Used Cars for Sale at Ron Dupratt Ford in Dixon, CA

Bruce Smith

Sep 15, 2016

I took my Edge to the Ron DuPratt dealer after a minor accident. The service person, Brian, was very professional and receptive to my requests. He kept in contact with me thru the entire repair and delivered a perfectly repaired car back to me in short order. They even went over the top and detailed the outside and inside. I was very pleased.

Stephen Smith

Sep 14, 2016

I had a partially dead battery this morning. Got a jump and headed up to the service department, without an appointment. Left car running while I went inside to explain. I was greeted by Jason, who was such a blessing. Very cordial, welcoming, sympathetic to my situation. He checked me in without any fuss whatsoever. About 40 minutes later I was back on the road with a new battery installed. Apparently the old one was leaking from the side and puddling beneath the battery. The car was all clean - they had washed it for me. Excellent service. I shall return in the future.I have written a not so complimentary review before, so this was pleasing to me, that I could praise Ron DuPratt Ford for excellent service today.I hope I have the pleasure to be served by Jason again - he is such a credit to the company. As the front-line for the Service Department today, it is so important for him to make a good impression. He certainly did that. Please pass this praise to Jason.Thanks also to Brian Tapparo, the Service Manager, for his involvement in today's unscheduled appointment. Brian, I hope to meet you in person next time.Again... Top notch service at Ron DuPratt Ford.

John Bank

Sep 12, 2016

We recently bought a new C-Max Hybrid from Ron DuPratt Ford in Dixon CA. This is our first hybrid and we are very happy with purchase. We had excellent friendly service from Julee in the Sales Department who answered all our questions about the car and the financing. We highly recommend this dealership.

Nelson Reyes

Sep 7, 2016

Brandon made our purchase easy, stress free and quick. I would contact him for our future purchases.

James Sevier

Sep 6, 2016

The entire process was hassle free. The Salesperson, Brandon Caporale was extremely helpful and knowledgeable. He carefully listened to our input and repeatedly went out of his way to find the right vehicle for us. He was patient and allowed us to ask many questions pertaining to the vehicle, its performance and safety features. The Finance manager, Ron Kostusak was similarly patient, knowledgeable and helpful in closing out the process for us. The entire staff went above and beyond to make this deal happen in a pressure-free manner. We got a great deal and are very pleased with out new Ford Edge.

Nico Bedoya

Sep 6, 2016

great service dept. that manages to get my vehicle in when ever I need it.

Neal Blasco

Sep 5, 2016

Best, most low-pressure buying experience I've ever experienced.

Michael Gorelick

Aug 31, 2016

Very friendly and efficient service. Explained the service process fully.

Larry Randal

Aug 23, 2016

I got the deal I was looking for on the truck I wanted in a friendly atmosphere. What else could I ask for?

Raymond Hagler

Aug 11, 2016

Missy provided a "no hassle" experience. Loved it.

Ron Stopnick

Aug 1, 2016

I've always received great service and John Casovia goes out of his way to be helpful, he's a credit to RonDuPratt.

Myrna Holzschuh

Jul 29, 2016

Brandon Corporale made it easy to buy a car. I will be going back and referring all my family and friends to Brandon.

Ted Hart

Jul 29, 2016

It was a pleasure working with all the staf they made us feel like family????

Bill Tournay

Jul 21, 2016

I've enjoyed and appreciated the services of DuPratt Ford for years. Its nice to know that you have your vehicle in good hands.

James Mcdevitt

Jul 14, 2016

I recently purchased a 2016 Ford F150 from Ron DuPratt Ford. I checked out other dealers in my area and drove the 50 or so miles to that dealership because, mainly for the price but also for the friendly service I received while making the purchase on line. Very simple.

Kendra Schexnyder

Jul 12, 2016

I purchased a 2013 Ford Escape From Brandon. Hands down the best car buying experience I've ever had! Brandon listened to all of my needs and found me something that fit my lifestyle perfectly! Financing was quick and easy. I will certainly be recommending Brandon and this dealership to all my friends and family.

Raeann Oswalt

Jul 8, 2016

IT WAS OUTSTANDING FROM START TO FINISH!! MISSY AND SCOTT WERE AMAZING!! TOP NOTCH SERVICE ALL THE WAY AROUND. I WILL BE GETTING ALL MY VEHICLES FROM RON DUPRATT FORD!

Calvin Schiefferly

Jul 7, 2016

Purchased a f150. Buying experience was pleasant. The only thing I thought was a little negative was the sales pressure for extended warranty. Sales person, Travis and his supervisor, were very refreshing to deal with.

Jonathan Harris

Jul 6, 2016

Purchased a 2016 Ford Fiesta. It is my daughter's first time buying a car, and a very good experience for her. The service was wonderful, Brandon was great. I will be working with him to find my next vehicle.

Jeffrey Froelich

Jul 4, 2016

Jim was extremely patient. After 6 months of waiting he found a truck that works for me within my budget. He even found me a better rate with a different bank and got me fair market value on my trade in. I had such a good experience that my parents bought a similar truck from your dealer 3 days later. Would definitely recommend to family and friends.

Stephen Smith

Jul 3, 2016

The actual service was fine, although I thought they used to vacuum and wash the car. Guess they don't do that anymore.My main issue is with the finance person (when we first purchased the vehicle). He led us to believe, and we're a little at fault for not clarifying, that ALL services were covered by purchasing the Premium Maintenance Plan. We've come to find out that it really ONLY covers oil changes and filters. NOT, as was implied, ALL services. So the major services are NOT covered. If you work out the cost by dividing the total by the number of oil changes you get - it works out VERY (and I mean VERY) expensive. Don't buy it!So, buyer beware at Ron DuPratt Ford (and any Ford dealer, I suppose!) Because of this, we will NEVER buy a Premium Maintenance Plan again, we will take our vehicle (Focus) to Fairfield Ford for future services, and will be VERY UNLIKELY to ever visit Ron DuPratt Ford again.

Pamela Stephens

Jul 2, 2016

Purchased a F150xl, love it. Brandon was great, my Brother and Sister-in-law purchased their 2013 F150 from him a few months ago. Brandon found exactly what I needed. I averaged 23/24 miles to the gallon on the way back to Las Vegas, Nv. Very comfortable drive.

Stanley Stolte

Jul 2, 2016

60K service was completed in very acceptable time. Shuttle service met my needs as well.

John Buchanan

Jul 1, 2016

Great service. That's why we're returning customers.

Joshua Brower

Jul 1, 2016

I would have liked the service rep to call me with an update without having to call myself. The rest of the service experience was great. Marsha and Brian in the body shop coordinated and handled the communication and work completed. They both have done some work before on my truck and the customer service from them keep my coming back to this dealership

Bill Frost

Jun 24, 2016

I purchased an F150 working with Missy solely via email and text message. The process was quick and easy, including the process of configuring the truck exactly the way I wanted. All steps proceeding efficiently and without hassle. Greatly appreciated the finance officer asking me once if I wanted an extended warranty and accepting my answer of no. I got a price that was $1,000 less then prices quoted by other dealer. Overall, an outstanding, low key, experience.

Frank Bencivengo

Jun 22, 2016

Service was great, took care of my vehicle in a very timely matter.

LONNIE RUSH

Jun 20, 2016

TIM IN SERVICE WAS GREAT. VERY PROFESSIONAL AND CUSTOMER SERVICE OVER THE TOP. I AM VERY CRITICAL OF CUSTOMER SERVICE ESPECIALLY WHEN SPENDING MY MONEY. MY EXCURSION RUNS GREAT. THANK YOU

Marty Ewing

Jun 19, 2016

service dept. staff were helpful and efficient, the service dept space is cramped. The cost for the 30K service on my 2013 Escape was an ugly surprise but the discount coupon from your dealership was very timely and welcome. Well done.

Austin Dunn

Jun 5, 2016

Brandon was very helpful helping us find the right car. He made sure that we knew all of the ins and outs of the car before we left and was very helpful getting us to a payment that we felt comftorable with.

Lance

Jun 2, 2016

My Wife and I purchased 2016 Explorer that we both love. Shannon and Scott were great. Even had a pleasant experience with Bob from finance. There was a minor miscommunication during negotiations but Scott gave us his word and made it right. Shannon even picked up some papers I had forgotten on her own time to save me a trip back. Love my Explorer Sport but will consider trading it in when Ford brings back the BRONCO!!

Hubert Conley

Jun 1, 2016

wE PURCHASED A 2017 fORD fUSION. sO FAR WE ARE PLEASED WITH THE PURCHASE. iT COST US MORE THAN WE PLANNED.

