Star Ford Lincoln reviews

Marilyn Sell

Jul 20, 2016

I had a little accident with my 2015 MKc. We were going on vacation out of the country. Charlie Garcia was so kind and thoughtful. Since we would not be able to pick up the car, should it be ready before we got home, he kept it safe for us. That was a big load off our minds while traveling in another country. Star Lincoln even washed our car before returning it to me. Thank you for your attention to these details. ?

George Bilek

Jul 19, 2016

I had oil changed on my Escape.It was fast,here was no waiting and I can recommend this dealership to anyone.

Donald Short

Jul 9, 2016

C Max great!Sasha was great!!What else do I need to say?He was great1

Robert Crocker

Jul 7, 2016

Rekeying your car is expensive and reminds you of your own stupidity in losing the key. The staff were friendly, fast, and all-business in making a frustrating experience the best it could be. Thanks!

Denise Chamberland

Jun 22, 2016

Being out of commission following my back surgery, my Escape-I call Henry-sat for over 6 months. And the battery died.I called service to get their opinion on if ok to get Henry jump started as I did not want to screw anything up. They were fast in response and ok'd it. And quick for a servce appointment for him too. Poor Henry was covered in dust when I brought him in. He was all checked out, given a new battery and Terry even washed him for me. Thank you for the best service!

Don Ross

Jun 21, 2016

Charlie Garcia is a wonderful service rep. Always very considerate and helpful.

Rafi Sepanian

Jun 19, 2016

Very professional staff. Book for repair my wife car they did a very exact diagnosis and repair.

Charome Kaocharoen

Jun 14, 2016

fast friendly service. sam was great. the drop off and pickup pricess is smooth and nice.

Rhonda Baykov

Jun 7, 2016

Last month I came in for an oil change. The wait was a bit long (about 1.5 hours), but everyone was pleasant and professional. There was a taco stand that Saturday - yummy - so it definitely helped make the wait less brutal.

Ruth Silveira

May 26, 2016

I purchased a C-Max energi last fall. My salesperson was Lawrence Rettig. He was quite helpful. Just recently I brought my car in to your service department for a 6 month check up; I was about to leave on a road trip, by myself, and I wanted to be absolutely sure the car was ok. I was so pleased that I could make an appointment and was told about how long the service would take. I arrived on time and had only a very brief wait before being attended to. The service took less time than I thought. Everyone was very nice. It so happened that I saw Lawrence and we had a good chat, I was happy to see him again. Because....I love my car and I am grateful to Lawrence for helping me with the purchase. Then I went for a walk and finally ended up in the waiting room with it's comfortable seats and coffee machine. How nice is that?! My car was in good shape, I went away happy.

Sasha Fan

May 22, 2016

First my apologies for not doing this review sooner. We leased a 2016 Escape. This is the second Escape lease for us, the first being a 2013 three years ago. Before that we purchased a 2008 Escape back in 2007. All the above from you at Star Ford. Enough background. Our experience has been nothing but great. The service has been terrific. We first met Alexander Kakuev (Sasha, our sales and leasing consultant) before the 2013 lease back around 2010 or so. He has been absolutely outstanding. When we first met him he talked to us about what we were looking for then helped us in choosing the right vehicle for our purposes. He wasn't pushy, rather suggested various models that fit our criteria allowing us to chose. We are not quick decision makers and Sasha understood. We visited several times with all kinds of questions and he took the time to answer and show us options as well as do test drives. He is so helpful and has a great sense of humor. When our 2013 lease came to an end there was no doubt who we wanted to help us with the new car "Sasha". He has always been available for questions by phone and if he didn't know the answer right then he got right back to us with an answer. Financing/leasing process has been extremely easy and quick with Ken Khangholi's help and knowledge. When we picked up this 2016 car it was in great shape and I noticed that Rosendo Pina was the same person that signed off on our 2013 prep sheet three years ago. Service of our cars over the years has been primarily by two service managers Charlie and John Garcia who have made it a very easy process for us. Again my apologies for not doing this sooner. We'll be back for service as required and in three years for the new lease. Sasha we'll see you then and sooner when we come in for service.

Mary Mizioch

May 18, 2016

Angela and Brain are the best! Worked with me and my not-so great credit and I got the car I wanted and the payments that fit my needs. This was my second time with Star Ford, and as I walked out of the showroom, I said very happily "see you again in 3 years"!!!!

Judith Seelig

May 10, 2016

The staff was terrific! Frances in Service was particularly helpful. I was a little disappointed that it was a two day "affair" but since I was provided a rental car it didn't really matter.

Eugene Kaplan

May 6, 2016

Well, the service is excellent and I pleased in every service of Lincoln, congratulations

Clark Crookshanks

May 4, 2016

Ford Explorer 2016 XLT. Staff was excellent, helpful, and I would recommend this dealership to anyone.

Julie Blackshaw

Jan 10, 2016

I had a good experience. Everyone who helped me was nice. I like my car.

Paul Schilling

Jan 10, 2016

The help I received once someone helped me was great. The only problem was there was a very long wait because you guys were really busy.

John Mack

Jan 4, 2016

Except for the young lady at the reception desk who was rather curt the experience was excellent.

Sarah Berry

Dec 29, 2015

I took my 2009 Explorer in to have the air conditioning checked and found I needed a new compressor as well as some other work. It was a few days before Christmas and I was leaving on a trip right after Christmas. Terry was able to find the parts and schedule the repair although the agency was very busy. My car was finished in a few days and I am leaving on my trip tomorrow. I would not have been able to drive the car for the distance that I was going without the prompt attention that I received. I am very happy with the way the car runs and should have a worry free trip.

Nancy Blackford

Dec 25, 2015

Dec. 22nd, just before Christmas, 'change engine oil soon' light comes on & I am not home & not sure how long I have to do the oil change and stay safe.I call your service department, am told I can have my car serviced there even though I bought it elsewhere, and you could do it after lunch. I asked if I could drop it by at lunch & they said sure, and then they called me before my lunch was over to say it was ready.All the employees, on the phone, at the check in, the service desk & the nice gentleman that brought my car to me, were extremly nice, friendly & helpful.

Raul Acevedo

Dec 23, 2015

My car was taken in promptly, the service person was friendly, knowledgeable and explained everything that was going to be addressed in the car clearly. The service was completed as promised and all the service items performed explained clearly as well as the recommended services.It is a pleasure taking my car in for service at Glendale Ford

Edward Wilson

Dec 22, 2015

Ford Fiesta. My experience on 12/17/15 was excellent! The staff member who helped me was courteous, knowledgeable, friendly and kind! She informed me that there was a recall on my transmission and was able to have the issue fixed while I waited. Three weeks prior to this visit I was at the same location with the same concerns about the transmission. The person I talked to at that time told me my concerns were not valid as a problem and said that's the way the transmission operates on all Ford Fiestas. He never checked to see if there was a recall and indeed there was a recall on my car at that time. I trusted him however my instincts lead me to inquire again about the issue. I'm glad I did because the second visit proved to be productive.

Harutiun Sinanian

Dec 22, 2015

Great service as always. Charlie is always helpful, great service representative.

Oscar Gongora

Dec 20, 2015

It was a good experience. I waited too long to get service, but when I did... You guys were really friendly.

Felicito Baculio

Dec 18, 2015

Wow the service Excellent and the car very nice.hope I can bring alot of customers. If got big money I buy more.

Gwenyth Landes

Dec 18, 2015

Everything was great and the staff was very friendly and helpful. The only issue I had was I was told to make an appointment to come in and have a LoJack installed. When I did come back I was told there was already one installed. It was an inconvenience, but I don't live too far away so it wasn't a real problem.

Mario Lopez

Dec 16, 2015

I recall that the new facility was to bring a recyclable water usage to offer car washes during "the works" maintenances . I think that would be an awesome idea to implement not for the satisfaction of future customers but rather to have the ford cars no matter what model they are to come out looking spiffy. Imagine how much of a positive customer reaction would occur and confidence that would grow with customers supporting the brand. In the end we want to make ford to lead the charge in being the best brand in America right? And hey if you guys want me to work for your customer service team to listen to customers and offer insight I wouldn't mind

Juan Mendez JR

Dec 15, 2015

I guess the stars were aligned for me this particular morning. I got to the service center about 7:15 a.m. and before I knew it Sam Davis was there ready to take my car. I said that I had an apptment with Mike Owen and she nonetheless was very helpful.Then I was met with Mike and he took care of my 2014 Edge. He too was very helpful. The morning could not have gone any smoother. I was very satisfied with Mike's assistance.

Rodney Wooten

Dec 15, 2015

I recently purchased a 2015 Ford Edge and brought it in for its first service (7500).The service staff was very helpful and efficient. I was out in about an hour.

Anadel Pinzon

Dec 11, 2015

Excellent service. If I had any advice, it would be for the reps to be a little bit more familiar with the vehicle. i had a lot of questions that they could not answer. Especially regarding the high-tech details such as navigation and phone sync.

Eakin Rob

Dec 10, 2015

The recall service took 4 days. I was told the repair shop was very overwhelmed with these recalls which I understand. I was supplied with a rental from Budget, an Explorer limited. What a car!, and finally my car was done. You have very good service writers in your department. Professional and friendly.

Eunise A. Poblete

Dec 10, 2015

Ford Escape 2015. Customer received an excellent service. Negotiation, processing and purchase of car went smoothly in spite of the many traffic of customer during the day. Observed that staff had a good teamwork. Questions and inquiries were addressed with respect and professionalism.

Matthew Thomas

Dec 10, 2015

I had a great experience getting my new 2016 Eco Boost Mustang from Star Ford Lincoln. I was a little nervous when I got to the lot. I had never bought a new car from a dealership before and was not looking forward to aggressive sales tactics. Thankfully I had nothing to fear. Lawrence (the salesman) met me with a warm smile and friendly handshake. Within about ten minutes I was on my first test drive. I loved the car but I knew there were several on my list I wanted to try. After talking about the price Lawrence actually encouraged me to try all the cars I was thinking about even though they were from other makers. I was not prepared for a salesman to be so understanding of my perspective. I tried several other cars that day. They were nice, but i couldn't stop thinking about the Mustang. I even had a few bad experiences with other dealers and there overly aggressive tactics. I was told at one place if I left to sleep on it the deal they were offering would go away. Needless to say I went back to Lawrence at Star Ford Lincoln the next day. We had to work to get the price I wanted, but Lawrence made it happen. Never once did I feel like I was being taken advantage of by tricky sales tactics. Now everywhere I go people tell me what a beautiful car I have. I don't hesitate to tell them where I got it and how great the experience was when I bought it.

Jose Ochoa

Dec 8, 2015

After the second time for tail lights recall, the service was very acceptable. I wish I had received my vehicle washed. J. Ochoa

Kari Seekins

Dec 7, 2015

Paul help me find a C-Max Energie on Black Friday and was incredibly helpful and patient throughout the whole process, despite it being a crazy busy day at the dealership. He also got me a great deal and followed up with me several days later to make sure I was super happy with the purchase. I keep Paul's card in my car, as I know he will always be there for support if I have any questions. I came in to test drive the C-Max and ended up walking off the lot with a lease on the car by the end of the day. I drove a Prius and Prius-C before coming to the dealership, and was not impressed with the quality of the vehicle or the visibility. The C-Max drove like dream and I have the visibility and command of driving a much larger vehicle which was great. I also fell in love with all the bells and whistles (i.e. ambient lighting, navigation, leather seats) in the car I drove, and having those little extras makes my driving experience extra luxurious. Because my round trip work commute is 11 miles, the C-Max Energie is perfect for me. During a normal work week I don't use a drop of gas, but I like having the security of knowing I can switch to the gas tank for longer road trips and not have to worry about finding a charging station.

Barbara Buckman

Dec 2, 2015

I Ihave been using your service department for twenty (20) years. I have been very happy with the service department.The new facility is beautiful. Very comfortable place to wait.

Lynn Miller

Dec 2, 2015

Staff was very helpful. Perhaps consider having more than one cashier on duty at end of day, as the person in front of me had a complicated problem, whereas I and the people in back of me simply needed to pay for service. Also, I was surprised that a caution light 'low tire pressure' was not addressed, as simply adding air to the tires could have easily been done.

John Costella

Dec 1, 2015

I was very pleased with the service of my f-150 truck. Staff was very friendly and helpful. I was in and out with ease..

Maria Videla

Dec 1, 2015

My service rep was very courteous and was able to get my battery replaced under my new vehicle warranty in less than 1 hour even though I showed up towards the end of the day... my family has been servicing our Fords for more than 15 years at Star Ford and love the new facilities. Great waiting area and friendly staff throughout.

Laura Hicklin

Nov 30, 2015

Took my car in for an oil change. They spotted a nail in my tire and fixed it (for an extra charge). They cleaned up some oil smudges that were on the inside of the car from the last time we brought it in when we had to put in a new headliner. Only waited for a couple of hours.

