Used Cars for Sale at Smithtown Kia in Saint James, NY

joelymax

Sep 23, 2016

I am writing to let you know of the awesome experience we had at Smithtown Kia. Our salesman Gerard Rennie was wonderful and exceeded all our expectations when it came to knowledge, courtesy and helpfulness. He is an asset to your company. The others we dealt with were also very nice and knowledgeable. We love our two new cars and would highly recommend you to anyone looking for a car. Thank you for a very pleasant buying experience.

SoulGirl99

Sep 1, 2016

My fiance and I were looking for our first car to buy together. We got the Soul stuck in our minds. We were recommended to Smithtown by a co-worker and we ended up meeting with Victor. He was amazing, made the car buying experience as painless as possible. Dan in finance was great as well. Would highly recommend this dealership to anyone. So excited to be driving my new car!

Erika

Aug 17, 2016

Excellent customer service! Truthful and knowledgable employees who will give honest advice and has the customer's best interest!

Bill

Aug 8, 2016

I was very happy with my purchasing experienceNo hassle, no pressure & a fair negotiating practiceAdam Hernandez Sales & Greg Carrion Sales Manager were awesome!I highly recommend them. Do your homework 1st & make KIA of Smithtown your last stop!

danielle

Jul 11, 2016

I never think to write reviews, like most people don't for anything. Most reviews are unfortunately only for complaints, but I couldn't just NOT write something after the great experience I had. Let me start off with how frustrated I was shopping for a car for over a month at different Kia dealerships, and what a breath of fresh air it was walking into the Smithtown dealership! Gerard made the process feel like a walk in the park. I never felt any pressure. He listened to what I wanted and what I was looking for in a car and got me there in the price I wanted. It was actually fun. He was funny and made the whole thing very comfortable from start to finish. I never felt like I had a question that wasn't answered or felt that I wasn't getting the best deal available. I would definitely recommend Kia of Smithtown as a whole, and most definitely recommend Gerard Ragan as a salesman any day.

Brandon Grammenos

Jun 23, 2016

I just purchased a 2016 Kia Forte from this dealership yesterday and really I cant say enough about my experience. Salesman Adam Hernandez approached me while I was looking in the showroom and he was an absolute pleasure to work with. As far as salespeople are concerned he is everything you could possible ask for. He was more than willing to work with me and go above and beyond to make sure I left with a car I would be happy with. This was the first time I had purchased a new car and he made it as painless as it could have been. I will absolutely be sending people to see him whenever possible. Throughout my buying experience Adam came off as genuine, honest and trustworthy which was a huge relief (especially after how things went at other dealerships earlier that day)

Bernadette

Jun 3, 2016

I had visited another Kia dealer and did not feel good about buying from them. Matt Christie gave me more information and options and made the buying experience better. I had all my questions and concerns answered and he went out of his way to come in on his day off and get us on our way. I would definitely recommend visiting them.

Sean Gordon

Jun 1, 2016

I was really taken advantage of by another Kia dealer on LI but these guys here are amazing. Painless and no pressure and a pleasure to deal with! They worked with me to help get me out of a bad situation and into the EXACT car I was looking at online and for a GREAT price! They truly are my saviors!

mcbulldogs99

May 1, 2016

First turn down the music, second fire the business manager as he talks to people like they are 2nd class citizens. Finance manager was good. Salesman new but stood by us. Again business manager not far from some physical instruction on how to talk to people.

Doug

May 1, 2016

I first went to another Kia dealer in Bohemia & the sales person was nice, however when the sales mgr. got involved & said he wouldn't give me a quote I asked him how was I going to make an intelligent decision. Then he started the old fast talk routine which I replied "well I guess you don't want my business then",This lead me to Smithtown Kia & my fist person of contact was Cory at the front desk, She was very pleasant & right away set a god tone for the rest of my visit to the Smithtown Kia dealership. My sales contact Rick Groff was a soft spoken person who explained & answered all of my questions in great detail & not once said "what is it going to take to get you into this vehicle, along with all of the other mombo jumbo sales pitch you typically get", No pressure & made me feel more comfortable dealing with Rick.Then when we reached a fair price & signed all of the paperwork Rick spent quite awhile going over every detail on the vehicle's features & how to use them. I then met with Rosa Maria in finance who explained all of the additional paperwork & other options available to me & did a great job.In closing this is how all car dealerships should conduct themselves & a job well done by the entire staff.*****

JoeJ9

Apr 24, 2016

We had a good experience at Smithtown Kia. They worked with us and we were able to walk out with our daughter's first car. Thanks!

Peterkersich25

Apr 18, 2016

Today I purchased my first car from Smithtown Kia and Gerard Rennie, and the process could not have been smoother. Buying a new car can be a process, but Gerard made the process enjoyable. He doesn't beat around the bush and is straightforward with you. Gerard was willing to work with us and help us find a deal that fit our price range. I would recommend Gerard and Smithtown Kia to anyone!

Dawn Marie D.

Apr 12, 2016

We went in to purchase one car, we left with two cars. The deals were out of this world!! I cannot tell you how amazing this dealership was. From the moment we walked in, the red carpet was rolled out for us. The salesman we used, Adam Hernandez was absolutely amazing. He was not pushy....he was attentive, responsive and beyond professional. The sales manager Joe Campo was also very professional and anxious to meet our wants and needs. He answered all of our questions and helped make the entire process more expedient. I have never been to a dealership where there are so many kind, considerate, caring and professional employees. My total experience with this dealership is one that I will pass on to others. Referrals will definitely been given to anyone that is in the market to buy or lease a vehicle. I highly recommend this dealership.Dawn Marie D.

Chris K

Feb 24, 2016

Attentive, responsive and straight forward, best describes my experience of leasing a new Optima from Smithtown Kia. Kudos to my salesman Gerard Rennie and the management team behind him (Joe and Gregg). Gerard is a no pressure, great person, who listened to what I was looking for in a new Kia and the price that would get me into my new vehicle. I have already recommended Smithtown Kia to a few friends who are in the market for a new car. Thanks again Smithtown Kia and thanks much Gerard for making this experience one of the best I have had in shopping for a new car.

daddyof3

Feb 16, 2016

Stopped in on a Saturday after visiting other Kia delaerships on Friday evening. I was with my wife looking to replace her car. Met Mike and was very impressed. He was codial and professional. It was as if he was providing information and not "selling" us. It was far different the the other Kia dealerships. He asked us our wants and needs showed us what the car had to offer. I liked the Optima. He answered all of our questions and never steered us to more car. We ended up going with another brand. My wife made the final decision. She drives the car. You know what they say, Happy wife............. I do know that I will return to see Mike when the time comes my me to update for myself.

Joe M

Jan 9, 2016

These guys are Great. From the minute I walked in they bent over backwards to get me into a new lease. Floor Manager Greg is a stand up guy who pulled no punches and did whatever it took to make me happy. I am not an easy customer!!! My sales guy Rick was also great as well as the finance manager Danny. These guys make a Great team and the focus is on the customer. First car I have bought from them and I will return again when I need another one.Thanks Guys for making this a Great experience.Best Regards,Joe M

SuenJoe

Dec 18, 2015

My daughter bought her first car here - a green Kia Soul. Victor was the salesman - he was wonderful. He took great car to make sure she understood ever step of the process. When the car came in, I don't know who was more excited - my daughter or Victor!We will definitely come back to this dealership!

jayperera

Dec 4, 2015

Let me start by saying I hate buying new cars for the simple fact that I can't stand the haggling with sales. Now let me tell you about my expierience with ADAM at Smithtown Kia. Adam was extremely knowledgable and patient, NOT pushy at all. Gave me all the information about multiple vehicles and allowed me the opportunity to take my time and make an educated decision with my purchase. Once I decided on my vehicle I then took Adams price and shopped the vehicle with other dealers and when I found others who were less I brought it to Adam. Smithtown Kia brought the price of my vehicle down and took the time to show me all the extras they offered customers who purchase a vehicle with them vs. other dealerships. Things like free oil changes for a 1 year, free car washes for 1 year, free life inspections. those are just a few of the extras. So all and all Smithtown Kia was the better option, and they reduced the original price by a few thousand. I am extremely happy with my vehicle and I was extremely happy with my experience with the sale and with Adam. I have to say even the finance manager was not pushy, simply gave me my options and moved forward with the sale. Hats off to Smithtown Kia and Hats off to Adam....

justjeff65

Nov 24, 2015

So I just wanted to say that I am not a huge fan of Car salespeople, but what Smithtown Kia particularly Gerard Rennie tried very hard to find a way to get my son into a car and hit the number we needed. He wasn't able to but he took the time and days to keep trying to see what he could do, unlike other dealerships I went to and they stopped after one try with a very high number. So if your looking to get into a Kia go to Smithtown Kia and ask for Gerard Rennie he'll do his best to help you out.

