Used Cars for Sale at Smail Mazda in Greensburg, PA

lclara

Sep 30, 2014

This was the first time I leased a vehilce...a little nervous about it. Keith explained it to me and I trusted his judgement. It made it easlierfor me to lease this beautiful vehicle that I have now. Keith was a pleasure to deal with and I am happy with my new Mazda CX5.Keith did not give up on me....I was there 6 months ago looking at the Mazda back then...and Keith probably thought I was not coming back.I feel Keith is a great salesman. I test drived the vehicle, went over the car completely and explained any questions that I had. Keith is veryconcerned about his customers. I'm glad I meet Keith Rosky and that he was my salesman because I am a happy customer. Thank you,Lisa A. Clara

Cheryl and James

Sep 9, 2014

We purchased our second Mazda in two years from Ralph at Smail. We have had nothing but wonderful experiences both times now. Ralph is attentive and helpful and concerned about helping us find the car that meets our needs and budget. We love our Mazda 3 and Mazda 6 and we love the great sales and service at Smail Mazda !

lirvin4

Aug 12, 2014

Steve Miller at Smail Mazda is very knowledgable on his products and very helpful. This is a hassle free experience with Smail everytime. I will always go there for my cars.

lele223

Aug 4, 2014

This dealership has great service.They helped me find exactly what I was looking for. They also gave me a great price for my trade in which made my experience even better.

khonick

Aug 3, 2014

In mid July, I had the oppurtunity to see a 2014 Mazda 3 ... I was immediately amazed at the redesign by Mazda and the fuel efficiency. I live in Allegheny county and went to my "area" Mazda Dealer in Irwin, after finding a vehicle I liked online. Upon my arrival, I was met by a saleman, who took me for a test drive. During my test drive, I made the saleman aware of my intent to trade two vehicles. I could tell immediately, he was concerned about my trade-in value vs. my pay-off's. We arrived back at the dealer and with in 30 mins, I basically pushed out the door, with a "it's late and we will get back to you tomorrow on the numbers" ....The following day, I got a call 10 mins after the dealer was scheduled to close informing me, no deal could be made based on "what I was looking for in my trade-ins" and the banks weren't willing to give me the rate I wanted or the payment I requested staying with in.I was kind of shocked at the interaction. At 36 yrs old, I have purchased 8 new vehicles and have been gainfully employed as government employee for 14 years. I at least expected a call back saying "we can't get you into that car, but how bout a ....".A week passed, and after doing some reasearch I learned that the initial dealer did not even call more than one lending institution to vet out my loan needs.I figured I would give my new car buying a second shot and drive another 20 miles to Smail in Greensburg. From the first email to their online sales team , it was "what can I do for you? ... how can I help?" I was put into contact with Bill Cline. He explained my needs and he told me to get the trades in as soon as I could, and we could go from there. I brought the cars in one night at a time, and both nights were pretty close to closing. Not only did I not end up sitting in the dark, being rushed out the door, they explained over and over (including the Sales Manager Joe) closing time gives our customers a window, but once you're here we stay. By the end of day 2 I was concerned I had hit a wall again with my trade value vs. my loan needs: however, once again Bill and the Smail Team came through. About 30 mins after closing time on Friday the 25th, the were detailing my New Mazda 3 and Bill was patiently explaining every option the vehicle had before sending me off in my new car. I can honestly say, even though Greensburg was a hike for me, it was WELL WORTH THE DRIVE. Bill and the Smail Team explained to me every step of the car buying experience regarding my trades and options, even if, they couldn't get me into the car I originally looked at. At no time, was it "SORRY, we can't help you", like my incredibly miserable experience just 7 days prior. Not only do I love my new car, but I also got into it for $30 less per month than I asked Bill when we first talked monthly payments, and the finance rate was fair as well (considering the negative equity, I presented in trades).I can assure you, I will be back for my next Mazda at Smail. Great work Bill Cline and team ....

GIB372016

Jul 31, 2014

Henry Steely was one of the best car salesmen I have ever worked with. He exceeded my expectations countless times with his knowledge of my vehicle, willingness to help, and his overall attitude in general. I would personally recommend him to any one of my colleagues if they were ever interested in purchasing a Mazda.

arizzardi318

Jul 8, 2014

Ralph was able to get me a great deal on my new Mazda3 I Grand Touring. I couldn't be happier with the price or service I've received from Smail Mazda

mmoran103

Jun 26, 2014

My initial contact with the Mazda dealership was good. I wasn't approached by a sales person immediately which gave me a chance to look at the vehicles I was interested in leasing. Once I was approached, the sales person was friendly and not pushy which I liked and asked if I wanted to know anything more about the vehicles I was viewing. I was given the option of test driving a vehicle but I didn't have the time. I returned on a later date when I had the time but was turned away by the person who came out to " help" me. He said I couldn't take a test drive because I was working with another consultant so he wasn't allowed to assist me. Fortunately, I never saw him again and got an apology from the dealership about the incident. Once I began working with Keith Rosky, my experience was consistently positive. He was very friendly and did everything he could to encourage me to lease a Mazda CX5 and it worked, after a lot of indecision by me about whether I wanted a Nissan Rogue or the Mazda CX5. His patience and persistence ended with both of us being happy. After my lease ends, I'll definitely consider getting another Mazda vehicle again.

mlosey33

Jun 16, 2014

Best things I can add to the above ratings are:Bill Cline was a very knowledgeable, friendly and professional representative to work with. One thing I greatly appreciated was he did not put pressure on us. Very refreshing! I would highly recommend Bill.Same thing goes for Breault. He provided a great overview of the other services available with the vehicle and I was able to make an informed decision without pressure.

tonybrown

Jun 16, 2014

This is the third new car we have bought at the smail group. We have always been happy with their customer service. I have been a long time employee of Cintas and we have had a great partner ship with the smail group. Bill Cline was our salesman this time and he was friendly and very informative about the vehicle. When it is time to purchase another vehicle we will be back, thanks Tony Brown.

stevesproull

Jun 12, 2014

Bill Cline was great to work with. We e-mailed for a price of a vehicle and received a response from Bill within an hour. When we arrived at the dealership, Bill had the car waiting. This was to be my wife's car, and once Bill knew this, he directed all of the questions and answers to my wife, which was a smart move on his part. In addition to the Smail discount off of the purchase price, we were quoted $3,500.00 in rebates. When Bill learned we were trading in a CX-7, he stated that was another $1,000.00 rebate. The CX-9 had all of the features we were looking for except for a remote starter. When Bill went to talk with the Sales Manager, he returned with another $500.00 rebate. $5,000.00 in rebates is hard to walk away from. After a couple of minutes of negotiating, we had a new car with a remote starter. The perfect car.I would recommend Bill Cline to anyone looking to purchase a vehicle.

e0027440

Jun 4, 2014

Henry made this a great buying experience. He knew his product and was very helpful and answered any questions. He even offered information that I'd not known to ask about. Overall, he made this one an enjoyable and easy buying experience.

bmesser

May 27, 2014

I saw commercial for Mazda 6 on TV. I usually am not interested in cars. I liked it. I emailed Mazda immediately and got a response from Bill right away. I got busy with life and work and didn't think about it again but Bill followed up with me. I decided to stop in and check it out. I met him for an evening appt after work. He immediately took me to the car, pulled it out, and showed me all the features that it offered. He then took me for a test drive. Very nice, very informative, knows his stuff. We were negotiating a sale price but I couldn't commit. I had a Honda with only 80,000 miles on it. I didn't need the car, I wanted it. I was at point where I had a low mileage Honda with no car payment. Not easy to give that up. He then approached me with a lease option. I had never done that before. He explained to me how it worked and how it could work to my advantage. I jumped on it and I have been loving my Mazda 6 ever since. I can tell you if it wasn't for Bill, I would not have taken that car. You owe the sale to him, and so do I. I am very glad he happened to be the person my original email was routed to. Thanks to both Bill, and to Smail Dealerships. This is my 6th car I have purchased from Smail Dealerships. Easily my best experience yet.

Ramkam57

May 26, 2014

Keith Rosky is a great salesperson. He was very helpful, patient, easy to talk to car salesman we ever had and we bought quit a few vehicles over the years. He answered all our questions and made buying a car a stress free experience unlike other places. We will definitely recommend Smail Mazda and Keith Rosky to family and friends . Thank You, Bob , Kathy and Kianna Marks.

rbollinger

May 16, 2014

I was given options to get the car I wanted that other dealerships did not even mention. I am pleased overall with the purchase of this car.

audreeb2003

May 6, 2014

my husband and I went there to purchase a car and did our saleman ralph was excellent. the place was very friendly,fun to be there veryenjoyable that you.

arringer

May 5, 2014

Keith Rosky was very nice, professional and considerate. He made our experience at Smail Mazda great! He really went out of his way to take care of us. I would buy another car from him and recommend him to anyone.