Max Kinberg

Nov 30, 2015

Well, I wasn't planning on leasing a car right then and there. But, they were determined to make me a deal I couldn't say no to. And they did! Im enjoying my 2015 Ford Focus.

Robert Bringas

Nov 30, 2015

The service was great................................................

Roberto Cortez

Nov 29, 2015

2015 mustang ecoboost recall. Service was good. Rep did a great job.

Marc Selik

Nov 27, 2015

I bought the 2016 Ford Explorer base model. Staff was very helpful. Service was great.

Gerardo De La Rosa

Nov 26, 2015

Great service department and great dealership! The new building is beautiful and such a delight to be in while you wait for your car.

Phillip Rothstein

Nov 26, 2015

This was probably the best experience I've ever had when I leased my new Lincoln MKZ. Angela was efficient, knowledgeable and kept the process to the shortest amount of time ever. My new MKZ is a fantastic car.

Cynthia Griffing

Nov 22, 2015

Purchased our 2007 Mustang convertible w/ Star Ford, have received honest, friendly service from everyone. Ms. Frances the service manager was instrumental in getting Ford Motor Corp. to help us recently. For which we are most appreciative.Eddie Gonzalez, & Pedro always make leaving our car for service a good & positive experience.

Melissa Farnsworth

Nov 22, 2015

Really like your new finished facility. Melissa was very helpful and friendly. Thank you.

Edwin Moossaian

Nov 20, 2015

sales staff was very easy going and it was a pleasant experience to lease the car

Joshua Drake

Nov 18, 2015

The sales person was excellent....his knowledge, professionalism, follow up, and demeanor were all top notch. I would definitely recommend the dealership in the future

Arthur Aroyan

Nov 17, 2015

Greate service, good job.thank you, will come back to this service center

Todd Flora

Nov 17, 2015

I'll certainly recommend friends and family work with Casey Robinson, who handled both my and my wife's leases. Casey did an excellent job, putting in a lot of time, to get me into my new C-Max Energi in the color and with the features I wanted, at a price I could afford. In fact, he did so well that my wife -- who was only starting to think about getting a new car ("at some point") -- came in the next day to lease a great new Fiesta from him.Big kudos to Freddie in finance as well who was thorough, professional, and didn't leave anything out. I felt very taken care of and all fine print and value-added programming was shared openly and thoroughly.

William Powell

Nov 17, 2015

I have had my vehicle service at Star for years. Never had a problem. Charlie Garcia is my service advisor. He is very knowledgeable about the Fords and is a very trust worthy on selling only what is needed. The service techs at Star Ford do very good work. The owner of star FordLincoln should be proud of the Service Dept. This is from a very satisfied customer.

Donna Fahey

Nov 16, 2015

I purchased a used 2014 Ford focus. Within two days of my purchase I found out there was an issue with the transmission. After several calls I was able to schedule a maintenance appointment the following week and they handled the problem right away. Everyone I've met in sales and service has been very professional and polite. Buying a car can be a scary and annoying process. Your staff made it really easy and pleasant. Thank you.

Linda Benoit

Nov 16, 2015

Melissa Dunlap was my service writer and she provided excellent customer service. she kept me in the loop while i waited for the car to be service. i'll request her the next time i come in.

Ronald Valenta

Nov 16, 2015

good morning...my representative was very pleasant and efficient. the cashier and the valet at the end of day were equally nice. thank you

Jane Nachazel

Nov 14, 2015

Staff was very helpful! I have a 1993 Villager and Charlie was diligent in seeking out a used part to replace the broken driver side chest belt assembly. I have Multiple Sclerosis with adaptive equipment on the car so making the belt work (and the car legal again) was critical. He also fixed a problem with the taillights that had gotten stuck in the on position.Two small issues: 1) The seat belt warning light worked normally prior to service and now it stays on all the time. 2) The automatic headlights worked normally before service and now I need to turn headlights on and off manually. These don't affect driving the car, which I very much need, but shouldn't have occurred. That's why I rated a 4 and 9 rather than a 5 and 10.

Celia Wahl

Nov 13, 2015

Courteous staff. The service and attitude of the staff made me a Ford loyal client.

David Chrencik

Nov 12, 2015

The service representative, Ms. Davis, was very efficient and courteous. The routine service was promptly completed within the estimated time with no surprises. I especially appreciated the email notification that the service on my car was complete.

Benjamin Arnold-ladensack

Nov 6, 2015

Very helpful staff ! They walked us threw the process very well.

Gary Jimenez

Nov 6, 2015

The communication was great from my service advisor. The new facility is very inviting and gives a better vibe about doing business with Ford and the money we spend on cars and service.

Manuel Rivera

Nov 6, 2015

Bought a 2014 Ford Fusion, the service was good and the staff was helpful.

Sanford Sheklow

Nov 6, 2015

Recent lease and vehicle change (moved up to a 2016 Escape from my 2013 Escape) went well. The leasing agents (Thomas and Mark) were great and made the process much easier and comfortable. Definitely a "go-to-again" experience.

Gregg Henderson

Nov 3, 2015

This was the fastest I have ever completed the purchase/lease of a vehicle. I lease, and turn over my vehicles every 3 years. I presented what I wanted and what I was willing to pay and it was met without "I have to check with the sales manager", or "We don't have that but why not this one at $5000 more." I was given several options, all within what I was willing to do. . Only 3 stars for the facilities, but they are currently under construction, so had to do with what was available. The new facility looks great and would probably been 5 stars.

Grace Ortega

Oct 29, 2015

I appreciated that my car was fixed so quickly and that the car was cleaned.

Jeana Ang

Oct 28, 2015

The agent on the counter, I believe her name is Sam, was very courteous and polite. The man who drove the shuttle to bring me back to work while my car is being serviced was also helpful and polite. I was treated really well by all staff in this dealership and will continue to go there. It was a more pleasant experience than the dealership I went to before. Thanks Star Ford Lincoln.

MARILYN E. SELL

Oct 28, 2015

BOUGHT OUR 2015 MKC FROM STAR LINCOLN. WE ARE VERY PLEASED WITH THE SERVICE DEPT., BECAUSE OF CHARLIE. HE IS THE BEST. MY 2015 MKC HAS 5,000+ MILES ON IT AND IS ALMOST A YEAR OLD. THE HEADLINER IS FRAYED AND DOES NOT MEET THE WINDSHIELD. CHARLIE TOOK IT TO THE UPHOLSTERY SHOP. THERE IS NOTHING THAT CAN BE DONE ABOUT THIS DEFECT OTHER THAN REPLACING THE ENTIRE HEADLINER. THE MKC HAS A RETRACTABLE SUN ROOF. I AM SATISFIED THAT CHARLIE AND CREW DID WHAT THEY COULD WITHOUT MAJOR WORK. HE WAS HONEST AND UP FRONT WITH ME ABOUT THE PROBLEM. THAT'S ALL I COULD ASK.

Patricia Tabet

Oct 28, 2015

It was super easy to purchase my car from leasing. Ken Khangholi was fantastic, very friendly and helpful. found the best financing for me. Great experience

Janet Sarquiz

Oct 27, 2015

I had my Escape serviced. Originally I was told it would be 5 days till they could get to it. To my surprise they squeezed it in and it was done in 3 days, saving me money on a rental.

Razmik Gozalians

Oct 27, 2015

Seems like issues with moving to new building is subsiding. Rudy Valdez communicated properly and returned my truck on time.

Chris Shoup

Oct 25, 2015

Overall very friendly, efficient, all promises kept.

Jeana Ang

Oct 22, 2015

The staff were all courteous and helpful, specially Samantha who was on the counter and the driver of the shuttle who took me to work while my car was being repaired. I will bring my daughter's car, Ford Fiesta, there from now on.

Kempton Everist

Oct 22, 2015

Overall the service was good I wish You could have a Shuttle service that starts at 7:30am I walked back to my work because I start work at 8am.

Mikhail Tank

Oct 22, 2015

I went in for service and as always Charlie Garcia provides to of the line, excellent service!! Thank you

Ryan Rowe

Oct 22, 2015

I always appreciate Charlie Garcia, sorry he is retiring next year. The mechanics diagnosed my problem and fixed it. That's what going to a dealer repair shop is about... I only wish it wasn't the most expensive option... :-)

Andrea Anderson

Oct 21, 2015

The staff was very helpful, anticipating my needs.

Chantique Hohner

Oct 21, 2015

I bought a 2015 Ford Focus. Staff was friendly, I did get a surprise tax fee at the end that was not mentioned previously though.

Joal Ryan

Oct 20, 2015

Good service, good recommendations, per usual. 50 characters.

Robert Bringas

Oct 20, 2015

I purchased a 2014 Used Ford Focus from AC. She was a great help with many of my questions and I am definitely satisfied with my purchase. There are a couple of issues with the car that I am trying to resolve now, but I should get an answer from AC shortly about it. (Issues: the car tires and the acceleration of the car)Thanks.

Mary Ann Peterson

Oct 18, 2015

My service rep Melissa Dunlap kept me informed of my cars progress. I found her very helpful.

Carina

Oct 9, 2015

I liked that for the most part they let me shop and make decisions at my own leisure. The original sales guy (Jesse) was super pleasant, but I did not like the fact that when he went to go consult with his "manager" on two separate occasions that whom he really brought out to talk with me was not a manager but rather another sales guy named ??? (long hair pulled back into pony tail). - I thought that was rather sleazy of both of them. In the end, a very forthcoming sales guy from the internet sales department ended up following through with the deal and was very helpful in making the sale(Chris, I believe). Sorry, I am blanking on names today. Anyhow, I was glad to have found this little car at your dealership.

Holly Desrosiers

Oct 9, 2015

I arrived early for my 10 o'clock appointment but Mike took me right away. He provided me with a ride to the local mall and by the time my movie finished they knew the issue. They needed to keep my car overnight so they paid for my rental car. My car was ready first thing the next day.

Michael Koch

Oct 7, 2015

This was the first time in 5 years that I only had to wait about an hour and a half for my car. In the past I waited all day.

Thomas Dudley

Sep 28, 2015

As always, first class, by all involved.From service rep all the way to cashier.

Thomas Keiser

Sep 28, 2015

Melissa was courteous and helpful. Everything was as I have come to expect. A+

Amanda Yollin

Sep 24, 2015

Casey was incredibly helpful and walked me carefully through the whole process. He made buying my new car extremely easy and I left with a big smile on my face, very happy with my new car! I will recommend him and your dealership to anyone I know who is ready for a new car!

Steven Wishnoff

Sep 24, 2015

Your Customer Service Rep Charlie is an amazing direct contact for me. He knows my vehicle well, and he knows me and my preferences. I was thrilled to be connected with him after Bruno left Star Ford. It is important to me that I have a single primary contact to deal with and Charlie IS that person. If /when he leaves Star Ford you will hard pressed to find someone to take his place. He returns calls, is focused on my/my vehicles needs and is always honest about what is involved with any repair or maintenance issue. My car has ONLY EVER been serviced by authorized Ford Dealerships. Charlie, and Bruno before him, always took into account my vehicles history, my personal driving habits etc., when advising me.

Tadeusz Charewicz

Sep 24, 2015

Terry the service manager was great. The total service took longer than I would have expected.

Michael Logan

Sep 23, 2015

Mike Owen was great. There was a bulge in one of my tires, and he was able to have it replaced. Possibly avoiding a blow out on the freeway. Thank you.

Ruth Silveira

Sep 23, 2015

I purchased a 2015 C-Max energi. I love it. I enjoyed working with Lawrence, my sales person. And another staff member made a point of meeting me and describing to me her experience with the car as she drives one herself. The combination of exterior and interior colors I wanted was uncommon apparently and the staff needed some time to track down some choices; there were only two. We hit a glitch on the first one, it was under the transmission part recall, which this dealership didn't know until all the papers were signed and my insurance was bought. Lawrence caught the problem, bless him. John Sacco, the general manager, got me the other car, the only other one, and gave me a good deal. And neither of these cars was really close by. I appreciate the trouble taken. Brian helped to facilitate all this. So, you see, I met quite a few people over there at Star Ford. The only other slight negative was that I had made an appointment to test drive the energi but when I arrived there wasn't one available to drive, it had been sold that morning. I did drive the hybrid C-Max that day and got a feel for the car but I had to come back again to drive the energi. I appreciated Lawrence taking a long test drive with me so I could be sure that the car would make it into my driveway. And I appreciated Lawrence picking me up on the day I finally drove my new car off the lot. He has been really good about following up with me and being sure that all my questions are answered and that I am still a happy camper. Which I am. I am very happy with my new car!!!Oh, one more thing: My first encounter with all the paperwork was stressful; it took a long time, I was tired and hungry and there were still more decisions to be made. When I'm tired and hungry 'no' is the safest answer. My second encounter with the paperwork went much more smoothly, perhaps a lot of it had already been filled out.