Tyler27

Nov 24, 2015

I've never been to a car dealership that goes above and beyond as much as Smithtown Kia does. Everyone who works there walks around with a smile waiting to help anyone in need of it. I worked with Jerry, Justin and George and I can honestly say they make it an incredible experience, and as accommodating as possible. Would recommend anyone I know to shop here!

jwebb

Nov 23, 2015

I highly recommend Smithtown Kia, and when lease is up, will most definitely return. During the first visit, Justin and George were respectful, and followed up with phone calls during which they were always willing to help. My wife and I are very pleased with their knowledge base and professionalism. Great job!

Heattech

Nov 21, 2015

George Miller and Adam Hernandez are tops in my book! If you are looking for a new car, pre owned car or a lease, Smithtown Kia is the only place to go! These guys truly love what they do and welcome you as if you are family! Face it a car is a car but service is what truly set these guys apart. No haggle,no stress,no games you get at other dealerships. In addition I had my elderly parents drop me off when I picked up my new vehicle and George and Adam treated them like family as well. These guys just don't meet the bar that is raised but cleared that bar by miles. I am thrilled with my new vehicle and even more with the service and friendships I have gained at Smithtown Kia for many many years to come! Thank you George Miller and Adam Hernandez and all at Smithtown Kia ! An elated customer and new friend, Ken Resnick.

EricaT

Nov 14, 2015

I have leased 6 cars prior to my Kia Sorento and my leasing experience with smithtown Kia was by far the best. I worked with Adam Hernandez who is by far the nicest and most professional salesman ever. With him, I felt no buyers anxiety or nervousness. He honored everything he said, he gave me an absolute amazing deal, he was honest and upfront, and most importantly dealt with all of my ridiculous questions and with a smile. If you are interested in a Kia, which you should be, please call Adam. You won't regret it.

Water Dragon

Oct 13, 2015

The Dealership was having a sales event and the cars me and my mother was looking at was awesome. But the price was a bit out of our budget and we were with Danny B. a Sales Consultant and he was very very VERY helpful and very VERY patient with both me and my mother because of the things we were discussing. He was with us for a total of 5 HOURS that day we went in. We went home calculating the numbers for 2 days and when we got back Danny himself was busting his butt for us to make a better deal for us and we completely appreciate his effort and patients with us. So he lowered the price down enough where we can able to afford the car and we took it :-) Danny is a Great salesman and I would recommend people to go to him. Thank you Smithton Kia for the Brand New Car and Thank you Danny for your Help, Service, and especially patients. It goes a long way. Your customers Joshua and Lisa

calikidzx2

Oct 12, 2015

From the minute my mother and I walked in to Kia of Smithtown and sat down with Justin Martinez, we were completely comfortable and knew right away we were in good hands. He was honest and kind but very straight forward and to the point. It was a quick and easy transaction. Thank you to george as well for going to bat and making it smooth on your end as well!!

john

Oct 9, 2015

Artie is the valet who initially greets customers at the service center, checks the car and begins the process. He is a kind and cheerful person, remembers customers from previous visits and makes you feel welcome.Eric is generally the service advisor that handles my car....he has a great attitude, watches for service announcements and reminds me of calendar/mileage deadlines for warranty issues. He truly "has my back" in terms of making sure I am receiving eligible discount campaigns, etc.Tom and Bill are also service advisors at Smithtown Kia and they are most helpful when I do reach out to them with questions, etc. The whole group makes up a wonderful service "team."

Cdavids18

Oct 4, 2015

Highly recommend this friendly and professional dealership. From the moment we walked in Justin Martinez was amazingly helpful and patient as my girlfriend and I were deciding what road to take for our next vehicle (pardon the pun). Closing the deal with Roy was painless as well. Thank you so much Smithtown Kia for the great experience, we will see you soon!

KiaForte2016

Sep 13, 2015

Would recommend highly. Professional, friendly, fully transparent. Efficient use of time and no 'hard sales' pitch. Responded and listened to what we were looking for.

Vida3103

Sep 5, 2015

My experience was that they were very professional and knowledgeable. Both were so polite and I would recommend them to all friends and family. I had a great day and was very satisfied and drove home in the car of my dreams. Thanks to Mr. Rennie and staff.

2016soul

Sep 3, 2015

Justin was great to work with. Very patient with my mom. Found her the exact car she was looking for. He took his time going over the features with her upon delivery. She was very happy with her new Soul, Smithtown Kia and especially Justin. I will definitely recommend him.

oliverzoe2

Aug 24, 2015

Getting a new vehicle has always been an unpleasant task. Our experience with Smithtown Kia was a pleasure.. There were no surprises and our needs were met with no pressure, We meet with our salesman Stephen at 1 o"clock and drove our Sorento home at 4! It could not have been easier.

Kiacustomersforlife-Baldwin

Aug 22, 2015

Our 2012 KIA optima EX was totalled on 8/8/15. The car was t-boned on drivers side center and rear by a jeep cherokee. 3 children our 2 and a close friend of theirs, were in the vehicle and my husband was driving. The car took a hard hit and all the safety features were instrumental in protecting them. The side curtain airbags deployed so fast that my husband didn't know what hit him. Soft tissue fatigue (whiplash) was all that everyone walked away from the impact with. I immediately informed KIA that we would be repeat customers as our experience with Rick back in 2012 was pleasant. This time, on 8/19/15 we walked in at 6pm, requesting Rick, he was out of the office, and we were warmly greeted by Gerard who told us all our options. He was more than patient and accomodating as well as extremely knowledgable with a comforting confidence in what he does. He treated us like we were celebrities and at our service! Within the hour, we had a vehicle selected, Optima SXL Turbo, fully loaded, deposit down and financing inquiries started by Roy, who was also very helpful, knowledgeable and looking to appease. He got us financing with the same bank (capital one) we had for the 2012 vehicle that was deemed a total loss and paid off by our insurance company, with a 2% lower interest rate! The warrantee and complimentary packages can't be beat! 20yr/200,000 warrantee?! Just wow. Who even owns a car that long anymore? With a KIA you certainly can if you take care of it as the day you bought it, and they will most assuredly help you! Just shows you that they believe in their quality product and stand by their customers long after the purchase! No other high end dealers that we've encountered volvo, cadillac, mercedes, offer those benefits! At KIA of smithtown, you get more bang for your buck, many standard features and a quality vehicle with 5 star ratings! From the time we walked in 8/19/15 to the time taking delivery 8/24/15, just 5 days! We couldn't be happier! Kudos to these guys and the rest of the KIA family who go above and beyond their job description! We will never look anywhere else for any future vehicles in the family. I am 100% certain that when my 12 and 4 yr old girls start driving, our handed down KIA's to them will be just as good as the day we purchased them. If anyone would like to discuss our experience personally (as enthusiasm is lost in text) feel free to call me for an honest, and enthusiastic quality referral at 631-877-2421. THANK YOU KIA FOR STANDING BEHIND YOUR KIA FAMILY OF SATISFIED CUSTOMERS! YOU ARE ALL SO APPRECIATED AND LOVED :)Love and Blessings,The Baldwins (Jonathan & Victoria)

bonnieallen1

Aug 18, 2015

There was absolutely no sales pressure which I loved. Danny Bubb was so knowledgable and trustworthy from the beginning. I found everyone I dealt with, the sales consultant, the manager, the finance manager, was helpful, polite and allowed me to take whatever time I needed to make any decision. It was a pleasure working with them all, especially Danny Bubb, my sales consultant.

bittoo63

Aug 17, 2015

I must say Jerry was professional, very understanding of our needs and the time factor as we were there only for couple of days since our son was starting Stony Brook University. Thank you for your help and patience in completing the sale of the car.

Happy Kia Mom

Aug 10, 2015

I have been a Honda girl for a very long time. Happy to say after dealing with Danny Bubb and the entire staff at Smithtown Kia I have switched over for life! From the Receptionist,sales, financing ,meeting the owner and knowing I am in good hands with Eric if ever needing service I give this dealer ship an A+.

Bob D.

Jul 29, 2015

Danny Bubb, the sales consultant, was so helpful .he is rated the best in my book he treated us like family. I give him a 100% rating.

daven11934

Jul 21, 2015

I've had many experiences buying cars, but my last two experiences were at Smithtown KIA. All I can say is no dealership will ever get my business again as long as Smithtown KIA is around. Both of our car buying experiences there were outstanding. This time around we worked with Danny Bubb and he was professional, efficient, a straight-shooter, no nonsense, courteous and kind - exactly what you want and expect in a salesman. The entire experience was amazing and we love the new Sorento. KIA continues to make sharp, great looking, comfortable and dependable vehicles. Nothing went wrong with our previous lease and I don't expect we'll have any issues this time around either. If we do, their professionalism extends to their service department. Again, the best!

