Used Cars for Sale at Suburban Mazda of Troy in Troy, MI

Jeremy Press

Apr 24, 2016

I want to thank Doug St. Louis and Suburban Mazda of Troy. They are very friendly and easy to work with, this is my 2nd Mazda CX5 through Suburban Mazda of Troy and they have a loyal customer in me, I will keep going back. Doug St. Louis is a great salesman, very knowledgeable about Mazda vehicles, he is a true asset to the dealership.

Dave

Apr 5, 2016

Bought a new Mazda CX-5 last week at Suburban Mazda of Troy and the experience was the best I've ever had buying a new car. Doug St.Louis was a great salesperson to work with, very knowledgeable and never tried to push me into anything I didn't want. He let me test drive a couple of cars by myself and even encouraged me to take a car home and drive it to work the next day. I absolutely love my new car. Thanks again to Doug and Suburban Mazda of Troy.

Carolyn Chick

Apr 2, 2016

I have been interested in the Mazda6 since the auto show. At the end of March, my husband and I took a ride to see what Suburban had in their lot and possible take a test drive. We still had a few months left of my lease, so we weren't expecting to get a new car. Derrick saw us when we walked in and asked what I wanted in the car. He wasn't pushy to make the sale at all. That I believe was the main deciding factor.Derrick was very helpful and found us the best deal. He was able to take my lease and we drove off in the new car within a couple of hours. If it wasn't for him and his hard work, I wouldn't be in the car I love!

Mduette

Apr 2, 2016

This isn't my first time buying a car, but has been by far my best experience. Mike Dugan went above and beyond in all areas, even getting me the best financing available as of that day! I don't like to feel pressured at a car dealership, and this experience was anything but. The whole staff is friendly and personable, knowledgeable, and determined to find you the best possible deal. I would happily purchase from them again and highly recommend them to others.

Ian

Mar 28, 2016

I had a great time at this dealership. I bought my first new car and it could not have went better. Doug made the whole process easy and enjoyable.

Mazda buyer

Mar 15, 2016

Doug St.Louis was great!!! He'd pull the 5-star rating for the dealership for me here. He really went above and beyond in helping me to purchase my new car. As soon as I walked in, I felt comfortable and didn't have any worry about overpaying or getting roped into a bad deal. He took the time to let me test drive it and then bring my family back to check it out as well. There was never any sense of rush, and he was able to easily answer every question - super knowledgeable about the cars. When it came to purchasing the car, he went out of his way checking into every option to get me the best price possible. I would recommend him to anyone!On the other hand... I also worked with Melissa in finance - and I pulled the rating down to 4 stars because of her. I found her to be rude and a little unprofessional. She made a bit of small talk when we walked over to her office, and upon learning a personal life detail, her response was "shut up!!" Yes I know this is silly and a joke, but we aren't in middle school anymore, please try not to have that be a response to something a customer says. My main issues with her were that while we were filling out paperwork, she screamed for the salesman out in the sales area while sitting in her chair. Multiple times. I found this not only a bit rude to your customers, but also disrespectful to your salesmen. Is it really that difficult to get up, walk out, and speak to them like they are your co-workers? After she explained some of the warranty packages available for purchase, I declined to buy one - and afterwards her attitude completely changed. She was short and a bit impatient. Overall this was a great car-buying experience and I will recommend it, there are just a couple of small things that could've knocked it out of the park.

Nan

Mar 13, 2016

Just leased a Mazda CX-5 and am thoroughly happy with both this beautiful car and my salesperson mike Dugan. Mike was upfront with various printed out leasing options, helped me think through some choices I e whether to prebuy more miles. He was considerate, very friendly, on time with our appointment, and all around very pleasant to deal with. Mike arranged for Mazda to buy out the remainder of my old lease on a ford and made part of the transaction totally easy and straightforward I also want to commend Melissa in the finance dept. I have leased many cars over the years and this was my best expetience. Melissa was very helpful, clear, patient with all my questions All around good transaction with her! So thank you suburban Maxda. I look forward to years of good experiences Ahead!

jimrico

Feb 29, 2016

Mike Dugan searched very hard to find me the best deal. He matched the other best deals I could find and followed up promptly with any new deal he could find. He made the purchase easy for me.