Brian Hodge

Sep 22, 2015

Like the new place. More welcoming. Raises my expectation of good service.You could have been a bit quicker getting to customers in line.

Jane Smallin

Sep 22, 2015

I was very pleased on several levels,1 my appointment was taken on time2 the service man, Mr. Gonzalez kept me informed. 3. The restroom was clean and well maintained(shows that the worker bees take pride in the building)4. the food machine actually took my dollar and gave me the fretos.5. the paper work is easy to understand, 6. My car and the paper work was returned politely and I was thanked for being there. not to happy with the email telling me I missed my appointment, but the last two weeks have been filled with "stuff" like that.6. will be back for my multi check before Dec.Thanks for caring about your customers.

Laura

Sep 22, 2015

Terry and others who took my call were very helpful. I feel safe driving my Ford.Top notch service as always, thank you!

Denise Gonzalez

Sep 21, 2015

Very great staff. Made buying my first car a great experience.

Michael Cena

Sep 21, 2015

The AC compressor and condenser were replaced and the AC unit works great. Everyone I dealt with was very helpful. My only complaint was when the car was washed, there was a white film on the hood. I would certainly come back as the price was less than I thought, the car was ready in a reasonable amount of time and the people I dealt with treated me well.

Rodney Wooten

Sep 21, 2015

The vehicle that was purchased is a Ford Edge (2015). The service was excellent and the sales staff was very helpful and the whole encounter was quite painless.

Sampson Chan

Sep 21, 2015

Eddie Gonzalez was excellent! He handled my 115,000 service while I waited in the brand new customer lounge and delivered my car on time and WASHED. Excellent service by the Glendale Dealership.

Dana S

Sep 20, 2015

Charlie is always so polite, friendly, and professional. His follow ups were prompt and thorough, and the work on the car was done great by the mechanics - it runs great! I love my older Explorer, and Star Ford has made it once again reliable and a true pleasure to drive.

Don Wilson

Sep 20, 2015

Sales staff did a wonderful job reviewing the vehicles options. Josh was very knowledgeable and presented capabilities of the Edge very professionally in a low keyed manner, no high pressure but with timely responses to our questions.

Jessica Hoeschen

Sep 19, 2015

I love Star Ford! I always buy from you guys and bring my Ford to you for repairs. I went to Galpin Ford years ago and I just felt like a number, almost didn't buy Ford because they only wanted me to buy from what they had on their lot. I went to you and you got me the Ford "I wanted" in the color "I wanted". Then I started going to Charlie Garcia in the service dept. for any repairs- he's golden. When Charlie isn't there, Mike is great too. I've bought twice with you and if I like the style (go back to a more box shape, less curve) I'll buy my 3rd and 4th Ford (if I live to an old age) Thanks Star Ford! I trust you and get better service with you than any other repair shop or dealer. :)

Linda Syed

Sep 19, 2015

I had blown out a tire and had to have the car towed in (no spare tire car). I got new tires and the other work done. They managed to make the rim look good again too.

Claudia Diaz

Sep 18, 2015

Great staff all the way around. No one told me NO to anything. That was a great feeling especially when my terms were difficult.I am already recommending you to friends. They can't believe the terms on my Kia Forte.Really happy.Thank you for everythingClaudia Diaz

Cynthia Griffing

Sep 18, 2015

Eddie Gonzalez and the whole Star Ford team always make me feel safe and confident when I have any work done. I feel respected and heard. Thank you to everyone!!!

Patricia Gonzales

Sep 17, 2015

The employees were helpful and nice. Very into there jobs. Thanks for

Craig Pettigrew

Sep 15, 2015

I bought a new 2015 Ford C-MAX at Star Ford. It was easily the best car buying experience of my lifetime. No pressure, and a very pleasant and knowledgable salesman who helped me every step of the way. I would highly recommend this car, and Star Ford for your next car purchase.

Grace Ponce

Sep 15, 2015

Customer Service is Awesome the Gentlemen who helped me gives a 101% to his customers this is the second time he helps me.. Can't remember his name though, sorry. The only thing I would change is the fact that, I should of gotten a complimentary car wash to complete my service that I paid for, that's something that should be offered to all your customers, other than that everything was great.

Juliette Sedlacek

Sep 13, 2015

This is my second Ford Escape and the service team at Star Ford is so great I'm ready for my third. Everytine I get my car serviced the staff is excellent, punctual and friendly. The best service a perfect 10!!

S. Madera

Sep 13, 2015

Ford explorer 2011. Dropped it of overnight, Received a call around noon. Great service!

Transit Connect lover

Sep 12, 2015

Things seem to be going better in the new building. I hope the service department continues to improve back to the point they were before they left the original building.

Beauchamp Rogers

Sep 11, 2015

Charlie Garcia once again to the rescue and your people finished ahead of time

Kathleen Warner

Sep 8, 2015

My service representative, Charlie, was great; friendly, professional and patiently answered my questions. Having coffee brought to my car as I waited is a very nice touch. Love the new service center - particularly the fabulous coffee machine. Would strongly suggest however that dealership website make clear no shuttle service on Saturday.

Maria Videla

Sep 7, 2015

Excellent service for my 2015 Explorer, not too long a wait and very pleasant staff, including technician.

Stephen Sanchez

Sep 6, 2015

I was looking for a Transit Connect for quite a while. This was the best deal for a 2013 I could find. The Van is so useful. I owned a Dodge Van in the 70's and It was the most useful car back then. The reason I did not get a Van for so long was the cost of gas. This Van does the trick! Thomas Kontos the Seller at Star Ford Lincoln was "Stellar"! He held the Van for me so I cold get the deal. He even came in on his day off. That is real service! This is my first Ford product and I can say this Van is real nice.

Daniel Mcnamee

Sep 4, 2015

I have purchased many vehicles there. The service was excellent, and the staff very friendly

Kevin Talverdian

Sep 2, 2015

It was timely and explained well the condition of the car.

Mabel Maultsby

Sep 2, 2015

I love the new building! FancyMike was informative and very funny.Lovely lady cashier was oh so sweet to me.Offering of coffee at 8am was also a nice touch.Great place. See you next time!

Martin Santiago

Sep 2, 2015

very friendly & imformative...Although, took much longer than expected, considerng I had made an appointment.

Maryian Craig

Sep 2, 2015

My husband and I have been customers of Star Ford for decades (including when you were located on Los Feliz) and we continue to recommend you highly to our friends, some of whom have purchased their autos from you as well. Charlie Garcia is presently our Service Adviser and we give him and your entire service department our unqualified commendation. Congratulations on your beautiful new facility.

Brian Riedel

Aug 31, 2015

Rudy did a very good job getting my car taken care of. A very enjoyable experience.

Tim Lindholm

Aug 29, 2015

Great experience in your new facility it's really modern and inviting.

Fabian Cerezo

Aug 26, 2015

I bought a 2015 Ford Focus sport edition. I wasn't expecting the sport edition but Jessie was very nice and was able to accommodate my monthly payment for that model. I would recommend this sales person to my friends and family. Being a repeated customer they did take care of me for coming back.

Helen Kummer

Aug 24, 2015

Staff was helpful. Job was completed well within the time stated.

David Ward

Aug 23, 2015

I was happy with the experience for the main reason (recall work) I brought in the car but I was not able to have my a/c inspected due to a backlog in that dept. I was offered a rental car via my extended warranty but decided to just bring the car back later for that work.

Shawn

Aug 20, 2015

Excellent service from beginning to end. Angela was great and finance was easy to work with. Too that off with wonderful and genuinely nice people and you have a win win!

James S

Aug 19, 2015

Our salesman, Casey, was great.....friendly, knowledgeable and timely! Facilities are under construction so don't expect a spectacular lot.

Kristopher Lythgoe

Aug 19, 2015

CHILLI WSA A GREAT SALES GUY, the car was really nice

Ted Butler

Aug 19, 2015

The whole process was actually fun. Not at all stressful. Great team I look forward to working with for my next Ford purchase.

Razmik Gozalians

Aug 18, 2015

The new facility looks very nice. It would be very convenient to have additional staff on Saturdays to conduct more complicated repairs besides just regular service. Frankly I do not mind paying a premium on the labor to cover your overtime expenses.

Alfred Chavez

Aug 17, 2015

Service was great. the new facility is great. great great great

Horacio Hidalgo

Aug 17, 2015

Thank You Mr. Rudy Galvez. Great customer Services.?

Deborah Davis

Aug 15, 2015

I brought in my 2011 Ford Escape for service. My service manager was very helpful and got my car serviced quickly so I could get back to work quickly. I called in advance to schedule my appointment. Very satisfied.

Ronald Baer

Aug 15, 2015

2013 Ford Fiesta. Staff was great. Appreciate everything.

Angela Harutunian

Aug 12, 2015

Happy with everything. Charlie M. Is great. He has taken care of my car issues over 7plus years. He is a gem.

Marjorie Vickers

Aug 12, 2015

Service was excellent even though the transition to the new building was going on.

B Turner

Aug 11, 2015

Excellent service and support. This is our fourth Ford Transit purchased from Star Ford and they always take very good care of us. Price is always the best.

Rafi Sepanian

Aug 11, 2015

Overall I am very satisfied with ford star Glendale, malfunction in my panoramic view sunroof which was handled professionally and repaired as promised there was a little scratch I think it caused by the time technicians removed the gigantic window roof but handled very professionally by service manager we are human and entitled to make mistake and accident happened all the time without your knowledge. also I was given a rental car since they have to keep my car for couple of days. My Service advisor Terry is a gentleman with profession and class I am very very satisfied with terry. I highly recommend Ford Star Glendale, hands down this is the place you will have confidence buy or get repaired on your vehicle.Rafi Sepanian, happy Ford edge2013, Ford Focus2015 and Ford Econoline 350 2003 owner.Thank you all.

Sean Cook

Aug 10, 2015

Rudy is my service representative at Star Ford Service and he always goes above and beyond my expectations to keep me informed and updated. Thank you, Rudy!

Marlene Hardt

Aug 6, 2015

Whenever I drive from Montana to CA for a family visit, I take my vehicle to Star for general maintenance: oil change, tires, etc. The staff has always been friendly and professional, and work completed within the given timeframe.

Paula Taggart

Aug 4, 2015

I completed the review yesterday. Excellent, fast service. Terry was very helpfull.

Carolyn Williams

Aug 3, 2015

I had the best experience. The most important thing for me was that I never felt like I was being pressured into buying a car. Lawrence and Thomas were wonderful. Lawrence worked really hard to fine me just the right car. It's my favorite color, it has everything I wanted especially the wood, no sunroof, and most of all in the price range I wanted. I also appreciated Ken, the Finance Manager who walked me through the final paper work, once again I felt no pressure to purchase anything I didn't want. We had not purchased a car in eight years so I'm grateful that it was a positive experience.

Jim Silvers

Aug 3, 2015

Although I believe the car (a 2013 Fiesta) is a poorly designed vehical, your service department is always helpful and competant and Charlie Garcia is who makes me a fan of Star Ford, and I will always trust him and continue to come there for all my work.

Meghan Shearer

Aug 3, 2015

Rudy was, as always, incredibly helpful. I can always expect excellent customer service from him and look forward to continuing to trust him with my car in the future.

Frances Berman

Aug 2, 2015

2016 MKX. Everyone was in regular contact about when Lincoln's newest vehicle would become mine! Alex & Angela were completely prepared to teach me about this brand new car. I love it!

Monica TJ

Aug 1, 2015

Despite being told the service would take an hour and a half, it only took about 40 minutes! The staff was all very friendly and welcoming. It was a bit difficult locating the entrance because of the construction.

Karen Barcus

Jul 30, 2015

Angela was the very best salesperson ever!! Star Ford will always be the best dealership

Sam Orender

Jul 29, 2015

Rudy did a great job with our service. Thank you Rudy.

Joseph Bradberry

Jul 28, 2015

Sasha was great. It was a good experience and we love the Edge. Thanks againScott B

Zera Vaughan

Jul 28, 2015

The staff was great very helpful. Service was excellent

Georgie

Jul 24, 2015

I traded in my Ford Ranger for a Fiesta. Sasha couldn't have been more courteous and helpful in making sure all my needs were met. He was recommended to me by a friend, and I now I know why. I am considering leasing another car, a Subaru Crosstrek vs a Focus, at year-end. When I'm ready, I will be giving him a call first.

Richard Craig

Jul 24, 2015

2015 Ford Fiesta , everyone at Star Ford made my car purchase a plesent and enjoyable experiance!

The Works Customer

Apr 1, 2015

My service guy, Rudy, was very helpful. He made sure that my requests were fulfilled.

Gail

Mar 18, 2015

I needed basic service for the first 5,000 miles of driving my fiesta. It went quickly and all work was done correctly.

