to meet Weston in finance. Weston was efficient and knowledgeable with a great sense of humor. He got my paperwork completed quickly and had me on my way.As a side note, my boyfriend and I had purchased a Tundra from Toyota Bountiful in 2011, which was when I first met Auggie Wasmund as a sales person. I met Auggie again on this visit when he stopped by to see what kind of payment I was wanting. He remembered me from 2011, what vehicle we had purchased, and where I lived. I was happy to find out he had received several promotions and is now the sales manager (with a memory like that I'm not surprised.)Thanks again guys.! This was the first (and only) dealership I went to and I am very happy with my Toyota Camry purchase.

Kliq

Apr 19, 2014

I bought my first new car in 2005 because I was considering a Toyota Prius which was fairly new at the time. I E-mailed several dealerships near me with a question and as expected, got a response of "come in and we'll talk about it." I didn't want to come in, I wanted an answer. Toyota Bountiful was the only dealership who actually gave me an answer to my question via E-mail. So it was a no-brainer when I was in the market for another new car as to which dealership I was going to go to.

puppielover_5

Apr 18, 2014

This dealership was amazing! We had a specific budget that we had to keep to get a car for my sister. Joshua was really helpful and got us the car that we needed in less then an hour. I recommend this dealership and Joshua.

PetTiger

Apr 17, 2014

I had a pleasant experience with everyone I worked with from looking at the car to the final purchase of my 370Z. Negotiating was keep to a minimum which was nice. Give 'em a try!

billdavis55

Apr 16, 2014

I started looking for a new Prius on KSL classified. I noticed that Toyota Bountiful had the best prices for the model that I was interested in. I contacted Jeff Christison using the on line chat. He indicated that he did not have the color that I was looking for, but could get the Blizzard Pearl for about the same price. I then come to the dealership and met Jeff Christison. He showed me a Prius which was a green pearl that was in stock. I decided that I really wanted the Blizzard Pearl. He checked around and found the color that I was interested in. He worked out the price, and I decided to proceed with the purchase. I can highly recommend Jeff for the great job he did in working out the purchase of the new Prius. He was very easy to work with and I felt he had my best interest in mind. No pressure, just help. He went the extra mile and delivered the car to my home the next day and even gave me a set of rubber mats for my Prius.. I will recommend Jeff and Toyota Bountiful to my friends and family for the purchase of the new car. I worked out the financial arrangements with Tyler and everything went well. All of the people that I met during the purchase were very friendly.Thank you for making the purchase easy and nice.Bill Davis

jonsalazar261

Apr 15, 2014

We went just to look at used tundras but after our sales man Jose Ramirez went the extra mile to show us around we decided to buy a new tundra. He ran back and fourth getting keys and always was happy to show us more. We ended up buying a new 2014 tundra and could not be happier. The service was great and we will definitely be back to see them for our next purchase.

1raptor

Apr 14, 2014

I have bought many vehicles in my life and I have to say this was the best experience ever. NO GAMES and NO BULLSHIT. just bought a car for the agreed upon price and they gave me more then promised on my trade. If your looking for a toyota or scion look no further. when my wife needs a new truck we will be back. finance was also the best experience ever, I cannot say enough good things about these guys I will recommend them to everyone.

flores01

Apr 13, 2014

my experience buying this great new vehicle has to be the best one i have had first the atmosphere of the dealership is very impressive. i started communicating with Jerrid Cook on the internet and texting his honesty is what made me drive to Toyota bountiful from Wendover a 120 mile trip and see if i would be possible to purchase a new vehicle i myself with less than perfect credit understood the situation. than i started working with Anthony Sowell at the dealership i mentioned to Anthony the specs of the car in a car and he showed me a couple options and we found the perfect car for our family i stated a monthly payment i wanted to be at and Cameron Pringle made it even better i got a lower monthly payment.the three individuals mentioned made buying a car a very unforgettable experience and will be recommending to my friends and familythank youNick, Bertha and lil Nikk Flores

Beckyweb

Apr 12, 2014

We had a great experience purchasing our new truck. The trade in was fair and our salesman was friendly, easy to talk to and knowledgable.

tara

Apr 11, 2014

Was the best dealership I have been to, sales men and the financing department were very professional' and efficient. Did not have to wait, and the gentleman was honest and into helping me choose the right vehicles for me... thanks Scott alyger

slynjim91

Apr 10, 2014

I wouldn't hesitate to buy all of my cars here. Scott Argyle was great and took care of everything we needed. If you are thinking of buying, Scott is the man to see. Got us exactly what we wanted. Weston took care of the finance side and explained what we needed and got us on our way. Thanks guys.