Wholchin

Apr 29, 2014

The salesman Steve Miller was very personable. He was not pushy and was very considerate in helping find what I was looking for in a vehicle.

krawczus

Apr 18, 2014

Agreed on all details over the email with Bill Cline, then just came to sign the papers and get the car. Which is super cool cause I didn't buy with cash but leased.

horgancats

Apr 12, 2014

I generally research well and make a decision quickly when it comes to car purchases. I had already been in touch with a couple of Volkswagen dealerships earlier in the week, before I stopped by Smail Mazda.I went into the Mazda dealership on the spur of the moment on a rainy day and met Don Deneen. He was very responsive, had good product knowledge and spent time on test drives of the Mazda 3 and Mazda 6. By the end of the day we worked out the deal and by the next morning I was driving the car home.By the way one of the Volkswagen dealerships did call me on my way home. I told them that I just purchased a car across the street.All in all, I have purchased or negotiated 9 new car deals for me or family members. I have found most sales people don't pay as much attention to a women when she walks into the show room. That was not my experience with Don or the Finance staff at Smail.I

bobobear

Apr 10, 2014

We could not be happier with our recent lease of a Mazda CX5 through Smail. We worked with Keith Rosky and throughout the entire process he made us feel comfortable and at ease and made sure we were completely satisfied with our decision. He was extremely knowledgeable and answered all of our questions so when we left the same day with our new Mazda we knew we received an amazing deal and got an amazing car. This is our third Mazda purchase through Smail and each time we received professional and courtesy service through not only their sales department but also the Smail Mazda service department as well.

okochobee

Apr 1, 2014

One word describes my recent visit to smail mazda and that would be wonderful. This is my second new car in 3 years and I will continue to buy cars at this dealership. Clark shepler was one of the best salesman I haver dealt with. Clark was very friendly, professional, and helpful. I am extremely pleased with my recent visit to smail mazda and dealing with clark. I will continue buying my cars here and will also encourage other people also. Being a golf professional I know how extremely important the customer satisfaction part of the business is. Couldn't be more pleased...thanks guys!

avalonone

Mar 30, 2014

First time buying a vehicle without a husband or a son around. Did not experience a single instance of being pressured, patronized, or hassled. Happy!

qtootp

Mar 28, 2014

If you are looking for a new car in reasonable price you come to the right place at Smail! I was looking for a specific made and model and I only found it here. Keith Rosky was fantastic and very helpful to answers all the questions and his sense of humor is a plus .great service

dtweight

Mar 24, 2014

The Smail Mazda team is professional and friendly.I was able to lower my payment, get new car and make my wife extremely excited about her new color .Thanks team Smail for making it an easy choice

jveltre

Mar 15, 2014

Our overall experience was great! The car's carpets had dirt and mud on them; the car mats were put down over dirty carpets. This was not a reflection on the service that Ralph provided he was excellent in providing customer service and assuring our experience was wonderful! Thanks Jan Veltre

Gfinley

Mar 13, 2014

Steve was very knowledgable and extremely helpful throughout the entire process. Any questions I had he could answer and would make sure he found an answer if he didn't. I would definitely recommend him to anyone looking to buy a car.

darfrederick

Mar 11, 2014

I was very pleased with my experience at Smail Mazda. Bill Cline, my sales employee, was very kind, patient, helpful and knowledgeable about the Mazda CX-5. Bill went above and beyond giving lots of time and Smail Dealership treated me with great respect and helped me secure a most acceptable deal.

almeseric

Mar 4, 2014

I showed up at the dealership with my mind pretty much set on a Mazda3. Clark was very knowledgeable on the vehicle and took me through all the details and functions of the car that I didn't know even existed. He was very helpful in getting a good deal and helping with all the paperwork as well. Additionally, I came in on a Thursday night after dark, located the exact car I wanted which was at a dealership 120 miles away, and Clark was able to get my car in by Friday afternoon. All in all it was a great experience for my first car!

maland86

Feb 27, 2014

Clark was very nice and not pushy during the sales process. He offered an upfront good price and there was no need to haggle like the typical dealer experience i have had in the past.Nick was very informative and provided a lot of details on the available package options but was also not pushy on selling them to me.I would come back to work with Clark and Nick in the future purchase of vehicles.

theark2x2

Feb 22, 2014

Steve was excellent. Very personable and knowledgable. Explained everything, answered all my questions, was overall very thorough. I feel that buying a car is a stressful ordeal and Steve made it a pleasurable experience. I have already recommended friends to go see him.

CMB6952

Feb 20, 2014

Keith was a pleasure to work with. I was very pleased by the service he provided, he knew what I wanted and was able to do that for me. He was very knowledgeable of the vehicle I purchased. I will surely return to Keith when it is time for me to buy another vehicle.

JulieHowell

Feb 19, 2014

This is my third car from this dealership. The service was exceptional as always. Ralph Kercheval is great to deal with as well.Thanks you.

GregSossong

Feb 10, 2014

This was my first experience in buying from a car dealership and Keith made this a great process. He took the time to get to know my Dad and I and what I was looking for (an AWD 2014 CX-5). We took it for a test drive and then came back and discussed my leasing options. He was extremely easy to talk to, listened to my concerns, and was more than willing to answer any questions I had. I didn't have to mess around with trying to drive the price down and he showed me all the numbers for invoice and what the sticker price was. I never felt pressured or that I had to make a decision instantly which was great. Once we agreed on a lease he went above and beyond to make sure I was satisfied with the purchase and that I didn't have any questions. I will be sure to recommend Keith to anyone looking for a vehicle and will definitely be a repeat customer.

jscalzo

Jan 4, 2014

On 1-2-14 I arrived at Smail Mazda to look at a 2014 Mazda CX-9. I was currently driving a Nissan Rogue that I was leasing from Nissan. I was not expecting to be able to get out of my current lease, so that I would be able to lease the Mazda. Keith Rosky helped work out a deal, not only to get me out of my current lease, but also to get the Mazda CX-9 into a price range I could afford. Overall it was a great car buying experience, and I was so impressed, that I even recommended to my mother that she contact Keith Rosky, as she is also in the market for a new vehicle. She has since then contacted Keith, and will be visiting Smail Mazda in the next few days. I will continue to recommend any of my friends and family who are in the market for a new or used vehicle to visit Smail Mazda and ask for Keith. -Justin M Scalzo

rjk6768

Jan 2, 2014

this was our first experience with smail auto and it is the best dealer I have ever dealt with! worked with steve miller via internet and phone and he made everything so easy. this is where i'll buy my next vehicle for sure. I definitely recommend smail and steve miller to anyone!

dmuze1721

Jan 2, 2014

My family has been buying cars from Smail for over 10 years. When it was time to buy a new car, my fiance and I never hesitated to look at this dealer. When I walked into the dealership, Keith was there to answer all my questions. He was able to show us Mazda cars as well as a GMC. The experience was great, Keith was knowledgeable about the cars we were test driving, and was able to answer any questions that we might have had. This was the second Mazda I have purchased from Smail's, I can't say enough about the experience here. I will always look at Smail's first when deciding to buy a new car.

Khw88

Jan 1, 2014

It was a pleasure doing business with Smail automotive. Clark Shepler was very helpful and thorough. I would definitely recommend this dealer to anyone in the car market!

Mirandalauryn

Dec 28, 2013

Keith Rosky was very professional and very personable. I would recommend him to anyone. I really appreciated that he stayed after hours to try and get us quotes for the 2013 mazda 3. However, I did not like that others from the building were calling him every 5 seconds to see if they could go home since it was past hours. I'm not exactly sure who those people were but I felt it was very rude. Keith made sure that I got the payments to where I wanted them and he got everything worked out for me and kept me updated at all times.

Callihan

Dec 18, 2013

Steve was great at his job. He knows the Mazda fleet well and was able to answer my questions regarding the various models I was interested. He truly possesses great knowledge about the electronic systems of my Mazda 6 GT edition. He was very practical and helped steer me in the right direction as to what I needed in a car. I didn't feel pressured or misled by him. He truly has a great approach to his clients. I would definitely consider buying a car from him again. I also liked that he is willing to answer questions for me even though the deal is done!!

beau11431

Dec 8, 2013

Keith was so nice very good to deal with..Was very friendly did not pressure us in any way..Knew all about the car we wanted. One of the best salesmen we ever had..Would tell all my friends to come here and ask for him.

yobarbella

Dec 2, 2013

I'm so glad I decided to work with the folks at Smail Mazda. A friend of mine recommended this Mazda dealership over others that were closer to me, and I can see why. Ralph worked with me via phone, email, and in person as I worked to determine all of the options available to me before making a decision about a new car. Nick was also helpful in working with me to get me the best situation in regards to my lease and monthly payments. Both Ralph and Nick were friendly, helpful, and made me feel comfortable. I'll definitely return to this dealership for all of my future service needs.