Susan Marroquin

Jun 1, 2016

I purchased a Ford Escape from James. James was great and Ron in finance was wonderful. We had a great experience. I will recommend Ron DuPratt Ford to all of my friends.

Ricardo Casias

May 31, 2016

I took my CMax in for an oil change in accordance with the indicator lights. As required, the Service Team also performed the vehicle's 20K mileage check. The Service Manager pointed out an important cut in one of the car's tires, which could cause a tire failure in the future. Much appreciated. In addition, the receptionist was very welcoming and made certain that I was attended to as I waited in the Lobby. The wifi was stable, and that allowed me to continue working, so I was not stressed about being out of the office.

Spencer

May 31, 2016

James did a wonderful job helping me get into my brand new Ford Escape.

James Booth

May 30, 2016

The staff was very friendly and accommodating. They went to great measures to get us a car we wanted.

Stephen Johnson

May 27, 2016

We bought a new Ford Explorer XLT. great experience. We arrived after work and only 30 minutes before closing. They handled the purchase and all the paperwork well after closing. We love the car. Thanks Ron Dupratt!

Christopher Raymond

May 17, 2016

I worked with Julee to locate a 2016 GT Performance Pack. She was extremely patient and very responsive, and not at all pushy. I had the opportunity to work with dealers located closer to me, and likely would have received the same deal, but chose to make the drive to Dixon for no other reason than to make sure Julee got credit for the sale. I was very pleased with Ron, the finance manager as well. Overall, a great buying experience.

David Malicoat

May 16, 2016

i Purchased a new F250 Diesel; The dealer was very helpful to to get an optional diesel message screen enabled with help from their service department before I took delivery of the vehicle. The purchase process was very pleasant only took a short period of time. Price was easily negotiated over the internet/phone. The last 3 of my 4 cars purchased were made with pricing agreements over the internet/phone prior to visiting the dealer. Ron Duprat had the most competitive final price over several other dealerships bidding on the same vehicle.

Michael Barrett

May 16, 2016

Always good. For some reason though....can never find us in the system

William Withrow

May 16, 2016

It was easy to make an appointment for the next work day for regular maintenance service. We opted to wait for our vehicle and enjoy a cup of complimentary coffee while waiting. When another issue was found with our vehicle, the dealership graciously provided us with a ride home. At the end of the day a courtesy driver returned to pick up one of us to return for our repaired vehicle. Thanks for great service and the coffee, too!

John

May 12, 2016

We purchased a Ford F150 crew cab. Danny was great to work with and worked really hard to get us into the pickup at a price and payment plan we could afford.

Mira Lincoln

May 12, 2016

My A/C went out, and I had been making a list of things that needed done, a recall notice, my transmission had issues, my radio, the rear window sprayer. I dropped my car off, I was offered a ride to work, but I had made other arrangements. Nick C. called to let me know that parts needed to be ordered. On item was on back order, so he checked to see if he could get me a loaner car. He was able to get me a car to use while my car was being repaired. The estimated time was approx. 10 days. The repairs were completed sooner. I had mentioned to another employee (John? maybe) that I had bee promised a cargo cover that was missing when I bought the car, he said he would look into it. When I picked up the car, he had not received any return calls regarding that. Over all, I am satisfied with the process of maintenance for my car. I think Nick did an excellent job listening to my issues when I first brought my car in. They washed and vacuumed my car which I really appreciated!

Peter Williams

May 12, 2016

Very friendly staff and helped get us just the car we wanted.

David Dickerson

May 10, 2016

Bought an F-150, Shannon was awesome! Best car buying experience ever.

Glenn Branaman

May 10, 2016

Brandon was outstanding when helping us pick out our new Fusion. There were many ways to go and he made the process very simple. We have already told many friends and coworkers about our experience at Ron DuPratt.

Sue Hendrickson

May 9, 2016

Working with Jon Casovia is great! He is very honest and professional. We wouldn't take our vehicles anywhere else.My husband thought he needed new rear brake pads on truck. It turned out they were fine but the front pads needed to be replaced soon instead. We decided to go ahead and replace the front pads because they weren't going to last too much longer. Any other dealership would have replaced the rear pads whether they needed to be or not.Thanks John!

Adolfo Mondragon

May 8, 2016

2016 ford C max, service was respectful, prompt.Service did not try to push extra services for c max, yes staff was very helpful.

Harold Blackshire

May 3, 2016

I would like too say your staff did a good job taking care of to problems that the factory failed to do correctly when building it. Thank you

Lynne Armstrong

May 3, 2016

Buying my new Transit Connect wagon at Ron DuPratt Ford was hand's down, the very best experience I've ever had at a car dealership. From the first email with Aaron through closing the deal with James, and talking with Val, the whole day was a pleasure. James even took the time to sit with me in the car and go over how to work all the various features. I'm never going to a different dealership again.

William Morgan

May 3, 2016

Everything was handled professionally and pleasantly

Dennis Ariza

Apr 14, 2016

Very nice people and fast service. They spend time on details.

Howard Brandt

Apr 12, 2016

Excellent customer service. Used the USAA preferred dealer option with USAA and Dupratt did a great job.

Charlene Damassa

Apr 4, 2016

Staff were friendly and professional. Will gladly recommend to friends and family.

Jerry Schmidt

Apr 1, 2016

I have to praise your staff Shannon Poteet and Brandon her co-sales person for the professional way they conducted business. I have interacted with many of your employees in your service department such as Tim, Nick and others and have been well treated. All I can say is your dealership is one of the best I have been to. I have bought three vehicles form you and have been impressed each time. Thank you for your professional service in each transaction and service. Jerry Schmidt

Josh

Mar 26, 2016

I purchased my 2015 Ford F-150 and have absolutely loved it. But what has made it even better is Brian and Marsha in the body shop department have taken customer service and costumer care over the top. They have always had everything prepared anything I have needed they have gone out of there way to make sure I am satisfied. Those two keep me coming back to this specific dealership for my needs

Nichol

Mar 21, 2016

Where to start...From the moment we stepped into the building we greeted with a friendly welcome. We had an appointment with Brandon, as he was highly recommended by previous customers and even employees. I told him the car that I was looking for and he took me right to them. He was extremely knowledgeable about the car and its features. We took it for a test drive and I pretty much fell in love with the car. I still looked at a few other cars to make sure I was certain about my decision. Brandon happily informed me on the different features and such. I never felt pressured or rushed. The rest of the process was a breeze. Brandon and the rest of the team got me out and on my way quickly. Good customer service is hard to come by. Great customer service, where you feel more like a friend than a customer, is almost impossible to come by. Brandon exceeded our expectations and provided great service. We look forward to coming back in a few years to buy from Brandon again.

Raquel Bedoya

Mar 21, 2016

Brandon is very knowledgable and genuinely wanted help me find the perfect car for my needs.

Connie Solano

Mar 16, 2016

Great Service, they knew what I wanted. They were very helpful.

Jim Tappan

Feb 16, 2016

Great dealership. Bought a lot of cars over the years, but that has to be the easiest most painless experience yet. Missy and Ron were both fantastic. Love the new Focus ST. Lots of fun to drive. Could not be more pleased across the board.

Yvonne Hunter

Feb 11, 2016

I returned to Ron DuPratt to purchase my new car because of my previous experience. They have excellent sales people and service support. It's a local business and I trust that I will be well cared for and always given the straight scoop, both in sales and in service.

Joseph Lara

Feb 9, 2016

John in service Dept was awesome! Great customer service and very knowledgeable.

James Kohmann

Feb 2, 2016

I want to thank you guy's for being so professional in purchasing my f-150 super crew 4x4. Scott thanks for honoring the certification on the website and changing the breaks. Ron thanks for the help on the finance part of it very helpful. Brandon could not have been any nicer to me and my wife and making sure I was ok when I had to wait around for the breaks to be done. thanks again Jim Kohmann

Delwyn Oconnor

Feb 1, 2016

they took my car right in on time. they did an outstanding job and even washed it when they were done. keep up the good work and Ron DuPratt is only company that I trust and no one else to take care of my car.

Melville Hughes

Feb 1, 2016

Nick is wonderful. Listens to you, keeps you informed of progress and doesn't pressure you.

Tamara Pagliari

Jan 31, 2016

Everyone was very helpful and nice. Easiest car buying I've ever done.

Ronald Willingmyre

Jan 27, 2016

I found that the salesman "Brad" did an outstanding job. He explained the vehicle and its options in a easy to understand way. He walked us through the entire process and was extremely professional but yet very friendly. "Bob" the finance guy was quick and explained everything so we had a clear understanding of our contract. This is an outstanding dealership.

Larry Niemotka

Jan 26, 2016

Taking my Navigator for service at this facility is not a chore it's a reprieve from my busy schedule. I look forward to the visit every time.

Peter S.