JohnK1010

Apr 10, 2014

From the minute Mike answered the phone, he worked to earn my business. From confirming the car I was interested in was still on the lot, to having it ready for a test drive, to showing me a similar vehicle, he answered all of my questions and made me feel like I was his number one priority. Less than an hour after I arrived at the dealership, we had a deal and I had a great used car for my daughter. Every person I encountered at Toyota Bountiful made me feel welcome and seemed dedicated to creating a great car-buying experience.

dawnieut

Apr 9, 2014

Keyston was a great help in finding the right car to meet my needs!! We looked at several cars and he saved the best for last. I brought the car back an hour later because of a problem with the lock. Keyston was actually able to take care of the problem with some canned air and off I went :0)

rank1st

Apr 9, 2014

What a great dealership! I've probably purchsed 20 vehicles in my life and this was by far the best experience I've ever had. Ketston Gibson was excellent and very knowledgeable, I will recomend him to everyone I know who is thinking of buying a vehicle. Scott Roper made the financing a very easy and comfortable process (when does that ever happen)?Even though I live in the Ogden area, I will be making the drive to Toyota Bountiful for all of my vehicle service.Shaun R

prestonrhunt

Apr 8, 2014

Upon arriving at Toyota Bountiful, we were greeted by Eli. He was right there to answer any and all questions from that moment forward. We knew what we were looking for and Eli was extremely helpful. Josh also stepped in to help with our trade ins. Overall, this was an extremely pleasant experience, thanks to the entire Toyota Bountiful team! We plan to be lifelong customers.

coronado45l

Apr 8, 2014

FUE MUY FACIL LA APLICACION Y LA APROBACION DE ESTE CARRO QUE COMPRAMOS MUY AMABLES Y SINCEROS, MEJOR QUE TIM DALE NISSAN, LO RECOMENDAMOS A TOYOTA DE BOUNTIFUL

demartinez

Apr 7, 2014

Each time we visit Toyota of Bountiful we learn something new about the dealership and our own vehicle. Everyone at Toyota Bountiful was very friendly. It started with our salesman David Pool.. who was very helpful and gave me and my wife great personal service. Then his team leader came over and explained our vehicle purchase and negotiated with us... yes he was friendly. The parts department guy was very personable and friendly even though he knew we were purchasing a new vehicle. Finally the finance manager was not what we expected.. he was friendly and made it easy to understand the financing. .... We got a better deal than we expected. Great Job to all especially David Pool.

lmonty2

Apr 7, 2014

I found the staff of Bountiful Toyota to be both helpful and friendly. Their service level was exceptional. I would recommend them to anyone looking to purchase either a new or used vehicle in the future. Salesman John Martinez and Finance Manager Weston Bird were really great.

tiffinash

Apr 6, 2014

Our visit at Toyota Bountiful was pleasant. For as far as we traveled they accommodated our needs and tried to make all the paperwork go quickly and smoothly. I would recommend them to anyone interested in purchasing a new or used vehicle.

Dgrove

Apr 5, 2014

The sales staff at Toyota Bountiful are competent, friendly and knowledgable. They found the exact truck we were looking for, even though it was not in stock. All our questions were answered promptly and any special requests were met. Financing was fast and efficient. Our truck is as promised. We didn't feel pressured, and they were fair to deal with. All of our expectations were met. We use their service department and would shop there again.

Snk5552

Apr 5, 2014

Being from Denver we didn't expect finding a car in Utah would really happen. Jerrid and his sales team made the whole transition easy and actually fun to do business with. If I'm ever in the market again, I would make the trip again to Toyota Bountiful.

brlans

Apr 5, 2014

Great group of guys. First approached by Jose who immediately took myself and my friend to a seating area while he talked with Jeff about the car. They pulled it around and I took the car for a test drive. Afterwards I decided to buy the car at which point I was given a couple of options, I opted to not take any of them but rather suggest 2 year and was quoted ~500/month which was fine. Weston then took over and was conscious of my need to get the financing part over quickly and even though it was fast he was thorough.