GTJ104

Nov 23, 2013

I bought a Mazda 3 on my first visit to Smail Mazda. Clark was very helpful, knowledgeable of all of the Mazda models/trims and didnt press me to sign papers. We never got into the back and forth thing I have seen at so many car dealers. Where the car salesman pretends over and over to be your friend and tries to make a deal with the Boss. Overall the memory of the experience was positive and buying a car is low on my list of fun things to do. The finance guy (Nick?) was also not pushing on add on services. I understand any finance guy has to tell you about the services offered but I didnt feel pressured at any time. So if you cant remember which salesman to ask for. Try to remember the greatest Christmas movie of all time. Clark Griswold flew down that snowy hill on his lubed up sled and you will be in and out with a New Mazda with Clark Shepler at Smail Automotive.

HeidiDavis

Nov 12, 2013

Henry was very helpful with his knowledge of the Mazda CX-5 that we purchased. His patience with us as we test drove two separate vehicles and taking the steps to follow-up if we had any questions was appreciated. My only complaint is not about his knowledge of Mazda (because he knew his information when it came to anything about the Mazda vehicles) but of Acura. The other vehicle we test drove was the Acura RDX (similar in size to the CX-5) but he had limited knowledge even though Acura was another Smail dealership.

seh313

Nov 4, 2013

just got a cx 5 from email mazda and couldn't have went easier or quicker. the salesman ralph kercheval was more than helpful showing me everything about cx 5 and even help set up the bluetooth for my phone. the whole experience was great and all the guys there where helpful and nice to make a deal with...love the cx 5 and thanks to ralph for helping if your thinking of getting a mazda go to smail the will hook you up!

richardshaheen

Nov 1, 2013

Ralph Kercheval was extremely patient, informative, knowledgeable and friendly to work with. He made us feel very special during the purchasing process. Rosario Rao, the sales manager was also a big part of the positive experience at Smail Mazda.

jjayflynn

Oct 29, 2013

I purchased an original 1990 Mazda Miata in August of 1989 from Smail Mazda, and had a great experience then. I checked all Mazda dealers in Western PA and Smail Mazda offered the best price and the exact model/color I wanted for the 1990 Miata (which I still own). Fast forward to 2013. I read about the new 2014 Mazda 3 in many auto publications. It was the 'Car and Driver' review that influenced me as I have a great deal of respect for the C & D writers. I had a particular color and model targeted. I test drove the Mazda 3 at other Mazda dealers, but Smail was the only dealer who had the exact configuration in stock. Bill Cline and staff were very professional and offered the best deal and exact car I wanted. I highly recommend this dealership as the purchase process was quick, professional and pleasant.

Deanneh

Oct 24, 2013

I had been visiting several dealers around the Western PA area but none have been so easy to work with as Smail Mazda. I made an email/website inquiry and received a telephone call from Bill Cline no less that ten minutes later. The next day, when we had scheduled a test drive, the car I was interested in was ready and waiting to go. Bill was personable and able to answer all of my questions. He even put up with my wacky mother who grilled him about the car dealer business and other nonsense. The purchasing process was easy, the price was fair and I was able to drive home in my new vehicle that afternoon! Would highly recommend using Smail Automotive for your next car purchase. And, ask for Bill Cline.

althurman

Oct 23, 2013

Initially, I had visited Smail Mazda to check out the 2014 CX-5 and take a test drive. When I saw the CX-5 in the showroom, liked its color (Sky Blue Mica), and options, I decided to buy it. Keith was very helpful without playing the games usually associated with buying a car. He showed me the invoice when I asked for it. I made what I thought was a fair offer, and he got it approved. He arranged to have the addons installed that day so that I could have the car then. Keith was knowledgeable about the car's features, and explained them clearly. This was one of my best car buying experiences.

mdsimon20

Oct 18, 2013

Steve was knowledgeable and very easy to communicate with. He was straightforward and gave me clear information and I trusted what he told me. I think he is an excellent salesperson and a nice guy in general.

mdparrish

Oct 15, 2013

Steve went above and beyond to find us. exactly what we had requested. Steve was very helpful and knowledgable while answering our many questions. My husband and I are extremely satisfied with the service and hospitality that we had received. Nick was also very generous and organized with all of our paperwork . He made it as quick and convenient as possible to get all of the required forms completed . Nick was also very informative and thorough while explaining each and every policy and procedure offered by the dealership. We will definitely be recommending your company to our friends and family. Thank you for your service.

josymir

Oct 15, 2013

The experience with the dealership and the sales person, Bill Cline, was wonderful. They gave me a great deal on my trade in and the new vehicle. They were all very friendly and courteous. I am very pleased with the overall experience.

SamiP1290

Oct 11, 2013

When i decided I wanted to buy a car, both my brother and mother recommended Ralph from Smail. Ralph was very easy to get a hold of via email. And we were able to set up an appointment the very same day. Ralph listened to what I wanted and what I didn't want. He didn't try to push any vehicle that he knew I was not interested in. He also was very geniune in the hope of finding the perfect car for me. I test drove 2 cars and while driving Ralph pointed out all of the features of the car. Once I made my decision, Ralph was very thorough. I was a first time car buyer but Ralph made it a very easy process. He went over everything in detail. I love my new car so far and I would definitely recommend Ralph and Smail to someone looking to buy a car.

majesta

Oct 7, 2013

I had visited two other Mazda Dealerships before discovering Smail Mazda and Ralph. What a difference!! Ralph was able to answer all my questions and made buying my vehicle as easy and pleasant as possible. Ralph and the dealership went out of their way to find the exact SUV I wanted to buy and even made the "signing of papers" enjoyable.

Snides4

Oct 2, 2013

The salesman was great. Went above and beyond to make the deal happen.Love the vehicle.It is worth buying Auto Butler.Will buy again.

Psoisson

Sep 30, 2013

Steve was so knowledgable, patient and flexible. I trusted him and I got what I needed in a timely manner. I therefore would feel comfortable sending anyone to him. Paul and Kathy Soisson

CMCKNIGHT

Sep 30, 2013

MY EXPERIENCE AT SMAIL MAZDA WAS VERY POSSIBLE ALL THE WAY THROUGH THE PROCESS. WE WERE VERY HAPPY WITH RALPH AND ALL THE MANAGEMENT AS WELL AS OUR EXPERIENCE WITH THE FINANCE MANAGER. WE WOULD HIGHLY RECOMMEND SMAIL MAZDA TO ANYONE.

BetsyHunter

Sep 29, 2013

I do not generally enjoy shopping for cars or dealing with salespeople. But I have to say that Henry made this the most pleasant experience I've ever had shopping for a car. He was knowledgeable, polite, and helpful without being at all pushy. He answered my questions intelligently and made the entire process a positive one. I would definitely recommend him highly.

Bzearley

Sep 24, 2013

Great team to work with! Very nice and knowledgeable! Learned a lot about the car and the leasing process! Would definitely recommend friends and family to work with Smail!

Msmckay03

Sep 23, 2013

Henry was an extremely capable and knowledgeable salesperson. He was genuine and tried his hardest to get me the best deal on my Mazda. He was able to match the price I desperately needed in order for me to lease the car I wanted. I would highly recommend buying or leasing a Mazda and going to Henry for help!

bsman36

Sep 17, 2013

Clark Shepler was our salesperson, and he was nice to deal with; no pressure and was very helpful with any questions or concerns we had. He was knowledgeable about the features in the Mazda 6 we bought from him. We did not have much exposure to anyone other than Clark, so that is why I rated some categories a little lower. I would recommend Clark to anyone who was interested in looking for a Mazda.

zrancourt

Sep 17, 2013

This is the 2nd car purchased from Bill Cline within 2 years. He is very professional, not pushy and extremely helpful. Great salesman! Thank you!

Sking0612

Sep 12, 2013

Clark and the team at Smail were so helpful and did everything they could to make my car buying experience perfect! Would highly recommend them!

smprepelka

Sep 12, 2013

The folks at Smail Mazda were extraordinarily helpful and friendly. Evan Christy went above and beyond with his helpful attitude and friendly demeanor and even brought me a birthday cake to celebrate my new Miata birthday "present".We had such a positive experience, I would not hesitate to recommend him and the dealership to our friends and family. Three cheers for a model employee and nice support staff in the Mazda showroom! Thanks!

jrpiper

Sep 10, 2013

I stopped by to test drive the new 2014 Mazda CX5's and I loved it then Ralph made it a very pleasant easy experience. He made me feel comfortable and was extremely polite and professional. I would recommend this car, dealership and Ralph personally to anyone that I know looking for a new or used car.

mmmst49

Sep 6, 2013

I researched different SUV/Crossovers for over a month and finally narrowed it down to the Honda CR-V and Mazda CX-5. I contacted Smail to see if they could beat a previous price I had from another dealer and they were able to. I went in that night and met with Clark and Henry and they were able to offer me more for my trade than Honda and the other dealership so we made a deal that night. They unfortunately did not have the color I wanted but arranged for a trade from a dealership over 200 miles away which was greatly appreciated. Because of Nick in the finance division I was able to add an extended warranty within my price range. Everyone at Smail was very accommodating and I was able to get the exact car I wanted without overexerting my budget. If there are any problems along the way they will take care of you, I would recommend working with Clark and Henry.

massarelli206

Sep 5, 2013

I've purchased several cars before but this was by far my best experience. Bill was down to earth and made the whole process easy. He even helped me clean out my previous car. I've been telling everyone about my experience with Bill and Smail as I am very pleased.