Mariella Freire-reyes

Mar 18, 2015

great staff.... Eddie answers my questions and has my car ready on time.

Sonia Flores

Mar 18, 2015

I took my truck for service on March 12. I was greet it by Paul as soon as I arrived at the shop. John Garcia help me with the paper work and briefly advice me at the work been done on my truck. At the end the lady at that cashier was very helpful. I am really sorry I forgot her name,because she made my date. Star Ford has made a BIG improvement with customer Service. Of the seven (7) years of business with Star Ford, this has being one of the best visit. I can NOW recommend my Family and friends to visit Star ford-Lincoln. THANK YOU !!! PAUL,JOHN AND LADY FROM THAT CASHIER, YOU GUYS ARE THE BEST.KEEP UP THE GOOD WORK :D A+A+A+

Ivan Marroquin

Mar 17, 2015

Knowing that if something goes wrong, who ever you deal with should fix it. And that's exactly what happened at star Ford. For that I will count on star Ford and there employees. All I have to say is if you don't leave with a smile in your face by the end of the day . well they just didn't do there jobs. And believe you me my wife and I were all smiles.thank you star Ford in the city of Glendale :-)

Laura Paterson

Mar 17, 2015

Charlie Garcia is an extraordinarily, amazing service manager!

Wreszin

Mar 17, 2015

Undergoing remodel so it's unfair to comment on facilities other than to say they should have an accurate date of completion (expected) displayed.... Hey, it's a dealership!

Alfred Chavez

Mar 16, 2015

fast and efficient service service with a smile. construction will make the place much nicer

Cosmopolitan

Mar 15, 2015

My car is made of plastic! My new Ford Escape has been in several times since I purchased it only 4 months ago. My elderly mother and I paid cash for 2 new cars on the same day. Once they had our money they let us drive off with cars with existing problems that they did not check before selling it. Our salesman said he did not make enough commission so the problem is not his. The trunk liner is falling off the car and my gas cap has fallen out. The air cond broke down, allignment out and my temp gage has never worked. I drive 1 mile and it says I drove 10 miles. I was taken by the internet sales dept and found out from another Ford dealer I was overcharged.

Tadeusz Charewicz

Mar 11, 2015

Rudy Valdez was very helpful. Th repairs went pretty much as expected.

William Montgomery (Ana Montgomery)

Mar 11, 2015

Although you are still under construction at Star Ford in Glendale, CA, your customer lounge is perfect. Your staff is always professional and ready to help. Charlie Garcia is always ready to take great care of me and of my car; and even made fresh coffee for me. The car was ready much faster and in a shorter time than I had planned which enabled me to take care of other errands I had rescheduled.Overall an excellent experience - as always. Great team! Note: Throughout the years we have bought 4 out of 5 Ford cars here; also an easy and streamlined buying process...... thanks!

Jane Nachazel

Mar 10, 2015

Great staff! Both solved the initial issue and fixed a tail light I didn't know was out. Very communicative providing diagnosis and options. I keep coming back though my car is long past the warranty period. The quality and peace of mind are worth it.

Sarah Berry

Mar 10, 2015

I came in for service on my 2009 Explorer. It also needed a turn signal light replaced. I was in at 8:30 and by 9:45 on my way back home. Everything is working great!I can't wait for your new building to be completed.

Tyler V.

Mar 10, 2015

Thomas was fantastic. He worked with us diligently to get us the right deal, responding promptly and following up on everything he said he would. He stayed late to accommodate our schedule and make sure everything went smoothly.Fantastic experience; would buy from again.

Cindy Gordon

Mar 4, 2015

Awesome service, courteous and professional staff. Took my car in at my appointment time and had it done before the hour they quoted me. Thank you for great service :)

Michael Bievenouer

Mar 4, 2015

I responded to this once already. Everything is fine.

Robert Belli

Mar 4, 2015

It will be nice if they could wash the vehicle for you while it was in there for service. I did enjoy the free wi fi

Jason Shoemaker

Mar 3, 2015

Ed was awesome! Car issues not so much! I totally recommended them to a friend already.

Louis Chambers

Mar 3, 2015

I am truly pleased with Star Fords prompt and accurate service...Way to go.

Valued Customer Hannibal Industries

Mar 3, 2015

Bill is an excellent service rep, very personable!

Eric A.

Mar 2, 2015

I received an email reminder from Star Ford that my Flex was due for scheduled maintenance. I phoned the service department at 10:00am on Saturday to make an appointment. My service advisor, Charlie Garcia, was there and said I could stop by that day. I was there by 11:00am and out by noon, and the total charges for the maintenance were LESS than the estimate. Charlie was, as always, friendly, knowledgeable, thorough and conservative, never suggesting any service until it is truly necessary. All in all, another great experience with Star Ford service. Thanks for taking such good care of me and my car!

Kirk Breitenbach

Mar 2, 2015

Great service as usual. I appreciate the ride to work, the courteous service advisor and the quality of the work done by the service technician.

Melissa Farnsworth

Mar 2, 2015

Rudy was extremely helpful and efficient. I gave the facilities 5 stars even though the building is still under construction.

R. Smith

Mar 2, 2015

Salesman Thomas Kontos is a great salesman. No pressure, listens to my needs and responds promptly to my inquiries.

Ahmet Baydur

Feb 28, 2015

Excellent work and service. Efficient. Polite staff.

Kathy K

Feb 28, 2015

Service was excellent! I got an oil change and the multi-point inspection. Chewy serviced my car and he's the best in the business! You are very lucky to have him on your staff. He is very friendly, knowledgeable and helpful. Charlie, my service advisor, is also very nice.

Kimberly Valderas

Feb 26, 2015

Ford Focus hatchback SE - Full service. The staff was very helpful and addressed the issues of my vehicle. I would come back here again (and I will) when I have to get my car serviced again or if there are any other issues. HIGHLY RECOMMEND.

Miguel Luna

Feb 20, 2015

EXCELLENT AND FAST SERVICE,VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV

E Garcia

Feb 19, 2015

Great service !!!! Will be back and can't say enough about John - he is the best.

Martha Armas

Feb 19, 2015

I like to bring my Mustang to Star Ford, I've been bringing it since I bought it in 2001, and Charlie Garcia has always taken care of my car and tells me what needs to be fixed right away and what can wait.

Richard Dauglash

Feb 19, 2015

Charlie Garcia and service department staff are always up to the task in all aspects of expediting the work to be done to our family's vehicles!

Iryna Kucherenko

Feb 17, 2015

The service front desk was incredibly courteous and helpful. The service was very fast. The only negative comment I have is that my car was recently detailed and who ever drove it to the service area did not put a floor protector in before they set down, thus putting oily foot prints on the floor. I will definitely come again as this is not a huge negative and can be easily fixed. Just a bit of a bummer.

Maximina Torres

Feb 17, 2015

I was not acknowledged when I walked into the service office & once a service agent helped me we went out to my truck but since there was a line of people he went ahead & helped the next person in line. I had an appointment & at the end of the day it did not matter because it is first come first serve.

Simon Iniguez

Feb 17, 2015

Great service, friendly staff. Smooth experience. Thank you,

Christopher Sotin

Feb 16, 2015

Service was performed in a very timely manner. We always appreciate the feedback on our car.

Tom Fichter

Feb 16, 2015

The regular service on my Ford Escape Hybrid went without a hitch in one day. A recall notice is being handled so that I can be reimbursed by Ford for a part that I had already replaced.

Veronica Guijarro

Feb 13, 2015

This is the fourth time bringing my ford explore 2012 in to have the key pad on my door looked at and finally it was fixed. The first three times the service advisor must not have understood me and they were fixing and looking at the wrong part of my car. A few weeks ago when I brought it in and it stayed for 4 day and when I got it back Manny helped me at pick up and saw how frustrated I was with the my whole experience I was told my car was fixed and when I picked it up I tested the pin pad and it still didn't work. Instead my key was replaced. He told me to bring it back to him and he would take care of it. Manny Paz was amazing he listened to me as I explained my issues and told me he would take care of it. It took this time 3 days to fix but Manny kept me updated each day which I really appreciated. From now on I only want Manny as my service rep.

Kelly Martin

Feb 11, 2015

The customer service was really good. I was a little shocked that I was told that the transmission trouble I was having was because my automatic transmission was in a car that was designed for manual transmission. It seems like Ford should have designed the focus two different ways - one for auto and one for manual - so if that is indeed true about the Focus, I was a little surprised. My car still shudders a little bit - although they told me that it would because of the design. The customer service with dealing with the complimentary (due to my warranty I purchased) rental car was superb. They worked with my crazy work schedule to ensure that I was able to get my car back quickly and returned my rental for me.

Seline

Feb 11, 2015

Thanks for all of your help. I especially appreciate the rental car considering that I had just been in to replace my alternator.

Kathryn

Feb 6, 2015

John in the Service Department was very helpful!!!

Francine Betancourt

Feb 2, 2015

We brought our 2011 ford explorer in to have it serviced for a noise. Upon inspection our service advisor Manny then told us that they found and fixed one noise but there was also a light noise in the engine that they could not figure out where it was coming from. He gave us our options and I authorized for them to take apart the engine and to fix the noise. The dealership had our explorer for a few weeks and provided us with a loaner car which was a new Lincoln mxs that we all fell in love with including our 6 year old son! We got out Explorer back and it is running excellent. We are very glad to have our car back and really appreciated that Manny kept us up to date on the status of our vehicle.

Joe Timm

Jan 30, 2015

It was good. The only bad thing was they said they would wash my truck with the 30K service, mentioned it twice as a perk they offered, but when I got my truck it was still dirty. Disappointing.

JR

Jan 28, 2015

Manny helped me that day, and he was wonderful, professional, and highly informative & knowledgeable-- would highly recommend working with him.

Jane Nachazel

Jan 27, 2015

Great staff! Pleasant environment given that a new facility is being built.

Amber Walser

Jan 26, 2015

Quick service, clear descriptions of the work the car needs, and friendly service. I've never taken my car anywhere else.

Frank Pavon

Jan 26, 2015

I took my car in because the engine light was on plus my trunk rattled every time I unlocked it. My vehicle was in the shop for 5 days (luckily I have an extended warranty from Ford). The service rep was great and I got a rental vehicle since my warranty covered it. The trunk problem was fixed but when I received my car back, the engine light came back on. My car is currently back at your dealer. Not good at all!

Pamela Amato

Jan 24, 2015

I am very pleased not only with my Ford Edge but with the kind and courteous attention I received while waiting for my vehicle to be serviced. See you next oil change!

Kittymac

Jan 24, 2015

20 mins job took 7.5 hrs; lying and loss of my truck n trunk cover. Promised after 48 hr time period to rekey trk ( that day)! Almost 2 wks later still no key n my trk still not re-keyed! Lied to by mechanic n management!

Julia Ryan

Jan 23, 2015

The service was great. I had a recall and oil change with standard service performed.

Russell Patterson

Jan 20, 2015

The repair for the windshield wipers, battery and works service was fine, except when I picked up the car, the windshield itself was cracked at the shop. Not to be alarmed. Charlie Garcia to the rescue (he knows the full story). The new windshield was put in today. The work on that was fine, too. Thank Charlie for handling the matter so promptly and professionally.

Charlotte Alexander

Jan 19, 2015

Everyone was helpful, it was a good experience! I would visit again for another new car.

Jerry Predaris

Jan 19, 2015

Had service on Saturday afternoon. Finished with in 90 minutes. thanks

Rex Nishimura

Jan 19, 2015

The staff was helpful, facilities poor. The 6.0 engine is horrible, Ford has not been supportive, and I probably won't be buying another Ford truck this year. I only hope Ram can give me a decent trade-in on my old Ford.

Rosio Portillo-garcia

Jan 19, 2015

Despite the fact that I didn't have an appointment for service they took me in and solve the problem. The car is running perfectly again at no cost. The car was under warranty. We have another Ford dealer close to the house but after the service I received at this location I am planning to go back for any other services needed.

Jim Henry

Jan 16, 2015

Charlie Garcia was very prompt and determined my problem very quickly, the repair was completed a day earlier than promised. total repair $3,000 and I am happy.

William Hines

Jan 16, 2015

I was very HAPPY with service we got from Tim, will tell all my friends about the service I got.

Elizabeth Canino

Jan 15, 2015

Im please with the service departmentDont make this so difficult or will not take the time

Sunja Ackerman

Jan 15, 2015

Rudy Valdez Was EXTREMELY helpful. As is your entire Staff. Thank you for being there.Sunja Ackerman98 Ford Windstar Van

Ashley Henley

Jan 13, 2015

Everyone was very kind and patient. They took great care of my car.

Cheryle

Jan 13, 2015

My service consultant, Charlie Garcia was very responsive and helpful as always. He answers all of my many questions. I was so pleased they were able to complete a big job in one day. Very well done!