Jan 26, 2016

I brought in my 2015 Ford Fusion for a "Free" Oil Change. Besides an hour wait, the Service Tech was Professional and came and got me when the car was done. I'll be back for sure!

James Curtis

Jan 21, 2016

Sales staff was very helpful and did not push...gave me time to make a decision

George Allen

Jan 18, 2016

great service with no high pressure sales, gave us exact.y what we were looking for. thank you'

Heather Crane

Jan 15, 2016

First time buying a vehicle-I appreciate all they did!

Gene Green

Jan 13, 2016

My overall experience was fine but I just want to add one small detail. I strongly believe that business including Ron Dupratt Ford is missing. I felt that I was the enemy not the customer, by that I mean there was a sense in the air when I was seen, avoid this guy he can't be trusted. Be friendly, greet customers with a smile and say welcome.

Douglas Morrison

Jan 12, 2016

Just disappointed the tire that was only about a month old was not warranted

Maurice Kaz

Jan 11, 2016

Shannon was terrific! Very knowledgeable about my new F150. I would strongly recommend her to anyone looking for a Ford.

Erwin Cripps

Jan 8, 2016

The service was great. I will return and will also recommend your company to my friendsand family

Lisa Muller

Jan 6, 2016

Aaron was helpful and very knowledgable. The whole process was easy and stress free.

Phillip Thomson

Jan 6, 2016

we love ron dupratt ford some of my family had worked for them and the repect i have for them.. rich bedoya really helped us alot i we have great confidence in him.. then as we started the paper work brandon was the guy who then took over and we were very happy with his service asked questions and if we had any questions he knew the answers.. so as far as dupratts ford dealership we are forever customers and we tell eberyone how great and trusted they are

Robert Whitehead

Jan 6, 2016

Our C-Max Energi 2013 model year Ford received its 40k service and windsheld was replaced.The rock crack occurred recently from flying rock from roadway while driving near Auburn,CA. The service and auto bodyshop/glass departments did well on doing the 40k and windsheld replacement.

Kim Nelson

Jan 5, 2016

Everyone is very nice and professional. Always a pleasure to deal with.Thanks!

Patricia Ribeiro

Jan 5, 2016

We had decided to buy a new F-150 in the morning and by the end of the day we had a deal!Since the first contact by phone, through the visit at the shop and further via text messages, the Ron Dupratt team did a great work assisting us to buy our first brand new car in America.

Thor Samson

Jan 5, 2016

I liked how the dealership helped us and listened to us. We did not feel pressured to make a choice. We were given options and allowed to choose what was best for us.

Mckay Carney

Jan 4, 2016

Julee was extremely responsive over email. This was key to our transaction given that we are full-time working parents of two kids that live somewhat far away. Scott was patient, polite, available and thorough throughout our transaction.

Rudolph Muldong

Jan 4, 2016

Brian Tapparo, Service Mgr., goes beyond the call of duty when it comes to customer service. Simply put, if he says he'll get it done, he does.

Chris Ade

Dec 31, 2015

100% satisfied with the Service Department's quality of work, speed of work and the professional and positive attitude that was displayed by every employee I encountered. And all at a fair price.

Kenneth Courville

Dec 29, 2015

Excellent service all the time. Have purchased many vehicles from Ron Dupratt Ford.

Mary (Pati) Hannan

Dec 29, 2015

Missy and Ron were so kind, professional, and a pleasure to work with!!!! They both made the whole experience a breeze!

Douglas Holding

Dec 24, 2015

STILL WAITING FOR THE AIR BAG RECALL ON MY CAR. I GOT MY NOTICE BACK IN JULY AND STILL NOTHING YET. I FORGOT TO BRING IT TO THIER ATTENTION ON THIS SERVICE CALL. I'D LIKE TO HAVE AN IDEA WHEN THIS WILL BE REPLACED.

Jeff Mcdermott

Dec 24, 2015

It was an awesome experience! i used to hate going to auto dealerships because of the creepy sales tactics. This was a completely different experience, and it was refreshing to not have to deal with that. I will definitely come back.

Kyle Keaton

Dec 24, 2015

I was recommended by a friend to call Bill Stephenson for a quote on ordering a 2016 F-150 and have never had a better experience. Bill was helpful, professional and listened to me in regards to how I wanted the process to go. You have a good one in Bill. Thanks, Kyle

Michael Haberman

Dec 24, 2015

Missy was terrific! Low pressure sale and very accommodating. However, due to the slowness of the general manager Ron because of other transactions taking place, we were there for three hours. And our transaction was an all cash deal. But again, Missy was great to chat with while we were waiting.

Jerold Wilcox

Dec 22, 2015

I want to thank the staff at Ron DuPratt for their friendly and professional manner. Overall very satisfied.

Todd Johnson

Dec 22, 2015

Dealt with the Internet Sales Division, Shannon Poteet specifically, who found the car we wanted and painlessly negotiated the purchase terms. When the day arrived we drove to Ron Dupratt, signed the papers and left with a 2015 Focus Titanium. Thanks Ron Dupratt Ford.

Christina Carr

Dec 20, 2015

My 2015 Edge was hit by a buck and upon taking it to the collision shop I was told it would take about 1 week for repairs. Due to a back ordered part it took three weeks instead. What impressed me most was the the sincere apology for the wait with a rental car for the last week. My car looked like it did the day I drove it off the lot. I drove 4 hrs to have my car worked on because of their reputation and it was worth it and the wait!!!

William Stephenson

Dec 17, 2015

It's wonderful, we have been buying Cars & Trucks here for the last 17 yrs., we also have all our Service done here.

Stephen Smith

Dec 15, 2015

Simply the best Ford dealership around. We pass other dealerships on the way to Ron DuPratt Ford from our home, because the service at Ron DuPratt is excellent. It's like they have been trained how to provide service - something lacking at other dealerships.

Cheryl Walker

Dec 14, 2015

Minor issue: I called in to ask about the fact that my car would not start and had no electrical. It is less than 2 years old, and no light or other utility had been left on. I was told it sounded like a dead battery and to call roadside assistance and they'd get me going. In retrospect it would have saved me a lot of grief had the person suggested I should bring my car in, as the CMax batteries have a shorter than average lifespan and I might need a new one. I had 3 more "dead battery" episodes as I went about my very busy day which was very chaotic, and then had to come in the next day and rent a car while they replaced it. It was more inconvenient than it needed to be.When I called to report the multiple episodes the following day, Justin was superb. He listened, identified the problem, and was able to get me right in. He answered my questions and was able to reserve a loaner for me. The battery was replaced and was good as new by the end of the day. I was stuck in traffic coming back from Sac and was going to be 10 min late and he arranged kindly for me to leave key in drop box. That was great.All in all superb service. Just a note to consider more info in phone calls. Thanks!

Bob Bell

Dec 13, 2015

Service is always great at Ron Dupratt Ford. I wish they were closer to my home.

Joshua Brower

Dec 11, 2015

Marsha and Brian in the Body shop I have had the pleasure a couple of times working with them on resolution to some factory cosmetic problems that they are working with Ford to resolve but everytime they help I always get a smile and a laugh and the experience is worth it.

Rosemary Jimenez

Dec 11, 2015

Under circumstances, we were faced with having to purchase a vehicle. I was approved for a 2013 Ford Escape from Ron DuPratt, Vacaville. Mr. Rodriguez was awesome and made sure my husband and I did not leave unsatisfied. He did not give up trying to find the right car for our budget. Not only was his sales expertise great, but the whole team - finance, manager, etc... were awesome as well! I never felt so comfortable and not pressured into a car I was not satisfied with. I would definitely recommend them to my family and friends and will certainly come back - maybe to even get a brand new car!Thanks DuPratt Family!Happy Holidays!

Marty Ewing

Dec 10, 2015

service dept desk area could use some more room for waiting.

Kelley Birch

Dec 8, 2015

Daniel was extremely helpful and patient! He listened to what I wanted, searched to find it and then was patient as I kept changing my mind! The process was easy and everyone helped us get the car we wanted at a reasonable price. Once I made up my mind, the process took little time and everyone was helpful. Thank you!

Michael Mattos

Dec 8, 2015

I have experienced a great treatment there with both cars I bought. Did feel like I was just a number.6

Erik Schiffke

Dec 6, 2015

Missy Balance and Brandon were absolutely the best. They made the sale. I shopped around looking for the best price and while Ron DuPratt wasn't the lowest the service provided was second to none. I ordered a custom truck and Missy went out of her way to keep me informed during the entire wait without me even having to ask. And when the truck came in she really worked hard to make the delivery go as smooth as possible.Thank you for a refreshing car buying experience!