Jnewell

Feb 24, 2016

This was the first auto purchase I had made and it was very easy at Suburban Mazda of Troy. Rob Risse was the salesman I worked with who was very helpful during and after the purchase, especially with the financing process. All my questions were answered and he went through all the necessary steps for registration, etc.

sarah313

Feb 24, 2016

If you are thinking about leasing or purchasing a Mazda, I highly recommend you visit Suburban Mazda of Troy and ask for Reeven Sana. From the time we walked into the dealership to check out the CX-5 Reeven was the perfect guide. We visited the dealership on a busy Saturday afternoon and test drove both a 2015 CX-5 and a 2016 CX-5. While we were on our test drive Reeven had our current vehicle appraised to see the trade in value. The value came in a touch higher than we were hoping, and we decided on the 2016 CX-5. Reeven and Nate the Sales Manager showed us payment options that were within our desired range. We filled out the loan paperwork, and agreed to finish everything else up via email on Monday. We finalized everything with Reeven via email on Monday, arrived at the dealership at 6:30PM, signed paperwork, Reeven explained all the features on the vehicle and we were on our way. Truly one of the easiest auto purchases I have ever had. If you are looking for a very laid back, informative, honest car dealer, go ask for Reeven Sana at Suburban Mazda in Troy!

Lilivah

Feb 20, 2016

I have a great experience in Mazda Troy. I love the cx-5 I got. My customer service Reeven Sana is friendly and very professional, all my questions were answered. Everything was fantastic!

Gems1007

Feb 13, 2016

I am new to usa and struggling for credit score. Doug St. Louis helped me very well throughout process and made car lease possible with in budget.

Stacy

Feb 9, 2016

My sales person was Derrick Walker, He was always attentive and polite, striving for high customer satisfaction. From my initial internet inquiry, test drive, locating a car with my requirements, through final preparation and delivery, Derrick did a fantastic job! He was able to meet the TrueCar price and on top of it found an extra rebate through financing that became available 2 days after I picked a car. I have high standards and he made sure his dealership and he met them with the final presentation of my new car. It probably took longer than usual, but I was never rushed. He is very trustworthy. I recommend this dealership, and ask for Derrick!

Monica

Feb 7, 2016

Doug St. Louis fully understood what I was looking for aside from the obvious specs in a new car. He made the process seamless & exciting.

Lauren

Jan 27, 2016

I have leased from Suburban Mazda three times. Great service with friendly and helpful employees! I have been able to finish up each lease within a few hours.

ecordera

Jan 25, 2016

Good experience, helpful staff. Clear and direct quotes with good service. I will recommend this dealer and the sales person for future business. Even though I did not have a previous appointment.

Richard Brehler

Jan 22, 2016

Joe Claiborne made my decision to purchase, and then the purchase itself, one of the easiest I've ever experienced. Joe is an extremely friendly, personable and respectful salesman - I wish him well!

desipremi

Jan 19, 2016

I had a great experience at this dealership to lease my new Mazda CX-5 with the help of Doug. He is very personable and willing to do whatever to make sure you are taken care for during your time at Mazda Troy. He explained all the new aspects of the SUV thoroughly, and I felt comfortable leaving the dealership, knowing I received all the information. Thanks for all your help!

jimmyt00

Jan 15, 2016

Doug St. Louis made my leasing of 2 Mazda CX-5s the best it could be. He has made himself available and has been polite, professional, personable, honest and understanding. He got me the best possible deal and I think he even reached into his own pocket to save me even more money ;) I had an issue with the smartphone remote starter and the he made sure to have it swapped out for the key fob. The fact that your car will always be clean when it leaves the dealership, regardless of what it's there for it a plus. Nate and Sherry will also very friendly during the financial process

drea

Jan 11, 2016

I was very happy with my overall experience and would recommend Doug St. Louis! He was very helpful and knowledgeable. I'm really happy with my purchase. Thanks again!

Cruisin'

Jan 2, 2016

Salesman Reeven S. diligently supported to get the deal I wanted. He is professional and resourceful and ensured we dotted the i's and crossed the t's. I'm happy.