Use to say ill never buy a Mini Van

Jul 7, 2015

I had no knowledge of Kia until I unexpectedly stopped in over the weekend. Not only did Kia surpassed my expectations. My sales man Stephen Giorgio demonstrates exceptional knowledge and professionalism. His warmth and integrity made me extremely comfortable; so I left with a mini van. The Sedona is simply amazing, such a luxurious vehicle! In all my years, I have never had such a pleasurable experience buying a car.

JILL123

Jun 22, 2015

The service from Justin and George was V.I.P. They answered all my questions and were very helpful. They are an asset to Smithtown Kia. I could not ask more more. What a great experience buying a car from Justin and George.

giraffe1244

Jun 21, 2015

Went to buy my first car from Smithtown Kia. My salesman Justin made everything very easy, and helped me get my new forte. Great experience

Mary417

Jun 16, 2015

My husband and I woke up Friday morning 6/12/15 and decided to just go out and look at new SUV's, we didn't need to purchase one right away, we had plenty of time. KIA in Smithtown was our first stop and that's when we met our salesman Adam Hernandez. I liked him right off the top of our meeting him. I explained we were just looking to get ideas. Adam was very understanding of our situation, helpful with any questions and patient with showing and test driving the SUV's (we had our 16 month old daughter with us which led to test driving separately with my husband and I). We really liked the Sorento and Adam gave us a price. Again, we did say we were just looking, then we left and looked at other dealers. Adam did call and leave a message on our phone that he had the 2016 that we might like as well and was a few inches bigger all around. After doing research and figuring out our options we decided to go back the next morning and look at the 2016 model. (I also liked the 2015 model that I looked at as well - but Adam seemed to know what I wanted and I didn't realize what I wanted myself). We met with Adam Saturday morning again. As I said earlier he was very patient. What I liked most about Adam was that, he wasn't pushy! That is a big turn off for me. When I feel like someone is too pushy and just looking out for a sale I will walk away and leave (which I did do that Friday at other dealerships). Since I am writing this paragraph sharing my experience you know that I did purchase a KIA from Smithtown dealers. I am very happy and am enjoying driving my new 2016 Sorento. I would Definitely recommend KIA dealership along with Adam Hernandez as your Salesman. Thank You! Marianne Dobhan

slipperee9

Jun 12, 2015

Leased my 3rd straight brand new Kia from Smithtown Kia and was just as pleased as the previous 2 times. Looking forward to enjoying my new Optima as I did my previous Optima and Sorento.

KarenK

Apr 23, 2015

This is my second Kia lease from the Kia dealership in smithtown I like the professionalism of the staff. My salesman Steve Giorgio was very persistant in getting me back into the dealership to take advantage of the new programs. Steve made my experience a pleasure to purchase my new vehicle. I would highly recommend Steve Giorgio to my friends and family.

gunner66

Apr 16, 2015

I had to purchase a new car due to a collision loss.I was driving a 2011 Hyundai Sonata which I loved. Since the KIA Optima s mechanically the same car I liked its styling better.A friend of mine recommended Smithtown KIA . I was met by Justin Martinez the sales rep. we hit it off immediatley. He was a pleasure to deal with. settled on a Silver Optima EX got it for I think a very fair price. Justin saw that I was wearing a Vietnam Veterans hat and told me they would take off another $400 . It was the best car buying experience I have ever had. No games everyone was friendly no pressure applied. love the car hope the service dept s just as good

Kmarie7

Apr 16, 2015

THIS WAS MY FIRST TIME LEASING A CAR AND GOING FROM A 1996 CHEVY CUTLAS TO A BRAND NEW 2015 KIA OPTIMA EX WITH A PREMIUM PACKAGE. MY SALES REP WAS JUSTIN MARTINEZ. JUSTIN WAS EXTREMELY HELPFUL FROM THE BEGINNING TO THE END. ANSWERED EVERY QUESTION THAT I HAD, GAVE ME AN AMAZING DEAL AND I WOULD RECOMMEND HIM TO ANYONE WHO IS INTERESTED IN LOOKING TO BUY/LEASE THROUGH KIA. HE MADE THE EXPERIENCE CONVENIENT, AFFORDABLE, FAST AND EASIAR FOR ME IN EVERY ASPECT! THANK YOU JUSTIN FOR YOUR EXCELLENT SERVICE :)

Joe188

Mar 30, 2015

My sales consultant was Justin Martinez and I feel he did a superb job in handling my needs. I was interested in buying a new KIA Soul, but I also needed to trade in my current vehicle in order to make that happen. Justin got me a very fair price on both my trade in vehicle and the new vehicle I wanted. He found what I was looking for in a Yonkers dealership and he drove up there the next day and brought that car back to Smithtown KIA. The car was cleaned and prepped when I arrived to pick it up and the final paperwork went smoothly. Best of all, their were NO HIDDEN fees or surprises. The price he quoted was the price I paid. I feel that both Justin and the dealership performed in a honest and professional fashion.

garyolsen92

Mar 15, 2015

Had an extremely good experience with Stephen Giorgio. Very professional and knowledgeable about the product. Comes highly recommended.Will definitely use him again.Walked away very pleased.

joan

Mar 9, 2015

My sales person Adam Hernandez was not only knowledgeable/Professionial but, had a outstanding customers service style. Adam went above and beyond to make my experience GREAT! I will recommend Adam Hernandez to my friends and family. The manager Greg Carrion also had outstanding skill, knowledge and service. What a wonderful team at this Kia Location!

cmattera

Feb 28, 2015

I am so happy with my experience. Stephen was the perfect sales man and I am so happy with my new car. He was very knowledgeable and very helpful in deciding on what car to choose. I highly recommend Kia and Stephen to anyone that needs a new car.

JReichert25

Feb 22, 2015

Stephen was extremely professional and well versed throughout the whole process of leasing a new car. He made what many people deem to be an arduous process move along effortlessly.

vikkifitz

Feb 1, 2015

My husband and I had a very stress free experience with Smithtown Kia and our salesman Stephen Giorgio. Stephen was very knowledgable and patient with us. We went to Kia to purchase 1 vehicle and we walked out with 2. What we did not tell Stephen was that it makes a huge difference in our lives to have my husband Michael driving around in a new Kia. Our son Thomas was diagnosed with Type 1 Diabetes almost 5 years ago and it is piece of mind that we both have new vehicles to drive our son around. One less thing to worry about when we are out of the house with our son makes us feel great. We would like to thank Stephen Giorgio for taking the time to explain everything to us. We truly appreciate it. We would recommend this dealership to anyone we know that is looking for a new vehicle.

Angelo

Jan 21, 2015

We had very good experience shopping at Smithton Kia. Stephen is very knowledgeable and has been very helpful along the way. We certainly will recommend him to my family and friends.Buying a car has never been that easy, We want to tell you that you should make sure you keep that young salesman Stephen around. He was personable and extremely accomodating to our every need. We definetly will be back for another Kia!We're super happy with our new Sorrento :)Thank you.

kerinator718

Jan 19, 2015

Just ended my 3 year lease with this dealer and salesman Stephen Giorgio convinced me to stay for my next lease. They made me an offer I couldn't refuse. Smithtown KIA offered great service and showed me that they take care of their customers.

Helenechris

Jan 13, 2015

We had a great experience. Stephen was very helpful and knowledgeable about the Kia. He explored all of our options and was very patient and helpful.

Jim

Jan 7, 2015

To get me out of an early lease with Hyundai for a new KIA they assured me that I would have no costs and no worries leaving them my Hyundai for return. I explained my concern that the Hyundai was not inspected for wear and tear but the assured me the car was clean and that as part of being a Hyundai company that it should be no concern that I might get charged. They held the car for over 30 days before returning it to Hyundai and I revived a Bill for close to $900 for damaged to the wheels from Hyundai. They refuse to take responsibility for the damage or the statements they made that I would not be charged. I also found out from Hyundai the KIA has not been a Hyundai Company for 2 years and Hyundai has only agreed to reduce the damage charges to about $600 based on my complaint. KIA Smithtown rarely returned my calls stalled me for months and then when I spoke to the salesman Justin Matinez he refused to accept responsibility. Strongly advise you stay away from this dealership. Kia Consumer Affairs also could not get this dealership to take accountability. Am still waiting for an answer from them as well.

dannytac

Dec 30, 2014

I just leased a 2015 Kia Optima from Smithtown Kia and was very pleased with the salesperson (Adam) and the sales manager whom we worked with. The process of buying a car from them wasn't as bad as the other dealerships but there is still a bit of back and forth which I wish can someday be avoided (ala Saturn-pay one price). The overall experience was good, Adam didn't harrass us after we left to shop other cars around and was responsive every time we contacted him.The only negative to speak of was when we went to pick up the vehicle and the Finance Manager tried to play bait and switch. We signed the contract the previous day and agreed upon a price but when we got into his office he tried to jack up the price by $20/month (even pulled the "we are losing money on this car" line). I told him that I would cancel the deal and not pay a nickel more and after he went back and forth a few times (each trying to get me to pay more than we agreed upon) he finally came back with my oriingal deal. This left a bad taste in my mouth as my credit is high tier 1 and they shouldn't do this to customers.Not sure if I would reccomend this dealership based on that which is sad because everything else was pretty good.