ShaunaStaranko

Sep 5, 2013

Ralph was great. He allowed me to test drive two of the Mazdas I was interested in purchasing. He explained the cars in a very helpful way. He made my first car purchasing experience very enjoyable.

Mreynolds247

Sep 4, 2013

Good SelectionWillingness to NegotiateVery CourteousKnowledgeable about VehicleI chose to fill out this survey because I felt that both the salesperson Bill Cline and the dealership overall exceeded my expectations. I would recommend that this part of the survey have the number of words restriction removed.

Crystle

Sep 3, 2013

Ralph has been the best salesperson I've ever worked. His service was so exceptional that I returned within a year to purchase another new car from him. He is very knowledgeable of all products on the lot and will take the time to explain every aspect of the vehicle that you are considering.

johnmary

Aug 27, 2013

Let me start by saying this was one of the most pleasurable car buying experiences we've had. I can't say enough about Ralph Kercheval, our salesman. No pressure! He was so knowledgeable with the Mazda 3. We purchased this vehicle for our son who is in college. He took the time to show him the features, set his phone & music. Even our son was impressed. Last but not least we LOVED the 0% financing. I would certainly recommend Smail Mazda and Ralph Kercheval to my family & friends. Thanks, John, Mary & Christian

GiftedPlacebo

Aug 27, 2013

After a great initial car buying experience, things quickly went downhill once the final paperwork was sent in the mail. The financing department decided to change the loan provider out from under the contract - without contacting me. Now, they claim they can't do anything about it because it would be a refinance and they can't refinance cars. They completely disregarded the contract which we both signed. Absolutely disgraceful! Why even make customers sign contracts if you aren't going to honor them? I signed a contract that listed a loan provider I already have accounts with and a long standing relationship with. Why on Earth would Smail decide to ignore the contract and change banks without *at least* contacting me? This was NOT your decision to make. Now I'm stuck with a loan with a provider I don't want - and I haven't been able to refinance it due to the car being so new & lack of KBB resale data. Ridiculous!

AmandaWeightman

Aug 20, 2013

Ralph was very helpful with answering questions and concerns I had and helping me get the car that I was looking for. He did a great job and is a great sales man.

kablinkles

Jul 19, 2013

Clark's an incredibly friendly man who answered all of our questions and made us feel quite secure in the purchase of our car. We researched as much as possible prior to the purchase, and were quite satisfied with the final cost.

brenda4

Jul 18, 2013

We have purchased quite a few cars and it is not something we look forward to at all but.....our experience with Steve at Smail Mazda was wonderful. We live about an hour and 20 mins away from Smail Mazda and I called there to the sales dept and got Steve. I told him what I wanted and where I needed to be price wise and in about 15 mins I had a deal. He had the car I asked for PDI'd (not sure those are the corrected initials) and also on our way over there I called about another model and color and he had that one ready for us to look at as well. Both were sitting right out front shining! He told us the differences between each model and show us the features. He then took us for a test drive on all different types of roads, bumpy, coarse, hills, and highways. We asked about other colors and he showed us them and we ended up choosing a different color than we had planned but Steve had no problem with that and got it PDI'd and detailed pretty much by the time we were done with all the paperwork and financing. He then took us out again and went over all the features and helped us set up my phone with the Bluetooth system in the car. He was very nice, informative, thorough and detailed with all aspects of the purchase of our new Mazda. Plus what was very nice was that he, himself, owns the same model! Makes you at ease to know some salesman isn't trying to sell you something he would never buy. So we would be more than happy to recommend Smail and Steve to all of our family and friends; and to ourselves when we buy our next new vehicle!!!!Thanks Steve!

mikejenavolio

Jul 1, 2013

From the moment we entered the dealership lot to test drive the Mazda CX5 until we drove away with it a few weeks later we were treated with well experienced professionalism. Ralph Kercheval our sales consultant was extremely helpful in getting us everything we wanted, he took his time with us and is very knowledgeable about the Mazda. Our car buying experience was smooth, fun and easy thanks to the team at Smail Auto Group.

boydw

Jun 29, 2013

I have owned a Mazda Tribute since 2001. It has been a very reliable, safe, and gas efficient car. I have been a single parent and needed a very dependable car. One that would meet my needs and my children's needs. The car was not only great looking, but also was a delight to drive and it met all of our needs! My daughter needed a car, so I gave her my Mazda Tribute and I bought a new Mazda CX-5. The salesman, Ralf Kercheval, was wonderful! He demonstrated and explained all of the cars functions in a manner that I could understand...and believe e I'm a slow learner when it comes to cars! The test ride that he took me on certainly showed me the the cabilities of the car. Ralph also made me feel like I was an appreciated member of the Mazda family. I know that once I bought the car, I would not be left hanging. Ralph told me that he would be checking with me to see if I had any questions and he even gave me his cell phone number in case I had any questions before he called!! That's unheard of in the business world today. I've already received an e-mail from him and this is only the second day that I have owned the car. He informed me of the many programs that Mazda offers to new owners and the many other advantages of being a Mazda owner. The purchasing process of a new car was painless. In fact, it was a delight. Thank you Mazda for being so personal and helpful in a world that doesn't value those qualities any more. Thanks for such a great car and considering me part of the Mazda family!!!

ericdawnb

Jun 28, 2013

I went there to buy a new Mazda 3, and I was actually on the lot looking at colors. My husband was meeting me there after work. He had never met our sales person so he was in the showroom looking for him. That is when my husband heard the sales manger telling the sales person to force me into a color that they had on the lot. He could not be bothered to get a different color. He said that I should be easy to persuade. My husband then went up to the sales manger and introduced himself as my husband. My husband told him he was not happy about what he just heard and the manger said oh well. We left and I will never go back.

Joanie56

Jun 27, 2013

We just have to say that that Brittany was great.. She was friendly and very knowledgeable about the car I was looking into. I would recommend her and this dealership to someone alse. They took the time to make us feel comfortable and work out a deal that we both agreed on

loishilliard

Jun 25, 2013

It was truly painless to buy this car. We were in and out in less than 2 hours. We knew what we wanted and ralph gave us all the info he had and that made the experience memorable!

Kw0654

Jun 18, 2013

Bill was extremely helpful through the whole process. From Internet quote through the sale completion he kept me informed and was very thorough. I would recommend him as a sales consultant to anyone. Total time for me was under two hours and that included emails prior to my visit. Everyone at the dealership was very friendly and courteous.

BrianPogel

Jun 11, 2013

Bill was a very informative as I had gone to three other Mazda dealers and all other salesmen were inexperienced and lacked the knowledge needed to properly inform me of all the features that the 2014 Mazda 6 had to offer. I am glad I decided to go with Smail for my first new car buying experience.

linleerose

May 28, 2013

This year, my husband and I decided to purchase a new car. We were heavily considering the Honda CRV since some of our family and friends own one, however, my husband read some excellent reviews on the Mazda CX-5 2014 so we traveled to a dealership in Greensburg, PA . Ralph Kercheval approached us and proceeded to show and let us both test drive the Mazda. As we sat in traffic with a large truck next to us, Ralph pointed out the quietness of the car. I wear two hearing aids and I was astonished that I could hear the conversation and music playing so clearly without hearing all the outside noise. Impressive! When my husband and I drove the Mazda for a test drive, we were also impressed how well it performed on the road. The Mazda CX-5 holds the road tightly and we loved the power of it going up a hill. Ralph pointed out all the qualities of the car and is obviously an expert in his knowledge of the Mazda. Myself being in the customer service business for over 24 years, Ralph is a true gem to the Mazda dealership. We were treated as "family" and service goies a long way when considering a vehicle that you'll be driving on a daily basis. We were sold! Only one suggestion for Mazda. I think there should be at least two color choices for interiors no matter what the outside color of the car is. Other than that, we both love our new 2014 Mazda CX-5.Thank you,Linda & John, Johnstown, PA

marla153

May 23, 2013

Ralph Kercheval was excellent! He was professional & up front. This was the easiest car buying experience i have ever had!! I Would definitely recommend Smail & Ralph!!

melody1269

May 21, 2013

Clark was very knowledgeable, friendly, and helpful. He took his time to explain all the features of the car. He was not overy aggressive. This was very much appreciated. I also worked with a gentleman who does the financing. I can't remember his name. He was very friendly and made the entire process smooth. I would strongly reccomend this dealership.

JennHartman

May 8, 2013

Our experience with Smail Mazda has been the best, from the time we arrived and greeted by Clark till the time we left in our new car we couldnt have asked for better easier car buying day!! Thank you Clark and Nick for an enjoyable day!! WE WILL BE BACK!!

