Used Cars for Sale at Sheehy Honda in Alexandria, VA

MB

Sep 9, 2016

Very knowledgeable of the cars they were selling. Very friendly.

red11

Sep 2, 2016

Rafael and Robert really helped us find the right car with the right deal. I love our new Civic. I feel really good about our payment and interest rate. I couldn't be happier with my experience at Sheehy Honda.

Michael Griffith

Aug 31, 2016

Rachel Higgins took care of me today. My van needed a new brake hose not in stock. Therefore, my van is being held an extra day which is causing some inconveniences. Rachel agreed to provide a discount on my service bill which I appreciate.

Alisa

Aug 30, 2016

I wanted to trade my old car for a new one and had been shopping around for a while. When I contacted Sheehy Honda in Alexandria, Rafael was very helpful, attentive and he gave me no pressured. This is a quality of a salesperson I am looking for. He answered all of my questions patiently and recommended a perfect car to fit my needs rather than trying to pressure me to go for the maximum options. I would definitely recommend Rafael to any of my family and friends who is/are looking to buy a Honda in the area.

lelgouacem20

Aug 25, 2016

I called Jocelyn a few days before coming into the dealership. Prior to then, I told her what I was interested and she answered all my questions. When I met her in person, she took her time to walk me through my options. She is VERY knowledgeable of the process and the cars. She made everything so much easier for me to go through. She was flexible in coming in even during her off day just to accommodate me. Once I decided to purchase the car, she made everything go by quickly! Jocelyn is super friendly and understanding. Roberto and Erica were also really awesome finance and walked me through all the details without rushing. They understood my price point and worked with me to reach a reasonable deal. I didn't feel any pressure from the entire team. I would highly recommend anyone to purchase their car at Sheehy Honda in Alexandria, VA!

valbda

Aug 25, 2016

Edwin greeted me with a big smile and made my first car purchase and experience smooth and wonderful. I would recommend him in a heartbeat.

Poppy

Aug 16, 2016

Jocelyn Mills was great and attentive. She was knowledgeable and easy on the eyes too.

kczieg

Aug 10, 2016

I had a recall for the passenger air bag. Took the car in for the fix with an appointment. It was promptly returned and I was very satisfied. Unfortunately the dashboard airbag light would not go out indicating a malfunction. Made a new appointment and the correction took less than 1 hour, less time than promised. I was very pleased. Plus for my inconvenience they hand washed the car. My service adviser Rachel Higgins was terrific. It is a sham the first repair did not work out, but Rachael made it right. I recommend the shop repair mechanics do a better final check of the work so it is repaired correctly the very first time.

KoreanMom

Aug 6, 2016

What a great experience, Edwin was fantastic, Friendly, kind and with a lot of knowledge about the Car, He did his best to give us the best price possible. I'll difenitely recommend him to my friends and family.

Apache4778

Aug 1, 2016

Outstanding prices and great employees (great job Edwin!). Edwin was awesome to work with and I would recommend him to anyone looking for a new or used vehicle. He takes the time to get to know you and understand what you are looking for.

SarahP

Jul 26, 2016

Rafael was very responsive and helpful in our car purchase experience. We did not feel pressured or rushed and he quickly answered all questions! When we had a few questions after our purchase, he quickly took care of us.

JH

Jul 13, 2016

After unexpected repairs led us to look to a new car, we reached out to Sheehy Honda where our family has purchased multiple vehicles in the past. My folks are older and have some health challenges, so it was important to make the new car buying process as smooth as possible - the folks at Sheehy obliged! We worked with Jocelyn Mills ahead of time to present my folks with some buying options and were able to lock in a great price and promotion for a new CRV. On the day of purchase, Sheehy made it a point to work quickly to help my folks get in and out of the dealership as fast as possible. Between Jocelyn's work in sales and Robert L's work in finance, it was one of the most stress-free car buying transactions my folks have ever had. On top of their very responsive service department and the Sheehy VIP incentives, we'll continue to by loyal Sheehy customers.

JMH2216

Jul 12, 2016

Thanks to Rachel and the service staff at Sheehy Honda for another painless and speedy visit. I didn't have an appointment for the oil change but that was no problem. I was told it would take two plus hours but it was done in about an hour and a half.J M Harris 7-12-16

MHolmes

Jul 11, 2016

Sheehy Honda was recommended to me by a friend. This was the easiest and friendliest car buying experience ever. Everyone was extremely friendly and courteous. My Finance Manager Robert Kirksey was knowledgeable and took special care and time to ensure I received the best financing available. I have recommended Sheehy Honda to a friend who has also purchased a new vehicle within the last month.

Kyoko

Jul 8, 2016

I had such a great experience at the Sheehy Honda. Because of my personal reason, I decided not to purchase a car this time. But while I was at the dealership, Rafael gave me very efficient professional customer service. He tried his best to give me a car that fit my needs. He is very kind and knowledgeable and never was pushy. Finance managers,Robert K and Robert O were both wonderful, too. I recommend this dealership to everyone and I'm looking forward to do business with them someday soon.Thank you, Rafael!!

vijaykoncha

Jul 3, 2016

Recently I Purchased Honda Civic 2016. Jocelyn Mills was so honest with all the information and she was extremely patient and did an excellent job of explaining all the options and it is really a great pleasure working with Jocelyn. I am very happy to refer my friends to the dealer Sheehy Honda.

Mo

Jul 1, 2016

Absolutely wast of time, unprofessional and never believe in what they tell you. They no respect what they promise and don't even remember the appointment or the quote they sent me.

Beyonce

Jun 20, 2016

My experience I had this past weekend Saturday June 18, 2016 was awesome! I was in and out quick......Ashleigh Wallace who was my service advisor was on top of things and on point....you're the BEST!!! I am a happy pleased customer with a huge smile on my face :-) PS....still smiling!!!!!ThanksMH :-)

Kcar92

Jun 20, 2016

Rob Sautter was awesome! He surpassed my husband and I'still expectation. He made purchasing a new vehicle a piece of cake! He was very respectful and listened to our needs. He was constantly reassuring through the whole process and didn't try to sell us anything or push us to something out of our budget. Our experience was so great that we brought him back a new client (my parents) three days later. The experience was also flawless. My parents were also very pleased. Rob is the man and if you need a good, easy experience, go to Rob! Also the finance portion of the purchase was stellar. Robert De La Rouge did an excellent job making this process simple and straightforward. No hidden fees and did not pressure us into something that we did not want. He was also the finance person for my parents and they too felt the same way. We plan on returning with a third client soon. We hope to do business again with this duo! They are officially our go to people from now on! Thanks Rob and Robert and thank you Sheehy for hiring people like these two!

KFields

Jun 16, 2016

I had the pleasure of working with the incredible team at Sheehy Honda. Jocelyn Mills went above and beyond to make sure I had a strong understanding of the different offers that were available to me and the options I had with each vehicle. Herself and Jason made sure that I stayed within my price range and Erica Kallop in finance set me up with the perfect maintenance package to protect my vehicle with Sheehy's VIP program. I could not be happier with my purchase and my experience with this team.

Tippy618

Jun 4, 2016

On 4/25/16 I came to Sheehy to purchase a new car. I knew exactly what car I wanted before I got there. I had called the dealership and spoke with Rashad. I told him which car I wanted & even included the VIN number. I was extremely comfortable with purchasing after speaking with my credit union and Rashad. A few hours later I pulled off the lot in a brand new 2016 Honda Accord Sport. It was everything I was looking for. The car was crimson red, black interior, and four doors. I love my new car. I've had severa people ask where I bought the car and I always tell them, Sheehy of Alexandria.

Tiffany139

Jun 4, 2016

On 4/16/2016 I brought my 2003 Honda Accord in because of a power steering issue. I had the service department look the car over for a few hours and they were able to give me a printout of everything that was wrong. I come to this service center instead of any other because they know what they are doing and they get it right on the FIRST try!

Lparker

Jun 3, 2016

Marcus was a great salesman. He help me pick out the perfect car for a great price. He was wonderful. He meant all the need in what I asked for. He made sure I had everything.

Rubicon29

Jun 1, 2016

I purchased an Odyssey Elite from Karl. He was helpful and gave me the best deal. He had Pallob do all the paperwork and he was good as well.

nuharman

May 29, 2016

We were choosing a vehicle for my son and Rafael was very helpful, friendly and efficient. He helped us making our decision a very easy one. He had a big smile during the entire process and made us feel very comfortable. He went above and beyond to make sure we have the best deal we could possibly have. We were very pleased with his service. I will definitely recommend him and certainly will go back to Sheehy Honda Alexandria for my purchase/lease. Thank you Rafael!!!

Carol123

May 26, 2016

I've had my Honda Civic serviced at Sheehy for 8 years. Just routine service, never had a problem!Rachel is friendly and helpful. The waiting area is comfortable and clean. The whole experience feels easy.

Nina

May 25, 2016

I was very nervous about purchasing a vehicle. Wasn't even sure I would be able to. But from the initial correspondence with Rafael, my nervousness started to subside. He made this experience very easy and relaxing. Thank you Sheehy for employing someone like him.

ebr2015

May 23, 2016

I had a specific vehicle in mind when I decided to trade in my old vehicle. Since I had very unpleasant experiences at the Honda dealership in Woodbridge, I decided to drive a little extra to Alexandria. I started my search online and the dealership got back to me right away. Sylkk was a wonderful and easy to work with sales representative. He listened to my needs and he went above and beyond to ensure that I was happy and that all of my questions were answered. Sylkk returned all of my phone calls promptly and replied to my emails quickly. I could have not asked for more from a sales representative.

cevans

May 19, 2016

Jocelyn was great! I came into Sheehy to simply look at vehicles and she was able to get me in a car that same day. Her customer service was great, as she ensured that I was able to get a car that had all the features I desired at an affordable price. I would definitely recommend her to anyone looking for a new vehicle.

Vitaliy

May 17, 2016

What a great car buying experience we received from Sylkk! He was very knowledgeable, approachable and communicative person that went above and beyond to meet your needs. He even personally delivered car to our house and followed up to answer any questions we had about car. Dealing with people there was great and place overall is very friendly. This is how car buying experience should be! I highly recommend Sheehy Honda and Sylkk Ansah for you future car needs.

Realtor Ashlee

May 17, 2016

I just purchased a used 2015 Lincoln MKZ last week and Jocelyn Mills was a superior salesperson! As soon as I pulled up and approached the car of choice, she exited the office and came out to greet me! From my first test drive to the final signing of all my paperwork, she was there to assist and answer all of my questions. She is super sweet and was very knowledgeable about my car. She has great customer service skills and that to me makes it a great car buying experience! I would highly recommend my friends looking to purchase a car to go see her, she is great!Thank you also to manager, Dean Schuyler and finance officer, Robert Oliver for a GREAT first used car experience!! You both made the experience stress free and I couldn't be happier with my car!! Thanks again for everything, you all make a fantastic team!!!I now own a beautiful luxury sedan to drive my clients around in to show houses!!!

Midas

May 12, 2016

Quick, fast and efficient. Everyone is so friendly and knowleagble.i highly recommend this dealership to anyone in need of a new or used car.

Cesar1972

May 12, 2016

Me gusto la atencion recibida el profesionalismo y estoy muy sastifecho por la oportunidad que meda Honda muchisimas gracias por la oportunidad a mi persona

lynngirl

May 12, 2016

My son took me there one evening that's when we met Jocelyn she is well-qualified , well-informed, well-versed professional.,,I'm riding in my new 2016 Honda Civic

kellydyson

May 9, 2016

This was the best experience I have had in a car dealership in a longtime. No more long delays and waiting. I went there intending to drive away in a specific car and Sheehy Honda made it happen for me very quickly. My sales and finance representatives were very professional, courteous and accommodating. This was a refreshing car buying experience that I'll always remember. I would highly recommend this dealership and would also go back for my next purchase.

CRV2010

May 7, 2016

I dropped off my CRV for the Takata airbag recall. Rachel seemed suspicious of the fact that I had been promised a rental for the duration of the repair, but hesitantly agreed to provide the rental. I called after a month to inquire about the status of the repair and to see if my car would be OK sitting around for that long. I was told that the car would be fine and that other cars sat around on the lot for months. Finally, 2 months later when the car airbag was fixed, I picked up the car and discovered that rotors had rusted, causing serious vibrations when I brake. I took the the car back to Rachel--and she told me that the rust was caused by the rain and that Honda would be happy to repair the rotors for over $200. Seriously?? I brought a rust-free car for a safety recall and got rusted rotors back as my reward??? Unacceptable.

CRV1

May 6, 2016

I recently had the pleasure of dealing with Jocelyn when purchasing my 2015 Honda CRV. I was late arriving as I traveled from Charlottesville to their Alexandria location for the great deal they offered. I was late arriving due to traffic and Jocelyn even called to check on me while I was on the road. I was immediately greeted upon arrival and the first class treatment continued right up until I drove away in my beautiful Honda. I felt zero pressure to make a decision and the process was smooth and well organized. Even though they were very busy I never had to wait as Jocelyn, Dean and Robert O were all very attentive and on schedule. I would strongly recommend this dealership and would not hesitate to purchase from them in the future.

Marcelle

May 5, 2016

Rachel Higgins greeted us as soon as we stepped through the door of the Service Center; her friendliness and efficiency lasted the entire time we were in the area! Her attitude towards us was great -- promptly giving us the information we needed in clear language with written follow-up which ensured that we knew what to do and expect after we left Sheehy. We look forward to having her assistance on Monday when we return for our service appointment.

danlong1

May 2, 2016

Rafael is one of the most knowledgeable personnel I have ever met at a car dealership. I owned 25-30 vehicles in my life. I've not met nor dealt with any dealership that satisfies me or my spouse other than Sheehy. While the financials are great with American Honda, the sales and service forces must also rate high for me to return. I return as well to the dealer's staff who can explain and show all the various parts of the vehicle to those of us who require slow, responsive and seasoned assistance. The sales manager and general manager are also very much appreciated. Rafael could not have done his job without their training and authority to him to do it the best way I have ever seen or experienced. Let us not forget the service personnel. The manager and his employees who get the vehicle into its initial beauty and the hard work and dedication of the service tech's who write the issues, perform the initial inspections of the jobs to be performed, then actually making the time and functions required in a fast yet completely outstanding manner.

Nika

Apr 25, 2016

I have purchased a total of 3 cars from this dealership. I have always had great experiences with Honda. But my most recent visit I was helped by Sylkk. He was awesome!!!! If your in the market for another car, go see him!!!

Crystal Pineda0903

Apr 25, 2016

I recently bought a car from Sheehy Honda. I would recommend this place in a heartbeat. The staff was very helpful and very patient during the entire process. I described the car I wanted and Rafael gave me great options. I was very satisfied when he found just the right car for me. Rafael showed me all the features that my car has and showed me how each one worked. All my questions were answered. This was my first time purchasing a new (used) car and I am very happy with my purchase. I would like to thank Rafael Perez and his GM for their wonderful service that they provided me with. I will definitely refer this dealership to friends and family. Thank you, again!

Puneet Saini

Apr 22, 2016

Sylkk Ansah is courteous, patient & responsive. I initially came to Sheehy for price, and I did have other offers to choose from but the service and staff at this dealership made my choice easy. Robert in Finance has experience, is very nice to talk to, and is not pushy. I have had horrible experience with finance departments in the past. Overall, Sheehy made my car buying experience very pleasant. I highly recommend.

Aisahsiraj

Apr 19, 2016

went with other 2 dealership guys before i got here. compare to those 2 guys who i talked to didnt really help me that much. This guy helped me so much he treated me not only as dealer but also as a friend! i would really recommend this guy to my friends and family!

JP

Apr 17, 2016

Jocelyn was so friendly and helpful for our first car purchase. There was zero stress - we had a fun time on our test drive and she even helped us figure out the car's bluetooth system with our phones. Her attention to detail really helped us feel secure with our purchase.

Lisa

Apr 17, 2016

Raphael was terrific! He took his time with us and answered all of our questions and delivered what was promised. What more could you ask for?

brock

Apr 16, 2016

Sheehy and Jocelyn were easy to work with. Jocelyn was very friendly and attentive. Car was not as clean after the detailing as we hoped it would be. Overall considering what buying a car is usually like this experience was positive.

DAS

Apr 15, 2016

I always thought when I purchased my first car, choosing a car and finding a bank to finance it would be the most stressful all day process. But this was not the case Mr Sylkk Anseh was very understanding and informative on the cars. My intentions was to purchase a new car and get the best deal possible and guess what I did just that, he was very reassuring throughout the whole process even letting me test drive the car on my own to get started on my paperwork. This may seem bias but he is the best car sales person I know/I say this because I'm not an easy going person and my car had to be shipped from another dealer because of the color I wanted. I never felt pressured throughout the process, I felt like I was making the decisions myself. when my car arrived at the dealer Sylkk brought it to my job and helped me set up my phone to my car and answer any questions I had. That's awesome customer service. Robert Delarouge was also great, made the process going through the finance department less scary

customer review

Apr 5, 2016

I have been using Sheehy Honda's service department for over 20 years. They always go that extra step to take care of my requirements. Ms. Rachel Higgins is one of their excellent service representatives who really knows how to explain the mechanical issues with my car. As a result, I always get exactly what I need, nothing more and nothing "added on". I have total confidence in her recommendations and know my car leaves Sheehy Honda in the best condition possible; ready for a safe drive.

ben bathen

Apr 4, 2016

Jocelyn Mills was a fantastic sales rep to work with in order to find my new 2016 black Honda civic EX-T. From day one she was extremely patient and did an excellent job of explaining all the options. She even put up with waiting for several weeks while I made up my mind. In the end she earned my business based on her excellent customer service skills and upbeat demeanor.She was persistent but not overly pushy and worked very hard to make the sale. She even came and personally delivered the car to my house so that there would be enough time to detail it before I started driving it. I shopped around and sales reps from other dealerships paled in comparison.I would highly recommend Jocelyn as a sales rep for purchasing or leasing a new car and I would not hesitate to lease from her again. This is the best car I've ever had.

AllieM819

Mar 30, 2016

I came into Sheehy Alexandria to trade-in my relatively new vehicle and purchase another. Syllk took great care of me, he was friendly and didnt give me any hassle. I knew which vehicle I wanted and test drove it. The trade in went smoothly, I don't feel "taken" or any anxiety towards the payoff amount or offers provided by Syllk or Sheehy Alexandria. Once I was taken to the financing department, Erica was IMPECCABLE and took extra good care of me and answered every single possible question I had about credit, loans and interest. I left felling great and still had most of the day to run errand in my new Civic. This is the second vehicle I have purchased from Sheehy ! there will be a third!

FAT

Mar 28, 2016

Thanks, Rachel for the recent service on my Honda Crv you were courteous, and professional. I have been a customer here for over five years and wouldn't take my car anywhere else

jessicaa_08

Mar 27, 2016

I purchased my first dealership car with Edwin and I'm so happy with the car he helped me get ! He's the best salesman at Sheehy Honda in Alexandria . Plus he talks Spanish ! So if you need a car go to him ! You won't regret it !

coffeebean

Mar 25, 2016

We always have received excellent service from Sheehy Honda and Rachel Higgins, Assistant Service Manager, is always professional and efficient.

hondaguy

Mar 25, 2016

My 5 star experience began with the sales manager dealing with me directly and quickly on an"out the door price." Unlike other dealers who wanted to give me a long-winded run-around, Sheehy got right to the bottom line. Then I was turned over to a salesman, Pallob, who helped me locate the right car on the lot, go through the paperwork, and get out the door quickly. A minor scratch was fixed instantaneously at the lot, and I drove away after one of the best car buying experiences of my life.

Robin A.

Mar 23, 2016

Jocelyn did a great job. She listened to what I wanted in a car and did not push to sell me something that didn't meet all that I was looking for. Would highly recommend her to all looking for a Honda.

2DMAXXX

Mar 17, 2016

Ashley Wallace is simply the reason why I keep coming back to Sheehy Honda .She is honest and never stop smiling. Definitely would recommend Ashley Wallace to everyone because of her 5 STAR service every single time.

satishUSP

Mar 16, 2016

I have to say , buying the Honda odyssey from Sheehy is by far the best buying experience I had in a while. Sylkk was very good in making us comfortable during our buying process. Obviously, when buying my Honda Odyssey, I did go to several dealers to get quotes. However, Sylkk matched literally what the other dealers have offered and better. There were no surprises which you usually expect when you are getting a good deal. So far no issues yet :)Thanks Sylkk for a good deal and for an outstanding job. We would definitely recommend Sheehy to everyone who wants a good deal and good customer service.

ijstubb

Mar 5, 2016

I have leased 6 Honda Odyssey's from Sheehy Honda. The most experience kind sales person that I have ever come into contact with is Haroun Aqrawi. I just want to send him Kudos.

Amelia Tate-Moore

Mar 2, 2016

A few months ago I came to Sheehy Honda to find out about a recall service that was supposed to be done, but the parts were backordered from the manufacturer. I called last week to check on the parts and they were in. I called the service department first thing this morning and was able to get an service appointment within an hour. Upon my arrival to Sheehy, I was greeted by a smiling Rachel. I asked her if they could check a couple of other things while they were doing the repairs. She said they could. Rachel was professional and friendly. I told her I had to go to work and she asked me to wait in the customer area until the shuttle arrived. Just a few minutes after I was there, she made the announcement for anyone who needed a ride that the shuttle was back. When she called me back later this morning (about two hours earlier than she had estimated) to tell me what they found, she was thorough and honest. In this world where everyone is trying to make money off of everyone else, it was refreshing to feel like someone was actually trying to make sure I was taken care of. Thank you Rachel and thank you Sheehy for making what started as such a hectic morning for me, a pleasant experience!

Civic12

Mar 1, 2016

Jocelyn was great to work with from the moment I walked into the dealership. She was patient, kind and respectful! Even after the purchase of my vehicle she was extremely responsive and helpful when I had questions. Overall great person!

Gargueta

Feb 29, 2016

Both me and my husband bought our first new car. Rafael Perez is an outstanding sales person. He answered all our questions and new what we were looking for. He was very patient and convincing. His customer service was outstanding. We will definetly come back to buy our second car in the near future with him.

Nay91

Feb 28, 2016

From start to finish, Rafael def made each process hassle free. Had a bad experience with another Honda dealership, came to Alexandria and all of my needs were met. Attitude means everything & his was beyond exceptional. He is ALWAYS available and takes time with his customers. Rafael, thank you so much. I love my new car!

Jamika R.