EduardKia

Dec 24, 2014

Everything was going smoothly up until the point where we needed to get approval for a lease from the finance manager and the bank. There wasn't a major problem it just took a long time. The dealer told us we would probably be out in about an hour once we got there and it took over four hours. But the dealership and the staff was very friendly and I enjoyed my visit there.

Teresa V.

Dec 4, 2014

Over the weekend I went to Smithtown Kia to price the Kia Optima's. The Salesman, Stephen Giorgio greeted me when I arrived. When I told him I was interested in the Optima, he showed me several different Kia Optima's on the lot and took the time to answer all my questions about the different features in the car. He took me for a test drive and I really liked the car. Stephen was very pleasant and easy to work with and we were able to negotiate a price for the Optima within a relatively short amount of time. I am very happy with my purchase and the overall experience I had a this dealership.

lilly007

Dec 1, 2014

Since day one, I knew how great you are as a sales person, thank you for your patience and understanding, you are the greatest. And I will like to thank everyone at Smithtown Kia.

Jordan Burns

Dec 1, 2014

My overall experience with this dealership was relatively smooth, and a good one. I would recommend this dealerships and more importantly the dealeer (Stephen Giorgio) it was important for me as a young single mom to not feel pressured or like I was being lead down the wrong path and there wasn't a single point where I felt like I was being taken advantage of as a customer.I will be using this dealership in the future I love my car!!!

mikeystrikes

Nov 29, 2014

I went in the Kia dealership, and was helped right away by Victor J. Mulvey, I went on a test drive and liked the Kia Soul. He showed me all the Kia Soul's in stock, and I ended up choosing the car I test drove. Victor took me through the whole deal and sale process. He was honest and helpful. I left that day with a new Kia Soul, satisfied that I bought a great car at a great price, with great service.

spershinsky

Nov 27, 2014

I had a very pleasant experience shopping at Smithtown Kia. From test drive to price negotiation everything was straight forward and stress free. My sales rep, Justin was extremely helpful, courteous and always available for any questions I had throughout the process. And I love my new Kia Sorento!

KFrenger

Nov 22, 2014

I purchased my second KIA from Smithtown KIA earlier this month . I decided to return to this dealer honestly because it is local . My experience this time was much better than last time ( not that last time was horrible ) . I went in just looking and wound up signing that day and didn't leave feeling pushed and I have no regrets. My salesman was Stephen Giorgio . He is an asset to your company as he made my girlfriend and I feel comfortable, confident, and optimistic about leaving with a new car . It's not easy to find a salesman you feel comfortable sending family and freinds to . We feel we have that now . Thanks !

lenny.camo

Nov 21, 2014

A++ for Smithtown Kia just picked up our 2nd lease from them and another seamless and stress free purchase. Our first lease went very well, but their service dept really sold us on the 2nd lease. Our salesman was knowledgeable and tried very hard to satisfy us, which he did so we made the 2nd lease happen.

moonjean56

Nov 18, 2014

As a sister company to my previously owned Hyundai Sonata, I knew I would get a great warranty with Kia but had no knowlege of the cars. Was pleasantly surprised by not only how the Sorento rode, but the attention to detail. My sales rep Stephen was great and went the extra mile to make sure I was happy with not only my choice, but the price I paid for it. The Finance Manager Arnie was wonderful as well and explained everything in detail. Even Greg, the Sales Manager made it a point of coming over to introduce himself and make sure I was happy with my decision. Very happy with my choice of vehicle and the dealership I chose to purchase it from.

strats

Nov 18, 2014

It was an easy transaction with leasing a new Kia Optima. It was quick, the price was good, and I am happy with the car.

kdelliliune

Nov 17, 2014

This was such a great an easy experience for getting my first car. Everyone is so friendly and easy to work with! I would recommend Smithtown Kia to anyone looking for a new car.

trishpaul1

Nov 16, 2014

Great experience. I went in with a TrueCare price quote. Justin was great, very friendly and accommodating, even coming in on his day off for delivery(thank you!). Greg-Sales Mgr-fair and respectful. Finance Mgr almost slipped in an additional $595 fee which was not agreed to at time of sale-good that I noticed and that my sales contract was specific (he insisted that it was a standard fee(for the bank). I didn't budge and after speaking with someone, they honored the contract. He said "no one told him")-. Anyway, we love our new 2015 Kia Sorento and would recommend Justin and Smithtown Kia.Paul S

Joseph D

Nov 13, 2014

I bought a Sorento from Smithtown Kia last week and it was a great experience. The salesman, Victor was very nice and answered all my questions. I would definitely do busniess with this dealership again.

jguidice

Nov 11, 2014

I highly recommend anyone who is looking to buy or lease a car to go to Smithtown Kia. Stephen Giorgio was by far the best in sales. Stephen really went out of his way to make sure everything was taken care of and that I was happy. The morning of picking up my car he followed up with me super early and was on the ball with every detail! He was extremely nice, had a lot of patience, and was very knowledgeable. I couldn't of asked for a better experience!!!!!

Honesty 123

Nov 10, 2014

After being new to car leasing we put down a deposit then learned we were being completely ripped off... Okay no problem , expected it's car dealer. BUT the attitude we got after canceling, the immaturity , no way to run a business . I actually feel sympathy for these miserable people who have to live each day lying and ripping people off as a living . How they sleep at night , not sure but glad I can close my eyes an honest person without any missing in my pocket ! It's one thing to pull a wool over someone's eyes, another to be bitter once they smarten up. Crooked place . Oh they should also learn the laws !

OscarO.Barrientos

Nov 8, 2014

I don't recommend Smithtown Kia Dealer to anyone due to the fact that when you sit with the finance dept. they make you feel unpleasant making you experience very bad and ugly by lying to your face and telling you that 2+2=5 is simple mathematics (price of monthly payments one day increase by $90.00 the next and increasing you payment by a year). BUYER PLEASE make sure before you sign anything they explain to you all the fine print and you get you true monthly payment on writing (BEFORE YOU SIGN ANY PAPERS) with the numbers of months you want to finance and the incentives that you qualified otherwise they will increase you payment and monthly payment and they will take away the incentives and tell you that you no longer qualified.True car should take this dealer out of their web site.

Christine Bungert

Oct 27, 2014

I recommend Smithtown Kia to anyone looking for a new vehicle. Stephen Giorgio was friendly and courteous and really took the time to get me the car i wanted.

Bigant1

Oct 23, 2014

I went to kia looking to get a new car but the pricing wound up out of my price range. Jose went above and beyond to offset the price and gave me deals to help me save in the long run. He was very patient with us and answered any questions and concern we had. Justin by far has been my best experiance with a car salesman. Go see him and find out for yourself!Anthony Fischetti

Doggy57

Sep 26, 2014

Working with Justin at KIA was a wonderful & pleasant experience. My daughter told him what make, model, color, and price range and Justin delivered! Thanks. .

kia33000

Sep 23, 2014

I did not have a great experience with this dealership - the manager was friendly and professional when I was in there but I was not happy with my interactions with my sales rep. or the offer the manager ultimately made. I left uncomfortable with how I was treated and how the incentives were represented to me. I ended up going with a Toyota from the owner's dealership down the road. I will say it was an odd day, there was an accident on the street and it affected the computers and blocked the parking lot, so maybe that had something to do it and my experience isn't indicative of how they usually do business.

