Used Cars for Sale at Rountree Moore Ford Lincoln in Lake City, FL

Bigstace

Sep 23, 2016

Where do I start? Inger is where I start, she is an absolute gem, she got my vehicle in, always maintained contact and kept me up to date on my vehicle. I had some warranty issues, she was able to resolve every problem that I had involving my warranties. I can't thank Inger enough for a job more than well done. Whenever I am having a problem with my vehicle I know who to go to. Inger. My favorite service rep in the entire solar system. Give her a raise rountree Moore. Well deserved.

Shaun Boyd

Sep 13, 2016

Sales was very helpful and I was able to complete the process quickly

Dominic Fernandez

Sep 12, 2016

We were greeted almost immediately. The accommodations were clean and relaxing. I will most likely bring my vehicle back here for similar services. The coupon we received in the mail was a big motivator to use the dealership. I put an 8 for recommend, as many of my friends do not live in Lake City.

Mandyfloyd81

Sep 6, 2016

We Purchased a New Ford F-250 from Ken Deas at Rountree Moore Ford Lincoln and Had a great experience. Ken was very kind and courteous his professional attitude and knowledge of the Ford products really impressed me. Ken was very welcoming, friendly, and above all gracious. He did his best to accommodate not only myself but my small child that tagged along. As you may can imagine vehicle shopping with a five year old can be quite challenging. I would like to personally Thank Ken and The Staff at Rountree Moore Ford on The Wonderful Costumer Service we received!!

Kenneth Perry

Sep 1, 2016

Awesome, service writer and tech. both were extremely friendly and helpful. They both went the extra mile to make this visit pleasant.

land6975

Aug 29, 2016

If you or anyone you know needs a new/used vehicle, Ken Dead is the man to see!! He's very knowledgeable and the most friendliest, patient salesman you'll ever meet.

Oilchange

Aug 27, 2016

today I visited Rountree Moore Ford on US Highway 90 I was helped by the manager Kevin Lott and I must say he was very helpful I would rerecommend this place to anyone. Kevin was very helpful in getting my oil changed.....HE'S AWESOME, not to mention I was on my lunch break and the effectiveness of his service was in point.

Perry

Aug 25, 2016

I want to say Thank you to Ken Deas for making this such a stress free car buying experience. I loved his pressure free, down to earth , HONEST approach. Thank you

Mandy Floyd

Aug 23, 2016

We purchased a New Ford F-250 from Ken Deas at Rountree Moore Ford Lincoln and Had a great experience. Ken was very kind and courteous his professional attitude and knowledge of the Ford products really impressed me. Ken was very welcoming, friendly, and above all gracious. He did his best to accommodate not only myself but my small child that tagged along. As you may can imagine vehicle shopping with a five year old can be quite challenging. I would like to personally Thank Ken and The Staff at Rountree Moore Ford on The Wonderful Costumer Service we received!!

Mark Floyd

Aug 23, 2016

Ken Deas is the best automobile salesperson in all areas of the car buying experience. His detail to customer service is by far the sales field today. Rountree Moore Ford Is lucky to have him as part of their sales team.

Jarrid Hassebroek

Aug 23, 2016

I got the best deal it was stress free it made buying a truck much more easier to do thanks Ken Deas

Mark Floyd78

Aug 23, 2016

Ken Deas is the best automobile salesperson in all areas of the car buying experience. His detail to customer service is by far the sales field today. Rountree Moore Ford Is lucky to have him as part of their sales team.

justina

Aug 23, 2016

I've used Rountree Moore for both my vehicles and always had wonderful service. I personally know sales employee Ken Deas, and would recommend his services to anyone. He has always been a very honest person and tries to help everyone to the best of his abilities.

LMT91

Aug 21, 2016

a great big THANK YOU to Ken Deas , he made this a stress free experience for me. If you are looking for a honest, down to earth salesman he is your guy. Mr. Stephen (GM) as well, awesome team. Thank you!!!

ruby

Aug 18, 2016

Mike Jeffries was helpful. long day but worth it in the long run

ross

Aug 13, 2016

sale staff was good worked vary hard to get my business. but finance manager Chris Hamrick tried to sell over priced add on to the sum of 8400.00 dollars . saying he had better interest coupons If I bought addons banks don't take coupons not first new car for me truck had small problems after third visit to get fixed they tried to get me to pay part of loaner car. way should I pay there problem I bought a new auto that is what I expect . but like I said sales man mikah primus and sale manager where great and very helpful.

PIPER

Aug 9, 2016

Ken Deas and the team at the dealership went above and beyond to satisfy me! I got the vehicle I wanted at the price I was willing to pay for it! My credit score isn't perfect but they treated me with respect and kindness! I am now the proud owner of a 2017 Ford Explorer XLT... GREY!!! Please check out Ken Deas! He will not give up on you!

Vicky Pease

Aug 6, 2016

My husband did a great job in researching Kia dealerships and the deals they had. We selected Rountree Moore Ford Lincoln because of their honesty, yes, I said honesty at a car dealership. Our salesperson was Lori Hewitt and she was very friendly, knowledgeable, and did everything she could to make our buying process enjoyable. She explained everything to us and the procedure so that we were prepared for the next step. We met Russ and Mike took care of the financial part. Everyone was so pleasant we felt very comfortable with everything going on. Before we left, Lori made sure we knew everything about the car and that we felt safe driving the car back home over 100 miles away! We love our new Kia Soul and it's everything we wanted. Thank you Lori and everyone at the dealership that helped us. You all are awesome!

Shawn1142

Jul 16, 2016

Great atmosphere friendly service goes over and beyond to help you get the car or truck you want thank you Ken deas you are definitely a 5 star salesman and person

Edward Quarterman

Jul 6, 2016

We are from out of state and were visiting our daughter and her family. She knew that we were going to start shopping around to replace our Cadillac when we got home from the visit. We are older and wanted a car that set up higher and was easier to get in and out of. She also knew that we would be looking at a Ford Edge as an option so she had already done some "shopping" for us at her dealership of choice, Roundtree-Moore. I reluctantly agreed to go look at a 2015 Ford Edge Titanium they had on Saturday afternoon. We were very impressed with the car. They gave us a price for their car and a trade-in on our car. I said I would take the numbers and think about it and let them know on Monday. I checked the price on their car against comparable cars back home and determine they had a good price on the car. I thought their trade-in value on my car was low. We met on Monday morning and I told them the price on their car car was fair but the trade-in on my car was lower than I expected. With some more discussion we agreed on the final numbers. To make a long story shorter, my wife and I drove home in a 2015 Ford Edge Titanium on Tuesday morning. We really, really love the ride and style. Roundtree-Moore went the extra mile to make that happen on such short notice and the potential barriers of us being from out of state.

Edward Sausaman

Jul 1, 2016

My experience with your location was one of the best I have had with ford. I was treated with kindness and respect. Your staff was attentive and courteous. I look forward to visiting your location again.Thank you for your help.

Mark Tillinghast

Jun 28, 2016

The salesman was very helpful. Good experience.I knew what I wanted and was able to get the truck I wanted.

Patricia Benefield

Jun 27, 2016

2014 Ford ExplorerMark was great. I didn't meet the gentlemen in the back. Mark was extremely helpful, encouraging and kept me up to date on everything. Above board on his part of the service.

Emory Prevatt

Jun 24, 2016

Great truck buyiing experience. Very honest and courteous sales staff. Will recommend to others.

Samantha Calhoun

Jun 18, 2016

Service and staff is very professional. I really enjoyed my time working with John Minatree and the rest of the roundree Moore Ford staff. I would highly recommend anyone needing or wanting a new car to go visit Roundtree Moore Ford of Lake City. I am absolutely in love with my Ruby red 2016 Ford Focus!

Robert Simmons

Jun 14, 2016

Another great experience in purchasing a new car from Rountree-Moore. Our second purchase from this outstanding dealership in three years. We purchased a 2013 F-150 and recently a 2016 Expedition that we love! The sales staff was just fantastic being very friendly and helpful in our selection. We look forward to continued great service for our vehicles from this outstanding dealership.

Ralph Radford

Jun 7, 2016

The service was fast, around 30 minutes for an oil change, thorough, and professional, i was extremely pleased with the experience

Velma Morton

Jun 3, 2016

Great service, clean facility, great staff, and done in short time

DB

Jun 2, 2016

Excellent salesperson, if you are going to Rountree Moore to purchase a car see Eddie Gregory. Purchased a Ford Focus to be a commuter car. Happy with overall experience.

George Scott Middleton

Jun 2, 2016

This makes my 2nd vehicle purchased from this dealership, and I have to say, "The salesperson makes the dealership. I've dealt with Russ on both occasions and will continue to ask for Russ. Russ has followed through with promises made and came back to ensure they were kept to my satisfaction. Mikah was a great help as well, although new to Rountree. However, he will make a great asset to the company. Big shout out to the Finance Team as well, along with Steven Jones. Thank you, and I look forward to doing additional business in the future.

Lee Coker

May 29, 2016

My husband and I wasn't sure if we could get our dream vehicle.So guess what!We got a great deal and our new suvfrom Roundtree Moore Ford!Thank you.Eddie,Mandy,Steve for the wonderful service that we received!

Kenneth Mcdonald

May 22, 2016

Tammy our sales person, done a fantastic job in matching us with the right vehicles. She didn't stop until the job was done. Mike the business manager, worked wonders to get the best deal. He was professional and friendly.

Richard Ocain

May 22, 2016

I was looking for a Fuel efficient vehicle to travel back and forth to work. Mike Miles introduced me and my wife to Alan Boyd. He showed us a few vehicles and we decided on a pre-owned 2014 Ford Focus. We truly feel we received a great deal. We were in and out in less than 2 hours, couldn't ask for a better experience. I would like to extend my thanks to Mike Miles and Alan Boyd. I have already told several people and plan on informing more of our experience.

Shannon Burkhart

May 21, 2016

Had a great experience. My salesman John went above and beyond to make our experience great!!!!

Priscilla Newman

May 17, 2016

Good service. good people. Very friendly. Just took a little longer then they said it would. But overall great company

Brandon & Krystal Davis

May 17, 2016

I always said I would never do business with this place again but we gave it one more shot and Lori Hewitt at Kia made a new customer she was a great sales lady she worked hard for us and got us out our 2014 Kia Sorrento with high interest to a brand new 2016 Sorrento with low interest we are very pleased with the service she provided and the new car thank u Lori Hewitt from the Davis family

suzysroyaly

May 14, 2016

Lori Hewitt is awesome! Lori has sold us a few cars and we've loved each one. She always makes it so easy for us and she always knows what we want. We don't know what we'd do without Lori and she really works hard to get the right price for us. We won't go anywhere else because we are happy at Rountree Moore under Lori's wonderful care. Lori makes buying a car a positive and fun experience and we are so happy with our beautiful new Lincoln.

JohnH.

May 12, 2016

I spent less than 2 hours buying a car at this dealership(my 4th).It would have been faster had I not arrived unexpected and at closing hour. An outside outage slowed it down just a bit.. I took my badat$$ new fusion home that night. parked it in the garage glow. it was nice the painted custom pinstripe complimented the body. Tammy, Tiffanni, Finance and Crew did a Great job. Down to the Detail Crew that stayed late to detail the car for me. By late I mean Hours after they usually go home. Tammy was a pleasure. She was patient, efficient and streamlined the whole process. I got EVERY bit of info I needed from her about the car. HIGHLY recommend. <Thanks to the family for being patient>. I'm really Enjoying the new fusion. It does and has so many things its awesome. BUTTTTT!!!!!!You didn't TINT the windows for me!!!!?????.... its Florida, its HOTTT! I have beautiful black leather seats, it burns man! other than that everything has been awesome!

Lauren Mcdonald

May 11, 2016

Love Wes he is the best!!!!!!!!!!!!!! <3 Wes did everything asked of him and beyond-Lauren

Jackie Brooks

May 10, 2016

I was happy that they only took a couple hours to replace my pillars on my explorer and I had it back within the time I asked!

Bobby Touchton

May 8, 2016

our experience was great we told serval people hoe great it was

Derek Ratliff

May 4, 2016

I own a 2010 F-150 4x4 King Ranch. The throttle body in it went out so I took it to Rountree Moore Ford's service department. This was my first time doing any business with Rountree Moore Ford. My customer service rep, Inger, was extremely helpful! I was never put under any pressure to purchase or replace any parts that was not a necessity. I would highly recommend this company for any car care needs you might have.

Richard Robinson

May 3, 2016

very good service staff (Brian) went out of his way to be helpful. We are pleased with the service department they did not stop until they found out what the problem was with our vehicle.

Warren Wood

May 2, 2016

I had a great experience in the Service Dept. Mark was my Service Manager and I believe he made the whole thing possible. There were two issues(Recall, Check engine light) and he kept in touch with me and had my ca done by the close of business even though there was a lot of work that had to be done. Mark is one of the many reasons Roundtree is gaining a good reputation. Great communication skills and very professional. He deserves the recognition that his record shows. I am very pleased. The Escape runs great. What a great SUV and great experience there. I am one happy customer. I have bought vehicles before from Roundtree Moore Ford. I still have my 2006 Ford Ranger with only 50,000 miles and runs excellent. I also have a 2007 Ford escape bought new there too. Great experiences there. I will buy again from there in the future. Sincerely, Mr. W. Wood.

Lee Ridenour

May 1, 2016

2014 ford edge. was very happy with the service and the people were very helpful as usual.

Joe Ward

Apr 29, 2016

My Service Rep. Was GREAT as usual, went out of their way to insure I was satisfied. This person has always been informative, punctual, professional, courteous in their actions. The Detail staff did a wonderful job on detailing my truck. After a season of using the truck during hunting season it truly needed detailing. I was very impressed.

Loretta Steinmann

Apr 29, 2016

Service was excellent on my 2013 Ford Fusion. I needed it to be ready by Noon and it was done much before then.

John Dow Jr

Apr 26, 2016

Very courteous,knowledgeable and helpful. They always do there best to take care of business.

Mahlon Jager

Apr 20, 2016

Enger is one of your best assets, she is always very helpful.

James Lang

Apr 14, 2016

I received excellent service from from a very helpful staff when I brought my 2015 Ford Mustang in.

Bestoso

Apr 11, 2016

I recently bought a car from Rountree Moore Ford and I couldn't be more pleased with the service I got. Ken Deas was my salesman and he listened to what I wanted and was able to find a car that meet all of my needs and wants. He was able to get it too me in a timely manner, and was just so nice during the whole experience. Left an outstanding impression of Rountree Moore Ford in my mind and I will definitely be referring others to him!

Sharon Jones

Apr 5, 2016

The lady who helped deal with my car was very helpful.

First Time Kia Owner

Apr 4, 2016

We purchased a 2016 Kia Sorento a couple of weeks ago and had a part (fuel pump) malfunction at just 150 miles. Rountree Moore was responsive and even covered the extra towing costs to get it back to the dealership (we live 50 miles away) so it could be evaluated and repaired. We were provided with a rental car and kept updated on the progress. Because this kind of thing happens so rarely, Kia corporate was also involved and we were satisfied with the explanation of what happened and why. No one wants to experience a malfunction like that on a brand new car, but Roundtree Moore really did all they could to make it right. Mark M was our salesman and Bill B was our service rep on the issue. Both handled the matter professionally and as quickly as possible.

Rene Gonzalez

Apr 3, 2016

Great people great dealership they get you in and out very fast

khammock

Mar 30, 2016

Ken Deas is amazing! Not only did he take the time to help me pick the best car for me, he was patient and took the time to explain the ins and outs of purchasing a new vehicle. We were there until late in the evening and he never complained once. I would recommend anyone to go see him for help!!! Ken ROCKS!

William Highland

Mar 29, 2016

I purchased a Lincoln MKX the sale person was excellent, that's why this is the second vehicle I have purchase from roundtree because of the service I have received.

Brittany Philmon

Mar 28, 2016

Everything was great, they worked with me to get me into a new vehicle that I love!

Ljd

Mar 28, 2016

Ken Deas was awesome! He was an excellent sales representative! He answered all of my questions and knew exactly what I was talking about. He got the car at the price I asked for and able to get the car I was looking for! Just a great experience all around. I will definitely be recommending others to him.

Sherron Green

Mar 25, 2016

It was an easy transition Eddie Gregory was an excellent sales guy and a Joy to work with.

Enid Harrell

Mar 21, 2016

Customer service was great. Repair took less time than expected. Waiting area is always clean and comfortable.

William Marshburn

Mar 21, 2016

2016 f 150 / 2016 edge the staff was great and very helpful

Carl Noah

Mar 21, 2016

Great quick service got me in and out with out a wait

Marsha Papadakos

Mar 18, 2016

They were super friendly and while we waited they gave us a ride to the mall then picked us up.

FloGrown08

Mar 15, 2016

First time buying a new truck and had excellent experience,got all the numbers where I wanted and more ! Highly recommend ken deas if your looking for a new or used car and truck!

Nicole

Mar 15, 2016

Ken Deas really went above and beyond to make sure that we were satisfied with our recent purchase. He is by far the best salesman we have personally dealt with. He made our experience as easy as possible and we would recommend him to anyone!

Happy new car owner

Mar 14, 2016

I'm so glad I walked into Rountree Moore Ford and found Ken Deas! He helped make my car buying experience so easy and effortless. I was nervous about going and buying a car, but he treated me with the upmost respect and explained everything very clearly. He was very helpful. He picked several cars that had the qualities I wanted and we drove them and he got me in the one I wanted and with everything I needed to make my life easier. I was able to get my payments to where I desired. Such an awesome person to work with. I highly recommend him!!

Santa Walt

Mar 9, 2016

I found a used 2015 Ford Flex on the internet. It was located at Rountree Moore in Lake City. I express an interest in trading my 2013 Jeep 4 door Wrangler in on the Flex. I received a call from the dealership, scheduled an appoint meant. I was called twice by Eddie, very cordial man. We drove from The Villages to Lake City, looked at the Flex and told Eddie, who met us in front of their building, that we wanted to buy the Flex if we could work a trade. 3 hours later trade completed, paperwork was processed. We waited for a bit longer while the vehicle was detailed. All in all, 5 hours and we were on our way back to The Villages. Eddie Gregory was AWESOME, if all the sales people at this dealership are like him, wow.