Matthew Alvarez

Dec 6, 2015

We were very impressed with the knowledge and outstanding customer service skills of Mr Stephenson. He spent a lot of time showing us the options of the vehicle. He had all the paperwork ready before we arrived and this made the transaction quick and painless. We really enjoyed the experience. It was a pleasure dealing with him. I would highly recommend purchasing from this dealership to all my friends and family! Thank you so much for an awesome experience! we will definitely be back next time we need a new car!

L Fisher

Dec 5, 2015

Excellent service from beginning to end. Sales (Missy) and Finance (Ron) are very low pressure, accomodating, and personable. Both went above and beyond to make sure I was happy and comfortable with my purchase.

Ron

Dec 4, 2015

My experience at Ron Dupratt Ford was first class. Our salesman Dan was knowledgeable, courteous, and a pleasure to work with as well as Ron in financing. Although we have a couple Ford dealerships closer to our home, Ron Dupratt Ford was worth the extra drive time. We purchased a 2016 Explorer Sport and not only did they have the exact vehicle with the options we wanted, they also had the best price. The whole team at the dealership made our experience so enjoyable we feel we have a dealership we can call our own. I look forward to future deals with Ron Dupratt Ford.

Mehdi Moghaddam

Dec 3, 2015

This is my third attempt to leave an evaluation and review. Our city and state were rejected so will try a different way. All went well beginning to end with the 36 month lease purchase on a new Ford Taurus SE. It is a very safe and comfortable auto with all the features we could have asked for. Brandon Caporale helped us tremendously' Thank you.

Lynda Cook

Dec 2, 2015

Great service in helping me get the car that I wanted.

Earl Lagomarsino

Nov 30, 2015

I have nothing more to add. I have nothing more to add I have nothing more to add.

Michael Markham

Nov 30, 2015

Mine was a recall that was sent to me by Ford. They had it done in a day they brought me home and picked me up when it was done and it was real nice. I've had nothing but good luck with Ron Du

Robert Ng

Nov 30, 2015

It was not bad, the staff was kind and helpful, but I can not specify any personal experience at all.

Kathleen Nipper

Nov 29, 2015

We only buy cars there because of Missy she is the best

Gary Silveria

Nov 28, 2015

The staff at fleet go out of their way to provide the best customer service and are respectful of my time.

Michael D.

Nov 26, 2015

Jim Patton is an amazing salesman, I would reccomend him to anyone I know looking to buy a new vehicle. As for the purchasing experience, the finance guy needs to learn to be less pushy and work a little faster. I had to wait over 2 hours just to sign the paperwork. Why would there only be 1 finance guy on a weekend I don't know.

David Christman

Nov 22, 2015

John in service takes care of all my needs with my 2003 ford explore which has 313000 miles on it, and my new 2015 ford edge, my Mercury Milan, and even my Toytoa MR 2 Spyder. I plan to make a app. for front struts and 2 new tires on the Spyder next. If you every lose John or Brian as much as i hate to say it i will have to go to Firestone. You have the best in service!

Barbara Horigan

Nov 21, 2015

Ford Taurus. Everyone was very helpful and professional. Shannon Poteet our sales person was great and knew what she was talking about.

Greg Dupratt

Nov 21, 2015

Easy to contact. Accommodated my schedule. Got everything done in a timely manner. Vehicle washed and vacuumed. perfect.

Federico Zaragoza

Nov 18, 2015

We were looking for a bigger car and traded our Focus for a Fusion.Daniel came to talk to us and he was very knowledgeable and courteous. He was friendly and explained every detail about the car. We drove it and it had all the extras that we were looking for, so we bought it.The person in the finance department was also very profesional and friendly.

Lawrence Strothers

Nov 18, 2015

Very Satisfied. I never thought I would ever say this about purchasing a car at a dealership but I have to admit I was very surprised with the treatment I received. Brandon, Bob were very pleasant to work with and went out of their way to make my experience enjoyable. I would not hesitate to buy another car from them, recommend them and in fact am looking forward to getting my service work done there. Great Job Guys and Thanks for your Professionalism. Larry Strothers A very satisfied customer...........

Aaron Dahl

Nov 17, 2015

Pleasant experience overall. Missy was very helpful!

Pat Fritchie

Nov 17, 2015

I bought my 97 ford explorer from you in 99. I have continued to bring it to you for service over the years. I have always been very happy with you. No pressure and haven't felt in any way taken advantage of. I am single so this means alot. Thank you for your service.

Stephen Pristavok

Nov 11, 2015

Brandon took excellent care of us! There was no pressure and the whole thing quick and easy! Financing was fast worked out the best payment and we even laughed while signing. Best experience

Edward Christian

Nov 10, 2015

I took the car in. They serviced it. It's working fine.

Terra Soloski

Nov 10, 2015

Everyone was really nice and knowledgable. Missy was available 24/7 for all my questions and Ron was very flexible!

Patti C.

Oct 20, 2015

I originally went to Ron DuPratt Ford because they had the lowest price in the area on the Expedition that I wanted. I was surprised and delighted to find a level of service and attention that I had never experienced while buying a car before. My salesperson, Shannon, was knowledgable, low pressure, and just fun to deal with. The entire staff was very friendly. I will be sending all of my friends and relatives to Ron DuPratt in the future.

mike.a

Aug 29, 2015

I bought a BRAND NEW 45k 2015 Mustang GT here. It had rear quarter window with scuffed trim and a few panel alignment issues. Ron DuPratt Ford said they would take care of it. I brought the car back for adjustments. The window was repaired properly as far as I can tell. They were unable to fix the panel alignment issues to my satisfaction. They shimmed the hood striker and trunk lid with cheap 5 cent washers!! What the what?? On my NEW 45k car!! They don't have a clue how to handle very simple adjustments. When I told them I still wasn't happy, they just shrugged their shoulders. Not happy and never going back.

exploring ford

Jun 7, 2015

Great place for looking for a new Ford vehicle. If they don't have it in their inventory they will find one and get it for you ASAP! They were easy to deal with and very helpful in trying to find us exactly what we wanted. My wife and I drove away in a vehicle that we are very happy with.We received a great deal on our trade-in, it was more than what we were expecting. They worked with us until we got the price that we were comfortable with monthly. We shopped around at other dealerships and Ron Dupratt Ford was where we bought our vehicle at the best price possible!If I were to buy another Ford vehicle, Ron Dupratt Ford is where I would go.

Anstissmarie

Nov 8, 2014

Took my car here for service on a recall ford issued and it took much longer than expected and they had very poor customer service. I brought it in on Friday and was told it should be ready the next morning. When I came in the next day I was told it would be 3 more days and I needed a courtesy car. The car was dirty and the radio didn't work, I was very disappointed in it. Then I was told my car would be ready on Thursday, then Friday morning at the latest. When I called Friday morning, I was told it would be ready by 3:00pm and that I would get a call as soon as it was ready. 4oclock rolled around and still no call, and finally I got a call a little later. The whole process was very disorganized and I truly think they do not know how to manage time. Every time I have gone in, there is a huge line with no one helping, the people I talk to never know what is going on and it is run very poorly. If you want good customer service in a timely manner, do not go here.

krmoore

Aug 4, 2014

Dealing with Rod Cornelius is a buyer's dream come true. Rod has a casual, honest manner, and knows his products. Rod always makes buying a car an honest, mutually respectful experience where I walk away knowing I got the right car for me, at the best deal, and I received the best value for my trade-in. I appreciated hearing my options on the extended warranty and maintenance agreements. I have found those to be very cost effective in the past and I liked the no pressure, facts only consultation I was given. This experience is everything I could ask for making a major purchase.