Lindamusicbox

Apr 29, 2013

I had been searching for a vehicle for the last month, but either the sales representative or the car itself were not good matches for my needs. Ralph came out to the lot to greet my husband and me, took us for a test drive and pointed out the features on this particular model. He assessed our needs and was certain to show each and every safety feature that the car possessed. He was friendly and informational without being pushy.Ralph's willingness to "go the extra mile" in finding the model of car that I wanted, his friendliness and honesty are the reasons that my new vehicle was purchased at the Smail dealership. He is an asset to the dealership.

brucesr

Apr 29, 2013

Clark was one of the nicest salesman I have ever dealt with. He was able to answer every question i had and showed the car likeit was his baby.

BrandonDiederich

Apr 2, 2013

We went in looking for a new car and trying to keep it on a budget. We had one mandatory requirement which was to have a manual transmission. Many of the other dealerships that we went to would try to put us in an automatic. Smail was very helpful and got us a great deal on a great car. The financial guy was very helpful and explained everything. I would definately recommend them to anyone and I will be back there myself for both service and future shopping.

jmeyers33

Mar 29, 2013

I have been to many dealerships dealing with many sales reps over the years. Clark by far is the best sales rep I have ever had. He made the whole transaction smooth,stress free and enjoyable. He was very informative about the products he sells. I will definitely recommend him to anyone looking to buy. A+

donna.phelan

Dec 26, 2012

Very pleased with the entire process. I was able to take a very lengthy test drive which was the real decision maker on me getting a new vehicle. They did not keep me longer than I wished to stay at the dealership during any of my visits and did not push me into making a decision on the spot. No pressure and a really good deal.

davidgarrod

Oct 31, 2012

Fair pricing, knew the car's features, didn't make us wait -- all a huge difference from the dealership that we walked on (Monroeville Mazda).

Crystle

Oct 25, 2012

Ralph was beyond knowledgeable of the car he sold me. I have recommended him to others that I know are car shopping. I dealt with two sales reps and their level of salesmanship are worlds apart. If buying a Kia from this dealership, walk down to the Mazda building and ask for Ralph.

jlhdavis01

Oct 16, 2012

Clark was terrific, we had alot of fun talking to him. He and my boyfriend exchanged stories about motorcycles, cars and extreme driving. I called to inquire about the vehicle I ended up purchasing. It was the only one of it's kind in the area. The Monroeville dealer had the same car and I had an appointment with their sales manager to see it at 9am that Saturday morning. When we arrived at the Monroeville dealership, I was told the car was sold the day before, even though the manager called me on Friday night at 8:30pm to confirm my appointment. So, I looked on the internet to see if any other dealer had it in their inventory, Clark was the person that answered my call. He knew we were driving from Pittsburgh to see it. When we got there, the SUV was sitting right in front of the showroom and it was freshly washed. It was so pretty and I was so excited. I never felt pressured to make the decision to purchase. Clark was thorough in reviewing the features of the car and even programmed my bluetooth. we would definitely recommend Clark and would even return for future purchases even though the dealership is so far away.

BillW52

Oct 6, 2012

Our overall experience with Ralph Kercheval and Smail Mazada was excellent. Ralph was very friendly and made us feel like family. He was careful to point out the excellent quality of work that went into the production of the Mazada CX5 Touring SUV that we wanted to purchase. My wife and I feel we received a Great Car at a Great Price!

robin.shuglie

Sep 27, 2012

After visiting 3 other dealerships over the past month, Smail Mazda was the only place that made me feel comfortable and confident with the choices I was making. My communication began over the internet with Ralph Kercheval. Ralph answered my questions and told me to come see him when I was ready. There was no sales pressure and I felt like the decision was mine. When I went to the dealership at 6:30pm to test drive and talk with Ralph, I was surprised by the amount of information provided to me and the work done by everyone at Smail in order to get my Mazda CX-5 ready to take home that night. Other dealerships tried to talk me into a different vehicle than I wanted to see, but Ralph asked me what I wanted to see and took the time to go over the finer details of the vehicle without hesitation. I didn't feel like I was being told what I SHOULD buy, I felt like I was being ASKED what I would like to buy. Unlike other dealerships, my opinion mattered to Ralph. He wanted to know what I liked to drive, what I liked about the Mazda models etc. The atmosphere was relaxed and I was not expecting to drive home my new CX-5 that night, but Ralph and his crew made it happen! Finally my month long search of dealerships was over - thanks to Smail Mazda and Ralph Kercheval.

brenda.clark.5836711

Sep 14, 2012

Everyone at Smail Mazda went above and beyond my expectations!! I will definately recommend them and would purchase another vehicle from them in the future.

dmurphy126

Sep 11, 2012

Bill Cline sold me a Mazda 3 last week. He is a great salesmen and answered all of our questions. Smail Mazda is a great dealership and I would recommend it to anyone. Outstanding customer service and especially from Bill Cline. I am enjoying my new Mazda 3 thanks to the help of Bill.

michael.machajewski

Sep 5, 2012

Quite possibly the most pleasant car buying experience I have ever had. No price haggling or negotiation. The price I was quoted over the internet was the price I paid for my New Mazda. Ralph was very thorough with the test drive and very informative about the vehicle features. He was able to answer all of my questions and the low pressure sales made me very comfortable in the dealership. Also while I was waiting to go to financing Ralph walked me to the service area and explained all of the dealer services offered when I'm there for service.

bomper

Aug 27, 2012

This was our first new car purchase and Brian O`Connor was just great. He answered all of our questions about the Mazda 5 that we were looking at. We took the car on a test drive and really liked it. Told Brian we will have to think about it. He worked well with the price. We came back and bought the Mazda 5. Brian was great. There was no pressure at all. And he stayed with us until we drove the car off the lot. My wife and I would like to thank Brian for making our first new car purchase a pleasant experience. Thanks to Smail Mazda for having people like Brian working there. Arlene&Bob Bompiani

jessica.leanne.18

Aug 22, 2012

I had a great experience with Clark Sheppler, he helped me out getting a great car that I love and he also worked with me to make a monthly payment for my budget.

Deborah55

Aug 18, 2012

Bill was very friendly and made me feel very comfortable right from the start!he was lnowledgable and gave me much information! Because of him i will come back and telll others! Thanks again!!i love my mazda!

Yorkiefan

Aug 17, 2012

Dave was very friendly and never pushy. I felt comfortable asking him questions and he was very knowledgeable. Vehicle looked great when I picked it up. Was a smooth transaction.

nmieiro

Aug 16, 2012

Very friendly and informative, as well as helpful. Showed all the details on the vehicle and offered a test drive. Overall pleased on his sales pitch.

jmalloy

Aug 7, 2012

Bill sold me my first Mazda three years ago. Since then, he has maintained contact by leaving voice messages. Because I was getting my car serviced, I stopped by to talk with him and he informed me of the incentives for trading my high mileage car for a new Mazda 3. I'm never sure if I'm getting the best deal because I'm so easy-going, but I'm happy with my new car and pleased with the amount of time Bill set aside to work with me. My only complaint is that it takes five hours to buy a car! That was a serious time sink. I know that's not Bill's fault because he was waiting around with me waiting for others to make decisions. Just something the dealership should look at!Again, I really appreciate it that Bill establishes a friendly relationship not only to sell the car, but to check up with you over the years as well. Because of that, I will always come back to Bill at Smail when it's time to trade again.

tlivingston

Jul 26, 2012

My daughter wanted to purchase a Mazda Speed 3. We contacted Smail and they notified us that they didn't have any on the lot, but were expecting one on the truck within a month. They contacted us when it came in, we negotiated price and accepted offer. Everyone was very kind and helpful.

Jeff Novosel

Jul 26, 2012

my experience at Smail Mazda was very positive. Clark Sheppler's product knowledge of the CX-9 touring model was insightful and helpful. Clark did a fine job reviewing the features and functions of the vehicle. I'm a satisfied customer.

hvacrman

Jul 24, 2012

Great experience with Bill from first phone call to driving away with the automobile. Bill is really personable and we did find out we had a lot in common.

merlin10252001

Jul 24, 2012

Clark was very helpful, knowlegeable and able to answer all our questions. We will deal with him and Smail Mazda again for our future car needs.

amlaero

Jul 23, 2012

First off everyone in this dealership is very friendly and will greet you on the lot as well as in the showroom. Everyone I spoke to was very kind ranging from the sales associates to the finance guy (Nick the finance guy is awesome btw!). The sales associate that I was in specific contact with was Brian O'Connor. He bent over backwards to do anything to help me out. The first night he stayed over an extra 45 min so I could test drive the vehicle. The next day when I went to go pick-up the car he stayed an extra 2 hours while waiting for finance approval. The approval didn't come that day, but Brian was sure to let me know when it came and what kind of deal he could make me. After finally getting the car Brian showed me around the vehicle and knew the ins out outs very well. A couple days after leaving the lot I realized I forgot an item out of the car I traded in that my mother really wanted me to get back. I called Brian up and he went out to their storage lot, grabbed the item and held it for me to pick it up. Overall a great dealership, great experience and great people. Thanks Smail.

rgarris

Jul 18, 2012

Clark was very friendly and helpful. Very fast, had me in and out driving my new Mazda in no time. Thanks again Smail auto and especially Clark!!!

bastinm

Jul 2, 2012

Bill was fantastic to work with. I would definately recommend the Smail dealership and staff to anyone who is looking for a new vehicle. I have infact already had many people stop to check my new ride and hae told them to stop in a Smail Mazda and see Bill.