W0315

Mar 5, 2016

I called this dealership back in January because they had a truck I saw online that I liked. I called and tried to get an over the phone estimate of the trade in value on my truck. I spoke with Karen Meeks and she asked about the information on my truck. She then proceeded to ask my for information that was not needed as in my address, work history, salary, etc.., I told her why did she need this information for a trade in quote. Karen said she needed to fill out a precredit application before she could give me a quote, I told her that it was ok as long as she didn't pull my credit. She then asked for my social security number and I told her that I don't want to give her that because I don't want my credit pulled. She said that she has to have my permission to pull it so she can't legally do that and she can't give me the trade in value until I do. So I trusted her because the phone call was being recorded by them and I gave her my information. She told me the amount of the trade in value of my truck and I told her I'm no longer interested with such a low trade in value so I checked credit karma and she had pulled my credit. I called their office and they listened to the recorded phone call and Terry Kelly said yes she illegally pulled your credit but their is nothing we can do about it. I told them you can call equifax and transunion and tell them that you had mistakenly pulled my credit. Terry Kelly told me sir your credit is very high why are you so worried about one credit inquiry and told me they won't help me. I told them that it hurts my credit and their response was, by what one or two points who cares? Since then I have had many sales calls and loan applications in my mail. My next step is talking to the state banking commission about their wrongdoings, do not shop here or give them ANY of your information, I learned you cannot trust them or Karen Meeks!

Pollyann Worthington

Feb 23, 2016

The service at this dealership was awesome and was very helpful. The salesman John was very patient and was very detailed. I was very happy with the deal while purchasing my vehicle. I would return if buying another vehicle.

Rainey Jones

Feb 22, 2016

service is prompt, but buying was a hassle, since my credit score was low, they ran 5 different request before telling me.

Brenda James

Feb 21, 2016

I recently purchased a red 2016 Ford Focus. The service that Alan Boyd provided was excellent. I went and got exactly what I was searching for. I know if I have any question or concern that your staff Rountree Moore will take the time out to help me. -Thank you Brenda James

A. Dicks

Feb 15, 2016

It's been a while since I have bought a car. I was really impressed with how the staff handled everything. I was not pressured at all as I thought I would have been. Tiffany from sales was wonderful. She was patient with me and was great at getting our price down. I was very happy when I left. Thank you for the great service Tiffany!

Homer Stamper

Feb 12, 2016

Prices are a little higher than expected. How many more characters should I write to say the same thing?

Bert Girard

Feb 8, 2016

Had a flat tire. The service was fast and efficient. The staff was very helpful. As always, this was a pleasant and successful experience. Thank you for a stress free resolution to my problem.

Wilma Carver

Feb 5, 2016

Wonderful staff. Always friendly and helpful. I would definitely recommend them to my friends.

Ana Parnell

Feb 4, 2016

I was assisted in the most exceptional way by a sales personnel. I went in looking for a SUV and I walked out with a 2013 limited Ford Edge! The staff was very helpful!

Steven Beck

Jan 29, 2016

The staff was very cordial and helpful. (This section should not require a min response

Vickie Leblanc

Jan 24, 2016

Every one was extremely helpful, so far though its only been a week I'm loving my ford Edge,

Susan Waters

Jan 23, 2016

When I brought my Kia Soul in for an oil change before they washed my car. I wish they would have at least vacuumed it this time but maybe they didn't have enough time. My car was there for an hour and a half for two recalls and an oil change and a filter change.

Alfred Livingston

Jan 21, 2016

I like the fact that the dealership is close by. It's clean and modern. The staff is very professional and friendly. I also like the idea of being able to book service on line.

Brandon Reeves

Jan 18, 2016

Good service, no complaints. Would recommend to others

Julie Law

Jan 15, 2016

Staff was very helpful ! WES was an excellent sales person. I purchased a Ford Escape and will returned as a customer.

Helen Edmonds

Jan 13, 2016

The guy who helped me was very good. His name was Scott. He was very good, by listing to what I wanted. He wanted for me to get another Ford Fusion. The other people were very nice.

Jerry Bryant

Jan 7, 2016

The f-150 sales it self. Ken did a great job from start to finish.

Glenda Perry

Jan 6, 2016

Tammy and Karen were awesome!! I would definitely recommend anyone I know to come to you for a car purchase.

Vann Allen

Jan 6, 2016

I have definitely always had a great experience dealing with Rountree Moore. I live in Crawfordville, Florida and it is worth the drive to Lake City to deal with you. This is the 3rd vehicle that I have bought from you in 3 years. Eddie Gregory is an awesome salesman and a great asset to your business. He is a pleasure to deal with and he has always tried to get us the best deal he can. I will definitely recommend you to my friends and family and I will come back when I decide to buy another vehicle.

Charlie Patterson

Jan 6, 2016

Our experience with Rountree-Moore was exceptional. We bought a C-Max. They LISTENED to what we wanted - which other dealerships did not. Other dealerships just were pushing what they had on the lot. R-M worked really hard to get our preferences. We appreciated that. Also, other dealerships wouldn't even really talk to us until we filled out a credit reference. What?!? Rountree-Moore gave us the respect of serious discussion without proof of good credit. We DO have a high credit number, but they didn't know that. We appreciated being given the benefit of the doubt. That is rare in business. We appreciate the respect and honor shown by everyone at the R-M dealership. It is a rare and honorable quality, which we will share with anyone. We already have sent a friend who bought a new truck. Our salesman-Brad Howell-was highly efficient, helpful, and friendly. We don't have any suggestions for making you better-you are simply the best! That is why we drove so far from home to come to you-past many other Ford Dealerships. Thank you, Rountree-Moore! :-)

Pawel

Jan 4, 2016

I found a 2016 Ford Transit-350 Diesel online (autotrader.com) that fit my needs, although this dealership was 1000 miles away. I requested a quote over the phone and information online. I received such an outstanding and quick response from Rountree Moore Ford that I just had to make the trip! First, before I drove down, I was quickly contacted and received credit approve. Once I got there, I was truly amazed at the truly exceptional experience that I received (5 stars). Brad Howell (Salesman) got me the best deal without haggle and in a timely manner. Mike Kelly found for me best finance even better then I got at the first time. I can honestly say this was the best car buying experience I have ever had! Please extend my strongest recommendations to other buyers to your dealership. Rountree Moore Ford was terrific!

Deanna Allen

Jan 1, 2016

I enjoyed working with Jason. My daughter was with me and Jason made her day when he showed her some of the fancier trucks and how things worked in them. He was ok with our little dog being with us too.

Ronald Smith

Dec 28, 2015

Every one was extremely courteous and helpful and efficient not pushy. The only negative was the length of time to deal with all the paper work, but when a truck cost much as a house I guess it should take that long too. By the way the truck is very nice too.

Cassy Eaton

Dec 22, 2015

Eddie was great and got us what we wanted. We were there for a very long time, but we walked out happy.

Ernest Sodrel

Dec 22, 2015

I had a great buying experience. I plan on going back to eventually buy a new truck.

Benjamin Ray Jr

Dec 21, 2015

This buying experience was the only time I ever purchased a vehicle without one single problem!!!My salesman BRAD HOWELL was so nice and helpful from the first time I talked to him on the phone till we signed the papers. He responded quickly to everything I needed. He was the reason I purchased my F150pick-up from Rountree-Moore Ford. It was the best buying experience I ever had!!!!!!!!!I love my truck, THANK YOU SO MUCH!!!!!!!

Jessica Thomas

Dec 21, 2015

This is my second car I've purchased from Rountree Moore in a year. This purchase was a new 2015 Ford Focus Hatchback. Tammy Bell was great respecting the cars I wanted to purchase. I had already been searching extensively and I came into the dealership knowing exactly what I wanted. Needless to say, I left getting BETTER than the car I wanted & what I thought I could never purchase. She worked with me and I'm a very happy customer!

Latisha Parker 12/18/2015

Dec 19, 2015

We had been out looking for a car for 2months and we were getting the run around. I received call after call from other places however none of them were willing to listen to what we wanting and how we needed things to go. I must say that Rountree Moore salesman, Jonathan Robinson., called me and advised me that he would be able to assist me with what I was looking for, I honestly did not believe him at first so of course it took me a minute before I actually talked to him. Jonathan was awesome, I could not have gotten a better salesman. He took time to listen to what I wanted and needed in my search for a vehicle. Jonathan made this a very good experience for us. Rountree Moore Ford had a great team and they worked together to provide great customer service, I am going to send all my friends and family that are looking for a vehicle. AWESOME!!!!!

Linda Smith

Dec 18, 2015

My sales person, Scott Kay was excellent. He answered all my questions and if didn't know the answer he would research until he could answer. Everyone I met at Roundtree was very professional and friendly I purchased a 2016 Lincoln MKX. This is my second MKX.

Mercedes Rubalcaba

Dec 15, 2015

Excellent thanks for the Service you offer every day.

Philip Sirota

Dec 15, 2015

We purchased a 2016 F350 Lariat. We had Very Pleasant experience with everyone at your dealership. Our salesperson Brad was very helpful and made our purchasing experience of the truck very easy. I would come back to purchase another vehicle if and when I need one.

Thomas Reed

Dec 15, 2015

was happy with the sales personhad a good experience, thanks

James Ganus

Dec 15, 2015

Sales staff was very friendly and helpful in working with us. All of the support team did an excellent job. Wish we were closer by so we could take advantage of all your services on a regular basis. We had a very enjoyable experience.

Jerry Goff

Dec 14, 2015

Service was excellent . Appreciate you help locating my new truck .

Kimberly Taylor

Dec 13, 2015

I purchased a 2014 Toyota Sienna. The service was excellent! We walked in talked with Stephen Jones, took him to let us think about it. The next day he called us to tell us our deal and we were very impressed! We purchased that day!

Faye Corbett

Dec 10, 2015

I purchased a 2015 Ford Taurus. The staff was very helpful and did everything to make my purchasing experience smooth and enjoyable.

Edgar Hodge

Dec 3, 2015

I am very pleased AGAIN with the new 2016 F 250 Platinum-Lariat Super Duty. The one I had to please is my wife, and she loves it. The sales representative Tammy Bell did all she could to get me the best deal possible. Merry Christmas.

Salvatore Esposito

Nov 28, 2015

Had a great and professional sales person Spencer Billy. Everyone worked with me and very respectful. Showroom was very clean and everyone coming and going said hello. A great bunch of people. Spencer was very good and helped in any way he could. Made sure everything was in order and truck was waiting all cleaned. Great job everyone.

Heather Jones

Nov 21, 2015

In June of this year my car broke down late at night and it was towed to Round-Tree Ford. I was far from home and stayed in a hotel. I left a note for the staff explaining the situation and they were nice enough to put my car at the front of the line as I already had a very long night and another log day of travel ahead. The service manager and all of his staff were very friendly and did an amazing job, they did not have to be nice to me they CHOSE to be nice to me and that means more to someone such as myself than the person reading this note may ever know. Thank you Round-Tree Ford, if I lived by you, you would have all of my business and then some. Heather Jones.

Stephanie Friend

Nov 21, 2015

Great customer service easy n fast approval responded back efficiently and work with my busy schedule...

Kathryn Sapp

Nov 16, 2015

This is the second vehicle we have bought from Rountree Moore and are very please with the service we have received. We did shop other dealerships and found Rountree to be the most helpful and in the end gave us the best deal.

Thomas P Moffses,SR.

Nov 15, 2015

THE STAFF WERE ATTENTIVE AND HELPFUL AS ALWAYS.HAD A SMALL BUMPER CUSHION MISSING ON REAR DOOR FOR TRUNK WHICH WAS ORDERED RIGHT AWAY AND I WAS NOTIFIED WHEN IT ARRIVED AT THE DEALERSHIP.CAME IN A COUPLE OF DAYS LATER ON MY WAY TO ORLANDO AND HAD IT INSTALLED UNDER WARRENTY WHICH MADE ME VERY HAPPY.

Porsha Bussey

Nov 9, 2015

I purchased a red 2016 Mustang. The service was remarkable and my Sales Rep, Laurie Hewitt, was AMAZING! Great financial department, and very personable staff. The ensure you're matched with your interests and answer any questions you may have.

Kimberly

Nov 6, 2015

The staff is awesome and very nice, and easy to work with, no pushing sales reps. There is lots of SUVs, cars and trucks to look and pick from.

Tasheika James

Nov 3, 2015

went in for a replacement battery and service was fast and accurate

Mary Hurley

Oct 30, 2015

Sorento Kia I am very pleased, and everyone was so nice to me. I will return again. Thanks

KirbyG20

Oct 28, 2015

My wife and I needed a new car and Nate Andrade at Rountree Moore was the man to go to! He was courteous and he got us a better deal then we even thought we could get. If anyone needs a car don't waste your time. Nate is your man and he is very easy to work with. It was as simple as telling him what he needed and he made it all possible. We are so happy with the new car and with the service we received.

tscharnakeen

Oct 26, 2015

We hadn't bought a new vechile in a while and my husband was not looking forward to it. So he sent me to find what I wanted. I was to met with Tammy Bell but she introduced me to Scotty Kay. Scotty made my shopping easy, relaxing and a pleasure. Usually decisions on big things are not easy for me, but with Scottys help he helped me weigh out the pros and cons of the few selections I was looking at. When I had my choice made my husband came to the lot and we were able to finish the deal. When we got to the approval and financial part, there was no pressure. I actually told my husband I was at total peace and was very impressed with the whole s opping/buying experience. I love my new Sedona van and would recommend Rountree any day. They total care about your need. Truly a caring place.

Temptation

Oct 22, 2015

I am 71 years old. I am also a Ford/Lincoln patriot. I've owned Fords and Lincolns for 40 years. During that time, I've been buying cars and using the Parks service department in Tampa for me and our nine children My wife and I have become use to excellent, courtesy and fair service from our dealership. We received that excellent care from Parks Lincoln Mercury (formerly known as Northgate Lincoln Mercury in Tampa. When I left Tampa, I was in hopes of finding a new dealership to keep me on the road without breaking the bank. With the help of Kevin Lott, I know I have found that dealership in Lake City. Mr. Lott. and the Rountree Moore service department has gone the extra mile to let me know we have arrived at a dealership that gives expert care and service. . Ive already bought a new KIA Forte for my daughter, and when I buy my next Ford and or Lincoln, It will be at Rountree Moore Ford Lincoln.

Alex Brown

Oct 21, 2015

Not having the tires we needed, the rep worked with us and we were able to come up with a solution to get a new tire and have a spare. Good service.

Donna Harvey

Oct 21, 2015

I had good experience it was great nice staff and clean building

Jeffrey Crawford

Oct 20, 2015

The staff was polite and the work was completed in a timely manner.

Ella Shelters

Oct 20, 2015

THIS IS NOT SUBMITTING very nice people - Bradley

Donald Maulden

Oct 20, 2015

I bought a Ford F-150 4x4 everyone was great to work with real helpful and everything went smooth great people to buy a vehicle from

Uwe Miegel

Oct 19, 2015

Randy was excellent, Have to stop by for a rattle in Left door that they worded on.your wooden keyboard behind your advisor desk doesn't fit in the nice surroundings

Glenn and Tscharna Keen

Oct 18, 2015

We were definitely surprised when we went car shopping and found it was so much more peaceful and enjoyable. Found out that the crew at Lake City Rountree Moore Kia is amazing and that they really care. Tammy Bell and Scotty Kay were the greatest. Thank you for the calls and thank you for the constant moving of the process of buying. We love our Kia Sedona. Again hats off to the Kia crews for everything.

Richard Davis

Oct 15, 2015

Randy Fletcher did an awesome job in getting my vehicle serviced and me back on the road in minimal time

Susan Bell

Oct 15, 2015

2015 Ford Edge Titanium. I was so pleased with the service that I received and your staff John and Mike were fantastic. I will definitely send people to your business.

Margaret Deznan

Oct 14, 2015

Kione Reynolds was friendly, knowledgeable on the inventory and very polite. The finance office was also very nice to work with. We purchased the F-150 and are very satisfied.

Charlie Mazzamuto

Oct 14, 2015

Brad and Bill were both very helpful. Brad went out of his way to make sure we drove every car that we were interested in. We wwould definitely buy another car from either one of them at Round Tree Ford. I absolutely LOVE my new mustang!!

John Ivy

Oct 14, 2015

Good very helpful. Fast service clean customer waiting area. Also ask if you had any concerns that they could adress.

Mindy Raulerson

Oct 13, 2015

I had a very good experience with roundtree Moore would definitely go back!!

Josh Caputo

Oct 13, 2015

The service department did a great job, keep me informed of my situation and helping try and resolve the issues.

Shirley Theiss

Oct 13, 2015

staff very helpful,kept us up to date on progress of the repair service.

Amy Smith

Oct 12, 2015

Great service job. Waiting on answer from Ford about issue with ventilated seats.

Brenda Kennedy

Oct 11, 2015

I had body work done on my 2013 Ford Edge. The work was done in a timely manner and finished by the estimated date. They were careful to match the paint perfectly. My car was returned clean as brand new inside and out. All in all a very pleasant experience.

Tracy Wilson

Oct 10, 2015

took car of all of my needs, called with repair estimate as asked prior to work

Leslie Parham Jr

Oct 7, 2015

All the guy at Rountree Moore Ford were great to work with.

Christian Aoussat

Oct 3, 2015

Have not yet received the owners manual I asked for. Thanks

Thomas Cantrell

Oct 1, 2015

Very nice and comfortable, great advice from staff.

Joseph Urbanski

Sep 29, 2015

I was very happy and will tell others to go to Roundtree Ford for service.

Dardie Bolin

Sep 28, 2015

Great customer service!!! Clean facility and great employees.

Dennis Beedle

Sep 26, 2015

We would like to thank John and Christopher.... For their professional manner in doing their job.

Nan Charland

Sep 25, 2015

We had some investigation done on our vehicle, it took some time to get response back and they apparently found the issue and reported they corrected it, may need to return because issue is still present a week later. Otherwise, staff was cooperative and friendly, the free ride while waiting was very convenient.