Robert Cope

Jul 11, 2014

I found out about Ron DuPratt Ford while searching for dealers in my area. I had never heard of this dealer before and proceeded to read the online reviews. After reading the reviews and viewing their inventory, I decided to drive down and check it out. It was a busy Monday at the end of the 4th of July holiday weekend sale, so the sales staff were all working with customers. The fleet manager, Michael Youra, came out to assist me so that I wouldn't have to wait. I told Michael what I was looking for, and my desired intentions for my trade-in, down payment, and financing. He took me out to the lot and proceeded to give me a thorough demonstration of all the vehicle's features before letting me take it for a test-drive. I was impressed with the vehicle and decided I wanted to buy one. However, they did not have the exterior/interior color combination that I wanted paired with the engine and options that I wanted. Figuring I would have to settle for something not quite what I wanted or going elsewhere, Michael performed a search of nearby dealers and found an exact match to the vehicle that I wanted at a dealer in the Bay Area. He assured me that he could have it delivered by the next day and set up the transfer. He secured great financing for me (0%) and also gave me a great price on my trade-in. He was able to also get me some great rebates, so the deal I received was right on target with what I intended. We completed the paperwork and I left to await my vehicle to be delivered. I came back to pick it up and Michael gave me another thorough demonstration of the Sync system so that I was comfortable with its operation by the time I drove my new 2014 Fusion SE off of the lot.I could not have asked for a better experience. I never felt stressed or pressured. Michael went out of his way to help me, even though he usually assists fleet customers. I highly recommend this dealer. It's worth the drive to Dixon!

theloeschs

Mar 6, 2014

I purchased a used car, with Brandon's help, from Ron Dupratt Ford. Everyone there was friendly, helpful, easy going yet eager to help. We tried buying a used car from private parties, small dealers, craigslist, etc. If I would have known at the beginning of my search what I know now, I would have started and ended my experience at Ron Dupratt Ford. I was treated with respect throughout the whole process. I was never pressured, never upsold. I truly felt like they wanted to help me find the right car for the right price for me. Thank you!

cadechoretz

Jan 19, 2014

With the exception of our interaction with the financial person, our experience was exceptional. The financial person, in addition to signing the loan papers, tried to sell us on various extended warranty and maintenance agreements. He was very pushy. He was also very off-putting when prior to the warranty and loan transactions, he offered to buy a the car we initially thought to trade in. When he expressed interest in the purchase, we told him that we'd already made an offer to another party to purchase the car. He said he'd buy it right them for 75% of what we'd offered the first party. We told him that we couldn't go behind the other party's back. His reaction really soured the experience with him. We recalled that with previous automobile purchases the hard sell warranty/maintenance agreements were also off-putting. That must be part of the process, but one we'd rather do without. Aside from that, the salesman and dealership are first rate. We've made many purchases from Ron DuPratt Ford over the years. Their service department is a pleasure to work with- very honest, skilled and accommodating.

TLCallow

Nov 24, 2013

I always get great friendly service at great prices that you would expect to find at a dealership for parts and service. The staff is great and work hard for the business. I would recommend this dealership to anyone in need of quality service.

unhappy

Oct 21, 2013

I feel I was over charged for the work that i had done.

cg683

Oct 19, 2013

I am a first time buyer and I found the Dodge Nitro at Ron Dupratt. I called to make sure they still had it before i took the drive from Woodland. I spoke with Tim and he was so much help. Told me i could get pre-approved online before i came in to look at the car. When i did go into the dealership, Tim had the car ready to look at. What i liked more is that he let me look at the car for as long as i needed. He was in no rush as well as he didnt try to sell me any other car. I had a certain amount that i wanted to stay around for a car payment and they were able to get me a great deal which kept the car payment at the exact price that i wanted. I would recommend Tim and is staff to anyone looking for a new or used car!

Very Satisfied F350 King Ranch Owner

Jul 26, 2013

After going to Fairfield Ford and dealing with their rude service advisor, Steve Collins, I decided to ask the people at work where the best Ford dealer was in NorCal. I had a small place on the passenger door of my new F350 that the paint looked rough and Fairfield Ford Collins' said it would take a week to fix at the body shop they use which wasnt part of the Ford dealer. He was extremely rude and when I pointed to the spot on the door, he had the nerve to tell me not to touch the spot. Serious??? I was talking to my boss about the experience and he told me he had a great experience at Ron DuPratt Ford. So, I took off early and drove over to Dixon, CA. I walked into the body shop office and was surprised by the friendly associates that were anxious to help me. Michael Briscoe was assigned to look at my truck and when he saw the spot, he advised that the shop was booked for a few days but if I had a few minutes, he would get someone to look at it to try and buff it out. I agreed and he took the truck to the shop. Less than 10 minutes later, he drove the truck to the front and not only did he have the spot buffed out completely, he had the guys align the driver door that was slightly lower than the passenger door. This is incredible service and Michael exceeded my expectations. I am definitely coming back to Ron Dupratt Ford as long as Im in NorCal. Very satisfied new F350 King Ranch owner.

lcky349

May 27, 2013

We had a great experience overall at this dealership. We were a bit nervous at first, because this was our first time buying a new car (having always purchased used previously). Our first contact at the dealership was Missy Ballance, and she was great at listening to our needs, and working to find us the cars they had in stock that fit into our needs. We left the dealership feeling very comfortable - more than can be said for several other dealerships in the area. After test driving every similar car of other makes available at other dealerships and taking time to save up a sizable down-payment, we returned to DuPratt Ford. Missy was busy with other customers when we arrived, but Tim Dunahay picked up where we left off with Missy. Tim was very low key and, most importantly, honest with us. We never felt like he was saying anything unreasonable or being even the slightest bit pushy. He was honest about many of the packages and options they had, even pointing out those he felt were not great fits for us. When we needed some time to weigh the options, he gave us some time and space. In the end, we walked away with our first new car (a Fiesta) at a fair price and with very good financing with minimal hassle.

happytraveler1

May 19, 2013

When investigating the possible purchase of a new Ford Fiesta and during the purchase-process itself, I received nothing but the most courteous, helpful, professional service from both Tim Dunahay (Internet Manager) and Ron Wolf (Sales Manager). Tim was such a pleasure to deal with---well-informed, never pushy or hard sell, and fun to talk to, and Ron tried and succeeded in giving me a very good deal. They both have my highest recommendation.Barbara Drushell, Davis

JayTee

May 10, 2013

I found my car looking on internet after an awful experience at Toyota. I needed to select without push-found the car, worked out the details online and I believe it was Adam and Kurk that picked me up from the train station in my soon to be purchased BEAUTIFUL BABY BLUE Hyundai Tuscon SUV. Everyone was very kind and even took me to Walmart to load more money on my card to purchase insurance so I could safely and securely get on the road! I am disabled and appreciated the extra time and patience Kurk and Tim took explaining the deal and my options. Missy and I kicked it and talked about nail art--my passion. I don't believe I will be purchasing a car soon but should I decide to get another car, I would choose Ron DuPratt Ford! I told all my friends, and now you what a pleasant experience -- no stress, no hassles, no telling me what I want, I luv it - every car dealership should go through the Ron DuPratt Ford training...Thanks Y'all, when you least expect it, Stella Rae and I will cruise through -- God Bless You!

Jul1a

Mar 26, 2013

This was a wonderful experience for us. We live in San Diego and had to make a 10-11hour trip by train in order to purchase and pick up the vehicle we wanted. We were greeted by a representative at the Davis train station, James sent him there to pick us up and take us to the dealership. I appreciate that greeting as we initially were going to catch a cab. We had been looking for a Ford Taurus X AWD hopefully Eddie Bauer Edition. And we finally found it with very low miles under 20,000 for a 2008! I initially wasn't going to call because the asking price was a bit high but after considering the low miles I called and spoke with Paul. I wanted to know if this was a 7 seater? Paul said he would go check as he didn't know and he would call me back. I then got a call back from James letting me know the details of the car and he gave me their website so I could look at the car. He said Paul had been helping some clients and wouldn't be done for a couple hours so he didn't want to keep me waiting on the vehicle details. James was very professional and helpful in getting me that car. I then gave the information to my husband Marc and told James he and Marc can work out the financial details. James gave us a deal we couldn't resist. And he worked with our credit union. Today I have my Ford Certified vehicle and I am extremely happy with it. Thank You James and Paul for the great customer service we received through this process.

jaysendlong

Jan 25, 2013

James was very friendly, helpful, and responsive. He answered all of my questions and explained everything in a clear manner. The whole process was extremely easy.

gsteggall

Oct 30, 2012

The BEST. Bought two new 2013 Escapes. My sales rep. Tim Dunahay was highly knowledgeable and a pleasure to work with and made you feel very comfortable. I'd highly recommend this dealership and Tim to anyone. Thanks for a great experience.

NickRaven

Oct 29, 2012

One of the best car dealers i have dealt with . Brandon caporale was very helpfull and knows the car bussines well. Pulls no punches. made me and my wife feel like we had a friend on are side. went out of his way to get the best deal for us. Really aprecate the honesty and strait talk (no double talk) Will definetly recomment them to my friends, and will purchase my next vehical there. again thank alot SINCERLY NICK & KIM

Sharon Loomis

Oct 28, 2012

Great experience buying our new Explorer Limited. Great people to work with! Jack was very informative and helpful throughout the procedure. They had a wide variety of Explorers to view which was also very helpful.

christopherh

Oct 27, 2012

What a great team. I've purchased 15 or more cars in my lifetime and this was by far the best experience. The sales rep Tim was easy to connect with. You could tell that he genuinely enjoys his job. Tim was friendly, knowledgeable and a no time came across as being pushy or cheesy. His sales approach was absolutely perfect for us. I'd highly recommend this dealership and make sure that you ask for Tim when you get there!

jcrow

Oct 19, 2012

We bought our 2006 Ford Ranger from Brandon Caporale in August 2012. Brandon knows what it means to be in the customer service business. I can't express enough how well he handle our situation from start to finish. We ended up with a hicup after we took the truck home and Brandon came through for us to help fix the issue. My husband loves his truck. I would totally buy another used vehicle from Brandon anyday. Thank you for all your hard work and sweat Brandon!!!