StevenDone

Apr 4, 2014

I had a great time dealing with every one at Toyota Bountiful. Weston, Finance manager, was a true professional, no pressure and he conducted business like he would expect if he were buying a car.

kjrod1

Apr 2, 2014

Mike was great to work with. He was thorough in describing our car to us. I appreciated his promptness in his response to my emails and our correspondents. So far we are loving our new car. It's been fun to drive. Mike is the reason we bought our car from Toyota Bountiful.

rshurtleff

Apr 2, 2014

Yes I would recommend! Very friendly, service was great, happy with my deal, financing was very fast, great atmosphere, selection was ok, would go there again.

Robertwicks

Apr 2, 2014

I bought my third Tundra but first from Bountiful Toyota. They had the best selection to chose from and the price was better than quotes I received from other dealers. Honestly I was a pretty easy sell since I already knew what I was looking for. The over all process was quick and easy.

kellyallred

Apr 1, 2014

Jose was the ultimate professional that made me feel in control and treated me with the utmost respect. His attention to detail and his ability to answer all of my questions made me feel very confident that the Corolla I bought was a combination of a great car at a great price. I will definitely be referring friends and family to this dealership.Weston was also at the top of his game as he made me feel very comfortable with the details of my purchase. He was very detail oriented and took as much time as I needed for me to understand all of the financing. Again, a great experience at a top notch dealership.

martinbl08

Mar 31, 2014

We came in after receiving several emails inviting us to trade in our Corolla. We were met by a friendly and very helpful sales person John Knaphus who helped us quickly understand what our options were and provided some additional insights given our needs. He was very patient as we walked the lot and talked about the pros and cons of the various cars. He was very knowledgeable and helpful throughout the purchase process. He quickly gathered the needed information to make the process go as smoothly and quickly as possible. He made sure our new car was prepared and detailed as though he was getting it himself. His willingness to go the extra mile and treat us as family will always be appreciated. We were very pleased with the level of detail that both John and Cameron took to ensure our experience was positive.

martinbj

Mar 31, 2014

I was helped by three excellent sales and financial men. The experience was great and professional. That is why I keep returning to Toyota when I purchase a car. Excellent service!!

Boru63

Mar 31, 2014

I recommend considering very carefully taking you vehicle to Bountiful Toyota. Staff does not return calls and the hold your car forever just waiting on parts. Think twice and plan ahead.

thecarclan

Mar 30, 2014

While there were moments I questioned my sanity for even thinking about buying another car, in the end it was the right choice with the right team. It started with Jonathan in Service who took the time to walk us out on the lot to show us the one 2014 Highlander in the inventory. He explained everything about it and set us on the right path. He turned us over to David Poole who bent over backwards to explain and work with us on every detail. During the final reflections when I had my doubts, Rob Messer was able to help with an understanding ear and patient explaining. While the wait for financing took much longer than it should have, today we are driving a gorgeous Jade Pearl 2014 Highlander Limited. Thanks Team Bountiful!

clloyd42

Mar 28, 2014

The reason I gave the rating I did was because Jacob Robertson and Scott Roper did an excellent job of providing me with service. They were very friendly and helpful making my experience of buying a car a extremely pleasant one. I would highly recommend this dealership to those I know.

D. Whited

Mar 28, 2014

Purchased my new vehicle on Feb 2, 2014. My salesperson, Craig Vierig, was superb. We sat down, talked about the particular vehicle that I had in mind. He took the time to show me the different features from the basic RAV4 to an upgraded one. Without his help, it would have been a difficult task for me to make a decision. I was basically looking for a 2012 vehicle with low mileage, since I thought a new vehicle would be out of my price range. By the time we were finished with all details and trade-in allowance, I was able to purchase a new RAV4. Craig has contacted me several times since my purchase, making sure I am completely satisfied with his service and the service of all involved with my purchased. I would highly recommend Craig to any person looking for a vehicle. Bountiful Toyota Dealership is the best, from dealing with Craig, to my experience with the floor manager, Josh Brinkerhoff, to the financial person. The best of the best! Thanks so much Bountiful Toyota for convincing a person who has always hated the idea of having to purchase a vehicle.....this transaction was quick and painless!

Jkidder1

Mar 28, 2014

I went in expecting a used car and they treated me like royalty and got me in to a 2014 Toyota Corolla it was fast and very friendly.

Bbaird89

Mar 26, 2014

From the moment I walked into Toyota Bountiful they have been nothing but helpful. I have been searching for 3 months for a car and these guys made it happen. My sales guy Jason Whittier was so nice and did everything he could to make my car buying experience a positive one. If you are looking for a new or used car definitely check these guys out. Thank you guys!