David Jones

Sep 23, 2015

New vehicle-very happy with service.Done in a timely manner.

cathy altman

Sep 22, 2015

I took my 2000 Camry to the Collision Center because my trunk was leaking water on the side that I was hit from the rear 2 years ago. I was informed by Ashley there that the rubber seal will need to be changed out, and that it probably would not be covered under the warranty they had given me to fix the car from the 2 years ago. They ordered the part and I took it back to be installed. The Service people not only replaced the seal they cleaned up the green mildew and dirt all around my trunk, gas cap and all inside my doors! On top of all that I was not charged anything! I was very pleased with the work the Service people did and the ones in the office there that helped me. What a great team they are. Maybe one day I can buy a newer vehicle from there. Good job people!

John Bell

Sep 21, 2015

I purchased a 2015 F150, the sales staff was timely and very helpful. They went out of there way to make my buying experience a stressless personal experience. This is our second buying experience for the dealer this year as we bought my son a car for his birthday and graduation. We were very please which helped decide to deal only with them. I will be pleased to recommend them to anyone.

Steven Georghiou

Sep 20, 2015

Had a great experience with each of your sales staff in there respected department and have had two acquaintances purchase vehicles from you at my suggestion to visit your showroom.

E.G. McCrady

Sep 19, 2015

The staff was extremely helpful as they alerted us to recalls on the vehicle that we were not aware of. Took care of the issues in a most professional manner.

Donald Boyd

Sep 18, 2015

Great experience. Quickly and cordially greeted. Service advisor was pleasant and professional. He even retrieved a bag for me that I had left in my car. Best experience we have had

Carol Ogden

Sep 18, 2015

Leaving my car at the body shop took no time at all with the paperwork and inspection. Work was started immediately, and even though I had to wait a couple extra days because the wrong part was sent, the finished work was excellent. With the detailing, it looks like I have a brand new car!

Chuck Vannelli

Sep 16, 2015

You kept your word & charged me only your cost.I dont trust Doctors or Dealer ships but you fine people treated me like I just spent a million dollars there. i really dont know what else to say except thank you for going above and beyond what would have been expected. Thanks again Chuck Vannelli.

Caleb Streetman

Sep 15, 2015

Sales was very helpfull. You may consider one more finance person on staff when buisness is heaviest.That process got a bit lenghthy due to the lack of staff to handle the volume on Saturday.

Jerry Daskoski

Sep 11, 2015

Hey great service as always service advisor was great only problem was there was a meeting with all mechanics and we were not informed of it I was there at 745 for an 815 appt and car was not done until 930

Rebecca Ray

Sep 11, 2015

We are very happy with all the sales & service people at Roundtree. Thank you to everyone. Rebecca & Ron Ray God bless

Samuel Strong

Sep 11, 2015

Good help! Clean facility courteous service. Very satisfied

Katina Gaskins

Sep 8, 2015

Always helpful and service is fast and great Staff is courteous at all times love coming there

Allie Knight

Sep 7, 2015

Staff was very helpful and friendly in purchasing my 2015 explorer!

Alexis Melum

Sep 5, 2015

I traded in my car for an Ford Edge due to it having more space for the kids. I love it the staff at Rountree were so nice and helpful. Brad helped me pick out a nice car within my budget. I will be telling my friends about this location.

Bruce Stafford

Sep 5, 2015

The experience was excellent, from the service to the coffee, thanks for treating me so well.

Joe Ward

Sep 4, 2015

Great as always..facility is very clean. Service Rep.Ingar kept me updated on what was going on..

Theda Severance

Aug 31, 2015

I purchased a Ford Fusion. The salesperson was very helpful.

Jacinda

Aug 31, 2015

The staff was very welcoming and informative. The agent who handled my service was very friendly, helpful, and answered every question I had.

Dominic Fernandez

Aug 30, 2015

Purchased a 2016 Fusion SE. The salesman was extremely helpful and the purchasing experience was very comfortable with no pressure. The sales and business managers were a pleasure to work with.

James and Linda Hrapski

Aug 29, 2015

We bought a 2016 Explorer. We were looking at a different color with different options that would have to be brought in from another dealer, but the salesman, Jason said that they would make us a great deal if we bought the one on the lot. They gave us the deal. The Finance man, Chris was just the greatest. He found us the best financing rate. The only problem with the vehicle was moisture inside of the turn signal in passage mirror. We have purchased new Fords since 1991, 8 in total. This is the first time Ford Credit was bad. 4.5% on a new vehicle, especially with a brand dedicated customer. We got different financing at 2%. It is a shame for Ford to treat a customer who has purchased so many new vehicles from them this way. The next time we go to purchase a new vehicle, if Ford financing is not willing to give better rates, we will move to another brand!

Mary Lambert

Aug 29, 2015

I went looking to trade and the sales attended was great. Roundtree is the best place to trade.

Lani Shuck

Aug 25, 2015

Y'all went well out of your way to help me while I've been in the hospital picking my vehicle up complete the repair under warranty and returning the truck to my sisters house. You folks are awesome with customer service!

Amanda H

Aug 24, 2015

Lori helped us get into the vehicle we wanted and the finance team got it affordable! Best car buying experience everyone had positive attitudes and they were there to help us not discourage us!

Sharon Mangham

Aug 20, 2015

With an appointment over three hours? People going nuts in waiting room there for over 4.... My service guy great..I opted to have car detailed at another time in stead of at least another hour wait....I an the soul caretaker of an elderly parent I do t expect a three plus hour wait with a service contract ....and I won't bring car in for a detail and wait 2/3 hrs for wash etc....but I gave you 10's to Kia...as my car is wonderful and I know it will always run great as long as I keep ya all servicing it.my fourth purchase from you guys between me and my late husband..

Amber Smith

Aug 20, 2015

It took awhile to do everything, but I got exactly what I needed.

Robyn Bryan

Aug 18, 2015

2014 Focus should have been told about the problem with these transmissions before I was sold the car

Marcia Mong

Aug 18, 2015

2015 Ford Edge. Brad Howell is excellent as a salesman. Great customer service. Stephen Jones is also very friendly & helpful.

Martin Holzman

Aug 18, 2015

George Hudson was phenomenal in assisting in a difficult situation.

Jackie Brooks

Aug 17, 2015

I came in tto look around and loved my sales woman Lori Hewitt. She was so personable and helpful. I found an awesome explorer and the sales manager Stephen Jones did everything possible to help my dream come true! Thank you both so much!

David Mate

Aug 17, 2015

I purchased two vehicles both 2011. One is a Chevy Impala and the other a Ford Fiesta for my daughter. I thought it would be impossible to purchase one with my current credit let alone two. I thought the staff did great and our sales associate Donnie Allen handled everything with professionalism and excellence. I never asked him about price. I told him the situation and what I was looking for and he did the rest. I understand thsi is a business and profit from sales is necessary. I also understand this is Donnie Allen's way of earning and income so he has to make something off the sales. I trusted the Lord to take care of things and to this point I am quite satisfied. I told Donnie the same and that if I find that I was taken the I do have recourse. I will never do business with Rountree-Moore again and I do have a mouth and means of electronic communication. I chose Roundtree-Moore first because of their support for Columbia County schools with "Drive 4 your school". That program supported the band for which my daughter was part of and it was appreciated so I thought it was only right to support this car dealership. I have a mini van that has almost 300,000 miles on it and when it comes time to trade it in I'll look to Roundtree-Moore first at least as long as things remain as they are if not improve.

Sandi Boatright

Aug 12, 2015

Every time I take my F-150 truck to get it serviced, it's always fast and everyone is so friendly !!!

Roy Raber

Aug 12, 2015

2015 F-150 XLT , service was great , sales staff was very helpful , from test driving to signing of all the paper work

Brittany Speakman

Aug 9, 2015

An amazing experience, although we were prepared to wait, our representative valued our time and business making it time well spent.

Robert Morgan

Aug 6, 2015

Always a great experience for service and sales. I have bought 6 vehicles from here and have had them all serviced here

Isaac Myers

Aug 3, 2015

I had a great experience with the staff and the service, especially my salesman! He was awesome. I guess my only complaint would be the "detail" job that was done on the car; it left a lot to be desired. But besides that, I have nothing but positive remarks!

Larry Weston

Aug 3, 2015

The only thing I would like to see happen is the service writer call and keep the customer informed a little better . Other then that its good .

Jimmy Stansel

Aug 3, 2015

Purchased a 2015 F150. I can not say enough about the dealership and our salesman (Brad Howell). Our whole experience was amazing. I can honestly say several members of the staff went out of their way to make us happy and get the deal we wanted. Very happy with everything overall. That should be everyone's vehicle buying experience. Thank you!

Monette Hosford

Aug 3, 2015

Randy, treated me with the utmost courtesy, along with giving me a time frame that Roundtree exceed. Called me when vehicle was done.excellent service

Daniel Manriquez

Aug 1, 2015

The vehicle was cleaned well and the transaction went quickly, only a few hours with a quick negotiation.

Clenita Holton

Aug 1, 2015

The dealership worked hard to find a vehicle that fit my wish list. In addition, they tried to get me a payment that I was comfortable with.

Tracy Gill Witt

Jul 30, 2015

Purchased a 2015 f150. Staff was very knowledgeable. Mark took the time to explain the differences of the LT,XLT, Lariet & the differences between the V6 and V8. I was looking for a particular color and features. Mark was able to find exactly what I was looking for. When time to purchase another vehicle we will definitely come back.

Lenore Lebo

Jul 29, 2015

Everyone was friendly.The job was done well in a timely fashion.

Don Thomas

Jul 29, 2015

2010 f150 happy with what I got trade in a 2004 gmc . Staff was helpful also y'all's online cars and truck to beable to look up was very helpful

William Lancaster

Jul 28, 2015

George Hudson did a great job of keeping us informed on the status of the repair on our ford escape. He went out of his way to insure that our needs were taken care of, such as a rental car and dealing with our extended Ford Warranty.Car is currently at Ford dealership Paradise Ford in Coco, not sure about problems with the repair done in Lake City since it is back for more repair for possibly the same problem

KevSoph

Jul 27, 2015

While driving my Kia Optima which I bought used with less than 2,000 miles, the engine had a catastrophic failure and needed replacement because of the damage to the crankcase and or parts. This happened at the worst financial time of my life when I could not be tighter. I was distraught and afraid of the unknown and thinking only the worst. Then I met George Hudson in the Ford/Kia Service department! He immediately helped me deal with the situation by just listening to me and unwiring the bomb I had created in my mind, so to say. Spending time just letting me vent he went on to trouble-shooting the issue with the mechanic immediately, getting feedback, relating the horrible news to me very smartly, and orchestrating a rental car for me where Moore-Roundtree drove me...no promises made but he told me the best and worst situations which is what people need to know. Then, not one day, not one, where he didn't call me at least once to update me on issues related to the repair or progress made. Most importantly, he coordinated documenting all my oil records (thank God I had them at legitimate places) and other items with Kia Motors and got me COVERED UNDER MY WARRANTY INCLUDING THE RENTAL CAR! THE KIA WARRANTY IS THE REAL DEAL! I had only 3,000 miles left to my warranty as well so I could not have been more lucky regarding that fact as well.In a matter of a few days after the new engine arrived, the car was made like new very quickly and ready for me to take home. To this date and only a few thousand miles into, things are like new. No noises, feelings, nothing. Smooth as silk so far. I personally can't imagine living in the area and not being a customer for life with them. Oh yeah, by the way...I live five hours south of the dealership and let's face it, the service could have been way worse and probably would have except at this dealership. Anyone working there I came in contact with was very professional and friendly. If you live in the area give them a shot because if anything happens you'll have a high integrity team of people looking out for your interests. KRStuart, Florida

Jeffrey Powell

Jul 27, 2015

the lady that sold me the truck was great really super nice

Sandra Sluss

Jul 26, 2015

I went in to look at a 2013 Ford Focus, but when I got there, they discovered it had a few thousand dollars worth of repairs it needed, so the salesman (Allen) was awesome and very helpful, making sure to keep in mind the kind of car I was sorta looking for and price range, never tried to get me to buy something that was over my budget. I was very pleased with the 2013 Hyundai Sonata I ended up getting but for less the Ford Focus I was looking at:) If you are looking at buying a car from them anytime soon, I would recommend Allen at Ford Rountree Moore, located on Hwy 90, right next to Zaxbys??

Morgan Benton

Jul 26, 2015

The staff at rountree always treats me so well! I have bought 4 vehicles from them and I keep coming back! I love how they really value their customers.

Ora Baker

Jul 24, 2015

MY FORD F150 is just what i wanted Tammy & Karen both very friendly and professional

Andrew Murphy

Jul 23, 2015

Repair work done. Very disappointed with warranty coverage however Ms Douglas was very helpful even though I was unhappy with the lack of coverage. She remained even tempered.

Joe Royster

Jul 21, 2015

Inger Douglas (4482)Very Prompt and professional - attended to my concern- the screen had gone blank and began working the next day in our 2014 Ford Explorer - they ran a full diagnostic and inspection of the vehicle

Valued Customer Mizell Devlopment Inc

Jul 20, 2015

2015 f550, needed major repairs, staff was great got me up and going, no problems

Linda Pace-robinson

Jul 15, 2015

Purchased a 2015 Ford Edge. Sales staff and service staff great to work with and very helpful as always. Excellent

Walter Withey

Jul 14, 2015

The staff were courteous, helpful, and were not pushy. It's a pleasure to shop where the sales people do not try to pressure or sell you a vehicle you do not want!

Leslie Peeler

Jul 14, 2015

Randy - Kevin - George And The Whole Service Dept. Is Great. They Always Do And Awesome Job. Thanks Earl

Karen Goodman

Jul 12, 2015

Great vehicles and a great staff! Our salesperson, Amy, was great and it was a pleasure to buy from Rountree Moore Ford!

David Young

Jul 10, 2015

I'm very pleased with 'Roundtree Moore' and their dealership. Mark did an awesome job for me.All promises kept and this is my 3rd car I've bought there so I'm sure I'll be backThanks ya'llDavid Young

Kathleen Smith

Jul 10, 2015

It was good to see "Robbie" in the service department. I knew him from another dealership and he was always a top notch service worker. I received great service. In addition to my oil change a few other things had to be service - one being my battery terminals. Robbie went the extra mile by resetting my radio and time for me after the battery had been disconnected. Great experience overall.

Ronald Gossett

Jul 9, 2015

No problems with service dept. Robbie was a great help while there and is always courteous and greets everyone with a smile. He is an asset to your service dept.

Aaron George

Jul 9, 2015

2010 F150 XLT CLUB CAB EXCELLENT SERVICE FRINDLY PEOPLE TO DEAL WITH

Warren Bedenbaugh

Jul 8, 2015

Excellent experience. Salesman Ken Strickland was very professional and knowledgeable. He was very attentive to our needs and what we were willing to spend on a new vehicle.

Bruce Stafford

Jul 8, 2015

Service was quick and precise, reasonably priced. Staff was extremely pleasant, waiting area was clean and comfortable, coffee was great.

Lonnie Tucker

Jul 8, 2015

Our salesman was excellent. He was quick, kind, considerate, and extremely professional. Not a pushy person just very friendly and interested in providing the information and the vehicle we were interested. The finance manager was also extremely efficient and professional. Entire experience as a pleasure.

Albert Oliver

Jul 7, 2015

Good service during my visit at Rountree -Moore Ford for an oil change and alignment

Christy Hendry

Jul 6, 2015

The staff we dealt with was great and went above and beyond the call of duty! Will go back!

Brad Howell

Jul 6, 2015

My salesman Brad Howell was great! finance was quick and professional I will surely buy more vehicles from Rountree Moore Ford

youravonrepbcgregg

Jul 4, 2015

Everytime I Take My Ford Focus into Rountree Moore Ford , I Always Request Randy. He is Very Friendly and Helpful. My Vehicle went in for just an Oil Change and when it was Completed. Randy went over and Fully Explained what Repairs my Vehicle was soon in need of as it is used for my Avon Business. Randy always goes above and beyond to Treat his Customers. I wish majority of the Employees of Rountree Moore Dealerships would Follow in his Footsteps.

Gary Witt

Jul 4, 2015

Purchased a F-150, Staff was very helpful, and knowledgeable. Will be purchasing from Roundtree in the future.

Raymond "Bud" Thayer

Jul 3, 2015

I went back to this dealership to have Mark McRae help us find the right car. He spent all afternoon with me as we checked out several SUVs before deciding on a 2015 Ford Edge. This car gave us the comfort we were looking for as well as extra space and style.

Burl Harkey

Jul 3, 2015

Your customer service reps are very nice. Thanks for giving me a ride to work. Very convenient.

Austin Napier

Jul 1, 2015

Mr. Ryan Drew was a professional salesman that was dedicated to providing my family and I with a quality vehicle that will last our family for years to come! Mr. Mike Miles was also a professional business man as well! He done everything possible to ensure trade in value was maximized and discounts were applied!!!!! My total experience with Roundtree Moore was definitely a "GREAT Experience"

Nick Slay

Jun 30, 2015

Great Staff. pleasure to deal with. Kept in contact throughout the entire process.

Kevin Davis

Jun 30, 2015

VERY friendly and helpful staff. MUCH better experience than Parks Motors (Ford) in Gainesville.

Cody Page

Jun 30, 2015

asked for my vechicle to be detailed and it never got touched

Marsha Fogg

Jun 28, 2015

My 2015 Ford Fusion was bought at mooretree round ford in Lake city, Florida and everyone was very helpful to me.

Valued Customer Norton Home Improvement Co.inc

Jun 28, 2015

It was done in a timely matter. Randy Fletcher keep me informed af what services was needed.

Bart Boggus

Jun 24, 2015

I had a problem with the DEF sensor and had to have it changed. it took several days to get the part in but the service manager overseeing the repair kept me updated on progress and called the when it was ready. The staff was courteous and professional all through the repair.

Patricia Hines

Jun 24, 2015

Donnie Allen was absolutely great. I have made previous automobile purachses at Rountree-Moore and by far he is the best sales person and the most effective I have seen.