AshleyS84

Oct 11, 2012

Brandon was amazing and so helpful! I told him what I was looking for and he delivered not only the exact car I was looking for, but also at a great price. Jon was super fun and friendly, I enjoyed Jon's company, even though I wasn't dealing with him. Great conversationalist while I was waiting for all the paperwork to go through. Thanks for the keychain, buddy! I would recommend these guys to anyone!

sord

Oct 5, 2012

Great experience! Friendly staff. No pressure. James McClure was awesome to work with. Very knowledgable. Wont buy from anyone else. Would recommend Ron Dupratt Ford to all my friends.

kamsky90

Sep 25, 2012

staff was friendly and accommodative........will definetely refer friends........sounded knowledgible........used the internet sales option......heard that they do fund raisers for local schools which is great........

genbradly

Sep 23, 2012

I live over two hours away in Redding and found the listing online. After speaking on the phone they took a deposit and held it for a week until I was able to come get it. The truck was as represented when I arrived. As luck would have it a traffic accident nearby knocked power out shortly after I got there and made it impossible to complete the paperwork. They were still able to work it out so I could take the truck home today and will bring the paperwork up for my signature on Monday. Certainly couldn't ask for anything more. A great experience!

truck yeah

Sep 18, 2012

I bought a truck here about a month ago. 4 days after buying the truck the engine was making a horrible noise. I take it straight to the dealership and they said they would take a look at it. It ends up they had to replace the entire engine. It has been a month since I've had my truck. And now they're saying that the new engine they have installed is misfiring. So who knows how much longer there going to have it. They are paying for the repairs due to the short amount of time I had the truck but I can definitely tell that it is not there first priority. So I basically bought a truck from the dealership that I cannot drive,or at least have not been able to drive for a month. They're supposed to be letting me know something tomorrow I will keep the post up to date and let people know how it went

ryan.cole.1272

Sep 16, 2012

Well I drove all the way from Concord for this deal. I was very pleased with the whole experience. Friendly staff all around. Jack was straight forward and I never felt pressured. Thanks!

rudolphmuldong

Sep 3, 2012

"Synchronized Service and Sales" was our overall experience. The team worked together to get the right car and financing for us. Missy is extremely AWESOME.

anali.rodriguez.52

Sep 2, 2012

I went to this dealer in search of a ford fiesta and there was a great amount of choices! The service was excellent. Jack was friendly and was very helpful in choosing the car that was right for me. There was no pressure and everything went smoothly.

jasvir Mann

Sep 2, 2012

Tim was a outstanding salesperson. He is by far the best salesperson I have ever worked with at a dealership. He was able to get the exact price we wanted with little hassle. Ron Duprott ford is very lucky to have Tim as a employee.Jasvir Mann

jordan.benge.3

Sep 2, 2012

Awesome customer service from the entire staff. Tim helped tremendously!!! Can't wait to come back to get my wife a vehicle as well. We will definitely be referring car buyers to y'all

carguijo

Aug 28, 2012

Good customer service. I felt like the purchasing process was straight forward and not as confusing as other dealers. I would recommend this dealership to others.

2013Stang

Aug 9, 2012

We purchased a Ford Edge via the internet and Tim Dunahay was very helpful throughout the entire process. He is super easy to work with and a great guy. We liked him so much that we special ordered a Ford Mustang with his help. Bob Padilla is also a very knowledgeable finance manager and made sure that we were aware of all available products. He guided us through the completion of each sale in a very efficient manner.

jgcumins

Aug 5, 2012

This is the third vehicle we have purchased from Ron DuPratt Ford, although it's the first new car. For each purchase, the sales staff who worked with us has been knowledgeable, helpful, and willing to take time to listen to our needs. Once again, the staff was knowledgeable and professional. They worked with us during several visits to the dealership as we considered the type of vehicle we wanted, whether new or used, and the various option packages. In short, the Ron Du Pratt sales staff helped us think through the various options so that we found the car that most perfectly met our needs and fit in our budget. We have and will continue to recommend Ron DuPratt Ford to others whenever the opportunity arises.

SteveRamsey

Aug 5, 2012

Salesgirl Missy did a very good job it appeared to be an easy purchase Then I got to deal with Bob and financing I was paying cash after waiting an hour and a half for them to process the paperwork I went in the office and told him that I was leaving because I was tired of waiting I was called into the office after two more minutes I told Bob I wasn't interested in paying for extended warranties he aggressively pushed and tried to bully me into a warranty I let him finish after about 15 minutes he said your price right now is 25,000 with these warranty is your total will be $30,000 again I told him I wasn't interested he continued rudely with the hard sell his demeanor and arrogance was unappreciated and made me very uncomfortable I was surprised by the whole dealerships lack of interest in the customer as for the many hours I was there I was only greeted by Missy who did a great job and was basically invisible to everybody else in the place what started out as a very good experience with Missy the salesgirl ended with a very unpleasant experience now I know I have always hated buying a car at the dealership they really need to work on their customer service is a very lacking My previous rating was for Missy who got excellent this rating zero

daeesbird

Aug 4, 2012

Had a great experience will, highly recommend Brandon and this dealership to my friends and family. Very honest people and no pressure salesmen. The experience was very proffesional, it didn't even feel like I was buying a car.

reneelittlefair

Aug 4, 2012

We saw a used truck online and called to ask more about it. We spoke with James on the phone who was very knowledgable and helped us get pre-approved before we drove the long distance to Dixon. He was very helpful with getting our pre-approval started and was great with contacting us through out the week. When we got to the dealership the lady who met us got us the keys to the truck to look around while we waited for James. James was very patient with us as we looked around. He took us for a test drive and we felt pretty comfortable with the preformance of the vehicle. We sat with James to go over the financial end of things and he got things very close to what we needed. we asked for certain things to be changed and he made it happen. We would highly recommend this dealership and the sales man James McClure as he was very friendly, didn't play dealer games, and got us the truck we needed in a timely matter.

dixijewl1

Jul 31, 2012

This is the third vehicle I have purchased from Ron Dupratt Ford. The reason I have returned is that the sales people are knowledgeable, personable and very easy to work with. I have throughly enjoyed my experience with Missy Ballance. She is definately an assett to the dealership. Who knows I may be back for a fourth car down the road!!!!!

CVShuey

Jul 4, 2012

Sales very non-pressure and I would use Tim Dunahay again - pleaseant and personable. However, the finance portion of the purchase (arranging for contract, registration, etc) was a little high pressure - not unlike the scene in the movie Fargo where the auto purchaser didn't want the "under-body spray coat," but the finance manager kept pushing it - it reminded me of a condo purchase pitch where if you can sit through the pitch for 90 minutes, you get a free night at the hotel in Cancun!

jesseanddeb

Jun 1, 2012

Me and my fiance came in to look at buying a used suv brandon came and talked to us he was very easy to talk to no pressure at all we felt very comfortable there and the other staff were great also very happy with the service thanks guys for making it happen.jesse and debi

Lothfour

May 25, 2012

My initial contact with Dupratt Ford was through AutoTrader. Tim Dunahay contacted me almost immediatly. We were coming in that weekend and would be contacted by him for an exact time. In the meantime Tim did not return my e-mail request/questions nor voicemails during the week so at 4pm on Friday I contacted Missy to set up an appointment. We met on Sunday and attempted to complete the purchase of a used vehicle as well as trading in our vehicle staying within the guidelines I had e-mail Tim earlier in the week. After waiting almost 1 1/2 hours for Dupratt's offer we were to far apart and left. I then requested a copy of the offer 2 days later to further review with my wife and found it to be 1,000.00 more in the favor of the dealer than what was proposed. Even if we wanted this vehicle at that point we would not purchase as a matter of principal. We try to make all of our major purchases locally and Dupratt's motto of "we treat you like family" was catchy but nothing could be further from the case. All in all, it was treatment we expected from the nearby city dealerships not from our local dealership. It was exactly the type of treatment overall that has more and more people disenchanted with car dealers and are exploring other options available for purchasing a vehicle. Our experience with Dupratt Ford was very disappointing to put it mildly..