Tretola

Aug 1, 2014

Wonderful experience leasing our new Sorrento. Very easy from start to finish. Thank you, Justin and Smithtown Kia. I will definitely recommend this dealer to friends and I will deal with them in the future.

newkiaowner1

Jun 26, 2014

I walked in and met Justin and he showed me a new kia. The next day I went back to test drive a new car and after dealing with him and really enjoying the car, I decided to lease a kia optima. I would recommend Justin to others who are shopping for new cars.

nhpgf

Jun 18, 2014

My husband and I were very pleased to meet Richard Edelson. He was easy to talk with and showed us the car we purchased and answered all our questions efficiently and with kindness. He wasn't pushy and took his time with us. We liked him very much and would recommend Smithtown Kia to anyone interested in buying a car. We were made to feel very comfortable.This Dealer Rater site really isn't very good. It's giving me a hard time to submit my rating. I answered all the questions and it keeps rejecting it, implying that I didn't fill all the required fields in.

gooddeal88

Jun 7, 2014

I came to Smithtown Kia to look into buying the 2014 Kia Soul. I met Sales Manager Greg. He was really nice and I was surprised he wasn't what I expected, which was low as with some dealerships I've had in the past. I just assumed someone in this position might be pushy or... something. He was courteous and friendly. He asked me a few basic questions and referred me to Rick, my salesman. The conversation with Rick was exactly the same as Greg. He wasn't pushy but just friendly as if the sale of a car was second to making sure I had every question answered. I made it known I was looking at other brands and he seemed happy I had shopped around. After zeroing-in on the Soul and a basic model he didn't even try to steer me away for an up-sell. He got it quickly and that was fine with him. He is very easy going. I said I'd call him back in a couple of days after shopping further. On my way out the door Greg came by and asked if there was anything he could do for me and if I had any other questions or problems to call him direct.A few days later I called and told Rick we were interested in the model we looked at. We arranged an appointment to talk 'money'. I always do my homework for these types of purchases. When we got together again we discussed the price and it really _much_ lower than I thought, judging by what I had researched. On top of that he said there were other discounts and unfortunately I only qualified for one. After a little more discussion we settled and a much lower price than I thought I would get. Deal Done! There really wasn't an adversarial 'haggling' experience.I picked up my car today and Rick walked me through my new Soul. Just as I was leaving Greg came by to ask me if I had any questions or needed anything. I told him no. He said if there was anything that might up up just give him a ring. Rick said almost the exact same thing earlier. I was VERY happy with the whole shopping experience and the final signing of the paperwork/loan business etc. Smithtown Kia exceeded my expections. Bravo to them.

BrianF176

Jun 2, 2014

My lease was ending, My miles were over the agreement and there were two small dents (2 to 3 inches) in the rear hatchback. I fully expected that I would buy this car and not deal with negotiating a turn-in price. Gregory Carrion gave me a call and asked me to come in and he would give me his best price without any games. He is a man of his word. I sat down with Rich Edelson, my salesperson, and between him and Greg they came up with a price that made getting a 2015 a no brainer. One of my least favorite things is sitting down in a car dealership and buying a new car. These guys made it easy and I highly recommend both of them.

mikeynyhc

May 17, 2014

My fiance and I purchased a new Kia Soul from Smithtown Kia , It was our first new car purchase and it was very nice to have everything explained as opposed to the salesman who just pushes features and options which can be overwhelming. Mr Intini was very knowledgeable and professional. Not to mention he had a great sense of humor. He showed us how everything worked and what does what as well as even helping us set up our hands free bluetooth option. I will, and would without hesitation recommend Smithtown Kia to other people.

Cpatriz

Feb 15, 2014

My experience with Jerry Mancini was FANTASTIC! I always purchase my vehicles used, so have been through this particular song and dance many times. I can jones toy say that I have never been to one dealership that I would consider returning to for my next vehicle, until my most recent experience. I left the dealership with a great deal, super low miles, and a smile on my face. Usually, when you buy a used car, you sign the papers and you leave with the car. Jerry went the extra mile. When I shook his hand to say thanks and went to get into my new(used) SUV, he said, with a great big smile on his face,"but wait, I want to tell you all about your new car!" and he did. He showed us how very feature worked, inside and out. He promised that if we had any questions he would be there to answer them, and I believed him. We drove away feeling like we bought a new (new!) car! I know Smithtown Kia will be the first place I go to to shop my next used car.

Tommy

Sep 15, 2013

I was certainly hesitant about walking into a dealership and being pressured into a car. I hoenstly put off looking for a car for a long time because I didn't want to have to deal with the pressures given to me at dealership while I just wanted to browse. But, I decided to go into Smithtown Kia and I was so happy because they understood that I wanted to just learn about the cars, and thats all they helped me do. They gave me so much information and let me know all their financing packages and deals that I finally felt ready to purchase a car. They are a great group to come to.

melfed

Sep 7, 2013

Sitting for over 3 hrs to BUY a certified pre-owned. Had to play phone tag to get in to see and test drive. Would not recomend this place to anyone !!

Ryan

Sep 4, 2013

Come here and ask for Roy! You wont be disappointed by his service. The whole dealership is filled with great people but I certainly enjoyed the abundance of knowledge that Roy had, and he helped me throughout the entire process. I drove home with a car on a day I never expected I would be able to buy one. You have nothing to lose. I didnt think I would be able to qualify for such a great rate, but they work hard to get you the best deal.

Rodriguez

Aug 15, 2013

I had a phenomenal time while buying my new Kia, all thanks to Roy, who was the salesman that helped me here. Many phone calls before I ever came in, I knew I could trust him to get me the best car and best deal for my situation. I came in and within minutes we had my car narrowed down. He is good at his job and tries his best to please each customer that he works with. This is an important quality and he did a great job.

Hathaway

Aug 2, 2013

For sure the best car customer service I have had. I ended up purchasing a car from Anthony the salesman and had an easy time getting the financing and all that jazz done with. I was driving away in my car in no time, and thats the best I could ask for.

mcbulldogs99

Jul 24, 2013

Have used this dealership a few times. Always friendly and helpful. They don't try to sell extra un-needed services. My advisor is Eric, who seems to go out of his way to help out. Appointments are required which means you don't wait forever. Warranty work completed quickly. Just moved here from Texas, the friendliest of states, and this dealership seems to be right up there with great service.

Perez

Jul 18, 2013

Had a great time getting our car from Smithtown Kia. Salesman Anthony knew his stuff and got the ball rolling for us real quick. Whole family loves the car and we were happy to give Anthony and the dealership our business. Recommended big time!

Johnson

Jul 5, 2013

When I came to Smithtown Kia I was in and out within a few hours in my brand new car. I have never been to a dealership that was so quick and efficient and offered such great deals. This is really a good place to buy a car and have it serviced.

iSlandeRon

Jun 22, 2013

Ok here goes! First in a nut shell...do not do business with Smithtown Kia located on middle Country Rd in St James N.Y. ( long Island) ! Heres why... bought a slightly used 2012 optima with about 16000 miles on it and picked it up September 18th 2012. While signing final paper work I noticed a charge of 2000 for " Profolio" which tuned out to be a extended warranty. At first I was annoyed cause instead of the finance guy asking me if i wanted it he just threw it on. After he explained all it covered I let it go. Exactly one week later I went back to cancel it after reading nothing but bad reviews on the warranty company. Well the finance guy then standoffish and it was oblivious he didn't want to cancel it.I stood fast and saidi don't want it and contract stated I had two months to cancel and get full pay back to back since it was rolled into loan. He got the cancelation forum and after I filed it out he stated it took six weeks to cancel. So I waited the six weeks a nd during those 6 weeks I called the warranty company to see if they got the cancelation from dealer and they stated they never received any thing at all on my car. So after the 6th week I called Roy the finance guy to see what's the deal. He said he had to get back to me after he contacted b their main office (wherever that may be). So after a week of me calling Roy and the general manager Anthony and of them never calling me back when they said they would I caked Kia customer service which like most people had said they do nothing but call the dealer for you. After another week Kia customer service called me to tell me the money was sent back to bank. ( This is mid December 2012 now) and I saw they only returned $875 of the $2000 they were supposed to. I called kia again and they said they'd call the dealer. Kia calls me and said the dealer would call me at New years cause now the guy handling my case at the dealer was out till then and kia was closing the case on their end cause it involved a third party ( the warranty company ). So of course after the new year i hear nothing from the dealer so I take them to small claims court in mid May. A man was there representing the dealer ( turns out to be the general Manager Anthony who is also a paralegal according to him) and he asks for a adjournment. So it's granted and the next and Final court date was June 6th. When the judge called my case Anthony said he wanted to settle. So we stepped into the lobby and he precedes to shake my hand and apologize and blamed the missing $1125 on the bank crediting the wrong account. So we signed a 15 day settlement that Smithtown kia would pay me the $1125 by June 22th cause according to Anthony "I've waited long enough". So this past weds the 19th still no check from this place that is like less than two miles from my house. So I called Anthony at the dealership and politely reminder him he had two days to pay me. He states "Oh the check was just cut and I made sure it was mailed out tues." So now it's the 21th and it doesn't take 3 days for mail to come from the next town over. So if I don't get the check Tomorrow (Sat) then I'm going Monday to the sheriff to start a bank execution since smithtown kia obliviously doesnt want to pay me 8 months after I canceled the warranty. I've told every and anyone who would listen not to buy from this crooked dealership would has bad reviews all over and a BBB rating of F!