Feb 26, 2016

This was my first buying experience, and I am most definitely pleased. I didn't feel taken advantage of or anything; in fact I know that the dealers went out of their way to give me the best deal I could afford and made sure I walked away happy... and I am!

EMONEY

Feb 25, 2016

This dealership was top notch! This was my first experience with Sheeny Honda. I learned of them through searching the net for a particular vehicle I was looking for, and they happened to have a potential car for me. For the last month, Ive been looking to purchase a car all over the place. Little did I know that I would come full circle and purchase a vehicle across the street from my house. Ive never heard good remarks about car sales employees at this dealership, so I didnt know what to expect. That all change when I met Ms. Jocelyn Mills and right away, she took the time to help me and give me all of my options and was never pushy. Ms. Mills was professional, nice, and took very good care of me. No matter what process I was in, she would always check on me by offering me coffee, tea, snacks and she even let me charge my phone. She even took the time to make sure I knew how everything worked in the car, however I forgot everything she taught me, SORRY. What impressed me was she came outside and put my license plates on. Not that its a hard thing to do but it was raining, she had her nice outfit on and she did it like it was nothing. Glad I didnt do it because I would have embarrassed myself. I highly recommend Sheeny Honda but even more, Jocelyn as the salesperson. It was worth the wait to know I got something I wanted and if she wasnt there, I would to this day still looking.

Wayne Thomas

Feb 25, 2016

My wife and I had a wonderful car buying experience at Sheehy Honda of Alexandria . Our sales rep, Rafeal Perez took exceptionally good care of us, addressing all of our concerns from beginning to end. He made himself available even after hours. This was a pain free car buying experience. We would recommend Rafeal Perez, Sheehy Honda of Alexandria to friends and family who are in the market to purchase a vehicle.

Michael Griffith

Feb 24, 2016

Rachel, assistant service manager, was very friendly and helpful explaining the work to be done on my van. The shuttle driver wasn't there at 7:30 a.m. to take me to the Metro. She then generously offered me a loaner car. I declined it and she find another individual to take me to the Metro. Rachel is the best. She always has a smile on your face and gives thorough explanations of the work. Thank you. Michael

TrishK

Feb 24, 2016

I bought a used Honda Odyssey at a used car dealer. The car needed key fobs, which the dealer promised to pay for. I took the car to Sheehy, and they were extremely patient while I called the other dealer so he could give them the credit card information. In addition, they helped me with other questions and replacing a key battery. Every part of my visit was pleasant. Rachel Higgins, the assistant service manager, made the personal.

xdaftpunkxloverx

Feb 22, 2016

The atmosphere is really relaxed, and yet they get the job done well and in a reasonable amount of time. I was 20 minutes late to my appointment and Rachel and the service team were still able to accommodate me. Also they have an espresso machine which is pretty awesome.

Odyssey love

Feb 20, 2016

Overall, this was a very positive car buying experience. We first viewed the Sheehy website and were easily ably to narrow down our search to two vehicles. Since we were looking at used Odysseys, knowing that the price had already been researched and getting a Certified vehicle was great!I sent an email requesting a test drive and was contacted later that same day by Rafael Perez who set up a test drive for my kids and me. Rafael was very friendly and helpful, definitely not the slick car salesman from TV shows, just a nice guy trying to get you the car you want. A couple of days later my wife and I set up a last minute test drive with another vehicle which Rafael set up for us.. Knowing we were pressed for time , Rafael had the car pulled up and warmed up for us. Again, he was friendly and helpful, not pushy at all.This was the car we ended up buying! Rafael sent us out to get some dinner so we did not have to wait around while the paperwork was written up and had everything ready for us when we returned to finalize the paperwork. Rafael ensured the van was washed and cleaned for us and ready to go!The other salespeople we briefly encountered were also friendly and helpful.

Salman Khan

Feb 19, 2016

To Mr. Earl Stewart & Mr. Robert De La Rouge are truly the Real Stars of the Sheehy Honda Alexandria VA facility. On the Evening of 02/18/2016 I purchased a brand new Silver Color 2016 Honda Accord Touring from them they really helped me to acquire the vehicle in every possible way by giving me complete Financing & Leasing Options. They have very good knowledge of the cars they deal with from A to Z and every options and needs for the Driver and Passenger comfort. They gave me all the answers for all my Questions and Queries to all my satisfaction. My preferred color wasn't stock with them but they did all there best to get the color what i wanted, I really loved the way they treat their Customers with Respect, Integrity last but not least Excellent Customer Service with Complete Satisfaction as i was not forced by them to take any decisions like other guys in the Dealerships do.I would like to recommend them to my Friends, Colleagues & to everyone who are looking for a new car out there. Keep up the good work guys. You two are really the best in Sheehy Honda Alexandria. All the best for you guys would definitely see you guys Promoted to General Managers one day. And thank you for advising me on how to get the most out of my vehicle & every part of my warranty coverage. Buying & trading off a car wasn't an easy task for me without them as i never felt myself a Customer as they treat you as there Family.Hats off to Both of You.

shdwdncr

Feb 16, 2016

I bought my Honda Element at Sheehy eight years ago and have never once had an issue with their service. Sometimes I call for an appointment but more often I just drive up and see if they can fit me in. They always make an effort to get me in & give me an ACCURATE wait time and let me decide if I want to stay. I really appreciate the honesty! Other dealers have said "we can get you in" then I have waited hours in frustration to be finished. That has never happened with Sheehy. Before turning my Element over to me she always gets a "bath" and comes out looking like new. When the recall for airbags first came up, Sheehy service reps made sure that I was notified early on, get me in replaced the airbags and as always, made a follow-up phone call the next day to be sure I was satisfied and that all was going well with the car. While all the service reps are pleasant and efficient, Ms Higgins [Rachel] goes beyond the norm in being helpful and friendly working with her customers and filling in for service reps when they are overloaded. Whenever I stop by to get something done or to make an appointment, talking with Rachael makes the stop feel like a visit with a friend, not just another "must do" chore on the list. Friendly service, honesty, efficiency, technical know how - all these traits are what keep me coming to Sheehy!!

Adamtl21

Feb 15, 2016

Best dealership hands down I've ever dealt with. Everyone's friendly, and Jocelyn was super knowledgable about all 3 cars I test drove. I have already referred a friend of mine who will be buying a new accord in the next few weeks. Financing is a breeze as well! Thanks for the great experience!-Adam

KH

Feb 15, 2016

Rafael first contacted me via email through an inquiry on Autotrader. He fielded a number of my questions before I even agreed to come to the dealership. When I arrived, Rafael had the car pulled up to the door. He patiently waited for me to go through my checklists and helped make the test drive useful by driving through different scenarios. When I wanted to have the car checked independently, he quickly arranged the paperwork to allow me to take the car for a few hours.Once agreed upon, Rafael explained the paperwork and checked in on me when waiting for additional forms and the financial department to wrap up with another customer. He even let me use his computer to locate information needed to activate my car insurance.He was always friendly and very responsive. I can't imagine someone nicer helping me through the car-buying process.

LILLIAN HANCOCK

Feb 13, 2016

The service at sheehy Honda is excellent the service agent Ashleigh greeted me with a smile. I purchase my car here 1 years ago since have not left yet. When ever I bring my car to be serviced l leave knowing they done a great job. The atmosphere, is professional, friendly a pleasant. I will recommend sheehy Honda to all my friends, family members and anyone looking to purchase a car.

Mariner

Feb 12, 2016

Services have been better than most and any issues are quickly resolved.

Mac1

Feb 12, 2016

I have bought 2 cars from Sheehy and had them both serviced there. I have had only one minor problem in 12 years and that was remedied quickly by the service agent Rachael Higgins. Rachael reminds me of service needs and makes sure I have the latest coupons. she makes sure I get prompt service, shuttle transportation or a rental car when I have to leave the car for extended periods.

80suburbia

Feb 10, 2016

She was just so honest with all of her information and walking me through the whole process! It was a great experience and I will recommend her to everyone I know. I'm

Yvonne

Feb 9, 2016

I have brought my car to Sheehy for all of the five years that I have lived in this area, and they have always been professional, helpful, informative, upbeat and effective in maintaining my car. Today Ashleigh cheerfully checked in my car and even happily interacted with my therapy dog who was with me. While I waited for the car's diagnosis, Ashleigh periodically popped over and politely gave me updates, plus asked if I needed anything, including offering the shuttle if the wait became long. This time I accepted the shuttle, but sometimes I stay there because it is comfortable and I learn a lot from asking questions of salespeople and other staff. While I have not always been happy that my car sometimes needs costly service (it is an older car), the Sheehy service department has been keeping it running "like new" despite harsh winters and multiple cross-country driving trips. Thank you, Sheehy, for yet another great day of service, but mostly Thank You to Ashleigh for her absolutely superb customer service.

Marie29

Feb 7, 2016

I have leased many vehicles throughout the country over the past years. My experience with Rafael Perez and Slavenko Drincic the Internet Sales Director has been the best experience I have ever had. The level of customer service I have received working with these two gentlemen has far surpassed all of my expectations. I have young children which makes it very hard to go to the dealership. Rafael and Slavenko have gone above and beyond to accommodate my needs during this transaction. Rafael and another associate even brought 2 vehicles to my home so I could personally view them at my convenance. Rafael and his Manager Slavenko have been very straightforward from the beginning in terms of the price of the vehicle I was interested in. This offer was so competitive other dealerships could not beat it! I would definitely recommend Rafael Perez for your next car buying experience!

LittleSweet

Feb 6, 2016

Hello, just a few words to let you know how pleased i am every time i bring my vehicle to Sheehy for service. I have been coming to them for the last 5 years and leave knowing that my vehicle was serviced to my satisfaction always the first time (never having to return for faulty work). The guys always do a great job. I put my trust in thier service. Rachel Higgens is my go to person and today i had the opportunity to work with a beautiful,charming and pleasant service lady by the name of Ashleigh Wallace, who i rate AAA. I highly recommend these two ladies for their time and professional care (no disrespect to the guys here who are great at what they do). Honorable mention to the Ladies. Thank you Ashleigh.

Ms B

Feb 5, 2016

My name is Bridgette. Rachael has been my advisor for 2years now. I know i can trust her to give me the best price and always is friendly Thank you Rachael . I will be back

JT-Jan292016

Feb 3, 2016

What a pleasant car buying experience, Sylkk provided! I contacted Sheehy Honda because of my interest in a Honda Pilot. Sylkk was eager to please and a great sales person. I would recommend anyone interested in purchasing a Honda to Sylkk at Sheehy Honda of Alexandria. Many times the car buying experience can be disheartening, dishonest and not an overall pleasant experience. Prior to visiting Sheehy, I asked Sylkk to provide me with a price estimated for the Pilot, which he did. The written price estimate made me feel comfortable, made me feel as though Sheehy was honest with their customers by providing the up front pricing, and allowed me to come prepared and purchase a Honda Pilot during my first visit. Thank you, Sylkk! Also, a special thanks to Robert Kirkskey in Finance. Appreciate all you did to make this a pleasant car buying experience as well. You both are the best!!!!!!!!!!!!!

JW7

Feb 3, 2016

I made an auto service appointment to resolve 2 recalls issue on 2/2/2016 for my Honda Pilot. I was greeted by Rachel of the Service Dept. She took the time to get a realistic completion time for my maintenance issues. She gave me call after completion of work as asked. I enjoyed the attention to detail and professional follow-up. I hope she receives a monetary reward in the near future.

JMH2216

Feb 2, 2016

I made an appointment and was attended to in a timely and courteous manner. I have been a customer here for almost five years and wouldn't take my car anywhere else. They also give a military discount. My service rep was Rachel Higgins, 2-2-16 JMH.

DEAN1

Feb 2, 2016

I am always informed of service needed. I cannot always do all service at one time. I am given a list in the order of the priority service needed. I am not pressured to so service all at once. That make me feel comfortable. I live in Waldorf, MD. I prefer coming to Sheehy Alexandria

rachel

Feb 1, 2016

They were amazing and i would all ways come back to them they care about my car

RN

Feb 1, 2016

Very good buying experience a few years ago. Rachel Higgins, the Assistant Service Manager is always very helpful and accommodating. Very good experience each time. Thanks.

chadbhowell

Jan 30, 2016

I have purchased two used vehicles from Rafael Perez. He was extremely knowledgeable and helpful. He did not play the usually used car game and that is why I came back for the second car. The price were outstanding and Sheehy did me right on my trades. Robert Oliver did an excellent job with the paperwork in my unusual situation (military, self titling out of state with financing). I have bought many cars from many dealerships, but Sheehy Honda and crew are the best.

Lees

Jan 25, 2016

Rachel has been my service advisor for years now and I wouldn't go anywhere else. She is am asset to your dealership. I am always happy to recommend Sheehy Honda and Rachel whenever someone is in need of service

coop96honda

Jan 20, 2016

I was contacted by Honda concerning a recall with the airbag inflator on my 2002 Honda Civic. An appointment was made with Sheehy Honda. When I arrived at the service center, the Assistant Service Manager "Rachel Higgins" promptly assisted me. Her professional and courteous customer service skills really stand out making her a great asset to the Sheehy Honda Dealership. Thank you for the outstanding service!

Cj00967

Jan 20, 2016

***great place to buy a car**I bought my car Honda Civic 2014 from them and I got better price than any dealer in the area. When u buy the car from them it come with VIP free oil change and car wash. Over all, u can relay on them on everything including service, parts. In term of people working there They are friendly, professionals, ESPCIALY Ashleight Wallace that work in the Servic center, open for questions, kind, make sure everything is good. I also enjoy the free drinks when waiting for ur car service. ^_*

Stephanie Menson

Jan 20, 2016

On Tuesday, January 19, 2016, I arrived early for my oil change and was immediately taken into the dealership. The shuttle was readily available transport me back to my office and arrived on time to transport me back to the dealership. It was an overall great experience!

GiinyR

Jan 19, 2016

Jocelyn Mills at Sheehy Honda in Alexandria made our car-buying experience so easy. We really enjoyed her unassuming, warm personality. She genuinely believes in the product she is selling. She is knowledgeable and was able to answer all of our questions. The manager, Dean, encouraged us to come into the dealership even though we were heading somewhere else. We are thankful we did. Robert Oliver helped us with all of the financial paperwork, making it a smooth, pain-free process. Thank you, Sheehy Honda.

mawiamhd9160

Jan 18, 2016

great customer service. and rachei higgens she is fantastic.sheehy honda alexandria one of the best dealer in the area.and ilike to do my service all the time. good job keep up the good work.

Steven

Jan 16, 2016

Bought my car from Slavenko 3 years ago. Every time I need to schedule an appointment, I contact my sales guy and he schedules it! Talk about taking care of a customer after the sale. He connected me with Ashleigh in service. Scheduled my oil change and tire rotation and to check out a rattling noise in the rear of my Accord. When you pull in, she's the first person you see on the right side. Her bright hair, her happy personality, and her wonderful smile is what you notice first. Then her keeping me updated while I waiting was great. I brought my laptop, figured I could get some work done at the work station with the free wifi they offer. A must try is the hot chocolate! The entire service took about an hour and 20 minutes. I declined the car wash, that seems to take a long time. Figured out it was a loose screw that was causing all the rattling.

Christina S

Jan 13, 2016

Rachel always takes good car of my car! I wouldn't take it any where else except to Sheehy Honda. I know I can fully trust the service department. Thank you Rachel for everything!!!

Ty

Jan 13, 2016

Consistently great service experiences. I am a loyal Sheehy Honda customer and have been for years. Mainly because I feel the company deeply cares about the customer experience and treat their customers with respect and honesty. My service advisor is Rachel Bryant she is amazing at what she does. On the rare occasions that I had to have work done on my civic, she has always patiently walked me through all the procedures and all of my options. She is honest, trustworthy and never scares me into feeling I need to fix something right away. She always helps me with a reasonable timeline and I never have to worry about dealership anxiety because I know I am in good hands. I recommend Rachel if anyone is looking to visit this dealership for service, or for new car buyers who will return for maintenance. Sheehy also provides a shuttle services, which has also proved effective. The shuttle driver is extremely nice and professional as well and this particular service has helped me a great deal. Sheehy Honda their services and staff are amazing try them! You wont be disappointed!

cargirl

Jan 11, 2016

I attempted to buy a used car from Slavenko Drincic at this dealership. I called and asked about the car and he said my fiance and I could come and look at the car, but it had just been traded in and needed some work before we could buy it. He promised that we would be the first to test drive the car and buy it as soon as it was ready. We waited about a week for them to finish repairs, calling everyday to check on the progress. We always had to wait a long time on hold, and could never get our calls returned. Finally, they called and told us to come in at 4pm. We got on the road immediately and were halfway to the dealership when we got a second call saying the car had been sold to another woman who was willing to finance the car and they could make more money that way. When we asked why we had been promised that we could look at it first, as soon as it was ready, the sales manager didn't address the problem and told us he would try to get us an equally good deal on another car and would call us back in an hour. That was a week ago and we haven't heard from them since.

Jazzman

Jan 8, 2016

I visited two other dealers to see if they had had or could get the car I wanted and waited for a week before calling SHEEHY HONDA of ALEXANDRIA. Jocelyn said she could have the car there the same day and called to say she had it before we left work. We went straight there and was completely satisfied with the professionalism and courtesy we received .I highly recommend giving her a call .

NaQuesha Booker

Jan 4, 2016

I always thought when I purchased my first car, choosing a car and finding a bank to finance it would be the most stressful all day process. But this was not the case Ms. Jocelyn was very understanding and informative on the cars available. My intentions was to purchase a used car but because Ms. Jocelyn offered me the best deal I instead purchased a new car. She was very reassuring throughout the whole process even letting me test drive the car on my own. This may seem bias but she is the best car sales person I know. I never felt pressured throughout the process, I felt like I was making the decisions myself. Even at the end of the day when I had finished signing everything she was there to help set up my phone to my car and answer any questions I had. That's awesome customer service.Robert Kirkskey was also great, very funny and made the process going through the finance department less scary.

nbbcar

Jan 4, 2016

Rafael demonstrates exactly what an excellent customer service is all about. He knew what to do and the right time to do it (asking questions, showing you the car, etc). Also, the finance specialist, Ms. Kallop, was very helpful. The entire staff at Sheehy Honda in Alexandria have a well established plan to serve their customers in a fast and efficient manner. The negotiations went smoothly and everything worked out very well.

Dan

Dec 29, 2015

Excellent customer service - special thanks to Rafael Perez - you made fun the entire car buying experience. Rafael was friendly and knowledgeable - even after we bought the car he personally followed up and made sure outstanding items got addressed.Thank you.

k.alam

Dec 21, 2015

Our buying experience was pleasant due to the excellent attention by Jocelyn, patiently/friendly and promptly finding answers and models that would fit our needs. She also displayed knowledge and a firm grasp of the characteristics of each car. We are sure to choose the right car after this experience.

MsMoore

Dec 16, 2015

Rafael was efficient and knowledgeable. I told him what I was looking for and he found the perfect car. I was in and in about 1 1/2 to 2 hours with the car purchased. I highly recommend Sheehy Honda!!

KatieM

Nov 30, 2015

Buying a car is never fun (well, for me it isn't), and there's always a lot of information, and of course you want to make sure you have ALL of the information. Well, Rafael has the information, and he's so easy to work with. Very pleasant and friendly and extremely knowledgeable. He didn't try to sell me anything, and he was always fair. I highly recommend.

Susan

Nov 29, 2015

Our buying experience was pleasant due to the excellent attention by Crystal Price, patiently and promptly finding answers and models that would fit our needs. She also displayed knowledge and a firm grasp of the characteristics of each car. We are sure to choose the right car after this experience.

Lindsey

Nov 24, 2015

Ashley in service was perfect. I scheduled my appointment online, everything went smoothly. In and out, too simple actually. First time there and I'll be back for my next service.

Michelle

Nov 24, 2015

The internet has made my world easier, but I had no idea how easy it would be to purchase a car. I was looking to buy an Accord for 2 months, finally narrowed it down to a few dealers. The most responsive dealer by far was Sheehy. Their internet staff must work 24 hours because I got answers to my late night emails right away. Scheduled an appointment, met with Slavenko and Earl from the internet staff. Had the car pulled up for me, I test drove it, and drove home with it! Michelle

honda

Nov 23, 2015

I have a great opinion of Sylkks work because he works as a professional.Demonstrated excellent listening skills and values. I told him exactly what I was looking for and that I dont like to be rushed in the purchase of my new vehicle and he respected my concerns. I bought the car I was looking for and thats why I highly recommend Sylkk as the salesperson to do business with at Sheehy Honda!

dm1994

Nov 20, 2015

The staff at Sheehy Honda did an exceptional job of accommodating my needs. I was treated with respect and fairness from the moment I stepped in the door. Rafael Perez, the initial salesman who fielded my online request displayed great knowledge of his job and understanding of how to meet my needs and exceed my expectations.

sncook87

Nov 13, 2015

Rafael was great to work with! His main concern is that you're comfortable with the car and don't have any questions or worries. The staff at Sheehy has gone above and beyond for me and this was my first visit with them. They've answered all my questions and had a very easy, straight forward purchase process. Erica made the paperwork streamlined and very quick, she took the time to explain everything to me so I wasn't confused or had questions.Jim Krauss even took the time to call me personally and give me an update on my car, they were doing complimentary service on my vehicle before I took it home to ensure I got a solid driving car.I would highly recommend this dealership to anyone looking for a new or used car. My purchase was for a used vehicle and I couldn't have been treated better.

no i won't

Nov 9, 2015

rafael was a pleasure to deal with. when we arrived at the dealership, he had all the paperwork ready. this purchase was easy and no surprises.

william74

Nov 4, 2015

Ms. Jocelyn Mills and the Sheehy Team is very professional and helped me in time of need of purchasing a vehicle. There was no hassle, very open and honest from the beginning of the buying process. Ms.Kallop who is the financial part of the team was helpful too, and made sure that my vehicle was serviced at one of their Ford Dealership by personally calling them and have them call me to confirm an appointment. With a team like this you have no choice but to be successful , thank you again for your help and honesty.

04Grace!

Nov 2, 2015

I searched for months for the perfect used vehicle and traveled 3 hrs to buy it! My credit is complicated-recovering from a divorce. I drove my last vehicle for 12 yrs through travel soccer and work in rural VA and I needed to retire my van. It was time and I wanted something just as reliable. I searched many dealerships across the state which did not go so well. I was disappointed and frustrated! I emailed Sina General Manager told him what I wanted and my budget. He directed me to Dean and Jocelyn and got me exactly what I wanted. I had to give this some time to make this vehicle wasnt too good to be true but 2 months later I am still happy!! I would highly recommend Jocelyn and Alexandria Sheehy to help you buy the right vehicle!!