Toothfxr

Jun 27, 2012

I had a very pleasant purchase experience at Smail. Mr. Robinson was very helpful in getting me set up in my new Mazda. I already new which vehicle I was interested in and he helped me decide on certain ammenities that I do feel will benefit me. There was very little "sales" pressure and I appreciated that.

sekhonm

Jun 5, 2012

It was a quick and easy sale. I knew what I was looking for when I went in and everyone was very helpful in making sure I was getting exactly what I wanted for the price I expect. I would buy from them again.

geo_pip

May 21, 2012

Overall experience was good and the car is terrific.The salesman was very knowledgable about the car I was looking at and that helped alot.

sdimuzio235

May 9, 2012

I primarily dealt with Bill Robinson on the purchase of my new Mazda CX-5. Bill was great with me throughout the entire process. I had to wait a few weeks for my car to come in and Bill kept me involved as much as possible. Further, the car I was trading in was due to be inspected before my new car came in, and Smail/Bill worked with me to get me a car so that I did not have to put any money into the car I was trading in. Bill Robinson was not available on the day that I purchased my car, so Bill Cline helped me get settled in the vehicle and gave me a tutorial of everything. Overall, I had a great experience and I cannot thank everyone enough for your assistance with the purchase of my new Mazda!

jes101988

May 6, 2012

The process of obtaining my lease was very well structured and Ralph was very dedicated to making sure I was happy. After my lease is up, there is a high probability I will return to purchase a different car.

Beth Mc

May 3, 2012

Vinnie Cerra was great. Very knowledgeable and patient with me as I was very indecisive. Would definitely recommend him to anyone looking to purchase a vehicle. Thanks again Vinnie!

Kristamarie15

Apr 19, 2012

I had an amazing visit to smail, I would not recommend to go to any other dealership. Everyone who works there is so friendly and especially, Vinnie Cerra, treated my mother and I with respect and was extremely kind. In the future when i purchase my next car i now know exactly what dealership i am going to and which salesman. The service at smail is amazing!

jmlynn20

Apr 19, 2012

Bill was very friendly and courteous. He met our expectations and made the process very smooth for us. I would definitely recommend Smail Mazda to anyone who is interested in buying a new vehicle. I love my new Mazda 3!!!

dtweight

Apr 11, 2012

I Like Mazda and the car looks nice. This survey should make me say why. so i will respond by saying the dealer was a reason i bought the car

BarbaraCJ

Apr 9, 2012

I found ths dealership to be the most honest in the area. I had been to 2 other dealerships and was NOT happy when I left their showrooms. Joe was diligent about looking for and locating the vehicle I wanted. He kept me updated with emails. I emailed on my birthday to tell Joe that it would be a great day for my car to arrive. Unfortunately, it wasn't there yet. It arrived 3 days later and when I came to look at it, Vincent (my salesperson) had tied a birthday balloon to the car. After purchasing the car, Vinnie gave me a very detailed lesson on using my new vehicle.Also, I live 45 minutes from this dealership and I still went here for my purchase.

tytlertori

Mar 22, 2012

Both myself and my wife were treated as we treat guests in our home. Vince was both courteous and professional. He knew our needs. He worked to meet our needs while keeping in mind our budget as well. We traveled from Pittsburgh to Greensburg to purchase our vehicle. The time was well spent. We got one of the best deals we could have gotten. All while working with someone who cared to meet our needs and was willing to do whatever he could to satisfy those needs. Vince seems to be old school in his dealings with customers. It seems that his word means something to him. If he gives it, it is because he can help and will do whatever he can to meet your needs. VIince worked closely with Michael McNeil in making our buying experience even more pleasant. Sincerely,Frank Cehelsky, Lorraine Slutiak Cehelsky

arsnara31

Mar 20, 2012

Vinnie was very determined to find me the car that fit my needs exactly. I wavered back and forth between the CX-5, Mazda 2 and Mazda 3--he helped me assess my needs and decide what was best going to fit my lifestyle and budget. He was very helpful and knowledgeable about the features of each car, what to expect from them and what not to expect. This helped me make a knowledgeable decision for which makes me a very satisfied customer-- I am very happy with my purchase. I have already told Vinnie that I will be back in 42 months to buy a Lincoln off of him. :)

lindsmitch

Mar 19, 2012

Everyone was very nice and helpful, especially Vince. He made my experience of buying a new car very easy. I would recommend him to anyone looking to buy a Mazda.

blueman5628

Mar 5, 2012

The staff was friendly and attentive during my search. They gave prices over email and even had the cars warming up during my arrival for a test drive. They worked with my and my trade in to get to a reasonable price for the lease. I would do business again, and feel more dealers should take note from how this one operates.

kegger

Mar 2, 2012

My experience at Smail Mazda was a very postive car buying experience the sales men was very knowledgeable of the car, and was up front and honest with the terms it was a very relaxed atmosphere nice to know there are salesman out there that make buying a car a postive experience

pschaup

Mar 1, 2012

My experience with Smail Mazda has been exceptional from top to bottom so far. I felt extremely comfortable buying my new Mazda CX-7 on Saturday February 25th, 2012 thanks to Ralph Kercheval. He was very upfront and honest on cost and I feel I got a great deal on my CX-7. I didn't feel rushed into my decision, as I was with my previous car purchase. Ralph made sure I was properly introduced in the service department, and the service department was equally comforting thanks to John. The service department did an excellent job preparing my Mazda for delivery and Ralph helped transfer everything from my old car to my new Mazda and zoom zoom ... I was on my way :)I love the overall feel and drive of my Mazda CX-7 and I am completely satisfied to this point with service, the CX-7 itself, the friendliness and the price.

kbarker4227

Feb 28, 2012

I just bought my first BRAND NEW vehicle at Smail Mazda thanks to Andrew Austin. I could not have been happier with my experience there. Andrew was very helpful and informative without making me feel like I was being pushed into a decision. I love my new 2012 Mazda3 Skyactiv and I highly recommend visiting Andrew at Smail Mazda if you are in the market for a new vehicle!

Kandolina

Feb 27, 2012

I had a wonderful experience at Smail GMC and Mazda over the past 5 months. The employees have been exceptional from service to sales and finance. Everyone went out of their way to make my whole experience pleasant and easy to understand. Thank you Smail :)

brilliant

Feb 27, 2012

Ralph was great- gave us the right price on the CX-9 right out of the gate. Even stayed late to close the deal! Love the car- Highly reccommend Ralph.

barkerar

Feb 3, 2012

I was very impressed with Smail Mazda. They were all very friendly and helpful, and a pleasure to deal with. I was especially impressed with the salesperson I worked with (Vincent). I purchased a vehicle close to closing time and the detailer that they use had closed already. Vincent took it upon himself to ensure that the vehicle was detailed properly by himself and another employee. This is above and beyond what I would expect from the typical salesperson. It really shows that they understand the meaning of customer service and care about their customers.

AlliMcLeod

Jan 30, 2012

My experience at Smail Mazda was a very good one. I went there to buy my first car just recently, and was happy I chose that dealership. I worked with Steve Miller, and he was very knowledgeable about the car I bought, and answered all of my questions. If he did not have an answer immediately, he was willing to research it to find out. I went to the dealer 2 weeks before purchasing my car to do some looking around and get information, and Steve gave me a follow up call afterwards to ask if I had any other questions that I did not ask while I was there. I thought that he was very considerate, and he helped me in every way possible during the whole process. I will very likely go back to Smail when I buy my next car.

t.smith.n

Jan 21, 2012

It was an absolute pleasure to deal with Smail Mazda in the purchase of my new car. Their friendly, knowledgable staff worked as a team to answer any and all of my questions and concerns and my experience was indeed, flawless.

vballchic32

Oct 24, 2011

I had an amazing experience with Steve and Nick. They bent over backwards to meet all of me needs and addressed all of my concerns. Both Steve and Nick listen to me and did not rush me into a sale. I would definitely come back to Steve at Smail the next time I am ready to buy.

cpdolan

Oct 19, 2011

My experience at Smail was a very positive one mainly due to Ralph. He was friendly, informative, listened to my needs and very patient as we worked through the numbers. In all of this I never felt as though I was receiving the "sterotype Car Sales Pitch", For this I was appreciative. In additon, this was not the only car dealership I visited and the treatment at Smail far exceeded the other dealership which was why I bought my vehicle at SMail. Also, knowing that I would be dealing with John in the service department contributed to my decision. thank you, canice dolan

Debj66

Oct 17, 2011

It couldn't have been easier. The folks at Smail made my purchasing and financing experience stress-free, enjoyable and a very positive experience. I will refer friends and will return for my next car. Thanks guys!