Hubbard

Jun 20, 2013

I was stressed when walking in to buy a car. I knew that I needed something dependable but I was still nervous about the tedious process I was in for. Honestly, I was so thrilled with Smithtown Kia because they were so understanding and helped me with a phenomenal deal. The whole environment was kind and knowledgable. Glad I ended up sealing the deal here.

Davis

Jun 7, 2013

Bought a new car only a few months ago from Smithtown Kia and the process was awesome. Got a great deal and have had great follow up service to go along with it. Came in twice to get some things looked at and checked on and the service department was phenomenal at getting everything spruced up asap. Love having a car dealership I can count on.

15sorento

Jun 3, 2013

What a great experience I had at Smithtown Kia. My sales Rep was Anthony Tamburro . As soon as I arrived Anthony greeted me and began to show me the vehicle I was interested in. We continued outside as I test drove the Kia Sorento. What a beautiful SUV ! Anthony spent the time to explain all the features of the car and how they work. Anthony had so much patience with me being that I was not very familiar with all the newest features. I also was so happy that he listened to what I was asking and what I wanted and he did not waste my time going back and forth with pricing. Our negotiating was simple and I really appreciated that. When I picked up my sorento Anthony spent even more time with me reviewing all the features and how to operate everything. I also met with Roy and had a pleasant experience going over finance. I would recommend this dealer to everyone. I am so happy with my purchase !

Osbourne

May 24, 2013

Was treated very well and with respect as I asked and searched for a car that would fit my family and I. That is a lost characteristic of salesmen, but Smithtown Kia has some of the most honest and helpful workers I've encountered. Nice place with nice people and selection.

ykawika

May 13, 2013

A great car buying experience. Because of these gentlemen, I am driving the SUV of my choice within the budget that I asked to have respected. My 4x4 traded in for a good value and the team kept working with me to find the best vehicle and warranty protection well within my budget.These guys aren't there to play games and run back and forth to the manager like some other dealerships, but rather work with you to find a car that you will love and that is realistic to your budget and credit score.I read the high praises of this dealership online before I went there and was so very happy to experience it myself.Their website is easy to navigate and it has many tools that allowed me as a potential customer to arrive with a realistic idea of what I could expect for my trade-in as well as my needed down-payment to achieve my budgeted monthly payments.It's an easy pleasure to offer my recommendation of this dealership.

Johnson

May 8, 2013

Didn't take me long to realize that this place was a great choice when purchasing my new Kia. Friendly people, fast service, awesome cars, and a finance department that helped me out like no other. Was a great day and Im so happy about doing business with them.

maconti7

May 6, 2013

I was a loyal customer to Smithtown Kia. I personally purchased a Kia Rondo, Kia Sedona and Kia Sportage. I referred 5 other people to the dealership who purchased cars. (3 Sedonas, 1 Sorento, 1 Optima). I was ready to purchase a new Sedona when they come out later this year but will not do so. All I can say is there were some issues with an extended warranty that I was sold on my 2006 Kia Sedona. The issues were substantial enough that I immediately traded in my Sedona and leased a Town and Country. After trying for weeks to get the reimbursement for the residual value of the remainder of the extended warranty I have yet to be reimbursed. I was given the run around and when asked about any loyalty the customer was owed I was basically laughed at. A heated exchange between myself and the General manager took place via telephone with out getting anything resolved. T

enfringe

May 4, 2013

I have never had an experience like this. Absolutely no pressure! When you wanted help, it was there. Staff was very friendly and knowledgeable. Kaz was fabulous! He walked me through everything and was extremely accomodating. I would highly recommend to anyone.

Boshears

Apr 29, 2013

Really good service, I definitely got more than I was expecting. The deals on the cars were good but the financing they supplied was even better. No place like it. It isn't every day that you find a car dealership that you can truly, happily recommend to relatives and buddies.

Bond

Apr 15, 2013

I came into Smithtown Kia over the weekend and I was so happy with my experience. Never before have I felt like salespeople were so genuine to want to help me. I called in before I came and they provided me with so much useful information over the phone...it was great because it was almost like I had already visited the dealership. When I walked in and told them I had called, the man I talked to earlier immediately came up and welcomed me. Such a nice place. The buying process was smooth and now I have a new Kia Soul. Thanks Smithtown Kia..

samfam4

Apr 13, 2013

Best experience ever buying car. John Keegan was most helpful, answered all our questions, got us a good price & seemed like the most honest salesman we have ever dealt with. Would buy car again from them.

Ruffinmortad

Apr 9, 2013

Walking into Smithtown Kia, I already knew exactly which car I was looking for...I let them know that up front and they showed me to the car I had my eye on. I thought I was sold but my salesman asked if he could show me just one more, and he did and I loved it!! He was not pushy at all, just simply offered to show me and teach me about some other cars and when he did that i ended up finding a car that was even better for me than the one i intended to buy. It was a great experience. They knew what they were talking about and they knew how to sell a car! It was fast and easy and now I have a new car that I love.

kiasquared47

Mar 31, 2013

no pressure sales approach price agreed upon was price paid . at the closing of the deal all options were explained but no pressure to purchase. 2nd car i have purchased from them and i would highly recommend them to anyone.

Happy Car Buyer

Mar 29, 2013

The employees and staff here are top of the line. Working with them in the process of buying my car all i can say is IMPRESSIVE. They were all attentive and continued to inform me and educate me about the product even after my questions were through. I have come in three times throughout my car buying process and each time has been a pleasure. I know that I can trust them to not just push me through in order to sell a car, but actually take their time to make sure I get what I want and need in a car. Great place!

gbastida

Mar 28, 2013

My experience at Smithtown Kia was great. We were fortunate to work with Rick which made the process easy and fast. We drove from Queens because we had seen the great reviews on this dealership and they had the car I wanted. Rick was nice enough to wait for us even though we arrived almost as they were about to close. The entire team made the experience painless and was surprised how quick they were able to do it. My credit is less than perfect yet Rick looked for all the rebates that could possibly apply. They had everything ready and was able to pick up my car two days after, again waiting for me even though it was very close to closing time. Rick was not pushy, he listened and was very helpful.

resachristine

Mar 4, 2013

I went to just look for a car. I do not have the best credit but Jay(finance dept) was able to get me the best rate possible. If it wasnt for all his hard work I would not have bought my car. From the moment John(salesman) helped me I knew they cared mored about what I was looking for then just selling a car. Jay made sure I was apart of every step. I recommend Smithtown Kia to anyone who is looking for a car. Their service goes above and beyond.

stefandunigan

Feb 5, 2013

I recently leased a 2013 Optima LX from Smithtown Kia dealership and Niki Mastrandricos was my salesperson. Overall, the experience was excellent. Ms. Mastrandricos was extremely courteous, competent and diligent. She went above and beyond her way to locate a black vehicle with grey interior from another dealership and worked closely with me through the entire process, from intitial visit through price negotiation to delivery of the Optima LX. My daughter loves the car and so far so good. Thank you. Stefan Dunigan. Smithtown, NY

Cosmc22

Feb 4, 2013

Both Peggy and Niki helped me deciding on buying the car as well as the options. They were both professional and friendly. They answered all my questions, gave me a test ride, and handled the paperwork. I even got picked up at my office on the day I got the new car.

evoxpisces

Jan 20, 2013

Smithtown Kia is close to my home, and although they did not have the car I wanted in stock they eventually were able to get the car that I wanted in. I paid a little more than I would have liked but I am very happy with my purchase.

clf1926

Jan 7, 2013

Niki was a pleasure to work with from the moment I walked in the door! I needed to purchase a car the day I looked, and she made the choice to buy a Kia an easy one. Niki was able to answer all of my questions effortlessly and worked hand-in-hand with her manager to get me the best price and car. Even after driving her crazy with questions and concerns, Niki was professional, polite and always friendly. From the start, I was interested in a few different types of cars (Acura TSX, Nissan Altima and Hyundai), and my choice to buy a Kia was solely because of Niki. Thank you hiring such a wonderful employee!