Shamdeena

Oct 23, 2015

Raphael, Internet sales rep was very friendly, honest and professional. Made everything simple and clear. Great guy to work with and I would recommend all of my friends and family to use him for their car shopping.

bhendricks127

Oct 16, 2015

I had a great experience with Sylkk! He made the whole car buying process extremely stress free. I will absolutely recommend this dealership to all my friends and family. When you are looking to buy a new car ask for Sylkk at Sheehy Honda!!

Bnew

Oct 14, 2015

Sheehy Honda in Alexandria has excellent customer service and Rafael was a pleasure to work with! I know I was not his only customer but he made me feel important and valued by keeping me updated on my car's arrival, answering all of my (many) questions kindly and patiently, and doing his best--at every step--to get me my car quickly. He was trustworthy and there were no haggles or hassles. I appreciate his straight forward and enthusiastic communication. I look forward to returning to their dealership for any service/maintenance needs. Thanks for everything, Rafael!

jsmithhdi

Sep 28, 2015

I have been working on getting into a less expensive car for about 5 months. Sheehy Honda and Kamran Khan accomplished this! Kamran was wonderfully helpful and encouraging and the dealership worked really hard and got me into a car that I wanted for a very low payment! Thanks to everyone, especially Kamran! I will definitely be back for servicing and when it is time to buy my next car.

Topaz61

Sep 22, 2015

Sylkk was my salesperson. He very professional and a warm personality. Very fair deal. Price was as advertised. The sale was quick but efficient. I had a bad experience at another dealer, so I went back to my Honda Family and that's how I was treated like family.

KarriD

Sep 9, 2015

I recently purchased a new car at Sheehy. After a couple of bad experiences at other dealers, I was hesitant to make the trip to another place without promise of a good deal. Sina was great via email and gave me a good price with a few discounts, and completely broke down the out the door price of the car so there would be no surprises. He also gave me an interest rate quote based on what I knew my credit score to be. I made the trip down via metro and was greeted by Sylkk at the metro with the car I would end up purchasing. He was very sweet and friendly and we had a great chat while I drove us back. Sina was off for the night, so I worked with Sylkk on the purchase. He knew I had a quote with me and asked to see it and honored the exact price that Sina has quoted me. The rest was pretty easy - just filling out paperwork and having a few discussions about other options I might want. I didn't feel overly pressured to purchase any of those. When working with Robert D. on the financing, we realized that the rate Sina gave me wasn't exactly what Honda would typically do. Instead of just saying no, he worked with the sales team and was able to honor the rate I was quoted. Shortly after a little more paperwork, I was out the door with my new car. Sheehy was great to work with - quick and easy and very honest. I can't say enough about all three guys I worked with. Sylkk even followed up the next day to see how I was enjoying the car. And Robert responded quickly when I had a question about the financing the next day. There isn't one negative thing I can say about the experience!

krisbry

Sep 9, 2015

Edwin was such a pleasant and competent sales person, and Robert de la . . . from finance was efficient, funny and nice. Karl from management was very professional and willing to work a fair deal! I Enjoyed the whole experience!

krisbry

Sep 9, 2015

Edwin was such a pleasant and competent sales person, and Robert de la . . . from finance was efficient, funny and nice. Karl from management was very professional and willing to work a fair deal! I Enjoyed the whole experience!

JR

Sep 7, 2015

We cannot speak highly enough about Rafael. After putting in a request for a new Accord on the internet, Rafael responded very quickly. He was clearly the best sales rep in terms of his willingness to help us with our purchase. He researched several items we were looking for and helped us come up with the right trim to meet our needs. He had a car ready for us to test drive as we arrived at Sheehy. Sheehy did not have the color we wanted so Rafael looked around the area and found one at another dealership 30 miles away, He personally went out to the other dealership to pick it up. We trusted Rafael and did not want someone else driving the new car back to Alexandria. He took over an hour of his day to make sure the car arrived safely at Sheehy. We bought the car on Labor Day weekend when much of the staff was out. Rafael cleaned our car himself and personally made sure all of our requests were completed prior to taking ownership of the car. He was knowledgeable on many aspects of the car purchasing process and walked us through everything. He did not try to push us or sell us on things we clearly had no interest in. He gave us what we wanted in a very professional and efficient manner. We would definitely buy another car from him in the future.The only negative was that the discounted "true car value" price offered to us on-line turned out not to the be the real cost. There was a fee that was removed on the internet price that was then added back on when we went to purchase it. It went from about $1100 off MSRP to about $100-$200 off MSRP once we saw the breakdown. However, Rafael offered several other discounts that brought the price down further to the point it was okay. We bought a brand new, just off the truck 2016 Accord with specific color and trim that was no where to be found in the region except one place so in the end we were happy with the car and price.We also liked Robert Kirskey in Finance. He was very helpful and walked us through all aspects of the purchase process providing us with excellent advice and answers to our questions. He tailored aspects of items we were interested in to meet our needs and gave us nice military discounts.

zumana ali

Sep 5, 2015

Jocelyn, Dean and Robert has been very courteous, friendly, helpful and professional Great service. They even got my car spray painted and also delivered it to my house. I consult Jocelyn if I need any sort of help and she is more than willing to assist. GREAT JOB!!!

Floridian

Aug 21, 2015

Rafael Perez is very professional and courteous. The entire team provide a great atmosphere to conduct business. I receive a very good deal on my purchase!

Deon

Aug 18, 2015

I was looking for specific used vehicle and had been to other dealerships before meeting with Mr. Ansah at Sheehy Honda. Hands down, Mr. Ansah and everyone at Sheehy Honda were the most helpful and friendly of any of the other local dealerships I visited. Mr. Ansah was patient through my process of price checking and considering other options, and did not spend an overabundant amount of time (as many dealerships do) trying to sell me add-ons, such as warranties and maintenance plans. Mr. Ansah and the sales Manager, Robert, were very professional. I highly recommend Mr. Ansah as an honest and hardworking sales person who will try to get you the car and deal you want. Deon

VIcky

Aug 17, 2015

Mr. Perez, (Rafael) contacted me from my initial internet search for a new car. Rafael was very polite, professional and was able to get to the point without a bunch of the standard "sales pitch" to get you in the door. He gave fair and honest prices and was able to email me this information which in my opinion, is putting the money where your mouth is. When I told him that other dealerships were contacting me to offer deals, he continued to be very competitive in the price and he remained very professional. Other dealerships were not so professional. Because of how easy he was to deal with and his genuine effort to help me get the deal that I wanted, I was ready to buy the car that I wanted from Sheehy Honda. Rafael did an excellent job representing Sheehy Honda and was the reason I came in to buy the car and Kevin his sales manager was extremely helpful in this process of insuring all of our needs were met and that we left satisfied with the price of the car and the service we received. Thank you Rafael for helping us and because of him and his sales manager Kevin I would recommend the dealership to family and friends, and will most likely be a repeat customer.

belico

Aug 17, 2015

"The BEST Saleman and Excellent Service!!!!!!!!!"I was not sure to buy another car and have more debts because I am the only one working in my family, but I know that my wife needed a car to go to her school every single day. To tell you the true, I was unsure to do this UNTIL I met this person, Roberto. He gave me the BEST price, the BEST deal and the MOST important for me, to see my wife happy. My daughter was busy while she was waiting for the purchase and never got bored because she was drawing with him. If you want to buy a good car and have a GOOD price, I recommend this person.Less

Linneah

Aug 9, 2015

Our experience at Sheehy Honda I have to say was excellent. Mr. Rafael greeted my family and I right away as we walked into the showroom. He was very friendly, personable and right to the point. An honest gentleman. It didn't take us long to get the paperwork started. The staff was very helpful and Mr. Robert worked with us to handle our needs to meet the payment we were looking for. As tough as it was to finally find the right vehicle for our family before landing this choice, I have to say, you guys exceeded our expectations! Thanks Team Sheehy! We will be back!

Jouful2015

Aug 7, 2015

We really enjoyed working with Rafael Perez and would highly recommend him. We never felt pressured by him to buy and felt like he was trying to get us the best deal. He seemed very honest and made himself available. He went out of his way to serve us in the process of buying. Despite a few not so good things that happened Sheehy did what they could to make up for it. Overall we are please with our purchase and very pleased w/ Rafael!

CarBuyer6

Aug 6, 2015

I bought my very first car at Sheehy! I had been doing so much online research for my new car (Ford Fusion) that I knew exactly what I wanted. I saw a black 2014 Ford Fusion on Cars.com and went directly to Sheehy Honda. I was immediately greeted by a sales person, Nasser Elnagar, and he was very polite and helpful. I told him what I wanted and he got the vehicle for me right away. I did not feel any pressure to buy the car, and he impressed me with his knowledge of the car's features. I left the dealership to shop around at other places, but I returned to Sheehy because I felt comfortable and Nasser was the most understanding and accommodating salesperson I had encountered that day. He even placed a bow and balloon on my car when I finalized the deal! Overall, great service and wonderful employees!

BossYugo

Jul 31, 2015

Rafael took the time needed to make sure we are helped with our difficult situation. On top of that I never felt any sales gimmick or pressure from Rafael nor any of the staff from Sheehy Honda. Rafael was very friendly, helpful, and honest right at the very beginning. This was a great buying experience and my wife and I are very happy.

Jenna Reinhart

Jul 8, 2015

Jad Mawazini was very helpful and knowledgable when buying my new Honda HRV. I will definitely recommend him to my friends.

AprilG

Jul 1, 2015

I have the pleasure of working with the staff at this location. I had such an amazing buying experience!!! Highly recommend this dealership when buying or leasing a new car!!! Friendly staff and a no hassle buying experience!!!

Brehmjp

Jun 29, 2015

I was really impressed with the professionalism of Sylkk and others. This purchase was quick and easy. Highly recommend Sheehy Honda and the folks that work there. We really enjoy the new Pilot.

Discerning

Jun 24, 2015

I had bought my car here in 2008, and had only used them for servicing my car for 7 years. The service was great at first, but just got worse and worse, and now nothing would get me back there. I had scheduled an appointment 10 days in advance to ensure I could get in and out in a reasonable amount of time. I arrived right on time, and didn't get out until 3 hours later, and all they did was a $37.00 oil change. And, I had the sense that if I hadn't finally complained it would have taken longer. The service representative who was handling my car told me to go back to the waiting room, that he couldn't deal with me, and then he never did come back to see me, and this was after 2 1/2 hours. I had to go find him again. If you are looking for ways to kill time and your doctor just informed you you're going to live forever, this might be a good place for you, but otherwise I would avoid it.

Leslie305

Jun 22, 2015

I was helped by Ralfi Perez, he was very knowledgable and helped me find the best deal. He explained everything so I was able to understand the process exactly. I will definitely be referring my friends and family to Sheehy of Alexandria!

KevinP

Jun 14, 2015

I bought a certified pre-owned Accord EXL from Rafael. He was fantastic to work with! He was cheery and happy, and gave off a positive energy. When we first looked at the car, he gave me a very thorough run-down of all the features and details of the vehicle (much better than the other Honda dealership I had just come from). Rafael worked with a sense of urgency, but at the same time he gave me my time/space when I wanted to look at the vehicle and features, and I never felt rushed at all. I also never felt like Rafael was trying to sell me something, and never felt rushed or pressured to buy. That was very much appreciated! I would definitely recommend working with Rafael if you are in the market for a new or used vehicle.

Leeloo_Sz

Jun 11, 2015

Silkk coordinated my purchase of a vehicle when I still lived on the West Coast. He made the entire process incredibly easy and I flew out to begin my life on the East Coast without a single worry. Rafael picked me up from the airport and I drove away with my brand new car in no time. I highly recommend this dealership if you're looking for a no-hassle, great experience!

rleathers

Jun 9, 2015

Rafael, was a great sales person. He knew his job, he was very informative and gave great advise for my purchase. Give him a call you won't regret it.

APM

Jun 5, 2015

My husband and I had a very positive car buying experience at Sheehy Honda and with Jad Mawazini, our sales person and Robert Oliver, in finance. We had a baby in tow and needed to buy a car expediently. Jad listened to our needs in a car and was able to move us through the process in selecting the right car very quickly. He also helped us to negotiate a better deal on our trade in. It was a very pleasurable experience and Jad Mawazini was great to work with.

jsmithhdi

May 27, 2015

Jad Mawazini helped me with a trade in that I was working on. He was patient, professional, and honest! Plus, he is nice and has a sense of humor!I will definitely go to him again!Jennifer Smith

Jennifer

May 27, 2015

Jad Mawazini was great. He is patient and honest, polite and friendly. I will definitely use him again.

The Allens

May 25, 2015

Jad was a great sales person, very friendly, listened to what I wanted and what I didn't. Helped making my buying experience very pleasant. They were very busy for Memorial Day sales but attended to us with respect and and patience when we were having trouble getting the fax from our credit union. Long day but worth it. Kevin and Robert also very pleasant to work with. Finance went very smoothly and quickly. I will definitely buy from there in the future and give many recommendations.

kav

May 24, 2015

The sales person, Rafael, was very informative and the purchase process was a breeze and the quality and customer service were great. Rafael was informative and helpful and the trip to Sheehy was a great experience.

Thankful Dad

May 12, 2015

We were in Virginia to attend a swim meet on Saturday April 25th and all of the sudden white smoke came poring our of the car while we were in the parking lot. I was concerned about driving home to Maryland on the beltway without having someone look at it, but being mid-afternoon on a Saturday, it was going to be tough to find someone. I called Sheehy and explained the situation and after checking with the service manager, I was told they would help me out even though they were full.I arrived at Sheehy and met Todd Ramberg...a total class act. He knew what was happening and asked when my daughter was swimming and I told him that she would compete in about 90 minutes. I told him that I knew I was getting a favor by squeezing me I and I just appreciated that so much. Todd said "we can't have you missing her compete...I'll have it diagnosed in an hour! Forty five minutes later, he said that it was a very small leak in the radiator and it would be fine to drive home but to get it fixed soon. INCREDIBLE SERVICE!!Here are a few things that I want to mention:--squeezed me in on a Saturday knowing I had very few options--Friendly, fast and professional--Could have charged me almost anything given my situation, but they were honestJust a wonderful experience and Todd was a first class guy all the way.Thank you Sheehy and a special thanks to Todd.Sincerely,Dave Ryan

Rafiq

May 12, 2015

I Just bought 2015 pilot, after test driving few Honda Cars. Very happy with purchase. Salesman Erik was very professional. I was approached by him very friendly at busy time over weekend. Made a great deal. Time spend all together at dealer ship was around 3hrs. I got me a 0% Apr on new model which is a great deal to get. What else could i ask for more. Planning on buying another car next year from same dealer. Thank you !!! :).

consumerjoe

Apr 28, 2015

Our salesman was Marcus Cameron and he was excellent. Pleasant, polite, low key and very knowledgeable about the products. He was very helpful in answering all our questions and did not use any high pressure sales tactics. After the sale was made, he made the extra effort of thoroughly going through all the features of the vehicle with both of us to ensure we knew how to use all of the vehicle components and systems. He is an excellent salesman and we would recommend him to anyone interested in a Honda.We also worked with Erica Kallop on finance and business issues and she also was very pleasant, personable and easy to deal with, She is knowledgeable and eager to be helpful. It was a pleasure dealing with her.This is the second vehicle we have purchased from Sheehy Honda and we have regularly serviced the first purchase with them for years. The dealership has always been fair and honest with us and been helpful in resolving any service issues.

Content Customer

Apr 23, 2015

Good experience purchasing a late model used car from Sheehy. It was comforting to ask questions about the vehicle that I was interested in and receive complete and informed answers from my salesperson, Rafael. This let me know that he really knew the vehicle line that I was shopping. I also appreciated the no-nonsense approach. The experience in general was streamlined and smooth. Never felt like there was a "gotcha" coming or one that had just been sprung.

Randy

Apr 18, 2015

After researching, we showed up at Sheehy Honda to look at a used car. Edwin met us in the lot in the best way we have been approached; not pushy, not arrogant, just polite and pleasant. After visiting many other dealer lots, Edwin was obviously top shelf. we had other lots we planned to visit, but with Edwin's help we found a car we were pleased with. We bought a car at a price we were pleased with. Everything was upfront and through 30 years of buying many vehicles, this is our best experience. Thank you Edwin, and thanks also to Kevin and Erika for finishing the deal and wrapping up finance.

Reese

Apr 16, 2015

I received a warm greeting from Edwin within seconds of arriving at Sheehy Honda Alexandria. Edwin's patience and gentle encouragement made it easy for me to consider the options he continued to present. At no time was Edwin pushy or dismissive. It was great service from beginning to end as I then worked with Kevin and Erica who were also patient and understanding. When I was ready to take my new car home, Edwin took the time to give me a quick tutorial of my car's most important features. Overall, his customer service was great and I highly encourage you to ask for Edwin when buying a car at Sheehy Honda Alexandria.

JessieRama

Apr 13, 2015

Fantastic experience as a first time buyer. Sylkk was very straight forward and honest. Very understanding and respected my price limit; I got everything I needed and more. Thanks for a great first time experience.

Dare2Shop72

Apr 6, 2015

Well let me start off by saying that I was not looking forward to buying a car at all. My car had been totaled and I was just 4 months away from it being paid off. I had been on the hunt for a car for two weeks day in and out. With a little one this process was not easy at all. Out of the dealerships I can honestly say I did not feel like they tried to take my money in any kind of way. I worked with Nasser which was my sales person. He was very polite to my mom, myself and especially my son. Prior to this I looked at every car dealership and they was just not trying to see the bigger picture. With Nasser he knew that I was very particular about what I wanted and would not spend a penny if it was not what I requested!!!! I also had the pleasure of working with Dean and if I remember correctly is the General Manager. He was very polite as well even while he was on a conference call with my two aunts, my mom sitting front and center, and then myself he totally kept his cool lol. If I was to purchase again my loyalty would definitely be with them. I got the car I wanted not particularly the year but with great miles, features, and with the factory warranties already in tact. They even replaced the fog lights that I was missing free of charge which was a plus. If you are in the business please be sure to go see them. Might I add the dealership took GREAT care of my son while he was loaded up on candy, chips, soda, and tested out each car in the show room lol

pibbster

Apr 2, 2015

Had a good experience at Sheehy. Everything was done quickly and they did everything possible to accommodate my busy schedule. The price was good and teh car was cleaned and ready to go when I got there

Happy Sheehy Customer

Mar 27, 2015

From the minute I made the first phone call to Sheehy Honda over a month ago, until today when I walked in to pick up my car, I could not have been more satisfied. Every single person I dealt with from receptionist, to sales person, to business manager was outstanding. Shout out to Carl who really helped me out in making the decision on which car to go with, no pressure at all.

Habbie

Mar 26, 2015

As a first time buyer, Marcus guided me very smoothly through the whole process of buying my car. He was extremely helpful and was very knowledgable when it came to any questions or concerns I had. Overall I am very pleased with the service at Sheehy Honda of Alexandria.

Dawn A

Mar 25, 2015

Robert Delarouge assisted me, he was not pushy and he understood all of my car purchasing needs. Robert paid attention to detail and is very knowledgeable.

rbutler52

Mar 23, 2015

I worked with Silkk, he is just a stand up kind of guy straight to the point does not waste your time an give you the best answers possible I told him my situation an what I was looking to get. With a smile he said I gottcha, I picked out the car Id liked and the dealer ship made it a reality. The best Experience Ive ever had at a dealer ship thanks SILKK.

Concernedcustomer19

Mar 21, 2015

Let me just say first and for most, my girlfriend and I LOVED meeting Mr. Nasser and wished we could've given him out business. He was extremely nice, professional and treated us like we were the only customers he had. THEN came Mr. Schuyler! His demeanour from the beginning was very confrontational and combative. He told us he took offence to the offer we presented and that in the entire time he's been "running" this store, he had never been "low balled" like this! My gf and I had no idea what was going on let alone what a low ball was. All we did know is that we did not feel comfortable anymore. Again bc we enjoyed our time with Mr. Nasser and did not want our experience with him wasted bc of one bad apple, we tried to comprise. His compromise was taking $599.00 off his price! Explaining that he was including a sheehy select in for "free"? When we contacted our friend who had referred us to Sheehy Honda, he insisted that this "select" was a dealer option and we were still being offered full list! Still knowing this we really wanted that car and We really felt that Mr. Nasser deserved something for his time, so again, we made another offer, which was what we thought a fair offer, about $2000.00 below their listed price. He looked at his sheet for a couple of minutes while ever so often looking up at us with disgust, he finally said that he had several offers on the car that were full list, but "for us being there" he was giving us the first shot at it. So he again offered his same offer and said its a take or leave it moment and stared aggressively at my gf and told her he was going to give her a few minutes to "talk sense into me!" When he got up, we could hear him "whisper" to Mr. Nasser, " if they're not paying, don't bother coming to get me, just tell have a nice day"! I am cleaning it up for benefit of this review of course. That was the nail in the Coffin if you will! We asked Mr. Nasser for someone above Mr. Schuyler and he came back with an ANGRY Mr. Schuyler once again, where he informed that was no one above him and that he was in fact the General Manager and proceeded to thank us again for coming and walked away. My GF and I had had enough and said goodbye to Mr. Nasser( he was genuinely upset for us, we could see on his face) he could not stop apologising to us, but no apology was needed on his part. If you insist on going to this store please please steer clear of this gentleman! He is disgustingly rude and as we would find out later at home, he was also a deceitful person as well! He in fact was not the "general manager", and the vehicle he insisted he would give us for less then what he offered was shown online for over $2200.00 LESS THEN OUR OFFER!! Horrible!! How he could be employed is beyond me, let alone interacting with customers, excuse me "BULLYING" customers!

nikkiburr78

Mar 16, 2015

I absolutely love this dealer ship and Sillk. I was turned down by so many dealers because of my credit. But Sheey, Honda and Sillk definitely took care of me and my family. I will highly recommend them and will use them again for anything else. Thank you Sillk you made my first experience a great one. THANK YOU! Juju also Thanks you as well. :-)

MLMH

Mar 15, 2015

I worked with Silkk of the course of a few weeks to reach a deal on a new Odyssey, including trade-in. He is extremely friendly, to the point that being at the dealership was actually (dare I say it?) enjoyable, and was helpful and responsive to my numerous emails and phone calls. As part of this I also worked with Slavenko, who, again, was friendly, helpful and accommodating, and together, they gave me a great price on the car. Dean was also part of the team, and really went out of his way to ensure that I got the color car that I wanted, which I really appreciated. Everyone seems to place high importance on service, and that definitely showed, especially the day I came in to purchase the car. These guys will be at the top of my list next time I'm in the market for a new car.

lland

Mar 4, 2015

I came here just to look at and test drive new Honda CR-Vs. Sylkk was very patient and accommodating while I test drove several models (despite the horrible icy weather). He made sure I had all the information I needed and got what I really wanted. He made me a deal that I was happy with, and I decided to go home with one! I love my CR-V and would definitely recommend Sheehy (and Sylkk) to anyone who may be in the market for a new car.