Nicole Marsh

Jan 13, 2015

I went in to the dealership just before the lunch hour with my two small children. The staff was very attentive in getting my paperwork ready in a timely matter. The technician quoted me an hour for an oil change (which seemed reasonable for that time of day). I got a phone call in less than a half an hour telling me that my car was ready. So not only was my car done quickly and efficiently, the staff was great at getting my paperwork and payment done quickly. And they were really sweet and patient with my kids while I was in the office!

Dale Ferency

Jan 10, 2015

I always try to deal with Charlie Garcia when I come in for service. He has always been a pleasure to deal with.

Jennifer Mcfadden

Jan 7, 2015

I brought my car in for a 5000 mile oil and filter change. John Garcia was wonderful! He was so cheerful and helpful and efficient...he did an excellent job!My car was finished by noon and John even had me car washed and cleaned inside and out!I am a very proud Ford owner and a very satisfied Ford customer!Thanks John!Sincereley,Jennifer

Flor Diaz

Jan 6, 2015

I WAS GREETED AT MY CAR AT OPENING HOURS ON SATURDAY MORNING AND THEY TOOK MY CAR RIGHT AWAY. HOWEVER, THEY TOLD ME THAT THERE WAS NO FILE OF MYSELF OR MY VEHICLE EVER BEING THERE, AND I HAVE TAKEN IT BEFORE SO I HAD TO GIVE ALL MY INFORMATION AGAIN. I HAD A FREE OIL CHANGE COUPON THOUGH, SO FOR FREE I WASN'T UPSET. WHAT DID BOTHER ME HOWEVER, WAS THAT I WAS NEVER CALLED IN TO NOTIFY ME WHEN MY CAR WAS READY FOR PICKUP. I HAD TO CALL THEM MONDAY MORNING TO FIND OUT.

David Quisenberry

Jan 1, 2015

Steve Lopez always gives us excellent service for our MKX cars. The service department is very professional and has our cars serviced and washed very quickly.

Elaine Bevier

Jan 1, 2015

Rudy "logged" me in and then Charlie Garcia took very good care of me. I'll always ask for Charlie when the car needs work! I am very pleased.Thank you all:)Elaine Bevier /Orrin White

Arlene Faalnik

Dec 31, 2014

Very nice and friendly man (John) helping me. Efficient and I was there within the time frame they quoted me on the phone

Fernando Vasquez

Dec 31, 2014

Once the service department opened to take in the cars, they were very helpful to servicing our car within the amount of time we needed. Also we requested some parts that were missing for cosmetic use which they were very helpful in ordering for us what they could. Our left rear window (on the drivers side) has a chrome trim that had been peeled off by someone while it was parked in a parking lot. We requested a replacement for just the trim, however they said we would need to replace the whole window. If it is easy to peel off the trim we would think it could be replaced just as easy. Thank you!

Bob Knox

Dec 29, 2014

great service, finished in a timely fashion, looking forward to the new dealership

Bob Miller

Dec 29, 2014

We bought our Excursion from Star Ford in 2001. It continues to provide excellent service 14 years later.

Chad Miller

Dec 29, 2014

Raul and his team continue to take care of me and my Ford. I know that I can count on him to get back to me in a timely and efficient manner.

Jessica Hoeschen

Dec 29, 2014

I spent $850 to fix a couple things they said I needed on Friday but will be returning today (Monday) because they couldn't for sure pin point was the issues I had with the car were yet. I went in with concerns of a noise & grinding. The very next day the grinding was worse & going in reverse now, not just forward. I think it'll be the transmission which I paid $4,000 to replace less than a year ago. I just want answers. I didn't feel great about leaving with no for sure solution on what issues it was having which isn't their fault if car isn't making the noise when they drove it. I just hope today they know for sure what it is & it doesn't cost much. I know my transmission is under warranty & although they told me it wasn't that, things I've researched with all the sounds & issues says it could most likely be that. We will see. I hope my regular service guy is there today. Other one was good but my regular guy who had the day off knows my car over the years & all the things I've had done to it or maintanence I've done. Hoping for the best early this morning.

Mayra Graciano

Dec 29, 2014

I wish they would better estimate how long our wait will be. I had to drive back because my suspension system was not turned back on. A little bit of an inconvenience. Other than that the staff is very nice.

Michelle Gonzales

Dec 29, 2014

Eddie Gonzales in service was great. Thank you 111111111111

Pamela Hemminger

Dec 29, 2014

Charlie is fabulous! We bought our Excursion from Star Ford in 2001 and you folks have taken great care of it over the many years since. When it suddenly started spraying liquid and seriously misbehaving, I called Charlie and he did a great job of restoring things to what they were just as I had come to expect from Star Ford. Many, many thanks.Best, Bob Miller and Pam Hemminger

Valued Customer

Dec 29, 2014

The Van was delivered a little later than expected but the Van is working great now. The construction makes it difficult to access service area.

Valued Customer Hannibal Industries

Dec 29, 2014

I have a Lincoln MKZ, service is always excellent from beginning to end.

Carl Allender

Dec 26, 2014

I have found the service to be very good and thorough. I appreciate receiving discount coupons for service and I always use them. It makes your dealership services more price competitive with independent repair shops. The facilities will be rated higher when the new building is completed.

Edward Mosqueda

Dec 26, 2014

Even though the place was really busy, I appreciated how quickly I was in and out. Everyone was friendly. Coffee and donuts were nice.

Javier Sosa

Dec 24, 2014

I did not expect to receive such a great service. Bill was friendly and listen to my requests. The car was ready later in the day.

Richard Cathcart

Dec 22, 2014

My 1999 vehicle develops problems due mostly to age, not mileage. But, it is a comfortable and safe car, one I enjoy driving. My latest problems were balky door locks along with another major repair. Charlie Garcia got my auto repaired and Pedro drove me home/picked me up the next day. Both fellows are really good people! I'm always happy to do business at Star Ford! All the folks in Customer Service seem to be helpful and knowledgeable. No one like having their auto broken down, but it's part of life as a car owner. Merry Christmas and a Happy New Year 2015!

Bob Knox

Dec 21, 2014

service & staff were very helpful & fulfilled service in a timely fashion

Leonita Edwards

Dec 21, 2014

Very positive. Very polite. Very efficient Very satisfied.

Sheri

Dec 21, 2014

I brought my truck in for its 114k check. Discovered front brakes needed replacing and it was done the same day along with fixing my left turn signal.Staff was very helpful.

Afton Lucas

Dec 20, 2014

Charlie Garcia is always most helpful. Here he provided a rental car while my car was waiting for a part.

Laura Elvira-lalla

Dec 20, 2014

Ford Explorer service was great. Staff is very helpful and courteous. Service was done quick and efficient. Will go back for follow ups.

Merry Robideau

Dec 20, 2014

I have to enter 50 charachters so trust me it was awesome and in and out quuickly!!

Alice Loo

Dec 19, 2014

I recently bought an Escape from you folks and found it to be a very nice experience. The sales person was very patient and helped me fine the model I wanted. He was very kind to help me look for my old garage door opener before I left the lot with my new car. I appreciated also getting back with my question on the rear cover for my car. It shows he cares.

Catherine

Dec 19, 2014

The staff was awesome. The man helping me (I think his name was John) was really nice and understanding about my frustrations about the issue. He also gave me a quarter so that I could get a toy from the little vending machine... Because I am a child, at heart. Nice touch, thanks guys! My only complaint was that my tire pressure light was on when I brought the car in, it would have been awesome if someone could have put some air in the tires, or at least mentioned it to me. I was going to ask if someone could check the sensor (I'd filled up my tires a few days earlier, but the light stayed on), but it totally slipped my mind. Thanks again!

Joyce Knox

Dec 19, 2014

Good, quick service. Good mechanics and desk people.

Laura Paterson

Dec 19, 2014

Always a superlative experience - sales, service, and management!

Leonela Garcia

Dec 19, 2014

Excellent service , great friendly people. Always glad to have my car serviced by the team

Marc Danzeisen

Dec 19, 2014

fast service. great service. service rep was thorough, and nice.

Michael Barnes

Dec 19, 2014

I had a nail in my RR tire. Charlie had it fixed in 20 minutes for only $15.00.

Victor Novella

Dec 19, 2014

Was excellent but I think this should clean the windows

Lucy Palladino

Dec 18, 2014

Despite being under construction the facility is as clean as can be expected.

Nelson Vignolles

Dec 18, 2014

Everything was great. I really enjoy my new Ford Edge Sport 2014

Roberto Cortez

Dec 18, 2014

2015 ford mustang ecoboost. everything was great, staff was wonderful from sales, to financing. great experience.

Rory Seidman

Dec 18, 2014

My ford 2010 Escape had problems with the transmission. The young man was very helpful!

Roxanne Majich

Dec 18, 2014

Everyone there was super helpful and accommodating. Very much enjoyed me experience!

Stanley Nishikubo

Dec 18, 2014

It was fine. Charlie was helpful. He kept me informed and was pleasant.

Paul Richardson

Dec 17, 2014

Eddie was a great guy. I brought him back a Santa's Helper hat..... hope you are making him wear it. Tis' the season!

Sandra Barrow

Dec 16, 2014

What can I say? In the past there were so many unpleasant things I did not like about the car buying process. I hated the idea of looking for a car. But when I met Hoss Ala, I experienced a whole new and awesome sales experience! I explained what I wanted, a Ford Taurus, what I wanted my monthly payments to be and the most important thing was, I DID NOT WANT IT TO TAKE ALL DAY! Hoss explained every detail about my 2015 Taurus, he even went the extra mile to follow me in my new car in order for me to return my rental. Star Ford will be my go to place from now on. Thank you for a great car buying experience!

John Pooley

Dec 15, 2014

Charlie Garcia is one of the best service advisors I've ever worked with; and he likes old manual-shift Focuses!Looking forward to the new service facility.

Robert Iadevaia

Dec 15, 2014

Every time I have my vehicle in for service it is a positive experience., a special thanks to Charlie Garcia in Service... Respectfully Your's , Robert.

James Orso

Dec 12, 2014

My serviace tech. Charlie Garcia was very helpful in solving the problem I had with my Mustang. He was very courteous and knowledgeable at his job. He should be rewarded for his helpfulness by Star Ford.

Luz Oneil

Dec 11, 2014

On Thursday December 4th I was at the Lincoln Servicing Department by 7:30 AM. I was the first customer to arrive and when an attendant came over and asked what I needed I explained to him that the brake light was on and off and I also needed a regular 5,000-mile check up. He asked me if I had an appointment and when I said no he said that I could not be seen and if I wanted to leave my car it would not be ready until probably late afternoon Saturday. It was the first negative experience for me because I always like the service I had been getting. Late afternoon I called to report what had happened and the gentleman who answered the telephone, John Garcia, apologized profusely for the answer I got from the attendant in the morning. Mr. Garcia was very cooperative and told me to be there the next morning by 8 and he would make sure that someone took care of me right away, which is exactly what happened. My son was having neck surgery at 10:45 a.m. and Mr. Garcia made sure I was out by 9:15. He let me know that the car had not been washed so that I would not be late for my son's surgery and he handed me a voucher to a free car wash. Thus, I did have a negative experience on December 4 but Mr. Garcia's superb customer care and positive attitude restored my confidence and I will continue to bring my car for maintenance. I hope the person in charge appreciate what an outstanding staff member the organization has in Mr. Garcia. Thanks,Luz O'Neil

Rafael Mendez

Dec 9, 2014

The service rep Charlie let me know everything that was needed to be done on my car. I had been told that I needed transmission oil flush and coolant reservoir to be flushed, but had it checked and everything was still good with those contents. Overall great experience.

Robert Moses

Dec 9, 2014

I was very pleased with the quick service and the replacement of the broken tailgate latch on my Ford Ranger.

Steven Kirk

Dec 9, 2014

The staff was very friendly and helpful, as always. Not sure I really needed the two new tires that were recommended and I ended up buying, but I got them based on the service guy's suggestion. The tread looked fine to me on the "old" ones.

Cody Masters

Dec 8, 2014

John Garcia is the man! Very helpful. Very friendly. Very comfortable to interact with. You are lucky to have him as an employee.

J.B. Popplewell

Dec 8, 2014

John Garcia is great! He is friendly, helpful, and very professional.

Carolina Claveria

Dec 7, 2014

You've all been very helpful. My car runs great, job well done. Thank you all.

Sharyn & Peter Godfrey

Dec 6, 2014

Charlie Garcia and all of the staff at Star Ford are excellent!!!

Laura Paterson

Dec 5, 2014

Always superb customer service from Star Ford, across the spectrum, from sales to service.

Mark Danzeisen

Dec 5, 2014

Excellent service. John my service advisor is honest and likable. The techs seem very thorough and fast. I would have given 5 stars on the 'Facilities' but they're going through a major remodel.