Melissa Lamb

Jun 24, 2015

We took our car in for service and George Hudson gave us excellent customer service. My husband catches a ride to and from work with out a problem which really helps us back sure we keep our car serviced. George handled us great and we appreciate the service.

Tyler Allen

Jun 23, 2015

Great customer service. Had the cashier go above and beyond.

Catherine Patel

Jun 23, 2015

You were kind and caring no only with us but the puppies. Ingar gave me encouragement when I needed someone to understand the additional hardships we were under. Thank you.

Megan Harrell

Jun 23, 2015

George was super helpful and accommodating! I was pleasantly surprised when I picked my car up and it was detailed. Very nice touch!

Stephen Jones

Jun 23, 2015

George was awesome! Great price and quick service.

David Klaas

Jun 22, 2015

As usual the service was excellent! George was great and a joy to deal with.

Kristie Ellinwood

Jun 20, 2015

The staff was extremely help & courtious, especially Randy Fletcher. He was on top of everything from the time I dropped off my vehicle until the time I picked it up. He was in constant contact with me with any changes or unforeseen problems. I would recommend this dealership anytime! For repairs, oil change or purchasing a new or used vehicle. Rountree Moore many thanks!

David Breckenridge

Jun 20, 2015

The staff were very prompt and addressed my problems immediately. Ingar was especially helpful whenever I called for information.

Shirley Padgett

Jun 19, 2015

Service was excellent. Service rep very cordial and accommodating.

Chirs Montalvo

Jun 19, 2015

Estimate was acurate and all work was completed per all of my requests. Car was detailed as well. Looks great!

Sharon Hooks

Jun 18, 2015

Beautiful show room! I had a wonderful lady take care of everything, not sure of name, receipt shows Inger D. , a very people person. Best personality I've seen in awhile, don't know her but you better treat her good, can't say enough, maybe a raise! Going on trip and staff made sure all was working! Will come back again!!

Jessie Harvey

Jun 16, 2015

I called because my had to be jumped off I one day. So I called Randy and he told me to bring it in the next day to be checked out. They checked it and nothing was wrong thanks to everyone involved because I was going on vacation the next day. Thanks

Ronald Austin

Jun 15, 2015

I took my 2014 Ford Focus into your shop because we heard a grinding or scraping noise when we accelerated the car from a stop. Your transmission man informed us that we did not have an "automatic" transmission, we had a manual transmission that shifted automatically and the noise we heard was normal. I can live with that, knowing that there is nothing wrong with the car, but I have two observations. #1 Upon doing an internet search, I see that there are hundreds of complaints about this noise. I think it would be a good idea to inform a buyer about this noise up front so they wouldn't worry and complain.#2 We took the car in two months ago for the same problem and saw the same service manager. He did not tell us about the transmission, instead he said we had sand in the brakes from driving on a dirt road.

Todd Cason

Jun 12, 2015

We purchased a 2015 Ford Explorer XLT. Jason was our Salesman and we could not have asked for better assistance. He explained everything to us and stayed way after hours to assist us with buying our new vehicle. We thank him for all his help.

Therese Jensen

Jun 12, 2015

Preowned 2012 Ford Explorer, Limited. Salesman, Alan, very helpful. Finance department, thorough. Disappointed in car detailing, not professional job. Car was headed to detail when I test drove it. It was really in need. Maybe they were rushing because it was getting late the day I purchased it. I have found a couple of serious issues with the car that I will be calling you about today. Thank You,Therese Jensen

Annette Johnson

Jun 12, 2015

I enjoyed the physical service I received Chris and Steve took care and had me purchasing my vehicle within a short time. But the telephone routing sucked. I know you have multisites, I keep getting bounced around to site to site. More training is need for the receptionists. Over all my experience with Roundtree was good.

Annmarie Hosier

Jun 12, 2015

I found the sales person to be very helpful in addressing my concerns about what options I could get at the payment I could afford, he went beyond my acceptations with the finance department to get the loan at the lowest interest rate possible. I felt great about the purchase after I arrived home that night, and am still very pleased today with the vehicle I chose and with the people I did business with at Rountree Lincoln/Ford.

Frederick Fey

Jun 11, 2015

Purchased a Ford 350 Platinum (2015) and I am extremely happy with it. I originally stopped by for a demo drive to test out the truck and was given a quote. This was about 6 months ago and I decided to come back for the purchase. The price was very good compared to others and the personal attention was excellent. I would definitely recommend your dealership and my salesmen, Wes Herring (who I originally met with for the demo) and Chris Hamrick who helped me complete the actual purchase.Fred Fey

Myriah Brady

Jun 10, 2015

I drove in without an appointment because my tire light was low and I was on my way to work. The staff stopped what they were doing to check my pressure, look for nails and fill my tire back up. The following day I brought it in so the tire could be pulled off and checked. I took the Shuttle. Everyone was no professional and friendly. Thanks especially to the service advisor George, I could not be happier with your service. And, I tell everyone who asks how great the service is

Ronald Barnhill

Jun 9, 2015

There are no words to describe the way I was treated. Everything was better than they said it would be.

Chris Hewett

Jun 9, 2015

2010 Chevy Corvette. I have been told by numerous people that they can't deal with the dealershp. I found it also a little hard to finalize the deal. Some of the upper management is a little arrogant! They need to understand that without the customer the doors will close. All in all I rate my total experience a 3.

Linda Seales

Jun 8, 2015

I was visiting when the compressor for the rear air suspension died. It was a Friday and unfortunately you did not have the part in stock and it would have been Monday before it could be repaired. Service advisor, Robbie Lavoie was willing to drive to Gainesville if the part had been available. I appreciate that kind of service to a customer.

Loretta Steinmann

Jun 6, 2015

My experience with the Service Department has always been friendly, courteous, and dependable. Not only did they perform the service I requested, but my car had been washed and vacuumed, which was badly needed, but it was a nice surprise to me.

Fred Cauley

Jun 5, 2015

You have a great staff in the persons of James Nettles, Mike Miles and Mike Kelly. As in any negeoation one has differences. These gentlemen were understanding and quick to solve any problem. You would be wise to keep them around.

Rebecca Miles

Jun 5, 2015

What a great experience! Everything was done professionally and quickly. I love my new Fusion and got a great deal!

Mayra Colon

Jun 3, 2015

Friendly, courteous service by all concerned. Relaxed atmosphere with no "pressure" sales

Maureen Akey

Jun 1, 2015

Purchased Ford Escape after second test drive, but it was first test drive with Chris. HE seemed genuine and made process go smoothly.Mary drove me to restaurant while my vehicle was being detailed. Some great people.

Darius Barkley

Jun 1, 2015

Your team work hard on getting me the car I wanted, Thanks

Leonard Barnes

Jun 1, 2015

The time of arrival and time to close deal was outstanding.

Jim Kincaid

Jun 1, 2015

Was just able to coast into the service lane after experiencing engine problems while returning home from weekend trip to Atlanta. Even though it was late morning and very busy day, Inger Douglas at Lake City, FL dealership recognized our plight, got parts, service, and warranty info necessary to get us back on the road to Tampa by 6 pm same day. Ms. Douglas is very impressive at her job, and I can't thank her enough.

Kelly & Robin Johns

May 29, 2015

Rountree Moore Ford has really stepped up their customer service; I am impressed! I am extremely tight on money this week, so I was weary to take my car in the get some engine shaking issues looked at, but 4hrs later I get a call my car is all ready to go. I get there, and they fixed what they could for no cost, then gave me this awesome new printout showing they did a thorough inspection of my car and what they recommend for me to have done when convenient for me, and the price quote for each item (new battery, brake fluid change, etc). Then to top it all off, my floorboards have been vacuumed and my tires have been shined. Wow!!! Talk about service! I won't have any future reservations about bringing my car into Rountree Ford for any future service needs. You really made me feel like you care about putting customer service first! I am impressed! Great job guys!

Dewey Burton

May 29, 2015

Service was super fast....we were told up front what the cost would be , and the truck was repaired the same morning ...thank you for the great service with no pressure ......

Sherry Johnson

May 28, 2015

Ok it was good great service m. I was shopping for another car.

Leonard Ball

May 28, 2015

every one was friendly and professional even detailed car after

Craig Rucker

May 28, 2015

let me tell you what a gift it was to roll into your service dept and deal with Miss Inger she was professional and helpful with our vehicle problem that was repaired by your excellent staff tech Oscar. they threw away the mold with Inger what a great customer care personality thank you for your service see you again.

James Mulhearn

May 26, 2015

Chris Hamrick was our salesman and he made the whole experience very enjoyable. He answered all of the questions I had on my new 2015 F-150 and he held navigate the new Sync system. Love the buying experience at Rountree-Moore!!!!!!!!!!!!!!

Deborah Ware

May 24, 2015

Great, wonderful, personable, stupendous !!! I've purchased 4 vehicles from them.

George Scott

May 24, 2015

Inger was very proactive in making it a good experience.

Stephen & Freida Myers

May 22, 2015

Randy Fletcher was outstanding in taking care of all our vehicles . Because of him our whole family buy our vehicles from Rountree.Moore. My family comes all the way from Tallahassee to have their vehicles serviced. We could not ask for a better dealership. The Professional manner Mr. Randy Fletcher show us was great. Thank you for a wonderful experience at Rountree Moore.

Patricia Miller

May 21, 2015

I didn't expect to leave there with a car , matter of fact I was only just come to look at the Edge . My salesman was a very very nice man . I really appreciate his kindness I always dreaded car buying This was the best car experience ever.

Judy Pruitt

May 20, 2015

The staff is very helpful and the new facilities are very nice.

Rex Strickland

May 19, 2015

Ford Edge had a recall. Service was very good and the staff was extremely helpful.

Charles Carlson

May 18, 2015

Chris got us into a 2015 EDGE, we had come in to get a new 2014 EDGE. Got the vehicle we wanted!

Julie Bielling

May 18, 2015

Prompt to set up appointment to take care of the problem and completed the work in a very timely manner when vehicle was brought in.

Cynthia Byrant

May 15, 2015

Quick service. Appreciated the free car wash. Air filter for $30 though. Are y'all crazy?

James Lang

May 15, 2015

2015 Mustang - salesman very knowledgeable and helpful throughout the process of purchasing vehicle.Entire staff was super helpful.

James Edinger

May 13, 2015

We broke down at 9pm on I 10. We had the car towed to your place and left it. Called your service rep and told him we were heading to Me. that day. He gave me a time it would be ready. He was within 15 minutes. Great job.

Tracy Johns

May 5, 2015

My 2014 Flex was brought in for an oil change which was done quickly. When I went to cash out they had indicated on paperwork that I rejected tire rotation & that the vehicle needed alignment. However,this issue was not brought to my attention for it to be corrected until they were through with the oil change & ready for cash out. Advisor should have made me aware of situation so it could have been corrected. Also, tires were rotated at 10,000 miles & this was an oil change just 5,000 miles later at15,000 miles.

Matthew Jolley

May 2, 2015

My new ford fusion is Great! I love the gas milage I'm getting. Having an awesome car is fantastic, but having even more pleasure with rountree Moore ford Customer service makes the experience 100 times better!

CTTIII

May 1, 2015

Treated well, very professional. Coffee neede improvement.

Rebecca Jones

Apr 30, 2015

Regular service on my vehicle, staff was friendly and prompt

Dorothy Allen (Thelma)

Apr 28, 2015

Escape, the service was great, everyone was very helpful, will make an appointment to have touch up paint done. See you all soon.Thelma Allen

Theresa Geiger

Apr 28, 2015

The staff was so totally helpful and I appreciated everything that was done on my Ford Transiet Connect.

Lauren Hewett

Apr 27, 2015

I had a great experience at this dealership. Kione was very helpful and kind and made the experience very easy.

Toni Cabe

Apr 25, 2015

Timely service. Clean facility. I think this comment section should be optional

Leola Britt

Apr 25, 2015

Helpful friendly staff. Went above and beyond to make the transaction easy.

Samuel Pacchioli

Apr 23, 2015

Outstanding experience purchasing the vehicle, this is our third vehicle from Roundtree Moore and there will be more.

Joe Ward

Apr 22, 2015

Great service as always. Have never had a problem with your service department.

Ronald Gossett

Apr 21, 2015

I have never had bad service at Roundtree Moore. Have bought several cars there and never had a problem.

Shelley Parsell

Apr 21, 2015

2015 Mustang GT 500 50th Anniversary and 2014 F150 4x4

Tyrik98

Apr 20, 2015

I gave Kione and excellent rating because he was very patient with me and he did not rush my decision making. He made sure I got into the vehicle that would best suit me. He did everything he could to make sure by car buying experience was great. After submission of my application he came back with a result that landed me the car I have today and I even traded in my old car. Kione remained to the dealership with me until I got the keys to my 2015 Kia Sportage! However, everyone at the dealership was nice and very courteous. I would recommend everybody to go to Rountree Moore Kia and ask for Kione.

Norman Clark

Apr 16, 2015

It took a little long, for an oil change. We waited 1hr 30 min. and had an appointment.

Rex Strickland

Apr 15, 2015

The vehicle my wife and I drive is a Ford Edge. The service experience was pleasant. Mr. Randy Fletcher was extremely helpful and courteous. Mr. Fletcher is a huge asset to Rountree Moore's Service Department. I had a good experience with all the Service Staff that came in contact as well. Also, the newly remodeled facility and Customer waiting area is very nice and comfortable.

Henry Bellinger

Apr 13, 2015

Randy and the mechanics as always did a fine job. I've said it before and will continue saying it Randy is the main reason Rountree-Moore has my business today.

Haley

Apr 11, 2015

Mark McRae was very patient with me through my car buying experience. He took me to several different lots, let me test drive as many vehicles as I needed, was very patient with my energetic toddler and gave me his honest opinion about every vehicle I looked at. In the end I feel like I found the PERFECT and most practical vehicle for me and my family. I left the dealership with a smile on my face and feeling that I picked out my vehicle, it was not picked out for me. He did not try to talk me into a vehicle that I was not sure about, he was just there to assist me along the way. In fact, I got a better vehicle than I was hoping for! I do not intend on getting a new vehicle anytime soon but when I do I will definitely go back and see Mark McRae. I recommend any and everyone that is looking for a car to go and visit him at Rountree Moore Kia.

Henry Church

Apr 9, 2015

we were looking for a truck. I when on internet first Karen came back very friendly and help full. She in turn us over to Russ he was so helpful we talk several times on phone deciding what we wanted and of corase what we could afford. He ask us to come in everyone there was so friendly. Russ show us several trucks and must have made 20 trips to his sale manger trying to get us what we wanted. He never gave up but never try to push us to buy something we couldn't afford. Once we found the truck we wanted the finance guys when to work and they did a great job getting us finance and interest rate that fit our needs. Then after everything was final Russ came in the next morning early to have our truck detail and they did a great job. From the time we first talk with Karen and then meeting Russ and all the fine people that work there it was a very good experence. My wife and I were treated so good and we got our 2013 f150 so thank you and when we are ready to again purchase we will come to ROUNDTREE-MOORE

Larry Stubbs

Apr 8, 2015

Service personnel was friendly and helpful. Had minimum wait time for the service to oil change

Lee Ridenour

Apr 2, 2015

our daughter and son-in-law had just bought a car from you and were very pleased with everyone. we had talked about possibly getting a new car,so they told us to check with ya'll. did not intend to buy a car that day just look, but everyone was very helpful and had just what we were looking for at the right price. very happy with our new car

Michael Perez

Apr 2, 2015

Good service very impressed good people good place

Peter Nicholls

Mar 31, 2015

Another great service appointment. Taken on time and finished on time.

Leon Thompson

Mar 31, 2015

First time buying a new car. Single mom of one! All around a good experience.

Victoria Lupton

Mar 30, 2015

Everything about my experience was great. I traded in my Ford escape for a beautiful Dodge Journey and gave my family the room we needed to travel. Everyone was more then helpful and really made the effort to put me in the car that was perfect for me. It's even my favorite color, red.

Myriah

Mar 29, 2015

I purchased a slightly used Rouge from the Ford dealership. I decided to continue to use the Ford Dealership for my service, in large part due to "George" who was the service consultant. He is always polite, and most importantly he always does what he says. This past service he had my car washed. I think it looked better than the first day I bought it. Whoever cleans cars is amazing. I got a shuttle to work from "Marty". I have taken the suttle with him before. What an enjoyable ride, and a what a positive individual. Several years ago I had a series of bad experiences with your service department. What a change. It feels like I am seeing old friends now. Thanks....you have a fan. Your customer service is second to none.

Judy Todd

Mar 27, 2015

I purchased a Nissan Cuba. This vehicle is just what I needed, it is easy for me to get in and out of, it is also good on gas. The staff was very helpful in find the right vehicle for me.

Andrew Hamrick

Mar 27, 2015

Salesman was very professional knew his product very well was able to answer any question I had about the vehicle the management staff was very friendly and we're able to expedite my purchase

brittanyhjackson

Mar 26, 2015

Russ was very kind and easy to work with. He made our car buying experience easy. I highly recommend him if you are considering buying a vehicle.

Gerald Butler

Mar 25, 2015

PU was in for 70K service, purchased maintenance plan when bought PU. My son brought vehicle in for service, Service tech was told about service plan and still tried to sell my son the oil change/tire rotation special. (this was cover in plan I bought from your dealership). If my son hadn't called me first I would have paid for this covered work. Need to coordinate better.

ziggyxme

Mar 24, 2015

I found Randy to be very helpful and over all I feel that he went over and above the normal sales man ship. He has been here for me through all the transaction and the service of the vehicle. Thank you for all excellent service and the smile that went with it. I REALLY appreciate all that you have done to be of help to me.

Ryan Sedgley

Mar 23, 2015

We had to get my wife's car aligned. The service was outstanding!

Horace Davis Jr

Mar 20, 2015

We purchased a 2015 Ford Escape se. Jason Heap was oursalesman. He was very professional, courteous,listen to what we were looking for. Would definitely recommend him our friends to come see him if they are looking for a new car.

Andrew Hamrick

Mar 19, 2015

Robbie was very helpful in explaining about my problems and worked to resolve them would definitely recommend him to my friends and family

Alvah Rountree

Mar 19, 2015

My new F-150 Pick-up was in for a repair/replacement of the Bed Cover. Mr. Randy Fletcher. our Service Representative, was his usual courteous, helpful self in handling all of the arrangements for the work. Your Firm is certainly blessed to have an individual such as Mr. Randy Fletcher working for you.