Andrew

Dec 30, 2015

Suburban Mazda of Troy goes out of their way to ensure a great experience. Doug, my sales consultant, was helpful and professional from the moment I walked in. He's extended his hospitality after the sale, and has worked with me to make certain my 2016 Mazda 3 was no less than excellent.

Cynt910

Dec 22, 2015

Thank you Doug for being hospitable in service. I had a really good experience in the purchase of my new Mazda CX-5 Grand Touring. I really enjoyed meeting you and the Mazda crew. I do appreciate your honesty. I'm so happy to have purchased my vehicle there at Suburban Mazda of Troy. Thank you again.

FNM62016

Dec 21, 2015

I met Doug when I was going to pick up the new car. Doug had actually sold a car to a family member in the past, but I forgot to request his name when I went in. By the time I got the information, I was already assigned to someone else. As a result, I ended up working with another representative for most of the deal. When I was checking out the car, I was disappointed to discover that there were more miles on it than I had anticipated. I brought this up with the previous representative, who didn't seem to care very much. Despite this, I decided to go through with the deal. This was my first car purchase so I had many questions, and it was evident that the previous salesman was getting impatient with me. Furthermore, the aforementioned family member received free all-weather floor mats so I decided to ask for them too. At that point, the previous representative basically scolded me for being ungrateful for all he had done for me. This was when I spoke with the manager, who reassigned me to Doug. Both Doug and the manager were very kind to me and apologized greatly for the way I was treated. They both offered me amenities to make up for my poor experience. Doug was also very patient with all the questions that I had and walked me through the entire process of acquiring the vehicle. He then took time to help me set up the car to my liking and explained all the features and how to use them. By the time I drove off the lot, I was very happy with my purchase. Doug really did save the day.

Kunal

Nov 20, 2015

I was new to the States and had only been like 5-6 weeks without much credit history. Reveen was very helpful from the moment I met him for the first time. He explained the terms of the lease for me as lease was my preferred option. He helped me throughout the process even though the approval took a bit of time and he kept me updated about the status throughout. These guys got the car from another dealer as I wanted to have a car at the earliest and even gave a loaner till I got mine. They got the best deal for me available and I would highly recommend them and go to them for my next car. I am extremely satisfied with them and would thank specially Reveen and Nathan.

SS2016

Nov 16, 2015

The salesman was very nice and helpful. He fixed a good price for us so we immediately signed with him. He arranged to bring the car we want from another dealer. We are happy with our experience with them.

Petrinec,111

Oct 14, 2015

Everybody was very friendly. The service on my car was very timely and efficient. After the service on my car was complete everything done was explained. I'm very pleased with the quality of service I received. Thank you.

Brianna

Oct 9, 2015

Always excellent service! When I call for an appointment or just stop in I'm always taken care of. I truly appreciate all that they do to take care of my car. Thank you Chris!

Colleen56

Sep 28, 2015

I have to take my Mazda 6 in for a recall and when I called the dealership I was directed to Chris Lange, even though he was not the Chris that I have been working with, Chris did not hesitate to take care of me. He answered all my questions and was patience with me. I have worked most of my life in a customer service environment and I know how people like to be treated and I expect the same. Consumers will always go back to the place that gave them great customer service and word of mouth is a testimony of that.

kt67722

Aug 9, 2015

Recently I was in for servicing on one of my tires. It was brought upon me that a screw was right in the center of my rear tires. It was a busy Friday and I stopped in, they told me it was a long wait, however the shuttle took me home. I was contacted so fast that my tired had been fixed, quicker than I thought it would be. Chris, the service Manger is one of the best, appreciate you guys up at Suburban Mazda.

jjjjjj1323

Aug 2, 2015

They were really great at fixing my car. I am glad I went to the Troy surburban mazda. I would come back if something were wrong with my car.