CNM

Feb 14, 2015

The sales staff was very accommodating and that helped us navigate through a first new car purchase. Everybody was very friendly and responsive. Would purchase from them again.

ls

Feb 12, 2015

We were looking to trade in our 2007 Honda Pilot for a new one. From our first phone call to the dealership, we knew this would be where we would buy. It was not the closest dealer but certainly the most professional. We were not harassed with multiple phone calls. We felt that they listened to what we wanted, answered all our questions and were very up front about any pricing. Each employee we had contact with were friendly (not false friendly) and all seemed to love their job. We worked with Sina and Silkk for the sales and they were great. Erica did the numbers and we drove out very happy in our new car. We found our dealer for any future car purchase!

Alexis Munoz

Feb 10, 2015

I took car in for an oil change and ended doing an alignment at their recommendation. My car is now pulling to the left.. The service department referred to me as being " crazy and didn't know what I was talking about." I have never been spoken to in this manner by a customer service representative. I will surely pass this information on to your other potential customers. In conclusion, What will does your business do to remedy my displeasure and convince me that your business is reputable?

mkate1130

Feb 2, 2015

We knew what type of car we wanted, but still had a million questions about whether to lease/buy, and what to do with our trade-in. The team worked through all our issues, making sure we felt comfortable with our options each step along the way. We also had a thorough test drive of the different models we were interested in. When we came to a decision, we weren't pushed either way. It was starting to snow but the customer reps didn't make us feel rushed so that they could get home...just an overall great experience.

sharon

Jan 30, 2015

Believe it or not, it was such an great adventure signing all of those papers, listening to the different sales pitch and the offering of affordable maintenance and warranty plans. The attentive atmosphere and the friendliness of the salesman was outstanding. The financial aspect was smooth sailing. The enjoyment of the luxury ride home in my new car was such a great adventure. I would highly recommend others to Sheehy Honda.

andy.a.rodriguez

Jan 26, 2015

I worked closely with Roberto Guandique to trade my 2011 BMW for a more up to date, affordable and dependable vehicle. I specifically came in asking for a particular vehicle and he showed me what he had in stock. Little did I know that I was going to fall in love with all the vehicles he showed me, however, with his assistance he narrowed down what I was looking for and I drove out that same day with a brand new vehicle. I would definitely recommend Roberto to anyone of my friends or co-workers. The fact that he had a good military background and knew to work well with not only a fellow US service member but latino as well, I have to say he took the cake and managed to sell me a car that I wanted without any tricks or hidden fees behind the sale. I didn't have any problems with any member of this dealership and everyone was very helpful and courteous. Two thumbs up. Thank you Honda. V/RAndy Rodriguez(1st time Honda owner)

kg

Jan 24, 2015

I live in MD but drove over an hour to make my first time car purchase at Sheehy. Sylkk was very professional and yet so down to earth that I felt extremely comfortable and confident that he had my best interest. He shared his own personal experiences that ultimately helped me make the final decision to purchase the car I had come to look at. As a first time buyer I had a lot of questions/concerns and he was so patient that I knew it was worth the drive to go to Sheehy. The entire Sheehy staff was honest, had my best interest, and was willing to work with me and ensure I understood all angles of financing. I couldn't have asked for a better experience and HIGHLY recommend using Sheehy as your Honda dealership.

Sam Alexandria

Jan 24, 2015

The entire process really was "Easy" as their ads claim. I saw a pre-owned BMW I wanted on their website, contacted them online. They had all the paperwork ready for me, along with the vehicle, when I arrived; I test drove the car and finished my paperwork in under an hour. Everyone from my salesperson, to their managers in finance and customer service department I worked with were very friendly. I would definitely recommend them to my friends and family.

Honda

Jan 22, 2015

We've purchased Honda's from Sheehy this month and Larry's professionalism was over the top. He's service and availability was excellent.If our next car is a Honda I'll have no hesitation in going back to Larry.

breeoxd

Jan 20, 2015

I originally started my process shopping online and was impressed with the ease of use of the Sheehy website. I identified a high mileage car I was sure I would be able to purchase outright, and contacted the dealer via email to get more information and a test drive. I am a big fan of low pressure sales and was happy to see I could get the ball rolling without having to go to the dealership. I was immediately contacted by Syl who gave me info on the car I was looking at, and followed up with me on my online credit application. It turns out they were able to get my financed for a much nicer low mileage civic that I later test drove and purchased. It was done within a day, and was very low hassle. I liked that I could access the carfax report and that Syl had a few options picked out for me before I got there. I now have a dependable looking car with a long warranty and service plan for a pretty reasonable price.

JDGnova

Jan 16, 2015

We knew exactly what car we wanted and which colors we'd accept. It was a new model year so stocks were low throughout the area, and we weren't expecting prices to go much below MSRP. I emailed ten or so dealers, and Sheehy gave us the lowest quote (that was indeed below MSRP), didn't make a single attempt to add extras either before or after we came in, and actually honored the quote -- which I mention only because another dealership ignored their own Internet quote once we actually walked in the door! We ended up making a deposit on an incoming vehicle, got a call when it came in, and picked it up in a quick and smooth process. After we said we were paying cash they didn't make any attempt to sell us on a loan. We had to sit through the accountant's spiel on warranties and services, but we said no to all and that was that.So overall I'm thrilled with the service we got, especially given the contrast with all the other dealerships I dealt with. The Internet team at Sheehy was efficient, communicative, and did exactly what I needed them to. If our next car is a Honda I'll have no hesitation in going back (after getting quotes from other dealers, of course!).

Ty

Jan 10, 2015

An amazing experience with both SA. Outstanding personality keep up the great work. See you both when it's time to purchase my Accord. Ty

assuredplumbingllc

Jan 9, 2015

Our Family has purchased Honda's from Sheehy since 2010, but Larry's professionalism was over the top. He's service and availability was excellent.

Si Kid

Jan 8, 2015

From start to finish the process was by far the greatest transaction I have ever had buying a car. I have purchased at least 20 cars if not more. Prices are great and process is perfect. Thank you for all your help.

leo

Jan 7, 2015

Sylkk does an outstanding job as a salesman he knows Hondas and what he is doing,no high pressure sales just the facts. Best internet deal out there.

gdavis_00

Jan 7, 2015

I had a very positive experience at Sheehy Honda last weekend (after going to another Honda dealer which wasn't positive at all). Sylkk made it a priority to not to waste my time during sales process and Mohamed presented all the financing option available. The car buying process is always stressful so I recommend contacting Sylkk if you are looking for a Honda.

austin

Jan 3, 2015

Before you use this dealer please understand that they are not required to assist anyone after selling you a vehicle. Buyer Beware.....this has been my experience. They don't answer the hone and seem to only want to make a sell in my opinion. Choose another brand of vehicle in my opinion. I had an extremely poor experience with this dealership. This is my third Accord I guess I'll be purchasing a different brand of car/truck in the future. This was not my goal!!! The car will last if serviced but customer loyalty and service is more important to me.

Cathy

Jan 1, 2015

Buying a new car can be very stressful. However, not at this dealership. I got the bottom line no hassle price right off the bat (I did a lot of research) I save several hundred dollars. I live in Vienna but the drive to Alexandria was well worth it. Our sales rep Larry Gill was the best. He's extremely knowledgable, friendly and upfront. Larry is a very hard worker who truly believes in the products he sells. Honda should be honored to have him as an employee. Everyone we dealt with was fabulous. Thank you so much. I love my CRV!!!

ndpalmers97

Dec 30, 2014

Our experience, specifically with Mariela Ortega, was excellent. She was thorough, friendly, honest, and patient. She took the time to walk us through five different vehicles while we mulled which model we wanted. We never felt pressure to go in any specific direction, but she was there with the information we needed at every turn.Everyone we spoke with was friendly and helpful. The one thing we didn't like was that there was a lot of pressure to buy the extended warranty plan through the dealer. We'd already committed to buying the vehicle, as well as purchased a couple smaller service plans, and then we got the hard sell to commit another $2000. We had to tell the finance person no several times, to the point that I almost walked out on the deal. It was an isolated negative portion of an overall positive experience.

Niranjan

Dec 29, 2014

I had a great experience with Sheehy honda. I bought Honda CRV 2015 from Sheehy. Mariella Ortega was the sales representative and She was very helpful on finding vehicle of my choice and my requirement. She gave me best deal.

Maggie Fred

Dec 29, 2014

I had a terrific experience at Sheehy Honda in Alexandria. My salesman,Larry McGill, provided the most help I've ever received from anyone whenbuying a car. I bought a new Honda Accord and was given everyconsideration in pricing from USAA to trade-in value. Larry was very wellinformed not only about the Honda product line but also about Subaru cars(my trade-in). Larry spent a lot of time explaining each and every button,knob, light, indicator, feature, connection (Bluetooth, Sirius etc.) andhe even synchronized by cell phone with the Bluetooth contact list. Thisis unlike any experience I've ever had. I'm a retired nurse, not veryknowledgeable about cars, but I do feel well-informed about this car,thanks to Larry. I would definitely refer friends and family to LarryMcGill and Sheehy Honda.

Honda Buyer

Dec 26, 2014

Our experience at Sheehy Honda was very good. Since we had already selected the exact car online from this USAA recommended dealer, we did not need a lot of help doing that. Our salesman was Sylkk. He helped us through the transaction and followed up after the sale.

mmasood19

Dec 19, 2014

Sylk was very helpful in helping me choose my vehicle and giving me the best price possible. I got a great deal on my new car! THANK YOU.

Jaegerm

Dec 19, 2014

Great buying experience. Easy to work with and enjoyable! They did not have the car I wanted but they were able to get it in only a few hours. Great service.

2015car

Dec 14, 2014

I had not bought a car in 18 years. Lots of changes since then and Larry McGill was very patient in answering all my questions and showing me how things worked. I never felt rushed and I never felt pressured. He made me feel that he was happy to help me. Erica Kallop was equally helpful in taking me through the financial aspects. I like their new car ownership clinics and I feel they will take good care of my car when I have it serviced. Every single person I met at Sheehy was friendly and answered any questions I had.

matthew.wilson.94

Dec 4, 2014

Silkk was a very knowledgeable sales consultant whom I knew I could trust the minute I met him. He was very friendly, attentive, and helpful as I made the big decision of purchasing my first car. He made the process simple and was eager to meet me int he price range I was budgeted for. Silkk is the person you want to see for a new or used car!

ZS

Nov 19, 2014

I came to Sheehy Honda, Alexandria, VA shopping for a new Honda Odyssey. After going through the regular negotiation process we settled on the price. Then the paperwork started. I signed all the paperwork, took the keys, started the car and about to drive out of the dealership. Suddenly, out of nowhere the sales person comes running desperately towards my car telling me that there was a problem with paperwork. I go in again and find that they had put the wrong sales price in one of several papers. At this stage both Erica Kallop and Dean Schuyler were extremely rude. Dean said I could leave the car and walk out. They made new paperwork which I signed all over again and left. When I reached home, I again found serious mistakes in the paperwork. Next day when I called them to fix it, they were extremely unresponsive. Till today they havent fixed the paperwork. Do not go to Sheehy Honda.

jsaid1189

Oct 13, 2014

We went to numerous dealerships for a couple weeks, both Honda and Acura, and each one of them was overpricing their product ( compared on Kelly Blue Book) and/or rushing us to the point of becoming uncomfortable about a purchase. Those rushing we soon found out were trying to sell us overpriced damaged cars ( looking at you Landmark Honda). At Sheehy they were very helpful and patient they came down on the price and made the purchase a fair price. Richard De Sousa was extremely helpful when it came to options available to us and the rest of the team was just as helpful and professional. We also received our licences plate the same day from Sheehy, something that not all dealerships do.

Njam

Sep 29, 2014

First time purchasing a car. Sales consultant Silkk Ansah is the right man for the job, he helped me find the perfect car. Throughout the whole process I felt like I was talking to a friend and not just a salesman. Very comforting and explained everything to a complete understanding. I will be definately referring friends and family to Silkk .

nati9

Sep 29, 2014

Our experience at Sheehy Honda was wonderful. Silkk, Masud and the finance manager gave us an excellent customer service. We recommend Sheehy Honda to any one who needs genuine and best customer service.

todd.allen.397948

Sep 28, 2014

The entire staff went the extra mile in ensuring that the purchase of our 2015 Honda Odyssee met our price expectations and trade-in requirements. Our sales consultant, Larry was extremely professional, detail-oriented and caring. He facilitated the acquisition of an EXL Odyssee from another dealership (in our color preference) on short notice and received it in record time! Mehdi, the General Sales Manager's calm and generous demeaner provided much reassurance and ultimately sealed the deal! Last, but not least, the Finance and Insurance Director, Erica is STELLAR - her customer relations skills and administrative efficiency makes her the MVP for any business. This was not a quick transaction by any means, but it gave me the opportunity to gain great insight into a VERY hard-working and devoted automotive Sales Department. Sheehy Autostore's ownership should be very proud of this exceptional team!

henry.lopez.3762584

Sep 27, 2014

This was my fourth time purchasing a car in my 31 years of existence and I must say that Silkk J. Ansah and the staff at Sheehy Honda Alexandria did a great job. From start to finish I can not complain about anything that went wrong. My mom who is my car buying partner is very tough but Silkk was very patient and always made us feel comfortable. If your looking for a Honda then this is the place to go.

gichris gahlia

Sep 21, 2014

This is my first car purchase, and i was just going in to view the selection they had, We were greated by silk and from there on it was smooth sailing. he was able to convince my mom that a new purchase would be better than a used one. and my mom is not that easily convinced. i got a good deal for a new car and Mohamed was able to finalize everything and make life simple for us. i thank Silk for finding the right car for me. I would recommend him to anyone that wants to buy a new honda.

jdh81_06

Sep 20, 2014

This was by far the best car buying experience I have ever had. Larry McGill and the management team were great!!!! I Highly recommend this dealer.

C1982

Sep 16, 2014

Bought a brand new car here 7.5 months ago. Had constant problems almost immediately. Brought it in for service so many times, each time having to miss work and drive to the dealership. No fix, nothing but more delays and an unwillingness to stand behind their products. Would not recommend.

ksallen520

Sep 9, 2014

We purchased a used Honda Pilot from Sheehy. Our sales consultant, Silkk had fantastic customer service. He was honest, friendly and went out of his way to make our buying experience easy and pressure free. He even bought us pizza when we had a long wait for our financing.Erica, the Finance Director, made sure we had all the information but didn't try to up sell us on additional side coverage. We don't live close by, but we will definitely come back when replacing the next car.

bryanzupan

Sep 1, 2014

buying a car is never an easy process - this is my third car from this dealership - every person from sina, to larry , to ericka are incredibly frienldy, helpful and accommodating - always working through my high demand needs to get me in a car that works in my I also come back here for the great service manager Vijay - Sina and his team work well together providing a positive experience every time I have bought here

Angela Llinas

Aug 27, 2014

Everyone here was super friendly. Particularly Roberto and Michelle! They were the team that helped us get exactly what we needed, not just what we wanted! Smiles all around and they took the time to explain everything step by step. We felt like we were involved with the decision and feel so satisfied and happy with our vehicle! Thank you!

Angela CL

Aug 27, 2014

This place is great! the people are great! Everyone is nice, caring, and helps you in every aspect of the sale! They keep you informed and help you identify your needs and your wants! Absolutely amazing! Roberto and Michelle worked together on getting us the best value for our needs and made it happen! Excellence all around!

Josselyn1993

Aug 19, 2014

Silkk was very friendly. He made sure i got everything i needed and worked hard on getting me the right price. Everyone was very kind and made sure i felt comfortable! I am very happy with my new car! Definetely recommend him!

Alonniah528

Aug 18, 2014

Sylk walked me through the process he was very detailed and customer service was excellent, so glad I had Sylk as a salesperson. Best Dealership

Diane Berry

Aug 13, 2014

The deal took a couple of days to complete so we spent more time sitting at the dealership than we wanted but in the end everything worked out and we are very pleased with our vehicle and price. The salesmen are courteous, friendly, and a pleasure to deal with. This is our second purchase with Sheehy Honda and both times our salesmen (Siam and Silkk) went out of their way to help us. Can't say enough about them.

chops820

Aug 9, 2014

I met with several of the staff over the many visits I made to the dealership. "Out the door" price was important to me as I had contacted no less than 5 other Honda dealerships in the DC area. They had one of the more honest, competitive and upfront prices provided via e-mail. The other guys either had a higher price or requested a phone call to get an internet / special quote. They claimed to have gone as low as they could with a variety of incentives (military, Honda loyalty, summer clearance, etc.) Compared to a savvy shopping friend who bought the same Accord EX-L model at a different dealership, we were in the same ballpark. That helped me decide to go with Sheehy Honda. The sales manager through in the first two oil changes and an auto detailing at a future visit to help seal the deal. Even though my primary contact was with Larry, the other sales folks said hello and congratulations which is a nice touch.

monmarfln

Aug 8, 2014

Buying my new Honda CRV at Sheehy was great! My salesperson, Silkk, was personable, very knowledgeable and worked with me to get the car I really wanted. The support staff was friendly, competent and all together made the experience very easy. I would highly recommend this dealership and this salesperson.

cajibu

Aug 5, 2014

OUR EXPERIENCE WAS GREAT. Larry was very friendly,professional, easy to work with, and he is very pacient, i highly recommend him. thanks you so much. I AM so happy with my HONDA PILOT.

Honda mom

Aug 4, 2014

Sheehy Honda is amazing! Larry McGill was easy to work with and exceeded all expectations. Contact him today and you will be glad you did!

kellyc21789

Aug 4, 2014

Great experience. Everything was very easy, no hassle. I had bad credit, and they worked with me. Took a chance on me and I appreciate that

KellyMD

Aug 4, 2014

Really friendly people there. My salesman was Larry McGill and he was great. A lot of times you get salesman who are not real genuine, but he seemed like a genuinely nice guy, not phony. I had bad credit but the people at Sheehy Honda made it really easy for me. They gave me a chance, and I appreciate that.

gegrant55

Jul 31, 2014

My wife said that I should visit Sheehy Honda since they have given such good sales and service to her 2012 Honda CRV while I was shopping around to replace my 2002 Cadillac Seville.I had stopped at Ford looking at the Ford Fusion. Keeping the promise I had made, I stopped at Sheehy Honda and found an extremely inviting atmosphere. I stopped at the first counter I came to and spoke to a lady by the name of Michelle Barnes. I told her my interest and in a pleasant manner introduced me to Mr Gary Allen..(At the time I didn't know that Michelle was a manager, just a pleasant person.) Gary and I discussed my interest in Accord and in doing so, we found a lot of common interests and backgrounds. As trivial as it may seem we both own bulldogs. It happened that the name that he had given his bulldog was also the name of my two year old grandchild. Coincidence, yes, nevertheless, there were other examples. He demonstrated a sincerity and trust that was important to this retired U S Army officer .He took the time to make me comfortable with the purchase of the Accord. There is a great deal of paperwork involved with a transaction of this nature and between Gary and Erica Kallop they helped with the decision making and the anxiety always associated with expenditure of thousands of dollars. Sheehy is fortunate to employ such talented and good natured employees.

mjon11

Jul 31, 2014

Working with Gary was great...no pressure and very knowledgeable....made the process easy and actually enjoyable. I never got the feeling that he was trying to get more money out of us and we got a GREAT deal on our Honda Ridgeline. I highly recommend working with Gary Allen if you decide to buy at Sheehy Honda.

msbam

Jul 31, 2014

I would definitely recommend this dealership. Everyone there was easy to work with and Gary did a great job getting us exactly what we wanted. They also worked with us to get the price to where we were comfortable.

Beaner03

Jul 30, 2014

I recently traded in my 2006 Accord for a CR-Z. This would be my 4th time buying a vehicle from this dealership, so you know I feel comfortable working with them. I knew what I needed my monthly payment to be, and with the collective effort of Gary, Michelle, and Sina, we came up with a plan to meet that number. It was a long wait to meet with the finance folks (the only real negative in this experience) and it took more than one meeting with them to figure out all the numbers, but we got there. I understand upselling is a part of the process, but it was a little tiring after working so hard to get my monthly payment where I needed it to be and then to be asked that "For just $6/month more," or "For just $4/month more..." But everyone was pleasant when I declined all the add-on's. Sina was MOST helpful on email the next day or two as we worked out all the numbers...he was prompt in his replies and explained everything thoroughly. He was also very helpful when I took delivery of the car and realized a repair needed to be made (a problem that existed before I brought the car home) and he set my service appointment for me. And he has been instrumental in the help I've needed in since I took delivery of the vehicle. He works very hard and sets a good example of what customer service looks like. Gary was terrific...you could not ask for a better, low-pressure, personable sales representative.

Blue90

Jul 29, 2014

I would ABSOLUTELY recommend this dealership! I went in about a week ago to check out a car during an event they were having and came out completely satisfied!! Mr. Guandique, Mrs. Barnes and Erica Kallop were super helpful when coming to getting a new car. I traded my past car which had only been two years ago that I got it from a different Honda dealership. I had started experiencing a few troubles with that car already but Mr. Guandique and Mrs. Barnes helped make the situation less stressful for me throughout the whole process. One thing I will never forget is the connection and relationship you build so quickly with the people at Sheehy Honda. Although I do have another honda dealership closer to my home, I prefer to go to Sheehy Honda instead and will tell anyone who's trying to find a car hassle-free that this is the best place to find it!!

Josesilva04

Jul 27, 2014

My experience at this dealership was great! I worked with Roberto Guandique and Michelle Barnes they both were really great and very professional yet they treat customers like family. We worked out everything and i got my new car its amazing! I recommend this dealership to anyone and everyone. Its great they will help you and give you great service!