Thomas Bates

Mar 18, 2015

Everyone was very helpful..nice environment and thank you Andrew Hamrick.

Helen Gallegos

Mar 17, 2015

Very good sale person work with until we were please No problem

Sandra Goodwin

Mar 14, 2015

Good serviceGreat place to deal with. Very friendly.

Helen Gallegos

Mar 14, 2015

The manager came out to greet us at 7:30 n the morn and was very helpful went to get the keys to drive some trucks And send out a very friendly sale man Chris he was very nice. N. We went to eat breskfast N decide to go back n get a truck there. He get a 110%

Tammy Bell

Mar 13, 2015

I will do all my business with Rountree Moore Ford

t. holcomb

Mar 12, 2015

Very professional service and prompt. Stand behind their work. This is the third vehicle I have purchased from this dealership. Two new and one used for daughter.Good people.

Albert Oliver

Mar 12, 2015

The service was great and my vehicle is now running fine

Gaylan Jackson

Mar 11, 2015

The Service Manager (Randy) provided Excellent service to my F-150! GREAT JOB!

Oda Dillon

Mar 11, 2015

Mr. Shelly has turned a nightmare into a pleasant experience. Thanks to Dan and Lori for all the help.

Maureen Boatright

Mar 11, 2015

In the past I never took my car to the dealership for an oil change. Since I bought and brand new car, I thought I would give it a try. The staff is great and so far I have had a great experience. I will continue to go and recommend everyone to go.

Dei Rossin

Mar 10, 2015

I received an oil change. I feel as if the price for an oil change as gone up significantly. The price isn't competitive.

Mabel Combass

Mar 10, 2015

The staff are very helpful and courteous. I have my oil changed there all the time and I have never had any problems. Wonderful staff.

Johnny B Calhoun

Mar 5, 2015

Ford F-150 Plantinum. Service was above average. Salesman very cordial and helpful. I love the truck. Will consider your dealership in the future.

Thomas Gardner

Mar 4, 2015

the service advisor that handled my truck was excellent however one older gentleman that works in service was very rude to my wife.

Nathan Herbert

Mar 3, 2015

Robert helped out a lot. They let me trade in my beat up truck and drive off with a great gas saving focus . I like rountree Moore ford dealship.

Wes Johnson

Mar 3, 2015

I bought my Explorer XLT remotely. I live in another state and Rountree Moore Ford had exactly the Explorer I was looking for. It was the easiest car buying experience I have ever had. Car was delivered to my door and the driver took my trade-in with him. I had 1 phone conversation with the salesman, Jason. Most of our communication was done via texting. Very good car buying experience.

Keith Rudell

Mar 3, 2015

Thanks. Really well done and I appreciate your service..

Aimee Chauncey

Mar 2, 2015

I was helped and am happy. Looking forward to driving my vehicle for.years.

Guadalupe Romero

Mar 2, 2015

I'm Satisfied good work tanks for the good service

Robert Kester

Mar 2, 2015

We were on the road traveling I75 to Ft Myers with a 5th wheel in tow, when the check engine light went on in our new 2015 Ford F250. It was 5:30 am, dark and cold. We found your dealership via Google search and arrived in your parking lot at 6:00am. Even though your sign said that you didn't open until 7:00, the man who opened up at 6:30 greeted us and listened to our tale. He instructed us where to unload the 5th wheel and got us right in when the mechanics arrived. We tried to wait it out in our camper since we had a dog with us. The serve techs were very kind to invite us to bring our dog in and wait in the waiting area. The problem with our truck was diagnosed and repaired quickly and we were back on the road by 9:00. We really appreciated the prompt and courteous service we received.

Regginald Ford

Feb 28, 2015

Randy is the best..I like come to the dealership because I know everything is going to done right.

Dorothee Call

Feb 26, 2015

I was having trouble keeping air in a tire and my driver side door didn't close properly. Randy LISTENED to what I said and my car was well taken care of. I am very happy with Roundtree-Moore Ford.

Jeffrey Terry

Feb 25, 2015

Great Service, Fast and Professional... Will Recommend to others

Theresa Fleming

Feb 25, 2015

The experience was good except for the person working on the vehicle seemed to care less and did nothing special on the vehicle much less look it over to see if anything else was wrong and it is and i had mentioned it.

David Liles

Feb 25, 2015

I was not notified when the parts came in as promised. Time was critical so I called and found that the parts were in and set up an appointment time. This happened with the washer pump and the dome light. Both of which I needed done before a road trip. No harm done though. I spent years in the auto parts business I've been on both sides of the counter. I know how easy it is to slip and not follow through so I tend to be proactive.

Jerry Wood

Feb 24, 2015

Met me at the door. Polite, new the products and had a good deal financially. Met my required monthly payments. So I drove my 2014 F150 home. All good. Thanks.

Harold Augspurg

Feb 24, 2015

I purchased a F150 super crew. I did not care if I bought a Chevy, GMC, or Ford. I needed a truck that could pull my 8000 pound camper better then my Tundra. I think this truck with the 5.0 liter engine and the 3.55 rear end will do it. I'm going to take the camper out next week and see. I went to numerous car dealers in 4 different towns and looked at a lot of trucks. I told each salesman that I was going to purchase a new truck within 2 weeks. Russ Waters was the salesman that acted like he wanted to help me most. He asked good questions to see what I wanted and he followed up with phone calls and E-mails. When I arrived at Rountree-Moore everyone was very friendly and helpful with out being pushy. I also enjoyed meeting Ms. Mary Rountree. Thank you, Russ Augspurg

Bell family

Feb 23, 2015

my husband and I bought a 2014 f150 and we love it my husband took his son in and he bought his first car from Robert lynch great service I would recommend anyone to the dealer ship and ask for Robert lynch.

Rhonda Firestone

Feb 22, 2015

Traveling through with our E450 motor home. Check engine light started flashing. Pulled into a campground a block away. Dropped vehicle off the next morning at 8. Had a diagnosis by 10 and we were back on the road by noon. George, the service advisor was very informative and professional. Great experience. Hope the guys enjoyed the pizza !

Fay Small

Feb 22, 2015

This was our third new vehicle purchase from Rountree. The sales person was very pleasant and helpful.

Linda Pace-robinson

Feb 20, 2015

STAFF ALWAYS HELPFUL. ALWAYS GOES BEYOND TO MAKE SURE EVERYTHING IS OK.

Debbie Aldridge

Feb 20, 2015

I came in for service on my F150 and the staff were great and the wait time wasnt long at all. No pressure on sales they did inform me what needed to be done and gave me a print out explaing what the services were. Comfortable lounge to wait in with TV and bottle water was available.It would be nice if you had a small cafe with like sub's chilli dogs ect and like run daily specials 9-5. Just a thought. But my experience was nice.

Carol Jones

Feb 19, 2015

Robbie,the service manager, went above and beyond the expected customer service to meet our needs.He never gave up trying to find the right part to fix the problem and constantly kept us informed on the situation.He was honest and considerate and made sure our vehicle was fixed in a timely manner.We will never take our vehicle to anyone else.Robbie is a real asset to Your service department.Thank you.

John Dow Jr

Feb 19, 2015

Very friendly staff and knowledgeable professional technicians !

Skip Kinne

Feb 18, 2015

Second time buyer with you. Excellent company! I will continue to shop with you..

Mrs. S. Lang

Feb 18, 2015

Mr Hudson checked me in and was very helpful. I'm very satisfied with him and the clerk that helped when I checked out. As a courtesy to Lincoln buyers, you wash and clean their car. I am very disappointed on this visit. You have always performed the service on my car. In the past my car looked fantastic, including paper floor mats for protection. None this time.

James Souther

Feb 18, 2015

Great sales staff found the truck I was looking for in less than a week

Timmie Wicker

Feb 17, 2015

they took care of me fast. mat had every thing ready so things went smooth. everyone i worked with was niceyes i would refer the dealer ship to anyone. thanks to everyone

M. Thompson

Feb 17, 2015

We bought a Cadillac Escalade from Tammy Bell she went above and beyond for me. I was looking for a SUV with some pretty specific wants and she kept me up to date and in touch with me regarding vehicles she thought I would be interested in. She never gave up looking for just the right vehicle for me. This is my 2nd vehicle purchase from Tammy Bell and I highly recommend her to family and friends as well. Derek Mills in detailing made sure the truck was sparkling clean for us inside and out. Stephen Jones also went above and beyond with this vehicle and customer service. George Hudson took great care of us in the service department. This is why we have came back year after year to Roundtree it's the relationship after the sale that really matters. We have bought numerous vehicles for over 10 years from Roundtree. Great group of people that work at Roundtree. We will always come back to Roundtree. :) The Thompson's

Wanda Bembry

Feb 17, 2015

Toyota sienna van great service and staff very knowledgeable with professional views.

Tasheika James

Feb 17, 2015

Beyond my expectations when it came to the quality of service and being seen in a timely fashion. Thank you so much!

Deborah Faircloth

Feb 17, 2015

Got to service department before opening hours. Car was serviced before opening hours.

Stephen Thomas

Feb 16, 2015

It was amazing,I have multiple family and friends with vehicles through you all,I have gotten to know you all through the years by helping my step dad in his business as he does the janitorial for rountree Moore an he also just purchased new vehicles,but all my familys awesome experience is what sent me to u all,I send great comments of Excellency to Stephen Jones, Jason heaps, and mike the finance rep, they fought hard to get us where we are to get into a new vehicle you all are amazing treated us like family,we love yall and God Bless. U all are AMAZING!!!! Honestly this survey doesn't have a high enough rating for the service we received it's well above what this survey offers and you tell Stephen Jones and Jason heaps we send our best wishes to them and thank you all of rountree Moore. God Bless

Ralph Little

Feb 16, 2015

George Hudson is very professional and courteous. I have complete confidence that he will have the services performed that are necessary. George make me feel welcome and that my business is valuable. I have bought numerous cars and trucks from him and now have his professionalism in the service department. I continue to do business at this dealership because of the service that I have received in sales and service from George Hudson.

James Gallagher

Feb 13, 2015

russ waters did a great job showing us vehicles and cutting to the price we needed--i would use him over the toyota store we have bought 2 or 3 vehicles there salesman cant get it done must go to manager all the time-ford store paperwork took way to long -we were the only ones there over an hour just to get to us for signatures we brought our own money?--the car is great

daniellec08

Feb 13, 2015

Awesome customer service! Trey was very helpful in helping me find my new car at a great price in no time! Very honest, not just trying to make a sale! I would highly recommend Trey to anyone shopping for a vehicle!!

Vernon Lloyd

Feb 11, 2015

Service was great, George Hudson was my advisor. All of the issues that I raised were addressed to my satisfaction.

Michael Harris

Feb 11, 2015

The staff was easy to talk to and they listened to me. They also get me informed and checked to see if i needed any trasportation.

Brian Gregg

Feb 11, 2015

I Always Great Outstanding Customer Service from the Service Department each and every time I take my Vehicle in Regardless what it is in Need of. Everyone is Very Helpful and Friendly throughout the entire Service Department.

Thomas P Moffses,Sr.& Mary T. Moffses

Feb 11, 2015

WE HAVE AN MKX AND THE SERVICE DEPT. HAS ALWAYS TAKEN GOOD CARE OF US.

Marina Sherrer

Feb 10, 2015

I brought my vehicle in for an oil change and tire rotation. I was very impressed with how quickly my car was serviced and the great deal they had going on!

Donald Boyd

Feb 10, 2015

Work was done right on time without much waiting. Appt availability is great.

Carlton Glenn

Feb 10, 2015

Dropped off my car and got a call that everything was finished less than 45 minutes. Great service!

William Osborne

Feb 10, 2015

The purchase of our new Ford Edge was a wonderful experience that was made streamlined and pleasant by the help of our salesman and sales manager. We were pleased in every way by the way we were treated as we shopped for our vehicle. We never felt unduly pressured or rushed along the way. I am certain we will buy another Ford.

George Slusher

Feb 7, 2015

The experience on the customer service were great!

Jamar

Feb 7, 2015

.Very friendly place and the people were amazing. Was only coming to look but Donnie made me a sweet deal and made sure i left with something

William Clem III

Feb 6, 2015

Very knowledgeable and professional a good experience all around thanks

James Hart

Feb 5, 2015

Purchased a F-150 FX2 Sport. Robert the salesman, was very helpful in all aspects ofhelping make the experience of buying a new truck enjoyable.James Hart

Brian Macmahon

Feb 5, 2015

F250 super duty diesal. Sales man was very helpful on helping me find the best truck for the money. Financing went smoothly with a great interest rate. Features I needed added was done promptly and well.

Jerry Huett

Feb 5, 2015

Liked the service rep and the job done on the brakes and oil change.

Charles Cowen Jr

Feb 5, 2015

I went to the dealership on a Sunday to look at a Kia Optima I had seen online, not knowing the dealership was even open on Sunday's. I was approached by Charlie who briefly talked about the car and we took it for a test drive. We then talked about a few other vehicles I was somewhat interested in and then he suggested I test drive a Mustang GT. I was hooked. A few days later after consideration I called him back to let him know I wanted the one we discussed that was in the showroom. However, he let me know it was sold the previous day. They were able to find the exact Mustang I wanted and it turned out to be even better than the one that was sold from the show room. The staff was very help and the whole process was great. I couldn't be happier with my purchase.

Larry Peck

Feb 3, 2015

Your service check-in needs some work. Customers and service writers never knew who was next. The service writers job is really streamlined now, but for my experience, who is really next!

Kenneth Kinsey

Feb 3, 2015

It was nice to have my car washed and vacuumed out. Kelly did an awesome job

Callie Garrett

Feb 3, 2015

I'm in the military and needed a car before I shipped off. I walked into the ford office and everyone was very helpful. Lori Hewitt for me in a new Ford Focus the very same day I walked in. Thank you so much for all your hard work and kindness!

Bob Lilliott

Feb 3, 2015

RANDY FLETCHER WAS AS USUAL VERY HELPFUL appointment was made via internet I arrived early, vehicle serviced .

Peggy Phillips

Feb 2, 2015

2012 Ford Focus. Service was great. In and out promptly.

Joan Ward

Feb 2, 2015

Lori Hewett was a pleasure to work with during our purchase of a 2015 Ford Explorer. She was patient, knowledgable, and very informative. The paperwork was processed quickly and Lori spent an extra hour in the vehicle going through voice activated navigation, phone, and Sirius. She made sure I was aware of all the features and told me if I needed to come back for "another lesson" she would be glad to help. The vehicle was washed, waxed, and beatufully detailed. Lori called two days after our purchase to ask if we were happy and had any questions. I could not be more pleased with my new Explorer and the service RountreeMoore Ford offered. I have already given lori's business card to a friend and highly recommend her and the dealership.

Danielle Twyford

Feb 2, 2015

Good buying process with very helpful staff. Longer than expected but mgmt and sales rep were excellent.

Explorerlover

Feb 1, 2015

Lori Hewett was a pleasure to work with. She was very friendly, patient, knowledgeable, and helpful throughout our whole purchase experience. She spent the entire day with us and after we completed the sale, she spent over an hour in my new Explorer going though all of the features, such as Voice commands, Sirius radio, and navigation system. She called two days later to see if I had any questions and offered another tutorial session if needed.

Janet Stoerkel

Jan 31, 2015

I took my car in for a recall fix and staff was very helpful, courteous and completed the job within 3 hours...they even washed and cleaned the car.. a good experience today..thanks Roundtree

Raymond Logan

Jan 31, 2015

When I drive I in past years I can always get the red carpet treatment from George Hudson in sales and service also Randy goes the extra mile to make me and my wife feel our trucks and SUV are safe for us and our grand children.....etc

Lucy Mcelroy

Jan 30, 2015

2013 Ford Edge SEL what presently own and had Serviced. Bought my First Ford from Rountree Moore 10 Years ago, this is my third purchase from them .. The Service was Great even better than in the Past .. They Understood my Desire for Synthetic Motor Oil and did an Excellent Job .. As Long as Get Service like this last one, won't even consider service elsewhere unless traveling and the need for service arises while away ..

Patricia Lowenthal

Jan 30, 2015

I purchased a 2009 Toyota Yaris from Mr. Kez Ford. I feel like I received a good deal, however, I was mislead into purchasing a permanent tag with the belief that I would get it the same day, however, I was sent off with a temporary tag. Also, they attached a 3% fee because I used a "debit" card. This information was not disclosed to me, prior to purchase. Needless to say, I was ready to cancel the deal, first with the car tag and now with a 3% fee. They did split the fee with me so I left with the vehicle.

Kenneth Sweet

Jan 30, 2015

Everything went very good. The staff and managers were awesome!Love this place and my new ride.Service got me right in(even though I just showed up).

Michael Arthur

Jan 30, 2015

Ford F150.My experience was great! Everyone was so friendly.The staff answered any and all my many questions. I love my new truck and will defiantly come back for my next one. Thank you so much for helping us. We love our truck and we even got a free oil change. So thanks again RountreeMoore!

Roger Ward

Jan 30, 2015

I have had more than one good expierence with Rountree-Moore Ford and I reccomend all of the people looking to buy a car to go there and to talk to Kione! I will continue to buy my cars from Rountree Moore Ford! I love my 2014 Ford Fusion Hybrid!

Nicolas Hemes

Jan 30, 2015

Kelly as always did an Outstanding job.Also the delivery/pick up service was excellent.

William Womble

Jan 29, 2015

Everything was great and the cafbuying was easy. Brad Howell and Steve Jones were a pleasure to deal with.

William Osborne

Jan 29, 2015

Our recent experience purchasing a Ford Edge was simple and pleasant due to the assistance of our very proficient sales representative, Brad Howell. He was well informed and courteous every step of the way during the purchasing process. If his demeanor is typical of all the service representatives we will definitely be buying another Ford vehicle in the future.

Clive Singh

Jan 28, 2015

I always enjoy taking my vehicle to Roundtree Moore service department because the staff are very friendly and helpful.