Sanford Sheklow

Dec 5, 2014

Left my vehicle for service the night before (key and service request in envelope-drop box). Recall services were completed the next day and the service agent was in contact with me via phone calls to keep me informed of the service process. Unfortunately, additional service needs (computer and navigation errors) were not completed due to apparent unavailable replacement parts. I will have to return my vehicle at a later date to complete the necessary repairs. This additional trip to the dealer while necessary, is an inconvenience for me. I appreciate the work to date and cooperation of the service agent but would like to have all the work completed in one visit.

Gerard Moultout

Dec 4, 2014

Charlie Garcia is the BEST service advisor ever!!! He and a mechanic on his team, who I believe is named Hippy, are the reason why I continue to use star Ford Service.

Ryan Rowe

Dec 4, 2014

Charlie Garcia is always helpful. Friendly, direct and thorough.

Deborah Davis

Dec 3, 2014

I bought a 2011 Ford Escape from Star 2 1/2 years ago. I absolutely love the car.The service I've received at Star has been excellent. The staff is knowledgableand courteous. Looking forward to when the remodeled dealership is finished. I highly recommend!

Thomas Warren

Dec 3, 2014

getting in/out of service area was easy. Staff was courteous and all went smoothly. My only question is I have had troubling joining the email service for notifications and have asked several sales people and they all say, "that is not my area--you will have to call when 2 people are working that know computers" well duh, that is pretty unacceptable in this day and age. Not a favorable way to treat a customer. Other than that, things were fine.

Alfred Chavez

Dec 2, 2014

staff was very helpful and provided the service on a timely manner

David Riedel

Dec 2, 2014

I feel like the service department cared about my car, but more importantly my time! I love the on premise loaner car! Awesome!

Dr. olson

Dec 2, 2014

I have a 2013 ford fusion. Went In factory recall. Was told part wasn't in till Jan but they could do another recall on my vehicle and it's was ready for it oil change and checkup. Eddie was very nice and helpful. Work was done before estimated time and all was good. Cashier was nice and quick in getting me in my way. Facility was still under construction but still comfortable and organized.

John Van Hout

Dec 2, 2014

The only reason I would NOT recommend Star Ford is the cost. Being a halo car, the Thunderbird has always been serviced at the dealership. My other cars have not been serviced at Star Ford because of this expense.

Meyer Charles

Dec 1, 2014

This was my first visit to Star Ford as I just relocated here from Florida. The experience was excellent and they are even helping with a Ford rebate.

Robert King

Nov 27, 2014

John Garcia takes care of getting my car serviced promptly. He also answers all of my questions. I await his call to have my transmission serviced.

Aleksei Koutassevitch

Nov 26, 2014

Eddie Gonzalez was awesome as always, took my car in quickly, advised me on what could and could not be done on the Saturday (due to tech's schedules), called me back when it was done (timely), great work, thank you!

Don Germann

Nov 26, 2014

Rudi, the service manager I worked with, was excellent. He helped me secure the manufacturer code for the door combo lock (unfortunately that was not provided at the time I purchased the Escape from Star in 2012). I was under a rather strict time schedule; he agreed to be done by the time I needed to leave and he returned the Escape (with the code) prior to the time. A previous occasion last week, he guided me through the required maintenance work to be completed and the Escape was returned at the time promised.Don Germann

Ester Haltom

Nov 26, 2014

Great service representative John Garcia...I come here because of him!

Jacki Ortiz

Nov 26, 2014

Went in for an oil change, was informed my car might need more but would let me know more once they were working on my car. They came back and said the other work could wait till around march to be completed which was great news because I didnt really want to spend my whole day at the shop with a 4yr old. All and all it was fast and we were out within an hour.

Luis Rodas

Nov 26, 2014

The current construction is an inconvenience when trying to service my car. Also, outside waiting area not ideal in current weather.

Sabrina Won

Nov 26, 2014

It was a good experience. My schedule is very tight and I needed to buy a car that day and for a good price. Great staff! Thank you.

Albert Der Mesropian

Nov 25, 2014

I enjoy my time at the dealer shopVery friendly staffKnowlagable sales personManagement was very friendlyGreat experience

Christina Edwards

Nov 25, 2014

Charlie Garcia is the best service advisor! He takes great care of both our cars which is why I chose Star Ford to take care of our Flex over any other Ford dealer

Eric Ziegenfuss

Nov 25, 2014

The entire process was very easy probably the most enjoyable time buying a car I have ever had Thanks

Gregory Murphy

Nov 25, 2014

This was a service appointment for a 2013 Ford Explorer -- regularly scheduled maintenance. They took the car 15 minutes before the appointment time, and the car was ready within an hour. The results of the regular inspection were clearly explained, the car has been running great, and I can't say enough about the service team. Very professional and we are happy to put up with the construction to get the level of service they provide.Thanks.

Paul Kim

Nov 25, 2014

charlie garcia is the reason i continue to get my car serviced at the dealer even after 100k miles.

Cheryle Healion

Nov 24, 2014

The service was great in getting my tire fixed! My service consultant, Charlie, is great!

Matthew Leon

Nov 24, 2014

I recently bought my car from Star Ford and the check engine light went on. I immediately took it to the dealership and was taken care of fast and efficiently. Eddie Gonzalez was the person who helped me out and he couldn't have been more professional, I am grateful for his knowledge and great costumer service!!! Thank you for such an amazing experience. I will definitely be back to service my car through Star Ford.

Joel Gilson

Nov 22, 2014

the service was fine i came in for a recall and i was told the part was not in stock ended with a set an appointment for me too well come back in they were ordering the parts

Peter Elliott

Nov 22, 2014

In fast out quick job well done...Thank you...Thats all I have to say

Joshua King

Nov 21, 2014

I was the winner of a game show prize through Star Ford. This was my first "car buying" experience. Mike N. was so incredibly helpful and answered all of my questions and made sure that I was comfortable and confident with my decision. Now I'm driving around in a 2014 Ford Escape and couldn't be happier. Mike has even called to follow up and see how everything is going.

Maria Toczek

Nov 21, 2014

John Garcia who was the service representative was very friendly, helpful, courteous, respectful and efficient. He clearly explained the process to me and what I should expect. He then followed up as he said he would. I really appreciated that and look forward to any future dealings with him. Pedro who drove the shuttle van was also very courteous, efficient, respectful and helpful. I also appreciated his kindness and willingness to accommodate my transportation needs.

Matthew Fitzgerald

Nov 21, 2014

All of my expectations were met. The car runs much better after being serviced. The service representative said it would be done by the end of the day and it was.

Michael Ruffalo

Nov 21, 2014

Great experience and well taken care of . Little misunderstanding in the begining but overall great and got me a better car then we went in looking for great job Thomas. Bryan and Freddy

Ron Davis

Nov 21, 2014

I was unable to make my morning appt. but Eddie Gonzales was great as usual and got me in and out in less than 30 minutes.

Ryan Dunkle

Nov 21, 2014

Great group of guys. Very friendly. No appointment and they took me right in.

Tianyu Liu

Nov 21, 2014

Lincoln MKC. Very good. Thr car I bought is very good. It is the best car I have ever had.

Yvonne Mitchell

Nov 21, 2014

I came in for recall notice on Ford Focus. The staff did all they could to attend to my needs as best they could. There was a very long waiting list for this recall. The dealership kept me informed as to when i would be seen.

Allain

Nov 20, 2014

I have a fiesta 2011 . Star Ford replaced the front breaks on 36000 miles and the breaks were making noise i went to star ford they checked the breaks and told me they have to change the breaks again the milage was 54000 miles so the breaks didnt last for at least 20000 miles anyway they did the oilchange service and changed the breaks and it took 3:30 hours and now it is ok but i have to take the car for transmission it rattles the car in slow speeds a big headache

Deborah Weirick

Nov 20, 2014

Car is running great and your customer service guy (Manny I think) was great!

Elizabeth Arian

Nov 20, 2014

John, was great as always and got my car fixed in a timely manner. Thanks to Jim I always enjoy bringing my car in to star ford!

Jack S

Nov 20, 2014

John Garcia was especially helpful and I appreciate that.

Joyce Knox

Nov 20, 2014

Service was good, car was ready in 3 hours. Staff very helpful

Razmik Gozalians

Nov 20, 2014

Edy Gonzalez is very professional and friendly. He makes the service a pleasant experience.

Reparata Mazzola

Nov 20, 2014

Manny was terrific. He attended to all my needs beyond the service I came in for because I needed to have a few small parts replaced, visor hinges and a chrome piece was reinstallled. Also love Freddy Camacho. He's my Ford man!

Charles Veden

Nov 19, 2014

After two Fords in a row there is no question that your service departmentis the best, especially Charlie Garcia. I'll be ready for my next Ford in2015, summer.

Ricardo Vargas

Nov 19, 2014

Ford escape recall for safety,The service was great kind people and helpfully.They had told me my suv was going to be ready at a time I wasn't going to be available for, so the guy said no worries, a couple mins later a kind gentlemen came and gave me a ride to my house. great place friendly people.

Richard Goodspeed

Nov 19, 2014

Your service dept is very responsive to customer request. Job is waiting for part. Thank you,Dick Goodspeed

Audie Kurniawan

Nov 18, 2014

Helpful Sales team and finance. Process was quick and easy. Sasha's been really helpful.

Shenan Sarkovich

Nov 18, 2014

I bought a 2012 Ford Explorer and Sasha and Mo were more than helpful. Kinder and more willing to help us than all other dealerships we went to. Love our car, no complaints at all. Give them 110 percent satisfaction!!

Veronika Padron

Nov 17, 2014

John Garcia was very thorough and provided great customer services.

Richard Brace

Nov 15, 2014

My service was handled promptly and the results of the service explained to me. I was very satisfied.

William Schubert

Nov 15, 2014

Very good service. Rudy valdez was very helpful. How do i turn off the need oil change signal? Wf schubert

Carolyn Cantrall

Nov 14, 2014

Charlie Garcia is my Service Advisor and he was outstanding to me. The service of my car was a good experience. Carolyn Cantrall

William Powell

Nov 14, 2014

The service dept. at Star Ford-Lincoln is excellent. Your Service Advisor Charlie Garcia is an asset to your company. He is very knowledgeable about your line of automobiles and is very helpful to his customers. Charlie Garcia has been my service advisor for years. He has been taking care on my 2001 Ford Taurus which has 57000 miles on it now and by doing regular maintained service on my vehicle as he recommends --my car has always run perfect and I have never had to tow my vehicle Thanks to Charlie Garcia. From A Satisfied Customer William Powell

Annie Sevareid

Nov 13, 2014

My 2010 Ford Escape started sputtering and stalling on a Saturday afternoon. I happened to be in the downtown Glendale area, so I headed right to Star Ford for the first time. I was taken aback by all the construction, but decided it was my best option for my car's condition.John Garcia greeted me, heard my story, and immediately took care of me. We quickly assessed that the car would need to stay with Star Ford until someone could take a look at it on Monday morning. We agreed that on Monday, John would call me with a diagnosis and estimate. Much to my pleasant surprise, I got a call from John around 11:00 AM with very good news, all taken care of, done and covered! Star Ford Service definitely has my loyalty!

Christine Hocutt

Nov 13, 2014

Personnel are super friendly and helpful. Service for an oil change took a little longer than expected but I was kept informed which was appreciated. My only dissapointment was that a minor part that was needed to repair a tail light was not in stock. I would think that a dealership as large as Star would have most parts in stock. But other than that, I have no complaints. Everyone that works there is very professional and truly seems to care about the customers.

Felicia Chow

Nov 13, 2014

Manny help me with the problem and put my Fusion in for repair and finish the same day. The shuttle service is good.