Patty & Mike Sherback

Oct 15, 2011

We had purchases a new Mazda 3 back in Dec. 2008. We used the same salesman, Mike McNeal for a newest purchase (Mazda CX-7) in Oct. of this year. He is outstanding! Not pushy yet direct. We really enjoyed our "3" but wanted something bigger. He took us for a test drive, explained pretty much all there was to know about it, and let us leave, without any hassle so we could decide for ourselves when the time was right to make the deal. Thanks again (Mike)...we love our new one!

brianm3

Sep 27, 2011

I would have given the "overall" rating a great, but there were some waiting periods that I feel could have been avoided. I was told the car would be ready for a test drive Saturday morning. It was driveable, but the dealer prep was not completed.I also had to wait again for the car to be readied for pickup after a time was agreed to.

gettypeggy2

Sep 17, 2011

I am actually writing for 2 reasons. I took my car in for service due to the fact I did not like the dealership I was dealing with. While I was there I decided to look at the new cars. First I have to say the service department is great. They did a wonderful job. Then I ended up talking with Mike. He was very informative and I did not get pressured into buying a car. I bought a CX-9. I love the car and Mike was very informative as to everything it could do. I would like to thank everyone at Smail it was a great shopping experience. Thanks again for all your help.Peggy Getty Clarksburg, PA

Scott1036

Aug 15, 2011

This is the second new car I have bought at smail Mazda in the last three years. Both times we were lucky enough to have make as our salesman. He has tons of knowledge on all the mazda's and help us pick out the perfect car to fit our needs. They were very quick to make a deal and get us on our way. Everybody at smail is very friendly and helpful. I would recommend them to everyone. Thanks again smail.

chrizten01

Aug 3, 2011

This was my first experience with requesting a dealer quote online. Steve Miller at Bud Smail kindly responded to my email with a quote and later followed-up phone call. Since he had the best quote out of two other dealerships, I chose to visit Steve. Steve was great to work with. I never felt pressured to buy the car... which is a first for me. I went into the dealership with a wealth of knowledge on the Mazda 3, and every question I threw at Steve, he answered quickly and sincerely. I absolutely LOVE the Mazda 3 I purchased. I'm actually still in shock at how enjoyable my experience was at the dealership.. I just can't believe it!. After the sale, he even took the time to go through all of the features of the car with me, as well as set up the Bluetooth capabilities in my car and synced it with my iPhone. I am very pleased with Steve and his level of professionalism. I would definitely purchase from him again in the future.

d.teet

Jul 20, 2011

Smail Mazda has great customer service, with Mike our sales consultant we were impressed with his knowlege of the Mazda6 we bought. Everyone there was very friendly and treated us with respect. They are working on ironing out some minor problems we have with the vehicle. Overall we've had a good experience and love driving the car.

Lcorsi

Jul 2, 2011

We took our son this week to Smail Mazda to buy his first new car, the Mazda3. Mike McNeal made this the best car buying experience we have ever been through. He was very knowledgeable & did a great job of explaining every detail of this car to us. No pressure from him all. The same can be said for the Sales Manager as well. This was actually a great car buying experience!

melyssa328

Jul 1, 2011

I was very pleased with my experience at Smail Mazda! I went into the dealership knowing exactly which car I wanted and what price I was looking for. I never felt pressured to change my mind or make a quick decision, which is definately not typical for a car dealership. After just a few minutes of negotiating, we were at the price I was comfortable with and started the paperwork, which seemed to take forever, but thats typical. Overall, Mike did a great job and was extremely friendly and easy to talk to. While meeting with Nick to sign all the final paperwork, I was very impressed with how easy going and informative he was. Once again, he explained everything very well, and I never felt pressured into to buying anything extra. Overall, I was very impressed with the Smail Mazda dealership! They did a great job and I LOVE my Mazda 3!

melndh

Jun 4, 2011

My experiance was terrific at Smail Mazda. Their sales people were the nicest group of people I have came across in the car business. Ralph and Lindsay were both very helpful and I am now the proud owner of a 2011 Mazda 3.

lewis_shannonr

May 31, 2011

I requested quotes from 3 dealers in the area, and Steve from Smail Mazda was the only rep to continuously follow up to ensure I got what I wanted and needed in a car. He was prompt, professional and a pleasure to work with always. I brag to everybody who will listen about Steve, Smail Mazda, and my experience there. In spite of inclement weather, power outages, and a driver having to deliver the final paperwork for signing, the entire experience worked out perfectly. Steve and Smail Mazda worked to overcome every obstacle Mother Nature and modern techonology threw their way that evening to ensure I was a satisfied customer! Job well done, gentlemen! Thank you!!

hubansr

May 21, 2011

ralph and associates handled the transaction in a very efficient and professional manner. Due to a family medical problem, speed and easy process was necessary and the team exceeded my expectations. Especially appreciated was the patience the staff exhibited due to above situation. Many thanks Richard Hubans

kevin39

May 14, 2011

i had a friend buy a car the previous day and he had such a great experience i decided to drive the extra 20 miles passing my local mazda dealership and i'm glad i did. Ralph worked out a great deal with me and took the time to go over all the options on the car and nick from the finance department was also a great guy,sold me the extended warranty. you can tell this dealership has quality people,me taking the time to write my experience says a lot,i never do this.

melissam41

May 3, 2011

The staff was very friendly and patient with me. Ralph explained every detail of the new car. He made sure I was comfortable with the buying process and even bought soft drinks for my sister and myself. They worked hard to get me approved and I felt like a customer, not just another sale. I will buy my future cars from Smail.

kris10ized

Apr 23, 2011

My husband and I love our new car from Smail Auto. They really took care of us and made it quick and easy to get the car we were looking for. They took extra time out for us and helped us make the best decision based on our needs. We are looking forward to a long relationship with this company for any of our vehicle needs. We would also buy from them again. They gave us a fair price on our trade and there is nothing we can complain about. It was a completely positive experience all around. Also, our salesman Ralph was not like like the typical salesperson, he was a very pleasant, positive and informative. We bought a Mazda 3 and love it so much - THANK YOU!

houseisme

Apr 19, 2011

I went to test drive a new 2011 Mazdaspeed 3 at Smail. Ralph was very helpful and knowledgeable about the car and let me take it on a good test drive. He was interested in what type of car I was interested in whether it be the Mazda or something else. This led us to taking a slightly used 2011 Subaru WRX for a test drive for comparison. It was one of the cars on my list to check out and I was able to do this right at Smail for a back-to-back comparison. Minus the awd of the Subaru, the Mazda was the obvious choice for me.The sale was simple and fast and they stayed late to get me the car that night.Thanks again Ralph,-Erik

tropicallily

Apr 1, 2011

I purchased a Mazda3 in 2009 through Smail Mazda, I wasnt overly excited about the experience, but it wasnt THAT bad either. When I wanted a Mazda6, I went to Smail and spoke with the same salesman that I purchased my Mazda3 through.Smail is non-negotiable or wiling to work with you to get you what you want. I told them what I was willing to pay and they kept coming back higher and higher. They also never once offered to allow me to test drive a car. The exact car that I wanted was at another dealership, however they did have a couple of similar cars on the lot.I left Smail without making a sale. Later that evening the salesman called and again tried to offer me a sale. They initially started out giving me LESS for my trade than it was worth and wouldnt budge on that either.Finally I contacted the dealership who had the car I was looking for, they were only a few miles away...I now have the car I wanted, a lower payment then I was asking for and I will never go back to Smail!

bob dell

Mar 28, 2011

The reasons I bought a vehicle from Smail Auto is I trusted my salesperson (Steve Miller). My daughter & I purchased a vehicle in 2009 and was very satisfied with Steve Miller back then. He was very friendly and helpful and answered my questions and concerns. Secondly, I chose Smail Auto because of the $750 Rebate and zero percent financing.

rjandy

Mar 18, 2011

This is the third Mazda we have purchased at Smail Mazda, so that is a statement in itself about their product, service, and attention shown by the whole staff there. Went in posibly looking for a reliable used car for my college-age son, and ended up leasing a new Mazda 3. Steve Miller was very good at explaining all of our options, and this one ended up making the most sense for us.

thetodaros

Mar 18, 2011

I purchased a new Mazda 3 on March 12 and it was the best experience I've had in buying a car. Steve Miller gave me exactly want I wanted in a car and made the transaction easy and without pressure or hassel. My parents and I felt comfortable and very well taken care of by all we came in contact with. Steve Miller has all the qualities that it takes to be an asset to your dealership-honesty, professionalism and dedication. I will refer friends and family to your dealership.Thank you Brittany Todaro

baker101505

Mar 15, 2011

We just purchased a new Mazda 3 from Jason Reid. Jason was very friendly. He took us to test drive three different cars. It was nice to be able to test drive different brands all at the same place. He was never pushy and did not make us feel rushed. We would highly recommend Jason and the Smail Auto Group.