Lr213

Jul 21, 2015

"Awful service at the service dept"I had to way almost 2 week for next appt available today 7-21 I cant wait what they going to say in regarding my vibration problem with my 5 months tires that I purchase there I have 3 times rotation balancing and alignment and my cx5 2015 still the same problem and when I go on 60 up to 80 my front end vibrate really bad that's roadforce balancing ( bad tires )They better to replace my tires !!! And when there to the dealer they told that was normal because we got bad roads in Michigan...... I took m59 everyday to crooks and the road is in good conditions....... My cx-5 started with that problem when i got my tires from there. Even they lie because when I purchase the tires they told me we did a tires rotation and balancing they never did it !!! My car was worse !!!! I won't never lease again with Mazda ever again !!! I can't wait to done with my lease or deal with suburban collection again I would like to speak with Mr. David T Fischer the CEO thanks

Manual6

Jul 1, 2015

Patrick helped secure the purchase and Tyray went above and beyond to support my hectic schedule. I highly recommend them both for your next purchase.

Vandeleigh

Feb 27, 2015

Weary of the typical "bait and switch" and 100% oversell from many salespeople, I entered the dealership Saturday and asked Doug St. Louis what the price of "this car" (one I had found out back). He went to his computer, printed out the sheet, and came back with a price. I purchased it without another question. So refreshing, so easy, so much the way I want to do business when buying a new car. Four days later, I picked up the car exactly as promised, and was on my way in less than 20 minutes. Perfect!

hope043

Oct 9, 2014

I've worked with Steve Elich when purchasing both new and certified pre-owned vehicles and he was extremely helpful both times. I highly recommend Steve and Suburban Mazda of Troy.

abulgarelli

Aug 17, 2014

Dorothy was so kind and willing to work for us in any way she could. Our new cars were a great deal for leasing and we already love them! Thanks! Dan and Amanda

Katrinags

Apr 22, 2014

Melanie is absolutely wonderful. She answered all of my questions and provided excellent customer service. She genuinely shows care and is very knowledgeable. Thank you!

pgolden817

Apr 21, 2014

My experience with buying my first Certified Preowned vehicle was wonderful thanks to Joe Lacey. He followed through with everything he said he would and then some. He was extremely friendly, courteous, and knowledgeable about the CX-5 I was purchasing. He was never pushy and always greeted me with a smile. I would highly recommend Joe to my friends and family (which I have already done :-). I am looking forward to working with the service department in keeping my Mazda in tip top shape. The previous dealership that I used in Canton, Michigan was a pleasure to deal with and I am sure Mazda of Troy will be the same. I am an extremely highly satisfied customer. Thanks again for a pleasant experience.

nlanje

Mar 6, 2014

I was very impressed with the service and attention I received with Mathew Miles at Mazda. I was greeted immediately when I walked through the door. He answered my questions and had the CX5 warmed up and ready to test drive right away. I was on my lunch hour and he readily let me know that I would receive a discount through my employer with Mazda ( unbeknownst to me!) and also asked me what other cars I had at home. It turned out that because I had a similar vehicle from a competitor, I was entitled to a further discount. I had been to a total of 6 dealerships ( not all Mazda) and only had one other experience that even came close . I went back to Matthew two other times before sealing the deal and each time he had the car warmed up and ready for me. He answers all emails and calls promptly and went through a thorough review of the vehicle on purchase, including setting up my Bluetooth and Pandora connections. I loved the service, no-pressure and helpful attitude that I received from Mathew and wouldn't hesitate to recommend him to anyone in the market for a new car. Oh, I love my new CX5! I was formerly a Honda loyalist but the service, style and solid build of the new CX5 with all the amenities I needed - Bluetooth , Pandora and the moonroof and Bose speaker package, and competitive price won me over. Thanks to Mathew Miles and Mazda for a great new car experience!!

malik90

Nov 28, 2013

I was greeted by Peter and he is wonderful!He made my leasing experience a pleasant one. I recommend Peter because he is knowledgable and puts the customers needs first. He called me after my purchase and made sure I was totally satisfied. THANKS AGAIN PETER!We will be back to see you!M D

teecurrie

Oct 29, 2013

I would like to thank Jane for her great help on my new 2013 Mazda 6, she have showed great listening & customer service skills within our phone conversation.