Jose Silva

Jul 27, 2014

My experience at this dealership was great! I worked with Roberto Guandique and Michelle Barnes they both were really great and very professional yet they treat customers like family. We worked out everything and i got my new car its amazing! I recommend this dealership to anyone and everyone. Its great they will help you and give you great service!

Arlette Casso

Jul 25, 2014

I had the worst car buying experience of my entire life. I am a single parent Army Soldier stationed at Fort Meade, MD. I decided to go to Sheehy Honda thinking it was a reputable dealership. They sold me a 2009 Toyota Camry and to make the long story short not even two months later the vehicle died on me and was told by their service department, it needed a new engine. The worst part about all of this it is when I contacted the general and service managers about the situation, their only answers were you should have bought the extended warranty we offered you and you are pretty much stuck with the repairs well over 3000 dollars. Now I'm getting ready to deploy and I'm stuck with a 13,000 loan and a dead car that I only got one good month of use if that. I am working with the Post Commander to have them put on the Prohibited List of establishments for Soldiers to go to. If they did this to me a SFC of 17yrs in the Army what are they doing to our brand new younger Troops. Spread the word please. This can't happen again.

cathym

Jul 21, 2014

I found the used Honda on line and made an appointment with Larry Miller. He was professional, supportive and very helpful and knowledgeable about the cars and how the entire process works. I have had never bought a car from a dealship before and Larry made it a good experience for me. He also has told me, and I believe, that he will be there if there is any type of an issue with my car. Then he turned me over to Erica in finance. She worked through ways of making it easy for me to get my car. Both of these people have made me believe that I will always go to this dealership when I want to trade in my car. Each went the extra mile to explain, care about how I was feeling throughout, and I have a good understanding of what the process is.Thanks for everything!Cathy

chlevenson

Jul 21, 2014

We were undecided about what to buy when we went to Sheehy to check out the CRV. We were greeted immediately and our salesperson - Larry McGill was very helpful from the beginning. He was extremely knowledgeable, and his knowledge extended beyond just the Hondas, which made a big difference in our ability to make a decision. There was no pressure at all and they were incredibly patient. We went to another dealer to test drive another make the same day (not nearly as good an experience) and came back to buy the CRV. When we returned, the entire staff was very helpful and knowledgeable and patient. Larry got us all set up with our new car, and at an excellent price. I was very impressed with everyone at Sheehy, and would return there for our next vehicle.

Omarkhan

Jul 20, 2014

I bought my first ever brand new car and i am very happy with it. Gary Allen, sales consultant was very patient with us. We gave him the offered which was unbelievable but he still did not say no, like other dealers would say. He got up and talked to his manager about the price we give him. And he stayed with us after his scheduled time. Also Sina Mohabat didn't let us go unhappy. Gave us the car with some free oil changes. Overall it was a very good. Everyone helped us whatever the could. Thank you Sheehy Honda

yyk26

Jul 16, 2014

My name is yeakain and I called in looking for a car and the funny thing about it when I called I was working with another sales person not mr.Larry. When he told me the salesman I was working with left I told him if he could help me out and he did. I came in the same day Mr.Larry was so polite and very patient and understanding.His customers service is beyond excellent. The staff at Sheehy honda are very good as well. I loved the business manager Erica kallop wonderful person very cooperative and understanding as well. I enjoyed the comfort and love from Mr.larry and Mrs.Erica

Taffy of VA

Jul 14, 2014

I went into Sheehy Honda on Saturday, July 12 with the hopes of finding the Honda Civic that I was looking for, and with Larry McGill's assistance, I surely did. He was very knowledgeable and easy to work with, listened carefully to my needs and led me in the right direction. he followed up on small matters and did all he could to make this a very worthwhile experience, and let me say here that all the Sheehy staff was terrific - (Vanessa in financing, thank you!) - no sales pressure on anything. It was a fine experience and I will be returning to Sheehy for any future automobile needs. Really good people here. Thanks for being there when I needed ya'll! Marge

Jay

Jul 14, 2014

Can't believe that everything was done so quickly. Sent in a email request looking for a price on an Accord, got a phone call and email within 5 minutes. Scheduled an appointment. Slavenco emailed me the price quote, got the total price, was the lowest by $200. Walked in, had the car sitting right up front, did a quick test drive, completed the paperwork and was on my way home in my brand new Accord within 90 minutes of walking in! Honestly just speechless how simple that was. Car buying has changed so much since the last time I had purchased a vehicle. Slavenko and Kidest made this a very pleasant car buying experience for me.

Alandia Bass

Jul 13, 2014

I brought my Honda Civic from Sheehy of Alexandria on 7/11/14. The experience was absolutely prefect. I worked with Larry McGill, Sales Consultant. He was extremely kind, patient, and knowledgeable. I had been searching for my car for weeks. To no avail, I found nothing. The other dealerships I visited could not produce the easy going experience Sheehy offered. Sheehy made the experience of buying a car stress free. The employees that assisted me in purchasing my car were stellar. Larry McGill, Jose Arias, and Karl were the best. If you are looking to purchase a car, I strongly recommend Sheehy of Alexandria, and the aforementioned guys. Hands down the best experience!!!!!!!

juan.lemus.777

Jul 13, 2014

My wife and i were looking to trade in a Honda Accord '12. After checking our options and been assisted by Mr. Roberto Guandique, who was very patient with us, had a friendly attitude, and wonderful costumer service. we left the dealer with our new car and were completely satisfied on how he guided us through the process.

F.H. Civic Owner

Jul 11, 2014

I shopped Sheehy Honda knowing I wanted a new or used Honda as I had owned a Honda previously and loved it. I was planning on buying a used Civic to keep my payments affordable, also knowing my credit was not the greatest. Long story short, I met Roberto G. a knowledgeable and educated salesperson who took the time to show me both new and used Civics and informed me how they could offer me 0.9% on a 14 Civic despite my credit blemishes and get me into a new car at a very affordable payment. I love my new car and could not be happier about the folks I bought it from. I had visited another Honda dealership in Alexandria and had a 180 degree different experience than the one I had with Sheehy Honda. As soon as I told the salesperson I had some credit blemishes his whole attitude changed and just wanted to have me fill out an application for financing. Anyways, I quickly left and came to Sheehy where Roberto took the time to show and explain all the different options and helped me get into a 14 Civic with a great interest rate and payment that I absolutely love. Thanks Sheehy, I'll be recommending you to all my friends and family!

Rene2626

Jul 10, 2014

Michelle Barnes and Edwin Castro took really good care of me. Fast and good service. Very good people. the staff was very friendly. They took care of me from the very beginning I walked in.

selambedada

Jul 8, 2014

On Friday July 4th, 2014, we went car shopping for a Honda Accord. We couldnt find the color combination we liked at one dealer so we called up Sheehy Honda and spoke to Larry McGill who was able to locate one for us. The moment we arrived we realized he had found the exact car we were looking for. Larry is exceptional. He is a very professional. He is best sales person I know. He is very polite and patient. We appreciated his depth of knowledge of the vehicles. He made us very comfortable with our choice and purchase of the Honda Accord. From the moment we got to Sheehy Honda until we left with our new vehicle he treated us very well. He was truly amazing!

Jeffds102

Jul 6, 2014

I was looking for a new car after my 17 year old Mustang became no longer functional. I worked with Larry McGill, who after working with his Manager, Sina, was able to give me a great deal on a Civic. This was the first car I have ever leased on my own, and they were very helpful and explained everything to me, even though I was quite nervous during the whole process. I was then helped by another lady while I waited for Finance, sadly I can't remember her name but she was very kind and reassuring. I was then sent to work with Kidest, who was very friendly, and clear as crystal in her explanations! A Great experience all around!

Sabah84

Jul 1, 2014

I have has the pleasure of working with some really great folks from this dealership and unfortunately I will no longer. I took one of my cars in today, June 24, 2014, and it was smooth as usual in the service department. Rachel met me with her bright smile and Good Morning how are you as usual and processed my car for an oil change with no issue as the norm. Then I jump into the shuttle van with my wonderful Porters who always make sure they have me where I need to be in time and head off to work. I get a call rather quickly from Rachel informing me that the car was ready for pick up and I was happy to hear it. I thanked her as usual and called my porter to come pick me up. He was here in 5 minutes which is why I appreciate them so much. Once I get back to the dealership to pick up my vehicle is when all xxxx breaks loose! I go to the counter to pick up my Civic and the lady hands me a bill. Must be a mistake as with all 7 vehicles I have purchased I have gotten the VIP package. I quickly find a manager Vijay who I explained everything too. He helped me as much as he could and was so kind. He called me after I left to explain to me what he found..I am furious!The finance people at this location are a joke! After having to do a deal twice and deal with the general manager for a down payment I should have never paid it has been brought to my attention the finance person never switched over the VIP and dropped my GAP insurance!!!!!!! You have got to be kidding me! This was never explained to me at all when I came in to sign the second deal. At ALL!!!!! The GM and finance person assured me that the bank just wanted a down payment and everything else would remain the same.NOT! I am warning everyone who wants to use this dealer .USE THEM FOR THE GREAT PEOPLENOT TO BE FINANCED! Earl is your man to see in sales, Rachel for service, the porters will take excellent care of you, the manager Vijay and Dean is great as well. I would hope to hear from the General Manager, Sina, after this is posted but I am doubtful I will. You also have had 7 cars worth of opportunities to make it right with me and this will be the last time I will EVER purchase from this dealership who cannot seem to find a finance person to get it right to save there lifes.

douglashoey

Jun 26, 2014

I have come to Sheehy Honda for 9 years and have experienced consistently excellent service. Rachel Higgens is usually the service representative and she is efficient, polite, and represents the dealership in an exceptional manner.

zms

Jun 26, 2014

I came to Sheehy Honda, Alexandria, VA shopping for a new Honda Odyssey. After going through the regular negotiation process we settled on the price. Then the paperwork started. I signed all the paperwork, took the keys, started the car and about to drive out of the dealership. Suddenly, out of nowhere the sales person comes running desperately towards my car telling me that there was a problem with paperwork. I go in again and find that they had put the wrong sales price in one of several papers. At this stage both Erica Kallop and Dean Schuyler were extremely rude. Dean said I could leave the car and walk out. They made new paperwork which I signed all over again and left. When I reach home, I again find serious mistakes in the paperwork. Next day when I called them to fix it, they were extremely unresponsive. Till today they havent fixed the paperwork. Do not go to Sheehy Honda.

jonyiesa

Jun 11, 2014

I just purchased a certified used 2014 Honda Accord and I LOVE IT!!! Mohamed Thabet was very friendly, efficient and knowledgeable about the car I was interested in purchasing. There was no pressure as he allowed me to take my time in examining the vehicle, nor did he pressure me into buying additional services. I have never had an experience like this at a car dealership before. I have had my share cars and dealerships and this by far was the best. The customer service was great and the deal was done easily and swiftly. I was in the dealer by 6 pm and was out a little before 9:00 pm. Erica Kallop the business/finance manager was very friendly and gave me a GREAT DEAL!! I was able to walk away from the table with everything I wanted and more. She made it possible for me to get what I wanted and all within my budget.The team here is great and I highly recommend Sheehy Honda of Alexandria!!

Abody

May 31, 2014

We have experienced the dealership and they are all great starting from the welcoming until closing the deal, Roberto is great man with all the experience and the warm welcoming and I believe he got the talent and the proficiency beside the great heart.Beside Roberto there was the finance manager Mr.Jose Arias, and the man is hard worker, friendly and expert, Great experience!Also Dean, Micheal,Carl and Sina the GM and I believe if this team is making Car business GREATER than ever.Nice work and Good job Lutfi Alabosi

FitzGodwin

May 28, 2014

Roberto approached my wife and I within in minutes of us entering the lot. He was very polite and helpful. Roberto made my car purchase a relaxed and pain free experience. He even followed up with a phone call a few days later to make sure I was satisfied with the car and his service. I look forward to working with him when my wife is ready for a new car.

donkorem

May 28, 2014

- I really enjoyed having Mr Siaw Erzuah as my sales representative for Honda of Alexandria, Virginia. Patience, experience couple with commitment to customers (like me) made buying from the company a fun-time.

spcghst5

May 13, 2014

I arrived at Sheehy Honda ready to make a purchase, with my checkbook in hand. Thanks to Sam, I found the vehicle I wanted, test drove it and was ready to make a deal. Sam was very friendly and professional in all regards. When I proposed a reasonable offer for the car he proceeded to consult with Michelle Barnes. She approached me in a very rude manner, unwilling to even speak to me. Simply told me that the price was non-negotiable and advised me to find something cheaper and dismissed me. She had no idea what my financial status was but just assumed. I have never been treated so poorly by a dealership. I left immediately after that display of disrespect by a manager of Sheehy who allowed a sale to walk right out without even an apology. Truly unacceptable.

starz1243

Apr 21, 2014

The employees were very friendly. The wait was not too bad.The prices were okay, but not willing to deal. I did end up leaving with a new car!

SHPena

Apr 11, 2014

This was my third Honda vehicle bought at this dealership in the past twelve years. As it was with my first purchase, this one was very pleasant and conducted in what I consider to be a very friendly and professional manner. The price consulted and suggested through my USAA car buying program was honored without any question and other unknown incentives and rebates were also applied without any hesitation. The sales person who took care of me, Mr. Marcus Cameron, is, without question, the best I have encountered in a long, long time. The sales manager, Mr. Dean Schuyler, is also not far behind. Overall, very satisfied and happy. Thanks to all.

JLaVey

Apr 7, 2014

An excellent buying experience. From the GM Sina, the online cars sales manager Slavenko (sorry if I spelled it incorrectly) on down, every person I came in contact with made sure customer service was No.1 on their priority list. I purchased a used 2004 Honda Civic Hybrid and they made sure every question I had, and I had a lot, were properly addressed to my satisfaction. I could not be happier and will definitely buy any car in the future, new or used, from this dealership.

l_strider_l

Apr 4, 2014

My wife and I arrived at the dealership already having made a decision on the vehicles we wanted to put our eyes on, were at the end of our shopping process. Haroun approached us on the lot and showed us the used vehicles we had our eyes on. He immediately shifted our focus to a new vehicle and offered us a price that beat out the vehicles we had come for. The negotiating experience went well, Haroun seemed comfortable and made us feel comfortable with the process. We ultimately settled on a price a bit higher than originally offered but the price was significantly below invoice so I was satisfied. The paperwork process went smoothly but took quite a while compared to my last car buying experience. The process did not lend itself to us making a definitive decision until we were with the loan officer, I would have liked all of the information being presented at the front end in order to avoid any second thoughts during the finalization process. In all sincerity and fairness Haroun did his job competently and made us feel comfortable and this was his charge. I would recommend setting him loose on some of the details of the sale so that he can make a deal without having to stay leashed to the Sales Manager. Overall our experience was made much better by his knowledge, presence and help.

Hugh T.

Apr 3, 2014

I have just recently bought a 2014 Honda Accord from Mohamed Thabet and Sina Mohammad. They both are truthful and professionals. My car purchase experience was quick and great. They provided me a great deal with my car purchase and beat out the other dealers. I will recommend my friends and family to buy cars from them.

John and the family

Mar 27, 2014

I fired off an email to 6 dealerships looking for an Odyssey, waiting to hear back I got a call from the General Manager Sina. He made it so easy over the phone, answered all of my questions, gave me a great price, while I waited for the other dealers to get back to me, he called me back and offered me an additional few hundred to help them hit their quota. When I walked in, I met Slavenko the internet sales guy, he had the one we wanted pulled up and already cleaned up, saved us at least an hour of our time. Erica completed our paperwork in a timely order. We took advantage of the VIP program that they offer. Overall, I can't find a complaint.

dchilds20

Mar 18, 2014

I was given great customer service from the moment I stepped inside the dealership. Pallob was generous enough to be patient with helping me find a car even when I arrived 30 mins prior to the business closing. Eventually, I found my dream car and Dean the manager ensured in getting my car customized to exactly the way I wanted, meaning a black car with black interior. I was given great discounts and I am very satisfied with the final price.Thank you Honda!

mustfollowtrhough

Mar 14, 2014

VIP Club membership is not a lifetime "paid" membership, the salesman Robert Jacob fails to mention that is only the first 7 years then its a renewal for $199 then its lifetime. After we spend over $30, 000 for new Honda CRV Navi and at the signing we found out from the finance manager this "little detail" was left out when we made the VIP Club purchases. We emailed the GM Mr. Sina Mohabat Michelle Barnes (General Sales Manager) but never heard a single word from neither of them. Did hear from Michelle (customer service) and told her about our experience in which she reassured us they will not charge us the renewal fee. This was our first time at Sheehy due to their reputations but will not be a repeat customer. Especially, since Michelle promised that Mr. Mohabat will call personally once he gets out the conference in Texas. Three weeks have passed and not a single word from the management team of Sheehy in Alexandria and have result in this review. Being a General Manager like Mr. Mohabat is extremely challenging with many aspects of running a car dealership but if he cannot follow through on his promises to call a new customer then one has to wonder if this trickle down through the rest of his team. This review would not happen if he had calls like promise, in the end we love the Honda CRV but unfortunately we will not be lifetime Sheehy loyalist. Must Follow Through

Skins Fan

Mar 8, 2014

We drove from over 2 hours away because they had the best price on a 11 Civic which was certified and only had 25,000 miles on it. Compared to other dealers who had either higher prices or vehicles with 2 to 3 times the mileage at similar prices. We were greeted by Slavenko who did a great job showing us the vehicle, helping us understand the features and options as well as answering all of my daughter's questions with this being her first car. Could not have asked for a better experience. The car did have an accident on the carfax, but they clearly showed it to us without us having to ask for a copy of the Carfax, as well as the service history and what reconditioning work was done to the car. Great experience overall!

alla04

Feb 24, 2014

My experience at Sheehy Honda was wonderful, from start to finish. Every single employee I encountered was friendly, even if they were not directly helping me with my new car purchase. My sales person was Earl Stewart, who I will highly recommend to anyone I know. He listened to my list of wants, and worked with Michelle Barnes to secure my perfect new car. He answered every single question I had, and spent time showing me many of the features in the car before I drove away. For the financing part, I worked with Kidest Bekele. She informed me about the optional coverage available, and explained each and every form to me before I signed. Both she and Earl were extremely welcoming and friendly. My experience could not have been better.

John and Stacy!

Jan 31, 2014

Purchased my 06 Honda Accord from Slavenko, the Internet Director. He went above and beyond, even texting me pictures of the car that I had asked for. Managed to convert me to their financing, slightly better rate then my credit union. Love my new car. Thank you Sheehy Honda and Slavenko!

AnnaMD

Jan 30, 2014

First i wanna thank Mr. Thabet for such a wonderful costumer service!! He was patient with me! i found my Civic and i love it! :) the buying process was easy and quick! i totally recommend Honda Sheehy and ask for Mohamed Thabet !!

JasonDC

Jan 30, 2014

I have been in the market for 2 month to buy a pre-owned vehicle around my budget. I sent an inquiry about couple vehicle that I was interested in to this dealership and Mohamed Thabet guided me through the whole process and helped me eliminate some of the cars that I was thinking about and I ended up buying a 2010 Honda Accord. Mohamed was very patient and straight forward with me and I would recommend my friends and family to buy their next vehicle from this dealership. Jason.

Brantly

Jan 25, 2014

This was my 1st time buying a car on line.. The sales people were very helpful in every way. The truck was what they said and ready when we got there.. Drove 5hrs to pickup the truck and was glad to see I had not wasted my time & money on the trip... I had been looking for several months on line and was getting frustrated looking.

Michelle

Jan 20, 2014

I sent in a online request for a pre-owned Odyssey. Internet Manager Slavenko got back to me within 10 minutes, letting me know if the car was available and answering some of the questions I had. I needed to know the service records, overall condition, and if it was a smokers vehicle. Was surprised to get all the answers with the first email. Scheduled an appointment, saved $250 off of the price, enjoying my Odyssey. Slavenko made the process easy and simple and Erica in Finance was easy to work with. She somehow beat my credit unions rate. Didn't expect to finance with the dealer.

willsbarbie

Jan 19, 2014

Both employees are extremely polite and considerate to purchasers. Go out of their way to be sure you have a pleasant experience at Sheehy Honda.

freeespirit4lyfe

Jan 17, 2014

Everyone encountered was extremely helpful and friendly. I live 1 mile from Landmark Honda and travel all the way to Richmond Hwy just for the friendly people and prompt service.

Jennie

Jan 16, 2014

This is my 3rd Honda at Sheehy. Have purchased all 3 from Slavenko Drinchick. He is the Internet Director there. Very easy to deal with, straight forward, right to the bottom line. I love my new Honda Accord. While waiting for finance, I found out that they just installed a new coffee machine that has hot chocolate, delicious!

4kiphb2

Jan 15, 2014

Purchased 2014 Honda Accord from Slavenko Drincic, had purchased 2010 Accord from him. Slavenko is very knowledgeable,professional and no pressure sales which is important to me. Honda sells itself. Slavenko makes me feel like family. Erica Kallopin finance is very pleasant and efficient. Mohammed Thabet helped on a return visit with technology I did not absorb first time.My fourth Honda from this dealership. Excellent service department. Scheduled classes to help with questions. I am justcounting on Slavenko to be there for my fifth Honda!

Sferrer

Jan 11, 2014

Worst car buying experience of my life! Do not recommend and will never purchase a car from them again. Will not even consider utilizing their service department. Shady Sheehy that should be the official name. I purchased a honda accord for my daughter last month and have nothing but regret. The car was dirty upon delivery both inside and out. Who does that? Then they questioned where we saw the dirt! Oh let's try the ash tray that someone obviously used, tissues in the handles...who has a cold today? So I return the VIP prepaid service (because that's obviously a joke) that I paid for separately and not as part of the loan from MY bank....still no refund. Know what they tell me? It's refunded to your loan. Huh? How when it isn't part of it? A month has past. Still no $1k refund. You shop there at your own risk

lvw6187

Dec 31, 2013

I had an excellent experience with purchasing my new car at Sheehy Honda. I love my new Accord!! Nasser and Michelle were very professional, fast, and it was a pleasure doing business with them. I would definitely purchase again from Sheehy Honda and recommend Nasser and Michelle to anyone in the market for a new or used car. Thank you!!