123Ginger

Mar 7, 2011

We went to Smail to purchase our Mazda. Their service was great and the salesman we worked with was very good with helping us know more about the car. I would recommend this dealer to others. Great service, great cars, great prices.Thanks again.

jash

Feb 28, 2011

I scheduled an appointment with Ralph Kercheval to go over my options for my lease ending in Aprill. I ended up leaving with a new 2011 Mazda 3 hatch. It's the same model I had and loved, but with some extras. I was very pleased with the service at Smail Auto as always. Ralph was great to work with. I hope to work with him again next time around.

brett24

Feb 25, 2011

We are second time buyers from Smail Mazda. They are very easy to work with. The salespeople are friendly, the finance department is informative, and service is very helpful if we have a problem. I would buy another vehicle from them. I would definately recommend this dealership!

bassoondirector

Feb 5, 2011

Very pleasant experience with Jason. The Mazda3 i Sport Sedan is an excellent car. Jason didn't have to convince me of that. He made the buying of the car a great experience. Jason spent a great deal of time with me the day I purchased the car. He also covered many details of the Mazda and the services offered by Smail Mazda. Jason is an excellent, very friendly salesman.

Terry Petak

Jan 6, 2011

This is the second time I have dealt with Steve to purchase a Mazda vehicle. This time was a little different in that we did the deal exclusively over the internet. Steve provided all of the necessary information, sticker, and photo to make sure we knew exactly what vehicle we were dealing with. I actually liked the experience.I would and will request working with Steve on future purchases. He is timely in his responses to questions and honest when asked for his opinion. He delivers on all promises and follows up in a professional manner. Even though we live about an hour away, it is worth our time to work with Steve and the Smail team.

dazy

Jan 3, 2011

I called 4 dealerships,Ralph K. was the only call back because the other didnt care at the time because we needed 2 incomes and a down pmt. Then 6 months later I had plenty of down pmt. and 2 incomes, so I called the man who cared about all customers rich or poor.He did everything he could for me to get my dream car. He did not miss a beat. The service was outstanding,and he kept in constant contact giving me updates. I didnt have to wait by the phone hoping.He even through in matts and a tiny bit of paint for a tiny scratch. I will be handing out his cards and going back for more.He is the man to see if you need a car. if he can not do it ,no one can. Smail Automotive is very fair. They have a huge inventory,and can and will get you what you want. Ralph and Jeff went beyond what they had to do. I highly reccomemd Smail for service, keeping you informed, knowing their inventory.clean cars,and not all high milage cars. ralph is an excellent sales rep, I would know since i was a sales mngr. for 16 yrs,I know excellent service. they did not hide anything from us, very up front about everything.Ralph made me feel I could trust him. While i was there I never had to wonder where my salesman was.he was always within reach,even if he was helping someone else.In Forty years of buying cars this was truly my best experience.If he isnt there ask for Jeff markle,He was excellent also in helping us get finance. If you have a problem they will help you and be discrete. I give them the highest ratings for service,knowlege,keeping you informed,being considerate of all your needs and not judging you by your appearance or bank account. everyone they treat equal.Do not waste your precious time or gas money,go there, its one stop shopping. From Patti Baum, Mt. Pleasant,Pa

Pattipav

Dec 1, 2010

Went in to have my recall fixed and ended up driving home with a new vehicle. Very friendly service and went out of their way to make us happy campers and new car owners.........worked with Ralph Kercheval who went over and above to be helpful and very thorough. John at the service was also helpful. We bought a sales demo and are thrilled to death after driving it home............Everyone worked with us to make it a rewarding experience.......thanks to Smail Mazda of Greensburg...........I now own my second Mazda and couldn't be happier........Patti KazimerPatpavatcomcast.net

fpidro

Dec 1, 2010

I reached out to Smail inquiring about a crossover vehicle that would work for my hockey family. I received immediate attention and was given several options in regards to vehicles. Kevin and Jason took the time to revie all of the options of the CX-9 and also gave me comparisons to other vehicles available in the same category. They gave me all informaiton necessary to determine the Mazda was the right vehicle for us.They took the time during the test drive to give me as many road conditions as possible to test the vehicle properly. This was my dealing with Smail and I would strongly recomed the dealership to friends and family! My family will!

crooks

Oct 2, 2010

All of the employees at Smail Mazda were very helpful. Everyone was very professional and helped me find the right car for me at a very reasonable price. None of the salesmen were pushy or tried to sell you a car that did not appeal to what you liked. All of the salesmen at Smail Mazda went out of their ways to try and help you to the best of their ability. They also offered a very reasonable price and have extremely nice vehicles to offer.

CMB6952

Sep 17, 2010

I had a wonderful experience at Smail Mazda, I just went looking and with in hours I was buying a new car. They were very friendly and listen to what I wanted and needed. I would highly recommend them to family and friends. I picked a car that they did not have on the lot and they traded with another dealer to get me the car I wanted.

roberts512

Aug 29, 2010

Jason knew that we were looking for a specific color and he went the extra mile to find the car in the right color for us. When we went to sign the papers on the car we found 4 INCH scratch on the bumper and some rock marks on the front bumper. Jason was understsnding when we refused to buy the car and sent it out to get the paint fixed. On the day of our next appointment to buy the car, we got a call from Mr. Reid saying he found a mark on the car and would we please wait a couple of hours before coming, he wanted to get it fixed before we came. Instead of calling we went to the dealership after 2 hours and were disappointed to see a mark (large discolorization on the front bumper) was still there. We waited for Jason, he was servicing another customer, and he was apologetic saying he got busy with another customer and did not see the car when it was returned. On our third trip out, we found another mark on the hood, but Jason immediately took it to the shop and they worked on it. He brought the service manager out to talk to us, because we could still faintly see the mark after it was worked on, and we took the car with a note on the papers saying that a problem might be under the clear coat paint, and if a major problem is detected in the future, it is documented. We appreciated the time, and frustration, Mr. Reid expended on our account, and were grateful for his understand of our desire to have this major purchase be just right.

cherold13

Aug 27, 2010

I contacted Ralph via the Web-site, and worked my deal without walking into the Dealership. He responded quickly, and was very honest and upfront. I highly recommend dealing with Ralph and Smail Mazda. They had a nice inventory to choose from over the web. This was very pleasant buying experience.

schultheis628

Aug 2, 2010

Steve Miller was very helpful in helping with my decision to purchase a Mazda 3. I explained to Steve right from the beginning that I did not want to feel pressured to make a purchase and just wanted all information possible up front. Steve was able to exceed these expectations by only calling me on necessary matters. Additionally, Steve helped explain how the price of the car is generated and his numbers never appeared to be false or exaggerated. Steve's friendly personality made it easier to work with him and to trust him while making this decision. If I had a friend interested in purchasing a Mazda, I would recommend they work with Steve.

mdklink

Jul 27, 2010

We were very impressed with our car buying experience at Smail Mazda. We got a great deal on our car, and trade. Our salesman was very knowledgeable. We live about 70 miles away from the dealership and our salesman was very patient and worked with us mostly over the phone. By the time we got to the dealership, we knew exactly what we were getting. We liked the staff at Smail so much, that we travelled the 70 miles back to purchase our next vehicle. We were completely satisfied with Smail and I recommend our salesman to everyone. We love our CX-9!

melsm

Jun 29, 2010

I really enjoyed my overall experience at Smail. Everyone is very friendly, helpful, and met my needs. Mr. Jason Reid was kind and personable. He showed me my options and there was a lot to choose from. He also stuck to my budget and I am very happy with my purchase and the service I recieved. Thank you to everyone!

wwerts

Jun 10, 2010

I was well pleased with the courtesy and positive attitude displayed by both Ralph Kercheval and Fred Orendi. They handled all my questions with respect and courtesy even when I was a bit difficult. Every effort was extended by the Mazda dealership to obtain just the vehicle we (wife & I) wanted. Color, options were perfect for us. We had to wait for delivery and Ralph kept us informed on status of vehicle shipping and delivery. We would highly reccomend Ralph and the Mazda vehicle and dealership to all our friends and family. This CX-9 is our favourite of all the new vehilces we have owned.

rdd149

May 15, 2010

My experience at Smail Mazda was great. The employees that worked with me to find the car I wanted were very knowledgeable and friendly and also provided me with the customer service that I had hoped for a first time car buyer. I would recommend this dealership to anyone who is looking for a quality automobile and desires the excellent service that should accompany any car buying experience.

ayuhas77

May 12, 2010

Bought a 2010 Mazada 3 from Bud Smails group in April 2010. The salesperson I worked with, Jason Reid, was calm, cool, and collective. I felt no pressure into purchasing any vechicle at any time besides my time. The process of buying the car was quick and easy with both parties happy with the end result. I have yet to take my car for maintenace but they offer discounts on oil changes and inspections which I plan on using! Jason also went over the owners manual, the car inside and out, and answered every question with honest and respect. I HIGHLY recommend Bud Smail auto group!