Larry Krahn

Jan 28, 2015

I needed a new sync module for my Ford Edge. The service manager was very helpful and ordered the part which came in the next day. I was happy to find out the module was under warranty. My car was ready when I needed it on Wednesday -- THANKS

Gloria Spivey

Jan 28, 2015

On time and fixed problem! My customer representative, George Hudson takes excellent car of my car.

Callie

Jan 28, 2015

Ms. Lori was absolutely amazing through the entire experience! This is the second vehicle she has helped me purchase! I am only 18 and she treated me with such respect and professionalism. I loved my experience at roundtree Moore and with Ms. Lori! I would recommend her to anyone I ever come into contact with!

Mr. Patrick

Jan 27, 2015

Love the new facility and the service was great as always!

Sandra Isenberg

Jan 24, 2015

Yesterday I bought a used Lincoln Aviator SUV, I didn't only get a beautiful car at a great price but I got the best service from the salesman Charlie Jolliffe.

Michael Cruciano

Jan 23, 2015

Very pleasant and trustful, service was able to take my F250 truck in on time. I was told by another Ford Truck owner to take my truck to Rountree-Moore, as you know "word of mouth" is the past. I live in Michigan and if I am in the Lake City area and need repair on my Ford vehicles, I will put Rountree-Moore first on my list.ThanksMike C.

Russell Lane

Jan 23, 2015

F-150 Lariat. Very good service. The Staff was really helpful.

Keith Miller

Jan 23, 2015

I was so impressed with how clean my car was after it got washed after the oil change I didn't even recognize it! Great service!

G. Sam Omasere

Jan 23, 2015

It was professionalism all the way through. She was very patient, nice, and understanding. Without knowing her, I requested she waited on me, she did. That shows the extent people will go to make customers feel wanted and appreciated.

Cindy Forsyth

Jan 22, 2015

I purchased a 2015 Ford Escape. Russ was a great salesman and helped us out with all of our questions.Thanks Russ!

Dardie Bolin

Jan 22, 2015

They made the whole buying experience a pleasure. This was my first time buying and I love the car!!

Ragon Knight

Jan 22, 2015

My husband and I bought a 2015 Ford Explorer from Rountree-Moore and we could not be happier! Our dealer was Kez Ford and he was the best dealer we have ever talked to. He made our car buying experience easy and fun. We did not feel pressured at all to buy the vehicle like we have been at other dealerships, and it was not a long drawn out process either. We cannot stop telling people about how great Kez was and how we will buy more vehicles from Rountree-Moore in the future!

Bud Thayer

Jan 22, 2015

Fast dependable service! What more could you ask for!

Horace Shepherd

Jan 22, 2015

We helped our granddaughter purchase a 2013 Toyota that was in like new condition. Our salesman, Russell Waters and Stephen Johnson the sales manager were very helpful in making his happen. Being a full time college student she had a very limited budget which dictated what she could afford. Russell came through with the perfect vehicle for her that was within her budget and we appreciate the outcome of their efforts. She loves her new car. Thank you.

Loretta Steinmann

Jan 22, 2015

The service has always been exceptional. Service representatives always most helpful.

kml

Jan 21, 2015

We just purchased a (slightly) used truck from Rountree Moore, and Eddie made it a great experience. He was very helpful in the decision making process and guided us through the purchase from start to finish. The whole group was courteous and everything went very smoothly. We left feeling great about Eddie and everyone else in the office, and we love our new truck.

Cheryl Libbert

Jan 20, 2015

Our salesman, Brad Howell, was great to work with.

Jason Massey

Jan 20, 2015

Great Experience! I and my wife purchased a 2014 F150 crew cab from there and we love it! Our salesman, Brad Howell, patiently showed us multiple trucks and worked with us diligently in order to make sure we were satisfied. He accompanied us on a no-stress test drive to fully understand the vehicles characteristics. I even changed the vehicle I wanted mid paperwork, with no flak from Brad and the staff. The parts department was also very helpful as I needed a tag mount for the front of my new truck. Brad even took the truck to the body shop, which quickly installed the tag mount for me! Truly a pleasant experience with no complaints whatsoever.

Shanna Lopez

Jan 20, 2015

Working with the Ford part of Rountree Moore was pleasurable. I was able to connect with my Sales Manager, Robert Lynch at any time that I needed to. He has also followed up with me after the purchase to make sure everything is going the way it is supposed to.

Misty Dubose

Jan 20, 2015

I love the people and atmosphere. Service is wonderful there.

Curt Bryan

Jan 20, 2015

Started off a little rough only cause im the type of person whose doesnt like car payments but have to admit. Ford dealer did good and got me a great deal. Ill be back.

Amanda Dixon

Jan 20, 2015

2013 nissan juke. Staff was great. Experience was wonderful.

Nathan Herbert

Jan 20, 2015

I bought a 2012 Ford focus and a 2015 ford Mustang. The service was excellent and no pressure to buy a car. Robert and Donnie were very helpful.

Jerry Daskoski

Jan 20, 2015

great service as always and really quick for not having an appt.

John Montpetit

Jan 19, 2015

Service was excellent all the way.Sencerly, John.

Sharon Manley

Jan 19, 2015

The Service staff were so friendly and accommodating.

Barbara Jackson

Jan 19, 2015

Ever thing was great. Great personality in service department

Courtney Keen

Jan 19, 2015

This man, Eddie Gregory, did an amazing job at getting our family in a new vehicle!! I am so please with the hard work he put into getting us into a vehicle and the exact one I wanted too!!!! Words can't explain how blessed we are for him to help us. He got us the lowest of payments and the car to a decent final price. Thank you so much!!!

Marilyn Favorito

Jan 18, 2015

I came in to have my oil changed & they got me in & out. Everything was great & staff is very friendly & helpful.

Jerry Wood

Jan 17, 2015

Went in to try to figure out the problem with the truck and nobody new. So I had the oil changed and went on my way.

Mark Redd

Jan 16, 2015

The experience was fine. Everything that was supposed be done was done. Randy was a great help and promised that he would follow through on ensuring the part that I have been supposed to receive for a year now would be done.

Margaret Weekes Wong

Jan 16, 2015

Cordial and helpful. Cooperrative. Cordial and helpful. Cooperrative. Cordial and helpful. Cooperrative.

Albert & Gladys Barton

Jan 15, 2015

Hi, quality of work was excellent. Also, want to mention how good the USAA appraiser was. However, the picking up my auto I thought was lacking. I called the front desk receptionist around 4 p.m. to ask was my auto ready to be picked up, as they had it 2 days and this was the end of the 2nd day. She said it was ready but it needed a quality control check, that they would call when it was ready. Since I hadn't heard anything by 5pm, I went to the body shop and my auto was in the parking lot and complete. I walked in the receptionist area and asked the same receptionist if my auto was ready. She said no, it still needed a quality control inspection, I could pick it up tomorrow morning. I asked her couldn't they do it now, as it shouldn't take long. She went to the back, came back and said they still had to check with insurance company, I informed her I was paying for it, the insurance complany was reimbursing me. She said ok, you can take it. I then paid her, asked her "was this the quality control". She looked at me and shook her head yes, I took my car and left. Apparently there was a miscommunication somewhere. If you don't know the reply to a question, tell me!

Jessie Mcswain

Jan 15, 2015

I'm very pleased with the services. My car runs like a brand new car. Thanks for everything!!

Laurence Rossignol

Jan 15, 2015

Staff in service is always helpful..Vehicle servicesd quickly and everyone was helpful and happy.

Lucy Fritzie

Jan 15, 2015

The staff was wonderful. The service was great thanks Randy.

Shawna

Jan 15, 2015

I bought a ford Taurus limited. Brad Howell was my sales person and was great! Bought my last car there and now my new car and probably my next as well.

Bruce Weider

Jan 14, 2015

Super staff.... Had 2014 Edge serviced.... Will definitely recommend.....thanks again

William Keen

Jan 14, 2015

I purchased a F-150 STX. The service was excellent.

John Evans

Jan 14, 2015

I would love to give excellent on area's of purchasing this vehicle, but I can't in good conscious do so. I believe finance person and general sales manager did excellent, but my sales representative did OK. She seems like a nice person, but she did not know enough about the vehicle. I could not locate the jack for vehicle and she insisted it did not come with one...It did. I recommend all salesperson to know the vehicle they are trying to sale.

James Peek

Jan 14, 2015

Great service very friendly :) A+ love this place and the people there. Will definately recommend :)

Roger Terry Jr

Jan 14, 2015

i own a F150 truck and purchased it from you, the service was great and the staff is always great and helpful

John Mcgraw

Jan 14, 2015

purchased a ford fusion - usedservice was great! very helpful!staff was awesome!

Blenda Carter

Jan 14, 2015

Service Tech was great cashier horrible.I made an appointment they didn't bother to check so I waited in line for about 15mins then had to provide all the information again including the fact that I had a complimentary oil change for the purchase of a new vehicle. when I came back to pick up my truck they had thought I change included in the bill.

Jonathan Meek

Jan 14, 2015

It was great. No problems. My service man was awesome.

Sandi Boatright

Jan 13, 2015

the service was fast and everyone was very helpful and friendly.

Bronze Jones

Jan 13, 2015

Excellent service and great people looking forward to future deal with rountree moore ford

Robert Porter

Jan 12, 2015

F150 purchased and service was excellent. The staff was very friendly

Donna Harvey

Jan 12, 2015

Kione was very helpful with my purchase of my new fusion

Joyce Hancock

Jan 12, 2015

The only prolem I had was waiting to long for the vehicle to be washed. The service was excellent otherwise.

Andrew Hill

Jan 12, 2015

service was good, staff was good, as expected! ill be back in another 5000

Brenda Kennedy

Jan 9, 2015

I was very pleased with the service I received on my Ford Edge. I was in and out, and the staff was pleasant.

Donna Newsome

Jan 9, 2015

I was early for my appointment , my SUV was taken immediately and my oil. Change was done quick , great staff, just love Roundtree Ford

Mary Lee

Jan 9, 2015

I have a 2013 Escape and a 2005 Expedition from this dealership. I always receive prompt and very courteous service here. These folks go the extra mile for their customers.

Ronald Barnhill

Jan 9, 2015

Good Work and fast work done. Great service in the service department.

Stephen Ambrozy

Jan 8, 2015

The short experience I had with Round-Tree went quite well, better then I have expected. Paul the auto body manager was very helpful in taking the time to walk me through the damage findings report and what will be needed and how the repairs will be done. Paul allowed me to make a good decision to or not to do the repairs based on his expertise. Paul covered possible nickel and dime repairs in the future as well as safety concerns. Thanks to Paul and Keith the insurance adjuster from Gieco made it easier to except the report my ride was going to be a total lose.Thanks, Steve A.

David Bridges

Jan 7, 2015

2014 F150 Ford Pick Up. Our service was great. We have purchased 3 vehicles from salesman Gus Rentz. We trust him to help us find what we want and the price we need.

Ray Bell

Jan 7, 2015

Kelly Holcombe is a real asset to Roundtree-Moore dealership. He is so helpful and friendly and takes care of customers very well. I am a returning customer and will be back when I need service on my truck and will recommend Roundtree-Moore to my friends.L. R. Bell

Bobby & Carolyn Bozeman

Jan 6, 2015

Just what we were looking for in a new truck can't say enough good things, about Russ Waters and Mike Kelley for making this an enjoyable experience. Will recommend Rountree Moore and Russ to everyone who ask about our new truck. Thanks Guys !!

Anita Burnette

Jan 5, 2015

I found this young man to be very helpful and over all I feel that he went over and above the normal sales man ship. He has been here for me thru all the transaction and the service of the vehicle. Thank you for all excellent service and the smile that went with it. I REALLY appreciate all that you have done to be of help to me thru this sale. Best wishes for a great New Year and much success. I will be recommending you to other friends and family with out hesitation. ...

Robert Emery

Jan 5, 2015

Fast service with a smile, Very helpful. Nice bulding

Rebecca Jones

Jan 5, 2015

Staff very friendly,service was great. Routine oil change and 5,000 mile on my new car. that was purchased in Tallahassee,Fl .

Dennis Kloth

Jan 5, 2015

The staff was courteous and friendly. The service was reasonably quick.

Roger Terry Jr

Jan 5, 2015

i bought a 2013 F150 from you all back in September of 2013, the service personal are all so friendly and helpful in getting my truck in and getting everything taken care of

Roxanne L

Jan 4, 2015

I spoke with Kez briefly about the car I wanted and he called me back with the car I was looking for...and the price was just right. It was a really painless process. Great job to the financing dept for getting me a low rate as well. I highly recommend Kez Ford and the rest of the team at Rountree Moore. Roxanne L.

Ruth Shaw

Jan 3, 2015

great experience, I even was drop off at home and picked back up when my vehicle was ready

David Somers

Jan 3, 2015

Fast friendly service. Informed me of all the issues with my van

Lena Storey

Jan 2, 2015

I brought in a 2013 fusion to have a recall fixed. Everything was taken care of in a timely manner and was offered a rental car due to a over booking issue. 100% happy

Apex Design, LLC

Jan 2, 2015

I brought my Ford F350 truck in for service recently and the experience was very pleasing. There was essentially no waiting. My service manager was quite courteous throughout. The staff was professional and the work was completed expertly and very promptly.

Marina Sherrer

Jan 2, 2015

I have been to this dealership many times in the past year or so, and the staff are wonderful and just friendly people! There are two service advisors I always deal with and I can't say enough positive things about them. The service was quick and the problem was fixed! And I will keep going back in the future!

Regginald Ford

Jan 1, 2015

The service was great and Randy was wonderful. That is one of the reason why I come to Rountree is Randy.

William Rains Rita Rains

Jan 1, 2015

I am treated with respect and courtesy. I appreciate that. Also my questions are addressed in a timely manner.

Anthony Pawlish

Jan 1, 2015

great experience. . Chad was top notch. I will be back thank you

Annycyn

Dec 31, 2014

Refer to my review via Edmunds Reviews for further detailsI did wish to say in a shorter version that I was pleased with the service from Kez Ford. I found my Toyota Tacoma via the Internet inventory link. Upon my request for further details, I received immediate response and within minutes had a quote, then consequently following up with a quote including my trade-in.I found Mr. Ford to be very knowledgeable about my particular vehicle and made me feel at ease with his friendly demeanor. Not at all the customary pushy salesman. This was my 3rd vehicle purchased from Roundtree Moore and this was by - far my best experience.I would highly recommend his service and this dealership to my friends and family.

Joseph Donaruma Jr

Dec 31, 2014

I bought my truck from this dealership. We use there service department. Good service reps and always giving advice Thanks Joe

Henry Bellinger

Dec 31, 2014

Randy always takes care of my vehicle when I come in have no problems but the way you have to sit up appointments now I don't like to many hoops to jump through would rather call Randy and get it all done through him

Douglas Baurle

Dec 31, 2014

I was looking for another small fuel efficient vehicle and I knew Roundtree Moore was the place to go as I have bought from them over several years. Two within the last 3 years. I did not even consider another auto dealer. Staff is always professional, friendly and courteous and the service always A-one. I'm a three vehicle (Chrysler Sebring convertible, Dodge Journey and, now, a Ford Focus) very satisfied customer. Good job y'all and keep up the good work. I will, surely, refer any and all auto inquiries your way. Thanks again, sincerely, D. Baurle

Lorenzo Jones

Dec 31, 2014

Really great conversation with the assistant service manager. Really great personality with all the staff really good experience

Alec Villar

Dec 30, 2014

Eddie was great, we had a great experience. Definitely would do service at Rountree moore again. Very helpful and professional. Fast and veey friendly.

Gaylan Jackson

Dec 30, 2014

Purchased 2014 F-150 Supercab Truck.Sales Staff and Service Staff were EXCELLENT!They sucessfully addressed every request.I extremely HAPPY with this purchase!!!!!!

Margaret Degeorge

Dec 30, 2014

I appreciate the prompt service and smiling faces that always greet me.

Valued Customer L C Lawn Service

Dec 29, 2014

My experience was Ok...Randy always takes good care of us......

Bonice Phinney

Dec 29, 2014

I was having my Mercury Mariner checked for a recall issue. I was greeted at the drive up with my name. They were expecting me and everything handled very professionally. It was overall very pleasant drop off and pick up experience..

Tasheika James

Dec 29, 2014

purchased a 2012 honda civic. nice size, great on gas and so far highly reliable.staff was super nice and helped me out alot. thank you so much.

Jeremy Griswold

Dec 29, 2014

The staff was very helpful in helping me with my selection and additionally with financing.

Byron Ogburn

Dec 29, 2014

They did a good job of getting my truck fixed and the staff was very helpful.

Al

Dec 29, 2014

Service department seems like a new "hungry" dealership! Not just move along and get thru the day.Thank you.

Raymond Logan

Dec 28, 2014

Randy has been our maintenance vehicles for years he does a tremendous job it is a asset that's the reason we buy there also George Hudson is he's another reason we buy there if he leaves I don't know who I could trust thank you....

Mary Rose Couch

Dec 25, 2014

Keep up the great work! New remodeled dealership looks great

Aaron George

Dec 25, 2014

every one was helpful and fast will be back in 3month

Jim

Dec 24, 2014

I had my oil changed and my tires rotated. Plus I had my vehicle cleaned (vacuumed and washed). Kelly (the service guy who assisted me) keep giving me updates on what was being done to my truck and how much longer it would be. Kelly was friendly and a great person to work with.

Margaret Merritt

Dec 24, 2014

Bought new 2015 F150! Jason is a great salesperson. We enjoyed working with him. We went to Santa Fe Ford first, but they didn't want to let us test drive the new F150! Jason never hesitated and we ended up purchasing. Everyone should go to Rountree first!

Elaine Truluck

Dec 24, 2014

I purchased a 2015 Lincoln MKX. The sales staff was very kind and helpful. I gave the salesman all the information they needed to do the paperwork before we were to arrive at the dealership. We took advantage of the .09% and financed $20,000 on the car. Not only was the paperwork not ready when we got there, but it took a very long time for the finance person to get the paperwork done. The finance person did not say if there was a computer problem, etc. but the wait for paperwork was a little extreme. Over all the experience was good. Love the car!