Lakelyak

Dec 29, 2013

I HAD A WONDERFUL EXPPERIENCE. ROBERT JACOB WAS VERY HELPFUL IN MY DECISION MAKING PROCESS, HE GAVE ME GOOD ADVICE AND REALLY PLAYED A MAJOR PART IN THE CAR I CHOOSE. I LOVE MY CAR AND I FINALLY HAVE MY DREAM CAR THANKS TO HIM! AND HE STILL KEEPS IN CONTACT WITH ME REGARDING MY CAR!

imantyson

Dec 5, 2013

The purchasing process was very simple and I was able to get my detailed questions answered quickly by Michelle and Jose. Thanks Sheehy Honda for a great buying experience.

itreyger

Dec 3, 2013

This is the fourth Honda Civic I bought from Pallob Ahmed - He is the best salesman I ever met!!! Further, Erica Kallop is the best and the fastest financial professional I ever met. I'm always recommending this dealership to my frends.

ELIZABETHMCINTYRE

Nov 29, 2013

I was the potential customer and I had brought a male friend with me for moral support. Sheehy Honda was not the first dealership we had visited, and we steeled ourselves to be pounced on by the always-circling sales force. But that didn't happen. Instead, we were greeted with a friendly hello and handshake from Robert Jacob. As soon as he knew that I was the purchaser, Robert addressed all questions and explanations to me. We took an Accord for a test drive and I knew then that it was going home with me. Robert gave me straight answers about the total, out-the-door price and I purchased my first Honda. My previous attempts at other dealerships to buy a vehicle were stressful and frustrating. This time was the experience was easy. I trust that my initial experience with Sheehy Honda and Robert Jacob has set the bar for the type of customer service I can expect to continue to receive.

Happy customer Michele Q

Nov 24, 2013

I just loved the service and support I received from the sales team at Sheehy Honda of Alexandria. Michelle Barnes and her team went out of there way to help me with the purchase of my used Honda accord Ex coupe. They made buying a car a seamless process with little to know stress LaQuisha and Bob are very professional and knowledgable about the Honda product line and services. I would highly recommend this deal ship to any one buying a Honda vehicle. Hats off to Sheehy of Alexandria! Having fun driving my car! Michele of Springfield Va!

Stephy123

Jul 19, 2013

I saw the Odyssey we wanted on their website and called. I got in contact with Slavenko, the internet manager. He managed to answer all of my 100 questions, called me back in a timely fashion and even put the keys to the side while we made our drive from Richmond up to Alexandria. The Odyssey we purchased was in super condition, my kids are in love with the dvd player the van came with. We had our financing set before coming to the dealership, but Erica in finance did a tremendous job in beating our credit unions rate. Wish I could complain about something, but honestly the entire process from a to z went as planned and couldn't have been any smoother. Stephanie

briarwoodhouse

Jul 6, 2013

My friend worked with Mr. Islam and liked his attention detail from the start to finish. When it came to get a new car for my wife, I had the pleasure of working Mr. Islam again. He took time assessing our needs that focused on space, comfort and particular price point we were trying to meet (since my wife was pregnant at the time). He spent close to 5 hours and test drove and wine thru several of their vehicles, We finally decided to lease fully loaded Crosstour.I really liked the atmosphere with pressure or push sale tactics. I would purchase from Sheehy again primarily because of Mr. Islam.

Rajib

Jul 4, 2013

We had a great experience with Sheehy Honda. Based on our previous experience in 2010,we came back to Sheehy Honda again and specially to Mr. Masud Islam.He took his time with us and only dealt with us. He was not running around from one customer to the next. He provided us with constant, personal attention. He spent almost 5 hours with us and we ended up buying 2013 Honda Odyssey Touring.We had to deal with Mr. Karl Prucker too and we must say he is an energetic and handsome young Manager.

MZia

Jun 15, 2013

If you want to experience worst customer Service Try them Other than No need to I bought a car in 2009 paid higher prices than other dealership and received crappy service. They will try to sell you warranty and than try to make money off of you on anything they can. If you want to experience it just call them and to be transfer to Service department , Most likely you will be on hold forever in case if your call is answered just ask them about the warranty. Buying is just couple hour process after your only experience is going to be with service Department which is the big problem.

gemalopez

May 27, 2013

Came to purchase a car with 1st time buyer program, wrong info was provided by sales. wasted 1 hour and finally walked out with disappointment.

MTRV4424

Apr 21, 2013

Gave the most information via email correspondence and worked with me remotely; very direct in person, with both fair pricing and a cut-to-the-chase attitude toward the negotiations. Overall, Sheehy was probably my favorite Honda dealership contacted (I test drove at 5 and corresponded with 4 more in the course of a two-month shopping process). Strongly recommended.

jasikes

Jan 16, 2013

Had expressed interest in a used car that had been posted online. Called in and was put on hold, then the call was dropped. Got a call back a few hours later from Dean S. regarding the vehicle. Quoted an outrageous price but still expressed interest with hopes of negotiating. Asked about a carfax for the vehicle to justify the pricing and was told that I would receive an email with a copy of it within 10 minutes. Never received an email. Called back and the phone was never picked up. Great way to lose a potential customer!

sheyasc

Jun 12, 2012

Bob Sauter was awesome. He was extremely helpful and he wasn't pushy or aggressive which I REALLY appreciated. He asked me what I personally was looking for and helped me find the best option that fit my budget. He really took my budget into consideration and didn't pressure me at all. I wish all salespeople operated the same way as Bob!! He is good-natured and genuine. As far as my overall experience, everything went really smoothly. I was sort of on a time crunch and everyone at Sheehy Honda took that into consideration and helped us get out of there as quickly as possible. Bob even had the tags on the car already when we got out of the finance department! I was really impressed and pleased with my experience. I thought it would have been stressful and overwhelming but I felt surprisingly comfortable and at ease. Thanks Bob!! Wish you the best!!

JES21

May 31, 2012

This is the second time I spoke to this "Manager" she was very rude both time I spoke to her. She has caused me to never to any business with this dealership and maybe even this company. I am really big on customer service and for me to get treated like this by a manager really make me look at the dealership as a whole different. I always had good service with the service department and with the person that sold me my car. But I will never come back here to buy a car.

civic108

Apr 28, 2012

the overall process was great. i was not expecting to get in and out of the dealership as quickly as i did, but was very pleased. would highly recommend this dealer to anyone who is looking for good service. great job by sina and the sheehy honda team..... thnx

Happy Customer

Apr 23, 2012

I was looking for an Accord and found one at Sheehy Honda. I called and spoke with Slavenko the Internet Director. He went out of his way to take personal pictures with his cell and email them directly to me. I had some very specific questions. He assured me the Accord would be there as I had to drive from Richmond. Once I got there, the Accord was cleaned up and I was literally in and out of the dealership in less than 1hr. More than impressed me I would say. Contact Slavenko if you are looking for a car, it was an easy no pressure experience.

Sipes

Apr 7, 2012

We had a great experience with Sheehy Honda. Our sales rep was Bob Sautter and he was great to work with. He took his time with us and only dealt with us. He was not running around from one customer to the next. He provided us with constant, personal attention. Our finance person was Darrin Porter and he was very knowledgable and he was a pleasure to deal with as well.

noella

Feb 26, 2012

I would recomend Sheehy Honda becuase their custumer service was one of the best I have ever experienced. They are all very knowledgable employees. will come back for sure.

Strider16

Feb 11, 2012

Bought a 2012 Crosstour. Knowledgeable client advisor with great customer rapport, and a sales manager and sales advisor willing to deal with a buyer who does his homework/due diligence. This was my second new car purchase with Sheehy Honda and I'll be back when I have to replace my Honda CR-V.

Not Buying From Sheehy

Jan 25, 2012

I called the dealership after finding a car online in stock on there lot. I talked to Tariq who identified himself as the Sales Manager and explained to him that it was a 2+ hour car ride for me to get there and I wanted to make sure the car was in good shape and what I wanted before I made the trip. I was told the car was "pristine" so I drove down. When I arrived, the car was simply a wreck! Multiple paint scratches down to the bare metal, a torn seat and less than 1/8 of tread on the tires. The car had obviously never even been detailed. There was even a piece of molding that had fallen off of the interior of the door onto the floor of the car. I was told this was "normal wear and tear." When I mentioned the tires in particular Tariq assured me that it would pass inspection anyway because Sheehy was doing the inspection! Never again!

abselnau

Jan 7, 2012

Roberto was very forthcoming and knowledgeable. He explained all unique pieces of the vehicle and knew all features - as compared to previous experiences at a different car dealer. It was refreshing to deal with someone with integrity.

NPark22

Jan 6, 2012

The new sales manager Tariq didnt like him so much, very rude! Kyu in the Finance department very pushy. Even after we told him that we did not need a loan through the dealership. However, everyone else GREAT!!! Especially, Jose and Tracy!!

Jcbreland32

Jan 5, 2012

Tracy was a fantastic salesman. He established our needs and determined the right pilot for us. He was not too pushy, just the right amount of interest to let us know he cared. I would buy another car from him.

jenniel635

Dec 28, 2011

I bought my Honda Odyssey about 10 days ago from the Internet Director Slavenko Drincic. He made this the most enjoyable car buying experience I could have ever had. He actually answered my questions through email, all of my questions! I wanted to buy through the Internet because I thought it would be convenient, but I found out that most dealers were just giving me the run around. I drove an hour to Sheehy Honda to buy a car from Slavenko. I somehow managed to get in and out of the dealership within 90 minutes of walking in the door. Levette in Finance was also very good, she was able to beat my credit unions rate! I didn't take advantage of the VIP program because of my location, but if I lived closer I think it's a wonderful program.Don't hesitate to contact Slavenko, he even called me after the purchase to make sure my car was running smooth, I can't be any happier as a customer!

saratd

Dec 14, 2011

Tracy Saunders was my salesman and he did a terrific job. He took extra time to answers all my questions, gave me additional information and went the extra mile even after the sale was a done deal. Tracy was the consummate professional. I would by another vehicle from Tracy and I have recommended him to friends and colleagues.

Poubelle

Dec 5, 2011

I recently bought a 2012 Honda Fit using the internet. I contacted 10 Honda dealers in the DC metro area and Sheehy was the only dealer to give me a price online, straight away without a lot of questions or trying to come to the dealership. I knew exactly what I wanted, didn't need a test drive, and was ready to buy. I wanted to avoid wasting my time sitting in a dealership. The best part about the whole experience was that the price I was given was what I paid at delivery (ok, they were off by 7 cents)--there were no surprises. And the price was fair, very fair.

emeraldeyze

Nov 29, 2011

Car shopping with a four-year-old can be a trying experience, even when visiting the nicest of dealerships. Roberto not only helped me find exactly what I wanted and at a good price, but also took the extra time to make my little one feel like he was part of the "car buying experience". Roberto made us feel like family and worked with me to ensure that what I was buying was going to make me happy (including doing a second set of paperwork after I changed my mind about what color I wanted). He really made me feel like my enjoying the car was more important to him than the sale itself. A week after buying the car, my four-year-old wanted to go back to visit "Mr. Roberto" because "he's my friend". As long as I am in the area, I will NEVER buy a car anywhere else.

Arlene13

Nov 8, 2011

When I arrived at Sheehy Honda A man walked out and politely asked if he could be any assitance to me, And I said I was looking for a vehicle, and from that moment he had helped me to where I drove my brand new car off the lot feeling satisfied. His name is Tracy Saunders. He was very polite, respectful and made us feel very comfortable in surroundings. Even though I was hard on him and tried to negoiate a good deal he tried his best to accomadate me. I highly reccomend Tracy Saunders as your salesman and sheehy honda dealership and I will personally reccomend you to my friends and family. Me and my grandaughter left feeling very satified in our purchase. Thank you Tracy.Arlene Ardle

ShadyBodega

Nov 7, 2011

Purchased a 2012 Accord Coupe. Tracy was very helpful and put a lot of work into finding the exact model that I wanted. He didn't try to hard-sell me on anything and was always understanding of any questions/concerns that I had.

Olena Kovalova

Nov 3, 2011

We came to see new cars and we ended up buying a new CR-V the same evening. Service was outstanding, all parties involved were indeed friendly, professional, helpful, and ready to adjust. We were satisfied with the deal and happy about the car. In the future, we will definitely recommend this dealership to everybody.

millie davis

Oct 28, 2011

Tracey walked in the rain with me to help me pick out the vehicles to test drive. I was able to test drive whatever car I wanted. Provided the information I needed for the exterior color and what options I had for interior and he had me give him my 3 choices - I got my FIRST Choice!! Also, I was given more for my trade in car then what was quoted to me. Thank you Sheehy and Tracey.

keruha

Oct 24, 2011

I was looking for a car and found a really good deal through Sheehy Honda web-site. I went there with an idea to purchase 2008 Honda Civic EX. I printed out car information and later found out that the price was incorrect. Even thought I didn't purchase Honda Civic I was able to find a car for me. I'm very grateful for the customer service that I received there. I'm really thanks to a very knowledgeable crew and in particular a very straightforward and honest salesman, Tracy Saunders. I'm very pleased that I bought my car at Sheehy Honda dealership and not anywhere else. Thank you!

Carlos Mejicanos

Oct 24, 2011

Mr. Roberto Guandique was a very kind person assisting us in all our questions making sure we were getting the correct information about the vehicle we were looking for. We believe you have one of the best Sales Associate we have met, and with the assintence of Mr. Jason Rechichi,financing department, we realized our business. (both of them are nice people).

gutterethics

Oct 22, 2011

I was extremely happy with Tracy and the entire dealership. They made the process very simple and I would highly recommend Tracy as their car dealer. The process was simple and exact. Very pleased. I will be seeing Tracy for future deals.

Kenny

Oct 21, 2011

Great buying experience. Salesman went to the limit as we had a better price but he had the color we wanted. Great price in the end much better than local dealer. My next honda will come from this dealer for sure. Ask for Mohammad as he was great to deal with.

Crvbuyer7943

Oct 19, 2011

Tracy was by far the best salesman I dealt with of all dealerships visited. Very knowledgeable, responsive, helpful, and straightforward. Pleased with experience and purchase.

yandoclean

Oct 6, 2011

I went inside the shop with my mom and was actually just looking at cars but I'm also on the verge of buying a civic. The manager greeted us and he introduced us to Roberto. He was very friendly with me and my mom and he accommodated us very well during my test drive and also during the process of buying the car. A very friendly person who takes good care of his customers. Thank you Mr. Roberto, I love the car and you're one of the best sales person I have ever met. :) and Overall, It was a pleasant experience and I would definitely recommend sheehy most likely to my family relatives (esp. my aunt) or friends who are looking for cars.LeAn

margospeer

Sep 25, 2011

The 2011 Odyssey we wanted in the Smoky Topaz color w/RES was hard to find for the out the door price we wanted. Some dealerships we dealt with before Sheehy were either so far off price from our lowest quote or wasted our time by promising us a vehicle that wasn't even at their dealership. Although it took a few weeks, Sheehy not only found our vehicle, they gave it to us at the price we agreed to, the locked in APR offered during the Labor Day weekend, and some add-ons to the vehicle that Sheehy did not charge us for. Thanks Sheehy for helping us find our vehicle- we LOVE it!

eddy1

Sep 24, 2011

My husband and I had been looking for another compact car due to traveling from Dc to NC. Eddy is in the air force here and I am part-time police officer now in NC. We had a 2005 Honda for yrs and gave it to our son. We had thought about a Toyota and maybe a Nissan but we elt better staying with Honda. We went to several dealerships but never receieved the treatment that we did at Sheehy Honda. Roberto took time with us two separate nights, and it was late, around 10 pm. I was shocked withn his patience. He made us feel like he reallt cared about us and getting what we wanted, not just settling. So it was a go. The financial director who did the figures and all the major paperwork was great, very intelligent, we had alot in common with military issues and he really worked this situation out to meet our needs. Sheehy is #1 i my book.Tks Tamela & James Buchanan of Arlington VA

aneara

Sep 15, 2011

I came to Sheehy Honda in search of my dream car. Well, I didn't find my dream car but I found Tracy Saunders! Tracy worked extra hard and left no stone un-turned. He succeeded where many others had failed. Tracy found my dream car which by the way is a 2011 2dr Honda Accord EX-L w/Navigation in San Marino Red. Kudos to Tracy for a job well done! Thanks, Aneara Thomas a very happy customer.

perkins_j_a

Sep 13, 2011

Pallob met us in the parking lot, was very gracious and quickly realized that my wife and I knew exactly the types of vehicles we were looking to review. Pallob presented us with various choices, taking keen note into what our desires were. After testing driving a few vehicles, we reviewed our financial options with Pallob, he was always very respectful, helpful, and mad eus feel very comfortable.

syphon79

Sep 11, 2011

I actually accompanied my fiance to the dealership as he was scoping out a used car. Tracy was the salesperson that assisted us from the get-go. Not only did he answer our questions, but explained the features of the car my fiance ended up purchasing. Definitely appreciated Tracy's patience and attentiveness during the negotiation process - I had heard from friends who've purchased from this dealership that the staff are never pushy and do try to work with the customers. After seeing Tracy (and everyone at the dealership) work with my fiance in getting his new vehicle, I'm going to have to agree. Would definitely recommend this place to check out!

mbustamante10

Sep 8, 2011

The rating is very honest. Tracy was a great salesperson and even though it was pouring down in rain he did everything he could to show us cars and make sure we were not wet. His manager was also excellent my father is hard to work with and they were very professional and patient with him. I love my new car and I will recommend my friends!

ednava1

Sep 5, 2011

My son and I visited Sheehy Honda near closing time. Mr. Guandique was the only salesperson who came to talk to us. He was extremely helpful and courteous. We expressed that we were looking for a used car and told him our price range. He let us know about a 1998 Acura Integra that had just arrived at the dealership. Over the next several days, he arranged for us to test drive the vehicle (he was supposed to be off work, and came in to meet us) and had the car detailed/prepared for sale. I would also like to compliment the quality of the craftsmanship in the detailing. The car looked amazing. Mr. Guandique took care of every detail throughout the purchase process and made it a great experience. He even referred my son to the Service Dept. for minor engine repairs, personally taking him to meet the Service Dept. staff. Overall, Mr. Guandique was one of the best salesmen I have ever worked with, and I have purchased four cars!

jpalma88

Sep 3, 2011

Overall everything was excellent at Sheehy Honda but customer service was outstanding. Mr. Roberto Guandique is the best sales associate I have dealt with in my life and I would certainly recommend him to all of my friends. Unlike other sales consultants, Roberto, is there to help the customers in a friendly and professional manner that I never expected. If it was up to me I would promote Roberto because for me he is the best sales consultant Sheehy Honda in Alexandria has. Thanks to Roberto I am know driving a 2012 Honda Accord SE. Roberto did an EXCELLENT job and I am 100% satisfied with my experience at Sheehy Honda.

jlatham

Aug 31, 2011

Tracy Saunders was excellent to work with. He is extremely patient and not at all pushy. We just purchased our third car from Sheehy Honda and we will always buy our cars from them. Landmark Honda quoted us a higher price on the exact same car and would not budge. I highly recommend purchasing from Sheehy Honda and don't forget to ask for Tracy Saunders.

Mikecerino

Aug 30, 2011

Wonderful experience thus far across the board. Tracy took great care of us in the middle of a hurricane! The entire staff was determined to make the sale in a way we were comfortable with

madelin.argueta

Aug 24, 2011

This was my first experience on getting a car. I was looking for something small and at a price I could afford. After looking for cars all over the place I finally found a car that fits me and my budget. So thank you Sheehy Honda for this terrific experience!

Donnamarkland

Aug 22, 2011

We bought our first car at Sheehy from Don Bennett, new car salesman. We were very satisfied in 2008 with our Odyssey. Two years later I sent my sister to Don to buy a new CRV. We were so happy with our Odyssey we went back to Don last week and bought another new Odyssey from him. We felt we got a good deal compared with Landmark Honda in Alexandria, Virginia, where I visited and was quoted a higher price. We felt loyal to Don Bennett since he was such a good salesman and truly cared about what we wanted. I have had problems in the past with the Service Department but Jose, who works in Service, was not the problem. Also, the Manager at that time, Denny, was very helpful to me. I will see what kind of experiences we have with the Service Dept and our new Odyssey. We live in Florida half of the year and deal with Brandon Honda. We have not had any problems with them, either.

taipan48

Aug 19, 2011

Undoubtly THE best experience I've ever had while purchasing a vehicle. Bob Sauter, our salesman, was pleasant, professional and very, very helpfull - not to mention very patient. Considering that we purchased a Civic 3 months ago, decided to trade that in for an Accord EX 3 months later, and then decided to trade THAT in for an Accord EXL 3 days later... well, that by itself would've driven most salesmen to commit murder, mayhem and cannibalism. But Mr. Sauter showed nothing but professionalism and aplumb.Not only was Mr. Sauter very helpful, Sheehy's finance people, Torique and Roxanne, did a great job as well, getting us the best deal posible for our car; considering that my credit was slightly less than sterling, this was no mean feat. I have already recommended Sheehy Alexandria to two of my colleagues who are in the market for cars, and when my wife decides next year that she would like to get a 2012 upgrade (as I'm sure she will), Sheehy is where we'll be coming.Thanks Sincerely,Henry & Mimin

nikunjpatel

Aug 17, 2011

we just bought 2011 Honda Odyssey Touring Elite from this dealership and it was a very smooth transaction and experience for our first new car. I had worked with Mr. Thabet all along the way from beginning of finding a right vehicle to the last transactions. Mr. Thabet was very professional and committed. Almost everything was finalized through E-mail conversations and had never visited dealership before signing final purchase documents. I was looking for a very specific vehicle with specific exterior and interior color scheme and had contacted 20+ dealers but no other dealer was even close to the price point what Sheehy was offering. I would highly recommend Sheehy Honda for your new or used car need with friendly and highly motivated staff.

spixer

Aug 17, 2011

Great experience. Bought 2 cars. Pallob was very helpful, completely understood what I needed and made sure I got it. I am a fussy car buyer (used to sell cars). I don't like sales gimmicks -- just straight talk responsive to what I'm asking. Had he not provided that, I would have gone elsewhere.

elmodeer

Aug 15, 2011

I would like to sincerely thank and congratulate the General Manager for selecting and hiring such wonderful staff in both the sales department and the finance department. As a matter of fact, I enjoyed my vehicle leasing experience at Sheehy on 0813/2011. I have been shopping for a car for almost 3 weeks and I have conducted thorough research on multiple vehicles and contacted many dealerships. My experience starts with Mr. Mohamed Thabet. I sent him multiple emails requesting some info in regards two different vehicles which I was considering. I was really impressed by his prompt response to my emails which took days for other dealerships to get back to my inquires. Because of him, I decided to pay Sheehy Honda a visit. The moment I arrived to the dealership, he did not spare any effort to show me the vehicles and explaining to me the installed options. He was also very patient with me as I ask a lot of questions. One good trait of Mr. Thabet is that he is not pushy! Sales consultants who are pushy make me run away as I get annoyed by their endless phone calls and emails. He also understands the current deals posted on Honda website and I did not have to exert efforts trying to explain the deal to him the same way I did with Honda dealerships!! Prior to leaving with the new car, Mr. Thabet made sure that I got all the keys, floor mats and my old license plates.After exploring some payment options, I had to bring the financial manager from home my wife. Here the fun part starts. My wife is a dealer grabber and she is very quick at math. Mr. Larry Mills was extremely patient with her explaining our payment options . My wife enjoyed the mathematical challenge with Mr. Larry Mills as they were finalizing the monthly payments. Mr. Mills, was really professional and patient while handling my wifes questions and concerns. He did not spare any efforts running the numbers for us back and forth in a timely manner. I know this may be tiring for other sales managers as they want to run numbers once or twice but this was not the case with Mr. Mills. He also addressed my request for the missing floor mats in a timely manner.Roxxane Wilson, the financial manager, handled the paperwork efficiently, nicely and easily. I expected to stay at her office for maybe an hour but the entire paperwork with signatures was done in less than 20 minutes!! This is a record.All the people we dealt with were very understanding to the fact that I was fasting and they did their best to finish the process quickly. Mr. Thabet, offered me some beverage and chocolate so I can break my fast. That was really generous and kind of him. Both Mr. Thabet and Mr. Mills offered my daughter a balloon that made her day along with the Honda Pilot!I hope their service and parts department will be as good as their sales/finance departments. I asked both Mr. Mills and Mr. Thabet and they both confirmed that Sheehy has a good service department. Last but not least, I would like to thank the general manager again for carefully selecting your staff. I would highly recommend him signing a lifetime contract with Mr. Thabet, Mr. Mills and Mrs. Wilson.

unkyeric86

Aug 14, 2011

Sheehy Honda has to be one of the WORST CAR DEALERSHIPS I have been to. I wanted to trade in my 2008 Lexus IS250 fully loaded. They wanted to give me 19k for the car, and rated it as fair even though several dealerships rated my car as' Good' giving me 22k trade-in value. I laughed and they soon bumped up their price. I was connected with the worst salesman, PALLOB AHMED, who tried to sell me every other car than the one I specified. I wanted a 2012 Honda Civic Ex Coupe, but he kept trying to sell me the Accord, the Civic sedan, used cars, etc. Now I know car salesmen try to get you to pay the most amount of money for a car, but he was ridiculous. He did not know any information about the cars, I corrected him several times about various facts about HIS OWN CAR SELECTIONS. His response? Laugh in my face and tell me I was wrong until I showed him the brochures! After leaving the dealership, he continued to call me about the WRONG CAR I wanted and when I told him I was interested in buying a new 2011 Kia Optima fully loaded, he then begins to berate me and tell me how dumb of a decision I was making! Seriously, I have worked as a salesperson in the past and I would not even fathom talking to a customer as he did me. Skip this dealership and drive the extra miles to another Honda...this dealership SUCKS.I do not know about the other sales man or reviews, but you need to avoid PALLOB AHMED.