kkfish

Sep 28, 2013

I had been looking at new cars for awhile, and had a lot of interactions with various dealers and sales people. By far, Jane DeMulder was best in class! Jane has such a wonderful personality and was so helpful dealing with the ups and downs of purchasing a new vehicle. She is so honest and tries to do what is best for the customer. He positive personality is infectious. I will recommend her highly to anyone shopping for a new car. As far as my new Mazda, I love it! It is "fun to drive" as Mazda's advertising suggests, and the sound system is awesome. Driving to work is more fun now than it had been previously. Everyone at the dealership wanted to help out and make my purchasing experience a positive one. I think the car is well built and I expect a lot of years out of it. Pricing was competitive and I feel good about the value I received for the price I paid.Thanks Suburban Mazda of Troy and a special thanks to Jane. I appreciate all your help.Kurt Fish

BruceNeault

Sep 4, 2013

I have complete trust and admiration for the folks at Troy Mazda of Michigan, especially Jane Demulder. Her endless effort to get me a lender and help me purchase a used car has been amazing! I have been to a dozen "dealers" who did not exert any effort to find a loan for a used car, even with the "guaranteed" sign on the lot!! As my credit is crippled, nonetheless, Jane and the rest of the staff have gone beyond the extra mile to help me. I will be sure to let all my Facebook and MySpace friends know where the best dealer and sales staff are... Troy Mazda of Michigan! Should I find a way to purchase a used car, I will be going to Troy Mazda ONLY! They have proven themselves to be to only dealership that VALUES a potential customer!Most sincerely, Bruce Neault

HAWK12

Aug 9, 2013

Mr Lange, I just wanted to say how great your people are at Suburban Mazda of Troy. I bought my 2012 MazdaSpeed3 from you guys and it was the best decision I made since marrying my wife ten years ago.She got me into Mazda with her 2007 Mazda CX-7. I was stunned when I came in for my 5000 mile service. With the coupons I received in the mail, it was cheaper than an oil change at those quick change shops. And when I brought my wife's CX-7 in for service, they showed me the same courtesy and professionalism even though her vehicle was not purchased at your dealership. I've told a couple of co-workers that they made a big mistake buying Fords last year and all I've heard from them about their vehicles, an Escape and Focus, is complaints. And the service they've received is sorely lacking. I spread the word about your outstanding dealership to whoever will listen and look forward to a long and lasting relationship keeping this Mazda family on the road. Thank you for your great people and your time. Zoom Zoom forever!

qjchef

Aug 8, 2013

I did want to take a moment to mention my service advisor, Melanie K..She has been my contact at Suburban Mazda for the past 18 months or so and has always provided the very best customer service.She is personable, knowledgeable, has taken the time to get to know me (and my beloved '6) and *always* goes above and beyond to ensure I am completely satisfied. Her considerable efforts to work around my hectic schedule are greatly appreciated. She has established a level of trust by being straightforward and honest in terms of the servicing of my vehicle. While she always makes the appropriate recommendations in terms of 'upselling', I never feel overly pressured or as if I'm being manipulated. This is a trait to be valued in your industry.I have shared with my friends and family my opinion that Suburban Mazda provides a level of engagement and customer service that rivals many of the luxury brands, and Melanie is an important part of that impression.Please pass along my appreciation, and know she is representing your company at the highest level of competency, professionalism and in taking care of your customers.Warmest Regards,Quinn A.

Panzer1944

Aug 5, 2013

Our experience at Suburban Mazda was fantastic! My wife wanted to get a new car and despite our difficult schedules, Jane Demulder was kind enough to actually bring the car to our house. My wife took it for a test drive, loved it and we did the paperwork at our kitchen table. No hassle trying to figure out how we were going to make it out to Troy from Chesterfield. We were so happy with this great service that I even took my own used car out to them and they bought it from me--no listing my car on scary public websites. Check is on its way and now I'm driving my wife's old car. Everybody is happy. And if you'd like to be happy as well, then you should buy your next car (or all your cars for the rest of your life) at Suburban Mazda!!

tjh57

Jul 27, 2013

My wife and I were both in the market for new cars at the same time. Bottom-line, this is the best dealership we have ever worked with. Specifically, we were extremely impressed with how well everybody worked together. Our primary contacts were Mathew and Che, who are both top-notch. However, there were a couple times I stopped in where they were not available at the moment. This is where Mike and Derrick jumped in to ensure everything flowed smoothly. Also impressed with Matt and Che's product knowledge, but also their ability to let the products speak for themselves in regard to our specific needs. The lack of high-pressure sales tactics kept the entire process enjoyable and stress-free. Although my wife ultimately purchased a different make of vehicle (only because the specific model itself met her needs a little more), she actually expressed remorse she wasn't buying here, only because she was so impressed with the quality of this dealership compared to the one she was working with. Bottom line, I would not hesitate to recommend this dealer.