Matrix601

Mar 25, 2014

Learning about and practicing great customer service in my own business kind of ruined me forever as a consumer. I have high expectations because I know it can be done, and I am rarely delighted. Even less so when it comes to buying a car. But Scott Argyle and Toyota Bountiful surprised me. Scott knows how to delight customers--so much so that Scott and I are talking about purchasing my next car, even though the one I bought from him is less than two years old. The dealership has really thought about what their customers expect, up to including an on-premise gym and quiet room just in case you don't have a hankering to watch Jerry Springer on the tube. I love my car, I love the dealership and, well, I can't say I love Scott because that's a little toooo personal. But I'll sure buy my next car from him.

BBaird

Mar 25, 2014

From the moment I walked into Toyota Bountiful they have been nothing but helpful. I have been searching for 3 months for a car and these guys made it happen. My sales guy Jason Whittier was so nice and did everything he could to make my car buying experience a positive one. If you are looking for a new or used car definitely check these guys out. Thank you guys!

Found My Tribe

Mar 25, 2014

Learning about and practicing great customer service in my own business kind of ruined me forever as a consumer. I have high expectations because I know it can be done, and I am rarely delighted. Even less so when it comes to buying a car. But Scott Argyle and Toyota Bountiful surprised me. Scott knows how to delight customers--so much so that Scott and I are talking about purchasing my next car, even though the one I bought from him is less than two years old. The dealership has really thought about what their customers expect, up to including an on-premise gym and quiet room just in case you don't have a hankering to watch Jerry Springer on the tube. I love my car, I love the dealership and, well, I can't say I love Scott because that's a little toooo personal. But I'll sure buy my next car from him.

bb3016

Mar 24, 2014

Working with Mike Arcaris and everyone at Toyota Bountiful was so great from start to finish!!! Also, they really never 'finish' as Mike has stayed in touch to make sure all my needs were meet. I would strongly advise you to contact Toyota Bountiful, Mike Arcaris & Jason Long no matter if you are looking for a new Toyota or any of there large selection of pre owned products. You will be treated excellent and in a professional and timely manner. I can't thank them enough...

devinwilliams

Mar 24, 2014

My wife and I appreciated that we felt like Bryan was on our team from the beginning and truly had OUR best interests as his main priority. Both Bryan and Rob were happy to let us test drive multiple cars and were patient as we tried to decide on which car would best fit our families needs.

ajwiborg

Mar 24, 2014

When one shops for a new vehicle one expects it to be a stressful experience. Mike and the crew at Bountiful Toyota made that expectation of stress disappear from the moment we walked in the door. We setup an appointment with Mike and not only was he ready and waiting for us when we arrived on site he had already picked out the Toyota Tacoma he best felt would fit what we wanted based on our previous conversations. Mike's choice was spot on as was the lack of pressure we felt when discussing the purchase of the truck. Mike understood the number we were looking at paying and worked diligently to ensure that we paid the number we wanted to.

Froggy

Mar 24, 2014

My wife went into Bountiful Toyota one night and found that the salesmen were very helpful. They made her a deal , but she felt that she wanted me ( husband ) a chance to talk about it. When she came home, with the car, we talked about it and the deal they presented was very good. So when she went back with the car, she told the salesmen that we would take the deal and told them that we would come back in the morning and finish the paperwork. When we went back the next day, the salesmen that worked up the deal the night before, were not there. A couple of other salesmen showed up and asked us the details from the night before. Apparently the deal from the night before changed. The price we were given from the previous night was thrown out the window. We were there for three hours before we got to the signing phase. By then, having chased a four year old around, my wife and I just wanted to go. So assuming thart we had the same deal, not paying attention to the bottom line, they had raise the price of the car. I take full blame for this, because I didn't catch the error in time. But we had told them up front about the deal we were expecting and promised, that we didn't get. If you go there and buy something. Watch the bottom line. Not sure I'll go back.

T&N Chester

Mar 23, 2014

We just bought a new Prius. We love the car and we loved the service we got. Scott Argyle is the guy to go with. He knows his cars and isn't pushy. The dealership has lots of great people, we didn't run into any issues. It was an amazing experience... How often can you say that about buying a car!

frednichols

Mar 21, 2014

We really enjoyed the whole process with the Toyota Bountiful team. They were very knowledgeable about the products and very accommodating and patient as we repeatedly drove various models as we tried to make a buying decision. Having purchased from them before, we were familiar with their service, and it became the deciding factor in our buy of a new car. As we homed in on the model and added features, we were surprised by the price bump. Otherwise, a perfect buying experience! Looking forward to years of service and support from this team.