Dahljelm

Aug 13, 2011

Did not plan to purchase new car, just went in to get information; however, Masud took the time to professionally explain all the details to the wife (and answer all her questions). (Note: purchased vehicle was not exactly what wife wanted, but she is now happy with new car and thus, I am happy.)Processed paperwork and left dealership with new car in less than one hour.Outstanding knowledge, super knowledge and concern and care for customer satisfaction.Have dealt with leadership for past 20 years .... and this was the best service --- I would recommend Masud and dealership.

John Rourke

Aug 2, 2011

Tracy and Larry were able to locate a very hard to find Vortex Blue Honda Fit in a very short amount of time. When I can in to look at vehicles, Tracy was very helpful at showing all that the fit has to offer and its overall value for the money. Roxanne was efficient, pleasant and fun to work with as we completed all necessary paperwork. Overall, very pleased with the vehicle and the service that we received from everyone at Sheehy Honda.

BobGurwin

Aug 1, 2011

Sheehy Honda is a pleasure to do business with. We wanted a Honda Fit in Vortex Blue which is extremely hard to find. Our Salesman, Tracy, worked very hard to locate the car, snagging it right as it came into another dealer's inventory fresh off the boat from Japan. Tracey was very friendly, never pushy or agressive in his sales tactics, and wanted to make us satisfied customers. In the Business Office, Roxanne completed our paperwork and bill of sale. She was also very friendly and fun, working hard to get us out of the dealership at the end of a long day. We really appreciate the good service from the team at Sheehy and would recommend them to our friends and family.

Lwiltshire873

Aug 1, 2011

I had a very pleasant experience with the dealership. My salesman Roberto was really great. He was very professional and answered all of my questons. This is the second Honda that I have purchased from this dealership. I would recommend Roberto to my friends.

rebecca mertz

Jul 31, 2011

Tracy was the type of sales person you want, never pushy just very accommodating, professional, and friendly.Thanks, for making car shopping more pleasurable. Sincerely, Rebecca Mertz

pavlik_morozov

Jul 27, 2011

I found the dealership to be clean and well-maintained, and the staff to be polite and respectful without being overbearing. Advance research helped me to know exactly which car I wanted to look at, and there was no pressure or crowding as I took time to look at the car before the test drive.Pallob Ahmed was the sales consultant with whom I worked. He was friendly, polite and engaging, but not overbearing. He gave me space when I needed it.As I got to the time to negotiate the price, I showed Pallob and Jose, the used car manager, all of my price data and the comps I'd seen. There were a couple of comparable cars at better prices, one in Falls Church, and another on the Maryland Eastern Shore. Jose said, "Frankly, I'd buy either of those if you can get them at that price." I appreciated his honesty. Unfortunately, the one in Falls Church got sold before I went back, and the place on the Eastern Shore was too far away.I came back to Sheehy because Pallob called a couple of times to check in and see if I was still interested. I also felt like the car was in excellent condition, and I felt that the price I'd negotiated with Jose was fair - consistent with the comps. The final paperwork flew by so fast that I felt like I was on an assembly line. Only later did I note that they had made a mistake on the date of sale. (No big deal, I guess.)When I finally picked up the car, it was clean inside and out and the gas tank was full.Overall, it was a smooth and professional experience.

vsemidei

Jul 27, 2011

Great experience and very helpful people. They seemed very charismatic and Juan did everything he could to make sure we were pleased and satisfied. Best experience ever when purchasing a car!

marisandoval

Jul 24, 2011

I want to take the chance to thank Juan Mojica for his professionalism and great costumer service skills. I am very pleased with my last purchase experience at Sheehy Honda and I will definitely come back and refer all my friends.

martelcurran

Jul 24, 2011

Juan is an excellent salesman. Hes was very patient and helpful and it made the visit to the dealer very pleasant.Also,Miguel at financial gave me an excellent service and help me with all my questions. Overall , the dealer was fantastic and I will definitely recommend it to all my friends.the best part of it... I love my car!!!Regards,Mrs. Martel

jr29

Jul 22, 2011

We met with Slavenko at the Sheehy Dealership, after many good recommendations from friends. And he helped us pick a perfect car for us, Honda Civic. He was very knowledgable, and showed the car well. We learned many neat features about the car, and knew it was the car for us. After the test drive, we sat down and he was able to get us a really good price, good interest rate, and made buying a car very painless process. We also traded in a car at the time, and that was not hard to do. We are definitely going to come back and use his services again in the future. We recommend him to a lot of people who are looking to buy a car/Honda and have reservations about going to dealerships. Just recently my boss went to Slavenko and leased a car through him. He is very happy with it. And Roxane in the financing department was very nice, and made the finacing part easy. We got VIP package which is a good investment, since we plan to keep the car for a long time. We walked out very happy customers! And look forward to coming back!

justin388

Jul 21, 2011

I had my wife take our accord to Sheehy Honda to take a look at the SRS light issue we had been having. The dealer claimed that it needed a new airbag computer and said that it would cost $600. I called around to other Honda dealers who said it would be $300 for the part plus labor if that is what the problem was. In addition to the outrageous price, also found official reset instructions using the MES wire to see if the computer really was bad. After reset, the light went off and hasn't bugged us since. You don't try and make $600 off me to do a $10 reset. This is one of the most dishonest things that has ever happened to me. I would not take my car to this den of thieves. As a sidenote they were kind to my wife while they attempted theft was in process.

jms198

Jul 21, 2011

Mr. Saunders went above and beyond other local competitors when it came to helping us find a new car. He was able to show us several options for financing, each of which were within the budget range I wanted. Mr. Saunders and the staff made this process painless and enjoyable.

romulan2

Jul 19, 2011

I had a really positive experience buying from Sheehy. Larry helped me with selecting the proper vehicle, and more importantly, guided me through the finance process. My credit needed extra attention and he was patient with me. Thanks you Larry and thank you Sheehy!

inigo1976

Jul 19, 2011

Extraordinary service from extraordinary people. Roberto has been constant and friendly, providing all the required information for one to take the best decission. Tarique was direct and no B.S., works with numbers in a firendly and overt manner, no hidden costs or extra fees. Very happy with my purchase and the service I received.

Sabah84

Jul 18, 2011

I have personally purchased now 3 cars from this dealership. My finance has purchased two, my best friend one and my mother (who bought her car there a long time ago as well as referred approximately 6 people to this dealership) is there now trying to purchase again!!!!! My sales relationship was first rocky with my previous salesman however after a phone call to speak with Mr. Larry Mills about my concerns I was informed I would be taken care of and would no longer have to deal with that person, and that is exactly what he did. Not only did he get me a new sales man, by the name of Earl who is absolutely a delight to be around and work with, he always and I mean always answered my calls! This is important to me personally because when making such a huge financial decision you want to ensure that the people that you are dealing with have your bet interest at heart. Personally SHEEY Alexandria Honda is, and will continue to be, the ONLY place I purchase from. Thank you so very much for hiring such wonderful, personable, respectful and honest co-workers.

Bklybk

Jul 14, 2011

Very nice salesman. Handled deal very quickly and provided service record for the car as well as a one hundred thousand mile warranty. Would recommend.

Twin14tms

Jul 12, 2011

Please with the way he presented hisself, greeting, and welcome you with a warm smile.Very please overall that he knew about any vehicle I had questions on. Very patient, I did not feel like I was being rushed into purchasing a vehicle. Answered all my questions. Stayed with me until my deal was complete. I will HIGHLY RECOMMEND to others. One of the BEST AROUND!!!!!!!!!!!!

Mark_jalexander

Jul 3, 2011

My sales man, Earl , was extremely personable as well as knowledgeable and took very good care of me on this purchase. Mr. Larry Mills as also a very personable person and a delight to work with .

lolitagloval

Jul 2, 2011

I want to thank Mr. Guandique for my recent car purchasing experience at Sheehy Honda. I had the pleasure of working him. Roberto Guandique is extremely professional, he is really nice and very dedicated to the satisfaction of the customer. I really felt comfortable during the whole process and he definitely knows what he is doing. I left the dealership a very happy customer with my beautiful new Accord Sedan. Thank you so much Mr. Guandique for your patience and I will definitely recommend him to EVERYONE.

sgphipps

Jul 1, 2011

Roberto was wonderful, so friendly and gracious; he is not pushy and provides excellent customer service even after you purchase the car. I would definitely recommend dealing with Roberto at Sheehy Honda of Alexandria. He makes it a pleasant experience.

meredithjp

Jun 30, 2011

Tracy was very helpful and didn't try to use the saleman type crap. He was very honest and informative. He was also very professional.

ryesgran

Jun 30, 2011

I was working with salesman, Tracy Saunders. Mr. Saunders was very knowledgable about the vehicle. He was profressional and took his time with me. I didn't purchase a vehicle because my husband wasn't with me at the time that I was looking at vehicles. However, I would definitely come back in and make a purchase from this salesman.

BrownBoy21

Jun 30, 2011

My first time buying a car a Tracy was a big help. Look forward to doing business in the future. Will recommend to friends and family.Dominique Brown

StThomas

Jun 30, 2011

Tracy was excellent, very friendly and informative. He talked to us like human beings, not just potential purchasers. He worked with us to get the car we wanted at the price we wanted and spent time going through inventory with us. I'm very happy with my vehicle and the price I paid, and will send anyone I know to Tracy.

lwsheehy

Jun 29, 2011

I would like to share that my recent car buying experience at Sheehy Honda was quite awesome. I had the pleasure of working with one of Sheehy's best in sales and leasing -- Don Bennett -- and he proved to be just that. Don is extremely professional at what he does, dedicated to customer satisfaction, and loyal to his word. I felt very comfortable and at ease working with Don (no gimmicks, no nonsense, and no pressure). During the negotiation process, I worked with sales manager Tarique Tunstall. Tarique was absolutely wonderful. In the end, Tarique was able to make the numbers work (this guy definitely knows his stuff!), and I left the dealership an extremely satisfied and happy customer. I knew the exact vehicle I wanted to purchase that day, and Don and Tarique (a great team) were committed to helping me reach that goal. Sheehy Honda earned my business because Don and Tarique possessed the professionalism, experience, and expertise it took to land a solid deal. I love my new Honda Accord Sedan EX-L V6!Thank you Sheehy Honda -- Don Bennett and Tarique Tunstall -- for making it all happen. You guys are the greatest!

menzano

Jun 26, 2011

I contacted 6 dealers to get a price for Honda Pilot and none of them gave me a straight answer expect Sheehy. Mohamed from the Internet Sales was very responsive and very professional and went outside his way to find the color of the Pilot that I wanted and I also gave a fair price for my trade which I was very happy with. I would recommend Sheehy and Mohamed anytime for an outstanding service.

havensh

Jun 24, 2011

I met Robert Sautter a couple of years ago when I was considering buying a new car. We decided not to buy, but I was impressed with Mr. Sautter's friendliness and openness, so I kept his card. This time, I badly needed to replace the car that had been badly damaged in an accident. So I called Mr. Sautter. He was good enough to come to my house to pick me up in a 2001 Civic, which he suggested I drive back to the dealership with him. I liked the car, so we discussed my buying it. I was again impressed with Mr. Sautter's low-key approach and willingness to answer any questions. I bought the car that afternoon and drove it home. I am quite satisfied with the car and with my dealings with Sheehy Honda, and especially with my dealings with Mr. Sautter, whom I would not hesitate to recommend to anyone who might be interested in buying.

klwatkins

Jun 22, 2011

Bought a new 2003 civic from this dealer. Shortly after I bought it I could not put the key in the door lock. It was repaired at no charge. 75,000 miles later I have the same problem again. Wrote a letter to Sheehy service department with a copy to Honda. Sheehy never contacted me in reference to my letter. Honda contacted me and said they were not going to repair a car that old. I can't understand how a door lock can fail twice in 75,000 miles. Does not reflect Honda quality.My last service with Sheehy a male service person wrote up my order after he finished with his customer. The other service person was busy putting on her lipgloss. After the repairs were done Ms. Lipgloss came to me and told me she added wrong. My repair was $300 dollars more than the estimate. She shouldn't have been dealing with me.In the past they replaced an expensive part that was not on the service order without asking if they could do the repair. That is why I stopped going there the first time. I recently went back hoping things had changed for the better. Unfortunately it was worse. I will NOT be returning to this dealership.Anyone know a good dealership where I can get my lock fixed and it will not go bad again?

Kmh1331

Jun 22, 2011

Tracy was great -personable, professional, and made me feel I could trust him. He took the time to show me different models I was considering, honestly told me he was brand new at the job, but got answers when he didn't have them. He didn't push anything on me and didn't rush me. I'd buy from him anytime and recommend him. He took care of getting the rust spot fixed promptly. He gets straight 5sI would suggest when he answers his cell phone he say his name, and not just "hello."I dont understand the need to have the estimator, or whatever his title is, feed info to Tracy to then feed to me. Why not just have the three of us sit down? It does not help me as customer feel everything is above board...the back and forth with Tracy discussing pricing out of my ear shot is disconcerting. I don't blame Tracy, I blame the car selling system Sheehy employs.Miguel (sorry, don't know last name) was friendly but again, I felt like he was playing games. He wrote down 3 prices with all the same financing but different options - no VIP, with warrantee, etc. And again, he had to go out of the room to see if he could get me a better deal.I feel the process is designed to wear you down. I'm not just interested in the bottom line but how we got there. Telling me he didn't have to reveal the price included GAP insurance until after I had agreed to the payment - saying that's how he got the rate I got - smacks of dishonesty. He proceeded to explain, but he was condescending. He actually laughed at me when I was trying to see how the contract lines related to the original paperwork prepared by the front, saying I was worrying about a few cents! Is he paying my loan? The contract was actually wrong; $300 VIP dollars had not been subtracted, so if I hadn't reviewed it, I would have not had that credit.I don't need any of your employees to be my best friend - which he proceeded to tell me many of his customers become - but I don't like being laughed at. And finally, why do I have to choose between new and used before I meet with the financing person? Since I have an excellent credit score, 1.9 APR on a new car might have made sense if I had been given the opportunity to discuss that vs. The used car payments. But no, I had to choose one. this should be sufficient to have you accept the ratings given.

Joanna121

Jun 22, 2011

I came in because of the great fast response from the Internet Manager Slavenko. I sent 6 quotes, he sent me a price within 5 minutes! I got bombarded with calls but no one would give me a straight answer. I'm glad that there is at least one dealership in the area that does Internet selling the way it was designed. I'm not a person who likes to go online and write reviews but the entire experience was just that good. They even beat the rate I walked in with from my credit union. Overall a hassle free even I might say a fun experience! By far my best buying experience.

KatieLieto

Jun 14, 2011

In terms of customer satisfaction, Sheehy Honda of Alexandria is among the best dealerships in the Northern Virginia area. The excellent sales team provides the customer with the knowledge in buying power of vehicle performance & reliability, comparisons, ratings, and a stress free guaranteed lowest price quote. Leading the sales team and for the best sales experience is a new comer to the Sheehy team of Alexandria named Tracy Saunders. Tracy invokes customer confidence in the quality of the car buying experience at the lowest possible price. His professional and personal dedication to customer satisfaction deserves the highest ratings of all auto sales professionals.

juliengm

Jun 14, 2011

All the people in the dealer work to find a good deal and the sales agent, Rafael, didi a magnificient job finding the correct car for me

MarloLynne

Jun 10, 2011

My husband and I were planning of getting a car. Fortunately on our way home, we saw Sheehy Honda along Richmond Hway. We thought of stopping by to browse for affordable, nice used cars. When we were there, Rafael was the one who approached us and helped us all through out the day. He is very helpful; he assisted us patiently, from one car to another. My husband and I couldn't decide which car to get coz we're choosing over from used 2010 Civic (which I fell inlove) and 2011 Fit (very small, compact car IMO!), then after a minute or so, Rafael present us a 2012 Civic LX in Blue. This car is NEW and it's just got delivered on that day, plus 0 miles. Of course, we're tempted and interested with the car. Rafael make sure to us that we will get it and we're not gonna leave the shop without the car. Even though we did not get the price we want still we're satisfied with the car and the customer service Rafael has offered us! He is also very friendly, you will never get intimidated or anything like that and you can easily have a good rapport with him, which is great for a customer service. We will surely recommend Sheehy Honda and asked for Rafael Maestre for outstanding customer service!! :)

SelmaL

Jun 9, 2011

Rafael has a great personality and is extremely pleasant to work with (and a good sense of humor). Even though the purchase process took a while, Rafael did not pressure us and was quite pleasant in trying to accomplish the goal I was looking for. He is a great sales person.

kazper

May 27, 2011

We purchased our first car from this dealership. At the time the process seemed smooth, but the more we found out afterwords, the more we realized how shady their tactics are. The biggest thing was the VIP club information. Our salesperson at one point said he would "include it" if we purchased the car today. Later on when we looked at the paperwork he did include it, at full price to us! Be very careful about what they say and make sure you're paying attention, otherwise they will take advantage of you quickly.

gina a.

Apr 17, 2011

We spoke with a Earl Stuart and made an appointment yesterday to see a specific minivan tonight. Confirmed it again via email AND phone last night. So today, we drive for an hour in rush hour traffic, prepared to pay cash for this minivan. We get all the way out there and this is strange, but Earl is not around. His associate agrees to help us. We walk outside to see the minivan and when the dealer stops walking, we realize this is a completely different car, different color, and about $3k more than the one we came to buy. What happened? Well, he says, another salesman sold it to his father in law today. What? We were furious! Why no phone call, no email, no nothing to let us know the car had been sold? No answer. But, the salesman says, we have *this* minivan-its the only other Odyssey on lot. This minivan was not on their website, so we had not seen it earlier. So, okay, we say, this is outside our range, before we even look can you come down closer to the price of the car that we came here to see? Yes, he says, we feel badly that you came out here and the car you wanted is gone and no one informed you of that fact. So okay, we look, we get in, we check it out. Looks okay, and if they will come down in price, maybe were interested. We ask to test drive car, and wow (!) battery is dead. Thats weird, but he gets car to give us a jump. Alarm bells are going off in our heads, but we persist. Car drives fine, we like it, we came prepared to BUY a minivan tonight. Off we go to work out financials. Remember, we had told him what our price was, and we felt this was doable. So, inside at the desk, we wait, he walks around and talks to his manager. Comes back, well, we have another minivan that I just realized is on the lot, for the price you wanted. But its got 40k more miles than the one we originally wanted and the one we saw and drove. No, we say, what is the price of the car we drove?! Well, its the price on the sticker he says. At this point, I am just so furious, I could not believe this is how people are treated. We would not have driven the car if we had known the price was not going to come down to what we told him we were prepared to pay. I am still fuming that I wasted my evening trying to buy a car at Sheehy Honda in Alexandria only to be yanked around and lied to. They are the master of bait and switch clearly. Whats really unfortunate is that we were trying to deal with this salesman honestly, and were being up front with him. We understand car dealers need to make a profit on cars. But to do so by using bait and switch tactics and by being dishonest with your customers, Sheehy Honda is really the lowest of the low. Buy a car from Sheehy Honda in Alexandria at your own risk.

nrollins

Mar 4, 2011

I loved working with Will he was great! I went in looking for a 09 Honda pilot. They didn't have what i wanted in stock so Will went out and found me my perfect car! I believe he found it online at Openlane.com. I couldn't be happier with my new car and with the service i received. Thank you Sheehy Honda!