Jessica.Schairer

May 18, 2012

I was having a hard time deciding between a new or used car, Jeremy was very helpful and helped me decide what was best for me. I'm Very excited about my new car and look forward to going to Ron DuPratt ford in the future.

dolliet

May 5, 2012

I am 72 years old and have bought many cars in my lifetime. Through all of my experiences buying either new or used cars, I have never dealt with such professional, courteous and efficient salesmen as Brandon Caporale and Moises Crisanto!They work perfectly as a team and they made me feel unthreatened throughout. They gave me the space to let them know what I was looking for and they accomplished this without pressure of any kind. Sometimes salespersons can really make you feel like you must make a decision "right now." I never felt any pressure of this kind. I was treated respectfully throughout by Moises and Brandon.They both worked very deligently to arrive at a price that met my retiree budget. They understood the economic constraints under which I live.Thank you both, Brandon Caporale and Moises Crisanto, for your excellent service! I would definitely recommend you and your agency to anyone whom I know is looking for a new or used car. I felt like I made two friends in the car dealership world today!Respectfully, Idalia Tearney of Suisun City.....and I love my new car, fellows!

Jaymiewabaunsee

Apr 13, 2012

I enjoyed my overall experience with Ron Dupratt. Tim was very friendly and helpful in finding me the exact car I needed and wanted. I came in to the dealership unsure of even being accepted to buy, due to some major credit issues. I also had some specific things I was in search of. I needed a car that was spacious enough to carry myself, kids and all of the sports equipment that we carry on a day to day basis (ranging from baseball, rugby, coolers, scooters, basketball, footballs, etc.) I also was in search of a car that would be reasonable for all of the traveling I do. I work on a daily basis an hour from my home and travel to Washington state numerous times throughout the year, along with traveling for "away" games for my kids.With these expectations in mind and dealing with my poor credit, Tim was able to put me into a Chevy Equinox that works perfect for my family! Thank you Tim and Ron Dupratt for working with me.Sincerely,Jaymie Wabaunsee

chucksnyderin559

Apr 10, 2012

This was my very first new vehicle purchase. Jeremy was my initial contact and after I ordered the truck, he appeared not to be interested in returning my phone calls. Was transferred to Missy who did not return my call either. Was given to Tim Dunahay who was very helpful and accommodating. Tim went out of his way to make me feel comfortable, welcome, and a part of this experience for which I have great appreciation for. Jeremy had apologized once the truck had been delivered (but had long been removed from the process) and Missy did apologize prior to delivery (both of which I accepted). At time of delivery Missy and Tim were both very helpful with Missy going over the physical aspects of the vehicle with me and my girlfriend with a fine tooth comb and she answered all my questions. Missy was a delight to work with.I can't overstate Tim's value in my vehicle purchasing process and am very pleased was there. TIm returned my phone calls, delivered a document which had my purchasing information to a location in Elk Grove, CA, and allowed me to have the best experience possible. Tim "made" my dream truck purchase what it should have been in the first place, amazing and pleasurable. The finance team did what I hoped they would do, find financing for me to work with my down payment. My interest rate and payment are better than expected. The truck is beautiful and built to my specifications. More amazing than I ever imagined. The two regrets I have regarding the build is that when I was putting the truck build together with Jeremy, I wish I had been made aware of LoJack and the spray in bed liner. Both of which I would have opted for (and have subsequently have applied to the truck).Overall, I am pleased with the end result. If I could go back, I would use Ron DuPratt again. I would ask for better communication.

jenilyn88

Apr 9, 2012

We were looking for a used truck that my boyfriend could use for work. We had recently had an awful experience with another dealership and were a little on edge about going through the process again. Missy, Eric and Ralph were absolutely wonderful to work with! We really felt well taken care of and that their primary concern was keeping us happy. Customer service at its best!! This dealership is truly unique, no pressure and you don't feel as if you are at a typical car dealership. We will definitely use their services in the future!

LenhartJrS

Apr 4, 2012

Missy was great. I was under no pressue at all from the start and it continued throughout the process. She has a great personality and seemed more like a real person than just a salesperson. It is because of her and the team at Ron Dupratt Ford that I am the proud owner of 2013 Explorer. I love it, and thank you for making my experience a memorable one. I'll be seeing you the next I time buy a brand new Ford.

Jim from Placerville

Mar 17, 2012

I recently decided to get an economy car, did not want a bailout car and after my sister was happy with her Focus, I decided on that car. I worked with Missy and she was able to get a car I wanted through a dealer trade. They participated in my insurance company car buying service and when I was unable to deal with a dealer close to home, I drove all the way from Placerville and am glad I did. Everything went smoothly and I would recommend you ask for Missy by name. I would go back again for the next car. Jim

mcmurphy

Mar 17, 2012

Great experience. I called on the phone and knew what I wanted. I got the out the door price before I drove there (45 minute drive). I got there, everything was as described, no surprises other than the courtesy and professionalism of the dealership representatives. Very happy with the experience of purchasing a car from this dealership. Highly recommend!

kienanvice

Mar 1, 2012

very cool crew out there at ron dupratt ford, very friendly made the day an breeze. when signing for the car with bob padilla, i walked into a great friendly atmosphere and dealt with an awesomely charismatic man.

Mikolajcik

Feb 29, 2012

The staff was very helpful and friendly and went out of their way to help us find the car we were looking for. Tim worked well with us and there was no pressure from him or anyone else. I am very pleased with the service I received from them.

MoparShaha

Feb 28, 2012

I was very satisfied with my car purchase at Ron DuPratt Ford. The sales experience was very low-pressure with none of the unpleasant tactics one often finds at car dealers. I got an excellent deal on my car and left a very happy customer. I would definitely go back for future purchases.

caraccount

Feb 27, 2012

This was my first car leasing experience and it was surprisingly easy. The dealer was low key and relaxing. They were quick to let me test drive any car I wanted and upfront about the pricing. They all worked as a team to get me in a car and on the road. Well done.

Daud.kabiri

Feb 27, 2012

Very well oriented people. They were very reasonable. Great place to buy a used or a new car. Highly recommended. I was very pleased with the deal.

rude_man

Feb 27, 2012

Brandon was very accommodating in meeting our car need. The dealership had a good selection of cars at various price points. The finance staff really worked to get the best deal possible.

zinn

Feb 21, 2012

Buying my new ford focus was a snap in and out in the shortest time. The people at the dealership were friendly and courtious, they answered all questions with knowledgable answers. If there were any doubts about a question the correct answer was researched and given to me... That Girl really knows her stuff, I was impressed. Seemed like an employee who really cared about others as well as her employer I will definately use her as my salesperson again. Thanks Missy and MR. Padilla for making my visit a pleasure

amandap86

Feb 19, 2012

I saw a car that I wanted and when I was ready to buy, Jeremy and Mark worked hard to get me a vehicle that was reliable, affordable, and my favorite color. It was a pleasant experience all around. Thanks again!

donna2007

Feb 19, 2012

The salesman we spoke to on the phone originally was not there at the dealerhsip but he already had another salesman set up to meet with us. The finance manager and the sales mananger and other sales people had to wait late for us because we came from so far away and they didn't seem to have a problem with that at all. It was a very relaxing atmosphere.

Elspeth

Feb 19, 2012

Missy was very professional, very thorough, very knowledgeable and excellent at explaining everything related to car purchasing. She made it very clear from the start that her pricing was fair and reasonable and her goal was to make purchasing a car as easy, straightforward and transparent as possible. I would highly recommend working with her.

erinbars

Feb 18, 2012

Brandon made things so easy and was not intimidating or pushy, just easy to get along with and made it so much fun for me to buy my first car. It was a pleasure, he was honest and gave me a lot of options and made me feel really comfortable.

desireewilkinson

Feb 16, 2012

we looked and looked for a work truck and just found a brick wall and then we called this dealership and they worked hard all day and go us approved and we walked out that same day with a awsome new work truck. thank you

angelee44

Feb 13, 2012

I worked with Tim from the internet sales department. He was amazing. I told him what I was looking for and what my budget was and he stayed exactly in my price range. He was extremely friendly.I am a repeat customer and when it's time to purchase another car I will be returning to DuPratt Ford. Thanks for all your help. I am extremly happy with my new car.

johnny55

Feb 13, 2012

I had an overall good experience, We worked with Jeremy who was willing to take the time necessary to show us what we were looking for. I would recomend them to family and friends. I still have an issue to work out with them but i am sure they will take care of it.

Tvcatbarn

Feb 13, 2012

Missy was a wonderful sales person. She was friendly, polite, and didn't pressure us into buying anything above our price range or to deviate from what we originally wanted. She was absolutely wonderful and I would recommend her for helping you with your car purchasing.