27ross

Jun 26, 2013

I came in, in Desperate need of another car do to my car being Total over the weekend. I worked with Jane Demulder on looking for a new Vehiclein my price range. But I Allso had other things that I Required. And that was power. I came from a Supercharged Buick. And would not Except anything with less power. She helped me locate a used car that was everything I wanted. In order to keep in my price range. Che also helped along the way to insure I reserved the car as fast as posable.

chanpreet

May 19, 2013

Me and my husband went to this dealership for a vehicle confuse and undecided what to buy. Jane welcome us and show us few cars first the one we had in mind. She was very calm and pleasant, not like other dealers I have visit in last month at Toyota and Ford. They were into making sale not what we wanted. She was not like many sales person I have known for over 20 years. My husband don't speak much English and she kept cool and tried to understand what he wanted. She suggested a car with low miles and price to fit out budget. She was the best Sales person we worked with who care what the customer need was, not just adding another sale to her list. We highly appreciated for all her help and understanding to get a good car for our family. Her manager was very nice and pleasant to work with too. We walked away with Almost New Mazda 3 with warranty. Thank you very much. Wishes you the best with your future. We be back for our next vehicle.

crisco333999

Apr 16, 2013

Derrick was an expert at giving me the reasons I needed to make the decision too buy a mazda6 over other brands. I'm lovin my new car.

AlexSpencer

Apr 14, 2013

I recently bought a new Maxda CX5 from Suburban Mazda. Jane DeMulder and Che Shaydak were a pleasure to work with. I drove away with a great car at a great price. I highly recommend this dealership.

zabulhab

Mar 30, 2013

We are very satisified with the quality of service we recieved, Che and Jane are very professional and they really worked with us and got us into a new lease with the monthly payment we had in mind, where other mazda dealerships didn't even try. If you are looking to buy or lease we highly recommend Che and Jane ; they want your buisness and they will work with you and accomidate you in the best way they can. Also Greg (the financial guy) is great to work with; he explained severything to us and answered all of our questions and concerns, very friendly, highly recomended.

NateE

Jan 29, 2013

My wife totaled her Chevy Cruze last week, but ironically she was already set up to get a new SUV this week. The Cruze was going to be my car to drive to and from work for the remainder of the lease. Insurance totaled it on Friday, and I went shopping at the Troy Auto Mall for a new car on Saturday with intentions to get something that day. I went to all the dealers that had cars I was interested in (compacts like Mazda3, Dart, Focus, Cruze, Impreza, Jetta, etc). I already knew the Mazda would be one of my top choices, so I went there first. Matt was my sales guy and got me hooked up on a test drive real quick, and after I told him I wanted to keep looking. He said no problem, and even walked me next door to the Dodge dealer and introduced me to one of the Dodge sales guys. The rest of the day for about 5 hours I went dealer to dealer and drove all the cars I was interested in. I enjoyed the Mazda3 the most, and not only that but most of the other dealers (ironically except most the other Suburban dealers) just flat out annoyed me. The thing that annoys me most about other dealers is when I tell them what other cars I'm looking at, they start cutting down their competition with untrue statements. I do my research and I read all the compact reviews and shootouts I could find prior to buying...so sorry Chevy guys, we had a Cruze and liked it just fine, but it never "blows the competition away" like you say. It's like other dealers were trying to make me feel bad for liking a different car. So not only did I like driving the Mazda3 the best, it was by far the best price, had good options for the money (although give me a dang touch screen in a manual touring next time Mazda!), and the people there (specifically Matt and Che) were absolutely the best people to deal with out of all the dealers I've talked to. Matt and Che were also very helpful and understanding when my wife came in to sign with me and basically changed the entire lease terms I had already worked out! I don't know if I'll always buy Mazdas from now on, but I definitely will visit this dealer first every single time we ever need a car. I will also be recommending everybody I know to this dealer.