NOVAwife

Feb 22, 2011

Our experience began wonderfully at Sheehy Honda. Our sales professional was top notch, that is where the good times ended. They were happy to take our money and move us out the door, but then it was one things after another. They needed something else turned in, some other signature, and on and on. Furthermore, you receive a call from one person, call back at the number they gave you and there is no answer, as well as you never speak to the same person twice so they never know what is going on and you have to waste time telling them things over or what you have already gave them! At this point, having the car for about a month I am urging my husband to return the car. Once you are done dealing with the floor staff you are treated with very little regard. Being in a customer service field this offends me because I know being nice to people is easier than being a jerk. The folks at Sheehy Honda think otherwise.Having wonderful credit and a big down payment seems to get you more trouble then if I went in there broke. Next time I am going to stick with Toyota, in which this NEVER happened!

Snikeyz

Feb 22, 2011

A very friendly salesman, Paloob helped us at our visit at Sheehy. He always had a cheerful demeanor and never impatient with us. We were pleased that he allow us time to test drive several cars, so we could find a perfect fit for us. He understood the big commitment of purchasing a car and didn't try to force us to purchase something we weren't 100% happy with. Other dealers can learn from him about quality service.Even though we did not find what we were looking for, we highly recommend Paloob at Sheehy for future Honda purchases. We were very pleased with his courteous customer service and he will definitely have our business if we decide on a Honda.

nate.batch

Feb 20, 2011

Fantastic customer service. Friendly service staff! I really appreciate the extra effort to answer all of our questions. We arrived late in the day, and despite that they had an obviously busy day, two representatives took their time making sure that we were taken care of. Thank you Sheehy and Angel!

cliquot

Feb 16, 2011

We highly recommend Sheehy Honda. Maurice was extremely professional, efficient, knowledgeable, and kind. A excellent sales person, with a no pressure approach. He was willing to go the extra mile. We appreciated all the time he took with us, even staying after hours to finish our deal. We also appreciated that he was well versed in technology and knew how to work the systems in the car - not something every sales person can do. We felt like received a very good deal that was fair for all involved and we will do all our future business at Sheehy Honda with Maurice. Our car was delivered in exceptional fashion, clean, options set. They would have even programmed the radio stations for us. This is the place to buy a car in the Washington metro region, as they far surpass the two other Honda dealers I've dealt with in the Northern Virginia area. I believe it was Cliff, in finance department, who helped us with financing. He was wonderful! He worked with us, trying several options, to finance the car in the best way for us. We bought the Sheehy VIP care and extended warranty because they seemed like a good deal. We were never pressured into buying any extras. . We really appreciated that Sheehy gave us real license plates and saved us a trip to the DMV - this is huge!Again, both my wife and I, heartily recommend Sheehy Honda, Maurice, and Cliff. Exceptional people, exceptional place. As people with very high standards, we were impressed.

pjordan247

Nov 16, 2010

From the time I walked in the door of Sheehy Honda with my list of what I wanted and did not want in a new car Mr. Stewart listened and delivered. The best part of the experience was how nice they treated me when the 2011 Honda Civic LX financing was out of my budget. The salesman immediately offered to find me the same car and color preference in a 2010 with a big discount and lower interest, that was a nice surprise. I am looking forward to my experience with the service maintenance people for my new car as I was able to afford to purchase the VIP package. Thank you Sheehy Honda. Patricia Jordan

vijju1980

Oct 20, 2010

I purchased a Honda from them recently and had a bumpy experience. The sales mans Rick/Earl were nice upfront but they could not provide any discounts. All the negotiations were up with the finance manager and sales manager who were inflexible and arguing. They are hard bargainers and never allowed to smooth-en the deal. The finance manager did not allow to take the car even though we had paid down payment and told we will arrange the rest from our bank. There was no problem with the delivery. The car had several stains. The managers told they will remove and never committed. At the end i had to live with half cleaned vehicle as the purchase was done.

MrGranda

Aug 3, 2010

I bought a used vehicle at this dealer. Before I bought it I asked the seller if the vehicle was ready to go and he said it was. He told me that the vehicle had inspection and emmision. I bought the vehicle and got my tags thru the dealer. A week later I received a letter from the DMV stating that the car needed emmison. I went back to the dealer and the seller was not aware that the car he sold did not have emmision. So I spoke to a manager. He was very rude. He told me that I had bought the car as is and that he was not going to fix it. I was upset and I told him that he better fix it because the seller did tell me that the car was ready to leave the lot. He acted like he didn't care. He then thought about it and told me that they would take care of it. SO RUDE... Finally, when I did take the car to get it's emmision it did not pass so they had to order some parts. I never got a phone call from anyone explaining the situation. So when I went to pick up the vehicle I was extremely upset. They never called me to let me know when the parts got in. I had to constantly keep calling them to find out info on the parts. When I took the car back(Saturday), I took it early in the morning. Later that afternoon close to closing time, I realized that again no one had called me. So I had to call them. They told me that the car needed some other part and that they needed to order them. They said the parts would arrive on Monday. NOPE, that did not happen. I was so angry again because they didn't even bother to call me to let me know. So I finally called on Tuesday to find out about the car because yet again they failed to inform me, and they told me that the car was not ready. They said that the parts would be in by Thursday. I had already missed 2 days of work because of their service and they expected me to miss more. At this point I'm just fed up. This dealer has the worst service. They don't care about their customers. They lack communication skills. They don't inform their customers. They sell cars that are not ready. The only good about this situation, is that instead of gaining from a sale ,the dealer lost on this sale. They are having to fix a vehicle for being liars. I will never purchase a vehicle from this dealer, nor will I recommend anyone. DON'T GO TO THIS DEALER!!!

Jerry A

May 9, 2010

This purchase was the first time in more than 20 years that we bought a NEW car. From the approach of the salesman to the sales manager, we found this to be an unexpectedly positive experience. This was totally opposite of the way I was treated by two different dealers, when considering a Prius. Because of their customer orientation, Sheehy Honda got the sale. The salesman and his supervisor were exceedingly generousness in the time they were willing to spend with us to help us learn as much as we could about our new CR-V. We could really tell there was a genuine interest and effort to work with the customer not to game the sale. Then, when we got to the purchase part of the process, the customer orientation didn't change. An already attractive price was made more attractive than its competition to seal the deal. I hope that I'm not the only customer who gets this treatment, because everyone deserves to be treated like this. Sheehy Honda should be commended for this kind of business approach.

xctrack101

May 8, 2010

I took my girlfriend to Sheehy Honda; spoke over the phone several times with the sales associate and agreed upon a price for a Honda Civic EX along with the appearance package and got the quoted price emailed to me. The inital process went okay but they did not live up to their trade-in value ad. They said buyers would get 'PLUS get 120% of KBB trade-in-value.' I took my vehicle to other honda shops and they offered $3,800 (Rated good condition); Sheehy honda offered $3,000 initially and I brought their ad to the sales manager Russ Zakeri's attention. He kept telling me 'up to 120%' and I pulled the ad out and told him that's not what it said. He kept insisting 'up to.' I told him other dealers were offering 3,800. I eventually got 3,600 for the trade and took it b/c they had the color my girlfriend wanted (it still wasn't 120% of KBB like they said but just looking to move on). This was the inital disturbance; it got worse.I worked with Curtis Bryant in the financial office and it was a nightmare from the start. The initially agree upon price was higher than what was discussed with the sales associate. Curtis switched the final price around and the journey continued. I was caught off guard when he told me I had to pay in $850 to get the 1.9% rate and I said that was never discussed in my initial conversations with Andre Raven (sales associate) or the sales manager. In my phone conversations, Andre assured me that anyone could get 1.9% financing basked on good credit. The sales manager got involved and briefly showed me a paper of the incentives for their vehicles. I walked out of the office for about twenty minutes to make phone calls to other honda dealers to see if this was right. I told the honda dealers they were charging me $850. The incentive was: $850 deduction for a coupe OR 1.9% financing$650 deduction for a civic OR 1.9% financingA couple honda dealers said I was getting screwed and that i shouldn't be charged to get the 1.9% rate. Another one said I should only have to pay $650 and not $850.I was confused in what to believe but they were closing soon so had to decide. All dealers agreed that the incentive was $650 so I was going to at least fight that part whether I had to pay it or not. I listened to the one honda shop who said I had to pay $650 since it seemed to match what Sheehy honda was telling me so eventually went with it. I went back in the office and told them I spoke with other honda dealers and what they said. The sales manager and Curtis said they made a mistake and I should only have to pay $650 in order to get that rate. I find it hard to believe that both individuals made the same mistake. Based on how things were going, I'm rather confident they knew they were trying to get additional money from me. After more investigation, I later figured out that what they did was took away the buyer incentive ($650 or $850) at the initial negotiated price but I was never told this. Andre never mentioned that I would have to pay the 3.99% rate; I was always led to believe I would get the 1.9% rate but by default, I was going to have to pay 3.99% all along. I traveled to a Honda shop in MD and to this one (at least 2.5 hr trip); I was at Sheehy Honda for about 2-3 hours and they were closing soon so I ended up paying the $650 to get the 1.9% not really understanding everything (not smart but based on circumstances, i did it). Had I not traveled so far or if the other dealer had the same color, I would have walked out in a heartbeat. I was satisfied w/ the price I got for the vehicle despite the obstacles I had to get over to get that. I called them the next day and complained about this process and get a futher explaination on why I had to pay for the extra $650 but they said it was too late and that I signed the papers and there's nothing that can be done. While this is true, it obviously didn't settle well with me. $650 isn't a whole lot in the grand scheme of things but I think what bothered me the most was how they tried to manipulate me a few times through the buying process and in the financial office. They don't back up what they advertise and don't take responsibility for any wrongdoing. Based on my experience and other reviews, this company thrives on bait and switch tactics. Hopefully these tactics will catch up to them and get what they deserve.Despite the car running well, I do have my regrets and it was a learning experience. I'm wishing I had read these reviews beforehand. I typically do but not sure why it slipped my mind this round. These guys are deceptive and dishonest. I will never buy from them again and suggest you be very cautious if you entertain the thought of buying from them.

laurematt

May 5, 2010

I purchased my Honda Accord from Sheehy Honda two years ago precisely this past March, that was my first encounter with the employees and it has been a good experience. Due to a new addition to the family I decided to purchase a Honda Pilot early 2010 but, that particular car was not in stock, they tried to get one from their sister company but were not successful. The only alternative was to wait till when Sheehy took delivery of the car and, the new car sales manager Mr. Russ assured me that they will get me the car that I wanted and they did. In all, my experience was great, I got a fantastic deal, financing went well and I got my tags within hours of purchase. I have great confidence in the management and staff of Sheehy Honda, Alexandria. Thank you.

desta5

Apr 21, 2010

I had an appointment to have my oil changed and as always when I drove up the representatives are smiling and welcoming. I was assisted by Mr. Mohammed who I consulted with about having another service completed while I was there (wheel alignment and P/S flush). He said he will add it to my service and I was out of there with in 2 hours. As I was leaving I saw that my mat on the driver side had been dirty. I walked in to the receptionist and asked her if the technicians use mat protectives when they work on the car, she informed me that they do. She was very adamant in getting me the help and called Mr. Mohammed over who immediately took the car to the back and cleaned my mat. The customer service is always great! Thank you.

blondie343

Mar 3, 2010

I don't know if they got new management or something, but I don't know what all of you are talking about. I just recently bought a civic from there and my experience was great! Siam never pressured me, financing went smoothly and the price was great. That same day I had my tags and the car was ready to go. I've been to other places and it's taken me 2 MONTHS to get tags!! Overall, I am VERY pleased with Sheehy Honda.

HndLx

Nov 11, 2009

This is the third car I have purchased in my life, and this was by far the worst experience.My transaction was suppose to be very simple. I found the car on the lot I was looking for and we just had to agree on a price. That process took some typical "I'll have to talk to my manager to see what I can do for you." Eventually the manager came over and we agree on a price. I inspected the car more closely before saying yes, and I am glad I did. The car had been sitting on their lot for over 4 months and the brake disks were severely corroded, and the car also had some cosmetic damage inside. They had another exact match on the lot, so I inspected that one. It was good, although now I think there was some rear bumper damage they painted over. I noticed they park their cars right up against eachother. After that I told them I was paying cash, and I didn't want the process to drag out. We had to come back another day to finish the deal. Following the agreement on price, it still took approximately 4 hours of my time at the dealership to get the car. We got passed around to the different desks and then they had paperwork problems on their end. Very bad experience, and I would never walk in that dealership again.James was fine to deal with otherwise I would have walked out from the start. The bad experience can not be attributed all to one person, although I would say the sales manager was extremely poor mannered. I almost walked out after dealing with him, and I should have. But I had dealt with this dealership several years early when they were under different ownership. Boy have they changed!Look closely at their parts prices; they sell their parts at the parts counter well above Honda's list prices. This isn't your friendly neighborhood dealership.

sxd164

Aug 31, 2009

Please read this before going to this dealership and wasting your time. We were excahnging emails and phonecalls with the salesperson for a few days and finally he asked us to come in and we will confirm on the price we spoke over the phone. Once we got to the dealership, we picked the color we wanted and sat down to finalize the deal. The salesperson who we spoke on the phone with, changed his mind on the price, telling us he never gave us a number. After two hours, we finally came to an agreement of a price that worked for both of us. We asked if we can see the car in person because the color was not in this lot but we were told it can arrive here as soon as we agree on the price. The salesperson then tells me us that the color we want is no longer avaliable and we need to go back into the lot and chose another one. Frustrated as we were, we told him that to please let us know when the color comes in and we can come sign the papers. Two days passed and no contact. So finally i decided to call and check in. The salesperson said that they cancelled the deal because we said we dont want the car anymore which is not true! The salesperson basically lied the whole time, wasted our time. Do not go there!! This has been the worst experience in buying a car.

action21

Apr 15, 2009

Called at 10am with specifics on what we wanted:Sky Blue Insight 2010 with Nav. Told by salesperson that they had it at a "sister store". (All Honda dealerships consider themselves sisters). Was told it would take 1/2 hour to get it here. I told Masoup that we were pre-approved and ready to buy so we made an appt at2:30pm. After arriving I looked around and did not see our car. I told Masoup that I was very dissapointed it was NOT already there. Masoup turned around and stated "we just sent a driver for it and it should be here in 30 mins". So we sat down to crunch some numbers. They even brought in the sales manager who also stated the car is "only 10 mins away" and even shook my hand after giving his word. It is now 5:30pm and we have been doing paperwork and at the point where the dealer usually hands us our keys and walks us out to the car. Instead Masoup puts all the paperwork into a manilla envelope and states "you can come pickup the car tomorrow afternoon". My fiance and my mouths opened wide in shock. We stated you mean to tell us that you NEVER EVEN HAD THE CAR! Masoup tried to state "we have to polish it and get it ready". You know that feeling you get when suddenly realize you've been had? I asked for my trade-in keys back and stated we are cancelling this deal. The manager even came over by us and now all kinds of promises were being made: we'll give a loaner, how about we pay for a tank of gas? This whole transaction was based upon a LIE. We will and never would base a $25K purhase with anything that is based upon a lie. Stay away from this dealership!!!!!!!

asdffggh

Dec 10, 2008

Keith met my price for a 2009 LX Honda Accord. After a series of emails, I arranged to purchase my car the following day. At which point, Keith said that he thought I wanted a Civic and had quoted me that price. The subject header of all our email exchanges was 2009 Accord. This type of behavior is ridiculous and would recommend avoiding this dealership.

unhappy22

Sep 20, 2007

They were rude, condescending and unhelpful and I would recommend to anyone I know to buy their Honda else where. They lied straight to our faces, we bought a 2007 b/c we were told there was little to no difference in the 2008. The specific features we asked about being on the 2008 that we not on the 2007, were in fact on the 2008. They wasted a whole entire day of our time and did not finance the car and we still did not get the car until late the next evening. The features were not explained to us. The new car class we were supposed to be signed up for the following week didnt happen. We got an invite for the new car class over a month after we had the car..what is the point? We figured it out on our own. The one manager talked under his breath when we were negotiating prices. They are completely unprofessional. The staff does not care about their customers and they make no effort in pretending they do. When we asked about a loaner car b/c they had to install features they did not install in time for us to pick-up the car we were told since we weren't buying a Lexus or Acura we didn't get that. Since we were shopping at Sheehy Honda, not Sheehy Lexus or Sheehy Acura I do not understand that comment beyond being rude one more time. This was honestly the worst car buying experience I have ever had, go to Landmark, Tyson, Leesburg or any other Honda dealership except Sheehy of Alexandria.

godfathersgirl

Oct 31, 2005

I had a salesman trying to find a specific car for me who was going to have to call around to other dealerships in search of this vehicle. He told me that he was going to do so the next morning and call me after the employee meeting. Hours went by without a phone call. Turns out he partied too late the evening before and didn't make it in to work on time. Surprisingly, he did find the car I wanted and went to pick it up at a location that was about fourty-five minutes away. I asked him to call me when he was on his way so that I could meet him as soon as he had returned (in order to save time w/ paperwork, test driving the car, etc.) He insisted that he would rather just call me when he arrived back at his dealership, so that they could clean up the car. How much cleaning does a new car need besides washing it? Hours went by with no word from my salesman. I called both the dealership in Alexandria and the one in Bowie to see if they had even seen him yet...did he come and go already...what was going on? and ofcourse, no one knew anything. I didn't hear from my salesman for nearly five hours. If I didn't want the car so badly, I would have just told him to forget about the deal all together. After I decided to purchase the car anyway, despite my aggrevation with my salesman, Armador helped us with the financial paperwork. Ofcourse, Armador was very friendly as we were completing the sale of the car. Unfortunately, to make a long story short, I have to say that my credit union is filled with idiots as well and it took a considerable amount of time to receive the check to give to the dealership. However, I always called Armador to inform him what the status was, that I hadn't received the check and that I would bring it to him as soon as it was received. Understandably, I am very well aware that businesses don't always have the easiest time getting payments and do need to be aggressive at times, but what about the customers like myself? Ofcourse, I completely intended to bring in the check. It's not as if I could cash it and run with the money, especially since it was made out to the dealership as well. Also, at the time of the sale, we had agreed to purchase an extended warrenty, which I wasn't sure if I had wanted. Armador said that I could call and cancel the next day if I had changed my mind. Since my credit union already issued a check for the amount of the car only, I called and told him that I did not want the extended warrenty. Or, I had to leave a message actually because he was never available to speak with me. Anyway, the check finally came in, I gave it to him personally and he was rude and arrogant, as he usually was anytime I had received a message, or spoken with him (after the sale of the car). I was glad to know that this would be the last time I would have to speak with anyone at this dealership. However, thirty days had passed and I still haven't received my tags. I left a voice message for Armador, who didn't return my call- as expected. The next day, I received a policy for the extended warrenty I had cancelled. I called to speak with a manager informing him of the terrible experience I have had and that my tags had not come in. He listened, but obviously didn't care. He never once even apologized for the terrible customer service and told me to call back the next day concerning my tags. Today, my temporaries have expired and I was told that they are ready to be picked up later this afternoon. They know that my tags have expired and didn't offer to fed ex them due to their lack of comptency. Something tells me that the dealership is not going to pay for my ticket if I get pulled over. The only reason I rated the pricing as a four is because my my cousin works at a different location and got me the car at invoice. If this review doesn't say "WHY" I have given the rating I gave- CALL ME AND I WILL GLADLY ELLABORATE IF THIS IS NOT ENOUGH!

smmm

Aug 11, 2005

I took my car in for service to have a broken tail light fixed. I called ahead and was told the part was in stock. I dropped my car off and was told it would be ready that day. As the day went on, I called around 4:30 just to check to be sure that I could come get it as promised. They said they had no record of my car being there. After 15 minutes, they were able to locate my car, and told me I could come get it in a few hours. Then when I went to pick up the car, they did not have the entire piece I needed in stock. They told me they could order the remaining piece, but by then I didnt want to deal with them anymore. Finally, when I was able to take my car to a more trusted service center, I had to buy the entire piece all over again because they told me it came as a unit. An internet search confirmed this. I dont know why Sheehy didnt have the entire part, but I will certainly never go there for any reason and do not recommend doing so to anyone.

cjmb951

May 26, 2004

The experience I had with them was absolutely outragous. I ended up calling the police. Please read if you are considering going there. <br><br>My wife and I and two children dropped by in responce to the TV add for an "Odessy with DVD for 1500 due at signing, $249.00 month". This is the first thing I told the salesperson as well as what color we wanted. He proceded to show us a very nice vehicle and after driving it we sat down to fill out the paperwork. I asked him about other options I could get on the leased car and he told me I could get them only by paying for them, they did not come on this deal. <br><br>After signing the application for credit he presented me with a contract that had the price of the vehicle, its model and VIN #. We waited for some time then he came back and said the car we drove had leather and that would be an additional charge. (remember the vin # and accurate model was written on the contract from the dealers invoice) We asked how much and was told $3,300 down and $380.00/Mo. I said no way and asked for a copy of the contract I had signed. They said sure but ignored my request and kept trying to figure a way to get me to sign a lease for more money. <br><br>Finally I went to the sales manager's office (Tony) and asked for a copy of the paperwork (signed by both parties already). He flat out refused and was very nasty. I told him I had a right to a copy as it had my signature and his on it and was a legal contract. I also threatened to call my lawyer. He still refused then said "OK you can have your signature back" and tore the contract around my signature and handed it to me. I called the police and he said he would just have them escort me out when they arrived. <br><br>The Fairfax County Officers were very helpful but said they could not do much as it was a civil case. They said it was clasic bait and switch. They did get a copy of the torn document, though by this time Tony had crossed out the salespersons name, written void across it and covered the section with his signature (also where it says it is valid when signed). <br><br>Now here is the best part of the story- While I am talking with the two officers, Tony keeps calling my wife aside (she was not as fired up as I was) and trying to sell her the car! Two Police officers have been called to the scene and he is still trying to sell the car at an inflated price!<br><br>We will see what happens next. If Sheehy makes good on the contract I will post that here. If not I will contact BBB, the state and County and file complaints.

awashd32

Apr 19, 2004

I brought my vehicle for service, I was quoted over $1000.00 in work. I had necessary repairs done, I had to return to the shop to have my service maintenace lights reset. They were not reset as they should have been. Immediately after leaving my ABS light came on, I was qouted another $500.00 plus dollars to have that fault corrected.<br><br>I find it strange that after having my vehicle for over seven hours this fault wasn't there until after my lights had been reset. This was a very bad experience. If I don't receive a valid explaination I will never return to this location, nor will I recommend it to anyone..