Kmchase

Dec 19, 2012

Went out of his way to get the car I wanted and explained everything totally! I would definitely recommend this associate and dealership to my family and friends

chefcristo

Dec 17, 2012

bought a pre-owned 2004 kia amante in april, 2012. salesman, vic, was as accommodating as he could be; the car was in fine mechanical condition, but had no owner's manual. was told by vic and service dept. that i would have one within 2 weeks. after about 20 calls to the dealership...by now october, was told the manual is still on back-order. finally was told by service dept. that it would cost me $35 to get a manual and to call kia directly to get one. i called, and after several other calls i finally got a kia rep to make a copy of the manual---and received it in october---no thanks the service dept. at smithtown kia. NOW FOR WORST PART OF THIS PURCHASE SCENARIO: the infinity audio system (original amante installation) was fine for about one month after purchase; then it started skipping stations, bands, cd's...all on its own. made smithtown kia aware of this: was told the audio system was out of warranty and it was basically up to me to get it repaired or replaced. they offered no help in resolving this issue whatsoever. i called kia corporate, again no help. called harmon-kardon, infinity manufacturer... no help. THE BOTTOM LINE: GO TO A CAR AUDIO SUPPLIER/INSTALLER TO SEE IF I CAN GET AN AUDIO SYSTEM THAT WILL FIT IN THE DASHBOARD CONFIGURATION, WHICH I UNDERSTAND WILL COST A SMALL FORTUNE...and it's now mid-december, 2012.

Creddy68

Dec 11, 2012

I'm so happy with this dealership and the service I received. Would send anyone and would go back. Niki was the best! Great experience.

sportsnut

Dec 9, 2012

IT'S A WONDER HOW THIS DEALERSHIP STAYS IN BUSINESS. THEY WERE COMPLETELY UNPROFESSIONAL AND ACTED IN THE MOST BIZARRE WAYS. WE GOT THE FEELING THEIR OPENING PHRASE SHOULD BE "WHAT CAN I DO TO (NOT) PUT YOU IN THIS CAR TODAY". THEY TREATED US LIKE WE WERE LESS THEN. BAFFLED BY THE RUDENESS WE ENCOUNTERED, WE ALMOST GOT THE FEELING THEY WERE PUSHING OUR BUTTONS ON PURPOSE. THEY CAN'T SELL CARS SO THEY MUST MAKE THIER MONEY USING THESE TACTICS. HOPING SOME POOR SNOOK WILL REACT AND THEN HIT THEIR VICTIM WITH A LAW SUIT. CAN'T THINK OF ANY OTHER REASON FOR SUCH BEHAVIOR. ONE THING FOR SURE, WE WILL TAKE EVERY OPPORTUNITY TO LET OTHERS KNOW ABOUT OUR BEWILDERING EXPERIENCE WITH THIS DEALER. WE DID HAVE A HAPPY ENDING THOUGH. GOT SOMETHING WAY BETTER AT A DEALERSHIP WE DIDN'T MIND GIVING OUR HARD EARNED CASH. THANK YOU AND KNOW YOU'VE BEEN WARNED.

louispscotti

Nov 21, 2012

The staff at Smithtown Kia are not pushy. That was very important. Both the salesperson and finance person were low key. The atmosphere was relaxed and friendly. Their pricing was straightforward. It was a very pleasant experience.

Lanie9190

Nov 21, 2012

I just bought a new 2013 Kia Optima SXL from Smithtown Kia and it was a wonderful experience. All the employees were very welcoming. My saleswomen Niki was very concern with my request and assured my costumer satisfaction. She showed me the cars and answered all my questions. Niki is an incredible sales women, she's knowledgeable, easy going, straight forward and extremely helpful.I enjoy every bit of my new Kia Optima and couldn't have made a better choice thanks to Niki and Smithtown Kia.

cats09

Nov 18, 2012

Teresa Vasallo told us the day before we were going to arrive that the used car we were interested in was available. We informed her that we would be there the next day around noon. We drove 50 miles to get there. We waited 1/2 hour for the salesperson we were told would help us. The waiting area in the trailer had loud music. We then found out that the car we were interest in was sold and picked up several days earlier. GET YOUR ACT TOGETHER PEOPLE! We will never go there again!! This place is horrible.

lori.mills.12

Sep 29, 2012

I just have to say that JEFF INTINI is a great sales man. very personable, friendly, and knows what he is doing. Jeff worked with me on getting the price i wanted and fought to get the right price. I was jerked around by Generation KIA in Medford and when i got into contact with some one from Smithtown they set me up with Jeff. it was the best experience i have ever had at a dealership. there should be more Jeff's at all dealership's. if your looking into a KIA go to Smithtown and ask for Jeff, you wont me mad that you did. he should get salesman of the Year. when my husband is ready for a new car that's where we are going and Jeff better still be there. if not we are going where ever he is. and i love love love my 2012 KIA Sportage. thanks Jeff for all your heard work. you are great. keep up the good work.Sincerely, Lori- Beth Mills

mt.hood.9

Sep 23, 2012

Would do again anytime I need a car, it was a great car buying exp. No hassle, knew what we wanted when we went in, and walked out with it, Love the 2013 Soul,

Annw

Aug 8, 2012

I went to Smithtown Kia because I heard good things about the dealership from a friend. I was looking for a Kia Forte. After looking at the cars I saw a white Forte that I loved only to find out the car had been sold the day before. I was so disappointed; however, my salesperson, Mike Fisher, promised me that I would have the car that I wanted. The very next day Mike called and told me that my new car was on its way to the dealership. I really did not expect the car to look exactly like the first one I saw with all the added features, but it was. I couldn't believe it! Mike really went out of his way to make sure the car was perfect. He also took the time to walk me through all the features and explain each one.Additionally, the Business Manager, Roy Randazzo, was so nice and helpful. He worked with me to keep my payment exactly where I wanted it to be and carefully explained every document before I signed it - answering all of my questions along the way.I recommend Smithtown Kia as the place to go if you are looking for a new car. Everyone was accommodating and a pleasure to deal with from my salesperson to the General Manager, who took the time to speak with me to ensure that I was happy with my new car.

Cellowraith

Jul 25, 2012

I purchased a new Kia Soul from Smithtown Kia yesterday, and I'm very happy with the experience I had there. Our dealer Jeff couldn't have been nicer and was helpful throughout the purchasing process. The rest of the staff were equally helpful, and even helped us when Jeff wasn't available. The purchasing process was quick and relatively painless, and I got a great deal to boot. I'm very happy that this dealer is where I'll be bringing my car to be serviced, and will definitely be pointing friends and family in their direction!

susiee

Jul 12, 2012

Staff was very frienly, everyone I passed said hello to me, that is big! Most people do not even look at you. Showroom was clean and staff was very familiar with the car. Pointed out all the good points that I needed. Salesman was great at letting me know all options available. will refer friend there as well.

itstime1

Jul 5, 2012

Everyone I met was very accomodating, friendly and showed a genuine interest in helping me purchase a vehicle as apposed to trying to sell me something. Rick spent a great deal of time with me, answered all my questions and was not the typical high pressure sales person I have dealt with in the past at other area dealerships. He certainly has won my business and would recommend him and Smithtown Kia to all my friends and family members.

maryfrank

Jun 30, 2012

I recently purchased a new vehicle at Kia in Smithtown, NY and must say that my experience there was a good one. Not only did I get exactly what I wanted with the vehicle but the service as well. My salesman was Victor Mulvey. He was both friendly and knowledgeable and made the transaction go smoothly. Leaving there with the car we loved and feeling comfortable with the payments where we wanted them to be was a great feeling. I would highly recommend visiting there.

dsampler

Jun 29, 2012

The last time I leased a car. This tiime I really wanted to buy to own my car. I was greeted immediatley with a warm smile and handshake. Mr. Groff was friendly and informative. At no time did he treat me like I didn't matter. He listened carefully to what I wanted in a vehicle from the color to the interior to the gas mileage. He answered all my questions easily, it was obvious he new the product. He showed me a car that everything I wanted and worked with me to get the payment I felt comfortable with. I would highly reccomend this dealership. And I will be back when the time comes to trade in my car. Thank you for all your help.

antoo5

Jun 29, 2012

This is our third car purchased from Victor Mulvey Victor, Charlie The GSM and Dennis in Finance are Awesome. Bill in the service manager is always there to help and we always feel at home when we are having our vehicles serviced there. The dealership is clean, customer friendly and always a pleasure to visit. Thanks guys for everything!

Greece2008

Jun 11, 2012

Victor is a horrible sales man. Bought a brand new car from him in Febuary it was at night time. So he offered a free detail to remove anything that was wrong. I bought the car to him in June left it there for hours just to have the car car washed not detail. Before I left I ask to speak to him and I was told by two different people that he left which was a lie cause I saw him with my two eyes that he was there he was in the back. Every Time you call to speak to him he nevers returns any call back. He would tell you what you want to hear but all he does is lie and so are his coworkers. Victor is horrible at what he does.

fladtheimpaler

Jun 2, 2012

Anthony T and Charlie located the exact vehicle I wanted from another dealership and delivered it to me within a week. Other Kia dealerships were not as accommodating to locate exactly what I wanted.