Amory

Nov 12, 2014

I leased a Ford Fusion in July 2014.Everything about my experience with Ford has been spectacular. I had been on the car hunt for about a month, doing my research in store and online, randomly walking into dealerships (and feeling nauseous upon leaving because of the sales lions waiting to pounce), etc... basically over-analyzing EVERYTHING because which ever car I went with... would be my first car. The moment I walked into Ford, all of my anxiety went out the window. The gentleman I spoke to, Tom Anderson (from Hempstead Ford), not only gave me his honest opinion, but gave me pointers on how to go about my search. Never once did he force me into a car, and never once did he pressure me into getting a car - he simply talked to me, and asked ME what I was looking for. For once I felt like I was being heard and was not being told what I should want, and what kind of car I should get. I left our first meeting feeling excited and happy. And guess what? Because of this, because of him treating me like a human instead of a potential paycheck, Tom Anderson and Ford got my business. I convinced my father to return with me (he had been looking into new cars for the family around the same time)- I wanted him to speak with Tom. It's very hard to trick my father, and when we left, he had the same reaction: Ford had been the first genuinely helpful dealership we had visited during this period. (Update: he is currently in talks with Hempstead Ford regarding a lease). Tom helped me with all of the paperwork, explaining EVERYTHING to me, and answering all of my questions. He even sat with me and helped me with my car insurance (like I said, this was my first car... and car insurance was a foreign language to me). By the end of it all, he felt like a family member. This leads me on to my experience at the Star Ford dealership in Glendale, CA. I had moved from New York a few months ago, and I was up for an oil change (we drove across in the Fusion beauty - so comfortable and spacious. 8 days could not have gone smoother... well, minus the two whining cats we had in the back seat). While I had such a wonderful experience at the Ford dealership back in NY, I couldn't expect the Ford Service Center in Glendale to be the same. Nope! It was. Bill (his last name escapes me at the moment - sorry, Bill) walked me through the process and what was included in my maintenance service. It was quick and painless, and they fed us food while we waited (which wouldn't stand out as being an important factor in the Ford trip, but I had a hungry boyfriend with me... and it was very important). Current day, my car is driving beautifully. She and I (yes, the car) love to blast music and take long drives down the Pacific Coast... and all of this couldn't have been possible without Ford. So, thank you everyone! Keep up the great work! (And if you ever speak to Tom Anderson, who I believe just moved to Texas a few months ago, please tell him that you made a girls California dream a reality, and that she and her Fusion are doing great!)Love, Amory

David Bradford

Nov 12, 2014

the best car buying experience i could ask for. Sasha was a great salesman, not too pushy and just wanted help me get the best car for my money.

Rozella Smith

Nov 12, 2014

The service was excellent and the employees were very knowledgeable. I will recommend Star Ford to anyone wanting a Ford.

Vanessa Merino

Nov 11, 2014

Bill was very helpful, as always. Service was quick, and thorough.

David Nava

Nov 10, 2014

Fast friendly service. Was a very good experiance.

Gerson Paredes

Nov 10, 2014

very nice employees. Had my vehicle ready at the time I was given. Very great service, I would highly recommend to family and friends.

Tim Burgard

Nov 10, 2014

I had confidence my problem would be solved.extraextraextra

Valued Customer Holy Family Church

Nov 10, 2014

Charlie Garcia is fantastic. I really like to go to him at the service desk. Service seems to be perfectly fine, as usual.Initially, there was a problem. I booked an appointment online. A couple days later I got a call telling me that you were overbooked and that I needed to push my appointment back a few days. I thought that was really bizarre. I stopped by in person and another gentleman (Hispanic, I totally forgot his name) was very helpful and ensured that I got the desired appointment time. He was terrific, too!

Veronica Gutierrez

Nov 10, 2014

My fusion has been coming here ever since I bought it. Always great service. John Garcia got me in and out very quickly with the car washed as well. Thank you star ford.

Ralph Stein

Nov 9, 2014

Please finish the construction already. Other than that everything is good.

Edemer Santos

Nov 8, 2014

it was a pleasure doing business with the star ford crew in glendale. the transaction went smooth and quick. thanks a lot guys! specially to Sasha for his assistance.

Daniel Mcnamee

Nov 6, 2014

I purchase and service all of our family's vehicles at Star. We are very satisfied with the serviceOnly 3 stars for facility, they are in the midst of building a new facility and are doing the best they can in temp quarters.

James Rogers

Nov 6, 2014

Joey and Tommy were great sales people, and Joey did not keep me as a customer to himself or insist that I only come to the dealership for a test drive on the day he would be there, but referred me to Tommy when Joey was on his day off, so that I could come at my convenience. All the staff greeted me very kindly and looked after my needs. I still can't believe all the great electronic features on the Fusion that are standard. I am still learning to use them all.

Jane Nachazel

Nov 6, 2014

Very responsive and cordial service coordinators. Rudt Valdez helped me this time and he's very good. Facilities are acceptable considering the new building is still being built..

Beatriz Morales

Nov 5, 2014

The staff was very helpful trying their best to get us a good deal on a car even though we were looking very forward in leaving the dealership with a ford the only option we had was a 2012 Nissan Sentra besides that the service was great

Valued Customer Avenue Enterprises Inc.

Nov 5, 2014

Altogether a very good experience. Buying a car should always be this easy.

Agnes

Nov 4, 2014

Many Paz has been very nice and helpful. He gave me good recommendations for my car.

Barbara Buckman

Nov 4, 2014

I am very pleased with Star Ford's service. I have been bringing my Fords to you for service since 1996. My history with Star Ford starts with my Ford Explorer and continues with my 2005 Ford Escape. When I have to purchase another Ford I will do so with Mark. Joe I. was my service manager for many years. Now I am very lucky to have Charlie. These guys are the BEST.

Dave and Marilyn Sell

Nov 4, 2014

Our sales rep, Victor Ramos, could not have been more helpful, knowledgeable, and kind. We took almost a week to decide on a Lincoln MKC, red with white interior. It wasn't easy to find one, and we were down to one Lincoln Town Car. We owned two. Decided to sell one, as they both were 10 years old. Victor found a MKC in San Diego, and had it driven to Glendale for us. We have owned at east 8 Lincoln vehicles during our 43 years of marriage. In the meantime, he arranged for us to use a Ford Fusion. What a kind gesture. We were so thankful to have two cars. We are like everyone else in America, very, very busy. :-) I love my new MKC. It is exactly what I wanted and expected. I love all the bells and whistles, especially the ambient red lighting inside. Gorgeous! Thank you Lincoln for building such a fun crossover vehicle.

David Schaar

Nov 4, 2014

I was in for a service and a recall and it was all performed in speedy fashion.....I have never been quoted a price for service or a length of time that wasn't met.....in 4 years now.....very pleased with how my vehicle and I have been handled....keep up the good work

Dennis Zanrosso

Nov 4, 2014

Explorer XLT. The experience was simply easy with great assistance from the Star staff.

Megan Verbeck

Nov 4, 2014

My experience was great: my service writer, Manny, took time to actually explain to me what was going on with the noise my car was making, and took care of my car quickly and efficiently.

Michelle Nuesse

Nov 4, 2014

My experience at Star Ford was great. Thomas was so helpful and nice. I had just come from a few other car dealers and had several bad experiences, which made my experience here that much better. I have never had a Ford before, but I love my new Fiesta! I will definently be sticking with Fords from now on.

Seth Bass

Nov 4, 2014

Manny in the Service Department worked with me to solve a series of complicated and expensive problems involving my car. I could not have been happier with the outcome and the very considerate treatment I was given. Manny gave timely, clear explanations of each step in a prolonged process and saw to it that my needs were met, that I wasn't inconvenienced, and that above all else I was satisfied with the results. I can not recommend Star Ford highly enough.

Jocelyn Mariano

Nov 3, 2014

Excellent service, reasonable prices, and Service Advisor is always courteous and knowledgeable. I have been going to this dealership since I bought my first Ford Explorer in Feb 2003, thats 11 years now, and I am always satisfied with their service. Thank you for taking care of my FORD its been running well, surely maintenance definitely helps.

Judith Drake

Nov 3, 2014

Rudy and all the workers were very nice, and Rudy called me with updates along the way. My buggy is back and in tip-top shape! Thanks!

LM

Nov 3, 2014

Vehicle was towed to your shop. Transmission completely failed. I expected a few days in the shop. Service called the next day with the diagnosis and they repaired the transmission. Still under warranty so no charges. Vehicle actually operates better than when it was new.Thanks!

Mario Jr Hernandez

Nov 3, 2014

Great service at Star Ford Mr. Charlie was a great help .

Mary Ferrell

Oct 31, 2014

Friendly and good service, although the recalls are very inconvenient.

Stephanie Prisk

Oct 30, 2014

Brought my 2012 Ford Fusion in for 20,000+ service and found out a recall was also in place. The service rep, Bill Olejnik was very helpful and the car and the recall were completed as expected. Bill also helped me set-up my new phone on the Bluetooth which was REALLY appreciated. While I was waiting for my car, I walked over to the new car area and spoke to Victor Ramos who was also very helpful with information on the C-Max and a new Fusion. When my lease is up in November 2015, I will call Victor as he is a true Ford man and I know he will advise me as to the best option for me. Thank you! Stephanie Prisk

Joseph Granelli

Oct 29, 2014

The service at this dealership was amazing. I was personally helped out by Hoss and he made the purchase easy and seamless. I would definitely recommend this dealership to a friend or family member.

Carolyn West

Oct 28, 2014

Good! Well done. The staff did good job.Looking forward to the new building, but present one is perfectly comfortable.

Douglas Mclean

Oct 28, 2014

Call made appointment, very easy...Car was ready same day, I was very happy..Everything was fixed, the other dealership could not fix.I am very happy....

Sally Scharg

Oct 28, 2014

Charlie was very nice, efficient and eager to help. The service did not take very long which is a plus! And someone gave me a donut which was very nice.

Whitney Taber

Oct 28, 2014

The buying process was very quick and the salesmen were all helpful. As far as my 2013 ford fusion it had to be in the shop 2 weeks after I purchased it to have the transmission replaced. I had a rental for about a week and a half,and no one let me know what was going on with my car, I had to call and see when I would receive my vehicle and what the problem was.I have had to be back 3 more times for recalls and other issues with the vehicle. The service men are very helpful just not too happy with the product.

Barbara Herrick

Oct 27, 2014

I have a 2005 Focus Hatchback. Your service person (Charlie Garcia) is excellent. Knows his business and is truthful about what is good for me. Would like to see if Ford could think about giving a Senior discount on some services offered by Ford. Very happy with my car and Ford in general.

Jeffrey Bomar

Oct 27, 2014

2013 Fusion, came in for an oil change and had a recall on car. Provided me with a rental. Perfect

Monica Alvarez

Oct 27, 2014

Battery died and needed to be replaced. I was a few miles past the warranty and I had to pay out of pocket for the labor and battery. I would have preferred to have the dealership make an exception for me.

Valued Customer Fig Leasing Co Inc Lsr

Oct 27, 2014

great experiance with Manny in service kept me up to date with all the repairs and status of my veicle. vehicle was worked on and washed when i picked up my vehicle, very happy with service.

Debra Hayes

Oct 24, 2014

The staff at Star Ford always do a great job. Charlie has been my service adviser for years and he always does a great job, gets me out as quick as he can with the least time wasted. You guys are wonderful.

Jerry Pocklington

Oct 24, 2014

We sure love star Ford the service is greatEveryone is so nice at star star

C Kep

Oct 23, 2014

Rudy was honest and helpful when it came to repairing my Mustang. He did his best to repair my car in a timely manner. I took my car to Ford because I believe they have the best working knowledge on how it make major repairs on their vehicles.

Victoria Bodwell

Oct 23, 2014

I have a 2005 ford focus station wagon (sadly, not made anymore) It was starting hard and after my son tried a few things I went to Star Ford (where I had purchased the car new). My service rep, Rudy was wonderful. He determined it was the fuel pump, expensive repair, but he found a "warranty program" for that part and was able to replace it for no charge. So happy I went to people I can trust. P.S. can't wait for the new facilities.

Abel Gonzalez

Oct 22, 2014

The staff was great! Awesome! Fantastic! Thanks. I'll be back for more.

Beauchamp Rogers

Oct 22, 2014

Charlie Garcia is an excellent advisor and I respect his judgement because of his past record. The tire repair was quick and well done by those involved with a nice courtesy.

Jannine Mcdonald

Oct 22, 2014

I recently purchased a new 2014 Ford Focus SE from Star Ford. The whole experience was great! Angela Chavez contacted me promptly after I inquired about a model I saw on their internet site. She asked helpful questions about what I needed and we narrowed my search that saved time as well as made me feel confident I would find a new vehicle I would enjoy owning. Armen Hovanesian, in financing, presented realistic terms along with a fantastic rebate offer. I got the Ford Focus with the options, wheels and color I wanted and the price I wanted too! Everyone I dealt with was pleasant and professional. I know I will be happy for years to come and plan to purchase my next vehicle at Star Ford.

Mitchell Falk

Oct 22, 2014

Service manager say that service was not complete on last visit and corrected the problem

Sarah Berry

Oct 22, 2014

I needed new tires. I noticed that there was a special sale taking place with a large rebate.I contacted Charlie, my service rep. and he suggested I bring my my Explorer in that day and they could install the new tires. Literally, 40 minutes later, I arrived. By the time I had filled out the Ford Service Credit Card request. my car was ready.Needless to say, I was very pleased with the convenience in having the new tires in place so quickly.

Valued Customer Mount Sinai Memorial Parks

Oct 22, 2014

service handled my recall great thanksfrom sales to service a good job.f

Eric Angelson

Oct 21, 2014

I have been having my 2009 Flex Limited serviced at Star Ford for more than 4 years, and have always been satisfied. Charlie Garcia, my service manager, is consistently terrific. He knows my car and he knows his stuff. He is thorough, he listens (a rare quality, nowadays) and pays attention to my concerns. He always checks my service history and never tries to talk me into to doing any unnecessary service (unlike some unscrupulous service managers). He is conservative in his approach, yet proactive in terms of preventative maintenance. He is friendly, personable and takes a genuine interest in his customers and their vehicles. That type of personal service builds customer loyalty and makes me want to drive all the way from Santa Monica to have my car serviced. Thanks, Charlie! And thanks Star Ford!