Clenita Holton

Dec 24, 2014

This dealership is very honest and personable. I've had nothing but positive experiences since buying my Lincoln MKX in 2011. They are always concerned, fair and most of all expeditious with completing any repairs if needed.

Charron & Rober Gilbert

Dec 24, 2014

we have always had great service from Rountree-Moore Ford. We have bought our last 6 vehicles there and will probably buy our next ones there too.

Warren Wood

Dec 23, 2014

The body shop employees were professional especially Angela and the Geico representative Ron. Great customer service and smooth transition to enterprise for rental. I am so pleased with those people who work in that body shop. They did an excellent job. I will be back in March to re-simonize the escape.Thank you for great leadership and management at Roundtree.I am happy! I will refer other to my internet salesman Jason. He is the best of the best!

Michael Connolly

Dec 20, 2014

Staff was very professional and courteous. Service was completed in a timely manner.

John Ford

Dec 20, 2014

I purchased a 2014 F150 XLT. The staff was exceptional! Because I was driving in from Tallahassee, they stayed late on a Friday night to make the deal happen. This is my second purchase from a Rountree dealership in the past year.

Lisa Reddick

Dec 20, 2014

The service person. George Hudson was extremely nice and very attentive.

sandyd32091

Dec 19, 2014

I've bought two cars from Kaz Ford and it's been a very pleasant experience. No fuss, not pushy! I'll be back when I'm ready and I tell everyone to go talk to Kaz. Geraldine Miller

Judy Pruitt

Dec 19, 2014

service great, wait long. Great new waiting area.

Leslie Sharp

Dec 19, 2014

Fast service and Mr. Hudson was very curtious and easy to deal with.

Peter Nicholls

Dec 19, 2014

It is a problem that Rountree does not offer the Ford ESP or participate in some other benefits for Ford employees/retirees.

Darwin Lloyd

Dec 19, 2014

Had a couple of issues that was taken care of quickly and George our service writer was excellent to work with.

Carie Diepersloot

Dec 18, 2014

good experience each time at this place of business

Tina Bermudez

Dec 18, 2014

I love these people at this dealership---they are wonderful helpful people....Can't say enough regarding these people....

Julia and Lydia Whetstone

Dec 18, 2014

There was a recall on Toyota sienna for gear shifts. So we had it changed. We waited in the waiting area. The couches were beautiful and comfy. The tv was large. Two things could have made it better. I wanted to there to be more tables with chairs and tv turned up a little louder. But other than those minor things everything was great. The staff was so nice and friendly. If I ever get the chance to buy another car, I'm coming here.

Nicolas Hemes

Dec 18, 2014

Kelly is very reliable and knowledgeable.Always a pleasure to work with.

James Hopper

Dec 18, 2014

Headlights were out of alignment..first visit was not attended to . On second trip over they were fixed

Kathy Rountree

Dec 18, 2014

Our Service Advisor, Mr. Randy Fletcher, is the best there is!!!!

Joe Ward

Dec 17, 2014

The new Service building is great. Service Department is completely enjoyable and personnel very receptive.

Samantha Russell Martinez

Dec 16, 2014

Love Roundtree Ford here in Lake City and LOVE my sales person Charlie Joliffee (SP?)! My NEW Focus is so cute and dependable!

Denia Miller

Dec 16, 2014

I have purchased 2 cars from Rountree and have had the pleasure of dealing with Kaz Ford. What a refreshing experience in car buying! No pressure, no hazzle and so easy to work with. I would recommend Kaz Ford to everybody looking to trade/buy a vehicle. Thanks, Denia

Sandy Dowling

Dec 16, 2014

This was the 3rd vehicle that I have purchased through Kaz Ford. I couldn't ask for a more helpful and personable salesman. He doesn't pressure you and is very accommodating. I've called him several times to ask questions and he ALWAYS returns my calls. And he even remembers you when you return! I would recommend asking for Kaz when you go to the dealership! Also, my friend has bought two cars from him as well. Same super service!

Tonya

Dec 15, 2014

This is the 2nd Kia Optima I have purchased from Rountree and my favorite sales person Lori Hewitt. I love my new Kia and have loved every Kia I have ever owned (this is my 3rd), and I don't plan on ever buying anything else. So if you want an amazing car at an amazing price go to Rountree and see Lori Hewitt and she will make it happen. Thanks again Lori

Daniel Devereux

Dec 15, 2014

I went in for a recall. The person who waited on me was helpful explaining about why I had received the recall notice and explained what the service person would be doing. I left the truck with him and when it was finished, he gave me a call to come pick it up. Very goodtiming. Staff very helpful.

Wesley Douglas

Dec 15, 2014

Very prompt service and the staff was very helpful.

Marion Hudson

Dec 15, 2014

All of the Service performed and the Staff were Excellant

Heather Hermiller

Dec 13, 2014

Russ was very a helpful salesman, and a great negotiator - he was able to get my payments where I needed them. Also, after the Service Department left, he personally went to fill my truck with gas. That is great customer service! Thank you:)

Toni Cabe

Dec 12, 2014

Kelly, in the service department is always very friendly and approachable.

Luis Humberg

Dec 11, 2014

Thank to your Internet team for providing a great customer service and walk me through all the process. Thanks to Russ Waters as well. Great sales person!

Dennis Smith

Dec 11, 2014

The staff was very helpful, very friendly. very good price on my new Truck. the sale's person is one of the best people you would won't to meet.

Howard Ward

Dec 11, 2014

They are great I was comfortable they didn't take too long only thing is when I bought the car I should have got the place mats that went to my car not the cheap nast mats they give me really really upset about that

Brian Faircloth

Dec 8, 2014

went very well !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

George Ward

Dec 8, 2014

The service writer Kelly listened well, serviced the car just as we asked, extremely nice and polite.Vehicle was ready when we requested and because my wife had an appointment the morning we picked the vehicle up Kelly had already pulled it out front so she could hop in and go, while I settled the bill.Charges were very reasonable and I would highly recommend Rountree-Moore Ford service department.

Kim Widemond

Dec 6, 2014

The service was outstanding, friendly and i will rate them number 1 in custmer service.

Cindy Forsyth

Dec 5, 2014

Great experience. Really happy with the service. Russ was very friendly and knowledgeable about our car. Liked the test drive. Enjoyed the new look of the dealership.

Aim Leasing

Dec 5, 2014

Staff was extremely informative and helpful. They took care of my issues and got me back on the road.

Keith Slanker

Dec 5, 2014

I have had no issues with ford dealership itself. My last trip was due to an issue that occurred after my last oil change.The oil filter was loose and leaking oil. I understand this can happen occasionally, but be informative to your mechanicsTo be careful of this due to the fact of causing more issues for your clients and company .

Jay Moser

Dec 5, 2014

I brought my 2012 F-350 in for body work. Steve Osborne was very fair and helpful. All my experiences with Steve have been very good, he is a great asset to your business.

Gary Clegg

Dec 4, 2014

Ford explorer, service was great and the staff was very helpful

Paul Gettinger

Dec 4, 2014

I have used your service center for several years on both of my cars and like the service.

Melanie Mcrae

Dec 3, 2014

Kelley H. Was wonderful. Great customer service and went out of the way to answer any questions I had.

Misty Bubose

Dec 3, 2014

The staff was so helpful, very nice, and the process was quick. They did a great job on keeping me informed and helping me weigh my options. Great place to go.

Robert Porter

Dec 3, 2014

This dealership is the best that I ever purchased from and they treated me excellent.They got me in a F150 and the finance staff went to battle for me and got me a great rate.

Wanda Corbitt

Dec 2, 2014

Staff was very cheerful bringing about a good mood. I was very satisfied

Brandon32008

Dec 2, 2014

Well it took some time but, Lori never gave up. She worked late to get me and my wife into something that we both fell in love with (2015 Kia Forte). She wasn't at all pushy (Except for when she was pushing for us) and she was extremely knowledgeable & helpful. So if anyone is looking for the GREATEST car buying experience ever and what someone that will work and fight for YOU go to see Lori & Mike.

Steven Tapley

Dec 1, 2014

Service was great,fast and most of all honest and helpful I appreciate the guys over there relaxed atmosphere will b back in 5000 miles sincerely steve tapley

Lucie Fritzie

Dec 1, 2014

Very nice. Need more coupons for oil change for low prices and free tire balance and rotation.thanks

Pam Bingemann

Nov 18, 2014

Russ Waters was patient, non-pushy, knowledgeable and very helpful both during and after my search for a used minivan to meet all my needs. He listened, then searched the computer and found just what I needed. Only took a few hours from start to completed sale. NO FUSS WHEN YOU BUY THROUGH RUSS!

joett.mcquinn

Nov 15, 2014

I brought my mother in law helped get her in a new Kia Rio ( she loves) I think I may deserve the $100 for helping get her there and purchasing a car :) Edward highly recommende honest helpful and friendly Joett

Dreams2016

Nov 5, 2014

This service person was rude and cockey!! He thinks he owns this ford dealer!! Where is the bumper to bumper warranty? my mirror of my truck came off it was loose. in past few months my wife was taking to the service for oil change and tire rotation she forgot to tell them about the mirror and our life is busy with work. Then he said that because it has 27,522 miles (SO what does that have to do with it) what happened to the 36,000 miles warranty?? he kept telling me that I broke it and if I bought a new truck or not. So he emailed the ford company and they declined it! What is the warranty?? So he tells me it will cost me $113.00 why should I pay for this if I have warranty? They will lose more then me, because I will not bring my truck to do any service again... Also we been bring this truck in this service but never been charge $50.00 for a oil change Wow! I also called and left a message for the service manager and they did not return my call. Where is the customer service?

janet.stoerkel

Oct 31, 2014

When I walked onto the car lot at Roundtree Moore dealership, I had no idea what kind of car I wanted to buy. Since they no longer made Pontiacs, which would have been my 1st choice, I came with an open mind. I feel fortunate that I was met on the lot by Russ. We looked at many different makes & models of 2014 cars. I knew I wanted a new car. Russ was a very thorough and knowledgeable salesman - no high pressure sales talk - and he listened intently as I described my needs and wants in a car. He was very patient & helpful and directed me in the right direction as I purchased a 2014 Ford Fusion Hybrid. I would highly recommend to anyone looking to buy a new car to contact Russ, as he is a very good salesman and can make the car buying process a pleasure.

hs1961

Oct 30, 2014

Russ met me at the door with a smile and firm handshake. I told him we were looking for a small car that would give us very good gas mileage. After looking at several models he showed me a 2015 Kia which we decided to buy. Russ made it a very enjoyable experience in dealing with Roundtree Moore. No hard pressure what-so-ever. He makes it feel like you are talking with a friend, not a salesman.

edricsanchez

Oct 30, 2014

Russ was very personable and honest throughout the process. I enjoyed working with him. It was worth the drive from Tallahassee to shop at Rountree Moore.

dabado

Oct 30, 2014

Russ helped me with finding a car that fit my needs. I never felt pressured and felt like he was really concerned that I get what I wanted and could afford.Mike Kelley was able to get me better financing than the credit union had offered.He took a lot of time taking me around to the different locations searching for what I needed, and I'm very happy with the vehicle I ended up with. In fact, I plan on upgrading in about a year, and I will come to Rountree Moore first and most likely purchase a newer Kia Sorrento from you.Wendy Waldrop

music55rachel

Oct 28, 2014

I had a great experience with this dealership! They worked with me to help me get the best deal and I couldn't be happier with my vehicle! Russ was an absolute joy to work with, he is a very sincere, kind person and he treated me with much respect and genuineness. I also want to mention Kez, who was also very pleasant and informative; this man knows and loves cars-he is the real deal! I am so pleased with my visit to this dealership and am thankful to the entire staff, and especially Russ, for making my experience such a pleasant and effortless one! I recommend this team to anyone!

rebecca.cannon.5

Oct 27, 2014

We have been shopping for a vehicle for months. We finally decided to get pre-approved. We looked at every local dealership with in 150 miles from our home and finally found what we were looking for at Roundtree Moore Ford. We were contacted by Russ Waters after we had inquired online about the vehicle we were interested in. He was kind and courteous on the phone, but most of all, he was caring about what I was actually looking for. When we got to the dealership, it was nice knowing beforehand who we would be dealing with. Russ greeted us promptly and friendly. He explained in detail what was happening each step of the way. After showing us the car we were looking at, taking us for a test drive and going through the tedious paperwork, Russ had us ready to go in minutes. BUT, the finance company would not accept the car I wanted due to the miles on it. But that did not stop Russ. He asked exactly what I was looking for and he searched not only his dealership, but all the others in their network to find a vehicle that not only had what I wanted, but was with in the budget we wanted it. He worked tirelessly with the finance managers to get me numbers on each vehicle we were interested in. After hours of dealing with me, you would think he would be tired. But not Russ, he kept looking until he found not only the PERFECT vehicle for us, but the price was too high. Seeing how much I wanted that vehicle, Russ promptly went to work, and through it all, and I mean it took him all day, he kept us laughing and informed of everything that was happening. He worked and worked until he made that vehicle match our budget. Through it all he was always kind, caring, and most of all, he never gave up. If I were to buy another car, and we will I know, I would not want any other salesman than Russ. All of the employees we seen were friendly, kind and seemed pretty genuine, but Russ is what made buying our SUV absolutely FUN. And that is not a word that goes with car buying! In the whole time we were there, which was a easy 7 hours, he did not treat us as customers, but more like friends and that is what made him special.Rebecca Cannon

jfiinc

Sep 30, 2014

You must be hiring your "friends" to run the various offices. Several of these woman are overtly rude and obviously fear no repercussions. EVERY single time I am forced to call for information regarding one of our several vehicle purchases or their service, I am appalled at how little regard for professionalism is evident at the Ford location. Shameful and annoying. Our repairs look great, but the dealership itself has the "I don't really care" attitude after the purchase paperwork is signed.

Jroller23

Aug 1, 2014

So, I brought my truck here for warranty and as luck would have it the warranty company refused to cover my truck. So I finally got some money to fix it and it takes them three weeks to get it running and one day I stopped by to check on my truck and somebody from their shop had decided to use my truck as a parts truck and pulled a computer module out from behind the back seat. And it has been three weeks since I asked about it and nobody will give me an answer on what happened and why they let parts get stolen off my truck. They called me the other day saying my truck is finished and to come pick it up. When I opened the door even though the key was not in it, the radio was playing music and my door locks didn't work.It has been almost a week since then and everytime I talk to them about it they say "it'll be done tomorrow" tomorrow comes and no change. So the day finally arrived when they said it was done and I went to pick the truck up and the spare tire was missing and a plug is missing from the rear end and oil is leaking everywhere. They told me that they cannot do anything about it. They as in tue service manager Donnie.

TDONFLA

May 2, 2014

Worked with Kez Ford & Karen Meeks over a VERY long period of time while researching and ultimately buying a new 2014 SuperDuty F250 Diesel. What a GREAT TEAM !! --- After doing all the homework, shopping several other dealers in three states... Kez & Karen "MADE IT HAPPEN". Took delivery on a Saturday and they even hung around late to dot all the I's and cross all the T's. No one got near them on the price - and what a GREAT TRUCK !!! I've NEVER had such an incredibly fine experience with any dealer purchase in over 40 years of buying vehicles. They are THE BEST. - THANKS ROUNTREE MOORE --- YA'LL SET THE BAR !!!

rvaughn2

Mar 15, 2014

Great experience, everyone is very nice. Fix a factory ac issue while it was being service without being asked to do so. Would recommend for sure

adp01

Mar 1, 2014

Lori was amazing to work with! We were looking for a Ford Expedition and the internet led me to the dealership. Once we connected with Lori, the rest of the story was very simple. She answered all of our questions directly and gave us the comfort to buy our vehicle site unseen. Our nearly new Expedition was delivered same day with no issues. Her follow-up skills are wonderful and overall customer service skills are what you model business relationships after. Thank you for such a wonderful experience. Davis Poole

Model1931

Feb 18, 2014

Lori understood what i was looking for in a F-150 pick up truck.In no time she had a test vehicle gased up ready for a test run.She made it happen right away.Working with Lori was a pleasure.Thank you Lori. Peter Kaptain

escape26

Feb 10, 2014

This was a great buying experience. All of the sales staff were very friendly and efficient. This dealership went above and beyond our expectations to make our car buying a pleasurable and satisfying experience. We would recommend this dealership to provide a competitive price in a relaxed atmosphere.

Titi185

Feb 8, 2014

Mr. Gregory is an excellent sales representative. Been shopping & looking around for several weeks to trade in my Honda, & really was not pleased with what different dealerships had to offer. First of all, some sale representatives from different dealerships we're either "too" friendly to the point that they appeared to be plain old phony, or lacked the desire to really make a sale. Mr. Gregory had patience understating and demonstrated a positive seance of humor which allowed me to feel relaxed and ask questions without feeling uncomfortable or embarrassed. I was very pleased with everyone at the Rountree-Moore dealership but by all means Mr. Eddie Gregory is their "Shining Star".Dora AmarilloFL

MRPR

Jan 16, 2014

We found the vehicle we wanted, for a good price and it was easy to come to terms. Salesmen Eddie Gregory and Ken Strickland were very helpful and reasonable. My only recommendation to the dealership would be to just let the salesman do the communicating and save the customer relations contacts until after the purchase has been finished. That said, it is very apparent that this dealership truly wants to keep the customer satisfied with the experience and purchase.Thanks

peach92

Jan 9, 2014

Eddie Gregory was very friendly and helpful throughout the entire car buying process. We never felt pressured or rushed and we know we got a great deal on the car we bought. We recommend seeing Eddie at Rountree Moore for all your car buying needs!