PeteB7

Jan 28, 2013

Matt was a great person to work with. I was really reluctant to start looking for a car, and deal with the usual dealership dynamics. I went to a few different area dealers but thought Matt and the rest of the Suburban Mazda team was the most straightforward to deal with, low pressure (but with an interest in working out a deal), and seemed willing to help make the whole deal work for me and what I was looking for. My wife enjoyed going in and noticed a big difference between the environment of this dealership versus a few others we went to. Hope to work with them again down the road sometime.

Gary Allen

Jan 20, 2013

Yes, this place has everything and if you change your mind on a vehicle or make there are other manufacturers dealerships in the same auto mall which are owned by Suburban so you can keep the same salesman that you are comfortable with, very unique. Mat looked a little young for your typical auto salesman but he had all the answers, was eager to sell but not pushy and was a pleasure to work with. I will look him up at Suburban next time I buy another car and if I get the deal I got on this car, I'll owe him a beer.

KaSaundra

Dec 12, 2012

I was refereed to Suburban Mazda by a friend. They meet and exceeded my expectations at this dealership. Each person that I dealt with was extremely professional, helpful and willing to work with me as I was looking to purchase a car. My salesman was Mathew Miles I will refer lots of people to Mat. He was extremely knowledgeable and asked the right questions to get a car that not only fit my needs, but also my budget. The sales manager Che Shaydak made sure that I understood my options in regard to financing and found the right fit with a great interest rate and terms that I wanted. And lastly because of my busy schedule (I run a childcare out of my home) they delivered my new car to my home and the paperwork was completed there. Karalyn Snay was excellent and went through all of the paperwork with me and put me at ease as I signed my paperwork. I have found a dealership were I can fefer others and feel comfortable returning in the future. Suburban Mazda is an experience in excellence in Purchasing a car.

kgashaj

Nov 30, 2012

Mathew was very helpful and was very willing to work with us on our purchase. He spent a great deal of time finding the perfect car for us and we are extremely grateful to have worked with him.

launabeattie

Nov 27, 2012

Huge thanks to Mike and Laurie for a wonderful car-buying experience. We did our research and test drove a few different makes, and the Mazda 3 met all of our needs. The service at the Suburban Mazda Dealership reassured us that we made the right decision. We flip coins to see who gets the new car for the day. Thanks again.

kgerds

Jun 28, 2012

Che and his sales team really made me feel valued and they didn't try to size me up. They listened to what I said and got me into the vehicle that I wanted comfortably, without too much pressure (compared to the games many played at other dealerships and didn't really think I had the money to get a new vehicle at 25). They are great about communication, which I really appreciated and have followed up with me a couple of times with my purchase to make sure I am happy. I am more so -- I am elated that at 25 I got a great experience acquiring my new CX-5. Thanks Che, Jeff and team -- Great experience and a great new ride!

antond

Oct 3, 2011

Buying a Mazda through this dealership was really an enjoyable experience. People were honest, available, unobtrusive, and helpful. At no point in time, from first contact to phone calls to buying the car after hours, I felt rushed or talked into a buying decision. Which is not what I can say for some other dealers I contacted. People in other dealerships (regardless of car brand) were generally nice, but I must say some of the other dealers' phone calls were intimidating, to say the least. Which is why I was sincerely impressed with the experience that Roger O., Steve E. and Matt V. created for us.Roger went out of his way to give me the best possible price and make everything, from initial contact to car pickup, convenient. The car I initially inquired about was sold by the time I got there, but Roger arranged for another car (in a color I actually liked better) to wait for me at the time of my visit. Steve was very patient and took his time to explain what there is to know about the car and related services. Matt answered all our financing and warranty-related questions thoroughly and closed the deal quickly.It is rare to walk out of a business today and know that you have actually made friends! If your next car is a Mazda, do yourself a favor and visit this dealership. I am confident that you won't be disappointed.Anton