Jay Kern

Oct 21, 2014

2014 F150. Very helpful and fun to get the new truck.

Rhonda Horton

Oct 21, 2014

MY SERVICE TECH, BILL, IS ALWAYS GREAT AND HELPFUL.

Stephen Arnold

Oct 21, 2014

Mike Nickoloff and the deal writer were excellent. I am very happy with my new Ford Edge Sport.

Valued Customer Associated Comprehensive Therapies

Oct 21, 2014

Bill Olejnik is a great Service Advisor. He handles all three of our company cars. I do want to get the two 2013 Escapes fixed according to the Foird recall and am anticipating a call as to when the parts are available. TL

Valued Customer Executive Surveillance Systems Inc

Oct 21, 2014

It was a very smooth and easy process; the whole team at Star deserves praise.

Valued Customer Lapinco Incorporated

Oct 21, 2014

Charlie was my service advisor- he was phenomenal! It is great to see an honest, knowledgeable and friendly person as the face of the service department for customers. He was really good. The only complaint is that the construction makes it very hard to navigate where to enter the service department and what to do once you are in the driveway.Thank you

Ro

Oct 20, 2014

Manny was fabulous and fast. I came in for regular maintenance and everything was done quickly. Lovely experience.

Rozella Smith

Oct 19, 2014

My vehicle is a 2014 Ford Escape. The staff was very courteous, helpful and knowledgeable. it is a pleasure to do business with Star Ford. I highly recommend them.

Mary Ann Peterson

Oct 18, 2014

My husband said the quote for the T-Bird repair was $900.00 + and when I picked up my car it was $1750. I wasn't quite ready for that bill. I see on my bill it was $900. + for parts and the rest was labor. Don't you quote labor???!!??? When he told me 900 I figured sure double my original quote as usual, but then that was doubled. EEEsh!

Steven De Muth

Oct 18, 2014

I just purchased a Ford Fusion from Star Ford in Glendale. Our salesperson was friendly and never pushed us but gently guided our process. I love the car. It drives well. Since it has Bluetooth capability I will neve have to pa another Cell Phone Ticket. This is a good thing!

Cynthia Rosenfeld

Oct 17, 2014

Everyone is always nice and pleasent to me at star ford. My car always gets washed. My service guy John Garcia always takes very good care of my car and is always helpful.

Glen Wilkening Glendale Police Dept

Oct 17, 2014

Our service advisor Eddie Gonzalez goes over the top for us and his texts helps us a lot when a B&W is ready to pick up.

Steven Wishnoff

Oct 16, 2014

I continue to use Star Ford as my service provider because of Charlie. He is the point person for my car. He takes the time to know both me and the vehicle and is always clear and upfront about everything. I appreciate that he,unlike some others who work there with whom I've had absolutely terrible experiences, "gets it". I purchased my car new from Scarsdale Ford in NY in 2004. I am the only owner/driver. I know every single sound the car makes and every button, dial and gauge. If I say something is off and describe it, he takes the time figure it out. Others have been dismissive - and frankly, rude. You almost lost me as a customer when Bruno left your shop. Charlie is who keeps me coming back and he has my trust. You need more like him. Also your Service manager was once very quick to fix/make right an issue some time ago - and that was greatly appreciated.

Christina Valenzuela

Oct 15, 2014

EDDIE AND CHARLIE IN THE SERVICE DEPARTMENT ARE THE BEST. KEEP THEM HAPPY SO THEY NEVER LEAVE. I MISS FRANK YOUR FORMER MANAGER HE WAS GREAT TOO. BRIAN EVANS IN SALES IS THE ABSOLUTE BEST. I CANNOT SAY ENOUGH GOOD THINGS ABOUT HIM. I PERSONALLY HAVE PURCHASED TWO VEHICLES WITH HIM AND REFERRED MANY OTHER CUSTOMERS TO HIM BECAUSE OF HIM. BRIAN IS HONEST PROFESSIONAL AND WORKS HARD TO MAKE SURE THE CUSTOMER GETS WHAT THEY WANT.

Ian Pittman

Oct 13, 2014

Raul in Fleet service took great care of me and my F150. Got me in and out with the works service in an hour. He made me a priority!Thanks

Lillian Shoemake

Oct 13, 2014

always excellent service every time i go there everyone nice and do a great great joband very helpful

Lisa Tabor

Oct 13, 2014

My on- site experience exceeded expectations.However, I made an online appointment for the following week, then received an email FOUR days later saying my appointment could not be accommodated until 10 days later than requested. As I was making a long road trip, I called to ask whether JUST my oil change could be handled by the end of the week, to which Yesenia agreed, but was emphatic that everything else would need to be rescheduled. When I came at my scheduled time Friday morning, the Service Department said of course they could handle ALL of the necessary inspections/updates that day!! Made me very happy, but leaves me skeptical about communication with Service Department operator.

Marty Bracciotti

Oct 13, 2014

Be sure to ask about the difference between the synthetic oil that lasts 6 months vs one year. Don't know about you but fewer trips for service are better for me. This is overlooked by service guys at this dealer in their rush to get your car checked in. Otherwise very happy with my experience at Star.

carbuyer243

Aug 13, 2014

The team at Star Ford was excellent to work with online and in person. I started my search across a variety of dealers, but found Star Ford to offer the most attention and fastest response. They found the car I wanted at the price I wanted to pay. Highly recommend to anyone looking to purchase a Ford.

scrocks

Apr 8, 2014

I preferred to go to Galpin or Vista. However, I needed a new engine and Star was closest to mechanic. Star matched price from Vista, however, they could not deliver as promised. Engine had to be built at manufacturer. Ok I can understand if there was to be delay due to that. However, delays kept mounting. In the meantime I have a rental car. Star was unwilling to work with me about providing alternate transportation, cover rental costs or anything. Whenever I called, they had to "get back to me". Which they NEVER did. There had been THREE delays in delivery. No apologies, no offers of compensation. I had no guaratee that there might be more delays, and be kept hanging. Customer service is below the 1 rating. They are not willing to go the extra to provide customer service. If they were willing to assist, we may have stuck it out. They didn't, As a result, we cancelled our order and went elsewhere. My mechaninc and I will never deal with them again. They do not exist to us anymore, and we will not recommend this establishment to anyone for anything. Avoid this place.

voner_17

Mar 10, 2014

Arrived at services department at 9:00am. Bill came out to help us, signed us in, and assured us he would call us with a diagnosis "late morning, early afternoon." When we got there and they asked what was wrong with my car we told them that it wasn't starting and the battery was most likely dead (along with other things wrong with it). My dad and I were waiting for the call all day. It's 2:00pm. We call in to the dealership asking to speak with someone from the services department, but "no one is available in that department" was all we kept getting. Finally I look up Bill's extension and call him directly. He immediately answered even though "no one is available in that department." I ask why I haven't heard from him and his reply was "what time did I say I would call? I don't recall." He then proceeded to tell me what his "technicians thought" was wrong with my car. It's already 4pm and they don't have an actual diagnosis for the car because "we think your battery is dead and your ugh low on gas", and they have not started work on my car. Even though there was no diagnosis for my car because even though they are a dealer they can't jump my battery, Bill here still tried charging me the $150 diagnosis fee. Because these guys (ESPECIALLY BILL) are extremely unhonest, I had to leave my car there overnight. A whole days work wasted. I would not recommend this dealer to anyone. They will fool you with their kindness (ESPECIALLY BILL) and try to get you to pay fees that don't apply!

star ford

Oct 10, 2013

that was a great experince buying car from Hoss .....

iSteve

Nov 9, 2012

All in all, the staff here are not pushy, and that's good. Their inventory availability is horrible though, so if selection is a problem, so is this dealership. I don't want to hear "I can get it for you" when any dealership can get it for me. Another impression I got from them is that they just dont have it together, they're running kinda rough and inconsistent.

Alex Mardic

Oct 5, 2012

I had great service at star ford in glendale, Perry was very helpful in accomadating all my needs.

Jainmy

Oct 1, 2012

I left my house with the idea of buying a Hyundai Santa Fe but when we got to the dealership, first the cars didn't offer what I wanted which was 7 seating and navigation system combined and second and most important the salesman was HORRIBLY RUDE! I was shocked because the first thing the salesman at hyundai did was light a cigarrette and blow the smoke by my face and he kept insisting that I didn't need a navigation systyem, so of course I was very upset about his attitude and I left. I ended up going to Star Ford Lincoln because I texted a friend asking for recommendations on SUV and he said my best choice was to go on a Ford Explorer. I can't say enough good things about everyone at Star Ford, "Perry", the salesman who helped me as soon as I walked in the door is extremely nice, sweet, helpful, knowledgable, patient and kind. Then "Frank" was incredibly helpful and they both helped me to get in the 2012 Ford Explorer I wanted! If you go to this place you will leave as HAPPY as I am and will recommend to anyone who asked me on a car and place to get a car! I can't give more stars because this thing doesn't give me the choice but I would give it a 10 stars!!

Jacarly

Sep 28, 2012

My experience at Star Ford was painless. The sales agent was very attentive and listened to what I was looking for in a new car. I ended up buying a car that I had not considered because I didn't know anything about it - oddly it was the car that checked all the must have boxes for me. Go to Star Ford. See Sergio.

Maxwell

Sep 22, 2012

Haven't bought a new car in years and came in and met Sergio Corona. Showed me exactly what I wanted and didnt try to upsell. Whole process was easy.

Hervia

Sep 21, 2012

I was very surprised to get the my deal. Since my credit was way below what I thought it to be. Sergio and his manager was able to find a car I really enjoyed driving, and a company that was able to finance me.

Person

Sep 21, 2012

The people were friendly but the buying process did take a while.

LILLIAN

Sep 12, 2012

we had a great experience buying our new ford focus at star ford everyone was very nice and made you feel like family they work really well to get you the best deal and extra things to. one salesman was very very nice and went the extra mile for you his name is Perry Markham and he went all out for you i would give the whole deal a 10 excellent , excellent customer service

Edger

Sep 7, 2012

I came in this weekend and bought my new Ford Edge.... i love it so much and Greg did a fantastic job!!!!!

John12

Jul 28, 2011

I had a check Ang. Light on I ask to fix it I got a call from the service guy he said it was a sensor and the spark plugs and wires I ok the work when I pick up my car they toll me it was the computer and they had to Oder the part one week later I pick up my car and then one month later my car Brock down in the fwy I had to take the car in I was tolled it was the computer I had just replace they use old parts at this dealer and now two month later my car Brock down one more time it is the computer

refertec

Jan 30, 2011

on january 5 you put a new transmission in my 05 explore said it needed it 3700 which seemed fair but now the truck is doing the same thing why don,t you train your guys i work in ac and ref. was trained to do that job charlie garcia is good guy and can only go by what is said i,ve been customer for ten years screw me once shame on you

GGPLEXUSIS300

May 13, 2008

Great experience. Love my car, love my price, love my monthly payment.My credit isn't the greatest but these guys took some money off to get me down to the monthly payment that I wanted. They have new management and salesmen too. I was actually Brandon's first customer ever and as a tradition I got to cut his tie in half. A+ for Pasadena Ford.

GunNut84

Jul 15, 2007

Went there to negotiate the price of a car I was interested in. After the typically patronizing "Don't worry about the price, man. We'll take care of it!" they had me sign a piece of paper(not a contract) promising to buy today as a "negotiating tool" for the manager to meet my offer. They then tried to strong-arm me into signing the paperwork immediately and when I wouldn't, saying I would be back with a check in a few days, they threatened me saying I had agreed to the deal and I couldn't change my mind. The supposed manager, Jason, was incredibly rude and beligerent. High pressure tactics; rude staff; a guy who presented himself as the "director" but actually worked for a promotion company; slickly trying to make me agree to finance with them and at a higher APR; threatening me with piece of paper I had signed. You name it. A car buyer's worst nightmare.Run! don't walk away from this place! Don't even go on their lot or give them any personal info. Absolutely unprofessional, rude and unethical service.

stalin

Apr 25, 2005

This is the worst place ever. I had 30,000 cash in hand to buy a Hybrid Escape and the ridiculous stereotypical tanned sales man with wavy slick hair was first of all offensive and second of all incompotent. He started off lecturing me about how an idealist like myself was incapable of understanding American Capitalism and therefore was not meant for this car that they marked up $5000. As if that wasn't offensive enough he proceeded to try and sell me a non-hybrid vehicle on the lot. Then after I decided this was the wrong place the pedantic loser decided to call out his ass. manager who came out just to tell me he had the same story. These bozos are why Ford sucks.