MarinFlex

Feb 12, 2012

We bought a 2012 Ford Flex from Ron Dupratt Ford. They were not the closest dealer for us but had the vehicle we wanted in stock so I made the longer drive. Jeremy was very friendly and enthusiastic. Paul was knowledgeable about what options I had for ordering a Flex and what was available in dealer stock. Paul gave me a great price on the vehicle they had on the lot. There was much more negotiation with Daryl when it came to the value for my trade-in but I had my bottom line firmly in mind and we eventually reached it. There was the usual push from the finance manager to buy an extended warranty and the whole buying process took longer than I hoped (2 hours) but I am very pleased with my new car and what I paid for it.

carlindm

Feb 9, 2012

Missy was very friendly and helpful. We were not very far off on our expected prices and came to a reasonable compromise quickly. She even gave a great recommendation for where to have lunch afterwards.

M.horne

Feb 8, 2012

I bought a new car from Missy and she friendly and honest. At Ron DuPratt Ford they made the car buying expereance a good one, I would tell everyone who wants a new or used car go see the sells staff at Ron DuPratt Ford

brandi swift

Feb 7, 2012

i bought a car from ron dupratt ford in the past and just bought another new car from there and would do it again...i have told many people to go there and get cars from there....

digarrett

Feb 6, 2012

Daryll was very helpfull when we first visited the dealership to inquire about Edges.Karen was also helpful, and stayed with us the whole day throughout the sales process.We were okay with the deal Karen helped us to get.

Double0Kevin

Feb 5, 2012

After a while looking into Ford Fiestas and narrowing down exactly what I wanted I found the exact model I was looking for online at Ron DuPratt. I sent the info to my parents who were cosigning with me and they went down without my knowing and looked at the car. They liked the staff quite a bit. No one really pushed them around or felt deceiving and really seemed to genuinely care. Once they decided to make a deal they called me and told me (much to my surprise and excitement). I drove down and met with Brandon Caporale who was a great guy and felt real. He didn't seem fake like so many sales people can be. The dealership was having a busy day and we had to wait a little bit to do the paperwork so Brandon let us play in the car, helping my sync my phone to the car's SYNC feature and everything.We then met with Bob Padilla to sign the paperwork. Bob would be all business and then catch you off guard with a joke. He was fun to work with, although a little pushy at first with trying to sell us on an extra warranty. He backed down pretty quickly when he realized I wasn't budging.I'm extremely excited about my car and really love it. The team at Ron DuPratt was great and got me into the car I wanted and at the price I wanted too.

ivan nagel

Feb 3, 2012

The work performed on the vehicles that i have brought to Ron DuPratt ford have always been fixed in a timely matter. The employees at Ron DuPratt have always been kind and helpful, no matter how stupid my question is. The employees have always made me feel welcomed. i would recommend Ron DuPratt to all my friends and family

montana1989

Feb 2, 2012

Jeremy was WONDERFUL, He was very helpful and came down to Vacaville to show us the car we wanted, We ended up buying another car there that our son wanted and he worked that deal also....He was AWESOME. Thank you Jeremy

LLockwood

Jan 22, 2012

Staff was very friendly and helpful. They went to extra mile to make the deal happen. They treat you like family. Will recommend to family and friends. Love our new/used car.

dreaferrie

Jan 10, 2012

I purchased a Ford Edge. I was helped by Missy and Darrell. Darrell was very helpful and customer service oriented.Missy was very friendly, fun to work with and very personable. The process was quick and easy. I love the car that I purchased. A few weeks after I purchased the vehicle I had an issue with the sun roof. I took it into the body shop and was helped by Shelly. The car was fixed quickly,with no hassle and everything was covered under warranty. I would recommend this dealership to friends, family and co-workers.

gwc76

Jan 10, 2012

Missy was amazing at helping with me with my car purchase. She listened to my requests and considered my options. She really helped me to find the best car for my money. I just love the Kia Soul she helped me get, and the dealership made it a quick an painless experience. If I could recommend a sales person to work with on buying a car...that is going to give it to you straight and het you the bast deal...it's Missy! Thanks Missy and Dupratt Ford!

zehm

Jan 9, 2012

We highy recommend Ron DuPratt. Just give them a call or stop in, you'll know why! Not too many places left with service and a home town feel like this!

jmerrell

Dec 27, 2011

This was a terrible experience. Stay away from the used sales department. They advertise vehicles that they do not have and then try to sell you new ones instead. I called them to check the vehicle I wanted was in stock - we talked about price, features and the trade-in value of my car - all was good. I drove 75 miles to the dealership. The sales person I spoke with arrived 15 minutes later to explain to me the truck (F150) was not there. Then offered to sell me a new one - classic bait and switch. 75 miles later I am at home. I am complaining to Ford and the Better Business Bureau. The truck is still advertised - I guess they are waiting for the next sucker.....A great way to spend your hard earned vacation days. A great learning experience for my young son.

zebradaddy

Dec 19, 2011

I am very happy with my recent new car buying experience at Ron Dupratt Ford in Dixon, CA. My salesperson, Pamela Whitehead, was very professional and knowledgeable. She knew all about the car and then carefully walked me through the SYNC system highlights. Then she offered me the best deal in town. Darryl put all the papoerwork together and made it all happen within a few hours. I am totally satisfied.

fordbuff

Dec 16, 2011

It is very easy to give this facility the highest ratings simply because they truly understand that they are in buisiness to serve their customers. My service experiences have always been convenient and accommodating. The service staff is very well trained and knowledgable. The service advisors Brian, Jake,and Nick are very friendly and courteous, and are always very helpful. My vehicle purchase experience was equally impressive! This is not your typical dealership. They advertise that at Ron DuPratt Ford they treat you like family, and they are true to their word! I certainly was treated like family!!

ctown

Dec 9, 2011

Wow, this dealership and the employees made my dreams come true after I spent months searching and shopping for the best deal. I compared pricing all the way from San Francisco to Fairfield, all the way to Roseville and Sacramento. I gave all the dealership equal opportunity to earn my business and I will say that I drive a hard bargain. Ron Dupratt Ford is the only dealership that gave me an up front price and after I finally got pricing from the rest not only was Ron Dupratt Ford the best in pricing they had the exact vehicle I was searching for because their selection was the best.I will admit I didn't make my decision just because they had the best selection and the best price, they have a Sales Manager there name Moises Crisanto and he has to be the absolute best and most honest Sales Manager I have ever had the privilege of dealing with.Without hesitation I give this dealership a 5 STAR Rating and have recommended my family to this dealership since I made my purchase.Thank You Ron Dupratt Ford...

Disappointed

Sep 12, 2011

I pre-arranged a deal with one of the internet reps. We discussed the vehicle several times and then I made an arrangement to come pick the vehicle up on that Saturday. I was pre-qualified and ready to by the car. The dealer knew that I was on my way that morning. It was a 4 hour drive to the dealership from my home. When I got there, they were in the process of selling the car to someone else. They did not notify me about this before I got there. They then proceeded to tell me they would give me a great deal on another vehicle. After going over several vehicles on the lot, the most they would come down from their asking price was like $500, which was not a very good deal (after going on their website, the "internet prices" were cheaper than what they were offering!). They then again tried to tell me that they were going to auction the next week and had several items that were identical if not similar to what I wanted and they would make a special deal and even deliver it to me. I NEVER HEARD FROM THEM AGAIN!!! I called and was disconnected each time I called. So, an 8 hour round trip completely wasted by a shoddy dealership. Oh yah, not to mention, when I showed up that morning, the cops were just wrapping up their investigation because several new vehicles had their rims stolen in the middle of the night. I was like, MG, CAN YOU SAY GHETTTTOOOO!!!

rbertolu

Sep 12, 2011

I pre-arranged a deal with one of the internet reps. We discussed the vehicle several times and then I made an arrangement to come pick the vehicle up on that Saturday. I was pre-qualified and ready to by the car. The dealer knew that I was on my way that morning. It was a 4 hour drive to the dealership from my home. When I got there, they were in the process of selling the car to someone else. They did not notify me about this before I got there. They then proceeded to tell me they would give me a great deal on another vehicle. After going over several vehicles on the lot, the most they would come down from their asking price was like $500, which was not a very good deal (after going on their website, the "internet prices" were cheaper than what they were offering!). They then again tried to tell me that they were going to auction the next week and had several items that were identical if not similar to what I wanted and they would make a special deal and even deliver it to me. I never heard from them again though. I called and was disconnected each time I called. So, an 8 hour round trip completely that day. Oh yah, not to mention, when I showed up that morning, the cops were just wrapping up their investigation because several new vehicles had their rims stolen in the middle of the night.

kgparnell

Oct 6, 2010

I purchased an new Explorer from Ron DuPratt Ford and our experience was amazing! Kevin spent the time to answer all out questions and concerns about buying a new vehicle. They had allot of vehicle to choose from and never pressured us. We love our new ride! Thanks to Kevin