TSeidl

Jun 20, 2011

I recently had my vehicle in for service based on a noise I was hearing in the engine area. In addition to the noise, I thought that the brakes needed to be looked at. After a few days, I received a call from the service manager (Scott Bryant) informing me that the engine problem was severe and could require a new engine. After some time dealing with the warranty folks, Scott was able to convince them that is would be more beneficial to have the whole engine replaced rather then some parts. As a side note, this is now the third engine I have had and the vehicle is a 2005 Mazda 6 with 68,000 miles. Throughout the process, Scott kept me in the loop as to what was going on and never hesitated to answer any of my questions. In addition, he was able to secure me a rental from the local company and after some time, he exchanged it for lot car to ensure that the warranty folks would still cover the cost. The engine was installed and I drove the vehicle to my new home in Virginia. I had issues with the vehicle when I arrived in Virginia and had the vehicle taken over to a local Mazda dealer. A few issues were found with the work completed at Suburban and I reached out to Scott to let him know. Without being prompt to do so, he reached out to the Virginia dealer and took control of the situation. The two issues that appeared to be a Suburban mistake are now going to be paid for by Suburban and I am very appreciative of it. I dont know many dealers that would own up to their mistake and make the situation right. I am very grateful for the help and truly believe that Suburban Mazda is a top notch operation. Thank you for doing what is right and for doing it in a professional way.Thanks,Todd Seidl

cmotley

May 29, 2011

In my 35 years of many car purchasing and leasing experiences, Mike Dugan and Matt V.(sorry, don't want to mangle Matt's last name), this was the most professional, friendly, helpful, experience I have ever had. I have had to buy many vehicles for my job. I have purchased or leased different brands from many different dealerships, always a frustrating, confusing, long, crappy experience. So I have a lot of experience. Mike Dugan was very helpful and did not try to intimidate me or pressure me. He was very professional and informative, answered all my many questions, fully.Matt V., in the financing dept, was friendly, professional, helpful and answered all of my questions in full. Together they made my leasing experience a pleasure. Thank You!Cinde Motley

prashob

May 2, 2011

I bought a new Mazda CX-9 from here. the sales agent Steve was very helpful and he actually understood my requirements. i have been to othere dealerships and frankly they dont care for what you think. But steve was not like that. he was a very down to earth guy and help me in deciding the vehicle. ever since i am enjoying my new vehicle.also they gave me a fair price on my trade-in vehicle.

garparm

Apr 20, 2011

I was very pleased with the service and the courtesy extended to me at this dealership. Steve was very helpful and anwered all my questions thoroughly. Overall this was a very good experience. I would recommend this dealership to anyone interested in purchasing a new Mazda.

courtparm

Feb 9, 2011

This was such a positive car buying experience. Quick, efficient and I never felt any pressure from the sales or financing staff. I set a financial cap on my payment and it was met. I was very satisfied with my experience at Suburban Mazda of Troy.

FredGeralds17

Feb 3, 2011

I got an incredible deal on a Mazda 6....I love this car! The dealership is great too--their friendly and extremely helpful, without the pushiness that you normally see when walking into a dealer. Overall it was a great experience. I would highly recommend Suburban Mazda to anyone in the metro detroit area that's looking for a new car. They're made in the USA too!

dpawlows

Jan 18, 2011

The most important aspect of where I purchase a car is if the dealer is up front with me. When I inquired about a car, it was clear that I did my homework and new the price I should pay. Steve didn't screw around trying to get me to pay more than I should have. The transaction was effortless and just required me to make a decision on the car I wanted. Other dealers were giving me bad information, quoting me prices using numbers that didn't make sense and then saying, 'oh I forgot about that discount' or something along those lines. Not here. On top of that, the car I wanted was in Cleveland, and they picked it up for me, at no extra cost.

jumpout79

May 15, 2008

I just finished a review of the sales department, but wanted to provide an excellent review of the service department. I made an appointment online, they called shortly after to confirm. The service advisor was friendly, courteous, called to let me know as soon as the car was done, offered a loaner if needed, all in all, great to work with.I would deal with the Service Department at Suburban Mazda of Troy any time, but it's hard when the sales department is so bad to have a Mazda to bring to them.