357982

May 22, 2012

I have nothing but praise for this dealership & especially Rick the salesman. I Purchased a beautiful Optima SX. The car has been flawless & the dealership was professional & just a pleasure to do business with! Thanks Guys. Keep up the good work!

teegee37

May 9, 2012

Want to mention that I am a repeat customer to SmithTown KIA having leased a KIA Sorrento last year, 2011. I have over the years purchased or leased vehicles from other dealerships however since I had come to know SmithTown KIA, I have never had an experience in which the service, the cost, and most of all the ease of the transaction were made so easily. I would without question recommend SmithTown KIA to anyone wanting to purchase or lease a vehicle. Not only are the vehicles top notch but the dealership is also - Thomas Galiczewski

stockwinnick

May 4, 2012

when one thinks of a perfect dealership,one must think of smithtown kia.james simpson in sales was the most professional,knowledagble,and courteous salesperson i have ever dealt with,and that includes all walks of life,not only car dealerships.james was not pushy at all,and made you feel most relaxed.the same words can also describe dennis in finance,carlos the sales manager,and charlie,the general manager of the dealership. the dealership itself is immaculate.clean as a whistle,with a most courteous staff,including the young lady who greets you when you enter the dealership.the layout is most spectacular.what also is great about smithtown kia is that they have cars coming in all the time.i wanted a particular model with leather in a certain color.no problem.right on the lot with nine miles on the odometer,spotless,and a full tank of gas.when you pick your car up,james will go over the car with you from top to bottom in a most patient and courteous manner. if you reading this review,then i suppose you are interested in purchasing a kia.what have you got to loose.go down and see james simpson and company.you will not be disappointed.sincerly yours, a most satisfied customer michael winnick

gailzoo

Apr 25, 2012

Normally buying a car has become a stressful experience. When we were in an accident with our car and found that we had to buy a new car right away, we were very apprehensive about going to a dealer and getting a fair price for a new car. Everyone at this dealership was great and helpful. We felt as though we had been prior customers and so we were being "taken care of." Mike located a car for us and had it ready and prepared when promised. This was the easiest and best experience we have ever had with a dealership.

JohnScotchton

Apr 16, 2012

I went into Smithtown Kia about a month ago knowing that I wanted to buy a Sorento SX, but not positive on where I would buy it, that would depend on customer service. After speaking with a few people at Smithtown I got a good vibe. I went to a few other dealerships and didn't get as good of a vibe so I returned to Smithtown. The salesman who helped me was named Rick and he was a very nice guy who knew a lot about the vehicle. He was informative and nice. He helped me work out a deal that seemed fair to me. Charlie, the sales manager also helped in working out the bottom line to the deal and he was a nice guy as well. They both we straight shooters who weren't slinging any lies to try and get me into a car, they were upfront and honest about what was going to happen. We worked out a price that was below what I expected and was a great deal. To work out the finances and insurance I dealt with Dennis who was very helpful. Overall in this dealership you get the whole package. Everyone was nice and honest, which is all you can ask for in a car dealership. There was a friendly vibe to all the salesman, Rick especially. It's nice to be spoken to with respect and understanding. Other dealerships that I have dealt with in the past always seem to be vague and dishonest and telling me whatever they can to get me into a car and then the numbers not reflecting what I was told. Here at Smithtown Kia everything that was told to me, happened. I was dealt with respect, kindness and honesty and there is not much more I could ask for in buying a new car, which is a very stressful situation. Thanks!

Knickfan16

Mar 31, 2012

Had my sorento serviced at smithtown Kia. They were able to diagnose and fix my car right away. It was easy to get an appointment, and there was no waiting time. Tom and bill in service were extremely helpful and accommodating. I will DEFINITELY be back for all of my service needs, and will recommend this dealer to all of my friends.

JonJohnston

Mar 25, 2012

After a nightmare trip to Generation Kia on 112 in Medford, my wife and I decided to try this dealer. I saw the rating online and figured it was worth a trip. I'm glad we went a few miles out of our way, because these guys are good. The salesman, Mike, was an honest and down-to-earth guy and we were comfortable dealing with him from the beginning. The finance guru (Greg?)was the most friendly and professional finance person we ever came across at a car dealer. I checked out 3 cars before finding the one I wanted, and I'm very happy with it. I'm getting a lot of compliments about it too.I definitely recommend this place. Anyone that goes to Generation Kia instead of here should get their head examined...

Maxwell5

Mar 7, 2012

All staff members where friendly and helpful. They answered all my questions and more. They gave me a good deal for my new car with the price and the car was exactly what I expected and asked for. I am looking forward to having my car maintained service wise at this dealership as well.

stever69

Mar 6, 2012

Spoke with Mike Fisher-Great salesperson,shopped other dealers(generation)was treated rudly.Bought car from Smithtown and picked up the same day with one year of free maintenace!Charlie the manager did a great Robert Deniro impression for me!First time I actually enjoyed buying a car

antoo5

Mar 6, 2012

MY wife and I were shopping for a KIA SOUL and had heard all the advertisements for THE BIG THREE KIA Dealerships. They were closer to my house and claimed to have $7000 in savings and a Free Flat Screen TV (like its really free). I left the a deposit on a car and when I went to pick it up not only were the numbers different, but the car they tried to give me was all together different. From the parking lot we called Smithtown KIA and spoke with Victor. He told us he had the car we wanted and that there would be no nonsense. We drove 25 miles that day and that night drove home with our Alien Green Soul! Better price no games & we got the 1st years maintenece included. Just a nice place to do business with nice people. My brother is now buying a Rio from them & I would recommend them to anyone.

MATT BIDWELL

Jan 12, 2012

very good experience, from the salesman, to the desk managers very helpful with the lease or buy..friendly and a family place to go,even withthe kids..nice waiting room clean,thanks SMITHTOWN KIA and thanks Charlie and Tony you are the best on longIland plus all the salesman looked and acted like they were pros....

rif848

Dec 21, 2011

I was helping my daughter buy a car because her credit numbers were low. We went to Smithtown first because it was closer to both our homes. We purchased a Kia Sorento from them, and gave them a $500.00 deposit. We were told five days later that they could not complete the sale because of the credit, even though I was co-signing and my credit is 790. I asked for my deposit back and was told the bookkeeper sends out refund checks on Thursdays (this was Tuesday), so I waited. Each week that passed I called them because I never got the check. Three weeks later I went in personally and asked for the Finance Manager. The receptionship called him, and then told me he was busy and can't see me now. I knew this was BS so I went directly back to his office. Busy? He was having a casual conversation with a salesman. I blasted him and his crooked dealership, and threatened to call Kia corporate offices. The check was in my possession by the weekend. I wouldn't deal with them under any circumstances. Competition Kia in Port Jefferson, NY on Route 112 is the place we went to receive great satisfaction.

carbuyer1977

May 6, 2011

This dealer deceived me during negotiations for a new vehicle. After taking a deposit and charging my card did we see the car we "bought " to discover that it was not close at all. It then took a MONTH to get the deposit back. It was originally indicated to us that it would have been done the following business day. I had to get the corporate office involved to assist in facilitating this. The pricing was not very competitive either. I would recommend not buying a vehicle from this dealer.

eafrenna

Feb 3, 2011

I love Smithtown Kia. Their service from the sales staff to the service department is outstanding. They are always willing to help with anything, big or small, answer questions honestly and offer advice. The service is quick and they are very accommodating. I am extremely pleased with their services and performance and highly recommend them.

JadeB

Jan 15, 2011

Atmosphere is everything in service departments these days. I have to say, the atmosphere in this service department is wonderful! The service advisors are friendly and proffesional, and seem to have great chemistry. Thier personalities and happy demeanor are contagious. I will NEVER bring my vehicle any where else! Steve and Michelle are great, and they are a huge asset to this corporation!

kmcbride1954

Jan 9, 2011

Over the years I have purchased a variety of new cars, both foreign and domestic.It was not until I purchased my new Forte from Smithtown Kia and had it serviced there that I truly felt all those fancy sayings like the "customer is always right" or "the customer is our #1 priority" were true. It all started with the appointment phone call when I spoke with Michele. She was not only courteous and professional on the phone, but in person as well. Michele carefully listened to my concerns and made my service experience a truely stress free one. I was never treated any differently than someone with a top of the line purchase. I would highly recommend Smithtown Kia.

ajpearl

Jan 2, 2011

I am extremely pleased with the quality of service and the quality of personnel at Kia of Smithtown! Each of the three times I've brought my 2011 Sorrento to this dealership for service, the people there could not have been nicer or more helpful! One service advisor, in particular, Steve Goldstein, has really gone out of his way to make my experience a positive one. This dealership gets my highest rating, and this summer when I'm going to be buying my daughter a car to take back to college, I definitely expect to buy it from Kia of Smithtown!