MKrieghauser

Dec 1, 2013

Lori was patient in helping us find the right vehicle that fit our budget. We began our quest at other dealerships prior to coming to Lori. By far, Lori was the hardest working sales person and looked out for our interest more than any other sales person at any other dealership. Lori made us feel comfortable, and was truly as compassionate about our quest to find the "right" vehicle as we were. We have to look no further. Lori will be our new "go to" sales person for our future vehicles for our family. You will not regret your experience with Lori! What are you waiting for? :)

386tank

Nov 25, 2013

This place is horrible who aligns a car without telling the customer they need upper control arm bushings first then Mr. Harrington here hung up when I called and asked him about it beware bunch of crooks...

spaceman53

Nov 8, 2013

On 11/6/13 I went to Rountree Moore Ford to look at and test drive a 2008 Ford F-150 XLT I saw advertised on the company website. Mr. Gregory was very friendly and cordial. After the test drive I told him I wanted the truck and what terms I wanted it under. He got with his sales manager and I was able to trade trucks for under $400 cost to myself. Best automobile buying experience I've ever had. I highly recommend Rountree Moore Ford and if you're looking for a pre-owned vehicle, ask for Eddie Gregory, he will do you right!!

larmthomas

Oct 2, 2013

My husband and I were looking to purchase a new Ford Explorer; and found that Ken Strickland and Rountree-Moore Ford was the most enjoyable place to do business. Prior to our purchase we shopped around and had a very good idea as to what we wanted and what we were able to afford. Several other dealerships told us that our budget would never get us the vehicle we wanted; come to find out they didn't want to work for our business. Ken did more than enough to find us the exact vehicle I wanted and did not hesitate to do so! We greatly appreciate his efforts and are very satisfied with our purchase and the customer service!! WE WOULD and DO RECOMMEND YOU ALL TO EVERYONE WE TALK TO!!!!

munchkeen

Sep 21, 2013

Derek was extremely helpful as we decided upon a new purchase and wonderful to work with! I would recommend Derek to anyone planning a vehicle purchase.

kbarrs

Sep 19, 2013

I had a great experience at Rountree-Moore in Lake City, My Sales Consultant Eddie Gregory was the Best! Loving my Sporty Volvo XC60.Kathy Barrs

mamaoftwo43

Sep 11, 2013

I would have given great all around but the banks make the dealership look bad at times, my personal experience I love Round-Tree Moore I wouldn't go any where else for my automobiles. I paid cash money for my Mustang back in Feb. at RoundTree Toyota and we just recently purchased our truck from RoundTree Ford. All the employees I have encountered were sincere people and I will be a returning customer in the following years to come.

dshipp

Aug 26, 2013

After searching dealers within 100 miles and more on the internet Roundtree Moore had a good selction of trucks I was intrested in, after calling and talking to the sales person I drove 60 miles and was satified with the first numbers the manager approved on my trade and the price of the truck was why I called. Everything was just as I was told by Eddie Gregory I left very happy with my deal and everyone was great.

Jcoody2010

Aug 21, 2013

Eddie was our salesman we were dealing with. We did not meet to an agreement my first day I went down, but we communicated by phone, found the vehicle I wanted and all I had to do was go down one evening and sign papers and pick up my car with a FULL TANK OF GAS! Rountree Moore was awesome to deal with.

FBH2069

Aug 13, 2013

I was looking at the new Fords because I am just graduated from college and looking to put my BA to work. I found a Fiesta that was in my budget but really did not expect to get the financing for it. Eddie understood my apprehension and walked me through the process because this was the first NEW car I had ever bought and I will be 50 next year. Eddie did not try to pressure me into adding things to the car that I really have not use for like a GPS or seat warmers. Before I realized it I was approved and with the budget I knew I could afford. Eddie also took care of transferring the tag, title, and my insurance. I have not stopped smiling since I drove off the lot. I have been telling everyone to go see Eddie.

millermom

Aug 5, 2013

Kez Ford was courteous and knowledgable and helped us pick the right vehicle for our needs. He made purchasing our vehicle a pleasurable experience. I will recommend Kez and Rountree to all of my friends and family for their next purchase of a vehicle.

Susan132

Jul 24, 2013

I found a 2013 Ford Transit Connect XLT Wagon online that fit my needs, although this dealership was 2 hours away, I requested a quote and information online. I received such an outstanding and quick response from Kez Ford that I just had to make the trip! First, before I drove down, I was quickly contacted and received a quote online, which surprised me. Once I got there, I was truly amazed at the truly exceptional experience that I received (10 stars). Kez got me the best deal without haggle and in a timely manner. I can honestly say this was the best car buying experience I have ever had! Please extend my strongest recommendations to other buyers to your dealership. Kez was terrific!

jacquerwhite

Jul 24, 2013

Jason was a pleasure to work with he was patient, friendly, and courteous. When we arrived to the dealership he had the cars pulled to the front ready for us to test drive. He worked very hard to make sure we were happy and satisfied with our selection.

GTeacher

Jun 24, 2013

My husband and I went to the dealership looking for a larger SUV for our family. The sales staff was not pushy, arrogant or obnoxious. We were able to test drive the vehicle, quickly settle on a price and get financing. Once the process was completed a very friendly business manager named Mary walked through the paper work with me for final inspection. Everyone was professional, helpful and made buying a car a pleasant experience!

Thomasmartin1991

Jun 21, 2013

Best place ever buy a car I will naver go no we're els and Jason is the bast sell man to work whith he will make sure u git what u won't

KatieDeLaCruz

Jun 21, 2013

It was liking picking out a diamond ring!My husband had been working with Lori for about 2 weeks or so. He had identified what was to be my perfect car and contacted Lori about being on the lookout for a particular vehicle . It seems that the ideal car was in transit and it could not be secured until reaching the dealership.It was the Ford Fusion Titanium HYBRID. No one in our Orlando market could get their hands on this car with the option package that we wanted. I had two color preferences and Lori called to say she had both the Sterling and the White Platinum Metallic Tri-Coat, ( that's a mouthful). We drove, 153 miles, and what do we see just waiting for Me but the White Platinum Metallic Tri-Coat vehicle glowing in the beautiful sunshine. I was smitten ! No need to even look at the sterling. My husband had already spoken to John and Lori prior to our arrival what his expectations were before making the drive and they delivered.Buying a car can be a very long process and my husband wanted me to have a seamless experience. We got there at around 1 pm and were done by 4pm. We test drove the vehicle and learned about all the amazing features and the services at Rountree -Moore Ford Dealership. Lori was so patient answering all of our questions. While the car was in detailing we secured our financing and got to know the friendly team at Rountree-Moore Ford. There is a reason why this group has been around 89 years and I am sure it is because of individuals who work there. Arron the Business Manager and John the Sales Manger were genuine in making sure we were completely satisfied. We thought we were ready to go when we were then introduced to Mary Rountree. I can only describe her as delightful and charming. If I were to give her a title it would be Ambassador of Branding .To all those who read this: allow this group to have your business. They will find your vehicle and you will be a customer for life.

carlijohns

Jun 15, 2013

Absolutely recommend Rountree Moore! We drove from Georgia to purchase a Ford Fusion. We called beforehand & told them what we were looking for & how much we wanted to pay. They made it so worth our while. There was no back-and-to with figures & Eddie Gregory was very straight forward & helpful. I am so excited about my new car & I tell everyone where it came from. I will definitely be visiting them again in the future.

Teddysc123

Jun 14, 2013

Jason and the hole team down at rountree ford made my buying steps very easy and well worth the 3 1/2 hour trip. Thanks!

mdlamb70

May 28, 2013

We were initially helped over the phone. Jason was very quick to find us the exact car we were looking for at another dealership since they did not have the exact color we wanted here at Roundtree Moore. Once we arrived, Jason met us immediately, no waiting at all. Jason took us to his office and was very, very friendly. When negotiations began, he was straight forward and did not make the process uncomfortable at all. He listened to our offers and quickly ran numbers we requested. We got the deal we were looking for, and in under 45 minutes. It was the best car buying experience we've ever had.

helb21

May 28, 2013

Looking for dependable vehicle, Mark took all the information from us and took the timeto find what we were looking for and contacted us when he found it. Service thru the wholeprocess was very friendly and professional, we were very satisfied and very happy.

dventa1

May 27, 2013

Best experience I have ever had at a dealership. The staff was fantastic and made the experience actually enjoyable. I will be sure to reccommend this location!!!!!

kelismith92988

May 27, 2013

Everyone at Rountree Moore was friendly and made me feel very welcome. I never felt like I was being taken advantage of. If ever I need another vehicle or someone I know needs a new car I will absolutely send them over to the guys at Rountree Moore!

GospelMan

May 21, 2013

Found my new Ford F-150 at Rountree Moore Ford. They had the truck I was looking for at a great price. I have also been taking my truck back for service at the dealership. I would recommend this dealership to anyone looking for a new Ford.

ksr46

May 21, 2013

kez worked tiedlessly to make sure that I was placed in a auto. he made sure my car buying experience was a pleasant one. he got everything I needed to make sure I drove off the lot with something in my budget. yes I. would recommend him to anybody. I just hope he's there when I get ready to purchase my next car keepup

minijoker1988

May 17, 2013

I found the car that I wanted online. When I went to the dealer,not only did they have the car in stock but it was exactly as described in the add. The salesman that helped me was very nice and had the anwsers to all of my questions. I paid several thousand less here than a comprable car that was advertised at another local dealership.Very happy with Jason Heaps customer searvice.

Paul Schnitz

May 8, 2013

Lori was very knowledgeable about the vehicle we were interested in. She was very helpful and friendly. We were able to agree on the price and trade in for 2013 Kia Sorento EX vehicle we were looking for.Thank You Lori HewittPaul, Eleanor Schmitz

gatorgal1

May 7, 2013

Lori Hewitt was especially professional and helpful with me when I purchased my Lincoln. I was having a very bad day physically , having a lot of pain, and she worked efficiently to get me out as soon as possible. I love my car and would recommend Lori to my friends. Best Regards, Pamela Walker

bwhit1980

May 6, 2013

Lori was very helpful with helping us buy our first new(to us) car. She made it less stressful on us and did everything she could to make sure we drove off in the car we wanted!!

susieq501

Feb 8, 2013

Lori was very knowledgeable about the vehicle we were interested in. She was very helpful and friendly. We was able to agree on the vehicle we were looking for.

LuckUCF1

Jan 30, 2013

I recently bought a Kia Sportage from Rountree- Moore. My salesman, Randy was great! He and the rest of the people in the Kia dealership were very helpful, and were a pleasure to work with. I recommend going to see Randy if you need any help!!

Adam1233

Jan 27, 2013

Had a great car buying experience. Friendly service, patient, not pushy. Will Definitely continue to do business here! Would recommend the Rountree staff at the Ford store to anyone looking to purchase a new car.

innersandman

Jan 25, 2013

great dealership, great product. Derek is an outstanding salesman who cares about making his customers feel like they are put first. I didnt think I could buy a car but I went in and worked and these guys found a way to make it woke. the staff is awesome and would buy from them again in the future.

americanbrands

Jan 25, 2013

Wrecked my car and had to purchase a new car. I went to rountree moore recomended by my body shop and spoke with Derek. Everyone was so understanding and helped me sooo much. They did not put preasure on me to buy. That goes a long way for car salesmen. I can't remember when I had that much fun buying a car. I laughed from the time Derek showed me my car till I drove off. He still calls me once a month to make sure all is well. Great experience and will not buy from anyone else. Oh yeah you may get asked to do the chicken dance. Do it! I had soo much fun. Something I will remember for the rest of my life. Thanks guys.

jdyal

Jan 12, 2013

Rountree was recommended to us by my father in law. He has bought numerous vehicles from this dealership and has always been very pleased. My husband and I figured we would give this dealership a visit and I am so glad we did. All the staff are very nice and helpful and go through great lengths to make sure your visit is great. We purchased a 2013 Ford Fusion and absolutely love it! Ken, the salesman, was very nice and willing to work with us in any way he could. Mary, Stephen and Robin were all very pleasant people and thanks to Robin for showing us how to navigate through Sirius. We definitely will recommend Rountree to anyone who is looking to purchase a vehicle and if we ever decide to purchase another one, we will be back. Thanks so much!Thomas and Jody Dyal

slsjax

Nov 27, 2012

I shopped around quite a bit for my Ford Explorer, knowing it was the car I wanted. I knew the options I wanted, and didn't want to pay extra for options that might be packed on. My search led me to contact quite a few dealers (20+) via email and phone, as I was looking for my options at the price I wanted. From the first contact with Kes at Rountree Moore, I was impressed. The offers he made from the beginning made it clear that he was serious about earning my business, and wasn't just giving me a stock answer. After some back & forth, zeroing in on the price, options & exact vehicle, I decided I wanted to do business with Kes. I had at least 8 other Ford Dealers in my local area or closer, but I chose to drive 90 minutes to Rountree because of the way I was treated, the feeling that I was a valued customer they wanted to earn, and the no-pressure on-the-level dealings. At no time did I get that slimy feeling we all get with most dealers.We made our deal completely via email & phone, with them holding the vehicle for me for a few days until it was convenient for me to get there. The first time I set foot in the dealership was when I showed up to buy the car, and the experience was pleasant.Considering the multiple dealerships under Rountree Moore, my search for my next car will begin at Rountree. They worked hard to earn my business, and I would hope to have the chance to give them more in the future.

abcde_909

Nov 24, 2012

Lori she was very professional and efficient in the way of handling her customers. I like the way she worked out my business. I do encourage people to buy their cars and tricks through her and I am sure they will be happy and satisfied.

tinaramsey2002

Oct 12, 2012

Loris was awesome when I came in to trade my truck. I will be doing all my future business with the company..I will also send friends and family to see Lori..

andienestor

Oct 10, 2012

I went in upset over a over a bad experience I had somewhere else and went out with a smile and a new car. They knew I was nervous, they worked with me and explained everything as we worked out the transaction. Derek was a wonder, always patient with my million questions. I will go to no other dealership in the future. This is my second new car from this dealership and they worked wonders for me. Thank You!

BryKey

Oct 7, 2012

I would like to take a moment to thank the entire staff at Rountree Moore Ford, with a special thanks to Charlie Tomlison, for going the extra mile for me with the purchase of my first new vehicle, a 2012 F-150 that is absolutely perfect. A business run the way they use to be, where the happiness of the customer is job 1. The staff at Rountree Moore Ford made this the best experience I have ever had when purchasing a vehicle. I have purchased used cars in the past from dealers but have never dealt with a staff as kind, courteous, caring, and willing to go the extra mile to get an individual into the vehicle that they want, Most would push you to a lesser vehicle just for the sale. I can assure you that I will point any and everyone that is in the market to purchase a vehicle is straight to Rountree, Without exception Rountree is the car dealer that shines above all others. again Thank you and your staff for making my dreams come true.

huntnspots

Oct 5, 2012

Lori Hewitt was the best sales person I have ever dealt with. She showed me a dozen vehicles over serval weeks. she never got the i don't care attitude with me. She was instrumental in my decision to purchase from Rountree. I first came to the dealership to look at used vehicles but Lori was able to help guide me to the best purchase i have ever made. My family is still excited with our new Ford Escape 2013. Thanks Lori for such a great experience.Todd Hunt

Str8

Jul 7, 2012

I went to Rountree Moore Ford and told them about a vehicle that I had tried to buy at another Dealer, but left there very dissatified, thankfully Rountree Moore and their very helpful staff located the vehicle and made my purchase easy and very stress free! I will be referring all my friends and family to Rountree Moore!!!! I thank them and will be promoting their business from here on out. It was a GREAT EXPERIENCE and we LOVE our new Ford Super Duty F250!

danntech

Jun 29, 2012

Very knowledgeable sales person. Amazing experience throughout. Everone was extremely helpful and courteous staff. Everything was explained very thoroughly to me to my complete satisfaction.

tigeralderman

May 25, 2012

We recently visited this dealership to look at a new car. We told the salesman if he brought us a deal we liked we would be interested in running it through the banks to see what happened. After several unacceptable offers and 4 hours later we told the salesman if he could do something to call us. The next day I recieved several warnings from my credit monitoring company that there had been 8 inquiries. We never authorized this dealership to submit any credit applications. I spoke to the sales manager and was told he would look into it. We have tried to call the dealership several times since and no one returns our call.

Michelle Sineath

May 2, 2012

Our overall experience was good. Our saleswoman Robin, I would recommend to anyone looking to buy a new/used vehicle.. She went above & beyond to make this work for us...

Mimi25

Apr 30, 2012

Wonderful experience at RoundTree Ford. Our sales person Robin was fantastic and accomadating and she made car shopping painless. I would highly recommend Robin Schenk to anyone who wants a wonderful car shopping experience.

sethboss

Apr 30, 2012

Everyone was very helpful and it made my car buying experience with this dealership very easy and smooth. I definitely recommend this dealership and Aaron to anybody looking for a new/used car.

Bigdogmac

Apr 30, 2012

Very great dealership. My sales woman was outstanding! My son turns 18 next month and want to deal with her again. She was very knowledeable and answer every question with ease

Mo3865

Apr 30, 2012

Robin was very helpful and answered all our questions. She went beyond anyone I have ever dealt with during any car buying experience. I will definitely be recommending Robin to all my friends.

carsrmylife420

Apr 30, 2012

My wife and I are looking for a new reliable vehicle and Robin was the first person we saw and boy did she have a wonderful personality. She was eager to help us and bonded with us instantly. She seems to share the same passion for vehicles as us and also knew exactly what we were looking for. What a wonderful experience and I would go back to her again.

momsjobisneverdone

Apr 30, 2012

You know when you are looking at your wrecked car shaking you head and you are 6 hours from home and then an angel lands. This was my experience with Lori. My son had a blowout on the way home from Tally and the car was towed to Rountree-Moore in Lake City. The next moring we came to really see the damage. Lori walked by and asked if we needed help and I joked with her about "got a used car for my son," I really was just joking. She said I just might. The short of the long story is we got another car in just a few hours. Did all the paperwork got rid of the sad car and home we came. Lori is amazing. Her good energy crossed our path just at the right time. She understood what we needed and she made it happen right away. No unnecessary sales push just found us just what I asked for. In the days where buying a car can be a challange she made it a pleasure! Lori thank you for coming to our rescue!

Lindsey0710

Apr 29, 2012

Robin schenk gave me a great car buying experience due to her friendly attitude and helpfullness. I would definately referre hr to. Other people i know that need a car

jc53011

Apr 28, 2012

Robin Schenk is a great salesperson. I would definitely recommend her to my friends and family. Great communication and great knowledge about the car we were looking for.

winnie4sho

Apr 28, 2012